# Smart Horizon UK public training catalogue Generated (UTC, not the last catalogue update): 2026-11-04T03:32:22.532Z Website: https://smarthorizon.uk Contact: info@smarthorizon.uk Language: en-GB (UK English) Currency: GBP (pounds sterling) Catalogue source: the same public catalogue used by the website and https://smarthorizon.uk/api/catalogue. Snapshots may be briefly cached. Snapshot age at generation: 10 seconds; cache state: HIT. Published courses: 1000 Published categories: 13 Published venues: 12 This is the Smart Horizon UK website, with an international training catalogue; venues are not limited to the United Kingdom. All published fees use the configured website currency. Open plans have confirmed dates; tentative plans are enquiry only and cannot be registered. Availability, VAT/taxes, inclusions and payment terms require written confirmation. Public registration invoices apply 0% VAT only when an EU VAT number is successfully validated through VIES; otherwise they calculate 20% VAT. Historical documents retain their recorded tax rate. VAT/taxes on quotations and manual invoices remain subject to confirmation. Registration submissions are requests, not payment receipts or confirmed bookings. Quotations do not create registrations or reserve places. No accreditation, reviews, guaranteed qualifications or guaranteed outcomes are claimed. Private administration, enquiry, participant, quotation, invoice and client records are not included. # Public navigation - Home: https://smarthorizon.uk/ - Course catalogue: https://smarthorizon.uk/courses - Training destinations: https://smarthorizon.uk/venue - Machine-readable catalogue: https://smarthorizon.uk/api/catalogue - Canonical URL sitemap: https://smarthorizon.uk/sitemap.xml # Company pages - About Us – Professional Training Provider | Smart Horizon UK: https://smarthorizon.uk/about-us. Learn about Smart Horizon UK: professional classroom courses for individuals and organisations, international training destinations and tailored corporate learning. - Contact Us | Smart Horizon UK: https://smarthorizon.uk/contact-us. Contact Smart Horizon UK about courses, dates, venues and corporate training. Send an enquiry to our learning team. - Terms and Conditions | Smart Horizon UK: https://smarthorizon.uk/terms-and-conditions. Read Smart Horizon UK training terms covering registration requests, quotations, fees, cancellations, course changes and participant responsibilities. - In-House Training | Smart Horizon UK: https://smarthorizon.uk/in-house-training. Request tailored in-house training for your team. Share your learning objectives, participant numbers, location and preferred dates. - Privacy and Cookie Policy | Smart Horizon UK: https://smarthorizon.uk/privacy-policy. How Smart Horizon UK collects, uses, shares and protects personal information from enquiries, quotations and registrations, your data protection rights and our use of cookies. - Verify a Certificate | Smart Horizon UK: https://smarthorizon.uk/verify-certificate. Check that a Smart Horizon UK Professional Certificate is genuine. Enter the certificate number printed on the certificate to see its status and programme details. # Learning categories - Leadership & Management: https://smarthorizon.uk/courses/Leadership-Management - Finance & Accounting: https://smarthorizon.uk/courses/Finance-Accounting - Project Management: https://smarthorizon.uk/courses/Project-Management - Human Resources: https://smarthorizon.uk/courses/Human-Resources - Digital Innovation and Transformation: https://smarthorizon.uk/courses/Digital-Innovation-and-Transformation - Operations & Supply Chain: https://smarthorizon.uk/courses/Operations-Supply-Chain - Marketing & Communication: https://smarthorizon.uk/courses/Marketing-Communication - Governance & Compliance: https://smarthorizon.uk/courses/Governance-Compliance - Quality & Operational Excellence: https://smarthorizon.uk/courses/Quality-Operational-Excellence - Public Relations: https://smarthorizon.uk/courses/Public-Relations - Business Continuity and Crisis Management: https://smarthorizon.uk/courses/Business-Continuity-and-Crisis-Management - Auditing and Governance Risk and Compliance: https://smarthorizon.uk/courses/Auditing-and-Governance-Risk-and-Compliance - Maintenance and Engineering: https://smarthorizon.uk/courses/Maintenance-and-Engineering # Venues - London, United Kingdom (Europe): Fresh perspectives in a city where global business and new ideas meet. Language: English. Courses: https://smarthorizon.uk/venue/London - Amsterdam, Netherlands (Europe): Connect, collaborate and learn in an open, internationally minded business hub. Language: English; Dutch on request. Courses: https://smarthorizon.uk/venue/Amsterdam - Paris, France (Europe): A setting for ambitious thinking, creativity and meaningful professional growth. Language: English; French on request. Courses: https://smarthorizon.uk/venue/Paris - Dubai, United Arab Emirates (Middle East): Build your capabilities at the crossroads of international business and innovation. Language: English; Arabic on request. Courses: https://smarthorizon.uk/venue/Dubai - Singapore, Singapore (Asia): Explore new approaches in one of Asia's most connected business destinations. Language: English. Courses: https://smarthorizon.uk/venue/Singapore - Kuala Lumpur, Malaysia (Asia): Explore new approaches in one of Asia's most connected business destinations. Language: English. Courses: https://smarthorizon.uk/venue/Kuala-Lumpur - Frankfurt, Germany (Europe): Language: English; Germany on request. Courses: https://smarthorizon.uk/venue/Frankfurt - Istanbul, Turkey (Middle East): Language: English; Turkish ; Arabic on request. Courses: https://smarthorizon.uk/venue/Istanbul - Barcelona, Spain (Europe): Learn in a creative Mediterranean business city known for design, innovation and international trade. Language: English; Spanish on request. Courses: https://smarthorizon.uk/venue/Barcelona - Rome, Italy (Europe): Develop new perspectives in a historic capital at the heart of European business and culture. Language: English; Italian on request. Courses: https://smarthorizon.uk/venue/Rome - Vienna, Austria (Europe): Build your skills in an elegant, well-connected Central European hub for international organisations. Language: English; German on request. Courses: https://smarthorizon.uk/venue/Vienna - Cape Town, South Africa (Africa): Grow your capabilities in a vibrant business centre with a global outlook and inspiring surroundings. Language: English. Courses: https://smarthorizon.uk/venue/Cape-Town # Courses ## Artificial Intelligence (AI) in Real Estate Development and Facilities URL: https://smarthorizon.uk/course/artificial-intelligence-ai-in-real-estate-development-and-facilities Brochure: https://smarthorizon.uk/course/artificial-intelligence-ai-in-real-estate-development-and-facilities/brochure.pdf Course reference: artificial-intelligence-ai-in-real-estate-development-and-facilities Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Artificial intelligence is creating new opportunities across the real estate lifecycle, from development feasibility and investment analysis to building operations, maintenance, energy management, tenant experience, and portfolio decision-making. The challenge for real estate and facilities professionals is determining where AI can deliver measurable value and how it can be integrated with existing property data, building systems, and management processes. Why attend: This Artificial Intelligence (AI) in Real Estate Development and Facilities course provides a practical business and operational perspective on applying AI, machine learning, generative AI, predictive analytics, computer vision, digital twins, and intelligent building technologies. Participants explore how AI can support site and development analysis, property portfolio management, predictive maintenance, space utilization, energy optimization, facilities management, and tenant services while addressing data quality, privacy, cybersecurity, governance, and implementation risks. Professional Problems This Course Is Designed to Solve: - Unclear priorities for AI investment across property development and facilities. - Fragmented building data that limits maintenance and energy decisions. - Difficulty evaluating property AI use cases, risks and implementation readiness. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines instructor-led sessions, demonstrations, real estate and facilities case studies, AI-assisted analysis exercises, building operations scenarios, group workshops, and implementation planning. Participants examine practical applications across the property lifecycle and develop an AI use-case portfolio based on business value, data requirements, operational feasibility, risk, and measurable outcomes. Target audience: This course is suitable for: Real estate development managers Property and asset managers Facilities managers Real estate investment professionals Building operations managers Property portfolio managers Workplace and space management professionals Project and development managers Digital transformation and smart building professionals Executives responsible for property and facilities strategies Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Rome, Vienna, Barcelona Course objectives: - Understand the role of AI across real estate development, property management, and facilities management - Identify high-value AI applications across the real estate and building lifecycle - Apply AI-assisted analysis to development feasibility and property decision-making - Understand predictive maintenance and intelligent asset management applications - Use occupancy and space data to support workplace and portfolio optimization - Evaluate AI opportunities for building energy and operational efficiency - Understand the role of IoT, building management systems, digital twins, and computer vision in intelligent facilities - Apply generative AI to facilities, property, and management workflows - Evaluate data, privacy, cybersecurity, governance, and implementation risks - Develop an actionable AI roadmap for real estate and facilities operations Target competencies: - AI in real estate - AI-enabled facilities management - Real estate analytics - Predictive maintenance - Smart building technologies - Space and occupancy analytics - Property data management - Digital twins and IoT - Generative AI for property operations - AI implementation and governance Course outline: - Day 1: AI Applications Across the Real Estate and Facilities Lifecycle. Understanding artificial intelligence, machine learning, generative AI, predictive analytics, and computer vision in a property context Mapping AI opportunities across real estate development, investment, asset management, property management, and facilities operations Identifying data sources including property systems, maintenance records, BMS, IoT sensors, occupancy systems, financial data, and external market information Understanding how AI converts property and operational data into predictions, recommendations, automation, and decision support Evaluating AI use cases according to business value, data availability, implementation complexity, operational impact, and risk Practical exercise: Building an AI opportunity map for a real estate portfolio or facilities management operation - Day 2: AI for Real Estate Development, Investment and Portfolio Decisions. Applying AI-assisted research to market analysis, location assessment, property demand, and development opportunities Using predictive analytics and scenario modelling to support feasibility studies and development planning Applying AI to property portfolio analysis, asset performance monitoring, and investment decision support Using generative AI to analyze development documents, reports, proposals, contracts, and project information Exploring AI applications in construction progress monitoring, project risk identification, cost information, and development reporting Case study: Evaluating a real estate development opportunity using AI-supported market, financial, operational, and risk information - Day 3: Predictive Maintenance and Intelligent Facilities Management. Moving from reactive and preventive maintenance toward predictive and condition-based maintenance strategies Using equipment history, sensor data, alarms, work orders, and failure patterns to identify maintenance requirements Understanding AI applications for HVAC, electrical systems, lifts, pumps, and other critical building assets Connecting AI analytics with Computerized Maintenance Management Systems (CMMS) and facilities management workflows Applying generative AI to maintenance records, work-order summaries, troubleshooting knowledge, and facilities documentation Practical workshop: Designing an AI-enabled predictive maintenance workflow for critical building equipment - Day 4: Smart Buildings, Energy Optimization and Occupant Experience. Integrating AI with Building Management Systems (BMS), IoT devices, smart meters, sensors, and connected building infrastructure Using occupancy analytics to improve space utilization, workplace planning, cleaning schedules, and building services Applying AI to energy consumption analysis, HVAC optimization, demand patterns, and building performance improvement Understanding digital twins and their role in monitoring, simulation, asset information, and facilities decision-making Exploring computer vision and intelligent monitoring applications while considering privacy and appropriate controls Case study: Developing an AI-supported smart building strategy for energy efficiency, space utilization, and occupant experience - Day 5: AI Governance and Implementation for Real Estate and Facilities. Assessing data quality, interoperability, system integration, and information ownership before implementing AI solutions Managing privacy, cybersecurity, access controls, sensitive building information, and third-party technology risks Evaluating AI vendors and solutions based on business requirements, integration capability, scalability, transparency, and total cost Establishing human oversight and validation for AI-generated predictions, recommendations, and operational decisions Measuring AI performance through maintenance cost, downtime, energy consumption, space utilization, service response, tenant experience, and return on investment Capstone exercise: Developing an AI Implementation Roadmap for Real Estate Development and Facilities covering priority use cases, required data, technology integration, governance, KPIs, and expected business value Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 470 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-470 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 631 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-631 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 792 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-792 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 905 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-905 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13819 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13819 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1002 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1002 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1115 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1115 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1292 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1292 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1405 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1405 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1502 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1502 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13820 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13820 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1647 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1647 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1792 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1792 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1937 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1937 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13821 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13821 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2034 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2034 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2147 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2147 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2388 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2388 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2437 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2437 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13822 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13822 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2534 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2534 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2679 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2679 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2824 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2824 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2969 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2969 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13823 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13823 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3098 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3098 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3179 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3179 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3356 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3356 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3469 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3469 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3566 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3566 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13824 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13824 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3727 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3727 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3888 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3888 ## Digital Transformation Strategy and Leadership URL: https://smarthorizon.uk/course/digital-transformation-strategy-and-leadership Brochure: https://smarthorizon.uk/course/digital-transformation-strategy-and-leadership/brochure.pdf Course reference: digital-transformation-strategy-and-leadership Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Digital transformation requires coordinated changes in strategy, operating models, customer experience, technology, data, processes, and organizational capabilities. Why attend: Investing in new technologies without clear business priorities can create fragmented initiatives, rising costs, and limited measurable value. Leaders therefore need a structured approach for deciding where transformation is required, which digital capabilities should be developed, and how implementation will be governed. This Digital Transformation Strategy and Leadership course develops the strategic and leadership capabilities required to design, prioritize, and execute enterprise transformation initiatives. Participants examine digital business models, customer experience, process modernization, data and AI, cloud platforms, automation, digital governance, organizational culture, and transformation performance. The programme connects technology investment with business strategy and measurable organizational outcomes. Professional Problems This Course Is Designed to Solve: - Digital initiatives disconnected from business strategy. - Resistance to change and unclear ownership of transformation. - Difficulty prioritising investments and measuring business value. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines strategic briefings, digital maturity assessments, transformation case studies, leadership exercises, business model workshops, stakeholder scenarios, and roadmap development. Participants evaluate realistic transformation challenges and progressively build a digital transformation strategy connecting business priorities, technology capabilities, people, governance, investment, and measurable outcomes. Target audience: This course is suitable for: Executives and senior managers Digital transformation leaders Chief digital and technology professionals Strategy and innovation managers Business unit leaders IT and information systems managers Programme and transformation managers Professionals responsible for organizational modernization and digital initiatives Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Rome, Vienna, Barcelona Course objectives: - Develop a digital transformation strategy aligned with organizational objectives - Assess digital maturity and identify priority transformation opportunities - Evaluate emerging technologies according to business value rather than technology novelty - Redesign customer journeys, processes, and operating models for digital delivery - Connect data, AI, cloud, automation, and digital platforms with strategic priorities - Prioritize transformation initiatives using value, feasibility, risk, and dependency criteria - Lead cultural and organizational change associated with digital transformation - Establish effective governance and accountability for transformation programmes - Develop meaningful KPIs for measuring transformation progress and business value - Build an actionable digital transformation roadmap Target competencies: - Digital transformation strategy - Digital leadership - Digital maturity assessment - Business model innovation - Customer experience transformation - Data and AI strategy - Digital operating models - Transformation governance - Change leadership - Transformation roadmap development Course outline: - Day 1: Digital Transformation Strategy and Organizational Readiness. Defining digital transformation beyond technology implementation and digitization Assessing organizational digital maturity across strategy, customers, processes, data, technology, people, and governance Identifying market, customer, operational, and technology forces creating transformation requirements Connecting digital transformation priorities with corporate strategy and business objectives Identifying capability gaps, legacy constraints, organizational dependencies, and transformation barriers Practical exercise: Conducting a digital maturity assessment and identifying priority transformation opportunities - Day 2: Digital Business Models and Customer Experience Transformation. Examining how digital technologies reshape value propositions, channels, products, services, and revenue models Identifying opportunities for platform, subscription, ecosystem, and digitally enabled service models Mapping customer journeys to identify friction, unmet needs, and opportunities for digital improvement Applying customer-centric design principles to transformation initiatives Redesigning processes and service experiences across physical and digital channels Case study: Developing a digitally enabled customer value proposition and redesigned customer journey - Day 3: Data, Artificial Intelligence, Cloud and Automation Strategy. Establishing the role of enterprise data as a strategic asset for transformation and decision-making Identifying business applications for analytics, artificial intelligence, and generative AI Understanding how cloud computing supports scalability, modernization, integration, and digital service delivery Evaluating automation opportunities across repetitive, rules-based, and knowledge-intensive processes Connecting APIs, digital platforms, applications, data, AI, and automation within the broader transformation architecture Workshop: Building a technology capability map linked directly to business transformation priorities - Day 4: Leading Organizational Change and Digital Culture. Defining leadership responsibilities in enterprise transformation programmes Building executive sponsorship and cross-functional ownership of digital initiatives Developing organizational capabilities, digital skills, and new ways of working Addressing resistance, uncertainty, competing priorities, and transformation fatigue Creating a culture that supports experimentation, collaboration, learning, and evidence-based decision-making Practical scenario: Developing a stakeholder engagement and change leadership plan for a major digital transformation initiative - Day 5: Digital Transformation Governance, Execution and Value Measurement. Establishing transformation governance, decision rights, executive oversight, and accountability Prioritizing digital initiatives according to business value, feasibility, risk, dependencies, and resource requirements Developing transformation portfolios and phased implementation roadmaps Defining KPIs for customer impact, operational performance, adoption, financial value, innovation, and digital capability Monitoring benefits realization and adjusting transformation priorities based on evidence and performance Capstone exercise: Developing and presenting an enterprise Digital Transformation Strategy and Implementation Roadmap covering priorities, technology capabilities, leadership actions, governance, investment, and measurable business outcomes Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 411 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-411 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 556 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-556 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 669 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-669 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 830 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-830 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 943 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-943 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1056 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1056 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13825 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13825 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1233 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1233 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1346 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1346 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1443 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1443 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1588 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1588 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13826 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13826 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1733 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1733 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1878 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1878 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1975 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1975 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2088 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2088 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13827 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13827 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2265 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2265 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2361 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2361 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2475 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2475 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2620 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2620 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13828 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13828 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2765 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2765 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2910 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2910 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3007 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3007 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3055 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3055 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13829 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13829 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3297 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3297 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3410 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3410 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3507 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3507 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3652 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3652 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13830 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13830 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3765 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3765 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3926 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3926 ## Cloud Computing and Digital Transformation for Managers URL: https://smarthorizon.uk/course/cloud-computing-and-digital-transformation-for-managers Brochure: https://smarthorizon.uk/course/cloud-computing-and-digital-transformation-for-managers/brochure.pdf Course reference: cloud-computing-and-digital-transformation-for-managers Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Cloud computing has become a core enabler of digital transformation, allowing organizations to modernize technology environments. Why attend: This Cloud Computing and Digital Transformation for Managers course provides a business-focused understanding of cloud strategy, service and deployment models, migration decisions, cloud economics, security, governance, data, artificial intelligence, and organizational change. Participants examine major cloud ecosystems such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud and learn how cloud investments can be connected to business objectives, operating models, customer experience, innovation, and measurable transformation outcomes. Professional Problems This Course Is Designed to Solve: - Cloud decisions driven by technology rather than business requirements. - Unclear cloud costs, security responsibilities and supplier risks. - Difficulty planning migration and organisational adoption. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines management briefings, cloud demonstrations, business case studies, transformation scenarios, group discussions, decision workshops, and strategic planning exercises. Participants evaluate cloud and digital transformation decisions from business, financial, operational, governance, and risk perspectives and develop a practical transformation roadmap for their organization. Target audience: This course is suitable for: Executives and senior managers Digital transformation leaders IT managers and technology decision-makers Business unit managers Strategy and innovation professionals Finance and procurement managers involved in technology investments Project and programme managers Professionals responsible for business modernization initiatives Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Singapore, London, Dubai, Frankfurt, Rome, Cape Town, Vienna Course objectives: - Understand cloud computing concepts and their relevance to business strategy - Differentiate between cloud service and deployment models - Evaluate cloud platforms and sourcing options from a management perspective - Develop business cases for cloud migration and digital modernization - Assess cloud costs, benefits, risks, and operational implications - Understand cloud security, governance, resilience, and shared responsibility - Connect cloud adoption with data, AI, automation, and digital innovation - Prioritize applications and business processes for modernization - Manage organizational change associated with cloud-enabled transformation - Develop a practical cloud and digital transformation roadmap Target competencies: - Cloud computing strategy - Digital transformation - Cloud business case development - Technology investment evaluation - Cloud economics and cost management - Digital operating models - Cloud governance - Technology risk management - Business process modernization - Transformation roadmap development Course outline: - Day 1: Cloud Computing Strategy and Business Value. Understanding cloud computing and its role in enterprise digital transformation Comparing Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) Evaluating public, private, hybrid, and multi-cloud deployment approaches Understanding the business capabilities of Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Connecting cloud adoption with agility, scalability, resilience, innovation, and customer experience Practical exercise: Identifying business capabilities and processes that could benefit from cloud-enabled transformation - Day 2: Cloud Migration, Application Modernization and Business Cases. Assessing existing applications, infrastructure, data, dependencies, and business criticality before migration Evaluating migration approaches including rehosting, replatforming, refactoring, repurchasing, retaining, and retiring workloads Prioritizing cloud initiatives according to business value, complexity, risk, and strategic importance Developing cloud business cases covering investment requirements, operating costs, benefits, risks, and expected outcomes Understanding modernization approaches involving cloud-native applications, APIs, containers, serverless services, and managed platforms from a management perspective Case study: Evaluating an application portfolio and developing a prioritized cloud migration and modernization plan - Day 3: Cloud Economics, Governance, Security and Operational Risk. Comparing capital expenditure and operating expenditure considerations in cloud investment decisions Understanding cloud consumption, pricing models, budgeting, cost allocation, and financial accountability Applying FinOps principles to improve collaboration between technology, finance, and business teams Understanding cloud security responsibilities, identity and access management, data protection, and the shared responsibility model Managing resilience, business continuity, vendor dependency, service availability, and cloud-related operational risks Workshop: Reviewing a cloud programme from financial, security, governance, and business risk perspectives - Day 4: Cloud-Enabled Data, AI and Digital Business Transformation. Connecting cloud platforms with enterprise data, analytics, business intelligence, and digital decision-making Understanding how cloud infrastructure supports artificial intelligence, generative AI, machine learning, and automation initiatives Modernizing business processes through cloud applications, integration, APIs, and workflow automation Using cloud capabilities to support digital products, customer platforms, remote collaboration, and scalable services Aligning technology modernization with business architecture, customer journeys, and organizational priorities Practical scenario: Designing a cloud-enabled transformation initiative combining data, AI, automation, and process improvement - Day 5: Leading Cloud Adoption and Building the Digital Transformation Roadmap. Establishing cloud governance structures, decision rights, accountability, policies, and management oversight Identifying organizational capabilities, skills, roles, and operating model changes required for cloud adoption Managing stakeholder expectations, resistance, communication, and adoption during digital transformation Defining cloud and transformation KPIs covering cost, speed, resilience, adoption, customer value, and operational performance Prioritizing initiatives and developing phased implementation plans based on business value, dependencies, resources, and risk Capstone exercise: Developing and presenting a Cloud Computing and Digital Transformation Roadmap with strategic priorities, investment considerations, governance controls, and measurable business outcomes Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 505 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-505 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 698 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-698 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 778 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-778 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 859 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-859 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13831 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13831 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1037 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1037 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1150 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1150 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1246 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1246 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1391 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1391 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1537 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1537 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13832 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13832 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1682 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1682 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1778 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1778 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1891 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1891 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2069 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2069 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13833 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13833 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2182 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2182 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2294 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2294 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2423 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2423 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2569 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2569 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13834 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13834 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2714 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2714 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2810 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2810 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2923 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2923 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13835 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13835 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3165 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3165 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3214 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3214 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3310 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3310 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3455 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3455 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3601 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3601 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13836 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13836 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3794 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3794 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3874 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3874 ## Prompt Engineering for Business Professionals URL: https://smarthorizon.uk/course/prompt-engineering-for-business-professionals Brochure: https://smarthorizon.uk/course/prompt-engineering-for-business-professionals/brochure.pdf Course reference: prompt-engineering-for-business-professionals Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The quality of generative AI output depends heavily on how clearly a professional defines the task, supplies relevant context, establishes constraints, and evaluates the resulting response. Why attend: Poorly constructed prompts can produce generic, incomplete, inaccurate, or unusable results, while structured prompting can significantly improve the relevance and consistency of AI-assisted business work. This Prompt Engineering for Business Professionals course develops practical skills for communicating effectively with generative AI systems such as ChatGPT, Microsoft Copilot, Gemini, and other large language model applications. Participants learn how to design, test, refine, and standardize prompts for business writing, research, analysis, decision support, document processing, and recurring workplace workflows. The programme focuses on practical business use rather than programming or technical AI development. Professional Problems This Course Is Designed to Solve: - Inconsistent AI responses caused by vague instructions. - Time lost repeatedly rewriting prompts for routine tasks. - Insufficient checks on accuracy, confidentiality and output quality. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme is highly practical and combines instructor demonstrations, guided prompting exercises, prompt comparison tests, business scenarios, output evaluation, group workshops, and individual practice. Participants progressively develop prompts from simple instructions to structured multi-step workflows and build a reusable professional prompt library aligned with their own workplace responsibilities. Target audience: This course is suitable for: Managers and team leaders Business analysts and consultants Marketing and communications professionals Human resources and learning professionals Finance and procurement professionals Project and operations professionals Executive and administrative professionals Business users seeking advanced practical skills with generative AI tools Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Barcelona, Vienna, Cape Town Course objectives: - Understand how prompt design influences generative AI outputs - Structure prompts using clear objectives, context, instructions, constraints, and output requirements - Apply prompting techniques to business writing, research, analysis, and problem-solving - Use examples and reference material to improve response relevance and consistency - Break complex business tasks into effective multi-step prompt sequences - Refine AI responses through iteration, critique, verification, and follow-up prompts - Develop reusable prompt templates for recurring professional activities - Evaluate AI-generated outputs for accuracy, relevance, completeness, and bias - Apply responsible prompting practices when working with sensitive business information - Build structured AI-assisted workflows that combine prompting with human judgment Target competencies: - Prompt engineering - Prompt design and optimization - Generative AI interaction - Context engineering - AI-assisted research - AI-assisted business writing - Analytical prompting - AI output evaluation - Prompt workflow design - Responsible AI use Course outline: - Day 1: Prompt Engineering Fundamentals for Business Applications. Understanding prompts, context, instructions, AI responses, and the role of large language models in business applications Identifying why vague, conflicting, or incomplete prompts produce weak business outputs Structuring prompts around objectives, background information, tasks, constraints, audience, and expected deliverables Controlling response format, tone, length, terminology, scope, and level of detail Comparing zero-shot, example-based, and iterative prompting approaches for different professional tasks Practical exercise: Transforming poorly written prompts into structured business prompts and comparing the resulting outputs - Day 2: Advanced Prompt Design and Context Engineering. Providing relevant business context without overwhelming the model with unnecessary information Using examples, reference content, templates, and desired output structures to guide AI responses Breaking complex assignments into smaller tasks through prompt decomposition and staged workflows Using follow-up prompts to clarify, expand, challenge, restructure, and improve generated content Designing prompts that request assumptions, limitations, missing information, and verification requirements Prompt workshop: Developing reusable prompt templates for reports, proposals, emails, summaries, presentations, and executive briefings - Day 3: Prompt Engineering for Research, Analysis and Decision Support. Designing research prompts that define scope, questions, evidence requirements, and expected analytical outputs Prompting AI to summarize, compare, classify, extract, and organize information from business documents Using structured prompts for SWOT analysis, scenario exploration, root-cause analysis, and option comparison Developing prompts for financial, operational, customer, project, and performance-related business questions Challenging AI-generated conclusions through critique prompts, alternative perspectives, and verification steps Case study: Building a sequence of analytical prompts to investigate a business problem and prepare a management decision brief - Day 4: Building Reusable Prompt Workflows for Business Functions. Developing prompt libraries for management, HR, marketing, finance, procurement, projects, operations, and administration Designing multi-step workflows that move from research and analysis to drafting, review, refinement, and final output Creating reusable prompt templates with variables for audiences, objectives, data, constraints, and deliverables Using AI to transform information between reports, tables, summaries, presentations, action plans, and stakeholder communications Establishing human review points for sensitive, high-impact, or decision-related AI outputs Practical workshop: Designing an end-to-end prompt workflow for a recurring professional business process - Day 5: Prompt Quality, AI Verification and Professional Governance. Establishing criteria for evaluating prompt effectiveness and AI response quality Identifying hallucinations, unsupported claims, missing context, bias, and misleading confidence in generated responses Applying fact-checking, source verification, cross-checking, and human review to AI-assisted work Protecting confidential information, personal data, intellectual property, and commercially sensitive business content Measuring prompt effectiveness through accuracy, relevance, consistency, time savings, and reduction in manual rework Capstone exercise: Developing and presenting a Professional Prompt Engineering Toolkit containing reusable prompts, workflow templates, quality checks, and responsible-use controls Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 452 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-452 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 597 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-597 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 662 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-662 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 742 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-742 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13837 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13837 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 984 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-984 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1097 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1097 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1194 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1194 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1339 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1339 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1484 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1484 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13838 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13838 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1629 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1629 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1726 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1726 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1839 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1839 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13839 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13839 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2016 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2016 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2129 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2129 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2226 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2226 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2322 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2322 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13840 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13840 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2516 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2516 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2661 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2661 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2758 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2758 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2871 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2871 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13841 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13841 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3048 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3048 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3145 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3145 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3258 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3258 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3403 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3403 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13842 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13842 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3548 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3548 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3693 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3693 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3758 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3758 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3838 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3838 ## Generative AI for Business Professionals URL: https://smarthorizon.uk/course/generative-ai-for-business-professionals Brochure: https://smarthorizon.uk/course/generative-ai-for-business-professionals/brochure.pdf Course reference: generative-ai-for-business-professionals Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Generative AI provides business professionals with new ways to research information, develop content, analyze documents, generate ideas, support decisions, and improve knowledge-intensive processes. Why attend: Creating meaningful business value from these technologies requires more than knowing how to use an AI chatbot. Professionals must understand how to select appropriate use cases, provide effective instructions, evaluate AI-generated information, redesign workflows, and manage the risks associated with enterprise AI adoption. This Generative AI for Business Professionals course develops practical capabilities for applying tools such as ChatGPT, Microsoft Copilot, Gemini, and other generative AI platforms to business activities. Participants learn prompt engineering, AI-assisted research and analysis, content generation, workflow design, responsible AI practices, and methods for evaluating productivity and business impact. Professional Problems This Course Is Designed to Solve: - Low productivity in knowledge-intensive work: Reducing time spent drafting, summarizing, researching, restructuring, and processing business information. - Inconsistent generative AI results: Improving output quality through structured prompts, context management, examples, constraints, and iterative refinement. - Information overload: Using generative AI to summarize documents, compare information, extract key points, and organize large volumes of business content. - Limited integration of AI into business processes: Moving beyond isolated chatbot use toward repeatable AI-assisted workflows connected to real job responsibilities. - Difficulty identifying valuable AI use cases: Evaluating where generative AI can improve speed, quality, customer experience, creativity, or decision support. - Unreliable AI-generated information: Managing hallucinations, bias, unsupported claims, outdated information, and other limitations through verification and human review. - Generative AI governance risks: Protecting confidential information, intellectual property, personal data, and organizational knowledge while promoting responsible AI adoption. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines practical demonstrations, guided AI exercises, prompt engineering workshops, business scenarios, document analysis activities, case studies, and workflow redesign exercises. Participants use realistic business tasks to explore how generative AI can support communication, research, analysis, problem-solving, decision preparation, and process improvement while maintaining appropriate human oversight. Target audience: This course is suitable for: Managers and team leaders Business analysts and consultants Finance and commercial professionals Human resources professionals Marketing and communications teams Project and programme professionals Operations and administrative professionals Business professionals responsible for digital transformation and process improvement Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Vienna, Barcelona Course objectives: - Understand generative AI, large language models, and their business applications - Identify high-value generative AI use cases across different organizational functions - Develop effective prompts for professional and analytical tasks - Use generative AI to research, summarize, analyze, and structure business information - Improve business writing, communication, and content development with AI assistance - Apply generative AI to problem-solving, brainstorming, and decision preparation - Design repeatable human-AI workflows for knowledge-intensive business processes - Evaluate AI-generated outputs for accuracy, relevance, bias, and reliability - Manage confidentiality, intellectual property, and responsible AI risks - Develop practical approaches for measuring generative AI productivity and business value Target competencies: - Generative AI literacy - Prompt engineering - AI-assisted research - Business content generation - AI-supported analysis - Business problem-solving - Workflow redesign - AI output verification - Responsible AI - Human-AI collaboration Course outline: - Day 1: Generative AI Fundamentals and Business Applications. Understanding generative AI, large language models, prompts, context windows, and AI-generated outputs Exploring business applications of ChatGPT, Microsoft Copilot, Gemini, and other generative AI tools Distinguishing generative AI from traditional automation, analytics, search, and machine learning applications Identifying suitable AI use cases across finance, HR, marketing, operations, projects, and administration Recognizing hallucinations, bias, incomplete responses, and other limitations of generative AI systems Practical exercise: Mapping business activities and prioritizing opportunities for generative AI adoption - Day 2: Prompt Engineering for Professional Business Tasks. Structuring effective prompts using objectives, context, instructions, constraints, examples, and output requirements Using role, audience, tone, format, and reference information to improve AI-generated responses Applying iterative prompting to refine complex business outputs Breaking complex assignments into structured sequences of AI-assisted tasks Developing reusable prompt templates for reports, emails, proposals, summaries, and management briefings Prompt workshop: Building and testing a professional prompt library for recurring business responsibilities - Day 3: Generative AI for Research, Analysis and Decision Support. Using generative AI to summarize reports, policies, meeting records, research, and business documents Extracting key facts, risks, actions, themes, and decision points from complex information Comparing alternatives and organizing qualitative information into structured analytical outputs Applying AI to brainstorming, scenario development, root-cause exploration, and problem-solving Evaluating AI-generated research through source checking, fact verification, and critical review Case study: Using generative AI to investigate a business challenge and prepare a management decision brief - Day 4: AI-Assisted Business Workflows and Process Improvement. Mapping existing workflows to identify repetitive and knowledge-intensive activities suitable for AI assistance Combining human expertise and generative AI across research, drafting, analysis, review, and approval stages Applying AI-assisted workflows to marketing, HR, finance, procurement, projects, customer service, and operations Transforming information between documents, presentations, summaries, tables, and stakeholder communications Establishing human checkpoints for decisions, approvals, sensitive content, and high-impact business outputs Practical workshop: Redesigning a business process into a structured and measurable human-AI workflow - Day 5: Responsible Generative AI and Business Implementation. Protecting confidential, personal, commercially sensitive, and proprietary information when using generative AI Managing hallucination, bias, intellectual property, misinformation, and inappropriate reliance on AI-generated outputs Establishing verification, human review, accountability, and quality-control procedures Developing organizational guidelines for acceptable and responsible generative AI use Measuring AI value through productivity, time savings, quality, consistency, adoption, and business outcomes Capstone exercise: Developing a Generative AI Business Implementation Plan covering priority use cases, workflows, controls, responsibilities, and measurable benefits Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 496 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-496 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13843 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13843 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 608 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-608 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 850 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-850 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 898 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-898 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 995 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-995 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1141 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1141 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1285 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1285 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1431 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1431 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13844 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13844 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1528 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1528 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1640 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1640 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1818 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1818 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13845 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13845 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1930 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1930 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2027 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2027 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2173 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2173 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2349 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2349 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13846 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13846 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2463 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2463 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2560 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2560 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2672 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2672 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2850 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2850 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13847 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13847 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2962 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2962 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3075 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3075 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3205 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3205 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3349 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3349 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3495 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3495 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13848 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13848 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3592 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3592 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3704 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3704 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3946 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3946 ## ChatGPT and Generative AI for the Workplace URL: https://smarthorizon.uk/course/chatgpt-and-generative-ai-for-the-workplace Brochure: https://smarthorizon.uk/course/chatgpt-and-generative-ai-for-the-workplace/brochure.pdf Course reference: chatgpt-and-generative-ai-for-the-workplace Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Generative AI is changing how professionals research information, create content, analyze documents, communicate with customers, prepare reports, and manage everyday knowledge work. Why attend: Effective workplace use, however, requires more than entering questions into an AI assistant. Professionals need to understand how generative AI works, how to structure prompts, how to evaluate AI-generated information, and when human review is essential. This ChatGPT and Generative AI for the Workplace course provides practical experience in using AI assistants for business tasks while addressing accuracy, confidentiality, copyright, bias, security, and responsible AI use. Participants will develop reusable prompting techniques and AI-assisted workflows that improve productivity without compromising professional judgment or organizational controls. Professional Problems This Course Is Designed to Solve: - Time-consuming drafting, summarising and information organisation. - Inconsistent results from everyday AI-assisted tasks. - Unclear boundaries for confidential data and human review. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines instructor demonstrations, guided prompting exercises, workplace scenarios, individual practice, group workshops, output evaluation, and workflow design activities. Participants will work with realistic business tasks such as drafting communications, summarizing documents, analyzing information, preparing reports, brainstorming solutions, and developing reusable AI workflows. Target audience: Professionals interested in developing skills in this learning area. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Rome, Barcelona, Cape Town Course objectives: - Understand how ChatGPT and generative AI support common workplace activities - Write clear and structured prompts for professional business tasks - Improve AI responses through context, constraints, examples, and iterative prompting - Use generative AI for writing, research, summarization, analysis, and problem-solving - Develop reusable AI-assisted workflows for recurring workplace activities - Evaluate AI-generated information for accuracy, relevance, bias, and unsupported claims - Protect confidential, personal, and commercially sensitive information when using AI - Apply human review and responsible AI principles to workplace use - Identify business processes where generative AI can deliver measurable productivity improvements Target competencies: - Generative AI literacy - Prompt engineering - AI-assisted writing - AI-supported research - Document analysis and summarization - Business productivity - AI output evaluation - Responsible AI use - Workflow design - Human-AI collaboration Course outline: - Day 1: Generative AI and ChatGPT in Professional Work. Understanding generative AI, large language models, prompts, context, and AI-generated responses Identifying appropriate workplace applications for ChatGPT and other generative AI assistants Understanding the difference between AI generation, retrieval, search, reasoning, and traditional automation Recognizing hallucinations, outdated information, incomplete answers, and other limitations of AI-generated content Mapping repetitive knowledge-work activities that can benefit from AI assistance Practical exercise: Evaluating workplace tasks to determine where generative AI can improve speed, quality, or consistency - Day 2: Prompt Engineering for Business Productivity. Structuring effective prompts using objectives, context, instructions, constraints, and desired output formats Using role, audience, tone, examples, and reference information to improve response quality Breaking complex assignments into manageable prompt sequences and iterative conversations Applying prompt techniques for drafting emails, reports, summaries, proposals, agendas, and business documents Refining weak AI responses through follow-up instructions, critique, verification, and controlled revision Prompt workshop: Building a reusable library of prompts for recurring professional responsibilities - Day 3: AI-Assisted Research, Analysis and Problem-Solving. Using generative AI to summarize lengthy documents and extract key information, actions, risks, and decisions Structuring research questions and distinguishing AI-generated answers from verified source-based information Using AI to compare alternatives, organize qualitative information, classify content, and identify patterns Applying generative AI to brainstorming, root-cause exploration, scenario development, and decision preparation Working with tables, structured information, meeting notes, policies, and other business content Case study: Using AI to analyze a business problem and produce an evidence-focused management briefing - Day 4: Building Generative AI Workflows for Workplace Functions. Designing AI-assisted workflows that combine human expertise with generative AI capabilities Applying ChatGPT to HR, administration, marketing, customer service, project management, and operational tasks Creating reusable templates and standardized prompt workflows for recurring business processes Using AI to transform information between formats, audiences, languages, and levels of detail Identifying opportunities for workflow automation while defining points requiring human approval Practical workshop: Redesigning a time-consuming workplace process using a structured human-AI workflow - Day 5: Responsible AI, Risk Management and Workplace Implementation. Managing confidentiality, personal data, intellectual property, and commercially sensitive information when using generative AI Identifying risks related to hallucinations, bias, misinformation, overreliance, and inappropriate AI-generated content Applying fact-checking, source verification, human review, and quality-control procedures to AI outputs Establishing practical guidelines for acceptable and responsible workplace use of generative AI Measuring AI adoption through time savings, output quality, consistency, productivity, and business value Capstone exercise: Developing a practical Generative AI Workplace Implementation Plan with priority use cases, controls, workflows, and measurable outcomes Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 430 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-430 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 543 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-543 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 720 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-720 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 817 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-817 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 930 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-930 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13849 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13849 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1075 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1075 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1220 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1220 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1365 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1365 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1462 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1462 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1575 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1575 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13850 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13850 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1752 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1752 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1865 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1865 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1962 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1962 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13851 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13851 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2107 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2107 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2252 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2252 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2380 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2380 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2494 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2494 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13852 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13852 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2607 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2607 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2784 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2784 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2897 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2897 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2994 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2994 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3090 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3090 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13853 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13853 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3284 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3284 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3429 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3429 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3526 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3526 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13854 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13854 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3639 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3639 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3816 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3816 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3913 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3913 ## Certified Cost Professional URL: https://smarthorizon.uk/course/certified-cost-professional Brochure: https://smarthorizon.uk/course/certified-cost-professional/brochure.pdf Course reference: certified-cost-professional Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective cost management is essential for keeping projects financially controlled, commercially viable, and aligned with organizational objectives. Why attend: Cost professionals need a strong command of estimating, budgeting, forecasting, cost control, economic analysis, and performance measurement throughout the project lifecycle. This programme develops the practical and analytical capabilities required to manage project costs, evaluate financial performance, identify variances, and support sound management decisions. Professional Problems This Course Is Designed to Solve: - Unreliable cost estimates and poorly documented assumptions. - Limited visibility of cost performance as projects progress. - Difficulty connecting cost engineering techniques to planning and control. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines instructor-led sessions, practical calculations, cost-estimating exercises, case studies, forecasting workshops, earned value exercises, group discussions, and project-based scenarios. Participants apply cost engineering principles to realistic situations and develop practical approaches that can be transferred directly to their workplace. Target audience: Cost engineers and cost controllers Project managers and project controls professionals Estimators and quantity surveyors Planning and scheduling engineers Finance and commercial professionals Engineers responsible for project budgets and cost performance Professionals preparing for cost management certification Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Cape Town, Vienna Course objectives: - Apply fundamental cost engineering and cost management principles - Develop reliable project cost estimates and budgets - Establish effective cost control and performance measurement systems - Analyze cost variances and forecast project financial outcomes - Apply economic analysis techniques to support investment decisions - Integrate cost, schedule, risk, and performance information - Prepare meaningful cost reports for management decision-making - Strengthen professional capabilities in project cost management Target competencies: - Cost engineering - Cost estimating - Budgeting and forecasting - Project cost control - Earned Value Management - Economic analysis - Cost risk management - Performance reporting Course outline: - Day 1: Cost Engineering and Cost Estimating Fundamentals. Understanding the role and principles of cost engineering Exploring the project lifecycle from a cost management perspective Understanding cost classifications, structures, and terminology Developing the Cost Breakdown Structure (CBS) Applying different estimating methods and techniques Understanding estimate accuracy, assumptions, contingencies, and allowances Practical exercise: Preparing a structured project cost estimate - Day 2: Budgeting, Planning, and Cost Control. Converting estimates into approved project budgets Establishing cost baselines and control accounts Integrating cost information with the Work Breakdown Structure (WBS) Understanding commitments, expenditures, accruals, and cash flow Establishing effective project cost control procedures Identifying and analyzing cost variances Practical exercise: Developing a project cost baseline and control framework - Day 3: Performance Measurement and Forecasting. Understanding project performance measurement principles Applying Earned Value Management (EVM) Calculating and interpreting Cost Performance Index (CPI) and Schedule Performance Index (SPI) Forecasting Estimate at Completion (EAC) and Estimate to Complete (ETC) Conducting variance and trend analysis Developing accurate project cost forecasts Practical workshop: Analyzing project cost and schedule performance - Day 4: Economic Analysis, Risk, and Decision-Making. Understanding the time value of money Applying cash-flow analysis to project decisions Using Net Present Value (NPV), Internal Rate of Return (IRR), and payback techniques Evaluating alternative investment and project options Understanding uncertainty and cost risk Applying contingency and risk-based cost analysis Practical exercise: Evaluating project alternatives using economic and risk analysis - Day 5: Advanced Cost Management and Reporting. Integrating cost, schedule, scope, and risk information Managing changes and their impact on project costs Applying cost optimization and value improvement techniques Developing meaningful cost KPIs and management dashboards Preparing concise cost reports and forecasts for senior management Identifying emerging practices in digital cost management and analytics Capstone Exercise: Developing and presenting an integrated project cost control and performance report Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 522 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-522 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13855 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13855 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 683 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-683 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 747 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-747 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 876 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-876 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1022 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1022 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1167 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1167 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1263 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1263 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13856 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13856 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1376 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1376 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1554 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1554 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1667 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1667 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1763 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1763 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13857 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13857 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1908 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1908 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2054 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2054 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2199 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2199 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13858 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13858 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2327 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2327 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2408 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2408 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2586 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2586 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2699 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2699 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2795 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2795 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13859 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13859 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2940 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2940 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3118 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3118 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3231 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3231 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3327 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3327 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13860 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13860 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3440 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3440 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3618 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3618 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3779 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3779 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3843 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3843 ## Leadership Agility URL: https://smarthorizon.uk/course/leadership-agility Brochure: https://smarthorizon.uk/course/leadership-agility/brochure.pdf Course reference: leadership-agility Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leadership Agility equips professionals with the skills to adapt their leadership style in dynamic environments. This course focuses on enhancing decision-making, fostering collaboration, and driving innovation, enabling leaders to respond effectively to change and lead their teams with confidence. Why attend: In today's fast-paced business landscape, leaders face constant challenges that demand quick thinking and flexibility. Leadership Agility addresses the need for leaders to pivot their strategies and approaches in response to shifting circumstances, ensuring they remain effective and relevant. Participants will learn to cultivate an agile mindset, enhancing their ability to navigate uncertainty and complexity. By developing these capabilities, leaders can inspire their teams, improve engagement, and drive performance, ultimately contributing to organisational success. Professional Problems This Course Is Designed to Solve: - Slow leadership responses to changing priorities. - Decisions made without considering alternative perspectives. - Teams struggling to adapt while maintaining focus and accountability. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a progressive learning approach, combining theoretical insights with practical application. Participants will engage in demonstrations to understand agile principles, followed by guided exercises to practice adaptive decision-making. Case studies will illustrate real-world challenges, while simulations will allow participants to experience leadership scenarios in a controlled environment. Group workshops will foster collaboration and peer learning, culminating in the creation of an applied action plan tailored to each participant's leadership context. Target audience: This course is suitable for: Mid-level managers seeking to enhance their leadership effectiveness. Senior leaders aiming to drive organisational change. Project managers responsible for leading cross-functional teams. HR professionals focused on leadership development initiatives. Team leaders looking to improve team dynamics and performance. Entrepreneurs navigating fast-changing market conditions. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Rome, Vienna, Barcelona Course objectives: - Identify key principles of leadership agility and their relevance in modern organisations. - Assess personal leadership styles and recognise areas for agility enhancement. - Develop strategies to foster a culture of collaboration and innovation within teams. - Implement adaptive decision-making techniques in uncertain situations. - Utilise feedback mechanisms to improve leadership effectiveness. - Create a personal action plan for continuous leadership development. - Facilitate team engagement through agile communication methods. - Evaluate the impact of agile leadership on team performance and organisational outcomes. Target competencies: - Enhanced decision-making skills under uncertainty. - Ability to foster a collaborative team environment. - Improved communication and interpersonal skills. - Increased adaptability in leadership approaches. - Capability to drive innovation within teams. - Skills in providing and receiving constructive feedback. - Understanding of team dynamics and performance metrics. - Strategic thinking aligned with agile principles. Course outline: - Day 1: Foundations of Leadership Agility. Introduction to leadership agility: concepts and importance Understanding the agile mindset Assessing personal leadership styles Identifying the need for agility in leadership Practical exercise: Self-assessment of leadership style - Day 2: Adaptive Decision-Making. Principles of adaptive decision-making Techniques for making decisions in uncertainty Case study: Successful agile leaders Group discussion: Challenges in decision-making Simulation: Navigating a leadership crisis - Day 3: Fostering Collaboration and Innovation. Creating a culture of collaboration Techniques to encourage innovative thinking Role of trust in team dynamics Workshop: Brainstorming innovative solutions Feedback session: Sharing ideas and insights - Day 4: Agile Communication Strategies. Effective communication in agile environments Techniques for transparent and open dialogue Adapting communication styles to team needs Practical exercise: Role-playing communication scenarios Evaluating communication effectiveness in teams - Day 5: Implementing Leadership Agility. Developing a personal action plan for agility Measuring the impact of agile leadership Strategies for ongoing leadership development Peer feedback on action plans Final reflections and commitment to agile leadership Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 461 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-461 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 574 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-574 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 622 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-622 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 767 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-767 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 961 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-961 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1106 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1106 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13861 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13861 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1203 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1203 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1316 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1316 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1493 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1493 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1606 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1606 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13862 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13862 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1703 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1703 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1848 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1848 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1993 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1993 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2138 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2138 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13863 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13863 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2235 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2235 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2283 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2283 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2525 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2525 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2638 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2638 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13864 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13864 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2735 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2735 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2880 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2880 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3025 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3025 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3154 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3154 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13865 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13865 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3267 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3267 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3380 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3380 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3557 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3557 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3670 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3670 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13866 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13866 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3718 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3718 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3863 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3863 ## Quality Management Systems: Implementation and Improvement URL: https://smarthorizon.uk/course/quality-management-systems-implementation-and-improvement Brochure: https://smarthorizon.uk/course/quality-management-systems-implementation-and-improvement/brochure.pdf Course reference: quality-management-systems-implementation-and-improvement Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides professionals with the knowledge and skills to implement and improve Quality Management Systems (QMS) effectively. Participants will learn to navigate standards, assess current practices, and drive continuous improvement initiatives within their organisations. Why attend: Quality Management Systems are essential for ensuring consistent product quality and customer satisfaction. Many organisations struggle with ineffective QMS, leading to increased costs, compliance issues, and customer dissatisfaction. This course addresses these challenges by equipping participants with the tools to assess and enhance their QMS effectively. By understanding the principles of quality management, participants will be able to identify inefficiencies, implement corrective actions, and foster a culture of quality that aligns with organisational goals. This proactive approach not only mitigates risks but also enhances overall operational performance, making quality a strategic advantage. Participants will engage in practical exercises to analyse existing systems, identify gaps, and implement improvements. They will learn to apply methodologies such as PDCA (Plan-Do-Check-Act) and root cause analysis, enabling them to make informed decisions that enhance quality and operational efficiency. Additionally, they will develop skills to communicate quality objectives across teams, ensuring alignment and commitment to quality initiatives. This course empowers professionals to lead quality improvement projects, facilitating collaboration among stakeholders and driving sustainable change within their organisations. Ultimately, participants will leave with actionable insights and strategies to elevate their QMS. Professional Problems This Course Is Designed to Solve: - Quality procedures that are documented but inconsistently applied. - Unclear process ownership and weak evidence of performance. - Difficulty turning quality findings into sustained improvements. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to build competencies in QMS implementation and improvement. Participants will engage in group discussions to analyse real-world scenarios, apply quality tools, and develop actionable plans. Specific exercises will include conducting mock audits, developing quality objectives, and creating implementation strategies. Outputs will include QMS assessment reports, implementation plans, and continuous improvement frameworks, demonstrating their ability to apply learned concepts effectively. This hands-on approach ensures that participants not only understand theoretical aspects but also gain practical experience in applying quality management principles in their workplace, fostering a deeper understanding of the material. Target audience: This course is suitable for: Quality Managers responsible for QMS oversight and improvement initiatives. Process Improvement Specialists focused on enhancing operational efficiency. Compliance Officers ensuring adherence to quality standards and regulations. Project Managers leading quality-related projects and initiatives. Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Barcelona, Vienna Course objectives: - Assess current Quality Management Systems using established criteria and benchmarks. - Design a comprehensive QMS implementation plan tailored to organisational needs. - Analyse quality metrics to identify areas for improvement within existing processes. - Prioritise improvement initiatives based on impact and feasibility assessments. - Justify the selection of quality tools and methodologies for specific improvement projects. - Construct a continuous improvement framework that aligns with organisational goals. Target competencies: - Conducting thorough QMS assessments and audits. - Developing tailored QMS implementation strategies. - Utilising quality improvement methodologies effectively. - Analysing and interpreting quality performance data. - Facilitating cross-functional teams for quality initiatives. - Implementing continuous improvement practices within teams. Course outline: - Day 1: Understanding Quality Management Systems. Introduction to Quality Management Principles and Standards, including ISO 9001 requirements Key components of an effective Quality Management System and their interrelations Roles and responsibilities in QMS implementation and maintenance across departments Common challenges in QMS adoption and strategies to overcome them effectively Best practices for establishing a culture of quality within the organisation Applied activity: Participants will review a fictional company's existing QMS documentation and identify compliance gaps against ISO 9001 standards. They will discuss their findings in small groups and propose initial recommendations for improvement, focusing on practical implementation strategies. Output: A gap analysis report highlighting compliance issues and suggested improvements. - Day 2: Assessing Current Practices. Conducting a QMS assessment using established tools and techniques for evaluation Identifying key performance indicators (KPIs) for measuring quality and success Utilising SWOT analysis for comprehensive QMS evaluation and stakeholder engagement Engaging stakeholders in the assessment process for buy-in and support Documenting assessment findings and actionable recommendations for improvement Applied activity: In groups, participants will conduct a SWOT analysis of a fictional organisation's QMS, identifying strengths, weaknesses, opportunities, and threats. They will then present their analysis to the class for feedback and collaborative improvement suggestions. Output: A SWOT analysis presentation summarising findings and strategic recommendations. - Day 3: Designing and Implementing QMS. Developing a QMS implementation plan that aligns with organisational goals and objectives Setting measurable quality objectives and targets for success and accountability Aligning QMS with organisational strategy and stakeholder needs for effectiveness Communicating the QMS vision to stakeholders for engagement and support Training and engaging employees in QMS processes and responsibilities for sustainability Applied activity: Participants will create a detailed implementation plan for a fictional QMS, including objectives, timelines, and resource allocation. They will present their plan to the class for critique and improvement suggestions, focusing on practical execution. Output: A comprehensive QMS implementation plan document outlining key steps. - Day 4: Driving Continuous Improvement. Introduction to continuous improvement methodologies (PDCA, Six Sigma) for quality enhancement Tools for root cause analysis (5 Whys, Fishbone Diagram) to identify issues Establishing a culture of quality and continuous improvement within teams Monitoring and measuring improvement outcomes effectively using metrics Communicating success stories and lessons learned to stakeholders for motivation Applied activity: Using a fictional case study, participants will apply root cause analysis to identify issues affecting product quality. They will develop a PDCA cycle to address these issues and present their proposed solutions, focusing on measurable outcomes and improvements. Output: A PDCA cycle plan addressing identified quality issues with actionable steps. - Day 5: Integrating Quality Management Practices. Creating a robust quality improvement framework for the organisation's sustainability Aligning QMS with other management systems (e.g., EMS, OHSMS) for synergy Developing a roadmap for ongoing QMS enhancement and sustainability Engaging leadership in quality initiatives for organisational buy-in and support Evaluating the effectiveness of QMS improvements through metrics and feedback Applied activity: Participants will work in teams to develop an integrated quality improvement framework for a fictional organisation, considering various management systems. They will outline steps for implementation, evaluation, and continuous feedback to ensure ongoing improvement. Output: An integrated quality improvement framework document detailing implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 484 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-484 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13867 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13867 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 645 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-645 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 806 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-806 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 919 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-919 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1016 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1016 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1129 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1129 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1306 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1306 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13868 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13868 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1419 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1419 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1516 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1516 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1661 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1661 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1806 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1806 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13869 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13869 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1951 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1951 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2048 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2048 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2161 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2161 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2402 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2402 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13870 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13870 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2451 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2451 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2548 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2548 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2693 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2693 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2838 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2838 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13871 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13871 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2983 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2983 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3112 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3112 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3193 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3193 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3370 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3370 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13872 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13872 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3483 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3483 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3580 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3580 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3741 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3741 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3902 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3902 ## Operational Excellence and Continuous Improvement URL: https://smarthorizon.uk/course/operational-excellence-and-continuous-improvement Brochure: https://smarthorizon.uk/course/operational-excellence-and-continuous-improvement/brochure.pdf Course reference: operational-excellence-and-continuous-improvement Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Operational Excellence and Continuous Improvement equips professionals with the tools and methodologies to enhance organisational performance. Participants will learn to identify inefficiencies, implement process improvements, and foster a culture of continuous enhancement across their teams and operations. Why attend: The ability to lead continuous improvement efforts is essential for professionals in various roles, including operations, quality assurance, and project management. Participants will practice practical capabilities through real-world scenarios, enabling them to develop actionable strategies that can be implemented in their organisations. By mastering these techniques, they will be equipped to foster a culture of continuous improvement, ensuring that their teams are motivated and aligned with organisational goals. This course empowers participants to make data-driven decisions, measure the impact of their initiatives, and communicate effectively with stakeholders, ultimately contributing to a more efficient and effective workplace. Professional Problems This Course Is Designed to Solve: - Recurring operational delays and inconsistent process performance. - Improvement initiatives without clear priorities or ownership. - Difficulty sustaining improvements after initial implementation. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to facilitate hands-on learning. Participants will engage in group exercises to analyse processes, identify waste, and develop improvement plans. Each session culminates in practical outputs, such as process maps and improvement proposals, which serve as evidence of their learning and can be applied directly in their workplaces. Additionally, the use of role-playing scenarios allows participants to experience real-life challenges and practice their decision-making skills in a supportive environment, ensuring they leave with tangible skills and knowledge to implement operational excellence strategies effectively. This approach encourages collaboration and peer learning, enhancing the overall learning experience. Target audience: This course is suitable for: Operations Managers: Responsible for overseeing daily operations and seeking efficiency improvements. Quality Assurance Professionals: Focused on maintaining high standards and implementing quality control measures. Project Managers: Tasked with leading improvement projects and ensuring successful outcomes. Team Leaders: Engaged in driving team performance and fostering a culture of continuous improvement. Destinations: Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Cape Town, Barcelona Course objectives: - Analyse current operational processes to identify inefficiencies and areas for improvement. - Apply Lean principles to streamline workflows and reduce waste in specific scenarios. - Design a Six Sigma project plan to address quality issues within a process. - Evaluate the impact of continuous improvement initiatives on team performance and engagement. - Construct a value stream map to visualise and enhance process flows. - Justify the selection of specific tools and techniques for operational excellence in diverse contexts. Target competencies: - Identify and eliminate waste in operational processes. - Facilitate team engagement in continuous improvement initiatives. - Utilise Lean and Six Sigma methodologies effectively. - Develop actionable improvement plans based on data analysis. - Communicate process changes and improvements to stakeholders. - Measure and evaluate the success of operational improvements. Course outline: - Day 1: Understanding Operational Excellence. Define operational excellence and its significance in modern organisations. Explore key principles of continuous improvement methodologies and their applications. Identify common challenges in achieving operational excellence and strategies to overcome them. Discuss the role of leadership in fostering a culture of improvement and engagement. Examine case studies of successful operational excellence implementations and their outcomes. Applied activity: Participants will analyse a fictional company's operational challenges, using provided data to identify key areas for improvement. They will work in groups to develop initial recommendations for process enhancements and efficiency gains, considering various operational aspects and stakeholder impacts. Output: A report outlining identified inefficiencies and initial recommendations for improvement. - Day 2: Lean Principles and Waste Reduction. Introduce Lean principles and their application in operational settings to enhance efficiency. Identify the seven types of waste in processes and their impact on productivity. Learn techniques for value stream mapping and process flow analysis to identify bottlenecks. Discuss tools for implementing Lean practices effectively, including 5S and Kaizen. Explore real-world examples of Lean transformations and their measurable benefits. Applied activity: In groups, participants will create a value stream map for a fictional process, identifying waste and opportunities for improvement. They will discuss their findings and propose Lean interventions to enhance efficiency and reduce costs, presenting their ideas to the class for feedback. Output: A completed value stream map highlighting inefficiencies and proposed Lean interventions. - Day 3: Six Sigma Methodology. Understand the Six Sigma framework and its importance in quality management and operational excellence. Learn the DMAIC (Define, Measure, Analyse, Improve, Control) process and its application in projects. Explore statistical tools used in Six Sigma projects, including control charts and process capability analysis. Discuss the role of data in driving improvement decisions and measuring success. Examine case studies of Six Sigma success stories and their impact on organisational performance. Applied activity: Participants will develop a Six Sigma project plan for a fictional quality issue, applying the DMAIC framework to outline their approach. They will define metrics for success and expected outcomes for quality improvement, collaborating with peers to refine their plans. Output: A detailed Six Sigma project plan addressing the identified quality issue. - Day 4: Engaging Teams in Continuous Improvement. Discuss strategies for fostering a culture of continuous improvement within teams and across the organisation. Explore techniques for effective communication and stakeholder engagement in improvement initiatives. Learn how to facilitate improvement workshops and brainstorming sessions to generate ideas. Identify key performance indicators (KPIs) for measuring improvement success and team engagement. Discuss the role of recognition and rewards in sustaining engagement and motivation for continuous improvement. Applied activity: Participants will design a team engagement plan for a continuous improvement initiative, including communication strategies, KPIs, and methods for sustaining engagement. They will role-play potential scenarios to practice addressing resistance to change and ensuring team buy-in. Output: A comprehensive team engagement plan ready for implementation. - Day 5: Integrated Application of Operational Excellence. Review key concepts from Lean and Six Sigma methodologies and their integration into a cohesive strategy. Discuss change management principles in implementing improvements and overcoming resistance. Explore how to measure and report on the success of improvement initiatives effectively. Learn to align operational excellence strategies with organisational goals and objectives. Discuss future trends in operational excellence and continuous improvement methodologies. Applied activity: In teams, participants will develop a comprehensive operational excellence strategy for a fictional organisation, integrating Lean and Six Sigma principles while considering change management and stakeholder engagement. They will present their strategy to the class for critique and discussion. Output: A strategic operational excellence proposal that outlines the approach, tools, and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 417 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-417 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 562 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-562 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13873 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13873 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 675 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-675 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 836 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-836 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 949 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-949 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1062 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1062 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1239 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1239 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1352 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1352 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13874 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13874 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1449 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1449 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1594 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1594 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1739 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1739 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1884 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1884 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13875 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13875 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1981 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1981 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2094 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2094 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2271 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2271 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2367 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2367 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13876 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13876 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2481 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2481 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2626 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2626 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2771 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2771 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2916 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2916 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13877 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13877 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3013 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3013 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3061 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3061 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3303 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3303 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3416 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3416 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13878 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13878 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3513 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3513 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3658 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3658 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3771 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3771 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3932 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3932 ## Root Cause Analysis and Corrective Action URL: https://smarthorizon.uk/course/root-cause-analysis-and-corrective-action Brochure: https://smarthorizon.uk/course/root-cause-analysis-and-corrective-action/brochure.pdf Course reference: root-cause-analysis-and-corrective-action Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Root Cause Analysis and Corrective Action equips professionals with systematic techniques to identify underlying issues in processes and implement effective corrective measures. Participants will enhance their problem-solving skills, leading to improved operational efficiency and reduced recurrence of issues. Why attend: In today's fast-paced business environment, organisations face persistent challenges that can undermine productivity and quality. Identifying the root causes of these issues is crucial for long-term success. This course addresses the need for professionals to develop a structured approach to problem-solving, enabling them to tackle complex operational challenges effectively. Participants will learn to apply various analytical tools and methodologies, such as the 5 Whys and Fishbone Diagram, to dissect problems systematically. This capability is vital for making informed decisions that drive continuous improvement and operational excellence, ultimately enhancing the organisation's competitive edge. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to apply root cause analysis techniques and formulate corrective actions. By mastering these skills, they will be better equipped to make informed decisions, enhance team collaboration, and drive continuous improvement initiatives within their organisations. The course will also focus on developing actionable plans that ensure the implementation of corrective measures is effective and sustainable. This hands-on experience will empower participants to lead initiatives that not only resolve immediate issues but also prevent future occurrences, fostering a culture of proactive problem-solving. Professional Problems This Course Is Designed to Solve: - Recurring failures addressed through temporary fixes. - Root-cause decisions based on assumptions rather than evidence. - Corrective actions without effective follow-up or verification. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in hands-on exercises that involve analysing fictional case scenarios, using tools such as the Fishbone Diagram and the 5 Whys technique. Each session culminates in practical outputs, including root cause analysis reports and action plans, ensuring that participants can apply their learning to real-world situations. Additionally, peer feedback sessions will enhance collaborative learning, allowing participants to refine their approaches and share insights. This methodology ensures a comprehensive understanding of both theoretical concepts and practical applications, fostering a robust learning environment that prepares participants for real-world challenges. Target audience: This course is suitable for: Quality Assurance Professionals - responsible for maintaining standards and improving processes. Operations Managers - tasked with optimising workflows and reducing inefficiencies. Project Managers - needing to address issues that impact project delivery and success. Continuous Improvement Specialists - focused on implementing best practices and enhancing performance. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Vienna, London, Dubai, Frankfurt, Cape Town, Rome, Barcelona Course objectives: - Analyse operational issues to identify root causes using systematic techniques. - Apply the 5 Whys method to uncover underlying problems in case studies. - Construct Fishbone Diagrams to visually represent potential causes of issues. - Evaluate corrective actions for effectiveness and feasibility in specific scenarios. - Prioritise corrective actions based on impact and resource availability. - Design a comprehensive action plan to address identified root causes and prevent recurrence. Target competencies: - Conduct thorough root cause analyses using established methodologies. - Facilitate team discussions to gather insights on problem-solving. - Develop actionable plans based on analysis findings. - Utilise visual tools to communicate complex issues effectively. - Implement corrective actions and monitor their effectiveness. - Engage stakeholders in the problem-solving process. Course outline: - Day 1: Introduction to Root Cause Analysis. Define root cause analysis and its importance in problem-solving within organisations. Explore common methodologies for root cause analysis, including qualitative and quantitative approaches. Identify the difference between symptoms and root causes to avoid misdiagnosis. Discuss the role of data collection and analysis in identifying root causes effectively. Introduce key tools for root cause analysis, such as the 5 Whys and Fishbone Diagram. Applied activity: Participants will analyse a fictional case where a manufacturing defect has been reported. They will gather data, identify symptoms, and discuss potential root causes using initial brainstorming techniques, focusing on evidence-based analysis to ensure a thorough understanding of the issues at hand. Output: A list of identified symptoms and potential root causes, documented in a structured format. - Day 2: Techniques for Root Cause Identification. Introduce the 5 Whys technique and its application in various scenarios to drill down to root causes. Explore the Fishbone Diagram for categorising potential causes and facilitating team discussions. Discuss the role of process mapping in identifying issues and visualising workflows. Examine the Pareto Principle in prioritising problems based on frequency and impact. Practice using techniques through group exercises, enhancing collaborative problem-solving skills. Applied activity: In groups, participants will apply the 5 Whys technique to a case study involving a service delivery failure, documenting each step of their analysis and discussing findings to ensure comprehensive understanding and collaborative learning throughout the process. Output: A completed 5 Whys analysis chart, detailing the root cause and contributing factors. - Day 3: Evaluating and Prioritising Causes. Learn how to assess the impact of identified root causes on overall business performance and quality. Discuss criteria for prioritising corrective actions based on urgency, impact, and resource availability. Introduce risk assessment tools for decision-making, including risk matrices and impact assessments. Explore stakeholder analysis in the context of corrective actions to ensure buy-in and support. Practice prioritisation through real-world examples, simulating decision-making processes. Applied activity: Participants will evaluate a list of potential causes from a previous case study, using a prioritisation matrix to determine which causes to address first based on impact and feasibility, fostering critical thinking and collaborative decision-making in the process. Output: A prioritised list of root causes with justification, ready for action planning. - Day 4: Developing Corrective Action Plans. Understand the components of an effective corrective action plan, including objectives, actions, and timelines. Learn how to set SMART objectives for corrective actions to ensure clarity and accountability. Discuss the importance of stakeholder engagement in action planning to facilitate successful implementation. Explore methods for communicating corrective actions to teams and ensuring alignment. Practice drafting a corrective action plan based on prioritised root causes identified earlier. Applied activity: Using the prioritised root causes identified earlier, participants will develop a corrective action plan that outlines specific actions, responsible parties, and timelines, ensuring comprehensive coverage of issues and fostering accountability within teams. Output: A comprehensive corrective action plan, including timelines and assigned responsibilities. - Day 5: Integrated Application of Root Cause Analysis. Review the entire root cause analysis process from identification to action planning, reinforcing learned concepts. Discuss the importance of monitoring and reviewing corrective actions to ensure ongoing effectiveness. Explore case studies of successful root cause analysis implementations to highlight best practices. Practice integrating all learned techniques in a simulated scenario involving multiple issues. Prepare for ongoing improvement and learning through continuous feedback and adaptation. Applied activity: Participants will work in teams to analyse a complex scenario involving multiple issues in a fictional organisation, applying all techniques learned to identify root causes and develop a cohesive corrective action plan, simulating real-world challenges and ensuring comprehensive application of skills. Output: A detailed report summarising the root cause analysis and proposed corrective actions, ready for presentation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 516 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-516 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 709 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-709 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 789 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-789 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 870 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-870 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1048 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1048 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13879 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13879 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1161 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1161 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1257 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1257 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1402 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1402 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1548 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1548 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13880 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13880 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1693 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1693 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1789 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1789 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1902 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1902 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2080 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2080 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13881 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13881 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2193 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2193 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2305 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2305 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2434 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2434 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2580 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2580 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13882 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13882 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2725 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2725 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2821 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2821 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2934 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2934 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3176 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3176 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13883 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13883 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3225 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3225 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3321 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3321 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3466 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3466 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3612 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3612 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13884 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13884 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3805 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3805 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3885 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3885 ## Lean Process Improvement: Reducing Waste and Improving Flow URL: https://smarthorizon.uk/course/lean-process-improvement-reducing-waste-and-improving-flow Brochure: https://smarthorizon.uk/course/lean-process-improvement-reducing-waste-and-improving-flow/brochure.pdf Course reference: lean-process-improvement-reducing-waste-and-improving-flow Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on Lean Process Improvement methodologies, aimed at reducing waste and enhancing workflow efficiency. Participants will learn to identify inefficiencies, apply Lean tools, and implement sustainable improvements in their organisations, ultimately driving operational excellence and increased productivity. Why attend: Organisations frequently face challenges related to inefficiencies that lead to wasted resources, time, and effort. These issues can significantly impact profitability, customer satisfaction, and employee morale. By understanding Lean principles, professionals can pinpoint these inefficiencies and develop targeted strategies to eliminate waste effectively. This course addresses the critical need for continuous improvement in processes, which is essential for maintaining competitiveness and operational excellence. Participants will learn to identify value streams, engage stakeholders, and implement Lean methodologies effectively, ensuring that their organisations can respond swiftly to changing market demands and customer expectations. This capability is vital for fostering a culture of efficiency and responsiveness. The practical capabilities developed in this course will empower participants to analyse processes critically, design effective improvement plans, and facilitate team workshops. They will engage in hands-on exercises that simulate real-world scenarios, enabling them to apply Lean tools effectively. By learning to assess performance metrics and implement sustainable changes, attendees will gain the skills necessary to drive meaningful change in their organisations. This hands-on approach ensures that they can make informed decisions and contribute significantly to their teams, fostering a culture of continuous improvement that benefits the entire organisation. Participants will leave equipped to lead Lean initiatives and inspire others to embrace process optimisation. Professional Problems This Course Is Designed to Solve: - Unnecessary handoffs, waiting time and rework. - Limited visibility of bottlenecks across an end-to-end process. - Difficulty selecting and sustaining practical lean improvements. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to reinforce learning. Participants will engage in group activities to analyse processes and apply Lean tools such as Value Stream Mapping and the 5S methodology. Each session culminates in a practical output, such as a process improvement plan or a waste reduction strategy, ensuring that participants can apply their learning directly to their workplace challenges. Additionally, the use of role-playing scenarios will enhance understanding of stakeholder engagement and communication strategies, further solidifying the practical application of Lean principles in diverse environments. This approach ensures that participants can effectively implement Lean strategies in their organisations. Target audience: This course is suitable for: Process Improvement Managers: Responsible for enhancing operational efficiency and reducing costs. Operations Analysts: Tasked with analysing workflows and identifying areas for improvement. Quality Assurance Professionals: Focused on maintaining standards and reducing defects in processes. Project Managers: Overseeing projects that require efficient resource management and process optimisation. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Dubai, Frankfurt, Cape Town, Rome, Vienna Course objectives: - Analyse current processes to identify areas of waste and inefficiency. - Calculate potential savings from waste reduction initiatives using Lean metrics. - Design a Value Stream Map to visualise process flows and identify bottlenecks. - Prioritise improvement opportunities based on impact and feasibility assessments. - Construct a 5S implementation plan to enhance workplace organisation and efficiency. - Justify the selection of Lean tools for specific process improvement scenarios. - Assess the effectiveness of implemented Lean strategies through performance metrics. Target competencies: - Identifying and analysing process inefficiencies. - Applying Lean tools to real-world scenarios. - Facilitating team workshops for process improvement. - Developing metrics to measure process performance. - Implementing sustainable Lean practices in the workplace. - Communicating process changes effectively to stakeholders. Course outline: - Day 1: Introduction to Lean Principles. Overview of Lean methodology and its historical context in industry. Understanding the concept of waste in processes and its impact on productivity. Identifying the five types of waste: Muda, Mura, Muri, and their implications for efficiency. Exploring the Lean mindset and culture necessary for successful implementation. Introduction to key Lean tools and techniques for waste reduction and process improvement. Applied activity: Participants will analyse a fictional case study of a manufacturing process to identify types of waste present. They will discuss their findings in groups and propose initial Lean principles that could be applied to improve efficiency and reduce waste. Output: A report summarising identified wastes and proposed Lean principles. - Day 2: Value Stream Mapping. Understanding Value Stream Mapping (VSM) and its purpose in process improvement. Steps to create a current state Value Stream Map for visualising workflows and identifying inefficiencies. Identifying value-added vs. non-value-added activities within processes to enhance flow. Developing a future state Value Stream Map to highlight improvement opportunities and streamline operations. Using VSM to drive targeted process enhancements and efficiency gains through collaborative analysis. Applied activity: In groups, participants will create a current state Value Stream Map for a fictional service process, identifying bottlenecks and waste. They will then design a future state map with proposed improvements, focusing on enhancing flow and reducing delays. Output: A completed Value Stream Map with current and future states, including identified improvements. - Day 3: Implementing 5S for Workplace Organisation. Introduction to the 5S methodology: Sort, Set in order, Shine, Standardise, Sustain, and its benefits for operational efficiency. Steps to implement 5S in a workplace to reduce clutter and improve productivity. Creating a 5S audit checklist to evaluate workplace organisation and effectiveness. Developing strategies for engaging staff in 5S implementation and sustaining improvements over time. Sustaining 5S practices to ensure ongoing efficiency and a culture of continuous improvement. Applied activity: Participants will develop a 5S implementation plan for a fictional office environment, detailing steps for each of the 5S phases and how to engage staff in the process. They will present their plans to the group for feedback and refinement. Output: A comprehensive 5S implementation plan with actionable steps and engagement strategies. - Day 4: Root Cause Analysis and Continuous Improvement. Introduction to Root Cause Analysis (RCA) techniques for effective problem-solving. Using the 5 Whys and Fishbone Diagram to identify underlying issues and their impact on processes. Establishing a culture of continuous improvement within teams through regular feedback. Measuring the impact of process changes using performance metrics and data analysis. Creating a feedback loop for ongoing improvements and adjustments based on team input. Applied activity: Participants will conduct a Root Cause Analysis on a fictional process failure, using the 5 Whys technique to identify underlying issues and propose solutions. They will work in teams to present their findings and recommendations, focusing on actionable steps. Output: A Root Cause Analysis report with identified causes and proposed corrective actions. - Day 5: Integrated Lean Project Simulation. Bringing together Lean tools and methodologies in a comprehensive project simulation. Simulating a complete Lean improvement project from start to finish in a controlled environment. Collaborating in teams to apply learned concepts in a realistic scenario, enhancing teamwork and communication. Evaluating project outcomes and learning points for future application in real-world settings. Preparing for real-world Lean implementation and stakeholder engagement through practical exercises. Applied activity: In teams, participants will simulate a Lean improvement project, applying all learned tools to a fictional scenario, from identifying waste to implementing solutions and measuring results. They will present their project outcomes to the class, demonstrating their understanding of Lean principles. Output: A project presentation summarising the Lean improvement process, outcomes, and lessons learned. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 446 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-446 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 591 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-591 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 656 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-656 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 736 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-736 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 978 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-978 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13885 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13885 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1091 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1091 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1188 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1188 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1333 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1333 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1478 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1478 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13886 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13886 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1623 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1623 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1720 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1720 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1833 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1833 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2010 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2010 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13887 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13887 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2123 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2123 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2220 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2220 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2316 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2316 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2510 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2510 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13888 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13888 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2655 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2655 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2752 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2752 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2865 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2865 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13889 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13889 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3042 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3042 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3139 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3139 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3252 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3252 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3397 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3397 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3542 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3542 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13890 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13890 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3687 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3687 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3752 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3752 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3832 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3832 ## Quality Auditing: Planning, Evidence and Reporting URL: https://smarthorizon.uk/course/quality-auditing-planning-evidence-and-reporting Brochure: https://smarthorizon.uk/course/quality-auditing-planning-evidence-and-reporting/brochure.pdf Course reference: quality-auditing-planning-evidence-and-reporting Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides professionals with essential skills in quality auditing, focusing on planning audits, gathering evidence, and reporting findings. Participants will learn to conduct effective audits, ensuring compliance and continuous improvement within their organisations, while enhancing their ability to identify and address quality issues. Why attend: Quality auditing is critical for organisations aiming to maintain high standards and compliance with regulations. Professionals often face challenges in planning audits effectively, collecting relevant evidence, and reporting findings in a way that drives improvement. This course addresses these challenges, equipping participants with practical skills to enhance their auditing processes. Participants will learn to develop audit plans that align with organisational goals, gather and analyse evidence systematically, and communicate findings clearly to stakeholders. By mastering these skills, they will be better positioned to identify non-conformities and recommend actionable improvements that strengthen their organisation's quality management systems. Hands-on exercises allow participants to simulate real-world auditing scenarios, practising essential tasks of planning, evidence collection, and reporting. They will explore various evidence-gathering techniques, evaluate compliance with industry standards, and learn to document findings effectively. This practical approach ensures that attendees can apply their learning directly to their roles, enhancing their capabilities in quality assurance and compliance. By the end of the course, participants will be equipped to conduct comprehensive audits, ensuring that their organisations not only meet regulatory requirements but also foster a culture of continuous improvement. Professional Problems This Course Is Designed to Solve: - Audits without a clear scope or risk-based plan. - Insufficient evidence to support reliable audit findings. - Reports that do not help process owners take corrective action. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to build participants' auditing capabilities. Each day includes scenario-based activities where participants will apply learned concepts to real-world situations, such as planning an audit or analysing evidence. Outputs will include audit plans, evidence matrices, and comprehensive audit reports, demonstrating participants' understanding and application of quality auditing principles. Participants will also engage in peer reviews and group discussions to enhance their learning experience, ensuring they can critically evaluate their work and that of others, fostering a collaborative learning environment. This approach reinforces theoretical knowledge while building practical skills essential for effective auditing. Target audience: This course is suitable for: Quality Managers responsible for overseeing audit processes and compliance. Internal Auditors tasked with evaluating organisational processes and controls. Compliance Officers ensuring adherence to regulatory standards and guidelines. Quality Assurance Professionals focused on continuous improvement initiatives. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Cape Town, Barcelona, Vienna Course objectives: - Plan an effective quality audit, detailing scope, objectives, and resources required. - Collect and analyse evidence using appropriate techniques to support audit findings. - Evaluate compliance with relevant standards and regulations during the audit process. - Develop clear and concise audit reports that communicate findings and recommendations. - Identify areas for improvement based on audit results and propose actionable solutions. - Conduct follow-up activities to ensure corrective actions are implemented and effective. Target competencies: - Developing comprehensive audit plans tailored to specific objectives. - Utilising evidence collection techniques to support audit conclusions. - Analysing compliance with industry standards and regulations. - Communicating audit findings effectively through structured reporting. - Identifying non-conformities and recommending corrective actions. - Facilitating follow-up audits to verify implementation of improvements. Course outline: - Day 1: Fundamentals of Quality Auditing. Introduction to quality auditing principles and standards, including ISO 9001. Understanding the audit process: phases, methodologies, and objectives. Roles and responsibilities of auditors and auditees in the audit process. Key concepts in quality management systems (QMS) and their relevance. Importance of audit planning and preparation for effective outcomes. Applied activity: Participants will work in groups to develop a comprehensive audit plan for a fictional organisation, identifying objectives, scope, resources needed, potential risks, and timelines for completion. Each group will present their plan, receiving feedback from peers and instructors to refine their approach. Output: A detailed audit plan outlining objectives, scope, resource allocation, and risk assessment. - Day 2: Evidence Collection Techniques. Types of evidence: documentation, interviews, observations, and records. Techniques for effective evidence gathering during audits, including sampling methods. Using checklists and templates for systematic data collection. Evaluating the reliability and validity of evidence collected during audits. Documenting evidence for audit trails and future reference. Applied activity: In pairs, participants will role-play as auditors and auditees, practising evidence collection techniques through structured interviews and direct observations in a simulated environment. They will gather relevant information and discuss the effectiveness of their methods in collecting evidence. Output: A compiled evidence matrix summarising collected evidence, its relevance, and supporting documentation. - Day 3: Evaluating Compliance and Identifying Non-Conformities. Understanding compliance requirements and relevant standards, such as ISO and industry regulations. Techniques for assessing compliance during audits, including gap analysis. Identifying and documenting non-conformities with clear definitions and examples. Root cause analysis methods for non-conformities and corrective actions. Prioritising issues based on risk assessment and impact on quality. Applied activity: Participants will analyse a case study of a fictional audit, identifying compliance issues and non-conformities based on provided evidence. They will discuss potential corrective actions and their implications for quality management, considering the broader impact on the organisation. Output: A report detailing identified non-conformities, their implications, and suggested corrective actions. - Day 4: Effective Audit Reporting. Structuring audit reports for clarity, impact, and stakeholder engagement. Best practices for writing audit findings and actionable recommendations. Communicating audit results to stakeholders, including management and teams. Utilising visual aids and data presentation techniques to enhance report clarity. Ensuring follow-up on audit recommendations and tracking improvements. Applied activity: Participants will draft an audit report based on the previous day's findings, focusing on clarity, actionable recommendations, and stakeholder communication strategies. They will present their reports to the group for feedback, refining their communication skills. Output: A completed audit report ready for presentation to stakeholders, including a summary of findings and recommendations. - Day 5: Integrated Audit Application. Conducting a full audit simulation from planning to reporting in a group setting. Collaborating in teams to address complex audit scenarios and challenges. Utilising feedback from previous days to refine audit processes and reports. Presenting audit findings to a mock board of stakeholders with a focus on clarity and impact. Developing a continuous improvement plan based on audit results and stakeholder feedback. Applied activity: Teams will conduct a simulated audit of a fictional organisation, planning, executing, and reporting their findings in a comprehensive manner. They will address any identified issues and propose improvements based on their analysis, ensuring a thorough understanding of the audit process. Output: A presentation of the audit findings, including a continuous improvement plan and a summary of stakeholder feedback. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 500 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-500 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 612 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-612 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 854 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-854 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 902 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-902 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 999 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-999 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13891 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13891 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1145 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1145 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1289 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1289 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1435 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1435 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1532 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1532 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13892 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13892 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1644 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1644 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1822 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1822 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1934 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1934 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2031 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2031 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13893 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13893 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2177 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2177 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2353 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2353 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2467 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2467 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2564 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2564 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2676 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2676 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13894 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13894 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2854 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2854 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2966 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2966 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3079 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3079 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13895 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13895 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3209 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3209 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3353 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3353 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3499 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3499 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3596 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3596 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13896 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13896 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3708 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3708 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3950 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3950 ## Performance Measurement: KPIs and Process Improvement URL: https://smarthorizon.uk/course/performance-measurement-kpis-and-process-improvement Brochure: https://smarthorizon.uk/course/performance-measurement-kpis-and-process-improvement/brochure.pdf Course reference: performance-measurement-kpis-and-process-improvement Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the development and application of Key Performance Indicators (KPIs) for effective performance measurement and process improvement. Participants will learn to design, implement, and analyse KPIs to drive organisational success and enhance operational efficiency. Why attend: Organisations often struggle to identify the right KPIs that align with their strategic goals, leading to ineffective performance measurement and wasted resources. This course addresses the critical need for professionals to understand how to select and implement KPIs that provide actionable insights. Participants will learn to assess current performance metrics, identify gaps, and ensure that performance is accurately tracked for continuous improvement. By mastering KPI development, attendees will be equipped to make data-driven decisions that enhance operational performance and align with business objectives, ultimately driving organisational success and fostering a culture of accountability. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to design KPIs tailored to specific processes. They will practise data analysis techniques to interpret KPI results and make informed decisions regarding process improvements. The course will also cover stakeholder engagement strategies to ensure buy-in for KPI initiatives, which is crucial for successful implementation. By the end of the programme, attendees will have developed the capability to create comprehensive KPI dashboards, monitor performance effectively, and lead process improvement initiatives that are grounded in solid data analysis. This hands-on approach ensures that participants leave with applicable skills and tools. Professional Problems This Course Is Designed to Solve: - KPIs that do not reflect business priorities. - Inconsistent measurement definitions and unreliable comparisons. - Performance reporting that does not lead to practical improvement. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and hands-on simulations to facilitate learning. Participants will work in groups to analyse fictional organisational data, design KPIs, and present their findings. Each session culminates in practical exercises that reinforce the application of concepts, resulting in tangible outputs such as KPI dashboards and process improvement plans. Participants will also engage in peer reviews to provide feedback on each other's work, fostering a collaborative learning environment. This approach ensures that participants not only understand theoretical concepts but also apply them in practical, real-world contexts, enhancing their overall learning experience and retention of knowledge. Target audience: This course is suitable for: Performance Analysts: Focused on measuring and improving organisational performance. Operations Managers: Responsible for overseeing process efficiency and effectiveness. Quality Assurance Professionals: Tasked with ensuring product and service quality through performance metrics. Business Analysts: Engaged in data analysis to inform strategic decision-making. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Barcelona, Cape Town, Rome Course objectives: - Design effective KPIs tailored to organisational goals and processes. - Analyse existing performance metrics to identify gaps and opportunities for improvement. - Construct KPI dashboards that facilitate real-time performance tracking and decision-making. - Evaluate the impact of KPIs on process efficiency and organisational outcomes through data analysis. - Prioritise process improvement initiatives based on KPI analysis results and organisational needs. - Justify the selection of specific KPIs to stakeholders for buy-in and support in implementation. - Implement monitoring strategies for ongoing KPI assessment and adjustment to ensure relevance. - Facilitate workshops for collaborative KPI development and process improvement initiatives. Target competencies: - Ability to design and implement KPIs aligned with strategic objectives. - Skill in data analysis for performance measurement and improvement. - Competence in creating visual KPI dashboards for stakeholder communication. - Expertise in prioritising process improvements based on performance data. - Proficiency in justifying KPI selection to diverse stakeholders. - Capability to facilitate workshops for KPI development and process improvement. Course outline: - Day 1: Understanding KPIs and Their Importance. Define Key Performance Indicators (KPIs) and their role in performance measurement. Explore the relationship between KPIs and organisational strategy, including alignment with goals. Identify characteristics of effective KPIs, such as specificity and measurability. Discuss common pitfalls in KPI selection and implementation, including misalignment with objectives. Review case studies of successful KPI applications in various industries. Applied activity: Participants will analyse a fictional organisation's strategic objectives and propose three KPIs that align with these goals. They will consider industry standards and best practices while justifying their selections based on potential impact, ensuring they are relevant and actionable. Output: A report detailing proposed KPIs with justifications and expected outcomes. - Day 2: Data Collection and Analysis for KPIs. Identify data sources for KPI measurement, including internal and external data. Learn methods for collecting and validating performance data to ensure accuracy. Explore quantitative and qualitative analysis techniques for KPI evaluation. Understand the importance of data integrity in KPI reporting and decision-making. Discuss tools for data analysis and visualisation, including software options. Applied activity: Using provided fictional data sets, participants will perform a data analysis to calculate initial KPI values and identify trends. They will present their findings to the group, focusing on implications for performance improvement and necessary adjustments to current processes. Output: A data analysis report summarising findings, insights, and recommendations. - Day 3: Designing Effective KPI Dashboards. Understand the principles of effective dashboard design, including user experience considerations. Learn to select appropriate visualisation techniques for KPIs to enhance clarity. Explore software tools for creating KPI dashboards, including Excel and BI tools. Discuss best practices for dashboard maintenance and updates to ensure relevance. Review examples of effective KPI dashboards across industries to inspire design. Applied activity: Participants will create a prototype KPI dashboard using fictional data, focusing on clarity and usability for stakeholders. They will present their dashboards to the class for feedback and improvement suggestions, ensuring they meet user needs and expectations. Output: A visual prototype of a KPI dashboard with accompanying design rationale. - Day 4: Implementing KPIs and Monitoring Performance. Develop a KPI implementation plan for a fictional organisation, detailing steps and responsibilities. Learn techniques for monitoring and reporting KPI performance to stakeholders. Discuss the role of feedback loops in KPI management and continuous improvement. Explore how to engage stakeholders in the KPI process for successful adoption. Identify strategies for overcoming resistance to KPI implementation and ensuring compliance. Applied activity: Participants will draft an implementation plan for their designed KPIs, including monitoring strategies, stakeholder engagement tactics, and timelines for assessment. They will share their plans with peers for critique, focusing on feasibility and impact. Output: A comprehensive KPI implementation plan, including monitoring and engagement strategies. - Day 5: Integrating KPIs into Process Improvement Initiatives. Understand the link between KPIs and process improvement methodologies, such as Lean and Six Sigma. Explore tools and techniques for assessing the impact of KPIs on process outcomes. Learn to identify and prioritise process improvement initiatives based on KPI analysis results. Discuss continuous improvement cycles and their relation to KPI performance metrics. Evaluate case studies where KPIs drove significant process improvements and organisational success. Applied activity: In groups, participants will develop a process improvement initiative based on KPI analysis, presenting their strategy and expected outcomes to the class. They will outline how KPIs will be used to measure success and track improvements over time. Output: A detailed process improvement proposal that integrates KPI findings and outlines expected benefits. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 436 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-436 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 549 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-549 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 726 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-726 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 823 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-823 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 936 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-936 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13897 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13897 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1081 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1081 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1226 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1226 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1371 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1371 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1468 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1468 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13898 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13898 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1581 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1581 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1758 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1758 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1871 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1871 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1968 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1968 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13899 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13899 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2113 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2113 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2258 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2258 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2386 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2386 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2500 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2500 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13900 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13900 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2613 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2613 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2790 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2790 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2903 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2903 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13901 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13901 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3000 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3000 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3096 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3096 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3290 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3290 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3435 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3435 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3532 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3532 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13902 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13902 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3645 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3645 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3822 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3822 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3919 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3919 ## Leadership and People Management for New Managers URL: https://smarthorizon.uk/course/leadership-and-people-management-for-new-managers Brochure: https://smarthorizon.uk/course/leadership-and-people-management-for-new-managers/brochure.pdf Course reference: leadership-and-people-management-for-new-managers Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips new managers with essential leadership and people management skills. Participants will learn to navigate team dynamics, motivate employees, and drive performance, ensuring they can effectively lead diverse teams and foster a positive workplace culture. Why attend: New managers often face significant challenges in establishing authority while simultaneously building rapport with their teams. This course addresses critical workplace issues such as conflict resolution, employee engagement, and performance management, which are vital for maintaining productivity and morale. Understanding these dynamics is essential for new leaders to succeed in their roles, as they must make informed decisions that positively impact team performance and cohesion. By mastering these skills, participants will be better equipped to handle the complexities of managing diverse teams and fostering a culture of collaboration and trust, ultimately leading to improved organisational outcomes. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to develop their decision-making and communication skills. They will practise techniques for motivating teams, managing performance, and providing constructive feedback. By applying these concepts in a supportive environment, new managers will gain the confidence needed to lead effectively and create a supportive work environment. This course will empower them to implement strategies that not only enhance team performance but also contribute to their professional growth and the overall success of their organisations. The focus on real-life applications ensures that participants can immediately apply their learning to their current roles. Professional Problems This Course Is Designed to Solve: - Difficulty moving from individual contributor to team manager. - Unclear expectations, delegation and team accountability. - Avoidance of feedback and challenging performance conversations. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of interactive workshops, role-playing exercises, and case studies to enhance learning. Participants will engage in group discussions to explore leadership styles and their impact on team dynamics. Each session includes practical activities where participants will develop action plans and performance metrics, providing tangible outputs that can be applied in their workplaces. Furthermore, real-time feedback from peers and facilitators will help refine their skills, ensuring that participants leave with actionable insights and strategies tailored to their specific management contexts. This hands-on approach fosters collaboration and encourages participants to share experiences and best practices, enhancing the overall learning experience. Target audience: This course is suitable for: New managers seeking to enhance their leadership skills. Team leaders transitioning into management roles. Supervisors aiming to improve their people management capabilities. Professionals aspiring to take on managerial responsibilities. Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Cape Town, Vienna Course objectives: - Analyse team dynamics to identify strengths and weaknesses in group performance. - Design effective communication strategies to enhance team engagement and collaboration. - Assess individual team member needs to tailor motivational approaches for diverse personalities. - Construct performance management frameworks that align with organisational goals. - Prioritise conflict resolution techniques to address team disputes effectively. - Justify leadership styles that promote a positive workplace culture and employee satisfaction. Target competencies: - Effective team communication and engagement strategies. - Conflict resolution and negotiation skills. - Performance management and feedback techniques. - Understanding of diverse leadership styles. - Ability to motivate and inspire team members. - Development of action plans for team improvement. Course outline: - Day 1: Understanding Leadership Fundamentals. Defining leadership and its importance in management roles. Exploring different leadership styles and their impact on team dynamics. Identifying personal leadership strengths and areas for development. Understanding the role of a manager in fostering team dynamics. Recognising the importance of emotional intelligence in effective leadership. Applied activity: Participants will assess their leadership style through a self-reflection exercise and discuss its implications with peers, focusing on how it affects team dynamics and performance. They will identify specific areas for improvement and strategies to enhance their leadership effectiveness. Output: Personal leadership style assessment report with improvement strategies. - Day 2: Building Effective Teams. Identifying team roles and responsibilities to enhance clarity and accountability. Understanding group dynamics and the stages of team development. Strategies for fostering collaboration and trust within teams. Techniques for enhancing communication and feedback among team members. Methods for setting clear team goals and expectations to drive performance. Applied activity: In small groups, participants will create a team charter that outlines roles, goals, and communication norms for a fictional project. They will discuss how to ensure alignment and accountability among team members to achieve project success. Output: Team charter document detailing roles, goals, and communication norms. - Day 3: Motivating and Engaging Employees. Understanding intrinsic and extrinsic motivation factors that drive employee performance. Techniques for recognising and rewarding employee contributions effectively to boost morale. Creating a positive work environment that fosters employee engagement and retention. Developing tailored motivational strategies for diverse teams based on individual needs. Utilising feedback mechanisms to enhance employee performance and satisfaction. Applied activity: Participants will develop a motivational plan for a fictional team, incorporating various recognition and reward strategies tailored to individual team member needs. They will present their plans and receive feedback from peers to refine their approaches. Output: Motivational plan presentation summarising strategies for team engagement. - Day 4: Performance Management Essentials. Setting clear performance expectations and objectives for teams to enhance accountability. Conducting effective performance reviews and feedback sessions that drive improvement. Identifying performance issues and implementing improvement plans to support team members. Utilising performance metrics to assess team success and progress effectively. Aligning individual performance with overarching organisational goals to ensure coherence. Applied activity: Participants will role-play a performance review scenario, practising feedback delivery and goal-setting techniques to enhance employee development and accountability. They will focus on how to handle difficult conversations and provide constructive feedback. Output: Performance review role-play feedback summary highlighting key takeaways. - Day 5: Integrating Leadership and Management Practices. Combining leadership skills with essential management responsibilities for effective team oversight. Developing an action plan for ongoing leadership development and personal growth. Strategies for leading change initiatives within teams effectively and sensitively. Assessing the impact of leadership on overall team performance and morale. Creating a personal leadership development roadmap for future success and continuous improvement. Applied activity: Participants will create a comprehensive leadership development action plan that integrates all learned concepts and strategies. They will focus on practical applications for their teams and outline steps for ongoing development and assessment. Output: Leadership development action plan detailing strategies and timelines for implementation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 531 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-531 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13903 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13903 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 692 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-692 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 756 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-756 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 885 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-885 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1031 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1031 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1176 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1176 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1272 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1272 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13904 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13904 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1385 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1385 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1563 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1563 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1676 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1676 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1772 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1772 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13905 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13905 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1917 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1917 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2063 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2063 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2208 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2208 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2336 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2336 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13906 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13906 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2417 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2417 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2595 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2595 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2708 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2708 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2804 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2804 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13907 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13907 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2949 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2949 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3127 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3127 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3240 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3240 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3336 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3336 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13908 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13908 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3449 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3449 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3627 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3627 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3788 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3788 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3852 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3852 ## Strategic Planning and Strategy Execution URL: https://smarthorizon.uk/course/strategic-planning-and-strategy-execution Brochure: https://smarthorizon.uk/course/strategic-planning-and-strategy-execution/brochure.pdf Course reference: strategic-planning-and-strategy-execution Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Strategic Planning and Strategy Execution equips professionals with the frameworks and tools necessary to develop and implement effective strategies. Participants will learn to align organisational goals with actionable plans, ensuring successful execution and measurable outcomes. Why attend: Strategic planning is essential for organisations to navigate complex environments and achieve long-term objectives. Professionals often face challenges in aligning resources, managing stakeholder expectations, and adapting to market changes. This course addresses these issues by providing practical methodologies for effective strategy formulation and execution. Participants will engage in activities that simulate real-world scenarios, enabling them to practice critical decision-making and strategic analysis. The course will also cover how to effectively communicate strategies to diverse stakeholders, ensuring buy-in and collaboration across departments, which is vital for successful implementation. By understanding the nuances of strategic planning, professionals can enhance their organisation's adaptability and resilience. The ability to execute strategy effectively is often what differentiates successful organisations from their competitors. Participants will learn to develop comprehensive strategic plans that include measurable objectives, resource allocation, and performance indicators. This course will empower participants to assess the effectiveness of their strategies, adapt to changing market conditions, and make informed decisions based on performance data. By the end of the course, participants will be equipped with the skills to create actionable plans that drive organisational success and foster a culture of continuous improvement. They will also learn to navigate the complexities of stakeholder management, ensuring that all voices are heard and considered in the strategic process. Professional Problems This Course Is Designed to Solve: - Strategic priorities that are not translated into operational plans. - Competing initiatives and unclear resource allocation. - Weak follow-up on strategic actions and performance measures. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group discussions, and practical workshops to enhance learning. Participants will work through real-life scenarios that require strategic analysis and decision-making. Each session includes collaborative exercises where participants develop strategic plans and execution frameworks, producing tangible outputs such as strategic roadmaps and performance dashboards. Additionally, participants will engage in role-playing exercises to simulate stakeholder interactions, allowing them to practice communication and negotiation skills critical for successful strategy execution. This hands-on approach ensures that participants not only learn theoretical concepts but also apply them in a practical context, reinforcing their understanding and capability. Participants will leave with concrete tools and frameworks to implement in their organisations. Target audience: This course is suitable for: Strategic planners responsible for developing organisational strategies. Project managers tasked with executing strategic initiatives. Business analysts focused on market analysis and strategic recommendations. Senior managers overseeing departmental alignment with organisational strategy. Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Cape Town, Vienna Course objectives: - Analyse organisational strengths and weaknesses to inform strategic planning. - Design a strategic plan that aligns with organisational goals and market opportunities. - Evaluate external market conditions using PESTLE analysis to inform strategy. - Prioritise strategic initiatives based on resource availability and impact. - Construct a strategy execution framework that includes key performance indicators (KPIs). - Assess the effectiveness of strategy execution through performance measurement and feedback loops. Target competencies: - Developing comprehensive strategic plans that align with organisational vision. - Conducting thorough market analyses to identify opportunities and threats. - Implementing effective performance measurement systems for strategy execution. - Facilitating cross-departmental collaboration to ensure strategic alignment. - Adapting strategies based on performance data and market feedback. - Communicating strategic objectives clearly to stakeholders. Course outline: - Day 1: Foundations of Strategic Planning. Understanding the strategic planning process and its importance for organisational success. Identifying and articulating organisational vision, mission, and values effectively. Conducting a comprehensive SWOT analysis to assess internal capabilities and challenges. Exploring the critical role of leadership in guiding strategic planning efforts. Establishing a strategic planning timeline with clear milestones and deliverables. Applied activity: In small groups, participants will conduct a SWOT analysis for a fictional company, identifying key strengths, weaknesses, opportunities, and threats. They will then present their findings to the class for discussion, focusing on strategic implications and potential initiatives. Output: SWOT analysis report with strategic implications and recommendations for action. - Day 2: Market Analysis and Strategic Positioning. Conducting PESTLE analysis to evaluate external factors affecting strategy. Identifying competitive advantages through Porter’s Five Forces framework. Mapping customer segments and defining value propositions for target markets. Understanding current market trends and their potential impact on strategy. Aligning strategic objectives with identified market realities and opportunities. Applied activity: Participants will analyse a case study of a company facing market challenges, using PESTLE and Porter’s Five Forces to identify strategic positioning opportunities. They will discuss how these insights can inform strategic decisions and shape future initiatives. Output: Strategic positioning report with actionable recommendations for future strategy. - Day 3: Strategic Plan Development. Setting SMART objectives for strategic initiatives to ensure clarity and focus. Designing detailed action plans that align with strategic goals and available resources. Allocating resources effectively to support strategy execution and maximise impact. Engaging relevant stakeholders in the strategic planning process for buy-in. Creating a compelling strategic plan presentation for stakeholder approval. Applied activity: Working in teams, participants will develop a strategic plan for a fictional organisation, incorporating SMART objectives and resource allocation strategies. They will present their plan to the group for feedback and refinement, focusing on stakeholder engagement. Output: Comprehensive strategic plan presentation with stakeholder engagement strategies included. - Day 4: Executing the Strategy. Establishing a robust strategy execution framework and governance structure. Defining key performance indicators (KPIs) for monitoring strategy success. Implementing change management practices to support strategy execution. Communicating strategy and progress effectively to all stakeholders involved. Utilising project management tools to facilitate strategy execution and tracking. Applied activity: Participants will create a strategy execution framework for their strategic plan, including KPIs and communication strategies. They will role-play stakeholder presentations to practice effective communication and address potential concerns, ensuring clarity and alignment. Output: Strategy execution framework document with defined KPIs and communication plans. - Day 5: Evaluating and Adapting Strategy. Monitoring strategy execution through performance metrics and regular reviews. Conducting strategy reviews to assess effectiveness and necessary adjustments. Utilising feedback loops for continuous improvement of strategic initiatives. Assessing the impact of external changes on existing strategies. Documenting lessons learned to inform future strategic planning efforts. Applied activity: In teams, participants will evaluate the execution of their strategic plan based on hypothetical performance data. They will discuss necessary adjustments and improvements, focusing on adaptive strategies and how to implement changes effectively. Output: Evaluation report with proposed strategy adjustments and documented lessons learned. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 468 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-468 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13909 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13909 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 581 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-581 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 629 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-629 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 774 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-774 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 968 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-968 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1113 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1113 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1210 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1210 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13910 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13910 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1323 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1323 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1500 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1500 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1613 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1613 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1710 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1710 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13911 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13911 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1855 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1855 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2000 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2000 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2145 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2145 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13912 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13912 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2242 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2242 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2290 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2290 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2532 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2532 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2645 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2645 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2742 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2742 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13913 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13913 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2887 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2887 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3032 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3032 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3161 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3161 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3274 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3274 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13914 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13914 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3387 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3387 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3564 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3564 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3677 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3677 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3725 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3725 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3870 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3870 ## Change Management: Planning and Leading Organisational Change URL: https://smarthorizon.uk/course/change-management-planning-and-leading-organisational-change Brochure: https://smarthorizon.uk/course/change-management-planning-and-leading-organisational-change/brochure.pdf Course reference: change-management-planning-and-leading-organisational-change Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to effectively plan and lead organisational change initiatives. Participants will explore change management theories, frameworks, and practical tools to navigate transitions, engage stakeholders, and sustain change efforts within their organisations. Why attend: Organisations frequently face the challenge of implementing change, whether due to market demands, technological advancements, or internal restructuring. These changes can lead to resistance, confusion, and decreased morale if not managed effectively. Professionals must understand how to identify the need for change, assess its impact, and communicate effectively to ensure a smooth transition. This course addresses these challenges by providing participants with the necessary skills to analyse organisational readiness, create actionable plans, and engage stakeholders throughout the change process, ultimately fostering a culture that embraces change rather than resists it. By mastering these skills, participants will be better equipped to lead their teams through complex transformations and achieve desired outcomes. Participants will develop practical capabilities to lead change initiatives, including stakeholder analysis, communication strategies, and change impact assessments. By engaging in real-world scenarios, they will practice designing change plans, facilitating workshops, and addressing resistance. This hands-on approach ensures that participants can apply what they learn directly to their organisations, enhancing their ability to lead successful change efforts. The course prepares professionals to make informed decisions, manage complex dynamics, and sustain momentum in change initiatives, equipping them with the tools to navigate the intricacies of organisational change effectively. Participants will leave with actionable insights that can be immediately applied to their organisational contexts. Professional Problems This Course Is Designed to Solve: - Change plans that overlook people and stakeholder concerns. - Inconsistent communication and resistance to new ways of working. - Difficulty embedding and evaluating organisational change. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to foster a deep understanding of change management principles. Participants will engage in role-playing exercises to simulate stakeholder interactions and practice communication strategies. Each day culminates in a practical application where participants produce change management plans, stakeholder engagement strategies, and resistance management frameworks. These tangible outputs provide participants with the tools necessary to implement change initiatives effectively in their workplaces, ensuring they leave with actionable insights and strategies that can be immediately applied to their organisational contexts. This approach promotes collaborative learning and reinforces the application of theoretical concepts in practical scenarios. Target audience: This course is suitable for: Change Managers responsible for leading transformation initiatives and ensuring successful outcomes. HR Professionals involved in organisational development and change management processes. Project Managers overseeing change-related projects and team dynamics. Team Leaders tasked with implementing new processes or systems and managing team transitions. Destinations: Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Vienna, Amsterdam, Singapore, London, Rome, Cape Town Course objectives: - Analyse organisational readiness for change using diagnostic tools and frameworks. - Design a comprehensive change management plan addressing key stakeholders and objectives. - Assess the impact of change on organisational culture and employee engagement metrics. - Justify communication strategies tailored to diverse stakeholder groups and their needs. - Construct a resistance management framework to address potential challenges and concerns. - Evaluate the effectiveness of change initiatives through feedback mechanisms and performance indicators. Target competencies: - Conducting change impact assessments to inform strategy and decision-making. - Engaging stakeholders through effective communication techniques and feedback loops. - Facilitating workshops to gather input, build consensus, and foster collaboration. - Developing strategies to manage resistance to change and enhance buy-in. - Evaluating the success of change initiatives through metrics and continuous improvement. - Creating actionable plans for sustaining change efforts and embedding new practices. Course outline: - Day 1: Understanding Change Management Frameworks. Define change management and its critical importance in organisational success. Explore key change management theories, models, and their practical applications. Identify the stages of the change process and the roles of various stakeholders. Discuss the role of leadership in driving and supporting change initiatives. Examine case studies of successful and failed change initiatives to derive lessons. Applied activity: Participants will analyse a fictional case study of an organisational change initiative, identifying key factors that contributed to its success or failure. They will work in groups to discuss their findings and propose alternative strategies for improvement, focusing on leadership roles and stakeholder engagement. Output: A group presentation summarising the analysis and proposed strategies for effective change management. - Day 2: Stakeholder Analysis and Engagement. Identify and map stakeholders impacted by change initiatives and their influence. Assess stakeholder attitudes, readiness for change, and potential resistance. Develop strategies for effective stakeholder engagement and communication. Create communication plans tailored to different stakeholder groups and their concerns. Explore tools for gathering stakeholder feedback and measuring engagement effectiveness. Applied activity: Participants will conduct a stakeholder analysis for a fictional change initiative, identifying key stakeholders, their potential reactions, and strategies for engagement. They will develop a communication plan to effectively engage these stakeholders throughout the change process, ensuring alignment with organisational goals. Output: A stakeholder engagement plan that includes tailored communication strategies and feedback mechanisms. - Day 3: Designing and Implementing Change Plans. Outline the components of a comprehensive change management plan and its objectives. Develop objectives and key performance indicators for measuring change success. Create an implementation timeline, resource allocation plan, and risk management strategies. Discuss methods for training and supporting employees during change initiatives. Explore techniques for monitoring, evaluating, and adjusting change plans as needed. Applied activity: Working in teams, participants will design a change management plan for a fictional organisational change, detailing objectives, timelines, resources needed for implementation, and strategies for overcoming potential obstacles. They will present their plans to the group for feedback. Output: A comprehensive change management plan document that outlines the approach and expected outcomes. - Day 4: Managing Resistance to Change. Identify common sources of resistance to change and their underlying causes. Explore psychological aspects of change and typical employee reactions. Develop strategies to address and mitigate resistance effectively during transitions. Role-play scenarios to practice resistance management techniques and communication strategies. Evaluate the effectiveness of resistance management strategies and adapt as necessary. Applied activity: Participants will role-play a scenario where they must address resistance from employees during a change initiative. They will practice communication techniques and strategies to alleviate concerns and gain buy-in from stakeholders, focusing on empathy and active listening. Output: A resistance management framework outlining strategies, techniques, and anticipated challenges. - Day 5: Evaluating Change and Sustaining Momentum. Establish metrics for evaluating the success of change initiatives and their impact. Discuss methods for collecting feedback post-implementation to inform future changes. Explore strategies for sustaining change over time and embedding new practices. Identify lessons learned and best practices for future change initiatives. Create a culture of continuous improvement in change management practices. Applied activity: Participants will develop an evaluation plan for a fictional change initiative, including metrics for success, strategies for collecting feedback, and recommendations for sustaining change. They will present their plans to the group for discussion and refinement, ensuring practical applicability. Output: An evaluation and sustainability plan for the change initiative that outlines success metrics and feedback strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13915 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13915 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 476 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-476 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 637 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-637 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 798 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-798 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 911 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-911 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1008 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1008 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13916 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13916 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1121 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1121 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1298 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1298 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1411 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1411 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1508 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1508 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13917 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13917 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1653 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1653 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1798 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1798 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1943 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1943 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2040 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2040 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13918 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13918 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2153 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2153 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2394 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2394 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2443 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2443 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2540 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2540 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2685 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2685 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13919 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13919 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2830 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2830 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2975 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2975 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3104 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3104 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3185 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3185 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13920 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13920 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3362 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3362 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3475 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3475 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3572 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3572 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3733 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3733 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3894 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3894 ## Leadership Agility: Adaptive Decisions and Team Performance URL: https://smarthorizon.uk/course/leadership-agility-adaptive-decisions-and-team-performance Brochure: https://smarthorizon.uk/course/leadership-agility-adaptive-decisions-and-team-performance/brochure.pdf Course reference: leadership-agility-adaptive-decisions-and-team-performance Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on developing leadership agility through adaptive decision-making and enhancing team performance. Participants will learn practical strategies to navigate complex challenges, foster collaboration, and implement effective change management within their teams, ensuring they can lead with confidence in dynamic environments. Why attend: Leaders often encounter rapidly changing environments that necessitate quick, informed decisions. This course addresses the challenges of maintaining team performance under pressure, ensuring leaders can adapt their strategies to meet evolving demands. Participants will explore real-world scenarios that highlight the importance of agility in leadership, including managing diverse teams and responding to unexpected disruptions. By engaging in practical exercises, they will develop the skills needed to assess team dynamics, implement agile methodologies, and foster a culture of collaboration, ultimately enhancing their effectiveness in guiding teams through complex challenges. The ability to make adaptive decisions is crucial for effective team management. This course equips leaders with the skills to assess team dynamics, implement agile methodologies, and foster a culture of collaboration. Participants will engage in hands-on exercises that simulate decision-making processes, enhancing their capability to lead teams effectively. They will practice developing change management strategies, facilitating team discussions, and utilising feedback mechanisms to inform their leadership approach. By the end of the course, participants will be better prepared to navigate the complexities of team leadership, ensuring sustained performance and engagement in their organisations. Professional Problems This Course Is Designed to Solve: - Rigid decisions in uncertain or rapidly changing situations. - Teams losing direction when priorities shift. - Difficulty balancing adaptability with performance accountability. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to build leadership agility. Participants will engage in simulations that mimic real-world challenges, allowing them to practice adaptive decision-making and team dynamics. Specific exercises include scenario-based discussions and collaborative problem-solving tasks. Outputs include action plans, decision matrices, and performance assessments that demonstrate their learning and application of course concepts. Additionally, participants will receive peer feedback on their approaches, fostering a collaborative learning environment that enhances their understanding of agile leadership principles and practices. This hands-on approach ensures that participants can directly apply what they learn to their own leadership contexts. Target audience: This course is suitable for: Team Leaders: Responsible for guiding teams through change and ensuring performance. Project Managers: Need to adapt strategies based on project demands and team input. HR Professionals: Focus on developing leadership capabilities within the organisation. Middle Managers: Bridge the gap between executive strategy and team execution. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Rome, Barcelona, Vienna Course objectives: - Analyse team performance metrics to identify areas for improvement and develop actionable insights. - Justify adaptive leadership strategies in response to specific organisational challenges and team needs. - Design a decision-making framework that enhances team agility and responsiveness to change. - Prioritise actions based on team feedback and performance data to drive continuous improvement. - Construct a change management plan that supports team resilience during transitions and challenges. - Assess team dynamics to facilitate effective collaboration and communication among members. - Evaluate the impact of leadership styles on team performance and engagement levels. Target competencies: - Implement adaptive decision-making processes in team settings. - Facilitate effective team communication and collaboration. - Evaluate team performance and identify improvement areas. - Develop change management strategies that enhance team resilience. - Foster a culture of agility and responsiveness within teams. - Utilise feedback mechanisms to inform leadership decisions. Course outline: - Day 1: Understanding Leadership Agility. Define leadership agility and its importance in modern organisations. Explore the characteristics of agile leaders and their impact on teams. Identify common challenges faced by leaders in dynamic environments. Discuss the role of emotional intelligence in adaptive leadership. Examine case studies of agile leadership in practice. Applied activity: Participants will analyse a case study of a leader who successfully navigated a crisis. They will identify the agile strategies employed and discuss their effectiveness in enhancing team performance and engagement. This will involve group discussions and presentations to share insights and learning. Output: A written analysis highlighting key agile strategies and their impact on team outcomes. - Day 2: Adaptive Decision-Making Frameworks. Introduce decision-making frameworks that enhance agility in leadership. Discuss the role of data in informed decision-making processes. Explore techniques for rapid assessment of team needs and challenges. Practice scenario analysis to identify adaptive responses to team issues. Evaluate the effectiveness of different decision-making approaches in various contexts. Applied activity: In small groups, participants will simulate a decision-making scenario involving a team conflict. They will apply a chosen framework to reach a resolution and present their rationale, considering team dynamics and stakeholder perspectives. This will encourage collaborative problem-solving and critical thinking. Output: A decision-making report outlining the chosen framework and the resolution process. - Day 3: Enhancing Team Performance. Identify key performance indicators for measuring team success and effectiveness. Discuss methods for fostering collaboration and trust within teams to improve outcomes. Explore techniques for motivating teams during periods of change and uncertainty. Assess the impact of leadership style on team dynamics and performance. Develop strategies for continuous team improvement based on feedback and performance metrics. Applied activity: Participants will assess their own team's performance metrics and identify areas for improvement. They will create a plan to enhance team collaboration and performance, incorporating feedback mechanisms and accountability measures. This will involve practical application of learned concepts. Output: A team performance enhancement plan with specific actions and metrics for tracking progress. - Day 4: Implementing Change Management. Discuss the principles of effective change management and their relevance to team performance. Explore the role of communication in managing change and addressing resistance. Identify factors that contribute to resistance and strategies to overcome them effectively. Practice developing a change management plan tailored to specific team scenarios. Evaluate the impact of change initiatives on team performance and engagement. Applied activity: Working in pairs, participants will develop a change management plan for a fictional organisational change scenario, addressing potential resistance and communication strategies to ensure buy-in from team members. This collaborative exercise will enhance understanding of change dynamics. Output: A comprehensive change management plan tailored to the scenario, including communication strategies and success metrics. - Day 5: Integrating Agility into Leadership Practice. Review key concepts of leadership agility learned throughout the course and their applications. Discuss the importance of feedback in agile leadership and decision-making processes. Explore strategies for sustaining agility in leadership practices over time. Develop personal action plans for applying agility in their roles and teams. Share insights and lessons learned with peers to foster collaborative growth. Applied activity: Participants will create a personal action plan detailing how they will implement agile leadership practices in their teams, incorporating feedback mechanisms and performance assessments to ensure ongoing improvement and adaptability. This will involve peer discussions to refine their plans. Output: A personal action plan outlining specific steps and goals for enhancing leadership agility within their teams. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 414 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-414 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 559 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-559 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 672 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-672 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 833 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-833 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13921 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13921 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 946 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-946 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1059 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1059 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1236 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1236 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1349 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1349 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1446 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1446 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13922 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13922 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1591 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1591 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1736 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1736 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1881 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1881 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13923 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13923 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1978 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1978 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2091 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2091 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2268 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2268 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2364 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2364 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13924 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13924 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2478 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2478 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2623 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2623 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2768 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2768 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2913 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2913 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13925 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13925 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3010 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3010 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3058 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3058 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3300 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3300 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3413 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3413 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13926 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13926 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3510 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3510 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3655 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3655 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3768 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3768 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3929 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3929 ## Coaching, Delegation and Performance Conversations URL: https://smarthorizon.uk/course/coaching-delegation-and-performance-conversations Brochure: https://smarthorizon.uk/course/coaching-delegation-and-performance-conversations/brochure.pdf Course reference: coaching-delegation-and-performance-conversations Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with essential skills in coaching, effective delegation, and conducting performance conversations. Participants will learn to enhance team performance through structured dialogue and feedback, fostering a culture of accountability and growth within their organisations. Why attend: Coaching and delegation are critical competencies for leaders aiming to optimise team performance and drive organisational success. Many professionals struggle with effectively delegating tasks, leading to burnout, inefficiencies, and disengagement among team members. This course addresses these challenges by providing practical strategies for empowering team members and enhancing their capabilities through targeted coaching. Participants will learn to identify coaching opportunities, set clear expectations, and create an environment where team members feel supported and valued. This ultimately improves morale, productivity, and retention, which are vital for maintaining a competitive edge in the market, ensuring that teams are equipped to meet evolving demands. Performance conversations are often uncomfortable and poorly executed, resulting in miscommunication, frustration, and disengagement. This course prepares participants to navigate these discussions confidently, ensuring clarity and alignment on performance expectations. By mastering these skills, professionals can drive engagement, accountability, and improved organisational outcomes. Participants will practice delivering constructive feedback, setting SMART goals, and following up on performance discussions. This hands-on approach equips them with the tools necessary to foster a culture of continuous improvement and development within their teams, ensuring that both individual and collective performance is maximised while addressing performance issues effectively. Professional Problems This Course Is Designed to Solve: - Managers retaining tasks that could be delegated. - Feedback that is unclear, delayed or difficult to act on. - Performance conversations that do not produce agreed next steps. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, role-playing exercises, and real-world case studies to build practical skills in coaching, delegation, and performance conversations. Participants will engage in simulations that mimic workplace scenarios, allowing them to practice techniques in a supportive environment. Each day will culminate in an applied activity where participants produce tangible work products, such as action plans, delegation frameworks, and performance conversation templates. This hands-on approach ensures that participants can apply their learning directly to their roles, enhancing their effectiveness as leaders and team members. Feedback from peers and facilitators will further reinforce learning outcomes and skill development. Target audience: This course is suitable for: Team Leaders: Responsible for managing team dynamics and performance. Project Managers: Need to delegate tasks effectively to meet project deadlines. HR Professionals: Focused on employee development and performance management. Supervisors: Oversee daily operations and require strong coaching skills. Department Heads: Aim to enhance team performance through effective leadership. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Rome, Cape Town, Barcelona Course objectives: - Analyse coaching techniques to enhance team member performance and engagement. - Design effective delegation strategies to optimise workload distribution and team efficiency. - Conduct performance conversations that improve employee engagement and accountability. - Assess individual team member strengths to tailor coaching approaches and support development. - Justify the importance of feedback in performance management processes to drive improvement. - Construct a performance conversation framework that aligns with organisational goals and expectations. - Evaluate the impact of coaching and delegation on overall team performance and morale. Target competencies: - Facilitate constructive feedback sessions that drive performance improvement. - Implement effective delegation practices that empower team members. - Develop tailored coaching plans for individual team members based on their needs. - Conduct performance evaluations with confidence and clarity. - Foster a culture of accountability and continuous improvement within teams. - Utilise performance metrics to inform coaching strategies and decisions. Course outline: - Day 1: Foundations of Coaching and Delegation. Define coaching and its role in team development and performance enhancement. Identify barriers to effective delegation and strategies to overcome them. Explore the benefits of coaching for individual and team performance. Discuss the delegation process, including task identification and follow-up. Examine the relationship between coaching and delegation in leadership. Applied activity: In small groups, participants will analyse a case study where delegation failed. They will identify missed coaching opportunities and propose a revised delegation strategy that includes clear expectations, follow-up actions, and methods for monitoring progress. Output: A revised delegation plan highlighting coaching opportunities and expected outcomes. - Day 2: Effective Coaching Techniques. Explore various coaching styles and their applications in different contexts. Practice active listening and questioning techniques to enhance coaching effectiveness. Develop personalised coaching plans for team members based on their strengths and development areas. Utilise feedback models to enhance the impact of coaching sessions. Assess the impact of coaching on team dynamics and individual performance. Applied activity: Participants will role-play coaching scenarios, focusing on active listening and feedback techniques. Each participant will take turns as coach and coachee, receiving peer feedback on their approach and effectiveness in handling the coaching process and addressing concerns. Output: A recorded coaching session with peer feedback and a reflection on the coaching process. - Day 3: Mastering Delegation Skills. Identify tasks suitable for delegation and those that require personal involvement for effective leadership. Learn the art of setting clear expectations and outcomes for delegated tasks. Explore tools for tracking delegated tasks and measuring progress effectively. Discuss common delegation pitfalls and strategies to avoid them in practice. Evaluate the impact of effective delegation on team performance and morale. Applied activity: Participants will create a delegation matrix for their current projects, identifying specific tasks to delegate, the appropriate team members, and the expected outcomes. They will discuss their choices with peers to gain insights and refine their delegation strategies. Output: A completed delegation matrix with rationale for each task and expected outcomes. - Day 4: Conducting Performance Conversations. Understand the structure of effective performance conversations and their importance in employee development. Practice delivering constructive feedback and addressing performance issues with confidence. Explore techniques for setting SMART goals during performance conversations. Discuss the importance of follow-up and accountability after performance discussions. Evaluate the role of emotional intelligence in conducting performance conversations. Applied activity: Participants will simulate a performance conversation, focusing on delivering feedback and setting goals with a fictional employee. They will receive feedback from peers on their approach and effectiveness in handling the conversation, ensuring a well-rounded learning experience. Output: A feedback report summarising strengths and areas for improvement in conducting performance conversations. - Day 5: Integrating Coaching, Delegation, and Performance Management. Review the interconnections between coaching, delegation, and performance conversations in effective leadership. Develop a comprehensive action plan for implementing learned skills in the workplace. Explore case studies of successful integration in various organisations and their outcomes. Discuss strategies for fostering a coaching culture within teams to enhance performance. Evaluate personal development goals related to coaching and delegation practices. Applied activity: Participants will work in teams to develop a comprehensive plan for integrating coaching and delegation into their performance management processes, using a fictional company scenario to illustrate their strategies, expected outcomes, and methods for measuring success. Output: A detailed integration plan outlining strategies, expected outcomes, and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 506 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-506 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 699 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-699 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 779 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-779 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 860 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-860 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13927 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13927 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1038 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1038 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1151 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1151 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1247 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1247 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1392 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1392 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1538 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1538 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13928 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13928 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1683 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1683 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1779 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1779 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1892 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1892 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2070 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2070 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13929 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13929 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2183 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2183 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2295 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2295 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2424 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2424 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2570 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2570 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13930 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13930 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2715 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2715 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2811 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2811 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2924 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2924 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3166 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3166 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13931 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13931 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3215 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3215 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3311 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3311 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3456 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3456 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3602 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3602 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13932 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13932 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3795 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3795 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3875 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3875 ## Critical Thinking, Problem Solving and Decision-Making URL: https://smarthorizon.uk/course/critical-thinking-problem-solving-and-decision-making Brochure: https://smarthorizon.uk/course/critical-thinking-problem-solving-and-decision-making/brochure.pdf Course reference: critical-thinking-problem-solving-and-decision-making Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course enhances critical thinking, problem-solving, and decision-making skills essential for professionals. Participants will engage in practical scenarios to analyse complex problems, evaluate options, and make informed decisions, fostering a culture of analytical thinking in their workplace. Why attend: Professionals often face multifaceted challenges that require effective problem-solving and decision-making. This course addresses the need for structured approaches to analyse situations critically, ensuring that decisions are well-informed and strategically sound. Participants will learn to navigate ambiguity and uncertainty in their roles, which is crucial for driving organisational success. By developing these skills, they will enhance their ability to identify problems, evaluate potential solutions, and implement effective strategies that align with their organisation's objectives, ultimately improving team performance and outcomes. The course also emphasises the importance of collaboration and communication in decision-making, equipping participants to engage stakeholders effectively and consider diverse perspectives. The ability to think critically and solve problems is vital across various industries. This course equips participants with practical tools and frameworks to enhance their analytical capabilities. By engaging in real-world scenarios, they will practice making decisions based on evidence and logical reasoning, ultimately improving their confidence and effectiveness in their professional roles. Participants will also learn to collaborate with stakeholders, ensuring that diverse perspectives are considered in the decision-making process. This holistic approach not only fosters individual growth but also contributes to a culture of continuous improvement within their organisations, enabling them to respond proactively to challenges and drive innovation. Professional Problems This Course Is Designed to Solve: - Decisions influenced by untested assumptions and bias. - Problems defined too narrowly to identify workable solutions. - Difficulty comparing options and explaining decision rationale. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs interactive workshops, case studies, and group discussions to foster collaborative learning. Participants will engage in simulations that replicate real-world challenges, allowing them to apply critical thinking frameworks and problem-solving techniques. Each session will include hands-on exercises where participants will analyse case studies, develop decision matrices, and create action plans. Outputs will include decision matrices, problem analysis reports, and strategic action plans, providing tangible evidence of their learning and application of skills. The integration of peer feedback and group discussions will enhance understanding and retention of concepts, ensuring participants leave with practical skills they can implement immediately in their roles. Target audience: This course is suitable for: Managers responsible for strategic decision-making who need to enhance their analytical skills. Team leaders seeking to improve problem-solving capabilities within their teams. Project managers who must navigate complex project challenges and make informed decisions. Consultants who require strong critical thinking skills to advise clients effectively. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Analyse complex problems using critical thinking frameworks to identify root causes. - Evaluate potential solutions by applying decision-making models to assess risks and benefits. - Construct a structured approach to problem-solving that incorporates stakeholder perspectives. - Prioritise actions based on evidence and analytical reasoning to achieve desired outcomes. - Justify decisions made through logical reasoning and data analysis in a professional context. - Design a comprehensive action plan that addresses a specific workplace challenge effectively. Target competencies: - Enhanced analytical skills for evaluating complex situations. - Improved ability to identify and articulate problems clearly. - Proficiency in applying decision-making frameworks to real-world scenarios. - Skill in developing actionable plans based on critical analysis. - Capability to engage stakeholders in the decision-making process. - Confidence in justifying decisions with logical reasoning and evidence. Course outline: - Day 1: Foundations of Critical Thinking. Introduction to critical thinking concepts and their importance in decision-making processes. Identifying cognitive biases that affect judgement and decision-making outcomes. Techniques for enhancing analytical skills and questioning assumptions effectively. Frameworks for structured problem analysis and evaluation in professional settings. The role of emotional intelligence in critical thinking and its impact on decision-making. Applied activity: Participants will analyse a fictional case study involving a business dilemma, identifying biases and assumptions that may affect decision-making. They will apply critical thinking techniques to dissect the problem and propose initial solutions based on their analysis. Output: A critical analysis report outlining identified biases, a structured problem statement, and initial solution proposals. - Day 2: Problem Identification and Analysis. Methods for identifying and defining problems in a workplace context, focusing on clarity and precision. Tools for root cause analysis, including the 5 Whys and Fishbone diagram for deeper insights. Evaluating the impact of problems on stakeholders and organisational goals to prioritise effectively. Techniques for gathering data and evidence to support thorough problem analysis and decision-making. Creating a clear and actionable problem statement that guides the decision-making process. Applied activity: In groups, participants will work on a real-world problem from their organisation, using root cause analysis tools to identify underlying issues and their impacts. They will present their findings to the group for feedback and refinement. Output: A detailed problem analysis document with a clear problem statement, identified root causes, and stakeholder impact assessment. - Day 3: Decision-Making Models and Techniques. Overview of various decision-making models, including rational, intuitive, and collaborative approaches. Understanding the role of data and evidence in informed decision-making and its implications. Applying decision matrices to evaluate options and outcomes systematically. Techniques for managing uncertainty and risk in decision-making processes effectively. The importance of ethical considerations in decision-making and their impact on organisational integrity. Applied activity: Participants will use a decision matrix to evaluate multiple solutions for a fictional business scenario, considering risks, benefits, and stakeholder perspectives for each option. They will justify their preferred choice based on the analysis conducted. Output: A completed decision matrix with a recommended course of action supported by comprehensive analysis and justification. - Day 4: Developing Actionable Solutions. Strategies for brainstorming and generating creative solutions to problems in a collaborative environment. Evaluating the feasibility and impact of proposed solutions through stakeholder engagement. Creating a prioritisation framework for selecting the best solutions based on strategic alignment. Collaborating with stakeholders to refine and validate solutions through feedback loops. Developing an implementation plan for the chosen solution, including timelines and responsibilities. Applied activity: Working in teams, participants will brainstorm solutions for the previously analysed problem, then evaluate and prioritise these solutions based on feasibility, impact, and alignment with organisational goals. They will prepare to present their findings. Output: An actionable implementation plan detailing the selected solution, steps for execution, and assigned responsibilities. - Day 5: Integrated Decision-Making Practice. Bringing together critical thinking, problem-solving, and decision-making skills in a comprehensive scenario. Simulating a complex workplace challenge requiring collaborative decision-making and strategic thinking. Utilising all learned tools and frameworks to navigate the scenario effectively and make informed decisions. Reflecting on group dynamics and decision-making processes during the simulation to identify areas for improvement. Preparing for real-world application of skills in participants' roles, focusing on continuous improvement. Applied activity: Participants will engage in a simulation where they must collaboratively solve a complex problem, applying all frameworks and techniques learned throughout the course. They will work together to develop a cohesive strategy and present their solution. Output: A group presentation summarising the problem-solving process, decisions made, and the rationale behind them, demonstrating integrated application of skills. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 440 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-440 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13933 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13933 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 585 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-585 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 650 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-650 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 730 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-730 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 972 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-972 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1085 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1085 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1182 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1182 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13934 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13934 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1327 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1327 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1472 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1472 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1617 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1617 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1714 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1714 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13935 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13935 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1827 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1827 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2004 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2004 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2117 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2117 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13936 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13936 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2214 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2214 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2310 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2310 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2504 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2504 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2649 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2649 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2746 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2746 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13937 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13937 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2859 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2859 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3036 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3036 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3133 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3133 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3246 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3246 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13938 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13938 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3391 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3391 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3536 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3536 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3681 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3681 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3746 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3746 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3826 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3826 ## Finance for Non-Financial Managers URL: https://smarthorizon.uk/course/finance-for-non-financial-managers Brochure: https://smarthorizon.uk/course/finance-for-non-financial-managers/brochure.pdf Course reference: finance-for-non-financial-managers Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips non-financial managers with essential financial knowledge and skills to make informed decisions. Participants will learn to interpret financial statements, manage budgets, and evaluate financial performance, enabling them to contribute effectively to their organisation's financial health. Why attend: Non-financial managers often face significant challenges when navigating financial reports and making budgetary decisions, which can lead to misallocation of resources and missed opportunities for growth. This course addresses these issues by providing practical financial knowledge tailored to their roles. Participants will learn to interpret financial data, assess performance metrics, and understand the implications of financial decisions on their departments. This understanding enhances their ability to contribute to strategic discussions, operational efficiency, and overall organisational success. By gaining these insights, they will be better positioned to influence budget allocations and resource management effectively, ultimately driving better business outcomes. The course engages participants in hands-on exercises that simulate real-world financial scenarios, allowing them to practice skills such as analysing financial statements and preparing budgets. Participants will also learn to communicate financial insights to stakeholders, ensuring that their decisions are data-driven and aligned with organisational goals. By developing these capabilities, they will be equipped to make informed decisions that support their teams and drive overall business success. The practical approach ensures that participants leave with actionable skills that can be applied immediately in their roles, fostering a culture of financial literacy and accountability within their teams. Professional Problems This Course Is Designed to Solve: - Difficulty interpreting financial statements and business results. - Budgets and investment proposals assessed without clear financial reasoning. - Communication gaps between operational and finance teams. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs interactive workshops, case studies, and simulations to facilitate learning. Participants will work in groups to analyse financial statements and create budgets based on fictional scenarios, fostering collaboration and practical application. Each day includes specific exercises that build on previous knowledge, culminating in a comprehensive understanding of financial principles. Outputs include financial analysis reports, budget proposals, and investment evaluations, demonstrating their understanding and ability to apply financial concepts in their roles. This hands-on approach ensures that participants can directly relate their learning to real-world situations, enhancing retention and application of financial skills. The integration of peer feedback during presentations further solidifies their learning experience. Target audience: This course is suitable for: Project Managers who need to understand financial implications of their projects. Operations Managers responsible for budget management and cost control. Sales Managers requiring insights into pricing strategies and profitability. HR Managers involved in workforce budgeting and financial planning. Destinations: Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Rome, Barcelona Course objectives: - Analyse key components of financial statements to assess organisational performance. - Construct a budget using relevant financial data and organisational goals. - Evaluate variances between budgeted and actual performance to inform decision-making. - Justify financial decisions based on quantitative analysis of financial metrics. - Prioritise financial objectives that align with strategic business goals. - Diagnose financial risks and opportunities within a given scenario. - Compare different financing options to determine the best fit for projects. - Design a financial presentation that effectively communicates key insights to stakeholders. Target competencies: - Interpreting financial statements for operational insights. - Budget management and forecasting skills. - Analytical skills for financial performance evaluation. - Risk assessment and management in financial contexts. - Effective communication of financial concepts to non-financial stakeholders. - Decision-making based on financial data analysis. Course outline: - Day 1: Understanding Financial Statements. Introduction to financial statements: balance sheet, income statement, cash flow statement and their interconnections. Key financial ratios and their significance in performance analysis for non-financial managers. How to read and interpret financial statements for informed decision-making. Common pitfalls in financial statement analysis and strategies to avoid them. Real-world examples of financial statements from fictional companies for practical understanding. Applied activity: Participants will analyse a fictional company's financial statements to identify strengths and weaknesses. They will work in groups to discuss their findings and present their analysis, focusing on how the financial data impacts operational decisions and strategy. Output: A financial analysis report highlighting key insights and actionable recommendations. - Day 2: Budgeting Fundamentals. The importance of budgeting in organisational planning, resource allocation, and control. Different types of budgets: operational, capital, and cash flow budgets and their purposes. Steps in the budgeting process and best practices for effective budget preparation. Tools and techniques for effective budgeting and forecasting, including software options. Common challenges in budgeting and strategies to overcome them for successful implementation. Applied activity: Using a fictional scenario, participants will create a budget for a new project, considering various cost factors and organisational objectives. They will collaborate to ensure alignment with strategic goals and present their budget rationale to the group. Output: A comprehensive project budget document with justifications for each line item. - Day 3: Financial Performance Evaluation. Understanding budget variances: definitions, implications, and corrective actions. Techniques for analysing variances and their impact on decision-making processes. Using KPIs to evaluate financial performance and operational efficiency effectively. Creating dashboards for visualising financial performance and tracking progress over time. Case studies on variance analysis and corrective actions taken in fictional companies. Applied activity: Participants will review a set of budget reports to identify variances and discuss potential corrective actions in small groups. They will evaluate the underlying causes of variances and propose solutions to improve future performance, considering both financial and operational impacts. Output: A variance analysis report with recommendations for management based on group discussions. - Day 4: Financing Options and Investment Decisions. Overview of financing options: equity, debt, and internal funding sources and their implications. Evaluating the cost of capital and its impact on investment decisions in projects. Understanding the time value of money and its relevance to project evaluation and financial planning. Techniques for assessing investment opportunities: NPV, IRR, and payback period calculations. Case studies on financing decisions in fictional companies to illustrate practical applications. Applied activity: Participants will assess a fictional investment opportunity, calculating NPV and IRR to determine its viability. They will present their findings and recommendations, considering the financial implications for their organisation and the strategic fit of the investment. Output: An investment evaluation report with financial metrics and strategic recommendations. - Day 5: Communicating Financial Insights. The importance of effective communication in financial reporting and stakeholder engagement. Techniques for presenting financial information to non-financial audiences in an understandable way. Creating impactful financial presentations using visual aids and storytelling techniques. Tailoring financial messages to different stakeholders to enhance understanding and buy-in. Best practices for storytelling with financial data to drive action and decision-making. Applied activity: Participants will prepare and deliver a financial presentation based on their previous analyses, focusing on clarity and engagement. They will practice conveying complex financial concepts in an accessible manner to their peers, receiving feedback to refine their approach. Output: A presentation slide deck summarising key financial insights and recommendations for stakeholders. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 494 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-494 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 606 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-606 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 848 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-848 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 896 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-896 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13939 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13939 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 993 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-993 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1139 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1139 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1283 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1283 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1429 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1429 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1526 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1526 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13940 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13940 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1638 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1638 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1816 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1816 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1928 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1928 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2025 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2025 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13941 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13941 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2171 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2171 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2347 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2347 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2461 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2461 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13942 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13942 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2558 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2558 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2670 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2670 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2848 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2848 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2960 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2960 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13943 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13943 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3073 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3073 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3203 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3203 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3347 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3347 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3493 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3493 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3590 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3590 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13944 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13944 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3702 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3702 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3944 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3944 ## Budgeting, Forecasting and Financial Planning URL: https://smarthorizon.uk/course/budgeting-forecasting-and-financial-planning Brochure: https://smarthorizon.uk/course/budgeting-forecasting-and-financial-planning/brochure.pdf Course reference: budgeting-forecasting-and-financial-planning Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with essential skills in budgeting, forecasting, and financial planning. Participants will learn to create effective budgets, develop accurate forecasts, and implement strategic financial plans to enhance organisational performance and informed decision-making. Why attend: Budgeting and forecasting are critical for maintaining financial health and achieving strategic goals. Professionals often face challenges in aligning budgets with organisational objectives, leading to resource misallocation and missed opportunities. This course addresses these issues by providing participants with the tools to create realistic budgets and forecasts that drive performance and support operational efficiency. By mastering these skills, attendees will be able to make informed financial decisions that directly impact their organisation's bottom line, ensuring that resources are allocated effectively and strategically, which is essential for long-term success. Effective financial planning is essential for long-term sustainability. Participants will learn to analyse financial data, assess risks, and make informed decisions that impact their organisations. By practising these skills, attendees will be better equipped to contribute to their organisation's financial strategy and ensure alignment with overall business goals. The course also emphasises the importance of continuous monitoring and adjustment of financial plans, enabling professionals to respond proactively to changing market conditions. This adaptability is crucial for maintaining competitive advantage and achieving financial objectives, making the skills gained in this course invaluable for any finance professional. Professional Problems This Course Is Designed to Solve: - Budgets based on weak assumptions or disconnected business plans. - Forecasts that do not respond to changing conditions. - Limited understanding of variances and financial planning trade-offs. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of case studies, practical exercises, and collaborative workshops to enhance learning. Participants will engage in scenario-based budgeting exercises, develop forecasting models using real data, and create comprehensive financial plans. Outputs include detailed budgets, forecasts, and strategic financial plans, providing tangible evidence of their learning and application of concepts. Additionally, group discussions will facilitate peer learning and critical thinking, allowing participants to explore different perspectives on financial challenges. This interactive approach ensures that attendees not only grasp theoretical concepts but also apply them effectively in realistic workplace scenarios, enhancing their overall competency in financial management and planning. Target audience: This course is suitable for: Financial Analysts: Responsible for analysing financial data and supporting budgeting processes. Budget Managers: Oversee the development and management of budgets within their departments. Finance Directors: Lead financial strategy and ensure alignment with organisational goals. Business Managers: Require budgeting and forecasting skills to manage departmental finances effectively. Destinations: Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Cape Town, Barcelona Course objectives: - Analyse organisational financial data to identify trends and variances for decision-making. - Construct a comprehensive budget aligned with strategic objectives and operational needs. - Develop accurate financial forecasts using quantitative methods and historical data analysis. - Assess risks associated with financial planning and forecasting to inform strategy. - Justify budget allocations based on organisational priorities and stakeholder needs. - Design a financial plan that integrates budgeting and forecasting processes for effective implementation. Target competencies: - Budget development and management skills. - Forecasting techniques and quantitative analysis. - Risk assessment in financial planning. - Strategic alignment of financial resources. - Data analysis for informed decision-making. - Integrated financial planning and execution. Course outline: - Day 1: Foundations of Budgeting and Financial Planning. Understanding the purpose and importance of budgeting in organisations. Key budgeting concepts: fixed vs variable costs and their implications for planning. Types of budgets: operational, capital, and cash flow, and their uses in practice. The budgeting process: steps, best practices, and stakeholder involvement for success. Common budgeting pitfalls and strategies to avoid them effectively. Applied activity: Participants will analyse a fictional company's financial statements to identify key cost drivers and budgetary needs. They will create a preliminary budget proposal based on their analysis, considering both fixed and variable costs and aligning with strategic goals. Output: A preliminary budget proposal for the fictional company, including justifications for allocations. - Day 2: Forecasting Techniques and Tools. Introduction to financial forecasting and its significance in organisational planning. Quantitative vs qualitative forecasting methods: strengths and weaknesses in application. Using historical data for trend analysis and predictive modelling in forecasts. Forecasting tools and software overview for practical application in finance. Common forecasting errors and adjustments to improve accuracy and reliability. Applied activity: Participants will use historical data from the fictional company to develop a financial forecast for the next fiscal year, applying both quantitative and qualitative methods. They will present their forecasts and discuss assumptions made during the process. Output: A detailed financial forecast report, including assumptions and methodologies used. - Day 3: Risk Assessment in Financial Planning. Identifying financial risks in budgeting and forecasting processes for effective management. Methods for assessing and quantifying risk in financial contexts and decision-making. Scenario analysis and stress testing to evaluate financial resilience and adaptability. Developing risk mitigation strategies to protect financial plans from uncertainties. Integrating risk assessment into financial planning for comprehensive strategies and outcomes. Applied activity: Participants will conduct a risk assessment on their previously developed budget and forecast, identifying potential risks and proposing mitigation strategies. They will present their findings and recommendations to the group for feedback. Output: A risk assessment report with identified risks and proposed mitigation strategies. - Day 4: Integrating Budgets and Forecasts into Financial Plans. The relationship between budgeting, forecasting, and financial planning in practice and theory. Creating a cohesive financial plan that incorporates budgets and forecasts effectively. Aligning financial plans with organisational strategy and objectives for success. Monitoring and adjusting financial plans over time for effectiveness and relevance. Communicating financial plans to stakeholders for buy-in and support during implementation. Applied activity: Participants will integrate their budget and forecast into a comprehensive financial plan, ensuring alignment with organisational strategy and stakeholder needs. They will prepare a presentation to communicate their financial plan effectively. Output: A comprehensive financial plan document and presentation materials. - Day 5: Capstone Project: Financial Planning in Action. Review of budgeting and forecasting principles and their application in real scenarios. Collaborative financial planning exercise to synthesise learning and insights gained. Presenting financial plans to stakeholders and addressing feedback for improvement. Feedback and iterative improvement of financial plans based on peer review and discussions. Final reflections on budgeting and forecasting practices and their impact on organisations. Applied activity: In teams, participants will present their comprehensive financial plans to a mock stakeholder panel, addressing questions and feedback to refine their plans. They will incorporate insights gained from the presentation into their final documents. Output: A refined financial plan presentation and supporting documentation, incorporating stakeholder feedback. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 426 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-426 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 539 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-539 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13945 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13945 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 716 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-716 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 813 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-813 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 926 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-926 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1071 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1071 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1216 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1216 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1361 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1361 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13946 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13946 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1458 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1458 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1571 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1571 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1748 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1748 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1861 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1861 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13947 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13947 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1958 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1958 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2103 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2103 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2248 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2248 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2376 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2376 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13948 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13948 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2490 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2490 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2603 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2603 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2780 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2780 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2893 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2893 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13949 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13949 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2990 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2990 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3086 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3086 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3280 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3280 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3425 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3425 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13950 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13950 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3522 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3522 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3635 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3635 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3812 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3812 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3909 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3909 ## Financial Statement Analysis and Business Performance URL: https://smarthorizon.uk/course/financial-statement-analysis-and-business-performance Brochure: https://smarthorizon.uk/course/financial-statement-analysis-and-business-performance/brochure.pdf Course reference: financial-statement-analysis-and-business-performance Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive exploration of financial statement analysis, focusing on interpreting financial data to assess business performance. Participants will develop skills to evaluate financial health, make informed decisions, and enhance strategic planning using analytical tools and frameworks. Why attend: Financial statement analysis is crucial for professionals tasked with evaluating a company's financial health and performance. Understanding how to interpret balance sheets, income statements, and cash flow statements enables participants to identify trends, assess risks, and make informed decisions that impact business strategy. This skill set is essential for roles in finance, management, and consultancy, where data-driven insights are key to driving performance and growth. Participants will learn to analyse financial data critically, which is vital for making investment decisions, managing budgets, and ensuring compliance with financial regulations. This course empowers participants to enhance their analytical capabilities, enabling them to support strategic initiatives effectively. Participants will engage in practical exercises that simulate real-world financial scenarios, enhancing their analytical capabilities. By analysing actual financial statements, they will learn to identify key performance indicators and assess operational efficiency. The course will also cover the use of ratio analysis and benchmarking to compare performance against industry standards, equipping attendees with the tools to present findings effectively to stakeholders. This hands-on approach ensures that participants can apply their learning directly to workplace challenges, improving their ability to support strategic initiatives and drive organisational success. The skills developed will be immediately applicable, enhancing their contributions to their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty connecting financial statements to operational performance. - Ratio analysis used without sufficient context. - Weak identification of financial trends, risks and warning signs. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and analytical exercises to build practical skills in financial statement analysis. Participants will work on real-world financial data to perform ratio analysis, trend analysis, and benchmarking. Each session includes group discussions and presentations, allowing participants to share insights and learn collaboratively. The final output will be a comprehensive financial analysis report, synthesising their findings and recommendations based on the data analysed throughout the course. This methodology ensures that participants not only learn theoretical concepts but also apply them in practical contexts, enhancing their problem-solving and decision-making skills in financial contexts. Target audience: This course is suitable for: Financial Analysts: Responsible for evaluating financial data to guide investment decisions. Business Managers: Need to understand financial performance to make strategic operational decisions. Accountants: Require skills in analysing financial statements for accurate reporting. Consultants: Use financial analysis to advise clients on business performance improvements. Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Barcelona, Vienna Course objectives: - Analyse financial statements to assess a company's performance and financial health. - Calculate key financial ratios to evaluate operational efficiency and profitability. - Interpret cash flow statements to understand liquidity and cash management. - Compare financial performance against industry benchmarks to identify competitive positioning. - Diagnose financial trends over multiple periods to inform strategic decisions. - Construct a comprehensive financial analysis report that synthesises findings and recommendations. Target competencies: - Ability to interpret financial statements accurately. - Proficiency in calculating and analysing financial ratios. - Skill in assessing cash flow and liquidity positions. - Competence in benchmarking financial performance against industry standards. - Capability to identify financial trends and their implications for strategy. - Adeptness in constructing detailed financial analysis reports. Course outline: - Day 1: Introduction to Financial Statements. Overview of financial statements: balance sheet, income statement, cash flow statement, and their interrelationships. Understanding accounting principles and standards (IFRS/GAAP) that govern financial reporting. Identifying key components and terminology in financial reporting for effective analysis. Introduction to financial analysis concepts, objectives, and their importance in business. Exploring the role of financial statements in business decision-making and strategic planning. Applied activity: Participants will review a set of financial statements from a fictional company, identifying key components and terminology. They will discuss their findings in groups, focusing on the relevance of each statement to business performance and decision-making. Output: A summary report highlighting key components of the financial statements and their implications for business performance. - Day 2: Ratio Analysis for Performance Evaluation. Introduction to financial ratios: liquidity, profitability, efficiency, and solvency ratios and their significance. Calculating and interpreting key financial ratios for performance assessment and decision-making. Understanding the significance of ratio analysis in assessing business performance and operational efficiency. Benchmarking ratios against industry standards to identify areas for improvement and strategic focus. Limitations and considerations in ratio analysis, including context and industry differences. Applied activity: Using provided financial statements, participants will calculate and analyse key financial ratios. They will then benchmark these ratios against industry averages and present their findings to the group, discussing implications for strategic decisions. Output: A presentation summarising the calculated ratios and their implications for the company’s financial health. - Day 3: Cash Flow Analysis and Management. Understanding the cash flow statement and its components for liquidity assessment and financial health. Analysing cash flow from operating, investing, and financing activities to understand cash management. Identifying cash flow trends and their impact on liquidity and operational decisions for businesses. Assessing the importance of cash management in business operations and strategic planning. Techniques for improving cash flow and liquidity management to enhance financial stability. Applied activity: Participants will analyse a cash flow statement from a fictional company, identifying trends and areas for improvement. They will develop strategies to enhance cash flow management based on their analysis and present their recommendations. Output: A strategic cash flow management plan outlining recommendations for improving liquidity. - Day 4: Trend Analysis and Forecasting. Understanding the importance of trend analysis in financial performance assessment and strategic planning. Techniques for conducting horizontal and vertical analysis of financial statements to identify trends. Identifying patterns and trends over multiple periods for strategic insights and forecasting. Utilising trend analysis for forecasting future performance and financial planning in business contexts. Integrating trend analysis into strategic business planning and decision-making processes. Applied activity: Participants will conduct a trend analysis on selected financial data over three years, identifying key patterns and making forecasts based on their findings. They will present their analysis to the group, discussing implications for future strategy. Output: A trend analysis report that includes forecasts and strategic recommendations. - Day 5: Integrated Financial Analysis Project. Bringing together financial statement analysis, ratio analysis, and cash flow management into a cohesive framework for evaluation. Preparing and presenting a comprehensive financial analysis report that integrates all learned methods. Utilising analytical tools for informed decision-making and strategy development in financial contexts. Communicating financial insights effectively to stakeholders and management for strategic alignment. Evaluating the overall financial health of a business based on integrated analysis and findings. Applied activity: In groups, participants will conduct a comprehensive financial analysis of a fictional company, integrating all methods learned throughout the course. They will prepare a detailed report and presentation for stakeholders, synthesising their findings and strategic recommendations. Output: A comprehensive financial analysis report and presentation summarising findings, insights, and strategic recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 527 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-527 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 688 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-688 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 752 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-752 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 881 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-881 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13951 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13951 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1027 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1027 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1172 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1172 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1268 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1268 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1381 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1381 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1559 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1559 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13952 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13952 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1672 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1672 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1768 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1768 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1913 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1913 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2059 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2059 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13953 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13953 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2204 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2204 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2332 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2332 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2413 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2413 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2591 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2591 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13954 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13954 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2704 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2704 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2800 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2800 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2945 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2945 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3123 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3123 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13955 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13955 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3236 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3236 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3332 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3332 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3445 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3445 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3623 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3623 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13956 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13956 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3784 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3784 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3848 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3848 ## Management Accounting and Cost Control URL: https://smarthorizon.uk/course/management-accounting-and-cost-control Brochure: https://smarthorizon.uk/course/management-accounting-and-cost-control/brochure.pdf Course reference: management-accounting-and-cost-control Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with essential management accounting techniques and cost control strategies to enhance financial decision-making. Participants will learn to analyse costs, prepare budgets, and implement effective control measures, ultimately driving efficiency and profitability within their organisations. Why attend: Management accounting and cost control are critical for informed decision-making in any organisation. Professionals often face challenges in accurately tracking costs, preparing budgets, and analysing financial performance. These skills are essential for identifying inefficiencies, optimising resource allocation, and ensuring compliance with financial regulations, which directly impacts profitability. Participants will learn to navigate complex financial data, assess cost behaviour, and implement effective budgeting strategies, which are crucial for maintaining competitive advantage and ensuring sustainable growth in their organisations. By mastering these techniques, they will be better positioned to influence strategic decisions and contribute to organisational success. Participants will develop practical capabilities in budgeting, cost analysis, and variance reporting. They will engage in real-world scenarios that require them to apply management accounting principles to make informed financial decisions. This hands-on approach ensures that participants can implement what they learn in their roles, leading to improved financial oversight and strategic planning. By mastering these skills, professionals will be better equipped to contribute to their organisations' financial health, making them invaluable assets in their respective fields. They will also learn to communicate financial insights effectively to stakeholders, enhancing their influence within their organisations. Professional Problems This Course Is Designed to Solve: - Unclear cost behaviour and profitability drivers. - Cost allocations that do not support management decisions. - Budget variances without effective investigation or corrective action. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, practical exercises, and group discussions to facilitate learning. Participants will engage in budgeting simulations, cost analysis workshops, and variance reporting exercises. Each session culminates in the creation of specific financial documents, such as budgets and cost reports, providing tangible outputs that can be applied in their professional environments. Additionally, participants will collaborate in teams to solve complex financial scenarios, enhancing their analytical skills and fostering a deeper understanding of management accounting principles. This interactive approach ensures that participants not only learn theoretical concepts but also gain practical experience relevant to their roles. Target audience: This course is suitable for: Financial analysts responsible for budgeting and forecasting. Cost accountants tasked with monitoring and controlling costs. Managers seeking to improve financial performance in their departments. Business owners aiming to optimise resource allocation and profitability. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Rome, Vienna, Barcelona Course objectives: - Analyse cost behaviour patterns to inform pricing strategies and operational decisions. - Prepare comprehensive budgets aligned with organisational goals and financial forecasts. - Calculate variances between budgeted and actual costs for performance evaluation and corrective action. - Design cost control measures to enhance operational efficiency and reduce waste. - Assess the impact of fixed and variable costs on overall profitability and decision-making processes. - Construct financial reports that support strategic decision-making and stakeholder communication. Target competencies: - Budget preparation and management skills. - Cost analysis and reporting capabilities. - Variance analysis and interpretation expertise. - Strategic financial decision-making proficiency. - Operational efficiency improvement techniques. - Financial performance evaluation methods. Course outline: - Day 1: Understanding Management Accounting Fundamentals. Define management accounting and its role in decision-making processes. Explore key concepts: cost behaviour, fixed vs variable costs, and direct vs indirect costs. Identify the components of a cost accounting system and their relevance to management. Discuss the importance of budgeting in management accounting and its impact on financial health. Examine the relationship between management accounting and financial accounting practices. Applied activity: Participants will analyse a fictional company's cost structure and prepare a basic cost report, identifying fixed and variable costs while discussing their implications for pricing and budgeting decisions. They will also evaluate how these costs affect overall financial strategy. Output: A detailed cost report highlighting cost behaviour patterns and recommendations. - Day 2: Budgeting Techniques and Preparation. Differentiate between types of budgets: operational, capital, and cash flow, and their specific applications. Learn the steps for effective budget preparation, including stakeholder involvement and data collection. Explore zero-based budgeting and its applications in resource allocation and cost management. Discuss the role of forecasting in the budgeting process and its impact on financial planning. Examine common budgeting pitfalls and how to avoid them through best practices. Applied activity: Using provided data, participants will prepare an operational budget for a fictional department, incorporating revenue and expense forecasts. They will justify their assumptions based on market analysis and present their budget to a mock board for feedback. Output: A comprehensive operational budget document with detailed justifications. - Day 3: Cost Control Strategies and Tools. Identify key cost control techniques and their applications in various organisational contexts. Learn to implement standard costing and its benefits for performance measurement. Explore the use of variance analysis for cost control and its role in identifying discrepancies. Discuss the role of performance metrics in cost management and continuous improvement. Examine case studies of successful cost control implementations and lessons learned. Applied activity: Participants will conduct a variance analysis on a fictional company's budget versus actual costs, identifying areas for improvement. They will propose corrective actions based on their findings and prepare a presentation to communicate these recommendations effectively. Output: A variance analysis report with actionable recommendations for cost control. - Day 4: Advanced Cost Analysis Techniques. Explore activity-based costing (ABC) and its advantages for accurate cost allocation. Learn to allocate overhead costs effectively using ABC and its impact on product pricing. Discuss the implications of cost-volume-profit analysis for strategic decision-making. Examine the role of relevant costs in decision-making scenarios and their importance in managerial accounting. Apply break-even analysis to real-world scenarios to determine profitability thresholds. Applied activity: Participants will use ABC to allocate costs for a fictional product line, calculate the break-even point, and assess the financial viability of new product introductions. They will present their findings to the group, discussing the implications for pricing strategy. Output: A cost allocation report and break-even analysis summary with strategic insights. - Day 5: Integrated Financial Decision-Making. Combine management accounting and cost control for strategic planning and resource allocation. Explore the impact of financial decisions on organisational performance and stakeholder value. Learn to develop financial models for decision-making, incorporating risk assessment and sensitivity analysis. Discuss ethical considerations in management accounting and the importance of integrity in financial reporting. Prepare for future trends in management accounting and cost control, including technology's role in data analysis. Applied activity: Participants will work in groups to develop a financial model for a fictional project, incorporating budgeting, cost control, and decision-making processes. They will consider ethical implications and future trends while preparing their model for presentation. Output: A comprehensive financial model presentation with strategic recommendations and ethical considerations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 463 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-463 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 576 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-576 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 624 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-624 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 769 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-769 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 963 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-963 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13957 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13957 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1108 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1108 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1205 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1205 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1318 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1318 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1495 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1495 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13958 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13958 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1608 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1608 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1705 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1705 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1850 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1850 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1995 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1995 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13959 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13959 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2140 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2140 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2237 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2237 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2285 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2285 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2527 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2527 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13960 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13960 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2640 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2640 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2737 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2737 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2882 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2882 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13961 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13961 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3027 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3027 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3156 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3156 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3269 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3269 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3382 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3382 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3559 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3559 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13962 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13962 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3672 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3672 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3720 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3720 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3865 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3865 ## Cash Flow and Working Capital Management URL: https://smarthorizon.uk/course/cash-flow-and-working-capital-management Brochure: https://smarthorizon.uk/course/cash-flow-and-working-capital-management/brochure.pdf Course reference: cash-flow-and-working-capital-management Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on cash flow and working capital management, equipping participants with the skills to optimise liquidity, manage short-term financing, and enhance operational efficiency. Practical applications include forecasting cash flows, analysing working capital needs, and implementing effective management strategies. Why attend: Cash flow problems can severely impact business operations and financial health, making effective management crucial for sustainability and growth. Participants will learn to identify cash flow gaps, assess working capital requirements, and implement strategies to improve liquidity. This knowledge is vital for making informed decisions regarding investments, operational adjustments, and financing options. Mastering these skills ensures organisations maintain sufficient cash flow to meet obligations, invest in opportunities, and navigate economic uncertainties effectively. Additionally, understanding cash flow dynamics allows for better stakeholder communication and enhances strategic planning capabilities, which are essential in a competitive landscape. Effective management of working capital is essential for maximising operational efficiency and profitability. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to develop actionable strategies for cash flow forecasting and working capital optimisation. This includes evaluating credit policies, managing inventory levels, and understanding the timing of cash inflows and outflows. Furthermore, participants will learn to analyse the impact of working capital decisions on overall financial performance and risk management. Ultimately, this course empowers professionals to make strategic decisions that enhance their organisation's financial resilience, operational agility, and long-term sustainability. Professional Problems This Course Is Designed to Solve: - Cash forecasts that overlook timing and working-capital needs. - Receivables, inventory and payables managed in isolation. - Difficulty anticipating liquidity pressures and evaluating responses. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and hands-on workshops to facilitate learning. Participants will analyse real-life scenarios to identify cash flow challenges and apply financial modelling techniques to forecast cash needs. They will engage in collaborative exercises to develop working capital strategies and cash management plans. Specific exercises include creating cash flow forecasts based on historical data and developing working capital optimisation plans tailored to fictional business scenarios. The output includes detailed cash flow projections, working capital management plans, and presentations, demonstrating their understanding and application of the concepts taught. This practical approach ensures that participants can directly apply their learning to their roles, enhancing their decision-making capabilities in cash flow and working capital management. Target audience: This course is suitable for: Finance Managers responsible for cash management and liquidity. Accountants involved in financial reporting and analysis. Business Owners seeking to improve financial health and operational efficiency. Financial Analysts focusing on operational efficiency and profitability. Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Barcelona, Vienna Course objectives: - Analyse cash flow statements to identify trends and issues affecting liquidity. - Calculate working capital requirements based on operational needs and financial metrics. - Design cash flow forecasts for both short-term and long-term financial planning. - Assess the impact of credit policies on cash flow and working capital management. - Prioritise cash flow management strategies to enhance liquidity and operational efficiency. - Construct a comprehensive working capital management plan tailored to specific business scenarios. - Evaluate financing options for working capital needs and their implications on cash flow. Target competencies: - Developing cash flow forecasting models for strategic planning. - Implementing effective credit control measures to enhance cash flow. - Optimising inventory management practices for cash flow improvement. - Evaluating financing options for working capital needs and liquidity. - Conducting liquidity analysis for informed decision-making. - Creating actionable working capital strategies to support business objectives. Course outline: - Day 1: Understanding Cash Flow Fundamentals. Defining cash flow and its critical role in business operations and sustainability. Identifying sources and uses of cash in a business context. Exploring the cash conversion cycle and its components, including inventory and receivables. Analysing cash flow statements using both direct and indirect methods for insights. Understanding the implications of cash flow on business growth and financial health. Applied activity: Participants will review a fictional company's cash flow statement to identify key trends and potential issues affecting liquidity. They will discuss findings in small groups, propose initial strategies for improvement, and prepare to present their recommendations. Output: A summary report detailing identified cash flow issues and proposed strategies for improvement. - Day 2: Working Capital Analysis and Management. Defining working capital and its components: current assets and current liabilities. Calculating working capital ratios, such as the current ratio and quick ratio, and their significance. Assessing the impact of working capital on operational efficiency and profitability. Identifying common working capital challenges in various business scenarios. Exploring strategies for optimising working capital management to enhance liquidity. Applied activity: Participants will analyse a case study of a company facing working capital challenges. They will calculate key ratios, identify underlying issues, and propose actionable solutions to improve the working capital position, preparing to present their findings. Output: A presentation outlining the analysis and proposed working capital management strategies. - Day 3: Cash Flow Forecasting Techniques. Understanding the purpose and importance of cash flow forecasting in financial management. Exploring different forecasting methods: historical analysis, predictive modelling, and scenario-based forecasting. Developing cash flow forecasts for short-term operational needs and long-term strategic planning. Identifying key assumptions and variables that influence cash flow forecasting accuracy. Utilising software tools and templates for effective cash flow management and forecasting. Applied activity: In groups, participants will create a cash flow forecast for a fictional business using historical data and assumptions about future cash flows. They will present their forecasts to the class, explaining the rationale behind their assumptions and calculations. Output: A detailed cash flow forecast document with supporting assumptions and justifications. - Day 4: Implementing Effective Cash Management Strategies. Exploring cash management techniques: maintaining cash reserves, investment strategies, and financing options. Assessing the role of credit policies in cash flow management and their impact on working capital. Identifying strategies for reducing cash flow gaps and improving overall liquidity. Understanding the impact of payment terms on cash flow and supplier relationships. Evaluating cash management tools and technologies to streamline processes and enhance visibility. Applied activity: Participants will develop a cash management strategy for a fictional company, considering its unique cash flow challenges and operational needs. They will present their strategy to the group, highlighting key components and expected outcomes. Output: A comprehensive cash management strategy document outlining key recommendations. - Day 5: Integrated Cash Flow and Working Capital Management. Combining cash flow and working capital management for overall financial health and stability. Assessing the interdependencies between cash flow and working capital in decision-making processes. Developing an integrated financial management plan that aligns cash flow with working capital needs. Implementing continuous improvement practices in cash and working capital management. Measuring the effectiveness of cash flow and working capital strategies through key performance indicators. Applied activity: Participants will work in teams to create an integrated cash flow and working capital management plan for a fictional company. They will incorporate all elements learned throughout the course and present their plan to a panel for evaluation. Output: An integrated cash flow and working capital management plan, including performance metrics and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 472 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-472 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13963 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13963 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 633 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-633 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 794 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-794 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 907 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-907 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1004 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1004 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1117 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1117 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1294 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1294 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1407 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1407 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13964 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13964 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1504 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1504 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1649 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1649 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1794 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1794 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1939 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1939 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13965 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13965 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2036 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2036 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2149 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2149 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2390 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2390 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2439 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2439 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13966 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13966 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2536 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2536 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2681 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2681 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2826 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2826 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2971 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2971 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13967 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13967 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3100 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3100 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3181 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3181 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3358 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3358 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3471 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3471 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13968 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13968 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3568 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3568 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3729 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3729 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3890 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3890 ## Financial Modelling and Investment Appraisal URL: https://smarthorizon.uk/course/financial-modelling-and-investment-appraisal Brochure: https://smarthorizon.uk/course/financial-modelling-and-investment-appraisal/brochure.pdf Course reference: financial-modelling-and-investment-appraisal Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with essential skills in financial modelling and investment appraisal. Participants will learn to construct robust financial models, evaluate investment opportunities, and make informed financial decisions, enhancing their analytical capabilities and strategic insight in finance-related roles. Why attend: Financial modelling and investment appraisal are critical for informed decision-making in finance. Professionals often face challenges in accurately forecasting financial performance and assessing project viability. This course addresses these issues by providing practical skills to build financial models that reflect real-world scenarios, enabling participants to analyse cash flows, assess risks, and justify investment choices effectively. By mastering these techniques, attendees will be better positioned to support their organisations in navigating complex financial landscapes, optimising investment strategies, and enhancing overall financial performance through data-driven insights and robust analysis. Participants will engage in hands-on exercises that simulate actual financial situations, allowing them to apply theoretical knowledge to practical tasks. They will learn to evaluate investment opportunities using various appraisal methods, including NPV and IRR, and develop the ability to communicate their findings persuasively to stakeholders. By mastering financial modelling techniques and investment appraisal methods, attendees will enhance their ability to analyse financial data, justify investment decisions, and contribute to their organisation's financial strategy. This course prepares professionals to tackle complex financial challenges effectively, ensuring they can make sound investment recommendations that align with organisational goals. Professional Problems This Course Is Designed to Solve: - Financial models with unclear assumptions or inconsistent structure. - Investment decisions that overlook sensitivity and uncertainty. - Difficulty communicating model results and appraisal trade-offs. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to build financial modelling and investment appraisal skills. Participants will work on real-life scenarios, using spreadsheet software to create financial models and conduct investment analyses. Specific exercises will include building dynamic models, performing sensitivity analyses, and presenting findings to peers. Outputs will include detailed financial models, investment appraisal reports, and presentations that demonstrate their analytical findings and recommendations. This hands-on approach ensures that participants not only learn theoretical concepts but also apply them in a practical context, enhancing their confidence and competence in financial decision-making, while fostering collaboration and critical thinking. Target audience: This course is suitable for: Financial Analysts: Enhance skills in financial modelling for investment analysis. Investment Managers: Improve decision-making capabilities through rigorous appraisal techniques. Business Development Managers: Assess project viability and investment opportunities effectively. Corporate Finance Professionals: Strengthen financial forecasting and modelling competencies. Destinations: Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Cape Town, Vienna Course objectives: - Construct a comprehensive financial model for a hypothetical project, demonstrating key assumptions and calculations. - Evaluate investment opportunities using Net Present Value (NPV) and Internal Rate of Return (IRR) methods, providing clear recommendations. - Analyse sensitivity and scenario analyses to assess the impact of variable changes on financial outcomes. - Justify investment decisions based on quantitative analysis and qualitative factors, preparing a persuasive presentation. - Compare different investment appraisal techniques, identifying their advantages and limitations in various contexts. - Assess the financial health of a project using key performance indicators (KPIs) derived from the financial model. Target competencies: - Developing accurate financial models for diverse scenarios. - Conducting thorough investment appraisals using multiple techniques. - Interpreting financial data to inform strategic decisions. - Communicating complex financial concepts clearly to stakeholders. - Applying sensitivity analysis to evaluate risk in financial projections. - Utilising KPIs to monitor project performance and viability. Course outline: - Day 1: Foundations of Financial Modelling. Introduction to financial modelling concepts and best practices in finance. Overview of financial statements and their interrelationships for modelling. Key assumptions in financial modelling: revenue, costs, and capital structure. Building a basic financial model structure in spreadsheet software, including inputs and outputs. Introduction to Excel functions and tools for financial modelling, focusing on practical applications. Applied activity: Participants will create a basic financial model for a fictional startup, including revenue projections and cost estimates. They will identify key assumptions and structure the model appropriately, ensuring clarity and accuracy in their calculations. Output: A foundational financial model spreadsheet with key assumptions, calculations, and a summary of findings. - Day 2: Investment Appraisal Techniques. Understanding investment appraisal: purpose and importance in project evaluation. Detailed exploration of NPV and IRR calculations, including practical examples. Comparative analysis of payback period and profitability index for investment decisions. Introduction to risk assessment in investment decisions, including qualitative and quantitative factors. Real-world case studies of investment appraisal applications to reinforce learning. Applied activity: Participants will evaluate a proposed investment project using NPV and IRR methods, considering various cost scenarios and revenue projections. They will analyse the results and prepare a summary of their findings and recommendations for stakeholders. Output: An investment appraisal report with calculations, recommendations, and a clear rationale for the investment decision. - Day 3: Advanced Financial Modelling Techniques. Incorporating advanced Excel functions for financial modelling, including lookups and data tables. Building dynamic models with scenario and sensitivity analysis to assess risk. Integrating financial statements into a cohesive model for comprehensive analysis. Forecasting cash flows and understanding working capital requirements for projects. Best practices for model documentation and version control to ensure accuracy and reliability. Applied activity: Participants will enhance their financial model by incorporating sensitivity analysis to assess the impact of changes in key assumptions on project viability. They will document their findings and prepare to present the results to their peers. Output: An updated financial model with sensitivity analysis results, documentation, and a summary of key insights. - Day 4: Evaluating Investment Risks and Returns. Identifying and quantifying investment risks in financial models, including market and operational risks. Using Monte Carlo simulations for risk assessment and understanding variability in outcomes. Understanding the role of qualitative factors in investment decisions and their implications. Developing a risk management framework for projects to mitigate potential issues. Case studies on risk evaluation in investment projects to illustrate best practices. Applied activity: Participants will conduct a risk assessment for their financial model, using Monte Carlo simulations to evaluate potential outcomes and risks associated with the investment. They will prepare a report summarising their findings and recommendations for risk mitigation. Output: A risk assessment report detailing findings, recommendations, and strategies for managing identified risks. - Day 5: Integrated Financial Analysis and Decision Making. Combining financial modelling and investment appraisal for comprehensive analysis of projects. Preparing and delivering effective presentations of financial findings to stakeholders. Utilising feedback to refine financial models and appraisals for continuous improvement. Collaborative decision-making in investment scenarios, emphasising teamwork and communication skills. Final project: integrating all learned skills into a cohesive analysis and presentation. Applied activity: Participants will work in teams to present a comprehensive investment analysis, integrating their financial models and appraisal techniques. They will justify their recommendations to a panel of stakeholders, simulating a real-world investment decision-making environment. Output: A presentation and detailed investment analysis report, including financial models and justifications for investment decisions. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 413 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-413 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 558 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-558 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13969 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13969 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 671 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-671 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 832 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-832 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 945 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-945 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1058 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1058 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1235 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1235 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13970 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13970 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1348 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1348 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1445 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1445 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1590 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1590 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1735 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1735 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13971 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13971 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1880 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1880 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1977 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1977 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2090 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2090 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2267 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2267 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2363 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2363 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13972 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13972 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2477 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2477 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2622 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2622 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2767 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2767 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13973 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13973 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2912 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2912 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3009 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3009 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3057 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3057 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3299 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3299 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13974 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13974 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3412 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3412 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3509 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3509 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3654 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3654 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3767 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3767 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3928 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3928 ## Project Management: Planning, Execution and Control URL: https://smarthorizon.uk/course/project-management-planning-execution-and-control Brochure: https://smarthorizon.uk/course/project-management-planning-execution-and-control/brochure.pdf Course reference: project-management-planning-execution-and-control Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive framework for effective project management, focusing on planning, execution, and control. Participants will learn to apply methodologies and tools essential for managing projects successfully, ensuring timely delivery within scope and budget constraints. Why attend: Project managers often face significant challenges in aligning project goals with stakeholder expectations, managing resources effectively, and navigating unforeseen risks. This course addresses these critical issues by equipping participants with structured planning techniques and execution strategies that enhance project outcomes. By mastering these elements, project managers can maintain project momentum, achieve objectives, and deliver value to stakeholders. Additionally, participants will learn to balance competing demands, ensuring that projects are completed on time and within budget, which is essential for organisational success and client satisfaction. These skills are crucial for fostering a collaborative environment that drives project success. Effective project execution and control are vital for minimising risks and ensuring project success. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to apply learned methodologies. This hands-on approach fosters the development of critical decision-making skills necessary for navigating complex project environments. Participants will practice assessing project performance, identifying variances, and implementing corrective actions. By the end of the course, they will be equipped to lead projects confidently, communicate effectively with stakeholders, and adapt to changing circumstances, ultimately driving project success and contributing to their organisation's strategic objectives. This capability is essential for enhancing overall project delivery and stakeholder satisfaction. Professional Problems This Course Is Designed to Solve: - Unclear project scope, objectives and success criteria. - Plans that do not account for resources, dependencies and risks. - Weak monitoring of delivery and uncontrolled changes. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to reinforce learning. Participants will engage in group exercises that mimic real project scenarios, allowing them to practice planning, execution, and control techniques. Each day includes specific tasks that require participants to apply theoretical concepts to practical situations. Outputs will include project plans, risk assessments, and performance reports, demonstrating their ability to apply learned methodologies effectively. This approach ensures that participants not only understand the principles of project management but also gain hands-on experience in managing projects from initiation to closure, preparing them for real-world challenges. The integration of collaborative activities further enhances teamwork and communication skills essential for successful project management. Target audience: This course is suitable for: Project Managers responsible for leading teams and delivering projects. Team Leaders involved in project execution and monitoring progress. Business Analysts who support project requirements and stakeholder communication. Operations Managers overseeing project integration with business processes. Destinations: Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Cape Town, Barcelona Course objectives: - Analyse project requirements to develop a comprehensive project plan. - Design a project schedule using Gantt charts and critical path methods. - Assess project risks and develop mitigation strategies for identified risks. - Prioritise project tasks based on resource availability and stakeholder input. - Construct a project budget that aligns with project scope and objectives. - Evaluate project performance using key performance indicators (KPIs) and provide recommendations for improvement. - Implement effective communication strategies to engage stakeholders throughout the project lifecycle. Target competencies: - Developing detailed project plans that align with strategic objectives. - Utilising project management software for scheduling and resource allocation. - Implementing risk management frameworks to identify and mitigate project risks. - Communicating effectively with stakeholders throughout the project lifecycle. - Monitoring project progress and making data-driven adjustments as necessary. - Facilitating team collaboration to enhance project execution. Course outline: - Day 1: Foundations of Project Management. Understanding project management principles and methodologies, including PMBOK and Agile. Identifying project stakeholders, their roles, and expectations for successful outcomes. Defining project scope and objectives clearly to avoid scope creep. Exploring the project lifecycle phases: initiation, planning, execution, monitoring, and closure. Introduction to project management tools and software, such as MS Project and Trello. Applied activity: Participants will create a project charter for a fictional project, identifying stakeholders, scope, objectives, and deliverables using a structured template. They will also assess potential risks and outline initial strategies for stakeholder engagement. Output: A completed project charter document outlining the project's key elements. - Day 2: Project Planning Techniques. Developing a work breakdown structure (WBS) for detailed task identification and organisation. Creating a project schedule with Gantt charts and critical path analysis to optimise timelines. Estimating resources and time for project activities using estimation techniques like PERT. Setting milestones and deliverables for tracking progress against the project plan. Integrating stakeholder feedback into project planning to ensure alignment and buy-in. Applied activity: Using the WBS, participants will develop a detailed project schedule, including task dependencies, resource allocation, and timelines, ensuring all aspects are covered. They will also prepare a presentation to communicate the schedule to stakeholders. Output: A comprehensive project schedule with Gantt chart and resource allocation details. - Day 3: Executing Projects Effectively. Implementing project plans and managing team dynamics to foster collaboration and productivity. Utilising communication tools for team collaboration, including virtual meeting platforms and project management software. Applying Agile methodologies for iterative project execution and continuous improvement. Monitoring project progress and adapting plans as needed to address challenges and changes. Managing stakeholder expectations during execution through regular updates and feedback sessions. Applied activity: Participants will role-play a project team meeting to discuss progress, address challenges, and adjust the project plan accordingly, simulating real-world dynamics. They will practice conflict resolution and decision-making skills during the meeting. Output: Meeting minutes summarising decisions, action items, and adjustments to the project plan. - Day 4: Controlling and Monitoring Projects. Establishing key performance indicators (KPIs) for project success and tracking progress effectively. Using earned value management (EVM) to assess project performance against budget and schedule. Conducting regular project reviews and status updates to ensure alignment with objectives. Identifying and addressing project variances promptly to mitigate risks and delays. Implementing corrective actions to keep projects on track and aligned with stakeholder expectations. Applied activity: Participants will analyse a case study with performance data to identify variances, assess their impact, and propose corrective actions to realign the project. They will also prepare a report to present their findings to stakeholders. Output: A report detailing performance analysis, variances identified, and recommended corrective actions. - Day 5: Integrated Project Management Simulation. Applying all learned concepts in a simulated project environment to reinforce skills and knowledge. Collaborating in teams to manage a complex project scenario, making decisions based on evolving project data. Making real-time decisions based on project data and stakeholder feedback to drive project success. Evaluating project outcomes against initial objectives and KPIs to assess overall performance. Reflecting on lessons learned and areas for improvement to enhance future project management practices. Applied activity: Teams will manage a simulated project from initiation to closure, making decisions based on evolving project scenarios and stakeholder inputs, simulating real project dynamics. They will also present their project outcomes to a panel of stakeholders for feedback. Output: A final project report summarising outcomes, lessons learned, and future recommendations for project management practices. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13975 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13975 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 515 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-515 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 708 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-708 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 788 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-788 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 869 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-869 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1047 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1047 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1160 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1160 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13976 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13976 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1256 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1256 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1401 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1401 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1547 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1547 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13977 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13977 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1692 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1692 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1788 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1788 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1901 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1901 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2079 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2079 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13978 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13978 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2192 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2192 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2304 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2304 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2433 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2433 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2579 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2579 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2724 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2724 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13979 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13979 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2820 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2820 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2933 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2933 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3175 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3175 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3224 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3224 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13980 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13980 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3320 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3320 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3465 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3465 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3611 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3611 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3804 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3804 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3884 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3884 ## Project Scheduling, Cost Estimation and Control URL: https://smarthorizon.uk/course/project-scheduling-cost-estimation-and-control Brochure: https://smarthorizon.uk/course/project-scheduling-cost-estimation-and-control/brochure.pdf Course reference: project-scheduling-cost-estimation-and-control Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides practical skills in project scheduling, cost estimation, and control techniques. Participants will learn to develop accurate project timelines, estimate costs effectively, and implement control measures to ensure project success, enhancing their project management capabilities. Why attend: Project managers frequently face challenges in delivering projects on time and within budget. Inaccurate scheduling and cost estimation can lead to project overruns, resource misallocation, and stakeholder dissatisfaction. This course addresses these critical issues by equipping participants with essential skills to create reliable schedules and accurate cost estimates, ensuring better project outcomes. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to apply learned techniques to actual project situations. By mastering these skills, they will enhance their ability to manage project timelines and budgets effectively, ultimately improving their professional performance and career prospects. Effective project management requires a comprehensive understanding of scheduling, cost estimation, and control measures. Participants will practice developing project schedules using Gantt charts and critical path methods, estimating costs through various techniques, and applying control measures to monitor project performance. They will also learn to communicate project status and financial implications to stakeholders, ensuring transparency and alignment. These practical capabilities will empower participants to make informed decisions, manage resources efficiently, and navigate the complexities of project management with confidence, leading to successful project delivery and stakeholder satisfaction. Professional Problems This Course Is Designed to Solve: - Schedules that overlook dependencies and resource constraints. - Cost estimates with inconsistent assumptions. - Late identification of schedule slippage and cost overruns. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, practical exercises, and group workshops to enhance learning. Participants will engage in scenario-based simulations where they will create project schedules and cost estimates. Each session will culminate in a group discussion to analyse outcomes and refine techniques. Participants will produce project schedules, cost estimation reports, and control plans as tangible outputs, demonstrating their understanding and application of the concepts taught. This hands-on approach ensures that participants can directly apply what they learn to their own projects, reinforcing their skills and knowledge in a practical context. This integration of theory and practice is essential for effective learning. Target audience: This course is suitable for: Project Managers responsible for overseeing project execution and delivery. Cost Estimators involved in preparing project budgets and financial forecasts. Project Planners tasked with developing and maintaining project schedules. Operations Managers who need to align project outcomes with organisational goals. Destinations: Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Cape Town, Vienna Course objectives: - Analyse project requirements to develop a comprehensive project schedule that meets stakeholder expectations. - Calculate project costs using various estimation techniques and tools to ensure budget accuracy. - Construct a Gantt chart to visually represent project timelines and milestones for effective tracking. - Assess project performance using earned value management principles to identify variances and trends. - Prioritise tasks based on critical path analysis to optimise project delivery and resource allocation. - Justify cost control measures to mitigate budget overruns and resource wastage effectively. - Develop a project control plan to monitor and manage project performance throughout the project lifecycle. Target competencies: - Developing detailed project schedules using industry-standard tools and methodologies. - Estimating project costs accurately using various methodologies and techniques. - Implementing effective project control measures to track progress and performance. - Utilising earned value management for performance assessment and reporting. - Conducting critical path analysis to optimise project timelines and resource allocation. - Communicating project status and financial implications to stakeholders effectively. - Creating contingency plans to address potential project risks and challenges. Course outline: - Day 1: Foundations of Project Scheduling. Introduction to project scheduling concepts and terminology, including key terms and definitions. Understanding the project life cycle and its phases, from initiation to closure. Identifying key components of a project schedule, such as tasks, milestones, and dependencies. Exploring different scheduling methodologies and tools, including Agile and Waterfall approaches. Overview of Gantt charts and critical path method, including their applications and benefits. Applied activity: Participants will analyse a fictional project brief to identify key milestones and deliverables. They will create an initial project schedule using a Gantt chart, considering task dependencies and timelines, while discussing potential scheduling challenges. Output: A Gantt chart outlining the project schedule with identified milestones and dependencies. - Day 2: Cost Estimation Techniques. Understanding the importance of accurate cost estimation in project management and its impact on project success. Exploring different cost estimation techniques: analogous, parametric, and bottom-up, with practical examples. Identifying direct and indirect costs in project budgeting, including fixed and variable costs. Utilising software tools for cost estimation, such as Excel and project management software, to enhance accuracy. Developing a cost estimation template for projects, including necessary cost categories and calculations. Applied activity: Using a fictional project scenario, participants will apply different cost estimation techniques to develop a comprehensive project budget, considering various cost factors, contingencies, and potential risks associated with the project. Output: A detailed cost estimation report for the fictional project, including a breakdown of costs and assumptions. - Day 3: Implementing Control Measures. Understanding project control and monitoring processes, including the role of project managers in maintaining control. Exploring key performance indicators (KPIs) for project success, including schedule variance and cost variance metrics. Introduction to earned value management (EVM) principles, including how to calculate and interpret EVM metrics. Developing a project control plan to track progress, including reporting mechanisms and frequency. Identifying corrective actions for budget and schedule variances, including strategies for effective communication with stakeholders. Applied activity: Participants will review a case study of a project facing budget overruns. They will develop a control plan using EVM principles to monitor and report on project performance, including suggested corrective actions based on their analysis. Output: A project control plan with EVM metrics, identified variances, and proposed corrective actions. - Day 4: Optimising Project Delivery. Conducting critical path analysis for project optimisation, including identifying critical tasks and their impact on project timelines. Identifying bottlenecks and resource constraints in project schedules, including techniques for resource allocation and management. Utilising scheduling software for advanced project management, including features that enhance scheduling accuracy. Implementing risk management strategies in scheduling, including risk identification and mitigation planning. Developing contingency plans for potential project delays, including communication strategies and stakeholder engagement. Applied activity: In teams, participants will analyse a complex project schedule to identify critical paths and potential bottlenecks. They will propose optimisations and contingency plans to enhance project delivery, considering resource availability and project constraints. Output: An optimised project schedule with identified critical paths, proposed solutions, and contingency plans. - Day 5: Integrated Project Management Application. Bringing together scheduling, cost estimation, and control measures into a cohesive project management approach. Developing a comprehensive project management plan that integrates all aspects of project execution. Simulating project execution and monitoring in a controlled environment, including real-time decision-making. Presenting project plans to stakeholders for approval, including effective communication techniques and presentation skills. Reflecting on lessons learned and best practices in project management, including continuous improvement strategies. Applied activity: Participants will work in groups to integrate their schedules, cost estimates, and control measures into a comprehensive project management plan for a fictional project. They will present their plans to a panel of stakeholders, addressing potential questions and concerns. Output: A complete project management plan including schedule, budget, control measures, and a presentation summarising key aspects. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 451 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-451 - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13981 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13981 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 596 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-596 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 661 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-661 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 741 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-741 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 983 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-983 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1096 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1096 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1193 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1193 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13982 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13982 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1338 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1338 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1483 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1483 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1628 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1628 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1725 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1725 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13983 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13983 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1838 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1838 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2015 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2015 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2128 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2128 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13984 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13984 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2225 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2225 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2321 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2321 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2515 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2515 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2660 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2660 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2757 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2757 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13985 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13985 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2870 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2870 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3047 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3047 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3144 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3144 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3257 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3257 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13986 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13986 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3402 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3402 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3547 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3547 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3692 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3692 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3757 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3757 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3837 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3837 ## Project Risk Management URL: https://smarthorizon.uk/course/project-risk-management Brochure: https://smarthorizon.uk/course/project-risk-management/brochure.pdf Course reference: project-risk-management Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Project Risk Management equips professionals with essential skills to identify, assess, and mitigate risks in projects. Participants will learn practical techniques to enhance decision-making and improve project outcomes, ensuring successful delivery within scope, time, and budget constraints. Why attend: Project managers often face uncertainty that can derail timelines and budgets. Understanding risk management is crucial for identifying potential issues early, allowing for proactive strategies to mitigate impacts. This course addresses the specific challenges of managing risks in various project environments, enhancing participants' ability to navigate complexities effectively. By mastering risk identification and analysis, attendees will be equipped to make informed decisions that directly influence project success, stakeholder satisfaction, and overall organisational performance. The skills developed will empower participants to lead their teams through uncertainty, ensuring that projects remain on track despite unforeseen challenges. Participants will engage in hands-on exercises that simulate real-world project scenarios, enabling them to apply risk assessment tools and techniques. By practising risk identification, qualitative and quantitative analysis, and response planning, attendees will develop actionable strategies to manage risks, ultimately improving project success rates and stakeholder satisfaction. The course will also cover the integration of risk management into project planning and execution, ensuring that participants can effectively communicate risk status and strategies to stakeholders at all levels. This comprehensive approach will enhance their capability to lead projects with confidence and foresight. Professional Problems This Course Is Designed to Solve: - Risks identified too late to influence project decisions. - Risk registers without prioritised responses or owners. - Weak monitoring of uncertainty throughout delivery. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to build practical skills in risk management. Participants will work in teams to analyse fictional project scenarios, using risk assessment frameworks such as the Risk Breakdown Structure (RBS) and Monte Carlo simulations. Each session will involve collaborative exercises where participants identify and assess risks, develop response strategies, and create risk registers. Outputs will include risk management plans and prioritised risk analysis reports, ensuring participants can apply their learning directly to their work environments. This hands-on approach fosters engagement and reinforces the practical application of risk management concepts, enhancing retention and real-world applicability. Target audience: This course is suitable for: Project Managers responsible for delivering projects on time and within budget. Risk Analysts who need to enhance their risk assessment capabilities. Team Leaders who oversee project teams and need to manage risks effectively. Operations Managers involved in project execution and delivery. Destinations: Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Vienna, Barcelona Course objectives: - Identify potential project risks using a structured framework and risk register. - Assess risks qualitatively and quantitatively to prioritise responses effectively. - Develop risk response strategies tailored to specific project needs and contexts. - Construct a comprehensive risk register for a fictional project scenario. - Analyse the impact of identified risks on project objectives and deliverables. - Evaluate the effectiveness of risk mitigation strategies post-implementation and adjust as necessary. - Facilitate risk management workshops with project stakeholders to enhance collaboration. - Monitor and review project risks throughout the project lifecycle to ensure ongoing management. Target competencies: - Conducting thorough risk identification using established frameworks. - Performing qualitative and quantitative risk analysis to inform decisions. - Creating effective risk response plans tailored to project contexts. - Utilising risk management tools and techniques in project scenarios. - Facilitating risk management workshops with project stakeholders. - Monitoring and reviewing project risks throughout the project lifecycle. Course outline: - Day 1: Foundations of Project Risk Management. Understanding the importance of risk management in project success and delivery. Identifying different types of project risks, including internal and external factors. Exploring the risk management process and its key phases in project management. Introduction to risk management frameworks and industry standards for best practices. Establishing a risk management culture within teams to enhance awareness. Applied activity: Participants will analyse a case study of a failed project to identify risks that were overlooked. They will discuss the implications of these risks and propose initial mitigation strategies, focusing on enhancing their risk awareness and management skills. Output: A report summarising identified risks and proposed mitigation strategies. - Day 2: Risk Identification Techniques. Utilising brainstorming and checklists for comprehensive risk identification. Conducting interviews and surveys to gather insights from stakeholders. Employing the Risk Breakdown Structure (RBS) for effective risk categorisation. Mapping risks to project objectives and deliverables for clarity. Documenting identified risks in a risk register for tracking and management. Applied activity: In small groups, participants will conduct a risk identification workshop for a fictional project, utilising various techniques to compile a comprehensive list of risks. They will categorise these risks and discuss their potential impacts on project success. Output: A completed risk register with identified risks and their categories. - Day 3: Risk Analysis: Qualitative and Quantitative. Understanding qualitative vs quantitative risk analysis and their applications. Applying risk scoring techniques for effective prioritisation of risks. Introduction to Monte Carlo simulations for risk quantification and impact assessment. Assessing the impact and likelihood of identified risks using established methods. Utilising tools for effective risk analysis and reporting. Applied activity: Participants will perform qualitative risk analysis on their risk register, scoring risks based on impact and likelihood. They will then conduct a simple Monte Carlo simulation to quantify potential impacts on project objectives and deliverables. Output: A prioritised risk analysis report with qualitative scores and simulation results. - Day 4: Developing Risk Response Strategies. Exploring risk response strategies: avoidance, mitigation, transfer, and acceptance. Creating actionable plans for high-priority risks identified in analysis. Incorporating stakeholder input into response strategies for buy-in. Monitoring and adjusting risk responses during the project lifecycle for effectiveness. Communicating risk responses to stakeholders effectively to ensure transparency. Applied activity: Working in teams, participants will develop risk response strategies for the top three risks identified in their analysis, creating action plans that include responsibilities, timelines, and monitoring mechanisms to ensure effective implementation. Output: A detailed risk response plan for the selected risks. - Day 5: Integrating Risk Management into Project Planning. Embedding risk management into project planning and execution for seamless integration. Utilising risk management software tools for effective tracking and reporting. Establishing a risk monitoring and review process for ongoing management. Communicating risk status to stakeholders throughout the project lifecycle. Evaluating the effectiveness of risk management practices post-project for continuous improvement. Applied activity: Participants will integrate their risk management plans into a fictional project plan, ensuring that risk monitoring and communication strategies are included. They will present their integrated plans to the group, focusing on stakeholder engagement and transparency. Output: An integrated project plan that includes risk management components. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 498 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-498 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 610 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-610 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 852 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-852 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 900 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-900 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13987 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13987 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 997 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-997 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1143 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1143 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1287 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1287 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1433 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1433 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1530 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1530 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13988 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13988 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1642 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1642 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1820 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1820 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1932 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1932 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2029 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2029 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13989 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13989 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2175 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2175 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2351 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2351 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2465 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2465 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2562 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2562 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13990 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13990 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2674 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2674 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2852 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2852 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2964 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2964 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13991 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13991 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3077 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3077 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3207 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3207 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3351 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3351 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3497 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3497 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3594 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3594 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13992 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13992 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3706 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3706 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3948 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3948 ## Agile Project Management: Planning and Delivery URL: https://smarthorizon.uk/course/agile-project-management-planning-and-delivery Brochure: https://smarthorizon.uk/course/agile-project-management-planning-and-delivery/brochure.pdf Course reference: agile-project-management-planning-and-delivery Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive exploration of Agile Project Management, focusing on effective planning and delivery techniques. Participants will learn to implement Agile methodologies, enhance team collaboration, and deliver projects that meet stakeholder expectations in a dynamic environment. Why attend: Agile Project Management addresses the challenge of rapidly changing project requirements and stakeholder demands. Traditional project management methods often fall short in these scenarios, leading to missed deadlines, budget overruns, and unsatisfied clients. This course equips participants with Agile principles and practices, enabling them to adapt and respond effectively to changes throughout the project lifecycle. Participants will learn to implement iterative planning, manage stakeholder expectations, and enhance team collaboration, which are critical for delivering successful projects in fast-paced environments. By mastering these skills, professionals can significantly improve their project outcomes and client satisfaction. Practical exercises simulate real-world project scenarios, allowing participants to apply Agile frameworks such as Scrum and Kanban. They will learn to facilitate Agile ceremonies, prioritise backlogs, and deliver incremental value to stakeholders. Additionally, participants will engage in risk assessment and mitigation strategies, ensuring that potential issues are addressed proactively. By mastering these capabilities, participants will enhance their project delivery skills, improve team dynamics, and ultimately contribute to the success of their organisations. The course emphasises the importance of continuous improvement and adaptability, ensuring that participants are well-prepared to lead Agile teams effectively and drive project success. Professional Problems This Course Is Designed to Solve: - Delivery plans that cannot adapt to changing requirements. - Backlogs without clear priorities or useful acceptance criteria. - Team practices that do not support feedback and incremental delivery. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and hands-on simulations to build participants' Agile capabilities. Each day includes practical exercises where participants will work in teams to solve project challenges using Agile methodologies. For instance, they will create user stories, manage sprint backlogs, and conduct retrospectives. Learning evidence includes the creation of project artefacts such as user stories, sprint backlogs, and project plans, which participants will develop and refine throughout the course. This approach ensures that participants not only learn the theory behind Agile but also gain the practical skills necessary to implement Agile practices in their own projects. Target audience: This course is suitable for: Project Managers seeking to adopt Agile methodologies for improved project delivery. Team Leaders responsible for Agile project delivery and team performance. Business Analysts involved in requirement gathering and stakeholder engagement in Agile projects. Product Owners focused on maximising product value through Agile practices and stakeholder collaboration. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Rome, Barcelona, Cape Town Course objectives: - Analyse Agile principles and their impact on project delivery in dynamic environments. - Design a project plan using Scrum methodology, including defined roles and ceremonies for team collaboration. - Prioritise a product backlog based on stakeholder needs, project goals, and value delivery. - Construct user stories that effectively capture project requirements and acceptance criteria for development. - Assess team dynamics and identify strategies for improving collaboration and communication in Agile settings. - Justify the selection of Agile tools and techniques for specific project scenarios and team capabilities. - Evaluate project risks and develop mitigation strategies within an Agile framework to ensure project success. - Implement continuous improvement practices through Agile retrospectives to enhance team performance. Target competencies: - Facilitating Agile ceremonies and meetings effectively to enhance team engagement. - Creating and managing product backlogs for Agile projects to ensure prioritisation of tasks. - Developing user stories and acceptance criteria that align with stakeholder needs and project goals. - Implementing iterative planning and delivery cycles to adapt to changing project requirements. - Enhancing team collaboration and communication in Agile settings to improve project outcomes. - Utilising Agile tools for project tracking and reporting to maintain transparency and accountability. - Evaluating project risks and developing mitigation strategies to address potential challenges. Course outline: - Day 1: Introduction to Agile Principles. Overview of Agile methodologies and frameworks, including Scrum and Kanban. Key principles of the Agile Manifesto and their relevance to project management. Benefits of Agile over traditional project management approaches in dynamic environments. Understanding roles in Agile teams: Scrum Master, Product Owner, Development Team. Agile project lifecycle and phases, including planning, execution, and review. Applied activity: In small groups, participants will analyse a case study of a failed project using traditional methods. They will identify key issues and discuss how Agile principles could have improved the outcome, focusing on adaptability and stakeholder engagement. Output: A report summarising findings and proposed Agile solutions. - Day 2: Scrum Framework and Roles. Detailed exploration of the Scrum framework and its components, including roles and responsibilities. Roles and responsibilities of Scrum Master, Product Owner, and Development Team members in project success. Scrum ceremonies: Sprint Planning, Daily Stand-up, Sprint Review, and Retrospective, and their importance. Creating a Scrum board and managing sprints effectively to track progress and issues. Common challenges in Scrum implementation and strategies for overcoming them. Applied activity: Participants will simulate a Sprint Planning meeting, creating a sprint backlog based on a set of user stories. They will role-play as Scrum Master, Product Owner, and team members to understand their responsibilities and interactions. Output: A completed sprint backlog and a plan for the upcoming sprint. - Day 3: User Stories and Backlog Management. Crafting effective user stories and acceptance criteria that align with stakeholder needs. Techniques for prioritising the product backlog, including MoSCoW and Kano models. Understanding the importance of stakeholder engagement in backlog refinement and prioritisation. Tools for managing and tracking the backlog, such as JIRA or Trello. Best practices for maintaining a healthy backlog and ensuring it reflects project goals. Applied activity: Participants will work in pairs to create user stories based on a fictional product. They will then prioritise these stories in a backlog session, considering stakeholder input and project objectives to ensure alignment. Output: A prioritised product backlog with user stories and acceptance criteria. - Day 4: Agile Estimation and Planning. Techniques for estimating effort in Agile projects: Story Points, T-shirt sizing, and planning poker. Creating a release plan based on Agile principles and team velocity. Using burndown charts for tracking progress and adjusting plans. Adjusting plans based on team velocity and feedback from stakeholders. Risk management in Agile projects, including identifying and mitigating risks. Applied activity: Participants will estimate user stories using story points and create a release plan for a fictional project, considering team capacity and velocity. They will discuss how to adjust plans based on potential risks and stakeholder feedback. Output: A release plan with estimated timelines, milestones, and risk mitigation strategies. - Day 5: Integrating Agile Practices. Combining Agile methodologies with other project management approaches for hybrid models. Scaling Agile practices for larger projects and teams, including the use of SAFe or LeSS frameworks. Continuous improvement: Retrospectives and feedback loops to enhance team performance. Implementing Agile tools for tracking and reporting project progress effectively. Case studies of successful Agile implementations and lessons learned. Applied activity: In teams, participants will develop a comprehensive Agile project plan for a fictional project, integrating all learned concepts and practices. They will present their plan to the group for feedback, focusing on adaptability and stakeholder engagement. Output: A complete Agile project plan including roles, backlog, release strategy, and risk management. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 424 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-424 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 537 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-537 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 714 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-714 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 811 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-811 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 924 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-924 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13993 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13993 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1069 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1069 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1214 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1214 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1359 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1359 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1456 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1456 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13994 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13994 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1569 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1569 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1746 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1746 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1859 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1859 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1956 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1956 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13995 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13995 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2101 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2101 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2246 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2246 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2374 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2374 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2488 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2488 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13996 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13996 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2601 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2601 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2778 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2778 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2891 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2891 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13997 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13997 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2988 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2988 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3084 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3084 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3278 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3278 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3423 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3423 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3520 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3520 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13998 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13998 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3633 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3633 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3810 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3810 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3907 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3907 ## Project Stakeholder Management and Communication URL: https://smarthorizon.uk/course/project-stakeholder-management-and-communication Brochure: https://smarthorizon.uk/course/project-stakeholder-management-and-communication/brochure.pdf Course reference: project-stakeholder-management-and-communication Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the essential skills and techniques for effectively managing project stakeholders and communication. Participants will learn to identify stakeholders, assess their influence, and develop tailored communication strategies to ensure project success and stakeholder satisfaction. Why attend: Project stakeholders can significantly impact project outcomes, making their effective management crucial for success. Miscommunication or neglecting stakeholder needs can lead to project delays, budget overruns, and dissatisfaction. This course equips participants with the skills to identify, analyse, and engage stakeholders effectively, ensuring their voices are heard and their expectations managed. Participants will also learn to navigate complex stakeholder dynamics, balancing competing interests while fostering collaboration. By mastering these skills, attendees will enhance their ability to drive project success, mitigate risks, and create a positive environment for stakeholder engagement, ultimately leading to more successful project outcomes. Participants will engage in practical exercises that simulate real-world stakeholder scenarios, allowing them to develop tailored communication strategies. By practising stakeholder analysis, communication planning, and conflict resolution, attendees will enhance their ability to foster collaboration and support among diverse stakeholder groups. The course will also cover techniques for soliciting feedback and managing expectations, ensuring that stakeholders remain informed and engaged throughout the project lifecycle. This hands-on approach will empower participants to make informed decisions and implement effective strategies that address stakeholder concerns, leading to improved project delivery and stakeholder satisfaction. Professional Problems This Course Is Designed to Solve: - Stakeholders identified late or engaged inconsistently. - Communication that overlooks different information needs. - Unresolved expectations and conflicts affecting project delivery. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to build practical skills in stakeholder management and communication. Participants will engage in stakeholder mapping exercises, develop communication plans, and simulate stakeholder meetings. These activities will provide opportunities to apply theoretical concepts in realistic scenarios, enhancing understanding and retention. Outputs will include stakeholder analysis reports, communication strategy documents, and conflict resolution plans, providing tangible evidence of their learning and application of concepts. This approach ensures that participants not only learn the principles of stakeholder management but also gain the confidence to implement them effectively in their projects. Target audience: This course is suitable for: Project Managers responsible for stakeholder engagement. Business Analysts involved in project requirements gathering. Team Leaders coordinating with various project stakeholders. Communications Specialists focused on project-related messaging. Destinations: Vienna, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Rome, Cape Town Course objectives: - Identify key stakeholders and assess their influence on project outcomes. - Analyse stakeholder needs and expectations to inform communication strategies. - Design a stakeholder communication plan tailored to specific project contexts. - Prioritise stakeholder engagement activities based on influence and interest levels. - Evaluate the effectiveness of communication methods used with stakeholders. - Facilitate stakeholder meetings to address concerns and gather feedback. Target competencies: - Conduct stakeholder analysis to determine influence and interest. - Develop effective communication strategies for diverse stakeholder groups. - Facilitate productive discussions with stakeholders to gather insights. - Implement conflict resolution techniques in stakeholder interactions. - Create comprehensive stakeholder engagement plans. - Evaluate communication effectiveness and adapt strategies accordingly. Course outline: - Day 1: Understanding Stakeholders and Their Impact. Define project stakeholders and their roles in project success. Identify different types of stakeholders and their interests. Assess the influence of stakeholders on project outcomes and decision-making processes. Explore the importance of stakeholder engagement in project management methodologies. Discuss common challenges in stakeholder management and strategies to overcome them. Applied activity: Participants will conduct a stakeholder analysis for a fictional project, identifying key stakeholders, their interests, influence levels, and potential impact on project success. They will use a stakeholder matrix to categorise stakeholders accordingly and discuss their findings in groups. Output: A completed stakeholder analysis report with a detailed stakeholder matrix and insights. - Day 2: Stakeholder Communication Strategies. Explore the principles of effective communication in project management and its impact on stakeholder relationships. Identify communication preferences of different stakeholder groups and tailor messages accordingly. Develop tailored communication strategies based on stakeholder analysis and project requirements. Discuss barriers to effective communication and how to overcome them in various contexts. Learn about the role of transparency and regular updates in stakeholder communication. Applied activity: Participants will create a communication plan for their identified stakeholders from Day 1, detailing methods, frequency, and content tailored to each stakeholder's needs. They will present their plans to peers for feedback and refinement. Output: A comprehensive stakeholder communication plan outlining strategies for engagement. - Day 3: Engaging Stakeholders Effectively. Discuss techniques for engaging stakeholders throughout the project lifecycle, from initiation to closure. Learn methods for soliciting stakeholder feedback and input during key project phases. Explore the importance of active listening and empathy in stakeholder interactions. Practice facilitation skills for stakeholder meetings, ensuring all voices are heard. Identify strategies for managing stakeholder expectations and addressing concerns proactively. Applied activity: Participants will role-play a stakeholder meeting, practising facilitation and active listening skills to address stakeholder concerns and gather feedback. They will simulate various stakeholder responses and develop strategies to manage differing opinions effectively. Output: A summary report of the stakeholder meeting outcomes, including feedback received and action items. - Day 4: Conflict Resolution and Negotiation. Identify common sources of conflict among stakeholders and their potential impact on projects. Explore conflict resolution techniques applicable to project settings and stakeholder interactions. Discuss negotiation strategies for aligning stakeholder interests and achieving win-win outcomes. Practice mediation skills in stakeholder disputes through realistic scenarios. Evaluate the impact of unresolved conflicts on project success and stakeholder relationships. Applied activity: Participants will engage in a negotiation simulation where they must resolve a conflict between two stakeholder groups with opposing interests, using techniques learned in the session. They will document their negotiation process and outcomes for review. Output: A conflict resolution strategy document outlining the negotiation process and outcomes achieved. - Day 5: Integrating Stakeholder Management into Project Planning. Discuss the integration of stakeholder management into project planning processes and methodologies. Explore tools and techniques for ongoing stakeholder engagement throughout the project lifecycle. Learn how to monitor and evaluate stakeholder engagement effectiveness using metrics. Develop a plan for continuous stakeholder communication and feedback mechanisms. Reflect on lessons learned from stakeholder management experiences and apply them to future projects. Applied activity: Participants will create an integrated stakeholder management plan that outlines engagement strategies, communication methods, and evaluation metrics for a fictional project, synthesising all concepts learned throughout the course. They will present their plans for peer review. Output: A comprehensive stakeholder management plan for the fictional project, including strategies for engagement and evaluation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13999 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13999 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 533 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-533 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 694 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-694 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 758 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-758 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 887 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-887 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1033 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1033 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1178 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1178 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14000 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14000 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1274 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1274 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1387 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1387 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1565 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1565 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1678 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1678 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14001 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14001 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1774 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1774 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1919 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1919 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2065 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2065 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2210 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2210 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14002 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14002 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2338 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2338 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2419 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2419 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2597 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2597 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2710 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2710 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14003 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14003 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2806 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2806 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2951 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2951 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3129 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3129 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3242 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3242 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14004 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14004 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3338 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3338 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3451 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3451 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3629 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3629 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3790 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3790 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3854 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3854 ## Project Management Office: Design, Governance and Performance URL: https://smarthorizon.uk/course/project-management-office-design-governance-and-performance Brochure: https://smarthorizon.uk/course/project-management-office-design-governance-and-performance/brochure.pdf Course reference: project-management-office-design-governance-and-performance Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to design, govern, and enhance the performance of a Project Management Office (PMO). Participants will learn practical frameworks and tools to align PMO functions with organisational strategy and improve project delivery outcomes. Why attend: Establishing an effective Project Management Office (PMO) is crucial for organisations aiming to streamline project governance and enhance performance. Many PMOs struggle with unclear roles, ineffective governance structures, and misalignment with strategic objectives, leading to project failures and wasted resources. This course addresses these challenges by providing participants with the knowledge to design a PMO that meets organisational needs, implement robust governance frameworks, and improve project outcomes through effective performance measurement and stakeholder engagement. Participants will also learn to navigate the complexities of project prioritisation, resource allocation, and risk management, ensuring their PMO can adapt to changing business environments and deliver value consistently. Participants will engage in practical exercises that simulate real-world PMO scenarios, allowing them to develop capabilities in governance frameworks, performance metrics, and stakeholder engagement. By the end of the course, attendees will be equipped to make informed decisions regarding PMO structure, processes, and performance evaluation, ensuring their PMO becomes a valuable asset in achieving strategic goals. They will also learn to justify their PMO initiatives to senior management and align project delivery with organisational objectives. This hands-on approach fosters a deep understanding of the PMO's role in driving project success and organisational effectiveness. Professional Problems This Course Is Designed to Solve: - Inconsistent project governance across a portfolio. - Unclear PMO responsibilities and service priorities. - Reporting that provides limited insight into delivery performance. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate learning. Participants will work on real-world scenarios to design PMO structures, develop governance frameworks, and create performance measurement tools. Each session culminates in practical outputs, such as governance models and performance dashboards, that participants can apply in their own organisations. Simulations will be used to reinforce learning, enabling participants to practice stakeholder engagement and decision-making in a controlled environment. This approach ensures that participants leave with actionable skills and tools relevant to their PMO roles, ready to implement what they have learned in their workplaces. Target audience: This course is suitable for: Project Managers seeking to enhance PMO effectiveness and governance. PMO Directors responsible for governance, performance, and strategic alignment. Business Analysts involved in project delivery processes and stakeholder engagement. Senior Management overseeing project strategy alignment and PMO contributions. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Rome, Vienna, Cape Town Course objectives: - Design a tailored PMO structure that aligns with organisational strategy and project needs. - Assess governance frameworks to ensure effective project oversight and compliance. - Evaluate performance metrics to measure PMO effectiveness and project success. - Construct a stakeholder engagement plan to enhance PMO communication and collaboration. - Justify the selection of project management methodologies for PMO implementation based on project types. - Analyse case studies to identify best practices in PMO governance and performance management. - Prioritise PMO initiatives based on organisational needs and project demands for strategic alignment. Target competencies: - Developing governance frameworks for PMOs that ensure compliance and oversight. - Implementing performance measurement systems that track project outcomes effectively. - Facilitating stakeholder engagement in project management to enhance collaboration. - Aligning PMO functions with strategic objectives to drive organisational success. - Analysing project performance data for informed decision-making and improvements. - Designing PMO structures tailored to organisational needs and project types. Course outline: - Day 1: Foundations of PMO Design. Defining the role and purpose of a PMO in organisations and project environments. Exploring different PMO models, including supportive, controlling, and directive types. Identifying key stakeholders and their expectations for PMO performance and governance. Assessing organisational readiness for PMO implementation through maturity assessments. Establishing PMO objectives aligned with business strategy and project goals. Applied activity: Participants will assess their organisation's current project management landscape and identify gaps that a PMO could address. They will then outline a proposed PMO structure based on their findings, considering stakeholder needs, strategic alignment, and potential resource constraints. Output: A draft PMO structure proposal that includes roles, responsibilities, and objectives tailored to the organisation. - Day 2: Governance Frameworks for PMOs. Understanding governance principles in project management, including accountability and transparency. Designing governance structures for effective oversight, including roles and responsibilities. Establishing decision-making processes within the PMO to enhance efficiency. Creating a risk management framework for project governance and compliance. Developing compliance and reporting standards for the PMO to ensure alignment with organisational policies. Applied activity: Using a fictional organisation, participants will create a governance framework for the PMO, detailing roles, responsibilities, and decision-making processes. They will also identify potential risks and mitigation strategies, ensuring robust governance that supports project success. Output: A comprehensive PMO governance framework document that outlines governance structures and processes. - Day 3: Performance Measurement and Metrics. Identifying key performance indicators (KPIs) for PMOs that reflect project success and value delivery. Developing a performance measurement system for project outcomes, including qualitative and quantitative metrics. Utilising dashboards for performance tracking and reporting to stakeholders. Analysing performance data to drive improvements in project delivery and PMO effectiveness. Benchmarking PMO performance against industry standards to identify areas for enhancement. Applied activity: Participants will create a performance dashboard for a fictional PMO, selecting appropriate KPIs and visualisation methods to track progress. They will present their dashboard to peers for feedback, ensuring it meets stakeholder needs and expectations. Output: A performance dashboard prototype with selected KPIs and visualisation methods for tracking PMO performance. - Day 4: Stakeholder Engagement and Communication. Mapping stakeholders and understanding their influence on project outcomes and PMO success. Developing a stakeholder engagement strategy for the PMO that addresses communication needs. Creating communication plans to enhance PMO visibility and stakeholder involvement. Facilitating stakeholder workshops for feedback and input on PMO initiatives. Managing stakeholder expectations throughout project lifecycles to ensure alignment. Applied activity: Participants will develop a stakeholder engagement plan for their PMO, including communication strategies and engagement activities tailored to different stakeholder groups. They will role-play stakeholder interactions to practice their engagement skills, ensuring effective communication. Output: A stakeholder engagement plan outlining strategies, activities, and communication methods. - Day 5: Integrated PMO Application. Synthesising PMO design, governance, and performance elements into a cohesive strategy. Applying frameworks to real-world PMO scenarios to address common challenges. Conducting a PMO maturity assessment for improvement and strategic alignment. Developing an action plan for PMO implementation and enhancement based on identified needs. Presenting PMO proposals to stakeholders for buy-in and support, incorporating feedback mechanisms. Applied activity: In groups, participants will present a comprehensive PMO proposal that integrates design, governance, and performance strategies, addressing a fictional organisation's needs and securing stakeholder support. They will incorporate feedback from peers to refine their proposals, ensuring alignment with organisational objectives. Output: A detailed PMO proposal presentation with supporting documentation and a feedback summary. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 465 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-465 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 578 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-578 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 626 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-626 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 771 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-771 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 965 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-965 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14005 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14005 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1110 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1110 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1207 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1207 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1320 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1320 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1497 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1497 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1610 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1610 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14006 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14006 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1707 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1707 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1852 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1852 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1997 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1997 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14007 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14007 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2142 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2142 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2239 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2239 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2287 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2287 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2529 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2529 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14008 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14008 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2642 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2642 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2739 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2739 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2884 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2884 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3029 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3029 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3158 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3158 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14009 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14009 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3271 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3271 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3384 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3384 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3561 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3561 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14010 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14010 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3674 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3674 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3722 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3722 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3867 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3867 ## The Senior Level Leadership Program URL: https://smarthorizon.uk/course/the-senior-level-leadership-program Brochure: https://smarthorizon.uk/course/the-senior-level-leadership-program/brochure.pdf Course reference: the-senior-level-leadership-program Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Senior Level Leadership Program equips experienced leaders with advanced skills in strategic decision-making, organisational change, and team dynamics. Participants will engage in practical scenarios to enhance their leadership effectiveness, fostering a culture of innovation and resilience within their organisations. Why attend: Senior leaders frequently encounter complex challenges that demand nuanced decision-making and strategic foresight. This program addresses the critical need for leaders to navigate organisational change, manage diverse teams, and drive performance in dynamic environments. By honing these essential skills, participants can better align their teams with organisational goals, enhance overall effectiveness, and foster a culture of accountability and innovation. The ability to make informed decisions in high-pressure situations is vital for maintaining competitive advantage and ensuring long-term success in any organisation. Furthermore, the program prepares leaders to tackle emerging challenges and leverage opportunities in their respective industries. Participants will engage in hands-on exercises that simulate real-world leadership dilemmas, enabling them to practise critical thinking and strategic planning. The program focuses on developing capabilities such as conflict resolution, stakeholder engagement, and change management. Leaders will leave with actionable insights and tools to implement immediately, fostering a culture of collaboration and innovation within their organisations. By practising these skills, participants will be better equipped to lead their teams through challenges, inspire trust, and drive meaningful change that aligns with their strategic vision. Ultimately, this program empowers leaders to enhance their impact and effectiveness in their roles. Professional Problems This Course Is Designed to Solve: - Leadership priorities misaligned across organisational functions. - Difficulty making strategic decisions under uncertainty. - Weak alignment between executive direction, culture and execution. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The program employs a blend of case studies, role-playing, and group discussions to immerse participants in realistic leadership scenarios. Each day includes workshops where leaders will analyse case studies relevant to their industries, engage in simulations that mimic high-stakes decision-making, and collaborate on problem-solving exercises. Participants will produce strategic action plans, leadership frameworks, and stakeholder engagement strategies as evidence of their learning. This hands-on approach ensures that participants can apply theoretical knowledge to practical situations, enhancing their ability to lead effectively and make informed decisions in their organisations. The integration of peer feedback and reflection further solidifies their learning experience. Target audience: This course is suitable for: Senior executives responsible for strategic direction and organisational performance. Directors leading cross-functional teams in complex environments. Vice Presidents overseeing significant organisational change initiatives. Senior managers tasked with developing leadership capabilities within their teams. Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Barcelona, Vienna Course objectives: - Analyse complex leadership scenarios to identify strategic opportunities and risks within organisational contexts. - Design a stakeholder engagement plan that addresses diverse interests and influences across the organisation. - Assess team dynamics to enhance collaboration and improve overall performance metrics. - Justify leadership decisions using data-driven insights and ethical considerations relevant to organisational goals. - Construct a change management strategy that aligns with organisational objectives and addresses potential resistance. - Prioritise initiatives that drive innovation and resilience in teams to meet evolving business needs. - Evaluate the effectiveness of leadership strategies in real-world contexts to inform future decisions. - Develop a comprehensive leadership action plan that integrates learned strategies for immediate implementation. Target competencies: - Strategic decision-making in complex environments. - Effective stakeholder engagement and communication. - Change management and organisational development. - Conflict resolution and negotiation skills. - Team dynamics and performance enhancement. - Innovation leadership and fostering a resilient culture. - Data analysis for informed decision-making. - Leadership action planning and implementation. Course outline: - Day 1: Navigating Complex Leadership Challenges. Understanding the landscape of senior leadership roles and responsibilities in modern organisations. Identifying key challenges in strategic decision-making processes and their implications. Exploring the impact of organisational culture on leadership effectiveness and team performance. Assessing personal leadership styles and their influence on team dynamics and outcomes. Developing a framework for ethical leadership practices that promote integrity. Applied activity: Participants will analyse a case study of a company facing a leadership crisis, identifying key decisions made and their outcomes. They will discuss alternative strategies that could have been employed to mitigate the crisis and improve results, focusing on ethical considerations and stakeholder impacts. Output: A report summarising the analysis, alternative strategies, and lessons learned. - Day 2: Strategic Stakeholder Engagement. Mapping stakeholders and their influence on organisational success and decision-making processes. Developing effective communication strategies for diverse stakeholders and audiences across various levels. Engaging stakeholders in the decision-making process to enhance buy-in and commitment to initiatives. Building trust and credibility with key stakeholders through transparency and consistent communication. Evaluating the impact of stakeholder engagement on organisational outcomes and performance metrics. Applied activity: In groups, participants will create a stakeholder engagement plan for a proposed organisational change, identifying key stakeholders, their interests, and strategies for effective engagement and communication throughout the process. They will present their plans and receive feedback from peers. Output: A comprehensive stakeholder engagement plan that outlines strategies and key actions. - Day 3: Enhancing Team Dynamics and Performance. Understanding team roles and dynamics in leadership contexts and their impact on overall performance. Techniques for fostering collaboration and trust within teams to enhance effectiveness and morale. Identifying and addressing team conflicts effectively through structured approaches and mediation techniques. Utilising feedback mechanisms to improve team performance and individual development. Implementing performance metrics to assess team effectiveness and inform leadership decisions. Applied activity: Participants will role-play a scenario involving team conflict, practising conflict resolution techniques and feedback delivery. They will reflect on the effectiveness of their approaches and consider alternative strategies for resolving conflicts and enhancing team cohesion. Output: A reflective analysis of the role-play experience and proposed solutions for conflict resolution. - Day 4: Driving Change Management Initiatives. Principles of effective change management in organisations and their application to real-world scenarios. Developing a change management strategy aligned with organisational goals and vision, considering potential barriers. Communicating change effectively to all levels of the organisation to ensure understanding and support. Overcoming resistance to change through leadership and engagement strategies tailored to different audiences. Measuring the success of change initiatives and their impact on organisational culture and employee engagement. Applied activity: Participants will work in teams to design a change management strategy for a fictional organisational change, addressing potential challenges, stakeholder concerns, and strategies for overcoming resistance. They will present their strategies and discuss implementation plans. Output: A detailed change management strategy document that outlines key actions and metrics. - Day 5: Integrating Leadership Practices for Innovation. Cultivating a culture of innovation within teams and across the organisation to drive performance. Identifying barriers to innovation and strategies to overcome them effectively through leadership. Leveraging diverse perspectives for creative problem-solving and decision-making in teams. Aligning innovation initiatives with organisational strategy and objectives for maximum impact. Evaluating the impact of innovation on organisational performance and sustainability through metrics. Applied activity: Participants will develop an integrated leadership action plan that incorporates strategies for innovation, stakeholder engagement, and change management, applying insights from the entire course to a real-world scenario. They will collaborate to refine their plans based on peer feedback. Output: A comprehensive leadership action plan that outlines key initiatives and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 485 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-485 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14011 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14011 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 646 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-646 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 807 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-807 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 920 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-920 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1017 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1017 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1130 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1130 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1307 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1307 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14012 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14012 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1420 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1420 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1517 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1517 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1662 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1662 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1807 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1807 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14013 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14013 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1952 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1952 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2049 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2049 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2162 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2162 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2403 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2403 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14014 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14014 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2452 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2452 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2549 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2549 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2694 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2694 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2839 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2839 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14015 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14015 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2984 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2984 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3113 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3113 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3194 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3194 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3371 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3371 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14016 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14016 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3484 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3484 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3581 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3581 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3742 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3742 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3903 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3903 ## Certified Empowered Leadership Professional URL: https://smarthorizon.uk/course/certified-empowered-leadership-professional Brochure: https://smarthorizon.uk/course/certified-empowered-leadership-professional/brochure.pdf Course reference: certified-empowered-leadership-professional Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips participants with the skills and knowledge to become Certified Empowered Leadership Professionals. It focuses on advanced leadership strategies, emotional intelligence, decision-making frameworks, and team dynamics to enhance organisational effectiveness and empower teams in diverse professional environments. Why attend: Leaders often face challenges in motivating their teams and driving performance. Understanding how to empower others is crucial for fostering a culture of collaboration and innovation. This course addresses the need for leaders to develop actionable strategies that enhance team engagement, improve communication, and drive results. Participants will explore techniques to enhance their leadership presence and influence, ensuring they can effectively guide their teams through complex situations and adapt to changing organisational needs. By mastering these skills, leaders will be better positioned to create an environment where team members feel valued and motivated to contribute their best work. The course provides practical capabilities in emotional intelligence, strategic decision-making, and conflict resolution. Participants will engage in real-world scenarios that require them to apply these skills, enabling them to make informed decisions that positively impact team dynamics and organisational success. By practising these competencies, leaders will be better equipped to handle challenges such as team conflicts, performance issues, and resistance to change. Furthermore, the course will prepare participants to implement empowerment strategies that foster a sense of ownership among team members, ultimately leading to a more engaged and productive workforce. Professional Problems This Course Is Designed to Solve: - Teams dependent on managers for routine decisions. - Unclear boundaries between empowerment and accountability. - Leadership practices that limit trust, initiative and development. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to facilitate experiential learning. Participants will engage in simulations that mimic real-life leadership challenges, allowing them to practice decision-making and conflict resolution in a safe environment. Specific exercises include group discussions on case studies, peer feedback sessions, and individual reflections on leadership styles. Outputs include leadership action plans, team empowerment strategies, and reflective journals that participants will develop throughout the course, ensuring they can apply their learning directly to their professional contexts. This hands-on approach reinforces theoretical concepts and enhances practical application, fostering a deeper understanding of empowered leadership. Target audience: This course is suitable for: Mid-level managers seeking to enhance their leadership skills and effectiveness. Team leaders aiming to improve team performance and engagement through empowerment. HR professionals focused on leadership development initiatives and training. Project managers responsible for leading cross-functional teams and driving results. Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Barcelona, Vienna Course objectives: - Analyse leadership styles and their impact on team dynamics and performance. - Evaluate emotional intelligence in leadership scenarios to enhance team interactions. - Design strategies for empowering team members effectively to improve engagement. - Assess decision-making frameworks for complex organisational challenges and their implications. - Construct a personal leadership development plan based on feedback and self-assessment. - Justify the importance of inclusive leadership in diverse teams to foster collaboration. - Develop actionable strategies for conflict resolution within teams to enhance productivity. Target competencies: - Demonstrating advanced emotional intelligence in leadership contexts to improve team dynamics. - Facilitating effective team collaboration and empowerment through strategic initiatives. - Implementing strategic decision-making processes to navigate complex challenges. - Navigating and resolving conflicts within teams to maintain productivity and morale. - Developing and executing leadership development plans tailored to team needs. - Promoting an inclusive and diverse workplace culture to enhance team performance. Course outline: - Day 1: Understanding Empowered Leadership. Defining empowered leadership and its significance in modern organisations, including its impact on culture and employee satisfaction. Exploring various leadership styles and their effectiveness in different contexts and teams, including transformational and transactional leadership. Identifying the characteristics of an empowered leader and how they influence team dynamics and motivation. Assessing the impact of leadership on team performance and organisational outcomes through metrics and feedback. Understanding the role of trust and transparency in leadership and its effects on team morale and retention. Applied activity: Participants will analyse a case study of a leadership challenge in a fictional company, identifying the leadership style used and its impact on team dynamics. They will discuss alternative approaches that could empower the team more effectively and present their findings to the group. Output: A written analysis report highlighting leadership styles, impacts, and recommendations. - Day 2: Emotional Intelligence in Leadership. Exploring the components of emotional intelligence (EI) in leadership and its importance for effective management and team cohesion. Assessing personal EI through self-reflection, peer feedback, and EI assessment tools to identify strengths and areas for growth. Developing strategies to enhance emotional intelligence for better team interactions, including active listening and empathy. Applying EI in conflict resolution and team motivation to improve workplace relationships and foster a positive environment. Understanding the link between EI and team performance to drive organisational success and employee engagement. Applied activity: Participants will engage in a role-playing exercise where they must navigate a conflict scenario using emotional intelligence techniques. They will receive feedback from peers on their approach and effectiveness, allowing for practical application of EI concepts in real-world situations. Output: A reflective journal entry detailing their EI application, insights gained, and areas for improvement. - Day 3: Strategic Decision-Making Frameworks. Understanding decision-making processes in leadership and their implications for team dynamics and organisational culture. Exploring various frameworks for strategic decision-making, including SWOT and PESTLE analysis, to evaluate options effectively. Evaluating risks and benefits in organisational decisions to enhance outcomes and align with strategic goals. Applying decision-making tools to real-world scenarios to practice critical thinking and collaborative decision-making. Assessing the impact of decisions on team dynamics and organisational culture to ensure alignment with values. Applied activity: In groups, participants will work through a strategic decision-making simulation, where they must make choices based on provided data and potential outcomes. They will present their decisions and rationale to the class, fostering collaborative learning and critical discussion. Output: A presentation summarising their decision-making process, outcomes, and lessons learned. - Day 4: Empowering Teams for Success. Identifying barriers to team empowerment and strategies to overcome them for improved performance and morale. Developing techniques for fostering a culture of empowerment within teams and organisations, including delegation and trust-building. Understanding the role of feedback in team development and continuous improvement to enhance individual and group performance. Creating an action plan for team empowerment initiatives that align with organisational goals and values. Measuring the impact of empowerment on team performance through specific metrics and KPIs to demonstrate effectiveness. Applied activity: Participants will create a team empowerment action plan for a fictional team facing challenges. They will outline specific strategies, metrics for success, and implementation steps, presenting their plan to the group for feedback and discussion to refine their approach. Output: A comprehensive team empowerment action plan ready for implementation. - Day 5: Integrating Leadership Skills. Bringing together emotional intelligence, decision-making, and empowerment for holistic leadership development. Exploring case studies of successful empowered leaders and analysing their strategies and outcomes. Developing a personal leadership philosophy that incorporates learned concepts, values, and individual leadership style. Creating a roadmap for ongoing leadership development and self-improvement to ensure continuous growth. Preparing for the certification assessment through review and integration of course materials and key learnings. Applied activity: Participants will integrate all learned concepts by developing a comprehensive leadership development portfolio that includes their personal philosophy, action plans, and reflections on their learning journey. They will share their portfolios with peers for collaborative feedback and final adjustments. Output: A leadership development portfolio ready for certification and future reference. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 410 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-410 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14017 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14017 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 555 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-555 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 668 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-668 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 829 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-829 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 942 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-942 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1055 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1055 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1232 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1232 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14018 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14018 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1345 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1345 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1442 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1442 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1587 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1587 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1732 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1732 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14019 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14019 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1877 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1877 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1974 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1974 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2087 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2087 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14020 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14020 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2264 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2264 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2360 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2360 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2474 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2474 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2619 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2619 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2764 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2764 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14021 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14021 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2909 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2909 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3006 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3006 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3054 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3054 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3296 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3296 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14022 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14022 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3409 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3409 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3506 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3506 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3651 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3651 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3764 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3764 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3925 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3925 ## Scaling Innovation: AI and Digital Strategies for Business Transformation URL: https://smarthorizon.uk/course/scaling-innovation-ai-and-digital-strategies-for-business-transformation Brochure: https://smarthorizon.uk/course/scaling-innovation-ai-and-digital-strategies-for-business-transformation/brochure.pdf Course reference: scaling-innovation-ai-and-digital-strategies-for-business-transformation Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on leveraging AI and digital strategies to drive innovation and transformation within businesses. Participants will explore practical frameworks, tools, and methodologies to effectively scale innovation initiatives, ensuring sustainable growth and competitive advantage in their organisations. Why attend: Organisations face the challenge of integrating AI and digital technologies to remain competitive in a rapidly evolving market landscape. Many struggle with identifying the right strategies for innovation and transformation, leading to stalled initiatives and lost opportunities. This course addresses these critical issues by equipping participants with the knowledge to effectively implement AI-driven solutions and digital strategies. Participants will learn to assess their organisation's current capabilities, identify gaps, and develop actionable plans that foster a culture of innovation, ultimately enhancing their ability to drive business transformation and achieve strategic objectives. Additionally, they will explore how to align innovation efforts with overall business goals, ensuring that their initiatives deliver measurable value. Participants will engage in hands-on exercises that simulate real-world scenarios, allowing them to practice decision-making and problem-solving skills crucial for their roles. They will work collaboratively to design digital strategies, evaluate AI tools, and create implementation roadmaps tailored to their organisations. By the end of the course, they will have developed comprehensive action plans for scaling innovation, integrating AI solutions, and fostering an innovative culture. This practical approach ensures that participants leave with the skills and confidence needed to lead transformative initiatives and effectively navigate the complexities of digital transformation, making them valuable assets in their organisations. Professional Problems This Course Is Designed to Solve: - Innovation pilots that do not progress into scalable operations. - AI investments disconnected from strategic priorities. - Difficulty coordinating adoption, governance and value measurement. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulations to facilitate learning. Participants will analyse real-world examples of successful AI and digital strategy implementations, engage in group discussions to brainstorm innovative solutions, and complete practical exercises that reinforce their understanding. Specific exercises include developing digital strategies, creating AI implementation roadmaps, and conducting cultural assessments. Outputs will include strategic innovation plans and AI implementation roadmaps, providing tangible evidence of their learning. This hands-on approach ensures that participants not only grasp theoretical concepts but also apply them in a practical context, enhancing their readiness to implement what they have learned. Target audience: This course is suitable for: Innovation Managers responsible for driving change within their organisations. Business Analysts focused on identifying opportunities for AI integration. Digital Transformation Leaders tasked with implementing strategic initiatives. Product Managers aiming to enhance product offerings through AI and digital strategies. Destinations: Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Cape Town, Rome Course objectives: - Analyse current AI technologies and their potential impact on business processes. - Design a digital strategy that aligns with organisational goals and innovation objectives. - Evaluate the effectiveness of existing innovation initiatives and identify areas for improvement. - Construct a roadmap for implementing AI solutions within a business context. - Prioritise key innovation projects based on strategic value and feasibility. - Justify the selection of specific digital tools and methodologies for scaling innovation. - Assess the organisational culture and its readiness for digital transformation. - Develop a comprehensive action plan for driving innovation at scale. Target competencies: - Ability to evaluate and select appropriate AI technologies for business needs. - Skill in designing and implementing effective digital strategies. - Proficiency in assessing and improving innovation processes. - Capability to develop actionable plans for AI integration. - Expertise in prioritising projects based on strategic alignment. - Competence in fostering a culture of innovation within teams. Course outline: - Day 1: Understanding AI and Digital Transformation. Introduction to AI technologies and their applications in various business contexts, including operational efficiency and customer engagement. Overview of digital transformation frameworks and methodologies that guide successful implementation. Identifying key drivers of innovation in the digital landscape, such as market trends and consumer behaviour. Assessing the current state of AI adoption and readiness in organisations through diagnostic tools and frameworks. Understanding the role of leadership in facilitating digital change and promoting an innovation mindset. Applied activity: Participants will analyse a fictional company's current AI capabilities and digital initiatives. They will identify gaps and opportunities for improvement, using a structured framework to guide their assessment and propose actionable recommendations. Output: A comprehensive analysis report highlighting strengths, weaknesses, and opportunities for AI and digital transformation. - Day 2: Developing a Digital Strategy for Innovation. Defining organisational goals and aligning them with digital strategies for innovation to ensure coherence and focus. Frameworks for designing effective digital transformation strategies tailored to specific business needs and contexts. Identifying key stakeholders and their roles in the strategy development process to ensure buy-in and collaboration. Techniques for fostering collaboration across departments to enhance innovation and streamline processes. Setting measurable objectives and KPIs for innovation initiatives to track progress and success. Applied activity: Working in teams, participants will create a digital strategy for a fictional organisation, ensuring alignment with its goals and stakeholder needs. They will present their strategy to the group for feedback and refinement, focusing on practical implementation. Output: A detailed digital strategy document outlining objectives, stakeholders, and implementation steps. - Day 3: Implementing AI Solutions. Evaluating AI tools and technologies suitable for specific business applications, considering factors such as scalability and integration. Creating a detailed roadmap for AI implementation and scaling within the organisation, including timelines and resource allocation. Understanding data requirements and management for successful AI projects, including data governance and ethics. Best practices for integrating AI into existing workflows and processes to minimise disruption and maximise efficiency. Measuring success and impact of AI initiatives through defined metrics and continuous feedback loops. Applied activity: Participants will develop an implementation roadmap for an AI solution in a fictional scenario, considering data management, integration challenges, and stakeholder engagement. They will present their roadmap to peers for critique and discussion. Output: An AI implementation roadmap detailing phases, resources, and success metrics. - Day 4: Driving Innovation Culture. Assessing organisational culture and its impact on fostering innovation, using tools like cultural assessments and surveys. Strategies for cultivating a culture of innovation and experimentation across teams, including training and incentives. Engaging employees in the innovation process to drive participation and creativity, ensuring diverse input and perspectives. Techniques for overcoming resistance to change and promoting adaptability, including communication strategies and leadership support. Measuring and sustaining an innovation culture within the organisation through regular assessments and feedback mechanisms. Applied activity: Participants will conduct a cultural assessment of a fictional organisation, identifying barriers to innovation and proposing strategies to enhance the culture. They will share their findings with the group and develop a plan for cultural change. Output: A cultural assessment report with actionable recommendations for fostering innovation. - Day 5: Integrating Strategies for Scalable Innovation. Bringing together AI and digital strategies for holistic innovation across the organisation, ensuring alignment and synergy. Developing a comprehensive action plan for scaling innovation initiatives effectively, including timelines and responsibilities. Identifying metrics for success and continuous improvement in innovation processes, ensuring adaptability and responsiveness. Creating a feedback loop for innovation initiatives to ensure adaptability and responsiveness to market changes. Case studies of successful integrated innovation strategies in various industries, highlighting lessons learned and best practices. Applied activity: In groups, participants will synthesise their learnings to create a comprehensive innovation action plan for a fictional organisation, integrating AI and digital strategies. They will present their plans to the class, focusing on implementation and expected outcomes. Output: A comprehensive innovation action plan that outlines strategic initiatives, metrics, and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14023 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14023 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 517 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-517 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 710 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-710 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 790 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-790 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 871 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-871 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1049 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1049 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1162 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1162 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14024 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14024 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1258 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1258 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1403 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1403 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1549 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1549 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1694 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1694 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14025 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14025 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1790 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1790 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1903 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1903 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2081 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2081 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2194 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2194 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14026 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14026 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2306 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2306 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2435 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2435 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2581 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2581 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2726 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2726 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2822 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2822 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14027 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14027 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2935 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2935 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3177 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3177 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3226 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3226 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3322 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3322 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14028 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14028 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3467 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3467 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3613 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3613 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3806 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3806 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3886 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3886 ## Mastering Artificial Intelligence (AI) and Digital Transformation URL: https://smarthorizon.uk/course/mastering-artificial-intelligence-ai-and-digital-transformation Brochure: https://smarthorizon.uk/course/mastering-artificial-intelligence-ai-and-digital-transformation/brochure.pdf Course reference: mastering-artificial-intelligence-ai-and-digital-transformation Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the knowledge and skills to effectively implement AI technologies within digital transformation initiatives. Participants will explore practical applications, tools, and strategies to leverage AI for enhanced decision-making and operational efficiency in their organisations. Why attend: Organisations face significant challenges in integrating AI into existing processes, often leading to missed opportunities for innovation and efficiency. Professionals must understand how to identify suitable AI applications that align with their digital transformation goals, ensuring they remain competitive in a rapidly evolving landscape. This course addresses these challenges by providing participants with the necessary frameworks and tools to assess their current capabilities and strategically implement AI solutions. By mastering these skills, attendees will enhance their ability to drive change and foster a culture of innovation within their teams. The course will engage participants in hands-on exercises that simulate real-world scenarios, enabling them to apply AI tools and frameworks effectively. They will learn to assess organisational readiness for AI adoption, design AI-driven solutions, and evaluate their impact on business outcomes. Additionally, the course will cover ethical considerations and governance in AI deployment, ensuring that participants can make informed decisions that align with organisational values. By the end of the course, attendees will have developed practical capabilities that empower them to lead AI initiatives, optimise processes, and contribute to their organisation's digital transformation strategy. Professional Problems This Course Is Designed to Solve: - Limited understanding of AI opportunities and constraints. - Digital initiatives without a coherent implementation roadmap. - Unclear governance, adoption responsibilities and success measures. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, practical workshops, and simulations to foster experiential learning. Participants will work on real-world scenarios that require them to analyse data, design AI solutions, and assess their implications. Each session will include collaborative group work, where participants will develop project proposals and implementation plans based on their findings. Outputs will include detailed reports, AI implementation plans, and performance evaluation documents, providing tangible evidence of their learning. This hands-on approach ensures that participants not only understand theoretical concepts but also acquire the skills necessary to apply AI technologies effectively in their organisations. The combination of theory and practice enhances retention and application of knowledge. Target audience: This course is suitable for: Digital Transformation Managers - responsible for leading AI initiatives within their organisations. IT Professionals - tasked with implementing and managing AI technologies. Business Analysts - focused on identifying AI opportunities to enhance business processes. Project Managers - overseeing AI projects and ensuring alignment with strategic goals. Destinations: Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Barcelona, Rome Course objectives: - Analyse organisational processes to identify opportunities for AI integration. - Design an AI implementation plan that aligns with digital transformation goals. - Evaluate the impact of AI technologies on operational efficiency and decision-making. - Construct a data strategy that supports AI initiatives and digital transformation. - Assess the ethical implications of AI deployment in business contexts. - Prioritise AI projects based on organisational readiness and potential ROI. Target competencies: - Evaluate AI technologies for specific business needs. - Develop strategic plans for AI integration in digital transformation. - Assess data governance practices to support AI initiatives. - Implement AI solutions that address identified business challenges. - Facilitate cross-functional collaboration for AI project success. - Monitor and measure the effectiveness of AI applications in operations. Course outline: - Day 1: Understanding AI and Digital Transformation. Define artificial intelligence and its relevance to digital transformation initiatives. Explore the key components of digital transformation and their interrelation with AI technologies. Identify current trends in AI technologies and their impact on various industries. Discuss the role of data in AI and digital transformation initiatives. Examine case studies of successful AI implementations across different sectors. Applied activity: Participants will analyse a fictional company's digital transformation strategy to identify areas where AI could enhance operations and customer engagement. They will present their findings and recommendations to the group, focusing on potential AI applications and their expected benefits. Output: A report outlining identified AI opportunities and strategic recommendations. - Day 2: Assessing Organisational Readiness for AI. Evaluate organisational culture and structure for effective AI adoption. Identify skills gaps and training needs for successful AI integration. Conduct a comprehensive readiness assessment using established frameworks. Discuss change management strategies for smooth AI implementation. Explore tools for measuring readiness and potential impact of AI initiatives. Applied activity: Using a provided assessment framework, participants will evaluate their organisation's readiness for AI adoption and develop a training plan to address identified gaps. They will present their findings and proposed training strategies to the group for feedback. Output: A comprehensive readiness assessment report and training plan. - Day 3: Designing AI Solutions for Business Challenges. Understand the AI project lifecycle from conception to deployment. Learn techniques for designing AI solutions tailored to specific business needs. Explore machine learning algorithms and their applications in solving business problems. Discuss the importance of user experience in AI solution design and implementation. Examine tools for prototyping and testing AI solutions effectively. Applied activity: Participants will work in teams to design an AI solution for a fictional business problem, considering user experience, technical feasibility, and alignment with business objectives. They will create a presentation to showcase their design. Output: A prototype of the AI solution along with a design document and presentation. - Day 4: Implementing AI Technologies. Explore best practices for deploying AI solutions within organisations. Discuss data management and governance strategies for AI projects. Learn about integration strategies for AI with existing systems and processes. Evaluate performance metrics for assessing AI applications' effectiveness. Identify common pitfalls and challenges in AI implementation and how to mitigate them. Applied activity: Participants will create an implementation plan for their designed AI solution, detailing steps for deployment, data management, and performance evaluation. They will collaborate in groups to refine their plans based on peer feedback. Output: A detailed AI implementation plan that includes timelines and resource allocation. - Day 5: Evaluating AI Impact and Future Trends. Assess the effectiveness of AI solutions post-implementation using relevant metrics. Learn methods for measuring ROI and operational efficiency improvements from AI applications. Discuss ethical considerations and governance in AI use within organisations. Explore future trends in AI technologies and their implications for digital transformation strategies. Develop strategies for continuous improvement and scaling of AI initiatives. Applied activity: Participants will evaluate the impact of their AI solution using provided metrics and develop a strategy for ongoing assessment and improvement. They will present their evaluation findings and recommendations for future enhancements. Output: An impact evaluation report and continuous improvement strategy. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 448 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-448 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 593 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-593 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14029 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14029 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 658 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-658 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 738 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-738 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 980 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-980 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1093 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1093 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1190 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1190 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14030 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14030 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1335 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1335 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1480 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1480 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1625 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1625 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1722 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1722 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14031 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14031 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1835 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1835 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2012 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2012 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2125 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2125 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2222 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2222 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2318 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2318 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14032 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14032 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2512 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2512 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2657 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2657 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2754 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2754 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14033 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14033 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2867 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2867 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3044 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3044 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3141 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3141 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3254 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3254 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14034 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14034 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3399 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3399 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3544 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3544 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3689 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3689 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3754 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3754 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3834 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3834 ## Public Relations and Successful Campaigns URL: https://smarthorizon.uk/course/public-relations-and-successful-campaigns Brochure: https://smarthorizon.uk/course/public-relations-and-successful-campaigns/brochure.pdf Course reference: public-relations-and-successful-campaigns Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides practical skills in public relations and campaign management, focusing on strategic communication, media relations, and audience engagement. Participants will learn to design and implement effective PR campaigns that enhance brand reputation and achieve organisational objectives. Why attend: Public relations professionals often face challenges in effectively communicating their messages to diverse audiences. Misalignment between campaign goals and public perception can lead to reputational damage and lost opportunities. Understanding how to craft compelling narratives and engage with stakeholders is essential for success in this field. This course addresses these challenges by equipping participants with the skills to analyse audience needs, develop strategic messaging, and execute campaigns that resonate. Practical exercises will enhance their ability to navigate media landscapes and respond to public inquiries, ensuring that they can uphold their organisation's reputation even in challenging circumstances. Participants will develop practical capabilities in campaign planning, media engagement, and crisis communication. They will work on real-world scenarios to design PR strategies, assess media impact, and evaluate campaign effectiveness. This hands-on approach ensures that learners can apply their skills immediately in their professional roles. By simulating real-life situations, participants will practice decision-making and problem-solving, preparing them to handle unexpected challenges. Additionally, they will learn to measure the success of their campaigns through data analysis and stakeholder feedback, enabling them to refine their strategies continuously and achieve better outcomes in future initiatives. Professional Problems This Course Is Designed to Solve: - Campaign objectives that are not connected to audience needs. - Inconsistent messaging across communications channels. - Difficulty evaluating campaign effectiveness and reputation risks. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group workshops, and role-playing exercises to simulate real-world public relations scenarios. Participants will analyse successful campaigns, engage in strategic planning sessions, and practice media interactions. Specific exercises include drafting press releases, creating media kits, and developing crisis communication plans. Outputs include campaign proposals, media kits, and evaluation reports, providing tangible evidence of learning and application. This interactive approach fosters collaboration and encourages participants to share insights, enhancing their understanding of public relations dynamics and best practices in a supportive environment. Participants will leave with practical tools and resources to implement in their roles. Target audience: This course is suitable for: Public Relations Specialists - responsible for managing communication strategies and brand image. Marketing Managers - involved in integrating PR campaigns with broader marketing efforts. Communications Officers - tasked with crafting messages and engaging with the media. Corporate Affairs Managers - focused on stakeholder engagement and reputation management. Destinations: Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Barcelona, Vienna Course objectives: - Analyse the components of a successful public relations campaign and identify key success factors. - Design a strategic PR campaign proposal tailored to a specific audience and organisational goal. - Evaluate the effectiveness of different media channels in reaching target demographics. - Construct a media kit that includes press releases, backgrounders, and fact sheets for a campaign. - Assess potential risks and develop a crisis communication plan for a hypothetical scenario. - Justify the choice of communication strategies based on audience analysis and campaign objectives. Target competencies: - Strategic campaign design and implementation skills. - Media relations and engagement techniques. - Crisis communication management capabilities. - Audience analysis and segmentation expertise. - Evaluation and measurement of campaign effectiveness. - Creative content development for various media formats. Course outline: - Day 1: Foundations of Public Relations. Define public relations and its role in organisational success, including its impact on brand perception. Identify key components of effective communication strategies, such as messaging, timing, and audience targeting. Explore the PR campaign lifecycle from planning and execution to evaluation and adjustment. Discuss ethical considerations in public relations practices and their implications for reputation management. Examine case studies of successful PR campaigns to identify best practices and lessons learned. Applied activity: Participants will work in groups to analyse a well-known PR campaign, identifying its strengths and weaknesses based on the foundational concepts discussed. Each group will present their findings and recommendations for improvement, focusing on actionable insights and practical applications for future campaigns. Output: A group presentation summarising the analysis, key learnings, and recommendations for the campaign. - Day 2: Strategic Campaign Planning. Conduct audience analysis to inform campaign strategies, focusing on demographics, psychographics, and behaviour. Set measurable objectives for public relations campaigns that align with organisational goals and stakeholder expectations. Develop a campaign messaging framework that articulates key messages and value propositions for target audiences. Identify appropriate media channels for target audiences, considering both traditional and digital platforms. Create a timeline and budget for campaign execution, ensuring resource allocation aligns with strategic priorities. Applied activity: Using a fictional company, participants will develop a comprehensive campaign plan that includes objectives, messaging, and media strategies. They will present their plans to the class for feedback and refinement, ensuring clarity and effectiveness in their proposals. Output: A detailed campaign proposal document outlining objectives, strategies, and media plans. - Day 3: Media Relations and Engagement. Understand the role of media in public relations and campaign success, including the influence of social media. Develop skills for writing effective press releases and media advisories that capture attention and convey key messages. Learn techniques for pitching stories to journalists and media outlets, focusing on relationship-building and follow-up strategies. Explore digital media strategies for engaging audiences online, including social media and content marketing tactics. Build relationships with media representatives and influencers to enhance visibility and credibility. Applied activity: Participants will draft a press release for their campaign and practice pitching it to a mock panel of journalists. They will receive feedback on their presentation and messaging effectiveness, allowing for real-time improvements and adjustments to their approach. Output: A polished press release and feedback summary from peers and instructors. - Day 4: Crisis Communication Strategies. Identify potential crises and their impact on public perception, including case studies of past crises. Develop a crisis communication plan outlining key messages, spokesperson roles, and communication channels. Practice responding to media inquiries during a crisis scenario, focusing on message consistency and transparency. Evaluate case studies of crisis management in public relations to identify effective strategies and common pitfalls. Discuss the importance of transparency and accountability in maintaining trust during a crisis. Applied activity: In groups, participants will simulate a crisis scenario, developing and presenting their communication response strategy. They will role-play as spokespersons and media representatives to practice real-time communication and decision-making, ensuring they can manage public perception effectively. Output: A crisis communication plan and presentation detailing the response strategy. - Day 5: Evaluating PR Campaign Success. Establish key performance indicators (KPIs) for measuring campaign success, including qualitative and quantitative metrics. Learn methods for collecting and analysing campaign data, such as surveys, media coverage analysis, and social media metrics. Assess the effectiveness of communication strategies post-campaign, identifying areas for improvement and success. Discuss the importance of stakeholder feedback in evaluation, including how to gather and interpret responses. Explore continuous improvement practices for future campaigns, ensuring lessons learned are documented and applied. Applied activity: Participants will evaluate a completed campaign using provided data, assessing its success against established KPIs and suggesting improvements. They will present their findings to the group for discussion, focusing on actionable insights and strategies for future campaigns. Output: An evaluation report with recommendations for future campaigns based on the analysis. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 499 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-499 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 611 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-611 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 853 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-853 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 901 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-901 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14035 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14035 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 998 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-998 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1144 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1144 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1288 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1288 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1434 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1434 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14036 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14036 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1531 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1531 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1643 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1643 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1821 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1821 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1933 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1933 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14037 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14037 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2030 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2030 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2176 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2176 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2352 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2352 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2466 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2466 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14038 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14038 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2563 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2563 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2675 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2675 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2853 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2853 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2965 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2965 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14039 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14039 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3078 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3078 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3208 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3208 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3352 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3352 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3498 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3498 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3595 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3595 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14040 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14040 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3707 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3707 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3949 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3949 ## Corporate Identity & Brand Management URL: https://smarthorizon.uk/course/corporate-identity-and-brand-management Brochure: https://smarthorizon.uk/course/corporate-identity-and-brand-management/brochure.pdf Course reference: corporate-identity-and-brand-management Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Corporate Identity & Brand Management equips professionals with the skills to develop, manage, and communicate a cohesive corporate identity and brand strategy. Participants will learn to align brand values with business objectives, enhancing brand equity and stakeholder engagement. Why attend: Organisations often struggle with inconsistent brand messaging and identity, leading to confusion among customers and stakeholders. This course addresses these challenges by providing professionals with the tools to create a unified corporate identity that resonates with target audiences and reflects organisational values. Participants will engage in practical activities such as assessing brand perceptions through surveys and developing strategic brand plans that align with corporate goals. This hands-on approach ensures that they can effectively manage brand identity and communication, which is crucial for maintaining competitive advantage and fostering customer loyalty in a crowded marketplace. Furthermore, mastering brand management is essential for building trust and credibility in the market, which directly influences customer retention and acquisition. Professionals will learn to navigate the complexities of brand management by analysing case studies and participating in workshops that simulate real-world scenarios. They will practice developing brand guidelines, conducting market research, and creating integrated marketing communication strategies. These capabilities are essential for making informed decisions that strengthen brand equity and enhance stakeholder engagement. By the end of the course, participants will be equipped to implement effective brand management initiatives that resonate with target audiences, drive business success, and adapt to changing market dynamics. This comprehensive skill set will empower them to contribute significantly to their organisations' branding efforts and overall strategic objectives. Professional Problems This Course Is Designed to Solve: - Inconsistent brand identity across customer touchpoints. - Unclear positioning and weak differentiation. - Difficulty aligning internal behaviour with external brand promises. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, workshops, and interactive discussions to facilitate learning. Participants will analyse existing corporate identities, engage in group exercises to develop brand strategies, and simulate brand management scenarios. Specific exercises will include conducting SWOT analyses, creating brand guidelines, and developing communication plans. Outputs will include brand assessment reports, identity guidelines, and strategic brand plans, providing tangible evidence of learning. This practical approach ensures that participants can apply theoretical concepts to real-world challenges, enhancing their ability to manage and communicate brand identity effectively. Additionally, peer feedback sessions will encourage collaborative learning and critical thinking, fostering a deeper understanding of brand management principles. Target audience: This course is suitable for: Brand Managers responsible for developing and maintaining brand identity. Marketing Professionals focused on brand strategy and customer engagement. Corporate Communications Specialists managing internal and external brand messaging. Business Development Managers aiming to align brand with growth objectives. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Vienna, Cape Town, Barcelona Course objectives: - Analyse the components of corporate identity and their impact on brand perception. - Develop a comprehensive brand strategy aligned with corporate values and objectives. - Assess current brand positioning using market research and stakeholder feedback. - Design brand guidelines that ensure consistency across all communication channels. - Evaluate the effectiveness of brand management initiatives through key performance indicators. - Construct a brand communication plan that engages target audiences effectively. Target competencies: - Ability to assess and enhance corporate identity frameworks. - Skill in developing strategic brand management plans. - Proficiency in conducting market research for brand positioning. - Expertise in creating cohesive brand communication strategies. - Capability to evaluate brand performance metrics effectively. - Adeptness in designing brand guidelines for consistency. Course outline: - Day 1: Understanding Corporate Identity. Define corporate identity and its significance in brand management. Explore the elements of corporate identity: logo, typography, colour palette, and messaging. Discuss the role of corporate culture in shaping identity and brand perception. Identify the relationship between corporate identity and brand equity. Examine case studies of successful corporate identities and their impact on market position. Applied activity: Participants will analyse a well-known brand's identity, identifying key elements and their impact on brand perception. They will present their findings to the group, discussing strengths and weaknesses, and how these elements contribute to overall brand equity. Output: A presentation summarising the analysis of the corporate identity, including strengths and weaknesses. - Day 2: Crafting a Brand Strategy. Identify the components of a successful brand strategy and its alignment with business goals. Conduct a SWOT analysis for brand development and competitive positioning. Explore techniques for identifying target audiences and their needs. Develop a brand value proposition that resonates with stakeholders. Create a roadmap for brand strategy implementation and evaluation. Applied activity: Working in groups, participants will create a brand strategy for a fictional company, incorporating SWOT analysis and value proposition. Each group will present their strategy to the class, highlighting how it aligns with corporate objectives and market needs. Output: A comprehensive brand strategy document that outlines key components and implementation steps. - Day 3: Assessing Brand Positioning. Learn methods for assessing brand perception through surveys, interviews, and focus groups. Understand the importance of stakeholder feedback in brand assessment and strategy refinement. Use tools like brand equity models to evaluate brand strength and market position. Explore techniques for analysing competitor brands and their strategies. Discuss the implications of brand positioning on overall marketing strategy and customer engagement. Applied activity: Participants will conduct a mock survey to assess brand perception for a chosen case study. They will analyse the results and present insights on brand positioning, discussing potential adjustments to enhance brand equity and market relevance. Output: A brand perception assessment report detailing insights and recommendations. - Day 4: Implementing Brand Guidelines. Discuss the importance of brand guidelines for ensuring consistency across all platforms. Learn how to create effective brand guidelines that reflect corporate identity and values. Explore the role of digital assets and social media in brand management. Identify common pitfalls in brand implementation and how to avoid them. Evaluate case studies of successful brand guideline applications and their outcomes. Applied activity: Participants will develop a set of brand guidelines for their fictional company, ensuring alignment with the previously created brand strategy. They will present their guidelines to the class, focusing on how these guidelines will support brand consistency across various media. Output: A detailed brand guidelines document that includes visual and messaging standards. - Day 5: Integrating Brand Management Practices. Explore integrated marketing communications and its role in cohesive brand management. Learn how to measure brand performance using key performance indicators (KPIs). Discuss the importance of brand storytelling in engaging target audiences. Evaluate the impact of social media and digital marketing on brand identity. Create a cohesive brand communication strategy that aligns with overall business objectives. Applied activity: In teams, participants will create an integrated brand communication plan that incorporates all elements learned throughout the course. They will present their plans and receive feedback from peers and facilitators on effectiveness and alignment with brand strategy. Output: An integrated brand communication plan that outlines strategies and tactics for effective engagement. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 431 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-431 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 544 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-544 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 721 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-721 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 818 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-818 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 931 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-931 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1076 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1076 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14041 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14041 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1221 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1221 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1366 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1366 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1463 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1463 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1576 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1576 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14042 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14042 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1753 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1753 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1866 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1866 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1963 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1963 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2108 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2108 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14043 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14043 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2253 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2253 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2381 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2381 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2495 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2495 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2608 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2608 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14044 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14044 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2785 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2785 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2898 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2898 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2995 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2995 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3091 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3091 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14045 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14045 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3285 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3285 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3430 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3430 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3527 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3527 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3640 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3640 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14046 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14046 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3817 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3817 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3914 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3914 ## Communication Strategies for Senior Leadership URL: https://smarthorizon.uk/course/communication-strategies-for-senior-leadership Brochure: https://smarthorizon.uk/course/communication-strategies-for-senior-leadership/brochure.pdf Course reference: communication-strategies-for-senior-leadership Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips senior leaders with advanced communication strategies essential for influencing stakeholders, driving organisational change, and fostering a collaborative culture. Participants will develop skills in strategic messaging, stakeholder engagement, and crisis communication, tailored to their leadership roles. Why attend: Senior leaders often face complex communication challenges that can significantly impact organisational effectiveness, employee engagement, and overall morale. Miscommunication can lead to misunderstandings, decreased productivity, and hindered progress on strategic initiatives. This course addresses these critical challenges by providing leaders with the necessary tools to communicate clearly and effectively across various contexts, ensuring alignment and understanding among teams and stakeholders. Participants will learn to craft messages that resonate with diverse audiences, manage difficult conversations, and employ techniques to foster open dialogue, which is crucial for maintaining trust and transparency in leadership roles. Effective communication is not just about conveying information; it is about influencing behaviours and driving meaningful change. Leaders will engage in practical exercises that simulate real-world scenarios, allowing them to practise crafting messages, managing stakeholder expectations, and responding to crises with confidence. By honing these skills, leaders will be better equipped to navigate difficult conversations, inspire their teams, and drive strategic objectives forward. This course empowers leaders to enhance their communication capabilities, ultimately leading to improved organisational outcomes, a more engaged workforce, and a culture of collaboration that supports continuous improvement. Professional Problems This Course Is Designed to Solve: - Strategic messages interpreted differently across teams. - Difficulty communicating complex decisions with clarity. - Stakeholder concerns left unaddressed during leadership communication. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to build communication skills effectively. Participants will analyse real-life scenarios to identify effective strategies and develop tailored messaging for their specific contexts. Each session includes practical tasks where leaders will create communication plans, stakeholder engagement strategies, and crisis response frameworks. Participants will produce tangible outputs, such as strategic messaging documents and stakeholder engagement plans, that can be implemented in their organisations. This hands-on approach fosters deeper understanding and retention of key concepts, enhancing overall leadership communication effectiveness and ensuring that learning is directly applicable to their roles. Target audience: This course is suitable for: Senior executives responsible for strategic decision-making. Department heads leading cross-functional teams. Directors overseeing organisational change initiatives. Senior managers tasked with stakeholder engagement and communication. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Cape Town, Rome, Vienna Course objectives: - Analyse the impact of effective communication on organisational success and leadership effectiveness. - Design a strategic communication plan tailored to a specific organisational initiative. - Assess stakeholder communication needs and develop targeted engagement strategies. - Construct crisis communication frameworks to manage potential organisational crises. - Compare various communication styles and their effectiveness in different leadership contexts. - Justify the selection of communication channels for diverse stakeholder groups. Target competencies: - Crafting strategic messages for diverse audiences. - Engaging stakeholders through tailored communication strategies. - Managing communication during organisational crises. - Facilitating effective dialogue within leadership teams. - Evaluating the effectiveness of communication initiatives. - Adapting communication styles to suit various contexts. Course outline: - Day 1: Understanding Communication Dynamics in Leadership. Exploring the role of communication in leadership effectiveness and team dynamics. Identifying barriers to effective communication in organisations and strategies to overcome them. Understanding the impact of organisational culture on communication practices. Examining the relationship between communication and employee engagement metrics. Assessing the role of feedback mechanisms in enhancing communication processes. Applied activity: Participants will analyse a case study of a communication breakdown within a fictional organisation, identifying key barriers and proposing actionable solutions to enhance communication effectiveness across teams. They will discuss their findings and present their proposed solutions to the group. Output: A report outlining identified barriers and proposed communication strategies. - Day 2: Crafting Strategic Messages. Defining strategic messaging and its importance for leaders in various contexts. Identifying key elements of effective messaging and their applications in leadership. Practising message crafting for different audiences and contexts, including stakeholders and employees. Utilising storytelling techniques to enhance message impact and retention. Evaluating the effectiveness of strategic messages through feedback and assessment. Applied activity: Participants will create a strategic message for an upcoming organisational change initiative, considering the audience's needs, potential concerns, and desired outcomes. They will present their messages to peers for constructive feedback, focusing on clarity and impact. Output: A strategic messaging document tailored to the identified audience and initiative. - Day 3: Stakeholder Engagement Strategies. Identifying key stakeholders and their communication needs in relation to organisational goals. Developing comprehensive stakeholder engagement plans that outline communication strategies and touchpoints. Utilising tools for stakeholder analysis and mapping to prioritise engagement efforts. Practising active listening and empathy in communication to build trust with stakeholders. Evaluating engagement strategies for effectiveness and making necessary adjustments. Applied activity: Participants will develop a stakeholder engagement plan for a new project, outlining communication strategies, engagement activities, and metrics for success. They will role-play stakeholder interactions to refine their engagement approaches and ensure alignment with organisational objectives. Output: A comprehensive stakeholder engagement plan that includes timelines and responsibilities. - Day 4: Crisis Communication Management. Understanding the principles of crisis communication and its significance in leadership roles. Identifying potential crises and their impact on stakeholders and organisational reputation. Developing crisis communication frameworks and protocols to guide response efforts. Practising crisis response scenarios and message delivery to key stakeholders under pressure. Evaluating past crisis communication case studies to extract lessons learned and best practices. Applied activity: Participants will simulate a crisis scenario, developing a crisis communication plan and practising message delivery to key stakeholders. They will assess the effectiveness of their communication under pressure and receive feedback on their approach. Output: A crisis communication plan and presentation of key messages tailored to the scenario. - Day 5: Integrating Communication Strategies for Leadership Success. Reviewing key communication strategies learned throughout the course and their applications in leadership. Integrating communication plans into overall leadership strategies for cohesive messaging. Practising collaborative communication within leadership teams to enhance decision-making. Evaluating the impact of communication on organisational culture and employee engagement. Developing a personal communication strategy for ongoing leadership development and effectiveness. Applied activity: Participants will create an integrated communication strategy that encompasses all aspects learned during the course, applying it to a real or fictional organisational scenario. They will collaborate with peers to refine their strategies and ensure comprehensive stakeholder engagement. Output: An integrated communication strategy document that outlines key messages, channels, and stakeholder engagement tactics. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 524 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-524 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 685 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-685 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 749 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-749 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 878 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-878 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1024 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1024 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14047 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14047 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1169 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1169 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1265 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1265 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1378 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1378 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1556 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1556 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14048 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14048 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1669 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1669 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1765 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1765 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1910 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1910 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2056 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2056 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14049 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14049 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2201 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2201 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2329 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2329 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2410 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2410 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2588 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2588 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14050 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14050 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2701 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2701 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2797 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2797 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2942 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2942 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3120 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3120 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14051 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14051 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3233 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3233 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3329 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3329 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3442 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3442 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3620 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3620 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14052 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14052 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3781 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3781 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3845 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3845 ## Business Continuity Management & IT Disaster Recovery URL: https://smarthorizon.uk/course/business-continuity-management-and-it-disaster-recovery Brochure: https://smarthorizon.uk/course/business-continuity-management-and-it-disaster-recovery/brochure.pdf Course reference: business-continuity-management-and-it-disaster-recovery Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of Business Continuity Management (BCM) and IT Disaster Recovery (DR) strategies. Participants will learn to assess risks, develop recovery plans, and implement effective BCM frameworks tailored to their organisations' needs, ensuring resilience in the face of disruptions. Why attend: Organisations face increasing threats from cyber incidents, natural disasters, and operational failures, making effective Business Continuity Management (BCM) and IT Disaster Recovery (DR) strategies essential for maintaining operational integrity. These strategies help minimise downtime, protect critical assets, and ensure organisational resilience. Participants will engage in practical exercises that simulate real-world scenarios, enhancing their ability to safeguard their organisation's continuity and recovery processes. By mastering BCM and DR, professionals can make informed decisions that align with organisational goals, improve stakeholder confidence, and ensure compliance with industry regulations, ultimately contributing to business stability and success. This course equips professionals with the skills to analyse vulnerabilities, design robust recovery plans, and implement BCM frameworks effectively. Participants will practice developing detailed Business Continuity Plans (BCPs) and IT Disaster Recovery Plans (DRPs), ensuring they can respond to disruptions efficiently. They will also learn to conduct thorough risk assessments, prioritise recovery strategies based on business impact analysis, and communicate effectively with stakeholders. The hands-on approach fosters collaboration and critical thinking, enabling participants to address specific workplace challenges. By the end of the course, attendees will have the tools and confidence to enhance their organisation's resilience and ensure a swift recovery from incidents. Professional Problems This Course Is Designed to Solve: - Critical business dependencies and recovery priorities not clearly mapped. - Continuity and IT recovery plans developed in isolation. - Untested recovery arrangements and unclear incident responsibilities. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group discussions, and hands-on simulations to build practical skills in Business Continuity Management (BCM) and IT Disaster Recovery (DR). Participants will work on real-life scenarios that require them to assess risks, develop recovery strategies, and present their plans. Specific exercises include creating risk assessments, drafting Business Continuity Plans (BCPs), and developing IT Disaster Recovery Plans (DRPs). Outputs will include detailed recovery plans and risk assessments, demonstrating their understanding of BCM principles and practices. This interactive approach ensures participants can apply their knowledge effectively in their organisations, fostering a deeper understanding of BCM and DR processes. Target audience: This course is suitable for: Business Continuity Managers responsible for developing and implementing BCM strategies. IT Managers tasked with ensuring the resilience of IT systems and disaster recovery planning. Risk Management Professionals who assess and mitigate organisational risks. Compliance Officers ensuring adherence to regulatory requirements in BCM and DR. Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Vienna, Barcelona Course objectives: - Analyse organisational vulnerabilities and risks related to business continuity. - Design a comprehensive Business Continuity Plan (BCP) tailored to specific organisational needs. - Assess the effectiveness of existing IT Disaster Recovery plans and identify gaps. - Construct a detailed IT Disaster Recovery Plan (DRP) that addresses critical systems and processes. - Prioritise recovery strategies based on business impact analysis results. - Evaluate the compliance of BCM and DR practices with relevant standards and regulations. - Justify the allocation of resources for BCM initiatives based on risk assessments. - Implement a BCM training and awareness programme for staff engagement. Target competencies: - Conducting risk assessments to identify potential threats. - Developing and documenting effective Business Continuity Plans. - Implementing IT Disaster Recovery strategies for critical systems. - Facilitating training sessions on BCM and DR awareness. - Evaluating the effectiveness of BCM and DR frameworks. - Communicating recovery strategies to stakeholders effectively. Course outline: - Day 1: Understanding Business Continuity Management. Define Business Continuity Management and its critical importance in modern organisations. Identify key components of a BCM framework that supports organisational resilience. Explore relevant standards and regulations (ISO 22301) that guide BCM practices. Discuss the role of risk assessment in identifying vulnerabilities and threats. Examine case studies of successful BCM implementations across various industries. Applied activity: Participants will conduct a risk assessment for a fictional organisation, identifying potential threats and their impacts on business operations. They will categorise risks based on likelihood and severity, leading to a prioritised list of vulnerabilities and mitigation strategies. Output: A comprehensive risk assessment report highlighting key vulnerabilities and proposed mitigation strategies. - Day 2: Developing Business Continuity Plans. Outline the structure and essential elements of a Business Continuity Plan (BCP). Identify critical business functions and processes that require prioritisation in recovery efforts. Develop recovery strategies for essential operations, including resource allocation and timelines. Incorporate communication plans into BCPs to ensure stakeholder engagement during crises. Review examples of effective BCPs from various industries to identify best practices. Applied activity: Working in groups, participants will draft a Business Continuity Plan for a fictional company, focusing on critical functions and recovery strategies. They will present their BCP to the class for feedback and refinement. Output: A detailed Business Continuity Plan document tailored to the fictional organisation. - Day 3: IT Disaster Recovery Planning. Define IT Disaster Recovery and its relationship to overall Business Continuity Management. Identify critical IT systems and data that must be prioritised for recovery. Develop an IT Disaster Recovery Plan (DRP) framework that addresses recovery objectives and strategies. Explore backup and recovery technologies and solutions that support IT resilience. Assess the impact of downtime on business operations and the importance of timely recovery. Applied activity: Participants will create an IT Disaster Recovery Plan for a specific IT system within the fictional organisation, detailing recovery objectives, strategies, and resource requirements. They will present their DRP for peer review. Output: A comprehensive IT Disaster Recovery Plan outlining recovery strategies for critical IT systems. - Day 4: Testing and Maintaining BCM and DR Plans. Discuss the importance of regularly testing BCM and DR plans to ensure effectiveness. Identify different testing methodologies (tabletop, simulation, etc.) suitable for various scenarios. Develop a testing schedule and maintenance plan for BCM and DR to ensure ongoing relevance. Evaluate the results of tests and incorporate lessons learned into plan updates. Review case studies of BCM and DR plan failures to identify common pitfalls. Applied activity: Participants will design a testing plan for their BCP and DRP, including scenarios, objectives, and evaluation criteria. They will role-play a testing session to identify strengths and weaknesses in their plans and suggest improvements. Output: A testing plan document outlining scenarios, objectives, and evaluation methods. - Day 5: Integrating BCM and DR into Organisational Culture. Explore strategies for fostering a culture of resilience within the organisation. Identify training needs for staff engagement in BCM and DR initiatives. Develop a BCM training and awareness programme that addresses organisational needs. Communicate the value of BCM and DR to stakeholders and leadership effectively. Assess the long-term sustainability of BCM initiatives and their integration into daily operations. Applied activity: Participants will create a training programme for staff on BCM and DR awareness, including objectives, content, and delivery methods. They will present their training plan to the group for critique and suggestions for improvement. Output: A comprehensive training programme document for BCM and DR awareness. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 455 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-455 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 568 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-568 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 616 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-616 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 761 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-761 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14053 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14053 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 955 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-955 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1100 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1100 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1197 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1197 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1310 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1310 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1487 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1487 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14054 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14054 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1600 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1600 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1697 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1697 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1842 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1842 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14055 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14055 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1987 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1987 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2132 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2132 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2229 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2229 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2277 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2277 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14056 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14056 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2519 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2519 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2632 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2632 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2729 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2729 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2874 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2874 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14057 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14057 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3019 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3019 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3148 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3148 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3261 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3261 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3374 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3374 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14058 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14058 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3551 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3551 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3664 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3664 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3712 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3712 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3857 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3857 ## Mastering Report Writing and Communication Skills for Auditors URL: https://smarthorizon.uk/course/mastering-report-writing-and-communication-skills-for-auditors Brochure: https://smarthorizon.uk/course/mastering-report-writing-and-communication-skills-for-auditors/brochure.pdf Course reference: mastering-report-writing-and-communication-skills-for-auditors Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips auditors with advanced report writing and communication skills essential for conveying complex audit findings clearly and effectively. Participants will learn to structure reports, tailor messages to diverse audiences, and enhance their overall professional communication capabilities. Why attend: Auditors frequently encounter challenges in presenting findings in a clear and persuasive manner. Poorly structured reports can lead to misunderstandings, reduced stakeholder confidence, and ineffective decision-making. Mastering report writing ensures that audit conclusions are communicated effectively, fostering trust and facilitating action. This course addresses these issues by providing auditors with the skills to create structured, coherent reports that highlight key findings and recommendations. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to apply their learning directly to their work environments and improve their overall reporting effectiveness. Effective communication is critical for auditors to influence stakeholders and drive improvements. Participants will engage in practical exercises to develop skills in crafting concise, impactful reports and delivering presentations. This hands-on approach will enable auditors to articulate their findings confidently and respond to queries with clarity. By focusing on audience-specific communication strategies, participants will learn to adapt their messages to suit different stakeholders, ensuring that their reports resonate and prompt necessary actions. Furthermore, the course will cover techniques for managing challenging discussions, equipping auditors with the tools to navigate complex interactions and enhance their professional relationships. Professional Problems This Course Is Designed to Solve: - Audit findings that are difficult for stakeholders to understand. - Reports with weak structure or insufficiently supported conclusions. - Difficulty presenting sensitive findings and actionable recommendations. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises tailored to the auditing context. Participants will engage in peer reviews of report drafts, role-playing scenarios for presentations, and simulations of stakeholder meetings. These activities are designed to build participants' capabilities in report writing and communication. Outputs will include structured audit reports, presentation slides, and feedback on communication strategies, ensuring participants gain practical skills applicable to their roles. The emphasis on real-world scenarios allows participants to practice and refine their skills in a supportive environment, preparing them for the challenges they will face in their auditing careers. Target audience: This course is suitable for: Internal Auditors who need to enhance their report writing skills. External Auditors aiming to improve communication with clients and stakeholders. Compliance Officers responsible for documenting audit findings clearly. Audit Managers seeking to train teams in effective reporting techniques. Quality Assurance Professionals who must communicate audit results effectively. Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Barcelona, Vienna Course objectives: - Analyse the structure of effective audit reports, identifying key components and best practices. - Construct clear and concise audit findings tailored to specific stakeholder needs. - Evaluate the impact of language and tone in audit communication, adjusting for audience comprehension. - Design persuasive presentations that effectively convey audit results to diverse audiences. - Prioritise key messages in audit reports to enhance clarity and focus. - Assess the effectiveness of various communication methods in audit contexts, choosing the most suitable for each situation. Target competencies: - Ability to write structured and coherent audit reports. - Skill in tailoring communication to different audiences and contexts. - Proficiency in presenting audit findings with clarity and confidence. - Competence in using visual aids to enhance report presentations. - Adeptness in providing constructive feedback on report drafts. - Understanding of the ethical considerations in audit communication. Course outline: - Day 1: Foundations of Effective Report Writing. Understanding the purpose and audience of audit reports. Key components of an effective audit report structure, including findings and recommendations. Best practices for clarity and conciseness in writing audit reports. Common pitfalls in audit report writing and strategies to avoid them. The role of executive summaries in summarising key findings and recommendations. Applied activity: Participants will draft an executive summary for a fictional audit report, focusing on clarity and key findings. They will then pair up to critique each other's summaries, providing constructive feedback on structure and content. Each participant will revise their summary based on peer feedback, ensuring clarity and coherence. Output: A revised executive summary that incorporates peer feedback and highlights key findings. - Day 2: Crafting Clear Audit Findings. Techniques for articulating audit findings clearly and effectively to various stakeholders. Using evidence and data to support audit conclusions and recommendations. Strategies for prioritising findings based on impact and relevance to stakeholders. Tailoring language and presentation for different stakeholder groups to enhance understanding. Incorporating actionable recommendations into audit reports for stakeholder implementation. Applied activity: In small groups, participants will analyse a set of fictional audit findings and rewrite them for clarity and impact. They will consider the audience's perspective and the importance of actionable insights, ensuring that their rewritten findings are both clear and relevant to stakeholders. Each group will present their findings to the class. Output: A revised set of audit findings ready for inclusion in a report, emphasising clarity and stakeholder relevance. - Day 3: Persuasive Presentation Skills for Auditors. Principles of effective presentation design and delivery for audit findings. Creating engaging visual aids to support and enhance the communication of audit results. Techniques for managing audience questions and feedback during presentations. Practising body language and vocal techniques to improve presentation impact. Strategies for handling difficult conversations and objections from stakeholders. Applied activity: Participants will prepare a short presentation on their revised audit findings, incorporating visual aids. They will present to the group and receive feedback on their delivery, content, and engagement techniques. Each presentation will focus on clarity and the ability to respond to audience questions effectively. Output: Presentation slides and a recording of the presentation for self-review and improvement. - Day 4: Advanced Communication Strategies. Understanding the role of non-verbal communication in audits and its impact on stakeholder perceptions. Techniques for building rapport with stakeholders during presentations and discussions. Using storytelling to enhance the impact of audit findings and engage audiences. Strategies for effective written communication in follow-up correspondence and reports. Managing conflicts and difficult discussions in audit contexts to maintain professionalism. Applied activity: Participants will role-play a scenario where they must present contentious audit findings to a resistant stakeholder. They will focus on communication strategies to manage the situation, ensuring clarity and professionalism while addressing concerns and objections raised by the stakeholder. Output: A reflective report on the role-play experience, including lessons learned and strategies for improvement in handling difficult conversations. - Day 5: Integrated Audit Reporting and Communication. Combining written and verbal communication for comprehensive audit reporting and stakeholder engagement. Developing a communication plan for presenting audit results to multiple stakeholders effectively. Evaluating the effectiveness of communication strategies post-audit to improve future reporting. Utilising feedback from stakeholders to enhance future audit communications and relationships. Creating a personal action plan for ongoing development in report writing and communication skills. Applied activity: Participants will work in teams to create a comprehensive communication plan for a fictional audit project. This plan will detail how they will report findings to various stakeholders and manage follow-up communications effectively, ensuring all aspects of stakeholder engagement are covered. Output: A detailed communication plan that includes strategies for written and verbal reporting, tailored to different stakeholder needs. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 478 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-478 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14059 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14059 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 639 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-639 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 800 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-800 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 913 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-913 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1010 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1010 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1123 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1123 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1300 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1300 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1413 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1413 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14060 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14060 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1510 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1510 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1655 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1655 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1800 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1800 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1945 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1945 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14061 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14061 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2042 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2042 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2155 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2155 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2396 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2396 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14062 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14062 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2445 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2445 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2542 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2542 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2687 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2687 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2832 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2832 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14063 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14063 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2977 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2977 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3106 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3106 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3187 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3187 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3364 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3364 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3477 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3477 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14064 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14064 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3574 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3574 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3735 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3735 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3896 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3896 ## Protection of Low Voltage Power Systems URL: https://smarthorizon.uk/course/protection-of-low-voltage-power-systems Brochure: https://smarthorizon.uk/course/protection-of-low-voltage-power-systems/brochure.pdf Course reference: protection-of-low-voltage-power-systems Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the protection mechanisms for low voltage power systems, covering design principles, fault analysis, and protective device selection. Participants will gain practical skills to enhance system reliability and safety, ensuring compliance with relevant standards and regulations. Why attend: Low voltage power systems are critical in various industries, and their protection is essential to prevent equipment damage and ensure safety. Professionals often face challenges in identifying appropriate protection strategies and devices, which can lead to costly downtime or safety incidents. Understanding the intricacies of fault analysis, protective device selection, and coordination is vital. This course addresses these challenges by providing participants with the knowledge to implement effective protection schemes, ensuring system reliability and compliance with industry standards. By mastering these concepts, professionals can significantly enhance operational efficiency and reduce risks associated with electrical faults. This course equips professionals with the necessary skills to analyse and design effective protection schemes. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to make informed decisions regarding protective device selection and system configuration. They will learn to evaluate existing systems, identify weaknesses, and implement improvements. The ability to design tailored protection strategies not only safeguards equipment but also ensures compliance with safety regulations. By the end of the course, participants will be prepared to tackle complex challenges in low voltage power system protection, enhancing their professional capabilities and contributing to safer work environments. Professional Problems This Course Is Designed to Solve: - Difficulty selecting and coordinating low-voltage protection. - Unclear fault behaviour and protection settings. - Gaps in evaluating protection performance and system safety. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of theoretical instruction and hands-on workshops to build practical capabilities. Participants will engage in case studies to analyse fault scenarios, use simulation software for system modelling, and design protection schemes. Specific exercises will include calculating short-circuit currents, selecting protective devices based on real-world parameters, and developing coordination settings. Outputs will include detailed protection plans, analysis reports, and presentations that demonstrate their understanding of low voltage power system protection. This comprehensive approach ensures that participants not only learn the theory but also apply their knowledge in practical settings, reinforcing their skills and confidence in real-world applications. Target audience: This course is suitable for: Electrical engineers working with low voltage systems, responsible for system design and protection. Maintenance technicians tasked with troubleshooting and maintaining low voltage power systems. Safety officers ensuring compliance with electrical safety standards in low voltage environments. Project managers overseeing electrical installations involving low voltage systems. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Singapore, London, Vienna, Rome, Cape Town Course objectives: - Analyse fault conditions in low voltage power systems to determine protection requirements. - Design protection schemes that comply with relevant standards and regulations. - Select appropriate protective devices based on system characteristics and fault analysis. - Evaluate the performance of existing protection systems and identify areas for improvement. - Calculate coordination settings for protective devices to ensure system reliability. - Construct a comprehensive protection plan for a low voltage power system. - Justify the selection of specific protective devices based on operational needs and safety considerations. Target competencies: - Conduct fault analysis for low voltage systems. - Design and implement protection schemes for electrical installations. - Evaluate and select protective devices for specific applications. - Assess compliance with electrical safety standards and regulations. - Develop coordination settings for protective devices in low voltage systems. - Create detailed protection plans for low voltage power systems. Course outline: - Day 1: Fundamentals of Low Voltage Power Systems. Overview of low voltage power systems and their components, including transformers and distribution boards. Key standards and regulations governing low voltage systems, such as IEC and BS standards. Basic principles of electrical protection and safety, including risk assessment. Common fault types and their implications for system operation, including short circuits and overloads. Introduction to protective devices used in low voltage applications, such as fuses and circuit breakers. Applied activity: Participants will analyse a case study of a low voltage power system experiencing frequent outages. They will identify fault types, evaluate existing protection measures, and discuss potential improvements to enhance system reliability and safety. Output: A fault analysis report outlining identified issues and recommended protective strategies. - Day 2: Fault Analysis and Protection Requirements. Methods for analysing faults in low voltage systems, including visual inspections and testing. Impact of faults on system performance and safety, including equipment damage and fire hazards. Determining protection requirements based on fault analysis and load characteristics. Introduction to short-circuit calculations and their importance in system design. Tools and software for fault analysis in low voltage systems, including simulation tools. Applied activity: Using simulation software, participants will perform short-circuit calculations on a given low voltage system scenario to determine protection requirements. They will assess the implications of their findings on device selection and system configuration, ensuring optimal protection measures are in place. Output: A detailed report of short-circuit analysis results and recommended protection measures. - Day 3: Protective Device Selection and Coordination. Criteria for selecting protective devices in low voltage systems, including current ratings and trip characteristics. Types of protective devices: fuses, circuit breakers, and relays, and their applications. Coordination principles for protective devices to ensure system reliability and prevent nuisance tripping. Calculating settings for protective devices based on system parameters and fault levels. Case studies on protective device failures and lessons learned from real-world incidents. Applied activity: Participants will work in groups to select appropriate protective devices for a fictional low voltage system, considering coordination, operational needs, and safety requirements. They will justify their selections based on analysis and present their findings to the class. Output: A presentation of selected devices and justification for their choices. - Day 4: Designing Protection Schemes. Steps in designing a protection scheme for low voltage systems, including risk assessment and device placement. Integrating protective devices into system design to ensure optimal performance. Testing and validation of protection schemes through simulations and real-world scenarios. Common pitfalls in protection scheme design and how to avoid them, including miscoordination. Documentation and reporting requirements for protection schemes, including compliance checks. Applied activity: Participants will design a complete protection scheme for a fictional low voltage installation, including device selection, coordination settings, and compliance documentation. They will present their design to the group, demonstrating their understanding of the principles covered. Output: A comprehensive protection scheme document detailing design choices, calculations, and compliance considerations. - Day 5: Integrated Application of Protection Strategies. Review of key concepts and skills learned throughout the course, reinforcing critical knowledge areas. Practical application of protection strategies in complex scenarios, including multiple fault types. Collaborative problem-solving for real-world low voltage protection challenges, fostering teamwork. Assessment of protection scheme effectiveness and performance based on case studies. Future trends in low voltage power system protection, including smart technologies and IoT integration. Applied activity: In teams, participants will tackle a comprehensive case study involving multiple fault scenarios in a low voltage system, applying all learned concepts to develop a robust protection strategy. They will present their findings and recommendations to the class, showcasing their integrated approach. Output: A group report detailing the integrated protection strategy and justifications for decisions made. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 420 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-420 - Frankfurt | 2026-11-23 to 2026-11-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 565 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-565 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 678 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-678 - Paris | 2026-12-14 to 2026-12-18 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 839 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-839 - Istanbul | 2027-01-11 to 2027-01-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 952 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-952 - Amsterdam | 2027-01-25 to 2027-01-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 1065 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1065 - Barcelona | 2027-02-01 to 2027-02-05 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 14065 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14065 - Singapore | 2027-02-08 to 2027-02-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 1242 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1242 - London | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 1355 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1355 - Dubai | 2027-03-08 to 2027-03-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 1452 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1452 - Frankfurt | 2027-03-22 to 2027-03-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1597 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1597 - Vienna | 2027-03-29 to 2027-04-02 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 14066 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14066 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 1742 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1742 - Paris | 2027-04-26 to 2027-04-30 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 1887 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1887 - Istanbul | 2027-05-10 to 2027-05-14 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1984 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1984 - Amsterdam | 2027-05-24 to 2027-05-28 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 2097 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2097 - Rome | 2027-05-31 to 2027-06-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14067 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14067 - Singapore | 2027-06-14 to 2027-06-18 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 2274 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2274 - London | 2027-06-21 to 2027-06-25 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 2370 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2370 - Dubai | 2027-07-12 to 2027-07-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 2484 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2484 - Frankfurt | 2027-07-26 to 2027-07-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2629 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2629 - Cape Town | 2027-08-02 to 2027-08-06 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14068 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14068 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 2774 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2774 - Paris | 2027-08-23 to 2027-08-27 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 2919 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2919 - Istanbul | 2027-09-13 to 2027-09-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3016 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3016 - Amsterdam | 2027-09-20 to 2027-09-24 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 3064 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3064 - Rome | 2027-09-27 to 2027-10-01 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14069 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14069 - Singapore | 2027-10-11 to 2027-10-15 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 3306 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3306 - London | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 3419 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3419 - Dubai | 2027-11-08 to 2027-11-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 3516 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3516 - Frankfurt | 2027-11-22 to 2027-11-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3661 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3661 - Cape Town | 2027-11-29 to 2027-12-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14070 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14070 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 3774 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3774 - Paris | 2027-12-13 to 2027-12-17 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 3935 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3935 ## Power Factor Correction and Harmonics URL: https://smarthorizon.uk/course/power-factor-correction-and-harmonics Brochure: https://smarthorizon.uk/course/power-factor-correction-and-harmonics/brochure.pdf Course reference: power-factor-correction-and-harmonics Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of power factor correction and harmonics in electrical systems. Participants will learn to analyse power quality issues, implement correction techniques, and assess harmonic distortion impacts, enhancing their ability to optimise energy efficiency and system reliability in their organisations. Why attend: Electrical engineers and energy managers frequently encounter challenges related to power factor and harmonics, which can lead to increased operational costs, equipment failures, and regulatory non-compliance. Understanding these concepts is essential for ensuring efficient energy usage, maintaining system reliability, and enhancing overall operational efficiency. This course addresses these critical issues, equipping participants with the skills to identify, analyse, and rectify power quality problems effectively. They will also learn to make informed decisions regarding equipment upgrades and maintenance strategies, which are vital for enhancing system performance and compliance with industry standards. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to apply theoretical knowledge to hands-on tasks. They will learn to design and implement power factor correction strategies, assess harmonic distortion, and make informed decisions regarding equipment selection and system upgrades. By the end of the course, participants will be equipped to develop comprehensive power quality management plans that enhance energy efficiency and prolong equipment lifespan. This capability is crucial for ensuring they can effectively contribute to their organisations' operational success and sustainability while minimising costs and maximising performance. Professional Problems This Course Is Designed to Solve: - Poor power factor and inefficient use of electrical capacity. - Harmonic distortion affecting equipment and power quality. - Difficulty assessing suitable correction and mitigation measures. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of theoretical instruction, case studies, and practical workshops to build participants' capabilities. Each day includes hands-on exercises where participants will analyse power factor and harmonic data, design correction solutions, and simulate real-world scenarios. Outputs include detailed reports and system designs that demonstrate their understanding and application of the concepts learned. Participants will also engage in group discussions and presentations to enhance collaborative learning and critical thinking skills. These methods ensure that participants not only grasp theoretical concepts but also gain practical experience in addressing power quality challenges in their workplaces, preparing them for immediate application of their skills. Target audience: This course is suitable for: Electrical engineers responsible for power quality management. Energy managers tasked with reducing operational costs. Facility managers overseeing electrical system performance. Technicians involved in the installation and maintenance of electrical systems. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Barcelona, Vienna Course objectives: - Analyse power factor data to identify correction needs and potential savings. - Calculate the required capacitance for power factor correction in specific scenarios. - Diagnose harmonic distortion levels using measurement tools and techniques. - Design a power factor correction system tailored to a given electrical load. - Assess the impact of harmonics on equipment performance and lifespan. - Justify the selection of specific harmonic filters based on system requirements. Target competencies: - Ability to analyse power factor and harmonic data accurately. - Proficiency in calculating capacitance for power factor correction. - Skill in diagnosing and measuring harmonic distortion. - Competence in designing effective power factor correction systems. - Capability to assess the impact of harmonics on electrical equipment. - Expertise in selecting appropriate harmonic filters for specific applications. Course outline: - Day 1: Understanding Power Factor and Harmonics. Define power factor and its significance in electrical systems, including its role in energy efficiency and cost reduction. Identify the causes and effects of low power factor on operational costs, equipment lifespan, and system reliability. Explain the concept of harmonics, their sources, and their impact on power quality and system performance. Discuss the implications of harmonics on electrical equipment, including overheating, operational inefficiencies, and premature failure. Introduce relevant standards and regulations regarding power factor and harmonics, such as IEEE 519 and IEC 61000. Applied activity: Participants will analyse a case study of a facility with low power factor and high harmonic distortion. They will identify the causes and suggest initial corrective measures based on the data provided, including potential financial impacts and compliance issues. Output: A report detailing the analysis, proposed corrective measures, and expected outcomes. - Day 2: Measurement and Analysis Techniques. Explore tools and techniques for measuring power factor and harmonics, including power quality analyzers and oscilloscopes. Learn to interpret data from power quality analyzers and understand measurement accuracy and limitations. Conduct a power factor analysis on a sample electrical system, identifying key metrics and areas for improvement. Assess harmonic distortion using Fourier analysis methods and discuss their relevance in practical applications. Review case studies of measurement results and corrective actions taken in various industries to enhance understanding. Applied activity: Using provided measurement data, participants will conduct a power factor analysis and harmonic distortion assessment on a simulated electrical system. They will present their findings, including recommendations for improvement and potential cost savings. Output: A presentation summarising the analysis, findings, and recommendations for corrective actions. - Day 3: Designing Power Factor Correction Systems. Understand different methods of power factor correction, including passive and active techniques, and their applications. Calculate the required capacitance for various loads, considering different operational scenarios and load types. Design a power factor correction scheme for a given scenario, including component selection and system integration. Evaluate the cost-benefit of implementing correction systems based on energy savings, equipment longevity, and operational efficiency. Discuss maintenance considerations for power factor correction equipment and their impact on system performance and reliability. Applied activity: Participants will design a power factor correction system for a fictional manufacturing facility, considering load characteristics, operational costs, and regulatory compliance. They will present their designs to the group for feedback and discussion. Output: A detailed design document outlining the correction system specifications, including calculations and justifications. - Day 4: Harmonic Mitigation Strategies. Identify various harmonic mitigation techniques and devices, including passive filters, active filters, and hybrid solutions, and their effectiveness. Evaluate the effectiveness of passive and active filters in different applications and scenarios, considering cost and performance. Design a harmonic filter solution for a specific application, considering load profiles, system characteristics, and regulatory requirements. Discuss the integration of harmonic mitigation with power factor correction and its benefits for overall system performance. Review case studies on successful harmonic mitigation implementations and lessons learned to inform best practices. Applied activity: Participants will develop a harmonic mitigation strategy for a fictional commercial building, considering existing equipment, load profiles, and regulatory requirements. They will justify their choices based on technical and economic factors, preparing for stakeholder presentation. Output: A comprehensive strategy document including filter specifications, implementation steps, and expected outcomes. - Day 5: Integrated Power Quality Solutions. Combine power factor correction and harmonic mitigation strategies into a cohesive approach for optimal system performance. Assess the overall impact of solutions on system efficiency and reliability, including potential cost savings and compliance with standards. Conduct a feasibility study for implementing integrated solutions in a given scenario, addressing challenges and opportunities in execution. Discuss real-world challenges and solutions in power quality management, including stakeholder engagement and communication strategies. Present integrated solutions to stakeholders effectively, highlighting benefits, justifications, and implementation timelines. Applied activity: Working in groups, participants will create an integrated power quality management plan for a complex facility, addressing both power factor and harmonic issues. They will present their plan to a mock board of directors for approval, incorporating feedback mechanisms. Output: A complete power quality management plan ready for presentation, including detailed analysis, recommendations, and implementation strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 512 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-512 - Rome | 2026-11-23 to 2026-11-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14071 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14071 - Paris | 2026-12-07 to 2026-12-11 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 705 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-705 - Istanbul | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 785 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-785 - Amsterdam | 2027-01-04 to 2027-01-08 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 866 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-866 - Singapore | 2027-01-18 to 2027-01-22 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 1044 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1044 - London | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 1157 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1157 - Cape Town | 2027-02-08 to 2027-02-12 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14072 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14072 - Dubai | 2027-02-15 to 2027-02-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 1253 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1253 - Frankfurt | 2027-03-01 to 2027-03-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1398 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1398 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 1544 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1544 - Paris | 2027-04-05 to 2027-04-09 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 1689 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1689 - Cape Town | 2027-04-12 to 2027-04-16 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14073 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14073 - Istanbul | 2027-04-19 to 2027-04-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1785 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1785 - Amsterdam | 2027-05-03 to 2027-05-07 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 1898 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1898 - Singapore | 2027-05-17 to 2027-05-21 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 2076 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2076 - London | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 2189 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2189 - Barcelona | 2027-06-14 to 2027-06-18 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 14074 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14074 - Dubai | 2027-06-21 to 2027-06-25 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 2301 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2301 - Frankfurt | 2027-07-05 to 2027-07-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2430 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2430 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 2576 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2576 - Paris | 2027-08-02 to 2027-08-06 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 2721 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2721 - Istanbul | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2817 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2817 - Vienna | 2027-08-23 to 2027-08-27 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 14075 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14075 - Amsterdam | 2027-09-06 to 2027-09-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 2930 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2930 - Singapore | 2027-09-20 to 2027-09-24 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 3172 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3172 - London | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 3221 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3221 - Dubai | 2027-10-18 to 2027-10-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 3317 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3317 - Rome | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14076 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14076 - Frankfurt | 2027-11-01 to 2027-11-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3462 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3462 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 3608 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3608 - Paris | 2027-12-06 to 2027-12-10 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 3801 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3801 - Istanbul | 2027-12-13 to 2027-12-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3881 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3881 ## Engineering Excellence in Electrical Equipment URL: https://smarthorizon.uk/course/engineering-excellence-in-electrical-equipment Brochure: https://smarthorizon.uk/course/engineering-excellence-in-electrical-equipment/brochure.pdf Course reference: engineering-excellence-in-electrical-equipment Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on enhancing the engineering capabilities of professionals involved in the design, development, and maintenance of electrical equipment. Participants will learn best practices, methodologies, and tools to achieve excellence in engineering processes and product quality. Why attend: Electrical equipment engineers frequently encounter challenges related to product reliability, compliance with industry standards, and the integration of new technologies. These issues can lead to costly recalls, project delays, and safety hazards, impacting both the bottom line and customer trust. Addressing these challenges is crucial for maintaining competitive advantage and ensuring customer satisfaction. By mastering engineering excellence, participants can implement effective practices that enhance product performance, streamline processes, and reduce operational risks. This course empowers engineers to make informed decisions that drive innovation and improve overall project outcomes, ensuring their contributions are aligned with organisational goals. Participants will engage in practical exercises that simulate real-world engineering problems, enabling them to develop solutions that improve design processes and operational efficiency. They will learn to apply quality assurance techniques, performance metrics, and risk management strategies, equipping them with the skills necessary to make informed decisions. This hands-on approach fosters collaboration and critical thinking, allowing participants to tackle complex engineering tasks with confidence. By the end of the course, they will be prepared to lead initiatives that promote engineering excellence, optimise project workflows, and contribute to the overall success of their teams. Professional Problems This Course Is Designed to Solve: - Equipment decisions without a consistent engineering assessment. - Recurring reliability issues and ineffective maintenance practices. - Difficulty linking equipment performance to operational requirements. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and hands-on simulations to build participants' engineering capabilities. Each day includes practical exercises that require participants to apply learned concepts to solve specific problems related to electrical equipment. For example, participants will engage in group discussions to analyse case studies of engineering failures and brainstorm solutions. Outputs include design specifications, quality assurance plans, performance analysis reports, and prototype evaluations, providing tangible evidence of skill development and practical application of knowledge in real-world scenarios. This approach ensures that participants not only learn theoretical concepts but also gain practical experience that can be directly applied in their roles. Target audience: This course is suitable for: Electrical engineers involved in product design and development. Quality assurance professionals in the electrical equipment sector. Project managers overseeing electrical equipment projects. Maintenance engineers responsible for equipment reliability and performance. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Rome, Barcelona, Vienna Course objectives: - Analyse engineering standards relevant to electrical equipment design and maintenance. - Design a comprehensive quality assurance plan for electrical equipment projects. - Evaluate the performance metrics of electrical equipment against industry benchmarks. - Construct a prototype based on specified engineering requirements and constraints. - Diagnose common failures in electrical equipment and propose corrective actions. - Prioritise engineering tasks based on risk assessment and project timelines. Target competencies: - Implementing engineering best practices for electrical equipment. - Conducting thorough risk assessments in engineering projects. - Utilising performance metrics to evaluate equipment effectiveness. - Developing quality assurance processes tailored to electrical equipment. - Applying problem-solving techniques to engineering challenges. - Collaborating effectively within engineering teams to achieve project goals. Course outline: - Day 1: Foundations of Electrical Engineering Standards. Overview of electrical engineering standards and regulations relevant to equipment design. Key principles of electrical equipment design and their implications for safety and performance. Importance of compliance in engineering processes and its impact on product lifecycle. Introduction to risk management in electrical engineering and its application in projects. Best practices for documentation, reporting, and maintaining compliance throughout the project lifecycle. Applied activity: Participants will review a case study of a failed electrical product due to non-compliance. They will identify the standards that were not met, propose a compliance strategy, and outline necessary documentation improvements, ensuring all aspects of compliance are addressed. Output: Compliance strategy report highlighting identified standards, proposed actions, and documentation improvements. - Day 2: Quality Assurance in Electrical Equipment Design. Defining quality assurance in engineering contexts and its significance for product reliability. Tools and techniques for quality control in electrical equipment design and manufacturing processes. Establishing quality metrics for performance evaluation and customer satisfaction. Integrating quality assurance into the design process to prevent defects and ensure compliance. Case studies of successful quality assurance implementations in electrical equipment projects. Applied activity: In small groups, participants will create a quality assurance plan for a new electrical device, incorporating relevant metrics, testing protocols, and compliance checks to ensure product reliability and safety. They will also discuss potential challenges in implementation. Output: Quality assurance plan document for the proposed electrical device, including metrics and testing protocols. - Day 3: Performance Evaluation and Benchmarking. Understanding performance metrics for electrical equipment and their relevance to engineering excellence. Methods for benchmarking against industry standards and competitor products. Data collection techniques for performance analysis, including testing and user feedback. Interpreting performance data to inform design improvements and engineering decisions. Utilising feedback for continuous improvement and innovation in electrical equipment design. Applied activity: Participants will analyse performance data from existing electrical equipment and benchmark it against industry standards, identifying areas for improvement and proposing design modifications to enhance performance. They will present their findings to the group. Output: Performance analysis report with recommendations for enhancements based on benchmarking results. - Day 4: Prototyping and Testing Electrical Equipment. Principles of prototyping in electrical engineering and its role in the design process. Designing prototypes based on engineering specifications and user requirements. Testing methodologies for electrical equipment, including stress testing and usability assessments. Documenting test results, iterations, and lessons learned for future projects. Iterative design processes for continuous improvement and refinement of electrical equipment. Applied activity: Participants will design and create a prototype of a specified electrical device, followed by a testing phase to evaluate its performance against set criteria. They will document the results and necessary adjustments, focusing on iterative improvements. Output: Prototype and testing report detailing design, results, modifications made, and recommendations for final production. - Day 5: Integrated Engineering Excellence Project. Collaborative engineering project management techniques for successful project execution. Integrating quality assurance, performance evaluation, and prototyping into a cohesive project plan. Developing a comprehensive project plan for electrical equipment innovation, including timelines and resource allocation. Presenting engineering solutions to stakeholders, focusing on clarity and impact. Evaluating project outcomes and lessons learned to inform future engineering practices. Applied activity: Participants will work in teams to develop a complete project plan for an electrical equipment innovation, integrating all learned concepts and preparing a presentation for stakeholders that highlights the project's value and expected outcomes. They will also consider potential risks and mitigation strategies. Output: Comprehensive project plan and presentation for the proposed electrical equipment innovation, including timelines, resources, and expected benefits. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 443 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-443 - Paris | 2026-11-23 to 2026-11-27 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 588 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-588 - Istanbul | 2026-12-07 to 2026-12-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 653 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-653 - Amsterdam | 2026-12-14 to 2026-12-18 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 733 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-733 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14077 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14077 - Singapore | 2027-01-11 to 2027-01-15 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 975 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-975 - London | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 1088 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1088 - Dubai | 2027-02-08 to 2027-02-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 1185 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1185 - Frankfurt | 2027-02-22 to 2027-02-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1330 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1330 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 1475 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1475 - Cape Town | 2027-03-15 to 2027-03-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14078 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14078 - Paris | 2027-03-22 to 2027-03-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 1620 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1620 - Istanbul | 2027-04-12 to 2027-04-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1717 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1717 - Amsterdam | 2027-04-26 to 2027-04-30 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 1830 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1830 - Singapore | 2027-05-10 to 2027-05-14 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 2007 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2007 - Rome | 2027-05-17 to 2027-05-21 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14079 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14079 - London | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 2120 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2120 - Dubai | 2027-06-14 to 2027-06-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 2217 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2217 - Frankfurt | 2027-06-21 to 2027-06-25 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2313 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2313 - Rome | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14080 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14080 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 2507 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2507 - Paris | 2027-07-26 to 2027-07-30 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 2652 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2652 - Istanbul | 2027-08-09 to 2027-08-13 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2749 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2749 - Amsterdam | 2027-08-23 to 2027-08-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 2862 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2862 - Barcelona | 2027-09-06 to 2027-09-10 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 14081 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14081 - Singapore | 2027-09-13 to 2027-09-17 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 3039 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3039 - London | 2027-09-20 to 2027-09-24 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 3136 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3136 - Dubai | 2027-10-11 to 2027-10-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 3249 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3249 - Frankfurt | 2027-10-25 to 2027-10-29 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3394 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3394 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 3539 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3539 - Vienna | 2027-11-15 to 2027-11-19 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 14082 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14082 - Paris | 2027-11-22 to 2027-11-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 3684 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3684 - Istanbul | 2027-12-06 to 2027-12-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3749 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3749 - Amsterdam | 2027-12-13 to 2027-12-17 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 3829 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3829 ## Future-Ready Electrical Distribution URL: https://smarthorizon.uk/course/future-ready-electrical-distribution Brochure: https://smarthorizon.uk/course/future-ready-electrical-distribution/brochure.pdf Course reference: future-ready-electrical-distribution Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to adapt electrical distribution systems for future demands, focusing on smart technologies, renewable integration, and efficient management. Participants will learn to design, assess, and implement innovative solutions for modern electrical distribution challenges. Why attend: Electrical distribution systems face unprecedented challenges from the integration of renewable energy sources and the demand for smarter grid technologies. Professionals must navigate these complexities to ensure reliability and efficiency in their operations. Understanding future-ready solutions is essential for maintaining competitive advantage and meeting regulatory requirements. This course addresses the critical need for professionals to develop a comprehensive understanding of emerging technologies, such as smart meters and advanced grid management systems, which are vital for modernising infrastructure and enhancing operational efficiency. Participants will also explore how to balance traditional practices with innovative approaches to meet evolving consumer expectations. Participants will develop practical capabilities in assessing current systems, designing smart distribution networks, and implementing advanced technologies. They will engage in real-world scenarios that require decision-making skills to enhance system performance and sustainability. Through collaborative exercises, participants will learn to evaluate the financial implications of technology investments and develop compliance strategies that align with evolving regulations. This hands-on approach ensures that attendees are equipped to lead in the evolving energy landscape, making informed decisions that drive innovation and improve service delivery in electrical distribution. By the end of the course, participants will feel confident in their ability to implement future-ready solutions. Professional Problems This Course Is Designed to Solve: - Distribution planning that does not accommodate changing demand. - Limited visibility of system resilience and modernisation priorities. - Difficulty assessing new technologies and integration requirements. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and simulations to reinforce learning. Participants will engage in group exercises that mimic real-world challenges, allowing them to apply theoretical knowledge to practical situations. Specific exercises include designing smart distribution networks and conducting cost-benefit analyses for technology investments. Outputs include design proposals, assessment reports, and strategic implementation plans, demonstrating their capability to innovate within electrical distribution. This interactive approach fosters collaboration and critical thinking, ensuring that participants can effectively address the complexities of future-ready electrical distribution systems. By integrating theory with practice, participants will leave with actionable insights and tools for immediate application. Target audience: This course is suitable for: Electrical Engineers focused on distribution systems, responsible for system design and implementation. Project Managers overseeing electrical distribution projects, requiring strategic planning and execution skills. Energy Consultants advising on regulatory compliance and technological advancements in electrical distribution. Utility Managers tasked with improving operational efficiency and integrating renewable energy solutions. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Vienna, Cape Town, Barcelona Course objectives: - Analyse current electrical distribution systems to identify inefficiencies and areas for improvement. - Design a smart electrical distribution network incorporating renewable energy sources and advanced technologies. - Assess the impact of regulatory changes on electrical distribution strategies and operations. - Calculate the cost-benefit analysis of implementing smart grid technologies in existing systems. - Construct a project plan for transitioning to a future-ready electrical distribution framework. - Justify the selection of specific technologies for enhancing distribution system resilience and sustainability. Target competencies: - Evaluate the performance of electrical distribution systems under varying conditions. - Implement smart technologies to enhance grid reliability and efficiency. - Integrate renewable energy sources into existing distribution networks. - Develop strategic plans for compliance with evolving energy regulations. - Facilitate stakeholder engagement in the transition to smart distribution systems. - Conduct financial analyses related to technology investments in electrical distribution. Course outline: - Day 1: Understanding Current Electrical Distribution Systems. Overview of traditional electrical distribution frameworks and their limitations in modern contexts. Key components of electrical distribution systems: substations, transformers, and feeders, and their roles. Current challenges in electrical distribution: ageing infrastructure, demand fluctuations, and reliability issues. Introduction to smart grid concepts and technologies that enhance operational efficiency. Regulatory landscape affecting electrical distribution systems and its implications for utilities. Applied activity: Participants will assess a fictional electrical distribution system, identifying inefficiencies and potential improvements based on provided data and performance metrics. They will present their findings and recommendations to the group, focusing on actionable insights for system enhancement. Output: Assessment report highlighting key inefficiencies and actionable recommendations for enhancements. - Day 2: Designing Smart Electrical Distribution Networks. Principles of smart grid design and the integration of IoT technologies for real-time monitoring. Renewable energy sources: solar, wind, and their impact on distribution networks and grid stability. Energy storage solutions and their role in optimising smart distribution systems and load management. Data analytics for monitoring and optimising distribution performance and predictive maintenance. Designing for resilience: strategies to mitigate outages and enhance reliability through technology. Applied activity: Working in groups, participants will design a smart electrical distribution network for a fictional city, incorporating renewable sources, energy storage, and smart technologies. They will create a presentation to justify their design choices, considering cost, efficiency, and sustainability. Output: A comprehensive design proposal including network diagrams, technology specifications, and a presentation. - Day 3: Regulatory Impacts and Compliance Strategies. Understanding the regulatory framework for electrical distribution in different jurisdictions and its impact on operations. Impact of government policies on renewable energy integration and distribution system planning. Compliance strategies for utilities and distribution companies to meet regulatory requirements effectively. Case studies of successful regulatory adaptations in electrical distribution and lessons learned. Future trends in energy regulation and their implications for distribution systems and utility operations. Applied activity: Participants will analyse a recent regulatory change affecting a fictional utility's distribution strategy, developing a compliance plan that includes necessary adjustments, risk assessments, and stakeholder communication strategies to ensure smooth implementation. Output: A compliance strategy document outlining necessary adjustments, actions, and stakeholder engagement plans. - Day 4: Financial Analysis of Smart Technologies. Cost-benefit analysis techniques for technology investments in distribution systems and their long-term benefits. Understanding funding sources and financial incentives for smart grid projects and renewable integration. Evaluating the economic impact of renewable energy integration on distribution costs and operational efficiency. Risk assessment in technology investments for electrical distribution and mitigation strategies. Developing financial models for project proposals that support future-ready initiatives. Applied activity: Participants will conduct a cost-benefit analysis for implementing smart grid technologies in a fictional distribution system, using provided financial data and assumptions to evaluate potential returns on investment and risks associated with the project. Output: A detailed cost-benefit analysis report with recommendations for technology investments. - Day 5: Integrated Application: Future-Ready Distribution Solutions. Integrating knowledge from previous days to create a cohesive distribution strategy that addresses future challenges. Collaborative problem-solving for complex distribution scenarios, including stakeholder engagement and technology selection. Utilising simulation tools to model future distribution challenges and develop innovative solutions. Presenting and defending proposed solutions to stakeholders, focusing on feasibility and impact. Evaluating the overall impact of proposed changes on system performance, sustainability, and regulatory compliance. Applied activity: In teams, participants will develop and present a comprehensive strategy for transitioning a fictional utility to a future-ready electrical distribution system, integrating all learned concepts and justifying their approach to stakeholders while addressing potential challenges and solutions. Output: A strategic presentation and implementation plan for the future-ready distribution system, including anticipated outcomes and metrics for success. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 495 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-495 - Amsterdam | 2026-12-07 to 2026-12-11 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 607 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-607 - Singapore | 2026-12-14 to 2026-12-18 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 849 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-849 - London | 2027-01-04 to 2027-01-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 897 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-897 - Dubai | 2027-01-18 to 2027-01-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 994 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-994 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14083 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14083 - Frankfurt | 2027-02-01 to 2027-02-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1140 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1140 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 1284 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1284 - Paris | 2027-03-01 to 2027-03-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 1430 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1430 - Istanbul | 2027-03-15 to 2027-03-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1527 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1527 - Vienna | 2027-03-29 to 2027-04-02 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 14084 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14084 - Amsterdam | 2027-04-05 to 2027-04-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 1639 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1639 - Singapore | 2027-04-19 to 2027-04-23 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 1817 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1817 - London | 2027-05-03 to 2027-05-07 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 1929 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1929 - Dubai | 2027-05-17 to 2027-05-21 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 2026 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2026 - Cape Town | 2027-05-31 to 2027-06-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14085 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14085 - Frankfurt | 2027-06-07 to 2027-06-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2172 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2172 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 2348 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2348 - Paris | 2027-07-05 to 2027-07-09 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 2462 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2462 - Istanbul | 2027-07-19 to 2027-07-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2559 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2559 - Amsterdam | 2027-08-02 to 2027-08-06 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 2671 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2671 - Rome | 2027-08-09 to 2027-08-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14086 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14086 - Singapore | 2027-08-16 to 2027-08-20 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 2849 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2849 - London | 2027-09-06 to 2027-09-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 2961 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2961 - Dubai | 2027-09-20 to 2027-09-24 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 3074 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3074 - Frankfurt | 2027-10-04 to 2027-10-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3204 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3204 - Cape Town | 2027-10-11 to 2027-10-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14087 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14087 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 3348 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3348 - Paris | 2027-11-01 to 2027-11-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 3494 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3494 - Istanbul | 2027-11-15 to 2027-11-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3591 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3591 - Barcelona | 2027-11-29 to 2027-12-03 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 14088 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14088 - Amsterdam | 2027-12-06 to 2027-12-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 3703 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3703 - Singapore | 2027-12-13 to 2027-12-17 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 3945 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3945 ## Fundamentals of Artificial Intelligence (AI) URL: https://smarthorizon.uk/course/fundamentals-of-artificial-intelligence-ai Brochure: https://smarthorizon.uk/course/fundamentals-of-artificial-intelligence-ai/brochure.pdf Course reference: fundamentals-of-artificial-intelligence-ai Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive introduction to the fundamentals of Artificial Intelligence (AI), focusing on practical applications, tools, and techniques. Participants will learn to implement AI solutions, understand algorithms, and assess AI's impact on business processes and decision-making. Why attend: AI is transforming industries by automating processes, enhancing decision-making capabilities, and driving innovation across various sectors. Professionals must grasp AI fundamentals to leverage its capabilities effectively. This course addresses the challenge of integrating AI into existing workflows, ensuring participants can identify opportunities for AI applications and mitigate risks associated with AI implementation. By mastering AI concepts, attendees will be equipped to drive projects that enhance operational efficiency, improve customer experiences, and contribute to their organisation's competitive advantage. Understanding AI is essential for making informed strategic decisions that align with business objectives and ethical standards, ultimately leading to sustainable growth. Participants will engage in hands-on exercises to develop practical skills in AI technologies, including data analysis, model training, and performance evaluation. They will learn to evaluate algorithms, design AI models, and apply machine learning techniques to real-world problems. Practical capabilities include assessing data quality, implementing ethical AI practices, and making informed decisions about AI projects. By the end of the course, attendees will be equipped to contribute to their organisation's AI strategy, ensuring that AI initiatives align with business objectives and ethical standards, ultimately driving innovation, efficiency, and responsible AI deployment. Professional Problems This Course Is Designed to Solve: - Confusion about AI capabilities, terminology and limitations. - Difficulty distinguishing feasible use cases from unrealistic claims. - Limited understanding of data quality, bias and responsible use. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of lectures, hands-on workshops, and case studies to facilitate learning. Participants will engage in coding exercises to implement AI algorithms, analyse datasets, and develop predictive models. Group discussions will encourage collaboration and critical thinking, while real-world scenarios will help participants apply theoretical knowledge to practical challenges. Outputs will include project documentation, model evaluations, and ethical assessments, demonstrating their understanding of AI concepts and applications. This structured approach ensures that participants not only learn the theory behind AI but also gain the skills necessary to implement AI solutions effectively in their workplaces, preparing them for real-world challenges. Target audience: This course is suitable for: Data Analysts seeking to enhance their analytical capabilities with AI tools. IT Professionals looking to integrate AI solutions into existing systems. Business Managers aiming to understand AI's impact on decision-making processes. Researchers interested in applying AI methodologies to their projects. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Cape Town, Vienna, Barcelona Course objectives: - Explain the core concepts of Artificial Intelligence and its applications in various industries. - Identify and compare different AI algorithms and their suitability for specific tasks. - Design a simple machine learning model using appropriate tools and frameworks. - Evaluate the ethical implications of AI technologies in business contexts, focusing on bias and fairness. - Implement basic data preprocessing techniques for AI applications, including data cleaning and transformation. - Assess the performance of AI models using relevant metrics and techniques, such as accuracy and precision. - Develop a project plan for an AI implementation, including risk assessment and resource allocation. - Critique AI solutions based on effectiveness, efficiency, and ethical considerations, ensuring alignment with business goals. Target competencies: - Understanding of AI terminology and concepts. - Ability to evaluate AI algorithms for specific applications. - Proficiency in designing and implementing machine learning models. - Skill in data preprocessing and feature engineering for AI. - Awareness of ethical considerations in AI deployment. - Capability to assess AI model performance effectively. - Experience in project planning for AI initiatives. Course outline: - Day 1: Introduction to AI Concepts. Define Artificial Intelligence and its significance in modern business environments. Explore the history and evolution of AI technologies and their impact on industries. Identify key AI applications across various sectors, including healthcare and finance. Discuss the differences between AI, machine learning, and deep learning methodologies. Examine the role of data in AI development and its implications for businesses. Applied activity: Participants will analyse a case study of an AI implementation in a business setting, identifying key concepts and applications discussed. They will assess the effectiveness of the AI solution and suggest improvements based on their understanding of AI principles. Output: A summary report highlighting AI concepts and applications relevant to the case study, along with recommendations for improvement. - Day 2: AI Algorithms and Techniques. Introduce fundamental AI algorithms, including decision trees, support vector machines, and neural networks. Compare supervised and unsupervised learning techniques, discussing their strengths and weaknesses. Explore reinforcement learning and its applications in real-world scenarios. Discuss the importance of algorithm selection based on project requirements and data characteristics. Examine case studies of successful AI algorithm implementations in various industries. Applied activity: Participants will work in groups to select an algorithm for a given dataset, justifying their choice based on the problem context and data characteristics. They will also outline the expected outcomes of their selected algorithm. Output: A presentation outlining the selected algorithm, its suitability for the dataset, and expected outcomes. - Day 3: Machine Learning Model Design. Understand the machine learning lifecycle from data collection to model deployment and monitoring. Learn about feature selection and engineering techniques to improve model accuracy. Implement a simple machine learning model using Python libraries such as Scikit-learn. Discuss model validation and testing methods, including cross-validation and performance metrics. Explore tools for model deployment and monitoring, ensuring ongoing performance evaluation. Applied activity: Participants will design and implement a basic machine learning model using a provided dataset, focusing on feature selection, model training, and evaluation. They will document their process and results for peer review. Output: A functional machine learning model with comprehensive documentation of the design process, evaluation results, and insights gained. - Day 4: Data Preprocessing and Ethics in AI. Discuss the importance of data quality and preprocessing in AI projects, including data cleaning and transformation. Learn techniques for data cleaning, normalisation, and handling missing values. Examine ethical considerations in AI, including bias, fairness, and transparency. Explore regulatory frameworks governing AI use, such as GDPR and AI ethics guidelines. Discuss strategies for responsible AI deployment and stakeholder engagement. Applied activity: Participants will preprocess a dataset, addressing quality issues and preparing it for model training, while considering ethical implications. They will document their preprocessing steps and ethical considerations in a report. Output: A cleaned and transformed dataset ready for machine learning application, along with a report detailing preprocessing steps and ethical considerations. - Day 5: Integrated AI Project Application. Integrate knowledge of AI concepts, algorithms, and ethics into a comprehensive project. Work collaboratively to develop an AI solution for a real-world problem, including project planning and resource allocation. Present findings and solutions to peers for feedback, focusing on the implementation process and outcomes. Discuss challenges faced during project development and solutions implemented, reflecting on lessons learned. Reflect on the learning journey and future applications of AI knowledge in participants' professional contexts. Applied activity: Participants will collaborate to create a complete AI project, from problem identification to model implementation. They will present their solution to the class, highlighting the methodologies used and ethical considerations addressed. Output: A comprehensive project report detailing the AI solution, methodologies used, ethical considerations addressed, and reflections on the project outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 433 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-433 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 546 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-546 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 723 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-723 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 820 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-820 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 933 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-933 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14089 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14089 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1078 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1078 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1223 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1223 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1368 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1368 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1465 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1465 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1578 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1578 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14090 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14090 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1755 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1755 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1868 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1868 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1965 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1965 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14091 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14091 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2110 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2110 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2255 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2255 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2383 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2383 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2497 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2497 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14092 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14092 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2610 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2610 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2787 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2787 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2900 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2900 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2997 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2997 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3093 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3093 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14093 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14093 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3287 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3287 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3432 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3432 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3529 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3529 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14094 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14094 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3642 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3642 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3819 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3819 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3916 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3916 ## HR Metrics and Analytics URL: https://smarthorizon.uk/course/hr-metrics-and-analytics Brochure: https://smarthorizon.uk/course/hr-metrics-and-analytics/brochure.pdf Course reference: hr-metrics-and-analytics Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on HR Metrics and Analytics equips professionals with the skills to effectively measure and analyse workforce data. Participants will learn to interpret key metrics, make data-driven decisions, and align HR strategies with organisational goals, enhancing overall performance and employee engagement. Why attend: HR professionals often struggle to quantify the impact of their initiatives on business outcomes. Understanding HR metrics and analytics enables them to provide evidence-based insights that drive strategic decisions. This course addresses the challenge of translating complex data into actionable strategies that improve workforce effectiveness, retention rates, and overall organisational performance. Participants will gain the ability to identify trends, assess the effectiveness of HR programs, and make informed decisions that align with business objectives, ensuring that HR contributes meaningfully to organisational success. By mastering these skills, HR professionals can enhance their credibility and influence within their organisations, ultimately leading to better workforce management. The practical capabilities developed in this course will empower HR professionals to tackle specific workplace challenges, such as optimising recruitment processes, enhancing employee engagement, and reducing turnover. Participants will engage in hands-on exercises that simulate real-world scenarios, allowing them to practice analysing employee turnover rates, recruitment efficiency, and engagement scores. They will also learn to create dashboards that effectively communicate insights to stakeholders. By developing these capabilities, attendees will be better equipped to influence organisational performance through informed HR practices and strategic workforce planning. This course ultimately aims to foster a data-driven culture within HR departments, enhancing their role as strategic partners in business. Professional Problems This Course Is Designed to Solve: - HR measures that do not inform business decisions. - Inconsistent workforce data and reporting definitions. - Difficulty interpreting people analytics and communicating findings. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and hands-on data analysis exercises to build participants' capabilities in HR metrics and analytics. Each session includes practical applications where participants will work with real data sets to derive insights and create reports. For example, participants will engage in exercises that involve calculating turnover rates, designing dashboards, and interpreting employee engagement survey results. Outputs will include dashboards, analytical reports, and presentations that demonstrate their understanding of key metrics and their implications for HR strategy. This approach ensures that participants not only learn theoretical concepts but also apply them in practical, workplace-relevant contexts. Target audience: This course is suitable for: HR Managers seeking to enhance their analytical skills and strategic impact. Talent Acquisition Specialists focused on improving recruitment metrics and processes. HR Business Partners aiming to align HR strategies with business goals and performance metrics. Organisational Development Professionals interested in measuring and improving employee engagement. Destinations: Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Vienna, Barcelona Course objectives: - Analyse key HR metrics to assess organisational performance and identify improvement areas. - Calculate turnover rates and their impact on recruitment strategies to optimise hiring processes. - Diagnose employee engagement levels using survey data to inform retention initiatives. - Design effective HR dashboards for data visualisation that communicate insights to stakeholders. - Prioritise HR initiatives based on analytical insights to align with business goals and objectives. - Construct a data-driven recruitment strategy using analytics to enhance talent acquisition efforts. - Justify HR decisions with evidence from workforce data to support strategic recommendations. - Evaluate the effectiveness of HR initiatives through data analysis to ensure continuous improvement. Target competencies: - Ability to interpret HR metrics for strategic decision-making and organisational improvement. - Proficiency in data analysis tools and techniques for effective HR management. - Skill in developing visualisations that communicate data insights to diverse audiences. - Expertise in aligning HR initiatives with organisational objectives and performance metrics. - Capability to conduct workforce trend analysis and forecasting for proactive HR planning. - Knowledge of best practices in HR analytics and reporting for continuous improvement. Course outline: - Day 1: Introduction to HR Metrics and Analytics. Understanding the importance of HR metrics in strategic decision-making and performance improvement. Identifying key HR metrics relevant to organisational goals and objectives. Exploring various data sources for effective HR analytics and reporting. Introduction to data collection methods and tools used in HR analytics. Overview of data privacy, ethical considerations, and compliance in HR analytics. Applied activity: Participants will analyse a fictional company's HR metrics report to identify key performance indicators and areas for improvement. They will discuss the implications of these metrics on HR strategy and present their findings to the group. Output: A summary report highlighting key metrics, insights, and recommendations for HR improvements. - Day 2: Data Collection and Management. Designing effective data collection methods for accurate HR metrics and analytics. Understanding data integrity, quality assurance, and validation techniques in HR data. Utilising HR information systems for efficient data management and reporting. Exploring quantitative vs qualitative data in HR analytics and their applications. Developing a data governance framework for HR analytics to ensure compliance and reliability. Applied activity: In groups, participants will create a data collection plan for a specific HR initiative, addressing potential data quality issues, governance measures, and compliance requirements. They will present their plans to the class for feedback. Output: A comprehensive data collection plan outlining methods, sources, governance measures, and compliance considerations. - Day 3: Analysing Workforce Data. Techniques for analysing employee turnover and retention metrics to inform HR strategies. Methods for assessing recruitment effectiveness, time-to-hire, and candidate quality. Utilising statistical tools for HR data analysis and interpretation of results. Interpreting employee engagement survey results and identifying actionable insights. Identifying trends and patterns in workforce data to inform strategic HR decisions. Applied activity: Participants will analyse a provided dataset on employee turnover and engagement, using statistical methods to derive insights and recommendations for HR interventions. They will present their findings to the group. Output: An analytical report detailing findings, insights, and suggested HR interventions based on data analysis. - Day 4: Visualising HR Metrics. Best practices for creating HR dashboards and reports that effectively communicate insights. Tools for data visualisation in HR analytics and their applications in reporting. Designing visual representations of HR data for stakeholders and decision-makers. Communicating insights effectively to non-technical audiences through storytelling techniques. Using data visualisation to enhance understanding of HR metrics and drive engagement. Applied activity: Participants will develop a dashboard for a fictional HR scenario, incorporating key metrics and visualisation techniques to present to stakeholders. They will justify their design choices based on audience needs. Output: A prototype HR dashboard showcasing key metrics, visual insights, and a presentation of findings. - Day 5: Integrating HR Analytics into Strategic Planning. Aligning HR metrics with organisational strategy and goals for enhanced performance. Using predictive analytics for workforce planning and forecasting future HR needs. Evaluating the impact of HR initiatives on business outcomes through data analysis. Creating a culture of data-driven decision-making in HR departments and across the organisation. Developing an action plan for implementing HR analytics and measuring success. Applied activity: In teams, participants will create a strategic HR plan that incorporates analytics to address a specific organisational challenge, presenting their findings to the group. They will outline metrics for success and implementation steps. Output: A strategic HR plan that integrates analytics, outlines specific initiatives, and identifies metrics for measuring success. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14095 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14095 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 529 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-529 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 690 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-690 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 754 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-754 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 883 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-883 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1029 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1029 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1174 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1174 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14096 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14096 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1270 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1270 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1383 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1383 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1561 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1561 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1674 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1674 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14097 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14097 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1770 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1770 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1915 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1915 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2061 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2061 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14098 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14098 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2206 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2206 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2334 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2334 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2415 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2415 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2593 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2593 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2706 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2706 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14099 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14099 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2802 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2802 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2947 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2947 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3125 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3125 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3238 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3238 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14100 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14100 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3334 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3334 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3447 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3447 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3625 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3625 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3786 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3786 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3850 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3850 ## HR For Business URL: https://smarthorizon.uk/course/hr-for-business Brochure: https://smarthorizon.uk/course/hr-for-business/brochure.pdf Course reference: hr-for-business Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides HR professionals with practical tools and strategies to align human resources with business objectives. Participants will learn to address workforce challenges, enhance employee engagement, and implement effective HR practices that drive organisational success. Why attend: HR professionals often face the challenge of aligning HR strategies with broader business goals. This misalignment can lead to inefficiencies, low employee morale, and high turnover rates. By understanding how to integrate HR practices with business strategies, participants can ensure their organisations are more agile and responsive to market changes. They will learn to analyse workforce data, develop targeted recruitment strategies, and implement performance management systems that directly contribute to business outcomes. This alignment is crucial for fostering a productive workplace and achieving long-term organisational success, ultimately enhancing the overall effectiveness of HR functions. The course equips participants with the skills to make informed HR decisions that impact organisational performance. Through practical exercises, they will learn to develop HR policies, manage talent effectively, and foster a culture of engagement. Participants will practice conducting employee engagement surveys, analysing results, and creating actionable improvement plans. Additionally, they will explore best practices for diversity and inclusion, ensuring a holistic approach to HR that supports a positive organisational culture and enhances overall employee satisfaction. By the end of the course, participants will be prepared to tackle real-world HR challenges and drive business success through strategic HR initiatives. Professional Problems This Course Is Designed to Solve: - HR activity disconnected from operational priorities. - Difficulty translating business needs into people initiatives. - Weak communication between HR and business stakeholders. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and group discussions to facilitate active learning. Participants will engage in scenario-based simulations that reflect common HR dilemmas, allowing them to apply theoretical knowledge to practical situations. Specific exercises include drafting HR policies, creating recruitment plans, and developing employee engagement strategies. Outputs include HR policy drafts, talent management plans, and employee engagement strategies, providing tangible evidence of their learning. This practical focus ensures participants leave with applicable skills and tools that can be immediately implemented in their organisations, enhancing their effectiveness as HR professionals and their ability to contribute to business success. Target audience: This course is suitable for: HR Managers seeking to align HR functions with business strategy. Talent Acquisition Specialists focused on improving recruitment processes. Employee Engagement Coordinators aiming to enhance workplace morale. HR Business Partners looking to support organisational change initiatives. Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Cape Town, Vienna Course objectives: - Analyse the alignment between HR strategies and business objectives to enhance organisational performance. - Design effective recruitment processes that attract top talent and meet business needs. - Assess employee engagement levels using surveys and develop strategies for improvement. - Construct a talent management plan that addresses skills gaps within the organisation. - Prioritise HR initiatives based on business impact and resource availability. - Justify the implementation of HR policies that promote diversity and inclusion in the workplace. Target competencies: - Align HR strategies with business objectives effectively. - Develop and implement recruitment and retention strategies. - Evaluate and enhance employee engagement initiatives. - Create comprehensive talent management plans. - Implement HR policies that foster diversity and inclusion. - Conduct data-driven assessments of HR initiatives. Course outline: - Day 1: Understanding HR's Role in Business. Define the strategic role of HR in organisational success and growth. Identify key HR metrics that align with business goals and objectives. Explore the impact of HR on employee performance and productivity metrics. Discuss the importance of HR in managing organisational change processes. Examine case studies of successful HR-business alignment strategies. Applied activity: Participants will analyse a fictional company's HR metrics and business objectives. They will identify gaps in alignment and propose actionable strategies to enhance HR practices in support of business goals, focusing on specific metrics and outcomes. This will involve collaboration in small groups to foster discussion and idea generation. Output: A report outlining HR recommendations for alignment with business objectives. - Day 2: Effective Recruitment Strategies. Develop a recruitment strategy that aligns with specific business needs and objectives. Utilise data analytics to enhance recruitment processes and candidate selection. Create detailed job descriptions that attract the right candidates for key roles. Implement selection techniques that reduce bias and improve candidate fit. Evaluate the effectiveness of recruitment campaigns through measurable outcomes. Applied activity: Working in groups, participants will design a comprehensive recruitment campaign for a fictional company, including targeted job descriptions, selection criteria, and evaluation metrics. They will present their strategies to the class, receiving feedback to refine their approaches and ensure alignment with business objectives and culture. Output: A comprehensive recruitment campaign plan with measurable objectives. - Day 3: Enhancing Employee Engagement. Assess current employee engagement levels using surveys and qualitative feedback. Identify key factors that influence employee satisfaction and retention rates. Develop targeted strategies to enhance workplace culture and employee morale. Implement recognition and reward systems that effectively motivate employees. Evaluate the impact of employee engagement initiatives on overall performance metrics. Applied activity: Participants will create an employee engagement survey for a fictional organisation, analyse the results, and propose actionable improvement strategies based on their findings. They will work in teams to ensure diverse perspectives are considered, leading to a more comprehensive approach to engagement. Output: A detailed employee engagement improvement plan with specific recommendations. - Day 4: Talent Management and Development. Identify skills gaps and training needs within the organisation through assessments. Design a talent management strategy that supports business objectives and employee growth. Implement career development plans for employees to enhance retention and satisfaction. Evaluate the effectiveness of training programmes through feedback and performance metrics. Discuss succession planning and its importance for business continuity and leadership development. Applied activity: Participants will assess a fictional company's talent management strategy and propose enhancements to better support business growth and employee development. They will collaborate in groups to ensure a well-rounded approach, focusing on specific skills and roles that align with organisational needs. Output: A revised talent management plan with actionable steps. - Day 5: Integrating HR Policies for Business Success. Develop HR policies that comply with legal and ethical standards in the workplace. Create policies that promote diversity, equity, and inclusion across the organisation. Implement performance management systems that drive accountability and employee development. Evaluate the effectiveness of HR policies on organisational culture and employee engagement. Discuss the role of HR in crisis management and ensuring organisational resilience. Applied activity: Participants will draft an HR policy manual for a fictional organisation, ensuring alignment with business goals, compliance standards, and best practices in HR management. They will work in teams to cover various policy areas, ensuring a comprehensive and cohesive manual. Output: A comprehensive HR policy manual that includes key policies and procedures. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 460 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-460 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 573 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-573 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 621 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-621 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 766 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-766 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14101 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14101 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 960 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-960 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1105 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1105 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1202 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1202 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1315 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1315 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1492 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1492 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14102 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14102 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1605 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1605 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1702 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1702 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1847 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1847 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1992 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1992 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14103 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14103 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2137 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2137 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2234 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2234 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2282 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2282 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14104 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14104 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2524 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2524 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2637 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2637 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2734 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2734 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2879 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2879 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14105 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14105 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3024 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3024 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3153 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3153 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3266 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3266 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3379 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3379 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3556 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3556 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14106 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14106 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3669 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3669 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3717 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3717 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3862 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3862 ## AI Powered Project Management URL: https://smarthorizon.uk/course/ai-powered-project-management Brochure: https://smarthorizon.uk/course/ai-powered-project-management/brochure.pdf Course reference: ai-powered-project-management Catalogue record updated: 2026-10-25T14:54:47.194Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores the integration of AI technologies in project management, focusing on practical applications, tools, and methodologies. Participants will learn to leverage AI for enhanced decision-making, risk management, and resource allocation, equipping them to lead projects more effectively in a digital landscape. Why attend: Project managers face increasing pressure to deliver projects on time and within budget while managing complex stakeholder expectations and resource constraints. AI technologies can streamline processes, enhance data analysis, and improve forecasting accuracy, addressing these challenges effectively. Understanding how to harness AI can significantly elevate project outcomes and team performance. Participants will learn to apply AI tools for risk assessment, scheduling, and stakeholder communication, enabling them to make informed decisions that drive project success. Additionally, they will develop capabilities to analyse project data, identify trends, and adapt strategies in real-time, ensuring they remain competitive in a rapidly evolving industry. Participants will engage in hands-on exercises that simulate real-world project scenarios, allowing them to practice decision-making with AI tools. By mastering AI applications, they will be better equipped to identify risks, allocate resources efficiently, and enhance communication with stakeholders. The course will also cover how to integrate AI insights into project workflows, improving collaboration and transparency. This practical approach ensures that participants leave with actionable skills and a deeper understanding of AI's role in project management, empowering them to lead their teams effectively and innovate within their organisations. Professional Problems This Course Is Designed to Solve: - Routine project reporting and analysis consuming excessive time. - Unclear choices about where AI can support project decisions. - AI outputs used without appropriate validation or governance. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and collaborative workshops to reinforce learning. Participants will work on realistic project scenarios that require the application of AI tools for risk assessment, scheduling, and resource management. Specific exercises will include developing AI-enhanced project plans and risk management frameworks based on provided data sets. Outputs will include project schedules, risk management plans, and communication strategies that demonstrate their ability to integrate AI into their project management practices. This hands-on approach ensures that participants can apply their learning directly to their workplace challenges, enhancing their confidence and capability in using AI tools effectively. Target audience: This course is suitable for: Project Managers seeking to enhance their skills with AI tools. Team Leaders who oversee project execution and resource management. Business Analysts focused on improving project outcomes through data analysis. IT Professionals involved in project delivery and technology integration. Destinations: Amsterdam, Barcelona, Istanbul, Kuala Lumpur, Dubai, London, Cape Town, Vienna, Rome Course objectives: - Analyse project requirements to identify AI opportunities for efficiency gains. - Design AI-driven project schedules that optimise resource allocation and timelines. - Assess risks using AI tools to enhance project forecasting accuracy and decision-making. - Compare traditional project management methods with AI-enhanced approaches to identify best practices. - Construct a project management plan that incorporates AI technologies for improved outcomes. - Prioritise tasks based on AI-generated insights and stakeholder needs to enhance project delivery. - Evaluate the impact of AI on team collaboration and communication strategies to improve project success. - Develop strategies for continuous improvement in project management using AI analytics. Target competencies: - Utilising AI tools for project scheduling and resource management. - Implementing risk assessment methodologies enhanced by AI. - Integrating AI insights into stakeholder communication strategies. - Optimising project workflows using AI-driven analytics. - Facilitating team collaboration through AI-enhanced platforms. - Evaluating project performance metrics with AI technologies. Course outline: - Day 1: Introduction to AI in Project Management. Overview of AI technologies relevant to project management and their applications. Understanding the AI project lifecycle and its phases, including initiation and execution. Identifying key benefits of AI in project management, such as efficiency and accuracy. Exploring case studies of successful AI integration in various industries. Discussing ethical considerations and challenges in AI applications. Applied activity: Participants will analyse a fictional project brief to identify areas where AI could improve efficiency and outcomes. They will present their findings to the group, justifying their choices based on project needs and potential AI applications. Output: A report outlining potential AI applications for the project. - Day 2: AI Tools for Project Scheduling. Exploring AI-driven scheduling tools and their functionalities in project management. Learning to create dynamic project schedules using AI algorithms and techniques. Integrating AI for resource allocation and optimisation in complex projects. Understanding machine learning algorithms for predictive scheduling and their benefits. Evaluating the effectiveness of various AI scheduling tools through practical exercises. Applied activity: Using a provided project scenario, participants will develop an AI-enhanced project schedule, factoring in resource availability and potential risks. They will simulate adjustments based on changing project conditions and stakeholder feedback. Output: An AI-enhanced project schedule with resource allocation details. - Day 3: Risk Management with AI. Understanding traditional vs AI-driven risk management approaches and their implications. Identifying risks using AI analytics and data mining techniques effectively. Developing risk mitigation strategies informed by AI insights and predictive models. Utilising AI for real-time risk monitoring and reporting during project execution. Creating a comprehensive risk management framework incorporating AI tools and methodologies. Applied activity: Participants will assess a fictional project for potential risks using AI tools. They will develop a risk management plan that includes AI-driven mitigation strategies and present it to the class, focusing on practical applications. Output: A comprehensive risk management plan with AI integration. - Day 4: Stakeholder Communication and AI. Exploring AI tools for enhancing stakeholder engagement and communication effectiveness. Learning to automate communication processes using AI to improve responsiveness. Utilising AI for sentiment analysis in stakeholder feedback and decision-making. Developing strategies for transparent communication with AI insights to build trust. Assessing the impact of AI on stakeholder relationships and project outcomes. Applied activity: In groups, participants will create a communication plan for a project that incorporates AI tools to enhance stakeholder engagement. They will role-play stakeholder interactions based on their plan and evaluate the effectiveness of their communication strategies. Output: A stakeholder communication plan that integrates AI tools. - Day 5: Integrated AI Project Management Simulation. Applying all learned AI tools in a comprehensive project scenario from initiation to closure. Managing project execution with AI-driven insights for real-time decision-making. Facilitating team collaboration using AI platforms and tools to enhance productivity. Evaluating project outcomes based on AI analytics and stakeholder feedback. Reflecting on the overall impact of AI on project management practices and team dynamics. Applied activity: Participants will work in teams to manage a simulated project from initiation to closure, using AI tools for scheduling, risk management, and stakeholder communication. They will present their project outcomes and lessons learned, demonstrating their integrated approach. Output: A final project report detailing the AI applications used and project outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13761 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13761 - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13762 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13762 - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13763 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13763 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13764 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13764 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13765 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13765 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13766 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13766 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13767 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13767 - Amsterdam | 2027-01-11 to 2027-01-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13768 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13768 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13769 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13769 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13770 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13770 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13771 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13771 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13772 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13772 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13773 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13773 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13774 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13774 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13775 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13775 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13776 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13776 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13777 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13777 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13778 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13778 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13779 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13779 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13780 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13780 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13781 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13781 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13782 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13782 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13783 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13783 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13784 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13784 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13785 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13785 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13786 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13786 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13787 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13787 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13788 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13788 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13789 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13789 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13790 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13790 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13791 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13791 - Kuala Lumpur | 2027-06-28 to 2027-07-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13792 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13792 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13793 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13793 - Amsterdam | 2027-07-12 to 2027-07-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13794 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13794 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13795 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13795 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13796 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13796 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13797 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13797 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13798 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13798 - Amsterdam | 2027-08-16 to 2027-08-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13799 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13799 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13800 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13800 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 13801 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13801 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13802 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13802 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13803 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13803 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13804 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13804 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13805 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13805 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13806 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13806 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13807 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13807 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13808 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13808 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13809 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13809 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13810 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13810 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 13811 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13811 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13812 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13812 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13813 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13813 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13814 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13814 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13815 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13815 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 13816 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13816 - Amsterdam | 2027-12-20 to 2027-12-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13817 - Online | 2027-12-20 to 2027-12-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13817 - London | 2027-12-27 to 2027-12-31 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13818 - Online | 2027-12-27 to 2027-12-31 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13818 ## Microsoft Power BI: Data Analysis & AI Dashboards URL: https://smarthorizon.uk/course/microsoft-power-bi-data-analysis-and-ai-dashboards Brochure: https://smarthorizon.uk/course/microsoft-power-bi-data-analysis-and-ai-dashboards/brochure.pdf Course reference: microsoft-power-bi-data-analysis-and-ai-dashboards Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to leverage Microsoft Power BI for data analysis and AI-driven dashboard creation. Participants will learn to transform raw data into actionable insights, enabling informed decision-making and enhanced business performance. Why attend: Data-driven decision-making is crucial for modern businesses, yet many professionals struggle to effectively analyse and visualise data. This course addresses the challenge of converting complex datasets into understandable insights using Microsoft Power BI. Participants will learn to create AI-enhanced dashboards that facilitate real-time analysis and reporting, ensuring they can meet organisational demands for clarity and efficiency. By mastering these tools, participants will be better positioned to drive strategic initiatives and improve operational outcomes, making their contributions invaluable in a competitive landscape. Additionally, they will develop the ability to identify key performance indicators and tailor their analyses to specific business contexts, enhancing their overall effectiveness. Professionals will engage in hands-on exercises that simulate real-world scenarios, allowing them to practise creating dashboards tailored to specific business needs. They will gain practical capabilities in data modelling, visualisation techniques, and AI integration, empowering them to present data compellingly and make strategic decisions based on their analyses. This practical experience is essential for those looking to advance their careers in data analytics and business intelligence, as they will leave equipped with the skills to not only analyse data but also to communicate insights effectively to stakeholders. Participants will also learn how to interpret data trends and make informed recommendations, further enhancing their value within their organisations. Professional Problems This Course Is Designed to Solve: - Fragmented data and time-consuming manual reporting. - Dashboards that obscure rather than clarify performance. - Difficulty modelling data and validating AI-assisted insights. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs interactive workshops, case studies, and hands-on exercises to build practical capabilities in Microsoft Power BI. Participants will engage in data modelling exercises, create visualisations, and integrate AI features through guided simulations. Each session culminates in a tangible output, such as a fully functional dashboard or a data analysis report, demonstrating their newly acquired skills in a professional context. The use of real-world scenarios ensures that participants can relate their learning to their current roles, enhancing retention and application of knowledge in their work environments. Feedback sessions will reinforce learning and encourage collaborative problem-solving among participants, ensuring they leave with a comprehensive understanding of the subject matter. Target audience: This course is suitable for: Data Analysts seeking to enhance their analytical skills with Power BI. Business Intelligence Professionals aiming to create impactful dashboards. Marketing Analysts who need to visualise campaign performance data effectively. Financial Analysts looking to improve reporting accuracy and efficiency. IT Professionals responsible for data management and reporting solutions. Destinations: Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Cape Town, Barcelona Course objectives: - Construct interactive dashboards using Power BI that meet specified business requirements. - Analyse data sets to identify trends and insights relevant to organisational goals. - Integrate AI capabilities within Power BI to enhance data visualisation and interpretation. - Design data models that optimise performance and usability in Power BI. - Evaluate the effectiveness of different visualisation techniques for specific data types. - Prioritise data sources and metrics to align with strategic business objectives. Target competencies: - Proficient in data modelling and transformation techniques using Power BI. - Skilled in creating dynamic and interactive data visualisations. - Able to apply AI features to enhance data analysis and reporting. - Competent in evaluating and selecting appropriate visualisation methods. - Capable of aligning data analysis with business strategy and objectives. - Experienced in presenting data insights to stakeholders effectively. Course outline: - Day 1: Introduction to Power BI and Data Analysis. Overview of Power BI interface and functionalities, including navigation and key features. Understanding data sources and establishing data connections for analysis. Introduction to data transformation and cleaning techniques using Power Query. Exploring Power Query for data preparation and manipulation tasks. Best practices for data analysis in Power BI, focusing on accuracy and efficiency. Applied activity: Participants will connect to a sample dataset, perform data cleaning using Power Query, and prepare the data for analysis. They will explore various data sources and demonstrate their understanding of data connections, ensuring the data is ready for visualisation. Output: A cleaned dataset ready for analysis in Power BI, demonstrating data integrity. - Day 2: Creating Effective Visualisations. Principles of data visualisation and storytelling to communicate insights effectively. Building basic visualisations: charts, tables, and maps tailored to specific data types. Customising visuals for clarity and impact, including colour schemes and labels. Using slicers and filters to create interactive dashboards that enhance user experience. Best practices for dashboard layout and design to improve usability and engagement. Applied activity: Participants will create a series of visualisations from the cleaned dataset, applying customisation techniques to enhance clarity and storytelling. They will design a dashboard layout that effectively communicates insights and engages users, focusing on user interaction. Output: A dashboard prototype featuring multiple visualisations and interactive elements. - Day 3: Advanced Data Modelling Techniques. Understanding relationships between data tables and how to create them in Power BI. Creating calculated columns and measures using DAX to derive insights. Optimising data models for performance and scalability in reporting. Implementing row-level security in Power BI reports to control data access. Using parameters and what-if analysis in dashboards to explore scenarios. Applied activity: Participants will develop a comprehensive data model by defining relationships and creating DAX measures. They will implement row-level security to control data access based on user roles, ensuring data integrity and confidentiality in reporting. Output: A fully functional data model with security features and DAX calculations. - Day 4: Integrating AI Features in Power BI. Overview of AI capabilities in Power BI and their applications in data analysis. Using AI visuals: Key Influencers and Decomposition Tree for deeper insights. Implementing AutoML for predictive analytics and forecasting trends. Exploring Q&A features for natural language queries to enhance user interaction. Best practices for interpreting AI-generated insights and integrating them into reports. Applied activity: Participants will integrate AI visuals into their dashboards, using Key Influencers to analyse data trends and AutoML to create predictive models based on historical data. They will evaluate the effectiveness of these AI features in enhancing their dashboards and user experience. Output: An enhanced dashboard featuring AI-driven insights and predictive analytics. - Day 5: Capstone Project: Building a Comprehensive Dashboard. Defining project scope and objectives for the dashboard based on business needs. Integrating all learned techniques into a cohesive project for practical application. Collaborating in teams to simulate real-world scenarios and challenges. Presenting dashboards to stakeholders for feedback and improvement suggestions. Iterating based on feedback to enhance the final product and ensure it meets requirements. Applied activity: Participants will work in teams to create a comprehensive dashboard that integrates data modelling, visualisation, and AI features. They will present their dashboards to a mock stakeholder panel for evaluation and constructive feedback, focusing on clarity and impact. Output: A final, polished dashboard ready for presentation, incorporating feedback. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 416 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-416 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 561 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-561 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14107 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14107 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 674 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-674 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 835 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-835 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 948 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-948 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1061 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1061 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1238 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1238 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1351 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1351 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14108 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14108 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1448 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1448 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1593 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1593 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1738 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1738 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1883 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1883 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14109 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14109 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1980 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1980 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2093 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2093 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2270 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2270 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2366 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2366 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14110 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14110 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2480 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2480 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2625 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2625 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2770 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2770 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2915 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2915 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14111 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14111 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3012 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3012 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3060 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3060 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3302 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3302 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3415 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3415 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14112 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14112 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3512 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3512 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3657 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3657 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3770 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3770 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3931 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3931 ## Employee Relations Training URL: https://smarthorizon.uk/course/employee-relations-training Brochure: https://smarthorizon.uk/course/employee-relations-training/brochure.pdf Course reference: employee-relations-training Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Employee Relations Training course equips professionals with the skills to manage workplace relationships effectively, resolve conflicts, and foster a positive work environment. Participants will learn practical strategies to enhance communication, address grievances, and promote employee engagement, ultimately leading to improved organisational performance. Why attend: Employee relations issues can lead to decreased productivity, low morale, and high turnover rates, significantly impacting an organisation's bottom line. Understanding how to navigate these challenges is essential for maintaining a harmonious workplace. This course addresses real-world scenarios that professionals face, equipping them with tools to manage conflicts, enhance communication, and improve team dynamics. Participants will learn to identify the root causes of employee dissatisfaction, develop strategies to address these issues proactively, and implement effective solutions that promote a more engaged and motivated workforce. Skills gained will enable participants to make informed decisions that positively influence workplace culture. Professionals will engage in practical exercises that simulate common employee relations situations, such as handling grievances, conducting effective performance reviews, and facilitating team discussions. By practising these skills, attendees will develop the capability to make informed decisions that enhance workplace culture and employee satisfaction. This training will empower participants to implement effective communication strategies, establish feedback mechanisms, and foster a culture of trust and collaboration. Ultimately, the skills gained in this course will enable professionals to create a more positive work environment that supports both employee well-being and organisational success. Professional Problems This Course Is Designed to Solve: - Inconsistent handling of employee concerns and workplace conflict. - Difficult conversations without a clear, fair process. - Weak documentation and communication in employee-relations cases. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and group discussions to build practical skills in employee relations. Participants will analyse real-life scenarios, engage in simulations that mimic workplace conflicts, and collaborate in workshops to develop effective communication strategies. Each day will culminate in applied activities where participants will create tangible work products, such as communication plans, performance review frameworks, and comprehensive employee relations strategies. This hands-on approach ensures that participants can directly apply their learning to real-world situations, enhancing their capability to manage employee relations effectively and improve workplace dynamics. Learning outputs will include reports, frameworks, and presentations that reflect their understanding and application of course concepts. Target audience: This course is suitable for: HR professionals responsible for employee relations and engagement. Team leaders and managers seeking to improve workplace communication. Employee relations specialists focused on conflict resolution and mediation. Organisational development consultants aiming to enhance workplace culture. Destinations: Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Cape Town, Rome Course objectives: - Analyse employee grievances to identify underlying issues and propose effective solutions. - Assess the impact of workplace culture on employee relations and recommend targeted improvements. - Design effective communication strategies to address employee concerns and enhance engagement. - Diagnose conflict situations and apply appropriate resolution techniques to achieve positive outcomes. - Construct performance review frameworks that promote constructive feedback and employee development. - Prioritise employee well-being initiatives based on organisational needs and employee feedback. - Evaluate the effectiveness of employee relations strategies in enhancing workplace morale and retention. - Implement feedback mechanisms to improve employee engagement and satisfaction. Target competencies: - Effective conflict resolution techniques in workplace scenarios. - Development of communication strategies tailored to employee needs. - Implementation of performance management systems that support employee growth. - Assessment of workplace culture and its impact on employee relations. - Facilitation of employee feedback mechanisms to enhance engagement. - Creation of comprehensive employee relations strategies that improve workplace dynamics. Course outline: - Day 1: Understanding Employee Relations. Defining employee relations and its importance in the workplace. Exploring the legal framework governing employee relations and compliance requirements. Identifying common employee relations issues and their impact on organisational performance. Understanding the role of HR in managing employee relations effectively. Examining the principles of effective communication in employee relations and conflict resolution. Applied activity: Participants will analyse a fictional case study involving a workplace conflict, identifying key issues and stakeholders. They will discuss potential resolutions and the role of HR in mediating the situation, considering legal implications and best practices. Output: A report outlining the identified issues, proposed resolutions, and HR's role in the scenario. - Day 2: Communication Strategies for Employee Engagement. Exploring the role of communication in employee relations and engagement. Identifying barriers to effective communication in the workplace and strategies to overcome them. Developing active listening skills to enhance employee interactions and trust. Creating communication plans for addressing employee concerns and promoting transparency. Utilising feedback mechanisms to improve employee engagement and morale. Applied activity: Participants will develop a communication plan for a fictional organisation facing employee dissatisfaction. They will outline strategies for addressing concerns, improving engagement, and fostering open dialogue between management and staff. Output: A comprehensive communication plan addressing employee concerns and proposed engagement strategies. - Day 3: Conflict Resolution Techniques. Understanding the sources of workplace conflict and their implications for employee relations. Exploring conflict resolution styles and their effectiveness in different scenarios. Practising negotiation techniques in conflict situations to reach mutually beneficial outcomes. Implementing mediation processes for resolving disputes and fostering collaboration. Evaluating the outcomes of conflict resolution efforts and their impact on team dynamics. Applied activity: In pairs, participants will role-play a conflict scenario, applying different resolution techniques to reach a mutually agreeable solution. They will reflect on the effectiveness of their approaches and discuss alternative strategies that could be employed. Output: A reflection document summarising the negotiation process, outcomes, and lessons learned. - Day 4: Performance Management and Employee Relations. Understanding the link between performance management and employee relations, including legal considerations. Developing performance review frameworks that support employee development and engagement. Identifying best practices for delivering constructive feedback that fosters growth. Creating action plans for employee development based on performance reviews and feedback. Assessing the impact of performance management on employee morale and retention. Applied activity: Participants will create a performance review framework for a fictional team, incorporating feedback mechanisms and development plans for team members. They will consider how to align performance management with employee relations goals. Output: A performance review framework document with feedback and development strategies. - Day 5: Integrating Employee Relations Strategies. Synthesising employee relations strategies for organisational effectiveness and employee satisfaction. Developing a holistic approach to employee engagement and conflict resolution. Creating an action plan for improving employee relations in the workplace based on course learnings. Evaluating the effectiveness of employee relations initiatives and their impact on culture. Presenting employee relations strategies to stakeholders for buy-in and implementation. Applied activity: Participants will work in groups to develop a comprehensive employee relations strategy for a fictional organisation, integrating lessons from the course. They will present their strategy to the class, focusing on implementation and expected outcomes. Output: A detailed employee relations strategy presentation, including proposed initiatives and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 508 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-508 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14113 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14113 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 701 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-701 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 781 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-781 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 862 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-862 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1040 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1040 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1153 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1153 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1249 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1249 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14114 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14114 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1394 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1394 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1540 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1540 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1685 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1685 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1781 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1781 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14115 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14115 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1894 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1894 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2072 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2072 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2185 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2185 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2297 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2297 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14116 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14116 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2426 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2426 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2572 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2572 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2717 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2717 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2813 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2813 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14117 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14117 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2926 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2926 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3168 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3168 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3217 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3217 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3313 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3313 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3458 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3458 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14118 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14118 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3604 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3604 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3797 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3797 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3877 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3877 ## Digital Transformation in HR URL: https://smarthorizon.uk/course/digital-transformation-in-hr Brochure: https://smarthorizon.uk/course/digital-transformation-in-hr/brochure.pdf Course reference: digital-transformation-in-hr Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores the integration of digital technologies in Human Resources, focusing on practical strategies for enhancing HR processes, employee engagement, and data-driven decision-making. Participants will develop skills to lead digital transformation initiatives within their organisations. Why attend: HR professionals face significant challenges in adapting to rapid technological changes that impact workforce management and employee experience. The ability to effectively implement digital tools is crucial for improving efficiency, streamlining processes, and enhancing employee engagement. This course addresses these challenges by providing practical insights into digital transformation strategies tailored for HR, enabling participants to identify specific areas for improvement and innovation within their organisations. By understanding the implications of digital transformation, HR leaders can better align their strategies with organisational goals, drive meaningful change, and foster a culture of continuous improvement that supports overall business success. Participants will engage in hands-on activities that simulate real-world scenarios, enabling them to practice decision-making and problem-solving in digital HR contexts. They will learn to evaluate and select appropriate digital tools, develop data-driven strategies, and create change management plans to facilitate digital adoption. By developing capabilities in data analytics, digital communication, and process automation, attendees will be equipped to lead their organisations through the complexities of digital transformation in HR. This course empowers HR professionals to enhance their strategic contributions, improve workforce agility, and ultimately create a more engaged and productive workforce. Professional Problems This Course Is Designed to Solve: - Disconnected HR systems and repetitive administrative processes. - Technology adoption without clear people and process priorities. - Difficulty measuring the effectiveness of digital HR initiatives. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and group discussions to foster practical learning. Participants will analyse real-world HR challenges and collaborate on solutions using digital tools and methodologies. Specific exercises include evaluating HR software, conducting data analyses, and developing change management plans. Outputs will include a digital transformation roadmap and a data-driven HR strategy, demonstrating their understanding and application of course concepts. This hands-on approach ensures that participants can directly apply their learning to their workplace, enhancing their capability to lead digital initiatives effectively and confidently. By focusing on practical applications, participants will leave with tangible skills and strategies they can implement immediately. Target audience: This course is suitable for: HR Managers seeking to enhance their digital capabilities. HR Business Partners aiming to align technology with business strategy. Talent Acquisition Specialists focused on leveraging digital tools for recruitment. Learning and Development Professionals interested in digital training solutions. HR Analysts looking to utilise data for strategic insights. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Cape Town, Vienna Course objectives: - Analyse current HR processes to identify areas for digital improvement. - Design a digital transformation roadmap tailored for HR functions. - Evaluate digital tools and platforms for enhancing employee engagement and performance. - Implement data analytics techniques to support HR decision-making and strategy. - Justify the selection of specific technologies for HR transformation initiatives and their expected outcomes. - Construct a change management plan to facilitate digital adoption in HR practices and processes. - Assess the impact of digital transformation on organisational culture and employee experience. - Develop a comprehensive digital strategy that aligns HR goals with overall business objectives. Target competencies: - Developing digital HR strategies aligned with business goals. - Utilising data analytics for informed HR decision-making. - Implementing change management practices for digital initiatives. - Enhancing employee engagement through digital platforms. - Evaluating and selecting appropriate HR technologies. - Facilitating training and development in digital skills. Course outline: - Day 1: Understanding Digital Transformation in HR. Defining digital transformation and its relevance to HR functions and processes. Exploring the impact of technology on HR practices and employee experience. Identifying key trends in digital HR and their implications for organisations. Assessing the current state of HR digitalisation in various sectors. Understanding the role of HR in driving digital change and innovation across the organisation. Applied activity: Participants will assess their organisation's current HR processes and identify three key areas where digital transformation could enhance efficiency and effectiveness. They will use a SWOT analysis framework to evaluate these areas and present their findings to the group. Output: A completed SWOT analysis report highlighting digital transformation opportunities in HR. - Day 2: Digital Tools for HR Efficiency. Overview of essential digital tools for HR functions, including applicant tracking systems (ATS) and human resources information systems (HRIS). Evaluating HR software solutions for recruitment, onboarding, and performance management processes. Exploring tools for employee engagement and communication, such as intranets, surveys, and feedback platforms. Understanding the role of HR analytics in decision-making and strategic planning. Integrating digital tools into existing HR processes to improve workflow and productivity. Applied activity: In groups, participants will research and present on a specific HR technology tool, discussing its features, benefits, and potential challenges for implementation in their organisation. They will also suggest how to integrate this tool into current HR practices effectively. Output: A presentation summarising the key findings and recommendations for the selected HR technology. - Day 3: Data-Driven Decision Making in HR. Introduction to HR analytics and its importance for strategic HR management and planning. Collecting and analysing HR data for insights on employee performance, engagement, and retention. Using data to inform talent management strategies and workforce planning initiatives. Measuring the impact of HR initiatives through analytics and reporting methodologies. Creating dashboards for HR metrics and visualising data for stakeholders and decision-makers. Applied activity: Participants will work with sample HR data to conduct an analysis, identifying trends and insights that could inform HR strategies. They will create a dashboard to present their findings and recommendations to improve HR practices based on data-driven insights. Output: A data dashboard showcasing key HR metrics and insights derived from the analysis. - Day 4: Change Management for Digital Adoption. Understanding change management principles in HR and their significance for successful digital initiatives. Developing a change management strategy for digital initiatives in HR, including stakeholder engagement. Communicating change effectively to stakeholders and employees to ensure buy-in and support. Training and supporting employees during digital transitions to ensure smooth adoption and usage. Evaluating the success of change management efforts and making necessary adjustments for continuous improvement. Applied activity: Participants will develop a change management plan for a hypothetical digital transformation initiative in HR, outlining key steps, communication strategies, and support mechanisms. They will role-play scenarios to practice communication skills and stakeholder engagement techniques. Output: A comprehensive change management plan document detailing strategies for digital adoption. - Day 5: Integrating Digital Transformation in HR Practices. Creating a holistic digital transformation strategy for HR that aligns with business goals and objectives. Aligning HR objectives with organisational objectives through digitalisation and technology integration. Developing a roadmap for implementing digital HR initiatives and measuring success over time. Assessing the cultural impact of digital transformation on HR practices and employee engagement. Preparing for future trends in digital HR and establishing a framework for continuous improvement. Applied activity: In a final project, participants will integrate their learnings to create a comprehensive digital transformation strategy for their HR department, including a roadmap, key initiatives, and expected outcomes. They will present their strategy to the group for feedback and discussion. Output: A detailed digital transformation strategy document for HR, including a roadmap and implementation plan. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 442 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-442 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14119 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14119 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 587 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-587 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 652 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-652 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 732 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-732 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 974 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-974 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1087 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1087 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1184 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1184 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14120 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14120 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1329 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1329 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1474 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1474 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1619 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1619 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1716 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1716 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14121 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14121 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1829 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1829 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2006 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2006 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2119 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2119 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14122 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14122 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2216 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2216 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2312 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2312 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2506 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2506 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2651 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2651 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2748 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2748 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14123 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14123 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2861 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2861 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3038 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3038 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3135 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3135 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3248 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3248 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14124 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14124 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3393 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3393 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3538 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3538 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3683 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3683 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3748 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3748 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3828 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3828 ## Designing and Implementing a Performance Management System URL: https://smarthorizon.uk/course/designing-and-implementing-a-performance-management-system Brochure: https://smarthorizon.uk/course/designing-and-implementing-a-performance-management-system/brochure.pdf Course reference: designing-and-implementing-a-performance-management-system Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to design and implement effective performance management systems. Participants will explore frameworks, tools, and techniques to enhance employee performance, align organisational goals, and foster a culture of continuous improvement. Why attend: Organisations often struggle with aligning employee performance with strategic objectives, leading to inefficiencies, disengagement, and high turnover rates. This course addresses these challenges by providing a structured approach to performance management. Participants will learn to identify key performance indicators (KPIs) and develop tailored systems that drive accountability and engagement. By understanding the nuances of performance management, they will be better equipped to implement processes that not only measure performance but also motivate employees to excel. This is essential for fostering a high-performance culture that supports organisational success and employee satisfaction, ultimately contributing to improved productivity and retention. Effective performance management is crucial for fostering a high-performance culture. Participants will gain practical skills in designing appraisal processes, providing constructive feedback, and utilising performance data for informed decision-making. They will engage in real-world scenarios that simulate workplace challenges, allowing them to practice developing systems that support employee development and organisational success. By the end of the course, participants will be able to implement feedback mechanisms that encourage continuous improvement, ensuring that performance management becomes an integral part of the organisational culture. This capability is vital for retaining talent, enhancing overall productivity, and achieving strategic objectives. Professional Problems This Course Is Designed to Solve: - Performance objectives that are unclear or inconsistently applied. - Reviews that do not lead to feedback and development. - Difficulty aligning individual performance with organisational priorities. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate hands-on learning. Participants will engage in role-playing exercises to practice feedback delivery and performance evaluations. They will also work on designing a performance management framework tailored to their organisation's needs, culminating in a presentation of their proposed system as a tangible output. This approach ensures that participants not only grasp theoretical concepts but also apply them in practical settings, reinforcing their learning through immediate application and peer feedback. The focus on real-world scenarios enhances retention and prepares participants for immediate implementation in their workplaces, fostering a deeper understanding of performance management principles. Target audience: This course is suitable for: HR professionals responsible for performance management processes. Line managers seeking to enhance team performance through effective management systems. Organisational development specialists focused on improving workforce capabilities. Business leaders aiming to align performance with strategic objectives. Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Rome, Vienna Course objectives: - Analyse organisational needs to identify key performance indicators (KPIs) for a performance management system. - Design a performance management framework that aligns with organisational goals and employee development. - Implement feedback mechanisms that promote continuous performance improvement and employee engagement. - Evaluate performance appraisal methods to determine their effectiveness and suitability for different roles. - Construct a training plan for managers on delivering performance feedback and conducting appraisals. - Assess the impact of performance management systems on employee motivation and organisational culture. Target competencies: - Developing performance management frameworks tailored to organisational needs. - Facilitating effective performance feedback and appraisal processes. - Utilising performance data to drive decision-making and improvement. - Engaging employees in their performance management journey. - Aligning individual performance with organisational goals. - Training managers in performance management best practices. Course outline: - Day 1: Understanding Performance Management Fundamentals. Define performance management and its role in organisational success and employee development. Identify key components of effective performance management systems and their impact on productivity. Explore the relationship between performance management and employee engagement in various contexts. Discuss common challenges in performance management implementation and strategies to overcome them. Review performance management models and frameworks, including SMART goals and 360-degree feedback. Applied activity: Participants will analyse a fictional organisation's performance management challenges and identify areas for improvement. They will work in groups to propose a set of KPIs relevant to the organisation's strategic goals, considering factors such as departmental objectives and employee roles. Output: A report outlining proposed KPIs and the rationale for their selection. - Day 2: Designing a Performance Management Framework. Establish the objectives of a performance management system that aligns with business strategy. Design a performance management framework that includes goal setting, feedback, and appraisal processes. Identify tools and technologies to support performance management initiatives effectively. Develop a communication plan for introducing the performance management system to all stakeholders. Create a timeline for implementation and stakeholder engagement to ensure buy-in. Applied activity: In teams, participants will create a draft performance management framework for the fictional organisation, detailing processes for goal setting, feedback, and appraisal. They will also outline how to communicate this framework to stakeholders effectively, ensuring clarity and transparency. Output: A draft performance management framework document, including communication strategies. - Day 3: Implementing Feedback Mechanisms. Explore different feedback models and their application in performance management systems. Design feedback processes that encourage open communication and continuous improvement among employees. Practice delivering constructive feedback in role-play scenarios to enhance communication skills. Identify barriers to effective feedback and strategies to overcome them in a diverse workplace. Evaluate the role of peer feedback in performance management and its impact on team dynamics. Applied activity: Participants will engage in role-playing exercises to practice delivering feedback based on performance scenarios provided. They will receive peer feedback on their delivery and approach, focusing on clarity, empathy, and effectiveness in communication. Output: A reflective journal entry on feedback delivery experiences and key lessons learned. - Day 4: Evaluating Performance Appraisal Methods. Compare traditional and modern performance appraisal methods and their relevance to different roles. Assess the effectiveness of various appraisal techniques in different contexts and their impact on employee morale. Design an appraisal process that incorporates self-assessment and peer reviews for comprehensive evaluations. Explore legal and ethical considerations in performance appraisals to ensure compliance and fairness. Develop criteria for evaluating the success of performance appraisals and their alignment with organisational goals. Applied activity: Participants will evaluate a selection of appraisal methods used in their fictional organisation and recommend improvements based on best practices discussed in class. They will consider factors such as employee engagement, fairness, and alignment with organisational objectives. Output: A presentation summarising the evaluation and recommendations for appraisal methods, including potential improvements. - Day 5: Integrating Performance Management into Organisational Culture. Discuss the importance of aligning performance management with organisational culture to drive engagement. Identify strategies for fostering a culture of continuous performance improvement and accountability. Explore the role of leadership in supporting performance management initiatives and driving change. Develop a plan for training managers on performance management best practices to enhance their skills. Assess the long-term impact of performance management on employee engagement, retention, and overall organisational performance. Applied activity: Participants will create an integrated performance management plan that combines their framework, feedback mechanisms, and appraisal methods into a cohesive system, considering organisational culture and employee input. They will present their plan to the group for feedback and refinement. Output: A comprehensive performance management system proposal, integrating all elements discussed. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 492 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-492 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14125 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14125 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 604 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-604 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 846 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-846 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 894 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-894 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 991 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-991 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1137 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1137 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1281 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1281 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14126 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14126 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1427 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1427 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1524 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1524 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1636 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1636 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1814 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1814 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14127 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14127 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1926 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1926 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2023 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2023 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2169 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2169 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2345 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2345 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14128 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14128 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2459 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2459 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2556 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2556 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2668 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2668 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2846 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2846 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14129 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14129 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2958 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2958 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3071 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3071 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3201 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3201 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3345 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3345 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3491 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3491 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14130 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14130 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3588 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3588 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3700 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3700 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3942 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3942 ## Designing & Implementing Competency Frameworks URL: https://smarthorizon.uk/course/designing-and-implementing-competency-frameworks Brochure: https://smarthorizon.uk/course/designing-and-implementing-competency-frameworks/brochure.pdf Course reference: designing-and-implementing-competency-frameworks Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the design and implementation of competency frameworks within organisations. Participants will learn to identify, develop, and apply competencies that align with organisational goals, enhancing workforce performance and strategic alignment while ensuring effective talent management and employee engagement. Why attend: Organisations often struggle to align employee skills with strategic objectives, leading to inefficiencies and skill gaps that hinder performance. A well-structured competency framework addresses these issues by providing clarity on required skills and behaviours. This clarity facilitates targeted training and development, ensuring that employees possess the necessary competencies to meet organisational goals. By participating in this course, attendees will gain insights into the critical role of competency frameworks in enhancing workforce effectiveness, engagement, and overall organisational success, equipping them to drive meaningful change in their organisations while fostering a culture of accountability and performance. Participants will engage in practical exercises that simulate real-world scenarios, such as assessing current competencies and designing frameworks tailored to their organisation's needs. They will also learn to implement strategies for integrating these frameworks into HR processes, including recruitment, performance management, and employee development. By practising these skills, attendees will enhance their ability to make informed decisions about talent management and workforce planning. This course empowers participants to create frameworks that not only align with strategic objectives but also foster a culture of continuous improvement and professional growth, ultimately leading to a more capable and aligned workforce. Professional Problems This Course Is Designed to Solve: - Inconsistent definitions of the capabilities required for roles. - Recruitment and development decisions without shared criteria. - Competency frameworks that are difficult to apply in practice. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in hands-on activities that involve analysing existing frameworks, designing new competencies, and implementing strategies. Specific exercises include role-playing stakeholder consultations, developing assessment tools, and simulating competency evaluations. Outputs will include competency maps, assessment tools, and implementation plans, providing tangible evidence of learning and application. This approach ensures that participants can apply their knowledge directly to their organisational contexts, enhancing retention and practical capability while fostering collaboration and peer learning throughout the course. The focus on real-world scenarios and practical outputs will solidify participants' understanding and application of competency frameworks. Target audience: This course is suitable for: HR Managers responsible for talent development and performance management. Learning and Development Specialists focused on training and skills enhancement. Organisational Development Consultants advising on workforce alignment and capability building. Team Leaders aiming to improve team performance through competency identification and development. Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Analyse existing competency frameworks to identify strengths and weaknesses. - Design a competency framework tailored to specific organisational needs and roles. - Implement strategies for integrating competencies into HR processes and practices effectively. - Evaluate the effectiveness of competency frameworks in driving organisational performance and employee engagement. - Develop assessment tools to measure competency levels in employees and track progress over time. - Justify the alignment of competencies with organisational goals and strategic objectives. - Create a communication plan for stakeholders regarding the competency framework and its benefits. - Assess the long-term impact of competency frameworks on organisational culture and employee development. Target competencies: - Ability to analyse and assess existing competency frameworks critically. - Skill in designing tailored competency frameworks for specific organisational contexts. - Proficiency in implementing competency frameworks within HR processes and practices. - Capability to evaluate the impact of competencies on organisational performance and employee engagement. - Expertise in developing assessment tools for competency measurement and tracking. - Competence in aligning competencies with strategic organisational goals and objectives. - Skill in effectively communicating competency frameworks to stakeholders and employees. - Ability to foster a culture of continuous improvement in competency development and application. Course outline: - Day 1: Understanding Competency Frameworks. Define competency frameworks and their purpose in organisations. Explore the benefits of implementing competency frameworks for talent management and organisational success. Identify key components of effective competency frameworks, including behaviours, skills, and performance indicators. Discuss common challenges in developing and maintaining competency frameworks in diverse environments. Review case studies of successful competency framework implementations across various sectors. Applied activity: Participants will analyse a fictional organisation's existing competency framework, identifying gaps and areas for improvement. They will work in groups to discuss their findings and propose enhancements based on best practices and organisational needs, considering stakeholder perspectives and organisational culture. Output: A report summarising the analysis and proposed improvements to the competency framework. - Day 2: Designing Competencies. Identify organisational needs and strategic objectives for competency design through stakeholder engagement. Develop competencies that reflect required skills and behaviours relevant to the organisation's mission and values. Create competency definitions and proficiency levels for various roles within the organisation. Utilise stakeholder input in the competency design process to ensure relevance and buy-in from key personnel. Draft a competency framework outline for review and feedback from peers and stakeholders. Applied activity: In small groups, participants will design a set of competencies for a fictional organisation based on its strategic objectives. They will present their competencies to the class for feedback, focusing on alignment with organisational goals and the needs of various departments. Output: A draft competency framework including defined competencies, proficiency levels, and stakeholder input. - Day 3: Implementing Competency Frameworks. Develop a comprehensive plan for implementing the competency framework within the organisation, including timelines and responsibilities. Integrate competencies into recruitment, selection, and onboarding processes to ensure alignment from the start. Align performance management systems with the competency framework for consistency and clarity in evaluations. Train HR staff and managers on effectively using the competency framework in their roles and decision-making processes. Establish a communication plan for stakeholders to ensure understanding, engagement, and buy-in for the competency framework. Applied activity: Participants will create an implementation plan for their designed competency framework, detailing steps for integration into HR processes and communication strategies. They will role-play presenting this plan to stakeholders, addressing potential concerns and questions. Output: A comprehensive implementation plan for the competency framework, including communication strategies and timelines. - Day 4: Evaluating Competency Frameworks. Identify metrics for evaluating the effectiveness of competency frameworks in practice and their impact on performance. Develop assessment tools to measure employee competencies and track progress over time, ensuring continuous feedback. Analyse feedback mechanisms for continuous improvement of the competency framework based on stakeholder input. Discuss methods for aligning competencies with changing organisational needs and goals through regular reviews. Review case studies on the evaluation of competency frameworks and their impact on performance and employee engagement. Applied activity: Participants will develop an evaluation strategy for their competency framework, including metrics and assessment tools to measure effectiveness and impact on employee performance and engagement. They will present their strategies for peer review and feedback. Output: An evaluation strategy document outlining metrics, assessment tools, and improvement recommendations. - Day 5: Integrating Competencies into Organisational Culture. Explore the role of competencies in shaping and reinforcing organisational culture and employee behaviours. Develop strategies for embedding competencies into daily operations and employee behaviours through training and initiatives. Engage employees in competency-based initiatives and training programmes to foster ownership and accountability. Assess the long-term impact of competency frameworks on organisational performance and culture through regular evaluations. Create a roadmap for ongoing competency development and refinement to ensure relevance and alignment with strategic goals. Applied activity: In teams, participants will create a comprehensive roadmap for integrating their competency framework into the organisational culture, including initiatives for employee engagement, training, and ongoing development. They will present their roadmaps to the class for feedback and refinement. Output: A detailed roadmap for embedding the competency framework into the organisational culture, with actionable steps and timelines. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 432 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-432 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 545 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-545 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 722 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-722 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 819 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-819 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14131 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14131 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 932 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-932 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1077 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1077 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1222 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1222 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1367 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1367 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1464 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1464 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14132 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14132 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1577 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1577 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1754 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1754 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1867 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1867 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14133 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14133 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1964 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1964 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2109 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2109 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2254 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2254 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2382 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2382 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14134 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14134 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2496 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2496 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2609 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2609 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2786 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2786 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2899 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2899 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14135 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14135 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2996 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2996 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3092 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3092 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3286 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3286 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3431 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3431 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14136 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14136 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3528 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3528 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3641 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3641 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3818 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3818 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3915 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3915 ## Foreign Exchange, Money Markets and Derivatives URL: https://smarthorizon.uk/course/foreign-exchange-money-markets-and-derivatives Brochure: https://smarthorizon.uk/course/foreign-exchange-money-markets-and-derivatives/brochure.pdf Course reference: foreign-exchange-money-markets-and-derivatives Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of foreign exchange, money markets, and derivatives. Participants will explore market dynamics, instruments, and risk management strategies, equipping them with practical skills to make informed trading and investment decisions in a global financial environment. Why attend: Foreign exchange and money markets are critical for businesses and investors to manage currency risk and optimise returns. Understanding derivatives enhances decision-making capabilities in hedging and speculation. Participants will learn to navigate these markets effectively, addressing challenges such as volatility, liquidity, and regulatory compliance. By mastering these areas, they will be better positioned to develop strategies that align with their organisational goals and respond to market fluctuations, ultimately improving their financial acumen and operational effectiveness. This knowledge is essential for making strategic decisions that impact profitability and risk exposure in a competitive landscape. Practical capabilities include analysing market trends, evaluating financial instruments, and constructing hedging strategies. Participants will engage in real-world scenarios, enhancing their ability to make informed decisions in foreign exchange and derivatives trading, ultimately improving their professional effectiveness in financial roles. They will also learn to assess risk exposure, develop comprehensive trading plans, and communicate strategies effectively to stakeholders. This course will empower them to contribute meaningfully to their organisations' financial strategies, ensuring they are equipped to handle the complexities of modern financial markets. The skills acquired will be directly applicable to their daily responsibilities, enhancing their value within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty understanding currency and interest-rate exposures. - Hedging decisions made without comparing instrument risks. - Limited understanding of money-market and derivatives mechanics. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of case studies, simulations, and hands-on workshops to build practical skills in foreign exchange, money markets, and derivatives. Participants will engage in real-time trading simulations, allowing them to apply theoretical knowledge to practical situations. Each session will include collaborative exercises where participants analyse market data and develop strategies based on current trends. Outputs will include market analysis reports, risk assessment documents, and trading plans, demonstrating their understanding of complex financial instruments and market dynamics. This approach ensures that participants not only learn the concepts but also apply them in realistic scenarios, enhancing retention and capability. Target audience: This course is suitable for: Financial analysts working in investment firms, focusing on market analysis and trading strategies. Treasury managers in corporations, responsible for liquidity management and risk assessment. Risk managers in banks, tasked with evaluating and mitigating financial risks. Traders in foreign exchange markets, seeking to enhance their trading strategies and decision-making. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Vienna, Cape Town, Barcelona Course objectives: - Analyse foreign exchange market trends to inform trading strategies and decisions. - Evaluate money market instruments for effective liquidity management and investment decisions. - Construct hedging strategies using derivatives to mitigate financial risk in trading activities. - Assess the impact of macroeconomic factors on currency valuation and trading outcomes. - Compare different derivative products for investment purposes and risk management. - Design a comprehensive trading plan that incorporates risk management techniques and market analysis. Target competencies: - Market trend analysis for informed trading decisions and strategy development. - Risk assessment and management in financial contexts to protect against losses. - Strategic planning for currency exposure and investment optimisation. - Understanding of derivative instruments and their applications in hedging. - Liquidity management in money markets to ensure operational efficiency. - Effective communication of financial strategies to stakeholders and team members. Course outline: - Day 1: Understanding Foreign Exchange Markets. Overview of foreign exchange market structure and key participants involved in trading. Key concepts: spot, forward, and swap transactions and their applications. Factors influencing exchange rates: economic indicators, interest rates, and geopolitical events. Currency pairs and their significance in trading strategies and decisions. Market analysis techniques: fundamental vs. technical analysis for informed trading. Applied activity: Participants will analyse historical exchange rate data and identify trends, considering economic indicators and geopolitical events. They will present their findings on potential trading opportunities, discussing the implications for their trading strategies and how to mitigate risks associated with currency fluctuations. Output: Market analysis report highlighting trading opportunities and strategic recommendations. - Day 2: Exploring Money Markets and Instruments. Introduction to money markets and their role in the overall financial system. Types of money market instruments: T-bills, commercial paper, repos, and their characteristics. Interest rate determination and its impact on money markets and investment decisions. Liquidity management strategies for businesses and investors using money market instruments. Regulatory environment affecting money markets and implications for trading. Applied activity: Participants will evaluate different money market instruments for a hypothetical corporate treasury, assessing their suitability for liquidity management and investment strategies. They will make recommendations based on their analysis, considering interest rate trends and credit risk. Output: Liquidity management strategy document outlining instrument selection and rationale. - Day 3: Introduction to Derivatives. Understanding derivatives: forwards, futures, options, and swaps and their market roles. The role of derivatives in risk management and speculation in financial markets. Valuation of derivatives and pricing models used in trading decisions. Market participants and their motivations for using derivatives in various contexts. Regulatory considerations in derivative trading and compliance requirements. Applied activity: Participants will simulate trading in various derivative instruments, making decisions based on market conditions and risk profiles. They will evaluate the outcomes of their trades and adjust strategies accordingly, focusing on maximising returns while managing risk exposure effectively. Output: Trading plan outlining strategies for derivative instruments and performance analysis. - Day 4: Risk Management Strategies. Identifying and quantifying risks in foreign exchange and derivatives markets for informed decision-making. Hedging techniques using options and futures to mitigate financial risks in trading activities. Stress testing and scenario analysis for risk assessment and management. Developing a risk management framework for trading activities and compliance. Case studies on successful risk management in financial institutions and lessons learned. Applied activity: Participants will develop a comprehensive risk management framework for a fictional trading desk, incorporating hedging strategies and risk assessment techniques. They will present their framework to peers for feedback, focusing on practical applications and compliance with regulations. Output: Risk management framework document detailing strategies and risk mitigation approaches. - Day 5: Integrated Trading and Risk Management Simulation. Combining knowledge of foreign exchange, money markets, and derivatives in complex trading scenarios. Real-time trading simulation to apply learned concepts and strategies effectively. Evaluating performance and decision-making in trading activities based on market data. Feedback and analysis of trading strategies and outcomes for continuous improvement. Final assessment of integrated trading and risk management capabilities through practical application. Applied activity: Participants will engage in a comprehensive trading simulation, making decisions based on real-time market data and risk assessments. They will evaluate their performance and refine strategies accordingly, focusing on risk management and profitability, and present their findings to the group. Output: Trading performance report with analysis, recommendations, and insights for future trading. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 528 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-528 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 689 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-689 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 753 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-753 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 882 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-882 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1028 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1028 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14137 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14137 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1173 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1173 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1269 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1269 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1382 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1382 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1560 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1560 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14138 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14138 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1673 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1673 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1769 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1769 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1914 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1914 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2060 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2060 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14139 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14139 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2205 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2205 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2333 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2333 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2414 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2414 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2592 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2592 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14140 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14140 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2705 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2705 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2801 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2801 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2946 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2946 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3124 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3124 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14141 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14141 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3237 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3237 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3333 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3333 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3446 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3446 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3624 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3624 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14142 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14142 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3785 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3785 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3849 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3849 ## Maintenance Planning, Scheduling and Control URL: https://smarthorizon.uk/course/maintenance-planning-scheduling-and-control Brochure: https://smarthorizon.uk/course/maintenance-planning-scheduling-and-control/brochure.pdf Course reference: maintenance-planning-scheduling-and-control Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the principles and practices of maintenance planning, scheduling, and control within industrial settings. Participants will learn to optimise maintenance strategies, enhance equipment reliability, and improve operational efficiency through effective planning and scheduling techniques. Why attend: Maintenance planning and scheduling are critical for minimising downtime and maximising productivity in industrial operations. Participants often face challenges such as unexpected equipment failures, inefficient resource allocation, and inadequate maintenance strategies. Addressing these issues is essential for maintaining operational continuity, reducing costs, and ensuring compliance with safety regulations. By mastering these skills, participants will be better equipped to implement proactive maintenance practices that extend asset life and enhance overall performance, directly impacting the bottom line. Furthermore, effective maintenance planning enables organisations to allocate resources efficiently, thereby improving workforce productivity and reducing the risk of operational disruptions. This course equips participants with the skills to analyse maintenance needs, develop effective schedules, and implement control measures. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to make informed decisions about maintenance priorities, resource allocation, and performance metrics. By practising these capabilities, they will learn to balance maintenance activities with production demands, optimise workforce utilisation, and enhance communication across departments. Additionally, participants will explore the integration of technology in maintenance management, allowing them to leverage data analytics for predictive maintenance, ultimately leading to improved reliability and reduced operational costs. Professional Problems This Course Is Designed to Solve: - Reactive maintenance disrupting operational availability. - Maintenance schedules that overlook resources and asset priorities. - Weak tracking of work completion, backlog and maintenance performance. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulation exercises to build practical skills in maintenance planning and scheduling. Participants will work on real-world scenarios that require them to analyse maintenance data, develop schedules, and implement control measures. Specific exercises will include creating maintenance task lists, prioritising tasks based on risk assessments, and using software tools for scheduling. Participants will also engage in group discussions to share insights and best practices. Outputs will include maintenance plans, scheduling templates, and performance reports, providing tangible evidence of their learning and capability development. This practical focus ensures that participants leave with applicable skills and knowledge to enhance their maintenance operations. Target audience: This course is suitable for: Maintenance Managers responsible for overseeing maintenance operations and strategies. Maintenance Planners tasked with developing and implementing effective maintenance schedules. Operations Managers seeking to improve equipment reliability and reduce downtime in production. Asset Managers focused on optimising the lifecycle of physical assets and resources. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Cape Town, Vienna, Barcelona Course objectives: - Analyse maintenance requirements to identify critical assets and their specific needs for optimal performance. - Design a comprehensive maintenance plan that aligns with operational goals and improves equipment reliability. - Calculate optimal maintenance schedules using industry-standard techniques to minimise downtime and resource waste. - Prioritise maintenance tasks based on risk assessment and impact analysis to ensure critical operations are maintained. - Assess the effectiveness of maintenance strategies through performance metrics and continuous improvement processes. - Construct control measures to monitor and improve maintenance processes for enhanced operational efficiency. - Evaluate the impact of maintenance decisions on overall operational efficiency and cost-effectiveness in the organisation. - Develop contingency plans for unexpected maintenance issues and resource constraints to ensure operational continuity. Target competencies: - Ability to analyse and interpret maintenance data effectively for informed decision-making. - Skill in designing maintenance plans that enhance operational efficiency and reliability. - Proficiency in scheduling techniques to minimise equipment downtime and resource conflicts. - Capability to assess and prioritise maintenance tasks based on criticality and risk. - Expertise in monitoring and controlling maintenance processes for continuous improvement. - Understanding of performance metrics and their application in maintenance management practices. - Competence in utilising software tools for effective maintenance planning and scheduling. - Skill in developing contingency plans for maintenance-related disruptions and challenges. Course outline: - Day 1: Fundamentals of Maintenance Planning. Overview of maintenance strategies: reactive vs. proactive approaches and their implications. Key concepts in maintenance planning and scheduling processes for effective operations. Understanding equipment life cycles and their criticality in maintenance planning. Introduction to maintenance management systems and their functionalities in practice. Role of data analytics in informed maintenance decision-making and strategy development. Applied activity: Participants will analyse a fictional facility's maintenance data to identify critical assets and their maintenance needs, using provided templates and tools. They will present their findings and recommendations to the group, discussing potential impacts on overall operations and resource allocation. Output: A report detailing identified critical assets and recommended maintenance strategies. - Day 2: Developing Effective Maintenance Plans. Components of a comprehensive maintenance plan and its importance in operational success. Aligning maintenance objectives with broader business goals and operational strategies. Conducting risk assessments to inform maintenance planning decisions effectively. Creating detailed maintenance task lists and effective schedules to optimise resources. Utilising software tools for enhanced maintenance planning efficiency and accuracy. Applied activity: Participants will create a detailed maintenance plan for a fictional production line, including task lists, schedules, and resource allocation based on operational goals and constraints. They will justify their choices based on risk assessments and potential impacts on production. Output: A complete maintenance plan document for the fictional production line, including schedules. - Day 3: Scheduling Techniques for Maintenance. Introduction to scheduling methodologies: Gantt charts, CPM, and PERT techniques for maintenance. Calculating maintenance windows and effective resource allocation strategies for tasks. Balancing maintenance schedules with production demands and operational constraints effectively. Utilising software for effective scheduling and tracking maintenance progress over time. Case studies on successful maintenance scheduling implementations and lessons learned. Applied activity: Using a provided case study, participants will develop a maintenance schedule for a complex system, considering resource constraints, production schedules, and maintenance priorities. They will present their schedule to the group for feedback and improvement suggestions. Output: A Gantt chart illustrating the proposed maintenance schedule, including timelines. - Day 4: Monitoring and Controlling Maintenance Activities. Key performance indicators (KPIs) for effective maintenance management and monitoring. Techniques for monitoring maintenance effectiveness and performance over time. Implementing control measures for continuous improvement in maintenance processes and outcomes. Establishing feedback loops and their importance in maintenance management practices. Case studies on successful maintenance control and monitoring strategies. Applied activity: Participants will assess the effectiveness of a fictional maintenance strategy using KPIs and propose control measures for improvement. They will collaborate to create a presentation summarising their findings and recommendations for enhancing maintenance performance. Output: A performance assessment report with recommendations for control measures and improvements. - Day 5: Integrated Maintenance Management Practice. Combining planning, scheduling, and control for optimal maintenance outcomes in organisations. Developing a comprehensive maintenance management framework for effective operations. Collaborative approaches to maintenance across various departments and functions for success. Utilising technology for integrated maintenance solutions and data sharing among teams. Future trends in maintenance management and their implications for organisations. Applied activity: Participants will work in teams to develop an integrated maintenance management framework for a fictional organisation, incorporating planning, scheduling, and control elements. They will present their framework to the class for evaluation and feedback, discussing potential challenges and solutions. Output: A comprehensive integrated maintenance management framework document for the fictional organisation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 462 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-462 - London | 2026-11-23 to 2026-11-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 575 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-575 - Dubai | 2026-12-07 to 2026-12-11 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 623 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-623 - Frankfurt | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 768 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-768 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 962 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-962 - Paris | 2027-01-25 to 2027-01-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 1107 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1107 - Rome | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14143 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14143 - Istanbul | 2027-02-08 to 2027-02-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1204 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1204 - Amsterdam | 2027-02-22 to 2027-02-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 1317 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1317 - Singapore | 2027-03-08 to 2027-03-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 1494 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1494 - London | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 1607 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1607 - Cape Town | 2027-04-05 to 2027-04-09 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14144 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14144 - Dubai | 2027-04-12 to 2027-04-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 1704 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1704 - Frankfurt | 2027-04-26 to 2027-04-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 1849 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1849 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 1994 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1994 - Paris | 2027-05-24 to 2027-05-28 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 2139 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2139 - Vienna | 2027-05-31 to 2027-06-04 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 14145 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14145 - Istanbul | 2027-06-14 to 2027-06-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2236 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2236 - Amsterdam | 2027-06-21 to 2027-06-25 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 2284 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2284 - Singapore | 2027-07-12 to 2027-07-16 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 2526 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2526 - London | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 2639 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2639 - Cape Town | 2027-08-02 to 2027-08-06 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 14146 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14146 - Dubai | 2027-08-09 to 2027-08-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 2736 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2736 - Frankfurt | 2027-08-23 to 2027-08-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 2881 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2881 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 3026 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3026 - Paris | 2027-09-20 to 2027-09-24 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 3155 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3155 - Barcelona | 2027-10-04 to 2027-10-08 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 14147 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14147 - Istanbul | 2027-10-11 to 2027-10-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3268 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3268 - Amsterdam | 2027-10-25 to 2027-10-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 3381 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3381 - Singapore | 2027-11-08 to 2027-11-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 3558 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3558 - London | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 3671 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3671 - Rome | 2027-11-29 to 2027-12-03 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 14148 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14148 - Dubai | 2027-12-06 to 2027-12-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 3719 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3719 - Frankfurt | 2027-12-13 to 2027-12-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 3864 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3864 ## Artificial Intelligence (AI) in Warehouse Operations & Optimization URL: https://smarthorizon.uk/course/artificial-intelligence-ai-in-warehouse-operations-and-optimization Brochure: https://smarthorizon.uk/course/artificial-intelligence-ai-in-warehouse-operations-and-optimization/brochure.pdf Course reference: artificial-intelligence-ai-in-warehouse-operations-and-optimization Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the application of Artificial Intelligence (AI) technologies in warehouse operations, addressing real-world challenges in inventory management, logistics, and process optimisation. Participants will learn to implement AI solutions to enhance efficiency and decision-making in warehouse environments. Why attend: Warehouse operations face increasing pressure to improve efficiency and reduce costs while meeting customer demands. AI technologies can transform these operations by automating processes, optimising inventory levels, and enhancing logistics management. Professionals must understand how to leverage AI to address specific challenges, such as stock discrepancies, order fulfilment delays, and resource allocation inefficiencies. By mastering AI applications, participants will be equipped to make data-driven decisions that lead to significant improvements in operational performance and customer satisfaction, ensuring their organisations remain competitive in a rapidly evolving market and can adapt to changing consumer needs. Participants will engage in practical exercises that simulate real-world warehouse scenarios, allowing them to develop skills in AI implementation. They will learn to analyse operational data, design AI-driven solutions tailored to their unique challenges, and assess the impact of these technologies on overall efficiency. The course will also cover critical decision-making processes, such as selecting appropriate AI tools and evaluating their effectiveness. This hands-on approach ensures that participants can directly apply their learning to improve their workplace operations, driving innovation, enhancing productivity, and fostering a culture of continuous improvement in their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and simulations to facilitate learning. Participants will work on realistic scenarios that require them to apply AI tools and techniques to optimise warehouse operations. For example, they will analyse datasets to identify inefficiencies, design predictive models for demand forecasting, and develop logistics optimisation plans. Outputs will include AI implementation plans, data analysis reports, and optimisation models, providing tangible evidence of their learning and capability development. This practical focus ensures that participants leave with applicable skills and knowledge that can be immediately implemented in their work environments, enhancing their ability to drive operational improvements. Target audience: This course is suitable for: Warehouse Managers responsible for operations and efficiency improvements. Logistics Coordinators involved in inventory and supply chain management. Data Analysts focusing on operational data and performance metrics. IT Professionals supporting AI integration in warehouse systems. Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Barcelona, Rome Course objectives: - Analyse current warehouse operations to identify inefficiencies and areas for AI integration. - Design an AI-driven inventory management system that reduces stock discrepancies. - Implement machine learning algorithms to predict demand and optimise stock levels. - Evaluate the impact of AI solutions on warehouse throughput and operational costs. - Construct a logistics optimisation model using AI techniques to enhance delivery efficiency. - Justify the selection of specific AI tools and technologies for warehouse applications. Target competencies: - Ability to assess operational inefficiencies in warehouse settings. - Skill in designing AI solutions tailored to specific warehouse challenges. - Proficiency in data analysis and interpretation for decision-making. - Capability to implement machine learning models for inventory optimisation. - Expertise in logistics planning and optimisation using AI tools. - Understanding of the impact of AI technologies on warehouse performance. Course outline: - Day 1: Introduction to AI in Warehouse Operations. Overview of AI technologies relevant to warehouse operations and their benefits. Current trends and challenges in warehouse management and logistics. Understanding data requirements for effective AI applications in warehouses. Key performance indicators for measuring warehouse efficiency and effectiveness. Case studies of successful AI implementations in warehouse settings. Applied activity: Participants will analyse a fictional warehouse operation to identify inefficiencies and propose AI solutions. They will work in groups to discuss their findings, focusing on specific operational challenges, such as inventory discrepancies and order fulfilment issues, and present potential AI applications. Output: A report detailing identified inefficiencies and proposed AI solutions, including expected outcomes. - Day 2: AI-Driven Inventory Management. Principles of inventory management and the challenges faced in traditional systems. AI techniques for inventory optimisation, including predictive analytics. Designing an AI-driven inventory management system tailored to specific needs. Tools for real-time inventory tracking and analysis, including software options. Evaluating the effectiveness of AI-driven inventory management solutions. Applied activity: Using a provided dataset, participants will design an AI-driven inventory management system, incorporating algorithms for stock level predictions. They will discuss implementation strategies and potential impacts on operational efficiency and customer satisfaction with peers. Output: A prototype design of an AI inventory management system with predictive analytics and implementation considerations. - Day 3: Demand Forecasting with Machine Learning. Introduction to machine learning concepts and algorithms applicable to demand forecasting. Data collection and preparation techniques for effective demand forecasting. Building predictive models for demand forecasting using historical data. Evaluating model accuracy and performance metrics for forecasting. Integrating forecasting models into warehouse operations for improved decision-making. Applied activity: Participants will create a machine learning model using historical sales data to forecast future demand for a product line. They will assess its accuracy and discuss implications for inventory management, including stock replenishment strategies and cost savings. Output: A demand forecasting model with performance evaluation metrics and recommendations for use. - Day 4: Logistics Optimisation Using AI. Understanding logistics challenges in warehouse operations and their impact on efficiency. AI techniques for route optimisation and scheduling to reduce costs. Implementing AI solutions for last-mile delivery and its significance. Evaluating the impact of logistics optimisation on costs and service levels. Case studies of AI applications in logistics management and their outcomes. Applied activity: Participants will develop a logistics optimisation model for a fictional warehouse scenario, focusing on route efficiency and delivery times. They will present their findings to the group, discussing the potential impact on operational costs and customer service levels. Output: A logistics optimisation report detailing the proposed AI solutions, expected outcomes, and implementation steps. - Day 5: Integrated AI Solutions for Warehouse Operations. Combining AI applications for comprehensive warehouse optimisation strategies. Developing a strategic plan for AI implementation across warehouse functions. Assessing the organisational impact of AI technologies on operations and culture. Change management strategies for successful AI adoption in warehouses. Future trends in AI and their potential impact on warehouse operations. Applied activity: In groups, participants will create a comprehensive AI implementation plan for a fictional warehouse, integrating inventory management, demand forecasting, and logistics optimisation. They will present their strategy to the class, focusing on expected outcomes and necessary resources. Output: A full AI implementation plan with strategic recommendations, projected outcomes, and a change management approach. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 471 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-471 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14149 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14149 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 632 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-632 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 793 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-793 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 906 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-906 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1003 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1003 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1116 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1116 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1293 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1293 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1406 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1406 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14150 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14150 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1503 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1503 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1648 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1648 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1793 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1793 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14151 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14151 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1938 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1938 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2035 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2035 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2148 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2148 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2389 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2389 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14152 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14152 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2438 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2438 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2535 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2535 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2680 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2680 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2825 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2825 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14153 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14153 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2970 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2970 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3099 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3099 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3180 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3180 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3357 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3357 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3470 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3470 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14154 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14154 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3567 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3567 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3728 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3728 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3889 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3889 ## Artificial Intelligence (AI) for Accounting and Finance Professionals URL: https://smarthorizon.uk/course/artificial-intelligence-ai-for-accounting-and-finance-professionals Brochure: https://smarthorizon.uk/course/artificial-intelligence-ai-for-accounting-and-finance-professionals/brochure.pdf Course reference: artificial-intelligence-ai-for-accounting-and-finance-professionals Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips accounting and finance professionals with the knowledge and skills to leverage artificial intelligence (AI) tools and techniques. Participants will explore AI applications in financial analysis, auditing, risk assessment, and decision-making, enhancing their ability to drive efficiency and accuracy in financial operations. Why attend: Accounting and finance professionals face increasing pressure to improve efficiency, accuracy, and compliance in their operations. Traditional methods can be time-consuming and prone to error, leading to costly mistakes. Understanding AI technologies enables professionals to automate routine tasks, enhance data analysis, and make informed decisions based on predictive insights. This capability is crucial for optimising workflows, reducing operational costs, and ensuring compliance with regulatory standards. By mastering AI applications, participants can transform their roles, contributing to strategic initiatives that drive business growth, innovation, and competitive advantage in the financial sector. The course provides participants with practical exercises that simulate real-world scenarios, such as using AI for fraud detection, automating financial reporting, and optimising investment strategies. Participants will learn to evaluate AI tools for their specific needs, implement machine learning algorithms, and assess the ethical implications of AI in finance. By developing these capabilities, professionals will be better equipped to implement AI solutions, improve compliance, and provide strategic insights that add value to their organisations. This hands-on approach ensures that participants can apply their learning directly to their workplace challenges, enhancing their effectiveness and career prospects. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and hands-on simulations to build practical skills. Participants will work with AI tools to analyse financial data, automate processes, and assess risks. Each session will culminate in a group project where participants will present their findings and solutions, providing tangible evidence of their learning outcomes. Real-world scenarios will be used to enhance understanding, ensuring that participants can relate theoretical concepts to practical applications. This approach fosters collaboration and encourages critical thinking, enabling participants to engage deeply with the material and apply their knowledge effectively in their professional environments. Participants will produce reports, forecasts, and strategic plans as key outputs. Target audience: This course is suitable for: Accountants seeking to enhance their analytical capabilities with AI tools. Financial analysts aiming to improve forecasting accuracy through AI. Auditors interested in automating compliance checks and risk assessments. Finance managers looking to optimise decision-making processes with AI insights. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Barcelona, Vienna, Cape Town Course objectives: - Analyse AI applications in financial reporting and auditing processes. - Evaluate the impact of AI on risk assessment and management in finance. - Design an AI-driven financial forecasting model using historical data. - Implement machine learning techniques for fraud detection in accounting. - Assess the ethical implications of AI in financial decision-making. - Construct a strategic plan for integrating AI tools into existing financial workflows. Target competencies: - Utilising AI tools for enhanced financial analysis. - Implementing machine learning for predictive modelling in finance. - Conducting ethical assessments of AI applications in finance. - Integrating AI solutions into existing financial systems. - Automating routine accounting tasks using AI technologies. - Evaluating AI-driven insights for strategic financial decisions. Course outline: - Day 1: Introduction to AI in Finance and Accounting. Overview of AI technologies relevant to finance and accounting, including machine learning and natural language processing. Understanding machine learning and its applications in financial contexts, such as predictive analytics and risk assessment. Identifying key challenges and opportunities in AI adoption within finance and accounting sectors. Exploring case studies of AI in financial services, highlighting successful implementations and lessons learned. Discussing the future of AI in the accounting profession and its potential impact on job roles and responsibilities. Applied activity: Participants will analyse a case study on AI implementation in a financial institution, identifying key benefits and challenges faced during the transition. They will discuss how these insights can be applied to their own organisations and the potential impact on their workflows, focusing on specific tasks and decisions. Output: A report summarising the case study findings and implications for their own practice, including actionable recommendations. - Day 2: Data Management and AI Integration. Understanding data requirements for AI applications in finance, including data types and sources. Exploring data cleaning and preparation techniques for financial datasets to ensure accuracy and reliability. Integrating AI tools with existing accounting software and systems for seamless operation. Evaluating data sources for accuracy, reliability, and compliance with regulations. Discussing data privacy and compliance issues in AI, including GDPR considerations and ethical data usage. Applied activity: Participants will work in groups to prepare a dataset for AI analysis, addressing data quality issues and integration challenges. They will identify necessary transformations and document their approach to ensure the dataset is suitable for AI modelling, focusing on compliance and accuracy. Output: A cleaned and structured dataset ready for AI analysis, including documentation of the data preparation process. - Day 3: AI for Financial Analysis and Reporting. Utilising AI for real-time financial reporting and analysis to enhance decision-making. Implementing predictive analytics for financial forecasting, including revenue and expense projections. Exploring natural language processing for automated reporting and insights generation from financial data. Assessing the effectiveness of AI-generated financial insights compared to traditional methods. Comparing traditional analysis methods with AI-driven approaches, focusing on accuracy and efficiency. Applied activity: Participants will develop a financial forecasting model using AI tools, applying historical data to predict future trends. They will evaluate the model's accuracy and discuss potential improvements based on AI insights, focusing on practical applications in their roles. Output: A presentation of the AI-driven financial forecast and analysis, including recommendations for implementation. - Day 4: Risk Management and Fraud Detection with AI. Identifying risks in financial operations and how AI can mitigate them through predictive analytics. Implementing machine learning algorithms for fraud detection, including anomaly detection techniques. Understanding anomaly detection techniques in accounting and their application in risk management. Evaluating the effectiveness of AI in risk assessment and compliance reporting. Discussing the role of AI in compliance and regulatory reporting, including risk mitigation strategies. Applied activity: Participants will simulate a fraud detection scenario using AI algorithms, identifying potential fraudulent transactions in a dataset. They will analyse the results and propose actionable strategies for risk mitigation based on their findings, focusing on compliance and operational efficiency. Output: A report detailing the findings and recommendations for risk management, including a summary of the fraud detection process. - Day 5: Strategic Implementation of AI in Finance. Developing a strategic plan for AI integration in finance, including stakeholder engagement and resource allocation. Assessing organisational readiness for AI adoption, including training and infrastructure needs. Identifying key stakeholders and change management strategies to facilitate AI implementation. Measuring the impact of AI on financial performance and operational efficiency. Discussing ethical considerations in AI deployment, including transparency and accountability. Applied activity: Participants will create a comprehensive strategic plan for implementing AI in their finance department, addressing potential barriers and solutions. They will outline steps for stakeholder engagement and resource allocation to ensure successful implementation, focusing on measurable outcomes. Output: A strategic implementation plan document, including timelines, responsibilities, and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 406 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-406 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 551 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-551 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 664 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-664 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 825 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-825 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14155 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14155 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 938 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-938 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1051 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1051 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1228 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1228 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1341 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1341 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1438 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1438 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14156 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14156 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1583 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1583 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1728 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1728 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1873 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1873 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1970 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1970 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14157 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14157 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2083 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2083 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2260 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2260 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2356 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2356 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14158 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14158 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2470 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2470 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2615 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2615 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2760 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2760 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2905 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2905 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14159 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14159 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3002 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3002 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3050 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3050 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3292 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3292 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3405 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3405 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3502 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3502 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14160 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14160 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3647 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3647 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3760 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3760 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3921 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3921 ## Artificial Intelligence in Banking and Financial Services URL: https://smarthorizon.uk/course/artificial-intelligence-in-banking-and-financial-services Brochure: https://smarthorizon.uk/course/artificial-intelligence-in-banking-and-financial-services/brochure.pdf Course reference: artificial-intelligence-in-banking-and-financial-services Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores the application of artificial intelligence (AI) in banking and financial services, focusing on practical implementations, regulatory considerations, and risk management. Participants will gain insights into AI technologies that enhance decision-making, customer experience, and operational efficiency in the financial sector. Why attend: The integration of AI in banking and financial services introduces significant challenges, including compliance with evolving regulations and the management of risks associated with automated systems. Professionals must navigate these complexities to implement AI solutions that enhance operational efficiency while ensuring adherence to legal standards. Understanding the implications of AI technologies is crucial for roles such as compliance officers and risk managers, who must evaluate the impact of AI on customer trust and data privacy. This course equips participants with the skills to assess AI tools critically, ensuring they align with both business objectives and regulatory requirements. Participants will develop practical skills in assessing AI technologies, designing AI-driven processes, and evaluating their impact on customer service and operational efficiency. Through hands-on exercises, attendees will engage in realistic scenarios that require them to make informed decisions regarding AI implementations. They will learn to construct data-driven models, justify technology choices, and develop risk management strategies tailored to AI applications. By the end of the course, participants will be equipped to contribute effectively to their organisations' AI strategies, enhancing customer experiences and optimising financial operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulations to facilitate learning. Participants will engage in real-world scenarios that require them to analyse data, design AI solutions, and evaluate their effectiveness. For example, they will work on developing AI-driven customer service processes and risk management plans. Outputs include AI implementation plans, compliance assessment reports, and predictive models for credit scoring, ensuring practical application of knowledge gained. This hands-on approach fosters collaboration and critical thinking, enabling participants to apply theoretical concepts to practical challenges in the banking and financial services sector, ultimately enhancing their problem-solving capabilities and decision-making skills. Target audience: This course is suitable for: Banking professionals involved in technology implementation, focusing on AI solutions. Financial analysts seeking to leverage AI for data analysis and forecasting. Compliance officers responsible for ensuring AI systems meet regulatory standards. Customer experience managers aiming to enhance service delivery through AI. Risk management specialists evaluating AI-related risks in financial operations. Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Rome, Barcelona Course objectives: - Analyse the impact of AI technologies on banking operations and customer service. - Design an AI-driven customer service process tailored for financial institutions. - Evaluate regulatory frameworks governing AI in banking and financial services to ensure compliance. - Assess risk management strategies associated with AI implementation in financial services. - Construct a data-driven model for credit scoring using AI techniques and tools effectively. - Justify the selection of specific AI tools for financial analytics and decision-making based on business needs. - Develop a comprehensive compliance assessment for an AI project in finance, addressing potential risks. - Evaluate the ethical implications of AI applications in financial decision-making and customer interactions. Target competencies: - Assessing AI technologies for banking applications. - Designing customer-centric AI solutions in finance. - Evaluating compliance with financial regulations regarding AI. - Implementing risk management frameworks for AI systems. - Constructing predictive models using AI in financial contexts. - Justifying technology choices based on business needs and regulatory requirements. - Developing comprehensive compliance assessments for AI projects. - Evaluating ethical considerations in AI applications. Course outline: - Day 1: Introduction to AI in Banking and Financial Services. Overview of AI technologies relevant to banking and financial services. Current trends in AI adoption within financial institutions and their implications. Key benefits and challenges of AI integration in banking operations. Understanding customer expectations and behaviours in the AI era. Regulatory landscape and compliance challenges for AI in finance. Applied activity: Participants will analyse a case study of a bank that successfully implemented AI for customer service. They will identify key factors that contributed to its success and potential pitfalls, considering regulatory and operational aspects, and present their findings to the group. Output: A report summarising findings and recommendations for AI adoption in banking. - Day 2: Designing AI-Driven Processes. Frameworks for designing effective AI solutions in banking contexts. Identifying and prioritising use cases for AI in financial services. Developing customer service chatbots and virtual assistants for banks. Integrating AI with existing banking systems and processes. Measuring the effectiveness and ROI of AI-driven processes. Applied activity: Working in groups, participants will design an AI-driven customer service process for a fictional bank. They will consider technology, user experience, compliance, and operational efficiency, and prepare a presentation to share their design with the class. Output: A detailed process design document outlining the AI solution and its expected impact. - Day 3: Regulatory Compliance and Ethical Considerations. Key regulations affecting AI in banking, such as GDPR, PSD2, and others. Ethical implications of AI in financial decision-making and customer interactions. Best practices for maintaining compliance in AI projects and operations. Data privacy concerns, customer trust, and ethical AI use. Developing an ethical framework for AI implementation in finance. Applied activity: Participants will evaluate a hypothetical AI project against regulatory requirements and ethical standards. They will identify compliance gaps and risks while proposing solutions to mitigate them, culminating in a group discussion to share insights and recommendations. Output: A compliance assessment report with detailed recommendations for ethical AI use. - Day 4: Risk Management in AI Implementation. Understanding risks associated with AI in banking and financial services. Frameworks for assessing and managing AI-related risks effectively. Developing risk mitigation strategies for AI systems and processes. Case studies of AI failures in financial services and lessons learned. Creating a risk management plan for AI projects in banking. Applied activity: In teams, participants will create a comprehensive risk management plan for an AI implementation in a fictional financial institution. They will address potential risks, mitigation strategies, and compliance issues, and present their plan to the class for feedback. Output: A detailed risk management plan document with actionable recommendations. - Day 5: Integrating AI into Financial Decision-Making. AI applications in credit scoring, risk assessment, and lending decisions. Using AI for fraud detection and prevention in financial transactions. Enhancing investment strategies and portfolio management with AI analytics. Building predictive models for market analysis and customer behaviour. Future trends in AI for banking and financial services and their implications. Applied activity: Participants will develop a predictive model for credit scoring using AI techniques. They will apply data analysis and machine learning principles learned throughout the course to assess creditworthiness, culminating in a presentation of their model's findings and implications. Output: A functioning predictive model and a presentation of its findings, including insights and recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 502 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-502 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14161 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14161 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 695 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-695 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 775 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-775 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 856 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-856 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1034 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1034 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1147 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1147 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14162 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14162 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1243 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1243 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1388 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1388 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1534 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1534 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1679 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1679 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14163 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14163 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1775 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1775 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1888 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1888 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2066 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2066 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2179 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2179 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14164 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14164 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2291 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2291 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2420 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2420 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2566 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2566 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2711 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2711 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2807 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2807 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14165 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14165 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2920 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2920 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3162 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3162 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3211 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3211 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3307 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3307 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14166 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14166 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3452 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3452 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3598 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3598 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3791 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3791 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3871 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3871 ## Certified Artificial Intelligence Practitioner (CAIP) URL: https://smarthorizon.uk/course/certified-artificial-intelligence-practitioner-caip Brochure: https://smarthorizon.uk/course/certified-artificial-intelligence-practitioner-caip/brochure.pdf Course reference: certified-artificial-intelligence-practitioner-caip Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The Certified Artificial Intelligence Practitioner (CAIP) course equips professionals with practical skills in AI implementation, data analysis, and machine learning techniques. Participants will learn to develop AI solutions tailored to business needs, enhancing their decision-making capabilities and operational efficiency. Why attend: Organisations increasingly rely on AI to drive innovation, streamline processes, and improve operational efficiency. Professionals must navigate the complexities of AI technologies and their applications to remain competitive in their fields. This course addresses the challenge of integrating AI into existing workflows, ensuring participants can effectively leverage AI for strategic advantage. By understanding AI's potential, participants will be better equipped to identify opportunities for automation, predictive analytics, and enhanced customer experiences, which are critical in a data-driven landscape. Furthermore, they will learn to assess the feasibility of AI projects and communicate their value to stakeholders. Participants will engage in hands-on exercises that simulate real-world scenarios, allowing them to apply theoretical knowledge to practical challenges. By developing AI models and analysing data, attendees will gain confidence in making informed decisions. They will also learn to communicate AI concepts effectively to stakeholders, ensuring alignment with business objectives. This course empowers professionals to lead AI initiatives, manage projects, and assess the ethical implications of AI deployment. Ultimately, participants will enhance their value within their organisations and prepare for future advancements in the field, making them indispensable assets in the evolving landscape of AI. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical simulations to build participants' capabilities. Each day includes hands-on exercises where learners will develop AI models, analyse datasets, and solve complex problems relevant to their industries. For instance, participants will work on real datasets to clean, preprocess, and apply machine learning algorithms. They will also create project proposals and engage in discussions about ethical considerations. Participants will produce tangible outputs, such as AI project proposals, data analysis reports, and model performance assessments, demonstrating their understanding and application of AI concepts in practical contexts. This approach ensures that learning is both relevant and applicable. Target audience: This course is suitable for: Data Analysts: Seeking to enhance their analytical skills with AI techniques. IT Professionals: Aiming to integrate AI solutions into existing systems. Business Analysts: Looking to leverage AI for data-driven decision-making. Project Managers: Responsible for overseeing AI implementation projects. Destinations: Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Rome, Vienna Course objectives: - Analyse business problems suitable for AI solutions and articulate the potential impact on operations. - Design and implement basic machine learning models using appropriate algorithms and tools. - Evaluate data quality and prepare datasets for AI applications, ensuring relevance and accuracy. - Develop AI project proposals that outline objectives, methodologies, and expected outcomes. - Assess the ethical implications of AI technologies and propose strategies for responsible use. - Compare different AI frameworks and tools to select the best fit for specific organisational needs. Target competencies: - Implement machine learning algorithms effectively in business contexts. - Evaluate and prepare datasets for AI applications. - Develop clear project proposals for AI initiatives. - Assess ethical considerations in AI deployment. - Utilise AI frameworks and tools to solve real-world problems. - Communicate AI concepts and results to non-technical stakeholders. Course outline: - Day 1: Introduction to AI Concepts and Applications. Define artificial intelligence and its key components in business contexts. Explore various AI applications across industries, such as finance and healthcare. Identify specific business problems that AI can address effectively. Understand the AI project lifecycle, including planning and execution phases. Discuss the critical role of data in developing AI solutions. Applied activity: In small groups, identify a business problem within your organisation that could benefit from AI. Develop a brief presentation outlining the problem, potential AI solutions, and expected outcomes, considering stakeholder needs and project feasibility. Output: A presentation slide deck summarising the identified problem and proposed AI solutions. - Day 2: Data Preparation and Analysis for AI. Understand data types and sources relevant to AI applications in various sectors. Learn techniques for data cleaning and preprocessing to enhance model accuracy. Explore exploratory data analysis (EDA) methods to uncover insights. Utilise statistical tools for data analysis to inform AI decisions. Prepare datasets for machine learning model training, ensuring quality and relevance. Applied activity: Using a provided dataset, perform data cleaning and exploratory analysis. Prepare the dataset for a machine learning model by addressing missing values, normalising data, and selecting relevant features to enhance predictive power. Output: A cleaned and preprocessed dataset ready for model training. - Day 3: Machine Learning Fundamentals. Differentiate between supervised and unsupervised learning and their applications. Implement basic machine learning algorithms (e.g., regression, classification) using relevant tools. Evaluate model performance using metrics like accuracy, precision, and recall. Understand overfitting and underfitting in model training and how to mitigate them. Explore tools and libraries for machine learning (e.g., scikit-learn, TensorFlow) and their applications. Applied activity: Build a simple machine learning model using a cleaned dataset. Train the model, evaluate its performance using appropriate metrics, and adjust parameters to improve results based on analysis of model behaviour. Output: A report detailing the model's performance metrics, adjustments made, and insights gained. - Day 4: AI Project Development and Management. Outline the steps in developing an AI project from conception to deployment, including stakeholder engagement. Learn to create project timelines and resource allocation plans for AI initiatives. Understand stakeholder engagement and communication strategies for successful project execution. Explore risk management in AI projects and strategies to mitigate potential issues. Discuss best practices for monitoring and maintaining AI systems post-deployment. Applied activity: Develop a comprehensive project proposal for an AI initiative, including objectives, methodologies, timelines, resource needs, and risk assessment. Present your proposal to the class for feedback, focusing on clarity and feasibility. Output: A detailed AI project proposal document ready for stakeholder review. - Day 5: Ethics and Future Trends in AI. Examine ethical considerations in AI development and deployment, including bias and fairness. Discuss bias in AI algorithms and its implications for decision-making. Explore regulatory frameworks governing AI use and compliance requirements. Anticipate future trends in AI technology and applications, including emerging tools and methodologies. Evaluate the impact of AI on the workforce and society, considering both opportunities and challenges. Applied activity: Conduct a group discussion on the ethical implications of a specific AI application in your industry. Prepare a position paper outlining your group's stance, recommendations for ethical AI use, and potential impacts on stakeholders. Output: A position paper on ethical considerations in AI applications, including recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 438 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-438 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 583 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-583 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14167 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14167 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 648 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-648 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 728 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-728 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 970 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-970 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1083 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1083 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1180 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1180 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14168 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14168 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1325 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1325 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1470 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1470 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1615 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1615 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1712 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1712 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14169 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14169 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1825 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1825 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2002 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2002 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2115 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2115 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2212 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2212 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2308 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2308 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14170 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14170 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2502 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2502 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2647 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2647 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2744 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2744 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14171 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14171 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2857 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2857 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3034 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3034 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3131 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3131 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3244 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3244 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14172 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14172 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3389 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3389 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3534 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3534 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3679 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3679 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3744 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3744 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3824 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3824 ## Artificial Intelligence (AI) for Leaders and Managers URL: https://smarthorizon.uk/course/artificial-intelligence-ai-for-leaders-and-managers Brochure: https://smarthorizon.uk/course/artificial-intelligence-ai-for-leaders-and-managers/brochure.pdf Course reference: artificial-intelligence-ai-for-leaders-and-managers Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips leaders and managers with practical knowledge and skills to effectively integrate Artificial Intelligence (AI) into their organisations. Participants will learn to leverage AI technologies for decision-making, operational efficiency, and strategic advantage, enhancing their leadership capabilities in a digital landscape. Why attend: Leaders and managers face the challenge of navigating the complexities of AI integration within their organisations. Understanding AI's potential and limitations is crucial for making informed decisions that impact productivity and innovation. This course addresses the need for strategic insight into AI applications, enabling leaders to drive change effectively. Participants will explore how AI can optimise processes, enhance customer experiences, and improve data-driven decision-making. By gaining practical skills in evaluating AI tools, they will be better prepared to lead their teams through the transformative journey of AI adoption, ensuring alignment with organisational goals and fostering a culture of continuous improvement. Effective AI integration requires leaders to understand not only the technologies but also the ethical implications and risks involved. This course provides participants with the capabilities to assess AI tools critically, develop strategic plans for implementation, and manage the associated challenges. Through practical exercises, they will learn to communicate the benefits of AI to their teams, address concerns, and foster an innovative environment. By the end of the course, leaders will be equipped to make informed decisions about AI investments, ensuring that their organisations remain competitive and responsive to changing market demands. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and group discussions to facilitate learning. Participants will analyse fictional scenarios that reflect common challenges in AI adoption, allowing them to apply theoretical concepts to practical situations. Exercises will include evaluating AI tools, developing strategic plans, and conducting ethical assessments. Outputs will include strategic AI implementation plans, comparative analysis documents, and ethical assessment reports, demonstrating their understanding of AI's role in leadership and their ability to apply these concepts in real-world contexts. This hands-on approach ensures that participants leave with actionable insights and practical skills that can be immediately applied in their organisations. Target audience: This course is suitable for: Senior Managers responsible for strategic decision-making in their organisations. Department Heads looking to implement AI solutions effectively within their teams. Project Managers overseeing AI-related projects and initiatives. Executives aiming to enhance operational efficiency through AI technologies. Destinations: Cape Town, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Vienna, Barcelona Course objectives: - Analyse the impact of AI on organisational decision-making processes and outcomes. - Evaluate various AI tools and technologies relevant to leadership and management. - Design a strategic plan for AI integration within an organisation, considering resources and timelines. - Assess ethical considerations and risks associated with AI implementation in business contexts. - Compare traditional management practices with AI-enhanced approaches to improve efficiency. - Justify the investment in AI technologies based on potential ROI, benefits, and organisational goals. - Develop a communication strategy for promoting AI initiatives within teams and stakeholders. Target competencies: - Strategic assessment of AI technologies and their business applications. - Effective communication of AI concepts to stakeholders and teams. - Development of AI integration strategies aligned with organisational objectives. - Risk management in AI implementation, including ethical considerations. - Ethical evaluation of AI applications and their societal impacts. - Leadership in fostering an AI-driven culture of innovation and collaboration. - Analytical skills for evaluating AI performance metrics and outcomes. Course outline: - Day 1: Understanding AI Fundamentals. Define key AI concepts and terminology relevant to business. Explore the evolution of AI technologies and their applications. Identify different types of AI applications in various industries. Discuss the relevance of AI in leadership and management contexts. Examine case studies of successful AI implementations in organisations. Applied activity: Participants will analyse a fictional company facing challenges in decision-making due to data overload. They will identify AI tools that could enhance decision-making processes and present their findings to the group, discussing potential impacts on operations and productivity. Output: A report outlining recommended AI tools and their expected impact on decision-making processes. - Day 2: Evaluating AI Tools and Technologies. Review various AI tools and platforms available for businesses. Assess the suitability of AI technologies for different organisational needs and contexts. Conduct a SWOT analysis of selected AI tools to determine strengths and weaknesses. Explore integration challenges and solutions for implementing AI technologies. Discuss vendor selection criteria for AI technologies and partnerships. Applied activity: In groups, participants will evaluate three AI tools for a fictional department's specific needs, considering factors such as cost, functionality, scalability, and ease of integration. They will present their evaluations to the class, highlighting the pros and cons of each tool. Output: A comparative analysis document summarising the evaluation of the selected AI tools. - Day 3: Strategic Planning for AI Integration. Develop a framework for AI strategy formulation tailored to organisational goals. Identify key stakeholders in AI integration and their roles in the process. Outline steps for successful AI implementation, including timelines and resources. Discuss change management strategies for AI adoption and team engagement. Create metrics for measuring AI success and impact on business outcomes. Applied activity: Participants will create a strategic AI integration plan for a fictional organisation, detailing objectives, stakeholders, timelines, and key performance indicators. They will present their plans for feedback from peers, focusing on feasibility and alignment with organisational goals. Output: A comprehensive strategic plan for AI integration within the organisation. - Day 4: Ethics and Risk Management in AI. Identify ethical considerations in AI deployment, including bias and transparency. Discuss data privacy and security issues related to AI technologies. Evaluate potential biases in AI algorithms and their impact on decision-making. Explore regulatory frameworks governing AI use and compliance requirements. Develop risk management strategies for AI projects, including mitigation plans. Applied activity: Working in teams, participants will assess the ethical implications of a proposed AI project in a fictional scenario, identifying risks and mitigation strategies. They will present their findings to the class for discussion, focusing on ethical compliance and risk management. Output: An ethical assessment report outlining identified risks and proposed solutions for the AI project. - Day 5: Leading AI Initiatives. Cultivate an AI-driven organisational culture that embraces innovation. Discuss leadership styles that support AI adoption and team collaboration. Explore methods for communicating AI benefits to teams and stakeholders. Evaluate the role of continuous learning in AI leadership and development. Develop strategies for fostering innovation through AI across departments. Applied activity: Participants will design a leadership communication plan for introducing AI initiatives to their teams, focusing on engagement, addressing concerns, and outlining benefits. They will role-play the communication to practice delivery and refine their messaging based on peer feedback. Output: A leadership communication plan for AI initiatives, including key messages and engagement strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14173 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14173 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 486 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-486 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 598 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-598 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 840 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-840 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 888 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-888 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 985 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-985 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1131 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1131 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14174 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14174 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1275 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1275 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1421 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1421 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1518 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1518 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1630 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1630 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14175 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14175 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1808 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1808 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1920 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1920 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2017 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2017 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2163 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2163 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14176 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14176 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2339 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2339 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2453 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2453 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2550 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2550 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2662 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2662 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2840 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2840 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14177 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14177 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2952 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2952 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3065 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3065 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3195 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3195 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14178 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14178 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3339 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3339 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3485 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3485 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3582 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3582 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3694 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3694 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3936 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3936 ## Artificial Intelligence in Contract and Project Management URL: https://smarthorizon.uk/course/artificial-intelligence-in-contract-and-project-management Brochure: https://smarthorizon.uk/course/artificial-intelligence-in-contract-and-project-management/brochure.pdf Course reference: artificial-intelligence-in-contract-and-project-management Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores the integration of artificial intelligence (AI) in contract and project management, focusing on practical applications, tools, and decision-making processes. Participants will learn to leverage AI technologies to enhance efficiency, risk management, and contract compliance in project environments. Why attend: Contract and project managers often face challenges in managing complex contracts, ensuring compliance, and mitigating risks. The integration of AI can streamline these processes by automating contract reviews, enhancing data analysis, and providing predictive insights. Understanding how to effectively implement AI technologies is crucial for professionals aiming to improve operational efficiency and maintain a competitive edge in the industry. By mastering AI applications, participants can significantly reduce errors, enhance decision-making, and ultimately drive better project outcomes, making them invaluable assets to their organisations. This course equips them with the necessary skills to navigate the evolving landscape of project management, where AI plays an increasingly pivotal role. Participants will engage in practical exercises that simulate real-world scenarios, such as using AI for contract analysis and project forecasting. They will learn to evaluate AI tools, develop risk management strategies, and create AI-enhanced project schedules. By developing capabilities in AI tools, they will practice making informed decisions that improve project outcomes and contract management. This course empowers participants to navigate the complexities of modern project environments, ensuring they can leverage AI effectively to enhance stakeholder communication, compliance, and overall project success. The skills gained will enable them to implement AI-driven solutions that foster innovation and drive efficiency in their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of case studies, hands-on workshops, and simulations to build practical skills in AI applications for contract and project management. Participants will analyse fictional contracts, utilise AI tools for risk assessment, and engage in group discussions to enhance collaborative problem-solving. Specific exercises include contract analysis using AI software, developing risk management plans, and creating AI-enhanced project schedules. Outputs will include AI-enhanced project plans and risk management frameworks, demonstrating their understanding of the material and their ability to apply AI solutions in real-world scenarios. This approach ensures participants gain both theoretical knowledge and practical experience, preparing them for real-world applications. Target audience: This course is suitable for: Contract Managers: Responsible for overseeing contract execution and compliance, seeking to enhance efficiency through AI. Project Managers: Focused on delivering projects on time and within budget, interested in AI for better forecasting and risk management. Procurement Specialists: Engaged in contract negotiations and supplier management, looking to leverage AI for improved decision-making. Compliance Officers: Tasked with ensuring adherence to regulations, aiming to use AI for monitoring and reporting compliance effectively. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Rome, Cape Town, Barcelona Course objectives: - Evaluate the impact of AI technologies on contract management processes and project outcomes. - Implement AI tools for contract analysis and compliance verification in project management. - Assess risks associated with contracts using AI-driven predictive analytics. - Design AI-enhanced project schedules that optimise resource allocation and timelines. - Justify the use of AI in improving stakeholder communication and engagement in projects. - Construct a framework for integrating AI solutions into existing contract management practices. Target competencies: - Analysing contract terms using AI tools for enhanced clarity and compliance. - Utilising predictive analytics to identify potential project risks early. - Integrating AI solutions into project management workflows for efficiency. - Collaborating with stakeholders to implement AI-driven communication strategies. - Developing AI-based models for resource allocation and scheduling. - Evaluating the effectiveness of AI applications in contract management. Course outline: - Day 1: Understanding AI Fundamentals in Project Management. Introduction to AI concepts relevant to project management and contract management. Overview of AI technologies and their applications in contracts and projects. Identifying key challenges in traditional contract management processes. Exploring AI's potential to address inefficiencies in project management. Case study: Successful AI implementations in various project environments. Applied activity: Participants will analyse a fictional project scenario where AI tools are used for contract management. They will identify inefficiencies in the current processes and propose AI-driven solutions to enhance contract compliance and project execution. Output: A report outlining identified inefficiencies and proposed AI solutions. - Day 2: AI Tools for Contract Analysis and Compliance. Exploring AI software for contract analysis and review, focusing on key features. Techniques for automating compliance checks using AI technologies. Understanding natural language processing and its impact on contract management. Evaluating AI tools for risk assessment and compliance in contracts. Hands-on session: Using AI tools for real-time contract analysis. Applied activity: Participants will work in groups to review a sample contract using AI analysis tools, identifying compliance issues and potential risks. They will present their findings and recommendations for improvement to the class, focusing on practical applications of AI in contract management. Output: A presentation summarising compliance issues and AI-driven recommendations for contract improvements. - Day 3: Risk Management with AI in Projects. Understanding risk management principles in project management and their relevance to AI. Applying AI for predictive risk analysis and developing mitigation strategies. Creating risk matrices enhanced by AI insights for better decision-making. Integrating AI into existing risk management frameworks and processes. Workshop: Developing an AI-driven risk management plan for a fictional project. Applied activity: Participants will develop a risk management plan for a fictional project, using AI tools to predict and mitigate risks effectively. They will collaborate to create a comprehensive strategy that addresses potential challenges, ensuring all aspects of risk are covered. Output: A detailed AI-enhanced risk management plan that outlines identified risks and mitigation strategies. - Day 4: Optimising Project Scheduling with AI. Exploring AI algorithms for project scheduling and effective resource allocation. Techniques for optimising project timelines using AI insights and data analysis. Understanding the role of machine learning in project forecasting and scheduling. Evaluating AI's impact on project delivery and stakeholder satisfaction metrics. Hands-on session: Creating an AI-enhanced project schedule for a fictional project. Applied activity: Participants will create a project schedule for a fictional project, utilising AI tools to optimise resource allocation and timelines. They will justify their scheduling decisions based on AI analysis and predicted outcomes, ensuring alignment with project goals. Output: An AI-enhanced project schedule with detailed justifications for resource allocation and timeline decisions. - Day 5: Integrating AI into Contract Management Practices. Developing a strategy for AI integration in contract management processes. Evaluating organisational readiness for AI adoption in contract management. Identifying key performance indicators for measuring AI success in projects. Creating a roadmap for AI implementation in contract management practices. Group discussion: Challenges and solutions for effective AI integration. Applied activity: Participants will design a comprehensive integration plan for AI in their fictional organisation's contract management processes, addressing potential challenges and proposing solutions for successful implementation. They will collaborate to ensure the plan is practical and actionable. Output: A strategic integration plan for AI in contract management, detailing steps for implementation and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 425 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-425 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 538 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-538 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 715 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-715 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 812 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-812 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 925 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-925 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1070 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1070 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14179 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14179 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1215 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1215 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1360 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1360 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1457 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1457 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1570 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1570 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14180 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14180 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1747 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1747 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1860 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1860 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1957 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1957 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2102 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2102 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14181 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14181 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2247 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2247 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2375 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2375 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2489 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2489 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2602 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2602 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14182 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14182 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2779 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2779 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2892 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2892 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2989 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2989 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3085 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3085 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14183 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14183 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3279 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3279 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3424 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3424 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3521 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3521 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3634 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3634 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14184 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14184 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3811 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3811 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3908 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3908 ## Artificial Intelligence (AI)-Based Cybersecurity Defense Strategies URL: https://smarthorizon.uk/course/artificial-intelligence-ai-based-cybersecurity-defense-strategies Brochure: https://smarthorizon.uk/course/artificial-intelligence-ai-based-cybersecurity-defense-strategies/brochure.pdf Course reference: artificial-intelligence-ai-based-cybersecurity-defense-strategies Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive exploration of AI-based strategies for enhancing cybersecurity defenses. Participants will learn to identify threats, implement AI tools, and develop proactive measures to safeguard digital assets against evolving cyber threats, ensuring robust protection for their organisations. Why attend: Cybersecurity professionals face increasing challenges from sophisticated cyber threats that traditional methods struggle to counter effectively. The integration of AI technologies into cybersecurity practices is essential for developing adaptive defence strategies that can respond to new attack vectors. This course addresses the urgent need for professionals to understand how AI can enhance threat detection, automate responses, and improve overall security posture. Participants will explore real-world scenarios where AI could mitigate risks, making their roles more impactful in safeguarding sensitive data and organisational integrity. By mastering AI applications, they will be better prepared to protect their organisations against potential breaches. Engaging in practical exercises, participants will simulate real-world cyber-attack scenarios, applying AI tools to detect and respond to threats. This hands-on approach enables attendees to develop critical decision-making skills and implement AI-driven strategies tailored to their organisations' unique needs. By mastering these capabilities, participants will be better equipped to enhance their cybersecurity frameworks, ensuring they can proactively defend against potential breaches and data loss. The course fosters collaboration and knowledge sharing, empowering professionals to leverage AI effectively in their cybersecurity initiatives. Participants will also learn to assess the effectiveness of AI tools in their environments, enhancing their strategic capabilities. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and hands-on simulations to build participants' capabilities in AI-based cybersecurity. Each day includes practical exercises where participants will analyse threat scenarios, implement AI tools, and develop defence strategies. For example, participants will engage in simulations that mimic real cyber threats, allowing them to apply theoretical knowledge in practical settings. They will also collaborate in teams to design and evaluate comprehensive security plans based on AI insights. Participants will produce actionable security plans, threat assessment reports, and strategic documents as evidence of their learning, ensuring they can apply these skills directly to their roles and enhance their organisations' cybersecurity measures. Target audience: This course is suitable for: Cybersecurity Analysts: Responsible for monitoring and responding to security incidents, they will benefit from enhanced threat detection techniques. IT Security Managers: Overseeing security teams, they need to understand AI applications to improve overall security posture. Network Security Engineers: Tasked with protecting network infrastructure, they will learn to integrate AI tools into existing systems. Risk Management Professionals: Focused on assessing and mitigating risks, they will gain insights into AI's role in proactive defence strategies. Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Barcelona, Vienna Course objectives: - Analyse current cybersecurity threats and vulnerabilities in organisational systems. - Implement AI tools to enhance threat detection and response capabilities. - Design an AI-driven cybersecurity strategy tailored to specific organisational needs. - Evaluate the effectiveness of various AI algorithms in identifying cyber threats. - Construct a risk assessment report based on simulated cyber-attack scenarios. - Prioritise security measures based on AI-generated insights and threat intelligence. Target competencies: - Evaluate AI technologies for cybersecurity applications. - Implement proactive measures using AI-driven insights. - Develop comprehensive cybersecurity strategies incorporating AI. - Conduct risk assessments using AI tools and methodologies. - Integrate AI solutions into existing cybersecurity frameworks. - Enhance incident response capabilities through AI applications. Course outline: - Day 1: Introduction to AI in Cybersecurity. Overview of AI technologies relevant to cybersecurity and their applications in threat detection and response Understanding machine learning and its role in identifying vulnerabilities Current landscape of cyber threats and the need for AI solutions AI's role in enhancing threat detection and incident response Ethical considerations and challenges in deploying AI technologies Applied activity: Participants will analyse a case study of a recent cyber-attack and identify how AI could have mitigated the impact. They will discuss their findings in groups, focusing on specific AI applications that could have been employed to prevent the attack. Output: A group presentation summarising AI applications that could have prevented the attack. - Day 2: Implementing AI Tools for Threat Detection. Introduction to AI-based threat detection tools and their functionalities in real-world scenarios Setting up AI algorithms for anomaly detection in network traffic and system logs Integrating AI tools with existing security systems for enhanced monitoring and response Real-time monitoring and alerting mechanisms using AI technologies Evaluating the performance of AI tools in identifying and mitigating threats Applied activity: Participants will set up a simulated AI tool to detect anomalies in network traffic and assess its effectiveness in identifying potential threats. They will analyse the results and suggest improvements based on their findings and industry best practices. Output: A report detailing the AI tool's performance and recommended enhancements. - Day 3: Developing AI-Driven Cybersecurity Strategies. Frameworks for developing AI-driven cybersecurity strategies tailored to organisational needs Aligning AI capabilities with organisational security goals and compliance requirements Creating incident response plans informed by AI insights and threat intelligence Proactive versus reactive security measures in AI contexts and their implications Case studies of successful AI implementations in cybersecurity across various industries Applied activity: In teams, participants will design a comprehensive AI-driven cybersecurity strategy for a fictional organisation, considering its specific risks, operational needs, and regulatory compliance. They will present their strategies to the class for feedback. Output: A strategic plan document outlining the proposed AI-driven cybersecurity measures and their expected outcomes. - Day 4: Evaluating AI Algorithms for Cyber Threat Identification. Comparative analysis of AI algorithms used in cybersecurity, including supervised and unsupervised learning Understanding performance metrics for evaluating AI effectiveness in identifying threats Case studies of algorithm application in real-world cybersecurity scenarios and their outcomes Future trends in AI and their implications for evolving cybersecurity challenges Best practices for selecting and implementing AI algorithms in organisational contexts Applied activity: Participants will evaluate different AI algorithms based on a set of criteria, presenting their findings on which algorithms are most effective for specific cyber threats and why. They will also discuss potential limitations and challenges. Output: A comparative analysis report on selected AI algorithms, highlighting their strengths, weaknesses, and recommended applications. - Day 5: Integrated Application of AI in Cybersecurity Defense. Combining AI tools for a layered security approach to enhance overall defence Developing a comprehensive risk assessment using AI methodologies and data analytics Simulating a cyber-attack and response using AI-driven strategies to test resilience Collaborative defence strategies across teams and departments leveraging AI insights Future-proofing cybersecurity with advancements in AI technologies and continuous learning Applied activity: Participants will work in teams to simulate a cyber-attack on their developed AI-driven strategy, testing its resilience and effectiveness in real-time. They will analyse the outcomes and recommend improvements based on their findings and lessons learned. Output: A detailed report on the simulation outcomes and recommendations for enhancing the strategy. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 519 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-519 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14185 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14185 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 680 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-680 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 744 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-744 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 873 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-873 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1019 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1019 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1164 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1164 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1260 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1260 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1373 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1373 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14186 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14186 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1551 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1551 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1664 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1664 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1760 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1760 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1905 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1905 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14187 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14187 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2051 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2051 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2196 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2196 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2324 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2324 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2405 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2405 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14188 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14188 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2583 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2583 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2696 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2696 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2792 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2792 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2937 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2937 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14189 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14189 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3115 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3115 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3228 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3228 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3324 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3324 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3437 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3437 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14190 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14190 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3615 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3615 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3776 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3776 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3840 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3840 ## Artificial Intelligence (AI) in Cyber Forensics: Investigating Advanced Cyber Crimes URL: https://smarthorizon.uk/course/artificial-intelligence-ai-in-cyber-forensics-investigating-advanced-cyber-crimes Brochure: https://smarthorizon.uk/course/artificial-intelligence-ai-in-cyber-forensics-investigating-advanced-cyber-crimes/brochure.pdf Course reference: artificial-intelligence-ai-in-cyber-forensics-investigating-advanced-cyber-crimes Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to leverage artificial intelligence in cyber forensics, focusing on investigating advanced cyber crimes. Participants will explore AI tools and techniques to enhance digital investigations, improve evidence analysis, and respond effectively to cyber threats. Why attend: Cyber crimes are becoming increasingly sophisticated, necessitating advanced investigative techniques. Professionals in cyber forensics face challenges in identifying, analysing, and mitigating these threats. This course addresses the critical need for integrating AI into forensic practices to enhance investigative efficiency and accuracy. Participants will learn how to apply AI algorithms for data analysis, enabling them to uncover hidden patterns in large datasets, which is essential for identifying perpetrators and understanding their methods. Moreover, they will explore how AI can automate routine tasks, allowing forensic analysts to focus on more complex investigative challenges, thereby improving overall productivity. Participants will develop practical capabilities in applying AI methodologies to real-world cyber crime scenarios. They will engage in hands-on exercises, learning to utilise AI tools for data analysis, anomaly detection, and evidence gathering. This practical approach ensures that participants can make informed decisions and implement AI solutions effectively in their roles. By the end of the course, they will be equipped to design AI-driven strategies for evidence collection and analysis, assess the ethical implications of AI use, and collaborate with cross-functional teams to enhance their organisation's cyber resilience. This comprehensive skill set is vital for addressing the evolving landscape of cyber threats. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to build participants' capabilities in AI-driven cyber forensics. Each session includes hands-on exercises where participants apply AI tools to hypothetical cyber crime scenarios, culminating in the creation of investigative reports and evidence analysis outputs. For instance, participants will engage in simulations that mimic real-world cyber attacks, allowing them to practice using AI for threat detection and evidence gathering. This experiential learning approach ensures that participants can translate theory into practice effectively, reinforcing their understanding and application of AI technologies in cyber forensics. Participants will also collaborate in teams to enhance their problem-solving skills and share insights. Target audience: This course is suitable for: Cyber forensic analysts seeking to enhance their investigative techniques. IT security professionals responsible for incident response and threat mitigation. Law enforcement officers involved in cyber crime investigations. Compliance officers focused on data protection and security measures. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Barcelona, Vienna, Rome Course objectives: - Analyse the role of AI in enhancing cyber forensic investigations. - Evaluate AI tools for detecting and responding to cyber threats. - Design an AI-driven strategy for evidence collection in cyber crime cases. - Assess the ethical implications of using AI in cyber forensics. - Construct a comprehensive report on a simulated cyber crime investigation using AI tools. - Prioritise AI techniques based on specific cyber crime scenarios. - Diagnose potential weaknesses in current cyber forensic practices and propose AI solutions. Target competencies: - Utilising AI tools for data analysis in cyber forensics. - Implementing AI strategies for real-time threat detection. - Conducting ethical assessments of AI applications in investigations. - Creating detailed forensic reports based on AI findings. - Collaborating with cross-functional teams to address cyber threats. - Adapting AI methodologies to various cyber crime scenarios. Course outline: - Day 1: Introduction to AI in Cyber Forensics. Overview of cyber forensics and its challenges in modern investigations. Introduction to artificial intelligence and machine learning principles. Key AI technologies relevant to cyber forensics, including natural language processing. Understanding the cyber crime landscape, including types of threats and perpetrators. Ethical considerations and legal frameworks surrounding AI applications in forensics. Applied activity: Participants will analyse a case study of a recent cyber crime incident, identifying the challenges faced by investigators and potential AI applications to improve outcomes. They will discuss how AI could have altered the investigation process and outcomes. Output: A summary report detailing findings and AI recommendations for the case study. - Day 2: AI Tools for Cyber Threat Detection. Exploring AI algorithms for anomaly detection in network traffic. Utilising machine learning for pattern recognition in cyber data analysis. Hands-on with AI tools for threat intelligence gathering and analysis. Evaluating the effectiveness of AI in real-time monitoring and alerting. Integrating AI with existing forensic tools and frameworks for enhanced investigations. Applied activity: Participants will simulate a cyber attack scenario, using AI tools to detect anomalies in network traffic and generate alerts. They will analyse the results and discuss the implications for incident response and mitigation strategies. Output: A presentation of detected anomalies and suggested responses based on AI analysis. - Day 3: Evidence Collection and Analysis with AI. AI methodologies for digital evidence collection and preservation. Best practices for maintaining the integrity of digital evidence during analysis. Using AI for data mining and analysis in investigations, focusing on large datasets. Developing AI models for predictive analysis in cyber forensics. Case studies on successful AI evidence analysis and their outcomes. Applied activity: In small groups, participants will create an AI model to analyse a dataset from a fictional cyber crime, focusing on evidence identification and analysis. They will present their findings and discuss the effectiveness of their model. Output: A detailed analysis report outlining findings, AI model performance, and recommendations. - Day 4: Developing AI Strategies for Cyber Forensic Investigations. Strategic planning for AI integration in cyber forensics operations. Identifying key performance indicators for measuring AI effectiveness in investigations. Risk assessment and management in AI-driven investigations and their implications. Collaborative approaches to developing AI strategies across forensic teams. Future trends in AI and their potential impact on cyber forensics. Applied activity: Participants will develop a strategic plan for implementing AI in a fictional cyber forensic unit, considering resources, tools, training needs, and potential challenges. They will present their plans to the group for feedback. Output: A comprehensive strategic plan document outlining AI integration strategies. - Day 5: Integrated Application of AI in Cyber Forensics. Combining AI techniques for comprehensive investigations of complex cyber crimes. Real-world applications of AI in cyber crime cases and lessons learned. Evaluating case outcomes and identifying best practices for AI use. Building a cross-functional response team for effective cyber incident management. Preparing for future challenges in cyber forensics and the role of AI. Applied activity: Participants will work in teams to respond to a complex, simulated cyber crime scenario, applying all learned AI techniques to investigate, gather evidence, and report findings. They will collaborate to devise a comprehensive response strategy. Output: A complete investigative report detailing the AI methods used, findings, and case resolution. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 454 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-454 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 567 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-567 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 615 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-615 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 760 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-760 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 954 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-954 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14191 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14191 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1099 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1099 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1196 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1196 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1309 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1309 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1486 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1486 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1599 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1599 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14192 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14192 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1696 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1696 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1841 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1841 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1986 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1986 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14193 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14193 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2131 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2131 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2228 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2228 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2276 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2276 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2518 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2518 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14194 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14194 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2631 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2631 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2728 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2728 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2873 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2873 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3018 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3018 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3147 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3147 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14195 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14195 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3260 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3260 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3373 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3373 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3550 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3550 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14196 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14196 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3663 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3663 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3711 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3711 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3856 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3856 ## Program Management Professional (PgMP) URL: https://smarthorizon.uk/course/pgmp Brochure: https://smarthorizon.uk/course/pgmp/brochure.pdf Course reference: pgmp Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of Program Management principles, focusing on the skills necessary to manage multiple related projects effectively. Participants will learn to align projects with organisational strategy, manage stakeholder expectations, and deliver value through integrated programme management. Why attend: Managing multiple projects within a programme requires a strategic approach to ensure alignment with organisational goals and efficient resource utilisation. Professionals often face challenges in coordinating resources, managing interdependencies, and meeting stakeholder expectations. This course addresses these issues by providing practical tools and techniques for effective programme management, enabling participants to navigate complexities and drive successful outcomes. Participants will learn to assess programme performance, develop stakeholder engagement plans, and implement risk management strategies, which are essential in making informed decisions that enhance overall project delivery, ultimately fostering a culture of continuous improvement and strategic alignment. Engaging in hands-on exercises that simulate real-world programme management scenarios, participants will develop capabilities in stakeholder analysis, programme planning, risk management, and performance measurement. They will practise creating programme charters, stakeholder engagement plans, and risk management strategies. By applying these skills, participants will enhance their decision-making abilities and improve their capacity to lead programmes that deliver tangible benefits to their organisations. This course equips professionals with the knowledge and tools necessary to effectively manage programmes, ensuring they can contribute to their organisation's strategic objectives and drive project success while addressing the complexities of programme dynamics. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and collaborative workshops to enhance learning. Participants will analyse fictional programme scenarios, develop programme charters, and create stakeholder engagement plans. Each session culminates in practical outputs, such as risk assessment matrices and performance dashboards, which participants can apply in their own work environments. This hands-on approach ensures that participants not only learn theoretical concepts but also gain practical experience in applying programme management techniques effectively. Additionally, peer feedback sessions will encourage collaborative learning and critical thinking, enabling participants to refine their skills in a supportive environment while preparing them for real-world challenges. Target audience: This course is suitable for: Programme Managers responsible for overseeing multiple projects and ensuring strategic alignment. Project Managers seeking to advance their skills in programme management and coordination. Business Analysts involved in strategic planning and execution of programme objectives. Senior Executives overseeing project portfolios and strategic initiatives to drive organisational success. Destinations: Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Barcelona, Vienna Course objectives: - Assess programme alignment with organisational strategy and objectives by analysing project portfolios. - Design a comprehensive programme charter that outlines scope, governance, and objectives. - Prioritise stakeholder engagement strategies based on influence, interest, and potential impact. - Calculate programme risks using qualitative and quantitative assessment methods to inform decision-making. - Construct a performance measurement baseline for programme tracking and reporting. - Justify resource allocation decisions based on programme priorities and stakeholder needs. - Evaluate programme success against established objectives and stakeholder satisfaction metrics. Target competencies: - Aligning projects with strategic objectives and organisational goals. - Developing and managing stakeholder relationships effectively throughout the programme lifecycle. - Implementing risk management frameworks to identify and mitigate programme risks. - Establishing performance metrics and monitoring systems for programme success. - Facilitating effective communication across project teams and stakeholders. - Utilising programme management tools and techniques to enhance efficiency and effectiveness. Course outline: - Day 1: Foundations of Programme Management. Define programme management and its importance in achieving strategic goals. Identify the key differences between projects and programmes in a business context. Explore the Programme Management Life Cycle phases and their significance. Discuss the role of a Programme Manager in ensuring strategic alignment. Examine the principles of stakeholder engagement and communication. Applied activity: In small groups, participants will create a visual representation of the Programme Management Life Cycle, identifying key activities and deliverables for each phase, and discussing their relevance to real-world scenarios. Each group will present their findings to the class for feedback and discussion. Output: A comprehensive diagram illustrating the Programme Management Life Cycle with annotations. - Day 2: Developing a Programme Charter. Outline the components of an effective programme charter and its role in governance. Discuss governance structures and decision-making processes within programmes. Identify stakeholders and their roles in the programme, including responsibilities and expectations. Establish clear programme objectives and success criteria aligned with business goals. Create a high-level programme scope statement that defines boundaries and deliverables. Applied activity: Participants will draft a programme charter for a fictional programme, including objectives, scope, governance structure, and stakeholder roles based on a provided scenario. They will present their charters to peers for critique, focusing on clarity and alignment with strategic goals. Output: A completed programme charter document ready for stakeholder review. - Day 3: Stakeholder Engagement and Communication. Analyse stakeholder influence and interest using a power/interest grid to prioritise engagement. Develop strategies for effective stakeholder communication tailored to different audiences. Explore techniques for managing stakeholder expectations and addressing concerns proactively. Discuss the importance of stakeholder feedback in driving programme success and adjustments. Create a stakeholder engagement plan that outlines communication strategies and responsibilities. Applied activity: Using a case study, participants will identify key stakeholders for their programme and develop a tailored engagement plan to address their needs and concerns. They will role-play stakeholder interactions to practise their communication strategies and refine their approach. Output: A stakeholder engagement plan detailing strategies and communication methods. - Day 4: Risk Management in Programmes. Identify common risks in programme management and their potential impacts on success. Apply qualitative and quantitative risk assessment techniques to evaluate programme risks. Develop risk response strategies for identified risks, including mitigation and contingency plans. Establish a risk management plan and monitoring process to track risks throughout the programme. Discuss the role of risk management in stakeholder communication and decision-making. Applied activity: Participants will conduct a risk assessment for their programme charter, identifying potential risks, assessing their impact and likelihood, and developing mitigation strategies to address them effectively. They will present their findings to the group for collaborative feedback. Output: A risk assessment matrix with identified risks, their assessments, and mitigation plans. - Day 5: Performance Measurement and Programme Success. Define key performance indicators (KPIs) for programmes that align with strategic objectives. Establish a performance measurement baseline to track progress and success. Discuss techniques for monitoring and reporting programme performance to stakeholders. Explore the use of dashboards for performance tracking and communication of results. Evaluate programme success against established objectives and stakeholder satisfaction metrics. Applied activity: Participants will create a performance measurement dashboard for their programme, including KPIs and reporting mechanisms based on their earlier work. They will simulate a presentation of their dashboard to stakeholders, focusing on clarity and actionable insights. Output: A performance measurement dashboard that summarises programme performance metrics. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14197 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14197 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 481 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-481 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 642 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-642 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 803 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-803 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 916 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-916 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1013 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1013 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1126 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1126 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14198 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14198 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1303 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1303 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1416 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1416 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1513 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1513 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1658 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1658 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14199 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14199 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1803 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1803 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1948 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1948 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2045 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2045 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14200 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14200 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2158 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2158 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2399 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2399 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2448 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2448 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2545 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2545 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2690 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2690 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14201 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14201 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2835 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2835 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2980 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2980 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3109 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3109 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3190 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3190 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14202 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14202 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3367 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3367 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3480 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3480 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3577 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3577 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3738 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3738 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3899 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3899 ## Portfolio Management Professional (PfMP) URL: https://smarthorizon.uk/course/pfmp Brochure: https://smarthorizon.uk/course/pfmp/brochure.pdf Course reference: pfmp Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of portfolio management principles, tools, and techniques. Participants will learn to align portfolios with organisational strategy, optimise resource allocation, and enhance decision-making capabilities, preparing them for the Portfolio Management Professional (PfMP) certification. Why attend: Portfolio management is critical for organisations aiming to achieve strategic objectives while managing risks and resources effectively. Professionals often struggle with aligning projects and programmes to broader business goals, leading to suboptimal investment decisions. This course addresses these challenges by equipping participants with the skills to analyse, prioritise, and manage portfolios effectively. Participants will engage in practical exercises that simulate real-world portfolio management scenarios, such as evaluating project proposals and assessing resource allocation strategies. By mastering these skills, attendees will enhance their decision-making processes and contribute to their organisation's strategic success, ultimately preparing them for the PfMP certification. The ability to manage a portfolio effectively requires a deep understanding of stakeholder dynamics, risk assessment, and performance measurement. Participants will learn to construct stakeholder engagement plans that address communication needs and expectations, ensuring alignment across the organisation. They will also develop capabilities in evaluating portfolio performance metrics, which inform strategic adjustments and improvements. Through hands-on activities, such as creating risk management plans and prioritisation matrices, participants will practice making informed decisions that optimise resource use and enhance project outcomes. This course is designed to empower professionals with the tools and methodologies necessary to excel in portfolio management. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to build practical skills in portfolio management. Participants will work in groups to analyse fictional portfolio scenarios, apply prioritisation frameworks, and develop resource allocation strategies. Specific exercises include stakeholder engagement simulations and performance evaluation workshops. Learning evidence includes portfolio analysis reports, prioritisation matrices, and stakeholder engagement plans, ensuring that participants can demonstrate their capabilities in real-world contexts. This hands-on approach fosters collaboration and critical thinking, enabling participants to apply theoretical concepts to practical situations effectively, thereby enhancing their overall learning experience and preparing them for real-world challenges in portfolio management. Target audience: This course is suitable for: Portfolio Managers responsible for aligning projects with strategic objectives. Project Managers seeking to enhance their understanding of portfolio dynamics. Business Analysts involved in portfolio analysis and prioritisation processes. Senior Executives making investment decisions based on portfolio performance. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Vienna, Amsterdam, Singapore, London, Rome, Cape Town, Barcelona Course objectives: - Analyse portfolio alignment with organisational strategy to ensure coherence in project selection. - Prioritise projects within a portfolio using established frameworks to optimise resource allocation. - Assess risks associated with portfolio components to enhance decision-making. - Construct a stakeholder engagement plan that addresses communication needs and expectations. - Evaluate portfolio performance metrics to inform strategic adjustments and improvements. - Design a resource allocation strategy that maximises efficiency across projects. - Justify portfolio decisions based on quantitative and qualitative analysis of project benefits. Target competencies: - Ability to align portfolios with strategic goals and objectives. - Skill in prioritising projects based on value and risk assessment. - Competence in stakeholder engagement and communication strategies. - Expertise in evaluating and measuring portfolio performance effectively. - Proficiency in resource allocation and optimisation techniques. - Capability to analyse and mitigate risks within a portfolio. Course outline: - Day 1: Foundations of Portfolio Management. Define portfolio management and its significance in strategic alignment. Identify key components of a portfolio and their interrelationships. Explore the role of the Portfolio Management Professional (PfMP) certification. Discuss the portfolio management lifecycle and its phases in detail. Examine frameworks for portfolio governance and oversight practices. Applied activity: Participants will analyse a fictional organisation's project proposals to determine their alignment with strategic goals. They will use a scoring model to evaluate each project based on defined criteria, considering factors like resource availability and strategic fit, and present their findings. Output: A portfolio alignment report summarising project evaluations and recommendations. - Day 2: Prioritisation Techniques for Portfolio Selection. Introduce prioritisation frameworks such as MoSCoW and Weighted Scoring for effective decision-making. Discuss criteria for project selection and prioritisation within a portfolio context. Explore the importance of stakeholder input in the prioritisation process for project success. Apply prioritisation techniques to real-world scenarios to enhance learning outcomes. Evaluate the impact of prioritisation on resource allocation and project delivery. Applied activity: Using a case study, participants will apply a weighted scoring model to prioritise projects in a portfolio, considering stakeholder feedback and strategic alignment. They will present their prioritisation rationale to the group, facilitating peer discussion and feedback. Output: A prioritisation matrix detailing project rankings and justifications. - Day 3: Risk Management in Portfolios. Identify types of risks associated with portfolio management and their implications. Discuss risk assessment techniques and their application in portfolio contexts. Explore risk response strategies for portfolio components to mitigate potential issues. Evaluate the role of risk management in decision-making processes for portfolios. Examine case studies of portfolio risk failures and successes to learn from past experiences. Applied activity: Participants will conduct a risk assessment for a fictional portfolio, identifying potential risks and developing mitigation strategies for high-priority projects. They will collaborate to create a comprehensive risk management plan, integrating risk analysis with strategic objectives. Output: A risk management plan outlining identified risks and proposed responses. - Day 4: Integrated Portfolio Management Practice. Synthesize knowledge from previous days into a cohesive portfolio management strategy. Discuss the importance of communication and stakeholder engagement in portfolio management practices. Explore the integration of project, programme, and portfolio management methodologies. Develop a comprehensive resource allocation plan for a fictional portfolio, ensuring optimal use of resources. Present and defend portfolio management decisions to stakeholders, addressing potential concerns and questions. Applied activity: In groups, participants will create a comprehensive portfolio management strategy for a fictional organisation, integrating all learned concepts and presenting their strategy to a panel of stakeholders, addressing potential concerns and questions raised during the presentation. Output: A portfolio management strategy document and presentation materials. - Day 5: Integrated Portfolio Management Practice. Synthesize knowledge from previous days into a cohesive portfolio management strategy. Discuss the importance of communication and stakeholder engagement in portfolio management practices. Explore the integration of project, programme, and portfolio management methodologies. Develop a comprehensive resource allocation plan for a fictional portfolio, ensuring optimal use of resources. Present and defend portfolio management decisions to stakeholders, addressing potential concerns and questions. Applied activity: In groups, participants will create a comprehensive portfolio management strategy for a fictional organisation, integrating all learned concepts and presenting their strategy to a panel of stakeholders, addressing potential concerns and questions raised during the presentation. Output: A portfolio management strategy document and presentation materials. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 418 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-418 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 563 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-563 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 676 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-676 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 837 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-837 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 950 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-950 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14203 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14203 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1063 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1063 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1240 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1240 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1353 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1353 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1450 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1450 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1595 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1595 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14204 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14204 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1740 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1740 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1885 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1885 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1982 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1982 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2095 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2095 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14205 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14205 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2272 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2272 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2368 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2368 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2482 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2482 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14206 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14206 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2627 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2627 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2772 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2772 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2917 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2917 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3014 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3014 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3062 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3062 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14207 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14207 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3304 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3304 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3417 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3417 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3514 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3514 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3659 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3659 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14208 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14208 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3772 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3772 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3933 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3933 ## Certified Project Coordinator (CPC) URL: https://smarthorizon.uk/course/cpc Brochure: https://smarthorizon.uk/course/cpc/brochure.pdf Course reference: cpc Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The Certified Project Coordinator (CPC) course equips professionals with essential skills in project management, focusing on coordination, communication, and stakeholder engagement. Participants will learn to effectively manage project timelines, resources, and deliverables to ensure successful project outcomes in various organisational contexts. Why attend: Project coordinators face the challenge of juggling multiple tasks, timelines, and stakeholder expectations in a dynamic work environment. Effective coordination is crucial to avoid project delays and ensure alignment with strategic goals. This course addresses these challenges by providing participants with the tools to manage projects efficiently, including developing comprehensive project plans, allocating resources effectively, and communicating with diverse stakeholders. Mastering these skills is vital for driving project success and enhancing career prospects in project management roles, where the ability to coordinate effectively can lead to significant organisational benefits and improved team performance. Participants will engage in practical exercises that simulate real-world project scenarios, allowing them to develop critical capabilities. They will learn to assess stakeholder needs, manage risks, and create effective communication strategies. By practising these skills, participants will be better prepared to make informed decisions and contribute to their organisation's project success. The course will also cover essential aspects such as stakeholder analysis, risk management, and performance evaluation, ensuring that attendees leave with a comprehensive understanding of project coordination. This hands-on approach will empower participants to tackle complex projects confidently and effectively, enhancing their ability to deliver results. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to enhance learning outcomes. Participants will engage in role-playing exercises to practice stakeholder communication and conflict resolution, reinforcing their understanding of key concepts. Each session culminates in a group project where participants apply their knowledge to create a project plan, ensuring they produce tangible outputs that reflect their learning. By working collaboratively, participants will develop critical thinking and problem-solving skills essential for effective project coordination. The course will also include peer feedback sessions, allowing participants to refine their approaches and learn from each other's experiences, thus reinforcing their understanding of project management principles and practices. Target audience: This course is suitable for: Project Coordinators seeking certification to enhance their skills and career prospects. Team Leaders responsible for overseeing project execution and team dynamics. Administrative Professionals involved in project support and coordination tasks. Operations Managers focused on improving project efficiency and outcomes. Destinations: Kuala Lumpur, Vienna, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Cape Town, Barcelona Course objectives: - Analyse project requirements to develop a comprehensive project plan. - Prioritise tasks and resources to optimise project timelines and deliverables. - Assess stakeholder needs and expectations to enhance communication strategies. - Construct risk management plans to mitigate potential project challenges. - Justify project decisions based on data analysis and stakeholder feedback. - Design effective project documentation to ensure clarity and accountability. Target competencies: - Effective project planning and scheduling techniques. - Stakeholder engagement and communication strategies. - Risk assessment and management capabilities. - Documentation and reporting skills for project tracking. - Conflict resolution and negotiation skills in project contexts. - Data analysis for informed project decision-making. Course outline: - Day 1: Fundamentals of Project Coordination. Overview of project management principles and methodologies relevant to coordinators. Roles and responsibilities of a project coordinator in various industries. Key project management tools and software for effective coordination. Understanding project life cycles and phases for better planning. Importance of stakeholder identification and engagement in project success. Applied activity: In a fictional scenario, participants will identify key stakeholders for a new product launch project. They will analyse their interests, influence, and potential impact on the project outcomes, discussing strategies for effective engagement and communication with each stakeholder. Output: A stakeholder analysis matrix detailing stakeholder roles, interests, and engagement strategies. - Day 2: Developing Comprehensive Project Plans. Components of a project plan: scope, schedule, budget, and quality management. Techniques for defining project objectives, deliverables, and success criteria. Methods for resource allocation and task prioritisation to meet deadlines. Utilising Gantt charts and project management software for visual planning. Best practices for project documentation and communication throughout the project. Applied activity: Participants will create a detailed project plan for a fictional event, including scope, timeline, budget considerations, and quality metrics. They will collaborate using project management software to facilitate communication and ensure alignment among team members throughout the planning process. Output: A comprehensive project plan document with timelines, resources, budget estimates, and quality assurance measures. - Day 3: Effective Communication and Stakeholder Management. Strategies for effective communication with diverse stakeholders throughout the project lifecycle. Techniques for managing stakeholder expectations and addressing concerns proactively. Conflict resolution strategies in project environments to maintain team cohesion. Using feedback to improve project outcomes and stakeholder satisfaction. Creating communication plans tailored to different stakeholder groups. Applied activity: In groups, participants will role-play a project meeting where they must address stakeholder concerns, negotiate project changes, and develop a communication plan to ensure alignment and clarity among all parties involved. They will present their strategies to the class for feedback. Output: A communication plan summarising stakeholder feedback, agreed actions, and communication strategies. - Day 4: Risk Management in Projects. Identifying potential project risks and their impacts on project success. Developing risk mitigation strategies and contingency plans to address uncertainties. Tools for risk assessment and prioritisation to focus on critical risks. Integrating risk management into project planning and execution phases. Monitoring and reporting on project risks to stakeholders effectively. Applied activity: Participants will assess risks for their fictional project plan, developing a risk management strategy that includes risk identification, analysis, and mitigation measures. They will present their findings to the group, discussing how to implement these strategies effectively. Output: A risk management plan detailing identified risks, impacts, and comprehensive mitigation strategies. - Day 5: Integrated Project Coordination Practice. Bringing together project planning, communication, and risk management for holistic project execution. Simulating a project lifecycle from initiation to closure, focusing on real-world applications. Evaluating project performance and outcomes against established objectives and metrics. Lessons learned and continuous improvement in project coordination practices. Preparing for the Certified Project Coordinator (CPC) certification examination. Applied activity: Participants will work in teams to execute a simulated project, applying all learned skills from planning to closure, including stakeholder engagement, risk management, and performance evaluation. They will present their project outcomes and lessons learned to the class. Output: A comprehensive project report including outcomes, lessons learned, and recommendations for future projects. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 504 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-504 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14209 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14209 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 697 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-697 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 777 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-777 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 858 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-858 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1036 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1036 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1149 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1149 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1245 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1245 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14210 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14210 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1390 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1390 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1536 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1536 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1681 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1681 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1777 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1777 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14211 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14211 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1890 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1890 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2068 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2068 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2181 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2181 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2293 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2293 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14212 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14212 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2422 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2422 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2568 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2568 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2713 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2713 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2809 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2809 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14213 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14213 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2922 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2922 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3164 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3164 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3213 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3213 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3309 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3309 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3454 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3454 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14214 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14214 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3600 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3600 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3793 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3793 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3873 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3873 ## Managing Project Stakeholders URL: https://smarthorizon.uk/course/managing-project-stakeholders Brochure: https://smarthorizon.uk/course/managing-project-stakeholders/brochure.pdf Course reference: managing-project-stakeholders Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on effectively managing project stakeholders to ensure successful project outcomes. Participants will learn to identify, analyse, and engage stakeholders, balancing their needs and expectations throughout the project lifecycle, ultimately enhancing project delivery and stakeholder satisfaction. Why attend: Project stakeholders significantly influence project success, and mismanagement can lead to conflicts, delays, and budget overruns. Understanding stakeholder dynamics is crucial for project managers to navigate these challenges effectively. This course addresses the complexities of stakeholder engagement, providing practical tools to identify and prioritise stakeholders based on their impact and influence. Participants will also learn to assess stakeholder attitudes and motivations, enabling them to tailor their engagement strategies accordingly, which is vital for fostering collaboration and support throughout the project lifecycle. By mastering these skills, project managers can mitigate risks associated with stakeholder disengagement and enhance overall project performance. Participants will develop capabilities to analyse stakeholder needs, create engagement strategies, and communicate effectively. Through realistic scenarios, they will practice techniques for managing expectations and resolving conflicts. This hands-on approach ensures that attendees leave with actionable insights and skills to enhance stakeholder relationships and drive project success. By the end of the course, participants will be equipped to implement their learning in real-world contexts, improving stakeholder satisfaction and project outcomes, which are essential for achieving strategic objectives and maintaining organisational credibility. This course ultimately empowers professionals to lead projects with a stakeholder-centric approach, ensuring long-term success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to build practical skills in stakeholder management. Participants will engage in group discussions to analyse real-world scenarios, followed by simulations to practice stakeholder engagement strategies. Outputs will include stakeholder analysis matrices and engagement plans, ensuring participants can apply their learning directly to their projects. Additionally, peer feedback sessions will encourage collaborative learning and reflection, allowing participants to refine their approaches based on shared experiences. This multi-faceted methodology ensures a comprehensive understanding of stakeholder management principles and practices, preparing participants for immediate application in their roles, enhancing their effectiveness as project managers. Target audience: This course is suitable for: Project Managers responsible for stakeholder engagement. Business Analysts who need to understand stakeholder requirements. Team Leaders coordinating with various stakeholder groups. Change Managers facilitating transitions involving multiple stakeholders. Destinations: Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Cape Town, Vienna Course objectives: - Identify key stakeholders and assess their influence on project outcomes. - Analyse stakeholder needs and expectations to inform project planning. - Design effective communication strategies tailored to different stakeholder groups. - Prioritise stakeholders based on their impact and engagement level. - Construct a stakeholder engagement plan that outlines strategies and actions. - Evaluate stakeholder feedback to adapt project strategies and improve relationships. Target competencies: - Stakeholder identification and analysis skills. - Effective communication and negotiation techniques. - Conflict resolution and management capabilities. - Strategic planning for stakeholder engagement. - Adaptability in response to stakeholder feedback. - Analytical skills for assessing stakeholder influence. Course outline: - Day 1: Identifying Stakeholders and Their Influence. Defining stakeholders and their roles in projects and organisations. Methods for identifying stakeholders using stakeholder mapping techniques. Assessing stakeholder influence and interest levels using frameworks like the Power/Interest Grid. Creating a stakeholder register for documentation and tracking purposes. Understanding the importance of stakeholder engagement in project success. Applied activity: Participants will identify stakeholders for a fictional project, mapping their influence and interest using a stakeholder matrix. They will discuss the implications of their findings in small groups, focusing on strategies for engagement and potential challenges that may arise during the project. Output: A completed stakeholder matrix highlighting key stakeholders and their influence. - Day 2: Analysing Stakeholder Needs and Expectations. Techniques for gathering stakeholder requirements through interviews and surveys. Utilising focus groups to gain deeper insights into stakeholder perspectives. Analysing stakeholder expectations and potential conflicts using SWOT analysis. Creating a stakeholder needs assessment document to summarise findings. Aligning project goals with stakeholder expectations to ensure buy-in. Applied activity: In groups, participants will conduct a mock interview with a fictional stakeholder to gather their needs and expectations, followed by a group discussion to analyse the results and identify key themes and potential conflicts that may arise. Output: A stakeholder needs assessment report summarising key insights and recommendations. - Day 3: Developing Communication Strategies. Understanding communication styles and preferences of different stakeholders. Creating tailored communication plans for various stakeholder groups based on their needs. Utilising feedback loops to enhance communication effectiveness and engagement. Tools for effective stakeholder communication, including newsletters and meetings. Best practices for managing stakeholder communications throughout the project lifecycle. Applied activity: Participants will design a communication plan for a specific stakeholder group in a fictional project, considering their unique needs and preferences, and present it to the class for feedback, focusing on clarity and engagement strategies. Output: A comprehensive communication plan detailing strategies, tools, and timelines. - Day 4: Prioritising Stakeholders for Engagement. Frameworks for prioritising stakeholders, such as the Power/Interest Grid and Influence/Impact Matrix. Assessing stakeholder engagement levels and readiness for involvement in the project. Strategies for engaging high-priority stakeholders effectively and managing low-priority ones. Balancing stakeholder interests with project objectives to ensure alignment. Developing an engagement strategy for diverse stakeholders to foster collaboration. Applied activity: Using a fictional project scenario, participants will prioritise stakeholders based on their influence and interest, creating an engagement strategy for the top three stakeholders identified, including specific actions and timelines for engagement. Output: A prioritised stakeholder engagement strategy document outlining actions and timelines. - Day 5: Integrating Stakeholder Feedback into Project Plans. Techniques for collecting and analysing stakeholder feedback through surveys and interviews. Adapting project plans based on stakeholder input and feedback received. Managing stakeholder expectations throughout the project lifecycle to maintain support. Case studies of successful stakeholder integration and lessons learned. Creating a feedback loop for continuous stakeholder engagement and improvement. Applied activity: Participants will review feedback from fictional stakeholders on a project plan and propose adjustments to the plan based on this feedback, simulating real-world adaptability and stakeholder management to enhance project outcomes. Output: A revised project plan incorporating stakeholder feedback and proposed changes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 447 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-447 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 592 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-592 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14215 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14215 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 657 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-657 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 737 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-737 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 979 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-979 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1092 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1092 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1189 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1189 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14216 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14216 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1334 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1334 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1479 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1479 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1624 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1624 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1721 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1721 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14217 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14217 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1834 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1834 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2011 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2011 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2124 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2124 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2221 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2221 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2317 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2317 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14218 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14218 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2511 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2511 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2656 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2656 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2753 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2753 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14219 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14219 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2866 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2866 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3043 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3043 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3140 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3140 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3253 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3253 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14220 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14220 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3398 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3398 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3543 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3543 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3688 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3688 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3753 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3753 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3833 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3833 ## Effective Project Coordination & Management URL: https://smarthorizon.uk/course/effective-project-coordination-and-management Brochure: https://smarthorizon.uk/course/effective-project-coordination-and-management/brochure.pdf Course reference: effective-project-coordination-and-management Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the essential skills and techniques for effective project coordination and management. Participants will learn to navigate project lifecycles, manage stakeholder expectations, and utilise tools for successful project delivery, enhancing their ability to lead projects in diverse environments. Why attend: Project managers often face challenges in aligning team efforts with project goals, leading to delays, budget overruns, and stakeholder dissatisfaction. Understanding effective project coordination techniques is crucial for ensuring that all aspects of a project are synchronised. This includes managing timelines, resources, and stakeholder expectations, which are vital for successful project outcomes. Participants will explore real-world scenarios that highlight the importance of clear communication, structured planning, and proactive risk management in mitigating potential issues and enhancing team collaboration. By mastering these skills, professionals can significantly reduce project failures, improve overall efficiency, and drive successful project delivery. Participants will develop practical skills in planning, executing, and monitoring projects, which are essential for any project manager. They will engage in hands-on exercises that simulate real-world scenarios, enabling them to make informed decisions, manage risks, and communicate effectively with stakeholders. This course will empower them to create comprehensive project plans, allocate resources judiciously, and implement effective stakeholder engagement strategies. By the end of the course, attendees will be equipped to conduct thorough evaluations of project performance using key performance indicators (KPIs), ensuring continuous improvement in their project management practices. This capability is essential for driving project success and achieving strategic business objectives. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in role-playing exercises to simulate project scenarios, allowing them to apply coordination techniques in a controlled environment. Specific exercises will include developing project charters, stakeholder communication plans, and risk management frameworks. Outputs will include project plans, stakeholder communication strategies, and risk assessments, providing tangible evidence of their learning. This hands-on approach ensures that participants not only understand theoretical concepts but also gain practical experience in applying them to real-world project management challenges. The integration of collaborative activities fosters teamwork and enhances problem-solving capabilities. Target audience: This course is suitable for: Project Coordinators responsible for day-to-day project management activities. Project Managers looking to enhance their coordination skills and methodologies. Team Leaders who oversee project teams and need to align efforts with project goals. Business Analysts involved in project planning and stakeholder engagement. Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Vienna, Barcelona Course objectives: - Analyse project requirements to define scope and objectives clearly. - Design a project plan that incorporates timelines, resources, and budget considerations. - Prioritise tasks and allocate resources effectively to optimise project execution. - Assess stakeholder needs and develop a communication plan to manage expectations. - Diagnose potential risks and construct mitigation strategies to ensure project continuity. - Evaluate project performance using key performance indicators (KPIs) to inform future projects. Target competencies: - Developing comprehensive project plans that align with strategic goals. - Facilitating effective communication among project stakeholders. - Implementing risk management strategies to minimise project disruptions. - Utilising project management software tools for tracking progress and resources. - Conducting performance evaluations to enhance project outcomes. - Engaging stakeholders through tailored communication strategies. Course outline: - Day 1: Foundations of Project Coordination. Understanding project management frameworks and methodologies for effective coordination. Identifying project stakeholders and their roles in the project lifecycle. Defining project scope, objectives, and deliverables to ensure clarity. Exploring the project lifecycle stages: initiation, planning, execution, and closure. Utilising project management tools for planning, tracking, and reporting. Applied activity: In a simulated project scenario, participants will identify key stakeholders and collaboratively define the project scope and objectives. They will work in groups to create a comprehensive project charter that outlines key deliverables, timelines, and responsibilities. Output: A completed project charter document that includes scope, objectives, and stakeholder roles. - Day 2: Planning and Resource Allocation. Developing a detailed project plan with timelines, milestones, and resource allocations. Allocating resources effectively to meet project demands and deadlines. Creating a work breakdown structure (WBS) for effective task management. Establishing project budgets and financial tracking methods for accountability. Utilising Gantt charts and other visual tools for project management. Applied activity: Participants will create a work breakdown structure for a fictional project, detailing tasks, timelines, resource requirements, and budget considerations. They will also develop a Gantt chart to visualise the project schedule and identify critical paths. Output: A work breakdown structure and Gantt chart that outlines project tasks and timelines. - Day 3: Stakeholder Engagement and Communication. Identifying stakeholder needs and expectations through effective analysis. Developing a stakeholder communication plan that addresses diverse needs. Utilising effective communication techniques for regular project updates and feedback. Managing conflicts and negotiations with stakeholders to maintain alignment. Implementing feedback mechanisms to improve stakeholder satisfaction and project outcomes. Applied activity: Participants will role-play as project managers and stakeholders in a conflict scenario, practising negotiation and communication strategies. They will develop a stakeholder communication plan based on the outcomes of the role-play, ensuring all voices are heard. Output: A stakeholder communication plan that addresses identified needs and strategies. - Day 4: Risk Management and Problem Solving. Identifying potential project risks and their impacts on project success. Developing risk assessment and mitigation strategies to safeguard projects. Utilising problem-solving techniques to address project challenges effectively. Monitoring risks throughout the project lifecycle for proactive management. Creating contingency plans for unforeseen issues to ensure project continuity. Applied activity: In groups, participants will analyse a case study involving a project with multiple risks. They will identify risks, assess their impact, and propose mitigation strategies and contingency plans to address each identified risk effectively. Output: A risk assessment and mitigation strategy report detailing identified risks and proposed solutions. - Day 5: Project Evaluation and Continuous Improvement. Establishing key performance indicators (KPIs) for measuring project success. Evaluating project outcomes against initial objectives and stakeholder expectations. Conducting lessons learned sessions for continuous improvement in project management. Utilising feedback for future project planning and execution. Creating a project closure report that summarises findings and recommendations. Applied activity: Participants will evaluate a completed fictional project using established KPIs. They will conduct a lessons learned session to identify successes and areas for improvement, preparing a project closure report summarising findings and recommendations for future projects. Output: A project closure report that includes lessons learned and recommendations for future projects. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 493 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-493 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14221 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14221 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 605 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-605 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 847 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-847 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 895 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-895 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 992 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-992 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1138 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1138 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1282 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1282 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1428 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1428 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14222 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14222 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1525 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1525 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1637 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1637 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1815 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1815 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1927 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1927 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14223 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14223 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2024 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2024 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2170 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2170 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2346 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2346 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2460 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2460 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14224 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14224 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2557 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2557 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2669 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2669 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2847 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2847 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2959 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2959 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14225 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14225 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3072 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3072 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3202 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3202 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3346 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3346 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3492 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3492 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3589 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3589 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14226 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14226 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3701 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3701 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3943 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3943 ## Advanced Project Economics, Risk & Decision Analysis URL: https://smarthorizon.uk/course/advanced-project-economics-risk-and-decision-analysis Brochure: https://smarthorizon.uk/course/advanced-project-economics-risk-and-decision-analysis/brochure.pdf Course reference: advanced-project-economics-risk-and-decision-analysis Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course delves into advanced concepts of project economics, risk management, and decision analysis. Participants will learn to evaluate financial viability, assess risks, and make informed decisions in complex project environments, enhancing their strategic capabilities in project management. Why attend: Project managers often face challenges in accurately assessing the economic viability of projects amidst uncertainty and fluctuating market conditions. This course addresses the need for robust financial analysis techniques and risk assessment frameworks, enabling professionals to make informed decisions that align with organisational goals. Participants will learn to apply advanced financial modelling, conduct thorough risk assessments, and utilise decision analysis tools to navigate complex project scenarios. These skills are essential for optimising resource allocation, managing stakeholder expectations, and ensuring project success, ultimately contributing to the organisation's bottom line. Engaging in practical exercises, participants will simulate real-world project scenarios that require them to apply advanced decision analysis tools and risk management strategies. This hands-on approach ensures that learners can effectively navigate the complexities of project economics, enhancing their decision-making skills. Participants will also collaborate with peers to develop risk management plans and financial forecasts, preparing them for the challenges they face in their roles. By the end of the course, attendees will be equipped to make strategic decisions that balance risk and return, ensuring the successful delivery of projects while maintaining financial integrity. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and collaborative workshops to facilitate experiential learning. Participants will work on real-world scenarios that require them to apply advanced financial modelling, risk assessment techniques, and decision analysis frameworks. Each session will culminate in the creation of tangible outputs, such as risk assessment reports and financial viability analyses, ensuring that participants can directly apply their learning to their professional contexts. Additionally, group discussions and peer feedback will enhance understanding and foster a collaborative learning environment, allowing participants to learn from each other's experiences and insights. This approach ensures that participants gain practical skills that can be immediately implemented in their roles. Target audience: This course is suitable for: Project Managers seeking to enhance their financial and risk assessment skills. Business Analysts focused on project feasibility and decision-making processes. Financial Analysts involved in project funding and economic evaluations. Risk Managers aiming to deepen their understanding of project risk dynamics. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Cape Town, Barcelona, Vienna Course objectives: - Analyse project financials to determine economic viability using advanced modelling techniques. - Assess project risks using quantitative and qualitative risk analysis methods. - Compare different decision-making frameworks to select the most appropriate for specific project scenarios. - Design comprehensive risk management plans that address identified project risks. - Construct financial forecasts that incorporate risk factors and uncertainty. - Justify investment decisions based on detailed economic analyses and risk assessments. Target competencies: - Advanced financial modelling for project evaluation. - Comprehensive risk assessment and management strategies. - Effective decision-making under uncertainty. - Integration of economic analysis with risk management processes. - Collaboration in cross-functional project teams. - Development of actionable risk mitigation plans. Course outline: - Day 1: Foundations of Project Economics. Introduction to project economics and its significance in decision-making. Key financial metrics: NPV, IRR, and payback period explained in detail. Understanding cash flow projections and their role in project evaluation. Identifying cost structures and their impact on project viability. Introduction to financial modelling techniques for project analysis. Applied activity: Participants will analyse a fictional project case study to calculate NPV and IRR based on provided cash flows and cost structures. They will discuss their findings in small groups, focusing on implications for project funding and stakeholder communication. Output: A financial viability report summarising NPV and IRR calculations along with recommendations. - Day 2: Risk Identification and Assessment. Defining risk in project management and its implications for project outcomes. Techniques for identifying project risks: brainstorming, checklists, and expert judgement. Qualitative vs. quantitative risk assessment methods explained with examples. Utilising risk matrices to prioritise project risks effectively. Introduction to Monte Carlo simulations for advanced risk analysis. Applied activity: Using a provided project scenario, participants will identify potential risks and assess them qualitatively and quantitatively using a risk matrix and Monte Carlo simulation. They will present their findings to the group for feedback. Output: A risk assessment report detailing identified risks, their prioritisation, and suggested mitigation strategies. - Day 3: Decision Analysis Techniques. Overview of decision-making frameworks: decision trees and payoff matrices with practical applications. Applying sensitivity analysis to assess the impact of variable changes on project outcomes. Understanding the role of scenario planning in project decisions and its benefits. Utilising multi-criteria decision analysis (MCDA) for complex decisions involving trade-offs. Integrating risk assessment with decision-making processes for informed choices. Applied activity: Participants will create a decision tree for a fictional project scenario, incorporating various outcomes and probabilities. They will evaluate the best decision based on the analysis and present their rationale to the class. Output: A decision analysis report including the decision tree, analysis of outcomes, and recommended actions. - Day 4: Developing Risk Management Plans. Components of an effective risk management plan and their importance in projects. Strategies for risk mitigation and contingency planning in project execution. Monitoring and controlling project risks throughout the project lifecycle effectively. Communicating risk management strategies to stakeholders for buy-in and support. Case studies of successful risk management in projects to illustrate best practices. Applied activity: In groups, participants will develop a comprehensive risk management plan for a fictional project, detailing mitigation strategies, monitoring processes, and communication plans. They will present their plans to the class for critique. Output: A complete risk management plan document, including identified risks and mitigation strategies. - Day 5: Integrated Project Economics and Risk Decision Making. Bringing together project economics and risk management for informed decision-making. Evaluating trade-offs between risk and return in project investments effectively. Utilising advanced software tools for integrated project analysis and decision support. Case studies of real-world projects demonstrating integrated approaches to economics and risk. Final project presentation preparation to synthesise learning outcomes. Applied activity: Participants will work on a capstone project where they must integrate financial analysis and risk management to present a comprehensive project proposal to a mock board of stakeholders. They will justify their decisions based on analysis. Output: A final project proposal presentation and accompanying report that outlines financial and risk management strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 422 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-422 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 535 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-535 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 712 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-712 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 809 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-809 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 922 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-922 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14227 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14227 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1067 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1067 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1212 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1212 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1357 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1357 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1454 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1454 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14228 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14228 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1567 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1567 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1744 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1744 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1857 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1857 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1954 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1954 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14229 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14229 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2099 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2099 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2244 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2244 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2372 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2372 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2486 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2486 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14230 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14230 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2599 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2599 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2776 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2776 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2889 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2889 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14231 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14231 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2986 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2986 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3082 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3082 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3276 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3276 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3421 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3421 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3518 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3518 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14232 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14232 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3631 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3631 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3808 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3808 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3905 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3905 ## Adaptive (Agile) Project Management URL: https://smarthorizon.uk/course/adaptive-agile-project-management Brochure: https://smarthorizon.uk/course/adaptive-agile-project-management/brochure.pdf Course reference: adaptive-agile-project-management Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Adaptive (Agile) Project Management equips professionals with the skills to manage projects flexibly and responsively. Participants will learn to implement Agile methodologies, adapt to changing requirements, and enhance team collaboration, ensuring successful project delivery in dynamic environments. Why attend: Agile project management addresses the challenge of managing projects in environments with rapidly changing requirements. Traditional methods often fall short in accommodating evolving client needs and market demands. By mastering Agile principles, participants will learn to effectively manage uncertainty, prioritise tasks, and deliver value incrementally. This course empowers professionals to make informed decisions regarding project scope, resource allocation, and stakeholder engagement, ultimately improving project outcomes and client satisfaction. The ability to adapt quickly to changes can significantly enhance a team's responsiveness and effectiveness, making Agile skills invaluable in a competitive environment. Participants will engage in practical exercises that simulate real-world project scenarios, allowing them to apply Agile techniques in a controlled environment. They will learn to facilitate Agile ceremonies, manage backlogs, and implement iterative development processes. This hands-on approach ensures that attendees leave with actionable skills and a deeper understanding of Agile frameworks, such as Scrum and Kanban. By practising these skills, participants will be equipped to lead Agile teams, improve collaboration, and drive continuous improvement within their organisations. The course also addresses common challenges in Agile adoption, providing strategies to overcome resistance and foster a culture of agility. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of interactive workshops, case studies, and simulations to build practical Agile project management skills. Participants will engage in role-playing exercises to experience Agile ceremonies, such as sprint planning and retrospectives. Each session culminates in a collaborative project task, where participants will produce tangible outputs like product backlogs and sprint reviews, demonstrating their understanding of Agile principles in practice. Additionally, the use of real-world scenarios allows participants to apply theoretical knowledge to practical situations, reinforcing learning and ensuring that skills are transferable to their workplace environments. This comprehensive approach fosters a deep understanding of Agile methodologies and their application. Target audience: This course is suitable for: Project Managers seeking to enhance their Agile skills for better project outcomes. Team Leaders aiming to foster a collaborative and adaptive project environment. Business Analysts who need to align project deliverables with evolving client needs. Product Owners responsible for managing product backlogs and stakeholder expectations. Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Barcelona, Cape Town Course objectives: - Analyse Agile methodologies to determine their applicability in various project contexts. - Design a project backlog that prioritises user stories based on stakeholder feedback. - Facilitate Agile ceremonies, including daily stand-ups and sprint reviews, to enhance team collaboration. - Evaluate project progress using Agile metrics such as velocity and burndown charts. - Construct iterative project plans that accommodate changing requirements and stakeholder input. - Justify the selection of Agile tools and techniques for specific project challenges. Target competencies: - Facilitating Agile ceremonies and team collaboration. - Prioritising project tasks based on stakeholder value. - Utilising Agile metrics for project assessment. - Adapting project plans to accommodate changes effectively. - Implementing iterative development processes in project management. - Managing stakeholder expectations in Agile environments. Course outline: - Day 1: Introduction to Agile Project Management. Explore Agile principles and values in project management and their impact on project success. Compare Agile and traditional project management methodologies to identify strengths and weaknesses. Examine key Agile methodologies: Scrum, Kanban, and Lean, and their unique applications. Identify roles in Agile teams: Scrum Master, Product Owner, and Development Team, and their responsibilities. Cultivate an Agile mindset and culture within organisations to enhance adaptability. Applied activity: Participants will form small groups to discuss a case study of a failed project due to rigid management practices. They will identify key issues and propose Agile solutions to address them, focusing on specific Agile techniques that could have been applied. Each group will present their findings to the class, fostering discussion and deeper understanding of Agile principles. Output: A group presentation outlining identified issues and proposed Agile strategies. - Day 2: Creating and Managing Agile Backlogs. Define user stories and acceptance criteria for Agile projects to ensure clarity and alignment. Gather and prioritise requirements effectively using techniques like MoSCoW and user story mapping. Create a product backlog and manage it throughout the project lifecycle for continuous delivery. Utilise tools for backlog management (e.g., Jira, Trello) to enhance efficiency and collaboration. Engage stakeholders in backlog refinement and prioritisation processes to ensure alignment with business goals. Applied activity: In teams, participants will create a product backlog for a fictional project, prioritising user stories based on given stakeholder feedback and market analysis. They will discuss the rationale behind their prioritisation choices and present their backlog to the class for feedback. Output: A comprehensive product backlog with prioritised user stories and acceptance criteria. - Day 3: Agile Ceremonies and Team Dynamics. Facilitate daily stand-ups and sprint planning meetings effectively to enhance team communication. Conduct sprint reviews and retrospectives to drive continuous improvement and team learning. Build effective Agile teams and foster collaboration among members to achieve project goals. Implement conflict resolution strategies in Agile teams to maintain productivity and morale. Utilise tools for managing Agile ceremonies and team communication to streamline processes. Applied activity: Participants will role-play an Agile ceremony, facilitating a sprint planning meeting for their created backlog. Each member will take on a specific role, ensuring all team members contribute effectively and understand their roles and responsibilities during the sprint. The facilitator will guide the discussion to ensure clarity and alignment. Output: A documented sprint plan with defined tasks, responsibilities, and timelines. - Day 4: Monitoring and Adapting Agile Projects. Understand Agile metrics: velocity, burndown charts, and cumulative flow diagrams for project assessment. Assess project progress and team performance using Agile metrics to inform decision-making. Adapt project scope and plans based on feedback and performance data to ensure alignment with goals. Manage risks and uncertainties in Agile projects through proactive strategies and contingency planning. Drive continuous improvement through retrospectives and iterative feedback loops to enhance team performance. Applied activity: Using a simulated project scenario, participants will analyse Agile metrics to assess project health and decide on necessary adaptations for the next sprint. They will work in teams to identify areas for improvement and propose actionable strategies to enhance team performance and project outcomes. Output: A report detailing project metrics, analysis, and recommended adjustments for the next sprint. - Day 5: Integrating Agile Practices into Project Management. Create a roadmap for Agile implementation in organisations and teams to ensure successful adoption. Scale Agile practices across multiple teams and departments effectively to maintain consistency. Integrate Agile with other project management frameworks for hybrid approaches to enhance flexibility. Develop change management strategies for successful Agile adoption to overcome resistance. Review case studies of successful Agile transformations in various industries to draw lessons and best practices. Applied activity: Participants will develop a strategic plan for implementing Agile practices in a fictional organisation. They will address potential challenges, stakeholder engagement, and necessary training for team members to ensure smooth adoption. Each group will present their plan for peer review and feedback. Output: A strategic implementation plan for Agile practices, including timelines and key performance indicators. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 518 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-518 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14233 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14233 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 679 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-679 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 743 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-743 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 872 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-872 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1018 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1018 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1163 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1163 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1259 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1259 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14234 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14234 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1372 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1372 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1550 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1550 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1663 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1663 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1759 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1759 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14235 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14235 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1904 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1904 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2050 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2050 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2195 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2195 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2323 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2323 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14236 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14236 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2404 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2404 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2582 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2582 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2695 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2695 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2791 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2791 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14237 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14237 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2936 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2936 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3114 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3114 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3227 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3227 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3323 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3323 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14238 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14238 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3436 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3436 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3614 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3614 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3775 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3775 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3839 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3839 ## Advanced Monitoring and Evaluation of Projects URL: https://smarthorizon.uk/course/advanced-monitoring-and-evaluation-of-projects Brochure: https://smarthorizon.uk/course/advanced-monitoring-and-evaluation-of-projects/brochure.pdf Course reference: advanced-monitoring-and-evaluation-of-projects Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on advanced techniques for monitoring and evaluating projects, enhancing participants' ability to assess project performance, impact, and sustainability. It equips professionals with practical skills to implement robust evaluation frameworks and methodologies that inform decision-making and improve project outcomes. Why attend: Project managers and evaluators often face significant challenges in accurately assessing project effectiveness and impact. The ability to implement advanced monitoring and evaluation techniques is crucial for making informed decisions that enhance project performance and stakeholder engagement. This course addresses the need for rigorous evaluation practices that can provide actionable insights, improve accountability, and ensure that projects meet their intended goals. Participants will learn to navigate complex evaluation landscapes, enabling them to adapt their strategies to diverse project contexts and stakeholder needs, ultimately leading to more successful project outcomes. Participants will engage in hands-on exercises that simulate real-world evaluation scenarios, allowing them to apply theoretical knowledge in practical settings. They will learn to design comprehensive evaluation frameworks, apply both quantitative and qualitative methods, and interpret data effectively. By practising these skills, participants will be better equipped to deliver high-quality evaluations that drive project success, inform strategic decision-making, and foster a culture of continuous improvement within their organisations. This course empowers professionals to enhance their capabilities in monitoring and evaluation, ensuring they can contribute meaningfully to project outcomes and stakeholder satisfaction. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to deepen understanding of advanced monitoring and evaluation techniques. Participants will work on real-world scenarios, developing evaluation frameworks and methodologies tailored to specific project contexts. Outputs will include evaluation plans, data analysis reports, and presentations, ensuring participants can apply their learning directly to their projects. This hands-on approach fosters collaboration and peer learning, enabling participants to share insights and best practices while refining their skills in a supportive environment. By the end of the course, participants will have created tangible work products that demonstrate their enhanced capabilities in M&E. Target audience: This course is suitable for: Project Managers responsible for overseeing project implementation and evaluation. Monitoring and Evaluation Specialists focused on assessing project outcomes and impacts. Non-profit and NGO professionals involved in programme evaluation and reporting. Public Sector Employees tasked with evaluating government-funded projects and initiatives. Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Barcelona, Cape Town Course objectives: - Analyse project performance indicators to assess effectiveness and impact in real scenarios. - Design a comprehensive monitoring and evaluation framework for a specific project context. - Apply qualitative and quantitative evaluation methods to gather and analyse relevant data. - Justify the selection of appropriate evaluation tools based on specific project needs and goals. - Construct a data collection plan that addresses key evaluation questions effectively. - Evaluate stakeholder engagement strategies to enhance project accountability and responsiveness. - Present evaluation findings and recommendations to stakeholders in a clear and actionable manner. - Develop an adaptive management plan that incorporates evaluation findings for continuous improvement. Target competencies: - Developing robust evaluation frameworks tailored to specific project needs and contexts. - Utilising mixed-methods approaches for comprehensive data analysis and interpretation. - Engaging stakeholders in the evaluation process for enhanced accountability and learning. - Interpreting and presenting evaluation data to inform strategic decision-making. - Implementing adaptive management practices based on evaluation findings and stakeholder feedback. - Facilitating workshops to train teams on monitoring and evaluation best practices and methodologies. Course outline: - Day 1: Foundations of Monitoring and Evaluation. Understanding the principles and importance of monitoring and evaluation (M&E) in projects. Identifying and defining key performance indicators (KPIs) for effective project assessment. Exploring the role of M&E in project management and decision-making processes. Reviewing various M&E frameworks and methodologies applicable to different projects. Discussing ethical considerations and best practices in M&E to ensure integrity. Applied activity: Participants will analyse a fictional project case study to identify relevant KPIs and propose an M&E framework that aligns with project objectives, considering stakeholder needs and project goals. They will present their findings to the group for feedback. Output: A draft M&E framework document outlining KPIs, methodologies, and ethical considerations. - Day 2: Qualitative and Quantitative Methods in Evaluation. Exploring qualitative evaluation techniques and their applications in project assessments. Understanding quantitative methods for data collection and analysis in evaluations. Integrating qualitative and quantitative approaches for a comprehensive evaluation strategy. Developing effective surveys and interview guides for robust data collection. Analysing data using statistical tools and software to derive meaningful insights. Applied activity: Participants will design a mixed-methods evaluation plan for a fictional project, incorporating both qualitative and quantitative data collection methods. They will justify their choices based on project objectives and stakeholder requirements, ensuring a comprehensive approach. Output: A comprehensive evaluation plan including data collection instruments and methodologies. - Day 3: Data Analysis and Interpretation. Understanding data analysis techniques and their relevance to M&E practices. Utilising software tools for data analysis (e.g., Excel, SPSS) to enhance evaluation accuracy. Interpreting data to draw meaningful conclusions that inform project decisions. Identifying trends and patterns in evaluation data to support strategic planning. Communicating findings effectively to stakeholders through clear reporting. Applied activity: Participants will analyse provided data sets using statistical software, interpreting the results to inform project decisions and recommendations for improvement. They will create visual representations of their findings to enhance clarity and impact. Output: A data analysis report summarising findings, trends, and actionable recommendations. - Day 4: Engaging Stakeholders in the Evaluation Process. Identifying key stakeholders in project evaluation and their roles in the process. Developing strategies for effective stakeholder engagement throughout the evaluation cycle. Facilitating stakeholder workshops to gather feedback and insights on evaluation findings. Communicating evaluation results to diverse audiences to ensure understanding and buy-in. Building a culture of learning and accountability through stakeholder involvement. Applied activity: Participants will create a stakeholder engagement plan for their evaluation project, detailing strategies for involving stakeholders throughout the evaluation process. They will role-play stakeholder interactions to practice their engagement techniques and refine their plans. Output: A stakeholder engagement plan document outlining strategies and communication methods. - Day 5: Integrating Evaluation Findings into Project Management. Understanding the role of evaluation in adaptive management and project improvement. Developing action plans based on evaluation findings to enhance project outcomes. Facilitating discussions on lessons learned and best practices from evaluations. Creating a feedback loop for continuous improvement in project management practices. Presenting evaluation results to stakeholders for informed decision-making and future planning. Applied activity: Participants will synthesise their evaluation findings and develop an action plan for a fictional project, incorporating feedback mechanisms for future improvements. They will present their action plans to the group for critique and suggestions. Output: A comprehensive action plan based on evaluation findings, including next steps and stakeholder engagement strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 453 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-453 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14239 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14239 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 566 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-566 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 614 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-614 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 759 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-759 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 953 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-953 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1098 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1098 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1195 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1195 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14240 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14240 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1308 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1308 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1485 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1485 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1598 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1598 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1695 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1695 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14241 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14241 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1840 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1840 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1985 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1985 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2130 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2130 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14242 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14242 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2227 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2227 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2275 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2275 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2517 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2517 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2630 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2630 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2727 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2727 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14243 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14243 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2872 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2872 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3017 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3017 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3146 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3146 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3259 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3259 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14244 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14244 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3372 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3372 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3549 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3549 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3662 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3662 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3710 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3710 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3855 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3855 ## Project Formulation and Feasibility Studies Analysis URL: https://smarthorizon.uk/course/project-formulation-and-feasibility-studies-analysis Brochure: https://smarthorizon.uk/course/project-formulation-and-feasibility-studies-analysis/brochure.pdf Course reference: project-formulation-and-feasibility-studies-analysis Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to formulate and analyse project feasibility studies. Participants will learn to assess project viability, financial implications, and risk factors, enabling informed decision-making in project management and investment planning. Why attend: Project formulation and feasibility studies are critical in determining the success of initiatives within organisations. Professionals often face challenges in accurately assessing project viability, which can lead to wasted resources and missed opportunities. Understanding how to conduct thorough feasibility analyses is essential for making informed investment decisions and ensuring project alignment with strategic goals. This course provides the tools and frameworks necessary to evaluate project proposals effectively, allowing participants to identify potential pitfalls and opportunities early in the project lifecycle, ultimately enhancing project success rates and organisational performance. Participants will also learn to navigate complex stakeholder dynamics, ensuring that their analyses consider diverse perspectives and needs. Participants will engage in practical exercises that mirror real-world scenarios, enhancing their ability to evaluate project proposals. They will practice financial analysis, risk assessment, and stakeholder engagement, which are crucial for effective project management. By developing these capabilities, participants will be better equipped to make strategic decisions that align with organisational objectives. The course also emphasises the importance of communication and negotiation skills in presenting feasibility study findings to stakeholders, ensuring that participants can advocate for their projects effectively and secure necessary buy-in for successful implementation. This comprehensive approach prepares attendees to handle the complexities of project formulation in their respective fields. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to build practical skills in project formulation and feasibility analysis. Participants will work in groups to analyse hypothetical projects, applying tools such as SWOT analysis, cost-benefit analysis, and risk assessment frameworks. Each day includes hands-on activities where participants will create financial projections, risk management plans, and stakeholder engagement strategies. Outputs include feasibility reports and project proposals, allowing participants to demonstrate their understanding of the concepts and methods taught. This approach ensures that learning is both practical and relevant, preparing participants for real-world challenges in project management and enhancing their analytical capabilities. Target audience: This course is suitable for: Project Managers responsible for initiating new projects. Business Analysts involved in project assessment and planning. Financial Analysts who evaluate project viability and investment potential. Consultants providing advisory services on project development. Destinations: Vienna, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Singapore, London, Rome, Cape Town Course objectives: - Analyse project requirements to determine feasibility criteria and objectives. - Calculate financial projections using cost-benefit analysis for proposed projects. - Diagnose potential risks and develop mitigation strategies for project implementation. - Compare different project alternatives based on feasibility study outcomes. - Design a comprehensive feasibility study report that includes stakeholder analysis. - Assess the alignment of project goals with organisational strategy and objectives. - Construct a project proposal that incorporates findings from the feasibility analysis. Target competencies: - Conduct thorough feasibility analyses for diverse projects. - Evaluate financial implications and risks associated with project proposals. - Develop comprehensive project formulation strategies. - Facilitate stakeholder engagement and communication throughout project assessment. - Utilise analytical tools to support decision-making in project management. - Prepare detailed feasibility study reports for stakeholder review. Course outline: - Day 1: Introduction to Project Formulation and Feasibility Studies. Define project formulation and its importance in project management. Identify key components of a feasibility study, including market analysis and technical feasibility. Discuss the role of stakeholders in project formulation and their influence on project success. Explore common methodologies for feasibility analysis, such as the Logical Framework Approach. Examine case studies of successful and failed projects to identify best practices. Applied activity: Participants will analyse a fictional project proposal, identifying key components, potential challenges, and stakeholder roles. They will discuss how to address these challenges and ensure project alignment with organisational goals, considering the impact of stakeholder interests on project formulation. Output: A summary report outlining the key components of the project proposal, stakeholder analysis, and proposed solutions. - Day 2: Financial Analysis in Feasibility Studies. Understand financial metrics used in feasibility studies, including NPV and IRR. Learn to conduct cost-benefit analysis for projects, focusing on quantifying benefits and costs. Explore cash flow projections and their significance in assessing project viability. Identify funding sources and financial models for projects, including grants and loans. Discuss the impact of financial assumptions on project viability and decision-making. Applied activity: Using a provided project scenario, participants will perform a cost-benefit analysis and create cash flow projections to assess financial viability. They will identify key assumptions and their implications, ensuring a comprehensive understanding of the financial landscape surrounding the project. Output: A financial analysis report detailing the cost-benefit findings, cash flow projections, and key assumptions. - Day 3: Risk Assessment and Management. Identify potential risks in project formulation, including technical, financial, and operational risks. Learn techniques for risk assessment and prioritisation using qualitative and quantitative methods. Develop risk mitigation strategies for identified risks, focusing on proactive measures. Explore tools for ongoing risk management during project execution, including risk registers. Discuss the importance of contingency planning and its role in project success. Applied activity: Participants will work in groups to identify risks associated with a fictional project and develop a comprehensive risk management plan. This will include mitigation strategies and contingency measures for each identified risk, ensuring a proactive approach to risk management. Output: A risk management plan outlining identified risks, proposed mitigation strategies, and contingency measures. - Day 4: Stakeholder Engagement and Communication. Understand the role of stakeholders in project success and their varying interests. Learn techniques for effective stakeholder engagement, including mapping and prioritisation. Explore methods for communicating feasibility study findings to diverse stakeholder groups. Discuss negotiation strategies with stakeholders to secure project buy-in. Examine the importance of feedback in project formulation and how to incorporate it effectively. Applied activity: Participants will create a stakeholder engagement plan for a fictional project, detailing communication strategies, feedback mechanisms, and engagement activities. They will ensure that all stakeholder interests are considered and addressed throughout the project lifecycle, enhancing project support. Output: A stakeholder engagement plan that outlines communication strategies, stakeholder roles, and feedback mechanisms. - Day 5: Integrated Project Feasibility Study. Synthesize knowledge from previous days into a comprehensive feasibility study, integrating financial, risk, and stakeholder analyses. Develop a project proposal incorporating findings from the feasibility analysis, ensuring alignment with organisational goals. Present findings to a mock stakeholder panel, focusing on clarity and persuasion in communication. Receive feedback on presentation skills and content clarity from peers and facilitators. Discuss lessons learned and best practices in project formulation and feasibility analysis. Applied activity: Participants will prepare and present a full feasibility study for a fictional project, integrating financial analysis, risk management, and stakeholder engagement strategies. They will address questions from the panel to defend their proposal, demonstrating their analytical and communication skills. Output: A comprehensive feasibility study report and presentation to a mock stakeholder panel, including feedback for improvement. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14245 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14245 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 482 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-482 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 643 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-643 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 804 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-804 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 917 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-917 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1014 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1014 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14246 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14246 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1127 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1127 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1304 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1304 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1417 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1417 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1514 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1514 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14247 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14247 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1659 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1659 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1804 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1804 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1949 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1949 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2046 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2046 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14248 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14248 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2159 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2159 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2400 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2400 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2449 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2449 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2546 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2546 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2691 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2691 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14249 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14249 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2836 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2836 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2981 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2981 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3110 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3110 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3191 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3191 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14250 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14250 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3368 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3368 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3481 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3481 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3578 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3578 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3739 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3739 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3900 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3900 ## Enterprise Project Management & Business Performance URL: https://smarthorizon.uk/course/enterprise-project-management-and-business-performance Brochure: https://smarthorizon.uk/course/enterprise-project-management-and-business-performance/brochure.pdf Course reference: enterprise-project-management-and-business-performance Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the integration of enterprise project management principles with business performance metrics. Participants will develop skills to enhance project outcomes, align projects with strategic goals, and improve organisational efficiency through effective project management practices. Why attend: Enterprise project management often faces challenges such as misalignment with business objectives, inefficient resource allocation, and inadequate performance measurement. These issues can lead to project failures, wasted resources, and missed opportunities, significantly impacting overall business performance. Understanding how to bridge these gaps is crucial for project managers and business leaders alike, as successful project execution directly influences profitability, customer satisfaction, and competitive advantage. By mastering enterprise project management, professionals can ensure that projects not only meet their objectives but also contribute positively to the organisation's strategic vision and operational effectiveness, ultimately driving long-term success. Participants will engage in practical exercises that simulate real-world project scenarios, enabling them to apply project management methodologies and performance metrics effectively. They will learn to make informed decisions on resource allocation, prioritisation of projects, and stakeholder engagement. By mastering these skills, they will be equipped to enhance project success rates and contribute to the organisation's strategic objectives. This course empowers participants to develop a comprehensive understanding of how project management intersects with business performance, enabling them to drive initiatives that yield measurable results and foster a culture of continuous improvement. The practical capabilities gained will be directly applicable to their roles. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to reinforce learning. Participants will engage in group discussions to analyse project scenarios, apply project management tools, and evaluate performance metrics. Each session culminates in practical outputs, such as project plans and performance dashboards, ensuring participants can apply their knowledge directly to their work environments. Realistic scenarios will be used to challenge participants to think critically and collaboratively, fostering an environment of shared learning and practical application. This approach ensures that participants leave with actionable insights and tools that can be implemented immediately in their roles, enhancing their effectiveness in enterprise project management. Target audience: This course is suitable for: Project Managers responsible for enterprise-level initiatives. Business Analysts focused on performance improvement and optimisation. Operations Managers seeking to enhance project efficiency and effectiveness. Strategic Planners involved in aligning projects with business goals and objectives. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Rome, Barcelona, Vienna Course objectives: - Analyse enterprise project management frameworks to identify best practices. - Design a project management plan that aligns with business performance goals. - Evaluate project performance using key performance indicators (KPIs) and metrics. - Construct a resource allocation model to optimise project efficiency and effectiveness. - Prioritise projects based on strategic business objectives and performance metrics. - Justify project decisions using data-driven analysis and stakeholder input. - Develop a comprehensive project management plan integrating performance metrics and stakeholder feedback. - Assess risk factors in project planning to mitigate potential issues and enhance outcomes. Target competencies: - Integrating project management with business strategy and objectives. - Utilising performance metrics for effective project evaluation and decision-making. - Optimising resource allocation across multiple projects for maximum impact. - Facilitating stakeholder engagement in project decisions and communications. - Applying project management methodologies effectively in diverse scenarios. - Conducting data analysis for informed decision-making and project adjustments. - Developing comprehensive project management plans that align with strategic goals. - Assessing and mitigating project risks to ensure successful delivery. Course outline: - Day 1: Foundations of Enterprise Project Management. Overview of enterprise project management principles and frameworks for effective execution. Understanding the project lifecycle in a business context and its critical phases. Identifying key stakeholders and their roles in ensuring project success and alignment. Exploring project management methodologies (Agile, Waterfall) and their specific applications. Aligning projects with organisational strategy and performance goals for maximum impact. Applied activity: In groups, participants will analyse a fictional company's project portfolio to identify alignment with strategic goals. They will discuss stakeholder roles and project methodologies suitable for each project, considering potential challenges and solutions. Output: A report detailing project alignment, stakeholder roles, and recommended methodologies. - Day 2: Performance Metrics and Project Success. Defining key performance indicators (KPIs) for effective project management and evaluation. Methods for measuring project performance and establishing success criteria. Understanding the impact of project outcomes on overall business performance and strategy. Utilising dashboards for performance tracking and reporting to stakeholders. Identifying common pitfalls in performance measurement and strategies to avoid them. Applied activity: Participants will create a KPI dashboard for a fictional project, selecting relevant metrics and justifying their choices based on project goals and stakeholder expectations. They will present their dashboard to the group for feedback. Output: A KPI dashboard template for the fictional project. - Day 3: Resource Management and Allocation. Techniques for effective resource allocation in enterprise projects to enhance outcomes. Tools for tracking resource utilisation and performance metrics across projects. Balancing resource demands across multiple projects and identifying potential conflicts. Identifying resource bottlenecks and developing solutions to mitigate them effectively. Strategies for optimising team performance and enhancing productivity in project execution. Applied activity: Using a resource allocation tool, participants will simulate resource distribution for multiple projects, addressing potential conflicts and optimising usage based on project priorities and timelines. They will present their resource allocation strategy to the class. Output: A resource allocation plan for the simulated projects. - Day 4: Prioritising Projects for Strategic Impact. Frameworks for project prioritisation (e.g., MoSCoW, Eisenhower Matrix) and their practical applications. Assessing project value against strategic objectives and overall business impact. Conducting risk assessments for prioritisation and informed decision-making processes. Engaging stakeholders in prioritisation decisions and managing their expectations effectively. Communicating prioritisation outcomes clearly to all relevant stakeholders and teams. Applied activity: Participants will evaluate a set of fictional projects using a prioritisation framework, considering strategic alignment, resource availability, and potential risks. They will justify their prioritisation decisions in a group discussion. Output: A prioritisation matrix with justifications for each project's ranking. - Day 5: Integrated Application of Project Management. Combining project management and performance metrics in practice for real-world application. Developing a comprehensive project management plan that integrates all learned concepts effectively. Simulating project execution and performance evaluation based on the developed plan and metrics. Facilitating stakeholder feedback and adjustments throughout the project lifecycle. Presenting project outcomes, lessons learned, and recommendations for future projects and initiatives. Applied activity: In teams, participants will develop and present a comprehensive project management plan for a fictional project, integrating all learned concepts and metrics, simulating execution and evaluation, and addressing stakeholder feedback. Output: A complete project management plan presentation with performance metrics and stakeholder engagement strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 412 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-412 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 557 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-557 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 670 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-670 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 831 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-831 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14251 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14251 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 944 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-944 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1057 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1057 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1234 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1234 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1347 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1347 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1444 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1444 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14252 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14252 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1589 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1589 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1734 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1734 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1879 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1879 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14253 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14253 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1976 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1976 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2089 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2089 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2266 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2266 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2362 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2362 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14254 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14254 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2476 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2476 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2621 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2621 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2766 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2766 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2911 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2911 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14255 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14255 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3008 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3008 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3056 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3056 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3298 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3298 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3411 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3411 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14256 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14256 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3508 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3508 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3653 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3653 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3766 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3766 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3927 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3927 ## IT Project Management URL: https://smarthorizon.uk/course/it-project-management Brochure: https://smarthorizon.uk/course/it-project-management/brochure.pdf Course reference: it-project-management Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive overview of IT Project Management, focusing on methodologies, tools, and techniques essential for successful project delivery. Participants will engage in practical scenarios to develop skills in planning, executing, monitoring, and closing IT projects effectively. Why attend: IT projects often face challenges such as scope creep, budget overruns, and missed deadlines, which can significantly impact business operations and stakeholder satisfaction. Understanding how to manage these issues is crucial for project managers to ensure project success and alignment with organisational goals. Participants will explore real-world scenarios where they must identify potential pitfalls, develop risk mitigation strategies, and make informed decisions that enhance project outcomes. This course equips professionals with the necessary skills to navigate complex project landscapes, ensuring they can lead teams effectively and deliver projects that meet both time and quality standards. Effective IT project management requires a blend of technical knowledge and interpersonal skills. Participants will practice essential project management tasks, including risk assessment, resource allocation, and stakeholder communication. By enhancing their capabilities in these areas, they will be better equipped to lead IT projects from inception to completion. This includes making critical decisions regarding project scope adjustments, managing team dynamics, and ensuring stakeholder engagement throughout the project life cycle. The course focuses on practical applications, allowing participants to apply their learning directly to their work environments, thereby improving project delivery and overall business performance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to build participants' project management capabilities. Participants will engage in simulations that mimic real-world project scenarios, allowing them to apply methodologies such as Agile and Waterfall. Specific exercises will include developing project charters, creating Gantt charts, and conducting risk assessments. Outputs will include project plans, risk management frameworks, and stakeholder communication strategies, providing tangible evidence of learning and practical skills that can be applied immediately in their roles. This hands-on approach ensures that participants not only learn theoretical concepts but also gain confidence in applying them effectively in their professional settings. Target audience: This course is suitable for: IT Project Managers responsible for overseeing project delivery and ensuring alignment with business objectives. Business Analysts involved in project requirements gathering and analysis to support project success. Software Developers participating in project execution and delivery, requiring an understanding of project management principles. Quality Assurance Professionals ensuring project outputs meet standards and align with stakeholder expectations. Destinations: Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Barcelona, Cape Town Course objectives: - Analyse project requirements to construct a comprehensive project charter that aligns with business goals. - Design a project schedule using Gantt charts and critical path analysis to ensure timely delivery. - Assess project risks and develop mitigation strategies for identified issues to enhance project resilience. - Prioritise project tasks based on resource availability and stakeholder impact to optimise project execution. - Compare Agile and Waterfall methodologies to justify the appropriate approach for specific projects based on context. - Calculate project budgets and forecast resource allocation effectively to ensure financial control. - Evaluate project performance metrics to inform decision-making and adjustments throughout the project life cycle. - Communicate project status and updates to stakeholders using appropriate tools and techniques for transparency. Target competencies: - Developing comprehensive project charters and scopes that align with business goals. - Creating detailed project schedules and timelines using industry-standard tools. - Identifying and mitigating project risks effectively through structured analysis. - Communicating project status and updates to stakeholders clearly and concisely. - Utilising project management software tools for tracking progress and performance. - Applying Agile and Waterfall methodologies in project scenarios to enhance delivery. Course outline: - Day 1: Foundations of IT Project Management. Introduction to IT Project Management principles and frameworks, including PMBOK and PRINCE2 methodologies. Understanding project life cycles and phases, from initiation to closure, and their significance. Key roles and responsibilities in project management teams, including project sponsors and stakeholders. Defining project scope, objectives, deliverables, and success criteria to guide project execution. Introduction to project management tools and software, such as Microsoft Project and Trello, for effective planning. Applied activity: Participants will create a project charter for a fictional IT project, defining scope, objectives, key stakeholders, and success criteria using a provided template. They will present their charters to the group for feedback. Output: Completed project charter document with defined scope and objectives. - Day 2: Planning and Scheduling Techniques. Developing a work breakdown structure (WBS) for project tasks to ensure comprehensive coverage of project requirements. Creating Gantt charts for project scheduling, including task dependencies and timelines. Understanding critical path method (CPM) for task prioritisation and resource allocation. Resource allocation techniques and tools, including resource leveling and management strategies. Establishing project milestones and deliverables to track progress and ensure accountability. Applied activity: Using the WBS created, participants will develop a Gantt chart and identify the critical path for their project, ensuring all tasks are scheduled appropriately. They will discuss potential resource conflicts and solutions. Output: Gantt chart and critical path analysis report, detailing task schedules and resource allocation. - Day 3: Risk Management in IT Projects. Identifying potential project risks and their impacts on project success, including technical and organisational risks. Developing a risk management plan and mitigation strategies for identified risks to enhance project resilience. Utilising qualitative and quantitative risk analysis methods to assess risk severity and likelihood. Monitoring and controlling project risks throughout the project life cycle to ensure proactive management. Communicating risks to stakeholders effectively, ensuring transparency and trust in project management. Applied activity: Participants will conduct a risk assessment for their project, identifying at least five risks and developing corresponding mitigation strategies. They will present their findings to the group for discussion and feedback. Output: Risk management plan document outlining identified risks and proposed mitigation strategies. - Day 4: Executing and Monitoring Projects. Implementing project plans and managing team dynamics to foster collaboration and productivity. Tracking project progress and performance metrics using KPIs and project management software. Utilising project management software for monitoring, including dashboards and reporting tools. Adjusting project plans based on performance data and stakeholder feedback to ensure alignment with objectives. Effective stakeholder communication and reporting, including status updates and issue resolution. Applied activity: Participants will simulate a project execution phase, tracking progress and making adjustments based on hypothetical performance data provided during the exercise. They will prepare a status report summarising their findings. Output: Project performance report with adjustments and recommendations for stakeholders. - Day 5: Closing Projects and Lessons Learned. Finalising project deliverables and obtaining stakeholder approval to ensure satisfaction and project closure. Conducting project evaluations and lessons learned sessions to identify successes and areas for improvement. Documenting project outcomes and performance for future reference and organisational learning. Understanding project closure processes and documentation requirements to ensure compliance and completeness. Celebrating project success and team contributions to foster a positive project culture. Applied activity: Participants will prepare a project closure report for their fictional project, including lessons learned and recommendations for future projects. They will present their reports to the group for peer review and discussion. Output: Comprehensive project closure report detailing outcomes, lessons learned, and future recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14257 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14257 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 510 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-510 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 703 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-703 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 783 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-783 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 864 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-864 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1042 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1042 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1155 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1155 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14258 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14258 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1251 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1251 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1396 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1396 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1542 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1542 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14259 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14259 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1687 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1687 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1783 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1783 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1896 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1896 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2074 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2074 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14260 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14260 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2187 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2187 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2299 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2299 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2428 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2428 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2574 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2574 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2719 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2719 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14261 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14261 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2815 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2815 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2928 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2928 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3170 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3170 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3219 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3219 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14262 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14262 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3315 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3315 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3460 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3460 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3606 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3606 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3799 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3799 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3879 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3879 ## Feasibility Studies URL: https://smarthorizon.uk/course/feasibility-studies Brochure: https://smarthorizon.uk/course/feasibility-studies/brochure.pdf Course reference: feasibility-studies Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Feasibility Studies equips professionals with the skills to evaluate project viability through comprehensive analysis. Participants will learn to assess technical, economic, legal, and operational aspects, enabling informed decision-making in project initiation and investment. Why attend: Feasibility studies are critical in determining whether a project should proceed, impacting resource allocation and strategic direction. Professionals often face challenges in accurately assessing project viability, which can lead to costly missteps or missed opportunities. This course addresses these challenges by providing practical frameworks and tools for effective feasibility analysis. Participants will learn to identify key project parameters, evaluate market conditions, and assess financial implications, which are essential for making sound investment decisions. By mastering these skills, professionals can significantly enhance their ability to contribute to their organisation's strategic goals and minimise risks associated with project initiation. Participants will develop capabilities in evaluating project parameters, conducting market research, and performing risk assessments. They will also learn to create comprehensive feasibility reports that summarise their findings and present actionable recommendations. Through realistic scenarios, they will practice creating feasibility reports and presenting findings, ensuring they can make informed recommendations to stakeholders and decision-makers. The course will empower participants to navigate complex project landscapes, fostering confidence in their analytical abilities and enhancing their decision-making skills. This practical approach ensures that they can apply their learning directly to their workplace, driving successful project outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of case studies, group discussions, and hands-on workshops to facilitate learning. Participants will engage in real-world scenarios that require them to conduct feasibility analyses, using tools such as SWOT analysis and cost-benefit analysis. Each day includes collaborative exercises that encourage peer feedback and critical thinking. Participants will produce tangible outputs, including feasibility reports and presentations, demonstrating their ability to apply learned concepts effectively. The interactive format ensures that learners can immediately relate theoretical knowledge to practical applications, enhancing retention and understanding. This approach prepares participants to tackle real-life challenges in their organisations confidently, ensuring they leave with applicable skills. Target audience: This course is suitable for: Project Managers responsible for project initiation and planning. Business Analysts involved in project evaluation and strategy development. Entrepreneurs seeking to validate business ideas before investment. Financial Analysts tasked with assessing project viability and financial implications. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Vienna, Barcelona, Rome Course objectives: - Analyse project requirements to determine feasibility scope and objectives. - Conduct market research to assess demand and competition for a proposed project. - Evaluate financial projections to calculate return on investment and profitability. - Identify and assess potential risks associated with project implementation. - Construct a comprehensive feasibility report summarising findings and recommendations. - Present feasibility study results to stakeholders, justifying project decisions. Target competencies: - Conducting market analysis to inform project feasibility. - Performing financial assessments to evaluate project profitability. - Identifying legal and regulatory considerations for project execution. - Utilising risk assessment techniques to mitigate project uncertainties. - Creating structured feasibility reports for stakeholder review. - Communicating findings effectively to diverse audiences. Course outline: - Day 1: Introduction to Feasibility Studies. Understanding the purpose and importance of feasibility studies in project management. Identifying different types of feasibility studies: technical, economic, legal, operational. Exploring the feasibility study process and key components for effective analysis. Defining project scope and objectives for feasibility analysis and stakeholder engagement. Discussing stakeholder involvement and expectations throughout the feasibility process. Applied activity: In groups, participants will define a project idea and outline its scope and objectives. They will identify key stakeholders and their expectations regarding the feasibility study, considering how these factors will influence the analysis. Output: A project scope document outlining objectives and stakeholder expectations. - Day 2: Market Analysis for Feasibility Studies. Conducting market research: methods and tools for effective data collection. Assessing market demand and competition through qualitative and quantitative analysis. Identifying target audiences and customer needs to inform project viability. Utilising SWOT analysis to evaluate market position and potential challenges. Interpreting market research data for feasibility assessment and decision-making. Applied activity: Participants will conduct a market analysis for their defined project, using SWOT analysis to evaluate potential market position and customer demand. They will present their findings and discuss implications for project feasibility. Output: A market analysis report summarising findings and implications for the project. - Day 3: Financial Feasibility and Risk Assessment. Understanding financial metrics: ROI, NPV, and payback period for project evaluation. Estimating project costs and revenue projections to assess financial viability. Identifying financial risks and mitigation strategies to ensure project success. Conducting sensitivity analysis to evaluate the impact of variable changes on financial outcomes. Preparing financial summaries for feasibility reports that support decision-making. Applied activity: Participants will create financial projections for their project, including detailed cost estimates and revenue forecasts. They will conduct a risk assessment to identify potential financial pitfalls and develop strategies to mitigate them. Output: A financial feasibility analysis report detailing projections and risk assessments. - Day 4: Legal and Operational Considerations. Identifying legal requirements and regulations affecting projects and their feasibility. Assessing operational feasibility: resources, technology, and processes needed for implementation. Evaluating the impact of legal constraints on project viability and execution. Understanding environmental and social considerations in feasibility studies and their implications. Integrating legal and operational aspects into feasibility reports for comprehensive analysis. Applied activity: Participants will research legal and operational requirements for their project, assessing how these factors influence overall feasibility and project execution. They will discuss their findings in groups to explore various implications. Output: A legal and operational feasibility assessment document outlining key findings. - Day 5: Integrating Findings and Presenting Feasibility Studies. Compiling findings from market, financial, legal, and operational analyses into a cohesive report. Structuring a comprehensive feasibility report that clearly communicates findings and recommendations. Developing effective presentation skills for stakeholder engagement and decision-making. Utilising visual aids and data to support findings and enhance presentations. Practicing persuasive communication techniques for presenting recommendations to stakeholders. Applied activity: Participants will integrate all components of their feasibility study into a comprehensive report and prepare a presentation to pitch their project to a panel of stakeholders. They will receive feedback on their presentation skills and content clarity. Output: A complete feasibility study report and a presentation deck ready for stakeholder review. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 444 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-444 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 589 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-589 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 654 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-654 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 734 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-734 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 976 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-976 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1089 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1089 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14263 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14263 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1186 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1186 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1331 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1331 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1476 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1476 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1621 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1621 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14264 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14264 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1718 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1718 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1831 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1831 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2008 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2008 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2121 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2121 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14265 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14265 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2218 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2218 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2314 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2314 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2508 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2508 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2653 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2653 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14266 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14266 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2750 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2750 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2863 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2863 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3040 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3040 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3137 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3137 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14267 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14267 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3250 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3250 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3395 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3395 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3540 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3540 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3685 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3685 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14268 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14268 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3750 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3750 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3830 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3830 ## Project Leadership in Action URL: https://smarthorizon.uk/course/project-leadership-in-action Brochure: https://smarthorizon.uk/course/project-leadership-in-action/brochure.pdf Course reference: project-leadership-in-action Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the practical aspects of project leadership, equipping participants with essential skills to lead projects effectively. It covers leadership styles, team dynamics, stakeholder engagement, risk management, and performance evaluation, ensuring participants can apply these concepts in real-world scenarios. Why attend: Project leaders often face challenges in aligning team efforts with project goals, managing diverse stakeholder expectations, and navigating complex project environments. These challenges can lead to project delays, budget overruns, and team disengagement, which ultimately affect organisational success. By addressing these issues, participants will learn to lead projects more effectively and drive successful outcomes. Participants will engage in practical exercises that simulate real-world project scenarios, allowing them to practice decision-making and leadership skills. They will develop capabilities in stakeholder management, risk assessment, and team motivation, enabling them to lead diverse teams and manage project complexities with confidence. This hands-on approach ensures that participants can immediately apply their learning to their own projects. Effective project leadership is crucial for achieving desired outcomes, yet many leaders struggle with fostering collaboration and maintaining team morale. Understanding the nuances of team dynamics and stakeholder engagement empowers leaders to make informed decisions that enhance project performance. The course will provide participants with tools to assess risks and implement mitigation strategies, ensuring they can proactively address potential challenges. By the end of the course, participants will be equipped with a comprehensive skill set that enhances their effectiveness as project leaders, ultimately contributing to their organisation’s success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing, and group discussions to enhance learning. Participants will engage in simulations that reflect real project challenges, allowing them to practice leadership techniques and decision-making processes. Specific exercises will include developing stakeholder engagement plans and conducting risk assessments, which will build practical skills. Outputs include project leadership plans, stakeholder engagement strategies, and risk management frameworks, which serve as tangible evidence of their learning and can be applied directly to their workplace. This interactive approach ensures that participants not only learn theoretical concepts but also gain hands-on experience in applying them effectively, reinforcing their learning outcomes. Target audience: This course is suitable for: Project Managers seeking to enhance their leadership skills. Team Leaders responsible for guiding project teams. Business Analysts involved in project planning and execution. Operations Managers overseeing project implementation. Change Managers facilitating project transitions. Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Cape Town, Vienna Course objectives: - Analyse different leadership styles and their impact on project outcomes. - Design a stakeholder engagement plan tailored to a specific project. - Assess project risks using established frameworks and propose mitigation strategies. - Construct a team motivation strategy that aligns with project goals. - Prioritise tasks and resources in a project management scenario. - Evaluate team dynamics and identify areas for improvement in collaboration. Target competencies: - Demonstrate effective project leadership techniques. - Facilitate stakeholder collaboration and communication. - Implement risk management strategies in projects. - Motivate and engage project teams for optimal performance. - Evaluate project progress and adapt strategies accordingly. - Apply decision-making frameworks in project contexts. Course outline: - Day 1: Understanding Project Leadership. Define project leadership and its significance in project success. Explore various leadership styles and their application in projects. Identify key traits of effective project leaders and their impact on teams. Discuss the role of emotional intelligence in leadership and decision-making. Examine the impact of leadership on team dynamics and project outcomes. Applied activity: Participants will analyse a case study of a failed project to identify leadership shortcomings and discuss how different leadership styles could have changed the outcome. They will present their findings to the group, focusing on lessons learned. Output: A report summarising leadership lessons learned from the case study, including recommendations for future projects. - Day 2: Stakeholder Engagement Strategies. Identify project stakeholders and their interests, including internal and external parties. Develop a stakeholder engagement matrix to prioritise engagement efforts. Discuss communication strategies for different stakeholder groups and their needs. Explore techniques for managing stakeholder expectations throughout the project lifecycle. Evaluate the role of stakeholder feedback in project success and continuous improvement. Applied activity: Participants will create a stakeholder engagement plan for a fictional project, detailing strategies for communication and involvement based on stakeholder analysis. They will role-play stakeholder meetings to practice engagement techniques. Output: A comprehensive stakeholder engagement plan that includes communication strategies and feedback mechanisms. - Day 3: Risk Management in Projects. Define project risk and its types, including technical, financial, and operational risks. Explore risk assessment techniques and tools, such as SWOT analysis and risk matrices. Develop risk mitigation strategies for identified risks, focusing on proactive measures. Discuss the importance of risk communication with stakeholders and team members. Evaluate the effectiveness of risk management plans through case study analysis. Applied activity: In groups, participants will conduct a risk assessment for a provided project scenario and develop a risk management plan that includes identified risks and proposed mitigation strategies. They will present their plans to the class for feedback. Output: A risk management plan including identified risks, mitigation strategies, and communication plans. - Day 4: Team Dynamics and Motivation. Examine the stages of team development and their implications for project leadership. Identify factors that influence team performance, including communication and collaboration. Discuss motivational theories applicable to project teams, such as Maslow's hierarchy of needs. Explore conflict resolution techniques within teams and their application in real scenarios. Evaluate team performance metrics and how to use them for continuous improvement. Applied activity: Participants will role-play a team meeting to address a conflict scenario, applying conflict resolution techniques and motivational strategies to resolve the issue. They will reflect on the effectiveness of their approaches in a debrief session. Output: A reflection report on the conflict resolution process and outcomes, including lessons learned. - Day 5: Integrated Project Leadership Application. Synthesize leadership concepts learned throughout the course into a cohesive strategy. Develop a comprehensive project leadership plan that incorporates stakeholder engagement and risk management. Discuss the integration of team dynamics and motivation strategies in the plan. Evaluate project leadership plans through peer review and constructive feedback. Present project leadership plans to peers for feedback and discussion. Applied activity: Participants will create and present a comprehensive project leadership plan that integrates all course elements, addressing a fictional project scenario. They will receive feedback from peers and instructors to refine their plans. Output: A detailed project leadership plan ready for implementation, incorporating feedback from peers. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 497 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-497 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14269 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14269 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 609 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-609 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 851 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-851 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 899 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-899 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 996 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-996 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1142 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1142 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1286 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1286 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14270 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14270 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1432 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1432 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1529 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1529 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1641 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1641 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1819 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1819 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14271 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14271 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1931 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1931 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2028 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2028 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2174 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2174 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2350 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2350 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14272 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14272 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2464 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2464 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2561 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2561 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2673 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2673 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2851 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2851 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14273 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14273 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2963 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2963 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3076 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3076 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3206 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3206 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3350 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3350 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3496 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3496 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14274 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14274 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3593 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3593 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3705 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3705 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3947 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3947 ## Mastering Project Management Office (PMO) URL: https://smarthorizon.uk/course/pmo Brochure: https://smarthorizon.uk/course/pmo/brochure.pdf Course reference: pmo Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of Project Management Office (PMO) functions, methodologies, and best practices. Participants will learn to establish, manage, and optimise PMOs to enhance project delivery and organisational performance, equipping them with practical skills for immediate application. Why attend: Many organisations struggle with project alignment and resource allocation, leading to inefficiencies and project failures. Understanding how to effectively manage a PMO can address these issues by providing a structured approach to project governance and oversight. This course equips participants with the tools to create a PMO that aligns projects with strategic objectives, ensuring better resource utilisation and project success. Participants will also learn to navigate complex stakeholder environments, balancing competing interests while maintaining project integrity and alignment with business goals. This capability is essential for fostering a culture of accountability and transparency within project teams. Participants will engage in practical exercises that simulate real-world PMO challenges, such as stakeholder management, project prioritisation, and performance measurement. By practising these skills, attendees will gain the confidence to make informed decisions, implement best practices, and lead their PMOs effectively, ultimately driving organisational success through improved project outcomes. They will also develop the ability to analyse project data, enabling them to provide actionable insights to senior management and enhance the overall effectiveness of project delivery. This course prepares professionals to tackle the complexities of modern project management and to contribute significantly to their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of case studies, practical workshops, and group discussions to facilitate active learning. Participants will engage in scenario-based exercises that mirror real PMO situations, allowing them to apply theoretical concepts to practical challenges. For instance, they will work on developing a PMO charter, prioritising projects, and creating performance dashboards. Outputs will include PMO frameworks, project prioritisation matrices, and performance dashboards, providing tangible work products that can be utilised in their organisations. This hands-on approach ensures that participants not only learn the concepts but also gain the confidence to implement them effectively in their own PMOs, enhancing their professional capabilities. Target audience: This course is suitable for: Project Managers seeking to enhance their PMO skills and knowledge. PMO Directors aiming to optimise their PMO operations and effectiveness. Business Analysts involved in project governance and oversight. Senior Executives responsible for ensuring project alignment with strategic objectives. Change Managers focusing on improving project delivery and organisational change initiatives. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Barcelona, Cape Town, Vienna Course objectives: - Analyse the role and structure of a PMO within an organisation, focusing on its strategic importance. - Design a PMO framework tailored to specific organisational needs, including governance and reporting structures. - Assess project portfolios to prioritise initiatives effectively based on strategic alignment and resource availability. - Implement performance metrics to evaluate project success, ensuring alignment with organisational goals. - Construct stakeholder engagement strategies for PMO buy-in, addressing potential resistance and fostering collaboration. - Justify resource allocation decisions based on project value and risk, utilising quantitative and qualitative data. - Diagnose common PMO challenges and propose actionable solutions to enhance project delivery and governance. - Evaluate the overall impact of PMOs on project success and organisational performance, using real-world metrics. Target competencies: - Establishing a PMO governance structure that aligns with organisational strategy. - Facilitating stakeholder communication and engagement to ensure project success. - Utilising project management software tools effectively for reporting and tracking. - Implementing performance measurement frameworks to assess project outcomes. - Conducting project risk assessments and developing mitigation strategies. - Developing strategic project prioritisation criteria based on organisational goals. Course outline: - Day 1: Understanding PMO Fundamentals. Define the purpose and types of PMOs, including their strategic roles. Explore the PMO's role in project governance and oversight. Identify key PMO functions, responsibilities, and best practices. Discuss the relationship between PMOs and project management methodologies, such as Agile and Waterfall. Examine case studies of successful PMOs and their impact on project delivery. Applied activity: Participants will analyse a fictional organisation's project landscape to identify the need for a PMO. They will evaluate existing projects and propose a PMO structure that addresses identified gaps, considering stakeholder needs and organisational goals. Output: A report outlining the proposed PMO structure, its functions, and alignment with organisational objectives. - Day 2: Designing a PMO Framework. Outline the steps to establish a PMO, from inception to implementation. Develop a PMO charter and governance framework that defines roles and responsibilities. Identify tools and methodologies for PMO implementation, including software solutions. Create a stakeholder engagement plan for PMO introduction, addressing communication strategies. Discuss change management strategies for PMO adoption, focusing on overcoming resistance. Applied activity: Working in groups, participants will create a PMO charter for a fictional organisation, detailing its mission, objectives, governance structure, and key performance indicators. They will present their charters to the class for feedback and refinement. Output: A comprehensive PMO charter document that outlines the PMO's purpose and strategic alignment. - Day 3: Project Portfolio Management. Introduce project portfolio management concepts and their importance in PMOs. Assess project value and alignment with strategic goals, using quantitative methods. Develop criteria for project prioritisation, including risk assessment and resource allocation. Utilise portfolio management tools and techniques to optimise project selection. Evaluate the impact of project selection on organisational performance and resource utilisation. Applied activity: Participants will evaluate a set of fictional projects, applying prioritisation criteria to recommend which projects should be funded. They will justify their recommendations based on strategic alignment, potential ROI, and resource availability. Output: A prioritisation matrix with detailed justifications for project selection. - Day 4: Performance Measurement and Reporting. Identify key performance indicators (KPIs) for PMOs to measure success. Develop performance measurement frameworks that align with organisational objectives. Implement reporting mechanisms for project status and performance, ensuring transparency. Analyse project data to inform decision-making and improve project outcomes. Discuss best practices for PMO reporting and stakeholder communication. Applied activity: Participants will create a performance dashboard for a fictional PMO, incorporating relevant KPIs and reporting formats. They will simulate a project status meeting using their dashboards to present project performance to stakeholders. Output: A performance dashboard template with sample data and visualisations. - Day 5: Integrated PMO Practice. Integrate PMO functions with organisational strategy to enhance project alignment. Address common PMO challenges and solutions, focusing on continuous improvement. Facilitate effective communication across projects and teams to ensure collaboration. Implement continuous improvement processes in PMOs to enhance performance. Evaluate the overall impact of PMOs on project success and organisational performance metrics. Applied activity: In teams, participants will develop a comprehensive PMO strategy for a fictional organisation, integrating all aspects learned throughout the course. They will present their strategy to a panel for evaluation, focusing on implementation and expected outcomes. Output: A detailed PMO strategy document that outlines the approach, expected benefits, and implementation plan. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 435 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-435 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 548 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-548 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 725 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-725 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 822 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-822 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 935 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-935 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14275 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14275 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1080 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1080 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1225 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1225 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1370 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1370 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1467 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1467 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1580 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1580 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14276 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14276 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1757 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1757 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1870 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1870 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1967 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1967 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14277 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14277 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2112 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2112 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2257 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2257 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2385 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2385 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2499 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2499 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14278 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14278 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2612 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2612 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2789 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2789 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2902 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2902 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2999 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2999 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3095 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3095 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14279 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14279 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3289 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3289 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3434 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3434 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3531 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3531 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14280 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14280 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3644 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3644 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3821 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3821 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3918 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3918 ## Certified Planning and Scheduling Professional URL: https://smarthorizon.uk/course/certified-planning-and-scheduling-professional Brochure: https://smarthorizon.uk/course/certified-planning-and-scheduling-professional/brochure.pdf Course reference: certified-planning-and-scheduling-professional Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the essential skills and knowledge to become Certified Planning and Scheduling Professionals. Participants will learn to develop, manage, and optimise project schedules, ensuring effective resource allocation and timely project delivery in various industries. Why attend: Planning and scheduling are critical to project success, yet many professionals struggle with developing realistic timelines and managing resources effectively. This course addresses these challenges by providing practical tools and methodologies to create and maintain efficient schedules. Participants will learn to identify potential bottlenecks, allocate resources effectively, and mitigate risks, ensuring projects remain on track and within budget. Mastering these skills is essential for enhancing project performance, improving stakeholder communication, and achieving organisational goals, making this training invaluable for professionals aiming to excel in their roles. The course offers hands-on experience with industry-standard planning tools and techniques. Participants will engage in real-world scenarios that simulate project scheduling challenges, allowing them to practice decision-making and problem-solving skills. By the end of the course, attendees will be equipped to produce actionable schedules that enhance project outcomes and stakeholder satisfaction. They will also develop the capability to communicate complex scheduling information clearly to stakeholders, ensuring alignment and support for project objectives. This comprehensive approach prepares participants for the demands of modern project environments and equips them with the confidence to tackle scheduling complexities. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to reinforce learning. Participants will engage in simulations that mimic real-world scheduling challenges, enabling them to apply theoretical concepts to practical situations. Each session culminates in a group activity where participants collaboratively develop project schedules, producing tangible outputs such as Gantt charts and resource allocation plans. This hands-on approach ensures that participants can effectively translate their learning into their professional roles, enhancing their ability to manage projects efficiently and meet deadlines consistently. The integration of feedback sessions allows for continuous improvement and deeper understanding of scheduling complexities. Target audience: This course is suitable for: Project Managers responsible for scheduling and resource allocation. Planners who need to optimise project timelines and deliverables. Schedulers involved in tracking project progress and performance. Operations Managers overseeing project execution and efficiency. Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Barcelona, Rome Course objectives: - Analyse project requirements to develop a comprehensive project schedule. - Construct Gantt charts and network diagrams to visualise project timelines and dependencies. - Prioritise tasks based on dependencies and resource availability to optimise project flow. - Assess risks and develop mitigation strategies for scheduling conflicts and delays. - Justify scheduling decisions to stakeholders based on project objectives and constraints. - Evaluate the effectiveness of scheduling tools in managing project timelines and deliverables. - Develop resource allocation plans that align with project schedules and stakeholder expectations. - Communicate project schedules effectively to diverse stakeholders, ensuring clarity and alignment. Target competencies: - Developing detailed project schedules using industry-standard tools. - Managing resources effectively to meet project deadlines. - Identifying and mitigating scheduling risks in projects. - Communicating scheduling plans and changes to stakeholders. - Analysing project performance against established schedules. - Utilising software tools for effective planning and scheduling. - Creating visual representations of project timelines and dependencies. - Facilitating team collaboration in project scheduling. Course outline: - Day 1: Fundamentals of Project Planning. Introduction to project planning and scheduling concepts and their importance in project management. Understanding project life cycles and phases, including initiation, planning, execution, and closure. Defining project scope and objectives for effective scheduling, including stakeholder identification. Identifying key stakeholders and their roles in scheduling, ensuring alignment with project goals. Overview of planning methodologies and frameworks, such as Agile and Waterfall, and their impact on scheduling. Applied activity: In a group, define the scope and objectives for a fictional project, identifying key deliverables and stakeholders. Use this information to outline initial scheduling requirements, including timelines and resource needs, ensuring all aspects are considered for effective planning. Output: A project scope document outlining objectives, key deliverables, and initial scheduling requirements. - Day 2: Developing Effective Schedules. Techniques for creating Gantt charts and network diagrams to visualise project timelines and task dependencies. Understanding task dependencies and their impact on scheduling, including finish-to-start and start-to-start relationships. Methods for estimating task durations and resource requirements, incorporating historical data and expert judgement. Utilising critical path method (CPM) for schedule optimisation, identifying the longest path through the project. Incorporating milestones and deadlines into project schedules to track progress and ensure timely delivery. Applied activity: Create a Gantt chart and network diagram for the defined project, identifying task durations, dependencies, and milestones. Present your schedule to the group for feedback and refinement, ensuring clarity and accuracy while addressing potential scheduling conflicts. Output: A Gantt chart and network diagram illustrating the project schedule, including task durations and dependencies. - Day 3: Resource Allocation and Management. Identifying resource types and their roles in project scheduling, including human, financial, and material resources. Techniques for effective resource allocation and optimisation, ensuring that resources are used efficiently throughout the project. Balancing resource availability with project timelines, considering constraints and competing demands. Understanding resource loading and levelling concepts to prevent overallocation and conflicts. Strategies for managing resource conflicts and constraints, including negotiation and prioritisation techniques. Applied activity: Using the developed schedule, allocate resources to tasks while considering availability and constraints. Adjust the schedule as necessary to resolve conflicts and ensure optimal resource utilisation, documenting changes made and the rationale behind them. Output: A resource allocation plan detailing assigned resources, adjustments made, and rationale for decisions. - Day 4: Risk Management in Scheduling. Identifying potential scheduling risks and their impacts on project timelines and deliverables, including external and internal factors. Developing risk mitigation strategies for project schedules, ensuring proactive management of potential disruptions. Utilising risk assessment tools in scheduling processes, such as risk matrices and impact assessments. Monitoring and controlling schedule risks throughout the project lifecycle, adjusting plans as necessary. Communicating risks and mitigation plans to stakeholders effectively, ensuring transparency and support. Applied activity: Conduct a risk assessment for the project schedule, identifying potential risks and proposing mitigation strategies. Present your findings to the group, discussing the implications of identified risks and proposed actions, ensuring a comprehensive understanding of risk management. Output: A risk assessment report outlining identified risks, their potential impacts, and proposed mitigation strategies. - Day 5: Integrated Scheduling Practice. Combining planning, scheduling, and resource management skills in a cohesive project management approach. Utilising software tools for comprehensive project scheduling, including hands-on practice with relevant applications. Simulating real-world scheduling scenarios and decision-making, allowing participants to apply their knowledge in a controlled environment. Evaluating project performance against the established schedule, identifying variances and corrective actions. Preparing for certification as a Planning and Scheduling Professional, including review of key concepts and best practices. Applied activity: Work in teams to manage a simulated project from initiation to completion, addressing scheduling challenges and resource conflicts as they arise. Collaborate to develop solutions and present the final project schedule and outcomes to the class, demonstrating effective scheduling practices. Output: A complete project schedule and performance evaluation report, summarising the project management experience. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 523 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-523 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14281 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14281 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 684 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-684 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 748 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-748 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 877 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-877 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1023 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1023 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1168 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1168 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14282 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14282 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1264 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1264 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1377 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1377 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1555 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1555 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1668 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1668 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14283 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14283 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1764 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1764 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1909 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1909 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2055 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2055 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2200 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2200 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14284 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14284 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2328 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2328 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2409 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2409 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2587 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2587 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2700 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2700 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2796 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2796 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14285 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14285 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2941 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2941 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3119 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3119 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3232 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3232 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3328 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3328 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14286 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14286 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3441 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3441 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3619 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3619 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3780 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3780 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3844 ## Project Risk, Uncertainty & Decision Analysis URL: https://smarthorizon.uk/course/project-risk-uncertainty-and-decision-analysis Brochure: https://smarthorizon.uk/course/project-risk-uncertainty-and-decision-analysis/brochure.pdf Course reference: project-risk-uncertainty-and-decision-analysis Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to identify, assess, and manage risks and uncertainties in project environments. Participants will learn decision analysis techniques to enhance project outcomes and stakeholder satisfaction, ensuring effective risk management practices are applied throughout the project lifecycle. Why attend: Project managers frequently face uncertainties that can derail project timelines and budgets. Understanding how to identify, assess, and mitigate these risks is crucial for making informed decisions that keep projects on track. This course addresses the need for structured risk management strategies that can be applied to real-world scenarios, ensuring participants can navigate complex project environments effectively. By mastering these skills, professionals will enhance their ability to anticipate challenges, allocate resources efficiently, and align project objectives with stakeholder expectations, ultimately leading to improved project success rates and stakeholder confidence. Participants will engage in practical exercises that simulate project risk scenarios, allowing them to apply decision analysis techniques in a controlled setting. By practising these skills, attendees will enhance their ability to evaluate potential risks and uncertainties, leading to better project outcomes. The course fosters a hands-on approach, enabling professionals to develop actionable strategies that can be implemented immediately in their work. Participants will also learn to communicate risk assessments effectively to stakeholders, facilitating informed decision-making and fostering a culture of proactive risk management within their organisations. This practical focus ensures that participants leave with relevant skills and tools. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and group workshops to build practical skills in risk and decision analysis. Participants will engage in scenario-based exercises that mimic real project challenges, allowing them to apply theoretical concepts in a practical context. Each day includes collaborative activities where participants will create risk assessment matrices, decision trees, and mitigation plans. Outputs will include documented risk management strategies and decision analysis reports, providing tangible work products that can be utilised in their professional roles. This approach ensures that participants not only learn concepts but also apply them directly to their current projects. Target audience: This course is suitable for: Project Managers responsible for project delivery and outcomes. Risk Analysts focusing on identifying and mitigating project risks. Business Analysts involved in project planning and decision-making. Operations Managers overseeing project execution and resource allocation. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Vienna, Barcelona, Rome Course objectives: - Identify and analyse project risks using qualitative and quantitative methods. - Assess the impact of uncertainties on project outcomes and stakeholder interests. - Construct decision trees to evaluate alternative project strategies and their implications. - Prioritise risks based on their likelihood and potential impact on project objectives. - Design risk mitigation strategies tailored to specific project scenarios and stakeholder needs. - Evaluate the effectiveness of risk management techniques in real-world projects and adjust as necessary. - Communicate risk assessments and mitigation plans effectively to stakeholders and team members. - Implement continuous improvement practices in risk management processes throughout the project lifecycle. Target competencies: - Conduct comprehensive risk assessments using established frameworks. - Utilise decision analysis tools to inform project choices. - Develop risk management plans that align with project goals and stakeholder expectations. - Facilitate stakeholder discussions around risk and uncertainty effectively. - Implement risk mitigation strategies within project teams and monitor their effectiveness. - Evaluate project performance against risk management benchmarks and adjust strategies accordingly. Course outline: - Day 1: Fundamentals of Risk and Uncertainty. Define risk and uncertainty in project management contexts and their implications. Explore the importance of risk management in achieving project success and stakeholder satisfaction. Identify common sources of project risks and uncertainties through group discussions. Discuss the role of stakeholders in risk identification and management processes. Introduce risk management frameworks and standards relevant to project environments. Applied activity: In small groups, participants will identify potential risks in a fictional project scenario, categorising them into different types of risks. They will then present their findings to the class, discussing the implications of each risk type. Output: A risk identification report categorising identified risks and their potential impacts. - Day 2: Qualitative Risk Assessment Techniques. Introduce qualitative risk assessment methods and tools for effective risk evaluation. Conduct risk probability and impact assessments using established techniques. Utilise risk matrices to prioritise identified risks based on qualitative analysis. Explore risk tolerance levels and stakeholder perspectives in risk assessment. Discuss the role of expert judgment in qualitative assessments and its importance. Applied activity: Participants will apply qualitative assessment techniques to a provided project case study, creating a risk matrix to prioritise risks based on their likelihood and impact. They will justify their prioritisation decisions in a group discussion. Output: A prioritised risk matrix for the case study with justifications for each risk's ranking. - Day 3: Quantitative Risk Analysis Methods. Introduce quantitative risk analysis techniques and their applications in project management. Explore Monte Carlo simulations for risk modelling and uncertainty quantification. Assess the value of information in decision-making processes regarding project risks. Discuss sensitivity analysis and its relevance to understanding project risks. Evaluate the limitations of quantitative risk analysis and when to apply it. Applied activity: Using a project simulation tool, participants will conduct a Monte Carlo simulation to analyse the impact of identified risks on project outcomes, interpreting the results for decision-making. They will present their findings to the class. Output: A report detailing simulation results, their implications for project planning, and recommended actions. - Day 4: Decision Analysis in Project Management. Introduce decision analysis frameworks and methodologies applicable to project scenarios. Construct decision trees for evaluating project alternatives and their potential outcomes. Explore cost-benefit analysis in risk management decisions and its importance. Discuss the importance of scenario planning in decision-making processes. Evaluate the role of uncertainty in project decisions and its impact on outcomes. Applied activity: Participants will create a decision tree for a fictional project, analysing different decision paths and their potential outcomes based on identified risks. They will work in teams to present their decision-making rationale. Output: A completed decision tree with analysis of potential outcomes and a summary of decision-making rationale. - Day 5: Integrated Risk Management Strategies. Develop comprehensive risk management plans for projects, integrating all learned techniques. Integrate risk management into project lifecycle phases for continuous improvement. Explore communication strategies for risk management with stakeholders and team members. Evaluate the effectiveness of risk management strategies post-implementation through case studies. Discuss continuous improvement in risk management practices and lessons learned. Applied activity: In teams, participants will develop a complete risk management plan for a fictional project, integrating all learned techniques and presenting their strategies to the class for feedback. They will also identify key performance indicators for monitoring. Output: A comprehensive risk management plan for the fictional project, including KPIs for ongoing evaluation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 466 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-466 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 579 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-579 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 627 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-627 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 772 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-772 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 966 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-966 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1111 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1111 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14287 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14287 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1208 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1208 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1321 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1321 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1498 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1498 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1611 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1611 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14288 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14288 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1708 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1708 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1853 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1853 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1998 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1998 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2143 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2143 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14289 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14289 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2240 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2240 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2288 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2288 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2530 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2530 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2643 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2643 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14290 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14290 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2740 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2740 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2885 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2885 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3030 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3030 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3159 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3159 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14291 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14291 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3272 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3272 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3385 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3385 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3562 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3562 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3675 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3675 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14292 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14292 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3723 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3723 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3868 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3868 ## Project Management Essentials URL: https://smarthorizon.uk/course/project-management-essentials Brochure: https://smarthorizon.uk/course/project-management-essentials/brochure.pdf Course reference: project-management-essentials Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course covers the foundational principles of project management, focusing on essential tools, techniques, and methodologies. Participants will develop practical skills to effectively plan, execute, and close projects, ensuring successful outcomes in various professional contexts. Why attend: Project management is critical for ensuring that projects are completed on time, within scope, and on budget. Many professionals face challenges in coordinating teams, managing resources, and mitigating risks, which can lead to project failures and increased costs. This course addresses these challenges by equipping participants with essential project management skills and knowledge. Participants will learn to define project objectives, establish timelines, allocate resources effectively, and communicate with stakeholders, which are crucial for successful project delivery. By mastering these skills, they will enhance their ability to lead projects that meet organisational goals and stakeholder expectations, ultimately driving business success. Participants will engage in hands-on exercises, case studies, and simulations that mirror real-world project scenarios. They will learn to apply project management methodologies, create project plans, and utilise tools for tracking progress. By practising these skills, participants will enhance their ability to make informed decisions, manage project teams, and lead successful projects. Additionally, they will develop capabilities in risk assessment and stakeholder communication, both of which are essential for navigating complex project environments. This course prepares participants not only to manage projects but also to contribute to their organisations' strategic objectives, ensuring alignment with broader business initiatives. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in simulations that replicate project management challenges, allowing them to apply theoretical concepts in practical scenarios. Each session will culminate in a group activity where participants will produce project management artefacts, such as project charters and risk management plans, demonstrating their understanding and application of the material. This hands-on approach ensures that participants can translate their learning into real-world applications, reinforcing their ability to manage projects effectively and efficiently. Feedback from peers and instructors will further enhance their learning experience, fostering a collaborative environment for skill development. Target audience: This course is suitable for: Project coordinators seeking to formalise their project management skills. Team leaders responsible for managing project teams and deliverables. Business analysts involved in project requirements gathering and stakeholder communication. Operations managers overseeing project implementation and resource management. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Istanbul, Amsterdam, Singapore, London, Cape Town, Barcelona, Rome Course objectives: - Define key project management concepts and terminology relevant to project planning and execution. - Analyse project requirements and stakeholder expectations to develop a project scope statement. - Design a project schedule using Gantt charts and critical path analysis to optimise resource allocation. - Assess project risks and develop mitigation strategies to ensure project success. - Construct a project budget that aligns with project goals and stakeholder expectations. - Evaluate project performance using key performance indicators (KPIs) to inform decision-making. Target competencies: - Developing comprehensive project plans that align with organisational objectives. - Utilising project management software tools for scheduling and tracking progress. - Identifying and managing project risks effectively throughout the project lifecycle. - Facilitating team collaboration and communication to enhance project outcomes. - Implementing budget management techniques to control project costs. - Applying performance measurement techniques to assess project success. Course outline: - Day 1: Foundations of Project Management. Introduction to project management principles and methodologies, including Agile and Waterfall. Understanding project life cycles and phases, from initiation to closure. Identifying key roles and responsibilities in project management, including project sponsors and stakeholders. Exploring the importance of stakeholder engagement and communication strategies. Reviewing project management standards and frameworks, such as PMBOK and PRINCE2. Applied activity: Participants will create a project charter for a fictional project, identifying objectives, scope, stakeholders, and key deliverables using a structured template. They will present their charters to the group for discussion and feedback, focusing on clarity and alignment with project goals. Output: A completed project charter document that outlines the project's purpose and key elements. - Day 2: Defining Project Scope and Requirements. Techniques for gathering project requirements from stakeholders, including interviews and surveys. Creating a scope statement and defining project boundaries to prevent scope creep. Utilising tools for scope management and change control, such as scope change request forms. Identifying and documenting project assumptions and constraints to clarify expectations. Developing a work breakdown structure (WBS) for project tasks to enhance clarity and organisation. Applied activity: In groups, participants will define the scope for a fictional project, including requirements and constraints, and present their findings to the class for feedback and discussion. They will use a structured approach to ensure all aspects of the scope are covered comprehensively. Output: A detailed scope statement and WBS that outlines project tasks and deliverables. - Day 3: Scheduling and Resource Management. Creating project schedules using Gantt charts and network diagrams to visualise timelines. Understanding resource allocation and management techniques to optimise team performance. Identifying dependencies and critical paths in project scheduling to ensure timely delivery. Utilising project management software for scheduling tasks and tracking progress effectively. Monitoring and adjusting schedules based on project progress and team feedback. Applied activity: Participants will develop a project schedule for their defined project using Gantt charts, identifying critical paths and resource allocations. They will simulate potential scheduling conflicts and propose solutions to ensure project timelines are met. Output: A project schedule with Gantt chart representation and critical path analysis. - Day 4: Risk Management in Projects. Identifying potential project risks and their impacts through brainstorming and analysis. Developing a risk management plan and mitigation strategies to address identified risks. Utilising qualitative and quantitative risk analysis techniques to prioritise risks effectively. Implementing risk monitoring and control measures throughout the project lifecycle. Reviewing case studies of successful risk management in projects to extract best practices. Applied activity: Participants will conduct a risk assessment for their project, identifying risks and proposing mitigation strategies. They will work in teams to create a risk register and present their findings to the class for peer review and discussion. Output: A comprehensive risk management plan that includes identified risks and mitigation strategies. - Day 5: Project Performance and Closure. Establishing key performance indicators (KPIs) for project success and stakeholder satisfaction. Techniques for monitoring and reporting project performance to stakeholders effectively. Conducting project reviews and lessons learned sessions to improve future projects. Implementing project closure processes and documentation to formalise project completion. Celebrating project success and recognising team contributions to enhance morale. Applied activity: Participants will evaluate the performance of their project using KPIs and prepare a project closure report. They will include lessons learned and recommendations for future projects, presenting their findings to the group for feedback. Output: A project closure report summarising performance metrics and lessons learned. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 483 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-483 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 644 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-644 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 805 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-805 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 918 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-918 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14293 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14293 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1015 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1015 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1128 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1128 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1305 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1305 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1418 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1418 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1515 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1515 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14294 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14294 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1660 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1660 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1805 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1805 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1950 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1950 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2047 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2047 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14295 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14295 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2160 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2160 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2401 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2401 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2450 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2450 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14296 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14296 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2547 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2547 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2692 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2692 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2837 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2837 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2982 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2982 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14297 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14297 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3111 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3111 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3192 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3192 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3369 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3369 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3482 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3482 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3579 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3579 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14298 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14298 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3740 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3740 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3901 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3901 ## Blockchain Project Management Mastery URL: https://smarthorizon.uk/course/blockchain-project-management-mastery Brochure: https://smarthorizon.uk/course/blockchain-project-management-mastery/brochure.pdf Course reference: blockchain-project-management-mastery Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to manage blockchain projects effectively. Participants will explore project management principles tailored to blockchain technology, learning to navigate its unique challenges and opportunities while delivering successful outcomes in various applications. Why attend: Blockchain technology is transforming industries, yet many projects fail due to mismanagement or lack of understanding. Professionals must grasp the intricacies of blockchain to lead projects that harness its potential. This course addresses the specific challenges faced in blockchain project management, such as stakeholder engagement, regulatory compliance, and technology integration. Participants will learn to identify critical success factors, evaluate project feasibility, and develop strategies to mitigate risks inherent in blockchain initiatives. By mastering these skills, attendees will be better equipped to drive innovation and deliver value in their organisations, ensuring that blockchain projects align with broader business objectives and stakeholder expectations. Participants will develop practical skills in planning, executing, and monitoring blockchain projects. Through hands-on exercises, they will learn to assess project viability, manage risks, and communicate effectively with technical teams and stakeholders. The course will also cover the importance of Agile methodologies in blockchain environments, enabling participants to adapt quickly to changes and deliver incremental value. By mastering these capabilities, attendees will enhance their ability to deliver successful blockchain initiatives that meet business objectives. Furthermore, they will engage in collaborative activities that simulate real-world project scenarios, allowing them to apply theoretical knowledge to practical situations and improve their decision-making skills. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and collaborative workshops to build practical skills in blockchain project management. Participants will engage in real-world scenarios that require them to apply project management methodologies specific to blockchain, such as Agile and Scrum. Through these methods, they will develop project charters, risk assessments, and stakeholder communication plans. Additionally, participants will work on simulations that mimic the challenges of executing blockchain projects, allowing them to practice decision-making and problem-solving in a controlled environment. Outputs will include tangible work products that demonstrate their learning and capability development, ensuring they leave with applicable skills for their roles. Target audience: This course is suitable for: Project Managers seeking to specialise in blockchain initiatives. Business Analysts involved in blockchain project requirements gathering. IT Managers overseeing blockchain technology integration. Entrepreneurs launching blockchain-based products or services. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Singapore, London, Cape Town, Vienna, Rome Course objectives: - Analyse blockchain project requirements to determine feasibility and scope. - Design a project plan using Agile methodologies tailored for blockchain applications. - Assess and mitigate risks associated with blockchain project implementation. - Construct effective communication strategies for diverse stakeholders in blockchain projects. - Prioritise tasks and resources for optimal project delivery in a blockchain context. - Evaluate project outcomes against objectives to ensure alignment with business goals. Target competencies: - Evaluate blockchain technology's impact on project management practices. - Develop project plans that incorporate blockchain-specific considerations. - Facilitate stakeholder engagement in blockchain projects. - Implement risk management strategies for blockchain initiatives. - Utilise Agile frameworks to enhance project delivery in blockchain contexts. - Communicate effectively with technical and non-technical stakeholders. Course outline: - Day 1: Understanding Blockchain Fundamentals. Define blockchain technology and its key components, including decentralisation and immutability. Explore various blockchain types, such as public, private, and consortium blockchains, and their applications. Identify the role of smart contracts in automating processes and reducing costs. Discuss the importance of consensus mechanisms in ensuring data integrity and security. Examine the regulatory landscape affecting blockchain projects, including GDPR and financial regulations. Applied activity: Participants will analyse a case study of a failed blockchain project to identify key mismanagement issues and propose alternative strategies. They will focus on stakeholder engagement and compliance, considering how these factors contributed to the project's shortcomings and what could have been done differently to ensure success. Output: A report detailing identified issues and proposed strategies for successful project management. - Day 2: Project Planning in Blockchain Environments. Outline project management principles relevant to blockchain, including scope, time, and cost management. Develop a project charter for a blockchain initiative, detailing objectives, stakeholders, and success criteria. Utilise Agile methodologies to structure project phases and incorporate iterative development. Create a stakeholder map for blockchain projects to identify key players and their interests. Establish project success criteria specific to blockchain, including technical and business metrics. Applied activity: In groups, participants will create a project charter for a fictional blockchain project. They will detail objectives, stakeholders, success criteria, and initial risks, ensuring alignment with business goals. Each group will present their charter to receive feedback from peers and instructors, fostering collaborative learning. Output: A comprehensive project charter document that outlines the project framework. - Day 3: Risk Management and Compliance. Identify common risks in blockchain projects, such as technological, regulatory, and operational risks, and their implications. Develop risk assessment frameworks for blockchain initiatives, focusing on risk identification and analysis. Explore compliance requirements and best practices for blockchain projects, including data privacy and security standards. Create risk mitigation strategies tailored to blockchain, ensuring proactive management of potential issues. Discuss the role of audits in blockchain project management and the importance of transparency. Applied activity: Participants will conduct a risk assessment for their project charter, identifying potential risks and developing mitigation strategies. They will ensure thorough coverage of regulatory and operational concerns, discussing their findings with peers to refine their approach and enhance understanding of risk management. Output: A risk assessment report with identified risks and detailed mitigation plans. - Day 4: Execution and Monitoring of Blockchain Projects. Implement Agile project management techniques in blockchain, focusing on sprints and iterative development. Monitor project progress using appropriate metrics, such as velocity and burn-down charts, to ensure alignment with objectives. Facilitate effective team collaboration in blockchain projects, leveraging tools like Jira or Trello for task management. Adjust project plans based on performance data, ensuring responsiveness to changes and challenges. Communicate project status to stakeholders effectively, using dashboards and regular updates. Applied activity: Participants will simulate a sprint planning session for their blockchain project, assigning tasks and setting timelines. They will ensure all team members understand their roles and responsibilities, discussing how to adapt plans based on team feedback and project needs to enhance collaboration. Output: A sprint backlog with assigned tasks, timelines, and responsibilities clearly outlined. - Day 5: Integrating Blockchain Solutions and Delivering Value. Evaluate project outcomes against initial objectives, assessing both technical and business success. Identify lessons learned from blockchain project execution, focusing on what worked and what didn’t. Develop strategies for continuous improvement in blockchain projects, ensuring adaptability and growth. Explore case studies of successful blockchain implementations, analysing key factors for success. Prepare for project handover and stakeholder engagement post-delivery, ensuring all parties are aligned on outcomes. Applied activity: Participants will present their completed blockchain project plans, including outcomes, lessons learned, and future recommendations to a panel of peers. This simulation of a real-world project review will help them practice articulating their project’s value and addressing questions from stakeholders. Output: A presentation summarising project outcomes, lessons learned, and actionable recommendations for future projects. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 407 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-407 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 552 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-552 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 665 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-665 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 826 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-826 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 939 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-939 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14299 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14299 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1052 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1052 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1229 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1229 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1342 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1342 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1439 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1439 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1584 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1584 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14300 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14300 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1729 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1729 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1874 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1874 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1971 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1971 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14301 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14301 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2084 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2084 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2261 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2261 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2357 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2357 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2471 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2471 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14302 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14302 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2616 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2616 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2761 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2761 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2906 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2906 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3003 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3003 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3051 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3051 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14303 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14303 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3293 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3293 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3406 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3406 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3503 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3503 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14304 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14304 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3648 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3648 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3761 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3761 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3922 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3922 ## Project Management Specialist URL: https://smarthorizon.uk/course/project-management-specialist Brochure: https://smarthorizon.uk/course/project-management-specialist/brochure.pdf Course reference: project-management-specialist Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with advanced project management skills, focusing on methodologies, tools, and techniques essential for successful project delivery. Participants will learn to manage complex projects, mitigate risks, and enhance stakeholder engagement, ensuring effective outcomes in their organisations. Why attend: Project managers frequently encounter challenges in delivering projects on time and within budget, necessitating a deep understanding of methodologies and tools. This course addresses these issues by providing practical skills to manage project scope, resources, and timelines effectively. Participants will engage in exercises that simulate real-world scenarios, enhancing their decision-making capabilities. They will practice developing project plans, managing risks, and communicating with stakeholders, ensuring they are equipped to lead projects confidently and competently in their respective fields. By mastering these skills, participants can significantly improve project outcomes and contribute to their organisation's success. Effective project management is critical for organisations that must adapt quickly to changing demands. This course prepares participants to tackle common project challenges such as scope creep, resource allocation, and stakeholder misalignment. Through hands-on activities, they will learn to create comprehensive project charters, develop risk management strategies, and implement stakeholder engagement plans. These capabilities are essential for making informed decisions that drive project success. Participants will leave with practical tools and techniques that can be applied immediately in their roles, fostering a culture of accountability and excellence in project delivery. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to build practical project management capabilities. Participants will engage in group activities to develop project charters, risk management plans, and stakeholder communication strategies. Each session culminates in a tangible output, such as a project plan or risk assessment, providing evidence of learning and application. Realistic scenarios will be used to challenge participants, encouraging them to apply their knowledge in a controlled environment. This approach ensures that participants not only understand theoretical concepts but also gain the confidence to implement them effectively in their professional practice, enhancing their overall project management skills. Target audience: This course is suitable for: Project Managers seeking advanced skills in project delivery. Team Leaders responsible for managing project teams and resources. Business Analysts involved in project requirements gathering and analysis. Operations Managers overseeing project implementation and performance. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Vienna, Barcelona Course objectives: - Analyse project requirements to develop a comprehensive project charter that outlines objectives and scope. - Design a project schedule using Gantt charts and critical path methods to ensure timely delivery. - Assess project risks and create a detailed risk management plan to mitigate potential issues. - Prioritise stakeholder engagement strategies for effective communication and relationship management. - Construct a project budget based on resource allocation and cost estimation to maintain financial control. - Justify project decisions using earned value management techniques and metrics to evaluate performance. - Evaluate project performance using key performance indicators (KPIs) and reporting standards to ensure alignment with goals. - Develop a comprehensive project closure report to capture lessons learned and best practices for future projects. Target competencies: - Advanced project planning and scheduling techniques. - Risk identification and mitigation strategies. - Effective stakeholder communication and engagement. - Budgeting and financial management for projects. - Utilisation of project management software tools. - Application of earned value management principles. Course outline: - Day 1: Foundations of Project Management. Overview of project management methodologies (Agile, Waterfall, PRINCE2) and their applications. Key project management processes: initiation, planning, execution, monitoring, and closure explained. Understanding project scope and defining deliverables clearly to avoid scope creep. Stakeholder identification and analysis techniques for effective engagement and communication. Introduction to project management tools and software for planning and execution. Applied activity: Develop a project charter for a fictional project, including objectives, scope, stakeholders, and deliverables using a chosen methodology. Consider potential challenges and how to address them during the project lifecycle, ensuring clarity and alignment. Output: A completed project charter document outlining project objectives and scope. - Day 2: Project Planning and Scheduling. Creating a work breakdown structure (WBS) to outline project tasks and deliverables in detail. Developing a project schedule using Gantt charts and critical path analysis for effective time management. Identifying task dependencies and resource allocation strategies for efficiency in project execution. Setting milestones and performance indicators for tracking project progress and success. Utilising project management software for scheduling and tracking effectively to ensure accountability. Applied activity: Create a detailed project schedule for the fictional project, incorporating WBS and Gantt charts to illustrate timelines and dependencies. Justify your scheduling decisions based on resource availability and project constraints to ensure feasibility. Output: A project schedule document with Gantt chart and WBS clearly illustrated. - Day 3: Risk Management in Projects. Identifying potential project risks and their impacts on objectives to prepare for uncertainties. Qualitative and quantitative risk analysis techniques for prioritisation and response planning. Developing a comprehensive risk management plan with effective response strategies for identified risks. Monitoring and controlling project risks throughout the project lifecycle to ensure mitigation. Utilising risk management tools and software for tracking and reporting on risk status. Applied activity: Conduct a risk assessment for the fictional project, identifying risks and developing a risk management plan with response strategies. Discuss how these strategies will be communicated to stakeholders for transparency and alignment throughout the project. Output: A risk management plan document with identified risks and proposed strategies. - Day 4: Stakeholder Engagement and Communication. Identifying and analysing project stakeholders and their influence on project success and delivery. Developing a stakeholder engagement plan with tailored communication strategies for different audiences. Effective communication techniques for project updates and stakeholder feedback to ensure alignment. Managing stakeholder expectations and addressing concerns proactively to maintain support throughout the project. Utilising communication tools and platforms for effective engagement and collaboration among stakeholders. Applied activity: Create a stakeholder engagement plan for the fictional project, detailing communication strategies and engagement activities. Include methods for gathering stakeholder feedback and addressing their concerns throughout the project to ensure ongoing support. Output: A stakeholder engagement plan document outlining communication strategies. - Day 5: Integrated Project Management Application. Combining project planning, risk management, and stakeholder engagement into a cohesive strategy for project success. Utilising earned value management for project performance tracking and reporting to stakeholders. Adjusting project plans based on performance metrics and stakeholder feedback to ensure alignment with objectives. Facilitating project team collaboration and communication for successful outcomes and project delivery. Final project presentation and review with stakeholders for feedback and assessment of project outcomes. Applied activity: Integrate all elements of the fictional project into a comprehensive project plan, including schedule, risks, and stakeholder engagement. Present this plan to a mock stakeholder panel, addressing potential questions and concerns effectively to demonstrate understanding and readiness. Output: A comprehensive project plan document and presentation delivered to stakeholders. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 514 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-514 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14305 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14305 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 707 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-707 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 787 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-787 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 868 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-868 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1046 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1046 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1159 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1159 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14306 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14306 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1255 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1255 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1400 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1400 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1546 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1546 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1691 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1691 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14307 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14307 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1787 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1787 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1900 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1900 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2078 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2078 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2191 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2191 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14308 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14308 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2303 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2303 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2432 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2432 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2578 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2578 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2723 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2723 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2819 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2819 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14309 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14309 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2932 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2932 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3174 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3174 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3223 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3223 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3319 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3319 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14310 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14310 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3464 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3464 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3610 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3610 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3803 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3803 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3883 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3883 ## Agile Project Manager Master Class URL: https://smarthorizon.uk/course/agile-project-manager-master-class Brochure: https://smarthorizon.uk/course/agile-project-manager-master-class/brochure.pdf Course reference: agile-project-manager-master-class Catalogue record updated: 2026-10-25T19:07:01.571Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Agile Project Manager Master Class equips professionals with advanced skills in Agile methodologies, focusing on practical applications in project management. Participants will learn to lead Agile teams, manage project backlogs, and deliver value through iterative processes, enhancing their effectiveness in dynamic environments. Why attend: Agile project management is essential for professionals facing rapidly changing project requirements and stakeholder expectations. The inability to adapt can lead to project delays, increased costs, and diminished team morale. This course addresses these challenges by providing participants with the tools to effectively manage Agile projects, enabling them to make informed decisions that enhance project outcomes and stakeholder satisfaction. Participants will learn how to implement Agile frameworks, prioritise tasks, facilitate collaboration, and manage risks, ensuring that they can respond swiftly to changes and deliver high-quality results that meet both organisational goals and client needs. Engaging in hands-on exercises, participants will simulate real-world scenarios that require them to practice prioritising tasks, facilitating Agile ceremonies, and managing stakeholder communication. By developing these capabilities, attendees will be better prepared to lead successful Agile projects and drive organisational change. The course will also cover advanced risk management strategies tailored for Agile environments, allowing participants to identify and mitigate potential issues proactively. This comprehensive approach ensures that they leave with practical skills and actionable insights that can be applied immediately in their roles, ultimately enhancing their career prospects and contributing to their organisations' success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of interactive workshops, case studies, and role-playing exercises to deepen understanding of Agile principles. Participants will work in teams to solve project management challenges, using tools like Scrum boards and Kanban systems. Each day includes practical exercises that culminate in tangible outputs, such as project backlogs, sprint plans, and stakeholder communication strategies. These activities are designed to reinforce learning and ensure participants can apply Agile methodologies effectively in their workplaces. By focusing on real-world applications, the course aims to build confidence and competence in managing Agile projects and teams, preparing participants for immediate implementation of their skills. Target audience: This course is suitable for: Project Managers seeking to enhance their Agile skills and methodologies. Scrum Masters looking to deepen their understanding of Agile practices. Product Owners aiming to effectively manage product backlogs and stakeholder expectations. Team Leaders wanting to improve team dynamics and collaboration in Agile environments. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Barcelona, Vienna Course objectives: - Analyse Agile frameworks to determine their suitability for various project types. - Design an Agile project backlog that prioritises tasks based on stakeholder value. - Facilitate Agile ceremonies, including sprint planning and retrospectives, to enhance team collaboration. - Assess team dynamics and identify strategies for improving Agile team performance. - Construct a risk management plan tailored for Agile projects to mitigate potential issues. - Justify the selection of Agile metrics to measure project success and team efficiency. Target competencies: - Facilitating Agile ceremonies effectively to enhance team engagement. - Prioritising project tasks based on Agile principles and stakeholder needs. - Managing project risks in an Agile context to ensure successful delivery. - Utilising Agile metrics to evaluate project performance and team productivity. - Coaching teams in Agile practices to foster a culture of continuous improvement. - Communicating effectively with stakeholders to align project goals and expectations. Course outline: - Day 1: Introduction to Agile Methodologies. Overview of Agile principles and values as per the Agile Manifesto. Comparison of Agile frameworks: Scrum, Kanban, and Lean, and their applications. Identifying the benefits and challenges of Agile project management. Understanding roles in Agile: Scrum Master, Product Owner, and Development Team. Exploring the Agile project lifecycle and iterative development processes. Applied activity: In small groups, participants will analyse a case study of a failed project and identify how Agile methodologies could have improved the outcome. They will discuss the roles and processes that would have been applied to enhance project success, focusing on practical applications. Output: A report outlining the key Agile practices that could have mitigated the project risks. - Day 2: Building and Managing Agile Backlogs. Defining user stories and acceptance criteria for Agile projects to ensure clarity. Techniques for prioritising the product backlog using MoSCoW and other methods. Creating and maintaining a well-structured backlog for effective sprint planning and execution. Utilising tools for backlog management and visualisation to enhance transparency. Engaging stakeholders in backlog refinement sessions to align expectations. Applied activity: Participants will create a product backlog for a fictional project, prioritising user stories based on stakeholder input and value delivery. They will present their backlog to the group for feedback and further refinement, simulating real-world stakeholder engagement and decision-making. Output: A prioritised product backlog with user stories and acceptance criteria. - Day 3: Facilitating Agile Ceremonies. Understanding the purpose and structure of Agile ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives. Techniques for effective facilitation of Agile meetings to enhance productivity. Strategies for fostering team collaboration and engagement during ceremonies. Identifying common pitfalls in Agile ceremonies and how to avoid them for better outcomes. Documenting outcomes and action items from Agile ceremonies for accountability. Applied activity: Participants will role-play an Agile ceremony, taking turns as facilitators and team members. They will practice techniques for keeping the meeting focused and productive while ensuring all voices are heard, simulating a real Agile environment and enhancing their facilitation skills. Output: A summary of the meeting outcomes and action items identified during the role-play. - Day 4: Managing Agile Teams and Stakeholders. Techniques for building high-performing Agile teams and fostering collaboration among members. Understanding team dynamics and the role of emotional intelligence in Agile leadership. Strategies for effective stakeholder engagement and communication throughout the project lifecycle. Managing conflicts within Agile teams and resolving issues to maintain momentum. Utilising feedback loops to enhance team performance and stakeholder satisfaction. Applied activity: Participants will engage in a simulation where they must navigate a conflict scenario within an Agile team. They will apply conflict resolution techniques and communicate with stakeholders to resolve the issue effectively, ensuring project continuity and team cohesion. Output: A conflict resolution plan outlining steps taken and lessons learned from the simulation. - Day 5: Integrating Agile Practices for Project Success. Developing a comprehensive Agile project plan that incorporates all learned practices and methodologies. Utilising metrics and KPIs to measure Agile project success and team productivity effectively. Creating a risk management strategy that aligns with Agile principles to mitigate potential issues. Designing a continuous improvement plan for Agile teams to foster ongoing development. Preparing for Agile project delivery and stakeholder handover to ensure smooth transitions. Applied activity: In teams, participants will develop a complete Agile project plan for a fictional project, integrating backlog management, stakeholder communication, and risk strategies. They will present their plan to the class, simulating a project pitch and demonstrating their understanding of Agile integration. Output: A comprehensive Agile project plan including backlog, risk management, and stakeholder communication strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 437 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-437 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14311 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14311 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 582 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-582 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 647 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-647 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 727 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-727 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 969 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-969 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1082 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1082 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1179 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1179 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14312 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14312 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1324 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1324 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1469 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1469 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1614 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1614 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14313 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14313 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1711 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1711 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1824 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1824 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2001 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2001 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2114 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2114 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14314 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14314 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2211 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2211 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2307 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2307 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2501 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2501 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2646 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2646 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2743 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2743 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14315 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14315 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2856 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2856 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3033 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3033 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3130 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3130 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14316 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14316 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3243 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3243 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3388 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3388 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3533 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3533 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3678 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3678 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3743 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3743 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3823 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3823 ## Workforce Planning and Budgeting URL: https://smarthorizon.uk/course/workforce-planning-and-budgeting Brochure: https://smarthorizon.uk/course/workforce-planning-and-budgeting/brochure.pdf Course reference: workforce-planning-and-budgeting Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Workforce Planning and Budgeting equips professionals with essential skills to align workforce needs with financial resources. Participants will learn to forecast staffing requirements, allocate budgets effectively, and optimise workforce utilisation to enhance organisational performance. Why attend: Workforce planning and budgeting are critical for organisations aiming to maximise efficiency and manage costs effectively. Professionals often face challenges in aligning workforce capabilities with strategic goals, leading to inefficiencies and budget overruns. This course addresses these issues by providing practical tools and methodologies for effective workforce management. Participants will learn to analyse workforce data, forecast staffing needs, and develop budget proposals that reflect organisational priorities, ensuring that they can make informed decisions that drive success and sustainability in their organisations. By mastering these skills, attendees will be better equipped to navigate complex workforce dynamics and contribute to long-term organisational success. The ability to integrate workforce planning with financial management is essential for maintaining operational efficiency. Participants will engage in hands-on exercises that simulate real-world scenarios, enabling them to develop actionable workforce plans and budgets. By practising skills such as gap analysis and recruitment strategy formulation, attendees will gain the confidence to justify budget allocations and assess the impact of workforce changes on overall performance. This course prepares professionals to tackle complex workforce challenges, ensuring they can contribute effectively to their organisations' strategic objectives and financial health. Ultimately, this training will empower participants to drive workforce optimisation and enhance organisational resilience. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to facilitate learning. Participants will work through real-life scenarios that require them to apply workforce planning and budgeting techniques. Exercises will include developing workforce plans based on strategic goals, calculating budgetary needs using historical data, and conducting gap analyses to identify recruitment needs. Outputs include detailed workforce plans, budget proposals, and recruitment strategies, ensuring participants leave with tangible work products that reflect their learning and can be applied in their roles. This hands-on approach promotes collaboration and critical thinking, essential for effective workforce management, while also allowing for peer feedback to refine skills further. Target audience: This course is suitable for: Human Resources Managers responsible for workforce strategy and budgeting. Financial Analysts involved in workforce cost analysis and budget preparation. Operations Managers needing to align workforce capabilities with operational needs. Project Managers tasked with resource allocation and budgeting for project teams. Destinations: Istanbul, Barcelona, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Analyse workforce requirements based on organisational goals and strategic plans. - Calculate budgetary needs for workforce planning using historical data and forecasts. - Diagnose gaps in current workforce capabilities and identify recruitment needs. - Design a comprehensive workforce plan that aligns with budget constraints and organisational objectives. - Prioritise staffing initiatives based on critical business needs and available resources. - Construct a budget proposal that reflects workforce planning decisions and justifies expenditures. - Assess the impact of workforce changes on overall organisational performance and budget outcomes. Target competencies: - Forecasting staffing needs based on business objectives. - Budgeting for workforce requirements effectively. - Identifying and analysing workforce capability gaps. - Developing strategic workforce plans that align with financial constraints. - Justifying budget proposals through data-driven analysis. - Evaluating the impact of workforce decisions on organisational performance. Course outline: - Day 1: Understanding Workforce Planning Fundamentals. Define workforce planning and its importance in organisational strategy and performance. Identify key components of effective workforce planning and budgeting processes. Explore the relationship between workforce planning and financial management. Discuss the role of data analytics in workforce planning decisions. Examine case studies of successful workforce planning initiatives and their outcomes. Applied activity: Participants will analyse a fictional company's strategic goals and identify workforce needs based on projected growth. They will use data to justify staffing requirements and present their findings to the group, focusing on how these align with budgetary constraints. Output: A detailed report outlining workforce needs aligned with strategic objectives and budget considerations. - Day 2: Budgeting for Workforce Needs. Introduce budgeting concepts relevant to workforce planning and organisational finance. Calculate workforce costs using historical data, forecasting methods, and industry benchmarks. Discuss common budgeting challenges in workforce planning and strategies to overcome them. Explore tools and software for effective budget management in workforce planning. Review case studies of budget allocation for workforce initiatives and their financial impacts. Applied activity: Participants will create a budget proposal for a fictional department based on workforce planning needs. They will justify their budget allocations, considering historical data and future forecasts, and prepare to present to senior management for approval. Output: A comprehensive budget proposal document with justifications, forecasts, and alignment with strategic objectives. - Day 3: Gap Analysis and Recruitment Strategies. Conduct a gap analysis to identify workforce capability deficiencies and training needs. Develop recruitment strategies to address identified gaps and improve workforce effectiveness. Explore retention strategies to maintain workforce stability and reduce turnover costs. Discuss the impact of workforce diversity on planning and budgeting processes. Evaluate recruitment metrics and their implications for budget planning and organisational performance. Applied activity: Participants will perform a gap analysis for a fictional organisation and develop a recruitment plan to fill identified gaps. They will present their strategies to the group for feedback, focusing on how these plans align with budgetary constraints and organisational goals. Output: A recruitment strategy document that includes gap analysis findings and proposed actions for recruitment and retention. - Day 4: Integrating Workforce Plans with Financial Strategies. Explore the integration of workforce planning and financial management for optimal resource allocation. Discuss the role of forecasting in aligning workforce and budget for strategic initiatives. Identify key performance indicators for measuring workforce effectiveness and budget adherence. Evaluate the financial impact of workforce changes on the organisation's bottom line. Review best practices for integrating workforce and financial strategies to enhance decision-making. Applied activity: Participants will develop an integrated workforce and financial strategy for a fictional organisation, considering various scenarios and potential impacts on both workforce and budget. They will collaborate in teams to ensure comprehensive coverage of all aspects. Output: An integrated strategy document that aligns workforce planning with financial objectives and outlines implementation steps. - Day 5: Capstone Project: Comprehensive Workforce Planning and Budgeting. Review key concepts from the course and their applications in real-world scenarios. Work on a comprehensive workforce planning and budgeting project in teams. Collaborate to develop a complete workforce plan and budget proposal for a fictional organisation. Present the project to peers for evaluation and feedback, focusing on strategic alignment and financial viability. Discuss lessons learned and best practices for future application in workforce planning and budgeting. Applied activity: Participants will collaborate in teams to create a comprehensive workforce plan and budget proposal for a fictional organisation, integrating all concepts learned throughout the course. They will prepare a presentation to showcase their strategy and expected outcomes. Output: A final presentation and a comprehensive workforce plan and budget proposal document that reflects collaborative efforts and strategic insights. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 501 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-501 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14317 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14317 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 613 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-613 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 855 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-855 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 903 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-903 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1000 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1000 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1146 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1146 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1290 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1290 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1436 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1436 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14318 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14318 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1533 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1533 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1645 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1645 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1823 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1823 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1935 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1935 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14319 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14319 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2032 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2032 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2178 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2178 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2354 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2354 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2468 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2468 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14320 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14320 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2565 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2565 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2677 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2677 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2855 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2855 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2967 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2967 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14321 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14321 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3080 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3080 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3210 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3210 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3354 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3354 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3500 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3500 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3597 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3597 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14322 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14322 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3709 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3709 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3951 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3951 ## Certified Organization Development Professional URL: https://smarthorizon.uk/course/certified-organization-development-professional Brochure: https://smarthorizon.uk/course/certified-organization-development-professional/brochure.pdf Course reference: certified-organization-development-professional Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organizational Development (OD) is a new trend, it enhances the role of HR to become a true strategic partner in the business. This course will help you learn all about OD from definition to applications. Why attend: It will also equip you with the knowledge and skills you need to translate OD strategies into actions. Furthermore, this course examines the primary role of human resources development (HRD) in the organization to help people and organizations effectively manage change. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course uses a combination of theory and practical application of course concepts. Participants will engage in simulation exercises combined with round table discussions of real life situations allowing them to gain a strong grip on the knowledge and skills presented in this course. Target audience: The course can be attended by HR professionals, OD practitioners, HR consultants & trainers and anyone who is interested in the field of OD. Destinations: Istanbul, Amsterdam, Barcelona, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Vienna, Cape Town Course objectives: - Understand the field of Organizational Development (OD) - Assess the organization readiness for development - Present OD related data analytics - Draft an OD strategy - Implement change management processes Target competencies: - Strategic thinking - Strategic planning - Analytical thinking - Working with people - Planning and organizing - Achieving goals and objectives Course outline: - Day 1: OD overview. Introduction to the field of Organizational Development The Main Conceptual Framework of OD OD History and Pioneers Action Research Model Identifying Needs Assessing the organization readiness for development How OD has benefited HR and the organization? - Day 2: OD analytics. Creating Data Collection Tools Preparing and Facilitating Feedback Sessions Conducting Interviews and Feedback Big Data Collecting and Analyzing Data Presenting Data and Observations Data collection plan Gaining Agreement and Buy-in Setting Priorities - Day 3: OD strategy. Origins of strategy Strategic Planning SWOT analysis Vision statement Mission statement Strategic Goals OD strategy Competency Centricity Compensation Centricity Performance Centricity Identifying Action Plans Creating Project Plans - Day 4: OD intervention and change. Designing OD Interventions Organizing Customer Needs What is change management? Implementing Change Management Process Internal Customer Satisfaction and Engagement Evaluating Results Sustaining Change - Day 5: OD maintenance. Preparing the organization for Maintenance Creating a preventive system Spending versus end results ROI Auditing sustainability Proactivity and continuous development Dialogic versus Diagnostic OD Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 429 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-429 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 542 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-542 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14323 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14323 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 719 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-719 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 816 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-816 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 929 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-929 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1074 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1074 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1219 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1219 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14324 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14324 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1364 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1364 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1461 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1461 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1574 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1574 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1751 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1751 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14325 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14325 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1864 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1864 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1961 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1961 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2106 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2106 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2251 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2251 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2379 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2379 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14326 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14326 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2493 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2493 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2606 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2606 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2783 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2783 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14327 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14327 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2896 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2896 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2993 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2993 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3089 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3089 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3283 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3283 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14328 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14328 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3428 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3428 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3525 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3525 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3638 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3638 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3815 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3815 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3912 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3912 ## Competency-Based Management Training URL: https://smarthorizon.uk/course/competency-based-management-training Brochure: https://smarthorizon.uk/course/competency-based-management-training/brochure.pdf Course reference: competency-based-management-training Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive exploration of competency-based management, focusing on identifying, developing, and leveraging competencies to enhance organisational performance. Participants will learn practical strategies for aligning competencies with business goals, improving workforce effectiveness, and fostering a culture of continuous improvement. Why attend: Organisations often struggle with aligning employee skills to strategic objectives, leading to inefficiencies and reduced performance. Competency-based management addresses these challenges by offering a structured approach to identifying and developing necessary skills within the workforce. This course equips participants with the tools to assess and enhance competencies effectively, ensuring that employees are well-prepared to meet organisational demands. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to apply competency frameworks to their specific contexts, thereby improving their decision-making capabilities and contributing to a more agile and capable workforce. This training is essential for managers and HR professionals aiming to drive performance through targeted competency development. The ability to implement competency-based management can significantly impact an organisation's success. Participants will learn to design competency frameworks that align with business strategies, assess employee competencies, and develop tailored training programmes. By practising these skills, attendees will be able to identify skill gaps, justify competency alignment with performance metrics, and foster a culture of continuous improvement. This course will empower participants to make informed decisions that enhance workforce effectiveness and drive organisational success. The hands-on approach ensures that participants leave with actionable plans and tools that can be immediately applied in their roles, making this training a valuable investment in professional development. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to facilitate hands-on learning. Participants will engage in competency mapping exercises, role-playing scenarios, and group discussions to deepen their understanding of competency-based management. Each session culminates in the creation of specific work products, such as competency frameworks and development plans, which participants can implement in their organisations. This approach ensures that learning is not only theoretical but also practical, allowing participants to apply concepts directly to their workplace contexts. By collaborating with peers and receiving feedback, participants will enhance their skills in a supportive environment, fostering both individual and collective growth. Target audience: This course is suitable for: HR Managers responsible for workforce development and performance management. Team Leaders aiming to enhance team capabilities through structured competency frameworks. Training and Development Specialists focused on designing effective training programmes. Organisational Development Consultants assisting clients in competency alignment and performance improvement. Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Vienna, Barcelona Course objectives: - Analyse the principles of competency-based management and its impact on organisational performance. - Identify key competencies relevant to specific roles within the organisation. - Design a competency framework tailored to the organisational goals and workforce needs. - Assess current employee competencies using structured evaluation methods and identify skill gaps. - Develop a competency development plan for targeted employee skill enhancement and training. - Justify the alignment of competencies with business strategies and performance metrics to drive success. - Implement competency-based training programmes effectively to enhance workforce skills and engagement. Target competencies: - Conduct competency assessments to identify skill gaps. - Create tailored competency frameworks for various roles. - Implement competency-based training programmes effectively. - Evaluate the impact of competency development on organisational performance. - Facilitate workshops to engage employees in competency mapping. - Align competencies with strategic business objectives. Course outline: - Day 1: Understanding Competency-Based Management. Define competency-based management and its significance in organisational success. Explore the benefits of competency alignment in driving performance and engagement. Identify key components of a competency framework and its applications. Discuss the role of competencies in employee performance and career development. Examine case studies of successful competency implementation across industries. Applied activity: Participants will analyse a fictional organisation's performance issues and identify how competency misalignment contributes to these challenges. They will work in groups to propose a competency framework that addresses these issues, considering specific roles and organisational goals. Output: A draft competency framework addressing identified performance gaps, including key competencies and behavioural indicators. - Day 2: Identifying Key Competencies. Learn methods for identifying essential competencies for various roles within the organisation. Conduct job analysis to determine required competencies and skills for success. Utilise competency models to guide the identification process effectively. Engage in stakeholder interviews to gather insights on necessary competencies. Prioritise competencies based on organisational needs and strategic objectives. Applied activity: In groups, participants will conduct a job analysis for a selected role within a fictional organisation, identifying key competencies required for success. They will present their findings to the class, justifying their choices based on organisational goals. Output: A comprehensive list of identified competencies for the selected role, including rationale and prioritisation. - Day 3: Designing Competency Frameworks. Explore the structure of effective competency frameworks and their components. Learn to align competencies with organisational goals and performance metrics. Incorporate behavioural indicators into competency descriptions for clarity. Develop competency levels for progression and assessment within the framework. Create templates for competency frameworks that can be adapted for various roles. Applied activity: Participants will design a competency framework for a specific department in a fictional organisation, incorporating behavioural indicators and levels of proficiency. They will collaborate to ensure alignment with business objectives and employee development needs. Output: A complete competency framework document for the chosen department, including competencies, indicators, and levels. - Day 4: Assessing Competencies. Examine various methods for assessing employee competencies effectively. Learn to develop assessment tools and criteria for competency evaluation. Implement competency assessments in a structured manner to ensure reliability. Evaluate assessment results to identify skill gaps and training needs. Discuss feedback mechanisms for competency assessments to support employee development. Applied activity: Participants will create an assessment tool for evaluating competencies within their designed framework, testing it through role-play scenarios with peers. They will refine their tools based on feedback received during the exercise. Output: A competency assessment tool ready for implementation, including evaluation criteria and feedback mechanisms. - Day 5: Implementing and Evaluating Competency Development. Develop competency development plans tailored to employee needs and organisational goals. Learn strategies for implementing competency-based training programmes effectively. Evaluate the effectiveness of competency development initiatives through metrics and feedback. Foster a culture of continuous improvement through competencies and employee engagement. Align competency development with performance management systems for ongoing success. Applied activity: In teams, participants will create a comprehensive competency development plan for a fictional employee, detailing training methods, timelines, and evaluation criteria. They will present their plans to the class for peer review and feedback. Output: A competency development plan for the fictional employee, outlining specific training interventions and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 525 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-525 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 686 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-686 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 750 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-750 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 879 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-879 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14329 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14329 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1025 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1025 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1170 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1170 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1266 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1266 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1379 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1379 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14330 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14330 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1557 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1557 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1670 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1670 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1766 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1766 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1911 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1911 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14331 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14331 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2057 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2057 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2202 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2202 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2330 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2330 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2411 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2411 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14332 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14332 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2589 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2589 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2702 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2702 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2798 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2798 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2943 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2943 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14333 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14333 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3121 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3121 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3234 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3234 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3330 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3330 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3443 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3443 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3621 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3621 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14334 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14334 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3782 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3782 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3846 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3846 ## Competency Based HR URL: https://smarthorizon.uk/course/competency-based-hr Brochure: https://smarthorizon.uk/course/competency-based-hr/brochure.pdf Course reference: competency-based-hr Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Competency Based HR focuses on developing and implementing competency frameworks that align with organisational goals. Participants will learn to assess, design, and evaluate HR processes that enhance workforce capabilities and drive performance. Why attend: Organisations often struggle to align employee skills with strategic objectives, resulting in inefficiencies and skill gaps that hinder overall performance. Competency-based HR provides a structured approach to identify, develop, and manage the competencies required for success in various roles. This course equips HR professionals with the necessary tools to create frameworks that enhance recruitment, performance management, and employee development, ensuring that the right skills are in place to meet organisational goals. Participants will learn to navigate the complexities of competency alignment, enabling them to make informed decisions that directly impact workforce effectiveness and organisational success. The practical capabilities developed during this course will empower participants to tackle real-world HR challenges effectively. They will engage in hands-on exercises that simulate competency assessments, framework design, and performance evaluations. By practising these skills, participants will learn to assess current competencies, design tailored frameworks, and evaluate their effectiveness in driving performance. This course also emphasises the importance of stakeholder engagement and feedback in the competency development process, ensuring that participants can effectively communicate and collaborate with various organisational levels. Ultimately, attendees will leave with actionable insights and tools to implement competency-based HR practices that foster a culture of continuous improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in role-playing exercises to simulate competency assessments and framework development. Each day includes practical activities where participants will create competency matrices, performance appraisal forms, and evaluation plans as tangible outputs. These activities are designed to reinforce the concepts taught and allow participants to apply their learning in realistic scenarios, ensuring they can effectively implement competency-based HR practices in their organisations. By the end of the course, participants will have produced several key documents that reflect their understanding and application of competency-based HR principles, demonstrating their readiness to apply these concepts in their professional roles. Target audience: This course is suitable for: HR Managers responsible for talent management and development, ensuring alignment with business objectives. Recruitment Specialists focusing on competency-based hiring practices to attract suitable candidates. Training and Development Coordinators designing employee training programmes that enhance specific competencies. Organisational Development Consultants advising on HR strategy and performance improvement initiatives. Business Leaders seeking to align workforce capabilities with strategic goals and improve overall organisational effectiveness. Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Vienna, Barcelona Course objectives: - Analyse existing HR processes to identify competency gaps and needs in the organisation. - Design a competency framework tailored to specific organisational roles and goals, ensuring alignment with strategic objectives. - Assess the effectiveness of competency-based recruitment strategies in attracting and selecting the right talent for the organisation. - Construct performance management systems that incorporate competency evaluations to enhance employee development and accountability. - Prioritise employee development initiatives based on competency assessments to ensure targeted training and growth opportunities. - Justify the alignment of HR practices with organisational strategy through competency frameworks, demonstrating their impact on performance and culture. Target competencies: - Developing competency frameworks aligned with business objectives and organisational culture. - Conducting competency assessments for recruitment and performance management processes. - Implementing competency-based training and development programmes to enhance employee skills. - Evaluating the effectiveness of HR practices through competency metrics and feedback. - Facilitating workshops to engage stakeholders in competency discussions and framework design. - Integrating competency frameworks into organisational culture to promote continuous improvement. Course outline: - Day 1: Understanding Competency Frameworks. Defining competencies and their critical role in HR management and organisational success. Exploring different types of competency frameworks and their applications in various industries. Identifying the benefits of competency-based HR practices for recruitment, performance, and development. Examining case studies of successful competency implementations and lessons learned. Discussing challenges in developing and maintaining effective competency frameworks within organisations. Applied activity: Participants will analyse a fictional organisation's current HR processes to identify competency gaps. They will work in groups to discuss findings, propose initial ideas for a competency framework, and present their insights to the class, fostering collaboration and critical thinking. Output: A summary report outlining identified competency gaps and preliminary framework concepts, including proposed competencies. - Day 2: Designing Competency Frameworks. Steps to design a competency framework from scratch, including stakeholder involvement and alignment with business goals. Involving stakeholders in the framework design process to ensure buy-in and relevance. Creating competency models for specific job roles, including behavioural and technical competencies. Aligning competencies with organisational values and strategic objectives to enhance cultural fit. Utilising tools for competency mapping and documentation to streamline the design process. Applied activity: Using the identified gaps from Day 1, participants will design a competency framework for a specific role within the fictional organisation. They will incorporate stakeholder feedback and ensure alignment with organisational goals, presenting their framework to peers for critique. Output: A draft competency framework document for the selected role, including defined competencies and their descriptions. - Day 3: Implementing Competency-Based Recruitment. Developing competency-based job descriptions and specifications that accurately reflect role requirements. Designing interview processes that effectively assess candidates' competencies and fit for the role. Utilising assessment centres and simulations for candidate evaluation to enhance selection accuracy. Training hiring managers on competency-based selection techniques to improve hiring outcomes. Evaluating recruitment outcomes based on competency alignment and effectiveness in meeting organisational needs. Applied activity: Participants will create a competency-based job description and develop interview questions for a fictional role, ensuring alignment with the designed framework and focusing on key competencies. They will role-play interviews to practice their techniques. Output: A competency-based job description and a set of interview questions tailored to the selected role. - Day 4: Performance Management through Competencies. Integrating competencies into performance appraisal systems to enhance employee evaluation processes. Setting performance goals based on competencies to drive accountability and development. Providing feedback and coaching using competency frameworks to support employee growth. Evaluating employee performance through competency metrics to identify strengths and areas for improvement. Linking performance outcomes to organisational objectives to ensure alignment and accountability. Applied activity: Participants will develop a performance appraisal form that incorporates competency evaluations for employees in the fictional organisation. They will focus on measurable outcomes and feedback mechanisms to enhance performance management, ensuring clarity and effectiveness. Output: A performance appraisal form with competency evaluation criteria and guidelines for effective feedback. - Day 5: Evaluating and Sustaining Competency Frameworks. Methods for assessing the effectiveness of competency frameworks and their impact on organisational performance. Gathering feedback from employees and managers on competency use and relevance in daily operations. Adjusting competency frameworks based on organisational changes and evolving business needs. Creating a culture of continuous competency development through ongoing training and support. Reporting on the impact of competencies on organisational performance and employee engagement. Applied activity: In groups, participants will create a comprehensive evaluation plan for the competency framework, including metrics for success, feedback mechanisms, and strategies for ongoing improvement based on the fictional organisation's needs. They will present their plans to the class for discussion. Output: An evaluation plan for the competency framework, detailing metrics, feedback strategies, and recommendations for sustaining effectiveness. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 459 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-459 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14335 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14335 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 572 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-572 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 620 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-620 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 765 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-765 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 959 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-959 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1104 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1104 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1201 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1201 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14336 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14336 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1314 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1314 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1491 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1491 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1604 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1604 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1701 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1701 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14337 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14337 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1846 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1846 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1991 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1991 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2136 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2136 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14338 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14338 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2233 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2233 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2281 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2281 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2523 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2523 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2636 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2636 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2733 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2733 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14339 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14339 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2878 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2878 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3023 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3023 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3152 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3152 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3265 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3265 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14340 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14340 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3378 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3378 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3555 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3555 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3668 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3668 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3716 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3716 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3861 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3861 ## Microsoft Copilot for Business Productivity URL: https://smarthorizon.uk/course/microsoft-copilot-for-business-productivity Brochure: https://smarthorizon.uk/course/microsoft-copilot-for-business-productivity/brochure.pdf Course reference: microsoft-copilot-for-business-productivity Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with practical skills to leverage Microsoft Copilot for enhancing business productivity. Participants will explore its integration within Microsoft 365 applications, focusing on automating tasks, improving collaboration, and generating insights to drive efficiency and innovation in their organisations. Why attend: Many businesses struggle with inefficiencies due to manual processes and fragmented workflows. Microsoft Copilot offers a solution by automating repetitive tasks and enhancing productivity across Microsoft 365 applications. Understanding how to effectively utilise this tool can significantly impact team performance and overall organisational effectiveness. Participants will learn how to implement Copilot in real-world scenarios, enabling them to automate document creation, streamline communication, and extract valuable insights from data. This knowledge is crucial for making informed decisions that enhance business outcomes and drive competitive advantage in a rapidly evolving market. Engaging with Microsoft Copilot allows professionals to transform their daily operations by reducing the time spent on mundane tasks. Participants will practice integrating Copilot into their workflows, allowing for improved collaboration and efficiency within teams. They will develop capabilities to create automated reports, summarise meetings, and analyse data effectively. By the end of the course, attendees will be equipped to leverage Copilot's features to enhance productivity, foster innovation, and contribute to their organisation's strategic objectives. This practical experience will empower them to implement Copilot solutions that align with their specific business needs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, practical demonstrations, and scenario-based exercises to build participants' capabilities. Each day includes hands-on activities where participants apply Microsoft Copilot features to solve specific business challenges. For example, they will automate document generation, streamline team communication, and analyse data using Copilot's AI capabilities. Outputs include automated reports, collaborative documents, and data analysis presentations, providing tangible evidence of their learning and application of skills. This approach ensures that participants not only understand the theoretical aspects of Copilot but also gain practical experience in using it to enhance productivity in their roles. Each exercise is designed to reinforce learning and encourage immediate application in their work environments. Target audience: This course is suitable for: Business Analysts: Enhance data analysis and reporting capabilities using Copilot. Project Managers: Improve project documentation and communication through automation. Administrative Professionals: Streamline routine tasks and document management with Copilot. IT Professionals: Facilitate the integration of Copilot into existing workflows. Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Cape Town, Rome Course objectives: - Demonstrate Copilot's features within Microsoft 365 applications to enhance productivity. - Automate document creation processes using Copilot to save time and reduce errors. - Integrate Copilot into team collaboration tools to improve communication efficiency. - Generate data-driven insights using Copilot to inform business decisions. - Assess the impact of Copilot on workflow efficiency and team performance. - Design a project plan incorporating Copilot features to streamline operations. Target competencies: - Utilising Microsoft Copilot for task automation. - Enhancing collaboration through integrated tools. - Generating insights from data analysis. - Improving document management processes. - Streamlining project workflows with technology. - Facilitating team communication using digital tools. Course outline: - Day 1: Introduction to Microsoft Copilot. Overview of Microsoft Copilot and its capabilities in business contexts. Understanding the integration with Microsoft 365 applications for productivity enhancement. Identifying specific business productivity challenges Copilot can effectively address. Exploring examples of successful Copilot implementation in various industries. Setting up Microsoft Copilot for personal and team use. Applied activity: Participants will explore Microsoft Copilot's interface and features, identifying specific tasks they wish to automate in their roles. They will create a detailed list of potential use cases relevant to their work, considering both individual and team applications. Output: A personalised list of Copilot use cases tailored to individual roles and team needs. - Day 2: Automating Document Creation. Using Copilot to generate reports and presentations efficiently and accurately. Creating templates for consistent and professional documentation across teams. Leveraging AI for content suggestions and improvements in writing quality. Integrating Copilot with Word and PowerPoint for enhanced productivity and collaboration. Best practices for establishing automated document workflows to save time. Applied activity: Participants will create a detailed report using Copilot to automate data input and formatting. They will apply templates and content suggestions to enhance the document's quality and ensure it meets organisational standards. Output: An automated report generated using Microsoft Copilot, demonstrating effective use of templates and AI suggestions. - Day 3: Enhancing Team Collaboration. Integrating Copilot with Microsoft Teams for seamless communication and collaboration. Utilising Copilot for generating meeting summaries and actionable follow-up items. Collaborative document editing with Copilot assistance for team projects and tasks. Managing tasks and deadlines using Copilot features effectively to improve accountability. Exploring Copilot's role in enhancing remote team dynamics and productivity. Applied activity: Participants will use Copilot within Teams to summarise a fictional meeting and generate a follow-up action plan. They will collaborate on a shared document to assign tasks and set deadlines, ensuring clarity and accountability. Output: A meeting summary and action plan created with Copilot's assistance, ready for team distribution. - Day 4: Data Analysis and Insights Generation. Using Copilot to analyse data in Excel and Power BI effectively and efficiently. Automating data visualisation and reporting processes with Copilot's capabilities. Generating actionable insights from complex datasets with AI assistance. Creating interactive dashboards that reflect real-time data for stakeholders and decision-makers. Best practices for data-driven decision making using Copilot to enhance outcomes. Applied activity: Participants will analyse a provided dataset using Copilot in Excel, generating visualisations and insights to present to stakeholders. They will create a dashboard summarising key findings and recommendations based on their analysis. Output: A data analysis report and interactive dashboard created with Copilot, showcasing insights and visualisations. - Day 5: Integrated Application of Copilot. Combining Copilot features across Microsoft 365 applications for comprehensive productivity solutions. Developing a detailed project plan using Copilot to streamline workflows and processes. Evaluating the effectiveness of Copilot in improving overall productivity and efficiency. Identifying areas for further Copilot integration in business processes and operations. Preparing for future developments in AI and productivity tools within organisations. Applied activity: Participants will design a comprehensive project plan that incorporates multiple Copilot features across different applications, addressing specific business objectives and workflows. They will present their plans to the group for feedback and discussion. Output: A comprehensive project plan that integrates Microsoft Copilot features, ready for implementation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 479 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-479 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14341 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14341 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 640 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-640 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 801 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-801 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 914 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-914 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1011 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1011 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1124 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1124 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1301 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1301 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14342 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14342 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1414 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1414 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1511 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1511 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1656 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1656 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1801 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1801 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14343 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14343 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1946 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1946 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2043 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2043 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2156 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2156 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2397 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2397 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14344 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14344 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2446 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2446 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2543 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2543 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2688 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2688 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2833 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2833 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14345 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14345 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2978 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2978 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3107 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3107 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3188 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3188 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3365 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3365 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14346 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14346 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3478 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3478 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3575 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3575 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3736 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3736 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3897 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3897 ## Business Intelligence and Data Visualisation URL: https://smarthorizon.uk/course/business-intelligence-and-data-visualisation Brochure: https://smarthorizon.uk/course/business-intelligence-and-data-visualisation/brochure.pdf Course reference: business-intelligence-and-data-visualisation Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides professionals with the skills to leverage business intelligence tools and data visualisation techniques. Participants will learn to analyse data, create impactful visualisations, and make informed decisions based on data-driven insights, enhancing their organisational effectiveness. Why attend: Organisations face significant challenges in interpreting vast amounts of data to drive strategic decisions. Professionals often struggle to transform raw data into actionable insights that can influence business outcomes. This course addresses these challenges by equipping participants with the necessary skills to effectively analyse and visualise data, ensuring they can contribute meaningfully to their organisation's objectives. By mastering these skills, participants will be able to identify trends, assess performance metrics, and communicate findings that support strategic initiatives, ultimately enhancing their decision-making capabilities and fostering a data-driven culture within their teams. Furthermore, they will learn to navigate complex datasets and utilise various BI tools to streamline their reporting processes, making their insights more impactful and relevant. Participants will engage in practical exercises that simulate real-world scenarios, such as developing dashboards and reports that inform decision-making. They will learn to select appropriate visualisation techniques based on data characteristics and audience needs, ensuring clarity and impact. By mastering business intelligence tools and visualisation techniques, attendees will enhance their ability to communicate complex data clearly and persuasively. This capability is crucial for driving organisational change, as it empowers professionals to present data insights effectively, influence stakeholders, and support data-driven strategies that align with their organisation's goals. Ultimately, this course will enable participants to elevate their analytical skills and contribute to their organisation's success through informed decision-making. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of hands-on workshops, case studies, and group discussions to facilitate learning. Participants will work with real datasets to create visualisations using business intelligence software, allowing them to apply theoretical concepts in practical settings. Each day includes targeted exercises that build specific skills, such as data analysis, visualisation design, and dashboard creation. Participants will produce tangible outputs, including interactive dashboards and comprehensive reports, demonstrating their ability to convey insights effectively. This approach ensures that learning is not only theoretical but also practical, enabling participants to apply their skills immediately in their professional roles. Additionally, peer feedback during group activities will enhance collaborative learning and critical thinking. Target audience: This course is suitable for: Data Analysts responsible for interpreting data and generating reports. Business Managers seeking to make data-driven decisions. Marketing Professionals aiming to visualise campaign performance metrics. IT Professionals involved in implementing business intelligence solutions. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Singapore, London, Barcelona, Vienna, Cape Town Course objectives: - Analyse data sets to identify trends and patterns relevant to business decisions. - Design effective data visualisations that communicate insights clearly to stakeholders. - Construct interactive dashboards using business intelligence tools for real-time data analysis. - Prioritise key performance indicators (KPIs) that align with organisational goals. - Justify the selection of specific visualisation techniques based on data characteristics. - Evaluate the effectiveness of different data presentation methods in conveying information. Target competencies: - Data analysis and interpretation skills. - Proficiency in business intelligence software. - Ability to create compelling data visualisations. - Understanding of key performance indicators and metrics. - Effective communication of data insights to stakeholders. - Critical thinking in evaluating data presentation methods. Course outline: - Day 1: Introduction to Business Intelligence and Data Analysis. Overview of business intelligence concepts and their importance in decision-making. Understanding data types, sources, and their relevance to BI processes. Key methodologies for data analysis and interpretation in business contexts. Introduction to data warehousing, ETL processes, and data quality considerations. Identifying business needs and defining analytical objectives for effective reporting. Applied activity: Participants will analyse a provided dataset to identify key trends and insights relevant to a fictional company's strategic goals. They will collaborate in small groups to discuss their findings and propose actionable recommendations based on their analysis. Output: A summary report detailing identified trends, insights, and potential business implications. - Day 2: Data Visualisation Principles and Techniques. Fundamentals of data visualisation and its critical role in business intelligence. Exploring various types of visualisations and their appropriate applications. Best practices for designing effective and engaging visualisations for diverse audiences. Understanding audience needs and tailoring visualisations to enhance comprehension. Common pitfalls in data visualisation and strategies to avoid them. Applied activity: Using a dataset, participants will create various visualisations (charts, graphs) to represent the same data. They will evaluate which formats best convey the intended message and discuss their choices with peers to refine their visualisation skills. Output: A portfolio of visualisations with explanations of their effectiveness and intended audience. - Day 3: Business Intelligence Tools and Software. Overview of popular BI tools and their functionalities in data analysis. Hands-on training with selected business intelligence software for practical application. Creating dashboards and reports using BI tools to track performance metrics. Integrating data from multiple sources for comprehensive analysis and reporting. Evaluating BI tools based on organisational needs and user requirements. Applied activity: Participants will use a BI tool to create a dashboard that tracks key performance indicators for a fictional company, focusing on usability, clarity, and the ability to derive insights from the data presented. Output: An interactive dashboard showcasing selected KPIs and insights derived from the data. - Day 4: Advanced Data Analysis Techniques. Exploring advanced analytical methods, including predictive analytics and data mining. Applying statistical techniques to enhance data insights and decision-making. Using scenario analysis to inform strategic decision-making processes. Understanding the role of machine learning in enhancing business intelligence capabilities. Case studies of successful data-driven decision-making in various industries. Applied activity: Participants will apply advanced analytical techniques to a dataset, simulating a predictive analysis scenario. They will present their findings to the group, focusing on the implications of their analysis for business strategy. Output: A presentation summarising the predictive analysis results, insights, and strategic recommendations. - Day 5: Integrating BI and Visualisation for Strategic Decision-Making. Combining data analysis and visualisation for impactful storytelling in business contexts. Developing a data-driven decision-making framework that aligns with organisational goals. Assessing the impact of data insights on business strategy and operational efficiency. Communicating findings to stakeholders effectively to drive action and support initiatives. Creating a culture of data-driven decision-making within teams and across the organisation. Applied activity: Participants will work in teams to develop a comprehensive business report that integrates their analyses and visualisations. They will present their report to a panel acting as stakeholders, focusing on the strategic implications of their findings. Output: A complete business report with integrated data analysis, visualisations, and strategic recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 408 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-408 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 553 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-553 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 666 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-666 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 827 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-827 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 940 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-940 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14347 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14347 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1053 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1053 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1230 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1230 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1343 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1343 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1440 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1440 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1585 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1585 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14348 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14348 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1730 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1730 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1875 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1875 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1972 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1972 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2085 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2085 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14349 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14349 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2262 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2262 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2358 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2358 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2472 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2472 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14350 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14350 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2617 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2617 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2762 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2762 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2907 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2907 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3004 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3004 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3052 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3052 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14351 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14351 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3294 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3294 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3407 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3407 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3504 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3504 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3649 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3649 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14352 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14352 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3762 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3762 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3923 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3923 ## New Leaders Development URL: https://smarthorizon.uk/course/new-leaders-development Brochure: https://smarthorizon.uk/course/new-leaders-development/brochure.pdf Course reference: new-leaders-development Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips emerging leaders with essential skills in team dynamics, decision-making, and strategic thinking. Participants will engage in practical scenarios to develop their leadership style, enhance communication, and foster a collaborative work environment, preparing them for effective leadership roles. Why attend: Emerging leaders often face challenges in establishing authority and building trust within their teams. This course addresses these issues by providing practical strategies for effective communication and team engagement, which are crucial for fostering a positive workplace culture. Participants will learn to navigate common leadership dilemmas, such as managing diverse team personalities and aligning team goals with organisational objectives. By focusing on real-world applications, they will gain insights into how to motivate teams and drive performance, ensuring they can lead their teams confidently and effectively in various situations. The course focuses on developing critical leadership capabilities, such as conflict resolution, strategic decision-making, and performance management. Through interactive workshops and real-world scenarios, participants will practice these skills, enabling them to make informed decisions, motivate their teams, and drive organisational success. They will engage in exercises that simulate leadership challenges, allowing them to refine their approach to team dynamics and enhance their problem-solving abilities. By the end of the course, they will be equipped to tackle leadership challenges head-on, ensuring they can contribute positively to their organisations and inspire their teams to achieve high performance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, role-playing exercises, and case studies to enhance learning. Participants will engage in simulations that mimic real-life leadership challenges, allowing them to practice decision-making and communication skills in a safe environment. Each day includes practical exercises that require participants to apply concepts in scenarios relevant to their roles, fostering deeper understanding and retention. Outputs include action plans, team assessments, and leadership style evaluations, providing tangible evidence of their learning and development. This hands-on approach ensures that participants leave with applicable skills and strategies that can be implemented immediately in their workplaces, enhancing their leadership effectiveness. Target audience: This course is suitable for: Team Leaders seeking to enhance their leadership skills. Supervisors transitioning into managerial roles. Project Managers aiming to improve team performance. Department Heads looking to develop future leaders. Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Rome, Barcelona Course objectives: - Analyse team dynamics to identify areas for improvement in collaboration and engagement. - Design a personal leadership development plan that aligns with organisational goals and values. - Assess communication styles within a team to enhance effectiveness and reduce misunderstandings. - Prioritise tasks and delegate responsibilities based on team strengths and weaknesses effectively. - Construct strategies for conflict resolution and team motivation to improve performance. - Justify decisions made during simulations to demonstrate strategic thinking and leadership effectiveness. - Evaluate team performance metrics to inform leadership decisions and drive improvements. Target competencies: - Effective communication and active listening skills. - Strategic decision-making and problem-solving abilities. - Conflict resolution and negotiation techniques. - Team motivation and performance management. - Self-awareness and personal leadership style development. - Delegation and task prioritisation skills. - Analytical thinking for performance evaluation. Course outline: - Day 1: Understanding Leadership Fundamentals. Defining leadership and its impact on team performance and culture. Exploring different leadership styles and their effectiveness in various contexts. Identifying personal leadership strengths and areas for growth through self-assessment. Understanding the role of emotional intelligence in leadership effectiveness. Recognising the importance of vision, values, and ethics in leadership. Applied activity: Participants will reflect on their leadership experiences and identify their preferred leadership style. They will share insights with peers to gain feedback and explore different perspectives on effective leadership, discussing how these styles can impact team dynamics. Output: A personal leadership style assessment report detailing insights and reflections. - Day 2: Building Effective Teams. Understanding team roles and dynamics to enhance collaboration and productivity. Techniques for fostering trust and open communication within teams to improve engagement. Identifying and addressing common team challenges, such as conflict and disengagement, through proactive strategies. Strategies for effective team communication and feedback mechanisms to ensure clarity. Methods for measuring team performance and engagement through KPIs and regular assessments. Applied activity: In groups, participants will analyse a fictional team scenario, identifying strengths and weaknesses. They will develop a plan to enhance team collaboration and present their strategies to the class, focusing on actionable steps and expected outcomes for improvement. Output: A team development action plan outlining strategies and expected outcomes. - Day 3: Decision-Making and Problem-Solving. Frameworks for effective decision-making in leadership contexts, including risk assessment. Analysing risks and benefits in decision-making processes using real data and team input. Utilising feedback and team input for informed decisions that align with goals. Encouraging creative problem-solving approaches within teams to foster innovation. Evaluating the outcomes of decisions made and their impact on team dynamics and performance. Applied activity: Participants will engage in a simulation where they must make critical decisions based on a fictional organisational crisis. They will evaluate the impact of their choices on team dynamics and performance, discussing alternative strategies and potential outcomes with peers. Output: A decision-making evaluation report summarising the choices made and their impacts. - Day 4: Conflict Resolution and Negotiation. Understanding the sources of conflict in teams and their implications for performance. Techniques for effective conflict resolution and mediation strategies to restore harmony. Negotiation tactics for leaders to achieve win-win outcomes in challenging situations. Role of mediation in conflict situations and when to employ it effectively. Creating a conflict resolution framework tailored for teams to prevent future issues. Applied activity: Participants will role-play a conflict scenario, practising negotiation and mediation techniques to resolve the issue. They will reflect on their approaches and outcomes with peers, discussing lessons learned and alternative strategies for future conflicts. Output: A conflict resolution strategy document outlining techniques and lessons learned. - Day 5: Integrating Leadership Skills. Synthesising leadership skills learned throughout the course into a cohesive strategy for application. Developing a comprehensive leadership action plan for personal and team growth based on insights gained. Setting personal and team goals for future leadership development initiatives to ensure progress. Creating accountability mechanisms for ongoing leadership growth and assessment of effectiveness. Presenting leadership plans to peers for constructive feedback and refinement to enhance clarity. Applied activity: Participants will create and present a comprehensive leadership development plan that integrates all skills learned throughout the course. They will receive peer feedback to refine their strategies and commitments, ensuring practical applicability in their roles. Output: A final leadership development plan that outlines personal and team growth strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 511 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-511 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14353 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14353 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 704 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-704 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 784 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-784 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 865 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-865 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1043 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1043 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1156 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1156 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1252 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1252 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1397 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1397 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14354 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14354 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1543 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1543 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1688 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1688 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1784 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1784 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1897 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1897 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14355 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14355 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2075 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2075 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2188 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2188 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2300 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2300 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2429 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2429 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14356 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14356 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2575 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2575 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2720 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2720 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2816 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2816 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14357 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14357 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2929 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2929 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3171 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3171 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3220 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3220 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3316 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3316 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3461 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3461 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14358 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14358 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3607 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3607 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3800 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3800 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3880 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3880 ## Digital Business Entrepreneurship URL: https://smarthorizon.uk/course/digital-business-entrepreneurship Brochure: https://smarthorizon.uk/course/digital-business-entrepreneurship/brochure.pdf Course reference: digital-business-entrepreneurship Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the essential skills and strategies for launching and managing a digital business. Participants will explore e-commerce models, digital marketing techniques, and operational frameworks to effectively navigate the digital landscape and drive entrepreneurial success. Why attend: Entrepreneurs face unique challenges in the digital marketplace, including intense competition, customer engagement, and technology integration. Understanding these challenges is crucial for developing a sustainable business model. This course equips participants with the tools to identify market opportunities, assess customer needs, and address operational hurdles effectively. By engaging with practical scenarios, participants will learn to create value propositions that resonate with their target audience and differentiate their offerings in a crowded market. Participants will also explore how to leverage data analytics to inform business decisions and enhance customer experiences, ensuring their digital business remains competitive and relevant. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to apply digital strategies and make informed decisions. By developing a comprehensive digital business plan, they will learn to leverage technology and data analytics to enhance their business operations and marketing efforts. The course also focuses on financial planning, allowing participants to create budgets and forecasts that align with their business goals. This holistic approach ensures that attendees leave with actionable insights and a clear roadmap for launching and growing their digital enterprises. With a focus on collaboration and peer feedback, participants will refine their strategies and gain confidence in their entrepreneurial capabilities. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to foster a hands-on learning environment. Participants will engage in scenario-based simulations that mimic the challenges of running a digital business. Each day will include practical exercises where participants will develop specific outputs, such as a digital business plan, marketing strategies, and operational frameworks. This approach ensures that participants not only learn theoretical concepts but also apply them in realistic contexts, providing tangible evidence of their learning and application of concepts. Collaborative group work will further enhance peer learning and feedback, allowing participants to refine their ideas and strategies through constructive critique. Target audience: This course is suitable for: Aspiring entrepreneurs looking to launch a digital business. Small business owners seeking to transition to an online model. Marketing professionals aiming to enhance their digital strategy skills. Business analysts focused on e-commerce and digital market trends. Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Rome, Barcelona Course objectives: - Analyse various digital business models and their applicability to different markets. - Design a comprehensive digital marketing strategy tailored to a specific target audience. - Evaluate the effectiveness of digital tools and platforms for business operations. - Construct a viable digital business plan incorporating financial projections and marketing strategies. - Assess customer engagement techniques and their impact on digital sales. - Prioritise key performance indicators (KPIs) for measuring digital business success. Target competencies: - Developing a digital business model canvas. - Implementing effective digital marketing campaigns. - Utilising analytics tools for business decision-making. - Creating customer personas for targeted marketing efforts. - Managing online customer relationships and engagement strategies. - Conducting market research to identify digital opportunities. Course outline: - Day 1: Understanding Digital Business Models. Introduction to digital entrepreneurship and its significance in the modern economy. Exploration of various e-commerce models: B2B, B2C, C2C, and subscription-based. Identifying market needs and opportunities in the digital space through research. Evaluating the role of technology in shaping innovative business models. Case studies of successful digital businesses and their strategies. Applied activity: Participants will analyse different digital business models and their market fit. They will work in groups to select a model, identify potential challenges, and propose strategies to overcome them, considering factors like target audience and competitive landscape. Output: A report summarising the chosen digital business model, its market analysis, and identified challenges. - Day 2: Crafting Effective Digital Marketing Strategies. Overview of digital marketing channels: SEO, PPC, social media, and email marketing, and their roles in business. Developing a customer journey map to enhance engagement and conversion rates. Creating compelling content for digital platforms that resonates with target audiences. Utilising analytics to measure marketing effectiveness and adjust strategies accordingly. Exploring tools for automating digital marketing efforts to improve efficiency. Applied activity: Participants will design a digital marketing strategy for their selected business model, focusing on customer engagement and retention strategies. They will identify key channels and tactics to reach their audience effectively, incorporating metrics for success. Output: A detailed digital marketing plan outlining channels, content strategies, and KPIs for success. - Day 3: Operational Frameworks for Digital Businesses. Understanding the operational needs of a digital business, including logistics and supply chain management. Exploring customer relationship management (CRM) systems and their importance in digital contexts. Evaluating payment gateways and transaction processes to ensure smooth operations. Best practices for managing remote teams and digital workflows to enhance productivity. Implementing tools for project management and collaboration in a digital environment. Applied activity: Participants will develop an operational framework for their digital business, addressing logistics, customer service, team management, and technology integration. They will consider scalability and efficiency, proposing solutions for potential operational challenges. Output: An operational plan detailing processes, tools, and team roles necessary for effective operations. - Day 4: Financial Planning and Performance Metrics. Introduction to financial modelling for digital businesses, including revenue streams and cost structures. Creating budgets and financial forecasts that align with business objectives and market conditions. Identifying key performance indicators (KPIs) for measuring digital success and growth. Understanding funding options for digital startups, including bootstrapping and venture capital. Evaluating financial health through analytics and reporting tools for informed decision-making. Applied activity: Participants will create a financial model for their digital business, including revenue projections, budget allocations, and funding strategies. They will assess risks and opportunities in their financial planning, preparing for potential investor presentations. Output: A financial plan with projections, identified KPIs, and a risk assessment. - Day 5: Integrated Digital Business Plan Development. Combining marketing, operations, and financial planning into a cohesive strategy for launch. Presenting and defending the digital business plan to peers and instructors for constructive feedback. Identifying potential risks and mitigation strategies to ensure business resilience. Preparing for launch: finalising the business plan and setting timelines for implementation. Creating an action plan for post-launch evaluation and growth. Applied activity: Participants will integrate all components developed throughout the course into a comprehensive digital business plan, presenting it to peers for feedback and refinement. They will address questions and concerns raised during presentations, ensuring clarity and feasibility. Output: A complete digital business plan ready for implementation, including feedback from peers. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 441 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-441 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14359 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14359 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 586 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-586 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 651 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-651 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 731 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-731 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 973 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-973 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1086 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1086 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1183 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1183 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14360 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14360 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1328 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1328 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1473 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1473 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1618 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1618 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1715 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1715 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14361 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14361 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1828 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1828 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2005 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2005 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2118 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2118 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14362 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14362 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2215 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2215 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2311 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2311 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2505 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2505 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2650 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2650 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2747 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2747 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14363 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14363 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2860 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2860 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3037 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3037 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3134 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3134 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3247 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3247 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14364 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14364 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3392 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3392 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3537 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3537 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3682 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3682 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3747 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3747 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3827 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3827 ## Customer Experience Perfection for Modern Managers URL: https://smarthorizon.uk/course/customer-experience-perfection-for-modern-managers Brochure: https://smarthorizon.uk/course/customer-experience-perfection-for-modern-managers/brochure.pdf Course reference: customer-experience-perfection-for-modern-managers Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips modern managers with advanced strategies and tools to enhance customer experience. Participants will learn to analyse customer journeys, implement feedback mechanisms, and design service improvements, ensuring they can lead teams to achieve exceptional customer satisfaction and loyalty. Why attend: Managers often face challenges in understanding and improving customer experiences, which can directly impact retention and revenue. By mastering customer journey mapping and feedback analysis, participants will identify pain points and opportunities for enhancement, leading to more effective service delivery. This course empowers managers to implement actionable strategies based on real-time customer insights, fostering a culture of continuous improvement. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to make informed decisions that elevate the overall customer experience. By the end, they will be equipped to drive initiatives that significantly enhance customer satisfaction and loyalty. Developing a customer-centric culture is crucial for modern businesses. This course enables managers to implement actionable strategies based on real-time customer insights. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to make informed decisions that elevate the overall customer experience. Managers will learn to communicate effectively with their teams about customer needs, ensuring alignment across departments. They will also develop skills to analyse feedback data, enabling them to prioritise initiatives that align with business objectives and customer needs. This comprehensive approach ensures that participants leave with the tools necessary to lead their organisations towards customer experience excellence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to deepen understanding of customer experience principles. Participants will engage in scenario-based simulations that require them to apply customer journey mapping and feedback analysis techniques. Each day includes practical tasks where participants will create customer journey maps, design feedback mechanisms, and develop service improvement proposals. Outputs will include detailed reports and strategic plans that demonstrate their ability to translate theory into practice. This hands-on approach ensures that participants not only learn concepts but also apply them in realistic contexts, enhancing retention and capability. The collaborative environment encourages peer feedback and knowledge sharing, further enriching the learning experience. Target audience: This course is suitable for: Customer Experience Managers responsible for enhancing service delivery. Operations Managers focused on improving customer interactions and satisfaction. Marketing Managers aiming to align campaigns with customer insights. Product Managers who need to understand customer feedback for product development. Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Cape Town, Vienna Course objectives: - Analyse customer journey maps to identify key touchpoints and pain points in the customer experience. - Design effective feedback mechanisms to capture customer insights and improve service delivery. - Evaluate service delivery processes for opportunities to enhance customer satisfaction and loyalty. - Construct a customer experience improvement plan based on data analysis and stakeholder input. - Justify the implementation of customer-centric strategies to stakeholders using evidence from customer feedback. - Prioritise initiatives that align with business objectives and customer needs, ensuring effective resource allocation. Target competencies: - Ability to map customer journeys effectively and identify critical touchpoints. - Skill in analysing customer feedback for actionable insights and service improvements. - Competence in designing customer-centric service enhancements based on data. - Capability to communicate customer experience strategies to teams and stakeholders. - Proficiency in prioritising customer experience initiatives based on business impact and customer needs. - Expertise in fostering a customer-centric culture within teams and across departments. Course outline: - Day 1: Understanding Customer Experience Fundamentals. Define customer experience and its importance in modern business contexts. Explore the components of customer satisfaction and loyalty metrics. Identify key performance indicators for measuring customer experience effectively. Discuss the role of customer feedback in shaping service delivery improvements. Examine case studies of successful customer experience strategies across industries. Applied activity: Participants will analyse a fictional company's customer feedback data to identify trends and areas for improvement, using analytical tools discussed in class. They will work in groups to discuss their findings and propose initial recommendations. Output: A report summarising key findings and actionable recommendations for enhancing customer experience. - Day 2: Mapping the Customer Journey. Introduce customer journey mapping techniques and tools for effective analysis. Identify touchpoints and interactions in the customer journey for various personas. Create detailed customer personas to guide experience design and improvements. Assess the emotional journey of customers at each touchpoint for deeper insights. Utilise journey maps to pinpoint pain points and opportunities for service enhancement. Applied activity: In groups, participants will create a customer journey map for a fictional product, identifying critical touchpoints and customer emotions at each stage. They will then present their maps to the class for feedback. Output: A comprehensive customer journey map highlighting key insights, pain points, and opportunities for improvement. - Day 3: Implementing Effective Feedback Mechanisms. Discuss the importance of real-time feedback in enhancing customer experience. Explore various feedback collection methods (surveys, interviews, focus groups). Design feedback loops to ensure continuous improvement based on customer insights. Analyse feedback data to derive actionable insights for service enhancements. Evaluate the effectiveness of feedback mechanisms in practice and their impact on customer satisfaction. Applied activity: Participants will design a feedback mechanism for a fictional service, considering the best methods for collecting and analysing customer insights. They will role-play as customers providing feedback to test their designs. Output: A detailed proposal for a customer feedback system, including metrics for success and anticipated outcomes. - Day 4: Enhancing Service Delivery Processes. Identify service delivery processes that directly impact customer experience and satisfaction. Evaluate current practices against customer expectations and industry standards. Introduce service design thinking principles for effective service improvement. Develop strategies for training staff on customer engagement and service excellence. Create a framework for measuring service delivery effectiveness and customer satisfaction. Applied activity: Working in teams, participants will assess a fictional service delivery process and propose enhancements based on customer feedback and service design principles. They will present their proposals to the class for critique. Output: A presentation outlining proposed service improvements and expected outcomes, including implementation steps. - Day 5: Integrating Customer Experience Strategies. Synthesize learnings from previous days into a cohesive customer experience strategy. Prioritise initiatives based on customer impact, feasibility, and business goals. Develop a customer experience improvement plan for a fictional company, integrating insights from the entire course. Communicate strategies effectively to stakeholders, ensuring buy-in and support. Establish metrics for tracking the success of implemented strategies and continuous improvement. Applied activity: Participants will collaborate to create a comprehensive customer experience improvement plan for a fictional organisation, integrating insights from the entire course. They will prepare to present their plan to a mock board of directors. Output: A strategic customer experience improvement plan ready for presentation to stakeholders, including a timeline and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 491 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-491 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 603 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-603 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 845 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-845 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 893 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-893 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14365 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14365 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 990 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-990 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1136 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1136 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1280 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1280 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1426 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1426 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1523 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1523 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14366 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14366 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1635 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1635 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1813 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1813 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1925 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1925 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2022 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2022 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14367 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14367 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2168 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2168 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2344 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2344 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2458 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2458 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2555 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2555 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14368 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14368 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2667 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2667 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2845 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2845 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2957 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2957 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14369 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14369 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3070 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3070 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3200 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3200 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3344 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3344 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3490 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3490 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3587 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3587 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14370 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14370 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3699 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3699 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3941 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3941 ## Graphic Design & Desktop Publishing URL: https://smarthorizon.uk/course/graphic-design-and-desktop-publishing Brochure: https://smarthorizon.uk/course/graphic-design-and-desktop-publishing/brochure.pdf Course reference: graphic-design-and-desktop-publishing Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides working adults with essential skills in graphic design and desktop publishing, focusing on practical applications in creating visual content for print and digital media. Participants will learn to use industry-standard tools to produce professional-quality designs and publications. Why attend: Graphic design and desktop publishing are critical for effective communication across various sectors, including marketing, education, and corporate environments. Professionals often face challenges in creating visually appealing materials that resonate with their target audience while adhering to brand guidelines. Mastering these skills enables participants to enhance their creative output, streamline workflows, and contribute significantly to their organisation's marketing and communication strategies. By understanding design principles, they can make informed decisions about layout, colour, and typography, ultimately improving the effectiveness of their visual communications. This course empowers participants to tackle real-world design challenges with confidence, ensuring their work meets professional standards. Participants will engage in hands-on projects that simulate real-world scenarios, such as designing brochures, flyers, and digital content. They will develop capabilities in layout design, typography, and image editing, allowing them to make informed decisions about visual communication strategies and tools. This course equips them with the skills to assess design briefs critically, apply industry-standard software effectively, and create cohesive brand identities. By the end of the course, participants will be prepared to tackle complex design challenges, enhancing their professional portfolios and increasing their value in the job market. They will also gain insights into the print production process, ensuring their designs are ready for distribution. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of practical workshops, collaborative projects, and individual assignments to reinforce learning. Participants will engage in design exercises using software like Adobe InDesign and Photoshop, creating tangible outputs such as marketing materials and digital publications. Each day includes specific tasks that build on previous knowledge, culminating in a comprehensive design project. Feedback sessions will enhance their understanding of design principles and improve their work quality. Participants will also have opportunities to present their work, allowing them to articulate their design choices and receive constructive criticism, further solidifying their learning experience. This approach ensures that participants not only learn theoretical concepts but also apply them in practical contexts, preparing them for real-world challenges. Target audience: This course is suitable for: Marketing professionals seeking to enhance their design skills for promotional materials. Administrative staff responsible for producing internal and external communications. Small business owners aiming to create their own marketing collateral. Freelancers looking to expand their service offerings in graphic design. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Cape Town, Barcelona, Vienna Course objectives: - Analyse design briefs to identify key requirements for graphic projects. - Design effective layouts for print and digital publications using industry-standard software. - Create and edit images that enhance visual communication in publications. - Evaluate typography choices to improve readability and aesthetic appeal. - Construct a cohesive brand identity through consistent design elements. - Justify design decisions based on audience analysis and project goals. Target competencies: - Proficient use of graphic design software for creating visual content. - Ability to apply design principles to enhance publication effectiveness. - Skill in developing layouts that align with branding guidelines. - Understanding of typography and its impact on communication. - Capability to edit and manipulate images for various media. - Knowledge of print production processes and specifications. Course outline: - Day 1: Foundations of Graphic Design. Introduction to graphic design principles and elements, including balance, contrast, and unity. Understanding colour theory and its application in design to evoke emotions and responses. Exploring typography: types, hierarchy, and legibility for effective communication. Overview of design software: Adobe InDesign and Photoshop, including basic functions and features. The role of graphic design in branding and marketing, focusing on visual identity. Applied activity: Participants will analyse a provided design brief for a marketing brochure, identifying key requirements, target audience considerations, and potential design challenges. They will outline initial design ideas based on their analysis, considering elements such as colour, typography, and layout. Output: A design brief analysis report highlighting key insights, initial concepts, and design challenges. - Day 2: Creating Compelling Layouts. Principles of layout design for print and digital media, focusing on visual hierarchy and flow. Using grids and alignment for effective composition and reader engagement. Incorporating images and graphics into layouts to support messaging and branding. Balancing text and visuals for maximum impact, ensuring clarity and appeal. Practical exercises in creating layouts using Adobe InDesign, applying learned principles. Applied activity: Participants will create a layout for a promotional flyer, applying principles of balance, alignment, and visual hierarchy. They will select appropriate images and typography to enhance the design, ensuring it aligns with the identified brand identity from Day 1. Output: A completed promotional flyer layout ready for print and digital distribution. - Day 3: Image Editing and Enhancement. Techniques for image editing using Adobe Photoshop, including cropping, colour correction, and retouching. Understanding resolution and file formats for print and digital applications to ensure quality. Creating visual assets: logos, icons, and illustrations that align with branding. Applying filters and effects to enhance images while maintaining professionalism. Best practices for sourcing and using stock images ethically and effectively. Applied activity: Participants will edit a series of images for use in their previous flyer project, focusing on colour correction, cropping, and applying effects to improve visual appeal. They will ensure images align with the overall design theme established earlier. Output: A set of edited images suitable for inclusion in the promotional flyer. - Day 4: Typography in Design. Exploring the impact of typography on design effectiveness and audience perception. Choosing typefaces that align with brand identity and enhance readability. Creating typographic hierarchies for clarity and emphasis in design projects. Practical exercises in combining typefaces and styles to create visual interest. Understanding typographic spacing and alignment to improve overall design quality. Applied activity: Participants will develop a typographic style guide for their flyer project, selecting typefaces and establishing hierarchy and spacing rules for text elements. They will ensure that their choices reflect the brand identity and enhance the overall design. Output: A typographic style guide document for the promotional flyer, detailing typefaces and usage. - Day 5: Integrated Design Project. Combining graphic design elements into a cohesive project that meets client needs. Understanding the print production process and specifications for final outputs. Finalising designs for print and digital distribution, ensuring quality and consistency. Presenting design work and receiving constructive feedback from peers and instructors. Reflecting on design choices and their impact on communication effectiveness. Applied activity: Participants will integrate all elements developed throughout the course to create a complete marketing brochure. They will prepare a presentation to showcase their design choices and rationale to the group, focusing on how their design meets the brief and engages the audience. Output: A complete marketing brochure and presentation materials, ready for critique. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 434 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-434 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 547 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-547 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 724 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-724 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 821 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-821 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 934 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-934 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1079 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1079 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14371 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14371 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1224 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1224 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1369 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1369 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1466 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1466 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1579 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1579 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14372 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14372 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1756 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1756 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1869 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1869 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1966 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1966 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2111 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2111 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14373 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14373 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2256 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2256 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2384 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2384 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2498 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2498 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2611 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2611 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14374 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14374 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2788 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2788 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2901 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2901 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2998 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2998 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3094 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3094 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14375 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14375 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3288 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3288 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3433 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3433 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3530 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3530 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3643 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3643 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14376 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14376 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3820 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3820 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3917 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3917 ## IT Auditing URL: https://smarthorizon.uk/course/it-auditing Brochure: https://smarthorizon.uk/course/it-auditing/brochure.pdf Course reference: it-auditing Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on IT Auditing provides professionals with essential skills to evaluate and improve IT systems' integrity, security, and compliance. Participants will learn to conduct audits, assess risks, and implement controls to ensure effective governance in information technology environments. Why attend: IT auditing is crucial for organisations to ensure that their information systems are secure, compliant, and efficient. Professionals face challenges such as identifying vulnerabilities, ensuring regulatory compliance, and managing IT risks effectively. This course addresses these issues by equipping participants with the tools and techniques necessary to conduct thorough IT audits, assess the effectiveness of controls, and provide actionable insights to stakeholders. Participants will learn to analyse complex IT environments, evaluate risks, and develop strategies to mitigate vulnerabilities, all of which are vital for maintaining the integrity of IT operations and protecting organisational assets. Participants will engage in practical exercises that simulate real-world auditing scenarios, enabling them to develop critical skills such as risk assessment, control evaluation, and compliance analysis. By practising these capabilities, attendees will be able to make informed decisions and recommendations that enhance their organisation's IT governance and security posture. The course also emphasises the importance of clear communication of audit findings to stakeholders, ensuring that recommendations are understood and actionable. This comprehensive approach prepares participants to contribute effectively to their organisations' risk management and compliance efforts, ultimately fostering a culture of accountability and continuous improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of theoretical instruction and practical application through case studies, group discussions, and hands-on workshops. Participants will work on real-life scenarios that require them to apply auditing frameworks and tools, such as COBIT and ISO 27001. Outputs will include audit reports, risk assessments, and compliance checklists, which will serve as evidence of their learning and practical capabilities. Each day focuses on building specific skills through interactive exercises, ensuring that participants not only understand the concepts but can also apply them effectively in their roles as IT auditors. This approach fosters collaboration and peer learning, enhancing the overall educational experience. Target audience: This course is suitable for: IT auditors responsible for evaluating and improving IT systems. Compliance officers ensuring adherence to regulatory standards. IT managers overseeing risk management and governance. Internal auditors focusing on IT-related processes and controls. Destinations: Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Cape Town, Barcelona Course objectives: - Analyse IT governance frameworks to determine their effectiveness in risk management. - Evaluate IT controls to assess their adequacy and compliance with standards. - Conduct a risk assessment to identify vulnerabilities in IT systems. - Design an IT audit plan that addresses key organisational risks and compliance requirements. - Prioritise audit findings based on their impact on business operations. - Construct a comprehensive audit report that outlines findings and recommendations. - Justify the selection of specific audit tools and techniques for various IT environments. Target competencies: - Conducting effective IT audits using established frameworks. - Assessing and mitigating IT risks in organisational contexts. - Implementing controls to ensure compliance with regulations. - Communicating audit findings and recommendations clearly. - Utilising audit tools and techniques for various IT environments. - Collaborating with stakeholders to enhance IT governance. Course outline: - Day 1: Foundations of IT Auditing. Introduction to IT auditing concepts and frameworks, including COBIT and ISO 27001. Understanding the role of IT auditors in organisations and their responsibilities. Overview of regulatory requirements and compliance standards relevant to IT. Key principles of risk management in IT, including risk identification and assessment. Introduction to audit methodologies and tools, focusing on practical applications. Applied activity: Participants will review a fictional organisation's IT governance framework, identifying gaps in compliance and risk management. They will discuss potential improvements and prepare to present their findings to the group, focusing on actionable recommendations and prioritisation of issues. Output: A summary report highlighting identified gaps, initial recommendations, and a presentation outline. - Day 2: Risk Assessment in IT Environments. Identifying and categorising IT risks, including technical, operational, and compliance risks. Conducting risk assessments using qualitative and quantitative methods to evaluate risk exposure. Evaluating the impact and likelihood of identified risks on business objectives and operations. Prioritising risks based on organisational objectives and developing a risk matrix. Developing risk mitigation strategies that align with business goals and compliance requirements. Applied activity: Participants will conduct a risk assessment on a fictional IT system, identifying vulnerabilities and proposing mitigation strategies. They will work in groups to analyse the risks and prepare a presentation summarising their findings and recommendations for risk management. Output: A risk assessment report detailing findings, proposed actions, and a risk mitigation plan. - Day 3: Evaluating IT Controls. Types of IT controls: preventive, detective, and corrective, and their roles in risk management. Assessing the effectiveness of IT controls through testing and evaluation methods. Mapping controls to compliance requirements and organisational policies. Conducting control testing and evaluation to identify deficiencies and areas for improvement. Reporting on control deficiencies and providing actionable recommendations for remediation. Applied activity: Participants will evaluate the effectiveness of controls in a fictional IT environment, using a checklist to identify gaps and prepare a report on their findings. They will collaborate in pairs to discuss their recommendations and present them to the class for feedback. Output: An evaluation report detailing control effectiveness, identified deficiencies, and recommendations for improvement. - Day 4: Developing an IT Audit Plan. Components of an effective IT audit plan, including scope, objectives, and methodologies. Aligning audit objectives with business goals and risk assessments. Selecting audit areas based on risk assessments and organisational priorities. Developing audit procedures and methodologies tailored to specific IT environments. Creating a timeline and resource allocation for audits, including team roles and responsibilities. Applied activity: Participants will design an IT audit plan for a fictional organisation based on identified risks and compliance needs. They will work in groups to develop their plans and present them to the class, receiving feedback on their approach and methodology. Output: A comprehensive IT audit plan including objectives, scope, methodologies, and a timeline. - Day 5: Conducting and Reporting IT Audits. Executing the audit plan and collecting evidence through interviews, observations, and documentation review. Analysing audit findings and drawing conclusions based on collected data and evidence. Communicating results to stakeholders effectively, focusing on clarity and actionable insights. Developing actionable recommendations based on audit findings to improve IT governance and controls. Finalising and presenting the audit report, ensuring it meets professional standards. Applied activity: Participants will conduct a mock IT audit based on their audit plan, analyse findings, and prepare a final report. They will present their reports to the group, simulating a stakeholder meeting where they will defend their conclusions and recommendations. Output: A final audit report summarising findings, conclusions, and actionable recommendations for stakeholders. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14377 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14377 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 530 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-530 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 691 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-691 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 755 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-755 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 884 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-884 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1030 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1030 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14378 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14378 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1175 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1175 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1271 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1271 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1384 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1384 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1562 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1562 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14379 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14379 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1675 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1675 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1771 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1771 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1916 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1916 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2062 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2062 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14380 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14380 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2207 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2207 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2335 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2335 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2416 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2416 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2594 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2594 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2707 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2707 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14381 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14381 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2803 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2803 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2948 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2948 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3126 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3126 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3239 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3239 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14382 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14382 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3335 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3335 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3448 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3448 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3626 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3626 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3787 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3787 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3851 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3851 ## Mastering Digital User Experience (UX) URL: https://smarthorizon.uk/course/mastering-digital-user-experience-ux Brochure: https://smarthorizon.uk/course/mastering-digital-user-experience-ux/brochure.pdf Course reference: mastering-digital-user-experience-ux Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The course combines interactive presentations, workshops, practical design exercises, usability testing simulations, group discussions, case studies, and project-based learning to ensure hands-on application of UX concepts and techniques. Why attend: User Experience (UX) plays a critical role in the success of digital products, services, and platforms. Organizations that prioritize user-centered design achieve higher customer satisfaction, increased adoption rates, and improved business outcomes. This course provides participants with practical UX methodologies, design techniques, usability testing skills, and product development approaches needed to create engaging and effective digital experiences. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines interactive presentations, workshops, practical design exercises, usability testing simulations, group discussions, case studies, and project-based learning to ensure hands-on application of UX concepts and techniques. Target audience: UX designers and aspiring UX professionals Product managers and product owners Digital transformation professionals Business analysts Web and mobile application designers Marketing and customer experience professionals Anyone involved in designing digital products and services Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Rome, Vienna Course objectives: - Understand the principles and foundations of User Experience design - Conduct user research and analyze user needs effectively - Design user-centered digital experiences and interfaces - Develop wireframes and prototypes for digital products - Conduct usability testing and evaluate user interactions - Apply UX practices within product development environments - Create accessible and engaging digital experiences Target competencies: - User experience design - User research and analysis - Wireframing and prototyping - Usability testing - Design thinking - Digital product development - Accessibility and inclusive design - Customer-centric innovation Course outline: - Day 1: Foundations of User Experience Design. Understanding the evolution, purpose, and business value of UX design Exploring core UX principles, including usability, accessibility, and user-centered design Understanding user behavior and digital interaction patterns Applying research methods to identify user needs and expectations Developing personas and mapping user journeys to improve experience design Practical exercise: Conducting user research and analyzing user requirements - Day 2: Designing Effective Digital Experiences. Understanding information architecture and content organization principles Designing navigation systems, user flows, and digital structures Developing wireframes and prototypes to visualize design concepts Applying visual design principles, including color, typography, and hierarchy Creating intuitive and engaging user interfaces Practical workshop: Developing low-fidelity wireframes and interface concepts - Day 3: Usability Testing and User Experience Evaluation. Understanding usability testing methodologies and evaluation approaches Planning and conducting usability testing sessions effectively Collecting and analyzing user feedback to identify improvement opportunities Applying heuristic evaluation techniques to assess digital products Measuring usability, efficiency, and user satisfaction indicators Practical simulation: Conducting usability testing and presenting findings - Day 4: UX Integration within Product Development. Understanding the role of UX within agile and product development environments Collaborating effectively with developers, product teams, and stakeholders Applying design thinking methodologies to solve user challenges Identifying opportunities to improve customer experiences through innovation Reviewing practical examples of successful UX implementation projects Applying problem-solving techniques to real-world digital product scenarios - Day 5: Advanced UX Practices and Digital Experience Innovation. Exploring advanced UX concepts, including responsive design and adaptive experiences Understanding microinteractions and interactive design techniques Applying accessibility standards and inclusive design principles Evaluating digital products against accessibility and usability requirements Final project: Designing and presenting a user experience solution for a digital product Peer review, feedback sessions, and continuous improvement recommendations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 464 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-464 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14383 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14383 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 577 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-577 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 625 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-625 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 770 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-770 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 964 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-964 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1109 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1109 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14384 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14384 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1206 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1206 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1319 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1319 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1496 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1496 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1609 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1609 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14385 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14385 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1706 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1706 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1851 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1851 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1996 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1996 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2141 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2141 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14386 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14386 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2238 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2238 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2286 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2286 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2528 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2528 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2641 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2641 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14387 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14387 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2738 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2738 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2883 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2883 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3028 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3028 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3157 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3157 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14388 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14388 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3270 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3270 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3383 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3383 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3560 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3560 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3673 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3673 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3721 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3721 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3866 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3866 ## Master the Art of Prompt Engineering URL: https://smarthorizon.uk/course/master-the-art-of-prompt-engineering Brochure: https://smarthorizon.uk/course/master-the-art-of-prompt-engineering/brochure.pdf Course reference: master-the-art-of-prompt-engineering Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to design effective prompts for AI models, enhancing their ability to generate desired outputs. Participants will engage in practical exercises to refine their prompt engineering techniques, ensuring they can tackle real-world challenges in AI-driven communication and content generation. Why attend: Professionals often struggle to elicit accurate and relevant responses from AI systems due to poorly constructed prompts. Understanding the nuances of prompt engineering is essential for maximising the potential of AI tools across various applications, from marketing campaigns to technical documentation. Effective prompts can significantly influence the quality of AI-generated content, leading to improved productivity, better decision-making, and enhanced user engagement. As organisations increasingly rely on AI for diverse tasks, mastering prompt engineering becomes a crucial skill for professionals aiming to leverage these technologies effectively and efficiently in their workflows, ultimately driving innovation and success. Participants will learn to craft prompts that yield high-quality outputs, enabling them to make informed decisions about AI usage in their specific contexts. By practising real-world scenarios, they will develop the ability to diagnose issues in prompt design and apply effective strategies to enhance AI interactions. This practical experience will empower them to create tailored prompts that meet specific project requirements, ensuring that AI tools serve their intended purpose. The course will also cover the evaluation of AI responses, enabling participants to refine their prompts continuously and adapt to changing project needs, ultimately fostering a culture of continuous improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of hands-on workshops, case studies, and collaborative exercises to build practical skills in prompt engineering. Participants will engage in simulations where they create and refine prompts based on specific scenarios relevant to their work environments. Each day includes exercises that require critical thinking and iterative design, allowing participants to test their prompts with AI models and receive immediate feedback. The outputs will include a portfolio of effective prompts tailored to various contexts, demonstrating their understanding and application of the techniques learned. This approach ensures that participants leave with applicable skills and a toolkit for future projects. Target audience: This course is suitable for: Content Creators: Need to generate engaging material efficiently. Data Analysts: Require precise outputs for data interpretation tasks. Marketing Professionals: Aim to enhance customer engagement through tailored AI interactions. Technical Writers: Seek to improve documentation quality using AI. Educators: Want to leverage AI for personalised learning experiences. Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Cape Town, Barcelona Course objectives: - Analyse the structure of effective prompts for AI models. - Design prompts that elicit specific types of responses from AI. - Evaluate the effectiveness of different prompt strategies in real scenarios. - Construct prompts for diverse applications, including creative writing and technical tasks. - Diagnose common issues in prompt design and suggest improvements. - Justify the choice of prompt structure based on desired outcomes. Target competencies: - Crafting precise and context-aware prompts. - Evaluating AI responses for quality and relevance. - Adapting prompts for various AI applications. - Diagnosing prompt-related issues effectively. - Implementing iterative design processes for prompt refinement. - Collaborating with peers to enhance prompt strategies. Course outline: - Day 1: Understanding AI and Prompt Engineering. Introduction to AI models and their capabilities, including NLP and machine learning. The importance of prompt engineering in AI interactions and its impact on output quality. Key principles of effective prompt design, including clarity and specificity. Common pitfalls in prompt creation and how to avoid them. Evaluating AI responses based on prompt effectiveness and user intent. Applied activity: Participants will analyse a set of AI-generated responses to various prompts, identifying strengths and weaknesses. They will discuss how different prompt structures influenced the outputs and propose alternative prompts to improve results. Output: A report detailing analysis findings and recommendations for prompt improvements. - Day 2: Crafting Effective Prompts. Elements of a well-structured prompt, including context and clarity. Techniques for specificity and clarity in prompts to ensure desired outputs. Using context to enhance prompt effectiveness and relevance. Iterative design: refining prompts based on feedback from AI responses. Testing prompts with AI models for immediate feedback and adjustments. Applied activity: In small groups, participants will create a series of prompts for a specific AI application, testing them in real-time and iterating based on the outputs received. They will document the changes made and the rationale behind them. Output: A collection of refined prompts ready for deployment in chosen applications, along with a brief justification for each. - Day 3: Advanced Prompt Strategies. Exploring advanced techniques for crafting complex prompts that drive specific outcomes. Utilising conditional and multi-part prompts for nuanced AI interactions. Strategies for creative and technical writing prompts that engage AI effectively. Incorporating user intent in prompt design to align with project goals. Case studies of successful prompt engineering in industry, highlighting best practices. Applied activity: Participants will work on a case study where they must design prompts for a fictional product launch, considering various audience segments and desired outcomes. They will present their strategies and receive peer feedback. Output: A set of tailored prompts aimed at different target audiences for the product launch, complete with a presentation of the rationale. - Day 4: Diagnosing and Troubleshooting Prompts. Identifying common issues in prompt outputs and understanding their causes. Techniques for troubleshooting ineffective prompts through analysis and iteration. Collaborative problem-solving for prompt design challenges faced in real projects. Feedback loops: learning from AI responses to improve prompt quality. Best practices for ongoing prompt evaluation and refinement in professional settings. Applied activity: Participants will review a series of poorly performing prompts, diagnosing issues and collaboratively redesigning them to improve outputs. They will implement changes and test the revised prompts with AI models. Output: A revised prompt portfolio with detailed explanations of changes made and expected improvements. - Day 5: Integrated Prompt Engineering Application. Combining techniques learned throughout the course into a cohesive strategy. Developing a comprehensive prompt strategy for a specific project or use case. Collaborative workshop to create a prompt toolkit that addresses various scenarios. Presenting and critiquing peer-designed prompts to enhance learning. Final reflections on prompt engineering best practices and future applications. Applied activity: In teams, participants will create a comprehensive prompt toolkit for a specific use case, integrating all techniques learned. They will present their toolkit to the class and receive constructive feedback to refine their approach. Output: A complete prompt toolkit, including rationale and expected outcomes for each prompt, ready for implementation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 477 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-477 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14389 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14389 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 638 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-638 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 799 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-799 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 912 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-912 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1009 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1009 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1122 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1122 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1299 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1299 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14390 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14390 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1412 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1412 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1509 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1509 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1654 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1654 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1799 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1799 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14391 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14391 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1944 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1944 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2041 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2041 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2154 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2154 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2395 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2395 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14392 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14392 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2444 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2444 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2541 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2541 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2686 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2686 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2831 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2831 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14393 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14393 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2976 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2976 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3105 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3105 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3186 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3186 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3363 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3363 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14394 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14394 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3476 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3476 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3573 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3573 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3734 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3734 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3895 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3895 ## Professional Collection Specialist Designation (PCSD) URL: https://smarthorizon.uk/course/pcsd Brochure: https://smarthorizon.uk/course/pcsd/brochure.pdf Course reference: pcsd Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The Professional Collection Specialist Designation (PCSD) course equips participants with essential skills in debt collection, negotiation, compliance, and customer relationship management. This programme focuses on practical strategies to enhance collection effectiveness while maintaining ethical standards and regulatory compliance. Why attend: Debt collection professionals face increasing challenges in managing accounts receivable while adhering to regulatory requirements. Understanding the complexities of compliance, negotiation tactics, and customer engagement is crucial for success in this field. Participants will learn to navigate these challenges effectively, ensuring they can maximise collections while maintaining positive customer relationships. Skills in assessing accounts, prioritising collections, and employing effective communication strategies will be developed, allowing participants to make informed decisions that enhance recovery rates and customer satisfaction. The ability to balance collection goals with ethical considerations will also be emphasised, ensuring a holistic approach to debt recovery. The course offers hands-on experience in real-world scenarios, enabling participants to develop practical skills in negotiation, compliance assessment, and account management. Participants will engage in role-playing exercises, case studies, and simulations that mirror the complexities of debt collection. They will practise developing negotiation strategies, assessing customer accounts, and creating communication scripts tailored to various situations. By the end of the programme, they will be equipped to make informed decisions that enhance collection outcomes and foster customer loyalty. This comprehensive skill set will empower participants to contribute significantly to their organisations' financial health and reputation in the marketplace. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, role-playing exercises, and case study analyses to build practical capabilities in debt collection. Participants will engage in simulations that replicate real-life scenarios, allowing them to practise negotiation techniques and compliance assessments. Specific exercises will include assessing customer accounts, developing communication strategies, and creating action plans. Outputs include detailed action plans, negotiation scripts, and compliance checklists, providing tangible resources for immediate application in their roles. This hands-on approach ensures that participants can apply their learning directly to their professional environments, enhancing their effectiveness as collection specialists. The integration of peer feedback and instructor guidance further solidifies their learning experience. Target audience: This course is suitable for: Debt Collection Agents: Professionals responsible for recovering outstanding debts and managing customer accounts. Credit Managers: Individuals overseeing credit policies and ensuring compliance in debt recovery processes. Financial Analysts: Specialists analysing accounts receivable and developing strategies for improving cash flow. Customer Service Representatives: Frontline staff who manage customer interactions and support collection efforts. Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Rome, Vienna Course objectives: - Analyse the regulatory framework governing debt collection practices and its implications for compliance. - Develop negotiation strategies tailored to different customer profiles and scenarios. - Assess customer accounts to prioritise collections based on risk and potential recovery. - Construct effective communication techniques to enhance customer engagement and cooperation. - Evaluate ethical considerations in debt collection and their impact on business reputation. - Justify decisions made during simulated collection scenarios based on best practices and compliance standards. Target competencies: - Expertise in regulatory compliance related to debt collection practices. - Proficient negotiation skills tailored to diverse customer situations. - Ability to assess and prioritise accounts for effective collection strategies. - Strong communication skills to engage customers positively and ethically. - Critical thinking in evaluating ethical dilemmas in debt collection. - Capacity to develop actionable plans for improving collection outcomes. Course outline: - Day 1: Understanding Debt Collection Regulations. Overview of debt collection laws and regulations relevant to practitioners, including the Fair Debt Collection Practices Act and GDPR compliance Key compliance requirements for collection specialists and their implications for daily operations Understanding consumer rights and protections in debt collection processes to avoid legal pitfalls Consequences of non-compliance in debt collection and legal ramifications for agencies and collectors Best practices for maintaining compliance and avoiding disputes with consumers through effective training and monitoring Applied activity: Participants will analyse a case study involving a collection agency facing compliance issues. They will identify regulatory breaches and propose corrective actions based on legal frameworks, considering the impact on both the agency and consumers. Output: Compliance assessment report outlining identified issues and recommended actions. - Day 2: Effective Negotiation Techniques. Principles of negotiation in debt collection and their importance for successful outcomes Identifying customer motivations, barriers, and emotional triggers to tailor approaches Developing negotiation strategies tailored to various scenarios and customer profiles for optimal results Role-playing negotiation techniques with peers to enhance skills and build confidence Evaluating negotiation outcomes and refining strategies based on feedback and results achieved Applied activity: In pairs, participants will role-play negotiation scenarios where one acts as the collector and the other as the debtor. They will apply learned techniques to reach a mutually beneficial agreement, focusing on overcoming objections and building rapport. Output: Negotiation strategy outline detailing approaches used and outcomes achieved. - Day 3: Customer Account Assessment and Prioritisation. Methods for assessing customer accounts to determine collectability and risk factors Criteria for prioritising collections based on risk, potential recovery, and customer history Utilising data analytics in account management to inform decisions and strategies Developing action plans for high-risk accounts to maximise recovery and minimise losses Monitoring and reviewing account statuses to adjust strategies as needed for continuous improvement Applied activity: Participants will work in groups to assess a portfolio of customer accounts, prioritising them based on risk factors and potential recovery rates. They will create action plans for the top accounts, considering individual circumstances and collection strategies. Output: Prioritisation matrix and action plans for selected customer accounts. - Day 4: Enhancing Customer Communication. Techniques for effective communication in collections and their impact on customer relationships Building rapport and trust with customers to facilitate payments and cooperation Handling objections and difficult conversations with empathy and professionalism to maintain goodwill Utilising technology for customer engagement and communication tracking to enhance efficiency Creating scripts for various collection scenarios to standardise approaches and improve outcomes Applied activity: Participants will develop communication scripts for different customer scenarios, focusing on empathy and persuasion. They will then role-play these scenarios to refine their delivery and receive feedback from peers and instructors. Output: Collection communication scripts tailored to specific customer situations. - Day 5: Integrating Ethical Practices in Collections. Understanding the importance of ethics in debt collection and its implications for long-term success Identifying ethical dilemmas and decision-making frameworks for collectors to navigate challenges Strategies for maintaining ethical standards in all collection practices to protect reputation Impact of ethics on customer relationships and business reputation in the marketplace Developing an ethical collection policy that aligns with organisational values and compliance requirements Applied activity: In groups, participants will analyse a fictional scenario involving an ethical dilemma in debt collection. They will discuss possible responses and develop a policy recommendation that addresses the dilemma while ensuring compliance and ethical standards. Output: Ethical collection policy draft addressing identified dilemmas and proposed solutions. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 419 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-419 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14395 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14395 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 564 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-564 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 677 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-677 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 838 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-838 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 951 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-951 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1064 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1064 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1241 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1241 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14396 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14396 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1354 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1354 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1451 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1451 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1596 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1596 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14397 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14397 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1741 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1741 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1886 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1886 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1983 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1983 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2096 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2096 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14398 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14398 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2273 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2273 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2369 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2369 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2483 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2483 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2628 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2628 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2773 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2773 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14399 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14399 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2918 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2918 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3015 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3015 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3063 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3063 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14400 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14400 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3305 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3305 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3418 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3418 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3515 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3515 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3660 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3660 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3773 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3773 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3934 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3934 ## Professional Collection Manager (PCM) URL: https://smarthorizon.uk/course/professional-collection-manager-pcm Brochure: https://smarthorizon.uk/course/professional-collection-manager-pcm/brochure.pdf Course reference: professional-collection-manager-pcm Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips participants with the essential skills and knowledge required to effectively manage collections in various professional settings. It covers strategies for collection development, preservation, and ethical considerations, ensuring participants can enhance their management practices and decision-making in collection management. Why attend: Collection managers face significant challenges in maintaining the integrity and accessibility of diverse collections while navigating budget constraints, changing technologies, and evolving user expectations. Effective collection management is crucial for ensuring that collections remain relevant and valuable to their institutions and stakeholders. Participants will learn to assess collection needs, prioritise acquisitions, and implement preservation strategies that align with institutional missions and community demographics, ultimately enhancing the overall value of their collections. Additionally, they will explore the ethical implications of their decisions, ensuring responsible stewardship of cultural and historical assets, which is vital for public trust and institutional credibility. Participants will develop practical skills in engaging with stakeholders, utilising feedback to inform collection development, and marketing collections to enhance public interest and access. They will practice making informed decisions regarding acquisitions, deaccessions, and resource allocation, which are vital for maintaining a dynamic and responsive collection. By the end of the course, participants will be equipped to create comprehensive collection management policies that integrate preservation, acquisition, and community engagement strategies, ensuring their collections are well-managed, accessible, and aligned with user needs and institutional goals. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and collaborative group exercises to build participants' capabilities in collection management. Realistic scenarios will be used to simulate decision-making processes, allowing participants to apply theoretical knowledge to practical situations. Participants will engage in activities such as drafting acquisition proposals, developing preservation plans, and creating community engagement strategies. Outputs will include collection assessment reports, preservation plans, and comprehensive collection management policies, demonstrating their understanding and application of course concepts. This interactive approach ensures that participants leave with tangible skills and resources they can implement in their professional roles, enhancing their effectiveness as collection managers. Target audience: This course is suitable for: Collection Managers seeking to enhance their skills and knowledge. Library and Archive Professionals responsible for collection oversight. Cultural Heritage Managers involved in collection preservation. Museum Curators focused on collection development and management. Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Barcelona, Rome, Vienna Course objectives: - Analyse collection needs to inform strategic development plans for diverse collections. - Evaluate preservation techniques to enhance the longevity of various collection types. - Justify ethical considerations in collection management decisions and practices. - Design acquisition proposals based on institutional priorities and community needs. - Assess the impact of digital technologies on collection accessibility and management. - Construct a comprehensive collection management policy for a fictional institution, integrating all learned aspects. - Develop community engagement strategies to enhance collection relevance and accessibility. - Implement metrics for evaluating the effectiveness of collection management practices. Target competencies: - Strategic assessment of collection needs and priorities. - Implementation of preservation best practices for various collection types. - Ethical decision-making in collection management practices. - Development of acquisition and deaccession strategies based on institutional goals. - Utilisation of digital tools for effective collection management. - Collaboration with stakeholders for community engagement and feedback. Course outline: - Day 1: Foundations of Collection Management. Introduction to collection management principles and practices relevant to various institutions. Understanding the role of collection managers in enhancing collection value and accessibility. Overview of different collection types and their specific management needs and challenges. Key ethical considerations in collection management, including stewardship and community impact. The impact of institutional mission on collection strategies and decision-making processes. Applied activity: Participants will assess a fictional institution's collection needs based on its mission and community demographics. They will identify gaps and opportunities for development, considering ethical implications and resource constraints. This assessment will involve analysing current holdings and stakeholder feedback to inform their recommendations. Output: A written report outlining the assessment findings and strategic recommendations for collection development. - Day 2: Preservation Strategies for Collections. Introduction to preservation techniques for various collection types, including digital and physical items. Assessing environmental factors affecting collection integrity and developing mitigation strategies. Developing preservation plans tailored to specific collections, considering budget and resource limitations. Implementing disaster preparedness and response strategies to protect collections from unforeseen events. Evaluating the effectiveness of preservation efforts through metrics and community feedback. Applied activity: In small groups, participants will create a preservation plan for a specific collection type, considering environmental factors, budgetary constraints, and institutional priorities. They will present their plans to the group for feedback, ensuring that their strategies are practical and aligned with best practices in preservation. Output: A comprehensive preservation plan document that outlines strategies and justifications. - Day 3: Acquisition and Deaccessioning Practices. Understanding the acquisition process and its importance in collection management, including sourcing and evaluation. Evaluating potential acquisitions based on institutional goals, community needs, and ethical considerations. Developing deaccessioning policies and procedures that align with institutional missions and community expectations. Engaging stakeholders in acquisition and deaccessioning decisions to ensure transparency and accountability. Case studies on successful acquisition and deaccessioning practices in various institutions. Applied activity: Participants will draft an acquisition proposal for a fictional collection item, justifying its relevance and alignment with institutional goals. They will also outline potential deaccessioning strategies for underperforming items, considering community impact and ethical implications. Output: A formal acquisition proposal document, including a deaccessioning strategy. - Day 4: Engaging Communities and Stakeholders. The importance of community engagement in collection management and its impact on collection relevance. Strategies for collaborating with diverse stakeholders, including community members and institutional partners. Utilising feedback to inform collection development and enhance user experience. Marketing collections to enhance public interest, access, and community involvement. Evaluating community impact on collection relevance and adjusting strategies accordingly. Applied activity: Participants will design a community engagement plan for a fictional collection, outlining strategies for outreach, collaboration, and feedback mechanisms. They will consider diverse community needs and institutional goals, ensuring their plan fosters inclusivity and accessibility. Output: A community engagement plan document that details proposed strategies and expected outcomes. - Day 5: Integrated Collection Management Practice. Combining preservation, acquisition, and community engagement strategies into a cohesive management approach. Developing a comprehensive collection management policy that reflects institutional values and community needs. Evaluating the role of technology in modern collection management and its implications for accessibility. Creating metrics for assessing collection management effectiveness and guiding future decisions. Future trends in collection management, including digital transformation and community-centric models. Applied activity: In teams, participants will create a comprehensive collection management policy for a fictional institution, integrating all aspects learned throughout the course. They will present their policies to the group for discussion and feedback, ensuring a collaborative approach to policy development. Output: A detailed collection management policy document that reflects best practices and strategic priorities. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 513 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-513 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14401 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14401 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 706 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-706 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 786 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-786 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 867 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-867 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1045 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1045 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1158 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1158 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1254 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1254 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1399 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1399 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14402 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14402 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1545 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1545 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1690 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1690 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1786 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1786 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14403 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14403 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1899 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1899 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2077 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2077 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2190 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2190 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2302 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2302 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14404 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14404 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2431 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2431 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2577 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2577 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2722 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2722 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2818 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2818 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14405 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14405 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2931 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2931 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3173 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3173 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3222 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3222 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3318 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3318 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3463 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3463 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14406 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14406 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3609 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3609 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3802 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3802 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3882 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3882 ## ISO 9001:2015 Requirements and Implementation URL: https://smarthorizon.uk/course/iso-9001-2015-requirements-and-implementation Brochure: https://smarthorizon.uk/course/iso-9001-2015-requirements-and-implementation/brochure.pdf Course reference: iso-9001-2015-requirements-and-implementation Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of ISO 9001:2015 requirements and their practical implementation in organisations. Participants will learn to develop, maintain, and improve quality management systems that align with international standards, enhancing operational efficiency and customer satisfaction. Why attend: Organisations often struggle with meeting ISO 9001:2015 standards, which can lead to inefficiencies, increased costs, and decreased customer trust. Understanding these requirements is crucial for professionals tasked with quality management, as it directly impacts compliance, operational excellence, and market competitiveness. Participants will engage in practical exercises that focus on developing quality management systems, conducting internal audits, and implementing corrective actions. These skills are essential for ensuring that organisations not only meet regulatory requirements but also foster a culture of quality and continuous improvement, which is vital for long-term success and sustainability in a competitive landscape. Quality management professionals must be equipped to make informed decisions that enhance their organisation's performance. This course offers hands-on experience in applying ISO 9001:2015 principles, enabling participants to analyse their current systems, identify gaps, and implement effective solutions. By practising the development of quality management plans and corrective action strategies, attendees will gain the confidence to lead quality initiatives within their organisations. Additionally, participants will learn to engage stakeholders effectively, measure customer satisfaction, and drive continuous improvement, ultimately preparing them to contribute to improved processes, higher customer satisfaction, and a stronger reputation in their respective industries. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in simulations that replicate real-world scenarios, allowing them to apply ISO 9001:2015 requirements in practice. Specific exercises include developing quality management plans, conducting internal audits, and performing root cause analyses. Outputs include documented quality management frameworks, audit reports, and corrective action plans, demonstrating their understanding and capability to implement the standard effectively. This practical approach ensures that participants leave with applicable skills and knowledge that can be immediately utilised in their professional roles, enhancing their ability to drive quality improvements within their organisations. Target audience: This course is suitable for: Quality Managers responsible for implementing ISO standards in their organisations. Internal Auditors tasked with assessing compliance and effectiveness of quality management systems. Operations Managers seeking to enhance process efficiency through quality management. Compliance Officers ensuring adherence to international quality standards. Destinations: Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Cape Town, Barcelona Course objectives: - Analyse ISO 9001:2015 requirements to identify compliance gaps in existing quality management systems. - Design a quality management system framework that meets ISO 9001:2015 standards for a fictional organisation. - Conduct an internal audit based on ISO 9001:2015 criteria to assess quality management effectiveness. - Develop corrective action plans addressing non-conformities identified during internal audits. - Evaluate the impact of quality management systems on customer satisfaction and organisational performance. - Justify the need for continuous improvement processes within the ISO 9001:2015 framework. Target competencies: - Assess compliance with ISO 9001:2015 requirements in quality management systems. - Implement effective internal audit processes to evaluate quality management. - Develop and document quality management plans aligned with ISO standards. - Facilitate continuous improvement initiatives within quality management frameworks. - Conduct root cause analysis for non-conformities identified during audits. - Engage stakeholders in the development of quality management systems. Course outline: - Day 1: Understanding ISO 9001:2015 Framework. Overview of ISO 9001:2015 and its importance in quality management systems. Key principles of quality management: customer focus, leadership, engagement, and process approach. Understanding the structure and terminology of ISO 9001:2015 requirements. Identifying the scope of application for ISO 9001:2015 in various sectors and organisations. Exploring the benefits of ISO 9001:2015 certification for operational efficiency and market competitiveness. Applied activity: Participants will assess a fictional organisation's current quality management practices against ISO 9001:2015 requirements, identifying strengths and weaknesses in their processes and documentation. They will present their findings and suggest improvements to align with the standard. Output: A gap analysis report highlighting compliance gaps and areas for improvement. - Day 2: Developing a Quality Management System. Key components of a quality management system (QMS) as per ISO 9001:2015 requirements. Documenting quality policies, objectives, and procedures to align with ISO standards. Establishing roles and responsibilities within the QMS framework for effective implementation. Creating a quality manual that meets ISO 9001:2015 documentation requirements. Integrating risk-based thinking into the QMS to enhance proactive management. Applied activity: Using the identified gaps, participants will draft a comprehensive quality management system framework for the fictional organisation, including necessary policies, procedures, and documentation. They will also outline how to communicate these changes to staff effectively. Output: A documented quality management system framework that aligns with ISO 9001:2015. - Day 3: Conducting Internal Audits. Purpose and benefits of internal audits in maintaining quality management systems. Planning and preparing for an internal audit, including scope and objectives. Conducting effective interviews and observations during audits to gather evidence. Documenting findings and reporting non-conformities in a structured manner. Developing audit follow-up actions and corrective measures to address identified issues. Applied activity: Participants will conduct an internal audit simulation on the developed QMS, identifying non-conformities and areas for improvement based on ISO 9001:2015 criteria. They will role-play as auditors and auditees to enhance understanding of the process. Output: An internal audit report with findings, evidence, and corrective action recommendations. - Day 4: Implementing Corrective Actions and Improvements. Understanding the corrective action process in ISO 9001:2015 and its significance. Root cause analysis techniques for identifying underlying issues and preventing recurrence. Developing and implementing effective corrective action plans based on audit findings. Monitoring the effectiveness of corrective actions and making necessary adjustments. Promoting a culture of continuous improvement within the organisation's quality management framework. Applied activity: Participants will analyse audit findings to develop a corrective action plan for the fictional organisation, addressing identified non-conformities and proposing preventive measures. They will present their plans to peers for feedback. Output: A comprehensive corrective action plan detailing actions, responsibilities, and timelines. - Day 5: Integrating Quality Management into Business Strategy. Aligning quality management objectives with broader business goals and strategies. Measuring the impact of quality management systems on customer satisfaction and organisational performance metrics. Communicating quality management initiatives and their benefits to stakeholders effectively. Establishing a continuous improvement culture within the organisation to sustain quality efforts. Reviewing and updating the QMS based on performance metrics and stakeholder feedback. Applied activity: Participants will create a strategic plan that integrates the QMS with the overall business strategy of the fictional organisation, focusing on continuous improvement and stakeholder engagement. They will identify key performance indicators to measure success. Output: A strategic quality management integration plan that outlines objectives, actions, and metrics. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 445 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-445 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 590 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-590 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14407 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14407 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 655 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-655 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 735 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-735 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 977 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-977 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1090 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1090 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1187 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1187 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1332 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1332 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14408 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14408 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1477 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1477 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1622 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1622 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1719 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1719 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14409 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14409 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1832 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1832 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2009 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2009 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2122 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2122 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2219 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2219 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2315 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2315 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14410 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14410 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2509 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2509 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2654 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2654 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2751 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2751 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2864 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2864 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14411 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14411 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3041 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3041 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3138 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3138 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3251 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3251 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14412 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14412 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3396 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3396 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3541 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3541 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3686 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3686 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3751 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3751 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3831 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3831 ## Change Management for HR URL: https://smarthorizon.uk/course/change-management-for-hr Brochure: https://smarthorizon.uk/course/change-management-for-hr/brochure.pdf Course reference: change-management-for-hr Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips HR professionals with essential change management skills, focusing on strategies to effectively lead organisational transformations. Participants will learn to diagnose change needs, engage stakeholders, and implement frameworks that foster a resilient workforce during transitions. Why attend: HR professionals often face significant challenges during organisational changes, such as employee resistance, communication breakdowns, and a lack of clarity regarding new roles and expectations. These issues can lead to decreased morale and productivity, ultimately impacting the organisation's success. Understanding change management principles is crucial for HR to facilitate smoother transitions, ensuring that employees feel supported and engaged throughout the process. This course addresses these specific challenges, providing HR professionals with the tools necessary to navigate complex change scenarios effectively and to foster a culture of adaptability within their organisations. Participants will also learn to assess the readiness of their workforce for change, enabling proactive strategies that mitigate resistance and enhance engagement. Participants will develop practical skills in diagnosing change requirements, designing effective communication strategies, and implementing change initiatives that resonate with employees. By engaging in hands-on exercises, they will practice crafting stakeholder engagement plans and evaluating the impact of change initiatives on performance and morale. This course emphasises real-world applications, enabling HR professionals to apply learned strategies to their workplace challenges. Additionally, participants will explore how to measure the success of change initiatives through feedback and performance metrics, ensuring continuous improvement. Ultimately, they will leave with a comprehensive understanding of how to lead change effectively, ensuring that their organisations can thrive in an ever-evolving business landscape. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to enhance participant engagement and learning. Each day includes practical scenarios that reflect real-world HR challenges, allowing participants to apply change management frameworks and tools. Outputs include change management plans, stakeholder engagement strategies, and communication templates, providing tangible resources for immediate application in their roles. Participants will also engage in group discussions to share insights and experiences, further solidifying their understanding of the material and fostering a collaborative learning environment. This approach ensures that participants not only learn theoretical concepts but also gain practical experience in applying them effectively. Target audience: This course is suitable for: HR Managers responsible for leading change initiatives. Change Management Specialists focusing on organisational development. Talent Development Professionals involved in training during transitions. Employee Relations Officers managing workforce concerns during change. Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Barcelona, Vienna Course objectives: - Analyse organisational change needs to identify key areas for intervention. - Design a stakeholder engagement plan that addresses potential resistance to change. - Assess the impact of change initiatives on employee performance and morale. - Construct a communication strategy that effectively conveys change objectives to all employees. - Prioritise change management activities based on organisational goals and employee feedback. - Justify the selection of specific change management frameworks for different scenarios. - Evaluate the effectiveness of change initiatives through feedback and performance metrics. Target competencies: - Diagnosing organisational change requirements effectively. - Engaging stakeholders to foster support for change initiatives. - Communicating change objectives clearly and persuasively. - Implementing change management frameworks tailored to organisational needs. - Evaluating change impact on employee engagement and productivity. - Facilitating training and support for employees during transitions. Course outline: - Day 1: Understanding Change Management Fundamentals. Define change management and its significance in HR practice. Explore common types of organisational change, including mergers and restructures. Identify the role of HR in managing change and supporting employees. Discuss the psychological impact of change on employee behaviour and performance. Examine various change management models and frameworks, such as Kotter's 8-Step Process. Applied activity: Participants will analyse a fictional case study of an organisation undergoing a major restructuring. They will identify key change management challenges, such as communication gaps and employee resistance, and propose initial strategies to address them effectively, including potential training needs and communication plans. Output: A summary report outlining identified challenges and proposed strategies for managing change. - Day 2: Stakeholder Engagement and Communication Strategies. Identify key stakeholders in change initiatives and their interests. Assess stakeholder attitudes towards change and potential resistance factors. Develop engagement strategies to address resistance and build support. Craft effective communication messages tailored to different audiences. Evaluate communication channels for disseminating change information effectively. Applied activity: Working in groups, participants will create a stakeholder engagement plan for the fictional case study, addressing potential resistance and outlining communication strategies to ensure stakeholder buy-in. They will also identify key messages and channels for effective communication. Output: A comprehensive stakeholder engagement plan detailing strategies and communication approaches. - Day 3: Implementing Change Initiatives. Plan the implementation of change initiatives using a structured approach and timeline. Utilise tools for monitoring change progress and identifying obstacles. Identify and mitigate risks associated with change initiatives through proactive planning. Foster a culture of adaptability and resilience within the organisation during transitions. Develop training programmes to support employees in adapting to change. Applied activity: Participants will create an implementation plan for their stakeholder engagement strategies, detailing timelines, responsibilities, and resources needed to ensure successful execution. They will also consider potential barriers to implementation and strategies to overcome them. Output: An implementation plan for the change initiative, including timelines and resource allocations. - Day 4: Evaluating Change Impact. Establish metrics for measuring the effectiveness of change initiatives on performance. Collect and analyse feedback from employees post-change to gauge impact. Assess the impact of change on organisational culture and employee engagement. Identify areas for improvement in future change initiatives based on evaluation results. Communicate evaluation findings to stakeholders to ensure transparency and accountability. Applied activity: Participants will design a feedback survey for employees to assess the impact of the change initiative, including key metrics to evaluate success and areas for improvement. They will also outline how to analyse the feedback collected. Output: A feedback survey template for evaluating the impact of change initiatives. - Day 5: Integrated Change Management Practice. Synthesize knowledge from previous days to create a comprehensive change management strategy. Role-play scenarios to practice stakeholder engagement and effective communication. Develop a change management toolkit for future initiatives, including templates and guidelines. Discuss lessons learned from the course and their application in real-world scenarios. Present change management strategies to peers for feedback and refinement. Applied activity: In teams, participants will develop and present a complete change management strategy for the fictional case study, integrating all elements learned throughout the course and addressing potential challenges. They will also receive peer feedback to refine their strategies. Output: A comprehensive change management strategy presentation, including feedback from peers. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 489 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-489 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14413 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14413 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 601 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-601 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 843 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-843 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 891 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-891 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 988 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-988 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1134 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1134 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1278 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1278 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1424 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1424 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14414 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14414 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1521 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1521 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1633 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1633 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1811 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1811 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14415 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14415 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1923 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1923 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2020 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2020 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2166 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2166 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2342 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2342 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14416 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14416 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2456 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2456 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2553 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2553 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2665 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2665 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2843 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2843 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14417 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14417 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2955 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2955 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3068 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3068 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3198 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3198 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3342 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3342 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3488 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3488 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14418 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14418 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3585 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3585 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3697 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3697 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3939 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3939 ## Advanced Interviewing Techniques for Managers and Employers URL: https://smarthorizon.uk/course/advanced-interviewing-techniques-for-managers-and-employers Brochure: https://smarthorizon.uk/course/advanced-interviewing-techniques-for-managers-and-employers/brochure.pdf Course reference: advanced-interviewing-techniques-for-managers-and-employers Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips managers and employers with advanced interviewing techniques to enhance candidate selection. Participants will learn to assess competencies, improve questioning strategies, and apply behavioural analysis, ensuring they make informed hiring decisions that align with organisational goals. Why attend: Selecting the right candidate is critical for organisational success, as hiring mistakes can lead to decreased productivity, increased turnover, and a negative impact on team dynamics. Managers often struggle with identifying the best fit for their teams, which can result in costly hiring errors. This course addresses these challenges by providing advanced techniques that enhance the interview process, ensuring a more effective selection of candidates. Participants will learn how to formulate targeted questions, assess responses critically, and apply behavioural analysis to make informed hiring decisions that align with their organisational values and goals. Effective interviewing is not just about asking questions; it requires a strategic approach to evaluate candidates thoroughly. Participants will engage in practical exercises that simulate real interview scenarios, allowing them to refine their questioning techniques and assess candidate competencies accurately. By mastering these advanced interviewing skills, managers will be better equipped to navigate complex hiring decisions, improve their team's performance, and foster a positive workplace culture. This course prepares participants to implement structured frameworks and evidence-based assessments, ultimately leading to better hiring outcomes and enhanced organisational effectiveness. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, role-playing exercises, and case studies to build participants' interviewing capabilities. Each session includes practical simulations where participants practice advanced questioning techniques and behavioural assessments. Participants will produce structured interview guides, competency matrices, and evaluation reports as evidence of their learning, enabling them to apply these skills in their hiring processes immediately. The hands-on approach ensures that participants can translate theory into practice, refining their skills in a supportive environment that encourages feedback and collaboration among peers. This methodology fosters an engaging learning atmosphere that promotes confidence and competence in advanced interviewing techniques. Target audience: This course is suitable for: Hiring Managers responsible for recruitment processes. HR Professionals involved in talent acquisition and management. Team Leaders seeking to enhance their interviewing skills. Recruitment Specialists aiming to improve candidate evaluation techniques. Destinations: Istanbul, Barcelona, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Rome, Cape Town Course objectives: - Analyse candidate responses to assess competencies and fit for the role. - Design structured interview frameworks that align with organisational goals. - Evaluate the effectiveness of different questioning techniques in eliciting relevant information. - Compare behavioural and situational interviewing methods to determine their applicability. - Construct a competency matrix to guide the interview process and decision-making. - Justify hiring decisions based on gathered evidence and structured assessments. Target competencies: - Conducting structured interviews with a focus on competencies. - Utilising behavioural analysis to assess candidate suitability. - Implementing advanced questioning techniques effectively. - Developing interview frameworks tailored to specific roles. - Evaluating candidate responses critically to inform decisions. - Creating competency matrices for structured assessments. Course outline: - Day 1: Understanding Advanced Interviewing Techniques. Overview of advanced interviewing techniques and their importance in recruitment. Identifying common pitfalls in traditional interviewing methods and how to avoid them. Understanding the role of unconscious bias in candidate evaluation and decision-making. Exploring the impact of effective questioning on candidate responses and engagement. Introduction to competency-based interviewing and its relevance to hiring success. Applied activity: Participants will analyse a series of interview transcripts to identify biases and pitfalls in traditional interviewing methods. They will discuss their findings in groups and propose solutions to mitigate these issues, focusing on how to improve the overall interview process. Output: A report summarising identified biases and recommended strategies for improvement. - Day 2: Developing Structured Interview Frameworks. Components of a structured interview framework and their significance in hiring. Aligning interview questions with organisational competencies and job requirements. Creating a scoring system for candidate evaluation to ensure consistency. Incorporating situational and behavioural questions effectively into interviews. Best practices for conducting structured interviews to enhance candidate experience. Applied activity: Participants will work in teams to develop a structured interview framework for a specific role, including a set of tailored questions and a scoring system. They will present their frameworks and receive peer feedback to refine their approaches. Output: A comprehensive structured interview framework document with tailored questions and evaluation criteria. - Day 3: Advanced Questioning Techniques. Types of questions: open, closed, probing, and hypothetical, and their uses. Techniques for eliciting detailed candidate responses during interviews. Using silence and follow-up questions strategically to gain deeper insights. Adapting questions based on candidate responses to explore relevant areas further. Practicing advanced questioning techniques in mock interviews to build confidence. Applied activity: In pairs, participants will conduct mock interviews using advanced questioning techniques, focusing on eliciting detailed responses from candidates. They will provide feedback to each other on the effectiveness of their questioning strategies and adjust accordingly. Output: Feedback forms highlighting strengths and areas for improvement in questioning techniques. - Day 4: Behavioural and Situational Interviewing. Understanding behavioural interviewing principles and their effectiveness in candidate evaluation. Crafting effective situational questions that assess problem-solving abilities. Evaluating candidate responses using the STAR method for structured analysis. Integrating behavioural and situational techniques in interviews for comprehensive assessments. Assessing the relevance of responses to job competencies and organisational culture. Applied activity: Participants will create a set of behavioural and situational questions for a given role and practice evaluating candidate responses using the STAR method. They will role-play interviews to simulate real-life scenarios and refine their skills. Output: A set of behavioural and situational interview questions with evaluation criteria based on the STAR method. - Day 5: Integrating Techniques for Effective Hiring Decisions. Combining all learned techniques for a comprehensive interview process that enhances decision-making. Developing a competency matrix for evaluation to standardise assessments across candidates. Making informed hiring decisions based on structured assessments and candidate fit. Addressing common challenges in the final decision-making process and how to overcome them. Reviewing case studies of successful and unsuccessful hires to extract lessons learned. Applied activity: Participants will integrate all techniques learned throughout the course to conduct a final mock interview, assess candidates using a competency matrix, and make a hiring decision based on their evaluations. They will present their decisions and rationale to the group for discussion. Output: A detailed report justifying the hiring decision based on structured assessments and competencies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 421 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-421 - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14419 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14419 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 534 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-534 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 711 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-711 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 808 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-808 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 921 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-921 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1066 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1066 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14420 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14420 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1211 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1211 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1356 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1356 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1453 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1453 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1566 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1566 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14421 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14421 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1743 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1743 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1856 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1856 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1953 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1953 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2098 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2098 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14422 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14422 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2243 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2243 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2371 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2371 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2485 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2485 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2598 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2598 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14423 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14423 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2775 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2775 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2888 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2888 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2985 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2985 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3081 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3081 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14424 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14424 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3275 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3275 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3420 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3420 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3517 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3517 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3630 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3630 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3807 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3807 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3904 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3904 ## Certificate in Tax and Revenue Management URL: https://smarthorizon.uk/course/certificate-in-tax-and-revenue-management Brochure: https://smarthorizon.uk/course/certificate-in-tax-and-revenue-management/brochure.pdf Course reference: certificate-in-tax-and-revenue-management Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of tax and revenue management principles, focusing on compliance, strategic planning, and financial analysis. Participants will learn to navigate complex tax regulations and develop effective revenue strategies to enhance organisational financial health. Why attend: Tax compliance and revenue management are critical for organisations aiming to optimise their financial performance and ensure regulatory adherence. Professionals often face challenges in interpreting tax laws, managing audits, and implementing effective tax strategies, which can significantly impact profitability and sustainability. This course equips participants with the necessary skills to analyse tax obligations, identify compliance gaps, and develop robust strategies that align with organisational goals. Participants will also learn to assess the financial implications of tax decisions, enabling them to make informed choices that enhance their organisation's overall financial health and competitive positioning. The course engages participants in practical exercises that simulate real-world tax scenarios, allowing them to develop skills in tax planning, compliance assessment, and revenue forecasting. By mastering these capabilities, they will be equipped to make informed decisions that enhance their organisation's financial stability and strategic positioning. The course emphasises the integration of tax strategies with revenue management, enabling professionals to optimise their approach to both areas. This holistic understanding is essential for addressing the complexities of tax regulations and revenue generation, ultimately driving organisational success and sustainability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, practical workshops, and simulations to build participants' capabilities in tax and revenue management. Each session includes hands-on exercises where participants analyse tax scenarios, develop compliance strategies, and create revenue forecasts. Learning outputs include detailed tax compliance reports, strategic revenue plans, and financial analysis presentations, ensuring participants can apply their knowledge effectively in their roles. Additionally, collaborative group activities will foster peer learning and enhance problem-solving skills, allowing participants to gain diverse perspectives on complex tax and revenue issues. This interactive approach ensures that participants leave with practical skills they can apply immediately in their professional contexts. Target audience: This course is suitable for: Tax professionals responsible for compliance and reporting. Finance managers involved in strategic planning and budgeting. Accountants seeking to enhance their tax knowledge and skills. Business analysts focusing on revenue optimisation and forecasting. Destinations: Singapore, Barcelona, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Rome, Vienna Course objectives: - Analyse current tax regulations and their implications for organisational compliance. - Calculate tax liabilities using various methods and identify potential savings opportunities. - Diagnose revenue management issues and propose actionable solutions to enhance performance. - Compare different tax strategies to determine the most beneficial for specific organisational scenarios. - Design a comprehensive tax compliance plan tailored to organisational needs and risks. - Assess the effectiveness of existing revenue streams and recommend improvements based on analysis. - Construct a revenue forecasting model based on historical data and market trends to support decision-making. - Evaluate the financial impact of tax decisions on overall organisational performance and sustainability. Target competencies: - Ability to interpret complex tax legislation and apply it effectively. - Skills in developing tax compliance strategies and managing audits. - Proficiency in financial analysis and revenue forecasting techniques. - Capability to design and implement effective tax planning initiatives. - Expertise in diagnosing and resolving revenue management challenges. - Aptitude for constructing detailed financial reports and presentations. Course outline: - Day 1: Foundations of Taxation and Revenue Management. Overview of taxation principles and types of taxes, including income, corporate, and indirect taxes. Understanding tax compliance and regulatory frameworks relevant to various industries. Key concepts in revenue management and its impact on financial health and organisational strategy. The role of tax in strategic business planning and decision-making processes. Introduction to tax planning and its importance in minimising liabilities and maximising benefits. Applied activity: Participants will analyse a fictional company's tax obligations based on provided financial statements and regulatory guidelines. They will identify compliance gaps and propose a tax strategy to address these issues, considering both short-term and long-term implications. Output: A detailed tax compliance report highlighting findings, recommendations, and a proposed tax strategy. - Day 2: Tax Calculation and Liability Assessment. Methods for calculating various tax liabilities, including corporate tax, VAT, and income tax. Understanding deductions, credits, and exemptions that can affect tax calculations. Practical exercises in tax calculation scenarios using real-world data. Evaluating the impact of tax liabilities on financial statements and cash flow. Strategies for minimising tax liabilities through effective planning and compliance. Applied activity: Using a set of financial data, participants will calculate the tax liabilities for a fictional company, considering applicable deductions and credits. They will present their calculations and rationale to the group, discussing potential areas for tax savings and compliance risks. Output: A comprehensive tax calculation worksheet with detailed explanations and justifications for each calculation. - Day 3: Revenue Management Strategies. Identifying and analysing revenue streams, including sales, services, and investments. Techniques for revenue forecasting and budgeting based on historical data and market trends. Assessing market trends and their impact on revenue generation and sustainability. Developing strategies for revenue enhancement, including pricing and market positioning. Case studies on successful revenue management practices in various sectors. Applied activity: Participants will evaluate the revenue streams of a fictional organisation, identifying strengths and weaknesses. They will then develop a strategic plan to enhance revenue based on their analysis, considering market conditions and competitive landscape. Output: A strategic revenue enhancement plan with actionable recommendations and projected outcomes. - Day 4: Tax Compliance Planning. Components of an effective tax compliance plan, including documentation and reporting requirements. Risk management in tax compliance, focusing on audit readiness and mitigation strategies. Tools and technologies for tax compliance management, including software solutions. Best practices for audit preparation and managing external audits effectively. Developing a tax compliance checklist to streamline processes and ensure adherence. Applied activity: Participants will create a tax compliance plan for a fictional organisation, incorporating risk management strategies and audit preparation steps. They will present their plans to the group for feedback, focusing on potential challenges and solutions. Output: A comprehensive tax compliance plan document, including a checklist and risk assessment. - Day 5: Integrated Tax and Revenue Management Application. Combining tax strategies with revenue management for holistic financial planning. Evaluating the financial impact of tax decisions on overall organisational performance. Simulating tax audits and compliance scenarios to prepare for real-world challenges. Collaborative problem-solving for complex tax issues involving multiple stakeholders. Final project: Integrated tax and revenue management case study requiring comprehensive analysis and strategy development. Applied activity: Working in teams, participants will tackle a complex case study that requires integrating tax compliance and revenue management strategies. They will present their solutions and defend their approaches, demonstrating their understanding of the interconnectedness of tax and revenue management. Output: A group presentation detailing their integrated tax and revenue management strategy, including a comprehensive analysis and proposed action plan. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 521 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-521 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14425 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14425 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 682 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-682 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 746 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-746 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 875 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-875 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1021 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1021 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1166 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1166 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1262 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1262 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1375 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1375 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14426 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14426 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1553 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1553 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1666 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1666 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1762 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1762 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14427 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14427 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1907 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1907 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2053 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2053 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2198 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2198 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2326 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2326 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14428 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14428 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2407 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2407 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2585 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2585 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2698 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2698 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2794 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2794 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14429 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14429 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2939 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2939 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3117 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3117 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3230 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3230 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3326 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3326 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3439 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3439 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14430 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14430 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3617 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3617 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3778 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3778 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3842 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3842 ## Certificate in AI Governance URL: https://smarthorizon.uk/course/certificate-in-ai-governance Brochure: https://smarthorizon.uk/course/certificate-in-ai-governance/brochure.pdf Course reference: certificate-in-ai-governance Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the knowledge and skills to implement effective AI governance frameworks. Participants will explore regulatory compliance, ethical considerations, risk management, and accountability mechanisms essential for responsible AI deployment in their organisations. Why attend: AI technologies are rapidly evolving, creating significant challenges in governance, compliance, and ethical use. Professionals must navigate complex regulations and ensure that AI systems align with organisational values and societal norms. Failure to implement robust governance can lead to legal repercussions, reputational damage, and loss of stakeholder trust. This course addresses these pressing issues by providing participants with the tools necessary to assess compliance risks, develop ethical guidelines, and create frameworks that ensure accountability in AI deployment. Participants will learn to identify potential pitfalls and implement strategies that foster trust and transparency in AI systems. Participants will develop practical capabilities to assess AI risks, design governance frameworks, and implement accountability measures. Through hands-on exercises, they will engage in real-world scenarios that require critical decision-making and strategic planning, ensuring they can effectively manage AI initiatives within their organisations. By the end of the course, attendees will be equipped to lead discussions on ethical AI use, facilitate stakeholder engagement, and create comprehensive governance strategies that align with both regulatory requirements and organisational objectives. This course empowers professionals to take proactive steps in shaping the future of AI governance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and group discussions to foster practical understanding of AI governance. Participants will engage in simulations that mimic real-world challenges, allowing them to apply theoretical concepts to practical situations. Specific exercises include risk assessment workshops, framework design sessions, and stakeholder negotiation role-plays. Outputs will include governance framework proposals, risk assessment reports, and compliance checklists, demonstrating their ability to integrate learned principles into their work. This hands-on approach ensures that participants not only learn the concepts but also gain confidence in applying them to their own organisational contexts, enhancing their professional capabilities. Target audience: This course is suitable for: AI project managers responsible for governance oversight. Compliance officers ensuring adherence to regulations. Data scientists and engineers involved in AI system development. Ethics officers focused on responsible AI deployment. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Cape Town, Barcelona, Vienna Course objectives: - Analyse existing AI governance frameworks and identify gaps in compliance and ethics. - Design an AI governance framework tailored to organisational needs and regulatory requirements. - Assess AI-related risks and develop mitigation strategies for identified issues. - Compare ethical considerations in AI deployment across different sectors and jurisdictions. - Construct a stakeholder engagement plan to communicate governance strategies effectively. - Justify the importance of transparency and accountability in AI systems to stakeholders. Target competencies: - Evaluate regulatory requirements for AI governance. - Implement risk management strategies for AI technologies. - Facilitate stakeholder discussions on AI ethics and governance. - Develop frameworks for monitoring AI system performance. - Create documentation for compliance and accountability in AI initiatives. - Lead training sessions on AI governance best practices. Course outline: - Day 1: Foundations of AI Governance. Introduction to AI governance concepts and frameworks, including key definitions and principles. Overview of the regulatory landscape affecting AI technologies across jurisdictions. Ethical implications of AI deployment in business, focusing on fairness and accountability. Key stakeholders in AI governance and their roles in shaping policies and practices. Understanding the importance of transparency and accountability in AI systems and their impact on trust. Applied activity: Participants will analyse a case study of an organisation facing governance challenges with its AI systems. They will identify compliance gaps, ethical dilemmas, and stakeholder concerns presented in the scenario, proposing initial solutions and strategies for improvement. Output: A report summarising identified gaps and initial recommendations for governance improvements. - Day 2: Risk Assessment in AI Systems. Identifying risks associated with AI technologies, including bias, data privacy, and operational risks. Methods for assessing AI-related risks in projects, utilising risk assessment frameworks and tools. Developing risk mitigation strategies for AI initiatives, focusing on practical implementation. Tools for monitoring AI system performance and compliance, including metrics and reporting mechanisms. Case studies of AI failures due to poor governance, analysing lessons learned and best practices. Applied activity: Working in groups, participants will assess a fictional AI project for potential risks, using a structured risk assessment tool to evaluate impact and likelihood. They will present their findings and proposed mitigation strategies to the class, fostering collaborative learning and discussion. Output: A completed risk assessment matrix with proposed mitigation strategies and a presentation summarising their analysis. - Day 3: Designing AI Governance Frameworks. Components of an effective AI governance framework, including policies, procedures, and oversight mechanisms. Aligning governance frameworks with organisational objectives and regulatory requirements for compliance. Strategies for stakeholder engagement in governance design, ensuring diverse perspectives are included. Best practices for documenting governance processes, including templates and guidelines for consistency. Evaluating the effectiveness of governance frameworks through metrics and continuous improvement. Applied activity: Participants will design a governance framework for a fictional organisation, considering its specific AI applications and regulatory environment. They will present their framework to the class, highlighting key components, rationale, and expected outcomes from implementation. Output: A governance framework document outlining policies, procedures, and accountability measures, along with a presentation. - Day 4: Ethics and Accountability in AI. Exploring ethical considerations in AI development and deployment, including fairness, transparency, and accountability. Accountability mechanisms for AI decision-making processes, ensuring responsible use and oversight. The role of bias and fairness in AI systems, discussing strategies for mitigation and monitoring. Strategies for fostering an ethical AI culture within organisations, including training and awareness initiatives. Engaging stakeholders in ethical discussions around AI, facilitating dialogue and consensus-building. Applied activity: Participants will role-play as stakeholders in a fictional organisation to discuss ethical dilemmas presented by an AI system. They will negotiate solutions and accountability measures, considering diverse perspectives and potential impacts on the organisation and society. Output: A summary of the negotiated ethical guidelines and accountability measures agreed upon, along with a reflection on stakeholder engagement. - Day 5: Integrating AI Governance into Business Strategy. Aligning AI governance with overall business strategy, ensuring coherence and support from leadership. Developing training and communication plans for governance implementation, fostering organisational buy-in. Monitoring and evaluating AI governance effectiveness over time, using feedback and performance metrics. Creating a culture of continuous improvement in AI governance, encouraging innovation and adaptation. Final project presentations and peer feedback, showcasing the integration of governance frameworks into business strategies. Applied activity: Participants will integrate their governance frameworks into a comprehensive business strategy for a fictional organisation, considering implementation challenges, stakeholder buy-in, and long-term sustainability. They will present their strategic plans to the class for feedback and discussion. Output: A strategic plan document that includes governance integration, training, and evaluation methods, along with a presentation to peers. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 456 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-456 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 569 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-569 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 617 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-617 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 762 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-762 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 956 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-956 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1101 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1101 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14431 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14431 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1198 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1198 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1311 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1311 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1488 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1488 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1601 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1601 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14432 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14432 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1698 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1698 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1843 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1843 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1988 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1988 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2133 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2133 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14433 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14433 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2230 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2230 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2278 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2278 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2520 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2520 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2633 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2633 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14434 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14434 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2730 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2730 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2875 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2875 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3020 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3020 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3149 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3149 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14435 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14435 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3262 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3262 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3375 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3375 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3552 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3552 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3665 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3665 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14436 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14436 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3713 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3713 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3858 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3858 ## Performance Management: Setting Objectives and Conducting Appraisals URL: https://smarthorizon.uk/course/performance-management-setting-objectives-and-conducting-appraisals Brochure: https://smarthorizon.uk/course/performance-management-setting-objectives-and-conducting-appraisals/brochure.pdf Course reference: performance-management-setting-objectives-and-conducting-appraisals Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the essential skills for setting effective performance objectives and conducting appraisals. Participants will learn to align individual goals with organisational strategy, assess performance accurately, and provide constructive feedback to enhance employee development and engagement. Why attend: Performance management is critical for driving employee engagement and aligning individual contributions with organisational goals. Many managers struggle with setting clear objectives and conducting meaningful appraisals, leading to misunderstandings and decreased motivation. This course addresses these challenges directly, equipping participants with the skills to set SMART objectives, conduct effective performance reviews, and implement ongoing feedback mechanisms that foster accountability and growth. By mastering these skills, managers can ensure that their teams are not only meeting expectations but are also motivated to exceed them, ultimately contributing to the organisation's success and enhancing overall productivity. Participants will engage in practical exercises that simulate real-world appraisal scenarios, enabling them to practice delivering feedback and managing difficult conversations. They will learn to identify performance gaps, develop actionable improvement plans, and effectively communicate these to employees. By honing these skills, managers can foster a culture of continuous improvement and accountability, enhancing team performance and achieving business objectives. This course empowers participants to make informed decisions regarding employee development and performance management, ensuring that they can navigate the complexities of performance appraisals with confidence and clarity, ultimately leading to a more engaged and high-performing workforce. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, role-playing exercises, and case studies to build practical capabilities in performance management. Participants will engage in simulations that mimic appraisal discussions, allowing them to practice setting objectives and providing feedback in a controlled environment. Specific exercises include drafting performance objectives, conducting mock appraisals, and role-playing feedback conversations. Outputs include performance appraisal templates and objective-setting frameworks that participants can implement in their workplaces, ensuring that they leave with tangible tools to enhance their performance management practices. This hands-on approach reinforces learning and allows participants to apply concepts directly to their roles, resulting in immediate applicability. Target audience: This course is suitable for: Line Managers responsible for team performance and development. HR Professionals involved in performance management processes. Team Leaders seeking to enhance their appraisal skills. Supervisors aiming to align team objectives with organisational goals. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Vienna, Barcelona, Rome Course objectives: - Analyse the principles of effective performance management and their impact on organisational success. - Design SMART objectives that align with team and organisational goals. - Conduct performance appraisals using structured frameworks and techniques to assess employee contributions. - Assess employee performance through objective criteria and behavioural indicators to identify strengths and weaknesses. - Provide constructive feedback that encourages employee development and engagement, fostering a positive work environment. - Prioritise areas for improvement based on performance appraisal outcomes to enhance overall team effectiveness. - Develop actionable performance improvement plans based on appraisal discussions to support employee growth and development. - Evaluate the effectiveness of performance management systems in enhancing team performance and achieving business objectives. Target competencies: - Set clear and measurable performance objectives that drive results. - Conduct effective performance appraisals with confidence and clarity. - Deliver constructive feedback that drives improvement and engagement. - Facilitate performance discussions that engage employees and encourage dialogue. - Evaluate performance based on objective criteria to ensure fairness and accuracy. - Align individual performance with organisational strategy to achieve goals. - Develop actionable plans for employee development based on appraisal outcomes. - Implement ongoing feedback mechanisms to support continuous performance improvement. Course outline: - Day 1: Foundations of Performance Management. Define performance management and its significance in organisations. Explore the performance management cycle and its components. Identify common challenges in setting objectives and conducting appraisals. Discuss the role of performance management in employee engagement and retention. Examine the legal and ethical considerations in performance management. Applied activity: In small groups, participants will analyse a case study of a performance management failure, identifying key issues and proposing solutions based on best practices. Each group will present their findings to the class, fostering discussion and collaborative learning, while also considering the implications of their recommendations. Output: A report summarising findings and recommendations for effective performance management. - Day 2: Setting Effective Performance Objectives. Understand the SMART criteria for objective setting and its importance. Learn techniques for aligning individual objectives with team and organisational goals. Practice drafting performance objectives for different roles and scenarios. Discuss the importance of involving employees in the objective-setting process for buy-in. Evaluate the impact of well-defined objectives on performance outcomes and motivation. Applied activity: Participants will work individually to create SMART objectives for a fictional employee based on a provided role description and organisational goals. They will then share their objectives in pairs for feedback and refinement, focusing on clarity, alignment, and feasibility in achieving the set objectives. Output: A set of SMART objectives ready for implementation. - Day 3: Conducting Performance Appraisals. Explore different appraisal methods and their applications in various contexts. Learn to prepare for and structure performance appraisal meetings effectively. Practice conducting mock performance appraisals with peers using real-life scenarios. Discuss common pitfalls in appraisals and how to avoid them during discussions. Review the importance of documentation and follow-up in the appraisal process. Applied activity: In pairs, participants will conduct a mock appraisal session, focusing on delivering feedback and discussing performance outcomes based on pre-defined criteria. They will provide constructive feedback to each other and reflect on their experiences to enhance their skills in conducting appraisals. Output: A recorded appraisal session for self-reflection and peer feedback. - Day 4: Delivering Constructive Feedback. Understand the principles of effective feedback delivery and its impact on performance. Learn techniques for providing feedback that motivates and develops employees effectively. Practice handling difficult conversations during performance discussions with role-playing. Discuss the role of emotional intelligence in feedback delivery and its importance. Explore strategies for creating a feedback-rich culture within teams. Applied activity: Participants will role-play scenarios involving difficult feedback conversations, applying techniques learned to navigate these discussions successfully. They will receive peer feedback on their approach and effectiveness, focusing on improvement and strategies for future conversations. Output: A feedback strategy plan outlining approaches for future performance discussions. - Day 5: Integrating Performance Management Practices. Review the entire performance management process from objective setting to appraisal. Discuss the importance of continuous feedback and ongoing performance conversations in development. Learn to create development plans based on appraisal outcomes and employee aspirations. Explore tools and technologies that support performance management and tracking. Evaluate the effectiveness of performance management systems in organisations and their impact on performance. Applied activity: Participants will develop a comprehensive performance management plan for a fictional team, integrating objectives, appraisal methods, and feedback strategies. They will present their plans to the group for critique and discussion, ensuring practical application and alignment with organisational goals. Output: A complete performance management plan ready for presentation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 480 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-480 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 641 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-641 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 802 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-802 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 915 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-915 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1012 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1012 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14437 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14437 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1125 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1125 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1302 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1302 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1415 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1415 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1512 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1512 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14438 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14438 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1657 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1657 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1802 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1802 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1947 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1947 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2044 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2044 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14439 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14439 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2157 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2157 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2398 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2398 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2447 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2447 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2544 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2544 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14440 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14440 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2689 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2689 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2834 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2834 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2979 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2979 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3108 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3108 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14441 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14441 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3189 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3189 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3366 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3366 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3479 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3479 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3576 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3576 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14442 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14442 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3737 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3737 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3898 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3898 ## Measuring & Maximising Training ROI URL: https://smarthorizon.uk/course/measuring-and-maximising-training-roi Brochure: https://smarthorizon.uk/course/measuring-and-maximising-training-roi/brochure.pdf Course reference: measuring-and-maximising-training-roi Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on measuring and maximising the return on investment (ROI) of training programmes. Participants will learn practical methods to assess training effectiveness, align training with business goals, and implement strategies to enhance training outcomes for organisational success. Why attend: Organisations often struggle to quantify the impact of training on performance and profitability. This course addresses the challenge of demonstrating training ROI, which is crucial for securing budget approvals and stakeholder buy-in. Participants will explore methods to evaluate training effectiveness and its alignment with strategic objectives, enabling them to make data-driven decisions that enhance workforce capabilities and drive organisational growth. By understanding how to measure ROI accurately, participants can advocate for necessary training investments and ensure that training initiatives are not only effective but also financially justifiable, ultimately leading to improved employee performance and satisfaction. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to apply analytical tools and frameworks. They will practice developing metrics that assess training outcomes and learn how to present their findings persuasively to stakeholders. This hands-on approach will empower them to identify gaps in training effectiveness and propose actionable strategies for improvement. By the end of the course, they will be equipped to make informed decisions about training investments, ensuring that training initiatives contribute to overall business success and employee development, thereby fostering a culture of continuous learning and improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and group discussions to facilitate learning. Participants will analyse fictional training programmes, calculate ROI using established models, and develop metrics to assess training outcomes. Specific exercises will include role-playing stakeholder presentations and collaborative framework design. Outputs will include detailed ROI reports and strategic training plans, demonstrating their ability to apply concepts in a practical context. The use of real-world scenarios ensures that participants can relate the learning to their own organisational challenges, enhancing the relevance and applicability of the training. This approach fosters engagement and ensures that participants leave with actionable insights they can implement immediately. Target audience: This course is suitable for: Training and Development Managers responsible for evaluating training effectiveness. HR Professionals focused on aligning training with business objectives. Learning and Development Specialists involved in designing training programmes. Organisational Development Consultants aiming to improve training ROI for clients. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Vienna, Cape Town, Barcelona Course objectives: - Calculate training ROI using the Phillips ROI Model for a fictional training programme. - Assess the alignment of training objectives with organisational goals through stakeholder analysis. - Design a training evaluation framework that incorporates both qualitative and quantitative metrics. - Justify training investments by presenting a comprehensive ROI report to stakeholders. - Prioritise training initiatives based on identified performance gaps and potential ROI. - Construct a strategic plan to enhance training effectiveness and maximise ROI over time. Target competencies: - Analytical skills for assessing training effectiveness and ROI. - Strategic thinking to align training with business goals. - Report writing for presenting ROI findings to stakeholders. - Evaluation skills to develop comprehensive training assessment frameworks. - Decision-making capabilities to prioritise training investments based on ROI. - Communication skills to articulate the value of training initiatives. Course outline: - Day 1: Understanding Training ROI Fundamentals. Define training ROI and its importance in organisational contexts. Explore key metrics for measuring training effectiveness and impact on performance. Identify common challenges in calculating training ROI and how to overcome them. Discuss the Phillips ROI Model and its application in various scenarios. Review case studies illustrating successful ROI measurement and reporting. Applied activity: Participants will analyse a fictional case study of a training programme, identifying key metrics for measuring its ROI. They will discuss potential challenges in the evaluation process and propose solutions to enhance measurement accuracy and reliability. Output: A summary report outlining identified metrics, challenges, and proposed solutions. - Day 2: Aligning Training with Business Objectives. Identify organisational goals and their impact on training needs and design. Conduct stakeholder analysis to understand training expectations and requirements. Map training objectives to business outcomes for clearer alignment. Evaluate the effectiveness of existing training programmes against strategic business goals. Discuss techniques for ensuring training alignment with organisational initiatives and priorities. Applied activity: Participants will conduct a stakeholder analysis for a fictional organisation, identifying key stakeholders and their expectations regarding training outcomes. They will then align training objectives with these expectations to ensure relevance and effectiveness of the training. Output: A stakeholder analysis report with aligned training objectives and stakeholder expectations. - Day 3: Developing a Training Evaluation Framework. Explore qualitative and quantitative evaluation methods for effective training assessment. Design a comprehensive training evaluation framework that captures diverse metrics. Implement feedback mechanisms to gather participant insights and improve training. Utilise pre- and post-training assessments for measuring impact and retention. Discuss the role of continuous improvement in training evaluation and effectiveness. Applied activity: Participants will design a training evaluation framework for a fictional training programme, incorporating both qualitative and quantitative metrics. They will present their framework to the group for feedback and refinement, ensuring comprehensive assessment. Output: A detailed training evaluation framework document ready for implementation. - Day 4: Calculating and Presenting Training ROI. Apply the Phillips ROI Model to calculate training ROI effectively. Identify all costs associated with training programmes, including hidden costs. Determine the financial benefits resulting from training initiatives and their impact on performance. Prepare a comprehensive ROI report for stakeholders that highlights key findings. Discuss best practices for presenting ROI findings to ensure stakeholder engagement. Applied activity: Participants will calculate the ROI for a fictional training programme using the Phillips ROI Model, considering both costs and benefits. They will prepare a presentation for stakeholders summarising their findings, recommendations, and potential improvements. Output: A presentation slide deck summarising the ROI calculation, findings, and strategic recommendations. - Day 5: Strategic Planning for Maximising Training ROI. Identify performance gaps and training needs through data analysis and stakeholder input. Prioritise training initiatives based on potential ROI and organisational impact. Develop a strategic plan to enhance training effectiveness and maximise ROI over time. Implement strategies for continuous improvement in training programmes and evaluation processes. Discuss the role of leadership in supporting training initiatives and fostering a learning culture. Applied activity: Participants will develop a strategic plan for a fictional organisation to enhance training effectiveness and maximise ROI. They will outline key initiatives, expected outcomes, and metrics for success, ensuring alignment with organisational goals. Output: A strategic training plan document that includes initiatives, timelines, and expected ROI. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 415 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-415 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 560 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-560 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 673 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-673 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 834 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-834 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 947 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-947 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1060 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1060 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14443 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14443 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1237 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1237 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1350 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1350 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1447 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1447 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1592 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1592 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14444 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14444 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1737 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1737 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1882 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1882 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1979 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1979 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2092 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2092 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14445 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14445 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2269 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2269 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2365 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2365 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2479 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2479 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2624 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2624 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14446 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14446 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2769 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2769 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2914 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2914 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3011 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3011 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3059 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3059 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14447 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14447 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3301 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3301 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3414 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3414 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3511 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3511 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3656 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3656 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14448 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14448 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3769 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3769 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3930 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3930 ## Fraud Investigators URL: https://smarthorizon.uk/course/fraud-investigators Brochure: https://smarthorizon.uk/course/fraud-investigators/brochure.pdf Course reference: fraud-investigators Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Fraud continues to pose significant financial and operational risks to organizations across all sectors. Why attend: This course provides participants with the practical knowledge and investigative skills needed to identify, investigate, prevent, and respond effectively to fraudulent activities. Participants will develop the competencies required to conduct structured investigations, gather evidence, interview witnesses and suspects, and strengthen fraud prevention initiatives. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses a practical and interactive approach combining presentations, case studies, investigation simulations, group discussions, role plays, interviewing exercises, and real-world fraud scenarios to enhance practical application. Target audience: Internal auditors Compliance professionals Fraud investigators Security and risk management professionals Internal control specialists Legal and regulatory professionals Professionals responsible for fraud prevention and investigations Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Singapore, London, Dubai, Frankfurt, Cape Town, Rome, Vienna Course objectives: - Understand fraud concepts, behaviors, and fraud risk indicators - Recognize different types of fraud and their impact on organizations - Apply investigation techniques and structured investigative approaches - Collect and manage evidence effectively - Conduct professional witness and suspect interviews - Develop fraud prevention and mitigation strategies - Improve reporting and fraud response processes Target competencies: - Fraud investigation techniques - Evidence management - Interviewing skills - Risk assessment - Analytical thinking - Communication skills - Fraud prevention strategies - Investigation planning Course outline: - Day 1: Understanding Fraud and Fraud Risk Profiles. Understanding how fraud opportunities emerge within organizations Exploring behavioral characteristics and motivations associated with fraudulent activities Identifying common profiles and patterns associated with occupational fraud risks Understanding the scope and impact of fraud within organizations and communities Examining major fraud classifications and methods used in different environments Evaluating the operational and social impact of fraud activities - Day 2: Essential Fraud Investigation Skills. Developing an investigative mindset for fraud examination activities Understanding key competencies and techniques used in fraud investigations Reviewing evidence principles and documentation requirements Prioritizing investigation activities and maintaining decision records Developing structured investigation plans for effective case management Applying lessons learned and reviewing investigation practices through practical exe - Day 3: Early Response and Fraud Case Management. Understanding critical response actions during the initial stages of investigations Applying early-stage investigation principles and response procedures Managing investigation processes and suspect-related activities effectively Understanding documentation requirements and investigation records Reviewing evidence preservation and recovery approaches Strengthening fraud management and case coordination processes - Day 4: Interviewing Techniques for Fraud Investigations. Understanding structured interviewing models and investigative approaches Planning and preparing for effective interviews Identifying and overcoming communication barriers during interviews Applying communication principles within investigative discussions Conducting witness and suspect interviews effectively Improving professional questioning and listening techniques - Day 5: Fraud Prevention and Investigation Best Practices. Understanding effective and ineffective practices within fraud investigations Managing victim interactions and support considerations Developing structured investigation reports and statements Understanding occupational fraud risks and organizational vulnerabilities Recognizing indicators and warning signs of fraudulent behavior Developing practical approaches for preventing and mitigating fraud risks Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 509 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-509 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 702 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-702 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 782 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-782 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 863 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-863 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14449 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14449 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1041 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1041 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1154 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1154 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1250 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1250 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1395 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1395 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1541 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1541 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14450 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14450 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1686 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1686 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1782 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1782 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1895 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1895 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2073 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2073 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14451 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14451 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2186 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2186 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2298 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2298 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2427 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2427 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2573 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2573 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14452 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14452 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2718 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2718 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2814 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2814 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2927 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2927 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3169 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3169 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14453 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14453 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3218 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3218 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3314 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3314 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3459 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3459 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3605 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3605 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14454 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14454 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3798 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3798 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3878 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3878 ## Media Management in Crisis Communications URL: https://smarthorizon.uk/course/media-management-in-crisis-communications Brochure: https://smarthorizon.uk/course/media-management-in-crisis-communications/brochure.pdf Course reference: media-management-in-crisis-communications Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: In today’s fast-moving digital world, a crisis can escalate within minutes and severely damage an organization’s reputation, operations, and stakeholder trust. Effective media management during crises is essential to control the narrative, reduce misinformation, and maintain public confidence. Why attend: In today’s fast-moving digital world, a crisis can escalate within minutes and severely damage an organization’s reputation, operations, and stakeholder trust. Effective media management during crises is essential to control the narrative, reduce misinformation, and maintain public confidence. This course equips participants with practical skills to manage media relations, communicate effectively under pressure, and develop structured crisis communication strategies that protect organizational reputation and ensure timely, transparent messaging. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course combines communication theory with realistic crisis simulations and media handling exercises. Participants will engage in press briefing role-plays, crisis scenario workshops, and message development exercises. Case studies from real-world corporate, governmental, and industrial crises will be analyzed. Practical sessions will focus on spokesperson training, media response planning, and digital communication strategies. Target audience: Public Relations and Communications Professionals Corporate Communication Managers Media Relations Officers Senior Managers and Executives Government and Public Sector Officials Crisis Management and Risk Professionals Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Dubai, Frankfurt, Vienna, Cape Town, Rome Course objectives: - Understand principles of crisis communication and media management - Develop structured crisis communication plans - Respond effectively to media inquiries during crises - Manage organizational reputation under pressure - Deliver clear, consistent, and timely messages - Handle social media communication during emergencies - Identify and mitigate communication risks - Act as an effective spokesperson in crisis situations Target competencies: - Crisis communication planning and execution - Media relations and spokesperson skills - Strategic messaging and storytelling - Reputation management - Digital and social media crisis handling - Decision-making under pressure - Stakeholder communication and engagement Course outline: - Day 1: Foundations of Crisis Communication. What is a crisis and types of crises Principles of crisis communication Communication lifecycle during a crisis Role of media in crisis situations Common communication failures and risks - Day 2: Crisis Communication Planning. Developing crisis communication plans Stakeholder identification and prioritization Message development and key messaging frameworks Internal vs external communication strategies Crisis communication teams and roles - Day 3: Media Relations During Crisis. Understanding media behavior in crises Handling press inquiries and interviews Preparing press releases and statements Spokesperson preparation and training Managing difficult media questions - Day 4: Digital and Social Media Crisis Management. Role of social media in crisis escalation Monitoring online sentiment and misinformation Real-time communication strategies Managing rumors and fake news Digital reputation protection strategies - Day 5: Crisis Simulation and Advanced Techniques. Full crisis simulation exercise (real-time scenario) Media briefing and press conference role-play Decision-making under pressure Lessons learned from global crisis case studies Final crisis communication action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 449 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-449 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 594 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-594 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 659 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-659 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 739 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-739 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 981 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-981 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14455 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14455 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1094 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1094 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1191 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1191 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1336 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1336 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1481 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1481 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1626 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1626 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14456 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14456 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1723 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1723 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1836 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1836 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2013 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2013 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2126 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2126 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14457 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14457 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2223 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2223 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2319 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2319 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2513 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2513 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14458 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14458 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2658 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2658 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2755 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2755 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2868 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2868 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3045 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3045 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3142 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3142 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14459 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14459 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3255 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3255 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3400 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3400 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3545 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3545 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3690 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3690 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14460 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14460 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3755 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3755 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3835 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3835 ## Crisis Communication Skills URL: https://smarthorizon.uk/course/crisis-communication-skills Brochure: https://smarthorizon.uk/course/crisis-communication-skills/brochure.pdf Course reference: crisis-communication-skills Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with essential crisis communication skills to effectively manage and respond to crises. Participants will learn to develop strategies, craft messages, and engage stakeholders, ensuring clear communication during high-pressure situations and protecting organisational reputation. Why attend: Crisis situations can arise unexpectedly, and the ability to communicate effectively during these times is crucial for maintaining trust and credibility. Professionals often face challenges in conveying accurate information, managing public perception, and coordinating responses among various stakeholders. This course addresses these critical issues, enabling participants to navigate the complexities of crisis communication and mitigate potential damage to their organisations. Participants will learn to assess risks, develop tailored communication strategies, and implement effective messaging that resonates with diverse audiences, ensuring that the organisation's voice is clear and authoritative during crises. Effective crisis communication is not just about managing information; it also involves strategic decision-making and leadership. Participants will engage in practical exercises that simulate real-world crises, allowing them to practise crafting messages, responding to media inquiries, and managing stakeholder communications. By honing these skills, they will be better prepared to handle actual crises, ensuring timely and effective communication that supports organisational objectives and preserves reputation. The course fosters confidence in decision-making, enhances participants' ability to lead communication efforts during challenging times, and ultimately contributes to a more resilient organisational culture. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to build practical crisis communication skills. Participants will analyse real-life scenarios, develop communication strategies, and simulate media interactions. Each session culminates in a collaborative debrief where participants share insights and receive feedback, producing actionable communication plans and message templates that can be applied in their organisations. This hands-on approach ensures that participants not only learn theoretical concepts but also gain practical experience in applying these skills in realistic situations, enhancing their readiness for actual crisis scenarios. Participants will leave with tangible outputs that they can implement immediately in their roles. Target audience: This course is suitable for: Public Relations Professionals: Enhance skills in managing communication during crises. Crisis Managers: Develop structured approaches to crisis communication planning and execution. Corporate Communication Specialists: Improve messaging strategies for stakeholder engagement during crises. Marketing Managers: Learn to align marketing communications with crisis response efforts. Destinations: Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Cape Town, Rome Course objectives: - Analyse crisis communication frameworks to identify best practices in response strategies. - Develop a crisis communication plan tailored to a fictional organisational scenario. - Craft effective messaging for diverse stakeholders during a crisis situation. - Evaluate the impact of social media on crisis communication and develop strategies to manage it. - Simulate media interactions to practise responding to challenging questions under pressure. - Assess the effectiveness of communication strategies post-crisis to identify areas for improvement. Target competencies: - Crafting clear and concise crisis messages. - Developing comprehensive crisis communication plans. - Engaging effectively with media during crises. - Utilising social media for crisis management. - Evaluating communication effectiveness post-crisis. - Leading teams in high-pressure communication scenarios. Course outline: - Day 1: Understanding Crisis Communication. Define crisis communication and its importance in organisational contexts. Identify different types of crises and their potential impacts on stakeholders. Explore key principles of effective crisis communication and their applications. Discuss the role of leadership in crisis situations and communication. Examine case studies of successful and unsuccessful crisis communications to draw lessons. Applied activity: Participants will analyse a recent crisis case study, identifying key communication strategies used and their effectiveness. They will discuss alternative approaches that could have been taken, focusing on stakeholder impact and message clarity. This will involve group discussions and presentations to enhance learning. Output: A report summarising the analysis and proposed alternative strategies for crisis communication. - Day 2: Developing a Crisis Communication Plan. Outline the components of a crisis communication plan, including key messages and protocols. Assess organisational vulnerabilities and potential crisis scenarios through risk analysis. Develop protocols for internal and external communication during a crisis, ensuring clarity and consistency. Identify key stakeholders and their information needs during crises to tailor communication effectively. Create a template for a crisis communication plan that can be adapted for various scenarios. Applied activity: In groups, participants will create a crisis communication plan for a fictional organisation facing a specific crisis scenario, detailing communication strategies, stakeholder engagement, and message dissemination methods. They will present their plans to the class for feedback and refinement. Output: A comprehensive crisis communication plan document tailored to the fictional scenario. - Day 3: Crafting Effective Messages. Learn techniques for crafting clear and impactful crisis messages that resonate with audiences. Understand the importance of tone and language in crisis communication to maintain trust. Explore message tailoring for different audiences and platforms to enhance engagement. Practice writing messages for various crisis scenarios, focusing on clarity and urgency. Review examples of effective and ineffective crisis messaging to identify best practices. Applied activity: Participants will draft crisis messages for different stakeholders based on a provided scenario, focusing on clarity, tone, and urgency. They will then present their messages for peer feedback and discussion, allowing for collaborative learning and improvement. Output: A set of crafted crisis messages for the scenario, ready for implementation. - Day 4: Managing Media Relations. Discuss the role of media in crisis communication and its influence on public perception. Learn strategies for effective media engagement during crises, including press releases and interviews. Simulate press conferences and media interviews to practise real-time communication skills. Explore techniques for handling difficult questions from journalists while maintaining composure. Evaluate the impact of media coverage on public perception during crises and adjust strategies accordingly. Applied activity: Participants will role-play a press conference scenario, with some acting as spokespersons and others as journalists. They will practise responding to challenging questions while maintaining composure and delivering key messages, simulating a high-pressure environment. Output: A video recording of the simulated press conference for review and analysis. - Day 5: Post-Crisis Evaluation and Improvement. Understand the importance of post-crisis evaluation in communication to identify lessons learned. Identify metrics for assessing the effectiveness of crisis communication efforts and their impact. Discuss lessons learned and areas for improvement based on previous crises. Develop strategies for ongoing crisis communication training and preparedness. Create a framework for continuous improvement in crisis communication practices. Applied activity: Participants will conduct a post-crisis evaluation of their previously developed communication plans and messages, identifying strengths and weaknesses, and suggesting improvements based on feedback and outcomes. This will involve group discussions to foster collaborative insights. Output: A post-crisis evaluation report with actionable recommendations for future improvements. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 490 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-490 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 602 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-602 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 844 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-844 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 892 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-892 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14461 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14461 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 989 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-989 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1135 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1135 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1279 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1279 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1425 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1425 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1522 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1522 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14462 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14462 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1634 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1634 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1812 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1812 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1924 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1924 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14463 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14463 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2021 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2021 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2167 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2167 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2343 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2343 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2457 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2457 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14464 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14464 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2554 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2554 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2666 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2666 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2844 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2844 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2956 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2956 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14465 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14465 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3069 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3069 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3199 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3199 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3343 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3343 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3489 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3489 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3586 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3586 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14466 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14466 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3698 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3698 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3940 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3940 ## Advanced Risk, Reliability & Safety Management Techniques URL: https://smarthorizon.uk/course/advanced-risk-reliability-and-safety-management-techniques Brochure: https://smarthorizon.uk/course/advanced-risk-reliability-and-safety-management-techniques/brochure.pdf Course reference: advanced-risk-reliability-and-safety-management-techniques Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides advanced techniques in risk, reliability, and safety management, focusing on practical applications in high-stakes environments. Participants will engage with complex scenarios to enhance their decision-making skills and develop robust safety management systems. Why attend: Organisations across various sectors, including engineering, healthcare, and manufacturing, face increasing pressures to manage risks effectively and ensure operational safety. Advanced risk management techniques are essential for professionals tasked with identifying, assessing, and mitigating risks in complex systems. These skills are critical, as failure to manage risks can lead to catastrophic incidents, financial losses, and damage to reputation. Participants will learn to navigate regulatory requirements, implement best practices, and utilise advanced tools to enhance their risk management capabilities, ultimately contributing to safer operational environments and improved organisational resilience. Developing practical capabilities in risk assessment, reliability engineering, and safety management is crucial for professionals in high-stakes roles. Participants will engage in hands-on exercises, such as conducting thorough risk assessments, designing safety management systems, and applying quantitative analysis techniques. They will practice making informed decisions that enhance safety outcomes and operational reliability. The course also emphasises collaboration and communication skills necessary for effective risk management, enabling participants to articulate risk-related information to stakeholders, develop risk mitigation plans, and foster a culture of safety within their organisations. This comprehensive approach ensures that participants can apply their learning directly to their workplace challenges. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of theoretical instruction and hands-on exercises, including case studies, simulations, and group discussions. Participants will engage in risk assessment workshops where they will analyse scenarios using advanced reliability techniques. Each session culminates in practical outputs, such as risk assessment reports and reliability analysis documents, ensuring participants can apply learned concepts directly to their work environments. By integrating real-world examples and collaborative projects, the course fosters a deeper understanding of the complexities involved in risk, reliability, and safety management, equipping participants with the skills to address challenges in their respective fields. This approach promotes active learning and retention of critical concepts. Target audience: This course is suitable for: Risk Managers responsible for safety compliance and risk assessment. Safety Engineers focused on reliability and safety systems in engineering projects. Quality Assurance Professionals ensuring product and process safety standards. Operations Managers overseeing safety protocols in high-risk environments. Destinations: Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Vienna, Barcelona Course objectives: - Analyse complex risk scenarios to identify potential hazards and vulnerabilities. - Calculate reliability metrics using statistical methods and failure data analysis. - Design safety management systems tailored to specific organisational needs and regulatory requirements. - Prioritise risk mitigation strategies based on quantitative and qualitative assessments. - Assess the effectiveness of existing safety protocols and recommend improvements. - Construct comprehensive risk assessment reports that inform decision-making processes. Target competencies: - Advanced risk assessment and management techniques. - Reliability engineering principles and applications. - Development of safety management systems. - Quantitative and qualitative risk analysis methods. - Effective communication of risk-related information to stakeholders. - Implementation of continuous improvement processes in safety management. Course outline: - Day 1: Fundamentals of Advanced Risk Management. Introduction to advanced risk management concepts and frameworks. Understanding risk perception and its impact on decision-making processes. Overview of regulatory requirements and industry standards for risk management. Techniques for identifying and assessing complex risks in various environments. Introduction to risk management tools and software for effective analysis. Applied activity: Participants will analyse a fictional case study involving a major industrial accident. They will identify key risk factors and assess the effectiveness of existing risk management strategies, considering regulatory compliance and stakeholder impact. Output: A detailed risk assessment report outlining identified risks, their potential impacts, and recommendations for improvement. - Day 2: Reliability Engineering Techniques. Introduction to reliability engineering and its importance in risk management practices. Statistical methods for reliability analysis, including Weibull analysis and life data analysis. Failure mode and effects analysis (FMEA) and fault tree analysis (FTA) applications. Techniques for reliability testing and integrating reliability into the design process. Developing reliability metrics and performance indicators for continuous monitoring. Applied activity: Using provided failure data, participants will conduct a Weibull analysis to determine the reliability of a fictional product. They will identify potential improvements based on their findings and present their analysis to the group. Output: A reliability analysis report with recommendations for design modifications and risk mitigation. - Day 3: Safety Management Systems and Frameworks. Components of effective safety management systems (SMS) and their implementation. Developing a safety culture within an organisation to enhance compliance. Risk communication strategies for effective safety management and stakeholder engagement. Evaluating and auditing safety management systems for continuous improvement. Integrating safety management practices into organisational processes and decision-making. Applied activity: Participants will work in groups to design a safety management system for a fictional organisation, addressing specific regulatory and operational challenges. They will present their system to the class for feedback and discussion. Output: A comprehensive safety management system proposal that includes risk assessment, communication strategies, and compliance measures. - Day 4: Quantitative Risk Analysis and Decision-Making. Introduction to quantitative risk analysis techniques and tools for effective decision-making. Using Monte Carlo simulations for risk assessment and uncertainty analysis. Decision-making under uncertainty: tools and frameworks for risk evaluation. Cost-benefit analysis for risk mitigation strategies and resource allocation. Integrating quantitative data into safety management practices for improved outcomes. Applied activity: Participants will perform a Monte Carlo simulation on a fictional project to assess the impact of various risks on project outcomes. They will analyse the results to make informed decisions regarding risk mitigation strategies. Output: A quantitative risk analysis report with decision-making recommendations based on simulation outcomes. - Day 5: Integrated Risk, Reliability, and Safety Application. Bringing together risk, reliability, and safety management concepts into a cohesive strategy. Case studies of integrated approaches in real-world scenarios to highlight best practices. Developing a holistic risk management strategy that encompasses all aspects of safety and reliability. Collaborative decision-making in risk management teams to enhance effectiveness. Final project presentations and peer evaluations to reinforce learning outcomes. Applied activity: Participants will collaborate to create an integrated risk management strategy for a complex fictional project, incorporating reliability and safety considerations throughout the project lifecycle. They will present their strategy to the class for evaluation. Output: A comprehensive integrated risk management strategy document that outlines key decisions, risk assessments, and safety protocols. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 423 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-423 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 536 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-536 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14467 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14467 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 713 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-713 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 810 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-810 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 923 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-923 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1068 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1068 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1213 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1213 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1358 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1358 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14468 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14468 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1455 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1455 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1568 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1568 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1745 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1745 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14469 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14469 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1858 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1858 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1955 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1955 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2100 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2100 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2245 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2245 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2373 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2373 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14470 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14470 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2487 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2487 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2600 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2600 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2777 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2777 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2890 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2890 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14471 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14471 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2987 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2987 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3083 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3083 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3277 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3277 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14472 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14472 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3422 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3422 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3519 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3519 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3632 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3632 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3809 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3809 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3906 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3906 ## Operational Excellence in Crisis Management and Contingency Planning URL: https://smarthorizon.uk/course/operational-excellence-in-crisis-management-and-contingency-planning Brochure: https://smarthorizon.uk/course/operational-excellence-in-crisis-management-and-contingency-planning/brochure.pdf Course reference: operational-excellence-in-crisis-management-and-contingency-planning Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on developing operational excellence in crisis management and contingency planning. Participants will learn to assess risks, design effective response strategies, and implement robust contingency plans to ensure organisational resilience during crises, enhancing their ability to manage unexpected disruptions effectively. Why attend: Crisis management is essential for organisations facing unexpected disruptions that can threaten their operations and reputation. Professionals must understand the complexities of various crises, including natural disasters, cyber-attacks, and public relations issues. This course addresses the critical need for effective strategies to mitigate risks and ensure organisational resilience. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to develop and implement contingency plans tailored to their specific operational contexts. By honing these skills, they will be better equipped to lead their teams through crises, maintaining continuity and minimising disruption to services. The ability to respond effectively during a crisis can significantly impact an organisation's recovery and long-term success. Participants will practice key decision-making skills, such as prioritising actions based on risk assessments and stakeholder needs. They will learn to construct comprehensive crisis communication plans that ensure clear messaging during emergencies, fostering trust and transparency with stakeholders. Through collaborative exercises, participants will enhance their leadership capabilities, learning to navigate the complexities of crisis situations while maintaining team morale. This course empowers professionals to not only react to crises but to proactively prepare their organisations for future challenges. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and group workshops to foster active learning. Participants will analyse crisis scenarios, develop contingency plans, and engage in role-playing exercises to practice their decision-making skills in high-pressure environments. Each day includes practical tasks that culminate in tangible outputs, such as crisis response frameworks and communication plans. This hands-on approach ensures that participants can apply theoretical knowledge to real-world situations, enhancing their capability to manage crises effectively. The collaborative nature of the course encourages peer feedback and shared learning, reinforcing the importance of teamwork in crisis management and the application of learned skills. Target audience: This course is suitable for: Crisis Management Professionals: Responsible for developing and implementing crisis response strategies. Operations Managers: Oversee day-to-day operations and need to ensure continuity during crises. Risk Management Specialists: Focus on identifying and mitigating risks within the organisation. Business Continuity Planners: Design and maintain contingency plans to safeguard operations. Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Barcelona, Cape Town Course objectives: - Assess organisational vulnerabilities and risks in crisis scenarios through a structured analysis. - Design a comprehensive contingency plan tailored to specific operational needs and crisis types. - Evaluate the effectiveness of crisis management strategies through simulated exercises and peer review. - Prioritise response actions based on risk assessments and organisational impact using established frameworks. - Construct a crisis communication plan to ensure clear messaging during emergencies and stakeholder engagement. - Justify the selection of tools and methods for effective crisis management based on case study analysis. Target competencies: - Risk assessment and analysis in crisis contexts. - Development of crisis response frameworks. - Effective communication strategies during emergencies. - Collaborative decision-making under pressure. - Implementation of contingency planning processes. - Evaluation of crisis management effectiveness. Course outline: - Day 1: Understanding Crisis Management Fundamentals. Define crisis management and its importance in operational contexts. Identify various types of crises and their potential impacts on organisations. Explore the principles of operational excellence in crisis situations. Assess the role of leadership and team dynamics during crises. Review case studies of successful and failed crisis management efforts. Applied activity: Participants will analyse a recent crisis case study, identifying key factors that contributed to its outcome. They will discuss lessons learned and propose alternative strategies that could have been employed to improve the response, focusing on practical applications in their own contexts. Output: A report summarising the analysis, lessons learned, and proposed strategies. - Day 2: Risk Assessment and Vulnerability Analysis. Conduct a thorough risk assessment process for potential crises. Identify organisational vulnerabilities and weaknesses in crisis scenarios. Utilise risk assessment tools and frameworks to evaluate risks. Prioritise identified risks based on likelihood and impact assessments. Develop a risk register for ongoing management and monitoring. Applied activity: In groups, participants will conduct a risk assessment for a fictional organisation facing a specific crisis scenario. They will identify vulnerabilities, assess potential impacts, and prioritise risks accordingly, ensuring a comprehensive understanding of the organisation's risk landscape. Output: A comprehensive risk register detailing identified risks, their assessments, and prioritisation. - Day 3: Developing Effective Contingency Plans. Outline the key components of a robust contingency plan. Design contingency plans tailored to specific crises and organisational needs. Incorporate stakeholder roles and responsibilities into the planning process. Establish clear criteria for plan activation and deactivation. Review best practices and industry standards in contingency planning. Applied activity: Participants will create a contingency plan for their fictional organisation, detailing response actions, stakeholder roles, and activation criteria for a selected crisis scenario. They will present their plans for peer feedback, focusing on practical implementation. Output: A detailed contingency plan document ready for implementation. - Day 4: Crisis Communication Strategies. Understand the critical importance of communication during crises. Develop a crisis communication plan framework that addresses key stakeholders. Identify information needs and messaging strategies for different audiences. Explore tools and channels for effective communication during emergencies. Practice delivering messages under pressure in simulated scenarios. Applied activity: Participants will draft a crisis communication plan for their fictional organisation, focusing on key messages, target audiences, and communication channels for a specific crisis. They will role-play delivering these messages, ensuring clarity and effectiveness in communication. Output: A crisis communication plan outlining key messages, strategies, and delivery methods. - Day 5: Integrated Crisis Management Simulation. Simulate a comprehensive crisis scenario involving multiple challenges and decision points. Apply learned skills in risk assessment, planning, and communication during the simulation. Evaluate team dynamics and decision-making effectiveness under pressure. Reflect on performance and identify areas for improvement in crisis response. Develop an action plan for real-world application of skills learned throughout the course. Applied activity: Participants will engage in a full-day simulation of a crisis, requiring them to implement their contingency plans, communicate effectively, and adapt to evolving challenges. They will work in teams to navigate the crisis and make critical decisions, ensuring a collaborative approach. Output: A debrief report summarising actions taken, lessons learned, and recommendations for future improvements. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 532 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-532 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 693 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-693 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 757 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-757 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 886 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-886 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14473 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14473 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1032 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1032 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1177 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1177 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1273 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1273 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1386 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1386 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1564 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1564 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14474 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14474 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1677 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1677 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1773 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1773 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1918 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1918 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2064 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2064 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14475 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14475 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2209 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2209 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2337 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2337 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2418 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2418 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2596 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2596 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14476 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14476 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2709 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2709 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2805 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2805 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2950 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2950 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14477 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14477 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3128 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3128 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3241 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3241 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3337 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3337 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3450 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3450 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3628 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3628 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14478 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14478 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3789 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3789 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3853 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3853 ## Strategic Crisis Management, Incorporating Security & Major Emergency Response URL: https://smarthorizon.uk/course/strategic-crisis-management-incorporating-security-and-major-emergency-response Brochure: https://smarthorizon.uk/course/strategic-crisis-management-incorporating-security-and-major-emergency-response/brochure.pdf Course reference: strategic-crisis-management-incorporating-security-and-major-emergency-response Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with strategic crisis management skills, focusing on security and major emergency response. Participants will learn to assess risks, develop response plans, and implement effective communication strategies to manage crises effectively within their organisations. Why attend: Crisis situations can arise unexpectedly, impacting operations, reputation, and safety. Professionals must be prepared to respond swiftly and effectively to minimise damage and ensure safety. Understanding strategic crisis management is essential for maintaining organisational resilience and public trust. Participants will learn to identify potential threats, assess their impact, and develop actionable response strategies. This course will also cover the integration of security measures into crisis management, ensuring a comprehensive approach that addresses both immediate and long-term concerns. By honing these skills, participants will be better equipped to lead their organisations through turbulent times and safeguard their assets and personnel. Effective crisis management requires a combination of strategic planning, communication, and coordination among various stakeholders. Participants will engage in practical exercises that simulate real-world crisis scenarios, allowing them to develop skills in risk assessment, crisis communication, and emergency response planning. They will practice making informed decisions under pressure, ensuring they can lead their teams effectively during emergencies. Additionally, the course will emphasise the importance of post-crisis evaluation and continuous improvement, enabling participants to refine their strategies and enhance their organisation's resilience. This comprehensive skill set is vital for professionals tasked with navigating complex crises. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and group workshops to enhance learning outcomes. Participants will analyse crisis scenarios, develop strategic response plans, and engage in role-playing exercises to practice decision-making under pressure. Specific exercises will include crisis communication drills and emergency response simulations, allowing participants to apply theoretical knowledge in practical contexts. Outputs include crisis management plans, communication strategies, and risk assessment reports tailored to specific scenarios, providing tangible evidence of learning. This hands-on approach ensures that participants not only understand the concepts but also gain the confidence to implement them effectively in their organisations. The integration of feedback and peer review further solidifies their learning experience. Target audience: This course is suitable for: Crisis Management Professionals: Responsible for developing and implementing crisis strategies. Security Managers: Oversee security protocols and emergency response plans. Emergency Response Coordinators: Manage on-the-ground response during crises. Business Continuity Planners: Ensure operational resilience during emergencies. Destinations: Singapore, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Vienna, Rome Course objectives: - Analyse potential crisis scenarios and their impact on organisational operations and reputation. - Develop a comprehensive crisis management plan that addresses security and emergency response. - Assess the effectiveness of communication strategies during various crisis situations. - Prioritise actions and resources in response to a major emergency scenario. - Construct a risk assessment matrix for identifying organisational vulnerabilities. - Justify the selection of specific crisis management tools and frameworks for real-world application. - Evaluate post-crisis responses to improve future crisis management strategies and plans. - Design a training programme for staff to enhance crisis preparedness and response capabilities. Target competencies: - Crisis assessment and analysis skills. - Strategic planning for crisis management. - Effective communication in high-pressure situations. - Resource prioritisation and allocation during emergencies. - Risk identification and mitigation techniques. - Collaboration and leadership in crisis response. - Post-crisis evaluation and improvement strategies. Course outline: - Day 1: Understanding Crisis Dynamics. Defining crisis management and its importance in organisations. Identifying types of crises: natural disasters, security breaches, and public relations issues. Exploring the crisis lifecycle and phases of response. Understanding the role of leadership in managing crises effectively. Examining case studies of successful and failed crisis management responses. Applied activity: Participants will analyse a fictional crisis scenario involving a data breach and its implications for the organisation. They will identify key stakeholders, outline initial response steps, and discuss potential impacts on operations and reputation. Output: A preliminary crisis response outline addressing stakeholder communication and immediate actions. - Day 2: Risk Assessment and Planning. Conducting a comprehensive risk assessment for potential crises and their impacts. Developing a crisis management framework tailored to organisational needs and resources. Identifying critical resources and response teams for effective crisis management. Creating a crisis communication plan for internal and external audiences during crises. Establishing protocols for crisis escalation and management to ensure readiness. Applied activity: Using a provided template, participants will conduct a risk assessment for their organisation, identifying vulnerabilities and potential crises. They will draft a crisis management framework based on their findings, including roles and responsibilities for crisis response. Output: A detailed risk assessment report and a draft crisis management framework outlining key components. - Day 3: Crisis Communication Strategies. Understanding the principles of effective crisis communication and messaging. Identifying key messages and target audiences during a crisis situation. Utilising various communication channels for effective crisis messaging. Developing a media response strategy and handling press inquiries during crises. Evaluating communication effectiveness post-crisis to improve future responses. Applied activity: Participants will develop a crisis communication strategy for a simulated environmental disaster affecting their organisation. They will create key messages for different stakeholders, including employees, customers, and the media, ensuring clarity and consistency in communication. Output: A comprehensive crisis communication strategy document detailing key messages and channels. - Day 4: Emergency Response Coordination. Understanding the roles of emergency response teams and their coordination during crises. Developing incident command structures for effective crisis response management. Practicing decision-making under pressure during emergency scenarios and drills. Utilising technology and tools for crisis response management and coordination. Evaluating the effectiveness of emergency response plans through simulations and feedback. Applied activity: In groups, participants will simulate an emergency response to a fictional natural disaster, coordinating roles and resources in real-time. They will assess their response effectiveness, focusing on communication and resource allocation during the exercise. Output: A debrief report detailing the response actions taken, lessons learned, and recommendations for improvement. - Day 5: Integrated Crisis Management Simulation. Bringing together crisis management, communication, and emergency response strategies. Conducting a full-scale simulation of a multi-faceted crisis scenario involving various stakeholders. Evaluating team performance and decision-making processes during the crisis simulation. Identifying areas for improvement in crisis management plans based on simulation outcomes. Developing an action plan for future crisis preparedness and response enhancements. Applied activity: Participants will engage in a comprehensive simulation involving a coordinated response to a major crisis, integrating all learned skills and strategies. They will work in teams to manage the crisis effectively, making real-time decisions and adjustments based on evolving scenarios. Output: A final crisis management action plan based on the simulation outcomes and team evaluations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 467 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-467 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 580 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-580 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 628 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-628 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 773 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-773 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14479 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14479 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 967 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-967 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1112 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1112 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1209 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1209 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1322 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1322 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14480 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14480 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1499 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1499 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1612 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1612 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1709 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1709 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1854 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1854 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14481 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14481 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1999 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1999 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2144 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2144 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2241 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2241 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2289 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2289 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14482 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14482 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2531 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2531 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2644 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2644 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2741 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2741 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2886 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2886 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14483 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14483 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3031 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3031 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3160 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3160 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3273 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3273 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3386 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3386 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14484 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14484 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3563 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3563 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3676 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3676 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3724 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3724 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3869 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3869 ## Certificate in Risk Management & Business Performance URL: https://smarthorizon.uk/course/certificate-in-risk-management-and-business-performance Brochure: https://smarthorizon.uk/course/certificate-in-risk-management-and-business-performance/brochure.pdf Course reference: certificate-in-risk-management-and-business-performance Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with essential risk management strategies to enhance business performance. Participants will learn to identify, assess, and mitigate risks while aligning risk management with organisational objectives, ultimately driving improved decision-making and operational efficiency. Why attend: Organisations face increasing uncertainties that can significantly impact performance, making effective risk management crucial for sustainability and growth. Professionals must navigate complex environments, ensuring that risks are identified and managed to safeguard assets and reputation. Understanding risk management enables informed decision-making, fostering resilience and adaptability in the face of challenges. Participants will learn to analyse risk scenarios, prioritise risks based on potential impact, and develop tailored mitigation strategies. These skills are vital for enhancing organisational performance and ensuring compliance with regulatory standards, ultimately leading to improved stakeholder confidence and business continuity. This course provides practical skills in risk assessment, prioritisation, and mitigation strategies. Through case studies and simulations, participants will practise identifying potential risks and their implications on business performance. They will engage in hands-on exercises to develop risk management frameworks that align with organisational goals. By the end of the course, learners will be equipped to communicate risk strategies effectively to stakeholders, ensuring that risk management becomes an integral part of the decision-making process. This comprehensive approach ensures that participants can apply their knowledge to real-world scenarios, enhancing their capability to contribute to organisational success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to facilitate learning. Participants will engage in group exercises to analyse risk scenarios and develop mitigation plans. Practical applications include risk assessment matrices and performance metrics, with outputs such as risk management plans and performance improvement proposals. This approach fosters collaboration and critical thinking, ensuring participants leave with actionable insights. Each day builds on the previous one, allowing for cumulative learning and the integration of concepts into a cohesive risk management strategy. Participants will also receive feedback on their work products to enhance their understanding and application of the material. Target audience: This course is suitable for: Risk Managers responsible for organisational risk strategies. Business Analysts focused on performance metrics and risk assessment. Project Managers overseeing risk in project delivery. Compliance Officers ensuring adherence to risk management standards. Destinations: Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Identify key risks affecting business performance and their potential impacts. - Assess the likelihood and consequences of identified risks using qualitative and quantitative methods. - Develop risk mitigation strategies tailored to specific business contexts. - Construct a risk management framework that aligns with organisational objectives. - Evaluate the effectiveness of risk management strategies on business performance. - Justify decisions made in risk prioritisation and mitigation planning based on data analysis. Target competencies: - Conducting comprehensive risk assessments. - Developing tailored risk mitigation strategies. - Aligning risk management with business objectives. - Utilising performance metrics to evaluate risk impact. - Facilitating risk management workshops and discussions. - Implementing risk management frameworks effectively. Course outline: - Day 1: Fundamentals of Risk Management. Defining risk management and its importance in enhancing business performance. Understanding types of risks: operational, financial, strategic, and compliance. Exploring the risk management process: identification, assessment, response, and monitoring. Introduction to risk management frameworks, including ISO 31000 and COSO. The role of risk culture in fostering organisational resilience. Applied activity: In groups, analyse a fictional company's risk profile by identifying potential risks across various categories. Use a risk assessment matrix to evaluate their likelihood and impact, presenting findings to the class, including recommendations for risk prioritisation. Output: A completed risk assessment matrix and a summary report of identified risks with recommendations. - Day 2: Risk Assessment Techniques. Qualitative vs quantitative risk assessment methods and their applications. Tools for risk identification: brainstorming, checklists, and interviews. Using SWOT analysis to identify internal and external risks effectively. Calculating risk exposure and prioritising risks based on impact and likelihood. Documenting risks and creating a comprehensive risk register. Applied activity: Participants will work in pairs to conduct a SWOT analysis for a fictional project, identifying potential risks and documenting them in a risk register. They will then present their findings to the class, discussing implications for project success. Output: A completed SWOT analysis and a risk register for the project, including identified risks and their potential impacts. - Day 3: Developing Risk Mitigation Strategies. Understanding risk response strategies: avoidance, reduction, transfer, and acceptance. Creating actionable plans for risk mitigation tailored to specific scenarios. Aligning risk strategies with business objectives and performance goals. Evaluating resource allocation for effective risk management initiatives. Communicating risk mitigation strategies to stakeholders for buy-in. Applied activity: Participants will develop a risk mitigation plan for a selected risk from their previous risk register, detailing strategies, responsible parties, and timelines. They will present their plans to the class for feedback and discussion. Output: A comprehensive risk mitigation plan, including strategies and timelines. - Day 4: Monitoring and Reviewing Risks. Establishing key performance indicators (KPIs) for effective risk management. Techniques for ongoing monitoring of risk and performance over time. Conducting regular risk reviews and audits to ensure compliance. Adapting risk management strategies based on performance outcomes and feedback. Reporting on risk management effectiveness to stakeholders and leadership. Applied activity: In groups, participants will create a monitoring plan for their risk mitigation strategies, including KPIs, review timelines, and reporting structures. They will present their plans to the class for collaborative feedback. Output: A detailed risk monitoring plan with defined KPIs and reporting timelines. - Day 5: Integrating Risk Management into Business Performance. Linking risk management to strategic planning and operational performance metrics. Case studies on successful integration of risk management in organisations. Developing a risk management culture within the organisation for sustainability. Utilising technology and tools for effective risk management and reporting. Preparing for future risks and uncertainties through proactive strategies. Applied activity: Participants will create a comprehensive risk management framework for a fictional organisation, integrating all learned concepts. They will present their frameworks to the class, highlighting key components and expected outcomes. Output: A complete risk management framework document, including integration strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14485 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14485 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 473 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-473 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 634 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-634 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 795 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-795 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 908 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-908 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1005 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1005 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1118 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1118 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14486 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14486 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1295 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1295 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1408 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1408 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1505 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1505 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1650 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1650 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14487 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14487 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1795 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1795 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1940 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1940 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2037 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2037 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2150 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2150 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14488 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14488 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2391 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2391 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2440 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2440 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2537 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2537 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2682 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2682 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2827 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2827 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14489 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14489 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2972 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2972 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3101 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3101 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3182 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3182 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14490 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14490 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3359 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3359 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3472 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3472 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3569 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3569 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3730 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3730 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3891 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3891 ## Agile Thinking in a Changing Business World URL: https://smarthorizon.uk/course/agile-thinking-in-a-changing-business-world Brochure: https://smarthorizon.uk/course/agile-thinking-in-a-changing-business-world/brochure.pdf Course reference: agile-thinking-in-a-changing-business-world Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with agile thinking principles and practices to navigate dynamic business environments. Participants will learn to adapt strategies, enhance collaboration, and implement iterative processes to drive innovation and responsiveness in their organisations. Why attend: Organisations face rapid changes in market demands, technology, and customer expectations. Agile thinking enables professionals to respond effectively to these shifts, fostering resilience and adaptability. This course addresses the challenges of maintaining competitive advantage in unpredictable landscapes, which is crucial for sustained success. Participants will explore how to identify opportunities for innovation, streamline processes, and enhance team performance through agile methodologies. By developing these skills, they will be better positioned to lead their teams in implementing agile practices that align with organisational goals and drive measurable results. Moreover, the course will delve into practical tools and techniques that facilitate agile thinking, ensuring participants can apply these concepts directly to their work environments. Participants will engage in practical exercises that simulate real-world scenarios requiring agile responses. They will develop skills to facilitate cross-functional collaboration, prioritise tasks effectively, and implement iterative improvements. By practising these capabilities, attendees will enhance their decision-making processes and contribute to a culture of continuous improvement within their teams. This course will also focus on building communication strategies that support agile workflows, ensuring that teams remain aligned and responsive to change. Ultimately, participants will leave with actionable insights and tools to foster an agile mindset in their organisations, empowering them to navigate complexities with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to reinforce agile concepts. Participants will engage in simulations that mimic real business challenges, allowing them to apply agile methodologies in practice. Exercises will include role-playing, prioritisation activities, and collaborative planning sessions. Outputs will include action plans, prioritisation matrices, and feedback loops, demonstrating their understanding of agile principles in a business context. This hands-on approach ensures that participants not only learn the theory but also gain practical experience in applying agile thinking to their specific workplace scenarios. Additionally, participants will receive peer feedback on their outputs, enhancing learning through collaboration. Target audience: This course is suitable for: Project Managers seeking to enhance team agility and responsiveness. Business Analysts aiming to integrate agile practices into their workflows. Team Leaders responsible for driving innovation and collaboration. Change Managers focused on leading organisational transformations. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Rome, Barcelona, Vienna Course objectives: - Analyse the principles of agile thinking and their relevance to modern business challenges. - Design an agile framework tailored to a specific organisational context. - Prioritise tasks using agile methodologies to enhance team efficiency. - Construct a feedback loop mechanism to support continuous improvement. - Assess team dynamics and identify barriers to agile collaboration. - Justify the implementation of iterative processes in project management. Target competencies: - Facilitating agile ceremonies and practices within teams. - Implementing iterative development processes effectively. - Enhancing team collaboration through agile methodologies. - Utilising prioritisation techniques to manage workload. - Creating feedback mechanisms for continuous improvement. - Adapting strategies based on market feedback and changes. Course outline: - Day 1: Introduction to Agile Thinking. Define agile thinking and its core principles in a business context. Discuss the significance of agility in responding to market changes. Identify key differences between traditional and agile methodologies. Explore the role of organisational culture in fostering agility. Examine case studies of successful agile transformations in various industries. Applied activity: Participants will analyse a fictional company's response to market changes and identify how agile thinking could improve their strategy, focusing on specific agile practices to implement. They will present their findings and recommendations to the group, simulating a stakeholder meeting. Output: A report outlining recommended agile practices for the company, including a proposed implementation plan. - Day 2: Frameworks and Methodologies. Introduce popular agile frameworks (Scrum, Kanban, Lean) and their applications. Discuss the importance of roles in agile teams (Scrum Master, Product Owner) and their responsibilities. Explore tools for managing agile projects (JIRA, Trello) and their functionalities. Evaluate the suitability of different frameworks for various project types and contexts. Identify key metrics for measuring agile success and team performance. Applied activity: In groups, participants will select an agile framework and adapt it to a fictional project scenario, detailing roles, responsibilities, and metrics for success. They will present their adapted framework to the class for feedback and discussion. Output: A framework adaptation plan including defined roles, responsibilities, and success metrics. - Day 3: Prioritisation and Planning. Introduce prioritisation techniques (MoSCoW, Eisenhower Matrix) for effective backlog management. Discuss the importance of backlog refinement and management in agile. Explore sprint planning and estimation techniques to enhance delivery. Assess the impact of prioritisation on team performance and project outcomes. Identify common pitfalls in agile planning and how to avoid them. Applied activity: Participants will create a prioritisation matrix for a project backlog, deciding which tasks to focus on first based on impact and urgency. They will justify their choices in a group discussion, enhancing collaborative decision-making skills. Output: A prioritised project backlog with justifications for selected tasks. - Day 4: Collaboration and Communication. Explore the role of communication in agile teams and its impact on performance. Discuss techniques for fostering collaboration (daily stand-ups, retrospectives) and their benefits. Identify barriers to effective communication and collaboration in teams. Examine the impact of remote work on agile practices and team dynamics. Develop strategies for enhancing team dynamics and communication in agile environments. Applied activity: Participants will role-play a retrospective meeting, identifying successes and areas for improvement in their fictional project. They will propose actionable steps for future sprints based on their discussions, simulating real-world agile practices. Output: A retrospective report summarising findings, action items, and proposed improvements. - Day 5: Implementing Agile in Practice. Integrate agile practices into existing workflows and organisational structures. Discuss change management strategies for successful agile adoption. Evaluate the role of leadership in supporting agile teams and practices. Explore case studies of organisations successfully implementing agile methodologies. Develop a roadmap for agile transformation in participants' organisations, addressing potential challenges. Applied activity: Participants will create a comprehensive agile transformation plan for their organisation, detailing steps for implementation, potential challenges, and strategies for overcoming them. They will present their plans to the group for peer review. Output: An agile transformation roadmap outlining key actions and timelines. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 405 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-405 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 550 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-550 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 663 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-663 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 824 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-824 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 937 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-937 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14491 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14491 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1050 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1050 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1227 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1227 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1340 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1340 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1437 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1437 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1582 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1582 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14492 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14492 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1727 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1727 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1872 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1872 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1969 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1969 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14493 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14493 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2082 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2082 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2259 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2259 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2355 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2355 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2469 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2469 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14494 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14494 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2614 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2614 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2759 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2759 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2904 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2904 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3001 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3001 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3049 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3049 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14495 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14495 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3291 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3291 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3404 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3404 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3501 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3501 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14496 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14496 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3646 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3646 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3759 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3759 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3920 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3920 ## Building an Agile Mindset and Being Agile in the Workplace URL: https://smarthorizon.uk/course/building-an-agile-mindset-and-being-agile-in-the-workplace Brochure: https://smarthorizon.uk/course/building-an-agile-mindset-and-being-agile-in-the-workplace/brochure.pdf Course reference: building-an-agile-mindset-and-being-agile-in-the-workplace Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the tools and mindset necessary to implement Agile principles effectively in their workplace. Participants will learn to foster collaboration, adapt to change, and enhance productivity through Agile methodologies, ensuring a responsive and innovative work environment. Why attend: Organisations often face challenges with rigid processes that hinder adaptability and responsiveness to market changes. This course addresses the need for professionals to cultivate an Agile mindset, enabling them to embrace change and improve team collaboration. Participants will learn to identify and overcome barriers to Agile adoption, making them valuable assets in dynamic work environments. They will also explore how to implement Agile practices that enhance project delivery, allowing teams to respond quickly to shifting priorities and customer needs. This capability is essential for maintaining a competitive edge in a fast-paced business landscape. The practical skills developed in this course empower participants to implement Agile practices in their teams. Through hands-on exercises, they will practice techniques such as iterative development, prioritisation of tasks, and effective communication. This training prepares professionals to lead Agile initiatives, enhancing their decision-making capabilities and fostering a culture of continuous improvement. Participants will engage in real-world scenarios that require them to assess team dynamics, facilitate Agile ceremonies, and create actionable project plans. By the end of the course, they will be equipped to drive Agile transformations within their organisations, ensuring sustainable growth and innovation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to build practical Agile capabilities. Participants will engage in role-playing scenarios that mimic real workplace challenges, allowing them to apply Agile principles in a controlled environment. Specific exercises will include developing project backlogs, conducting retrospectives, and prioritising tasks using Agile frameworks. Outputs will include Agile project plans, team retrospectives, and prioritised backlogs, demonstrating their understanding and application of Agile methodologies. This hands-on approach ensures that participants not only learn the theory but also gain the confidence to implement Agile practices effectively in their own teams, fostering a culture of agility and responsiveness. Target audience: This course is suitable for: Project Managers seeking to enhance team agility and responsiveness. Team Leaders aiming to foster a collaborative and adaptive work environment. Product Owners responsible for managing product backlogs and stakeholder expectations. Business Analysts focused on delivering value through iterative processes. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Analyse the principles of Agile methodology and their relevance to workplace dynamics. - Design an Agile project plan that incorporates iterative development and stakeholder feedback. - Prioritise tasks using Agile frameworks such as Scrum and Kanban for effective workflow management. - Assess team dynamics and identify barriers to Agile adoption within an organisation. - Construct a retrospective report that evaluates team performance and identifies areas for improvement. - Justify the selection of Agile practices based on specific project requirements and team capabilities. Target competencies: - Facilitating Agile ceremonies such as stand-ups and retrospectives. - Implementing iterative development cycles to enhance project outcomes. - Utilising Agile tools for task management and team collaboration. - Evaluating team performance metrics to drive continuous improvement. - Adapting communication strategies to support Agile methodologies. - Leading cross-functional teams in Agile project delivery. Course outline: - Day 1: Understanding Agile Principles. Define Agile methodology and its core principles, including flexibility and customer collaboration. Explore the Agile Manifesto and its implications for teamwork and project success. Identify the benefits of adopting an Agile mindset in the workplace, such as improved responsiveness. Discuss common Agile frameworks: Scrum, Kanban, and Lean, and their applications. Examine case studies of successful Agile transformations in various industries. Applied activity: Participants will analyse a fictional company's transition to Agile. They will identify key principles that align with the company's goals and suggest initial steps for implementation, focusing on stakeholder engagement and team dynamics. Output: A report outlining the Agile principles applicable to the fictional company and initial implementation steps. - Day 2: Building an Agile Team. Identify roles within an Agile team and their responsibilities, including Scrum Master and Product Owner. Explore techniques for fostering collaboration and trust among team members to enhance performance. Discuss the importance of cross-functionality in Agile teams for diverse skill sets. Implement strategies for effective communication in Agile environments, such as daily stand-ups. Evaluate team dynamics and identify areas for improvement through feedback mechanisms. Applied activity: Participants will role-play as different team members in a simulated Agile project, focusing on communication and collaboration strategies. They will identify potential conflicts and develop solutions to enhance team synergy. Output: A team charter that outlines roles, responsibilities, and communication protocols, along with conflict resolution strategies. - Day 3: Implementing Agile Practices. Design an Agile project plan with clear objectives, deliverables, and timelines for iterations. Utilise Scrum and Kanban boards for task management and visual workflow representation. Prioritise tasks using the MoSCoW method (Must have, Should have, Could have, Won't have) for effective planning. Explore techniques for iterative development and feedback loops to enhance product quality. Discuss the importance of stakeholder engagement in Agile projects to ensure alignment. Applied activity: Participants will create a project plan for a fictional product using Agile practices, including a prioritised backlog and iteration schedule. They will present their plan to peers for feedback and refinement. Output: A comprehensive Agile project plan with a prioritised backlog and iteration schedule. - Day 4: Evaluating Agile Performance. Assess team performance using Agile metrics such as velocity and burndown charts to measure progress. Conduct retrospectives to identify successes and areas for improvement in team processes. Implement feedback mechanisms to enhance team performance and adapt strategies accordingly. Discuss the role of leadership in supporting Agile teams and fostering a culture of agility. Explore tools for tracking and reporting Agile progress to stakeholders effectively. Applied activity: Participants will conduct a retrospective on their fictional project, analysing team performance and proposing actionable improvements based on Agile metrics and team feedback. They will identify key takeaways for future iterations. Output: A retrospective report summarising findings, metrics, and recommendations for improvement. - Day 5: Leading Agile Change. Develop strategies for overcoming resistance to Agile adoption within teams and organisations. Explore change management techniques in the context of Agile to facilitate smooth transitions. Identify key stakeholders and their roles in the Agile transformation process for effective buy-in. Create a roadmap for implementing Agile practices across teams, including training and support. Discuss sustaining an Agile culture within the organisation to ensure long-term success. Applied activity: Participants will create a change management plan for implementing Agile practices in their organisation, addressing potential challenges, stakeholder engagement, and training needs. They will present their plan to peers for feedback. Output: A detailed change management plan outlining steps for Agile implementation, including timelines and resource allocation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 503 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-503 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 696 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-696 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 776 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-776 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 857 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-857 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14497 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14497 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1035 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1035 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1148 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1148 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1244 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1244 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1389 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1389 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1535 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1535 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14498 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14498 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1680 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1680 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1776 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1776 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1889 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1889 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2067 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2067 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14499 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14499 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2180 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2180 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2292 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2292 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2421 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2421 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2567 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2567 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14500 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14500 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2712 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2712 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2808 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2808 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2921 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2921 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3163 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3163 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14501 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14501 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3212 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3212 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3308 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3308 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3453 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3453 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3599 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3599 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14502 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14502 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3792 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3792 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3872 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3872 ## Certified Crisis Management Professional (CCMP) URL: https://smarthorizon.uk/course/ccmp Brochure: https://smarthorizon.uk/course/ccmp/brochure.pdf Course reference: ccmp Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to manage crises effectively within organisations. Participants will learn to assess risks, develop response strategies, and implement recovery plans, ensuring organisational resilience and stakeholder confidence during emergencies, ultimately enhancing their crisis management capabilities. Why attend: Crisis situations can arise unexpectedly, impacting operations, reputation, and stakeholder trust. Professionals must be equipped to identify potential crises, assess their implications, and respond effectively to mitigate risks. This course addresses the critical need for structured crisis management skills in a volatile environment, enabling participants to develop proactive strategies that safeguard their organisations. By mastering crisis management principles, attendees will enhance their ability to lead teams, communicate effectively during emergencies, and implement recovery plans that restore normalcy. The skills gained will empower them to navigate complex situations with confidence and competence, ultimately ensuring business continuity and stakeholder assurance. Engaging in practical exercises that simulate real-world crisis scenarios enhances participants' ability to make informed decisions under pressure. By developing comprehensive crisis management plans and response strategies, attendees will be better prepared to lead their organisations through emergencies, ensuring continuity and recovery. The course will also focus on stakeholder communication, enabling participants to craft messages that resonate and reassure during crises. This hands-on approach ensures that participants leave with actionable skills, ready to implement their learning in their respective roles. Ultimately, this training will foster a culture of preparedness, resilience, and effective crisis response within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and interactive workshops to build practical crisis management skills. Participants will analyse real-life scenarios to identify best practices and develop tailored response strategies. Each session culminates in a hands-on activity where participants create actionable crisis management plans, providing tangible evidence of their learning and capability. The use of role-playing and group discussions will enhance collaborative problem-solving skills, while feedback sessions will facilitate continuous improvement. Participants will engage in peer reviews, allowing them to refine their strategies based on diverse perspectives, ensuring a comprehensive understanding of crisis management principles and their application in real-world contexts. Target audience: This course is suitable for: Crisis Management Professionals responsible for organisational resilience and response. Risk Managers focused on identifying and mitigating potential crises within their organisations. Public Relations Specialists tasked with managing communication during emergencies and crises. Operations Managers who need to ensure business continuity in crises and disruptions. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Rome, Cape Town, Barcelona Course objectives: - Assess potential crisis scenarios and their impact on organisational operations to inform planning. - Design a comprehensive crisis management plan tailored to specific organisational needs and risks. - Evaluate communication strategies for effective stakeholder engagement during crises and emergencies. - Prioritise response actions based on risk assessment and organisational capacity to ensure timely action. - Construct recovery plans that ensure business continuity post-crisis, addressing operational impacts. - Justify the selection of crisis management tools and frameworks for specific scenarios and organisational contexts. - Analyse the effectiveness of crisis management drills and simulations to improve future responses. - Develop a post-crisis evaluation report that incorporates lessons learned and recommendations for improvement. Target competencies: - Crisis risk assessment and analysis skills to identify vulnerabilities. - Crisis communication strategy development for effective stakeholder engagement. - Crisis response planning and execution capabilities to manage emergencies. - Stakeholder engagement and management during crises to maintain trust. - Post-crisis recovery and continuity planning expertise to restore operations. - Application of crisis management frameworks and tools to enhance preparedness. Course outline: - Day 1: Understanding Crisis Management Fundamentals. Define crisis management and its importance in organisational contexts. Identify different types of crises and their characteristics and implications. Explore the crisis management lifecycle: prevention, preparedness, response, recovery. Discuss the role of leadership in crisis management and decision-making. Examine the legal and ethical considerations involved in crisis situations. Applied activity: Participants will analyse a case study of a recent crisis, identifying key factors that contributed to its escalation and response effectiveness. They will discuss lessons learned and best practices that could be applied in their organisations, focusing on leadership roles and communication strategies. Output: A report summarising the case study analysis and proposed best practices for crisis management. - Day 2: Risk Assessment and Crisis Identification. Conduct a thorough risk assessment to identify potential crises and their impacts. Utilise SWOT analysis to evaluate organisational vulnerabilities and strengths. Develop crisis scenarios based on risk assessment findings and prioritise them. Create a crisis identification checklist for ongoing monitoring and evaluation. Discuss methods for continuously updating risk assessments and crisis scenarios. Applied activity: Participants will work in groups to conduct a risk assessment for a fictional organisation, identifying potential crises and prioritising them based on their analysis. They will present their findings to the class, focusing on the most critical threats and their potential impacts on operations. Output: A prioritised list of potential crises with supporting risk assessment documentation and rationale. - Day 3: Developing Crisis Response Strategies. Establish crisis response teams and define roles and responsibilities clearly. Create effective communication plans for internal and external stakeholders during crises. Develop decision-making protocols for crisis situations to ensure swift action. Explore crisis management tools and technologies that enhance response capabilities. Simulate crisis response scenarios to test strategies and team effectiveness. Applied activity: Participants will develop a crisis response strategy for a selected crisis scenario, detailing team roles, communication plans, and decision-making protocols. They will present their strategies to peers for feedback and refinement, ensuring alignment with best practices in crisis management. Output: A comprehensive crisis response strategy document outlining roles, plans, and protocols. - Day 4: Implementing Crisis Management Plans. Learn best practices for implementing crisis management plans effectively across teams. Explore training and simulation exercises for crisis teams to enhance readiness. Assess the effectiveness of crisis management drills and identify areas for improvement. Discuss the importance of adaptability in crisis response to changing situations. Review case studies of successful crisis management implementations and outcomes. Applied activity: Participants will conduct a mock crisis drill based on their developed response strategies, evaluating team performance and communication effectiveness in real-time. They will identify areas for improvement during the debrief, focusing on lessons learned and necessary adjustments for future responses. Output: A debrief report highlighting strengths, weaknesses, and areas for improvement in crisis management. - Day 5: Post-Crisis Evaluation and Recovery Planning. Conduct post-crisis evaluations to assess response effectiveness and outcomes. Develop recovery plans that address operational and reputational impacts post-crisis. Identify lessons learned and integrate them into future crisis planning processes. Explore the role of stakeholder feedback in recovery and improvement efforts. Create a framework for continuous improvement in crisis management practices. Applied activity: Participants will create a post-crisis evaluation report for the mock crisis drill, outlining lessons learned and recommendations for future improvements. They will also draft a preliminary recovery plan based on the evaluation findings and feedback received during the debrief, ensuring comprehensive recovery strategies. Output: A post-crisis evaluation report and a preliminary recovery plan that incorporates lessons learned. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 439 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-439 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 584 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-584 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 649 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-649 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 729 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-729 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14503 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14503 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 971 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-971 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1084 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1084 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1181 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1181 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1326 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1326 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1471 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1471 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14504 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14504 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1616 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1616 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1713 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1713 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1826 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1826 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14505 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14505 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2003 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2003 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2116 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2116 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2213 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2213 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2309 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2309 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14506 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14506 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2503 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2503 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2648 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2648 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2745 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2745 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2858 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2858 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14507 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14507 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3035 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3035 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3132 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3132 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3245 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3245 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3390 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3390 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14508 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14508 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3535 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3535 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3680 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3680 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3745 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3745 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3825 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3825 ## Business Continuity Management: Standards, Plans and Systems URL: https://smarthorizon.uk/course/business-continuity-management-standards-plans-and-systems Brochure: https://smarthorizon.uk/course/business-continuity-management-standards-plans-and-systems/brochure.pdf Course reference: business-continuity-management-standards-plans-and-systems Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of Business Continuity Management (BCM), focusing on standards, planning, and systems. Participants will learn to develop, implement, and maintain effective BCM strategies that ensure organisational resilience in the face of disruptions. Why attend: Organisations face increasing risks from natural disasters, cyber threats, and operational disruptions. Effective Business Continuity Management is essential for minimising downtime and ensuring critical functions continue. Participants will explore how to identify vulnerabilities, assess potential impacts, and develop robust plans that protect assets and maintain service delivery during crises. By mastering these skills, professionals can enhance their organisation's resilience, safeguard stakeholder interests, and ensure a swift recovery from disruptions. This course empowers participants to make informed decisions regarding resource allocation and risk mitigation strategies, which are crucial for maintaining operational integrity in challenging circumstances. This course equips professionals with the skills to create and implement BCM plans aligned with recognised standards such as ISO 22301. Participants will engage in practical exercises to develop response strategies, conduct thorough risk assessments, and establish effective communication protocols. These capabilities are vital for safeguarding organisational reputation and stakeholder trust. Additionally, participants will learn to test and refine their BCM systems, ensuring they remain effective and relevant in the face of evolving threats and challenges. By the end of the course, attendees will be prepared to lead BCM initiatives, fostering a culture of preparedness and resilience within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to facilitate hands-on learning. Participants will engage in group discussions to analyse real-world scenarios, allowing them to apply BCM principles in practical contexts. Specific exercises, such as developing Business Continuity Plans and conducting risk assessments, will enable participants to create tangible outputs. By working collaboratively, they will produce comprehensive BCM plans and risk assessment reports, demonstrating their understanding and application of the concepts taught throughout the course. This approach ensures that participants not only learn theoretical aspects but also gain practical skills that can be immediately applied in their organisations. Target audience: This course is suitable for: Business Continuity Managers responsible for developing and implementing BCM strategies. Risk Management Professionals focused on identifying and mitigating organisational risks. IT Managers tasked with ensuring technology resilience and data recovery. Operations Managers involved in maintaining critical business functions during disruptions. Compliance Officers ensuring adherence to regulatory BCM standards. Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Cape Town, Barcelona Course objectives: - Analyse the principles of Business Continuity Management and its importance in organisational resilience. - Develop a Business Continuity Plan (BCP) that addresses potential risks and recovery strategies. - Assess organisational vulnerabilities through a structured risk assessment process. - Design communication strategies to ensure effective information flow during a disruption. - Implement BCM standards, including ISO 22301, in organisational practices. - Evaluate the effectiveness of BCM systems through testing and maintenance protocols. Target competencies: - Conducting thorough risk assessments to identify vulnerabilities. - Creating comprehensive Business Continuity Plans tailored to organisational needs. - Implementing BCM standards and frameworks effectively. - Facilitating training and awareness sessions for staff on BCM protocols. - Testing and reviewing BCM plans to ensure ongoing effectiveness. - Establishing clear communication channels for crisis management. Course outline: - Day 1: Foundations of Business Continuity Management. Introduction to Business Continuity Management and its significance for organisations. Overview of BCM standards, including ISO 22301 and their relevance. Key components of a Business Continuity Plan (BCP) and its structure. Understanding the BCM lifecycle: analysis, design, implementation, and maintenance. Roles and responsibilities in BCM within an organisation and stakeholder engagement. Applied activity: Participants will analyse a fictional company's BCM framework, identifying strengths and weaknesses in their current approach. They will discuss how to enhance resilience based on best practices and prepare a presentation for stakeholders. Output: A report summarising the analysis and recommendations for improving the BCM framework. - Day 2: Risk Assessment and Business Impact Analysis. Conducting a Business Impact Analysis (BIA) to identify critical functions and dependencies. Methods for assessing risks and their potential impact on operations and resources. Prioritising recovery strategies based on BIA findings and organisational needs. Developing risk assessment matrices and tools to evaluate threats. Integrating risk assessment with overall BCM strategy for comprehensive planning. Applied activity: In small groups, participants will perform a BIA for a fictional organisation, identifying critical processes, potential impacts of disruptions, and recovery priorities. They will present their findings to the class for feedback and discussion. Output: A completed Business Impact Analysis document outlining critical functions and recovery priorities. - Day 3: Developing Effective Business Continuity Plans. Step-by-step process for creating a Business Continuity Plan, including templates and guidelines. Incorporating recovery strategies for various types of disruptions, including IT and operational risks. Establishing roles and responsibilities within the BCP to ensure accountability. Creating a communication plan for stakeholders during a crisis and ensuring clarity. Reviewing and updating the BCP regularly to reflect changes in the organisation. Applied activity: Participants will draft a Business Continuity Plan for a fictional scenario, incorporating recovery strategies, roles, and communication protocols. They will work in pairs to critique each other's plans and suggest improvements. Output: A draft Business Continuity Plan ready for implementation and testing. - Day 4: Implementing and Testing BCM Systems. Strategies for implementing BCM plans across an organisation, including training and resources. Developing training and awareness programmes for staff to ensure preparedness. Testing BCM plans through simulations and drills to evaluate effectiveness. Evaluating the effectiveness of BCM systems post-testing and identifying areas for improvement. Continuous improvement of BCM processes based on feedback and evolving threats. Applied activity: Participants will design a testing and training programme for their drafted BCP, outlining objectives, methods, and evaluation criteria. They will create a mock drill scenario to test their plans in action. Output: A comprehensive testing and training programme document, including a mock drill scenario. - Day 5: Integrating BCM into Organisational Culture. Strategies for embedding BCM into organisational culture and daily operations. Engaging leadership and stakeholders in BCM initiatives to foster support. Communicating the value of BCM to all staff levels for buy-in and participation. Monitoring and reviewing BCM effectiveness regularly to ensure relevance. Case studies of successful BCM integration in organisations and lessons learned. Applied activity: Participants will create a presentation to propose a BCM integration strategy for their organisation, including stakeholder engagement, communication plans, and training initiatives. They will present their strategies to the group for critique. Output: A presentation deck outlining the BCM integration strategy, including key engagement tactics. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 487 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-487 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 599 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-599 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 841 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-841 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 889 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-889 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14509 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14509 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 986 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-986 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1132 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1132 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1276 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1276 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1422 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1422 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1519 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1519 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14510 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14510 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1631 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1631 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1809 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1809 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1921 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1921 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2018 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2018 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14511 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14511 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2164 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2164 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2340 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2340 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2454 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2454 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2551 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2551 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14512 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14512 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2663 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2663 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2841 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2841 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2953 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2953 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3066 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3066 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14513 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14513 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3196 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3196 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3340 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3340 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3486 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3486 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3583 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3583 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14514 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14514 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3695 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3695 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3937 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3937 ## Certificate in IT Disaster Recovery Planning (CITDRP) URL: https://smarthorizon.uk/course/citdrp Brochure: https://smarthorizon.uk/course/citdrp/brochure.pdf Course reference: citdrp Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive framework for IT Disaster Recovery Planning (DRP), focusing on risk assessment, recovery strategies, plan development, and testing. Participants will gain practical skills to create and implement effective disaster recovery plans tailored to their organisational needs. Why attend: Organisations face increasing threats from cyberattacks, natural disasters, and system failures, making effective disaster recovery planning essential. Participants will learn to identify vulnerabilities, assess risks, and develop strategies to mitigate them. This ensures business continuity, minimises downtime, and protects critical data, which is vital for maintaining stakeholder trust and regulatory compliance. The course will empower participants to make informed decisions regarding resource allocation, recovery prioritisation, and stakeholder communication, which are crucial in crisis situations. By mastering these skills, professionals will enhance their organisation's resilience and responsiveness to disruptions, ultimately safeguarding their operational integrity and reputation. Through practical exercises and real-world scenarios, participants will enhance their ability to assess risks, design recovery strategies, and create actionable disaster recovery plans. They will engage in collaborative workshops that simulate decision-making processes, enabling them to practice prioritising recovery tasks and allocating resources effectively. Participants will also learn how to conduct testing and validation of their plans, ensuring they are robust and actionable. This hands-on approach equips professionals with the skills needed to implement effective recovery measures in their organisations. By the end of the course, attendees will be prepared to lead their teams in disaster recovery efforts, ensuring a swift and efficient response to any crisis. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, collaborative workshops, and simulation exercises to build practical skills in IT disaster recovery planning. Participants will engage in scenario-based activities that require them to analyse risks, design recovery strategies, and develop comprehensive disaster recovery plans. Outputs will include risk assessment reports, recovery strategy documents, and a complete disaster recovery plan, ensuring participants can apply their learning directly to their workplace. Additionally, peer reviews and feedback sessions will enhance understanding and foster collaborative learning, allowing participants to refine their plans based on diverse perspectives and experiences. This interactive approach ensures that participants leave with not only theoretical knowledge but also practical capabilities that can be immediately implemented. Target audience: This course is suitable for: IT Managers responsible for disaster recovery planning and implementation. Business Continuity Planners focused on integrating IT recovery into broader business strategies. System Administrators tasked with maintaining IT infrastructure resilience. Risk Management Professionals involved in assessing and mitigating IT-related risks. Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Cape Town, Barcelona Course objectives: - Analyse organisational vulnerabilities to identify critical IT assets and potential threats. - Design a comprehensive disaster recovery plan that addresses identified risks and recovery objectives. - Assess various disaster recovery strategies and their applicability to different scenarios. - Construct a risk assessment report detailing potential impacts and recovery priorities. - Prioritise recovery tasks based on business impact analysis and resource availability. - Evaluate the effectiveness of disaster recovery plans through testing and simulation exercises. Target competencies: - Conduct thorough risk assessments to identify vulnerabilities. - Develop actionable disaster recovery strategies tailored to organisational needs. - Implement and test disaster recovery plans effectively. - Facilitate communication and training related to disaster recovery processes. - Evaluate and improve existing disaster recovery plans based on testing outcomes. - Integrate disaster recovery planning with overall business continuity strategies. Course outline: - Day 1: Understanding IT Disaster Recovery. Define disaster recovery and its importance in IT management. Identify key components of a disaster recovery plan and their roles. Explore regulatory and compliance requirements for disaster recovery planning. Discuss common threats and vulnerabilities to IT systems and their impact. Review case studies of disaster recovery failures and successes to identify lessons learned. Applied activity: Participants will conduct a risk assessment for a fictional organisation, identifying critical assets and potential threats. They will work in groups to present their findings and discuss implications for disaster recovery planning, including prioritisation of assets and potential recovery strategies. Output: A risk assessment report highlighting vulnerabilities and critical IT assets. - Day 2: Developing a Disaster Recovery Strategy. Explore different types of disaster recovery strategies (e.g., hot, warm, cold sites) and their use cases. Assess the pros and cons of various recovery options based on organisational needs. Learn how to align recovery strategies with business objectives and operational requirements. Discuss resource allocation and budget considerations for effective recovery planning. Develop a framework for selecting appropriate recovery strategies based on risk assessments. Applied activity: Using the risk assessment report from Day 1, participants will design a disaster recovery strategy for their fictional organisation. They will evaluate various recovery options and justify their choices based on organisational needs and resource availability, ensuring alignment with business goals. Output: A detailed disaster recovery strategy document outlining selected recovery options. - Day 3: Creating the Disaster Recovery Plan. Learn the structure and key elements of a comprehensive disaster recovery plan. Discuss roles and responsibilities in disaster recovery planning and implementation. Incorporate communication plans into disaster recovery strategies for effective stakeholder engagement. Explore documentation and version control for recovery plans to ensure accuracy and updates. Review templates and tools for effective plan development and maintenance. Applied activity: Participants will draft a comprehensive disaster recovery plan based on their strategy from Day 2. They will ensure all key elements, including roles and responsibilities, communication protocols, and recovery procedures, are included and clearly defined for practical application. Output: A draft disaster recovery plan ready for review and testing. - Day 4: Testing and Validating the Plan. Understand the importance of testing disaster recovery plans to ensure preparedness. Explore different testing methodologies (e.g., table-top exercises, simulations) and their applications. Learn how to evaluate the effectiveness of tests and gather actionable feedback. Discuss common challenges in plan testing and validation, and strategies to overcome them. Develop a testing schedule and maintenance plan for the disaster recovery plan to ensure ongoing effectiveness. Applied activity: Participants will conduct a table-top exercise to test their disaster recovery plan, simulating a disaster scenario and evaluating the response. They will identify strengths and weaknesses in the plan and discuss improvements as a group, focusing on practical adjustments. Output: A testing report summarising findings, challenges, and recommendations for improvement. - Day 5: Integrating Disaster Recovery with Business Continuity. Discuss the relationship between disaster recovery and business continuity planning for holistic resilience. Explore frameworks for integrating recovery plans into overall business strategies and operations. Learn how to conduct business impact analysis (BIA) for recovery planning and prioritisation. Review case studies of successful integration of DR and BC plans to identify best practices. Develop a roadmap for continuous improvement in disaster recovery and business continuity strategies. Applied activity: Participants will create an integrated disaster recovery and business continuity roadmap for their fictional organisation. They will outline key steps, timelines, and responsibilities for enhancing both recovery and continuity strategies in a cohesive manner, ensuring alignment with business objectives. Output: An integrated roadmap document detailing strategies for enhancing disaster recovery and business continuity. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 428 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-428 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 541 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-541 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 718 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-718 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 815 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-815 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14515 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14515 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 928 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-928 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1073 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1073 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1218 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1218 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1363 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1363 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1460 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1460 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14516 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14516 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1573 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1573 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1750 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1750 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1863 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1863 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1960 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1960 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14517 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14517 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2105 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2105 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2250 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2250 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2378 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2378 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14518 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14518 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2492 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2492 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2605 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2605 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2782 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2782 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2895 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2895 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14519 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14519 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2992 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2992 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3088 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3088 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3282 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3282 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3427 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3427 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3524 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3524 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14520 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14520 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3637 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3637 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3814 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3814 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3911 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3911 ## Certificate in Internal Audit Excellence (CIAE) URL: https://smarthorizon.uk/course/certificate-in-internal-audit-excellence-ciae Brochure: https://smarthorizon.uk/course/certificate-in-internal-audit-excellence-ciae/brochure.pdf Course reference: certificate-in-internal-audit-excellence-ciae Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Internal audit plays a vital role in strengthening governance, improving controls, managing risks, and supporting strategic success. Why attend: Modern internal auditors are expected to provide assurance, insight, and practical advice that adds measurable value. This course equips participants with advanced internal audit tools, risk-based planning methods, and techniques for auditing key business areas including procurement, human resources, and information technology. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course uses an interactive and practical approach through presentations, case studies, audit simulations, group discussions, control reviews, risk assessment exercises, and real workplace examples. Target audience: Internal Auditors Audit Managers Risk Management Professionals Compliance Officers Governance Professionals Finance and Control Staff Anyone involved in assurance and internal control functions Destinations: Barcelona, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Rome, Vienna Course objectives: - Understand modern internal audit practices and value creation - Develop effective risk-based internal audit plans - Strengthen stakeholder engagement and audit impact - Audit risk management frameworks effectively - Review procurement risks and fraud exposure - Audit HR and people-related risks - Assess IT governance, security, and data risks - Deliver insightful assurance and advisory recommendations Target competencies: - Internal Auditing - Risk Assessment - Audit Planning - Control Evaluation - Fraud Risk Awareness - Governance Review - IT Risk Auditing - Advisory Skills Course outline: - Day 1: Internal Audit Planning and Value Delivery. Internal audit planning principles Assurance, advice, insight and foresight Developing an effective internal audit plan Reviewing the right subjects, at the right time, in the best way Best mix of assurance and advisory work Getting stakeholder buy-in and engagement - Day 2: Auditing Risk Management and Procurement. Auditing key topics based on priorities Effective risk management on paper and in reality Assessing risk management maturity in practice Auditing risk management and adding real value Key procurement priorities, risks and controls Auditing procurement and adding real value Toolkit for auditing fraud and corruption risk - Day 3: Auditing Human Resources and People Risks. Auditing human resources and people risks Talent management, human resources and people risk Challenges and opportunities of auditing people risk Delivering insightful assurance and advice on people risk Auditing HR strategy and governance and workforce planning Auditing talent management, learning and development Auditing employee engagement, retention and motivation - Day 4: Auditing Information Technology Risks. Auditing Information Technology (IT) risks IT governance, service delivery, processes and risks Challenges and opportunities of auditing IT risks Building an IT audit universe and plan Auditing IT governance, strategy and planning Auditing IT security without being a specialist - Day 5: Advanced Audit Insight and Continuous Improvement. Auditing management information and data privacy Integrating business, HR, and IT audit findings Reporting impactful audit recommendations Following up corrective actions effectively Continuous improvement in internal audit performance Final workshop: Build a risk-based internal audit plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14521 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14521 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 520 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-520 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 681 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-681 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 745 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-745 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 874 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-874 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1020 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1020 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1165 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1165 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14522 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14522 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1261 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1261 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1374 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1374 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1552 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1552 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14523 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14523 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1665 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1665 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1761 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1761 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1906 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1906 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2052 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2052 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14524 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14524 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2197 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2197 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2325 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2325 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2406 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2406 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2584 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2584 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2697 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2697 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14525 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14525 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2793 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2793 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2938 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2938 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3116 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3116 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3229 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3229 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14526 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14526 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3325 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3325 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3438 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3438 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3616 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3616 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3777 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3777 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3841 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3841 ## Certified Professional in Advanced Management URL: https://smarthorizon.uk/course/certified-professional-in-advanced-management Brochure: https://smarthorizon.uk/course/certified-professional-in-advanced-management/brochure.pdf Course reference: certified-professional-in-advanced-management Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Modern managers must lead in an environment shaped by rapid change, digital transformation, talent competition, and increasing uncertainty. Why attend: Success requires advanced capabilities in analytics, risk management, recruitment, leadership, and artificial intelligence. This course equips participants with practical tools and modern management strategies to improve performance, make informed decisions, and lead future-ready organizations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course uses an interactive and practical approach through presentations, case studies, management simulations, group discussions, analytics exercises, leadership activities, and real workplace examples. Target audience: Managers and Supervisors Department Heads Team Leaders Business Unit Managers HR and Operations Managers Project Managers Professionals preparing for leadership roles Destinations: Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Apply advanced management practices in dynamic environments - Use analytics and forecasting for better decisions - Strengthen risk management and crisis readiness - Improve recruitment and talent acquisition strategies - Build and lead high-performance teams - Understand AI applications in management - Improve communication and productivity - Create a practical management improvement plan Target competencies: - Strategic Management - Data-Driven Decision Making - Risk Management - Leadership Skills - Talent Management - Team Development - Innovation Management - Change Leadership Course outline: - Day 1: Advanced Business Analytics and Forecasting. Understanding data-driven decision-making Advanced forecasting techniques for managers Predictive analytics for business trends Using dashboards and visualization tools for insights Translating analytics into business strategy Improving management decisions through data - Day 2: Risk Management and Mitigation. Identifying and assessing risks in dynamic markets Risk appetite and tolerance frameworks for managers Tools for managing uncertainty and business disruption Developing crisis management plans Embedding risk management into organizational culture Strengthening resilience and continuity planning - Day 3: Advanced Recruitment Strategies. Employer branding and attracting top talent Behavioral and competency-based interviewing techniques Diversity and inclusion in employment Leveraging AI for talent acquisition and retention Metrics and KPIs to measure hiring success Building sustainable talent pipelines - Day 4: Building and Leading High-Performance Teams. Creating a culture of collaboration and trust Managing conflict and building consensus Advanced techniques for team development High-impact communication for team leaders Measuring team performance and productivity Motivating teams for continuous improvement - Day 5: Artificial Intelligence in Management. Introduction to AI and its impact on management AI-powered tools for decision-making Ethical considerations in AI implementation Role of AI in enhancing customer experience Preparing organizations for AI-driven transformation Final workshop: Build an advanced management action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 458 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-458 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 571 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-571 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14527 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14527 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 619 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-619 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 764 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-764 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 958 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-958 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1103 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1103 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1200 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1200 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1313 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1313 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14528 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14528 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1490 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1490 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1603 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1603 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1700 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1700 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1845 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1845 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14529 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14529 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1990 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1990 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2135 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2135 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2232 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2232 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2280 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2280 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14530 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14530 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2522 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2522 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2635 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2635 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2732 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2732 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2877 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2877 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14531 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14531 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3022 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3022 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3151 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3151 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3264 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3264 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3377 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3377 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14532 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14532 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3554 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3554 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3667 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3667 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3715 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3715 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3860 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3860 ## Certified Governance Professional URL: https://smarthorizon.uk/course/certified-governance-professional Brochure: https://smarthorizon.uk/course/certified-governance-professional/brochure.pdf Course reference: certified-governance-professional Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips participants with the essential skills and knowledge to excel as Certified Governance Professionals. It covers governance frameworks, compliance, risk management, and stakeholder engagement, enabling professionals to enhance organisational effectiveness and accountability in their governance roles. Why attend: Governance professionals face increasing scrutiny regarding compliance and ethical standards. Understanding governance frameworks and best practices is crucial for ensuring organisational integrity and accountability. This course addresses the complexities of governance structures, enabling participants to navigate regulatory challenges effectively. By mastering these frameworks, professionals can make informed decisions that align with organisational goals, ultimately enhancing their value within their organisations. The course also emphasises the importance of ethical governance, which is essential for maintaining stakeholder trust and fostering a positive organisational culture. Participants will learn to identify governance risks and develop strategies to mitigate them, ensuring compliance and ethical conduct. Participants will engage in practical exercises that simulate real-world governance scenarios, enhancing their decision-making and analytical skills. They will learn to assess governance risks, develop compliance strategies, and engage stakeholders effectively, ultimately preparing them to contribute meaningfully to their organisations' governance frameworks. The course fosters collaboration and critical thinking, allowing participants to share insights and best practices. By the end of the programme, attendees will have developed the capabilities to implement effective governance policies, conduct thorough compliance assessments, and create comprehensive stakeholder engagement plans, positioning them as leaders in governance within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing, and collaborative workshops to deepen understanding of governance principles. Participants will work on real-life scenarios that require them to analyse governance frameworks, assess compliance risks, and develop stakeholder engagement strategies. Each day includes interactive discussions and group activities that promote critical thinking and application of knowledge. Outputs include governance assessments, compliance checklists, and stakeholder engagement plans, providing tangible evidence of learning. This hands-on approach ensures that participants can apply their skills in practical settings, reinforcing their learning and preparing them for real-world governance challenges. Participants will leave with actionable insights and tools to enhance their governance practices. Target audience: This course is suitable for: Governance professionals seeking certification to enhance their expertise and career prospects. Compliance officers responsible for ensuring adherence to regulations and ethical standards. Risk managers focused on identifying and mitigating governance-related risks within their organisations. Corporate secretaries tasked with managing board activities and governance documentation. Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Cape Town, Rome Course objectives: - Analyse governance frameworks to identify strengths and weaknesses in organisational structures. - Assess compliance risks and develop strategies to mitigate them in a governance context. - Design stakeholder engagement plans that align with governance objectives and organisational values. - Construct effective governance policies that adhere to regulatory requirements and best practices. - Prioritise governance issues based on risk assessments and stakeholder impact. - Justify the implementation of specific governance tools to enhance organisational accountability. Target competencies: - Ability to analyse and evaluate governance frameworks. - Skill in developing compliance and risk management strategies. - Proficiency in stakeholder engagement and communication. - Capability to design and implement governance policies and procedures. - Expertise in conducting governance assessments and audits. - Competence in prioritising governance issues based on organisational needs. Course outline: - Day 1: Foundations of Governance. Introduction to governance principles and frameworks in organisations, including key concepts and terminology. Understanding the role and responsibilities of governance professionals within an organisational context. Key regulatory requirements and compliance standards that govern organisational practices and behaviours. The importance of ethical governance in maintaining organisational integrity and stakeholder trust. Overview of governance structures, models, and their applications in various sectors. Applied activity: Participants will analyse a fictional organisation's governance framework, identifying key strengths and areas for improvement. They will discuss their findings in groups and propose initial recommendations for enhancing governance effectiveness, focusing on compliance and risk management aspects. Output: A governance assessment report highlighting strengths, weaknesses, and actionable recommendations. - Day 2: Compliance and Risk Management. Identifying compliance risks in governance and organisational practices, including common pitfalls and challenges. Developing a comprehensive compliance framework tailored to organisational needs and regulatory requirements. Tools and techniques for effective risk assessment and management in governance contexts. Mitigation strategies for governance-related risks and challenges, including best practices and case studies. Monitoring compliance and reporting to stakeholders and regulators, ensuring transparency and accountability. Applied activity: Working in teams, participants will assess a case study involving compliance failures. They will identify the risks involved, analyse the causes, and develop a comprehensive compliance strategy to address these issues, ensuring alignment with best practices. Output: A compliance strategy document outlining risk assessments, mitigation plans, and compliance monitoring processes. - Day 3: Stakeholder Engagement Strategies. Identifying key stakeholders in governance and their diverse interests, including internal and external parties. Techniques for effective communication with various stakeholders, tailored to their needs and expectations. Building and maintaining relationships with stakeholders through engagement and collaboration strategies. Engagement strategies for different stakeholder groups and contexts, including methods for effective outreach. Evaluating stakeholder feedback to inform governance decisions and improve practices within the organisation. Applied activity: Participants will create a stakeholder engagement plan for a fictional governance initiative, considering various stakeholder interests, communication methods, and engagement techniques. They will present their plans to the group for feedback and refinement. Output: A stakeholder engagement plan detailing strategies, communication approaches, and evaluation methods. - Day 4: Policy Development and Implementation. Best practices for governance policy development and drafting, including key components and considerations. Aligning policies with organisational goals and regulatory requirements to ensure compliance and effectiveness. Implementing governance policies effectively across the organisation, including training and communication strategies. Evaluating policy impact and effectiveness through defined metrics and feedback mechanisms. Continuous improvement in governance practices and policy updates based on stakeholder input and changing regulations. Applied activity: In small groups, participants will draft a governance policy for a fictional organisation, ensuring alignment with regulatory requirements and organisational objectives. They will present their policy drafts for peer review and discussion. Output: A draft governance policy document ready for implementation, including feedback from peers. - Day 5: Integrated Governance Practice. Combining governance, compliance, and risk management into a cohesive framework for organisational effectiveness. Case studies of effective governance practices in various sectors, highlighting lessons learned and best practices. Developing an integrated governance framework for organisations that addresses compliance and stakeholder engagement. Tools for ongoing governance evaluation and improvement, including metrics and assessment techniques. Preparing for governance certification and professional development, including resources and next steps for participants. Applied activity: Participants will work on a comprehensive governance project that integrates all aspects learned throughout the course. They will develop a complete governance framework for a fictional organisation, addressing compliance, risk, and stakeholder engagement in a cohesive manner. Output: A comprehensive governance framework document that includes policies, risk assessments, and stakeholder engagement strategies, ready for presentation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 474 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-474 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14533 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14533 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 635 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-635 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 796 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-796 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 909 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-909 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1006 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1006 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1119 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1119 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1296 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1296 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14534 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14534 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1409 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1409 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1506 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1506 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1651 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1651 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1796 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1796 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14535 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14535 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1941 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1941 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2038 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2038 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2151 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2151 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2392 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2392 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14536 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14536 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2441 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2441 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2538 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2538 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2683 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2683 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2828 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2828 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14537 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14537 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2973 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2973 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3102 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3102 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3183 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3183 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3360 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3360 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3473 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3473 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14538 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14538 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3570 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3570 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3731 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3731 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3892 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3892 ## Certificate in Business Decision Models URL: https://smarthorizon.uk/course/certificate-in-business-decision-models Brochure: https://smarthorizon.uk/course/certificate-in-business-decision-models/brochure.pdf Course reference: certificate-in-business-decision-models Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective decision-making is critical for business success, especially in environments shaped by uncertainty, competition, and rapid change. Why attend: Leaders and professionals need structured models that improve judgment, reduce risk, and support better outcomes. This course provides participants with practical decision-making frameworks, analytical tools, financial evaluation methods, and implementation techniques to make smarter business decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course uses an interactive and practical approach through presentations, case studies, group discussions, decision simulations, analytical exercises, financial calculations, and real workplace examples. Target audience: Managers and Supervisors Team Leaders Business Analysts Project Managers Finance Professionals Strategy and Planning Staff Anyone involved in business decisions and problem-solving Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Understand core principles of business decision-making - Apply structured decision-making models - Use data to support informed decisions - Evaluate stakeholder reactions and organizational politics - Apply risk-based decision tools - Use financial models for investment decisions - Implement decisions successfully and monitor results - Improve confidence and consistency in decision-making Target competencies: - Decision-Making - Analytical Thinking - Risk Assessment - Financial Evaluation - Strategic Thinking - Problem Solving - Stakeholder Management - Performance Improvement Course outline: - Day 1: Principles of Effective Decision Making. The principles of decision making Decision-making assessment The standard decision-making model The decision-making spectrum Townsend’s rules The RAPID model Building confidence in decision processes - Day 2: Using Data for Better and Informed Decisions. Using data for better and informed decisions Lewin’s force field analysis of support and opposition Scenario analysis and charting possible futures Mapping stakeholders’ reactions Dealing with the politics of decisions Case study and group discussion - Day 3: Risk-Based Decision Making. Risk-based decision making concepts Risk impact/probability chart Characteristics of the risk/impact probability chart Decision tree analysis Decision tree analysis implementation steps Application exercises on business risks - Day 4: Financial Literacy for Decision Makers. Financial literacy for decision makers Capital budgeting and cost of capital Accounting Rate of Return (ARR) Payback Period (PP) Net Present Value (NPV) Internal Rate of Return (IRR) Comparing financial decision alternatives - Day 5: Implementing Your Decisions Successfully. Implementing your decisions successfully Round’s Trap model How to use it Shewhart’s PDCA model How to use it Application exercise Lessons learned and action planning Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 409 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-409 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 554 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-554 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 667 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-667 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 828 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-828 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 941 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-941 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1054 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1054 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14539 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14539 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1231 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1231 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1344 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1344 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1441 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1441 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1586 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1586 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14540 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14540 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1731 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1731 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1876 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1876 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1973 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1973 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2086 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2086 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14541 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14541 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2263 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2263 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2359 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2359 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2473 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2473 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2618 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2618 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14542 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14542 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2763 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2763 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2908 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2908 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3005 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3005 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3053 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3053 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14543 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14543 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3295 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3295 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3408 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3408 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3505 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3505 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3650 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3650 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14544 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14544 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3763 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3763 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3924 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3924 ## Creative Thinking and Innovation Techniques URL: https://smarthorizon.uk/course/creative-thinking-and-innovation-techniques Brochure: https://smarthorizon.uk/course/creative-thinking-and-innovation-techniques/brochure.pdf Course reference: creative-thinking-and-innovation-techniques Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores creative thinking and innovation techniques essential for problem-solving and idea generation in professional settings. Participants will engage in practical exercises to enhance their creative capabilities, fostering an innovative mindset applicable to real-world challenges. Why attend: Creative thinking is crucial for professionals facing complex problems that require innovative solutions. Many organisations struggle to cultivate a culture of creativity, leading to stagnation and missed opportunities. This course addresses these challenges by equipping participants with tools and techniques to enhance their creative thinking skills. Participants will learn to identify and analyse workplace challenges, generate viable solutions, and implement innovative strategies that can lead to improved processes and products. By developing these skills, they will be better positioned to drive organisational success and adapt to changing market demands. Participants will practice techniques such as brainstorming, mind mapping, and design thinking to generate and refine ideas. By engaging in collaborative exercises, they will learn to overcome mental blocks and foster an environment conducive to innovation. The skills developed will empower them to tackle workplace challenges creatively, enabling them to contribute effectively to their teams and organisations. Furthermore, participants will gain the confidence to present and advocate for their ideas, ensuring that their contributions are recognised and valued in their professional environments. This course ultimately prepares them to lead innovation initiatives and inspire others. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, group discussions, and hands-on exercises to cultivate creative thinking. Participants will engage in brainstorming sessions, use mind mapping tools, and apply design thinking methodologies to real-world scenarios. Each session culminates in the creation of tangible outputs, such as innovation proposals and project plans, which participants can implement in their workplaces. The use of case studies and role-playing will further enhance understanding, allowing participants to see the practical application of techniques in various contexts. This approach ensures that learning is both theoretical and practical, fostering a deeper understanding of creative processes and their applications in diverse professional settings. Target audience: This course is suitable for: Product Managers seeking to enhance their team's creativity. Marketing Professionals aiming to develop innovative campaigns. Project Leaders responsible for driving change and innovation. Team Leaders focused on fostering a culture of creativity within their teams. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Dubai, Frankfurt, Barcelona, Rome, Vienna Course objectives: - Analyse creative thinking barriers and identify strategies to overcome them. - Design a mind map to visually organise ideas for a specific project. - Evaluate the effectiveness of different brainstorming techniques in generating innovative solutions. - Construct a prototype using design thinking principles to address a workplace challenge. - Prioritise ideas based on feasibility and impact for implementation in an organisational context. - Justify the selection of innovation techniques tailored to specific problem scenarios. Target competencies: - Facilitating brainstorming sessions to generate innovative ideas. - Utilising mind mapping techniques for effective idea organisation. - Applying design thinking methodologies to solve complex problems. - Evaluating and prioritising ideas based on strategic relevance. - Creating prototypes to test and refine innovative concepts. - Overcoming mental blocks to enhance creative output. Course outline: - Day 1: Understanding Creative Thinking. Defining creative thinking and its importance in the workplace. Identifying barriers to creativity and innovation in teams. Exploring different types of creative thinking processes and their applications. Understanding the role of mindset in fostering creativity and innovation. Examining case studies of successful creative initiatives in various industries. Applied activity: Participants will identify personal barriers to creativity and discuss strategies to overcome them in small groups, focusing on specific workplace scenarios and challenges. Each group will present their findings and proposed solutions to the class, promoting collaborative learning. Output: A personal action plan outlining strategies to enhance individual creative thinking and overcome identified barriers. - Day 2: Techniques for Idea Generation. Introduction to brainstorming techniques and best practices for effective sessions. Exploring the SCAMPER method for idea enhancement and innovation. Utilising mind mapping for visual idea organisation and clarity. Engaging in role-playing exercises to stimulate creative thinking and collaboration. Implementing lateral thinking exercises to break conventional thought patterns and generate unique ideas. Applied activity: In groups, participants will conduct a brainstorming session using the SCAMPER method to improve an existing product or service. They will document their ideas and processes, preparing to share their insights with the larger group for feedback. Output: A list of refined ideas generated from the brainstorming session, including potential next steps for implementation. - Day 3: Applying Design Thinking. Understanding the design thinking process and its stages in innovation. Empathising with users to identify real needs and challenges in product development. Defining problems clearly to guide creative solutions and ideation. Ideating potential solutions through collaborative workshops and feedback sessions. Prototyping concepts for user feedback and iteration, focusing on practical applications. Applied activity: Participants will work in teams to define a user problem and develop a prototype solution using design thinking principles. They will incorporate user feedback into their design, iterating on their ideas based on real-world insights gathered during the process. Output: A prototype and presentation detailing the proposed solution, including insights gained from user feedback. - Day 4: Evaluating and Prioritising Ideas. Criteria for evaluating the feasibility of innovative ideas and solutions. Techniques for prioritising ideas based on impact and effort for implementation. Utilising SWOT analysis to assess potential solutions and their viability. Creating an innovation roadmap for implementation and tracking progress. Engaging stakeholders in the evaluation process to ensure alignment and support. Applied activity: Participants will evaluate and prioritise their generated ideas using a SWOT analysis. They will present their findings to the group, discussing potential challenges and opportunities for each idea, fostering a collaborative evaluation process. Output: A prioritised list of ideas with justification for selection and a brief action plan for implementation. - Day 5: Integrating Innovation into Practice. Creating a culture of innovation within teams and organisations. Developing strategies for continuous creative improvement and idea generation. Implementing feedback loops for ongoing innovation and refinement of ideas. Measuring the impact of innovation initiatives on organisational performance. Planning for the future: sustaining creative momentum and fostering an innovative mindset. Applied activity: In teams, participants will develop a comprehensive innovation plan that integrates their ideas and strategies for fostering creativity within their organisation. They will include metrics for success and methods for sustaining innovation over time, preparing to present their plan to stakeholders. Output: A detailed innovation plan ready for presentation to stakeholders, outlining key initiatives and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 507 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-507 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 700 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-700 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 780 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-780 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 861 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-861 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1039 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1039 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14545 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14545 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1152 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1152 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1248 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1248 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1393 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1393 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1539 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1539 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14546 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14546 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1684 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1684 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1780 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1780 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1893 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1893 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2071 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2071 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14547 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14547 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2184 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2184 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2296 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2296 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2425 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2425 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2571 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2571 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14548 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14548 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2716 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2716 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2812 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2812 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2925 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2925 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3167 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3167 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14549 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14549 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3216 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3216 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3312 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3312 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3457 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3457 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3603 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3603 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14550 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14550 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3796 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3796 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3876 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3876 ## Professional Skills for Human Resources Management URL: https://smarthorizon.uk/course/professional-skills-for-human-resources-management Brochure: https://smarthorizon.uk/course/professional-skills-for-human-resources-management/brochure.pdf Course reference: professional-skills-for-human-resources-management Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips HR professionals with essential skills in recruitment, employee relations, performance management, and compliance. Participants will engage in practical scenarios to enhance their decision-making, problem-solving, and strategic planning capabilities, ensuring effective human resource management in diverse organisational contexts. Why attend: HR professionals face significant challenges in aligning workforce capabilities with organisational goals, particularly in a rapidly changing business environment. Effective recruitment, employee engagement, and compliance with evolving regulations are critical for maintaining a productive workplace. This course addresses these issues by providing practical skills and knowledge necessary for navigating complex HR landscapes. Participants will learn to implement strategies that not only attract top talent but also foster a culture of inclusivity and retention, ultimately contributing to organisational success. By developing these skills, HR professionals can enhance their credibility and effectiveness within their organisations, leading to improved employee satisfaction and performance. This course engages participants in real-world scenarios that require them to make informed decisions regarding talent acquisition, performance evaluation, and conflict resolution. By practising these skills, attendees will enhance their capabilities in developing HR policies, conducting interviews, and managing employee relations. The hands-on approach ensures that they can apply theoretical knowledge to practical situations, enabling them to implement effective HR strategies that foster a positive organisational culture and drive business success. This course prepares HR professionals to meet the demands of their roles with confidence and competence, ensuring they can contribute to their organisations' strategic objectives. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and group discussions to build practical HR skills. Participants will analyse real-life HR challenges, simulate recruitment processes, and engage in conflict resolution scenarios. The outputs will include HR policy drafts, recruitment plans, and performance management frameworks, providing tangible evidence of their learning and application. By working collaboratively, participants will also enhance their communication and teamwork skills, essential for effective HR practice in any organisation. Each session is designed to encourage active participation, ensuring that participants can relate the learning to their own workplace experiences and challenges, ultimately reinforcing their understanding of key HR concepts and practices. Target audience: This course is suitable for: HR Managers seeking to enhance their strategic skills in workforce management. Recruitment Specialists aiming to improve talent acquisition processes and candidate selection. Employee Relations Officers focused on conflict resolution and employee engagement strategies. HR Analysts interested in data-driven decision-making and performance metrics. Compliance Officers ensuring adherence to employment legislation and best practices. Destinations: Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Vienna, Rome Course objectives: - Analyse recruitment strategies to attract diverse talent pools and improve hiring outcomes. - Design an employee engagement plan that enhances retention and fosters a positive workplace culture. - Evaluate performance management systems for effectiveness and fairness in employee assessments. - Construct a conflict resolution framework tailored to workplace scenarios to mitigate disputes. - Assess compliance with employment laws and regulations to minimise legal risks. - Prioritise HR initiatives based on organisational needs and strategic goals to drive performance. - Implement effective onboarding processes that integrate new hires into the company culture. Target competencies: - Strategic workforce planning and analysis to align HR with business objectives. - Effective recruitment and selection techniques to attract and retain top talent. - Employee engagement and retention strategies to improve job satisfaction. - Performance management and appraisal systems that drive accountability. - Conflict resolution and mediation skills to address workplace disputes. - Understanding of employment law and compliance to mitigate risks. - Onboarding and training processes that enhance employee integration. Course outline: - Day 1: Foundations of Human Resources Management. Overview of HR roles and responsibilities in organisations and their impact on success Key HR laws and regulations impacting workforce management and compliance Understanding organisational culture and its influence on HR practices and employee behaviour Introduction to recruitment processes and best practices for attracting talent Employee lifecycle management from onboarding to offboarding and its significance Applied activity: Participants will analyse a fictional company's HR policies, identifying areas for improvement based on legal compliance and best practices. They will present their findings to the group, discussing potential impacts on the organisation and suggesting actionable changes to enhance HR effectiveness. Output: A report outlining recommended policy changes and compliance improvements. - Day 2: Effective Recruitment and Selection. Developing comprehensive job descriptions and specifications for roles to attract suitable candidates Sourcing candidates through various channels and platforms effectively to widen talent pools Conducting structured interviews to assess candidate fit and skills while minimising bias Utilising assessment tools and techniques for informed selection and decision-making Onboarding processes that ensure smooth integration of new hires into the company culture Applied activity: In small groups, participants will create a recruitment plan for a fictional role, including sourcing strategies, interview questions, and onboarding steps. They will present their plans to the class for feedback, focusing on effectiveness, inclusivity, and alignment with organisational goals. Output: A comprehensive recruitment plan document that includes strategies and processes. - Day 3: Employee Engagement and Retention Strategies. Understanding employee motivation and factors influencing engagement to enhance productivity Designing engagement surveys and feedback mechanisms for employees to gather insights Implementing recognition and reward systems to boost employee morale and satisfaction Career development and training initiatives for skill enhancement and retention Measuring engagement outcomes and their impact on retention rates to inform strategy Applied activity: Participants will design an employee engagement survey and outline a strategy for implementing the findings in a fictional organisation. They will discuss potential challenges and solutions with peers, focusing on practical application and ensuring alignment with organisational objectives. Output: A draft employee engagement survey and action plan for implementation. - Day 4: Performance Management Systems. Setting clear performance standards and expectations for employees to drive accountability Conducting performance appraisals with fairness and transparency to promote trust Providing constructive feedback that promotes employee growth and development Linking performance to organisational goals and objectives effectively for alignment Managing underperformance through support and development initiatives to improve outcomes Applied activity: Participants will role-play performance appraisal meetings, practising feedback delivery and goal-setting with fictional employees. They will receive peer feedback on their approach and effectiveness, refining their skills in real-time and ensuring they can handle various performance scenarios. Output: Performance appraisal documentation and feedback notes for fictional employees. - Day 5: Navigating Conflict and Compliance in HR. Identifying sources of workplace conflict and their implications for team dynamics and productivity Developing conflict resolution strategies tailored to specific scenarios to mitigate issues Understanding legal compliance in HR practices and its importance for organisational integrity Creating a culture of accountability and transparency in HR practices to build trust Integrating HR practices with business strategy for organisational alignment and effectiveness Applied activity: Working in teams, participants will develop a conflict resolution framework for a fictional case study involving workplace disputes and compliance issues. They will present their frameworks to the class for critique and discussion, ensuring they consider practical implications and solutions. Output: A comprehensive conflict resolution framework document addressing the case study. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 450 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-450 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 595 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-595 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14551 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14551 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 660 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-660 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 740 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-740 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 982 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-982 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1095 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1095 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1192 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1192 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14552 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14552 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1337 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1337 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1482 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1482 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1627 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1627 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1724 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1724 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14553 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14553 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1837 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1837 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2014 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2014 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2127 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2127 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2224 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2224 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2320 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2320 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14554 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14554 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2514 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2514 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2659 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2659 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2756 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2756 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14555 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14555 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2869 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2869 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3046 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3046 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3143 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3143 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3256 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3256 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14556 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14556 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3401 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3401 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3546 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3546 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3691 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3691 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3756 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3756 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3836 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3836 ## Certified Talent Acquisition Professional URL: https://smarthorizon.uk/course/certified-talent-acquisition-professional Brochure: https://smarthorizon.uk/course/certified-talent-acquisition-professional/brochure.pdf Course reference: certified-talent-acquisition-professional Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Talent acquisition is a strategic function that helps organizations attract, select, and retain the right people to achieve business success. Why attend: This course provides participants with practical tools and modern recruitment strategies to build strong talent pipelines, improve hiring quality, enhance candidate experience, and support workforce growth. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course uses an interactive and practical approach through presentations, case studies, group discussions, recruitment simulations, interview practice, sourcing exercises, and real workplace examples. Target audience: Recruitment Professionals Talent Acquisition Specialists HR Professionals HR Managers Hiring Managers Workforce Planning Staff Anyone involved in recruitment and hiring decisions Destinations: Rome, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Cape Town, Barcelona Course objectives: - Understand modern talent acquisition strategies - Build effective recruitment and sourcing plans - Improve candidate attraction and employer branding - Conduct professional screening and interviewing - Enhance hiring quality and speed - Develop talent pipelines for future needs - Use recruitment metrics and analytics - Build a strategic talent acquisition framework Target competencies: - Talent Sourcing - Interviewing Skills - Candidate Assessment - Employer Branding - Recruitment Planning - Negotiation Skills - Data Analysis - Relationship Management Course outline: - Day 1: Introduction to Talent Acquisition. Role of talent acquisition in business success Recruitment vs talent acquisition concepts Current hiring market trends Workforce planning and hiring needs Building talent acquisition strategies Common recruitment challenges and solutions - Day 2: Sourcing and Candidate Attraction. Creating sourcing strategies Job advertising best practices Social media recruitment methods Building employer brand awareness Talent pipeline development Engaging passive candidates - Day 3: Screening, Interviewing and Selection. CV screening techniques Pre-employment assessments Structured interviewing methods Behavioral interview questions Candidate evaluation and scoring Fair and consistent selection decisions - Day 4: Offer Management and Candidate Experience. Preparing competitive job offers Negotiation techniques with candidates Managing offer acceptance process Improving candidate communication Building positive candidate experience Reducing offer rejection rates - Day 5: Metrics and Strategic Recruitment Success. Key recruitment KPIs Time to hire and cost per hire analysis Quality of hire measurement Continuous improvement in recruitment Future trends in talent acquisition Final workshop: Build a talent acquisition plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14557 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14557 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 488 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-488 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 600 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-600 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 842 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-842 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 890 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-890 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 987 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-987 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1133 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1133 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14558 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14558 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1277 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1277 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1423 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1423 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1520 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1520 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1632 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1632 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14559 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14559 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1810 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1810 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1922 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1922 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2019 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2019 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2165 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2165 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14560 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14560 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2341 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2341 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2455 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2455 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2552 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2552 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2664 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2664 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2842 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2842 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14561 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14561 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2954 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2954 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3067 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3067 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3197 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3197 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3341 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3341 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14562 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14562 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3487 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3487 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3584 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3584 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3696 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3696 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3938 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3938 ## Certificate in HR Automation Strategies URL: https://smarthorizon.uk/course/certificate-in-hr-automation-strategies Brochure: https://smarthorizon.uk/course/certificate-in-hr-automation-strategies/brochure.pdf Course reference: certificate-in-hr-automation-strategies Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on developing effective HR automation strategies to enhance efficiency and streamline processes within human resources. Participants will explore tools, methodologies, and best practices for implementing automation in recruitment, onboarding, performance management, and employee engagement. Why attend: HR professionals face increasing pressure to improve operational efficiency while managing complex employee needs and expectations. Automation can alleviate administrative burdens, allowing HR teams to focus on strategic initiatives that drive business outcomes. Understanding how to implement and manage automation effectively is crucial for enhancing productivity, reducing errors, and ensuring compliance. Participants will learn to assess their current HR processes, identify areas for automation, and select appropriate tools that align with their organisational goals. This knowledge is essential for driving innovation and maintaining a competitive edge in the workforce, ultimately leading to improved employee satisfaction and retention. The course equips participants with practical skills in designing and implementing HR automation strategies that address real-world challenges. They will engage in hands-on exercises that simulate scenarios such as automating recruitment workflows, onboarding processes, and performance evaluations. By practising these tasks, participants will develop the capability to make informed decisions about technology adoption and process optimisation. The ability to measure the impact of automation on employee engagement and service delivery will also be emphasised, ensuring that participants can effectively advocate for and manage change within their organisations. This comprehensive approach prepares participants to lead automation initiatives confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of interactive workshops, case studies, and practical simulations to build participants' capabilities in HR automation. Each day includes hands-on activities where participants will apply learned concepts to realistic scenarios, resulting in tangible outputs such as process maps and automation proposals. For example, participants will work in groups to design automated workflows for recruitment and onboarding, ensuring they understand the integration of technology with human elements. This experiential learning approach fosters collaboration and critical thinking skills essential for successful HR automation implementation, allowing participants to gain confidence in their decision-making and problem-solving abilities. Additionally, feedback sessions will help refine their strategies and enhance learning outcomes. Target audience: This course is suitable for: HR Managers responsible for process improvement and efficiency. HR Analysts focused on data-driven decision-making and technology integration. Talent Acquisition Specialists seeking to enhance recruitment processes through automation. Learning and Development Coordinators aiming to streamline training and onboarding. HR Consultants advising organisations on technology adoption and process optimisation. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Rome, Vienna, Barcelona Course objectives: - Analyse current HR processes to identify automation opportunities and inefficiencies. - Design a comprehensive HR automation strategy tailored to organisational needs and goals. - Evaluate various HR automation tools and technologies for recruitment and onboarding. - Construct a workflow diagram that integrates automated processes in performance management. - Justify the selection of specific automation solutions based on cost-benefit analysis. - Assess the impact of automation on employee engagement and HR service delivery. - Prioritise automation initiatives based on organisational readiness and strategic alignment. - Develop a change management plan to support the implementation of HR automation. Target competencies: - Assessing and mapping HR processes for automation potential. - Designing and implementing HR technology solutions. - Evaluating and selecting appropriate automation tools. - Creating effective workflows that enhance HR operations. - Managing change initiatives related to HR automation. - Analysing the impact of automation on employee experience. Course outline: - Day 1: Identifying HR Automation Opportunities. Understanding the role of automation in HR functions and its benefits for efficiency and accuracy Mapping current HR processes to identify inefficiencies and bottlenecks that hinder performance Recognising common challenges in HR automation and strategies to overcome them effectively Exploring case studies of successful HR automation implementations and their outcomes Setting clear objectives for automation initiatives based on business needs and employee feedback Applied activity: Participants will analyse a fictional HR department's processes to identify areas for automation, focusing on recruitment and onboarding. They will work in groups to map out existing workflows, pinpoint inefficiencies, and propose automation solutions that enhance productivity. Output: A detailed process map highlighting identified automation opportunities and suggested improvements. - Day 2: Designing an HR Automation Strategy. Defining the scope and goals of an HR automation strategy aligned with business objectives Aligning automation initiatives with overall business objectives and HR goals to ensure coherence Developing a phased implementation plan with timelines, milestones, and resource allocation Identifying key stakeholders and their roles in the automation process for effective collaboration Establishing metrics for success to evaluate the effectiveness of automation initiatives Applied activity: Groups will create a comprehensive HR automation strategy for the fictional department, outlining objectives, timelines, stakeholder involvement, and expected outcomes. They will present their strategies to the class for feedback and refinement, focusing on practical implementation. Output: A formal HR automation strategy document detailing objectives, timelines, and stakeholder roles. - Day 3: Evaluating Automation Tools and Technologies. Overview of popular HR automation tools and platforms available in the market and their functionalities Criteria for selecting automation technologies based on organisational needs and budget constraints Conducting a cost-benefit analysis of various automation options to inform decision-making Understanding integration requirements with existing HR systems and processes for seamless operation Exploring vendor selection, management, and negotiation strategies to ensure best fit Applied activity: Participants will evaluate a selection of HR automation tools based on a provided case scenario, considering factors such as functionality, cost, and integration capabilities. They will present their findings and recommendations to the class, focusing on practical application. Output: An evaluation report comparing selected automation tools and their suitability for the organisation. - Day 4: Implementing Automated Workflows in HR. Designing automated workflows for recruitment, onboarding, and performance management processes Creating performance management processes that leverage automation for efficiency and effectiveness Integrating employee engagement tools into HR workflows for improved communication and feedback Testing and refining automated processes based on user feedback and performance metrics Developing training materials for HR staff to facilitate smooth implementation and adoption Applied activity: Working in teams, participants will design an automated workflow for a specific HR process, such as onboarding new hires. They will outline the steps, tools used, and expected outcomes, ensuring alignment with the overall strategy and stakeholder needs. Output: A workflow diagram and implementation plan for the automated process, ready for presentation. - Day 5: Managing Change and Measuring Impact. Understanding change management principles in the context of HR automation and employee adaptation Developing a comprehensive communication plan for stakeholders and employees to ensure buy-in Measuring the impact of automation on HR performance and employee satisfaction through surveys Gathering feedback from users and making adjustments post-implementation to improve processes Sustaining automation initiatives for long-term success and continuous improvement through regular reviews Applied activity: Participants will create a change management plan for the rollout of their automation strategy, including communication strategies, impact measurement metrics, and feedback mechanisms. They will role-play stakeholder presentations to practice their delivery and address concerns. Output: A comprehensive change management plan that outlines communication strategies and metrics for measuring success. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 427 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-427 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 540 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-540 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 717 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-717 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 814 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-814 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 927 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-927 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14563 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14563 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1072 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1072 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1217 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1217 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1362 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1362 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1459 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1459 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1572 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1572 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14564 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14564 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1749 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1749 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1862 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1862 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1959 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1959 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2104 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2104 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14565 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14565 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2249 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2249 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2377 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2377 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2491 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2491 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14566 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14566 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2604 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2604 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2781 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2781 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2894 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2894 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2991 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2991 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3087 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3087 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14567 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14567 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3281 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3281 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3426 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3426 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3523 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3523 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3636 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3636 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14568 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14568 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3813 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3813 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3910 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3910 ## Effective Employee Onboarding URL: https://smarthorizon.uk/course/effective-employee-onboarding Brochure: https://smarthorizon.uk/course/effective-employee-onboarding/brochure.pdf Course reference: effective-employee-onboarding Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on designing and implementing effective employee onboarding programmes. Participants will learn practical strategies to enhance new hire integration, improve retention rates, and foster a positive workplace culture, ultimately driving organisational success and employee satisfaction. Why attend: Employee onboarding is critical for ensuring new hires acclimatise quickly and effectively, reducing turnover and enhancing productivity. Many organisations struggle with inconsistent onboarding processes, leading to disengagement and lost talent. This course addresses these challenges by providing structured approaches to create a seamless onboarding experience that includes clear communication, comprehensive training, and ongoing support. By mastering these elements, participants will be equipped to create a positive first impression that sets the tone for long-term employee engagement and loyalty, ultimately benefiting the organisation's overall performance, culture, and employee morale. Participants will develop practical skills in designing onboarding programmes that align with organisational goals and values. They will engage in hands-on activities, such as creating onboarding checklists, developing training plans, and implementing feedback mechanisms. This course empowers HR professionals and managers to make informed decisions that enhance the onboarding process, ensuring new employees feel welcomed, valued, and prepared for their roles. By the end of the course, attendees will possess the tools necessary to foster a supportive environment that promotes retention, drives organisational success, and enhances employee satisfaction through effective onboarding practices. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to build practical capabilities. Participants will work on real-world scenarios to develop onboarding materials and strategies tailored to their organisations. Each session includes collaborative discussions, allowing participants to share insights and experiences. Outputs will include onboarding plans, checklists, training modules, and feedback surveys, ensuring participants leave with tangible resources that can be implemented immediately in their workplaces. This hands-on approach fosters critical thinking and problem-solving skills essential for effective onboarding, enabling participants to apply their learning directly to their organisational contexts. The focus on practical application ensures that participants can immediately implement their learning. Target audience: This course is suitable for: HR professionals responsible for onboarding processes, as they will directly implement the strategies learned. Team leaders and managers who play a key role in integrating new hires into their teams and ensuring their success. Training and development specialists focused on creating effective learning experiences for new employees. Organisational development consultants who advise on best practices for employee engagement and retention. Destinations: Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Vienna, Barcelona Course objectives: - Design an effective onboarding programme that aligns with organisational goals and values. - Assess current onboarding practices and identify areas for improvement based on employee feedback. - Develop onboarding materials, including comprehensive checklists and structured training schedules. - Implement strategies to enhance new hire engagement and retention through mentorship and support. - Evaluate the effectiveness of onboarding programmes using specific feedback and performance metrics. - Justify the importance of onboarding in relation to employee performance, satisfaction, and organisational culture. - Create a feedback mechanism to continuously improve onboarding processes based on new hire experiences. - Facilitate effective communication between new hires and existing team members to foster integration. Target competencies: - Designing structured onboarding programmes that meet organisational needs and values. - Evaluating and improving existing onboarding processes based on feedback. - Creating engaging training materials for new hires that facilitate learning. - Facilitating effective communication between new hires and existing staff to enhance integration. - Analysing feedback to enhance onboarding effectiveness and employee satisfaction. - Implementing metrics to measure onboarding success and retention rates. - Fostering a culture of inclusion and support during onboarding to promote engagement. Course outline: - Day 1: Understanding Onboarding Fundamentals. Define employee onboarding and its significance in the workplace for retention and engagement. Identify the key components of an effective onboarding programme, including training and integration. Explore common challenges faced during onboarding processes and how to overcome them. Discuss the impact of onboarding on employee retention, performance, and organisational culture. Review best practices from successful onboarding programmes across various industries. Applied activity: Participants will analyse a fictional company's onboarding process, identifying strengths and weaknesses based on provided data and employee feedback. They will propose actionable improvements to enhance the onboarding experience, focusing on specific challenges identified. Output: A report summarising findings and recommendations for improvement in the onboarding process. - Day 2: Designing an Effective Onboarding Programme. Establish objectives for onboarding aligned with organisational goals and employee expectations. Create a structured onboarding timeline for new hires that includes key milestones and activities. Develop onboarding checklists to ensure comprehensive coverage of essential topics and resources. Incorporate company culture into the onboarding process to enhance new hire engagement. Design training modules tailored to specific roles and departments, ensuring relevance and effectiveness. Applied activity: Working in groups, participants will design an onboarding programme for a fictional company, including timelines, checklists, and training modules. They will present their designs to the class for feedback, focusing on alignment with organisational goals. Output: A comprehensive onboarding programme document that includes timelines, checklists, and training plans. - Day 3: Engagement Strategies for New Hires. Explore techniques to foster engagement during the onboarding process, including social integration activities. Discuss the role of mentorship and buddy systems in onboarding and their impact on retention. Identify methods to gather feedback from new hires to improve the onboarding experience. Implement strategies to encourage social integration within teams and departments during onboarding. Evaluate the impact of engagement on retention rates and employee satisfaction. Applied activity: Participants will create an engagement plan that includes mentorship pairings and social integration activities for new hires. They will role-play scenarios to practice implementation and gather feedback from peers on their plans. Output: An engagement strategy document that outlines activities and mentorship pairings. - Day 4: Evaluating Onboarding Effectiveness. Identify key performance indicators (KPIs) for measuring onboarding success and employee integration. Discuss methods for collecting and analysing feedback from new hires to assess programme effectiveness. Explore case studies of organisations that successfully improved onboarding through evaluation. Implement continuous improvement strategies for onboarding processes based on feedback and performance data. Create a feedback loop for ongoing programme enhancement and adaptation to changing needs. Applied activity: Participants will develop a feedback survey for new hires and outline a plan for analysing the results to improve the onboarding process. They will simulate feedback collection and analysis, discussing potential adjustments based on findings. Output: A feedback survey and analysis plan that includes proposed metrics for success. - Day 5: Integrating Onboarding with Organisational Culture. Discuss the importance of aligning onboarding with organisational values and mission statements. Explore techniques for communicating culture during onboarding through storytelling and examples. Identify challenges in cultural integration for diverse teams and strategies to address them. Develop strategies to ensure ongoing cultural alignment post-onboarding through continuous engagement. Evaluate the long-term impact of onboarding on organisational culture and employee performance. Applied activity: Participants will create a presentation that outlines how their onboarding programme will integrate and promote organisational culture, including specific examples and anticipated outcomes. They will present their ideas to the group for feedback. Output: A presentation on integrating culture into onboarding, highlighting key strategies and expected impacts. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14569 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14569 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 526 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-526 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 687 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-687 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 751 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-751 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 880 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-880 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1026 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1026 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1171 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1171 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14570 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14570 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1267 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1267 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1380 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1380 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1558 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1558 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1671 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1671 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14571 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14571 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1767 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1767 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1912 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1912 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2058 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2058 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2203 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2203 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14572 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14572 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2331 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2331 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2412 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2412 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2590 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2590 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2703 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2703 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2799 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2799 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14573 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14573 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2944 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2944 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3122 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3122 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3235 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3235 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3331 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3331 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14574 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14574 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3444 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3444 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3622 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3622 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3783 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3783 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3847 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3847 ## Certified Payroll Professional URL: https://smarthorizon.uk/course/certified-payroll-professional Brochure: https://smarthorizon.uk/course/certified-payroll-professional/brochure.pdf Course reference: certified-payroll-professional Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Certified Payroll Professional course equips participants with essential payroll management skills, covering regulations, calculations, software applications, and compliance. Participants will gain practical knowledge to effectively manage payroll processes, ensuring accuracy and adherence to legal requirements in diverse workplace settings. Why attend: Payroll professionals face increasing complexities in regulations and compliance, which can lead to costly errors if not managed properly. Understanding the intricacies of payroll processing is crucial for maintaining employee satisfaction and organisational integrity. This course addresses these challenges by providing in-depth knowledge of payroll laws, calculation methods, and compliance requirements. Participants will engage in practical exercises that simulate real-world payroll scenarios, enabling them to develop the skills necessary to navigate complex payroll systems, manage payroll discrepancies, and ensure accurate processing of employee compensation while adhering to legal standards. Additionally, they will learn to evaluate payroll software options and implement best practices to enhance efficiency and accuracy in their payroll operations. Participants will develop practical capabilities in payroll calculations, tax withholdings, and reporting. Through hands-on exercises and case studies, they will learn to navigate payroll software and implement effective payroll strategies. This course prepares professionals to make informed decisions, ensuring compliance and efficiency in payroll operations. By the end of the course, attendees will be equipped to handle payroll discrepancies, prepare accurate reports, and create comprehensive payroll policies that align with organisational goals and legal standards. This knowledge is essential for fostering trust and transparency in employee compensation while mitigating risks associated with payroll errors and compliance failures. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, real-world case studies, and practical exercises to enhance learning. Participants will engage in payroll simulations, where they will calculate payroll taxes and deductions, and use payroll software to process payroll runs. Outputs include completed payroll reports and compliance checklists, enabling participants to apply their learning directly to their roles. Group discussions and peer feedback will further reinforce understanding, while assessments will gauge participants' ability to apply concepts in practical scenarios. This hands-on approach ensures that participants leave with not only theoretical knowledge but also the practical skills necessary for effective payroll management. Target audience: This course is suitable for: Payroll Administrators responsible for processing payroll and ensuring compliance. HR Professionals involved in employee compensation and payroll management. Finance Managers overseeing payroll budgets and financial reporting. Business Owners needing to understand payroll implications for their organisations. Destinations: Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Rome, Vienna Course objectives: - Calculate payroll taxes and deductions accurately using provided scenarios. - Assess compliance with payroll regulations and identify potential risks in payroll processes. - Design a payroll schedule that aligns with organisational needs and legal requirements. - Implement payroll software to streamline processing and reporting tasks. - Compare different payroll systems and their features to determine the best fit for an organisation. - Diagnose payroll discrepancies and propose corrective actions based on case studies. - Construct a comprehensive payroll policy that incorporates best practices and compliance standards. Target competencies: - Accurate payroll calculation and tax deduction application. - Understanding of payroll legislation and compliance requirements. - Ability to implement and manage payroll software solutions. - Skill in developing payroll policies and procedures. - Competence in identifying and resolving payroll discrepancies. - Capability to analyse payroll data for reporting and decision-making. Course outline: - Day 1: Payroll Fundamentals and Regulations. Overview of payroll functions and their importance in organisations. Key payroll regulations and compliance requirements affecting payroll processing. Understanding employee classifications and their impact on payroll calculations. Introduction to payroll taxes: federal, state, and local obligations. Overview of payroll documentation and record-keeping requirements for compliance. Applied activity: Participants will review a fictional company’s payroll structure and identify compliance issues based on current regulations. They will discuss their findings in groups and propose solutions to ensure compliance, focusing on specific payroll regulations relevant to the scenario. Output: A compliance report outlining identified issues and proposed solutions. - Day 2: Payroll Calculations and Deductions. Detailed breakdown of gross pay calculations: hourly vs. salaried employees and their implications. Understanding various deductions: taxes, benefits, and garnishments, including calculations. Calculating net pay and understanding pay stubs and their components. Handling overtime calculations and special pay situations, including bonuses. Reviewing payroll calculation tools and resources for accuracy and efficiency. Applied activity: Using provided employee data, participants will calculate gross pay, deductions, and net pay for a fictional payroll cycle, ensuring accuracy in their calculations. They will present their calculations and rationale to the group for feedback. Output: A completed payroll calculation worksheet for the fictional employees. - Day 3: Payroll Software and Technology. Overview of popular payroll software solutions and their functionalities for different business sizes. Setting up payroll software for a new organisation: data input, configuration, and user access. Processing payroll runs using software: step-by-step guide to ensure accuracy. Generating payroll reports and understanding key metrics for analysis and decision-making. Troubleshooting common payroll software issues and understanding support resources. Applied activity: Participants will set up a fictional company in payroll software, input employee data, and process a payroll run, generating necessary reports. They will troubleshoot any issues encountered during the process and discuss solutions. Output: A set of payroll reports generated from the software for the fictional company. - Day 4: Compliance and Reporting. Understanding payroll reporting requirements and deadlines for various jurisdictions. Preparing and filing payroll tax returns: federal and state, including common pitfalls. Handling year-end reporting: W-2s, 1099s, and other forms, ensuring accuracy. Auditing payroll processes for compliance and accuracy: methods and best practices. Best practices for maintaining payroll records and documentation for audits. Applied activity: Participants will prepare a year-end payroll report for a fictional company, ensuring all necessary forms are completed accurately and on time. They will simulate filing the reports and discuss the implications of errors. Output: A complete year-end payroll report package including W-2s and 1099s. - Day 5: Integrated Payroll Management. Developing a comprehensive payroll policy for an organisation, including compliance and operational efficiency. Integrating payroll with HR and finance functions to streamline processes and communication. Addressing payroll challenges and implementing solutions based on case studies and best practices. Evaluating payroll processes for efficiency and effectiveness: metrics and KPIs. Future trends in payroll management and technology: preparing for changes in the industry. Applied activity: Participants will work in teams to create a payroll policy for a fictional organisation, addressing compliance, efficiency, and integration with HR and finance. They will present their policy to the class for critique and improvement. Output: A draft payroll policy document for the fictional organisation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 457 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-457 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 570 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-570 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14575 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14575 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 618 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-618 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 763 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-763 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 957 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-957 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1102 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1102 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1199 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1199 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1312 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1312 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14576 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14576 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1489 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1489 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1602 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1602 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1699 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1699 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1844 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1844 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14577 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14577 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1989 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1989 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2134 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2134 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2231 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2231 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2279 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2279 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14578 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14578 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2521 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2521 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2634 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2634 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2731 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2731 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2876 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2876 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14579 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14579 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3021 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3021 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3150 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3150 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3263 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3263 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3376 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3376 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14580 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14580 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3553 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3553 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3666 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3666 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3714 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3714 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3859 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3859 ## Certified HR Strategy Workshop URL: https://smarthorizon.uk/course/certified-hr-strategy-workshop Brochure: https://smarthorizon.uk/course/certified-hr-strategy-workshop/brochure.pdf Course reference: certified-hr-strategy-workshop Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Certified HR Strategy Workshop equips HR professionals with the skills to align human resources with organisational goals. Participants will explore strategic HR frameworks, workforce planning, talent management, and performance measurement to enhance HR effectiveness and drive business success. Why attend: HR professionals often struggle to align their strategies with overarching business objectives, leading to inefficiencies and missed opportunities. This workshop addresses the critical need for effective workforce planning and talent management, which are essential for maintaining a competitive edge in a rapidly changing business landscape. Participants will learn to identify gaps in current HR practices and develop actionable strategies to bridge these gaps, ensuring that HR initiatives support the organisation's strategic direction. Moreover, understanding the integration of HR strategies with business goals is vital for fostering a high-performance culture that drives employee engagement, retention, and overall organisational success. The workshop provides practical capabilities in strategic analysis and decision-making, enabling participants to tackle real-world HR challenges. Attendees will engage in scenario-based exercises that require them to design HR initiatives that support organisational goals, enhancing their ability to influence business outcomes. By practising these skills, participants will gain confidence in presenting their strategies to stakeholders and justifying their decisions based on data-driven insights. This hands-on approach ensures that attendees leave with a robust understanding of how to implement effective HR strategies that align with business needs and drive organisational success, ultimately enhancing their professional value and career prospects. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The workshop employs a blend of interactive lectures, case studies, and group discussions to facilitate learning. Participants will engage in scenario-based exercises that simulate real HR challenges, allowing them to apply strategic frameworks and tools. Each day includes collaborative activities where participants will develop strategic HR plans, performance metrics, and technology integration proposals. Outputs include comprehensive reports and presentations, which participants will develop collaboratively, fostering peer learning and practical application of concepts. This approach ensures that participants not only understand theoretical principles but also gain hands-on experience in crafting and implementing effective HR strategies that are directly applicable to their organisations. Target audience: This course is suitable for: HR Managers responsible for strategic planning and implementation, ensuring alignment with business goals. Talent Acquisition Specialists focused on aligning recruitment with organisational objectives and workforce needs. HR Business Partners who support line managers in strategic HR initiatives and talent development. Learning and Development Managers aiming to align training with organisational strategy and employee growth. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Cape Town, Barcelona, Vienna Course objectives: - Analyse organisational goals to align HR strategies effectively and create a strategic HR plan. - Design a workforce plan that addresses current and future talent needs, ensuring alignment with business objectives. - Evaluate talent management practices to enhance employee engagement and retention through strategic initiatives. - Construct performance measurement frameworks to assess HR effectiveness and inform strategic decision-making. - Prioritise HR initiatives based on strategic business objectives and resource availability to maximise impact. - Justify the integration of technology in HR processes to improve efficiency and support strategic goals. - Assess the impact of organisational culture on HR strategy implementation and employee performance. - Develop a comprehensive HR strategy that integrates all aspects of learning into a cohesive plan. Target competencies: - Strategic alignment of HR initiatives with business objectives and organisational goals. - Workforce planning and talent acquisition strategies that meet current and future needs. - Development of performance measurement systems to evaluate HR effectiveness. - Integration of technology in HR practices to enhance operational efficiency. - Change management in HR strategy implementation to foster adaptability. - Analytical skills for assessing HR effectiveness and making data-driven decisions. Course outline: - Day 1: Understanding HR Strategy Fundamentals. Defining HR strategy and its critical role in achieving business success. Exploring key HR frameworks and models for strategic alignment. Identifying the role of HR in organisational strategic planning processes. Assessing current HR practices against strategic business goals for improvement. Understanding the impact of external factors on HR strategy development. Applied activity: Participants will analyse a fictional company's strategic goals and current HR practices to identify alignment gaps. They will work in groups to discuss findings and propose initial strategic HR adjustments, focusing on practical applications. Output: A gap analysis report highlighting alignment issues and proposed HR strategy adjustments. - Day 2: Workforce Planning and Talent Management. Understanding workforce planning processes and methodologies to forecast talent needs. Identifying talent gaps and future workforce requirements through strategic analysis. Developing a talent acquisition strategy that aligns with business goals and culture. Implementing succession planning and leadership development initiatives for key roles. Evaluating the effectiveness of talent management initiatives and their impact on retention. Applied activity: Using a case study, participants will create a workforce plan that addresses identified talent gaps and aligns with the company's strategic objectives. They will present their plans to peers for feedback and refinement. Output: A comprehensive workforce plan detailing talent acquisition and development strategies. - Day 3: Performance Measurement and HR Effectiveness. Establishing key performance indicators (KPIs) for various HR functions and initiatives. Understanding the role of data analytics in HR decision-making and strategy evaluation. Developing performance measurement frameworks to assess HR initiatives and their outcomes. Assessing the impact of HR strategies on overall business performance and employee satisfaction. Implementing continuous improvement processes in HR to enhance effectiveness. Applied activity: Participants will develop a performance measurement framework for a fictional HR initiative, using KPIs to assess its effectiveness and impact on organisational goals. They will collaborate to refine their frameworks based on peer input. Output: A performance measurement framework document with defined KPIs and assessment methods. - Day 4: Integrating Technology in HR Strategy. Exploring HR technology trends and their strategic implications for HR functions. Assessing the role of HR information systems in data management and decision support. Implementing technology solutions to enhance HR processes and employee engagement. Evaluating the impact of technology on employee experience and organisational culture. Understanding data privacy and compliance considerations in HR technology implementation. Applied activity: In groups, participants will evaluate a fictional HR technology solution and present its potential impact on HR strategy and employee engagement. They will discuss advantages and challenges associated with implementation. Output: A presentation summarising the evaluation of the HR technology solution and its strategic benefits. - Day 5: Developing and Presenting an Integrated HR Strategy. Synthesising learning from previous sessions into a cohesive HR strategy document. Aligning HR initiatives with overall business strategy and stakeholder expectations. Preparing for stakeholder engagement and presentation of HR strategies. Utilising feedback mechanisms for strategy refinement and continuous improvement. Creating an implementation roadmap for the HR strategy with timelines and responsibilities. Applied activity: Participants will collaboratively develop a comprehensive HR strategy for a fictional organisation, integrating all aspects learned throughout the workshop. They will present their strategy to a panel for feedback, focusing on implementation and expected outcomes. Output: A detailed HR strategy document and presentation summarising key initiatives, alignment with business goals, and implementation plans. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 475 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-475 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 636 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-636 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 797 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-797 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 910 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-910 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14581 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14581 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1007 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1007 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 1120 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1120 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 1297 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1297 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 1410 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1410 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 1507 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1507 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14582 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14582 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 1652 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1652 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 1797 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1797 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 1942 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-1942 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2039 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2039 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14583 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14583 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 2152 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2152 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 2393 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2393 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 2442 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2442 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14584 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14584 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 2539 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2539 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 2684 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2684 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 2829 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2829 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 2974 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-2974 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14585 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14585 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3103 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3103 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3184 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3184 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3361 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3361 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3474 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3474 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3571 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3571 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14586 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14586 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3732 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3732 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3893 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3893 ## GRC Analytics: Leveraging Data for Effective Risk Decisions URL: https://smarthorizon.uk/course/grc-analytics Brochure: https://smarthorizon.uk/course/grc-analytics/brochure.pdf Course reference: grc-analytics Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: GRC Analytics focuses on the integration of Governance, Risk Management, and Compliance through data analysis. This course equips professionals with the skills to leverage data for informed risk decisions, enhancing organisational resilience and compliance effectiveness. Why attend: Organisations face increasing complexity in managing risks, compliance, and governance. Effective risk decisions rely on accurate data analysis to identify vulnerabilities and opportunities. This course addresses the challenge of integrating data analytics into GRC frameworks, enabling professionals to make informed decisions that drive organisational success. Participants will learn to navigate the intricacies of data collection, preparation, and analysis, which are critical for identifying risk patterns and compliance gaps. By developing these analytical capabilities, attendees will enhance their ability to contribute to strategic decision-making processes, ensuring that their organisations remain resilient and compliant in a rapidly changing environment. The practical exercises and simulations included in this course will immerse participants in real-world scenarios, allowing them to apply analytical techniques to assess risks and compliance issues effectively. This hands-on approach ensures that attendees not only understand theoretical concepts but also gain the practical skills necessary to implement data-driven strategies in their organisations. By the end of the course, participants will be equipped to develop actionable insights from data, communicate findings effectively, and contribute to the overall governance framework, making them invaluable assets to their teams and organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and analytical simulations to build practical skills in GRC analytics. Participants will work with real datasets to identify risk patterns and compliance gaps. Each session culminates in a collaborative exercise where participants present their findings, reinforcing their learning and providing tangible outputs that can be applied in their roles. By engaging in these activities, attendees will develop a comprehensive understanding of how to leverage data analytics effectively within GRC frameworks, ensuring they can make informed decisions that enhance organisational resilience and compliance effectiveness. This methodology fosters an interactive learning environment that promotes critical thinking and problem-solving skills. Target audience: This course is suitable for: Risk Managers responsible for identifying and mitigating risks. Compliance Officers focused on ensuring regulatory adherence and reporting. Data Analysts working within GRC frameworks to support decision-making. Governance Professionals involved in policy development and oversight. Destinations: Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Rome, Vienna Course objectives: - Analyse risk data to identify trends and anomalies relevant to GRC frameworks. - Calculate risk exposure using quantitative methods and data analytics tools. - Diagnose compliance issues through data analysis and reporting techniques to inform decisions. - Compare different data sources for comprehensive risk assessment and strategic planning. - Design a data-driven risk management strategy tailored to organisational needs and objectives. - Prioritise risks based on analytical findings and organisational impact assessments. - Assess the effectiveness of existing GRC processes using data analytics and reporting. - Construct a risk dashboard that visualises key metrics for decision-making and stakeholder communication. Target competencies: - Utilising data analytics tools for effective risk assessment and reporting. - Interpreting complex datasets to inform governance decisions and strategies. - Developing risk management strategies based on analytical insights and findings. - Creating visualisations that communicate risk metrics effectively to stakeholders. - Integrating compliance requirements into data analysis processes and reporting. - Collaborating across departments to enhance GRC practices and outcomes. Course outline: - Day 1: Foundations of GRC Analytics. Introduction to GRC frameworks and their importance in risk management and compliance. Overview of data analytics in enhancing governance and compliance effectiveness. Key concepts in risk assessment and compliance analysis for informed decision-making. Understanding data sources and types relevant to GRC analytics and their applications. Ethical considerations in the use of data for governance and compliance purposes. Applied activity: Participants will analyse a fictional organisation's GRC framework, identifying key data sources and potential risks. They will discuss the implications of these risks on governance and compliance, focusing on how data can inform decision-making processes and improve outcomes. Output: A report summarising identified risks and recommended data sources for GRC analytics. - Day 2: Data Collection and Preparation. Methods for collecting relevant risk data from various internal and external sources. Data cleaning and transformation techniques for effective analysis and reporting. Tools for effective data collection in GRC contexts and their applications. Establishing data governance frameworks for quality assurance and compliance. Integrating disparate data sources for comprehensive risk analysis and insights. Applied activity: Using a provided dataset, participants will clean and prepare data for analysis, ensuring it meets quality standards for GRC applications. They will document their data preparation process and discuss challenges faced during this phase, focusing on best practices. Output: A cleaned dataset ready for risk analysis, along with a process documentation report detailing the steps taken. - Day 3: Analytical Techniques for Risk Assessment. Quantitative methods for analysing risk data effectively and accurately. Qualitative approaches to assessing compliance risks and their implications. Utilising statistical tools for interpreting data in GRC contexts and scenarios. Scenario analysis and its application in risk management and decision-making. Developing risk models based on analytical findings and data insights for strategic planning. Applied activity: Participants will apply statistical methods to the cleaned dataset, identifying key risk indicators and compliance gaps through analysis. They will present their findings and discuss the implications for risk management strategies and compliance improvements. Output: A presentation of analytical findings with visualised risk indicators and actionable recommendations. - Day 4: Implementing Data-Driven Risk Strategies. Designing risk management strategies based on data insights and analytical findings. Prioritising risks using a risk matrix and organisational impact assessment techniques. Developing actionable plans for risk mitigation and compliance improvement initiatives. Communicating risk strategies effectively to stakeholders and teams for buy-in. Monitoring and reviewing risk strategies using data analytics over time for continuous improvement. Applied activity: In groups, participants will develop a risk management strategy for a fictional case study, prioritising risks and outlining mitigation plans based on their analyses. They will present their strategies to the class for feedback and discussion on effectiveness. Output: A comprehensive risk management strategy document, including prioritisation and mitigation plans for identified risks. - Day 5: Creating a GRC Analytics Dashboard. Key metrics for measuring GRC performance and effectiveness in decision-making. Tools for creating interactive dashboards for risk communication and reporting. Best practices in data visualisation for presenting risk metrics and insights. Integrating real-time data into dashboards for ongoing monitoring and assessment. Presenting findings and insights to stakeholders effectively to drive action. Applied activity: Participants will design and create a GRC analytics dashboard using the insights and data from previous days, ensuring it communicates key risk metrics clearly and effectively to stakeholders. They will demonstrate its functionality and usability in a presentation. Output: An interactive GRC analytics dashboard prototype that visualises key risk metrics and insights for stakeholder engagement. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5368 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5368 - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14587 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14587 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5358 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5358 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5376 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5376 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5355 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5355 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5365 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5365 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5352 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5352 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14588 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14588 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5362 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5362 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5373 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5373 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5369 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5369 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5359 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5359 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14589 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14589 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5377 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5377 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5356 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5356 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5366 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5366 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5353 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5353 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14590 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14590 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5363 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5363 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5374 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5374 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5370 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5370 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5360 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5360 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5378 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5378 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14591 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14591 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5357 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5357 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5367 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5367 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5354 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5354 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5364 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5364 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14592 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14592 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5375 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5375 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5371 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5371 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5361 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5361 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5379 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5379 ## COBIT® 2019 Foundation – Governance of Enterprise IT URL: https://smarthorizon.uk/course/cobit Brochure: https://smarthorizon.uk/course/cobit/brochure.pdf Course reference: cobit Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: COBIT® 2019 Foundation – Governance of Enterprise IT Training Course provides a structured and practical introduction to one of the world’s most widely recognized IT governance frameworks. Why attend: In an era where technology directly impacts business performance, compliance, and risk exposure, organizations need a clear governance approach to ensure IT delivers measurable value. This training course explains how effective governance enables alignment between enterprise objectives and IT-related goals while maintaining transparency and accountability. This COBIT 2019 training course clearly distinguishes governance from management, helping participants understand decision-making structures, performance oversight, and responsibility models within enterprise IT. It introduces the principles, components, and governance system of COBIT 2019, showing how organizations can design and tailor governance systems to fit their size, strategy, and regulatory environment. The course also explains how COBIT complements and integrates with established standards such as ISO 27001, ITIL, NIST, and risk management frameworks. Designed as a foundation-level learning experience, this training course builds confidence in applying COBIT concepts in real organizational contexts. Participants gain the knowledge required to support governance initiatives, contribute to audits and assessments, and improve value delivery, risk management, and resource optimization. By the end of the course, learners are well prepared to communicate governance concepts effectively and progress toward further COBIT training or certification. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This training course is designed to provide participants with a clear and practical understanding of COBIT 2019 and its role in the governance of enterprise IT. It focuses on building foundational knowledge while connecting governance concepts to real organizational challenges and decision-making needs. Target audience: This training course is suitable for professionals who are involved in governing, managing, auditing, or supporting enterprise IT and digital initiatives. CIOs, IT directors, and IT managers Governance, Risk, and Compliance (GRC) professionals Internal and external IT auditors Risk managers and compliance officers Cybersecurity and information security professionals Digital transformation and enterprise architecture teams Business managers involved in IT-related decision-making Consultants and advisors working in IT governance and assurance Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Dubai, Frankfurt, Barcelona, Vienna, Cape Town Course objectives: - Understand the purpose, scope, and value of the COBIT 2019 framework - Clearly differentiate between governance and management of enterprise IT - Explain COBIT 2019 principles, components, and the governance system - Translate enterprise goals into aligned IT-related objectives - Understand COBIT governance and management objectives and domains - Recognize roles, responsibilities, and accountability structures within IT governance - Apply COBIT concepts to enhance value delivery, risk management, and resource optimization - Prepare for COBIT 2019 Foundation-level assessments or further advanced COBIT training Target competencies: - No competencies published. Course outline: - Day 1: Introduction to Governance of Enterprise IT. The evolving role of IT in modern organizations Why IT governance is critical for business success Key challenges in managing and governing IT Overview of COBIT framework evolution Introduction to COBIT® 2019: purpose and benefits COBIT within the landscape of global frameworks and standards - Day 2: COBIT 2019 Principles and Governance System. Overview of COBIT 2019 framework structure Principles for a governance system Principles for a governance framework (Processes, Organizational structures, Policies and procedures, Information flows, Culture, ethics, and behavior, Skills and competencies) Components of the COBIT governance system Governance system design factors - Day 3: Governance and Management Objectives. Understanding governance vs. management COBIT governance domains overview (EDM) COBIT management domains overview (APO, BAI, DSS, MEA) Introduction to governance and management objectives - Day 4: Goals Cascade and Performance Management. The COBIT goals cascade explained Translating stakeholder needs into enterprise goals Mapping enterprise goals to IT-related goals Alignment of goals with governance objectives COBIT performance management concepts Capability levels and maturity thinking - Day 5: Designing and Applying COBIT 2019. Tailoring COBIT to organizational context Introduction to COBIT design and implementation concepts Roles, responsibilities, and accountability models Integrating COBIT with ISO, ITIL, NIST, and risk frameworks Common implementation challenges and success factors Course review, key takeaways, and next steps Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5397 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5397 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5387 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5387 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5404 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5404 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5383 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5383 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5394 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5394 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14593 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14593 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5380 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5380 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5391 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5391 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5401 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5401 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5398 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5398 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14594 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14594 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5388 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5388 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5405 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5405 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5384 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5384 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5395 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5395 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14595 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14595 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5381 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5381 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5392 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5392 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5402 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5402 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5399 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5399 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14596 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14596 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5389 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5389 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5406 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5406 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5385 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5385 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14597 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14597 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5396 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5396 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5382 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5382 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5393 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5393 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5403 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5403 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5400 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5400 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14598 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14598 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5390 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5390 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5407 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5407 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5386 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5386 ## Mastering ESG Reporting URL: https://smarthorizon.uk/course/mastering-esg-reporting Brochure: https://smarthorizon.uk/course/mastering-esg-reporting/brochure.pdf Course reference: mastering-esg-reporting Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Mastering ESG Reporting Training Course offers professionals an essential opportunity to enhance their understanding of Environmental, Social, and Governance (ESG) reporting. Why attend: As businesses increasingly face pressure from investors, regulators, and stakeholders to demonstrate transparency and sustainability, mastering ESG reporting has become critical to staying ahead in the competitive corporate landscape. This course is designed to give you a thorough grasp of ESG frameworks, compliance standards, and best practices for corporate disclosure. You will explore key frameworks like GRI (Global Reporting Initiative), SASB (Sustainability Accounting Standards Board), TCFD (Task Force on Climate-related Financial Disclosures), and IFRS Sustainability Standards. With this knowledge, you will be equipped to handle all aspects of ESG reporting—from data collection to materiality assessment—while ensuring accountability and transparency. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: By completing this training course, you will be well-prepared to develop and implement a robust ESG reporting strategy. You'll not only meet regulatory requirements but also contribute to your organization's long-term sustainability goals. Enhance your ESG skills to gain a competitive advantage and create a positive impact within your organization. Target audience: This training course is ideal for professionals across various industries, particularly those focused on sustainability, governance, and financial performance. It will be especially beneficial for: Sustainability Officers & ESG Managers Finance & Compliance Professionals Corporate Executives & Risk Managers CSR & Corporate Affairs Specialists Investor Relations & Governance Teams Business Leaders Seeking ESG Integration Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Vienna, Barcelona Course objectives: - Grasp the fundamentals of ESG reporting and its growing importance. - Align ESG reporting with global standards such as GRI, SASB, TCFD, and IFRS. - Develop a strategic approach to ESG that enhances sustainability performance. - Improve communication with stakeholders through clear, transparent ESG disclosure. - Identify and mitigate ESG-related risks to ensure compliance. - Leverage data analytics and digital tools for effective ESG reporting. - Integrate ESG metrics into corporate strategy and financial decision-making. Target competencies: - No competencies published. Course outline: - Day 1: Foundations of ESG Reporting & Sustainability Disclosure. Introduction to ESG and Corporate Sustainability The ESG Landscape: Key Drivers, Trends, and Regulations Understanding ESG Reporting Frameworks & Standards Case Study: Successful ESG Reporting Strategies - Day 2: Navigating ESG Frameworks & Compliance Requirements. Deep dive into GRI, SASB, TCFD, and IFRS Standards Aligning ESG reporting with financial & regulatory requirements Addressing climate risks & sustainability goals Workshop: ESG Gap Assessment - Day 3: Data Collection, Analysis & Performance Metrics. ESG Data Governance & Reporting Tools Materiality Assessment: Identifying Key ESG Issues Measuring Carbon Footprint, Social Impact & Governance Metrics Workshop: Developing ESG Data Dashboards - Day 4: Integrating ESG into Business Strategy & Risk Management. Linking ESG to Financial Performance & Risk Management ESG in Investor Relations & Stakeholder Engagement Addressing Greenwashing & Ensuring Credible ESG Reports Panel Discussion: Best Practices from Industry Leaders - Day 5: Practical ESG Reporting & Future Trends. Creating Compelling ESG Reports for Stakeholders The Role of Technology, AI, and Automation in ESG Reporting Future of ESG Disclosure: Emerging Regulations & Market Trends Final Workshop: Drafting an ESG Report Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5432 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5432 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5411 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5411 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5422 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5422 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5408 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5408 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14599 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14599 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5419 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5419 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5429 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5429 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5426 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5426 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5416 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5416 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14600 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14600 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5433 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5433 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5412 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5412 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5423 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5423 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5409 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5409 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14601 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14601 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5420 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5420 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5430 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5430 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5427 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5427 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5417 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5417 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14602 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14602 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5434 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5434 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5413 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5413 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5424 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5424 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5410 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5410 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14603 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14603 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5421 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5421 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5431 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5431 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5428 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5428 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5418 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5418 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5435 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5435 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14604 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14604 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5414 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5414 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5425 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5425 ## AI-Driven GRC: Automation, Monitoring, and Predictive Risk Modeling URL: https://smarthorizon.uk/course/ai-driven-grc-automation-monitoring-and-predictive-risk-modeling Brochure: https://smarthorizon.uk/course/ai-driven-grc-automation-monitoring-and-predictive-risk-modeling/brochure.pdf Course reference: ai-driven-grc-automation-monitoring-and-predictive-risk-modeling Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides professionals with the skills to implement AI-driven Governance, Risk Management, and Compliance (GRC) solutions. Participants will learn to automate processes, monitor compliance, and employ predictive risk modeling to enhance decision-making and operational efficiency. Why attend: Organisations face increasing regulatory pressures and complex risk landscapes that demand effective governance and risk management strategies. Professionals must understand how AI can streamline GRC processes, ensuring compliance while managing risks effectively. This course addresses the challenges of integrating AI into existing frameworks, enabling participants to enhance their organisations' resilience against evolving threats. By mastering AI-driven GRC, participants will be equipped to make informed decisions that align with organisational goals and regulatory requirements, ultimately driving value and efficiency in their operations. Specific tasks include automating compliance checks, developing risk assessments, and creating actionable reports that inform strategic decisions. Participants will engage in practical exercises that simulate real-world scenarios, such as automating compliance checks and developing predictive models for risk assessment. They will learn to identify potential risks and compliance gaps, allowing them to proactively address issues before they escalate. By mastering these capabilities, they will be prepared to implement AI solutions that enhance monitoring and reporting, ensuring their organisations remain compliant and agile in a rapidly changing environment. This course empowers professionals to leverage AI technologies to improve operational efficiency and strategic decision-making, ultimately fostering a culture of proactive risk management. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and simulations to build practical skills. Participants will work on real-world scenarios, using AI tools to automate GRC processes and develop predictive risk models. Through collaborative group activities, they will analyse data, design workflows, and evaluate AI solutions. Specific exercises include creating compliance checklists, developing risk assessment reports, and designing automated workflows. Outputs will include detailed reports and presentations that demonstrate their capability to apply learned concepts effectively. By focusing on practical applications, participants will leave with actionable insights and tools they can implement in their organisations immediately, enhancing their GRC frameworks with AI-driven solutions. Target audience: This course is suitable for: Risk Managers: Responsible for identifying and mitigating risks within their organisations. Compliance Officers: Ensure adherence to regulations and internal policies. IT Security Professionals: Focus on safeguarding information and technology assets. Data Analysts: Work with data to inform risk and compliance decisions. Destinations: Istanbul, Vienna, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Rome, Cape Town Course objectives: - Analyse current GRC frameworks to identify opportunities for AI-driven automation. - Design AI-driven workflows for compliance monitoring and regulatory reporting. - Develop predictive risk models using historical data and AI techniques. - Evaluate the effectiveness of AI tools in enhancing GRC processes. - Construct a comprehensive risk assessment report based on predictive analytics. - Prioritise compliance risks using automated monitoring results to inform decision-making. - Implement AI-driven solutions to improve operational efficiency in GRC. - Communicate risk findings and compliance strategies effectively to stakeholders. Target competencies: - Implement AI-driven automation in GRC processes. - Utilise predictive analytics for risk assessment. - Monitor compliance through automated systems. - Evaluate and select appropriate AI tools for GRC. - Communicate risk findings effectively to stakeholders. - Integrate AI solutions into existing GRC frameworks. Course outline: - Day 1: Understanding AI in GRC. Overview of GRC principles and frameworks, including key components and objectives. Introduction to AI technologies relevant to GRC, such as machine learning and natural language processing. Identifying key challenges in traditional GRC processes and how AI can address them. Exploring case studies of AI in GRC applications to illustrate successful implementations. Assessing the impact of AI on compliance and risk management, including benefits and limitations. Applied activity: Participants will analyse a fictional organisation's GRC framework to identify areas where AI could enhance efficiency and compliance. They will present their findings to the group, discussing potential AI applications and their expected impact on GRC processes. Output: A report detailing identified opportunities for AI integration in GRC. - Day 2: Automating Compliance Monitoring. Key components of compliance monitoring systems, including data sources and reporting requirements. Tools and technologies for automating compliance checks, focusing on AI-driven solutions. Developing automated workflows for regulatory reporting to streamline processes and reduce errors. Integrating AI with existing compliance frameworks to enhance monitoring capabilities. Best practices for maintaining compliance through automation, including ongoing evaluation and improvement. Applied activity: In small groups, participants will design an automated compliance monitoring workflow for a fictional company, incorporating AI tools to streamline reporting processes and ensure accuracy. They will outline the steps and technologies involved in their proposed workflow. Output: A flowchart of the proposed automated compliance monitoring workflow. - Day 3: Predictive Risk Modeling Techniques. Introduction to predictive analytics in risk management, including key concepts and methodologies. Data collection and preparation for risk modeling, focusing on data quality and relevance. Building predictive models using AI algorithms to forecast potential risks and their impacts. Evaluating model performance and accuracy through testing and validation techniques. Case studies of successful predictive risk models, illustrating practical applications and outcomes. Applied activity: Participants will work with sample data to build a predictive risk model for a fictional scenario, using AI techniques to forecast potential risks. They will analyse the results and discuss implications for risk management strategies. Output: A predictive risk model report with analysis and recommendations. - Day 4: Integrating AI Tools into GRC. Evaluating AI tools for GRC applications, including criteria for selection and implementation. Strategies for integrating AI into existing systems, focusing on compatibility and scalability. Change management considerations for AI adoption, including stakeholder engagement and training. Measuring the success of AI integration in GRC through key performance indicators. Future trends in AI and GRC, exploring emerging technologies and their potential impact. Applied activity: Participants will assess various AI tools and create a proposal for integrating one into their fictional organisation's GRC framework. They will consider potential challenges, benefits, and implementation strategies in their proposals. Output: A detailed proposal for AI tool integration in GRC. - Day 5: Comprehensive GRC Strategy Development. Developing a holistic GRC strategy with AI, aligning it with organisational goals and objectives. Aligning GRC objectives with business goals to ensure strategic coherence and value. Creating a roadmap for AI implementation in GRC, detailing timelines and milestones. Stakeholder engagement and communication strategies to ensure buy-in and support for GRC initiatives. Evaluating and iterating GRC strategies based on AI insights and organisational feedback. Applied activity: Participants will collaborate to create a comprehensive GRC strategy for a fictional organisation, incorporating AI-driven insights and predictive analytics into their approach. They will present their strategies to the group for feedback. Output: A comprehensive GRC strategy document outlining objectives, methods, and implementation plans. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5460 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5460 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14605 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14605 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5440 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5440 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5450 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5450 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5436 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5436 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5447 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5447 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5457 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5457 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5454 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5454 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14606 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14606 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5444 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5444 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5461 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5461 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5441 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5441 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5451 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5451 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14607 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14607 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5437 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5437 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5448 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5448 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5458 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5458 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14608 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14608 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5455 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5455 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5445 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5445 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5462 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5462 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5442 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5442 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5452 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5452 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14609 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14609 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5438 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5438 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5449 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5449 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5459 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5459 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5456 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5456 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14610 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14610 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5446 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5446 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5463 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5463 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5443 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5443 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5453 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5453 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5439 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5439 ## Strategic Government Relations in the Oil & Gas Industry URL: https://smarthorizon.uk/course/strategic-government-relations-in-the-oil-and-gas-industry Brochure: https://smarthorizon.uk/course/strategic-government-relations-in-the-oil-and-gas-industry/brochure.pdf Course reference: strategic-government-relations-in-the-oil-and-gas-industry Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals in the oil and gas sector with strategic government relations skills. Participants will learn to navigate regulatory environments, engage stakeholders, and influence policy decisions effectively, ensuring compliance and fostering beneficial partnerships within the industry. Why attend: Government relations are crucial in the oil and gas industry due to the complex regulatory landscape and the need for compliance with local and international laws. Professionals often face challenges in aligning business objectives with government policies, which can significantly impact project timelines, operational costs, and profitability. Understanding how to manage these relationships effectively is essential for success. This course addresses the specific skills needed to engage with government stakeholders, assess regulatory impacts, and develop strategies that align corporate goals with public policy, thereby enhancing operational efficiency, reducing risks associated with non-compliance, and promoting sustainable practices. Participants will develop practical capabilities in stakeholder engagement, policy analysis, and strategic communication. They will practice crafting advocacy strategies, assessing regulatory impacts, and building coalitions. This hands-on approach ensures that attendees can apply their learning directly to real-world scenarios, enhancing their effectiveness in government relations roles. By the end of the course, participants will be equipped to navigate the intricacies of government relations, advocate for their organisations, and foster collaborative relationships that can lead to successful project outcomes, improved community relations, and sustainable business practices. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and collaborative workshops to deepen understanding of strategic government relations. Participants will engage in simulations that mimic real-world scenarios, allowing them to practice negotiation and advocacy skills. Specific exercises will include developing stakeholder engagement plans and crafting policy briefs. Outputs will include policy briefs, stakeholder engagement plans, and advocacy strategies, providing tangible evidence of learning and capability development. This practical approach ensures that participants not only learn theoretical concepts but also apply them in a controlled environment, preparing them for real-world challenges in government relations and enhancing their strategic decision-making skills. Target audience: This course is suitable for: Government relations specialists in oil and gas companies, responsible for managing regulatory compliance and stakeholder engagement. Policy analysts working with government agencies or NGOs, focusing on energy policies and regulations. Corporate communications professionals in the oil and gas sector, tasked with managing public relations and advocacy efforts. Project managers in oil and gas firms, needing to navigate government relations for project approvals and permits. Destinations: Cape Town, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Vienna, Rome Course objectives: - Analyse the regulatory framework affecting the oil and gas industry and its implications for strategic planning. - Assess stakeholder interests and influence in government relations to inform engagement strategies. - Design a comprehensive government relations strategy tailored to a specific oil and gas project. - Evaluate the effectiveness of communication strategies in influencing policy decisions and stakeholder perceptions. - Construct a coalition-building plan to enhance advocacy efforts within the industry. - Justify the selection of specific lobbying tactics based on case study analysis and stakeholder mapping. Target competencies: - Strategic analysis of regulatory environments and their impact on business operations. - Effective stakeholder engagement and relationship management in the public sector. - Development of advocacy strategies that align business goals with government policies. - Communication of complex regulatory issues to diverse audiences, including policymakers and the public. - Negotiation skills tailored to the oil and gas industry's unique challenges and opportunities. - Coalition-building techniques to strengthen advocacy efforts and influence policy outcomes. Course outline: - Day 1: Understanding the Regulatory Landscape. Overview of key regulations affecting the oil and gas industry and their implications for operations. Analysis of local, national, and international regulatory frameworks and compliance requirements. Impact of environmental policies on industry operations and project approvals. Role of government agencies in regulating oil and gas activities and ensuring compliance. Case studies of regulatory challenges faced by companies and lessons learned. Applied activity: Participants will analyse a recent regulatory change affecting the oil and gas sector, identifying its implications for business strategy and compliance. They will work in groups to discuss how these changes could impact project timelines and stakeholder relations, considering both risks and opportunities. Output: A detailed report summarising the regulatory change and its potential impact on operations, including recommendations for strategic adjustments. - Day 2: Stakeholder Mapping and Engagement. Identifying key stakeholders in government relations, including regulators, policymakers, and community leaders. Mapping stakeholder interests and influence to inform engagement strategies and prioritise outreach efforts. Developing strategies for effective stakeholder engagement and communication tailored to different audiences. Building relationships with government officials and agencies to facilitate collaboration and support. Case studies of successful stakeholder engagement initiatives in the oil and gas sector. Applied activity: Participants will create a stakeholder map for a hypothetical oil and gas project, outlining key players, their interests, and the potential impact of their actions. They will also develop engagement strategies for each stakeholder identified, focusing on communication methods and timing. Output: A visual stakeholder map with engagement strategies for each identified stakeholder, including a summary of their interests and influence. - Day 3: Crafting Advocacy Strategies. Elements of a successful advocacy strategy, including objectives, messaging, and tactics. Aligning business objectives with government policy goals to enhance advocacy efforts. Developing messaging for different audiences, including policymakers and the public, to support advocacy initiatives. Utilising data and research to support advocacy efforts and demonstrate the benefits of proposed policies. Evaluating the effectiveness of advocacy campaigns and adjusting strategies based on outcomes. Applied activity: Working in groups, participants will develop an advocacy strategy for a proposed oil and gas project, considering stakeholder interests, regulatory requirements, and potential opposition. They will present their strategy to the class for feedback, focusing on clarity and persuasiveness. Output: A comprehensive advocacy strategy document outlining objectives, messaging, tactics, and evaluation methods. - Day 4: Communication and Negotiation Skills. Effective communication techniques for government relations, focusing on clarity and persuasion. Negotiation tactics specific to the oil and gas industry, including strategies for overcoming objections. Managing conflicts and building consensus among diverse stakeholders in government relations. Role-playing negotiation scenarios with government stakeholders to practice skills and receive feedback. Feedback and analysis of communication strategies to improve effectiveness in real-world situations. Applied activity: Participants will engage in a role-playing exercise simulating a negotiation with government officials regarding project approvals, applying learned communication techniques. They will negotiate terms and address concerns raised by officials, refining their negotiation strategies in real-time. Output: A reflection report detailing negotiation outcomes, strategies used, and lessons learned for future negotiations. - Day 5: Integrated Application of Government Relations Strategies. Bringing together stakeholder engagement, advocacy, and communication strategies into a cohesive plan. Developing a comprehensive government relations plan that addresses regulatory compliance and stakeholder interests. Assessing risks and opportunities in government relations to inform strategic decision-making. Creating a framework for ongoing stakeholder engagement to ensure long-term success. Finalising and presenting government relations strategies to a panel for critique and discussion. Applied activity: Participants will work in teams to develop and present a complete government relations plan for a fictional oil and gas project, integrating all learned components. They will present their plan to a panel of 'stakeholders' for evaluation, focusing on strategic alignment and stakeholder impact. Output: A formal presentation of the government relations plan, including stakeholder analysis, advocacy strategies, and communication tactics, along with feedback from the panel. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14611 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14611 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5479 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5479 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5464 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5464 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5475 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5475 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5486 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5486 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5483 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5483 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5472 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5472 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14612 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14612 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5489 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5489 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5469 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5469 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5480 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5480 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5465 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5465 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14613 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14613 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5476 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5476 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5487 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5487 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5484 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5484 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14614 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14614 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5473 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5473 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5490 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5490 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5470 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5470 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5481 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5481 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5466 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5466 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14615 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14615 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5477 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5477 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5488 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5488 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5485 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5485 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5474 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5474 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14616 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14616 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5491 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5491 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5471 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5471 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5482 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5482 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5467 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5467 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5478 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5478 ## Certificate in Anti-Money Laundering (AML) Investigations and Suspicious Activity Reporting URL: https://smarthorizon.uk/course/aml Brochure: https://smarthorizon.uk/course/aml/brochure.pdf Course reference: aml Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive overview of Anti-Money Laundering (AML) investigations and Suspicious Activity Reporting (SAR). Participants will gain practical skills to identify, investigate, and report suspicious financial activities, ensuring compliance with regulatory requirements and enhancing organisational integrity. Why attend: Financial institutions must navigate increasing scrutiny regarding their AML practices, making it essential for professionals to understand the intricacies of investigations and reporting. Failure to comply can lead to severe penalties, reputational damage, and loss of business. This course addresses these challenges by equipping participants with the necessary skills to effectively identify and manage suspicious activities. Participants will learn how to analyse transaction patterns, assess risk levels, and implement effective investigation strategies, which are crucial in the current regulatory environment. Understanding these elements will empower professionals to safeguard their organisations against financial crime and enhance their credibility in the industry. Practising real-world scenarios enhances participants' ability to conduct thorough investigations and prepare accurate SARs. By engaging in exercises that simulate actual tasks, they will develop the confidence to make informed decisions in high-pressure situations. The course covers critical capabilities such as evidence gathering, report writing, and risk assessment, all vital for effective compliance. Additionally, participants will learn how to communicate findings to stakeholders and regulatory bodies, ensuring that their organisations meet legal obligations while maintaining operational integrity. This comprehensive approach enables professionals to contribute meaningfully to their organisation's compliance framework and risk management strategies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and group discussions to foster a practical understanding of AML investigations and SARs. Participants will analyse fictional scenarios that mimic real-life situations, allowing them to apply theoretical knowledge to practical tasks. Specific exercises will include drafting SARs, conducting risk assessments, and simulating investigations. Outputs include detailed investigation reports and completed SAR templates, demonstrating their ability to identify and document suspicious activities effectively. This hands-on approach ensures that participants not only learn the necessary concepts but also gain the confidence to apply them in their professional roles, enhancing their overall effectiveness in AML compliance. Target audience: This course is suitable for: Compliance Officers responsible for AML oversight and reporting. Financial Crime Analysts tasked with investigating suspicious transactions. Risk Management Professionals focused on mitigating financial crime risks. Internal Auditors evaluating AML compliance and effectiveness. Destinations: Singapore, London, Vienna, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Barcelona Course objectives: - Identify key indicators of money laundering and suspicious activities in financial transactions. - Analyse case studies to assess the effectiveness of various AML investigation techniques. - Construct comprehensive Suspicious Activity Reports (SARs) based on fictional investigation scenarios. - Evaluate the regulatory framework governing AML practices and reporting requirements. - Prioritise investigation steps based on risk assessment and available evidence. - Justify decisions made during investigations and the rationale for reporting or not reporting suspicious activities. Target competencies: - Conduct thorough investigations into suspicious financial activities. - Prepare accurate and compliant Suspicious Activity Reports (SARs). - Evaluate and interpret financial data for AML purposes. - Apply regulatory knowledge to real-world AML scenarios. - Communicate findings effectively to stakeholders and regulatory bodies. - Utilise investigative techniques to uncover money laundering schemes. Course outline: - Day 1: Introduction to AML and Regulatory Frameworks. Overview of money laundering and its impact on financial systems and institutions. Key regulations governing AML practices, including FATF guidelines and local laws. Understanding the role of compliance in preventing money laundering and financial crime. Introduction to Suspicious Activity Reporting (SAR) requirements and processes. The importance of risk-based approaches in AML compliance and investigations. Applied activity: Participants will review a fictional case study of a money laundering scheme and identify the key indicators of suspicious activity. They will discuss their findings in groups and propose initial investigation steps, considering regulatory implications and organisational policies. Output: A group report summarising identified indicators and proposed investigation steps. - Day 2: Investigative Techniques in AML. Techniques for gathering evidence in AML investigations, including interviews and document reviews. Utilising data analytics tools to identify suspicious patterns in transactions. Interviewing techniques for gathering information from stakeholders and witnesses. Documenting findings and maintaining investigation integrity and confidentiality. Understanding the role of technology and software in enhancing AML investigations. Applied activity: In small teams, participants will simulate an investigation based on a provided scenario, gathering evidence and interviewing fictional witnesses. They will document their findings and prepare for a group presentation, focusing on the rationale behind their investigative decisions. Output: A documented investigation report outlining findings, evidence collected, and investigative decisions made. - Day 3: Preparing Suspicious Activity Reports (SARs). Components of an effective SAR and common pitfalls to avoid during preparation. Best practices for writing clear and concise SARs that meet regulatory standards. Legal implications of SAR submissions, including confidentiality and liability issues. Reviewing sample SARs for quality, compliance, and clarity. Understanding the feedback process from regulatory bodies and how to respond. Applied activity: Participants will draft a SAR based on their investigation report from Day 2, ensuring compliance with regulatory standards and clarity in communication. They will also review peer drafts for feedback, enhancing collaborative learning. Output: A completed SAR template ready for submission, along with peer feedback notes. - Day 4: Risk Assessment and Decision-Making. Conducting risk assessments to prioritise AML investigations based on severity and impact. Evaluating the significance of evidence in decision-making processes for reporting. Understanding the consequences of reporting vs. non-reporting and its implications. Developing a decision-making framework for AML investigations and reporting. Case studies on successful and unsuccessful AML interventions to learn from past experiences. Applied activity: Using a provided risk assessment framework, participants will evaluate a fictional case's risk level and decide on the appropriate course of action regarding reporting. They will justify their decisions based on evidence and regulatory requirements. Output: A risk assessment report detailing findings, recommendations, and justifications for the decision made. - Day 5: Integrated AML Investigation Simulation. Bringing together investigative techniques, SAR preparation, and risk assessment into a cohesive process. Collaborative problem-solving in complex AML scenarios to enhance teamwork skills. Effective communication of findings to stakeholders and regulatory bodies in a professional context. Reviewing lessons learned from previous AML cases to inform future practices. Developing an action plan for future AML investigations based on simulation outcomes. Applied activity: Participants will work in teams to conduct a comprehensive investigation of a complex fictional money laundering case, including evidence gathering, SAR preparation, and risk assessment. They will present their findings to a mock regulatory panel, simulating real-world scrutiny. Output: A comprehensive investigation report and presentation for the mock panel, demonstrating their investigative process and conclusions. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5506 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5506 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5492 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5492 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14617 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14617 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5502 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5502 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5513 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5513 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5510 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5510 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5499 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5499 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5517 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5517 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5496 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5496 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14618 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14618 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5507 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5507 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5493 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5493 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5503 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5503 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14619 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14619 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5514 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5514 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5511 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5511 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5500 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5500 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5518 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5518 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5497 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5497 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14620 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14620 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5508 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5508 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5494 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5494 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5504 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5504 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5515 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5515 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14621 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14621 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5512 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5512 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5501 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5501 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5519 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5519 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14622 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14622 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5498 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5498 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5509 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5509 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5495 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5495 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5505 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5505 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5516 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5516 ## The Complete Course in Risk Management URL: https://smarthorizon.uk/course/the-complete-course-in-risk-management Brochure: https://smarthorizon.uk/course/the-complete-course-in-risk-management/brochure.pdf Course reference: the-complete-course-in-risk-management Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive overview of risk management principles, methodologies, and tools. Participants will learn to identify, assess, and mitigate risks in various organisational contexts, enhancing their decision-making and strategic planning capabilities to effectively manage uncertainties and protect organisational assets. Why attend: Organisations face numerous risks that can significantly impact their objectives and operations. Understanding how to effectively manage these risks is crucial for maintaining stability and achieving strategic goals. Participants will explore real-world scenarios where risk management decisions can lead to substantial financial and operational outcomes, making this knowledge vital for their roles. By mastering risk identification, assessment, and response strategies, participants will be equipped to make informed decisions that safeguard their organisations against potential threats and vulnerabilities, ensuring long-term success and resilience in a competitive landscape. This course will empower them to proactively address risks and enhance their overall organisational effectiveness. The course equips participants with practical skills to assess risk exposure, develop mitigation strategies, and implement risk management frameworks. Through case studies and simulations, attendees will practice creating risk assessments and management plans, enabling them to take informed actions in their professional environments. Participants will engage in collaborative exercises that simulate real-world risk scenarios, fostering teamwork and critical thinking. By the end of the course, they will be able to communicate risk findings effectively to stakeholders and justify their decisions based on data-driven insights, enhancing their credibility and influence within their organisations. This practical approach ensures that participants can directly apply their learning to their roles. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants will engage in a mix of theoretical instruction and practical exercises, including case studies, group discussions, and simulations. Each day will feature hands-on activities that require participants to apply risk management concepts to realistic scenarios. For example, they will conduct risk assessments and develop mitigation plans based on provided case studies. Outputs will include risk assessment reports and management plans, demonstrating their understanding and application of the material. This approach ensures that participants not only learn the theory but also gain the confidence to implement risk management strategies in their own workplaces. The integration of collaborative learning will enhance peer engagement and knowledge sharing. Target audience: This course is suitable for: Risk Managers responsible for developing and implementing risk strategies. Project Managers who need to identify and mitigate risks in project delivery. Compliance Officers focused on ensuring adherence to regulatory requirements. Business Analysts who assess risks in strategic planning and decision-making. Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Barcelona, Vienna Course objectives: - Identify key risk management concepts and frameworks relevant to organisational contexts. - Assess potential risks using qualitative and quantitative methods in a given scenario. - Develop risk mitigation strategies tailored to specific organisational needs. - Construct a comprehensive risk management plan based on identified risks and mitigation strategies. - Evaluate the effectiveness of risk management practices within a case study. - Justify risk management decisions based on stakeholder impact and organisational objectives. Target competencies: - Conduct thorough risk assessments using established methodologies. - Design effective risk mitigation strategies that align with organisational goals. - Implement risk management frameworks in various organisational contexts. - Communicate risk findings and recommendations to stakeholders clearly. - Monitor and review risk management processes for continuous improvement. - Facilitate risk management workshops to engage team members in the process. Course outline: - Day 1: Foundations of Risk Management. Define risk management and its importance in organisations. Explore key risk management frameworks and standards, including ISO 31000. Identify types of risks: strategic, operational, financial, and compliance. Discuss the risk management process: identification, assessment, response, and monitoring. Examine the role of stakeholders in risk management and their influence on decision-making. Applied activity: Participants will analyse a fictional organisation's risk profile, identifying potential risks across various categories. They will work in groups to categorise these risks based on their likelihood and impact, considering the organisational context and stakeholder perspectives. Output: A risk identification report categorising identified risks by type and severity. - Day 2: Risk Assessment Techniques. Learn qualitative vs quantitative risk assessment methods and their applications. Apply risk assessment tools such as SWOT analysis and risk matrices effectively. Conduct a risk assessment workshop using a relevant case study. Evaluate risk exposure and prioritise risks based on assessment results and organisational impact. Discuss the role of data in risk assessment and decision-making. Applied activity: Using a provided case study, participants will conduct a qualitative risk assessment, identifying key risks and their potential impacts on the organisation's objectives. They will present their findings to the group for discussion and feedback. Output: A qualitative risk assessment report detailing identified risks and their prioritisation. - Day 3: Developing Risk Mitigation Strategies. Explore risk response strategies: avoidance, reduction, sharing, and acceptance in depth. Design risk mitigation plans tailored to specific risks identified in previous assessments. Discuss the importance of contingency planning and crisis management in risk mitigation. Evaluate the cost-effectiveness of different risk responses through analysis. Examine case studies of successful risk mitigation and lessons learned. Applied activity: Participants will create a risk mitigation plan for a selected risk from the previous day's assessment, detailing response strategies, contingency measures, and resource allocation. They will collaborate in groups to refine their plans based on peer feedback. Output: A comprehensive risk mitigation plan addressing the selected risk. - Day 4: Implementing Risk Management Frameworks. Understand the components of a risk management framework and its implementation. Discuss the integration of risk management into organisational processes and culture. Explore tools for monitoring and reporting risks effectively. Evaluate the effectiveness of risk management frameworks in practice through case studies. Identify challenges in implementing risk management strategies and potential solutions. Applied activity: In groups, participants will develop an implementation plan for a risk management framework within a fictional organisation, considering organisational culture, stakeholder engagement, and resource requirements. They will present their plans for group critique. Output: An implementation plan outlining steps to integrate risk management into the organisation. - Day 5: Evaluating and Improving Risk Management Practices. Learn methods for monitoring and reviewing risk management effectiveness and performance. Discuss the role of audits and reviews in risk management and compliance. Explore continuous improvement techniques for risk management processes and practices. Evaluate case studies of organisations that improved their risk management practices and outcomes. Discuss the future of risk management in a changing business environment and emerging risks. Applied activity: Participants will conduct a review of the risk management practices of a fictional organisation, identifying strengths and areas for improvement based on established criteria. They will formulate actionable recommendations for enhancing these practices. Output: A review report with recommendations for enhancing risk management practices. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5530 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5530 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14623 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14623 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5541 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5541 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5537 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5537 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5526 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5526 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5545 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5545 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5523 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5523 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5534 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5534 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14624 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14624 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5520 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5520 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5531 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5531 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5542 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5542 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14625 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14625 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5538 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5538 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5527 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5527 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5546 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5546 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5524 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5524 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14626 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14626 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5535 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5535 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5521 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5521 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5532 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5532 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5543 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5543 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5539 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5539 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14627 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14627 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5528 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5528 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5547 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5547 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5525 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5525 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14628 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14628 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5536 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5536 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5522 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5522 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5533 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5533 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5544 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5544 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5540 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5540 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5529 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5529 ## COBIT® 2019 for Internal Auditors URL: https://smarthorizon.uk/course/cobit-2019-for-internal-auditors Brochure: https://smarthorizon.uk/course/cobit-2019-for-internal-auditors/brochure.pdf Course reference: cobit-2019-for-internal-auditors Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips internal auditors with the knowledge and skills to effectively apply COBIT® 2019 principles in governance and management of enterprise IT. Participants will learn to assess and enhance IT processes, ensuring alignment with business objectives and risk management frameworks. Why attend: Internal auditors face the challenge of ensuring that IT governance aligns with organisational objectives while effectively managing risks. Understanding COBIT® 2019 provides auditors with a structured framework to evaluate IT processes, controls, and compliance, which are crucial for operational efficiency and risk mitigation. This course will empower participants to identify key performance indicators, assess IT governance maturity, and engage stakeholders effectively. By mastering these skills, auditors can make informed decisions that enhance organisational performance and compliance, ultimately contributing to the strategic goals of their organisations. The ability to conduct thorough assessments and communicate findings will significantly improve the value auditors bring to their teams. Participants will develop practical capabilities to assess IT governance frameworks, identify gaps in compliance, and recommend improvements that align with COBIT® 2019. Through hands-on exercises, they will practise evaluating IT processes, conducting audits, and reporting findings. This course prepares auditors to contribute meaningfully to their organisations' governance strategies by equipping them with the tools necessary to navigate complex IT environments. Participants will also learn to facilitate discussions with stakeholders and present actionable recommendations, ensuring that governance frameworks are robust and aligned with business objectives. The skills gained will enable participants to drive continuous improvement and foster a culture of accountability within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group discussions, and practical workshops to build participants' capabilities in applying COBIT® 2019. Each day includes scenario-based exercises where participants will analyse real-world situations, assess governance structures, and develop audit reports. Participants will engage in role-playing exercises to simulate stakeholder interactions and decision-making processes. Learning evidence includes completed assessments, audit plans, and process improvement recommendations, ensuring participants can apply their knowledge directly to their roles. This hands-on approach fosters collaboration and critical thinking, enabling auditors to effectively implement COBIT® principles in their organisations. The integration of practical applications ensures that participants leave with tangible skills and outputs relevant to their work. Target audience: This course is suitable for: Internal Auditors responsible for IT audits and governance assessments. Compliance Officers focused on aligning IT processes with regulatory requirements. IT Governance Professionals involved in implementing COBIT® frameworks. Risk Management Specialists assessing IT-related risks and controls. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Singapore, London, Rome, Cape Town, Vienna Course objectives: - Assess the COBIT® 2019 framework and its relevance to internal auditing processes. - Analyse IT governance structures within an organisation using COBIT® principles. - Evaluate the effectiveness of IT management practices against COBIT® 2019 standards. - Design an audit plan that incorporates COBIT® 2019 for IT governance assessments. - Identify gaps in IT processes and recommend improvements based on COBIT® 2019. - Construct a compliance report that reflects findings from COBIT® assessments. Target competencies: - Evaluate IT governance frameworks using COBIT® 2019 principles. - Conduct compliance assessments aligned with organisational objectives. - Develop audit plans that integrate COBIT® 2019 methodologies. - Recommend process improvements based on COBIT® assessments. - Prepare detailed audit reports reflecting compliance and governance findings. - Facilitate discussions on IT governance and risk management with stakeholders. Course outline: - Day 1: Introduction to COBIT® 2019. Overview of COBIT® 2019 framework and its principles for internal auditors. Understanding the role of internal auditors in IT governance and risk management. Key components of governance and management objectives in COBIT® 2019. Mapping COBIT® 2019 to organisational goals and business objectives. Introduction to the COBIT® design and implementation approach for audits. Applied activity: Participants will analyse a fictional organisation's current IT governance framework and identify areas for improvement using COBIT® 2019 principles. They will discuss their findings in groups and prepare to present their recommendations, focusing on how these improvements can enhance governance and compliance. Output: A gap analysis report highlighting key areas for enhancement in IT governance. - Day 2: Assessing IT Governance Structures. Identifying stakeholders in IT governance and their roles in the audit process. Evaluating governance structures against COBIT® 2019 standards and best practices. Understanding the importance of stakeholder engagement in governance assessments. Techniques for assessing IT governance maturity using COBIT® 2019. Developing assessment criteria based on COBIT® 2019 for effective audits. Applied activity: In groups, participants will assess the governance structure of a fictional company using provided criteria. They will evaluate stakeholder engagement and present their findings and recommendations to the class, focusing on how to improve stakeholder collaboration in governance. Output: A presentation summarising the assessment results and actionable recommendations for governance improvements. - Day 3: Evaluating IT Management Practices. Understanding IT management objectives in COBIT® 2019 and their significance. Methods for evaluating IT management practices against COBIT® standards. Identifying key performance indicators (KPIs) for effective IT governance. Using COBIT® 2019 to assess IT service management and operational effectiveness. Reporting on the effectiveness of IT management practices and their alignment with business goals. Applied activity: Participants will evaluate the IT management practices of a fictional organisation, focusing on KPIs and compliance with COBIT® 2019. They will prepare a report detailing their findings and suggested improvements, emphasising how these changes can drive better performance. Output: An evaluation report detailing findings and suggested improvements for IT management practices. - Day 4: Designing an Audit Plan. Components of an effective audit plan using COBIT® 2019 principles. Aligning audit objectives with business goals and IT governance requirements. Identifying audit scope, resources needed, and potential risks. Developing audit methodologies based on COBIT® 2019 for comprehensive assessments. Creating a timeline and milestones for the audit process to ensure timely delivery. Applied activity: Participants will design an audit plan for a fictional organisation's IT governance framework, incorporating COBIT® 2019 elements, timelines, and resource allocation. They will present their plans to the group for feedback, focusing on how to ensure audit effectiveness and stakeholder buy-in. Output: A comprehensive audit plan document ready for implementation. - Day 5: Reporting and Recommendations. Best practices for reporting audit findings in a clear and actionable manner. Structuring compliance reports based on COBIT® 2019 assessments and organisational standards. Communicating recommendations to stakeholders effectively to ensure buy-in. Understanding the follow-up process after audits and the importance of continuous improvement. Evaluating the impact of recommendations on IT governance and overall organisational performance. Applied activity: Participants will draft a compliance report based on their audit findings from the previous day, including actionable recommendations for improvement. They will simulate presenting this report to stakeholders for feedback, focusing on how to address potential concerns and ensure effective implementation. Output: A detailed compliance report ready for presentation to stakeholders, including recommendations for improvement. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5558 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5558 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5569 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5569 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5565 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5565 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5555 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5555 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5573 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5573 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14629 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14629 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5552 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5552 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5562 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5562 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5549 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5549 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5559 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5559 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14630 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14630 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5570 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5570 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5566 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5566 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5556 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5556 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5574 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5574 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14631 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14631 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5553 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5553 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5563 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5563 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5550 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5550 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5560 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5560 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14632 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14632 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5571 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5571 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5567 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5567 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5557 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5557 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5575 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5575 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14633 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14633 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5554 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5554 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5564 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5564 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5551 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5551 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5561 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5561 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14634 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14634 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5572 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5572 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5568 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5568 ## Smart Contracts Governance, Regulation and Compliance URL: https://smarthorizon.uk/course/smart-contracts-governance-regulation-and-compliance Brochure: https://smarthorizon.uk/course/smart-contracts-governance-regulation-and-compliance/brochure.pdf Course reference: smart-contracts-governance-regulation-and-compliance Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of smart contracts, focusing on governance, regulatory frameworks, and compliance challenges. Participants will explore practical applications, legal considerations, and best practices for implementing smart contracts in various industries, enhancing their ability to navigate complex regulatory landscapes. Why attend: Smart contracts present unique governance and compliance challenges that can significantly impact business operations, particularly in sectors such as finance, healthcare, and supply chain management. Understanding these issues is crucial for professionals tasked with implementing or overseeing smart contract systems. This course addresses the complexities of regulatory compliance, ensuring participants can effectively manage risks and leverage opportunities in their organisations. By engaging with real-world scenarios, participants will develop the skills necessary to analyse regulatory requirements and design governance frameworks that align with organisational objectives, ultimately enhancing their ability to drive innovation while maintaining compliance. Participants will engage in practical decision-making scenarios that reflect real-world challenges in smart contract governance. By developing skills in regulatory analysis and compliance frameworks, attendees will be equipped to create robust governance structures that align with legal standards. The course will cover essential tasks such as conducting compliance audits, assessing risk factors, and facilitating stakeholder engagement. These capabilities are vital for ensuring that smart contracts operate within legal boundaries and meet industry standards. By the end of the course, participants will be able to implement effective governance strategies that not only mitigate risks but also enhance operational integrity. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and scenario-based simulations to build practical capabilities. Participants will analyse real-world governance frameworks and regulatory compliance scenarios, engaging in group discussions and role-playing exercises. Each day includes hands-on activities where participants will apply their learning to develop governance frameworks, compliance checklists, and risk assessment reports. The outputs will demonstrate their understanding and application of smart contract principles, ensuring they can effectively navigate the complexities of governance and compliance in their professional roles. This approach fosters collaborative learning and encourages participants to share insights from their own experiences, enhancing the overall learning experience. Target audience: This course is suitable for: Compliance Officers: Responsible for ensuring adherence to regulations in smart contract applications. Legal Advisors: Focused on the legal implications and governance of smart contracts. Project Managers: Overseeing smart contract implementation and compliance processes. IT Security Professionals: Ensuring the security and integrity of smart contract systems. Destinations: Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Vienna, Barcelona Course objectives: - Analyse the legal frameworks governing smart contracts and their implications for compliance. - Assess the risks associated with smart contract implementation in various sectors. - Design a governance framework tailored for smart contracts within a specific industry. - Evaluate compliance requirements for smart contracts in different jurisdictions. - Construct a risk assessment report identifying potential regulatory challenges. - Justify the selection of specific compliance tools and methods for smart contract oversight. Target competencies: - Evaluate regulatory frameworks for smart contracts. - Develop governance structures for smart contract management. - Identify compliance risks in smart contract deployment. - Implement tools for monitoring smart contract compliance. - Conduct risk assessments for smart contract projects. - Facilitate stakeholder engagement in smart contract governance. Course outline: - Day 1: Understanding Smart Contracts and Their Governance. Define smart contracts and their operational mechanics within blockchain technology. Explore the role of blockchain technology in automating contract execution and enforcement. Identify key stakeholders in smart contract governance, including developers and regulators. Discuss the importance of transparency and accountability in smart contract operations. Examine case studies of smart contract failures and successes to identify best practices. Applied activity: Participants will analyse a fictional smart contract scenario involving multiple stakeholders, identifying governance challenges and proposing solutions based on best practices for stakeholder engagement and compliance. This will involve group discussions and presentations to share insights and recommendations. Output: A governance analysis report outlining identified challenges and proposed solutions. - Day 2: Regulatory Frameworks for Smart Contracts. Review global regulatory approaches to smart contracts, including the EU and US frameworks. Identify key legislation affecting smart contract compliance, such as the Electronic Signatures Act. Examine the role of regulatory bodies in smart contract oversight and enforcement. Discuss the implications of GDPR and data protection laws on smart contracts and personal data handling. Evaluate the impact of financial regulations on smart contract applications in fintech. Applied activity: Working in groups, participants will research a specific jurisdiction's regulations on smart contracts, focusing on compliance requirements and potential pitfalls. Each group will prepare a brief report summarising their findings, which will be shared with the class to facilitate discussion. Output: A presentation summarising regulatory findings and compliance implications for smart contracts. - Day 3: Compliance Challenges in Smart Contract Implementation. Identify common compliance challenges in smart contract projects, such as jurisdictional issues and data privacy. Explore the role of audits in ensuring compliance and maintaining stakeholder trust. Discuss the importance of stakeholder engagement in compliance processes and governance. Examine case studies of compliance failures in smart contracts and lessons learned. Develop strategies for overcoming compliance challenges through best practices and innovative solutions. Applied activity: Participants will conduct a mock compliance audit of a fictional smart contract, identifying potential compliance gaps and recommending corrective actions based on regulatory standards and best practices. This will involve collaborative discussions to formulate audit strategies and findings. Output: A compliance audit report detailing findings and recommendations for improvement. - Day 4: Designing Governance Frameworks for Smart Contracts. Outline the components of an effective governance framework for smart contracts, including roles and responsibilities. Discuss the role of technology in governance solutions, such as automated compliance checks. Explore stakeholder roles in governance frameworks and their impact on decision-making processes. Evaluate governance frameworks from various industries, identifying transferable practices. Develop governance policies that align with regulatory requirements and organisational objectives. Applied activity: Participants will design a governance framework for a fictional smart contract application, incorporating compliance and regulatory considerations. They will present their framework to the group for feedback, focusing on the practicality and effectiveness of their proposed governance policies. Output: A governance framework document outlining policies and procedures tailored to the smart contract application. - Day 5: Integrated Application of Governance and Compliance. Synthesize knowledge of governance and compliance in smart contracts through case study analysis. Discuss the future of smart contracts in regulatory environments and potential changes in legislation. Explore emerging trends in smart contract technology and governance, including decentralised governance models. Evaluate the effectiveness of existing governance frameworks and propose enhancements. Develop a comprehensive compliance strategy for smart contracts that addresses current and future regulatory challenges. Applied activity: In teams, participants will create a comprehensive compliance strategy for a proposed smart contract project, integrating governance and regulatory considerations. They will present their strategy to a panel of stakeholders, justifying their recommendations based on regulatory analysis and best practices. Output: A detailed compliance strategy document ready for presentation to stakeholders. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14635 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14635 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5592 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5592 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5582 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5582 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5600 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5600 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5579 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5579 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5589 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5589 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5576 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5576 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14636 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14636 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5586 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5586 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5597 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5597 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5593 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5593 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5583 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5583 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14637 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14637 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5601 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5601 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5580 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5580 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5590 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5590 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5577 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5577 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14638 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14638 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5587 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5587 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5598 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5598 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5594 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5594 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5584 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5584 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5602 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5602 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14639 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14639 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5581 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5581 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5591 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5591 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5578 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5578 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5588 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5588 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14640 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14640 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5599 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5599 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5595 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5595 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5585 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5585 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5603 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5603 ## Financing Natural Resources: Oil, Gas and Mining Projects URL: https://smarthorizon.uk/course/financing-natural-resources-oil-gas-and-mining-projects Brochure: https://smarthorizon.uk/course/financing-natural-resources-oil-gas-and-mining-projects/brochure.pdf Course reference: financing-natural-resources-oil-gas-and-mining-projects Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of financing strategies for oil, gas, and mining projects. Participants will explore financial models, risk assessment, and investment decision-making, equipping them with the skills to effectively manage funding in natural resource sectors. Why attend: Natural resource projects often face significant financial challenges, including fluctuating commodity prices, geopolitical risks, and complex regulatory environments. Understanding the intricacies of financing these projects is crucial for professionals involved in investment, project management, and financial analysis. This course addresses these challenges head-on, providing participants with the tools to navigate the financial landscape of oil, gas, and mining while enhancing their ability to identify viable investment opportunities and secure necessary funding. Participants will engage in practical exercises that simulate real-world financing scenarios, enhancing their decision-making capabilities and allowing them to develop tailored financial strategies that align with project goals and market conditions. Professionals will practice essential tasks such as constructing financial models, conducting risk assessments, and evaluating funding proposals. By mastering these competencies, they will be better prepared to assess project viability and secure necessary investments. This course empowers participants to contribute effectively to their organisations' financial planning and project execution in the natural resources sector. They will learn to communicate financial analyses to stakeholders, justify investment decisions based on comprehensive evaluations, and implement innovative financing mechanisms that can enhance project outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, financial modelling workshops, and group discussions to build practical skills. Participants will work on real-world scenarios that require them to analyse financial data, assess risks, and develop funding strategies. Outputs will include detailed financial models, risk assessment reports, and funding proposals, enabling participants to apply their learning directly to their roles in financing natural resource projects. This hands-on approach ensures that participants not only understand theoretical concepts but also gain the confidence to implement these strategies in their professional environments, fostering a deeper understanding of the financial intricacies involved in natural resource financing. Target audience: This course is suitable for: Financial analysts in natural resources Project managers in oil, gas, and mining Investment professionals focusing on natural resources Corporate finance specialists in energy sectors Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Rome, Vienna, Cape Town Course objectives: - Analyse financial models specific to oil, gas, and mining projects to determine viability. - Assess risks associated with financing natural resource ventures and propose mitigation strategies. - Design funding strategies tailored to project requirements, considering market conditions and stakeholder needs. - Calculate the cost of capital for various financing options to inform investment decisions. - Justify investment decisions based on financial analysis and market conditions, enhancing stakeholder confidence. - Construct comprehensive financial reports for project stakeholders, ensuring clarity and transparency in communication. - Evaluate the impact of external factors on financing decisions, including regulatory and market dynamics. Target competencies: - Financial modelling for natural resource projects - Risk assessment and management in financing - Investment decision-making in volatile markets - Strategic funding design for resource extraction - Stakeholder communication and reporting in finance - Analytical skills for project viability assessment - Understanding of regulatory impacts on financing Course outline: - Day 1: Introduction to Natural Resource Financing. Overview of oil, gas, and mining sectors and their financial implications in global markets Key financial concepts in natural resources, including NPV, IRR, and payback period Understanding project lifecycle and funding needs at each stage of development Regulatory frameworks affecting financing and investment decisions in various jurisdictions Market dynamics and their impact on financing strategies and project outcomes Applied activity: Participants will analyse a case study of a recent oil project, identifying key financial challenges and opportunities for funding. They will discuss the implications of market conditions on financing decisions and present their findings to the group, focusing on practical solutions. Output: A summary report outlining financial challenges and potential funding strategies. - Day 2: Financial Modelling Techniques. Building financial models for resource projects using Excel, focusing on cash flow and profitability Cash flow projections and analysis for investment decisions, including scenario planning Sensitivity analysis in project financing to assess risk and project robustness Valuation techniques for natural resource assets, including DCF and comparative analysis Integrating operational data into financial models for accuracy and reliability in forecasts Applied activity: Using provided data, participants will create a financial model for a hypothetical mining project, incorporating cash flow projections and sensitivity analysis. They will present their models to peers for feedback and refinement, focusing on assumptions and outcomes. Output: A complete financial model with cash flow projections and sensitivity analysis results. - Day 3: Risk Assessment in Resource Financing. Identifying financial risks in natural resource projects and their sources, including market and operational risks Quantitative and qualitative risk assessment methods for projects, including risk matrices Mitigation strategies for financial risks in investment decisions, including insurance and hedging Impact of geopolitical factors on financing and project viability, including case studies Insurance and hedging options for effective risk management in volatile markets Applied activity: Participants will conduct a risk assessment for a proposed gas project, identifying potential financial risks and proposing mitigation strategies based on their analysis. They will collaborate to create a risk management plan that addresses key vulnerabilities. Output: A risk assessment report detailing identified risks and recommended mitigation strategies. - Day 4: Funding Strategies and Instruments. Overview of financing options for natural resources, including debt, equity, and hybrid instruments Debt vs equity financing in resource projects and their implications for project control and returns Public-private partnerships in natural resource financing and collaboration opportunities Innovative financing mechanisms in the sector, such as green bonds and impact investing Evaluating funding proposals and terms for project suitability and alignment with strategic goals Applied activity: In groups, participants will evaluate different financing proposals for a mining project, considering the advantages and disadvantages of each option. They will prepare a presentation to justify their recommended approach, focusing on financial viability and strategic fit. Output: A presentation summarising the evaluation of financing proposals and recommendations. - Day 5: Integrated Financing Project Simulation. Combining financial modelling, risk assessment, and funding strategies in practice for comprehensive understanding Real-world scenarios in oil, gas, and mining financing for hands-on experience and application Decision-making under uncertainty and its implications for projects, including stakeholder management Stakeholder engagement and communication strategies for financing, focusing on transparency and trust Final project presentations and evaluations to demonstrate learning and application of course concepts Applied activity: Participants will work in teams to develop a comprehensive financing strategy for a simulated oil project, integrating financial models, risk assessments, and funding strategies. They will present their strategy to a panel acting as stakeholders, addressing questions and concerns regarding their approach. Output: A detailed financing strategy document and presentation for the simulated oil project. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5621 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5621 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5611 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5611 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5628 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5628 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5607 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5607 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5618 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5618 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5604 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5604 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14641 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14641 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5615 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5615 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5625 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5625 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5622 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5622 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5612 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5612 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14642 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14642 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5629 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5629 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5608 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5608 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5619 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5619 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5605 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5605 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14643 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14643 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5616 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5616 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5626 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5626 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5623 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5623 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5613 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5613 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14644 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14644 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5630 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5630 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5609 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5609 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5620 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5620 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5606 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5606 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14645 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14645 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5617 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5617 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5627 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5627 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5624 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5624 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5614 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5614 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14646 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14646 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5631 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5631 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5610 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5610 ## Financial Bootcamp for Non-Financial Professionals URL: https://smarthorizon.uk/course/financial-bootcamp-for-non-financial-professionals Brochure: https://smarthorizon.uk/course/financial-bootcamp-for-non-financial-professionals/brochure.pdf Course reference: financial-bootcamp-for-non-financial-professionals Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Financial Bootcamp for Non-Financial Professionals Training Course is essential for professionals seeking to build financial confidence and contribute more effectively to organisational success. In today’s competitive environment, understanding financial information is no longer limited to finance specialists. Why attend: This Financial Training Course enables participants to interpret financial data, align decisions with strategic objectives, and actively support long-term value creation. This practical and engaging course develops financial literacy by helping participants understand how financial statements, performance metrics, and internal accounting tools influence business outcomes. Through this Financial Bootcamp for Non-Financial Professionals Course, participants learn to connect operational decisions with financial performance, enhancing cross-functional collaboration and improving overall business effectiveness. Delivered through real-world examples, practical exercises, and collaborative group challenges, this course provides a hands-on learning experience. Participants gain the ability to translate financial insights into actionable strategies, strengthening their role in driving innovation, improving competitiveness, and supporting sustainable organisational growth. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This Financial Bootcamp for Non-Financial Professionals Training Course is designed to build financial confidence, strengthen analytical thinking, and enhance strategic decision-making capabilities. It focuses on enabling participants to interpret financial information and apply it effectively within their roles. Target audience: This Financial Bootcamp for Non-Financial Professionals Training Course is designed for professionals across various functions who contribute to organisational performance but do not have a formal finance background. It supports individuals who need to understand and use financial information to improve decision-making and business outcomes. This course is suitable for: Sales and marketing professionals responsible for revenue generation and performance evaluation Logistics and supply chain personnel involved in managing and controlling operational costs Human resource professionals handling workforce planning and financially related decisions Production and engineering professionals influencing cost structures and resource utilisation Risk management and internal audit teams responsible for assessing financial controls and exposure Consultants, advisors, bankers, lawyers, and non-executive professionals working closely with business organisations Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Cape Town, Vienna Course objectives: - Understand the purpose, structure, and interrelationship of key financial statements, including income statements, balance sheets, and cash flow statements - Analyse organisational performance using financial ratios and key metrics to support informed decision-making - Apply internal accounting techniques such as product costing, cost-volume-profit (CVP) analysis, and budgeting to improve operational efficiency - Link financial data with strategic objectives to support sustainable value creation and long-term business success - Use investment appraisal methods to evaluate opportunities and contribute to effective capital allocation decisions - Identify financial risks and apply practical techniques to manage uncertainty and support organisational resilience Target competencies: - No competencies published. Course outline: - Day 1: Financial Foundations and Organisational Value. The role of finance in organisational success How financial literacy supports better business decisions Understanding how finance contributes to strategy and value creation The structure and objectives of the Finance Function Basic accounting principles and the language of business performance Teamwork Experience: Recording business transactions and linking them to business value Team Challenge: Preparing simple financial statements and interpreting what they reveal about business health - Day 2: Understanding and Interpreting Financial Statements. The Income Statement, Balance Sheet, and Cash Flow Statement -what they reveal and why they matter How financial results reflect strategic and operational choices Analysing published financial reports to understand business drivers Team Workshop: Ratio analysis and storytelling with numbers- translating financial data into strategic insights Decision Focus: Using financial information to support business strategy and evaluate performance - Day 3: Financial Information for Decision-Making and Control. Linking financial data to strategic decision-making Using CVP and break-even analysis to inform operational strategy Budgeting as a tool for financial planning, accountability, and value creation Identifying performance drivers and aligning budgets to strategic priorities Case Study Exercise: Making data-driven decisions under uncertainty Team Exercise: Designing a budget to achieve strategic goals - Day 4: Investment, Strategy, and Value Creation. The strategic importance of investment decisions Capital budgeting and the logic of financial growth Cost of capital and how it influences strategic choices Integrating financial appraisal with business strategy Team Simulation: Evaluating competing investment proposals for long-term value Strategic Dialogue: How investment decisions shape competitiveness and shareholder value - Day 5: Managing Financial Risk and Strategic Resilience. Understanding the financial risks affecting corporate strategy The ‘Four Ts’ approach to managing financial risk Techniques for dealing with investment, market, and foreign exchange risk How financial risk management supports business stability and continuity Team Workshop: Building a risk-resilient finance plan for sustainable value creation Finance in Action: Creating Value for the Business Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5656 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5656 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14647 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14647 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5635 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5635 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5646 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5646 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5632 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5632 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5643 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5643 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5653 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5653 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5650 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5650 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14648 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14648 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5640 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5640 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5657 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5657 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5636 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5636 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5647 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5647 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14649 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14649 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5633 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5633 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5644 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5644 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5654 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5654 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5651 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5651 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14650 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14650 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5641 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5641 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5658 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5658 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5637 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5637 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5648 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5648 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14651 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14651 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5634 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5634 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5645 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5645 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5655 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5655 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5652 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5652 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14652 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14652 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5642 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5642 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5659 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5659 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5638 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5638 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5649 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5649 ## Finance for Engineers, Project & Technical Professionals URL: https://smarthorizon.uk/course/finance-for-engineers-project-and-technical-professionals Brochure: https://smarthorizon.uk/course/finance-for-engineers-project-and-technical-professionals/brochure.pdf Course reference: finance-for-engineers-project-and-technical-professionals Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Engineering and technical decisions carry significant financial consequences. Equipment selection, project design, maintenance strategies, resource allocation, and capital expenditure all influence profitability, cash flow. Why attend: Engineering and technical decisions carry significant financial consequences. Equipment selection, project design, maintenance strategies, resource allocation, and capital expenditure all influence profitability, cash flow, and long-term business performance. Technical professionals who understand these financial implications can evaluate alternatives more effectively and contribute to investment decisions with greater confidence. The Finance for Engineers, Project & Technical Professionals course develops financial knowledge specifically for professionals without a formal accounting background. Participants learn to interpret financial statements, evaluate engineering costs, develop budgets, forecast project cash flows, and assess capital investments using practical financial techniques. The programme connects engineering decisions with financial performance through Excel-based calculations, project scenarios, and investment appraisal exercises. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines instructor-led financial explanations, engineering case studies, Excel-based modelling exercises, financial statement analysis, cost estimation workshops, and investment appraisal simulations. Participants work with realistic technical project scenarios to understand the financial implications of engineering decisions and develop practical financial models for budgeting, forecasting, cost control, and capital investment evaluation. Target audience: This course is suitable for: Engineers and senior technical specialists Project managers and project engineers Engineering and maintenance managers Technical department heads Construction and infrastructure professionals Project planning and cost control professionals Operations and production managers Procurement and technical commercial professionals Asset management and capital investment professionals Technical professionals involved in budgeting and investment decisions Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Cape Town, Vienna, Barcelona Course objectives: - Interpret financial statements and identify indicators of business performance - Understand financial terminology used in engineering and project environments - Analyze fixed, variable, direct, indirect, and lifecycle costs - Prepare realistic engineering project budgets and cost estimates - Apply break-even analysis and contribution margin calculations - Forecast project expenditure, revenues, and cash flow requirements - Evaluate capital investments using NPV, IRR, and payback techniques - Assess financial risks and uncertainty in technical investment decisions - Develop Excel-based financial models for engineering projects - Present financially justified technical recommendations to management Target competencies: - Financial literacy for engineers - Financial statement interpretation - Engineering cost analysis - Project budgeting and cost estimation - Cost-volume-profit analysis - Cash flow forecasting - Capital investment appraisal - Financial modelling in Excel - Lifecycle cost evaluation - Financial decision-making Course outline: - Day 1: Financial Fundamentals and Business Performance for Engineers. Understanding how engineering activities, technical projects, and operational decisions contribute to financial performance Interpreting income statements, balance sheets, and cash flow statements from a technical management perspective Distinguishing profitability, liquidity, cash generation, and financial sustainability Analyzing financial ratios covering operating margins, return on assets, liquidity, and financial leverage Understanding capital expenditure (CAPEX), operating expenditure (OPEX), depreciation, and their financial implications Practical exercise: Reviewing a company's financial performance and identifying the implications for engineering investment decisions - Day 2: Engineering Cost Analysis, Budgeting and Profitability. Classifying direct, indirect, fixed, variable, and semi-variable costs in engineering and technical operations Developing engineering cost estimates using analogous, parametric, and bottom-up estimating techniques Preparing project budgets covering materials, labour, equipment, subcontractors, overheads, and contingencies Applying contribution margin, cost-volume-profit analysis, and break-even calculations to technical operations Evaluating lifecycle costs, maintenance expenditure, operating efficiency, and opportunities for cost reduction Excel workshop: Building an engineering project cost model and evaluating the financial impact of alternative technical solutions - Day 3: Project Financial Planning, Cash Flow and Cost Control. Developing project financial plans that connect engineering schedules, resource requirements, expenditure, and payment milestones Preparing cash flow forecasts covering initial investment, operating expenses, revenues, working capital, and project completion Analyzing budget deviations, committed costs, actual expenditure, and projected final costs Applying Earned Value Management concepts to evaluate cost performance and forecast project outcomes Conducting sensitivity and scenario analysis to assess cost escalation, schedule delays, and changes in project assumptions Case study: Investigating an engineering project experiencing budget overruns and developing a financial recovery plan - Day 4: Capital Investment Appraisal and Engineering Economics. Applying the time value of money to long-term engineering and infrastructure investment decisions Calculating Net Present Value (NPV), Internal Rate of Return (IRR), and payback periods for capital projects Comparing investment alternatives using discounted cash flow analysis and equivalent annual cost Evaluating equipment replacement, asset upgrades, energy efficiency investments, and make-or-buy decisions Assessing financial uncertainty through discount rates, sensitivity analysis, and risk-adjusted investment scenarios Practical workshop: Building an Excel investment appraisal model to compare alternative engineering capital projects - Day 5: Financing Technical Projects and Presenting Investment Decisions. Understanding internal funding, debt financing, leasing, and other financing options for engineering and capital projects Evaluating the cost of capital and its influence on project investment decisions Developing financially supported business cases with investment requirements, expected benefits, assumptions, and risks Integrating financial analysis with technical feasibility, operational reliability, asset life, and strategic priorities Presenting financial forecasts, investment comparisons, and recommendations to finance teams and senior management Capstone exercise: Preparing and presenting an engineering investment proposal supported by cost estimates, cash flow forecasts, NPV and IRR analysis, risk assessment, and a management recommendation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5684 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5684 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5664 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5664 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5674 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5674 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5660 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5660 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5671 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5671 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5681 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5681 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14653 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14653 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5678 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5678 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5668 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5668 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5685 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5685 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5665 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5665 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14654 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14654 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5675 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5675 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5661 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5661 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5672 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5672 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5682 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5682 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14655 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14655 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5679 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5679 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5669 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5669 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5686 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5686 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5666 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5666 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14656 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14656 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5676 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5676 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5662 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5662 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5673 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5673 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5683 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5683 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14657 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14657 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5680 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5680 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5670 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5670 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5687 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5687 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5667 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5667 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14658 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14658 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5677 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5677 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5663 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5663 ## Effective Budgeting & Operational Cost Control URL: https://smarthorizon.uk/course/effective-budgeting-and-operational-cost-control Brochure: https://smarthorizon.uk/course/effective-budgeting-and-operational-cost-control/brochure.pdf Course reference: effective-budgeting-and-operational-cost-control Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides practical skills in budgeting and operational cost control, focusing on techniques to enhance financial decision-making. Participants will learn to develop budgets, monitor costs, and implement controls that align with organisational objectives, ensuring effective resource allocation and financial efficiency. Why attend: Budgeting and cost control are critical for maintaining financial health in any organisation. Professionals often face challenges in accurately forecasting expenses, managing cash flow, and ensuring that operational costs do not exceed budgets. These issues can lead to financial strain, hinder strategic initiatives, and impact overall business performance. Understanding the intricacies of budgeting and cost control empowers professionals to make informed decisions that optimise resource allocation, enhance profitability, and support long-term sustainability. By mastering these skills, participants can contribute to their organisation's financial resilience and strategic success. Participants will develop capabilities in creating comprehensive budgets, analysing variances, and applying cost control measures. They will engage in practical exercises that simulate real-world scenarios, enabling them to make informed decisions that drive financial performance and operational efficiency. This hands-on approach ensures that learners can directly apply their knowledge to their roles, enhancing their ability to manage budgets effectively. By the end of the course, participants will be equipped to tackle budgeting challenges, implement effective cost control strategies, and communicate financial insights to stakeholders, ultimately fostering a culture of financial accountability within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of case studies, hands-on workshops, and simulations to enhance learning. Participants will engage in exercises that require them to develop budgets based on provided data, analyse cost variances, and implement control measures. Each day includes practical scenarios that mimic real-world challenges, allowing participants to apply theoretical concepts in a controlled environment. Outputs will include budget proposals, variance analysis reports, and cost control strategies, demonstrating their understanding and application of budgeting principles. This approach ensures that learners not only grasp the theoretical aspects but also gain practical experience that can be directly applied in their professional roles. Target audience: This course is suitable for: Financial analysts responsible for budgeting and forecasting. Operations managers overseeing cost control and resource allocation. Project managers needing to manage budgets for specific initiatives. Business unit leaders focused on financial performance and accountability. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Rome, Barcelona, Vienna Course objectives: - Analyse organisational financial data to identify budgeting needs and constraints. - Construct a detailed operational budget that aligns with strategic goals. - Assess variances between budgeted and actual costs to inform decision-making and improve financial performance. - Design cost control measures that enhance operational efficiency and reduce unnecessary expenditures. - Prioritise budget allocations based on organisational objectives and resource availability to maximise impact. - Justify budget adjustments based on performance metrics and financial analysis to ensure accountability. - Evaluate the effectiveness of budgeting processes and recommend improvements for future cycles. Target competencies: - Budget development and management skills. - Cost analysis and variance assessment capabilities. - Strategic financial planning and resource allocation expertise. - Operational efficiency improvement techniques. - Financial reporting and communication skills. - Analytical thinking for financial decision-making. Course outline: - Day 1: Foundations of Budgeting. Understanding the budgeting process and its significance in business operations. Types of budgets: operational, capital, and cash flow, and their applications. Key components of a budget: revenues, expenses, assumptions, and forecasts. Identifying stakeholders and their roles in the budgeting process. Introduction to budgeting software tools and their functionalities. Applied activity: Participants will analyse a fictional company's financial data to identify key budgeting needs and constraints. They will discuss the implications of various budget types and stakeholder roles, considering how to engage each stakeholder effectively. Output: A summary report outlining identified budgeting needs and proposed budget types. - Day 2: Developing Operational Budgets. Steps to create an operational budget: planning, forecasting, and drafting. Techniques for estimating revenues and expenses accurately based on historical data. Incorporating market trends and economic factors into budget development. Engaging stakeholders in the budget development process to gather insights. Utilising budgeting software for effective budget creation and tracking. Applied activity: Working in groups, participants will develop an operational budget for a fictional department, incorporating stakeholder input and market trends. They will present their budget rationale to the class, simulating a real-world budget approval process. Output: A comprehensive operational budget proposal for the fictional department. - Day 3: Monitoring and Controlling Costs. Importance of cost control in maintaining operational efficiency and profitability. Techniques for tracking actual costs against budgets and identifying discrepancies. Identifying and analysing cost variances: causes, implications, and corrective actions. Implementing corrective actions based on variance analysis to improve financial outcomes. Tools and software for effective cost monitoring and reporting. Applied activity: Participants will review a set of financial statements to identify variances between budgeted and actual costs. They will discuss potential causes and corrective actions, simulating a management meeting to address these issues. Output: A variance analysis report with recommendations for cost control measures. - Day 4: Advanced Budgeting Techniques. Zero-based budgeting: principles, benefits, and applications in various contexts. Activity-based costing and its impact on budgeting and resource allocation. Scenario planning for budget flexibility and responsiveness to change. Integrating financial forecasting with budgeting for improved accuracy. Utilising KPIs to measure budget performance and inform decision-making. Applied activity: Participants will apply zero-based budgeting principles to a fictional project, justifying each expense based on project needs and expected outcomes. They will present their justifications to the class for feedback. Output: A zero-based budget proposal for the fictional project. - Day 5: Integrated Budgeting and Cost Control. Aligning budgeting with strategic organisational goals and objectives. Creating a comprehensive budget control framework to guide financial decisions. Communicating budgetary decisions to stakeholders effectively and transparently. Evaluating the success of budgeting and cost control initiatives through metrics. Preparing for future budgeting cycles based on lessons learned and best practices. Applied activity: In a simulated board meeting, participants will present their integrated budget and cost control strategy for a fictional organisation. They will address stakeholder concerns and justify their decisions based on financial analysis and strategic alignment. Output: A presentation and accompanying budget control strategy document. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5703 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5703 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5688 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5688 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5699 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5699 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5710 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5710 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5707 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5707 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14659 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14659 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5696 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5696 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5713 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5713 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5693 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5693 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5704 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5704 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14660 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14660 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5689 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5689 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5700 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5700 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5711 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5711 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5708 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5708 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14661 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14661 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5697 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5697 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5714 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5714 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5694 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5694 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5705 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5705 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14662 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14662 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5690 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5690 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5701 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5701 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5712 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5712 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5709 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5709 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14663 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14663 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5698 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5698 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5715 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5715 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5695 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5695 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5706 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5706 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14664 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14664 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5691 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5691 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5702 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5702 ## Consultancy Skills for Auditors URL: https://smarthorizon.uk/course/consultancy-skills-for-auditors Brochure: https://smarthorizon.uk/course/consultancy-skills-for-auditors/brochure.pdf Course reference: consultancy-skills-for-auditors Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips auditors with essential consultancy skills to enhance client relationships, improve communication, and deliver value-added services. Participants will learn to diagnose client needs, provide tailored recommendations, and implement effective solutions within the auditing context. Why attend: Auditors frequently encounter challenges when translating technical findings into actionable insights for clients. This course addresses the gap between audit results and client expectations, enabling auditors to communicate effectively and build trust. Understanding client needs is critical for delivering value and fostering long-term relationships. Participants will engage in role-playing scenarios to practice these skills, allowing them to refine their approach to client interactions. By learning to identify and articulate client pain points, auditors can position themselves as trusted advisors rather than mere compliance checkers, which is essential in a competitive landscape. The ability to provide consultancy services significantly enhances the auditor's role. Participants will engage in practical exercises that simulate real-world client scenarios, where they will assess needs, develop tailored strategies, and present their recommendations. This hands-on approach ensures that auditors can apply their learning directly to their work environment. By honing these skills, auditors can elevate their professional value, improve client satisfaction, and ultimately contribute to better organisational outcomes. The course will also cover strategies for overcoming resistance to change and ensuring successful implementation of recommendations, which are crucial for long-term client relationships. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, role-playing exercises, and group discussions to facilitate learning. Participants will work on real-world scenarios that simulate client interactions, allowing them to practice consultancy techniques in a safe environment. Each day will culminate in a practical application where participants will produce tangible outputs, such as client needs assessments, tailored consultancy proposals, and presentation materials. This experiential learning approach ensures that participants not only understand the theoretical aspects of consultancy but also gain the confidence to apply these skills effectively in their auditing roles. By integrating theory with practice, participants will leave equipped to enhance their consultancy capabilities immediately. Target audience: This course is suitable for: Internal Auditors looking to enhance their consultancy skills. External Auditors aiming to provide added value to their clients. Audit Managers seeking to improve team consultancy capabilities. Compliance Officers who need to communicate audit findings effectively. Destinations: Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Rome, Vienna Course objectives: - Analyse client needs to identify gaps in current auditing practices and propose solutions. - Design tailored consultancy approaches based on specific client scenarios to enhance service delivery. - Assess the impact of audit findings on client operations and strategic decisions to ensure relevance. - Justify recommendations using data-driven insights and best practices to support client engagement. - Construct effective communication strategies for presenting audit results to clients in a clear manner. - Prioritise actions based on client feedback and organisational goals to maximise impact. - Evaluate the success of implemented recommendations to ensure continuous improvement. Target competencies: - Client needs assessment and analysis - Tailored consultancy approach development - Effective communication and presentation skills - Data-driven decision-making - Strategic prioritisation of recommendations - Building and maintaining client relationships Course outline: - Day 1: Understanding the Consultancy Role in Auditing. Defining consultancy within the auditing context and its importance Distinguishing between auditing and consultancy roles in practice Identifying key consultancy skills for auditors to develop Understanding client expectations and needs through effective questioning Exploring the benefits of consultancy for auditors and clients alike Applied activity: Participants will role-play as auditors meeting a fictional client to discuss their expectations and needs. They will gather information and identify key areas where consultancy can add value, focusing on effective questioning techniques and active listening. Output: A client needs assessment report summarising findings and potential consultancy opportunities. - Day 2: Effective Communication Techniques. Understanding communication styles and their impact on client relationships Developing active listening skills to enhance client interactions Practising clear and concise reporting methods for audit findings Utilising visual aids to enhance presentations and client understanding Adapting communication for different client types and contexts Applied activity: In pairs, participants will present audit findings to a fictional client, focusing on clarity and engagement. They will receive feedback on their communication style and effectiveness, adjusting their approach based on client reactions and questions. Output: A presentation deck that effectively communicates audit findings and actionable recommendations. - Day 3: Tailoring Consultancy Approaches. Assessing client situations and organisational culture for better alignment Developing customised consultancy strategies based on client challenges Utilising frameworks for effective consultancy delivery and implementation Integrating audit findings into consultancy recommendations for relevance Evaluating the feasibility of proposed solutions to ensure client buy-in Applied activity: Working in groups, participants will develop a tailored consultancy strategy for a given client scenario, considering their unique challenges and organisational context. They will present their strategies to the class for critique, focusing on alignment with client needs. Output: A consultancy strategy document outlining recommended actions, justifications, and implementation steps. - Day 4: Implementing Recommendations and Solutions. Creating action plans for client implementation of recommendations Monitoring and evaluating the impact of recommendations on client operations Facilitating client buy-in for proposed changes through engagement Addressing resistance to change in client organisations effectively Utilising feedback for continuous improvement in consultancy practices Applied activity: Participants will simulate a follow-up meeting with the client to discuss the implementation of recommendations, addressing any concerns or resistance encountered. They will role-play both auditor and client perspectives, focusing on negotiation and persuasion techniques. Output: An implementation action plan detailing steps, timelines, and responsibilities for client engagement. - Day 5: Integrating Consultancy Skills into Audit Practice. Combining audit and consultancy skills for enhanced service delivery Developing a personal consultancy style that aligns with audit practices Building long-term client relationships through trust and communication Measuring the success of consultancy interventions and client satisfaction Creating a personal development plan for ongoing consultancy skill enhancement Applied activity: Participants will create a comprehensive consultancy proposal for a fictional client, integrating all skills learned throughout the course, and present it to the group for feedback. They will discuss potential challenges and solutions, ensuring readiness for real-world application. Output: A complete consultancy proposal document ready for client presentation, including implementation strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5730 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5730 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5716 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5716 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14665 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14665 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5726 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5726 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5737 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5737 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5734 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5734 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5723 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5723 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5741 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5741 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5720 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5720 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14666 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14666 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5731 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5731 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5717 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5717 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5727 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5727 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5738 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5738 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14667 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14667 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5735 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5735 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5724 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5724 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5742 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5742 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5721 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5721 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14668 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14668 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5732 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5732 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5718 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5718 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5728 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5728 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5739 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5739 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14669 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14669 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5736 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5736 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5725 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5725 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5743 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5743 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5722 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5722 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14670 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14670 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5733 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5733 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5719 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5719 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5729 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5729 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5740 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5740 ## Fast Closing Month-End & Year-End Accounts URL: https://smarthorizon.uk/course/fast-closing-month-end-and-year-end-accounts Brochure: https://smarthorizon.uk/course/fast-closing-month-end-and-year-end-accounts/brochure.pdf Course reference: fast-closing-month-end-and-year-end-accounts Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips finance professionals with practical skills for efficiently closing month-end and year-end accounts. Participants will learn streamlined processes, effective tools, and best practices to enhance accuracy and reduce closing time, ensuring timely financial reporting and compliance. Why attend: Finance teams often face significant challenges in meeting tight deadlines for month-end and year-end closings, which can lead to increased stress and potential inaccuracies in financial reporting. These issues are critical, as delays can impact decision-making and stakeholder trust. This course addresses these challenges by providing participants with practical techniques and methodologies to streamline their closing processes, ensuring timely and accurate financial reporting. By mastering these skills, finance professionals can enhance their team's efficiency, reduce errors, and contribute to better strategic decisions within their organisations, ultimately improving financial health and compliance. Participants will engage in hands-on exercises that simulate real-world closing scenarios, allowing them to practice key tasks such as reconciliations, adjustments, and reporting. They will learn to use specific tools and methodologies that facilitate a faster closing process, enabling them to confidently handle the complexities of financial closures. This practical experience will empower participants to implement these strategies in their workplaces, ensuring they can effectively manage the month-end and year-end processes. By the end of the course, participants will have developed a comprehensive understanding of the financial closing cycle, equipping them to drive improvements in their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of interactive workshops, case studies, and practical simulations to build participants' capabilities in fast closing processes. Each day includes targeted exercises that mimic real-world scenarios, allowing participants to apply learned techniques in a controlled environment. Participants will work in groups to analyse case studies, perform reconciliations, and develop closing strategies. Outputs will include reconciled financial statements, customised closing checklists, and year-end closing plans, providing tangible evidence of participants' learning and readiness to implement changes in their organisations. This hands-on approach ensures that participants can translate theory into practice effectively, enhancing their confidence and competence in financial closures. Target audience: This course is suitable for: Accountants responsible for financial reporting and closing processes, as they need to enhance their efficiency in month-end and year-end tasks. Financial analysts who require timely and accurate data for analysis and decision-making, ensuring they can support organisational goals effectively. Finance managers overseeing the closing process, needing to implement strategies that reduce closing time and improve accuracy. Controllers who are responsible for compliance and reporting, requiring a deep understanding of efficient closing practices and tools. Destinations: Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Barcelona, Vienna Course objectives: - Analyse the month-end closing process to identify bottlenecks and inefficiencies. - Calculate key financial metrics for timely reporting during month-end and year-end. - Diagnose discrepancies in financial records and propose corrective actions. - Design a streamlined closing checklist tailored to specific organisational needs. - Prioritise tasks during the closing process to enhance efficiency and accuracy. - Assess the effectiveness of various financial closing tools and software. - Construct a year-end closing plan that incorporates best practices and compliance requirements. Target competencies: - Streamlining financial closing processes for efficiency. - Utilising financial software tools for accurate reporting. - Conducting thorough reconciliations to ensure data integrity. - Implementing best practices for compliance in financial reporting. - Facilitating team collaboration during the closing process. - Developing effective communication strategies for financial reporting. Course outline: - Day 1: Understanding the Closing Process. Overview of month-end and year-end closing processes, including key timelines. Key financial statements involved in the closing, such as balance sheets and income statements. Common challenges faced during the closing period and their implications. Best practices for effective financial closures to ensure accuracy and compliance. Introduction to tools that aid in the closing process, including software and checklists. Applied activity: Participants will analyse a fictional company's month-end closing process to identify inefficiencies and suggest improvements. They will work in groups to discuss their findings and propose a streamlined approach, focusing on specific tasks that can be expedited. Output: A report detailing identified bottlenecks and proposed solutions, including a revised closing timeline. - Day 2: Financial Reconciliations and Adjustments. Importance of reconciliations in the closing process and their impact on accuracy. Methods for reconciling accounts effectively, including bank and ledger reconciliations. Identifying and correcting discrepancies in financial records through systematic approaches. Best practices for making necessary adjustments to ensure compliance and accuracy. Utilising software tools for reconciliations to enhance efficiency and reduce errors. Applied activity: Participants will perform reconciliations on provided financial data, identifying discrepancies and making necessary adjustments. They will document their process and findings for review, focusing on the rationale behind each adjustment made. Output: A reconciled financial statement with documented adjustments and explanations for discrepancies. - Day 3: Streamlining the Closing Checklist. Components of an effective closing checklist, including essential tasks and timelines. Customising checklists for different organisational needs and types of closures. Prioritising tasks for efficient closing to minimise delays and errors. Incorporating compliance checks into the checklist to ensure regulatory adherence. Reviewing checklist effectiveness post-closing to identify areas for improvement. Applied activity: Participants will create a customised month-end closing checklist based on a case study of a fictional company, ensuring all critical tasks are included and prioritised according to their impact on the closing process. Output: A comprehensive month-end closing checklist tailored to the fictional company's needs. - Day 4: Leveraging Technology in Financial Closures. Overview of financial software tools for closing processes, including ERP systems and reporting tools. Evaluating the effectiveness of different tools and their impact on closing efficiency. Integrating technology into the closing workflow to streamline processes and reduce manual errors. Training teams on new software solutions to ensure smooth adoption and usage. Case studies of successful technology implementations in financial closures. Applied activity: Participants will evaluate a selection of financial software tools, discussing their features and benefits in small groups. They will present their findings on the best tools for a fictional company, considering specific closing needs and challenges. Output: A presentation summarising the evaluation of financial software tools, including recommendations for implementation. - Day 5: Developing a Year-End Closing Strategy. Planning for year-end closures: key considerations and timelines for various tasks. Creating a detailed timeline for year-end tasks, including audits and reporting. Incorporating best practices for compliance and accuracy in year-end reporting. Engaging teams in the year-end process to ensure collaboration and accountability. Reviewing and improving the year-end strategy based on feedback and outcomes. Applied activity: Participants will develop a comprehensive year-end closing strategy for a fictional organisation, including timelines, tasks, and compliance checks. They will present their strategies to the group for feedback, focusing on potential challenges and solutions. Output: A detailed year-end closing strategy document that outlines key tasks and timelines. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5754 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5754 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5765 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5765 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14671 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14671 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5761 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5761 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5750 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5750 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5769 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5769 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5747 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5747 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5758 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5758 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14672 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14672 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5744 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5744 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5755 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5755 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5766 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5766 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5762 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5762 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14673 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14673 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5751 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5751 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5770 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5770 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5748 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5748 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5759 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5759 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5745 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5745 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14674 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14674 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5756 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5756 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5767 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5767 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5763 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5763 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14675 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14675 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5752 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5752 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5771 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5771 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5749 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5749 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5760 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5760 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14676 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14676 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5746 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5746 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5757 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5757 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5768 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5768 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5764 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5764 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5753 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5753 ## Certificate in Financial Control URL: https://smarthorizon.uk/course/certificate-in-financial-control Brochure: https://smarthorizon.uk/course/certificate-in-financial-control/brochure.pdf Course reference: certificate-in-financial-control Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course offers a comprehensive exploration of financial control principles, tools, and practices essential for effective financial management. Participants will develop skills in budgeting, forecasting, variance analysis, and internal controls, equipping them to enhance organisational financial performance and decision-making. Why attend: Financial control is critical for organisations to ensure that resources are used efficiently and effectively. Participants often face challenges in managing budgets, monitoring financial performance, and implementing controls to mitigate risks. Mastering these skills is essential for informed decision-making and achieving strategic objectives. Participants will learn to assess financial statements, construct budgets, and design internal controls, which are vital for maintaining financial integrity and compliance. These capabilities directly impact an organisation's ability to allocate resources wisely, respond to financial challenges, and drive sustainable growth. By developing these competencies, participants will enhance their ability to contribute to their organisation's financial health and strategic direction. The course enables participants to develop practical capabilities in financial analysis, reporting, and compliance. Through real-world scenarios, they will practice creating budgets, conducting variance analyses, and designing internal control systems. This hands-on approach ensures that participants can apply their learning directly to their roles, enhancing their contributions to their organisations. By engaging in collaborative exercises, they will also improve their ability to communicate financial insights to stakeholders, fostering a culture of transparency and accountability. Ultimately, these skills empower participants to make strategic financial decisions that align with organisational goals, ensuring long-term success and resilience. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to build financial control capabilities. Participants will engage in simulations that replicate real-world financial scenarios, allowing them to apply concepts such as budgeting and variance analysis. Outputs will include financial reports, control frameworks, and budget proposals, providing tangible evidence of their learning. Each session is designed to encourage active participation and collaboration, ensuring that participants not only understand theoretical concepts but also gain confidence in applying them to their specific workplace contexts. This approach fosters a deeper understanding of financial control processes and their implications for organisational success. Target audience: This course is suitable for: Finance Managers responsible for budget oversight and financial reporting. Accountants who need to enhance their financial control skills for better compliance. Business Analysts focused on financial performance and strategic planning. Operations Managers who require financial insights for resource allocation. Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Vienna, Barcelona Course objectives: - Analyse financial statements to assess organisational performance and identify areas for improvement. - Construct a comprehensive budget that aligns with strategic goals and operational needs. - Evaluate variances between budgeted and actual performance to inform decision-making. - Design an internal control system to mitigate financial risks and ensure compliance. - Prioritise financial resources based on organisational objectives and risk assessments. - Justify recommendations for financial improvements based on analytical findings and stakeholder needs. Target competencies: - Budgeting and forecasting proficiency for effective financial planning. - Variance analysis skills to identify and explain financial discrepancies. - Internal control design capabilities to safeguard organisational assets. - Financial reporting expertise for clear communication of performance metrics. - Risk assessment techniques to prioritise financial decisions. - Analytical skills to interpret financial data and support strategic initiatives. Course outline: - Day 1: Foundations of Financial Control. Introduction to financial control concepts and importance in organisations. Overview of financial statements: balance sheet, income statement, cash flow statement. Key performance indicators (KPIs) for measuring financial health and operational efficiency. Understanding the budgeting process and its role in financial control and planning. Introduction to internal controls and their significance in financial management and compliance. Applied activity: Participants will analyse a fictional company's financial statements, identifying strengths and weaknesses while considering the implications for financial control. They will assess the company's financial health using KPIs and discuss their findings in small groups, focusing on potential areas for improvement. Output: A report summarising the financial health assessment and KPI analysis, including recommendations. - Day 2: Budgeting Techniques and Best Practices. Types of budgets: operational, capital, and flexible budgets, and their applications. Steps in the budgeting process: preparation, approval, monitoring, and revision. Techniques for effective budgeting: zero-based budgeting, incremental budgeting, and forecasting. Common budgeting pitfalls and strategies to avoid them in practice. Tools and software for budgeting and financial forecasting, including best practices. Applied activity: Participants will create a detailed budget for a fictional project, incorporating various budgeting techniques and justifying their choices based on organisational goals. They will present their budget to peers for feedback, simulating a real-world budget approval process. Output: A comprehensive project budget document with justifications and a presentation for peer review. - Day 3: Variance Analysis and Performance Measurement. Understanding variance analysis: definitions, types of variances, and their implications. Calculating and interpreting variances: price, quantity, efficiency, and spending variances. Using variance analysis to inform managerial decisions and corrective actions effectively. Linking performance measurement to strategic objectives and operational performance. Communicating variance findings to stakeholders effectively and persuasively. Applied activity: Participants will conduct a variance analysis for a fictional company, comparing budgeted figures to actual results. They will prepare a presentation to explain the implications of their findings and recommend corrective actions to address significant variances, simulating a management meeting. Output: A presentation with variance analysis results, insights, and actionable recommendations for management. - Day 4: Designing Effective Internal Controls. Principles of internal control and their relevance to financial management and risk mitigation. Components of an effective internal control system: control environment, risk assessment, control activities, information and communication, monitoring. Assessing existing controls and identifying weaknesses in financial processes. Best practices for implementing internal controls in financial processes and compliance. Case studies of internal control failures and lessons learned for improvement. Applied activity: Participants will evaluate the internal controls of a fictional organisation, identifying weaknesses and proposing enhancements to strengthen financial oversight. They will work in groups to develop a presentation that outlines their findings and recommendations for improvement, simulating a board review. Output: A report detailing the assessment and proposed internal control improvements, including a presentation for stakeholders. - Day 5: Integrated Financial Control Application. Bringing together budgeting, variance analysis, and internal controls for comprehensive financial management. Developing a financial control framework tailored to organisational needs and strategic goals. Utilising technology and data analytics in financial control processes for enhanced decision-making. Preparing for audits and compliance requirements through effective financial controls. Strategic decision-making based on integrated financial insights and performance metrics. Applied activity: Participants will work in teams to develop a financial control framework for a fictional organisation, integrating budgeting, variance analysis, and internal controls. They will present their framework to a panel for feedback, simulating a real-world implementation scenario and addressing potential challenges. Output: A detailed financial control framework presentation, including integration strategies and anticipated outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5782 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5782 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14677 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14677 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5793 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5793 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5789 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5789 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5779 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5779 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5797 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5797 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5776 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5776 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5786 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5786 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14678 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14678 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5773 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5773 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5783 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5783 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5794 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5794 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5790 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5790 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14679 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14679 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5780 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5780 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5798 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5798 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5777 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5777 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5787 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5787 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14680 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14680 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5774 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5774 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5784 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5784 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5795 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5795 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5791 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5791 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14681 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14681 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5781 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5781 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5799 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5799 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5778 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5778 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5788 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5788 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14682 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14682 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5775 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5775 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5785 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5785 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5796 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5796 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5792 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5792 ## AI for Internal Audit: Continuous Auditing and Control Testing URL: https://smarthorizon.uk/course/ai-for-internal-audit-continuous-auditing-and-control-testing Brochure: https://smarthorizon.uk/course/ai-for-internal-audit-continuous-auditing-and-control-testing/brochure.pdf Course reference: ai-for-internal-audit-continuous-auditing-and-control-testing Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores the integration of artificial intelligence in internal auditing, focusing on continuous auditing and control testing. Participants will learn practical applications of AI tools to enhance audit efficiency, accuracy, and risk management in their organisations. Why attend: Internal auditors face increasing demands for real-time insights and risk mitigation in complex environments. Traditional auditing methods often fall short in addressing these needs, leading to inefficiencies and potential oversight. This course equips participants with AI-driven techniques to transform their auditing processes, ensuring they can provide timely and relevant insights to stakeholders. By mastering AI applications, auditors will enhance their ability to detect anomalies, streamline workflows, and improve compliance. Participants will also learn to make data-driven decisions that align with organisational goals, ultimately leading to more effective risk management and strategic planning. The course engages participants in hands-on exercises that simulate real-world auditing scenarios, allowing them to apply AI tools for continuous monitoring and control testing. They will practice critical tasks such as data analysis, risk assessment, and the development of audit reports based on AI insights. By mastering these capabilities, auditors can enhance their effectiveness, reduce manual workloads, and improve compliance. This course prepares participants to make informed decisions about AI tool selection and implementation, ensuring they can lead their organisations in adopting innovative audit practices that meet evolving regulatory demands and stakeholder expectations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, practical workshops, and simulations to facilitate learning. Participants will work on real-world scenarios that require the application of AI tools for continuous auditing and control testing. Each session includes collaborative group activities, allowing participants to develop solutions and share insights. Participants will engage in hands-on exercises that involve data analysis, risk assessment, and the creation of audit reports based on AI insights. The outputs will include comprehensive audit reports and strategic plans that demonstrate their understanding of AI integration in auditing processes, showcasing their ability to apply learned concepts effectively and strategically. Target audience: This course is suitable for: Internal Auditors: Seeking to enhance their auditing processes with AI tools. Audit Managers: Responsible for implementing innovative strategies in audit functions. Compliance Officers: Focused on ensuring adherence to regulations through improved auditing. Risk Management Professionals: Aiming to integrate AI for better risk assessment in audits. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Singapore, London, Dubai, Frankfurt, Vienna, Cape Town, Rome Course objectives: - Analyse the impact of AI on traditional auditing practices and identify areas for improvement. - Design a continuous auditing framework using AI tools tailored to organisational needs. - Evaluate control testing methods enhanced by AI technologies to ensure compliance and effectiveness. - Construct a risk assessment model incorporating AI insights to prioritise audit focus areas. - Justify the selection of specific AI tools for continuous auditing based on organisational objectives. - Assess the effectiveness of AI-driven controls through practical testing scenarios. - Compare traditional auditing methods with AI-enhanced approaches to highlight efficiency gains. Target competencies: - Implement AI-driven continuous auditing frameworks effectively. - Utilise AI tools for real-time control testing and monitoring. - Conduct comprehensive risk assessments using AI insights. - Evaluate the effectiveness of auditing processes with AI enhancements. - Collaborate with teams to develop AI-integrated audit strategies. - Communicate audit findings effectively to stakeholders. Course outline: - Day 1: Introduction to AI in Internal Auditing. Overview of AI technologies relevant to auditing and their applications. Understanding continuous auditing concepts and their benefits in modern audits. Identifying key challenges in traditional auditing methods and how AI addresses them. Exploring case studies of AI implementation in audits to illustrate best practices. Defining the role of data analytics in enhancing continuous auditing processes. Applied activity: Participants will analyse a case study where AI was integrated into an internal audit process, identifying key benefits and challenges faced during implementation. They will discuss how these insights can be applied to their own organisations. Output: A summary report detailing findings and recommendations for AI integration. - Day 2: Developing Continuous Auditing Frameworks. Key components of a continuous auditing framework and their significance. Designing an AI-driven audit plan tailored to specific organisational risks. Integrating diverse data sources for effective real-time monitoring. Establishing metrics for success in continuous auditing initiatives. Tools and technologies for implementing continuous auditing effectively. Applied activity: In groups, participants will design a continuous auditing framework for a fictional organisation, considering its unique risks and data sources. They will present their framework to the class for feedback. Output: A presentation of the proposed continuous auditing framework. - Day 3: AI Tools for Control Testing. Overview of AI tools available for control testing and their functionalities. Best practices for selecting appropriate AI technologies for specific audit needs. Integrating AI tools into existing audit processes for enhanced efficiency. Evaluating the effectiveness of AI in control testing through practical examples. Case studies on successful AI control testing implementations and lessons learned. Applied activity: Participants will select an AI tool for control testing and develop a plan for its integration into an audit process, including risk assessment and expected outcomes. They will share their plans with peers for critique. Output: A detailed integration plan for the selected AI tool. - Day 4: Practical Applications of AI in Auditing. Conducting control tests using AI tools in simulated environments to gain hands-on experience. Interpreting AI-generated data for informed audit decisions and actions. Identifying anomalies and risks through AI analysis and reporting. Developing audit reports based on AI insights and findings from control tests. Collaborating with IT for effective AI implementation and data management. Applied activity: Participants will conduct a simulated control test using an AI tool, analyse the results, and prepare an audit report based on their findings, demonstrating their understanding of AI applications in auditing. Output: A comprehensive audit report demonstrating the application of AI in control testing. - Day 5: Integrating AI into Audit Strategy. Aligning AI initiatives with organisational audit strategy for maximum impact. Evaluating the impact of AI on audit quality, efficiency, and stakeholder satisfaction. Developing a roadmap for AI integration in auditing practices and processes. Overcoming resistance to AI adoption in audit teams through change management strategies. Future trends in AI and internal auditing, including emerging technologies and methodologies. Applied activity: Participants will create a strategic roadmap for integrating AI into their audit function, addressing potential challenges and solutions. They will present their roadmap to the class for discussion and feedback. Output: A strategic roadmap document outlining AI integration steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5816 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5816 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5806 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5806 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5824 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5824 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5803 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5803 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14683 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14683 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5813 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5813 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5800 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5800 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5810 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5810 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5821 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5821 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5817 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5817 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14684 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14684 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5807 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5807 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5825 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5825 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5804 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5804 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5814 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5814 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14685 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14685 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5801 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5801 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5811 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5811 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5822 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5822 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5818 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5818 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14686 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14686 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5808 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5808 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5826 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5826 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5805 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5805 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14687 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14687 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5815 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5815 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5802 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5802 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5812 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5812 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5823 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5823 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5819 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5819 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14688 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14688 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5809 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5809 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5827 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5827 ## Financial Modelling for Planning and Forecasting URL: https://smarthorizon.uk/course/financial-modelling-for-planning-and-forecasting Brochure: https://smarthorizon.uk/course/financial-modelling-for-planning-and-forecasting/brochure.pdf Course reference: financial-modelling-for-planning-and-forecasting Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips finance professionals with essential skills in financial modelling for effective planning and forecasting. Participants will learn to construct, analyse, and interpret financial models that support strategic decision-making and enhance organisational financial performance. Why attend: Finance professionals often face challenges in accurately forecasting financial outcomes and making informed strategic decisions. Inconsistent data, lack of robust models, and insufficient analytical skills can lead to poor planning and missed opportunities. This course addresses these issues by providing practical tools and methodologies for effective financial modelling, enabling participants to handle complex financial scenarios, assess risks, and align forecasts with organisational goals. By mastering these skills, finance professionals can significantly improve their contributions to their organisations' strategic planning processes and overall financial health, ultimately driving better financial outcomes and enhancing stakeholder confidence. Participants will gain hands-on experience in building financial models that reflect real-world scenarios. They will practice critical skills such as data analysis, sensitivity testing, and scenario planning, enabling them to create reliable forecasts and strategic plans. This practical approach ensures that participants can apply their learning directly to their roles, enhancing their value to their organisations. They will also learn how to communicate financial insights effectively to stakeholders, ensuring that their recommendations are understood and actionable. Ultimately, this course prepares finance professionals to drive better decision-making, optimise resource allocation, and foster a culture of data-driven planning. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to build financial modelling capabilities. Participants will engage in hands-on activities where they construct financial models using Excel, analyse various scenarios, and present their findings. Each day includes specific exercises that reinforce learning, such as creating dynamic models, conducting sensitivity analyses, and preparing presentations for stakeholders. Outputs will include completed financial models, forecasts, and strategic recommendations, providing tangible evidence of their learning and application. This methodology ensures that participants not only understand theoretical concepts but also gain practical experience that can be immediately applied in their professional roles. Target audience: This course is suitable for: Financial Analysts responsible for budgeting and forecasting. Finance Managers involved in strategic planning and decision-making. Business Development Managers needing financial insights for project evaluations. Accountants focused on financial reporting and analysis. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Dubai, Frankfurt, Rome, Vienna, Barcelona Course objectives: - Construct a financial model using Excel to support planning and forecasting. - Analyse historical financial data to identify trends and inform future projections. - Calculate key financial metrics to evaluate business performance and viability. - Design scenario analyses to assess the impact of different business decisions on forecasts. - Justify assumptions made in financial models based on market research and data analysis. - Present financial forecasts and recommendations to stakeholders effectively, ensuring clarity and engagement. - Evaluate the reliability of financial models through sensitivity analysis and validation techniques. - Integrate various financial components into a cohesive forecasting model for strategic planning. Target competencies: - Building robust financial models in Excel. - Conducting data analysis for informed decision-making. - Performing scenario and sensitivity analyses. - Communicating financial insights to non-financial stakeholders. - Interpreting financial metrics for strategic planning. - Applying forecasting techniques to real-world scenarios. Course outline: - Day 1: Introduction to Financial Modelling. Understanding the purpose and components of financial models. Identifying key financial statements and their interrelationships in modelling. Exploring common modelling frameworks and best practices for accuracy. Setting up Excel for financial modelling: tools, functions, and templates. Establishing a clear model structure, documentation, and version control. Applied activity: Participants will create a basic financial model structure in Excel, incorporating income statements, balance sheets, and cash flow statements based on provided data. They will decide on the key components to include and how to structure the model for clarity and usability, ensuring it meets stakeholder needs. Output: A foundational financial model template in Excel with clear documentation. - Day 2: Data Analysis for Financial Forecasting. Collecting and cleaning historical financial data for accurate analysis. Using Excel functions to analyse trends and patterns in financial data. Identifying key drivers of financial performance through data analysis. Creating visualisations to present data insights effectively to stakeholders. Understanding the importance of data integrity and validation in financial modelling. Applied activity: Participants will analyse a dataset to identify trends and key performance indicators, using Excel tools to create visual representations of their findings. They will determine which metrics are most relevant for forecasting future performance and how to communicate these insights effectively. Output: A report summarising key trends and insights from the data analysis, including visualisations. - Day 3: Building Advanced Financial Models. Incorporating assumptions and inputs into financial models for accuracy. Calculating financial ratios and metrics for comprehensive performance evaluation. Developing dynamic models with variable inputs and outputs for scenario testing. Implementing error-checking and validation techniques to ensure model reliability. Creating user-friendly dashboards for model presentation and stakeholder engagement. Applied activity: Participants will enhance their financial models by integrating advanced calculations and creating a dashboard to present key metrics and forecasts. They will assess how different inputs affect the overall financial outcomes and ensure the model is robust and user-friendly for stakeholders. Output: An advanced financial model with a user-friendly dashboard in Excel, ready for presentation. - Day 4: Scenario Planning and Sensitivity Analysis. Understanding the role of scenario planning in financial forecasting and decision-making. Designing different scenarios to evaluate potential outcomes and risks. Conducting sensitivity analysis to assess risk and uncertainty in forecasts. Utilising Excel tools for scenario and sensitivity analysis effectively. Interpreting results and making informed decisions based on analysis outcomes. Applied activity: Participants will create multiple scenarios for a financial model, conducting sensitivity analysis to evaluate the impact of different assumptions on financial outcomes. They will decide which scenarios are most critical for strategic planning and how to communicate these findings to stakeholders. Output: A comprehensive scenario analysis report with insights, recommendations, and visualisations. - Day 5: Presenting Financial Forecasts and Recommendations. Structuring a financial presentation for stakeholders to ensure clarity. Communicating complex financial information clearly and effectively to non-financial audiences. Utilising visual aids and storytelling techniques to enhance presentations. Addressing stakeholder questions and concerns confidently during discussions. Gathering feedback to refine financial models and forecasts for future use. Applied activity: Participants will prepare and deliver a presentation of their financial forecasts and recommendations to a mock stakeholder panel, addressing questions and justifying their assumptions. They will practice articulating their insights in a clear and persuasive manner, ensuring stakeholder engagement. Output: A presentation deck summarising financial forecasts and strategic recommendations, including Q&A documentation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5845 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5845 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5835 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5835 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5852 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5852 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5831 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5831 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5842 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5842 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14689 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14689 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5828 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5828 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5839 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5839 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5849 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5849 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5846 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5846 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14690 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14690 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5836 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5836 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5853 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5853 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5832 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5832 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5843 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5843 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14691 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14691 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5829 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5829 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5840 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5840 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5850 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5850 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5847 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5847 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14692 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14692 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5837 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5837 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5854 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5854 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5833 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5833 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14693 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14693 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5844 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5844 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5830 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5830 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5841 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5841 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5851 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5851 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5848 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5848 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14694 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14694 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5838 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5838 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5855 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5855 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5834 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5834 ## International Financial Reporting Standards (IFRS) URL: https://smarthorizon.uk/course/international-financial-reporting-standards-ifrs Brochure: https://smarthorizon.uk/course/international-financial-reporting-standards-ifrs/brochure.pdf Course reference: international-financial-reporting-standards-ifrs Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive overview of International Financial Reporting Standards (IFRS), focusing on their application in financial reporting and decision-making. Participants will gain practical skills in interpreting and implementing IFRS in various business contexts, enhancing their financial reporting capabilities. Why attend: Financial professionals often face significant challenges in ensuring compliance with IFRS, which can lead to misstatements and financial discrepancies that affect stakeholder trust and investment decisions. Mastering these standards is essential for accurate financial reporting, risk management, and maintaining competitive advantage in the global market. This course addresses these challenges by equipping participants with the knowledge to navigate IFRS effectively, enabling them to produce reliable financial statements that meet international standards and regulatory requirements. Participants will also learn to identify and mitigate risks associated with IFRS non-compliance, enhancing their organisation's credibility and financial integrity. The ability to apply IFRS is critical for professionals involved in financial reporting, auditing, and compliance. Participants will engage in practical exercises, case studies, and simulations that mirror real-world scenarios, enabling them to make informed decisions regarding revenue recognition, asset valuation, and financial disclosures. By developing these skills, participants will enhance their capability to analyse complex financial data, communicate effectively with stakeholders, and contribute to strategic financial planning. This course prepares professionals to tackle the evolving landscape of international accounting standards, ensuring they remain proficient and competitive in their roles while fostering a culture of compliance and transparency within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to facilitate a deep understanding of IFRS. Participants will analyse real-world financial statements, engage in group discussions, and complete simulations that mimic the complexities of IFRS application. Specific exercises will include preparing financial statements, evaluating compliance issues, and discussing the implications of IFRS adoption. Participants will also work on collaborative projects to develop IFRS-compliant reports and presentations, reinforcing their learning through practical application. The outputs will include IFRS-compliant financial statements and analytical reports, demonstrating participants' ability to apply the standards effectively in their professional roles, thereby enhancing their financial reporting skills and compliance knowledge. Target audience: This course is suitable for: Financial accountants responsible for preparing financial statements under IFRS. Auditors who need to evaluate compliance with IFRS in financial audits. Finance managers involved in financial reporting and analysis. Corporate controllers overseeing the financial reporting process. Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Vienna, Barcelona Course objectives: - Analyse the key principles of IFRS and their impact on financial reporting. - Interpret specific IFRS standards relevant to various financial transactions and their implications. - Evaluate the implications of IFRS adoption on financial statements and disclosures for stakeholders. - Construct IFRS-compliant financial statements from provided data and scenarios. - Compare IFRS with local GAAP to identify key differences and challenges in application. - Assess the role of IFRS in enhancing transparency and comparability in financial reporting across jurisdictions. - Develop strategies for effective implementation of IFRS in organisational contexts. - Critique the effectiveness of financial reporting practices under IFRS in real-world applications. Target competencies: - Ability to interpret and apply IFRS standards in financial reporting contexts. - Skill in preparing IFRS-compliant financial statements accurately and efficiently. - Competence in evaluating the impact of IFRS on business decisions and financial outcomes. - Proficiency in comparing IFRS with local accounting standards to identify compliance issues. - Capability to analyse financial data for compliance and reporting accuracy under IFRS. - Adeptness in communicating IFRS-related concepts and implications to stakeholders effectively. Course outline: - Day 1: Introduction to IFRS and Key Concepts. Overview of IFRS and its significance in global finance and reporting practices. Understanding the conceptual framework of IFRS and its foundational principles. Key principles: relevance, reliability, comparability, and consistency in financial reporting. The role of the International Accounting Standards Board (IASB) in standard-setting. Transitioning from local GAAP to IFRS: challenges and strategies for implementation. Applied activity: Participants will review a set of financial statements prepared under local GAAP and identify areas requiring adjustment for IFRS compliance. They will discuss their findings in groups, focusing on the implications of these adjustments for stakeholders and decision-making. Output: A report detailing the necessary adjustments and their impact on the financial statements, including recommendations for compliance. - Day 2: Detailed Study of IFRS Standards. In-depth analysis of IFRS 1: First-time Adoption of IFRS and its requirements. Understanding IFRS 15: Revenue from Contracts with Customers and its recognition criteria. Exploring IFRS 16: Leases and its implications for lessees and lessors in financial reporting. Overview of IFRS 9: Financial Instruments, including classification and measurement. The importance of disclosures required by IFRS standards for transparency. Applied activity: Participants will work in teams to prepare a revenue recognition analysis for a fictional company using IFRS 15. They will identify key contracts, determine revenue recognition points, and discuss the implications of their analysis for financial reporting. Output: A comprehensive revenue recognition report detailing the analysis, conclusions, and recommendations for compliance. - Day 3: Financial Statement Preparation under IFRS. Components of IFRS-compliant financial statements: balance sheet, income statement, cash flow statement, and equity statement. Guidelines for presenting financial statements under IFRS and the importance of format. Understanding notes and disclosures required by IFRS and their relevance to stakeholders. Practical considerations in preparing consolidated financial statements under IFRS. Common pitfalls in financial statement preparation and how to avoid them effectively. Applied activity: Using a case study, participants will prepare a complete set of financial statements for a fictional company, ensuring compliance with IFRS requirements. They will present their statements to the group for feedback and discussion on best practices. Output: A set of IFRS-compliant financial statements including notes and disclosures, with a summary of key decisions made during preparation. - Day 4: IFRS in Practice: Challenges and Solutions. Identifying common challenges in IFRS implementation within organisations and their impact. Strategies for overcoming IFRS-related issues in financial reporting and compliance. The role of technology in facilitating IFRS compliance and reporting accuracy. Case studies of successful IFRS adoption in various industries and lessons learned. Best practices for ongoing IFRS training and updates to ensure compliance. Applied activity: Participants will analyse a case study of a company that faced challenges during IFRS adoption. They will identify the issues encountered and propose solutions based on best practices discussed in the session, focusing on practical implementation strategies. Output: A presentation outlining the identified challenges, proposed solutions for IFRS implementation, and recommendations for future compliance. - Day 5: Integrated IFRS Application and Reporting. Review of all IFRS standards covered in the course and their interrelationships. Integrating IFRS principles into strategic financial decision-making processes. Developing a framework for continuous IFRS compliance and monitoring. Preparing for future changes in IFRS standards and their potential impacts. Evaluating the impact of IFRS on financial performance and reporting within organisations. Applied activity: Participants will work in groups to create a comprehensive financial report for a fictional multinational company, integrating all aspects of IFRS learned throughout the course. They will present their findings and strategic recommendations for financial planning and compliance. Output: A detailed financial report and presentation summarising the IFRS application, strategic recommendations, and compliance plan. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5880 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5880 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5859 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5859 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5870 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5870 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5856 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5856 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14695 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14695 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5867 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5867 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5877 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5877 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5874 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5874 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5864 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5864 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5881 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5881 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14696 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14696 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5860 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5860 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5871 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5871 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5857 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5857 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5868 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5868 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14697 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14697 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5878 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5878 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5875 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5875 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5865 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5865 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5882 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5882 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14698 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14698 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5861 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5861 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5872 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5872 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5858 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5858 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14699 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14699 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5869 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5869 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5879 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5879 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5876 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5876 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5866 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5866 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5883 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5883 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14700 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14700 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5862 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5862 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5873 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5873 ## Developing, Improving & Monitoring the Internal Audit Function URL: https://smarthorizon.uk/course/developing-improving-and-monitoring-the-internal-audit-function Brochure: https://smarthorizon.uk/course/developing-improving-and-monitoring-the-internal-audit-function/brochure.pdf Course reference: developing-improving-and-monitoring-the-internal-audit-function Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on enhancing the internal audit function within organisations. Participants will learn to develop, improve, and monitor audit processes, ensuring compliance and effectiveness in risk management and governance. Practical applications will empower professionals to elevate their audit capabilities and organisational integrity. Why attend: Internal audit functions are critical for ensuring compliance and effective risk management within organisations. Many professionals encounter challenges in developing robust audit processes that align with organisational goals and stakeholder expectations. This course addresses these challenges by equipping participants with the skills to enhance their internal audit functions, ensuring they can effectively monitor and improve audit performance. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to develop actionable strategies for their organisations. By focusing on specific tasks such as risk assessment, audit planning, and performance monitoring, attendees will gain the capabilities needed to make informed decisions that strengthen their internal audit functions and contribute to overall organisational success. The ability to develop and monitor an effective internal audit function is essential for organisational integrity and risk management. Participants will learn to design comprehensive audit plans, establish performance metrics, and implement continuous improvement strategies. This course will provide the tools to assess compliance with regulations and standards, ensuring that audit processes are not only effective but also aligned with best practices. By participating in workshops and collaborative activities, attendees will practice critical decision-making skills and enhance their ability to communicate audit findings to stakeholders. This hands-on approach ensures that participants leave with practical knowledge and resources to implement in their own organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and practical simulations to build participants' capabilities in internal auditing. Each day includes targeted exercises that require participants to apply learned concepts to realistic scenarios, producing tangible outputs such as audit plans and performance metrics. Participants will engage in group discussions to share insights and best practices, enhancing collaborative learning. This hands-on approach ensures that participants not only understand theoretical frameworks but also gain practical experience in developing and monitoring audit functions effectively. By the end of the course, participants will have created valuable work products that can be directly applied to their organisations. Target audience: This course is suitable for: Internal auditors seeking to enhance their audit processes and effectiveness. Audit managers responsible for overseeing audit functions and teams. Compliance officers focused on ensuring adherence to regulations and standards. Risk management professionals involved in integrating audit and risk strategies. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Analyse the current state of the internal audit function and identify areas for improvement. - Design a comprehensive internal audit plan that aligns with organisational objectives. - Assess risk management processes and their integration with audit activities. - Implement performance metrics to monitor the effectiveness of the internal audit function. - Evaluate compliance with relevant regulations and standards within the audit process. - Construct a continuous improvement framework for the internal audit function. Target competencies: - Conducting thorough risk assessments to inform audit planning. - Developing strategic audit plans aligned with business objectives. - Implementing performance metrics for continuous audit improvement. - Evaluating compliance with regulatory standards in audit processes. - Facilitating effective communication between audit teams and stakeholders. - Utilising data analytics to enhance audit effectiveness. Course outline: - Day 1: Understanding the Internal Audit Landscape. Defining the role and importance of internal audit in organisations and governance. Exploring the regulatory framework governing internal audits and compliance requirements. Identifying key stakeholders and their expectations of the audit function and reporting. Assessing the current state of internal audit practices through benchmarking. Understanding common challenges faced by internal audit teams and strategies to overcome them. Applied activity: Participants will conduct a SWOT analysis of their current internal audit function, identifying strengths, weaknesses, opportunities, and threats. They will discuss findings in small groups to gain diverse perspectives and develop a shared understanding of improvement areas. Output: SWOT analysis report detailing strengths, weaknesses, opportunities, and threats. - Day 2: Developing an Effective Audit Plan. Establishing audit objectives and scope based on organisational goals and risk appetite. Creating a risk-based audit plan prioritising high-risk areas identified through assessments. Incorporating stakeholder input into the audit planning process for comprehensive coverage. Utilising tools and techniques for effective audit planning, including software and methodologies. Setting timelines and resource allocations for audit activities to ensure efficiency. Applied activity: Using a fictional organisation, participants will develop a risk-based audit plan that addresses identified risks and aligns with strategic objectives. They will present their plans to peers for feedback, focusing on clarity and feasibility. Output: A detailed risk-based audit plan ready for implementation. - Day 3: Monitoring Audit Performance and Compliance. Defining key performance indicators (KPIs) for audit effectiveness and efficiency measurement. Implementing monitoring processes to assess audit performance and compliance regularly. Evaluating compliance with internal policies and external regulations through audits. Utilising technology and data analytics in audit monitoring for improved insights. Reporting audit findings and compliance status to stakeholders in a clear and actionable manner. Applied activity: Participants will create a set of KPIs for monitoring their audit function and develop a reporting template for communicating findings to management. They will role-play presenting these findings to a mock board of directors. Output: KPI framework and a reporting template for audit findings. - Day 4: Continuous Improvement in Internal Audit. Establishing a culture of continuous improvement within the audit function and organisation. Identifying best practices for enhancing audit processes based on industry standards. Utilising feedback mechanisms to drive improvements and adapt audit strategies. Implementing training and development for audit staff to enhance skills and knowledge. Evaluating the impact of improvements on audit effectiveness and stakeholder satisfaction. Applied activity: Participants will design a continuous improvement plan for their internal audit function, incorporating feedback and best practices identified during the course. They will outline specific actions and timelines for implementation. Output: A comprehensive continuous improvement plan for the audit function. - Day 5: Integrating Audit Functions with Risk Management. Understanding the relationship between internal audit and risk management for holistic governance. Developing strategies for integrating audit and risk functions to enhance effectiveness. Assessing the effectiveness of risk management processes and their alignment with audits. Utilising audit findings to inform risk management decisions and strategies. Creating a collaborative framework for audit and risk teams to ensure synergy. Applied activity: In teams, participants will develop a comprehensive strategy for integrating internal audit with risk management, addressing potential barriers and solutions. They will present their strategies to the group for critique and refinement. Output: An integrated audit and risk management strategy document. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5908 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5908 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5888 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5888 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5898 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5898 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5884 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5884 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5895 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5895 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14701 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14701 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5905 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5905 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5902 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5902 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5892 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5892 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5909 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5909 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5889 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5889 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14702 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14702 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5899 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5899 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5885 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5885 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5896 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5896 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5906 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5906 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14703 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14703 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5903 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5903 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5893 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5893 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5910 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5910 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14704 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14704 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5890 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5890 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5900 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5900 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5886 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5886 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5897 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5897 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5907 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5907 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14705 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14705 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5904 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5904 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5894 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5894 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5911 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5911 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5891 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5891 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14706 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14706 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5901 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5901 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5887 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5887 ## Financial Statement Review and Internal Controls URL: https://smarthorizon.uk/course/financial-statement-review-and-internal-controls Brochure: https://smarthorizon.uk/course/financial-statement-review-and-internal-controls/brochure.pdf Course reference: financial-statement-review-and-internal-controls Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the critical skills needed to effectively review financial statements and assess internal controls within an organisation. Participants will learn to identify discrepancies, evaluate financial health, and ensure compliance with regulatory standards, enhancing their decision-making capabilities. Why attend: Financial statement discrepancies can lead to significant financial losses, regulatory penalties, and reputational damage. Professionals responsible for financial oversight must be equipped to identify and address these issues promptly. This course empowers participants to scrutinise financial statements critically, ensuring accuracy and compliance with applicable standards. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to assess financial health and internal controls effectively. By mastering these skills, they will enhance their ability to make informed decisions that protect their organisation's financial integrity, improve stakeholder trust, and support strategic objectives. Internal controls are essential for safeguarding assets and ensuring reliable financial reporting. Participants will learn to evaluate the effectiveness of existing controls and identify areas for improvement. This knowledge is crucial for mitigating risks associated with fraud, misreporting, and operational inefficiencies. Through hands-on workshops, participants will practice developing robust internal control frameworks tailored to their organisations' specific needs. They will also learn to communicate findings and recommendations effectively to stakeholders, ensuring that necessary changes are implemented. By the end of the course, participants will be well-prepared to contribute to their organisation's financial oversight, compliance efforts, and risk management strategies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and practical simulations to enhance learning. Participants will engage in detailed financial statement analyses, using real-world examples to identify errors and assess internal controls. They will collaborate in group discussions to deepen their understanding of complex concepts and share insights from their own experiences. Outputs will include comprehensive review reports, control assessment matrices, risk assessment plans, and presentations, demonstrating their understanding and application of the concepts taught. This hands-on approach ensures that participants can apply their learning directly to their professional roles, enhancing their effectiveness in financial oversight and compliance. Target audience: This course is suitable for: Financial analysts responsible for reviewing financial statements and ensuring accuracy. Internal auditors assessing compliance and control effectiveness in financial reporting. Accountants involved in financial reporting, analysis, and compliance. Compliance officers ensuring adherence to regulatory standards and internal policies. Destinations: Cape Town, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Vienna, Barcelona Course objectives: - Analyse financial statements to identify discrepancies and anomalies in reporting. - Evaluate the effectiveness of internal controls in financial reporting processes. - Diagnose potential risks associated with inadequate internal controls and reporting. - Construct a financial review report summarising findings and actionable recommendations. - Justify the need for specific internal control improvements based on analytical findings. - Prioritise areas for immediate attention in financial statement reviews and control assessments. - Develop a risk assessment plan that identifies key financial reporting risks. - Communicate financial review findings effectively to stakeholders and management. Target competencies: - Critical analysis of financial data and statements for accuracy. - Risk assessment related to financial reporting and internal controls. - Development of internal control frameworks tailored to organisational needs. - Effective communication of financial findings and recommendations to stakeholders. - Implementation of best practices in financial oversight and compliance. - Strategic prioritisation of financial review tasks based on risk and importance. Course outline: - Day 1: Foundations of Financial Statements. Understanding the components of financial statements: balance sheet, income statement, cash flow statement. Key accounting principles and standards affecting financial reporting. Identifying common discrepancies in financial statements and their implications for decision-making. The role of financial statements in organisational strategy and performance evaluation. Introduction to internal controls and their importance in safeguarding financial integrity. Applied activity: Participants will review a set of fictional financial statements to identify discrepancies and discuss their implications. They will apply analytical techniques to assess the financial health of the organisation and recommend corrective actions based on their findings. Output: A discrepancy report highlighting identified issues, their potential impact, and recommended corrective actions. - Day 2: Evaluating Internal Controls. Defining internal controls and their objectives in financial reporting and compliance. Assessing the design and implementation of internal controls in various processes. Understanding the COSO framework for internal control evaluation and application. Identifying weaknesses in existing internal controls through practical exercises and case studies. Techniques for testing the effectiveness of internal controls and documenting findings. Applied activity: In small groups, participants will evaluate a fictional company's internal control system, identifying weaknesses and recommending improvements based on the COSO framework. They will present their findings to the class for discussion and feedback. Output: A control assessment matrix detailing identified weaknesses, suggested enhancements, and a summary of group discussions. - Day 3: Risk Assessment in Financial Reporting. Identifying risks associated with financial reporting and internal controls in practice. Evaluating the impact of identified risks on financial statements and organisational performance. Developing risk mitigation strategies for financial reporting and compliance. Understanding fraud risks and their implications for financial integrity and reporting accuracy. Creating a risk assessment plan for financial oversight and reporting. Applied activity: Participants will conduct a risk assessment of a fictional organisation's financial reporting processes, identifying key risks and proposing mitigation strategies. They will work in teams to develop a comprehensive risk assessment plan that addresses identified vulnerabilities. Output: A risk assessment report outlining identified risks, their potential impact, and recommended actions for mitigation. - Day 4: Conducting Financial Reviews. Establishing a systematic approach to financial statement reviews and documentation processes. Utilising analytical procedures to enhance review effectiveness and accuracy in reporting. Communicating findings from financial reviews to stakeholders and management effectively. Documenting the review process and findings for compliance and future reference. Best practices for ongoing financial monitoring and review in organisations. Applied activity: Participants will perform a comprehensive review of a fictional company's financial statements, documenting their findings and preparing a presentation for stakeholders. They will simulate a review meeting to discuss their findings and recommendations with peers. Output: A financial review presentation summarising findings, recommendations, and a proposed action plan for stakeholders. - Day 5: Integrating Controls and Financial Oversight. Combining financial statement analysis with internal control assessments for comprehensive oversight. Developing an integrated financial oversight framework that includes key controls and reporting processes. Creating a continuous improvement plan for financial reporting and internal controls. Utilising technology to enhance financial oversight and control processes effectively. Case studies of effective financial oversight practices and lessons learned. Applied activity: In teams, participants will develop an integrated financial oversight plan for a fictional organisation, incorporating financial statement review and internal control improvements. They will present their plan to the class for feedback and discussion, focusing on implementation strategies. Output: An integrated financial oversight plan that includes analysis, control assessments, and improvement strategies, along with presentation materials. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14707 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14707 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5927 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5927 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5912 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5912 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5923 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5923 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5934 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5934 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5931 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5931 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5920 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5920 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14708 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14708 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5937 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5937 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5917 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5917 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5928 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5928 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5913 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5913 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14709 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14709 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5924 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5924 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5935 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5935 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5932 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5932 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5921 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5921 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14710 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14710 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5938 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5938 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5918 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5918 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5929 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5929 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5914 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5914 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5925 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5925 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14711 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14711 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5936 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5936 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5933 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5933 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5922 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5922 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14712 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14712 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5939 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5939 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5919 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5919 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5930 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5930 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5915 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5915 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5926 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5926 ## Certificate in Liquidity Risk Management URL: https://smarthorizon.uk/course/certificate-in-liquidity-risk-management Brochure: https://smarthorizon.uk/course/certificate-in-liquidity-risk-management/brochure.pdf Course reference: certificate-in-liquidity-risk-management Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of liquidity risk management, focusing on practical frameworks, regulatory requirements, and effective strategies. Participants will develop the skills necessary to identify, assess, and mitigate liquidity risks in financial institutions, enhancing their decision-making capabilities. Why attend: Liquidity risk poses significant challenges to financial institutions, impacting their stability, profitability, and operational efficiency. Professionals in risk management must navigate complex regulatory environments and implement effective risk management strategies to safeguard assets and ensure compliance with evolving standards. This course addresses these critical workplace issues, equipping participants with essential knowledge and tools to identify liquidity risks, assess their implications, and develop robust frameworks to manage them effectively. The ability to respond proactively to liquidity challenges is vital for maintaining investor confidence and ensuring long-term sustainability in a competitive financial landscape, making this training invaluable for professionals aiming to excel in their roles. Participants will engage in practical exercises that simulate real-world liquidity risk scenarios, enhancing their analytical and decision-making skills. They will learn to construct liquidity risk frameworks, assess liquidity positions, and develop contingency funding plans tailored to their organisations. By practising these skills, attendees will enhance their ability to make informed decisions that align with organisational objectives and regulatory expectations, ultimately contributing to the financial health and resilience of their institutions. This course empowers professionals to communicate effectively about liquidity risks and implement strategies that mitigate potential financial disruptions, ensuring they are well-prepared for the challenges ahead. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and workshops to facilitate active learning. Participants will analyse liquidity risk scenarios and apply various risk management tools and techniques. Each day includes collaborative exercises where participants will produce liquidity risk assessments, frameworks, and contingency plans, providing tangible evidence of their learning and capability development. Role-playing exercises will also simulate crisis situations, allowing participants to practise their responses and refine their strategies in a supportive environment. This hands-on approach ensures that participants leave with practical skills and a deeper understanding of liquidity risk management principles, ready to apply them in their workplaces. Target audience: This course is suitable for: Risk Managers responsible for liquidity risk oversight and strategy implementation. Treasurers managing cash flow and funding strategies to ensure operational continuity. Compliance Officers ensuring adherence to regulatory standards and risk management practices. Financial Analysts evaluating liquidity positions and risk exposures to inform decision-making. Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Vienna, Barcelona Course objectives: - Analyse liquidity risk factors affecting financial institutions and their implications for decision-making. - Construct a liquidity risk management framework tailored to organisational needs and regulatory requirements. - Assess liquidity positions using quantitative and qualitative measures to identify vulnerabilities. - Develop a contingency funding plan to address potential liquidity shortfalls and maintain operations. - Evaluate regulatory requirements related to liquidity risk management and compliance strategies. - Justify the selection of liquidity risk mitigation strategies based on scenario analysis and organisational context. - Implement liquidity stress testing methodologies to assess resilience under adverse conditions. - Communicate liquidity risk assessments effectively to stakeholders, ensuring transparency and understanding. Target competencies: - Identify key liquidity risk indicators and metrics relevant to assessment and monitoring. - Develop effective liquidity risk frameworks and policies that align with organisational goals. - Implement contingency funding strategies in crisis scenarios to ensure liquidity resilience. - Evaluate regulatory compliance related to liquidity risk management and reporting requirements. - Conduct scenario analysis for liquidity stress testing to assess potential vulnerabilities. - Communicate liquidity risk assessments to stakeholders, facilitating informed decision-making. Course outline: - Day 1: Introduction to Liquidity Risk Management. Define liquidity risk and its significance in financial institutions, including market impacts. Identify key liquidity risk indicators and metrics relevant to assessment and monitoring. Explore the regulatory landscape governing liquidity risk management and compliance. Discuss the impact of liquidity risk on financial stability and operational efficiency. Examine case studies of liquidity crises in financial institutions and lessons learned for best practices. Applied activity: Participants will analyse a case study of a financial institution facing liquidity challenges, identifying key risk indicators and regulatory implications. They will present their findings to the group, discussing lessons learned and potential improvements in risk management practices based on their analysis. Output: A report summarising key liquidity risk indicators and regulatory considerations, including recommendations for improvement. - Day 2: Constructing a Liquidity Risk Management Framework. Outline the components of a robust liquidity risk management framework, including governance. Discuss the role of governance in liquidity risk management and oversight responsibilities. Identify tools for measuring and monitoring liquidity risk effectively within organisations. Explore liquidity risk appetite and tolerance levels, and their implications for strategy. Review best practices for framework implementation and continuous improvement in risk management. Applied activity: In groups, participants will design a liquidity risk management framework for a fictional financial institution, incorporating governance structures, monitoring tools, and risk appetite statements. They will present their frameworks for peer review, receiving feedback on their approach and alignment with regulatory standards. Output: A comprehensive liquidity risk management framework document, including governance and monitoring strategies. - Day 3: Assessing Liquidity Positions. Introduce quantitative and qualitative measures for liquidity assessment and reporting practices. Explore cash flow forecasting techniques and models for accurate liquidity predictions. Discuss stress testing methodologies for liquidity risk under various adverse scenarios. Evaluate the impact of market conditions on liquidity positions and strategic responses. Examine liquidity ratios and their implications for financial health and risk management. Applied activity: Participants will conduct a liquidity assessment for a fictional institution using provided data, applying quantitative measures and stress testing techniques to evaluate potential vulnerabilities. They will present their assessment results and recommendations for improvement in liquidity management. Output: A liquidity assessment report detailing findings, vulnerabilities, and actionable recommendations. - Day 4: Contingency Funding Planning. Define contingency funding and its importance in liquidity risk management and crisis response. Identify triggers for activating contingency funding plans in crisis situations and their implications. Explore funding sources and strategies for liquidity crises, including market options and internal resources. Discuss communication strategies during liquidity events to maintain stakeholder confidence and transparency. Review case studies of successful contingency funding implementations and lessons learned for future practice. Applied activity: Participants will develop a contingency funding plan for a fictional institution, identifying potential triggers, funding sources, and communication strategies. They will role-play a crisis scenario to test their plan's effectiveness and adaptability, refining their strategies based on feedback. Output: A detailed contingency funding plan document, including triggers, funding sources, and communication strategies. - Day 5: Integrating Liquidity Risk Management Practices. Discuss the integration of liquidity risk management with overall risk management frameworks in organisations. Explore the role of technology and data analytics in liquidity risk management and decision-making. Evaluate the effectiveness of liquidity risk strategies in real-world scenarios and case studies. Discuss the importance of stakeholder communication and reporting in liquidity risk management practices. Review lessons learned from recent liquidity crises and implications for future practice and strategy. Applied activity: Participants will integrate their learning by developing a comprehensive liquidity risk management strategy for a fictional institution, incorporating all elements covered in the course. They will present their strategy to a panel of stakeholders, defending their approach and recommendations based on best practices and regulatory requirements. Output: A cohesive liquidity risk management strategy presentation, including rationale, expected outcomes, and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5954 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5954 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14713 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14713 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5940 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5940 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5950 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5950 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5961 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5961 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5958 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5958 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5947 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5947 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5965 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5965 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14714 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14714 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5944 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5944 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5955 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5955 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5941 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5941 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14715 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14715 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5951 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5951 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5962 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5962 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5959 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5959 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5948 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5948 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14716 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14716 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5966 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5966 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5945 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5945 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5956 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5956 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5942 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5942 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5952 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5952 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14717 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14717 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5963 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5963 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5960 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5960 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5949 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5949 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14718 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14718 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5967 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5967 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5946 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5946 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5957 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5957 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5943 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5943 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5953 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5953 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5964 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5964 ## The Complete Course on Budgeting URL: https://smarthorizon.uk/course/the-complete-course-on-budgeting-1 Brochure: https://smarthorizon.uk/course/the-complete-course-on-budgeting-1/brochure.pdf Course reference: the-complete-course-on-budgeting-1 Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of budgeting processes, tools, and techniques for professionals. Participants will learn to create, manage, and analyse budgets effectively, enabling informed financial decisions and strategic resource allocation in their organisations. Why attend: Budgeting is a critical skill for professionals tasked with financial oversight, as it directly impacts organisational performance and resource management. Many face challenges in aligning budgets with strategic goals, forecasting accurately, and adapting to changing financial conditions. These issues can hinder decision-making and operational efficiency, making it essential for professionals to develop robust budgeting skills. Participants will learn to navigate these challenges by mastering techniques for effective budget creation, monitoring, and adjustment, ensuring that their organisations can respond proactively to financial pressures and opportunities. Additionally, participants will engage in practical exercises that simulate real-world scenarios, enhancing their ability to manage budgets under varying conditions. Developing practical budgeting capabilities is vital for making informed financial decisions. Participants will engage in hands-on exercises that simulate real-world budgeting scenarios, including variance analysis and cash flow management. They will practice tasks such as preparing detailed budgets, conducting variance analysis, and presenting budget proposals to stakeholders. By the end of the course, participants will be equipped to align budgets with organisational strategies, justify budgetary decisions with data-driven insights, and effectively communicate financial information to various stakeholders. This comprehensive skill set will empower them to contribute to their organisations' financial health and strategic direction. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of interactive workshops, case studies, and practical simulations to build participants' budgeting capabilities. Each session includes group discussions and individual exercises that focus on real-world budgeting scenarios. Participants will engage in creating operational budgets, conducting variance analyses, and developing cash flow forecasts. They will produce budget templates, variance reports, and financial forecasts as evidence of their learning, ensuring they can apply these skills in their roles immediately. This hands-on approach fosters collaboration and allows participants to learn from each other’s experiences, enhancing their understanding of budgeting in diverse contexts. Additionally, feedback sessions will reinforce learning and encourage participants to refine their budgeting techniques. Target audience: This course is suitable for: Financial analysts responsible for budget preparation and analysis. Project managers overseeing budget management for specific initiatives. Department heads needing to align departmental budgets with strategic objectives. Small business owners managing limited financial resources and planning for growth. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Istanbul, Amsterdam, Singapore, London, Rome, Cape Town, Barcelona Course objectives: - Construct a comprehensive budget using historical data and forecasting techniques for a specific project. - Analyse budget variances to identify discrepancies and inform decision-making regarding resource allocation. - Prioritise budget allocations based on organisational goals and resource availability to maximise impact. - Evaluate the impact of external factors on budget performance and adjust accordingly for better accuracy. - Design a cash flow forecast to manage liquidity and operational needs effectively. - Justify budget recommendations to stakeholders using data-driven insights and financial analysis. - Develop a budget presentation that effectively communicates financial strategies to stakeholders, ensuring clarity and engagement. - Assess the effectiveness of budgeting tools and techniques in various organisational contexts to enhance financial planning. Target competencies: - Ability to create detailed and accurate budgets. - Skill in analysing financial data for variance identification. - Proficiency in cash flow management and forecasting. - Capability to communicate budgetary information effectively to stakeholders. - Understanding of strategic resource allocation principles. - Competence in using budgeting software and tools. Course outline: - Day 1: Fundamentals of Budgeting. Define budgeting and its importance in financial management and organisational success. Identify different types of budgets, such as operational, capital, and cash budgets, and their applications. Understand the budgeting cycle, including preparation, execution, and review phases. Explore the role of stakeholders in the budgeting process and their influence on budget outcomes. Discuss common budgeting challenges, such as cost overruns and inaccurate forecasting, and potential solutions. Applied activity: Participants will create a simple operational budget for a fictional department, incorporating historical data and projected expenses. They will present their budget to the group, highlighting key assumptions and expected outcomes for feedback. Output: Operational budget template with detailed line items and justifications. - Day 2: Budget Preparation Techniques. Gathering and analysing historical financial data to inform budget estimates and projections. Utilising forecasting techniques, such as trend analysis and regression, for accurate budget preparation. Incorporating strategic objectives into budget planning to ensure alignment with organisational goals. Understanding fixed vs. variable costs in budgeting and their impact on financial planning. Developing a budget timeline with milestones to track progress and ensure timely completion. Applied activity: Using provided historical data, participants will prepare a budget forecast for the next fiscal year, considering strategic objectives and cost structures. They will justify their assumptions and present their forecasts to the group for critique. Output: Budget forecast report with detailed assumptions and justifications. - Day 3: Variance Analysis and Reporting. Define variance analysis and its significance in monitoring budget performance and financial health. Identify types of variances: favourable vs. unfavourable, and their implications for decision-making. Learn methods for conducting variance analysis, including percentage and dollar variance calculations. Create variance reports to communicate findings effectively to stakeholders and management. Discuss corrective actions based on variance analysis to improve future budgeting processes. Applied activity: Participants will analyse a given set of budget vs. actual financial data, identifying variances and preparing a report with recommendations for corrective actions. They will present their findings to the group, focusing on implications for future budgets. Output: Variance analysis report with insights, recommendations, and proposed actions. - Day 4: Cash Flow Management. Understand the importance of cash flow in budgeting and its role in organisational sustainability. Learn to create a cash flow forecast, including inflows and outflows, and its components. Identify strategies for managing cash flow effectively, including timing and prioritisation of expenses. Discuss the impact of seasonality and economic factors on cash flow and budgeting decisions. Explore tools for monitoring cash flow performance, such as cash flow statements and dashboards. Applied activity: Participants will develop a cash flow forecast for a fictional business scenario, considering seasonal variations and operational needs. They will present their forecasts, highlighting key assumptions and potential cash flow challenges. Output: Cash flow forecast document with assumptions, analysis, and potential strategies. - Day 5: Integrated Budgeting and Strategic Decision-Making. Explore the relationship between budgeting and strategic planning, and how they influence each other. Learn to align budgets with organisational goals and priorities to enhance strategic impact. Discuss the role of scenario planning in budgeting to prepare for uncertainties and risks. Evaluate the impact of external factors, such as market trends and regulatory changes, on budget decisions. Create a budget presentation for stakeholders that effectively communicates financial strategies and justifications. Applied activity: In groups, participants will develop a comprehensive budget proposal for a fictional project, integrating strategic goals and external factors. They will present their proposal to a mock board of stakeholders, addressing potential concerns and questions. Output: Comprehensive budget proposal presentation with strategic justifications and financial analysis. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5978 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5978 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5989 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5989 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5985 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5985 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5974 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5974 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14719 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14719 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5993 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5993 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5971 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5971 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5982 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5982 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5968 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5968 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14720 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14720 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5979 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5979 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5990 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5990 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5986 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5986 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5975 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5975 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14721 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14721 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5994 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5994 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5972 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5972 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5983 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5983 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5969 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5969 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14722 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14722 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5980 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5980 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5991 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5991 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5987 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5987 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5976 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5976 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14723 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14723 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5995 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5995 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5973 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5973 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5984 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5984 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5970 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5970 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14724 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14724 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5981 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5981 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5992 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5992 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5988 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5988 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5977 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5977 ## Mastering Chartering Operations: Types, Parties, and Applications URL: https://smarthorizon.uk/course/mastering-chartering-operations-types-parties-and-applications Brochure: https://smarthorizon.uk/course/mastering-chartering-operations-types-parties-and-applications/brochure.pdf Course reference: mastering-chartering-operations-types-parties-and-applications Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of chartering operations, focusing on the various types of charters, the parties involved, and their practical applications in maritime logistics. Participants will develop skills to navigate charter agreements and optimise operational efficiency. Why attend: Chartering operations are critical in maritime logistics, influencing cost, efficiency, and compliance. Professionals often face challenges in understanding the nuances of different charter types, which can lead to costly mistakes or missed opportunities. This course addresses these issues by providing insights into the roles and responsibilities of each party involved in charter agreements, including shipowners, charterers, and brokers. Participants will learn to analyse market conditions, evaluate operational impacts, and make informed decisions that enhance operational effectiveness, ultimately improving their organisation's bottom line. Mastering these skills will empower professionals to optimise their chartering strategies and drive better outcomes in their operations. Participants will engage in practical scenarios that simulate real-world chartering decisions, enhancing their ability to negotiate and execute charter contracts effectively. By mastering these skills, attendees will improve their operational strategies, ensuring compliance with regulations and maximising profitability in their organisations. The course will also cover risk management techniques and the impact of external factors on chartering, equipping professionals with the tools to navigate complex maritime environments confidently. This comprehensive approach ensures that participants leave with actionable insights, practical capabilities, and a deeper understanding of chartering operations, ready to apply their knowledge immediately in their work environments. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and group discussions to enhance learning. Participants will analyse real-world charter agreements, engage in simulations of negotiation scenarios, and collaborate on problem-solving tasks. Each day includes practical exercises that require participants to apply theoretical knowledge to realistic situations, such as drafting charter agreements and assessing risks. This hands-on approach ensures that participants produce actionable insights and tangible outputs, such as draft charter agreements and negotiation strategies, which they can apply in their professional roles. By focusing on real-world applications, the course fosters a deeper understanding of chartering operations and prepares participants for immediate implementation in their work environments. Target audience: This course is suitable for: Chartering Managers: Responsible for overseeing chartering operations and negotiations. Maritime Logistics Coordinators: Involved in the planning and execution of shipping logistics. Shipping Agents: Facilitate communication between ship owners and charterers. Legal Advisors in Maritime Law: Provide counsel on charter agreements and compliance issues. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Analyse different types of charter agreements and their implications for operations. - Evaluate the roles and responsibilities of various parties in chartering transactions. - Construct a charter agreement that meets specific operational requirements. - Compare the advantages and disadvantages of time charters versus voyage charters. - Assess the impact of regulatory frameworks on chartering operations. - Justify decisions made during charter negotiations based on market conditions. - Diagnose potential risks in charter agreements and propose mitigation strategies. Target competencies: - Understanding charter types and their operational impacts. - Negotiating charter agreements effectively. - Analysing regulatory compliance in chartering. - Identifying and mitigating risks in charter transactions. - Developing operational strategies based on charter agreements. - Collaborating with stakeholders in maritime logistics. Course outline: - Day 1: Introduction to Chartering Operations. Overview of chartering in maritime logistics and its significance in global trade Types of charters: time, voyage, bareboat, and their specific applications Key parties involved in chartering operations and their distinct roles Legal frameworks governing charter agreements and compliance requirements Market dynamics affecting chartering decisions, pricing, and negotiations Applied activity: Participants will analyse a sample charter agreement to identify its type and the roles of involved parties. They will discuss the implications of each role on operational efficiency, compliance, and decision-making processes. Output: A summary report detailing the charter type, parties involved, and operational implications. - Day 2: Navigating Charter Agreements. Essential components of charter agreements and their importance in maritime operations Negotiation strategies for charter contracts and best practices for success Understanding terms and conditions in charter agreements and their implications Common pitfalls in charter agreements and strategies to avoid them Best practices for drafting charter agreements and key clauses to include Applied activity: In pairs, participants will role-play as charterers and shipowners to negotiate a charter agreement, focusing on key terms and conditions. They will present their negotiated terms to the group for feedback and discussion. Output: A drafted charter agreement reflecting negotiated terms and conditions. - Day 3: Operational Implications of Charter Types. Comparative analysis of time charters and voyage charters and their operational impacts Impact of charter type on operational costs, efficiency, and risk management Case studies of successful charter operations and lessons learned from failures Strategies for optimising charter arrangements for profitability and efficiency Evaluating performance metrics in chartering and operational success Applied activity: Participants will evaluate a case study of a shipping company that used different charter types, identifying which was most effective and why. They will present their findings to the class, focusing on operational outcomes and recommendations. Output: A presentation summarising findings and recommendations for charter type selection. - Day 4: Risk Management in Chartering. Identifying risks in charter agreements and their implications for stakeholders Legal and financial implications of charter risks and liabilities in operations Mitigation strategies for common chartering risks and best practices Insurance considerations in chartering and risk management frameworks Developing a comprehensive risk management plan for charter operations Applied activity: Working in groups, participants will diagnose risks in a provided charter agreement and propose a risk management plan. They will discuss their plans with the class for critique, focusing on practical applications. Output: A risk management plan document outlining identified risks and mitigation strategies. - Day 5: Integrated Chartering Operations. Combining charter types for operational efficiency and effectiveness in logistics Collaboration among stakeholders in chartering and logistics operations Evaluating the impact of external factors on chartering operations and decision-making Future trends in chartering operations, technology, and market adaptations Final project: comprehensive chartering strategy for a fictional shipping company Applied activity: Participants will develop a comprehensive chartering strategy for a fictional shipping company, integrating various charter types and stakeholder considerations. They will present their strategies to the class, demonstrating their understanding of the course material. Output: A detailed chartering strategy report ready for presentation to stakeholders. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6006 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6006 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6017 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6017 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6013 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6013 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6003 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6003 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6021 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6021 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14725 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14725 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6000 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6000 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6010 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6010 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5997 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5997 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6007 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6007 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14726 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14726 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6018 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6018 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6014 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6014 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6004 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6004 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6022 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6022 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14727 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14727 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6001 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6001 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6011 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6011 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5998 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5998 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6008 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6008 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6019 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6019 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14728 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14728 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6015 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6015 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6005 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6005 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6023 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6023 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6002 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6002 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14729 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14729 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6012 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6012 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5999 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5999 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6009 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6009 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14730 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14730 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6020 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6020 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6016 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6016 ## Vendor Management: Performance, Selection & Contracting URL: https://smarthorizon.uk/course/vendor-management-performance-selection-and-contracting Brochure: https://smarthorizon.uk/course/vendor-management-performance-selection-and-contracting/brochure.pdf Course reference: vendor-management-performance-selection-and-contracting Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Vendor Management focuses on performance evaluation, selection criteria, and effective contracting strategies. Participants will develop practical skills to assess vendor capabilities, negotiate contracts, and manage vendor relationships to enhance organisational efficiency and value. Why attend: Vendor management is critical for organisations aiming to optimise their supply chain and ensure quality service delivery. Poor vendor selection and management can lead to increased costs, project delays, and compromised quality, which ultimately affect business performance and customer satisfaction. Effective vendor management enables organisations to align vendor capabilities with strategic goals, ensuring that the right vendors are selected based on comprehensive evaluations. This course addresses the need for professionals to develop skills in assessing vendor performance metrics, understanding selection frameworks, and negotiating favourable contract terms, which are essential for maintaining competitive advantage and achieving operational excellence. Participants will engage in practical exercises that simulate real-world vendor management scenarios. They will learn to evaluate vendor performance metrics, apply selection frameworks, and draft effective contracts. Additionally, they will practice negotiation techniques and develop strategies for managing vendor relationships. By focusing on these practical capabilities, participants will be equipped to make informed decisions that align with organisational objectives. The course will also cover performance management strategies to ensure ongoing vendor accountability and relationship building, which are crucial for long-term success in vendor partnerships. This comprehensive approach prepares professionals to handle vendor-related challenges effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to enhance learning. Participants will engage in group discussions to analyse vendor performance metrics and selection criteria. Simulations will allow them to practice negotiation techniques and contract drafting, producing tangible outputs such as vendor evaluation reports and contract templates. Each day will focus on specific practical tasks, enabling participants to apply theoretical knowledge to realistic scenarios. This hands-on approach ensures that participants can immediately implement their learning in their professional roles, reinforcing their understanding of vendor management principles and practices. The integration of real-world examples will further solidify their skills in managing vendor relationships effectively. Target audience: This course is suitable for: Procurement Managers responsible for vendor selection and management. Supply Chain Professionals involved in sourcing and vendor relationships. Contract Managers tasked with drafting and negotiating contracts. Project Managers overseeing vendor performance in project delivery. Quality Assurance Specialists ensuring vendor compliance with standards. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Vienna, Barcelona Course objectives: - Evaluate vendor performance using established metrics and frameworks to inform decisions. - Select appropriate vendors based on organisational needs and selection criteria developed during the course. - Negotiate contract terms that align with business objectives and protect organisational interests. - Draft comprehensive contracts that mitigate risks and ensure compliance with legal requirements. - Assess vendor relationships and identify areas for improvement through performance reviews and feedback mechanisms. - Implement performance management strategies to enhance vendor accountability and service delivery. Target competencies: - Assess vendor capabilities and performance metrics effectively. - Develop vendor selection criteria tailored to organisational needs and project requirements. - Negotiate effectively to achieve favourable contract terms and conditions. - Draft clear and enforceable contracts that protect organisational interests and ensure compliance. - Monitor vendor performance and implement improvement strategies based on evaluations. - Foster strong vendor relationships to enhance collaboration and service delivery. Course outline: - Day 1: Understanding Vendor Management Fundamentals. Define vendor management and its importance in business operations and supply chain efficiency. Identify key components of effective vendor management, including selection, performance evaluation, and relationship management. Explore the vendor lifecycle from selection to performance evaluation and contract renewal. Discuss the role of vendor management in risk mitigation and compliance with organisational policies. Examine common challenges in vendor management and strategies to address them. Applied activity: Participants will analyse a case study of a failed vendor relationship, identifying key issues such as communication breakdowns and performance failures, and proposing solutions based on best practices learned during the course. Output: A report outlining identified issues, proposed solutions, and a plan for improved vendor management. - Day 2: Vendor Selection Criteria and Frameworks. Establish criteria for vendor selection based on organisational objectives and project requirements. Explore different vendor selection frameworks and models, including weighted scoring and decision matrices. Assess the importance of vendor capabilities, financial stability, and reputation in the selection process. Utilise tools for vendor assessment and comparison, including SWOT analysis and risk assessment. Discuss the impact of vendor selection on project success and overall organisational performance. Applied activity: In groups, participants will create a vendor selection matrix for a hypothetical project, evaluating potential vendors against established criteria such as cost, quality, and delivery time, and presenting their findings to the class. Output: A completed vendor selection matrix with analysis, justifications for selections, and recommendations for the final vendor choice. - Day 3: Negotiation Techniques for Vendor Contracts. Understand the principles of negotiation in vendor management, including preparation, bargaining, and closing techniques. Identify key negotiation strategies and tactics, such as interest-based negotiation and win-win solutions. Role-play negotiation scenarios to practice skills in real-time, focusing on effective communication and persuasion. Discuss common pitfalls in vendor negotiations, such as lack of preparation and poor communication, and how to avoid them. Evaluate the importance of relationship management in negotiations to foster long-term partnerships. Applied activity: Participants will engage in a role-playing exercise where they negotiate contract terms with a vendor, focusing on key deliverables, pricing, and service levels, while applying negotiation techniques learned in the course. Output: A summary of negotiated terms, including agreed-upon deliverables and pricing, along with a reflection on negotiation strategies used. - Day 4: Contract Drafting and Compliance. Learn the essential elements of a vendor contract, including scope, terms, and conditions. Explore legal considerations and compliance requirements that must be addressed in vendor contracts. Draft clear and comprehensive contract clauses that protect the interests of both parties. Discuss the importance of performance metrics in contracts and how to incorporate them effectively. Review contract management best practices to ensure compliance and facilitate smooth vendor relationships. Applied activity: Participants will draft a contract for a selected vendor based on a given scenario, incorporating performance metrics, compliance clauses, and risk management strategies, and will present their contracts for peer review. Output: A draft vendor contract ready for review, including performance metrics and compliance clauses. - Day 5: Performance Management and Relationship Building. Implement performance management strategies for vendors, including regular reviews and feedback mechanisms. Discuss methods for monitoring and evaluating vendor performance, such as KPIs and scorecards. Explore techniques for building strong vendor relationships through effective communication and collaboration. Identify strategies for addressing performance issues and fostering continuous improvement. Review case studies of successful vendor management to extract best practices and lessons learned. Applied activity: Participants will develop a performance management plan for an existing vendor, including specific metrics, evaluation methods, and improvement strategies based on a fictional scenario, and will present their plans to the group. Output: A comprehensive vendor performance management plan, detailing metrics, evaluation methods, and strategies for improvement. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6040 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6040 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14731 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14731 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6030 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6030 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6048 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6048 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6027 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6027 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6037 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6037 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6024 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6024 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6034 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6034 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14732 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14732 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6045 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6045 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6041 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6041 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6031 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6031 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6049 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6049 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14733 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14733 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6028 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6028 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6038 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6038 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6025 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6025 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6035 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6035 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14734 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14734 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6046 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6046 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6042 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6042 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6032 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6032 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6050 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6050 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14735 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14735 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6029 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6029 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6039 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6039 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6026 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6026 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6036 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6036 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6047 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6047 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14736 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14736 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6043 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6043 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6033 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6033 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6051 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6051 ## The Complete Course on Contracts & Purchasing Management URL: https://smarthorizon.uk/course/the-complete-course-on-contracts-and-purchasing-management Brochure: https://smarthorizon.uk/course/the-complete-course-on-contracts-and-purchasing-management/brochure.pdf Course reference: the-complete-course-on-contracts-and-purchasing-management Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive exploration of contracts and purchasing management, focusing on negotiation, compliance, risk assessment, and supplier relationship management. Participants will develop practical skills to enhance procurement processes and ensure effective contract execution in their organisations. Why attend: Ineffective contract management can lead to significant financial losses and operational inefficiencies, impacting overall business performance and stakeholder trust. Professionals responsible for procurement must navigate complex legal frameworks, negotiate terms effectively, and manage supplier relationships to ensure compliance and mitigate risks. This course addresses these critical challenges by equipping participants with the necessary skills to draft, negotiate, and manage contracts effectively. By mastering these skills, attendees will enhance their organisation’s procurement capabilities, ensuring that contracts align with strategic objectives and deliver value throughout the procurement lifecycle. This practical knowledge is essential for making informed decisions that drive organisational success. Participants will engage in hands-on exercises that simulate real-world scenarios, enhancing their ability to make informed decisions regarding supplier selection, contract terms, and risk management. They will practise critical decision-making skills, such as evaluating supplier proposals and assessing contract compliance. By applying best practices in purchasing management, attendees will leave with actionable insights and strategies to improve their organisation's procurement outcomes. This practical approach ensures that participants can immediately apply their learning to drive efficiency and effectiveness in their procurement processes, ultimately contributing to the organisation's competitive advantage and fostering long-term supplier relationships. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and collaborative workshops to reinforce learning. Participants will analyse contract scenarios, negotiate terms in simulated environments, and evaluate supplier performance through practical assessments. Each session culminates in a tangible output, such as a draft contract or a supplier evaluation report, demonstrating the application of learned concepts. This hands-on methodology ensures that participants not only understand theoretical principles but also gain practical experience in applying these concepts to real-world procurement challenges, enhancing their overall competency in contract and purchasing management. The focus on active learning fosters engagement and retention of knowledge throughout the course. Target audience: This course is suitable for: Procurement Managers responsible for contract negotiations and supplier management. Contract Administrators tasked with ensuring compliance and performance monitoring. Supply Chain Analysts involved in evaluating supplier capabilities and risks. Business Owners seeking to optimise purchasing processes and contract execution. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Barcelona, Vienna, Cape Town Course objectives: - Analyse key elements of contract law and their implications for purchasing decisions in a business context. - Evaluate supplier performance metrics to inform procurement strategies and improve supplier selection. - Construct effective negotiation strategies for contract discussions that align with organisational goals. - Assess risks associated with contract terms and supplier agreements to enhance decision-making. - Design a supplier relationship management framework to enhance collaboration and performance monitoring. - Justify procurement decisions based on cost-benefit analysis and market research to optimise resource allocation. Target competencies: - Conduct thorough contract reviews to identify potential risks and compliance issues. - Implement effective negotiation techniques to secure favourable terms and conditions. - Develop supplier performance evaluation criteria aligned with organisational goals and objectives. - Create comprehensive procurement strategies that address market dynamics and organisational needs. - Facilitate collaborative relationships with suppliers to drive value and innovation. - Utilise contract management software for efficient tracking and compliance monitoring. Course outline: - Day 1: Foundations of Contracts and Purchasing Management. Overview of contract law principles and types of contracts relevant to procurement. Understanding the procurement process and its stages, including sourcing and supplier selection. Identifying key stakeholders in purchasing decisions and their roles in contract management. Exploring ethical considerations in procurement and the impact on supplier relationships. Introduction to contract management software tools and their functionalities for procurement. Applied activity: Participants will review a sample contract to identify key legal terms and potential risks. They will discuss their findings in groups, propose amendments to improve clarity and compliance, and present their recommendations, focusing on how these changes can enhance contract enforceability and supplier accountability. Output: A revised contract highlighting suggested changes and justifications based on group discussions. - Day 2: Negotiation Strategies for Effective Contracting. Principles of negotiation in contract management and their application in real scenarios. Preparation techniques for successful negotiations, including research and strategy development. Role-playing common negotiation scenarios to practice skills and techniques. Identifying and addressing negotiation tactics from suppliers to achieve favourable outcomes. Evaluating negotiation outcomes and lessons learned to improve future negotiations. Applied activity: In pairs, participants will role-play a negotiation scenario involving contract terms, focusing on achieving a win-win outcome. They will document their strategies, outcomes, and reflections on the negotiation process, considering how to handle objections and counter-offers effectively. Output: A negotiation strategy report summarising approaches, outcomes, and key takeaways for future negotiations. - Day 3: Risk Assessment and Compliance in Contracts. Identifying risks in contract terms and supplier agreements to protect organisational interests. Developing risk mitigation strategies for procurement processes and supplier relationships. Understanding compliance requirements in purchasing and the implications for contract management. Implementing monitoring processes for contract compliance and performance evaluation. Case studies on compliance failures and lessons learned to enhance future practices. Applied activity: Participants will analyse a case study of a compliance failure in contract management, identifying the root causes and proposing corrective actions to prevent recurrence. They will present their findings to the group, discussing how to implement changes to improve compliance and risk management. Output: A risk assessment report detailing findings, proposed actions, and compliance recommendations. - Day 4: Supplier Relationship Management. Building effective supplier relationships for long-term success and mutual benefit. Techniques for evaluating supplier performance using quantitative and qualitative metrics. Developing key performance indicators (KPIs) for suppliers to monitor effectiveness. Strategies for conflict resolution with suppliers to maintain productive relationships. Best practices for ongoing supplier engagement and collaboration to drive innovation. Applied activity: Participants will create a supplier evaluation framework based on defined KPIs, applying it to a fictional supplier scenario to assess performance and suggest improvements. They will present their evaluations to the class, focusing on how to enhance supplier collaboration and performance. Output: A supplier evaluation report with recommendations for improvement based on the assessment. - Day 5: Integrated Application of Contracts and Purchasing Management. Synthesising knowledge from previous sessions into a cohesive procurement strategy. Developing a comprehensive procurement plan for a fictional project, including contract terms and supplier selection. Collaborative group work on contract drafting, negotiation, and risk management. Presenting procurement strategies to stakeholders for feedback and refinement. Evaluating the overall effectiveness of procurement processes and identifying areas for improvement. Applied activity: Working in teams, participants will draft a complete procurement strategy for a fictional project, including contract terms, supplier selection criteria, and risk management strategies. They will present their strategy to the class for critique, incorporating feedback to refine their approach. Output: A comprehensive procurement strategy document ready for presentation, incorporating feedback from peers. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6069 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6069 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6059 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6059 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6076 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6076 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6055 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6055 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14737 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14737 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6066 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6066 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6052 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6052 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6063 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6063 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6073 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6073 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6070 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6070 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14738 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14738 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6060 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6060 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6077 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6077 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6056 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6056 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6067 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6067 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14739 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14739 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6053 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6053 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6064 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6064 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6074 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6074 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14740 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14740 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6071 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6071 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6061 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6061 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6078 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6078 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6057 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6057 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14741 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14741 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6068 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6068 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6054 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6054 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6065 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6065 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6075 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6075 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6072 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6072 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14742 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14742 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6062 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6062 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6079 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6079 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6058 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6058 ## Omnichannel Supply Chain & E-Commerce Fulfillment URL: https://smarthorizon.uk/course/omnichannel-supply-chain-and-e-commerce-fulfillment Brochure: https://smarthorizon.uk/course/omnichannel-supply-chain-and-e-commerce-fulfillment/brochure.pdf Course reference: omnichannel-supply-chain-and-e-commerce-fulfillment Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to design and manage omnichannel supply chains and e-commerce fulfillment strategies. Participants will learn to integrate various sales channels, optimise inventory management, and enhance customer satisfaction through effective logistics solutions. Why attend: Professionals face challenges in synchronising inventory across multiple sales channels while ensuring timely delivery to customers. Inefficiencies in supply chain management can lead to increased costs and diminished customer satisfaction. This course addresses these issues by providing practical strategies to streamline operations and improve responsiveness. Participants will explore how to leverage data analytics for better decision-making, implement inventory management systems that cater to diverse channels, and develop logistics plans that enhance order fulfilment. By mastering these skills, attendees will be better equipped to tackle the complexities of modern supply chains, ultimately driving business growth and customer loyalty. The course engages participants in hands-on exercises that simulate real-world scenarios, enabling them to develop actionable solutions for omnichannel logistics. By practising decision-making in inventory management, order fulfilment, and customer service, attendees will gain the capabilities needed to enhance their organisations' supply chain effectiveness. Participants will also learn to assess the impact of technology on supply chain visibility and performance, ensuring they can adapt to evolving market demands. This comprehensive approach prepares professionals to implement innovative solutions that improve operational efficiency and customer satisfaction, making them invaluable assets to their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of case studies, simulations, and group workshops to build practical skills. Participants will analyse real-world supply chain scenarios, engage in role-playing exercises to resolve logistical challenges, and collaborate on projects that simulate omnichannel fulfilment processes. Specific exercises will include demand forecasting simulations, logistics planning workshops, and technology evaluation tasks. Outputs will include strategic plans, performance metrics, and technology adoption roadmaps tailored to participants' organisations. By integrating theory with practical application, this methodology ensures that participants leave with not only knowledge but also tangible skills they can apply immediately in their roles, enhancing their professional capabilities. Target audience: This course is suitable for: Supply Chain Managers responsible for logistics and fulfilment operations. E-commerce Managers overseeing online sales and customer experience. Operations Managers focused on inventory and distribution efficiency. Logistics Coordinators involved in transportation and warehousing decisions. Destinations: Istanbul, Vienna, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Barcelona Course objectives: - Analyse the components of an omnichannel supply chain and their interdependencies. - Design an inventory management strategy that supports multiple sales channels. - Evaluate e-commerce fulfilment options based on cost and efficiency. - Construct a logistics plan that enhances order fulfilment speed and accuracy. - Prioritise customer service strategies that improve satisfaction in omnichannel environments. - Assess the impact of technology on supply chain visibility and performance. Target competencies: - Integrating multiple sales channels into a cohesive supply chain strategy. - Optimising inventory levels to meet diverse customer demands. - Implementing technology solutions for enhanced supply chain visibility. - Managing logistics operations to ensure timely order fulfilment. - Analysing customer feedback to inform supply chain improvements. - Developing metrics to measure supply chain performance. Course outline: - Day 1: Understanding Omnichannel Supply Chains. Define omnichannel supply chains and their significance in modern retail environments. Identify key components of an effective omnichannel strategy and their roles. Examine the impact of customer experience on supply chain design and execution. Discuss common challenges in synchronising inventory across various sales channels. Explore case studies showcasing successful omnichannel implementations and lessons learned. Applied activity: Participants will analyse a fictional retail company's supply chain structure and identify gaps in their omnichannel strategy. They will work in groups to propose improvements based on best practices, focusing on customer experience and operational efficiency. Output: A report detailing identified gaps and proposed enhancements to the omnichannel strategy. - Day 2: Inventory Management for E-Commerce. Explore inventory management techniques tailored for omnichannel environments. Assess the impact of accurate demand forecasting on inventory levels and turnover. Implement just-in-time inventory strategies to reduce holding costs and improve responsiveness. Evaluate the role of warehousing and distribution centres in supporting multiple sales channels. Discuss technology solutions for real-time inventory tracking and management. Applied activity: Using a simulation tool, participants will forecast demand for a product across different channels and adjust inventory levels accordingly, considering lead times and sales patterns. They will present their findings and recommendations to the group. Output: A revised inventory management plan reflecting optimal stock levels and strategies. - Day 3: Logistics and Fulfilment Strategies. Identify key logistics challenges specific to e-commerce fulfilment processes. Evaluate different fulfilment models: in-house operations versus third-party logistics providers. Discuss the critical importance of last-mile delivery in enhancing customer satisfaction. Implement strategies for efficient order processing, including picking, packing, and shipping. Explore the role of returns management in omnichannel fulfilment and customer retention. Applied activity: Participants will design a logistics plan for a fictional e-commerce company, considering factors like cost, speed, and customer service. They will present their plan to the group for feedback, focusing on potential improvements and efficiencies. Output: A comprehensive logistics plan outlining fulfilment strategies and operational considerations. - Day 4: Technology and Supply Chain Visibility. Examine the role of technology in enhancing supply chain transparency and efficiency. Explore tools for real-time tracking, data analysis, and performance monitoring. Assess the impact of automation and robotics on supply chain operations. Discuss the integration of AI and machine learning in logistics decision-making. Evaluate software solutions for managing omnichannel operations and data flow. Applied activity: Participants will evaluate various technology solutions for a fictional company, considering their impact on supply chain visibility and performance. They will create a technology adoption roadmap, outlining steps for implementation and expected outcomes. Output: A technology adoption roadmap detailing selected tools and implementation steps. - Day 5: Integrated Omnichannel Strategy Development. Synthesize knowledge from previous days to create a cohesive omnichannel strategy. Develop key performance metrics for measuring supply chain performance and success. Discuss the importance of continuous improvement in supply chain processes and strategies. Evaluate the role of customer feedback in refining omnichannel strategies and operations. Present integrated strategies to stakeholders for buy-in and implementation. Applied activity: In teams, participants will develop a comprehensive omnichannel supply chain strategy for a fictional company, integrating logistics, inventory management, and technology solutions. They will present their strategy to a panel of stakeholders for feedback. Output: A detailed omnichannel supply chain strategy presentation, including implementation plans and performance metrics. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6104 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6104 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14743 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14743 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6083 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6083 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6094 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6094 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6080 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6080 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6091 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6091 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6101 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6101 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6098 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6098 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6088 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6088 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14744 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14744 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6105 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6105 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6084 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6084 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6095 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6095 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6081 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6081 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14745 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14745 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6092 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6092 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6102 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6102 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6099 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6099 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6089 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6089 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14746 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14746 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6106 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6106 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6085 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6085 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6096 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6096 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14747 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14747 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6082 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6082 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6093 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6093 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6103 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6103 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6100 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6100 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6090 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6090 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14748 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14748 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6107 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6107 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6086 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6086 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6097 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6097 ## Certificate in Purchasing Management Best Practices URL: https://smarthorizon.uk/course/certificate-in-purchasing-management-best-practices Brochure: https://smarthorizon.uk/course/certificate-in-purchasing-management-best-practices/brochure.pdf Course reference: certificate-in-purchasing-management-best-practices Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive overview of purchasing management best practices, focusing on strategic sourcing, supplier relationship management, and procurement processes. Participants will develop practical skills to enhance efficiency and effectiveness in purchasing decisions within their organisations. Why attend: Purchasing professionals often face challenges in optimising supplier relationships and managing procurement processes effectively. These issues can lead to increased costs and inefficiencies, impacting overall business performance. Understanding best practices in purchasing management is crucial for addressing these challenges and ensuring that procurement aligns with organisational goals. Participants will learn to assess supplier capabilities, negotiate contracts, and implement performance metrics that drive value. By mastering these skills, they will be equipped to make informed purchasing decisions that enhance operational efficiency, mitigate risks, and contribute to the organisation's bottom line. The course enables participants to engage in practical exercises that simulate real-world purchasing scenarios, allowing them to apply best practices in strategic sourcing and supplier management. Participants will practice developing sourcing strategies, evaluating supplier performance, and managing procurement risks. These capabilities are essential for making strategic decisions that align with organisational objectives. Additionally, the course fosters collaboration and communication skills necessary for building strong supplier relationships. By the end of the course, participants will be prepared to implement best practices that lead to improved procurement outcomes, ultimately driving value for their organisations and enhancing competitive advantage. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to reinforce learning. Participants will analyse purchasing scenarios, engage in role-playing exercises to negotiate with suppliers, and work in teams to develop sourcing strategies. Each day will include practical exercises that culminate in tangible outputs, such as strategic sourcing plans and supplier evaluation reports. These outputs will demonstrate participants' understanding of best practices in purchasing management and their ability to apply these concepts in real-world situations. This hands-on approach ensures that participants leave with actionable skills and knowledge they can implement immediately in their roles, enhancing their effectiveness in procurement. Target audience: This course is suitable for: Procurement Managers responsible for sourcing strategies and supplier management. Purchasing Agents tasked with negotiating contracts and managing supplier relationships. Supply Chain Analysts focused on optimising procurement processes and cost reduction. Operations Managers involved in integrating purchasing decisions with operational needs. Destinations: Istanbul, Amsterdam, Barcelona, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Cape Town, Vienna Course objectives: - Analyse procurement processes to identify inefficiencies and areas for improvement in purchasing. - Design a strategic sourcing plan that aligns with organisational objectives and market conditions. - Evaluate supplier performance using established metrics and criteria to inform decision-making. - Negotiate effectively with suppliers to achieve favourable terms and conditions in contracts. - Construct a risk management framework for procurement activities that mitigates potential issues. - Assess the impact of ethical sourcing on supplier relationships and organisational reputation, ensuring compliance with standards. - Implement continuous improvement strategies in purchasing processes to enhance efficiency and effectiveness. Target competencies: - Developing strategic sourcing plans that align with business goals and market analysis. - Negotiating effectively to secure advantageous supplier agreements and terms. - Evaluating supplier performance through quantitative and qualitative metrics for informed decisions. - Implementing risk management strategies in procurement activities to minimise exposure. - Fostering ethical sourcing practices to enhance supplier relationships and compliance. - Utilising data analysis to inform purchasing decisions and improve outcomes. Course outline: - Day 1: Foundations of Purchasing Management. Overview of purchasing management principles and best practices in the field. Understanding the procurement cycle and its key stages for effective management. Identifying key roles and responsibilities in purchasing operations and decision-making. Exploring the impact of purchasing on organisational performance and cost efficiency. Examining the legal and ethical considerations in procurement practices. Applied activity: Participants will analyse a case study on procurement inefficiencies in a fictional company. They will identify key issues and propose initial improvements based on best practices, focusing on roles and responsibilities within the purchasing team. Output: A report summarising identified issues and proposed improvements in purchasing management. - Day 2: Strategic Sourcing Techniques. Defining strategic sourcing and its importance in effective purchasing management. Conducting market analysis to identify potential suppliers and assess their capabilities. Developing criteria for supplier selection and evaluation to enhance procurement decisions. Creating a strategic sourcing plan tailored to organisational needs and objectives. Utilising technology and tools in strategic sourcing processes for efficiency. Applied activity: Working in groups, participants will develop a strategic sourcing plan for a selected product category, considering market analysis, supplier criteria, and organisational goals. They will present their findings to the class, justifying their choices based on best practices. Output: A comprehensive strategic sourcing plan presentation with supporting documentation. - Day 3: Supplier Relationship Management. Understanding the importance of supplier relationships in procurement success. Developing effective communication strategies with suppliers to foster collaboration. Implementing performance metrics for supplier evaluation and continuous improvement. Building collaborative partnerships with key suppliers to enhance value. Managing conflicts and negotiations with suppliers to maintain strong relationships. Applied activity: Participants will role-play a negotiation scenario with a supplier, focusing on achieving mutually beneficial terms while maintaining the relationship. They will apply communication strategies learned in class and reflect on their negotiation style. Output: A negotiation report detailing outcomes, strategies used, and lessons learned. - Day 4: Risk Management in Procurement. Identifying potential risks in the procurement process and their implications. Developing a risk assessment framework for purchasing activities to mitigate issues. Implementing strategies to manage procurement risks effectively and ensure compliance. Understanding the role of compliance in risk management and supplier selection. Evaluating the impact of global sourcing on risk exposure and supplier reliability. Applied activity: Participants will assess a fictional company's procurement risks and develop a risk management plan addressing identified vulnerabilities, including compliance and supplier reliability. They will present their plan to the group for feedback. Output: A risk management plan document outlining strategies and actions. - Day 5: Integrating Best Practices in Purchasing. Reviewing key purchasing management best practices and their applications in real scenarios. Integrating strategic sourcing, supplier management, and risk assessment for comprehensive procurement. Evaluating the effectiveness of purchasing strategies in real-world scenarios and their outcomes. Developing a continuous improvement plan for procurement processes to enhance efficiency. Preparing for future trends in purchasing management and their implications for professionals. Applied activity: In teams, participants will create a comprehensive purchasing management strategy that integrates all learned concepts, addressing a specific organisational challenge. They will present their strategy to the class for feedback and discussion, focusing on implementation steps. Output: A detailed purchasing management strategy presentation with actionable recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6132 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6132 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6112 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6112 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14749 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14749 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6122 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6122 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6108 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6108 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6119 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6119 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6129 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6129 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6126 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6126 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14750 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14750 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6116 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6116 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6133 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6133 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6113 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6113 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6123 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6123 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14751 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14751 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6109 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6109 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6120 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6120 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6130 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6130 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6127 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6127 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6117 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6117 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14752 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14752 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6134 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6134 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6114 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6114 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6124 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6124 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14753 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14753 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6110 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6110 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6121 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6121 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6131 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6131 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6128 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6128 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14754 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14754 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6118 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6118 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6135 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6135 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6115 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6115 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6125 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6125 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6111 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6111 ## Strategic Procurement and Supply Management in the Oil and Gas Industry URL: https://smarthorizon.uk/course/strategic-procurement-and-supply-management-in-the-oil-and-gas-industry Brochure: https://smarthorizon.uk/course/strategic-procurement-and-supply-management-in-the-oil-and-gas-industry/brochure.pdf Course reference: strategic-procurement-and-supply-management-in-the-oil-and-gas-industry Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive examination of strategic procurement and supply management specifically tailored for the oil and gas industry. Participants will develop skills to optimise procurement processes, manage supplier relationships, and enhance supply chain efficiency within this complex sector. Why attend: Procurement professionals in the oil and gas industry face unique challenges such as fluctuating commodity prices, regulatory compliance, and geopolitical risks that can significantly impact project outcomes and operational costs. Understanding how to strategically manage procurement processes is critical for ensuring cost efficiency and operational continuity. This course addresses these challenges by equipping participants with the tools to navigate sourcing complexities, negotiate effectively with suppliers, and implement robust contract management practices. By enhancing these capabilities, attendees can contribute to their organisation's competitive advantage in a volatile market while ensuring compliance with industry regulations and standards. Participants will engage in practical exercises that simulate real-world procurement scenarios, enabling them to develop strategic sourcing plans, evaluate supplier performance, and implement risk management strategies. They will also learn to communicate effectively with stakeholders to align procurement strategies with broader business objectives, ensuring that procurement decisions support overall operational goals. By practising these skills, attendees will be better prepared to make informed decisions that enhance supply chain resilience and drive organisational success. The course emphasises the importance of collaboration across departments, ensuring that procurement strategies are integrated with project management and operational planning. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group discussions, and practical workshops to facilitate learning. Participants will analyse procurement strategies through real-life scenarios, engage in role-playing exercises to negotiate with suppliers, and use analytical tools to assess supplier performance. Outputs will include strategic sourcing plans, supplier evaluation reports, and risk management frameworks, providing tangible evidence of learning and application. This hands-on approach ensures that participants can directly apply their knowledge to their roles, enhancing their capability to manage procurement processes effectively within the oil and gas sector. The integration of collaborative exercises also fosters peer learning and knowledge sharing. Target audience: This course is suitable for: Procurement Managers in Oil and Gas Supply Chain Analysts Contract Managers Operations Managers Business Development Executives Destinations: Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Barcelona, Vienna Course objectives: - Analyse procurement strategies specific to the oil and gas industry to identify best practices. - Evaluate supplier performance using key performance indicators (KPIs) relevant to oil and gas. - Design a strategic sourcing plan that addresses industry-specific challenges and opportunities. - Assess risks in the supply chain and develop effective mitigation strategies for procurement. - Construct a supplier relationship management framework tailored to the complexities of oil and gas. - Justify procurement decisions based on comprehensive market analysis and supplier capabilities. - Implement stakeholder engagement strategies in procurement processes to ensure alignment with business goals. Target competencies: - Strategic sourcing and procurement planning - Supplier performance management and evaluation - Risk assessment and mitigation in procurement - Negotiation and contract management skills - Supply chain optimisation techniques - Stakeholder engagement and communication strategies Course outline: - Day 1: Understanding the Oil and Gas Supply Chain. Overview of the oil and gas supply chain and its complexities, including upstream and downstream processes Key procurement challenges in the industry, including price volatility and supply disruptions Role of procurement in ensuring project success, compliance, and sustainability Regulatory and compliance considerations affecting procurement practices in oil and gas Market dynamics and their impact on procurement strategies and supplier selection Applied activity: Participants will analyse a case study of a recent oil and gas project, identifying procurement challenges and opportunities for improvement. They will discuss how these challenges could be addressed through strategic procurement practices and stakeholder collaboration. Output: A report summarising key challenges, proposed procurement strategies, and stakeholder engagement recommendations. - Day 2: Strategic Sourcing in Oil and Gas. Defining strategic sourcing in the context of oil and gas operations and project requirements Steps in the strategic sourcing process tailored to the industry, including supplier identification and evaluation Tools for market analysis and supplier selection specific to oil and gas procurement Developing sourcing strategies for complex projects, including cost analysis and risk assessment Aligning sourcing strategies with business objectives and stakeholder needs to ensure project alignment Applied activity: Participants will work in groups to develop a strategic sourcing plan for a fictional oil and gas project, considering market conditions, supplier capabilities, and risk factors. They will present their plans to the class for feedback and discussion. Output: A comprehensive strategic sourcing plan document that includes supplier selection criteria and risk management considerations. - Day 3: Supplier Performance Management. Establishing key performance indicators (KPIs) relevant to oil and gas suppliers, focusing on quality and delivery Methods for evaluating supplier performance and compliance with contractual obligations Creating supplier scorecards to track performance metrics and improvement areas Continuous improvement processes for supplier management, including feedback loops and audits Building effective supplier relationships and communication channels to foster collaboration Applied activity: Participants will create a supplier scorecard for a selected supplier, incorporating KPIs relevant to the oil and gas sector. They will discuss how to use this scorecard to drive supplier performance improvements and manage expectations. Output: A completed supplier scorecard template that outlines performance metrics and improvement strategies. - Day 4: Risk Management in Procurement. Identifying risks in the oil and gas supply chain and procurement processes, including geopolitical and environmental factors Risk assessment frameworks and tools for the industry, focusing on qualitative and quantitative analysis Developing risk mitigation strategies for procurement decisions, including contingency planning Case studies of procurement failures in oil and gas and lessons learned for future practices Integrating risk management into the procurement process to enhance decision-making Applied activity: Participants will conduct a risk assessment for a procurement scenario in the oil and gas industry, identifying potential risks and proposing mitigation strategies. They will present their findings to the group for discussion and refinement. Output: A risk assessment report with identified risks, mitigation plans, and recommendations for ongoing monitoring. - Day 5: Integrated Procurement Strategy Development. Combining sourcing, performance, and risk management into a cohesive procurement strategy Stakeholder engagement in procurement decisions and strategy implementation to ensure buy-in Implementing procurement strategies across the supply chain effectively, considering logistics and operations Measuring success and impact of procurement strategies on business outcomes and project delivery Future trends in oil and gas procurement and supply management, including digital transformation and sustainability Applied activity: Participants will collaborate to create an integrated procurement strategy for a comprehensive oil and gas project, incorporating all elements learned throughout the course. They will present their strategy to the class for peer review and feedback. Output: An integrated procurement strategy document that outlines sourcing, performance metrics, risk management, and stakeholder engagement. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14755 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14755 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6151 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6151 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6136 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6136 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6147 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6147 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6158 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6158 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6155 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6155 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14756 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14756 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6144 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6144 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6161 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6161 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6141 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6141 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6152 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6152 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14757 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14757 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6137 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6137 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6148 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6148 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6159 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6159 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6156 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6156 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14758 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14758 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6145 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6145 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6162 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6162 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6142 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6142 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6153 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6153 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6138 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6138 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14759 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14759 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6149 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6149 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6160 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6160 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6157 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6157 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6146 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6146 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14760 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14760 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6163 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6163 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6143 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6143 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6154 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6154 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6139 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6139 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6150 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6150 ## Procurement Fraud: Prevention, Detection and Investigation URL: https://smarthorizon.uk/course/procurement-fraud-prevention-detection-and-investigation Brochure: https://smarthorizon.uk/course/procurement-fraud-prevention-detection-and-investigation/brochure.pdf Course reference: procurement-fraud-prevention-detection-and-investigation Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the knowledge and skills to prevent, detect, and investigate procurement fraud. Participants will learn practical strategies and tools to safeguard their organisations against fraudulent activities in procurement processes, ensuring compliance and integrity. Why attend: Procurement fraud poses significant risks to organisations, leading to financial losses, legal repercussions, and reputational damage. Professionals in procurement, finance, and compliance must understand the tactics employed by fraudsters to effectively mitigate these risks. This course addresses the pressing need for robust fraud prevention measures, enabling participants to identify vulnerabilities in procurement processes and implement effective controls. By enhancing their skills in fraud detection and investigation, attendees will be better equipped to protect their organisations from potential fraud, ensuring ethical procurement practices and compliance with regulations. Participants will also learn how to make informed decisions when faced with suspicious activities, enhancing their overall procurement strategy. Participants will engage in practical exercises that simulate real-world procurement scenarios. By analysing case studies and developing investigation strategies, attendees will enhance their ability to detect anomalies and implement preventive controls. The course focuses on actionable insights, allowing professionals to practice conducting fraud risk assessments, developing fraud response plans, and collaborating with cross-functional teams to enhance fraud detection efforts. This hands-on approach ensures that attendees leave with the practical capabilities necessary to address procurement fraud effectively. Participants will also learn to communicate findings clearly and develop strategies that align with organisational goals. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and group discussions to foster an interactive learning environment. Participants will analyse real-life procurement fraud cases to identify red flags and develop investigation plans. Practical workshops will guide attendees in creating fraud prevention frameworks tailored to their organisations. Outputs will include fraud risk assessments, investigation reports, and fraud prevention strategy documents, demonstrating participants' understanding and application of the concepts taught. This approach ensures that learning is directly applicable to participants' roles, enhancing their capability to combat procurement fraud in their organisations. Additionally, participants will engage in simulations that mimic real-world challenges, reinforcing their skills in a controlled setting. Target audience: This course is suitable for: Procurement Managers responsible for overseeing purchasing processes and ensuring compliance. Internal Auditors tasked with assessing risk and fraud prevention measures. Compliance Officers focused on maintaining regulatory standards and ethical practices. Financial Analysts involved in budgeting and financial oversight of procurement activities. Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Barcelona, Vienna Course objectives: - Identify key indicators of procurement fraud in organisational processes. - Assess the effectiveness of existing procurement controls and compliance measures. - Design a comprehensive fraud prevention strategy tailored to an organisation's needs. - Investigate procurement fraud cases using established methodologies and techniques. - Evaluate the impact of procurement fraud on organisational performance and reputation. - Develop a fraud response plan that outlines investigation protocols and reporting procedures. Target competencies: - Recognising fraud indicators in procurement processes. - Conducting thorough investigations into procurement irregularities. - Implementing effective fraud prevention strategies. - Analysing procurement data for anomalies and trends. - Communicating findings and recommendations to stakeholders. - Collaborating with cross-functional teams to enhance fraud detection efforts. Course outline: - Day 1: Understanding Procurement Fraud. Defining procurement fraud and its various forms, including collusion and bribery. Exploring the impact of procurement fraud on organisations, including financial and reputational damage. Identifying common fraud schemes in procurement processes, such as invoice fraud and bid rigging. Understanding the role of ethics in procurement and the importance of transparency. Reviewing relevant laws and regulations regarding procurement fraud, including compliance requirements. Applied activity: Participants will analyse a fictional case study of procurement fraud, identifying the tactics used and discussing the implications for the organisation. They will evaluate how these tactics could be prevented in future scenarios, considering both ethical and procedural improvements. Output: A detailed report outlining identified fraud indicators, prevention strategies, and potential impacts. - Day 2: Fraud Prevention Strategies. Evaluating existing procurement controls and their effectiveness in preventing fraud. Developing a fraud risk assessment framework tailored to specific organisational needs. Implementing preventive measures in procurement processes, including segregation of duties and oversight. Training staff on fraud awareness and ethical practices to foster a culture of integrity. Utilising technology, such as procurement software, to enhance fraud prevention and monitoring. Applied activity: In groups, participants will design a fraud prevention strategy for a fictional organisation, considering specific procurement challenges and risks. They will present their strategies and receive feedback from peers, focusing on practical implementation steps and stakeholder engagement. Output: A comprehensive fraud prevention strategy document that outlines key measures and implementation plans. - Day 3: Detecting Procurement Fraud. Recognising red flags and anomalies in procurement data through analytical techniques. Utilising data analytics tools for fraud detection, including trend analysis and anomaly detection. Conducting effective audits of procurement activities to identify potential fraud. Establishing whistleblower policies and reporting mechanisms to encourage reporting of suspicious activities. Collaborating with IT for enhanced fraud detection through data security measures. Applied activity: Participants will simulate a procurement audit, analysing provided data for irregularities and presenting their findings to the group. They will discuss the implications of their findings and suggest corrective actions, focusing on both immediate and long-term solutions. Output: An audit report highlighting detected anomalies, recommendations for improvement, and a summary of findings. - Day 4: Investigating Procurement Fraud. Understanding the investigation process and methodologies, including forensic accounting techniques. Collecting and preserving evidence in procurement fraud cases, ensuring legal compliance. Conducting interviews and gathering testimonies from involved parties to build a case. Documenting findings and preparing investigation reports that outline evidence and conclusions. Navigating legal considerations in fraud investigations, including confidentiality and reporting obligations. Applied activity: Working in pairs, participants will role-play an investigation scenario, conducting interviews and compiling evidence to present their case. They will prepare a mock investigation report based on their findings, ensuring all legal and ethical standards are met. Output: A mock investigation report summarising findings, evidence collected, and recommendations for action. - Day 5: Integrating Fraud Prevention and Detection. Creating a holistic approach to procurement fraud management that combines prevention and detection. Developing a fraud response plan for procurement incidents, outlining roles and responsibilities. Engaging stakeholders in fraud prevention efforts, including training and awareness initiatives. Evaluating the effectiveness of fraud management strategies through metrics and feedback. Continuous improvement in procurement fraud practices, adapting to new risks and challenges. Applied activity: Participants will collaborate to create an integrated fraud management plan that outlines prevention, detection, and response strategies for a fictional organisation. They will present their plan to the class for discussion, focusing on practical implementation and stakeholder buy-in. Output: A comprehensive fraud management plan document that integrates all aspects of fraud prevention and detection. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6178 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6178 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14761 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14761 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6164 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6164 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6174 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6174 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6185 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6185 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6182 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6182 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6171 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6171 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6189 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6189 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14762 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14762 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6168 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6168 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6179 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6179 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6165 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6165 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6175 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6175 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14763 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14763 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6186 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6186 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6183 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6183 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6172 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6172 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14764 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14764 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6190 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6190 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6169 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6169 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6180 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6180 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6166 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6166 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6176 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6176 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14765 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14765 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6187 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6187 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6184 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6184 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6173 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6173 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6191 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6191 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14766 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14766 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6170 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6170 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6181 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6181 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6167 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6167 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6177 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6177 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6188 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6188 ## Procurement Audit URL: https://smarthorizon.uk/course/procurement-audit Brochure: https://smarthorizon.uk/course/procurement-audit/brochure.pdf Course reference: procurement-audit Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Procurement Audit equips professionals with the skills to evaluate procurement processes, ensuring compliance, efficiency, and effectiveness. Participants will learn to identify risks, assess supplier performance, and implement best practices to enhance procurement integrity and value. Why attend: Procurement audits are essential for identifying inefficiencies and compliance issues within procurement processes. Professionals in procurement roles often face challenges in ensuring that their organisations adhere to regulations and internal policies while also achieving cost savings. Understanding how to conduct effective audits can lead to improved supplier relationships, reduced risks, and enhanced operational performance. The ability to perform thorough audits is crucial for maintaining transparency and accountability, which are vital in a competitive business environment. Participants will gain insights into best practices that can be applied directly to their organisations, ensuring that procurement activities align with strategic objectives. Developing practical skills in analysing procurement data, assessing supplier contracts, and identifying areas for improvement is critical for procurement professionals. Through real-world scenarios, participants will practice conducting audits, documenting findings, and making recommendations that align with organisational goals. This hands-on approach ensures that attendees can apply their learning directly to their roles, driving better procurement outcomes. By mastering these skills, participants will enhance their ability to influence procurement strategies, contribute to cost-saving initiatives, and support compliance efforts, ultimately leading to more effective procurement functions within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of case studies, interactive workshops, and practical simulations to build participants' capabilities in procurement auditing. Each day features specific exercises that require participants to analyse procurement documents, assess compliance, and develop audit reports. For instance, participants will engage in role-playing scenarios to simulate supplier audits and practice communication skills. They will also work on collaborative projects to create audit checklists and reports. Participants will produce tangible outputs, such as audit checklists and performance assessment reports, demonstrating their understanding of procurement audit principles and practices, which can be directly applied in their workplace. This approach ensures that learning is both practical and relevant, enhancing retention and application of knowledge. Target audience: This course is suitable for: Procurement Managers responsible for overseeing procurement activities and compliance. Internal Auditors focused on evaluating procurement processes and controls. Supply Chain Professionals involved in supplier selection and performance management. Compliance Officers ensuring adherence to regulations and organisational policies. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Barcelona, Vienna, Rome Course objectives: - Assess procurement processes for compliance with regulations and policies, producing a compliance report. - Analyse supplier performance metrics to identify areas for improvement, creating a performance assessment. - Evaluate the effectiveness of procurement strategies in achieving organisational goals, summarising findings. - Develop audit checklists tailored to specific procurement activities, ensuring thorough evaluations. - Justify recommendations for enhancing procurement practices based on audit findings, presenting to stakeholders. - Construct comprehensive audit reports that communicate key insights and recommendations, ready for review. - Identify risks within procurement processes and propose mitigation strategies, detailing action plans. Target competencies: - Conducting thorough procurement process evaluations. - Identifying and mitigating procurement risks effectively. - Analysing supplier performance data for actionable insights. - Documenting audit findings and recommendations clearly and concisely. - Communicating audit results to stakeholders persuasively and effectively. - Implementing best practices in procurement auditing for continuous improvement. Course outline: - Day 1: Introduction to Procurement Auditing. Understanding the purpose and scope of procurement audits and their impact on organisational performance. Identifying key regulations and compliance requirements relevant to procurement activities. Exploring the role of procurement audits in risk management and decision-making processes. Overview of procurement processes and their audit implications, including key stakeholders. Introduction to audit methodologies and frameworks used in procurement auditing. Applied activity: Participants will review a fictional procurement process, identifying potential compliance issues and risks. They will discuss their findings in small groups, focusing on the implications of non-compliance and how to address them effectively, ensuring a comprehensive understanding of audit requirements. Output: A summary report highlighting identified risks, compliance gaps, and suggested corrective actions. - Day 2: Data Analysis for Procurement Audits. Collecting and analysing procurement data effectively to support audit conclusions and recommendations. Utilising key performance indicators (KPIs) for supplier assessment and performance tracking. Identifying trends and anomalies in procurement spending to inform decision-making. Applying data analysis tools and techniques for audits, including software applications and spreadsheets. Interpreting data to support audit conclusions and enhance procurement strategies. Applied activity: Using provided procurement data, participants will analyse supplier performance metrics and identify areas for improvement. They will prepare a presentation of their findings, focusing on actionable recommendations for management, ensuring clarity and relevance in their analysis. Output: A presentation summarising supplier performance analysis, including visual data representations and recommendations. - Day 3: Conducting Supplier Audits. Developing criteria for supplier evaluation and selection based on organisational needs and compliance requirements. Understanding the supplier audit process and its significance in maintaining supplier relationships. Creating supplier audit checklists tailored to specific needs and procurement activities. Conducting effective supplier interviews and assessments to gather relevant information. Documenting supplier audit findings and recommendations for future reference and action. Applied activity: In pairs, participants will conduct a mock supplier audit based on a fictional supplier profile, using a checklist to assess compliance and performance. They will role-play as auditors and suppliers to enhance their skills, ensuring a realistic understanding of the audit process. Output: A completed supplier audit report with findings, recommendations, and an action plan for improvement. - Day 4: Reporting and Communicating Audit Findings. Structuring audit reports for clarity and impact, ensuring key findings are highlighted effectively. Communicating findings to stakeholders effectively, tailoring messages to different audiences. Developing actionable recommendations based on audit results to drive procurement improvements. Understanding the importance of follow-up actions post-audit to ensure compliance and implementation. Utilising visual aids to enhance report presentations and facilitate stakeholder understanding. Applied activity: Participants will draft an audit report based on their previous day's supplier audit findings, focusing on clear communication and actionable insights. They will prepare to present their findings to a mock stakeholder group, ensuring their recommendations are persuasive and well-supported. Output: A comprehensive audit report ready for presentation to stakeholders, including visual aids and key recommendations. - Day 5: Integrated Procurement Audit Practice. Integrating audit findings into procurement strategy development for continuous improvement. Evaluating the overall effectiveness of procurement processes and identifying areas for enhancement. Developing a continuous improvement plan for procurement based on audit insights and stakeholder feedback. Understanding the role of technology in procurement audits, including software tools and data analytics. Preparing for future audits and compliance checks, ensuring readiness and alignment with best practices. Applied activity: Participants will work in groups to create a comprehensive procurement audit plan for a fictional organisation, integrating all elements learned throughout the course. They will present their plan to the class for feedback and discussion, ensuring a collaborative approach to audit strategy development. Output: A detailed procurement audit plan outlining strategies, processes, and compliance measures, ready for implementation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6202 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6202 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6213 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6213 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6209 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6209 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6198 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6198 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6217 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6217 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14767 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14767 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6195 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6195 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6206 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6206 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6192 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6192 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6203 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6203 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6214 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6214 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14768 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14768 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6210 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6210 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6199 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6199 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6218 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6218 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14769 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14769 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6196 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6196 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6207 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6207 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6193 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6193 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6204 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6204 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14770 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14770 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6215 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6215 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6211 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6211 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6200 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6200 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6219 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6219 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6197 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6197 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14771 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14771 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6208 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6208 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6194 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6194 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6205 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6205 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14772 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14772 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6216 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6216 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6212 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6212 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6201 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6201 ## Facility Planning and Management URL: https://smarthorizon.uk/course/facility-planning-and-management Brochure: https://smarthorizon.uk/course/facility-planning-and-management/brochure.pdf Course reference: facility-planning-and-management Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Facility Planning and Management equips professionals with the skills to design, optimise, and manage facilities effectively. Participants will learn to align facility operations with organisational goals, ensuring efficient use of resources and compliance with regulations. Why attend: Facility managers face significant challenges in optimising space utilisation, ensuring compliance with health and safety regulations, and managing operational costs. Poor facility planning can lead to increased expenses, inefficient workflows, and reduced employee productivity. This course addresses these critical issues by providing participants with practical strategies for effective facility management, enabling them to make informed decisions that enhance organisational performance and employee satisfaction. By mastering these skills, attendees will be better equipped to navigate the complexities of facility operations, ensuring that their organisations can adapt to changing needs and maintain a competitive edge in their respective industries. Participants will engage in hands-on exercises that simulate real-world facility planning scenarios, allowing them to apply theoretical knowledge to practical situations. They will learn to assess facility needs, develop comprehensive space plans, and implement management strategies that enhance operational efficiency. Additionally, the course will cover compliance with relevant regulations and the integration of technology in facility management. This practical approach ensures that attendees can apply their learning directly to workplace challenges, improving their ability to manage facilities effectively and contribute to their organisation's success. By the end of the course, participants will have developed the skills necessary to lead facility planning initiatives confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulation exercises to build practical capabilities in facility planning and management. Participants will work on real-life scenarios, developing space utilisation plans, compliance checklists, and maintenance schedules. Specific exercises will include conducting facility assessments and presenting management strategies to stakeholders. Outputs include detailed facility assessments, management plans, and compliance documentation, ensuring participants leave with tangible skills and resources that can be immediately applied in their roles. This hands-on approach fosters collaboration and critical thinking, allowing participants to learn from each other while addressing common facility management challenges and enhancing their ability to implement effective solutions. Target audience: This course is suitable for: Facility Managers responsible for operational efficiency and compliance. Real Estate Professionals involved in space planning and leasing activities. Operations Managers seeking to optimise facility resources and workflows. Project Managers overseeing facility construction or renovation projects. Health and Safety Officers ensuring compliance with regulations in facility operations. Destinations: Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Vienna, Amsterdam, Singapore, London, Rome, Barcelona Course objectives: - Assess facility needs based on organisational goals and user requirements. - Design a comprehensive space utilisation plan that maximises efficiency and meets user needs. - Evaluate compliance with health and safety regulations in facility management processes. - Construct a maintenance schedule that minimises downtime and optimises resource allocation. - Prioritise facility upgrades based on budget constraints and organisational impact assessments. - Justify facility management decisions using data-driven analysis and stakeholder feedback. - Develop a risk assessment plan to identify potential hazards in facility operations. - Integrate technology solutions to enhance facility management practices and improve efficiency. Target competencies: - Conducting facility needs assessments based on user requirements and organisational goals. - Developing strategic space utilisation plans that enhance efficiency and user satisfaction. - Implementing health and safety compliance measures to mitigate risks in facility management. - Creating effective maintenance schedules that align with operational priorities. - Analysing data to inform facility management decisions and improve performance. - Managing facility-related budgets and resources to maximise value and minimise costs. - Utilising technology to streamline facility management processes and enhance communication. - Collaborating with stakeholders to ensure facility plans meet diverse needs. Course outline: - Day 1: Understanding Facility Planning Fundamentals. Introduction to facility planning concepts and principles, including key definitions and frameworks. Identifying key stakeholders in facility management and their roles in the planning process. Assessing the impact of facility design on organisational performance and employee satisfaction. Understanding regulations and compliance requirements relevant to facility management. Exploring the role of technology in facility management, including software tools and systems. Applied activity: Participants will conduct a needs assessment for a fictional organisation, identifying key stakeholders and their requirements. They will analyse how facility design impacts performance and user experience, presenting their findings to the group, focusing on practical implications for management. Output: A comprehensive needs assessment report detailing stakeholder requirements and facility design implications. - Day 2: Space Utilisation and Design Strategies. Principles of effective space planning and design, focusing on user-centric approaches. Techniques for space optimisation and layout planning to enhance functionality. Utilising CAD tools for facility design and visualisation of space plans. Evaluating different space utilisation models, including open-plan and hybrid workspaces. Understanding the impact of flexible workspaces on employee productivity and collaboration. Applied activity: Using CAD software, participants will design a space plan for a fictional office, focusing on optimisation, user experience, and compliance with regulations. They will present their designs to peers for feedback and discussion, refining their plans based on collaborative input. Output: A detailed space utilisation plan with layout designs and justifications. - Day 3: Compliance and Safety in Facility Management. Overview of health and safety regulations affecting facilities, including legal requirements. Conducting risk assessments for facility operations to identify potential hazards. Developing compliance checklists and protocols to ensure adherence to regulations. Implementing safety training for staff to promote a culture of safety within facilities. Monitoring and reporting on compliance status to stakeholders and regulatory bodies. Applied activity: Participants will create a compliance checklist for a fictional facility, identifying potential risks and necessary safety measures. They will role-play as facility managers presenting their compliance strategies to a mock board of directors, addressing concerns and questions. Output: A compliance checklist and risk assessment report detailing identified hazards and mitigation strategies. - Day 4: Maintenance Management and Operational Efficiency. Developing a proactive maintenance strategy that aligns with organisational goals. Understanding the role of technology in maintenance management, including CMMS systems. Creating a maintenance schedule based on facility needs and operational priorities. Evaluating maintenance costs and resource allocation for maximum efficiency. Implementing performance metrics for maintenance effectiveness and continuous improvement. Applied activity: Participants will develop a maintenance schedule for a fictional facility, prioritising tasks based on operational impact, costs, and available resources. They will justify their scheduling decisions to the group, considering potential challenges and solutions. Output: A comprehensive maintenance management plan outlining scheduled tasks and resource allocations. - Day 5: Integrated Facility Management Application. Integrating planning, design, compliance, and maintenance strategies into a cohesive approach. Utilising data analytics for informed decision-making in facility management. Developing a facility management strategy aligned with organisational goals and stakeholder needs. Creating a facility management action plan that outlines key initiatives and timelines. Presenting facility management plans to stakeholders, highlighting benefits and expected outcomes. Applied activity: Participants will work in teams to create an integrated facility management strategy for a fictional organisation, combining all elements learned throughout the course. They will present their strategy to a panel of stakeholders for evaluation, addressing feedback and refining their approach. Output: A comprehensive facility management strategy presentation, including an action plan and stakeholder feedback. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14773 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14773 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6230 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6230 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6241 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6241 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6237 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6237 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6227 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6227 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6245 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6245 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14774 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14774 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6224 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6224 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6234 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6234 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6221 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6221 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6231 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6231 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14775 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14775 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6242 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6242 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6238 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6238 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6228 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6228 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6246 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6246 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14776 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14776 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6225 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6225 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6235 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6235 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6222 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6222 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6232 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6232 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6243 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6243 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14777 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14777 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6239 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6239 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6229 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6229 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6247 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6247 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6226 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6226 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14778 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14778 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6236 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6236 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6223 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6223 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6233 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6233 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6244 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6244 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6240 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6240 ## Blockchain for Supply Chain Management URL: https://smarthorizon.uk/course/blockchain-for-supply-chain-management Brochure: https://smarthorizon.uk/course/blockchain-for-supply-chain-management/brochure.pdf Course reference: blockchain-for-supply-chain-management Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores the integration of blockchain technology in supply chain management, focusing on enhancing transparency, traceability, and efficiency. Participants will engage with real-world scenarios to develop practical skills in implementing blockchain solutions tailored to supply chain challenges. Why attend: Supply chain professionals face increasing pressure to improve transparency and traceability in their operations. Traditional systems often lack the necessary visibility, leading to inefficiencies, fraud, and increased costs. Understanding how blockchain can address these issues is crucial for maintaining competitiveness and meeting regulatory demands. This course will equip participants with the skills to assess their current supply chain processes, identify inefficiencies, and design blockchain solutions that enhance data integrity, streamline operations, and foster collaboration among stakeholders. By mastering these capabilities, participants can drive innovation and ensure compliance in their supply chains, ultimately improving customer satisfaction and loyalty. Participants will gain hands-on experience in evaluating supply chain challenges and designing blockchain applications that meet specific organisational needs. They will engage in practical exercises that simulate real-world scenarios, allowing them to apply blockchain principles effectively. By the end of the course, attendees will be capable of constructing implementation plans, justifying technology choices, and communicating complex concepts to both technical and non-technical stakeholders. This comprehensive approach ensures that participants leave with actionable insights and the confidence to lead blockchain initiatives within their organisations, making informed decisions that enhance operational efficiency and strategic alignment. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group discussions, and hands-on workshops to facilitate learning. Participants will engage in simulations that mimic real-world supply chain scenarios, allowing them to apply blockchain principles in practice. Each day includes collaborative activities where participants will work in teams to develop solutions, assess their designs, and present findings. Outputs will include project proposals, process maps, and implementation plans that demonstrate their understanding of blockchain applications in supply chain management. This practical approach ensures that participants not only learn theoretical concepts but also gain valuable experience in applying these concepts to real-world challenges, enhancing their professional capabilities. Target audience: This course is suitable for: Supply Chain Managers: Responsible for overseeing supply chain operations and seeking innovative solutions. Logistics Coordinators: Focused on improving the efficiency of logistics and transportation processes. Procurement Specialists: Involved in sourcing and supplier management, needing to ensure transparency. Operations Analysts: Tasked with analysing supply chain performance and identifying areas for improvement. Destinations: Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Analyse current supply chain challenges and inefficiencies related to data management. - Design a blockchain-based solution for enhancing traceability in a fictional supply chain scenario. - Evaluate the impact of blockchain on supply chain transparency and stakeholder trust. - Construct a prototype blockchain model to track product provenance from supplier to consumer. - Justify the selection of blockchain technology over traditional systems in specific supply chain contexts. - Assess the regulatory implications of implementing blockchain in supply chains across different jurisdictions. Target competencies: - Evaluate supply chain processes for blockchain integration. - Design and prototype blockchain applications for supply chain use cases. - Assess the regulatory landscape affecting blockchain in supply chains. - Facilitate stakeholder engagement to promote blockchain adoption. - Implement data management strategies using blockchain technology. - Communicate technical blockchain concepts to non-technical stakeholders. Course outline: - Day 1: Introduction to Blockchain Technology. Define blockchain and its core components relevant to supply chains. Explore the principles of decentralisation and immutability in blockchain. Discuss the differences between public and private blockchains and their implications. Identify key blockchain platforms used in supply chain management. Examine case studies of blockchain applications in various industries. Applied activity: Participants will analyse a case study of a company that implemented blockchain in its supply chain. They will identify key challenges the company faced and how blockchain addressed them, focusing on specific outcomes and lessons learned. Output: A report summarising the case study analysis and key takeaways. - Day 2: Assessing Supply Chain Inefficiencies. Identify common inefficiencies in traditional supply chain systems and their impacts. Utilise process mapping to visualise supply chain workflows and bottlenecks. Conduct a SWOT analysis of existing supply chain processes to identify strengths and weaknesses. Evaluate data integrity issues and their impact on supply chain performance. Discuss the role of technology in modernising supply chains and improving efficiency. Applied activity: In groups, participants will map out a fictional supply chain process, highlighting inefficiencies and areas for improvement. They will then present their findings, including suggested blockchain solutions to address these inefficiencies. Output: A process map illustrating the current state and proposed improvements. - Day 3: Designing Blockchain Solutions. Explore the design principles of blockchain applications in supply chains and their benefits. Identify key stakeholders and their requirements for blockchain solutions in supply chains. Develop user stories to guide blockchain application design and functionality. Create a high-level architecture for a blockchain solution tailored to specific needs. Discuss interoperability with existing supply chain systems and data sources. Applied activity: Participants will work in teams to design a blockchain solution for a specific supply chain challenge, considering stakeholder needs and system architecture. They will present their designs to the class for feedback. Output: A design document outlining the proposed blockchain solution. - Day 4: Implementing Blockchain in Supply Chains. Discuss the steps for implementing blockchain technology in supply chains, from planning to execution. Explore the importance of change management in technology adoption and user training. Identify potential barriers to blockchain implementation and strategies to overcome them. Evaluate pilot projects and scaling strategies for blockchain solutions in supply chains. Discuss best practices for data governance in blockchain applications and compliance. Applied activity: Participants will develop an implementation plan for their designed blockchain solution, including timelines, resources, and risk management strategies. They will present their plans to the class for critique and improvement suggestions. Output: An implementation plan detailing the steps and considerations for deploying the blockchain solution. - Day 5: Evaluating Impact and Future Trends. Assess the impact of blockchain on supply chain efficiency, transparency, and stakeholder trust. Explore future trends in blockchain technology and its potential applications in supply chain management. Discuss regulatory considerations and compliance challenges associated with blockchain adoption. Evaluate the role of emerging technologies alongside blockchain in enhancing supply chains. Identify metrics for measuring the success of blockchain implementations in real-world scenarios. Applied activity: Participants will conduct a comprehensive evaluation of their blockchain solution's potential impact on a fictional supply chain, considering efficiency, transparency, and stakeholder trust. They will prepare a presentation summarising their findings. Output: An evaluation report summarising the expected impact and success metrics. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14779 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14779 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6264 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6264 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6254 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6254 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6272 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6272 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6251 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6251 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6261 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6261 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6248 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6248 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14780 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14780 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6258 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6258 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6269 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6269 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6265 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6265 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6255 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6255 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14781 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14781 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6273 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6273 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6252 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6252 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6262 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6262 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14782 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14782 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6249 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6249 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6259 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6259 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6270 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6270 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6266 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6266 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6256 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6256 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14783 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14783 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6274 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6274 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6253 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6253 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6263 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6263 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6250 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6250 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14784 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14784 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6260 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6260 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6271 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6271 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6267 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6267 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6257 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6257 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6275 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6275 ## Category Management in Procurement URL: https://smarthorizon.uk/course/category-management-in-procurement Brochure: https://smarthorizon.uk/course/category-management-in-procurement/brochure.pdf Course reference: category-management-in-procurement Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Category Management in Procurement equips professionals with the skills to strategically manage procurement categories. Participants will learn to analyse spend data, develop category strategies, and implement effective supplier management practices, enhancing procurement efficiency and value delivery. Why attend: Procurement professionals often face challenges in optimising supplier relationships and managing diverse categories effectively. Understanding category management enables them to align procurement strategies with organisational goals, ensuring that resources are allocated efficiently and risks are mitigated. This course addresses these critical issues by providing practical frameworks and tools for effective category management. Participants will learn to analyse procurement spend data, identify opportunities for cost savings, and develop strategies that enhance supplier collaboration, which is essential for driving innovation and improving service delivery in their organisations. By mastering these skills, participants will be better equipped to make informed decisions that impact their procurement processes positively. Participants will engage in hands-on exercises that simulate real-world procurement scenarios, allowing them to practice developing category strategies, conducting market analysis, and negotiating with suppliers. They will also explore the importance of stakeholder engagement in the category management process, ensuring that their strategies are aligned with broader business objectives. By mastering these capabilities, procurement professionals will be better positioned to make informed decisions that drive cost savings and improve supplier performance, ultimately contributing to the organisation's bottom line. This course will empower them to implement best practices that lead to sustainable procurement outcomes, enhancing their overall effectiveness in the procurement function. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to reinforce learning. Participants will analyse real procurement data, develop category plans, and engage in role-playing exercises to practice negotiation techniques. Each session culminates in a practical output, such as a category strategy document or a supplier assessment report, ensuring that participants can apply their learning directly to their roles. Additionally, peer feedback sessions will enhance collaborative learning, allowing participants to refine their strategies and approaches based on group insights. This hands-on approach ensures that theoretical concepts are translated into actionable skills relevant to their daily procurement activities. Target audience: This course is suitable for: Procurement Managers responsible for category strategy development. Category Managers tasked with supplier relationship management. Supply Chain Analysts focusing on procurement data analysis. Purchasing Agents involved in contract negotiations and supplier selection. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Vienna, London, Dubai, Frankfurt, Barcelona, Cape Town, Rome Course objectives: - Analyse procurement spend data to identify category opportunities and risks. - Develop a comprehensive category management strategy tailored to specific organisational needs. - Assess supplier performance using key performance indicators (KPIs) and benchmarking techniques. - Construct effective negotiation strategies for supplier contracts based on market analysis. - Prioritise procurement initiatives within a category to maximise value and efficiency. - Justify category management decisions to stakeholders using data-driven insights. Target competencies: - Conducting thorough spend analysis to inform category decisions. - Formulating strategic category plans that align with business objectives. - Implementing supplier performance measurement frameworks effectively. - Negotiating contracts that deliver optimal value and risk management. - Prioritising procurement activities based on strategic importance and impact. - Utilising data analytics tools to enhance category insights. Course outline: - Day 1: Introduction to Category Management. Defining category management and its importance in procurement for organisational success. Understanding the category lifecycle and its phases for effective management and strategy development. Identifying key stakeholders in category management processes and their roles. Exploring the role of data analytics in category decision-making and supplier selection. Overview of category management frameworks and best practices for implementation in various sectors. Applied activity: Participants will analyse a fictional procurement dataset to identify key categories and their spend patterns. They will discuss findings in groups and propose initial category priorities, considering organisational goals, market trends, and potential risks. Output: A summary report outlining identified categories, prioritisation rationale, and initial recommendations. - Day 2: Developing Category Strategies. Conducting market research to inform category strategies and supplier selection processes. Setting clear category objectives aligned with organisational goals and performance metrics. Identifying risks and opportunities within categories to enhance strategic planning and execution. Creating a category strategy template for consistent application across categories and departments. Engaging relevant stakeholders in the strategy development process to ensure buy-in and support. Applied activity: In groups, participants will develop a category strategy for a selected category, incorporating market research, risk assessment, and stakeholder input. They will present their strategies to the class for feedback and discussion, focusing on implementation feasibility. Output: A comprehensive category strategy document that includes objectives, risks, and stakeholder engagement plans. - Day 3: Supplier Selection and Management. Defining criteria for supplier selection and evaluation based on strategic fit and capability. Utilising supplier scorecards and KPIs for ongoing performance assessment and improvement. Exploring effective supplier relationship management techniques for collaboration and innovation. Implementing risk management strategies in supplier selection and contract negotiation processes. Negotiating terms and conditions with suppliers to achieve optimal outcomes and mitigate risks. Applied activity: Participants will role-play a supplier negotiation scenario, applying techniques learned in class. They will negotiate terms based on a provided case study, focusing on value creation, risk mitigation, and long-term partnership potential. Output: A negotiated contract summary highlighting key terms, conditions, and agreed performance metrics. - Day 4: Performance Measurement and Continuous Improvement. Establishing KPIs for category performance measurement and supplier evaluation to drive accountability. Conducting supplier performance reviews and feedback sessions to drive continuous improvement and innovation. Utilising benchmarking to identify best practices and enhance category performance across the organisation. Implementing corrective actions based on performance data and supplier feedback to improve outcomes. Fostering a culture of continuous improvement in procurement practices through regular training and development. Applied activity: Participants will conduct a mock supplier performance review using a fictional supplier scorecard. They will identify areas for improvement and propose actionable plans, considering both qualitative and quantitative data gathered during the review process. Output: A performance review report with recommendations for improvement and a follow-up action plan. - Day 5: Integrated Category Management Practice. Integrating category management practices across the procurement function for synergy and efficiency. Aligning category strategies with overall business strategy and objectives for maximum impact. Utilising technology and tools for effective category management and data analysis to enhance decision-making. Developing a roadmap for category management implementation and continuous monitoring to ensure success. Preparing for future trends in procurement and category management practices to remain competitive. Applied activity: In teams, participants will create an integrated category management plan that incorporates strategies, supplier management, and performance measurement. They will present their plans to a panel for evaluation, focusing on strategic alignment, implementation feasibility, and expected outcomes. Output: An integrated category management plan that outlines strategies, KPIs, and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6293 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6293 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6283 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6283 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6300 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6300 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6279 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6279 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6290 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6290 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14785 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14785 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6276 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6276 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6287 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6287 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6297 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6297 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6294 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6294 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6284 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6284 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14786 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14786 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6301 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6301 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6280 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6280 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6291 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6291 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14787 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14787 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6277 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6277 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6288 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6288 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6298 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6298 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6295 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6295 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14788 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14788 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6285 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6285 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6302 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6302 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6281 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6281 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6292 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6292 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6278 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6278 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14789 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14789 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6289 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6289 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6299 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6299 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6296 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6296 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14790 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14790 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6286 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6286 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6303 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6303 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6282 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6282 ## AI-Powered Procurement & Logistics: Optimizing Supply Chain Operations URL: https://smarthorizon.uk/course/ai-powered-procurement-and-logistics-optimizing-supply-chain-operations Brochure: https://smarthorizon.uk/course/ai-powered-procurement-and-logistics-optimizing-supply-chain-operations/brochure.pdf Course reference: ai-powered-procurement-and-logistics-optimizing-supply-chain-operations Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on leveraging AI technologies to enhance procurement and logistics processes. Participants will explore practical applications of AI in supply chain management, aiming to improve efficiency, reduce costs, and make data-driven decisions in their operations. Why attend: Procurement and logistics professionals face increasing pressure to optimise supply chains amidst rising costs and complex market dynamics. Understanding how to harness AI can lead to significant improvements in operational efficiency, enabling teams to respond swiftly to market changes and customer demands. This course addresses the challenges of integrating AI into existing processes, ensuring that participants can effectively implement these technologies. By mastering AI applications, professionals can enhance supplier collaboration, streamline inventory management, and improve overall responsiveness to customer needs, ultimately driving competitive advantage in their organisations. Moreover, the course will cover the ethical considerations of AI, ensuring responsible practices in procurement and logistics. Participants will develop practical skills in analysing procurement data, forecasting demand, and automating logistics operations. By engaging in hands-on exercises and real-world scenarios, they will learn to identify opportunities for AI application, make informed decisions, and drive strategic improvements in their organisations. This course equips professionals with the tools to enhance their supply chain operations and achieve measurable results. Participants will also explore the implications of AI on supplier relationships and risk management, ensuring a comprehensive understanding of how to leverage AI effectively while maintaining operational integrity and compliance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulations to build participants' capabilities in AI-powered procurement and logistics. Each day features practical exercises where participants analyse data sets, develop AI-driven strategies, and simulate decision-making scenarios. For instance, participants will work with real procurement data to identify inefficiencies and propose AI solutions. They will produce actionable insights, strategic plans, and optimisation models as tangible outputs, reinforcing their learning through real-world applications. This hands-on approach ensures that participants can translate theoretical knowledge into practical skills that can be immediately applied in their roles, fostering a deeper understanding of AI's impact on supply chain operations. Target audience: This course is suitable for: Procurement Managers responsible for sourcing and supplier management. Logistics Coordinators overseeing transportation and distribution operations. Supply Chain Analysts focused on data analysis and process optimisation. Operations Managers aiming to enhance efficiency through technology integration. Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Rome, Cape Town Course objectives: - Analyse procurement data to identify inefficiencies and opportunities for AI integration. - Design AI-driven forecasting models to improve demand planning accuracy. - Evaluate logistics processes for automation potential using AI technologies. - Construct a strategic procurement plan that incorporates AI insights and analytics. - Prioritise AI tools based on specific supply chain challenges and organisational needs. - Justify the implementation of AI solutions through cost-benefit analysis and risk assessment. Target competencies: - Data analysis for procurement optimisation. - AI model design for demand forecasting. - Logistics process evaluation and automation. - Strategic planning for AI implementation in supply chains. - Cost-benefit analysis for technology investments. - Risk assessment in AI adoption for logistics. Course outline: - Day 1: Understanding AI in Supply Chain. Introduction to AI technologies relevant to procurement and logistics. The impact of AI on supply chain efficiency and cost reduction. Key AI applications in procurement and logistics management. Challenges and considerations in AI adoption for supply chains. Case studies of successful AI implementations in industry. Applied activity: Participants will analyse a fictional company's procurement data to identify inefficiencies and potential AI applications. They will work in groups to discuss findings and propose AI solutions, considering factors such as cost, implementation feasibility, and expected outcomes. Output: A report outlining identified inefficiencies and suggested AI applications with implementation strategies. - Day 2: AI-Driven Demand Forecasting. Fundamentals of demand forecasting in supply chains and its significance. Data sources and analytics techniques for accurate forecasting. Designing AI models for demand prediction and their validation. Evaluating forecasting accuracy using performance metrics and tools. Integrating forecasting models into procurement and inventory management processes. Applied activity: Using provided historical sales data, participants will design an AI-driven forecasting model and simulate its application in a procurement scenario. They will assess the model's accuracy, make adjustments based on simulated outcomes, and prepare a presentation of their findings. Output: A demand forecasting model with performance metrics and recommendations for improvement. - Day 3: Automating Logistics Operations with AI. Overview of logistics automation technologies and their benefits. Identifying logistics processes suitable for AI automation and optimisation. Implementing AI solutions in transportation, warehousing, and inventory management. Evaluating the impact of automation on logistics performance and cost efficiency. Best practices for managing and sustaining automated logistics systems. Applied activity: Participants will evaluate a logistics process in a fictional company and propose AI automation solutions, considering cost, efficiency, potential risks, and implementation challenges. They will present their recommendations to the group for feedback and discussion. Output: A proposal document detailing automation recommendations, expected outcomes, and implementation steps. - Day 4: Strategic Procurement Planning. Developing a strategic procurement plan that incorporates AI insights and analytics. Assessing supplier capabilities and AI readiness for collaboration. Risk management in AI-driven procurement strategies and supplier relationships. Conducting cost-benefit analysis for AI investments in procurement. Aligning procurement strategies with organisational goals and market demands. Applied activity: In groups, participants will develop a strategic procurement plan for a fictional company, integrating AI insights, risk assessments, and supplier evaluations. They will present their plans to the class for critique and discussion, focusing on feasibility and strategic alignment. Output: A comprehensive strategic procurement plan with AI integration and risk management strategies. - Day 5: Integrated AI Solutions for Supply Chain Optimisation. Combining AI applications across procurement and logistics for synergy. Creating a holistic supply chain strategy that leverages AI capabilities. Measuring success and performance in AI implementations through KPIs. Continuous improvement and adaptation of AI solutions in supply chains. Future trends in AI for supply chain management and innovation. Applied activity: Participants will work on an integrated project that combines AI-driven procurement and logistics strategies, simulating real-world decision-making scenarios. They will collaborate to address challenges, propose comprehensive solutions, and evaluate the effectiveness of their strategies. Output: A strategic report outlining an integrated AI solution for supply chain optimisation, including projected impacts and implementation considerations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6328 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6328 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6307 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6307 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6318 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6318 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6304 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6304 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14791 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14791 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6315 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6315 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6325 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6325 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6322 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6322 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6312 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6312 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6329 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6329 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14792 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14792 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6308 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6308 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6319 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6319 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6305 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6305 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6316 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6316 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14793 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14793 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6326 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6326 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6323 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6323 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6313 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6313 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6330 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6330 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14794 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14794 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6309 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6309 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6320 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6320 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6306 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6306 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6317 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6317 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14795 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14795 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6327 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6327 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6324 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6324 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6314 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6314 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6331 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6331 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14796 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14796 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6310 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6310 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6321 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6321 ## Accounting Policies and Procedures URL: https://smarthorizon.uk/course/accounting-policies-and-procedures Brochure: https://smarthorizon.uk/course/accounting-policies-and-procedures/brochure.pdf Course reference: accounting-policies-and-procedures Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of accounting policies and procedures, focusing on their development, implementation, and compliance. Participants will learn to create effective policies that align with regulatory standards and enhance financial reporting accuracy. Why attend: Accounting policies and procedures are critical for ensuring compliance with financial regulations and standards, which can significantly impact an organisation's credibility and operational efficiency. Many professionals face challenges in developing and maintaining these policies, leading to inconsistencies in financial reporting, potential legal issues, and financial misstatements. This course addresses these challenges by providing participants with the skills to create robust policies that not only meet regulatory requirements but also support strategic financial management. Participants will engage in practical exercises that simulate real-world scenarios, enhancing their ability to make informed decisions regarding policy implementation and compliance monitoring. Participants will gain practical skills in drafting, reviewing, and implementing accounting policies tailored to their organisation's needs. They will engage in real-world scenarios that require them to assess existing policies, identify gaps, and propose improvements, thereby enhancing their decision-making capabilities in financial management. This course will also cover effective communication strategies for policy rollout, ensuring that all stakeholders understand their roles in compliance. By the end of the programme, participants will be equipped to foster a culture of accountability and transparency in financial reporting, ultimately contributing to their organisation's success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of case studies, workshops, and practical exercises to facilitate hands-on learning. Participants will analyse real-world accounting scenarios, draft policy documents, and engage in group discussions to critique and refine their work. Specific exercises will include role-playing policy implementation challenges and conducting peer reviews of drafted policies. Participants will also create compliance checklists and monitoring tools to ensure ongoing adherence to established policies. The outputs will include a comprehensive set of accounting policies tailored to their organisation's requirements, along with a compliance checklist and a communication plan for policy implementation. This approach ensures that participants not only learn theoretical concepts but also apply them in practical contexts, reinforcing their understanding and capability. Target audience: This course is suitable for: Financial Managers responsible for policy development and compliance. Accountants tasked with implementing and monitoring accounting procedures. Internal Auditors focusing on compliance and risk management. Finance Directors overseeing financial strategy and reporting. Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Cape Town, Vienna Course objectives: - Develop accounting policies that comply with relevant regulations and standards. - Assess the effectiveness of existing accounting procedures within an organisation. - Draft comprehensive accounting policy documents for various financial activities. - Evaluate the impact of accounting policies on financial reporting accuracy. - Implement procedures for regular review and updates of accounting policies. - Justify the need for specific accounting policies based on organisational context. Target competencies: - Ability to draft clear and concise accounting policies. - Skill in evaluating the effectiveness of financial procedures. - Proficiency in aligning accounting policies with regulatory standards. - Capability to implement and monitor compliance with accounting policies. - Aptitude for conducting policy reviews and updates. - Expertise in identifying gaps in existing accounting procedures. Course outline: - Day 1: Understanding Accounting Policies and Their Importance. Definition of accounting policies and procedures and their role in financial reporting. Overview of regulatory frameworks (IFRS, GAAP) and their implications for practice. Importance of consistency in financial reporting for stakeholder trust and compliance. Common challenges in policy development and implementation within organisations. Role of accounting policies in risk management and compliance monitoring. Applied activity: Participants will analyse a fictional company's existing accounting policies, identifying strengths and weaknesses based on regulatory compliance and best practices. They will work in groups to discuss their findings and suggest improvements to enhance policy effectiveness. Output: A summary report highlighting key findings and recommendations for policy enhancements. - Day 2: Developing Effective Accounting Policies. Key components of accounting policies and their documentation requirements. Steps in developing accounting policies tailored to organisational needs and context. Stakeholder involvement in policy creation and approval processes for buy-in. Best practices for policy documentation and ensuring clarity and accessibility. Case studies of effective accounting policies in various sectors and their outcomes. Applied activity: Using a provided template, participants will draft a policy for revenue recognition, ensuring alignment with relevant standards and organisational needs. They will collaborate in pairs to critique each other's drafts and provide constructive feedback for improvement. Output: A drafted revenue recognition policy document with peer feedback incorporated. - Day 3: Implementing and Communicating Policies. Strategies for effective policy implementation across different departments and teams. Training staff on new accounting procedures and compliance requirements effectively. Communication plans for policy rollout to ensure understanding and adherence. Monitoring compliance with accounting policies and procedures through established metrics. Feedback mechanisms for ongoing policy improvement and stakeholder engagement. Applied activity: Participants will create a communication plan for implementing their drafted revenue recognition policy, detailing how to inform and train relevant staff members. They will present their plans to the group for discussion and refinement. Output: A comprehensive communication plan outlining key messages, training strategies, and timelines for policy implementation. - Day 4: Reviewing and Updating Accounting Policies. Importance of regular policy reviews to maintain relevance and compliance. Methods for assessing policy effectiveness and compliance through audits. Identifying triggers for policy updates based on regulatory changes and organisational feedback. Documenting changes in accounting procedures and policies for transparency. Engaging stakeholders in the review process for buy-in and support. Applied activity: Participants will conduct a mock review of an existing accounting policy, identifying areas for improvement and proposing updates based on recent regulatory changes and organisational feedback. They will present their findings to the group for discussion. Output: A revised accounting policy document with annotations on proposed changes and justifications for updates. - Day 5: Integrating Policies into Financial Operations. Aligning accounting policies with business objectives and operational needs for effectiveness. Case studies on successful policy integration within organisations and lessons learned. Tools for monitoring policy compliance and effectiveness in real-time. Assessing the impact of policies on financial performance and reporting accuracy. Developing a culture of compliance and accountability within the organisation. Applied activity: Participants will work in teams to develop an integrated policy framework that aligns accounting policies with overall business strategy, considering operational impacts and compliance requirements. They will present their frameworks to the class for feedback and discussion. Output: A comprehensive integrated policy framework document with strategic alignment and compliance considerations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6356 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6356 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6336 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6336 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6346 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6346 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6332 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6332 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14797 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14797 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6343 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6343 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6353 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6353 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6350 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6350 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6340 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6340 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6357 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6357 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14798 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14798 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6337 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6337 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6347 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6347 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6333 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6333 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14799 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14799 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6344 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6344 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6354 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6354 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6351 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6351 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6341 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6341 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14800 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14800 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6358 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6358 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6338 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6338 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6348 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6348 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6334 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6334 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14801 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14801 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6345 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6345 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6355 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6355 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6352 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6352 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6342 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6342 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14802 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14802 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6359 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6359 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6339 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6339 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6349 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6349 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6335 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6335 ## Advanced Budgeting Training URL: https://smarthorizon.uk/course/advanced-budgeting-training Brochure: https://smarthorizon.uk/course/advanced-budgeting-training/brochure.pdf Course reference: advanced-budgeting-training Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Advanced Budgeting Training equips professionals with sophisticated budgeting techniques and analytical skills necessary for effective financial management. Participants will learn to develop, implement, and monitor complex budgets while aligning financial strategies with organisational goals, enhancing their decision-making capabilities in dynamic environments. Why attend: Budgeting is a critical function that directly impacts an organisation's financial health and strategic direction. Professionals often face challenges such as forecasting inaccuracies, resource allocation inefficiencies, and the need for real-time financial insights. Mastering advanced budgeting techniques allows participants to address these issues effectively, ensuring that budgets are not only accurate but also strategically aligned with business objectives. By developing these skills, professionals can enhance their ability to allocate resources efficiently, respond to market changes, and support organisational growth through informed financial planning. This training empowers participants to take ownership of the budgeting process, fostering a culture of accountability and financial discipline within their teams. Participants will engage in practical exercises that simulate real-world budgeting scenarios, enabling them to develop skills in variance analysis, zero-based budgeting, and financial modelling. By practising these techniques, attendees will enhance their ability to make informed financial decisions, optimise resource allocation, and drive organisational performance. This training equips professionals with the tools to effectively communicate budget proposals, justify financial decisions to stakeholders, and implement strategic initiatives that support long-term success. Ultimately, mastering advanced budgeting prepares participants to navigate the complexities of financial management in a competitive landscape. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and simulations to build participants' budgeting capabilities. Each session includes practical exercises where attendees will analyse financial data, develop budget proposals, and present their findings. Participants will produce detailed budget reports, variance analysis documents, and financial models, providing tangible evidence of their learning and application of advanced budgeting techniques. Collaborative group work will facilitate peer learning, allowing participants to share insights and strategies that can be applied in their own organisations. This approach reinforces the practical relevance of the training and ensures that participants leave with actionable skills that can be implemented immediately in their roles. Target audience: This course is suitable for: Financial Analysts responsible for budget preparation and monitoring. Finance Managers overseeing departmental budgets and financial performance. Project Managers requiring detailed budgeting for project planning and execution. Business Unit Leaders involved in strategic financial decision-making. Destinations: Singapore, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Rome, Cape Town Course objectives: - Analyse complex financial data to identify trends and variances in budget performance. - Construct detailed budget forecasts using advanced modelling techniques and historical data. - Justify budget allocations based on strategic priorities and organisational goals. - Evaluate the effectiveness of budgeting processes and recommend improvements. - Design and implement zero-based budgeting approaches for specific projects or departments. - Assess risk factors in budgeting and develop contingency plans to mitigate financial uncertainties. Target competencies: - Advanced financial analysis and reporting skills. - Proficiency in financial modelling and forecasting techniques. - Ability to align budgeting processes with strategic objectives. - Expertise in variance analysis and performance evaluation. - Skills in zero-based budgeting and resource allocation. - Capability to develop risk management strategies in budgeting. Course outline: - Day 1: Foundations of Advanced Budgeting. Overview of advanced budgeting concepts and frameworks, including strategic alignment. Understanding the role of budgeting in strategic planning and resource allocation. Key principles of financial forecasting and analysis for accurate budgeting. Introduction to variance analysis and its importance in performance measurement. Tools and software for advanced budgeting processes and their applications. Applied activity: Participants will analyse a fictional company's historical financial data to identify trends and variances. They will prepare a report summarising their findings and recommendations for future budgeting, focusing on strategic implications and potential adjustments to improve financial outcomes. Output: A detailed variance analysis report with actionable insights and recommendations. - Day 2: Building Effective Budget Models. Techniques for constructing detailed budget forecasts using advanced methodologies. Utilising historical data for accurate financial modelling and projections. Incorporating market trends and economic indicators into budget development. Developing flexible budgets that can adapt to varying operational scenarios. Best practices for budget documentation, presentation, and stakeholder engagement. Applied activity: Using a provided dataset, participants will create a comprehensive budget model for a new product launch, considering various cost factors, revenue projections, and potential market fluctuations. They will present their model to the group, justifying their assumptions and methodologies. Output: A complete budget model with supporting documentation and a presentation. - Day 3: Implementing Zero-Based Budgeting. Principles and benefits of zero-based budgeting (ZBB) in organisational contexts. Steps for implementing ZBB effectively across departments or projects. Identifying and justifying budget needs from a zero-based perspective. Engaging stakeholders in the ZBB process to ensure buy-in and transparency. Monitoring and adjusting ZBB outcomes based on performance metrics. Applied activity: Participants will work in teams to develop a zero-based budget for a fictional department, justifying each line item based on current needs, strategic goals, and expected outcomes. They will present their budget to the class, addressing potential challenges and stakeholder concerns. Output: A zero-based budget proposal with detailed justifications and a presentation. - Day 4: Risk Management in Budgeting. Identifying financial risks in budgeting processes and their potential impacts. Developing risk assessment frameworks to evaluate budget-related uncertainties. Creating contingency plans to address budget variances and unexpected changes. Integrating risk management into budgeting strategies for enhanced resilience. Case studies on budgeting failures and lessons learned for future improvement. Applied activity: Participants will analyse a case study of a budgeting failure, identifying key risks and proposing a comprehensive risk management plan to prevent similar issues in the future. They will discuss their findings in groups, focusing on practical applications of their proposed solutions. Output: A risk management plan addressing identified budgeting risks and proposed mitigation strategies. - Day 5: Integrated Budgeting and Performance Management. Linking budgeting to performance management systems for cohesive strategy execution. Using KPIs to measure budget effectiveness and operational performance. Creating dashboards for real-time budget monitoring and reporting. Communicating budget performance to stakeholders effectively and transparently. Continuous improvement in budgeting practices through feedback and analysis. Applied activity: Participants will develop a performance management dashboard that integrates budget data with key performance indicators, simulating a presentation to senior management. They will discuss the implications of their findings and how to improve future budgeting processes based on performance metrics. Output: A performance management dashboard prototype with accompanying presentation materials. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6375 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6375 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6360 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6360 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6371 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6371 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6382 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6382 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14803 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14803 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6379 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6379 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6368 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6368 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6385 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6385 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6365 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6365 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6376 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6376 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14804 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14804 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6361 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6361 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6372 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6372 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6383 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6383 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14805 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14805 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6380 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6380 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6369 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6369 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6386 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6386 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6366 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6366 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14806 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14806 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6377 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6377 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6362 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6362 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6373 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6373 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6384 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6384 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14807 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14807 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6381 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6381 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6370 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6370 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6387 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6387 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6367 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6367 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6378 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6378 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14808 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14808 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6363 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6363 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6374 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6374 ## Advanced Business and Financial Reporting Using Excel URL: https://smarthorizon.uk/course/advanced-business-and-financial-reporting-using-excel Brochure: https://smarthorizon.uk/course/advanced-business-and-financial-reporting-using-excel/brochure.pdf Course reference: advanced-business-and-financial-reporting-using-excel Catalogue record updated: 2026-10-25T19:07:01.597Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with advanced techniques in business and financial reporting using Excel. Participants will learn to create complex financial models, automate reporting processes, and analyse data effectively, enhancing their decision-making capabilities in financial environments. Why attend: Financial professionals frequently encounter challenges in generating accurate, timely reports that inform strategic decisions. Mastering advanced Excel techniques is crucial for improving efficiency and accuracy in financial reporting. This directly impacts business performance, compliance, and the ability to respond to market changes swiftly. Participants will learn to streamline their reporting processes, ensuring that they can provide stakeholders with reliable insights that drive informed decision-making. The course addresses common pitfalls in financial reporting, such as data inaccuracies, time-consuming manual processes, and the need for real-time analysis, equipping professionals with the skills to mitigate these issues effectively and enhance their reporting capabilities. Engaging in practical exercises that simulate real-world financial reporting scenarios, participants will develop capabilities in constructing dynamic financial models and automating data analysis. They will practice tasks such as creating comprehensive financial statements, designing dashboards, and conducting scenario analyses. Additionally, participants will learn to evaluate the impact of financial decisions based on data-driven insights. By the end of the course, attendees will be proficient in using Excel to extract actionable insights from complex datasets, enhancing their ability to support strategic business decisions. This hands-on approach ensures that participants leave with applicable skills and the confidence to implement advanced reporting techniques in their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a hands-on approach, integrating case studies and practical exercises that reflect real-world financial reporting challenges. Participants will work on Excel-based simulations, developing financial models and automated reports tailored to specific business scenarios. They will engage in collaborative workshops to solve complex problems, fostering peer learning and discussion. Outputs will include comprehensive financial statements, dashboards, and automated reporting tools, demonstrating their ability to apply advanced Excel functions and tools effectively. This methodology ensures that participants not only learn theoretical concepts but also gain practical experience that they can apply immediately in their professional roles, reinforcing their learning through real-world applications. Target audience: This course is suitable for: Financial Analysts: Enhance reporting skills and model construction for better analysis. Accountants: Improve efficiency in financial statement preparation and compliance reporting. Business Managers: Gain insights from financial data for informed strategic decisions. Data Analysts: Learn to automate and visualise financial data effectively for reporting. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Cape Town, Vienna, Barcelona Course objectives: - Construct advanced financial models using Excel functions and tools to support decision-making. - Automate financial reporting processes to enhance efficiency and accuracy in reporting. - Analyse complex datasets to extract meaningful business insights for stakeholders. - Design dynamic dashboards that present financial data effectively for strategic review. - Evaluate financial performance using key metrics and visualisations to inform management decisions. - Justify financial decisions based on data-driven analysis and reporting to enhance accountability. Target competencies: - Advanced Excel modelling techniques for financial analysis and reporting. - Automation of reporting processes to save time and reduce errors in data handling. - Data visualisation skills for effective communication of financial insights to stakeholders. - Critical thinking in evaluating financial data and performance metrics for decision-making. - Proficiency in using Excel for complex calculations and data analysis tasks. - Ability to design user-friendly financial dashboards that convey key information clearly. Course outline: - Day 1: Excel Foundations for Financial Reporting. Review of Excel functionalities relevant to financial reporting, including data management. Introduction to advanced formulas and functions (e.g., VLOOKUP, INDEX-MATCH) for data retrieval. Data validation techniques to ensure accuracy in financial data entry and reporting. Creating and managing named ranges for better formula management and clarity. Introduction to pivot tables for summarising and analysing financial data efficiently. Applied activity: Participants will create a basic financial report using advanced formulas and pivot tables based on provided datasets, ensuring accuracy and clarity in their reporting processes. They will validate data to prevent errors and ensure integrity in their reports, simulating a real-world reporting scenario. Output: A structured financial report with summarised data and key insights presented clearly. - Day 2: Building Advanced Financial Models. Understanding the components of a financial model and its importance in decision-making. Best practices for structuring financial models in Excel for clarity and usability. Using scenario analysis to forecast financial outcomes under different conditions. Incorporating sensitivity analysis into financial models to assess risk and uncertainty. Documenting assumptions and methodologies for transparency and future reference. Applied activity: Participants will build a comprehensive financial model for a fictional company, incorporating various scenarios and sensitivity analyses to project future performance. They will document their assumptions clearly and present their findings to peers for feedback, enhancing collaborative learning. Output: A detailed financial model with multiple scenarios, assumptions, and clear documentation for review. - Day 3: Automating Financial Reporting Processes. Introduction to Excel macros and VBA for automating repetitive reporting tasks. Recording and editing macros to streamline financial reporting processes. Creating automated reports with dynamic data sources to enhance efficiency. Utilising Excel add-ins for enhanced functionality in financial reporting. Best practices for maintaining and troubleshooting automated reports to ensure reliability. Applied activity: Participants will create a macro-enabled report that automatically updates financial data from a specified source, demonstrating the automation of the reporting process. They will test and troubleshoot their macros for effectiveness, simulating a real-world reporting environment. Output: An automated financial report that updates seamlessly with new data inputs. - Day 4: Data Analysis and Visualisation Techniques. Exploring advanced data analysis tools in Excel (e.g., Power Query) for data manipulation. Creating effective charts and graphs for financial data visualisation to support analysis. Utilising conditional formatting for highlighting key metrics and trends in reports. Integrating Excel with Power BI for enhanced reporting capabilities and insights. Best practices for presenting financial data to stakeholders in a clear and impactful manner. Applied activity: Participants will analyse a complex dataset and create a visual dashboard that highlights key financial metrics and trends, using advanced Excel features and visualisation techniques to support their findings. They will present their dashboards to peers for critique and improvement. Output: A comprehensive financial dashboard with visual representations of data and key insights for presentation. - Day 5: Integrated Financial Reporting Project. Combining financial modelling, automation, and visualisation techniques into a cohesive report. Developing a complete financial report for a fictional company based on learned skills. Presenting financial insights to stakeholders effectively, focusing on clarity and impact. Evaluating the impact of financial decisions based on the report and presenting findings. Feedback and peer review of financial reporting projects to enhance learning. Applied activity: Participants will integrate all learned skills to produce a final financial report and presentation for a fictional company, incorporating models, automated processes, and visualisations. They will present their findings to the group, simulating a stakeholder meeting to discuss the report's implications. Output: A complete financial report and presentation ready for stakeholder review, demonstrating comprehensive reporting skills. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6402 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6402 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6388 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6388 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6398 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6398 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6409 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6409 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6406 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6406 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14809 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14809 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6395 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6395 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6413 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6413 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6392 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6392 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6403 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6403 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14810 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14810 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6389 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6389 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6399 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6399 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6410 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6410 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6407 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6407 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14811 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14811 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6396 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6396 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6414 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6414 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6393 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6393 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6404 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6404 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14812 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14812 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6390 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6390 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6400 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6400 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6411 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6411 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14813 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14813 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6408 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6408 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6397 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6397 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6415 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6415 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6394 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6394 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6405 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6405 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14814 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14814 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6391 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6391 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6401 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6401 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6412 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6412 ## Advanced Excel: Power Query & Power Pivots URL: https://smarthorizon.uk/course/advanced-excel-power-query-and-power-pivots Brochure: https://smarthorizon.uk/course/advanced-excel-power-query-and-power-pivots/brochure.pdf Course reference: advanced-excel-power-query-and-power-pivots Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides advanced skills in Excel, focusing on Power Query and Power Pivot. Participants will learn to efficiently transform, analyse, and visualise large datasets, enhancing their data management and reporting capabilities for informed decision-making in their organisations. Why attend: Data professionals often face challenges in managing and analysing large datasets effectively. Without advanced tools like Power Query and Power Pivot, the process can be time-consuming and prone to errors, leading to inaccurate insights and delayed decision-making. This course addresses these issues by equipping participants with the skills to streamline data processes, automate repetitive tasks, and improve accuracy in reporting. By mastering these tools, attendees will be able to handle complex data scenarios, ensuring that they can derive actionable insights from their data efficiently and effectively. Furthermore, they will learn to create automated workflows that enhance productivity and reduce manual errors, which is crucial in fast-paced business environments. Participants will engage in practical exercises that simulate real-world scenarios involving data transformation and analysis. They will learn to create complex data models, automate data retrieval, and produce insightful reports tailored to specific business needs. This hands-on approach ensures that participants not only understand the theoretical aspects of Power Query and Power Pivot but also gain practical capabilities that can be directly applied in their roles. By mastering these tools, attendees will enhance their analytical capabilities, enabling them to make data-driven decisions that positively impact their organisations and drive business success. They will also develop skills in presenting data visually, making it easier to communicate insights to stakeholders. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a hands-on approach, integrating practical exercises, case studies, and group workshops. Participants will work on real-world datasets to practice data transformation using Power Query and create data models with Power Pivot. Each session culminates in a project that produces tangible outputs, such as interactive dashboards and comprehensive reports, demonstrating their acquired skills. Additionally, participants will collaborate in groups to solve complex problems, fostering a deeper understanding of concepts and encouraging peer learning. This methodology ensures that participants leave with not only theoretical knowledge but also practical experience that can be immediately applied in their professional environments, enhancing their confidence in using these advanced Excel tools. Target audience: This course is suitable for: Data Analysts seeking to enhance their Excel skills for data manipulation. Business Intelligence Professionals needing to create advanced reports. Financial Analysts requiring efficient data analysis techniques. Operations Managers aiming to optimise data reporting processes. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Analyse data transformation needs using Power Query to streamline data preparation. - Construct complex data models in Power Pivot to enhance analytical capabilities. - Justify the use of DAX functions for advanced calculations in Power Pivot. - Compare different data sources and their integration using Power Query. - Design interactive dashboards using Power Pivot for effective data visualisation. - Prioritise data cleaning steps in Power Query to ensure data integrity. - Assess the performance of data models in Power Pivot for optimisation. Target competencies: - Transforming data using Power Query for analysis. - Building and managing data models in Power Pivot. - Utilising DAX for complex calculations and measures. - Creating dynamic reports and dashboards in Excel. - Integrating multiple data sources for comprehensive analysis. - Optimising data models for performance and usability. Course outline: - Day 1: Introduction to Power Query. Understanding the Power Query interface and its features for data manipulation. Importing data from various sources into Power Query for analysis. Transforming data: filtering, sorting, and merging datasets effectively. Using the Query Editor for comprehensive data manipulation tasks. Creating and managing queries for repeatable data processes. Applied activity: Participants will import a dataset from an Excel file and perform various transformations, such as filtering, sorting, and merging with another dataset. They will document each step taken in Power Query to create a clear transformation workflow. Output: A cleaned and transformed dataset ready for analysis. - Day 2: Advanced Data Transformation Techniques. Applying advanced filtering and grouping techniques in Power Query for data organisation. Using custom columns and conditional logic for sophisticated data transformation. Implementing data types and data profiling for quality assurance checks. Creating parameters for dynamic queries to enhance flexibility. Utilising M language for custom transformations and advanced data manipulation. Applied activity: Participants will create a complex query that involves multiple transformations, including custom columns and grouping. They will use M language to refine their query further and ensure the data meets specific business requirements. Output: A comprehensive Power Query script demonstrating advanced transformation techniques. - Day 3: Introduction to Power Pivot. Understanding the Power Pivot interface and its capabilities for data modelling. Importing data from Power Query into Power Pivot for analysis. Creating relationships between tables for effective data modelling. Using calculated columns and measures in Power Pivot to derive insights. Exploring the DAX language for data analysis and reporting. Applied activity: Participants will import transformed data from Power Query into Power Pivot, establish relationships between tables, and create calculated columns. They will explore basic DAX functions to enhance their data model and facilitate reporting. Output: A Power Pivot data model with relationships and calculated fields. - Day 4: Advanced DAX Functions and Measures. Exploring advanced DAX functions for complex calculations and data analysis. Creating measures for dynamic reporting in Power Pivot to enhance insights. Understanding context in DAX: row and filter context for accurate calculations. Optimising DAX calculations for performance and efficiency in reporting. Debugging and troubleshooting DAX formulas to ensure accuracy. Applied activity: Participants will create a series of measures using advanced DAX functions to analyse sales data. They will troubleshoot and optimise their calculations for performance, ensuring they meet business reporting needs. Output: A set of DAX measures that provide insights into sales performance. - Day 5: Building Interactive Dashboards. Designing effective dashboards in Excel using Power Pivot data for visualisation. Incorporating slicers and timelines for user interactivity in reports. Creating visualisations that communicate insights effectively to stakeholders. Best practices for dashboard design and layout for clarity and impact. Publishing and sharing dashboards with stakeholders for collaborative analysis. Applied activity: Participants will design an interactive dashboard that integrates data from Power Pivot, using visualisations and slicers to enhance user experience. They will prepare the dashboard for presentation and feedback from peers. Output: An interactive Excel dashboard ready for stakeholder review. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6426 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6426 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6437 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6437 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6433 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6433 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6422 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6422 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14815 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14815 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6441 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6441 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6419 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6419 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6430 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6430 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6416 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6416 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6427 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6427 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14816 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14816 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6438 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6438 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6434 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6434 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6423 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6423 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6442 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6442 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14817 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14817 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6420 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6420 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6431 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6431 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6417 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6417 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14818 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14818 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6428 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6428 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6439 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6439 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6435 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6435 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6424 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6424 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14819 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14819 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6443 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6443 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6421 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6421 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6432 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6432 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6418 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6418 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6429 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6429 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14820 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14820 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6440 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6440 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6436 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6436 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6425 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6425 ## Advanced Financial Accounting URL: https://smarthorizon.uk/course/advanced-financial-accounting Brochure: https://smarthorizon.uk/course/advanced-financial-accounting/brochure.pdf Course reference: advanced-financial-accounting Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Advanced Financial Accounting delves into complex financial reporting standards, consolidation, and financial analysis techniques. Participants will enhance their skills in preparing and interpreting advanced financial statements, ensuring compliance with international standards and improving decision-making capabilities in financial management. Why attend: Financial professionals often face challenges in accurately consolidating financial statements from multiple subsidiaries, which can lead to compliance issues and misrepresentation of financial health. This course addresses these complexities by equipping participants with the skills to navigate and apply advanced accounting standards effectively. By mastering these concepts, participants will be better prepared to handle intricate financial transactions, ensuring their organisations remain compliant and competitive in a global market. The ability to interpret complex financial data is crucial for making informed strategic decisions that impact overall business performance and stakeholder trust. Participants will engage in practical exercises that simulate real-world scenarios, such as preparing consolidated financial statements and conducting financial analyses. This hands-on approach ensures that learners can confidently apply their knowledge to make informed decisions, ultimately enhancing their value within their organisations. By developing capabilities in financial analysis and reporting, participants will be empowered to communicate financial results effectively to stakeholders, thereby fostering transparency and trust. The course will also prepare them for potential audits, ensuring they can defend their financial reporting choices with confidence and clarity while understanding the broader implications of their financial strategies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, practical exercises, and group discussions to facilitate deep understanding and application of advanced financial accounting principles. Participants will work on real-world scenarios, preparing financial statements and analyses that reflect actual business situations. Outputs will include comprehensive financial reports and analytical summaries, demonstrating their grasp of complex accounting concepts. Additionally, simulations will be used to mimic the pressures of real-time financial decision-making, allowing participants to practice their skills in a supportive environment. This approach ensures that learners not only understand theoretical concepts but also gain practical experience that can be directly applied in their roles. Target audience: This course is suitable for: Financial accountants responsible for preparing financial statements. Finance managers involved in financial reporting and analysis. Auditors requiring an understanding of advanced accounting standards. Corporate finance professionals engaged in mergers and acquisitions. Destinations: Dubai, Barcelona, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Vienna, Rome Course objectives: - Analyse advanced financial reporting standards and their implications on financial statements. - Prepare consolidated financial statements for a group of companies, ensuring compliance with IFRS. - Evaluate the impact of financial transactions on financial performance and position. - Assess the implications of foreign currency transactions on financial reporting. - Design a financial analysis report that interprets key financial ratios and metrics. - Justify accounting choices made in the preparation of financial statements under IFRS. - Construct a comprehensive cash flow statement from complex financial data. Target competencies: - Ability to interpret and apply IFRS in financial reporting. - Proficiency in consolidating financial statements for multiple entities. - Skill in conducting complex financial analyses and ratio assessments. - Capability to assess the impact of foreign transactions on financial statements. - Expertise in preparing detailed cash flow statements from varied data sources. - Competence in justifying accounting decisions based on regulatory standards. Course outline: - Day 1: Understanding Advanced Financial Reporting Standards. Overview of IFRS and GAAP differences and their implications for financial reporting practices. Key advanced financial reporting standards and their applications in various sectors. Impact of changes in standards on financial reporting practices and compliance. Disclosure requirements for complex transactions and estimates in financial statements. Ethical considerations in financial reporting and compliance with regulations. Applied activity: Participants will review recent changes in IFRS standards and their implications for financial reporting. They will work in groups to identify key areas of impact on their organisations, preparing a presentation on necessary adjustments and compliance strategies. Output: A summary report outlining the implications of IFRS changes on financial statements and proposed adjustments. - Day 2: Consolidation Techniques for Group Financial Statements. Principles of consolidation and the equity method explained in detail. Identifying control and significant influence in subsidiaries for accurate reporting. Elimination of intercompany transactions and balances in consolidated statements. Preparing consolidated financial statements step-by-step, including notes and disclosures. Case study on consolidation challenges and solutions in real-world scenarios. Applied activity: Using a fictional group of companies, participants will prepare consolidated financial statements, eliminating intercompany transactions and ensuring compliance with IFRS. They will also present their findings to the class, discussing challenges faced during consolidation. Output: A complete set of consolidated financial statements including notes and a presentation on the consolidation process. - Day 3: Foreign Currency Transactions and Financial Reporting. Understanding foreign currency transactions and their complexities in accounting. Translation methods for foreign operations under IFRS and their applications. Impact of exchange rate fluctuations on financial results and reporting. Hedging strategies for managing currency risk in financial reporting. Reporting foreign currency transactions and disclosures in financial statements. Applied activity: Participants will analyse a case involving foreign currency transactions, preparing the necessary financial adjustments and disclosures required under IFRS. They will discuss the implications of their findings on financial reporting and decision-making. Output: A detailed report on the financial impact of foreign currency transactions and proposed accounting treatments. - Day 4: Advanced Financial Analysis Techniques. Key financial ratios and their interpretations for decision-making and performance evaluation. Cash flow analysis and forecasting methodologies for financial planning. Comparative financial analysis across different periods and industry benchmarks. Valuation techniques for financial assets and liabilities in investment decisions. Using financial analysis for strategic decision making and risk assessment. Applied activity: Participants will conduct a financial analysis of a fictional company, using ratios and cash flow analysis to assess financial health and performance. They will present their findings to peers, focusing on strategic implications. Output: A comprehensive financial analysis report with key findings, ratios, and strategic recommendations. - Day 5: Integrating Advanced Accounting Practices. Linking financial statements to management decisions and organisational strategies. Best practices in financial reporting and transparency for stakeholder trust. Preparing for audits and compliance checks effectively in financial reporting. Communicating financial results to stakeholders clearly and effectively. Future trends in financial accounting and reporting practices. Applied activity: In a simulated board meeting, participants will present their financial analysis and consolidated statements, justifying their accounting decisions and addressing stakeholder concerns. This will simulate real-world pressures and expectations in financial reporting. Output: A presentation deck summarising financial findings, strategic recommendations, and justifications for accounting decisions. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6454 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6454 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14821 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14821 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6465 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6465 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6461 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6461 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6451 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6451 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6469 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6469 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6448 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6448 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6458 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6458 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6445 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6445 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14822 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14822 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6455 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6455 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6466 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6466 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6462 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6462 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6452 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6452 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14823 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14823 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6470 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6470 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6449 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6449 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6459 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6459 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6446 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6446 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14824 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14824 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6456 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6456 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6467 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6467 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6463 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6463 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14825 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14825 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6453 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6453 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6471 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6471 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6450 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6450 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6460 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6460 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6447 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6447 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14826 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14826 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6457 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6457 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6468 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6468 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6464 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6464 ## Advanced Payroll Mastery: A Comprehensive Guide to Payroll Management URL: https://smarthorizon.uk/course/advanced-payroll-mastery-a-comprehensive-guide-to-payroll-management Brochure: https://smarthorizon.uk/course/advanced-payroll-mastery-a-comprehensive-guide-to-payroll-management/brochure.pdf Course reference: advanced-payroll-mastery-a-comprehensive-guide-to-payroll-management Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides an in-depth exploration of advanced payroll management techniques, focusing on compliance, taxation, reporting, and technology integration. Participants will gain practical skills to enhance payroll accuracy, efficiency, and strategic alignment within their organisations. Why attend: Payroll management is critical for maintaining employee satisfaction and compliance with legal regulations. Errors in payroll can lead to financial penalties, employee dissatisfaction, and reputational damage. This course addresses common challenges such as tax compliance, reporting accuracy, and the integration of payroll systems with HR and accounting processes. Participants will learn to navigate the complexities of payroll management, ensuring they can implement best practices that align with organisational goals and legal requirements. By mastering these skills, payroll professionals can significantly reduce risks associated with payroll errors and enhance overall operational efficiency. Participants will develop capabilities to analyse payroll data, implement compliance strategies, and utilise payroll software effectively. Through practical exercises, they will learn to navigate complex payroll scenarios, ensuring they can make informed decisions that enhance organisational efficiency and employee engagement. The course will also cover strategic payroll planning, enabling participants to align payroll processes with broader business objectives. By the end, attendees will be equipped to handle payroll challenges confidently, optimise payroll operations, and contribute to the financial health of their organisations. This comprehensive approach ensures that participants leave with actionable insights and practical skills. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of case studies, practical workshops, and simulations to build advanced payroll management skills. Participants will engage in hands-on exercises that require them to solve real-world payroll problems, analyse data, and apply compliance regulations. For example, they will work through scenarios involving complex payroll calculations and compliance audits. The outputs will include detailed payroll reports, compliance checklists, and strategic payroll improvement plans, demonstrating their capability to manage payroll effectively. This interactive approach ensures that participants not only understand theoretical concepts but also gain practical experience that can be applied immediately in their roles, fostering confidence and competence in payroll management. Target audience: This course is suitable for: Payroll Managers responsible for overseeing payroll operations and compliance. HR Professionals involved in payroll processing and regulatory adherence. Finance Officers who manage payroll budgets, reporting, and audits. Business Owners seeking to optimise payroll management and ensure compliance. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Rome Course objectives: - Analyse payroll compliance requirements and identify potential risks in payroll processes. - Calculate complex payroll scenarios involving multiple tax jurisdictions and employee classifications. - Design payroll reports that meet organisational and regulatory standards for accuracy and clarity. - Prioritise payroll tasks based on urgency and compliance deadlines to ensure timely processing. - Assess the effectiveness of payroll software in streamlining processes and enhancing accuracy. - Construct a payroll improvement plan that addresses identified inefficiencies and outlines actionable steps. - Evaluate payroll data to inform strategic decisions and improve overall payroll operations. - Implement best practices for payroll compliance to mitigate risks and enhance organisational credibility. Target competencies: - Advanced payroll compliance analysis and risk identification. - Proficiency in complex payroll calculations and reporting. - Effective design of payroll reports for management and compliance. - Strategic prioritisation of payroll tasks and deadlines. - Evaluation and implementation of payroll software solutions. - Development of actionable payroll improvement plans. Course outline: - Day 1: Understanding Advanced Payroll Concepts. Overview of payroll management principles and regulations, including recent changes. Key components of payroll systems and their integration with HR and finance. Understanding payroll taxes and deductions, including benefits and allowances. Exploring the impact of legislation on payroll processes and compliance requirements. Identifying common payroll errors and their implications for organisations. Applied activity: Participants will review a case study involving a payroll error due to misclassification of employees. They will analyse the implications, propose corrective actions, and discuss how to prevent similar issues in the future using compliance guidelines and best practices. Output: A compliance report outlining corrective actions, potential penalties, and prevention strategies. - Day 2: Navigating Payroll Compliance and Taxation. Deep dive into payroll compliance regulations and best practices for various jurisdictions. Understanding federal, state, and local tax obligations, including reporting requirements. Exploring international payroll considerations for businesses with global employees. Developing a payroll compliance checklist for audits and internal reviews. Case studies on compliance failures, their consequences, and lessons learned. Applied activity: Participants will work in groups to create a comprehensive payroll compliance checklist tailored to their organisation's needs, incorporating various regulations and tax obligations. They will present their checklist and discuss its application in real-world scenarios. Output: A detailed payroll compliance checklist that can be implemented in their organisation. - Day 3: Advanced Payroll Calculations and Reporting. Calculating payroll for diverse employment types, including freelancers and contractors. Understanding overtime, bonuses, and commissions in payroll calculations and their implications. Creating accurate payroll reports for management, compliance, and employee inquiries. Utilising payroll software for complex calculations and data management. Interpreting payroll data for strategic decision-making and operational improvements. Applied activity: Participants will simulate payroll calculations for a fictional company with various employee types and compensation structures, ensuring accuracy in reporting and compliance with regulations. They will present their findings and calculations to the group, discussing discrepancies and resolutions. Output: A set of payroll reports detailing calculations, summaries, and compliance checks. - Day 4: Integrating Payroll Systems with HR and Finance. Exploring the relationship between payroll, HR, and finance systems for seamless operations. Assessing payroll software options for integration and functionality. Understanding data flow between payroll and accounting systems to ensure accuracy. Implementing best practices for system integration to enhance efficiency. Evaluating the impact of technology on payroll efficiency and employee experience. Applied activity: Participants will evaluate different payroll software solutions based on a fictional company's requirements, focusing on integration capabilities, user experience, and cost-effectiveness. They will present their evaluations to the group and discuss potential implementation strategies. Output: A comparative analysis report of selected payroll software solutions, including recommendations. - Day 5: Developing a Strategic Payroll Improvement Plan. Identifying inefficiencies in current payroll processes through analysis and feedback. Setting objectives for payroll improvement initiatives aligned with business goals. Developing metrics to measure payroll performance and success of initiatives. Creating a strategic plan for payroll enhancements, including timelines and responsibilities. Presenting the payroll improvement plan to stakeholders for approval and implementation. Applied activity: Participants will develop a comprehensive payroll improvement plan for a fictional organisation, addressing identified inefficiencies and proposing actionable strategies. They will present their plan to the group for feedback and discussion on implementation. Output: A strategic payroll improvement plan presentation, including objectives, metrics, and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6488 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6488 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6478 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6478 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6496 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6496 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6475 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6475 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14827 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14827 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6485 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6485 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6472 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6472 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6482 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6482 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6493 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6493 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6489 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6489 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14828 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14828 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6479 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6479 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6497 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6497 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6476 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6476 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6486 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6486 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14829 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14829 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6473 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6473 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6483 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6483 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6494 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6494 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6490 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6490 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14830 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14830 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6480 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6480 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6498 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6498 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6477 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6477 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14831 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14831 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6487 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6487 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6474 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6474 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6484 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6484 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6495 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6495 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6491 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6491 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14832 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14832 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6481 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6481 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6499 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6499 ## Annual Report and Financial Statements Preparation URL: https://smarthorizon.uk/course/annual-report-and-financial-statements-preparation Brochure: https://smarthorizon.uk/course/annual-report-and-financial-statements-preparation/brochure.pdf Course reference: annual-report-and-financial-statements-preparation Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the comprehensive preparation of annual reports and financial statements, emphasising regulatory compliance, financial analysis, and effective communication of financial information. Participants will develop practical skills in drafting, reviewing, and presenting financial documents for stakeholders. Why attend: Annual reports and financial statements are critical for transparency and accountability in organisations. Professionals often face challenges in ensuring compliance with accounting standards and regulations, which can lead to significant financial misstatements or legal repercussions. Understanding the nuances of report preparation is essential for maintaining stakeholder trust and organisational integrity. This course equips participants with the skills to navigate these complexities, enabling them to produce accurate reports that meet regulatory requirements and reflect the true financial position of their organisations. Participants will also learn to identify potential risks and implement controls to mitigate them, ensuring robust financial reporting processes. Participants will gain practical capabilities in financial statement preparation, including balance sheets, income statements, and cash flow statements. They will engage in exercises that simulate real-world scenarios, allowing them to practice drafting, analysing, and presenting financial reports effectively to various stakeholders, including investors and regulatory bodies. By honing these skills, participants will be better positioned to make informed decisions, enhance their organisation's financial reporting processes, and communicate financial performance clearly. This will ultimately foster trust and confidence among stakeholders, enabling organisations to thrive in a competitive environment. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and collaborative group exercises to enhance learning. Participants will work on real-world scenarios that require them to apply accounting principles and reporting standards. Outputs include drafted financial statements, analytical reports, and presentation materials, providing tangible evidence of their learning and capability development. Each day will include practical exercises that reinforce the theoretical concepts covered, ensuring participants can apply their knowledge in a professional context. This approach promotes active engagement and allows for immediate feedback, fostering a deeper understanding of the subject matter and enhancing retention of key concepts. The integration of peer reviews and group discussions further solidifies learning outcomes and encourages collaborative problem-solving. Target audience: This course is suitable for: Financial Analysts - responsible for preparing and analysing financial statements. Accountants - tasked with ensuring compliance and accuracy in financial reporting. Finance Managers - overseeing the financial reporting process and stakeholder communications. Compliance Officers - ensuring adherence to regulatory requirements in financial disclosures. Destinations: Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Cape Town, Vienna Course objectives: - Analyse the components of annual reports and financial statements, identifying key elements and their significance. - Calculate financial ratios to assess organisational performance and financial health. - Design comprehensive financial statements in compliance with relevant accounting standards. - Evaluate the implications of regulatory changes on financial reporting practices. - Construct a narrative for the annual report that effectively communicates financial performance to stakeholders. - Justify decisions made during the financial statement preparation process, including accounting estimates and disclosures. Target competencies: - Proficient in drafting financial statements according to accounting standards. - Skilled in financial analysis and ratio calculation for performance assessment. - Capable of communicating complex financial information clearly to stakeholders. - Adept at interpreting regulatory requirements affecting financial reporting. - Competent in integrating narrative and quantitative data in annual reports. - Experienced in collaborative financial reporting processes. Course outline: - Day 1: Understanding Financial Reporting Standards. Overview of financial reporting frameworks (IFRS, GAAP) and their applications Key components of annual reports and their relevance to stakeholders Importance of transparency and accountability in financial reporting practices Common challenges in financial statement preparation and how to address them Role of auditors in the financial reporting process and their impact on credibility Applied activity: Participants will review a sample annual report to identify compliance with financial reporting standards, highlight areas for improvement, and suggest corrective actions based on best practices. They will discuss their findings in groups and prepare a presentation summarising their recommendations. Output: A compliance checklist summarising findings, recommendations, and suggested improvements. - Day 2: Drafting Financial Statements. Structure and components of balance sheets, including assets, liabilities, and equity Income statement preparation techniques, focusing on revenue recognition and expense matching Cash flow statement essentials, including operating, investing, and financing activities Notes to the financial statements: what to include and why they matter Common pitfalls in financial statement drafting and how to avoid them Applied activity: Participants will draft a complete set of financial statements for a fictional company based on provided data, ensuring compliance with relevant standards and accuracy in figures. They will then peer-review each other's drafts to provide constructive feedback. Output: A set of drafted financial statements including balance sheet, income statement, and cash flow statement. - Day 3: Financial Analysis Techniques. Introduction to financial ratios and their significance in performance evaluation Calculating liquidity, profitability, and solvency ratios for comprehensive analysis Benchmarking against industry standards to assess relative performance Interpreting financial results for decision-making and strategic planning Using financial analysis to inform stakeholders and guide organisational decisions Applied activity: Participants will analyse the drafted financial statements from Day 2 using financial ratios, preparing a brief analysis report that highlights key insights and recommendations for improvement. They will present their findings to the group for discussion. Output: A financial analysis report summarising key ratios, insights, and actionable recommendations. - Day 4: Regulatory Compliance and Reporting. Understanding regulatory requirements for financial reporting, including local and international standards Impact of changes in legislation on financial statements and reporting practices Best practices for ensuring compliance throughout the financial reporting process Role of internal controls in financial reporting and fraud prevention Preparing for audits and regulatory reviews: what to expect and how to prepare Applied activity: Participants will evaluate a set of financial statements for compliance with current regulations, preparing a compliance report that identifies discrepancies and suggests corrective measures. They will simulate an audit scenario to practice their findings. Output: A compliance evaluation report detailing findings, recommendations, and compliance status. - Day 5: Integrating Financial Reporting and Communication. Crafting the narrative for the annual report: aligning financial data with organisational goals Effective communication strategies for presenting financial information to diverse stakeholders Tailoring reports for different audiences, including investors, regulators, and employees Visualising financial data for clarity and impact in presentations Finalising the annual report for publication: key considerations and best practices Applied activity: Participants will create a draft narrative for the annual report, integrating financial data and analysis from previous days, and prepare a presentation for stakeholders that effectively communicates the organisation's financial performance and strategic direction. They will role-play as presenters to simulate stakeholder engagement. Output: A draft narrative for the annual report and a presentation slide deck. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6517 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6517 - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14833 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14833 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6507 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6507 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6524 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6524 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6503 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6503 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6514 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6514 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6500 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6500 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14834 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14834 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6511 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6511 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6521 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6521 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6518 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6518 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6508 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6508 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14835 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14835 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6525 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6525 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6504 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6504 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6515 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6515 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6501 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6501 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14836 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14836 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6512 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6512 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6522 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6522 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6519 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6519 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6509 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6509 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14837 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14837 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6526 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6526 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6505 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6505 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6516 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6516 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6502 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6502 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14838 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14838 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6513 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6513 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6523 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6523 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6520 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6520 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6510 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6510 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6527 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6527 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6506 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6506 ## Anti-Financial Crime Compliance & Risk Management URL: https://smarthorizon.uk/course/anti-financial-crime-compliance-and-risk-management Brochure: https://smarthorizon.uk/course/anti-financial-crime-compliance-and-risk-management/brochure.pdf Course reference: anti-financial-crime-compliance-and-risk-management Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive framework for understanding and implementing anti-financial crime compliance and risk management strategies. Participants will gain practical skills in identifying, assessing, and mitigating financial crime risks within their organisations, enhancing their compliance frameworks. Why attend: Financial crime poses significant risks to organisations, including reputational damage, legal penalties, and financial losses. Professionals in compliance and risk management must navigate complex regulations and develop robust strategies to protect their organisations from these threats. This course addresses the critical need for effective anti-financial crime measures, ensuring participants can respond to evolving risks and regulatory expectations. By enhancing their understanding of financial crime typologies, compliance frameworks, and risk management strategies, attendees will be better equipped to implement proactive measures that safeguard their organisations' integrity and financial health, ultimately fostering a culture of compliance and ethical behaviour. Participants will engage in practical exercises that simulate real-world scenarios, enhancing their ability to identify and manage financial crime risks effectively. They will practise developing compliance programmes, conducting risk assessments, and establishing monitoring mechanisms. This hands-on approach will enable them to make informed decisions that strengthen their organisation's financial integrity and compliance posture. By the end of the course, participants will have the skills to create actionable compliance strategies, ensuring their organisations can mitigate risks and comply with regulatory requirements in an increasingly complex financial landscape. This practical focus will empower them to lead compliance initiatives confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and practical simulations to build participants' capabilities in anti-financial crime compliance. Each day features targeted exercises that reflect real-world challenges, enabling participants to apply theoretical concepts to practical situations. For instance, participants will work on risk assessment reports, compliance checklists, and action plans, providing tangible evidence of learning and application. Additionally, collaborative group activities will foster peer learning and critical thinking, ensuring that participants leave with a comprehensive understanding of compliance frameworks and risk management strategies tailored to their organisational contexts. The use of role-playing and scenario analysis will further enhance their decision-making skills in compliance situations. Target audience: This course is suitable for: Compliance Officers responsible for financial crime prevention. Risk Managers tasked with identifying and mitigating financial risks. Internal Auditors focusing on compliance and risk assessment. Legal Advisors ensuring regulatory compliance in financial operations. Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Barcelona, Vienna Course objectives: - Analyse financial crime typologies and their implications for compliance frameworks. - Assess organisational vulnerabilities to financial crime risks using established methodologies. - Design a comprehensive anti-financial crime compliance programme tailored to specific organisational needs. - Prioritise risk mitigation strategies based on risk assessment findings. - Construct effective monitoring and reporting mechanisms for compliance activities. - Justify the selection of compliance tools and technologies to enhance risk management efforts. Target competencies: - Conduct thorough risk assessments for financial crime. - Develop and implement compliance programmes effectively. - Utilise compliance technologies to monitor financial transactions. - Evaluate the effectiveness of anti-financial crime measures. - Communicate compliance requirements across the organisation. - Integrate risk management practices into organisational policies. Course outline: - Day 1: Understanding Financial Crime and Compliance Frameworks. Overview of financial crime types: money laundering, fraud, bribery, and corruption. Key regulations and standards governing financial crime compliance, such as AML and KYC. The role of compliance in risk management and organisational integrity. Impact of financial crime on organisations, stakeholders, and the economy. Best practices for establishing a compliance culture within organisations. Applied activity: Participants will analyse a case study of a financial crime incident, identifying compliance failures and proposing improvements to the compliance framework. They will discuss how these failures could have been prevented and the implications for the organisation's reputation and operational integrity. Output: A report detailing identified compliance gaps and recommended enhancements. - Day 2: Risk Assessment Methodologies. Introduction to risk assessment frameworks for financial crime, including COSO and ISO 31000. Identifying and categorising financial crime risks using risk matrices and heat maps. Conducting a risk assessment: tools and techniques for effective analysis. Quantitative vs qualitative risk assessment methods and their applications. Documenting and reporting risk assessment findings for stakeholders. Applied activity: Participants will conduct a risk assessment for a fictional organisation, identifying key vulnerabilities and potential impacts of financial crime. They will use risk matrices to categorise risks and present their findings to the group, discussing mitigation strategies and prioritisation of actions. Output: A comprehensive risk assessment report with prioritised risk factors. - Day 3: Developing an Anti-Financial Crime Compliance Programme. Components of an effective compliance programme, including policies, procedures, and training. Designing policies and procedures for financial crime prevention tailored to organisational needs. Training and awareness initiatives for staff to ensure compliance understanding. Integrating compliance into organisational culture through leadership and communication. Monitoring and reviewing compliance programme effectiveness and adapting to changes. Applied activity: Participants will design a compliance programme for a fictional organisation, including policies, training plans, and monitoring strategies. They will present their programme to peers for feedback and improvement suggestions, focusing on practical implementation and stakeholder engagement. Output: A detailed compliance programme document outlining policies and training. - Day 4: Monitoring and Reporting Compliance Activities. Establishing monitoring mechanisms for compliance activities, including audits and reviews. Key performance indicators for compliance effectiveness and how to measure them. Reporting requirements for financial crime compliance to regulatory bodies and stakeholders. Utilising technology for compliance monitoring, including software solutions and data analytics. Responding to compliance breaches and incidents with corrective actions. Applied activity: Participants will create a monitoring and reporting framework for a fictional organisation, detailing KPIs and reporting protocols. They will role-play as compliance officers reporting to senior management, discussing findings and recommendations for improvement in compliance practices. Output: A monitoring and reporting framework document with KPIs. - Day 5: Integrated Risk Management in Practice. Case studies of successful anti-financial crime strategies in various sectors. Integrating risk management with overall business strategy for sustainability. Collaboration between compliance, risk, and operational teams for effective management. Future trends in financial crime and compliance, including digital currencies and cyber threats. Developing a proactive compliance culture that anticipates risks and fosters accountability. Applied activity: Participants will work in teams to develop an integrated risk management strategy for a fictional organisation, addressing financial crime risks and compliance requirements. They will present their strategy to a panel for evaluation, focusing on practical applications and stakeholder impact. Output: An integrated risk management strategy presentation with actionable steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6552 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6552 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14839 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14839 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6531 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6531 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6542 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6542 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6528 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6528 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6539 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6539 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6549 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6549 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14840 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14840 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6546 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6546 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6536 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6536 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6553 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6553 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6532 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6532 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14841 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14841 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6543 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6543 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6529 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6529 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6540 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6540 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6550 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6550 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14842 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14842 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6547 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6547 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6537 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6537 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6554 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6554 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6533 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6533 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6544 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6544 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14843 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14843 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6530 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6530 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6541 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6541 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6551 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6551 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6548 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6548 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14844 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14844 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6538 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6538 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6555 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6555 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6534 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6534 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6545 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6545 ## Artificial Intelligence in Finance and Open Banking URL: https://smarthorizon.uk/course/artificial-intelligence-in-finance-and-open-banking Brochure: https://smarthorizon.uk/course/artificial-intelligence-in-finance-and-open-banking/brochure.pdf Course reference: artificial-intelligence-in-finance-and-open-banking Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores the integration of artificial intelligence (AI) within finance and open banking, focusing on practical applications, regulatory considerations, and risk management. Participants will develop skills to leverage AI for data analysis, customer insights, and decision-making in financial services. Why attend: Financial institutions face increasing pressure to innovate and enhance customer experiences while managing risks. Understanding AI's role in finance and open banking is crucial for making informed decisions about technology adoption and compliance with regulations. This course addresses the challenges of integrating AI into existing systems and processes, ensuring participants can navigate these complexities effectively. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to apply AI tools and techniques to financial data analysis, risk assessment, and customer engagement strategies. By developing these capabilities, attendees will be better equipped to drive innovation within their organisations and enhance their competitive edge in the evolving financial landscape. The implementation of AI in finance is not merely a technological shift; it requires a deep understanding of regulatory frameworks, ethical considerations, and risk management strategies. Participants will learn to evaluate the implications of AI on customer privacy and data security while developing strategies to mitigate potential risks. This course will empower professionals to make data-driven decisions that align with regulatory requirements and organisational goals. By mastering AI applications in finance, participants will enhance their ability to optimise operations, improve customer satisfaction, and drive sustainable growth in their organisations. The skills gained will be directly applicable to their roles, fostering a culture of innovation and compliance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of case studies, hands-on workshops, and simulations to facilitate learning. Participants will analyse real-world financial datasets using AI tools, engage in group discussions to explore regulatory frameworks, and work on projects that require the application of AI techniques to solve specific financial problems. The outputs will include data analysis reports, risk assessment frameworks, and customer engagement strategies, demonstrating their practical understanding of AI in finance and open banking. Additionally, participants will collaborate in teams to develop solutions that address real-world challenges, enhancing their problem-solving and critical-thinking skills in a supportive learning environment. This interactive approach ensures that participants can apply their learning effectively in their professional contexts. Target audience: This course is suitable for: Financial analysts seeking to enhance their data analysis skills with AI. Compliance officers needing to understand AI regulations in finance. Product managers in banking looking to innovate customer engagement. Data scientists focusing on financial applications of AI. Risk managers assessing AI-related risks in financial services. Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Cape Town, Barcelona, Vienna Course objectives: - Analyse the impact of AI on financial services and open banking practices, focusing on customer experience. - Evaluate regulatory frameworks affecting AI implementation in finance, ensuring compliance and risk management. - Design AI-driven customer engagement strategies for financial institutions to enhance service delivery. - Assess risks associated with AI technologies in financial decision-making, identifying potential pitfalls. - Construct data analysis reports using AI tools for financial datasets, showcasing insights and trends. - Justify the adoption of AI solutions in enhancing operational efficiency in finance, aligning with business goals. - Compare traditional banking methods with AI-enhanced approaches in open banking, highlighting advantages and challenges. - Prioritise AI applications based on business needs and regulatory compliance, ensuring strategic alignment. Target competencies: - Utilising AI tools for financial data analysis. - Understanding regulatory implications of AI in finance. - Developing customer-centric AI solutions in banking. - Evaluating the risks of AI technologies in finance. - Creating actionable insights from financial datasets. - Integrating AI strategies into financial decision-making. Course outline: - Day 1: Introduction to AI in Finance and Open Banking. Overview of AI technologies relevant to finance and banking. Understanding open banking and its implications for financial services. Key benefits of AI in enhancing customer experiences and operational efficiency. Challenges in adopting AI in finance, including integration and cultural shifts. Regulatory landscape for AI in open banking, focusing on compliance requirements. Applied activity: Participants will analyse a case study on a bank's AI implementation strategy, identifying key benefits and challenges faced during the process. They will then propose solutions to overcome identified barriers, considering both technological and organisational aspects. Output: A summary report outlining the case study findings and recommendations for successful AI integration. - Day 2: Data Analytics and AI Tools for Financial Insights. Introduction to data analytics in finance, focusing on key concepts and tools. AI tools for predictive analytics in banking, including machine learning techniques. Techniques for customer segmentation using AI, enhancing targeted marketing efforts. Data visualisation methods for financial data, improving stakeholder communication. Ethical considerations in financial data usage, ensuring responsible AI practices. Applied activity: Using a provided financial dataset, participants will apply AI tools to perform customer segmentation and generate insights. They will present their findings to the group, discussing the implications of their analysis on marketing strategies and customer engagement. Output: A data analysis report detailing customer segments and insights derived from the analysis, including visualisations. - Day 3: Regulatory Frameworks and Compliance in AI. Understanding GDPR and its impact on AI in finance, focusing on data protection. Key regulations governing open banking practices, including PSD2 and their implications. Risk management frameworks for AI technologies, ensuring compliance and safety. Best practices for compliance in AI implementations, including documentation and auditing. Case studies of regulatory challenges in AI, analysing lessons learned. Applied activity: Participants will work in groups to evaluate a hypothetical AI implementation against regulatory requirements. They will identify compliance gaps and propose corrective actions to ensure adherence, considering both legal and ethical dimensions. Output: A compliance assessment report with recommendations for addressing identified gaps and ensuring regulatory alignment. - Day 4: Risk Assessment and Management of AI Technologies. Identifying risks associated with AI in finance, including operational and reputational risks. Developing risk assessment frameworks for AI applications, ensuring thorough evaluation. Mitigating operational risks in AI implementations, focusing on best practices. Evaluating the impact of AI on financial stability, considering systemic risks. Case studies of AI-related failures in finance, analysing causes and prevention strategies. Applied activity: Participants will create a risk assessment framework for an AI project in finance, considering various risk factors and mitigation strategies. They will present their framework to peers for feedback, fostering collaborative learning and improvement. Output: A comprehensive risk assessment document for the proposed AI project, including identified risks and mitigation plans. - Day 5: Integrating AI into Financial Decision-Making. Strategies for implementing AI solutions in finance, focusing on change management. Measuring the impact of AI on business performance, using key performance indicators. Aligning AI initiatives with organisational goals, ensuring strategic fit. Future trends in AI and open banking, preparing for upcoming challenges and opportunities. Developing a roadmap for AI integration in finance, outlining key steps and milestones. Applied activity: In teams, participants will design a comprehensive AI integration plan for a financial institution, addressing technology, people, and processes. They will present their plan to the class for evaluation, receiving constructive feedback from peers and instructors. Output: A detailed AI integration plan that outlines steps, resources, and timelines for implementation, ready for organisational use. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6580 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6580 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6560 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6560 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6570 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6570 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6556 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6556 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6567 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6567 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6577 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6577 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14845 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14845 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6574 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6574 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6564 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6564 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6581 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6581 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6561 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6561 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14846 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14846 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6571 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6571 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6557 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6557 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6568 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6568 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6578 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6578 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14847 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14847 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6575 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6575 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6565 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6565 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6582 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6582 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6562 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6562 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14848 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14848 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6572 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6572 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6558 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6558 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6569 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6569 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6579 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6579 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14849 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14849 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6576 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6576 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6566 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6566 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6583 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6583 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6563 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6563 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14850 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14850 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6573 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6573 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6559 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6559 ## Audit Committees in a New Era of Governance URL: https://smarthorizon.uk/course/audit-committees-in-a-new-era-of-governance Brochure: https://smarthorizon.uk/course/audit-committees-in-a-new-era-of-governance/brochure.pdf Course reference: audit-committees-in-a-new-era-of-governance Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to navigate the evolving landscape of audit committees within modern governance frameworks. Participants will learn to enhance oversight, ensure compliance, and foster transparency, enabling them to effectively contribute to their organisations' governance structures. Why attend: Audit committees face increasing scrutiny and complexity due to evolving regulations, stakeholder expectations, and the need for enhanced corporate governance. Understanding these dynamics is crucial for professionals tasked with ensuring effective oversight and compliance. Participants will explore how to adapt to these changes, strengthen their committees' roles in governance, and implement robust risk management strategies. These skills are essential for fostering trust and accountability in organisational governance, which is vital for maintaining stakeholder confidence and achieving long-term success in a competitive environment. Additionally, participants will learn to assess the effectiveness of their audit committees and recommend improvements that align with best practices. This course provides practical capabilities in risk assessment, financial reporting, and ethical oversight. Participants will engage in case studies and simulations that mirror real-world challenges, enabling them to develop actionable strategies and make informed decisions that enhance their organisations' governance frameworks. By practising these skills, attendees will be better equipped to navigate complex governance issues, communicate effectively with stakeholders, and implement robust oversight mechanisms. This hands-on approach ensures that participants leave with the tools necessary to drive positive change within their audit committees and organisations, ultimately contributing to improved organisational performance and resilience in a rapidly changing business environment. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs interactive workshops, case studies, and simulations to build participants' capabilities in audit committee functions. Through role-playing scenarios, participants will practice decision-making and problem-solving in governance contexts. Specific exercises include analysing fictional financial statements, developing risk management frameworks, and drafting audit committee charters. Participants will also engage in group discussions to share insights and best practices. Outputs include comprehensive risk assessment reports and governance improvement plans, demonstrating their understanding and application of course concepts. This approach ensures that participants not only learn theoretical aspects but also apply their knowledge to real-world situations, enhancing their readiness to contribute effectively in their roles. Target audience: This course is suitable for: Audit Committee Members: Responsible for overseeing financial reporting and compliance, requiring updated governance knowledge. Internal Auditors: Tasked with evaluating risk management processes and ensuring effective governance practices. Compliance Officers: Focused on regulatory adherence, needing insights into audit committee functions and responsibilities. Finance Professionals: Engaged in financial reporting, requiring an understanding of audit committee oversight and governance frameworks. Destinations: Singapore, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Vienna, Cape Town Course objectives: - Assess the current regulatory landscape affecting audit committees and identify key compliance requirements. - Analyse the role of audit committees in risk management and develop strategies for effective oversight. - Evaluate financial reporting processes and recommend improvements to enhance transparency and accuracy. - Design an effective audit committee charter that aligns with best practices in governance. - Prioritise ethical considerations in audit committee decisions and develop frameworks for ethical oversight. - Construct a stakeholder communication plan to enhance engagement and transparency in governance processes. Target competencies: - Conduct thorough risk assessments to inform audit committee decisions. - Implement best practices in financial reporting and compliance oversight. - Facilitate effective communication between stakeholders and the audit committee. - Apply ethical principles in governance and audit committee functions. - Develop and implement governance improvement strategies based on audit findings. - Engage in collaborative decision-making processes within audit committees. Course outline: - Day 1: Understanding the Evolving Governance Landscape. Overview of governance frameworks and their evolution in the corporate sector Key regulations impacting audit committees, including recent updates and compliance requirements Roles and responsibilities of audit committee members in modern governance Stakeholder expectations and their influence on governance practices Trends in corporate governance and audit practices affecting committees Applied activity: Participants will analyse a recent regulatory change affecting audit committees and discuss its implications in small groups. They will focus on compliance strategies, potential impacts on governance practices, and how to effectively communicate these changes to stakeholders. Output: A summary report outlining the regulatory change and proposed compliance strategies. - Day 2: Risk Management and Oversight Strategies. Identifying and assessing risks relevant to audit committees and their organisations Developing risk management frameworks tailored to specific organisational needs Integrating risk assessment into audit committee processes for effective oversight Evaluating the effectiveness of existing oversight mechanisms and identifying gaps Case studies on successful risk management practices in audit committees Applied activity: Working in teams, participants will evaluate a fictional organisation's risk management framework. They will identify weaknesses and recommend enhancements based on best practices, focusing on how to implement these changes effectively within the organisation. Output: A risk management enhancement proposal for the fictional organisation. - Day 3: Financial Reporting and Transparency. Understanding financial reporting standards and requirements relevant to audit committees The audit committee's role in financial oversight and ensuring accuracy in reporting Best practices for ensuring transparency in financial reporting processes Common pitfalls in financial reporting and strategies to avoid them Case studies of financial reporting failures and lessons learned for audit committees Applied activity: Participants will review a set of financial statements from a fictional company, identify areas of concern, and propose corrective actions to enhance accuracy and transparency. They will also discuss the implications of their findings for the audit committee's oversight role. Output: A detailed analysis report highlighting issues and recommendations for the financial statements. - Day 4: Ethics and Accountability in Governance. The importance of ethics in audit committee functions and decision-making processes Developing an ethical framework for audit committee operations and oversight Addressing conflicts of interest within audit committees and their implications Promoting accountability and transparency in audit committee activities Case studies on ethical dilemmas faced by audit committees and resolution strategies Applied activity: Participants will role-play a scenario involving a conflict of interest within an audit committee. They will discuss how to navigate the situation ethically and effectively while considering stakeholder impacts and potential repercussions for the organisation. Output: A decision-making framework addressing the conflict of interest scenario. - Day 5: Integrating Governance Practices for Enhanced Effectiveness. Creating a comprehensive audit committee charter that reflects best practices and regulatory requirements Strategies for effective stakeholder communication and engagement in governance processes Evaluating audit committee performance and identifying areas for improvement Implementing continuous improvement in governance practices based on feedback and audit findings Future trends in audit committee governance and their implications for practice Applied activity: Participants will collaborate to design a new audit committee charter for a fictional organisation. They will incorporate best practices, stakeholder needs, and compliance requirements, ensuring the charter aligns with modern governance principles. Output: A draft audit committee charter that reflects modern governance principles. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6599 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6599 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6584 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6584 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6595 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6595 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6606 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6606 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14851 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14851 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6603 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6603 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6592 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6592 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6609 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6609 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6589 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6589 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6600 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6600 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14852 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14852 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6585 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6585 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6596 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6596 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6607 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6607 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6604 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6604 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14853 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14853 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6593 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6593 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6610 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6610 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6590 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6590 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6601 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6601 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14854 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14854 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6586 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6586 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6597 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6597 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6608 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6608 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6605 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6605 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14855 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14855 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6594 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6594 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6611 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6611 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6591 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6591 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6602 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6602 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14856 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14856 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6587 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6587 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6598 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6598 ## Balanced Scorecard Professional URL: https://smarthorizon.uk/course/balanced-scorecard-professional Brochure: https://smarthorizon.uk/course/balanced-scorecard-professional/brochure.pdf Course reference: balanced-scorecard-professional Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to implement and manage a Balanced Scorecard (BSC) framework, aligning strategic objectives with performance metrics. Participants will develop practical capabilities in strategy mapping, performance measurement, and continuous improvement, enhancing organisational effectiveness. Why attend: Organisations often struggle to translate strategic goals into actionable performance metrics, leading to misalignment and inefficiencies. This course addresses these challenges by providing participants with the tools to create a Balanced Scorecard that effectively communicates strategy and drives performance across departments. By learning to align KPIs with strategic objectives, professionals can ensure that every level of the organisation is focused on the same goals, ultimately improving accountability and performance outcomes. This alignment is crucial for fostering a culture of continuous improvement and achieving long-term success in a competitive landscape. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to design and implement a Balanced Scorecard tailored to their organisation's needs. They will practise developing strategy maps and performance dashboards, which are essential for tracking progress and making informed decisions. By mastering these tools, participants will enhance their ability to facilitate strategic discussions and drive organisational change. The skills gained will empower them to effectively communicate performance insights to stakeholders, ensuring that strategic initiatives are supported and resourced appropriately. This course ultimately prepares professionals to contribute meaningfully to their organisation's strategic success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, workshops, and simulations to facilitate hands-on learning. Participants will work in groups to analyse fictional organisational scenarios, develop strategy maps, and create performance dashboards. Each session culminates in a presentation of their outputs, providing opportunities for peer feedback and collaborative learning. Additionally, participants will engage in role-playing exercises to simulate stakeholder discussions, enhancing their ability to communicate insights effectively. By producing tangible work products, such as strategy maps and performance dashboards, participants will leave with practical tools they can implement immediately in their organisations, ensuring that learning is directly applicable to their work contexts. Target audience: This course is suitable for: Strategic planners responsible for aligning business objectives with performance metrics. Business analysts tasked with measuring and reporting on organisational performance. Project managers involved in strategy implementation and performance tracking. Senior managers seeking to enhance decision-making through performance insights. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Vienna, Rome, Barcelona Course objectives: - Design a Balanced Scorecard framework that aligns with organisational strategy. - Analyse strategic objectives and their relationships in a strategy map. - Develop key performance indicators (KPIs) for each perspective of the BSC. - Assess performance measurement systems and their effectiveness in driving strategic goals and objectives. - Construct a performance dashboard that visualises organisational performance metrics and trends. - Justify the selection of KPIs based on organisational goals and stakeholder needs. - Facilitate a strategic discussion to align team objectives with the Balanced Scorecard framework. - Evaluate the impact of the Balanced Scorecard on organisational performance. Target competencies: - Ability to design and implement a Balanced Scorecard framework. - Proficiency in developing strategy maps and performance indicators. - Skill in analysing and interpreting performance data. - Capability to construct effective performance dashboards. - Expertise in aligning KPIs with organisational strategy. - Aptitude for facilitating strategic discussions and workshops. Course outline: - Day 1: Introduction to Balanced Scorecard Concepts. Define the Balanced Scorecard and its four perspectives: Financial, Customer, Internal Processes, Learning and Growth. Discuss the importance of strategic alignment in performance management for organisational success. Identify common challenges in traditional performance measurement systems and their limitations. Introduce the concept of strategy mapping and its critical role in the BSC framework. Explore case studies of successful Balanced Scorecard implementations across various industries. Applied activity: Participants will analyse a fictional organisation's strategic goals and identify misalignments in current performance measures. They will then propose initial ideas for a Balanced Scorecard that addresses these gaps, focusing on specific metrics and objectives to enhance alignment. Output: A draft Balanced Scorecard framework outlining strategic objectives and initial performance measures. - Day 2: Developing Strategy Maps. Explain the purpose and components of a strategy map in visualising organisational strategy. Guide participants in creating a strategy map for their chosen organisation, linking objectives to outcomes. Discuss the relationships between strategic objectives and how they drive organisational performance. Identify key drivers of success within the strategy map framework and their implications. Review examples of effective strategy maps from various industries to illustrate best practices. Applied activity: Working in groups, participants will create a strategy map for a fictional company, illustrating the connections between strategic objectives and performance outcomes. They will discuss how each objective supports overall strategy and contributes to organisational success. Output: A completed strategy map that visually represents the organisation's strategic objectives. - Day 3: Key Performance Indicators (KPIs). Define KPIs and their role in the Balanced Scorecard as performance measurement tools. Discuss characteristics of effective KPIs and how to select them based on strategic priorities. Explore the process of developing KPIs for each BSC perspective to ensure comprehensive measurement. Assess the relevance of KPIs to stakeholder needs and organisational goals for better alignment. Review examples of KPIs used in successful BSC implementations to understand practical applications. Applied activity: Participants will develop specific KPIs for each perspective of their strategy map, ensuring alignment with strategic objectives and stakeholder expectations. They will justify their choices based on organisational priorities and the overall strategy. Output: A comprehensive list of KPIs linked to the strategy map. - Day 4: Performance Measurement Systems. Examine the role of performance measurement systems in supporting organisational strategy and decision-making. Discuss the importance of data collection and analysis in performance management and reporting. Identify common pitfalls in performance measurement and how to avoid them for better outcomes. Explore tools and techniques for effective performance measurement and reporting. Review case studies of organisations that have successfully implemented performance measurement systems to drive performance. Applied activity: Participants will assess a fictional organisation's existing performance measurement system, identifying strengths and weaknesses, and propose improvements based on BSC principles. They will present their findings to the group, focusing on actionable recommendations. Output: A report detailing the assessment and proposed enhancements to the performance measurement system. - Day 5: Creating Performance Dashboards. Define performance dashboards and their significance in monitoring and communicating performance effectively. Discuss design principles for effective dashboards that communicate insights clearly and concisely. Explore software tools and technologies for dashboard creation and data visualisation. Guide participants in integrating KPIs into a dashboard format for comprehensive performance tracking. Review examples of effective performance dashboards from various sectors to illustrate best practices. Applied activity: Participants will create a performance dashboard for their fictional organisation, incorporating the developed KPIs and ensuring clarity and usability for stakeholders. They will present their dashboards in a mock stakeholder meeting, simulating real-world scenarios. Output: A functional performance dashboard prototype that visualises key performance metrics. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6626 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6626 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6612 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6612 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6622 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6622 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6633 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6633 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6630 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6630 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6619 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6619 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14857 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14857 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6637 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6637 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6616 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6616 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6627 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6627 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6613 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6613 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14858 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14858 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6623 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6623 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6634 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6634 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6631 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6631 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6620 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6620 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14859 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14859 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6638 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6638 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6617 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6617 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6628 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6628 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6614 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6614 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14860 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14860 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6624 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6624 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6635 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6635 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6632 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6632 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6621 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6621 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14861 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14861 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6639 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6639 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6618 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6618 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6629 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6629 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6615 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6615 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14862 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14862 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6625 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6625 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6636 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6636 ## Bank Strategy and Transformation: From Vision to Execution URL: https://smarthorizon.uk/course/bank-strategy-and-transformation-from-vision-to-execution Brochure: https://smarthorizon.uk/course/bank-strategy-and-transformation-from-vision-to-execution/brochure.pdf Course reference: bank-strategy-and-transformation-from-vision-to-execution Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides banking professionals with the skills to develop and implement effective strategies for organisational transformation. Participants will learn to align vision with actionable plans, ensuring successful execution in a rapidly evolving financial landscape. Why attend: Banking institutions face increasing pressure to adapt to technological advancements, regulatory changes, and evolving customer expectations. Understanding how to create and execute a robust strategy is crucial for maintaining competitiveness and ensuring long-term sustainability. This course addresses the challenges of aligning strategic vision with operational execution, which is vital for success in the banking sector. Participants will explore how to identify strategic opportunities, assess risks, and engage stakeholders effectively, all while navigating the complexities of the modern financial landscape. These skills are essential for driving meaningful transformation in their organisations, enabling them to respond proactively to market dynamics and customer needs. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to develop actionable strategies tailored to their institutions. By focusing on decision-making, risk assessment, and stakeholder engagement, attendees will enhance their capability to lead transformation initiatives effectively. They will also learn to construct detailed execution plans that include measurable outcomes, ensuring that their strategies translate into tangible results. The course fosters collaboration and critical thinking, equipping participants with the tools necessary to implement successful transformations that meet both organisational goals and customer needs, ultimately fostering a culture of innovation and adaptability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of case studies, interactive workshops, and group discussions to facilitate learning. Participants will analyse real-world banking scenarios, allowing them to apply strategic frameworks and tools in practical settings. Exercises will include stakeholder mapping, risk assessment simulations, and execution plan development. Outputs will include strategic plans, risk assessments, and transformation roadmaps, providing tangible evidence of learning and application. By engaging in collaborative activities, participants will enhance their understanding of the complexities involved in banking transformation and develop the confidence to implement their strategies effectively. The hands-on approach ensures that participants leave with practical skills and insights directly applicable to their roles. Target audience: This course is suitable for: Banking executives responsible for strategic planning and transformation initiatives. Middle management professionals involved in project execution and operational change. Risk management specialists focusing on the implications of strategic decisions. Business analysts tasked with evaluating market trends and organisational performance. Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Barcelona, Rome Course objectives: - Analyse current banking trends to identify strategic opportunities and threats. - Design a comprehensive transformation strategy that aligns with organisational vision. - Assess stakeholder impact and engagement strategies for successful transformation. - Prioritise key initiatives based on risk assessment and resource allocation. - Construct a detailed execution plan with measurable outcomes and timelines. - Justify strategic decisions using data-driven analysis and forecasting techniques. Target competencies: - Strategic analysis and opportunity identification in banking. - Transformation strategy design and implementation. - Stakeholder engagement and communication skills. - Risk assessment and management in strategic contexts. - Data-driven decision making and forecasting. - Execution planning with measurable outcomes. Course outline: - Day 1: Understanding the Banking Landscape. Overview of current banking trends and challenges, including fintech disruption and digital banking. Impact of digital transformation on banking strategies and operations, focusing on technology integration. Regulatory considerations in strategic planning and compliance, including risk management frameworks. Customer expectations and their influence on banking services and products, emphasising service design. Competitive analysis of leading banking institutions and their strategies, identifying best practices. Applied activity: Participants will analyse a recent case study of a banking institution that successfully navigated transformation. They will identify key trends and challenges faced by the institution and discuss how these influenced strategic decisions and outcomes, focusing on lessons learned. Output: A summary report highlighting key trends, challenges, and strategic responses identified. - Day 2: Crafting a Vision and Strategy. Defining organisational vision and mission in the context of banking, ensuring alignment with market needs. Frameworks for developing a strategic plan tailored to banking needs, including SWOT analysis and PESTLE. Aligning strategy with customer needs and market demands through data analysis and customer feedback. Setting measurable goals and objectives for transformation initiatives, ensuring accountability and tracking. Communicating vision and strategy effectively to stakeholders and teams, utilising various communication channels. Applied activity: In groups, participants will create a vision statement and strategic plan for a fictional bank, considering market trends and customer needs. They will present their strategy to the class for feedback and refinement, focusing on clarity and alignment with organisational goals. Output: A strategic plan document outlining vision, goals, key initiatives, and stakeholder considerations. - Day 3: Stakeholder Engagement and Risk Assessment. Identifying key stakeholders in banking transformation initiatives and their roles, including customers, regulators, and employees. Techniques for effective stakeholder engagement and communication strategies, ensuring buy-in and support. Risk assessment methodologies for evaluating strategic initiatives in banking, including qualitative and quantitative approaches. Balancing stakeholder interests with organisational goals and objectives, using negotiation and conflict resolution techniques. Developing a comprehensive communication plan for engaging stakeholders throughout the transformation process, ensuring transparency. Applied activity: Participants will role-play as stakeholders in a banking transformation scenario, discussing their interests and concerns. They will then develop a stakeholder engagement strategy that addresses these points and ensures alignment with the transformation goals, focusing on communication and trust-building. Output: A stakeholder engagement strategy document that outlines key stakeholders, their interests, and engagement tactics. - Day 4: Execution Planning and Resource Allocation. Creating an execution roadmap for transformation initiatives in banking, detailing phases and milestones. Resource allocation strategies for effective project management in banking, including budgeting and personnel assignment. Monitoring and evaluating progress against strategic goals and objectives, using KPIs and performance metrics. Adjusting plans based on performance metrics and feedback from stakeholders, ensuring agility in execution. Best practices for project management in banking transformation initiatives, including agile methodologies and change management. Applied activity: Participants will develop an execution plan for a selected initiative from their strategic plan, detailing timelines, resources, and key performance indicators. They will present their plans to peers for critique and suggestions, focusing on feasibility and impact. Output: An execution plan with timelines, resource allocations, and performance metrics. - Day 5: Integrated Strategy Execution Simulation. Integrating strategy and execution in a banking context through simulation, focusing on real-time decision-making. Simulating real-world challenges in banking transformation and decision-making, including unexpected regulatory changes. Evaluating the effectiveness of strategic initiatives through feedback and analysis, ensuring continuous improvement. Adjusting strategies based on simulated outcomes and stakeholder reactions, fostering adaptability. Final presentations and peer feedback on strategies and execution plans, promoting collaborative learning. Applied activity: In a simulated environment, participants will implement their execution plans, responding to challenges and making real-time adjustments. They will present their outcomes and lessons learned to the group, focusing on strategy effectiveness and adaptability, and discussing potential improvements. Output: A comprehensive report detailing the simulation outcomes, strategic adjustments made, and insights gained. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6650 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6650 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14863 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14863 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6661 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6661 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6657 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6657 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6646 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6646 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6665 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6665 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6643 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6643 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6654 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6654 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14864 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14864 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6640 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6640 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6651 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6651 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6662 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6662 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14865 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14865 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6658 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6658 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6647 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6647 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6666 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6666 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6644 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6644 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14866 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14866 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6655 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6655 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6641 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6641 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6652 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6652 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6663 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6663 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6659 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6659 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14867 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14867 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6648 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6648 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6667 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6667 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6645 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6645 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14868 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14868 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6656 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6656 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6642 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6642 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6653 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6653 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6664 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6664 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6660 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6660 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6649 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6649 ## Budget Preparation and Financial Reports URL: https://smarthorizon.uk/course/budget-preparation-and-financial-reports Brochure: https://smarthorizon.uk/course/budget-preparation-and-financial-reports/brochure.pdf Course reference: budget-preparation-and-financial-reports Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips finance professionals with essential skills in budget preparation and financial reporting. Participants will learn practical techniques for creating accurate budgets, analysing financial data, and producing reports that inform strategic decision-making in their organisations. Why attend: Budget preparation is critical for effective financial management, enabling organisations to allocate resources efficiently and meet their strategic goals. Finance professionals often face challenges in accurately forecasting expenses and revenues, leading to potential financial shortfalls or misallocated resources. This course addresses these challenges by providing participants with the tools and techniques necessary for effective budget creation and financial reporting. Participants will engage in realistic scenarios that require them to make informed budgeting decisions, ensuring they can adapt to changing financial landscapes and organisational needs. Furthermore, mastering these skills will empower them to contribute to their organisation's financial stability and growth. Financial reports are vital for stakeholders to assess an organisation's performance and make informed decisions. Participants will engage in practical exercises that enhance their ability to analyse financial data and produce comprehensive reports. By mastering these skills, they will contribute to improved financial transparency and accountability within their organisations, ultimately supporting better strategic planning and operational efficiency. The course will also cover the integration of financial reporting with budgeting processes, enabling participants to present their findings clearly and persuasively to stakeholders. This holistic approach will prepare them to address complex financial challenges and drive organisational success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical exercises to enhance learning outcomes. Participants will engage in hands-on activities that simulate real-world budgeting scenarios, allowing them to apply theoretical concepts in practice. They will create financial reports based on provided data sets, enabling them to develop critical analytical skills. Outputs include completed budgets, financial reports, and presentations that demonstrate their understanding of the subject matter. Collaborative group work will foster peer learning, while instructor-led discussions will clarify complex concepts, ensuring participants leave with a comprehensive understanding of budget preparation and financial reporting. The methodology is designed to reinforce learning through practical application and peer feedback. Target audience: This course is suitable for: Finance Managers responsible for budget oversight and financial reporting. Accountants tasked with preparing financial statements and budgets. Financial Analysts who analyse data to support budgeting decisions. Department Heads involved in budget preparation and resource allocation. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Vienna, Rome, Barcelona Course objectives: - Analyse historical financial data to inform budget forecasts and identify trends. - Construct a detailed departmental budget using standard budgeting techniques and stakeholder inputs. - Evaluate variances between budgeted and actual financial performance to assess effectiveness. - Prepare comprehensive financial reports that comply with relevant standards and regulations. - Justify budgetary decisions based on financial analysis, organisational goals, and stakeholder needs. - Design a presentation summarising key financial insights and recommendations for stakeholders. Target competencies: - Budget forecasting and planning skills. - Financial data analysis and interpretation. - Report writing and presentation abilities. - Understanding of financial regulations and compliance. - Variance analysis and performance evaluation. - Stakeholder communication and engagement techniques. Course outline: - Day 1: Fundamentals of Budgeting. Introduction to budgeting concepts and their importance in financial management. Types of budgets: operational, capital, cash flow, and their applications. Key components of a budget: revenues, expenses, and underlying assumptions. Common budgeting methods: incremental, zero-based, and flexible budgeting explained. Understanding the budgeting cycle, including preparation, approval, and monitoring phases. Applied activity: Participants will analyse a fictional company's historical financial data to identify trends and develop assumptions for the upcoming budget cycle. They will consider potential economic impacts and organisational changes, making decisions on revenue projections and expense allocations based on their analysis. Output: A preliminary budget forecast document based on historical data and assumptions. - Day 2: Creating Effective Budgets. Step-by-step process for constructing a departmental budget, including stakeholder engagement. Identifying fixed and variable costs in budget preparation for accuracy. Incorporating stakeholder input and aligning budgets with strategic organisational goals. Utilising budgeting software tools for efficiency and accuracy in budget creation. Best practices for budget documentation, approval processes, and communication. Applied activity: Using the preliminary budget forecast, participants will create a detailed departmental budget. They will incorporate feedback from a fictional stakeholder group and justify their choices based on financial principles, ensuring alignment with organisational objectives and strategic priorities. Output: A completed departmental budget document ready for review. - Day 3: Financial Reporting Essentials. Overview of financial statements: income statement, balance sheet, cash flow statement, and their interrelations. Key performance indicators (KPIs) for financial analysis and reporting. Understanding regulatory requirements for financial reporting and compliance standards. Techniques for presenting financial data clearly and effectively to various stakeholders. Common pitfalls in financial reporting and strategies to avoid them. Applied activity: Participants will prepare a financial report based on the completed departmental budget and simulated financial data. They will ensure compliance with relevant reporting standards and clarity for stakeholders, making decisions on the presentation format and key insights to highlight. Output: A comprehensive financial report ready for stakeholder review and discussion. - Day 4: Variance Analysis and Performance Evaluation. Defining and calculating budget variances: favourable vs. unfavourable, and their implications. Methods for analysing variances and identifying root causes of discrepancies. Using variances to inform future budgeting decisions and adjustments. Communicating variance analysis to stakeholders effectively and constructively. Integrating performance metrics into financial reporting for enhanced insights. Applied activity: Participants will conduct a variance analysis on the financial report they prepared, identifying key areas for improvement. They will present their findings to a mock stakeholder panel, addressing potential concerns and making recommendations for budget adjustments based on their analysis. Output: A variance analysis report with actionable recommendations for future budgeting. - Day 5: Integrated Budgeting and Reporting. Combining budgeting and financial reporting for strategic decision-making and organisational alignment. Scenario planning and its impact on budget adjustments and resource allocation. Utilising dashboards for real-time financial monitoring and reporting. Collaborative budgeting: engaging cross-functional teams in the budgeting process. Finalising and presenting the budget to stakeholders, incorporating feedback and strategic insights. Applied activity: Participants will work in teams to develop a comprehensive budget presentation that integrates their departmental budgets and financial reports. They will address potential scenarios and stakeholder concerns, justifying their recommendations with data-driven insights and strategic rationale. Output: A group presentation summarising the integrated budget and financial insights for stakeholder approval. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6678 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6678 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6689 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6689 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6685 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6685 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6675 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6675 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14869 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14869 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6693 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6693 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6672 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6672 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6682 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6682 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6669 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6669 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6679 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6679 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14870 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14870 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6690 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6690 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6686 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6686 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6676 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6676 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14871 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14871 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6694 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6694 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6673 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6673 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6683 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6683 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6670 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6670 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14872 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14872 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6680 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6680 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6691 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6691 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6687 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6687 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6677 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6677 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14873 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14873 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6695 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6695 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6674 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6674 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6684 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6684 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6671 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6671 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6681 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6681 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14874 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14874 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6692 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6692 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6688 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6688 ## Budgeting and Cost Control URL: https://smarthorizon.uk/course/budgeting-and-cost-control Brochure: https://smarthorizon.uk/course/budgeting-and-cost-control/brochure.pdf Course reference: budgeting-and-cost-control Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Budgeting and Cost Control equips professionals with essential skills to create, manage, and analyse budgets effectively. Participants will learn to implement cost control measures, optimise resource allocation, and enhance financial decision-making within their organisations. Why attend: Budgeting and cost control are critical for maintaining financial health in any organisation. Professionals often face challenges in accurately forecasting expenses, managing variances, and ensuring that projects remain within budget. These issues can lead to overspending, resource misallocation, and ultimately impact organisational success. Effective budgeting allows for better strategic planning and resource allocation, which is essential for achieving financial objectives and sustaining growth. Understanding the nuances of budgeting can empower professionals to make informed decisions that align with their organisation's goals, thus enhancing overall performance and accountability. Participants will develop practical capabilities to create detailed budgets, analyse financial performance, and implement effective cost control strategies. Through hands-on exercises, they will practice making informed financial decisions, identifying cost-saving opportunities, and justifying budget adjustments, all of which are vital for effective financial management. The course also emphasises the importance of communication in presenting budget proposals and variances to stakeholders, ensuring that all parties are aligned and informed. By the end of the course, participants will be equipped to tackle real-world budgeting challenges, enhance their analytical skills, and contribute significantly to their organisation's financial success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to enhance learning. Participants will engage in real-world budgeting scenarios, using financial modelling tools to create and analyse budgets. Group discussions and role-playing exercises will facilitate collaborative problem-solving, while individual assignments will produce actionable budget proposals and cost control plans. Participants will also utilise software tools for variance analysis and reporting, ensuring they gain practical experience with industry-standard practices. This hands-on approach ensures that participants not only understand theoretical concepts but also develop the skills necessary to apply them effectively in their workplace, resulting in tangible outputs that can be implemented immediately. Target audience: This course is suitable for: Financial Analysts: Responsible for preparing budgets and analysing financial data. Project Managers: Need to manage project budgets effectively to ensure successful delivery. Operations Managers: Oversee resource allocation and cost management in operations. Accountants: Require skills in budgeting and cost control for accurate financial reporting. Destinations: Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Cape Town, Barcelona Course objectives: - Construct a comprehensive budget using historical data and forecasting techniques. - Analyse budget variances to identify areas of overspending or savings. - Justify budget adjustments based on performance metrics and organisational goals. - Implement cost control measures to optimise resource allocation effectively. - Evaluate the effectiveness of budgeting processes and recommend improvements based on findings. - Design a financial report summarising budget performance and actionable recommendations. - Develop a cost control plan addressing specific organisational challenges and constraints. - Communicate budget proposals effectively to stakeholders, ensuring clarity and alignment. Target competencies: - Budget creation and management skills. - Variance analysis and reporting capabilities. - Cost control implementation techniques. - Financial forecasting and modelling proficiency. - Effective communication of financial information. - Strategic financial decision-making abilities. Course outline: - Day 1: Foundations of Budgeting. Understanding budgeting concepts and terminology, including fixed and variable costs. Types of budgets: fixed, flexible, and zero-based budgeting explained. The budgeting cycle: phases from preparation to monitoring and review. Key components of a budget: revenues, expenses, and cash flow considerations. Role of budgeting in organisational strategy and decision-making. Applied activity: Participants will create a simple budget for a fictional project, incorporating various expense categories and revenue forecasts. They will use historical data to inform their estimates and present their budget to the group for feedback, simulating a real-world budgeting scenario. Output: A detailed project budget document with justifications and assumptions. - Day 2: Budget Preparation Techniques. Data collection methods for budgeting: surveys, historical analysis, and market research. Forecasting techniques: qualitative methods and quantitative models for accuracy. Utilising historical data for accurate budgeting and trend analysis. Incorporating stakeholder input into budget preparation for alignment and accuracy. Setting realistic budget assumptions based on organisational goals and market conditions. Applied activity: In groups, participants will gather data and create a budget for a hypothetical department, applying different forecasting techniques and stakeholder insights. They will then present their budgets and rationales to the class, receiving constructive feedback on their approaches. Output: A comprehensive departmental budget presentation with supporting data and rationale. - Day 3: Variance Analysis and Reporting. Understanding budget variances: favourable vs unfavourable and their implications for financial health. Tools for variance analysis: spreadsheets and financial software applications for effective reporting. Interpreting variance reports for decision-making and corrective actions to stay on track. Communicating variances to stakeholders effectively and transparently for better alignment. Strategies for addressing variances: corrective actions and budget revisions to improve outcomes. Applied activity: Participants will analyse a provided set of budget reports with variances and prepare a summary report highlighting key findings and recommendations for management action. They will role-play as financial analysts presenting their findings to senior management, simulating real-world reporting scenarios. Output: A variance analysis report with actionable recommendations and insights. - Day 4: Implementing Cost Control Measures. Identifying cost drivers and their impact on budgets and financial performance in projects. Techniques for effective cost control: budgeting, monitoring, and reporting for success. Monitoring expenses and adjusting budgets accordingly to stay on track and within limits. Tools for tracking and controlling costs, including software and metrics for efficiency. Case studies on successful cost control implementations in various industries for practical insights. Applied activity: In teams, participants will develop a cost control plan for a fictional company facing budget overruns. They will identify key cost drivers and propose actionable measures to mitigate them, simulating a real-world cost control scenario. Output: A detailed cost control plan document with specific strategies and expected outcomes. - Day 5: Integrated Budgeting and Cost Control Strategy. Aligning budgeting with organisational goals and strategies for coherence and effectiveness. Creating a financial dashboard for ongoing monitoring of budget performance and variances. Integrating cost control into the budgeting process for efficiency and accountability. Best practices for continuous improvement in budgeting and cost management for sustainability. Preparing for future budgeting cycles with lessons learned and strategic insights for growth. Applied activity: Participants will work on a comprehensive case study that requires them to integrate budgeting and cost control strategies for a fictional organisation facing financial challenges. They will present their integrated strategy to the class, demonstrating their understanding of the course concepts and their application. Output: An integrated budgeting and cost control strategy report with recommendations and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14875 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14875 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6712 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6712 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6702 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6702 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6720 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6720 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6699 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6699 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6709 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6709 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6696 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6696 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14876 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14876 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6706 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6706 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6717 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6717 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6713 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6713 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6703 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6703 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14877 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14877 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6721 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6721 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6700 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6700 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6710 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6710 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6697 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6697 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14878 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14878 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6707 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6707 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6718 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6718 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6714 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6714 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6704 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6704 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6722 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6722 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14879 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14879 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6701 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6701 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6711 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6711 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6698 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6698 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14880 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14880 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6708 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6708 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6719 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6719 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6715 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6715 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6705 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6705 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6723 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6723 ## Budgeting Masterclass Training URL: https://smarthorizon.uk/course/budgeting-masterclass-training Brochure: https://smarthorizon.uk/course/budgeting-masterclass-training/brochure.pdf Course reference: budgeting-masterclass-training Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Budgeting Masterclass Training equips professionals with advanced budgeting techniques, tools, and strategies. Participants will learn to create, manage, and analyse budgets effectively, ensuring financial stability and informed decision-making in their organisations, which is essential for sustainable growth and operational efficiency. Why attend: Budgeting is a critical skill for professionals tasked with financial oversight and resource allocation. Many organisations struggle with budget alignment to strategic goals, leading to financial inefficiencies and missed opportunities. This course addresses these challenges by equipping participants with essential budgeting skills, enabling them to create accurate budgets that reflect organisational priorities and financial realities. Participants will learn to forecast revenues and expenses, ensuring that budgets are not only realistic but also strategically aligned with the organisation's mission. This capability is vital for effective financial management and long-term success. Participants will engage in practical exercises that simulate real-world budgeting scenarios, allowing them to develop actionable budgets, perform variance analysis, and make informed decisions based on financial data. By practising these skills, learners will enhance their ability to communicate budgetary needs and adjustments to stakeholders effectively. The course also focuses on integrating budgeting with strategic planning, ensuring that participants can contribute to their organisation's overall financial health. This practical approach ensures that learners can immediately apply their skills to improve financial management in their roles, making them valuable assets to their teams. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulations to build budgeting capabilities. Participants will engage in group discussions to analyse budgeting challenges and apply learned techniques to realistic scenarios. Each session culminates in a practical output, such as a completed budget proposal or variance report, demonstrating their understanding and application of the concepts. Additionally, participants will receive feedback on their work, allowing them to refine their budgeting skills and strategies. This hands-on approach ensures that learners not only grasp theoretical concepts but also gain practical experience that can be applied in their professional environments, enhancing their overall budgeting proficiency. Target audience: This course is suitable for: Financial analysts responsible for budget preparation and analysis, ensuring accuracy and compliance. Project managers needing to manage project budgets effectively and align them with project goals. Department heads overseeing operational budgets and resource allocation to meet departmental objectives. Small business owners aiming to improve financial planning and control for sustainable growth. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Analyse organisational financial data to inform budget decisions and projections. - Design comprehensive budgets that align with strategic objectives and operational needs. - Calculate variances between budgeted and actual figures accurately and effectively. - Prioritise budget allocations based on organisational needs and strategic goals. - Assess the impact of external factors on budget performance and adjustments. - Construct a budget proposal for a specific project or initiative, including justifications. - Justify budget adjustments based on performance analysis and stakeholder feedback. - Evaluate budgeting tools and software for enhanced efficiency and accuracy in reporting. Target competencies: - Advanced budget creation and management skills for various organisational contexts. - Proficiency in variance analysis and reporting to stakeholders. - Ability to align budgets with strategic objectives and operational realities. - Competence in using budgeting software and tools for efficiency. - Skill in prioritising financial resources effectively based on data analysis. - Capability to assess external financial influences on budgets and adjust accordingly. Course outline: - Day 1: Foundations of Budgeting. Understanding budgeting concepts and terminology relevant to various sectors. Identifying types of budgets: operational, capital, and cash flow, and their uses in financial planning. Exploring the budgeting cycle and its importance in ensuring financial discipline. Analysing historical financial data for budgeting and forecasting purposes effectively. Setting realistic financial goals and objectives based on organisational strategy and needs. Applied activity: Participants will review a fictional company's past financial statements to identify trends and set realistic budget goals for the upcoming year. They will apply historical data to inform their decisions and enhance forecasting accuracy, ensuring that their proposed budget aligns with the company's strategic objectives. Output: A preliminary budget outline based on historical performance and strategic goals. - Day 2: Budget Design and Development. Steps in creating a comprehensive budget that aligns with organisational goals and objectives. Incorporating stakeholder input into budget planning for better alignment and acceptance. Utilising zero-based budgeting techniques to justify all expenses and resource allocations. Developing revenue forecasts and expense estimates based on market analysis and trends. Creating budget templates for various departments to standardise processes and improve efficiency. Applied activity: In groups, participants will develop a departmental budget using zero-based budgeting principles. They will justify each line item based on necessity and strategic alignment with organisational objectives, ensuring that all expenses are critically evaluated and supported by data. Output: A detailed departmental budget proposal with justifications for each expense. - Day 3: Variance Analysis and Reporting. Understanding variance analysis and its significance in effective financial management. Calculating and interpreting budget variances to identify discrepancies and their causes. Identifying causes of variances: favourable vs. unfavourable and their implications for decision-making. Reporting variances to stakeholders effectively and transparently to maintain trust. Implementing corrective actions based on variance analysis to improve future budgeting processes. Applied activity: Participants will analyse a set of fictional budget reports to identify variances. They will prepare a presentation summarising their findings, implications, and recommendations for corrective actions to be taken, ensuring they can communicate effectively with stakeholders about budget performance. Output: A variance analysis report with detailed findings and actionable recommendations. - Day 4: Budget Adjustments and Revisions. Recognising when to adjust budgets based on performance and changing circumstances in the market. Strategies for effective budget revisions to maintain alignment with organisational goals. Communicating budget changes to stakeholders for transparency and buy-in to the process. Assessing the impact of changes on financial performance and resource allocation decisions. Documenting budget adjustments for accountability and future reference in financial planning. Applied activity: Participants will simulate a budget revision process in response to unexpected financial changes. They will discuss potential adjustments and their implications for the organisation's financial health and strategic direction, ensuring they understand the importance of flexibility in budgeting. Output: A revised budget document with justifications for changes made in response to new information. - Day 5: Integrated Budgeting Strategy. Developing a long-term budgeting strategy that supports organisational growth and sustainability. Integrating budgeting with strategic planning processes for cohesive financial management. Utilising technology for budgeting efficiency and accuracy in reporting and analysis. Evaluating budgeting tools and software options for enhanced performance and user-friendliness. Creating a culture of financial accountability and continuous improvement in budgeting practices across the organisation. Applied activity: Participants will create an integrated budgeting strategy for a fictional organisation. This will incorporate long-term goals, technology solutions, and stakeholder engagement strategies to ensure comprehensive financial oversight and alignment with organisational objectives. Output: A comprehensive integrated budgeting strategy document that outlines key components and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6741 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6741 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6731 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6731 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6748 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6748 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6727 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6727 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6738 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6738 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6724 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6724 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14881 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14881 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6735 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6735 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6745 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6745 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6742 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6742 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6732 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6732 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14882 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14882 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6749 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6749 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6728 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6728 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6739 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6739 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6725 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6725 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14883 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14883 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6736 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6736 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6746 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6746 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6743 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6743 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6733 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6733 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14884 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14884 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6750 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6750 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6729 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6729 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6740 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6740 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6726 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6726 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14885 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14885 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6737 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6737 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6747 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6747 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6744 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6744 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6734 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6734 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14886 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14886 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6751 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6751 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6730 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6730 ## Budgeting, Forecasting, Business Planning and Economic Modelling URL: https://smarthorizon.uk/course/budgeting-forecasting-business-planning-and-economic-modelling Brochure: https://smarthorizon.uk/course/budgeting-forecasting-business-planning-and-economic-modelling/brochure.pdf Course reference: budgeting-forecasting-business-planning-and-economic-modelling Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides professionals with essential skills in budgeting, forecasting, business planning, and economic modelling. Participants will learn to create accurate financial plans, analyse economic trends, and make informed business decisions, enhancing their strategic capabilities in a competitive environment. Why attend: Budgeting and forecasting are critical for maintaining financial health and driving business strategy. Professionals often struggle to align financial plans with organisational goals, leading to resource misallocation and missed opportunities. This course addresses these challenges by equipping participants with the tools to develop precise budgets and forecasts that support informed decision-making. Participants will engage in practical exercises, such as analysing financial statements and creating cash flow projections, which are essential for effective financial management. By mastering these skills, professionals can significantly improve their organisation's financial performance and strategic alignment, ensuring that resources are allocated efficiently and effectively. Effective business planning and economic modelling are vital for navigating market uncertainties. Participants will learn to analyse economic indicators and their impact on business performance, enabling them to make data-driven decisions. This knowledge allows professionals to create robust business plans that adapt to changing conditions, ultimately enhancing their organisation's resilience and competitiveness. Through scenario planning and risk assessment exercises, participants will practice developing strategies that mitigate potential economic risks. By the end of the course, they will be equipped to present comprehensive business plans that incorporate budgeting and forecasting insights, ensuring that their organisations remain agile and responsive to market dynamics. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, practical exercises, and simulations to build participants' capabilities in budgeting, forecasting, and economic modelling. Each day includes hands-on activities where participants will apply learned concepts to real-world scenarios, producing financial models and strategic plans. Outputs will include detailed budgets, forecasts, and business plans, demonstrating their understanding and application of the material. Participants will also engage in group discussions and peer reviews to foster collaborative learning and enhance their analytical skills. This interactive approach ensures that participants can effectively translate theoretical knowledge into practical applications in their workplace, reinforcing their learning through immediate application. Target audience: This course is suitable for: Financial analysts responsible for budget preparation and forecasting. Business planners involved in strategic decision-making processes. Economists focused on market analysis and economic modelling. Managers overseeing departmental budgets and financial performance. Destinations: Istanbul, Vienna, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Cape Town, Rome Course objectives: - Analyse historical financial data to identify trends for accurate forecasting and decision-making. - Construct comprehensive budgets aligned with strategic business objectives and operational needs. - Evaluate economic indicators to inform business planning decisions and risk assessments. - Develop financial forecasts using quantitative methods and scenario analysis techniques. - Design a business plan that incorporates budgeting and forecasting insights for stakeholder approval. - Justify financial decisions based on economic modelling and analysis of market conditions. - Prioritise resource allocation based on budgetary constraints and forecasts to optimise performance. Target competencies: - Budget development and management skills. - Forecasting techniques using historical data. - Economic analysis for business strategy. - Business planning and strategic alignment capabilities. - Scenario analysis for risk assessment. - Financial modelling and decision-making proficiency. Course outline: - Day 1: Foundations of Budgeting and Forecasting. Understanding budgeting concepts, types, and their applications in business. Exploring forecasting methods, including qualitative and quantitative techniques. Identifying key financial metrics for effective analysis and reporting. Establishing the budgeting cycle, processes, and stakeholder involvement. Integrating stakeholder input and aligning budgets with strategic goals. Applied activity: Participants will analyse a fictional company's historical financial data to identify trends and create a preliminary budget for the upcoming fiscal year using a zero-based budgeting approach. They will collaborate in groups to discuss assumptions and justifications for their budget allocations. Output: A detailed preliminary budget document with justifications and assumptions. - Day 2: Advanced Budgeting Techniques. Implementing rolling forecasts for dynamic planning and adaptability. Utilising variance analysis to evaluate performance against budgets. Incorporating sensitivity analysis into budgets for risk management. Aligning budgets with strategic objectives and operational plans. Leveraging technology and software tools for budgeting efficiency. Applied activity: Using a provided case study, participants will create a rolling forecast for a fictional company, incorporating various economic scenarios and adjusting the budget accordingly. They will present their forecasts and the rationale behind their adjustments to the class. Output: A comprehensive rolling forecast report with scenario analysis and explanations. - Day 3: Business Planning Essentials. Defining business objectives and key performance indicators for success. Creating a structured business plan framework that includes financial projections. Integrating budgeting and forecasting into comprehensive business plans. Assessing market conditions and competitive landscape for strategic insights. Communicating the business plan effectively to stakeholders and decision-makers. Applied activity: Participants will develop a business plan for a new product launch, integrating budgetary and forecasting insights to support their strategy. They will work in teams to ensure all aspects of the plan are covered, including financial projections and marketing strategies. Output: A complete business plan document ready for stakeholder presentation, including financial projections. - Day 4: Economic Modelling for Decision Making. Understanding economic indicators and their implications for business strategy. Building economic models to simulate various business scenarios and outcomes. Applying regression analysis for accurate forecasting and trend identification. Evaluating the impact of economic changes on business performance and planning. Utilising models for strategic decision-making and risk assessment. Applied activity: Participants will construct an economic model based on provided data, simulating various economic scenarios and their potential impact on the business. They will analyse the results and prepare recommendations based on their findings. Output: An economic model report with scenario analyses and strategic recommendations. - Day 5: Integrated Financial Strategy Development. Combining budgeting, forecasting, and economic modelling into a cohesive strategy. Developing a comprehensive financial strategy that aligns with business goals. Assessing risk and uncertainty in financial planning and decision-making. Implementing strategic financial decisions based on integrated analyses. Presenting financial strategies to stakeholders for approval and buy-in. Applied activity: In teams, participants will create an integrated financial strategy for a fictional company, synthesising all elements learned throughout the course and preparing a presentation for stakeholders. They will focus on aligning financial strategies with overall business objectives. Output: A presentation of the integrated financial strategy with supporting documentation and analysis. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6776 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6776 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14887 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14887 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6755 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6755 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6766 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6766 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6752 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6752 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6763 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6763 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6773 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6773 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6770 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6770 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14888 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14888 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6760 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6760 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6777 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6777 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6756 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6756 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6767 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6767 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14889 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14889 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6753 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6753 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6764 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6764 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6774 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6774 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6771 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6771 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14890 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14890 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6761 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6761 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6778 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6778 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6757 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6757 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6768 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6768 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14891 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14891 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6754 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6754 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6765 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6765 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6775 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6775 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6772 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6772 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14892 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14892 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6762 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6762 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6779 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6779 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6758 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6758 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6769 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6769 ## Business Intelligence & Analytics for Finance Professionals URL: https://smarthorizon.uk/course/business-intelligence-and-analytics-for-finance-professionals Brochure: https://smarthorizon.uk/course/business-intelligence-and-analytics-for-finance-professionals/brochure.pdf Course reference: business-intelligence-and-analytics-for-finance-professionals Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips finance professionals with essential business intelligence and analytics skills. Participants will learn to leverage data for informed decision-making, enhance financial reporting, and apply analytical techniques to drive strategic insights within their organisations. Why attend: Finance professionals often face challenges in interpreting vast amounts of data to inform strategic decisions. The ability to analyse and present data effectively is crucial for enhancing financial performance and operational efficiency. This course addresses the need for finance professionals to develop skills in business intelligence and analytics, enabling them to transform raw data into actionable insights. Participants will learn how to identify key trends, assess financial health, and make data-driven recommendations that align with organisational goals. Mastering these skills will empower finance professionals to improve their decision-making capabilities, ultimately leading to better financial outcomes and strategic alignment within their organisations. Engaging in practical exercises, participants will simulate real-world scenarios, such as developing financial dashboards and conducting variance analysis. They will learn to apply analytical techniques to evaluate investment opportunities and assess risk management strategies. By mastering these skills, participants will improve their ability to present data-driven recommendations to stakeholders, ensuring that financial strategies are informed by accurate insights. This course empowers finance professionals to harness the power of data analytics, fostering a culture of informed decision-making that can lead to enhanced financial performance, operational efficiencies, and strategic planning. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and hands-on exercises to build practical skills in business intelligence and analytics. Participants will work with financial datasets to create dashboards, perform trend analyses, and generate reports. Specific exercises will include scenario-based learning, where participants will analyse case studies to identify best practices in financial reporting. Outputs will include visual data representations and analytical reports, demonstrating their ability to apply learned techniques to real-world financial scenarios. This approach ensures that participants not only understand theoretical concepts but also gain the practical experience necessary to implement these skills in their roles. Target audience: This course is suitable for: Financial Analysts - to enhance their data analysis capabilities and reporting accuracy. Accountants - to improve financial reporting efficiency and data interpretation skills. Finance Managers - to support strategic planning with data-driven insights and analytics. Investment Analysts - to evaluate investment opportunities using advanced analytical techniques. Destinations: Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Barcelona, Cape Town Course objectives: - Analyse financial data trends to support strategic decision-making in finance. - Construct interactive dashboards using business intelligence tools for effective financial reporting. - Evaluate the impact of various financial metrics on business performance and decision-making. - Design predictive models to forecast financial outcomes based on historical data analysis. - Compare different analytical techniques for financial data interpretation and reporting. - Assess the effectiveness of data visualisation methods in communicating financial insights to stakeholders. - Implement a business intelligence strategy tailored to financial operations and reporting needs. - Critique the integration of BI tools with existing financial systems to enhance data-driven decisions. Target competencies: - Data interpretation for financial decision-making and reporting. - Dashboard creation using business intelligence software for visual insights. - Predictive modelling for financial forecasting and scenario analysis. - Effective communication of financial insights through data visualisation techniques. - Analytical thinking for problem-solving in finance-related challenges. - Application of statistical techniques in financial analysis and reporting. Course outline: - Day 1: Foundations of Business Intelligence. Introduction to Business Intelligence concepts and frameworks relevant to finance. Understanding data sources, data quality, and their implications for financial analysis. Identifying key performance indicators (KPIs) relevant to financial reporting and decision-making. Overview of business intelligence tools and technologies applicable in finance. Data governance, compliance, and ethical considerations in financial contexts. Applied activity: Participants will evaluate a provided financial dataset for quality and relevance, identifying potential issues and proposing solutions for data cleansing. They will also define KPIs for a fictional financial report, considering their impact on business performance. Output: A report detailing data quality issues and a KPI definition document for financial metrics. - Day 2: Data Visualisation Techniques. Principles of effective data visualisation in financial contexts and reporting. Exploring visualisation tools and software for presenting financial data. Creating charts and graphs that convey complex financial information clearly and accurately. Best practices for presenting financial data to stakeholders and decision-makers. Case studies on successful financial data visualisations and their impact on business outcomes. Applied activity: Using a provided financial dataset, participants will create a series of visualisations that highlight key trends and insights, preparing to present their findings to a mock board. They will receive feedback on their presentation style and data interpretation. Output: A presentation deck with visualisations and accompanying notes for stakeholder engagement. - Day 3: Advanced Analytical Techniques. Introduction to statistical analysis methods applicable in finance. Using regression analysis for financial forecasting and performance evaluation. Time series analysis for identifying trends and seasonality in financial data. Scenario analysis and sensitivity testing in financial models for risk assessment. Integrating qualitative data into quantitative analysis for comprehensive insights. Applied activity: Participants will apply regression analysis to a financial dataset to forecast future performance, comparing their findings with historical data to validate their model. They will present their analysis to peers for critique and discussion. Output: A comprehensive analytical report with forecasts, justifications, and peer feedback. - Day 4: Implementing Business Intelligence Solutions. Steps to implement a business intelligence strategy in finance departments. Challenges and considerations in BI project management and execution. Integrating BI tools with existing financial systems for seamless data flow. User training and adoption strategies for BI solutions in finance. Evaluating the success of BI implementations in finance and identifying areas for improvement. Applied activity: In groups, participants will develop a project plan for implementing a BI solution in a fictional finance department, addressing potential challenges, user training needs, and expected outcomes. They will present their plans to the class. Output: A project plan document outlining steps, timelines, training strategies, and expected benefits of the BI implementation. - Day 5: Capstone Project: Financial Analytics Integration. Bringing together BI and analytics skills in finance for comprehensive analysis. Developing a comprehensive financial analysis project using learned techniques. Presenting analytical findings to stakeholders in a professional format. Feedback and iterative improvement in financial reporting and decision-making. Future trends in business intelligence and finance analytics. Applied activity: Participants will undertake a capstone project where they analyse a fictional company's financial data, create a BI dashboard, and present their findings and recommendations to a panel of peers and instructors. This will involve integrating all skills learned throughout the course. Output: A final project presentation and a BI dashboard demonstrating analytical insights and recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6804 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6804 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6784 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6784 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6794 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6794 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6780 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6780 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14893 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14893 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6791 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6791 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6801 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6801 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6798 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6798 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6788 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6788 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6805 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6805 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14894 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14894 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6785 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6785 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6795 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6795 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6781 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6781 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6792 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6792 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14895 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14895 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6802 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6802 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6799 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6799 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6789 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6789 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14896 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14896 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6806 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6806 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6786 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6786 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6796 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6796 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6782 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6782 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14897 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14897 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6793 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6793 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6803 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6803 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6800 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6800 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6790 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6790 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6807 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6807 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14898 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14898 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6787 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6787 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6797 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6797 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6783 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6783 ## Cash Forecasting & Financing, Investment, Business Valuation, and Risk URL: https://smarthorizon.uk/course/cash-forecasting-and-financing-investment-business-valuation-and-risk Brochure: https://smarthorizon.uk/course/cash-forecasting-and-financing-investment-business-valuation-and-risk/brochure.pdf Course reference: cash-forecasting-and-financing-investment-business-valuation-and-risk Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides working professionals with essential skills in cash forecasting, financing strategies, business valuation techniques, and risk management. Participants will learn to make informed financial decisions that enhance organisational stability and growth, applying practical tools and methodologies relevant to their roles. Why attend: Cash flow management is critical for organisational sustainability and growth. Professionals often face challenges in predicting cash needs, securing appropriate financing, and accurately assessing business value, which can significantly impact strategic decisions. This course addresses these issues, equipping participants with the skills to forecast cash flows accurately, evaluate financing options effectively, and assess the financial health of their organisations. By mastering these competencies, participants will be better positioned to support their organisations in maintaining liquidity, optimising capital structure, and achieving financial goals in a competitive landscape. Additionally, they will learn to communicate financial insights to stakeholders, enhancing their influence within the organisation. Understanding investment opportunities and associated risks is vital for maximising returns and minimising losses. Participants will engage in practical exercises that simulate real-world scenarios, enhancing their ability to analyse financial data, assess business valuations, and implement effective risk management strategies. These capabilities are essential for informed decision-making in dynamic business environments. By developing a comprehensive understanding of financial metrics and risk profiles, participants will be equipped to navigate complex financial landscapes, make strategic choices that drive organisational success, and present their findings effectively to stakeholders. This course prepares professionals to confidently tackle financial challenges and contribute to their organisation's overall strategy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and hands-on workshops to reinforce learning. Participants will engage in group discussions to analyse real-world financial scenarios, allowing them to apply theoretical concepts to practical situations. Specific exercises include creating cash flow forecasts, developing financing proposals, and conducting business valuations. Key outputs include cash flow forecasts, financing proposals, and risk assessment reports, which demonstrate their understanding and application of the subject matter. By collaborating on these tasks, participants will develop critical thinking and problem-solving skills that are directly applicable to their roles, ensuring that they leave the course with actionable insights and tools. Target audience: This course is suitable for: Financial analysts responsible for cash management and forecasting. Investment managers evaluating potential investment opportunities. Business development professionals involved in financing and valuation. Risk managers assessing and mitigating financial risks within organisations. Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Barcelona, Vienna Course objectives: - Analyse cash flow patterns to forecast future cash needs accurately using historical data. - Calculate financing options and their implications for business operations to optimise capital structure. - Assess business valuation methods to determine fair market value for investment decisions. - Identify and evaluate investment opportunities based on risk and return metrics to enhance portfolio performance. - Prioritise risk management strategies to mitigate financial exposure and protect assets effectively. - Construct comprehensive cash flow forecasts using industry-standard tools and techniques for informed decision-making. - Develop a financing proposal that aligns with business objectives and stakeholder expectations to secure necessary funding. Target competencies: - Proficient in cash flow analysis and forecasting techniques. - Skilled in evaluating financing options and their impacts. - Competent in applying business valuation methodologies effectively. - Able to identify and manage financial risks systematically. - Experienced in constructing detailed financial models for decision-making. - Capable of conducting investment analysis with a focus on risk assessment. Course outline: - Day 1: Fundamentals of Cash Forecasting. Introduction to cash flow concepts and their importance in business operations and financial planning. Methods for cash flow forecasting: direct and indirect approaches explained with examples. Identifying and categorising cash inflows and outflows effectively for accurate forecasting. Tools and software for cash flow management and forecasting, including Excel and financial software. Common pitfalls in cash forecasting and strategies to avoid them, ensuring reliability in predictions. Applied activity: Participants will analyse a fictional company's historical cash flow statements to identify trends and forecast future cash needs using selected forecasting methods, considering seasonal variations and unexpected expenses. They will also discuss the implications of their forecasts on operational decisions and liquidity management. Output: A detailed cash flow forecast report for the next quarter, including assumptions and justifications. - Day 2: Financing Strategies for Businesses. Overview of financing options: debt vs. equity and their implications for business operations and control. Evaluating the cost of capital and its relevance to financing decisions and overall strategy. Understanding key financial ratios and their impact on financing choices and risk assessment. Developing a financing proposal for a specific business need, including risk assessment and stakeholder analysis. Case studies on successful financing strategies and lessons learned from real-world applications. Applied activity: Using a fictional case study, participants will create a financing proposal for a startup seeking investment, considering various financing options, their costs, and potential impacts on ownership and control. They will also assess the risks associated with each financing method and present their recommendations. Output: A comprehensive financing proposal document that outlines the recommended strategy. - Day 3: Business Valuation Techniques. Introduction to business valuation and its significance in mergers, acquisitions, and investment decisions. Different valuation methods: discounted cash flow (DCF), market comparables, and asset-based approaches explained. Factors influencing business value, including market conditions, financial performance, and competitive landscape. Conducting a valuation analysis for a fictional company using selected methods and industry benchmarks. Presenting valuation findings to stakeholders effectively, including recommendations and potential implications. Applied activity: Participants will conduct a business valuation for a fictional company using multiple valuation methods, considering industry benchmarks and market conditions. They will prepare to present their findings to a mock board of directors, justifying their chosen valuation approach and its implications for investment. Output: A valuation report summarising the findings, methodologies used, and recommendations. - Day 4: Investment Analysis and Risk Assessment. Understanding investment risk and return dynamics in various market conditions and economic scenarios. Tools for analysing investment opportunities, including risk-adjusted return metrics and portfolio theory. Evaluating the risk profile of various investments and their alignment with business strategy and goals. Developing a risk assessment framework for investment decisions to enhance decision quality and accountability. Case studies on investment failures and lessons learned to inform future strategies and risk management. Applied activity: Participants will evaluate a set of fictional investment opportunities, assessing their risk and potential return. They will apply risk assessment frameworks to recommend the best option based on their analysis, considering both qualitative and quantitative factors. Output: An investment analysis report with recommendations and justifications. - Day 5: Integrated Financial Decision-Making. Bringing together cash forecasting, financing, and valuation into a cohesive financial strategy. Developing a comprehensive financial strategy for a fictional company that integrates all learned concepts effectively. Integrating risk management into financial decision-making processes to safeguard assets and optimise outcomes. Collaborative problem-solving in financial scenarios to enhance team dynamics and strategic thinking. Preparing for stakeholder presentations and discussions to communicate financial strategies effectively and persuasively. Applied activity: In groups, participants will develop an integrated financial strategy for a fictional company, combining cash forecasting, financing, valuation, and risk management insights. They will ensure a holistic approach to financial planning and prepare to present their strategy to stakeholders, addressing potential questions and concerns. Output: A strategic financial plan presentation to stakeholders, including a summary of key decisions and justifications. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6823 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6823 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14899 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14899 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6808 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6808 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6819 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6819 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6830 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6830 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6827 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6827 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6816 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6816 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6833 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6833 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6813 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6813 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14900 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14900 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6824 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6824 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6809 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6809 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6820 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6820 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6831 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6831 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14901 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14901 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6828 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6828 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6817 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6817 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6834 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6834 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6814 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6814 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14902 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14902 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6825 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6825 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6810 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6810 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6821 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6821 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14903 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14903 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6832 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6832 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6829 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6829 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6818 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6818 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6835 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6835 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6815 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6815 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14904 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14904 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6826 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6826 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6811 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6811 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6822 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6822 ## Certificate of Practice in ESG and Climate Risk Management URL: https://smarthorizon.uk/course/certificate-of-practice-in-esg-and-climate-risk-management Brochure: https://smarthorizon.uk/course/certificate-of-practice-in-esg-and-climate-risk-management/brochure.pdf Course reference: certificate-of-practice-in-esg-and-climate-risk-management Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides professionals with the knowledge and skills to effectively manage Environmental, Social, and Governance (ESG) factors and climate risks within their organisations. Participants will learn to integrate ESG considerations into decision-making processes and develop strategies for sustainable practices. Why attend: Organisations are increasingly held accountable for their ESG performance and climate risk management. Stakeholders, including investors, customers, and regulatory bodies, demand transparency and proactive strategies. Professionals must navigate complex regulations, assess risks, and implement sustainable practices to avoid reputational damage and financial losses. This course equips participants with essential skills to identify and mitigate ESG-related challenges, ensuring compliance, fostering trust, and driving sustainable growth. By mastering these competencies, professionals will be better positioned to influence their organisations' strategic direction and enhance their market competitiveness. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to assess ESG risks and develop actionable strategies. By practising the integration of ESG factors into business operations, attendees will enhance their decision-making skills and contribute to their organisation's sustainability goals. They will learn to communicate effectively with stakeholders, develop comprehensive ESG strategies, and implement climate risk management plans, all of which are critical for driving organisational success in a rapidly evolving landscape. This hands-on approach ensures that participants leave with applicable skills and tangible outputs that can be immediately utilised in their roles. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulations to build practical skills in ESG and climate risk management. Participants will analyse real-world scenarios, collaborate in teams to develop ESG strategies, and present their findings. Outputs include risk assessments, strategic plans, and stakeholder engagement proposals. Each session is designed to reinforce learning through hands-on activities, ensuring that participants can apply their knowledge in their organisations. By the end of the course, participants will have created tangible work products that demonstrate their understanding of ESG principles and climate risk management techniques, enhancing their professional capabilities and confidence in addressing these critical issues. Target audience: This course is suitable for: Risk Managers: Responsible for identifying and mitigating risks related to ESG and climate factors. Sustainability Officers: Tasked with implementing sustainable practices within their organisations. Compliance Professionals: Ensure adherence to regulations related to ESG disclosures and climate risks. Investment Analysts: Evaluate the impact of ESG factors on investment decisions and portfolio management. Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Rome, Barcelona, Vienna Course objectives: - Assess ESG factors impacting organisational performance and reputation through detailed analysis. - Analyse climate risk scenarios using established frameworks and tools to inform decision-making. - Design an ESG strategy tailored to specific organisational contexts, addressing stakeholder needs. - Prioritise stakeholder engagement strategies for effective ESG communication and collaboration. - Construct a climate risk management plan addressing identified vulnerabilities and mitigation strategies. - Justify the integration of ESG metrics into financial reporting processes for transparency and accountability. - Evaluate the effectiveness of ESG initiatives in achieving organisational sustainability goals. Target competencies: - Conduct comprehensive ESG risk assessments to identify vulnerabilities. - Develop actionable climate risk management strategies tailored to organisational needs. - Facilitate stakeholder engagement on ESG issues to enhance collaboration. - Integrate ESG considerations into financial analysis for informed decision-making. - Implement monitoring frameworks for ESG performance to ensure compliance. - Communicate ESG strategies effectively to diverse audiences for transparency. Course outline: - Day 1: Understanding ESG and Climate Risks. Define ESG and its components: Environmental, Social, Governance, and their interconnections. Explore the regulatory landscape surrounding ESG and climate risks, including key legislation. Identify key stakeholders and their expectations regarding ESG performance and reporting. Discuss the impact of climate change on business operations and strategic planning. Review frameworks for assessing ESG performance and their application in practice. Applied activity: Participants will analyse a case study of a company facing ESG-related challenges. They will identify the key ESG factors at play, assess their implications, and propose initial recommendations for improvement, considering stakeholder perspectives and regulatory requirements. Output: A detailed report summarising the ESG factors, their implications, and proposed recommendations. - Day 2: Frameworks and Tools for ESG Analysis. Examine established frameworks for ESG risk assessment (e.g., TCFD, SASB) and their relevance. Learn to use tools for measuring and reporting ESG performance effectively. Discuss the role of data analytics in ESG decision-making and risk assessment. Explore best practices for ESG disclosures and reporting to stakeholders. Evaluate the effectiveness of different ESG metrics and their impact on performance. Applied activity: Working in groups, participants will select an ESG framework and apply it to a fictional organisation. They will gather data, assess risks, and prepare a mock ESG report based on their analysis, focusing on key metrics and stakeholder interests. Output: A mock ESG report using the chosen framework, including risk assessments and performance metrics. - Day 3: Developing an ESG Strategy. Identify organisational goals and align them with ESG objectives for strategic coherence. Explore strategies for integrating ESG into corporate governance and operational practices. Discuss the role of leadership in driving ESG initiatives and fostering a culture of sustainability. Learn to set measurable ESG targets and KPIs to track progress effectively. Evaluate case studies of successful ESG strategies and their outcomes in various sectors. Applied activity: Participants will develop an ESG strategy for a fictional company, considering its unique context, stakeholder expectations, and industry challenges. They will present their strategy to the group for feedback and refinement, focusing on implementation feasibility. Output: A comprehensive ESG strategy document that outlines objectives, initiatives, and expected outcomes. - Day 4: Stakeholder Engagement and Communication. Identify key stakeholders and their interests regarding ESG issues and climate risks. Learn techniques for effective stakeholder engagement and building trust through transparency. Discuss the importance of clear communication in ESG reporting and stakeholder interactions. Explore methods for addressing stakeholder concerns and incorporating feedback into ESG strategies. Evaluate case studies of successful stakeholder engagement and communication strategies. Applied activity: Participants will create a stakeholder engagement plan for their fictional organisation, outlining strategies for communication, feedback mechanisms, and engagement activities to address stakeholder interests and concerns. They will role-play stakeholder interactions to refine their approach. Output: A stakeholder engagement plan detailing strategies for effective communication and engagement. - Day 5: Integrating Climate Risk Management. Assess climate risks using scenario analysis and stress testing to inform strategic decisions. Discuss the role of insurance and financial instruments in climate risk management and mitigation. Explore strategies for mitigating climate-related risks and enhancing resilience. Learn to communicate climate risks to stakeholders effectively and transparently. Review case studies of organisations successfully managing climate risks and their lessons learned. Applied activity: In teams, participants will develop a comprehensive climate risk management plan for a fictional organisation, identifying potential risks, proposing mitigation strategies, and outlining implementation steps. They will present their plan to the class for critique and discussion. Output: A climate risk management plan that includes risk identification, mitigation strategies, and implementation recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6850 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6850 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6836 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6836 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6846 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6846 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6857 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6857 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6854 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6854 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14905 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14905 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6843 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6843 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6861 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6861 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6840 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6840 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6851 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6851 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6837 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6837 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14906 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14906 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6847 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6847 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6858 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6858 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6855 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6855 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6844 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6844 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14907 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14907 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6862 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6862 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6841 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6841 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6852 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6852 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14908 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14908 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6838 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6838 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6848 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6848 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6859 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6859 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6856 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6856 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6845 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6845 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14909 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14909 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6863 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6863 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6842 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6842 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6853 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6853 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6839 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6839 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14910 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14910 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6849 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6849 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6860 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6860 ## Chartered Financial Analyst URL: https://smarthorizon.uk/course/chartered-financial-analyst Brochure: https://smarthorizon.uk/course/chartered-financial-analyst/brochure.pdf Course reference: chartered-financial-analyst Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course prepares participants for the Chartered Financial Analyst (CFA) designation by covering investment analysis, portfolio management, and ethical standards. It focuses on practical applications of financial theories and tools, enabling professionals to make informed investment decisions and enhance their analytical skills. Why attend: Investment professionals face increasing pressure to deliver superior returns while managing risks effectively. The CFA programme equips participants with the skills to analyse financial statements, assess investment opportunities, and construct diversified portfolios. This course addresses the complexities of financial markets, enhancing the ability to interpret data and make informed investment decisions, which is crucial for maintaining a competitive edge in the industry. Participants will engage in practical exercises that simulate real-world investment scenarios, allowing them to apply theoretical knowledge directly to their roles, ultimately leading to improved decision-making and performance in their organisations. Ethical considerations are paramount in finance, as trust and integrity are essential for client relationships. Participants will engage in real-world scenarios that highlight the importance of ethical standards in investment management. By practising ethical decision-making, participants will develop frameworks to navigate dilemmas, enhancing their credibility and trustworthiness in the eyes of clients and stakeholders. This course will also cover the CFA Code of Ethics and professional conduct, ensuring that participants understand the implications of their decisions. Ultimately, this training will empower professionals to uphold high ethical standards while achieving their financial objectives, fostering long-term success in their careers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, practical exercises, and simulations to build participants' analytical capabilities. Each day includes workshops where participants apply financial models and valuation techniques to real-world scenarios. Participants will produce financial analysis reports, investment proposals, and ethical decision frameworks as evidence of their learning. This hands-on approach ensures that participants can directly apply their knowledge to workplace challenges, reinforcing their understanding of complex financial concepts and ethical standards. Additionally, peer discussions and feedback sessions will facilitate collaborative learning, allowing participants to refine their skills and enhance their professional network. This methodology supports active engagement and practical application of the CFA curriculum. Target audience: This course is suitable for: Investment Analysts - seeking to deepen their analytical skills and knowledge of financial markets. Portfolio Managers - aiming to enhance portfolio construction and management techniques. Financial Advisors - looking to improve client investment strategies and ethical practices. Corporate Finance Professionals - wanting to strengthen their financial analysis and investment evaluation capabilities. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Singapore, London, Vienna, Barcelona, Cape Town Course objectives: - Analyse financial statements to assess company performance and valuation. - Calculate key financial ratios and metrics for effective investment decision-making. - Construct diversified investment portfolios based on risk-return profiles and client objectives. - Evaluate investment opportunities using discounted cash flow analysis and comparative methods. - Justify ethical investment decisions in line with CFA standards and best practices. - Compare various asset classes and their impact on overall portfolio performance. - Develop frameworks for ethical decision-making in complex financial scenarios. - Present investment research findings effectively to stakeholders and clients. Target competencies: - Financial statement analysis and interpretation. - Valuation techniques for various asset classes. - Portfolio management and risk assessment. - Ethical decision-making in finance. - Investment research and analysis methodologies. - Application of financial models in real-world scenarios. Course outline: - Day 1: Foundations of Financial Analysis. Introduction to the CFA programme and its importance in finance. Understanding financial statements: balance sheet, income statement, cash flow statement. Key financial ratios and their implications for investment analysis. Overview of valuation methods: DCF, comparables, and precedent transactions. Ethics in finance: an introduction to the CFA Code of Ethics and professional standards. Applied activity: Participants will analyse a fictional company's financial statements, calculating key ratios and preparing a brief valuation report using DCF and comparables. They will discuss their findings in small groups to enhance collaborative learning. Output: A financial analysis report summarising the company's performance and valuation. - Day 2: Investment Valuation Techniques. Deep dive into discounted cash flow (DCF) analysis and its components. Comparative valuation techniques: multiples and market analysis for different industries. Asset-based valuation approaches and their applications in real-world scenarios. Understanding market efficiency and its implications for valuation accuracy. Case study: Valuing a technology company using multiple methods and presenting findings. Applied activity: Using a provided case study, participants will perform a DCF analysis and compare it with market multiples to determine the fair value of a fictional tech company. They will present their valuation methods and results to the class. Output: A valuation report detailing the findings and recommendations, including a presentation. - Day 3: Portfolio Construction and Management. Principles of portfolio theory and the efficient frontier concept. Asset allocation strategies: strategic vs tactical approaches to portfolio management. Risk management techniques in portfolio management, including diversification and hedging. Performance measurement and evaluation of investment portfolios using benchmarks. Case study: Constructing a diversified portfolio for a fictional client based on risk tolerance and investment goals. Applied activity: Participants will create a diversified investment portfolio for a fictional client based on their risk tolerance and investment goals, using asset allocation strategies discussed in class. They will justify their choices in a group discussion. Output: A portfolio construction report outlining asset allocation and expected performance metrics. - Day 4: Investment Analysis and Research. Conducting investment research: qualitative vs quantitative analysis techniques. Understanding macroeconomic indicators and their impact on investment decisions. Sector analysis and its relevance to investment strategies and portfolio performance. Evaluating fixed income securities and their role in diversified portfolios. Case study: Researching a specific sector and presenting investment opportunities to stakeholders. Applied activity: Participants will research a specific sector, analyse key indicators, and present potential investment opportunities based on their findings. They will work in groups to enhance collaborative learning and critical thinking. Output: An investment research presentation summarising the sector analysis and recommendations. - Day 5: Ethics and Professional Standards in Finance. In-depth exploration of the CFA Code of Ethics and Standards of Professional Conduct. Real-world ethical dilemmas in investment management and their implications. Developing frameworks for ethical decision-making in complex scenarios. Case studies of ethical breaches and lessons learned from them. Preparing for the CFA exam: strategies, resources, and study techniques. Applied activity: Participants will work in groups to analyse a series of ethical dilemmas faced by finance professionals, developing a decision-making framework to address each scenario. They will present their frameworks to the class for feedback. Output: A group report outlining ethical frameworks and recommendations for best practices in finance. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6874 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6874 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6885 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6885 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6881 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6881 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6870 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6870 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6889 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6889 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14911 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14911 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6867 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6867 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6878 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6878 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6864 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6864 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6875 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6875 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6886 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6886 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14912 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14912 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6882 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6882 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6871 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6871 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6890 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6890 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14913 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14913 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6868 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6868 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6879 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6879 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6865 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6865 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6876 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6876 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14914 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14914 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6887 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6887 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6883 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6883 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6872 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6872 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6891 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6891 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6869 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6869 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14915 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14915 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6880 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6880 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6866 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6866 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6877 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6877 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14916 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14916 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6888 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6888 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6884 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6884 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6873 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6873 ## Preparation for Project Management Professional (PMP)® Certification URL: https://smarthorizon.uk/course/preparation-for-project-management-professional-pmp-certification Brochure: https://smarthorizon.uk/course/preparation-for-project-management-professional-pmp-certification/brochure.pdf Course reference: preparation-for-project-management-professional-pmp-certification Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course prepares participants for the Project Management Professional (PMP)® Certification by covering key project management concepts, tools, and methodologies. Participants will engage in practical exercises and simulations to enhance their understanding and application of project management principles in real-world scenarios. Why attend: Project managers often face challenges in aligning project goals with organisational strategy, managing stakeholder expectations, and ensuring project delivery within defined scope, time, and budget constraints. These challenges can lead to project failures, increased costs, and missed opportunities, making PMP certification essential for career advancement and organisational success. Obtaining this certification demonstrates a commitment to best practices and the ability to lead projects effectively, which is crucial in a competitive landscape. Participants will learn to navigate complex project environments, make informed decisions, and apply proven methodologies that enhance project outcomes, thereby increasing their value to employers and clients alike. Developing practical capabilities in project planning, risk management, and resource allocation is vital for project success. Participants will engage in decision-making exercises that simulate real project scenarios, enabling them to apply theoretical knowledge to practical situations. This hands-on approach ensures that participants are well-prepared for the PMP exam and can effectively manage projects in their workplaces. Mastering these skills enhances their ability to communicate with stakeholders, resolve conflicts, and lead teams towards successful project outcomes. By the end of the course, participants will possess the confidence and competence needed to tackle real-world project challenges and drive projects to successful completion. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of instructional methods, including case studies, group discussions, and hands-on simulations. Participants will engage in role-playing scenarios to practice stakeholder management and conflict resolution. Each session culminates in a practical exercise where participants create project management documents, such as a project charter or risk management plan, providing tangible evidence of their learning and readiness for the PMP exam. Additionally, participants will use project management software tools to simulate real-world project environments, reinforcing their understanding of integration and application of project management principles. This approach ensures that participants not only learn the theory but also gain practical experience that can be directly applied in their professional roles. Target audience: This course is suitable for: Aspiring project managers seeking PMP certification to enhance their credentials and career prospects. Current project managers aiming to formalise their expertise with a recognised certification to advance in their roles. Team leaders responsible for managing projects and leading project teams to achieve strategic objectives. Business analysts involved in project planning and execution who wish to deepen their project management knowledge. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Analyse project scope and objectives to create a comprehensive project charter. - Calculate project timelines using Gantt charts and critical path method to ensure timely delivery. - Diagnose potential project risks and develop effective mitigation strategies to minimise impact. - Compare different project management methodologies and their applicability to various project types. - Design a stakeholder engagement plan that addresses communication needs and expectations. - Prioritise project tasks based on resource availability and project constraints to optimise efficiency. - Assess project performance using key performance indicators (KPIs) to ensure alignment with goals. - Construct a comprehensive project management plan integrating all knowledge areas for successful execution. Target competencies: - Developing project charters and defining project scope effectively. - Creating and managing project schedules and budgets to ensure delivery. - Identifying and mitigating project risks effectively through strategic planning. - Engaging stakeholders through effective communication strategies and conflict resolution. - Utilising project management software tools for planning and tracking project progress. - Evaluating project performance and implementing corrective actions based on data. Course outline: - Day 1: Understanding Project Management Fundamentals. Overview of PMP certification requirements and exam structure, including eligibility criteria. Key project management concepts: scope, time, cost, quality, and stakeholder management. Introduction to the PMBOK® Guide and its knowledge areas, including process groups. Understanding project life cycles and methodologies: predictive, agile, and hybrid approaches. Roles and responsibilities of a project manager in leading teams and projects. Applied activity: Participants will create a project charter for a fictional project, outlining its objectives, scope, stakeholders, and initial risks. They will work in groups to discuss and refine their charters based on peer feedback and instructor guidance. Output: A completed project charter document that includes defined objectives, scope, and stakeholder analysis. - Day 2: Planning and Scheduling Projects. Developing a project management plan and its components, including scope, schedule, and budget. Creating WBS (Work Breakdown Structure) for project tasks to ensure clarity and accountability. Utilising Gantt charts for project scheduling and visualising task dependencies and timelines. Calculating project timelines using the critical path method to identify essential tasks and deadlines. Resource allocation and management techniques to optimise team performance and project delivery. Applied activity: Using a provided project scenario, participants will develop a WBS and create a Gantt chart to schedule project tasks, ensuring resource availability and task dependencies are considered. They will present their schedules to the group for critique. Output: A detailed Gantt chart and WBS document that outlines project tasks and timelines. - Day 3: Risk Management in Projects. Identifying project risks and their potential impacts through brainstorming and analysis techniques. Qualitative and quantitative risk analysis techniques to assess risk severity and likelihood. Developing risk response strategies and contingency plans to address identified risks effectively. Monitoring and controlling project risks throughout the project life cycle to ensure proactive management. Tools and techniques for effective risk management, including risk registers and response matrices. Applied activity: Participants will conduct a risk assessment for their project, identifying potential risks and developing appropriate mitigation strategies in groups. They will present their findings and strategies to the class, fostering discussion and feedback. Output: A risk management plan outlining identified risks, their impacts, and response strategies. - Day 4: Stakeholder Engagement and Communication. Identifying project stakeholders and their influence on project success through stakeholder analysis. Developing a stakeholder engagement plan that outlines communication strategies and engagement techniques. Effective communication strategies for project success, including reporting and feedback mechanisms. Managing stakeholder expectations and conflict resolution through negotiation and collaboration techniques. Tools for stakeholder analysis and communication, including RACI charts and communication matrices. Applied activity: Participants will create a stakeholder engagement plan for their project, identifying key stakeholders, their interests, and communication strategies to ensure engagement. They will role-play stakeholder interactions to practice their engagement strategies. Output: A comprehensive stakeholder engagement plan that includes stakeholder analysis and communication strategies. - Day 5: Integrating Project Management Knowledge Areas. Understanding the integration of project management processes and knowledge areas for cohesive project execution. Developing a comprehensive project management plan that incorporates all aspects of project management. Utilising project management software for integration and tracking project progress effectively. Evaluating project performance using KPIs and metrics to ensure alignment with project goals. Preparing for the PMP exam: tips, strategies, and resources for successful completion. Applied activity: Participants will integrate all components developed throughout the course into a final project management plan, simulating a real-world project scenario. They will present their plans to the class, receiving feedback on their integration and execution strategies. Output: A complete project management plan incorporating all knowledge areas, ready for presentation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6902 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6902 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6913 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6913 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6909 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6909 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6899 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6899 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14917 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14917 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6917 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6917 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6896 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6896 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6906 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6906 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6893 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6893 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14918 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14918 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6903 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6903 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6914 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6914 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6910 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6910 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6900 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6900 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14919 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14919 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6918 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6918 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6897 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6897 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6907 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6907 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6894 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6894 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14920 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14920 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6904 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6904 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6915 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6915 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6911 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6911 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6901 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6901 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14921 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14921 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6919 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6919 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6898 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6898 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6908 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6908 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6895 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6895 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6905 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6905 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14922 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14922 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6916 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6916 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6912 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6912 ## Economics of Labour Markets URL: https://smarthorizon.uk/course/economics-of-labour-markets Brochure: https://smarthorizon.uk/course/economics-of-labour-markets/brochure.pdf Course reference: economics-of-labour-markets Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores the dynamics of labour markets, focusing on supply and demand, wage determination, employment policies, and the impact of economic conditions. Participants will develop analytical skills to assess labour market trends and make informed decisions in workforce management. Why attend: Labour market fluctuations significantly affect organisational performance and employee engagement. Understanding these dynamics enables professionals to make strategic decisions regarding hiring, compensation, and workforce planning. Participants will learn to analyse labour market data, forecast trends, and assess the implications of economic changes on workforce strategies. This knowledge is crucial for aligning organisational goals with market realities, ensuring effective talent acquisition and retention strategies that respond to evolving labour conditions. By mastering these concepts, participants will be equipped to navigate the complexities of labour economics and implement strategies that enhance workforce productivity and satisfaction. Engaging in practical exercises throughout the course, participants will simulate real-world labour market scenarios, evaluate the impact of economic indicators, and assess employment policies. By developing evidence-based recommendations, they will enhance their capability to navigate complex labour market challenges. This course equips professionals with the tools to make informed decisions that optimise workforce management, improve organisational resilience, and adapt to changing economic climates. Participants will also practice developing comprehensive labour market strategies, enabling them to respond proactively to shifts in demand and supply, thus fostering a more agile and competitive workforce. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs case studies, interactive workshops, and data analysis exercises to build participants' capabilities in understanding labour market economics. Participants will work with real labour market data, simulate policy impacts, and engage in group discussions to enhance their analytical skills. Specific exercises will include analysing labour market reports, developing wage strategies, and evaluating employment policies. Outputs will include comprehensive labour market analyses and strategic recommendations based on their findings, ensuring participants can apply their learning directly to workplace scenarios. This hands-on approach fosters critical thinking and equips participants with practical skills that can be immediately implemented in their organisations. Target audience: This course is suitable for: HR Managers responsible for workforce planning and development. Economists analysing labour market trends and policies. Business Analysts focused on organisational performance and strategy. Policy Makers involved in employment legislation and regulation. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Cape Town, Rome, Barcelona Course objectives: - Analyse labour supply and demand dynamics to inform workforce planning decisions. - Evaluate wage determination theories and their implications for compensation strategies. - Assess the impact of economic indicators on labour market trends and organisational strategy. - Design effective employment policies that respond to labour market conditions. - Compare different labour market models and their applicability to specific industries. - Construct a labour market analysis report that identifies key trends and forecasts future changes. Target competencies: - Conduct labour market analysis using economic data. - Evaluate the effects of economic policies on employment. - Develop strategic workforce plans based on market conditions. - Interpret labour market indicators to inform decision-making. - Design compensation packages aligned with market trends. - Assess the implications of global economic changes on local labour markets. Course outline: - Day 1: Understanding Labour Market Fundamentals. Define key concepts in labour economics, including supply, demand, and equilibrium. Explore the role of wages in labour market dynamics and their effects on employment levels. Examine factors influencing labour supply and demand, such as demographics and economic conditions. Discuss the significance of labour market flexibility and its impact on employment outcomes. Introduce basic economic indicators relevant to labour markets, including unemployment rates and productivity measures. Applied activity: Participants will analyse a case study of a local labour market, identifying key supply and demand factors affecting employment in the region. They will use data to support their analysis, considering demographic shifts and economic conditions, and present their findings to the group. Output: A summary report detailing the supply and demand analysis of the chosen labour market. - Day 2: Wage Determination and Employment Policies. Investigate various wage determination theories, including classical and Keynesian perspectives, and their practical applications. Assess the role of minimum wage laws and their impact on employment levels and business operations. Explore the effects of collective bargaining on wage structures and employee relations. Evaluate the relationship between productivity and wages, considering industry-specific factors. Discuss employment policies and their implications for labour market outcomes, focusing on inclusivity and diversity. Applied activity: Participants will simulate a negotiation scenario involving wage determination between management and employee representatives. They will develop arguments based on economic theories and real-world data, considering the implications for employee morale and retention, and present their positions. Output: A negotiation strategy document outlining key arguments and expected outcomes. - Day 3: Economic Indicators and Labour Market Analysis. Identify key economic indicators that influence labour markets, such as unemployment rates, inflation, and GDP growth. Learn to interpret labour force participation rates and their implications for workforce planning and policy. Examine the relationship between inflation and employment, focusing on wage-price dynamics. Discuss cyclical vs. structural unemployment and their causes, including technological changes and economic downturns. Utilise statistical tools to analyse labour market data, enhancing data literacy and analytical skills. Applied activity: Participants will conduct a data analysis exercise using real economic indicators to assess the current state of a specified labour market. They will prepare a presentation summarising their findings, including trends and potential impacts on organisational strategy. Output: A presentation on the labour market analysis with visual data representations. - Day 4: Labour Market Models and Their Applications. Compare different labour market models, including perfect competition, monopsony, and dual labour markets, and their implications for policy. Explore the implications of globalisation on local labour markets, focusing on migration and trade effects. Discuss the role of technology and automation in shaping employment, including job displacement and creation. Evaluate the impact of demographic changes on labour supply, including ageing populations and workforce diversity. Examine case studies of labour market interventions in various economies, assessing their effectiveness and lessons learned. Applied activity: In groups, participants will analyse a specific labour market model and its application to a real-world scenario. They will assess the model's effectiveness in addressing current labour market challenges and present their conclusions, considering policy implications. Output: A group presentation on the chosen labour market model and its application. - Day 5: Integrated Labour Market Strategy Development. Synthesize knowledge from previous sessions to develop comprehensive labour market strategies that align with organisational goals. Explore the role of data-driven decision-making in workforce management, focusing on evidence-based practices. Discuss the importance of adaptability in employment strategies, considering economic volatility and changing workforce needs. Evaluate the effectiveness of current organisational policies in light of labour market trends and employee feedback. Prepare for future labour market challenges and opportunities, including skills shortages and technological advancements. Applied activity: Participants will work in teams to develop a comprehensive labour market strategy for a fictional company facing economic changes. They will incorporate data analysis, policy evaluation, and strategic recommendations, considering both short-term and long-term implications for the workforce. Output: A comprehensive labour market strategy report for the fictional company. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6936 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6936 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6926 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6926 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6944 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6944 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6923 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6923 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14923 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14923 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6933 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6933 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6920 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6920 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6930 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6930 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6941 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6941 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6937 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6937 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14924 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14924 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6927 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6927 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6945 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6945 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6924 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6924 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6934 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6934 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14925 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14925 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6921 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6921 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6931 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6931 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6942 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6942 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6938 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6938 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14926 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14926 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6928 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6928 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6946 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6946 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6925 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6925 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14927 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14927 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6935 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6935 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6922 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6922 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6932 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6932 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6943 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6943 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6939 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6939 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14928 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14928 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6929 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6929 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6947 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6947 ## Effective Credit Control training URL: https://smarthorizon.uk/course/effective-credit-control-training Brochure: https://smarthorizon.uk/course/effective-credit-control-training/brochure.pdf Course reference: effective-credit-control-training Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides practical training in effective credit control techniques, focusing on managing credit risk, improving cash flow, and minimising bad debts. Participants will develop skills to implement robust credit control processes and enhance their decision-making capabilities in financial management. Why attend: Effective credit control is crucial for maintaining healthy cash flow and ensuring the financial stability of an organisation. Poor credit management can lead to increased bad debts, impacting profitability and operational efficiency. Participants will learn to identify credit risks through financial analysis, implement strategies to mitigate them, and develop effective communication skills for negotiating payment terms. These capabilities are essential for fostering positive customer relationships while ensuring timely payments, which ultimately supports the organisation's financial health and operational success. Additionally, understanding the nuances of credit control can empower professionals to make informed decisions that directly affect their organisation's bottom line. Participants will engage in practical exercises that simulate real-world credit control scenarios, such as assessing customer creditworthiness and implementing debt recovery strategies. By practising skills in negotiation and policy development, attendees will enhance their ability to make informed decisions that directly affect cash flow. This training equips professionals with the tools needed to optimise credit control processes, manage customer accounts effectively, and contribute to their organisation's financial success. The course also emphasises the importance of continuous improvement in credit management practices, enabling participants to adapt to changing market conditions and customer behaviours. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to build practical skills in credit control. Participants will engage in simulations that mimic real-life credit management challenges, allowing them to apply theoretical knowledge in a controlled environment. Specific exercises will include drafting credit policies, assessing customer profiles, and negotiating payment terms. Outputs will include credit assessment reports, payment negotiation strategies, and action plans for improving credit control processes. This hands-on approach ensures that participants not only learn concepts but also develop the confidence to implement them in their workplace effectively, resulting in measurable improvements in credit management practices. Target audience: This course is suitable for: Credit Controllers responsible for managing accounts receivable and minimising bad debts. Finance Managers overseeing cash flow and credit policies to ensure financial stability. Accounts Receivable Specialists focused on effective debt collection processes and customer management. Business Owners seeking to improve financial stability through robust credit management practices. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Cape Town, Vienna Course objectives: - Assess credit risk using financial statements and credit reports to inform decisions. - Design effective credit control policies tailored to organisational needs and customer profiles. - Calculate key performance indicators (KPIs) for monitoring credit control effectiveness and cash flow. - Negotiate payment terms with clients to optimise cash flow and reduce overdue accounts. - Implement a systematic approach to debt collection and follow-up processes for overdue payments. - Evaluate customer creditworthiness through comprehensive analysis of financial data and credit history. - Construct a credit control action plan based on identified risks and organisational goals. - Communicate credit policies clearly to stakeholders to ensure understanding and compliance. Target competencies: - Evaluate customer credit profiles effectively using financial analysis tools. - Implement credit control policies that align with business objectives and customer needs. - Negotiate effectively with clients regarding payment terms to enhance cash flow. - Monitor and analyse credit control performance metrics to identify areas for improvement. - Develop strategies for efficient debt collection that maintain customer relationships. - Communicate credit policies clearly to stakeholders to ensure compliance and understanding. Course outline: - Day 1: Understanding Credit Control Fundamentals. Define credit control and its importance in financial management for businesses. Identify key components of an effective credit control system and their interrelationships. Explore the relationship between credit control and cash flow management in organisations. Discuss the impact of poor credit control on business operations and profitability. Review relevant legislation and ethical considerations in credit control practices. Applied activity: Participants will analyse a fictional company's financial statements to identify potential credit risks and discuss findings in groups. Each group will present their analysis and recommendations for credit control improvements, focusing on practical applications and decision-making processes. Output: A comprehensive credit risk assessment report, including identified risks and proposed strategies. - Day 2: Assessing Creditworthiness. Learn techniques for evaluating customer creditworthiness through financial analysis. Understand the use of credit reports and scoring systems in assessing risk. Discuss the importance of financial statement analysis in credit assessment processes. Explore industry benchmarks for credit evaluation and their application in decision-making. Review case studies of successful credit assessments and their outcomes. Applied activity: Using provided customer profiles, participants will assess creditworthiness and prepare a summary report outlining their evaluation criteria and recommendations. This will involve analysing financial data and credit history to make informed decisions about extending credit or requiring upfront payments. Output: A creditworthiness assessment summary for each customer profile, detailing the evaluation process and recommendations. - Day 3: Developing Credit Control Policies. Identify best practices for creating credit control policies that suit organisational needs. Discuss the role of credit limits and payment terms in mitigating risk. Explore the importance of customer segmentation in credit control strategies. Learn how to communicate credit policies to clients and staff effectively. Review examples of effective credit control policies and their implementation. Applied activity: Participants will draft a credit control policy for a fictional company, considering various customer segments and risk factors. They will present their policy to the group for feedback and discussion, focusing on practical implications and potential challenges in implementation. Output: A draft credit control policy document, including rationale and implementation strategies. - Day 4: Debt Collection Strategies. Explore techniques for effective debt collection and follow-up processes. Discuss the role of communication in debt recovery and maintaining customer relationships. Learn about legal considerations in debt collection practices and compliance. Evaluate the effectiveness of different collection methods and their impact on cash flow. Review tools and technologies that support debt collection and improve efficiency. Applied activity: Participants will role-play debt collection scenarios, practising negotiation techniques and communication strategies to recover overdue payments. They will receive feedback on their approaches and discuss alternative strategies for improvement, focusing on maintaining customer relationships while ensuring payment. Output: A recorded role-play session with feedback on negotiation skills and strategies. - Day 5: Integrating Credit Control Practices. Review the entire credit control process from assessment to collection and its best practices. Discuss the integration of credit control with overall financial strategy and operations. Explore the use of technology in enhancing credit control efficiency and effectiveness. Learn how to monitor and report on credit control performance metrics and KPIs. Discuss continuous improvement strategies for credit control to adapt to market changes. Applied activity: Participants will develop a comprehensive credit control action plan for a fictional company, integrating all learned concepts and strategies to address identified risks and improve cash flow. This will involve collaboration and presentation of their plans, focusing on practical implementation steps and expected outcomes. Output: A detailed credit control action plan presentation, including identified risks and proposed strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6965 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6965 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14929 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14929 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6955 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6955 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6972 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6972 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6951 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6951 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6962 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6962 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6948 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6948 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6959 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6959 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14930 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14930 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6969 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6969 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6966 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6966 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6956 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6956 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14931 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14931 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6973 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6973 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6952 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6952 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6963 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6963 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6949 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6949 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14932 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14932 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6960 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6960 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6970 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6970 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6967 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6967 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6957 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6957 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6974 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6974 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14933 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14933 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6953 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6953 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6964 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6964 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6950 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6950 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14934 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14934 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6961 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6961 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6971 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6971 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6968 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6968 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6958 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6958 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6975 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6975 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6954 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6954 ## Excel Applications in Finance & Accounting URL: https://smarthorizon.uk/course/excel-applications-in-finance-and-accounting Brochure: https://smarthorizon.uk/course/excel-applications-in-finance-and-accounting/brochure.pdf Course reference: excel-applications-in-finance-and-accounting Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the practical application of Excel in finance and accounting, equipping professionals with the skills to analyse financial data, create forecasts, and automate reporting processes. Participants will learn to leverage Excel's advanced functions and tools for effective financial decision-making. Why attend: Finance and accounting professionals often face challenges in managing large datasets, performing complex calculations, and generating timely reports. Mastering Excel applications can significantly enhance their efficiency and accuracy in these tasks, leading to better financial insights and decision-making. Participants will engage in practical exercises that simulate real-world scenarios, such as budgeting, financial forecasting, and variance analysis. By practising these tasks, they will develop the capability to create dynamic financial models and automate repetitive processes, ultimately improving their productivity and analytical skills. This course addresses the need for professionals to stay competitive in a data-driven environment, where proficiency in Excel is essential for effective financial management. The ability to analyse financial data accurately and efficiently is crucial for making informed business decisions. Participants will learn how to apply Excel functions to streamline their workflow, enabling them to focus on strategic analysis rather than manual data entry. They will also explore techniques for presenting financial information clearly and persuasively to stakeholders. By the end of the course, participants will have the skills to build comprehensive financial models, automate reporting processes, and conduct in-depth analyses that drive business performance. This practical training will empower finance and accounting professionals to leverage Excel as a powerful tool for enhancing their decision-making capabilities. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of hands-on workshops, case studies, and practical exercises to reinforce learning. Participants will work on realistic financial scenarios using Excel, applying functions like VLOOKUP, pivot tables, and macros. Each session includes collaborative group work, allowing participants to share insights and strategies. Outputs will include financial models, reports, and dashboards, demonstrating their ability to apply Excel tools effectively in finance and accounting contexts. The use of real-world examples ensures that participants can relate their learning to their specific roles, enhancing the relevance and applicability of the skills acquired throughout the course. This approach fosters a practical understanding of Excel's capabilities in financial environments. Target audience: This course is suitable for: Financial Analysts: Need to analyse and interpret financial data effectively. Accountants: Require advanced Excel skills for accurate reporting and compliance. Budget Managers: Must create and manage budgets using Excel tools. Finance Managers: Need to forecast and model financial scenarios accurately. Destinations: Cape Town, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Vienna, Rome Course objectives: - Analyse financial statements using Excel functions to identify trends and anomalies. - Construct dynamic financial models incorporating various scenarios and assumptions. - Calculate key financial ratios and metrics to assess company performance. - Design automated reporting templates that streamline data entry and analysis. - Prioritise financial data for effective budgeting and forecasting processes. - Justify the use of Excel tools in enhancing financial decision-making accuracy. - Assess the impact of financial variables on overall business performance using simulations. Target competencies: - Advanced Excel data analysis and manipulation skills. - Financial modelling and forecasting expertise. - Proficiency in creating automated financial reports. - Ability to interpret and present financial data effectively. - Skills in using Excel for budgeting and variance analysis. - Competence in applying Excel functions for financial decision-making. Course outline: - Day 1: Excel Fundamentals for Finance. Overview of Excel interface and essential functions for finance and accounting. Data entry techniques and formatting for financial data management. Basic formulas and functions: SUM, AVERAGE, and IF statements for financial analysis. Introduction to data validation and error checking to ensure data integrity. Using Excel for basic financial calculations and reporting. Applied activity: Participants will input financial data into a provided Excel template, applying basic functions to calculate totals and averages. They will format the data for clarity and accuracy while ensuring data validation is in place to avoid errors and improve data integrity. Output: A well-structured Excel sheet with formatted financial data and basic calculations. - Day 2: Data Analysis with Excel. Using Excel functions for financial analysis: VLOOKUP, HLOOKUP, INDEX, and MATCH to retrieve data. Creating and managing pivot tables for summarising and analysing financial data effectively. Data visualisation techniques: charts and graphs for presenting financial information clearly. Applying conditional formatting to highlight key financial metrics and trends. Introduction to Excel's data analysis tools: Goal Seek and Scenario Manager for decision support. Applied activity: Participants will analyse a dataset of financial transactions, using pivot tables and charts to summarise and present the data effectively. They will apply conditional formatting to identify key trends and insights within the data, enhancing their analytical skills. Output: A comprehensive financial analysis report with visualisations and key insights. - Day 3: Financial Modelling Techniques. Building dynamic financial models: structure, components, and best practices for finance. Incorporating assumptions and scenarios into financial models for accurate forecasting. Using Excel functions for forecasting: FORECAST, TREND, and exponential smoothing techniques. Sensitivity analysis: understanding the impact of variable changes on financial outcomes. Best practices for financial model documentation and presentation to stakeholders. Applied activity: Participants will create a financial model for a fictional company, incorporating various scenarios and assumptions to forecast future performance. They will document their assumptions and present their findings to the group, simulating a real-world financial analysis environment. Output: A dynamic financial model with clear documentation and scenario analysis. - Day 4: Automating Financial Processes. Introduction to Excel macros: recording, editing, and best practices for automation. Using VBA for advanced automation tasks in finance and accounting processes. Creating automated reporting templates for monthly financial statements to save time. Integrating Excel with external data sources for real-time updates and reporting. Best practices for maintaining and troubleshooting Excel automation to ensure reliability. Applied activity: Participants will develop a macro-enabled Excel template that automates the generation of monthly financial reports, including data import, formatting, and calculations. They will test the macros to ensure functionality and reliability in a financial reporting context. Output: An automated reporting template with functional macros for financial reporting. - Day 5: Integrated Financial Analysis Project. Combining Excel skills for comprehensive financial analysis and reporting. Real-world case study: applying all learned techniques to a complex financial scenario. Collaborative group work to develop a complete financial analysis and presentation for stakeholders. Presenting financial findings and recommendations to stakeholders effectively. Feedback and evaluation of financial analysis presentations to enhance learning. Applied activity: In groups, participants will analyse a complex financial case, applying all Excel techniques learned throughout the course to create a comprehensive report and presentation. They will collaborate to ensure thorough analysis and clear communication of findings, simulating a real-world financial advisory scenario. Output: A complete financial analysis report and presentation, showcasing insights and recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14935 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14935 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7000 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7000 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6979 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6979 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6990 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6990 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6976 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6976 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6987 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6987 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6997 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6997 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14936 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14936 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6994 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6994 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6984 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6984 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7001 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7001 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6980 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6980 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14937 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14937 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6991 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6991 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6977 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6977 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6988 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6988 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6998 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6998 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14938 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14938 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6995 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6995 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6985 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6985 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7002 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7002 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6981 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6981 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6992 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6992 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14939 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14939 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 6978 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6978 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 6989 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6989 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 6999 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6999 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14940 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14940 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 6996 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6996 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 6986 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6986 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7003 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7003 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 6982 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6982 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 6993 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-6993 ## Introduction to International Taxation URL: https://smarthorizon.uk/course/introduction-to-international-taxation Brochure: https://smarthorizon.uk/course/introduction-to-international-taxation/brochure.pdf Course reference: introduction-to-international-taxation Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a foundational understanding of international taxation principles, treaties, and compliance requirements. Participants will explore cross-border tax issues, transfer pricing, and the impact of global tax reforms, equipping them with the skills to navigate complex international tax environments. Why attend: International taxation poses significant challenges for businesses operating across borders, including compliance with diverse tax laws and regulations. Professionals in finance, accounting, and legal advisory roles must understand these complexities to mitigate risks and ensure compliance with international standards. This knowledge is essential for effective tax planning and for avoiding costly penalties associated with non-compliance. Participants will learn to navigate the intricacies of international tax treaties and the implications of residency and source of income rules, which are critical for multinational operations. Additionally, they will develop skills in assessing tax liabilities and structuring transactions to optimise tax outcomes. Developing practical capabilities in this course enables participants to analyse international tax treaties, assess transfer pricing strategies, and evaluate the implications of tax reforms. By engaging in real-world scenarios, they will enhance their decision-making skills in tax planning and compliance. Participants will practice constructing compliance checklists and diagnosing potential tax risks, which are vital tasks for ensuring that their organisations optimise tax positions while adhering to legal requirements. This course equips professionals with the tools necessary to make informed decisions in a rapidly changing global tax landscape, ensuring they can effectively advise clients and manage corporate tax strategies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of case studies, group discussions, and practical exercises to deepen understanding of international taxation. Participants will engage in simulations that mimic real-world tax scenarios, allowing them to apply theoretical knowledge to practical situations. Specific exercises will include analysing tax treaties and developing compliance checklists. Outputs such as detailed analyses of tax treaties and compliance roadmaps will serve as valuable resources for their professional roles. The interactive nature of the course fosters collaboration and critical thinking, ensuring that participants can effectively tackle the challenges of international taxation in their workplaces. Participants will also receive feedback on their outputs to refine their understanding and application of concepts. Target audience: This course is suitable for: Tax consultants focusing on international clients, as they need to navigate complex tax regulations. Finance managers in multinational corporations, responsible for tax compliance and strategy. Legal advisors specialising in international business law, requiring knowledge of tax implications. Accountants managing cross-border transactions, needing to ensure accurate reporting and compliance. Destinations: Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Rome, Barcelona Course objectives: - Analyse key principles of international taxation and their implications for multinational enterprises. - Evaluate the impact of double taxation treaties on cross-border transactions. - Assess transfer pricing methods and their compliance with international guidelines. - Construct a compliance checklist for international tax obligations in specific jurisdictions. - Justify tax planning strategies to optimise global tax liabilities and ensure compliance. - Diagnose potential tax risks associated with international operations and propose mitigation strategies. - Develop a comprehensive international tax strategy aligned with business objectives and compliance requirements. - Critique the effectiveness of existing international tax strategies in case studies and recommend improvements. Target competencies: - Ability to interpret international tax treaties and their applications. - Skill in conducting transfer pricing analyses and documentation. - Proficiency in identifying compliance requirements for multiple jurisdictions. - Capability to develop tax strategies that align with global business objectives. - Expertise in assessing risks related to international tax planning. - Understanding of the impact of global tax reforms on business operations. Course outline: - Day 1: Foundations of International Taxation. Overview of international taxation principles and frameworks, including key concepts such as residency and source of income. Understanding the role of the OECD in shaping global tax policy and standards. Key concepts: permanent establishment and its implications for taxation. Global tax compliance requirements for multinational enterprises and their significance. Introduction to the challenges of double taxation and strategies for mitigation. Applied activity: Participants will review a fictional multinational company's operations across three countries, identifying potential tax liabilities and compliance issues based on residency and source of income rules. They will discuss the implications of these findings for the company's tax strategy. Output: A report outlining identified tax liabilities and compliance challenges, including recommendations for mitigation. - Day 2: Double Taxation Treaties. Purpose and structure of double taxation treaties (DTTs) and their role in international taxation. How DTTs mitigate double taxation risks for cross-border transactions and investments. Key provisions in DTTs: withholding tax rates, exemptions, and dispute resolution mechanisms. Case studies on the application of DTTs in various cross-border scenarios and their outcomes. Negotiation strategies for DTTs between countries and their implications for multinational enterprises. Applied activity: Working in groups, participants will analyse a selected DTT between two fictional countries, assessing its implications for a cross-border investment scenario. They will present their findings and recommendations for optimising tax positions. Output: A presentation summarising the DTT's key provisions and their impact on cross-border transactions. - Day 3: Transfer Pricing Fundamentals. Introduction to transfer pricing and its significance in international taxation, including compliance requirements. Transfer pricing methods: comparable uncontrolled price, cost plus, and resale price, with practical examples. Documentation requirements and compliance under OECD guidelines, including local file and master file requirements. Case studies on transfer pricing adjustments, audits, and their implications for multinational enterprises. Strategies for setting and defending transfer prices in line with market conditions and regulatory expectations. Applied activity: Participants will simulate a transfer pricing audit for a fictional company, assessing compliance with documentation requirements and proposing adjustments based on market data. They will develop a strategy for defending their pricing decisions. Output: A transfer pricing report detailing findings, proposed adjustments, and a defence strategy. - Day 4: International Tax Compliance and Reporting. Overview of international tax compliance frameworks: FATCA and CRS, and their global implications. Understanding the implications of BEPS for multinational enterprises and compliance strategies. Reporting requirements for cross-border transactions and income, including common pitfalls. Tools and technologies for managing international tax compliance and reporting effectively. Best practices for maintaining compliance in multiple jurisdictions and avoiding penalties. Applied activity: Participants will create a compliance roadmap for a fictional multinational company, outlining steps to meet international reporting obligations across various jurisdictions. They will identify key challenges and propose solutions to enhance compliance. Output: A detailed compliance roadmap document, including timelines and responsibilities. - Day 5: Integrated International Tax Strategy. Developing an international tax strategy aligned with business objectives and risk management. Evaluating the impact of global tax reforms on corporate tax strategies and planning. Risk assessment and management in international tax planning, including case studies. Case studies on successful international tax strategies and lessons learned. Future trends in international taxation and their implications for multinational enterprises. Applied activity: In teams, participants will develop a comprehensive international tax strategy for a fictional multinational corporation, considering various jurisdictions and tax implications. They will present their strategy to a panel for feedback. Output: A strategic tax planning document outlining the proposed international tax strategy, including risk assessments and compliance measures. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7028 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7028 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7008 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7008 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7018 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7018 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7004 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7004 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14941 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14941 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7015 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7015 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7025 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7025 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7022 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7022 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7012 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7012 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7029 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7029 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14942 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14942 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7009 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7009 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7019 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7019 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7005 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7005 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14943 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14943 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7016 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7016 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7026 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7026 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7023 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7023 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7013 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7013 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14944 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14944 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7030 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7030 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7010 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7010 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7020 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7020 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7006 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7006 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14945 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14945 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7017 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7017 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7027 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7027 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7024 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7024 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7014 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7014 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14946 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14946 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7031 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7031 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7011 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7011 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7021 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7021 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7007 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7007 ## Treasury and Cash Management Training URL: https://smarthorizon.uk/course/treasury-and-cash-management-training Brochure: https://smarthorizon.uk/course/treasury-and-cash-management-training/brochure.pdf Course reference: treasury-and-cash-management-training Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides practical insights into treasury and cash management, focusing on liquidity management, risk assessment, and financial forecasting. Participants will learn to optimise cash flow and implement effective treasury strategies to support organisational financial health and operational efficiency. Why attend: Effective treasury and cash management are vital for maintaining liquidity and financial stability in any organisation. Professionals often face challenges in accurately forecasting cash needs, managing financial risks, and ensuring optimal cash flow. These challenges can lead to missed opportunities, increased borrowing costs, and financial strain. This course addresses these issues, equipping participants with the skills to make informed decisions that enhance financial performance and support strategic objectives. By understanding the complexities of treasury functions, participants can directly contribute to their organisation's success and sustainability through improved cash management practices and informed liquidity strategies. Participants will engage in hands-on exercises that simulate real-world treasury scenarios, allowing them to practise assessing liquidity positions, developing cash management strategies, and implementing risk mitigation techniques. They will also learn to utilise financial tools and software for effective cash management. By mastering these capabilities, attendees will be better prepared to navigate the complexities of financial markets, optimise cash resources, and communicate treasury strategies effectively to stakeholders. This comprehensive approach ensures that participants leave with practical skills and knowledge applicable to their roles in treasury and finance, enhancing their overall professional effectiveness. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, simulations, and practical exercises to build participants' capabilities in treasury and cash management. Each day includes workshops where attendees will analyse scenarios, develop strategies, and present their findings. Participants will produce cash flow forecasts, risk assessments, and treasury management plans as evidence of their learning and application of concepts. The interactive nature of the course encourages collaboration and peer learning, ensuring that participants can apply theoretical knowledge to practical situations. By the end of the course, attendees will have a well-rounded understanding of treasury management principles and practices, enhancing their professional competencies. Target audience: This course is suitable for: Treasury analysts responsible for cash flow forecasting and liquidity management. Financial managers overseeing cash management and treasury functions. Accountants involved in financial reporting and cash management processes. Risk managers assessing financial risks related to treasury operations. Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Cape Town, Barcelona Course objectives: - Analyse cash flow patterns to identify trends and potential liquidity issues. - Calculate cash requirements for short-term and long-term financial planning. - Diagnose financial risks associated with treasury operations and cash management. - Design a comprehensive cash management strategy tailored to organisational needs. - Prioritise cash management initiatives based on organisational objectives and risk tolerance. - Assess the impact of market conditions on cash management decisions. - Construct a treasury management plan that integrates risk management and liquidity strategies. Target competencies: - Conducting liquidity assessments to ensure operational stability. - Developing cash flow forecasts to inform financial planning. - Implementing risk management strategies in treasury operations. - Creating cash management policies aligned with organisational goals. - Utilising financial software for treasury and cash management tasks. - Communicating treasury strategies effectively to stakeholders. Course outline: - Day 1: Fundamentals of Treasury Management. Overview of treasury functions and objectives in organisations including cash management and risk mitigation Understanding cash flow and liquidity concepts for effective management in various business scenarios Key financial instruments used in treasury management practices and their applications Introduction to risk management principles in treasury operations and their importance Regulatory environment affecting treasury and cash management, including compliance requirements Applied activity: Participants will analyse a fictional company's cash flow statement to identify liquidity trends and potential issues. They will discuss findings in groups and propose initial strategies for improvement, focusing on cash reserves and operational needs. Output: A report summarising cash flow analysis and proposed strategies for improvement. - Day 2: Cash Flow Forecasting Techniques. Methods for cash flow forecasting, including direct and indirect methods for different business contexts Short-term vs long-term forecasting and their implications for financial decision-making Using historical data for accurate cash flow predictions and adjustments Adjusting forecasts for market conditions and business cycles to enhance accuracy Tools and software for effective cash flow management and forecasting Applied activity: Using provided historical data, participants will create a cash flow forecast for the next quarter, considering seasonal variations and market trends. They will present their forecasts and rationale to the group, discussing potential adjustments. Output: A detailed cash flow forecast document with justifications. - Day 3: Risk Assessment in Treasury Operations. Identifying financial risks in treasury management processes, including market and credit risks Quantitative and qualitative risk assessment methods for treasury, focusing on practical applications Developing risk mitigation strategies for identified risks, including hedging techniques Impact of interest rates and currency fluctuations on treasury operations and decision-making Regulatory compliance and its implications for risk management in treasury functions Applied activity: Participants will assess a case study involving a company facing currency risk and develop a risk mitigation plan to address the identified issues. They will present their plans and discuss potential outcomes and effectiveness. Output: A risk assessment report with mitigation strategies and expected outcomes. - Day 4: Strategic Cash Management. Designing effective cash management strategies for organisations based on operational needs Optimising working capital and cash reserves for operational efficiency and financial stability Implementing cash management policies aligned with organisational goals and performance metrics Evaluating cash management performance metrics and KPIs to drive improvements Integrating technology in cash management processes for enhanced efficiency Applied activity: Participants will work in teams to design a cash management strategy for a fictional company, considering its operational needs and market environment. They will present their strategies to the class for feedback and refinement. Output: A comprehensive cash management strategy presentation with supporting documentation. - Day 5: Integrated Treasury Management Plan. Components of a treasury management plan and their importance in organisational finance Aligning treasury strategies with organisational goals and objectives for cohesive operations Monitoring and evaluating treasury performance for continuous improvement and adaptation Best practices in treasury management for operational success and risk minimisation Future trends in treasury and cash management practices, including digital transformation Applied activity: Participants will synthesise their learning to create an integrated treasury management plan for a fictional organisation, incorporating risk management and cash flow strategies. They will present their plans to the class for critique and discussion. Output: A complete treasury management plan document that integrates all learned components. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7047 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7047 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7032 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7032 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7043 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7043 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7054 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7054 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14947 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14947 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7051 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7051 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7040 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7040 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7057 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7057 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7037 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7037 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7048 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7048 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14948 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14948 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7033 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7033 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7044 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7044 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7055 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7055 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7052 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7052 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14949 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14949 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7041 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7041 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7058 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7058 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7038 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7038 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7049 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7049 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14950 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14950 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7034 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7034 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7045 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7045 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7056 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7056 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7053 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7053 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14951 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14951 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7042 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7042 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7059 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7059 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7039 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7039 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7050 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7050 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14952 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14952 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7035 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7035 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7046 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7046 ## AI Medical Chatbot: Enhancing Patient Communication URL: https://smarthorizon.uk/course/ai-medical-chatbot-enhancing-patient-communication Brochure: https://smarthorizon.uk/course/ai-medical-chatbot-enhancing-patient-communication/brochure.pdf Course reference: ai-medical-chatbot-enhancing-patient-communication Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the development and implementation of AI medical chatbots to improve patient communication. Participants will learn to design, evaluate, and integrate chatbots into healthcare settings, addressing real-world challenges in patient engagement and information dissemination. Why attend: Healthcare professionals face increasing demands for effective patient communication, often hindered by time constraints and resource limitations. AI medical chatbots can alleviate these challenges by providing timely responses to patient inquiries, improving access to information, and enhancing overall patient satisfaction. Understanding how to implement these technologies is crucial for modern healthcare delivery, as it allows professionals to streamline communication processes and reduce the burden on clinical staff. Participants will also explore the integration of chatbots into existing systems, ensuring that they complement clinical workflows and enhance patient experiences. This knowledge is vital for professionals aiming to leverage technology to meet patient needs and improve healthcare outcomes. Participants will engage in hands-on exercises that simulate real-world scenarios, allowing them to design and evaluate chatbot interactions. They will learn to assess patient needs, develop appropriate responses, and integrate chatbots into existing systems. This practical experience will equip them with the skills to enhance patient communication and streamline healthcare processes. By the end of the course, attendees will be capable of implementing chatbot solutions that not only address common patient queries but also provide valuable insights into patient behaviour and preferences, ultimately leading to improved healthcare delivery and patient engagement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to build practical capabilities. Participants will work in groups to design chatbot dialogues, assess user interactions, and analyse performance metrics. Each day culminates in a hands-on activity where participants create tangible outputs, such as chatbot scripts or evaluation reports, demonstrating their learning and application of concepts. This approach ensures that participants not only understand theoretical aspects but also gain practical experience in developing and implementing AI chatbots in healthcare settings, making the learning process relevant and applicable to their professional roles. By focusing on real-world applications, participants will leave with actionable insights and tools. Target audience: This course is suitable for: Healthcare IT professionals responsible for digital communication tools. Clinical staff seeking to enhance patient engagement through technology. Healthcare administrators aiming to improve operational efficiency and patient satisfaction. UX/UI designers focused on healthcare applications and patient interfaces. Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Cape Town, Barcelona Course objectives: - Design a user-friendly chatbot interface tailored for patient interactions and needs. - Evaluate existing chatbot technologies based on specific healthcare requirements and user feedback. - Analyse patient communication challenges and propose AI-driven solutions to enhance engagement. - Develop a comprehensive chatbot dialogue flow for common patient queries and scenarios. - Assess the effectiveness of chatbot interactions using user feedback metrics and performance data. - Integrate chatbot solutions into existing healthcare communication systems and workflows effectively. - Create a training plan for staff to manage chatbot interactions and ensure optimal performance. - Justify the selection of chatbot features based on patient demographics and communication preferences. Target competencies: - Designing intuitive chatbot interfaces for healthcare applications. - Evaluating chatbot performance against patient communication needs and expectations. - Analysing user feedback to improve chatbot interactions and user experience. - Developing effective dialogue flows for patient inquiries and concerns. - Integrating AI solutions into existing healthcare frameworks and systems. - Implementing user-centric design principles in healthcare technology development. - Creating training materials for staff on chatbot management and usage. - Justifying chatbot design choices based on user demographics and communication needs. Course outline: - Day 1: Introduction to AI Chatbots in Healthcare. Overview of AI and chatbot technology in healthcare settings. Understanding patient communication needs and challenges in modern healthcare. Key benefits of AI chatbots for patient engagement and satisfaction. Ethical considerations in AI healthcare applications and patient data privacy. Current trends and future directions in medical chatbots and their impact on care delivery. Applied activity: Participants will analyse a case study of a successful AI chatbot implementation in a healthcare setting. They will identify key features that contributed to its success and discuss potential improvements based on their insights and experiences. Output: A summary report highlighting key features and improvement suggestions for chatbot implementation. - Day 2: Designing Chatbot Interfaces. Principles of user-centred design for effective chatbot interfaces. Creating intuitive conversation flows for patient interactions and queries. Tools and platforms for chatbot development and prototyping. Prototyping chatbot interfaces using design software and user feedback. Testing and iterating on chatbot designs based on user experience evaluations. Applied activity: In groups, participants will design a prototype chatbot interface for a specific patient scenario, focusing on user experience, accessibility, and dialogue flow. They will present their designs to the class for feedback. Output: A prototype chatbot interface and a presentation summarising its features and intended user interactions. - Day 3: Developing Chatbot Dialogue Flows. Identifying common patient queries and concerns to inform chatbot responses. Crafting effective and empathetic responses for chatbot interactions. Utilising natural language processing to enhance understanding of user inputs. Testing dialogue flows for clarity, engagement, and effectiveness in real scenarios. Iterating on dialogue based on user testing results and feedback. Applied activity: Participants will develop a dialogue flow for a chatbot addressing frequently asked questions about a specific medical condition. They will ensure clarity, empathy, and accuracy in the responses provided to patients. Output: A detailed dialogue flow document for the chatbot, including sample interactions. - Day 4: Evaluating Chatbot Performance. Metrics for assessing chatbot effectiveness in healthcare communication. Collecting and analysing user feedback to inform improvements. Identifying areas for enhancement based on performance data and user experiences. Best practices for ongoing chatbot evaluation and adaptation. Case studies of chatbot performance in real-world healthcare settings. Applied activity: Participants will evaluate a sample chatbot's performance using provided user feedback data, identifying strengths and areas for improvement. They will prepare recommendations for enhancing chatbot interactions based on their analysis. Output: An evaluation report with recommendations for chatbot enhancements and performance metrics. - Day 5: Integrating Chatbots into Healthcare Systems. Strategies for integrating chatbots into existing healthcare workflows and systems. Collaboration with IT and clinical teams for effective implementation. Training staff to use and manage chatbot systems effectively. Monitoring chatbot performance post-implementation and making necessary adjustments. Future-proofing chatbot solutions for evolving patient needs and technological advancements. Applied activity: In teams, participants will create an integration plan for their chatbot solution, detailing steps for implementation, staff training, and performance monitoring. They will present their plans to the group for feedback. Output: A comprehensive integration plan for the chatbot, including timelines and training resources. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7074 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7074 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7060 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7060 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7070 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7070 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7081 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7081 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14953 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14953 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7078 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7078 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7067 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7067 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7085 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7085 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7064 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7064 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14954 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14954 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7075 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7075 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7061 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7061 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7071 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7071 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7082 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7082 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14955 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14955 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7079 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7079 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7068 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7068 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7086 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7086 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7065 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7065 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14956 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14956 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7076 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7076 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7062 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7062 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7072 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7072 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7083 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7083 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14957 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14957 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7080 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7080 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7069 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7069 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7087 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7087 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7066 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7066 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14958 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14958 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7077 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7077 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7063 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7063 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7073 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7073 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7084 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7084 ## ChatGPT Basics: Foundational Skills for Effective Use URL: https://smarthorizon.uk/course/chatgpt-basics-foundational-skills-for-effective-use Brochure: https://smarthorizon.uk/course/chatgpt-basics-foundational-skills-for-effective-use/brochure.pdf Course reference: chatgpt-basics-foundational-skills-for-effective-use Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with foundational skills to effectively use ChatGPT in their roles. Participants will learn to leverage AI for communication, content generation, and problem-solving, enhancing productivity and decision-making in various professional contexts, ultimately driving innovation and efficiency in their work environments. Why attend: Many professionals struggle to integrate AI tools like ChatGPT into their workflows, which can hinder efficiency and innovation. Mastering the effective use of ChatGPT can transform communication strategies, streamline content creation, and enhance customer engagement. This is crucial for professionals who must adapt to rapidly changing market demands and leverage technology to maintain a competitive edge. By understanding how to use ChatGPT effectively, participants will automate routine tasks, generate creative content, and improve collaboration across teams, making it an essential skill in the modern workplace. This knowledge will empower them to make data-driven decisions that enhance their overall productivity and effectiveness. Participants will engage in practical exercises that simulate real-world tasks, such as drafting emails, generating reports, and brainstorming ideas with ChatGPT. They will practice evaluating the quality of AI-generated content and refining it to meet professional standards. By developing these skills, professionals will be better equipped to make informed decisions, improve team collaboration, and drive business outcomes through AI-enhanced processes. This hands-on approach ensures that participants leave with actionable skills that can be directly applied to their roles, enhancing their productivity and effectiveness in using AI tools. The course will also address ethical considerations, ensuring responsible use of AI in their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, hands-on exercises, and scenario-based learning to build practical capabilities. Participants will work on real-life tasks using ChatGPT, such as drafting content and generating responses to client queries. Each session culminates in a collaborative project, producing tangible outputs that demonstrate their understanding and application of the tool. Exercises will include peer reviews and group discussions to foster a deeper understanding of how to effectively utilise AI in various contexts. This approach ensures that participants not only learn theoretical concepts but also apply them in practical, workplace-relevant scenarios, enhancing their confidence in using ChatGPT effectively. Target audience: This course is suitable for: Marketing professionals looking to enhance content creation. Customer service representatives aiming to improve response efficiency. Project managers seeking to streamline communication processes. Content creators interested in leveraging AI for idea generation. Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Barcelona, Rome Course objectives: - Demonstrate effective prompt engineering techniques for optimal ChatGPT responses. - Generate professional emails and reports using ChatGPT for various contexts. - Evaluate the quality of AI-generated content and make necessary adjustments. - Design a workflow that integrates ChatGPT into daily tasks for enhanced productivity. - Assess ethical considerations when using AI tools in professional settings. - Construct a presentation showcasing ChatGPT applications relevant to specific roles. Target competencies: - Crafting effective prompts for AI interaction. - Evaluating and refining AI-generated content. - Integrating AI tools into existing workflows. - Understanding ethical implications of AI usage. - Creating professional documents with AI assistance. - Presenting AI solutions to stakeholders. Course outline: - Day 1: Introduction to ChatGPT and AI Fundamentals. Exploring ChatGPT's capabilities and potential applications in the workplace, including communication and content generation. Understanding AI language models and their relevance to professional tasks across various sectors. Identifying specific use cases for ChatGPT in marketing, customer service, and project management. Discussing the limitations and challenges of AI tools in practice, including accuracy and bias. Learning the basics of prompt engineering for effective AI interaction and response generation. Applied activity: Participants will identify specific tasks in their roles where ChatGPT could be beneficial. They will draft initial prompts to test how well ChatGPT can assist with these tasks, focusing on clarity and specificity to improve outcomes. Output: A document listing identified tasks and initial prompts for ChatGPT, including expected results. - Day 2: Crafting Effective Prompts. Learning principles of effective prompt engineering for AI tools, focusing on clarity and specificity. Practicing techniques to refine prompts for improved responses, including iterative testing. Testing different prompt variations to observe outcomes and adjust strategies accordingly. Identifying common pitfalls in prompt crafting and strategies to avoid them, enhancing user experience. Understanding the iterative process of prompt testing and refinement for continuous improvement. Applied activity: In small groups, participants will create and test a series of prompts aimed at generating specific content types, such as marketing emails or project summaries. They will share their findings and discuss the effectiveness of each prompt in achieving desired outcomes. Output: A collection of tested prompts with notes on effectiveness and suggested improvements, ready for future use. - Day 3: Generating Content with ChatGPT. Utilising ChatGPT for drafting professional emails and reports, focusing on structure and clarity. Best practices for generating and editing content with AI assistance to meet professional standards. Exploring various content formats: blogs, social media posts, and presentations, tailored to target audiences. Techniques for ensuring tone and style consistency in AI-generated content across different formats. Collaborative content creation using ChatGPT for team projects, enhancing group dynamics and creativity. Applied activity: Participants will draft a professional email and a brief report using ChatGPT, focusing on clarity, tone, and audience engagement. They will then engage in peer review to provide constructive feedback on each other's drafts and suggest improvements for clarity and impact. Output: Two polished pieces of content: an email and a report, ready for professional use. - Day 4: Evaluating and Refining AI Outputs. Establishing criteria for assessing the quality of AI-generated content, including relevance and accuracy. Learning techniques for editing and enhancing AI outputs effectively to meet professional standards. Understanding the importance of human oversight in AI-generated content to ensure quality and compliance. Reviewing case studies of successful AI content integration in businesses to identify best practices. Exploring tools for content verification and fact-checking to enhance reliability of AI-generated information. Applied activity: Participants will evaluate a set of AI-generated responses for quality and relevance, making necessary edits to improve clarity and accuracy. They will discuss their rationale for the changes made and the impact on the final output, fostering critical thinking. Output: A revised set of AI-generated responses with annotations explaining the edits and improvements made. - Day 5: Integrating ChatGPT into Professional Workflows. Designing workflows that effectively incorporate ChatGPT into daily tasks, enhancing efficiency and productivity. Identifying specific tasks suitable for AI assistance and integration, tailored to individual roles. Discussing ethical considerations and best practices for AI usage to ensure responsible implementation. Creating a presentation on ChatGPT applications tailored to specific roles, showcasing potential benefits and challenges. Collaborative project to showcase practical ChatGPT integration in workflows, enhancing team collaboration and innovation. Applied activity: Participants will work in teams to develop a comprehensive workflow that integrates ChatGPT into a specific project or task. They will prepare a presentation to share their approach, expected outcomes, and how they plan to implement the workflow in their organisation. Output: A detailed workflow document and presentation slides demonstrating ChatGPT integration. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7098 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7098 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14959 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14959 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7109 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7109 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7105 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7105 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7094 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7094 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7113 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7113 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7091 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7091 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7102 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7102 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14960 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14960 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7088 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7088 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7099 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7099 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7110 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7110 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14961 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14961 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7106 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7106 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7095 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7095 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7114 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7114 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7092 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7092 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14962 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14962 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7103 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7103 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7089 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7089 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7100 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7100 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7111 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7111 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7107 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7107 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14963 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14963 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7096 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7096 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7115 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7115 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7093 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7093 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14964 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14964 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7104 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7104 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7090 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7090 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7101 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7101 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7112 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7112 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7108 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7108 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7097 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7097 ## ChatGPT: Document and Image Information Extraction URL: https://smarthorizon.uk/course/chatgpt-document-and-image-information-extraction Brochure: https://smarthorizon.uk/course/chatgpt-document-and-image-information-extraction/brochure.pdf Course reference: chatgpt-document-and-image-information-extraction Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on leveraging ChatGPT for effective document and image information extraction. Participants will learn to implement AI-driven techniques to automate data extraction processes, enhancing productivity and accuracy in various professional contexts, including data analysis, project management, and operational efficiency. Why attend: Organisations frequently encounter challenges in efficiently extracting relevant information from vast amounts of documents and images. Manual extraction is often time-consuming and prone to errors, leading to inefficiencies and increased operational costs. This course addresses these issues by equipping professionals with the skills to utilise ChatGPT for automating information extraction, ensuring they can streamline workflows, reduce human error, and improve data handling. Participants will learn to assess the suitability of ChatGPT for their specific extraction needs and make informed decisions about its implementation in their operations, ultimately enhancing their overall productivity and decision-making capabilities. Professionals will engage in practical exercises that simulate real-world scenarios, allowing them to apply ChatGPT's capabilities to extract structured data from unstructured sources. Mastering these techniques enhances their ability to make informed decisions based on accurate data, driving better business outcomes and fostering a data-driven culture within their organisations. Participants will also develop skills in designing workflows, evaluating extraction accuracy, and integrating AI tools into their existing processes, which are critical for maintaining competitiveness in a data-centric environment. This course empowers them to tackle complex extraction tasks with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of hands-on workshops, case studies, and collaborative exercises to build practical capabilities. Participants will work on real-world scenarios where they will utilise ChatGPT to extract information from documents and images. Specific exercises include configuring ChatGPT for various document types, applying image processing techniques, and designing automated workflows. Participants will also engage in peer reviews to assess the effectiveness of their extraction methods. Outputs will include structured data sets, extraction reports, and workflow diagrams, demonstrating their ability to apply AI tools effectively in their roles. This practical approach ensures that participants leave with tangible skills and resources they can implement immediately in their professional environments. Target audience: This course is suitable for: Data Analysts seeking to improve data extraction efficiency. Project Managers needing to streamline documentation processes. IT Professionals interested in AI applications for data handling. Business Analysts focusing on data-driven decision-making. Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Evaluate the effectiveness of ChatGPT for document information extraction tasks. - Implement ChatGPT to extract structured data from various document formats. - Analyse image data to identify and extract relevant information using AI tools. - Design workflows that integrate ChatGPT for automated information retrieval processes. - Assess the accuracy of extracted data and refine extraction techniques as needed. - Construct a comprehensive report detailing the extraction process and outcomes. Target competencies: - Proficient in using ChatGPT for data extraction tasks. - Skilled in evaluating the accuracy of AI-generated outputs. - Capable of designing automated workflows for information retrieval. - Adept at analysing and interpreting extracted data for insights. - Experienced in integrating AI tools into existing data processes. - Knowledgeable in best practices for document and image data handling. Course outline: - Day 1: Introduction to ChatGPT and Information Extraction. Overview of ChatGPT and its capabilities in information extraction. Understanding different document formats and their challenges in extraction. Introduction to image data and common extraction techniques used in industry. Identifying use cases for AI in document and image processing workflows. Ethical considerations and compliance in AI-driven data extraction. Applied activity: Participants will analyse a set of documents and images to identify key information that needs extraction. They will discuss the challenges faced in manual extraction and brainstorm potential AI solutions, focusing on specific workplace scenarios they encounter. Output: A summary report outlining identified challenges and proposed AI solutions. - Day 2: Setting Up ChatGPT for Document Extraction. Configuring ChatGPT for optimal performance in information extraction tasks. Exploring APIs and tools for integrating ChatGPT with various document sources. Creating templates for structured data extraction from different document formats. Testing ChatGPT with sample documents for initial results and adjustments. Evaluating the output quality and making necessary adjustments to improve accuracy. Applied activity: Participants will set up ChatGPT to extract data from a provided set of documents, testing various configurations to optimise performance. They will document their findings, adjustments made, and the rationale behind their choices during the process. Output: A configuration report detailing settings used, results obtained, and recommendations for future use. - Day 3: Image Data Extraction Techniques. Understanding image formats and their implications for effective data extraction. Utilising ChatGPT for text recognition in images through OCR techniques. Implementing image processing techniques to enhance data extraction outcomes. Integrating ChatGPT with image analysis tools for improved extraction results. Case studies of successful image data extraction projects in various industries. Applied activity: Participants will work with a set of images to extract relevant text and data using ChatGPT and image processing techniques. They will compare results with manual extraction methods, discussing the effectiveness of each approach in practical scenarios. Output: A comparative analysis report of extraction methods used, including insights on efficiency and accuracy. - Day 4: Workflow Design for Automated Information Retrieval. Mapping out workflows for integrating ChatGPT into existing data processes. Identifying key stakeholders and their roles in the extraction workflow. Creating a prototype workflow for document and image extraction tasks. Testing the workflow with real-time data extraction scenarios to assess performance. Gathering feedback and iterating on the workflow design based on participant experiences. Applied activity: Participants will design a workflow that incorporates ChatGPT for automated information extraction, testing it with sample data and refining it based on feedback from peers and instructors. They will focus on practical applications relevant to their roles. Output: A workflow diagram and description of the automated extraction process, including roles and responsibilities. - Day 5: Integrated Application and Case Study. Reviewing key concepts and techniques learned throughout the course. Conducting a comprehensive case study on a real-world extraction project. Collaborating in teams to apply ChatGPT for a multi-source extraction task. Evaluating team outputs and refining extraction strategies based on results. Presenting findings and discussing lessons learned from the case study. Applied activity: Participants will collaborate on a case study involving multiple document and image sources, using ChatGPT to extract and compile information. They will present their findings and extraction strategies to the group, focusing on practical implications and improvements. Output: A presentation summarising the extraction process, challenges faced, and solutions implemented, along with a team reflection on the learning experience. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7126 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7126 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14965 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14965 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7137 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7137 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7133 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7133 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7123 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7123 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7141 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7141 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7120 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7120 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7130 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7130 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14966 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14966 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7117 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7117 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7127 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7127 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7138 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7138 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7134 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7134 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14967 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14967 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7124 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7124 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7142 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7142 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7121 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7121 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14968 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14968 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7131 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7131 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7118 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7118 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7128 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7128 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7139 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7139 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7135 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7135 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14969 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14969 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7125 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7125 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7143 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7143 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7122 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7122 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7132 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7132 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14970 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14970 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7119 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7119 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7129 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7129 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7140 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7140 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7136 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7136 ## ChatGPT: Performance Monitoring and Optimization URL: https://smarthorizon.uk/course/chatgpt-performance-monitoring-and-optimization Brochure: https://smarthorizon.uk/course/chatgpt-performance-monitoring-and-optimization/brochure.pdf Course reference: chatgpt-performance-monitoring-and-optimization Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on the practical application of performance monitoring and optimization techniques for ChatGPT implementations. Participants will learn to assess model performance, identify bottlenecks, and apply optimization strategies to enhance user experience and operational efficiency. Why attend: Organisations increasingly rely on AI models like ChatGPT for customer interactions and data processing. However, without effective performance monitoring, these systems can underperform, leading to poor user satisfaction, increased operational costs, and wasted resources. Understanding how to monitor and optimise performance is crucial for maintaining competitive advantage. Participants will learn to identify key performance metrics, diagnose issues, and implement strategies that directly impact user engagement, operational efficiency, and business outcomes. This course equips professionals with the skills to ensure their ChatGPT implementations meet business objectives and user expectations, ultimately driving better outcomes for their organisations. Participants will engage in hands-on exercises that simulate real-world scenarios, such as diagnosing performance issues and implementing optimisation techniques. By developing these capabilities, attendees will be equipped to make informed decisions that enhance the effectiveness of ChatGPT in their organisations, ultimately improving service delivery and operational outcomes. The course will also cover the integration of monitoring tools, enabling participants to create a comprehensive performance monitoring framework that supports ongoing evaluation and continuous improvement. This practical approach ensures that learners can apply their knowledge immediately to their workplace challenges, enhancing both individual and organisational performance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of theoretical instruction and practical application through workshops, case studies, and simulations. Participants will engage in exercises that require them to analyse performance metrics, diagnose issues, and apply optimisation techniques. For example, participants will work with real-time data to identify performance bottlenecks and develop actionable strategies. Outputs will include performance assessment reports and optimisation plans, ensuring participants leave with tangible skills and documentation they can implement in their roles. This hands-on approach fosters a deeper understanding of the concepts and encourages collaboration among participants, enhancing the overall learning experience and ensuring practical applicability in their work environments. Target audience: This course is suitable for: AI Product Managers responsible for overseeing ChatGPT deployments and ensuring optimal performance. Data Scientists focused on model performance and optimisation, tasked with improving AI outputs. Technical Support Teams managing AI-driven customer interactions and resolving performance-related issues. Business Analysts analysing user engagement and satisfaction metrics to inform strategic decisions. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Barcelona, Vienna Course objectives: - Assess ChatGPT performance using relevant metrics and benchmarks to identify areas for improvement. - Diagnose common performance issues in AI implementations through data analysis and troubleshooting techniques. - Design optimisation strategies tailored to specific use cases based on performance data and user feedback. - Compare different monitoring tools and their effectiveness for ChatGPT to select the most suitable options for specific needs. - Prioritise optimisation tasks based on impact and feasibility, ensuring efficient resource allocation. - Construct a performance monitoring framework for ongoing evaluation of ChatGPT implementations, incorporating best practices. - Justify the selection of optimisation techniques based on data analysis and expected outcomes to support decision-making. - Evaluate the effectiveness of implemented optimisation strategies through performance metrics and user satisfaction surveys. Target competencies: - Ability to analyse performance metrics for AI models and identify trends. - Skill in diagnosing and troubleshooting performance issues effectively. - Proficiency in designing tailored optimisation strategies based on data insights. - Capability to compare and select appropriate monitoring tools for specific applications. - Expertise in constructing performance monitoring frameworks that support continuous improvement. - Competence in evaluating the impact of optimisation efforts on user experience. Course outline: - Day 1: Understanding ChatGPT Performance Metrics. Introduction to performance metrics for AI models and their significance in monitoring effectiveness. Key performance indicators (KPIs) for ChatGPT, including response time and user satisfaction. Benchmarking against industry standards to assess competitive performance. Data collection methods for performance analysis, including user feedback and system logs. Interpreting performance reports and dashboards to inform decision-making processes. Applied activity: Participants will analyse a provided performance report of a ChatGPT implementation, identifying key metrics and areas for improvement. They will discuss findings in small groups to enhance understanding and develop a shared approach to performance assessment. Output: A summary report highlighting key performance metrics and suggested areas for optimisation. - Day 2: Identifying and Diagnosing Performance Issues. Common performance bottlenecks in ChatGPT, including latency and accuracy issues. Techniques for diagnosing performance issues, such as root cause analysis and user feedback. Using logs and analytics for troubleshooting, including identifying patterns in user interactions. Case studies of performance failures to illustrate common pitfalls and solutions. Group discussion on real-world challenges faced in optimising AI performance. Applied activity: In teams, participants will review a case study of a ChatGPT deployment that experienced performance issues. They will diagnose the problems using provided data and propose solutions based on their analysis and discussions. Output: A diagnostic report detailing identified issues and proposed solutions for performance enhancement. - Day 3: Optimisation Strategies for ChatGPT. Overview of optimisation techniques for AI models, including parameter tuning and algorithm adjustments. Fine-tuning parameters for improved performance, focusing on response accuracy and speed. Utilising user feedback for iterative improvements and feature enhancements. Implementing caching and load balancing strategies to manage user demand effectively. Evaluating the impact of optimisations through A/B testing and performance metrics. Applied activity: Participants will develop an optimisation plan for a fictional ChatGPT deployment, incorporating user feedback and performance metrics to justify their choices. They will present their plans to the group for feedback. Output: An optimisation plan document outlining strategies, expected outcomes, and implementation steps. - Day 4: Monitoring Tools and Frameworks. Introduction to performance monitoring tools, including analytics platforms and dashboards. Comparative analysis of monitoring solutions, focusing on features and usability for ChatGPT. Setting up a monitoring framework for ChatGPT, including data collection and reporting processes. Integrating monitoring tools with existing systems to streamline performance evaluation. Best practices for ongoing performance evaluation, including regular reviews and updates. Applied activity: Participants will select a monitoring tool for a hypothetical ChatGPT implementation, justifying their choice based on specific requirements and constraints. They will create a brief integration plan for the selected tool. Output: A presentation summarising the selected tool, its features, and the proposed integration plan. - Day 5: Integrated Performance Review and Optimisation. Conducting a comprehensive performance review, including data analysis and stakeholder feedback. Integrating monitoring and optimisation efforts to create a cohesive strategy for performance enhancement. Developing a continuous improvement plan that outlines future monitoring and optimisation activities. Collaborative workshop on real-world scenarios to apply learned concepts and strategies. Preparing for future performance challenges, including scalability and evolving user needs. Applied activity: In a capstone project, participants will simulate a full performance review and optimisation cycle for a ChatGPT deployment, incorporating all previous learning into a cohesive strategy. They will work in groups to present their findings. Output: A comprehensive performance review and optimisation strategy document, including recommendations for future actions. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7160 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7160 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14971 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14971 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7150 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7150 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7168 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7168 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7147 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7147 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7157 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7157 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7144 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7144 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7154 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7154 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14972 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14972 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7165 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7165 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7161 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7161 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7151 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7151 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7169 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7169 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14973 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14973 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7148 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7148 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7158 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7158 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7145 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7145 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7155 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7155 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14974 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14974 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7166 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7166 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7162 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7162 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7152 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7152 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7170 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7170 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14975 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14975 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7149 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7149 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7159 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7159 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7146 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7146 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7156 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7156 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7167 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7167 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14976 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14976 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7163 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7163 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7153 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7153 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7171 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7171 ## Building AI Financial Chatbot URL: https://smarthorizon.uk/course/building-ai-financial-chatbot Brochure: https://smarthorizon.uk/course/building-ai-financial-chatbot/brochure.pdf Course reference: building-ai-financial-chatbot Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on developing AI-driven financial chatbots, equipping participants with the skills to design, implement, and optimise chatbots tailored for financial services. Participants will learn to enhance customer interaction, streamline services, and improve financial decision-making through AI technology. Why attend: Financial institutions face increasing pressure to enhance customer service while managing operational costs effectively. AI chatbots can provide 24/7 assistance, answer complex queries, and facilitate transactions, addressing these challenges comprehensively. Understanding how to build and deploy these tools is crucial for staying competitive in the financial sector. Participants will learn to design chatbots that can handle intricate financial inquiries, ensuring compliance with regulations while improving customer satisfaction and retention. This capability is essential for financial professionals who must adapt to evolving customer expectations and technological advancements in a rapidly changing market. Participants will engage in practical exercises that simulate real-world scenarios, such as designing conversation flows and integrating APIs. They will learn to evaluate chatbot performance and refine interactions based on user feedback, ensuring the chatbot meets customer needs and regulatory standards. By the end of the course, participants will have the skills to create a functional chatbot prototype, assess its effectiveness, and implement improvements based on analytics. This hands-on approach will empower them to make informed decisions about AI integration in their financial services, enhancing operational efficiency and customer engagement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of hands-on workshops, case studies, and collaborative projects to build practical skills. Participants will work on designing conversation flows, integrating machine learning models, and testing chatbot functionalities. Each session culminates in a project output, such as a prototype chatbot or a performance evaluation report, ensuring participants apply their learning effectively. Simulations will be used to mimic real-world interactions, enabling participants to experience the challenges of chatbot deployment. Feedback sessions will encourage peer learning and critical analysis, reinforcing the application of theoretical concepts in practical scenarios. Participants will also engage in group discussions to share insights and best practices, fostering a collaborative learning environment. Target audience: This course is suitable for: Financial analysts looking to enhance customer engagement through technology. IT professionals in financial services seeking to implement AI solutions. Product managers responsible for developing digital financial products. Customer service managers aiming to improve service efficiency with AI tools. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Barcelona, Cape Town, Vienna Course objectives: - Design a conversational flow for a financial chatbot that meets user needs. - Integrate machine learning algorithms to enhance chatbot responses and accuracy. - Evaluate chatbot performance using user feedback and analytics tools. - Implement security measures to protect user data in chatbot interactions. - Construct a prototype financial chatbot using a chosen development platform. - Justify the choice of AI technologies based on specific financial service requirements. Target competencies: - Designing user-centric conversational interfaces for financial chatbots. - Integrating AI technologies into existing financial service frameworks. - Analysing user interactions to improve chatbot performance. - Implementing data security measures in chatbot development. - Prototyping AI solutions for real-world financial applications. - Evaluating the effectiveness of AI tools in customer service contexts. Course outline: - Day 1: Introduction to AI Chatbots in Finance. Overview of AI chatbots and their role in financial services. Understanding user needs and expectations in financial interactions. Exploring various chatbot platforms and technologies available for finance. Identifying regulatory considerations for financial chatbots and compliance requirements. Case studies of successful financial chatbots and their impact on customer service. Applied activity: Participants will analyse existing financial chatbots, identifying strengths and weaknesses in their design and functionality. They will present their findings to the group, focusing on user experience, compliance issues, and potential improvements. Output: A report summarising the analysis of selected financial chatbots, including recommendations for enhancements. - Day 2: Designing Conversational Flows. Principles of conversational design specific to finance and user engagement. Mapping user journeys and defining intents and entities for financial queries. Creating dialogue scripts for common financial interactions and FAQs. Utilising design tools for prototyping chatbot interactions and user testing. Testing conversational flows with user scenarios to ensure clarity and effectiveness. Applied activity: Participants will design a conversational flow for a specific financial service, incorporating user intents and responses. They will create a prototype using a design tool and conduct peer reviews to gather feedback on usability. Output: A prototype conversational flow diagram for a financial chatbot, including user intents and responses. - Day 3: Integrating AI and Machine Learning. Introduction to machine learning concepts relevant to chatbots and financial data. Selecting appropriate algorithms for financial queries and customer interactions. Integrating natural language processing (NLP) capabilities to enhance user experience. Training and testing machine learning models with financial data for accuracy. Evaluating the impact of AI on chatbot performance and user satisfaction. Applied activity: Participants will select a machine learning algorithm and train it using sample financial data to improve response accuracy. They will assess the model's performance and make adjustments based on results and user feedback. Output: A trained machine learning model ready for integration into a chatbot, along with performance metrics. - Day 4: Security and Compliance in Chatbot Development. Understanding data privacy regulations affecting financial chatbots and user data. Implementing security measures for user data protection and compliance. Designing chatbots to comply with financial regulations and industry standards. Conducting risk assessments for chatbot interactions and identifying vulnerabilities. Best practices for maintaining compliance in chatbot operations and updates. Applied activity: Participants will conduct a risk assessment for their chatbot design, identifying potential security vulnerabilities and compliance issues. They will propose solutions to mitigate these risks and ensure user data protection. Output: A risk assessment report with recommendations for securing chatbot interactions and ensuring compliance. - Day 5: Final Project: Building and Evaluating a Financial Chatbot. Integrating all components into a functional chatbot prototype for financial services. Testing the chatbot with real-world scenarios and user interactions. Gathering user feedback and analytics for continuous improvement of the chatbot. Iterating on the chatbot design based on evaluation results and user insights. Preparing a presentation of the final chatbot project, highlighting features and performance. Applied activity: Participants will build a complete financial chatbot that incorporates conversational flows, AI integration, and security measures. They will test it in a simulated environment, gather feedback, and refine the chatbot based on user interactions. Output: A fully functional financial chatbot prototype with a presentation on its features, performance metrics, and user feedback. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7189 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7189 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7179 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7179 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7196 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7196 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7175 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7175 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14977 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14977 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7186 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7186 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7172 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7172 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7183 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7183 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7193 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7193 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7190 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7190 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14978 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14978 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7180 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7180 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7197 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7197 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7176 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7176 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14979 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14979 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7187 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7187 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7173 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7173 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7184 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7184 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7194 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7194 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14980 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14980 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7191 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7191 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7181 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7181 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7198 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7198 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7177 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7177 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14981 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14981 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7188 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7188 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7174 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7174 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7185 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7185 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7195 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7195 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14982 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14982 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7192 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7192 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7182 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7182 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7199 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7199 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7178 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7178 ## Strategic Financial Analysis through AI URL: https://smarthorizon.uk/course/strategic-financial-analysis-through-ai Brochure: https://smarthorizon.uk/course/strategic-financial-analysis-through-ai/brochure.pdf Course reference: strategic-financial-analysis-through-ai Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides professionals with the skills to leverage artificial intelligence in strategic financial analysis. Participants will explore AI tools and techniques to enhance decision-making, risk assessment, and financial forecasting, ultimately improving organisational financial performance. Why attend: Financial analysts often face significant challenges in processing vast amounts of data to inform strategic decisions. The integration of AI into financial analysis can significantly enhance the accuracy and efficiency of these processes. By mastering AI tools, analysts can automate data processing, identify trends, and generate insights that traditional methods may overlook. This capability is crucial for organisations aiming to stay competitive in a rapidly evolving financial landscape, where timely and informed decision-making can lead to substantial advantages. Furthermore, understanding how to implement AI effectively allows analysts to contribute to strategic initiatives that drive organisational growth and sustainability. Participants will engage in practical exercises that simulate real-world financial scenarios, such as forecasting revenue and assessing investment risks using AI-driven models. By learning to implement these techniques, they will develop the capability to make data-driven decisions that align with organisational goals. This hands-on experience will empower them to apply AI techniques to their own financial analysis tasks, improving their strategic contributions. Additionally, they will learn to communicate AI findings effectively to stakeholders, ensuring that insights lead to actionable strategies that enhance financial performance. This course ultimately prepares professionals to navigate the complexities of modern finance with confidence and skill. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and simulations to build practical capabilities in AI-driven financial analysis. Participants will work with real datasets to develop predictive models and perform scenario analyses. Each session includes collaborative group work to encourage peer learning and the sharing of insights. Participants will also engage in exercises that require them to apply AI techniques to solve specific financial problems, culminating in the creation of a comprehensive financial analysis report that demonstrates their acquired skills and understanding of AI applications in finance. This approach ensures that learning is both practical and relevant to their professional contexts. Target audience: This course is suitable for: Financial analysts seeking to enhance their analytical capabilities with AI. Finance managers responsible for strategic decision-making and forecasting. Data analysts in finance looking to incorporate AI into their workflows. Business intelligence professionals aiming to improve financial insights through AI. Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Vienna, Paris, Rome, Barcelona Course objectives: - Analyse financial data using AI tools to identify trends and anomalies in reports. - Design predictive models for financial forecasting based on historical data and market conditions. - Evaluate risk factors using AI algorithms to enhance decision-making processes in finance. - Construct a strategic financial analysis report integrating AI insights and recommendations. - Justify the selection of AI techniques for specific financial scenarios and their expected outcomes. - Compare traditional financial analysis methods with AI-enhanced approaches to assess effectiveness. - Assess the impact of AI-driven insights on financial strategies and organisational performance. - Implement AI tools to automate routine financial analysis tasks and improve efficiency. Target competencies: - Utilising AI tools for financial data analysis and reporting. - Developing predictive models for financial forecasting and scenario planning. - Assessing financial risks with AI methodologies and tools. - Creating comprehensive financial reports using AI insights and analytics. - Integrating AI techniques into traditional financial analysis processes effectively. - Collaborating effectively in team-based financial analysis projects. Course outline: - Day 1: Foundations of AI in Financial Analysis. Introduction to AI concepts and their relevance in financial analysis. Overview of financial analysis processes and common challenges faced by analysts. Understanding data types and sources for effective financial analysis. Exploring AI tools available for financial analysts and their applications. Ethical considerations and compliance in AI-driven financial analysis. Applied activity: Participants will analyse a dataset to identify key financial trends using basic AI tools. They will present their findings in small groups, discussing the implications for strategic decision-making and how these insights can influence future financial strategies. Output: A brief presentation summarising identified trends and their potential impact on financial strategy. - Day 2: Data Preparation and AI Modelling Techniques. Data cleaning and preprocessing techniques for financial datasets. Introduction to machine learning algorithms applicable in financial analysis. Building and validating predictive models for accurate financial forecasting. Feature selection techniques in financial data analysis for model improvement. Evaluating model performance, accuracy, and reliability in financial contexts. Applied activity: Participants will clean and prepare a financial dataset, then build a predictive model to forecast future financial performance. They will validate their model and prepare a report on its accuracy, discussing the implications of their findings for financial planning and investment strategies. Output: A validated predictive model and an accompanying report detailing its performance metrics. - Day 3: Risk Assessment and Management with AI. Understanding various financial risk types and their implications for businesses. AI techniques for effective risk assessment and management in finance. Developing risk models using machine learning for predictive insights. Scenario analysis and stress testing methodologies in financial contexts. Communicating risk analysis results effectively to stakeholders and decision-makers. Applied activity: Using AI tools, participants will develop a risk assessment model for a fictional company facing market volatility. They will present their findings and recommendations for risk management strategies, focusing on how AI can mitigate potential losses and enhance decision-making. Output: A risk assessment report with recommendations for mitigating identified risks and enhancing financial stability. - Day 4: Integrating AI Insights into Strategic Decision-Making. Linking AI-driven insights to strategic financial decisions and organisational goals. Case studies of successful AI implementation in financial decision-making. Developing a strategic financial analysis framework using AI methodologies. Collaborative decision-making processes with AI insights for improved outcomes. Communicating AI findings to stakeholders for effective strategy implementation. Applied activity: Participants will work in teams to analyse a case study where AI insights led to strategic financial decisions. They will prepare a presentation on their analysis and proposed strategies based on AI findings, discussing the potential impact on organisational performance and competitiveness. Output: A group presentation outlining strategic recommendations based on AI insights and their expected outcomes. - Day 5: Capstone Project: Comprehensive Financial Analysis. Integrating all learned AI techniques into a cohesive financial analysis. Developing a comprehensive financial analysis report with actionable insights. Presenting findings to a simulated board of directors for feedback. Feedback and iterative improvement of financial strategies based on AI insights. Planning for future AI applications in financial analysis and organisational strategy. Applied activity: Participants will conduct a full financial analysis of a fictional company using AI tools, integrating forecasting, risk assessment, and strategic insights. They will present their findings to a panel, demonstrating their ability to apply AI in real-world scenarios and make informed recommendations. Output: A comprehensive financial analysis report and a presentation to the panel, showcasing their strategic recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7224 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7224 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14983 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14983 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7203 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7203 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7214 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7214 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7200 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7200 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7211 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7211 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7221 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7221 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7218 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7218 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14984 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14984 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7208 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7208 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7225 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7225 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7204 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7204 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7215 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7215 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14985 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14985 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7201 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7201 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7212 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7212 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7222 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7222 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14986 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14986 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7219 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7219 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7209 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7209 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7226 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7226 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7205 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7205 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7216 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7216 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14987 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14987 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7202 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7202 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7213 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7213 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7223 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7223 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7220 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7220 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14988 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14988 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7210 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7210 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7227 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7227 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7206 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7206 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7217 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7217 ## Advanced Marketing Management Training URL: https://smarthorizon.uk/course/advanced-marketing-management-training Brochure: https://smarthorizon.uk/course/advanced-marketing-management-training/brochure.pdf Course reference: advanced-marketing-management-training Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Advanced Marketing Management Training programme equips professionals with strategic marketing skills, focusing on data-driven decision-making, integrated marketing communications, and customer-centric strategies. Participants will enhance their ability to develop and implement effective marketing plans that drive business growth and customer engagement. Why attend: Marketing professionals often face challenges in adapting to rapidly changing consumer behaviours and technological advancements. Understanding how to leverage data analytics and integrate various marketing channels is crucial for developing effective strategies that resonate with target audiences. This course addresses these challenges by providing practical tools and frameworks to enhance marketing effectiveness. Participants will learn to analyse market data, identify trends, and develop actionable insights that can inform their marketing strategies, ensuring they remain competitive in their respective industries. Additionally, the course will cover the importance of aligning marketing efforts with overall business objectives, enabling professionals to contribute meaningfully to their organisations' success. Creating integrated marketing communications strategies is essential for engaging customers across multiple touchpoints. Participants will engage in hands-on exercises that simulate real-world marketing scenarios, allowing them to apply advanced concepts in a controlled environment. By practising the development of comprehensive marketing strategies and campaigns, attendees will gain the capability to make informed decisions that align with organisational goals and customer needs. This training will also focus on performance measurement, enabling participants to assess the effectiveness of their marketing initiatives and adjust strategies based on data-driven insights, ultimately leading to improved marketing outcomes and enhanced customer satisfaction. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The training employs a blend of case studies, group discussions, and practical workshops to facilitate active learning. Participants will analyse real-world marketing challenges, collaborate on strategy development, and utilise analytical tools to assess market trends. Each session culminates in a project output, such as a marketing plan or campaign proposal, ensuring that participants can apply their learning directly to their professional contexts. Specific exercises include creating marketing plans, developing integrated communication strategies, and conducting performance evaluations, all designed to enhance participants' strategic thinking and practical skills in marketing management. This hands-on approach fosters engagement and deepens understanding of advanced marketing concepts. Target audience: This course is suitable for: Marketing Managers responsible for strategic planning and execution. Brand Managers focused on developing and maintaining brand equity. Digital Marketing Specialists looking to enhance their analytical skills. Product Managers needing to align marketing strategies with product development. Destinations: Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Vienna, Paris, Barcelona, Rome Course objectives: - Analyse market trends to identify opportunities for growth in specific sectors and develop actionable strategies. - Design an integrated marketing communication strategy that aligns with organisational objectives and enhances brand visibility. - Evaluate customer data to inform targeted marketing campaigns that drive engagement and conversion rates. - Construct a comprehensive marketing plan incorporating digital and traditional channels to optimise reach and impact. - Prioritise marketing initiatives based on ROI and customer impact assessments to maximise resource allocation. - Justify the selection of marketing tools and platforms for specific campaigns based on strategic goals and audience needs. - Assess the effectiveness of marketing strategies using key performance indicators (KPIs) to inform future decisions. - Develop actionable insights from performance data to refine marketing strategies and improve overall effectiveness. Target competencies: - Strategic market analysis and opportunity identification. - Integrated marketing communications design and execution. - Data-driven decision-making and analytics application. - Comprehensive marketing plan development and implementation. - ROI assessment and prioritisation of marketing initiatives. - Performance measurement using KPIs and metrics. Course outline: - Day 1: Market Analysis and Opportunity Identification. Understanding market segmentation and targeting strategies for effective outreach. Utilising SWOT analysis for strategic insights into market positioning. Leveraging consumer behaviour data to identify emerging market trends. Identifying growth opportunities through competitive analysis and benchmarking. Analysing market research methodologies and tools for informed decision-making. Applied activity: Conduct a SWOT analysis for a chosen industry, identifying key opportunities and threats. Use market research data to support your findings and present your analysis to the group, focusing on actionable insights. Output: SWOT analysis report detailing identified opportunities and threats. - Day 2: Integrated Marketing Communications Strategy. Defining integrated marketing communications (IMC) principles for cohesive messaging. Developing messaging frameworks tailored to specific target audiences. Selecting appropriate channels for IMC campaigns to maximise reach. Creating a cohesive brand narrative across multiple platforms and media. Measuring the effectiveness of IMC strategies through analytics and feedback. Applied activity: Develop an IMC strategy for a new product launch, including messaging, channel selection, and budget allocation. Collaborate in groups to refine your strategy based on peer feedback and present your final strategy, ensuring clarity and alignment with objectives. Output: Comprehensive IMC strategy document outlining messaging, channels, and budget. - Day 3: Data-Driven Marketing Campaigns. Understanding the role of data analytics in shaping marketing strategies. Utilising customer segmentation for targeted campaigns that drive engagement. Implementing A/B testing for campaign optimisation and performance enhancement. Leveraging CRM systems for actionable customer insights and relationship management. Evaluating campaign performance through analytics to inform future strategies. Applied activity: Design a data-driven marketing campaign for a specific target segment, incorporating A/B testing elements. Present your campaign plan and expected outcomes to the class, emphasising data utilisation and expected impact on engagement and conversion rates. Output: Marketing campaign proposal with detailed A/B testing framework and expected outcomes. - Day 4: Comprehensive Marketing Plan Development. Components of a successful marketing plan and their interrelationships. Setting SMART objectives for marketing initiatives to ensure clarity and focus. Budgeting and resource allocation for marketing activities to maximise impact. Aligning marketing plans with broader business goals for strategic coherence. Risk assessment and mitigation strategies in marketing to safeguard investments. Applied activity: Create a comprehensive marketing plan for a fictional product, detailing objectives, strategies, budget, and risk assessment. Work in teams to critique and improve each other's plans based on strategic alignment and feasibility, ensuring a robust final output. Output: Complete marketing plan document with objectives, strategies, and risk assessment. - Day 5: Performance Measurement and Strategy Adjustment. Defining key performance indicators (KPIs) for marketing success and accountability. Utilising analytics tools to measure campaign performance and effectiveness. Adjusting strategies based on performance data to enhance future campaigns. Conducting post-campaign evaluations and learnings for continuous improvement. Reporting marketing performance to stakeholders in a clear and actionable manner. Applied activity: Evaluate the effectiveness of a completed marketing campaign using provided KPIs and analytics data. Propose adjustments to improve future campaigns based on your analysis, focusing on strategic insights and recommendations for optimisation. Output: Performance evaluation report with strategic recommendations for future campaigns. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7252 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7252 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7232 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7232 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14989 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14989 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7242 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7242 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7228 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7228 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7239 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7239 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7249 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7249 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7246 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7246 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 14990 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14990 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7236 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7236 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7253 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7253 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7233 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7233 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7243 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7243 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14991 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14991 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7229 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7229 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7240 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7240 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7250 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7250 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7247 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7247 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7237 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7237 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14992 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14992 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7254 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7254 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7234 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7234 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7244 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7244 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14993 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14993 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7230 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7230 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7241 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7241 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7251 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7251 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7248 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7248 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14994 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14994 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7238 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7238 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7255 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7255 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7235 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7235 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7245 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7245 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7231 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7231 ## Brand and Product Strategy URL: https://smarthorizon.uk/course/brand-and-product-strategy Brochure: https://smarthorizon.uk/course/brand-and-product-strategy/brochure.pdf Course reference: brand-and-product-strategy Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course on Brand and Product Strategy equips professionals with the skills to develop and implement effective brand positioning and product strategies. Participants will learn to analyse market trends, identify consumer needs, and create actionable plans that enhance brand equity and drive product success. Why attend: Brand and product strategy directly influences market competitiveness and consumer perception. Professionals often face challenges in aligning product offerings with brand identity, leading to missed opportunities in customer engagement and market share. Understanding these dynamics is crucial for making informed strategic decisions that enhance brand loyalty and profitability. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to develop actionable strategies that can be implemented in their organisations. This course addresses the need for professionals to enhance their strategic thinking and analytical skills in order to navigate complex market environments effectively. Participants will gain practical skills in market analysis, brand positioning, and product lifecycle management. They will engage in hands-on activities that require them to analyse consumer behaviour, develop brand messaging, and create product launch plans. By the end of the course, attendees will be able to craft comprehensive brand and product strategies that resonate with target audiences and drive business growth. The ability to integrate brand and product strategies is essential for achieving long-term success, and this course prepares participants to make impactful decisions that align with their organisational goals. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group discussions, and practical workshops to facilitate learning. Participants will engage in scenario-based exercises that require them to analyse market data, develop brand positioning statements, and create product launch plans. Each session culminates in a tangible output, such as a brand strategy document or a product roadmap, which participants can apply in their professional contexts. This hands-on approach ensures that learners not only understand theoretical concepts but also gain the confidence to implement strategies effectively in their roles. Collaborative activities foster peer learning and allow for diverse perspectives on brand and product challenges. Target audience: This course is suitable for: Brand Managers responsible for brand strategy development and execution. Product Managers tasked with product lifecycle management and innovation. Marketing Professionals focusing on consumer engagement strategies and brand communication. Business Development Executives involved in market expansion initiatives and strategic partnerships. Destinations: Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Barcelona, Vienna Course objectives: - Analyse market trends to inform brand positioning strategies and decisions. - Design a brand positioning statement that aligns with organisational goals and consumer needs. - Evaluate consumer behaviour to identify product development opportunities and gaps. - Construct a product lifecycle management plan to optimise product offerings and extend market relevance. - Prioritise brand equity metrics for strategic decision-making and performance assessment. - Justify product features based on consumer insights and competitive analysis to enhance market fit. Target competencies: - Conducting market analysis to inform strategic decisions and brand positioning. - Developing brand positioning frameworks that resonate with target audiences and enhance engagement. - Implementing product strategies that align with brand identity and market demands. - Utilising consumer insights for effective product development and feature prioritisation. - Creating comprehensive product launch plans that drive market success and brand awareness. - Evaluating brand performance metrics to guide future strategies and adjustments. Course outline: - Day 1: Understanding Brand Fundamentals. Defining brand identity and its importance in strategy development. Exploring brand equity and its impact on consumer perception and loyalty. Identifying key components of a successful brand strategy and positioning. Examining case studies of effective brand positioning in various industries. Discussing the role of storytelling in brand development and consumer connection. Applied activity: Participants will analyse a well-known brand's identity and equity, identifying strengths and weaknesses in its current strategy. They will then develop a revised brand positioning statement that addresses these weaknesses, considering market trends and consumer insights. Output: A revised brand positioning statement document that outlines strategic recommendations. - Day 2: Market Analysis for Strategic Insights. Conducting market research to identify trends and opportunities for brand growth. Utilising SWOT analysis for brand and product evaluation and strategic planning. Segmenting target markets for tailored strategies and effective messaging. Assessing competitive landscape and benchmarking against industry leaders. Interpreting consumer behaviour data for strategic insights and product development. Applied activity: Participants will conduct a SWOT analysis on their own brand or product, identifying key opportunities and threats in the market. They will present their findings to the group for feedback and collaborative discussion on strategic implications. Output: A comprehensive SWOT analysis report that includes strategic recommendations. - Day 3: Crafting Effective Brand Strategies. Developing brand positioning frameworks that align with business objectives. Aligning brand strategy with organisational goals and consumer expectations. Creating brand messaging that resonates with consumers across channels. Utilising digital channels for brand engagement and consumer interaction. Measuring brand performance and adjusting strategies based on data insights. Applied activity: Working in groups, participants will create a brand strategy presentation for a fictional product, incorporating their market analysis findings and positioning statements. They will outline key messaging and engagement strategies. Output: A brand strategy presentation deck that includes strategic insights and recommendations. - Day 4: Product Strategy Development. Understanding the product lifecycle and its stages for effective management. Integrating consumer insights into product development and feature prioritisation. Prioritising features based on market needs and competitive analysis. Creating go-to-market strategies for new products and services. Evaluating product performance and making adjustments based on market feedback. Applied activity: Participants will develop a product launch plan for a new product, detailing target market, positioning, and promotional strategies based on their earlier analyses. They will outline metrics for success and potential challenges. Output: A detailed product launch plan that includes strategic recommendations and performance metrics. - Day 5: Integrated Brand and Product Strategy Application. Aligning brand and product strategies for coherence and market impact. Utilising cross-functional teams for strategy execution and collaboration. Identifying metrics for success in brand and product strategies to guide decision-making. Creating a roadmap for ongoing brand and product management and evaluation. Presenting strategies to stakeholders for buy-in and resource allocation. Applied activity: Participants will integrate their brand and product strategies into a cohesive strategic plan, presenting it to a mock stakeholder panel for evaluation and feedback. They will address potential concerns and adjustments based on stakeholder input. Output: A comprehensive brand and product strategy document that outlines strategic initiatives and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7271 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7271 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7256 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7256 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7267 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7267 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7278 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7278 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14995 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14995 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7275 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7275 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7264 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7264 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7281 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7281 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7261 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7261 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7272 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7272 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14996 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14996 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7257 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7257 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7268 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7268 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7279 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7279 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7276 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7276 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 14997 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14997 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7265 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7265 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7282 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7282 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7262 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7262 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7273 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7273 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 14998 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14998 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7258 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7258 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7269 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7269 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7280 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7280 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7277 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7277 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 14999 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-14999 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7266 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7266 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7283 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7283 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7263 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7263 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7274 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7274 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15000 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15000 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7259 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7259 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7270 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7270 ## Certificate in Marketing Strategy and Planning URL: https://smarthorizon.uk/course/certificate-in-marketing-strategy-and-planning Brochure: https://smarthorizon.uk/course/certificate-in-marketing-strategy-and-planning/brochure.pdf Course reference: certificate-in-marketing-strategy-and-planning Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive framework for developing effective marketing strategies and plans. Participants will learn to analyse market conditions, define target audiences, and create actionable marketing plans that align with business objectives, enhancing their strategic decision-making skills. Why attend: Marketing professionals face challenges in aligning their strategies with rapidly changing market dynamics and consumer expectations. Understanding how to effectively analyse market data and consumer behaviour is crucial for making informed decisions that drive business growth. This course addresses these challenges by equipping participants with the tools to create robust marketing strategies tailored to their specific market environments. Through practical exercises, attendees will learn to navigate complex market conditions, ensuring their strategies are both relevant and effective in achieving organisational objectives. Additionally, the course will cover how to leverage digital marketing channels to enhance outreach and engagement, which is vital in a competitive landscape. Engaging in practical exercises simulates real-world marketing scenarios, allowing participants to apply theoretical concepts to tangible situations. They will develop actionable marketing plans and conduct market analyses, enhancing their strategic capabilities. By practising skills such as audience segmentation, resource allocation, and performance evaluation, attendees will be prepared to make data-driven decisions that positively impact their organisations. This course not only builds foundational knowledge but also fosters the ability to adapt strategies in response to market feedback, ensuring participants can contribute effectively to their organisations' success. Moreover, they will learn to present their strategies persuasively to stakeholders, enhancing their influence within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, workshops, and collaborative group exercises to foster practical learning. Participants will analyse real-world marketing scenarios, develop strategic plans, and engage in peer reviews to refine their approaches. Specific exercises include market research simulations, audience persona creation, and strategic planning workshops. Outputs include comprehensive marketing strategy documents and presentations, demonstrating their ability to apply learned concepts effectively. This hands-on approach ensures that participants leave with not only theoretical knowledge but also practical skills that can be directly applied in their professional roles, enhancing their overall marketing effectiveness. By focusing on real-world applications, the course prepares participants to tackle immediate challenges in their marketing roles. Target audience: This course is suitable for: Marketing Managers responsible for strategic planning and execution. Business Development Executives focused on market expansion and customer acquisition. Product Managers needing to align product strategies with market demands. Entrepreneurs seeking to establish a strong market presence and competitive advantage. Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Barcelona, Vienna Course objectives: - Analyse market trends to identify opportunities and threats in the competitive landscape. - Define target audience segments based on demographic and psychographic data. - Design a comprehensive marketing strategy that aligns with organisational goals. - Prioritise marketing initiatives based on resource allocation and potential impact. - Construct a detailed marketing plan that includes objectives, tactics, and metrics for success. - Assess the effectiveness of marketing strategies through performance metrics and KPIs. - Justify marketing decisions based on data-driven insights and market research findings. Target competencies: - Conducting thorough market analyses to inform strategic decisions. - Segmenting target audiences for tailored marketing approaches. - Developing actionable marketing plans with clear objectives and metrics. - Evaluating marketing performance and adjusting strategies accordingly. - Collaborating effectively within cross-functional teams to achieve marketing goals. - Utilising digital marketing tools and analytics for strategic insights. Course outline: - Day 1: Market Analysis and Strategic Foundations. Understanding market dynamics and competitive landscapes through analysis. Conducting SWOT analysis for strategic insights and decision-making. Identifying key market trends and consumer behaviours using research tools. Utilising market research techniques to gather actionable data. Defining strategic marketing objectives aligned with business goals and resources. Applied activity: Participants will conduct a SWOT analysis for a fictional company facing market challenges. They will identify strengths, weaknesses, opportunities, and threats while considering market data and trends, ultimately deciding on strategic priorities for the company. Output: SWOT analysis report with strategic recommendations and insights. - Day 2: Target Audience Identification and Segmentation. Defining target markets and creating detailed audience personas. Utilising demographic and psychographic data for effective segmentation. Applying segmentation models to identify viable market segments for campaigns. Assessing the potential of different audience segments through analysis. Creating comprehensive audience profiles for targeted marketing strategies. Applied activity: Participants will create audience personas for a new product launch. They will use demographic and psychographic data to define key characteristics, needs, and behaviours of potential customers, deciding how to tailor marketing messages for each persona. Output: Comprehensive audience persona profiles with insights for marketing strategies. - Day 3: Strategic Marketing Planning. Developing a cohesive marketing strategy framework based on analysis. Setting SMART objectives for marketing initiatives to ensure clarity. Aligning marketing strategies with overall business objectives and vision. Identifying key marketing channels and tactics for effective outreach. Creating a timeline for marketing activities and campaigns to ensure timely execution. Applied activity: Participants will draft a marketing strategy for a fictional product. They will align objectives with business goals and identify key tactics and channels for implementation, deciding on the best approaches to reach their target audience. Output: Draft marketing strategy document detailing objectives and tactics. - Day 4: Implementation and Resource Allocation. Prioritising marketing initiatives based on impact, feasibility, and resources. Allocating resources effectively across marketing channels for maximum reach. Creating a budget for marketing activities that aligns with strategic goals. Developing a project plan for marketing execution with timelines and deliverables. Managing timelines and deliverables for marketing campaigns to ensure accountability. Applied activity: Participants will develop a resource allocation plan for their marketing strategy. They will detail budget, personnel, and timelines for each initiative while considering potential challenges, deciding how to optimise resources for maximum impact. Output: Resource allocation and project plan outlining budget and timelines. - Day 5: Evaluating and Adjusting Marketing Strategies. Setting performance metrics and KPIs for measuring marketing success. Analysing marketing performance data to assess effectiveness and ROI. Utilising feedback loops for continuous improvement of marketing strategies. Making data-driven adjustments to marketing strategies based on performance analysis. Presenting findings and recommendations to stakeholders for informed decision-making. Applied activity: Participants will evaluate the effectiveness of their marketing plan using hypothetical performance data. They will make necessary adjustments based on analysis and present their findings to the group, deciding on next steps for strategy refinement. Output: Finalised marketing strategy presentation with performance evaluation and recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7298 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7298 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15001 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15001 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7284 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7284 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7294 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7294 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7305 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7305 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7302 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7302 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7291 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7291 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7309 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7309 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15002 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15002 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7288 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7288 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7299 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7299 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7285 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7285 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7295 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7295 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15003 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15003 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7306 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7306 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7303 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7303 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7292 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7292 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15004 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15004 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7310 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7310 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7289 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7289 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7300 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7300 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7286 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7286 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7296 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7296 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15005 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15005 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7307 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7307 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7304 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7304 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7293 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7293 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7311 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7311 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15006 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15006 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7290 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7290 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7301 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7301 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7287 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7287 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7297 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7297 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7308 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7308 ## Certified Brand Manager URL: https://smarthorizon.uk/course/certified-brand-manager Brochure: https://smarthorizon.uk/course/certified-brand-manager/brochure.pdf Course reference: certified-brand-manager Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Certified Brand Manager course equips professionals with the skills to develop, manage, and evaluate brand strategies effectively. Participants will learn to analyse market trends, create brand positioning, and implement brand communication strategies, enhancing their ability to drive brand success in competitive environments. Why attend: Brand managers face the challenge of maintaining brand relevance in rapidly changing markets. Understanding consumer behaviour and market dynamics is crucial for making informed decisions that enhance brand equity. This course addresses these challenges by providing practical tools and frameworks for effective brand management, enabling participants to develop strategic insights and actionable plans that resonate with target audiences and drive brand loyalty. Participants will engage in real-world scenarios that require them to analyse brand performance, assess competitive landscapes, and adapt strategies to meet evolving consumer expectations, ensuring their brands remain competitive and relevant. Participants will engage in hands-on exercises that simulate real-world brand management scenarios. They will learn to analyse brand performance metrics, develop strategic brand plans, and create compelling brand narratives. By practising these skills, participants will be better equipped to make strategic decisions that positively impact their brands' market presence and adapt to evolving consumer expectations, ensuring long-term brand sustainability. The course also emphasises the importance of collaboration across departments, enabling participants to work effectively with marketing, sales, and product development teams to create cohesive brand strategies that drive business success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to foster practical learning. Participants will engage in brand audits, develop brand strategies, and present their findings in collaborative settings. Specific exercises include analysing case studies of successful brands, conducting market research simulations, and creating brand communication plans. Outputs will include a comprehensive brand strategy document and a brand communication plan, demonstrating their ability to apply learned concepts effectively and prepare for real-world challenges in brand management. The focus on practical application ensures that participants leave with tangible skills and tools they can implement immediately in their roles. Target audience: This course is suitable for: Brand Managers seeking to enhance their strategic capabilities. Marketing Professionals aiming to specialise in brand management. Product Managers responsible for brand development and positioning. Business Development Executives involved in brand strategy execution. Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Barcelona, Vienna Course objectives: - Analyse brand performance metrics to identify areas for improvement in brand strategy. - Design a comprehensive brand strategy that aligns with market trends and consumer insights. - Evaluate consumer insights to inform brand positioning decisions and enhance brand relevance. - Construct a brand communication plan targeting specific demographics and channels for effective outreach. - Justify brand investment decisions based on thorough market analysis and performance data. - Prioritise brand initiatives that enhance customer engagement and loyalty through strategic planning. Target competencies: - Conducting thorough market and consumer analysis to inform brand decisions. - Developing strategic brand positioning frameworks that resonate with target audiences. - Creating effective brand communication strategies across multiple channels. - Implementing brand performance measurement techniques to track success. - Facilitating cross-functional collaboration for cohesive brand initiatives. - Managing brand equity and reputation effectively in competitive landscapes. Course outline: - Day 1: Understanding Brand Fundamentals. Define key brand concepts and terminology relevant to brand management. Explore the role of brand management in overall business strategy and success. Identify different types of brands and their characteristics in various markets. Examine the importance of brand equity and customer loyalty for sustained growth. Discuss the impact of branding on consumer behaviour and purchasing decisions. Applied activity: Conduct a brand audit for a fictional company, analysing its current brand positioning, market presence, and competitive landscape. Use SWOT analysis to identify strengths, weaknesses, opportunities, and threats that the brand faces in its industry, and develop recommendations for improvement. Output: A detailed brand audit report highlighting key findings, insights, and actionable recommendations. - Day 2: Market Analysis and Consumer Insights. Utilise market research techniques to gather and interpret consumer insights effectively. Analyse market trends and their implications for brand strategy and positioning. Segment target audiences based on consumer behaviour and preferences for targeted marketing. Evaluate competitive brands and their positioning strategies to identify market gaps. Discuss the role of digital analytics in understanding consumer preferences and behaviours. Applied activity: Develop a consumer persona based on market research data, identifying key demographics, behaviours, and preferences relevant to a chosen brand. This persona will guide the development of targeted marketing strategies, ensuring alignment with consumer needs and expectations. Output: A comprehensive consumer persona document to inform brand strategy and marketing initiatives. - Day 3: Crafting Brand Strategy. Design a brand positioning statement that resonates with target audiences and differentiates the brand. Explore brand architecture and its impact on product lines and overall brand strategy. Develop unique selling propositions (USPs) for brand differentiation in competitive markets. Create a brand mission and vision statement that aligns with organisational goals. Assess the role of storytelling in brand strategy to enhance emotional connections with consumers. Applied activity: Create a brand strategy outline for a new product launch, including positioning, messaging, and target audience considerations. Participants will work in groups to develop a cohesive strategy that aligns with market insights and consumer expectations, preparing for real-world application. Output: A strategic brand plan document ready for presentation to stakeholders. - Day 4: Implementing Brand Communication. Identify key channels for brand communication and their effectiveness in reaching target audiences. Develop integrated marketing communication strategies that ensure consistent messaging across platforms. Explore the use of social media in brand engagement and consumer interaction. Assess the effectiveness of brand messaging through feedback and performance metrics. Create guidelines for brand voice and tone that reflect the brand's identity. Applied activity: Design a multi-channel brand communication plan for a fictional product, detailing messaging, channels, and target audiences. Participants will present their plans and receive feedback from peers, allowing for iterative improvements and collaborative learning. Output: A complete brand communication plan ready for execution and implementation. - Day 5: Evaluating Brand Performance. Establish key performance indicators (KPIs) for brand success and measurement. Utilise brand tracking studies to measure brand health and consumer perception over time. Analyse consumer feedback and brand perception to inform strategic adjustments. Discuss the impact of brand crises and reputation management on brand equity. Explore case studies of successful brand repositioning and lessons learned. Applied activity: Conduct a brand performance evaluation using hypothetical data, assessing the effectiveness of the brand strategy and communication plan. Participants will identify areas for improvement and strategic recommendations based on their analysis, simulating real-world decision-making processes. Output: A brand performance evaluation report with actionable insights and recommendations for future strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7322 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7322 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15007 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15007 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7333 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7333 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7329 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7329 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7318 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7318 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7337 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7337 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7315 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7315 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7326 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7326 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15008 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15008 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7312 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7312 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7323 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7323 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7334 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7334 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15009 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15009 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7330 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7330 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7319 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7319 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7338 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7338 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7316 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7316 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15010 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15010 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7327 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7327 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7313 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7313 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7324 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7324 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7335 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7335 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7331 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7331 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15011 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15011 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7320 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7320 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7339 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7339 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7317 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7317 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15012 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15012 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7328 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7328 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7314 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7314 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7325 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7325 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7336 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7336 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7332 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7332 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7321 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7321 ## Digital Marketing Techniques URL: https://smarthorizon.uk/course/digital-marketing-techniques Brochure: https://smarthorizon.uk/course/digital-marketing-techniques/brochure.pdf Course reference: digital-marketing-techniques Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides practical insights into digital marketing techniques, focusing on SEO, content marketing, social media strategies, email marketing, and analytics. Participants will develop actionable skills to enhance their marketing efforts and drive measurable results in their organisations. Why attend: Digital marketing is crucial for businesses aiming to thrive in a competitive landscape. Professionals often struggle with effectively utilising digital channels to reach their target audiences, leading to missed opportunities and suboptimal marketing performance. This course addresses these challenges by equipping participants with essential techniques to enhance their digital presence, including SEO optimisation, content creation, and social media engagement strategies. By mastering these skills, participants will be able to make informed decisions that directly impact their marketing outcomes, ensuring that their organisations remain relevant and competitive in the digital age. Furthermore, the course will empower them to leverage data analytics to refine their strategies based on real-time feedback and performance metrics. Participants will engage in practical exercises that mirror real-world scenarios, enabling them to apply digital marketing techniques effectively. They will learn to analyse data from various digital platforms, create compelling content, and develop targeted campaigns that resonate with their audiences. By practising these skills, participants will gain the confidence to implement strategies that drive engagement and conversions. The course culminates in a comprehensive project where they will integrate all learned techniques, allowing them to leave with a robust digital marketing plan tailored to their organisation's needs. This hands-on approach ensures that participants can immediately apply their new skills to enhance their marketing initiatives. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and hands-on exercises to build practical capabilities in digital marketing. Participants will work on real-life scenarios, utilising tools such as Google Analytics and social media platforms to develop campaigns. Each day includes collaborative group activities where participants will create marketing materials, analyse performance data, and present their findings. Outputs will include a comprehensive digital marketing plan, performance analysis reports, and campaign proposals, demonstrating their understanding and application of the techniques learned throughout the course. This approach ensures that participants not only learn theoretical concepts but also gain essential practical experience. Target audience: This course is suitable for: Marketing professionals seeking to enhance their digital skills. Business owners aiming to improve their online presence and customer engagement. Sales teams looking to leverage digital channels for lead generation. Communications specialists tasked with managing digital content and outreach. Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Cape Town, Vienna Course objectives: - Analyse the components of an effective digital marketing strategy and identify key performance indicators (KPIs). - Design a content marketing plan that aligns with target audience needs and business objectives. - Implement SEO techniques to improve website visibility and organic search rankings. - Evaluate social media platforms for their suitability in reaching specific target audiences. - Construct an email marketing campaign that adheres to best practices and legal requirements. - Assess digital marketing analytics to measure campaign performance and inform future strategies. Target competencies: - Developing comprehensive digital marketing strategies. - Utilising SEO tools and techniques effectively. - Creating engaging content tailored to target audiences. - Implementing and managing social media campaigns. - Analysing digital marketing performance metrics. - Executing email marketing campaigns with compliance. Course outline: - Day 1: Foundations of Digital Marketing. Understanding digital marketing concepts and terminology in context. Identifying key digital marketing channels and their roles in strategy. Exploring the customer journey in a digital context to enhance targeting. Setting measurable objectives for digital marketing efforts and campaigns. Defining target audiences using segmentation techniques and tools. Applied activity: Participants will create a digital marketing strategy outline for a fictional product, identifying key channels and target audiences while justifying their choices based on market research and customer insights. They will also consider potential challenges and opportunities in the digital landscape. Output: A digital marketing strategy outline with justifications and a SWOT analysis. - Day 2: Content Marketing Essentials. Defining content marketing and its importance in digital strategy and engagement. Identifying types of content and their purposes in various marketing contexts. Developing a content calendar to ensure consistent messaging and audience engagement. Creating engaging content that resonates with target audiences and drives action. Measuring content effectiveness through analytics and feedback mechanisms. Applied activity: Participants will develop a content marketing plan for their fictional product, including types of content, distribution channels, and a content calendar. They will also outline how to measure the success of each content piece and adjust strategies accordingly based on audience feedback. Output: A comprehensive content marketing plan with a content calendar and measurement metrics. - Day 3: Search Engine Optimisation Techniques. Understanding SEO fundamentals and its impact on visibility and traffic generation. Conducting keyword research to inform content creation and optimisation strategies. Optimising on-page elements, including meta tags and content structure, for better search rankings. Building backlinks and understanding off-page SEO strategies for authority. Utilising tools for SEO analysis and performance tracking to inform decisions. Applied activity: Participants will perform keyword research and optimise a webpage for SEO, applying best practices learned during the session. They will also create a report detailing their optimisation strategy and expected outcomes, considering competition and search intent. Output: An optimised webpage draft with a keyword strategy and a competitive analysis report. - Day 4: Leveraging Social Media for Engagement. Identifying the right social media platforms for target audiences and business objectives. Creating a social media strategy that aligns with marketing goals and brand voice. Developing engaging posts and visuals for social media that encourage interaction. Measuring social media performance and engagement metrics to inform strategy. Understanding advertising options on social media platforms to enhance reach. Applied activity: Participants will create a social media campaign for their fictional product, including post ideas, visuals, and a measurement plan. They will also decide on the best times and formats for posting to maximise engagement and reach. Output: A detailed social media campaign proposal with content examples and a performance measurement plan. - Day 5: Analytics and Performance Measurement. Understanding the importance of analytics in digital marketing for decision-making. Setting up Google Analytics for tracking website performance and user behaviour. Interpreting data to inform marketing decisions and optimise campaigns effectively. Using analytics to optimise campaigns and improve ROI through data-driven insights. Creating reports to communicate findings and recommendations to stakeholders. Applied activity: Participants will analyse a set of fictional campaign data using Google Analytics, drawing insights and recommendations for future campaigns based on their analysis. They will present their findings to the group, focusing on actionable strategies for improvement. Output: A performance analysis report with actionable insights and recommendations for future campaigns. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7350 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7350 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15013 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15013 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7361 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7361 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7357 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7357 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7347 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7347 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7365 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7365 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7344 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7344 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7354 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7354 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15014 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15014 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7341 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7341 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7351 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7351 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7362 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7362 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7358 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7358 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15015 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15015 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7348 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7348 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7366 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7366 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7345 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7345 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15016 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15016 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7355 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7355 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7342 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7342 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7352 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7352 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7363 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7363 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7359 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7359 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15017 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15017 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7349 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7349 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7367 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7367 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7346 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7346 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7356 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7356 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15018 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15018 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7343 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7343 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7353 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7353 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7364 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7364 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7360 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7360 ## Digital Marketing: Customer Analytics and Engagement URL: https://smarthorizon.uk/course/digital-marketing-customer-analytics-and-engagement Brochure: https://smarthorizon.uk/course/digital-marketing-customer-analytics-and-engagement/brochure.pdf Course reference: digital-marketing-customer-analytics-and-engagement Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on leveraging customer analytics to enhance digital marketing strategies and engagement. Participants will explore data-driven decision-making, customer behaviour analysis, and effective engagement techniques to optimise marketing efforts and improve customer relationships, ensuring measurable outcomes and increased customer satisfaction. Why attend: Digital marketing professionals frequently encounter the challenge of interpreting vast amounts of customer data to inform their strategies. Without a clear understanding of customer behaviours and preferences, marketing efforts can become misaligned, leading to ineffective campaigns and wasted resources. This course addresses these critical issues by equipping participants with the skills to analyse customer data effectively, identify key trends, and derive actionable insights that can directly influence marketing strategies. Participants will learn to navigate analytics tools, interpret data accurately, and apply their findings to real-world scenarios, ensuring that their marketing initiatives are both targeted and impactful. In addition to data analysis, this course emphasises the importance of customer engagement in driving loyalty and retention. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to apply analytical tools and techniques to enhance customer interactions. By mastering the art of creating customer personas and mapping customer journeys, they will be able to develop tailored engagement strategies that resonate with their audience. This hands-on approach ensures that participants leave with the capability to make informed decisions that foster stronger customer relationships and ultimately lead to improved business outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of case studies, hands-on workshops, and collaborative group activities to build practical skills in customer analytics and engagement. Participants will work with real datasets to conduct analyses, develop customer profiles, and create engagement strategies. Outputs will include analytical reports, customer journey maps, and engagement plans, providing tangible evidence of learning and application. Each session is designed to facilitate active participation and encourage the sharing of insights, ensuring that participants can apply their learning in their respective roles effectively. This interactive approach fosters a deeper understanding of concepts and encourages the practical application of skills in real-world contexts. Target audience: This course is suitable for: Digital Marketing Managers responsible for strategy development and execution. Data Analysts focused on marketing metrics and customer insights to drive decisions. Customer Experience Specialists aiming to enhance engagement strategies and customer satisfaction. Marketing Executives seeking to improve campaign effectiveness through data-driven approaches. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Analyse customer data to identify trends and behaviours impacting marketing strategies. - Evaluate various customer engagement metrics to assess effectiveness and inform decisions. - Design customer personas based on analytical insights to tailor marketing efforts effectively. - Construct customer journey maps to visualise engagement touchpoints and opportunities for improvement. - Prioritise engagement strategies that align with customer preferences and behaviours to enhance satisfaction. - Justify the selection of specific digital channels for targeted customer engagement based on data analysis. Target competencies: - Conducting in-depth customer data analysis for actionable marketing insights. - Developing targeted engagement strategies based on analytical findings. - Creating detailed customer personas to guide marketing initiatives. - Mapping customer journeys to identify engagement opportunities and pain points. - Utilising digital tools for real-time customer engagement analysis and optimisation. - Interpreting engagement metrics to inform and refine marketing decisions. Course outline: - Day 1: Understanding Customer Analytics. Introduction to customer analytics and its critical role in digital marketing success. Key metrics for measuring customer engagement and behaviour effectively. Tools and technologies for data collection and analysis in marketing contexts. Data privacy and ethical considerations in the use of customer analytics. Introduction to segmentation and targeting based on analytical insights. Applied activity: Participants will analyse a provided dataset to identify customer segments and engagement metrics. They will use analytical tools to derive insights and present their findings to the group, discussing implications for marketing strategies. Output: A report summarising customer segments and key engagement metrics identified during the analysis. - Day 2: Data-Driven Decision Making. Frameworks for data-driven decision making in marketing practices. Techniques for interpreting customer data and analytics accurately. Case studies of successful data-driven marketing campaigns and their outcomes. Identifying actionable insights from customer behaviour data to inform strategies. Developing hypotheses based on data analysis for testing and validation. Applied activity: Using a case study, participants will identify key insights and develop a data-driven marketing strategy. They will present their strategies to the class for feedback, focusing on how data informs their decisions. Output: A presentation outlining the data-driven marketing strategy developed by each group. - Day 3: Creating Customer Personas. The role of customer personas in enhancing digital marketing effectiveness. Methods for developing detailed customer personas using analytics and research. Integrating customer feedback into persona development for accuracy. Utilising personas to tailor marketing messages and campaigns effectively. Testing and refining personas based on ongoing analytics and customer interactions. Applied activity: Participants will create customer personas based on insights gathered from previous analyses. They will work in groups to develop detailed profiles, including demographics and behaviours, and share them with the class for discussion. Output: A set of customer personas for a specified target market, complete with insights and implications for marketing. - Day 4: Mapping the Customer Journey. Understanding customer journey mapping and its significance in marketing strategies. Tools and techniques for mapping customer journeys effectively. Identifying touchpoints and engagement opportunities throughout the customer lifecycle. Analysing customer pain points and moments of truth to enhance experiences. Using journey maps to inform marketing strategies and improve customer engagement. Applied activity: Participants will create a customer journey map for a fictional product, identifying key touchpoints and engagement strategies. They will present their maps and strategies to the group, discussing potential improvements. Output: A comprehensive customer journey map with identified engagement strategies and recommendations. - Day 5: Implementing Engagement Strategies. Developing effective engagement strategies based on customer insights and analytics. Utilising digital channels for targeted engagement and communication. Measuring the success of engagement strategies through metrics and feedback. Adapting strategies based on customer feedback and ongoing analytics. Case studies of successful engagement strategies and their impact on customer loyalty. Applied activity: In teams, participants will design a comprehensive engagement strategy for a chosen customer segment, incorporating insights from previous days. They will present their strategy to the class for evaluation and feedback. Output: A detailed engagement strategy document with implementation plans and expected outcomes. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7384 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7384 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15019 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15019 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7374 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7374 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7392 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7392 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7371 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7371 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7381 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7381 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7368 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7368 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7378 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7378 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7389 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7389 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15020 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15020 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7385 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7385 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7375 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7375 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7393 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7393 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7372 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7372 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15021 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15021 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7382 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7382 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7369 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7369 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7379 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7379 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7390 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7390 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15022 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15022 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7386 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7386 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7376 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7376 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7394 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7394 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15023 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15023 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7373 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7373 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7383 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7383 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7370 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7370 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7380 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7380 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7391 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7391 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15024 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15024 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7387 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7387 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7377 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7377 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7395 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7395 ## Digital Transformation of Products and Services URL: https://smarthorizon.uk/course/digital-transformation-of-products-and-services Brochure: https://smarthorizon.uk/course/digital-transformation-of-products-and-services/brochure.pdf Course reference: digital-transformation-of-products-and-services Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive exploration of digital transformation in products and services, focusing on practical strategies, tools, and frameworks. Participants will learn to assess, design, and implement digital solutions that enhance customer experience and operational efficiency. Why attend: Organisations face increasing pressure to innovate and adapt their products and services to meet evolving customer expectations. Digital transformation is not merely a trend; it is essential for survival in a competitive landscape. Professionals tasked with leading these initiatives must understand how to integrate digital technologies effectively. This course addresses the challenges of transforming traditional offerings into digital-first solutions, ensuring relevance and responsiveness in the market. Participants will explore real-world scenarios that highlight the complexities of digital integration, enabling them to make informed decisions that drive organisational success. Developing practical skills in assessing product and service portfolios is crucial for professionals. Participants will learn to identify digital opportunities and implement transformation strategies that enhance customer engagement and streamline operations. Through hands-on activities, they will practice designing digital solutions that meet customer needs and improve service delivery. This course equips participants with the capabilities to evaluate the impact of digital transformation on customer experience, ensuring they can contribute effectively to their organisations' strategic goals. By the end, they will be prepared to lead initiatives that foster innovation and drive continuous improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and group discussions to facilitate learning. Participants will engage in scenario-based exercises that simulate real-world challenges in digital transformation. Each session culminates in a practical output, such as a digital strategy proposal or a product enhancement plan, allowing participants to apply their knowledge and skills effectively. By collaborating in teams, they will gain insights from diverse perspectives, enhancing their problem-solving abilities. Feedback sessions will also reinforce learning, ensuring that participants leave with actionable insights and a clear understanding of how to implement digital transformation strategies in their organisations. This hands-on approach ensures that learning is both practical and relevant. Target audience: This course is suitable for: Product Managers responsible for product development and innovation. Service Designers focused on enhancing customer experiences. Digital Transformation Leaders overseeing technology integration. Business Analysts analysing market trends and customer feedback. Marketing Professionals aiming to leverage digital channels for engagement. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Singapore, London, Dubai, Frankfurt, Vienna, Rome, Cape Town Course objectives: - Analyse existing product and service offerings to identify digital transformation opportunities. - Design a digital transformation strategy that aligns with organisational goals. - Assess customer needs and expectations to inform product development. - Implement digital tools and technologies to enhance service delivery. - Evaluate the impact of digital transformation on customer experience. - Construct a roadmap for continuous improvement in digital products and services. Target competencies: - Conducting market analysis to identify digital trends. - Developing customer-centric digital solutions. - Implementing agile methodologies for product development. - Utilising data analytics to inform decision-making. - Facilitating cross-functional collaboration for transformation initiatives. - Managing stakeholder expectations during digital transitions. Course outline: - Day 1: Understanding Digital Transformation. Define digital transformation and its relevance to products and services in various sectors. Explore key drivers of digital transformation, including technological advancements and market demands. Identify common challenges organisations face during transformation, such as resistance to change and skill gaps. Examine successful case studies of digital transformation across different industries, highlighting best practices. Discuss the role of leadership in driving digital change and fostering a culture of innovation. Applied activity: Participants will assess their organisation's current digital maturity and identify gaps in product and service offerings. Using a digital maturity framework, they will analyse strengths and weaknesses to propose initial transformation opportunities, focusing on actionable insights for improvement. Output: Digital maturity assessment report with identified opportunities and initial recommendations. - Day 2: Customer-Centric Product Design. Explore methods for gathering customer insights and feedback through surveys and interviews. Utilise design thinking principles to enhance product development and ensure user-centric solutions. Create detailed customer personas to inform product features and service enhancements. Develop comprehensive customer journey maps to identify pain points and opportunities for digital improvements. Assess the role of user experience (UX) in digital products and its impact on customer satisfaction. Applied activity: In small groups, participants will create customer personas and journey maps for a selected product, identifying key touchpoints and areas for digital enhancement. They will present their findings to the class for feedback, focusing on actionable design improvements. Output: Customer personas and journey maps for a selected product, highlighting key insights and recommendations. - Day 3: Digital Tools and Technologies. Identify key digital tools and technologies for product development, including cloud services and AI applications. Explore the role of artificial intelligence and machine learning in enhancing services and automating processes. Discuss cloud computing and its impact on product scalability and flexibility in service delivery. Examine the importance of cybersecurity in digital transformation and protecting customer data. Evaluate the integration of IoT in product offerings and its potential to enhance user experience. Applied activity: Participants will research and select a digital tool or technology relevant to their organisation's transformation goals. They will prepare a presentation outlining its benefits, implementation challenges, and potential impact on products or services, considering real-world applications. Output: Presentation on selected digital tool or technology, including analysis of benefits and challenges. - Day 4: Implementing Digital Transformation Strategies. Develop a step-by-step approach to implementing digital transformation, including stakeholder engagement and resource allocation. Explore agile methodologies for iterative product development and rapid prototyping. Identify key performance indicators (KPIs) for measuring success and tracking progress during transformation initiatives. Discuss change management strategies to support transformation initiatives and mitigate resistance. Evaluate the role of training and development in successful implementation and fostering a digital culture. Applied activity: Working in teams, participants will create a digital transformation strategy for a fictional company, detailing implementation steps, KPIs, and change management approaches. They will present their strategy to the class for critique, focusing on feasibility and impact. Output: Digital transformation strategy document, including implementation plan and KPIs. - Day 5: Evaluating and Sustaining Transformation. Assess the impact of digital transformation on business performance using quantitative and qualitative metrics. Explore methods for continuous improvement in digital products and services, including feedback loops and iterative testing. Discuss the importance of customer feedback loops post-implementation to refine offerings. Identify strategies for sustaining digital innovation and adapting to changing market conditions. Evaluate future trends in digital transformation and their implications for products and services. Applied activity: Participants will conduct a mock evaluation of a digital transformation initiative, analysing its outcomes based on KPIs and customer feedback. They will propose adjustments for future iterations to enhance effectiveness and ensure alignment with strategic goals. Output: Evaluation report with recommendations for future improvements and strategic adjustments. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7413 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7413 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7403 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7403 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7420 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7420 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7399 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7399 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15025 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15025 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7410 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7410 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7396 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7396 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7407 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7407 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7417 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7417 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7414 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7414 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15026 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15026 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7404 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7404 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7421 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7421 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7400 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7400 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15027 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15027 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7411 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7411 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7397 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7397 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7408 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7408 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7418 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7418 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15028 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15028 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7415 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7415 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7405 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7405 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7422 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7422 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7401 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7401 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15029 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15029 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7412 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7412 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7398 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7398 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7409 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7409 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7419 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7419 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15030 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15030 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7416 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7416 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7406 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7406 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7423 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7423 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7402 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7402 ## Essential Sales Skills URL: https://smarthorizon.uk/course/essential-sales-skills Brochure: https://smarthorizon.uk/course/essential-sales-skills/brochure.pdf Course reference: essential-sales-skills Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course develops essential sales skills for professionals in various sectors. Participants will learn effective techniques for prospecting, building relationships, negotiating, and closing sales. The focus is on practical applications to enhance performance and achieve sales targets in competitive environments. Why attend: Sales professionals frequently encounter challenges in effectively engaging prospects and closing deals, leading to missed targets and revenue loss. This course addresses these challenges by equipping participants with proven sales techniques and strategies that can be immediately applied in their roles. Understanding how to navigate objections and build rapport is crucial for success in sales, making this training vital for anyone looking to improve their performance. Participants will also learn to adapt their approaches based on client feedback, ensuring they can respond dynamically to various sales situations, which is essential in a competitive market. Effective engagement in sales requires practical exercises that simulate real-world scenarios, allowing participants to practise and refine their skills in a supportive environment. By the end of the course, attendees will be able to confidently approach potential clients, handle objections, and close sales effectively, ultimately driving better results for their organisations. The hands-on approach ensures that participants leave with actionable insights and a clear plan for applying what they have learned. They will also develop the ability to assess their performance critically, enabling continuous improvement in their sales techniques. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, role-playing scenarios, and case studies to build essential sales skills. Participants will engage in exercises that simulate real-life sales situations, allowing them to practise techniques such as objection handling and closing strategies. Each session will culminate in a practical output, such as a sales pitch or negotiation plan, providing tangible evidence of learning and skill development. This approach ensures that participants not only learn theoretical concepts but also apply them in a controlled environment, enhancing their confidence and competence in actual sales interactions. Feedback from peers and instructors will further reinforce learning outcomes. Target audience: This course is suitable for: Sales Representatives: Seeking to enhance their direct selling techniques and close rates. Sales Managers: Aiming to develop their team's skills and improve overall sales performance. Account Executives: Looking to refine their relationship-building and negotiation skills. Business Development Professionals: Focused on expanding client bases and identifying new opportunities. Destinations: Cape Town, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Rome, Vienna Course objectives: - Analyse customer needs to tailor sales approaches effectively and create targeted strategies. - Demonstrate effective prospecting techniques to identify potential clients and generate leads. - Develop rapport-building strategies to enhance customer relationships and foster trust. - Negotiate terms and conditions to achieve mutually beneficial agreements and close deals. - Construct persuasive sales presentations that address client pain points and highlight solutions. - Evaluate objection-handling techniques to overcome client resistance and secure sales. - Justify pricing strategies based on value propositions and market analysis to maximise profitability. - Create a personal action plan for applying learned skills in real-world sales scenarios. Target competencies: - Effective prospecting and lead generation techniques. - Building and maintaining client relationships. - Negotiation and closing strategies for sales success. - Presentation skills tailored to diverse audiences. - Objection handling and conflict resolution in sales. - Analytical skills for assessing market trends and client needs. Course outline: - Day 1: Understanding the Sales Process. Overview of the sales cycle and its stages, including prospecting, qualifying, and closing. Identifying target markets and ideal customer profiles for tailored outreach. Techniques for effective prospecting and lead generation using various channels. Understanding buyer psychology and decision-making processes to influence sales. Setting realistic sales goals and performance metrics to track success. Applied activity: Participants will create a detailed customer profile for a fictional product, identifying key demographics, pain points, and potential objections. They will then outline a prospecting strategy to reach this target audience effectively using the techniques learned. Output: A comprehensive customer profile and prospecting strategy document. - Day 2: Building Relationships and Rapport. Importance of relationship-building in sales success and long-term client retention. Techniques for establishing trust with clients through effective communication. Active listening skills to understand client needs and tailor responses accordingly. Effective communication strategies for rapport building, including verbal and non-verbal cues. Utilising social media and networking for relationship enhancement and lead generation. Applied activity: In pairs, participants will role-play initial client meetings, focusing on building rapport and trust. They will practise active listening and communication techniques, receiving feedback from peers on their approaches and effectiveness in establishing connections. Output: A reflection report on rapport-building techniques used during role-play. - Day 3: Mastering Negotiation Skills. Key principles of negotiation in sales contexts, including preparation and strategy. Strategies for preparing for negotiations, including understanding client needs and objectives. Identifying and articulating value propositions to strengthen negotiation positions. Techniques for creating win-win outcomes that satisfy both parties' interests. Closing techniques that drive agreement and ensure successful outcomes. Applied activity: Participants will engage in a mock negotiation exercise, where they will negotiate terms for a fictional contract. They will apply learned strategies to reach a successful agreement while addressing potential objections and concerns from the client. Output: A negotiated agreement document summarising the terms and conditions agreed upon. - Day 4: Effective Sales Presentations. Structuring impactful sales presentations that engage and persuade clients. Using storytelling to connect emotionally with clients and highlight benefits. Visual aids and tools to enhance presentations and clarify key points. Techniques for addressing client objections during presentations and maintaining engagement. Practising delivery for maximum impact, including voice modulation and body language. Applied activity: Participants will prepare and deliver a short sales presentation for a fictional product, incorporating storytelling and objection handling techniques. They will receive feedback from peers and instructors on their presentation skills and effectiveness. Output: A recorded sales presentation with accompanying visual aids and a feedback summary. - Day 5: Integrating Skills for Sales Success. Review of key concepts from the course to reinforce learning and retention. Developing a personal sales strategy based on learned skills and individual strengths. Creating an action plan for immediate application of skills in real-world scenarios. Role-playing complex sales scenarios with multiple objections to enhance adaptability. Peer feedback and collaborative learning for continuous improvement and skill enhancement. Applied activity: In groups, participants will create a comprehensive sales strategy for a fictional product, integrating all skills learned throughout the course. They will present their strategy to the class for critique, focusing on implementation and expected outcomes. Output: A detailed sales strategy presentation and accompanying documentation outlining the approach. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15031 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15031 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7448 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7448 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7427 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7427 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7438 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7438 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7424 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7424 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7435 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7435 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7445 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7445 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15032 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15032 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7442 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7442 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7432 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7432 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7449 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7449 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7428 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7428 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15033 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15033 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7439 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7439 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7425 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7425 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7436 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7436 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7446 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7446 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15034 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15034 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7443 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7443 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7433 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7433 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7450 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7450 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7429 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7429 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15035 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15035 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7440 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7440 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7426 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7426 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7437 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7437 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7447 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7447 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15036 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15036 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7444 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7444 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7434 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7434 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7451 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7451 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7430 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7430 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7441 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7441 ## Fundamentals of Marketing Communications URL: https://smarthorizon.uk/course/fundamentals-of-marketing-communications Brochure: https://smarthorizon.uk/course/fundamentals-of-marketing-communications/brochure.pdf Course reference: fundamentals-of-marketing-communications Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective marketing communications play a vital role in building brand awareness, influencing customer perceptions, strengthening market positioning, and supporting business growth. Why attend: In an increasingly competitive and digitally connected environment, organisations must communicate consistently and persuasively across multiple channels to reach their target audiences and achieve commercial objectives. Marketing communications extend beyond advertising and promotional activities. They encompass the strategic coordination of brand messaging, public relations, digital marketing, content development, social media, direct marketing, events, and customer engagement. When these activities are properly integrated, they create a consistent brand experience and reinforce organisational credibility. However, many organisations face challenges involving fragmented communication strategies, inconsistent brand messages, poorly defined target audiences, inefficient marketing expenditure, and difficulties measuring campaign effectiveness. The Fundamentals of Marketing Communications course provides participants with a comprehensive introduction to the principles, tools, and practical applications of modern marketing communications. Participants explore integrated marketing communications, audience segmentation, consumer behaviour, brand positioning, communication planning, advertising, public relations, digital channels, content strategy, and campaign evaluation. The programme also examines how marketing communications contribute to customer relationships, brand reputation, competitive differentiation, and organisational performance. Through practical workshops, communication planning exercises, campaign analysis, and realistic business scenarios, participants develop the skills required to design, coordinate, and evaluate effective marketing communication activities. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines instructor-led discussions, practical marketing communication exercises, brand analysis activities, campaign planning workshops, group discussions, and real-world marketing case studies. Participants examine communication approaches used across different industries and evaluate how organisations combine traditional and digital channels to reach and influence their audiences. Practical activities include audience profiling, message development, channel selection, campaign planning, content creation, budget allocation, and performance measurement. The course follows a progressive learning approach, beginning with fundamental communication principles before advancing to integrated campaign design and evaluation. Participants are encouraged to apply the concepts to their own organisational contexts and develop a practical marketing communications plan. Target audience: This course is suitable for: Marketing officers and coordinators Marketing communications executives Public relations and corporate communications professionals Brand management and product marketing professionals Digital marketing and social media specialists Sales and business development professionals Customer experience and engagement professionals Advertising and promotional campaign coordinators Entrepreneurs and small business owners Professionals entering marketing or communications roles Destinations: Istanbul, Vienna, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Barcelona, Cape Town Course objectives: - Explain the principles and strategic importance of marketing communications - Understand the relationship between marketing strategy, branding, and communication activities - Identify and analyse target audiences using segmentation and customer insights - Develop clear marketing communication objectives aligned with business goals - Apply integrated marketing communications principles across multiple channels - Create persuasive and consistent brand messages for different audiences - Evaluate traditional and digital marketing communication tools - Understand the role of advertising, public relations, content marketing, and social media - Design a structured marketing communications campaign - Allocate communication resources and prepare basic campaign budgets - Measure communication effectiveness using relevant performance indicators - Develop an integrated marketing communications plan for a defined business objective Target competencies: - Marketing communications principles - Integrated marketing communications planning - Audience research and segmentation - Brand positioning and message development - Advertising and promotional communication - Public relations and media communication - Digital and social media communication - Marketing content development - Campaign budgeting and performance evaluation - Strategic marketing communications coordination Course outline: - Day 1: Foundations of Marketing Communications and Brand Strategy. Understanding the purpose, scope, and strategic role of marketing communications in creating awareness, influencing perceptions, and supporting business growth Exploring the marketing communications process, including communication objectives, message development, channel selection, audience response, and feedback Examining the relationship between marketing strategy, the marketing mix, brand identity, positioning, and promotional activities Introducing integrated marketing communications and the importance of consistency across advertising, public relations, digital channels, and customer interactions Understanding consumer decision-making, customer journeys, communication touchpoints, and the factors influencing audience behaviour Practical workshop: Analysing an organisation's current marketing communications and identifying opportunities to strengthen brand consistency and communication effectiveness - Day 2: Audience Segmentation, Communication Objectives and Message Development. Identifying target audiences through demographic, geographic, behavioural, and psychographic segmentation techniques Applying customer research, market insights, audience personas, and customer journey mapping to improve communication planning Developing clear and measurable marketing communication objectives aligned with brand positioning and commercial priorities Understanding persuasive communication principles, value propositions, emotional and rational appeals, and audience-focused messaging Creating effective communication messages through storytelling, tone of voice, creative concepts, and consistent brand language Hands-on exercise: Developing audience profiles, communication objectives, and tailored marketing messages for a selected product, service, or organisational campaign - Day 3: Traditional and Digital Marketing Communication Channels. Exploring advertising fundamentals, including campaign objectives, creative development, media selection, advertising formats, and promotional effectiveness Understanding public relations, media relations, publicity, sponsorship, events, and their contribution to brand reputation and stakeholder engagement Examining digital marketing communications through websites, search marketing, email campaigns, online advertising, and digital customer interactions Applying social media communication principles, including platform selection, audience engagement, community management, and content distribution Exploring content marketing approaches involving educational content, promotional materials, visual communication, video, and brand storytelling Practical workshop: Developing an integrated communication channel plan that combines appropriate traditional and digital methods for a defined target audience - Day 4: Integrated Marketing Campaign Planning and Execution. Developing a structured marketing communications plan covering situation analysis, campaign objectives, audience selection, messaging, channels, and implementation activities Coordinating communication activities across advertising, public relations, social media, content marketing, events, and direct customer engagement Preparing campaign schedules, communication calendars, content plans, and responsibilities for effective implementation Understanding basic campaign budgeting, resource allocation, media expenditure, and cost-effectiveness considerations Managing campaign execution challenges involving inconsistent messaging, limited resources, changing audience behaviour, and coordination between teams Group workshop: Designing an integrated marketing communications campaign with defined objectives, creative messages, selected channels, a campaign calendar, and an indicative budget - Day 5: Marketing Communications Measurement, Evaluation and Improvement. Identifying marketing communications performance indicators, including reach, impressions, engagement, website traffic, leads, conversion rates, and brand awareness Understanding methods for evaluating campaign effectiveness through customer feedback, surveys, digital analytics, campaign reports, and comparative performance analysis Assessing marketing communications return on investment, cost per lead, customer acquisition considerations, and the relationship between communication activities and business outcomes Applying campaign optimisation techniques through audience feedback, message testing, channel performance analysis, and continuous improvement Exploring ethical marketing communications, advertising transparency, responsible messaging, data privacy, and the importance of maintaining public trust Capstone exercise: Developing and presenting a Comprehensive Integrated Marketing Communications Plan incorporating audience analysis, brand positioning, communication objectives, creative messaging, channel strategy, campaign budget, implementation schedule, and performance evaluation framework Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7476 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7476 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15037 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15037 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7456 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7456 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7466 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7466 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7452 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7452 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7463 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7463 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7473 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7473 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7470 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7470 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15038 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15038 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7460 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7460 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7477 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7477 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7457 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7457 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7467 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7467 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15039 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15039 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7453 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7453 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7464 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7464 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7474 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7474 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15040 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15040 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7471 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7471 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7461 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7461 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7478 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7478 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7458 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7458 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7468 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7468 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15041 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15041 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7454 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7454 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7465 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7465 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7475 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7475 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7472 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7472 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15042 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15042 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7462 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7462 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7479 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7479 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7459 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7459 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7469 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7469 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7455 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7455 ## Strategic Digital Marketing Training URL: https://smarthorizon.uk/course/strategic-digital-marketing-training Brochure: https://smarthorizon.uk/course/strategic-digital-marketing-training/brochure.pdf Course reference: strategic-digital-marketing-training Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with strategic digital marketing skills, focusing on data-driven decision-making, campaign management, and performance analysis. Participants will learn to design effective digital strategies that align with business goals and enhance customer engagement across various channels. Why attend: Digital marketing is essential for driving brand awareness and customer engagement in a competitive landscape. Professionals often struggle with integrating various digital channels and measuring their effectiveness. This course addresses these challenges by providing participants with the tools to develop cohesive strategies that leverage data and analytics. By mastering these skills, participants will be able to create targeted campaigns that resonate with their audience, ultimately leading to improved conversion rates and customer loyalty. Furthermore, the course will enhance their ability to adapt to rapidly changing market conditions, ensuring their strategies remain relevant and effective. Participants will engage in hands-on exercises that simulate real-world scenarios, allowing them to practice crafting digital marketing campaigns. They will learn to assess market trends, optimise content for different platforms, and analyse campaign performance, ensuring they can make informed decisions that enhance their organisation's digital presence. By the end of the course, attendees will have developed a comprehensive understanding of digital marketing tools and techniques, enabling them to implement effective strategies that drive measurable results. This practical approach ensures that participants leave with the confidence to apply their new skills immediately in their professional roles. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and practical simulations to foster learning. Participants will work in teams to develop and present digital marketing strategies based on fictional business scenarios. Each day will include specific exercises that focus on real-world applications, such as creating content calendars, analysing campaign performance, and designing marketing strategies. Outputs will include campaign proposals, performance dashboards, and analytical reports, providing tangible evidence of their learning and capability development. This hands-on approach ensures that participants not only understand theoretical concepts but also gain practical experience that can be applied directly to their work environments. Target audience: This course is suitable for: Marketing Managers looking to enhance their digital strategy skills. Business Development Professionals aiming to leverage digital channels for growth. Brand Managers focused on improving customer engagement through digital marketing. Entrepreneurs seeking to establish a strong online presence for their startups. Destinations: Singapore, Barcelona, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Analyse market trends to inform digital marketing strategies and decision-making. - Design a comprehensive digital marketing campaign tailored to target audiences and business goals. - Evaluate the effectiveness of digital marketing channels using key performance indicators (KPIs). - Construct a content calendar that aligns with strategic marketing goals and audience needs. - Prioritise digital marketing tactics based on budget, resources, and expected outcomes. - Assess the impact of social media engagement on brand perception and customer loyalty through data analysis. Target competencies: - Strategic thinking in digital marketing initiatives. - Data analysis for informed decision-making and strategy refinement. - Campaign management across multiple digital platforms and channels. - Content creation and optimisation for diverse audiences and formats. - Performance measurement and reporting of marketing activities and outcomes. - Collaboration and communication within marketing teams and stakeholders. Course outline: - Day 1: Understanding Digital Marketing Fundamentals. Defining digital marketing and its importance in achieving business objectives. Exploring various digital marketing channels and their unique advantages for brands. Identifying target audiences through effective market segmentation techniques. Understanding the customer journey and key touchpoints in digital marketing. Examining the role of data and analytics in shaping marketing strategies and decisions. Applied activity: Participants will analyse a fictional company's current digital marketing presence and identify gaps in their strategy. They will use market research tools to segment the audience and propose initial improvements to enhance engagement and reach. Output: A report outlining audience segments and proposed digital marketing enhancements. - Day 2: Crafting Effective Digital Marketing Strategies. Setting SMART objectives for digital marketing campaigns to ensure clarity and focus. Developing a unique value proposition that differentiates the brand in the market. Creating a multi-channel marketing strategy that aligns with overall business goals. Utilising customer personas to tailor marketing messages for specific audiences. Integrating SEO and content marketing into the overall digital strategy for maximum impact. Applied activity: Working in groups, participants will design a digital marketing strategy for a new product launch, incorporating various channels and tactics. They will present their strategy to the class for feedback, focusing on alignment with business objectives. Output: A comprehensive digital marketing strategy presentation, including objectives and tactics. - Day 3: Content Creation and Distribution. Understanding the principles of effective content marketing and its role in engagement. Developing engaging content tailored to different platforms and audience preferences. Utilising storytelling techniques to enhance brand messaging and connection. Exploring tools for content creation, management, and distribution efficiency. Planning a content distribution strategy for maximum reach and engagement. Applied activity: Participants will create a content calendar for a fictional brand, including blog posts, social media updates, and email campaigns. They will justify their choices based on audience insights and strategic goals, ensuring a cohesive approach. Output: A detailed content calendar with proposed content topics, formats, and distribution timelines. - Day 4: Measuring and Optimising Campaign Performance. Identifying key performance indicators (KPIs) for digital marketing campaigns to measure success. Using analytics tools to track and measure campaign performance effectively. Interpreting data to make informed adjustments to marketing strategies and tactics. Conducting A/B testing to optimise marketing efforts and improve outcomes. Reporting findings and insights to stakeholders to demonstrate value and impact. Applied activity: Participants will analyse a set of fictional campaign data to assess performance against established KPIs. They will identify areas for improvement and suggest actionable changes to enhance future campaigns based on their analysis. Output: A performance analysis report with recommendations for optimisation and improvement. - Day 5: Integrated Digital Marketing Application. Bringing together all elements of digital marketing for cohesive strategies and execution. Exploring case studies of successful digital marketing campaigns for insights and inspiration. Collaborating on a comprehensive digital marketing plan that integrates all learned concepts. Utilising feedback to refine marketing approaches and strategies for effectiveness. Preparing for real-world implementation of digital strategies with actionable steps. Applied activity: In teams, participants will develop a full digital marketing plan for a fictional company, addressing all aspects from strategy to execution. They will present their plan to a panel for evaluation, focusing on integration and effectiveness. Output: A complete digital marketing plan document, including strategy, tactics, and implementation steps. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7495 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7495 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15043 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15043 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7480 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7480 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7491 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7491 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7502 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7502 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7499 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7499 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7488 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7488 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7505 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7505 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7485 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7485 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15044 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15044 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7496 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7496 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7481 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7481 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7492 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7492 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7503 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7503 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15045 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15045 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7500 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7500 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7489 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7489 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7506 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7506 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15046 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15046 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7486 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7486 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7497 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7497 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7482 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7482 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7493 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7493 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15047 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15047 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7504 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7504 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7501 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7501 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7490 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7490 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7507 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7507 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7487 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7487 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15048 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15048 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7498 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7498 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7483 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7483 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7494 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7494 ## Preparation for Certified Asset Management Assessor (CAMA) URL: https://smarthorizon.uk/course/preparation-for-certified-asset-management-assessor-cama Brochure: https://smarthorizon.uk/course/preparation-for-certified-asset-management-assessor-cama/brochure.pdf Course reference: preparation-for-certified-asset-management-assessor-cama Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips participants with the knowledge and skills necessary for the Certified Asset Management Assessor (CAMA) certification. It covers asset management principles, assessment techniques, and best practices, enabling professionals to effectively evaluate and improve asset management systems. Why attend: Asset management is critical for organisations aiming to optimise performance and reduce costs. Professionals often face challenges in aligning asset management practices with organisational goals, leading to inefficiencies and missed opportunities. This course addresses these issues by providing a structured approach to asset management assessment, ensuring participants can identify gaps, implement improvements, and enhance asset reliability and value. By engaging in practical exercises, participants will develop the capability to assess asset management systems against established standards, ultimately contributing to their organisation's strategic objectives and operational efficiency. Additionally, understanding the nuances of asset management assessment will empower professionals to make informed decisions that drive long-term sustainability and performance enhancement. Participants will engage in practical exercises that simulate real-world asset management scenarios, including conducting assessments and developing improvement plans. They will learn to assess asset management systems, apply relevant standards, and develop actionable strategies for enhancement. By practising these skills, attendees will enhance their decision-making capabilities and contribute to their organisations' strategic objectives, ultimately leading to better asset performance and sustainability. The course will also prepare participants for the CAMA certification exam, ensuring they are well-equipped to demonstrate their expertise in asset management assessment. This comprehensive approach will enable them to effectively communicate findings and recommendations to stakeholders, fostering collaboration and alignment across the organisation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in hands-on exercises that simulate asset management assessments, using tools such as the ISO 55000 framework. Outputs will include assessment reports and improvement plans, allowing participants to apply their learning directly to their work environments and demonstrate their capabilities in asset management assessment. Each session will encourage collaboration and critical thinking, ensuring that participants can effectively analyse and address real-world asset management challenges. This practical approach will help solidify their understanding of key concepts and enhance their readiness for the CAMA certification. Target audience: This course is suitable for: Asset Managers seeking CAMA certification to enhance their professional credentials. Facilities Managers responsible for maintaining and optimising organisational assets. Operations Managers involved in asset lifecycle management and performance improvement. Quality Assurance Professionals focused on compliance with asset management standards. Destinations: Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Analyse asset management frameworks and standards relevant to CAMA certification. - Evaluate current asset management practices within an organisation using assessment tools. - Develop a comprehensive asset management assessment plan tailored to specific organisational needs. - Justify recommendations for improvements in asset management systems based on assessment findings. - Construct a risk management strategy that aligns with asset management objectives. - Prioritise asset management initiatives based on organisational goals and resource availability. Target competencies: - Conducting thorough asset management assessments using established frameworks. - Identifying gaps in current asset management practices and recommending solutions. - Developing strategic asset management plans that align with organisational objectives. - Implementing risk management strategies within asset management frameworks. - Facilitating workshops to engage stakeholders in asset management discussions. - Utilising data analysis tools to inform asset management decisions. Course outline: - Day 1: Introduction to Asset Management and CAMA. Overview of asset management principles and practices in various industries Introduction to the CAMA certification and its significance for professionals Key asset management standards: ISO 55000 and others, and their applications Understanding the asset lifecycle and its impact on management decisions The role of the asset management assessor in driving organisational success Applied activity: Participants will analyse a fictional organisation's asset management framework, identifying strengths and weaknesses based on provided documentation and standards. They will discuss potential improvements and their implications for the organisation's performance. Output: A summary report highlighting key findings and actionable recommendations for improvement. - Day 2: Assessment Tools and Techniques. Overview of assessment tools used in asset management, including qualitative and quantitative methods Detailed exploration of the ISO 55001 assessment process and its components Techniques for data collection and analysis in asset management assessments Utilising performance metrics and KPIs for effective assessment and reporting Engaging stakeholders in the assessment process to ensure comprehensive evaluations Applied activity: Participants will conduct a mock assessment using a provided case study, applying ISO 55001 principles and tools to evaluate asset management practices. They will prepare a presentation of their findings for peer review. Output: A completed assessment report with identified strengths, weaknesses, and recommendations for improvement. - Day 3: Developing an Asset Management Assessment Plan. Components of a successful asset management assessment plan, including objectives and scope Setting clear objectives and scope for the assessment based on organisational needs Identifying stakeholders and their roles in the assessment process for effective collaboration Creating timelines and resource plans for assessments to ensure timely execution Best practices for documenting assessment processes and findings for future reference Applied activity: In groups, participants will develop a detailed asset management assessment plan for a fictional organisation, including objectives, scope, and stakeholder engagement strategies. They will present their plans to the class for feedback. Output: A comprehensive asset management assessment plan document that outlines the assessment approach. - Day 4: Risk Management in Asset Management. Understanding risk management principles in asset management and their importance Identifying and assessing risks associated with assets throughout their lifecycle Developing risk mitigation strategies aligned with asset management goals and objectives Integrating risk management into the asset management framework for enhanced decision-making Case studies on successful risk management practices in asset management Applied activity: Participants will assess risks in a fictional asset portfolio and develop a risk management strategy to address identified vulnerabilities. They will evaluate the potential impact of risks on asset performance and organisational objectives. Output: A risk management strategy report outlining key risks, mitigation actions, and their expected outcomes. - Day 5: Integrated Asset Management Assessment Practice. Combining assessment findings into actionable insights for stakeholders Developing a presentation for stakeholders on assessment results and recommendations Creating a roadmap for implementing recommended improvements in asset management practices Evaluating the impact of asset management improvements on organisational performance Preparing for the CAMA certification examination with key focus areas Applied activity: Participants will present their comprehensive asset management assessment findings and improvement recommendations to a mock stakeholder panel, simulating real-world scenarios. They will receive feedback on their presentation and proposed actions. Output: A presentation deck summarising assessment results, proposed actions, and a roadmap for implementation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7522 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7522 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7508 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7508 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15049 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15049 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7518 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7518 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7529 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7529 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7526 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7526 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7515 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7515 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7533 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7533 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7512 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7512 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15050 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15050 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7523 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7523 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7509 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7509 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7519 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7519 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7530 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7530 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15051 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15051 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7527 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7527 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7516 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7516 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7534 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7534 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7513 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7513 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15052 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15052 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7524 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7524 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7510 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7510 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7520 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7520 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7531 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7531 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15053 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15053 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7528 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7528 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7517 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7517 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7535 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7535 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7514 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7514 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15054 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15054 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7525 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7525 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7511 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7511 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7521 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7521 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7532 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7532 ## Preparation Course for Certified Sales and Marketing Professional (CSMP) URL: https://smarthorizon.uk/course/csmp Brochure: https://smarthorizon.uk/course/csmp/brochure.pdf Course reference: csmp Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips participants with the essential skills and knowledge to excel in sales and marketing, preparing them for the Certified Sales and Marketing Professional (CSMP) examination. It covers strategic planning, customer engagement, market analysis, and effective communication techniques. Why attend: Sales and marketing professionals often struggle with demonstrating measurable results and adapting to rapidly changing market dynamics. Mastering effective sales strategies and marketing techniques is crucial for achieving organisational goals and driving revenue growth. This course addresses these challenges by providing a structured approach to mastering key concepts and practices, including market segmentation, competitive analysis, and customer relationship management, which are vital for success in a competitive landscape. Participants will also learn how to leverage data analytics to inform their strategies and make evidence-based decisions that enhance their effectiveness in the market. Participants will engage in practical exercises that simulate real-world scenarios, allowing them to apply their learning directly to their roles. By developing capabilities in market analysis, customer relationship management, and strategic planning, attendees will enhance their decision-making skills and improve their overall effectiveness in sales and marketing functions. They will also learn to create actionable marketing plans, evaluate customer engagement strategies, and measure performance against key performance indicators, ensuring they are well-prepared for the CSMP certification and their professional roles. This comprehensive approach will empower them to drive sales success and foster long-term customer loyalty. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and role-playing exercises to facilitate hands-on learning. Participants will work through realistic sales and marketing scenarios, allowing them to apply theoretical concepts in practical contexts. Outputs include strategic marketing plans, customer engagement strategies, and performance assessments, which serve as evidence of their learning and readiness for the CSMP certification. This approach ensures that participants not only understand the concepts but can also implement them effectively in their workplace, fostering a deeper understanding of the material and its application. By collaborating in teams, participants will also enhance their communication and teamwork skills, essential for success in sales and marketing roles. Target audience: This course is suitable for: Sales Managers seeking to enhance their strategic skills. Marketing Professionals aiming to deepen their understanding of sales integration. Business Development Executives focused on expanding market reach. Entrepreneurs looking to refine their sales and marketing approaches. Destinations: Dubai, Barcelona, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Rome, Vienna Course objectives: - Analyse market trends to identify opportunities for growth in sales. - Design a comprehensive sales strategy tailored to specific customer demographics. - Evaluate customer relationship management tools for effectiveness in engagement. - Construct a marketing plan that aligns with organisational goals and objectives. - Prioritise key performance indicators for measuring sales and marketing success. - Justify the selection of communication channels for targeted marketing campaigns. - Assess the impact of digital marketing strategies on customer acquisition. - Develop skills to adapt sales techniques based on customer feedback. Target competencies: - Conducting thorough market analysis and identifying trends. - Developing and implementing effective sales strategies. - Utilising customer relationship management systems proficiently. - Creating targeted marketing campaigns based on data insights. - Measuring and evaluating sales performance against KPIs. - Communicating effectively with diverse stakeholders. Course outline: - Day 1: Foundations of Sales and Marketing. Understanding the sales and marketing landscape and its evolution over time. Key principles of customer engagement and relationship building in sales. Overview of the CSMP certification requirements and benefits for professionals. Identifying target markets and customer segments using data analysis techniques. The role of branding in developing effective sales and marketing strategies. Applied activity: Participants will analyse a fictional company's sales and marketing strategy, identifying strengths and weaknesses. They will then present their findings and suggest improvements based on best practices, focusing on customer engagement and brand positioning. Output: A SWOT analysis report highlighting key insights and actionable recommendations. - Day 2: Strategic Sales Planning. Developing a sales strategy aligned with overall business objectives and market conditions. Setting measurable sales goals and targets for teams and individuals to drive performance. Understanding the sales funnel and customer journey mapping techniques for effective engagement. Techniques for effective prospecting and lead generation strategies in competitive markets. Utilising sales forecasting methods to predict revenue streams and inform decision-making. Applied activity: Working in teams, participants will create a strategic sales plan for a new product launch, considering market conditions, customer needs, and competitive landscape. They will present their plan to the group for feedback and refinement. Output: A strategic sales plan document outlining objectives, tactics, and metrics for success. - Day 3: Marketing Strategies and Tactics. Crafting a marketing plan that drives sales and enhances brand visibility in target markets. Digital marketing fundamentals, including SEO, SEM, and social media strategies. Content marketing strategies for customer engagement and retention in various channels. Leveraging social media platforms for brand awareness and outreach to potential customers. Evaluating the effectiveness of marketing campaigns through analytics and performance metrics. Applied activity: Participants will design a marketing campaign for a fictional product, incorporating digital and traditional marketing tactics. They will outline the campaign's objectives, target audience, and expected outcomes, presenting their campaign to peers for critique. Output: A comprehensive marketing campaign proposal including objectives, strategies, and performance metrics. - Day 4: Customer Relationship Management. Understanding the importance of CRM in enhancing sales and marketing efforts and customer loyalty. Evaluating CRM software options and features for organisational needs and user experience. Techniques for building and maintaining strong customer relationships through effective communication. Utilising data analytics for customer insights and segmentation to improve targeting. Best practices for gathering and responding to customer feedback to enhance service. Applied activity: Participants will role-play as sales representatives and customers to practice CRM techniques, focusing on building rapport, handling objections, and closing sales. They will reflect on their experiences and identify areas for improvement in their approach. Output: A reflective report on the role-play experience and key takeaways for enhancing customer interactions. - Day 5: Integrated Sales and Marketing Application. Aligning sales and marketing efforts for maximum organisational impact and synergy. Developing cross-functional collaboration strategies between sales and marketing teams. Measuring success: KPIs and performance metrics for integrated strategies and initiatives. Creating a continuous improvement plan for sales and marketing initiatives based on feedback. Preparing for the CSMP certification exam with review, practice questions, and strategies. Applied activity: In a capstone project, participants will integrate their learning by developing a comprehensive sales and marketing strategy for a fictional company, addressing all aspects covered in the course. They will present their strategy to a panel for evaluation and feedback. Output: A detailed sales and marketing strategy presentation, ready for stakeholder review and feedback. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7546 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7546 - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15055 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15055 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7557 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7557 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7553 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7553 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7542 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7542 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7561 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7561 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7539 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7539 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7550 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7550 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15056 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15056 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7536 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7536 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7547 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7547 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7558 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7558 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15057 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15057 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7554 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7554 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7543 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7543 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7562 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7562 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7540 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7540 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15058 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15058 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7551 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7551 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7537 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7537 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7548 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7548 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7559 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7559 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7555 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7555 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15059 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15059 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7544 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7544 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7563 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7563 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7541 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7541 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15060 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15060 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7552 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7552 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7538 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7538 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7549 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7549 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7560 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7560 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7556 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7556 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7545 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7545 ## Modern Strategic Brand Management URL: https://smarthorizon.uk/course/modern-strategic-brand-management Brochure: https://smarthorizon.uk/course/modern-strategic-brand-management/brochure.pdf Course reference: modern-strategic-brand-management Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course explores modern strategic brand management, focusing on brand equity, positioning, and consumer engagement. Participants will develop practical skills to create and manage strong brands that resonate with target audiences, ensuring competitive advantage in dynamic markets. Why attend: Brand management is critical for professionals aiming to enhance brand value and market presence. This course addresses the complexities of assessing brand performance in a rapidly changing environment. Participants will learn to analyse brand equity, develop effective positioning strategies, and create integrated marketing communications that resonate with consumers. By understanding the nuances of consumer behaviour and market dynamics, attendees can make informed decisions that strengthen brand loyalty and drive business growth. Practical exercises will simulate real-world challenges, enabling participants to apply theoretical concepts to tangible scenarios, ensuring they are equipped to navigate the complexities of modern branding. The ability to craft a compelling brand narrative is essential for engaging consumers and differentiating from competitors. Participants will practise developing brand audits, positioning statements, and strategic marketing plans that align with organisational goals. By collaborating on case studies and group projects, attendees will refine their skills in critical thinking and strategic planning. This course empowers professionals to leverage brand management frameworks and tools effectively, enhancing their capacity to respond to market changes and consumer trends. Ultimately, participants will leave with actionable insights and a robust toolkit for driving brand success in their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group discussions, and hands-on workshops to foster an interactive learning environment. Participants will engage in real-life brand challenges, utilising frameworks such as the Brand Equity Model and the Brand Positioning Map. Through practical exercises, attendees will conduct brand audits, develop positioning strategies, and create integrated marketing communications plans. Outputs will include detailed reports and strategic documents that reflect participants' understanding and application of learned concepts. This approach ensures that participants not only grasp theoretical knowledge but also gain practical experience that can be directly applied in their professional roles, enhancing their brand management capabilities. Target audience: This course is suitable for: Brand Managers seeking to enhance their strategic skills in brand development. Marketing Professionals responsible for brand positioning and consumer engagement. Business Owners aiming to build and maintain a strong brand identity. Product Managers involved in launching and managing brand portfolios. Destinations: Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Singapore, London, Vienna, Cape Town Course objectives: - Analyse brand equity using the Brand Equity Model to assess current brand performance. - Develop a brand positioning strategy that aligns with target market needs and competitive landscape. - Evaluate consumer behaviour insights to inform brand strategy and marketing communications. - Construct integrated marketing communications plans that enhance brand visibility and engagement. - Justify brand management decisions based on market research and competitive analysis. - Create a comprehensive brand audit report that identifies strengths, weaknesses, opportunities, and threats. Target competencies: - Assessing brand equity and performance metrics effectively. - Developing strategic brand positioning aligned with consumer insights. - Creating integrated marketing communications that resonate with target audiences. - Conducting thorough brand audits to identify strategic opportunities. - Utilising consumer behaviour data to inform brand decisions. - Implementing brand management strategies that drive business growth. Course outline: - Day 1: Understanding Brand Equity. Defining brand equity and its components: awareness, loyalty, perceived quality. Exploring the Brand Equity Model and its application in brand assessment. Identifying key performance indicators for measuring brand equity. Examining case studies of successful brand equity management. Discussing the impact of brand equity on overall business performance. Applied activity: Conduct a brand equity assessment for a fictional company, analysing its strengths and weaknesses based on the Brand Equity Model. Participants will gather data on brand awareness, loyalty, and perceived quality to create a comprehensive evaluation, considering market trends and competitive positioning. Output: A detailed brand equity assessment report highlighting key findings and strategic recommendations. - Day 2: Strategic Brand Positioning. Understanding the importance of brand positioning in competitive markets. Developing a brand positioning statement that reflects market needs. Utilising the Brand Positioning Map to visualise brand placement in the market. Identifying target audience segments and their preferences effectively. Examining case studies of effective brand positioning strategies. Applied activity: Create a brand positioning statement and map for a fictional product, considering market competition and consumer insights. Participants will analyse competitor brands and consumer preferences to formulate a unique positioning strategy that differentiates the brand in the marketplace. Output: A brand positioning statement and visual Brand Positioning Map that outlines strategic insights. - Day 3: Consumer Behaviour Insights. Exploring consumer decision-making processes and the influences affecting them. Identifying methods for gathering consumer insights and feedback effectively. Utilising qualitative and quantitative research techniques for brand strategy. Analysing consumer behaviour trends in relation to brand perception and loyalty. Discussing the role of social media in shaping consumer behaviour. Applied activity: Conduct a consumer insights analysis for a fictional brand, using survey data and focus group feedback to inform strategy. Participants will synthesise findings to identify key consumer motivations and preferences, ultimately guiding brand messaging and positioning. Output: A consumer insights report summarising key findings, implications, and strategic recommendations for brand development. - Day 4: Comprehensive Brand Management Strategy. Bringing together brand equity, positioning, and consumer insights into a cohesive strategy. Identifying strategic opportunities for brand growth and innovation. Developing metrics for evaluating brand management success and effectiveness. Creating contingency plans for brand crises and market changes. Presenting a holistic brand management strategy to stakeholders effectively. Applied activity: Develop a comprehensive brand management strategy for a fictional company, integrating all elements learned throughout the course. Participants will present their strategies, focusing on implementation, potential challenges, and metrics for success, ensuring alignment with organisational goals. Output: A strategic brand management plan ready for stakeholder presentation, including implementation timelines and evaluation metrics. - Day 5: Understanding Brand Equity. Defining brand equity and its components: awareness, loyalty, perceived quality. Exploring the Brand Equity Model and its application in brand assessment. Identifying key performance indicators for measuring brand equity. Examining case studies of successful brand equity management. Discussing the impact of brand equity on overall business performance. Applied activity: Conduct a brand equity assessment for a fictional company, analysing its strengths and weaknesses based on the Brand Equity Model. Participants will gather data on brand awareness, loyalty, and perceived quality to create a comprehensive evaluation, considering market trends and competitive positioning. Output: A detailed brand equity assessment report highlighting key findings and strategic recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15061 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15061 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7574 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7574 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7585 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7585 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7581 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7581 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7571 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7571 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7589 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7589 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15062 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15062 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7568 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7568 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7578 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7578 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7565 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7565 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7575 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7575 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15063 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15063 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7586 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7586 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7582 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7582 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7572 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7572 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7590 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7590 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15064 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15064 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7569 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7569 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7579 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7579 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7566 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7566 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7576 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7576 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7587 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7587 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15065 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15065 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7583 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7583 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7573 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7573 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7591 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7591 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7570 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7570 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15066 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15066 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7580 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7580 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7567 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7567 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7577 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7577 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7588 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7588 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7584 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7584 ## Certificate in ISO 37000:2021 - Governance of Organisations URL: https://smarthorizon.uk/course/certificate-in-iso-37000-2021-governance-of-organisations Brochure: https://smarthorizon.uk/course/certificate-in-iso-37000-2021-governance-of-organisations/brochure.pdf Course reference: certificate-in-iso-37000-2021-governance-of-organisations Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of ISO 37000:2021, focusing on governance frameworks, principles, and practices for organisations. Participants will learn to implement effective governance structures, ensuring accountability, transparency, and ethical decision-making in their organisations. Why attend: Organisations face increasing scrutiny regarding governance practices, making it essential to adopt structured frameworks like ISO 37000:2021. Poor governance can lead to significant risks, including reputational damage, financial losses, and legal repercussions. Understanding these standards equips professionals to enhance their organisation's governance, enabling them to make informed decisions that align with stakeholder expectations and regulatory requirements. Participants will learn to identify governance gaps, assess organisational structures, and implement strategies that foster a culture of accountability, ultimately improving organisational resilience, performance, and stakeholder trust. Mastering these skills is vital for navigating complex governance landscapes and ensuring compliance with evolving regulations. Developing practical skills to assess and improve governance structures is crucial for professionals in governance roles. Through case studies and simulations, participants will learn to identify governance gaps, implement best practices, and foster a culture of accountability. They will engage in hands-on exercises that simulate real-world governance challenges, enabling them to apply ISO 37000:2021 principles effectively. By the end of the course, participants will be equipped to make strategic decisions that enhance governance frameworks, ensuring their organisations operate ethically and transparently while meeting the expectations of stakeholders. This capability is vital for driving long-term success and sustainability, particularly in a rapidly changing business environment. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in practical exercises that simulate governance challenges, allowing them to apply ISO 37000:2021 principles in realistic settings. Specific activities include conducting governance assessments, designing frameworks, and developing implementation plans. Outputs will include governance assessment reports, framework documents, and evaluation strategies tailored to their organisations' needs. This hands-on approach ensures that participants can apply their learning directly to real-world scenarios, enhancing their capability to drive effective governance in their organisations and fostering a deeper understanding of the complexities involved in governance practices. Target audience: This course is suitable for: Governance professionals responsible for policy development and implementation in organisations. Compliance officers tasked with ensuring adherence to governance standards and regulations. Senior managers seeking to enhance organisational governance frameworks and decision-making processes. Board members aiming to improve oversight and accountability in their organisations to meet stakeholder expectations. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Rome, Barcelona, Vienna Course objectives: - Analyse the principles of ISO 37000:2021 and their relevance to organisational governance. - Assess current governance structures against ISO 37000:2021 standards to identify areas for improvement. - Design a governance framework that aligns with ISO 37000:2021 for a fictional organisation, addressing its specific needs. - Justify the implementation of governance practices that enhance accountability and transparency within the organisation. - Construct a risk management plan that incorporates ISO 37000:2021 guidelines and best practices. - Evaluate the effectiveness of governance practices through peer review and feedback mechanisms. - Develop an implementation plan for governance frameworks that includes stakeholder engagement strategies and timelines. Target competencies: - Evaluate governance frameworks against international standards and best practices. - Implement effective governance practices that promote transparency and accountability. - Facilitate stakeholder engagement in governance processes to ensure diverse perspectives are considered. - Develop risk management strategies aligned with governance principles to mitigate potential issues. - Conduct governance assessments and provide actionable recommendations for improvement. - Foster a culture of ethical decision-making within organisations to enhance integrity and trust. Course outline: - Day 1: Introduction to ISO 37000:2021 and Governance Principles. Overview of ISO 37000:2021 and its significance in organisational governance. Key principles of effective governance: accountability, transparency, and ethical behaviour in practice. The role of governance in organisational success, risk management, and stakeholder engagement. Understanding stakeholder expectations and engagement in governance processes and decision-making. Identifying governance challenges in contemporary organisations and their implications for practice. Applied activity: Participants will analyse a fictional organisation's governance structure, identifying strengths and weaknesses in relation to ISO 37000:2021 principles. They will discuss their findings in small groups, focusing on areas for improvement and potential solutions, including specific governance practices to enhance effectiveness. Output: A governance assessment report highlighting key findings, recommendations, and proposed actions. - Day 2: Assessing Governance Structures. Methods for assessing governance frameworks against ISO 37000:2021 standards and best practices. Tools for conducting governance audits and evaluations effectively. Identifying gaps in governance practices and their implications for organisational performance. Utilising stakeholder feedback to inform governance assessments and improve practices. Developing metrics for measuring governance effectiveness and success over time. Applied activity: Using a provided governance framework, participants will conduct a mock assessment, identifying gaps and proposing improvements based on ISO 37000:2021. They will present their findings to the group for discussion, focusing on actionable recommendations for enhancing governance structures. Output: A detailed gap analysis report with proposed governance enhancements and implementation strategies. - Day 3: Designing Effective Governance Frameworks. Elements of a robust governance framework aligned with ISO 37000:2021 and organisational needs. Strategies for integrating governance into organisational culture and daily operations. Best practices for governance documentation, communication, and stakeholder engagement. Role of leadership in promoting effective governance and accountability throughout the organisation. Case studies of successful governance frameworks and lessons learned from their implementation. Applied activity: Participants will work in teams to design a governance framework for a fictional organisation, incorporating ISO 37000:2021 principles and addressing identified gaps. They will outline roles and responsibilities within the framework, ensuring clarity and accountability. Output: A comprehensive governance framework document outlining structure, processes, roles, and responsibilities. - Day 4: Implementing Governance Practices. Strategies for implementing governance frameworks in organisations effectively and sustainably. Change management principles for governance implementation and overcoming resistance. Training and development for governance awareness and capacity building. Monitoring and evaluating governance practices post-implementation for continuous improvement. Communicating governance changes to stakeholders and ensuring their buy-in. Applied activity: Participants will create an implementation plan for their designed governance framework, detailing steps, timelines, and responsible parties. They will also identify potential barriers to implementation and strategies to overcome them, ensuring a smooth transition. Output: An actionable governance implementation plan with timelines, responsibilities, and risk mitigation strategies. - Day 5: Evaluating and Sustaining Governance Effectiveness. Methods for evaluating the effectiveness of governance practices and frameworks over time. Continuous improvement processes for governance frameworks to adapt to changing needs. Engaging stakeholders in ongoing governance evaluation and feedback processes. Reporting on governance performance to stakeholders and ensuring transparency. Future trends in governance and the evolving role of ISO standards in organisational success. Applied activity: In groups, participants will develop a governance evaluation strategy for their fictional organisation, incorporating feedback mechanisms and performance metrics. They will discuss how to sustain governance effectiveness over time, ensuring alignment with organisational goals. Output: A governance evaluation strategy document outlining methods and metrics for ongoing assessment and improvement. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7608 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7608 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7598 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7598 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7616 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7616 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7595 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7595 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15067 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15067 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7605 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7605 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7592 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7592 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7602 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7602 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7613 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7613 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7609 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7609 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15068 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15068 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7599 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7599 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7617 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7617 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7596 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7596 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15069 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15069 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7606 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7606 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7593 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7593 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7603 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7603 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7614 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7614 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15070 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15070 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7610 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7610 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7600 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7600 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7618 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7618 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7597 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7597 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15071 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15071 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7607 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7607 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7594 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7594 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7604 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7604 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7615 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7615 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7611 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7611 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15072 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15072 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7601 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7601 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7619 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7619 ## AI-Driven Due Diligence and Contract Auditing URL: https://smarthorizon.uk/course/ai-driven-due-diligence-and-contract-auditing Brochure: https://smarthorizon.uk/course/ai-driven-due-diligence-and-contract-auditing/brochure.pdf Course reference: ai-driven-due-diligence-and-contract-auditing Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on leveraging AI technologies to enhance due diligence and contract auditing processes. Participants will learn to apply AI tools for risk assessment, compliance checks, and efficiency improvements, ultimately leading to more informed decision-making in contractual agreements. Why attend: Due diligence and contract auditing are critical processes that significantly impact business operations and risk management. Professionals often face challenges in ensuring compliance, identifying risks, and managing large volumes of data. This course addresses these issues by introducing AI-driven methodologies that streamline these processes. Participants will learn to utilise AI tools to automate data analysis, enhance accuracy, and improve efficiency, enabling them to make more informed decisions and mitigate potential risks effectively. The integration of AI into these processes not only saves time but also enhances the overall quality of audits and due diligence assessments. Participants will gain practical skills in using AI tools and techniques for due diligence and contract auditing. They will engage in hands-on exercises that simulate real-world scenarios, allowing them to practice risk assessment, compliance verification, and data analysis. By working with AI technologies, attendees will develop capabilities to interpret complex data sets, identify anomalies, and produce actionable insights. This course empowers professionals to implement AI solutions in their organisations, enhancing operational efficiency and accuracy in contract management while preparing them for the evolving landscape of technology in auditing. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, hands-on workshops, and simulations to build practical capabilities in AI-driven due diligence and contract auditing. Participants will engage in exercises that require them to analyse contract data using AI tools, assess compliance risks, and develop auditing strategies. Through collaborative projects, they will simulate real-world scenarios that demand critical thinking and decision-making. Outputs will include risk assessment reports, compliance checklists, and contract audit plans, demonstrating their ability to apply learned concepts in realistic contexts. This approach ensures that participants not only understand theoretical aspects but also gain practical experience in implementing AI solutions effectively. Target audience: This course is suitable for: Contract Managers: Responsible for overseeing contract compliance and risk management. Legal Advisors: Focused on ensuring legal compliance and mitigating risks in contracts. Compliance Officers: Tasked with maintaining regulatory compliance in contractual agreements. Risk Analysts: Engaged in identifying and assessing risks associated with contracts. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Barcelona, Cape Town, Vienna Course objectives: - Analyse AI tools for due diligence and contract auditing processes, identifying their specific applications. - Evaluate compliance risks in contracts using AI-driven methodologies, focusing on data integrity and accuracy. - Design a risk assessment framework tailored to specific contractual agreements, incorporating AI insights. - Construct a comprehensive contract audit plan incorporating AI insights and best practices for efficiency. - Prioritise key areas of focus during contract reviews based on AI analysis and risk assessment findings. - Justify the selection of AI tools for enhancing auditing efficiency and accuracy, considering organisational needs. - Interpret AI-generated reports to inform decision-making in contract management and risk mitigation. Target competencies: - Utilising AI tools for data analysis in contract auditing. - Conducting thorough compliance checks using automated systems. - Implementing risk assessment frameworks in contract management. - Developing effective auditing strategies based on AI insights. - Interpreting AI-generated reports for decision-making. - Communicating audit findings and recommendations clearly. Course outline: - Day 1: Understanding AI in Due Diligence and Contract Auditing. Introduction to AI technologies relevant to auditing and due diligence processes. Key principles of due diligence and its importance in contract management. Overview of contract auditing processes and common challenges faced by professionals. AI's role in enhancing data analysis, risk assessment, and decision-making. Ethical considerations and compliance in the application of AI technologies. Applied activity: Participants will analyse a fictional contract using AI tools to identify potential risks and compliance issues. They will discuss their findings in groups, focusing on the implications of identified risks and how to address them effectively. Output: A risk assessment report highlighting key compliance issues and recommendations for mitigation. - Day 2: Implementing AI Tools for Risk Assessment. Identifying suitable AI tools for contract auditing and due diligence tasks. Setting up AI systems for efficient data extraction and analysis processes. Understanding machine learning algorithms for predicting compliance risks. Integrating AI tools into existing auditing workflows for enhanced efficiency. Evaluating the effectiveness of AI-driven risk assessments in real-world scenarios. Applied activity: Using a selected AI tool, participants will extract data from a sample contract and assess potential risks. They will then present their risk evaluations to the group, discussing the implications of their findings and recommended actions. Output: A presentation summarising risk findings, including suggested mitigation strategies based on AI analysis. - Day 3: Developing a Risk Assessment Framework. Components of a robust risk assessment framework for contract management. Tailoring risk assessment criteria to specific contracts and organisational needs. Utilising AI insights to inform risk prioritisation and management strategies. Collaborating with stakeholders for comprehensive risk analysis and input. Documenting and reporting risk assessment outcomes for transparency and accountability. Applied activity: Participants will work in teams to develop a risk assessment framework for a fictional contract scenario, incorporating AI insights and stakeholder input. They will present their frameworks to the class for feedback. Output: A documented risk assessment framework ready for implementation, including identified risks and mitigation strategies. - Day 4: Creating a Comprehensive Contract Audit Plan. Elements of an effective contract audit plan, including scope and objectives. Leveraging AI for efficient data collection and analysis during audits. Establishing audit timelines, resource allocation, and team responsibilities. Identifying key performance indicators for measuring auditing success and effectiveness. Communicating audit plans to stakeholders for alignment and support. Applied activity: Participants will draft a contract audit plan for a fictional contract, detailing the use of AI tools and methodologies. They will ensure the plan addresses potential risks and compliance issues identified earlier in the course. Output: A comprehensive contract audit plan outlining objectives, methods, timelines, and responsible parties. - Day 5: Integrating AI Insights into Contract Management. Best practices for integrating AI findings into contract management processes and workflows. Continuous improvement through AI feedback loops and data-driven insights. Case studies of successful AI integration in auditing and contract management. Future trends in AI and their implications for contract auditing practices. Preparing for AI advancements in due diligence and contract management. Applied activity: In a final group project, participants will integrate AI insights into a complete contract management strategy, addressing potential risks and compliance issues identified throughout the course. They will present their strategies to the class. Output: A strategic contract management proposal incorporating AI-driven insights and recommendations for future improvements. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7637 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7637 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7627 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7627 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7644 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7644 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7623 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7623 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15073 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15073 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7634 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7634 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7620 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7620 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7631 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7631 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7641 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7641 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7638 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7638 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15074 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15074 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7628 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7628 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7645 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7645 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7624 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7624 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7635 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7635 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15075 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15075 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7621 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7621 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7632 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7632 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7642 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7642 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15076 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15076 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7639 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7639 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7629 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7629 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7646 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7646 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7625 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7625 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15077 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15077 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7636 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7636 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7622 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7622 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7633 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7633 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7643 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7643 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7640 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7640 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15078 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15078 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7630 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7630 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7647 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7647 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7626 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7626 ## Investment Auditing URL: https://smarthorizon.uk/course/investment-auditing Brochure: https://smarthorizon.uk/course/investment-auditing/brochure.pdf Course reference: investment-auditing Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Investment Auditing focuses on evaluating investment portfolios to ensure compliance, performance, and risk management. This course equips professionals with the skills to assess investment strategies, identify discrepancies, and enhance decision-making processes in financial auditing contexts. Why attend: Investment professionals face increasing scrutiny regarding the performance and compliance of their portfolios. Understanding how to conduct thorough investment audits is essential for identifying inefficiencies and ensuring adherence to regulations. This course addresses these critical workplace challenges, empowering participants to enhance their auditing practices while developing the capability to make informed decisions based on audit findings. Participants will learn to navigate complex regulatory environments, assess investment performance against benchmarks, and communicate effectively with stakeholders about compliance issues and risk management strategies, ultimately improving their organisations' financial integrity. Participants will engage in practical exercises that simulate real-world investment auditing scenarios. By analysing case studies and applying auditing frameworks, they will develop the ability to assess investment performance, identify risks, and recommend improvements. This hands-on approach ensures that attendees can directly apply their learning to their roles, enhancing their effectiveness in investment auditing. They will practice drafting audit reports, conducting risk assessments, and presenting findings, thereby building a comprehensive skill set that is directly applicable to their professional responsibilities. This course ultimately prepares participants to contribute significantly to their organisations' investment strategies and compliance efforts, fostering a culture of accountability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of interactive workshops, case studies, and simulations to build practical auditing skills. Participants will work in groups to analyse fictional investment portfolios, applying established auditing frameworks and methodologies. Each day includes specific exercises that require participants to gather and evaluate data, assess compliance, and develop actionable recommendations. Outputs will include detailed audit reports, risk assessment matrices, and presentations summarising findings. This structured approach ensures participants not only understand theoretical concepts but also gain hands-on experience in applying these principles to real-world scenarios, reinforcing their learning and capability development throughout the course. Participants will leave with tangible skills that can be immediately applied in their professional roles. Target audience: This course is suitable for: Investment Auditors responsible for evaluating portfolio performance and compliance. Financial Analysts focusing on risk assessment and investment strategy evaluation. Compliance Officers ensuring adherence to regulatory standards in investment practices. Portfolio Managers seeking to enhance their understanding of auditing processes. Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Barcelona, Vienna Course objectives: - Analyse investment portfolios to identify compliance issues and performance discrepancies. - Evaluate risk management strategies within investment audits to enhance decision-making. - Construct detailed audit reports that summarise findings and recommendations for stakeholders. - Prioritise key areas of concern in investment portfolios based on audit findings. - Diagnose potential risks in investment strategies using quantitative analysis techniques. - Justify recommendations for improvements in investment auditing processes based on best practices. Target competencies: - Conduct thorough investment portfolio analyses for compliance and performance. - Apply risk assessment techniques to identify potential investment issues. - Develop comprehensive audit reports that communicate findings effectively. - Utilise quantitative methods to support investment auditing decisions. - Implement best practices in investment auditing to enhance organisational compliance. - Collaborate with stakeholders to address audit findings and recommendations. Course outline: - Day 1: Foundations of Investment Auditing. Introduction to investment auditing concepts and frameworks, focusing on compliance and performance. Understanding regulatory requirements for investment audits, including key legislation and standards. Key performance indicators (KPIs) for investment portfolios and their relevance in audits. Overview of risk management in investment contexts, including types of risks and their implications. Tools and technologies used in investment auditing, such as software for data analysis and reporting. Applied activity: Participants will review a fictional investment portfolio and identify key compliance requirements and performance indicators. They will discuss their findings in groups, focusing on areas of concern and potential improvements based on their analysis. Output: A summary report highlighting compliance issues, performance indicators, and suggested actions. - Day 2: Analysing Investment Performance. Methods for evaluating investment performance and benchmarking against industry standards. Quantitative analysis techniques for investment audits, including ratio analysis and trend analysis. Identifying discrepancies in portfolio performance data through detailed examination. Utilising financial ratios to assess investment health and inform audit decisions. Case study analysis of investment performance audits to illustrate best practices. Applied activity: Using a provided case study, participants will analyse the investment performance of a fictional portfolio, applying quantitative methods to identify discrepancies and areas for improvement. They will present their findings to the group. Output: A detailed performance analysis report with identified discrepancies and recommendations for improvement. - Day 3: Risk Management in Investment Auditing. Understanding different types of investment risks, including market, credit, and operational risks. Frameworks for assessing and managing investment risks, focusing on risk tolerance and mitigation strategies. Developing risk assessment matrices for portfolios to prioritise risks effectively. Case studies on risk management failures in investments to highlight lessons learned. Best practices for mitigating investment risks and ensuring compliance with regulations. Applied activity: Participants will create a risk assessment matrix for a fictional investment portfolio, identifying potential risks and developing mitigation strategies based on their analysis. They will collaborate to ensure comprehensive coverage of risks. Output: A comprehensive risk assessment matrix with identified risks, their impact, and recommended mitigation strategies. - Day 4: Conducting Effective Investment Audits. Steps in conducting a thorough investment audit, including planning, execution, and reporting phases. Techniques for gathering and analysing audit evidence, ensuring accuracy and reliability. Communicating audit findings to stakeholders effectively, focusing on clarity and actionable insights. Developing action plans based on audit results, including timelines and responsible parties. Reviewing case studies of successful investment audits to illustrate effective practices. Applied activity: In groups, participants will conduct a mock investment audit on a fictional portfolio, gathering evidence and preparing to present their findings to stakeholders. They will focus on clarity and actionable recommendations. Output: A presentation summarising audit findings, including compliance issues and suggested improvements. - Day 5: Integrating Audit Findings into Investment Strategy. Translating audit findings into actionable investment strategies that enhance performance and compliance. Collaborating with investment teams to implement changes based on audit recommendations. Monitoring the effectiveness of implemented audit recommendations through follow-up audits. Continuous improvement in investment auditing processes, focusing on feedback loops and adaptation. Final case study integrating all aspects of investment auditing for comprehensive understanding. Applied activity: Participants will work on a comprehensive case study that requires them to integrate audit findings into a revised investment strategy, considering compliance and performance improvements. They will present their integrated strategy to the class. Output: A revised investment strategy document that incorporates audit findings, compliance measures, and performance enhancement recommendations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7672 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7672 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15079 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15079 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7651 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7651 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7662 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7662 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7648 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7648 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7659 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7659 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7669 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7669 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7666 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7666 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7656 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7656 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15080 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15080 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7673 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7673 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7652 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7652 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7663 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7663 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7649 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7649 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15081 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15081 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7660 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7660 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7670 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7670 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7667 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7667 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15082 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15082 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7657 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7657 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7674 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7674 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7653 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7653 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7664 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7664 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15083 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15083 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7650 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7650 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7661 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7661 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7671 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7671 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7668 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7668 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7658 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7658 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15084 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15084 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7675 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7675 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7654 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7654 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7665 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7665 ## Adding Value in Internal Audit URL: https://smarthorizon.uk/course/adding-value-in-internal-audit Brochure: https://smarthorizon.uk/course/adding-value-in-internal-audit/brochure.pdf Course reference: adding-value-in-internal-audit Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips internal audit professionals with advanced skills to enhance the value of their audits. Participants will learn to identify risks, improve processes, and communicate findings effectively, ultimately driving organisational improvement and stakeholder confidence. Why attend: Internal auditors face increasing pressure to demonstrate their value beyond compliance. Many struggle to align audit activities with strategic objectives, leading to missed opportunities for organisational improvement. This course addresses these challenges by equipping participants with the skills to identify and communicate risks effectively, ensuring audits contribute to business success. Participants will engage in practical exercises that simulate real-world audit scenarios, enabling them to apply techniques for risk assessment, process improvement, and stakeholder engagement. By developing these capabilities, auditors can enhance their influence within the organisation, ensuring that their work not only meets regulatory requirements but also drives strategic objectives and adds tangible value. The ability to provide actionable insights from audit findings is crucial for internal auditors. This course focuses on developing skills to create value-added recommendations that resonate with stakeholders. Participants will practice constructing clear audit reports and facilitating discussions that lead to informed decision-making. By mastering these communication techniques, auditors can ensure their findings lead to meaningful changes within the organisation. Additionally, the course will cover methods for integrating audit recommendations into business processes, fostering a culture of continuous improvement. Ultimately, participants will leave equipped with the tools to elevate their role and contribute significantly to their organisation's success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing, and group discussions to facilitate learning. Participants will work on real-life audit scenarios to practice risk assessment and process improvement techniques. Each session includes hands-on exercises where participants will develop audit reports and recommendations, providing tangible outputs that demonstrate their learning and application of concepts. By engaging in collaborative activities, participants will also enhance their communication skills, ensuring they can effectively convey audit findings and recommendations to stakeholders. The focus on practical application ensures that participants can immediately implement their new skills in their workplace, thereby increasing the overall value of the internal audit function. Target audience: This course is suitable for: Internal Auditors seeking to enhance their professional skills and impact. Audit Managers responsible for leading audit teams and aligning audits with business strategy. Compliance Officers aiming to integrate compliance into broader organisational goals. Risk Managers focused on identifying and mitigating risks through effective audits. Destinations: Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Vienna, Cape Town Course objectives: - Analyse organisational risks to determine audit priorities and focus areas. - Design audit plans that align with strategic objectives and stakeholder needs. - Assess internal controls and identify areas for process improvement. - Communicate audit findings effectively to stakeholders, ensuring clarity and actionability. - Construct value-added recommendations based on audit results and best practices. - Evaluate the impact of audit recommendations on organisational performance. Target competencies: - Conducting comprehensive risk assessments to inform audit planning. - Developing strategic audit plans that align with organisational objectives. - Implementing process improvement methodologies within audit practices. - Communicating audit findings and recommendations to diverse stakeholders. - Evaluating the effectiveness of internal controls and risk management processes. - Facilitating workshops to engage stakeholders in the audit process. Course outline: - Day 1: Understanding the Value of Internal Audit. Defining the role of internal audit in value creation and stakeholder engagement. Identifying key stakeholders and their expectations for audit contributions. Exploring the relationship between risk management and audit effectiveness. Understanding the audit process lifecycle and its impact on organisational performance. Assessing the current state of internal audit in your organisation and identifying improvement areas. Applied activity: Participants will assess their organisation's current audit practices against a value creation framework. They will identify gaps and opportunities for improvement through group discussions, analysis, and presentations to peers, fostering collaborative learning. Output: A gap analysis report highlighting areas for enhancing audit value. - Day 2: Risk Assessment and Audit Planning. Conducting comprehensive risk assessments to inform audit priorities and focus areas. Utilising risk assessment tools and techniques to evaluate organisational risks. Aligning audit plans with organisational strategy and stakeholder needs. Engaging stakeholders in the audit planning process for better alignment. Developing a risk-based audit plan that addresses identified risks. Applied activity: In groups, participants will develop a risk-based audit plan for a fictional organisation. They will consider stakeholder input and strategic objectives, presenting their plans to the class for feedback and discussion, enhancing collaborative skills. Output: A comprehensive risk-based audit plan document with stakeholder engagement strategies. - Day 3: Enhancing Audit Processes. Identifying inefficiencies in existing audit processes and areas for improvement. Applying process improvement methodologies (e.g., Lean, Six Sigma) to audit practices. Integrating technology into the audit process for efficiency and effectiveness. Developing metrics to measure audit effectiveness and impact on the organisation. Creating a culture of continuous improvement within audit teams and processes. Applied activity: Participants will analyse a fictional audit process, identify inefficiencies, and propose improvements using process improvement methodologies. They will present their findings to peers for feedback, encouraging critical thinking and collaborative learning. Output: A process improvement proposal with actionable recommendations and metrics for success. - Day 4: Effective Communication of Audit Findings. Understanding the importance of clear communication in audits and its impact on stakeholders. Developing effective audit reports and presentations tailored to various audiences. Utilising storytelling techniques to convey audit findings and recommendations. Engaging stakeholders in discussions about audit results to foster collaboration. Practicing active listening and feedback techniques to enhance communication. Applied activity: Participants will create and present an audit report based on a fictional audit scenario. They will focus on clarity, stakeholder engagement, and actionable recommendations, followed by a Q&A session to enhance understanding and communication skills. Output: A presentation of the audit report with feedback from peers and facilitators. - Day 5: Integrating Audit Recommendations for Value Creation. Evaluating the impact of audit recommendations on organisational performance and strategic goals. Developing actionable plans for implementing audit recommendations effectively. Facilitating workshops to engage stakeholders in the implementation process and gather feedback. Measuring the success of implemented recommendations through defined metrics. Creating a feedback loop for continuous improvement and future audits. Applied activity: In teams, participants will develop an action plan for implementing audit recommendations from a fictional audit. They will include stakeholder engagement strategies and success metrics, presenting their plans to the class for collaborative evaluation. Output: An actionable implementation plan with defined metrics for success and stakeholder involvement. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7700 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7700 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7680 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7680 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15085 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15085 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7690 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7690 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7676 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7676 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7687 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7687 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7697 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7697 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7694 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7694 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7684 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7684 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15086 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15086 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7701 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7701 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7681 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7681 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7691 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7691 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15087 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15087 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7677 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7677 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7688 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7688 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7698 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7698 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7695 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7695 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7685 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7685 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15088 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15088 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7702 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7702 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7682 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7682 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7692 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7692 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7678 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7678 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15089 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15089 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7689 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7689 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7699 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7699 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7696 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7696 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15090 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15090 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7686 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7686 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7703 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7703 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7683 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7683 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7693 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7693 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7679 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7679 ## Integrated GRC Management for Oil and Gas Operations URL: https://smarthorizon.uk/course/integrated-grc-management-for-oil-and-gas-operations Brochure: https://smarthorizon.uk/course/integrated-grc-management-for-oil-and-gas-operations/brochure.pdf Course reference: integrated-grc-management-for-oil-and-gas-operations Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive approach to Governance, Risk Management, and Compliance (GRC) tailored for oil and gas operations. Participants will learn to integrate GRC frameworks effectively, ensuring regulatory adherence while managing operational risks and enhancing decision-making processes. Why attend: Oil and gas operations face unique regulatory challenges and risks that can significantly impact profitability and sustainability. Understanding how to integrate GRC practices is crucial for professionals in this sector to ensure compliance with laws and regulations while managing operational risks effectively. This course addresses the complexities of GRC in oil and gas, focusing on real-world applications and decision-making processes. Participants will engage in practical exercises that simulate the challenges of GRC management, including risk assessment, compliance evaluation, and stakeholder engagement. By developing tailored GRC strategies, they will enhance their capacity to navigate regulatory landscapes and improve operational resilience. Professionals will gain hands-on experience in identifying compliance requirements and assessing operational risks through case studies and simulations. They will learn to design integrated GRC frameworks that align with organisational goals, enabling informed decision-making. The skills acquired will empower participants to create compliance documentation, develop risk mitigation strategies, and evaluate GRC performance metrics. This course equips attendees with the capabilities to implement effective GRC practices, ensuring their organisations can respond proactively to regulatory changes and operational challenges. Ultimately, this training will enhance their professional competence and contribute to the overall success of their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, group discussions, and practical workshops to facilitate learning. Participants will analyse real-world scenarios, engage in simulations, and collaborate on GRC strategy development. Each day culminates in an applied activity that reinforces the concepts learned, resulting in tangible outputs such as risk assessment reports and compliance checklists. This hands-on approach ensures that participants can apply their knowledge directly to their work environments, enhancing their ability to integrate GRC practices effectively into their operational frameworks and decision-making processes. By focusing on practical applications, participants will leave with actionable insights and tools to implement GRC strategies in their organisations. Target audience: This course is suitable for: Compliance Officers in oil and gas companies responsible for regulatory adherence. Risk Managers focusing on operational risk assessment and mitigation strategies. Governance Professionals tasked with developing and implementing GRC frameworks. Operational Managers seeking to integrate GRC into daily operations for better decision-making. Internal Auditors evaluating compliance and risk management processes in oil and gas. Destinations: Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Vienna, Barcelona Course objectives: - Analyse GRC frameworks specific to oil and gas operations and their regulatory implications. - Assess operational risks and compliance requirements using industry-standard tools and methodologies. - Design an integrated GRC strategy that aligns with organisational goals and regulatory standards. - Prioritise risk mitigation strategies based on impact assessments and compliance needs. - Construct a compliance checklist tailored to specific operational scenarios in the oil and gas sector. - Evaluate the effectiveness of GRC practices through performance metrics and continuous improvement processes. Target competencies: - Ability to integrate GRC frameworks into operational processes. - Proficiency in risk assessment and compliance evaluation techniques. - Skill in developing tailored GRC strategies for oil and gas operations. - Capability to conduct effective stakeholder engagement for GRC initiatives. - Expertise in creating compliance documentation and reporting mechanisms. - Adeptness in measuring and improving GRC performance metrics. Course outline: - Day 1: Understanding GRC in Oil and Gas. Defining Governance, Risk Management, and Compliance (GRC) within the oil and gas context. Exploring regulatory frameworks impacting oil and gas operations and their implications. Identifying key stakeholders in GRC implementation and their roles. Understanding the role of GRC in enhancing operational efficiency and decision-making. Examining case studies of GRC failures and successes in the industry to draw lessons. Applied activity: Participants will analyse a fictional oil and gas company facing compliance issues and operational risks. They will identify the GRC frameworks applicable to the scenario and discuss stakeholder roles and responsibilities in addressing these challenges. Output: A report outlining the identified GRC frameworks and stakeholder responsibilities. - Day 2: Risk Assessment and Compliance Evaluation. Conducting comprehensive risk assessments specific to oil and gas operations and their unique challenges. Utilising tools for compliance evaluation and risk management effectively in the sector. Understanding the impact of non-compliance on operations, reputation, and financial performance. Developing risk matrices and compliance checklists tailored to oil and gas scenarios. Case study analysis of risk management failures in oil and gas to identify best practices. Applied activity: Participants will conduct a risk assessment for a fictional oil and gas project, identifying potential risks and compliance requirements. They will create a risk matrix and compliance checklist based on their findings and present their assessments to the group for feedback. Output: A completed risk matrix and compliance checklist for the project. - Day 3: Developing an Integrated GRC Strategy. Key components of an effective GRC strategy for oil and gas operations, including governance structures. Aligning GRC strategies with organisational goals and regulatory requirements for better compliance. Engaging stakeholders in GRC strategy development to ensure buy-in and effectiveness. Utilising technology to enhance GRC integration and streamline processes. Best practices for implementing GRC strategies in oil and gas to ensure sustainability. Applied activity: Working in groups, participants will develop an integrated GRC strategy for a fictional oil and gas company, considering regulatory requirements and operational goals. They will present their strategies to the class, focusing on stakeholder engagement and implementation plans. Output: A comprehensive GRC strategy document for the fictional company. - Day 4: Implementing Risk Mitigation Strategies. Identifying and prioritising risk mitigation strategies based on risk assessments and compliance needs. Developing actionable plans for compliance and risk management that involve all stakeholders. Engaging teams in the implementation of GRC initiatives to foster a culture of compliance. Monitoring and reviewing the effectiveness of risk mitigation strategies through performance metrics. Case studies of successful GRC implementation in oil and gas to illustrate effective practices. Applied activity: Participants will create an action plan for implementing risk mitigation strategies based on their GRC strategy. They will role-play stakeholder engagement to present their plans and gather feedback from peers on potential improvements and challenges. Output: An action plan document detailing risk mitigation strategies and stakeholder engagement approaches. - Day 5: Evaluating GRC Performance and Continuous Improvement. Establishing performance metrics for GRC effectiveness and compliance success. Conducting audits and assessments of GRC practices to identify areas for improvement. Implementing continuous improvement processes in GRC management to adapt to changing regulations. Utilising feedback mechanisms for GRC enhancement and stakeholder satisfaction. Case studies on GRC performance evaluation in oil and gas to highlight successful strategies. Applied activity: Participants will evaluate the GRC performance of a fictional oil and gas operation using established metrics. They will propose improvements based on their evaluations and feedback from peers, focusing on practical implementation strategies. Output: A performance evaluation report with recommendations for GRC improvements. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15091 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15091 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7719 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7719 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7704 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7704 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7715 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7715 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7726 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7726 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7723 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7723 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7712 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7712 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15092 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15092 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7729 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7729 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7709 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7709 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7720 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7720 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7705 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7705 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15093 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15093 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7716 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7716 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7727 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7727 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7724 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7724 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15094 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15094 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7713 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7713 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7730 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7730 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7710 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7710 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7721 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7721 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7706 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7706 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15095 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15095 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7717 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7717 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7728 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7728 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7725 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7725 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7714 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7714 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15096 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15096 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7731 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7731 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7711 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7711 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7722 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7722 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7707 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7707 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7718 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7718 ## Strategic GRC Master Class URL: https://smarthorizon.uk/course/strategic-grc-master-class Brochure: https://smarthorizon.uk/course/strategic-grc-master-class/brochure.pdf Course reference: strategic-grc-master-class Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Strategic GRC Master Class focuses on Governance, Risk, and Compliance (GRC) frameworks, equipping professionals with the skills to integrate GRC strategies into their organisations. Participants will learn to assess risks, design governance structures, and ensure compliance with regulations effectively. Why attend: Organisations face increasing regulatory pressures and complex risk environments that can lead to significant financial and reputational damage. Professionals must navigate these challenges to protect their organisations and ensure compliance. This course addresses the critical need for effective GRC strategies that align with business objectives, helping participants understand the implications of governance and risk management on operational success. Participants will engage in practical exercises that simulate real-world GRC scenarios, such as developing risk assessments and compliance strategies. By practising these tasks, attendees will enhance their capability to make informed decisions that mitigate risks and support organisational integrity, ultimately driving sustainable growth. The ability to integrate GRC practices into daily operations is essential for maintaining compliance and managing risks effectively. Participants will learn to design governance frameworks that foster accountability and transparency while ensuring adherence to regulatory requirements. They will also explore techniques for conducting risk assessments that inform strategic planning and resource allocation. By developing compliance programmes tailored to their organisations, participants will gain the skills necessary to monitor adherence to regulations and implement training initiatives. This hands-on approach ensures that participants leave with applicable skills and knowledge, enabling them to contribute to their organisations' resilience and long-term success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and role-playing scenarios to build participants' capabilities in GRC. Each day includes practical exercises where participants analyse real-world situations, develop strategic responses, and present their findings. For example, participants will engage in risk assessment simulations, governance framework design, and compliance programme development. Outputs include risk assessment reports, governance structures, and compliance checklists, ensuring that participants can apply their learning directly to their roles. This active learning approach fosters collaboration and critical thinking, allowing participants to refine their skills in a supportive environment while receiving immediate feedback from peers and instructors. Target audience: This course is suitable for: Compliance Officers responsible for regulatory adherence and risk management. Risk Managers tasked with identifying and mitigating organisational risks. Governance Professionals involved in establishing and maintaining governance frameworks. Internal Auditors focused on compliance and risk assessment within their organisations. Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Vienna, Barcelona Course objectives: - Analyse key components of GRC frameworks and their relevance to organisational strategy. - Design a governance structure that aligns with organisational objectives and regulatory requirements. - Assess potential risks using qualitative and quantitative methods to inform decision-making. - Construct a compliance programme that addresses specific regulatory obligations and organisational needs. - Prioritise risks based on their potential impact and likelihood to inform strategic planning. - Justify the integration of GRC practices into business processes to enhance organisational resilience. Target competencies: - Ability to evaluate and integrate GRC frameworks into business operations. - Skill in conducting comprehensive risk assessments and analyses. - Proficiency in developing and implementing compliance programmes. - Expertise in designing governance structures that support organisational goals. - Capability to communicate GRC strategies effectively to stakeholders. - Aptitude for prioritising and managing risks in a dynamic environment. Course outline: - Day 1: Understanding GRC Frameworks. Define Governance, Risk, and Compliance (GRC) and their interconnections in organisational strategy. Explore key GRC frameworks and standards (e.g., COSO, ISO 31000) relevant to various industries. Identify the role of GRC in strategic decision-making and operational effectiveness. Discuss the implications of poor GRC practices on organisational performance and reputation. Evaluate case studies of successful GRC implementations and lessons learned. Applied activity: Participants will analyse a case study of a company that faced compliance issues due to inadequate GRC practices. They will identify the gaps in the GRC framework and propose improvements using relevant standards and best practices. Output: A report summarising identified gaps and proposed GRC framework enhancements. - Day 2: Designing Effective Governance Structures. Identify the components of a robust governance structure that supports compliance and risk management. Discuss roles and responsibilities within GRC frameworks and their impact on accountability. Explore the relationship between governance and organisational culture in fostering compliance. Develop governance policies that align with strategic objectives and regulatory requirements. Evaluate the effectiveness of existing governance structures and propose enhancements. Applied activity: Working in groups, participants will design a governance structure for a fictional organisation, detailing roles, responsibilities, and policies to ensure compliance and risk management. They will present their structure to the class for feedback. Output: A governance structure document outlining roles, responsibilities, and policies. - Day 3: Risk Assessment Techniques. Introduce qualitative and quantitative risk assessment methods applicable to various scenarios. Learn to identify and evaluate organisational risks using established frameworks and tools. Discuss risk appetite and tolerance in decision-making processes for strategic planning. Explore tools for risk assessment and management, including risk matrices and software solutions. Develop risk assessment matrices to prioritise risks based on impact and likelihood. Applied activity: Participants will conduct a risk assessment for a fictional project, identifying potential risks and evaluating their impact and likelihood using a risk matrix. They will present their findings to the group. Output: A completed risk assessment matrix with identified risks and prioritisation. - Day 4: Implementing Compliance Programmes. Understand the regulatory landscape relevant to participants' industries and its implications for compliance. Discuss the elements of an effective compliance programme and their importance in risk management. Explore methods for monitoring and auditing compliance, including internal controls and reporting. Learn to develop training programmes for compliance awareness and employee engagement. Evaluate the effectiveness of compliance programmes through case studies and best practices. Applied activity: Participants will create a compliance programme for a fictional organisation, detailing key elements, monitoring processes, and training initiatives to ensure adherence to regulations. They will outline implementation steps and challenges. Output: A compliance programme document outlining key components and monitoring strategies. - Day 5: Integrating GRC into Business Processes. Discuss the importance of integrating GRC into daily operations for enhanced organisational resilience. Explore change management strategies for effective GRC integration across departments. Learn to communicate GRC strategies to stakeholders effectively, ensuring buy-in and support. Evaluate the impact of GRC integration on organisational performance and risk mitigation. Develop a roadmap for GRC integration within an organisation, including timelines and responsibilities. Applied activity: In teams, participants will develop a comprehensive GRC integration plan for a fictional organisation, considering stakeholder communication, change management, and performance metrics. They will present their plans and receive feedback. Output: A GRC integration plan that includes communication strategies and performance metrics. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7746 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7746 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15097 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15097 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7732 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7732 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7742 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7742 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7753 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7753 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7750 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7750 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7739 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7739 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7757 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7757 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15098 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15098 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7736 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7736 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7747 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7747 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7733 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7733 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7743 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7743 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15099 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15099 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7754 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7754 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7751 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7751 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7740 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7740 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15100 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15100 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7758 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7758 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7737 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7737 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7748 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7748 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7734 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7734 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7744 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7744 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15101 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15101 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7755 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7755 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7752 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7752 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7741 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7741 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7759 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7759 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15102 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15102 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7738 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7738 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7749 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7749 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7735 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7735 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7745 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7745 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7756 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7756 ## Cyber GRC: Governance, Risk, and Compliance for Cybersecurity URL: https://smarthorizon.uk/course/cyber-grc-governance-risk-and-compliance-for-cybersecurity Brochure: https://smarthorizon.uk/course/cyber-grc-governance-risk-and-compliance-for-cybersecurity/brochure.pdf Course reference: cyber-grc-governance-risk-and-compliance-for-cybersecurity Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course provides a comprehensive understanding of Cyber Governance, Risk, and Compliance (GRC) frameworks, focusing on their application in cybersecurity. Participants will develop practical skills to assess risks, implement governance structures, and ensure compliance with relevant regulations and standards. Why attend: Cybersecurity professionals face increasing pressure to manage risks and ensure compliance with various regulations. This course addresses the complexities of integrating governance, risk management, and compliance into cybersecurity strategies, which are critical for protecting organisational assets and maintaining stakeholder trust. Participants will learn to navigate the evolving regulatory landscape, understand the implications of non-compliance, and develop frameworks that align with organisational objectives. By mastering these principles, they will be better equipped to safeguard sensitive information, enhance their organisation's resilience against cyber threats, and effectively communicate GRC strategies to stakeholders across the organisation. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to develop actionable strategies for identifying and mitigating risks. This hands-on approach will cover essential tasks such as conducting risk assessments, designing governance structures, and evaluating compliance requirements. By practising these capabilities, attendees will enhance their decision-making skills and contribute effectively to their organisation's cybersecurity posture. The course will also emphasise the importance of stakeholder communication and collaboration, ensuring that participants can effectively advocate for Cyber GRC initiatives within their organisations. Ultimately, this course prepares professionals to implement robust GRC frameworks that support long-term cybersecurity objectives. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulations to deepen understanding of Cyber GRC principles. Participants will analyse real-world scenarios, engage in group discussions, and complete practical exercises that require them to apply GRC frameworks. Specific exercises will include developing risk assessment matrices, creating compliance checklists, and designing governance frameworks. Outputs include risk assessment reports, compliance documentation, and governance structure proposals, providing tangible evidence of learning and practical skills that can be directly applied in the workplace. This methodology ensures that participants not only learn theoretical concepts but also gain hands-on experience in implementing Cyber GRC practices effectively. Target audience: This course is suitable for: Cybersecurity Managers responsible for risk management and compliance oversight. IT Auditors tasked with evaluating cybersecurity controls and governance frameworks. Compliance Officers ensuring adherence to regulatory requirements in cybersecurity. Risk Analysts focused on identifying and mitigating cybersecurity risks. Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Rome, Barcelona, Vienna Course objectives: - Analyse key Cyber GRC frameworks and their relevance to organisational cybersecurity. - Assess organisational risks using established methodologies and tools to inform decision-making. - Design a governance structure that aligns with Cyber GRC best practices and organisational needs. - Evaluate compliance requirements based on relevant regulations and standards to ensure adherence. - Prioritise risks to develop effective mitigation strategies that protect organisational assets. - Construct a Cyber GRC implementation plan tailored to organisational needs and regulatory requirements. Target competencies: - Evaluate and apply Cyber GRC frameworks effectively in organisational contexts. - Conduct thorough risk assessments in cybersecurity scenarios to identify vulnerabilities. - Develop governance structures that support cybersecurity initiatives and compliance. - Implement compliance measures aligned with industry standards and regulations. - Prioritise and manage cybersecurity risks strategically to enhance resilience. - Create actionable Cyber GRC plans for organisational implementation and monitoring. Course outline: - Day 1: Introduction to Cyber GRC Frameworks. Overview of Cyber GRC concepts and their importance in cybersecurity management. Key frameworks: NIST, ISO 27001, and COBIT and their applications in practice. Roles and responsibilities in Cyber GRC within organisations and their impact on security. Understanding the regulatory landscape affecting cybersecurity practices and compliance. Introduction to risk management principles and their relevance to GRC in cybersecurity. Applied activity: Participants will analyse a case study of a company facing compliance issues. They will identify the GRC frameworks applicable to the case and discuss their relevance, considering the company's specific context and challenges, including stakeholder impacts and potential risks. Output: A summary report outlining the identified frameworks and their implications for the case study, including recommendations for improvement. - Day 2: Risk Assessment Methodologies. Identifying and categorising cybersecurity risks using industry-standard techniques and tools. Quantitative vs qualitative risk assessment techniques and their applications in practice. Utilising tools for risk assessment: FAIR, OCTAVE, and others for effective analysis. Developing risk assessment matrices and heat maps for visualisation of risk levels. Communicating risk assessment results effectively to stakeholders and decision-makers. Applied activity: In groups, participants will conduct a risk assessment on a fictional organisation, identifying potential threats and vulnerabilities, categorising risks, and proposing mitigation strategies based on their findings, while considering organisational priorities and resource constraints. Output: A detailed risk assessment report including identified risks, prioritisation, and proposed mitigation strategies. - Day 3: Governance Structures for Cyber GRC. Designing effective governance frameworks for cybersecurity initiatives and compliance. Roles of cybersecurity committees and boards in governance and oversight. Integrating Cyber GRC into organisational culture and practices for sustainability. Best practices for governance documentation and policy development in cybersecurity. Measuring governance effectiveness in cybersecurity through metrics and KPIs. Applied activity: Participants will create a governance structure for a fictional organisation, defining roles, responsibilities, and reporting lines, while ensuring alignment with Cyber GRC best practices and organisational goals, and addressing potential challenges in implementation. Output: A governance framework document outlining the proposed structure, roles, and responsibilities. - Day 4: Compliance and Regulatory Requirements. Understanding key cybersecurity regulations: GDPR, HIPAA, PCI-DSS and their implications for organisations. Conducting compliance assessments and audits to evaluate adherence to regulations. Developing compliance checklists and documentation for organisational policies and procedures. Aligning organisational policies with regulatory requirements and best practices for compliance. Strategies for maintaining ongoing compliance and preparing for audits effectively. Applied activity: Participants will review a compliance scenario involving a data breach and assess the organisation's adherence to relevant regulations, proposing corrective actions and improvements to prevent future breaches while considering stakeholder communication. Output: A compliance assessment report with recommendations for improvement and a plan for corrective actions. - Day 5: Integrated Cyber GRC Implementation. Developing a comprehensive Cyber GRC implementation plan for organisations based on best practices. Aligning governance, risk, and compliance efforts to enhance overall cybersecurity posture. Utilising metrics and KPIs to measure GRC effectiveness and inform strategic decisions. Creating a communication strategy for stakeholders to promote GRC initiatives and ensure buy-in. Preparing for audits and continuous improvement in Cyber GRC practices and policies. Applied activity: In teams, participants will develop a full Cyber GRC implementation plan for a fictional organisation, integrating governance, risk, and compliance strategies, and preparing for potential audits and evaluations while addressing resource allocation and stakeholder engagement. Output: A comprehensive Cyber GRC implementation plan document that outlines strategies, roles, and metrics for success. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7770 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7770 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7781 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7781 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7777 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7777 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7766 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7766 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15103 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15103 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7785 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7785 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7763 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7763 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7774 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7774 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7760 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7760 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7771 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7771 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15104 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15104 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7782 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7782 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7778 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7778 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7767 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7767 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15105 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15105 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7786 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7786 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7764 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7764 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7775 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7775 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7761 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7761 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15106 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15106 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7772 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7772 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7783 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7783 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7779 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7779 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7768 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7768 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15107 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15107 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7787 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7787 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7765 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7765 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7776 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7776 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7762 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7762 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15108 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15108 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7773 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7773 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7784 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7784 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7780 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7780 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7769 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7769 ## Mastering Ethical Governance in Risk and Compliance URL: https://smarthorizon.uk/course/mastering-ethical-governance-in-risk-and-compliance Brochure: https://smarthorizon.uk/course/mastering-ethical-governance-in-risk-and-compliance/brochure.pdf Course reference: mastering-ethical-governance-in-risk-and-compliance Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips professionals with the skills to navigate ethical governance in risk management and compliance. Participants will learn to identify ethical dilemmas, apply governance frameworks, and develop compliance strategies that align with organisational values and regulatory requirements. Why attend: Ethical governance is critical for maintaining trust and integrity within organisations. Professionals in risk management and compliance often face challenges in balancing regulatory requirements with ethical considerations, leading to dilemmas that can impact decision-making and organisational reputation. Understanding how to navigate these complexities is essential for effective risk management, as failure to address ethical issues can result in legal repercussions, financial losses, and damage to stakeholder trust. This course empowers participants to identify ethical risks and develop strategies that uphold both compliance and organisational values, fostering a culture of integrity. Participants will develop practical capabilities to assess ethical risks, implement governance frameworks, and create compliance strategies. Through real-world scenarios, they will practice making informed decisions that uphold ethical standards while managing compliance obligations. This course prepares professionals to lead with integrity and foster a culture of ethical governance. By engaging in discussions and simulations, participants will enhance their ability to navigate ethical dilemmas, ensuring that their organisations not only comply with regulations but also embody ethical principles in their operations. This skill set is essential for safeguarding organisational reputation and ensuring sustainable success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, role-playing exercises, and group discussions to enhance learning. Participants will engage in simulations that mimic real-world ethical dilemmas, allowing them to practice decision-making in a controlled environment. Each day includes practical exercises where participants will create governance frameworks, conduct risk assessments, and develop compliance strategies. Outputs will include risk assessment reports, compliance strategy documents, and governance frameworks tailored to their organisations. This hands-on approach ensures that participants can apply theoretical knowledge to practical situations, reinforcing their understanding of ethical governance in risk and compliance contexts. Participants will leave with tangible skills and documents that can be implemented in their workplaces. Target audience: This course is suitable for: Compliance Officers responsible for ensuring adherence to regulations and ethical standards. Risk Managers tasked with identifying and mitigating risks while upholding ethical governance. Internal Auditors who evaluate compliance and ethical practices within organisations. Corporate Governance Professionals focused on implementing ethical frameworks and policies. Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Vienna, London, Rome, Barcelona Course objectives: - Analyse ethical dilemmas in risk management and compliance contexts. - Design a governance framework that incorporates ethical principles and compliance requirements. - Assess organisational compliance with relevant regulations and ethical standards. - Justify decisions made in response to ethical challenges in risk scenarios. - Construct a risk assessment report identifying ethical risks and mitigation strategies. - Evaluate the effectiveness of existing compliance strategies against ethical governance standards. Target competencies: - Identify and analyse ethical risks in compliance scenarios. - Develop and implement governance frameworks that promote ethical behaviour. - Evaluate compliance strategies for alignment with ethical standards. - Facilitate discussions on ethical dilemmas and decision-making processes. - Create comprehensive risk assessments that address ethical considerations. - Apply ethical principles to enhance organisational compliance practices. Course outline: - Day 1: Understanding Ethical Governance. Define ethical governance and its importance in risk and compliance. Explore key principles of ethical decision-making in organisations. Identify common ethical dilemmas faced by professionals in risk management. Discuss the role of corporate culture in fostering ethical governance. Review case studies of ethical governance failures and lessons learned. Applied activity: In small groups, analyse a case study of an ethical governance failure. Identify the key ethical dilemmas and discuss alternative decisions that could have been made, considering the impact on stakeholders and compliance. Prepare a summary of your discussion points and recommendations for best practices. Output: A group presentation summarising findings and alternative decisions made. - Day 2: Frameworks for Ethical Governance. Examine various governance frameworks that incorporate ethical principles and compliance requirements. Discuss the role of stakeholders in ethical governance and their influence on decision-making. Identify tools for assessing ethical compliance within organisations. Explore the relationship between governance frameworks and organisational values. Develop a framework for ethical decision-making tailored to specific scenarios. Applied activity: Participants will design a governance framework for a fictional organisation, incorporating ethical principles and compliance requirements. They will present their framework to the group for feedback and discuss how it aligns with organisational values and regulatory expectations. Output: A draft governance framework document that outlines ethical principles. - Day 3: Risk Assessment and Ethical Considerations. Learn methods for conducting ethical risk assessments in compliance contexts. Identify ethical risks specific to different industries and organisational structures. Discuss the impact of regulatory changes on ethical risk management practices. Explore tools for monitoring and reporting ethical risks effectively. Develop strategies for mitigating identified ethical risks in organisational policies. Applied activity: Conduct a risk assessment for a fictional organisation, focusing on ethical risks. Participants will identify potential ethical dilemmas and propose mitigation strategies, presenting their findings to the group for discussion and feedback. Output: A comprehensive risk assessment report detailing ethical risks and strategies. - Day 4: Compliance Strategies and Ethical Alignment. Evaluate existing compliance strategies for ethical alignment and effectiveness. Discuss the role of training and communication in promoting ethical compliance across the organisation. Identify best practices for ethical compliance monitoring and reporting. Explore the relationship between compliance, corporate reputation, and stakeholder trust. Develop a compliance strategy that addresses ethical governance and regulatory requirements. Applied activity: Create a compliance strategy for a fictional organisation, ensuring alignment with ethical governance principles. Participants will outline key compliance initiatives, training programs, and monitoring processes, and present their strategy to the group. Output: A compliance strategy document that aligns with ethical governance. - Day 5: Integrated Ethical Governance Practice. Synthesize knowledge from previous days into a cohesive approach to ethical governance. Discuss real-world ethical dilemmas and their implications for organisational decision-making. Role-play scenarios to practice decision-making under ethical pressure and stakeholder scrutiny. Evaluate the effectiveness of proposed governance frameworks and compliance strategies in real-time. Prepare for ongoing ethical governance challenges in the workplace and develop action plans. Applied activity: In a simulated environment, participants will respond to a complex ethical dilemma, applying their knowledge of governance and compliance. They will present their decisions and rationale to the group, considering stakeholder impacts and ethical implications of their choices. Output: A presentation outlining the decision-making process and ethical considerations. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7798 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7798 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15109 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15109 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7809 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7809 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7805 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7805 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7795 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7795 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7813 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7813 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7792 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7792 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7802 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7802 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15110 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15110 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7789 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7789 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7799 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7799 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7810 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7810 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15111 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15111 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7806 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7806 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7796 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7796 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7814 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7814 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7793 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7793 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15112 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15112 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7803 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7803 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7790 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7790 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7800 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7800 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7811 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7811 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7807 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7807 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15113 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15113 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7797 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7797 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7815 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7815 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7794 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7794 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7804 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7804 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15114 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15114 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7791 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7791 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7801 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7801 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7812 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7812 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7808 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7808 ## Governance and Anti Corruption URL: https://smarthorizon.uk/course/governance-and-anti-corruption Brochure: https://smarthorizon.uk/course/governance-and-anti-corruption/brochure.pdf Course reference: governance-and-anti-corruption Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course focuses on governance frameworks and anti-corruption strategies essential for professionals in public and private sectors. Participants will explore best practices, risk assessment, and compliance mechanisms to enhance organisational integrity and transparency, ultimately fostering a culture of accountability. Why attend: Corruption undermines trust in institutions and hampers economic development, making effective governance essential for sustainable progress. Professionals in compliance, management, and governance roles face significant challenges in implementing frameworks that mitigate corruption risks. This course addresses these issues by equipping participants with the skills to identify vulnerabilities, develop robust anti-corruption strategies, and ensure adherence to ethical standards. By understanding the complexities of governance and corruption, attendees will be better prepared to make informed decisions that promote integrity and transparency within their organisations, ultimately contributing to sustainable development and public trust. Furthermore, the course will enhance their ability to lead initiatives that foster accountability, ensuring compliance with both national and international regulations. Participants will engage in practical exercises that simulate real-world scenarios, enabling them to apply governance principles and anti-corruption measures effectively. They will practice tasks such as conducting corruption risk assessments, designing compliance mechanisms, and developing anti-corruption strategies tailored to their organisational context. By honing these capabilities, attendees will enhance their decision-making skills and be equipped to foster a culture of accountability and ethical conduct. This course empowers professionals to navigate the complexities of governance and corruption, ensuring they can lead initiatives that promote integrity and compliance in their respective fields. Additionally, participants will learn to communicate effectively with stakeholders about governance issues. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulations to enhance learning outcomes. Participants will analyse real-life governance failures and corruption cases, allowing them to identify key lessons and best practices. Group discussions and role-playing exercises will facilitate collaborative problem-solving, while individual assessments will produce governance frameworks and anti-corruption plans tailored to their organisations. Each session will incorporate practical tools and methodologies, ensuring that participants can apply their learning directly to their workplace challenges. By engaging in hands-on activities, participants will develop actionable insights and strategies that they can implement immediately, fostering a deeper understanding of the subject matter and preparing them to implement effective governance and anti-corruption strategies. Target audience: This course is suitable for: Compliance Officers: Responsible for ensuring adherence to governance and anti-corruption policies. Public Sector Managers: Tasked with implementing governance frameworks in government entities. Corporate Governance Professionals: Focused on maintaining ethical standards within organisations. Risk Management Specialists: Engaged in identifying and mitigating corruption risks in operations. Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Cape Town, Barcelona Course objectives: - Analyse governance frameworks to identify strengths and weaknesses in organisational integrity. - Assess corruption risks using established methodologies and tools relevant to specific sectors. - Design anti-corruption strategies that align with international standards and best practices. - Evaluate compliance mechanisms to ensure adherence to governance policies and regulations. - Construct a risk assessment report that highlights vulnerabilities and mitigation strategies. - Justify the implementation of transparency measures to enhance stakeholder trust and accountability. Target competencies: - Developing comprehensive governance frameworks that promote transparency. - Conducting thorough corruption risk assessments tailored to organisational needs. - Implementing effective anti-corruption strategies aligned with best practices. - Facilitating training sessions on compliance and ethical conduct for staff. - Analysing and reporting on governance and corruption-related data for informed decision-making. - Creating and maintaining a culture of accountability within organisations. Course outline: - Day 1: Understanding Governance and Corruption. Define governance and its significance in organisational integrity and public trust. Explore the relationship between governance and corruption, including causes and consequences. Identify key governance frameworks and their components, such as policies and procedures. Discuss the impact of corruption on economic and social development at various levels. Examine international anti-corruption conventions, standards, and their implications for practice. Applied activity: Participants will analyse a case study of a governance failure due to corruption, identifying key factors that contributed to the breakdown and proposing solutions to prevent recurrence. They will work in groups to discuss their findings and present them to the class. Output: A report summarising findings and recommendations for improving governance. - Day 2: Risk Assessment in Governance. Introduce risk assessment methodologies for corruption, including qualitative and quantitative approaches. Identify common corruption risks in various sectors, including public and private organisations. Develop risk indicators to monitor governance effectiveness and detect potential issues. Discuss tools for conducting corruption risk assessments, such as surveys and interviews. Explore case studies of successful risk mitigation strategies and their implementation. Applied activity: Participants will conduct a corruption risk assessment for a fictional organisation, identifying vulnerabilities and proposing mitigation strategies based on their analysis of the case. They will present their findings to peers for feedback and discussion. Output: A comprehensive risk assessment report detailing identified risks and recommended actions. - Day 3: Designing Anti-Corruption Strategies. Explore best practices in designing anti-corruption strategies tailored to specific organisational contexts. Align anti-corruption measures with international standards, such as the UN Convention against Corruption. Discuss the role of leadership in promoting ethical conduct and fostering a culture of integrity. Identify key stakeholders in anti-corruption initiatives and their roles in implementation. Evaluate the effectiveness of existing anti-corruption strategies through case studies and metrics. Applied activity: Participants will work in groups to design an anti-corruption strategy for a fictional organisation, considering stakeholder engagement, compliance, and monitoring mechanisms. Each group will present their strategy to the class for critique and improvement suggestions. Output: A detailed anti-corruption strategy document outlining objectives, actions, and responsible parties. - Day 4: Implementing Compliance Mechanisms. Discuss the importance of compliance in governance and its role in preventing corruption. Identify key compliance mechanisms for anti-corruption, including reporting systems and audits. Explore monitoring and evaluation techniques for compliance, such as performance indicators and feedback loops. Examine the role of audits in ensuring adherence to policies and detecting irregularities. Discuss the challenges of implementing compliance measures and strategies to overcome them. Applied activity: Participants will develop a compliance plan for a fictional organisation, detailing monitoring, evaluation processes, and reporting structures to ensure adherence to anti-corruption policies. They will collaborate to identify potential barriers to implementation and propose solutions. Output: A compliance plan document outlining procedures, responsibilities, and timelines. - Day 5: Integrated Governance and Anti-Corruption Application. Synthesize knowledge of governance and anti-corruption strategies to create a cohesive framework. Discuss the role of organisational culture in promoting integrity and ethical behaviour. Explore case studies of successful governance and anti-corruption initiatives and their outcomes. Develop an integrated approach to governance and anti-corruption, considering various stakeholder perspectives. Present strategies for fostering a culture of accountability and transparency within organisations. Applied activity: Participants will create a comprehensive governance and anti-corruption framework for a fictional organisation, integrating all learned concepts and strategies into a cohesive plan for implementation. They will present their frameworks to the class for feedback and refinement. Output: A governance and anti-corruption framework document ready for implementation. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7832 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7832 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15115 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15115 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7822 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7822 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7840 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7840 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7819 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7819 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7829 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7829 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7816 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7816 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15116 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15116 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7826 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7826 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7837 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7837 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7833 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7833 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7823 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7823 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15117 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15117 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7841 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7841 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7820 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7820 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7830 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7830 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7817 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7817 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15118 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15118 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7827 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7827 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7838 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7838 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7834 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7834 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7824 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7824 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7842 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7842 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15119 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15119 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7821 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7821 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7831 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7831 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7818 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7818 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7828 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7828 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15120 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15120 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7839 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7839 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7835 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7835 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7825 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7825 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7843 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7843 ## Certified Risk Management Professional URL: https://smarthorizon.uk/course/certified-risk-management-professional Brochure: https://smarthorizon.uk/course/certified-risk-management-professional/brochure.pdf Course reference: certified-risk-management-professional Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Certified Risk Management Professional course equips participants with essential skills to identify, assess, and mitigate risks in various organisational contexts. The programme focuses on practical applications of risk management frameworks, tools, and techniques to enhance decision-making and strategic planning. Why attend: Organisations face a myriad of uncertainties that can significantly impact their objectives and operational efficiency. Professionals in risk management must be equipped to identify, assess, and mitigate risks effectively to protect assets and ensure business continuity. This course addresses the critical need for robust risk management strategies that align with organisational goals and comply with regulatory requirements. Participants will learn to navigate complex risk landscapes, making informed decisions that enhance resilience and adaptability in their organisations. By mastering these skills, attendees will be better positioned to contribute to strategic planning and operational success. The course provides hands-on experience through practical exercises that simulate real-world risk scenarios. Participants will engage in tasks such as analysing risk profiles, developing tailored mitigation strategies, and communicating risk assessments to diverse stakeholders. This immersive approach ensures that attendees can apply their skills immediately, enhancing their value within their organisations. By mastering risk management techniques, participants will improve their ability to anticipate potential challenges and respond proactively, ultimately leading to more effective risk governance and a culture of continuous improvement. This training is essential for professionals who wish to elevate their risk management capabilities and drive organisational success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of case studies, interactive workshops, and simulations to foster practical learning. Participants will work on real-world scenarios to identify risks, assess their impact, and formulate management strategies. Each session culminates in the creation of specific risk management documents, such as risk registers and mitigation plans, providing tangible outputs that reinforce learning. Group discussions and peer feedback will enhance collaborative problem-solving skills, while expert facilitation will ensure that participants grasp complex concepts and apply them effectively. This approach not only solidifies theoretical knowledge but also builds confidence in applying risk management practices in their organisations, preparing participants for real-world challenges. Target audience: This course is suitable for: Risk Managers responsible for organisational risk strategies and frameworks. Project Managers overseeing risk assessments and mitigation plans in projects. Compliance Officers ensuring adherence to regulations and standards. Business Analysts evaluating risk factors in decision-making processes and strategic initiatives. Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Barcelona, Cape Town, Vienna Course objectives: - Analyse organisational risk profiles using established frameworks and tools to inform decision-making. - Assess the impact of identified risks on business objectives and operational effectiveness. - Design risk mitigation strategies tailored to specific scenarios and organisational contexts. - Prioritise risks based on likelihood, impact, and organisational priorities for effective management. - Construct comprehensive risk management plans for projects and initiatives to guide implementation. - Justify risk management decisions to stakeholders effectively and persuasively to gain support. - Evaluate the effectiveness of implemented risk management strategies and practices for continuous improvement. - Communicate risk management concepts clearly to diverse audiences to enhance understanding. Target competencies: - Identifying and analysing risks in various organisational contexts. - Developing and implementing effective risk management strategies. - Communicating risk assessments and mitigation plans to stakeholders clearly. - Utilising risk management tools and software effectively in practice. - Integrating risk management into strategic planning and operational processes. - Evaluating the effectiveness of risk mitigation efforts and strategies. Course outline: - Day 1: Foundations of Risk Management. Introduction to risk management concepts, terminology, and importance in organisations. Overview of risk management frameworks: ISO 31000, COSO, and other relevant standards. Identifying types of risks: operational, financial, strategic, and compliance risks in practice. Understanding the risk management process: identification, assessment, response, and monitoring effectively. The role of risk culture in fostering effective risk management practices within teams. Applied activity: Participants will analyse a fictional organisation's risk profile, identifying potential risks and categorising them according to type. They will use a risk matrix to assess the likelihood and impact of each risk, facilitating a comprehensive understanding of the risk landscape. Output: A detailed risk register outlining identified risks, their assessments, and initial recommendations for mitigation. - Day 2: Risk Assessment Techniques. Qualitative vs quantitative risk assessment methods and their applications in various contexts. Conducting risk assessments: tools and techniques for effective analysis and reporting. Utilising SWOT analysis for comprehensive risk identification and prioritisation. Scenario analysis and its application in assessing potential risks and impacts. Risk prioritisation techniques: risk scoring, ranking, and decision matrices for informed choices. Applied activity: In groups, participants will conduct a qualitative risk assessment for a project scenario, utilising SWOT analysis and risk scoring methods to prioritise identified risks. This collaborative effort will enhance understanding of risk dynamics and team-based decision-making. Output: A prioritised risk assessment report for the project, including identified risks and their implications. - Day 3: Developing Risk Mitigation Strategies. Creating risk response strategies: avoidance, reduction, transfer, and acceptance tailored to risks. Developing contingency plans for high-priority risks identified in assessments to ensure preparedness. Integrating risk management into project planning and execution phases for alignment. Communicating risk mitigation strategies to stakeholders effectively for buy-in. Monitoring and reviewing risk management plans for continuous improvement and adaptation. Applied activity: Participants will develop a risk mitigation strategy for a high-priority risk identified in the previous day's assessment. This will include contingency plans, resource allocation, and communication strategies to ensure stakeholder buy-in and support. Output: A comprehensive risk mitigation plan with detailed strategies and communication guidelines. - Day 4: Implementing Risk Management Plans. Best practices for implementing risk management strategies within organisations effectively. Tools for monitoring and reporting risks effectively to stakeholders for transparency. Engaging stakeholders in the risk management process for better outcomes and collaboration. Evaluating the effectiveness of risk management initiatives and strategies for improvement. Continuous improvement in risk management practices and frameworks to adapt to changes. Applied activity: Participants will simulate the implementation of a risk management plan in a fictional project, monitoring risks and adjusting strategies as necessary based on feedback and outcomes. This practical exercise will reinforce the importance of adaptability in risk management. Output: A report detailing the implementation process, outcomes, and adjustments made during the simulation. - Day 5: Integrated Risk Management Application. Bringing together risk management concepts across different organisational functions for synergy. Case study analysis of successful risk management implementations in various sectors and contexts. Developing a holistic risk management framework for an organisation to guide practices. Collaborative risk management: engaging cross-functional teams in risk discussions and strategies. Final project: presenting a comprehensive risk management strategy to peers for evaluation. Applied activity: Participants will work in teams to create and present a comprehensive risk management strategy for a fictional organisation, integrating all learned concepts and tools. This final project will require collaboration and application of all skills acquired throughout the course. Output: A presentation and written report of the risk management strategy, demonstrating understanding and application of course concepts. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7861 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7861 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7851 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7851 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7868 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7868 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7847 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7847 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15121 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15121 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7858 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7858 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7844 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7844 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7855 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7855 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7865 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7865 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7862 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7862 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15122 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15122 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7852 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7852 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7869 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7869 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7848 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7848 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7859 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7859 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15123 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15123 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7845 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7845 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7856 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7856 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7866 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7866 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15124 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15124 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7863 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7863 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7853 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7853 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7870 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7870 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7849 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7849 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15125 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15125 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7860 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7860 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7846 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7846 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7857 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7857 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7867 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7867 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7864 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7864 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15126 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15126 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7854 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7854 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7871 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7871 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7850 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7850 ## Data Analysis for Internal Auditing URL: https://smarthorizon.uk/course/data-analysis-for-internal-auditing Brochure: https://smarthorizon.uk/course/data-analysis-for-internal-auditing/brochure.pdf Course reference: data-analysis-for-internal-auditing Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course equips internal auditors with essential data analysis skills to enhance audit effectiveness. Participants will learn to apply analytical techniques, interpret data patterns, and leverage tools for informed decision-making, ultimately improving compliance and risk management within their organisations. Why attend: Internal auditors face increasing demands for data-driven insights to support compliance and risk management. Understanding data analysis allows auditors to identify anomalies, trends, and areas of concern more effectively, leading to more informed audit conclusions. This course addresses the critical need for auditors to enhance their analytical capabilities in a data-rich environment, enabling them to make data-backed decisions that improve operational efficiency and compliance outcomes. By mastering data analysis, auditors can better assess risk, detect fraud, and provide actionable insights that contribute to the overall governance framework of their organisations. Participants will engage in practical exercises that simulate real-world auditing scenarios, enabling them to apply data analysis techniques directly to their work. They will learn to use statistical tools to interpret complex data sets and develop visualisations that communicate findings effectively. By mastering these skills, auditors can improve their ability to assess financial integrity, operational efficiency, and regulatory compliance, thus adding significant value to their organisations. The course will empower auditors to integrate data analysis into their audit processes, ensuring that their findings are not only accurate but also relevant and impactful. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a blend of hands-on workshops, case studies, and practical exercises to reinforce learning. Participants will work with real datasets to conduct analyses using statistical tools and software, facilitating a deeper understanding of data interpretation. Exercises will include data cleaning, statistical analysis, and report generation, allowing participants to produce tangible outputs such as analytical reports and visualisations. This approach ensures that participants not only learn theoretical concepts but also gain practical experience that they can apply immediately in their auditing roles, enhancing their overall effectiveness and efficiency in data-driven audits. The focus on real-world applications solidifies their learning and prepares them for immediate implementation. Target audience: This course is suitable for: Internal Auditors seeking to enhance their analytical skills. Compliance Officers responsible for ensuring regulatory adherence. Risk Managers focused on identifying and mitigating organisational risks. Finance Professionals involved in internal audit processes. Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Cape Town, Vienna Course objectives: - Analyse data sets to identify trends and anomalies relevant to internal audits. - Evaluate the effectiveness of various data analysis tools in auditing processes. - Construct data visualisations that clearly communicate audit findings and insights to stakeholders. - Prioritise audit areas based on data-driven risk assessments and findings. - Justify the selection of specific analytical techniques for different audit scenarios and objectives. - Assess the impact of data integrity on audit conclusions and recommendations for improvement. - Develop actionable insights from data analysis to inform audit strategies and enhance compliance. Target competencies: - Proficient in data analysis techniques applicable to auditing. - Skilled in using analytical tools and software for audit purposes. - Capable of interpreting complex data sets for audit insights. - Adept at communicating findings through data visualisations. - Experienced in conducting risk assessments based on data analysis. - Knowledgeable about data integrity and its implications for audits. - Competent in developing data-driven audit strategies. Course outline: - Day 1: Foundations of Data Analysis in Auditing. Introduction to data analysis concepts relevant to auditing and its significance. Overview of key data analysis tools and software used in audits. Understanding different data types and sources applicable to audit contexts. The role of data analysis in enhancing audit effectiveness and compliance. Ethical considerations in data handling and analysis for auditors. Applied activity: Participants will review a fictional audit case and identify potential data sources for analysis. They will discuss the relevance of each data type to the audit objectives and outline an initial data analysis plan, considering ethical implications. Output: A preliminary data analysis plan outlining data sources and analysis objectives. - Day 2: Data Collection and Preparation. Techniques for effective data collection in audits, including sampling methods. Data cleaning and preparation methods for accurate analysis outcomes. Identifying and addressing data quality issues that may affect audits. Using software tools for data extraction, transformation, and manipulation. Documenting data preparation processes to maintain audit trails and transparency. Applied activity: Using provided datasets, participants will clean and prepare the data for analysis, addressing any identified quality issues. They will document their process and decisions made during data preparation, ensuring clarity and reproducibility. Output: A cleaned dataset and a documented data preparation report. - Day 3: Descriptive Analytics and Reporting. Introduction to descriptive statistics and their application in audits for summarising data. Techniques for summarising and visualising data to highlight key findings. Creating effective audit reports based on descriptive analysis and insights. Interpreting summary statistics to inform audit findings and recommendations. Communicating results to stakeholders clearly and effectively through visual aids. Applied activity: Participants will analyse a cleaned dataset to create summary statistics and visualisations. They will prepare a brief report summarising their findings and insights relevant to the audit, focusing on clarity and impact. Output: A descriptive analysis report with visualisations and key findings. - Day 4: Advanced Data Analysis Techniques. Exploring inferential statistics for audit decision-making and hypothesis testing. Using regression analysis to identify relationships and predictors in data. Applying data mining techniques to uncover hidden patterns and trends. Understanding the role of predictive analytics in enhancing audit effectiveness. Evaluating the effectiveness of advanced analytical methods in real-world scenarios. Applied activity: Participants will apply regression analysis to a dataset to identify key predictors of audit risk. They will interpret the results and discuss their implications for the audit process, considering how to apply these insights. Output: A report detailing regression analysis findings and their relevance to audit risk. - Day 5: Integrating Data Analysis into the Audit Process. Developing a data-driven audit strategy that incorporates analytical techniques. Integrating data analysis findings into audit planning and execution phases. Using data analysis for continuous monitoring and improvement of audit processes. Case studies of successful data-driven audits and lessons learned. Best practices for sustaining data analysis capabilities in auditing functions. Applied activity: In teams, participants will develop a comprehensive audit plan incorporating data analysis techniques learned throughout the course. They will present their plan, highlighting the role of data analysis in addressing audit objectives and improving outcomes. Output: A comprehensive audit plan that integrates data analysis strategies. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7896 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7896 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15127 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15127 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7875 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7875 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7886 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7886 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7872 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7872 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7883 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7883 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7893 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7893 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7890 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7890 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15128 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15128 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7880 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7880 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7897 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7897 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7876 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7876 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7887 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7887 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15129 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15129 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7873 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7873 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7884 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7884 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7894 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7894 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7891 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7891 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15130 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15130 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7881 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7881 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7898 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7898 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7877 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7877 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7888 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7888 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15131 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15131 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7874 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7874 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7885 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7885 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7895 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7895 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7892 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7892 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7882 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7882 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15132 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15132 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7899 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7899 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7878 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7878 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7889 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7889 ## Certificate in Modern Internal Audit Practices (CMIAP) URL: https://smarthorizon.uk/course/certificate-in-modern-internal-audit-practices-cmiap Brochure: https://smarthorizon.uk/course/certificate-in-modern-internal-audit-practices-cmiap/brochure.pdf Course reference: certificate-in-modern-internal-audit-practices-cmiap Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The Certificate in Modern Internal Audit Practices (CMIAP) equips professionals with advanced skills in internal auditing. Participants will explore contemporary methodologies, risk assessment techniques, and compliance frameworks, enhancing their ability to deliver value and assurance in their organisations. Why attend: Internal auditors face increasing pressure to provide insights that drive organisational performance while ensuring compliance with regulations. This course addresses the challenges of adapting to evolving risk landscapes and stakeholder expectations. Participants will learn to identify and mitigate risks effectively, ensuring their audits contribute to strategic objectives. Skills such as developing audit plans, utilising data analytics, and communicating findings will be emphasised, enabling auditors to enhance their role as trusted advisors within their organisations. The ability to navigate complex regulatory environments and apply best practices in internal auditing is crucial for maintaining organisational integrity and fostering stakeholder confidence. The practical skills developed during this course will empower participants to conduct thorough audits, assess internal controls, and communicate findings effectively. Through real-world scenarios and case studies, attendees will practice critical decision-making and analytical skills, enabling them to add value to their organisations and enhance their professional credibility. Participants will also explore the integration of technology in auditing processes, allowing them to leverage data analytics and automation. This course prepares auditors to navigate complexities in compliance and risk management, ultimately fostering a culture of continuous improvement and accountability. By mastering these competencies, participants will be better equipped to influence organisational strategy and support sustainable growth. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: This course employs a blend of interactive workshops, case studies, and simulations to facilitate experiential learning. Participants will engage in group discussions, role-playing exercises, and practical assessments, allowing them to apply theoretical concepts in realistic scenarios. The outputs include audit reports, risk assessments, and compliance checklists, demonstrating their ability to implement modern internal audit practices effectively. Each session is designed to encourage collaboration and critical thinking, ensuring that participants not only understand the material but can also apply it in their professional environments. This hands-on approach reinforces learning and prepares participants for real-world auditing challenges, fostering a deeper understanding of the internal audit function and its strategic importance. Target audience: This course is suitable for: Internal auditors seeking to enhance their skills and knowledge in modern practices. Compliance officers responsible for ensuring adherence to regulatory standards. Risk management professionals involved in assessing and mitigating organisational risks. Finance professionals interested in understanding the audit process and its implications. Destinations: Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Barcelona, Vienna Course objectives: - Analyse the principles of modern internal auditing and their application in various contexts. - Assess organisational risks using contemporary risk assessment frameworks and tools. - Design effective internal audit plans that align with organisational objectives and risk profiles. - Evaluate internal controls and compliance measures to identify areas for improvement. - Construct comprehensive audit reports that communicate findings and recommendations clearly. - Justify the use of technology in enhancing internal audit processes and data analysis. - Prioritise audit activities based on risk assessments and stakeholder needs. Target competencies: - Conducting risk assessments using modern frameworks. - Developing and executing internal audit plans effectively. - Communicating audit findings to stakeholders clearly and persuasively. - Utilising technology and data analytics in audit processes. - Evaluating compliance with relevant regulations and standards. - Implementing best practices in internal control assessments. Course outline: - Day 1: Foundations of Modern Internal Auditing. Overview of internal auditing standards and frameworks, including ISO 19011 Key principles of risk-based auditing and their importance in practice Understanding the role of internal audit in corporate governance and strategy Stakeholder expectations and effective communication strategies for auditors Ethics and professionalism in auditing practices and decision-making processes Applied activity: Participants will review a fictional organisation's internal audit charter and identify gaps in alignment with modern practices. They will discuss how to enhance the charter to better meet stakeholder expectations and ensure compliance with auditing standards, focusing on ethical considerations and governance. Output: A revised internal audit charter that reflects modern auditing principles and stakeholder needs. - Day 2: Risk Assessment Methodologies. Identifying and categorising organisational risks using risk matrices and heat maps Applying risk assessment frameworks (e.g., COSO, ISO 31000) effectively in audits Techniques for risk prioritisation and developing mitigation strategies Developing risk assessment matrices for audit planning and execution Integrating risk assessment findings into the internal audit process for better outcomes Applied activity: In groups, participants will analyse a case study of an organisation facing multiple risks. They will develop a risk assessment matrix and propose mitigation strategies for the top three identified risks, considering their impact on the audit plan and organisational objectives. Output: A risk assessment matrix and a report outlining proposed mitigation strategies for the organisation. - Day 3: Internal Audit Planning and Execution. Developing an internal audit plan aligned with strategic objectives and risk profiles Setting clear audit objectives and defining the scope of audits based on risk assessments Utilising data analytics in audit planning and execution for enhanced insights Conducting fieldwork and gathering evidence systematically during audits Documenting audit findings and recommendations for stakeholders effectively Applied activity: Participants will create an internal audit plan for a fictional organisation, including objectives, scope, and resource allocation. They will simulate the execution of one audit activity based on their plan, focusing on evidence collection and analysis to support their findings. Output: An internal audit plan document and a summary of findings from the simulated audit activity. - Day 4: Evaluating Internal Controls and Compliance. Understanding internal control frameworks (e.g., COSO) and their application in audits Assessing the effectiveness of internal controls through testing and evaluation Compliance requirements and their implications for audits in various sectors Techniques for testing controls and compliance measures effectively Reporting on control deficiencies and compliance issues to management and stakeholders Applied activity: Participants will evaluate the internal controls of a fictional organisation based on provided documentation. They will identify weaknesses and suggest improvements to enhance compliance and effectiveness, preparing to communicate these findings to management in a clear and actionable manner. Output: An evaluation report detailing control weaknesses and recommended improvements for compliance. - Day 5: Integrating Technology in Internal Auditing. Emerging technologies in internal auditing (e.g., AI, blockchain) and their relevance to auditors Data analytics techniques for auditors to enhance insights and decision-making Automating audit processes and workflows for efficiency and accuracy Cybersecurity considerations in audits and risk assessments to protect data integrity Future trends in internal auditing and adapting to technological changes Applied activity: In teams, participants will explore a case where technology failed to mitigate a risk. They will analyse the situation and propose how technology could have been better integrated into the audit process, focusing on lessons learned and recommendations for future audits. Output: A presentation outlining the analysis and proposed technology integration strategies for improved auditing. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7924 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7924 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7904 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7904 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15133 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15133 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7914 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7914 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7900 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7900 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7911 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7911 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7921 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7921 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7918 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7918 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7908 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7908 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15134 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15134 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7925 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7925 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7905 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7905 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7915 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7915 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15135 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15135 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7901 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7901 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7912 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7912 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7922 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7922 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7919 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7919 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7909 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7909 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15136 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15136 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7926 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7926 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7906 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7906 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7916 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7916 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7902 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7902 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15137 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15137 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7913 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7913 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7923 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7923 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7920 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7920 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15138 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15138 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7910 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7910 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7927 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7927 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7907 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7907 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7917 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7917 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7903 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7903 ## Certified Data Protection Officer (CDPO) URL: https://smarthorizon.uk/course/cdpo Brochure: https://smarthorizon.uk/course/cdpo/brochure.pdf Course reference: cdpo Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This Certified Data Protection Officer (CDPO) course equips professionals with essential knowledge and skills to manage data protection compliance, implement privacy policies, and mitigate risks. Participants will learn to navigate legal frameworks and develop practical strategies for safeguarding personal data in their organisations. Why attend: Data protection is a critical concern for organisations, especially with the rise of digital data and stringent regulations like GDPR. Professionals must grasp the complexities of data protection laws to ensure compliance and avoid significant penalties. This course addresses the pressing need for organisations to implement effective data protection strategies, enabling participants to confidently manage compliance tasks, conduct audits, and assess risks associated with personal data handling. Additionally, understanding the implications of data breaches and the importance of safeguarding sensitive information is vital for maintaining customer trust and organisational reputation. Participants will engage in practical exercises that simulate real-world scenarios, such as conducting data protection impact assessments and responding to data breaches. By developing these capabilities, attendees will be prepared to fulfil the role of a Data Protection Officer, ensuring their organisation adheres to relevant regulations, builds trust with customers, and effectively communicates data protection policies across all levels of the organisation. This course will empower participants to make informed decisions regarding data management, implement robust data protection measures, and lead initiatives that promote a culture of privacy within their organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course employs a mix of case studies, interactive workshops, and practical simulations to reinforce learning. Participants will analyse real-world data breaches, engage in group discussions on compliance strategies, and complete hands-on exercises such as drafting data protection policies. Outputs will include a comprehensive data protection impact assessment and a tailored compliance strategy, ensuring participants can apply their knowledge effectively in their roles. Additionally, peer feedback will be integrated to enhance collaborative learning and understanding of diverse perspectives on data protection issues. This approach ensures that participants not only learn theoretical concepts but also gain practical skills applicable in their work environments. Target audience: This course is suitable for: Data Protection Officers responsible for compliance and risk management. Compliance officers seeking to enhance their data protection knowledge. IT professionals involved in data security and privacy initiatives. Legal advisors focusing on data protection law and regulations. Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Barcelona Course objectives: - Assess data protection laws and regulations relevant to their organisation's operations. - Design a data protection policy that meets compliance requirements and organisational needs. - Conduct a data protection impact assessment for a new project or initiative. - Evaluate the effectiveness of existing data protection measures and identify gaps. - Develop a response plan for potential data breaches, including notification procedures. - Justify the implementation of data protection training for staff and stakeholders. Target competencies: - Conducting thorough data protection assessments and audits. - Implementing effective data protection policies and procedures. - Managing data breach response and notification processes. - Communicating data protection requirements to stakeholders. - Analysing and interpreting data protection legislation. - Fostering a culture of data protection awareness within the organisation. Course outline: - Day 1: Introduction to Data Protection and Legal Frameworks. Overview of data protection principles and concepts relevant to GDPR and DPA 2018 Key legislation: GDPR, DPA 2018, and other relevant laws impacting data protection Roles and responsibilities of a Data Protection Officer within an organisation Understanding personal data and sensitive data categories, including examples Implications of non-compliance: penalties, reputational damage, and legal consequences Applied activity: Participants will review a fictional organisation's data handling practices and identify compliance gaps against GDPR requirements. They will consider the implications of their findings and how to address these gaps effectively, presenting their recommendations to the group for discussion. Output: A report outlining identified gaps and actionable recommendations for compliance. - Day 2: Developing Data Protection Policies and Procedures. Components of an effective data protection policy and its importance Best practices for data retention and minimisation in line with legal requirements Creating procedures for data subject rights requests, including access and erasure Establishing data processing agreements with third parties to ensure compliance Implementing data protection by design and by default in projects Applied activity: Participants will draft a data protection policy for a fictional organisation, incorporating best practices, legal requirements, and specific organisational needs. They will also consider stakeholder input and operational feasibility to ensure the policy is practical and effective. Output: A comprehensive data protection policy document that outlines compliance measures. - Day 3: Conducting Data Protection Impact Assessments (DPIAs). Purpose and importance of DPIAs in identifying risks to personal data Steps to conduct a DPIA, including stakeholder engagement and documentation Identifying risks and mitigation strategies throughout the DPIA process Engaging stakeholders in the DPIA process to ensure comprehensive assessment Documenting and reporting DPIA findings for compliance and accountability Applied activity: Participants will conduct a DPIA for a new project involving personal data processing. They will identify risks and propose mitigation measures based on established guidelines and organisational context, ensuring thorough documentation of their findings and recommendations. Output: A completed DPIA report with risk assessment, mitigation strategies, and compliance recommendations. - Day 4: Data Breach Management and Response Planning. Understanding types of data breaches and their implications for organisations Legal obligations for breach notification under GDPR and DPA 2018 Developing an incident response plan that outlines roles and responsibilities Communicating with stakeholders during a breach, including customers and regulators Post-breach analysis and lessons learned to improve future responses Applied activity: Participants will create a data breach response plan for a fictional scenario, detailing notification procedures, communication strategies, and mitigation steps. They will ensure that all legal obligations are met and that stakeholders are informed throughout the process. Output: A comprehensive data breach response plan that outlines roles, responsibilities, and communication strategies. - Day 5: Integrating Data Protection into Organisational Culture. Importance of data protection training and awareness for all employees Strategies for fostering a data protection culture across the organisation Engaging employees in data protection initiatives through workshops and training Monitoring and auditing data protection compliance regularly to ensure effectiveness Continuous improvement in data protection practices based on feedback and audits Applied activity: Participants will design a data protection training programme for employees, outlining key topics, delivery methods, and assessment strategies. They will ensure the programme meets organisational needs and fosters a culture of compliance and awareness among staff. Output: A detailed training programme outline that includes objectives, content, and evaluation methods. Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7943 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7943 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15139 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15139 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7928 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7928 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7939 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7939 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7950 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7950 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7947 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7947 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7936 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7936 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7953 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7953 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7933 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7933 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15140 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15140 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7944 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7944 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7929 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7929 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7940 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7940 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15141 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15141 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7951 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7951 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7948 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7948 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7937 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7937 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7954 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7954 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15142 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15142 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7934 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7934 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7945 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7945 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7930 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7930 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7941 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7941 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15143 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15143 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7952 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7952 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7949 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7949 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7938 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7938 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7955 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7955 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7935 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7935 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15144 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15144 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7946 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7946 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7931 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7931 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7942 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7942 ## Executive Presence and Influence URL: https://smarthorizon.uk/course/executive-presence-and-influence Brochure: https://smarthorizon.uk/course/executive-presence-and-influence/brochure.pdf Course reference: executive-presence-and-influence Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Senior roles depend as much on how leaders are perceived as on what they know. This five-day course helps managers and executives build the credibility, composure and influence needed to lead meetings, win support for ideas and represent their organisation with confidence. Participants work on how they communicate under pressure, how they read and engage different stakeholders, and how they build trust across functions and levels. Practical exercises, peer feedback and recorded practice turn concepts into habits that can be applied immediately at work. Why attend: Many capable professionals are overlooked for senior responsibilities because their ideas do not land with decision-makers. This course helps you understand the components of executive presence, from gravitas and clarity to listening and composure, and gives you practical techniques to influence without formal authority. You will leave with a personal presence and influence plan built around the real situations you face. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines short facilitator inputs with practical exercises, recorded presentation practice, stakeholder mapping, role plays of difficult conversations and structured peer feedback. Participants apply each technique to scenarios from their own role and build a personal development plan over the five days. Target audience: This course is suitable for: Managers preparing for senior or executive roles Heads of department and functional leaders Project and programme leaders who work across functions Technical specialists who present to senior stakeholders High-potential professionals in leadership development programmes Destinations: Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Vienna, Barcelona Course objectives: - Explain the behaviours and signals that shape executive presence - Communicate key messages clearly and concisely to senior audiences - Map stakeholders and plan influence strategies for important decisions - Stay composed and credible in high-pressure meetings and challenging conversations - Use storytelling and evidence to win support for ideas and proposals - Create a personal plan to strengthen presence and influence at work Target competencies: - Executive communication - Stakeholder influence - Composure under pressure - Persuasive storytelling - Active listening and rapport - Personal brand and credibility Course outline: - Day 1: Understanding Executive Presence. Defining executive presence: gravitas, communication and appearance How senior stakeholders form judgements about credibility Self-assessment of current strengths and development areas The link between presence, trust and influence Practical exercise: First-impression analysis using recorded introductions - Day 2: Communicating with Clarity and Impact. Structuring messages for senior audiences: the answer-first approach Using voice, pace and body language to reinforce key points Making complex information simple and memorable Handling questions and interruptions with confidence Practical exercise: Delivering a three-minute executive briefing - Day 3: Influence Without Authority. Principles of persuasion and how decisions are made in organisations Stakeholder mapping: interests, influence and concerns Building coalitions and gaining early support for ideas Adapting influence style to different personalities Case study: Securing approval for a cross-functional initiative - Day 4: Composure in Challenging Situations. Managing pressure, nerves and emotional reactions Disagreeing constructively with senior colleagues Handling conflict, push-back and difficult questions Maintaining credibility when delivering unwelcome news Role play: Navigating a tense executive meeting - Day 5: Building Your Leadership Brand. Defining the reputation you want to build Visibility, networking and strategic relationships Using storytelling to communicate vision and values Creating habits that sustain presence over time Capstone: Personal executive presence and influence plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15145 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15145 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3962 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3962 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3973 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3973 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3969 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3969 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3959 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3959 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3977 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3977 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3956 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3956 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15146 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15146 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3966 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3966 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3953 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3953 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3963 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3963 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3974 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3974 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15147 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15147 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3970 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3970 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3960 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3960 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3978 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3978 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3957 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3957 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15148 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15148 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3967 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3967 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3954 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3954 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3964 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3964 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3975 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3975 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15149 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15149 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3971 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3971 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3961 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3961 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3979 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3979 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3958 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3958 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15150 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15150 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3968 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3968 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3955 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3955 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3965 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3965 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 3976 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3976 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3972 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3972 ## Leading Hybrid and Remote Teams URL: https://smarthorizon.uk/course/leading-hybrid-and-remote-teams Brochure: https://smarthorizon.uk/course/leading-hybrid-and-remote-teams/brochure.pdf Course reference: leading-hybrid-and-remote-teams Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hybrid working is now a permanent feature of many organisations, yet leading people who are not in the same place every day requires different skills. This course equips managers to build trust, maintain performance and keep teams connected across locations and time zones. Participants learn how to set clear expectations, run effective virtual and hybrid meetings, use collaboration tools purposefully, support wellbeing and ensure fairness between office-based and remote colleagues. The course concludes with a practical hybrid team charter that participants can introduce in their own teams. Why attend: Remote and hybrid teams can be highly productive, but only when leaders adapt how they communicate, delegate and measure results. This course gives you practical frameworks and tools to lead distributed teams with confidence, avoid proximity bias and create a team culture that works wherever people are located. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning is delivered through facilitated discussion, case studies of hybrid organisations, simulations of virtual meetings, team-charter workshops and peer coaching. Participants bring real challenges from their own teams and develop solutions throughout the week. Target audience: This course is suitable for: Team leaders and line managers of hybrid or remote teams Department heads managing staff across sites or countries Project managers leading virtual project teams HR and organisational development professionals Managers preparing to introduce hybrid working Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Cape Town, Barcelona, Rome Course objectives: - Identify the specific leadership challenges of hybrid and remote work - Set clear goals, responsibilities and ways of working for distributed teams - Run engaging and productive virtual and hybrid meetings - Build trust, inclusion and team identity across locations - Manage performance based on outcomes rather than presence - Create a hybrid team charter tailored to their own team Target competencies: - Remote leadership - Virtual communication - Outcome-based performance management - Team trust and inclusion - Digital collaboration - Wellbeing awareness Course outline: - Day 1: The Hybrid Workplace. How hybrid and remote work have changed leadership expectations Common pitfalls: isolation, proximity bias and communication gaps Choosing the right hybrid model for different roles Assessing the current state of your team Practical exercise: Mapping your team's ways of working - Day 2: Communication and Collaboration. Synchronous and asynchronous communication: when to use each Designing effective virtual and hybrid meetings Choosing and governing collaboration tools Reducing digital overload and meeting fatigue Simulation: Facilitating a hybrid team meeting - Day 3: Trust, Inclusion and Team Culture. Building trust when teams rarely meet in person Ensuring fairness between remote and office-based colleagues Onboarding new team members remotely Creating rituals that strengthen team identity Case study: Rebuilding cohesion in a dispersed team - Day 4: Performance and Development at a Distance. Setting clear objectives and measurable outcomes Effective one-to-ones and feedback in virtual settings Coaching and developing remote employees Recognising and addressing performance issues early Role play: A remote performance conversation - Day 5: Wellbeing and Sustainable Hybrid Working. Recognising signs of stress and disengagement remotely Boundaries, flexibility and the right to disconnect Leading change towards new working patterns Measuring team health and engagement Capstone: Developing a hybrid team charter Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3990 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3990 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4001 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4001 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3997 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3997 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3986 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3986 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4005 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4005 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3983 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3983 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15151 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15151 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3994 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3994 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3980 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3980 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3991 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3991 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4002 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4002 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15152 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15152 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3998 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3998 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3987 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3987 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4006 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4006 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3984 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3984 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15153 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15153 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3995 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3995 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3981 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3981 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3992 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3992 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4003 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4003 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15154 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15154 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 3999 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3999 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3988 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3988 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4007 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4007 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 3985 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3985 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15155 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15155 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 3996 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3996 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 3982 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3982 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 3993 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3993 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4004 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4004 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15156 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15156 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4000 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4000 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 3989 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-3989 ## Business Acumen for Managers URL: https://smarthorizon.uk/course/business-acumen-for-managers Brochure: https://smarthorizon.uk/course/business-acumen-for-managers/brochure.pdf Course reference: business-acumen-for-managers Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Managers make better decisions when they understand how their organisation creates value and makes money. This course builds the commercial awareness that managers need to connect daily decisions with financial results, customer value and competitive position. Participants learn to read key financial indicators, understand cost and margin drivers, evaluate trade-offs and present proposals in business terms. A business simulation brings the concepts together, allowing participants to see how operational, commercial and financial decisions interact over several trading periods. Why attend: Technical expertise alone is rarely enough for promotion to senior management. Leaders are expected to speak the language of the business, understand the numbers and weigh commercial trade-offs. This course gives you a practical, jargon-free foundation in business acumen that you can apply to budgets, proposals and everyday management decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses a team-based business simulation, short practical inputs, analysis of real company results, case studies and exercises that link participants' own roles to financial and strategic outcomes. Target audience: This course is suitable for: Newly appointed and middle managers Technical and functional specialists moving into management Project managers responsible for budgets and business cases Professionals in non-financial roles who influence business results High-potential employees in management development programmes Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Explain how organisations create value and generate profit - Interpret key financial indicators and management reports - Identify the main drivers of revenue, cost, margin and cash - Evaluate decisions using commercial and financial criteria - Build a business case that links proposals to measurable value - Connect their team's activities to organisational strategy Target competencies: - Commercial awareness - Financial literacy - Value-driver analysis - Business case development - Strategic alignment - Trade-off decision-making Course outline: - Day 1: How Businesses Create Value. Business models and sources of competitive advantage Customers, value propositions and pricing How strategy translates into operations Understanding your organisation's value chain Exercise: Mapping how your team contributes to value - Day 2: Reading the Numbers. The income statement, balance sheet and cash flow in plain language Key ratios: margin, return, liquidity and efficiency Understanding management reports and dashboards Why profitable companies can run out of cash Exercise: Analysing a company's annual results - Day 3: Value Drivers and Trade-Offs. Revenue, cost, volume and margin drivers Fixed and variable costs and break-even analysis Working capital and its impact on cash Evaluating trade-offs between quality, cost and speed Case study: Improving profitability in a business unit - Day 4: Making the Business Case. Structuring a persuasive business case Estimating benefits, costs and risks Simple investment appraisal: payback and return Presenting proposals to senior decision-makers Workshop: Building a business case for a real initiative - Day 5: Applying Business Acumen. Business simulation: running a company over several periods Reviewing decisions and their financial consequences Linking performance measures to strategy Developing commercial habits as a manager Capstone: Personal business acumen action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4024 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4024 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4014 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4014 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4032 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4032 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4011 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4011 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4021 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4021 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15157 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15157 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4008 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4008 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4018 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4018 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4029 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4029 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4025 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4025 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15158 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15158 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4015 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4015 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4033 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4033 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4012 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4012 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4022 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4022 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15159 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15159 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4009 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4009 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4019 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4019 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4030 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4030 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4026 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4026 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4016 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4016 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15160 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15160 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4034 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4034 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4013 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4013 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4023 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4023 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4010 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4010 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15161 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15161 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4020 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4020 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4031 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4031 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4027 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4027 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15162 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15162 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4017 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4017 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4035 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4035 ## Decision Intelligence: Data-Driven Decision-Making for Leaders URL: https://smarthorizon.uk/course/decision-intelligence-data-driven-decision-making-for-leaders Brochure: https://smarthorizon.uk/course/decision-intelligence-data-driven-decision-making-for-leaders/brochure.pdf Course reference: decision-intelligence-data-driven-decision-making-for-leaders Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leaders now have access to more data than ever, but more data does not automatically lead to better decisions. Decision intelligence combines data analysis, behavioural insight and structured decision methods to improve the quality and speed of important choices. This course shows leaders how to frame decisions, ask the right analytical questions, interpret evidence critically, use AI and analytics appropriately and avoid common cognitive biases. Participants practise structured decision techniques on realistic scenarios and design a decision framework for their own area. Why attend: Poor decisions are often caused not by a lack of information but by unclear framing, overconfidence and misinterpreted data. This course helps you combine analytics, judgement and structured methods so that you can make faster, better-justified decisions and explain them with confidence to stakeholders. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines facilitator inputs with decision simulations, data interpretation exercises, bias-spotting activities, AI-assisted analysis demonstrations and group workshops in which participants design decision processes for real business problems. Target audience: This course is suitable for: Senior managers and executives Department heads responsible for strategic or operational decisions Strategy, planning and performance professionals Managers working with analytics or business intelligence teams Leaders involved in digital or AI transformation Destinations: Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Vienna, Barcelona Course objectives: - Frame business decisions clearly, including objectives, options and constraints - Ask the right analytical questions and interpret data critically - Recognise and reduce cognitive biases in individual and group decisions - Use scenario analysis and probabilistic thinking to manage uncertainty - Understand how AI and analytics can support, but not replace, judgement - Design a decision framework and governance process for their area Target competencies: - Decision framing - Data literacy for leaders - Bias awareness - Scenario and risk analysis - AI-assisted decision support - Decision governance Course outline: - Day 1: Foundations of Decision Intelligence. Why good leaders still make poor decisions Types of decisions: strategic, tactical, operational and reversible Framing the decision: objectives, options and criteria From data to insight to action Exercise: Reframing a current decision in your organisation - Day 2: Data Literacy for Decision-Makers. Asking the right questions of data and analysts Understanding variation, correlation and causation Reading dashboards and avoiding misleading charts Assessing data quality and limitations Exercise: Challenging an analytical recommendation - Day 3: Judgement, Bias and Group Decisions. Common cognitive biases: anchoring, confirmation and overconfidence Groupthink and how to encourage healthy challenge Techniques: pre-mortems, red teams and devil's advocacy Balancing intuition and evidence Simulation: A high-stakes group decision - Day 4: Decisions Under Uncertainty. Scenario planning and sensitivity analysis Expected value and probabilistic thinking Using AI, forecasting and predictive analytics appropriately Knowing when to decide, wait or experiment Case study: Investment decision under uncertain demand - Day 5: Building a Decision-Making Culture. Decision rights, accountability and governance Documenting and communicating decisions Learning from decisions through reviews and feedback loops Ethical and responsible use of data and AI in decisions Capstone: Designing a decision framework for your area Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4053 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4053 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4043 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4043 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15163 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15163 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4060 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4060 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4039 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4039 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4050 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4050 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4036 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4036 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4047 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4047 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4057 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4057 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15164 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15164 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4054 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4054 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4044 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4044 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4061 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4061 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4040 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4040 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15165 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15165 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4051 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4051 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4037 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4037 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4048 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4048 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4058 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4058 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15166 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15166 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4055 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4055 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4045 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4045 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4062 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4062 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4041 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4041 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15167 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15167 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4052 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4052 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4038 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4038 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4049 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4049 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4059 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4059 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15168 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15168 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4056 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4056 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4046 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4046 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4063 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4063 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4042 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4042 ## Leading Through Uncertainty: Resilience and Adaptive Leadership URL: https://smarthorizon.uk/course/leading-through-uncertainty-resilience-and-adaptive-leadership Brochure: https://smarthorizon.uk/course/leading-through-uncertainty-resilience-and-adaptive-leadership/brochure.pdf Course reference: leading-through-uncertainty-resilience-and-adaptive-leadership Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Economic volatility, technological disruption and rapid change have become normal operating conditions. This course helps leaders guide their teams through uncertainty while maintaining focus, morale and performance. Participants explore adaptive leadership principles, personal and team resilience, communication during change, and practical methods for making progress when the future is unclear. The course combines reflection, case studies and practical tools so that participants leave with a clear plan for leading themselves and their teams through ongoing change. Why attend: Traditional planning and control approaches struggle when conditions change quickly. Leaders need the ability to stay calm, adapt their approach and help others do the same. This course gives you practical tools to build resilience, communicate honestly in uncertain times and keep teams engaged and productive. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants learn through guided reflection, resilience assessments, case studies of organisations facing disruption, scenario exercises, peer coaching and practical planning workshops. Target audience: This course is suitable for: Managers and leaders at all levels Leaders of teams undergoing restructuring or transformation Project and change leaders HR and organisational development professionals Professionals preparing for leadership roles in fast-changing sectors Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Barcelona, Vienna Course objectives: - Explain the principles of adaptive leadership in complex environments - Strengthen personal resilience and manage pressure effectively - Build team resilience, psychological safety and adaptability - Communicate clearly and honestly during uncertainty and change - Use short planning cycles and experiments to make progress - Develop a personal and team resilience action plan Target competencies: - Adaptive leadership - Personal resilience - Change communication - Psychological safety - Agile planning - Coaching under pressure Course outline: - Day 1: Leadership in a Volatile World. Understanding volatility, uncertainty, complexity and ambiguity Technical problems versus adaptive challenges How leaders' reactions shape team behaviour Self-assessment: your response to uncertainty Exercise: Identifying the adaptive challenges in your role - Day 2: Personal Resilience. The science of stress, energy and recovery Mindset, perspective and emotional regulation Practical routines for sustaining performance Recognising early signs of burnout Workshop: Building a personal resilience routine - Day 3: Building Resilient Teams. Psychological safety and why it matters in uncertain times Encouraging learning, experimentation and candour Supporting team members through stress and change Maintaining engagement when plans keep changing Case study: A team that adapted through disruption - Day 4: Communicating Through Uncertainty. Being honest when answers are not yet known Structuring change messages for different audiences Listening, sensing and responding to concerns Handling resistance and rumours Role play: Briefing a team on an uncertain change - Day 5: Making Progress When the Future Is Unclear. Short planning cycles, priorities and decision rules Running small experiments and learning quickly Scenario thinking for leaders Balancing stability and change Capstone: Personal and team resilience action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4088 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4088 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15169 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15169 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4067 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4067 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4078 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4078 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4064 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4064 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4075 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4075 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4085 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4085 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4082 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4082 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4072 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4072 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15170 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15170 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4089 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4089 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4068 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4068 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4079 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4079 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15171 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15171 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4065 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4065 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4076 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4076 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4086 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4086 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4083 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4083 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15172 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15172 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4073 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4073 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4090 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4090 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4069 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4069 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4080 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4080 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15173 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15173 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4066 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4066 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4077 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4077 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4087 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4087 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4084 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4084 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4074 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4074 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15174 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15174 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4091 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4091 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4070 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4070 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4081 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4081 ## ESG Investing and Sustainable Finance URL: https://smarthorizon.uk/course/esg-investing-and-sustainable-finance Brochure: https://smarthorizon.uk/course/esg-investing-and-sustainable-finance/brochure.pdf Course reference: esg-investing-and-sustainable-finance Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sustainable finance has moved from a niche activity to a core expectation of investors, lenders and regulators. This course explains how environmental, social and governance factors are integrated into investment, lending and corporate finance decisions. Participants examine ESG data and ratings, green and sustainability-linked financing instruments, EU sustainable finance regulation, climate-related financial risk and the prevention of greenwashing. Practical exercises cover ESG integration in portfolio analysis, evaluating green bond frameworks and assessing the credibility of sustainability claims. Why attend: Finance professionals increasingly need to understand how ESG factors affect risk, value and access to capital. This course gives you a practical understanding of sustainable finance instruments, regulation and analysis methods, enabling you to contribute confidently to ESG-related investment and financing decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert-led sessions with analysis of real sustainable finance transactions, ESG data exercises, regulatory case studies, group discussions and practical workshops on evaluating green and sustainability-linked instruments. Target audience: This course is suitable for: Investment analysts and portfolio managers Corporate finance and treasury professionals Bankers and credit risk professionals Sustainability and ESG specialists working with finance teams Risk, compliance and investor relations professionals Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Cape Town, Barcelona Course objectives: - Explain the principles and market landscape of sustainable finance - Integrate ESG factors into investment and credit analysis - Evaluate green, social and sustainability-linked bonds and loans - Understand key regulation including the EU Taxonomy and SFDR - Assess climate-related financial risks and opportunities - Identify and avoid greenwashing in products and disclosures Target competencies: - ESG integration - Sustainable finance instruments - EU sustainable finance regulation - Climate risk analysis - ESG data evaluation - Greenwashing prevention Course outline: - Day 1: Foundations of Sustainable Finance. The growth of sustainable finance and investor expectations ESG factors and their link to financial performance Approaches: exclusion, integration, thematic and impact investing Key market participants and initiatives Exercise: Identifying material ESG issues for different sectors - Day 2: ESG Data, Ratings and Analysis. Sources of ESG data and their limitations Understanding ESG ratings and why they differ Integrating ESG into equity and credit analysis Materiality and sector-specific considerations Exercise: ESG integration in a company valuation - Day 3: Sustainable Financing Instruments. Green, social and sustainability bonds Sustainability-linked bonds and loans Use-of-proceeds frameworks and external reviews Pricing, reporting and investor demand Case study: Evaluating a green bond framework - Day 4: Regulation and Disclosure. EU Taxonomy and its technical screening criteria Sustainable Finance Disclosure Regulation (SFDR) Corporate sustainability reporting and its use by investors Greenwashing risks and regulatory enforcement Workshop: Reviewing a fund's sustainability disclosures - Day 5: Climate Risk and Strategy. Physical and transition risks in financial portfolios Scenario analysis and stress testing Net-zero commitments and transition plans Engagement and stewardship strategies Capstone: Designing a sustainable finance strategy for an organisation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4116 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4116 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4096 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4096 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4106 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4106 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4092 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4092 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15175 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15175 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4103 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4103 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4113 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4113 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4110 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4110 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4100 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4100 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15176 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15176 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4117 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4117 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4097 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4097 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4107 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4107 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4093 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4093 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15177 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15177 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4104 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4104 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4114 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4114 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4111 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4111 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4101 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4101 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15178 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15178 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4118 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4118 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4098 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4098 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4108 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4108 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4094 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4094 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15179 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15179 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4105 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4105 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4115 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4115 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4112 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4112 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4102 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4102 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15180 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15180 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4119 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4119 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4099 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4099 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4109 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4109 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4095 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4095 ## Financial Planning and Analysis (FP&A) with Advanced Analytics URL: https://smarthorizon.uk/course/financial-planning-and-analysis-fp-and-a-with-advanced-analytics Brochure: https://smarthorizon.uk/course/financial-planning-and-analysis-fp-and-a-with-advanced-analytics/brochure.pdf Course reference: financial-planning-and-analysis-fp-and-a-with-advanced-analytics Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Financial planning and analysis teams are expected to move beyond reporting what happened to explaining why it happened and what should happen next. This course equips finance professionals with modern FP&A practices, including driver-based planning, rolling forecasts, scenario modelling, variance analysis and effective business partnering. Participants also explore how advanced analytics, automation and AI tools improve forecast accuracy and speed. Practical work in spreadsheets and dashboards helps participants build models and insights that support better management decisions. Why attend: Traditional annual budgets are often outdated before they are approved. This course shows you how to build agile, driver-based planning processes, use analytics to improve forecasts and communicate insights that influence decisions. You will return with practical models and techniques you can apply in your own FP&A cycle. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert explanation with hands-on spreadsheet modelling, dashboard exercises, demonstrations of analytics and AI tools, business partnering role plays and case studies from FP&A transformation projects. Target audience: This course is suitable for: FP&A analysts and managers Financial controllers and management accountants Budgeting and forecasting professionals Finance business partners Finance professionals involved in finance transformation Destinations: Vienna, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Rome, Barcelona Course objectives: - Design driver-based planning and rolling forecast processes - Build flexible financial models for scenarios and sensitivities - Perform insightful variance and performance analysis - Apply analytics and AI techniques to improve forecast accuracy - Present financial insights clearly to non-financial managers - Act as an effective finance business partner Target competencies: - Driver-based planning - Rolling forecasts - Financial modelling - Variance analysis - Forecasting analytics - Finance business partnering Course outline: - Day 1: Modern FP&A. The evolving role of FP&A in organisations Limitations of traditional budgeting Integrated business planning and its components Assessing FP&A maturity Exercise: Mapping your current planning cycle - Day 2: Driver-Based Planning and Rolling Forecasts. Identifying operational and financial drivers Building a driver-based planning model Designing rolling forecasts and forecast horizons Linking plans to strategy and KPIs Workshop: Building a driver-based forecast - Day 3: Scenario Modelling and Analysis. Scenario, sensitivity and what-if analysis Variance analysis that explains root causes Profitability analysis by product, customer and channel Model design best practice and error control Exercise: Scenario model for a pricing decision - Day 4: Analytics, Automation and AI in FP&A. Statistical and machine learning forecasting approaches Automating data collection and reporting Using AI assistants to accelerate analysis safely Dashboards and self-service reporting Demonstration: Comparing forecast methods on real data - Day 5: Business Partnering and Insight Communication. From numbers to insight: telling the story behind the data Influencing operational managers with financial analysis Presenting forecasts, risks and opportunities Building an FP&A improvement roadmap Capstone: Presenting an FP&A insight pack to leadership Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15181 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15181 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4135 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4135 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4120 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4120 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4131 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4131 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4142 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4142 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4139 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4139 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4128 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4128 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15182 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15182 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4145 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4145 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4125 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4125 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4136 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4136 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4121 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4121 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15183 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15183 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4132 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4132 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4143 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4143 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4140 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4140 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4129 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4129 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15184 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15184 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4146 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4146 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4126 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4126 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4137 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4137 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4122 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4122 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4133 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4133 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15185 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15185 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4144 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4144 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4141 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4141 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4130 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4130 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4147 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4147 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15186 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15186 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4127 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4127 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4138 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4138 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4123 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4123 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4134 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4134 ## Hybrid Project Management: Combining Predictive and Agile Methods URL: https://smarthorizon.uk/course/hybrid-project-management-combining-predictive-and-agile-methods Brochure: https://smarthorizon.uk/course/hybrid-project-management-combining-predictive-and-agile-methods/brochure.pdf Course reference: hybrid-project-management-combining-predictive-and-agile-methods Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Few organisations use a single project approach for every project. Many combine the governance and planning strength of predictive methods with the flexibility and customer focus of agile. This course shows project managers how to select and tailor the right approach, integrate plan-driven and iterative work, manage scope and change, and report progress to stakeholders who expect both predictability and adaptability. Participants apply hybrid techniques to a realistic project case and design a tailored delivery approach for their own projects. Why attend: Project managers are often asked to deliver fixed commitments while responding to changing requirements. Hybrid project management offers a practical way to balance control and flexibility. This course gives you the tools to tailor your approach, avoid common pitfalls and lead hybrid projects with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning combines short concept sessions with a running project simulation, planning workshops, agile ceremonies practice, governance case studies and group exercises in tailoring delivery approaches. Target audience: This course is suitable for: Project managers and project leads Programme managers and PMO professionals Product owners and scrum masters working with governance teams Engineering, IT and business change project professionals Professionals preparing for project management certification Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Cape Town, Barcelona, Vienna Course objectives: - Compare predictive, agile and hybrid project approaches - Select and tailor the right delivery approach for a project - Combine milestone planning with iterative delivery - Manage scope, change and backlog in hybrid environments - Report progress and risk to traditional governance boards - Lead teams working with mixed methods Target competencies: - Delivery approach tailoring - Hybrid planning - Backlog and scope management - Agile ceremonies - Project governance - Stakeholder reporting Course outline: - Day 1: Choosing the Right Project Approach. Predictive, iterative, incremental and agile life cycles Factors that determine the best approach What hybrid project management means in practice Common hybrid models used by organisations Exercise: Assessing project characteristics to select an approach - Day 2: Planning in a Hybrid Environment. Combining roadmaps, milestones and iterations Work breakdown structures and product backlogs Estimating with both traditional and agile techniques Integrating dependencies and long-lead items Workshop: Building a hybrid project plan - Day 3: Delivering and Managing Change. Running iterations within a governed project Scope, change control and backlog refinement Managing risks, issues and assumptions Quality and acceptance in iterative delivery Simulation: Delivering two iterations of the case project - Day 4: Governance, Reporting and Stakeholders. Stage gates and agile delivery: making them work together Hybrid progress metrics: earned value, burn-up and velocity Reporting to sponsors and steering committees Managing contracts and suppliers in hybrid projects Case study: Recovering a hybrid project in difficulty - Day 5: Leading Hybrid Teams. Roles and responsibilities in hybrid projects Building collaboration between agile and traditional teams Continuous improvement and retrospectives Scaling hybrid practices across a portfolio Capstone: Designing a tailored delivery approach for your project Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4162 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4162 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4148 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4148 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4158 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4158 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4169 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4169 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4166 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4166 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15187 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15187 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4155 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4155 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4173 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4173 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4152 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4152 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4163 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4163 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15188 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15188 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4149 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4149 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4159 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4159 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4170 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4170 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4167 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4167 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15189 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15189 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4156 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4156 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4174 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4174 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4153 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4153 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4164 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4164 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15190 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15190 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4150 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4150 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4160 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4160 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4171 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4171 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15191 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15191 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4168 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4168 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4157 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4157 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4175 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4175 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4154 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4154 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4165 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4165 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15192 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15192 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4151 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4151 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4161 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4161 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4172 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4172 ## Benefits Realisation Management for Projects and Programmes URL: https://smarthorizon.uk/course/benefits-realisation-management-for-projects-and-programmes Brochure: https://smarthorizon.uk/course/benefits-realisation-management-for-projects-and-programmes/brochure.pdf Course reference: benefits-realisation-management-for-projects-and-programmes Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Projects are funded to deliver benefits, yet many organisations struggle to show whether those benefits were ever achieved. Benefits realisation management provides a structured way to identify, plan, measure and deliver the value that projects and programmes promise. This course covers benefits identification and mapping, measurement and baselines, ownership and accountability, benefits tracking through the life cycle and post-implementation review. Participants build a benefits map and realisation plan for a real initiative from their organisation. Why attend: Delivering on time and on budget is not enough if the expected value never materialises. This course helps you link projects to strategic outcomes, define measurable benefits and keep stakeholders accountable for realising them, improving investment decisions and the credibility of your portfolio. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses expert input, benefits-mapping workshops, measurement exercises, case studies of successful and failed programmes and group work on participants' own projects. Target audience: This course is suitable for: Programme and project managers PMO and portfolio management professionals Business case writers and investment appraisal teams Sponsors and senior responsible owners Business change and transformation managers Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Barcelona, Vienna, Rome Course objectives: - Explain the principles of benefits realisation management - Identify and map benefits from strategic objectives to project outputs - Define measurable benefits with baselines, targets and owners - Develop a benefits realisation plan and tracking process - Manage dis-benefits, risks and changes that affect value - Conduct post-implementation and benefits reviews Target competencies: - Benefits identification - Benefits mapping - Performance measurement - Benefits ownership - Portfolio value management - Post-implementation review Course outline: - Day 1: Why Benefits Matter. From outputs to outcomes to benefits Common reasons projects fail to deliver value Principles of benefits realisation management Roles: sponsor, benefits owner and project manager Exercise: Reviewing benefits in an existing business case - Day 2: Identifying and Mapping Benefits. Linking strategy, objectives and benefits Benefits dependency mapping Financial, non-financial and dis-benefits Avoiding double counting and optimism bias Workshop: Building a benefits map - Day 3: Measuring Benefits. Selecting meaningful benefit measures Setting baselines, targets and timeframes Data collection and attribution challenges Benefits profiles and documentation Exercise: Defining measures for a transformation programme - Day 4: Planning and Tracking Realisation. Benefits realisation plans and schedules Business change required to realise benefits Tracking benefits through stage gates Managing changes and risks that affect benefits Case study: Realising benefits in a digital programme - Day 5: Reviewing and Embedding Value. Post-implementation and benefits reviews Lessons learned and portfolio feedback Embedding benefits management in governance Building a benefits culture in the organisation Capstone: Benefits realisation plan for your initiative Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4186 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4186 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4197 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4197 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4193 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4193 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4183 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4183 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15193 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15193 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4201 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4201 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4180 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4180 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4190 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4190 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4177 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4177 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15194 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15194 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4187 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4187 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4198 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4198 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4194 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4194 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4184 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4184 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15195 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15195 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4202 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4202 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4181 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4181 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4191 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4191 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4178 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4178 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15196 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15196 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4188 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4188 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4199 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4199 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4195 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4195 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4185 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4185 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15197 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15197 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4203 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4203 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4182 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4182 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4192 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4192 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4179 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4179 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4189 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4189 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15198 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15198 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4200 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4200 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4196 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4196 ## AI in Human Resources: Recruitment, Learning and Workforce Analytics URL: https://smarthorizon.uk/course/ai-in-human-resources-recruitment-learning-and-workforce-analytics Brochure: https://smarthorizon.uk/course/ai-in-human-resources-recruitment-learning-and-workforce-analytics/brochure.pdf Course reference: ai-in-human-resources-recruitment-learning-and-workforce-analytics Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Artificial intelligence is changing how organisations attract, develop and retain people. This course gives HR professionals a practical understanding of AI applications across the employee life cycle, including recruitment and screening, onboarding, learning personalisation, workforce analytics, employee support and HR service delivery. Participants also examine the legal, ethical and fairness considerations that must be managed when AI affects people decisions. The course concludes with an AI adoption roadmap for the participant's HR function. Why attend: HR leaders are under pressure to use AI responsibly to improve efficiency and employee experience. This course helps you identify high-value AI use cases, evaluate tools and vendors, manage bias and privacy risks and lead AI adoption in HR with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines demonstrations of AI tools, hands-on generative AI exercises, HR analytics case studies, ethics and risk discussions and workshops to build an AI roadmap for HR. Target audience: This course is suitable for: HR directors and HR managers Talent acquisition and learning and development professionals HR business partners and HR operations specialists HR analytics and HR information systems professionals Managers leading HR transformation Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Explain how AI, machine learning and generative AI are used in HR - Identify high-value AI use cases across the employee life cycle - Use generative AI tools safely for everyday HR tasks - Apply workforce analytics to retention, performance and planning - Manage bias, privacy, transparency and legal risks of AI in HR - Develop an AI adoption roadmap for the HR function Target competencies: - AI in talent acquisition - HR analytics - Generative AI for HR - Responsible AI in people decisions - HR technology evaluation - HR digital transformation Course outline: - Day 1: AI and the Future of HR. Key AI concepts explained for HR professionals How AI is reshaping HR service delivery Mapping AI opportunities across the employee life cycle Benefits, limitations and realistic expectations Exercise: Identifying AI opportunities in your HR processes - Day 2: AI in Recruitment and Onboarding. AI-supported sourcing, screening and assessment Chatbots and candidate experience Writing job descriptions and interview guides with generative AI Bias risks in automated hiring and how to mitigate them Practical exercise: Designing a responsible AI-assisted hiring process - Day 3: AI in Learning and Development. Personalised learning paths and skills recommendations Generative AI for content creation and coaching Skills inference and skills taxonomies Measuring learning impact with analytics Workshop: Creating an AI-supported learning programme - Day 4: Workforce Analytics and Prediction. People data sources and data quality Predicting attrition and identifying engagement drivers Workforce planning and scenario modelling Presenting people insights to leadership Case study: Using analytics to reduce employee turnover - Day 5: Responsible Adoption of AI in HR. Legal requirements, data protection and transparency Fairness, explainability and human oversight Evaluating HR technology vendors Change management and employee trust Capstone: AI adoption roadmap for your HR function Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4214 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4214 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4225 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4225 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4221 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4221 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4210 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4210 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4229 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4229 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4207 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4207 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15199 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15199 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4218 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4218 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4204 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4204 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4215 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4215 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4226 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4226 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15200 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15200 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4222 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4222 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4211 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4211 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4230 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4230 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4208 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4208 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15201 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15201 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4219 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4219 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4205 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4205 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4216 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4216 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4227 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4227 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15202 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15202 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4223 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4223 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4212 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4212 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4231 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4231 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4209 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4209 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15203 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15203 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4220 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4220 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4206 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4206 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4217 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4217 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4228 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4228 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15204 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15204 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4224 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4224 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4213 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4213 ## Employee Experience Design URL: https://smarthorizon.uk/course/employee-experience-design Brochure: https://smarthorizon.uk/course/employee-experience-design/brochure.pdf Course reference: employee-experience-design Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations that design great employee experiences attract better talent, retain key people and achieve higher engagement. This course applies design thinking and customer-experience methods to the employee journey, from attraction and onboarding to development, recognition and exit. Participants learn how to map employee journeys, gather meaningful feedback, identify moments that matter, redesign processes and measure the impact of improvements. Working on real challenges from their organisations, participants prototype practical solutions and build an employee experience improvement plan. Why attend: Engagement surveys alone rarely change how work feels for employees. This course gives you practical methods to understand employees' real experiences, prioritise improvements and design HR processes and workplace practices that people value, with measurable results for the business. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme uses design-thinking workshops, journey-mapping exercises, employee persona development, interview practice, case studies of leading employers and rapid prototyping of improvement ideas. Target audience: This course is suitable for: HR managers and HR business partners Talent, engagement and culture specialists Internal communications and organisational development professionals Line managers responsible for team engagement HR transformation and HR operations leaders Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Rome Course objectives: - Explain the business value of employee experience - Map employee journeys and identify moments that matter - Use listening methods to gather meaningful employee insight - Apply design thinking to redesign HR processes and practices - Measure employee experience and link it to business outcomes - Create an employee experience improvement plan Target competencies: - Employee journey mapping - Design thinking - Employee listening - Experience measurement - Process redesign - Culture and engagement Course outline: - Day 1: The Case for Employee Experience. From engagement to experience: what has changed Links between employee experience, customer experience and performance Components: culture, technology and physical workplace Assessing your organisation's current experience Exercise: Identifying employee experience pain points - Day 2: Understanding Employees. Employee personas and segments Listening methods: surveys, pulse checks, interviews and focus groups Analysing qualitative and quantitative feedback Identifying moments that matter Workshop: Creating employee personas - Day 3: Mapping and Redesigning Journeys. Building an end-to-end employee journey map Onboarding, development, recognition and exit journeys Design thinking: ideate, prototype and test Involving employees in co-design Practical exercise: Redesigning the onboarding journey - Day 4: Enablers of Great Experience. The role of managers in daily experience Digital tools and HR self-service Wellbeing, flexibility and the workplace Recognition and career growth Case study: Transforming employee experience in a growing company - Day 5: Measuring and Sustaining Impact. Employee experience metrics and dashboards Linking experience data to retention and productivity Prioritising and funding improvements Governance and continuous improvement Capstone: Employee experience improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4248 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4248 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4238 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4238 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4256 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4256 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4235 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4235 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15205 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15205 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4245 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4245 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4232 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4232 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4242 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4242 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4253 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4253 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4249 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4249 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15206 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15206 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4239 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4239 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4257 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4257 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4236 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4236 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4246 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4246 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15207 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15207 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4233 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4233 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4243 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4243 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4254 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4254 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4250 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4250 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15208 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15208 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4240 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4240 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4258 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4258 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4237 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4237 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15209 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15209 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4247 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4247 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4234 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4234 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4244 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4244 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4255 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4255 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4251 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4251 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15210 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15210 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4241 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4241 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4259 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4259 ## Skills-Based Organisation: Reskilling and Internal Mobility URL: https://smarthorizon.uk/course/skills-based-organisation-reskilling-and-internal-mobility Brochure: https://smarthorizon.uk/course/skills-based-organisation-reskilling-and-internal-mobility/brochure.pdf Course reference: skills-based-organisation-reskilling-and-internal-mobility Catalogue record updated: 2026-10-25T20:42:39.852Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Rapid technological change means that job titles and qualifications are no longer reliable indicators of what people can do. Leading organisations are shifting to skills-based approaches for hiring, development, deployment and career progression. This course explains how to build a skills taxonomy, assess current capabilities, identify future skills gaps, design reskilling and upskilling programmes and create internal talent marketplaces that improve mobility. Participants develop a practical skills strategy and implementation roadmap for their organisation. Why attend: Skills shortages, automation and AI are changing workforce needs faster than traditional HR processes can respond. This course shows you how a skills-based approach can help your organisation fill critical gaps, retain talent through internal opportunities and prepare the workforce for the future. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants learn through facilitated sessions, skills-mapping workshops, case studies of skills-based organisations, technology demonstrations, group design exercises and peer review of implementation plans. Target audience: This course is suitable for: HR directors and talent management leaders Learning and development managers Workforce planning specialists HR business partners Leaders responsible for transformation and capability building Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Singapore, London, Dubai, Frankfurt, Cape Town, Rome, Vienna Course objectives: - Explain the principles and benefits of a skills-based organisation - Build and maintain a practical skills taxonomy - Assess current workforce skills and identify future gaps - Design reskilling and upskilling programmes linked to business needs - Create internal mobility and talent marketplace practices - Develop a skills strategy and implementation roadmap Target competencies: - Skills taxonomy design - Skills gap analysis - Reskilling programme design - Internal mobility - Strategic workforce planning - Talent marketplace design Course outline: - Day 1: From Jobs to Skills. Why organisations are moving to skills-based models Skills, competencies and roles: key definitions Impact of automation and AI on future skills Benefits and challenges of skills-based approaches Exercise: Assessing your organisation's readiness - Day 2: Building a Skills Taxonomy. Approaches to skills frameworks and taxonomies Identifying critical and future skills Skills data sources and inference technology Governance and maintenance of the taxonomy Workshop: Drafting a skills framework for one job family - Day 3: Assessing Skills and Gaps. Skills assessment methods and validation Workforce skills inventories Future skills demand and scenario planning Prioritising critical gaps Exercise: Conducting a skills gap analysis - Day 4: Reskilling, Upskilling and Mobility. Designing reskilling pathways Learning in the flow of work, academies and partnerships Internal talent marketplaces and gig assignments Skills-based hiring and career paths Case study: Redeploying employees affected by automation - Day 5: Implementing a Skills Strategy. Business case and stakeholder engagement Technology and data requirements Measuring outcomes: mobility, retention and capability Change management for managers and employees Capstone: Skills strategy and implementation roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4277 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4277 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4267 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4267 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4284 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4284 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4263 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4263 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15211 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15211 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4274 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4274 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4260 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4260 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4271 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4271 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4281 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4281 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15212 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15212 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4278 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4278 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4268 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4268 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4285 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4285 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4264 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4264 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15213 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15213 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4275 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4275 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4261 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4261 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4272 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4272 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4282 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4282 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15214 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15214 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4279 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4279 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4269 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4269 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4286 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4286 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4265 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4265 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15215 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15215 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4276 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4276 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4262 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4262 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4273 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4273 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4283 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4283 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15216 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15216 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4280 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4280 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4270 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4270 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4287 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4287 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4266 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4266 ## Wellbeing and Mental Health at Work for Managers URL: https://smarthorizon.uk/course/wellbeing-and-mental-health-at-work-for-managers Brochure: https://smarthorizon.uk/course/wellbeing-and-mental-health-at-work-for-managers/brochure.pdf Course reference: wellbeing-and-mental-health-at-work-for-managers Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Managers play a critical role in creating healthy workplaces, yet many feel unprepared to recognise or respond to mental health concerns. This course builds managers' confidence to support employee wellbeing, hold sensitive conversations, make reasonable adjustments and prevent work-related stress. Participants explore the causes of stress and burnout, legal responsibilities, workload and job design, signposting to professional support and their own wellbeing as leaders. The course focuses on practical behaviour that managers can apply immediately, within appropriate boundaries. Why attend: Poor mental health at work affects productivity, absence and retention, and managers are often the first to notice when someone is struggling. This course gives you the knowledge and skills to respond appropriately, create supportive team conditions and know when and how to refer people to specialist help. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines facilitated discussion, case scenarios, conversation practice in safe settings, stress risk-assessment exercises and personal reflection. It is not clinical training and does not qualify participants to diagnose or treat mental health conditions. Target audience: This course is suitable for: Line managers and team leaders Department and functional heads HR professionals and HR business partners Health, safety and wellbeing coordinators Supervisors in high-pressure work environments Destinations: Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Rome, Vienna Course objectives: - Explain the business and human case for workplace wellbeing - Recognise early signs of stress, anxiety and burnout - Hold supportive and confidential wellbeing conversations - Identify work-related causes of stress and reduce them - Understand managers' responsibilities and reasonable adjustments - Develop a team wellbeing plan and look after their own wellbeing Target competencies: - Wellbeing awareness - Supportive conversations - Stress risk assessment - Reasonable adjustments - Healthy team practices - Self-care for leaders Course outline: - Day 1: Understanding Workplace Wellbeing. Physical, mental, social and financial wellbeing The impact of poor wellbeing on individuals and organisations Common mental health conditions and stigma Organisational and legal responsibilities Exercise: Assessing wellbeing in your team - Day 2: Stress, Burnout and Their Causes. How stress works and when it becomes harmful Work-related stressors: demands, control, support and change Recognising burnout and presenteeism Stress risk assessment approaches Workshop: Identifying stress risks in a team - Day 3: Supportive Conversations. Preparing for a wellbeing conversation Listening, empathy and appropriate boundaries Confidentiality and record-keeping Signposting to professional and employee assistance support Practice: Structured wellbeing conversations - Day 4: Adjustments, Absence and Return to Work. Reasonable adjustments and flexible arrangements Managing absence with care and fairness Supporting return to work after illness Working with HR and occupational health Case study: Supporting an employee through a difficult period - Day 5: Creating a Healthy Team Culture. Workload, job design and realistic expectations Psychological safety and inclusive team practices Leaders' own wellbeing and role modelling Measuring and sustaining wellbeing initiatives Capstone: Team wellbeing action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4312 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4312 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4291 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4291 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4302 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4302 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4288 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4288 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15217 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15217 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4299 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4299 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4309 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4309 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4306 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4306 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4296 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4296 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4313 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4313 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15218 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15218 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4292 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4292 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4303 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4303 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4289 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4289 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15219 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15219 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4300 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4300 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4310 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4310 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4307 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4307 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4297 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4297 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15220 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15220 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4314 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4314 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4293 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4293 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4304 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4304 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4290 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4290 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15221 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15221 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4301 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4301 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4311 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4311 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4308 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4308 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4298 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4298 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4315 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4315 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15222 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15222 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4294 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4294 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4305 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4305 ## Data Strategy for Business Leaders URL: https://smarthorizon.uk/course/data-strategy-for-business-leaders Brochure: https://smarthorizon.uk/course/data-strategy-for-business-leaders/brochure.pdf Course reference: data-strategy-for-business-leaders Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Data is one of an organisation's most valuable assets, but only when it is managed and used with clear purpose. This course helps business leaders define a data strategy that supports organisational goals, from identifying high-value data use cases to establishing governance, data quality, architecture choices, analytics capabilities and a data-driven culture. Participants learn how to prioritise investments, manage risks and measure value, and develop a practical data strategy roadmap that links data initiatives directly to business outcomes. Why attend: Many organisations invest in data platforms and dashboards without clear business value. This course gives you a structured approach to data strategy so that investments in data, analytics and AI are prioritised, governed and measured according to the value they create. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines strategic frameworks with case studies, maturity assessments, use-case prioritisation workshops, governance design exercises and peer review of participants' data strategy roadmaps. Target audience: This course is suitable for: Senior managers and business unit leaders Chief data officers and data managers IT and digital transformation leaders Strategy, finance and performance professionals Analytics and business intelligence managers Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Barcelona, Cape Town, Vienna Course objectives: - Explain the components of an effective data strategy - Identify and prioritise high-value data and analytics use cases - Establish data governance roles, policies and quality standards - Understand key data architecture and platform choices - Build data literacy and a data-driven culture - Develop a data strategy roadmap with measurable outcomes Target competencies: - Data strategy development - Use-case prioritisation - Data governance - Data quality management - Data architecture awareness - Data-driven culture Course outline: - Day 1: Why Data Strategy Matters. Data as a strategic asset Common reasons data initiatives fail Components of a data strategy Assessing data maturity Exercise: Data maturity assessment for your organisation - Day 2: Identifying Data Value. Linking data to strategic objectives Data and analytics use cases across functions Prioritising use cases by value and feasibility Building the business case for data investments Workshop: Use-case prioritisation matrix - Day 3: Governance and Data Quality. Data ownership, stewardship and accountability Policies, standards and data catalogues Data quality dimensions and improvement Privacy, security and regulatory requirements Case study: Establishing data governance in a large organisation - Day 4: Architecture, Platforms and Capabilities. Data warehouses, data lakes and modern data platforms Integration, master data and reference data Analytics, AI and self-service capabilities Build, buy and partner decisions Exercise: Evaluating platform options for a scenario - Day 5: Culture and Roadmap. Data literacy and skills development Operating models for data teams Measuring the value of data initiatives Change management and sponsorship Capstone: Data strategy roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4340 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4340 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4320 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4320 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4330 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4330 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4316 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4316 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4327 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4327 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15223 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15223 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4337 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4337 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4334 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4334 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4324 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4324 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4341 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4341 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4321 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4321 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15224 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15224 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4331 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4331 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4317 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4317 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4328 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4328 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15225 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15225 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4338 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4338 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4335 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4335 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4325 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4325 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4342 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4342 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15226 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15226 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4322 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4322 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4332 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4332 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4318 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4318 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4329 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4329 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4339 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4339 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15227 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15227 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4336 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4336 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4326 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4326 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4343 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4343 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15228 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15228 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4323 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4323 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4333 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4333 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4319 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4319 ## Retrieval-Augmented Generation (RAG): Building AI Knowledge Assistants URL: https://smarthorizon.uk/course/retrieval-augmented-generation-rag-building-ai-knowledge-assistants Brochure: https://smarthorizon.uk/course/retrieval-augmented-generation-rag-building-ai-knowledge-assistants/brochure.pdf Course reference: retrieval-augmented-generation-rag-building-ai-knowledge-assistants Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Retrieval-augmented generation allows organisations to build AI assistants that answer questions using their own documents, policies and knowledge bases, with references to the sources used. This course explains how RAG systems work and guides participants through planning, building and evaluating a knowledge assistant. Topics include document preparation, chunking, embeddings, vector search, prompt design, evaluation, security and governance. Participants work with practical tools to build a working prototype and leave with a plan for deploying a reliable knowledge assistant in their organisation. Why attend: General-purpose chatbots do not know your organisation's policies, products or procedures, and they may produce confident but wrong answers. RAG addresses this by grounding responses in trusted content. This course gives you the practical understanding needed to design, build and govern accurate, secure AI knowledge assistants. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is highly practical, combining short technical explanations with guided hands-on labs, architecture design workshops, evaluation exercises and security and governance case studies. Basic familiarity with data or IT concepts is helpful; advanced programming is not required for most exercises. Target audience: This course is suitable for: IT, data and digital transformation professionals Knowledge management and information managers Business analysts and solution architects Innovation and AI project teams Technical managers evaluating AI assistant solutions Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Vienna, Rome, Barcelona Course objectives: - Explain how large language models and retrieval-augmented generation work - Prepare and structure organisational content for retrieval - Understand embeddings, vector databases and search strategies - Design prompts and workflows that produce grounded, cited answers - Evaluate accuracy, relevance and hallucination risk - Apply security, access control and governance to AI assistants Target competencies: - RAG architecture - Content preparation - Vector search - Prompt engineering - AI evaluation - AI security and governance Course outline: - Day 1: Foundations of LLMs and RAG. How large language models generate answers Limitations: hallucination, knowledge cut-off and context limits What retrieval-augmented generation adds Typical enterprise knowledge assistant use cases Exercise: Identifying RAG opportunities in your organisation - Day 2: Preparing Knowledge Sources. Selecting and cleaning documents Chunking strategies and metadata Embeddings and semantic similarity Keeping content current and version-controlled Lab: Preparing a document collection for retrieval - Day 3: Retrieval and Generation. Vector databases and hybrid search Ranking and filtering results Prompt templates for grounded and cited answers Conversation memory and follow-up questions Lab: Building a prototype knowledge assistant - Day 4: Evaluation and Improvement. Measuring answer accuracy, relevance and faithfulness Building test question sets Detecting and reducing hallucinations User feedback and continuous improvement Lab: Evaluating and improving the prototype - Day 5: Security, Governance and Deployment. Access control and sensitive information Data protection and regulatory considerations Monitoring, logging and human oversight Deployment options and costs Capstone: Deployment plan for an enterprise knowledge assistant Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4359 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4359 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4344 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4344 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4355 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4355 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4366 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4366 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4363 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4363 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15229 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15229 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4352 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4352 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4369 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4369 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4349 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4349 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4360 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4360 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15230 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15230 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4345 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4345 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4356 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4356 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4367 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4367 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4364 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4364 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15231 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15231 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4353 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4353 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4370 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4370 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4350 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4350 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4361 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4361 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15232 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15232 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4346 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4346 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4357 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4357 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4368 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4368 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4365 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4365 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15233 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15233 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4354 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4354 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4371 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4371 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4351 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4351 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4362 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4362 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15234 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15234 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4347 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4347 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4358 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4358 ## Robotic Process Automation (RPA) and Intelligent Automation URL: https://smarthorizon.uk/course/robotic-process-automation-rpa-and-intelligent-automation Brochure: https://smarthorizon.uk/course/robotic-process-automation-rpa-and-intelligent-automation/brochure.pdf Course reference: robotic-process-automation-rpa-and-intelligent-automation Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Robotic process automation and intelligent automation help organisations remove repetitive manual work, reduce errors and free employees for higher-value tasks. This course explains how to identify suitable processes, assess automation potential, design and build software robots, combine RPA with AI capabilities such as document understanding, and govern an automation programme at scale. Participants complete hands-on exercises with automation tools and develop an automation opportunity pipeline and business case for their own organisation. Why attend: Many organisations still rely on employees to copy data between systems, process standard documents and run routine reports. This course shows you how to identify and prioritise automation opportunities, deliver early results and build a sustainable, well-governed automation capability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning includes process analysis workshops, demonstrations and hands-on exercises with automation tools, case studies of automation programmes, business case development and group work on governance models. Target audience: This course is suitable for: Business process and operations improvement professionals Finance, HR and shared services managers IT and digital transformation professionals Business analysts Managers responsible for productivity and efficiency programmes Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Vienna, Barcelona Course objectives: - Explain RPA, intelligent automation and their business benefits - Identify and assess processes suitable for automation - Document processes and design automation solutions - Build simple automations using RPA tools - Combine RPA with AI for documents, decisions and communication - Establish governance and a centre of excellence for automation Target competencies: - Process assessment - Automation design - RPA development fundamentals - Intelligent document processing - Automation governance - Business case development Course outline: - Day 1: Introduction to Automation. RPA, workflow automation and intelligent automation compared Benefits, limitations and common misconceptions Typical use cases in finance, HR, procurement and customer service The automation life cycle Exercise: Spotting automation opportunities in daily work - Day 2: Identifying and Assessing Processes. Process selection criteria and automation potential Process mapping and standardisation before automation Estimating effort, savings and complexity Building an opportunity pipeline Workshop: Assessing candidate processes - Day 3: Designing and Building Robots. Automation design documents Core RPA concepts: selectors, variables, workflows and exceptions Attended and unattended automation Testing and quality assurance Lab: Building a simple automation - Day 4: Intelligent Automation. Document understanding and data extraction Combining automation with generative AI Process mining to discover automation opportunities Human-in-the-loop design Case study: Automating invoice processing end to end - Day 5: Scaling and Governing Automation. Centre of excellence models Security, access and controls Monitoring, maintenance and change management Measuring value and reporting results Capstone: Automation business case and roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4386 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4386 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15235 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15235 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4372 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4372 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4382 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4382 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4393 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4393 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4390 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4390 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4379 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4379 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4397 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4397 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15236 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15236 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4376 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4376 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4387 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4387 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4373 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4373 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4383 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4383 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15237 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15237 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4394 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4394 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4391 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4391 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4380 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4380 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15238 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15238 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4398 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4398 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4377 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4377 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4388 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4388 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4374 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4374 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4384 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4384 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15239 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15239 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4395 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4395 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4392 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4392 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4381 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4381 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4399 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4399 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15240 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15240 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4378 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4378 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4389 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4389 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4375 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4375 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4385 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4385 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4396 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4396 ## Low-Code App Development for Business Teams URL: https://smarthorizon.uk/course/low-code-app-development-for-business-teams Brochure: https://smarthorizon.uk/course/low-code-app-development-for-business-teams/brochure.pdf Course reference: low-code-app-development-for-business-teams Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Low-code platforms allow business professionals to build apps, workflows and forms without traditional programming. This course shows participants how to design and build practical business applications using low-code tools, connect data sources, automate approvals and create simple dashboards, while following governance and security practices agreed with IT. Through hands-on labs, participants build a working application that solves a real business problem and learn how to manage citizen development responsibly across the organisation. Why attend: Business teams often wait months for IT to build simple tools, and spreadsheets and email are used instead. Low-code development empowers you to create secure, maintainable solutions quickly, while giving IT the governance it needs. This course gives you practical skills to build your first applications with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is hands-on, with guided labs, solution design workshops, demonstrations of common low-code platforms, governance discussions and a capstone build project. Target audience: This course is suitable for: Business analysts and process owners Operations, finance and HR professionals Team leaders who manage manual processes IT professionals supporting citizen developers Digital transformation champions Destinations: Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Cape Town, Vienna Course objectives: - Explain the benefits and limits of low-code development - Design a business application from requirements - Build apps with forms, data connections and business logic - Automate workflows, approvals and notifications - Create simple reports and dashboards - Apply governance, security and maintenance practices Target competencies: - Low-code application design - Data modelling basics - Workflow automation - User experience design - Citizen development governance - Solution testing Course outline: - Day 1: Introduction to Low-Code. What low-code and no-code platforms can do Choosing suitable use cases Citizen development and the role of IT Overview of leading low-code platforms Exercise: Selecting a business problem to solve - Day 2: Designing Business Apps. Gathering requirements and defining users Designing data structures and tables Screen design and user experience basics Prototyping and feedback Lab: Designing the app and data model - Day 3: Building the Application. Forms, galleries and navigation Connecting to data sources Formulas and business logic Testing and debugging Lab: Building the core application - Day 4: Automating Workflows. Triggers, actions and approvals Notifications and integration with email and collaboration tools Error handling and logging Simple reports and dashboards Lab: Adding automated workflows - Day 5: Governance and Deployment. Security, permissions and data protection Environments, version control and documentation Supporting and maintaining apps Scaling citizen development safely Capstone: Presenting the completed application Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15241 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15241 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4410 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4410 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4421 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4421 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4417 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4417 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4407 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4407 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4425 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4425 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4404 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4404 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15242 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15242 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4414 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4414 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4401 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4401 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4411 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4411 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15243 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15243 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4422 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4422 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4418 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4418 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4408 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4408 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4426 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4426 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15244 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15244 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4405 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4405 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4415 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4415 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4402 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4402 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4412 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4412 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4423 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4423 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15245 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15245 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4419 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4419 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4409 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4409 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4427 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4427 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4406 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4406 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15246 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15246 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4416 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4416 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4403 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4403 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4413 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4413 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4424 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4424 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4420 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4420 ## AI Product Management: From Use Case to Deployment URL: https://smarthorizon.uk/course/ai-product-management-from-use-case-to-deployment Brochure: https://smarthorizon.uk/course/ai-product-management-from-use-case-to-deployment/brochure.pdf Course reference: ai-product-management-from-use-case-to-deployment Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: AI products behave differently from traditional software: they rely on data, produce probabilistic results and need continuous monitoring after release. This course equips product managers and business leaders with the skills to identify valuable AI use cases, define requirements, work with data and engineering teams, evaluate model performance, manage risk and launch AI features that users trust. Participants follow an AI product from idea to deployment and develop a product plan for an AI initiative in their own organisation. Why attend: Many AI initiatives never move beyond pilots because they lack a clear user problem, success measures or ownership. This course gives you a product management approach tailored to AI, helping you deliver AI solutions that create value, meet regulatory expectations and continue to perform after launch. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines frameworks and case studies with product discovery workshops, AI requirements exercises, evaluation activities, risk assessments and a capstone product pitch. Target audience: This course is suitable for: Product managers and product owners Business leaders sponsoring AI initiatives Digital transformation and innovation managers Business analysts working on AI projects Technical leads moving into product roles Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Barcelona, Rome Course objectives: - Explain how AI products differ from conventional software - Identify and validate AI use cases that solve real user problems - Define AI product requirements, data needs and success metrics - Work effectively with data scientists and engineers - Evaluate model performance, fairness and user experience - Plan deployment, monitoring and continuous improvement Target competencies: - AI use-case discovery - AI product requirements - Model evaluation - Responsible AI - AI product delivery - Product metrics and monitoring Course outline: - Day 1: Foundations of AI Products. How machine learning and generative AI products work The AI product life cycle Differences between deterministic and probabilistic products Roles in an AI product team Exercise: Reviewing successful and failed AI products - Day 2: Discovery and Use-Case Validation. Finding user problems suited to AI Assessing feasibility, data availability and value Build, buy or partner decisions Writing an AI opportunity statement Workshop: Validating an AI use case - Day 3: Requirements, Data and Metrics. Defining AI product requirements and acceptance criteria Data requirements, labelling and quality Business, user and model performance metrics Designing human-AI interaction Exercise: Writing requirements for an AI feature - Day 4: Evaluation, Risk and Trust. Testing AI outputs and evaluation datasets Bias, fairness and explainability Regulatory and ethical considerations User trust, transparency and feedback mechanisms Case study: Managing risk in a customer-facing AI assistant - Day 5: Launch and Continuous Improvement. Pilots, phased rollout and experimentation Monitoring model drift and performance Cost management for AI products Scaling and roadmap planning Capstone: AI product plan and pitch Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4438 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4438 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15247 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15247 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4449 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4449 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4445 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4445 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4434 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4434 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4453 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4453 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4431 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4431 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4442 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4442 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15248 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15248 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4428 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4428 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4439 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4439 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4450 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4450 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4446 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4446 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15249 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15249 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4435 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4435 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4454 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4454 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4432 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4432 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15250 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15250 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4443 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4443 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4429 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4429 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4440 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4440 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4451 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4451 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4447 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4447 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15251 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15251 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4436 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4436 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4455 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4455 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4433 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4433 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4444 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4444 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15252 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15252 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4430 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4430 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4441 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4441 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4452 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4452 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4448 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4448 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4437 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4437 ## Nearshoring and Supply Chain Network Redesign URL: https://smarthorizon.uk/course/nearshoring-and-supply-chain-network-redesign Brochure: https://smarthorizon.uk/course/nearshoring-and-supply-chain-network-redesign/brochure.pdf Course reference: nearshoring-and-supply-chain-network-redesign Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Geopolitical tension, trade restrictions, transport disruption and sustainability requirements are causing many organisations to rethink where they source, manufacture and store goods. This course explains how to evaluate nearshoring, reshoring and diversification options and redesign supply chain networks to balance cost, service, risk and carbon. Participants learn network modelling concepts, total landed cost analysis, supplier and location assessment and implementation planning. A network redesign case study allows participants to apply the methods to realistic decisions. Why attend: Supply chains built purely for lowest cost have proved vulnerable to disruption. This course gives you structured methods to assess alternative sourcing and network options, quantify trade-offs and build a stronger case for supply chain redesign decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants learn through expert input, total landed cost exercises, network modelling demonstrations, location assessment workshops and a team-based network redesign case study. Target audience: This course is suitable for: Supply chain and logistics managers Procurement and sourcing professionals Operations and manufacturing managers Strategy and business development professionals Risk managers involved in supply chain decisions Destinations: Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Barcelona, Cape Town Course objectives: - Explain the drivers behind nearshoring, reshoring and diversification - Assess the cost, risk, service and sustainability of network options - Calculate total landed cost for alternative sourcing locations - Apply network modelling concepts to supply chain design - Evaluate countries, regions and suppliers for relocation - Plan and manage the transition to a redesigned network Target competencies: - Network design - Total landed cost analysis - Location assessment - Supply chain risk evaluation - Scenario modelling - Transition planning Course outline: - Day 1: The Changing Supply Chain Landscape. Globalisation, disruption and changing trade patterns Nearshoring, reshoring, friend-shoring and diversification Balancing cost, resilience, service and sustainability Regulatory and geopolitical drivers Exercise: Assessing exposure in your current network - Day 2: Total Cost and Value Analysis. Total landed cost components Inventory, lead time and working capital effects Hidden costs of distant supply Carbon and sustainability costs Workshop: Total landed cost comparison - Day 3: Network Design and Modelling. Network design principles and decision variables Facility location and capacity analysis Introduction to network optimisation tools Scenario and sensitivity analysis Exercise: Evaluating network scenarios - Day 4: Location and Supplier Assessment. Country and regional assessment criteria Labour, infrastructure, incentives and risk Supplier development in new regions Trade agreements, customs and tariffs Case study: Choosing a new manufacturing location - Day 5: Implementation and Transition. Business case and stakeholder approval Transition planning and dual sourcing Managing risk during relocation Measuring results after redesign Capstone: Network redesign recommendation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15253 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15253 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4472 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4472 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4462 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4462 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4480 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4480 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4459 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4459 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4469 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4469 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4456 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4456 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15254 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15254 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4466 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4466 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4477 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4477 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4473 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4473 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4463 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4463 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15255 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15255 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4481 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4481 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4460 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4460 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4470 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4470 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4457 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4457 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15256 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15256 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4467 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4467 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4478 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4478 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4474 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4474 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4464 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4464 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4482 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4482 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15257 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15257 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4461 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4461 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4471 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4471 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4458 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4458 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4468 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4468 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15258 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15258 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4479 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4479 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4475 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4475 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4465 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4465 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4483 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4483 ## Digital Supply Chain: Control Towers and Real-Time Visibility URL: https://smarthorizon.uk/course/digital-supply-chain-control-towers-and-real-time-visibility Brochure: https://smarthorizon.uk/course/digital-supply-chain-control-towers-and-real-time-visibility/brochure.pdf Course reference: digital-supply-chain-control-towers-and-real-time-visibility Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: End-to-end visibility allows organisations to detect problems early, respond faster and coordinate decisions across suppliers, plants, warehouses and customers. This course explains how supply chain control towers, real-time tracking, integrated data and analytics create visibility and support faster decisions. Participants explore the technologies, data, processes and organisational model required, examine predictive alerts and exception management, and design a control tower roadmap for their organisation. Why attend: When supply chain information is fragmented across systems and partners, disruptions are discovered too late. This course shows you how to build the visibility, analytics and response processes needed to manage the supply chain proactively and improve service, cost and resilience. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines demonstrations of visibility and control tower tools, case studies, data mapping workshops, exception management simulations and roadmap development. Target audience: This course is suitable for: Supply chain and logistics managers Demand and supply planners Operations and customer service managers Digital transformation and IT professionals supporting supply chain Procurement and supplier management professionals Destinations: Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Cape Town, Vienna Course objectives: - Explain the role and types of supply chain control towers - Identify the data and integration needed for end-to-end visibility - Design KPIs, alerts and exception management processes - Apply predictive analytics and AI to supply chain monitoring - Define the organisational model and skills for a control tower - Develop a digital supply chain visibility roadmap Target competencies: - Supply chain visibility - Control tower design - Supply chain analytics - Exception management - Data integration - Digital supply chain strategy Course outline: - Day 1: The Need for Visibility. Why supply chains lack visibility Costs of late detection and slow response Levels of visibility: information, insight and action Control tower models and maturity Exercise: Mapping visibility gaps - Day 2: Data and Technology Foundations. Internal and external data sources Tracking technologies: IoT, telematics and event data Integration with ERP, TMS and WMS Data quality and partner data sharing Workshop: Designing a data map for visibility - Day 3: Monitoring and Exception Management. Designing KPIs and service-level alerts Exception management workflows Collaborative response with suppliers and carriers Scenario-based decision support Simulation: Responding to a supply disruption - Day 4: Predictive and Prescriptive Analytics. Predicting delays, shortages and demand changes AI-supported recommendations Digital twins of supply networks Dashboards and decision interfaces Case study: A global manufacturer's control tower - Day 5: Implementation Roadmap. Organisation, roles and skills Business case and value measurement Phased implementation and pilots Change management with partners Capstone: Control tower roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4501 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4501 - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15259 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15259 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4491 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4491 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4508 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4508 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4487 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4487 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4498 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4498 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4484 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4484 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4495 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4495 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15260 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15260 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4505 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4505 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4502 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4502 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4492 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4492 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15261 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15261 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4509 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4509 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4488 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4488 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4499 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4499 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4485 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4485 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15262 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15262 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4496 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4496 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4506 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4506 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4503 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4503 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4493 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4493 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4510 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4510 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15263 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15263 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4489 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4489 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4500 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4500 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4486 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4486 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15264 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15264 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4497 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4497 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4507 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4507 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4504 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4504 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4494 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4494 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4511 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4511 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4490 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4490 ## Scope 3 Emissions and Supply Chain Decarbonisation URL: https://smarthorizon.uk/course/scope-3-emissions-and-supply-chain-decarbonisation Brochure: https://smarthorizon.uk/course/scope-3-emissions-and-supply-chain-decarbonisation/brochure.pdf Course reference: scope-3-emissions-and-supply-chain-decarbonisation Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: For most organisations, the majority of greenhouse gas emissions occur in the supply chain rather than in their own operations. This course explains how to measure Scope 3 emissions, identify hotspots, engage suppliers and build credible decarbonisation plans for purchased goods, logistics and product use. Participants learn the main accounting standards, data collection methods, supplier engagement approaches and procurement levers, and they examine how decarbonisation targets affect sourcing, logistics and product decisions. Why attend: Customers, investors and regulators increasingly expect organisations to report and reduce supply chain emissions. This course gives you practical methods to measure Scope 3 emissions, prioritise action and work with suppliers to achieve real reductions rather than paper commitments. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course includes expert sessions, emissions calculation exercises, hotspot analysis workshops, supplier engagement role plays and case studies of supply chain decarbonisation programmes. Target audience: This course is suitable for: Sustainability and ESG managers Procurement and supply chain professionals Logistics and operations managers Finance professionals involved in sustainability reporting Product and category managers Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Barcelona, Rome Course objectives: - Explain Scope 1, 2 and 3 emissions and their reporting requirements - Calculate Scope 3 emissions using spend, activity and supplier data - Identify emissions hotspots across the value chain - Engage suppliers in data sharing and reduction programmes - Apply procurement, logistics and product design levers to reduce emissions - Develop a supply chain decarbonisation roadmap Target competencies: - Carbon accounting - Scope 3 measurement - Hotspot analysis - Supplier engagement - Low-carbon procurement - Decarbonisation planning Course outline: - Day 1: Understanding Supply Chain Emissions. Greenhouse gas basics and emissions scopes The 15 categories of Scope 3 emissions Reporting frameworks and regulatory expectations Science-based targets and net-zero commitments Exercise: Identifying relevant Scope 3 categories - Day 2: Measuring Scope 3 Emissions. Spend-based, activity-based and supplier-specific methods Emission factors and data sources Data quality, uncertainty and improvement Tools and software for carbon accounting Workshop: Calculating a Scope 3 inventory - Day 3: Hotspots and Reduction Levers. Hotspot analysis by supplier, category and product Procurement levers: specifications and supplier selection Logistics levers: mode, routing and consolidation Product design and circular economy options Exercise: Prioritising reduction opportunities - Day 4: Engaging Suppliers. Supplier segmentation for climate engagement Data requests and collaboration platforms Supplier capability building and incentives Contract clauses and performance monitoring Role play: A supplier decarbonisation meeting - Day 5: Building the Roadmap. Setting credible targets and milestones Cost, risk and investment considerations Reporting progress and avoiding greenwashing Governance and cross-functional ownership Capstone: Supply chain decarbonisation roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4536 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4536 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15265 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15265 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4515 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4515 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4526 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4526 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4512 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4512 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4523 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4523 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4533 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4533 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15266 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15266 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4530 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4530 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4520 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4520 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4537 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4537 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4516 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4516 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15267 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15267 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4527 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4527 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4513 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4513 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4524 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4524 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4534 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4534 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15268 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15268 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4531 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4531 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4521 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4521 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4538 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4538 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4517 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4517 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4528 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4528 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15269 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15269 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4514 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4514 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4525 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4525 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4535 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4535 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4532 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4532 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15270 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15270 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4522 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4522 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4539 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4539 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4518 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4518 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4529 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4529 ## Sustainable Procurement and Green Supply Chains URL: https://smarthorizon.uk/course/sustainable-procurement-and-green-supply-chains Brochure: https://smarthorizon.uk/course/sustainable-procurement-and-green-supply-chains/brochure.pdf Course reference: sustainable-procurement-and-green-supply-chains Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Procurement decisions shape an organisation's environmental and social footprint. This course shows procurement and supply chain professionals how to embed sustainability into sourcing strategies, specifications, supplier selection and contract management. Participants explore international standards, human rights and due diligence requirements, life-cycle costing, circular procurement and supplier sustainability assessment. The course combines practical tools with case studies so that participants can make sustainable procurement decisions that also deliver commercial value. Why attend: Sustainability requirements are now part of tenders, customer audits and regulatory due diligence. This course helps you integrate environmental, social and ethical criteria into procurement in a practical and commercially sound way, protecting your organisation from supply chain risks and reputational damage. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses expert input, case studies, life-cycle costing exercises, supplier assessment workshops, contract clause reviews and group development of a sustainable procurement policy. Target audience: This course is suitable for: Procurement and purchasing professionals Category and contract managers Supply chain and logistics managers Sustainability and CSR professionals Public sector procurement officers Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Cape Town, Vienna, Barcelona Course objectives: - Explain the principles and standards of sustainable procurement - Integrate sustainability into category strategies and specifications - Assess supplier environmental, social and governance performance - Apply life-cycle costing and circular procurement approaches - Manage human rights and supply chain due diligence obligations - Develop a sustainable procurement policy and action plan Target competencies: - Sustainable sourcing - Supplier ESG assessment - Life-cycle costing - Circular procurement - Supply chain due diligence - Sustainable contract management Course outline: - Day 1: Foundations of Sustainable Procurement. Why sustainability matters in procurement International standards and guidance Environmental, social and economic dimensions Stakeholder expectations and regulation Exercise: Sustainability risk in your spend categories - Day 2: Sustainable Sourcing Strategies. Prioritising categories by impact and influence Writing sustainable specifications Sustainability criteria in tenders and evaluations Balancing cost, quality and sustainability Workshop: Developing a sustainable category strategy - Day 3: Supplier Assessment and Due Diligence. Supplier sustainability questionnaires and audits Human rights, labour standards and modern slavery Supply chain due diligence requirements Certifications, labels and their credibility Case study: Responding to a supplier human rights issue - Day 4: Life-Cycle Thinking and Circular Procurement. Total cost of ownership and life-cycle costing Circular economy business models Reuse, refurbishment and take-back schemes Packaging and waste reduction Exercise: Life-cycle cost comparison - Day 5: Implementing Sustainable Procurement. Contract clauses and supplier performance management KPIs and sustainability reporting Supplier collaboration and development Policy, governance and training Capstone: Sustainable procurement action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4564 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4564 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4544 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4544 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4554 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4554 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4540 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4540 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4551 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4551 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15271 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15271 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4561 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4561 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4558 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4558 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4548 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4548 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4565 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4565 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15272 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15272 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4545 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4545 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4555 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4555 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4541 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4541 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4552 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4552 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15273 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15273 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4562 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4562 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4559 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4559 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4549 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4549 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4566 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4566 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15274 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15274 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4546 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4546 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4556 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4556 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4542 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4542 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15275 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15275 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4553 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4553 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4563 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4563 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4560 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4560 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4550 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4550 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4567 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4567 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15276 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15276 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4547 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4547 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4557 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4557 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4543 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4543 ## Procurement Analytics and Spend Management URL: https://smarthorizon.uk/course/procurement-analytics-and-spend-management Brochure: https://smarthorizon.uk/course/procurement-analytics-and-spend-management/brochure.pdf Course reference: procurement-analytics-and-spend-management Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Procurement teams that understand their spend can negotiate better, reduce risk and demonstrate value to the business. This course teaches practical procurement analytics, from spend data collection, cleansing and classification to spend cube analysis, savings tracking, supplier performance analytics and predictive insights. Participants learn to use dashboards, apply AI-supported analysis and turn data into category strategies and negotiation plans. Hands-on exercises use realistic procurement datasets. Why attend: Without reliable spend data, procurement decisions are based on assumptions and savings are hard to prove. This course gives you the analytical skills and tools to identify opportunities, track performance and present procurement's contribution in a clear, evidence-based way. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, combining spreadsheet and dashboard exercises, data cleansing and classification workshops, AI tool demonstrations, case studies and a capstone analysis presentation. Target audience: This course is suitable for: Procurement and purchasing professionals Category managers and buyers Procurement analysts Finance professionals working with procurement Heads of procurement and supply chain Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Rome, Vienna Course objectives: - Collect, cleanse and classify procurement spend data - Build and analyse a spend cube - Identify savings, consolidation and risk-reduction opportunities - Measure and report savings and procurement performance - Analyse supplier performance and risk using data - Apply analytics and AI to support category strategies and negotiations Target competencies: - Spend analysis - Data cleansing and classification - Savings measurement - Supplier performance analytics - Procurement dashboards - Data-driven negotiation Course outline: - Day 1: The Value of Procurement Analytics. Procurement analytics maturity Spend visibility and its business value Data sources: ERP, invoices, contracts and suppliers Common data quality problems Exercise: Assessing your spend visibility - Day 2: Preparing Spend Data. Data extraction and consolidation Cleansing, supplier normalisation and enrichment Spend classification and taxonomies Using automation and AI for classification Lab: Building a clean spend dataset - Day 3: Spend Analysis and Opportunities. Spend cube analysis by category, supplier and business unit Pareto, tail spend and maverick spend analysis Price variance and demand management opportunities Consolidation and supplier rationalisation Lab: Identifying savings opportunities - Day 4: Performance and Risk Analytics. Savings definitions and tracking methods Supplier performance scorecards Supplier risk indicators and monitoring Contract compliance analysis Case study: Building a procurement performance dashboard - Day 5: From Insight to Action. Using analytics in category strategies Data-driven negotiation preparation Communicating insights to stakeholders Building an analytics roadmap for procurement Capstone: Presenting a spend analysis to leadership Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4583 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4583 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15277 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15277 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4568 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4568 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4579 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4579 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4590 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4590 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4587 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4587 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4576 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4576 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4593 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4593 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15278 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15278 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4573 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4573 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4584 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4584 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4569 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4569 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4580 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4580 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15279 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15279 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4591 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4591 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4588 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4588 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4577 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4577 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4594 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4594 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15280 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15280 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4574 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4574 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4585 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4585 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4570 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4570 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4581 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4581 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15281 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15281 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4592 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4592 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4589 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4589 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4578 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4578 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4595 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4595 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4575 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4575 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15282 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15282 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4586 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4586 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4571 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4571 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4582 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4582 ## Fleet Electrification and Sustainable Transport Management URL: https://smarthorizon.uk/course/fleet-electrification-and-sustainable-transport-management Brochure: https://smarthorizon.uk/course/fleet-electrification-and-sustainable-transport-management/brochure.pdf Course reference: fleet-electrification-and-sustainable-transport-management Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations operating vehicle fleets are under growing pressure to reduce emissions, comply with clean-air regulation and control rising operating costs. This course provides a practical guide to fleet electrification and sustainable transport, covering vehicle technology options, total cost of ownership, charging infrastructure, energy management, route and utilisation optimisation, driver behaviour and emissions reporting. Participants assess their current fleet and develop a phased transition plan that balances cost, operational needs and sustainability goals. Why attend: Moving a fleet to electric and low-emission vehicles is a major operational and financial decision. This course helps you evaluate options objectively, plan infrastructure and avoid costly mistakes, so that your organisation can reduce emissions while maintaining reliable service. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert sessions, total cost of ownership modelling, fleet assessment workshops, charging infrastructure planning exercises and case studies from public and private sector fleets. Target audience: This course is suitable for: Fleet managers and transport managers Logistics and distribution managers Facilities and energy managers Sustainability professionals Procurement professionals buying vehicles and transport services Destinations: Singapore, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Barcelona Course objectives: - Explain the drivers and regulations behind fleet decarbonisation - Compare electric, hybrid, hydrogen and alternative-fuel vehicles - Calculate total cost of ownership for fleet options - Plan charging infrastructure and energy management - Optimise fleet utilisation, routes and driver behaviour - Develop a phased fleet transition plan Target competencies: - Fleet decarbonisation planning - Total cost of ownership analysis - Charging infrastructure planning - Fleet utilisation optimisation - Transport emissions reporting - Change management for drivers Course outline: - Day 1: Sustainable Fleet Management. Fleet emissions, costs and regulatory pressure Clean-air zones, targets and incentives Fleet data and current-state assessment Stakeholder expectations Exercise: Baseline assessment of a fleet - Day 2: Vehicle Technology Options. Battery electric, hybrid and plug-in hybrid vehicles Hydrogen and alternative fuels Matching vehicles to duty cycles Residual values and market developments Workshop: Matching vehicles to operational profiles - Day 3: Total Cost of Ownership. Acquisition, energy, maintenance and taxation costs Leasing and purchasing options Incentives and grants Sensitivity analysis Exercise: Building a TCO model - Day 4: Charging and Energy Management. Depot, workplace and public charging options Grid capacity and smart charging On-site renewable energy and storage Charging operations and driver processes Case study: Electrifying a delivery fleet - Day 5: Optimisation and Transition Planning. Route optimisation and utilisation improvement Telematics and driver behaviour programmes Emissions measurement and reporting Phasing, budgeting and change management Capstone: Fleet transition plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4610 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4610 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4596 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4596 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4606 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4606 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4617 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4617 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15283 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15283 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4614 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4614 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4603 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4603 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4621 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4621 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4600 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4600 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4611 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4611 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15284 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15284 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4597 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4597 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4607 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4607 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4618 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4618 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15285 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15285 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4615 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4615 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4604 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4604 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4622 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4622 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4601 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4601 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15286 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15286 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4612 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4612 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4598 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4598 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4608 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4608 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4619 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4619 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15287 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15287 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4616 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4616 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4605 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4605 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4623 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4623 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4602 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4602 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15288 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15288 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4613 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4613 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4599 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4599 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4609 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4609 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4620 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4620 ## Customer Relationship Management (CRM) and Customer Retention URL: https://smarthorizon.uk/course/customer-relationship-management-crm-and-customer-retention Brochure: https://smarthorizon.uk/course/customer-relationship-management-crm-and-customer-retention/brochure.pdf Course reference: customer-relationship-management-crm-and-customer-retention Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Acquiring new customers costs significantly more than keeping existing ones. This course shows marketing, sales and service professionals how to use customer relationship management strategies, data and technology to improve retention, increase customer lifetime value and deliver more personalised experiences. Participants learn customer segmentation, lifecycle marketing, loyalty design, churn analysis, CRM system use and measurement of customer value, and they develop a retention strategy for their own organisation. Why attend: Many organisations invest in CRM software without changing how they manage customer relationships. This course focuses on the strategy, processes and analytics that make CRM effective, helping you keep valuable customers longer and grow revenue from your existing base. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme uses case studies, segmentation and churn analysis exercises, customer journey workshops, CRM demonstrations and development of a retention plan. Target audience: This course is suitable for: Marketing and CRM managers Sales managers and account managers Customer service and customer success leaders Business development professionals Digital marketing and analytics specialists Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Barcelona, Rome Course objectives: - Explain CRM strategy and its role in customer retention - Segment customers by value, needs and behaviour - Design lifecycle and retention programmes - Analyse churn and customer lifetime value - Use CRM systems and data to personalise engagement - Measure and improve retention performance Target competencies: - CRM strategy - Customer segmentation - Lifecycle marketing - Churn analysis - Loyalty programme design - Customer lifetime value Course outline: - Day 1: CRM Strategy and Customer Value. What CRM really means: strategy, process and technology The economics of retention and customer lifetime value Customer-centric organisations Assessing CRM maturity Exercise: Calculating customer lifetime value - Day 2: Understanding and Segmenting Customers. Customer data sources and single customer view Value-based and needs-based segmentation Behavioural and RFM analysis Customer personas Workshop: Segmenting a customer base - Day 3: Lifecycle and Retention Programmes. Onboarding, engagement and renewal journeys Loyalty programmes and rewards Personalisation and next-best-action Win-back campaigns Case study: A subscription business reducing churn - Day 4: CRM Systems and Analytics. Core CRM system capabilities Sales, service and marketing automation Churn prediction and early warning signals Dashboards and reporting Demonstration: Using CRM data to target retention - Day 5: Measuring and Improving Retention. Retention, churn and satisfaction metrics Customer feedback and voice of the customer Aligning sales, marketing and service teams Data protection and consent Capstone: Customer retention strategy Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4634 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4634 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15289 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15289 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4645 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4645 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4641 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4641 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4631 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4631 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4649 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4649 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4628 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4628 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4638 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4638 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4625 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4625 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15290 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15290 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4635 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4635 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4646 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4646 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4642 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4642 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4632 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4632 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15291 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15291 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4650 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4650 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4629 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4629 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4639 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4639 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4626 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4626 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15292 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15292 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4636 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4636 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4647 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4647 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4643 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4643 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4633 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4633 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15293 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15293 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4651 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4651 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4630 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4630 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4640 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4640 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4627 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4627 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15294 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15294 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4637 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4637 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4648 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4648 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4644 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4644 ## AI-Powered Marketing and Content Creation URL: https://smarthorizon.uk/course/ai-powered-marketing-and-content-creation Brochure: https://smarthorizon.uk/course/ai-powered-marketing-and-content-creation/brochure.pdf Course reference: ai-powered-marketing-and-content-creation Catalogue record updated: 2026-11-01T10:50:43.254Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Generative AI and machine learning are transforming how marketing teams research audiences, create content, personalise campaigns and measure results. This course gives marketers practical, hands-on experience using AI tools across the marketing process, from insight and strategy to copywriting, visual content, SEO, campaign optimisation and analytics. Participants also learn how to protect brand voice, check accuracy, respect copyright and data protection, and set governance rules for responsible AI use in marketing teams. Why attend: AI can multiply a marketing team's output, but poorly managed use can damage brand trust and create legal risks. This course shows you how to use AI tools productively and responsibly, with workflows and prompts you can apply immediately in your marketing role. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is highly practical, with hands-on AI tool exercises, prompt-writing workshops, campaign case studies, brand governance discussions and a capstone AI-assisted campaign plan. Target audience: This course is suitable for: Marketing managers and executives Content, social media and digital marketing professionals Brand and communications managers Marketing analysts Business owners and entrepreneurs Destinations: Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Explain how AI is changing marketing strategy and execution - Use generative AI for research, copywriting and visual content - Apply AI to SEO and search visibility, including AI search engines - Personalise and optimise campaigns using AI and analytics - Protect brand voice, accuracy, copyright and data privacy - Create AI usage guidelines and workflows for a marketing team Target competencies: - AI-assisted content creation - Prompt engineering for marketing - AI and search optimisation - Campaign personalisation - Marketing analytics - Responsible AI use Course outline: - Day 1: AI in Modern Marketing. How AI is transforming marketing functions Overview of AI tools for marketers Opportunities, limits and risks Building an AI-ready marketing team Exercise: Mapping AI opportunities in your marketing process - Day 2: Insight and Strategy with AI. AI-supported market and competitor research Audience insight and persona development Social listening and sentiment analysis Validating AI-generated insight Workshop: Building an AI-assisted marketing brief - Day 3: Content Creation at Scale. Prompt techniques for copywriting Brand voice guides for AI tools Creating images, video and presentations with AI Editing, fact-checking and quality control Lab: Producing a multi-channel content set - Day 4: Search, Personalisation and Optimisation. SEO and visibility in AI-powered search Personalisation and dynamic content Email and advertising optimisation Testing and performance analysis Case study: AI-driven campaign optimisation - Day 5: Responsible AI Marketing. Copyright, intellectual property and disclosure Data protection and consent Bias and brand safety Governance, policies and approval workflows Capstone: AI-assisted campaign plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4662 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4662 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4673 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4673 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15295 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15295 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4669 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4669 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4658 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4658 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4677 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4677 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4655 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4655 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4666 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4666 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4652 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4652 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15296 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15296 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4663 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4663 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4674 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4674 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4670 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4670 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15297 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15297 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4659 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4659 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4678 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4678 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4656 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4656 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4667 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4667 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4653 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4653 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15298 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15298 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4664 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4664 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4675 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4675 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4671 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4671 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4660 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4660 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15299 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15299 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4679 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4679 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4657 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4657 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4668 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4668 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15300 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15300 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4654 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4654 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4665 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4665 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4676 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4676 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4672 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4672 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4661 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4661 ## Key Account Management URL: https://smarthorizon.uk/course/key-account-management Brochure: https://smarthorizon.uk/course/key-account-management/brochure.pdf Course reference: key-account-management Catalogue record updated: 2026-10-25T19:07:01.618Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A small number of strategic customers often generate a large share of an organisation's revenue and profit. Key account management provides a structured approach to growing and protecting these relationships. This course covers key account selection, customer analysis, relationship mapping, value proposition development, account planning, negotiation and cross-functional coordination. Participants build a practical key account plan for one of their own customers and practise the conversations that create long-term partnerships. Why attend: Treating important customers like ordinary accounts leads to lost opportunities and vulnerability to competitors. This course gives you the tools to understand your key customers' businesses, create mutual value and manage complex relationships across multiple decision-makers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses account analysis tools, relationship mapping workshops, negotiation role plays, case studies and development of a complete key account plan. Target audience: This course is suitable for: Key account managers and account directors Sales managers and senior sales professionals Business development managers Customer success managers Commercial managers working with strategic customers Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Vienna, Barcelona Course objectives: - Explain the principles and benefits of key account management - Select and segment key accounts using clear criteria - Analyse a customer's business, needs and buying process - Map relationships and influence across the customer organisation - Develop value propositions and key account plans - Negotiate and manage long-term strategic partnerships Target competencies: - Account selection and segmentation - Customer business analysis - Relationship mapping - Value proposition design - Account planning - Strategic negotiation Course outline: - Day 1: Foundations of Key Account Management. Key account management versus traditional selling Stages of key account relationships Selecting and prioritising key accounts Roles and skills of the key account manager Exercise: Key account portfolio analysis - Day 2: Understanding the Customer. Analysing the customer's industry, strategy and challenges Customer value chain and buying process Identifying needs, pain points and opportunities Customer profitability analysis Workshop: Customer analysis for your key account - Day 3: Relationships and Influence. Mapping decision-makers, influencers and users Building multi-level relationships Managing internal teams around the account Handling difficult stakeholders Role play: Engaging a senior customer executive - Day 4: Creating Value and Account Plans. Developing tailored value propositions Account objectives, strategies and action plans Co-creating value with customers Measuring account performance Exercise: Writing a key account plan - Day 5: Negotiation and Long-Term Partnership. Preparing for strategic negotiations Pricing, contracts and value-based selling Business reviews and relationship governance Recovering at-risk accounts Capstone: Presenting your key account plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4696 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4696 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15301 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15301 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4686 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4686 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4704 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4704 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4683 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4683 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4693 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4693 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4680 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4680 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4690 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4690 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4701 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4701 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15302 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15302 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4697 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4697 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4687 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4687 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4705 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4705 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4684 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4684 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15303 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15303 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4694 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4694 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4681 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4681 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4691 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4691 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4702 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4702 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15304 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15304 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4698 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4698 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4688 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4688 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4706 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4706 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4685 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4685 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15305 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15305 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4695 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4695 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4682 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4682 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4692 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4692 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4703 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4703 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4699 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4699 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15306 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15306 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4689 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4689 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4707 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4707 ## Social Media Strategy and Analytics URL: https://smarthorizon.uk/course/social-media-strategy-and-analytics Brochure: https://smarthorizon.uk/course/social-media-strategy-and-analytics/brochure.pdf Course reference: social-media-strategy-and-analytics Catalogue record updated: 2026-11-01T10:49:43.025Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Social media is now central to brand building, customer engagement, recruitment and lead generation, but results depend on a clear strategy and disciplined measurement. This course shows professionals how to set social media objectives, select platforms, develop content and community strategies, run paid social campaigns, manage risk and measure results using analytics. Participants analyse real social media performance data and build a social media strategy and measurement framework for their organisation. Why attend: Posting regularly is not the same as having a strategy. This course helps you connect social media activity to business objectives, focus resources on the right platforms and content, and prove results with meaningful metrics rather than vanity numbers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme combines strategy frameworks, platform demonstrations, content planning workshops, analytics exercises with real data, crisis scenario discussions and a capstone strategy presentation. Target audience: This course is suitable for: Social media and digital marketing professionals Marketing and communications managers Brand managers Public relations professionals Business owners and entrepreneurs Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Vienna, Barcelona, Cape Town Course objectives: - Align social media objectives with business goals - Select platforms and audiences for maximum impact - Plan content, community management and influencer activity - Plan and optimise paid social campaigns - Measure performance with meaningful analytics - Manage social media risks, policies and crisis situations Target competencies: - Social media strategy - Content planning - Community management - Paid social advertising - Social media analytics - Social media risk management Course outline: - Day 1: Social Media Strategy Foundations. The role of social media in business and communication Setting SMART social media objectives Audience research and platform selection Competitor and benchmark analysis Exercise: Social media audit of your organisation - Day 2: Content and Community. Content pillars and editorial calendars Formats: short video, live, stories and long-form Community management and engagement Employee advocacy and influencer partnerships Workshop: Building a content calendar - Day 3: Paid Social and Growth. Paid social advertising options Targeting, budgeting and bidding Creative testing and optimisation Lead generation and conversion tracking Case study: A paid social campaign review - Day 4: Measuring Social Media Performance. Meaningful metrics versus vanity metrics Platform analytics and social listening tools Attribution and return on investment Reporting to management Lab: Analysing a real social media dataset - Day 5: Risk, Governance and Strategy. Social media policies and approval processes Handling negative comments and online crises Legal, privacy and accessibility considerations Integrating social media with wider marketing Capstone: Social media strategy and measurement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4725 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4725 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4715 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4715 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4732 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4732 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4711 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4711 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4722 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4722 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4708 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4708 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15307 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15307 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4719 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4719 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4729 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4729 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4726 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4726 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4716 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4716 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15308 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15308 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4733 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4733 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4712 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4712 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4723 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4723 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4709 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4709 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15309 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15309 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4720 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4720 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4730 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4730 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4727 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4727 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4717 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4717 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15310 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15310 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4734 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4734 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4713 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4713 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4724 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4724 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4710 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4710 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15311 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15311 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4721 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4721 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4731 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4731 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4728 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4728 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4718 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4718 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15312 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15312 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4735 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4735 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4714 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4714 ## EU AI Act and Responsible AI Compliance URL: https://smarthorizon.uk/course/eu-ai-act-and-responsible-ai-compliance Brochure: https://smarthorizon.uk/course/eu-ai-act-and-responsible-ai-compliance/brochure.pdf Course reference: eu-ai-act-and-responsible-ai-compliance Catalogue record updated: 2026-11-01T10:38:47.999Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The EU Artificial Intelligence Act introduces the world's first comprehensive legal framework for AI, with obligations that depend on the risk level of each AI system. This course explains the Act's scope, risk categories, prohibited practices, requirements for high-risk systems, transparency obligations, general-purpose AI rules and enforcement timeline. Participants learn how to build an AI inventory, classify systems, assess gaps and implement governance processes that support compliance and responsible AI use across the organisation. Why attend: Organisations that develop, deploy, import or distribute AI systems in the EU must understand their obligations and prepare in time. This course gives you a practical compliance approach, translating legal requirements into governance processes, documentation and controls that your organisation can implement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert explanation with AI system classification exercises, case studies, gap-assessment workshops, documentation templates and development of an AI compliance roadmap. It provides practical guidance and does not constitute legal advice. Target audience: This course is suitable for: Compliance, legal and risk professionals Data protection officers AI, data and IT leaders Product managers and innovation teams using AI Internal auditors and governance professionals Destinations: Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Rome, Vienna Course objectives: - Explain the scope, structure and timeline of the EU AI Act - Identify roles such as provider, deployer, importer and distributor - Classify AI systems according to risk categories - Understand requirements for high-risk and general-purpose AI - Build an AI inventory and conduct a compliance gap assessment - Implement AI governance, documentation and monitoring processes Target competencies: - AI regulation - AI risk classification - AI governance - Compliance gap assessment - Technical documentation - Responsible AI practices Course outline: - Day 1: Introduction to the EU AI Act. Why AI regulation is needed Scope and territorial application Roles and responsibilities across the AI value chain Timeline and phased obligations Exercise: Identifying your organisation's role - Day 2: Risk Categories and Prohibited Practices. Prohibited AI practices High-risk AI systems and their categories Limited-risk and minimal-risk systems Transparency obligations, including chatbots and synthetic content Workshop: Classifying AI systems - Day 3: Requirements for High-Risk AI. Risk management systems Data governance and quality Technical documentation and record-keeping Human oversight, accuracy, robustness and cybersecurity Case study: Preparing a high-risk system for conformity assessment - Day 4: General-Purpose AI and Enforcement. Obligations for general-purpose AI models AI literacy obligations Market surveillance, penalties and enforcement Interaction with data protection and other EU laws Exercise: Reviewing deployer obligations - Day 5: Building an AI Compliance Programme. AI inventory and governance structure Policies, impact assessments and approvals Supplier and vendor management Monitoring, incident reporting and audits Capstone: AI compliance roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4760 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4760 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4739 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4739 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4750 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4750 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4736 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4736 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15313 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15313 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4747 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4747 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4757 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4757 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4754 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4754 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4744 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4744 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4761 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4761 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15314 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15314 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4740 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4740 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4751 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4751 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4737 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4737 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4748 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4748 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15315 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15315 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4758 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4758 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4755 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4755 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4745 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4745 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15316 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15316 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4762 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4762 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4741 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4741 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4752 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4752 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4738 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4738 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15317 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15317 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4749 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4749 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4759 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4759 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4756 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4756 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4746 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4746 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4763 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4763 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15318 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15318 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4742 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4742 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4753 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4753 ## Digital Operational Resilience Act (DORA) Compliance URL: https://smarthorizon.uk/course/digital-operational-resilience-act-dora-compliance Brochure: https://smarthorizon.uk/course/digital-operational-resilience-act-dora-compliance/brochure.pdf Course reference: digital-operational-resilience-act-dora-compliance Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The Digital Operational Resilience Act sets uniform requirements for how financial entities in the EU manage information and communication technology risk. This course explains DORA's five pillars: ICT risk management, incident management and reporting, digital operational resilience testing, third-party risk management and information sharing. Participants learn how to assess compliance gaps, strengthen governance, manage critical ICT providers and prepare evidence for supervisors, with practical templates and case studies from financial institutions. Why attend: DORA places direct accountability on management bodies and requires detailed controls, testing and reporting. This course helps you understand what the regulation requires, how it applies to your organisation and how to build a practical compliance programme that also improves real operational resilience. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert sessions on the regulation and technical standards with gap-assessment workshops, incident classification exercises, third-party register development and tabletop resilience scenarios. It provides practical guidance and does not constitute legal advice. Target audience: This course is suitable for: Risk and compliance professionals in financial services IT, information security and resilience managers Internal auditors Vendor and outsourcing managers Senior managers and board members of financial entities Destinations: Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Barcelona, Rome Course objectives: - Explain the scope, objectives and structure of DORA - Implement an ICT risk management framework aligned with DORA - Classify and report major ICT-related incidents - Plan digital operational resilience testing programmes - Manage ICT third-party risk and maintain the register of information - Conduct a DORA gap assessment and build a remediation plan Target competencies: - ICT risk management - Incident classification and reporting - Resilience testing - Third-party risk management - Regulatory compliance - Operational resilience governance Course outline: - Day 1: DORA Overview and Governance. Background and objectives of DORA Entities in scope and proportionality Management body responsibilities Relationship with other regulations Exercise: Mapping DORA to your organisation - Day 2: ICT Risk Management. ICT risk management framework requirements Identification, protection, detection, response and recovery Business continuity and backup policies Learning and evolving after incidents Workshop: ICT risk framework gap assessment - Day 3: Incident Management and Reporting. ICT incident management process Classification criteria for major incidents Reporting timelines and content Voluntary notification of cyber threats Exercise: Classifying and reporting an incident - Day 4: Resilience Testing and Third-Party Risk. Digital operational resilience testing programmes Threat-led penetration testing ICT third-party risk strategy Contract requirements and the register of information Case study: Managing a critical cloud provider - Day 5: Implementing DORA Compliance. Gap assessment and prioritised remediation Evidence and documentation for supervisors Training and awareness Continuous monitoring and internal audit Capstone: DORA compliance roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4788 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4788 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4768 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4768 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15319 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15319 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4778 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4778 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4764 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4764 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4775 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4775 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4785 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4785 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4782 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4782 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4772 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4772 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15320 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15320 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4789 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4789 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4769 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4769 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4779 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4779 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15321 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15321 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4765 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4765 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4776 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4776 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4786 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4786 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4783 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4783 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4773 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4773 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15322 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15322 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4790 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4790 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4770 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4770 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4780 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4780 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4766 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4766 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15323 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15323 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4777 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4777 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4787 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4787 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4784 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4784 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15324 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15324 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4774 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4774 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4791 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4791 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4771 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4771 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4781 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4781 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4767 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4767 ## NIS2 Directive: Cybersecurity Compliance for Organisations URL: https://smarthorizon.uk/course/nis2-directive-cybersecurity-compliance-for-organisations Brochure: https://smarthorizon.uk/course/nis2-directive-cybersecurity-compliance-for-organisations/brochure.pdf Course reference: nis2-directive-cybersecurity-compliance-for-organisations Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The NIS2 Directive significantly expands the number of organisations in the EU that must meet cybersecurity risk-management and incident-reporting obligations, and it makes management bodies directly accountable. This course explains which entities are in scope, the essential and important entity categories, required security measures, incident reporting timelines, supply chain security, supervision and penalties. Participants learn how to assess their position, close gaps and build a cybersecurity governance programme that satisfies regulators and improves resilience. Why attend: Many medium and large organisations in sectors such as energy, transport, health, digital services, manufacturing and public administration now fall under NIS2. This course helps you understand your obligations and turn them into a practical, risk-based cybersecurity compliance programme. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course includes expert explanation, scoping exercises, gap-assessment workshops, incident reporting simulations, supply chain security case studies and roadmap development. It provides practical guidance and does not constitute legal advice. Target audience: This course is suitable for: Information security and cybersecurity managers Compliance and risk professionals IT managers and infrastructure leaders Board members and senior executives with oversight duties Internal auditors Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Barcelona, Vienna Course objectives: - Explain the objectives, scope and sectors covered by NIS2 - Determine whether an organisation is an essential or important entity - Implement the required cybersecurity risk-management measures - Manage incident detection, classification and reporting - Address supply chain and supplier security requirements - Build a NIS2 compliance and governance roadmap Target competencies: - Cybersecurity regulation - Cyber risk management - Incident reporting - Supply chain security - Security governance - Compliance gap assessment Course outline: - Day 1: Understanding NIS2. From NIS to NIS2: what has changed Sectors and entities in scope Essential and important entities National implementation and supervision Exercise: Scoping your organisation - Day 2: Governance and Accountability. Management body responsibilities and training Risk-based approach to cybersecurity Policies and organisational measures Penalties and personal liability Workshop: Governance gap assessment - Day 3: Cybersecurity Risk-Management Measures. Risk analysis and information security policies Business continuity and crisis management Access control, cryptography and asset management Vulnerability handling and security testing Exercise: Mapping controls to NIS2 requirements - Day 4: Incident Reporting and Supply Chain Security. Significant incident criteria Early warning, notification and final reports Supplier and service provider security Contractual and assurance measures Simulation: Reporting a significant incident - Day 5: Building the Compliance Programme. Prioritising remediation Aligning with ISO 27001 and other frameworks Evidence, documentation and supervisory audits Training and awareness Capstone: NIS2 compliance roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4807 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4807 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15325 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15325 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4792 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4792 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4803 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4803 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4814 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4814 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4811 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4811 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4800 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4800 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4817 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4817 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4797 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4797 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15326 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15326 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4808 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4808 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4793 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4793 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4804 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4804 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4815 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4815 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15327 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15327 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4812 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4812 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4801 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4801 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4818 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4818 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15328 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15328 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4798 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4798 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4809 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4809 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4794 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4794 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4805 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4805 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15329 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15329 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4816 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4816 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4813 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4813 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4802 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4802 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4819 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4819 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4799 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4799 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15330 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15330 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4810 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4810 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4795 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4795 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4806 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4806 ## Process Mining and Digital Process Improvement URL: https://smarthorizon.uk/course/process-mining-and-digital-process-improvement Brochure: https://smarthorizon.uk/course/process-mining-and-digital-process-improvement/brochure.pdf Course reference: process-mining-and-digital-process-improvement Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Process mining uses the event data already stored in business systems to show how processes really run, rather than how people think they run. This course introduces process mining concepts and tools and shows how to discover process flows, measure conformance, identify bottlenecks and rework, and prioritise improvements and automation. Participants work with sample event logs, interpret process maps and build an improvement case, combining process mining with lean and continuous improvement methods. Why attend: Traditional process mapping relies on workshops and interviews, which often miss hidden delays and variations. Process mining provides objective, data-driven insight into processes such as purchase-to-pay, order-to-cash and customer service. This course gives you the skills to use these insights to deliver measurable improvements. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines practical demonstrations with hands-on labs using event logs, process analysis workshops, case studies from finance, procurement and operations, and development of an improvement proposal. Target audience: This course is suitable for: Process improvement and operational excellence professionals Business analysts Finance, procurement and shared services managers Quality managers Digital transformation professionals Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Cape Town, Rome Course objectives: - Explain the principles and benefits of process mining - Identify and prepare event log data from business systems - Discover and interpret process maps and variants - Analyse conformance, bottlenecks and rework - Combine process mining with lean and automation initiatives - Build and present a data-driven process improvement case Target competencies: - Process discovery - Event log preparation - Conformance analysis - Bottleneck analysis - Lean process improvement - Data-driven improvement cases Course outline: - Day 1: Introduction to Process Mining. Limitations of traditional process mapping How process mining works Common use cases and benefits Overview of process mining tools Exercise: Selecting a process for analysis - Day 2: Event Data and Preparation. Case IDs, activities and timestamps Extracting data from ERP and workflow systems Data quality and cleansing Privacy and data protection considerations Lab: Preparing an event log - Day 3: Discovering and Analysing Processes. Process maps and variants Throughput time and waiting time analysis Rework, loops and exceptions Filtering and drill-down techniques Lab: Analysing a purchase-to-pay process - Day 4: Conformance and Improvement. Comparing actual and intended processes Root cause analysis with process data Combining lean tools with process mining Identifying automation opportunities Case study: Reducing order-to-cash cycle time - Day 5: From Insight to Results. Building an improvement business case Monitoring improvements with process dashboards Embedding process mining in continuous improvement Change management and stakeholder engagement Capstone: Presenting a process improvement proposal Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4834 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4834 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15331 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15331 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4820 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4820 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4830 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4830 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4841 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4841 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4838 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4838 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4827 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4827 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15332 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15332 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4845 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4845 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4824 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4824 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4835 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4835 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4821 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4821 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15333 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15333 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4831 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4831 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4842 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4842 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4839 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4839 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4828 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4828 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15334 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15334 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4846 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4846 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4825 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4825 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4836 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4836 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4822 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4822 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15335 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15335 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4832 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4832 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4843 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4843 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4840 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4840 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4829 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4829 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15336 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15336 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4847 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4847 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4826 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4826 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4837 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4837 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4823 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4823 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4833 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4833 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4844 ## Value Stream Mapping and Process Redesign URL: https://smarthorizon.uk/course/value-stream-mapping-and-process-redesign Brochure: https://smarthorizon.uk/course/value-stream-mapping-and-process-redesign/brochure.pdf Course reference: value-stream-mapping-and-process-redesign Catalogue record updated: 2026-11-01T10:37:32.818Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Value stream mapping gives teams a clear picture of how materials and information flow through a process and where time, effort and cost are wasted. This course teaches participants to map current-state value streams, identify waste and constraints, design future-state processes and develop implementation plans. It applies to manufacturing, service, administrative and healthcare environments. Through practical mapping exercises and case studies, participants build the skills to lead value stream improvement in their organisations. Why attend: Many improvement efforts optimise individual steps while the end-to-end process remains slow and costly. Value stream mapping helps you see the whole flow, focus on what matters to customers and redesign processes for faster, more reliable delivery. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical and workshop-based, with mapping exercises, process simulations, waste identification activities, case studies and future-state design workshops. Target audience: This course is suitable for: Operations and production managers Continuous improvement and lean practitioners Quality managers Process owners in service and administrative functions Supply chain and logistics professionals Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Singapore, London, Vienna, Rome, Cape Town Course objectives: - Explain lean principles and the concept of value from the customer's perspective - Create current-state value stream maps for products or services - Identify waste, delays, constraints and quality problems - Design future-state value streams with improved flow - Develop and prioritise implementation plans - Measure improvement and sustain results Target competencies: - Lean thinking - Value stream mapping - Waste identification - Flow and pull design - Future-state design - Improvement implementation Course outline: - Day 1: Lean Principles and Value. Lean thinking and its five principles Defining value from the customer's perspective The eight wastes in manufacturing and services Selecting a value stream to map Exercise: Identifying waste in a familiar process - Day 2: Mapping the Current State. Value stream mapping symbols and conventions Walking the process and gathering data Material and information flows Lead time, process time and value-added ratio Workshop: Mapping a current-state value stream - Day 3: Analysing the Value Stream. Identifying bottlenecks and constraints Quality issues and rework loops Inventory, queues and waiting time Prioritising improvement opportunities Simulation: Process flow game - Day 4: Designing the Future State. Continuous flow, pull and takt time Standard work and visual management Redesigning information flow and approvals Future-state mapping Workshop: Designing a future-state map - Day 5: Implementation and Sustainability. Implementation plans and improvement events KPIs and tracking progress Leadership roles in lean transformation Sustaining improvements Capstone: Value stream improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4858 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4858 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4869 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4869 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4865 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4865 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4855 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4855 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15337 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15337 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4873 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4873 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4852 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4852 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4862 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4862 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4849 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4849 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4859 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4859 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15338 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15338 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4870 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4870 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4866 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4866 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4856 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4856 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4874 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4874 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15339 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15339 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4853 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4853 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4863 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4863 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4850 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4850 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15340 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15340 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4860 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4860 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4871 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4871 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4867 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4867 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4857 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4857 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15341 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15341 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4875 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4875 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4854 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4854 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4864 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4864 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4851 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4851 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4861 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4861 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15342 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15342 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4872 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4872 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4868 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4868 ## Customer-Centric Quality: Voice of the Customer and Service Quality URL: https://smarthorizon.uk/course/customer-centric-quality-voice-of-the-customer-and-service-quality Brochure: https://smarthorizon.uk/course/customer-centric-quality-voice-of-the-customer-and-service-quality/brochure.pdf Course reference: customer-centric-quality-voice-of-the-customer-and-service-quality Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Quality ultimately means meeting and exceeding customer expectations. This course shows how to capture the voice of the customer, translate it into measurable quality requirements and improve service delivery across touchpoints. Participants learn customer research methods, service quality models, complaint management, customer journey analysis and service recovery, and they explore how to link customer satisfaction and loyalty measures with operational quality metrics. Practical workshops help participants design a customer-centric quality improvement plan. Why attend: Organisations often measure internal quality indicators that do not reflect what customers actually experience. This course helps you listen to customers systematically, identify the service gaps that matter most and improve quality in ways customers notice and value. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants learn through case studies, customer research exercises, service gap analysis, complaint handling simulations, journey mapping and development of an improvement plan. Target audience: This course is suitable for: Quality managers and quality professionals Customer service and customer experience managers Operations managers in service organisations Process improvement practitioners Front-line team leaders Destinations: Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Cape Town, Barcelona Course objectives: - Explain the principles of customer-centric quality management - Capture and analyse the voice of the customer - Translate customer needs into measurable quality requirements - Identify and close service quality gaps - Manage complaints and service recovery effectively - Link customer feedback to continuous improvement Target competencies: - Voice of the customer - Service quality measurement - Customer journey analysis - Complaint management - Service recovery - Customer-focused improvement Course outline: - Day 1: Quality Through the Customer's Eyes. Defining quality from the customer's perspective Customer expectations, perceptions and satisfaction Service quality dimensions The cost of poor customer quality Exercise: Assessing customer focus in your organisation - Day 2: Capturing the Voice of the Customer. Surveys, interviews, focus groups and feedback analysis Net Promoter Score, satisfaction and effort measures Text and sentiment analysis of feedback Translating needs into requirements Workshop: Designing a voice-of-the-customer programme - Day 3: Service Quality Gaps and Journeys. Service quality gap model Customer journey mapping and touchpoint analysis Service standards and service-level agreements Front-line empowerment Exercise: Mapping a customer journey - Day 4: Complaints and Service Recovery. Complaint management processes Root cause analysis of complaints Service recovery principles Turning complaints into improvements Simulation: Handling complaint scenarios - Day 5: Building a Customer-Centric Quality System. Linking customer metrics to quality KPIs Integrating customer focus into the quality management system Engaging leaders and employees Continuous improvement cycles Capstone: Customer-centric quality improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4886 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4886 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4897 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4897 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15343 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15343 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4893 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4893 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4882 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4882 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4901 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4901 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4879 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4879 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4890 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4890 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4876 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4876 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15344 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15344 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4887 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4887 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4898 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4898 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4894 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4894 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15345 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15345 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4883 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4883 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4902 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4902 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4880 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4880 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4891 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4891 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4877 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4877 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15346 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15346 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4888 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4888 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4899 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4899 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4895 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4895 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4884 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4884 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15347 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15347 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4903 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4903 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4881 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4881 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4892 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4892 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15348 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15348 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4878 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4878 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4889 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4889 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4900 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4900 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4896 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4896 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4885 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4885 ## Statistical Process Control (SPC) for Quality Professionals URL: https://smarthorizon.uk/course/statistical-process-control-spc-for-quality-professionals Brochure: https://smarthorizon.uk/course/statistical-process-control-spc-for-quality-professionals/brochure.pdf Course reference: statistical-process-control-spc-for-quality-professionals Catalogue record updated: 2026-11-01T10:35:44.274Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Statistical process control helps organisations understand process variation, detect problems early and make decisions based on data rather than opinion. This course covers the essential statistics for quality professionals, types of variation, control charts for variables and attributes, process capability analysis, measurement system basics and how to use SPC to drive improvement. Participants use realistic datasets and spreadsheet or statistical software to build and interpret charts and capability studies. Why attend: Reacting to every change in results wastes time and can make processes worse, while ignoring real signals allows defects to reach customers. This course teaches you how to distinguish normal variation from meaningful change and use SPC confidently to monitor and improve processes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, combining short statistical explanations with hands-on exercises using datasets, control chart construction, capability calculations, case studies and process improvement projects. Target audience: This course is suitable for: Quality engineers and quality managers Production and process engineers Laboratory and inspection professionals Continuous improvement practitioners Supervisors responsible for process performance Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Explain variation and its impact on quality - Apply basic statistics to process data - Select, build and interpret appropriate control charts - Calculate and interpret process capability indices - Understand measurement system analysis basics - Use SPC to identify improvement opportunities and sustain gains Target competencies: - Descriptive statistics - Control charts - Process capability - Measurement system analysis - Data-driven problem solving - Process monitoring Course outline: - Day 1: Understanding Variation. Common cause and special cause variation The cost of variation Data types and data collection Descriptive statistics and distributions Exercise: Analysing process data - Day 2: Control Charts for Variables. X-bar and R charts, individual and moving range charts Control limits versus specification limits Rules for detecting special causes Rational subgrouping Lab: Building and interpreting variable control charts - Day 3: Control Charts for Attributes. p, np, c and u charts Choosing the right chart Charts for low-volume and service processes Common mistakes in SPC use Lab: Attribute control chart exercises - Day 4: Process Capability and Measurement. Capability indices Cp, Cpk, Pp and Ppk Capability for non-normal data Measurement system analysis and gauge studies Linking capability to customer requirements Case study: Improving a process with poor capability - Day 5: Implementing SPC. Selecting critical characteristics Reaction plans and out-of-control action Training operators and supervisors SPC software and automation Capstone: SPC implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4920 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4920 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15349 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15349 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4910 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4910 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4928 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4928 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4907 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4907 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4917 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4917 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4904 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4904 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4914 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4914 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4925 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4925 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15350 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15350 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4921 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4921 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4911 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4911 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4929 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4929 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4908 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4908 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15351 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15351 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4918 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4918 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4905 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4905 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4915 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4915 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4926 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4926 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15352 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15352 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4922 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4922 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4912 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4912 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4930 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4930 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4909 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4909 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15353 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15353 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4919 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4919 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4906 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4906 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4916 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4916 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4927 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4927 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4923 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4923 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15354 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15354 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4913 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4913 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4931 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4931 ## ISO 45001 Occupational Health and Safety Management Systems URL: https://smarthorizon.uk/course/iso-45001-occupational-health-and-safety-management-systems Brochure: https://smarthorizon.uk/course/iso-45001-occupational-health-and-safety-management-systems/brochure.pdf Course reference: iso-45001-occupational-health-and-safety-management-systems Catalogue record updated: 2026-11-01T10:35:07.674Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: ISO 45001 provides an international framework for managing occupational health and safety risks and improving workplace safety performance. This course explains the standard's requirements and how to implement, maintain and improve an effective OH&S management system. Topics include context and leadership, worker participation, hazard identification and risk assessment, legal compliance, operational control, emergency preparedness, incident investigation, performance evaluation and integration with other management systems. Why attend: Effective health and safety management protects people, reduces costs and strengthens reputation. This course gives you a clear, practical understanding of ISO 45001 so that you can lead implementation, prepare for certification or improve an existing system. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines explanation of the standard with practical risk assessment exercises, case studies, documentation reviews, incident investigation scenarios and implementation planning. It is not a certified lead auditor course. Target audience: This course is suitable for: Health and safety managers and officers Quality, environmental and integrated management system professionals Operations and facilities managers HR professionals with safety responsibilities Supervisors and team leaders in higher-risk environments Destinations: Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Cape Town, Barcelona Course objectives: - Explain the structure and requirements of ISO 45001 - Establish leadership commitment and worker participation - Identify hazards and assess OH&S risks and opportunities - Determine legal and other requirements - Plan operational controls, emergency preparedness and investigations - Monitor, audit and continually improve the OH&S management system Target competencies: - OH&S management systems - Hazard identification - Risk assessment - Legal compliance - Incident investigation - Management system auditing awareness Course outline: - Day 1: Introduction to ISO 45001. Purpose and benefits of an OH&S management system Structure of the standard and Annex SL Context of the organisation and interested parties Scope of the management system Exercise: Context analysis for your organisation - Day 2: Leadership and Participation. Leadership commitment and OH&S policy Roles, responsibilities and authorities Consultation and participation of workers Safety culture Workshop: Assessing safety leadership - Day 3: Planning and Risk Assessment. Hazard identification methods Risk assessment and hierarchy of controls Legal and other requirements Objectives and action planning Exercise: Conducting a risk assessment - Day 4: Support and Operation. Competence, awareness and communication Documented information Operational control, contractors and management of change Emergency preparedness and response Case study: Controlling contractor risks - Day 5: Evaluation and Improvement. Monitoring and measuring safety performance Internal audit and management review Incident investigation and corrective action Continual improvement and integration with other systems Capstone: ISO 45001 implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4949 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4949 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4939 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4939 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15355 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15355 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4956 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4956 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4935 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4935 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4946 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4946 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4932 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4932 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4943 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4943 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15356 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15356 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4953 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4953 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4950 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4950 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4940 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4940 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4957 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4957 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15357 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15357 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4936 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4936 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4947 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4947 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4933 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4933 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4944 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4944 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4954 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4954 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15358 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15358 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4951 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4951 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4941 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4941 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4958 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4958 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15359 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15359 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4937 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4937 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4948 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4948 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4934 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4934 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4945 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4945 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15360 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15360 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4955 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4955 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4952 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4952 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4942 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4942 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4959 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4959 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4938 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4938 ## Community Relations and Social Licence to Operate URL: https://smarthorizon.uk/course/community-relations-and-social-licence-to-operate Brochure: https://smarthorizon.uk/course/community-relations-and-social-licence-to-operate/brochure.pdf Course reference: community-relations-and-social-licence-to-operate Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations in sectors such as energy, mining, infrastructure, manufacturing and real estate depend on the trust and acceptance of the communities around them. This course explains how to build and maintain a social licence to operate through effective community relations, stakeholder engagement, grievance management and social investment. Participants learn stakeholder analysis, engagement planning, communication with local communities, managing conflict and measuring social impact, applying the methods to realistic project scenarios. Why attend: Projects can be delayed, cost more or even be stopped when community concerns are not handled well. This course gives you the tools to engage communities early and honestly, manage expectations and build lasting relationships that support your organisation's operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies from different sectors, stakeholder mapping exercises, engagement planning workshops, grievance role plays and development of a community relations plan. Target audience: This course is suitable for: Community relations and stakeholder engagement officers Public relations and corporate affairs professionals Project managers of infrastructure and industrial projects Sustainability and CSR managers Government relations professionals Destinations: Barcelona, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Rome, Cape Town Course objectives: - Explain the concept of social licence to operate and its business value - Identify and analyse community stakeholders and their concerns - Plan and conduct meaningful community engagement - Establish effective grievance mechanisms - Design social investment programmes that create shared value - Measure and report community relations performance Target competencies: - Stakeholder analysis - Community engagement - Grievance management - Social investment - Conflict resolution - Social impact measurement Course outline: - Day 1: Social Licence to Operate. What a social licence to operate means Business risks of poor community relations International standards and expectations The role of trust and legitimacy Exercise: Assessing social licence risks - Day 2: Understanding Communities and Stakeholders. Stakeholder identification and mapping Community profiling and social baselines Vulnerable groups and inclusion Expectations, interests and concerns Workshop: Community stakeholder map - Day 3: Engagement and Communication. Principles of meaningful engagement Engagement methods and timing Communicating technical information to communities Working with local leaders and organisations Role play: A community information meeting - Day 4: Grievances and Conflict. Designing grievance mechanisms Handling complaints and disputes Managing activism and opposition Rebuilding trust after incidents Case study: Resolving a community dispute - Day 5: Social Investment and Performance. Creating shared value Designing social investment programmes Monitoring and measuring social impact Reporting to stakeholders Capstone: Community relations plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15361 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15361 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4984 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4984 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4963 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4963 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4974 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4974 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4960 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4960 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4971 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4971 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4981 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4981 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15362 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15362 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4978 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4978 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4968 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4968 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4985 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4985 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4964 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4964 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15363 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15363 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4975 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4975 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4961 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4961 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4972 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4972 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4982 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4982 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15364 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15364 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4979 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4979 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4969 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4969 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4986 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4986 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4965 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4965 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4976 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4976 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15365 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15365 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4962 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4962 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4973 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4973 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4983 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4983 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15366 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15366 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 4980 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4980 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4970 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4970 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 4987 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4987 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4966 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4966 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 4977 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4977 ## Corporate Reputation Management in the Digital Age URL: https://smarthorizon.uk/course/corporate-reputation-management-in-the-digital-age Brochure: https://smarthorizon.uk/course/corporate-reputation-management-in-the-digital-age/brochure.pdf Course reference: corporate-reputation-management-in-the-digital-age Catalogue record updated: 2026-11-01T10:34:31.541Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Reputation is built over years but can be damaged within hours in a digital environment. This course explains how organisations can build, monitor and protect their reputation across news media, social platforms, review sites and AI-powered search. Participants learn reputation drivers, stakeholder perception research, digital monitoring tools, issues management, response strategies and reputation measurement. Practical exercises and case studies help participants create a reputation management framework and response playbook. Why attend: Customers, employees, investors and regulators form opinions about your organisation online long before they speak to you. This course helps you understand what drives reputation, detect risks early and respond effectively, protecting one of your organisation's most valuable assets. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The programme uses case studies of reputation successes and failures, monitoring tool demonstrations, issues management exercises, response simulations and development of a reputation management plan. Target audience: This course is suitable for: Public relations and corporate communications professionals Marketing and brand managers Corporate affairs and investor relations professionals Risk and crisis management professionals Senior managers responsible for reputation Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Explain the drivers and business value of corporate reputation - Assess stakeholder perceptions and reputation risks - Monitor reputation across digital and traditional channels - Manage emerging issues before they become crises - Respond effectively to negative coverage and online criticism - Measure reputation and report it to leadership Target competencies: - Reputation strategy - Stakeholder perception analysis - Digital reputation monitoring - Issues management - Response planning - Reputation measurement Course outline: - Day 1: Understanding Corporate Reputation. Reputation, brand and identity Drivers of reputation and trust Reputation as a business asset How digital channels and AI search shape perceptions Exercise: Reputation audit - Day 2: Stakeholders and Perceptions. Identifying key stakeholder groups Perception research methods Narratives and reputation gaps Employees as reputation ambassadors Workshop: Stakeholder perception analysis - Day 3: Digital Monitoring and Issues Management. Media and social listening tools Early warning signals Issues identification and prioritisation Issues management processes Lab: Setting up a monitoring dashboard - Day 4: Responding and Protecting Reputation. Response strategies and tone Handling negative reviews and misinformation Working with media and influencers Legal and ethical considerations Simulation: Responding to a fast-moving online issue - Day 5: Building and Measuring Reputation. Proactive reputation-building programmes Purpose, ESG and corporate storytelling Reputation metrics and reporting Governance and roles Capstone: Reputation management framework and playbook Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5012 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5012 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4992 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4992 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5002 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5002 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4988 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4988 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15367 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15367 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 4999 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4999 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5009 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5009 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5006 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5006 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4996 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4996 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5013 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5013 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15368 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15368 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4993 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4993 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5003 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5003 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4989 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4989 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15369 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15369 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5000 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5000 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5010 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5010 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5007 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5007 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4997 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4997 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15370 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15370 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5014 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5014 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4994 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4994 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5004 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5004 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4990 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4990 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15371 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15371 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5001 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5001 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5011 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5011 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5008 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5008 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 4998 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4998 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15372 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15372 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5015 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5015 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 4995 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4995 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5005 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5005 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 4991 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-4991 ## Internal Communication and Employee Engagement URL: https://smarthorizon.uk/course/internal-communication-and-employee-engagement Brochure: https://smarthorizon.uk/course/internal-communication-and-employee-engagement/brochure.pdf Course reference: internal-communication-and-employee-engagement Catalogue record updated: 2026-11-01T10:34:15.845Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective internal communication helps employees understand strategy, feel informed during change and connect their work to the organisation's purpose. This course covers internal communication strategy, channel selection, leadership communication, change communication, employee voice, digital workplace tools and measurement. Participants learn how to plan campaigns, support managers as communicators and evaluate impact on engagement and performance. Practical workshops lead to an internal communication plan for the participant's organisation. Why attend: Information overload, hybrid work and constant change make it harder to reach and engage employees. This course gives you practical strategies and tools to communicate clearly, involve employees in two-way dialogue and demonstrate the value of internal communication to leadership. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning includes case studies, channel audits, message development workshops, change communication exercises, measurement activities and peer review of communication plans. Target audience: This course is suitable for: Internal communication professionals HR and employee engagement specialists Corporate communication managers Change management professionals Executive assistants and chiefs of staff supporting leadership communication Destinations: Singapore, Barcelona, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Rome, Vienna Course objectives: - Explain the role of internal communication in engagement and performance - Develop an internal communication strategy aligned with business goals - Select and manage channels for different audiences - Support leaders and line managers as effective communicators - Plan communication during organisational change - Measure the impact of internal communication Target competencies: - Internal communication strategy - Audience segmentation - Channel management - Leadership communication - Change communication - Communication measurement Course outline: - Day 1: The Strategic Role of Internal Communication. Internal communication and employee engagement Communication needs of hybrid and frontline workforces Aligning communication with strategy Assessing current practice Exercise: Internal communication audit - Day 2: Strategy, Audiences and Messages. Audience segmentation and personas Key messages and narratives Storytelling for employees Editorial planning Workshop: Developing an internal communication plan - Day 3: Channels and Digital Workplace. Intranets, email, collaboration tools and video Reaching frontline and deskless employees Events, town halls and face-to-face communication Reducing information overload Exercise: Channel mapping - Day 4: Leaders, Managers and Employee Voice. Supporting leaders' visibility and communication Equipping line managers to cascade messages Two-way dialogue and feedback mechanisms Communicating during change and uncertainty Case study: Communicating a restructuring - Day 5: Measuring Impact. Communication metrics and pulse surveys Linking communication to engagement and behaviour Reporting results to leadership Continuous improvement Capstone: Internal communication strategy presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5031 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5031 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15373 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15373 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5016 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5016 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5027 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5027 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5038 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5038 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5035 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5035 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5024 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5024 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5041 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5041 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5021 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5021 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15374 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15374 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5032 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5032 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5017 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5017 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5028 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5028 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5039 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5039 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15375 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15375 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5036 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5036 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5025 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5025 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5042 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5042 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5022 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5022 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15376 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15376 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5033 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5033 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5018 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5018 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5029 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5029 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5040 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5040 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15377 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15377 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5037 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5037 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5026 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5026 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5043 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5043 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5023 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5023 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5034 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5034 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15378 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15378 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5019 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5019 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5030 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5030 ## Sustainability Communication and ESG Storytelling URL: https://smarthorizon.uk/course/sustainability-communication-and-esg-storytelling Brochure: https://smarthorizon.uk/course/sustainability-communication-and-esg-storytelling/brochure.pdf Course reference: sustainability-communication-and-esg-storytelling Catalogue record updated: 2026-11-01T10:30:00.838Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Stakeholders expect organisations to communicate clearly and honestly about their environmental, social and governance performance. This course shows communication, marketing and sustainability professionals how to create credible sustainability narratives, communicate ESG data to different audiences, avoid greenwashing and comply with emerging regulation on environmental claims. Participants learn to develop sustainability messages, reports, campaigns and stakeholder communications that build trust and support business goals. Why attend: Sustainability claims are now scrutinised by regulators, investors, journalists and activists. Poorly substantiated messages create legal and reputational risks, while silence can mean missed opportunities. This course helps you communicate sustainability progress credibly and persuasively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, claim-review exercises, storytelling workshops, audience analysis, regulatory discussions and development of a sustainability communication plan. Target audience: This course is suitable for: Corporate communication and PR professionals Sustainability and ESG managers Marketing and brand professionals Investor relations professionals Report writers and content creators Destinations: Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Rome, Vienna Course objectives: - Explain stakeholder expectations for sustainability communication - Develop credible sustainability narratives and key messages - Communicate ESG data clearly to different audiences - Identify and avoid greenwashing and misleading claims - Understand regulation on environmental claims and sustainability reporting - Create an integrated sustainability communication plan Target competencies: - Sustainability storytelling - ESG communication - Greenwashing prevention - Stakeholder messaging - Sustainability reporting communication - Campaign planning Course outline: - Day 1: Sustainability Communication Today. Why sustainability communication matters Stakeholder expectations and scrutiny Trust, credibility and transparency Trends in ESG disclosure Exercise: Reviewing sustainability communications - Day 2: Building the Sustainability Narrative. Purpose, strategy and material issues Storytelling techniques for sustainability Balancing ambition and evidence Communicating progress and setbacks Workshop: Creating a sustainability narrative - Day 3: Communicating ESG Data. Turning data into clear messages Visualising sustainability performance Tailoring content for investors, customers and employees Sustainability reports and websites Exercise: Simplifying an ESG data set - Day 4: Avoiding Greenwashing. Common forms of greenwashing Regulation on environmental and green claims Substantiation and evidence Labels, certifications and comparisons Case study: Reviewing a challenged green claim - Day 5: Integrated Sustainability Communication. Campaigns and channel planning Engaging employees as advocates Responding to criticism and activism Measuring impact Capstone: Sustainability communication plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5058 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5058 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5044 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5044 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5054 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5054 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5065 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5065 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15379 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15379 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5062 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5062 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5051 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5051 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5069 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5069 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5048 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5048 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5059 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5059 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15380 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15380 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5045 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5045 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5055 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5055 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5066 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5066 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15381 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15381 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5063 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5063 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5052 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5052 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5070 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5070 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5049 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5049 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15382 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15382 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5060 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5060 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5046 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5046 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5056 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5056 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5067 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5067 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15383 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15383 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5064 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5064 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5053 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5053 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5071 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5071 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5050 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5050 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15384 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15384 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5061 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5061 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5047 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5047 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5057 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5057 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5068 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5068 ## Climate Risk Adaptation and Physical Resilience Planning URL: https://smarthorizon.uk/course/climate-risk-adaptation-and-physical-resilience-planning Brochure: https://smarthorizon.uk/course/climate-risk-adaptation-and-physical-resilience-planning/brochure.pdf Course reference: climate-risk-adaptation-and-physical-resilience-planning Catalogue record updated: 2026-11-01T10:27:07.501Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Extreme weather events such as floods, heatwaves, storms and droughts are increasingly disrupting operations, supply chains, infrastructure and workforces. This course helps organisations assess physical climate risks and build practical adaptation and resilience plans. Participants learn to use climate scenarios and hazard data, assess vulnerability of sites and assets, prioritise adaptation measures, integrate climate risk into business continuity and investment decisions, and report on climate resilience to stakeholders. Why attend: Climate-related disruption is no longer a distant scenario; it already affects many organisations every year. This course gives you structured methods to understand your exposure, prioritise adaptation investments and strengthen continuity plans before the next extreme event. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert sessions with climate data exercises, site vulnerability assessments, adaptation option appraisal, tabletop exercises and development of an adaptation plan. Target audience: This course is suitable for: Business continuity and risk managers Sustainability and ESG professionals Facilities, asset and infrastructure managers Supply chain managers Insurance and finance professionals Destinations: Vienna, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Barcelona, Rome Course objectives: - Explain physical climate risks and their business impacts - Use climate scenarios and hazard data in risk assessment - Assess vulnerability of sites, assets, people and supply chains - Identify and prioritise adaptation measures - Integrate climate risk into business continuity and investment planning - Report climate resilience to boards, investors and regulators Target competencies: - Physical climate risk assessment - Climate scenario analysis - Vulnerability assessment - Adaptation planning - Resilience integration - Climate risk reporting Course outline: - Day 1: Understanding Physical Climate Risk. Acute and chronic physical climate risks Observed impacts on organisations Regulatory and investor expectations Links with transition risk Exercise: Identifying climate hazards for your operations - Day 2: Climate Data and Scenarios. Climate scenarios and time horizons Hazard maps and data sources Interpreting climate projections Limitations and uncertainty Lab: Using climate data for a site assessment - Day 3: Vulnerability and Impact Assessment. Exposure, sensitivity and adaptive capacity Assessing sites, assets and infrastructure Workforce and supply chain impacts Financial impact estimation Workshop: Vulnerability assessment for a facility - Day 4: Adaptation and Resilience Measures. Engineering, nature-based and operational measures Cost-benefit and prioritisation Insurance and risk transfer Integrating adaptation into business continuity plans Case study: Recovering from a major flood - Day 5: Governance and Reporting. Climate risk governance and ownership Monitoring and early warning Disclosure and reporting frameworks Continuous review of adaptation plans Capstone: Climate adaptation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15385 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15385 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5082 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5082 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5093 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5093 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5089 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5089 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5079 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5079 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5097 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5097 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5076 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5076 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15386 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15386 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5086 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5086 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5073 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5073 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5083 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5083 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5094 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5094 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15387 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15387 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5090 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5090 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5080 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5080 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5098 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5098 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15388 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15388 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5077 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5077 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5087 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5087 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5074 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5074 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5084 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5084 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5095 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5095 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15389 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15389 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5091 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5091 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5081 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5081 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5099 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5099 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5078 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5078 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15390 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15390 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5088 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5088 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5075 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5075 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5085 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5085 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5096 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5096 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5092 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5092 ## Cyber Incident Response and Crisis Management URL: https://smarthorizon.uk/course/cyber-incident-response-and-crisis-management Brochure: https://smarthorizon.uk/course/cyber-incident-response-and-crisis-management/brochure.pdf Course reference: cyber-incident-response-and-crisis-management Catalogue record updated: 2026-11-01T10:28:50.589Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A serious cyber incident such as ransomware, data theft or system compromise quickly becomes a business crisis affecting operations, customers, regulators and reputation. This course prepares managers and technical leaders to respond in a coordinated way. Participants learn incident response planning, roles and decision-making, technical containment priorities, legal and regulatory notifications, crisis communication, recovery and post-incident learning. A realistic ransomware simulation brings together technical, business and communication perspectives. Why attend: Organisations that rehearse their response recover faster and suffer less damage. This course helps you build and test an incident response capability that connects IT security teams with executives, legal, communications and business continuity functions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning is highly interactive, with incident response frameworks, playbook development, a multi-stage ransomware tabletop exercise, communication role plays and lessons-learned workshops. No advanced technical knowledge is required. Target audience: This course is suitable for: IT and information security managers Business continuity and crisis management professionals Risk, compliance and legal professionals Communications and PR managers Senior managers who may form part of a crisis team Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Explain the cyber threat landscape and common incident types - Develop and maintain an incident response plan and playbooks - Coordinate technical, business and executive decision-making - Manage regulatory, legal and contractual notifications - Communicate effectively with staff, customers, media and authorities - Lead recovery and post-incident improvement Target competencies: - Incident response planning - Crisis decision-making - Ransomware response - Regulatory notification - Crisis communication - Post-incident review Course outline: - Day 1: The Cyber Threat Landscape. Ransomware, data breaches and supply chain attacks How incidents become business crises Regulatory expectations for incident handling Assessing incident readiness Exercise: Cyber incident readiness review - Day 2: Incident Response Planning. Incident response life cycle Roles, responsibilities and escalation Playbooks for common scenarios Working with external specialists and insurers Workshop: Building an incident response playbook - Day 3: Managing the Incident. Detection, triage and containment priorities Decision-making under pressure Ransom demands: legal and ethical considerations Evidence preservation Simulation: Ransomware tabletop exercise, part one - Day 4: Communication and Notification. Notification obligations to regulators and individuals Internal communication and staff guidance Customer, partner and media communication Managing misinformation Simulation: Ransomware tabletop exercise, part two - Day 5: Recovery and Learning. Restoring systems and business operations Business continuity and disaster recovery integration Post-incident review and root cause Improving resilience and testing plans Capstone: Incident response improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5110 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5110 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15391 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15391 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5121 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5121 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5117 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5117 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5106 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5106 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5125 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5125 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5103 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5103 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15392 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15392 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5114 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5114 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5100 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5100 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5111 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5111 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5122 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5122 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15393 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15393 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5118 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5118 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5107 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5107 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5126 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5126 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5104 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5104 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15394 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15394 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5115 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5115 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5101 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5101 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5112 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5112 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5123 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5123 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15395 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15395 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5119 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5119 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5108 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5108 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5127 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5127 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5105 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5105 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15396 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15396 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5116 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5116 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5102 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5102 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5113 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5113 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5124 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5124 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5120 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5120 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5109 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5109 ## Business Continuity for Supply Chains and Third Parties URL: https://smarthorizon.uk/course/business-continuity-for-supply-chains-and-third-parties Brochure: https://smarthorizon.uk/course/business-continuity-for-supply-chains-and-third-parties/brochure.pdf Course reference: business-continuity-for-supply-chains-and-third-parties Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many recent disruptions have originated not within organisations but at suppliers, logistics providers, cloud services and outsourced partners. This course shows how to extend business continuity management across the extended enterprise. Participants learn to identify critical third parties, assess their resilience, build continuity requirements into contracts, develop alternative sourcing and workaround strategies and conduct joint exercises. The course combines continuity standards with practical supply chain and outsourcing tools. Why attend: Your organisation's resilience is only as strong as the weakest critical supplier or service provider. This course helps you identify and reduce third-party dependencies and make sure partners can support you when disruption occurs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course includes dependency mapping exercises, supplier resilience assessments, contract clause reviews, scenario workshops and a third-party continuity tabletop exercise. Target audience: This course is suitable for: Business continuity managers Procurement and supplier management professionals Supply chain and logistics managers Outsourcing and vendor managers Risk and compliance professionals Destinations: Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Dubai, Frankfurt, Rome, Vienna Course objectives: - Explain the role of third parties in operational resilience - Identify critical suppliers, service providers and dependencies - Assess third-party continuity capabilities - Build continuity requirements into contracts and service levels - Develop alternative sourcing and workaround strategies - Exercise and monitor third-party continuity arrangements Target competencies: - Dependency mapping - Third-party risk assessment - Continuity requirements - Alternative sourcing strategies - Joint continuity exercising - Supplier monitoring Course outline: - Day 1: Extended Enterprise Resilience. Why third-party disruption matters Supply chain and outsourcing risks Standards and regulatory expectations Linking business impact analysis to suppliers Exercise: Identifying critical dependencies - Day 2: Mapping and Assessing Third Parties. Supplier and service tiering Sub-tier and concentration risks Continuity questionnaires and evidence Site visits and assurance Workshop: Supplier resilience assessment - Day 3: Contracts and Requirements. Continuity clauses and service levels Exit plans and step-in rights Cloud and technology provider considerations Monitoring obligations Exercise: Reviewing a supplier contract - Day 4: Strategies and Workarounds. Dual sourcing and safety stock Alternative logistics and manual workarounds Collaborative continuity planning Recovery priorities with suppliers Case study: Managing a critical supplier failure - Day 5: Exercising and Monitoring. Joint exercises with key suppliers Ongoing monitoring and early warning Reporting third-party risk to management Continuous improvement Capstone: Third-party continuity programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15397 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15397 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5144 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5144 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5134 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5134 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5152 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5152 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5131 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5131 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5141 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5141 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15398 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15398 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5128 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5128 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5138 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5138 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5149 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5149 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5145 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5145 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15399 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15399 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5135 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5135 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5153 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5153 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5132 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5132 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5142 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5142 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15400 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15400 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5129 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5129 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5139 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5139 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5150 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5150 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5146 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5146 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5136 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5136 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15401 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15401 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5154 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5154 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5133 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5133 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5143 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5143 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5130 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5130 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15402 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15402 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5140 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5140 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5151 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5151 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5147 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5147 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5137 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5137 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5155 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5155 ## Auditing Artificial Intelligence Systems URL: https://smarthorizon.uk/course/auditing-artificial-intelligence-systems Brochure: https://smarthorizon.uk/course/auditing-artificial-intelligence-systems/brochure.pdf Course reference: auditing-artificial-intelligence-systems Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: As organisations deploy AI in decision-making, customer service and operations, internal auditors and assurance professionals must evaluate whether these systems are well governed, reliable and compliant. This course provides a practical approach to auditing AI, covering AI governance frameworks, risk assessment, data and model controls, fairness and explainability, security, third-party AI and regulatory requirements. Participants practise planning and performing AI audits using work programmes and case studies. Why attend: AI introduces new risks that traditional IT audit approaches do not fully address. This course gives you the knowledge and tools to plan and perform AI audits, ask the right questions of data science teams and provide meaningful assurance to boards and audit committees. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert sessions with AI risk assessments, audit programme development, control testing exercises, case studies of AI failures and group audit planning workshops. No programming knowledge is required. Target audience: This course is suitable for: Internal auditors and IT auditors Risk management and compliance professionals External assurance professionals Data governance and model risk professionals Audit committee members Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Rome, Cape Town, Barcelona Course objectives: - Explain how AI systems work and the risks they introduce - Apply AI governance and risk frameworks in an audit context - Plan risk-based audits of AI systems and AI governance - Evaluate data, model development and monitoring controls - Assess fairness, explainability, security and compliance - Report AI audit findings to management and audit committees Target competencies: - AI risk assessment - AI governance frameworks - Model control evaluation - Data governance audit - Responsible AI assurance - Audit reporting Course outline: - Day 1: AI for Auditors. Key AI and machine learning concepts How AI is used across organisations AI-specific risks and failure modes The auditor's role in AI assurance Exercise: Building an AI use-case inventory - Day 2: Governance and Risk Frameworks. AI governance structures and policies AI risk management frameworks and standards Regulatory requirements including the EU AI Act Risk assessment of AI systems Workshop: AI risk assessment - Day 3: Auditing Data and Models. Data quality, lineage and consent Model development, validation and documentation Change management and version control Monitoring for drift and performance Exercise: Testing model governance controls - Day 4: Fairness, Explainability and Security. Testing for bias and discrimination Explainability and transparency requirements AI security and adversarial risks Third-party and generative AI controls Case study: Auditing a credit-scoring model - Day 5: Planning and Reporting AI Audits. AI audit scope and work programmes Using data analytics and AI in the audit itself Communicating technical findings clearly Building AI audit capability Capstone: AI audit plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5173 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5173 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5163 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5163 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5180 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5180 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5159 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5159 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15403 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15403 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5170 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5170 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5156 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5156 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5167 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5167 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5177 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5177 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15404 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15404 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5174 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5174 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5164 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5164 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5181 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5181 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5160 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5160 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15405 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15405 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5171 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5171 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5157 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5157 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5168 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5168 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5178 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5178 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15406 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15406 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5175 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5175 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5165 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5165 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5182 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5182 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5161 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5161 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15407 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15407 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5172 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5172 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5158 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5158 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5169 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5169 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5179 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5179 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15408 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15408 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5176 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5176 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5166 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5166 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5183 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5183 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5162 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5162 ## Auditing ESG and Sustainability Reports URL: https://smarthorizon.uk/course/auditing-esg-and-sustainability-reports Brochure: https://smarthorizon.uk/course/auditing-esg-and-sustainability-reports/brochure.pdf Course reference: auditing-esg-and-sustainability-reports Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sustainability reporting is moving from voluntary disclosure to regulated reporting with external assurance requirements. This course equips auditors and assurance professionals to evaluate the reliability of ESG data and sustainability reports. Participants learn reporting frameworks, materiality assessment, data collection and controls, greenhouse gas emissions verification, social and governance indicators, assurance standards and common reporting risks. Practical exercises use sample sustainability reports and data sets. Why attend: Inaccurate or unsupported sustainability information exposes organisations to regulatory action, investor challenge and accusations of greenwashing. This course gives you a structured approach to auditing ESG information and helps you provide assurance that boards and stakeholders can rely on. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert explanation of frameworks and assurance standards with materiality exercises, control testing, emissions data review, sample report analysis and audit planning workshops. Target audience: This course is suitable for: Internal auditors External auditors and assurance professionals Sustainability and ESG reporting managers Finance and controlling professionals Risk and compliance professionals Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Barcelona, Vienna, Cape Town Course objectives: - Explain major sustainability reporting frameworks and requirements - Evaluate materiality assessments and reporting boundaries - Assess ESG data collection processes and internal controls - Review greenhouse gas emissions calculations and evidence - Plan and perform assurance procedures for sustainability information - Report findings and recommendations on ESG reporting Target competencies: - Sustainability reporting frameworks - Materiality assessment - ESG data controls - GHG emissions verification - Sustainability assurance - Greenwashing risk assessment Course outline: - Day 1: The Sustainability Reporting Landscape. Drivers of mandatory sustainability reporting Key frameworks and standards Double materiality Limited and reasonable assurance Exercise: Mapping reporting requirements - Day 2: Materiality and Reporting Scope. Materiality assessment processes Value chain boundaries Stakeholder engagement evidence Targets, policies and disclosures Workshop: Reviewing a materiality assessment - Day 3: ESG Data and Controls. Data sources and collection processes Internal controls over sustainability reporting Estimates, assumptions and data quality Systems and technology Exercise: Testing controls over ESG data - Day 4: Environmental, Social and Governance Metrics. Greenhouse gas emissions and energy data Water, waste and biodiversity indicators Workforce, health and safety and human rights metrics Governance and ethics disclosures Case study: Reviewing an emissions inventory - Day 5: Performing and Reporting Assurance. Assurance planning and risk assessment Evidence and sampling Identifying greenwashing risks Reporting findings and recommendations Capstone: Sustainability report audit plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5208 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5208 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5187 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5187 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5198 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5198 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5184 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5184 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5195 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5195 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15409 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15409 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5205 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5205 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5202 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5202 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5192 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5192 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5209 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5209 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15410 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15410 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5188 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5188 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5199 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5199 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5185 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5185 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5196 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5196 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15411 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15411 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5206 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5206 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5203 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5203 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5193 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5193 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5210 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5210 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15412 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15412 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5189 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5189 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5200 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5200 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 5186 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5186 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 5197 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5197 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15413 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15413 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5207 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5207 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 5204 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5204 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 5194 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5194 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 5211 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5211 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15414 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15414 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 5190 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5190 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 5201 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5201 ## Reliability-Centred Maintenance (RCM) URL: https://smarthorizon.uk/course/reliability-centred-maintenance-rcm Brochure: https://smarthorizon.uk/course/reliability-centred-maintenance-rcm/brochure.pdf Course reference: reliability-centred-maintenance-rcm Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Reliability-centred maintenance is a structured method for deciding what maintenance each asset needs to deliver its required function safely and cost-effectively. This course explains RCM principles and guides participants through functional analysis, failure modes and effects analysis, consequence evaluation and selection of maintenance tasks, including condition monitoring, scheduled restoration, replacement and run-to-failure. Participants apply RCM to an equipment case and learn how to implement and sustain RCM programmes. Why attend: Many maintenance programmes are based on manufacturer recommendations or habit, leading to unnecessary work on some equipment and unexpected failures on others. RCM helps you focus maintenance effort where it matters most, improving availability, safety and cost. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines theory with practical FMEA workshops, decision diagram exercises, case studies from process and manufacturing plants and implementation planning. Target audience: This course is suitable for: Maintenance managers and engineers Reliability engineers Asset managers Operations and production engineers Maintenance planners and supervisors Destinations: Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Vienna, Barcelona Course objectives: - Explain the principles and benefits of RCM - Define asset functions, functional failures and operating context - Perform failure modes and effects analysis - Evaluate failure consequences for safety, environment and operations - Select appropriate maintenance tasks and intervals - Plan, implement and review an RCM programme Target competencies: - Functional analysis - FMEA - Failure consequence evaluation - Maintenance task selection - Condition-based maintenance - Reliability improvement Course outline: - Day 1: RCM Fundamentals. Evolution of maintenance strategies Failure patterns and their implications The seven RCM questions Benefits and challenges of RCM Exercise: Reviewing an existing maintenance plan - Day 2: Functions and Functional Failures. Operating context Primary and secondary functions Performance standards Functional failures Workshop: Functional analysis of a pump system - Day 3: Failure Modes and Effects. Identifying failure modes Failure effects and evidence Criticality assessment Using failure data Workshop: FMEA for the case equipment - Day 4: Consequences and Task Selection. Hidden, safety, environmental, operational and non-operational consequences RCM decision diagram Condition monitoring, restoration and replacement tasks Failure-finding tasks and default actions Exercise: Selecting maintenance tasks - Day 5: Implementing RCM. Selecting assets for RCM analysis Team composition and facilitation Integrating results into the CMMS Measuring results and living RCM Capstone: RCM implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5236 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5236 - Amsterdam | 2026-11-23 to 2026-11-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5216 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5216 - Singapore | 2026-12-07 to 2026-12-11 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5226 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5226 - London | 2026-12-14 to 2026-12-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5212 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5212 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15415 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15415 - Dubai | 2027-01-11 to 2027-01-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5223 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5223 - Frankfurt | 2027-01-25 to 2027-01-29 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5233 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5233 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5230 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5230 - Paris | 2027-02-22 to 2027-02-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5220 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5220 - Istanbul | 2027-03-08 to 2027-03-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5237 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5237 - Cape Town | 2027-03-15 to 2027-03-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15416 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15416 - Amsterdam | 2027-03-22 to 2027-03-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5217 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5217 - Singapore | 2027-04-12 to 2027-04-16 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5227 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5227 - London | 2027-04-26 to 2027-04-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5213 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5213 - Dubai | 2027-05-10 to 2027-05-14 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5224 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5224 - Rome | 2027-05-17 to 2027-05-21 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15417 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15417 - Frankfurt | 2027-05-24 to 2027-05-28 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5234 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5234 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5231 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5231 - Paris | 2027-06-21 to 2027-06-25 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5221 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5221 - Rome | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15418 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15418 - Istanbul | 2027-07-12 to 2027-07-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5238 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5238 - Amsterdam | 2027-07-26 to 2027-07-30 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5218 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5218 - Singapore | 2027-08-09 to 2027-08-13 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5228 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5228 - London | 2027-08-23 to 2027-08-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5214 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5214 - Vienna | 2027-09-06 to 2027-09-10 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 15419 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15419 - Dubai | 2027-09-13 to 2027-09-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5225 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5225 - Frankfurt | 2027-09-20 to 2027-09-24 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5235 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5235 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5232 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5232 - Paris | 2027-10-25 to 2027-10-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5222 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5222 - Istanbul | 2027-11-08 to 2027-11-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5239 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5239 - Barcelona | 2027-11-15 to 2027-11-19 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 15420 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15420 - Amsterdam | 2027-11-22 to 2027-11-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5219 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5219 - Singapore | 2027-12-06 to 2027-12-10 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5229 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5229 - London | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5215 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5215 ## Lubrication Management and Oil Analysis URL: https://smarthorizon.uk/course/lubrication-management-and-oil-analysis Brochure: https://smarthorizon.uk/course/lubrication-management-and-oil-analysis/brochure.pdf Course reference: lubrication-management-and-oil-analysis Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Poor lubrication is one of the most common causes of premature failure in rotating and mechanical equipment. This course provides a practical understanding of lubrication fundamentals, lubricant selection, storage and handling, contamination control, lubrication task planning and oil analysis. Participants learn to interpret oil analysis reports, use results to detect developing faults and build a lubrication programme that improves reliability and reduces maintenance cost. Why attend: Lubrication is often treated as a low-skill routine task, yet it has a major effect on equipment life. This course helps you build a world-class lubrication and oil analysis programme that extends asset life, reduces breakdowns and lowers lubricant consumption. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses technical presentations, lubricant selection exercises, contamination control demonstrations, oil analysis report interpretation workshops and programme design activities. Target audience: This course is suitable for: Maintenance engineers and technicians Reliability engineers Lubrication technicians Maintenance planners and supervisors Plant and production engineers Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Cape Town, Barcelona, Vienna Course objectives: - Explain lubrication principles and lubricant properties - Select appropriate lubricants for equipment and operating conditions - Apply best practice in lubricant storage, handling and application - Control contamination by particles, water and air - Interpret oil analysis results and identify developing problems - Design and implement a lubrication management programme Target competencies: - Lubrication fundamentals - Lubricant selection - Contamination control - Oil sampling - Oil analysis interpretation - Lubrication programme management Course outline: - Day 1: Lubrication Fundamentals. Friction, wear and lubrication regimes Lubricant types: oils and greases Viscosity and other key properties Additives and their functions Exercise: Identifying lubrication-related failures - Day 2: Lubricant Selection and Application. Selecting lubricants for bearings, gears and hydraulics Consolidating lubricants Application methods and quantities Lubrication schedules and routes Workshop: Lubricant selection for plant equipment - Day 3: Storage, Handling and Contamination Control. Lubricant storage and dispensing Particle, water and air contamination Filtration and breathers Cleanliness targets Demonstration: Contamination control equipment - Day 4: Oil Sampling and Analysis. Sampling points and procedures Oil analysis tests and what they show Wear debris analysis Setting alarm limits Workshop: Interpreting oil analysis reports - Day 5: Building a Lubrication Programme. Programme assessment and benchmarking Roles, skills and training Integration with the CMMS and condition monitoring Measuring benefits Capstone: Lubrication improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5255 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5255 - London | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5240 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5240 - Dubai | 2026-12-14 to 2026-12-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5251 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5251 - Frankfurt | 2027-01-04 to 2027-01-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5262 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5262 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5259 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5259 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15421 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15421 - Paris | 2027-02-01 to 2027-02-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5248 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5248 - Istanbul | 2027-02-15 to 2027-02-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5265 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5265 - Amsterdam | 2027-03-01 to 2027-03-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5245 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5245 - Singapore | 2027-03-15 to 2027-03-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5256 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5256 - Rome | 2027-03-29 to 2027-04-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15422 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15422 - London | 2027-04-05 to 2027-04-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5241 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5241 - Dubai | 2027-04-19 to 2027-04-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5252 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5252 - Frankfurt | 2027-05-03 to 2027-05-07 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5263 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5263 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5260 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5260 - Cape Town | 2027-05-31 to 2027-06-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15423 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15423 - Paris | 2027-06-07 to 2027-06-11 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5249 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5249 - Istanbul | 2027-06-21 to 2027-06-25 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5266 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5266 - Amsterdam | 2027-07-05 to 2027-07-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5246 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5246 - Singapore | 2027-07-19 to 2027-07-23 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5257 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5257 - Cape Town | 2027-07-26 to 2027-07-30 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15424 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15424 - London | 2027-08-02 to 2027-08-06 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5242 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5242 - Dubai | 2027-08-16 to 2027-08-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5253 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5253 - Frankfurt | 2027-09-06 to 2027-09-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5264 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5264 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5261 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5261 - Barcelona | 2027-09-27 to 2027-10-01 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 15425 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15425 - Paris | 2027-10-04 to 2027-10-08 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5250 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5250 - Istanbul | 2027-10-18 to 2027-10-22 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5267 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5267 - Amsterdam | 2027-11-01 to 2027-11-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5247 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5247 - Singapore | 2027-11-15 to 2027-11-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5258 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5258 - Vienna | 2027-11-29 to 2027-12-03 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 15426 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15426 - London | 2027-12-06 to 2027-12-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5243 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5243 - Dubai | 2027-12-13 to 2027-12-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5254 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5254 ## Asset Integrity Management URL: https://smarthorizon.uk/course/asset-integrity-management Brochure: https://smarthorizon.uk/course/asset-integrity-management/brochure.pdf Course reference: asset-integrity-management Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Asset integrity management ensures that equipment and facilities perform their required functions effectively and efficiently while protecting people, the environment and the business. This course covers the principles and practices of integrity management in oil and gas, petrochemical, power and process industries, including design integrity, risk-based inspection, corrosion management, safety-critical elements, management of change and integrity performance indicators. Participants develop an integrity management framework suitable for their facilities. Why attend: Loss of containment and major equipment failures can have severe safety, environmental and financial consequences. This course gives you a structured, risk-based approach to managing integrity throughout the asset life cycle and demonstrating control to regulators and stakeholders. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning combines technical presentations, case studies of major incidents, risk-based inspection exercises, integrity performance indicator workshops and framework development activities. Target audience: This course is suitable for: Asset integrity engineers and managers Inspection and corrosion engineers Maintenance and reliability engineers HSE and process safety professionals Operations managers in process industries Destinations: Singapore, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Barcelona Course objectives: - Explain the principles and life cycle of asset integrity management - Identify safety-critical elements and performance standards - Apply risk-based inspection and corrosion management - Manage technical integrity through operations and maintenance - Control change, deviations and ageing assets - Monitor integrity performance with leading and lagging indicators Target competencies: - Integrity management systems - Safety-critical elements - Risk-based inspection - Corrosion management - Management of change - Integrity performance monitoring Course outline: - Day 1: Asset Integrity Fundamentals. Definition and scope of asset integrity Design, technical and operational integrity Lessons from major incidents Regulatory and standards framework Exercise: Integrity risk review - Day 2: Safety-Critical Elements. Identifying major accident hazards Safety-critical elements and barriers Performance standards Verification schemes Workshop: Defining performance standards - Day 3: Inspection and Corrosion Management. Damage mechanisms Risk-based inspection methodology Corrosion monitoring and mitigation Inspection data management Exercise: Risk-based inspection planning - Day 4: Operating with Integrity. Maintenance of safety-critical equipment Management of change and deviations Ageing assets and life extension Competence and organisational factors Case study: Integrity failure investigation - Day 5: Integrity Management Systems. Key performance indicators Audits and assurance Integrity reporting to management Continuous improvement Capstone: Asset integrity management framework Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5282 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5282 - London | 2026-11-23 to 2026-11-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5268 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5268 - Dubai | 2026-12-07 to 2026-12-11 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5278 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5278 - Frankfurt | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5289 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5289 - Vienna | 2027-01-04 to 2027-01-08 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 15427 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15427 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5286 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5286 - Paris | 2027-01-25 to 2027-01-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5275 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5275 - Istanbul | 2027-02-08 to 2027-02-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5293 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5293 - Amsterdam | 2027-02-22 to 2027-02-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5272 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5272 - Rome | 2027-03-01 to 2027-03-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15428 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15428 - Singapore | 2027-03-08 to 2027-03-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5283 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5283 - London | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5269 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5269 - Dubai | 2027-04-12 to 2027-04-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5279 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5279 - Frankfurt | 2027-04-26 to 2027-04-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5290 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5290 - Cape Town | 2027-05-03 to 2027-05-07 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15429 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15429 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5287 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5287 - Paris | 2027-05-24 to 2027-05-28 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5276 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5276 - Istanbul | 2027-06-14 to 2027-06-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5294 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5294 - Amsterdam | 2027-06-21 to 2027-06-25 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5273 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5273 - Barcelona | 2027-07-05 to 2027-07-09 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 15430 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15430 - Singapore | 2027-07-12 to 2027-07-16 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5284 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5284 - London | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5270 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5270 - Dubai | 2027-08-09 to 2027-08-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5280 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5280 - Frankfurt | 2027-08-23 to 2027-08-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5291 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5291 - Rome | 2027-08-30 to 2027-09-03 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15431 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15431 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5288 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5288 - Paris | 2027-09-20 to 2027-09-24 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5277 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5277 - Istanbul | 2027-10-11 to 2027-10-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5295 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5295 - Amsterdam | 2027-10-25 to 2027-10-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5274 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5274 - Cape Town | 2027-11-01 to 2027-11-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15432 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15432 - Singapore | 2027-11-08 to 2027-11-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5285 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5285 - London | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5271 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5271 - Dubai | 2027-12-06 to 2027-12-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5281 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5281 - Frankfurt | 2027-12-13 to 2027-12-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5292 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5292 ## Pumps, Compressors and Rotating Equipment Maintenance URL: https://smarthorizon.uk/course/pumps-compressors-and-rotating-equipment-maintenance Brochure: https://smarthorizon.uk/course/pumps-compressors-and-rotating-equipment-maintenance/brochure.pdf Course reference: pumps-compressors-and-rotating-equipment-maintenance Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Pumps, compressors, fans and turbines are critical to the operation of industrial plants, utilities and buildings. This course provides practical knowledge of how rotating equipment works, common failure modes and the maintenance and troubleshooting techniques that keep it running reliably. Topics include centrifugal and positive displacement pumps, compressors, seals, bearings, alignment, balancing, vibration basics and performance monitoring. Participants work through troubleshooting cases based on real plant problems. Why attend: Failures of rotating equipment are a leading cause of unplanned downtime and costly repairs. This course gives you the knowledge to operate, maintain and troubleshoot rotating equipment more effectively, extending equipment life and improving plant reliability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines technical presentations, equipment cut-away diagrams and videos, performance curve exercises, troubleshooting case studies and maintenance planning workshops. Target audience: This course is suitable for: Mechanical maintenance engineers and technicians Reliability engineers Plant and process engineers Maintenance supervisors and planners Operations personnel responsible for rotating equipment Destinations: Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Vienna, Rome Course objectives: - Explain the operating principles of pumps and compressors - Interpret performance curves and system characteristics - Identify common failure modes of rotating equipment - Apply maintenance practices for seals, bearings and couplings - Use alignment, balancing and vibration monitoring basics - Troubleshoot rotating equipment problems systematically Target competencies: - Pump and compressor operation - Performance analysis - Seal and bearing maintenance - Shaft alignment - Vibration monitoring basics - Systematic troubleshooting Course outline: - Day 1: Pump Fundamentals. Centrifugal and positive displacement pumps Pump performance curves and system curves Net positive suction head and cavitation Pump selection and operation Exercise: Interpreting pump curves - Day 2: Compressors and Fans. Reciprocating, screw and centrifugal compressors Compressor performance and control Surge and other operating problems Fans and blowers Exercise: Compressor operating scenarios - Day 3: Seals, Bearings and Couplings. Mechanical seal types and failures Bearing types, lubrication and failure analysis Couplings and their maintenance Installation best practice Workshop: Bearing and seal failure analysis - Day 4: Alignment, Balancing and Monitoring. Shaft alignment methods Rotor balancing principles Vibration basics and common fault signatures Temperature and performance monitoring Demonstration: Alignment and vibration analysis - Day 5: Troubleshooting and Maintenance Strategy. Systematic troubleshooting approach Root cause failure analysis Preventive and predictive maintenance plans Spare parts and overhaul planning Capstone: Troubleshooting case studies Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 15433 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15433 - Dubai | 2026-11-16 to 2026-11-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5306 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5306 - Frankfurt | 2026-12-07 to 2026-12-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5317 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5317 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5313 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5313 - Paris | 2027-01-04 to 2027-01-08 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5303 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5303 - Istanbul | 2027-01-18 to 2027-01-22 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5321 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5321 - Cape Town | 2027-01-25 to 2027-01-29 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15434 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15434 - Amsterdam | 2027-02-01 to 2027-02-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5300 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5300 - Singapore | 2027-02-15 to 2027-02-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5310 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5310 - London | 2027-03-01 to 2027-03-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5297 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5297 - Dubai | 2027-03-15 to 2027-03-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5307 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5307 - Vienna | 2027-03-29 to 2027-04-02 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 15435 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15435 - Frankfurt | 2027-04-05 to 2027-04-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5318 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5318 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5314 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5314 - Paris | 2027-05-03 to 2027-05-07 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5304 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5304 - Istanbul | 2027-05-17 to 2027-05-21 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5322 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5322 - Cape Town | 2027-05-31 to 2027-06-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15436 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15436 - Amsterdam | 2027-06-07 to 2027-06-11 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5301 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5301 - Singapore | 2027-06-21 to 2027-06-25 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5311 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5311 - London | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5298 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5298 - Dubai | 2027-07-19 to 2027-07-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5308 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5308 - Frankfurt | 2027-08-02 to 2027-08-06 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5319 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5319 - Rome | 2027-08-09 to 2027-08-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15437 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15437 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5315 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5315 - Paris | 2027-09-06 to 2027-09-10 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5305 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5305 - Istanbul | 2027-09-20 to 2027-09-24 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5323 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5323 - Amsterdam | 2027-10-04 to 2027-10-08 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5302 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5302 - Rome | 2027-10-11 to 2027-10-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15438 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15438 - Singapore | 2027-10-18 to 2027-10-22 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5312 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5312 - London | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5299 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5299 - Dubai | 2027-11-15 to 2027-11-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5309 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5309 - Frankfurt | 2027-12-06 to 2027-12-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5320 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5320 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5316 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5316 ## Battery Energy Storage Systems (BESS): Design, Operation and Safety URL: https://smarthorizon.uk/course/battery-energy-storage-systems-bess-design-operation-and-safety Brochure: https://smarthorizon.uk/course/battery-energy-storage-systems-bess-design-operation-and-safety/brochure.pdf Course reference: battery-energy-storage-systems-bess-design-operation-and-safety Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Battery energy storage systems are being deployed rapidly to support renewable energy integration, grid stability, peak shaving and backup power. This course provides a practical understanding of BESS technology, applications, sizing, system design, integration with solar and grid systems, operation and maintenance, performance monitoring and safety, including fire risk management. Participants evaluate a BESS project case and develop a project assessment covering technical, economic and safety aspects. Why attend: Organisations in energy, utilities, industry and real estate are investing in battery storage, but projects require specialist knowledge to design, operate and manage safely. This course gives engineers and managers a solid foundation to evaluate, specify and operate BESS installations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines technical presentations, sizing and economic exercises, safety case studies, operations and maintenance workshops and a project evaluation activity. Target audience: This course is suitable for: Electrical and energy engineers Renewable energy project developers and managers Facilities and energy managers Utility and grid professionals Maintenance and operations engineers Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Vienna, London, Barcelona, Rome Course objectives: - Explain battery technologies and their characteristics - Identify BESS applications and revenue or saving opportunities - Size and specify a battery energy storage system - Understand integration with renewable generation and the grid - Plan operation, maintenance and performance monitoring - Manage BESS safety, including thermal runaway and fire risks Target competencies: - Battery technology - BESS sizing and design - Grid and renewable integration - Energy storage economics - BESS operation and maintenance - Energy storage safety Course outline: - Day 1: Energy Storage Fundamentals. Role of energy storage in modern power systems Battery chemistries: lithium-ion, LFP and alternatives Key parameters: capacity, power, efficiency and cycle life Market trends and costs Exercise: Comparing storage technologies - Day 2: Applications and Economics. Peak shaving, load shifting and backup power Renewable smoothing and self-consumption Grid services and market participation Business case and financial modelling Workshop: BESS business case - Day 3: System Design and Integration. Battery modules, racks and battery management systems Power conversion systems and inverters Integration with solar and the grid Sizing methodology Exercise: Sizing a commercial BESS - Day 4: Safety and Standards. Thermal runaway and fire hazards Fire detection, suppression and ventilation Site layout and separation Relevant standards and permitting Case study: Lessons from BESS incidents - Day 5: Operation and Maintenance. Commissioning and testing Monitoring state of charge and state of health Degradation management and warranties Maintenance planning and end-of-life recycling Capstone: BESS project evaluation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5334 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5334 - Cape Town | 2026-11-16 to 2026-11-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15439 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15439 - Frankfurt | 2026-11-23 to 2026-11-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5345 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5345 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5341 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5341 - Paris | 2026-12-14 to 2026-12-18 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5330 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5330 - Istanbul | 2027-01-11 to 2027-01-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5349 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5349 - Amsterdam | 2027-01-25 to 2027-01-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5327 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5327 - Singapore | 2027-02-08 to 2027-02-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5338 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5338 - Vienna | 2027-02-15 to 2027-02-19 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 15440 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15440 - London | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5324 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5324 - Dubai | 2027-03-08 to 2027-03-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5335 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5335 - Frankfurt | 2027-03-22 to 2027-03-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5346 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5346 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5342 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5342 - Barcelona | 2027-04-19 to 2027-04-23 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 15441 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15441 - Paris | 2027-04-26 to 2027-04-30 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5331 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5331 - Istanbul | 2027-05-10 to 2027-05-14 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5350 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5350 - Amsterdam | 2027-05-24 to 2027-05-28 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5328 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5328 - Rome | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15442 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15442 - Singapore | 2027-06-14 to 2027-06-18 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5339 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5339 - London | 2027-06-21 to 2027-06-25 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5325 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5325 - Dubai | 2027-07-12 to 2027-07-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5336 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5336 - Frankfurt | 2027-07-26 to 2027-07-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5347 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5347 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5343 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5343 - Rome | 2027-08-16 to 2027-08-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 15443 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15443 - Paris | 2027-08-23 to 2027-08-27 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5332 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5332 - Istanbul | 2027-09-13 to 2027-09-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5351 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5351 - Amsterdam | 2027-09-20 to 2027-09-24 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 5329 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5329 - Singapore | 2027-10-11 to 2027-10-15 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 5340 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5340 - Cape Town | 2027-10-18 to 2027-10-22 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 15444 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15444 - London | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 5326 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5326 - Dubai | 2027-11-08 to 2027-11-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 5337 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5337 - Frankfurt | 2027-11-22 to 2027-11-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 5348 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5348 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 5344 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5344 - Paris | 2027-12-13 to 2027-12-17 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 5333 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-5333 ## Organisational Culture: Diagnosis and Transformation URL: https://smarthorizon.uk/course/organisational-culture-diagnosis-and-transformation Brochure: https://smarthorizon.uk/course/organisational-culture-diagnosis-and-transformation/brochure.pdf Course reference: organisational-culture-diagnosis-and-transformation Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Culture shapes how decisions are made, how people behave when no one is watching and whether strategy succeeds. This course gives leaders practical tools to diagnose their current organisational culture, define the culture needed to deliver strategy and lead a structured transformation. Participants explore cultural models, assessment methods, the role of leaders and symbols, aligning systems and processes with desired behaviours, and measuring cultural change over time. Why attend: Many transformation programmes fail because the underlying culture does not change. This course helps you understand your culture objectively, identify the few behaviours that matter most and use proven levers to shift culture in a lasting way. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses culture diagnostic tools, case studies of culture transformations, group workshops, leadership reflection exercises and development of a culture change roadmap. Target audience: This course is suitable for: Senior leaders and executives HR directors and organisational development professionals Transformation and change managers Heads of department leading culture initiatives Internal communication leaders Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Rome, Barcelona Course objectives: - Explain what organisational culture is and how it affects performance - Diagnose the current culture using qualitative and quantitative methods - Define the target culture and critical behaviours aligned with strategy - Use leadership, systems and symbols as levers of culture change - Plan and lead a culture transformation programme - Measure and sustain cultural change Target competencies: - Culture diagnosis - Behavioural change - Leadership role modelling - Organisational alignment - Change leadership - Culture measurement Course outline: - Day 1: Understanding Organisational Culture. Definitions and models of organisational culture Visible and hidden layers of culture How culture supports or blocks strategy Subcultures across functions and locations Exercise: Describing your organisation's culture - Day 2: Diagnosing the Current Culture. Culture surveys and their limitations Interviews, focus groups and observation Analysing stories, symbols and rituals Identifying cultural strengths and barriers Workshop: Culture diagnosis for a case organisation - Day 3: Defining the Target Culture. Linking culture to strategy and values Selecting a small number of critical behaviours Engaging employees in defining the future Avoiding generic value statements Exercise: Writing critical behaviours - Day 4: Levers of Culture Change. Leadership behaviour and role modelling Aligning structures, processes and incentives Recruitment, onboarding and recognition Communication and storytelling Case study: A successful culture transformation - Day 5: Leading and Sustaining Transformation. Planning a phased culture programme Culture champions and networks Measuring progress and adjusting Sustaining change beyond the initial programme Capstone: Culture transformation roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7970 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7970 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15445 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15445 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7956 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7956 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7966 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7966 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7977 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7977 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7974 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7974 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7963 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7963 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15446 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15446 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7981 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7981 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7960 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7960 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7971 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7971 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7957 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7957 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15447 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15447 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7967 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7967 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7978 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7978 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7975 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7975 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7964 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7964 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15448 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15448 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7982 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7982 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7961 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7961 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7972 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7972 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7958 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7958 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15449 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15449 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7968 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7968 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7979 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7979 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 7976 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7976 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7965 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7965 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15450 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15450 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7983 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7983 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7962 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7962 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7973 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7973 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7959 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7959 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7969 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7969 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 7980 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7980 ## Strategic Foresight and Scenario Planning for Leaders URL: https://smarthorizon.uk/course/strategic-foresight-and-scenario-planning-for-leaders Brochure: https://smarthorizon.uk/course/strategic-foresight-and-scenario-planning-for-leaders/brochure.pdf Course reference: strategic-foresight-and-scenario-planning-for-leaders Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations that anticipate change are better placed to seize opportunities and avoid shocks. Strategic foresight provides structured methods for exploring possible futures, identifying emerging trends and testing strategies against different scenarios. This course introduces horizon scanning, driver analysis, scenario construction, wind-tunnelling strategies and early warning indicators, helping leaders make more robust long-term decisions in an uncertain environment. Why attend: Traditional forecasting assumes the future will resemble the past. Strategic foresight helps you prepare for multiple plausible futures, challenge assumptions and build strategies that remain sound when conditions change. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants learn through horizon-scanning exercises, scenario-building workshops, strategy stress-testing simulations, case studies and group presentations. Target audience: This course is suitable for: Senior executives and board members Strategy and planning professionals Business development and innovation leaders Risk managers Public sector policy and planning professionals Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Explain the principles and value of strategic foresight - Conduct horizon scanning to identify signals of change - Analyse key drivers and critical uncertainties - Build plausible and challenging future scenarios - Test strategies and options against scenarios - Establish early warning indicators and foresight processes Target competencies: - Horizon scanning - Driver analysis - Scenario construction - Strategy stress-testing - Early warning systems - Long-term strategic thinking Course outline: - Day 1: Introduction to Strategic Foresight. Why forecasting is not enough Foresight methods and their uses Time horizons and uncertainty Cognitive barriers to thinking about the future Exercise: Identifying assumptions in current strategy - Day 2: Horizon Scanning and Trends. Sources of signals and trends PESTLE and STEEP analysis Weak signals and wild cards Organising scanning in the organisation Workshop: Horizon scanning exercise - Day 3: Building Scenarios. Identifying key drivers and critical uncertainties Scenario matrix and alternative methods Developing scenario narratives Making scenarios challenging and credible Workshop: Constructing four scenarios - Day 4: Using Scenarios in Strategy. Wind-tunnelling strategies across scenarios Robust and flexible strategic options Contingency planning and real options thinking Communicating scenarios to decision-makers Simulation: Stress-testing a strategic plan - Day 5: Embedding Foresight. Early warning indicators and monitoring Foresight governance and roles Integrating foresight with planning and risk management Building a future-oriented culture Capstone: Foresight action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7994 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7994 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8005 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8005 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8001 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8001 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7990 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7990 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15451 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15451 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8009 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8009 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7987 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7987 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7998 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7998 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7984 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7984 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7995 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7995 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15452 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15452 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8006 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8006 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8002 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8002 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7991 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7991 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15453 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15453 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8010 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8010 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7988 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7988 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 7999 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7999 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7985 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7985 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15454 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15454 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7996 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7996 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8007 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8007 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8003 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8003 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7992 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7992 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15455 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15455 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8011 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8011 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 7989 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7989 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8000 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8000 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 7986 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7986 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15456 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15456 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 7997 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7997 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8008 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8008 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8004 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8004 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 7993 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-7993 ## Coaching Skills for Managers: The GROW Model in Practice URL: https://smarthorizon.uk/course/coaching-skills-for-managers-the-grow-model-in-practice Brochure: https://smarthorizon.uk/course/coaching-skills-for-managers-the-grow-model-in-practice/brochure.pdf Course reference: coaching-skills-for-managers-the-grow-model-in-practice Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Managers who coach help their people solve problems, develop faster and take ownership of results. This course develops practical coaching skills using the GROW model and related techniques, including powerful questioning, active listening, giving feedback, goal setting and supporting accountability. Participants practise extensively in coaching triads with structured feedback and learn how to integrate coaching into everyday management conversations. Why attend: Many managers default to giving answers, which limits team development and creates dependency. This course helps you adopt a coaching approach that builds capability, motivation and independence in your team. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is highly practical, with short inputs followed by repeated coaching practice in triads, observation and feedback, video examples and reflective learning journals. Target audience: This course is suitable for: Line managers and team leaders Department heads Project managers HR business partners Professionals preparing for management roles Destinations: Barcelona, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Cape Town, Vienna Course objectives: - Explain the role of coaching in management and performance - Use the GROW model to structure coaching conversations - Apply active listening and powerful questioning techniques - Give constructive feedback that supports growth - Help team members set goals and maintain accountability - Integrate coaching into day-to-day management Target competencies: - Coaching conversations - Active listening - Powerful questioning - Feedback skills - Goal setting - Accountability Course outline: - Day 1: Coaching as a Management Style. Coaching, mentoring, managing and training compared Benefits of a coaching culture When coaching is and is not appropriate Self-assessment of coaching style Exercise: Observing a coaching conversation - Day 2: The GROW Model. Goal: clarifying what the coachee wants Reality: exploring the current situation Options: generating possibilities Will: committing to action Practice: GROW conversations in triads - Day 3: Listening and Questioning. Levels of listening Open, probing and reflective questions Silence and summarising Avoiding leading questions and advice-giving Practice: Questioning skills drills - Day 4: Feedback and Accountability. Feedback models for growth Recognising strengths and progress Following up on commitments Coaching for performance improvement Role play: Coaching an underperforming employee - Day 5: Coaching in Everyday Management. Short coaching conversations in daily work Coaching in one-to-ones and appraisals Team coaching basics Developing your coaching practice Capstone: Personal coaching development plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15457 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15457 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8028 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8028 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8018 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8018 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8036 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8036 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8015 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8015 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8025 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8025 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8012 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8012 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15458 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15458 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8022 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8022 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8033 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8033 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8029 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8029 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8019 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8019 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15459 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15459 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8037 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8037 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8016 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8016 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8026 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8026 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8013 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8013 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15460 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15460 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8023 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8023 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8034 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8034 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8030 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8030 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8020 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8020 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15461 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15461 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8038 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8038 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8017 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8017 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8027 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8027 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8014 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8014 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15462 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15462 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8024 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8024 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8035 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8035 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8031 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8031 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8021 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8021 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8039 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8039 ## Healthcare Leadership and Management URL: https://smarthorizon.uk/course/healthcare-leadership-and-management Brochure: https://smarthorizon.uk/course/healthcare-leadership-and-management/brochure.pdf Course reference: healthcare-leadership-and-management Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Healthcare organisations face rising demand, workforce shortages, financial pressure and high expectations for quality and patient safety. This course equips clinical and non-clinical managers with leadership and management skills tailored to healthcare settings. Topics include healthcare systems and strategy, leading multidisciplinary teams, quality and patient safety, operational and financial management, workforce wellbeing and leading change in complex care environments. Why attend: Healthcare leaders must balance clinical quality, patient experience, staff wellbeing and limited resources. This course gives you practical frameworks and tools to lead effectively in this demanding environment. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses healthcare case studies, team exercises, quality improvement tools, financial scenarios and peer discussion between clinical and administrative participants. Target audience: This course is suitable for: Hospital and clinic managers Clinical leaders such as head nurses and medical directors Healthcare administrators Quality and patient safety managers Professionals moving into healthcare management Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Vienna, Cape Town, Barcelona Course objectives: - Understand healthcare system structures and strategic challenges - Lead multidisciplinary clinical and non-clinical teams - Apply quality improvement and patient safety principles - Manage operations, capacity and patient flow - Understand healthcare finance and resource allocation - Lead change while supporting staff wellbeing Target competencies: - Healthcare leadership - Multidisciplinary team management - Patient safety - Patient flow management - Healthcare finance awareness - Change leadership Course outline: - Day 1: The Healthcare Environment. Healthcare systems and funding models Strategic challenges and trends Stakeholders in healthcare Values-based leadership in care Exercise: Mapping challenges in your organisation - Day 2: Leading Healthcare Teams. Leading multidisciplinary teams Clinical and managerial collaboration Communication and handovers Conflict and difficult conversations Case study: Improving team working on a ward - Day 3: Quality and Patient Safety. Quality dimensions in healthcare Patient safety culture and incident reporting Clinical governance Quality improvement methods Workshop: Applying improvement tools to a care process - Day 4: Operations and Finance. Capacity, demand and patient flow Scheduling and resource utilisation Healthcare budgets and cost control Performance indicators Exercise: Reducing waiting times - Day 5: Leading Change and Wellbeing. Change management in healthcare Staff wellbeing and burnout prevention Digital health and innovation Personal leadership development Capstone: Healthcare leadership action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8057 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8057 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8047 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8047 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8064 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8064 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8043 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8043 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15463 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15463 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8054 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8054 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8040 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8040 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8051 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8051 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8061 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8061 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8058 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8058 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15464 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15464 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8048 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8048 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8065 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8065 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8044 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8044 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15465 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15465 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8055 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8055 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8041 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8041 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8052 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8052 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8062 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8062 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15466 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15466 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8059 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8059 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8049 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8049 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8066 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8066 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8045 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8045 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15467 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15467 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8056 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8056 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8042 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8042 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8053 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8053 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8063 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8063 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15468 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15468 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8060 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8060 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8050 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8050 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8067 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8067 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8046 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8046 ## Women in Leadership: Influence, Visibility and Career Strategy URL: https://smarthorizon.uk/course/women-in-leadership-influence-visibility-and-career-strategy Brochure: https://smarthorizon.uk/course/women-in-leadership-influence-visibility-and-career-strategy/brochure.pdf Course reference: women-in-leadership-influence-visibility-and-career-strategy Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This course supports women professionals and leaders in advancing their careers and increasing their impact. It explores leadership identity, strategic visibility, influence, negotiation for career outcomes, building networks and sponsorship, and managing barriers and bias in the workplace. Through self-assessment, practical exercises and peer learning, participants develop confidence and a clear career strategy. The course is open to all who wish to support and develop women leaders. Why attend: Talented women are often under-represented in senior roles, not because of ability but because of visibility, sponsorship and organisational barriers. This course helps you build influence, advocate for your career and lead authentically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines facilitated discussion, self-assessment tools, case studies, influence and negotiation practice, networking exercises and individual career planning. Target audience: This course is suitable for: Women managers and emerging leaders Women professionals preparing for leadership roles Senior women leaders seeking executive progression HR and diversity professionals supporting women's development Managers who sponsor women in their organisations Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Cape Town, Rome Course objectives: - Clarify personal leadership identity and strengths - Build strategic visibility and a professional reputation - Influence decision-makers with confidence - Negotiate for roles, resources and recognition - Develop networks, mentors and sponsors - Create a personal career strategy and action plan Target competencies: - Leadership identity - Strategic visibility - Influence - Career negotiation - Networking and sponsorship - Career planning Course outline: - Day 1: Leadership Identity. Defining your leadership style and values Strengths and development areas Confidence and self-belief Authentic leadership Exercise: Leadership identity statement - Day 2: Visibility and Personal Brand. Why visibility matters for progression Communicating achievements effectively Speaking up in meetings Personal brand inside and outside the organisation Workshop: Personal visibility plan - Day 3: Influence and Negotiation. Influence styles and strategies Negotiating pay, promotion and resources Handling push-back Assertive communication Role play: Career negotiation - Day 4: Networks, Mentors and Sponsors. Building strategic networks Mentoring versus sponsorship Finding and engaging sponsors Navigating organisational politics Case study: Career journeys of senior leaders - Day 5: Barriers and Career Strategy. Recognising bias and structural barriers Resilience and wellbeing Balancing responsibilities Setting career goals Capstone: Personal career strategy Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8092 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8092 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8071 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8071 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8082 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8082 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8068 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8068 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15469 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15469 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8079 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8079 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8089 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8089 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8086 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8086 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8076 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8076 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15470 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15470 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8093 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8093 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8072 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8072 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8083 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8083 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8069 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8069 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15471 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15471 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8080 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8080 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8090 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8090 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8087 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8087 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8077 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8077 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15472 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15472 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8094 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8094 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8073 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8073 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8084 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8084 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8070 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8070 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15473 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15473 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8081 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8081 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8091 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8091 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8088 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8088 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8078 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8078 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8095 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8095 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15474 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15474 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8074 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8074 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8085 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8085 ## Leading Innovation Teams: From Ideas to Implementation URL: https://smarthorizon.uk/course/leading-innovation-teams-from-ideas-to-implementation Brochure: https://smarthorizon.uk/course/leading-innovation-teams-from-ideas-to-implementation/brochure.pdf Course reference: leading-innovation-teams-from-ideas-to-implementation Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Innovation rarely fails for lack of ideas; it fails because ideas are not developed, tested and implemented effectively. This course equips leaders to build and lead teams that consistently turn ideas into value. Participants learn how to create conditions for creativity, manage an innovation pipeline, use experimentation and prototyping, secure resources and sponsorship, and scale successful innovations across the organisation. Why attend: Leading innovation requires different skills from managing routine operations. This course helps you balance freedom and discipline, manage uncertainty and lead teams that deliver innovative products, services and processes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses innovation case studies, design and experimentation exercises, pipeline management tools, pitching practice and team challenges. Target audience: This course is suitable for: Innovation and R&D managers Product and service development leaders Department heads leading improvement initiatives Digital transformation leaders Entrepreneurs and intrapreneurs Destinations: Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Barcelona Course objectives: - Explain what drives successful innovation in organisations - Create a team environment that supports creativity and experimentation - Manage an innovation pipeline from idea to implementation - Use rapid prototyping and experiments to reduce uncertainty - Secure sponsorship, funding and stakeholder support - Scale and embed successful innovations Target competencies: - Innovation leadership - Creative team climate - Innovation pipeline management - Experimentation - Stakeholder sponsorship - Scaling innovation Course outline: - Day 1: The Innovation Challenge. Types of innovation: incremental, adjacent and disruptive Why innovation efforts fail Innovation strategy and portfolio Leader behaviours that enable innovation Exercise: Innovation readiness assessment - Day 2: Building Creative Teams. Psychological safety and diverse thinking Ideation techniques Balancing freedom and focus Motivating innovation teams Workshop: Facilitating an ideation session - Day 3: Experimentation and Prototyping. Hypothesis-driven innovation Minimum viable products and prototypes Designing and evaluating experiments Learning from failure Exercise: Designing an experiment - Day 4: Pipeline, Funding and Sponsorship. Stage-gate and lean innovation processes Evaluating and prioritising ideas Pitching to sponsors Managing resources and risk Practice: Pitching an innovation - Day 5: Scaling and Embedding. From pilot to scale Overcoming organisational resistance Measuring innovation performance Building an innovation culture Capstone: Innovation team plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8120 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8120 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8100 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8100 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15475 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15475 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8110 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8110 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8096 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8096 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8107 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8107 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8117 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8117 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8114 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8114 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8104 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8104 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15476 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15476 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8121 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8121 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8101 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8101 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8111 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8111 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15477 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15477 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8097 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8097 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8108 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8108 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8118 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8118 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8115 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8115 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8105 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8105 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15478 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15478 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8122 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8122 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8102 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8102 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8112 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8112 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8098 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8098 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15479 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15479 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8109 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8109 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8119 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8119 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8116 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8116 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15480 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15480 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8106 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8106 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8123 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8123 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8103 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8103 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8113 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8113 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8099 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8099 ## Building High-Performance Teams URL: https://smarthorizon.uk/course/building-high-performance-teams Brochure: https://smarthorizon.uk/course/building-high-performance-teams/brochure.pdf Course reference: building-high-performance-teams Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: High-performing teams achieve results that exceed the sum of individual contributions. This course explores the conditions and leadership behaviours that create such teams, including clear purpose, effective roles, trust, healthy conflict, accountability and continuous learning. Participants assess their own teams, practise team development techniques and create a practical plan to raise team performance. Why attend: Teams often underperform because of unclear goals, poor collaboration or unresolved tension rather than lack of talent. This course gives you practical tools to diagnose team issues and build a cohesive, accountable and high-performing team. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning includes team diagnostics, experiential team exercises, case studies, facilitation practice and team development planning. Target audience: This course is suitable for: Team leaders and managers Project and programme managers Department heads HR and organisational development professionals Leaders of newly formed teams Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Cape Town, Vienna Course objectives: - Identify the characteristics of high-performance teams - Diagnose strengths and weaknesses in their own team - Clarify team purpose, goals, roles and ways of working - Build trust and manage conflict constructively - Create accountability and a results focus - Facilitate continuous team learning and improvement Target competencies: - Team diagnosis - Goal and role clarity - Trust building - Conflict management - Team accountability - Team facilitation Course outline: - Day 1: What Makes Teams Perform. Team effectiveness research Stages of team development Team purpose and identity Leader roles in team performance Exercise: Team effectiveness diagnostic - Day 2: Clarity and Structure. Shared goals and success measures Roles, responsibilities and decision rights Team charters and norms Effective team meetings Workshop: Building a team charter - Day 3: Trust and Collaboration. Foundations of trust Psychological safety Working styles and team diversity Collaboration across boundaries Experiential exercise: Team challenge - Day 4: Conflict and Accountability. Healthy versus destructive conflict Facilitating difficult team discussions Peer accountability Addressing underperformance in teams Role play: Resolving a team conflict - Day 5: Sustaining High Performance. Team reviews and retrospectives Recognition and celebration Developing team capability Leading through change Capstone: Team performance plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8139 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8139 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15481 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15481 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8124 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8124 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8135 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8135 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8146 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8146 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8143 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8143 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8132 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8132 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8149 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8149 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15482 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15482 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8129 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8129 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8140 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8140 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8125 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8125 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15483 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15483 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8136 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8136 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8147 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8147 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8144 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8144 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8133 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8133 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15484 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15484 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8150 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8150 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8130 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8130 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8141 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8141 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8126 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8126 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8137 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8137 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15485 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15485 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8148 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8148 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8145 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8145 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8134 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8134 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8151 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8151 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15486 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15486 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8131 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8131 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8142 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8142 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8127 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8127 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8138 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8138 ## Leadership for Middle Managers: Leading Up, Down and Across URL: https://smarthorizon.uk/course/leadership-for-middle-managers-leading-up-down-and-across Brochure: https://smarthorizon.uk/course/leadership-for-middle-managers-leading-up-down-and-across/brochure.pdf Course reference: leadership-for-middle-managers-leading-up-down-and-across Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Middle managers translate strategy into action and connect senior leaders with front-line teams. This course strengthens the skills middle managers need to lead their teams, manage expectations from senior leadership and collaborate with peers across functions. Participants explore delegation, prioritisation, managing upwards, cross-functional influence, communicating strategy and handling competing demands. Why attend: Middle managers are often squeezed between conflicting demands. This course gives you practical strategies to lead your team effectively, influence your manager and build productive peer relationships. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines short inputs with case scenarios, role plays, peer coaching, prioritisation exercises and action planning. Target audience: This course is suitable for: Middle managers and section heads Newly promoted department managers Supervisors moving into management Project and functional managers High-potential employees Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Rome, Barcelona Course objectives: - Understand the unique role and challenges of middle managers - Translate strategy into clear team priorities - Delegate and empower team members effectively - Manage upwards and influence senior leaders - Collaborate and resolve issues with peers across functions - Manage competing priorities and personal effectiveness Target competencies: - Strategy translation - Delegation - Managing upwards - Peer influence - Prioritisation - Communication Course outline: - Day 1: The Middle Manager's Role. Responsibilities and expectations Balancing operational and strategic work Common challenges and pressures Personal leadership style Exercise: Mapping your stakeholders - Day 2: Leading Down. Translating strategy into team goals Delegation and empowerment Motivating and developing team members Performance conversations Role play: Delegating a challenging task - Day 3: Leading Up. Understanding your manager's priorities Presenting ideas and proposals Raising concerns and disagreeing constructively Building trust with senior leaders Role play: A difficult conversation with your manager - Day 4: Leading Across. Cross-functional collaboration Influencing without authority Resolving peer conflicts Shared goals and interdependencies Case study: Breaking down silos - Day 5: Personal Effectiveness. Managing competing priorities Time and energy management Resilience under pressure Continuing development Capstone: Personal leadership action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8162 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8162 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15487 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15487 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8173 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8173 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8169 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8169 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8159 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8159 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8177 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8177 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8156 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8156 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8166 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8166 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15488 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15488 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8153 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8153 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8163 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8163 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8174 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8174 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8170 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8170 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15489 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15489 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8160 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8160 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8178 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8178 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8157 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8157 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8167 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8167 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15490 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15490 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8154 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8154 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8164 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8164 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8175 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8175 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8171 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8171 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15491 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15491 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8161 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8161 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8179 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8179 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8158 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8158 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8168 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8168 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15492 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15492 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8155 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8155 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8165 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8165 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8176 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8176 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8172 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8172 ## Executive Strategy Workshop: Setting Direction and Priorities URL: https://smarthorizon.uk/course/executive-strategy-workshop-setting-direction-and-priorities Brochure: https://smarthorizon.uk/course/executive-strategy-workshop-setting-direction-and-priorities/brochure.pdf Course reference: executive-strategy-workshop-setting-direction-and-priorities Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This intensive workshop helps senior leaders define strategic direction, make clear choices about where to compete and how to win, and translate strategy into a focused set of priorities. Participants analyse the external environment and internal capabilities, evaluate strategic options, define strategic objectives and design governance for execution. The workshop format allows participants to apply each step to their own organisation or business unit. Why attend: Many strategies are long lists of ambitions rather than clear choices. This workshop helps you sharpen strategic thinking, make difficult trade-offs and leave with a focused strategic framework for your organisation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The workshop is highly interactive, combining strategic frameworks with facilitated group work, case studies, peer challenge sessions and development of each participant's strategic framework. Target audience: This course is suitable for: Chief executives and managing directors Senior executives and board members Business unit heads Strategy directors Senior public sector leaders Destinations: Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Rome, Vienna Course objectives: - Analyse the strategic environment and competitive position - Define mission, vision and strategic ambition - Make clear strategic choices and trade-offs - Set a focused set of strategic priorities and objectives - Align resources, structure and capabilities with strategy - Design governance and review processes for execution Target competencies: - Strategic analysis - Strategic choice - Priority setting - Strategic alignment - Execution governance - Executive facilitation Course outline: - Day 1: Strategic Context. What strategy is and is not External environment analysis Industry dynamics and competition Stakeholder expectations Workshop: Environmental analysis - Day 2: Capabilities and Position. Internal capability assessment Sources of competitive advantage Value proposition and customer focus Strengths, gaps and constraints Workshop: Capability review - Day 3: Strategic Choices. Where to play and how to win Generating and evaluating options Trade-offs and what not to do Growth, focus and portfolio decisions Exercise: Choosing between strategic options - Day 4: From Strategy to Priorities. Strategic objectives and measures Selecting a small number of priorities Resource allocation Organisational alignment Workshop: Strategy map - Day 5: Execution and Governance. Strategy communication Execution rhythm and reviews Adapting strategy as conditions change Leadership roles in execution Capstone: Strategic framework presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8194 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8194 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8180 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8180 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8190 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8190 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8201 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8201 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15493 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15493 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8198 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8198 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8187 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8187 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8205 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8205 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8184 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8184 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15494 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15494 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8195 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8195 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8181 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8181 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8191 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8191 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8202 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8202 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15495 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15495 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8199 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8199 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8188 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8188 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8206 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8206 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8185 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8185 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15496 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15496 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8196 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8196 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8182 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8182 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8192 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8192 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8203 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8203 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15497 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15497 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8200 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8200 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8189 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8189 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8207 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8207 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8186 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8186 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15498 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15498 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8197 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8197 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8183 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8183 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8193 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8193 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8204 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8204 ## Mentoring Programmes: Design and Practice URL: https://smarthorizon.uk/course/mentoring-programmes-design-and-practice Brochure: https://smarthorizon.uk/course/mentoring-programmes-design-and-practice/brochure.pdf Course reference: mentoring-programmes-design-and-practice Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Mentoring accelerates development, transfers knowledge and strengthens engagement and retention. This course covers both the design of organisational mentoring programmes and the skills of effective mentors and mentees. Participants learn how to define programme objectives, match pairs, structure mentoring relationships, support and evaluate programmes, and practise the conversations that make mentoring valuable. Why attend: Mentoring programmes often start with enthusiasm but lose momentum without clear structure and skilled mentors. This course helps you design programmes that deliver results and develop the mentoring skills to support others effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines programme design workshops, mentoring skills practice, case studies of successful programmes and evaluation exercises. Target audience: This course is suitable for: HR and learning and development professionals Talent and diversity managers Senior managers acting as mentors Programme coordinators Leaders establishing knowledge transfer initiatives Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Explain the benefits and types of mentoring - Design a mentoring programme aligned with organisational goals - Select and match mentors and mentees - Structure mentoring relationships and agreements - Apply core mentoring skills in practice - Evaluate and sustain mentoring programmes Target competencies: - Mentoring programme design - Matching - Mentoring conversations - Knowledge transfer - Programme evaluation - Relationship management Course outline: - Day 1: The Value of Mentoring. Mentoring versus coaching and sponsorship Traditional, reverse and group mentoring Business benefits and use cases Success factors and common pitfalls Exercise: Defining mentoring needs - Day 2: Designing the Programme. Objectives and target groups Programme structure and duration Recruiting mentors and mentees Matching approaches Workshop: Programme design - Day 3: Mentoring Relationships. Mentoring agreements and boundaries Stages of a mentoring relationship Confidentiality and trust Ending relationships well Case study: A mentoring relationship in difficulty - Day 4: Mentoring Skills. Listening and questioning Sharing experience without directing Supporting goal setting Mentee responsibilities Practice: Mentoring conversations - Day 5: Supporting and Evaluating. Training and supporting mentors Programme administration and tools Measuring outcomes Continuous improvement Capstone: Mentoring programme plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8218 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8218 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8229 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8229 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8225 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8225 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8214 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8214 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8233 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8233 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15499 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15499 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8211 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8211 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8222 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8222 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8208 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8208 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8219 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8219 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15500 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15500 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8230 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8230 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8226 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8226 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8215 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8215 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8234 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8234 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15501 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15501 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8212 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8212 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8223 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8223 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8209 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8209 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8220 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8220 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15502 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15502 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8231 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8231 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8227 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8227 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8216 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8216 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15503 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15503 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8235 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8235 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8213 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8213 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8224 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8224 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8210 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8210 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8221 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8221 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15504 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15504 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8232 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8232 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8228 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8228 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8217 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8217 ## Ethical Leadership and Integrity in Decision-Making URL: https://smarthorizon.uk/course/ethical-leadership-and-integrity-in-decision-making Brochure: https://smarthorizon.uk/course/ethical-leadership-and-integrity-in-decision-making/brochure.pdf Course reference: ethical-leadership-and-integrity-in-decision-making Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Trust in organisations depends on leaders who act with integrity and make sound ethical judgements under pressure. This course explores ethical frameworks, common ethical dilemmas in business, the psychology of unethical behaviour, building an ethical culture and speaking up. Participants analyse real cases, practise structured ethical decision-making and develop approaches to lead with integrity in their own roles. Why attend: Ethical failures can destroy reputations and careers overnight. This course helps you recognise ethical risks early, make defensible decisions in grey areas and create a team culture where people do the right thing. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning is built around case analysis, dilemma discussions, structured decision exercises, role plays and personal reflection. Target audience: This course is suitable for: Managers and senior leaders Compliance and ethics officers HR professionals Board members Professionals in regulated industries Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Rome, Barcelona Course objectives: - Explain key ethical theories and their relevance to business - Recognise ethical dilemmas and pressures in the workplace - Apply a structured ethical decision-making process - Understand why good people make unethical decisions - Build an ethical culture and encourage speaking up - Lead by example with integrity and transparency Target competencies: - Ethical reasoning - Integrity - Ethical risk awareness - Ethical culture building - Speak-up leadership - Transparent decision-making Course outline: - Day 1: Foundations of Business Ethics. Why ethics matters for organisations Ethical theories in practice Values, laws and codes of conduct Stakeholder perspectives Exercise: Identifying ethical issues in a case - Day 2: Ethical Dilemmas. Common workplace dilemmas Conflicts of interest, gifts and fairness Pressure to meet targets Grey areas and judgement Workshop: Dilemma discussions - Day 3: The Psychology of Ethics. Biases and ethical blind spots Rationalisation and moral disengagement Situational pressures and incentives Group influence Case study: Analysing a corporate scandal - Day 4: Ethical Decision-Making. Structured decision frameworks Consulting and escalating Documenting decisions Communicating difficult decisions Practice: Applying the framework - Day 5: Leading an Ethical Culture. Leader role modelling Speak-up and listening culture Responding to concerns Embedding ethics in processes Capstone: Ethical leadership plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8252 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8252 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15505 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15505 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8242 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8242 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8260 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8260 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8239 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8239 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8249 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8249 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8236 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8236 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8246 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8246 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8257 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8257 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15506 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15506 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8253 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8253 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8243 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8243 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8261 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8261 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15507 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15507 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8240 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8240 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8250 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8250 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8237 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8237 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8247 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8247 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15508 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15508 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8258 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8258 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8254 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8254 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8244 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8244 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8262 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8262 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15509 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15509 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8241 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8241 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8251 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8251 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8238 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8238 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8248 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8248 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8259 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8259 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15510 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15510 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8255 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8255 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8245 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8245 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8263 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8263 ## Systems Thinking for Leaders URL: https://smarthorizon.uk/course/systems-thinking-for-leaders Brochure: https://smarthorizon.uk/course/systems-thinking-for-leaders/brochure.pdf Course reference: systems-thinking-for-leaders Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many organisational problems persist because leaders treat symptoms rather than understanding the system that produces them. Systems thinking helps leaders see interconnections, feedback loops, delays and unintended consequences. This course introduces practical systems thinking tools, including causal loop diagrams, system archetypes and leverage points, and applies them to strategic and operational challenges. Why attend: Quick fixes often make complex problems worse. This course gives you tools to understand the bigger picture, anticipate side effects and find high-leverage interventions for lasting improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses visual mapping exercises, system archetype case studies, simulations and group problem-solving on participants' real challenges. Target audience: This course is suitable for: Senior and middle managers Strategy and planning professionals Change and transformation leaders Policy makers Operations and process improvement leaders Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Barcelona, Vienna Course objectives: - Explain the core concepts of systems thinking - Map causal relationships and feedback loops - Recognise common system archetypes in organisations - Identify unintended consequences of decisions - Find leverage points for effective intervention - Apply systems thinking to strategy and problem-solving Target competencies: - Systems mapping - Causal loop analysis - Pattern recognition - Root cause understanding - Leverage point identification - Holistic decision-making Course outline: - Day 1: Introduction to Systems Thinking. Linear versus systems thinking Events, patterns and structures Feedback loops and delays Mental models Exercise: Iceberg analysis of a problem - Day 2: Mapping Systems. Causal loop diagrams Reinforcing and balancing loops Stocks and flows basics Boundaries of the system Workshop: Building a causal loop diagram - Day 3: System Archetypes. Fixes that fail Shifting the burden Limits to growth Tragedy of the commons Case study: Recognising archetypes in organisations - Day 4: Leverage and Intervention. Leverage points in systems Anticipating unintended consequences Designing interventions Simulation: Managing a complex system - Day 5: Applying Systems Thinking. Systems thinking in strategy Engaging stakeholders in system mapping Learning organisations Communicating complexity simply Capstone: Systems analysis of a real challenge Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8281 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8281 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15511 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15511 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8271 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8271 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8288 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8288 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8267 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8267 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8278 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8278 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8264 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8264 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15512 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15512 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8275 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8275 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8285 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8285 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8282 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8282 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8272 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8272 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15513 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15513 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8289 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8289 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8268 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8268 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8279 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8279 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8265 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8265 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15514 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15514 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8276 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8276 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8286 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8286 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8283 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8283 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8273 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8273 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15515 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15515 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8290 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8290 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8269 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8269 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8280 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8280 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8266 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8266 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15516 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15516 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8277 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8277 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8287 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8287 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8284 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8284 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8274 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8274 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8291 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8291 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8270 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8270 ## Leading Mergers, Acquisitions and Post-Merger Integration URL: https://smarthorizon.uk/course/leading-mergers-acquisitions-and-post-merger-integration Brochure: https://smarthorizon.uk/course/leading-mergers-acquisitions-and-post-merger-integration/brochure.pdf Course reference: leading-mergers-acquisitions-and-post-merger-integration Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A large share of mergers and acquisitions fail to deliver expected value, often because of poor integration and people issues. This course focuses on the leadership side of M&A: preparing for a deal, planning integration, combining cultures and structures, retaining key talent, communicating with stakeholders and capturing synergies. Participants work through an integration case and develop a 100-day integration plan. Why attend: Integration is where deal value is won or lost. This course gives leaders the frameworks and practical tools to manage the human, operational and cultural challenges of combining organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course includes M&A case studies, integration planning workshops, culture assessment exercises, communication simulations and a capstone 100-day plan. Target audience: This course is suitable for: Senior executives involved in M&A Integration managers and PMO leads HR directors Business unit heads Corporate development professionals Destinations: Istanbul, Barcelona, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Cape Town, Vienna Course objectives: - Understand the M&A life cycle and the leader's role - Plan integration governance and the integration management office - Assess and combine organisational cultures - Retain key talent and manage organisational design decisions - Communicate effectively with employees, customers and other stakeholders - Track synergies and integration performance Target competencies: - Integration planning - Cultural integration - Talent retention - Change communication - Synergy tracking - Integration governance Course outline: - Day 1: M&A and Integration Fundamentals. Types of deals and integration approaches Why integrations fail Leadership roles during the deal Integration strategy Exercise: Reviewing a failed integration - Day 2: Planning the Integration. Integration management office Day one readiness Workstreams and priorities Risk management Workshop: Integration governance design - Day 3: Culture and People. Culture assessment and gaps Organisational design and leadership selection Retention of key talent Managing uncertainty and morale Case study: Combining two cultures - Day 4: Communication and Stakeholders. Employee communication planning Customer and supplier communication Regulators and investors Handling rumours and resistance Simulation: Announcement day - Day 5: Delivering Value. Synergy identification and tracking Operational integration Measuring integration success Lessons learned Capstone: 100-day integration plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8316 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8316 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15517 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15517 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8295 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8295 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8306 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8306 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8292 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8292 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8303 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8303 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8313 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8313 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8310 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8310 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8300 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8300 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15518 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15518 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8317 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8317 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8296 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8296 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8307 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8307 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8293 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8293 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15519 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15519 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8304 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8304 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8314 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8314 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8311 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8311 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8301 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8301 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15520 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15520 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8318 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8318 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8297 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8297 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8308 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8308 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15521 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15521 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8294 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8294 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8305 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8305 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8315 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8315 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8312 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8312 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8302 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8302 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15522 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15522 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8319 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8319 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8298 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8298 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8309 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8309 ## Succession-Ready Leadership: Preparing the Next Generation URL: https://smarthorizon.uk/course/succession-ready-leadership-preparing-the-next-generation Brochure: https://smarthorizon.uk/course/succession-ready-leadership-preparing-the-next-generation/brochure.pdf Course reference: succession-ready-leadership-preparing-the-next-generation Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations need a strong pipeline of leaders ready to step into critical roles. This course is aimed at leaders responsible for developing successors and at high-potential employees preparing for bigger roles. It covers identifying critical roles, assessing readiness, development through experience, coaching and sponsorship, knowledge transfer and smooth leadership transitions. Why attend: When key leaders leave without prepared successors, performance and continuity suffer. This course helps you build leadership bench strength and manage transitions confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants learn through readiness assessments, development planning workshops, case studies, coaching practice and transition planning exercises. Target audience: This course is suitable for: Senior leaders and department heads HR and talent management professionals High-potential managers Family business owners Board members overseeing succession Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Vienna, Cape Town Course objectives: - Identify critical roles and succession risks - Assess leadership potential and readiness - Design development plans based on experience, exposure and education - Coach and sponsor potential successors - Transfer critical knowledge and relationships - Plan and manage leadership transitions Target competencies: - Succession risk assessment - Readiness evaluation - Leadership development planning - Sponsorship - Knowledge transfer - Transition management Course outline: - Day 1: Succession and Leadership Pipelines. Why succession matters Critical roles and risk Leadership pipeline models Roles of leaders and HR Exercise: Succession risk map - Day 2: Assessing Potential and Readiness. Potential versus performance Assessment methods Avoiding bias in talent decisions Readiness levels Workshop: Talent review simulation - Day 3: Developing Successors. The 70-20-10 approach Stretch assignments and rotations Coaching and mentoring successors Sponsorship and visibility Exercise: Individual development plan - Day 4: Knowledge Transfer. Identifying critical knowledge Methods of knowledge transfer Transferring relationships and networks Documentation and shadowing Case study: Retirement of a key expert - Day 5: Managing Transitions. Planned and emergency succession Onboarding into a new leadership role Supporting the outgoing leader Monitoring succession health Capstone: Succession plan for a critical role Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8344 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8344 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8324 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8324 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8334 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8334 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8320 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8320 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15523 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15523 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8331 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8331 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8341 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8341 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8338 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8338 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8328 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8328 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8345 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8345 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15524 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15524 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8325 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8325 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8335 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8335 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8321 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8321 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15525 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15525 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8332 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8332 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8342 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8342 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8339 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8339 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8329 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8329 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15526 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15526 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8346 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8346 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8326 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8326 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8336 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8336 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8322 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8322 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15527 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15527 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8333 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8333 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8343 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8343 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8340 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8340 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8330 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8330 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15528 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15528 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8347 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8347 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8327 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8327 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8337 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8337 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8323 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8323 ## Leading with Purpose and Values URL: https://smarthorizon.uk/course/leading-with-purpose-and-values Brochure: https://smarthorizon.uk/course/leading-with-purpose-and-values/brochure.pdf Course reference: leading-with-purpose-and-values Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Employees and customers increasingly expect organisations to stand for something beyond profit. Purpose-driven leadership aligns people around a meaningful mission and shared values, improving engagement, decision-making and trust. This course helps leaders clarify personal and organisational purpose, translate values into everyday behaviours and decisions, and communicate purpose authentically. Why attend: Purpose statements are meaningless unless they guide real decisions. This course helps you lead in a way that connects people to purpose and makes values visible in daily work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines reflection exercises, case studies of purpose-driven organisations, values workshops, storytelling practice and action planning. Target audience: This course is suitable for: Senior leaders and managers HR and culture professionals Founders and business owners Sustainability and corporate responsibility leaders Team leaders Destinations: Cape Town, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Rome, Vienna Course objectives: - Explain the business case for purpose-driven leadership - Clarify personal leadership purpose and values - Articulate organisational purpose in practical terms - Translate values into behaviours and decision criteria - Communicate purpose through storytelling - Align team goals and practices with purpose Target competencies: - Purpose clarity - Values-based decision-making - Authentic leadership - Storytelling - Engagement - Alignment Course outline: - Day 1: Why Purpose Matters. Purpose, mission, vision and values Evidence on purpose and performance Purpose-washing risks Stakeholder expectations Exercise: Purpose assessment - Day 2: Personal Purpose. Reflecting on personal values Defining leadership purpose Strengths and motivations Consistency between values and actions Workshop: Personal purpose statement - Day 3: Organisational Purpose and Values. Defining or refreshing organisational purpose Values as behaviours Values in hiring, recognition and promotion Values-based decision criteria Case study: A purpose-driven company - Day 4: Communicating Purpose. Storytelling techniques Connecting individual roles to purpose Leader visibility and consistency Handling scepticism Practice: Purpose story - Day 5: Living Purpose Every Day. Purpose in strategy and priorities Team rituals and practices Measuring alignment Handling value conflicts Capstone: Purpose-led leadership plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15529 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15529 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8363 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8363 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8348 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8348 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8359 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8359 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8370 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8370 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8367 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8367 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8356 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8356 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15530 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15530 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8373 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8373 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8353 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8353 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8364 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8364 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8349 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8349 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15531 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15531 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8360 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8360 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8371 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8371 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8368 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8368 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15532 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15532 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8357 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8357 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8374 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8374 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8354 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8354 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8365 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8365 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8350 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8350 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15533 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15533 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8361 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8361 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8372 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8372 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8369 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8369 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8358 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8358 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15534 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15534 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8375 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8375 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8355 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8355 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8366 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8366 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8351 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8351 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8362 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8362 ## Managing Conflict in Teams: A Practical Guide for Leaders URL: https://smarthorizon.uk/course/managing-conflict-in-teams-a-practical-guide-for-leaders Brochure: https://smarthorizon.uk/course/managing-conflict-in-teams-a-practical-guide-for-leaders/brochure.pdf Course reference: managing-conflict-in-teams-a-practical-guide-for-leaders Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Unresolved conflict damages relationships, morale and productivity, while well-managed conflict can improve ideas and decisions. This course equips leaders to recognise different types of conflict, understand their own conflict style, intervene early, facilitate difficult conversations, mediate between team members and build norms that keep disagreement constructive. Why attend: Many leaders avoid conflict until it escalates. This course gives you the confidence and practical skills to address conflict early and fairly, protecting team performance and wellbeing. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, with conflict style assessment, case analysis, conversation frameworks, mediation role plays and peer feedback. Target audience: This course is suitable for: Team leaders and supervisors Department managers Project managers HR professionals Leaders of cross-functional teams Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Barcelona, Rome Course objectives: - Recognise sources and types of workplace conflict - Understand personal conflict styles and their effects - Intervene early before conflicts escalate - Facilitate difficult conversations constructively - Mediate disputes between team members - Build team norms for healthy disagreement Target competencies: - Conflict diagnosis - Conflict styles - Difficult conversations - Mediation - Emotional regulation - Team norms Course outline: - Day 1: Understanding Conflict. Sources and types of conflict Constructive and destructive conflict Escalation stages Cost of unresolved conflict Exercise: Conflict mapping - Day 2: Conflict Styles. Conflict style models Self-assessment Adapting style to situations Emotions in conflict Workshop: Style analysis - Day 3: Difficult Conversations. Preparing for conversations Separating people from problems Active listening and reframing Agreeing next steps Role play: Addressing a conflict with a team member - Day 4: Mediation for Leaders. When leaders should mediate Mediation process steps Remaining neutral Agreements and follow-up Role play: Mediating between two colleagues - Day 5: Preventing Conflict. Team norms and agreements Clear roles and expectations Fair processes Escalation to HR Capstone: Team conflict management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8386 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8386 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15535 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15535 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8397 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8397 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8393 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8393 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8383 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8383 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8401 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8401 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8380 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8380 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8390 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8390 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15536 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15536 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8377 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8377 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8387 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8387 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8398 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8398 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8394 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8394 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15537 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15537 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8384 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8384 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8402 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8402 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8381 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8381 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15538 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15538 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8391 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8391 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8378 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8378 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8388 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8388 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8399 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8399 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8395 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8395 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15539 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15539 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8385 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8385 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8403 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8403 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8382 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8382 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8392 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8392 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15540 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15540 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8379 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8379 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8389 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8389 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8400 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8400 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8396 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8396 ## Leadership in Family Businesses URL: https://smarthorizon.uk/course/leadership-in-family-businesses Brochure: https://smarthorizon.uk/course/leadership-in-family-businesses/brochure.pdf Course reference: leadership-in-family-businesses Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Family businesses combine the strengths of long-term vision and shared values with unique challenges around governance, succession and the overlap between family and business. This course helps family and non-family leaders strengthen governance, professionalise management, manage relationships between family members and the business, and plan succession across generations. Why attend: Family dynamics can be a source of strength or conflict. This course gives you practical structures and leadership approaches to protect both the business and family relationships over time. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses family business case studies, governance design workshops, facilitated discussions, role plays and succession planning exercises. Target audience: This course is suitable for: Family business owners and successors Non-family executives in family firms Family office professionals Board members of family companies Advisers to family businesses Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Understand the dynamics of family-owned businesses - Design family and corporate governance structures - Professionalise management and integrate non-family executives - Manage conflict between family and business interests - Plan leadership and ownership succession - Develop the next generation of family leaders Target competencies: - Family governance - Corporate governance - Succession planning - Conflict management - Professionalisation - Next-generation development Course outline: - Day 1: Family Business Dynamics. Family, ownership and business systems Strengths and risks of family firms Generational stages Values and legacy Exercise: Mapping your family business system - Day 2: Governance Structures. Boards and independent directors Family councils and constitutions Shareholder agreements Decision rights Workshop: Governance design - Day 3: Professional Management. Roles of family and non-family managers Employment policies for family members Performance and accountability Attracting professional talent Case study: Professionalising a family company - Day 4: Family Relationships and Conflict. Sources of conflict Communication between generations Fairness and equality Conflict resolution mechanisms Role play: A family business dispute - Day 5: Succession and Continuity. Leadership succession planning Ownership transfer Preparing the next generation Transition governance Capstone: Family business continuity plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8418 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8418 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8404 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8404 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8414 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8414 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8425 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8425 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8422 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8422 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8411 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8411 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15541 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15541 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8429 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8429 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8408 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8408 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8419 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8419 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8405 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8405 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15542 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15542 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8415 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8415 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8426 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8426 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8423 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8423 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8412 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8412 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15543 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15543 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8430 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8430 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8409 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8409 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8420 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8420 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8406 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8406 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15544 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15544 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8416 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8416 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8427 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8427 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8424 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8424 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8413 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8413 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15545 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15545 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8431 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8431 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8410 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8410 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8421 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8421 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8407 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8407 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15546 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15546 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8417 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8417 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8428 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8428 ## Time, Priority and Energy Management for Senior Professionals URL: https://smarthorizon.uk/course/time-priority-and-energy-management-for-senior-professionals Brochure: https://smarthorizon.uk/course/time-priority-and-energy-management-for-senior-professionals/brochure.pdf Course reference: time-priority-and-energy-management-for-senior-professionals Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Senior professionals face constant demands from meetings, messages and competing priorities. This course helps participants focus on what matters most, protect time for strategic work, manage energy and attention, delegate effectively and work with digital tools rather than being controlled by them. Practical techniques are tailored to participants' own calendars and workloads. Why attend: Working longer hours is not a sustainable route to better results. This course helps you regain control of your time, increase your impact and reduce stress. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants analyse their own time use, apply prioritisation frameworks, redesign their weekly routines and practise delegation and boundary-setting conversations. Target audience: This course is suitable for: Senior managers and executives Department heads Senior specialists and consultants Project and programme managers Executive assistants supporting leaders Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Cape Town, Barcelona, Rome Course objectives: - Analyse current time use and identify productivity barriers - Prioritise work according to impact and strategic importance - Plan weeks and days for focus and deep work - Reduce meeting and email overload - Delegate and say no constructively - Manage personal energy and sustain performance Target competencies: - Prioritisation - Planning and scheduling - Focus management - Meeting efficiency - Delegation - Energy management Course outline: - Day 1: Understanding Your Time. Time audit methods Urgent versus important work Common time wasters Personal productivity style Exercise: Analysing your calendar - Day 2: Prioritisation. Prioritisation frameworks Linking tasks to goals Weekly and daily planning Handling interruptions Workshop: Building a priority plan - Day 3: Meetings, Email and Digital Tools. Reducing and improving meetings Email and messaging strategies Using digital tools effectively Batching and focus blocks Exercise: Redesigning your meeting load - Day 4: Delegation and Boundaries. Deciding what to delegate Delegation conversations Saying no constructively Managing expectations of others Role play: Pushing back on a request - Day 5: Energy and Sustainable Performance. Physical, mental and emotional energy Breaks, recovery and routines Avoiding burnout Building new habits Capstone: Personal productivity system Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8442 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8442 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8453 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8453 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8449 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8449 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8438 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8438 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8457 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8457 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8435 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8435 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15547 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15547 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8446 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8446 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8432 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8432 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8443 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8443 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8454 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8454 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15548 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15548 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8450 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8450 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8439 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8439 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8458 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8458 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8436 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8436 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15549 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15549 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8447 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8447 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8433 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8433 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8444 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8444 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8455 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8455 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15550 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15550 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8451 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8451 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8440 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8440 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8459 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8459 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8437 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8437 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15551 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15551 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8448 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8448 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8434 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8434 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8445 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8445 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8456 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8456 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15552 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15552 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8452 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8452 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8441 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8441 ## Leading in a Matrix Organisation URL: https://smarthorizon.uk/course/leading-in-a-matrix-organisation Brochure: https://smarthorizon.uk/course/leading-in-a-matrix-organisation/brochure.pdf Course reference: leading-in-a-matrix-organisation Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Matrix structures help organisations share expertise and serve customers across functions, regions and products, but they create complexity in authority, accountability and decision-making. This course helps managers succeed in a matrix by clarifying roles, managing multiple reporting lines, influencing without direct authority, resolving priority conflicts and building collaborative networks. Why attend: In a matrix, success depends on influence and relationships more than on hierarchy. This course gives you practical tools to navigate competing demands and get results across boundaries. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses matrix case studies, stakeholder mapping, RACI exercises, influence practice and peer problem-solving. Target audience: This course is suitable for: Managers in multinational or matrix organisations Project and programme managers Functional and regional leaders Business partners in HR, finance and IT Team members with dual reporting lines Destinations: Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Vienna, London, Dubai, Frankfurt, Rome, Barcelona Course objectives: - Understand how matrix organisations work and why they are used - Clarify roles, responsibilities and decision rights - Manage multiple managers and competing priorities - Influence colleagues without direct authority - Lead virtual and cross-functional teams - Resolve conflicts and escalate effectively Target competencies: - Role clarity - Stakeholder management - Influence - Priority negotiation - Cross-functional collaboration - Escalation management Course outline: - Day 1: Understanding the Matrix. Matrix structures and their purpose Benefits and common problems Dual reporting relationships Matrix leadership competencies Exercise: Mapping your matrix - Day 2: Roles and Decision Rights. RACI and decision frameworks Clarifying accountability Goals across dimensions Governance forums Workshop: Role clarity exercise - Day 3: Influence and Relationships. Building networks Influence strategies Trust across boundaries Communicating across cultures and locations Role play: Gaining support from a peer - Day 4: Managing Competing Priorities. Negotiating priorities with multiple managers Resource conflicts Escalation principles Protecting team capacity Case study: Conflicting regional and functional goals - Day 5: Leading Matrix Teams. Leading people you do not directly manage Virtual team leadership Performance input from multiple managers Personal resilience Capstone: Matrix effectiveness plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15553 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15553 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8476 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8476 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8466 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8466 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8484 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8484 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8463 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8463 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8473 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8473 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15554 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15554 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8460 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8460 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8470 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8470 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8481 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8481 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8477 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8477 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15555 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15555 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8467 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8467 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8485 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8485 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8464 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8464 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8474 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8474 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15556 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15556 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8461 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8461 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8471 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8471 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8482 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8482 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8478 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8478 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8468 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8468 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15557 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15557 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8486 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8486 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8465 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8465 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8475 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8475 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8462 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8462 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15558 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15558 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8472 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8472 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8483 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8483 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8479 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8479 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8469 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8469 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8487 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8487 ## Leading Agile Organisations: Structures, Roles and Mindsets URL: https://smarthorizon.uk/course/leading-agile-organisations-structures-roles-and-mindsets Brochure: https://smarthorizon.uk/course/leading-agile-organisations-structures-roles-and-mindsets/brochure.pdf Course reference: leading-agile-organisations-structures-roles-and-mindsets Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisational agility allows companies to respond quickly to changing customer needs and market conditions. This course explains how agile principles extend beyond software teams to the whole organisation, covering agile structures such as cross-functional teams, tribes and networks, new leadership roles, agile funding and governance, and the mindset shifts required. Participants assess agility in their organisations and plan practical steps. Why attend: Simply adopting agile terminology does not make an organisation agile. This course helps leaders understand what real agility requires and how to lead the structural and cultural changes involved. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines agility assessments, case studies of agile transformations, simulations, design workshops and leadership reflection. Target audience: This course is suitable for: Senior leaders and executives Transformation and change leaders HR and organisational design professionals Department heads Agile coaches and programme leaders Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Rome, Cape Town, Barcelona Course objectives: - Explain the principles of organisational agility - Assess current agility and barriers - Understand agile operating models and team structures - Adapt leadership roles and behaviours for agile ways of working - Apply agile approaches to planning, funding and governance - Plan an agile transformation journey Target competencies: - Agile operating models - Organisational design - Agile leadership - Adaptive governance - Team empowerment - Transformation planning Course outline: - Day 1: What Is Organisational Agility. Agility versus speed Agile principles beyond IT Benefits and evidence Agility assessment Exercise: Agility maturity review - Day 2: Agile Structures. Cross-functional teams Tribes, chapters and networks Customer-centric value streams Balancing stability and dynamism Workshop: Designing an agile structure - Day 3: Agile Leadership. From command and control to servant leadership Setting direction and boundaries Empowerment and accountability Leadership behaviours Simulation: Leading empowered teams - Day 4: Planning, Funding and Governance. Quarterly business reviews and planning Funding teams rather than projects Lean governance Measuring outcomes Case study: Agile transformation in a bank - Day 5: Leading the Transformation. Transformation roadmaps Change management and culture HR practices for agility Common pitfalls Capstone: Agile transformation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8505 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8505 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8495 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8495 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8512 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8512 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8491 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8491 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15559 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15559 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8502 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8502 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8488 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8488 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8499 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8499 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8509 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8509 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15560 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15560 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8506 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8506 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8496 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8496 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8513 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8513 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8492 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8492 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15561 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15561 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8503 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8503 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8489 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8489 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8500 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8500 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8510 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8510 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15562 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15562 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8507 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8507 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8497 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8497 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8514 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8514 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8493 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8493 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15563 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15563 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8504 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8504 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8490 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8490 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8501 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8501 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8511 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8511 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15564 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15564 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8508 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8508 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8498 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8498 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8515 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8515 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8494 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8494 ## Corporate Valuation and M&A Financial Analysis URL: https://smarthorizon.uk/course/corporate-valuation-and-m-and-a-financial-analysis Brochure: https://smarthorizon.uk/course/corporate-valuation-and-m-and-a-financial-analysis/brochure.pdf Course reference: corporate-valuation-and-m-and-a-financial-analysis Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Valuation is central to investment, acquisition, divestment and capital-raising decisions. This course provides a practical grounding in corporate valuation methods, including discounted cash flow, comparable company and precedent transaction analysis, and their application in mergers and acquisitions. Participants build valuation models, analyse synergies, assess deal structures and interpret valuation results critically. Why attend: Overpaying for acquisitions is one of the most common ways companies destroy value. This course helps you build and challenge valuations with confidence and contribute to better deal decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical and model-based, with spreadsheet valuation exercises, real transaction case studies, synergy workshops and group presentations. Target audience: This course is suitable for: Corporate finance and M&A professionals Financial analysts and investment professionals CFOs and finance managers Strategy and business development professionals Bankers and advisers Destinations: Vienna, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Barcelona, Rome Course objectives: - Explain the main valuation approaches and when to use them - Build a discounted cash flow valuation model - Apply comparable company and precedent transaction analysis - Estimate cost of capital and terminal value - Analyse synergies and their impact on deal value - Evaluate deal structures, financing and accretion or dilution Target competencies: - DCF modelling - Relative valuation - Cost of capital estimation - Synergy analysis - Deal structuring - Valuation judgement Course outline: - Day 1: Valuation Foundations. Value versus price Overview of valuation approaches Financial statement analysis for valuation Normalising earnings Exercise: Preparing historical data - Day 2: Discounted Cash Flow Valuation. Forecasting free cash flow Cost of capital and WACC Terminal value methods Sensitivity analysis Lab: Building a DCF model - Day 3: Relative Valuation. Comparable company analysis Precedent transactions Choosing and adjusting multiples Reconciling valuation results Exercise: Trading comparables - Day 4: M&A Analysis. Deal process and due diligence Synergy identification and valuation Control premiums Accretion and dilution analysis Case study: Evaluating an acquisition - Day 5: Deal Structuring and Decisions. Cash, shares and earn-outs Financing structures Valuation pitfalls and biases Presenting valuation conclusions Capstone: Acquisition valuation and recommendation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15565 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15565 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8540 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8540 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8519 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8519 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8530 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8530 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8516 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8516 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8527 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8527 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8537 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8537 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15566 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15566 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8534 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8534 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8524 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8524 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8541 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8541 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8520 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8520 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15567 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15567 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8531 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8531 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8517 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8517 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8528 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8528 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8538 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8538 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15568 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15568 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8535 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8535 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8525 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8525 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8542 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8542 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8521 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8521 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8532 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8532 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15569 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15569 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8518 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8518 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8529 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8529 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8539 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8539 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15570 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15570 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8536 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8536 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8526 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8526 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8543 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8543 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8522 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8522 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8533 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8533 ## Credit Risk Analysis and Lending Decisions URL: https://smarthorizon.uk/course/credit-risk-analysis-and-lending-decisions Brochure: https://smarthorizon.uk/course/credit-risk-analysis-and-lending-decisions/brochure.pdf Course reference: credit-risk-analysis-and-lending-decisions Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sound credit analysis protects lenders and suppliers from losses while supporting profitable business growth. This course covers the full credit assessment process, including financial statement analysis, cash flow and debt capacity, industry and management assessment, credit scoring and rating, collateral and covenants, and monitoring of credit exposures. Participants analyse real borrower cases and prepare credit recommendations. Why attend: Credit decisions require both rigorous analysis and sound judgement. This course strengthens your ability to evaluate borrowers, structure facilities and identify early warning signs of deterioration. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning combines financial analysis exercises, borrower case studies, credit memo writing, structuring workshops and early-warning simulations. Target audience: This course is suitable for: Credit analysts and relationship managers Commercial and corporate bankers Credit risk managers Trade credit and collections managers Finance professionals assessing counterparties Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Vienna, Barcelona Course objectives: - Apply a structured credit analysis framework - Analyse financial statements and cash flow for repayment capacity - Assess industry, business and management risk - Use credit scoring and internal rating approaches - Structure facilities with appropriate collateral and covenants - Monitor exposures and identify early warning signals Target competencies: - Credit assessment - Cash flow analysis - Risk rating - Facility structuring - Covenant design - Credit monitoring Course outline: - Day 1: Credit Analysis Framework. Principles of lending The credit process Qualitative and quantitative factors Credit policy and risk appetite Exercise: Reviewing a credit application - Day 2: Financial Analysis for Credit. Profitability, leverage and liquidity ratios Cash flow analysis and debt service Quality of earnings Projections and stress testing Lab: Analysing a borrower's financials - Day 3: Business and Industry Risk. Industry analysis Business model and competitive position Management quality and governance Country and currency risk Case study: Industry risk assessment - Day 4: Structuring and Rating. Credit scoring and rating models Collateral and guarantees Covenants and conditions Pricing for risk Workshop: Writing a credit memo - Day 5: Monitoring and Problem Loans. Ongoing monitoring Early warning indicators Restructuring options Recovery strategies Capstone: Credit recommendation presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8568 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8568 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15571 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15571 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8548 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8548 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8558 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8558 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8544 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8544 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8555 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8555 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8565 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8565 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8562 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8562 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15572 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15572 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8552 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8552 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8569 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8569 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8549 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8549 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8559 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8559 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15573 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15573 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8545 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8545 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8556 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8556 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8566 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8566 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15574 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15574 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8563 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8563 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8553 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8553 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8570 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8570 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8550 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8550 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8560 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8560 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15575 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15575 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8546 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8546 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8557 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8557 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8567 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8567 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8564 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8564 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15576 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15576 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8554 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8554 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8571 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8571 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8551 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8551 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8561 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8561 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8547 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8547 ## Financial Risk Management: Market, Credit and Liquidity Risk URL: https://smarthorizon.uk/course/financial-risk-management-market-credit-and-liquidity-risk Brochure: https://smarthorizon.uk/course/financial-risk-management-market-credit-and-liquidity-risk/brochure.pdf Course reference: financial-risk-management-market-credit-and-liquidity-risk Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations are exposed to financial risks from changes in interest rates, exchange rates, commodity prices, counterparty failures and liquidity shortages. This course provides a comprehensive framework for identifying, measuring and managing financial risks. Participants learn risk measurement tools such as sensitivity analysis, value at risk and stress testing, as well as governance, limits and reporting. Why attend: Unmanaged financial risk can wipe out operating profits or threaten survival. This course helps you understand exposures and implement practical risk management processes that protect your organisation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines conceptual explanation with spreadsheet risk measurement exercises, case studies of financial risk events and policy design workshops. Target audience: This course is suitable for: Risk managers Treasury and finance professionals CFOs and financial controllers Bankers and investment professionals Internal auditors Destinations: Singapore, Barcelona, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Vienna, Amsterdam, Cape Town, Rome Course objectives: - Identify market, credit and liquidity risks in an organisation - Measure exposures using sensitivity, VaR and stress testing - Manage counterparty credit risk - Assess and manage liquidity and funding risk - Design risk policies, limits and governance - Report financial risks clearly to management and boards Target competencies: - Risk identification - Risk measurement - Stress testing - Liquidity management - Risk governance - Risk reporting Course outline: - Day 1: Financial Risk Overview. Types of financial risk Risk appetite and tolerance Risk management frameworks Lessons from financial crises Exercise: Mapping financial exposures - Day 2: Market Risk. Interest rate, FX and commodity risk Sensitivity and scenario analysis Value at risk concepts Limitations of risk models Lab: Measuring market risk - Day 3: Credit and Counterparty Risk. Counterparty exposure measurement Credit limits and collateral Concentration risk Expected and unexpected loss Case study: Counterparty default - Day 4: Liquidity Risk. Funding and market liquidity Cash flow forecasting and gaps Liquidity buffers and contingency funding Liquidity stress testing Exercise: Liquidity gap analysis - Day 5: Governance and Reporting. Risk policies and limits Roles of the board and risk committee Risk dashboards Integrating financial risk into ERM Capstone: Financial risk policy Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8587 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8587 - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15577 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15577 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8572 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8572 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8583 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8583 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8594 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8594 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8591 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8591 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8580 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8580 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8597 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8597 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15578 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15578 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8577 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8577 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8588 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8588 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8573 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8573 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8584 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8584 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15579 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15579 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8595 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8595 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8592 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8592 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8581 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8581 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8598 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8598 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15580 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15580 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8578 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8578 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8589 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8589 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8574 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8574 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8585 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8585 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15581 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15581 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8596 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8596 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8593 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8593 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8582 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8582 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8599 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8599 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15582 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15582 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8579 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8579 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8590 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8590 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8575 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8575 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8586 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8586 ## Hedging Strategies for Currency, Interest Rate and Commodity Risk URL: https://smarthorizon.uk/course/hedging-strategies-for-currency-interest-rate-and-commodity-risk Brochure: https://smarthorizon.uk/course/hedging-strategies-for-currency-interest-rate-and-commodity-risk/brochure.pdf Course reference: hedging-strategies-for-currency-interest-rate-and-commodity-risk Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hedging allows organisations to reduce the impact of volatile currency, interest rate and commodity prices on earnings and cash flow. This course explains how to identify exposures, set hedging objectives and policy, and use forwards, futures, swaps and options. Participants evaluate hedging strategies through practical examples and learn the basics of hedge accounting and governance. Why attend: Choosing the wrong hedge, or none at all, can expose your organisation to significant losses. This course helps you understand the instruments and design practical, well-governed hedging programmes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses exposure analysis exercises, instrument pricing examples, strategy comparisons, case studies and hedging policy workshops. Target audience: This course is suitable for: Treasury managers and analysts CFOs and finance managers Risk managers Procurement professionals buying commodities Bankers advising corporate clients Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Vienna, London, Cape Town, Barcelona Course objectives: - Identify transaction, translation and economic exposures - Set hedging objectives and hedging policy - Use forwards, futures and swaps effectively - Understand options and option-based strategies - Evaluate and compare hedging strategies - Understand hedge accounting basics and governance Target competencies: - Exposure analysis - Derivative instruments - Hedging strategy design - Hedging policy - Hedge effectiveness - Treasury governance Course outline: - Day 1: Understanding Exposures. Currency, interest rate and commodity risk Transaction, translation and economic exposure Measuring exposures Natural hedging Exercise: Exposure identification - Day 2: Forwards, Futures and Swaps. Forward contracts Futures and margining Interest rate and currency swaps Pricing basics Lab: Hedging with forwards and swaps - Day 3: Options and Structured Hedges. Calls, puts and option pricing intuition Collars and participating structures Costs and risks of complex products Choosing between instruments Exercise: Option strategies - Day 4: Hedging Programmes. Hedging objectives and ratios Layered hedging Counterparty and liquidity considerations Performance measurement Case study: A commodity hedging programme - Day 5: Policy, Accounting and Governance. Hedging policy content Hedge accounting overview Controls and segregation of duties Reporting to the board Capstone: Hedging policy and strategy Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8610 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8610 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15583 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15583 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8621 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8621 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8617 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8617 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8607 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8607 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8625 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8625 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8604 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8604 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8614 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8614 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15584 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15584 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8601 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8601 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8611 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8611 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8622 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8622 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8618 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8618 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15585 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15585 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8608 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8608 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8626 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8626 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8605 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8605 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8615 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8615 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15586 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15586 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8602 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8602 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8612 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8612 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8623 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8623 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8619 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8619 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15587 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15587 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8609 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8609 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8627 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8627 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8606 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8606 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8616 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8616 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8603 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8603 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15588 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15588 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8613 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8613 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8624 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8624 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8620 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8620 ## Project Finance and Infrastructure Funding URL: https://smarthorizon.uk/course/project-finance-and-infrastructure-funding Brochure: https://smarthorizon.uk/course/project-finance-and-infrastructure-funding/brochure.pdf Course reference: project-finance-and-infrastructure-funding Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Project finance is the main method used to fund large infrastructure, energy and industrial projects. This course explains how project finance structures work, how risks are allocated between parties, how projects are modelled and evaluated by lenders, and how public-private partnerships are structured. Participants analyse project cash flows, debt sizing and key contracts through case studies. Why attend: Infrastructure investment continues to grow worldwide, especially in energy transition and transport. This course gives you the knowledge to understand, evaluate and participate in project finance transactions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines expert explanation with project model exercises, risk allocation workshops, contract reviews and transaction case studies. Target audience: This course is suitable for: Project finance and infrastructure professionals Bankers and lenders Project developers and sponsors Public sector PPP officials Lawyers and advisers Destinations: Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Rome, Barcelona Course objectives: - Explain the structure and parties in project finance - Allocate project risks through contracts and structures - Analyse project cash flows and financial models - Understand debt sizing, ratios and lender requirements - Evaluate public-private partnership structures - Understand funding sources including export credit and green finance Target competencies: - Project structuring - Risk allocation - Financial modelling - Debt sizing - PPP evaluation - Infrastructure funding Course outline: - Day 1: Project Finance Fundamentals. Corporate versus project finance Special purpose vehicles Key parties and their roles Project life cycle Exercise: Mapping a project structure - Day 2: Risk Allocation. Construction, operating and market risk Key contracts: EPC, O&M and offtake Political and regulatory risk Insurance and guarantees Workshop: Risk allocation matrix - Day 3: Financial Modelling and Debt. Project cash flow waterfall Debt sizing and coverage ratios Sensitivity and scenario analysis Returns to equity Lab: Analysing a project model - Day 4: Public-Private Partnerships. PPP models and payment mechanisms Value for money assessment Procurement of PPPs Contract management Case study: A transport PPP - Day 5: Funding Sources and Trends. Commercial banks and bonds Export credit agencies and development banks Green and sustainability-linked project finance Refinancing Capstone: Project financing proposal Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8642 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8642 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8628 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8628 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8638 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8638 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8649 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8649 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15589 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15589 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8646 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8646 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8635 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8635 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8653 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8653 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8632 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8632 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8643 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8643 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15590 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15590 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8629 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8629 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8639 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8639 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8650 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8650 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8647 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8647 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15591 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15591 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8636 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8636 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8654 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8654 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8633 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8633 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15592 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15592 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8644 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8644 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8630 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8630 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8640 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8640 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8651 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8651 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15593 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15593 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8648 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8648 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8637 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8637 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8655 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8655 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8634 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8634 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8645 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8645 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15594 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15594 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8631 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8631 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8641 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8641 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8652 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8652 ## Islamic Finance: Products, Structures and Governance URL: https://smarthorizon.uk/course/islamic-finance-products-structures-and-governance Brochure: https://smarthorizon.uk/course/islamic-finance-products-structures-and-governance/brochure.pdf Course reference: islamic-finance-products-structures-and-governance Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Islamic finance is a growing global industry serving individuals, corporates and governments. This course explains the principles of Islamic finance and the main contracts and products, including murabaha, ijara, musharaka, mudaraba, sukuk and takaful. Participants examine Shariah governance, accounting and regulatory considerations and compare Islamic and conventional structures through practical cases. Why attend: Understanding Islamic finance opens opportunities in markets across the Middle East, Asia and beyond. This course gives you a clear, practical understanding of how Islamic financial products work and are governed. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines explanation of principles with product structuring exercises, case studies of sukuk and financing transactions, and governance discussions. Target audience: This course is suitable for: Banking and finance professionals Corporate finance and treasury staff Investment professionals Regulators and compliance officers Professionals new to Islamic finance Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Rome, Vienna, Barcelona Course objectives: - Explain the core principles of Islamic finance - Describe the main Islamic finance contracts - Understand Islamic banking products for retail and corporate clients - Explain sukuk structures and the Islamic capital market - Understand takaful and Islamic asset management - Describe Shariah governance and regulatory considerations Target competencies: - Islamic finance principles - Contract structuring - Sukuk - Takaful - Shariah governance - Product comparison Course outline: - Day 1: Principles of Islamic Finance. Foundations and objectives Prohibitions: riba, gharar and maysir Risk sharing and asset backing Industry growth and markets Exercise: Conventional versus Islamic comparison - Day 2: Islamic Contracts. Murabaha and tawarruq Ijara Musharaka and mudaraba Salam and istisna Workshop: Structuring a financing transaction - Day 3: Islamic Banking Products. Deposit and investment accounts Retail and corporate financing Trade finance Liquidity management Case study: An Islamic bank's product range - Day 4: Capital Markets and Takaful. Sukuk structures Sukuk issuance process Islamic funds Takaful models Case study: A sovereign sukuk - Day 5: Governance and Regulation. Shariah boards and governance Accounting and auditing standards Regulatory frameworks Risk management in Islamic finance Capstone: Product proposal Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8666 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8666 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8677 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8677 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8673 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8673 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8662 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8662 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8681 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8681 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15595 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15595 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8659 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8659 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8670 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8670 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8656 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8656 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8667 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8667 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15596 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15596 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8678 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8678 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8674 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8674 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8663 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8663 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8682 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8682 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15597 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15597 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8660 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8660 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8671 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8671 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8657 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8657 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8668 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8668 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15598 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15598 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8679 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8679 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8675 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8675 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8664 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8664 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15599 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15599 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8683 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8683 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8661 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8661 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8672 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8672 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8658 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8658 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8669 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8669 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15600 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15600 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8680 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8680 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8676 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8676 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8665 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8665 ## IFRS 17 Insurance Contracts: Implementation and Reporting URL: https://smarthorizon.uk/course/ifrs-17-insurance-contracts-implementation-and-reporting Brochure: https://smarthorizon.uk/course/ifrs-17-insurance-contracts-implementation-and-reporting/brochure.pdf Course reference: ifrs-17-insurance-contracts-implementation-and-reporting Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: IFRS 17 fundamentally changed how insurers measure and report insurance contracts. This course explains the standard's requirements, including the general measurement model, premium allocation approach and variable fee approach, contractual service margin, risk adjustment, presentation and disclosure. Participants work through numerical examples and discuss implementation, data and systems challenges. Why attend: IFRS 17 affects financial statements, KPIs and investor communication for all insurers. This course helps finance, actuarial and risk professionals understand and apply the standard confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines explanation of the standard with worked numerical examples, case studies, disclosure reviews and implementation discussions. Target audience: This course is suitable for: Insurance finance and accounting professionals Actuaries Auditors of insurance companies Risk and investor relations professionals Regulators Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Barcelona, Vienna Course objectives: - Explain the scope and objectives of IFRS 17 - Apply the general measurement model - Understand the premium allocation and variable fee approaches - Calculate and track the contractual service margin - Prepare IFRS 17 presentation and disclosures - Address implementation, data and systems challenges Target competencies: - IFRS 17 measurement - Contractual service margin - Risk adjustment - Insurance financial reporting - Disclosure preparation - Implementation planning Course outline: - Day 1: IFRS 17 Overview. Background and objectives Scope and separation of components Level of aggregation Transition approaches Exercise: Identifying contract groups - Day 2: General Measurement Model. Fulfilment cash flows Discount rates Risk adjustment Contractual service margin Worked example: Initial measurement - Day 3: Subsequent Measurement and Other Models. CSM release and coverage units Onerous contracts Premium allocation approach Variable fee approach Worked example: Subsequent measurement - Day 4: Presentation and Disclosure. Insurance revenue and service result Insurance finance income and expense Disclosures KPIs and investor communication Case study: Reviewing IFRS 17 statements - Day 5: Implementation. Data and systems requirements Actuarial and finance collaboration Controls and audit Reinsurance contracts held Capstone: Implementation review Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8700 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8700 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15601 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15601 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8690 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8690 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8708 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8708 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8687 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8687 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8697 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8697 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8684 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8684 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8694 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8694 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15602 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15602 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8705 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8705 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8701 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8701 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8691 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8691 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8709 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8709 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15603 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15603 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8688 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8688 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8698 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8698 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8685 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8685 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8695 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8695 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15604 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15604 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8706 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8706 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8702 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8702 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8692 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8692 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8710 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8710 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15605 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15605 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8689 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8689 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8699 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8699 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8686 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8686 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8696 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8696 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15606 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15606 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8707 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8707 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8703 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8703 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8693 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8693 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8711 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8711 ## IFRS 9 Expected Credit Loss Modelling URL: https://smarthorizon.uk/course/ifrs-9-expected-credit-loss-modelling Brochure: https://smarthorizon.uk/course/ifrs-9-expected-credit-loss-modelling/brochure.pdf Course reference: ifrs-9-expected-credit-loss-modelling Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: IFRS 9 requires entities to recognise expected credit losses on financial assets using forward-looking information. This course explains the ECL framework, staging and significant increase in credit risk, probability of default, loss given default and exposure at default modelling, macroeconomic scenarios, simplified approaches for trade receivables and governance of ECL models. Why attend: ECL estimates have a significant impact on reported profit and capital, and they are closely scrutinised by auditors and regulators. This course helps you build, review and explain ECL estimates confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines explanation with spreadsheet ECL modelling exercises, staging case studies, scenario workshops and disclosure reviews. Target audience: This course is suitable for: Credit risk modellers Finance and accounting professionals in banks Auditors Risk managers Corporate finance staff managing receivables Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Rome, Barcelona, Vienna Course objectives: - Explain IFRS 9 impairment requirements - Apply staging criteria and assess significant increases in credit risk - Understand PD, LGD and EAD modelling approaches - Incorporate forward-looking macroeconomic scenarios - Apply the simplified approach to trade receivables - Govern, validate and disclose ECL estimates Target competencies: - ECL measurement - Staging - Credit risk parameters - Scenario analysis - Model governance - Financial disclosure Course outline: - Day 1: IFRS 9 Impairment Framework. Classification and measurement overview Expected loss versus incurred loss Three-stage model Scope and exceptions Exercise: Staging scenarios - Day 2: Significant Increase in Credit Risk. Quantitative and qualitative criteria Backstops and days past due Low credit risk exemption Credit-impaired assets Workshop: SICR criteria design - Day 3: Credit Risk Parameters. Probability of default Loss given default Exposure at default Lifetime versus 12-month ECL Lab: Building an ECL calculation - Day 4: Forward-Looking Information. Macroeconomic scenarios and weights Linking macro variables to credit risk Management overlays Simplified approach for receivables Exercise: Provision matrix - Day 5: Governance and Disclosure. Model validation Controls and audit Disclosures and reconciliation Explaining ECL movements Capstone: ECL review Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8729 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8729 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8719 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8719 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8736 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8736 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8715 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8715 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8726 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8726 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8712 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8712 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15607 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15607 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8723 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8723 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8733 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8733 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8730 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8730 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8720 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8720 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15608 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15608 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8737 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8737 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8716 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8716 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8727 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8727 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8713 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8713 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15609 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15609 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8724 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8724 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8734 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8734 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8731 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8731 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8721 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8721 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15610 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15610 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8738 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8738 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8717 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8717 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8728 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8728 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8714 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8714 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15611 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15611 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8725 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8725 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8735 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8735 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8732 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8732 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8722 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8722 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15612 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15612 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8739 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8739 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8718 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8718 ## Cost Reduction and Profit Improvement Strategies URL: https://smarthorizon.uk/course/cost-reduction-and-profit-improvement-strategies Brochure: https://smarthorizon.uk/course/cost-reduction-and-profit-improvement-strategies/brochure.pdf Course reference: cost-reduction-and-profit-improvement-strategies Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sustainable cost reduction requires more than across-the-board cuts. This course presents structured approaches to identifying cost drivers, eliminating waste, improving processes, optimising procurement and organisational spend and increasing profitability without damaging capability or customer value. Participants analyse cost structures and build a profit improvement programme for their organisation. Why attend: Cost pressure is a constant reality, but poorly designed cuts often return or harm growth. This course helps you deliver lasting savings and profit improvement while protecting what matters. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses cost analysis exercises, case studies, benchmarking, idea generation workshops and programme planning. Target audience: This course is suitable for: Finance managers and controllers Operations and general managers Procurement professionals Business unit heads Transformation and performance improvement teams Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Cape Town, Vienna Course objectives: - Analyse cost structures and key cost drivers - Distinguish strategic and non-strategic costs - Apply process, procurement and organisational levers to reduce costs - Identify revenue and margin improvement opportunities - Build and track a profit improvement programme - Manage the people and change aspects of cost reduction Target competencies: - Cost analysis - Cost driver identification - Process efficiency - Spend optimisation - Profit improvement planning - Benefit tracking Course outline: - Day 1: Understanding Costs. Cost structures and behaviour Cost drivers Good costs and bad costs Benchmarking Exercise: Cost structure analysis - Day 2: Operational Levers. Process efficiency and waste reduction Automation and digitalisation Shared services and outsourcing Capacity utilisation Workshop: Identifying operational savings - Day 3: Spend and Organisational Levers. Procurement savings Demand management Spans, layers and organisation design Indirect cost control Case study: Reducing indirect spend - Day 4: Profit Improvement. Pricing and margin levers Product and customer profitability Working capital release Portfolio decisions Exercise: Profitability analysis - Day 5: Delivering the Programme. Programme governance Tracking savings Managing people impacts Sustaining results Capstone: Profit improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8764 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8764 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8743 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8743 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8754 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8754 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8740 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8740 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15613 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15613 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8751 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8751 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8761 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8761 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8758 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8758 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8748 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8748 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15614 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15614 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8765 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8765 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8744 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8744 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8755 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8755 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8741 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8741 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15615 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15615 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8752 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8752 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8762 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8762 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8759 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8759 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8749 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8749 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15616 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15616 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8766 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8766 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8745 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8745 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8756 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8756 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8742 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8742 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15617 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15617 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8753 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8753 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8763 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8763 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8760 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8760 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8750 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8750 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8767 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8767 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15618 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15618 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8746 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8746 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8757 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8757 ## Pricing Strategy and Profitability Management URL: https://smarthorizon.uk/course/pricing-strategy-and-profitability-management Brochure: https://smarthorizon.uk/course/pricing-strategy-and-profitability-management/brochure.pdf Course reference: pricing-strategy-and-profitability-management Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Pricing is one of the most powerful levers of profitability, yet it is often set by habit or competitor matching. This course covers value-based pricing, cost and competitor considerations, price segmentation, discount management, price increases and pricing analytics. Participants analyse pricing data, identify margin leakage and design pricing strategies that capture value. Why attend: A small improvement in price realisation can have a larger effect on profit than significant volume growth. This course gives you the frameworks and analytical tools to set and manage prices more effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning combines pricing frameworks, price waterfall analysis, elasticity exercises, case studies and pricing strategy workshops. Target audience: This course is suitable for: Finance and commercial managers Pricing analysts Sales and marketing managers Product managers General managers Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Vienna, Paris, Barcelona, Cape Town Course objectives: - Explain how pricing affects profitability - Apply value-based, cost-based and competition-based pricing - Segment customers and design price structures - Identify margin leakage through price waterfall analysis - Plan and implement price increases - Use analytics to monitor pricing performance Target competencies: - Value-based pricing - Price segmentation - Price waterfall analysis - Discount governance - Price change management - Pricing analytics Course outline: - Day 1: Pricing and Profit. The economics of pricing Pricing objectives Price, volume and margin trade-offs Pricing maturity Exercise: Price sensitivity of profit - Day 2: Pricing Approaches. Cost-plus and its limitations Competitor-based pricing Value-based pricing Customer willingness to pay Workshop: Value mapping - Day 3: Price Structures and Segmentation. Segment-based pricing Bundling and tiered offers Subscription and usage pricing Channel pricing Case study: Redesigning a price structure - Day 4: Margin Leakage and Discounts. Price waterfall analysis Discount policies and approval Deal pricing guidance Sales incentives Lab: Price waterfall exercise - Day 5: Implementing Pricing Strategy. Price increases and communication Pricing governance Analytics and dashboards Organisation and capabilities Capstone: Pricing strategy plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8792 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8792 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15619 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15619 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8772 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8772 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8782 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8782 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8768 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8768 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8779 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8779 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8789 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8789 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8786 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8786 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15620 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15620 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8776 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8776 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8793 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8793 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8773 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8773 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15621 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15621 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8783 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8783 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8769 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8769 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8780 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8780 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8790 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8790 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15622 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15622 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8787 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8787 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8777 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8777 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8794 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8794 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8774 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8774 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8784 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8784 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15623 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15623 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8770 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8770 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8781 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8781 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8791 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8791 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15624 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15624 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8788 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8788 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8778 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8778 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8795 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8795 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8775 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8775 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8785 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8785 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8771 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8771 ## Capital Budgeting and Capital Allocation URL: https://smarthorizon.uk/course/capital-budgeting-and-capital-allocation Brochure: https://smarthorizon.uk/course/capital-budgeting-and-capital-allocation/brochure.pdf Course reference: capital-budgeting-and-capital-allocation Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Capital investment decisions shape an organisation's future for years. This course covers the full capital budgeting process: generating and screening proposals, estimating cash flows, applying NPV, IRR and payback, adjusting for risk, ranking projects under capital constraints and post-investment review. Participants evaluate realistic investment cases and design a capital allocation framework. Why attend: Poor capital allocation ties up cash in low-return projects and starves high-value opportunities. This course helps you evaluate investments rigorously and allocate capital in line with strategy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses spreadsheet investment appraisal exercises, case studies, risk analysis workshops and capital allocation simulations. Target audience: This course is suitable for: Finance managers and analysts Project sponsors and engineers Strategy and planning professionals Board and investment committee members Business unit heads Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Vienna, Barcelona Course objectives: - Explain the capital budgeting process and governance - Estimate relevant incremental cash flows - Apply NPV, IRR, payback and profitability index - Incorporate risk using sensitivity, scenario and probability analysis - Rank and select projects under capital constraints - Conduct post-investment reviews Target competencies: - Investment appraisal - Cash flow estimation - Risk analysis - Capital rationing - Strategic alignment - Post-investment review Course outline: - Day 1: Capital Budgeting Framework. Strategic role of capital investment Capital budgeting process Investment categories Governance and approval levels Exercise: Reviewing a capital request - Day 2: Cash Flow Estimation. Relevant and incremental cash flows Working capital and terminal value Tax and inflation Common estimation errors Lab: Building project cash flows - Day 3: Appraisal Techniques. Time value of money NPV, IRR and MIRR Payback and profitability index Choosing the discount rate Lab: Evaluating competing projects - Day 4: Risk and Uncertainty. Sensitivity and break-even analysis Scenario analysis Monte Carlo concepts Real options thinking Case study: Large investment under uncertainty - Day 5: Capital Allocation. Ranking under constraints Portfolio view of investments Linking investment to strategy Post-investment audits Capstone: Capital allocation framework Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8811 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8811 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15625 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15625 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8796 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8796 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8807 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8807 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8818 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8818 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8815 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8815 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8804 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8804 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8821 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8821 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8801 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8801 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15626 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15626 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8812 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8812 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8797 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8797 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8808 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8808 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8819 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8819 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15627 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15627 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8816 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8816 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8805 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8805 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8822 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8822 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15628 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15628 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8802 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8802 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8813 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8813 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8798 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8798 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8809 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8809 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15629 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15629 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8820 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8820 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8817 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8817 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8806 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8806 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8823 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8823 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8803 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8803 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15630 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15630 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8814 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8814 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8799 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8799 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8810 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8810 ## Corporate Restructuring and Turnaround Finance URL: https://smarthorizon.uk/course/corporate-restructuring-and-turnaround-finance Brochure: https://smarthorizon.uk/course/corporate-restructuring-and-turnaround-finance/brochure.pdf Course reference: corporate-restructuring-and-turnaround-finance Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: When businesses face financial distress, decisive action can preserve value for stakeholders. This course explains how to recognise early warning signs, stabilise cash, develop a turnaround plan, restructure debt and operations, and negotiate with lenders, suppliers and shareholders. Participants analyse distressed company cases and build a turnaround plan. Why attend: Economic shocks and rising interest rates have increased the number of companies under financial stress. This course gives finance and business leaders the tools to respond early and effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines distress analysis, 13-week cash flow exercises, restructuring option workshops, negotiation role plays and turnaround case studies. Target audience: This course is suitable for: CFOs and finance directors Turnaround and restructuring professionals Bankers in workout units Business owners and general managers Advisers and insolvency professionals Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Vienna, Rome Course objectives: - Identify early warning signs of financial distress - Stabilise liquidity through short-term cash management - Diagnose the causes of underperformance - Develop operational and financial turnaround plans - Understand debt restructuring options and processes - Negotiate with creditors and stakeholders Target competencies: - Distress diagnosis - Cash stabilisation - Turnaround planning - Debt restructuring - Stakeholder negotiation - Business recovery Course outline: - Day 1: Financial Distress. Causes of corporate decline Early warning indicators Stakeholder positions Legal and fiduciary considerations Exercise: Distress diagnosis - Day 2: Stabilisation. 13-week cash flow forecast Cash conservation measures Working capital release Crisis governance Lab: Building a 13-week cash forecast - Day 3: Turnaround Planning. Strategic and operational review Cost restructuring Portfolio and asset disposals Leadership and organisation Workshop: Turnaround plan - Day 4: Financial Restructuring. Debt restructuring options Debt-for-equity and new money Formal and informal processes Valuation in restructuring Case study: A debt restructuring - Day 5: Negotiation and Recovery. Negotiating with lenders and suppliers Communicating with employees Monitoring recovery Returning to growth Capstone: Turnaround presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8834 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8834 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15631 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15631 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8845 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8845 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8841 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8841 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8831 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8831 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8849 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8849 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8828 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8828 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8838 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8838 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8825 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8825 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15632 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15632 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8835 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8835 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8846 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8846 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8842 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8842 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8832 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8832 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15633 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15633 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8850 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8850 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8829 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8829 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8839 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8839 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8826 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8826 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15634 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15634 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8836 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8836 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8847 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8847 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8843 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8843 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8833 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8833 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15635 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15635 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8851 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8851 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8830 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8830 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8840 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8840 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8827 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8827 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8837 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8837 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15636 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15636 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8848 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8848 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8844 ## Public Sector Financial Management and Budget Execution URL: https://smarthorizon.uk/course/public-sector-financial-management-and-budget-execution Brochure: https://smarthorizon.uk/course/public-sector-financial-management-and-budget-execution/brochure.pdf Course reference: public-sector-financial-management-and-budget-execution Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective public financial management ensures that public money is spent efficiently, transparently and for its intended purposes. This course covers the public budget cycle, programme and performance budgeting, budget execution and control, cash and commitment management, public sector accounting and reporting, and audit and accountability. Participants apply tools to case studies from government entities. Why attend: Public sector finance professionals are under pressure to deliver more with limited resources while maintaining accountability. This course strengthens your ability to plan, execute and report public budgets. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies of public entities, budget preparation exercises, execution monitoring workshops and reporting reviews. Target audience: This course is suitable for: Government finance and budget officers Public sector accountants Ministry and agency managers Internal auditors in public entities Finance staff in state-owned enterprises Destinations: Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Vienna, Barcelona Course objectives: - Explain the public budget cycle and fiscal frameworks - Prepare programme and performance-based budgets - Control budget execution and commitments - Manage public cash and treasury functions - Understand public sector accounting and reporting standards - Strengthen accountability, audit and transparency Target competencies: - Public budgeting - Performance budgeting - Budget execution control - Treasury management - Public sector reporting - Accountability Course outline: - Day 1: Public Financial Management. Principles of public financial management Fiscal frameworks The budget cycle Roles of institutions Exercise: PFM assessment - Day 2: Budget Preparation. Line-item, programme and performance budgets Medium-term expenditure frameworks Costing programmes Performance indicators Workshop: Preparing a programme budget - Day 3: Budget Execution. Commitment control Procurement and payment processes Virements and supplementary budgets Monitoring and variance reports Case study: Budget overrun - Day 4: Treasury, Accounting and Reporting. Treasury single account and cash planning Public sector accounting standards Financial statements Fiscal transparency Exercise: Reviewing public financial statements - Day 5: Accountability and Audit. Internal control Internal and external audit Parliamentary and public oversight Reform priorities Capstone: PFM improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8866 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8866 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8852 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8852 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15637 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15637 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8862 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8862 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8873 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8873 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8870 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8870 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8859 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8859 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8877 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8877 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8856 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8856 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15638 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15638 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8867 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8867 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8853 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8853 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8863 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8863 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8874 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8874 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15639 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15639 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8871 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8871 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8860 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8860 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8878 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8878 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8857 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8857 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15640 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15640 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8868 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8868 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8854 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8854 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8864 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8864 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8875 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8875 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15641 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15641 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8872 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8872 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8861 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8861 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8879 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8879 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8858 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8858 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15642 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15642 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8869 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8869 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8855 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8855 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8865 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8865 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8876 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8876 ## Fintech, Digital Payments and Open Finance URL: https://smarthorizon.uk/course/fintech-digital-payments-and-open-finance Brochure: https://smarthorizon.uk/course/fintech-digital-payments-and-open-finance/brochure.pdf Course reference: fintech-digital-payments-and-open-finance Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Fintech is reshaping banking, payments and financial services through digital platforms, real-time payments, open APIs, embedded finance and new business models. This course explains key fintech innovations, the payments ecosystem, open banking and open finance, digital lending and wealth, regulatory frameworks and risks. Participants assess opportunities and threats for their own organisations. Why attend: Banks, corporates and regulators all need to understand how fintech changes competition and customer expectations. This course gives you a clear, business-focused understanding of the fintech landscape. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Learning includes ecosystem mapping, case studies of fintech firms and bank partnerships, business model workshops and regulatory discussions. Target audience: This course is suitable for: Banking and financial services professionals Payments professionals Strategy and innovation managers Regulators and compliance officers Corporate treasury professionals Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Barcelona, Vienna Course objectives: - Describe the fintech landscape and business models - Explain how modern payment systems work - Understand open banking and open finance - Assess digital lending, wealth and embedded finance models - Understand fintech regulation and risks - Develop a fintech strategy or partnership approach Target competencies: - Fintech business models - Payments ecosystems - Open banking - Embedded finance - Fintech regulation - Digital strategy Course outline: - Day 1: The Fintech Landscape. Drivers of fintech growth Fintech segments Incumbents and challengers Customer expectations Exercise: Ecosystem map - Day 2: Digital Payments. Payment schemes and infrastructure Cards, wallets and instant payments Cross-border payments Payment security Case study: A digital wallet - Day 3: Open Banking and Open Finance. APIs and data sharing Regulatory frameworks New services enabled Data privacy and consent Workshop: Open banking use cases - Day 4: Lending, Wealth and Embedded Finance. Digital lending and alternative credit scoring Robo-advice and digital wealth Embedded finance and banking-as-a-service Insurtech overview Exercise: Business model canvas - Day 5: Regulation, Risk and Strategy. Fintech regulation and sandboxes Operational, cyber and conduct risks Partnership and build strategies Future trends Capstone: Fintech strategy proposal Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8890 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8890 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15643 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15643 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8901 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8901 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8897 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8897 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8886 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8886 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8905 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8905 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8883 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8883 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8894 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8894 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15644 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15644 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8880 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8880 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8891 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8891 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8902 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8902 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8898 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8898 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15645 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15645 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8887 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8887 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8906 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8906 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8884 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8884 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15646 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15646 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8895 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8895 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8881 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8881 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8892 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8892 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8903 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8903 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8899 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8899 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15647 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15647 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8888 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8888 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8907 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8907 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8885 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8885 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8896 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8896 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15648 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15648 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8882 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8882 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8893 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8893 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8904 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8904 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8900 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8900 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8889 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8889 ## Order-to-Cash and Procure-to-Pay Process Excellence URL: https://smarthorizon.uk/course/order-to-cash-and-procure-to-pay-process-excellence Brochure: https://smarthorizon.uk/course/order-to-cash-and-procure-to-pay-process-excellence/brochure.pdf Course reference: order-to-cash-and-procure-to-pay-process-excellence Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Order-to-cash and procure-to-pay processes drive working capital, cost and control in every organisation. This course examines both end-to-end processes, from customer order to cash collection and from purchase request to supplier payment. Participants learn process design, controls, automation, KPIs and working capital optimisation, and identify improvement opportunities in their own processes. Why attend: Inefficient finance processes lead to late payments, disputes, errors and excess working capital. This course helps you design efficient, well-controlled processes that improve cash flow and stakeholder satisfaction. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses process mapping, KPI benchmarking, control reviews, automation demonstrations and case studies. Target audience: This course is suitable for: Accounts receivable and payable managers Finance operations and shared services professionals Credit and collections managers Procurement operations staff Financial controllers Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Map end-to-end order-to-cash and procure-to-pay processes - Identify inefficiencies, errors and control weaknesses - Improve credit, billing and collections performance - Improve purchasing, invoice processing and payment controls - Apply automation and digital tools - Measure process performance and working capital impact Target competencies: - Process mapping - Collections management - Invoice processing - Internal controls - Finance automation - Working capital KPIs Course outline: - Day 1: End-to-End Finance Processes. Order-to-cash overview Procure-to-pay overview Working capital links Process maturity Exercise: Process mapping - Day 2: Order-to-Cash. Credit management Billing accuracy Collections strategies Dispute and deduction management Workshop: Reducing DSO - Day 3: Procure-to-Pay. Requisition and purchase orders Three-way matching Invoice processing Payment terms and runs Case study: Improving invoice processing - Day 4: Controls and Automation. Key controls and fraud risks E-invoicing Robotic process automation Supplier and customer portals Demonstration: Automated invoice processing - Day 5: Performance and Improvement. KPIs and benchmarks Root cause analysis Continuous improvement Change management Capstone: Process improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8924 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8924 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8914 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8914 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8932 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8932 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8911 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8911 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15649 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15649 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8921 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8921 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8908 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8908 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8918 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8918 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8929 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8929 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8925 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8925 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15650 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15650 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8915 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8915 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8933 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8933 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8912 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8912 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8922 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8922 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15651 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15651 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8909 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8909 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8919 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8919 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8930 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8930 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8926 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8926 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15652 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15652 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8916 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8916 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8934 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8934 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8913 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8913 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15653 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15653 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8923 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8923 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8910 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8910 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8920 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8920 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8931 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8931 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8927 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8927 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15654 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15654 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8917 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8917 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8935 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8935 ## Financial Data Visualisation and Board Reporting URL: https://smarthorizon.uk/course/financial-data-visualisation-and-board-reporting Brochure: https://smarthorizon.uk/course/financial-data-visualisation-and-board-reporting/brochure.pdf Course reference: financial-data-visualisation-and-board-reporting Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Boards and executives need clear, concise financial information to make decisions. This course teaches finance professionals how to design effective management and board reports, select the right charts, build dashboards, write insightful commentary and present financial information persuasively. Participants redesign real reports and build a dashboard using common business tools. Why attend: Dense tables and long reports hide important messages. This course helps you turn financial data into clear visual stories that support better decisions and raise the profile of the finance function. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, with report redesign exercises, chart selection workshops, dashboard building labs and presentation practice. Target audience: This course is suitable for: Finance managers and controllers FP&A and reporting analysts Management accountants Company secretaries supporting boards CFOs Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Rome, Vienna, Barcelona Course objectives: - Apply principles of effective data visualisation - Select appropriate charts for financial information - Design concise management and board reports - Build interactive financial dashboards - Write clear commentary and insights - Present financial results with impact Target competencies: - Data visualisation - Dashboard design - Report design - Financial commentary - Executive presentation - Information prioritisation Course outline: - Day 1: Principles of Visualisation. How people process visual information Clutter and focus Colour and layout Common visualisation mistakes Exercise: Critiquing reports - Day 2: Charts for Finance. Choosing chart types Variance and bridge charts Trends and comparisons Tables that work Lab: Rebuilding financial charts - Day 3: Board and Management Reports. What boards need Report structure KPIs and exception reporting One-page summaries Workshop: Redesigning a board pack - Day 4: Dashboards. Dashboard design principles Interactive filters and drill-downs Data preparation Automation Lab: Building a finance dashboard - Day 5: Commentary and Presentation. Writing insight-led commentary Storytelling with numbers Presenting to executives Handling questions Capstone: Board report presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8953 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8953 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8943 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8943 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8960 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8960 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8939 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8939 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8950 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8950 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8936 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8936 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15655 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15655 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8947 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8947 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8957 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8957 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8954 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8954 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8944 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8944 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15656 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15656 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8961 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8961 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8940 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8940 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8951 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8951 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8937 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8937 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15657 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15657 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8948 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8948 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8958 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8958 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8955 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8955 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8945 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8945 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15658 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15658 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8962 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8962 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8941 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8941 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8952 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8952 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8938 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8938 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15659 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15659 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8949 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8949 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8959 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8959 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8956 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8956 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8946 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8946 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15660 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15660 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8963 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8963 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8942 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8942 ## Zero-Based Budgeting URL: https://smarthorizon.uk/course/zero-based-budgeting Brochure: https://smarthorizon.uk/course/zero-based-budgeting/brochure.pdf Course reference: zero-based-budgeting Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Zero-based budgeting requires every cost to be justified from scratch rather than based on last year's figures. This course explains how to design and implement ZBB, including cost categorisation, decision packages, driver-based analysis, ownership and governance, and how to sustain savings. Participants work through a ZBB exercise and evaluate where the approach adds most value. Why attend: Incremental budgeting allows inefficiencies to accumulate. ZBB offers a disciplined way to reallocate resources to strategic priorities, but it must be applied thoughtfully to avoid excessive bureaucracy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses ZBB case studies, cost categorisation workshops, decision package exercises and implementation planning. Target audience: This course is suitable for: Budget and FP&A managers Financial controllers Cost centre and department managers Transformation and cost management teams Public sector budget officers Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Cape Town, Barcelona Course objectives: - Explain the principles, benefits and limitations of ZBB - Categorise costs and identify cost owners - Build decision packages and service levels - Use drivers and benchmarks to challenge spend - Govern and implement a ZBB process - Sustain savings and reinvest in priorities Target competencies: - Zero-based budgeting - Cost categorisation - Decision packages - Driver analysis - Budget governance - Resource reallocation Course outline: - Day 1: ZBB Fundamentals. Incremental versus zero-based budgeting History and modern ZBB Benefits and pitfalls When to use ZBB Exercise: Evaluating suitability - Day 2: Cost Categories and Owners. Cost category design Category and budget owners Data preparation Baseline analysis Workshop: Building a cost category tree - Day 3: Decision Packages. Service levels and alternatives Justifying spend Prioritising packages Linking to strategy Exercise: Building decision packages - Day 4: Challenge and Targets. Drivers and benchmarks Policy levers and standards Setting targets Challenge sessions Case study: ZBB in a consumer company - Day 5: Implementation and Sustainability. Governance and calendar Systems and tools Tracking savings Embedding cost culture Capstone: ZBB implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8988 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8988 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15661 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15661 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8967 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8967 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8978 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8978 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8964 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8964 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8975 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8975 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8985 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8985 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15662 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15662 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8982 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8982 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8972 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8972 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8989 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8989 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8968 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8968 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15663 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15663 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8979 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8979 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8965 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8965 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8976 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8976 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8986 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8986 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15664 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15664 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8983 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8983 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8973 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8973 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8990 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8990 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8969 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8969 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8980 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8980 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15665 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15665 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8966 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8966 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 8977 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8977 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8987 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8987 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 8984 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8984 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15666 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15666 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 8974 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8974 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 8991 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8991 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8970 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8970 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 8981 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8981 ## Transfer Pricing Fundamentals URL: https://smarthorizon.uk/course/transfer-pricing-fundamentals Brochure: https://smarthorizon.uk/course/transfer-pricing-fundamentals/brochure.pdf Course reference: transfer-pricing-fundamentals Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Transfer pricing determines how profits are allocated between related companies in different countries and is a major focus of tax authorities worldwide. This course explains the arm's length principle, OECD guidelines, transfer pricing methods, functional analysis, documentation requirements, intangibles and services, and dispute prevention. Participants analyse group transactions and prepare documentation outlines. Why attend: Transfer pricing errors can lead to double taxation, penalties and reputational damage. This course gives finance and tax professionals a practical foundation to manage intercompany pricing and compliance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses worked examples, functional analysis exercises, case studies and documentation workshops. It provides general guidance and does not constitute tax advice. Target audience: This course is suitable for: Tax managers and specialists Finance managers in multinational groups Financial controllers Auditors Legal and compliance professionals Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Barcelona, Rome, Vienna Course objectives: - Explain the arm's length principle and OECD framework - Conduct a functional analysis of related-party transactions - Select and apply appropriate transfer pricing methods - Price intercompany services, goods, financing and intangibles - Prepare master file and local file documentation - Manage audits, disputes and risk Target competencies: - Arm's length analysis - Functional analysis - Transfer pricing methods - Documentation - Intercompany agreements - Tax risk management Course outline: - Day 1: Transfer Pricing Principles. Why transfer pricing matters Arm's length principle OECD guidelines and BEPS Related-party transactions Exercise: Identifying intercompany transactions - Day 2: Functional Analysis. Functions, assets and risks Characterising entities Value chain analysis Comparability factors Workshop: Functional analysis - Day 3: Transfer Pricing Methods. CUP, resale price and cost plus TNMM and profit split Benchmarking studies Selecting the most appropriate method Exercise: Applying methods - Day 4: Specific Transactions. Intra-group services Intangibles and royalties Financial transactions Business restructurings Case study: Royalty arrangement - Day 5: Documentation and Disputes. Master file, local file and country-by-country reporting Intercompany agreements Audits and dispute resolution Advance pricing agreements Capstone: Documentation outline Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9016 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9016 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8996 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8996 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9006 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9006 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8992 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8992 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9003 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9003 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15667 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15667 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9013 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9013 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9010 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9010 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9000 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9000 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9017 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9017 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8997 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8997 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15668 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15668 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9007 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9007 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8993 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8993 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9004 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9004 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15669 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15669 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9014 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9014 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9011 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9011 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9001 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9001 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9018 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9018 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15670 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15670 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8998 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8998 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9008 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9008 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8994 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8994 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9005 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9005 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9015 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9015 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15671 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15671 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9012 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9012 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9002 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9002 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9019 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9019 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15672 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15672 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 8999 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8999 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9009 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9009 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 8995 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-8995 ## Earned Value Management for Project Control URL: https://smarthorizon.uk/course/earned-value-management-for-project-control Brochure: https://smarthorizon.uk/course/earned-value-management-for-project-control/brochure.pdf Course reference: earned-value-management-for-project-control Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Earned value management integrates scope, schedule and cost to give an objective view of project performance. This course explains how to establish a performance measurement baseline, measure progress, calculate earned value metrics and forecasts, analyse variances and take corrective action. Participants practise with project data and learn how to report EVM results to stakeholders. Why attend: Without integrated measurement, projects can look on budget until it is too late. EVM provides early warning of cost and schedule problems and supports better decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, with spreadsheet calculations, project case exercises, variance analysis workshops and reporting practice. Target audience: This course is suitable for: Project managers Project control and cost engineers Planners and schedulers PMO professionals Contract managers Destinations: Singapore, Barcelona, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Explain the principles and benefits of EVM - Establish a performance measurement baseline - Measure progress using appropriate earned value techniques - Calculate and interpret CV, SV, CPI and SPI - Forecast estimate at completion and to-complete performance - Report EVM results and drive corrective action Target competencies: - Baseline development - Progress measurement - Variance analysis - Forecasting - Project control - Performance reporting Course outline: - Day 1: EVM Fundamentals. Project control challenges EVM concepts and terminology EVM standards Benefits and limitations Exercise: Simple EVM example - Day 2: Building the Baseline. Work breakdown structure Control accounts and work packages Time-phased budgets Management reserve and contingency Workshop: Creating a baseline - Day 3: Measuring Progress. Earned value techniques Percent complete methods Collecting actual costs Data quality Lab: Calculating earned value - Day 4: Analysis and Forecasting. Cost and schedule variances Performance indices EAC methods To-complete performance index Lab: Forecasting project outcomes - Day 5: Reporting and Control. EVM reports and charts Variance explanations Corrective actions and change control Integrating EVM with risk Capstone: EVM project review Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9035 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9035 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15673 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15673 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9020 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9020 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9031 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9031 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9042 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9042 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9039 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9039 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9028 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9028 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9045 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9045 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9025 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9025 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15674 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15674 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9036 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9036 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9021 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9021 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9032 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9032 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9043 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9043 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15675 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15675 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9040 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9040 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9029 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9029 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9046 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9046 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15676 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15676 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9026 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9026 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9037 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9037 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9022 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9022 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9033 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9033 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15677 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15677 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9044 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9044 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9041 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9041 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9030 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9030 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9047 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9047 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9027 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9027 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15678 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15678 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9038 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9038 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9023 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9023 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9034 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9034 ## Construction Project Management URL: https://smarthorizon.uk/course/construction-project-management Brochure: https://smarthorizon.uk/course/construction-project-management/brochure.pdf Course reference: construction-project-management Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Construction projects involve complex coordination between clients, designers, contractors and suppliers under tight budgets and schedules. This course covers the construction project life cycle, procurement routes and contracts, planning and scheduling, cost control, quality and safety management, site coordination, claims avoidance and handover. Participants apply tools to a construction project case. Why attend: Construction projects frequently suffer from delays, overruns and disputes. This course gives you the practical tools to plan, control and deliver construction projects more successfully. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses a running construction case study, planning and cost exercises, contract comparisons, site scenario discussions and group presentations. Target audience: This course is suitable for: Construction project managers Site and construction managers Engineers and quantity surveyors Client-side project managers Contract administrators Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Singapore, London, Barcelona, Vienna, Cape Town Course objectives: - Explain the construction project life cycle and stakeholders - Compare procurement routes and contract forms - Plan and schedule construction works - Control construction costs and cash flow - Manage quality, health and safety on site - Manage changes, claims and project handover Target competencies: - Construction planning - Procurement routes - Cost control - Site coordination - Health and safety management - Change and claims management Course outline: - Day 1: Construction Project Life Cycle. Project stages from feasibility to handover Stakeholders and roles Design management Permits and approvals Exercise: Stakeholder map - Day 2: Procurement and Contracts. Traditional, design and build and management contracting Standard forms of contract Tendering and evaluation Risk allocation Workshop: Selecting a procurement route - Day 3: Planning and Cost Control. Construction schedules and critical path Resource and logistics planning Cost plans and budgets Cash flow and valuations Lab: Construction schedule review - Day 4: Site Management. Quality management and inspections Health and safety planning Subcontractor coordination Progress monitoring Case study: Recovering a delayed project - Day 5: Change, Claims and Handover. Variations and change control Delay and disruption claims Dispute avoidance Commissioning and handover Capstone: Construction project plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9058 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9058 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9069 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9069 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9065 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9065 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9055 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9055 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9073 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9073 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15679 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15679 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9052 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9052 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9062 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9062 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9049 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9049 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9059 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9059 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15680 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15680 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9070 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9070 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9066 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9066 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9056 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9056 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9074 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9074 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15681 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15681 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9053 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9053 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9063 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9063 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9050 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9050 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9060 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9060 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15682 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15682 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9071 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9071 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9067 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9067 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9057 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9057 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9075 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9075 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15683 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15683 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9054 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9054 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9064 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9064 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9051 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9051 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9061 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9061 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15684 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15684 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9072 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9072 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9068 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9068 ## Project Planning and Scheduling with Microsoft Project URL: https://smarthorizon.uk/course/project-planning-and-scheduling-with-microsoft-project Brochure: https://smarthorizon.uk/course/project-planning-and-scheduling-with-microsoft-project/brochure.pdf Course reference: project-planning-and-scheduling-with-microsoft-project Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Microsoft Project is one of the most widely used tools for planning and controlling projects. This hands-on course teaches participants to build realistic schedules, define tasks and dependencies, assign resources and costs, set baselines, track progress and produce reports. The emphasis is on good scheduling practice as well as software skills. Why attend: A schedule is only useful if it is realistic, well-structured and kept up to date. This course helps you use Microsoft Project effectively to plan and control your projects. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is delivered through guided hands-on exercises on a realistic project, with demonstrations, practice tasks and a final scheduling assignment. Participants need access to Microsoft Project on their own laptop. Target audience: This course is suitable for: Project managers Planners and schedulers Project coordinators Engineers managing projects PMO staff Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Vienna, Barcelona, Rome Course objectives: - Set up a project file with calendars and settings - Build a work breakdown structure and task list - Define dependencies, constraints and the critical path - Assign resources and costs and resolve over-allocation - Set baselines and track progress - Produce reports and dashboards for stakeholders Target competencies: - Schedule development - Critical path analysis - Resource management - Baseline and tracking - Schedule reporting - Scheduling best practice Course outline: - Day 1: Planning Fundamentals and Setup. Scheduling principles Microsoft Project interface Calendars and project settings Creating the WBS Lab: Setting up a project - Day 2: Tasks and Dependencies. Task types and durations Dependencies and lags Constraints and deadlines Critical path Lab: Building the network - Day 3: Resources and Costs. Resource types Assigning resources Resolving over-allocation Cost loading Lab: Resource planning - Day 4: Baselines and Tracking. Setting baselines Updating progress Variance analysis Rescheduling Lab: Tracking a project - Day 5: Reporting and Best Practice. Views, filters and groups Reports and dashboards Schedule quality checks Multi-project considerations Capstone: Complete project schedule Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9090 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9090 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9076 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9076 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9086 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9086 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9097 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9097 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9094 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9094 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9083 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9083 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15685 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15685 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9101 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9101 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9080 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9080 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9091 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9091 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9077 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9077 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15686 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15686 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9087 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9087 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9098 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9098 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9095 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9095 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9084 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9084 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15687 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15687 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9102 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9102 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9081 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9081 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9092 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9092 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9078 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9078 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15688 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15688 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9088 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9088 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9099 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9099 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9096 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9096 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9085 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9085 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15689 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15689 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9103 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9103 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9082 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9082 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9093 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9093 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9079 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9079 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15690 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15690 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9089 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9089 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9100 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9100 ## Process-Based Project Management: Stages, Controls and Governance URL: https://smarthorizon.uk/course/process-based-project-management-stages-controls-and-governance Brochure: https://smarthorizon.uk/course/process-based-project-management-stages-controls-and-governance/brochure.pdf Course reference: process-based-project-management-stages-controls-and-governance Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Process-based project management methods provide a structured framework of principles, themes and processes for controlling projects through defined stages. This course explains how to organise a project, define roles, manage by stages and exception, control quality and risk, and handle change. It is suitable for organisations that use structured methods or want to introduce consistent project governance. Why attend: Projects without clear governance and stage control often drift. This course helps you apply a structured, well-governed approach that keeps projects aligned with their business justification. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses a case project, process walkthroughs, role exercises, document templates and governance workshops. It is not an accredited certification course. Target audience: This course is suitable for: Project managers and team managers Project sponsors and board members PMO staff Project support officers Professionals new to structured project methods Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Explain the principles of process-based project management - Define project organisation and roles - Prepare business cases, plans and stage plans - Manage by stages and exception - Control risk, quality, issues and change - Close projects and capture lessons Target competencies: - Project governance - Stage management - Business case management - Risk and issue control - Change control - Project closure Course outline: - Day 1: Principles and Organisation. Principles of structured project management Project board, manager and team roles Project assurance and support Tailoring to the environment Exercise: Designing project organisation - Day 2: Starting and Initiating. Project mandate and brief Business case Project initiation documentation Approaches to quality, risk and change Workshop: Writing a business case - Day 3: Plans and Stages. Planning levels Product-based planning Stage boundaries Tolerances and exceptions Exercise: Product breakdown structure - Day 4: Controlling a Stage. Work packages Monitoring progress Issues, risks and change requests Highlight and exception reports Case study: Handling an exception - Day 5: Closing and Improving. Stage and project closure Benefits review planning Lessons learned Embedding structured methods Capstone: Project governance plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9114 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9114 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9125 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9125 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9121 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9121 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9110 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9110 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9129 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9129 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15691 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15691 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9107 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9107 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9118 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9118 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9104 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9104 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9115 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9115 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15692 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15692 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9126 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9126 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9122 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9122 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9111 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9111 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9130 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9130 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15693 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15693 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9108 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9108 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9119 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9119 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9105 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9105 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9116 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9116 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15694 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15694 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9127 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9127 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9123 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9123 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9112 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9112 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15695 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15695 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9131 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9131 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9109 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9109 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9120 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9120 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9106 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9106 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9117 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9117 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15696 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15696 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9128 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9128 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9124 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9124 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9113 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9113 ## Scrum Master Skills: Facilitating Agile Teams URL: https://smarthorizon.uk/course/scrum-master-skills-facilitating-agile-teams Brochure: https://smarthorizon.uk/course/scrum-master-skills-facilitating-agile-teams/brochure.pdf Course reference: scrum-master-skills-facilitating-agile-teams Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The Scrum Master helps teams apply agile principles, remove impediments and continuously improve. This practical course covers the Scrum framework, facilitation of events, coaching the team and product owner, managing impediments, metrics and supporting agile adoption across the organisation. Participants practise facilitation and coaching through simulations. Why attend: Many teams adopt Scrum ceremonies without gaining real agility. This course helps Scrum Masters and agile leads facilitate effectively and build high-performing, self-managing teams. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines a Scrum simulation, facilitation practice, coaching role plays, case studies and peer feedback. It is not an accredited certification course. Target audience: This course is suitable for: Scrum Masters and agile team leads Project managers moving to agile Team leaders Agile coaches Product owners Destinations: Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Dubai, Frankfurt, Rome, Vienna Course objectives: - Explain the Scrum framework, values and accountabilities - Facilitate sprint planning, daily scrums, reviews and retrospectives - Coach teams towards self-management - Support the product owner in backlog management - Identify and remove impediments - Use agile metrics to support improvement Target competencies: - Scrum facilitation - Team coaching - Impediment management - Agile metrics - Servant leadership - Continuous improvement Course outline: - Day 1: Scrum Foundations. Agile values and principles Scrum framework overview Roles and accountabilities Scrum artefacts Simulation: First sprint - Day 2: Facilitating Scrum Events. Sprint planning Daily scrum Sprint review Retrospectives Practice: Facilitating events - Day 3: Coaching the Team. Stages of team development Coaching stances Self-management Handling conflict Role play: Coaching a team member - Day 4: Supporting the Product Owner. Product backlog management User stories and refinement Definition of done Stakeholder engagement Workshop: Backlog refinement - Day 5: Metrics and Organisational Change. Velocity, burn-down and flow metrics Removing organisational impediments Scaling considerations Scrum Master growth Capstone: Team improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15697 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15697 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9148 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9148 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9138 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9138 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9156 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9156 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9135 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9135 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9145 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9145 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15698 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15698 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9132 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9132 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9142 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9142 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9153 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9153 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9149 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9149 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15699 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15699 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9139 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9139 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9157 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9157 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9136 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9136 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9146 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9146 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15700 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15700 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9133 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9133 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9143 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9143 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9154 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9154 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9150 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9150 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9140 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9140 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15701 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15701 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9158 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9158 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9137 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9137 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9147 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9147 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9134 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9134 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15702 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15702 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9144 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9144 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9155 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9155 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9151 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9151 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9141 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9141 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9159 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9159 ## Product Owner Skills: Backlog, Value and Stakeholders URL: https://smarthorizon.uk/course/product-owner-skills-backlog-value-and-stakeholders Brochure: https://smarthorizon.uk/course/product-owner-skills-backlog-value-and-stakeholders/brochure.pdf Course reference: product-owner-skills-backlog-value-and-stakeholders Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The Product Owner is accountable for maximising the value of the product delivered by the team. This course develops skills in product vision, backlog management, writing and prioritising user stories, release planning, stakeholder engagement and measuring outcomes. Participants practise on a realistic product case. Why attend: Agile teams can only deliver value if they work on the right things. This course helps Product Owners define, prioritise and communicate work effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses product case exercises, story writing workshops, prioritisation games, stakeholder role plays and release planning simulations. Target audience: This course is suitable for: Product owners and product managers Business analysts Project managers working with agile teams Subject matter experts representing the business Digital service managers Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Barcelona, Rome Course objectives: - Define a product vision and goals - Build and refine a product backlog - Write effective user stories and acceptance criteria - Prioritise backlog items by value, risk and effort - Plan releases and roadmaps - Engage stakeholders and measure product outcomes Target competencies: - Product vision - Backlog management - User story writing - Value prioritisation - Release planning - Stakeholder management Course outline: - Day 1: The Product Owner Role. Accountabilities and responsibilities Product thinking Working with the team Common anti-patterns Exercise: Product vision - Day 2: Backlog Management. Product backlog structure Epics, features and stories Refinement practices Definition of ready and done Workshop: Building a backlog - Day 3: User Stories. Writing user stories Acceptance criteria Splitting stories Non-functional requirements Practice: Story writing - Day 4: Prioritisation and Planning. Value-based prioritisation techniques Minimum viable product Roadmaps and release plans Managing dependencies Exercise: Prioritising a backlog - Day 5: Stakeholders and Outcomes. Stakeholder engagement Sprint reviews and feedback Product metrics Saying no Capstone: Product roadmap presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9177 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9177 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15703 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15703 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9167 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9167 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9184 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9184 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9163 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9163 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9174 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9174 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9160 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9160 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9171 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9171 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15704 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15704 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9181 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9181 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9178 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9178 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9168 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9168 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9185 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9185 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15705 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15705 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9164 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9164 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9175 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9175 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9161 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9161 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15706 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15706 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9172 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9172 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9182 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9182 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9179 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9179 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9169 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9169 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9186 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9186 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15707 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15707 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9165 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9165 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9176 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9176 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9162 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9162 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9173 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9173 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15708 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15708 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9183 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9183 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9180 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9180 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9170 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9170 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9187 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9187 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9166 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9166 ## Programme Management: Delivering Strategic Change URL: https://smarthorizon.uk/course/programme-management-delivering-strategic-change Brochure: https://smarthorizon.uk/course/programme-management-delivering-strategic-change/brochure.pdf Course reference: programme-management-delivering-strategic-change Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Programmes coordinate multiple related projects to deliver strategic change and benefits. This course covers programme definition, governance, roadmaps, benefits management, stakeholder engagement, interdependency and resource management, and programme risk. Participants design governance and a roadmap for a transformation programme. Why attend: Strategic initiatives often fail when managed as isolated projects. This course gives you the frameworks to manage complex programmes and deliver the intended organisational outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses a transformation programme case, governance design workshops, roadmap exercises and stakeholder simulations. Target audience: This course is suitable for: Programme managers Senior project managers Transformation leaders PMO managers Sponsors of major change Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Barcelona, Rome Course objectives: - Distinguish programmes from projects and portfolios - Define programme vision, blueprint and scope - Design programme governance and organisation - Build programme roadmaps and manage interdependencies - Manage benefits, risks and stakeholders across projects - Transition capabilities into business as usual Target competencies: - Programme definition - Programme governance - Roadmap planning - Interdependency management - Benefits management - Transition management Course outline: - Day 1: Programme Fundamentals. Projects, programmes and portfolios Types of programmes Programme life cycle Roles and responsibilities Exercise: Programme or project? - Day 2: Defining the Programme. Vision and blueprint Programme business case Scope and tranches Stakeholder analysis Workshop: Programme definition - Day 3: Governance and Organisation. Programme board and sponsor Programme office Decision-making and escalation Reporting Exercise: Governance design - Day 4: Delivery and Control. Roadmaps and tranches Interdependency management Resource allocation Programme risk and issues Case study: Managing a transformation programme - Day 5: Benefits and Transition. Benefits realisation Business change and transition Programme closure Lessons learned Capstone: Programme roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9212 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9212 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15709 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15709 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9191 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9191 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9202 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9202 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9188 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9188 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9199 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9199 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9209 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9209 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9206 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9206 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9196 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9196 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15710 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15710 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9213 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9213 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9192 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9192 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9203 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9203 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9189 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9189 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15711 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15711 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9200 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9200 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9210 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9210 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9207 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9207 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9197 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9197 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15712 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15712 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9214 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9214 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9193 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9193 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9204 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9204 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9190 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9190 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15713 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15713 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9201 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9201 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9211 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9211 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9208 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9208 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9198 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9198 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9215 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9215 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15714 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15714 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9194 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9194 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9205 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9205 ## Project Procurement and Contract Management URL: https://smarthorizon.uk/course/project-procurement-and-contract-management Brochure: https://smarthorizon.uk/course/project-procurement-and-contract-management/brochure.pdf Course reference: project-procurement-and-contract-management Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Most projects depend on external suppliers and contractors. This course covers procurement planning, contract types, tendering and evaluation, contract administration, performance management, changes and claims, and contract closure in a project context. Participants practise contract selection and change management through realistic scenarios. Why attend: Poorly planned procurement and weak contract management are frequent causes of project delays and overruns. This course helps you manage suppliers and contracts to protect project outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, contract type comparisons, tender evaluation exercises, change scenario workshops and negotiation practice. Target audience: This course is suitable for: Project managers Contract and procurement managers Engineers and technical managers Commercial managers PMO staff Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Plan project procurement and make-or-buy decisions - Select appropriate contract types and payment mechanisms - Prepare tender documents and evaluate bids - Administer contracts and monitor supplier performance - Manage variations, claims and disputes - Close contracts and capture lessons Target competencies: - Procurement planning - Contract selection - Bid evaluation - Contract administration - Change control - Dispute avoidance Course outline: - Day 1: Project Procurement Planning. Procurement in the project life cycle Make-or-buy analysis Procurement strategy Risk allocation Exercise: Procurement plan - Day 2: Contract Types. Fixed price, cost reimbursable and time and materials Incentive contracts Standard contract forms Choosing the right contract Workshop: Contract selection - Day 3: Tendering and Evaluation. Tender documents Evaluation criteria Clarifications and negotiations Award and mobilisation Exercise: Bid evaluation - Day 4: Contract Administration. Contract management plans Performance monitoring Variations and change orders Claims and disputes Case study: Managing a contractor claim - Day 5: Closure and Lessons. Final acceptance Contract closeout Supplier performance review Lessons learned Capstone: Contract management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9240 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9240 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9220 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9220 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9230 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9230 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9216 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9216 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15715 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15715 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9227 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9227 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9237 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9237 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9234 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9234 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9224 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9224 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15716 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15716 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9241 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9241 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9221 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9221 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9231 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9231 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9217 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9217 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15717 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15717 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9228 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9228 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9238 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9238 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9235 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9235 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9225 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9225 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15718 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15718 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9242 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9242 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9222 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9222 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9232 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9232 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9218 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9218 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15719 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15719 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9229 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9229 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9239 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9239 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9236 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9236 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9226 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9226 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15720 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15720 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9243 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9243 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9223 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9223 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9233 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9233 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9219 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9219 ## Project Quality Management URL: https://smarthorizon.uk/course/project-quality-management Brochure: https://smarthorizon.uk/course/project-quality-management/brochure.pdf Course reference: project-quality-management Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Quality determines whether project deliverables meet requirements and deliver value. This course explains how to plan, assure and control quality in projects, including quality requirements, acceptance criteria, quality planning, reviews and inspections, testing, quality tools and continuous improvement. Participants build a project quality plan. Why attend: Quality problems discovered late are expensive to fix. This course helps you build quality into projects from the start and ensure stakeholder acceptance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses quality planning workshops, case studies, quality tool exercises and review simulations. Target audience: This course is suitable for: Project managers Quality managers and engineers Project team leads PMO staff Construction and engineering professionals Destinations: Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Cape Town, Vienna Course objectives: - Explain quality concepts in a project context - Define quality requirements and acceptance criteria - Develop a project quality management plan - Perform quality assurance reviews and audits - Apply quality control tools and techniques - Manage non-conformances and continuous improvement Target competencies: - Quality planning - Acceptance criteria - Quality assurance - Quality control tools - Non-conformance management - Continuous improvement Course outline: - Day 1: Quality in Projects. Quality concepts and cost of quality Quality versus grade Stakeholder expectations Quality standards Exercise: Quality failures analysis - Day 2: Quality Planning. Quality requirements Acceptance criteria Quality management plan Quality metrics Workshop: Quality plan - Day 3: Quality Assurance. Process reviews and audits Peer reviews Supplier quality Quality reporting Exercise: Planning a quality audit - Day 4: Quality Control. Inspection and testing Quality tools Statistical basics Defect tracking Case study: Resolving a quality issue - Day 5: Improvement and Acceptance. Non-conformance and corrective action Lessons learned Customer acceptance Continuous improvement Capstone: Project quality management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15721 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15721 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9259 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9259 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9244 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9244 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9255 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9255 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9266 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9266 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9263 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9263 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9252 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9252 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15722 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15722 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9269 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9269 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9249 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9249 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9260 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9260 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15723 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15723 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9245 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9245 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9256 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9256 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9267 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9267 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9264 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9264 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15724 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15724 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9253 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9253 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9270 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9270 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9250 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9250 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9261 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9261 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9246 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9246 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15725 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15725 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9257 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9257 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9268 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9268 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9265 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9265 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9254 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9254 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15726 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15726 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9271 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9271 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9251 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9251 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9262 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9262 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9247 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9247 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9258 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9258 ## Managing Megaprojects and Complex Infrastructure Programmes URL: https://smarthorizon.uk/course/managing-megaprojects-and-complex-infrastructure-programmes Brochure: https://smarthorizon.uk/course/managing-megaprojects-and-complex-infrastructure-programmes/brochure.pdf Course reference: managing-megaprojects-and-complex-infrastructure-programmes Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Megaprojects such as airports, rail lines, energy plants and urban developments involve enormous budgets, many stakeholders and long timescales. This course examines why megaprojects frequently overrun and how to improve outcomes through better front-end planning, governance, risk management, contracting strategies, stakeholder management and delivery partner models. Why attend: Megaprojects are high-profile and high-risk. This course provides lessons and tools from major projects worldwide to help leaders improve planning and delivery. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses major project case studies, governance exercises, reference class forecasting, risk workshops and group discussions. Target audience: This course is suitable for: Senior project and programme directors Infrastructure sponsors and client organisations Government infrastructure officials Contractors and consultants Project controls leaders Destinations: Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Cape Town, Rome Course objectives: - Understand the characteristics and risks of megaprojects - Apply strong front-end planning and estimation - Design governance and delivery models - Develop contracting and risk allocation strategies - Manage complex stakeholder environments - Monitor performance and integrate multiple contractors Target competencies: - Front-end planning - Governance design - Risk allocation - Stakeholder management - Integration management - Performance monitoring Course outline: - Day 1: Understanding Megaprojects. Characteristics of megaprojects Evidence on overruns Optimism bias and strategic misrepresentation Lessons from major projects Exercise: Case review - Day 2: Front-End Planning. Business case and options Reference class forecasting Estimation and contingency Schedule realism Workshop: Front-end assessment - Day 3: Governance and Delivery Models. Client organisation Delivery partners Assurance and gateway reviews Decision rights Exercise: Governance design - Day 4: Contracting and Risk. Packaging strategies Collaborative contracts Risk allocation and pricing Interface management Case study: Contract strategy for a rail project - Day 5: Stakeholders and Delivery. Political and community stakeholders Integrated project controls Managing change Handover and operations Capstone: Megaproject delivery strategy Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15727 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15727 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9282 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9282 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9293 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9293 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9289 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9289 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9279 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9279 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9297 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9297 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9276 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9276 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15728 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15728 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9286 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9286 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9273 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9273 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9283 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9283 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9294 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9294 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15729 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15729 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9290 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9290 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9280 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9280 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9298 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9298 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9277 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9277 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15730 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15730 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9287 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9287 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9274 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9274 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9284 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9284 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9295 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9295 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9291 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9291 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15731 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15731 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9281 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9281 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9299 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9299 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9278 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9278 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15732 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15732 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9288 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9288 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9275 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9275 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9285 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9285 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9296 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9296 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9292 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9292 ## Lessons Learned and Project Knowledge Management URL: https://smarthorizon.uk/course/lessons-learned-and-project-knowledge-management Brochure: https://smarthorizon.uk/course/lessons-learned-and-project-knowledge-management/brochure.pdf Course reference: lessons-learned-and-project-knowledge-management Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations repeat project mistakes when lessons are not captured, shared and acted upon. This course shows how to build an effective lessons learned process and broader project knowledge management, including after-action reviews, knowledge repositories, communities of practice and embedding lessons into standards and training. Why attend: Most lessons learned reports are never read. This course helps you create a practical system that actually changes how projects are delivered. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses facilitation practice, knowledge management case studies, process design workshops and review simulations. Target audience: This course is suitable for: PMO managers and staff Project and programme managers Knowledge managers Quality managers Engineering and operations leaders Destinations: Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Vienna, Barcelona Course objectives: - Explain the value of project knowledge management - Facilitate effective lessons learned and after-action reviews - Capture lessons in a useful and searchable form - Share knowledge through networks and communities of practice - Embed lessons into processes, standards and training - Measure the impact of knowledge management Target competencies: - Review facilitation - Knowledge capture - Knowledge sharing - Process improvement - Communities of practice - Organisational learning Course outline: - Day 1: Knowledge in Projects. Why organisations forget Tacit and explicit knowledge Barriers to learning Knowledge management maturity Exercise: Assessing current practice - Day 2: Reviewing Projects. Lessons learned workshops After-action reviews Facilitation techniques Psychological safety in reviews Practice: Facilitating a review - Day 3: Capturing and Storing Knowledge. Writing actionable lessons Taxonomies and tagging Repositories and tools Quality of lessons Workshop: Rewriting lessons - Day 4: Sharing Knowledge. Communities of practice Peer assists Storytelling Onboarding project teams Case study: Knowledge sharing in engineering - Day 5: Embedding Learning. Updating standards and checklists Training and coaching Measuring impact Governance Capstone: Knowledge management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9314 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9314 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9300 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9300 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15733 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15733 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9310 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9310 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9321 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9321 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9318 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9318 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9307 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9307 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9325 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9325 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9304 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9304 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15734 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15734 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9315 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9315 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9301 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9301 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9311 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9311 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15735 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15735 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9322 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9322 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9319 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9319 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9308 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9308 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9326 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9326 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9305 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9305 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15736 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15736 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9316 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9316 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9302 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9302 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9312 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9312 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9323 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9323 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15737 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15737 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9320 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9320 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9309 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9309 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9327 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9327 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15738 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15738 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9306 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9306 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9317 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9317 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9303 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9303 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9313 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9313 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9324 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9324 ## Scaling Agile in Large Organisations URL: https://smarthorizon.uk/course/scaling-agile-in-large-organisations Brochure: https://smarthorizon.uk/course/scaling-agile-in-large-organisations/brochure.pdf Course reference: scaling-agile-in-large-organisations Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: When many teams work on the same products or programmes, agile practices must be coordinated across teams. This course explains common approaches to scaling agile, including team-of-teams structures, planning increments, portfolio management, dependency management and governance. Participants compare frameworks and design a scaling approach suited to their organisation. Why attend: Scaling agile poorly can create more bureaucracy rather than less. This course helps leaders choose and adapt practices that improve coordination while preserving agility. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses framework comparisons, planning simulations, case studies and design workshops. Target audience: This course is suitable for: Agile coaches and transformation leads Programme and portfolio managers Senior IT and product leaders Release train and delivery managers PMO leaders Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Rome, Barcelona Course objectives: - Explain the challenges of scaling agile - Compare common scaling frameworks and approaches - Organise teams of teams around value streams - Coordinate planning and dependencies across teams - Apply lean portfolio management - Design a scaling approach and adoption roadmap Target competencies: - Scaling frameworks - Value stream organisation - Multi-team planning - Dependency management - Lean portfolio management - Agile transformation Course outline: - Day 1: Why Scale Agile. Limits of single-team agile Coordination problems Principles of scaling Common anti-patterns Exercise: Scaling challenges - Day 2: Scaling Frameworks. Overview of major frameworks Strengths and weaknesses Choosing and tailoring Minimal scaling approaches Workshop: Framework comparison - Day 3: Teams of Teams. Value streams and team topologies Roles at scale Communities of practice Architecture and technical alignment Exercise: Designing team structures - Day 4: Planning and Coordination. Big room planning Dependency boards Integrated reviews Synchronising delivery Simulation: Multi-team planning - Day 5: Portfolio and Adoption. Lean portfolio management Funding and governance Metrics at scale Transformation roadmap Capstone: Scaling plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9338 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9338 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15739 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15739 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9349 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9349 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9345 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9345 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9334 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9334 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9353 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9353 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9331 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9331 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15740 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15740 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9342 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9342 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9328 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9328 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9339 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9339 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9350 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9350 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15741 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15741 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9346 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9346 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9335 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9335 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9354 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9354 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9332 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9332 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15742 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15742 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9343 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9343 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9329 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9329 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9340 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9340 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9351 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9351 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15743 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15743 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9347 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9347 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9336 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9336 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9355 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9355 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9333 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9333 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15744 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15744 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9344 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9344 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9330 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9330 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9341 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9341 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9352 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9352 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9348 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9348 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9337 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9337 ## Project Recovery: Turning Around Troubled Projects URL: https://smarthorizon.uk/course/project-recovery-turning-around-troubled-projects Brochure: https://smarthorizon.uk/course/project-recovery-turning-around-troubled-projects/brochure.pdf Course reference: project-recovery-turning-around-troubled-projects Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Projects can fall into difficulty through unrealistic plans, scope creep, poor governance or supplier problems. This course gives project leaders a structured approach to diagnosing troubled projects, stabilising them, re-planning, resetting stakeholder expectations and leading teams through recovery. Participants work through recovery scenarios and build a recovery plan. Why attend: Recognising trouble early and acting decisively can save a project. This course helps you diagnose root causes honestly and lead a credible recovery. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses project health assessments, recovery case studies, re-planning exercises and stakeholder role plays. Target audience: This course is suitable for: Project and programme managers PMO and project assurance professionals Sponsors Contract managers Delivery managers Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Dubai, Frankfurt, Rome, Barcelona, Vienna Course objectives: - Recognise warning signs of project failure - Conduct an objective project health assessment - Stabilise the project and control immediate risks - Re-plan scope, schedule and budget realistically - Reset stakeholder expectations and governance - Lead and motivate teams through recovery Target competencies: - Project health assessment - Root cause diagnosis - Re-planning - Stakeholder negotiation - Recovery leadership - Governance reset Course outline: - Day 1: Recognising Trouble. Common causes of project failure Warning signs Denial and escalation of commitment When to recover or stop Exercise: Project health indicators - Day 2: Diagnosing the Project. Health assessment approach Interviews and document review Root cause analysis Presenting findings Workshop: Project diagnosis - Day 3: Stabilising. Immediate actions Controlling scope and change Team stabilisation Supplier issues Case study: Stabilising a failing IT project - Day 4: Re-Planning. Re-baselining Scope options and trade-offs Realistic estimates Risk-based contingency Exercise: Building a recovery plan - Day 5: Leading Recovery. Resetting stakeholder expectations Governance improvements Team morale and leadership Monitoring recovery Capstone: Recovery plan presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9372 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9372 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9362 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9362 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9380 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9380 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9359 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9359 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9369 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9369 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15745 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15745 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9356 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9356 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9366 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9366 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9377 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9377 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9373 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9373 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15746 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15746 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9363 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9363 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9381 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9381 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9360 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9360 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9370 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9370 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15747 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15747 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9357 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9357 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9367 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9367 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9378 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9378 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9374 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9374 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9364 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9364 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15748 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15748 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9382 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9382 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9361 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9361 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9371 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9371 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15749 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15749 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9358 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9358 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9368 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9368 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9379 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9379 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9375 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9375 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15750 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15750 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9365 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9365 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9383 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9383 ## Design Thinking for Project and Product Teams URL: https://smarthorizon.uk/course/design-thinking-for-project-and-product-teams Brochure: https://smarthorizon.uk/course/design-thinking-for-project-and-product-teams/brochure.pdf Course reference: design-thinking-for-project-and-product-teams Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Design thinking is a human-centred approach to solving problems and creating products and services people value. This course guides project and product teams through the design thinking process: empathise, define, ideate, prototype and test. Participants complete a design challenge and learn how to integrate design thinking into project and product delivery. Why attend: Projects often deliver what was specified rather than what users need. Design thinking helps teams understand users deeply and test ideas before committing major resources. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is a hands-on design sprint, with user research practice, ideation, rapid prototyping and user testing. Target audience: This course is suitable for: Project and product managers Business analysts Innovation and service design teams Customer experience professionals Team leaders Destinations: Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Rome, Barcelona Course objectives: - Explain the principles of design thinking - Conduct user research and build empathy - Define problems and opportunity statements - Generate and select ideas - Prototype and test solutions with users - Integrate design thinking with project and agile methods Target competencies: - User research - Problem framing - Ideation - Prototyping - User testing - Human-centred design Course outline: - Day 1: Design Thinking Mindset. Principles of human-centred design The design thinking process Design thinking in projects Examples and outcomes Exercise: Quick design challenge - Day 2: Empathise and Define. User interviews and observation Empathy maps and personas Journey mapping Problem statements Workshop: User research - Day 3: Ideate. Ideation techniques Divergent and convergent thinking Selecting ideas Concept development Workshop: Ideation session - Day 4: Prototype and Test. Low-fidelity prototyping Testing with users Learning from feedback Iteration Lab: Prototype and test - Day 5: Integrating into Delivery. Design thinking and agile Design sprints Business case from insights Scaling design thinking Capstone: Design challenge presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9401 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9401 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9391 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9391 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15751 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15751 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9408 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9408 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9387 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9387 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9398 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9398 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9384 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9384 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9395 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9395 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9405 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9405 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15752 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15752 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9402 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9402 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9392 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9392 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9409 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9409 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15753 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15753 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9388 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9388 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9399 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9399 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9385 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9385 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9396 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9396 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9406 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9406 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15754 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15754 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9403 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9403 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9393 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9393 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9410 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9410 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9389 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9389 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15755 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15755 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9400 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9400 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9386 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9386 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9397 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9397 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15756 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15756 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9407 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9407 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9404 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9404 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9394 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9394 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9411 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9411 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9390 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9390 ## Job Evaluation and Grading Structures URL: https://smarthorizon.uk/course/job-evaluation-and-grading-structures Brochure: https://smarthorizon.uk/course/job-evaluation-and-grading-structures/brochure.pdf Course reference: job-evaluation-and-grading-structures Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Job evaluation provides a fair and consistent basis for grading jobs and designing pay structures. This course explains job analysis, writing job descriptions for evaluation, analytical and non-analytical evaluation methods, point-factor schemes, grading structure design and maintenance, and links to pay equity requirements. Participants evaluate sample jobs and build a grading structure. Why attend: Inconsistent grading creates pay disputes, equity risks and retention problems. This course gives you practical tools to evaluate jobs objectively and design defensible grade structures. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses job evaluation exercises, panel simulations, grading structure design workshops and case studies. Target audience: This course is suitable for: Reward and compensation professionals HR managers and business partners Organisation design specialists HR analysts Managers involved in job evaluation panels Destinations: Istanbul, Vienna, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Cape Town, Barcelona Course objectives: - Explain the purpose and methods of job evaluation - Conduct job analysis and prepare evaluation-ready job descriptions - Apply a point-factor job evaluation method - Run fair job evaluation panels - Design grading structures and grade boundaries - Maintain job evaluation and grading over time Target competencies: - Job analysis - Job evaluation methods - Point-factor schemes - Panel facilitation - Grade structure design - Pay equity awareness Course outline: - Day 1: Job Evaluation Fundamentals. Purpose of job evaluation Non-analytical and analytical methods Equal pay considerations Job evaluation process Exercise: Ranking jobs - Day 2: Job Analysis. Gathering job information Writing job descriptions for evaluation Role profiles Avoiding bias Workshop: Job description review - Day 3: Point-Factor Evaluation. Factors and levels Scoring and weighting Evaluating benchmark jobs Consistency checks Exercise: Evaluating sample jobs - Day 4: Grading Structures. Grade design options Setting grade boundaries Broad bands and job families Linking grades to pay Workshop: Designing a grade structure - Day 5: Implementation and Maintenance. Communicating outcomes Appeals Evaluating new and changed jobs Audits and equity checks Capstone: Job evaluation implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9436 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9436 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15757 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15757 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9415 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9415 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9426 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9426 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9412 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9412 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9423 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9423 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9433 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9433 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9430 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9430 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15758 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15758 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9420 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9420 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9437 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9437 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9416 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9416 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9427 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9427 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15759 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15759 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9413 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9413 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9424 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9424 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9434 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9434 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9431 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9431 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15760 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15760 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9421 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9421 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9438 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9438 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9417 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9417 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9428 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9428 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15761 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15761 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9414 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9414 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9425 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9425 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9435 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9435 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9432 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9432 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9422 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9422 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15762 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15762 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9439 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9439 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9418 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9418 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9429 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9429 ## Salary Benchmarking and Pay Equity Analysis URL: https://smarthorizon.uk/course/salary-benchmarking-and-pay-equity-analysis Brochure: https://smarthorizon.uk/course/salary-benchmarking-and-pay-equity-analysis/brochure.pdf Course reference: salary-benchmarking-and-pay-equity-analysis Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Competitive and fair pay is essential for attracting and retaining talent and complying with pay transparency regulations. This course explains how to use salary surveys, match jobs, analyse market data, build pay ranges and conduct pay equity and gender pay gap analysis. Participants work with sample data to produce benchmarking and equity reports. Why attend: New pay transparency requirements and employee expectations make pay fairness a priority. This course gives you the analytical skills to benchmark pay and identify and address unjustified pay gaps. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, with spreadsheet analysis of salary data, job matching exercises, pay range modelling and equity analysis case studies. Target audience: This course is suitable for: Reward and compensation specialists HR managers HR analysts Finance professionals working with payroll budgets Diversity and inclusion professionals Destinations: Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Vienna, Cape Town Course objectives: - Select and use salary survey sources - Match jobs accurately to market benchmarks - Analyse market pay data and set pay policy - Build pay ranges and position employees - Conduct pay equity and gender pay gap analysis - Report findings and recommend corrective actions Target competencies: - Market pricing - Job matching - Pay range design - Pay equity analysis - Gender pay gap reporting - Reward analytics Course outline: - Day 1: Reward Strategy and Market Data. Reward strategy and pay philosophy Salary survey sources Survey methodology Data quality Exercise: Selecting surveys - Day 2: Job Matching and Market Analysis. Job matching principles Aging and blending data Percentiles and market position Total cash and total reward Lab: Market analysis - Day 3: Pay Ranges. Range width and midpoints Compa-ratios and range penetration Pay progression Budgeting increases Lab: Building pay ranges - Day 4: Pay Equity Analysis. Pay equity concepts Gender pay gap calculation Regression analysis basics Explaining and addressing gaps Lab: Pay equity analysis - Day 5: Transparency and Reporting. Pay transparency regulation Communicating pay Action plans Governance Capstone: Benchmarking and equity report Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9464 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9464 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9444 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9444 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15763 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15763 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9454 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9454 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9440 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9440 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9451 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9451 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9461 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9461 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9458 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9458 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9448 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9448 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15764 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15764 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9465 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9465 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9445 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9445 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9455 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9455 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9441 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9441 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15765 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15765 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9452 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9452 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9462 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9462 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9459 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9459 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9449 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9449 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15766 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15766 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9466 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9466 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9446 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9446 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9456 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9456 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9442 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9442 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15767 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15767 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9453 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9453 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9463 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9463 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9460 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9460 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9450 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9450 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15768 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15768 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9467 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9467 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9447 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9447 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9457 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9457 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9443 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9443 ## Employer Branding and Recruitment Marketing URL: https://smarthorizon.uk/course/employer-branding-and-recruitment-marketing Brochure: https://smarthorizon.uk/course/employer-branding-and-recruitment-marketing/brochure.pdf Course reference: employer-branding-and-recruitment-marketing Catalogue record updated: 2026-10-25T20:43:43.737Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations compete for talent much as they compete for customers. This course shows HR and talent professionals how to define an employee value proposition, build an authentic employer brand, use digital and social channels for recruitment marketing, improve candidate experience and measure results. Why attend: A strong employer brand reduces hiring costs and attracts better-fit candidates. This course gives you practical marketing techniques adapted for talent attraction. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses employer brand audits, EVP workshops, content creation exercises, channel planning and case studies. Target audience: This course is suitable for: Talent acquisition professionals HR managers Employer brand and marketing specialists Internal communication professionals Recruitment agency staff Destinations: Cape Town, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Rome, Vienna Course objectives: - Explain the role of employer branding in talent attraction - Research and define an employee value proposition - Create authentic employer brand messaging and content - Plan recruitment marketing across digital and social channels - Improve the candidate experience - Measure employer brand and recruitment marketing performance Target competencies: - EVP development - Employer brand messaging - Recruitment marketing - Candidate experience - Social recruiting - Talent attraction metrics Course outline: - Day 1: Employer Branding Fundamentals. Employer brand and reputation Talent market trends Employer brand audit Stakeholders Exercise: Brand audit - Day 2: Employee Value Proposition. EVP research methods Defining EVP pillars Segmenting talent audiences Authenticity Workshop: Drafting an EVP - Day 3: Content and Channels. Employer brand storytelling Careers sites Social media and employee advocacy Job advertisements Exercise: Creating content - Day 4: Candidate Experience. Candidate journey mapping Communication and feedback Interview experience Offer and onboarding Case study: Improving candidate experience - Day 5: Measurement. Recruitment marketing metrics Source effectiveness Employer brand tracking Continuous improvement Capstone: Employer brand plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15769 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15769 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9483 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9483 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9468 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9468 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9479 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9479 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9490 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9490 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9487 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9487 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9476 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9476 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15770 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15770 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9493 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9493 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9473 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9473 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9484 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9484 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9469 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9469 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15771 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15771 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9480 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9480 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9491 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9491 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9488 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9488 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9477 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9477 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15772 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15772 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9494 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9494 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9474 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9474 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9485 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9485 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9470 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9470 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15773 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15773 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9481 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9481 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9492 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9492 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9489 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9489 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9478 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9478 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15774 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15774 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9495 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9495 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9475 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9475 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9486 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9486 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9471 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9471 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9482 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9482 ## High-Potential Talent Identification and Development URL: https://smarthorizon.uk/course/high-potential-talent-identification-and-development Brochure: https://smarthorizon.uk/course/high-potential-talent-identification-and-development/brochure.pdf Course reference: high-potential-talent-identification-and-development Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Identifying and developing high-potential employees is essential for future leadership and organisational growth. This course explains how to define potential, assess it fairly, run talent reviews, design accelerated development programmes and retain high potentials. Participants practise talent review discussions and design development plans. Why attend: Organisations often confuse high performance with high potential and lose talent through poor development. This course helps you identify and grow future leaders more reliably and fairly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses talent review simulations, assessment tool demonstrations, case studies and development planning workshops. Target audience: This course is suitable for: Talent management professionals HR business partners Learning and development managers Senior managers participating in talent reviews Leadership development specialists Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Distinguish performance, potential and readiness - Define potential criteria for the organisation - Use fair assessment methods to identify high potentials - Facilitate talent review and calibration meetings - Design accelerated development programmes - Retain and engage high-potential employees Target competencies: - Potential assessment - Talent reviews - Calibration - Accelerated development - Talent retention - Bias mitigation Course outline: - Day 1: Understanding Potential. Defining potential Performance versus potential Potential models Risks of labelling Exercise: Defining potential criteria - Day 2: Assessing Potential. Assessment methods Psychometrics and assessment centres Manager judgement and bias Data and evidence Workshop: Assessment design - Day 3: Talent Reviews. Nine-box and alternatives Calibration meetings Facilitating talent discussions Outputs and actions Simulation: Talent review meeting - Day 4: Development Programmes. Accelerated development Stretch assignments Coaching and mentoring Executive education Exercise: Development plan - Day 5: Retention and Engagement. Communicating with high potentials Career paths Retention risks Measuring programme success Capstone: High-potential programme design Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9506 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9506 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15775 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15775 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9517 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9517 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9513 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9513 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9503 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9503 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9521 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9521 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9500 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9500 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9510 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9510 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9497 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9497 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15776 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15776 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9507 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9507 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9518 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9518 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9514 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9514 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15777 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15777 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9504 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9504 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9522 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9522 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9501 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9501 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9511 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9511 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15778 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15778 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9498 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9498 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9508 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9508 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9519 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9519 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9515 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9515 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15779 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15779 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9505 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9505 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9523 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9523 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9502 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9502 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9512 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9512 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9499 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9499 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15780 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15780 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9509 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9509 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9520 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9520 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9516 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9516 ## Microlearning and Learning Experience Platforms URL: https://smarthorizon.uk/course/microlearning-and-learning-experience-platforms Brochure: https://smarthorizon.uk/course/microlearning-and-learning-experience-platforms/brochure.pdf Course reference: microlearning-and-learning-experience-platforms Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Employees increasingly expect short, relevant, on-demand learning. This course explains how to design microlearning, curate content, use learning experience platforms and digital tools, personalise learning journeys and measure engagement and impact. Participants design microlearning assets and a digital learning journey. Why attend: Long courses are often poorly completed and quickly forgotten. Microlearning and modern learning platforms help you deliver learning in the flow of work with better engagement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, with microlearning design labs, platform demonstrations, curation exercises and learning journey workshops. Target audience: This course is suitable for: Learning and development professionals Instructional designers HR managers Training coordinators Subject matter experts creating learning Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Rome, Barcelona, Vienna Course objectives: - Explain microlearning principles and when to use them - Design effective short learning assets - Curate and organise learning content - Understand learning experience platform capabilities - Design personalised digital learning journeys - Measure engagement and learning impact Target competencies: - Microlearning design - Content curation - Digital learning platforms - Learning journey design - Personalisation - Learning analytics Course outline: - Day 1: Modern Workplace Learning. How adults learn at work Learning in the flow of work Microlearning principles Limitations Exercise: Learning needs review - Day 2: Designing Microlearning. Objectives for short learning Formats: video, quizzes, infographics Scripting and storyboarding Accessibility Lab: Creating a microlearning asset - Day 3: Curation and Platforms. Content curation Learning experience platforms Integration with HR systems AI-powered recommendations Demonstration: Platform features - Day 4: Learning Journeys. Blended and spaced learning Personalisation Social and collaborative learning Manager involvement Workshop: Designing a learning journey - Day 5: Measuring Impact. Engagement metrics Learning transfer Business impact Continuous improvement Capstone: Digital learning plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9538 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9538 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9524 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9524 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9534 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9534 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9545 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9545 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9542 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9542 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15781 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15781 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9531 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9531 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9549 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9549 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9528 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9528 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9539 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9539 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9525 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9525 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15782 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15782 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9535 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9535 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9546 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9546 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9543 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9543 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9532 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9532 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15783 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15783 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9550 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9550 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9529 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9529 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9540 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9540 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15784 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15784 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9526 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9526 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9536 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9536 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9547 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9547 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9544 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9544 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9533 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9533 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15785 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15785 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9551 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9551 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9530 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9530 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9541 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9541 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9527 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9527 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15786 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15786 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9537 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9537 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9548 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9548 ## Instructional Design for Digital and Blended Learning URL: https://smarthorizon.uk/course/instructional-design-for-digital-and-blended-learning Brochure: https://smarthorizon.uk/course/instructional-design-for-digital-and-blended-learning/brochure.pdf Course reference: instructional-design-for-digital-and-blended-learning Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective learning programmes are built on sound instructional design. This course covers needs analysis, learning objectives, instructional design models, designing activities and assessments, e-learning and virtual classroom design, blended programmes and evaluation. Participants design a complete blended learning programme for their organisation. Why attend: Poorly designed training wastes time and budget. This course gives you a structured method to design engaging learning that changes performance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines design models with hands-on design workshops, storyboarding, peer reviews and a capstone programme design. Target audience: This course is suitable for: Instructional designers Trainers and facilitators L&D professionals Subject matter experts HR professionals developing training Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Vienna, Rome, Barcelona Course objectives: - Apply instructional design models such as ADDIE and SAM - Analyse learning needs and audiences - Write clear, measurable learning objectives - Design engaging activities and assessments - Design e-learning and virtual classroom sessions - Plan blended programmes and evaluation Target competencies: - Needs analysis - Learning objectives - Learning design - Assessment design - Blended learning - Evaluation Course outline: - Day 1: Instructional Design Foundations. Adult learning principles ADDIE and agile design models Roles in design projects Quality standards Exercise: Reviewing a course - Day 2: Analysis and Objectives. Performance and learning needs Audience analysis Writing objectives Content analysis Workshop: Objectives writing - Day 3: Designing Learning. Instructional strategies Activities and practice Scenarios and case studies Assessments Workshop: Session design - Day 4: Digital and Virtual Learning. E-learning design and storyboards Virtual classroom design Multimedia principles Authoring tools overview Lab: Storyboarding e-learning - Day 5: Blended Programmes and Evaluation. Blended learning architecture Implementation Evaluation models Iterating designs Capstone: Blended programme design Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9562 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9562 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9573 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9573 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9569 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9569 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9558 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9558 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9577 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9577 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15787 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15787 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9555 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9555 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9566 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9566 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9552 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9552 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9563 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9563 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9574 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9574 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15788 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15788 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9570 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9570 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9559 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9559 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9578 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9578 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15789 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15789 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9556 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9556 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9567 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9567 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9553 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9553 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9564 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9564 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15790 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15790 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9575 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9575 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9571 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9571 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9560 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9560 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9579 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9579 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9557 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9557 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15791 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15791 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9568 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9568 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9554 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9554 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9565 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9565 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15792 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15792 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9576 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9576 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9572 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9572 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9561 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9561 ## European Employment Law Essentials for HR Professionals URL: https://smarthorizon.uk/course/european-employment-law-essentials-for-hr-professionals Brochure: https://smarthorizon.uk/course/european-employment-law-essentials-for-hr-professionals/brochure.pdf Course reference: european-employment-law-essentials-for-hr-professionals Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: HR professionals working in or with European organisations need a solid understanding of employment law principles. This course covers EU employment law frameworks and common national approaches, including contracts, working time, equality and anti-discrimination, data protection, transfers of undertakings, collective consultation, dismissals and recent developments such as pay transparency and platform work. Why attend: Employment law mistakes lead to claims, penalties and damaged employee relations. This course helps HR professionals understand key requirements and manage people decisions lawfully across European contexts. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case examples, scenario discussions, policy reviews and practical checklists. It provides general information and does not constitute legal advice; national laws differ. Target audience: This course is suitable for: HR managers and HR business partners HR officers in multinational organisations Employee relations specialists Line managers with HR responsibilities Legal and compliance professionals Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Barcelona, Rome Course objectives: - Explain the structure of EU employment law - Understand employment contracts and key employee rights - Apply working time, leave and equality requirements - Manage employee data in line with data protection law - Handle restructurings, transfers and collective consultation - Manage disciplinary and dismissal processes lawfully Target competencies: - Employment law awareness - Contract management - Equality compliance - HR data protection - Restructuring compliance - Fair dismissal processes Course outline: - Day 1: EU Employment Law Framework. Sources of EU employment law Directives and national implementation Courts and case law Recent developments Exercise: Mapping applicable rules - Day 2: Contracts and Working Conditions. Employment contracts and transparent conditions Working time and leave Part-time, fixed-term and agency work Remote work Case scenarios: Working conditions - Day 3: Equality and Data Protection. Anti-discrimination rules Pay transparency Harassment Employee data protection Workshop: Policy review - Day 4: Restructuring and Transfers. Transfers of undertakings Collective redundancies Information and consultation Works councils Case study: Restructuring compliance - Day 5: Discipline and Dismissal. Fair processes Notice and termination Settlement agreements Managing disputes Capstone: HR compliance checklist Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9596 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9596 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15793 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15793 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9586 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9586 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9604 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9604 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9583 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9583 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9593 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9593 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9580 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9580 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9590 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9590 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15794 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15794 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9601 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9601 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9597 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9597 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9587 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9587 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9605 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9605 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15795 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15795 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9584 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9584 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9594 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9594 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9581 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9581 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9591 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9591 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15796 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15796 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9602 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9602 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9598 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9598 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9588 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9588 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9606 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9606 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15797 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15797 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9585 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9585 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9595 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9595 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9582 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9582 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9592 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9592 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9603 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9603 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15798 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15798 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9599 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9599 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9589 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9589 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9607 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9607 ## Workplace Investigations: Grievances and Disciplinary Cases URL: https://smarthorizon.uk/course/workplace-investigations-grievances-and-disciplinary-cases Brochure: https://smarthorizon.uk/course/workplace-investigations-grievances-and-disciplinary-cases/brochure.pdf Course reference: workplace-investigations-grievances-and-disciplinary-cases Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Fair and thorough investigations are essential for resolving grievances, disciplinary matters and misconduct allegations. This course covers planning an investigation, gathering and evaluating evidence, conducting interviews, maintaining confidentiality and fairness, writing investigation reports and managing outcomes. Why attend: Poorly conducted investigations can lead to unfair outcomes, legal claims and loss of trust. This course gives you a structured, defensible approach to workplace investigations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses investigation case simulations, interview practice, evidence analysis exercises and report writing workshops. Target audience: This course is suitable for: HR professionals Employee relations specialists Line managers conducting investigations Compliance and ethics officers Internal investigators Destinations: Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Vienna, Cape Town, Barcelona Course objectives: - Plan workplace investigations with clear scope and terms of reference - Gather and preserve relevant evidence - Conduct effective investigation interviews - Evaluate evidence and reach reasoned findings - Write clear and balanced investigation reports - Manage confidentiality, wellbeing and outcomes Target competencies: - Investigation planning - Evidence gathering - Investigative interviewing - Evidence evaluation - Report writing - Fair process Course outline: - Day 1: Investigation Principles. Types of workplace investigations Fairness and impartiality Legal considerations Roles and responsibilities Exercise: Terms of reference - Day 2: Planning and Evidence. Investigation plans Documentary and digital evidence Witness identification Preserving evidence Workshop: Investigation plan - Day 3: Interviewing. Interview structure Questioning techniques Handling difficult interviewees Recording interviews Practice: Investigation interviews - Day 4: Evaluating Evidence. Standard of proof Credibility and consistency Weighing conflicting evidence Reaching findings Exercise: Analysing evidence - Day 5: Reporting and Outcomes. Report structure Recommendations Communicating outcomes Appeals and follow-up Capstone: Writing an investigation report Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9625 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9625 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9615 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9615 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15799 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15799 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9632 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9632 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9611 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9611 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9622 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9622 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9608 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9608 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9619 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9619 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9629 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9629 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15800 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15800 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9626 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9626 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9616 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9616 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9633 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9633 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15801 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15801 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9612 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9612 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9623 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9623 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9609 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9609 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9620 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9620 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9630 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9630 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15802 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15802 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9627 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9627 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9617 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9617 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9634 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9634 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9613 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9613 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15803 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15803 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9624 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9624 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9610 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9610 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9621 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9621 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15804 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15804 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9631 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9631 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9628 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9628 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9618 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9618 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9635 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9635 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9614 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9614 ## Organisational Design and Restructuring URL: https://smarthorizon.uk/course/organisational-design-and-restructuring Brochure: https://smarthorizon.uk/course/organisational-design-and-restructuring/brochure.pdf Course reference: organisational-design-and-restructuring Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisational design determines how work, roles, decision rights and reporting lines support strategy. This course covers design principles, structural options, spans and layers, role design, design for agility and the process of planning and implementing restructuring fairly. Participants analyse an organisation and develop a design proposal. Why attend: Restructuring without a clear design logic often creates new problems. This course helps you design structures that fit strategy and implement changes with minimal disruption. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses organisational design frameworks, structure analysis exercises, case studies and implementation planning. Target audience: This course is suitable for: HR directors and business partners Organisational development specialists Senior managers leading restructuring Strategy and transformation professionals Consultants Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Cape Town, Barcelona, Rome Course objectives: - Explain organisational design principles and models - Diagnose the effectiveness of current structures - Evaluate structural options such as functional, divisional and matrix - Analyse spans, layers and decision rights - Design roles and organisational charts aligned to strategy - Plan and implement restructuring fairly Target competencies: - Organisational diagnosis - Structure design - Spans and layers analysis - Role design - Restructuring planning - Change implementation Course outline: - Day 1: Design Principles. Strategy and structure Design criteria Organisational design models Signs of design problems Exercise: Diagnosing structure - Day 2: Structural Options. Functional, divisional and matrix structures Process and network organisations Centralisation and decentralisation Shared services Workshop: Evaluating options - Day 3: Spans, Layers and Roles. Spans of control Layers and decision rights Role design and job families Governance forums Exercise: Spans and layers analysis - Day 4: Restructuring Process. Business case for change Selection and redeployment Consultation and legal considerations Communication Case study: A restructuring programme - Day 5: Implementation. Transition planning Managing people impacts Measuring success Adjusting the design Capstone: Organisational design proposal Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9660 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9660 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9639 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9639 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9650 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9650 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9636 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9636 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9647 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9647 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15805 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15805 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9657 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9657 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9654 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9654 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9644 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9644 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9661 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9661 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15806 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15806 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9640 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9640 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9651 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9651 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9637 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9637 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9648 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9648 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15807 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15807 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9658 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9658 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9655 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9655 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9645 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9645 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9662 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9662 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15808 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15808 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9641 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9641 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9652 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9652 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9638 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9638 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9649 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9649 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15809 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15809 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9659 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9659 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9656 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9656 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9646 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9646 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9663 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9663 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15810 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15810 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9642 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9642 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9653 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9653 ## Absence and Attendance Management URL: https://smarthorizon.uk/course/absence-and-attendance-management Brochure: https://smarthorizon.uk/course/absence-and-attendance-management/brochure.pdf Course reference: absence-and-attendance-management Catalogue record updated: 2026-10-25T19:07:01.641Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: High absence levels affect productivity, service quality and team morale. This course provides practical tools for measuring absence, managing short- and long-term sickness absence, conducting return-to-work and attendance conversations, working with occupational health, making reasonable adjustments and addressing underlying causes such as stress and engagement. Why attend: Effective absence management balances support for employees with fairness and business needs. This course helps managers and HR handle absence confidently and consistently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses absence data analysis, case scenarios, conversation practice and policy review workshops. Target audience: This course is suitable for: HR officers and managers Line managers and supervisors Occupational health coordinators Employee relations specialists Operations managers Destinations: Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Rome, Barcelona Course objectives: - Measure and analyse absence data - Understand legal and policy frameworks for absence - Manage short-term and long-term absence fairly - Conduct return-to-work and attendance review conversations - Work with occupational health and make reasonable adjustments - Address root causes and promote attendance Target competencies: - Absence analysis - Policy application - Return-to-work conversations - Long-term absence management - Reasonable adjustments - Wellbeing promotion Course outline: - Day 1: Understanding Absence. Costs and impact of absence Types and causes Absence measures and Bradford factor Benchmarking Exercise: Analysing absence data - Day 2: Policies and Frameworks. Absence policies Legal considerations Sick pay schemes Consistency and fairness Workshop: Policy review - Day 3: Short-Term Absence. Reporting procedures Return-to-work interviews Trigger points Formal attendance reviews Practice: Return-to-work conversations - Day 4: Long-Term Absence. Keeping in touch Occupational health referrals Reasonable adjustments and phased returns Capability processes Case study: Managing long-term sickness - Day 5: Promoting Attendance. Root causes and engagement Wellbeing initiatives Manager capability Monitoring improvement Capstone: Attendance improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9688 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9688 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9668 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9668 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15811 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15811 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9678 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9678 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9664 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9664 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9675 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9675 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9685 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9685 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9682 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9682 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9672 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9672 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15812 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15812 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9689 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9689 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9669 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9669 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9679 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9679 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9665 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9665 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15813 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15813 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9676 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9676 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9686 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9686 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9683 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9683 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9673 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9673 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15814 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15814 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9690 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9690 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9670 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9670 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9680 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9680 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9666 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9666 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15815 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15815 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9677 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9677 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9687 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9687 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9684 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9684 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9674 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9674 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15816 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15816 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9691 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9691 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9671 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9671 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9681 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9681 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9667 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9667 ## People Analytics with Power BI URL: https://smarthorizon.uk/course/people-analytics-with-power-bi Brochure: https://smarthorizon.uk/course/people-analytics-with-power-bi/brochure.pdf Course reference: people-analytics-with-power-bi Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: People analytics turns HR data into insights that support workforce decisions. This hands-on course teaches HR professionals to prepare HR data, build data models and create interactive Power BI dashboards for headcount, turnover, recruitment, absence, diversity and engagement. Participants also learn to interpret and present insights responsibly. Why attend: HR teams are expected to support decisions with data. This course gives you practical skills to build HR dashboards and tell compelling stories with people data. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is delivered through guided labs in Power BI using sample HR datasets, with dashboard design workshops and presentation practice. Participants need Power BI Desktop on their laptop. Target audience: This course is suitable for: HR analysts HR business partners HR information systems professionals Reward and workforce planning specialists HR managers Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Cape Town, Rome, Vienna Course objectives: - Identify key HR metrics and data sources - Prepare and clean HR data with Power Query - Build data models and calculated measures - Create interactive HR dashboards - Analyse turnover, recruitment, absence and diversity - Present people insights responsibly to leaders Target competencies: - HR metrics - Data preparation - Data modelling - Dashboard design - Workforce analysis - Insight communication Course outline: - Day 1: People Analytics Foundations. Value of people analytics HR metrics and KPIs Data sources and quality Privacy and ethics Exercise: Defining HR questions - Day 2: Preparing HR Data. Power BI overview Importing data Cleaning and transforming with Power Query Combining datasets Lab: Preparing HR data - Day 3: Data Modelling. Relationships and data models Date tables Calculated measures Headcount and turnover calculations Lab: Building the model - Day 4: HR Dashboards. Dashboard design principles Visuals for HR data Filters and drill-down Diversity and absence analysis Lab: Building an HR dashboard - Day 5: Insights and Presentation. Interpreting results Storytelling with HR data Publishing and sharing securely Responsible use Capstone: People analytics presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9707 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9707 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9692 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9692 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9703 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9703 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9714 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9714 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9711 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9711 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15817 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15817 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9700 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9700 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9717 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9717 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9697 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9697 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9708 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9708 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15818 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15818 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9693 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9693 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9704 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9704 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9715 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9715 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9712 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9712 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15819 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15819 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9701 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9701 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9718 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9718 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9698 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9698 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9709 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9709 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15820 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15820 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9694 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9694 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9705 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9705 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9716 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9716 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9713 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9713 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15821 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15821 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9702 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9702 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9719 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9719 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9699 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9699 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9710 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9710 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15822 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15822 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9695 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9695 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9706 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9706 ## Hybrid Work Policy Design and Implementation URL: https://smarthorizon.uk/course/hybrid-work-policy-design-and-implementation Brochure: https://smarthorizon.uk/course/hybrid-work-policy-design-and-implementation/brochure.pdf Course reference: hybrid-work-policy-design-and-implementation Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hybrid working requires clear, fair policies that balance employee flexibility with business needs. This course covers designing hybrid work models and policies, eligibility and fairness, legal and tax considerations for remote work, workplace and technology requirements, manager guidance, and measuring the success of hybrid arrangements. Why attend: Unclear hybrid policies cause inconsistency, frustration and legal risk. This course helps HR and leaders design and implement hybrid policies that work for the organisation and its people. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses policy design workshops, case studies, scenario discussions and implementation planning. Target audience: This course is suitable for: HR managers and policy specialists Workplace and facilities managers Senior leaders Employee relations specialists Internal communication professionals Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Barcelona, Vienna, Cape Town Course objectives: - Evaluate hybrid work models and their trade-offs - Design fair eligibility criteria and policy rules - Address legal, tax and health and safety considerations - Plan workplace, technology and collaboration needs - Equip managers to apply hybrid policies consistently - Measure and refine hybrid working arrangements Target competencies: - Policy design - Fairness and consistency - Remote work compliance - Workplace planning - Manager enablement - Policy evaluation Course outline: - Day 1: Hybrid Work Models. Trends in hybrid work Model options Business and employee needs Evidence on productivity Exercise: Selecting a model - Day 2: Policy Design. Eligibility and role analysis Core rules and flexibility Equity and inclusion Requests and approvals Workshop: Drafting a hybrid policy - Day 3: Legal and Practical Considerations. Employment contracts Cross-border remote work and tax Health and safety at home Data security Case scenarios: Remote work requests - Day 4: Workplace and Technology. Office space and desk booking Collaboration tools Meeting practices Connection and culture Exercise: Workplace planning - Day 5: Implementation and Review. Manager guidance and training Communication Measuring outcomes Adjusting the policy Capstone: Hybrid implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9730 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9730 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9741 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9741 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9737 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9737 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9727 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9727 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15823 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15823 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9745 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9745 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9724 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9724 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9734 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9734 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9721 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9721 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9731 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9731 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15824 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15824 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9742 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9742 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9738 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9738 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9728 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9728 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15825 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15825 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9746 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9746 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9725 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9725 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9735 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9735 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9722 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9722 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15826 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15826 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9732 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9732 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9743 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9743 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9739 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9739 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9729 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9729 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15827 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15827 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9747 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9747 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9726 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9726 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9736 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9736 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9723 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9723 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9733 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9733 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15828 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15828 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9744 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9744 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9740 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9740 ## Building an Internal Coaching Culture URL: https://smarthorizon.uk/course/building-an-internal-coaching-culture Brochure: https://smarthorizon.uk/course/building-an-internal-coaching-culture/brochure.pdf Course reference: building-an-internal-coaching-culture Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A coaching culture helps organisations develop people continuously, improve engagement and support change. This course explains how to build internal coaching capability, including coaching strategy, training internal coaches, coaching skills for managers, supervision and ethics, matching and administration, and evaluating impact. Why attend: External coaching is expensive and limited to a few senior leaders. Internal coaching programmes extend development across the organisation at lower cost. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses programme design workshops, coaching practice, case studies of coaching cultures and evaluation exercises. Target audience: This course is suitable for: Learning and development leaders HR directors Internal coaches Organisational development professionals Senior leaders sponsoring coaching Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Cape Town, Barcelona Course objectives: - Explain the benefits and components of a coaching culture - Develop a coaching strategy aligned with organisational goals - Design an internal coaching programme - Develop coaching skills in managers and internal coaches - Establish ethics, supervision and quality standards - Evaluate the impact of coaching Target competencies: - Coaching strategy - Programme design - Coaching skills - Coaching ethics - Coaching supervision - Impact evaluation Course outline: - Day 1: Coaching Culture. What a coaching culture looks like Business benefits Coaching maturity assessment Leadership role Exercise: Coaching culture diagnostic - Day 2: Coaching Strategy and Programme Design. Objectives and target groups Internal and external coaching mix Coach selection and matching Programme administration Workshop: Programme design - Day 3: Coaching Skills. Core coaching competencies Coaching models Practice sessions Coaching managers Practice: Coaching triads - Day 4: Ethics and Supervision. Contracting and confidentiality Ethical dilemmas Coaching supervision Quality standards Case study: Ethical dilemma - Day 5: Evaluation and Sustainability. Measuring coaching outcomes Return on expectations Embedding coaching in HR processes Sustaining momentum Capstone: Coaching culture roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9762 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9762 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9748 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9748 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9758 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9758 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9769 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9769 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15829 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15829 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9766 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9766 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9755 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9755 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9773 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9773 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9752 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9752 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9763 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9763 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15830 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15830 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9749 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9749 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9759 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9759 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9770 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9770 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9767 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9767 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15831 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15831 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9756 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9756 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9774 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9774 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9753 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9753 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15832 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15832 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9764 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9764 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9750 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9750 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9760 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9760 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9771 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9771 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15833 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15833 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9768 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9768 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9757 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9757 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9775 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9775 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9754 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9754 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9765 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9765 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15834 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15834 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9751 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9751 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9761 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9761 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9772 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9772 ## Managing Generational Diversity in the Workplace URL: https://smarthorizon.uk/course/managing-generational-diversity-in-the-workplace Brochure: https://smarthorizon.uk/course/managing-generational-diversity-in-the-workplace/brochure.pdf Course reference: managing-generational-diversity-in-the-workplace Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Today's workplaces include several generations with different expectations about work, communication, technology and careers. This course explores generational differences and similarities, avoids stereotypes, and provides practical strategies for leading multigenerational teams, knowledge transfer, flexible careers and inclusive people practices. Why attend: Misunderstandings between generations can create friction and lost knowledge. This course helps you turn age diversity into a strength. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses discussions, case studies, team exercises and practice designing inclusive approaches. Target audience: This course is suitable for: Managers and team leaders HR professionals Diversity and inclusion specialists Learning and development professionals Senior leaders Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Vienna, Cape Town, Barcelona Course objectives: - Understand generational characteristics and avoid stereotyping - Recognise how age diversity affects team dynamics - Adapt leadership and communication styles - Facilitate knowledge transfer between generations - Design flexible and inclusive career practices - Address age discrimination risks Target competencies: - Age-inclusive leadership - Communication adaptation - Knowledge transfer - Reverse mentoring - Inclusive HR practices - Team collaboration Course outline: - Day 1: Generations at Work. Generational profiles Similarities and differences Avoiding stereotypes Demographic trends Exercise: Team age profile - Day 2: Communication and Collaboration. Communication preferences Technology use Feedback and recognition Resolving friction Workshop: Communication adaptation - Day 3: Leading Multigenerational Teams. Motivation across life stages Flexible working Career expectations Team building Case study: A multigenerational team - Day 4: Knowledge Transfer. Retiring expertise Mentoring and reverse mentoring Knowledge capture Succession Exercise: Knowledge transfer plan - Day 5: Inclusive Practices. Age discrimination Recruitment and development Later-career options Measuring inclusion Capstone: Age-inclusive action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9786 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9786 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9797 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9797 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9793 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9793 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9782 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9782 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9801 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9801 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9779 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9779 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15835 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15835 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9790 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9790 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9776 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9776 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9787 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9787 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9798 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9798 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15836 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15836 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9794 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9794 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9783 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9783 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9802 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9802 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9780 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9780 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15837 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15837 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9791 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9791 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9777 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9777 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9788 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9788 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9799 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9799 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15838 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15838 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9795 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9795 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9784 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9784 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9803 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9803 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9781 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9781 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15839 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15839 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9792 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9792 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9778 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9778 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9789 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9789 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9800 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9800 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15840 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15840 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9796 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9796 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9785 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9785 ## Global Mobility and Expatriate Management URL: https://smarthorizon.uk/course/global-mobility-and-expatriate-management Brochure: https://smarthorizon.uk/course/global-mobility-and-expatriate-management/brochure.pdf Course reference: global-mobility-and-expatriate-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: International assignments help organisations transfer skills and develop global leaders, but they are costly and complex. This course covers global mobility strategy, assignment types, selection, compensation approaches, immigration, tax and social security considerations, relocation support, duty of care and repatriation. Why attend: Poorly managed assignments lead to failure, high costs and compliance risk. This course helps you design and manage mobility programmes effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, policy design workshops, cost estimation exercises and scenario discussions. It provides general guidance and does not constitute tax or legal advice. Target audience: This course is suitable for: Global mobility specialists HR managers in international organisations Reward professionals Talent managers Line managers of international assignees Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Cape Town, Vienna, Barcelona Course objectives: - Explain global mobility strategy and assignment types - Select and prepare assignees - Design assignment compensation and benefits - Understand immigration, tax and social security basics - Provide relocation support and duty of care - Manage repatriation and retention Target competencies: - Mobility policy - Assignee selection - Assignment compensation - Compliance awareness - Duty of care - Repatriation Course outline: - Day 1: Global Mobility Strategy. Business reasons for mobility Assignment types Mobility policy frameworks Trends including remote international work Exercise: Mobility needs - Day 2: Selection and Preparation. Selecting assignees Family considerations Cultural preparation Assignment letters Workshop: Selection criteria - Day 3: Compensation and Costs. Home-based, host-based and hybrid approaches Allowances and benefits Cost projections Tax equalisation basics Exercise: Assignment cost estimate - Day 4: Compliance and Duty of Care. Immigration and work permits Tax and social security Health, safety and security Data and documentation Case study: Compliance issue - Day 5: Repatriation and Programme Management. Repatriation planning Retention after return Mobility metrics Vendor management Capstone: Mobility policy outline Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9820 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9820 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9810 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9810 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9828 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9828 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9807 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9807 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15841 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15841 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9817 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9817 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9804 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9804 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9814 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9814 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9825 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9825 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9821 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9821 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15842 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15842 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9811 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9811 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9829 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9829 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9808 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9808 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9818 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9818 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15843 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15843 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9805 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9805 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9815 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9815 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9826 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9826 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15844 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15844 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9822 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9822 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9812 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9812 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9830 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9830 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9809 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9809 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15845 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15845 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9819 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9819 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9806 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9806 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9816 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9816 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9827 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9827 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9823 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9823 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15846 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15846 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9813 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9813 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9831 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9831 ## Employee Retention Strategies URL: https://smarthorizon.uk/course/employee-retention-strategies Brochure: https://smarthorizon.uk/course/employee-retention-strategies/brochure.pdf Course reference: employee-retention-strategies Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Losing good employees is costly and disruptive. This course examines why people leave and stay, how to analyse turnover data, conduct stay and exit interviews, and design retention strategies covering managers, careers, reward, flexibility, recognition and culture. Participants build a targeted retention plan. Why attend: Generic retention initiatives rarely work. This course helps you identify the specific drivers of turnover in your organisation and act on them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses turnover analysis, interview practice, case studies and retention planning workshops. Target audience: This course is suitable for: HR managers and business partners Talent management professionals Line managers HR analysts Senior leaders Destinations: Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Calculate and analyse turnover and retention metrics - Identify drivers of attrition and engagement - Conduct stay interviews and effective exit interviews - Identify flight risk among critical employees - Design targeted retention strategies - Measure the impact of retention initiatives Target competencies: - Turnover analysis - Engagement drivers - Stay interviews - Flight risk assessment - Retention strategy - Impact measurement Course outline: - Day 1: Understanding Turnover. Costs of turnover Types of turnover Turnover metrics Benchmarking Exercise: Turnover analysis - Day 2: Why People Leave and Stay. Retention research Role of managers Career and growth Pay, flexibility and wellbeing Workshop: Driver analysis - Day 3: Listening to Employees. Stay interviews Exit interviews Engagement surveys Predicting flight risk Practice: Stay interviews - Day 4: Retention Strategies. Manager capability Career paths and internal mobility Recognition Targeted retention for critical roles Case study: Reducing turnover - Day 5: Implementation and Measurement. Retention plans Accountability Tracking results Continuous improvement Capstone: Retention plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9849 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9849 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9839 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9839 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15847 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15847 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9856 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9856 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9835 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9835 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9846 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9846 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9832 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9832 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9843 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9843 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9853 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9853 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15848 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15848 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9850 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9850 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9840 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9840 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9857 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9857 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9836 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9836 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15849 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15849 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9847 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9847 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9833 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9833 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9844 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9844 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9854 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9854 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15850 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15850 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9851 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9851 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9841 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9841 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9858 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9858 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9837 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9837 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15851 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15851 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9848 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9848 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9834 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9834 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9845 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9845 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9855 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9855 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15852 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15852 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9852 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9852 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9842 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9842 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9859 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9859 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9838 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9838 ## HR Service Delivery and HR Shared Services URL: https://smarthorizon.uk/course/hr-service-delivery-and-hr-shared-services Brochure: https://smarthorizon.uk/course/hr-service-delivery-and-hr-shared-services/brochure.pdf Course reference: hr-service-delivery-and-hr-shared-services Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Modern HR functions deliver services through combinations of self-service, shared services centres, centres of expertise and HR business partners. This course covers HR operating models, designing and running HR shared services, service catalogues and SLAs, case management, HR technology and automation, and continuous improvement. Why attend: Inefficient HR administration frustrates employees and takes time away from strategic work. This course helps you design efficient, employee-centred HR service delivery. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses operating model case studies, process mapping, service design workshops and KPI exercises. Target audience: This course is suitable for: HR operations and shared services managers HR directors HR process and systems specialists HR transformation leads HR team leaders Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Cape Town, Vienna Course objectives: - Explain HR operating models and service delivery options - Design HR shared services and tiered support - Develop service catalogues and service-level agreements - Map and improve HR processes - Use HR technology, self-service and automation - Measure service quality and employee experience Target competencies: - HR operating models - Shared services design - Service management - Process improvement - HR technology - Service metrics Course outline: - Day 1: HR Operating Models. Three-pillar model and alternatives Role of shared services Employee experience focus Operating model assessment Exercise: Current model review - Day 2: Designing HR Shared Services. Scope and services Tiered support Location and organisation Business case Workshop: Shared services design - Day 3: Service Management. Service catalogues SLAs and KPIs Case management Knowledge bases Exercise: Service catalogue - Day 4: Processes and Technology. Process mapping and standardisation Self-service portals Automation and chatbots Data quality Case study: HR automation - Day 5: Performance and Improvement. Measuring service quality Employee feedback Continuous improvement Change management Capstone: HR service delivery plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9884 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9884 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15853 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15853 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9863 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9863 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9874 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9874 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9860 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9860 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9871 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9871 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9881 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9881 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9878 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9878 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15854 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15854 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9868 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9868 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9885 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9885 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9864 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9864 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9875 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9875 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15855 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15855 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9861 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9861 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9872 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9872 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9882 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9882 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9879 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9879 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15856 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15856 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9869 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9869 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9886 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9886 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9865 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9865 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9876 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9876 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15857 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15857 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9862 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9862 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9873 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9873 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9883 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9883 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9880 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9880 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15858 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15858 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9870 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9870 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9887 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9887 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9866 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9866 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9877 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9877 ## Psychometric Assessment and Assessment Centres URL: https://smarthorizon.uk/course/psychometric-assessment-and-assessment-centres Brochure: https://smarthorizon.uk/course/psychometric-assessment-and-assessment-centres/brochure.pdf Course reference: psychometric-assessment-and-assessment-centres Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Psychometric tests and assessment centres can improve the quality and fairness of selection and development decisions when used correctly. This course explains types of psychometric tools, reliability and validity, ethical use, designing assessment centre exercises, assessor training, scoring and integration, and providing feedback. Why attend: Poorly chosen or misused assessments lead to bad hires and unfair decisions. This course helps you select, use and interpret assessments responsibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses test reviews, assessment centre design workshops, assessor practice, case studies and feedback role plays. It does not provide a formal test-user qualification. Target audience: This course is suitable for: Talent acquisition professionals HR managers Learning and development specialists Assessors and line managers Organisational psychologists Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Explain types of psychometric assessments and their uses - Evaluate reliability, validity and fairness - Use psychometric results ethically - Design assessment centre exercises linked to competencies - Train assessors and conduct consistent scoring - Provide constructive assessment feedback Target competencies: - Assessment selection - Validity and fairness - Exercise design - Behavioural observation - Scoring and integration - Feedback Course outline: - Day 1: Assessment Fundamentals. Purpose of assessment Ability, personality and situational tests Reliability and validity Fairness and bias Exercise: Evaluating a test - Day 2: Using Psychometrics. Selecting tools Administration Interpreting results Ethics and data protection Case study: Assessment misuse - Day 3: Designing Assessment Centres. Competency frameworks Exercise types Exercise design Timetables and logistics Workshop: Designing exercises - Day 4: Assessors and Scoring. Observing and recording behaviour Classifying and rating Wash-up meetings Avoiding bias Practice: Assessor simulation - Day 5: Feedback and Evaluation. Giving assessment feedback Development centres Evaluating effectiveness Candidate experience Capstone: Assessment centre plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9912 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9912 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9892 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9892 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9902 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9902 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9888 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9888 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15859 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15859 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9899 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9899 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9909 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9909 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9906 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9906 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9896 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9896 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9913 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9913 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15860 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15860 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9893 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9893 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9903 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9903 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9889 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9889 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15861 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15861 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9900 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9900 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9910 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9910 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9907 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9907 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9897 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9897 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15862 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15862 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9914 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9914 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9894 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9894 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9904 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9904 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9890 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9890 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15863 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15863 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9901 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9901 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9911 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9911 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9908 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9908 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9898 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9898 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15864 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15864 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9915 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9915 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9895 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9895 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9905 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9905 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9891 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9891 ## Generative AI for Executives: Strategy and Governance URL: https://smarthorizon.uk/course/generative-ai-for-executives-strategy-and-governance Brochure: https://smarthorizon.uk/course/generative-ai-for-executives-strategy-and-governance/brochure.pdf Course reference: generative-ai-for-executives-strategy-and-governance Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Generative AI is changing how organisations create content, serve customers, write code and make decisions. This executive course explains generative AI capabilities and limitations, strategic opportunities across functions, investment and operating model choices, risks such as data leakage, hallucination and intellectual property, and governance and policy frameworks. Participants develop a generative AI strategy outline for their organisation. Why attend: Executives must make informed decisions about generative AI investment and risk without being technical experts. This course gives you a clear, business-focused understanding and practical governance tools. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines executive briefings, live demonstrations, use-case prioritisation workshops, risk discussions and strategy development. Target audience: This course is suitable for: CEOs and senior executives Board members Strategy and transformation leaders CIOs and CDOs Senior risk and legal professionals Destinations: Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Vienna, Cape Town Course objectives: - Explain how generative AI works and its current capabilities - Identify high-value generative AI use cases - Evaluate build, buy and partner options - Assess risks including privacy, IP, accuracy and security - Establish AI policies, governance and oversight - Develop a generative AI strategy and roadmap Target competencies: - AI strategy - Use-case prioritisation - AI investment decisions - AI risk oversight - AI governance - Change leadership Course outline: - Day 1: Understanding Generative AI. Foundation models and how they work Capabilities and limitations Market landscape Impact on industries Demonstration: Generative AI tools - Day 2: Business Opportunities. Productivity use cases Customer-facing applications Product and service innovation Value measurement Workshop: Use-case identification - Day 3: Investment and Operating Models. Build, buy and partner Platforms and vendors Data and infrastructure Skills and organisation Exercise: Investment options - Day 4: Risks and Governance. Accuracy and hallucination Data privacy and security Intellectual property Regulation and AI policies Case study: Governing generative AI - Day 5: Strategy and Roadmap. Prioritisation and sequencing Change and adoption Measuring value Board oversight Capstone: Generative AI strategy outline Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9931 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9931 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9916 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9916 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9927 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9927 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9938 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9938 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15865 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15865 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9935 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9935 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9924 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9924 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9941 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9941 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9921 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9921 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9932 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9932 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15866 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15866 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9917 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9917 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9928 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9928 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9939 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9939 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15867 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15867 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9936 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9936 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9925 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9925 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9942 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9942 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9922 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9922 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15868 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15868 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9933 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9933 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9918 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9918 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9929 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9929 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9940 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9940 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15869 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15869 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9937 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9937 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9926 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9926 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9943 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9943 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9923 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9923 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9934 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9934 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15870 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15870 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9919 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9919 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9930 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9930 ## Natural Language Processing for Business Applications URL: https://smarthorizon.uk/course/natural-language-processing-for-business-applications Brochure: https://smarthorizon.uk/course/natural-language-processing-for-business-applications/brochure.pdf Course reference: natural-language-processing-for-business-applications Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Natural language processing allows organisations to analyse and act on text data from emails, documents, customer feedback and social media. This course explains NLP techniques including text classification, sentiment analysis, entity extraction, topic modelling, summarisation and large language model applications, and shows how to apply them to business problems. Why attend: Most organisational data is unstructured text. This course helps you understand what NLP can do and how to plan practical NLP solutions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines explanation with demonstrations and guided hands-on exercises using no-code and low-code NLP tools, plus use-case workshops. Target audience: This course is suitable for: Data analysts and data scientists Business analysts Customer experience and marketing analysts Digital transformation professionals IT professionals Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Cape Town, Barcelona Course objectives: - Explain key NLP concepts and techniques - Identify business problems suited to NLP - Apply sentiment analysis and text classification - Extract entities and information from documents - Use large language models for summarisation and generation - Plan, evaluate and govern NLP solutions Target competencies: - Text analytics - Sentiment analysis - Information extraction - LLM applications - Solution evaluation - AI governance Course outline: - Day 1: NLP Fundamentals. Text as data Tokenisation and representation Traditional and modern NLP Business use cases Exercise: Identifying text data sources - Day 2: Text Classification and Sentiment. Classification approaches Sentiment analysis Training data and labelling Evaluation metrics Lab: Sentiment analysis of feedback - Day 3: Information Extraction. Named entity recognition Document processing Topic modelling Search and retrieval Lab: Extracting information from documents - Day 4: Large Language Models. LLM capabilities Summarisation and generation Prompting for NLP tasks Limitations Lab: LLM-based text analysis - Day 5: Delivering NLP Solutions. Solution design Accuracy and bias Privacy and compliance Deployment and monitoring Capstone: NLP solution proposal Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9954 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9954 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15871 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15871 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9965 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9965 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9961 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9961 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9951 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9951 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9969 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9969 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9948 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9948 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9958 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9958 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9945 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9945 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15872 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15872 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9955 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9955 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9966 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9966 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9962 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9962 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15873 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15873 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9952 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9952 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9970 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9970 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9949 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9949 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9959 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9959 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15874 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15874 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9946 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9946 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9956 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9956 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9967 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9967 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9963 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9963 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15875 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15875 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9953 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9953 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9971 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9971 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9950 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9950 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9960 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9960 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9947 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9947 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15876 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15876 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9957 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9957 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9968 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9968 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9964 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9964 ## Data Storytelling and Visual Communication URL: https://smarthorizon.uk/course/data-storytelling-and-visual-communication Brochure: https://smarthorizon.uk/course/data-storytelling-and-visual-communication/brochure.pdf Course reference: data-storytelling-and-visual-communication Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Data only creates value when people understand it and act on it. This course teaches professionals how to turn analysis into compelling stories, choose effective visualisations, design clear slides and dashboards and present insights persuasively to different audiences. Why attend: Good analysis is often ignored because it is poorly communicated. This course helps you present data in a way that engages decision-makers and drives action. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, with chart redesign exercises, storyboard workshops and presentation practice with feedback. Target audience: This course is suitable for: Analysts and data professionals Managers presenting performance information Consultants Finance and marketing professionals Researchers Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Cape Town, Vienna, Barcelona Course objectives: - Understand audience needs and decision context - Structure insights into a clear narrative - Select appropriate charts and avoid misleading visuals - Design clean, focused slides and dashboards - Use annotation and emphasis to highlight insights - Present data stories confidently Target competencies: - Narrative structure - Chart selection - Visual design - Insight communication - Presentation skills - Audience analysis Course outline: - Day 1: Why Data Stories Matter. From data to decisions Audience and context Common communication failures Story structure Exercise: Analysing presentations - Day 2: Choosing Visuals. Chart types and uses Comparisons, trends and distributions Misleading visuals Tables versus charts Lab: Redesigning charts - Day 3: Design Principles. Clutter reduction Colour and emphasis Annotation Slide design Workshop: Slide redesign - Day 4: Building the Story. Storyboarding Big idea and key messages Sequencing insights Recommendations Exercise: Storyboard - Day 5: Presenting. Delivery techniques Handling questions Dashboards versus presentations Feedback and iteration Capstone: Data story presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9986 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9986 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9972 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9972 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9982 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9982 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9993 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9993 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9990 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9990 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15877 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15877 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9979 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9979 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9997 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9997 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9976 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9976 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9987 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9987 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9973 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9973 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15878 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15878 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9983 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9983 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9994 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9994 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9991 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9991 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15879 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15879 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9980 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9980 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9998 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9998 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9977 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9977 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9988 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9988 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15880 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15880 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9974 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9974 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9984 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9984 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9995 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9995 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 9992 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9992 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 9981 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9981 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15881 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15881 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9999 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9999 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 9978 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9978 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 9989 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9989 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15882 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15882 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 9975 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9975 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 9985 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9985 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 9996 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-9996 ## SQL for Business Analysts URL: https://smarthorizon.uk/course/sql-for-business-analysts Brochure: https://smarthorizon.uk/course/sql-for-business-analysts/brochure.pdf Course reference: sql-for-business-analysts Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: SQL is the standard language for querying relational databases. This hands-on course teaches business analysts to retrieve, filter, join, aggregate and analyse data using SQL, write subqueries and common table expressions, use window functions and prepare datasets for reporting and analysis. Why attend: Analysts who can query data directly work faster and depend less on IT. This course gives you practical SQL skills for everyday analysis. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is delivered through guided labs on sample business databases, with exercises of increasing complexity and a capstone analysis project. Target audience: This course is suitable for: Business and data analysts Finance and operations analysts Reporting specialists Marketing analysts Professionals working with databases Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Barcelona, Vienna Course objectives: - Understand relational database concepts - Write SELECT queries with filtering and sorting - Join multiple tables correctly - Aggregate and group data - Use subqueries, CTEs and window functions - Prepare analysis-ready datasets Target competencies: - SQL querying - Joins - Aggregation - Advanced SQL - Data preparation - Analytical thinking Course outline: - Day 1: Databases and Basic Queries. Relational concepts Tables, keys and relationships SELECT, WHERE and ORDER BY Functions and expressions Lab: Basic queries - Day 2: Joins. Inner and outer joins Joining multiple tables Common join mistakes Data model understanding Lab: Join exercises - Day 3: Aggregation. GROUP BY and HAVING Aggregate functions Date handling Case expressions Lab: Sales analysis - Day 4: Advanced SQL. Subqueries Common table expressions Window functions Ranking and running totals Lab: Advanced analysis - Day 5: Analysis Projects. Data quality checks Building reporting datasets Performance basics Documenting queries Capstone: SQL analysis project Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10010 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10010 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15883 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15883 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10021 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10021 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10017 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10017 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10006 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10006 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10025 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10025 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10003 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10003 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15884 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15884 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10014 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10014 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10000 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10000 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10011 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10011 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10022 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10022 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15885 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15885 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10018 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10018 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10007 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10007 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10026 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10026 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10004 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10004 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15886 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15886 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10015 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10015 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10001 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10001 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10012 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10012 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10023 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10023 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15887 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15887 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10019 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10019 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10008 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10008 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10027 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10027 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10005 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10005 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15888 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15888 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10016 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10016 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10002 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10002 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10013 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10013 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10024 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10024 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10020 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10020 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10009 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10009 ## Python Programming for Data Analysis and Automation URL: https://smarthorizon.uk/course/python-programming-for-data-analysis-and-automation Brochure: https://smarthorizon.uk/course/python-programming-for-data-analysis-and-automation/brochure.pdf Course reference: python-programming-for-data-analysis-and-automation Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Python is the most popular language for data analysis and automation. This beginner-friendly course teaches Python fundamentals, data analysis with pandas, data visualisation, automating repetitive tasks with files and spreadsheets, and simple use of APIs. Participants complete practical exercises based on business data. Why attend: Python skills allow you to analyse larger datasets and automate manual work. This course gives non-programmers a practical starting point. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is hands-on using notebooks, with step-by-step exercises, mini-projects and a capstone automation task. No prior programming experience is required. Target audience: This course is suitable for: Business and data analysts Finance and operations professionals Researchers Engineers Professionals wanting to automate tasks Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Vienna, Barcelona Course objectives: - Write basic Python programs - Load, clean and analyse data with pandas - Create charts with Python - Automate spreadsheet and file tasks - Use APIs to retrieve data - Structure and document reusable scripts Target competencies: - Python fundamentals - Data manipulation - Data visualisation - Task automation - API use - Script development Course outline: - Day 1: Python Fundamentals. Python environment and notebooks Variables and data types Control flow Functions Lab: First scripts - Day 2: Data Analysis with pandas. DataFrames Importing data Cleaning and transforming Grouping and summarising Lab: Analysing sales data - Day 3: Visualisation. Charts with Python libraries Customising charts Exploratory analysis Exporting results Lab: Building charts - Day 4: Automation. Working with files and folders Automating Excel tasks Email and report automation Scheduling scripts Lab: Automating a report - Day 5: APIs and Good Practice. Calling APIs Error handling Code organisation Next steps Capstone: Automation project Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10044 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10044 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15889 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15889 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10034 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10034 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10052 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10052 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10031 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10031 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10041 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10041 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10028 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10028 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10038 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10038 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10049 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10049 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15890 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15890 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10045 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10045 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10035 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10035 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10053 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10053 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10032 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10032 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15891 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15891 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10042 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10042 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10029 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10029 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10039 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10039 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15892 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15892 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10050 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10050 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10046 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10046 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10036 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10036 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10054 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10054 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15893 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15893 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10033 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10033 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10043 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10043 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10030 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10030 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10040 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10040 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10051 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10051 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15894 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15894 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10047 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10047 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10037 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10037 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10055 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10055 ## Cloud Cost Management and FinOps URL: https://smarthorizon.uk/course/cloud-cost-management-and-finops Brochure: https://smarthorizon.uk/course/cloud-cost-management-and-finops/brochure.pdf Course reference: cloud-cost-management-and-finops Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Cloud spending can grow rapidly without effective financial management. FinOps brings finance, technology and business teams together to manage cloud costs and value. This course covers cloud pricing models, cost visibility and allocation, optimisation techniques, budgeting and forecasting, governance and building a FinOps practice. Why attend: Many organisations overspend on cloud by a significant margin. This course helps you control cloud costs while supporting innovation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses cost analysis exercises, optimisation case studies, tagging and allocation workshops, and FinOps practice design. Target audience: This course is suitable for: IT finance and FinOps professionals Cloud architects and engineers IT managers Finance business partners Procurement professionals managing cloud contracts Destinations: Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Barcelona, Vienna Course objectives: - Explain cloud pricing models and cost drivers - Gain visibility of cloud spend and allocate costs - Identify and implement cost optimisation opportunities - Budget and forecast cloud spending - Establish FinOps governance and roles - Measure cloud unit economics and value Target competencies: - Cloud pricing - Cost allocation - Cost optimisation - Cloud forecasting - FinOps governance - Unit economics Course outline: - Day 1: Cloud Economics. Cloud pricing models Cost drivers Common sources of waste FinOps principles Exercise: Cloud bill review - Day 2: Visibility and Allocation. Tagging strategies Showback and chargeback Cost reporting tools Shared costs Workshop: Tagging policy - Day 3: Optimisation. Rightsizing Commitments and discounts Storage and data transfer Scheduling and automation Case study: Optimisation programme - Day 4: Budgeting and Forecasting. Cloud budgets Forecasting methods Anomaly detection Unit economics Lab: Cloud forecast - Day 5: FinOps Practice. Roles and team model Governance and policies Culture and accountability Maturity roadmap Capstone: FinOps plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10073 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10073 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10063 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10063 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15895 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15895 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10080 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10080 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10059 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10059 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10070 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10070 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10056 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10056 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10067 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10067 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15896 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15896 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10077 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10077 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10074 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10074 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10064 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10064 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10081 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10081 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15897 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15897 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10060 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10060 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10071 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10071 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10057 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10057 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10068 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10068 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10078 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10078 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15898 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15898 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10075 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10075 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10065 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10065 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10082 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10082 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15899 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15899 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10061 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10061 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10072 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10072 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10058 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10058 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10069 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10069 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15900 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15900 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10079 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10079 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10076 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10076 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10066 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10066 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10083 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10083 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10062 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10062 ## ISO 27001 Information Security Management Systems URL: https://smarthorizon.uk/course/iso-27001-information-security-management-systems Brochure: https://smarthorizon.uk/course/iso-27001-information-security-management-systems/brochure.pdf Course reference: iso-27001-information-security-management-systems Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: ISO/IEC 27001 is the international standard for information security management systems. This course explains its requirements and Annex A controls, risk assessment and treatment, statement of applicability, documentation, internal audit, management review and certification preparation, with practical guidance for implementation. Why attend: Customers and regulators increasingly expect ISO 27001 alignment or certification. This course helps you understand and implement the standard effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses risk assessment exercises, control mapping workshops, documentation reviews and implementation case studies. It is not a certified lead implementer or lead auditor course. Target audience: This course is suitable for: Information security managers IT managers Compliance and risk professionals Quality managers expanding into security Internal auditors Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Barcelona, Vienna Course objectives: - Explain the structure and requirements of ISO 27001 - Define ISMS scope and context - Conduct information security risk assessment and treatment - Select and justify Annex A controls - Prepare required documentation - Plan internal audit, management review and certification Target competencies: - ISMS implementation - Risk assessment - Control selection - Documentation - Internal audit - Certification readiness Course outline: - Day 1: ISO 27001 Overview. Information security principles Structure of ISO 27001 Benefits of certification Related standards Exercise: ISMS readiness - Day 2: Context, Scope and Leadership. Organisation context Interested parties ISMS scope Leadership and policy Workshop: Scope definition - Day 3: Risk Assessment and Treatment. Risk methodology Asset and threat identification Risk treatment options Statement of applicability Lab: Risk assessment - Day 4: Annex A Controls. Organisational controls People controls Physical controls Technological controls Exercise: Control mapping - Day 5: Operation and Certification. Documentation and records Monitoring and metrics Internal audit and management review Certification process Capstone: Implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10108 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10108 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15901 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15901 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10087 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10087 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10098 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10098 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10084 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10084 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10095 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10095 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10105 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10105 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10102 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10102 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15902 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15902 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10092 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10092 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10109 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10109 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10088 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10088 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15903 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15903 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10099 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10099 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10085 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10085 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10096 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10096 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10106 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10106 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15904 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15904 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10103 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10103 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10093 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10093 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10110 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10110 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10089 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10089 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10100 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10100 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15905 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15905 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10086 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10086 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10097 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10097 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10107 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10107 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10104 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10104 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15906 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15906 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10094 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10094 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10111 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10111 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10090 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10090 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10101 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10101 ## Security Awareness Programme Design and Phishing Prevention URL: https://smarthorizon.uk/course/security-awareness-programme-design-and-phishing-prevention Brochure: https://smarthorizon.uk/course/security-awareness-programme-design-and-phishing-prevention/brochure.pdf Course reference: security-awareness-programme-design-and-phishing-prevention Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Human error remains a leading cause of cyber incidents. This course shows how to design and run effective security awareness programmes that change behaviour, including risk-based content, phishing simulations, engaging communication, role-specific training, measurement and building a positive security culture. Why attend: Annual compliance training rarely changes behaviour. This course helps you build an awareness programme that measurably reduces human cyber risk. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses programme design workshops, phishing simulation demonstrations, content creation exercises and metrics case studies. Target audience: This course is suitable for: Information security professionals Security awareness managers IT managers HR and learning professionals Communications professionals Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Rome, Barcelona, Vienna Course objectives: - Explain human factors in cyber risk - Design a risk-based security awareness programme - Plan and run ethical phishing simulations - Create engaging security content and campaigns - Measure behaviour change and programme effectiveness - Build a positive security culture Target competencies: - Human risk analysis - Programme design - Phishing simulation - Security communication - Behaviour measurement - Security culture Course outline: - Day 1: Human Cyber Risk. Social engineering tactics Why people click Behavioural science basics Regulatory requirements Exercise: Human risk assessment - Day 2: Programme Design. Objectives and audiences Risk-based topics Role-specific training Annual plan Workshop: Programme plan - Day 3: Phishing Simulations. Simulation design Ethics and fairness Reporting culture Follow-up training Demonstration: Phishing campaign - Day 4: Engaging Content. Campaigns and storytelling Microlearning and gamification Leader involvement Champions networks Exercise: Creating a campaign - Day 5: Measurement and Culture. Metrics beyond completion rates Security culture surveys Reporting to management Continuous improvement Capstone: Awareness programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10136 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10136 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10116 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10116 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10126 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10126 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10112 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10112 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10123 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10123 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10133 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10133 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15907 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15907 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10130 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10130 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10120 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10120 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10137 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10137 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10117 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10117 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15908 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15908 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10127 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10127 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10113 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10113 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10124 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10124 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10134 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10134 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15909 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15909 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10131 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10131 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10121 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10121 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10138 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10138 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10118 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10118 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15910 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15910 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10128 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10128 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10114 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10114 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10125 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10125 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10135 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10135 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15911 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15911 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10132 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10132 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10122 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10122 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10139 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10139 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10119 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10119 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15912 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15912 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10129 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10129 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10115 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10115 ## Zero Trust Security Architecture URL: https://smarthorizon.uk/course/zero-trust-security-architecture Brochure: https://smarthorizon.uk/course/zero-trust-security-architecture/brochure.pdf Course reference: zero-trust-security-architecture Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Zero trust replaces implicit trust in network location with continuous verification of users, devices and access. This course explains zero trust principles, identity and access management, device trust, micro-segmentation, secure access for cloud and remote users, monitoring and a phased adoption roadmap. Why attend: Traditional perimeter security no longer fits cloud and hybrid work. This course helps security and IT leaders plan a practical move towards zero trust. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses architecture workshops, maturity assessments, case studies and roadmap development. Target audience: This course is suitable for: Security architects and engineers IT infrastructure managers CISOs and security managers Network professionals Cloud architects Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Explain zero trust principles and models - Assess current security architecture maturity - Strengthen identity and access management - Apply device trust and endpoint security - Design segmentation and secure access - Build a zero trust adoption roadmap Target competencies: - Zero trust principles - Identity and access management - Device security - Network segmentation - Secure access design - Security roadmap Course outline: - Day 1: Zero Trust Principles. Limits of perimeter security Zero trust tenets Reference models Common misconceptions Exercise: Maturity assessment - Day 2: Identity and Access. Strong authentication Least privilege Conditional access Privileged access management Workshop: Identity design - Day 3: Devices and Applications. Device posture Endpoint protection Application access Cloud workloads Case study: Securing remote access - Day 4: Networks and Data. Micro-segmentation Secure access service edge concepts Data protection Monitoring and analytics Exercise: Segmentation design - Day 5: Adoption Roadmap. Prioritising initiatives Business case Change management Measuring progress Capstone: Zero trust roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10155 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10155 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10140 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10140 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10151 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10151 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10162 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10162 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10159 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10159 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15913 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15913 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10148 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10148 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10165 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10165 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10145 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10145 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10156 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10156 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15914 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15914 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10141 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10141 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10152 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10152 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10163 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10163 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10160 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10160 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15915 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15915 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10149 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10149 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10166 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10166 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10146 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10146 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10157 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10157 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10142 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10142 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15916 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15916 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10153 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10153 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10164 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10164 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10161 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10161 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10150 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10150 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15917 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15917 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10167 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10167 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10147 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10147 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10158 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10158 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15918 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15918 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10143 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10143 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10154 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10154 ## IT Service Management and Service Desk Excellence URL: https://smarthorizon.uk/course/it-service-management-and-service-desk-excellence Brochure: https://smarthorizon.uk/course/it-service-management-and-service-desk-excellence/brochure.pdf Course reference: it-service-management-and-service-desk-excellence Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Reliable IT services and a responsive service desk are essential for business productivity. This course covers IT service management practices including service catalogue, incident, problem, change and request management, service levels, knowledge management, automation and continual improvement, with a focus on practical service desk excellence. Why attend: Users judge IT by the quality of its services. This course helps IT teams deliver consistent, efficient and user-focused services. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses process workshops, service desk simulations, KPI exercises and case studies. It aligns with widely used good practice but is not a certification course. Target audience: This course is suitable for: IT service desk managers and analysts IT operations managers Service delivery managers IT team leaders Process owners Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Singapore, London, Vienna, Rome, Cape Town Course objectives: - Explain IT service management concepts and value - Manage incidents, requests and problems effectively - Control changes to reduce service disruption - Define service catalogues and service levels - Improve service desk performance and user experience - Use automation, knowledge management and metrics Target competencies: - Incident management - Problem management - Change control - Service level management - Service desk operations - Continual improvement Course outline: - Day 1: ITSM Fundamentals. Service management concepts Value and outcomes Practices overview Service mindset Exercise: Service review - Day 2: Incident and Request Management. Incident life cycle Prioritisation Request fulfilment Self-service Simulation: Service desk scenarios - Day 3: Problem and Change Management. Root cause analysis Known errors Change types and approval Change risk Workshop: Change assessment - Day 4: Service Levels and Catalogue. Service catalogue design SLAs and OLAs Monitoring and reporting Customer satisfaction Exercise: Writing SLAs - Day 5: Service Desk Excellence. Knowledge management Automation and AI Metrics and dashboards Continual improvement Capstone: Service improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10178 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10178 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10189 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10189 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10185 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10185 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10175 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10175 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10193 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10193 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15919 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15919 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10172 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10172 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10182 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10182 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10169 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10169 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10179 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10179 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15920 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15920 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10190 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10190 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10186 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10186 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10176 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10176 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10194 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10194 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15921 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15921 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10173 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10173 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10183 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10183 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10170 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10170 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10180 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10180 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15922 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15922 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10191 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10191 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10187 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10187 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10177 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10177 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10195 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10195 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15923 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15923 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10174 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10174 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10184 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10184 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10171 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10171 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10181 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10181 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15924 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15924 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10192 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10192 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10188 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10188 ## Enterprise Architecture Fundamentals URL: https://smarthorizon.uk/course/enterprise-architecture-fundamentals Brochure: https://smarthorizon.uk/course/enterprise-architecture-fundamentals/brochure.pdf Course reference: enterprise-architecture-fundamentals Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Enterprise architecture aligns business strategy, processes, information and technology. This course explains EA concepts, frameworks, business capability mapping, application and data architecture, technology roadmaps, governance and the role of architects in digital transformation. Why attend: Without architecture, organisations accumulate fragmented systems and duplicated investments. This course gives you a practical foundation to plan coherent business and technology change. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses capability mapping workshops, framework comparisons, case studies and roadmap exercises. Target audience: This course is suitable for: Enterprise and solution architects IT managers Business analysts Digital transformation professionals Strategy professionals Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Vienna, Barcelona, Rome Course objectives: - Explain enterprise architecture concepts and value - Compare common EA frameworks - Build business capability maps - Analyse application, data and technology landscapes - Develop architecture roadmaps - Establish architecture governance Target competencies: - Capability mapping - Architecture frameworks - Application portfolio analysis - Data architecture - Roadmapping - Architecture governance Course outline: - Day 1: EA Foundations. Purpose of enterprise architecture Architecture domains EA frameworks overview Architect roles Exercise: Architecture challenges - Day 2: Business Architecture. Business capability maps Value streams Process and organisation views Linking strategy to capabilities Workshop: Capability map - Day 3: Application and Data Architecture. Application portfolio analysis Integration patterns Data architecture Rationalisation Exercise: Application assessment - Day 4: Technology and Roadmaps. Technology architecture Cloud and platform choices Target state Transition roadmaps Lab: Building a roadmap - Day 5: Governance. Architecture principles Review boards Standards Measuring value Capstone: Architecture plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10210 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10210 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10196 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10196 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10206 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10206 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10217 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10217 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10214 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10214 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15925 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15925 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10203 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10203 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10221 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10221 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10200 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10200 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10211 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10211 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10197 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10197 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15926 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15926 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10207 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10207 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10218 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10218 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10215 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10215 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15927 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15927 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10204 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10204 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10222 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10222 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10201 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10201 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10212 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10212 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15928 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15928 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10198 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10198 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10208 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10208 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10219 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10219 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10216 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10216 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10205 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10205 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15929 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15929 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10223 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10223 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10202 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10202 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10213 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10213 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15930 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15930 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10199 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10199 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10209 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10209 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10220 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10220 ## Digital Customer Experience Design URL: https://smarthorizon.uk/course/digital-customer-experience-design Brochure: https://smarthorizon.uk/course/digital-customer-experience-design/brochure.pdf Course reference: digital-customer-experience-design Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Digital channels are now the main way many customers interact with organisations. This course covers designing seamless digital customer experiences, including customer research, journey mapping, service design, UX principles, personalisation, omnichannel integration and measuring digital experience. Why attend: Customers compare every digital interaction with the best they have experienced. This course helps you design digital experiences that are easy, useful and engaging. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses journey mapping workshops, UX reviews, prototyping exercises and case studies. Target audience: This course is suitable for: Digital and e-commerce managers Customer experience professionals Product managers Marketing professionals UX and service designers Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Singapore, London, Rome, Vienna Course objectives: - Understand digital customer expectations and behaviour - Map digital customer journeys and pain points - Apply service design and UX principles - Design omnichannel experiences - Use data and personalisation responsibly - Measure and improve digital experience Target competencies: - Journey mapping - Service design - UX principles - Omnichannel design - Personalisation - Experience measurement Course outline: - Day 1: Digital Customer Expectations. Digital behaviour trends Experience as differentiator Customer research Accessibility Exercise: Digital experience audit - Day 2: Journey Mapping. Personas Digital journey maps Pain points and moments of truth Prioritising improvements Workshop: Journey map - Day 3: Designing Experiences. UX principles Service blueprints Prototyping Usability testing Lab: Prototype and test - Day 4: Omnichannel and Personalisation. Channel integration Personalisation approaches Data and consent Self-service and automation Case study: Omnichannel retailer - Day 5: Measurement and Improvement. Digital experience metrics Analytics and feedback Experimentation Governance Capstone: Digital CX plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10234 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10234 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15931 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15931 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10245 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10245 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10241 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10241 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10230 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10230 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10249 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10249 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10227 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10227 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15932 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15932 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10238 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10238 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10224 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10224 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10235 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10235 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10246 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10246 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15933 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15933 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10242 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10242 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10231 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10231 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10250 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10250 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10228 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10228 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15934 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15934 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10239 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10239 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10225 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10225 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10236 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10236 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10247 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10247 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15935 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15935 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10243 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10243 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10232 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10232 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10251 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10251 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10229 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10229 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15936 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15936 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10240 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10240 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10226 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10226 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10237 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10237 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10248 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10248 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10244 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10244 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10233 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10233 ## Business Analysis: Requirements Engineering and Modelling URL: https://smarthorizon.uk/course/business-analysis-requirements-engineering-and-modelling Brochure: https://smarthorizon.uk/course/business-analysis-requirements-engineering-and-modelling/brochure.pdf Course reference: business-analysis-requirements-engineering-and-modelling Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Clear requirements are the foundation of successful projects and systems. This course teaches business analysts to elicit, analyse, document, validate and manage requirements, using techniques such as interviews, workshops, use cases, user stories, process models and data models. Why attend: Poor requirements are a leading cause of project failure. This course gives you structured techniques to understand needs and communicate them clearly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses a case project, elicitation role plays, modelling exercises and requirements reviews. Target audience: This course is suitable for: Business analysts Project managers Product owners Systems analysts Process improvement professionals Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Dubai, Frankfurt, Rome, Barcelona, Vienna Course objectives: - Explain the business analyst role and requirements life cycle - Plan stakeholder analysis and elicitation - Apply elicitation techniques effectively - Document requirements using appropriate formats - Model processes, data and use cases - Validate, prioritise and manage requirements changes Target competencies: - Stakeholder analysis - Requirements elicitation - Requirements documentation - Process modelling - Use case and story writing - Requirements management Course outline: - Day 1: Business Analysis Foundations. Role of the business analyst Requirements types Requirements life cycle Agile and traditional contexts Exercise: Problem definition - Day 2: Elicitation. Stakeholder analysis Interviews and workshops Observation and document analysis Handling conflicting needs Role play: Elicitation interview - Day 3: Documentation. Requirements statements User stories and acceptance criteria Use cases Business rules Workshop: Writing requirements - Day 4: Modelling. Process models Data models Context diagrams Prototypes Lab: Modelling exercise - Day 5: Validation and Management. Reviews and walkthroughs Prioritisation Traceability Change control Capstone: Requirements package Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10268 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10268 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10258 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10258 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10276 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10276 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10255 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10255 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10265 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10265 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15937 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15937 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10252 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10252 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10262 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10262 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10273 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10273 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10269 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10269 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15938 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15938 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10259 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10259 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10277 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10277 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10256 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10256 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10266 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10266 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15939 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15939 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10253 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10253 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10263 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10263 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10274 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10274 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10270 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10270 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10260 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10260 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15940 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15940 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10278 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10278 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10257 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10257 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10267 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10267 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15941 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15941 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10254 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10254 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10264 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10264 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10275 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10275 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10271 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10271 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15942 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15942 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10261 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10261 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10279 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10279 ## Agile Product Management for Digital Services URL: https://smarthorizon.uk/course/agile-product-management-for-digital-services Brochure: https://smarthorizon.uk/course/agile-product-management-for-digital-services/brochure.pdf Course reference: agile-product-management-for-digital-services Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Digital services require continuous discovery and delivery to meet user needs. This course covers product strategy, discovery, outcome-based roadmaps, prioritisation, experimentation, metrics and working with agile delivery teams, specifically for digital services in public and private organisations. Why attend: Digital services succeed when managed as evolving products, not one-off projects. This course gives you the product management skills to deliver ongoing value. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses product case work, discovery exercises, roadmap workshops and metrics design. Target audience: This course is suitable for: Product managers Digital service owners Product owners Business analysts Digital transformation leaders Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Rome, Cape Town, Barcelona Course objectives: - Define product vision and strategy for digital services - Conduct product discovery with users - Build outcome-based roadmaps - Prioritise using value and evidence - Run experiments and measure product outcomes - Work effectively with agile delivery teams Target competencies: - Product strategy - Product discovery - Outcome roadmaps - Prioritisation - Experimentation - Product metrics Course outline: - Day 1: Product Thinking. Products versus projects Product roles Digital service context Product strategy Exercise: Product vision - Day 2: Discovery. User research Problem validation Opportunity solution trees Assumption testing Workshop: Discovery plan - Day 3: Roadmaps and Prioritisation. Outcome-based roadmaps Prioritisation frameworks Stakeholder alignment Communicating roadmaps Exercise: Roadmap - Day 4: Delivery and Experimentation. Working with agile teams MVPs and releases A/B testing Learning loops Case study: Digital service launch - Day 5: Metrics and Growth. North star and product metrics Analytics Continuous improvement Scaling products Capstone: Product plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10297 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10297 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10287 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10287 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10304 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10304 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10283 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10283 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10294 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10294 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10280 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10280 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15943 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15943 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10291 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10291 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10301 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10301 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10298 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10298 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10288 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10288 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15944 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15944 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10305 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10305 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10284 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10284 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10295 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10295 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10281 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10281 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15945 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15945 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10292 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10292 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10302 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10302 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10299 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10299 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10289 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10289 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15946 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15946 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10306 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10306 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10285 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10285 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10296 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10296 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10282 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10282 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15947 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15947 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10293 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10293 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10303 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10303 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10300 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10300 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10290 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10290 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15948 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15948 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10307 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10307 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10286 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10286 ## Internet of Things (IoT) for Business and Operations URL: https://smarthorizon.uk/course/internet-of-things-iot-for-business-and-operations Brochure: https://smarthorizon.uk/course/internet-of-things-iot-for-business-and-operations/brochure.pdf Course reference: internet-of-things-iot-for-business-and-operations Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The Internet of Things connects devices, sensors and machines to collect data and enable automation. This course explains IoT architecture, sensors and connectivity, data platforms and analytics, applications in manufacturing, logistics, buildings and utilities, security and privacy, and building IoT business cases. Why attend: IoT can improve efficiency, reliability and customer service, but many pilots never scale. This course helps you plan IoT initiatives that deliver measurable value. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses architecture explanations, demonstrations, use-case workshops and business case exercises. Target audience: This course is suitable for: Operations and engineering managers IT and OT professionals Digital transformation leaders Facilities managers Supply chain professionals Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Barcelona, Cape Town, Vienna Course objectives: - Explain IoT components and architecture - Select sensors and connectivity options - Understand IoT data platforms and analytics - Identify IoT use cases across operations - Address IoT security and privacy risks - Build an IoT business case and scaling plan Target competencies: - IoT architecture - Sensor and connectivity selection - IoT analytics - Use-case development - IoT security - Business case development Course outline: - Day 1: IoT Fundamentals. What IoT is Architecture layers Industry examples Market trends Exercise: IoT opportunity scan - Day 2: Devices and Connectivity. Sensors and actuators Connectivity options Edge computing Device management Workshop: Selecting technologies - Day 3: Data and Analytics. IoT platforms Data storage and processing Real-time analytics Integration with business systems Demonstration: IoT dashboard - Day 4: Applications and Security. Predictive maintenance and asset tracking Smart buildings IoT security threats Privacy Case study: Industrial IoT - Day 5: Business Case and Scaling. Value and costs Pilots to scale Vendor selection Organisation and skills Capstone: IoT business case Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10332 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10332 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10311 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10311 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10322 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10322 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10308 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10308 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10319 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10319 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15949 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15949 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10329 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10329 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10326 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10326 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10316 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10316 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10333 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10333 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15950 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15950 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10312 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10312 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10323 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10323 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10309 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10309 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10320 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10320 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15951 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15951 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10330 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10330 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10327 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10327 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10317 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10317 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10334 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10334 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10313 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10313 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15952 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15952 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10324 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10324 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10310 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10310 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10321 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10321 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15953 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15953 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10331 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10331 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10328 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10328 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10318 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10318 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10335 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10335 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15954 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15954 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10314 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10314 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10325 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10325 ## Microsoft 365 Productivity and Collaboration URL: https://smarthorizon.uk/course/microsoft-365-productivity-and-collaboration Brochure: https://smarthorizon.uk/course/microsoft-365-productivity-and-collaboration/brochure.pdf Course reference: microsoft-365-productivity-and-collaboration Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Microsoft 365 offers powerful tools for collaboration, communication and productivity, yet most users use only a fraction of their capabilities. This course covers Teams, SharePoint, OneDrive, Outlook, OneNote, Planner, Forms and integration between them, plus good practices for document management and collaboration. Why attend: Better use of Microsoft 365 reduces email overload, version confusion and wasted time. This course helps teams work smarter with the tools they already have. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is hands-on with guided exercises, collaboration scenarios and team workspace design. Target audience: This course is suitable for: Office professionals Team leaders Project coordinators Executive assistants IT champions Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Vienna, Barcelona Course objectives: - Use Teams effectively for communication and collaboration - Manage documents with SharePoint and OneDrive - Organise email, calendar and tasks in Outlook - Plan and track work with Planner and To Do - Use Forms, OneNote and other productivity tools - Establish team collaboration practices Target competencies: - Teams collaboration - Document management - Email and calendar management - Task planning - Productivity tools - Collaboration practices Course outline: - Day 1: Microsoft 365 Overview. Tools and when to use them Navigation Security basics Collaboration principles Exercise: Current practice review - Day 2: Teams. Teams and channels Chats and meetings Files in Teams Apps and integrations Lab: Setting up a team - Day 3: SharePoint and OneDrive. Document libraries Versioning and co-authoring Sharing and permissions Search Lab: Document management - Day 4: Outlook, Planner and OneNote. Email management Calendar and scheduling Planner and To Do OneNote notebooks Lab: Organising work - Day 5: Productivity Practices. Forms and approvals Copilot overview Team agreements Adoption tips Capstone: Team collaboration plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10360 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10360 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15955 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15955 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10340 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10340 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10350 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10350 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10336 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10336 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10347 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10347 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10357 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10357 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10354 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10354 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15956 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15956 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10344 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10344 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10361 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10361 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10341 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10341 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10351 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10351 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15957 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15957 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10337 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10337 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10348 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10348 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10358 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10358 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15958 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15958 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10355 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10355 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10345 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10345 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10362 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10362 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10342 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10342 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10352 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10352 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15959 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15959 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10338 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10338 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10349 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10349 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10359 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10359 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10356 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10356 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15960 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15960 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10346 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10346 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10363 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10363 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10343 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10343 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10353 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10353 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10339 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10339 ## AI Ethics and Responsible AI Design URL: https://smarthorizon.uk/course/ai-ethics-and-responsible-ai-design Brochure: https://smarthorizon.uk/course/ai-ethics-and-responsible-ai-design/brochure.pdf Course reference: ai-ethics-and-responsible-ai-design Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: As AI influences decisions about people, organisations must ensure systems are fair, transparent, accountable and safe. This course explores ethical principles, sources of bias, explainability, privacy, human oversight, impact assessments and practical methods for designing and governing responsible AI. Why attend: Irresponsible AI can harm individuals, damage reputation and breach regulation. This course gives you practical tools to build trust into AI systems. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies of AI failures, bias analysis exercises, impact assessment workshops and governance design. Target audience: This course is suitable for: AI and data professionals Product managers Risk, compliance and legal professionals Ethics officers Business leaders deploying AI Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Barcelona, Cape Town Course objectives: - Explain key principles of responsible AI - Identify sources and types of bias in AI systems - Apply fairness, explainability and transparency methods - Conduct AI impact assessments - Design human oversight and accountability - Establish responsible AI governance Target competencies: - AI ethics - Bias detection - Explainability - Impact assessment - Human oversight - Responsible AI governance Course outline: - Day 1: Responsible AI Principles. Why AI ethics matters Principles and frameworks Stakeholders and harms Regulation overview Exercise: Analysing AI incidents - Day 2: Bias and Fairness. Sources of bias Fairness definitions Testing for bias Mitigation techniques Lab: Bias analysis - Day 3: Transparency and Explainability. Explainability methods User communication Documentation and model cards Limits of explanation Workshop: Transparency design - Day 4: Privacy, Safety and Oversight. Privacy-preserving approaches Safety and robustness Human-in-the-loop Accountability Case study: AI in recruitment - Day 5: Governance. Impact assessments Policies and review boards Monitoring Culture and training Capstone: Responsible AI framework Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10379 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10379 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15961 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15961 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10364 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10364 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10375 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10375 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10386 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10386 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10383 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10383 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10372 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10372 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10389 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10389 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15962 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15962 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10369 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10369 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10380 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10380 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10365 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10365 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10376 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10376 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15963 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15963 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10387 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10387 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10384 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10384 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10373 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10373 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10390 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10390 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15964 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15964 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10370 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10370 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10381 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10381 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10366 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10366 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10377 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10377 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15965 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15965 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10388 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10388 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10385 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10385 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10374 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10374 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10391 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10391 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10371 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10371 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15966 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15966 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10382 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10382 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10367 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10367 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10378 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10378 ## Computer Vision Applications in Industry URL: https://smarthorizon.uk/course/computer-vision-applications-in-industry Brochure: https://smarthorizon.uk/course/computer-vision-applications-in-industry/brochure.pdf Course reference: computer-vision-applications-in-industry Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Computer vision enables machines to interpret images and video for inspection, safety, security, retail analytics and more. This course explains computer vision concepts, common applications, data and labelling requirements, model performance, deployment at the edge or in the cloud, privacy and ethical issues and business case development. Why attend: Computer vision can automate visual tasks with high accuracy, but success depends on good data and realistic expectations. This course helps you identify and plan valuable applications. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses demonstrations, use-case workshops, data labelling exercises and business case development. No programming is required. Target audience: This course is suitable for: Operations and quality managers Engineers Digital transformation professionals Safety and security managers IT professionals Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Vienna, Cape Town Course objectives: - Explain computer vision concepts and capabilities - Identify industrial and business applications - Understand data collection and labelling needs - Evaluate model performance - Plan deployment and integration - Address privacy, ethics and business value Target competencies: - Computer vision concepts - Use-case identification - Data labelling - Performance evaluation - Deployment planning - Privacy and ethics Course outline: - Day 1: Computer Vision Basics. How machines see Classification, detection and segmentation Recent advances Limitations Demonstration: Vision models - Day 2: Industrial Applications. Quality inspection Safety monitoring Inventory and logistics Retail and smart buildings Workshop: Use-case selection - Day 3: Data and Models. Image data collection Labelling Training and evaluation Accuracy metrics Exercise: Labelling task - Day 4: Deployment. Edge versus cloud Cameras and hardware Integration with systems Monitoring performance Case study: Automated inspection - Day 5: Ethics and Business Case. Privacy and surveillance Bias Costs and benefits Pilots and scaling Capstone: Vision project proposal Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10402 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10402 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15967 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15967 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10413 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10413 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10409 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10409 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10399 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10399 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10417 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10417 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10396 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10396 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10406 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10406 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10393 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10393 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15968 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15968 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10403 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10403 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10414 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10414 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10410 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10410 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10400 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10400 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15969 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15969 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10418 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10418 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10397 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10397 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10407 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10407 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15970 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15970 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10394 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10394 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10404 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10404 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10415 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10415 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10411 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10411 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15971 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15971 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10401 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10401 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10419 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10419 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10398 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10398 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10408 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10408 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10395 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10395 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15972 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15972 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10405 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10405 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10416 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10416 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10412 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10412 ## Smart Cities: Technology, Data and Services URL: https://smarthorizon.uk/course/smart-cities-technology-data-and-services Brochure: https://smarthorizon.uk/course/smart-cities-technology-data-and-services/brochure.pdf Course reference: smart-cities-technology-data-and-services Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Smart city initiatives use technology and data to improve urban services, sustainability and quality of life. This course covers smart city strategies, digital infrastructure, mobility, energy, buildings, public safety, data platforms, citizen engagement, governance, partnerships and funding. Why attend: Cities and service providers need practical approaches that deliver real benefits rather than isolated pilots. This course helps you plan and govern smart city programmes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses global case studies, strategy workshops, stakeholder exercises and project prioritisation. Target audience: This course is suitable for: Municipal and government officials Urban planners Utility and infrastructure professionals Technology providers Consultants Destinations: Singapore, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Rome, Cape Town Course objectives: - Explain smart city concepts and strategies - Identify key technologies and digital infrastructure - Apply data platforms and analytics to urban services - Plan smart mobility, energy and building initiatives - Engage citizens and address privacy - Develop governance, partnerships and funding models Target competencies: - Smart city strategy - Urban data platforms - Smart mobility - Citizen engagement - Partnership models - Programme governance Course outline: - Day 1: Smart City Foundations. Smart city definitions Urban challenges Strategies and frameworks Global examples Exercise: City needs assessment - Day 2: Technology and Data. Connectivity and IoT Urban data platforms Digital twins Interoperability Workshop: Data platform design - Day 3: Smart Services. Mobility and transport Energy and utilities Buildings and environment Public safety Case study: Smart mobility - Day 4: Citizens and Trust. Citizen engagement Digital inclusion Privacy and ethics Open data Exercise: Engagement plan - Day 5: Governance and Funding. Governance models Public-private partnerships Funding mechanisms Measuring impact Capstone: Smart city roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10434 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10434 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10420 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10420 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10430 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10430 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10441 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10441 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15973 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15973 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10438 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10438 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10427 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10427 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10445 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10445 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10424 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10424 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10435 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10435 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15974 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15974 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10421 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10421 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10431 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10431 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10442 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10442 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10439 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10439 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15975 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15975 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10428 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10428 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10446 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10446 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10425 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10425 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15976 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15976 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10436 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10436 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10422 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10422 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10432 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10432 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10443 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10443 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15977 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15977 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10440 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10440 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10429 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10429 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10447 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10447 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10426 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10426 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10437 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10437 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15978 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15978 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10423 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10423 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10433 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10433 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10444 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10444 ## DevOps and Continuous Delivery for Managers URL: https://smarthorizon.uk/course/devops-and-continuous-delivery-for-managers Brochure: https://smarthorizon.uk/course/devops-and-continuous-delivery-for-managers/brochure.pdf Course reference: devops-and-continuous-delivery-for-managers Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: DevOps practices help organisations release software faster and more reliably. This course explains DevOps principles, continuous integration and delivery, automation, infrastructure as code, monitoring, DevSecOps, team structures and metrics, from a management and transformation perspective. Why attend: Slow, risky releases hold back digital initiatives. This course helps managers understand and lead DevOps adoption. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses explanations, demonstrations, value stream mapping, case studies and transformation planning. Target audience: This course is suitable for: IT managers Software delivery leaders Project and product managers Operations managers Transformation leaders Destinations: Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Cape Town, London, Vienna, Rome Course objectives: - Explain DevOps principles and benefits - Understand CI/CD pipelines and automation - Apply DevOps metrics to measure delivery performance - Integrate security into delivery - Design team structures and culture for DevOps - Plan a DevOps transformation Target competencies: - DevOps principles - CI/CD awareness - Delivery metrics - DevSecOps - Team design - Transformation planning Course outline: - Day 1: DevOps Principles. Origins of DevOps Flow, feedback and learning Culture and collaboration Business benefits Exercise: Delivery pain points - Day 2: Continuous Integration and Delivery. Version control and CI Automated testing Deployment pipelines Release strategies Demonstration: Pipeline - Day 3: Infrastructure and Operations. Infrastructure as code Cloud and containers Monitoring and observability Incident response Case study: Reliable releases - Day 4: Security and Metrics. DevSecOps Delivery performance metrics Value stream mapping Continuous improvement Workshop: Value stream map - Day 5: Leading DevOps Adoption. Team topologies Skills and roles Transformation roadmap Common pitfalls Capstone: DevOps adoption plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10458 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10458 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10469 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10469 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15979 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15979 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10465 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10465 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10454 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10454 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10473 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10473 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10451 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10451 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10462 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10462 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15980 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15980 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10448 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10448 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10459 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10459 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10470 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10470 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10466 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10466 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15981 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15981 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10455 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10455 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10474 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10474 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10452 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10452 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10463 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10463 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10449 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10449 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15982 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15982 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10460 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10460 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10471 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10471 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10467 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10467 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15983 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15983 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10456 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10456 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10475 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10475 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10453 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10453 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10464 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10464 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15984 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15984 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10450 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10450 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10461 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10461 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10472 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10472 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10468 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10468 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10457 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10457 ## Privacy by Design and Privacy Engineering URL: https://smarthorizon.uk/course/privacy-by-design-and-privacy-engineering Brochure: https://smarthorizon.uk/course/privacy-by-design-and-privacy-engineering/brochure.pdf Course reference: privacy-by-design-and-privacy-engineering Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Privacy by design embeds data protection into systems, products and processes from the start. This course covers privacy principles, data protection impact assessments, data minimisation, privacy-enhancing technologies, consent and transparency design, data retention and secure data handling, bridging legal requirements and technical implementation. Why attend: Adding privacy controls after systems are built is costly and often ineffective. This course helps teams design privacy into solutions and meet regulatory expectations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses design workshops, DPIA exercises, case studies and technical control reviews. Target audience: This course is suitable for: Data protection officers and privacy professionals Software architects and developers Product managers Information security professionals Data and analytics teams Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Dubai, Frankfurt, Cape Town, Vienna, Barcelona Course objectives: - Explain privacy by design principles and legal basis - Conduct data protection impact assessments - Apply data minimisation and purpose limitation in design - Use privacy-enhancing technologies appropriately - Design transparent consent and user controls - Implement retention, deletion and secure processing Target competencies: - Privacy principles - DPIA - Data minimisation - Privacy-enhancing technologies - Consent design - Data life cycle management Course outline: - Day 1: Privacy Principles. Data protection principles Privacy by design and default Regulatory expectations Privacy risks Exercise: Privacy risk review - Day 2: Impact Assessments. When DPIAs are required DPIA process Risk evaluation Mitigations Workshop: Conducting a DPIA - Day 3: Designing for Privacy. Data mapping Minimisation and pseudonymisation Access controls Privacy-enhancing technologies Exercise: Redesigning a data flow - Day 4: Transparency and Rights. Privacy notices Consent mechanisms Data subject rights handling Dark patterns to avoid Case study: Consent design - Day 5: Operating Privacy. Retention and deletion Vendor and transfer considerations Monitoring and audits Privacy culture Capstone: Privacy design checklist Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10492 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10492 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10482 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10482 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10500 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10500 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10479 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10479 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10489 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10489 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15985 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15985 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10476 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10476 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10486 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10486 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10497 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10497 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10493 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10493 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15986 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15986 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10483 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10483 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10501 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10501 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10480 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10480 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10490 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10490 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15987 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15987 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10477 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10477 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10487 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10487 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10498 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10498 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10494 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10494 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15988 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15988 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10484 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10484 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10502 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10502 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10481 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10481 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10491 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10491 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15989 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15989 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10478 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10478 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10488 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10488 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10499 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10499 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10495 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10495 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15990 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15990 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10485 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10485 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10503 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10503 ## AI-Powered Customer Service and Contact Centres URL: https://smarthorizon.uk/course/ai-powered-customer-service-and-contact-centres Brochure: https://smarthorizon.uk/course/ai-powered-customer-service-and-contact-centres/brochure.pdf Course reference: ai-powered-customer-service-and-contact-centres Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: AI is transforming customer service through chatbots, virtual agents, agent assistance, speech analytics and automated quality management. This course explains AI applications in contact centres, designing customer journeys with AI, balancing automation with human service, implementation, measurement and governance. Why attend: Customers expect fast, accurate service across channels. This course helps you deploy AI to improve service quality and efficiency without damaging customer trust. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses demonstrations, journey design workshops, case studies and business case development. Target audience: This course is suitable for: Customer service and contact centre managers Customer experience leaders Digital transformation professionals Operations managers IT professionals supporting service Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Identify AI applications across customer service - Design customer journeys combining AI and human agents - Plan chatbot and virtual agent implementations - Use AI for agent assistance and quality management - Measure customer and operational outcomes - Manage risks, ethics and change Target competencies: - AI service design - Conversational AI - Agent assist - Speech and text analytics - Service metrics - Change management Course outline: - Day 1: AI in Customer Service. Service trends AI technologies overview Benefits and risks Customer expectations Demonstration: AI service tools - Day 2: Conversational AI. Chatbots and virtual agents Intent design Escalation to humans Knowledge bases Workshop: Designing a bot journey - Day 3: Supporting Agents. Agent assist and summarisation Knowledge recommendations Quality monitoring Workforce management Case study: AI-enabled contact centre - Day 4: Measurement. Customer satisfaction and effort Containment and resolution Cost and productivity Continuous improvement Exercise: KPI framework - Day 5: Implementation and Governance. Vendor selection Data and privacy Change management with agents Responsible use Capstone: AI service roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10521 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10521 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10511 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10511 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10528 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10528 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10507 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10507 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15991 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15991 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10518 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10518 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10504 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10504 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10515 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10515 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10525 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10525 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15992 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15992 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10522 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10522 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10512 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10512 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10529 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10529 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10508 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10508 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 15993 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15993 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10519 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10519 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10505 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10505 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10516 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10516 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10526 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10526 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15994 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15994 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10523 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10523 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10513 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10513 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10530 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10530 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10509 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10509 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15995 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15995 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10520 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10520 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10506 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10506 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10517 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10517 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10527 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10527 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 15996 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15996 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10524 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10524 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10514 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10514 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10531 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10531 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10510 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10510 ## Excel Automation with Macros and VBA URL: https://smarthorizon.uk/course/excel-automation-with-macros-and-vba Brochure: https://smarthorizon.uk/course/excel-automation-with-macros-and-vba/brochure.pdf Course reference: excel-automation-with-macros-and-vba Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many repetitive spreadsheet tasks can be automated with macros and VBA. This hands-on course teaches recording and editing macros, VBA programming basics, working with ranges, workbooks and worksheets, loops and conditions, user forms, error handling and building practical automation tools. Why attend: Automating routine Excel work saves hours each week and reduces errors. This course gives you the skills to build reliable automation tools. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is hands-on, with step-by-step exercises, practical automation projects and a capstone tool build. Participants need Excel for Windows. Target audience: This course is suitable for: Finance and accounting professionals Analysts Administrators Reporting specialists Advanced Excel users Destinations: Vienna, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Cape Town, Barcelona Course objectives: - Record and edit macros - Understand VBA syntax and the editor - Manipulate ranges, sheets and workbooks - Use variables, loops and conditions - Create user forms and interactive tools - Handle errors and maintain VBA code Target competencies: - Macro recording - VBA programming - Workbook automation - User forms - Error handling - Tool development Course outline: - Day 1: Macros. Recording macros Relative references Running and assigning macros Security settings Lab: Recording macros - Day 2: VBA Basics. VBA editor Modules and procedures Variables and data types Objects and properties Lab: Editing macros - Day 3: Working with Data. Ranges and cells Loops Conditions Working with multiple sheets and files Lab: Automating a report - Day 4: Interactive Tools. User forms Input and message boxes Events Buttons and controls Lab: Building a form - Day 5: Robust Automation. Error handling Debugging Code documentation Performance tips Capstone: Automation tool Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 15997 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15997 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10556 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10556 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10535 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10535 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10546 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10546 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10532 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10532 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10543 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10543 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10553 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10553 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15998 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15998 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10550 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10550 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10540 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10540 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10557 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10557 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 15999 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-15999 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10536 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10536 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10547 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10547 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10533 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10533 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10544 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10544 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16000 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16000 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10554 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10554 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10551 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10551 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10541 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10541 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10558 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10558 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10537 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10537 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16001 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16001 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10548 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10548 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10534 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10534 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10545 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10545 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10555 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10555 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16002 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16002 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10552 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10552 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10542 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10542 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10559 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10559 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10538 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10538 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10549 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10549 ## Data Engineering Fundamentals: Pipelines and Data Platforms URL: https://smarthorizon.uk/course/data-engineering-fundamentals-pipelines-and-data-platforms Brochure: https://smarthorizon.uk/course/data-engineering-fundamentals-pipelines-and-data-platforms/brochure.pdf Course reference: data-engineering-fundamentals-pipelines-and-data-platforms Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Data engineering builds the pipelines and platforms that make data available for analytics and AI. This course explains data architecture, ingestion, ETL and ELT, data warehouses and lakehouses, data quality, orchestration, cloud data platforms and governance, with practical exercises. Why attend: Analytics and AI initiatives depend on reliable data pipelines. This course gives analysts and IT professionals a practical understanding of how modern data platforms work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines concept sessions with guided labs, architecture design exercises and case studies. Target audience: This course is suitable for: Data analysts moving into engineering IT and database professionals BI developers Data project managers Solution architects Destinations: Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Barcelona Course objectives: - Explain modern data architecture concepts - Design data ingestion and integration pipelines - Understand ETL, ELT and data transformation - Compare data warehouses, data lakes and lakehouses - Implement data quality checks and orchestration - Apply governance and security to data platforms Target competencies: - Data architecture - Data pipelines - Data transformation - Data platforms - Data quality - Data governance Course outline: - Day 1: Data Engineering Foundations. Role of data engineering Data sources and types Batch and streaming Modern data stack Exercise: Data flow mapping - Day 2: Ingestion and Integration. APIs and connectors Change data capture File and database ingestion Integration patterns Lab: Building an ingestion pipeline - Day 3: Transformation and Storage. ETL versus ELT Data modelling for analytics Warehouses, lakes and lakehouses SQL transformations Lab: Transforming data - Day 4: Quality and Orchestration. Data quality testing Orchestration tools Monitoring and alerts Documentation Lab: Data quality checks - Day 5: Platforms and Governance. Cloud data platforms Security and access Cost management Data governance Capstone: Data platform design Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10584 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10584 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10564 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10564 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16003 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16003 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10574 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10574 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10560 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10560 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10571 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10571 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10581 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10581 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10578 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10578 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10568 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10568 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16004 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16004 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10585 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10585 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10565 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10565 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10575 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10575 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10561 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10561 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16005 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16005 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10572 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10572 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10582 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10582 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10579 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10579 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10569 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10569 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16006 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16006 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10586 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10586 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10566 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10566 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10576 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10576 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10562 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10562 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16007 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16007 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10573 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10573 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10583 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10583 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10580 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10580 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10570 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10570 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16008 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16008 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10587 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10587 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10567 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10567 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10577 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10577 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10563 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10563 ## Demand Planning and Sales and Operations Planning (S&OP) URL: https://smarthorizon.uk/course/demand-planning-and-sales-and-operations-planning-s-and-op Brochure: https://smarthorizon.uk/course/demand-planning-and-sales-and-operations-planning-s-and-op/brochure.pdf Course reference: demand-planning-and-sales-and-operations-planning-s-and-op Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sales and operations planning aligns demand, supply and financial plans to support profitable growth. This course covers demand forecasting methods, forecast accuracy, collaborative demand planning, supply planning, the monthly S&OP cycle, integrated business planning and process implementation. Why attend: Disconnected sales, operations and finance plans cause stockouts, excess inventory and missed targets. This course helps you build an effective S&OP process. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses forecasting exercises, S&OP simulations, case studies and process design workshops. Target audience: This course is suitable for: Demand and supply planners Supply chain managers Sales and marketing managers Finance business partners Operations managers Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Rome, Barcelona Course objectives: - Apply statistical and judgemental forecasting methods - Measure and improve forecast accuracy - Run collaborative demand reviews - Balance demand and supply plans - Design and run a monthly S&OP process - Integrate financial planning and executive decision-making Target competencies: - Demand forecasting - Forecast accuracy - Supply planning - S&OP process - Scenario planning - Cross-functional alignment Course outline: - Day 1: Planning Foundations. Role of demand planning Planning horizons S&OP overview Planning maturity Exercise: Planning assessment - Day 2: Demand Forecasting. Statistical methods Market intelligence Forecast accuracy and bias Demand sensing Lab: Forecasting exercise - Day 3: Supply Planning. Capacity planning Inventory policies Supplier constraints Supply scenarios Exercise: Supply plan - Day 4: The S&OP Cycle. Product review Demand and supply reviews Pre-S&OP and executive meetings Decision-making Simulation: S&OP meeting - Day 5: Integrated Business Planning. Financial integration Scenario planning Technology tools Implementation roadmap Capstone: S&OP process design Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10603 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10603 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16009 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16009 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10588 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10588 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10599 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10599 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10610 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10610 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10607 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10607 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10596 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10596 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16010 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16010 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10613 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10613 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10593 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10593 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10604 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10604 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10589 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10589 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16011 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16011 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10600 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10600 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10611 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10611 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10608 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10608 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10597 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10597 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16012 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16012 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10614 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10614 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10594 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10594 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10605 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10605 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10590 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10590 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10601 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10601 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16013 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16013 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10612 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10612 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10609 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10609 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10598 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10598 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10615 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10615 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16014 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16014 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10595 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10595 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10606 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10606 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10591 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10591 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10602 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10602 ## Third-Party Logistics (3PL) Outsourcing and Contract Management URL: https://smarthorizon.uk/course/third-party-logistics-3pl-outsourcing-and-contract-management Brochure: https://smarthorizon.uk/course/third-party-logistics-3pl-outsourcing-and-contract-management/brochure.pdf Course reference: third-party-logistics-3pl-outsourcing-and-contract-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many organisations outsource warehousing, transport and fulfilment to third-party logistics providers. This course covers outsourcing strategy, provider selection, tendering, pricing models, contracts and SLAs, onboarding, performance management, relationship governance and exit planning. Why attend: Poorly managed logistics outsourcing leads to service failures and hidden costs. This course helps you select, contract and manage 3PL providers effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, tender evaluation exercises, contract reviews and performance dashboard workshops. Target audience: This course is suitable for: Logistics and supply chain managers Procurement professionals Warehouse and transport managers Contract managers E-commerce operations managers Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Vienna, Amsterdam, Singapore, London, Cape Town, Rome, Barcelona Course objectives: - Decide what logistics activities to outsource - Select 3PL providers through structured tendering - Evaluate pricing models and total cost - Define contracts, SLAs and KPIs - Manage onboarding and transition - Govern performance and relationships Target competencies: - Outsourcing strategy - Provider selection - Logistics pricing - SLA design - Transition management - Performance governance Course outline: - Day 1: Logistics Outsourcing Strategy. Types of 3PL services Outsourcing drivers and risks Make or buy Market overview Exercise: Outsourcing assessment - Day 2: Tendering and Selection. Requirements definition RFQ and data packs Evaluation criteria Site visits Workshop: Tender evaluation - Day 3: Pricing and Contracts. Pricing models Total cost of logistics Contract structure Liability and insurance Exercise: Pricing comparison - Day 4: Transition and Performance. Implementation planning KPIs and SLAs Performance reviews Continuous improvement Case study: Failed 3PL transition - Day 5: Relationship Governance. Governance structures Gain-sharing Dispute resolution Exit planning Capstone: 3PL management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10626 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10626 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10637 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10637 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10633 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10633 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10623 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10623 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10641 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10641 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16015 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16015 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10620 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10620 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10630 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10630 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10617 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10617 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10627 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10627 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16016 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16016 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10638 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10638 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10634 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10634 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10624 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10624 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10642 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10642 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16017 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16017 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10621 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10621 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10631 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10631 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10618 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10618 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10628 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10628 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16018 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16018 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10639 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10639 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10635 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10635 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10625 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10625 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10643 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10643 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16019 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16019 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10622 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10622 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10632 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10632 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10619 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10619 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10629 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10629 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16020 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16020 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10640 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10640 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10636 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10636 ## Import, Export and Customs Compliance URL: https://smarthorizon.uk/course/import-export-and-customs-compliance Brochure: https://smarthorizon.uk/course/import-export-and-customs-compliance/brochure.pdf Course reference: import-export-and-customs-compliance Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: International trade requires compliance with customs regulations, classification, valuation, origin rules and trade controls. This course explains import and export procedures, tariff classification, customs valuation, rules of origin and preferential trade, customs regimes, authorised economic operator status and compliance management. Why attend: Customs errors cause delays, penalties and unexpected costs. This course helps you manage trade compliance and reduce duty costs legally. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses classification exercises, valuation examples, case studies and compliance programme workshops. It provides general guidance and does not constitute legal advice. Target audience: This course is suitable for: Import and export coordinators Logistics and supply chain professionals Customs brokers and freight forwarders Procurement professionals Compliance officers Destinations: Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Rome, Barcelona Course objectives: - Explain import and export processes and parties - Classify goods using tariff nomenclature - Determine customs value correctly - Apply rules of origin and preferential agreements - Use customs procedures and special regimes - Build a trade compliance programme Target competencies: - Customs procedures - Tariff classification - Customs valuation - Rules of origin - Special regimes - Trade compliance Course outline: - Day 1: International Trade Basics. Trade parties and documents Customs authorities Import and export flows Compliance risks Exercise: Trade flow mapping - Day 2: Classification and Valuation. Harmonised System Classification rules Customs valuation methods Adjustments Lab: Classification exercise - Day 3: Origin and Preferences. Non-preferential and preferential origin Free trade agreements Proof of origin Duty savings Exercise: Origin determination - Day 4: Customs Procedures. Customs warehousing Inward and outward processing Temporary admission Authorised economic operator Case study: Duty optimisation - Day 5: Compliance Management. Trade compliance programme Audits and record-keeping Export controls overview Working with brokers Capstone: Compliance improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10658 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10658 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10644 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10644 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16021 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16021 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10654 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10654 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10665 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10665 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10662 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10662 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10651 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10651 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10669 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10669 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10648 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10648 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16022 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16022 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10659 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10659 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10645 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10645 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10655 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10655 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10666 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10666 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16023 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16023 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10663 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10663 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10652 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10652 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10670 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10670 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10649 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10649 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16024 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16024 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10660 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10660 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10646 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10646 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10656 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10656 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10667 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10667 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16025 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16025 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10664 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10664 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10653 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10653 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10671 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10671 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10650 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10650 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16026 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16026 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10661 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10661 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10647 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10647 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10657 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10657 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10668 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10668 ## Incoterms 2020 and International Trade Documentation URL: https://smarthorizon.uk/course/incoterms-2020-and-international-trade-documentation Brochure: https://smarthorizon.uk/course/incoterms-2020-and-international-trade-documentation/brochure.pdf Course reference: incoterms-2020-and-international-trade-documentation Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Incoterms define responsibilities, costs and risks between buyers and sellers in international trade. This course explains all Incoterms 2020 rules, choosing the right rule, links to transport and insurance, payment methods such as letters of credit, and the key trade documents required. Why attend: Misunderstanding Incoterms leads to disputes, unexpected costs and uninsured losses. This course helps you choose and apply the right terms with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses scenario exercises, document reviews, case studies and practical checklists. Target audience: This course is suitable for: Sales and export staff Procurement and import professionals Logistics coordinators Finance staff handling trade payments Freight forwarders Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Barcelona, Vienna Course objectives: - Explain the purpose and structure of Incoterms 2020 - Apply each Incoterms rule correctly - Select appropriate rules for different transactions - Understand links to transport, insurance and customs - Understand international payment methods - Prepare and check key trade documents Target competencies: - Incoterms application - Risk transfer - Trade documentation - Transport and insurance - Trade payments - Dispute prevention Course outline: - Day 1: Introduction to Incoterms. Purpose and limitations Structure of Incoterms 2020 Common misunderstandings Contracts of sale Exercise: Identifying responsibilities - Day 2: Rules for Any Mode. EXW, FCA and CPT CIP, DAP, DPU and DDP Risk and cost transfer points Practical issues Exercise: Scenario analysis - Day 3: Sea and Inland Waterway Rules. FAS and FOB CFR and CIF Containerised cargo issues Choosing between rules Case study: Incoterms dispute - Day 4: Transport, Insurance and Payment. Transport contracts Cargo insurance Letters of credit and collections Customs implications Workshop: Matching terms and payment - Day 5: Trade Documents. Commercial invoice and packing list Bills of lading and transport documents Certificates of origin Document checking Capstone: Document review exercise Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10682 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10682 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16027 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16027 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10693 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10693 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10689 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10689 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10678 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10678 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10697 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10697 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10675 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10675 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16028 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16028 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10686 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10686 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10672 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10672 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10683 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10683 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10694 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10694 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16029 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16029 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10690 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10690 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10679 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10679 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10698 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10698 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10676 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10676 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16030 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16030 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10687 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10687 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10673 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10673 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10684 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10684 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10695 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10695 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16031 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16031 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10691 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10691 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10680 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10680 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10699 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10699 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10677 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10677 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16032 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16032 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10688 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10688 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10674 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10674 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10685 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10685 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10696 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10696 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10692 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10692 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10681 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10681 ## Warehouse Automation and Robotics URL: https://smarthorizon.uk/course/warehouse-automation-and-robotics Brochure: https://smarthorizon.uk/course/warehouse-automation-and-robotics/brochure.pdf Course reference: warehouse-automation-and-robotics Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Labour shortages and e-commerce growth are accelerating investment in warehouse automation. This course explains automation technologies, including conveyors, sortation, automated storage and retrieval, autonomous mobile robots and robotic picking, along with warehouse management and control systems, business case development and implementation. Why attend: Automation can transform warehouse productivity, but wrong choices are expensive. This course helps you evaluate options objectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses technology overviews, video case studies, business case exercises and implementation planning. Target audience: This course is suitable for: Warehouse and logistics managers Supply chain directors Operations engineers E-commerce fulfilment managers Project managers Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Vienna, Barcelona Course objectives: - Understand warehouse automation technologies - Assess automation suitability for operations - Understand WMS and control system integration - Build an automation business case - Plan implementation and change management - Measure performance after automation Target competencies: - Automation technology assessment - Operations analysis - Systems integration - Business case development - Implementation planning - Performance measurement Course outline: - Day 1: Automation Drivers. Labour and service pressures Levels of automation Technology landscape Success factors Exercise: Operations profile - Day 2: Technologies. Conveyors and sortation AS/RS and shuttle systems Autonomous mobile robots Robotic picking Video case studies - Day 3: Systems and Integration. WMS and WCS Data requirements Integration challenges Flexibility and scalability Workshop: Systems design - Day 4: Business Case. Cost and benefit modelling Risk assessment Vendor evaluation Phasing Exercise: Automation business case - Day 5: Implementation. Project planning Testing and commissioning Workforce change Performance monitoring Capstone: Automation roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10716 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10716 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16033 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16033 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10706 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10706 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10724 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10724 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10703 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10703 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10713 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10713 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10700 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10700 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10710 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10710 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10721 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10721 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16034 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16034 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10717 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10717 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10707 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10707 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10725 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10725 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10704 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10704 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16035 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16035 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10714 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10714 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10701 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10701 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10711 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10711 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16036 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16036 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10722 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10722 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10718 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10718 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10708 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10708 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10726 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10726 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16037 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16037 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10705 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10705 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10715 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10715 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10702 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10702 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10712 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10712 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10723 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10723 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16038 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16038 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10719 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10719 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10709 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10709 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10727 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10727 ## Spare Parts and MRO Inventory Management URL: https://smarthorizon.uk/course/spare-parts-and-mro-inventory-management Brochure: https://smarthorizon.uk/course/spare-parts-and-mro-inventory-management/brochure.pdf Course reference: spare-parts-and-mro-inventory-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Maintenance, repair and operations inventory is essential for asset uptime but often ties up large amounts of capital. This course covers spare parts classification, criticality analysis, stocking policies, forecasting for intermittent demand, cataloguing, storage and preservation, and MRO procurement. Why attend: Stockouts of critical spares cause costly downtime, while excess stock wastes capital. This course helps you balance availability and cost. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses criticality workshops, inventory analysis exercises, case studies and policy design. Target audience: This course is suitable for: Materials and inventory managers Maintenance planners Warehouse managers Procurement professionals Reliability engineers Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Dubai, Frankfurt, Barcelona, Vienna, Cape Town Course objectives: - Classify spare parts and MRO items - Assess criticality and risk - Set stocking policies and reorder levels - Forecast intermittent demand - Improve cataloguing and data quality - Optimise storage, preservation and procurement Target competencies: - Spare parts classification - Criticality analysis - Stocking policy - Intermittent demand forecasting - Master data management - MRO procurement Course outline: - Day 1: MRO Inventory Fundamentals. Characteristics of spare parts Costs and service trade-offs Roles and responsibilities Benchmarking Exercise: Inventory profile - Day 2: Criticality and Classification. ABC and VED analysis Criticality assessment Insurance spares Obsolescence Workshop: Criticality analysis - Day 3: Stocking Policies. Min-max and reorder points Intermittent demand methods Service levels Pooling Lab: Setting stock levels - Day 4: Data and Storage. Cataloguing standards Duplicate removal Storage and preservation Kitting Case study: Cleaning MRO data - Day 5: Procurement and Improvement. Supplier agreements Consignment stock Inventory reduction projects KPIs Capstone: MRO improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10745 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10745 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10735 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10735 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10752 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10752 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10731 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10731 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10742 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10742 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16039 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16039 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10728 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10728 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10739 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10739 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10749 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10749 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10746 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10746 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10736 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10736 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16040 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16040 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10753 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10753 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10732 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10732 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10743 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10743 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10729 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10729 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16041 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16041 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10740 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10740 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10750 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10750 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10747 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10747 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16042 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16042 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10737 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10737 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10754 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10754 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10733 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10733 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10744 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10744 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10730 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10730 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16043 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16043 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10741 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10741 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10751 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10751 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10748 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10748 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10738 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10738 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16044 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16044 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10755 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10755 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10734 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10734 ## Public Procurement Procedures and Compliance URL: https://smarthorizon.uk/course/public-procurement-procedures-and-compliance Brochure: https://smarthorizon.uk/course/public-procurement-procedures-and-compliance/brochure.pdf Course reference: public-procurement-procedures-and-compliance Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Public procurement must deliver value for money while complying with strict rules on transparency, equal treatment and competition. This course covers public procurement principles and regulations, procedure selection, technical specifications, award criteria, evaluation, contract award and standstill, remedies, and contract management in the public sector. Why attend: Procurement errors in the public sector can lead to legal challenges, delays and audit findings. This course helps you run compliant, efficient procurements that achieve best value. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses procedure walkthroughs, evaluation exercises, case studies of challenges and document reviews. It provides general guidance; national rules vary. Target audience: This course is suitable for: Public sector procurement officers Contract managers in public bodies Suppliers bidding for public contracts Auditors Finance and project staff in public organisations Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Barcelona, Vienna Course objectives: - Explain public procurement principles and legal framework - Select appropriate procurement procedures - Prepare specifications and award criteria - Evaluate tenders fairly and transparently - Manage contract award, debriefs and challenges - Manage public contracts and modifications Target competencies: - Procurement regulation - Procedure selection - Specification writing - Tender evaluation - Challenge management - Public contract management Course outline: - Day 1: Public Procurement Principles. Objectives of public procurement Legal framework and thresholds Transparency and equal treatment Value for money Exercise: Identifying compliance risks - Day 2: Procedures. Open and restricted procedures Competitive dialogue and negotiation Framework agreements and dynamic systems Below-threshold procurement Workshop: Selecting procedures - Day 3: Specifications and Criteria. Technical specifications Selection criteria Award criteria and weighting Social and environmental criteria Exercise: Drafting criteria - Day 4: Evaluation and Award. Evaluation process Abnormally low tenders Award decisions and standstill Debriefing and remedies Case study: A procurement challenge - Day 5: Contract Management. Contract performance monitoring Modifications Supplier relationships Audit trail Capstone: Procurement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10780 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10780 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16045 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16045 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10759 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10759 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10770 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10770 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10756 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10756 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10767 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10767 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10777 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10777 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10774 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10774 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16046 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16046 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10764 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10764 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10781 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10781 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10760 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10760 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16047 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16047 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10771 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10771 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10757 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10757 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10768 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10768 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10778 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10778 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16048 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16048 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10775 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10775 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10765 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10765 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10782 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10782 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10761 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10761 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10772 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10772 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16049 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16049 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10758 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10758 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10769 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10769 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10779 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10779 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10776 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10776 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16050 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16050 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10766 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10766 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10783 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10783 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10762 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10762 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10773 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10773 ## Supplier Relationship Management and Supplier Development URL: https://smarthorizon.uk/course/supplier-relationship-management-and-supplier-development Brochure: https://smarthorizon.uk/course/supplier-relationship-management-and-supplier-development/brochure.pdf Course reference: supplier-relationship-management-and-supplier-development Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Strategic suppliers can drive innovation, cost improvement and resilience when relationships are managed well. This course covers supplier segmentation, relationship strategies, joint governance, performance management, supplier development programmes, collaboration and innovation, and measuring the value of SRM. Why attend: Treating all suppliers the same wastes effort and misses opportunities. This course helps you focus on strategic suppliers and build relationships that create mutual value. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses segmentation exercises, case studies, governance design workshops and negotiation role plays. Target audience: This course is suitable for: Procurement and category managers Supplier relationship managers Supply chain managers Quality and engineering staff working with suppliers Commercial managers Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Segment suppliers by value and risk - Define relationship strategies for different segments - Establish governance and joint business reviews - Manage supplier performance with scorecards - Run supplier development and improvement programmes - Measure SRM value and outcomes Target competencies: - Supplier segmentation - Relationship strategy - Joint governance - Performance scorecards - Supplier development - Value measurement Course outline: - Day 1: SRM Fundamentals. What SRM is Benefits and challenges Buyer-supplier power SRM maturity Exercise: Supplier landscape - Day 2: Segmentation and Strategy. Segmentation models Strategic supplier selection Relationship strategies Account plans with suppliers Workshop: Supplier segmentation - Day 3: Governance and Performance. Governance structures Joint business reviews Scorecards and KPIs Escalation Exercise: Building a scorecard - Day 4: Supplier Development. Capability gaps Development programmes Collaborative improvement Innovation with suppliers Case study: Supplier development - Day 5: Value and Sustainability. Measuring SRM value Risk and resilience Sustainability collaboration SRM roadmap Capstone: SRM plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10808 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10808 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10788 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10788 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10798 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10798 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10784 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10784 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10795 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10795 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16051 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16051 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10805 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10805 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10802 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10802 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10792 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10792 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10809 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10809 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10789 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10789 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16052 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16052 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10799 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10799 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10785 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10785 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10796 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10796 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16053 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16053 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10806 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10806 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10803 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10803 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10793 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10793 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10810 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10810 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16054 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16054 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10790 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10790 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10800 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10800 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10786 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10786 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10797 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10797 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10807 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10807 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16055 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16055 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10804 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10804 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10794 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10794 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10811 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10811 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16056 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16056 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10791 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10791 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10801 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10801 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10787 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10787 ## Lean Supply Chain Management URL: https://smarthorizon.uk/course/lean-supply-chain-management Brochure: https://smarthorizon.uk/course/lean-supply-chain-management/brochure.pdf Course reference: lean-supply-chain-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Lean principles can reduce waste, lead time and cost across the entire supply chain. This course applies lean thinking to procurement, production, warehousing and distribution, covering value stream mapping, pull systems, flow, inventory reduction, supplier collaboration and lean metrics. Why attend: Waste in supply chains increases cost and slows response to customers. This course helps you apply lean methods end to end. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses supply chain simulations, value stream mapping, case studies and improvement planning. Target audience: This course is suitable for: Supply chain managers Operations and production managers Logistics managers Continuous improvement professionals Procurement professionals Destinations: Singapore, Barcelona, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Apply lean principles to the supply chain - Map supply chain value streams - Identify and eliminate supply chain waste - Implement pull, flow and inventory reduction - Collaborate with suppliers and customers on lean - Measure lean supply chain performance Target competencies: - Lean principles - Supply chain mapping - Waste reduction - Pull systems - Lean collaboration - Lean metrics Course outline: - Day 1: Lean Supply Chain Principles. Lean origins and principles Supply chain wastes Lean and resilience Lean maturity Exercise: Waste identification - Day 2: Mapping the Supply Chain. End-to-end value stream mapping Lead time analysis Information flows Bottlenecks Workshop: Mapping exercise - Day 3: Flow and Pull. Pull systems and kanban Batch size reduction Levelled production Replenishment Simulation: Push versus pull - Day 4: Lean Logistics and Suppliers. Lean warehousing Milk runs and transport Supplier collaboration Vendor-managed inventory Case study: Lean distribution - Day 5: Performance and Sustainability. Lean metrics Visual management Continuous improvement Lean culture Capstone: Lean supply chain plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10827 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10827 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16057 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16057 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10812 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10812 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10823 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10823 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10834 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10834 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10831 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10831 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10820 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10820 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10837 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10837 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10817 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10817 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16058 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16058 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10828 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10828 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10813 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10813 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10824 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10824 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16059 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16059 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10835 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10835 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10832 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10832 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10821 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10821 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10838 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10838 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16060 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16060 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10818 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10818 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10829 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10829 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10814 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10814 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10825 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10825 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16061 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16061 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10836 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10836 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10833 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10833 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10822 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10822 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10839 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10839 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10819 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10819 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16062 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16062 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10830 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10830 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10815 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10815 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10826 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10826 ## Production Planning and Scheduling URL: https://smarthorizon.uk/course/production-planning-and-scheduling Brochure: https://smarthorizon.uk/course/production-planning-and-scheduling/brochure.pdf Course reference: production-planning-and-scheduling Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective production planning ensures that the right products are made at the right time with the right resources. This course covers master production scheduling, material requirements planning, capacity planning, detailed scheduling, sequencing, bottleneck management and performance measurement. Why attend: Poor planning causes late orders, idle capacity and excess inventory. This course gives planners practical tools to balance service, cost and efficiency. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses planning exercises, scheduling simulations, case studies and spreadsheet tools. Target audience: This course is suitable for: Production planners and schedulers Production managers Supply chain planners Operations engineers Materials managers Destinations: Singapore, Barcelona, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Rome, Vienna Course objectives: - Explain the production planning hierarchy - Develop master production schedules - Apply material requirements planning - Plan and balance capacity - Schedule and sequence production - Measure and improve planning performance Target competencies: - Master scheduling - MRP - Capacity planning - Scheduling and sequencing - Bottleneck management - Planning KPIs Course outline: - Day 1: Planning Framework. Planning hierarchy Make-to-stock and make-to-order Planning parameters ERP role Exercise: Planning process review - Day 2: Master Production Scheduling. Demand inputs MPS development Time fences Available to promise Lab: Building an MPS - Day 3: Materials and Capacity. MRP logic Bills of materials Rough-cut capacity Capacity requirements Lab: MRP calculation - Day 4: Scheduling. Scheduling rules Sequencing and changeovers Theory of constraints Finite scheduling Simulation: Shop floor scheduling - Day 5: Performance. Schedule adherence Planning KPIs Planning meetings Improvement Capstone: Planning improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10854 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10854 - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16063 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16063 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10840 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10840 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10850 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10850 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10861 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10861 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10858 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10858 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10847 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10847 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10865 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10865 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16064 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16064 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10844 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10844 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10855 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10855 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10841 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10841 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16065 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16065 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10851 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10851 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10862 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10862 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10859 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10859 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10848 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10848 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16066 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16066 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10866 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10866 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10845 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10845 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10856 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10856 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10842 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10842 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10852 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10852 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16067 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16067 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10863 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10863 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10860 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10860 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10849 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10849 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16068 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16068 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10867 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10867 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10846 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10846 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10857 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10857 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10843 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10843 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10853 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10853 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10864 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10864 ## Cold Chain Management URL: https://smarthorizon.uk/course/cold-chain-management Brochure: https://smarthorizon.uk/course/cold-chain-management/brochure.pdf Course reference: cold-chain-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Temperature-sensitive products such as food, pharmaceuticals and vaccines require controlled conditions from production to consumption. This course covers cold chain principles, packaging, storage and transport, temperature monitoring, regulatory requirements, risk management and excursion handling. Why attend: Cold chain failures cause product loss, safety risks and regulatory issues. This course helps you design and manage reliable cold chains. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, risk assessment exercises, monitoring technology demonstrations and process design workshops. Target audience: This course is suitable for: Logistics and supply chain managers Pharmaceutical distribution professionals Food supply chain managers Quality assurance staff Warehouse managers Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Singapore, London, Cape Town, Barcelona, Vienna Course objectives: - Explain cold chain principles and product requirements - Select packaging, storage and transport solutions - Implement temperature monitoring and data logging - Comply with relevant regulations and good distribution practice - Manage temperature excursions and risks - Improve cold chain performance and sustainability Target competencies: - Temperature control - Cold chain packaging - Monitoring technology - Regulatory compliance - Excursion management - Risk assessment Course outline: - Day 1: Cold Chain Fundamentals. Temperature-sensitive products Cold chain stages Failure costs Stakeholders Exercise: Mapping a cold chain - Day 2: Storage and Packaging. Cold storage design Passive and active packaging Qualification and validation Handling procedures Workshop: Packaging selection - Day 3: Transport and Monitoring. Refrigerated transport Air and sea cold chain Data loggers and IoT Real-time visibility Demonstration: Monitoring tools - Day 4: Regulation and Quality. Good distribution practice Food safety requirements Documentation Audits Case study: Vaccine distribution - Day 5: Risk and Improvement. Excursion management Risk assessment Sustainability KPIs Capstone: Cold chain improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10878 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10878 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10889 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10889 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10885 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10885 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10875 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10875 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10893 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10893 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16069 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16069 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10872 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10872 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10882 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10882 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10869 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10869 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10879 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10879 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16070 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16070 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10890 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10890 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10886 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10886 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10876 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10876 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10894 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10894 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16071 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16071 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10873 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10873 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10883 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10883 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10870 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10870 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10880 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10880 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16072 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16072 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10891 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10891 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10887 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10887 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10877 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10877 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10895 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10895 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16073 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16073 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10874 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10874 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10884 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10884 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10871 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10871 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10881 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10881 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16074 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16074 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10892 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10892 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10888 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10888 ## Cost and Price Analysis for Buyers URL: https://smarthorizon.uk/course/cost-and-price-analysis-for-buyers Brochure: https://smarthorizon.uk/course/cost-and-price-analysis-for-buyers/brochure.pdf Course reference: cost-and-price-analysis-for-buyers Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Understanding supplier costs and prices strengthens negotiations and sourcing decisions. This course covers cost structures, should-cost modelling, price analysis, total cost of ownership, cost breakdowns, indexation and price adjustment clauses, and using analysis in negotiations. Why attend: Buyers who understand cost drivers negotiate better outcomes. This course gives you analytical tools to challenge prices and identify savings. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses spreadsheet modelling, case studies, negotiation preparation exercises and supplier cost breakdown reviews. Target audience: This course is suitable for: Buyers and procurement specialists Category managers Cost engineers Finance professionals supporting procurement Contract managers Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Vienna, Cape Town Course objectives: - Understand supplier cost structures and drivers - Perform price analysis and benchmarking - Build should-cost models - Evaluate total cost of ownership - Design price adjustment and indexation mechanisms - Use cost analysis in negotiation Target competencies: - Cost analysis - Price benchmarking - Should-cost modelling - TCO analysis - Indexation - Negotiation preparation Course outline: - Day 1: Cost and Price Fundamentals. Cost versus price Supplier cost structures Fixed and variable costs Market influences Exercise: Cost structure analysis - Day 2: Price Analysis. Price comparison Benchmarking Learning curves Volume effects Lab: Price analysis - Day 3: Should-Cost Modelling. Material, labour and overhead Data sources Building models Validating assumptions Lab: Should-cost model - Day 4: Total Cost and Price Mechanisms. Total cost of ownership Indexation Price adjustment clauses Open-book costing Case study: Commodity-linked pricing - Day 5: Negotiation Use. Fact-based negotiation Cost breakdown requests Savings tracking Supplier collaboration Capstone: Negotiation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10906 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10906 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16075 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16075 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10917 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10917 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10913 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10913 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10902 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10902 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10921 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10921 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10899 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10899 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16076 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16076 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10910 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10910 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10896 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10896 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10907 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10907 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10918 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10918 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16077 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16077 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10914 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10914 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10903 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10903 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10922 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10922 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10900 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10900 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16078 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16078 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10911 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10911 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10897 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10897 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10908 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10908 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10919 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10919 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16079 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16079 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10915 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10915 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10904 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10904 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10923 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10923 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10901 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10901 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16080 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16080 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10912 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10912 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10898 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10898 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10909 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10909 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10920 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10920 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10916 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10916 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10905 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10905 ## Supply Chain Finance and Working Capital Optimisation URL: https://smarthorizon.uk/course/supply-chain-finance-and-working-capital-optimisation Brochure: https://smarthorizon.uk/course/supply-chain-finance-and-working-capital-optimisation/brochure.pdf Course reference: supply-chain-finance-and-working-capital-optimisation Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Supply chain finance and working capital management connect procurement, logistics, treasury and suppliers. This course covers the cash conversion cycle, payment terms strategy, inventory and receivables optimisation, supply chain finance programmes, dynamic discounting and supplier financial health. Why attend: Working capital tied up in the supply chain limits growth and investment. This course helps you release cash while keeping suppliers healthy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses working capital analysis exercises, case studies, programme design workshops and cross-functional simulations. Target audience: This course is suitable for: Treasury and finance managers Procurement managers Supply chain managers Credit and collections managers CFOs Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Analyse working capital and the cash conversion cycle - Optimise payment terms responsibly - Reduce inventory and receivables - Understand supply chain finance solutions - Assess supplier financial health - Build a cross-functional working capital programme Target competencies: - Working capital analysis - Payment terms strategy - Inventory reduction - Supply chain finance - Supplier risk assessment - Cross-functional programmes Course outline: - Day 1: Working Capital Fundamentals. Cash conversion cycle Working capital metrics Impact on value Benchmarking Exercise: CCC analysis - Day 2: Payables and Payment Terms. Payment terms strategy Supplier impact Ethical considerations Process efficiency Workshop: Payment terms review - Day 3: Inventory and Receivables. Inventory reduction levers Receivables management Collaboration with sales Forecasting cash Case study: Releasing working capital - Day 4: Supply Chain Finance. Reverse factoring Dynamic discounting Inventory finance Platforms and providers Exercise: Programme design - Day 5: Programme and Risk. Supplier financial risk Accounting considerations Governance KPIs Capstone: Working capital plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10940 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10940 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10930 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10930 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10948 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10948 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10927 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10927 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10937 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10937 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16081 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16081 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10924 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10924 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10934 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10934 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10945 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10945 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10941 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10941 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16082 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16082 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10931 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10931 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10949 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10949 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10928 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10928 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10938 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10938 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16083 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16083 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10925 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10925 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10935 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10935 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10946 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10946 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10942 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10942 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10932 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10932 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16084 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16084 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10950 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10950 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10929 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10929 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10939 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10939 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16085 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16085 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10926 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10926 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10936 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10936 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10947 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10947 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10943 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10943 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16086 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16086 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10933 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10933 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10951 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10951 ## Humanitarian and Relief Logistics URL: https://smarthorizon.uk/course/humanitarian-and-relief-logistics Brochure: https://smarthorizon.uk/course/humanitarian-and-relief-logistics/brochure.pdf Course reference: humanitarian-and-relief-logistics Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Humanitarian logistics delivers aid to people affected by disasters and crises under difficult conditions. This course covers preparedness, needs assessment, procurement and prepositioning, transport and last-mile delivery, warehousing, coordination between agencies, information management and accountability. Why attend: Effective logistics can save lives and resources in emergencies. This course gives logistics professionals in NGOs, government and the private sector practical tools for humanitarian operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses emergency simulations, case studies of major responses, planning exercises and coordination role plays. Target audience: This course is suitable for: Logistics officers in NGOs and UN agencies Government emergency management staff Supply chain professionals supporting relief Procurement officers Volunteers moving into logistics roles Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Cape Town, Barcelona, Rome Course objectives: - Explain the humanitarian logistics context and stakeholders - Plan preparedness and prepositioning - Manage emergency procurement - Organise transport, warehousing and last-mile delivery - Coordinate with agencies and authorities - Ensure accountability and information management Target competencies: - Emergency logistics planning - Needs assessment - Emergency procurement - Last-mile delivery - Coordination - Accountability Course outline: - Day 1: Humanitarian Context. Types of emergencies Humanitarian principles Actors and coordination Logistics challenges Exercise: Response mapping - Day 2: Preparedness and Procurement. Preparedness planning Prepositioning Emergency procurement Framework agreements Workshop: Preparedness plan - Day 3: Transport and Warehousing. Transport modes in emergencies Temporary warehousing Inventory control Last-mile distribution Simulation: Relief operation - Day 4: Coordination and Information. Logistics cluster Information management Tracking and reporting Customs and access Case study: Major disaster response - Day 5: Accountability and Improvement. Accountability to affected people Donor requirements Lessons learned Sustainability Capstone: Response logistics plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10969 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10969 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10959 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10959 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10976 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10976 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10955 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10955 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10966 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10966 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10952 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10952 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16087 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16087 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10963 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10963 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10973 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10973 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10970 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10970 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10960 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10960 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16088 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16088 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10977 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10977 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10956 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10956 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10967 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10967 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10953 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10953 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16089 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16089 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10964 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10964 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10974 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10974 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10971 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10971 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10961 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10961 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16090 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16090 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10978 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10978 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10957 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10957 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10968 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10968 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10954 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10954 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16091 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16091 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10965 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10965 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10975 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10975 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10972 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10972 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10962 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10962 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16092 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16092 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 10979 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10979 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10958 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10958 ## Transport Planning and Route Optimisation URL: https://smarthorizon.uk/course/transport-planning-and-route-optimisation Brochure: https://smarthorizon.uk/course/transport-planning-and-route-optimisation/brochure.pdf Course reference: transport-planning-and-route-optimisation Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Transport is often the largest logistics cost. This course covers transport strategy, mode selection, network design, route planning and optimisation, load planning, carrier management, transport management systems and sustainability. Why attend: Better transport planning reduces costs, emissions and delivery failures. This course gives you practical tools to plan and optimise transport operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses route optimisation exercises, case studies, carrier evaluation workshops and technology demonstrations. Target audience: This course is suitable for: Transport and logistics managers Distribution planners Fleet managers Supply chain analysts Procurement professionals buying transport Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Kuala Lumpur, Paris, Vienna, Rome, Cape Town Course objectives: - Develop transport strategy and mode selection - Plan efficient routes and schedules - Optimise loads and vehicle utilisation - Select and manage carriers - Use transport management systems - Measure transport cost, service and emissions Target competencies: - Transport strategy - Route optimisation - Load planning - Carrier management - TMS use - Transport KPIs Course outline: - Day 1: Transport Strategy. Role of transport Mode characteristics Cost structures Service requirements Exercise: Mode selection - Day 2: Route Planning. Routing principles Time windows Optimisation software Delivery density Lab: Route optimisation - Day 3: Load and Fleet Utilisation. Load planning Consolidation Backhauling Utilisation metrics Exercise: Load planning - Day 4: Carrier Management. Carrier selection Rate negotiation Performance management Freight audit Case study: Carrier tender - Day 5: Technology and Sustainability. Transport management systems Visibility tools Emissions reduction KPIs Capstone: Transport improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11004 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11004 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10983 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10983 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10994 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10994 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10980 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10980 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10991 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10991 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16093 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16093 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11001 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11001 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10998 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10998 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10988 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10988 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11005 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11005 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16094 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16094 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10984 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10984 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10995 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10995 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10981 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10981 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10992 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10992 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16095 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16095 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11002 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11002 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 10999 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10999 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10989 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10989 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11006 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11006 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16096 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16096 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10985 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10985 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10996 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10996 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 10982 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10982 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 10993 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10993 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16097 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16097 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11003 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11003 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11000 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11000 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 10990 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10990 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11007 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11007 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16098 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16098 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 10986 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10986 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 10997 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-10997 ## Circular Supply Chains and Reverse Logistics URL: https://smarthorizon.uk/course/circular-supply-chains-and-reverse-logistics Brochure: https://smarthorizon.uk/course/circular-supply-chains-and-reverse-logistics/brochure.pdf Course reference: circular-supply-chains-and-reverse-logistics Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Circular supply chains keep products and materials in use through reuse, repair, remanufacturing and recycling. This course covers circular economy principles, reverse logistics design, returns management, product recovery options, partnerships, regulation such as extended producer responsibility, and business models. Why attend: Circularity reduces waste, cost and environmental impact while creating new revenue. This course helps you design practical circular supply chains. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, reverse logistics design workshops, business model exercises and regulatory reviews. Target audience: This course is suitable for: Supply chain and logistics managers Sustainability managers Product and operations managers Procurement professionals Retail and e-commerce managers Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Explain circular economy principles - Design reverse logistics networks - Manage returns efficiently - Evaluate product recovery options - Understand extended producer responsibility - Develop circular business models Target competencies: - Circular design - Reverse logistics - Returns management - Product recovery - EPR compliance - Circular business models Course outline: - Day 1: Circular Economy. Linear versus circular Principles and models Business drivers Measurement Exercise: Circularity assessment - Day 2: Reverse Logistics. Return flows Collection networks Sorting and grading Costs Workshop: Network design - Day 3: Returns Management. E-commerce returns Returns policies Processing efficiency Data and analytics Case study: Returns improvement - Day 4: Product Recovery. Reuse and refurbishment Remanufacturing Recycling Partnerships Exercise: Recovery options - Day 5: Regulation and Business Models. Extended producer responsibility Product-as-a-service Take-back schemes Roadmap Capstone: Circular supply chain plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11032 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11032 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11012 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11012 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11022 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11022 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11008 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11008 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11019 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11019 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16099 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16099 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11029 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11029 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11026 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11026 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11016 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11016 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11033 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11033 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11013 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11013 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16100 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16100 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11023 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11023 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11009 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11009 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11020 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11020 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11030 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11030 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16101 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16101 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11027 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11027 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11017 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11017 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11034 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11034 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16102 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16102 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11014 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11014 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11024 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11024 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11010 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11010 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11021 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11021 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11031 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11031 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16103 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16103 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11028 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11028 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11018 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11018 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11035 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11035 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11015 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11015 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16104 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16104 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11025 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11025 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11011 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11011 ## Port and Terminal Operations Management URL: https://smarthorizon.uk/course/port-and-terminal-operations-management Brochure: https://smarthorizon.uk/course/port-and-terminal-operations-management/brochure.pdf Course reference: port-and-terminal-operations-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Ports and terminals are critical nodes in global supply chains. This course covers port organisation and governance, terminal operations, berth and yard planning, equipment and productivity, safety and security, digitalisation, customer service and port performance measurement. Why attend: Port congestion and inefficiency affect trade and costs across supply chains. This course gives port and terminal professionals tools to improve operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses terminal case studies, planning exercises, productivity analysis and technology demonstrations. Target audience: This course is suitable for: Port and terminal managers Operations planners Shipping and logistics professionals Port authority staff Customs and border professionals Destinations: Singapore, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Cape Town, Rome Course objectives: - Understand port governance and business models - Plan berth, yard and gate operations - Improve equipment productivity - Manage safety, security and environmental compliance - Apply digital tools and port community systems - Measure and improve port performance Target competencies: - Port operations - Berth and yard planning - Productivity analysis - Port safety and security - Digital port systems - Performance measurement Course outline: - Day 1: Ports and Terminals. Port functions Governance models Terminal types Industry trends Exercise: Port profile - Day 2: Terminal Operations Planning. Berth planning Yard planning Gate operations Vessel operations Workshop: Berth plan - Day 3: Equipment and Productivity. Cargo handling equipment Productivity metrics Maintenance Automation Exercise: Productivity analysis - Day 4: Safety, Security and Environment. Port safety Security codes Environmental management Emergency response Case study: Port incident - Day 5: Digitalisation and Performance. Terminal operating systems Port community systems Customer service KPIs and benchmarking Capstone: Terminal improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11051 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11051 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11036 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11036 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11047 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11047 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11058 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11058 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16105 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16105 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11055 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11055 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11044 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11044 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11061 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11061 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11041 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11041 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16106 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16106 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11052 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11052 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11037 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11037 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11048 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11048 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11059 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11059 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16107 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16107 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11056 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11056 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11045 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11045 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11062 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11062 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11042 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11042 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16108 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16108 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11053 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11053 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11038 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11038 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11049 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11049 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11060 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11060 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16109 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16109 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11057 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11057 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11046 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11046 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11063 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11063 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11043 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11043 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11054 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11054 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16110 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16110 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11039 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11039 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11050 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11050 ## Operations Management: Capacity, Process and Performance URL: https://smarthorizon.uk/course/operations-management-capacity-process-and-performance Brochure: https://smarthorizon.uk/course/operations-management-capacity-process-and-performance/brochure.pdf Course reference: operations-management-capacity-process-and-performance Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Operations management ensures that organisations deliver products and services efficiently and reliably. This course covers operations strategy, process design, capacity planning, queue and flow management, quality, performance measurement and continuous improvement for manufacturing and service operations. Why attend: Strong operations create competitive advantage through cost, speed and reliability. This course gives managers core tools to design and improve operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses operations simulations, process analysis exercises, case studies and improvement planning. Target audience: This course is suitable for: Operations managers Production and service managers Process improvement professionals Supervisors General managers Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Link operations strategy to business strategy - Design and analyse processes - Plan capacity and manage demand - Manage flow, queues and bottlenecks - Measure operational performance - Lead continuous improvement Target competencies: - Operations strategy - Process analysis - Capacity planning - Flow management - Performance measurement - Continuous improvement Course outline: - Day 1: Operations Strategy. Role of operations Performance objectives Trade-offs Operations in services Exercise: Operations assessment - Day 2: Process Design. Process types Process mapping Cycle time and throughput Layout Lab: Process analysis - Day 3: Capacity and Demand. Capacity measurement Demand management Capacity strategies Queue management Simulation: Capacity planning - Day 4: Flow and Quality. Bottlenecks Inventory and flow Quality management Standard work Case study: Improving flow - Day 5: Performance and Improvement. Operational KPIs Visual management Improvement methods Leading improvement Capstone: Operations improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11078 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11078 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11064 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11064 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11074 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11074 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11085 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11085 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11082 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11082 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16111 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16111 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11071 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11071 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11089 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11089 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11068 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11068 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11079 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11079 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16112 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16112 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11065 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11065 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11075 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11075 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11086 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11086 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11083 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11083 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16113 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16113 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11072 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11072 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11090 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11090 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11069 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11069 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11080 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11080 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16114 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16114 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11066 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11066 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11076 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11076 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11087 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11087 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16115 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16115 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11084 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11084 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11073 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11073 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11091 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11091 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11070 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11070 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11081 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11081 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16116 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16116 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11067 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11067 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11077 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11077 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11088 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11088 ## Marketing Analytics and Performance Measurement URL: https://smarthorizon.uk/course/marketing-analytics-and-performance-measurement Brochure: https://smarthorizon.uk/course/marketing-analytics-and-performance-measurement/brochure.pdf Course reference: marketing-analytics-and-performance-measurement Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Marketers are expected to prove the value of their activities. This course covers marketing KPIs, web and campaign analytics, attribution, marketing mix modelling concepts, customer analytics, dashboards and using insights to optimise budgets. Why attend: Without solid measurement, marketing budgets are hard to defend. This course helps you measure performance and make data-driven marketing decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses analytics exercises with sample data, dashboard building, attribution case studies and budget optimisation workshops. Target audience: This course is suitable for: Marketing managers Digital marketing specialists Marketing analysts Brand managers Business owners Destinations: Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Cape Town, Vienna Course objectives: - Define marketing objectives and KPIs - Analyse web, campaign and channel performance - Understand attribution approaches - Apply customer analytics and segmentation - Build marketing dashboards - Optimise marketing investment using insights Target competencies: - Marketing KPIs - Web analytics - Attribution - Customer analytics - Dashboards - Budget optimisation Course outline: - Day 1: Measurement Framework. Marketing objectives KPI hierarchy Data sources Measurement plans Exercise: KPI framework - Day 2: Digital Analytics. Web analytics fundamentals Campaign tracking Conversion funnels Privacy and consent Lab: Analysing web data - Day 3: Attribution and ROI. Attribution models Incrementality testing Marketing mix modelling concepts ROI calculation Case study: Attribution decision - Day 4: Customer Analytics. Segmentation Customer lifetime value Cohort analysis Churn indicators Lab: Customer analysis - Day 5: Dashboards and Decisions. Dashboard design Reporting to leadership Budget reallocation Testing culture Capstone: Marketing performance report Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16117 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16117 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11102 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11102 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11113 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11113 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11109 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11109 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11099 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11099 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11117 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11117 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11096 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11096 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16118 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16118 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11106 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11106 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11093 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11093 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11103 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11103 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11114 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11114 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16119 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16119 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11110 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11110 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11100 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11100 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11118 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11118 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11097 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11097 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16120 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16120 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11107 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11107 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11094 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11094 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11104 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11104 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11115 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11115 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16121 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16121 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11111 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11111 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11101 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11101 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11119 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11119 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11098 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11098 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16122 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16122 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11108 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11108 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11095 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11095 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11105 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11105 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11116 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11116 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11112 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11112 ## SEO and Generative Engine Optimisation (GEO) URL: https://smarthorizon.uk/course/seo-and-generative-engine-optimisation-geo Brochure: https://smarthorizon.uk/course/seo-and-generative-engine-optimisation-geo/brochure.pdf Course reference: seo-and-generative-engine-optimisation-geo Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Search is changing as AI-powered engines and assistants generate answers rather than lists of links. This course covers classic search engine optimisation alongside generative engine optimisation, including technical SEO, content and structured data, authority and trust signals, AI visibility, local search and measurement. Why attend: Visibility in both search results and AI-generated answers is now essential for attracting customers. This course gives you practical techniques to improve both. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses website audits, keyword and content exercises, structured data labs and AI visibility testing. Target audience: This course is suitable for: Digital marketers Content managers Web managers Business owners Communications professionals Destinations: Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Rome, Barcelona Course objectives: - Explain how search engines and AI answer engines work - Conduct technical SEO audits - Research keywords and user intent - Create content optimised for search and AI answers - Implement structured data and trust signals - Measure search and AI visibility Target competencies: - Technical SEO - Keyword research - Content optimisation - Structured data - AI visibility - Search analytics Course outline: - Day 1: Search in the AI Era. How search engines work AI answer engines Ranking and citation factors Search behaviour changes Exercise: Visibility check - Day 2: Technical SEO. Crawling and indexing Site structure Speed and mobile Search console tools Lab: Technical audit - Day 3: Content and Intent. Keyword and question research Content planning Writing for people and AI Updating content Workshop: Content brief - Day 4: Structured Data and Authority. Schema markup Entity and brand signals Reviews and citations Local search Lab: Structured data - Day 5: Measurement. Search analytics AI visibility tracking Reporting Continuous optimisation Capstone: SEO and GEO plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11130 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11130 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11141 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11141 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16123 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16123 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11137 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11137 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11126 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11126 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11145 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11145 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11123 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11123 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11134 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11134 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11120 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11120 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16124 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16124 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11131 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11131 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11142 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11142 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11138 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11138 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11127 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11127 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16125 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16125 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11146 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11146 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11124 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11124 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11135 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11135 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11121 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11121 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16126 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16126 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11132 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11132 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11143 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11143 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11139 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11139 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11128 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11128 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16127 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16127 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11147 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11147 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11125 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11125 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11136 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11136 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11122 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11122 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16128 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16128 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11133 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11133 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11144 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11144 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11140 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11140 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11129 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11129 ## Content Strategy and Thought Leadership Marketing URL: https://smarthorizon.uk/course/content-strategy-and-thought-leadership-marketing Brochure: https://smarthorizon.uk/course/content-strategy-and-thought-leadership-marketing/brochure.pdf Course reference: content-strategy-and-thought-leadership-marketing Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Thought leadership content builds credibility and attracts customers, especially in B2B and professional services. This course covers content strategy, audience research, developing distinctive points of view, content formats, editorial planning, distribution, repurposing and measuring influence. Why attend: Generic content is easily ignored. This course helps you create content that demonstrates expertise and influences decision-makers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses content audits, strategy workshops, writing exercises and distribution planning. Target audience: This course is suitable for: Content marketers Marketing managers Communications professionals Consultants and subject experts B2B marketers Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Barcelona, Vienna, Cape Town Course objectives: - Develop a content strategy aligned with business goals - Research audiences and their questions - Develop distinctive thought leadership themes - Plan content formats and editorial calendars - Distribute and repurpose content across channels - Measure content performance and influence Target competencies: - Content strategy - Audience research - Thought leadership development - Editorial planning - Content distribution - Content measurement Course outline: - Day 1: Content Strategy. Role of content Strategy components Content audit Goals Exercise: Content audit - Day 2: Audience and Insight. Audience personas Questions and needs Buying journey Competitive content Workshop: Audience map - Day 3: Thought Leadership. Points of view Research and data Expert voices Credibility Exercise: Developing a POV - Day 4: Formats and Planning. Articles, reports, video and podcasts Editorial calendars Production workflows AI assistance Workshop: Editorial calendar - Day 5: Distribution and Measurement. Owned, earned and paid distribution Repurposing Content metrics Optimisation Capstone: Content strategy Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11164 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11164 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11154 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11154 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11172 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11172 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11151 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11151 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16129 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16129 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11161 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11161 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11148 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11148 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11158 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11158 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11169 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11169 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16130 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16130 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11165 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11165 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11155 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11155 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11173 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11173 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11152 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11152 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16131 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16131 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11162 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11162 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11149 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11149 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11159 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11159 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11170 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11170 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16132 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16132 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11166 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11166 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11156 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11156 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11174 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11174 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11153 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11153 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16133 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16133 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11163 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11163 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11150 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11150 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11160 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11160 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11171 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11171 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11167 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11167 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16134 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16134 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11157 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11157 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11175 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11175 ## B2B Marketing and Account-Based Marketing URL: https://smarthorizon.uk/course/b2b-marketing-and-account-based-marketing Brochure: https://smarthorizon.uk/course/b2b-marketing-and-account-based-marketing/brochure.pdf Course reference: b2b-marketing-and-account-based-marketing Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: B2B buying involves multiple stakeholders and long decision cycles. This course covers B2B buyer behaviour, segmentation and targeting, value propositions, demand generation, account-based marketing, sales and marketing alignment, and measurement. Why attend: B2B marketing requires different approaches from consumer marketing. This course helps you reach and influence business buyers more effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses B2B case studies, ABM planning workshops, campaign design exercises and alignment role plays. Target audience: This course is suitable for: B2B marketers Marketing managers Sales and business development managers Product marketers Key account managers Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Cape Town, Barcelona Course objectives: - Understand B2B buying processes and stakeholders - Segment and target business markets - Develop B2B value propositions - Plan demand generation programmes - Design and execute account-based marketing - Align marketing and sales and measure results Target competencies: - B2B buyer insight - Segmentation - Value propositions - Demand generation - Account-based marketing - Sales alignment Course outline: - Day 1: B2B Marketing Fundamentals. B2B versus B2C Buying centres Buying journeys Trends Exercise: Buying process map - Day 2: Targeting and Value Propositions. Segmentation Ideal customer profile Value propositions Messaging Workshop: Value proposition - Day 3: Demand Generation. Content and campaigns Lead generation Lead scoring and nurturing Events and webinars Exercise: Campaign plan - Day 4: Account-Based Marketing. ABM models Account selection Personalised programmes Sales collaboration Workshop: ABM plan - Day 5: Alignment and Measurement. Service level agreements Pipeline metrics Attribution Continuous improvement Capstone: B2B marketing plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11193 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11193 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16135 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16135 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11183 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11183 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11200 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11200 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11179 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11179 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11190 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11190 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11176 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11176 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11187 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11187 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16136 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16136 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11197 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11197 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11194 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11194 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11184 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11184 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16137 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16137 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11201 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11201 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11180 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11180 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11191 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11191 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11177 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11177 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16138 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16138 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11188 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11188 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11198 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11198 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11195 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11195 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11185 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11185 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11202 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11202 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16139 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16139 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11181 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11181 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11192 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11192 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11178 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11178 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16140 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16140 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11189 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11189 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11199 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11199 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11196 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11196 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11186 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11186 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11203 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11203 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11182 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11182 ## Customer Success Management for B2B and SaaS URL: https://smarthorizon.uk/course/customer-success-management-for-b2b-and-saas Brochure: https://smarthorizon.uk/course/customer-success-management-for-b2b-and-saas/brochure.pdf Course reference: customer-success-management-for-b2b-and-saas Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customer success ensures that customers achieve their desired outcomes, driving retention and expansion. This course covers customer success strategy, onboarding, health scores, success plans, renewals and expansion, churn prevention, team structure and metrics. Why attend: In subscription businesses, revenue depends on renewals and growth. This course helps you build a customer success function that drives loyalty and revenue. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, health score design, success plan workshops and renewal role plays. Target audience: This course is suitable for: Customer success managers Account managers SaaS and subscription business leaders Customer service managers Sales leaders Destinations: Istanbul, Cape Town, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Vienna, Barcelona Course objectives: - Explain the role and value of customer success - Design effective onboarding programmes - Build customer health scores - Create success plans and business reviews - Manage renewals, expansion and churn risk - Structure and measure customer success teams Target competencies: - Customer success strategy - Onboarding - Health scoring - Success planning - Renewal management - CS metrics Course outline: - Day 1: Customer Success Foundations. Customer success versus support Subscription economics Customer outcomes CS maturity Exercise: Outcome mapping - Day 2: Onboarding. Onboarding journeys Time to value Adoption Handover from sales Workshop: Onboarding design - Day 3: Health and Success Plans. Health score design Usage data Success plans Business reviews Exercise: Health score - Day 4: Renewals and Expansion. Renewal process Expansion opportunities Churn signals Save strategies Role play: Renewal conversation - Day 5: Team and Metrics. Team structure and coverage Tools and automation CS metrics Cross-functional collaboration Capstone: Customer success plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11228 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11228 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16141 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16141 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11207 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11207 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11218 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11218 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11204 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11204 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11215 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11215 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11225 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11225 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11222 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11222 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16142 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16142 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11212 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11212 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11229 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11229 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11208 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11208 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11219 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11219 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16143 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16143 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11205 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11205 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11216 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11216 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11226 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11226 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11223 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11223 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16144 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16144 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11213 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11213 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11230 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11230 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11209 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11209 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11220 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11220 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16145 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16145 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11206 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11206 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11217 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11217 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11227 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11227 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11224 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11224 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16146 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16146 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11214 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11214 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11231 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11231 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11210 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11210 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11221 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11221 ## Consultative Selling and Solution Sales URL: https://smarthorizon.uk/course/consultative-selling-and-solution-sales Brochure: https://smarthorizon.uk/course/consultative-selling-and-solution-sales/brochure.pdf Course reference: consultative-selling-and-solution-sales Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customers expect sales professionals to understand their business and recommend relevant solutions. This course develops consultative selling skills, including preparation and research, questioning, understanding business needs, building value propositions, handling objections, negotiating and closing complex sales. Why attend: Product-focused selling no longer works for complex purchases. This course helps you become a trusted adviser who wins more business. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses role plays, call planning exercises, case studies and peer feedback. Target audience: This course is suitable for: Sales professionals Account managers Business development managers Technical sales and pre-sales staff Consultants Destinations: Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Cape Town, Rome Course objectives: - Apply a consultative sales process - Research and prepare for customer meetings - Use questioning to uncover needs and impact - Present tailored solutions and value - Handle objections and negotiate - Advance and close complex opportunities Target competencies: - Consultative selling - Needs discovery - Value communication - Objection handling - Negotiation - Opportunity management Course outline: - Day 1: Consultative Selling. Changing buyer behaviour Trusted adviser mindset Sales process Customer research Exercise: Account research - Day 2: Discovery. Questioning frameworks Business impact Stakeholder needs Active listening Role play: Discovery meeting - Day 3: Solution and Value. Tailoring solutions Value propositions Business cases for customers Presentations Workshop: Solution proposal - Day 4: Objections and Negotiation. Objection types Responding to objections Negotiation principles Protecting value Role play: Negotiation - Day 5: Managing Opportunities. Opportunity qualification Multiple stakeholders Closing Account growth Capstone: Sales plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11256 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11256 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11236 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11236 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16147 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16147 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11246 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11246 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11232 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11232 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11243 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11243 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11253 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11253 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11250 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11250 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16148 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16148 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11240 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11240 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11257 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11257 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11237 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11237 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11247 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11247 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16149 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16149 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11233 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11233 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11244 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11244 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11254 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11254 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11251 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11251 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11241 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11241 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16150 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16150 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11258 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11258 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11238 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11238 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11248 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11248 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16151 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16151 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11234 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11234 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11245 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11245 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11255 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11255 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11252 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11252 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16152 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16152 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11242 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11242 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11259 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11259 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11239 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11239 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11249 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11249 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11235 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11235 ## Sales Management and Sales Team Leadership URL: https://smarthorizon.uk/course/sales-management-and-sales-team-leadership Brochure: https://smarthorizon.uk/course/sales-management-and-sales-team-leadership/brochure.pdf Course reference: sales-management-and-sales-team-leadership Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sales managers drive results through their teams. This course covers sales strategy, territory and account planning, recruiting and onboarding, coaching, performance management, pipeline and forecast management, incentives and motivation, and sales technology. Why attend: Great salespeople do not always become great sales managers. This course gives you the leadership and management tools to build a high-performing sales team. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, coaching role plays, pipeline reviews and planning workshops. Target audience: This course is suitable for: Sales managers and team leaders Newly promoted sales leaders Sales directors Business development managers Commercial managers Destinations: Singapore, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Barcelona, Rome Course objectives: - Develop sales strategy and plans - Design territories and coverage models - Recruit, onboard and develop salespeople - Coach for sales performance - Manage pipeline and forecasts - Design incentives and motivate teams Target competencies: - Sales strategy - Territory planning - Sales coaching - Pipeline management - Forecasting - Sales motivation Course outline: - Day 1: Sales Leadership. Role of the sales manager Sales strategy Market and customer focus Sales culture Exercise: Sales team assessment - Day 2: Planning and Coverage. Territory design Account segmentation Capacity planning Sales targets Workshop: Territory plan - Day 3: Building the Team. Recruitment Onboarding Coaching Development plans Role play: Sales coaching - Day 4: Pipeline and Forecasting. Pipeline stages Pipeline reviews Forecasting methods CRM discipline Exercise: Pipeline review - Day 5: Performance and Motivation. Performance management Incentive design Recognition Sales technology Capstone: Sales management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11275 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11275 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11260 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11260 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11271 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11271 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11282 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11282 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16153 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16153 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11279 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11279 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11268 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11268 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11285 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11285 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11265 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11265 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11276 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11276 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16154 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16154 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11261 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11261 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11272 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11272 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11283 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11283 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11280 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11280 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16155 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16155 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11269 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11269 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11286 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11286 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11266 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11266 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11277 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11277 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16156 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16156 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11262 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11262 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11273 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11273 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11284 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11284 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11281 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11281 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16157 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16157 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11270 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11270 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11287 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11287 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11267 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11267 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11278 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11278 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16158 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16158 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11263 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11263 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11274 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11274 ## Revenue Management for Hospitality and Services URL: https://smarthorizon.uk/course/revenue-management-for-hospitality-and-services Brochure: https://smarthorizon.uk/course/revenue-management-for-hospitality-and-services/brochure.pdf Course reference: revenue-management-for-hospitality-and-services Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Revenue management uses pricing and inventory controls to maximise revenue from perishable capacity such as hotel rooms, seats and appointments. This course covers demand forecasting, segmentation, pricing strategies, inventory controls, distribution channels, overbooking, metrics and revenue management technology. Why attend: Effective revenue management can significantly increase revenue without adding capacity. This course gives you practical tools to apply it in hospitality and service businesses. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses revenue simulations, pricing exercises, case studies and metrics analysis. Target audience: This course is suitable for: Revenue managers Hotel and hospitality managers Airline, travel and events professionals Sales and marketing managers Pricing analysts Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Istanbul, Amsterdam, Barcelona, Cape Town, Rome Course objectives: - Explain revenue management principles - Forecast demand for perishable capacity - Segment customers and design pricing strategies - Apply inventory controls and overbooking - Manage distribution channels - Measure revenue performance Target competencies: - Demand forecasting - Dynamic pricing - Inventory control - Channel management - Revenue metrics - Revenue strategy Course outline: - Day 1: Revenue Management Principles. Perishable capacity Revenue management history Key concepts Organisational role Exercise: Revenue opportunities - Day 2: Forecasting and Segmentation. Demand patterns Forecasting methods Market segmentation Booking pace Lab: Forecasting - Day 3: Pricing and Inventory. Dynamic pricing Rate fences Length of stay controls Overbooking Simulation: Revenue game - Day 4: Distribution. Direct and indirect channels Channel costs Parity and contracts Digital marketing links Case study: Channel mix - Day 5: Performance. Revenue KPIs Competitive analysis Technology systems Revenue culture Capstone: Revenue strategy Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11302 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11302 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11288 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11288 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11298 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11298 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11309 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11309 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11306 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11306 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11295 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11295 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16159 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16159 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11313 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11313 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11292 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11292 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11303 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11303 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11289 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11289 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16160 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16160 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11299 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11299 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11310 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11310 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11307 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11307 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11296 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11296 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16161 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16161 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11314 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11314 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11293 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11293 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11304 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11304 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11290 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11290 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16162 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16162 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11300 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11300 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11311 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11311 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11308 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11308 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11297 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11297 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16163 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16163 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11315 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11315 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11294 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11294 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11305 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11305 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11291 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11291 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16164 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16164 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11301 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11301 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11312 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11312 ## Product Management: From Market Insight to Launch URL: https://smarthorizon.uk/course/product-management-from-market-insight-to-launch Brochure: https://smarthorizon.uk/course/product-management-from-market-insight-to-launch/brochure.pdf Course reference: product-management-from-market-insight-to-launch Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Product managers connect market needs with business strategy and delivery teams. This course covers market and customer research, product strategy, positioning, requirements, business cases, pricing, go-to-market planning, launch execution and product life cycle management. Why attend: Many products fail because they do not meet real market needs or are poorly launched. This course gives you a structured approach to bringing successful products to market. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses product case work, market research exercises, positioning workshops and launch planning. Target audience: This course is suitable for: Product managers Product marketers Marketing managers Business development professionals Entrepreneurs Destinations: Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Rome, Vienna Course objectives: - Conduct market and customer research - Define product strategy and positioning - Develop business cases and requirements - Set pricing and packaging - Plan go-to-market and launch activities - Manage products across their life cycle Target competencies: - Market research - Product strategy - Positioning - Business case development - Go-to-market planning - Life cycle management Course outline: - Day 1: Product Management Role. Product manager responsibilities Product life cycle Stakeholders Product success factors Exercise: Product review - Day 2: Market Insight. Market research methods Customer needs Competitor analysis Opportunity sizing Workshop: Market analysis - Day 3: Strategy and Positioning. Product vision Target segments Positioning statements Differentiation Exercise: Positioning - Day 4: Business Case and Pricing. Business case Requirements Pricing and packaging Roadmaps Workshop: Product business case - Day 5: Go-to-Market and Launch. Go-to-market strategy Sales enablement Launch plan Post-launch review Capstone: Launch plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16165 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16165 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11326 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11326 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11337 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11337 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11333 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11333 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11323 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11323 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11341 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11341 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11320 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11320 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16166 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16166 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11330 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11330 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11317 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11317 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11327 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11327 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16167 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16167 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11338 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11338 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11334 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11334 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11324 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11324 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11342 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11342 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16168 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16168 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11321 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11321 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11331 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11331 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11318 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11318 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11328 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11328 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11339 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11339 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16169 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16169 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11335 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11335 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11325 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11325 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11343 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11343 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11322 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11322 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16170 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16170 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11332 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11332 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11319 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11319 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11329 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11329 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11340 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11340 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11336 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11336 ## E-Commerce Strategy and Digital Sales Channels URL: https://smarthorizon.uk/course/e-commerce-strategy-and-digital-sales-channels Brochure: https://smarthorizon.uk/course/e-commerce-strategy-and-digital-sales-channels/brochure.pdf Course reference: e-commerce-strategy-and-digital-sales-channels Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Online sales channels are essential for retailers, manufacturers and service providers. This course covers e-commerce strategy, business models, marketplaces, website and platform choices, digital marketing for e-commerce, conversion optimisation, fulfilment, payments and performance management. Why attend: Competition online is intense. This course helps you build or improve e-commerce operations that attract customers and convert them profitably. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, site audits, conversion workshops and strategy planning. Target audience: This course is suitable for: E-commerce managers Retail and brand managers Digital marketers Business owners Sales managers Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Develop an e-commerce strategy - Choose business models and platforms - Use marketplaces effectively - Drive traffic with digital marketing - Improve conversion and customer experience - Manage fulfilment, payments and performance Target competencies: - E-commerce strategy - Platform selection - Marketplace management - Traffic generation - Conversion optimisation - E-commerce operations Course outline: - Day 1: E-Commerce Strategy. Market trends Business models Direct and marketplace channels Strategy development Exercise: Channel assessment - Day 2: Platforms and Marketplaces. Platform options Marketplace strategies Product content Pricing online Workshop: Marketplace plan - Day 3: Traffic and Acquisition. Search and paid media Social commerce Email and retention Affiliates Exercise: Acquisition plan - Day 4: Conversion and Experience. User experience Product pages and checkout Testing Reviews and trust Lab: Conversion audit - Day 5: Operations and Performance. Fulfilment and returns Payments and fraud KPIs Scaling Capstone: E-commerce plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11354 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11354 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11365 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11365 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11361 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11361 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11350 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11350 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11369 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11369 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16171 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16171 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11347 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11347 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11358 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11358 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11344 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11344 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11355 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11355 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16172 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16172 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11366 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11366 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11362 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11362 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11351 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11351 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11370 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11370 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16173 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16173 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11348 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11348 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11359 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11359 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11345 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11345 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11356 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11356 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16174 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16174 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11367 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11367 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11363 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11363 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11352 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11352 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16175 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16175 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11371 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11371 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11349 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11349 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11360 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11360 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11346 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11346 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11357 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11357 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16176 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16176 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11368 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11368 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11364 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11364 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11353 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11353 ## Market Research and Consumer Insights URL: https://smarthorizon.uk/course/market-research-and-consumer-insights Brochure: https://smarthorizon.uk/course/market-research-and-consumer-insights/brochure.pdf Course reference: market-research-and-consumer-insights Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Good decisions rely on understanding customers and markets. This course covers research design, qualitative and quantitative methods, survey design, sampling, data analysis, consumer insight generation and presenting research findings that drive action. Why attend: Research is only valuable when it produces actionable insight. This course helps you plan, conduct and use research effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses research design exercises, survey building, analysis labs and insight workshops. Target audience: This course is suitable for: Marketing and insight professionals Product managers Brand managers Business analysts Researchers Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Barcelona, Vienna Course objectives: - Define research objectives and design - Apply qualitative research methods - Design effective surveys and samples - Analyse quantitative research data - Turn findings into consumer insights - Present research to drive decisions Target competencies: - Research design - Qualitative methods - Survey design - Data analysis - Insight generation - Research communication Course outline: - Day 1: Research Foundations. Role of research Research objectives Research designs Secondary research Exercise: Research brief - Day 2: Qualitative Research. Interviews and focus groups Ethnography Online communities Analysis Practice: Interview - Day 3: Quantitative Research. Survey design Question writing Sampling Data quality Lab: Building a survey - Day 4: Analysis and Insight. Descriptive analysis Segmentation From data to insight Avoiding bias Lab: Analysing results - Day 5: Communicating Research. Reporting Storytelling Recommendations Research governance Capstone: Insight presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11388 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11388 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16177 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16177 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11378 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11378 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11396 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11396 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11375 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11375 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11385 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11385 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11372 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11372 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11382 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11382 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16178 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16178 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11393 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11393 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11389 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11389 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11379 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11379 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11397 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11397 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16179 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16179 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11376 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11376 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11386 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11386 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11373 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11373 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16180 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16180 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11383 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11383 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11394 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11394 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11390 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11390 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11380 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11380 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11398 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11398 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16181 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16181 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11377 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11377 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11387 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11387 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11374 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11374 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11384 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11384 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16182 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16182 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11395 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11395 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11391 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11391 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11381 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11381 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11399 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11399 ## Email Marketing and Marketing Automation URL: https://smarthorizon.uk/course/email-marketing-and-marketing-automation Brochure: https://smarthorizon.uk/course/email-marketing-and-marketing-automation/brochure.pdf Course reference: email-marketing-and-marketing-automation Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Email and marketing automation remain among the highest-return digital channels. This course covers list building, segmentation, email design and copywriting, automated journeys, lead nurturing, personalisation, deliverability, testing, data protection compliance and measurement. Why attend: Well-designed automated programmes engage customers at the right time with relevant messages. This course helps you build effective email and automation programmes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses campaign design exercises, journey mapping, testing workshops and platform demonstrations. Target audience: This course is suitable for: Email and CRM marketers Digital marketing managers Marketing automation specialists E-commerce managers Small business owners Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Dubai, Frankfurt, Rome, Cape Town, Vienna Course objectives: - Build and grow compliant email lists - Segment audiences and personalise content - Write and design effective emails - Design automated customer journeys - Improve deliverability - Test and measure email performance Target competencies: - List building - Segmentation - Email copywriting - Journey automation - Deliverability - Testing and analytics Course outline: - Day 1: Email Marketing Foundations. Role of email Consent and data protection List building Email strategy Exercise: Email audit - Day 2: Content and Design. Subject lines Copywriting Design and accessibility Calls to action Workshop: Email creation - Day 3: Automation. Marketing automation platforms Welcome and nurture journeys Triggered emails Lead scoring Workshop: Journey design - Day 4: Personalisation and Deliverability. Dynamic content Segmentation Deliverability factors Authentication Case study: Deliverability fix - Day 5: Testing and Measurement. A/B testing Email metrics Attribution Optimisation Capstone: Automation programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11417 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11417 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11407 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11407 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11424 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11424 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11403 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11403 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11414 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11414 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16183 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16183 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11400 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11400 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11411 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11411 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11421 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11421 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11418 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11418 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11408 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11408 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16184 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16184 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11425 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11425 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11404 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11404 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11415 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11415 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16185 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16185 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11401 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11401 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11412 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11412 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11422 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11422 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11419 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11419 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16186 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16186 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11409 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11409 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11426 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11426 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11405 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11405 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11416 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11416 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11402 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11402 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16187 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16187 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11413 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11413 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11423 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11423 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11420 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11420 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16188 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16188 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11410 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11410 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11427 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11427 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11406 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11406 ## Contact Centre Management and Performance URL: https://smarthorizon.uk/course/contact-centre-management-and-performance Brochure: https://smarthorizon.uk/course/contact-centre-management-and-performance/brochure.pdf Course reference: contact-centre-management-and-performance Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Contact centres shape customer experience at scale. This course covers contact centre strategy, workforce management, forecasting and scheduling, quality assurance, agent coaching and engagement, omnichannel service, technology and performance metrics. Why attend: Balancing service levels, costs and agent wellbeing is a constant challenge. This course gives contact centre leaders practical tools to improve performance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses workforce planning exercises, quality calibration sessions, case studies and KPI workshops. Target audience: This course is suitable for: Contact centre managers Team leaders and supervisors Workforce planners Customer service managers Quality analysts Destinations: Vienna, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Cape Town, Barcelona Course objectives: - Develop contact centre strategy - Forecast demand and schedule staff - Manage service levels and queues - Run quality assurance and coaching - Engage and retain agents - Measure and improve performance Target competencies: - Workforce management - Forecasting and scheduling - Quality assurance - Agent coaching - Omnichannel service - Contact centre KPIs Course outline: - Day 1: Contact Centre Strategy. Role of the contact centre Channel strategy Operating models Customer expectations Exercise: Centre assessment - Day 2: Workforce Management. Forecasting contacts Erlang and staffing Scheduling Real-time management Lab: Staffing calculation - Day 3: Quality and Coaching. Quality frameworks Calibration Coaching Customer feedback Practice: Quality calibration - Day 4: People and Technology. Agent engagement Attrition Contact centre technology AI and self-service Case study: Reducing attrition - Day 5: Performance Management. KPIs and dashboards First contact resolution Cost per contact Continuous improvement Capstone: Performance plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16189 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16189 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11452 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11452 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11431 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11431 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11442 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11442 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11428 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11428 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11439 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11439 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11449 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11449 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16190 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16190 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11446 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11446 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11436 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11436 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11453 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11453 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11432 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11432 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16191 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16191 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11443 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11443 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11429 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11429 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11440 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11440 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16192 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16192 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11450 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11450 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11447 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11447 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11437 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11437 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11454 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11454 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11433 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11433 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16193 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16193 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11444 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11444 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11430 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11430 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11441 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11441 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11451 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11451 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16194 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16194 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11448 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11448 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11438 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11438 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11455 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11455 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11434 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11434 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11445 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11445 ## Sales Forecasting and Pipeline Management URL: https://smarthorizon.uk/course/sales-forecasting-and-pipeline-management Brochure: https://smarthorizon.uk/course/sales-forecasting-and-pipeline-management/brochure.pdf Course reference: sales-forecasting-and-pipeline-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Accurate sales forecasts support planning, resourcing and investor confidence. This course covers pipeline stages and definitions, qualification, pipeline health metrics, forecasting methods, CRM discipline, forecast reviews and using analytics to improve accuracy. Why attend: Inaccurate forecasts damage credibility and planning. This course helps sales leaders and operations teams build reliable forecasting processes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses pipeline data analysis, forecasting exercises, review simulations and CRM process design. Target audience: This course is suitable for: Sales managers and directors Sales operations professionals Account executives Finance business partners CRM administrators Destinations: Istanbul, Amsterdam, Vienna, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Rome, Barcelona Course objectives: - Define pipeline stages and exit criteria - Qualify opportunities consistently - Measure pipeline health and velocity - Apply forecasting methods - Run effective forecast reviews - Improve CRM data quality and analytics Target competencies: - Pipeline design - Opportunity qualification - Pipeline metrics - Forecasting methods - Forecast reviews - CRM data quality Course outline: - Day 1: Pipeline Foundations. Sales process and pipeline Stage definitions Exit criteria Pipeline coverage Exercise: Pipeline audit - Day 2: Qualification. Qualification frameworks Deal risk Buyer engagement Pipeline hygiene Workshop: Qualifying deals - Day 3: Pipeline Metrics. Conversion rates Velocity Deal size and cycle Leading indicators Lab: Pipeline analysis - Day 4: Forecasting. Forecast categories Weighted and historical methods AI-assisted forecasting Bias Lab: Building a forecast - Day 5: Forecast Governance. Forecast calls Accountability CRM discipline Continuous improvement Capstone: Forecasting process Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11480 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11480 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11460 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11460 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16195 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16195 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11470 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11470 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11456 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11456 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11467 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11467 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11477 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11477 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11474 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11474 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16196 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16196 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11464 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11464 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11481 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11481 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11461 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11461 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11471 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11471 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16197 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16197 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11457 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11457 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11468 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11468 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11478 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11478 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11475 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11475 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11465 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11465 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16198 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16198 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11482 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11482 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11462 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11462 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11472 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11472 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16199 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16199 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11458 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11458 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11469 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11469 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11479 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11479 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11476 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11476 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16200 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16200 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11466 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11466 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11483 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11483 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11463 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11463 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11473 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11473 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11459 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11459 ## Personal Branding and LinkedIn for Professionals URL: https://smarthorizon.uk/course/personal-branding-and-linkedin-for-professionals Brochure: https://smarthorizon.uk/course/personal-branding-and-linkedin-for-professionals/brochure.pdf Course reference: personal-branding-and-linkedin-for-professionals Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A strong professional brand opens doors to career opportunities, clients and partnerships. This course helps professionals define their brand, optimise their LinkedIn profile, create valuable content, build networks, engage authentically and use LinkedIn for business development. Why attend: Decision-makers often research people online before meeting them. This course helps you present your expertise credibly and build influence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is practical, with profile reviews, content creation exercises, networking plans and peer feedback. Target audience: This course is suitable for: Professionals and managers Consultants and advisers Sales and business development professionals Job seekers and career changers Entrepreneurs Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Cape Town, Vienna Course objectives: - Define a personal brand and value proposition - Optimise a LinkedIn profile - Create and share valuable content - Build and engage professional networks - Use LinkedIn for business development ethically - Measure and sustain personal brand activity Target competencies: - Personal branding - Profile optimisation - Content creation - Networking - Social selling - Online reputation Course outline: - Day 1: Personal Brand. Why personal brand matters Strengths and values Value proposition Audience Exercise: Brand statement - Day 2: LinkedIn Profile. Profile elements Headline and summary Experience and recommendations Visibility settings Lab: Profile rewrite - Day 3: Content. Content types Writing posts Sharing expertise Consistency Workshop: Content plan - Day 4: Networking. Building networks Engagement Groups and events Relationship building Exercise: Network plan - Day 5: Business Development. Social selling Ethical outreach Measuring results Maintaining your brand Capstone: Personal brand plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11499 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11499 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16201 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16201 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11484 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11484 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11495 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11495 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11506 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11506 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11503 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11503 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11492 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11492 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11509 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11509 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16202 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16202 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11489 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11489 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11500 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11500 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11485 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11485 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11496 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11496 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16203 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16203 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11507 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11507 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11504 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11504 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11493 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11493 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11510 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11510 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16204 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16204 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11490 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11490 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11501 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11501 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11486 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11486 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11497 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11497 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16205 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16205 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11508 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11508 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11505 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11505 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11494 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11494 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11511 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11511 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16206 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16206 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11491 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11491 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11502 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11502 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11487 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11487 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11498 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11498 ## Retail Management and Merchandising URL: https://smarthorizon.uk/course/retail-management-and-merchandising Brochure: https://smarthorizon.uk/course/retail-management-and-merchandising/brochure.pdf Course reference: retail-management-and-merchandising Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Retail success depends on the right products, in the right place, at the right price. This course covers retail strategy, store operations, merchandising and space planning, assortment and category management, inventory, pricing and promotions, omnichannel retail and retail KPIs. Why attend: Retailers face intense competition and changing customer behaviour. This course gives managers practical tools to improve sales and profitability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses retail case studies, merchandising exercises, KPI analysis and store improvement planning. Target audience: This course is suitable for: Retail managers and store managers Merchandisers and buyers Category managers Retail operations managers Brand managers Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Vienna, Rome, Cape Town Course objectives: - Understand retail strategy and customer behaviour - Plan assortment and category management - Apply visual merchandising and space planning - Manage inventory, pricing and promotions - Integrate omnichannel retail - Measure store and category performance Target competencies: - Retail strategy - Category management - Visual merchandising - Inventory management - Pricing and promotions - Retail KPIs Course outline: - Day 1: Retail Strategy. Retail formats Customer behaviour Competitive positioning Retail trends Exercise: Store review - Day 2: Assortment and Category. Category roles Assortment planning Supplier collaboration Range reviews Workshop: Category plan - Day 3: Merchandising. Visual merchandising Space planning Planograms Store layout Exercise: Space plan - Day 4: Inventory, Pricing and Promotions. Stock management Pricing strategy Promotion planning Markdown management Case study: Promotion evaluation - Day 5: Omnichannel and Performance. Omnichannel retail Retail KPIs Store operations Improvement planning Capstone: Retail improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11526 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11526 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11512 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11512 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11522 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11522 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11533 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11533 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11530 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11530 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11519 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11519 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16207 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16207 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11537 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11537 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11516 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11516 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11527 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11527 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11513 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11513 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16208 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16208 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11523 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11523 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11534 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11534 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11531 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11531 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11520 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11520 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16209 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16209 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11538 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11538 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11517 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11517 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11528 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11528 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11514 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11514 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16210 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16210 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11524 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11524 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11535 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11535 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11532 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11532 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11521 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11521 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16211 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16211 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11539 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11539 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11518 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11518 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11529 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11529 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11515 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11515 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16212 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16212 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11525 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11525 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11536 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11536 ## Corporate Compliance Programme Design URL: https://smarthorizon.uk/course/corporate-compliance-programme-design Brochure: https://smarthorizon.uk/course/corporate-compliance-programme-design/brochure.pdf Course reference: corporate-compliance-programme-design Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: An effective compliance programme prevents and detects misconduct and demonstrates good faith to regulators. This course covers compliance risk assessment, programme elements, policies and procedures, training and communication, monitoring and testing, investigations, reporting to the board and programme evaluation. Why attend: Regulators expect compliance programmes that work in practice, not just on paper. This course helps you design or strengthen a risk-based programme. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses risk assessment workshops, programme design exercises, case studies and maturity assessments. Target audience: This course is suitable for: Compliance officers and managers Legal professionals Risk managers Internal auditors Senior managers with compliance responsibilities Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Istanbul, Amsterdam, Singapore, London, Barcelona, Cape Town, Vienna Course objectives: - Explain the elements of an effective compliance programme - Conduct compliance risk assessments - Develop policies, procedures and controls - Design training and communication - Monitor, test and investigate compliance - Report to the board and evaluate effectiveness Target competencies: - Compliance risk assessment - Programme design - Policy management - Compliance monitoring - Investigations - Board reporting Course outline: - Day 1: Compliance Programme Foundations. Purpose of compliance Regulatory expectations Programme elements Three lines model Exercise: Programme maturity - Day 2: Risk Assessment. Identifying compliance obligations Risk scoring Prioritisation Risk ownership Workshop: Compliance risk assessment - Day 3: Policies, Training and Culture. Policy framework Training design Communication Tone from the top Exercise: Training plan - Day 4: Monitoring and Investigations. Monitoring and testing Data analytics Speak-up channels Investigations Case study: Compliance failure - Day 5: Governance and Evaluation. Board and committee reporting Compliance KPIs Programme evaluation Continuous improvement Capstone: Compliance programme plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11550 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11550 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11561 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11561 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11557 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11557 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11547 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11547 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16213 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16213 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11565 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11565 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11544 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11544 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11554 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11554 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11541 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11541 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11551 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11551 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16214 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16214 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11562 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11562 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11558 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11558 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11548 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11548 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11566 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11566 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16215 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16215 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11545 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11545 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11555 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11555 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11542 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11542 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11552 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11552 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16216 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16216 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11563 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11563 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11559 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11559 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11549 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11549 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11567 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11567 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16217 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16217 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11546 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11546 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11556 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11556 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11543 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11543 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11553 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11553 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16218 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16218 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11564 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11564 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11560 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11560 ## Anti-Bribery and Anti-Corruption Compliance URL: https://smarthorizon.uk/course/anti-bribery-and-anti-corruption-compliance Brochure: https://smarthorizon.uk/course/anti-bribery-and-anti-corruption-compliance/brochure.pdf Course reference: anti-bribery-and-anti-corruption-compliance Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Bribery and corruption expose organisations to criminal liability, fines and reputational damage. This course covers international anti-bribery laws, high-risk areas such as gifts, hospitality, agents and public officials, risk assessment, due diligence, controls, training, investigations and adequate procedures. Why attend: Organisations can be liable for bribery committed by employees and third parties. This course helps you build effective anti-corruption controls. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, red flag exercises, risk assessment workshops and policy reviews. It provides general guidance and does not constitute legal advice. Target audience: This course is suitable for: Compliance officers Legal professionals Procurement and sales managers Internal auditors Senior managers in international business Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Explain key international anti-bribery laws - Identify high-risk activities and red flags - Conduct bribery risk assessments - Implement policies on gifts, hospitality and facilitation payments - Perform third-party due diligence - Investigate and respond to bribery concerns Target competencies: - Anti-bribery law awareness - Risk assessment - Policy implementation - Third-party due diligence - Red flag identification - Investigation response Course outline: - Day 1: Bribery and Corruption. Forms of bribery and corruption Costs and consequences International legal frameworks Corporate liability Exercise: Case analysis - Day 2: High-Risk Areas. Public officials Gifts and hospitality Agents and intermediaries Donations and sponsorships Workshop: Red flags - Day 3: Risk Assessment and Controls. Bribery risk assessment Policies and procedures Financial controls Training Exercise: Risk assessment - Day 4: Third Parties. Due diligence process Contract clauses Monitoring Joint ventures Case study: Agent due diligence - Day 5: Response and Assurance. Reporting and investigations Self-reporting considerations Monitoring and audit Programme review Capstone: Anti-corruption plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11578 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11578 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11589 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11589 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11585 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11585 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11574 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11574 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11593 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11593 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16219 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16219 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11571 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11571 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11582 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11582 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11568 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11568 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11579 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11579 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11590 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11590 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16220 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16220 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11586 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11586 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11575 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11575 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11594 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11594 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16221 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16221 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11572 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11572 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11583 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11583 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11569 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11569 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11580 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11580 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16222 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16222 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11591 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11591 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11587 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11587 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11576 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11576 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11595 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11595 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11573 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11573 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16223 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16223 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11584 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11584 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11570 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11570 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11581 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11581 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16224 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16224 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11592 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11592 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11588 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11588 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11577 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11577 ## Sanctions Compliance and Export Controls URL: https://smarthorizon.uk/course/sanctions-compliance-and-export-controls Brochure: https://smarthorizon.uk/course/sanctions-compliance-and-export-controls/brochure.pdf Course reference: sanctions-compliance-and-export-controls Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Economic sanctions and export controls have expanded rapidly and change frequently. This course covers sanctions regimes, screening of customers and transactions, ownership and control rules, export control classification and licensing, dual-use goods, compliance programmes and handling potential breaches. Why attend: Sanctions breaches can result in severe penalties and reputational harm. This course helps you build practical screening and export control processes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses screening exercises, classification examples, case studies and programme design workshops. It provides general guidance and does not constitute legal advice. Target audience: This course is suitable for: Compliance and trade compliance officers Legal professionals Banking and payments compliance staff Export and logistics managers Procurement professionals Destinations: Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Vienna, Barcelona Course objectives: - Explain major sanctions regimes and their scope - Screen customers, suppliers and transactions - Apply ownership and control rules - Classify goods and technology for export control - Manage licences and restricted end uses - Build and maintain a sanctions compliance programme Target competencies: - Sanctions screening - Ownership analysis - Export classification - Licensing - Compliance programme design - Breach management Course outline: - Day 1: Sanctions Landscape. Purpose of sanctions Major regimes Types of measures Extraterritorial reach Exercise: Exposure assessment - Day 2: Screening. Screening lists Customer and transaction screening False positives Ownership and control Lab: Screening exercise - Day 3: Export Controls. Dual-use goods Classification Licensing End-use controls Exercise: Classification - Day 4: Risk Areas. Trade finance Shipping and logistics Circumvention red flags Technology transfers Case study: Sanctions breach - Day 5: Compliance Programme. Policies and procedures Training Audits Voluntary disclosure Capstone: Sanctions programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16225 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16225 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11612 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11612 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11602 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11602 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11620 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11620 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11599 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11599 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11609 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11609 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11596 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11596 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16226 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16226 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11606 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11606 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11617 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11617 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11613 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11613 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11603 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11603 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16227 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16227 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11621 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11621 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11600 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11600 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11610 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11610 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11597 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11597 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16228 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16228 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11607 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11607 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11618 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11618 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11614 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11614 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11604 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11604 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11622 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11622 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16229 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16229 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11601 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11601 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11611 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11611 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11598 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11598 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16230 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16230 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11608 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11608 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11619 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11619 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11615 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11615 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11605 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11605 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11623 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11623 ## Third-Party Risk Management and Due Diligence URL: https://smarthorizon.uk/course/third-party-risk-management-and-due-diligence Brochure: https://smarthorizon.uk/course/third-party-risk-management-and-due-diligence/brochure.pdf Course reference: third-party-risk-management-and-due-diligence Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations depend on suppliers, distributors, agents and service providers, each of which can introduce compliance, operational, cyber and reputational risk. This course covers third-party risk frameworks, risk segmentation, due diligence, contracting, ongoing monitoring, issue management and governance. Why attend: Many major incidents originate with third parties. This course helps you build a proportionate, risk-based third-party management programme. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses risk segmentation exercises, due diligence case studies, monitoring workshops and programme design. Target audience: This course is suitable for: Risk and compliance professionals Procurement and vendor managers Information security professionals Internal auditors Legal professionals Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Explain third-party risk types and regulatory expectations - Segment third parties by inherent risk - Conduct proportionate due diligence - Embed risk controls in contracts - Monitor third parties continuously - Govern and report third-party risk Target competencies: - Third-party risk assessment - Risk segmentation - Due diligence - Contract controls - Continuous monitoring - Risk governance Course outline: - Day 1: Third-Party Risk Landscape. Types of third parties Risk categories Regulatory expectations Programme maturity Exercise: Third-party inventory - Day 2: Risk Segmentation. Inherent risk scoring Criticality Questionnaires Prioritisation Workshop: Segmentation model - Day 3: Due Diligence. Compliance and integrity checks Financial health Cyber and data protection ESG risks Case study: Due diligence findings - Day 4: Contracts and Monitoring. Contract clauses Ongoing monitoring Performance and risk reviews Issue remediation Exercise: Monitoring plan - Day 5: Governance. Roles and ownership Technology tools Reporting Programme improvement Capstone: Third-party risk programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11641 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11641 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11631 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11631 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11648 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11648 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11627 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11627 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11638 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11638 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11624 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11624 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16231 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16231 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11635 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11635 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11645 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11645 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11642 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11642 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11632 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11632 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16232 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16232 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11649 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11649 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11628 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11628 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11639 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11639 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11625 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11625 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16233 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16233 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11636 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11636 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11646 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11646 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11643 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11643 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11633 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11633 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16234 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16234 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11650 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11650 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11629 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11629 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11640 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11640 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11626 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11626 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16235 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16235 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11637 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11637 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11647 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11647 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11644 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11644 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11634 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11634 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16236 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16236 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11651 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11651 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11630 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11630 ## ISO 31000 Risk Management in Practice URL: https://smarthorizon.uk/course/iso-31000-risk-management-in-practice Brochure: https://smarthorizon.uk/course/iso-31000-risk-management-in-practice/brochure.pdf Course reference: iso-31000-risk-management-in-practice Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: ISO 31000 provides principles and guidelines for managing risk across an organisation. This course explains the framework and process, including risk context, identification, analysis, evaluation, treatment, monitoring, communication and integration of risk management into decision-making and governance. Why attend: Risk management often becomes a compliance exercise disconnected from decisions. This course helps you apply ISO 31000 practically to improve outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses risk workshops, case studies, practical templates and integration exercises. Target audience: This course is suitable for: Risk managers Compliance and governance professionals Project and operations managers Internal auditors Senior managers Destinations: Istanbul, Rome, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Vienna, Cape Town Course objectives: - Explain ISO 31000 principles, framework and process - Establish risk context and criteria - Identify and analyse risks - Evaluate and treat risks - Monitor, review and communicate risk - Integrate risk management into governance and decisions Target competencies: - Risk framework design - Risk identification - Risk analysis - Risk treatment - Risk communication - Risk integration Course outline: - Day 1: ISO 31000 Overview. Principles Framework Process Relationship with other standards Exercise: Framework gap review - Day 2: Context and Identification. Internal and external context Risk criteria Identification techniques Risk registers Workshop: Risk identification - Day 3: Analysis and Evaluation. Likelihood and consequence Qualitative and quantitative methods Risk evaluation Risk appetite Exercise: Risk analysis - Day 4: Treatment and Monitoring. Treatment options Treatment plans Monitoring and review Key risk indicators Case study: Risk treatment - Day 5: Integration. Risk in strategy and projects Risk culture Communication and reporting Continuous improvement Capstone: Risk management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11676 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11676 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16237 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16237 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11655 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11655 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11666 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11666 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11652 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11652 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11663 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11663 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11673 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11673 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11670 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11670 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11660 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11660 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16238 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16238 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11677 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11677 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11656 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11656 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11667 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11667 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11653 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11653 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16239 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16239 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11664 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11664 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11674 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11674 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11671 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11671 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11661 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11661 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16240 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16240 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11678 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11678 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11657 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11657 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11668 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11668 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11654 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11654 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16241 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16241 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11665 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11665 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11675 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11675 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11672 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11672 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11662 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11662 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11679 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11679 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16242 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16242 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11658 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11658 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11669 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11669 ## Policy Writing and Policy Management URL: https://smarthorizon.uk/course/policy-writing-and-policy-management Brochure: https://smarthorizon.uk/course/policy-writing-and-policy-management/brochure.pdf Course reference: policy-writing-and-policy-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Clear, well-governed policies guide behaviour and demonstrate control. This course covers policy frameworks, writing clear and enforceable policies and procedures, consultation and approval, communication, version control, attestation, review cycles and policy management systems. Why attend: Poorly written or outdated policies confuse employees and create compliance gaps. This course helps you write and manage effective policies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses policy rewriting exercises, framework design workshops and case studies. Target audience: This course is suitable for: Compliance and governance professionals HR policy specialists Risk managers Quality and operations managers Legal professionals Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Cape Town, Barcelona, Rome Course objectives: - Design a policy framework and hierarchy - Write clear, concise and enforceable policies - Distinguish policies, standards and procedures - Manage consultation, approval and publication - Communicate and embed policies - Maintain and review policies over time Target competencies: - Policy frameworks - Policy writing - Procedure design - Approval governance - Policy communication - Policy life cycle management Course outline: - Day 1: Policy Frameworks. Purpose of policies Policy hierarchy Ownership Common problems Exercise: Policy inventory - Day 2: Writing Policies. Structure and content Plain language Enforceability Templates Workshop: Rewriting a policy - Day 3: Procedures and Standards. Writing procedures Process maps Standards and guidelines Linking documents Exercise: Procedure writing - Day 4: Approval and Communication. Consultation Approval routes Publishing Training and attestation Case study: Policy rollout - Day 5: Maintenance. Review cycles Version control Systems Monitoring compliance Capstone: Policy management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11704 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11704 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11684 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11684 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11694 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11694 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11680 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11680 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11691 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11691 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16243 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16243 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11701 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11701 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11698 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11698 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11688 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11688 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11705 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11705 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11685 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11685 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16244 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16244 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11695 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11695 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11681 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11681 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11692 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11692 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11702 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11702 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16245 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16245 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11699 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11699 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11689 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11689 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11706 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11706 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16246 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16246 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11686 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11686 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11696 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11696 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11682 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11682 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11693 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11693 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11703 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11703 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16247 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16247 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11700 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11700 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11690 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11690 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11707 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11707 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11687 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11687 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16248 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16248 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11697 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11697 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11683 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11683 ## Corporate Secretary Practice and Board Support URL: https://smarthorizon.uk/course/corporate-secretary-practice-and-board-support Brochure: https://smarthorizon.uk/course/corporate-secretary-practice-and-board-support/brochure.pdf Course reference: corporate-secretary-practice-and-board-support Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The corporate secretary plays a central role in governance, board effectiveness and regulatory compliance. This course covers board and committee administration, meeting preparation and minutes, statutory compliance, shareholder relations, governance codes, board evaluation and advising directors. Why attend: Effective board support enables better governance and decision-making. This course strengthens the skills of corporate secretaries and governance professionals. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses meeting simulations, minute-writing exercises, case studies and governance discussions. Target audience: This course is suitable for: Corporate secretaries and assistants Governance professionals Legal and compliance staff Executive assistants supporting boards Board members Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Rome, Vienna Course objectives: - Explain the role of the corporate secretary - Plan and manage board and committee meetings - Prepare board papers and accurate minutes - Maintain statutory registers and filings - Support shareholder meetings and communication - Support board evaluation and governance improvements Target competencies: - Board administration - Minute writing - Statutory compliance - Shareholder relations - Governance advice - Board evaluation Course outline: - Day 1: Role of the Corporate Secretary. Responsibilities Governance frameworks Relationship with chair and CEO Ethics and independence Exercise: Role mapping - Day 2: Board Meetings. Annual board calendar Agendas and board packs Meeting logistics Virtual meetings Workshop: Board pack review - Day 3: Minutes and Records. Minute-taking principles Recording decisions Confidentiality Registers and filings Practice: Writing minutes - Day 4: Shareholders and Compliance. General meetings Shareholder communication Disclosure obligations Regulatory filings Case study: AGM preparation - Day 5: Board Effectiveness. Board evaluation Director induction Committee support Governance trends Capstone: Governance calendar Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11723 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11723 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16249 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16249 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11708 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11708 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11719 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11719 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11730 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11730 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11727 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11727 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11716 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11716 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11733 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11733 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16250 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16250 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11713 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11713 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11724 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11724 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11709 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11709 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11720 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11720 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16251 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16251 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11731 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11731 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11728 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11728 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11717 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11717 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11734 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11734 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16252 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16252 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11714 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11714 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11725 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11725 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11710 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11710 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11721 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11721 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16253 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16253 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11732 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11732 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11729 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11729 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11718 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11718 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11735 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11735 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16254 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16254 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11715 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11715 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11726 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11726 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11711 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11711 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11722 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11722 ## Whistleblowing Programmes and Speak-Up Culture URL: https://smarthorizon.uk/course/whistleblowing-programmes-and-speak-up-culture Brochure: https://smarthorizon.uk/course/whistleblowing-programmes-and-speak-up-culture/brochure.pdf Course reference: whistleblowing-programmes-and-speak-up-culture Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective whistleblowing programmes help organisations detect misconduct early and meet legal requirements to protect reporters. This course covers whistleblowing regulation, reporting channels, intake and triage, protecting reporters from retaliation, investigations, case management and building a culture in which people feel safe to speak up. Why attend: People stay silent when they fear retaliation or doubt anything will happen. This course helps you design trusted speak-up systems that work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, process design workshops, triage exercises and culture assessments. Target audience: This course is suitable for: Compliance and ethics officers HR professionals Legal professionals Internal auditors Senior leaders Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Barcelona, Vienna Course objectives: - Explain whistleblowing regulation and protections - Design accessible reporting channels - Triage and manage reports - Protect reporters and prevent retaliation - Conduct and oversee investigations - Build and measure a speak-up culture Target competencies: - Whistleblowing compliance - Channel design - Case triage - Retaliation prevention - Investigation oversight - Speak-up culture Course outline: - Day 1: Whistleblowing Framework. Value of whistleblowing Regulatory requirements Protected disclosures Programme elements Exercise: Programme review - Day 2: Reporting Channels. Channel options Anonymity and confidentiality Accessibility Third-party providers Workshop: Channel design - Day 3: Handling Reports. Intake and acknowledgement Triage Case management Feedback to reporters Exercise: Triage scenarios - Day 4: Protection and Investigation. Preventing retaliation Investigation standards Escalation Remediation Case study: Retaliation case - Day 5: Speak-Up Culture. Leadership role Manager training Measuring culture Reporting to the board Capstone: Speak-up programme plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11750 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11750 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16255 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16255 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11736 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11736 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11746 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11746 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11757 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11757 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11754 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11754 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11743 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11743 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16256 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16256 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11761 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11761 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11740 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11740 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11751 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11751 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11737 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11737 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16257 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16257 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11747 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11747 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11758 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11758 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11755 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11755 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11744 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11744 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16258 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16258 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11762 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11762 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11741 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11741 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11752 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11752 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11738 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11738 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16259 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16259 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11748 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11748 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11759 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11759 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11756 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11756 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11745 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11745 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16260 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16260 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11763 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11763 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11742 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11742 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11753 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11753 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11739 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11739 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11749 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11749 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11760 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11760 ## Know Your Customer (KYC) and Customer Due Diligence URL: https://smarthorizon.uk/course/know-your-customer-kyc-and-customer-due-diligence Brochure: https://smarthorizon.uk/course/know-your-customer-kyc-and-customer-due-diligence/brochure.pdf Course reference: know-your-customer-kyc-and-customer-due-diligence Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Know your customer and customer due diligence are central to preventing money laundering and financial crime. This course covers KYC requirements, customer identification and verification, beneficial ownership, risk rating, enhanced due diligence, politically exposed persons, ongoing monitoring and digital onboarding. Why attend: Weak KYC exposes organisations to financial crime and regulatory penalties. This course gives practical skills to perform robust, efficient due diligence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses customer file reviews, beneficial ownership exercises, risk rating workshops and case studies. Target audience: This course is suitable for: KYC and onboarding analysts AML compliance officers Relationship managers Operations staff in financial institutions Professionals in regulated sectors Destinations: Vienna, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Barcelona, Rome Course objectives: - Explain KYC and CDD regulatory requirements - Identify and verify individuals and entities - Determine beneficial ownership - Risk-rate customers - Apply enhanced due diligence and PEP checks - Perform ongoing monitoring and periodic reviews Target competencies: - Customer identification - Beneficial ownership analysis - Customer risk rating - Enhanced due diligence - PEP screening - Ongoing monitoring Course outline: - Day 1: KYC Framework. Purpose of KYC Regulatory requirements Risk-based approach Roles and responsibilities Exercise: KYC gaps - Day 2: Identification and Verification. Individuals Legal entities Documentary and electronic verification Digital onboarding Workshop: File review - Day 3: Beneficial Ownership. Ownership structures Control Complex structures Registers Exercise: Ownership mapping - Day 4: Risk Rating and EDD. Customer risk factors Risk scoring Enhanced due diligence PEPs and sanctions Case study: High-risk customer - Day 5: Ongoing Monitoring. Periodic reviews Trigger events Transaction monitoring links Record keeping Capstone: KYC procedure Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16261 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16261 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11774 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11774 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11785 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11785 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11781 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11781 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11771 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11771 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11789 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11789 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16262 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16262 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11768 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11768 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11778 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11778 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11765 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11765 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11775 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11775 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16263 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16263 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11786 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11786 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11782 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11782 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11772 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11772 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11790 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11790 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16264 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16264 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11769 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11769 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11779 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11779 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11766 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11766 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11776 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11776 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11787 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11787 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16265 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16265 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11783 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11783 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11773 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11773 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11791 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11791 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11770 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11770 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16266 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16266 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11780 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11780 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11767 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11767 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11777 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11777 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11788 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11788 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11784 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11784 ## Regulatory Compliance in Banking URL: https://smarthorizon.uk/course/regulatory-compliance-in-banking Brochure: https://smarthorizon.uk/course/regulatory-compliance-in-banking/brochure.pdf Course reference: regulatory-compliance-in-banking Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Banks operate under extensive regulation covering capital, liquidity, conduct, consumer protection, financial crime, data and operational resilience. This course provides an overview of the banking regulatory landscape and practical compliance management, including regulatory change, compliance monitoring, conduct risk and regulator relationships. Why attend: Regulatory expectations for banks continue to rise. This course helps compliance and business professionals understand obligations and manage them effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies of enforcement actions, regulatory mapping exercises, monitoring plan workshops and discussions. Target audience: This course is suitable for: Compliance professionals in banks Risk managers Legal professionals Bank managers Internal auditors Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Explain the banking regulatory landscape - Understand prudential and conduct regulation - Manage regulatory change - Build compliance monitoring programmes - Manage conduct risk and customer outcomes - Engage effectively with regulators Target competencies: - Regulatory mapping - Prudential awareness - Conduct risk - Regulatory change management - Compliance monitoring - Regulator engagement Course outline: - Day 1: Banking Regulation Overview. Why banks are regulated Regulators and frameworks Prudential and conduct regulation Recent developments Exercise: Regulatory map - Day 2: Prudential Requirements. Capital and liquidity basics Risk management requirements Governance expectations Reporting Case study: Prudential breach - Day 3: Conduct and Consumer Protection. Conduct risk Fair treatment of customers Product governance Complaints Workshop: Conduct risk assessment - Day 4: Compliance Management. Regulatory change process Compliance monitoring Breach management Financial crime links Exercise: Monitoring plan - Day 5: Regulator Relationships. Supervisory approach Inspections Remediation Culture and accountability Capstone: Compliance plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11802 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11802 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11813 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11813 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11809 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11809 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11798 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11798 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11817 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11817 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11795 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11795 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16267 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16267 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11806 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11806 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11792 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11792 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11803 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11803 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11814 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11814 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16268 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16268 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11810 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11810 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11799 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11799 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11818 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11818 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11796 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11796 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16269 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16269 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11807 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11807 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11793 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11793 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11804 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11804 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11815 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11815 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16270 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16270 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11811 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11811 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11800 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11800 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11819 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11819 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11797 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11797 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16271 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16271 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11808 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11808 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11794 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11794 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11805 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11805 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11816 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11816 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16272 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16272 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11812 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11812 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11801 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11801 ## Conflict of Interest and Ethics Management URL: https://smarthorizon.uk/course/conflict-of-interest-and-ethics-management Brochure: https://smarthorizon.uk/course/conflict-of-interest-and-ethics-management/brochure.pdf Course reference: conflict-of-interest-and-ethics-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Unmanaged conflicts of interest undermine trust and can lead to legal and reputational damage. This course covers identifying actual, potential and perceived conflicts, declaration processes, registers, mitigation measures, gifts and outside interests, ethics committees and building an ethical culture. Why attend: Conflicts of interest are common, but their management is often weak. This course helps you build clear and practical processes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses scenario analysis, policy design workshops, case studies and role plays. Target audience: This course is suitable for: Compliance and ethics officers HR professionals Procurement professionals Board members and senior managers Public sector officials Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Dubai, Frankfurt, Cape Town, Barcelona, Vienna Course objectives: - Recognise actual, potential and perceived conflicts - Design declaration and register processes - Apply mitigation and recusal measures - Manage gifts, hospitality and outside interests - Establish ethics oversight - Promote an ethical culture Target competencies: - Conflict identification - Declaration management - Mitigation measures - Ethics oversight - Policy design - Ethical culture Course outline: - Day 1: Understanding Conflicts. Definitions and types Why conflicts matter Legal and regulatory requirements High-risk roles Exercise: Conflict scenarios - Day 2: Declarations and Registers. Declaration processes Registers Review and approval Data protection Workshop: Process design - Day 3: Managing Conflicts. Mitigation options Recusal Monitoring Escalation Case study: Procurement conflict - Day 4: Related Areas. Gifts and hospitality Outside employment Related parties Board conflicts Exercise: Policy review - Day 5: Ethics Management. Ethics committees Training Culture Reporting Capstone: Conflict management framework Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11836 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11836 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11826 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11826 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11844 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11844 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11823 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11823 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11833 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11833 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16273 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16273 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11820 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11820 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11830 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11830 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11841 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11841 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11837 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11837 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16274 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16274 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11827 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11827 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11845 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11845 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11824 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11824 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11834 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11834 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16275 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16275 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11821 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11821 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11831 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11831 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11842 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11842 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11838 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11838 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16276 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16276 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11828 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11828 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11846 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11846 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11825 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11825 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11835 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11835 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16277 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16277 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11822 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11822 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11832 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11832 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11843 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11843 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11839 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11839 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16278 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16278 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11829 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11829 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11847 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11847 ## CSRD Compliance: Corporate Sustainability Reporting Directive URL: https://smarthorizon.uk/course/csrd-compliance-corporate-sustainability-reporting-directive Brochure: https://smarthorizon.uk/course/csrd-compliance-corporate-sustainability-reporting-directive/brochure.pdf Course reference: csrd-compliance-corporate-sustainability-reporting-directive Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The EU Corporate Sustainability Reporting Directive requires many companies to report detailed sustainability information under European Sustainability Reporting Standards. This course covers scope and timelines, double materiality, ESRS requirements, data collection and controls, value chain information, assurance and implementation planning. Why attend: CSRD reporting is complex and requires preparation across finance, sustainability and operations. This course helps you understand requirements and plan implementation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses materiality workshops, ESRS walk-throughs, data mapping exercises and implementation planning. It provides general guidance and does not constitute legal advice. Target audience: This course is suitable for: Sustainability and ESG managers Finance and reporting professionals Compliance professionals Internal auditors Senior managers responsible for reporting Destinations: Kuala Lumpur, Paris, Cape Town, Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Barcelona, Vienna Course objectives: - Explain CSRD scope, requirements and timelines - Conduct a double materiality assessment - Understand ESRS cross-cutting and topical standards - Identify data needs and build controls - Address value chain information - Prepare for assurance and plan implementation Target competencies: - CSRD requirements - Double materiality - ESRS application - Sustainability data management - Value chain reporting - Assurance readiness Course outline: - Day 1: CSRD Overview. Purpose and scope Timelines Interaction with other regulations Governance requirements Exercise: Scope assessment - Day 2: Double Materiality. Impact and financial materiality Stakeholder engagement Assessment process Documentation Workshop: Materiality assessment - Day 3: ESRS Requirements. Cross-cutting standards Environmental standards Social and governance standards Disclosure requirements Exercise: Datapoint mapping - Day 4: Data and Controls. Data sources Value chain information Internal controls Systems Case study: Data readiness - Day 5: Assurance and Implementation. Limited assurance Roles and governance Implementation roadmap Continuous improvement Capstone: CSRD plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11865 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11865 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11855 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11855 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16279 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16279 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11872 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11872 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11851 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11851 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11862 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11862 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11848 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11848 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11859 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11859 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16280 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16280 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11869 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11869 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11866 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11866 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11856 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11856 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11873 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11873 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16281 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16281 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11852 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11852 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11863 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11863 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11849 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11849 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11860 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11860 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11870 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11870 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16282 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16282 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11867 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11867 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11857 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11857 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11874 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11874 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16283 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16283 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11853 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11853 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11864 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11864 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11850 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11850 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11861 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11861 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16284 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16284 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11871 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11871 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11868 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11868 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11858 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11858 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11875 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11875 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11854 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11854 ## Model Risk Management URL: https://smarthorizon.uk/course/model-risk-management Brochure: https://smarthorizon.uk/course/model-risk-management/brochure.pdf Course reference: model-risk-management Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations rely on models for credit decisions, pricing, forecasting, capital and increasingly AI. Model risk arises when models are wrong or misused. This course covers model risk frameworks, model inventory, development standards, validation, performance monitoring, AI model considerations and governance. Why attend: Model errors can lead to significant financial loss and regulatory findings. This course helps you establish effective model risk management. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses validation case studies, inventory and tiering exercises, monitoring workshops and governance design. Target audience: This course is suitable for: Risk managers Model developers and validators Quantitative analysts Internal auditors Compliance professionals Destinations: Barcelona, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Rome, Vienna Course objectives: - Explain sources and impact of model risk - Build a model inventory and risk tiering - Set model development and documentation standards - Plan independent model validation - Monitor model performance and limitations - Govern AI and machine learning models Target competencies: - Model risk assessment - Model inventory - Model validation - Performance monitoring - AI model governance - Model documentation Course outline: - Day 1: Model Risk Fundamentals. What a model is Sources of model risk Regulatory expectations Model life cycle Exercise: Identifying models - Day 2: Inventory and Tiering. Model inventory Risk tiering Ownership Use and limitations Workshop: Tiering models - Day 3: Development and Validation. Development standards Documentation Validation scope Challenger models Case study: Validation findings - Day 4: Monitoring. Performance monitoring Drift Overrides Remediation Exercise: Monitoring plan - Day 5: Governance and AI. Committees and policies AI and ML specifics Reporting Audit Capstone: Model risk framework Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16285 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16285 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11900 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11900 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11879 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11879 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11890 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11890 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11876 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11876 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11887 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11887 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11897 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11897 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16286 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16286 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11894 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11894 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11884 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11884 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11901 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11901 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11880 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11880 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16287 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16287 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11891 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11891 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11877 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11877 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11888 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11888 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11898 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11898 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16288 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16288 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11895 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11895 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11885 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11885 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11902 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11902 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11881 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11881 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11892 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11892 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16289 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16289 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11878 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11878 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11889 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11889 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11899 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11899 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11896 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11896 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16290 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16290 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11886 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11886 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11903 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11903 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11882 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11882 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11893 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11893 ## Risk Appetite and Risk Culture URL: https://smarthorizon.uk/course/risk-appetite-and-risk-culture Brochure: https://smarthorizon.uk/course/risk-appetite-and-risk-culture/brochure.pdf Course reference: risk-appetite-and-risk-culture Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Risk appetite defines how much risk an organisation is willing to take, and risk culture determines whether people act accordingly. This course covers designing risk appetite statements and metrics, cascading appetite to business units, monitoring breaches, assessing risk culture and leadership's role. Why attend: Without a clear appetite, risk-taking is inconsistent. This course helps boards and managers define and embed appetite and a healthy risk culture. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, appetite statement workshops, culture assessment exercises and board scenario discussions. Target audience: This course is suitable for: Chief risk officers and risk managers Board members Senior executives Internal auditors Compliance professionals Destinations: Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Rome, Vienna Course objectives: - Explain the purpose of risk appetite frameworks - Draft risk appetite statements and tolerances - Develop key risk indicators and limits - Cascade appetite into decisions - Assess and improve risk culture - Report appetite and culture to the board Target competencies: - Risk appetite design - Risk metrics - Limit frameworks - Risk culture assessment - Board reporting - Risk leadership Course outline: - Day 1: Risk Appetite Foundations. Appetite, tolerance and capacity Regulatory expectations Benefits Common pitfalls Exercise: Appetite review - Day 2: Designing Statements. Qualitative and quantitative statements Risk categories Board involvement Linking to strategy Workshop: Drafting statements - Day 3: Metrics and Cascading. Key risk indicators Limits Business unit cascading Breach management Exercise: KRI design - Day 4: Risk Culture. Defining risk culture Assessment methods Behaviours and incentives Leadership role Case study: Culture failure - Day 5: Embedding and Reporting. Decision integration Board reporting Review cycles Continuous improvement Capstone: Risk appetite framework Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11928 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11928 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11908 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11908 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16291 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16291 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11918 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11918 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11904 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11904 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11915 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11915 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11925 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11925 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11922 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11922 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16292 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16292 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11912 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11912 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11929 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11929 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11909 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11909 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11919 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11919 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16293 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16293 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11905 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11905 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11916 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11916 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11926 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11926 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11923 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11923 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11913 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11913 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16294 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16294 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11930 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11930 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11910 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11910 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11920 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11920 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16295 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16295 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11906 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11906 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11917 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11917 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11927 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11927 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11924 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11924 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16296 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16296 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11914 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11914 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11931 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11931 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11911 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11911 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11921 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11921 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11907 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11907 ## ISO 14001 Environmental Management Systems URL: https://smarthorizon.uk/course/iso-14001-environmental-management-systems Brochure: https://smarthorizon.uk/course/iso-14001-environmental-management-systems/brochure.pdf Course reference: iso-14001-environmental-management-systems Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: ISO 14001 helps organisations manage environmental responsibilities systematically. This course covers the standard's requirements, environmental aspects and impacts, compliance obligations, objectives, operational control, emergency preparedness, performance evaluation and integration with other management systems. Why attend: Customers, regulators and investors expect strong environmental management. This course helps you implement or improve an ISO 14001 system. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses aspect and impact workshops, case studies, documentation reviews and implementation planning. It is not a certified auditor course. Target audience: This course is suitable for: Environmental managers Quality and HSE professionals Operations managers Sustainability professionals Internal auditors Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Rome, Barcelona Course objectives: - Explain the structure and requirements of ISO 14001 - Identify environmental aspects and significant impacts - Determine compliance obligations - Set objectives and plan actions - Implement operational controls and emergency preparedness - Evaluate performance and drive improvement Target competencies: - EMS implementation - Aspect and impact assessment - Compliance obligations - Operational control - Performance evaluation - Continual improvement Course outline: - Day 1: ISO 14001 Overview. Environmental management Structure of the standard Benefits Context and scope Exercise: Context analysis - Day 2: Aspects and Obligations. Aspects and impacts Significance criteria Life cycle perspective Compliance obligations Workshop: Aspects register - Day 3: Planning and Support. Objectives Risks and opportunities Competence and awareness Documentation Exercise: Objective setting - Day 4: Operation. Operational control Contractors Emergency preparedness Communication Case study: Environmental incident - Day 5: Evaluation and Improvement. Monitoring and measurement Internal audit Management review Improvement Capstone: EMS implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11947 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11947 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16297 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16297 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11932 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11932 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11943 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11943 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11954 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11954 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11951 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11951 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11940 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11940 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11957 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11957 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16298 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16298 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11937 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11937 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11948 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11948 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11933 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11933 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11944 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11944 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16299 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16299 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11955 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11955 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11952 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11952 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11941 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11941 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11958 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11958 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16300 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16300 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11938 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11938 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11949 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11949 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11934 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11934 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11945 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11945 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16301 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16301 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11956 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11956 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11953 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11953 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11942 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11942 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11959 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11959 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16302 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16302 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11939 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11939 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11950 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11950 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11935 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11935 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11946 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11946 ## Problem Solving with 8D and A3 Methods URL: https://smarthorizon.uk/course/problem-solving-with-8d-and-a3-methods Brochure: https://smarthorizon.uk/course/problem-solving-with-8d-and-a3-methods/brochure.pdf Course reference: problem-solving-with-8d-and-a3-methods Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Structured problem-solving methods help teams find and eliminate root causes rather than treating symptoms. This course teaches the 8D discipline and A3 thinking, including problem definition, containment, root cause analysis, corrective and preventive actions, verification and standardisation. Why attend: Recurring problems waste time and damage customer trust. This course gives teams a disciplined approach to solving problems for good. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses real problem cases, team exercises, A3 writing practice and coaching. Target audience: This course is suitable for: Quality engineers and managers Production and operations staff Continuous improvement practitioners Supplier quality engineers Team leaders Destinations: Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Rome, Barcelona Course objectives: - Define problems clearly using facts and data - Apply the 8D problem-solving process - Use A3 thinking to structure and communicate problems - Identify root causes with appropriate tools - Implement and verify corrective and preventive actions - Standardise solutions and share learning Target competencies: - Problem definition - 8D methodology - A3 thinking - Root cause analysis - Corrective action - Standardisation Course outline: - Day 1: Structured Problem Solving. Why problems recur Problem-solving methods Team roles Data and facts Exercise: Problem statements - Day 2: 8D Disciplines 1–4. Team formation Problem description Containment Root cause analysis Workshop: 8D case part one - Day 3: 8D Disciplines 5–8. Corrective actions Implementation and verification Preventing recurrence Team recognition Workshop: 8D case part two - Day 4: A3 Thinking. A3 structure Current and target condition Countermeasures Coaching with A3 Practice: Writing an A3 - Day 5: Embedding Problem Solving. Standardisation Sharing lessons Building capability Measuring effectiveness Capstone: Problem-solving presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11974 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11974 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11960 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11960 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11970 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11970 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11981 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11981 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16303 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16303 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11978 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11978 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11967 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11967 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11985 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11985 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11964 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11964 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16304 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16304 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11975 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11975 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11961 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11961 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11971 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11971 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11982 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11982 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16305 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16305 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11979 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11979 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11968 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11968 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11986 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11986 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11965 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11965 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16306 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16306 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11976 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11976 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11962 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11962 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11972 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11972 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11983 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11983 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16307 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16307 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 11980 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11980 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11969 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11969 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11987 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11987 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11966 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11966 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16308 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16308 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 11977 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11977 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11963 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11963 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11973 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11973 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 11984 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11984 ## Failure Mode and Effects Analysis (FMEA) for Quality URL: https://smarthorizon.uk/course/failure-mode-and-effects-analysis-fmea-for-quality Brochure: https://smarthorizon.uk/course/failure-mode-and-effects-analysis-fmea-for-quality/brochure.pdf Course reference: failure-mode-and-effects-analysis-fmea-for-quality Catalogue record updated: 2026-10-25T19:07:01.663Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: FMEA is a structured method to identify potential failures in designs and processes and prioritise actions to prevent them. This course covers design and process FMEA, function analysis, failure modes, effects and causes, risk prioritisation, action planning, control plans and linking FMEA to continuous improvement. Why attend: Preventing failures is cheaper than correcting them. This course helps you apply FMEA effectively to improve quality and reliability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses team FMEA workshops on realistic cases, templates and facilitation practice. Target audience: This course is suitable for: Quality engineers Design and process engineers Manufacturing and operations engineers Reliability engineers Continuous improvement professionals Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Vienna, London, Barcelona, Rome Course objectives: - Explain the purpose and types of FMEA - Define scope, structure and functions - Identify failure modes, effects and causes - Prioritise risks using appropriate methods - Develop preventive and detection actions - Link FMEA to control plans and improvement Target competencies: - FMEA facilitation - Function analysis - Failure mode identification - Risk prioritisation - Control planning - Preventive action Course outline: - Day 1: FMEA Fundamentals. Purpose and benefits Design and process FMEA Standards and approaches Team roles Exercise: FMEA scoping - Day 2: Structure and Function. Structure analysis Function analysis Requirements Interfaces Workshop: Structure and function - Day 3: Failure Analysis. Failure modes Effects and causes Severity, occurrence and detection Action priority Workshop: Failure analysis - Day 4: Actions and Controls. Preventive actions Detection controls Control plans Verification Case study: Process FMEA - Day 5: Using FMEA. Facilitation tips Living FMEAs Linking to improvement Common mistakes Capstone: FMEA review Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11998 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11998 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16309 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16309 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12009 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12009 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12005 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12005 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11995 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11995 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12013 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12013 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11992 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11992 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12002 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12002 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16310 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16310 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11989 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11989 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 11999 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11999 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12010 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12010 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16311 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16311 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12006 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12006 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11996 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11996 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12014 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12014 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11993 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11993 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16312 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16312 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12003 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12003 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11990 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11990 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12000 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12000 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12011 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12011 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12007 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12007 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16313 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16313 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 11997 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11997 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12015 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12015 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 11994 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11994 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12004 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12004 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16314 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16314 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 11991 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-11991 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12001 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12001 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12012 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12012 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12008 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12008 ## Supplier Quality Management URL: https://smarthorizon.uk/course/supplier-quality-management Brochure: https://smarthorizon.uk/course/supplier-quality-management/brochure.pdf Course reference: supplier-quality-management Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Product and service quality depends heavily on suppliers. This course covers supplier quality requirements, supplier selection and qualification, audits, incoming inspection, performance monitoring, non-conformance management, supplier development and collaboration with procurement. Why attend: Supplier quality problems cause defects, delays and recalls. This course helps you build a robust supplier quality system. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, audit planning exercises, scorecard workshops and corrective action scenarios. Target audience: This course is suitable for: Supplier quality engineers Quality managers Procurement professionals Manufacturing engineers Auditors Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Barcelona, Cape Town Course objectives: - Define supplier quality requirements - Qualify and approve suppliers - Plan and conduct supplier audits - Monitor supplier quality performance - Manage non-conformances and corrective actions - Develop suppliers' quality capability Target competencies: - Supplier qualification - Supplier auditing - Quality requirements - Performance monitoring - Corrective action - Supplier development Course outline: - Day 1: Supplier Quality Fundamentals. Role of supplier quality Quality agreements Risk-based approach Collaboration with procurement Exercise: Supplier risk review - Day 2: Qualification. Supplier selection Approval process First article inspection Production part approval concepts Workshop: Qualification plan - Day 3: Audits and Inspection. Supplier audits Incoming inspection Sampling Certificates Exercise: Audit planning - Day 4: Performance and Non-Conformance. Scorecards Non-conformance handling 8D with suppliers Cost recovery Case study: Supplier quality crisis - Day 5: Development. Supplier development Capability building Continuous improvement Recognition Capstone: Supplier quality plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12026 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12026 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16315 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16315 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12037 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12037 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12033 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12033 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12022 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12022 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12041 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12041 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12019 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12019 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12030 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12030 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16316 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16316 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12016 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12016 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12027 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12027 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12038 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12038 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16317 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16317 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12034 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12034 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12023 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12023 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12042 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12042 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12020 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12020 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16318 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16318 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12031 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12031 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12017 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12017 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12028 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12028 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12039 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12039 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12035 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12035 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16319 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16319 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12024 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12024 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12043 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12043 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12021 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12021 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16320 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16320 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12032 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12032 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12018 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12018 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12029 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12029 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12040 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12040 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12036 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12036 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12025 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12025 ## Cost of Quality and the Cost of Poor Quality URL: https://smarthorizon.uk/course/cost-of-quality-and-the-cost-of-poor-quality Brochure: https://smarthorizon.uk/course/cost-of-quality-and-the-cost-of-poor-quality/brochure.pdf Course reference: cost-of-quality-and-the-cost-of-poor-quality Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Quality-related costs are often hidden in rework, scrap, complaints and lost customers. This course explains cost of quality models, identifying and measuring prevention, appraisal and failure costs, building a cost of quality report and using the results to prioritise improvement. Why attend: Making quality costs visible helps secure management attention and investment. This course gives you the tools to quantify and reduce the cost of poor quality. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses data exercises, case studies and improvement prioritisation workshops. Target audience: This course is suitable for: Quality managers Finance and controlling professionals Operations managers Continuous improvement professionals Senior managers Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Vienna, Rome Course objectives: - Explain cost of quality models - Identify prevention, appraisal and failure costs - Collect and estimate quality cost data - Build cost of quality reports - Prioritise improvements using cost data - Track savings from quality improvement Target competencies: - Cost of quality analysis - Data collection - Quality reporting - Improvement prioritisation - Savings tracking - Business case development Course outline: - Day 1: Cost of Quality Concepts. Why measure quality costs PAF model Hidden costs Cost of poor quality Exercise: Identifying quality costs - Day 2: Data Collection. Data sources Estimation methods Working with finance Data quality Workshop: Data collection plan - Day 3: Reporting. Cost of quality reports Trends and ratios Presenting to management Benchmarks Lab: Building a report - Day 4: Driving Improvement. Pareto analysis Prioritisation Business cases Prevention investment Case study: Reducing failure costs - Day 5: Sustaining. Tracking savings Integration with KPIs Governance Culture Capstone: Cost of quality programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12060 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12060 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16321 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16321 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12050 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12050 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12068 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12068 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12047 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12047 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12057 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12057 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12044 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12044 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12054 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12054 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16322 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16322 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12065 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12065 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12061 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12061 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12051 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12051 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12069 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12069 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16323 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16323 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12048 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12048 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12058 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12058 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12045 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12045 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12055 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12055 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16324 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16324 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12066 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12066 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12062 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12062 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12052 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12052 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12070 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12070 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16325 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16325 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12049 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12049 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12059 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12059 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12046 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12046 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12056 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12056 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16326 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16326 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12067 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12067 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12063 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12063 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12053 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12053 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12071 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12071 ## ISO 22000 Food Safety Management Systems URL: https://smarthorizon.uk/course/iso-22000-food-safety-management-systems Brochure: https://smarthorizon.uk/course/iso-22000-food-safety-management-systems/brochure.pdf Course reference: iso-22000-food-safety-management-systems Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: ISO 22000 integrates HACCP principles with management system requirements to ensure food safety throughout the food chain. This course covers prerequisite programmes, hazard analysis, HACCP and operational PRP plans, traceability, emergency preparedness, verification and continual improvement. Why attend: Food safety failures can harm consumers and destroy brands. This course helps food businesses implement and maintain robust food safety systems. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses hazard analysis workshops, HACCP plan exercises, case studies and implementation planning. It is not a certified auditor course. Target audience: This course is suitable for: Food safety and quality managers Production managers in food businesses HACCP team members Auditors Hospitality and catering managers Destinations: Kuala Lumpur, Vienna, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Rome, Cape Town Course objectives: - Explain ISO 22000 structure and requirements - Implement prerequisite programmes - Conduct hazard analysis - Develop HACCP and OPRP plans - Manage traceability, recall and emergencies - Verify, validate and improve the system Target competencies: - Food safety management - Prerequisite programmes - Hazard analysis - HACCP planning - Traceability - Verification Course outline: - Day 1: Food Safety Fundamentals. Food safety hazards Regulatory context ISO 22000 structure Management commitment Exercise: Hazard identification - Day 2: Prerequisite Programmes. Hygiene and sanitation Pest control Supplier control Personnel practices Workshop: PRP review - Day 3: Hazard Analysis and HACCP. Hazard analysis steps Critical control points OPRPs Monitoring and corrective actions Workshop: HACCP plan - Day 4: Traceability and Emergencies. Traceability systems Recall procedures Emergency preparedness Food fraud and defence Case study: Product recall - Day 5: Verification and Improvement. Verification and validation Internal audit Management review Continual improvement Capstone: Implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12089 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12089 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16327 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16327 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12079 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12079 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12096 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12096 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12075 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12075 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12086 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12086 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12072 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12072 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12083 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12083 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16328 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16328 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12093 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12093 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12090 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12090 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12080 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12080 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16329 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16329 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12097 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12097 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12076 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12076 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12087 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12087 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12073 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12073 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16330 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16330 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12084 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12084 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12094 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12094 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12091 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12091 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12081 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12081 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12098 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12098 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16331 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16331 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12077 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12077 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12088 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12088 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12074 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12074 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16332 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16332 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12085 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12085 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12095 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12095 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12092 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12092 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12082 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12082 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12099 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12099 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12078 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12078 ## ISO/IEC 17025 Laboratory Quality Management URL: https://smarthorizon.uk/course/iso-iec-17025-laboratory-quality-management Brochure: https://smarthorizon.uk/course/iso-iec-17025-laboratory-quality-management/brochure.pdf Course reference: iso-iec-17025-laboratory-quality-management Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: ISO/IEC 17025 specifies requirements for the competence, impartiality and consistent operation of testing and calibration laboratories. This course covers structural and resource requirements, method validation, measurement uncertainty, quality assurance of results, reporting, management system requirements and preparing for accreditation. Why attend: Accreditation demonstrates that laboratory results are reliable. This course helps laboratory staff implement and maintain ISO/IEC 17025. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses requirement walkthroughs, uncertainty exercises, case studies and gap assessments. Target audience: This course is suitable for: Laboratory managers Quality managers in laboratories Technical staff and analysts Calibration professionals Auditors Destinations: Istanbul, Amsterdam, Singapore, London, Vienna, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Barcelona, Rome Course objectives: - Explain ISO/IEC 17025 requirements - Ensure impartiality and confidentiality - Manage personnel competence, equipment and traceability - Validate methods and estimate measurement uncertainty - Assure the quality of results and report correctly - Prepare for accreditation assessments Target competencies: - Laboratory quality systems - Competence management - Metrological traceability - Method validation - Measurement uncertainty - Accreditation readiness Course outline: - Day 1: ISO/IEC 17025 Overview. Purpose and structure General requirements Impartiality Structural requirements Exercise: Gap assessment - Day 2: Resources. Personnel competence Facilities and environment Equipment Traceability Workshop: Competence matrix - Day 3: Methods and Uncertainty. Method selection and validation Measurement uncertainty Sampling Handling items Lab: Uncertainty calculation - Day 4: Results and Reporting. Quality assurance of results Proficiency testing Reporting results Complaints and non-conforming work Case study: Reporting error - Day 5: Management System. Documentation Internal audit Management review Accreditation process Capstone: Accreditation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12124 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12124 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12103 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12103 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12114 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12114 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12100 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12100 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16333 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16333 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12111 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12111 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12121 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12121 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12118 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12118 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12108 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12108 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12125 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12125 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16334 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16334 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12104 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12104 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12115 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12115 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12101 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12101 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12112 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12112 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16335 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16335 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12122 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12122 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12119 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12119 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12109 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12109 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12126 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12126 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16336 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16336 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12105 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12105 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12116 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12116 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12102 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12102 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12113 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12113 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16337 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16337 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12123 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12123 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12120 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12120 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12110 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12110 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12127 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12127 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16338 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16338 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12106 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12106 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12117 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12117 ## Integrated Management Systems: ISO 9001, 14001 and 45001 URL: https://smarthorizon.uk/course/integrated-management-systems-iso-9001-14001-and-45001 Brochure: https://smarthorizon.uk/course/integrated-management-systems-iso-9001-14001-and-45001/brochure.pdf Course reference: integrated-management-systems-iso-9001-14001-and-45001 Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many organisations operate separate quality, environmental and health and safety systems. Integrating them reduces duplication and improves effectiveness. This course covers the common structure of ISO standards, integration approaches, combined risk processes, documentation, audits and management reviews. Why attend: Integrated systems save time and present a single, coherent approach to stakeholders. This course helps you design and implement an integrated management system. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses integration mapping, documentation design workshops, audit planning exercises and case studies. Target audience: This course is suitable for: Quality, environmental and HSE managers Management system coordinators Internal auditors Operations managers Consultants Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Explain the common structure of ISO management standards - Identify integration opportunities and challenges - Design integrated processes and documentation - Combine risk, objectives and legal compliance processes - Plan integrated internal audits - Conduct integrated management reviews Target competencies: - Management system integration - Process design - Integrated documentation - Combined risk management - Integrated auditing - Management review Course outline: - Day 1: Integration Fundamentals. Common structure of standards Benefits of integration Levels of integration Challenges Exercise: Integration assessment - Day 2: Context and Leadership. Combined context analysis Integrated policy Roles and responsibilities Interested parties Workshop: Integrated context - Day 3: Planning and Operation. Combined risk and opportunity process Objectives Legal compliance Operational control Exercise: Integrated risk register - Day 4: Documentation and Support. Integrated documentation Training and awareness Communication Document control Case study: Integrated manual - Day 5: Audit and Review. Integrated internal audits Non-conformities Management review Certification Capstone: Integration roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12152 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12152 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12132 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12132 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12142 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12142 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12128 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12128 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12139 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12139 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16339 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16339 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12149 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12149 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12146 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12146 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12136 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12136 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12153 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12153 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16340 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16340 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12133 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12133 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12143 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12143 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12129 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12129 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12140 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12140 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16341 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16341 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12150 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12150 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12147 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12147 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12137 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12137 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12154 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12154 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16342 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16342 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12134 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12134 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12144 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12144 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12130 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12130 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16343 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16343 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12141 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12141 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12151 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12151 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12148 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12148 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12138 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12138 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12155 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12155 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16344 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16344 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12135 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12135 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12145 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12145 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12131 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12131 ## Business Excellence Models and Benchmarking URL: https://smarthorizon.uk/course/business-excellence-models-and-benchmarking Brochure: https://smarthorizon.uk/course/business-excellence-models-and-benchmarking/brochure.pdf Course reference: business-excellence-models-and-benchmarking Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Business excellence models provide a holistic framework for assessing and improving organisational performance. This course covers excellence model principles, self-assessment, enablers and results, benchmarking methods, improvement prioritisation and preparing for excellence awards. Why attend: Excellence models help organisations identify strengths and improvement priorities across leadership, strategy, people, processes and results. This course shows you how to use them effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses self-assessment exercises, benchmarking case studies, scoring workshops and improvement planning. Target audience: This course is suitable for: Quality and excellence managers Strategy and performance professionals Senior managers Internal assessors Continuous improvement leaders Destinations: Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Istanbul, Amsterdam, Vienna, Cape Town Course objectives: - Explain business excellence principles and models - Conduct organisational self-assessments - Evaluate enablers and results - Plan and conduct benchmarking studies - Prioritise and plan improvements - Prepare for excellence recognition Target competencies: - Excellence model application - Self-assessment - Benchmarking - Performance analysis - Improvement planning - Award preparation Course outline: - Day 1: Business Excellence. Excellence concepts Major excellence models Benefits Excellence journey Exercise: Excellence maturity - Day 2: Self-Assessment. Assessment approaches Evidence gathering Scoring Consensus Workshop: Self-assessment - Day 3: Benchmarking. Types of benchmarking Planning a study Partners and data Learning from others Case study: Benchmarking project - Day 4: Improvement. Prioritising opportunities Improvement projects Linking to strategy Measuring results Exercise: Improvement plan - Day 5: Recognition and Sustainability. Award processes Submission writing Site visits Sustaining excellence Capstone: Excellence roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16345 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16345 - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12171 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12171 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12156 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12156 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12167 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12167 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12178 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12178 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12175 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12175 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12164 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12164 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16346 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16346 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12181 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12181 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12161 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12161 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12172 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12172 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12157 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12157 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16347 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16347 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12168 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12168 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12179 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12179 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12176 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12176 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12165 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12165 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16348 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16348 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12182 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12182 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12162 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12162 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12173 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12173 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12158 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12158 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16349 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16349 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12169 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12169 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12180 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12180 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12177 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12177 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12166 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12166 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16350 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16350 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12183 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12183 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12163 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12163 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12174 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12174 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12159 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12159 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12170 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12170 ## 5S and Visual Management URL: https://smarthorizon.uk/course/5s-and-visual-management Brochure: https://smarthorizon.uk/course/5s-and-visual-management/brochure.pdf Course reference: 5s-and-visual-management Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: 5S and visual management create organised, safe and efficient workplaces where problems are visible immediately. This course covers sort, set in order, shine, standardise and sustain, visual controls, visual performance boards, audits and leadership routines for sustaining results in offices, warehouses and production areas. Why attend: Disorganised workplaces waste time and hide problems. This course gives you practical tools to implement and sustain 5S and visual management. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses workplace simulations, before-and-after case studies, audit exercises and implementation planning. Target audience: This course is suitable for: Production and warehouse supervisors Continuous improvement practitioners Operations managers Office and administrative managers Team leaders Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Rome, Barcelona Course objectives: - Explain the principles and benefits of 5S - Apply each step of 5S in practice - Design visual controls and standards - Create visual performance boards - Audit and sustain 5S - Lead daily management routines Target competencies: - 5S implementation - Workplace organisation - Visual controls - Performance boards - 5S auditing - Daily management Course outline: - Day 1: 5S Foundations. Lean and 5S Benefits Common failures Workplace assessment Exercise: Workplace audit - Day 2: Sort and Set in Order. Red-tagging Storage principles Labelling Layout Simulation: Organising a workspace - Day 3: Shine and Standardise. Cleaning as inspection Standards and checklists Visual standards Responsibilities Workshop: Standards design - Day 4: Visual Management. Visual controls Andon and signals Performance boards Office visual management Exercise: Designing a board - Day 5: Sustain. 5S audits Leadership routines Engagement Continuous improvement Capstone: 5S implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12198 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12198 - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16351 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16351 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12184 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12184 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12194 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12194 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12205 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12205 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12202 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12202 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12191 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12191 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12209 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12209 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16352 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16352 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12188 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12188 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12199 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12199 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12185 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12185 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12195 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12195 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16353 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16353 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12206 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12206 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12203 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12203 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12192 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12192 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16354 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16354 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12210 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12210 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12189 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12189 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12200 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12200 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12186 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12186 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12196 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12196 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16355 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16355 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12207 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12207 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12204 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12204 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12193 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12193 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12211 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12211 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16356 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16356 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12190 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12190 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12201 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12201 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12187 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12187 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12197 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12197 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12208 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12208 ## Healthcare Quality and Patient Safety URL: https://smarthorizon.uk/course/healthcare-quality-and-patient-safety Brochure: https://smarthorizon.uk/course/healthcare-quality-and-patient-safety/brochure.pdf Course reference: healthcare-quality-and-patient-safety Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Healthcare organisations must deliver safe, effective and patient-centred care. This course covers healthcare quality frameworks, patient safety principles, incident reporting and investigation, clinical risk management, quality improvement methods, accreditation and measuring quality. Why attend: Avoidable harm affects patients and erodes trust. This course gives healthcare professionals practical tools to improve quality and safety. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses healthcare case studies, incident analysis exercises, improvement projects and discussions. Target audience: This course is suitable for: Healthcare quality and patient safety managers Nurses and clinicians Hospital managers Clinical governance staff Accreditation coordinators Destinations: Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Vienna, Singapore, London, Cape Town, Barcelona Course objectives: - Explain healthcare quality dimensions and frameworks - Promote a strong patient safety culture - Report, investigate and learn from incidents - Manage clinical risk - Apply quality improvement methods - Measure quality and prepare for accreditation Target competencies: - Healthcare quality - Patient safety culture - Incident investigation - Clinical risk management - Quality improvement - Quality measurement Course outline: - Day 1: Healthcare Quality. Quality dimensions Patient-centred care Quality frameworks Governance Exercise: Quality assessment - Day 2: Patient Safety. Human factors Safety culture Common adverse events Safety practices Workshop: Safety culture review - Day 3: Incidents and Risk. Incident reporting Root cause analysis Learning from incidents Clinical risk registers Case study: Incident investigation - Day 4: Quality Improvement. Improvement models PDSA cycles Measurement for improvement Engaging staff Exercise: Improvement project - Day 5: Measurement and Accreditation. Quality indicators Patient feedback Accreditation Sustaining improvement Capstone: Quality and safety plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12222 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12222 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16357 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16357 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12233 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12233 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12229 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12229 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12219 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12219 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12237 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12237 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12216 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12216 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16358 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16358 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12226 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12226 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12213 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12213 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12223 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12223 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12234 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12234 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16359 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16359 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12230 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12230 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12220 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12220 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12238 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12238 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12217 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12217 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16360 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16360 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12227 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12227 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12214 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12214 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12224 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12224 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12235 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12235 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12231 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12231 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16361 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16361 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12221 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12221 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12239 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12239 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12218 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12218 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12228 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12228 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16362 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16362 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12215 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12215 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12225 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12225 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12236 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12236 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12232 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12232 ## Total Productive Maintenance (TPM) URL: https://smarthorizon.uk/course/total-productive-maintenance-tpm Brochure: https://smarthorizon.uk/course/total-productive-maintenance-tpm/brochure.pdf Course reference: total-productive-maintenance-tpm Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Total productive maintenance involves operators, maintenance and management in maximising equipment effectiveness. This course covers TPM pillars, overall equipment effectiveness, autonomous maintenance, planned maintenance, focused improvement, early equipment management and TPM implementation. Why attend: Equipment losses reduce output and quality. This course helps you implement TPM to increase reliability and productivity. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses OEE exercises, autonomous maintenance workshops, case studies and implementation planning. Target audience: This course is suitable for: Maintenance and production managers Reliability engineers Continuous improvement professionals Supervisors and operators Plant managers Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Explain TPM principles and pillars - Measure and analyse overall equipment effectiveness - Implement autonomous maintenance - Strengthen planned maintenance - Lead focused improvement on equipment losses - Plan and sustain TPM implementation Target competencies: - OEE analysis - Autonomous maintenance - Planned maintenance - Loss reduction - TPM implementation - Team engagement Course outline: - Day 1: TPM Foundations. Origins and principles Eight pillars Six big losses Benefits Exercise: Loss identification - Day 2: OEE. Availability, performance and quality Data collection Analysing OEE Targets Lab: OEE calculation - Day 3: Autonomous Maintenance. Seven steps Cleaning and inspection Standards Operator skills Workshop: Autonomous maintenance plan - Day 4: Planned Maintenance and Improvement. Planned maintenance pillar Focused improvement Quality maintenance Early equipment management Case study: TPM success - Day 5: Implementation. Implementation roadmap Organisation and training Audits Sustaining TPM Capstone: TPM plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12250 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12250 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12261 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12261 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12257 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12257 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12246 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12246 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12265 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12265 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16363 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16363 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12243 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12243 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12254 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12254 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12240 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12240 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12251 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12251 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12262 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12262 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16364 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16364 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12258 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12258 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12247 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12247 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12266 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12266 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16365 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16365 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12244 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12244 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12255 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12255 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12241 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12241 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12252 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12252 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16366 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16366 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12263 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12263 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12259 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12259 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12248 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12248 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12267 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12267 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12245 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12245 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16367 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16367 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12256 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12256 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12242 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12242 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12253 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12253 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16368 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16368 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12264 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12264 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12260 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12260 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12249 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12249 ## Media Training for Executives URL: https://smarthorizon.uk/course/media-training-for-executives Brochure: https://smarthorizon.uk/course/media-training-for-executives/brochure.pdf Course reference: media-training-for-executives Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Executives represent their organisations in interviews, press conferences and public events. This course prepares leaders to communicate key messages confidently, handle difficult questions, perform in different media formats and avoid common pitfalls, with realistic recorded interview practice. Why attend: A poor interview can damage reputation within minutes. This course helps you communicate clearly and credibly under media pressure. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is highly practical, with recorded mock interviews, playback and feedback, message development and scenario practice. Target audience: This course is suitable for: Senior executives and spokespeople Communications and PR professionals Subject matter experts Public sector leaders Business owners Destinations: Vienna, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Rome, Barcelona Course objectives: - Understand how media work and what journalists need - Develop clear key messages - Handle difficult and hostile questions - Perform in television, radio, print and online interviews - Manage press conferences and statements - Communicate effectively during crises Target competencies: - Message development - Interview technique - Bridging - Body language - Crisis interviews - Media relations Course outline: - Day 1: Understanding the Media. How newsrooms work What makes news Journalist expectations Interview types Exercise: Media analysis - Day 2: Key Messages. Message development Proof points Soundbites Audience focus Workshop: Message house - Day 3: Interview Technique. Bridging and blocking Difficult questions Body language and voice Avoiding pitfalls Practice: Recorded interviews - Day 4: Formats. Television and radio Print and online Podcasts and video Press conferences Practice: Format-specific interviews - Day 5: Crisis Media. Crisis interview principles Holding statements Apologies Ongoing media management Capstone: Crisis interview simulation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16369 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16369 - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12284 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12284 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12274 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12274 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12292 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12292 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12271 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12271 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12281 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12281 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12268 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12268 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16370 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16370 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12278 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12278 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12289 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12289 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12285 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12285 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12275 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12275 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16371 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16371 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12293 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12293 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12272 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12272 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12282 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12282 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12269 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12269 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16372 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16372 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12279 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12279 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12290 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12290 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12286 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12286 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12276 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12276 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12294 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12294 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16373 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16373 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12273 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12273 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12283 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12283 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12270 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12270 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16374 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16374 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12280 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12280 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12291 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12291 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12287 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12287 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12277 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12277 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12295 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12295 ## Writing for Public Relations and Press Releases URL: https://smarthorizon.uk/course/writing-for-public-relations-and-press-releases Brochure: https://smarthorizon.uk/course/writing-for-public-relations-and-press-releases/brochure.pdf Course reference: writing-for-public-relations-and-press-releases Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Clear, newsworthy writing is fundamental to public relations. This course covers news values, press release structure, headlines, quotes, media advisories, statements, features, speeches and digital content, with practical writing and editing exercises. Why attend: Journalists ignore poorly written releases. This course helps you write content that gets attention and coverage. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is a writing workshop, with exercises, editing practice and individual feedback. Target audience: This course is suitable for: PR and communications professionals Marketing professionals Corporate communication staff Public sector communicators Writers and editors Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Vienna, Rome, Barcelona Course objectives: - Identify news angles and newsworthiness - Write effective press releases - Craft headlines and quotes - Write media advisories and statements - Adapt writing for digital channels - Edit for clarity and accuracy Target competencies: - News judgement - Press release writing - Headline writing - Statement drafting - Digital writing - Editing Course outline: - Day 1: Writing for the Media. News values Journalist needs Writing style Plain language Exercise: Finding the angle - Day 2: Press Releases. Structure Headlines and leads Quotes Boilerplate Workshop: Writing a release - Day 3: Other PR Formats. Media advisories Statements Fact sheets Feature articles Exercise: Statement writing - Day 4: Digital Writing. Web and social content SEO basics Multimedia Newsrooms online Workshop: Digital adaptation - Day 5: Editing. Self-editing Accuracy and approval Style guides Distribution Capstone: PR writing portfolio Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12313 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12313 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12303 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12303 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12320 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12320 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12299 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12299 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16375 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16375 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12310 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12310 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12296 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12296 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12307 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12307 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12317 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12317 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12314 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12314 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16376 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16376 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12304 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12304 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12321 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12321 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12300 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12300 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12311 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12311 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16377 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16377 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12297 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12297 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12308 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12308 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12318 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12318 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16378 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16378 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12315 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12315 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12305 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12305 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12322 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12322 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12301 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12301 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16379 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16379 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12312 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12312 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12298 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12298 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12309 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12309 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12319 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12319 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12316 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12316 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16380 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16380 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12306 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12306 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12323 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12323 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12302 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12302 ## Government Relations and Public Affairs URL: https://smarthorizon.uk/course/government-relations-and-public-affairs Brochure: https://smarthorizon.uk/course/government-relations-and-public-affairs/brochure.pdf Course reference: government-relations-and-public-affairs Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations need to engage constructively with governments, regulators and policymakers. This course covers policy processes, stakeholder mapping, public affairs strategy, advocacy and lobbying ethics, coalition building, position papers and measuring public affairs impact. Why attend: Regulation and public policy can significantly affect organisations. This course helps you engage effectively and ethically with decision-makers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses policy case studies, stakeholder mapping, position paper writing and advocacy role plays. Target audience: This course is suitable for: Government relations and public affairs professionals Corporate affairs managers Regulatory affairs staff Association and NGO professionals Senior executives Destinations: Istanbul, Vienna, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Rome, Barcelona Course objectives: - Understand policy-making and regulatory processes - Map political and regulatory stakeholders - Develop public affairs strategies - Prepare position papers and briefings - Build coalitions and engage ethically - Measure public affairs impact Target competencies: - Policy analysis - Stakeholder mapping - Advocacy strategy - Position papers - Coalition building - Ethical engagement Course outline: - Day 1: Policy Environment. How policy is made Institutions and actors Regulatory processes Public affairs role Exercise: Policy landscape - Day 2: Stakeholders. Stakeholder mapping Influence analysis Relationship building Monitoring Workshop: Stakeholder map - Day 3: Strategy and Content. Public affairs strategy Position papers Evidence Briefings Exercise: Position paper - Day 4: Advocacy. Advocacy techniques Coalitions Transparency and ethics Consultations Role play: Policymaker meeting - Day 5: Measurement. Public affairs metrics Reporting Risk management Continuous engagement Capstone: Public affairs plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12348 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12348 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16381 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16381 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12327 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12327 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12338 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12338 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12324 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12324 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12335 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12335 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12345 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12345 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12342 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12342 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16382 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16382 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12332 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12332 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12349 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12349 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12328 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12328 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12339 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12339 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16383 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16383 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12325 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12325 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12336 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12336 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12346 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12346 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12343 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12343 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16384 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16384 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12333 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12333 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12350 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12350 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12329 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12329 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12340 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12340 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16385 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16385 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12326 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12326 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12337 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12337 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12347 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12347 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12344 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12344 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16386 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16386 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12334 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12334 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12351 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12351 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12330 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12330 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12341 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12341 ## Press Office Management and Media Monitoring URL: https://smarthorizon.uk/course/press-office-management-and-media-monitoring Brochure: https://smarthorizon.uk/course/press-office-management-and-media-monitoring/brochure.pdf Course reference: press-office-management-and-media-monitoring Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A professional press office manages media enquiries, proactive news and monitoring efficiently. This course covers press office structure and processes, enquiry handling, media lists, proactive planning, approvals, monitoring and analysis tools, and reporting. Why attend: Slow or inconsistent media responses harm relationships and reputation. This course helps you run an effective press office. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses press office simulations, process design workshops, monitoring tool demonstrations and case studies. Target audience: This course is suitable for: Press officers and media relations staff Communications managers PR professionals Public sector communicators Spokespeople Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Rome, Cape Town, Barcelona Course objectives: - Organise press office roles and processes - Handle media enquiries professionally - Plan proactive media activity - Manage approvals and messaging consistency - Monitor and analyse media coverage - Report press office performance Target competencies: - Press office operations - Enquiry handling - Media planning - Approval workflows - Media monitoring - Coverage analysis Course outline: - Day 1: Press Office Role. Purpose and structure Roles Media relationships Standards Exercise: Press office review - Day 2: Handling Enquiries. Enquiry process Deadlines Holding lines Escalation Simulation: Enquiry handling - Day 3: Proactive Planning. News grid Media lists Story development Events Workshop: Proactive plan - Day 4: Monitoring. Monitoring tools Social listening Sentiment Alerts Demonstration: Monitoring - Day 5: Reporting. Coverage analysis Reporting to leadership Evaluation Improvement Capstone: Press office plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12376 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12376 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12356 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12356 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12366 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12366 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12352 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12352 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12363 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12363 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16387 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16387 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12373 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12373 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12370 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12370 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12360 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12360 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12377 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12377 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16388 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16388 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12357 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12357 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12367 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12367 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12353 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12353 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12364 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12364 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16389 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16389 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12374 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12374 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12371 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12371 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12361 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12361 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12378 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12378 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16390 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16390 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12358 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12358 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12368 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12368 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12354 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12354 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16391 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16391 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12365 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12365 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12375 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12375 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12372 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12372 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12362 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12362 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12379 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12379 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16392 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16392 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12359 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12359 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12369 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12369 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12355 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12355 ## Digital PR and Influencer Relations URL: https://smarthorizon.uk/course/digital-pr-and-influencer-relations Brochure: https://smarthorizon.uk/course/digital-pr-and-influencer-relations/brochure.pdf Course reference: digital-pr-and-influencer-relations Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Digital PR combines traditional media relations with online channels, content and influencers. This course covers digital PR strategy, online media and link earning, social media, influencer identification and partnerships, disclosure rules, measurement and risk management. Why attend: Audiences increasingly discover brands online through creators and digital media. This course helps you plan effective digital PR and influencer programmes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses campaign case studies, influencer selection exercises, campaign planning workshops and measurement activities. Target audience: This course is suitable for: PR and communications professionals Digital marketers Brand managers Social media managers Agency professionals Destinations: Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Barcelona, Vienna Course objectives: - Develop digital PR strategies - Earn coverage and links from online media - Identify and evaluate influencers - Plan influencer partnerships and contracts - Comply with disclosure and advertising rules - Measure digital PR and influencer impact Target competencies: - Digital PR strategy - Online media relations - Influencer selection - Partnership management - Disclosure compliance - Impact measurement Course outline: - Day 1: Digital PR. Evolution of PR Digital PR goals Owned, earned, shared and paid Trends Exercise: Digital audit - Day 2: Online Media. Digital journalists Data-led stories Link earning Newsjacking Workshop: Story ideas - Day 3: Influencers. Influencer types Selection criteria Fake followers Relationship building Exercise: Influencer shortlist - Day 4: Campaigns and Compliance. Campaign planning Contracts and briefs Disclosure rules Brand safety Case study: Influencer campaign - Day 5: Measurement. Metrics Attribution Reporting Optimisation Capstone: Digital PR plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12395 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12395 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12380 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12380 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12391 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12391 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12402 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12402 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16393 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16393 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12399 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12399 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12388 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12388 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12405 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12405 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12385 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12385 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16394 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16394 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12396 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12396 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12381 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12381 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12392 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12392 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12403 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12403 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16395 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16395 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12400 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12400 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12389 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12389 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12406 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12406 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12386 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12386 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16396 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16396 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12397 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12397 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12382 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12382 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12393 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12393 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12404 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12404 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16397 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16397 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12401 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12401 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12390 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12390 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12407 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12407 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12387 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12387 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12398 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12398 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16398 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16398 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12383 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12383 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12394 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12394 ## PR Measurement and Evaluation URL: https://smarthorizon.uk/course/pr-measurement-and-evaluation Brochure: https://smarthorizon.uk/course/pr-measurement-and-evaluation/brochure.pdf Course reference: pr-measurement-and-evaluation Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: PR professionals must demonstrate the value of their work. This course covers measurement principles, setting measurable objectives, outputs, outtakes and outcomes, media analysis, surveys, digital metrics, linking PR to business results and reporting. Why attend: Counting clippings no longer satisfies leadership. This course helps you measure what matters and show PR's contribution to organisational goals. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses measurement frameworks, data exercises, case studies and reporting workshops. Target audience: This course is suitable for: PR and communications professionals Communications managers Agency professionals Marketing professionals Internal communication specialists Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Vienna, Amsterdam, Rome, Barcelona Course objectives: - Apply recognised PR measurement principles - Set measurable communication objectives - Measure outputs, outtakes and outcomes - Analyse media and digital coverage - Link PR to business outcomes - Report results credibly Target competencies: - Measurement frameworks - Objective setting - Media analysis - Survey design - Outcome measurement - Reporting Course outline: - Day 1: Measurement Principles. Why measure PR Measurement principles Common mistakes Frameworks Exercise: Current practice review - Day 2: Objectives. Measurable objectives Linking to business goals Baselines Targets Workshop: Objectives - Day 3: Measuring Results. Outputs and outtakes Media analysis Surveys Digital metrics Lab: Media analysis - Day 4: Outcomes and Impact. Behavioural outcomes Reputation measures Business impact Attribution limits Case study: PR impact - Day 5: Reporting. Dashboards Storytelling with data Reporting cadence Improving programmes Capstone: Measurement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12422 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12422 - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16399 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16399 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12408 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12408 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12418 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12418 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12429 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12429 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12426 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12426 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12415 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12415 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12433 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12433 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16400 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16400 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12412 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12412 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12423 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12423 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12409 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12409 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16401 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16401 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12419 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12419 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12430 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12430 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12427 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12427 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12416 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12416 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16402 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16402 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12434 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12434 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12413 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12413 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12424 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12424 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12410 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12410 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12420 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12420 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16403 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16403 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12431 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12431 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12428 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12428 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12417 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12417 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16404 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16404 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12435 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12435 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12414 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12414 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12425 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12425 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12411 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12411 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12421 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12421 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12432 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12432 ## Employee Volunteering and Corporate Community Investment URL: https://smarthorizon.uk/course/employee-volunteering-and-corporate-community-investment Brochure: https://smarthorizon.uk/course/employee-volunteering-and-corporate-community-investment/brochure.pdf Course reference: employee-volunteering-and-corporate-community-investment Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Corporate community investment and employee volunteering strengthen communities, engage employees and build reputation. This course covers community investment strategy, partner selection, volunteering programme design, skills-based volunteering, governance, measurement of social impact and communication. Why attend: Well-designed programmes create real community benefit and engagement, while poorly designed ones look like public relations. This course helps you build meaningful programmes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, programme design workshops, impact measurement exercises and partner evaluation. Target audience: This course is suitable for: CSR and community investment managers HR and engagement professionals Corporate communications professionals Sustainability managers Foundation and NGO partnership managers Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Develop a community investment strategy - Select and manage community partners - Design employee volunteering programmes - Implement skills-based and pro bono volunteering - Measure social and business impact - Communicate community investment credibly Target competencies: - Community investment strategy - Partner management - Volunteering programme design - Impact measurement - Stakeholder engagement - Responsible communication Course outline: - Day 1: Community Investment. Purpose and benefits Strategy alignment Focus areas Stakeholder expectations Exercise: Programme review - Day 2: Partners. Partner selection Due diligence Partnership agreements Relationship management Workshop: Partner evaluation - Day 3: Volunteering Programmes. Programme models Skills-based volunteering Employee engagement Logistics and safety Exercise: Programme design - Day 4: Impact Measurement. Inputs, outputs and outcomes Social impact frameworks Data collection Reporting Case study: Impact report - Day 5: Communication and Governance. Governance Budgeting Communication Avoiding tokenism Capstone: Community investment plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12446 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12446 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12457 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12457 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12453 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12453 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12443 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12443 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12461 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12461 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16405 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16405 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12440 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12440 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12450 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12450 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12437 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12437 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12447 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12447 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16406 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16406 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12458 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12458 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12454 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12454 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12444 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12444 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12462 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12462 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16407 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16407 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12441 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12441 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12451 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12451 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12438 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12438 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12448 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12448 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16408 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16408 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12459 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12459 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12455 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12455 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12445 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12445 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12463 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12463 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16409 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16409 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12442 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12442 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12452 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12452 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12439 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12439 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12449 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12449 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16410 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16410 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12460 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12460 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12456 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12456 ## Speechwriting and Executive Communications URL: https://smarthorizon.uk/course/speechwriting-and-executive-communications Brochure: https://smarthorizon.uk/course/speechwriting-and-executive-communications/brochure.pdf Course reference: speechwriting-and-executive-communications Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Executive speeches, presentations and messages shape how organisations are perceived. This course covers understanding the speaker and audience, structure, storytelling, rhetorical techniques, writing for the ear, executive messages and coaching speakers. Why attend: Memorable speeches inspire and persuade; forgettable ones waste opportunities. This course helps you write powerful executive communications. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses writing workshops, speech analysis, rehearsal and feedback. Target audience: This course is suitable for: Speechwriters Executive communications professionals PR and corporate communication staff Chiefs of staff Senior leaders Destinations: Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Cape Town, Vienna Course objectives: - Understand the speaker, audience and occasion - Structure speeches for impact - Use storytelling and rhetorical techniques - Write for spoken delivery - Draft executive messages and letters - Support speakers in rehearsal and delivery Target competencies: - Audience analysis - Speech structure - Storytelling - Rhetorical techniques - Executive writing - Speaker coaching Course outline: - Day 1: Executive Communication. Role of executive communications Speaker voice Audience and occasion Objectives Exercise: Speech analysis - Day 2: Structure. Openings and closings Message structure Transitions Length Workshop: Speech outline - Day 3: Language and Story. Storytelling Rhetorical devices Writing for the ear Humour Exercise: Story development - Day 4: Other Formats. Town halls Internal messages Letters and op-eds Video scripts Workshop: Executive message - Day 5: Delivery Support. Rehearsal Speaker notes Feedback Evaluation Capstone: Speech delivery Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12474 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12474 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12485 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12485 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16411 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16411 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12481 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12481 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12470 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12470 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12489 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12489 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12467 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12467 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12478 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12478 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12464 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12464 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16412 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16412 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12475 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12475 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12486 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12486 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12482 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12482 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16413 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16413 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12471 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12471 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12490 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12490 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12468 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12468 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12479 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12479 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12465 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12465 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16414 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16414 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12476 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12476 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12487 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12487 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12483 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12483 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12472 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12472 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16415 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16415 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12491 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12491 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12469 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12469 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12480 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12480 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16416 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16416 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12466 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12466 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12477 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12477 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12488 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12488 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12484 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12484 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12473 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12473 ## Investor Relations and Financial Communication URL: https://smarthorizon.uk/course/investor-relations-and-financial-communication Brochure: https://smarthorizon.uk/course/investor-relations-and-financial-communication/brochure.pdf Course reference: investor-relations-and-financial-communication Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Investor relations builds trust and understanding between companies and the financial community. This course covers the IR function, disclosure obligations, equity story, earnings communication, investor targeting, meetings and roadshows, ESG investor communication and IR measurement. Why attend: Clear, consistent financial communication supports fair valuation and investor confidence. This course helps you plan and deliver effective investor relations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, equity story workshops, earnings call simulations and Q&A practice. Target audience: This course is suitable for: Investor relations professionals CFOs and finance managers Corporate communication professionals Company secretaries Executives of listed or pre-IPO companies Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Dubai, Frankfurt, Cape Town, Vienna, Barcelona Course objectives: - Explain the role and scope of investor relations - Comply with disclosure obligations - Develop a compelling equity story - Communicate financial results effectively - Target and engage investors and analysts - Communicate ESG information to investors Target competencies: - Equity story development - Disclosure compliance - Earnings communication - Investor targeting - Q&A preparation - ESG investor communication Course outline: - Day 1: Investor Relations Role. Purpose of IR Stakeholders IR organisation Market dynamics Exercise: IR assessment - Day 2: Disclosure. Disclosure rules Inside information Fair disclosure Disclosure policy Workshop: Disclosure scenarios - Day 3: Equity Story. Investment proposition Key messages Financial and strategic KPIs Consistency Workshop: Equity story - Day 4: Results and Engagement. Earnings releases and calls Investor targeting Roadshows and meetings Analyst relations Simulation: Earnings call - Day 5: ESG and Measurement. ESG investor expectations Perception studies IR metrics Continuous improvement Capstone: IR plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12508 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12508 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12498 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12498 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12516 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12516 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12495 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12495 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12505 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12505 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16417 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16417 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12492 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12492 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12502 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12502 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12513 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12513 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12509 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12509 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16418 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16418 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12499 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12499 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12517 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12517 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12496 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12496 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12506 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12506 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16419 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16419 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12493 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12493 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12503 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12503 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12514 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12514 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12510 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12510 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16420 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16420 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12500 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12500 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12518 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12497 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12497 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12507 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12507 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16421 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16421 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12494 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12494 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12504 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12504 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12515 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12515 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12511 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12511 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16422 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16422 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12501 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12501 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12519 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12519 ## Brand Storytelling and Corporate Narrative URL: https://smarthorizon.uk/course/brand-storytelling-and-corporate-narrative Brochure: https://smarthorizon.uk/course/brand-storytelling-and-corporate-narrative/brochure.pdf Course reference: brand-storytelling-and-corporate-narrative Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A strong corporate narrative explains who an organisation is, why it matters and where it is going. This course covers narrative development, brand purpose, story structure, audience adaptation, storytelling across channels, employee storytellers and consistency. Why attend: Facts inform but stories persuade and are remembered. This course helps you build and use a compelling corporate narrative. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses narrative workshops, story development exercises, case studies and presentation practice. Target audience: This course is suitable for: Communications and PR professionals Brand and marketing managers Senior leaders Internal communication specialists Content creators Destinations: Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Vienna, Barcelona Course objectives: - Explain the role of storytelling in brand and reputation - Develop a corporate narrative - Apply story structures and techniques - Adapt stories for different audiences - Tell stories across channels - Engage employees as storytellers Target competencies: - Corporate narrative - Story structure - Brand purpose - Audience adaptation - Multichannel storytelling - Storyteller development Course outline: - Day 1: Power of Story. Why stories work Brand and corporate stories Narrative and reputation Examples Exercise: Story audit - Day 2: Corporate Narrative. Purpose, vision and values Narrative architecture Proof points Authenticity Workshop: Narrative development - Day 3: Story Techniques. Story structures Characters and conflict Data in stories Emotion Exercise: Story writing - Day 4: Channels and Audiences. Audience adaptation Video and social Speeches and presentations Visual storytelling Workshop: Channel stories - Day 5: Storytelling Culture. Employee storytellers Story collection Consistency Measurement Capstone: Storytelling plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12537 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12537 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16423 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16423 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12527 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12527 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12544 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12544 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12523 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12523 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12534 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12534 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12520 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12520 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12531 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12531 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16424 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16424 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12541 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12541 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12538 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12538 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12528 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12528 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16425 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16425 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12545 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12545 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12524 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12524 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12535 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12535 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12521 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12521 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16426 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16426 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12532 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12532 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12542 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12542 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12539 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12539 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12529 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12529 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12546 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12546 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16427 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16427 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12525 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12525 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12536 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12536 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12522 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12522 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16428 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16428 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12533 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12533 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12543 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12543 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12540 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12540 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12530 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12530 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12547 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12547 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12526 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12526 ## Business Impact Analysis and Recovery Strategies URL: https://smarthorizon.uk/course/business-impact-analysis-and-recovery-strategies Brochure: https://smarthorizon.uk/course/business-impact-analysis-and-recovery-strategies/brochure.pdf Course reference: business-impact-analysis-and-recovery-strategies Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Business impact analysis identifies critical activities and the impact of disruption over time, forming the foundation of business continuity. This course covers BIA methodology, recovery time and point objectives, dependencies, risk assessment, recovery strategy selection and documenting continuity requirements. Why attend: Without a sound BIA, continuity plans may protect the wrong things. This course helps you identify priorities and select effective recovery strategies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses BIA workshops, dependency mapping, strategy evaluation exercises and case studies. Target audience: This course is suitable for: Business continuity managers Risk managers IT disaster recovery professionals Department managers Internal auditors Destinations: Rome, Istanbul, Amsterdam, Singapore, London, Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Vienna, Barcelona Course objectives: - Explain the purpose and scope of business impact analysis - Identify critical products, services and activities - Assess impacts over time and set recovery objectives - Map dependencies on people, technology, sites and suppliers - Assess continuity risks - Select and justify recovery strategies Target competencies: - BIA methodology - Recovery objectives - Dependency mapping - Continuity risk assessment - Recovery strategy selection - Requirements documentation Course outline: - Day 1: BIA Fundamentals. Role of BIA Standards and good practice Scope Stakeholders Exercise: Scoping a BIA - Day 2: Conducting the BIA. Data collection Interviews and questionnaires Impact categories Timelines Workshop: BIA interview - Day 3: Recovery Objectives and Dependencies. MTPD, RTO and RPO Minimum resources Dependency mapping Single points of failure Exercise: Dependency map - Day 4: Risk Assessment. Threat identification Likelihood and impact Risk treatment Link to BIA Case study: Risk assessment - Day 5: Recovery Strategies. People, premises and technology strategies Supplier strategies Cost-benefit Approval Capstone: Recovery strategy proposal Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16429 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16429 - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12572 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12572 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12551 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12551 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12562 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12562 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12548 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12548 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12559 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12559 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16430 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16430 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12569 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12569 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12566 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12566 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12556 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12556 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12573 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12573 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16431 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16431 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12552 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12552 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12563 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12563 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12549 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12549 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12560 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12560 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16432 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16432 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12570 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12570 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12567 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12567 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12557 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12557 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12574 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12574 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12553 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12553 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16433 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16433 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12564 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12564 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12550 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12550 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12561 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12561 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12571 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12571 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16434 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16434 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12568 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12568 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12558 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12558 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12575 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12575 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12554 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12554 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12565 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12565 ## Emergency Management and Evacuation Planning URL: https://smarthorizon.uk/course/emergency-management-and-evacuation-planning Brochure: https://smarthorizon.uk/course/emergency-management-and-evacuation-planning/brochure.pdf Course reference: emergency-management-and-evacuation-planning Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations must protect people during emergencies such as fires, floods, severe weather and security threats. This course covers emergency management principles, hazard assessment, emergency response plans, evacuation and shelter-in-place, emergency teams, communication, drills and coordination with emergency services. Why attend: Clear plans and trained teams save lives in emergencies. This course helps you develop and test practical emergency arrangements. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses scenario exercises, plan development workshops, drill planning and case studies. Target audience: This course is suitable for: Health, safety and security managers Facilities managers Emergency coordinators and fire wardens Business continuity professionals Event and venue managers Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Cape Town, Kuala Lumpur, Paris, Barcelona, Rome, Vienna Course objectives: - Explain emergency management principles - Assess hazards and emergency scenarios - Develop emergency response and evacuation plans - Organise emergency teams and roles - Communicate effectively during emergencies - Plan and evaluate drills and exercises Target competencies: - Hazard assessment - Emergency planning - Evacuation planning - Emergency team leadership - Emergency communication - Drill evaluation Course outline: - Day 1: Emergency Management. Principles Legal duties Emergency phases Roles Exercise: Hazard identification - Day 2: Emergency Response Plans. Plan structure Scenarios Resources Coordination Workshop: Plan development - Day 3: Evacuation and Shelter. Evacuation strategies People with disabilities Assembly points Shelter-in-place Exercise: Evacuation plan - Day 4: Teams and Communication. Emergency teams Command structure Alerts and communication Emergency services Case study: Building evacuation - Day 5: Drills and Improvement. Drill planning Evaluation Lessons learned Plan maintenance Capstone: Emergency exercise Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12600 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12600 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12580 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12580 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12590 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12590 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12576 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12576 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12587 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12587 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12597 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12597 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16435 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16435 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12594 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12594 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12584 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12584 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12601 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12601 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12581 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12581 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16436 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16436 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12591 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12591 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12577 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12577 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12588 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12588 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12598 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12598 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16437 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16437 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12595 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12595 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12585 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12585 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12602 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12602 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12582 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12582 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16438 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16438 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12592 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12592 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12578 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12578 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12589 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12589 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12599 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12599 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16439 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16439 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12596 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12596 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12586 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12586 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12603 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12603 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12583 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12583 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16440 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16440 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12593 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12593 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12579 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12579 ## Crisis Leadership for Executives URL: https://smarthorizon.uk/course/crisis-leadership-for-executives Brochure: https://smarthorizon.uk/course/crisis-leadership-for-executives/brochure.pdf Course reference: crisis-leadership-for-executives Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Crises test leaders under extreme pressure and uncertainty. This course prepares executives to lead during crises, covering crisis governance, decision-making under pressure, stakeholder management, communication, maintaining operations, supporting people and leading recovery, through immersive simulations. Why attend: How leaders behave in the first hours of a crisis shapes the outcome. This course helps you lead with clarity and confidence when it matters most. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses executive crisis simulations, case studies, decision exercises and reflection. Target audience: This course is suitable for: CEOs and senior executives Crisis management team members Board members Senior public sector leaders Heads of communications and risk Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Paris, Istanbul, Amsterdam, Rome, Cape Town, Vienna Course objectives: - Understand the leadership demands of a crisis - Establish crisis governance and teams - Make decisions under pressure and uncertainty - Communicate with stakeholders and the public - Support people and maintain operations - Lead recovery and organisational learning Target competencies: - Crisis decision-making - Crisis governance - Stakeholder management - Crisis communication - People leadership - Recovery leadership Course outline: - Day 1: Crisis and Leadership. Nature of crises Leadership behaviours Lessons from crises Self-assessment Exercise: Crisis case review - Day 2: Crisis Governance. Crisis teams Roles and escalation Information management Battle rhythm Workshop: Crisis structure - Day 3: Decisions Under Pressure. Decision-making in uncertainty Bias under stress Values-based decisions Trade-offs Simulation: Crisis part one - Day 4: Stakeholders and Communication. Stakeholder priorities Media and social Employees Regulators Simulation: Crisis part two - Day 5: Recovery and Learning. Leading recovery Supporting people Rebuilding trust Post-crisis review Capstone: Crisis leadership plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12619 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12619 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12604 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12604 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12615 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12615 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12626 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12626 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12623 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12623 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16441 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16441 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12612 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12612 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12629 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12629 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12609 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12609 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12620 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12620 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16442 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16442 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12605 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12605 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12616 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12616 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12627 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12627 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12624 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12624 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16443 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16443 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12613 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12613 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12630 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12630 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12610 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12610 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12621 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12621 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16444 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16444 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12606 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12606 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12617 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12617 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12628 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12628 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12625 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12625 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16445 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16445 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12614 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12614 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12631 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12631 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12611 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12611 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12622 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12622 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16446 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16446 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12607 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12607 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12618 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12618 ## Pandemic and Health Emergency Preparedness URL: https://smarthorizon.uk/course/pandemic-and-health-emergency-preparedness Brochure: https://smarthorizon.uk/course/pandemic-and-health-emergency-preparedness/brochure.pdf Course reference: pandemic-and-health-emergency-preparedness Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Pandemics and public health emergencies can disrupt workforces, supply chains and customer demand for long periods. This course covers health emergency risk assessment, preparedness planning, workforce protection, remote operations, supply chain continuity, communication, coordination with authorities and lessons from recent pandemics. Why attend: Recent experience showed how unprepared many organisations were. This course helps you build plans for future health emergencies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, scenario exercises, plan development workshops and discussions. Target audience: This course is suitable for: Business continuity managers HR and health and safety managers Operations managers Public sector emergency planners Healthcare administrators Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Vienna, Cape Town, Barcelona Course objectives: - Assess health emergency risks and impacts - Develop pandemic preparedness plans - Protect workforce health and safety - Maintain operations under absence and restrictions - Communicate during prolonged health emergencies - Apply lessons learned from recent pandemics Target competencies: - Health risk assessment - Preparedness planning - Workforce protection - Operational continuity - Crisis communication - Lessons learned Course outline: - Day 1: Health Emergency Risks. Pandemics and epidemics Impacts on organisations Lessons from recent events Risk assessment Exercise: Impact assessment - Day 2: Preparedness Planning. Plan structure Triggers and phases Governance Resources Workshop: Plan outline - Day 3: Workforce Protection. Health and safety measures Absence planning Remote working Wellbeing Case study: Workforce management - Day 4: Operations and Supply Chain. Critical operations Supply chain continuity Customer demand changes Financial resilience Exercise: Continuity scenarios - Day 5: Communication and Recovery. Communication strategy Working with authorities Recovery Plan testing Capstone: Preparedness plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12646 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12646 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12632 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12632 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12642 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12642 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12653 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12653 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12650 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12650 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16447 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16447 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12639 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12639 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12657 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12657 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12636 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12636 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12647 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12647 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12633 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12633 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16448 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16448 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12643 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12643 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12654 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12654 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12651 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12651 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16449 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16449 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12640 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12640 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12658 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12658 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12637 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12637 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12648 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12648 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16450 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16450 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12634 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12634 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12644 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12644 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12655 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12655 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12652 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12652 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12641 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12641 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16451 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16451 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12659 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12659 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12638 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12638 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12649 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12649 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16452 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16452 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12635 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12635 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12645 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12645 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12656 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12656 ## Security Risk Management for Organisations URL: https://smarthorizon.uk/course/security-risk-management-for-organisations Brochure: https://smarthorizon.uk/course/security-risk-management-for-organisations/brochure.pdf Course reference: security-risk-management-for-organisations Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations face physical and personnel security threats including theft, violence, terrorism, insider threats and travel risks. This course covers security risk assessment, security strategy, physical and procedural controls, insider threat, travel security, incident response and security governance. Why attend: Security risks change constantly and require a structured approach. This course helps you protect people, assets and operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses threat assessment exercises, site security reviews, case studies and plan development. Target audience: This course is suitable for: Security managers Facilities managers Risk and business continuity professionals HR managers Travel and operations managers Destinations: Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Rome, Singapore, London, Vienna, Barcelona Course objectives: - Identify security threats and vulnerabilities - Conduct security risk assessments - Design layered physical and procedural controls - Manage insider threats - Protect travellers and remote staff - Respond to security incidents and govern security Target competencies: - Threat assessment - Security risk assessment - Physical security - Insider threat management - Travel security - Security governance Course outline: - Day 1: Security Risk Landscape. Threat types Security management principles Legal duties Security culture Exercise: Threat assessment - Day 2: Risk Assessment. Assets and vulnerabilities Risk evaluation Security surveys Prioritisation Workshop: Site assessment - Day 3: Controls. Layered security Access control Surveillance Procedures Exercise: Control design - Day 4: Insider and Travel Risks. Insider threat indicators Personnel security Travel risk management Remote workers Case study: Insider incident - Day 5: Response and Governance. Incident response Investigations Governance and reporting Continuous improvement Capstone: Security risk plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16453 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16453 - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12670 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12670 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12681 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12681 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12677 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12677 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12667 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12667 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12685 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12685 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12664 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12664 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16454 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16454 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12674 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12674 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12661 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12661 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12671 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12671 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12682 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12682 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16455 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16455 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12678 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12678 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12668 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12668 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12686 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12686 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16456 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16456 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12665 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12665 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12675 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12675 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12662 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12662 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12672 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12672 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12683 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12683 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16457 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16457 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12679 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12679 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12669 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12669 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12687 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12687 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12666 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12666 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16458 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16458 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12676 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12676 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12663 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12663 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12673 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12673 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12684 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12684 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12680 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12680 ## Operational Resilience in Financial Services URL: https://smarthorizon.uk/course/operational-resilience-in-financial-services Brochure: https://smarthorizon.uk/course/operational-resilience-in-financial-services/brochure.pdf Course reference: operational-resilience-in-financial-services Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Regulators require financial institutions to remain able to deliver important business services through severe but plausible disruptions. This course covers identifying important business services, setting impact tolerances, mapping resources, scenario testing, remediation, governance and self-assessment. Why attend: Operational resilience is now a supervisory priority. This course helps you build a practical resilience framework that meets expectations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses service mapping workshops, impact tolerance exercises, scenario testing and case studies. Target audience: This course is suitable for: Operational resilience and business continuity managers Risk managers in financial services IT and operations leaders Compliance professionals Internal auditors Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Singapore, London, Rome, Barcelona, Vienna Course objectives: - Explain operational resilience regulatory expectations - Identify important business services - Set impact tolerances - Map people, processes, technology and third parties - Conduct severe but plausible scenario testing - Govern, remediate and self-assess resilience Target competencies: - Service identification - Impact tolerance setting - Resource mapping - Scenario testing - Remediation planning - Resilience governance Course outline: - Day 1: Operational Resilience. Concept and drivers Regulatory frameworks Relationship with continuity and risk Governance Exercise: Maturity review - Day 2: Important Business Services. Identifying services Customer and market harm Prioritisation Documentation Workshop: Service identification - Day 3: Impact Tolerances and Mapping. Setting tolerances Metrics Resource mapping Third-party dependencies Exercise: Mapping - Day 4: Scenario Testing. Severe but plausible scenarios Testing methods Vulnerabilities Remediation Simulation: Scenario test - Day 5: Governance and Self-Assessment. Board responsibilities Self-assessment documents Continuous improvement Integration with DORA Capstone: Resilience framework Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12698 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12698 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12709 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12709 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12705 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12705 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12694 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12694 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12713 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12713 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16459 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16459 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12691 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12691 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12702 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12702 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12688 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12688 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12699 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12699 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12710 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12710 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16460 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16460 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12706 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12706 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12695 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12695 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12714 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12714 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16461 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16461 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12692 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12692 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12703 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12703 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12689 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12689 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12700 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12700 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16462 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16462 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12711 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12711 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12707 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12707 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12696 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12696 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12715 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12715 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12693 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12693 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16463 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16463 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12704 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12704 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12690 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12690 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12701 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12701 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16464 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16464 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12712 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12712 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12708 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12708 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12697 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12697 ## Exercising and Testing Business Continuity Plans URL: https://smarthorizon.uk/course/exercising-and-testing-business-continuity-plans Brochure: https://smarthorizon.uk/course/exercising-and-testing-business-continuity-plans/brochure.pdf Course reference: exercising-and-testing-business-continuity-plans Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Plans that are not exercised often fail when needed. This course covers designing and running continuity exercises, from walkthroughs and tabletop exercises to simulations and live tests, including objectives, scenario design, facilitation, evaluation, reporting and improvement tracking. Why attend: Regular, well-designed exercises build confidence and expose gaps before a real incident. This course gives you the skills to run effective exercises. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses exercise design workshops, facilitation practice, a full tabletop exercise and evaluation activities. Target audience: This course is suitable for: Business continuity managers Crisis management coordinators IT disaster recovery professionals Risk managers Emergency planners Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Rome, Vienna, Barcelona Course objectives: - Explain exercise types and their purposes - Set exercise objectives and scope - Design realistic scenarios and injects - Facilitate exercises effectively - Evaluate performance and capture lessons - Report results and track improvements Target competencies: - Exercise design - Scenario development - Facilitation - Evaluation - Reporting - Improvement tracking Course outline: - Day 1: Exercise Programme. Why exercise Exercise types Programme planning Standards Exercise: Programme review - Day 2: Designing Exercises. Objectives Scope and participants Scenarios Injects and timelines Workshop: Scenario design - Day 3: Facilitation. Facilitator roles Managing participants Observers Handling surprises Practice: Facilitation - Day 4: Running an Exercise. Tabletop exercise Simulation elements Debriefing Hot wash Simulation: Full tabletop exercise - Day 5: Evaluation and Improvement. Evaluation methods Reports Action tracking Maturing the programme Capstone: Exercise plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12732 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12732 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12722 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12722 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12740 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12740 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12719 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12719 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16465 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16465 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12729 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12729 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12716 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12716 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12726 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12726 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12737 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12737 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12733 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12733 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16466 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16466 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12723 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12723 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12741 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12741 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12720 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12720 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12730 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12730 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16467 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16467 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12717 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12717 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12727 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12727 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12738 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12738 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12734 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12734 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16468 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16468 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12724 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12724 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12742 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12742 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12721 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12721 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12731 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12731 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16469 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16469 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12718 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12718 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12728 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12728 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12739 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12739 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12735 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12735 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16470 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16470 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12725 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12725 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12743 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12743 ## Event and Venue Safety and Security Management URL: https://smarthorizon.uk/course/event-and-venue-safety-and-security-management Brochure: https://smarthorizon.uk/course/event-and-venue-safety-and-security-management/brochure.pdf Course reference: event-and-venue-safety-and-security-management Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Events and venues bring large numbers of people together, creating safety and security risks. This course covers event risk assessment, crowd management, venue design, security planning, stewarding, medical and emergency planning, coordination with authorities and incident response. Why attend: Safe events protect attendees and reputation. This course helps organisers and venue managers plan comprehensive safety and security arrangements. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses event case studies, risk assessment exercises, crowd planning and scenario simulations. Target audience: This course is suitable for: Event managers and organisers Venue and facilities managers Security managers Health and safety professionals Public sector event coordinators Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Barcelona, London, Dubai, Frankfurt, Cape Town, Vienna, Rome Course objectives: - Assess event safety and security risks - Plan crowd management and flow - Develop security and stewarding plans - Plan medical and emergency arrangements - Coordinate with authorities and partners - Respond to incidents during events Target competencies: - Event risk assessment - Crowd management - Security planning - Emergency planning - Multi-agency coordination - Incident response Course outline: - Day 1: Event Safety Fundamentals. Event types and risks Legal responsibilities Lessons from incidents Planning process Exercise: Risk identification - Day 2: Crowd Management. Crowd dynamics Capacity and flow Ingress and egress Barriers and layout Workshop: Crowd plan - Day 3: Security. Threat assessment Searching and screening Stewarding Counter-terrorism awareness Exercise: Security plan - Day 4: Emergency and Medical. Medical provision Emergency procedures Communication Command and control Case study: Event emergency - Day 5: Coordination and Response. Working with authorities Safety advisory processes Incident response Debriefs Capstone: Event safety plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12761 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12761 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12751 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12751 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12768 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12768 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12747 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12747 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12758 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12758 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16471 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16471 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12744 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12744 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12755 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12755 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12765 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12765 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12762 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12762 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16472 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16472 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12752 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12752 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12769 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12769 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12748 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12748 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12759 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12759 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16473 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16473 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12745 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12745 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12756 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12756 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12766 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12766 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12763 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12763 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16474 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16474 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12753 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12753 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12770 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12770 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12749 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12749 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16475 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16475 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12760 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12760 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12746 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12746 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12757 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12757 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12767 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12767 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12764 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12764 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16476 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16476 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12754 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12754 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12771 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12771 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12750 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12750 ## Risk Management for Critical Infrastructure URL: https://smarthorizon.uk/course/risk-management-for-critical-infrastructure Brochure: https://smarthorizon.uk/course/risk-management-for-critical-infrastructure/brochure.pdf Course reference: risk-management-for-critical-infrastructure Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Critical infrastructure such as energy, water, transport, telecommunications and health systems must remain resilient against physical, cyber and natural threats. This course covers critical infrastructure protection frameworks, interdependencies, risk assessment, resilience measures, regulation and public-private cooperation. Why attend: Failures in critical infrastructure can cascade across society. This course helps operators and authorities manage these risks systematically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses interdependency mapping, risk assessment workshops, case studies of infrastructure failures and scenario exercises. Target audience: This course is suitable for: Critical infrastructure operators Risk and resilience managers Security professionals Government officials Utility and transport managers Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Barcelona, Cape Town Course objectives: - Explain critical infrastructure protection frameworks - Map interdependencies between infrastructure sectors - Assess all-hazard risks - Design resilience and protection measures - Understand relevant regulation - Coordinate with authorities and partners Target competencies: - Infrastructure risk assessment - Interdependency analysis - Resilience design - Regulatory compliance - Public-private coordination - Scenario planning Course outline: - Day 1: Critical Infrastructure. Definition and sectors Threat landscape Policy frameworks Resilience concepts Exercise: Asset identification - Day 2: Interdependencies. Sector dependencies Cascading failures Mapping methods Supply chains Workshop: Interdependency map - Day 3: Risk Assessment. All-hazards approach Physical and cyber risks Climate risks Risk evaluation Exercise: Risk assessment - Day 4: Resilience Measures. Protection measures Redundancy Recovery planning Regulatory requirements Case study: Infrastructure failure - Day 5: Coordination. Public-private partnerships Information sharing Exercises Governance Capstone: Resilience plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12796 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12796 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12775 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12775 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12786 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12786 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12772 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12772 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16477 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16477 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12783 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12783 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12793 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12793 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12790 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12790 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12780 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12780 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12797 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12797 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16478 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16478 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12776 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12776 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12787 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12787 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12773 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12773 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12784 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12784 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16479 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16479 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12794 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12794 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12791 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12791 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12781 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12781 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16480 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16480 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12798 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12798 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12777 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12777 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12788 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12788 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12774 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12774 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16481 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16481 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12785 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12785 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12795 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12795 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12792 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12792 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12782 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12782 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12799 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12799 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16482 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16482 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12778 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12778 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12789 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12789 ## Crisis Negotiation and De-escalation Skills URL: https://smarthorizon.uk/course/crisis-negotiation-and-de-escalation-skills Brochure: https://smarthorizon.uk/course/crisis-negotiation-and-de-escalation-skills/brochure.pdf Course reference: crisis-negotiation-and-de-escalation-skills Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Tense situations with aggressive, distressed or threatening individuals require calm and skilled responses. This course develops de-escalation and crisis negotiation skills, including understanding conflict and emotions, active listening, verbal and non-verbal techniques, managing personal safety, and post-incident support. Why attend: Effective de-escalation prevents harm and protects staff and the public. This course gives practical skills for frontline and managerial staff. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses role plays, scenario practice, video analysis and debriefs. Target audience: This course is suitable for: Frontline customer service staff Security personnel Healthcare and social care workers Managers and supervisors Public sector staff Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Paris, Vienna, Cape Town, Rome Course objectives: - Understand the dynamics of conflict and crisis behaviour - Recognise warning signs of escalation - Apply active listening and verbal de-escalation - Use non-verbal communication and positioning safely - Negotiate in high-tension situations - Support staff and learn after incidents Target competencies: - Conflict awareness - Escalation recognition - Active listening - Verbal de-escalation - Personal safety - Post-incident support Course outline: - Day 1: Understanding Conflict. Conflict dynamics Emotions and stress Triggers Personal responses Exercise: Escalation signs - Day 2: De-escalation Techniques. Active listening Calming language Empathy Setting boundaries Practice: De-escalation drills - Day 3: Non-Verbal and Safety. Body language Positioning Dynamic risk assessment Exit strategies Practice: Safety scenarios - Day 4: Crisis Negotiation. Negotiation stages Building rapport Influence Team roles Role play: Crisis negotiation - Day 5: After Incidents. Reporting Debriefing Staff support Learning Capstone: Scenario assessment Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12824 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12824 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12804 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12804 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12814 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12814 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12800 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12800 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12811 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12811 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12821 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12821 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16483 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16483 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12818 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12818 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12808 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12808 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12825 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12825 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12805 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12805 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16484 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16484 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12815 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12815 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12801 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12801 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12812 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12812 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12822 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12822 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16485 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16485 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12819 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12819 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12809 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12809 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12826 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12826 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12806 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12806 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16486 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16486 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12816 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12816 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12802 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12802 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12813 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12813 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12823 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12823 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16487 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16487 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12820 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12820 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12810 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12810 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12827 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12827 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12807 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12807 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16488 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16488 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12817 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12817 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12803 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12803 ## IT General Controls Audit URL: https://smarthorizon.uk/course/it-general-controls-audit Brochure: https://smarthorizon.uk/course/it-general-controls-audit/brochure.pdf Course reference: it-general-controls-audit Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: IT general controls underpin the reliability of financial and operational systems. This course covers ITGC domains, including access management, change management, IT operations and system development, audit planning, testing techniques, evaluating deficiencies and reporting. Why attend: Weak IT controls can undermine financial reporting and business processes. This course gives auditors practical skills to assess ITGCs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses control walkthroughs, testing exercises, case studies and audit report writing. Target audience: This course is suitable for: Internal and external auditors IT auditors Compliance professionals IT managers Risk professionals Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Vienna, Barcelona Course objectives: - Explain the role of IT general controls - Plan ITGC audits based on risk - Test logical access controls - Test change management and IT operations controls - Evaluate deficiencies and their impact - Report ITGC findings effectively Target competencies: - ITGC frameworks - Access control testing - Change management testing - IT operations review - Deficiency evaluation - Audit reporting Course outline: - Day 1: ITGC Fundamentals. IT controls and financial reporting ITGC domains Frameworks Scoping Exercise: System scoping - Day 2: Access Management. User provisioning Privileged access Access reviews Segregation of duties Lab: Access testing - Day 3: Change and Development. Change management controls Emergency changes System development Testing approaches Lab: Change testing - Day 4: IT Operations. Backups and recovery Job scheduling Incident management Cloud and outsourced services Case study: ITGC failures - Day 5: Evaluation and Reporting. Deficiency evaluation Compensating controls Reporting Remediation follow-up Capstone: ITGC audit report Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12843 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12843 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16489 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16489 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12828 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12828 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12839 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12839 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12850 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12850 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12847 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12847 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12836 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12836 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12853 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12853 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12833 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12833 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16490 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16490 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12844 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12844 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12829 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12829 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12840 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12840 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16491 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16491 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12851 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12851 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12848 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12848 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12837 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12837 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12854 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12854 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16492 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16492 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12834 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12834 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12845 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12845 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12830 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12830 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12841 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12841 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16493 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16493 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12852 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12852 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12849 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12849 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12838 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12838 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12855 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12855 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12835 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12835 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16494 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16494 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12846 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12846 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12831 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12831 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12842 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12842 ## Fraud Risk Assessment and Forensic Auditing URL: https://smarthorizon.uk/course/fraud-risk-assessment-and-forensic-auditing Brochure: https://smarthorizon.uk/course/fraud-risk-assessment-and-forensic-auditing/brochure.pdf Course reference: fraud-risk-assessment-and-forensic-auditing Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Fraud costs organisations a significant proportion of revenue every year. This course covers fraud schemes, fraud risk assessment, anti-fraud controls, red flags, forensic audit techniques, data analytics for fraud detection, evidence handling and reporting. Why attend: Auditors and managers must detect and prevent fraud proactively. This course gives practical tools to assess fraud risk and investigate suspicions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses fraud case studies, risk assessment workshops, data analytics exercises and evidence handling scenarios. Target audience: This course is suitable for: Internal auditors Fraud examiners and investigators Compliance professionals Finance managers Risk managers Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Rome, Barcelona, Vienna Course objectives: - Explain common fraud schemes and the fraud triangle - Conduct fraud risk assessments - Evaluate anti-fraud controls - Recognise fraud red flags - Apply forensic audit and analytics techniques - Handle evidence and report findings Target competencies: - Fraud schemes knowledge - Fraud risk assessment - Control evaluation - Red flag detection - Forensic techniques - Evidence handling Course outline: - Day 1: Understanding Fraud. Fraud triangle Fraud schemes Fraud costs Fraud culture Exercise: Case analysis - Day 2: Fraud Risk Assessment. Assessment process Scheme identification Likelihood and impact Control mapping Workshop: Fraud risk assessment - Day 3: Controls and Red Flags. Preventive controls Detective controls Red flags Whistleblowing Exercise: Red flag review - Day 4: Forensic Techniques. Forensic audit procedures Data analytics Document examination Interviews Lab: Fraud analytics - Day 5: Evidence and Reporting. Evidence handling Chain of custody Reporting Recovery and remediation Capstone: Forensic audit plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12870 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12870 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12856 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12856 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12866 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12866 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12877 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12877 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12874 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12874 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16495 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16495 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12863 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12863 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12881 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12881 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12860 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12860 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12871 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12871 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12857 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12857 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16496 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16496 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12867 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12867 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12878 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12878 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12875 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12875 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12864 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12864 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16497 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16497 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12882 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12882 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12861 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12861 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12872 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12872 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16498 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16498 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12858 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12858 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12868 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12868 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12879 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12879 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12876 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12876 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12865 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12865 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16499 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16499 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12883 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12883 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12862 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12862 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12873 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12873 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12859 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12859 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16500 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16500 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12869 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12869 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12880 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12880 ## Audit Sampling and Data Analytics with Excel URL: https://smarthorizon.uk/course/audit-sampling-and-data-analytics-with-excel Brochure: https://smarthorizon.uk/course/audit-sampling-and-data-analytics-with-excel/brochure.pdf Course reference: audit-sampling-and-data-analytics-with-excel Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Auditors increasingly use data analytics and statistical sampling to improve audit quality and efficiency. This course covers sampling methods, sample size determination, evaluating results, and using Excel for data analysis, testing full populations, duplicates, gaps and anomalies. Why attend: Analytics allow auditors to test more with less effort. This course gives practical skills using a tool every auditor has. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course is hands-on with Excel exercises on audit datasets, sampling calculations and case studies. Target audience: This course is suitable for: Internal auditors External auditors Compliance testers Risk analysts Finance controllers Destinations: Dubai, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Barcelona, Rome, Vienna Course objectives: - Explain statistical and non-statistical sampling - Determine sample sizes and select samples - Evaluate and project sample results - Prepare and clean audit data in Excel - Perform analytics tests on full populations - Document analytics work properly Target competencies: - Audit sampling - Sample evaluation - Data preparation - Excel analytics - Anomaly detection - Audit documentation Course outline: - Day 1: Sampling Fundamentals. Purpose of sampling Sampling risk Statistical and non-statistical methods Attribute sampling Exercise: Sampling design - Day 2: Sample Selection and Evaluation. Sample size Selection methods Evaluating errors Projecting results Lab: Sampling in Excel - Day 3: Data Preparation. Data requests Importing and cleaning Validation Power Query basics Lab: Preparing data - Day 4: Analytics Tests. Duplicates and gaps Stratification Benford's law Pivot analysis Lab: Audit analytics - Day 5: Documentation and Use. Documenting analytics Interpreting results Integrating into audits Next steps Capstone: Analytics audit Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12894 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12894 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16501 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16501 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12905 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12905 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12901 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12901 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12891 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12891 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12909 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12909 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12888 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12888 - Singapore | 2027-02-15 to 2027-02-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12898 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12898 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16502 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16502 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12885 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12885 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12895 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12895 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12906 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12906 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12902 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12902 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16503 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16503 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12892 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12892 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12910 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12910 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12889 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12889 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16504 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16504 - Singapore | 2027-06-21 to 2027-06-25 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12899 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12899 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12886 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12886 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12896 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12896 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12907 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12907 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12903 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12903 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16505 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16505 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12893 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12893 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12911 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12911 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12890 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12890 - Singapore | 2027-10-18 to 2027-10-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12900 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12900 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16506 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16506 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12887 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12887 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12897 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12897 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12908 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12908 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12904 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12904 ## Performance and Value-for-Money Auditing URL: https://smarthorizon.uk/course/performance-and-value-for-money-auditing Brochure: https://smarthorizon.uk/course/performance-and-value-for-money-auditing/brochure.pdf Course reference: performance-and-value-for-money-auditing Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Performance auditing assesses whether organisations use resources economically, efficiently and effectively. This course covers performance audit principles, topic selection, audit design, criteria, evidence, analysis, findings and recommendations, and reporting for public and private sector auditors. Why attend: Stakeholders want to know not just whether money was spent correctly, but whether it achieved results. This course helps auditors assess performance and value for money. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, audit design workshops, evidence analysis and report writing. Target audience: This course is suitable for: Internal auditors Public sector auditors Inspectors and evaluators Performance managers Audit committee members Destinations: Dubai, Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, London, Vienna, Cape Town, Barcelona Course objectives: - Explain performance and value-for-money audit principles - Select and scope performance audit topics - Design audits and develop criteria - Gather and analyse evidence - Develop findings and recommendations - Write clear performance audit reports Target competencies: - Audit design - Criteria development - Evidence analysis - Value-for-money assessment - Recommendation writing - Performance reporting Course outline: - Day 1: Performance Auditing. Economy, efficiency and effectiveness Standards Differences from compliance audit Topic selection Exercise: Topic assessment - Day 2: Audit Design. Audit questions Criteria Methodology Planning Workshop: Audit design matrix - Day 3: Evidence. Data sources Interviews and surveys Analysis Sufficiency and reliability Exercise: Evidence analysis - Day 4: Findings. Developing findings Root causes Recommendations Stakeholder engagement Case study: Value-for-money audit - Day 5: Reporting. Report structure Clear writing Follow-up Impact Capstone: Performance audit report Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12922 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12922 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12933 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12933 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16507 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16507 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12929 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12929 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12918 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12918 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12937 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12937 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12915 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12915 - Singapore | 2027-02-08 to 2027-02-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12926 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12926 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16508 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16508 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12912 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12912 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12923 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12923 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12934 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12934 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12930 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12930 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16509 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16509 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12919 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12919 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12938 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12938 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12916 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12916 - Singapore | 2027-06-14 to 2027-06-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12927 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12927 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12913 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12913 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16510 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16510 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12924 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12924 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12935 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12935 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12931 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12931 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16511 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16511 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12920 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12920 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12939 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12939 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12917 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12917 - Singapore | 2027-10-11 to 2027-10-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12928 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12928 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16512 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16512 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12914 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12914 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12925 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12925 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12936 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12936 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12932 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12932 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12921 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12921 ## Internal Control Frameworks: COSO in Practice URL: https://smarthorizon.uk/course/internal-control-frameworks-coso-in-practice Brochure: https://smarthorizon.uk/course/internal-control-frameworks-coso-in-practice/brochure.pdf Course reference: internal-control-frameworks-coso-in-practice Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The COSO internal control framework is widely used to design and evaluate internal controls. This course covers the five components and 17 principles, risk assessment, control activities, information and communication, monitoring, control documentation, testing and evaluating deficiencies. Why attend: Strong internal control protects assets and supports reliable reporting. This course helps you apply COSO practically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, control design workshops, documentation exercises and deficiency evaluation. Target audience: This course is suitable for: Internal auditors Finance managers and controllers Risk and compliance professionals Process owners Audit committee members Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Vienna, Frankfurt, Barcelona, Rome Course objectives: - Explain the COSO framework components and principles - Assess control environment and risks - Design effective control activities - Document controls and processes - Monitor and test controls - Evaluate and report control deficiencies Target competencies: - COSO framework - Control design - Risk assessment - Control documentation - Control testing - Deficiency evaluation Course outline: - Day 1: COSO Framework. Internal control objectives Five components 17 principles Roles Exercise: Control environment review - Day 2: Risk Assessment. Objectives and risks Fraud risk Change Risk responses Workshop: Risk and control matrix - Day 3: Control Activities. Types of controls Segregation of duties IT controls Policies Exercise: Control design - Day 4: Information and Monitoring. Information quality Communication Ongoing monitoring Separate evaluations Case study: Control failure - Day 5: Evaluation and Reporting. Deficiency evaluation Remediation Reporting Continuous improvement Capstone: Control framework review Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12956 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12956 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16513 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16513 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12946 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12946 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12964 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12964 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12943 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12943 - Singapore | 2027-01-18 to 2027-01-22 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12953 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12953 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12940 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12940 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12950 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12950 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16514 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16514 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12961 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12961 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12957 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12957 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12947 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12947 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12965 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12965 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16515 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16515 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12944 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12944 - Singapore | 2027-05-17 to 2027-05-21 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12954 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12954 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12941 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12941 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12951 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12951 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16516 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16516 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12962 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12962 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12958 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12958 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12948 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12948 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12966 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12966 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16517 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16517 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12945 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12945 - Singapore | 2027-09-20 to 2027-09-24 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12955 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12955 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12942 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12942 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12952 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12952 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12963 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12963 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16518 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16518 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12959 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12959 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12949 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12949 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12967 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12967 ## Auditing Payroll and HR Processes URL: https://smarthorizon.uk/course/auditing-payroll-and-hr-processes Brochure: https://smarthorizon.uk/course/auditing-payroll-and-hr-processes/brochure.pdf Course reference: auditing-payroll-and-hr-processes Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Payroll and HR processes are high-volume, sensitive and exposed to errors and fraud. This course covers auditing hiring, onboarding, payroll calculations, changes, terminations, benefits, expenses and HR data, including analytics and data protection considerations. Why attend: Payroll errors and fraud can be costly and damage trust. This course helps auditors assess payroll and HR controls effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses process walkthroughs, analytics exercises, case studies and audit programme development. Target audience: This course is suitable for: Internal auditors Payroll managers HR managers Compliance professionals Finance controllers Destinations: Kuala Lumpur, Paris, Istanbul, Amsterdam, Cape Town, Singapore, London, Dubai, Frankfurt, Rome, Vienna, Barcelona Course objectives: - Understand payroll and HR process risks - Plan risk-based payroll and HR audits - Test hiring, changes and termination controls - Verify payroll calculations and payments - Apply analytics to payroll data - Address data protection in HR audits Target competencies: - Payroll risk assessment - HR process auditing - Payroll testing - Payroll analytics - Data protection - Audit programme design Course outline: - Day 1: Payroll and HR Risks. Process overview Common errors Fraud schemes Regulatory requirements Exercise: Risk mapping - Day 2: Employee Life Cycle Controls. Hiring and onboarding Changes and promotions Terminations Master data Workshop: Control testing - Day 3: Payroll Processing. Calculations Deductions and taxes Payments Reconciliations Exercise: Payroll testing - Day 4: Analytics. Ghost employees Duplicate payments Overtime anomalies Expense analysis Lab: Payroll analytics - Day 5: Reporting. Data protection Findings Recommendations Follow-up Capstone: Payroll audit programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12985 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12985 - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12975 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12975 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12992 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12992 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12971 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12971 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16519 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16519 - Singapore | 2027-01-11 to 2027-01-15 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12982 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12982 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12968 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12968 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12979 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12979 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12989 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12989 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12986 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12986 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16520 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16520 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12976 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12976 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12993 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12993 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12972 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12972 - Singapore | 2027-05-10 to 2027-05-14 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12983 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12983 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16521 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16521 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12969 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12969 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12980 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12980 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12990 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12990 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16522 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16522 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12987 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12987 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12977 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12977 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12994 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12994 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12973 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12973 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16523 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16523 - Singapore | 2027-09-13 to 2027-09-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 12984 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12984 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12970 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12970 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 12981 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12981 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12991 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12991 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 12988 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12988 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16524 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16524 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 12978 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12978 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 12995 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12995 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12974 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12974 ## Agile Auditing: Faster, Value-Focused Audits URL: https://smarthorizon.uk/course/agile-auditing-faster-value-focused-audits Brochure: https://smarthorizon.uk/course/agile-auditing-faster-value-focused-audits/brochure.pdf Course reference: agile-auditing-faster-value-focused-audits Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Agile auditing applies agile principles to internal audit to deliver faster, more relevant and collaborative assurance. This course covers agile audit planning, audit sprints, stakeholder collaboration, iterative reporting, risk-based prioritisation, team roles and adopting agile practices in audit functions. Why attend: Traditional audits can be slow and deliver findings too late. Agile auditing helps internal audit add value quickly and stay aligned with emerging risks. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses an agile audit simulation, planning workshops, case studies and adoption planning. Target audience: This course is suitable for: Internal auditors Chief audit executives Audit managers Risk and compliance professionals Quality assurance staff Destinations: Istanbul, Barcelona, Amsterdam, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Vienna, Paris, Rome, Cape Town Course objectives: - Explain agile principles for internal audit - Plan audits using backlogs and prioritisation - Execute audits in sprints - Collaborate continuously with stakeholders - Report findings iteratively - Plan adoption of agile auditing Target competencies: - Agile audit planning - Sprint execution - Stakeholder collaboration - Iterative reporting - Risk prioritisation - Change adoption Course outline: - Day 1: Agile and Audit. Why agile auditing Agile principles Benefits and challenges Maturity Exercise: Audit process review - Day 2: Agile Planning. Audit backlogs Prioritisation User stories for audit Sprint planning Workshop: Audit backlog - Day 3: Execution. Sprints Daily stand-ups Kanban Documentation Simulation: Audit sprint - Day 4: Reporting and Collaboration. Stakeholder involvement Iterative reporting Retrospectives Quality Case study: Agile audit function - Day 5: Adoption. Methodology changes Skills Standards conformance Roadmap Capstone: Adoption plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13020 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13020 - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16525 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16525 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 12999 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12999 - Singapore | 2026-12-14 to 2026-12-18 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13010 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13010 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12996 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12996 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13007 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13007 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13017 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13017 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13014 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13014 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16526 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16526 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13004 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13004 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13021 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13021 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13000 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13000 - Singapore | 2027-04-19 to 2027-04-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13011 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13011 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16527 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16527 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12997 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12997 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13008 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13008 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13018 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13018 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13015 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13015 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16528 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16528 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13005 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13005 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13022 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13022 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13001 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13001 - Singapore | 2027-08-16 to 2027-08-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13012 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13012 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16529 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16529 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 12998 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-12998 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13009 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13009 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13019 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13019 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13016 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13016 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13006 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13006 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16530 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16530 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13023 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13023 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13002 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13002 - Singapore | 2027-12-13 to 2027-12-17 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13013 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13013 ## Auditing Cloud Computing Environments URL: https://smarthorizon.uk/course/auditing-cloud-computing-environments Brochure: https://smarthorizon.uk/course/auditing-cloud-computing-environments/brochure.pdf Course reference: auditing-cloud-computing-environments Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations increasingly rely on cloud services, changing the audit approach. This course covers cloud service models, shared responsibility, cloud risks, governance, identity and access, data protection, configuration management, third-party assurance reports and auditing cloud environments. Why attend: Cloud risks are different from traditional IT risks. This course helps auditors provide assurance over cloud use. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses risk assessments, control reviews, assurance report analysis and case studies. Target audience: This course is suitable for: IT auditors Internal auditors Information security professionals Risk managers Compliance professionals Destinations: Istanbul, Amsterdam, Rome, Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Barcelona, Vienna, Cape Town Course objectives: - Explain cloud models and shared responsibility - Identify cloud-specific risks - Audit cloud governance and contracts - Assess identity, access and configuration controls - Evaluate data protection in the cloud - Use third-party assurance reports Target competencies: - Cloud risk assessment - Shared responsibility - Cloud governance audit - Access and configuration review - Data protection assessment - Assurance report use Course outline: - Day 1: Cloud Fundamentals. Service and deployment models Shared responsibility Cloud adoption Audit implications Exercise: Cloud inventory - Day 2: Cloud Risks and Governance. Risk categories Governance Contracts Vendor management Workshop: Risk assessment - Day 3: Technical Controls. Identity and access Configuration Logging and monitoring Encryption Lab: Control review - Day 4: Assurance. Third-party reports Certifications Complementary user controls Gaps Case study: Cloud incident - Day 5: Audit Programme. Audit planning Testing Reporting Continuous auditing Capstone: Cloud audit programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13048 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13048 - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13028 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13028 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16531 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16531 - Singapore | 2026-12-07 to 2026-12-11 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13038 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13038 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13024 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13024 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13035 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13035 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13045 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13045 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13042 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13042 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13032 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13032 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16532 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16532 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13049 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13049 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13029 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13029 - Singapore | 2027-04-12 to 2027-04-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13039 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13039 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13025 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13025 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16533 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16533 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13036 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13036 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13046 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13046 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13043 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13043 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13033 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13033 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16534 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16534 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13050 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13050 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13030 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13030 - Singapore | 2027-08-09 to 2027-08-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13040 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13040 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13026 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13026 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16535 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16535 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13037 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13037 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13047 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13047 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13044 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13044 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13034 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13034 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16536 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16536 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13051 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13051 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13031 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13031 - Singapore | 2027-12-06 to 2027-12-10 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13041 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13041 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13027 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13027 ## Auditing Inventory and Warehouse Operations URL: https://smarthorizon.uk/course/auditing-inventory-and-warehouse-operations Brochure: https://smarthorizon.uk/course/auditing-inventory-and-warehouse-operations/brochure.pdf Course reference: auditing-inventory-and-warehouse-operations Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Inventory is often one of the largest assets and is exposed to loss, obsolescence and misstatement. This course covers auditing inventory processes, physical counts, valuation, warehouse controls, inventory systems, analytics and loss prevention. Why attend: Inventory errors affect profit, cash and customer service. This course gives auditors practical tools to assess inventory and warehouse controls. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses process walkthroughs, stock count planning, analytics exercises and case studies. Target audience: This course is suitable for: Internal auditors External auditors Inventory and warehouse managers Finance controllers Loss prevention professionals Destinations: Singapore, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Barcelona, Cape Town, Rome Course objectives: - Understand inventory and warehouse process risks - Plan and observe physical inventory counts - Test inventory valuation and provisions - Assess warehouse operational controls - Apply analytics to inventory data - Report findings and recommend improvements Target competencies: - Inventory risk assessment - Stock count observation - Valuation testing - Warehouse control review - Inventory analytics - Audit reporting Course outline: - Day 1: Inventory Risks. Inventory cycle Risks and misstatements Accounting basics Controls overview Exercise: Risk mapping - Day 2: Physical Counts. Count planning Observation Cycle counts Reconciliation Workshop: Count plan - Day 3: Valuation. Costing methods Obsolescence Provisions Cut-off Exercise: Valuation testing - Day 4: Warehouse Controls. Receiving and dispatch Access and security System controls Loss prevention Case study: Inventory shrinkage - Day 5: Analytics and Reporting. Inventory analytics Ageing Findings Recommendations Capstone: Inventory audit Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13067 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13067 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16537 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16537 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13052 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13052 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13063 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13063 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13074 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13074 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13071 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13071 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13060 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13060 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13077 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13077 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13057 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13057 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16538 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16538 - Singapore | 2027-03-15 to 2027-03-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13068 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13068 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13053 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13053 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13064 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13064 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16539 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16539 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13075 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13075 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13072 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13072 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13061 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13061 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13078 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13078 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16540 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16540 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13058 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13058 - Singapore | 2027-07-19 to 2027-07-23 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13069 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13069 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13054 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13054 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13065 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13065 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16541 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16541 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13076 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13076 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13073 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13073 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13062 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13062 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13079 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13079 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13059 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13059 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16542 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16542 - Singapore | 2027-11-15 to 2027-11-19 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13070 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13070 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13055 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13055 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13066 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13066 ## Compliance Auditing and Regulatory Inspections URL: https://smarthorizon.uk/course/compliance-auditing-and-regulatory-inspections Brochure: https://smarthorizon.uk/course/compliance-auditing-and-regulatory-inspections/brochure.pdf Course reference: compliance-auditing-and-regulatory-inspections Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Compliance audits verify that organisations meet legal, regulatory and internal requirements, and help prepare for regulatory inspections. This course covers compliance audit planning, obligation mapping, testing approaches, evidence, reporting, managing regulator inspections and remediation tracking. Why attend: Regulatory inspections can lead to fines if gaps are found. This course helps you identify and fix compliance gaps proactively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses obligation mapping exercises, testing workshops, inspection simulations and case studies. Target audience: This course is suitable for: Compliance officers Internal auditors Quality and regulatory affairs professionals Risk managers Operations managers in regulated sectors Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Cape Town, Vienna Course objectives: - Plan risk-based compliance audits - Map regulatory obligations to controls - Test compliance and gather evidence - Report compliance findings - Prepare for and manage regulatory inspections - Track remediation Target competencies: - Compliance audit planning - Obligation mapping - Compliance testing - Evidence management - Inspection readiness - Remediation tracking Course outline: - Day 1: Compliance Auditing. Purpose and scope Regulatory landscape Risk-based planning Roles Exercise: Audit universe - Day 2: Obligation Mapping. Identifying obligations Mapping controls Gap analysis Prioritisation Workshop: Obligation register - Day 3: Testing and Evidence. Testing approaches Sampling Evidence Documentation Exercise: Compliance testing - Day 4: Regulatory Inspections. Inspection preparation Managing inspectors Document requests Responding to findings Simulation: Regulatory inspection - Day 5: Reporting and Remediation. Reporting Root causes Action tracking Continuous monitoring Capstone: Compliance audit plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13094 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13094 - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16543 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16543 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13080 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13080 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13090 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13090 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13101 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13101 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13098 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13098 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13087 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13087 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13105 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13105 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16544 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16544 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13084 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13084 - Singapore | 2027-03-08 to 2027-03-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13095 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13095 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13081 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13081 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13091 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13091 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16545 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16545 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13102 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13102 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13099 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13099 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13088 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13088 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16546 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16546 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13106 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13106 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13085 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13085 - Singapore | 2027-07-12 to 2027-07-16 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13096 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13096 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13082 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13082 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13092 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13092 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16547 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16547 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13103 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13103 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 13100 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13100 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 13089 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13089 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13107 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13107 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16548 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16548 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 13086 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13086 - Singapore | 2027-11-08 to 2027-11-12 | 2820 GBP | Status: Open | Confirmed dates | Plan reference: 13097 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13097 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 13083 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13083 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 13093 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13093 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 13104 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13104 ## Vibration Analysis and Condition Monitoring Fundamentals URL: https://smarthorizon.uk/course/vibration-analysis-and-condition-monitoring-fundamentals Brochure: https://smarthorizon.uk/course/vibration-analysis-and-condition-monitoring-fundamentals/brochure.pdf Course reference: vibration-analysis-and-condition-monitoring-fundamentals Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Vibration analysis is one of the most effective condition monitoring techniques for rotating machinery. This course covers vibration basics, measurement and sensors, data collection routes, spectrum analysis, common fault signatures such as imbalance, misalignment, looseness and bearing defects, alarm setting and integrating condition monitoring into maintenance. Why attend: Detecting faults early prevents breakdowns and unplanned downtime. This course gives practical skills in vibration analysis and condition monitoring. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses demonstrations, data analysis exercises, fault case studies and programme design. Target audience: This course is suitable for: Maintenance engineers and technicians Reliability engineers Condition monitoring technicians Plant engineers Maintenance planners Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Rome, Amsterdam, Singapore, London, Cape Town, Vienna, Barcelona Course objectives: - Explain vibration fundamentals and measurement - Select sensors and measurement locations - Collect reliable vibration data - Analyse time waveforms and spectra - Identify common machinery faults - Implement a condition monitoring programme Target competencies: - Vibration measurement - Data collection - Spectrum analysis - Fault diagnosis - Alarm setting - Condition monitoring programmes Course outline: - Day 1: Condition Monitoring. Maintenance strategies Condition monitoring techniques P-F curve Benefits Exercise: Asset selection - Day 2: Vibration Basics. Amplitude, frequency and phase Units Sensors Mounting Demonstration: Measurement - Day 3: Data Collection and Analysis. Routes Time waveform FFT spectra Trending Lab: Spectrum analysis - Day 4: Fault Diagnosis. Imbalance Misalignment Looseness Bearing faults Case study: Fault diagnosis - Day 5: Programme Implementation. Alarm limits Reporting Integration with CMMS Other techniques Capstone: Condition monitoring plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13118 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13118 - Frankfurt | 2026-12-07 to 2026-12-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13129 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13129 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13125 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13125 - Paris | 2027-01-04 to 2027-01-08 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13115 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13115 - Istanbul | 2027-01-18 to 2027-01-22 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13133 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13133 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16549 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16549 - Amsterdam | 2027-02-01 to 2027-02-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13112 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13112 - Singapore | 2027-02-15 to 2027-02-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13122 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13122 - London | 2027-03-01 to 2027-03-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13109 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13109 - Dubai | 2027-03-15 to 2027-03-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13119 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13119 - Cape Town | 2027-03-22 to 2027-03-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16550 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16550 - Frankfurt | 2027-04-05 to 2027-04-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13130 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13130 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13126 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13126 - Paris | 2027-05-03 to 2027-05-07 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13116 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13116 - Istanbul | 2027-05-17 to 2027-05-21 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13134 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13134 - Vienna | 2027-05-24 to 2027-05-28 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16551 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16551 - Amsterdam | 2027-06-07 to 2027-06-11 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13113 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13113 - Singapore | 2027-06-21 to 2027-06-25 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13123 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13123 - London | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13110 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13110 - Dubai | 2027-07-19 to 2027-07-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13120 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13120 - Cape Town | 2027-07-26 to 2027-07-30 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16552 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16552 - Frankfurt | 2027-08-02 to 2027-08-06 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13131 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13131 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13127 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13127 - Paris | 2027-09-06 to 2027-09-10 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13117 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13117 - Istanbul | 2027-09-20 to 2027-09-24 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13135 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13135 - Barcelona | 2027-09-27 to 2027-10-01 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16553 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16553 - Amsterdam | 2027-10-04 to 2027-10-08 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13114 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13114 - Singapore | 2027-10-18 to 2027-10-22 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13124 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13124 - London | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13111 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13111 - Dubai | 2027-11-15 to 2027-11-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13121 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13121 - Rome | 2027-11-29 to 2027-12-03 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16554 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16554 - Frankfurt | 2027-12-06 to 2027-12-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13132 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13132 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13128 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13128 ## Infrared Thermography for Predictive Maintenance URL: https://smarthorizon.uk/course/infrared-thermography-for-predictive-maintenance Brochure: https://smarthorizon.uk/course/infrared-thermography-for-predictive-maintenance/brochure.pdf Course reference: infrared-thermography-for-predictive-maintenance Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Infrared thermography detects abnormal temperatures in electrical, mechanical and building systems before they fail. This course covers thermography principles, camera operation, emissivity and reflected temperature, inspection of electrical panels, motors, bearings, steam systems and buildings, safety and reporting. Why attend: Thermography is a fast, non-contact way to find hidden problems. This course gives practical skills to plan and perform thermographic inspections. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses camera demonstrations, image interpretation exercises, case studies and report writing. It does not replace formal thermographer certification. Target audience: This course is suitable for: Maintenance technicians and engineers Electrical engineers Reliability engineers Facilities managers Condition monitoring specialists Destinations: Dubai, Frankfurt, Kuala Lumpur, Paris, Vienna, Istanbul, Amsterdam, Singapore, London, Rome, Barcelona, Cape Town Course objectives: - Explain infrared thermography principles - Operate thermal cameras correctly - Account for emissivity and reflected temperature - Inspect electrical and mechanical equipment - Interpret thermal images and assess severity - Report findings and integrate into maintenance Target competencies: - Thermography principles - Camera operation - Image interpretation - Electrical inspection - Severity assessment - Inspection reporting Course outline: - Day 1: Thermography Principles. Heat transfer Infrared radiation Applications Benefits and limitations Exercise: Application review - Day 2: Cameras and Measurement. Camera features Focus and range Emissivity Reflected temperature Demonstration: Camera use - Day 3: Electrical Inspections. Panels and connections Load considerations Safety Severity criteria Lab: Image interpretation - Day 4: Mechanical and Building. Motors and bearings Steam and process systems Building envelopes Refractory Case study: Thermography findings - Day 5: Programme and Reporting. Inspection routes Reports CMMS integration Programme value Capstone: Inspection report Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13146 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13146 - Frankfurt | 2026-11-23 to 2026-11-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13157 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13157 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13153 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13153 - Paris | 2026-12-14 to 2026-12-18 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13142 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13142 - Vienna | 2027-01-04 to 2027-01-08 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16555 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16555 - Istanbul | 2027-01-11 to 2027-01-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13161 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13161 - Amsterdam | 2027-01-25 to 2027-01-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13139 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13139 - Singapore | 2027-02-08 to 2027-02-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13150 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13150 - London | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13136 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13136 - Rome | 2027-03-01 to 2027-03-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16556 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16556 - Dubai | 2027-03-08 to 2027-03-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13147 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13147 - Frankfurt | 2027-03-22 to 2027-03-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13158 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13158 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13154 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13154 - Paris | 2027-04-26 to 2027-04-30 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13143 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13143 - Barcelona | 2027-05-03 to 2027-05-07 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16557 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16557 - Istanbul | 2027-05-10 to 2027-05-14 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13162 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13162 - Amsterdam | 2027-05-24 to 2027-05-28 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13140 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13140 - Singapore | 2027-06-14 to 2027-06-18 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13151 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13151 - London | 2027-06-21 to 2027-06-25 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13137 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13137 - Rome | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16558 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16558 - Dubai | 2027-07-12 to 2027-07-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13148 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13148 - Frankfurt | 2027-07-26 to 2027-07-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13159 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13159 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13155 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13155 - Paris | 2027-08-23 to 2027-08-27 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13144 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13144 - Cape Town | 2027-08-30 to 2027-09-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16559 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16559 - Istanbul | 2027-09-13 to 2027-09-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13163 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13163 - Amsterdam | 2027-09-20 to 2027-09-24 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13141 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13141 - Singapore | 2027-10-11 to 2027-10-15 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13152 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13152 - London | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13138 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13138 - Cape Town | 2027-11-01 to 2027-11-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16560 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16560 - Dubai | 2027-11-08 to 2027-11-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13149 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13149 - Frankfurt | 2027-11-22 to 2027-11-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13160 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13160 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13156 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13156 - Paris | 2027-12-13 to 2027-12-17 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13145 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13145 ## CMMS Implementation and Maintenance Data Management URL: https://smarthorizon.uk/course/cmms-implementation-and-maintenance-data-management Brochure: https://smarthorizon.uk/course/cmms-implementation-and-maintenance-data-management/brochure.pdf Course reference: cmms-implementation-and-maintenance-data-management Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: A computerised maintenance management system is only effective with good processes and data. This course covers CMMS functions, asset hierarchies, work order management, preventive maintenance setup, spare parts, data quality, KPIs and reporting, and successful implementation or optimisation. Why attend: Many CMMS implementations fail to deliver value because of poor data and adoption. This course helps you get the most from your maintenance system. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses process mapping, data structure workshops, KPI exercises and implementation case studies. Target audience: This course is suitable for: Maintenance managers and planners Reliability engineers CMMS administrators Asset managers IT professionals supporting maintenance Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Frankfurt, Rome, Barcelona, Vienna Course objectives: - Explain CMMS functions and benefits - Build asset hierarchies and master data - Manage work orders effectively - Set up preventive maintenance plans - Ensure maintenance data quality - Use CMMS data for KPIs and decisions Target competencies: - CMMS configuration - Asset hierarchy design - Work order management - PM planning - Data quality - Maintenance reporting Course outline: - Day 1: CMMS Fundamentals. CMMS and EAM systems Functions Benefits Common failures Exercise: System review - Day 2: Asset Data. Asset hierarchy Asset register Criticality Data standards Workshop: Hierarchy design - Day 3: Work Management. Work requests and orders Planning and scheduling Failure codes Closing work orders Exercise: Work order quality - Day 4: PM and Materials. PM plans Task lists Spare parts Inventory integration Case study: CMMS optimisation - Day 5: KPIs and Implementation. Maintenance KPIs Dashboards Implementation steps User adoption Capstone: CMMS improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13180 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13180 - Cape Town | 2026-11-30 to 2026-12-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16561 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16561 - Paris | 2026-12-07 to 2026-12-11 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13170 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13170 - Istanbul | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13188 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13188 - Amsterdam | 2027-01-04 to 2027-01-08 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13167 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13167 - Singapore | 2027-01-18 to 2027-01-22 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13177 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13177 - London | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13164 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13164 - Dubai | 2027-02-15 to 2027-02-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13174 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13174 - Frankfurt | 2027-03-01 to 2027-03-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13185 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13185 - Rome | 2027-03-08 to 2027-03-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16562 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16562 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13181 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13181 - Paris | 2027-04-05 to 2027-04-09 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13171 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13171 - Istanbul | 2027-04-19 to 2027-04-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13189 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13189 - Amsterdam | 2027-05-03 to 2027-05-07 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13168 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13168 - Barcelona | 2027-05-10 to 2027-05-14 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16563 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16563 - Singapore | 2027-05-17 to 2027-05-21 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13178 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13178 - London | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13165 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13165 - Dubai | 2027-06-21 to 2027-06-25 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13175 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13175 - Rome | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16564 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16564 - Frankfurt | 2027-07-05 to 2027-07-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13186 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13186 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13182 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13182 - Paris | 2027-08-02 to 2027-08-06 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13172 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13172 - Istanbul | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13190 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13190 - Cape Town | 2027-08-30 to 2027-09-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16565 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16565 - Amsterdam | 2027-09-06 to 2027-09-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13169 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13169 - Singapore | 2027-09-20 to 2027-09-24 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13179 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13179 - London | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13166 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13166 - Dubai | 2027-10-18 to 2027-10-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13176 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13176 - Frankfurt | 2027-11-01 to 2027-11-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13187 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13187 - Vienna | 2027-11-08 to 2027-11-12 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16566 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16566 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13183 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13183 - Paris | 2027-12-06 to 2027-12-10 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13173 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13173 - Istanbul | 2027-12-13 to 2027-12-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13191 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13191 ## Electrical Safety and Arc Flash Awareness URL: https://smarthorizon.uk/course/electrical-safety-and-arc-flash-awareness Brochure: https://smarthorizon.uk/course/electrical-safety-and-arc-flash-awareness/brochure.pdf Course reference: electrical-safety-and-arc-flash-awareness Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Electrical hazards cause serious injuries and fatalities. This course covers electrical hazards, safe systems of work, isolation and lockout, risk assessment, arc flash hazards and incident energy, PPE selection, safe work practices and electrical safety programmes. Why attend: Electrical work requires rigorous safety practices. This course raises awareness and gives practical tools to manage electrical risks. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, risk assessment exercises, procedure reviews and demonstrations. It is an awareness course and does not qualify participants for electrical work. Target audience: This course is suitable for: Electrical engineers and technicians Maintenance supervisors Health and safety professionals Facilities managers Contractors' supervisors Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Barcelona, Frankfurt, Vienna, Rome Course objectives: - Recognise electrical hazards and their effects - Apply safe systems of work and isolation procedures - Conduct electrical risk assessments - Understand arc flash hazards and labelling - Select appropriate PPE - Develop an electrical safety programme Target competencies: - Electrical hazard awareness - Safe isolation - Risk assessment - Arc flash awareness - PPE selection - Safety programmes Course outline: - Day 1: Electrical Hazards. Shock and burns Arc flash and blast Statistics and incidents Legal duties Exercise: Incident review - Day 2: Safe Systems of Work. Permits to work Isolation and lockout Testing for dead Live work restrictions Workshop: Procedure review - Day 3: Risk Assessment. Hazard identification Risk controls Approach boundaries Competence Exercise: Risk assessment - Day 4: Arc Flash. Arc flash causes Incident energy Labels PPE categories Case study: Arc flash incident - Day 5: Safety Programme. Programme elements Training Audits Contractor management Capstone: Electrical safety plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13209 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13209 - Cape Town | 2026-11-16 to 2026-11-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16567 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16567 - Paris | 2026-11-23 to 2026-11-27 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13199 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13199 - Istanbul | 2026-12-07 to 2026-12-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13216 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13216 - Amsterdam | 2026-12-14 to 2026-12-18 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13195 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13195 - Singapore | 2027-01-11 to 2027-01-15 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13206 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13206 - London | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13192 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13192 - Dubai | 2027-02-08 to 2027-02-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13203 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13203 - Barcelona | 2027-02-15 to 2027-02-19 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16568 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16568 - Frankfurt | 2027-02-22 to 2027-02-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13213 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13213 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13210 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13210 - Paris | 2027-03-22 to 2027-03-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13200 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13200 - Cape Town | 2027-04-05 to 2027-04-09 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16569 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16569 - Istanbul | 2027-04-12 to 2027-04-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13217 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13217 - Amsterdam | 2027-04-26 to 2027-04-30 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13196 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13196 - Singapore | 2027-05-10 to 2027-05-14 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13207 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13207 - London | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13193 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13193 - Vienna | 2027-06-07 to 2027-06-11 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16570 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16570 - Dubai | 2027-06-14 to 2027-06-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13204 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13204 - Frankfurt | 2027-06-21 to 2027-06-25 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13214 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13214 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13211 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13211 - Paris | 2027-07-26 to 2027-07-30 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13201 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13201 - Istanbul | 2027-08-09 to 2027-08-13 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13218 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13218 - Rome | 2027-08-16 to 2027-08-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16571 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16571 - Amsterdam | 2027-08-23 to 2027-08-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13197 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13197 - Singapore | 2027-09-13 to 2027-09-17 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13208 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13208 - London | 2027-09-20 to 2027-09-24 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13194 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13194 - Rome | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16572 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16572 - Dubai | 2027-10-11 to 2027-10-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13205 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13205 - Frankfurt | 2027-10-25 to 2027-10-29 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13215 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13215 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13212 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13212 - Paris | 2027-11-22 to 2027-11-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13202 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13202 - Istanbul | 2027-12-06 to 2027-12-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13219 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13219 - Amsterdam | 2027-12-13 to 2027-12-17 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13198 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13198 ## PLC and Industrial Automation Fundamentals URL: https://smarthorizon.uk/course/plc-and-industrial-automation-fundamentals Brochure: https://smarthorizon.uk/course/plc-and-industrial-automation-fundamentals/brochure.pdf Course reference: plc-and-industrial-automation-fundamentals Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Programmable logic controllers are the backbone of industrial automation. This course covers automation system architecture, PLC hardware, inputs and outputs, programming basics in ladder logic, timers and counters, troubleshooting, HMIs and industrial networks. Why attend: Understanding PLCs helps technicians and engineers maintain and improve automated equipment. This course gives a practical foundation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses simulations, programming exercises, troubleshooting scenarios and demonstrations. Target audience: This course is suitable for: Maintenance technicians Electrical and instrumentation technicians Production engineers Automation engineers new to PLCs Maintenance supervisors Destinations: Istanbul, Amsterdam, Singapore, London, Barcelona, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Rome, Vienna Course objectives: - Explain industrial automation architecture - Understand PLC hardware and I/O - Write basic ladder logic programs - Use timers, counters and comparison functions - Troubleshoot PLC systems - Understand HMIs and industrial networks Target competencies: - Automation architecture - PLC hardware - Ladder logic - Timers and counters - Troubleshooting - HMI and networks Course outline: - Day 1: Automation Basics. Automation systems Sensors and actuators Control concepts PLC role Exercise: System overview - Day 2: PLC Hardware. CPU and I/O modules Digital and analogue signals Wiring Memory Demonstration: PLC hardware - Day 3: Programming. Ladder logic Contacts and coils Timers and counters Program structure Lab: Ladder programming - Day 4: Troubleshooting. Diagnostics Online monitoring Fault finding Safety Lab: Troubleshooting - Day 5: HMI and Networks. HMI basics Industrial networks Data integration Cybersecurity awareness Capstone: Automation project Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13244 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13244 - Amsterdam | 2026-12-07 to 2026-12-11 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13223 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13223 - Singapore | 2026-12-14 to 2026-12-18 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13234 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13234 - London | 2027-01-04 to 2027-01-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13220 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13220 - Barcelona | 2027-01-11 to 2027-01-15 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16573 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16573 - Dubai | 2027-01-18 to 2027-01-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13231 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13231 - Frankfurt | 2027-02-01 to 2027-02-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13241 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13241 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13238 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13238 - Paris | 2027-03-01 to 2027-03-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13228 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13228 - Istanbul | 2027-03-15 to 2027-03-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13245 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13245 - Cape Town | 2027-03-22 to 2027-03-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16574 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16574 - Amsterdam | 2027-04-05 to 2027-04-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13224 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13224 - Singapore | 2027-04-19 to 2027-04-23 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13235 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13235 - London | 2027-05-03 to 2027-05-07 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13221 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13221 - Dubai | 2027-05-17 to 2027-05-21 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13232 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13232 - Rome | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16575 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16575 - Frankfurt | 2027-06-07 to 2027-06-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13242 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13242 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13239 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13239 - Paris | 2027-07-05 to 2027-07-09 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13229 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13229 - Cape Town | 2027-07-12 to 2027-07-16 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16576 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16576 - Istanbul | 2027-07-19 to 2027-07-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13246 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13246 - Amsterdam | 2027-08-02 to 2027-08-06 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13225 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13225 - Singapore | 2027-08-16 to 2027-08-20 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13236 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13236 - London | 2027-09-06 to 2027-09-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13222 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13222 - Rome | 2027-09-13 to 2027-09-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16577 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16577 - Dubai | 2027-09-20 to 2027-09-24 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13233 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13233 - Frankfurt | 2027-10-04 to 2027-10-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13243 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13243 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13240 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13240 - Paris | 2027-11-01 to 2027-11-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13230 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13230 - Istanbul | 2027-11-15 to 2027-11-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13247 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13247 - Vienna | 2027-11-22 to 2027-11-26 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16578 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16578 - Amsterdam | 2027-12-06 to 2027-12-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13226 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13226 - Singapore | 2027-12-13 to 2027-12-17 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13237 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13237 ## SCADA Systems and Industrial Control Security URL: https://smarthorizon.uk/course/scada-systems-and-industrial-control-security Brochure: https://smarthorizon.uk/course/scada-systems-and-industrial-control-security/brochure.pdf Course reference: scada-systems-and-industrial-control-security Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: SCADA and industrial control systems monitor and control critical processes in utilities, oil and gas, manufacturing and transport. This course covers ICS architecture, SCADA components, communication protocols, alarms, data management and the growing importance of OT cybersecurity. Why attend: Industrial systems are increasingly connected and targeted. This course helps engineers understand SCADA and protect industrial environments. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses architecture workshops, demonstrations, case studies of ICS incidents and risk assessments. Target audience: This course is suitable for: Control and automation engineers SCADA operators and technicians OT and IT security professionals Utility engineers Plant managers Destinations: Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Kuala Lumpur, Paris, Cape Town, Barcelona, Vienna Course objectives: - Explain SCADA and ICS architectures - Understand components and communication protocols - Manage alarms and operational data - Identify OT cybersecurity threats - Apply security controls for industrial systems - Develop OT security risk assessments Target competencies: - SCADA architecture - Industrial protocols - Alarm management - OT security threats - ICS security controls - Risk assessment Course outline: - Day 1: SCADA and ICS. Control system types SCADA architecture RTUs and PLCs Applications Exercise: Architecture mapping - Day 2: Communications and Data. Industrial protocols Networks Historians Alarm management Demonstration: SCADA system - Day 3: OT Security Threats. Threat landscape Notable incidents IT versus OT security Vulnerabilities Case study: ICS attack - Day 4: Security Controls. Network segmentation Access control Monitoring Patch and change management Workshop: Security design - Day 5: Risk and Governance. OT risk assessment Standards Incident response Roadmap Capstone: OT security plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13272 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13272 - Amsterdam | 2026-11-23 to 2026-11-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13252 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13252 - Singapore | 2026-12-07 to 2026-12-11 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13262 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13262 - London | 2026-12-14 to 2026-12-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13248 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13248 - Dubai | 2027-01-11 to 2027-01-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13259 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13259 - Rome | 2027-01-18 to 2027-01-22 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16579 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16579 - Frankfurt | 2027-01-25 to 2027-01-29 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13269 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13269 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13266 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13266 - Paris | 2027-02-22 to 2027-02-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13256 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13256 - Istanbul | 2027-03-08 to 2027-03-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13273 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13273 - Cape Town | 2027-03-15 to 2027-03-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16580 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16580 - Amsterdam | 2027-03-22 to 2027-03-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13253 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13253 - Singapore | 2027-04-12 to 2027-04-16 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13263 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13263 - London | 2027-04-26 to 2027-04-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13249 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13249 - Dubai | 2027-05-10 to 2027-05-14 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13260 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13260 - Barcelona | 2027-05-17 to 2027-05-21 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16581 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16581 - Frankfurt | 2027-05-24 to 2027-05-28 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13270 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13270 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13267 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13267 - Paris | 2027-06-21 to 2027-06-25 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13257 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13257 - Istanbul | 2027-07-12 to 2027-07-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13274 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13274 - Vienna | 2027-07-19 to 2027-07-23 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16582 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16582 - Amsterdam | 2027-07-26 to 2027-07-30 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13254 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13254 - Singapore | 2027-08-09 to 2027-08-13 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13264 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13264 - London | 2027-08-23 to 2027-08-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13250 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13250 - Rome | 2027-09-06 to 2027-09-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16583 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16583 - Dubai | 2027-09-13 to 2027-09-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13261 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13261 - Frankfurt | 2027-09-20 to 2027-09-24 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13271 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13271 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13268 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13268 - Paris | 2027-10-25 to 2027-10-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13258 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13258 - Istanbul | 2027-11-08 to 2027-11-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13275 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13275 - Cape Town | 2027-11-15 to 2027-11-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16584 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16584 - Amsterdam | 2027-11-22 to 2027-11-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13255 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13255 - Singapore | 2027-12-06 to 2027-12-10 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13265 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13265 - London | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13251 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13251 ## HVAC Systems Operation and Maintenance URL: https://smarthorizon.uk/course/hvac-systems-operation-and-maintenance Brochure: https://smarthorizon.uk/course/hvac-systems-operation-and-maintenance/brochure.pdf Course reference: hvac-systems-operation-and-maintenance Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Heating, ventilation and air conditioning systems affect comfort, health, energy use and equipment reliability. This course covers HVAC principles, system types, chillers, air handling units, controls, maintenance practices, indoor air quality, energy efficiency and troubleshooting. Why attend: Well-maintained HVAC systems reduce energy costs and complaints. This course gives practical knowledge to operate and maintain them effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses technical presentations, system diagrams, troubleshooting cases and maintenance planning exercises. Target audience: This course is suitable for: Facilities and building engineers HVAC technicians Maintenance managers Energy managers Building operators Destinations: Singapore, Cape Town, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Barcelona, Amsterdam, Rome, Vienna Course objectives: - Explain HVAC principles and psychrometrics - Understand common HVAC system types - Operate and maintain chillers and air handling units - Use building controls effectively - Improve indoor air quality and energy efficiency - Troubleshoot common HVAC problems Target competencies: - HVAC principles - System operation - Preventive maintenance - Controls - Energy efficiency - Troubleshooting Course outline: - Day 1: HVAC Fundamentals. Heat transfer Psychrometrics Comfort and air quality System types Exercise: System review - Day 2: Cooling Systems. Refrigeration cycle Chillers Cooling towers Maintenance Case study: Chiller performance - Day 3: Air Systems. Air handling units Fans and filters Ductwork Ventilation Workshop: AHU maintenance plan - Day 4: Controls and Efficiency. Building management systems Control strategies Energy savings Commissioning Exercise: Control optimisation - Day 5: Maintenance and Troubleshooting. Maintenance planning Common faults Diagnostics Records Capstone: HVAC maintenance programme Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13291 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13291 - Cape Town | 2026-11-30 to 2026-12-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16585 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16585 - London | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13276 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13276 - Dubai | 2026-12-14 to 2026-12-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13287 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13287 - Frankfurt | 2027-01-04 to 2027-01-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13298 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13298 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13295 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13295 - Paris | 2027-02-01 to 2027-02-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13284 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13284 - Istanbul | 2027-02-15 to 2027-02-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13301 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13301 - Barcelona | 2027-02-22 to 2027-02-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16586 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16586 - Amsterdam | 2027-03-01 to 2027-03-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13281 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13281 - Singapore | 2027-03-15 to 2027-03-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13292 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13292 - London | 2027-04-05 to 2027-04-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13277 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13277 - Dubai | 2027-04-19 to 2027-04-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13288 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13288 - Rome | 2027-04-26 to 2027-04-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16587 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16587 - Frankfurt | 2027-05-03 to 2027-05-07 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13299 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13299 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13296 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13296 - Paris | 2027-06-07 to 2027-06-11 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13285 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13285 - Istanbul | 2027-06-21 to 2027-06-25 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13302 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13302 - Cape Town | 2027-06-28 to 2027-07-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16588 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16588 - Amsterdam | 2027-07-05 to 2027-07-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13282 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13282 - Singapore | 2027-07-19 to 2027-07-23 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13293 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13293 - London | 2027-08-02 to 2027-08-06 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13278 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13278 - Dubai | 2027-08-16 to 2027-08-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13289 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13289 - Rome | 2027-08-30 to 2027-09-03 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16589 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16589 - Frankfurt | 2027-09-06 to 2027-09-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13300 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13300 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13297 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13297 - Paris | 2027-10-04 to 2027-10-08 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13286 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13286 - Istanbul | 2027-10-18 to 2027-10-22 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13303 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13303 - Amsterdam | 2027-11-01 to 2027-11-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13283 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13283 - Vienna | 2027-11-08 to 2027-11-12 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16590 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16590 - Singapore | 2027-11-15 to 2027-11-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13294 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13294 - London | 2027-12-06 to 2027-12-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13279 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13279 - Dubai | 2027-12-13 to 2027-12-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13290 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13290 ## Boilers, Steam Systems and Heat Exchangers URL: https://smarthorizon.uk/course/boilers-steam-systems-and-heat-exchangers Brochure: https://smarthorizon.uk/course/boilers-steam-systems-and-heat-exchangers/brochure.pdf Course reference: boilers-steam-systems-and-heat-exchangers Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Boilers, steam systems and heat exchangers are central to many industrial processes. This course covers boiler types and operation, combustion and efficiency, water treatment, steam distribution and traps, condensate recovery, heat exchanger types, fouling and maintenance, and safety. Why attend: Steam system losses and failures are costly and dangerous. This course helps you operate and maintain these systems safely and efficiently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses technical presentations, efficiency calculations, case studies and maintenance planning. Target audience: This course is suitable for: Utility and plant engineers Boiler operators Maintenance engineers Energy managers Process engineers Destinations: Singapore, Rome, London, Dubai, Frankfurt, Kuala Lumpur, Paris, Istanbul, Cape Town, Amsterdam, Vienna, Barcelona Course objectives: - Explain boiler types and operating principles - Optimise combustion and boiler efficiency - Apply water treatment requirements - Maintain steam distribution systems and traps - Operate and maintain heat exchangers - Manage boiler and steam safety Target competencies: - Boiler operation - Combustion efficiency - Water treatment - Steam system maintenance - Heat exchanger maintenance - Pressure system safety Course outline: - Day 1: Boiler Fundamentals. Boiler types Components Operation Safety devices Exercise: Boiler review - Day 2: Combustion and Efficiency. Combustion principles Flue gas analysis Efficiency calculations Burner tuning Lab: Efficiency calculation - Day 3: Water Treatment. Water quality Scale and corrosion Blowdown Chemical treatment Case study: Water treatment failure - Day 4: Steam Distribution. Steam traps Insulation Condensate recovery Leak management Exercise: Steam trap survey - Day 5: Heat Exchangers. Types Fouling Cleaning and inspection Performance monitoring Capstone: Steam system improvement plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13318 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13318 - Rome | 2026-11-16 to 2026-11-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16591 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16591 - London | 2026-11-23 to 2026-11-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13304 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13304 - Dubai | 2026-12-07 to 2026-12-11 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13314 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13314 - Frankfurt | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13325 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13325 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13322 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13322 - Paris | 2027-01-25 to 2027-01-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13311 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13311 - Istanbul | 2027-02-08 to 2027-02-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13329 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13329 - Cape Town | 2027-02-15 to 2027-02-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16592 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16592 - Amsterdam | 2027-02-22 to 2027-02-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13308 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13308 - Singapore | 2027-03-08 to 2027-03-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13319 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13319 - London | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13305 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13305 - Vienna | 2027-04-05 to 2027-04-09 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16593 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16593 - Dubai | 2027-04-12 to 2027-04-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13315 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13315 - Frankfurt | 2027-04-26 to 2027-04-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13326 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13326 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13323 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13323 - Paris | 2027-05-24 to 2027-05-28 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13312 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13312 - Cape Town | 2027-06-07 to 2027-06-11 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16594 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16594 - Istanbul | 2027-06-14 to 2027-06-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13330 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13330 - Amsterdam | 2027-06-21 to 2027-06-25 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13309 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13309 - Singapore | 2027-07-12 to 2027-07-16 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13320 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13320 - London | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13306 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13306 - Dubai | 2027-08-09 to 2027-08-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13316 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13316 - Rome | 2027-08-16 to 2027-08-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16595 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16595 - Frankfurt | 2027-08-23 to 2027-08-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13327 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13327 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13324 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13324 - Paris | 2027-09-20 to 2027-09-24 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13313 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13313 - Barcelona | 2027-10-04 to 2027-10-08 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16596 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16596 - Istanbul | 2027-10-11 to 2027-10-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13331 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13331 - Amsterdam | 2027-10-25 to 2027-10-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13310 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13310 - Singapore | 2027-11-08 to 2027-11-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13321 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13321 - London | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13307 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13307 - Dubai | 2027-12-06 to 2027-12-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13317 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13317 - Frankfurt | 2027-12-13 to 2027-12-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13328 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13328 ## Instrumentation and Process Control URL: https://smarthorizon.uk/course/instrumentation-and-process-control Brochure: https://smarthorizon.uk/course/instrumentation-and-process-control/brochure.pdf Course reference: instrumentation-and-process-control Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Accurate instrumentation and stable control loops are essential for safe, efficient processes. This course covers measurement of pressure, flow, level and temperature, transmitters, control valves, control loop principles, PID tuning, calibration and troubleshooting. Why attend: Poorly performing instruments and loops reduce quality and efficiency. This course gives practical skills to maintain and improve process control. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses demonstrations, calibration exercises, loop tuning simulations and troubleshooting cases. Target audience: This course is suitable for: Instrumentation technicians Control engineers Process engineers Maintenance engineers Operators Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Barcelona, Cape Town Course objectives: - Explain measurement principles for key process variables - Select and maintain transmitters and sensors - Understand control valves and actuators - Explain control loop concepts and PID control - Tune and troubleshoot control loops - Calibrate instruments and manage documentation Target competencies: - Process measurement - Instrument maintenance - Control valves - PID control - Loop tuning - Calibration Course outline: - Day 1: Process Measurement. Measurement principles Pressure Temperature Accuracy and errors Exercise: Instrument selection - Day 2: Flow and Level. Flow meters Level instruments Installation effects Smart transmitters Demonstration: Instruments - Day 3: Final Control Elements. Control valves Actuators and positioners Valve sizing basics Valve problems Case study: Valve issue - Day 4: Control Loops. Feedback control PID modes Tuning methods Loop performance Simulation: Loop tuning - Day 5: Calibration and Troubleshooting. Calibration procedures Documentation Troubleshooting loops Maintenance programmes Capstone: Loop improvement Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13342 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13342 - Vienna | 2026-11-23 to 2026-11-27 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16597 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16597 - Frankfurt | 2026-12-07 to 2026-12-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13353 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13353 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13349 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13349 - Paris | 2027-01-04 to 2027-01-08 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13339 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13339 - Istanbul | 2027-01-18 to 2027-01-22 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13357 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13357 - Amsterdam | 2027-02-01 to 2027-02-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13336 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13336 - Singapore | 2027-02-15 to 2027-02-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13346 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13346 - Rome | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16598 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16598 - London | 2027-03-01 to 2027-03-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13333 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13333 - Dubai | 2027-03-15 to 2027-03-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13343 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13343 - Frankfurt | 2027-04-05 to 2027-04-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13354 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13354 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13350 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13350 - Barcelona | 2027-04-26 to 2027-04-30 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16599 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16599 - Paris | 2027-05-03 to 2027-05-07 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13340 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13340 - Istanbul | 2027-05-17 to 2027-05-21 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13358 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13358 - Amsterdam | 2027-06-07 to 2027-06-11 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13337 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13337 - Cape Town | 2027-06-14 to 2027-06-18 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16600 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16600 - Singapore | 2027-06-21 to 2027-06-25 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13347 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13347 - London | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13334 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13334 - Dubai | 2027-07-19 to 2027-07-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13344 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13344 - Frankfurt | 2027-08-02 to 2027-08-06 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13355 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13355 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13351 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13351 - Rome | 2027-08-23 to 2027-08-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16601 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16601 - Paris | 2027-09-06 to 2027-09-10 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13341 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13341 - Istanbul | 2027-09-20 to 2027-09-24 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13359 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13359 - Amsterdam | 2027-10-04 to 2027-10-08 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13338 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13338 - Singapore | 2027-10-18 to 2027-10-22 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13348 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13348 - Cape Town | 2027-10-25 to 2027-10-29 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16602 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16602 - London | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13335 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13335 - Dubai | 2027-11-15 to 2027-11-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13345 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13345 - Frankfurt | 2027-12-06 to 2027-12-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13356 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13356 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13352 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13352 ## Valves: Selection, Operation and Maintenance URL: https://smarthorizon.uk/course/valves-selection-operation-and-maintenance Brochure: https://smarthorizon.uk/course/valves-selection-operation-and-maintenance/brochure.pdf Course reference: valves-selection-operation-and-maintenance Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Valves control the flow of fluids throughout process plants, utilities and pipelines. This course covers valve types and applications, selection criteria, materials, actuation, sealing and leakage, inspection, testing, maintenance and troubleshooting. Why attend: Valve failures cause leaks, downtime and safety incidents. This course helps you select and maintain valves correctly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses valve demonstrations, selection exercises, failure case studies and maintenance planning. Target audience: This course is suitable for: Mechanical and process engineers Maintenance technicians Piping engineers Procurement professionals buying valves Operators Destinations: Dubai, Vienna, Frankfurt, Kuala Lumpur, Paris, Istanbul, Amsterdam, Singapore, Rome, London, Barcelona, Cape Town Course objectives: - Identify valve types and their applications - Select valves for service conditions - Understand valve materials and standards - Understand actuators and positioners - Inspect, test and maintain valves - Troubleshoot valve problems Target competencies: - Valve types - Valve selection - Materials and standards - Actuation - Valve maintenance - Troubleshooting Course outline: - Day 1: Valve Types. Isolation valves Control valves Check valves Safety relief valves Exercise: Valve identification - Day 2: Selection. Service conditions Materials Standards and ratings Sizing basics Workshop: Valve selection - Day 3: Actuation and Sealing. Actuators Positioners Packing and seals Leakage classes Demonstration: Actuators - Day 4: Inspection and Maintenance. Inspection Testing Repair Preventive maintenance Case study: Valve failure - Day 5: Troubleshooting. Common problems Root causes Reliability improvement Spare parts Capstone: Valve maintenance plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13370 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13370 - Vienna | 2026-11-16 to 2026-11-20 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16603 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16603 - Frankfurt | 2026-11-23 to 2026-11-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13381 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13381 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13377 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13377 - Paris | 2026-12-14 to 2026-12-18 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13366 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13366 - Istanbul | 2027-01-11 to 2027-01-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13385 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13385 - Amsterdam | 2027-01-25 to 2027-01-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13363 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13363 - Singapore | 2027-02-08 to 2027-02-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13374 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13374 - Rome | 2027-02-15 to 2027-02-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16604 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16604 - London | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13360 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13360 - Dubai | 2027-03-08 to 2027-03-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13371 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13371 - Frankfurt | 2027-03-22 to 2027-03-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13382 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13382 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13378 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13378 - Barcelona | 2027-04-19 to 2027-04-23 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16605 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16605 - Paris | 2027-04-26 to 2027-04-30 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13367 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13367 - Istanbul | 2027-05-10 to 2027-05-14 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13386 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13386 - Amsterdam | 2027-05-24 to 2027-05-28 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13364 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13364 - Rome | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16606 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16606 - Singapore | 2027-06-14 to 2027-06-18 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13375 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13375 - London | 2027-06-21 to 2027-06-25 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13361 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13361 - Dubai | 2027-07-12 to 2027-07-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13372 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13372 - Frankfurt | 2027-07-26 to 2027-07-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13383 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13383 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13379 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13379 - Cape Town | 2027-08-16 to 2027-08-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16607 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16607 - Paris | 2027-08-23 to 2027-08-27 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13368 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13368 - Istanbul | 2027-09-13 to 2027-09-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13387 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13387 - Amsterdam | 2027-09-20 to 2027-09-24 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13365 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13365 - Singapore | 2027-10-11 to 2027-10-15 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13376 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13376 - Cape Town | 2027-10-18 to 2027-10-22 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16608 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16608 - London | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13362 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13362 - Dubai | 2027-11-08 to 2027-11-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13373 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13373 - Frankfurt | 2027-11-22 to 2027-11-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13384 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13384 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13380 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13380 - Paris | 2027-12-13 to 2027-12-17 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13369 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13369 ## Transformers and Switchgear Maintenance URL: https://smarthorizon.uk/course/transformers-and-switchgear-maintenance Brochure: https://smarthorizon.uk/course/transformers-and-switchgear-maintenance/brochure.pdf Course reference: transformers-and-switchgear-maintenance Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Transformers and switchgear are critical and expensive assets in power systems. This course covers transformer construction and operation, insulating oil, testing and diagnostics, switchgear types, protection basics, inspection and maintenance, condition assessment and safety. Why attend: Failures of transformers and switchgear can cause long outages. This course helps you maintain and assess these assets effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses technical presentations, test result interpretation exercises, case studies and maintenance planning. It does not qualify participants for electrical work. Target audience: This course is suitable for: Electrical engineers Substation technicians Maintenance managers Utility engineers Asset managers Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Vienna, Barcelona Course objectives: - Explain transformer construction and operation - Interpret insulating oil and dissolved gas analysis - Apply transformer testing and diagnostics - Understand switchgear types and protection - Plan inspection and maintenance - Assess asset condition and plan replacement Target competencies: - Transformer fundamentals - Oil analysis - Electrical testing - Switchgear maintenance - Protection awareness - Condition assessment Course outline: - Day 1: Transformers. Construction Operation Cooling Accessories Exercise: Transformer review - Day 2: Diagnostics. Oil testing Dissolved gas analysis Electrical tests Thermography Lab: Test interpretation - Day 3: Switchgear. Switchgear types Circuit breakers Protection relays Safety interlocks Demonstration: Switchgear - Day 4: Maintenance. Maintenance strategies Inspection Testing Safety Case study: Transformer failure - Day 5: Asset Management. Condition assessment Health indices Replacement planning Spares Capstone: Maintenance plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13404 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13404 - Cape Town | 2026-11-23 to 2026-11-27 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16609 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16609 - Paris | 2026-12-07 to 2026-12-11 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13394 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13394 - Istanbul | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13412 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13412 - Amsterdam | 2027-01-04 to 2027-01-08 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13391 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13391 - Singapore | 2027-01-18 to 2027-01-22 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13401 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13401 - London | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13388 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13388 - Rome | 2027-02-08 to 2027-02-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16610 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16610 - Dubai | 2027-02-15 to 2027-02-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13398 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13398 - Frankfurt | 2027-03-01 to 2027-03-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13409 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13409 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13405 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13405 - Paris | 2027-04-05 to 2027-04-09 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13395 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13395 - Vienna | 2027-04-12 to 2027-04-16 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16611 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16611 - Istanbul | 2027-04-19 to 2027-04-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13413 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13413 - Amsterdam | 2027-05-03 to 2027-05-07 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13392 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13392 - Singapore | 2027-05-17 to 2027-05-21 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13402 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13402 - London | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13389 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13389 - Barcelona | 2027-06-14 to 2027-06-18 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16612 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16612 - Dubai | 2027-06-21 to 2027-06-25 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13399 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13399 - Frankfurt | 2027-07-05 to 2027-07-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13410 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13410 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13406 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13406 - Paris | 2027-08-02 to 2027-08-06 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13396 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13396 - Istanbul | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13414 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13414 - Cape Town | 2027-08-23 to 2027-08-27 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16613 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16613 - Amsterdam | 2027-09-06 to 2027-09-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13393 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13393 - Singapore | 2027-09-20 to 2027-09-24 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13403 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13403 - London | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13390 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13390 - Dubai | 2027-10-18 to 2027-10-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13400 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13400 - Rome | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16614 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16614 - Frankfurt | 2027-11-01 to 2027-11-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13411 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13411 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13407 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13407 - Paris | 2027-12-06 to 2027-12-10 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13397 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13397 - Istanbul | 2027-12-13 to 2027-12-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13415 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13415 ## Solar PV Systems: Design, Operation and Maintenance URL: https://smarthorizon.uk/course/solar-pv-systems-design-operation-and-maintenance Brochure: https://smarthorizon.uk/course/solar-pv-systems-design-operation-and-maintenance/brochure.pdf Course reference: solar-pv-systems-design-operation-and-maintenance Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Solar photovoltaic systems are being installed rapidly on buildings and as utility-scale plants. This course covers PV technology, system components, design and yield estimation, inverters, grid connection, installation quality, operation and maintenance, performance monitoring and safety. Why attend: Well-designed and maintained PV systems deliver reliable energy for decades. This course gives practical knowledge to plan and operate them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses design exercises, yield calculations, monitoring data analysis and case studies. Target audience: This course is suitable for: Electrical and energy engineers Facilities and energy managers Renewable energy project managers Maintenance technicians Developers and investors Destinations: Kuala Lumpur, Cape Town, Paris, Istanbul, Amsterdam, Singapore, London, Dubai, Rome, Frankfurt, Vienna, Barcelona Course objectives: - Explain PV technology and components - Design PV systems and estimate energy yield - Select inverters and plan grid connection - Ensure installation quality and safety - Operate and maintain PV systems - Monitor and improve performance Target competencies: - PV technology - System design - Yield estimation - Grid connection - O&M - Performance monitoring Course outline: - Day 1: PV Fundamentals. Solar resource PV cells and modules Market trends Applications Exercise: Site assessment - Day 2: System Design. System components Sizing Yield estimation Shading and losses Lab: PV design - Day 3: Inverters and Grid. Inverter types Grid codes Protection Storage integration Exercise: Grid connection - Day 4: Installation and O&M. Installation quality Safety Cleaning and inspection Fault finding Case study: Underperforming plant - Day 5: Performance. Monitoring Performance ratio Degradation Repowering Capstone: O&M plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13433 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13433 - Cape Town | 2026-11-16 to 2026-11-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16615 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16615 - Paris | 2026-11-23 to 2026-11-27 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13423 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13423 - Istanbul | 2026-12-07 to 2026-12-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13440 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13440 - Amsterdam | 2026-12-14 to 2026-12-18 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13419 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13419 - Singapore | 2027-01-11 to 2027-01-15 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13430 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13430 - London | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13416 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13416 - Dubai | 2027-02-08 to 2027-02-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13427 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13427 - Rome | 2027-02-15 to 2027-02-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16616 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16616 - Frankfurt | 2027-02-22 to 2027-02-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13437 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13437 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13434 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13434 - Paris | 2027-03-22 to 2027-03-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13424 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13424 - Istanbul | 2027-04-12 to 2027-04-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13441 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13441 - Cape Town | 2027-04-19 to 2027-04-23 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16617 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16617 - Amsterdam | 2027-04-26 to 2027-04-30 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13420 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13420 - Singapore | 2027-05-10 to 2027-05-14 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13431 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13431 - London | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13417 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13417 - Rome | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16618 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16618 - Dubai | 2027-06-14 to 2027-06-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13428 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13428 - Frankfurt | 2027-06-21 to 2027-06-25 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13438 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13438 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13435 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13435 - Paris | 2027-07-26 to 2027-07-30 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13425 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13425 - Istanbul | 2027-08-09 to 2027-08-13 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13442 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13442 - Vienna | 2027-08-16 to 2027-08-20 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16619 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16619 - Amsterdam | 2027-08-23 to 2027-08-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13421 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13421 - Singapore | 2027-09-13 to 2027-09-17 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13432 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13432 - London | 2027-09-20 to 2027-09-24 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13418 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13418 - Dubai | 2027-10-11 to 2027-10-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13429 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13429 - Barcelona | 2027-10-18 to 2027-10-22 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16620 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16620 - Frankfurt | 2027-10-25 to 2027-10-29 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13439 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13439 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13436 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13436 - Paris | 2027-11-22 to 2027-11-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13426 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13426 - Istanbul | 2027-12-06 to 2027-12-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13443 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13443 - Amsterdam | 2027-12-13 to 2027-12-17 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13422 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13422 ## Energy Management and Energy Efficiency in Industry URL: https://smarthorizon.uk/course/energy-management-and-energy-efficiency-in-industry Brochure: https://smarthorizon.uk/course/energy-management-and-energy-efficiency-in-industry/brochure.pdf Course reference: energy-management-and-energy-efficiency-in-industry Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Energy is a major cost for industrial and commercial organisations. This course covers energy management systems, energy audits, metering and monitoring, efficiency opportunities in motors, compressed air, lighting, heating and cooling, financing and measuring savings. Why attend: Energy efficiency reduces costs and emissions. This course gives practical tools to identify and deliver energy savings. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses energy audit exercises, savings calculations, case studies and energy management planning. Target audience: This course is suitable for: Energy managers Facilities and plant engineers Sustainability managers Maintenance managers Operations managers Destinations: Istanbul, Amsterdam, Singapore, London, Rome, Dubai, Frankfurt, Kuala Lumpur, Paris, Cape Town, Vienna, Barcelona Course objectives: - Establish an energy management system - Conduct energy audits - Implement metering and monitoring - Identify efficiency opportunities - Build business cases for energy projects - Measure and verify savings Target competencies: - Energy management systems - Energy auditing - Monitoring and targeting - Efficiency measures - Project business cases - Measurement and verification Course outline: - Day 1: Energy Management. Energy costs and trends Energy policy Management systems Roles Exercise: Energy baseline - Day 2: Energy Audits. Audit levels Data collection Energy balances Reporting Workshop: Audit plan - Day 3: Efficiency Opportunities. Motors and drives Compressed air Lighting Heating and cooling Lab: Savings calculations - Day 4: Business Cases. Costs and savings Financing Prioritisation Incentives Case study: Efficiency programme - Day 5: Measurement and Verification. Monitoring and targeting M&V methods Reporting Continuous improvement Capstone: Energy management plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13468 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13468 - Amsterdam | 2026-12-07 to 2026-12-11 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13447 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13447 - Singapore | 2026-12-14 to 2026-12-18 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13458 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13458 - London | 2027-01-04 to 2027-01-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13444 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13444 - Rome | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16621 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16621 - Dubai | 2027-01-18 to 2027-01-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13455 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13455 - Frankfurt | 2027-02-01 to 2027-02-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13465 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13465 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13462 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13462 - Paris | 2027-03-01 to 2027-03-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13452 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13452 - Istanbul | 2027-03-15 to 2027-03-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13469 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13469 - Cape Town | 2027-03-22 to 2027-03-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16622 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16622 - Amsterdam | 2027-04-05 to 2027-04-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13448 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13448 - Singapore | 2027-04-19 to 2027-04-23 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13459 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13459 - London | 2027-05-03 to 2027-05-07 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13445 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13445 - Dubai | 2027-05-17 to 2027-05-21 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13456 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13456 - Cape Town | 2027-05-24 to 2027-05-28 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16623 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16623 - Frankfurt | 2027-06-07 to 2027-06-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13466 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13466 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13463 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13463 - Paris | 2027-07-05 to 2027-07-09 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13453 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13453 - Istanbul | 2027-07-19 to 2027-07-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13470 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13470 - Vienna | 2027-07-26 to 2027-07-30 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16624 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16624 - Amsterdam | 2027-08-02 to 2027-08-06 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13449 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13449 - Singapore | 2027-08-16 to 2027-08-20 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13460 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13460 - London | 2027-09-06 to 2027-09-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13446 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13446 - Dubai | 2027-09-20 to 2027-09-24 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13457 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13457 - Rome | 2027-09-27 to 2027-10-01 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16625 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16625 - Frankfurt | 2027-10-04 to 2027-10-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13467 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13467 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13464 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13464 - Paris | 2027-11-01 to 2027-11-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13454 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13454 - Istanbul | 2027-11-15 to 2027-11-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13471 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13471 - Barcelona | 2027-11-29 to 2027-12-03 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16626 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16626 - Amsterdam | 2027-12-06 to 2027-12-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13450 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13450 - Singapore | 2027-12-13 to 2027-12-17 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13461 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13461 ## Hydraulic and Pneumatic Systems Maintenance URL: https://smarthorizon.uk/course/hydraulic-and-pneumatic-systems-maintenance Brochure: https://smarthorizon.uk/course/hydraulic-and-pneumatic-systems-maintenance/brochure.pdf Course reference: hydraulic-and-pneumatic-systems-maintenance Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Hydraulic and pneumatic systems power many industrial machines. This course covers fluid power principles, components such as pumps, compressors, valves, cylinders and actuators, circuit reading, contamination control, maintenance practices, troubleshooting and safety. Why attend: Fluid power failures cause downtime and safety risks. This course gives technicians practical skills to maintain and troubleshoot these systems. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses circuit diagrams, demonstrations, troubleshooting exercises and maintenance planning. Target audience: This course is suitable for: Maintenance technicians Mechanical engineers Production technicians Maintenance supervisors Plant engineers Destinations: Istanbul, Amsterdam, Singapore, London, Cape Town, Dubai, Frankfurt, Kuala Lumpur, Paris, Rome, Barcelona, Vienna Course objectives: - Explain hydraulic and pneumatic principles - Identify system components and symbols - Read and interpret circuit diagrams - Control contamination and maintain fluids - Perform preventive maintenance - Troubleshoot hydraulic and pneumatic faults Target competencies: - Fluid power principles - Component knowledge - Circuit reading - Contamination control - Preventive maintenance - Troubleshooting Course outline: - Day 1: Fluid Power Principles. Pressure and flow Hydraulics versus pneumatics Energy and efficiency Safety Exercise: System identification - Day 2: Components. Pumps and compressors Valves Cylinders and motors Accumulators and filters Demonstration: Components - Day 3: Circuits. Symbols Reading circuits Common circuits Control Exercise: Circuit reading - Day 4: Maintenance. Fluid care Contamination control Seals and hoses Preventive maintenance Case study: Hydraulic failure - Day 5: Troubleshooting. Systematic approach Common faults Testing Documentation Capstone: Troubleshooting exercise Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13496 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13496 - Amsterdam | 2026-11-23 to 2026-11-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13476 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13476 - Singapore | 2026-12-07 to 2026-12-11 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13486 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13486 - London | 2026-12-14 to 2026-12-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13472 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13472 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16627 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16627 - Dubai | 2027-01-11 to 2027-01-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13483 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13483 - Frankfurt | 2027-01-25 to 2027-01-29 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13493 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13493 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13490 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13490 - Paris | 2027-02-22 to 2027-02-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13480 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13480 - Istanbul | 2027-03-08 to 2027-03-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13497 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13497 - Rome | 2027-03-15 to 2027-03-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16628 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16628 - Amsterdam | 2027-03-22 to 2027-03-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13477 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13477 - Singapore | 2027-04-12 to 2027-04-16 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13487 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13487 - London | 2027-04-26 to 2027-04-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13473 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13473 - Barcelona | 2027-05-03 to 2027-05-07 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16629 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16629 - Dubai | 2027-05-10 to 2027-05-14 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13484 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13484 - Frankfurt | 2027-05-24 to 2027-05-28 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13494 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13494 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13491 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13491 - Paris | 2027-06-21 to 2027-06-25 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13481 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13481 - Vienna | 2027-07-05 to 2027-07-09 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16630 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16630 - Istanbul | 2027-07-12 to 2027-07-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13498 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13498 - Amsterdam | 2027-07-26 to 2027-07-30 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13478 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13478 - Singapore | 2027-08-09 to 2027-08-13 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13488 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13488 - London | 2027-08-23 to 2027-08-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13474 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13474 - Rome | 2027-09-06 to 2027-09-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16631 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16631 - Dubai | 2027-09-13 to 2027-09-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13485 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13485 - Frankfurt | 2027-09-20 to 2027-09-24 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13495 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13495 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13492 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13492 - Paris | 2027-10-25 to 2027-10-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13482 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13482 - Cape Town | 2027-11-01 to 2027-11-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16632 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16632 - Istanbul | 2027-11-08 to 2027-11-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13499 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13499 - Amsterdam | 2027-11-22 to 2027-11-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13479 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13479 - Singapore | 2027-12-06 to 2027-12-10 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13489 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13489 - London | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13475 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13475 ## Gas Turbines: Operation and Maintenance URL: https://smarthorizon.uk/course/gas-turbines-operation-and-maintenance Brochure: https://smarthorizon.uk/course/gas-turbines-operation-and-maintenance/brochure.pdf Course reference: gas-turbines-operation-and-maintenance Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Gas turbines are used for power generation, mechanical drive and oil and gas applications. This course covers gas turbine principles, components, performance, controls and protection, fuel systems, inspections and maintenance strategies, condition monitoring and troubleshooting. Why attend: Gas turbines are high-value assets where reliability and efficiency matter greatly. This course helps engineers operate and maintain them effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses technical presentations, performance calculations, case studies and maintenance planning exercises. Target audience: This course is suitable for: Mechanical and power plant engineers Operations and maintenance technicians Reliability engineers Utility engineers Oil and gas engineers Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Rome, Paris, Istanbul, Amsterdam, Barcelona, Cape Town, Vienna Course objectives: - Explain gas turbine thermodynamics and operation - Understand major components and systems - Analyse performance and efficiency - Understand controls, protection and fuel systems - Plan inspections and maintenance - Apply condition monitoring and troubleshooting Target competencies: - Gas turbine principles - Component knowledge - Performance analysis - Controls and protection - Maintenance planning - Condition monitoring Course outline: - Day 1: Gas Turbine Principles. Brayton cycle Types and applications Performance factors Ambient effects Exercise: Performance basics - Day 2: Components. Compressor Combustor Turbine Auxiliary systems Demonstration: Component overview - Day 3: Controls and Fuel. Control systems Protection Fuel systems Emissions control Case study: Trip investigation - Day 4: Maintenance. Inspection types Maintenance intervals Borescope inspection Overhauls Workshop: Maintenance plan - Day 5: Monitoring and Troubleshooting. Condition monitoring Performance degradation Troubleshooting Reliability improvement Capstone: Gas turbine reliability plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-16 to 2026-11-20 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13515 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13515 - London | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13500 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13500 - Dubai | 2026-12-14 to 2026-12-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13511 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13511 - Frankfurt | 2027-01-04 to 2027-01-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13522 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13522 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13519 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13519 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16633 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16633 - Paris | 2027-02-01 to 2027-02-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13508 - Istanbul | 2027-02-15 to 2027-02-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13525 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13525 - Amsterdam | 2027-03-01 to 2027-03-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13505 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13505 - Singapore | 2027-03-15 to 2027-03-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13516 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13516 - Barcelona | 2027-03-29 to 2027-04-02 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16634 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16634 - London | 2027-04-05 to 2027-04-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13501 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13501 - Dubai | 2027-04-19 to 2027-04-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13512 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13512 - Frankfurt | 2027-05-03 to 2027-05-07 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13523 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13523 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13520 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13520 - Rome | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16635 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16635 - Paris | 2027-06-07 to 2027-06-11 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13509 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13509 - Istanbul | 2027-06-21 to 2027-06-25 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13526 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13526 - Amsterdam | 2027-07-05 to 2027-07-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13506 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13506 - Singapore | 2027-07-19 to 2027-07-23 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13517 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13517 - Cape Town | 2027-07-26 to 2027-07-30 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16636 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16636 - London | 2027-08-02 to 2027-08-06 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13502 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13502 - Dubai | 2027-08-16 to 2027-08-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13513 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13513 - Frankfurt | 2027-09-06 to 2027-09-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13524 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13524 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13521 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13521 - Vienna | 2027-09-27 to 2027-10-01 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16637 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16637 - Paris | 2027-10-04 to 2027-10-08 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13510 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13510 - Istanbul | 2027-10-18 to 2027-10-22 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13527 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13527 - Amsterdam | 2027-11-01 to 2027-11-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13507 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13507 - Singapore | 2027-11-15 to 2027-11-19 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13518 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13518 - Cape Town | 2027-11-29 to 2027-12-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16638 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16638 - London | 2027-12-06 to 2027-12-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13503 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13503 - Dubai | 2027-12-13 to 2027-12-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13514 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13514 ## Building Facilities Maintenance Management URL: https://smarthorizon.uk/course/building-facilities-maintenance-management Brochure: https://smarthorizon.uk/course/building-facilities-maintenance-management/brochure.pdf Course reference: building-facilities-maintenance-management Catalogue record updated: 2026-10-25T19:07:01.686Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Effective facilities maintenance keeps buildings safe, compliant, comfortable and cost-efficient. This course covers maintenance strategy for buildings, asset registers, planned preventive maintenance, statutory compliance, helpdesk and reactive maintenance, contractor management, budgeting and performance measurement. Why attend: Poor building maintenance leads to failures, complaints and compliance risks. This course gives facilities professionals practical management tools. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course uses case studies, maintenance planning exercises, contractor management workshops and KPI design. Target audience: This course is suitable for: Facilities managers Building maintenance managers Property managers Estates professionals Facilities coordinators Destinations: Singapore, London, Dubai, Frankfurt, Kuala Lumpur, Vienna, Paris, Istanbul, Amsterdam, Barcelona, Rome, Cape Town Course objectives: - Develop a building maintenance strategy - Build asset registers and condition surveys - Plan preventive and statutory maintenance - Manage reactive maintenance and helpdesks - Manage maintenance contractors - Budget and measure maintenance performance Target competencies: - Maintenance strategy - Asset registers - Planned maintenance - Statutory compliance - Contractor management - Maintenance budgeting Course outline: - Day 1: Facilities Maintenance. Role of maintenance Building systems Maintenance strategies Risks Exercise: Building review - Day 2: Assets and Condition. Asset registers Condition surveys Life cycle planning Criticality Workshop: Asset register - Day 3: Planned and Statutory Maintenance. PPM schedules Statutory inspections Compliance records Energy considerations Exercise: PPM plan - Day 4: Reactive Maintenance and Contractors. Helpdesk processes Prioritisation Contractor selection Performance management Case study: Outsourced maintenance - Day 5: Budget and Performance. Maintenance budgets KPIs CAFM systems Continuous improvement Capstone: Facilities maintenance plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Singapore | 2026-11-09 to 2026-11-13 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13542 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13542 - London | 2026-11-23 to 2026-11-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13528 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13528 - Dubai | 2026-12-07 to 2026-12-11 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13538 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13538 - Frankfurt | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13549 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13549 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13546 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13546 - Vienna | 2027-01-18 to 2027-01-22 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 16639 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16639 - Paris | 2027-01-25 to 2027-01-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13535 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13535 - Istanbul | 2027-02-08 to 2027-02-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13553 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13553 - Amsterdam | 2027-02-22 to 2027-02-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13532 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13532 - Singapore | 2027-03-08 to 2027-03-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13543 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13543 - London | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13529 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13529 - Barcelona | 2027-03-29 to 2027-04-02 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 16640 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16640 - Dubai | 2027-04-12 to 2027-04-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13539 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13539 - Frankfurt | 2027-04-26 to 2027-04-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13550 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13550 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13547 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13547 - Rome | 2027-05-17 to 2027-05-21 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16641 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16641 - Paris | 2027-05-24 to 2027-05-28 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13536 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13536 - Istanbul | 2027-06-14 to 2027-06-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13554 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13554 - Amsterdam | 2027-06-21 to 2027-06-25 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13533 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13533 - Singapore | 2027-07-12 to 2027-07-16 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13544 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13544 - Rome | 2027-07-19 to 2027-07-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 16642 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16642 - London | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13530 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13530 - Dubai | 2027-08-09 to 2027-08-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13540 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13540 - Frankfurt | 2027-08-23 to 2027-08-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13551 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13551 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 13548 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13548 - Paris | 2027-09-20 to 2027-09-24 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 13537 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13537 - Cape Town | 2027-09-27 to 2027-10-01 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16643 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16643 - Istanbul | 2027-10-11 to 2027-10-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13555 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13555 - Amsterdam | 2027-10-25 to 2027-10-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 13534 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13534 - Singapore | 2027-11-08 to 2027-11-12 | 5640 GBP | Status: Open | Confirmed dates | Plan reference: 13545 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13545 - Cape Town | 2027-11-15 to 2027-11-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 16644 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16644 - London | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 13531 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13531 - Dubai | 2027-12-06 to 2027-12-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 13541 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13541 - Frankfurt | 2027-12-13 to 2027-12-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 13552 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-13552 ## Actuarial Concepts for Finance Professionals URL: https://smarthorizon.uk/course/actuarial-concepts-for-finance-professionals Brochure: https://smarthorizon.uk/course/actuarial-concepts-for-finance-professionals/brochure.pdf Course reference: actuarial-concepts-for-finance-professionals Catalogue record updated: 2026-10-25T19:07:27.791Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Finance teams in insurance, pensions and employee benefits increasingly work alongside actuaries but rarely share their language. This course explains the core actuarial ideas behind reserves, premiums and long-term liabilities: probability and mortality, discounting and the time value of money, cash-flow projection, assumption setting and sensitivity testing. Participants learn how actuarial results flow into financial statements, budgets and capital planning, and how to challenge assumptions with confidence. Why attend: Actuarial numbers drive some of the largest figures on the balance sheet, yet many finance professionals accept them without understanding how they were built. This course gives you the vocabulary and judgement to question, explain and use actuarial outputs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Short concept sessions are followed by spreadsheet exercises, worked examples from insurance and pension schemes, assumption-challenge role plays and group discussion of real reporting cases. Target audience: This course is suitable for: Finance managers in insurance and pension organisations Financial controllers and reporting accountants Internal and external auditors Risk and capital management professionals HR and benefits managers responsible for pension costs Analysts moving into insurance finance Destinations: Rome, Cape Town, Frankfurt, Barcelona, Vienna, Istanbul, London, Dubai, Kuala Lumpur, Amsterdam, Paris Course objectives: - Explain the role of actuarial work in insurance, pensions and benefits - Apply discounting and probability to value future cash flows - Interpret reserves, technical provisions and pension obligations - Assess the impact of key assumptions through sensitivity analysis - Link actuarial results to financial statements and budgets - Communicate actuarial findings to non-specialist managers Target competencies: - Actuarial literacy - Cash-flow valuation - Assumption analysis - Financial reporting judgement - Stakeholder communication Course outline: - Day 1: Foundations of Actuarial Thinking. Why actuarial valuation matters to finance Probability, risk and uncertainty Time value of money and discount rates Mortality and survival tables explained Exercise: valuing a simple annuity - Day 2: Insurance Liabilities and Reserves. Premium calculation principles Claims reserves and incurred but not reported Technical provisions and risk margins Reinsurance and its effect on results Case study: reading a reserving report - Day 3: Pensions and Employee Benefits. Defined benefit versus defined contribution schemes Measuring pension obligations Service cost, interest cost and remeasurements Funding plans and contribution schedules Exercise: pension obligation roll-forward - Day 4: Assumptions and Sensitivity. Setting economic and demographic assumptions Sensitivity and scenario testing Experience studies and assumption review Model risk and data quality Workshop: challenging an assumption set - Day 5: From Valuation to Decisions. Actuarial results in financial statements Capital, solvency and planning links Presenting results to boards and auditors Common pitfalls and red flags Action plan for working with actuaries Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16645 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16645 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16646 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16646 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16647 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16647 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16648 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16648 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16649 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16649 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16650 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16650 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16651 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16651 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16652 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16652 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16653 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16653 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16654 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16654 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16655 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16655 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16656 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16656 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16657 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16657 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16658 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16658 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16659 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16659 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16660 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16660 - Paris | 2027-10-11 to 2027-10-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16661 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16661 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16662 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16662 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16663 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16663 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16664 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16664 ## Treasury Risk Management and Hedge Accounting URL: https://smarthorizon.uk/course/treasury-risk-management-and-hedge-accounting Brochure: https://smarthorizon.uk/course/treasury-risk-management-and-hedge-accounting/brochure.pdf Course reference: treasury-risk-management-and-hedge-accounting Catalogue record updated: 2026-10-25T19:07:27.806Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Interest rates, exchange rates and commodity prices can move earnings and cash flow far more than day-to-day operations. This course shows treasury and finance professionals how to identify, measure and manage these market risks, choose suitable hedging instruments and apply hedge accounting so that hedges reduce volatility in reported results instead of adding to it. Why attend: A hedge that is economically sound can still create accounting volatility if it is not designed and documented correctly. You will learn to connect treasury decisions with the accounting rules so both cash and reported results are protected. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: The course combines instructor briefings with live spreadsheet exercises on exposure measurement, instrument pricing walkthroughs, hedge documentation drafting and case studies from multinational treasuries. Target audience: This course is suitable for: Treasury managers and dealers Financial controllers and group reporting teams CFOs of mid-sized companies Risk managers covering market risk Auditors reviewing treasury activities Corporate finance professionals Destinations: Kuala Lumpur, Cape Town, Dubai, Rome, Amsterdam, Barcelona, Istanbul, London, Paris, Vienna, Frankfurt Course objectives: - Identify interest rate, currency and commodity exposures - Measure exposures and set hedging policy limits - Compare forwards, swaps and options as hedging tools - Apply cash-flow, fair-value and net-investment hedge accounting - Prepare hedge documentation and effectiveness assessments - Report treasury risk to senior management and boards Target competencies: - Market risk measurement - Hedging strategy - Hedge accounting - Treasury policy design - Risk reporting Course outline: - Day 1: Treasury Risk Landscape. Role of treasury in value protection Types of market risk Identifying exposures across the business Treasury policy and risk appetite Exercise: mapping group exposures - Day 2: Hedging Instruments. Forwards and futures Interest rate and cross-currency swaps Options and collars Counterparty and liquidity considerations Workshop: selecting the right instrument - Day 3: Hedge Accounting Principles. Why hedge accounting exists Cash-flow, fair-value and net investment hedges Qualifying criteria and designation Effectiveness assessment Case study: hedge that failed accounting tests - Day 4: Documentation and Controls. Hedge documentation requirements Valuation and mark-to-market processes Segregation of duties in treasury Treasury management systems Exercise: drafting hedge documentation - Day 5: Reporting and Governance. Measuring hedge performance Disclosures and stakeholder reporting Board and committee oversight Lessons from treasury losses Personal action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16665 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16665 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16666 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16666 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16667 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16667 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16668 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16668 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16669 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16669 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16670 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16670 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16671 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16671 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16672 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16672 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16673 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16673 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16674 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16674 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16675 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16675 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16676 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16676 - Paris | 2027-07-19 to 2027-07-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16677 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16677 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16678 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16678 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16679 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16679 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16680 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16680 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16681 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16681 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16682 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16682 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16683 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16683 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16684 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16684 ## Financial Close Acceleration and Reporting Automation URL: https://smarthorizon.uk/course/financial-close-acceleration-and-reporting-automation Brochure: https://smarthorizon.uk/course/financial-close-acceleration-and-reporting-automation/brochure.pdf Course reference: financial-close-acceleration-and-reporting-automation Catalogue record updated: 2026-10-25T19:07:27.817Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many finance teams still need two or three weeks to close the books, leaving little time for analysis. This course shows how leading organisations close in days by redesigning the close calendar, standardising reconciliations, reducing manual journals and using automation and reporting tools. Participants map their own close process and leave with a practical acceleration plan. Why attend: A faster, cleaner close frees finance to support decisions instead of chasing numbers. You will learn proven techniques to remove bottlenecks, improve accuracy and introduce automation without losing control. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Participants map their current close, analyse bottlenecks in groups, review automation demonstrations, benchmark against good practice and build a close improvement roadmap. Target audience: This course is suitable for: Financial controllers and finance managers Group reporting and consolidation teams Accounting team leaders Finance transformation professionals Internal auditors reviewing the close Shared service centre managers Destinations: London, Kuala Lumpur, Istanbul, Barcelona, Paris, Frankfurt, Vienna, Cape Town, Dubai, Rome, Amsterdam Course objectives: - Map the end-to-end financial close and identify bottlenecks - Design a close calendar with clear ownership and deadlines - Standardise reconciliations and journal processes - Apply automation and robotic tools to repetitive close tasks - Strengthen controls while reducing cycle time - Build a roadmap for continuous close improvement Target competencies: - Process mapping - Close management - Finance automation - Control design - Continuous improvement Course outline: - Day 1: Understanding the Close. Components of the month-end and year-end close Common causes of delay and error Measuring close performance Benchmarking against leading practice Exercise: mapping your close - Day 2: Redesigning the Close Calendar. Day-by-day close planning Pre-close and soft-close techniques Ownership, hand-offs and dependencies Materiality and estimation policies Workshop: building a close calendar - Day 3: Reconciliations and Journals. Account reconciliation standards Risk-based reconciliation frequency Reducing manual and recurring journals Intercompany matching and settlement Exercise: reconciliation policy design - Day 4: Automation and Tools. Close management software Robotic process automation in finance Automated consolidation and reporting Data quality and system integration Demonstration: automated reporting pack - Day 5: Control and Sustainability. Keeping controls strong at speed Close dashboards and KPIs Change management for finance teams Continuous improvement routines Personal close acceleration roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16685 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16685 - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16686 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16686 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16687 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16687 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16688 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16688 - Paris | 2027-02-08 to 2027-02-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16689 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16689 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16690 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16690 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16691 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16691 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16692 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16692 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16693 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16693 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16694 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16694 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16695 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16695 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16696 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16696 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16697 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16697 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16698 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16698 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16699 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16699 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16700 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16700 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16701 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16701 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16702 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16702 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16703 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16703 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16704 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16704 ## Budgeting and Financial Planning for Hospitals URL: https://smarthorizon.uk/course/budgeting-and-financial-planning-for-hospitals Brochure: https://smarthorizon.uk/course/budgeting-and-financial-planning-for-hospitals/brochure.pdf Course reference: budgeting-and-financial-planning-for-hospitals Catalogue record updated: 2026-10-25T19:07:27.826Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hospitals face rising costs, complex funding and constant pressure to do more with less. This course gives healthcare finance and operational managers the tools to build activity-based budgets, understand cost per patient and service line, forecast demand and capacity, and monitor performance through the year. Examples come from public and private hospitals and clinics. Why attend: Healthcare budgets fail when they are disconnected from clinical activity. You will learn to link money, activity and capacity so that budgets support patient care and financial sustainability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hospital case studies, spreadsheet modelling of service-line budgets, group exercises with clinical and finance roles, and review of real performance reports. Target audience: This course is suitable for: Hospital finance managers and accountants Department and service-line managers Nurse managers with budget responsibility Healthcare planning and performance staff Clinic and medical centre administrators Health insurance and payer analysts Destinations: Dubai, Cape Town, Paris, Vienna, Amsterdam, London, Rome, Frankfurt, Kuala Lumpur, Istanbul, Barcelona Course objectives: - Explain healthcare funding models and cost structures - Build activity-based budgets for departments and service lines - Calculate cost per case, bed day and procedure - Forecast demand, capacity and staffing requirements - Monitor budgets with variance analysis and KPIs - Engage clinicians in budget ownership Target competencies: - Healthcare costing - Activity-based budgeting - Capacity planning - Variance analysis - Clinician engagement Course outline: - Day 1: Healthcare Finance Fundamentals. Funding models: government, insurance and self-pay Hospital cost structure Fixed, variable and semi-variable costs Key financial indicators for hospitals Case study: hospital financial profile - Day 2: Costing Clinical Services. Service-line and patient-level costing Cost per case, bed day and procedure Allocating overheads fairly Using costing for pricing and contracts Exercise: costing a surgical pathway - Day 3: Activity-Based Budgeting. Linking budgets to activity plans Staffing budgets and rostering Supplies, drugs and consumables Capital and equipment planning Workshop: building a department budget - Day 4: Demand and Capacity Forecasting. Forecasting patient demand Bed, theatre and clinic capacity Seasonality and emergency pressures Scenario planning Exercise: capacity forecast - Day 5: Monitoring and Engagement. Monthly variance analysis Healthcare performance dashboards Engaging clinicians in financial decisions Cost improvement programmes Action plan for your organisation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16705 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16705 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16706 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16706 - Paris | 2027-01-18 to 2027-01-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16707 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16707 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16708 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16708 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16709 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16709 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16710 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16710 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16711 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16711 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16712 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16712 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16713 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16713 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16714 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16714 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16715 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16715 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16716 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16716 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16717 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16717 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16718 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16718 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16719 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16719 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16720 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16720 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16721 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16721 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16722 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16722 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16723 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16723 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16724 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16724 ## Credit Risk Modelling and Expected Credit Loss URL: https://smarthorizon.uk/course/credit-risk-modelling-and-expected-credit-loss Brochure: https://smarthorizon.uk/course/credit-risk-modelling-and-expected-credit-loss/brochure.pdf Course reference: credit-risk-modelling-and-expected-credit-loss Catalogue record updated: 2026-10-25T19:07:27.837Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Expected credit loss accounting requires lenders and companies to estimate losses before they happen, using judgement and forward-looking information. This course explains how probability of default, loss given default and exposure at default are estimated, how staging works, how macroeconomic scenarios are incorporated and how to govern and validate ECL models. Why attend: ECL numbers are scrutinised by auditors and regulators and can swing profits significantly. You will understand the models, assumptions and controls so you can produce, review or challenge credible provisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Worked spreadsheet models, staging case studies, scenario-weighting exercises, review of disclosure examples and group discussion of audit findings. Target audience: This course is suitable for: Credit risk managers and analysts Financial reporting and provisioning teams Bank and finance company accountants Model validation and audit professionals CFOs of companies with large receivables Regulatory reporting staff Destinations: Vienna, Rome, Cape Town, Istanbul, Amsterdam, Kuala Lumpur, Dubai, Barcelona, London, Frankfurt, Paris Course objectives: - Explain expected credit loss principles and staging - Estimate probability of default, loss given default and exposure - Incorporate forward-looking macroeconomic scenarios - Apply simplified approaches for trade receivables - Govern, validate and document ECL models - Prepare clear ECL disclosures and management reports Target competencies: - Credit risk analytics - ECL estimation - Scenario analysis - Model governance - Financial disclosure Course outline: - Day 1: ECL Foundations. From incurred to expected loss Scope of the ECL requirements Stage 1, 2 and 3 classification Significant increase in credit risk Exercise: staging a loan portfolio - Day 2: Risk Parameters. Probability of default estimation Loss given default and collateral Exposure at default and credit conversion Data requirements and segmentation Workshop: building PD estimates - Day 3: Forward-Looking Information. Macroeconomic variables and credit losses Scenario design and weighting Management overlays and adjustments Simplified approach for trade receivables Exercise: scenario-weighted ECL - Day 4: Governance and Validation. Model risk and validation Back-testing and benchmarking Controls over data and assumptions Audit and regulatory expectations Case study: audit challenge on provisions - Day 5: Reporting and Use. ECL disclosures Explaining provision movements Using ECL insights in credit decisions Common pitfalls Personal implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16725 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16725 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16726 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16726 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16727 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16727 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16728 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16728 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16729 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16729 - Amsterdam | 2027-03-08 to 2027-03-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16730 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16730 - Kuala Lumpur | 2027-03-29 to 2027-04-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16731 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16731 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16732 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16732 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16733 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16733 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16734 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16734 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16735 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16735 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16736 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16736 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16737 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16737 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16738 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16738 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16739 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16739 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16740 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16740 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16741 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16741 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16742 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16742 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16743 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16743 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16744 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16744 ## Islamic Finance Products and Sukuk Structuring URL: https://smarthorizon.uk/course/islamic-finance-products-and-sukuk-structuring Brochure: https://smarthorizon.uk/course/islamic-finance-products-and-sukuk-structuring/brochure.pdf Course reference: islamic-finance-products-and-sukuk-structuring Catalogue record updated: 2026-10-25T19:07:27.846Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Islamic finance is one of the fastest-growing segments of global finance, with sukuk now used by governments and corporates worldwide. This course explains Shariah principles behind Islamic contracts, the main banking products such as murabaha, ijara and musharaka, and how sukuk are structured, issued, rated and listed. Participants analyse real transactions and compare them with conventional instruments. Why attend: Whether you work in an Islamic bank, invest in sukuk or advise issuers, you need to understand both the Shariah logic and the financial mechanics. This course connects the two in practical terms. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Lectures with transaction diagrams, case studies of sovereign and corporate sukuk, product comparison workshops and group structuring exercises. Target audience: This course is suitable for: Islamic and conventional bankers Corporate treasury and finance managers Investment and fund managers Legal and compliance professionals in finance Government debt management staff Financial analysts and advisors Destinations: London, Paris, Dubai, Rome, Cape Town, Kuala Lumpur, Istanbul, Barcelona, Vienna, Amsterdam, Frankfurt Course objectives: - Explain the Shariah principles underpinning Islamic finance - Describe the structure of key Islamic banking products - Compare Islamic and conventional financing costs and risks - Explain the main sukuk structures and their uses - Understand the sukuk issuance process and documentation - Assess risks, rating and investor considerations for sukuk Target competencies: - Islamic contract knowledge - Product structuring - Sukuk analysis - Risk assessment - Transaction communication Course outline: - Day 1: Principles of Islamic Finance. Core Shariah principles in finance Prohibitions of riba, gharar and maysir Role of Shariah boards Islamic finance market overview Discussion: ethical finance in practice - Day 2: Islamic Banking Products. Murabaha and trade finance Ijara and leasing Musharaka and mudaraba Salam and istisna Exercise: matching products to client needs - Day 3: Sukuk Structures. Sukuk versus conventional bonds Ijara sukuk Wakala and mudaraba sukuk Hybrid and asset-light structures Workshop: diagramming a sukuk - Day 4: Issuance and Documentation. Issuance process and parties Key documents and asset transfer Rating considerations Listing and investor marketing Case study: sovereign sukuk issue - Day 5: Risks and Market Outlook. Credit, market and Shariah compliance risk Accounting and tax considerations Green and sustainable sukuk Market trends and innovation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16745 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16745 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16746 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16746 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16747 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16747 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16748 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16748 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16749 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16749 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16750 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16750 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16751 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16751 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16752 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16752 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16753 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16753 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16754 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16754 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16755 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16755 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16756 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16756 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16757 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16757 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16758 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16758 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16759 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16759 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16760 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16760 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16761 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16761 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16762 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16762 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16763 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16763 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16764 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16764 ## Carbon Accounting and Greenhouse Gas Reporting URL: https://smarthorizon.uk/course/carbon-accounting-and-greenhouse-gas-reporting Brochure: https://smarthorizon.uk/course/carbon-accounting-and-greenhouse-gas-reporting/brochure.pdf Course reference: carbon-accounting-and-greenhouse-gas-reporting Catalogue record updated: 2026-10-25T19:07:27.855Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Investors, lenders, customers and regulators now expect organisations to measure and report their greenhouse gas emissions accurately. This course teaches finance and sustainability professionals how to calculate scope 1, 2 and 3 emissions, choose emission factors, build an emissions inventory, set reduction targets and prepare reliable reports that can withstand assurance. Why attend: Carbon data is becoming as important as financial data, and finance teams are increasingly asked to own it. You will learn a practical, auditable approach to carbon accounting. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Step-by-step calculation exercises, inventory-building workshops, review of published sustainability reports and discussion of assurance findings. Target audience: This course is suitable for: Finance and controlling professionals Sustainability and ESG managers Operations and facilities managers Procurement managers addressing supplier emissions Internal auditors Consultants supporting climate reporting Destinations: London, Barcelona, Dubai, Cape Town, Amsterdam, Kuala Lumpur, Rome, Paris, Istanbul, Frankfurt, Vienna Course objectives: - Explain greenhouse gas accounting principles and boundaries - Calculate scope 1, 2 and 3 emissions - Select appropriate activity data and emission factors - Build and maintain an emissions inventory - Set science-informed reduction targets and track progress - Prepare emissions reports ready for assurance Target competencies: - Emissions calculation - Data management - Target setting - Sustainability reporting - Assurance readiness Course outline: - Day 1: Carbon Accounting Basics. Why emissions reporting matters Greenhouse gases and global warming potential Organisational and operational boundaries Scope 1, 2 and 3 explained Exercise: defining your boundary - Day 2: Direct and Energy Emissions. Fuel combustion and process emissions Location-based and market-based electricity Refrigerants and fugitive emissions Emission factor sources Workshop: calculating scope 1 and 2 - Day 3: Value Chain Emissions. The 15 scope 3 categories Spend-based versus activity-based methods Supplier data collection Prioritising material categories Exercise: scope 3 screening - Day 4: Targets and Reduction. Baselines and recalculation policies Reduction targets and pathways Carbon pricing and offsets Integrating carbon into budgets Case study: corporate decarbonisation plan - Day 5: Reporting and Assurance. Report structure and disclosures Data controls and audit trails Preparing for third-party assurance Common errors in emissions reports Personal action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16765 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16765 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16766 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16766 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16767 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16767 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16768 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16768 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16769 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16769 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16770 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16770 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16771 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16771 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16772 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16772 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16773 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16773 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16774 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16774 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16775 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16775 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16776 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16776 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16777 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16777 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16778 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16778 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16779 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16779 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16780 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16780 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16781 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16781 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16782 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16782 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16783 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16783 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16784 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16784 ## Mergers and Acquisitions Valuation and Deal Structuring URL: https://smarthorizon.uk/course/mergers-and-acquisitions-valuation-and-deal-structuring Brochure: https://smarthorizon.uk/course/mergers-and-acquisitions-valuation-and-deal-structuring/brochure.pdf Course reference: mergers-and-acquisitions-valuation-and-deal-structuring Catalogue record updated: 2026-10-25T19:07:27.866Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Mergers and acquisitions create value only when the price, structure and integration plan are right. This course takes participants through the deal process from target screening to closing: valuation using comparable companies, precedent transactions and discounted cash flow, synergy assessment, deal structures and consideration, due diligence and the key terms that protect buyers and sellers. Why attend: Overpaying, missing risks in due diligence or choosing the wrong structure can destroy value for years. You will learn the analytical and negotiation tools that experienced deal teams use. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Valuation modelling in spreadsheets, a running acquisition case through the week, negotiation simulations and analysis of well-known successful and failed deals. Target audience: This course is suitable for: Corporate development and strategy professionals CFOs and finance directors Investment bankers and transaction advisers Private equity and investment professionals Business owners considering a sale or acquisition Legal and tax advisers to transactions Destinations: Dubai, Amsterdam, Barcelona, Kuala Lumpur, Vienna, Rome, Cape Town, Paris, London, Frankfurt, Istanbul Course objectives: - Describe the M&A process and the roles of advisers - Value targets using multiple valuation methods - Estimate and challenge synergies - Compare asset and share deals and payment structures - Plan financial, commercial and legal due diligence - Negotiate key terms in sale and purchase agreements Target competencies: - Business valuation - Deal structuring - Due diligence planning - Negotiation - Value creation analysis Course outline: - Day 1: The M&A Process. Strategic rationale for acquisitions Deal process from screening to closing Roles of advisers and stakeholders Why many deals fail to create value Case introduction: the target company - Day 2: Valuation Methods. Comparable company analysis Precedent transactions Discounted cash flow valuation Leveraged buyout perspective Exercise: valuing the target - Day 3: Synergies and Pricing. Cost and revenue synergies Integration costs and timing Control premium and price setting Accretion and dilution analysis Workshop: building the synergy case - Day 4: Deal Structure and Due Diligence. Asset versus share deals Cash, shares and earn-outs Financial, tax, legal and commercial due diligence Valuation adjustments from findings Exercise: due diligence plan - Day 5: Negotiation and Closing. Key terms in letters of intent and SPAs Warranties, indemnities and price adjustments Negotiation simulation Post-merger integration priorities Personal learning plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16785 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16785 - Amsterdam | 2026-11-30 to 2026-12-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16786 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16786 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16787 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16787 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16788 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16788 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16789 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16789 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16790 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16790 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16791 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16791 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16792 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16792 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16793 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16793 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16794 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16794 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16795 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16795 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16796 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16796 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16797 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16797 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16798 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16798 - Istanbul | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16799 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16799 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16800 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16800 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16801 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16801 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16802 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16802 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16803 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16803 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16804 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16804 ## Working Capital Optimisation for Finance Leaders URL: https://smarthorizon.uk/course/working-capital-optimisation-for-finance-leaders Brochure: https://smarthorizon.uk/course/working-capital-optimisation-for-finance-leaders/brochure.pdf Course reference: working-capital-optimisation-for-finance-leaders Catalogue record updated: 2026-10-25T19:07:27.877Z Category: Finance & Accounting Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Cash tied up in receivables, inventory and supplier terms is one of the cheapest sources of funding a company has. This course shows finance leaders how to measure the cash conversion cycle, find improvement opportunities across order-to-cash, procure-to-pay and inventory, and run a cross-functional working capital programme that releases cash without harming customers or suppliers. Why attend: Releasing cash from working capital can fund growth, reduce debt and strengthen resilience. You will learn practical levers and how to win the support of sales, operations and procurement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Benchmarking exercises, cash-flow modelling, process walkthroughs, case studies of working capital programmes and team workshops to design improvement initiatives. Target audience: This course is suitable for: CFOs and finance directors Treasury and credit managers Financial controllers Supply chain and procurement managers Sales operations managers Business analysts in finance Destinations: Kuala Lumpur, Cape Town, Vienna, Frankfurt, Rome, Istanbul, Amsterdam, Dubai, London, Barcelona, Paris Course objectives: - Measure working capital and the cash conversion cycle - Benchmark performance against peers - Improve collections, billing and credit management - Optimise payment terms and supplier finance - Reduce inventory while protecting service levels - Lead a cross-functional working capital programme Target competencies: - Cash management - Process improvement - Cross-functional leadership - Financial analysis - Stakeholder negotiation Course outline: - Day 1: Working Capital Fundamentals. Why cash matters more than profit Components of working capital Cash conversion cycle metrics Benchmarking against peers Exercise: diagnosing your cash cycle - Day 2: Order-to-Cash. Credit policy and customer risk Billing accuracy and speed Collections strategies Dispute management Workshop: reducing days sales outstanding - Day 3: Procure-to-Pay. Payment terms strategy Supplier finance and dynamic discounting Purchase compliance Balancing supplier relationships and cash Exercise: payment terms analysis - Day 4: Inventory. Inventory drivers and costs Segmentation and safety stock Slow-moving and obsolete stock Collaboration with sales and operations Case study: inventory reduction - Day 5: Running the Programme. Setting targets and incentives Governance and tracking Forecasting cash Sustaining improvements Personal action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16805 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16805 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16806 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16806 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16807 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16807 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16808 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16808 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16809 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16809 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16810 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16810 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16811 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16811 - Amsterdam | 2027-04-19 to 2027-04-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16812 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16812 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16813 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16813 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16814 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16814 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16815 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16815 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16816 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16816 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16817 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16817 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16818 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16818 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16819 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16819 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16820 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16820 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16821 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16821 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16822 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16822 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16823 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16823 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16824 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16824 ## AI Use Cases in Oil and Gas Operations URL: https://smarthorizon.uk/course/ai-use-cases-in-oil-and-gas-operations Brochure: https://smarthorizon.uk/course/ai-use-cases-in-oil-and-gas-operations/brochure.pdf Course reference: ai-use-cases-in-oil-and-gas-operations Catalogue record updated: 2026-10-25T19:11:23.837Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Artificial intelligence is changing how oil and gas companies explore, produce, maintain and trade. This course reviews proven AI use cases across the value chain, including predictive maintenance, production optimisation, reservoir analytics, safety monitoring with computer vision and energy trading forecasts. Participants learn how to assess data readiness, build a business case and move from pilot to scaled deployment. Why attend: Many AI pilots in energy never reach production. You will learn which use cases deliver value, what data and skills they need, and how to lead adoption safely in operational environments. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Industry case studies, use-case prioritisation workshops, live demonstrations of AI tools and group business case development. Target audience: This course is suitable for: Operations and production managers Maintenance and reliability engineers Digital transformation leaders in energy Data and IT professionals in oil and gas HSE managers Destinations: Cape Town, Rome, London, Vienna, Frankfurt, Barcelona, Dubai, Paris, Istanbul, Amsterdam, Kuala Lumpur Course objectives: - Describe the main AI techniques used in oil and gas - Identify high-value AI use cases across upstream, midstream and downstream - Assess data, infrastructure and skills readiness - Build a business case for an AI initiative - Plan pilots and scale successful solutions - Manage safety, cyber and ethical risks of AI in operations Target competencies: - Use-case prioritisation - Data readiness assessment - Business case development - AI programme leadership - Operational risk awareness Course outline: - Day 1: AI in the Energy Sector. Machine learning, computer vision and generative AI explained Digital oilfield and data landscape Industry adoption trends Workshop: mapping your value chain - Day 2: Upstream and Production. Reservoir and well performance analytics Production optimisation Drilling performance prediction Case study: AI in a producing field - Day 3: Maintenance and Safety. Predictive maintenance for rotating equipment Computer vision for safety compliance Leak and emissions detection Exercise: failure prediction scenario - Day 4: Downstream and Trading. Refinery process optimisation Demand and price forecasting Logistics and supply optimisation Workshop: ranking use cases by value - Day 5: From Pilot to Scale. Data platforms and governance Building the business case Change management with field teams Personal AI roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16825 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16825 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16826 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16826 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16827 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16827 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16828 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16828 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16829 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16829 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16830 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16830 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16831 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16831 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16832 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16832 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16833 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16833 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16834 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16834 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16835 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16835 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16836 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16836 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16837 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16837 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16838 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16838 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16839 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16839 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16840 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16840 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16841 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16841 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16842 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16842 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16843 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16843 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16844 ## Prompt Design and AI Productivity for Managers URL: https://smarthorizon.uk/course/prompt-design-and-ai-productivity-for-managers Brochure: https://smarthorizon.uk/course/prompt-design-and-ai-productivity-for-managers/brochure.pdf Course reference: prompt-design-and-ai-productivity-for-managers Catalogue record updated: 2026-10-25T19:11:23.850Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Generative AI assistants can save managers hours each week on writing, analysis, planning and research, but only when used well. This hands-on course teaches practical prompt design, ways to verify AI output, techniques for summarising documents and data, and how to build simple repeatable AI workflows while protecting confidential information. Why attend: Most people use AI tools far below their potential, or trust them too much. You will learn a structured, safe way to get reliable results and to guide your team’s use of AI. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on practice with AI assistants on realistic management tasks, prompt clinics, peer review of outputs and creation of a personal prompt library. Target audience: This course is suitable for: Managers and team leaders Executive assistants and coordinators Project and programme managers HR, finance and operations professionals Anyone wanting practical AI skills for work Destinations: Cape Town, London, Rome, Dubai, Istanbul, Vienna, Kuala Lumpur, Amsterdam, Barcelona, Paris, Frankfurt Course objectives: - Explain how generative AI assistants work and where they fail - Write structured prompts that produce reliable results - Use AI for writing, summarising, analysis and planning - Verify facts and reduce errors and bias in AI output - Protect confidential data when using AI tools - Create repeatable AI workflows for your team Target competencies: - Prompt engineering - Critical evaluation of AI output - Workflow design - Information security awareness - Productivity management Course outline: - Day 1: How Generative AI Works. Large language models in plain language Strengths, limits and hallucinations Choosing the right tool Exercise: first prompts and comparison - Day 2: Prompt Design Techniques. Role, context, task and format Examples and step-by-step instructions Iterating and refining Prompt clinic: improving weak prompts - Day 3: AI for Management Tasks. Drafting emails, reports and policies Summarising long documents and meetings Analysing data and spreadsheets Workshop: real tasks from participants - Day 4: Quality and Safety. Fact-checking and source verification Bias and fairness considerations Confidential data and company policy Exercise: catching AI errors - Day 5: Building AI Workflows. Templates and prompt libraries Team guidelines for AI use Measuring time saved Personal productivity plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16845 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16845 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16846 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16846 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16847 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16847 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16848 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16848 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16849 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16849 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16850 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16850 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16851 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16851 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16852 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16852 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16853 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16853 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16854 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16854 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16855 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16855 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16856 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16856 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16857 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16857 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16858 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16858 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16859 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16859 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16860 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16860 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16861 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16861 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16862 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16862 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16863 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16863 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16864 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16864 ## Reference Data and Product Data Governance URL: https://smarthorizon.uk/course/reference-data-and-product-data-governance Brochure: https://smarthorizon.uk/course/reference-data-and-product-data-governance/brochure.pdf Course reference: reference-data-and-product-data-governance Catalogue record updated: 2026-10-25T19:11:23.860Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Product catalogues, customer codes, units of measure and other reference data are used by every system in an organisation. When they are inconsistent, reports disagree, orders fail and automation breaks. This course shows how to govern reference and product data through ownership, standards, workflows and quality controls that keep shared data accurate across ERP, e-commerce and analytics platforms. Why attend: Poor shared data silently drains productivity and undermines digital projects. You will learn a practical governance model that business and IT teams can actually run. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Data profiling exercises, case studies from retail and manufacturing, governance design workshops and review of data quality dashboards. Target audience: This course is suitable for: Data governance and data management professionals ERP and e-commerce managers Product information and catalogue managers Supply chain and procurement analysts IT and business analysts Destinations: Cape Town, Vienna, Dubai, London, Amsterdam, Paris, Rome, Frankfurt, Barcelona, Istanbul, Kuala Lumpur Course objectives: - Distinguish reference, master and transactional data - Define data ownership, stewardship and standards - Design workflows for creating and changing product data - Measure and improve data quality - Synchronise shared data across systems - Build a sustainable data governance operating model Target competencies: - Data stewardship - Data quality management - Process design - Cross-functional coordination - Governance design Course outline: - Day 1: Why Shared Data Matters. Types of data and their uses Cost of poor data quality Common failure points Exercise: data issue inventory - Day 2: Ownership and Standards. Data owners and stewards Naming conventions and attribute standards Classification and hierarchies Workshop: product data standard - Day 3: Data Lifecycle Workflows. Create, change and retire processes Approval and validation rules Supplier and partner data onboarding Exercise: designing a change workflow - Day 4: Data Quality. Quality dimensions and rules Profiling and cleansing Dashboards and scorecards Case study: catalogue clean-up - Day 5: Sustaining Governance. Operating model and councils Tools and platforms Change management Governance roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16865 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16865 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16866 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16866 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16867 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16867 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16868 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16868 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16869 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16869 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16870 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16870 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16871 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16871 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16872 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16872 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16873 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16873 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16874 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16874 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16875 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16875 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16876 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16876 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16877 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16877 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16878 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16878 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16879 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16879 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16880 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16880 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16881 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16881 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16882 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16882 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16883 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16883 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16884 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16884 ## Robotic Process Automation Programme Design URL: https://smarthorizon.uk/course/robotic-process-automation-programme-design Brochure: https://smarthorizon.uk/course/robotic-process-automation-programme-design/brochure.pdf Course reference: robotic-process-automation-programme-design Catalogue record updated: 2026-10-25T19:11:23.871Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Robotic process automation can remove repetitive work from finance, HR, procurement and customer service, but many programmes stall after a few bots. This course explains how to identify and prioritise automation opportunities, design processes for automation, set up a centre of excellence, govern bots securely and measure benefits so that automation scales across the organisation. Why attend: Successful automation is more about process selection and governance than technology. You will learn how to build a programme that delivers measurable savings and keeps bots reliable. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process assessment exercises, automation demonstrations, centre-of-excellence design workshops and case studies of successful and failed RPA programmes. Target audience: This course is suitable for: Process improvement and transformation leaders Finance, HR and operations managers IT and automation professionals Shared service centre managers Internal auditors and risk managers Destinations: Barcelona, Rome, London, Cape Town, Kuala Lumpur, Dubai, Vienna, Frankfurt, Paris, Amsterdam, Istanbul Course objectives: - Explain RPA capabilities, limits and related technologies - Identify and prioritise automation opportunities - Prepare processes for automation - Design an automation centre of excellence - Govern bots for security, resilience and audit - Measure and report automation benefits Target competencies: - Opportunity assessment - Process redesign - Programme governance - Benefit measurement - Change leadership Course outline: - Day 1: Automation Fundamentals. What RPA can and cannot do RPA, AI and workflow tools compared Automation market and platforms Demonstration: building a simple bot - Day 2: Finding Opportunities. Process selection criteria Automation potential scoring Process discovery and mining Workshop: opportunity pipeline - Day 3: Designing for Automation. Standardising and simplifying processes Exception handling Human-in-the-loop design Exercise: automation design document - Day 4: Centre of Excellence and Governance. Operating models for automation Bot security and access Change control and monitoring Case study: scaling to 100 bots - Day 5: Value and Sustainability. Benefit tracking Workforce communication Scaling to intelligent automation Programme roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16885 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16885 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16886 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16886 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16887 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16887 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16888 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16888 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16889 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16889 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16890 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16890 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16891 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16891 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16892 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16892 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16893 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16893 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16894 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16894 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16895 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16895 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16896 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16896 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16897 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16897 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16898 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16898 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16899 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16899 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16900 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16900 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16901 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16901 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16902 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16902 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16903 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16903 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16904 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16904 ## Cloud Security Fundamentals for Managers URL: https://smarthorizon.uk/course/cloud-security-fundamentals-for-managers Brochure: https://smarthorizon.uk/course/cloud-security-fundamentals-for-managers/brochure.pdf Course reference: cloud-security-fundamentals-for-managers Catalogue record updated: 2026-10-25T19:11:23.879Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Moving to the cloud changes who is responsible for security and how risks are controlled. This course explains the shared responsibility model, identity and access management, data protection, configuration risks and monitoring in cloud environments, so that managers can ask the right questions, approve sensible controls and work effectively with security teams and providers. Why attend: Most cloud breaches come from misconfiguration and weak access control, not sophisticated attacks. You will learn the essentials needed to lead cloud adoption securely. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Concept briefings, cloud console walkthroughs, risk scenario exercises and review of real cloud incident case studies. Target audience: This course is suitable for: IT and digital managers Business managers sponsoring cloud projects Risk, compliance and audit professionals Procurement staff buying cloud services Project managers in technology Destinations: London, Dubai, Frankfurt, Cape Town, Istanbul, Vienna, Amsterdam, Rome, Barcelona, Paris, Kuala Lumpur Course objectives: - Explain cloud service models and shared responsibility - Identify the main cloud security risks - Understand identity, access and privilege management - Apply data protection and encryption principles - Oversee monitoring, logging and incident response - Evaluate cloud providers and contracts for security Target competencies: - Cloud risk awareness - Access governance - Vendor assessment - Security oversight - Incident readiness Course outline: - Day 1: Cloud Basics. IaaS, PaaS and SaaS Shared responsibility model Cloud adoption risks Exercise: responsibility matrix - Day 2: Identity and Access. Users, roles and least privilege Multi-factor authentication Privileged access management Case study: account compromise - Day 3: Protecting Data. Data classification in the cloud Encryption and key management Backups and data residency Workshop: data protection plan - Day 4: Configuration and Monitoring. Common misconfigurations Security posture management Logging and alerting Incident response in the cloud - Day 5: Governance and Providers. Cloud security policies Provider assurance and certifications Contract clauses Management action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16905 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16905 - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16906 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16906 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16907 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16907 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16908 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16908 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16909 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16909 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16910 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16910 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16911 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16911 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16912 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16912 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16913 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16913 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16914 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16914 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16915 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16915 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16916 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16916 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16917 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16917 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16918 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16918 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16919 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16919 - Paris | 2027-09-13 to 2027-09-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16920 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16920 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16921 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16921 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16922 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16922 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16923 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16923 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16924 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16924 ## Digital Twin Concepts for Business and Operations URL: https://smarthorizon.uk/course/digital-twin-concepts-for-business-and-operations Brochure: https://smarthorizon.uk/course/digital-twin-concepts-for-business-and-operations/brochure.pdf Course reference: digital-twin-concepts-for-business-and-operations Catalogue record updated: 2026-10-25T19:11:23.889Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A digital twin is a live virtual model of a physical asset, process or system, fed by real data and used to monitor, simulate and optimise performance. This course explains how digital twins work, the data and technology they require, where they create value in manufacturing, utilities, buildings and supply chains, and how to plan a realistic first implementation. Why attend: Digital twins are widely discussed but often misunderstood. You will learn to separate hype from value and to plan an implementation your organisation can sustain. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Concept sessions, industry case studies, simulation demonstrations and group work on a digital twin business case. Target audience: This course is suitable for: Operations and asset managers Engineering and maintenance leaders Digital transformation professionals Facilities and infrastructure managers IT and data architects Destinations: Rome, Dubai, Paris, London, Barcelona, Frankfurt, Amsterdam, Kuala Lumpur, Istanbul, Cape Town, Vienna Course objectives: - Explain what a digital twin is and its main types - Describe the data, sensors and platforms involved - Identify valuable digital twin use cases - Assess organisational and data readiness - Develop a business case and implementation roadmap - Manage risks including cybersecurity and data quality Target competencies: - Systems thinking - Use-case evaluation - Data architecture awareness - Business case development - Technology roadmap planning Course outline: - Day 1: Digital Twin Concepts. Definitions and maturity levels Asset, process and system twins Simulation versus monitoring Exercise: twin candidates in your work - Day 2: Data and Technology. IoT sensors and connectivity Data platforms and integration Modelling and visualisation Demonstration: a live twin - Day 3: Use Cases. Manufacturing and process plants Utilities and infrastructure Buildings and campuses Case studies of measurable results - Day 4: Planning an Implementation. Readiness assessment Pilot scope and success measures Costs and benefits Workshop: business case - Day 5: Scaling and Governance. Data governance and security Skills and organisation Vendor selection Implementation roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16925 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16925 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16926 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16926 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16927 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16927 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16928 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16928 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16929 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16929 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16930 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16930 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16931 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16931 - Amsterdam | 2027-04-12 to 2027-04-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16932 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16932 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16933 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16933 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16934 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16934 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16935 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16935 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16936 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16936 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16937 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16937 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16938 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16938 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16939 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16939 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16940 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16940 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16941 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16941 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16942 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16942 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16943 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16943 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16944 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16944 ## AI Ethics, Risk and Responsible Deployment URL: https://smarthorizon.uk/course/ai-ethics-risk-and-responsible-deployment Brochure: https://smarthorizon.uk/course/ai-ethics-risk-and-responsible-deployment/brochure.pdf Course reference: ai-ethics-risk-and-responsible-deployment Catalogue record updated: 2026-10-25T19:11:23.895Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: As organisations deploy AI in hiring, lending, customer service and operations, they face new risks: biased decisions, opaque models, privacy breaches and regulatory penalties. This course gives leaders a practical framework for responsible AI, covering fairness, transparency, accountability, human oversight, impact assessment and emerging regulation such as the EU AI Act. Why attend: Trust in AI is now a business requirement. You will learn how to identify AI risks early and put proportionate controls in place without blocking innovation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of AI failures, risk assessment workshops, policy drafting exercises and debates on ethical dilemmas. Target audience: This course is suitable for: Business leaders deploying AI Risk, compliance and legal professionals Data science and technology managers HR and customer service leaders using AI tools Internal auditors Destinations: London, Vienna, Istanbul, Dubai, Kuala Lumpur, Amsterdam, Cape Town, Paris, Frankfurt, Barcelona, Rome Course objectives: - Explain key ethical principles for AI - Identify bias, transparency and privacy risks in AI systems - Conduct an AI impact and risk assessment - Design human oversight and accountability mechanisms - Understand emerging AI regulation and its obligations - Build a responsible AI governance framework Target competencies: - Ethical reasoning - AI risk assessment - Policy development - Regulatory awareness - Governance design Course outline: - Day 1: Why Responsible AI. Benefits and harms of AI Principles: fairness, transparency, accountability Lessons from AI failures Debate: an ethical dilemma - Day 2: Key Risks. Bias and discrimination Explainability and transparency Privacy and data protection Exercise: spotting risks in a use case - Day 3: Assessing AI Systems. AI impact assessments Risk classification Testing and monitoring models Workshop: completing an assessment - Day 4: Regulation and Standards. EU AI Act overview Sector rules and guidance International standards Case study: compliance programme - Day 5: Governance in Practice. Policies and approval processes Human oversight design Roles and accountability Responsible AI roadmap Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16945 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16945 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16946 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16946 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16947 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16947 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16948 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16948 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16949 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16949 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16950 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16950 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16951 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16951 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16952 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16952 - Paris | 2027-05-10 to 2027-05-14 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16953 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16953 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16954 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16954 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16955 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16955 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16956 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16956 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16957 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16957 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16958 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16958 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16959 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16959 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16960 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16960 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16961 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16961 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16962 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16962 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16963 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16963 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16964 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16964 ## Automation with Microsoft Power Platform for Business Users URL: https://smarthorizon.uk/course/automation-with-microsoft-power-platform-for-business-users Brochure: https://smarthorizon.uk/course/automation-with-microsoft-power-platform-for-business-users/brochure.pdf Course reference: automation-with-microsoft-power-platform-for-business-users Catalogue record updated: 2026-10-25T19:11:23.902Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Microsoft Power Platform lets business users automate approvals, build simple apps and create dashboards without traditional coding. This practical course introduces Power Automate, Power Apps and Power BI, showing participants how to design useful solutions, connect to common data sources, follow governance rules and hand solutions over safely. Why attend: Small automations built by the people who know the work can save significant time. You will learn to build them properly, with good design and within IT governance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Guided hands-on building exercises, solution design clinics, governance discussions and a final mini-project based on participants’ own processes. Target audience: This course is suitable for: Business analysts and process owners Administrative and operations staff Team leaders seeking automation HR, finance and procurement professionals Citizen developers Destinations: Rome, London, Dubai, Vienna, Amsterdam, Kuala Lumpur, Paris, Cape Town, Barcelona, Istanbul, Frankfurt Course objectives: - Describe the components of Power Platform - Build automated workflows and approvals - Create simple data-entry and tracking apps - Build basic reports and dashboards - Connect to common data sources securely - Follow governance and support good practice Target competencies: - Workflow automation - Low-code app building - Data visualisation - Solution design - Governance awareness Course outline: - Day 1: Power Platform Overview. Components and licensing basics Identifying good automation candidates Environments and data sources Exercise: choosing your mini-project - Day 2: Automating Workflows. Triggers, actions and conditions Approval flows Email and document automation Hands-on: building an approval flow - Day 3: Building Apps. Canvas app basics Forms, galleries and data Simple app logic Hands-on: tracking app - Day 4: Reporting and Dashboards. Connecting data to reports Visuals and filters Sharing and refresh Hands-on: team dashboard - Day 5: Governance and Hand-Over. Security and data loss prevention Documentation and support Testing and change Mini-project presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16965 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16965 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16966 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16966 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16967 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16967 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16968 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16968 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16969 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16969 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16970 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16970 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16971 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16971 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16972 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16972 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16973 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16973 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16974 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16974 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16975 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16975 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16976 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16976 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16977 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16977 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16978 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16978 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16979 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16979 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16980 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16980 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16981 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16981 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16982 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16982 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16983 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16983 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 16984 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16984 ## Digital Government Services Design URL: https://smarthorizon.uk/course/digital-government-services-design Brochure: https://smarthorizon.uk/course/digital-government-services-design/brochure.pdf Course reference: digital-government-services-design Catalogue record updated: 2026-10-25T19:11:23.912Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Citizens expect public services to be as simple as the best private-sector apps. This course shows government professionals how to design digital services around user needs: researching users, mapping journeys, simplifying policy and process, building accessible online services, measuring performance and improving continuously. Examples are drawn from leading digital governments. Why attend: Many public digital services simply move paper forms online. You will learn how to redesign services end to end so they are easier for citizens and cheaper to run. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: User research practice, journey mapping workshops, prototyping exercises and case studies from digital government programmes. Target audience: This course is suitable for: Public sector managers and policy officers Digital transformation teams in government Customer service leaders in public bodies IT project managers in government Municipal and agency staff Destinations: Kuala Lumpur, Cape Town, Barcelona, London, Dubai, Vienna, Rome, Amsterdam, Paris, Frankfurt, Istanbul Course objectives: - Apply service design principles in a public sector context - Conduct user research with citizens and staff - Map and redesign end-to-end service journeys - Design accessible and inclusive digital services - Measure service performance and user satisfaction - Lead multidisciplinary service teams Target competencies: - Service design - User research - Accessibility - Performance measurement - Cross-functional teamwork Course outline: - Day 1: Principles of Digital Government. What makes a good public service Service standards and design principles International examples Exercise: assessing a current service - Day 2: Understanding Users. User research methods Personas and needs Assisted digital and inclusion Practice: user interviews - Day 3: Redesigning Journeys. End-to-end journey mapping Removing unnecessary steps Policy and process simplification Workshop: redesigning a service - Day 4: Building and Testing. Prototyping and testing Accessibility requirements Agile delivery in government Exercise: paper prototype - Day 5: Measuring and Improving. Service performance indicators Feedback and continuous improvement Governance and funding Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 16985 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16985 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16986 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16986 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16987 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16987 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16988 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16988 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16989 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16989 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 16990 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16990 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16991 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16991 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16992 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16992 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 16993 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16993 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16994 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16994 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 16995 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16995 - Amsterdam | 2027-07-12 to 2027-07-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 16996 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16996 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 16997 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16997 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 16998 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16998 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 16999 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-16999 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17000 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17000 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17001 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17001 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17002 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17002 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17003 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17003 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17004 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17004 ## Customer Data Platforms and Personalisation URL: https://smarthorizon.uk/course/customer-data-platforms-and-personalisation Brochure: https://smarthorizon.uk/course/customer-data-platforms-and-personalisation/brochure.pdf Course reference: customer-data-platforms-and-personalisation Catalogue record updated: 2026-10-25T19:11:23.922Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customer data is scattered across websites, apps, CRM, call centres and stores, which makes consistent personalisation difficult. This course explains how customer data platforms unify customer profiles, how consent and privacy are managed, and how marketing and service teams use segments, journeys and real-time personalisation to improve engagement and revenue. Why attend: Personalisation done well increases conversion and loyalty; done badly it wastes budget or breaches trust. You will learn how to plan a customer data strategy that delivers value responsibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Platform demonstrations, data mapping exercises, segmentation workshops and case studies from retail, banking and telecoms. Target audience: This course is suitable for: Marketing and CRM managers Digital and e-commerce leaders Customer experience professionals Data and analytics teams IT managers supporting marketing Destinations: London, Kuala Lumpur, Rome, Istanbul, Cape Town, Vienna, Frankfurt, Paris, Dubai, Barcelona, Amsterdam Course objectives: - Explain the role of customer data platforms - Map customer data sources and identity resolution - Design segments and personalised journeys - Manage consent and privacy requirements - Measure personalisation impact - Plan selection and implementation of a CDP Target competencies: - Customer data strategy - Segmentation - Journey orchestration - Privacy compliance - Performance measurement Course outline: - Day 1: The Customer Data Challenge. Fragmented customer data CDP versus CRM and data warehouse Use cases and value Exercise: data source mapping - Day 2: Building Unified Profiles. Identity resolution Data quality and enrichment Real-time and batch data Demonstration: profile building - Day 3: Segmentation and Journeys. Behavioural and value segments Triggered journeys Channel orchestration Workshop: personalisation plan - Day 4: Privacy and Consent. Consent management Data minimisation Regulatory requirements Case study: privacy-first personalisation - Day 5: Measuring and Implementing. Testing and attribution Platform selection Implementation roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17005 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17005 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17006 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17006 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17007 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17007 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17008 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17008 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17009 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17009 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17010 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17010 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17011 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17011 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17012 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17012 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17013 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17013 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17014 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17014 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17015 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17015 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17016 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17016 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17017 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17017 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17018 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17018 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17019 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17019 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17020 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17020 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17021 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17021 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17022 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17022 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17023 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17023 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17024 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17024 ## Cybersecurity Awareness for Non-Technical Leaders URL: https://smarthorizon.uk/course/cybersecurity-awareness-for-non-technical-leaders Brochure: https://smarthorizon.uk/course/cybersecurity-awareness-for-non-technical-leaders/brochure.pdf Course reference: cybersecurity-awareness-for-non-technical-leaders Catalogue record updated: 2026-10-25T19:11:23.933Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Cyber attacks now threaten every organisation, and leaders are expected to understand the risks they oversee. This course explains in plain language how attacks such as phishing, ransomware and business email compromise work, what good protection looks like, how to prepare for incidents and which questions leaders should ask their IT and security teams. Why attend: Leaders do not need to be technical experts, but they must make informed decisions about cyber risk. You will gain the confidence to lead on cybersecurity and set the right culture. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Interactive briefings, live phishing demonstrations, incident simulations and discussion of real breach case studies. Target audience: This course is suitable for: Senior managers and directors Department heads Board members and committee members Business owners Non-technical project sponsors Destinations: Kuala Lumpur, Barcelona, London, Cape Town, Amsterdam, Istanbul, Dubai, Rome, Vienna, Frankfurt, Paris Course objectives: - Explain common cyber threats and how attacks happen - Understand the business impact of cyber incidents - Recognise essential security controls - Lead a security-aware culture - Prepare for and respond to cyber incidents - Ask effective questions of IT and security teams Target competencies: - Cyber risk awareness - Security culture leadership - Incident readiness - Oversight questioning - Decision making Course outline: - Day 1: The Threat Landscape. Who attacks and why Phishing and social engineering Ransomware and extortion Demonstration: a phishing campaign - Day 2: Business Impact. Financial, legal and reputational impact Supply chain and third-party risk Cyber insurance Case study: major breach - Day 3: Essential Controls. Identity, passwords and MFA Patching, backups and endpoint security Data protection Exercise: control maturity check - Day 4: Incident Response. Incident response plans Roles of leaders in a crisis Communication with stakeholders Simulation: ransomware attack - Day 5: Leading Cyber Security. Security culture and training Questions for IT teams Reporting and metrics Leader action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17025 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17025 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17026 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17026 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17027 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17027 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17028 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17028 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17029 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17029 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17030 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17030 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17031 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17031 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17032 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17032 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17033 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17033 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17034 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17034 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17035 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17035 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17036 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17036 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17037 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17037 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17038 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17038 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17039 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17039 - Paris | 2027-09-13 to 2027-09-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17040 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17040 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17041 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17041 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17042 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17042 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17043 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17043 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17044 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17044 ## Data Storytelling and Dashboard Design URL: https://smarthorizon.uk/course/data-storytelling-and-dashboard-design Brochure: https://smarthorizon.uk/course/data-storytelling-and-dashboard-design/brochure.pdf Course reference: data-storytelling-and-dashboard-design Catalogue record updated: 2026-10-25T19:11:23.946Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Data only changes decisions when people understand it quickly. This course teaches professionals how to turn analysis into clear stories and dashboards: choosing the right charts, designing for the audience, removing clutter, highlighting what matters and presenting insights with confidence. Participants redesign their own reports during the week. Why attend: Many reports are full of numbers but short on meaning. You will learn to create dashboards and presentations that lead to action. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Before-and-after redesign exercises, chart clinics, dashboard building in common tools and presentation practice with feedback. Target audience: This course is suitable for: Business and financial analysts Managers who produce reports Performance and planning teams Marketing and sales analysts Anyone who presents data Destinations: Rome, Amsterdam, London, Cape Town, Vienna, Paris, Istanbul, Dubai, Barcelona, Frankfurt, Kuala Lumpur Course objectives: - Apply principles of visual perception to data - Choose appropriate charts for different messages - Design clear, uncluttered dashboards - Structure data stories for different audiences - Highlight insights and recommendations - Present data confidently to decision makers Target competencies: - Data visualisation - Dashboard design - Storytelling - Audience analysis - Presentation skills Course outline: - Day 1: Why Data Stories Matter. How people read charts Common reporting mistakes Audience and purpose Exercise: critique of real reports - Day 2: Choosing Charts. Comparisons, trends and composition Tables versus charts Colour and emphasis Chart clinic - Day 3: Dashboard Design. Layout and hierarchy KPIs and context Interactivity and filters Hands-on: building a dashboard - Day 4: Building the Story. Narrative structure From insight to recommendation Annotations and headlines Workshop: story from data - Day 5: Presenting with Impact. Presenting to executives Handling questions Feedback and iteration Final presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17045 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17045 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17046 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17046 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17047 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17047 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17048 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17048 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17049 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17049 - Paris | 2027-03-08 to 2027-03-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17050 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17050 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17051 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17051 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17052 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17052 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17053 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17053 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17054 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17054 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17055 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17055 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17056 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17056 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17057 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17057 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17058 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17058 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17059 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17059 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17060 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17060 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17061 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17061 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17062 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17062 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17063 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17063 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17064 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17064 ## Agile Digital Transformation Roadmapping URL: https://smarthorizon.uk/course/agile-digital-transformation-roadmapping Brochure: https://smarthorizon.uk/course/agile-digital-transformation-roadmapping/brochure.pdf Course reference: agile-digital-transformation-roadmapping Catalogue record updated: 2026-10-25T19:11:23.958Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Digital transformation fails when it is treated as a one-off IT project. This course shows leaders how to build an agile transformation roadmap: assessing digital maturity, defining outcomes, prioritising initiatives, funding work in increments, organising teams around value and adjusting the plan as evidence emerges. Why attend: Long, rigid transformation plans quickly become outdated. You will learn to plan in a way that keeps strategic direction while adapting to change. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Maturity assessment exercises, outcome mapping workshops, prioritisation simulations and case studies from large transformation programmes. Target audience: This course is suitable for: Transformation and strategy leaders CIOs and digital directors PMO and portfolio managers Business unit heads Consultants supporting transformation Destinations: Dubai, Rome, Istanbul, Vienna, Paris, Barcelona, Cape Town, Frankfurt, Amsterdam, Kuala Lumpur, London Course objectives: - Assess digital maturity across the organisation - Define transformation vision and measurable outcomes - Prioritise initiatives by value and feasibility - Plan incremental delivery and funding - Organise teams and governance for agility - Track progress and adapt the roadmap Target competencies: - Strategic planning - Prioritisation - Agile governance - Outcome measurement - Change leadership Course outline: - Day 1: Transformation Foundations. Why transformations fail Digital maturity models Vision and ambition Exercise: maturity assessment - Day 2: Outcomes and Value. Outcome-based planning Objectives and key results Value streams Workshop: outcome map - Day 3: Prioritising Initiatives. Value versus effort analysis Dependencies and sequencing Quick wins and foundations Simulation: portfolio choices - Day 4: Agile Delivery and Funding. Incremental funding models Product teams and platforms Agile governance Case study: banking transformation - Day 5: Adapting the Roadmap. Progress metrics Quarterly reviews Communicating change Roadmap draft Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17065 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17065 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17066 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17066 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17067 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17067 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17068 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17068 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17069 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17069 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17070 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17070 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17071 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17071 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17072 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17072 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17073 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17073 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17074 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17074 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17075 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17075 - Amsterdam | 2027-07-12 to 2027-07-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17076 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17076 - Kuala Lumpur | 2027-07-26 to 2027-07-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17077 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17077 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17078 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17078 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17079 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17079 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17080 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17080 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17081 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17081 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17082 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17082 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17083 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17083 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17084 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17084 ## Open Banking and API Ecosystems URL: https://smarthorizon.uk/course/open-banking-and-api-ecosystems Brochure: https://smarthorizon.uk/course/open-banking-and-api-ecosystems/brochure.pdf Course reference: open-banking-and-api-ecosystems Catalogue record updated: 2026-10-25T19:11:23.966Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Open banking lets customers share financial data securely with third parties through APIs, creating new services in payments, lending and personal finance. This course explains the regulation, technology and business models behind open banking and open finance, how banks and fintechs build API ecosystems, and how to manage security, consent and partnership risks. Why attend: Open APIs are reshaping competition in financial services. You will understand the opportunities and obligations well enough to shape your organisation’s strategy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Regulatory briefings, API walkthroughs, business model workshops and case studies of banks and fintech partnerships. Target audience: This course is suitable for: Bank and fintech product managers Digital banking and payments professionals Risk and compliance officers in finance IT architects in financial services Strategy and innovation teams Destinations: Cape Town, Amsterdam, Kuala Lumpur, Rome, Barcelona, Dubai, Paris, Vienna, London, Frankfurt, Istanbul Course objectives: - Explain open banking regulation and standards - Describe how financial APIs work - Identify open banking business models - Manage consent, security and fraud risks - Design partnership and developer programmes - Plan an open finance strategy Target competencies: - API strategy - Regulatory awareness - Partnership management - Risk management - Product innovation Course outline: - Day 1: Open Banking Explained. Origins and regulation Account information and payment initiation Global approaches Exercise: customer use cases - Day 2: API Technology. API basics for non-developers Security standards and authentication Developer portals Demonstration: calling a banking API - Day 3: Business Models. Banks as platforms Fintech partnerships Monetising APIs Workshop: new service concept - Day 4: Risk and Consent. Consent management Fraud and liability Data protection Case study: open banking incident - Day 5: Strategy and Ecosystems. Open finance beyond banking Ecosystem governance Measuring success Strategy outline Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17085 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17085 - Amsterdam | 2026-11-30 to 2026-12-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17086 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17086 - Kuala Lumpur | 2027-01-04 to 2027-01-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17087 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17087 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17088 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17088 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17089 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17089 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17090 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17090 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17091 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17091 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17092 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17092 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17093 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17093 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17094 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17094 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17095 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17095 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17096 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17096 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17097 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17097 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17098 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17098 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17099 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17099 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17100 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17100 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17101 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17101 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17102 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17102 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17103 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17103 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17104 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17104 ## Machine Learning Fundamentals for Decision Makers URL: https://smarthorizon.uk/course/machine-learning-fundamentals-for-decision-makers Brochure: https://smarthorizon.uk/course/machine-learning-fundamentals-for-decision-makers/brochure.pdf Course reference: machine-learning-fundamentals-for-decision-makers Catalogue record updated: 2026-10-25T19:11:23.971Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Machine learning now drives forecasts, recommendations and risk scores in many organisations, yet decision makers often cannot judge whether a model is trustworthy. This course explains in plain language how machine learning works, the main model types, how models are trained and evaluated, and how to manage projects, data and risks so ML delivers business value. Why attend: You do not need to code to lead machine learning initiatives, but you do need to understand them. This course gives you the concepts and questions to make good decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Visual explanations, no-code model building exercises, evaluation case studies and project planning workshops. Target audience: This course is suitable for: Managers sponsoring analytics projects Business analysts Product and operations leaders Risk and audit professionals Executives responsible for AI strategy Destinations: Rome, Dubai, Amsterdam, London, Istanbul, Barcelona, Cape Town, Kuala Lumpur, Paris, Vienna, Frankfurt Course objectives: - Explain core machine learning concepts - Distinguish supervised, unsupervised and generative approaches - Understand training, testing and model evaluation - Identify data requirements and pitfalls - Plan and govern ML projects - Assess risks such as bias, drift and over-reliance Target competencies: - Analytical literacy - Model evaluation - Project governance - Data awareness - Risk judgement Course outline: - Day 1: What Machine Learning Is. From rules to learning Supervised and unsupervised learning Generative models Exercise: spotting ML in daily life - Day 2: Data and Training. Features and labels Training and test data Data quality and leakage No-code exercise: training a model - Day 3: Evaluating Models. Accuracy, precision and recall Overfitting Business metrics versus model metrics Case study: churn prediction - Day 4: Running ML Projects. Problem framing Team roles Deployment and monitoring Workshop: project canvas - Day 5: Risks and Governance. Bias and fairness Model drift Explainability Decision maker checklist Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17105 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17105 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17106 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17106 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17107 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17107 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17108 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17108 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17109 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17109 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17110 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17110 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17111 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17111 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17112 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17112 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17113 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17113 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17114 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17114 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17115 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17115 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17116 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17116 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17117 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17117 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17118 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17118 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17119 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17119 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17120 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17120 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17121 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17121 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17122 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17122 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17123 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17123 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17124 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17124 ## Digital Procurement and e-Sourcing URL: https://smarthorizon.uk/course/digital-procurement-and-e-sourcing Brochure: https://smarthorizon.uk/course/digital-procurement-and-e-sourcing/brochure.pdf Course reference: digital-procurement-and-e-sourcing Catalogue record updated: 2026-10-25T19:11:23.976Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Digital tools are transforming procurement, from e-sourcing and e-auctions to supplier portals, contract management systems and spend analytics. This course shows procurement professionals how to select and use digital solutions across source-to-pay, run effective e-tenders and reverse auctions, and build a roadmap for procurement digitalisation. Why attend: Digital procurement reduces cycle times, improves compliance and gives better visibility of spend. You will learn how to choose and use tools that make a real difference. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Tool demonstrations, e-auction simulations, process mapping exercises and case studies of procurement transformation. Target audience: This course is suitable for: Procurement and purchasing managers Category managers and buyers Procurement systems specialists Finance professionals involved in P2P Public sector procurement officers Destinations: Rome, Paris, Cape Town, Dubai, London, Barcelona, Vienna, Istanbul, Frankfurt, Kuala Lumpur, Amsterdam Course objectives: - Map the digital source-to-pay landscape - Run e-tenders and electronic reverse auctions - Use supplier portals and onboarding tools - Apply spend analytics and contract management systems - Build a business case for procurement technology - Plan a digital procurement roadmap Target competencies: - E-sourcing - Technology selection - Process digitisation - Spend visibility - Change management Course outline: - Day 1: Digital Procurement Landscape. Source-to-pay processes Technology categories Maturity assessment Exercise: current state map - Day 2: E-Sourcing. E-tender design Reverse auction strategies Evaluation and award tools Simulation: reverse auction - Day 3: Supplier and Contract Tools. Supplier portals and onboarding Contract lifecycle management Catalogues and guided buying Demonstration: supplier portal - Day 4: Spend Analytics. Spend data classification Savings opportunities Dashboards for procurement Workshop: spend cube analysis - Day 5: Building the Roadmap. Business case and benefits Vendor selection Adoption and change Roadmap draft Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17125 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17125 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17126 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17126 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17127 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17127 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17128 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17128 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17129 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17129 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17130 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17130 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17131 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17131 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17132 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17132 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17133 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17133 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17134 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17134 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17135 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17135 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17136 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17136 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17137 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17137 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17138 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17138 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17139 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17139 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17140 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17140 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17141 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17141 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17142 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17142 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17143 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17143 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17144 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17144 ## Smart City Strategy and Urban Data URL: https://smarthorizon.uk/course/smart-city-strategy-and-urban-data Brochure: https://smarthorizon.uk/course/smart-city-strategy-and-urban-data/brochure.pdf Course reference: smart-city-strategy-and-urban-data Catalogue record updated: 2026-10-25T19:11:23.979Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Cities are using sensors, data platforms and digital services to improve mobility, utilities, safety and quality of life. This course gives municipal leaders and partners a practical view of smart city strategy: setting citizen-centred goals, choosing use cases, building data platforms, managing privacy and partnerships, and measuring impact. Why attend: Smart city projects often start with technology instead of outcomes. You will learn to build a strategy around citizen needs and sustainable operating models. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: International case studies, use-case prioritisation workshops, data platform walkthroughs and stakeholder role plays. Target audience: This course is suitable for: Municipal and city government leaders Urban planners Utility and transport managers Public sector IT and data teams Private sector partners to cities Destinations: Cape Town, London, Rome, Amsterdam, Barcelona, Dubai, Vienna, Paris, Istanbul, Frankfurt, Kuala Lumpur Course objectives: - Define smart city goals linked to citizen outcomes - Identify and prioritise smart city use cases - Understand urban data platforms and interoperability - Manage privacy, security and ethics in public data - Structure partnerships and funding models - Measure and report smart city impact Target competencies: - Strategic planning - Urban data governance - Stakeholder engagement - Partnership structuring - Impact measurement Course outline: - Day 1: Smart City Foundations. What makes a city smart Global examples Citizen-centred goals Exercise: city challenge map - Day 2: Use Cases. Mobility and traffic Energy and utilities Public safety and services Workshop: prioritising use cases - Day 3: Urban Data Platforms. Sensors and IoT Data platforms and open data Interoperability standards Demonstration: city dashboard - Day 4: Governance and Ethics. Privacy and surveillance concerns Cybersecurity Public trust Case study: controversial project - Day 5: Delivery and Impact. Partnerships and procurement Funding models Measuring outcomes Strategy outline Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17145 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17145 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17146 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17146 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17147 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17147 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17148 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17148 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17149 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17149 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17150 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17150 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17151 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17151 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17152 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17152 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17153 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17153 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17154 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17154 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17155 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17155 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17156 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17156 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17157 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17157 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17158 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17158 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17159 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17159 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17160 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17160 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17161 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17161 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17162 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17162 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17163 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17163 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17164 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17164 ## Blockchain Use Cases for Enterprises URL: https://smarthorizon.uk/course/blockchain-use-cases-for-enterprises Brochure: https://smarthorizon.uk/course/blockchain-use-cases-for-enterprises/brochure.pdf Course reference: blockchain-use-cases-for-enterprises Catalogue record updated: 2026-10-25T19:11:23.983Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Blockchain promises tamper-proof shared records, but only some business problems truly need it. This course explains how blockchain and distributed ledgers work, compares public and private networks, and examines practical enterprise use cases in trade finance, supply chain traceability, digital identity and tokenisation, with a clear framework for deciding when blockchain is the right choice. Why attend: Many blockchain projects fail because a shared database would have been enough. You will learn to evaluate use cases objectively and avoid costly mistakes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Concept demonstrations, use-case evaluation workshops, case studies of live networks and group business case exercises. Target audience: This course is suitable for: Innovation and strategy managers IT architects and project managers Supply chain and trade finance professionals Risk and compliance officers Consultants and analysts Destinations: Paris, Cape Town, London, Istanbul, Rome, Dubai, Amsterdam, Barcelona, Frankfurt, Vienna, Kuala Lumpur Course objectives: - Explain how blockchain and distributed ledgers work - Compare public, private and consortium networks - Evaluate when blockchain adds value - Analyse enterprise use cases across industries - Understand smart contracts and tokenisation - Assess legal, security and governance issues Target competencies: - Technology evaluation - Business case analysis - Ecosystem thinking - Risk assessment - Innovation management Course outline: - Day 1: Blockchain Basics. Ledgers, blocks and consensus Cryptography in simple terms Public versus private chains Demonstration: a transaction - Day 2: When Blockchain Fits. Decision framework Trust and multi-party problems Alternatives to blockchain Exercise: evaluating proposals - Day 3: Enterprise Use Cases. Trade finance Supply chain traceability Digital identity and credentials Case studies of live networks - Day 4: Smart Contracts and Tokens. Smart contract basics Tokenisation of assets Digital currencies Workshop: use case design - Day 5: Governance and Delivery. Consortium governance Legal and regulatory issues Security risks Business case presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17165 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17165 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17166 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17166 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17167 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17167 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17168 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17168 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17169 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17169 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17170 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17170 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17171 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17171 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17172 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17172 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17173 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17173 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17174 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17174 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17175 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17175 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17176 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17176 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17177 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17177 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17178 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17178 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17179 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17179 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17180 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17180 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17181 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17181 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17182 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17182 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17183 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17183 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17184 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17184 ## Enterprise Architecture with TOGAF Principles URL: https://smarthorizon.uk/course/enterprise-architecture-with-togaf-principles Brochure: https://smarthorizon.uk/course/enterprise-architecture-with-togaf-principles/brochure.pdf Course reference: enterprise-architecture-with-togaf-principles Catalogue record updated: 2026-10-25T19:11:23.987Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Enterprise architecture connects business strategy to processes, data, applications and technology so that change is coordinated rather than chaotic. This course introduces enterprise architecture practice using TOGAF concepts: the architecture development method, building blocks, viewpoints, governance and roadmaps, with practical exercises on real organisational scenarios. Why attend: Without architecture, organisations accumulate duplicated systems and fragile integrations. You will learn a structured way to plan and govern change across the enterprise. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Method walkthroughs, architecture modelling exercises, case study of a transformation programme and governance role plays. Target audience: This course is suitable for: Enterprise and solution architects IT managers and planners Business analysts Transformation and PMO professionals Digital strategy teams Destinations: Rome, Istanbul, Cape Town, Dubai, Amsterdam, Barcelona, Vienna, Frankfurt, Kuala Lumpur, London, Paris Course objectives: - Explain the purpose and value of enterprise architecture - Describe the TOGAF architecture development method - Model business, data, application and technology architectures - Develop architecture roadmaps and transition plans - Set up architecture governance and principles - Communicate architecture to business stakeholders Target competencies: - Architecture modelling - Strategic alignment - Governance - Roadmap planning - Stakeholder communication Course outline: - Day 1: Enterprise Architecture Foundations. Why architecture matters Frameworks overview TOGAF concepts Exercise: current pain points - Day 2: Architecture Development Method. Phases of the ADM Architecture vision Requirements management Workshop: architecture vision - Day 3: Architecture Domains. Business architecture Data and application architecture Technology architecture Modelling exercise - Day 4: Roadmaps and Migration. Gap analysis Transition architectures Roadmap planning Case study: application rationalisation - Day 5: Governance. Architecture principles Review boards and compliance Communicating with stakeholders Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17185 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17185 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17186 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17186 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17187 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17187 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17188 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17188 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17189 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17189 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17190 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17190 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17191 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17191 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17192 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17192 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17193 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17193 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17194 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17194 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17195 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17195 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17196 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17196 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17197 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17197 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17198 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17198 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17199 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17199 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17200 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17200 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17201 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17201 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17202 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17202 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17203 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17203 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17204 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17204 ## Software Licence Compliance and Optimisation URL: https://smarthorizon.uk/course/software-licence-compliance-and-optimisation Brochure: https://smarthorizon.uk/course/software-licence-compliance-and-optimisation/brochure.pdf Course reference: software-licence-compliance-and-optimisation Catalogue record updated: 2026-10-25T19:11:23.991Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Software licences are one of the largest and least understood IT costs, and vendor audits can lead to large unbudgeted bills. This course teaches how to build software asset management processes, understand common licensing models for desktop, server and cloud software, prepare for vendor audits and optimise licence spend through reharvesting and right-sizing. Why attend: Organisations commonly overspend on unused licences while remaining exposed to audit penalties. You will learn to control both risks and costs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Licensing model exercises, entitlement reconciliation practice, audit simulation and case studies of savings programmes. Target audience: This course is suitable for: IT asset and software asset managers IT procurement professionals IT managers and service owners Finance managers controlling IT costs Internal auditors Destinations: Rome, Kuala Lumpur, Barcelona, Vienna, Cape Town, Dubai, Frankfurt, London, Paris, Istanbul, Amsterdam Course objectives: - Explain software asset management principles - Understand common licensing and subscription models - Reconcile entitlements with deployments - Prepare for and manage vendor audits - Identify optimisation and savings opportunities - Build SAM policies, tools and governance Target competencies: - Licence management - Contract analysis - Audit defence - Cost optimisation - Process governance Course outline: - Day 1: Software Asset Management. SAM lifecycle Risks and costs Roles and responsibilities Exercise: SAM maturity check - Day 2: Licensing Models. Perpetual and subscription licences User, device and core-based licensing Cloud and SaaS subscriptions Workshop: licensing scenarios - Day 3: Compliance Position. Entitlement records Discovery and inventory tools Effective licence position Exercise: reconciliation - Day 4: Vendor Audits. Audit process and rights Responding to findings Negotiating settlements Simulation: vendor audit - Day 5: Optimisation. Reharvesting and right-sizing Renewal negotiation SaaS management Savings plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17205 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17205 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17206 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17206 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17207 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17207 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17208 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17208 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17209 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17209 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17210 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17210 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17211 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17211 - Frankfurt | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17212 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17212 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17213 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17213 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17214 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17214 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17215 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17215 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17216 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17216 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17217 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17217 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17218 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17218 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17219 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17219 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17220 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17220 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17221 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17221 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17222 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17222 - Amsterdam | 2027-11-15 to 2027-11-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17223 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17223 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17224 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17224 ## Digital Workplace and Hybrid Collaboration Tools URL: https://smarthorizon.uk/course/digital-workplace-and-hybrid-collaboration-tools Brochure: https://smarthorizon.uk/course/digital-workplace-and-hybrid-collaboration-tools/brochure.pdf Course reference: digital-workplace-and-hybrid-collaboration-tools Catalogue record updated: 2026-10-25T19:11:23.995Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hybrid work depends on digital tools for communication, collaboration and knowledge sharing, but tool overload and poor adoption often reduce productivity. This course helps managers and IT leaders design an effective digital workplace: choosing tools, setting team agreements, organising information, securing data and driving adoption. Why attend: The right tools used the wrong way create noise and burnout. You will learn how to build a digital workplace that helps people focus and collaborate. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Tool walkthroughs, team charter workshops, information architecture exercises and adoption campaign planning. Target audience: This course is suitable for: IT and digital workplace managers HR and internal communication professionals Team leaders of hybrid teams Knowledge management professionals Office and facilities managers Destinations: London, Barcelona, Kuala Lumpur, Dubai, Cape Town, Vienna, Paris, Istanbul, Frankfurt, Rome, Amsterdam Course objectives: - Define digital workplace goals and principles - Select and integrate collaboration tools - Create team agreements for hybrid collaboration - Organise information and knowledge sharing - Manage security and compliance in collaboration tools - Drive adoption and measure productivity Target competencies: - Collaboration design - Change adoption - Information management - Team leadership - Tool governance Course outline: - Day 1: The Digital Workplace. Hybrid work trends Components of a digital workplace Employee experience Exercise: tool audit - Day 2: Collaboration Tools. Chat, meetings and documents Integration and tool sprawl Choosing the right channel Workshop: channel guidelines - Day 3: Team Practices. Team charters for hybrid work Asynchronous collaboration Meeting effectiveness Exercise: team agreement - Day 4: Information and Security. Information architecture Search and knowledge sharing Data protection in collaboration Case study: data leak via sharing - Day 5: Adoption. Change and training plans Champions networks Measuring adoption Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17225 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17225 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17226 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17226 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17227 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17227 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17228 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17228 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17229 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17229 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17230 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17230 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17231 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17231 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17232 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17232 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17233 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17233 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17234 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17234 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17235 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17235 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17236 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17236 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17237 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17237 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17238 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17238 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17239 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17239 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17240 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17240 - Amsterdam | 2027-10-11 to 2027-10-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17241 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17241 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17242 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17242 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17243 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17243 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17244 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17244 ## Chatbots and Conversational AI for Customer Service URL: https://smarthorizon.uk/course/chatbots-and-conversational-ai-for-customer-service Brochure: https://smarthorizon.uk/course/chatbots-and-conversational-ai-for-customer-service/brochure.pdf Course reference: chatbots-and-conversational-ai-for-customer-service Catalogue record updated: 2026-10-25T19:11:24.004Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Conversational AI can resolve routine customer questions instantly, around the clock, and free agents for complex cases. This course explains how modern chatbots and voice assistants work, how to choose use cases, design conversations, connect bots to knowledge and back-end systems, hand over smoothly to humans and measure customer outcomes. Why attend: Poorly designed bots frustrate customers and damage brands. You will learn to design conversational experiences that customers actually like using. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Bot demonstrations, conversation design workshops, testing exercises and case studies from banks, airlines and utilities. Target audience: This course is suitable for: Customer service and contact centre managers Digital channel managers CX and service designers IT and automation professionals Knowledge management teams Destinations: Dubai, Rome, Amsterdam, Barcelona, Paris, Vienna, Cape Town, Kuala Lumpur, London, Istanbul, Frankfurt Course objectives: - Explain how chatbots and generative AI assistants work - Select suitable customer service use cases - Design natural and effective conversations - Connect bots to knowledge bases and systems - Design human handover and escalation - Measure containment, satisfaction and quality Target competencies: - Conversation design - Use-case selection - Service integration - Quality measurement - Customer experience design Course outline: - Day 1: Conversational AI Basics. Rule-based bots versus generative AI Channels: web, apps and voice Customer expectations Demonstration: bot comparison - Day 2: Use Cases and Strategy. Identifying high-volume intents Business case Risk and compliance Workshop: intent analysis - Day 3: Designing Conversations. Tone and personality Flows and fallbacks Generative answers with guardrails Exercise: conversation scripts - Day 4: Integration and Handover. Knowledge bases Back-end integration Seamless handover to agents Case study: bank assistant - Day 5: Measuring Success. Containment and resolution Customer satisfaction Continuous training Implementation plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17245 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17245 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17246 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17246 - Amsterdam | 2027-01-11 to 2027-01-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17247 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17247 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17248 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17248 - Paris | 2027-02-15 to 2027-02-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17249 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17249 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17250 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17250 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17251 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17251 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17252 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17252 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17253 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17253 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17254 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17254 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17255 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17255 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17256 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17256 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17257 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17257 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17258 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17258 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17259 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17259 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17260 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17260 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17261 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17261 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17262 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17262 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17263 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17263 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17264 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17264 ## Data Classification and Information Handling URL: https://smarthorizon.uk/course/data-classification-and-information-handling Brochure: https://smarthorizon.uk/course/data-classification-and-information-handling/brochure.pdf Course reference: data-classification-and-information-handling Catalogue record updated: 2026-10-25T19:11:24.013Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations cannot protect information they have not identified. This course shows how to design and roll out a practical data classification scheme, label documents and data, define handling rules for each level, apply technical controls such as data loss prevention, and build staff habits that keep sensitive information safe. Why attend: Most data leaks come from everyday handling mistakes. You will learn to put simple, well-understood rules in place across the organisation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scheme design workshops, labelling exercises, tool demonstrations and awareness campaign planning. Target audience: This course is suitable for: Information security and risk professionals Data protection officers IT managers Records and information managers Compliance and audit staff Destinations: Vienna, Dubai, Cape Town, Istanbul, London, Rome, Kuala Lumpur, Barcelona, Frankfurt, Paris, Amsterdam Course objectives: - Explain the purpose of data classification - Design a classification scheme and handling rules - Identify and inventory sensitive information - Apply labelling and data loss prevention controls - Align classification with privacy and regulatory requirements - Train staff and monitor compliance Target competencies: - Information protection - Policy design - Control implementation - Awareness building - Compliance monitoring Course outline: - Day 1: Why Classify Data. Information as an asset Common leak scenarios Regulatory drivers Exercise: information inventory - Day 2: Designing the Scheme. Classification levels Handling rules for each level Roles and ownership Workshop: drafting a scheme - Day 3: Labelling and Tools. Manual and automatic labelling Data loss prevention Encryption and access rules Demonstration: labelling tools - Day 4: Privacy and Compliance. Personal data handling Retention and disposal Third-party sharing Case study: classification gaps - Day 5: Embedding the Habit. Awareness and training Monitoring and reporting Continuous improvement Rollout plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17265 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17265 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17266 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17266 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17267 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17267 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17268 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17268 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17269 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17269 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17270 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17270 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17271 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17271 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17272 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17272 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17273 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17273 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17274 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17274 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17275 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17275 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17276 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17276 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17277 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17277 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17278 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17278 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17279 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17279 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17280 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17280 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17281 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17281 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17282 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17282 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17283 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17283 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17284 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17284 ## Digital Marketing Analytics with Web Data URL: https://smarthorizon.uk/course/digital-marketing-analytics-with-web-data Brochure: https://smarthorizon.uk/course/digital-marketing-analytics-with-web-data/brochure.pdf Course reference: digital-marketing-analytics-with-web-data Catalogue record updated: 2026-10-25T19:11:24.021Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Website and campaign data show what customers do, but many teams struggle to turn analytics reports into decisions. This course teaches marketers and analysts how to set up measurement plans, configure web analytics correctly, track conversions, analyse traffic sources and user behaviour, and report insights that improve marketing performance. Why attend: Without reliable measurement, marketing budgets are spent on guesswork. You will learn to build trustworthy data and use it to optimise campaigns. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on work in web analytics tools, measurement plan workshops, campaign analysis exercises and reporting practice. Target audience: This course is suitable for: Digital marketing managers and executives Web and e-commerce managers Marketing analysts Content and SEO specialists Agency account managers Destinations: Vienna, Rome, Paris, London, Kuala Lumpur, Frankfurt, Barcelona, Dubai, Cape Town, Amsterdam, Istanbul Course objectives: - Build a digital measurement plan - Configure events and conversion tracking - Analyse traffic sources and campaign performance - Understand user behaviour and funnels - Apply privacy and consent requirements to tracking - Report insights and recommendations Target competencies: - Web analytics - Measurement planning - Campaign analysis - Data quality - Insight reporting Course outline: - Day 1: Measurement Foundations. Goals, KPIs and measurement plans How web analytics works Common data issues Exercise: measurement plan - Day 2: Tracking Setup. Events and conversions Campaign tagging Consent and privacy Hands-on: event configuration - Day 3: Analysing Acquisition. Channels and sources Paid versus organic Campaign comparison Exercise: channel analysis - Day 4: Behaviour and Conversion. User journeys Funnels and drop-off Landing page analysis Workshop: conversion improvements - Day 5: Reporting Insights. Dashboards for marketing Attribution basics Turning data into actions Final report presentation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17285 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17285 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17286 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17286 - Paris | 2027-01-18 to 2027-01-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17287 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17287 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17288 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17288 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17289 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17289 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17290 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17290 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17291 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17291 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17292 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17292 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17293 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17293 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17294 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17294 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17295 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17295 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17296 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17296 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17297 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17297 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17298 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17298 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17299 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17299 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17300 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17300 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17301 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17301 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17302 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17302 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17303 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17303 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17304 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17304 ## Building a Data-Driven Organisation URL: https://smarthorizon.uk/course/building-a-data-driven-organisation Brochure: https://smarthorizon.uk/course/building-a-data-driven-organisation/brochure.pdf Course reference: building-a-data-driven-organisation Catalogue record updated: 2026-10-25T19:11:24.032Z Category: Digital Innovation and Transformation Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many organisations collect large amounts of data but still make important decisions on instinct. This course helps leaders build a data-driven culture by setting a data strategy, establishing governance, developing data literacy, creating trusted reporting, and embedding analytics into everyday decision processes. Why attend: Technology alone does not make an organisation data-driven; people, processes and leadership do. You will learn a practical path to better, evidence-based decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Maturity assessments, strategy workshops, case studies of data transformations and decision-process redesign exercises. Target audience: This course is suitable for: Senior leaders and executives Heads of data and analytics Strategy and performance managers Department heads Digital transformation leaders Destinations: Cape Town, Amsterdam, Rome, Dubai, Frankfurt, London, Barcelona, Vienna, Paris, Istanbul, Kuala Lumpur Course objectives: - Assess the organisation’s data maturity - Develop a data strategy linked to business goals - Establish data governance and ownership - Build data literacy across teams - Create trusted reporting and single sources of truth - Embed analytics in decision making Target competencies: - Data strategy - Governance design - Culture change - Decision process design - Leadership Course outline: - Day 1: Becoming Data-Driven. What data-driven really means Maturity models Barriers to adoption Exercise: maturity assessment - Day 2: Data Strategy. Linking data to business goals Use-case portfolio Capabilities and investment Workshop: strategy canvas - Day 3: Governance and Trust. Ownership and stewardship Data quality Single source of truth Case study: conflicting reports - Day 4: People and Literacy. Data literacy programmes Analytics roles Self-service analytics Exercise: literacy plan - Day 5: Embedding in Decisions. Decision processes and forums Performance management Measuring progress Leadership action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17305 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17305 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17306 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17306 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17307 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17307 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17308 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17308 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17309 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17309 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17310 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17310 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17311 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17311 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17312 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17312 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17313 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17313 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17314 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17314 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17315 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17315 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17316 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17316 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17317 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17317 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17318 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17318 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17319 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17319 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17320 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17320 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17321 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17321 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17322 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17322 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17323 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17323 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17324 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17324 ## Leading Through Ambiguity and Change URL: https://smarthorizon.uk/course/leading-through-ambiguity-and-change Brochure: https://smarthorizon.uk/course/leading-through-ambiguity-and-change/brochure.pdf Course reference: leading-through-ambiguity-and-change Catalogue record updated: 2026-10-25T19:15:12.316Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leaders today rarely have complete information or stable plans. This course develops the mindset and practical tools to lead when direction is unclear: making sense of complex situations, setting provisional direction, experimenting safely, communicating honestly about uncertainty and keeping teams focused and resilient while circumstances keep shifting. Why attend: Teams look to leaders most when the way forward is unclear. You will learn how to provide direction and confidence without pretending to have all the answers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Complexity simulations, case discussions, reflective exercises, peer coaching and practical planning for participants’ own ambiguous challenges. Target audience: This course is suitable for: Middle and senior managers Project and programme leaders Change and transformation leads High-potential future leaders Team leaders in fast-changing sectors Destinations: Rome, Kuala Lumpur, Istanbul, Vienna, Barcelona, Cape Town, Dubai, Amsterdam, Frankfurt, London, Paris Course objectives: - Recognise different types of uncertainty and complexity - Make sense of ambiguous situations using structured tools - Set direction through principles and short planning cycles - Communicate openly about uncertainty while sustaining confidence - Support team resilience during prolonged change - Learn quickly from experiments and adjust course Target competencies: - Sense-making - Adaptive leadership - Transparent communication - Resilience building - Decision agility Course outline: - Day 1: Understanding Ambiguity. Simple, complicated and complex situations The leader’s role in uncertainty Personal reactions to ambiguity Exercise: mapping your current challenge - Day 2: Making Sense. Gathering diverse perspectives Scenario thinking Separating facts, assumptions and unknowns Workshop: sense-making session - Day 3: Setting Direction. Principles instead of detailed plans Short planning cycles Safe-to-fail experiments Simulation: leading in a shifting market - Day 4: Leading People Through Change. Communicating uncertainty honestly Maintaining trust and motivation Supporting resilience Role play: difficult team briefing - Day 5: Learning and Adapting. Review and learning loops Knowing when to change course Personal leadership routines Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17325 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17325 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17326 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17326 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17327 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17327 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17328 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17328 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17329 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17329 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17330 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17330 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17331 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17331 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17332 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17332 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17333 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17333 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17334 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17334 - Frankfurt | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17335 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17335 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17336 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17336 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17337 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17337 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17338 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17338 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17339 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17339 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17340 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17340 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17341 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17341 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17342 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17342 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17343 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17343 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17344 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17344 ## Executive Presence and Leadership Impact URL: https://smarthorizon.uk/course/executive-presence-and-leadership-impact Brochure: https://smarthorizon.uk/course/executive-presence-and-leadership-impact/brochure.pdf Course reference: executive-presence-and-leadership-impact Catalogue record updated: 2026-10-25T19:15:12.325Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Executive presence is the combination of confidence, clarity and credibility that makes others listen and follow. This course helps leaders strengthen how they show up in meetings, presentations and difficult conversations: communicating with authority, managing pressure, building a personal brand and influencing senior stakeholders authentically. Why attend: Technical excellence alone rarely earns a seat at the top table. You will learn how others perceive you and how to increase your impact without losing authenticity. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Video-recorded practice, feedback from peers and facilitators, self-assessments, role plays with senior stakeholders and personal coaching plans. Target audience: This course is suitable for: Senior managers preparing for executive roles Directors and heads of department High-potential leaders Technical experts moving into leadership Women and men in leadership development programmes Destinations: London, Rome, Barcelona, Dubai, Vienna, Paris, Kuala Lumpur, Cape Town, Amsterdam, Frankfurt, Istanbul Course objectives: - Explain the components of executive presence - Assess how others perceive your leadership style - Communicate with clarity, brevity and confidence - Manage composure under pressure and challenge - Influence senior stakeholders and boards - Build a credible personal leadership brand Target competencies: - Confident communication - Influence - Composure - Personal branding - Stakeholder management Course outline: - Day 1: What Is Executive Presence. Gravitas, communication and appearance How first impressions form Self-assessment and feedback Exercise: personal presence profile - Day 2: Communicating with Authority. Clear and concise messages Voice, posture and pace Storytelling for leaders Video practice and feedback - Day 3: Composure Under Pressure. Handling tough questions Managing emotions and stress Disagreeing constructively Role play: challenging meeting - Day 4: Influencing Senior Stakeholders. Understanding executive priorities Building alliances Presenting to boards Simulation: board briefing - Day 5: Personal Brand and Plan. Defining your leadership brand Visibility and networking Sustaining progress Personal development plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17345 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17345 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17346 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17346 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17347 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17347 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17348 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17348 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17349 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17349 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17350 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17350 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17351 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17351 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17352 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17352 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17353 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17353 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17354 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17354 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17355 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17355 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17356 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17356 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17357 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17357 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17358 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17358 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17359 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17359 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17360 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17360 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17361 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17361 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17362 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17362 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17363 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17363 - Istanbul | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17364 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17364 ## Strategic Thinking for Middle Managers URL: https://smarthorizon.uk/course/strategic-thinking-for-middle-managers Brochure: https://smarthorizon.uk/course/strategic-thinking-for-middle-managers/brochure.pdf Course reference: strategic-thinking-for-middle-managers Catalogue record updated: 2026-10-25T19:15:12.332Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Middle managers are expected to translate strategy into action and contribute ideas upward, yet many are trained only in operations. This course develops strategic thinking skills: understanding the business environment, analysing trends and competitors, connecting team priorities to organisational strategy and proposing initiatives that senior leaders will support. Why attend: Thinking strategically is what separates managers who execute from those who shape direction. You will learn practical tools to see the bigger picture and act on it. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Strategy tools practice, business case studies, team strategy workshops and presentation of strategic proposals. Target audience: This course is suitable for: Middle managers and department heads Team leaders with growing responsibility Project managers Specialists moving into management Future leaders Destinations: Rome, Frankfurt, Barcelona, London, Cape Town, Dubai, Vienna, Paris, Kuala Lumpur, Amsterdam, Istanbul Course objectives: - Explain how strategy is formed and executed - Analyse the external environment and competitors - Connect team objectives to organisational strategy - Identify strategic opportunities and risks - Prioritise initiatives using strategic criteria - Present strategic proposals convincingly Target competencies: - Strategic analysis - Prioritisation - Business acumen - Proposal writing - Systems view Course outline: - Day 1: What Strategy Really Is. Strategy versus operations Levels of strategy The manager’s strategic role Exercise: reading your organisation’s strategy - Day 2: Analysing the Environment. PESTLE and trend analysis Competitor and customer analysis Strengths and capabilities Workshop: environment scan - Day 3: From Strategy to Team Priorities. Cascading objectives Strategic alignment checks Resource choices Exercise: aligning team goals - Day 4: Spotting Opportunities. Innovation and improvement ideas Risk and scenario thinking Evaluating options Case study: strategic choice - Day 5: Selling Strategic Ideas. Building a business case Presenting to senior leaders Handling objections Final presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17365 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17365 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17366 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17366 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17367 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17367 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17368 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17368 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17369 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17369 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17370 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17370 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17371 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17371 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17372 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17372 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17373 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17373 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17374 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17374 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17375 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17375 - Paris | 2027-07-12 to 2027-07-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17376 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17376 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17377 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17377 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17378 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17378 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17379 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17379 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17380 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17380 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17381 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17381 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17382 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17382 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17383 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17383 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17384 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17384 ## Leading Shift-Based Operational Teams URL: https://smarthorizon.uk/course/leading-shift-based-operational-teams Brochure: https://smarthorizon.uk/course/leading-shift-based-operational-teams/brochure.pdf Course reference: leading-shift-based-operational-teams Catalogue record updated: 2026-10-25T19:15:12.346Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Supervisors in plants, hospitals, airports, contact centres and logistics hubs lead teams that work in shifts, often across days and nights. This course addresses the specific challenges of shift leadership: effective handovers, consistent standards across shifts, fatigue and safety, fair rostering, communication with people you rarely see and building team spirit around the clock. Why attend: Shift teams can feel disconnected from management and from each other. You will learn practical ways to keep performance, safety and morale high on every shift. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies from 24/7 operations, handover simulations, role plays, rota design exercises and peer problem solving. Target audience: This course is suitable for: Shift supervisors and team leaders Operations managers in 24/7 environments Nursing and healthcare shift leads Security and facilities supervisors Logistics and production supervisors Destinations: Dubai, Istanbul, Rome, Paris, Kuala Lumpur, Cape Town, Vienna, London, Barcelona, Frankfurt, Amsterdam Course objectives: - Recognise the challenges of leading shift-based teams - Run effective shift handovers - Maintain consistent standards across shifts - Manage fatigue and safety risks - Communicate and engage with dispersed shift workers - Handle rostering, absence and fairness issues Target competencies: - Operational leadership - Communication - Safety management - Fair people management - Team cohesion Course outline: - Day 1: Shift Leadership Challenges. Characteristics of shift work Role of the shift leader Common problems across shifts Exercise: shift challenge map - Day 2: Handover and Consistency. Structured handover methods Shift logs and standards Cross-shift alignment Simulation: shift handover - Day 3: Fatigue and Safety. Effects of night and long shifts Fatigue risk management Safety behaviours Case study: fatigue-related incident - Day 4: Engaging Shift Teams. Communication with dispersed teams Recognition and morale Handling conflict Role play: difficult conversation - Day 5: Rostering and Fairness. Fair rota principles Absence and lateness Working with HR Personal action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17385 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17385 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17386 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17386 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17387 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17387 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17388 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17388 - Paris | 2027-02-15 to 2027-02-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17389 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17389 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17390 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17390 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17391 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17391 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17392 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17392 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17393 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17393 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17394 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17394 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17395 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17395 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17396 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17396 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17397 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17397 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17398 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17398 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17399 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17399 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17400 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17400 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17401 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17401 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17402 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17402 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17403 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17403 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17404 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17404 ## Decision Making Under Uncertainty URL: https://smarthorizon.uk/course/decision-making-under-uncertainty Brochure: https://smarthorizon.uk/course/decision-making-under-uncertainty/brochure.pdf Course reference: decision-making-under-uncertainty Catalogue record updated: 2026-10-25T19:15:12.355Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many important decisions must be made before all the facts are known. This course gives leaders practical tools to decide well under uncertainty: framing the decision, thinking in probabilities, using scenarios and decision trees, avoiding common biases, involving the right people and learning systematically from outcomes. Why attend: Good decisions can still lead to bad outcomes, and vice versa. You will learn to judge decisions by their quality and improve your decision process over time. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Decision exercises, bias experiments, scenario workshops, decision-tree practice and case studies of business decisions. Target audience: This course is suitable for: Managers and senior leaders Project and investment decision makers Strategy and planning professionals Risk managers Analysts supporting decisions Destinations: Cape Town, Rome, Vienna, Barcelona, London, Dubai, Kuala Lumpur, Paris, Frankfurt, Istanbul, Amsterdam Course objectives: - Frame decisions clearly and define objectives - Think in probabilities and ranges rather than certainties - Use scenarios and decision trees to compare options - Recognise and reduce cognitive biases - Design group decision processes that use diverse views - Review decisions and learn from outcomes Target competencies: - Decision framing - Probabilistic thinking - Scenario analysis - Bias awareness - Group facilitation Course outline: - Day 1: Decision Quality. Decision quality versus outcome Framing the decision Objectives and criteria Exercise: reframing a real decision - Day 2: Thinking in Probabilities. Estimating likelihoods Ranges and confidence Expected value Calibration exercise - Day 3: Scenarios and Decision Trees. Building scenarios Decision trees Value of information Workshop: investment decision - Day 4: Biases and Group Decisions. Common cognitive biases Groupthink and how to avoid it Pre-mortems and red teams Simulation: team decision - Day 5: Learning from Decisions. Decision journals After-action reviews Building a decision culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17405 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17405 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17406 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17406 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17407 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17407 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17408 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17408 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17409 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17409 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17410 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17410 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17411 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17411 - Kuala Lumpur | 2027-04-05 to 2027-04-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17412 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17412 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17413 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17413 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17414 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17414 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17415 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17415 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17416 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17416 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17417 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17417 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17418 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17418 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17419 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17419 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17420 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17420 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17421 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17421 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17422 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17422 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17423 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17423 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17424 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17424 ## Coaching Skills for Line Managers URL: https://smarthorizon.uk/course/coaching-skills-for-line-managers Brochure: https://smarthorizon.uk/course/coaching-skills-for-line-managers/brochure.pdf Course reference: coaching-skills-for-line-managers Catalogue record updated: 2026-10-25T19:15:12.364Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Managers who coach develop more capable, motivated and independent teams. This practical course teaches the core coaching skills of active listening, powerful questions and constructive feedback, introduces the GROW model and shows how to use coaching conversations in everyday management, performance reviews and development planning. Why attend: Telling people what to do keeps them dependent on you. Coaching builds their thinking and frees your time for higher-value work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Skills demonstrations, intensive coaching practice in triads, observation and feedback, and reflection on real team situations. Target audience: This course is suitable for: Line managers and supervisors Team leaders Project managers HR business partners New managers Destinations: Dubai, Vienna, Paris, Amsterdam, Frankfurt, London, Kuala Lumpur, Cape Town, Barcelona, Istanbul, Rome Course objectives: - Explain when coaching is the right management approach - Use active listening and powerful questions - Structure conversations with the GROW model - Give feedback that motivates improvement - Coach for performance and for development - Build a coaching culture in the team Target competencies: - Active listening - Questioning - Feedback - Coaching conversations - People development Course outline: - Day 1: The Manager as Coach. Coaching versus directing and mentoring Benefits for people and performance When not to coach Self-assessment of coaching style - Day 2: Listening and Questioning. Levels of listening Open and powerful questions Silence and reflection Triad practice - Day 3: The GROW Model. Goal, Reality, Options, Way forward Structuring short coaching conversations Ensuring commitment Practice with real issues - Day 4: Feedback and Performance. Feedback models Coaching under-performance Coaching high performers Role play: performance conversation - Day 5: Coaching Culture. Making coaching routine Coaching in team meetings Measuring impact Personal coaching plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17425 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17425 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17426 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17426 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17427 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17427 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17428 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17428 - Frankfurt | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17429 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17429 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17430 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17430 - Kuala Lumpur | 2027-03-29 to 2027-04-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17431 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17431 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17432 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17432 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17433 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17433 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17434 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17434 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17435 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17435 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17436 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17436 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17437 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17437 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17438 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17438 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17439 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17439 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17440 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17440 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17441 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17441 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17442 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17442 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17443 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17443 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17444 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17444 ## Clinical Unit Leadership for Nurse Managers URL: https://smarthorizon.uk/course/clinical-unit-leadership-for-nurse-managers Brochure: https://smarthorizon.uk/course/clinical-unit-leadership-for-nurse-managers/brochure.pdf Course reference: clinical-unit-leadership-for-nurse-managers Catalogue record updated: 2026-10-25T19:15:12.373Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Nurse managers lead the units where patient care happens, balancing staffing, quality, safety, budgets and staff wellbeing. This course develops the leadership and management skills nurse managers need: leading clinical teams, managing staffing and rosters, improving patient safety and quality, handling conflict and supporting staff resilience. Why attend: Many nurses are promoted for clinical excellence and then expected to manage without preparation. You will gain practical tools to lead your unit confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Healthcare case studies, unit management simulations, role plays of staff conversations and quality improvement exercises. Target audience: This course is suitable for: Nurse managers and charge nurses Senior staff nurses moving into management Unit and ward managers Allied health team leaders Healthcare supervisors Destinations: Rome, Dubai, Vienna, Barcelona, Kuala Lumpur, Paris, Cape Town, Amsterdam, Frankfurt, London, Istanbul Course objectives: - Lead clinical teams with clarity and compassion - Plan safe staffing and rosters - Monitor and improve quality and patient safety - Manage unit budgets and resources - Handle conflict, complaints and performance issues - Support staff wellbeing and retention Target competencies: - Clinical leadership - Staffing management - Quality improvement - Conflict handling - Staff wellbeing Course outline: - Day 1: The Nurse Manager Role. From clinician to leader Leadership styles in healthcare Accountability and professional standards Exercise: role expectations - Day 2: Staffing and Resources. Safe staffing principles Rostering and skill mix Unit budgets Workshop: staffing plan - Day 3: Quality and Safety. Patient safety culture Incident reporting and learning Quality indicators Case study: medication error - Day 4: Managing People. Performance conversations Conflict between staff Handling complaints Role play: staff concern - Day 5: Wellbeing and Retention. Burnout and resilience Recognition and development Retention strategies Personal leadership plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17445 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17445 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17446 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17446 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17447 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17447 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17448 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17448 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17449 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17449 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17450 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17450 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17451 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17451 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17452 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17452 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17453 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17453 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17454 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17454 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17455 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17455 - Amsterdam | 2027-07-12 to 2027-07-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17456 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17456 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17457 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17457 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17458 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17458 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17459 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17459 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17460 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17460 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17461 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17461 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17462 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17462 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17463 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17463 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17464 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17464 ## First-Time Manager Essentials URL: https://smarthorizon.uk/course/first-time-manager-essentials Brochure: https://smarthorizon.uk/course/first-time-manager-essentials/brochure.pdf Course reference: first-time-manager-essentials Catalogue record updated: 2026-10-25T19:15:12.382Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The step from team member to manager is one of the biggest transitions in a career. This course prepares new managers to set clear expectations, delegate, give feedback, run effective meetings, manage former peers, prioritise their own time and build trust with their team and their own manager. Why attend: The habits you form in your first months as a manager shape your leadership for years. This course helps you start with confidence and avoid common mistakes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Practical workshops, role plays of typical new-manager situations, peer discussion and a 90-day transition plan. Target audience: This course is suitable for: Newly appointed managers and supervisors Team leaders High performers about to be promoted Specialists taking on people responsibility Managers in their first year Destinations: Barcelona, Paris, Cape Town, Rome, Amsterdam, London, Dubai, Frankfurt, Vienna, Kuala Lumpur, Istanbul Course objectives: - Understand the shift from doing to managing - Set clear goals and expectations for the team - Delegate effectively and follow up - Give regular feedback and recognition - Manage former peers and difficult situations - Plan priorities and manage time as a manager Target competencies: - Goal setting - Delegation - Feedback - Time management - Relationship building Course outline: - Day 1: Becoming a Manager. Mindset shift from expert to manager Common first-year mistakes Building trust early Exercise: your transition challenges - Day 2: Setting Direction. Team goals and expectations Roles and responsibilities Running effective one-to-ones Workshop: team expectations - Day 3: Delegation. What and how to delegate Matching tasks to people Monitoring without micromanaging Practice: delegation conversation - Day 4: Feedback and Difficult Situations. Positive and corrective feedback Managing former peers Handling under-performance Role plays - Day 5: Managing Yourself. Priorities and time Working with your own manager Getting support 90-day plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17465 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17465 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17466 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17466 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17467 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17467 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17468 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17468 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17469 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17469 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17470 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17470 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17471 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17471 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17472 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17472 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17473 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17473 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17474 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17474 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17475 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17475 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17476 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17476 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17477 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17477 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17478 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17478 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17479 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17479 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17480 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17480 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17481 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17481 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17482 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17482 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17483 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17483 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17484 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17484 ## Building Accountability in Teams URL: https://smarthorizon.uk/course/building-accountability-in-teams Brochure: https://smarthorizon.uk/course/building-accountability-in-teams/brochure.pdf Course reference: building-accountability-in-teams Catalogue record updated: 2026-10-25T19:15:12.392Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: When accountability is weak, deadlines slip, quality varies and the same people end up carrying the load. This course shows managers how to build a culture where people own their commitments: setting clear expectations, agreeing measurable goals, tracking progress visibly, holding constructive accountability conversations and recognising delivery. Why attend: Accountability is not about blame; it is about clarity and follow-through. You will learn to create a team where commitments are kept without constant chasing. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Diagnostic exercises, accountability conversation practice, team charter workshops and case studies. Target audience: This course is suitable for: Managers and team leaders Project and programme managers Department heads Supervisors HR professionals supporting managers Destinations: Amsterdam, London, Dubai, Rome, Cape Town, Barcelona, Frankfurt, Istanbul, Kuala Lumpur, Paris, Vienna Course objectives: - Diagnose causes of weak accountability - Set clear roles, expectations and commitments - Use visible tracking and team routines - Hold constructive accountability conversations - Address repeated non-delivery fairly - Reinforce ownership through recognition Target competencies: - Expectation setting - Performance tracking - Constructive confrontation - Team routines - Recognition Course outline: - Day 1: Understanding Accountability. Accountability versus blame Causes of low ownership Team accountability diagnostic Exercise: your team’s patterns - Day 2: Clarity First. Roles and decision rights Clear commitments RACI and team charters Workshop: team charter - Day 3: Making Progress Visible. Goals and measures Team boards and stand-ups Regular reviews Exercise: tracking system design - Day 4: Accountability Conversations. Preparing the conversation Describing gaps without blame Agreeing next steps Role plays - Day 5: Sustaining Ownership. Recognition and consequences Peer accountability Leader role modelling Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17485 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17485 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17486 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17486 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17487 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17487 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17488 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17488 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17489 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17489 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17490 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17490 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17491 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17491 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17492 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17492 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17493 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17493 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17494 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17494 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17495 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17495 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17496 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17496 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17497 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17497 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17498 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17498 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17499 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17499 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17500 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17500 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17501 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17501 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17502 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17502 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17503 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17503 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17504 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17504 ## Leading Cross-Cultural Teams URL: https://smarthorizon.uk/course/leading-cross-cultural-teams Brochure: https://smarthorizon.uk/course/leading-cross-cultural-teams/brochure.pdf Course reference: leading-cross-cultural-teams Catalogue record updated: 2026-10-25T19:15:12.401Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: International and diverse teams bring wider perspectives but also misunderstandings around communication, hierarchy, time and decision making. This course helps leaders understand cultural differences, adapt their leadership style, build trust across cultures, manage conflict and create inclusive practices that bring out the best in multicultural teams. Why attend: Cultural misunderstandings quietly reduce performance in many global teams. You will learn practical ways to turn diversity into a strength. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Cultural profile assessments, intercultural case studies, role plays and team practice design. Target audience: This course is suitable for: Managers of international or diverse teams Expatriate and global leaders Project managers in multinational projects HR and diversity professionals Customer-facing international staff Destinations: Dubai, Istanbul, Rome, Cape Town, London, Barcelona, Vienna, Frankfurt, Kuala Lumpur, Paris, Amsterdam Course objectives: - Understand key dimensions of cultural difference - Assess your own cultural preferences - Adapt communication and leadership styles - Build trust across cultures - Manage cross-cultural conflict - Create inclusive team practices Target competencies: - Cultural intelligence - Adaptive communication - Trust building - Conflict resolution - Inclusive leadership Course outline: - Day 1: Culture and Leadership. How culture shapes behaviour Cultural dimensions frameworks Personal cultural profile Exercise: culture map - Day 2: Communication Across Cultures. Direct and indirect communication Feedback across cultures Virtual communication Role play: misunderstanding - Day 3: Trust and Decision Making. Task-based and relationship-based trust Hierarchy and consensus Time and planning differences Case study: global project - Day 4: Managing Conflict. Sources of intercultural conflict Mediation approaches Bridging differences Simulation - Day 5: Inclusive Practices. Team norms Inclusive meetings Leveraging diversity Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17505 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17505 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17506 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17506 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17507 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17507 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17508 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17509 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17509 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17510 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17510 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17511 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17511 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17512 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17512 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17513 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17513 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17514 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17514 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17515 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17515 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17516 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17516 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17517 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17517 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17518 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17519 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17519 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17520 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17520 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17521 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17521 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17522 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17522 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17523 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17523 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17524 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17524 ## Resilient Leadership and Wellbeing URL: https://smarthorizon.uk/course/resilient-leadership-and-wellbeing Brochure: https://smarthorizon.uk/course/resilient-leadership-and-wellbeing/brochure.pdf Course reference: resilient-leadership-and-wellbeing Catalogue record updated: 2026-10-25T19:15:12.410Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sustained pressure can erode leaders’ judgement, energy and relationships. This course helps leaders build personal resilience and create healthy, high-performing teams: managing stress and energy, maintaining perspective, setting boundaries, recognising signs of burnout in others and leading with empathy during difficult periods. Why attend: Leaders who burn out cannot lead others well. You will learn evidence-based practices to stay effective and support your team’s wellbeing. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Self-assessments, practical resilience techniques, reflective exercises, peer discussion and personal wellbeing planning. Target audience: This course is suitable for: Managers and senior leaders Team leaders in high-pressure roles Healthcare and emergency services managers HR and wellbeing champions Project leaders Destinations: Dubai, Rome, Vienna, Frankfurt, Cape Town, London, Amsterdam, Barcelona, Kuala Lumpur, Istanbul, Paris Course objectives: - Explain the science of stress and resilience - Assess personal stress triggers and energy patterns - Use practical techniques to manage pressure - Set healthy boundaries and priorities - Recognise and respond to stress in team members - Create team practices that sustain wellbeing Target competencies: - Stress management - Self-awareness - Empathetic leadership - Boundary setting - Wellbeing culture Course outline: - Day 1: Understanding Resilience. Stress, pressure and performance Resilience as a skill Personal resilience assessment Exercise: stress map - Day 2: Managing Energy. Physical and mental energy Sleep, recovery and focus Practical calming techniques Practice session - Day 3: Perspective and Boundaries. Thinking traps under pressure Reframing setbacks Saying no and prioritising Workshop: boundary plan - Day 4: Supporting Others. Recognising burnout signs Supportive conversations When to refer to professional help Role play - Day 5: Healthy Team Culture. Workload and expectations Psychological safety Team wellbeing practices Personal and team plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17525 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17525 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17526 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17526 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17527 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17527 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17528 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17528 - Frankfurt | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17529 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17529 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17530 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17530 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17531 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17531 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17532 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17532 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17533 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17533 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17534 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17534 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17535 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17535 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17536 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17536 - Kuala Lumpur | 2027-07-26 to 2027-07-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17537 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17537 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17538 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17538 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17539 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17539 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17540 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17540 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17541 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17541 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17542 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17542 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17543 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17543 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17544 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17544 ## Delegation and Empowerment for Managers URL: https://smarthorizon.uk/course/delegation-and-empowerment-for-managers Brochure: https://smarthorizon.uk/course/delegation-and-empowerment-for-managers/brochure.pdf Course reference: delegation-and-empowerment-for-managers Catalogue record updated: 2026-10-25T19:15:12.418Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Managers who cannot delegate become bottlenecks and burn out, while their teams stay underdeveloped. This course teaches how to decide what to delegate, match tasks to people, give clear briefs, agree decision authority, support without micromanaging and build a team that takes ownership. Why attend: Delegation is one of the most powerful and most avoided management skills. You will learn a reliable method that frees your time and grows your people. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Workload analysis, delegation planning, briefing practice, role plays and peer coaching. Target audience: This course is suitable for: Managers and supervisors Team leaders Business owners Project managers Specialists managing others Destinations: Istanbul, Rome, Paris, Kuala Lumpur, Barcelona, Vienna, Dubai, London, Amsterdam, Cape Town, Frankfurt Course objectives: - Identify barriers to delegation - Decide what tasks and decisions to delegate - Match work to people’s capability and development needs - Brief clearly and agree levels of authority - Monitor progress without micromanaging - Develop an empowered, self-reliant team Target competencies: - Delegation - Briefing - Empowerment - Follow-up - People development Course outline: - Day 1: Why Delegation Fails. Common fears and excuses Cost of not delegating Self-assessment Exercise: workload analysis - Day 2: What to Delegate. Tasks, projects and decisions Levels of authority Risk and readiness Workshop: delegation plan - Day 3: Briefing Effectively. Clear outcomes and constraints Resources and support Checking understanding Practice: delegation briefs - Day 4: Supporting and Monitoring. Checkpoints and reviews Coaching versus rescuing Handling mistakes Role play - Day 5: Empowered Teams. Decision rights and autonomy Growing capability Recognition Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17545 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17545 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17546 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17546 - Paris | 2027-01-11 to 2027-01-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17547 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17547 - Kuala Lumpur | 2027-02-01 to 2027-02-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17548 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17548 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17549 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17549 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17550 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17550 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17551 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17551 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17552 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17552 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17553 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17553 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17554 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17554 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17555 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17555 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17556 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17556 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17557 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17557 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17558 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17558 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17559 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17559 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17560 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17560 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17561 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17561 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17562 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17562 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17563 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17563 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17564 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17564 ## Leading Organisational Restructuring URL: https://smarthorizon.uk/course/leading-organisational-restructuring Brochure: https://smarthorizon.uk/course/leading-organisational-restructuring/brochure.pdf Course reference: leading-organisational-restructuring Catalogue record updated: 2026-10-25T19:15:12.427Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Restructuring, mergers of departments and downsizing are among the hardest situations a leader faces. This course covers how to plan and lead restructuring responsibly: designing the new structure, involving HR and legal early, communicating with honesty and care, supporting those leaving and those staying, and rebuilding engagement afterwards. Why attend: Badly handled restructuring damages trust and performance for years. You will learn to lead the process fairly, legally and humanely. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Restructuring case studies, planning workshops, communication role plays and review of legal and HR considerations. Target audience: This course is suitable for: Senior leaders and directors Department heads HR business partners Change managers Managers implementing restructuring Destinations: Cape Town, Dubai, Frankfurt, Vienna, Istanbul, Rome, Barcelona, Amsterdam, London, Kuala Lumpur, Paris Course objectives: - Plan a restructuring with clear rationale and design - Work with HR and legal on fair processes - Communicate restructuring decisions with care - Support affected employees through transition - Manage survivor reactions and maintain performance - Rebuild engagement in the new organisation Target competencies: - Organisational design - Change communication - Employee relations - Empathetic leadership - Transition management Course outline: - Day 1: Why Restructure. Drivers and options Design principles Risks of restructuring Case study introduction - Day 2: Planning the Process. Timeline and governance Consultation and legal considerations Selection criteria Workshop: restructuring plan - Day 3: Communicating Decisions. Announcement planning Individual conversations Handling emotional reactions Role play: difficult news - Day 4: Supporting People. Support for leavers Survivor syndrome Retaining key talent Exercise: support plan - Day 5: Rebuilding. Launching the new structure Re-engaging teams Measuring success Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17565 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17565 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17566 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17566 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17567 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17567 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17568 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17568 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17569 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17569 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17570 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17570 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17571 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17571 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17572 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17572 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17573 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17573 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17574 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17574 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17575 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17575 - Amsterdam | 2027-07-12 to 2027-07-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17576 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17576 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17577 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17577 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17578 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17578 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17579 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17579 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17580 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17580 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17581 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17581 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17582 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17582 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17583 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17583 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17584 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17584 ## Leadership in Public Sector Organisations URL: https://smarthorizon.uk/course/leadership-in-public-sector-organisations Brochure: https://smarthorizon.uk/course/leadership-in-public-sector-organisations/brochure.pdf Course reference: leadership-in-public-sector-organisations Catalogue record updated: 2026-10-25T19:15:12.436Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Public sector leaders work with political direction, public accountability, tight budgets and complex stakeholder expectations. This course develops leadership skills for government and public bodies: translating policy into delivery, leading under scrutiny, managing performance in a public service culture, collaborating across agencies and driving improvement for citizens. Why attend: Public leadership differs from private-sector management in important ways. You will learn approaches that work within public sector rules and values. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Public sector case studies, stakeholder simulations, policy-to-delivery workshops and peer learning. Target audience: This course is suitable for: Public sector managers and directors Government department heads Municipal and agency leaders Senior officers in public bodies Future public service leaders Destinations: Cape Town, Dubai, Barcelona, Paris, Kuala Lumpur, Rome, Vienna, Amsterdam, London, Frankfurt, Istanbul Course objectives: - Explain the context and values of public leadership - Translate policy objectives into delivery plans - Lead with accountability and transparency - Manage performance in public organisations - Collaborate across agencies and with partners - Drive service improvement for citizens Target competencies: - Public value leadership - Policy implementation - Stakeholder management - Performance management - Collaborative leadership Course outline: - Day 1: Public Leadership Context. Public value and accountability Political and administrative interface Ethics in public service Exercise: stakeholder landscape - Day 2: From Policy to Delivery. Implementation planning Resources and constraints Delivery risks Workshop: delivery plan - Day 3: Performance and People. Public sector performance frameworks Motivating public servants Managing under-performance Case study - Day 4: Working Across Boundaries. Inter-agency collaboration Partnerships with private and non-profit sectors Citizen engagement Simulation - Day 5: Improving Services. Innovation in government Measuring outcomes Leading change Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17585 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17585 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17586 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17586 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17587 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17587 - Paris | 2027-01-18 to 2027-01-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17588 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17588 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17589 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17589 - Kuala Lumpur | 2027-03-01 to 2027-03-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17590 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17590 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17591 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17591 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17592 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17592 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17593 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17593 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17594 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17594 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17595 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17595 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17596 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17596 - Amsterdam | 2027-07-12 to 2027-07-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17597 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17597 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17598 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17598 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17599 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17599 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17600 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17600 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17601 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17601 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17602 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17602 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17603 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17603 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17604 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17604 ## Board Readiness for Senior Executives URL: https://smarthorizon.uk/course/board-readiness-for-senior-executives Brochure: https://smarthorizon.uk/course/board-readiness-for-senior-executives/brochure.pdf Course reference: board-readiness-for-senior-executives Catalogue record updated: 2026-10-25T19:15:12.444Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Joining a board, or working closely with one, requires a different perspective from executive management. This course prepares senior executives for board-level roles: understanding directors’ duties, board dynamics, strategy oversight, risk and audit responsibilities, reading board papers critically and contributing effectively in the boardroom. Why attend: Board seats increasingly go to those who can demonstrate governance understanding. You will gain the knowledge and confidence to add value at board level. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Governance briefings, board simulations, analysis of board papers, case studies of board failures and personal board-readiness planning. Target audience: This course is suitable for: Senior executives aspiring to board roles Newly appointed directors C-suite executives working with boards Company secretaries Senior public sector leaders Destinations: Cape Town, Amsterdam, Dubai, Barcelona, Vienna, Rome, Istanbul, Frankfurt, London, Kuala Lumpur, Paris Course objectives: - Explain directors’ legal and fiduciary duties - Understand the roles of the board and its committees - Oversee strategy without managing operations - Challenge risk, audit and financial information - Contribute effectively to board discussions - Plan a path to board appointments Target competencies: - Governance knowledge - Strategic oversight - Financial scrutiny - Boardroom influence - Ethical judgement Course outline: - Day 1: The Role of the Board. Purpose and responsibilities Directors’ duties Executive versus non-executive roles Exercise: board role clarity - Day 2: Strategy Oversight. Board involvement in strategy Monitoring performance Constructive challenge Simulation: strategy session - Day 3: Risk, Audit and Finance. Reading financial statements as a director Risk oversight Audit committee role Exercise: reviewing board papers - Day 4: Board Dynamics. Chair and CEO relationship Group dynamics and dissent Ethics and conflicts of interest Case study: board failure - Day 5: Becoming Board-Ready. Building a board profile Finding opportunities Induction for new directors Personal plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17605 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17605 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17606 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17606 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17607 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17607 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17608 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17608 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17609 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17609 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17610 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17610 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17611 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17611 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17612 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17612 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17613 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17613 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17614 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17614 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17615 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17615 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17616 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17616 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17617 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17617 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17618 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17618 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17619 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17619 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17620 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17620 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17621 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17621 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17622 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17622 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17623 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17623 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17624 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17624 ## Negotiation Strategies for Leaders URL: https://smarthorizon.uk/course/negotiation-strategies-for-leaders Brochure: https://smarthorizon.uk/course/negotiation-strategies-for-leaders/brochure.pdf Course reference: negotiation-strategies-for-leaders Catalogue record updated: 2026-10-25T19:15:12.451Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leaders negotiate constantly with partners, suppliers, unions, investors and colleagues. This course builds advanced negotiation capability: preparing thoroughly, understanding interests and power, creating value through trade-offs, handling tough tactics, negotiating in teams and across cultures, and preserving relationships after the deal. Why attend: Many leaders leave value on the table or damage relationships in negotiations. You will learn a structured approach that achieves better outcomes and lasting agreements. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Negotiation simulations with debriefs, preparation templates, video feedback and analysis of high-profile negotiations. Target audience: This course is suitable for: Senior managers and directors Business development leaders Procurement and commercial heads HR leaders in labour negotiations Partnership managers Destinations: Amsterdam, Rome, London, Cape Town, Vienna, Barcelona, Kuala Lumpur, Paris, Frankfurt, Dubai, Istanbul Course objectives: - Prepare negotiations systematically - Analyse interests, options and alternatives - Create and claim value in complex deals - Handle hard tactics and deadlock - Negotiate effectively as a team and across cultures - Close and implement agreements Target competencies: - Negotiation preparation - Value creation - Persuasion - Conflict handling - Deal closure Course outline: - Day 1: Negotiation Foundations. Positional versus principled negotiation Interests, options and BATNA Personal negotiation style Simulation 1: two-party deal - Day 2: Preparation. Preparation framework Power and leverage Setting targets and walk-away points Workshop: preparing a real negotiation - Day 3: Creating and Claiming Value. Trade-offs and packaging Anchoring and concessions Multi-issue negotiation Simulation 2 - Day 4: Tough Situations. Hard bargaining tactics Deadlock and impasse Emotions and trust Role plays - Day 5: Complex Negotiations. Team negotiations Cross-cultural negotiation Closing and implementation Final simulation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17625 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17625 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17626 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17626 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17627 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17627 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17628 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17628 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17629 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17629 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17630 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17630 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17631 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17631 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17632 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17632 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17633 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17633 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17634 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17634 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17635 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17635 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17636 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17636 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17637 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17637 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17638 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17638 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17639 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17639 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17640 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17640 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17641 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17641 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17642 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17642 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17643 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17643 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17644 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17644 ## Leading Innovation Teams URL: https://smarthorizon.uk/course/leading-innovation-teams Brochure: https://smarthorizon.uk/course/leading-innovation-teams/brochure.pdf Course reference: leading-innovation-teams Catalogue record updated: 2026-10-25T19:15:12.462Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Innovation teams need a different kind of leadership from operational teams: freedom to experiment within boundaries, tolerance of failure, fast learning and strong links to the core business. This course teaches leaders how to set up and lead innovation teams, manage innovation portfolios, run experiments and scale successful ideas. Why attend: Innovation units often struggle to deliver results the wider organisation adopts. You will learn how to lead innovation that produces real business impact. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Innovation case studies, design sprint practice, portfolio workshops and leadership reflection exercises. Target audience: This course is suitable for: Innovation and R&D managers Product and digital leaders Strategy and business development managers Team leaders in creative functions Intrapreneurs Destinations: Paris, Rome, London, Barcelona, Amsterdam, Cape Town, Kuala Lumpur, Dubai, Vienna, Istanbul, Frankfurt Course objectives: - Explain what makes innovation teams different - Set direction and boundaries for innovation - Lead experimentation and rapid learning - Manage an innovation portfolio - Connect innovation with the core business - Scale successful innovations Target competencies: - Innovation leadership - Experimentation - Portfolio management - Stakeholder alignment - Scaling ideas Course outline: - Day 1: Innovation Leadership. Types of innovation Leading creativity Psychological safety Exercise: innovation climate check - Day 2: Experimentation. Hypothesis-driven work Prototypes and tests Learning from failure Mini design sprint - Day 3: Innovation Portfolio. Horizons of innovation Stage-gate and metered funding Kill and pivot decisions Workshop: portfolio review - Day 4: Working with the Core. Sponsorship and governance Transferring ideas to operations Avoiding the corporate immune system Case study - Day 5: Scaling Impact. Scaling successful pilots Measuring innovation Building capability Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-16 to 2026-11-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17645 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17645 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17646 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17646 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17647 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17647 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17648 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17648 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17649 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17649 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17650 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17650 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17651 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17651 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17652 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17652 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17653 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17653 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17654 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17654 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17655 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17655 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17656 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17656 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17657 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17657 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17658 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17658 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17659 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17659 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17660 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17660 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17661 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17661 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17662 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17662 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17663 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17663 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17664 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17664 ## Succession-Ready Leadership: Developing Your Replacement URL: https://smarthorizon.uk/course/succession-ready-leadership-developing-your-replacement Brochure: https://smarthorizon.uk/course/succession-ready-leadership-developing-your-replacement/brochure.pdf Course reference: succession-ready-leadership-developing-your-replacement Catalogue record updated: 2026-10-25T19:15:12.471Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Strong leaders build successors as part of their job. This course shows managers how to identify potential successors, design development experiences, delegate stretching responsibilities, coach and sponsor future leaders and prepare a smooth handover, strengthening both the organisation and the leader’s own career mobility. Why attend: Leaders without successors often cannot be promoted themselves. You will learn how to grow capable people who can step into your role. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Talent assessment exercises, development planning, coaching practice and peer case discussion. Target audience: This course is suitable for: Managers and senior leaders Department heads Family business leaders HR and talent professionals Leaders preparing for promotion Destinations: Vienna, London, Cape Town, Dubai, Istanbul, Amsterdam, Rome, Paris, Barcelona, Kuala Lumpur, Frankfurt Course objectives: - Explain the leader’s role in succession - Assess potential and readiness in team members - Design development plans and stretch assignments - Coach and sponsor potential successors - Transfer knowledge and relationships - Plan a smooth leadership handover Target competencies: - Talent assessment - Development planning - Coaching - Knowledge transfer - Sponsorship Course outline: - Day 1: Why Succession Matters. Risks of no successor Leader’s role in talent Personal succession check Exercise: critical role analysis - Day 2: Identifying Successors. Performance versus potential Readiness assessment Avoiding bias Workshop: talent review - Day 3: Developing Successors. 70-20-10 development Stretch assignments Exposure and networks Development plan design - Day 4: Coaching and Sponsorship. Coaching for readiness Sponsorship and visibility Feedback Practice session - Day 5: Handing Over. Knowledge transfer methods Relationship handover Transition plans Personal action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17665 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17665 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17666 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17666 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17667 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17667 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17668 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17668 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17669 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17669 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17670 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17670 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17671 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17671 - Amsterdam | 2027-04-19 to 2027-04-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17672 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17672 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17673 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17673 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17674 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17674 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17675 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17675 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17676 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17676 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17677 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17677 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17678 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17678 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17679 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17679 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17680 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17680 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17681 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17681 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17682 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17682 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17683 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17683 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17684 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17684 ## Managing Upward and Across URL: https://smarthorizon.uk/course/managing-upward-and-across Brochure: https://smarthorizon.uk/course/managing-upward-and-across/brochure.pdf Course reference: managing-upward-and-across Catalogue record updated: 2026-10-25T19:15:12.479Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A manager’s success depends heavily on relationships with their own boss, senior leaders and peers over whom they have no authority. This course develops skills to manage upward and across: understanding stakeholders’ priorities, building credibility, communicating concisely, influencing without authority, negotiating resources and handling disagreement constructively. Why attend: Good ideas fail when they lack sponsorship. You will learn to build the relationships and influence needed to get things done. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Stakeholder mapping, influence role plays, communication drills and peer coaching on real relationships. Target audience: This course is suitable for: Middle managers Project and programme managers Specialists and advisers Team leaders Executive assistants and chiefs of staff Destinations: Barcelona, Rome, Dubai, London, Cape Town, Istanbul, Paris, Vienna, Frankfurt, Kuala Lumpur, Amsterdam Course objectives: - Map key stakeholders and their priorities - Build credibility and trust with senior leaders - Communicate concisely with busy executives - Influence peers without formal authority - Negotiate for resources and support - Handle disagreement upward constructively Target competencies: - Stakeholder management - Influence - Executive communication - Negotiation - Relationship building Course outline: - Day 1: The Influence Landscape. Why managing upward matters Stakeholder mapping Understanding your manager Exercise: stakeholder map - Day 2: Building Credibility. Delivering reliably Visibility and reputation Trust with senior leaders Self-assessment - Day 3: Communicating Upward. Bottom-line-first messages Briefings and escalations Bringing solutions, not problems Practice drills - Day 4: Influencing Across. Influence without authority Reciprocity and alliances Resolving peer conflict Role plays - Day 5: Disagreement and Negotiation. Disagreeing with your boss Negotiating resources Escalating appropriately Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17685 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17685 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17686 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17686 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17687 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17687 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17688 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17688 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17689 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17689 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17690 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17690 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17691 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17691 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17692 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17692 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17693 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17693 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17694 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17694 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17695 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17695 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17696 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17696 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17697 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17697 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17698 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17698 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17699 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17699 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17700 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17700 - Amsterdam | 2027-10-11 to 2027-10-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17701 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17701 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17702 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17702 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17703 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17703 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17704 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17704 ## Leadership Communication in a Crisis URL: https://smarthorizon.uk/course/leadership-communication-in-a-crisis Brochure: https://smarthorizon.uk/course/leadership-communication-in-a-crisis/brochure.pdf Course reference: leadership-communication-in-a-crisis Catalogue record updated: 2026-10-25T19:15:12.489Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: In a crisis, what leaders say and how quickly they say it can determine whether trust is preserved. This course prepares leaders to communicate during emergencies, incidents and reputational crises: first statements, messaging under uncertainty, speaking to employees, customers and media, and maintaining credibility through the recovery period. Why attend: Silence or confusion in the first hours of a crisis fills the space with rumours. You will learn to communicate with speed, empathy and accuracy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Crisis simulations, statement drafting exercises, media interview practice and case studies of crisis communication. Target audience: This course is suitable for: Senior leaders and executives Communication and PR managers Crisis team members Department heads Spokespeople Destinations: Dubai, Vienna, London, Frankfurt, Cape Town, Istanbul, Rome, Kuala Lumpur, Barcelona, Paris, Amsterdam Course objectives: - Understand how stakeholders react in a crisis - Prepare first statements quickly and accurately - Communicate honestly under uncertainty - Address employees, customers and media - Coordinate messages across channels - Rebuild trust after the crisis Target competencies: - Crisis messaging - Empathetic communication - Media handling - Message coordination - Trust recovery Course outline: - Day 1: Crisis Communication Principles. What stakeholders need in a crisis Speed versus accuracy Leader visibility Case study analysis - Day 2: First Hours. Holding statements Facts, actions and care Internal first Exercise: drafting a first statement - Day 3: Communicating Under Uncertainty. Saying what you know and do not know Updates and timelines Avoiding speculation Practice: briefing employees - Day 4: Media and Public. Media interviews under pressure Social media dynamics Difficult questions Simulated press conference - Day 5: Recovery. Ongoing communication Apology and accountability Rebuilding trust Crisis communication plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17705 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17705 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17706 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17706 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17707 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17707 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17708 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17708 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17709 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17709 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17710 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17710 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17711 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17711 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17712 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17712 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17713 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17713 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17714 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17714 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17715 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17715 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17716 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17716 - Kuala Lumpur | 2027-08-02 to 2027-08-06 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17717 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17717 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17718 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17718 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17719 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17719 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17720 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17720 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17721 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17721 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17722 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17722 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17723 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17723 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17724 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17724 ## Building High-Trust Workplaces URL: https://smarthorizon.uk/course/building-high-trust-workplaces Brochure: https://smarthorizon.uk/course/building-high-trust-workplaces/brochure.pdf Course reference: building-high-trust-workplaces Catalogue record updated: 2026-10-25T19:15:12.498Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Trust speeds up decisions, improves collaboration and reduces conflict and turnover. This course explains the components of trust, how leaders build or erode it, and practical actions to create a high-trust workplace: consistency, transparency, fairness, psychological safety, keeping commitments and repairing trust when it is broken. Why attend: Trust is easy to lose and slow to rebuild. You will learn deliberate practices to strengthen trust in your team and organisation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Trust diagnostics, team exercises, case studies, role plays on trust repair and action planning. Target audience: This course is suitable for: Managers and team leaders HR and engagement professionals Senior leaders Project managers Change leaders Destinations: Barcelona, Dubai, Paris, Vienna, Cape Town, Rome, Amsterdam, Istanbul, London, Kuala Lumpur, Frankfurt Course objectives: - Explain the components and business value of trust - Diagnose trust levels in a team - Practise behaviours that build trust - Create psychological safety - Handle trust breaches and repair relationships - Embed trust in team processes Target competencies: - Trust building - Psychological safety - Transparency - Fairness - Relationship repair Course outline: - Day 1: Understanding Trust. Components of trust Business case for trust Trust diagnostic Exercise: trust map - Day 2: Leader Behaviours. Consistency and reliability Transparency and openness Fairness in decisions Self-assessment - Day 3: Psychological Safety. Speaking up and voice Responding to mistakes Inclusive behaviours Team exercise - Day 4: Repairing Trust. How trust breaks Acknowledgement and apology Rebuilding steps Role play - Day 5: Embedding Trust. Team processes Measuring trust Leadership commitments Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17725 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17725 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17726 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17726 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17727 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17727 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17728 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17728 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17729 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17729 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17730 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17730 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17731 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17731 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17732 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17732 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17733 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17733 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17734 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17734 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17735 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17735 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17736 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17736 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17737 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17737 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17738 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17738 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17739 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17739 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17740 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17740 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17741 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17741 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17742 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17742 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17743 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17743 - Frankfurt | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17744 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17744 ## Performance Conversations That Work URL: https://smarthorizon.uk/course/performance-conversations-that-work Brochure: https://smarthorizon.uk/course/performance-conversations-that-work/brochure.pdf Course reference: performance-conversations-that-work Catalogue record updated: 2026-10-25T19:15:12.518Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Annual reviews often disappoint both managers and employees. This course teaches managers to hold regular, honest and motivating performance conversations: setting expectations, giving evidence-based feedback, discussing under-performance, recognising strong performance and agreeing development actions that people follow through. Why attend: Performance improves through good conversations, not forms. You will learn practical techniques to make every performance discussion count. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Conversation models, intensive role plays with feedback, case examples and preparation templates. Target audience: This course is suitable for: Line managers and supervisors Team leaders Department heads HR business partners New managers Destinations: Vienna, London, Kuala Lumpur, Paris, Rome, Barcelona, Cape Town, Dubai, Frankfurt, Istanbul, Amsterdam Course objectives: - Prepare effective performance conversations - Set clear, measurable expectations - Give balanced, evidence-based feedback - Address under-performance constructively - Recognise and stretch high performers - Agree and follow up development actions Target competencies: - Feedback - Goal setting - Difficult conversations - Recognition - Development planning Course outline: - Day 1: Performance Management Basics. Purpose of performance conversations Common pitfalls Continuous feedback Exercise: current practice review - Day 2: Setting Expectations. SMART goals and standards Behavioural expectations Agreeing measures Workshop - Day 3: Feedback Skills. Evidence-based feedback Positive and developmental feedback Receiving feedback Practice rounds - Day 4: Under-Performance. Diagnosing causes Improvement plans Documenting fairly Role plays - Day 5: Development and Recognition. Recognising strong performance Career conversations Follow-up routines Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17745 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17745 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17746 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17746 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17747 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17747 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17748 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17748 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17749 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17749 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17750 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17750 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17751 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17751 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17752 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17752 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17753 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17753 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17754 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17754 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17755 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17755 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17756 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17756 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17757 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17757 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17758 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17758 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17759 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17759 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17760 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17760 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17761 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17761 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17762 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17762 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17763 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17763 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17764 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17764 ## Strategic Alliances and Partnership Management URL: https://smarthorizon.uk/course/strategic-alliances-and-partnership-management Brochure: https://smarthorizon.uk/course/strategic-alliances-and-partnership-management/brochure.pdf Course reference: strategic-alliances-and-partnership-management Catalogue record updated: 2026-10-25T19:15:12.527Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Alliances, joint ventures and strategic partnerships can open markets and capabilities faster than organic growth, yet many fail through misaligned goals or poor governance. This course covers the full partnership lifecycle: selecting partners, structuring agreements, setting up governance, managing performance and conflict, and renewing or exiting partnerships. Why attend: Partnerships demand different skills from internal management. You will learn how to create partnerships that last and deliver value for both sides. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Partnership case studies, partner selection exercises, governance design workshops and negotiation simulations. Target audience: This course is suitable for: Business development managers Partnership and alliance managers Senior executives Commercial and legal advisers Public-private partnership managers Destinations: Frankfurt, Rome, London, Dubai, Cape Town, Vienna, Barcelona, Paris, Kuala Lumpur, Amsterdam, Istanbul Course objectives: - Explain types of strategic alliances and partnerships - Select and assess suitable partners - Structure agreements and value sharing - Design partnership governance - Manage performance, trust and conflict - Plan renewal or exit Target competencies: - Partner selection - Agreement structuring - Governance - Relationship management - Conflict resolution Course outline: - Day 1: Why Partner. Types of alliances Strategic rationale Reasons partnerships fail Case study - Day 2: Selecting Partners. Partner criteria Due diligence Cultural fit Exercise: partner scorecard - Day 3: Structuring Agreements. Contribution and value sharing Key contractual terms Joint venture structures Negotiation simulation - Day 4: Governance and Performance. Steering committees Partnership KPIs Managing conflict Workshop: governance design - Day 5: Renewal and Exit. Health checks Renewing the relationship Planned exits Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17765 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17765 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17766 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17766 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17767 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17767 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17768 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17768 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17769 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17769 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17770 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17770 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17771 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17771 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17772 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17772 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17773 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17773 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17774 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17774 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17775 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17775 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17776 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17776 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17777 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17777 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17778 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17778 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17779 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17779 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17780 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17780 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17781 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17781 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17782 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17782 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17783 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17783 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17784 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17784 ## Leading Large-Scale Programmes URL: https://smarthorizon.uk/course/leading-large-scale-programmes Brochure: https://smarthorizon.uk/course/leading-large-scale-programmes/brochure.pdf Course reference: leading-large-scale-programmes Catalogue record updated: 2026-10-25T19:15:12.536Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Major programmes such as transformations, system implementations and infrastructure initiatives require leadership beyond project management. This course develops the skills of programme leaders: setting vision and outcomes, structuring the programme, leading multiple teams and suppliers, managing senior stakeholders, controlling risk and sustaining momentum over years. Why attend: Large programmes fail more often from leadership and governance gaps than technical issues. You will learn how experienced programme directors keep complex efforts on track. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Programme case studies, governance design workshops, stakeholder simulations and peer review of participants’ programmes. Target audience: This course is suitable for: Programme directors and managers Senior project managers Transformation leaders PMO heads Senior responsible owners Destinations: Rome, Paris, Vienna, Dubai, Barcelona, Cape Town, Kuala Lumpur, London, Amsterdam, Istanbul, Frankfurt Course objectives: - Define programme vision, outcomes and benefits - Structure programmes into manageable tranches - Lead multiple teams and suppliers - Govern programmes with senior stakeholders - Manage interdependencies and risks - Sustain momentum and morale over time Target competencies: - Programme leadership - Governance - Stakeholder management - Risk management - Supplier leadership Course outline: - Day 1: Programme Leadership. Programmes versus projects Role of the programme director Vision and outcomes Exercise: programme blueprint - Day 2: Structuring the Programme. Tranches and workstreams Dependencies Resourcing Workshop: programme structure - Day 3: Governance. Sponsors and boards Decision rights Reporting Simulation: steering committee - Day 4: Teams and Suppliers. Leading leaders Supplier management Integrated teams Case study - Day 5: Sustaining Delivery. Risk and issue escalation Momentum and morale Benefits tracking Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17785 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17785 - Paris | 2026-11-30 to 2026-12-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17786 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17786 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17787 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17787 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17788 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17788 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17789 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17789 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17790 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17790 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17791 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17791 - Kuala Lumpur | 2027-04-05 to 2027-04-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17792 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17792 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17793 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17793 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17794 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17794 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17795 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17795 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17796 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17796 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17797 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17797 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17798 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17798 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17799 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17799 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17800 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17800 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17801 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17801 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17802 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17802 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17803 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17803 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17804 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17804 ## Inclusive Leadership in Practice URL: https://smarthorizon.uk/course/inclusive-leadership-in-practice Brochure: https://smarthorizon.uk/course/inclusive-leadership-in-practice/brochure.pdf Course reference: inclusive-leadership-in-practice Catalogue record updated: 2026-10-25T19:15:12.547Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Inclusive leaders make sure everyone can contribute fully, which improves decisions, innovation and retention. This practical course helps leaders recognise bias, run inclusive meetings, make fair decisions on hiring and promotion, support people from different backgrounds and build team practices where diverse perspectives are heard. Why attend: Diversity without inclusion rarely delivers its benefits. You will learn concrete daily behaviours that make inclusion real. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Self-reflection, bias awareness exercises, scenario discussions, role plays and team practice design. Target audience: This course is suitable for: Managers and team leaders Senior leaders HR and diversity professionals Recruiters and hiring managers Project leaders Destinations: Istanbul, Rome, Vienna, Cape Town, Paris, Dubai, Frankfurt, London, Barcelona, Amsterdam, Kuala Lumpur Course objectives: - Explain the business value of inclusion - Recognise common biases in decisions - Lead inclusive meetings and discussions - Make fair people decisions - Support colleagues with different needs and backgrounds - Build inclusive team norms and measure progress Target competencies: - Inclusive behaviours - Bias awareness - Fair decision making - Team facilitation - Empathy Course outline: - Day 1: Why Inclusion Matters. Diversity versus inclusion Business and human case Self-assessment Exercise: inclusion experiences - Day 2: Understanding Bias. How bias works Bias in hiring and promotion Reducing bias Scenario discussions - Day 3: Inclusive Team Practices. Inclusive meetings Giving everyone a voice Flexible working Practice session - Day 4: Supporting Individuals. Different needs and backgrounds Respectful conversations Responding to exclusion Role plays - Day 5: Measuring and Sustaining. Inclusion metrics Team norms Leader commitments Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17805 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17805 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17806 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17806 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17807 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17807 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17808 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17808 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17809 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17809 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17810 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17810 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17811 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17811 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17812 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17812 - Frankfurt | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17813 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17813 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17814 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17814 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17815 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17815 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17816 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17816 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17817 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17817 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17818 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17818 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17819 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17819 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17820 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17820 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17821 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17821 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17822 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17822 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17823 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17823 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17824 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17824 ## Managing Conflict in Senior Teams URL: https://smarthorizon.uk/course/managing-conflict-in-senior-teams Brochure: https://smarthorizon.uk/course/managing-conflict-in-senior-teams/brochure.pdf Course reference: managing-conflict-in-senior-teams Catalogue record updated: 2026-10-25T19:15:12.558Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Conflict at senior level slows decisions, creates silos and sends damaging signals through the organisation. This course helps executives and senior managers understand the sources of senior team conflict, distinguish productive debate from destructive tension, facilitate difficult discussions, resolve disputes and build a cohesive leadership team. Why attend: Senior teams that cannot disagree well either avoid important issues or fight about them. You will learn to turn conflict into better decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Team diagnostics, facilitation practice, conflict case studies and role plays of senior-level disputes. Target audience: This course is suitable for: Executives and senior managers Members of leadership teams CEOs and managing directors HR directors Organisational development consultants Destinations: London, Paris, Cape Town, Barcelona, Dubai, Istanbul, Frankfurt, Vienna, Kuala Lumpur, Rome, Amsterdam Course objectives: - Identify sources of conflict in senior teams - Distinguish task conflict from relationship conflict - Facilitate productive debate - Mediate disputes between senior colleagues - Rebuild trust after serious conflict - Strengthen senior team cohesion Target competencies: - Conflict management - Facilitation - Mediation - Team cohesion - Executive communication Course outline: - Day 1: Conflict at the Top. Why senior teams clash Costs of unresolved conflict Team diagnostic Case study - Day 2: Productive Debate. Task versus relationship conflict Norms for healthy disagreement Decision rules Exercise: debate protocol - Day 3: Facilitating Difficult Discussions. Preparing the conversation Managing emotions Finding common ground Facilitation practice - Day 4: Mediation. Mediation steps Neutrality and fairness Agreements that stick Role play - Day 5: Building Cohesion. Shared purpose Team charters Ongoing reviews Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17825 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17825 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17826 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17826 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17827 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17827 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17828 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17828 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17829 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17829 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17830 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17830 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17831 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17831 - Frankfurt | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17832 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17832 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17833 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17833 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17834 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17834 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17835 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17835 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17836 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17836 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17837 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17837 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17838 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17838 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17839 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17839 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17840 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17840 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17841 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17841 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17842 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17842 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17843 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17843 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17844 ## Leadership for Technical Experts URL: https://smarthorizon.uk/course/leadership-for-technical-experts Brochure: https://smarthorizon.uk/course/leadership-for-technical-experts/brochure.pdf Course reference: leadership-for-technical-experts Catalogue record updated: 2026-10-25T19:15:12.569Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Engineers, IT specialists, scientists and other experts are often promoted into leadership because of their technical excellence. This course helps technical professionals make the transition: leading people rather than solving every problem, communicating with non-technical stakeholders, prioritising, delegating and growing team capability. Why attend: Technical brilliance does not automatically make a strong leader. You will learn the people and business skills that let your expertise have greater impact. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Transition case studies, communication practice, delegation workshops and peer coaching among technical leaders. Target audience: This course is suitable for: Engineers and technical specialists moving into management IT and software team leads Scientists and research leaders Technical project managers Subject matter experts leading teams Destinations: Frankfurt, London, Barcelona, Rome, Vienna, Dubai, Cape Town, Istanbul, Amsterdam, Paris, Kuala Lumpur Course objectives: - Manage the transition from expert to leader - Balance technical work with leadership responsibilities - Communicate technical topics to non-technical audiences - Delegate and develop technical team members - Make decisions with business considerations in mind - Build credibility with senior management Target competencies: - People leadership - Business communication - Delegation - Prioritisation - Stakeholder management Course outline: - Day 1: From Expert to Leader. Identity shift Letting go of doing Common traps Self-assessment - Day 2: Leading Technical Teams. Motivating specialists Setting direction Delegation and quality Workshop - Day 3: Communicating Beyond Your Field. Explaining complexity simply Business language Presenting to executives Practice - Day 4: Decisions and Priorities. Trade-offs Cost, risk and value Saying no Case study - Day 5: Growing Capability. Developing team members Knowledge sharing Personal leadership plan Peer coaching Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17845 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17845 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17846 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17846 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17847 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17847 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17848 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17848 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17849 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17849 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17850 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17850 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17851 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17851 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17852 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17852 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17853 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17853 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17854 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17854 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17855 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17855 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17856 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17856 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17857 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17857 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17858 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17858 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17859 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17859 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17860 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17860 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17861 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17861 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17862 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17862 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17863 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17863 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17864 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17864 ## Business Acumen for Non-Financial Leaders URL: https://smarthorizon.uk/course/business-acumen-for-non-financial-leaders Brochure: https://smarthorizon.uk/course/business-acumen-for-non-financial-leaders/brochure.pdf Course reference: business-acumen-for-non-financial-leaders Catalogue record updated: 2026-10-25T19:15:12.577Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leaders make better decisions when they understand how the business makes money. This course builds business acumen for managers without a finance background: reading financial statements, understanding profitability and cash flow, evaluating investments, linking operational decisions to financial results and speaking the language of senior leadership. Why attend: Managers who understand the numbers win more support for their ideas. You will gain the financial confidence to contribute to business decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Business simulation, financial statement exercises, case studies and decision workshops. Target audience: This course is suitable for: Managers without finance training Technical and operational leaders Sales and marketing managers Project managers HR and support function leaders Destinations: Cape Town, Amsterdam, Istanbul, Paris, Barcelona, Kuala Lumpur, Dubai, Frankfurt, Rome, London, Vienna Course objectives: - Understand how organisations create value - Read income statements, balance sheets and cash flow statements - Analyse profitability and cost drivers - Evaluate investments and business cases - Link operational decisions to financial outcomes - Communicate in financial terms with senior leaders Target competencies: - Financial literacy - Commercial thinking - Investment evaluation - Cost management - Business communication Course outline: - Day 1: How Businesses Make Money. Business models Revenue, cost and profit Value creation Business simulation round 1 - Day 2: Financial Statements. Income statement Balance sheet Cash flow statement Exercise: reading a company report - Day 3: Profitability and Costs. Margins and ratios Fixed and variable costs Break-even analysis Simulation round 2 - Day 4: Investments. Business cases Payback, NPV and IRR in plain terms Risk in investments Workshop - Day 5: Making Better Decisions. Operational levers and results Presenting to finance Personal action plan Simulation final round Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17865 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17865 - Amsterdam | 2026-11-30 to 2026-12-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17866 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17866 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17867 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17867 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17868 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17868 - Paris | 2027-02-08 to 2027-02-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17869 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17869 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17870 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17870 - Kuala Lumpur | 2027-03-22 to 2027-03-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17871 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17871 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17872 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17872 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17873 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17873 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17874 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17874 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17875 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17875 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17876 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17876 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17877 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17877 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17878 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17878 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17879 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17879 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17880 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17880 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17881 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17881 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17882 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17882 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17883 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17883 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17884 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17884 ## Change Agility and Personal Effectiveness URL: https://smarthorizon.uk/course/change-agility-and-personal-effectiveness Brochure: https://smarthorizon.uk/course/change-agility-and-personal-effectiveness/brochure.pdf Course reference: change-agility-and-personal-effectiveness Catalogue record updated: 2026-10-25T19:15:12.587Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Constant change demands people who adapt quickly, learn continuously and stay productive. This course helps professionals strengthen personal change agility: understanding their reactions to change, managing priorities when plans shift, learning new skills fast, working effectively with others through change and maintaining wellbeing. Why attend: Change is now the normal state of work. You will learn practical habits that help you stay effective and influential whatever changes come. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Self-assessments, reflective exercises, productivity techniques practice, peer discussions and personal action planning. Target audience: This course is suitable for: Professionals at all levels Team leaders Employees in organisations undergoing change Project team members High-potential staff Destinations: Barcelona, Rome, London, Cape Town, Dubai, Amsterdam, Vienna, Frankfurt, Paris, Kuala Lumpur, Istanbul Course objectives: - Understand personal reactions to change - Build a growth and learning mindset - Manage priorities in shifting environments - Learn new skills quickly - Collaborate and influence during change - Protect wellbeing while adapting Target competencies: - Adaptability - Learning agility - Prioritisation - Collaboration - Self-management Course outline: - Day 1: Understanding Change. The change curve Personal change profile Control and influence Exercise: change reflection - Day 2: Mindset. Growth mindset Reframing setbacks Curiosity and learning Practice - Day 3: Effectiveness in Shifting Priorities. Prioritisation methods Focus and time Managing interruptions Workshop - Day 4: Working with Others. Supporting colleagues Influencing during change Communication Role play - Day 5: Sustainable Effectiveness. Energy and wellbeing Learning plans Personal action plan Peer commitments Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17885 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17885 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17886 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17886 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17887 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17887 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17888 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17888 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17889 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17889 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17890 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17890 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17891 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17891 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17892 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17892 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17893 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17893 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17894 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17894 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17895 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17895 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17896 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17896 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17897 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17897 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17898 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17898 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17899 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17899 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17900 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17900 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17901 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17901 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17902 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17902 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17903 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17903 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17904 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17904 ## Leading Service Excellence URL: https://smarthorizon.uk/course/leading-service-excellence Brochure: https://smarthorizon.uk/course/leading-service-excellence/brochure.pdf Course reference: leading-service-excellence Catalogue record updated: 2026-10-25T19:15:12.597Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customer experience is shaped by the everyday decisions of front-line teams and the leaders who guide them. This course helps managers build a service excellence culture: defining service standards, empowering staff, measuring the customer experience, handling service failures and continuously improving service delivery. Why attend: Service excellence is a leadership choice, not a slogan. You will learn how leaders create teams that consistently delight customers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Service case studies, journey walk-throughs, coaching practice for front-line leaders and improvement workshops. Target audience: This course is suitable for: Customer service managers Front-line supervisors Hospitality and retail managers Public service managers Contact centre leaders Destinations: Rome, London, Barcelona, Cape Town, Vienna, Dubai, Istanbul, Paris, Amsterdam, Kuala Lumpur, Frankfurt Course objectives: - Define a clear service vision and standards - Lead and motivate front-line service teams - Empower staff to solve customer problems - Measure service quality and customer experience - Handle service failures and recovery - Drive continuous service improvement Target competencies: - Service leadership - Coaching - Customer insight - Service recovery - Continuous improvement Course outline: - Day 1: Service Excellence Foundations. What customers value Service culture Leader’s role Exercise: service vision - Day 2: Standards and Empowerment. Service standards Empowerment boundaries Front-line decision making Workshop - Day 3: Leading Service Teams. Recruiting for attitude Coaching on the floor Recognition Role play - Day 4: Measuring Experience. Customer feedback methods Service metrics Mystery shopping Case study - Day 5: Recovery and Improvement. Service recovery Root causes of complaints Improvement routines Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17905 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17905 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17906 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17906 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17907 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17907 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17908 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17908 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17909 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17909 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17910 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17910 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17911 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17911 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17912 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17912 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17913 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17913 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17914 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17914 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17915 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17915 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17916 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17916 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17917 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17917 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17918 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17918 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17919 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17919 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17920 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17920 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17921 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17921 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17922 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17922 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17923 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17923 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17924 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17924 ## Executive Decision Analytics URL: https://smarthorizon.uk/course/executive-decision-analytics Brochure: https://smarthorizon.uk/course/executive-decision-analytics/brochure.pdf Course reference: executive-decision-analytics Catalogue record updated: 2026-10-25T19:15:12.608Z Category: Leadership & Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Senior leaders receive more data than ever but still need to make timely, well-judged decisions. This course shows executives how to use analytics effectively: asking the right questions, interpreting dashboards and models, recognising statistical traps, balancing data with judgement and building decision processes supported by evidence. Why attend: Misread data can be more dangerous than no data. You will learn to use analytics with confidence and healthy scepticism. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Executive case studies, data interpretation exercises, decision simulations and discussion of analytics failures. Target audience: This course is suitable for: Senior executives and directors Heads of business units Strategy and planning leaders Board members Senior managers sponsoring analytics Destinations: Rome, Dubai, Kuala Lumpur, Barcelona, Vienna, London, Cape Town, Amsterdam, Frankfurt, Istanbul, Paris Course objectives: - Frame business questions for analytics teams - Interpret dashboards, forecasts and models - Recognise common statistical traps - Combine analytics with experience and judgement - Use scenarios and sensitivity analysis in decisions - Build evidence-based decision processes Target competencies: - Analytical judgement - Statistical literacy - Decision framing - Scenario use - Evidence-based leadership Course outline: - Day 1: Analytics for Leaders. Where analytics adds value Questions leaders should ask Data maturity Case study - Day 2: Interpreting Data. Dashboards and KPIs Correlation versus causation Sampling and significance Exercise: data traps - Day 3: Forecasts and Models. How forecasts work Uncertainty and ranges Model limitations Workshop - Day 4: Data and Judgement. When to trust data Scenario and sensitivity analysis Bias in data and people Simulation - Day 5: Evidence-Based Leadership. Decision processes Working with analytics teams Leadership practices Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17925 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17925 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17926 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17926 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17927 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17927 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17928 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17928 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17929 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17929 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17930 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17930 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17931 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17931 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17932 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17932 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17933 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17933 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17934 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17934 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17935 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17935 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17936 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17936 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17937 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17937 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17938 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17938 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17939 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17939 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17940 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17940 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17941 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17941 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17942 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17942 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17943 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17943 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17944 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17944 ## Project Recovery: Rescuing Troubled Projects URL: https://smarthorizon.uk/course/project-recovery-rescuing-troubled-projects Brochure: https://smarthorizon.uk/course/project-recovery-rescuing-troubled-projects/brochure.pdf Course reference: project-recovery-rescuing-troubled-projects Catalogue record updated: 2026-10-25T19:18:58.017Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Every organisation has projects that are late, over budget or losing stakeholder confidence. This course teaches a structured recovery approach: recognising early warning signs, conducting a rapid independent review, diagnosing root causes, re-baselining scope, schedule and budget, rebuilding the team and stakeholder trust, and steering the project back to delivery. Why attend: Troubled projects rarely recover on their own. You will learn the steps experienced recovery managers use to turn failing projects around. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Recovery case studies, health-check exercises, re-planning workshops and stakeholder negotiation role plays. Target audience: This course is suitable for: Project and programme managers PMO managers Project sponsors Senior managers responsible for portfolios Consultants and project auditors Destinations: Rome, Cape Town, Barcelona, London, Dubai, Frankfurt, Paris, Istanbul, Vienna, Amsterdam, Kuala Lumpur Course objectives: - Recognise early warning signs of project failure - Conduct a rapid project health review - Diagnose root causes of project problems - Re-baseline scope, schedule and budget realistically - Rebuild team morale and stakeholder confidence - Decide when to recover, restructure or stop a project Target competencies: - Project diagnosis - Re-planning - Stakeholder negotiation - Team leadership - Decision making Course outline: - Day 1: Why Projects Fail. Common failure patterns Early warning indicators Optimism bias Case study: failing project - Day 2: Project Health Review. Rapid review approach Interviews and document review Assessing schedule and cost reality Exercise: health check - Day 3: Root Causes and Options. Diagnosing root causes Recovery options Stop, restructure or continue Workshop - Day 4: Re-baselining. Scope reduction and phasing Realistic schedules Budget re-forecasting Exercise: recovery plan - Day 5: Leading the Recovery. Rebuilding team trust Managing sponsors and stakeholders Monitoring recovery Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17945 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17945 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17946 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17946 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17947 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17947 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17948 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17948 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17949 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17949 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17950 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17950 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17951 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17951 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17952 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17952 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17953 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17953 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17954 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17954 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17955 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17955 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17956 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17956 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17957 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17957 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17958 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17958 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17959 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17959 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17960 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17960 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17961 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17961 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17962 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17962 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17963 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17963 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17964 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17964 ## Earned Value Management in Practice URL: https://smarthorizon.uk/course/earned-value-management-in-practice Brochure: https://smarthorizon.uk/course/earned-value-management-in-practice/brochure.pdf Course reference: earned-value-management-in-practice Catalogue record updated: 2026-10-25T19:18:58.030Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Earned value management integrates scope, schedule and cost to show objectively how a project is performing and where it is heading. This practical course teaches how to set up the performance measurement baseline, measure progress, calculate variances and indices, forecast final cost and completion, and use earned value data to make timely management decisions. Why attend: Percentage-complete guesses hide problems until it is too late. Earned value gives early, reliable warning so you can act in time. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Step-by-step calculation exercises, spreadsheet models, a running project case and interpretation workshops. Target audience: This course is suitable for: Project managers and planners Project control and cost engineers PMO staff Contract managers Project sponsors Destinations: Rome, Barcelona, London, Kuala Lumpur, Vienna, Istanbul, Cape Town, Amsterdam, Dubai, Paris, Frankfurt Course objectives: - Explain earned value concepts and terminology - Build a performance measurement baseline - Measure progress objectively - Calculate cost and schedule variances and indices - Forecast estimate at completion and completion dates - Report and act on earned value results Target competencies: - Baseline development - Progress measurement - Variance analysis - Forecasting - Performance reporting Course outline: - Day 1: EVM Fundamentals. Why earned value Planned value, earned value and actual cost Key terms Exercise: simple project - Day 2: Building the Baseline. Work breakdown structure Control accounts and work packages Time-phased budgets Workshop: baseline setup - Day 3: Measuring Performance. Progress measurement methods Variances and indices Interpreting results Exercise: monthly status - Day 4: Forecasting. Estimate at completion methods To-complete performance index Schedule forecasting Case study - Day 5: Using EVM for Decisions. Reporting to management Corrective actions EVM in contracts Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17965 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17965 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17966 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17966 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17967 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17967 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17968 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17968 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 17969 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17969 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17970 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17970 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17971 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17971 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17972 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17972 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17973 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17973 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17974 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17974 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17975 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17975 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17976 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17976 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17977 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17977 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17978 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17978 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17979 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17979 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17980 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17980 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17981 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17981 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17982 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17982 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17983 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17983 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17984 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17984 ## Portfolio Management for Government Programmes URL: https://smarthorizon.uk/course/portfolio-management-for-government-programmes Brochure: https://smarthorizon.uk/course/portfolio-management-for-government-programmes/brochure.pdf Course reference: portfolio-management-for-government-programmes Catalogue record updated: 2026-10-25T19:18:58.038Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Government departments run many programmes competing for limited budgets and capacity. This course shows how to manage public sector portfolios: aligning programmes with policy priorities, assessing and selecting investments, balancing risk and capacity, monitoring delivery and benefits, and reporting transparently to ministers and oversight bodies. Why attend: Without portfolio management, public funds are spread too thinly and priorities blur. You will learn to direct resources to what matters most. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Public sector case studies, prioritisation exercises, portfolio dashboard design and governance simulations. Target audience: This course is suitable for: Portfolio and PMO managers in government Programme directors Budget and planning officers Senior public officials Oversight and audit staff Destinations: Dubai, Cape Town, Rome, London, Istanbul, Vienna, Amsterdam, Barcelona, Paris, Kuala Lumpur, Frankfurt Course objectives: - Explain portfolio management in a public sector context - Align programmes with policy priorities - Assess and prioritise investment proposals - Balance portfolio risk, capacity and funding - Monitor delivery and benefits across programmes - Report portfolio performance to senior decision makers Target competencies: - Portfolio prioritisation - Investment appraisal - Capacity planning - Benefits tracking - Governance reporting Course outline: - Day 1: Portfolio Fundamentals. Portfolio, programme and project Public value and policy alignment Portfolio governance Exercise: current portfolio map - Day 2: Selecting Investments. Business case standards Scoring and prioritisation Affordability Workshop: prioritisation round - Day 3: Balancing the Portfolio. Risk and capacity Dependencies Rebalancing decisions Simulation - Day 4: Monitoring and Benefits. Portfolio dashboards Delivery confidence assessments Benefits realisation Case study - Day 5: Reporting and Oversight. Reporting to ministers Transparency and audit Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17985 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17985 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17986 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17986 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17987 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17987 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17988 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17988 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17989 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17989 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 17990 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17990 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 17991 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17991 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 17992 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17992 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17993 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17993 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 17994 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17994 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17995 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17995 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 17996 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17996 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 17997 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17997 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 17998 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17998 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 17999 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-17999 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18000 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18000 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18001 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18001 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18002 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18002 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18003 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18003 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18004 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18004 ## Agile Project Management with Scrum and Kanban URL: https://smarthorizon.uk/course/agile-project-management-with-scrum-and-kanban Brochure: https://smarthorizon.uk/course/agile-project-management-with-scrum-and-kanban/brochure.pdf Course reference: agile-project-management-with-scrum-and-kanban Catalogue record updated: 2026-10-25T19:18:58.047Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Agile methods help teams deliver value in small increments, respond to change and keep stakeholders engaged. This practical course covers agile principles, the Scrum framework with its roles, events and artefacts, Kanban flow management, user stories and estimation, and how to apply agile in organisations that still need governance and reporting. Why attend: Agile is often adopted in name only. You will learn how to apply Scrum and Kanban properly and adapt them to real organisational constraints. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Sprint simulations, Kanban board exercises, backlog workshops, role plays and discussion of agile adoption challenges. Target audience: This course is suitable for: Project managers Team leaders and scrum masters Product owners IT and digital team members PMO staff Destinations: Istanbul, Cape Town, Kuala Lumpur, Rome, Vienna, London, Barcelona, Amsterdam, Dubai, Paris, Frankfurt Course objectives: - Explain agile values and principles - Apply Scrum roles, events and artefacts - Manage flow with Kanban boards and limits - Write and prioritise user stories - Estimate and plan releases - Combine agile delivery with governance and reporting Target competencies: - Agile delivery - Backlog management - Flow management - Facilitation - Stakeholder engagement Course outline: - Day 1: Agile Foundations. Agile values and principles Agile versus traditional delivery When agile fits Exercise: agile mindset - Day 2: Scrum. Roles: product owner, scrum master, team Sprint events Artefacts and definition of done Sprint simulation 1 - Day 3: Backlogs and Estimation. User stories and acceptance criteria Prioritisation techniques Story points and velocity Workshop: backlog - Day 4: Kanban. Visualising work WIP limits Flow metrics Kanban simulation - Day 5: Agile in Organisations. Scaling and governance Reporting progress Common adoption problems Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18005 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18005 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18006 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18006 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18007 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18007 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18008 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18008 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18009 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18009 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18010 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18010 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18011 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18011 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18012 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18012 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18013 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18013 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18014 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18014 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18015 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18015 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18016 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18016 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18017 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18017 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18018 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18018 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18019 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18019 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18020 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18020 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18021 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18021 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18022 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18022 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18023 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18023 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18024 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18024 ## Hybrid Project Delivery Methods URL: https://smarthorizon.uk/course/hybrid-project-delivery-methods Brochure: https://smarthorizon.uk/course/hybrid-project-delivery-methods/brochure.pdf Course reference: hybrid-project-delivery-methods Catalogue record updated: 2026-10-25T19:18:58.056Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many projects combine fixed elements such as contracts, regulation and hardware with parts that benefit from agile iteration. This course shows project managers how to design hybrid delivery approaches that blend predictive planning with agile execution, tailor governance, integrate teams working in different ways and report progress consistently. Why attend: Pure waterfall or pure agile rarely fits complex projects. You will learn to choose and combine methods deliberately rather than by accident. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Method-tailoring workshops, case studies of hybrid projects, planning exercises and governance design. Target audience: This course is suitable for: Project and programme managers PMO managers Delivery leads Product owners Engineering and IT managers Destinations: Vienna, Dubai, Paris, Kuala Lumpur, Rome, Amsterdam, London, Cape Town, Barcelona, Frankfurt, Istanbul Course objectives: - Compare predictive, agile and hybrid approaches - Assess project characteristics to choose a method - Design hybrid life cycles and plans - Integrate agile teams with stage-gate governance - Report progress across mixed methods - Manage risks specific to hybrid delivery Target competencies: - Method tailoring - Integrated planning - Governance design - Progress reporting - Risk management Course outline: - Day 1: Delivery Approaches. Predictive, iterative and agile Strengths and weaknesses Project context factors Exercise: method selection - Day 2: Designing Hybrid Life Cycles. Fixed and flexible components Phased and iterative blends Milestones and sprints Workshop: hybrid plan - Day 3: Governance. Stage gates and agile Funding and approvals Change control Case study - Day 4: Integrating Teams. Coordination across methods Dependencies Communication rhythms Simulation - Day 5: Reporting and Risk. Unified reporting Hybrid-specific risks Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18025 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18025 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18026 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18026 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18027 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18027 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18028 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18028 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18029 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18029 - Amsterdam | 2027-03-08 to 2027-03-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18030 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18030 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18031 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18031 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18032 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18032 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18033 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18033 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18034 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18034 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18035 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18035 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18036 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18036 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18037 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18037 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18038 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18038 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18039 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18039 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18040 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18040 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18041 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18041 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18042 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18042 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18043 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18043 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18044 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18044 ## Primavera P6 Scheduling Principles URL: https://smarthorizon.uk/course/primavera-p6-scheduling-principles Brochure: https://smarthorizon.uk/course/primavera-p6-scheduling-principles/brochure.pdf Course reference: primavera-p6-scheduling-principles Catalogue record updated: 2026-10-25T19:18:58.065Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Primavera P6 is widely used to plan and control complex projects in construction, energy and infrastructure. This course teaches the scheduling principles behind P6: structuring projects with WBS and activities, defining logic and durations, calendars, resources and costs, baselines, progress updating and producing reliable schedule reports. Why attend: A schedule is only as good as its logic and updating discipline. You will learn to build and maintain P6 schedules that stand up to review. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on scheduling exercises, a case project built through the week, schedule quality checks and reporting practice. Target audience: This course is suitable for: Planners and schedulers Project engineers Project control professionals Construction and EPC project staff Project managers Destinations: Paris, Istanbul, Amsterdam, London, Cape Town, Barcelona, Dubai, Vienna, Rome, Kuala Lumpur, Frankfurt Course objectives: - Structure projects with WBS, activities and codes - Define logic, durations and constraints correctly - Set up calendars, resources and costs - Create baselines and update progress - Analyse critical path and float - Produce schedule reports and layouts Target competencies: - Schedule development - Critical path analysis - Resource loading - Progress updating - Schedule reporting Course outline: - Day 1: Scheduling Principles. Planning versus scheduling Project structure and WBS Schedule quality standards Exercise: case project setup - Day 2: Activities and Logic. Activity types and durations Relationships and lags Constraints Hands-on: building logic - Day 3: Calendars, Resources and Costs. Calendars Resource assignment Cost loading Exercise: resource loading - Day 4: Baseline and Updating. Baselines Progress updating Critical path and float Exercise: monthly update - Day 5: Reporting. Layouts and filters Schedule health checks Reports for management Final review Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-09 to 2026-11-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18045 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18045 - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18046 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18046 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18047 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18047 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18048 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18048 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18049 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18049 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18050 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18050 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18051 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18051 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18052 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18052 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18053 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18053 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18054 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18054 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18055 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18055 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18056 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18056 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18057 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18057 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18058 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18058 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18059 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18059 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18060 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18060 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18061 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18061 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18062 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18062 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18063 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18063 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18064 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18064 ## Benefits Realisation Management URL: https://smarthorizon.uk/course/benefits-realisation-management Brochure: https://smarthorizon.uk/course/benefits-realisation-management/brochure.pdf Course reference: benefits-realisation-management Catalogue record updated: 2026-10-25T19:18:58.074Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Projects are justified by benefits, yet many organisations never check whether the promised benefits arrive. This course explains how to identify, map, measure and realise benefits: building benefits maps, assigning owners, setting baselines and targets, managing change to unlock benefits and reviewing realisation after delivery. Why attend: Delivering on time and budget is pointless if the benefits never materialise. You will learn to keep projects focused on outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Benefits mapping workshops, measurement design exercises, case studies and portfolio review simulations. Target audience: This course is suitable for: Project and programme managers Business change managers PMO staff Project sponsors Finance business partners Destinations: Rome, Vienna, Cape Town, Dubai, Kuala Lumpur, London, Barcelona, Istanbul, Frankfurt, Amsterdam, Paris Course objectives: - Explain benefits management principles - Identify and map benefits to outputs and changes - Define measures, baselines and targets - Assign benefit owners and responsibilities - Track benefits during and after delivery - Embed benefits management in governance Target competencies: - Benefits mapping - Measurement design - Ownership allocation - Benefits tracking - Outcome focus Course outline: - Day 1: Why Benefits Matter. Outputs, outcomes and benefits Benefits life cycle Common failures Case study - Day 2: Identifying Benefits. Benefits workshops Benefits mapping Dis-benefits Workshop: benefits map - Day 3: Measuring Benefits. Measures and baselines Targets and timing Attribution Exercise: measurement plan - Day 4: Realising Benefits. Owners and responsibilities Business change Tracking and reporting Simulation - Day 5: Governance. Benefits in business cases Post-implementation reviews Portfolio view Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18065 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18065 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18066 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18066 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18067 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18067 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18068 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18068 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18069 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18069 - Kuala Lumpur | 2027-03-01 to 2027-03-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18070 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18070 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18071 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18071 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18072 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18072 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18073 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18073 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18074 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18074 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18075 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18075 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18076 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18076 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18077 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18077 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18078 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18078 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18079 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18079 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18080 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18080 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18081 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18081 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18082 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18082 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18083 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18083 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18084 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18084 ## Project Risk Quantification and Monte Carlo Analysis URL: https://smarthorizon.uk/course/project-risk-quantification-and-monte-carlo-analysis Brochure: https://smarthorizon.uk/course/project-risk-quantification-and-monte-carlo-analysis/brochure.pdf Course reference: project-risk-quantification-and-monte-carlo-analysis Catalogue record updated: 2026-10-25T19:18:58.083Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Single-point estimates rarely reflect the real uncertainty in projects. This course teaches quantitative risk analysis: building risk-informed estimates, three-point estimating, Monte Carlo simulation of cost and schedule, interpreting confidence levels and contingency, and communicating results to decision makers. Why attend: Decision makers need to know not just a date and a number, but how confident to be in them. You will learn the techniques to provide that answer. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Spreadsheet simulation exercises, risk workshop practice, case studies and results presentation practice. Target audience: This course is suitable for: Project managers and planners Risk managers Cost engineers and estimators Project control professionals Investment decision makers Destinations: Vienna, Frankfurt, Cape Town, Barcelona, Rome, London, Dubai, Kuala Lumpur, Amsterdam, Istanbul, Paris Course objectives: - Explain the limits of deterministic estimates - Run effective risk identification and assessment workshops - Use three-point estimates and probability distributions - Perform Monte Carlo simulation of cost and schedule - Set contingency at chosen confidence levels - Communicate quantitative risk results clearly Target competencies: - Risk quantification - Simulation modelling - Contingency setting - Statistical interpretation - Risk communication Course outline: - Day 1: Risk and Uncertainty. Qualitative versus quantitative analysis Uncertainty and discrete risks Bias in estimates Exercise - Day 2: Estimating Ranges. Three-point estimating Probability distributions Correlation Workshop: risk inputs - Day 3: Monte Carlo Simulation. How simulation works Cost risk models Spreadsheet exercise Interpreting S-curves - Day 4: Schedule Risk. Schedule risk analysis Merge bias Critical path sensitivity Case study - Day 5: Using the Results. Contingency and confidence levels Reporting to decision makers Risk response planning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18085 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18085 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18086 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18086 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18087 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18087 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18088 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18088 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18089 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18089 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18090 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18090 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18091 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18091 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18092 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18092 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18093 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18093 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18094 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18094 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18095 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18095 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18096 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18096 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18097 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18097 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18098 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18098 - Istanbul | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18099 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18099 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18100 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18100 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18101 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18101 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18102 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18102 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18103 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18103 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18104 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18104 ## Stakeholder Engagement for Major Projects URL: https://smarthorizon.uk/course/stakeholder-engagement-for-major-projects Brochure: https://smarthorizon.uk/course/stakeholder-engagement-for-major-projects/brochure.pdf Course reference: stakeholder-engagement-for-major-projects Catalogue record updated: 2026-10-25T19:18:58.092Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Major projects affect communities, regulators, investors, unions and many internal groups, any of whom can delay or derail delivery. This course teaches systematic stakeholder engagement: identifying and analysing stakeholders, planning engagement, managing expectations and opposition, consulting effectively and monitoring relationships throughout the project. Why attend: Many large projects are delayed by stakeholders rather than technical issues. You will learn to engage early and turn potential opponents into supporters. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Stakeholder mapping exercises, engagement plan workshops, consultation role plays and case studies of major projects. Target audience: This course is suitable for: Project and programme managers Stakeholder and community relations managers Infrastructure and energy project teams Government project officers Communication professionals Destinations: Amsterdam, Dubai, Barcelona, Kuala Lumpur, Cape Town, Paris, Vienna, London, Rome, Frankfurt, Istanbul Course objectives: - Identify and analyse project stakeholders - Prioritise stakeholders by influence and interest - Develop stakeholder engagement plans - Manage expectations and resistance - Run consultations and public engagement - Monitor stakeholder relationships and adjust plans Target competencies: - Stakeholder analysis - Engagement planning - Consultation - Conflict management - Relationship monitoring Course outline: - Day 1: Stakeholders in Major Projects. Why stakeholders matter Types of stakeholders Lessons from troubled projects Case study - Day 2: Analysis. Stakeholder identification Power-interest mapping Concerns and motivations Workshop: stakeholder map - Day 3: Engagement Planning. Engagement levels Methods and channels Timing Exercise: engagement plan - Day 4: Managing Opposition. Understanding resistance Negotiation and compromise Community consultation Role play: public meeting - Day 5: Monitoring. Relationship tracking Grievance mechanisms Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18105 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18105 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18106 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18106 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18107 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18107 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18108 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18108 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18109 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18109 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18110 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18110 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18111 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18111 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18112 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18112 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18113 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18113 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18114 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18114 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18115 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18115 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18116 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18116 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18117 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18117 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18118 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18118 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18119 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18119 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18120 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18120 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18121 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18121 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18122 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18122 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18123 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18123 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18124 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18124 ## Project Cost Estimating and Control URL: https://smarthorizon.uk/course/project-cost-estimating-and-control Brochure: https://smarthorizon.uk/course/project-cost-estimating-and-control/brochure.pdf Course reference: project-cost-estimating-and-control Catalogue record updated: 2026-10-25T19:18:58.100Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Accurate estimates and disciplined cost control determine whether projects stay within budget. This course covers estimate classes and methods, building cost breakdown structures, contingency and escalation, budget baselines, commitment and expenditure tracking, change control, forecasting final cost and cost reporting. Why attend: Cost overruns usually start with weak estimates and loose control. You will learn techniques that improve both. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Estimating exercises, cost control spreadsheets, a running project case and reporting workshops. Target audience: This course is suitable for: Project managers Cost engineers and estimators Quantity surveyors Project control professionals Finance business partners on projects Destinations: Frankfurt, Rome, Dubai, Cape Town, Amsterdam, Kuala Lumpur, Barcelona, Istanbul, London, Vienna, Paris Course objectives: - Explain estimate classes and accuracy ranges - Apply parametric, analogous and bottom-up estimating - Build cost breakdown structures and budgets - Include contingency and escalation - Track commitments, actuals and forecasts - Report and control project costs Target competencies: - Cost estimating - Budgeting - Cost tracking - Forecasting - Change control Course outline: - Day 1: Estimating Foundations. Estimate classes Accuracy and ranges Estimating process Exercise - Day 2: Estimating Methods. Analogous and parametric Bottom-up estimates Benchmarks and data Workshop: estimate build - Day 3: Budgets and Contingency. Cost breakdown structures Contingency and reserves Escalation Exercise - Day 4: Cost Control. Commitments and actuals Variance analysis Change control Case study - Day 5: Forecasting and Reporting. Estimate at completion Cost reports Lessons for future estimates Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18125 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18125 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18126 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18126 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18127 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18127 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18128 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18128 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18129 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18129 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18130 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18130 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18131 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18131 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18132 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18132 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18133 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18133 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18134 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18134 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18135 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18135 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18136 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18136 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18137 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18137 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18138 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18138 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18139 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18139 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18140 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18140 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18141 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18141 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18142 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18142 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18143 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18143 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18144 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18144 ## PMO Setup and Maturity Development URL: https://smarthorizon.uk/course/pmo-setup-and-maturity-development Brochure: https://smarthorizon.uk/course/pmo-setup-and-maturity-development/brochure.pdf Course reference: pmo-setup-and-maturity-development Catalogue record updated: 2026-10-25T19:18:58.109Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A project management office can raise delivery performance across an organisation or become a reporting bureaucracy. This course shows how to design or reset a PMO that adds value: choosing the right PMO type, defining services, setting standards and tools, building reporting, developing project capability and measuring PMO maturity and value. Why attend: Many PMOs are closed within a few years because leaders cannot see their value. You will learn to build a PMO that executives want to keep. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: PMO design workshops, maturity assessments, case studies of PMO success and failure, and service catalogue development. Target audience: This course is suitable for: PMO managers and staff Portfolio and programme managers Senior managers sponsoring PMOs Project managers moving into PMO roles Transformation leaders Destinations: Kuala Lumpur, Rome, London, Cape Town, Dubai, Vienna, Barcelona, Paris, Istanbul, Amsterdam, Frankfurt Course objectives: - Explain PMO types and functions - Assess project management maturity - Design PMO services and operating model - Establish standards, templates and tools - Create meaningful portfolio reporting - Measure and communicate PMO value Target competencies: - PMO design - Maturity assessment - Standards development - Portfolio reporting - Value demonstration Course outline: - Day 1: The PMO Landscape. Types of PMO Why PMOs fail Stakeholder expectations Exercise: PMO purpose - Day 2: Maturity Assessment. Maturity models Assessing current state Target state Workshop - Day 3: Designing Services. Service catalogue Operating model and staffing Standards and tools Exercise: service design - Day 4: Reporting and Capability. Portfolio dashboards Project manager development Communities of practice Case study - Day 5: Demonstrating Value. PMO metrics Executive communication Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18145 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18145 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18146 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18146 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18147 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18147 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18148 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18148 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18149 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18149 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18150 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18150 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18151 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18151 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18152 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18152 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18153 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18153 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18154 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18154 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18155 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18155 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18156 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18156 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18157 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18157 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18158 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18158 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18159 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18159 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18160 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18160 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18161 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18161 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18162 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18162 - Amsterdam | 2027-11-15 to 2027-11-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18163 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18163 - Frankfurt | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18164 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18164 ## Contract Management for Project Managers URL: https://smarthorizon.uk/course/contract-management-for-project-managers Brochure: https://smarthorizon.uk/course/contract-management-for-project-managers/brochure.pdf Course reference: contract-management-for-project-managers Catalogue record updated: 2026-10-25T19:18:58.118Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Project managers increasingly manage delivery through contractors and suppliers, yet many have little contract training. This course explains key contract types and clauses, payment mechanisms, variations and change orders, notices and time bars, performance management, risk allocation and how to avoid and resolve disputes. Why attend: Missing a contractual notice or mismanaging a variation can cost a project dearly. You will learn the contract essentials every project manager needs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Contract clause analysis, variation and claim exercises, case studies and dispute role plays. Target audience: This course is suitable for: Project managers Project engineers Contract administrators Procurement professionals supporting projects Construction and EPC managers Destinations: Rome, London, Vienna, Kuala Lumpur, Frankfurt, Dubai, Istanbul, Cape Town, Amsterdam, Barcelona, Paris Course objectives: - Explain common contract types and payment mechanisms - Interpret key contract clauses - Manage variations and change orders - Handle notices, time bars and records - Monitor contractor performance - Prevent and resolve contractual disputes Target competencies: - Contract interpretation - Variation management - Records and notices - Supplier performance management - Dispute avoidance Course outline: - Day 1: Contract Fundamentals. Contract formation Contract types Risk allocation Exercise - Day 2: Key Clauses. Scope and specifications Payment and retention Liability and indemnities Clause review - Day 3: Change and Variations. Change control Valuing variations Notices and time bars Exercise: variation case - Day 4: Performance and Records. Performance monitoring Records and correspondence Delays and extensions Case study - Day 5: Disputes. Claims management Negotiation Dispute resolution methods Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18165 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18165 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18166 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18166 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18167 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18167 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18168 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18168 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18169 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18169 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18170 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18170 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18171 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18171 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18172 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18172 - Istanbul | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18173 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18173 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18174 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18174 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18175 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18175 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18176 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18176 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18177 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18177 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18178 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18178 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18179 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18179 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18180 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18180 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18181 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18181 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18182 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18182 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18183 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18183 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18184 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18184 ## Managing Construction Subcontractors URL: https://smarthorizon.uk/course/managing-construction-subcontractors Brochure: https://smarthorizon.uk/course/managing-construction-subcontractors/brochure.pdf Course reference: managing-construction-subcontractors Catalogue record updated: 2026-10-25T19:18:58.126Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Main contractors depend on dozens of subcontractors whose performance determines programme, quality and safety on site. This course covers subcontractor selection and pre-qualification, subcontract terms, coordination and interfaces, progress and quality monitoring, payment and variations, safety management and resolving disputes. Why attend: Poor subcontractor management is one of the most common causes of site delays. You will learn practical controls that keep subcontractors on track. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Construction case studies, coordination exercises, subcontract review and site scenario role plays. Target audience: This course is suitable for: Construction project managers Site managers and engineers Commercial and quantity surveyors Procurement staff in construction Contractors’ planners Destinations: Rome, Dubai, Cape Town, Paris, London, Barcelona, Vienna, Istanbul, Kuala Lumpur, Amsterdam, Frankfurt Course objectives: - Select and pre-qualify subcontractors - Set clear subcontract scope and terms - Coordinate interfaces between trades - Monitor progress, quality and safety - Manage payments, variations and claims - Resolve subcontractor disputes Target competencies: - Subcontractor selection - Interface coordination - Site performance monitoring - Commercial management - Dispute resolution Course outline: - Day 1: Subcontracting Strategy. Make or buy decisions Packaging work Pre-qualification Exercise - Day 2: Subcontract Terms. Scope definition Back-to-back terms Payment and retention Clause review - Day 3: Coordination on Site. Interface management Look-ahead planning Coordination meetings Simulation - Day 4: Quality and Safety. Inspection and testing Subcontractor safety Non-conformance Case study - Day 5: Commercial Control. Variations and claims Final accounts Dispute resolution Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18185 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18185 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18186 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18186 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18187 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18187 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18188 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18188 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18189 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18189 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18190 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18190 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18191 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18191 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18192 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18192 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18193 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18193 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18194 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18194 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18195 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18195 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18196 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18196 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18197 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18197 - Istanbul | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18198 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18198 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18199 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18199 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18200 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18200 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18201 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18201 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18202 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18202 - Frankfurt | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18203 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18203 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18204 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18204 ## Megaprojects: Planning and Delivery URL: https://smarthorizon.uk/course/megaprojects-planning-and-delivery Brochure: https://smarthorizon.uk/course/megaprojects-planning-and-delivery/brochure.pdf Course reference: megaprojects-planning-and-delivery Catalogue record updated: 2026-10-25T19:18:58.137Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Megaprojects worth hundreds of millions or billions face unique challenges: long durations, political attention, complex contracting and huge interfaces. This course examines why megaprojects often overrun and how leading owners plan and deliver them: front-end planning, reference class forecasting, contracting strategy, integrated governance, interface management and stakeholder control. Why attend: The biggest projects have the highest stakes and the poorest track record. You will learn evidence-based practices that improve megaproject outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: International megaproject case studies, front-end planning workshops, governance simulations and expert discussion. Target audience: This course is suitable for: Senior project and programme directors Owner’s representatives Infrastructure and energy executives Government project sponsors Major project consultants Destinations: Barcelona, Vienna, Amsterdam, London, Cape Town, Rome, Paris, Kuala Lumpur, Istanbul, Frankfurt, Dubai Course objectives: - Explain the characteristics and risks of megaprojects - Apply front-end planning and reference class forecasting - Choose suitable contracting and delivery strategies - Design integrated governance and decision structures - Manage interfaces across packages and contractors - Control scope, cost and schedule at scale Target competencies: - Front-end planning - Contracting strategy - Governance design - Interface management - Large-scale project control Course outline: - Day 1: The Megaproject Challenge. Characteristics of megaprojects Why they overrun Optimism and strategic misrepresentation Case study - Day 2: Front-End Planning. Front-end loading Reference class forecasting Business case realism Workshop - Day 3: Delivery and Contracting Strategy. Delivery models Contract packaging Alliances and partnering Exercise - Day 4: Governance and Interfaces. Owner organisation Integrated governance Interface management Simulation - Day 5: Control at Scale. Integrated project controls Risk management Stakeholder and political management Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18205 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18205 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18206 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18206 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18207 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18207 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18208 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18208 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18209 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18209 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18210 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18210 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18211 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18211 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18212 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18212 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18213 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18213 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18214 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18214 - Frankfurt | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18215 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18215 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18216 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18216 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18217 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18217 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18218 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18218 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18219 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18219 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18220 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18220 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18221 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18221 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18222 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18222 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18223 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18223 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18224 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18224 ## Quality Management on Capital Projects URL: https://smarthorizon.uk/course/quality-management-on-capital-projects Brochure: https://smarthorizon.uk/course/quality-management-on-capital-projects/brochure.pdf Course reference: quality-management-on-capital-projects Catalogue record updated: 2026-10-25T19:18:58.145Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Quality failures on capital projects lead to rework, delays, safety incidents and long-term operating problems. This course covers project quality planning, quality requirements in contracts, inspection and test plans, supplier and fabrication surveillance, non-conformance management, quality audits and handover documentation. Why attend: Fixing defects after construction costs many times more than preventing them. You will learn how to build quality into capital projects from the start. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies from construction and process industries, ITP development workshops, audit simulations and document review exercises. Target audience: This course is suitable for: Project quality managers and engineers Project managers Construction and EPC engineers Supplier quality inspectors Owner’s representatives Destinations: London, Rome, Dubai, Cape Town, Frankfurt, Vienna, Istanbul, Kuala Lumpur, Paris, Amsterdam, Barcelona Course objectives: - Develop project quality plans - Translate requirements into quality criteria - Prepare and use inspection and test plans - Oversee supplier and fabrication quality - Manage non-conformances and corrective actions - Prepare complete quality records for handover Target competencies: - Quality planning - Inspection management - Supplier surveillance - Non-conformance control - Documentation Course outline: - Day 1: Project Quality Fundamentals. Quality on capital projects Cost of poor quality Roles and responsibilities Case study - Day 2: Quality Planning. Project quality plans Contract quality requirements Codes and standards Workshop - Day 3: Inspection and Testing. Inspection and test plans Hold and witness points Factory acceptance tests Exercise: ITP - Day 4: Supplier Quality and NCRs. Vendor surveillance Non-conformance reports Corrective actions Simulation - Day 5: Audits and Handover. Quality audits Turnover documentation Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18225 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18225 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18226 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18226 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18227 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18227 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18228 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18228 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18229 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18229 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18230 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18230 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18231 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18231 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18232 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18232 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18233 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18233 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18234 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18234 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18235 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18235 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18236 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18236 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18237 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18237 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18238 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18238 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18239 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18239 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18240 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18240 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18241 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18241 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18242 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18242 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18243 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18243 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18244 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18244 ## Programme Management for Strategic Initiatives URL: https://smarthorizon.uk/course/programme-management-for-strategic-initiatives Brochure: https://smarthorizon.uk/course/programme-management-for-strategic-initiatives/brochure.pdf Course reference: programme-management-for-strategic-initiatives Catalogue record updated: 2026-10-25T19:18:58.153Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Strategic initiatives such as market entry, digital transformation or organisational change need programme management to coordinate many projects towards common outcomes. This course covers programme definition, blueprint and roadmap, governance, benefits management, stakeholder engagement, resource coordination and programme assurance. Why attend: Strategy succeeds or fails in execution. You will learn how to structure and lead programmes that deliver strategic results. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Programme design workshops, case studies, governance simulations and blueprint exercises. Target audience: This course is suitable for: Programme managers Senior project managers Strategy and transformation managers PMO heads Programme sponsors Destinations: Barcelona, Cape Town, Paris, Istanbul, Dubai, Vienna, Rome, Amsterdam, Frankfurt, London, Kuala Lumpur Course objectives: - Explain programme management principles - Define programme vision, blueprint and roadmap - Establish programme governance and roles - Coordinate projects, resources and dependencies - Manage programme benefits and stakeholders - Assure programme health and progress Target competencies: - Programme design - Roadmapping - Governance - Dependency management - Benefits focus Course outline: - Day 1: Programme Fundamentals. Programmes versus projects Programme life cycle Roles Exercise - Day 2: Vision and Blueprint. Vision statement Target operating model Roadmap Workshop - Day 3: Governance and Coordination. Boards and decision rights Dependencies Resource coordination Simulation - Day 4: Benefits and Stakeholders. Benefits profiles Stakeholder engagement Communications Case study - Day 5: Assurance. Health checks Tranche reviews Closing programmes Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18245 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18245 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18246 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18246 - Paris | 2027-01-11 to 2027-01-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18247 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18247 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18248 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18248 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18249 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18249 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18250 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18250 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18251 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18251 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18252 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18252 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18253 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18253 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18254 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18254 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18255 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18255 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18256 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18256 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18257 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18257 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18258 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18258 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18259 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18259 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18260 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18260 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18261 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18261 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18262 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18262 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18263 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18263 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18264 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18264 ## Requirements Engineering and Scope Management URL: https://smarthorizon.uk/course/requirements-engineering-and-scope-management Brochure: https://smarthorizon.uk/course/requirements-engineering-and-scope-management/brochure.pdf Course reference: requirements-engineering-and-scope-management Catalogue record updated: 2026-10-25T19:18:58.161Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Unclear or changing requirements are among the most common causes of project failure. This course teaches how to elicit, analyse, document, validate and manage requirements and scope: stakeholder workshops, use cases and user stories, prioritisation, traceability and controlling scope change throughout the project. Why attend: Building the wrong thing well is still failure. You will learn techniques that make sure projects deliver what stakeholders actually need. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Elicitation practice, requirements writing workshops, traceability exercises and scope change simulations. Target audience: This course is suitable for: Business analysts Project managers Product owners Systems analysts Solution architects Destinations: Rome, London, Dubai, Istanbul, Vienna, Cape Town, Paris, Barcelona, Amsterdam, Frankfurt, Kuala Lumpur Course objectives: - Plan requirements activities - Elicit requirements using multiple techniques - Document requirements clearly and testably - Prioritise and validate requirements - Maintain traceability from need to delivery - Control scope and manage change requests Target competencies: - Elicitation - Requirements documentation - Prioritisation - Traceability - Scope control Course outline: - Day 1: Requirements Foundations. Why requirements fail Types of requirements Requirements life cycle Exercise - Day 2: Elicitation. Interviews and workshops Observation and prototypes Handling conflicting views Practice session - Day 3: Documentation. Use cases and user stories Writing testable requirements Models and diagrams Workshop - Day 4: Prioritisation and Validation. MoSCoW and value-based prioritisation Reviews and validation Acceptance criteria Exercise - Day 5: Scope Management. Scope baseline Traceability Change control Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18265 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18265 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18266 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18266 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18267 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18267 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18268 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18268 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18269 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18269 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18270 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18270 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18271 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18271 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18272 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18272 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18273 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18273 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18274 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18274 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18275 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18275 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18276 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18276 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18277 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18277 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18278 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18278 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18279 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18279 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18280 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18280 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18281 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18281 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18282 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18282 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18283 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18283 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18284 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18284 ## Project Leadership and Team Dynamics URL: https://smarthorizon.uk/course/project-leadership-and-team-dynamics Brochure: https://smarthorizon.uk/course/project-leadership-and-team-dynamics/brochure.pdf Course reference: project-leadership-and-team-dynamics Catalogue record updated: 2026-10-25T19:18:58.170Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Project managers lead temporary teams of people from different departments and organisations, often without line authority. This course develops project leadership: forming and motivating teams quickly, setting team norms, managing conflict, leading through influence, supporting remote members and keeping morale high through difficult phases. Why attend: Projects are delivered by people, and team problems derail more projects than planning errors. You will learn to lead project teams to high performance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Team simulations, leadership style assessments, conflict role plays and case studies. Target audience: This course is suitable for: Project and programme managers Team leaders Technical leads PMO staff Aspiring project managers Destinations: Cape Town, Amsterdam, London, Kuala Lumpur, Istanbul, Vienna, Dubai, Rome, Barcelona, Frankfurt, Paris Course objectives: - Explain project leadership versus project administration - Build project teams quickly - Set team norms and working agreements - Lead through influence without authority - Manage conflict and difficult behaviours - Sustain motivation through the project life cycle Target competencies: - Team building - Influence - Conflict management - Motivation - Communication Course outline: - Day 1: Project Leadership. Leading versus managing projects Leadership styles Self-assessment Exercise - Day 2: Building Teams. Team formation stages Kick-off and norms Roles and strengths Simulation - Day 3: Influence Without Authority. Matrix organisations Negotiating for resources Building commitment Role play - Day 4: Conflict and Dynamics. Sources of team conflict Handling difficult behaviour Remote team dynamics Case study - Day 5: Sustaining Performance. Motivation over long projects Recognition Team reviews Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18285 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18285 - Amsterdam | 2026-11-30 to 2026-12-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18286 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18286 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18287 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18287 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18288 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18288 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18289 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18289 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18290 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18290 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18291 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18291 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18292 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18292 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18293 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18293 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18294 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18294 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18295 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18295 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18296 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18296 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18297 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18297 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18298 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18298 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18299 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18299 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18300 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18300 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18301 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18301 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18302 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18302 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18303 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18303 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18304 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18304 ## Lean Project Delivery URL: https://smarthorizon.uk/course/lean-project-delivery Brochure: https://smarthorizon.uk/course/lean-project-delivery/brochure.pdf Course reference: lean-project-delivery Catalogue record updated: 2026-10-25T19:18:58.178Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Lean principles help project teams remove waste, improve flow and deliver more reliably. This course introduces lean project delivery, including the Last Planner System, pull planning, value stream thinking in projects, constraint removal, daily huddles and continuous improvement, with examples from construction, engineering and IT. Why attend: Traditional planning often hides waste and unreliable commitments. You will learn lean techniques that make project plans more reliable. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Pull-planning simulations, Last Planner exercises, case studies and team workshops. Target audience: This course is suitable for: Project managers and planners Construction and engineering managers Site managers Process improvement professionals Project team leaders Destinations: Rome, Cape Town, Kuala Lumpur, Barcelona, Frankfurt, Amsterdam, Dubai, Vienna, London, Istanbul, Paris Course objectives: - Explain lean principles applied to projects - Identify waste in project processes - Apply pull planning and the Last Planner System - Measure plan reliability with percent plan complete - Remove constraints before work starts - Embed continuous improvement in project teams Target competencies: - Lean thinking - Pull planning - Constraint management - Plan reliability - Continuous improvement Course outline: - Day 1: Lean Principles. Value and waste Flow and pull Lean in projects Exercise - Day 2: Last Planner System. Master and phase planning Look-ahead planning Weekly work plans Simulation - Day 3: Pull Planning. Collaborative planning sessions Commitments Handoffs Workshop - Day 4: Measuring Reliability. Percent plan complete Reasons for non-completion Constraint logs Case study - Day 5: Continuous Improvement. Daily huddles Learning cycles Scaling lean Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18305 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18305 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18306 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18306 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18307 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18307 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18308 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18308 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18309 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18309 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18310 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18310 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18311 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18311 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18312 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18312 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18313 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18313 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18314 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18314 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18315 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18315 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18316 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18316 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18317 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18317 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18318 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18318 - Istanbul | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18319 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18319 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18320 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18320 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18321 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18321 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18322 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18322 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18323 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18323 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18324 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18324 ## Planning and Controlling Plant Commissioning URL: https://smarthorizon.uk/course/planning-and-controlling-plant-commissioning Brochure: https://smarthorizon.uk/course/planning-and-controlling-plant-commissioning/brochure.pdf Course reference: planning-and-controlling-plant-commissioning Catalogue record updated: 2026-10-25T19:18:58.186Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Commissioning turns a constructed facility into a safe, operating plant. This course explains how to plan and control commissioning: systemisation, mechanical completion, pre-commissioning and commissioning activities, completion management systems, punch lists, handover to operations and start-up readiness. Why attend: Poorly planned commissioning delays revenue and creates safety risks. You will learn the structured approach used on successful industrial projects. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Industrial case studies, systemisation exercises, completion tracking workshops and handover planning. Target audience: This course is suitable for: Commissioning engineers and managers Project managers in process industries Construction managers Operations readiness teams Planners on industrial projects Destinations: Rome, Dubai, Cape Town, Istanbul, Kuala Lumpur, London, Amsterdam, Barcelona, Paris, Vienna, Frankfurt Course objectives: - Explain the commissioning life cycle - Divide plants into systems and subsystems - Plan pre-commissioning and commissioning activities - Manage completion records and punch lists - Coordinate construction, commissioning and operations teams - Plan safe handover and start-up Target competencies: - Systemisation - Completion management - Commissioning planning - Interface coordination - Handover management Course outline: - Day 1: Commissioning Overview. Phases from construction to operation Roles and responsibilities Common problems Case study - Day 2: Systemisation. Systems and subsystems Boundaries and drawings Sequencing Exercise - Day 3: Planning Activities. Pre-commissioning tests Commissioning procedures Schedules and resources Workshop - Day 4: Completion Management. Completion systems Punch lists and categories Certificates Exercise - Day 5: Handover and Start-Up. Operations readiness Handover documentation Start-up safety Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18325 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18325 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18326 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18326 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18327 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18327 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18328 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18328 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18329 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18329 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18330 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18330 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18331 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18331 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18332 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18332 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18333 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18333 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18334 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18334 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18335 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18335 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18336 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18336 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18337 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18337 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18338 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18338 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18339 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18339 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18340 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18340 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18341 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18341 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18342 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18342 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18343 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18343 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18344 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18344 ## Project Controls Reporting and Dashboards URL: https://smarthorizon.uk/course/project-controls-reporting-and-dashboards Brochure: https://smarthorizon.uk/course/project-controls-reporting-and-dashboards/brochure.pdf Course reference: project-controls-reporting-and-dashboards Catalogue record updated: 2026-10-25T19:18:58.193Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Project sponsors need clear, timely information to make decisions, not stacks of spreadsheets. This course shows project control professionals how to design effective project reports and dashboards: choosing indicators, integrating cost, schedule and risk data, visualising trends and forecasts, and presenting insights that drive action. Why attend: Reports that nobody reads waste effort and hide problems. You will learn to create concise reporting that decision makers rely on. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Report redesign exercises, dashboard building, case studies and presentation practice. Target audience: This course is suitable for: Project control professionals Planners and cost engineers PMO analysts Project managers Project directors Destinations: Vienna, Kuala Lumpur, Dubai, Istanbul, Paris, Frankfurt, Barcelona, Cape Town, Rome, London, Amsterdam Course objectives: - Identify information needs of different stakeholders - Select meaningful project indicators - Integrate cost, schedule and risk information - Design clear dashboards and visual reports - Show trends and forecasts, not just status - Present project performance to decision makers Target competencies: - Reporting design - Data integration - Visualisation - Forecast communication - Stakeholder focus Course outline: - Day 1: Reporting Purpose. Who reads project reports Decisions reports should support Common reporting failures Exercise: report critique - Day 2: Indicators. Leading and lagging indicators Cost and schedule metrics Risk and quality indicators Workshop - Day 3: Integrating Data. Data sources and quality Integrated baseline Automation Exercise - Day 4: Dashboard Design. Visual principles Trend and forecast charts Exception reporting Hands-on dashboard - Day 5: Presenting Performance. Executive summaries Telling the project story Responding to questions Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18345 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18345 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18346 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18346 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18347 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18347 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18348 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18348 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18349 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18349 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18350 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18350 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18351 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18351 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18352 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18352 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18353 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18353 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18354 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18354 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18355 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18355 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18356 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18356 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18357 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18357 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18358 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18358 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18359 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18359 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18360 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18360 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18361 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18361 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18362 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18362 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18363 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18363 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18364 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18364 ## Change Control and Configuration Management URL: https://smarthorizon.uk/course/change-control-and-configuration-management Brochure: https://smarthorizon.uk/course/change-control-and-configuration-management/brochure.pdf Course reference: change-control-and-configuration-management Catalogue record updated: 2026-10-25T19:18:58.201Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Uncontrolled changes are a leading cause of overruns and quality problems in projects. This course explains how to set up change control and configuration management: change request processes, impact assessment, change boards, baselines, document and version control, and configuration audits across engineering and IT projects. Why attend: Every change has a cost, but not every change is visible. You will learn to control changes so decisions are deliberate and documented. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Change request exercises, impact assessment workshops, case studies and process design. Target audience: This course is suitable for: Project managers and engineers Configuration and document controllers PMO staff IT project teams Contract managers Destinations: Vienna, Dubai, Amsterdam, Istanbul, Frankfurt, Rome, Cape Town, Barcelona, Paris, London, Kuala Lumpur Course objectives: - Explain the purpose of change control - Design change request and approval processes - Assess change impact on scope, cost, schedule and risk - Run effective change control boards - Manage baselines and configuration items - Audit configuration and document control Target competencies: - Change governance - Impact assessment - Configuration control - Documentation - Audit Course outline: - Day 1: Why Control Change. Sources of change Scope creep Cost of uncontrolled change Case study - Day 2: Change Process. Change requests Impact assessment Approval levels Exercise - Day 3: Change Boards. Membership and decisions Records Communicating decisions Simulation - Day 4: Configuration Management. Baselines Configuration items Version and document control Workshop - Day 5: Audit and Improvement. Configuration audits Metrics Process improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18365 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18365 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18366 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18366 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18367 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18367 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18368 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18368 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18369 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18369 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18370 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18370 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18371 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18371 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18372 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18372 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18373 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18373 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18374 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18374 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18375 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18375 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18376 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18376 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18377 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18377 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18378 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18378 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18379 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18379 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18380 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18380 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18381 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18381 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18382 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18382 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18383 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18383 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18384 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18384 ## Managing Project Claims and Disputes URL: https://smarthorizon.uk/course/managing-project-claims-and-disputes Brochure: https://smarthorizon.uk/course/managing-project-claims-and-disputes/brochure.pdf Course reference: managing-project-claims-and-disputes Catalogue record updated: 2026-10-25T19:18:58.210Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Claims for delay, disruption and additional costs are common on construction and engineering projects. This course explains how claims arise, how to prepare and evaluate them, delay analysis methods, quantum calculation, the role of records, negotiation of settlements and the main dispute resolution routes from adjudication to arbitration. Why attend: Weak records and late notices lose valid claims and pay for invalid ones. You will learn how to protect your organisation’s position. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Claim preparation exercises, delay analysis demonstrations, case studies and negotiation role plays. Target audience: This course is suitable for: Project and contract managers Quantity surveyors and commercial managers Planners and delay analysts Legal and claims professionals Owner’s representatives Destinations: Rome, Cape Town, Vienna, Istanbul, Dubai, London, Barcelona, Amsterdam, Paris, Frankfurt, Kuala Lumpur Course objectives: - Explain common causes and types of claims - Identify entitlement under the contract - Apply delay analysis methods - Calculate quantum for time and cost claims - Maintain records that support or defend claims - Choose suitable dispute resolution routes Target competencies: - Claims analysis - Delay analysis - Quantum assessment - Records management - Negotiation Course outline: - Day 1: Claims Overview. Why claims arise Types of claims Contractual basis Case study - Day 2: Entitlement and Notices. Establishing entitlement Notices and time bars Records Exercise - Day 3: Delay Analysis. Critical path and delay Analysis methods Concurrency Demonstration - Day 4: Quantum. Prolongation costs Disruption Evaluating claims Workshop - Day 5: Resolution. Negotiation Mediation and adjudication Arbitration Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18385 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18385 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18386 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18386 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18387 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18387 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18388 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18388 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18389 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18389 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18390 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18390 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18391 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18391 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18392 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18392 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18393 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18393 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18394 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18394 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18395 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18395 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18396 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18396 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18397 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18397 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18398 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18398 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18399 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18399 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18400 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18400 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18401 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18401 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18402 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18402 - Frankfurt | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18403 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18403 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18404 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18404 ## IT Project Delivery and Vendor Coordination URL: https://smarthorizon.uk/course/it-project-delivery-and-vendor-coordination Brochure: https://smarthorizon.uk/course/it-project-delivery-and-vendor-coordination/brochure.pdf Course reference: it-project-delivery-and-vendor-coordination Catalogue record updated: 2026-10-25T19:18:58.218Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: IT projects increasingly depend on software vendors, integrators and cloud providers. This course helps project managers deliver IT projects with multiple vendors: defining scope and contracts, coordinating integrations, managing testing and data migration, handling vendor performance and planning cutover and go-live. Why attend: Many IT projects stall at the boundaries between vendors. You will learn to coordinate suppliers into one delivery team. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: IT project case studies, vendor coordination simulations, test and cutover planning workshops. Target audience: This course is suitable for: IT project managers Programme managers IT vendor managers Business project leads PMO staff Destinations: Frankfurt, Cape Town, Paris, Dubai, Rome, Barcelona, Istanbul, London, Kuala Lumpur, Vienna, Amsterdam Course objectives: - Plan IT projects involving multiple vendors - Define scope, responsibilities and contracts - Coordinate integrations and dependencies - Manage testing, data migration and quality - Monitor and manage vendor performance - Plan cutover, go-live and support Target competencies: - Vendor coordination - Integration management - Test management - Cutover planning - Performance management Course outline: - Day 1: IT Project Landscape. Types of IT projects Vendor ecosystems Common failure points Case study - Day 2: Scope and Contracts. Statements of work Responsibility matrices Commercial models Exercise - Day 3: Integration and Testing. Integration planning Test phases Defect management Workshop - Day 4: Data Migration and Vendors. Migration strategy Vendor performance Escalation Simulation - Day 5: Go-Live. Cutover plans Hypercare Transition to support Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18405 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18405 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18406 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18406 - Paris | 2027-01-11 to 2027-01-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18407 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18407 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18408 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18408 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18409 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18409 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18410 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18410 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18411 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18411 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18412 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18412 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18413 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18413 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18414 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18414 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18415 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18415 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18416 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18416 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18417 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18417 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18418 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18418 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18419 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18419 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18420 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18420 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18421 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18421 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18422 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18422 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18423 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18423 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18424 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18424 ## FIDIC Contracts for Project Managers URL: https://smarthorizon.uk/course/fidic-contracts-for-project-managers Brochure: https://smarthorizon.uk/course/fidic-contracts-for-project-managers/brochure.pdf Course reference: fidic-contracts-for-project-managers Catalogue record updated: 2026-10-25T19:18:58.226Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: FIDIC contracts are used on infrastructure and construction projects worldwide. This course explains the FIDIC suite and the key provisions project managers must apply: roles of the employer, contractor and engineer, programme and progress, variations, claims procedures and time bars, payment, taking over, defects and dispute avoidance. Why attend: Misunderstanding FIDIC procedures can forfeit entitlements or create disputes. You will learn to administer FIDIC contracts correctly in daily project work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Clause-by-clause walkthroughs, case scenarios, notice drafting exercises and claim procedure simulations. Target audience: This course is suitable for: Project managers on international projects Contract administrators Engineers acting under FIDIC Commercial managers Owner’s representatives Destinations: Kuala Lumpur, Frankfurt, Barcelona, Cape Town, Dubai, Vienna, Rome, Amsterdam, Istanbul, Paris, London Course objectives: - Describe the FIDIC suite and when each is used - Explain the roles of employer, contractor and engineer - Apply programme, progress and delay provisions - Manage variations and adjustments - Follow claims procedures and time bars - Handle payment, taking over and defects Target competencies: - Contract administration - Notice management - Variation control - Claims procedures - Dispute avoidance Course outline: - Day 1: The FIDIC Suite. Red, Yellow and Silver books Allocation of risk Contract structure Exercise - Day 2: Roles and Programme. Employer, contractor and engineer Programme requirements Progress reporting Case scenario - Day 3: Variations and Adjustments. Variation procedure Valuation Changes in legislation Workshop - Day 4: Claims and Notices. Claim procedure Time bars Engineer’s determinations Exercise: drafting notices - Day 5: Payment to Completion. Interim payments Taking over and defects Dispute avoidance boards Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18425 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18425 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18426 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18426 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18427 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18427 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18428 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18428 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18429 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18429 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18430 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18430 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18431 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18431 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18432 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18432 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18433 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18433 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18434 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18434 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18435 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18435 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18436 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18436 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18437 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18437 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18438 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18438 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18439 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18439 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18440 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18440 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18441 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18441 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18442 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18442 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18443 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18443 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18444 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18444 ## Agile Coaching for Project Teams URL: https://smarthorizon.uk/course/agile-coaching-for-project-teams Brochure: https://smarthorizon.uk/course/agile-coaching-for-project-teams/brochure.pdf Course reference: agile-coaching-for-project-teams Catalogue record updated: 2026-10-25T19:18:58.234Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Agile coaches help teams and organisations move beyond agile ceremonies to genuinely better ways of working. This course develops agile coaching skills: assessing team maturity, coaching and facilitation techniques, running effective retrospectives, helping teams resolve impediments and conflict, and supporting managers through agile transformation. Why attend: Teams often adopt agile practices but not the mindset. You will learn how to coach teams towards self-organisation and continuous improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Coaching practice sessions, facilitation exercises, retrospective design, case studies and peer feedback. Target audience: This course is suitable for: Scrum masters Agile coaches Project managers moving to agile roles Team leaders Transformation consultants Destinations: Dubai, Amsterdam, Vienna, Rome, Cape Town, London, Paris, Barcelona, Istanbul, Kuala Lumpur, Frankfurt Course objectives: - Explain the role and stances of an agile coach - Assess agile team maturity - Apply coaching and facilitation techniques - Design and run effective retrospectives - Help teams address impediments and conflict - Support leaders in agile transformation Target competencies: - Coaching - Facilitation - Team development - Conflict resolution - Change support Course outline: - Day 1: The Agile Coach. Coaching, teaching and mentoring stances Agile coaching competencies Self-assessment Exercise - Day 2: Assessing Teams. Maturity models Observation Team health checks Workshop - Day 3: Facilitation. Facilitating events Decision techniques Remote facilitation Practice - Day 4: Retrospectives and Conflict. Retrospective formats Impediment removal Team conflict Role play - Day 5: Coaching the Organisation. Coaching managers Scaling agile Measuring progress Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18445 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18445 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18446 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18446 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18447 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18447 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18448 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18448 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18449 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18449 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18450 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18450 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18451 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18451 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18452 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18452 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18453 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18453 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18454 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18454 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18455 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18455 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18456 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18456 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18457 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18457 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18458 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18458 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18459 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18459 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18460 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18460 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18461 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18461 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18462 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18462 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18463 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18463 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18464 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18464 ## Project Handover and Operational Readiness URL: https://smarthorizon.uk/course/project-handover-and-operational-readiness Brochure: https://smarthorizon.uk/course/project-handover-and-operational-readiness/brochure.pdf Course reference: project-handover-and-operational-readiness Catalogue record updated: 2026-10-25T19:18:58.248Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Projects only deliver value when the operating organisation is ready to run what has been built. This course covers operational readiness planning: defining operating models, staffing and training operators, procedures and maintenance plans, spares and systems, handover documentation and post-handover support, so that new facilities and systems perform from day one. Why attend: Many new assets underperform because operations were involved too late. You will learn to plan readiness alongside delivery. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of successful and troubled handovers, readiness assessment exercises and handover planning workshops. Target audience: This course is suitable for: Project managers Operations and asset managers Commissioning and handover teams Maintenance planners Facility and IT service managers Destinations: Dubai, Rome, Barcelona, Amsterdam, Cape Town, London, Vienna, Istanbul, Paris, Frankfurt, Kuala Lumpur Course objectives: - Explain operational readiness and its importance - Plan readiness activities from early project stages - Define staffing, training and competence needs - Prepare procedures, maintenance plans and spares - Manage handover documentation and acceptance - Support early operations and close out lessons Target competencies: - Readiness planning - Operating model design - Training planning - Handover management - Stakeholder coordination Course outline: - Day 1: Operational Readiness. Why readiness fails Readiness scope Roles Case study - Day 2: Operating Model. Organisation and staffing Processes and procedures Service agreements Workshop - Day 3: People and Training. Competence requirements Training plans Simulation and practice Exercise - Day 4: Systems, Spares and Documents. Maintenance plans Spares and inventory Handover documentation Checklist exercise - Day 5: Handover and Early Operations. Acceptance criteria Hypercare support Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18465 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18465 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18466 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18466 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18467 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18467 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18468 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18468 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18469 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18469 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18470 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18470 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18471 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18471 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18472 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18472 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18473 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18473 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18474 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18474 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18475 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18475 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18476 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18476 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18477 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18477 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18478 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18478 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18479 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18479 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18480 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18480 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18481 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18481 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18482 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18482 - Frankfurt | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18483 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18483 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18484 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18484 ## Public-Private Partnership Projects URL: https://smarthorizon.uk/course/public-private-partnership-projects Brochure: https://smarthorizon.uk/course/public-private-partnership-projects/brochure.pdf Course reference: public-private-partnership-projects Catalogue record updated: 2026-10-25T19:18:58.257Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Public-private partnerships use private finance and expertise to deliver public infrastructure and services. This course explains how PPP projects are structured, appraised, procured and managed: value-for-money assessment, risk allocation, payment mechanisms, financing, contract management over decades and lessons from successful and failed PPPs. Why attend: PPPs can deliver excellent infrastructure or long-term liabilities. You will learn what makes the difference. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: International PPP case studies, risk allocation workshops, financial model walkthroughs and contract management simulations. Target audience: This course is suitable for: Government infrastructure and finance officials PPP unit staff Private sector bidders and investors Lenders and advisers Project managers on PPP projects Destinations: Barcelona, Cape Town, Rome, London, Dubai, Vienna, Paris, Frankfurt, Amsterdam, Kuala Lumpur, Istanbul Course objectives: - Explain PPP models and when they are appropriate - Assess value for money - Allocate risks between public and private partners - Understand PPP financing and payment mechanisms - Plan PPP procurement - Manage PPP contracts over their life Target competencies: - PPP structuring - Value-for-money analysis - Risk allocation - Contract management - Financial literacy Course outline: - Day 1: PPP Fundamentals. PPP models Rationale and criticisms Legal frameworks Case study - Day 2: Appraisal. Value for money Public sector comparator Affordability Workshop - Day 3: Risk and Payment. Risk allocation principles Availability and demand payments Performance regimes Exercise - Day 4: Finance and Procurement. Project finance structures Bidding process Negotiation and financial close Model walkthrough - Day 5: Contract Management. Managing over decades Variations and refinancing Termination Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18485 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18485 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18486 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18486 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18487 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18487 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18488 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18488 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18489 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18489 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18490 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18490 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18491 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18491 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18492 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18492 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18493 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18493 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18494 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18494 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18495 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18495 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18496 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18496 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18497 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18497 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18498 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18498 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18499 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18499 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18500 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18500 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18501 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18501 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18502 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18502 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18503 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18503 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18504 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18504 ## Project Feasibility and Business Case Development URL: https://smarthorizon.uk/course/project-feasibility-and-business-case-development Brochure: https://smarthorizon.uk/course/project-feasibility-and-business-case-development/brochure.pdf Course reference: project-feasibility-and-business-case-development Catalogue record updated: 2026-10-25T19:18:58.276Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Good projects start with a strong business case that tests strategic fit, options, costs, benefits and risks before money is committed. This course teaches how to conduct feasibility studies and write business cases: problem definition, option appraisal, cost-benefit analysis, financial evaluation, risk assessment and presenting recommendations to decision makers. Why attend: Weak business cases lead to poor investments and later disappointment. You will learn to build cases that are honest, persuasive and decision-ready. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Business case templates, option appraisal exercises, financial evaluation practice and presentation of business cases. Target audience: This course is suitable for: Project managers Business analysts Planning and strategy officers Finance professionals Project sponsors Destinations: Rome, Frankfurt, Dubai, London, Cape Town, Amsterdam, Istanbul, Barcelona, Vienna, Kuala Lumpur, Paris Course objectives: - Define the problem and strategic case - Generate and appraise options - Estimate costs, benefits and risks - Evaluate financial viability using NPV and payback - Assess technical, market and organisational feasibility - Present a clear recommendation Target competencies: - Feasibility analysis - Option appraisal - Financial evaluation - Risk assessment - Persuasive writing Course outline: - Day 1: Purpose of Business Cases. Investment decisions Business case structure Common weaknesses Exercise - Day 2: Strategic Case and Options. Problem definition Options long list and short list Appraisal criteria Workshop - Day 3: Costs and Benefits. Cost estimating Quantifying benefits Non-financial benefits Exercise - Day 4: Financial and Risk Evaluation. NPV, IRR and payback Sensitivity Risk assessment Case study - Day 5: Making the Case. Writing the recommendation Presenting to decision makers Approval processes Final presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18505 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18505 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18506 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18506 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18507 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18507 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18508 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18509 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18509 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18510 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18510 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18511 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18511 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18512 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18512 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18513 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18513 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18514 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18514 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18515 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18515 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18516 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18516 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18517 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18517 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18518 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18519 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18519 - Paris | 2027-09-27 to 2027-10-01 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18520 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18520 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18521 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18521 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18522 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18522 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18523 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18523 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18524 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18524 ## Resource Management Across Multiple Projects URL: https://smarthorizon.uk/course/resource-management-across-multiple-projects Brochure: https://smarthorizon.uk/course/resource-management-across-multiple-projects/brochure.pdf Course reference: resource-management-across-multiple-projects Catalogue record updated: 2026-10-25T19:18:58.284Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: When people work on several projects at once, conflicts over resources cause delays and burnout. This course teaches how to plan and manage shared resources across a portfolio: capacity planning, skills inventories, allocation rules, resolving conflicts, resource levelling and reporting utilisation and bottlenecks. Why attend: Over-committing scarce specialists is a common cause of portfolio delays. You will learn to match demand to capacity realistically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Capacity planning exercises, resource conflict simulations, tool demonstrations and case studies. Target audience: This course is suitable for: PMO and resource managers Project and programme managers Functional managers Portfolio managers Planners Destinations: Cape Town, Paris, Rome, Barcelona, London, Frankfurt, Kuala Lumpur, Vienna, Dubai, Istanbul, Amsterdam Course objectives: - Explain resource management challenges in multi-project environments - Build capacity plans and skills inventories - Forecast resource demand from the portfolio - Allocate resources using clear rules - Resolve resource conflicts between projects - Report utilisation and bottlenecks Target competencies: - Capacity planning - Demand forecasting - Allocation - Conflict resolution - Utilisation reporting Course outline: - Day 1: Multi-Project Challenges. Shared resources Multitasking costs Bottlenecks Exercise - Day 2: Capacity and Skills. Capacity planning Skills inventories Availability Workshop - Day 3: Demand and Allocation. Forecasting demand Allocation rules Prioritisation Simulation - Day 4: Resolving Conflicts. Escalation Levelling and sequencing Negotiation Case study - Day 5: Reporting. Utilisation metrics Tools Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18525 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18525 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18526 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18526 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18527 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18527 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18528 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18528 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18529 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18529 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18530 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18530 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18531 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18531 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18532 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18532 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18533 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18533 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18534 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18534 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18535 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18535 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18536 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18536 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18537 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18537 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18538 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18538 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18539 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18539 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18540 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18540 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18541 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18541 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18542 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18542 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18543 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18543 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18544 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18544 ## Project Communication and Reporting Skills URL: https://smarthorizon.uk/course/project-communication-and-reporting-skills Brochure: https://smarthorizon.uk/course/project-communication-and-reporting-skills/brochure.pdf Course reference: project-communication-and-reporting-skills Catalogue record updated: 2026-10-25T19:18:58.297Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Project managers spend most of their time communicating, yet many reports and meetings fail to inform or persuade. This course builds communication skills for projects: communication planning, status reports, steering committee presentations, effective meetings, escalations and communicating bad news early and constructively. Why attend: Clear communication prevents misunderstandings, surprises and loss of confidence. You will learn to communicate project information with clarity and impact. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Report writing exercises, presentation practice with feedback, meeting simulations and escalation role plays. Target audience: This course is suitable for: Project managers Project coordinators Team leaders PMO staff Technical leads Destinations: Barcelona, Vienna, Paris, Kuala Lumpur, Dubai, Rome, Cape Town, London, Amsterdam, Frankfurt, Istanbul Course objectives: - Plan project communications for different stakeholders - Write concise, informative status reports - Run effective project meetings - Present to steering committees - Escalate issues appropriately - Communicate bad news constructively Target competencies: - Written communication - Presentation - Meeting facilitation - Escalation - Stakeholder communication Course outline: - Day 1: Communication in Projects. Communication needs Communication plans Channels Exercise - Day 2: Status Reporting. Report structure RAG status honesty Writing concisely Workshop - Day 3: Meetings. Meeting types Facilitation Actions and minutes Simulation - Day 4: Steering Committees. Preparing papers Presenting decisions needed Handling questions Practice - Day 5: Difficult Messages. Escalation Bad news Managing reactions Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18545 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18545 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18546 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18546 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18547 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18547 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18548 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18548 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18549 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18549 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18550 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18550 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18551 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18551 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18552 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18552 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18553 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18553 - Amsterdam | 2027-05-17 to 2027-05-21 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18554 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18554 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18555 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18555 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18556 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18556 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18557 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18557 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18558 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18558 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18559 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18559 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18560 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18560 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18561 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18561 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18562 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18562 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18563 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18563 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18564 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18564 ## Sustainable Project Management URL: https://smarthorizon.uk/course/sustainable-project-management Brochure: https://smarthorizon.uk/course/sustainable-project-management/brochure.pdf Course reference: sustainable-project-management Catalogue record updated: 2026-10-25T19:18:58.305Z Category: Project Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Projects increasingly must deliver environmental and social outcomes alongside time, cost and quality. This course shows how to integrate sustainability into project management: setting sustainability objectives, assessing environmental and social impacts, sustainable procurement and design choices, carbon measurement on projects, and reporting sustainability performance. Why attend: Clients, investors and regulators now expect sustainable delivery. You will learn practical ways to embed sustainability throughout the project life cycle. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies, impact assessment exercises, sustainable procurement workshops and carbon calculation practice. Target audience: This course is suitable for: Project and programme managers Sustainability managers Engineers and designers Procurement professionals Project sponsors Destinations: Vienna, Barcelona, Cape Town, London, Paris, Rome, Kuala Lumpur, Dubai, Amsterdam, Istanbul, Frankfurt Course objectives: - Explain sustainability principles relevant to projects - Set sustainability objectives and indicators - Assess environmental and social impacts - Apply sustainable design and procurement - Measure project carbon footprint - Report sustainability performance Target competencies: - Sustainability integration - Impact assessment - Sustainable procurement - Carbon measurement - Reporting Course outline: - Day 1: Sustainability and Projects. Triple bottom line Stakeholder expectations Standards Case study - Day 2: Objectives and Impacts. Sustainability objectives Environmental impacts Social impacts Workshop - Day 3: Design and Procurement. Sustainable design choices Supplier requirements Life cycle thinking Exercise - Day 4: Carbon on Projects. Embodied and operational carbon Measurement Reduction options Calculation exercise - Day 5: Reporting. Sustainability KPIs Reporting frameworks Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18565 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18565 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18566 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18566 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18567 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18567 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18568 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18568 - Paris | 2027-02-15 to 2027-02-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18569 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18569 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18570 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18570 - Kuala Lumpur | 2027-03-29 to 2027-04-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18571 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18571 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18572 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18572 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18573 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18573 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18574 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18574 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18575 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18575 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18576 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18576 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18577 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18577 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18578 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18578 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18579 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18579 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18580 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18580 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18581 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18581 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18582 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18582 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18583 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18583 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18584 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18584 ## Workforce Planning for Healthcare Organisations URL: https://smarthorizon.uk/course/workforce-planning-for-healthcare-organisations Brochure: https://smarthorizon.uk/course/workforce-planning-for-healthcare-organisations/brochure.pdf Course reference: workforce-planning-for-healthcare-organisations Catalogue record updated: 2026-10-25T19:22:32.343Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hospitals and health systems face chronic shortages of nurses, doctors and specialist staff while demand keeps rising. This course teaches healthcare workforce planning: forecasting service demand, modelling staffing requirements and skill mix, planning recruitment, training pipelines and retention, and using workforce data to guide decisions. Why attend: Staffing gaps directly affect patient safety and staff burnout. You will learn structured methods to plan the healthcare workforce for the years ahead. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Healthcare case studies, staffing model exercises, scenario planning workshops and data analysis practice. Target audience: This course is suitable for: Healthcare HR and workforce planners Nursing and medical directors Hospital managers Health ministry planning staff Healthcare finance professionals Destinations: Vienna, London, Barcelona, Amsterdam, Dubai, Paris, Kuala Lumpur, Rome, Cape Town, Istanbul, Frankfurt Course objectives: - Explain healthcare workforce planning principles - Forecast service demand and activity - Model staffing requirements and skill mix - Plan recruitment, education and retention - Use workforce data and indicators - Present workforce plans to leadership Target competencies: - Workforce modelling - Demand forecasting - Skill-mix design - Retention planning - Data-driven decisions Course outline: - Day 1: Healthcare Workforce Context. Global workforce shortages Workforce planning cycle Stakeholders Case study - Day 2: Demand Forecasting. Population and service demand Activity drivers Scenario planning Exercise - Day 3: Staffing Models. Staffing ratios and acuity Skill mix and new roles Rostering implications Workshop - Day 4: Supply Strategies. Recruitment and international hiring Education pipelines Retention Exercise - Day 5: Using Workforce Data. Indicators and dashboards Presenting plans Monitoring delivery Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18585 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18585 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18586 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18586 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18587 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18587 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18588 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18588 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18589 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18589 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18590 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18590 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18591 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18591 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18592 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18592 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18593 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18593 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18594 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18594 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18595 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18595 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18596 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18596 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18597 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18597 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18598 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18598 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18599 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18599 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18600 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18600 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18601 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18601 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18602 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18602 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18603 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18603 - Frankfurt | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18604 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18604 ## HR Dashboards and Workforce Reporting URL: https://smarthorizon.uk/course/hr-dashboards-and-workforce-reporting Brochure: https://smarthorizon.uk/course/hr-dashboards-and-workforce-reporting/brochure.pdf Course reference: hr-dashboards-and-workforce-reporting Catalogue record updated: 2026-10-25T19:22:32.371Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: HR teams hold rich data on headcount, turnover, absence, recruitment and performance, but often report it in ways leaders find hard to use. This course teaches HR professionals to design meaningful workforce dashboards: selecting people metrics, cleaning HR data, building visual reports in common tools and turning numbers into recommendations. Why attend: HR earns influence when it brings insight, not just data. You will learn to build dashboards that leaders actually use. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on dashboard building, metric selection workshops, data cleaning exercises and presentation practice. Target audience: This course is suitable for: HR business partners and analysts HR managers HRIS specialists Workforce planners Talent acquisition leads Destinations: Barcelona, Vienna, Cape Town, Dubai, Rome, London, Paris, Istanbul, Frankfurt, Kuala Lumpur, Amsterdam Course objectives: - Select people metrics aligned with business priorities - Prepare and clean HR data - Build workforce dashboards - Analyse turnover, absence and hiring trends - Present workforce insights to leaders - Protect employee data in reporting Target competencies: - People metrics - Data preparation - Dashboard design - Trend analysis - Insight communication Course outline: - Day 1: People Metrics. Purpose of workforce reporting Key HR metrics Linking to business goals Exercise - Day 2: HR Data. Data sources Cleaning and validation Privacy and access Workshop - Day 3: Building Dashboards. Dashboard design Visual best practice Interactivity Hands-on build - Day 4: Analysis. Turnover and retention Absence Recruitment funnel Case study - Day 5: Presenting Insights. From data to story Recommendations Executive presentation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18605 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18605 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18606 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18606 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18607 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18607 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18608 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18608 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18609 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18609 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18610 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18610 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18611 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18611 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18612 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18612 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18613 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18613 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18614 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18614 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18615 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18615 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18616 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18616 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18617 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18617 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18618 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18618 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18619 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18619 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18620 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18620 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18621 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18621 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18622 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18622 - Amsterdam | 2027-11-15 to 2027-11-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18623 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18623 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18624 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18624 ## Employee Journey Mapping URL: https://smarthorizon.uk/course/employee-journey-mapping Brochure: https://smarthorizon.uk/course/employee-journey-mapping/brochure.pdf Course reference: employee-journey-mapping Catalogue record updated: 2026-10-25T19:22:32.392Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Employees experience the organisation through a series of moments, from first contact as a candidate to leaving. This course teaches HR and managers to map the employee journey, identify moments that matter and pain points, gather employee feedback, redesign key experiences and measure improvements in engagement and retention. Why attend: Small improvements at key moments can have a big impact on engagement and retention. You will learn to see work through employees’ eyes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Journey mapping workshops, employee persona development, feedback design exercises and case studies. Target audience: This course is suitable for: HR managers and business partners Employee experience professionals Internal communication teams Line managers Organisational development consultants Destinations: London, Cape Town, Vienna, Istanbul, Amsterdam, Frankfurt, Rome, Kuala Lumpur, Barcelona, Dubai, Paris Course objectives: - Explain the employee experience concept - Create employee personas - Map end-to-end employee journeys - Identify moments that matter and pain points - Redesign key experiences - Measure the impact of improvements Target competencies: - Journey mapping - Empathy research - Experience design - Feedback analysis - Improvement measurement Course outline: - Day 1: Employee Experience. Why experience matters Employee life cycle Experience versus engagement Exercise - Day 2: Understanding Employees. Personas Interviews and surveys Listening channels Practice - Day 3: Mapping Journeys. Journey stages Touchpoints Moments that matter Workshop - Day 4: Redesigning Experiences. Prioritising improvements Designing solutions Quick wins Exercise - Day 5: Measuring Impact. Experience metrics Iterating Governance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18625 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18625 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18626 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18626 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18627 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18627 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18628 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18628 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18629 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18629 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18630 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18630 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18631 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18631 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18632 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18632 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18633 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18633 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18634 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18634 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18635 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18635 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18636 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18636 - Paris | 2027-07-19 to 2027-07-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18637 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18637 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18638 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18638 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18639 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18639 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18640 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18640 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18641 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18641 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18642 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18642 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18643 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18643 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18644 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18644 ## Executive Compensation and Incentive Plans URL: https://smarthorizon.uk/course/executive-compensation-and-incentive-plans Brochure: https://smarthorizon.uk/course/executive-compensation-and-incentive-plans/brochure.pdf Course reference: executive-compensation-and-incentive-plans Catalogue record updated: 2026-10-25T19:22:32.411Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Executive pay attracts scrutiny from boards, shareholders, regulators and employees. This course explains how to design executive compensation: market benchmarking, pay mix, short-term and long-term incentives, performance measures, governance by remuneration committees, disclosure and avoiding incentives that encourage excessive risk. Why attend: Poorly designed executive pay can reward the wrong behaviours and damage reputation. You will learn principles for fair, effective and defensible incentive plans. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Plan design exercises, case studies of controversial pay decisions, benchmarking practice and committee simulations. Target audience: This course is suitable for: Reward and compensation managers HR directors Remuneration committee members Company secretaries Finance directors Destinations: Cape Town, Dubai, Vienna, Barcelona, Amsterdam, Rome, Istanbul, Kuala Lumpur, Paris, Frankfurt, London Course objectives: - Explain components of executive remuneration - Benchmark executive pay against relevant markets - Design short-term incentive plans - Design long-term and equity-based incentives - Select performance measures that align with strategy - Support remuneration committee governance Target competencies: - Incentive design - Benchmarking - Performance measurement - Governance - Risk awareness Course outline: - Day 1: Executive Pay Landscape. Components of pay Stakeholder expectations Regulation and disclosure Case study - Day 2: Benchmarking. Peer groups Market data Positioning Exercise - Day 3: Short-Term Incentives. Bonus plan design Measures and targets Deferral and malus Workshop - Day 4: Long-Term Incentives. Share plans Vesting and holding Performance conditions Exercise - Day 5: Governance. Remuneration committees Shareholder engagement Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18645 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18645 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18646 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18646 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18647 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18647 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18648 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18648 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18649 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18649 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18650 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18650 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18651 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18651 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18652 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18652 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18653 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18653 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18654 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18654 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18655 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18655 - Kuala Lumpur | 2027-06-28 to 2027-07-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18656 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18656 - Paris | 2027-07-19 to 2027-07-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18657 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18657 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18658 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18658 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18659 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18659 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18660 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18660 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18661 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18661 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18662 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18662 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18663 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18663 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18664 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18664 ## Talent Acquisition Strategy and Employer Branding URL: https://smarthorizon.uk/course/talent-acquisition-strategy-and-employer-branding Brochure: https://smarthorizon.uk/course/talent-acquisition-strategy-and-employer-branding/brochure.pdf Course reference: talent-acquisition-strategy-and-employer-branding Catalogue record updated: 2026-10-25T19:22:32.431Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Competition for skilled people is intense, and organisations that hire well grow faster. This course covers modern talent acquisition strategy: workforce demand planning, employer value proposition, employer branding across channels, sourcing and candidate experience, recruitment analytics and working with hiring managers. Why attend: Posting adverts and waiting is no longer enough. You will learn to attract and hire the people your organisation needs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Strategy workshops, EVP development, recruitment funnel analysis, sourcing practice and case studies. Target audience: This course is suitable for: Talent acquisition and recruitment managers HR business partners Employer branding professionals Hiring managers Recruitment agency consultants Destinations: Barcelona, Frankfurt, Dubai, Amsterdam, Rome, London, Kuala Lumpur, Istanbul, Cape Town, Vienna, Paris Course objectives: - Align talent acquisition with workforce plans - Develop an employer value proposition - Build employer branding campaigns - Source candidates through multiple channels - Design a strong candidate experience - Measure recruitment effectiveness Target competencies: - Recruitment strategy - Employer branding - Sourcing - Candidate experience - Recruitment analytics Course outline: - Day 1: Talent Acquisition Strategy. Workforce demand Talent markets Strategy elements Exercise - Day 2: Employer Value Proposition. What candidates value Defining the EVP Testing with employees Workshop - Day 3: Employer Branding. Channels and content Social media and careers sites Measuring brand Case study - Day 4: Sourcing and Experience. Sourcing channels Candidate journey Hiring manager partnership Exercise - Day 5: Measuring Success. Recruitment metrics Quality of hire Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18665 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18665 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18666 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18666 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18667 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18667 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18668 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18668 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18669 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18669 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18670 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18670 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18671 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18671 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18672 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18672 - Istanbul | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18673 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18673 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18674 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18674 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18675 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18675 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18676 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18676 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18677 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18677 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18678 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18678 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18679 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18679 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18680 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18680 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18681 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18681 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18682 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18682 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18683 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18683 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18684 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18684 ## Learning Needs Analysis and Training Design URL: https://smarthorizon.uk/course/learning-needs-analysis-and-training-design Brochure: https://smarthorizon.uk/course/learning-needs-analysis-and-training-design/brochure.pdf Course reference: learning-needs-analysis-and-training-design Catalogue record updated: 2026-10-25T19:22:32.442Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Training budgets are wasted when programmes do not address real performance needs. This course shows HR and learning professionals how to conduct learning needs analysis at organisational, team and individual levels, distinguish training from non-training solutions, set learning objectives and design effective training programmes. Why attend: The best training starts with a clear performance problem. You will learn to diagnose needs accurately and design solutions that work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Needs analysis exercises, interview and survey practice, objective writing and programme design workshops. Target audience: This course is suitable for: Learning and development professionals HR managers Training coordinators Line managers responsible for development Instructional designers Destinations: Vienna, Cape Town, Dubai, Rome, London, Istanbul, Paris, Barcelona, Frankfurt, Amsterdam, Kuala Lumpur Course objectives: - Explain the learning needs analysis process - Gather data at organisational, team and individual levels - Distinguish training needs from other performance issues - Prioritise learning needs - Write measurable learning objectives - Design effective training programmes Target competencies: - Needs analysis - Data gathering - Objective writing - Programme design - Prioritisation Course outline: - Day 1: Why Needs Analysis. Performance gaps Levels of analysis Common mistakes Exercise - Day 2: Gathering Data. Interviews and focus groups Surveys Performance data Practice - Day 3: Analysing Needs. Training versus non-training solutions Prioritisation Reporting findings Workshop - Day 4: Learning Objectives. Writing measurable objectives Levels of learning Assessment alignment Exercise - Day 5: Programme Design. Blended learning Sequencing Evaluation planning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18685 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18685 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18686 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18686 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18687 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18687 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18688 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18688 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18689 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18689 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18690 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18690 - Istanbul | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18691 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18691 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18692 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18692 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18693 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18693 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18694 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18694 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18695 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18695 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18696 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18696 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18697 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18697 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18698 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18698 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18699 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18699 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18700 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18700 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18701 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18701 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18702 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18702 - Amsterdam | 2027-11-15 to 2027-11-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18703 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18703 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18704 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18704 ## Performance Management System Design URL: https://smarthorizon.uk/course/performance-management-system-design Brochure: https://smarthorizon.uk/course/performance-management-system-design/brochure.pdf Course reference: performance-management-system-design Catalogue record updated: 2026-10-25T19:22:32.458Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many performance management systems frustrate managers and employees without improving performance. This course explains how to design or redesign a performance management system: goal-setting approaches, continuous feedback, rating or non-rating models, calibration, links to reward and development, technology and change management. Why attend: A well-designed system makes performance conversations easier and fairer. You will learn design choices backed by evidence and practice. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Design workshops, case studies of system redesign, calibration simulations and implementation planning. Target audience: This course is suitable for: HR directors and managers Reward and talent professionals Organisational development specialists HR business partners HRIS managers Destinations: Amsterdam, Barcelona, Dubai, Kuala Lumpur, Vienna, Cape Town, Paris, Rome, Frankfurt, London, Istanbul Course objectives: - Assess the current performance management system - Choose goal-setting and review approaches - Design rating, calibration and feedback processes - Link performance to reward and development - Select supporting technology - Plan implementation and manager capability Target competencies: - System design - Goal-setting frameworks - Calibration - Reward linkage - Change management Course outline: - Day 1: Performance Management Today. Purpose and trends Why systems fail Assessment of current state Exercise - Day 2: Goals and Feedback. OKRs and objectives Continuous feedback Check-ins Workshop - Day 3: Evaluation. Ratings or no ratings Calibration Fairness Simulation - Day 4: Links to Reward and Development. Pay decisions Development plans Talent reviews Case study - Day 5: Implementation. Technology Manager training Communication Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18705 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18705 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18706 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18706 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18707 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18707 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18708 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18708 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18709 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18709 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18710 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18710 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18711 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18711 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18712 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18712 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18713 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18713 - Frankfurt | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18714 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18714 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18715 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18715 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18716 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18716 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18717 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18717 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18718 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18718 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18719 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18719 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18720 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18720 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18721 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18721 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18722 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18722 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18723 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18723 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18724 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18724 ## Employee Relations and Grievance Handling URL: https://smarthorizon.uk/course/employee-relations-and-grievance-handling Brochure: https://smarthorizon.uk/course/employee-relations-and-grievance-handling/brochure.pdf Course reference: employee-relations-and-grievance-handling Catalogue record updated: 2026-10-25T19:22:32.467Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Workplace disputes, grievances and disciplinary issues must be handled fairly, consistently and lawfully. This course covers employee relations fundamentals: building positive relations, handling grievances, conducting investigations, running disciplinary hearings, managing appeals, documenting decisions and preventing escalation to tribunals. Why attend: Poorly handled grievances damage trust and create legal risk. You will learn fair, structured processes that resolve issues early. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case scenarios, investigation practice, hearing role plays and documentation exercises. Target audience: This course is suitable for: HR officers and managers Employee relations specialists Line managers Investigators Union and staff representatives Destinations: London, Cape Town, Rome, Vienna, Frankfurt, Barcelona, Dubai, Istanbul, Amsterdam, Paris, Kuala Lumpur Course objectives: - Explain employee relations principles - Handle grievances fairly and promptly - Plan and conduct workplace investigations - Run disciplinary and appeal hearings - Document decisions properly - Prevent and resolve disputes early Target competencies: - Grievance handling - Investigation - Hearing management - Documentation - Dispute resolution Course outline: - Day 1: Employee Relations Foundations. Positive employee relations Legal principles Policies Exercise - Day 2: Grievances. Grievance process Informal resolution Meetings Role play - Day 3: Investigations. Planning investigations Interviewing witnesses Evidence Practice - Day 4: Disciplinary Hearings. Hearing procedure Decisions and sanctions Appeals Simulation - Day 5: Prevention. Early intervention Mediation Reporting trends Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18725 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18725 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18726 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18726 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18727 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18727 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18728 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18728 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18729 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18729 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18730 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18730 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18731 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18731 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18732 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18732 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18733 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18733 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18734 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18734 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18735 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18735 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18736 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18736 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18737 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18737 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18738 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18738 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18739 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18739 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18740 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18740 - Paris | 2027-10-11 to 2027-10-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18741 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18741 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18742 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18742 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18743 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18743 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18744 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18744 ## HR Consulting Skills for HR Professionals URL: https://smarthorizon.uk/course/hr-consulting-skills-for-hr-professionals Brochure: https://smarthorizon.uk/course/hr-consulting-skills-for-hr-professionals/brochure.pdf Course reference: hr-consulting-skills-for-hr-professionals Catalogue record updated: 2026-10-25T19:22:32.479Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: HR professionals are increasingly expected to act as internal consultants who diagnose business problems and propose solutions. This course develops consulting skills for HR: contracting with clients, diagnosing organisational issues, using data and interviews, designing interventions, influencing stakeholders and evaluating results. Why attend: HR adds most value when it solves business problems rather than processing transactions. You will learn the consulting approach that earns a seat at the table. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Consulting cycle simulations, diagnostic exercises, client role plays and case studies. Target audience: This course is suitable for: HR business partners HR managers OD and talent professionals Learning and development consultants HR generalists Destinations: Amsterdam, Rome, Cape Town, Kuala Lumpur, Dubai, London, Vienna, Paris, Barcelona, Frankfurt, Istanbul Course objectives: - Apply the internal consulting cycle - Contract clearly with business clients - Diagnose people and organisational problems - Design evidence-based interventions - Influence and handle resistance - Evaluate intervention results Target competencies: - Consulting - Diagnosis - Influence - Intervention design - Evaluation Course outline: - Day 1: HR as Consultant. Consulting roles Consulting cycle Business partnering Exercise - Day 2: Contracting. Understanding the request Agreeing scope Expectations Role play - Day 3: Diagnosis. Data and interviews Root causes Feedback to client Workshop - Day 4: Interventions. Designing solutions Implementation Resistance Case study - Day 5: Evaluation. Measuring impact Closing engagements Building credibility Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18745 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18745 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18746 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18746 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18747 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18747 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18748 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18748 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18749 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18749 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18750 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18750 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18751 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18751 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18752 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18752 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18753 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18753 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18754 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18754 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18755 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18755 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18756 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18756 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18757 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18757 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18758 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18758 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18759 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18759 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18760 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18760 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18761 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18761 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18762 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18762 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18763 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18763 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18764 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18764 ## Competency Frameworks Design and Implementation URL: https://smarthorizon.uk/course/competency-frameworks-design-and-implementation Brochure: https://smarthorizon.uk/course/competency-frameworks-design-and-implementation/brochure.pdf Course reference: competency-frameworks-design-and-implementation Catalogue record updated: 2026-10-25T19:22:32.487Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Competency frameworks describe the skills and behaviours that drive performance and underpin recruitment, development and promotion. This course explains how to design technical and behavioural competency frameworks, define proficiency levels, validate them with stakeholders and embed them in HR processes. Why attend: A good framework creates a common language for talent; a poor one becomes a forgotten document. You will learn to build frameworks that people use. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework design workshops, behavioural indicator writing, validation exercises and integration planning. Target audience: This course is suitable for: HR and talent professionals Learning and development managers Organisational development specialists Recruitment managers Line managers Destinations: Dubai, London, Amsterdam, Cape Town, Rome, Barcelona, Vienna, Frankfurt, Istanbul, Paris, Kuala Lumpur Course objectives: - Explain uses of competency frameworks - Identify core, leadership and technical competencies - Define proficiency levels and behavioural indicators - Validate frameworks with stakeholders - Embed competencies in HR processes - Maintain and update frameworks Target competencies: - Framework design - Behavioural indicators - Stakeholder validation - HR integration - Governance Course outline: - Day 1: Competency Foundations. What competencies are Uses in HR Framework types Exercise - Day 2: Identifying Competencies. Job analysis Critical incident techniques Stakeholder input Workshop - Day 3: Levels and Indicators. Proficiency scales Writing indicators Avoiding overlap Practice - Day 4: Validation. Testing with managers Pilots Refinement Exercise - Day 5: Embedding. Recruitment and assessment Development and promotion Maintenance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18765 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18765 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18766 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18766 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18767 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18767 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18768 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18768 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18769 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18769 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18770 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18770 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18771 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18771 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18772 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18772 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18773 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18773 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18774 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18774 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18775 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18775 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18776 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18776 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18777 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18777 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18778 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18778 - Paris | 2027-08-30 to 2027-09-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18779 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18779 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18780 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18780 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18781 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18781 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18782 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18782 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18783 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18783 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18784 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18784 ## Onboarding Programmes That Retain Talent URL: https://smarthorizon.uk/course/onboarding-programmes-that-retain-talent Brochure: https://smarthorizon.uk/course/onboarding-programmes-that-retain-talent/brochure.pdf Course reference: onboarding-programmes-that-retain-talent Catalogue record updated: 2026-10-25T19:22:32.496Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many new hires decide in their first months whether they will stay. This course shows how to design onboarding that accelerates productivity and builds commitment: pre-boarding, first-day and first-week experience, role clarity, buddies and mentors, manager responsibilities, digital onboarding and measuring onboarding success. Why attend: Early turnover is costly and largely preventable. You will learn to design onboarding that helps people succeed and stay. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Onboarding journey design, case studies, checklist development and measurement planning. Target audience: This course is suitable for: HR and onboarding coordinators Talent acquisition professionals Line managers Learning and development staff HR business partners Destinations: Cape Town, Kuala Lumpur, Dubai, Barcelona, Amsterdam, Istanbul, London, Paris, Rome, Frankfurt, Vienna Course objectives: - Explain the impact of onboarding on retention - Design pre-boarding and first-week experiences - Clarify roles and early goals - Set up buddy and mentoring support - Define manager responsibilities - Measure onboarding effectiveness Target competencies: - Onboarding design - Experience planning - Manager enablement - Mentoring - Measurement Course outline: - Day 1: Why Onboarding Matters. Early turnover Productivity curve Current practice review Exercise - Day 2: Before and First Day. Pre-boarding First day design Welcome practices Workshop - Day 3: First Months. Role clarity and goals Buddy programmes Check-ins Exercise - Day 4: Managers and Digital. Manager checklists Digital onboarding Remote hires Case study - Day 5: Measuring. Onboarding metrics Feedback Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18785 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18785 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18786 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18786 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18787 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18787 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18788 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18788 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18789 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18789 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18790 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18790 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18791 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18791 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18792 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18792 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18793 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18793 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18794 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18794 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18795 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18795 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18796 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18796 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18797 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18797 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18798 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18798 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18799 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18799 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18800 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18800 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18801 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18801 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18802 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18802 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18803 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18803 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18804 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18804 ## Succession Planning and Talent Pools URL: https://smarthorizon.uk/course/succession-planning-and-talent-pools Brochure: https://smarthorizon.uk/course/succession-planning-and-talent-pools/brochure.pdf Course reference: succession-planning-and-talent-pools Catalogue record updated: 2026-10-25T19:22:32.504Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations need ready successors for critical roles to avoid disruption when leaders leave. This course explains how to identify critical roles, assess potential, build talent pools, design accelerated development, run talent review meetings and measure succession readiness across the organisation. Why attend: Vacancies in key roles can stall strategy. You will learn to build a succession process that keeps leadership pipelines full. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Talent review simulations, critical role analysis, development planning and case studies. Target audience: This course is suitable for: HR and talent managers Senior leaders HR business partners Organisational development professionals Family business owners Destinations: Amsterdam, Dubai, London, Cape Town, Istanbul, Rome, Frankfurt, Vienna, Barcelona, Kuala Lumpur, Paris Course objectives: - Identify critical roles and succession risks - Assess performance and potential - Build talent pools rather than single successors - Design accelerated development plans - Run talent review meetings - Measure succession readiness Target competencies: - Critical role analysis - Potential assessment - Talent review facilitation - Development design - Succession metrics Course outline: - Day 1: Succession Planning Today. Why succession matters Talent pools versus replacement charts Risks Exercise - Day 2: Critical Roles. Identifying critical roles Risk assessment Success profiles Workshop - Day 3: Assessing Potential. Potential models Assessment tools Bias Simulation - Day 4: Development. Accelerated development Rotations and projects Mentoring Exercise - Day 5: Talent Reviews. Running reviews Readiness metrics Communicating with talent Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18805 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18805 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18806 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18806 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18807 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18807 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18808 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18808 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18809 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18809 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18810 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18810 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18811 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18811 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18812 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18812 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18813 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18813 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18814 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18814 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18815 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18815 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18816 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18816 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18817 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18817 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18818 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18818 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18819 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18819 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18820 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18820 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18821 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18821 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18822 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18822 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18823 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18823 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18824 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18824 ## Organisational Design and Job Architecture URL: https://smarthorizon.uk/course/organisational-design-and-job-architecture Brochure: https://smarthorizon.uk/course/organisational-design-and-job-architecture/brochure.pdf Course reference: organisational-design-and-job-architecture Catalogue record updated: 2026-10-25T19:22:32.513Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Structure shapes how work flows, decisions are made and careers develop. This course covers organisational design principles and job architecture: analysing structures, spans and layers, designing roles, creating job families and levels, career paths and grading, and implementing organisational change. Why attend: Unclear structures and inconsistent job titles cause duplication and frustration. You will learn to design organisations and job frameworks that support strategy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Design case studies, spans and layers analysis, job family workshops and implementation planning. Target audience: This course is suitable for: HR directors and managers Organisational development consultants Reward specialists Senior leaders Transformation teams Destinations: Barcelona, Dubai, Cape Town, Kuala Lumpur, London, Vienna, Rome, Istanbul, Frankfurt, Paris, Amsterdam Course objectives: - Explain organisational design principles - Analyse spans, layers and structures - Design roles and accountabilities - Build job families, levels and titles - Create career paths and grading links - Plan implementation of design changes Target competencies: - Organisational analysis - Role design - Job architecture - Career framework design - Change planning Course outline: - Day 1: Design Principles. Strategy and structure Design criteria Structure types Exercise - Day 2: Analysing Structures. Spans and layers Duplication Decision rights Workshop - Day 3: Role Design. Accountabilities Role profiles Interfaces Exercise - Day 4: Job Architecture. Job families Levels and titles Career paths Workshop - Day 5: Implementation. Transition planning Communication Measuring results Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18825 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18825 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18826 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18826 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18827 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18827 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18828 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18828 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18829 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18829 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18830 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18830 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18831 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18831 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18832 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18832 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18833 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18833 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18834 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18834 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18835 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18835 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18836 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18836 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18837 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18837 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18838 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18838 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18839 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18839 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18840 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18840 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18841 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18841 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18842 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18842 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18843 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18843 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18844 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18844 ## Diversity, Equity and Inclusion Programmes URL: https://smarthorizon.uk/course/diversity-equity-and-inclusion-programmes Brochure: https://smarthorizon.uk/course/diversity-equity-and-inclusion-programmes/brochure.pdf Course reference: diversity-equity-and-inclusion-programmes Catalogue record updated: 2026-10-25T19:22:32.522Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective diversity, equity and inclusion work goes beyond awareness sessions to measurable change in hiring, progression, pay and culture. This course shows HR and leaders how to assess the current state, set priorities and targets, design interventions across the employee life cycle, engage leaders and employee networks, and measure progress responsibly. Why attend: Programmes without data and leadership ownership rarely change outcomes. You will learn to build a DEI strategy that delivers real results. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Data analysis exercises, programme design workshops, case studies and stakeholder role plays. Target audience: This course is suitable for: HR and DEI professionals Talent and reward managers Senior leaders Employee network leaders Organisational development specialists Destinations: Cape Town, Dubai, Barcelona, Amsterdam, Frankfurt, London, Rome, Kuala Lumpur, Paris, Istanbul, Vienna Course objectives: - Assess diversity and inclusion data - Set priorities and measurable goals - Design inclusive hiring and promotion processes - Address pay equity - Engage leaders and employee networks - Measure and report progress Target competencies: - Data analysis - Programme design - Inclusive processes - Stakeholder engagement - Impact measurement Course outline: - Day 1: DEI Foundations. Definitions and business case Legal context Current state assessment Exercise - Day 2: Data and Priorities. Workforce data Inclusion surveys Setting goals Workshop - Day 3: Inclusive Processes. Hiring Promotion and talent Pay equity Exercise - Day 4: Culture and Engagement. Leader accountability Employee networks Communication Case study - Day 5: Measurement. Indicators Reporting Sustaining momentum Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18845 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18845 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18846 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18846 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18847 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18847 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18848 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18848 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18849 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18849 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18850 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18850 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18851 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18851 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18852 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18852 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18853 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18853 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18854 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18854 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18855 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18855 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18856 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18856 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18857 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18857 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18858 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18858 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18859 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18859 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18860 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18860 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18861 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18861 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18862 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18862 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18863 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18863 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18864 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18864 ## Pulse Surveys and Continuous Listening URL: https://smarthorizon.uk/course/pulse-surveys-and-continuous-listening Brochure: https://smarthorizon.uk/course/pulse-surveys-and-continuous-listening/brochure.pdf Course reference: pulse-surveys-and-continuous-listening Catalogue record updated: 2026-10-25T19:22:32.531Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Annual engagement surveys arrive too late to act on. This course explains how to build a continuous listening strategy: short pulse surveys, lifecycle surveys, open-text analysis, manager dashboards and action planning, so leaders hear employees regularly and respond quickly. Why attend: Employees stop answering surveys when nothing changes. You will learn to listen more often and act faster. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Survey design practice, text analysis demonstrations, action planning workshops and case studies. Target audience: This course is suitable for: HR and engagement managers People analytics professionals Internal communication managers HR business partners Line managers Destinations: Cape Town, Kuala Lumpur, Paris, Barcelona, Rome, Vienna, Dubai, Amsterdam, London, Frankfurt, Istanbul Course objectives: - Explain continuous listening approaches - Design effective pulse and lifecycle surveys - Choose survey frequency and sampling - Analyse quantitative and open-text feedback - Equip managers to act on results - Close the loop with employees Target competencies: - Survey design - Feedback analysis - Action planning - Manager enablement - Communication Course outline: - Day 1: Listening Strategy. Limits of annual surveys Listening channels Strategy design Exercise - Day 2: Survey Design. Question writing Pulse and lifecycle surveys Survey fatigue Workshop - Day 3: Analysis. Statistical basics Open-text analysis Benchmarks Demonstration - Day 4: Taking Action. Manager dashboards Team action plans Follow-up Exercise - Day 5: Closing the Loop. Communicating results Measuring change Governance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18865 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18865 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18866 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18866 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18867 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18867 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18868 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18868 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18869 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18869 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18870 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18870 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18871 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18871 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18872 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18872 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18873 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18873 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18874 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18874 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18875 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18875 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18876 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18876 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18877 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18877 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18878 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18878 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18879 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18879 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18880 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18880 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18881 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18881 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18882 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18882 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18883 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18883 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18884 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18884 ## HR Policies and Employment Law Essentials URL: https://smarthorizon.uk/course/hr-policies-and-employment-law-essentials Brochure: https://smarthorizon.uk/course/hr-policies-and-employment-law-essentials/brochure.pdf Course reference: hr-policies-and-employment-law-essentials Catalogue record updated: 2026-10-25T20:44:11.676Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: HR policies must comply with employment law while supporting fair and consistent people management. This course covers the essentials of employment law and policy writing: contracts, working time, leave, discrimination, discipline and termination, data privacy, and how to draft, communicate and review HR policies. Why attend: Inconsistent or outdated policies expose organisations to legal claims. You will learn to build a clear, compliant policy framework. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Legal principle briefings, policy drafting exercises, case studies of employment disputes and review clinics. Target audience: This course is suitable for: HR officers and managers HR generalists Line managers with HR responsibilities Legal and compliance staff Business owners Destinations: Cape Town, Rome, Barcelona, Dubai, Paris, London, Frankfurt, Vienna, Amsterdam, Kuala Lumpur, Istanbul Course objectives: - Explain key employment law principles - Draft clear and compliant HR policies - Manage contracts and changes to terms - Apply policies on leave, working time and conduct - Handle termination lawfully and fairly - Review and update policies regularly Target competencies: - Legal awareness - Policy drafting - Contract management - Fair process - Compliance review Course outline: - Day 1: Employment Law Basics. Sources of employment law Employee rights Employer obligations Exercise - Day 2: Contracts and Terms. Employment contracts Changing terms Probation Case study - Day 3: Key Policies. Leave and working time Conduct and discipline Equality and harassment Drafting workshop - Day 4: Termination. Fair reasons Process Settlement Simulation - Day 5: Policy Framework. Policy structure Communication Review cycle Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18885 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18885 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18886 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18886 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18887 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18887 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18888 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18888 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18889 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18889 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18890 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18890 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18891 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18891 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18892 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18892 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18893 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18893 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18894 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18894 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18895 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18895 - Kuala Lumpur | 2027-06-28 to 2027-07-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18896 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18896 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18897 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18897 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18898 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18898 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18899 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18899 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18900 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18900 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18901 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18901 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18902 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18902 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18903 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18903 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18904 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18904 ## Digital HR and HR Technology Selection URL: https://smarthorizon.uk/course/digital-hr-and-hr-technology-selection Brochure: https://smarthorizon.uk/course/digital-hr-and-hr-technology-selection/brochure.pdf Course reference: digital-hr-and-hr-technology-selection Catalogue record updated: 2026-10-25T20:44:28.041Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: HR technology now covers core HR records, recruitment, learning, performance, payroll and employee self-service. This course helps HR leaders plan digital HR: defining requirements, comparing system options, running vendor selection, planning implementation and data migration, and driving adoption. Why attend: HR system projects often over-run and under-deliver. You will learn to select and implement technology that truly improves HR services. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Requirements workshops, vendor demonstration scoring, case studies and implementation planning. Target audience: This course is suitable for: HR directors and managers HRIS professionals HR transformation leads IT business partners Payroll managers Destinations: Amsterdam, Cape Town, Paris, London, Vienna, Barcelona, Rome, Dubai, Frankfurt, Kuala Lumpur, Istanbul Course objectives: - Map the HR technology landscape - Define HR system requirements - Run a structured vendor selection - Plan implementation and data migration - Drive adoption among employees and managers - Measure the value of HR technology Target competencies: - Requirements definition - Vendor evaluation - Implementation planning - Adoption - Value measurement Course outline: - Day 1: Digital HR Landscape. HR technology categories Trends Current state assessment Exercise - Day 2: Requirements. Process mapping Functional requirements Integration needs Workshop - Day 3: Vendor Selection. Market scanning Demos and scoring Contracts Simulation - Day 4: Implementation. Project plan Data migration Testing Case study - Day 5: Adoption and Value. Change management Self-service adoption Benefits tracking Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18905 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18905 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18906 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18906 - Paris | 2027-01-11 to 2027-01-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18907 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18907 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18908 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18908 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18909 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18909 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18910 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18910 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18911 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18911 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18912 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18912 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18913 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18913 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18914 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18914 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18915 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18915 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18916 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18916 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18917 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18917 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18918 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18918 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18919 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18919 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18920 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18920 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18921 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18921 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18922 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18922 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18923 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18923 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18924 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18924 ## Training Evaluation and ROI of Learning URL: https://smarthorizon.uk/course/training-evaluation-and-roi-of-learning Brochure: https://smarthorizon.uk/course/training-evaluation-and-roi-of-learning/brochure.pdf Course reference: training-evaluation-and-roi-of-learning Catalogue record updated: 2026-10-25T20:44:53.854Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leaders increasingly ask what training actually achieves. This course teaches practical methods to evaluate learning programmes, from reaction and learning measures to behaviour change, business impact and return on investment, including data collection, isolating effects and reporting results credibly. Why attend: Learning teams that can show impact secure budgets and influence. You will learn evaluation methods that are rigorous yet practical. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Evaluation design exercises, data collection tools, ROI calculation practice and case studies. Target audience: This course is suitable for: Learning and development professionals Training managers HR business partners Instructional designers Finance partners for HR Destinations: Kuala Lumpur, Cape Town, Rome, Dubai, London, Amsterdam, Frankfurt, Istanbul, Vienna, Barcelona, Paris Course objectives: - Explain evaluation models and levels - Design evaluation plans before programmes start - Measure behaviour change on the job - Link learning to business results - Calculate return on investment - Report evaluation results to stakeholders Target competencies: - Evaluation design - Data collection - Impact analysis - ROI calculation - Reporting Course outline: - Day 1: Evaluation Foundations. Why evaluate Evaluation models Common barriers Exercise - Day 2: Planning Evaluation. Objectives and measures Data sources Evaluation plan Workshop - Day 3: Behaviour and Impact. Measuring transfer Business impact Isolating effects Exercise - Day 4: ROI. Costs and benefits ROI calculation Intangible benefits Case study - Day 5: Reporting. Evaluation reports Stakeholder communication Improving programmes Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18925 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18925 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18926 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18926 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18927 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18927 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18928 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18928 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18929 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18929 - Amsterdam | 2027-03-08 to 2027-03-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18930 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18930 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18931 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18931 - Frankfurt | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18932 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18932 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18933 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18933 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18934 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18934 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18935 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18935 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18936 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18936 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18937 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18937 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18938 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18938 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18939 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18939 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18940 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18940 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18941 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18941 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18942 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18942 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18943 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18943 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18944 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18944 ## Workplace Mental Health and Wellbeing Programmes URL: https://smarthorizon.uk/course/workplace-mental-health-and-wellbeing-programmes Brochure: https://smarthorizon.uk/course/workplace-mental-health-and-wellbeing-programmes/brochure.pdf Course reference: workplace-mental-health-and-wellbeing-programmes Catalogue record updated: 2026-10-25T20:45:19.812Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Mental health issues are a leading cause of absence and reduced productivity. This course helps HR and managers build effective wellbeing programmes: understanding common mental health conditions, reducing workplace stressors, training managers, providing support services, making reasonable adjustments and measuring outcomes. Why attend: Supportive workplaces improve wellbeing and performance. You will learn evidence-based steps to support employee mental health. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Expert briefings, programme design workshops, manager conversation practice and case studies. Target audience: This course is suitable for: HR and wellbeing managers Occupational health professionals Line managers Health and safety managers Employee assistance coordinators Destinations: Paris, Barcelona, London, Rome, Dubai, Vienna, Cape Town, Amsterdam, Istanbul, Kuala Lumpur, Frankfurt Course objectives: - Explain common mental health conditions and their impact - Identify organisational stressors - Design a wellbeing strategy - Train managers to support employees - Provide support services and adjustments - Measure programme outcomes Target competencies: - Wellbeing strategy - Stress risk assessment - Supportive conversations - Service design - Outcome measurement Course outline: - Day 1: Mental Health at Work. Prevalence and impact Stigma Legal duties Exercise - Day 2: Organisational Factors. Work-related stress Risk assessment Job design Workshop - Day 3: Strategy. Wellbeing framework Services and resources Policies Exercise - Day 4: Managers’ Role. Spotting signs Supportive conversations Return to work Role play - Day 5: Measuring. Indicators Evaluation Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-09 to 2026-11-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18945 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18945 - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18946 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18946 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18947 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18947 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18948 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18948 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18949 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18949 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18950 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18950 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18951 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18951 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18952 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18952 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18953 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18953 - Amsterdam | 2027-05-17 to 2027-05-21 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18954 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18954 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18955 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18955 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18956 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18956 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18957 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18957 - Kuala Lumpur | 2027-08-02 to 2027-08-06 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18958 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18958 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18959 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18959 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18960 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18960 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18961 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18961 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18962 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18962 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18963 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18963 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18964 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18964 ## Leadership Development Programme Design URL: https://smarthorizon.uk/course/leadership-development-programme-design Brochure: https://smarthorizon.uk/course/leadership-development-programme-design/brochure.pdf Course reference: leadership-development-programme-design Catalogue record updated: 2026-10-25T20:45:51.523Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations invest heavily in leadership development, but many programmes fail to change behaviour. This course shows how to design leadership programmes that work: defining leadership capabilities, assessing needs, choosing experiential methods, using coaching and action learning, engaging senior sponsors and evaluating impact. Why attend: Leadership programmes succeed when they are linked to real work and strategy. You will learn to design development that produces better leaders. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Programme design workshops, case studies of leading programmes, method comparisons and evaluation planning. Target audience: This course is suitable for: Learning and development leaders Talent managers HR directors Organisational development consultants Programme designers Destinations: Dubai, Cape Town, Istanbul, Vienna, Amsterdam, Rome, Kuala Lumpur, London, Frankfurt, Paris, Barcelona Course objectives: - Define leadership capabilities aligned with strategy - Assess leadership development needs - Select effective development methods - Integrate coaching, mentoring and action learning - Engage sponsors and line managers - Evaluate programme impact Target competencies: - Programme architecture - Needs assessment - Experiential design - Stakeholder engagement - Impact evaluation Course outline: - Day 1: Leadership Development Today. What works and what fails Strategy alignment Capability models Exercise - Day 2: Needs and Audiences. Leader levels Assessment tools Programme goals Workshop - Day 3: Methods. Experiential learning Action learning Coaching and mentoring Exercise - Day 4: Engagement. Sponsors Line manager involvement Transfer to work Case study - Day 5: Evaluation. Measuring behaviour change Business impact Iteration Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18965 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18965 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18966 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18966 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18967 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18967 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18968 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18968 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18969 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18969 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18970 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18970 - Kuala Lumpur | 2027-04-05 to 2027-04-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18971 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18971 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18972 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18972 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18973 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18973 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18974 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18974 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18975 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18975 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18976 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18976 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18977 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18977 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18978 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18978 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18979 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18979 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18980 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18980 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18981 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18981 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18982 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18982 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18983 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18983 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18984 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18984 ## Payroll Management and Controls URL: https://smarthorizon.uk/course/payroll-management-and-controls Brochure: https://smarthorizon.uk/course/payroll-management-and-controls/brochure.pdf Course reference: payroll-management-and-controls Catalogue record updated: 2026-10-25T19:22:32.599Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Payroll errors damage employee trust and can create legal and tax exposure. This course covers payroll management: payroll cycles, gross-to-net calculations, statutory deductions, payroll data management, controls and reconciliations, outsourcing considerations, audits and preventing payroll fraud. Why attend: Payroll must be right every time. You will learn processes and controls that make payroll accurate, secure and compliant. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Calculation exercises, control design workshops, reconciliation practice and fraud case studies. Target audience: This course is suitable for: Payroll officers and managers HR administrators Finance and accounts staff Internal auditors Shared service staff Destinations: Dubai, Rome, London, Vienna, Kuala Lumpur, Paris, Cape Town, Amsterdam, Barcelona, Frankfurt, Istanbul Course objectives: - Explain the payroll cycle and responsibilities - Perform gross-to-net calculations - Manage payroll data and changes securely - Design payroll controls and reconciliations - Prepare for payroll audits - Prevent and detect payroll fraud Target competencies: - Payroll processing - Calculation accuracy - Control design - Reconciliation - Fraud prevention Course outline: - Day 1: Payroll Fundamentals. Payroll cycle Roles and responsibilities Legal requirements Exercise - Day 2: Calculations. Gross pay elements Statutory deductions Net pay Calculation practice - Day 3: Data and Changes. Starters, leavers and changes Data security Approvals Workshop - Day 4: Controls. Reconciliations Segregation of duties Exception reports Exercise - Day 5: Audit and Fraud. Payroll audits Fraud schemes Outsourcing oversight Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 18985 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18985 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18986 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18986 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18987 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18987 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18988 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18988 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18989 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18989 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 18990 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18990 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 18991 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18991 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18992 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18992 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 18993 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18993 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 18994 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18994 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18995 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18995 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 18996 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18996 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 18997 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18997 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 18998 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18998 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 18999 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-18999 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19000 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19000 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19001 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19001 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19002 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19002 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19003 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19003 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19004 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19004 ## Reward and Recognition Strategy URL: https://smarthorizon.uk/course/reward-and-recognition-strategy Brochure: https://smarthorizon.uk/course/reward-and-recognition-strategy/brochure.pdf Course reference: reward-and-recognition-strategy Catalogue record updated: 2026-10-25T20:46:57.617Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Reward shapes who joins, who stays and how people behave. This course helps HR leaders design total reward strategies: pay philosophy, salary structures, benefits, variable pay, non-financial recognition, communication of reward and measuring the effectiveness of reward spend. Why attend: Reward budgets are large, but employees often do not value what is offered. You will learn to design reward that attracts, motivates and retains. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Strategy workshops, market data exercises, recognition programme design and case studies. Target audience: This course is suitable for: Reward and compensation managers HR directors and managers HR business partners Finance partners Business owners Destinations: Dubai, Paris, London, Vienna, Frankfurt, Barcelona, Istanbul, Cape Town, Kuala Lumpur, Rome, Amsterdam Course objectives: - Define a total reward philosophy - Design salary structures and pay progression - Evaluate benefits and variable pay options - Build recognition programmes - Communicate reward effectively - Measure reward effectiveness Target competencies: - Reward strategy - Pay structure design - Benefits evaluation - Recognition design - Communication Course outline: - Day 1: Total Reward. Reward elements Philosophy and positioning Market data Exercise - Day 2: Pay Structures. Grades and ranges Progression Pay equity Workshop - Day 3: Benefits and Variable Pay. Benefit options Incentives and bonuses Cost management Exercise - Day 4: Recognition. Non-financial recognition Peer recognition Programme design Case study - Day 5: Communication and Measurement. Total reward statements Employee perceptions Effectiveness metrics Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19005 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19005 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19006 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19006 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19007 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19007 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19008 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19008 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19009 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19009 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19010 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19010 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19011 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19011 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19012 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19012 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19013 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19013 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19014 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19014 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19015 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19015 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19016 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19016 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19017 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19017 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19018 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19018 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19019 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19019 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19020 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19020 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19021 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19021 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19022 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19022 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19023 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19023 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19024 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19024 ## Time and Attendance Systems Management URL: https://smarthorizon.uk/course/time-and-attendance-systems-management Brochure: https://smarthorizon.uk/course/time-and-attendance-systems-management/brochure.pdf Course reference: time-and-attendance-systems-management Catalogue record updated: 2026-10-25T19:22:32.618Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Accurate time and attendance data underpins payroll, compliance and workforce planning. This course covers time and attendance policies, systems and controls: clocking methods, shift and overtime rules, leave and absence recording, integration with payroll, analysing patterns and handling abuse. Why attend: Weak attendance processes lead to overpayments, disputes and compliance risk. You will learn to run attendance systems that are accurate and fair. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: System walkthroughs, rule configuration exercises, data analysis and case studies. Target audience: This course is suitable for: HR administrators Payroll staff Workforce and operations managers HRIS specialists Shift supervisors Destinations: Rome, Vienna, Paris, Dubai, London, Cape Town, Kuala Lumpur, Barcelona, Amsterdam, Frankfurt, Istanbul Course objectives: - Explain time and attendance requirements - Design attendance and overtime rules - Configure and manage attendance systems - Integrate attendance with payroll - Analyse attendance patterns - Address attendance abuse fairly Target competencies: - Policy design - System administration - Data integration - Pattern analysis - Fair enforcement Course outline: - Day 1: Attendance Fundamentals. Purpose and risks Legal working time rules Policies Exercise - Day 2: Rules and Configuration. Shifts and schedules Overtime and allowances Exceptions Workshop - Day 3: Systems. Clocking technologies Mobile and remote workers Data accuracy Demonstration - Day 4: Payroll Integration. Interfaces Approvals Reconciliation Exercise - Day 5: Analysis and Action. Absence patterns Abuse and fraud Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19025 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19025 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19026 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19026 - Paris | 2027-01-18 to 2027-01-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19027 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19027 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19028 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19028 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19029 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19029 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19030 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19030 - Kuala Lumpur | 2027-04-05 to 2027-04-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19031 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19031 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19032 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19032 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19033 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19033 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19034 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19034 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19035 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19035 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19036 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19036 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19037 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19037 - Amsterdam | 2027-08-16 to 2027-08-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19038 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19038 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19039 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19039 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19040 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19040 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19041 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19041 - Frankfurt | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19042 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19042 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19043 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19043 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19044 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19044 ## Exit Interviews and Retention Strategies URL: https://smarthorizon.uk/course/exit-interviews-and-retention-strategies Brochure: https://smarthorizon.uk/course/exit-interviews-and-retention-strategies/brochure.pdf Course reference: exit-interviews-and-retention-strategies Catalogue record updated: 2026-10-25T19:22:32.649Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Every resignation carries information about why people leave. This course shows HR and managers how to understand and reduce unwanted turnover: analysing turnover data, conducting insightful exit and stay interviews, identifying flight risks, designing targeted retention actions and measuring results. Why attend: Replacing an employee often costs a large share of their annual salary. You will learn to keep the people you most need. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Turnover analysis exercises, interview practice, retention plan workshops and case studies. Target audience: This course is suitable for: HR managers and business partners Talent managers Line managers People analytics professionals Business owners Destinations: Kuala Lumpur, Rome, Cape Town, Vienna, Paris, Dubai, Frankfurt, Barcelona, Istanbul, London, Amsterdam Course objectives: - Analyse turnover data and costs - Conduct effective exit interviews - Use stay interviews to prevent departures - Identify flight risks among key staff - Design targeted retention actions - Measure retention improvements Target competencies: - Turnover analysis - Interviewing - Risk identification - Retention planning - Measurement Course outline: - Day 1: Understanding Turnover. Types of turnover Costs Data analysis Exercise - Day 2: Exit Interviews. Designing interviews Conducting interviews Analysing themes Practice - Day 3: Stay Interviews. Purpose Manager-led conversations Follow-up Role play - Day 4: Retention Actions. Flight risk indicators Targeted actions Manager role Workshop - Day 5: Measuring. Retention metrics Reporting Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19045 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19045 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19046 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19046 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19047 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19047 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19048 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19048 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19049 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19049 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19050 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19050 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19051 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19051 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19052 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19052 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19053 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19053 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19054 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19054 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19055 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19055 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19056 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19056 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19057 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19057 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19058 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19058 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19059 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19059 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19060 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19060 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19061 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19061 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19062 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19062 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19063 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19063 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19064 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19064 ## Coaching and Mentoring Programmes in Organisations URL: https://smarthorizon.uk/course/coaching-and-mentoring-programmes-in-organisations Brochure: https://smarthorizon.uk/course/coaching-and-mentoring-programmes-in-organisations/brochure.pdf Course reference: coaching-and-mentoring-programmes-in-organisations Catalogue record updated: 2026-10-25T19:22:32.664Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Coaching and mentoring are powerful development tools when organised well. This course explains how to design organisational coaching and mentoring programmes: defining objectives, selecting and matching participants, training coaches and mentors, setting boundaries and confidentiality, supporting relationships and evaluating results. Why attend: Programmes often fade after an enthusiastic launch. You will learn to build structured programmes that last and deliver measurable development. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Programme design workshops, matching exercises, mentor training practice and case studies. Target audience: This course is suitable for: Learning and development professionals Talent managers HR business partners Diversity and inclusion leads Internal coaches Destinations: Rome, Frankfurt, Paris, Amsterdam, Cape Town, London, Dubai, Kuala Lumpur, Barcelona, Istanbul, Vienna Course objectives: - Distinguish coaching and mentoring approaches - Set programme objectives and target groups - Recruit, select and match participants - Train internal coaches and mentors - Manage ethics, boundaries and confidentiality - Evaluate programme outcomes Target competencies: - Programme design - Matching - Coach training - Ethics - Evaluation Course outline: - Day 1: Coaching and Mentoring. Definitions and differences Benefits Programme types Exercise - Day 2: Programme Design. Objectives Target groups Structure Workshop - Day 3: Matching and Training. Matching approaches Training coaches and mentors Practice sessions Exercise - Day 4: Running the Programme. Boundaries and confidentiality Supporting relationships Problem resolution Case study - Day 5: Evaluation. Measures Feedback Scaling Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19065 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19065 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19066 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19066 - Paris | 2027-01-11 to 2027-01-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19067 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19067 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19068 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19068 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19069 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19069 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19070 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19070 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19071 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19071 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19072 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19072 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19073 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19073 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19074 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19074 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19075 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19075 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19076 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19076 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19077 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19077 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19078 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19078 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19079 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19079 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19080 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19080 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19081 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19081 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19082 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19082 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19083 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19083 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19084 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19084 ## Managing Redundancy and Workforce Transitions URL: https://smarthorizon.uk/course/managing-redundancy-and-workforce-transitions Brochure: https://smarthorizon.uk/course/managing-redundancy-and-workforce-transitions/brochure.pdf Course reference: managing-redundancy-and-workforce-transitions Catalogue record updated: 2026-10-25T19:22:32.674Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Reducing headcount is sometimes unavoidable, but how it is done affects legal risk, reputation and the morale of those who remain. This course covers redundancy and workforce transition: exploring alternatives, consultation requirements, fair selection, notice and severance, outplacement support, communication and supporting remaining employees. Why attend: Badly handled redundancies leave long-lasting damage. You will learn to manage workforce reductions lawfully, fairly and with dignity. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Legal briefings, selection exercises, consultation role plays and case studies. Target audience: This course is suitable for: HR managers and business partners Employee relations specialists Senior managers Line managers involved in restructuring Legal advisers Destinations: London, Barcelona, Cape Town, Vienna, Dubai, Rome, Istanbul, Kuala Lumpur, Frankfurt, Paris, Amsterdam Course objectives: - Explore alternatives to redundancy - Plan redundancy processes and timelines - Run fair consultation and selection - Calculate notice and severance entitlements - Provide outplacement and transition support - Support remaining employees Target competencies: - Process planning - Consultation - Fair selection - Communication - Transition support Course outline: - Day 1: Redundancy Context. Business reasons Alternatives Legal framework Exercise - Day 2: Planning. Process timeline Pools and criteria Documentation Workshop - Day 3: Consultation and Selection. Collective and individual consultation Applying criteria Appeals Role play - Day 4: Exits and Support. Notice and severance Outplacement Wellbeing support Case study - Day 5: The Remaining Workforce. Survivor reactions Re-engagement Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19085 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19085 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19086 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19086 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19087 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19087 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19088 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19088 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19089 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19089 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19090 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19090 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19091 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19091 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19092 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19092 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19093 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19093 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19094 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19094 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19095 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19095 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19096 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19096 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19097 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19097 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19098 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19098 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19099 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19099 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19100 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19100 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19101 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19101 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19102 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19102 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19103 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19103 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19104 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19104 ## HR Audit and Compliance Review URL: https://smarthorizon.uk/course/hr-audit-and-compliance-review Brochure: https://smarthorizon.uk/course/hr-audit-and-compliance-review/brochure.pdf Course reference: hr-audit-and-compliance-review Catalogue record updated: 2026-10-25T19:22:32.682Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: An HR audit identifies gaps in compliance, policies and practices before they become costly problems. This course shows how to plan and conduct an HR audit covering employment documentation, recruitment, pay, working time, health and safety, data protection and HR processes, and how to report findings and track remediation. Why attend: Regular HR audits protect the organisation and improve HR quality. You will learn a structured audit approach you can apply immediately. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit checklist development, file review exercises, case studies and reporting practice. Target audience: This course is suitable for: HR managers and officers Internal auditors Compliance professionals HR consultants Business owners Destinations: Dubai, Frankfurt, Kuala Lumpur, Rome, London, Vienna, Barcelona, Cape Town, Amsterdam, Paris, Istanbul Course objectives: - Plan an HR audit scope and approach - Review employment records and documentation - Assess compliance across key HR areas - Evaluate HR process effectiveness - Report findings and risk ratings - Track remediation and improvements Target competencies: - Audit planning - Compliance review - Process evaluation - Reporting - Remediation tracking Course outline: - Day 1: Why Audit HR. Risks in HR Audit types Scope Exercise - Day 2: Planning. Audit programme Checklists Sampling Workshop - Day 3: Conducting the Audit. Record reviews Interviews Process testing File review exercise - Day 4: Findings. Risk rating Root causes Recommendations Case study - Day 5: Reporting and Follow-Up. Audit reports Action plans Monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19105 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19105 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19106 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19106 - Kuala Lumpur | 2027-01-04 to 2027-01-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19107 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19107 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19108 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19108 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19109 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19109 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19110 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19110 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19111 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19111 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19112 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19112 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19113 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19113 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19114 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19114 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19115 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19115 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19116 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19116 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19117 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19117 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19118 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19118 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19119 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19119 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19120 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19120 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19121 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19121 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19122 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19122 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19123 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19123 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19124 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19124 ## Remote Work Policy and Management URL: https://smarthorizon.uk/course/remote-work-policy-and-management Brochure: https://smarthorizon.uk/course/remote-work-policy-and-management/brochure.pdf Course reference: remote-work-policy-and-management Catalogue record updated: 2026-10-25T19:22:32.706Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Remote and hybrid working are now permanent features of many organisations. This course helps HR and managers design remote work policies and manage remote employees effectively: eligibility, contracts and legal issues, equipment and security, performance management, communication, wellbeing and fairness between remote and on-site staff. Why attend: Remote work succeeds with clear rules and good management. You will learn to set policies that are fair and practical. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Policy drafting workshops, case studies, manager role plays and checklist development. Target audience: This course is suitable for: HR managers and officers Line managers of remote teams IT and security managers Facilities managers Business owners Destinations: Paris, Rome, Frankfurt, Barcelona, Cape Town, Vienna, London, Dubai, Istanbul, Amsterdam, Kuala Lumpur Course objectives: - Assess roles for remote and hybrid suitability - Draft remote work policies - Address legal, tax and contractual issues - Manage equipment, security and expenses - Lead and evaluate remote employees fairly - Support wellbeing and inclusion Target competencies: - Policy design - Legal awareness - Remote leadership - Performance management - Wellbeing support Course outline: - Day 1: Remote Work Landscape. Models of flexible work Benefits and risks Employee expectations Exercise - Day 2: Policy Design. Eligibility Contracts Cross-border issues Drafting workshop - Day 3: Practicalities. Equipment and expenses Data security Health and safety at home Checklist - Day 4: Managing Remotely. Goals and performance Communication Fairness Role play - Day 5: Wellbeing and Culture. Isolation and wellbeing Inclusion Reviewing the policy Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19125 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19125 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19126 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19126 - Frankfurt | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19127 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19127 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19128 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19128 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19129 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19129 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19130 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19130 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19131 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19131 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19132 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19132 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19133 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19133 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19134 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19134 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19135 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19135 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19136 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19136 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19137 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19137 - Amsterdam | 2027-08-16 to 2027-08-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19138 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19138 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19139 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19139 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19140 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19140 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19141 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19141 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19142 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19142 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19143 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19143 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19144 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19144 ## Instructional Design for Corporate Trainers URL: https://smarthorizon.uk/course/instructional-design-for-corporate-trainers Brochure: https://smarthorizon.uk/course/instructional-design-for-corporate-trainers/brochure.pdf Course reference: instructional-design-for-corporate-trainers Catalogue record updated: 2026-10-25T19:22:32.741Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Engaging, effective training is designed, not improvised. This course teaches instructional design for corporate learning: adult learning principles, analysing learners and tasks, writing objectives, sequencing content, designing activities and assessments, creating materials for classroom and digital delivery, and piloting and improving courses. Why attend: Well-designed courses produce better learning in less time. You will learn a practical design process you can use for any topic. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Design practice on participants’ own topics, peer review, materials development and pilot presentations. Target audience: This course is suitable for: Corporate trainers Instructional designers Learning and development officers Subject matter experts who train HR professionals Destinations: London, Barcelona, Dubai, Vienna, Cape Town, Istanbul, Rome, Kuala Lumpur, Frankfurt, Amsterdam, Paris Course objectives: - Apply adult learning principles - Analyse learners and performance tasks - Write clear learning objectives - Sequence content and design activities - Create effective assessments and materials - Pilot, evaluate and improve courses Target competencies: - Learning design - Objective writing - Activity design - Assessment design - Materials development Course outline: - Day 1: Design Foundations. Adult learning principles Design models Learner analysis Exercise - Day 2: Objectives and Structure. Writing objectives Sequencing content Course outlines Workshop - Day 3: Activities. Active learning methods Case studies and simulations Digital activities Design practice - Day 4: Assessment and Materials. Assessment design Slides and handouts Facilitator guides Exercise - Day 5: Pilot and Improve. Piloting Feedback Revision Final presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19145 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19145 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19146 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19146 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19147 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19147 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19148 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19148 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19149 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19149 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19150 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19150 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19151 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19151 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19152 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19152 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19153 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19153 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19154 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19154 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19155 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19155 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19156 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19156 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19157 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19157 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19158 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19158 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19159 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19159 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19160 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19160 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19161 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19161 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19162 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19162 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19163 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19163 - Paris | 2027-11-29 to 2027-12-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19164 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19164 ## Train the Trainer: Delivery Skills URL: https://smarthorizon.uk/course/train-the-trainer-delivery-skills Brochure: https://smarthorizon.uk/course/train-the-trainer-delivery-skills/brochure.pdf Course reference: train-the-trainer-delivery-skills Catalogue record updated: 2026-10-25T19:22:32.765Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Subject experts often know their topic well but struggle to deliver engaging training. This practical course develops delivery skills: preparing sessions, opening with impact, explaining clearly, facilitating discussion and activities, handling difficult participants, using visual aids and virtual tools, and checking learning. Why attend: Great content fails when delivery is weak. You will practise repeatedly and receive feedback until you deliver with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Repeated delivery practice with video and peer feedback, facilitation drills and virtual delivery exercises. Target audience: This course is suitable for: New trainers and facilitators Subject matter experts Managers who train their teams HR and L&D staff Technical instructors Destinations: Cape Town, Dubai, Istanbul, Rome, London, Barcelona, Kuala Lumpur, Vienna, Paris, Frankfurt, Amsterdam Course objectives: - Prepare training sessions thoroughly - Open sessions with impact and set expectations - Explain concepts clearly with examples - Facilitate discussions and activities - Handle difficult situations and participants - Deliver effective virtual training Target competencies: - Presentation - Facilitation - Group management - Virtual delivery - Learning checks Course outline: - Day 1: The Effective Trainer. Trainer roles Learning styles and engagement Preparation Short practice - Day 2: Delivering Content. Openings Explaining clearly Visual aids Delivery practice - Day 3: Facilitation. Questioning Group activities Managing time Practice with feedback - Day 4: Challenging Situations. Difficult participants Low energy groups Unexpected questions Role plays - Day 5: Virtual and Final Delivery. Virtual tools Engagement online Checking learning Final assessed delivery Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19165 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19165 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19166 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19166 - Istanbul | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19167 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19167 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19168 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19168 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19169 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19169 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19170 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19170 - Kuala Lumpur | 2027-03-22 to 2027-03-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19171 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19171 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19172 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19172 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19173 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19173 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19174 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19174 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19175 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19175 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19176 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19176 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19177 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19177 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19178 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19178 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19179 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19179 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19180 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19180 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19181 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19181 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19182 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19182 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19183 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19183 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19184 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19184 ## Assessment Centres Design and Running URL: https://smarthorizon.uk/course/assessment-centres-design-and-running Brochure: https://smarthorizon.uk/course/assessment-centres-design-and-running/brochure.pdf Course reference: assessment-centres-design-and-running Catalogue record updated: 2026-10-25T19:22:32.783Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Assessment centres use multiple exercises and assessors to make fairer, more accurate selection and development decisions. This course shows how to design and run assessment centres: competency mapping, exercise design, assessor training, scoring and integration, candidate experience and validation. Why attend: Poorly designed assessments lead to costly hiring mistakes. You will learn to run assessment centres that predict performance fairly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Exercise design workshops, assessor practice with observation and scoring, wash-up simulations and case studies. Target audience: This course is suitable for: HR and recruitment professionals Talent and assessment specialists Line managers acting as assessors Organisational psychologists Learning and development staff Destinations: Barcelona, Vienna, Cape Town, Paris, Frankfurt, Dubai, Rome, London, Kuala Lumpur, Amsterdam, Istanbul Course objectives: - Explain the principles of assessment centres - Map competencies to exercises - Design realistic exercises - Train and calibrate assessors - Run integration and decision sessions - Evaluate validity and fairness Target competencies: - Assessment design - Observation and scoring - Assessor calibration - Fair decisions - Validation Course outline: - Day 1: Assessment Centre Principles. Purpose and uses Multi-method assessment Fairness Exercise - Day 2: Design. Competency matrix Exercise types Timetables Workshop - Day 3: Assessors. Observe, record, classify, evaluate Assessor training Calibration Practice - Day 4: Running the Centre. Candidate experience Integration sessions Feedback Simulation - Day 5: Evaluation. Validity Adverse impact Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19185 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19185 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19186 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19186 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19187 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19187 - Paris | 2027-01-18 to 2027-01-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19188 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19188 - Frankfurt | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19189 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19189 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19190 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19190 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19191 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19191 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19192 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19192 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19193 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19193 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19194 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19194 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19195 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19195 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19196 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19196 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19197 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19197 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19198 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19198 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19199 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19199 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19200 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19200 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19201 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19201 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19202 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19202 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19203 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19203 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19204 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19204 ## Gamification in Corporate Learning URL: https://smarthorizon.uk/course/gamification-in-corporate-learning Brochure: https://smarthorizon.uk/course/gamification-in-corporate-learning/brochure.pdf Course reference: gamification-in-corporate-learning Catalogue record updated: 2026-10-25T19:22:32.812Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Game mechanics such as challenges, points, levels and feedback can increase engagement and practice in learning programmes. This course explains how to apply gamification and serious games in corporate training: motivation principles, designing game elements, simulations, scenario-based learning, tools and measuring results. Why attend: Gamification works only when it supports learning goals. You will learn to use game elements purposefully, not as decoration. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Game design workshops, playtesting, tool demonstrations and case studies. Target audience: This course is suitable for: Learning designers Corporate trainers L&D managers E-learning developers HR professionals Destinations: Amsterdam, London, Cape Town, Istanbul, Dubai, Vienna, Paris, Barcelona, Kuala Lumpur, Rome, Frankfurt Course objectives: - Explain motivation principles behind gamification - Distinguish gamification, serious games and simulations - Design game mechanics aligned to learning objectives - Create scenario-based learning experiences - Select suitable tools and platforms - Measure engagement and learning outcomes Target competencies: - Game design - Motivation design - Scenario building - Tool selection - Evaluation Course outline: - Day 1: Why Gamify. Motivation and engagement Gamification versus games Pitfalls Exercise - Day 2: Game Mechanics. Points, levels and badges Challenges and feedback Narrative Workshop - Day 3: Simulations and Scenarios. Branching scenarios Simulations Role-play games Design practice - Day 4: Tools. Platforms Low-cost tools Accessibility Demonstration - Day 5: Measuring. Engagement metrics Learning outcomes Playtesting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19205 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19205 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19206 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19206 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19207 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19207 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19208 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19208 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19209 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19209 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19210 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19210 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19211 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19211 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19212 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19212 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19213 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19213 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19214 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19214 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19215 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19215 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19216 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19216 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19217 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19217 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19218 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19218 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19219 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19219 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19220 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19220 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19221 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19221 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19222 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19222 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19223 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19223 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19224 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19224 ## Labour Relations and Collective Bargaining URL: https://smarthorizon.uk/course/labour-relations-and-collective-bargaining Brochure: https://smarthorizon.uk/course/labour-relations-and-collective-bargaining/brochure.pdf Course reference: labour-relations-and-collective-bargaining Catalogue record updated: 2026-10-25T19:22:32.827Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Where unions or works councils are present, constructive labour relations are vital for stability and productivity. This course covers labour relations frameworks, preparing for collective bargaining, negotiation strategy and tactics, managing disputes and industrial action, implementing agreements and building long-term partnership with employee representatives. Why attend: Adversarial labour relations are costly for both sides. You will learn to negotiate effectively while building trust. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Bargaining simulations, preparation workshops, case studies of labour disputes and role plays. Target audience: This course is suitable for: Employee relations managers HR directors Operations managers in unionised workplaces Negotiation team members Public sector HR Destinations: Vienna, Dubai, Istanbul, Cape Town, Rome, Barcelona, Amsterdam, Kuala Lumpur, London, Paris, Frankfurt Course objectives: - Explain labour relations frameworks - Prepare for collective bargaining - Plan negotiation strategy and mandates - Negotiate effectively with representatives - Manage disputes and industrial action risks - Implement agreements and build partnership Target competencies: - Bargaining preparation - Negotiation - Dispute management - Relationship building - Agreement implementation Course outline: - Day 1: Labour Relations Frameworks. Legal frameworks Roles of unions and councils Relationship styles Exercise - Day 2: Preparation. Data and costing Mandates Bargaining team Workshop - Day 3: Negotiation. Strategy and tactics Proposals and counterproposals Deadlock Simulation - Day 4: Disputes. Dispute procedures Industrial action Mediation Case study - Day 5: Partnership. Implementing agreements Joint committees Long-term relations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19225 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19225 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19226 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19226 - Istanbul | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19227 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19227 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19228 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19228 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19229 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19229 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19230 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19230 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19231 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19231 - Amsterdam | 2027-04-12 to 2027-04-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19232 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19232 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19233 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19233 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19234 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19234 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19235 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19235 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19236 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19236 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19237 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19237 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19238 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19238 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19239 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19239 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19240 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19240 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19241 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19241 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19242 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19242 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19243 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19243 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19244 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19244 ## Talent Management for High Potentials URL: https://smarthorizon.uk/course/talent-management-for-high-potentials Brochure: https://smarthorizon.uk/course/talent-management-for-high-potentials/brochure.pdf Course reference: talent-management-for-high-potentials Catalogue record updated: 2026-10-25T19:22:32.853Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: High-potential employees are future leaders and key experts, but they leave if they are not challenged and recognised. This course explains how to identify high potentials, design development experiences, provide coaching and sponsorship, manage career conversations and retain top talent. Why attend: Losing high potentials undermines succession and innovation. You will learn to develop and keep your best people. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Talent assessment exercises, programme design workshops, career conversation practice and case studies. Target audience: This course is suitable for: Talent managers HR business partners Senior leaders L&D professionals Line managers of high potentials Destinations: Rome, Cape Town, Frankfurt, Dubai, London, Vienna, Kuala Lumpur, Barcelona, Istanbul, Amsterdam, Paris Course objectives: - Define potential and identification criteria - Assess and select high potentials fairly - Design challenging development experiences - Provide coaching, mentoring and sponsorship - Hold effective career conversations - Retain and track high-potential talent Target competencies: - Potential assessment - Development design - Sponsorship - Career conversations - Retention Course outline: - Day 1: Understanding Potential. Performance versus potential Models of potential Risks Exercise - Day 2: Identification. Assessment methods Talent reviews Transparency Workshop - Day 3: Development. Stretch assignments Programmes Global mobility Exercise - Day 4: Support. Coaching and mentoring Sponsorship Career conversations Role play - Day 5: Retention. Flight risks Recognition Tracking progress Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19245 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19245 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19246 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19246 - Frankfurt | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19247 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19247 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19248 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19248 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19249 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19249 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19250 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19250 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19251 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19251 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19252 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19252 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19253 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19253 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19254 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19254 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19255 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19255 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19256 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19256 - Kuala Lumpur | 2027-08-02 to 2027-08-06 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19257 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19257 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19258 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19258 - Istanbul | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19259 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19259 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19260 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19260 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19261 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19261 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19262 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19262 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19263 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19263 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19264 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19264 ## Strategic HR for Executives URL: https://smarthorizon.uk/course/strategic-hr-for-executives Brochure: https://smarthorizon.uk/course/strategic-hr-for-executives/brochure.pdf Course reference: strategic-hr-for-executives Catalogue record updated: 2026-10-25T19:22:32.864Z Category: Human Resources Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: People are central to every strategy, yet HR is often treated as an administrative function. This course helps executives and senior HR leaders align people strategy with business strategy: workforce capability, culture, leadership, organisation design, reward and HR operating models that support growth and transformation. Why attend: Strategies fail without the right people and culture. You will learn to make people strategy a driver of business performance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Executive case studies, strategy alignment workshops, HR operating model exercises and peer discussion. Target audience: This course is suitable for: HR directors and CHROs Senior executives General managers HR business partner leaders Board members Destinations: Istanbul, Cape Town, Paris, Amsterdam, London, Frankfurt, Rome, Barcelona, Dubai, Vienna, Kuala Lumpur Course objectives: - Link people strategy to business strategy - Identify critical workforce capabilities - Shape culture and leadership priorities - Design effective HR operating models - Use people data for strategic decisions - Lead HR transformation Target competencies: - Strategic alignment - Capability planning - Culture leadership - Operating model design - People analytics Course outline: - Day 1: People and Strategy. HR’s strategic role Strategy-to-people linkage Case study Exercise - Day 2: Capabilities and Workforce. Critical capabilities Build, buy, borrow Workforce scenarios Workshop - Day 3: Culture and Leadership. Culture diagnosis Leadership pipeline Change Exercise - Day 4: HR Operating Model. Business partners, centres of expertise and services Technology Cost Case study - Day 5: Leading HR Transformation. Priorities Metrics Stakeholders Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19265 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19265 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19266 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19266 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19267 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19267 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19268 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19268 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19269 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19269 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19270 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19270 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19271 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19271 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19272 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19272 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19273 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19273 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19274 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19274 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19275 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19275 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19276 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19276 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19277 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19277 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19278 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19278 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19279 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19279 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19280 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19280 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19281 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19281 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19282 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19282 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19283 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19283 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19284 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19284 ## Statistical Forecasting for Supply Chain Planners URL: https://smarthorizon.uk/course/statistical-forecasting-for-supply-chain-planners Brochure: https://smarthorizon.uk/course/statistical-forecasting-for-supply-chain-planners/brochure.pdf Course reference: statistical-forecasting-for-supply-chain-planners Catalogue record updated: 2026-10-25T19:26:58.957Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Forecast accuracy drives inventory, service levels and production efficiency. This course teaches supply chain planners practical statistical forecasting: analysing demand history, moving averages and exponential smoothing, trend and seasonality, intermittent demand, measuring forecast error and combining statistics with market intelligence. Why attend: Better forecasts reduce both stock-outs and excess inventory. You will learn methods you can apply immediately in spreadsheets or planning systems. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Spreadsheet forecasting exercises with real demand patterns, error analysis, case studies and planning workshops. Target audience: This course is suitable for: Demand and supply planners Inventory planners Supply chain analysts Sales and operations planning staff Production planners Destinations: Rome, Cape Town, Barcelona, Amsterdam, London, Vienna, Kuala Lumpur, Dubai, Paris, Istanbul, Frankfurt Course objectives: - Analyse demand patterns and data quality - Apply moving average and exponential smoothing methods - Model trend and seasonality - Forecast intermittent and lumpy demand - Measure and monitor forecast accuracy and bias - Combine statistical forecasts with judgement Target competencies: - Statistical forecasting - Data analysis - Error measurement - Seasonality modelling - Consensus forecasting Course outline: - Day 1: Forecasting Foundations. Role of forecasting Demand patterns Data cleansing Exercise - Day 2: Basic Methods. Naive and moving averages Exponential smoothing Choosing parameters Spreadsheet practice - Day 3: Trend and Seasonality. Holt and Holt-Winters Seasonal indices Promotions and events Exercise - Day 4: Accuracy. MAPE, MAD and bias Tracking signals Forecast value added Workshop - Day 5: Judgement and Process. Market intelligence Consensus forecasting Planning process Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19285 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19285 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19286 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19286 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19287 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19287 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19288 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19288 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19289 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19289 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19290 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19290 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19291 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19291 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19292 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19292 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19293 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19293 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19294 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19294 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19295 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19295 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19296 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19296 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19297 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19297 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19298 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19298 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19299 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19299 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19300 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19300 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19301 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19301 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19302 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19302 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19303 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19303 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19304 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19304 ## Inventory Optimisation and Stock Control URL: https://smarthorizon.uk/course/inventory-optimisation-and-stock-control Brochure: https://smarthorizon.uk/course/inventory-optimisation-and-stock-control/brochure.pdf Course reference: inventory-optimisation-and-stock-control Catalogue record updated: 2026-10-25T19:26:58.969Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Inventory ties up cash yet stock-outs lose sales and disrupt operations. This course teaches practical inventory optimisation: ABC and XYZ segmentation, reorder points and safety stock, economic order quantity, service level targets, managing slow-moving and obsolete stock, cycle counting and inventory KPIs. Why attend: Most organisations hold the wrong stock in the wrong places. You will learn to balance service and cost scientifically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Inventory calculations in spreadsheets, segmentation exercises, case studies and policy design workshops. Target audience: This course is suitable for: Inventory and stock controllers Supply chain planners Warehouse managers Procurement staff Finance professionals Destinations: Barcelona, Cape Town, Istanbul, Dubai, Kuala Lumpur, Frankfurt, Paris, Rome, Vienna, London, Amsterdam Course objectives: - Segment inventory by value and variability - Set reorder points and safety stock - Calculate economic order quantities - Align stock policies with service targets - Reduce slow-moving and obsolete stock - Improve record accuracy with cycle counting Target competencies: - Inventory segmentation - Safety stock calculation - Policy design - Obsolescence management - Inventory accuracy Course outline: - Day 1: Inventory Fundamentals. Why hold inventory Costs of inventory KPIs Exercise - Day 2: Segmentation. ABC analysis XYZ variability Policies by segment Workshop - Day 3: Replenishment. Reorder points Safety stock EOQ Calculation practice - Day 4: Excess and Obsolete. Identification Disposal options Prevention Case study - Day 5: Accuracy and Control. Cycle counting Inventory audits Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19305 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19305 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19306 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19306 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19307 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19307 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19308 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19308 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19309 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19309 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19310 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19310 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19311 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19311 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19312 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19312 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19313 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19313 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19314 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19314 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19315 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19315 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19316 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19316 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19317 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19317 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19318 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19318 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19319 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19319 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19320 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19320 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19321 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19321 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19322 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19322 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19323 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19323 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19324 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19324 ## Warehouse Operations and Layout Design URL: https://smarthorizon.uk/course/warehouse-operations-and-layout-design Brochure: https://smarthorizon.uk/course/warehouse-operations-and-layout-design/brochure.pdf Course reference: warehouse-operations-and-layout-design Catalogue record updated: 2026-10-25T19:26:58.975Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Efficient warehouses depend on good layout, slotting and processes. This course covers warehouse operations from receiving to dispatch: layout and flow design, storage systems, slotting, picking methods, labour planning, warehouse management systems, safety and performance measurement. Why attend: Small layout and process changes can significantly increase warehouse productivity. You will learn to design and run efficient warehouses. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Layout design exercises, picking simulations, case studies and KPI workshops. Target audience: This course is suitable for: Warehouse managers and supervisors Logistics managers Distribution centre staff Supply chain engineers Operations managers Destinations: London, Dubai, Rome, Cape Town, Istanbul, Barcelona, Paris, Amsterdam, Frankfurt, Vienna, Kuala Lumpur Course objectives: - Design warehouse layouts for efficient flow - Select suitable storage and handling equipment - Apply slotting principles - Choose picking methods for different profiles - Plan labour and use warehouse management systems - Measure warehouse performance and safety Target competencies: - Layout design - Process optimisation - Labour planning - Systems use - Performance measurement Course outline: - Day 1: Warehouse Fundamentals. Warehouse roles Process flow Cost drivers Exercise - Day 2: Layout and Storage. Layout principles Racking and storage systems Material handling equipment Design workshop - Day 3: Slotting and Picking. Slotting Picking methods Picking productivity Simulation - Day 4: Systems and Labour. Warehouse management systems Labour planning Automation options Case study - Day 5: Performance and Safety. Warehouse KPIs Safety management Improvement plans Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19325 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19325 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19326 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19326 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19327 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19327 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19328 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19328 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19329 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19329 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19330 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19330 - Istanbul | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19331 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19331 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19332 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19332 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19333 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19333 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19334 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19334 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19335 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19335 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19336 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19336 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19337 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19337 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19338 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19338 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19339 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19339 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19340 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19340 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19341 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19341 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19342 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19342 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19343 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19343 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19344 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19344 ## Transport and Fleet Management URL: https://smarthorizon.uk/course/transport-and-fleet-management Brochure: https://smarthorizon.uk/course/transport-and-fleet-management/brochure.pdf Course reference: transport-and-fleet-management Catalogue record updated: 2026-10-25T19:26:58.981Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Transport is often the largest logistics cost and a major safety responsibility. This course covers transport and fleet management: route planning, vehicle selection, fleet ownership models, fuel and cost management, driver management and safety, telematics, regulatory compliance and performance reporting. Why attend: Well-managed fleets reduce cost, emissions and accidents. You will learn practical tools to run a safer and more efficient fleet. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Cost modelling exercises, route planning practice, telematics demonstrations and case studies. Target audience: This course is suitable for: Fleet and transport managers Logistics managers Operations supervisors Procurement staff for vehicles Health and safety officers Destinations: Cape Town, Barcelona, Kuala Lumpur, Rome, Dubai, Amsterdam, Vienna, Frankfurt, London, Paris, Istanbul Course objectives: - Plan routes and loads efficiently - Select vehicles and ownership models - Analyse and control fleet costs - Manage drivers and road safety - Use telematics and fleet systems - Ensure regulatory compliance Target competencies: - Route planning - Cost analysis - Driver management - Telematics use - Compliance Course outline: - Day 1: Transport Fundamentals. Transport modes Cost structure KPIs Exercise - Day 2: Planning. Route planning Load optimisation Scheduling Workshop - Day 3: Fleet Decisions. Vehicle selection Buy, lease or outsource Life cycle costs Exercise - Day 4: Drivers and Safety. Driver recruitment and training Road safety Fatigue Case study - Day 5: Technology and Compliance. Telematics Regulations Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19345 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19345 - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19346 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19346 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19347 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19347 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19348 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19348 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19349 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19349 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19350 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19350 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19351 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19351 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19352 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19352 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19353 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19353 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19354 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19354 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19355 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19355 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19356 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19356 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19357 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19357 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19358 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19358 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19359 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19359 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19360 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19360 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19361 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19361 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19362 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19362 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19363 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19363 - Istanbul | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19364 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19364 ## Strategic Sourcing and Category Management URL: https://smarthorizon.uk/course/strategic-sourcing-and-category-management Brochure: https://smarthorizon.uk/course/strategic-sourcing-and-category-management/brochure.pdf Course reference: strategic-sourcing-and-category-management Catalogue record updated: 2026-10-25T19:26:58.986Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Strategic sourcing moves procurement from buying transactions to managing categories of spend for maximum value. This course covers the category management cycle: spend analysis, market and supplier analysis, category strategies, sourcing approaches, negotiation, implementation and supplier management. Why attend: Category management can deliver sustained savings and innovation. You will learn the full process used by leading procurement teams. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Category analysis exercises, strategy development workshops, case studies and negotiation practice. Target audience: This course is suitable for: Category managers Procurement managers Strategic buyers Supply chain professionals Finance partners Destinations: Cape Town, London, Dubai, Rome, Barcelona, Kuala Lumpur, Istanbul, Vienna, Frankfurt, Paris, Amsterdam Course objectives: - Explain category management principles - Analyse spend and internal requirements - Analyse supply markets and suppliers - Develop category strategies - Select sourcing approaches - Implement and monitor category plans Target competencies: - Spend analysis - Market analysis - Strategy development - Sourcing - Implementation Course outline: - Day 1: Category Management. Concept and benefits Category cycle Stakeholders Exercise - Day 2: Internal Analysis. Spend analysis Requirements Stakeholder needs Workshop - Day 3: Market Analysis. Supply market analysis Supplier positioning Porter’s five forces Exercise - Day 4: Category Strategy. Strategic options Business case Sourcing approach Case study - Day 5: Implementation. Tendering Contracting Performance monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19365 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19365 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19366 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19366 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19367 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19367 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19368 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19368 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19369 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19369 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19370 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19370 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19371 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19371 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19372 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19372 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19373 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19373 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19374 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19374 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19375 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19375 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19376 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19376 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19377 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19377 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19378 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19378 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19379 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19379 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19380 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19380 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19381 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19381 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19382 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19382 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19383 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19383 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19384 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19384 ## Supplier Performance Scorecards URL: https://smarthorizon.uk/course/supplier-performance-scorecards Brochure: https://smarthorizon.uk/course/supplier-performance-scorecards/brochure.pdf Course reference: supplier-performance-scorecards Catalogue record updated: 2026-10-25T19:26:58.992Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: What gets measured gets managed, including supplier performance. This course shows how to design and use supplier scorecards: selecting KPIs for quality, delivery, cost, service and sustainability, collecting data, running performance reviews, driving improvement plans and linking performance to sourcing decisions. Why attend: Without objective measurement, supplier discussions become opinion-based. You will learn to manage suppliers with facts. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scorecard design workshops, data exercises, review meeting role plays and case studies. Target audience: This course is suitable for: Procurement and supplier managers Category managers Quality managers Contract managers Operations managers Destinations: Cape Town, Frankfurt, Dubai, Amsterdam, Vienna, London, Istanbul, Rome, Paris, Barcelona, Kuala Lumpur Course objectives: - Select balanced supplier KPIs - Design scorecard formats and weightings - Collect reliable performance data - Run supplier performance reviews - Agree improvement plans - Use performance in sourcing decisions Target competencies: - KPI design - Data collection - Review facilitation - Improvement planning - Supplier management Course outline: - Day 1: Why Measure Suppliers. Supplier performance management Benefits Pitfalls Exercise - Day 2: Choosing KPIs. Quality, delivery and cost Service and sustainability Weightings Workshop - Day 3: Data. Data sources Validation Supplier self-reporting Exercise - Day 4: Reviews. Review meetings Difficult conversations Improvement plans Role play - Day 5: Using Results. Sourcing decisions Recognition Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19385 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19385 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19386 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19386 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19387 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19387 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19388 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19388 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19389 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19389 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19390 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19390 - Istanbul | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19391 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19391 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19392 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19392 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19393 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19393 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19394 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19394 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19395 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19395 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19396 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19396 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19397 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19397 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19398 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19398 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19399 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19399 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19400 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19400 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19401 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19401 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19402 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19402 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19403 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19403 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19404 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19404 ## Integrated Business Planning for Manufacturers URL: https://smarthorizon.uk/course/integrated-business-planning-for-manufacturers Brochure: https://smarthorizon.uk/course/integrated-business-planning-for-manufacturers/brochure.pdf Course reference: integrated-business-planning-for-manufacturers Catalogue record updated: 2026-10-25T19:26:58.998Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Integrated business planning connects demand, supply, product and financial plans into one monthly management process. This course explains how manufacturers run IBP: process steps, demand and supply reviews, scenario planning, financial reconciliation, the executive meeting and the data and tools that support it. Why attend: Disconnected plans between sales, operations and finance cause shortages, excess and missed targets. You will learn to run one integrated plan. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process simulation, scenario exercises, case studies and maturity assessment. Target audience: This course is suitable for: Supply chain directors Planning managers Finance business partners Sales and marketing managers Operations managers Destinations: Istanbul, Barcelona, Vienna, Dubai, Rome, Cape Town, London, Kuala Lumpur, Paris, Frankfurt, Amsterdam Course objectives: - Explain the integrated business planning process - Run demand and supply review meetings - Reconcile plans with financial targets - Use scenarios to support decisions - Design the executive review meeting - Assess and improve IBP maturity Target competencies: - Process design - Scenario planning - Cross-functional facilitation - Financial integration - Executive decision support Course outline: - Day 1: IBP Foundations. From S&OP to IBP Process overview Benefits Exercise - Day 2: Demand and Product Review. Demand planning Portfolio decisions Assumptions Simulation - Day 3: Supply Review. Capacity and constraints Supply scenarios Inventory plans Workshop - Day 4: Financial Integration. Plan reconciliation Gap closing Scenario evaluation Exercise - Day 5: Executive Review. Decision making Governance Maturity roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19405 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19405 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19406 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19406 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19407 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19407 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19408 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19408 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19409 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19409 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19410 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19410 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19411 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19411 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19412 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19412 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19413 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19413 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19414 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19414 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19415 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19415 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19416 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19416 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19417 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19417 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19418 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19418 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19419 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19419 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19420 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19420 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19421 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19421 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19422 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19422 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19423 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19423 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19424 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19424 ## Supply Chain Disruption Scenario Planning URL: https://smarthorizon.uk/course/supply-chain-disruption-scenario-planning Brochure: https://smarthorizon.uk/course/supply-chain-disruption-scenario-planning/brochure.pdf Course reference: supply-chain-disruption-scenario-planning Catalogue record updated: 2026-10-25T19:26:59.003Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Pandemics, conflicts, extreme weather and supplier failures have shown how fragile supply chains can be. This course teaches scenario planning for supply chain disruption: mapping critical supply networks, identifying vulnerabilities, building disruption scenarios, stress testing, designing mitigation options and creating response playbooks. Why attend: Organisations that rehearse disruptions recover faster. You will learn to prepare your supply chain before the next crisis. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Network mapping exercises, scenario workshops, stress-test simulations and case studies of recent disruptions. Target audience: This course is suitable for: Supply chain managers Risk managers Procurement leaders Operations and planning managers Business continuity professionals Destinations: Frankfurt, Dubai, Barcelona, Amsterdam, Vienna, Kuala Lumpur, Istanbul, Rome, London, Cape Town, Paris Course objectives: - Map critical supply networks and dependencies - Identify single points of failure - Build plausible disruption scenarios - Stress test supply chain plans - Evaluate mitigation options - Create disruption response playbooks Target competencies: - Network mapping - Scenario building - Stress testing - Mitigation design - Response planning Course outline: - Day 1: Supply Chain Risk. Recent disruptions Risk types Resilience concepts Case study - Day 2: Mapping Networks. Multi-tier mapping Critical items Single points of failure Exercise - Day 3: Scenarios. Scenario building Likelihood and impact Stress testing Workshop - Day 4: Mitigation. Dual sourcing and buffers Nearshoring Contracts Exercise - Day 5: Response Playbooks. Early warning Response teams Testing playbooks Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19425 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19425 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19426 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19426 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19427 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19427 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19428 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19428 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19429 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19429 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19430 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19430 - Istanbul | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19431 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19431 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19432 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19432 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19433 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19433 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19434 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19434 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19435 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19435 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19436 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19436 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19437 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19437 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19438 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19438 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19439 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19439 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19440 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19440 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19441 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19441 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19442 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19442 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19443 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19443 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19444 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19444 ## Negotiating with Strategic Suppliers URL: https://smarthorizon.uk/course/negotiating-with-strategic-suppliers Brochure: https://smarthorizon.uk/course/negotiating-with-strategic-suppliers/brochure.pdf Course reference: negotiating-with-strategic-suppliers Catalogue record updated: 2026-10-25T19:26:59.008Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Negotiations with strategic or monopoly suppliers require a different approach from routine price bargaining. This course covers preparing for complex supplier negotiations: understanding supplier economics and power, total cost and value levers, negotiation strategies for long-term relationships, multi-issue deals and managing negotiation teams. Why attend: Strategic suppliers can make or break your operations. You will learn to negotiate agreements that secure value and partnership. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Supplier analysis exercises, negotiation simulations with debriefs and case studies. Target audience: This course is suitable for: Senior buyers and category managers Procurement managers Contract managers Commercial managers Supply chain directors Destinations: Vienna, Paris, Frankfurt, London, Rome, Cape Town, Dubai, Amsterdam, Kuala Lumpur, Istanbul, Barcelona Course objectives: - Analyse supplier power and dependency - Understand supplier cost structures - Identify value levers beyond price - Plan negotiation strategy and team roles - Negotiate multi-issue agreements - Build long-term supplier relationships Target competencies: - Supplier analysis - Negotiation planning - Value creation - Team negotiation - Relationship management Course outline: - Day 1: Strategic Suppliers. Supplier positioning Power and dependency Supplier perspective Exercise - Day 2: Preparation. Cost analysis Value levers Objectives and limits Workshop - Day 3: Strategy. Collaborative versus competitive Team roles Agenda Simulation 1 - Day 4: Complex Negotiations. Multi-issue trade-offs Deadlock Escalation Simulation 2 - Day 5: Relationships. Agreements and follow-up Partnership governance Renegotiation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19445 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19445 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19446 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19446 - Frankfurt | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19447 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19447 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19448 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19448 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19449 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19449 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19450 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19450 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19451 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19451 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19452 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19452 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19453 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19453 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19454 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19454 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19455 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19455 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19456 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19456 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19457 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19457 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19458 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19458 - Istanbul | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19459 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19459 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19460 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19460 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19461 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19461 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19462 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19462 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19463 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19463 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19464 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19464 ## Lean Operations and Waste Reduction URL: https://smarthorizon.uk/course/lean-operations-and-waste-reduction Brochure: https://smarthorizon.uk/course/lean-operations-and-waste-reduction/brochure.pdf Course reference: lean-operations-and-waste-reduction Catalogue record updated: 2026-10-25T19:26:59.013Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Lean thinking helps organisations deliver more value with fewer resources by eliminating waste. This course covers lean principles in operations: identifying the eight wastes, value stream thinking, flow and pull, standard work, visual management and running improvement events in manufacturing and service operations. Why attend: Most processes contain significant hidden waste. You will learn to see it and remove it systematically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Gemba exercises, lean simulations, value stream workshops and case studies. Target audience: This course is suitable for: Operations managers and supervisors Process improvement professionals Production and service team leaders Quality managers Engineers Destinations: Kuala Lumpur, Rome, Cape Town, Dubai, Barcelona, Istanbul, London, Amsterdam, Paris, Frankfurt, Vienna Course objectives: - Explain lean principles and their origins - Identify the eight types of waste - Map value streams - Create flow and pull systems - Apply standard work and visual management - Run kaizen improvement events Target competencies: - Waste identification - Value stream mapping - Flow design - Standard work - Kaizen facilitation Course outline: - Day 1: Lean Thinking. Lean principles Value from the customer view Lean simulation round 1 Exercise - Day 2: Waste. Eight wastes Gemba walks Waste observation Exercise - Day 3: Flow and Pull. Value stream mapping Flow Pull and kanban Simulation round 2 - Day 4: Standard Work and Visual Management. Standard work Visual controls 5S Workshop - Day 5: Kaizen. Improvement events Sustaining gains Lean culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19465 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19465 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19466 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19466 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19467 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19467 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19468 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19468 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19469 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19469 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19470 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19470 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19471 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19471 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19472 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19472 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19473 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19473 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19474 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19474 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19475 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19475 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19476 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19476 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19477 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19477 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19478 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19478 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19479 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19479 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19480 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19480 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19481 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19481 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19482 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19482 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19483 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19483 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19484 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19484 ## Freight Procurement and Carrier Management URL: https://smarthorizon.uk/course/freight-procurement-and-carrier-management Brochure: https://smarthorizon.uk/course/freight-procurement-and-carrier-management/brochure.pdf Course reference: freight-procurement-and-carrier-management Catalogue record updated: 2026-10-25T19:26:59.018Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Freight costs are volatile and carrier performance directly affects customer service. This course covers buying and managing freight: understanding freight markets, tendering road, sea and air freight, rate structures and surcharges, carrier selection, contracts, performance management and freight audit. Why attend: Smarter freight procurement can save significant costs while improving service. You will learn how professional shippers buy and manage transport. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Tender design exercises, rate analysis, carrier scorecards and case studies. Target audience: This course is suitable for: Logistics and transport managers Freight procurement specialists Supply chain managers Procurement professionals Export and import managers Destinations: Cape Town, Vienna, Dubai, Amsterdam, Rome, Barcelona, Istanbul, London, Kuala Lumpur, Paris, Frankfurt Course objectives: - Understand freight markets and pricing - Prepare and run freight tenders - Analyse rates, surcharges and accessorials - Select and contract carriers - Monitor carrier performance - Audit freight invoices Target competencies: - Freight tendering - Rate analysis - Carrier selection - Performance management - Freight audit Course outline: - Day 1: Freight Markets. Road, sea and air markets Market dynamics Pricing drivers Exercise - Day 2: Tendering. Lane data Tender design Bid evaluation Workshop - Day 3: Rates and Contracts. Rate structures Surcharges Contract terms Exercise - Day 4: Carrier Management. Scorecards Reviews Capacity management Case study - Day 5: Freight Audit. Invoice audit Claims Cost reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19485 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19485 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19486 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19486 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19487 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19487 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19488 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19488 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19489 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19489 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19490 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19490 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19491 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19491 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19492 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19492 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19493 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19493 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19494 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19494 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19495 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19495 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19496 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19496 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19497 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19497 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19498 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19498 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19499 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19499 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19500 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19500 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19501 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19501 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19502 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19502 - Paris | 2027-11-29 to 2027-12-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19503 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19503 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19504 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19504 ## Free Zones and Bonded Warehousing URL: https://smarthorizon.uk/course/free-zones-and-bonded-warehousing Brochure: https://smarthorizon.uk/course/free-zones-and-bonded-warehousing/brochure.pdf Course reference: free-zones-and-bonded-warehousing Catalogue record updated: 2026-10-25T19:26:59.022Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Free zones and bonded warehouses allow goods to be stored, processed and re-exported with duty and tax benefits. This course explains how free zones and customs warehousing work, eligibility and licensing, inventory and customs controls, re-export and local sale procedures, compliance risks and how companies use them to improve trade efficiency. Why attend: Used correctly, free zones and bonded storage reduce costs and speed up trade. You will learn the procedures and controls needed to benefit safely. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Procedure walkthroughs, compliance case studies, inventory control exercises and regional examples including Gulf free zones. Target audience: This course is suitable for: Logistics and customs managers Import and export professionals Warehouse managers Trade compliance officers Finance and tax staff Destinations: Rome, Vienna, Dubai, Amsterdam, Cape Town, Kuala Lumpur, Istanbul, London, Paris, Barcelona, Frankfurt Course objectives: - Explain free zone and bonded warehouse concepts - Understand licensing and eligibility - Apply customs procedures for entry, storage and exit - Maintain inventory and customs records - Manage compliance risks and audits - Assess the business benefits of free zones Target competencies: - Customs procedures - Inventory control - Compliance - Trade planning - Record keeping Course outline: - Day 1: Free Zone Concepts. Free zones and bonded warehouses Benefits Global examples Exercise - Day 2: Licensing and Set-Up. Licensing Facility requirements Systems Case study - Day 3: Customs Procedures. Entry and storage Processing Re-export and local sale Workshop - Day 4: Inventory and Records. Inventory reconciliation Customs records Audits Exercise - Day 5: Compliance and Value. Risks and penalties Business case Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19505 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19505 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19506 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19506 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19507 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19507 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19508 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19509 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19509 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19510 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19510 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19511 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19511 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19512 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19512 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19513 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19513 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19514 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19514 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19515 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19515 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19516 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19516 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19517 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19517 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19518 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19519 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19519 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19520 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19520 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19521 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19521 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19522 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19522 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19523 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19523 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19524 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19524 ## Supply Chain Analytics URL: https://smarthorizon.uk/course/supply-chain-analytics Brochure: https://smarthorizon.uk/course/supply-chain-analytics/brochure.pdf Course reference: supply-chain-analytics Catalogue record updated: 2026-10-25T19:26:59.027Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Supply chains generate large volumes of data that can improve planning, cost and service. This course teaches practical supply chain analytics: data preparation, descriptive dashboards, root cause analysis, demand and inventory analytics, network and transport analysis, and building analytics capability in supply chain teams. Why attend: Decisions based on data outperform those based on habit. You will learn analytics techniques that deliver quick wins. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on spreadsheet and BI exercises, case studies and analytics project planning. Target audience: This course is suitable for: Supply chain analysts Planning and logistics managers Procurement analysts Operations managers Business intelligence staff Destinations: Barcelona, Rome, Vienna, Kuala Lumpur, Paris, Istanbul, Dubai, Cape Town, Frankfurt, London, Amsterdam Course objectives: - Prepare and clean supply chain data - Build supply chain dashboards - Analyse service, inventory and cost performance - Use root cause and Pareto analysis - Apply analytics to transport and network questions - Build an analytics roadmap for supply chain Target competencies: - Data preparation - Dashboard building - Performance analysis - Root cause analysis - Analytics planning Course outline: - Day 1: Analytics Foundations. Analytics maturity Supply chain data sources Data quality Exercise - Day 2: Descriptive Analytics. KPIs and dashboards Visualisation Hands-on build Workshop - Day 3: Diagnostic Analysis. Pareto and root cause Service failures Inventory analysis Exercise - Day 4: Advanced Applications. Demand analytics Transport and network analysis Optimisation concepts Case study - Day 5: Building Capability. Tools and skills Analytics projects Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19525 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19525 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19526 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19526 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19527 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19527 - Kuala Lumpur | 2027-02-01 to 2027-02-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19528 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19528 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19529 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19529 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19530 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19530 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19531 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19531 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19532 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19532 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19533 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19533 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19534 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19534 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19535 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19535 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19536 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19536 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19537 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19537 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19538 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19538 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19539 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19539 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19540 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19540 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19541 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19541 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19542 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19542 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19543 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19543 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19544 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19544 ## Contract Management for Procurement Professionals URL: https://smarthorizon.uk/course/contract-management-for-procurement-professionals Brochure: https://smarthorizon.uk/course/contract-management-for-procurement-professionals/brochure.pdf Course reference: contract-management-for-procurement-professionals Catalogue record updated: 2026-10-25T19:26:59.031Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Value promised during sourcing is often lost after the contract is signed. This course covers post-award contract management for procurement: contract mobilisation, obligations tracking, performance and KPIs, change and variations, payments, relationship management, risk and disputes, renewals and exits. Why attend: Strong contract management protects savings and service quality. You will learn to manage contracts actively throughout their life. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Contract review exercises, obligation tracking practice, variation case studies and role plays. Target audience: This course is suitable for: Procurement and contract managers Category managers Contract administrators Operations managers managing suppliers Public sector procurement staff Destinations: Dubai, Cape Town, Barcelona, Vienna, London, Istanbul, Rome, Amsterdam, Paris, Kuala Lumpur, Frankfurt Course objectives: - Mobilise contracts effectively after award - Track obligations and deliverables - Monitor supplier performance against KPIs - Manage changes, variations and payments - Handle disputes and contractual remedies - Plan renewals, re-tendering and exits Target competencies: - Contract administration - Obligation tracking - Performance management - Variation control - Dispute handling Course outline: - Day 1: Contract Management. Contract life cycle Roles Common failures Exercise - Day 2: Mobilisation. Handover from sourcing Contract summaries Obligation registers Workshop - Day 3: Performance. KPIs and service levels Reviews Remedies Exercise - Day 4: Change and Payment. Variations Price adjustments Invoices Case study - Day 5: Disputes and Exits. Dispute resolution Renewal decisions Exit planning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19545 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19545 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19546 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19546 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19547 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19547 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19548 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19548 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19549 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19549 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19550 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19550 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19551 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19551 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19552 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19552 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19553 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19553 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19554 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19554 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19555 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19555 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19556 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19556 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19557 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19557 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19558 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19558 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19559 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19559 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19560 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19560 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19561 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19561 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19562 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19562 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19563 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19563 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19564 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19564 ## Pharmaceutical Supply Chain and GDP Compliance URL: https://smarthorizon.uk/course/pharmaceutical-supply-chain-and-gdp-compliance Brochure: https://smarthorizon.uk/course/pharmaceutical-supply-chain-and-gdp-compliance/brochure.pdf Course reference: pharmaceutical-supply-chain-and-gdp-compliance Catalogue record updated: 2026-10-25T19:26:59.036Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Medicines must be stored and transported under controlled conditions to remain safe and effective. This course covers the pharmaceutical supply chain and Good Distribution Practice: temperature control, qualification of facilities and vehicles, documentation, falsified medicines, recalls, supplier and customer qualification and GDP inspections. Why attend: Distribution failures can put patients at risk and cost licences. You will learn the controls regulators expect throughout the pharmaceutical supply chain. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Regulatory briefings, temperature excursion case studies, documentation exercises and mock inspection. Target audience: This course is suitable for: Pharmaceutical logistics managers Quality and responsible persons Warehouse managers in healthcare Distributors and wholesalers Hospital pharmacy supply staff Destinations: Kuala Lumpur, Barcelona, Cape Town, Dubai, Istanbul, Vienna, Rome, London, Amsterdam, Paris, Frankfurt Course objectives: - Explain the pharmaceutical supply chain and regulations - Apply Good Distribution Practice requirements - Manage temperature-controlled storage and transport - Qualify suppliers, customers and service providers - Handle deviations, returns and recalls - Prepare for GDP inspections Target competencies: - GDP compliance - Cold chain management - Qualification - Deviation handling - Inspection readiness Course outline: - Day 1: Pharma Supply Chain. Structure and stakeholders Regulatory framework Patient safety Exercise - Day 2: Good Distribution Practice. Quality systems Personnel and training Premises and equipment Workshop - Day 3: Temperature Control. Storage conditions Transport validation Excursions Case study - Day 4: Qualification and Security. Supplier and customer qualification Falsified medicines Returns and recalls Exercise - Day 5: Inspections. Inspection process Common findings Readiness plan Mock inspection Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19565 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19565 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19566 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19566 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19567 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19567 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19568 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19568 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19569 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19569 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19570 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19570 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19571 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19571 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19572 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19572 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19573 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19573 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19574 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19574 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19575 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19575 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19576 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19576 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19577 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19577 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19578 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19578 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19579 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19579 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19580 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19580 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19581 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19581 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19582 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19582 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19583 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19583 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19584 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19584 ## Finite Capacity Scheduling for Factories URL: https://smarthorizon.uk/course/finite-capacity-scheduling-for-factories Brochure: https://smarthorizon.uk/course/finite-capacity-scheduling-for-factories/brochure.pdf Course reference: finite-capacity-scheduling-for-factories Catalogue record updated: 2026-10-25T19:26:59.040Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Production schedules that ignore capacity limits cause late orders, overtime and excess work-in-progress. This course teaches finite capacity scheduling: capacity modelling, sequencing rules, bottleneck management with theory of constraints, changeover reduction, scheduling tools and integrating schedules with material planning. Why attend: A realistic schedule is the foundation of on-time delivery. You will learn techniques to schedule factories within their true capacity. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scheduling simulations, bottleneck exercises, tool demonstrations and case studies. Target audience: This course is suitable for: Production planners and schedulers Manufacturing managers Operations engineers Supply chain planners Plant supervisors Destinations: Barcelona, Dubai, Cape Town, London, Rome, Vienna, Amsterdam, Paris, Istanbul, Kuala Lumpur, Frankfurt Course objectives: - Model machine and labour capacity - Apply sequencing and dispatching rules - Identify and manage bottlenecks - Reduce changeover impact on schedules - Use scheduling software effectively - Align schedules with materials and maintenance Target competencies: - Capacity modelling - Sequencing - Bottleneck management - Changeover reduction - Schedule integration Course outline: - Day 1: Scheduling Fundamentals. Infinite versus finite scheduling Capacity concepts KPIs Exercise - Day 2: Sequencing. Dispatching rules Due date performance Batch sizing Simulation - Day 3: Bottlenecks. Theory of constraints Drum-buffer-rope Protecting the bottleneck Workshop - Day 4: Changeovers and Tools. SMED principles Scheduling software Data needs Demonstration - Day 5: Integration. Materials and maintenance Schedule adherence Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19585 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19585 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19586 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19586 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19587 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19587 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19588 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19588 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19589 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19589 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19590 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19590 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19591 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19591 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19592 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19592 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19593 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19593 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19594 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19594 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19595 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19595 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19596 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19596 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19597 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19597 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19598 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19598 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19599 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19599 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19600 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19600 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19601 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19601 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19602 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19602 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19603 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19603 - Frankfurt | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19604 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19604 ## Scope 3 Emissions in Supply Chains URL: https://smarthorizon.uk/course/scope-3-emissions-in-supply-chains Brochure: https://smarthorizon.uk/course/scope-3-emissions-in-supply-chains/brochure.pdf Course reference: scope-3-emissions-in-supply-chains Catalogue record updated: 2026-10-25T19:26:59.045Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: For most companies, the majority of greenhouse gas emissions sit in their supply chain. This course shows procurement and sustainability teams how to measure and reduce scope 3 emissions: screening categories, collecting supplier data, setting supplier targets, low-carbon sourcing, supplier engagement programmes and reporting progress. Why attend: Customers and regulators increasingly expect action on supply chain emissions. You will learn a practical approach that procurement can lead. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Calculation exercises, supplier engagement planning, case studies and reporting workshops. Target audience: This course is suitable for: Procurement and category managers Sustainability managers Supply chain leaders Supplier relationship managers ESG reporting teams Destinations: Cape Town, Rome, Paris, Dubai, Kuala Lumpur, Barcelona, London, Frankfurt, Vienna, Istanbul, Amsterdam Course objectives: - Explain scope 3 categories and their relevance - Screen and prioritise supply chain emissions - Collect and improve supplier emissions data - Set supplier reduction targets - Integrate carbon into sourcing decisions - Report scope 3 progress Target competencies: - Emissions screening - Supplier data management - Target setting - Low-carbon sourcing - Reporting Course outline: - Day 1: Scope 3 Basics. Emissions scopes Supply chain share Regulatory drivers Exercise - Day 2: Screening. Spend-based estimation Hotspot analysis Prioritisation Workshop - Day 3: Supplier Data. Data requests Product carbon footprints Data quality Exercise - Day 4: Reduction. Supplier targets Low-carbon sourcing criteria Engagement programmes Case study - Day 5: Reporting. Disclosure Tracking progress Communication Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19605 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19605 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19606 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19606 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19607 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19607 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19608 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19608 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19609 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19609 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19610 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19610 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19611 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19611 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19612 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19612 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19613 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19613 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19614 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19614 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19615 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19615 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19616 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19616 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19617 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19617 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19618 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19618 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19619 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19619 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19620 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19620 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19621 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19621 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19622 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19622 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19623 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19623 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19624 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19624 ## Spend Analysis and Cost Savings URL: https://smarthorizon.uk/course/spend-analysis-and-cost-savings Brochure: https://smarthorizon.uk/course/spend-analysis-and-cost-savings/brochure.pdf Course reference: spend-analysis-and-cost-savings Catalogue record updated: 2026-10-25T19:26:59.050Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: You cannot manage what you cannot see. This course teaches procurement professionals how to build a spend cube, classify spend, identify savings opportunities, prioritise initiatives, calculate and validate savings and report procurement value credibly to finance and leadership. Why attend: Spend analysis is the starting point of every procurement savings programme. You will learn to turn messy data into a clear savings pipeline. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on spend data exercises, classification practice, opportunity workshops and savings calculation case studies. Target audience: This course is suitable for: Procurement analysts and managers Category managers Finance business partners Procurement directors Cost reduction teams Destinations: Cape Town, Barcelona, Kuala Lumpur, Rome, Dubai, Paris, Vienna, Istanbul, Amsterdam, London, Frankfurt Course objectives: - Extract and cleanse spend data - Classify spend into categories - Analyse spend by supplier, category and business unit - Identify and prioritise savings opportunities - Calculate and validate savings - Report procurement value Target competencies: - Data cleansing - Spend classification - Opportunity analysis - Savings measurement - Value reporting Course outline: - Day 1: Spend Visibility. Why spend analysis Data sources Common issues Exercise - Day 2: Building the Spend Cube. Cleansing and normalisation Classification taxonomies Supplier families Hands-on - Day 3: Finding Opportunities. Fragmentation and maverick spend Price and demand levers Prioritisation Workshop - Day 4: Savings. Savings definitions Validation with finance Tracking Case study - Day 5: Reporting. Dashboards Communicating value Sustaining visibility Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19625 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19625 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19626 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19626 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19627 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19627 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19628 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19628 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19629 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19629 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19630 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19630 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19631 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19631 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19632 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19632 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19633 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19633 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19634 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19634 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19635 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19635 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19636 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19636 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19637 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19637 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19638 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19638 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19639 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19639 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19640 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19640 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19641 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19641 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19642 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19642 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19643 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19643 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19644 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19644 ## Facilities Management Operations URL: https://smarthorizon.uk/course/facilities-management-operations Brochure: https://smarthorizon.uk/course/facilities-management-operations/brochure.pdf Course reference: facilities-management-operations Catalogue record updated: 2026-10-25T19:26:59.055Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Facilities managers keep buildings safe, compliant, comfortable and cost-effective. This course covers facilities operations: hard and soft services, maintenance strategies, service contracts and SLAs, space management, energy and sustainability, health and safety, helpdesks and facilities performance reporting. Why attend: Good facilities management supports productivity and reduces risk and cost. You will learn practical tools to run facilities professionally. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies, service level design exercises, contract review and KPI workshops. Target audience: This course is suitable for: Facilities managers and supervisors Property and estate managers Office and administration managers Maintenance managers Procurement staff buying FM services Destinations: Dubai, Barcelona, Rome, Cape Town, Istanbul, Vienna, Frankfurt, Paris, London, Kuala Lumpur, Amsterdam Course objectives: - Explain the scope of facilities management - Plan maintenance and service delivery - Manage service contracts and SLAs - Optimise space and workplace use - Improve energy and sustainability performance - Measure and report facilities performance Target competencies: - Service management - Contract management - Space planning - Energy management - Performance reporting Course outline: - Day 1: Facilities Management. Scope and services Strategic and operational FM Stakeholders Exercise - Day 2: Maintenance and Services. Maintenance strategies Soft services Helpdesk operations Workshop - Day 3: Contracts and SLAs. Outsourcing models Service levels Performance management Exercise - Day 4: Space and Sustainability. Space utilisation Energy management Sustainability Case study - Day 5: Compliance and Reporting. Health and safety compliance FM KPIs Improvement plans Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19645 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19645 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19646 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19646 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19647 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19647 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19648 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19648 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19649 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19649 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19650 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19650 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19651 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19651 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19652 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19652 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19653 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19653 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19654 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19654 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19655 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19655 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19656 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19656 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19657 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19657 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19658 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19658 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19659 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19659 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19660 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19660 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19661 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19661 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19662 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19662 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19663 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19663 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19664 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19664 ## Materials Management and MRO Spares URL: https://smarthorizon.uk/course/materials-management-and-mro-spares Brochure: https://smarthorizon.uk/course/materials-management-and-mro-spares/brochure.pdf Course reference: materials-management-and-mro-spares Catalogue record updated: 2026-10-25T19:26:59.059Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Maintenance, repair and operations materials are vital to keep plants running, yet they are often poorly managed. This course covers MRO materials management: cataloguing and data standards, criticality analysis, stocking decisions, storeroom operations, repairables, obsolescence and collaboration between maintenance and supply. Why attend: Missing spares cause downtime, while excess spares tie up cash. You will learn to manage MRO materials scientifically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Criticality analysis exercises, catalogue cleansing practice, storeroom case studies and policy workshops. Target audience: This course is suitable for: Materials and stores managers Maintenance planners Reliability engineers Procurement staff for MRO Inventory controllers Destinations: Barcelona, Istanbul, Cape Town, Dubai, Amsterdam, Rome, London, Vienna, Kuala Lumpur, Frankfurt, Paris Course objectives: - Explain MRO materials management challenges - Create consistent catalogue and data standards - Assess spare part criticality - Set stocking policies for spares - Run efficient storerooms - Manage repairables and obsolescence Target competencies: - Catalogue management - Criticality analysis - Stocking policies - Storeroom operations - Cross-functional collaboration Course outline: - Day 1: MRO Fundamentals. Characteristics of MRO Costs and risks KPIs Exercise - Day 2: Catalogue and Data. Naming standards Duplicate removal Bills of materials Workshop - Day 3: Criticality and Stocking. Criticality ranking Stocking decisions Insurance spares Exercise - Day 4: Storerooms. Layout and control Issue and return Preservation Case study - Day 5: Repairables and Obsolescence. Repair loops Obsolescence management Collaboration Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19665 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19665 - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19666 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19666 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19667 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19667 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19668 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19668 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19669 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19669 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19670 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19670 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19671 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19671 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19672 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19672 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19673 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19673 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19674 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19674 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19675 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19675 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19676 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19676 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19677 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19677 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19678 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19678 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19679 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19679 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19680 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19680 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19681 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19681 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19682 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19682 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19683 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19683 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19684 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19684 ## Distribution Network Design URL: https://smarthorizon.uk/course/distribution-network-design Brochure: https://smarthorizon.uk/course/distribution-network-design/brochure.pdf Course reference: distribution-network-design Catalogue record updated: 2026-10-25T19:26:59.064Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The number and location of warehouses and distribution routes shape cost and service for years. This course teaches distribution network design: analysing current networks, demand and cost data, service requirements, scenario modelling, total landed cost, trade-offs between inventory and transport, and implementing network changes. Why attend: Networks designed years ago rarely fit today’s customers and costs. You will learn to evaluate and redesign distribution networks with data. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Network modelling exercises, scenario analysis, case studies and implementation planning. Target audience: This course is suitable for: Supply chain and logistics managers Network planners Operations directors Business analysts Consultants Destinations: Cape Town, Dubai, Vienna, Rome, Amsterdam, Barcelona, Kuala Lumpur, Frankfurt, London, Istanbul, Paris Course objectives: - Analyse current distribution networks - Define service and cost objectives - Model network scenarios - Evaluate total landed cost trade-offs - Select warehouse locations and flows - Plan network implementation Target competencies: - Network analysis - Scenario modelling - Cost trade-offs - Location selection - Implementation planning Course outline: - Day 1: Network Fundamentals. Network components Service versus cost Current state analysis Exercise - Day 2: Data. Demand and order profiles Cost data Service requirements Workshop - Day 3: Modelling. Scenario modelling Optimisation concepts Sensitivity Hands-on - Day 4: Trade-Offs. Inventory versus transport Centralisation Risk and resilience Case study - Day 5: Implementation. Business case Transition plan Risks Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19685 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19685 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19686 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19686 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19687 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19687 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19688 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19688 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19689 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19689 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19690 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19690 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19691 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19691 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19692 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19692 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19693 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19693 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19694 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19694 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19695 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19695 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19696 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19696 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19697 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19697 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19698 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19698 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19699 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19699 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19700 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19700 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19701 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19701 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19702 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19702 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19703 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19703 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19704 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19704 ## Tendering and Bid Evaluation URL: https://smarthorizon.uk/course/tendering-and-bid-evaluation Brochure: https://smarthorizon.uk/course/tendering-and-bid-evaluation/brochure.pdf Course reference: tendering-and-bid-evaluation Catalogue record updated: 2026-10-25T19:26:59.068Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Fair, transparent tendering is essential for value and compliance. This course covers the tender process from planning to award: tender strategy, specifications, evaluation criteria and weightings, bid clarifications, technical and commercial evaluation, best value analysis, award recommendations and debriefing unsuccessful bidders. Why attend: Poor evaluation methods expose organisations to challenge and poor value. You will learn to run defensible, value-focused tenders. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Evaluation exercises with sample bids, criteria design workshops, case studies of tender challenges and debrief role plays. Target audience: This course is suitable for: Procurement officers and managers Tender committee members Contract managers Technical evaluators Public sector procurement staff Destinations: Rome, Barcelona, Dubai, London, Amsterdam, Frankfurt, Cape Town, Vienna, Kuala Lumpur, Paris, Istanbul Course objectives: - Plan tender strategies and timelines - Write clear specifications and requirements - Design evaluation criteria and weightings - Conduct technical and commercial evaluations - Prepare award recommendations - Debrief bidders and handle challenges Target competencies: - Tender planning - Specification writing - Evaluation design - Bid analysis - Debriefing Course outline: - Day 1: Tender Process. Tender types Planning Probity Exercise - Day 2: Specifications. Output and input specifications Requirements Avoiding bias Workshop - Day 3: Evaluation Criteria. Criteria and weightings Scoring scales Price evaluation Exercise - Day 4: Evaluation. Clarifications Technical and commercial evaluation Moderation Simulation - Day 5: Award. Recommendations Debriefing Handling challenges Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19705 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19705 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19706 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19706 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19707 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19707 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19708 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19708 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19709 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19709 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19710 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19710 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19711 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19711 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19712 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19712 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19713 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19713 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19714 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19714 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19715 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19715 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19716 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19716 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19717 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19717 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19718 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19718 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19719 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19719 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19720 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19720 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19721 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19721 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19722 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19722 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19723 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19723 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19724 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19724 ## Operations Strategy and Capacity Planning URL: https://smarthorizon.uk/course/operations-strategy-and-capacity-planning Brochure: https://smarthorizon.uk/course/operations-strategy-and-capacity-planning/brochure.pdf Course reference: operations-strategy-and-capacity-planning Catalogue record updated: 2026-10-25T19:26:59.073Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Operations strategy decides how an organisation will compete through cost, quality, speed, flexibility and service. This course covers operations strategy and long-term capacity planning: aligning operations with business strategy, capacity measurement and forecasting, make-or-buy, facility decisions, technology investment and operations performance objectives. Why attend: Capacity decisions lock in costs and capabilities for years. You will learn to make them strategically rather than reactively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Strategy case studies, capacity modelling exercises, investment appraisal and group workshops. Target audience: This course is suitable for: Operations directors and managers Plant and site managers Supply chain leaders Strategy professionals Engineering managers Destinations: Kuala Lumpur, Vienna, Frankfurt, Rome, Cape Town, London, Barcelona, Paris, Dubai, Amsterdam, Istanbul Course objectives: - Align operations strategy with business strategy - Define operations performance objectives - Measure and forecast capacity needs - Evaluate make-or-buy and outsourcing - Plan facility and technology investments - Monitor operations strategy execution Target competencies: - Strategic alignment - Capacity planning - Investment evaluation - Make-or-buy analysis - Performance management Course outline: - Day 1: Operations Strategy. Role of operations in strategy Performance objectives Trade-offs Exercise - Day 2: Capacity Measurement. Design and effective capacity Utilisation and efficiency Bottlenecks Workshop - Day 3: Long-Term Capacity. Demand forecasting Capacity strategies Timing Exercise - Day 4: Make or Buy. Outsourcing decisions Facilities and location Technology Case study - Day 5: Execution. Roadmaps Measures Review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19725 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19725 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19726 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19726 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19727 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19727 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19728 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19728 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19729 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19729 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19730 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19730 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19731 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19731 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19732 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19732 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19733 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19733 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19734 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19734 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19735 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19735 - Amsterdam | 2027-06-28 to 2027-07-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19736 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19736 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19737 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19737 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19738 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19738 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19739 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19739 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19740 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19740 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19741 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19741 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19742 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19742 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19743 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19743 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19744 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19744 ## Last-Mile Delivery and E-commerce Fulfilment URL: https://smarthorizon.uk/course/last-mile-delivery-and-e-commerce-fulfilment Brochure: https://smarthorizon.uk/course/last-mile-delivery-and-e-commerce-fulfilment/brochure.pdf Course reference: last-mile-delivery-and-e-commerce-fulfilment Catalogue record updated: 2026-10-25T19:26:59.078Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Online shoppers expect fast, cheap and flexible delivery, making last-mile logistics one of the most expensive parts of the supply chain. This course covers e-commerce fulfilment and last-mile delivery: order profiles, fulfilment centre design, delivery models, carriers and gig platforms, returns, customer communication and cost-to-serve. Why attend: Delivery experience drives repeat purchases. You will learn to design fulfilment and delivery that customers love and the business can afford. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies, cost-to-serve modelling, delivery model comparisons and process design workshops. Target audience: This course is suitable for: E-commerce operations managers Logistics and fulfilment managers Retail supply chain staff Delivery service managers Start-up founders Destinations: Istanbul, Cape Town, London, Vienna, Rome, Dubai, Paris, Barcelona, Amsterdam, Kuala Lumpur, Frankfurt Course objectives: - Analyse e-commerce order profiles - Design fulfilment processes and layouts - Compare last-mile delivery models - Manage carriers and delivery partners - Handle returns efficiently - Measure cost-to-serve and customer experience Target competencies: - Fulfilment design - Delivery model selection - Partner management - Returns management - Cost-to-serve analysis Course outline: - Day 1: E-commerce Logistics. Customer expectations Order characteristics Cost drivers Exercise - Day 2: Fulfilment. Fulfilment centre design Picking and packing Automation options Workshop - Day 3: Last Mile. Delivery models Click and collect and lockers Partner selection Exercise - Day 4: Returns and Customer. Returns process Tracking and communication Failed deliveries Case study - Day 5: Economics. Cost-to-serve Delivery pricing Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19745 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19745 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19746 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19746 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19747 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19747 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19748 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19748 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19749 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19749 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19750 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19750 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19751 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19751 - Paris | 2027-04-05 to 2027-04-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19752 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19752 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19753 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19753 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19754 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19754 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19755 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19755 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19756 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19756 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19757 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19757 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19758 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19758 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19759 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19759 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19760 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19760 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19761 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19761 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19762 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19762 - Frankfurt | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19763 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19763 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19764 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19764 ## Supplier Development Programmes URL: https://smarthorizon.uk/course/supplier-development-programmes Brochure: https://smarthorizon.uk/course/supplier-development-programmes/brochure.pdf Course reference: supplier-development-programmes Catalogue record updated: 2026-10-25T19:26:59.084Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Instead of switching suppliers, many organisations get better results by developing them. This course covers supplier development: selecting suppliers for development, capability assessments, joint improvement projects, technical support and training, incentives, measuring results and building strategic partnerships including local supplier development. Why attend: A capable supply base is a competitive advantage. You will learn to raise supplier performance in a structured way. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Assessment exercises, programme design workshops, case studies of supplier development and role plays. Target audience: This course is suitable for: Supplier development managers Procurement and quality managers Supply chain managers Local content officers Category managers Destinations: Vienna, Dubai, Istanbul, Frankfurt, Kuala Lumpur, Rome, Paris, Amsterdam, Cape Town, Barcelona, London Course objectives: - Explain supplier development objectives - Select suppliers for development - Assess supplier capabilities - Plan joint improvement projects - Provide support and incentives - Measure development outcomes Target competencies: - Capability assessment - Improvement planning - Collaboration - Supplier coaching - Outcome measurement Course outline: - Day 1: Supplier Development. Why develop suppliers Programme types Risks Exercise - Day 2: Selection and Assessment. Selection criteria Capability assessment Gap analysis Workshop - Day 3: Improvement Projects. Joint project planning Lean and quality support Training suppliers Exercise - Day 4: Incentives and Partnership. Incentives Governance Local supplier development Case study - Day 5: Measuring Results. Metrics Reviews Scaling the programme Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19765 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19765 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19766 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19766 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19767 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19767 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19768 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19768 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19769 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19769 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19770 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19770 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19771 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19771 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19772 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19772 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19773 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19773 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19774 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19774 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19775 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19775 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19776 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19776 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19777 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19777 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19778 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19778 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19779 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19779 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19780 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19780 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19781 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19781 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19782 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19782 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19783 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19783 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19784 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19784 ## Incoterms and International Trade Logistics URL: https://smarthorizon.uk/course/incoterms-and-international-trade-logistics Brochure: https://smarthorizon.uk/course/incoterms-and-international-trade-logistics/brochure.pdf Course reference: incoterms-and-international-trade-logistics Catalogue record updated: 2026-10-25T19:26:59.088Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Every international sale must define who pays for transport, insurance and duties and when risk passes. This course explains Incoterms rules in practice, along with international trade documentation, payment methods, customs, transport modes and insurance, so that buyers and sellers avoid costly misunderstandings. Why attend: Choosing the wrong Incoterm can create unexpected costs and disputes. You will learn to select and apply the right terms with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario exercises for each Incoterm, documentation review, case studies of trade disputes and quizzes. Target audience: This course is suitable for: Import and export staff Logistics coordinators Sales and procurement professionals Freight forwarders Finance and trade finance staff Destinations: Istanbul, Cape Town, Rome, Kuala Lumpur, Frankfurt, Amsterdam, London, Vienna, Dubai, Barcelona, Paris Course objectives: - Explain the Incoterms rules and their obligations - Select appropriate Incoterms for different shipments - Understand transport and insurance responsibilities - Prepare key trade documents - Link Incoterms with payment methods - Avoid common trade disputes Target competencies: - Incoterms application - Trade documentation - Risk allocation - Payment methods - Dispute avoidance Course outline: - Day 1: International Trade Basics. Trade flows Parties in a shipment Risk and cost Exercise - Day 2: Incoterms Rules. Rules for any mode Sea and inland waterway rules Choosing terms Scenario practice - Day 3: Transport and Insurance. Transport modes Cargo insurance Liability Exercise - Day 4: Documents and Payment. Commercial and transport documents Letters of credit Documentary collections Workshop - Day 5: Avoiding Disputes. Common mistakes Customs implications Contract drafting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19785 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19785 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19786 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19786 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19787 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19787 - Kuala Lumpur | 2027-02-01 to 2027-02-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19788 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19788 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19789 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19789 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19790 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19790 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19791 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19791 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19792 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19792 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19793 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19793 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19794 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19794 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19795 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19795 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19796 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19796 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19797 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19797 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19798 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19798 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19799 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19799 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19800 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19800 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19801 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19801 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19802 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19802 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19803 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19803 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19804 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19804 ## Purchasing Fundamentals for New Buyers URL: https://smarthorizon.uk/course/purchasing-fundamentals-for-new-buyers Brochure: https://smarthorizon.uk/course/purchasing-fundamentals-for-new-buyers/brochure.pdf Course reference: purchasing-fundamentals-for-new-buyers Catalogue record updated: 2026-10-25T19:26:59.093Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: New buyers need a solid foundation in purchasing processes, ethics and commercial skills. This course covers the purchasing cycle, specifications, supplier sourcing and quotations, price and cost analysis, basic negotiation, purchase orders and contracts, expediting, supplier relationships and procurement ethics. Why attend: Strong fundamentals prevent costly mistakes and build credibility with internal customers. You will gain practical skills to perform confidently in a buying role. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process walkthroughs, quotation comparison exercises, negotiation practice and case studies. Target audience: This course is suitable for: New buyers and purchasing assistants Procurement officers Administrative staff with buying duties Stores and inventory staff Graduates entering procurement Destinations: Barcelona, Frankfurt, Vienna, London, Dubai, Amsterdam, Istanbul, Cape Town, Rome, Kuala Lumpur, Paris Course objectives: - Explain the purchasing cycle and procurement roles - Clarify requirements and specifications - Source suppliers and obtain quotations - Analyse prices and quotations - Negotiate simple purchases - Manage orders, delivery and supplier relationships ethically Target competencies: - Purchasing process - Quotation analysis - Negotiation - Order management - Procurement ethics Course outline: - Day 1: Purchasing Basics. Role of purchasing Purchasing cycle Policies Exercise - Day 2: Requirements and Sourcing. Specifications Finding suppliers Requests for quotation Workshop - Day 3: Price Analysis. Comparing quotations Total cost Price and cost analysis Exercise - Day 4: Negotiation and Orders. Basic negotiation Purchase orders Terms and conditions Role play - Day 5: Delivery and Relationships. Expediting Supplier relationships Ethics and fraud risks Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19805 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19805 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19806 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19806 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19807 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19807 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19808 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19808 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19809 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19809 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19810 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19810 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19811 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19811 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19812 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19812 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19813 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19813 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19814 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19814 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19815 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19815 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19816 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19816 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19817 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19817 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19818 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19818 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19819 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19819 - Paris | 2027-09-27 to 2027-10-01 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19820 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19820 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19821 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19821 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19822 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19822 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19823 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19823 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19824 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19824 ## Public Procurement Principles and Practice URL: https://smarthorizon.uk/course/public-procurement-principles-and-practice Brochure: https://smarthorizon.uk/course/public-procurement-principles-and-practice/brochure.pdf Course reference: public-procurement-principles-and-practice Catalogue record updated: 2026-10-25T19:26:59.097Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Public procurement must deliver value for money while ensuring transparency, fairness and accountability. This course covers public procurement principles, legal frameworks, procurement methods and thresholds, tender documents, evaluation, contract award and challenges, e-procurement and integrity in public purchasing. Why attend: Errors in public procurement lead to audit findings, legal challenges and lost public trust. You will learn compliant and effective practice. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Regulatory briefings, case studies, tender document review, evaluation exercises and integrity scenarios. Target audience: This course is suitable for: Public sector procurement officers Tender committee members Government budget holders Auditors of public bodies Suppliers to government Destinations: Cape Town, Rome, Dubai, Barcelona, Vienna, London, Istanbul, Frankfurt, Paris, Kuala Lumpur, Amsterdam Course objectives: - Explain public procurement principles and frameworks - Select procurement methods and procedures - Prepare compliant tender documents - Evaluate bids transparently - Manage award, standstill and challenges - Promote integrity and prevent corruption Target competencies: - Regulatory compliance - Procedure selection - Tender documentation - Transparent evaluation - Integrity management Course outline: - Day 1: Public Procurement Principles. Value for money and transparency Legal frameworks Roles Exercise - Day 2: Procurement Methods. Open, restricted and negotiated procedures Thresholds Framework agreements Workshop - Day 3: Tender Documents. Specifications Conditions Evaluation criteria Document review - Day 4: Evaluation and Award. Evaluation committees Award decisions Challenges Case study - Day 5: Integrity and Improvement. Corruption risks E-procurement Performance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19825 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19825 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19826 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19826 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19827 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19827 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19828 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19828 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19829 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19829 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19830 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19830 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19831 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19831 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19832 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19832 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19833 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19833 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19834 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19834 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19835 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19835 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19836 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19836 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19837 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19837 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19838 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19838 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19839 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19839 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19840 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19840 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19841 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19841 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19842 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19842 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19843 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19843 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19844 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19844 ## Service Operations Management URL: https://smarthorizon.uk/course/service-operations-management Brochure: https://smarthorizon.uk/course/service-operations-management/brochure.pdf Course reference: service-operations-management Catalogue record updated: 2026-10-25T19:26:59.101Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Service operations differ from manufacturing because customers participate in the process and services cannot be stored. This course covers service design, capacity and demand management, queue management, service quality, workforce scheduling, technology in service delivery and measuring service operations performance. Why attend: Service organisations win or lose customers through operations. You will learn tools to deliver consistent, efficient and high-quality services. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Service blueprinting, queue simulations, scheduling exercises and case studies from banks, hospitals and hospitality. Target audience: This course is suitable for: Service operations managers Branch and customer centre managers Hospitality and healthcare managers Public service managers Process improvement professionals Destinations: Barcelona, Rome, Dubai, Vienna, Frankfurt, Cape Town, Paris, Istanbul, Amsterdam, London, Kuala Lumpur Course objectives: - Explain characteristics of service operations - Design services using blueprints - Match capacity with fluctuating demand - Manage queues and waiting times - Schedule service workforces - Measure service quality and productivity Target competencies: - Service design - Capacity management - Queue management - Workforce scheduling - Performance measurement Course outline: - Day 1: Service Operations. Nature of services Customer participation Performance objectives Exercise - Day 2: Service Design. Service blueprints Front and back office Fail points Workshop - Day 3: Capacity and Demand. Demand management Capacity strategies Queues and waiting Simulation - Day 4: Workforce. Scheduling Skills and flexibility Technology Exercise - Day 5: Measuring Services. Quality and productivity Customer feedback Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19845 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19845 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19846 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19846 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19847 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19847 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19848 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19848 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19849 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19849 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19850 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19850 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19851 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19851 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19852 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19852 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19853 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19853 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19854 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19854 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19855 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19855 - Amsterdam | 2027-06-28 to 2027-07-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19856 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19856 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19857 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19857 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19858 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19858 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19859 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19859 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19860 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19860 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19861 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19861 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19862 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19862 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19863 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19863 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19864 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19864 ## Purchase Order and Invoice Matching Controls URL: https://smarthorizon.uk/course/purchase-order-and-invoice-matching-controls Brochure: https://smarthorizon.uk/course/purchase-order-and-invoice-matching-controls/brochure.pdf Course reference: purchase-order-and-invoice-matching-controls Catalogue record updated: 2026-10-25T19:26:59.106Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Weak controls in purchase-to-pay allow duplicate payments, overbilling and fraud. This course explains purchase order, goods receipt and invoice matching controls: two-way and three-way matching, tolerances, exception handling, vendor master controls, duplicate payment prevention and monitoring with analytics. Why attend: Simple matching controls can prevent significant losses. You will learn how to design and operate them effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Control design exercises, exception analysis, case studies of payment fraud and analytics demonstrations. Target audience: This course is suitable for: Accounts payable managers and staff Procurement officers Finance controllers Internal auditors Shared service staff Destinations: Cape Town, Rome, Vienna, Barcelona, Dubai, London, Amsterdam, Istanbul, Frankfurt, Kuala Lumpur, Paris Course objectives: - Explain purchase-to-pay control objectives - Apply two-way and three-way matching - Set tolerances and manage exceptions - Control vendor master data - Prevent duplicate and fraudulent payments - Monitor controls with analytics Target competencies: - Control design - Exception management - Data integrity - Fraud prevention - Control monitoring Course outline: - Day 1: P2P Controls. Purchase-to-pay risks Control framework Segregation of duties Exercise - Day 2: Matching. Two-way and three-way matching Goods receipt Tolerances Workshop - Day 3: Exceptions. Exception handling Price and quantity variances Approvals Exercise - Day 4: Vendor Master and Fraud. Vendor master controls Duplicate payments Fraud schemes Case study - Day 5: Monitoring. Analytics tests KPIs Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19865 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19865 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19866 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19866 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19867 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19867 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19868 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19868 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19869 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19869 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19870 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19870 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19871 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19871 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19872 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19872 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19873 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19873 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19874 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19874 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19875 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19875 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19876 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19876 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19877 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19877 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19878 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19878 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19879 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19879 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19880 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19880 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19881 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19881 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19882 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19882 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19883 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19883 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19884 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19884 ## Operations Performance Management and KPIs URL: https://smarthorizon.uk/course/operations-performance-management-and-kpis Brochure: https://smarthorizon.uk/course/operations-performance-management-and-kpis/brochure.pdf Course reference: operations-performance-management-and-kpis Catalogue record updated: 2026-10-25T19:26:59.111Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Operations managers need a clear view of performance to make daily and strategic decisions. This course covers operations performance management: designing KPI trees, balancing efficiency, quality, delivery and safety measures, data collection, visual performance boards, review meetings and driving improvement from metrics. Why attend: Too many or poorly chosen KPIs create noise. You will learn to build a focused performance system that drives action. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: KPI tree workshops, dashboard exercises, review meeting simulations and case studies. Target audience: This course is suitable for: Operations managers and supervisors Plant and site managers Performance and improvement specialists Supply chain managers Service managers Destinations: Cape Town, Rome, Frankfurt, Amsterdam, Barcelona, Dubai, Istanbul, Paris, Vienna, London, Kuala Lumpur Course objectives: - Design KPI trees linked to strategy - Select balanced operational measures - Collect reliable performance data - Build visual performance boards - Run effective performance reviews - Turn metrics into improvement actions Target competencies: - KPI design - Data reliability - Visual management - Review facilitation - Improvement focus Course outline: - Day 1: Performance Management. Purpose of measures Leading and lagging indicators Common pitfalls Exercise - Day 2: KPI Trees. From strategy to KPIs Balancing measures Targets Workshop - Day 3: Data and Visuals. Data collection Dashboards and boards Visual standards Exercise - Day 4: Reviews. Daily, weekly and monthly reviews Problem escalation Accountability Simulation - Day 5: Improvement. From data to action Root cause Sustaining Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19885 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19885 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19886 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19886 - Frankfurt | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19887 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19887 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19888 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19888 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19889 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19889 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19890 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19890 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19891 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19891 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19892 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19892 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19893 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19893 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19894 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19894 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19895 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19895 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19896 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19896 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19897 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19897 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19898 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19898 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19899 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19899 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19900 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19900 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19901 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19901 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19902 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19902 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19903 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19903 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19904 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19904 ## Container Yard Planning URL: https://smarthorizon.uk/course/container-yard-planning Brochure: https://smarthorizon.uk/course/container-yard-planning/brochure.pdf Course reference: container-yard-planning Catalogue record updated: 2026-10-25T19:26:59.118Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Container terminals depend on efficient yard planning to keep ships, trucks and trains moving. This course covers container yard operations: yard layout and blocks, stacking strategies, equipment deployment, vessel and gate planning interfaces, reefer and dangerous goods handling, terminal operating systems and productivity measurement. Why attend: Poor yard planning causes rehandling, congestion and delays. You will learn planning techniques that raise terminal productivity. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Yard planning exercises, terminal case studies, simulation of stacking strategies and KPI analysis. Target audience: This course is suitable for: Yard and terminal planners Port operations managers Terminal supervisors Logistics professionals in ports Shipping line operations staff Destinations: Rome, Istanbul, Dubai, Barcelona, Vienna, London, Cape Town, Paris, Amsterdam, Frankfurt, Kuala Lumpur Course objectives: - Explain container terminal and yard processes - Design yard layouts and block allocation - Apply stacking and allocation strategies - Coordinate yard, vessel and gate planning - Handle reefer and dangerous goods safely - Measure yard productivity Target competencies: - Yard planning - Stacking strategy - Equipment deployment - Interface coordination - Productivity measurement Course outline: - Day 1: Terminal Operations. Terminal layout Flows Key performance indicators Exercise - Day 2: Yard Layout. Blocks and capacity Equipment types Traffic flows Workshop - Day 3: Stacking Strategies. Allocation rules Rehandling reduction Import, export and transshipment Simulation - Day 4: Interfaces. Vessel planning Gate and rail Special cargo Case study - Day 5: Systems and Productivity. Terminal operating systems Productivity analysis Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19905 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19905 - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19906 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19906 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19907 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19907 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19908 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19908 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19909 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19909 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19910 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19910 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19911 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19911 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19912 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19912 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19913 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19913 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19914 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19914 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19915 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19915 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19916 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19916 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19917 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19917 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19918 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19918 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19919 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19919 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19920 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19920 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19921 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19921 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19922 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19922 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19923 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19923 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19924 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19924 ## Humanitarian and Emergency Logistics URL: https://smarthorizon.uk/course/humanitarian-and-emergency-logistics Brochure: https://smarthorizon.uk/course/humanitarian-and-emergency-logistics/brochure.pdf Course reference: humanitarian-and-emergency-logistics Catalogue record updated: 2026-11-01T12:51:13.657Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: In disasters and humanitarian crises, logistics determines whether aid reaches people in time. This course covers humanitarian logistics: needs assessment, procurement in emergencies, warehousing and pre-positioning, transport in difficult environments, last-mile distribution, coordination with partners and accountability. Why attend: Humanitarian supply chains save lives when they are well prepared. You will learn principles and practical tools used by experienced humanitarian logisticians. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Emergency simulations, case studies of disaster responses, planning exercises and coordination role plays. Target audience: This course is suitable for: Humanitarian and NGO logisticians Government emergency management staff Supply chain professionals volunteering in crises Military and civil defence logistics staff Donor agency staff Destinations: Amsterdam, Cape Town, Rome, London, Kuala Lumpur, Dubai, Barcelona, Frankfurt, Paris, Vienna, Istanbul Course objectives: - Explain the humanitarian logistics context - Conduct logistics needs assessments - Procure goods and services in emergencies - Manage warehousing and pre-positioned stocks - Plan transport and last-mile distribution - Coordinate with partners and ensure accountability Target competencies: - Emergency logistics planning - Rapid procurement - Warehousing - Distribution - Coordination Course outline: - Day 1: Humanitarian Context. Principles of humanitarian action Actors and coordination Challenges Case study - Day 2: Assessment and Procurement. Needs assessment Emergency procurement Supplier frameworks Exercise - Day 3: Warehousing. Pre-positioning Temporary warehouses Stock control Workshop - Day 4: Transport and Distribution. Access constraints Last-mile distribution Security Simulation - Day 5: Accountability. Tracking and reporting Beneficiary accountability Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19925 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19925 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19926 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19926 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19927 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19927 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19928 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19928 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19929 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19929 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19930 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19930 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19931 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19931 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19932 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19932 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19933 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19933 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19934 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19934 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19935 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19935 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19936 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19936 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19937 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19937 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19938 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19938 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19939 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19939 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19940 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19940 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19941 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19941 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19942 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19942 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19943 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19943 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19944 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19944 ## Supply Chain Digitalisation and Visibility URL: https://smarthorizon.uk/course/supply-chain-digitalisation-and-visibility Brochure: https://smarthorizon.uk/course/supply-chain-digitalisation-and-visibility/brochure.pdf Course reference: supply-chain-digitalisation-and-visibility Catalogue record updated: 2026-10-25T19:26:59.129Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: End-to-end visibility helps supply chains respond faster to problems and opportunities. This course explains how digital technologies improve supply chain visibility and decision making: control towers, track-and-trace, IoT, supplier portals, data integration, analytics and AI, and how to plan a digitalisation roadmap. Why attend: Many supply chains still run on spreadsheets and emails. You will learn how to choose digital solutions that deliver real visibility. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technology demonstrations, maturity assessments, case studies and roadmap workshops. Target audience: This course is suitable for: Supply chain and logistics managers Digital transformation leads Planning managers IT managers supporting supply chain Procurement leaders Destinations: Cape Town, Kuala Lumpur, Paris, Dubai, Barcelona, Rome, Frankfurt, Istanbul, London, Amsterdam, Vienna Course objectives: - Explain supply chain visibility and its value - Describe control towers and track-and-trace solutions - Evaluate IoT, portals and data integration options - Apply analytics and AI in supply chain decisions - Assess digital maturity - Build a digitalisation roadmap Target competencies: - Technology evaluation - Data integration - Analytics awareness - Maturity assessment - Roadmap planning Course outline: - Day 1: Visibility Challenges. Why visibility matters Data silos Use cases Exercise - Day 2: Control Towers. Control tower concepts Alerts and exceptions Case study Demonstration - Day 3: Technologies. Track-and-trace and IoT Supplier portals Integration platforms Workshop - Day 4: Analytics and AI. Predictive analytics AI in planning Data governance Exercise - Day 5: Roadmap. Maturity assessment Business case Implementation plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19945 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19945 - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19946 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19946 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19947 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19947 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19948 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19948 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19949 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19949 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19950 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19950 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19951 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19951 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19952 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19952 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19953 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19953 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19954 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19954 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19955 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19955 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19956 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19956 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19957 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19957 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19958 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19958 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19959 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19959 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19960 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19960 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19961 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19961 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19962 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19962 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19963 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19963 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19964 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19964 ## Lean Warehouse Management URL: https://smarthorizon.uk/course/lean-warehouse-management Brochure: https://smarthorizon.uk/course/lean-warehouse-management/brochure.pdf Course reference: lean-warehouse-management Catalogue record updated: 2026-10-25T19:26:59.135Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Lean principles can transform warehouse productivity, accuracy and safety. This course applies lean thinking to warehousing: identifying waste in receiving, storage, picking and dispatch, 5S, standard work, visual management, flow improvement, daily performance huddles and continuous improvement with warehouse teams. Why attend: Warehouses are full of walking, waiting and searching. You will learn to remove waste and engage teams in improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Gemba exercises, picking simulations, 5S workshops and case studies. Target audience: This course is suitable for: Warehouse managers and supervisors Logistics team leaders Continuous improvement staff Distribution centre managers Operations managers Destinations: Istanbul, Vienna, Barcelona, Frankfurt, Dubai, Kuala Lumpur, Cape Town, Rome, London, Amsterdam, Paris Course objectives: - Identify waste in warehouse processes - Apply 5S and visual management - Create standard work for key tasks - Improve flow from receipt to dispatch - Run daily performance huddles - Engage teams in continuous improvement Target competencies: - Waste identification - 5S - Standard work - Flow improvement - Team engagement Course outline: - Day 1: Lean in Warehousing. Lean principles Warehouse wastes Gemba walk Exercise - Day 2: 5S and Visual Management. 5S steps Visual controls Audits Workshop - Day 3: Standard Work. Task standards Training Productivity Exercise - Day 4: Flow. Receiving to dispatch flow Slotting and travel Simulation Case study - Day 5: Continuous Improvement. Daily huddles Problem solving Sustaining Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19965 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19965 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19966 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19966 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19967 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19967 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19968 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19968 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19969 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19969 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 19970 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19970 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19971 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19971 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19972 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19972 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19973 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19973 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19974 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19974 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19975 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19975 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19976 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19976 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 19977 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19977 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19978 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19978 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19979 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19979 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19980 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19980 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19981 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19981 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19982 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19982 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19983 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19983 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19984 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19984 ## Total Cost of Ownership Analysis URL: https://smarthorizon.uk/course/total-cost-of-ownership-analysis Brochure: https://smarthorizon.uk/course/total-cost-of-ownership-analysis/brochure.pdf Course reference: total-cost-of-ownership-analysis Catalogue record updated: 2026-10-25T19:26:59.140Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The lowest purchase price is often not the lowest cost. This course teaches total cost of ownership analysis: identifying acquisition, operating, maintenance, risk and end-of-life costs, building TCO models, comparing options, using TCO in tenders and negotiations, and communicating TCO results to stakeholders. Why attend: Decisions based on price alone can be expensive over the life of an asset or contract. You will learn to make decisions on total cost. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: TCO modelling exercises, case studies of equipment and service purchases, tender evaluation practice. Target audience: This course is suitable for: Procurement and category managers Engineers and asset managers Finance analysts Project managers Fleet and facilities managers Destinations: London, Vienna, Dubai, Rome, Cape Town, Paris, Frankfurt, Istanbul, Barcelona, Kuala Lumpur, Amsterdam Course objectives: - Explain total cost of ownership concepts - Identify cost elements across the life cycle - Build TCO models in spreadsheets - Compare supplier and product options - Use TCO in tender evaluation and negotiation - Communicate TCO results Target competencies: - Cost modelling - Life cycle analysis - Option comparison - Tender evaluation - Communication Course outline: - Day 1: TCO Concepts. Price versus cost Life cycle costs Applications Exercise - Day 2: Cost Elements. Acquisition costs Operating and maintenance costs Risk and disposal Workshop - Day 3: Building Models. Data gathering Spreadsheet models Discounting Hands-on - Day 4: Using TCO. Tender evaluation Negotiation Supplier collaboration Case study - Day 5: Communicating. Presenting results Sensitivity Embedding TCO Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19985 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19985 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19986 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19986 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19987 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19987 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19988 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19988 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19989 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19989 - Paris | 2027-03-08 to 2027-03-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 19990 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19990 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19991 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19991 - Frankfurt | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19992 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19992 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19993 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19993 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 19994 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19994 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 19995 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19995 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 19996 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19996 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 19997 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19997 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 19998 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19998 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 19999 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-19999 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20000 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20000 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20001 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20001 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20002 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20002 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20003 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20003 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20004 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20004 ## Contract Logistics Tendering URL: https://smarthorizon.uk/course/contract-logistics-tendering Brochure: https://smarthorizon.uk/course/contract-logistics-tendering/brochure.pdf Course reference: contract-logistics-tendering Catalogue record updated: 2026-10-25T19:26:59.144Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Outsourcing warehousing and distribution to logistics providers can improve cost and flexibility, but only with a well-run tender. This course covers contract logistics tendering: defining scope and data packs, provider selection, pricing models, solution evaluation, contract terms, transition planning and governance after go-live. Why attend: Logistics outsourcing failures are often caused by poor tender data and unclear contracts. You will learn to run tenders that lead to successful partnerships. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Data pack preparation exercises, pricing model comparison, case studies and negotiation role plays. Target audience: This course is suitable for: Logistics and supply chain managers Procurement managers for logistics Operations directors Finance business partners Logistics consultants Destinations: Rome, London, Amsterdam, Kuala Lumpur, Vienna, Barcelona, Dubai, Frankfurt, Istanbul, Cape Town, Paris Course objectives: - Decide when to outsource logistics - Prepare tender data packs and requirements - Select and evaluate logistics providers - Compare pricing models - Agree key contract terms and KPIs - Plan transition and ongoing governance Target competencies: - Outsourcing decisions - Tender preparation - Pricing analysis - Contracting - Transition management Course outline: - Day 1: Outsourcing Logistics. Why outsource Risks Provider market Exercise - Day 2: Tender Preparation. Scope and data packs Volumes and profiles Requirements Workshop - Day 3: Evaluation and Pricing. Solution evaluation Open book and transactional pricing Site visits Exercise - Day 4: Contracts. Key terms KPIs and penalties Gain sharing Case study - Day 5: Transition and Governance. Transition planning Governance meetings Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20005 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20005 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20006 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20006 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20007 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20007 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20008 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20008 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20009 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20009 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20010 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20010 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20011 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20011 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20012 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20012 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20013 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20013 - Frankfurt | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20014 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20014 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20015 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20015 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20016 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20016 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20017 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20017 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20018 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20018 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20019 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20019 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20020 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20020 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20021 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20021 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20022 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20022 - Paris | 2027-11-15 to 2027-11-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20023 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20023 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20024 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20024 ## Retail Supply Chain Management URL: https://smarthorizon.uk/course/retail-supply-chain-management Brochure: https://smarthorizon.uk/course/retail-supply-chain-management/brochure.pdf Course reference: retail-supply-chain-management Catalogue record updated: 2026-10-25T19:26:59.152Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Retailers must get the right products to the right stores and channels at the right time, while minimising stock and waste. This course covers retail supply chains: assortment and range planning links, demand forecasting by store, replenishment, distribution centres, omnichannel fulfilment, promotions, markdowns and supplier collaboration. Why attend: Retail margins depend on supply chain excellence. You will learn practices that improve availability and reduce waste. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Retail case studies, replenishment exercises, promotion planning workshops and omnichannel scenarios. Target audience: This course is suitable for: Retail supply chain managers Merchandise planners and allocators Distribution centre managers Store operations managers Supplier account managers Destinations: Rome, Cape Town, Kuala Lumpur, Dubai, Frankfurt, Istanbul, London, Vienna, Barcelona, Amsterdam, Paris Course objectives: - Explain retail supply chain structures - Forecast demand at store and channel level - Design replenishment and allocation processes - Manage promotions and seasonal products - Support omnichannel fulfilment - Collaborate with suppliers on availability Target competencies: - Retail forecasting - Replenishment - Promotion planning - Omnichannel fulfilment - Supplier collaboration Course outline: - Day 1: Retail Supply Chains. Structures and flows Availability and waste KPIs Exercise - Day 2: Forecasting. Store-level forecasting Seasonality Events Workshop - Day 3: Replenishment. Allocation and replenishment Distribution centres Store operations Exercise - Day 4: Promotions and Omnichannel. Promotions Markdowns Online orders from stores Case study - Day 5: Supplier Collaboration. Vendor-managed inventory Data sharing Joint planning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20025 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20025 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20026 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20026 - Kuala Lumpur | 2027-01-04 to 2027-01-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20027 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20027 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20028 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20028 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20029 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20029 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20030 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20030 - Istanbul | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20031 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20031 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20032 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20032 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20033 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20033 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20034 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20034 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20035 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20035 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20036 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20036 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20037 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20037 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20038 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20038 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20039 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20039 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20040 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20040 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20041 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20041 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20042 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20042 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20043 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20043 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20044 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20044 ## Aviation Logistics and Air Cargo Operations URL: https://smarthorizon.uk/course/aviation-logistics-and-air-cargo-operations Brochure: https://smarthorizon.uk/course/aviation-logistics-and-air-cargo-operations/brochure.pdf Course reference: aviation-logistics-and-air-cargo-operations Catalogue record updated: 2026-10-25T19:26:59.161Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Air cargo moves high-value and time-critical goods worldwide under strict safety and security rules. This course covers air cargo operations: market structure, booking and capacity, ULDs and build-up, dangerous goods, security screening, documentation, special cargo such as pharma and perishables, and aviation spare parts logistics. Why attend: Air cargo errors cause delays, fines and safety risks. You will learn how air freight works end to end. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process walkthroughs, documentation exercises, case studies and regulation briefings. Target audience: This course is suitable for: Air cargo and freight forwarding staff Airline cargo personnel Ground handling supervisors Logistics managers shipping by air Aviation maintenance logistics staff Destinations: Barcelona, London, Cape Town, Dubai, Kuala Lumpur, Vienna, Istanbul, Rome, Frankfurt, Paris, Amsterdam Course objectives: - Explain the air cargo market and players - Manage bookings, capacity and pricing - Understand ULDs, build-up and weight and balance basics - Apply dangerous goods and security requirements - Handle special cargo - Manage aviation spare parts logistics Target competencies: - Air cargo processes - Regulatory compliance - Documentation - Special cargo handling - Spare parts logistics Course outline: - Day 1: Air Cargo Industry. Market structure Airlines, forwarders and handlers Capacity Exercise - Day 2: Operations. Booking and acceptance ULDs and build-up Documentation Workshop - Day 3: Safety and Security. Dangerous goods Security screening Regulations Exercise - Day 4: Special Cargo. Pharmaceuticals Perishables and live animals Valuables Case study - Day 5: Aviation Logistics. AOG and spare parts Performance measurement Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20045 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20045 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20046 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20046 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20047 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20047 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20048 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20048 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20049 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20049 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20050 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20050 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20051 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20051 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20052 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20052 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20053 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20053 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20054 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20054 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20055 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20055 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20056 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20056 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20057 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20057 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20058 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20058 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20059 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20059 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20060 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20060 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20061 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20061 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20062 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20062 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20063 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20063 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20064 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20064 ## Fleet Maintenance Planning and Cost Control URL: https://smarthorizon.uk/course/fleet-maintenance-planning-and-cost-control Brochure: https://smarthorizon.uk/course/fleet-maintenance-planning-and-cost-control/brochure.pdf Course reference: fleet-maintenance-planning-and-cost-control Catalogue record updated: 2026-10-25T19:26:59.169Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Vehicle downtime and uncontrolled maintenance costs erode fleet efficiency. This course covers fleet maintenance management: preventive maintenance schedules, inspection regimes, workshop management, parts and tyres, warranty recovery, maintenance data and KPIs, outsourcing decisions and replacement planning. Why attend: A disciplined maintenance programme reduces breakdowns and total fleet cost. You will learn practical planning and control methods. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Schedule design exercises, cost analysis, case studies and workshop management discussions. Target audience: This course is suitable for: Fleet managers Workshop managers Transport supervisors Maintenance planners Procurement staff for fleet services Destinations: Amsterdam, London, Cape Town, Rome, Dubai, Paris, Vienna, Barcelona, Frankfurt, Kuala Lumpur, Istanbul Course objectives: - Design preventive maintenance programmes - Plan inspections and compliance checks - Manage workshops and technicians - Control parts, tyres and warranty claims - Use maintenance data and KPIs - Plan vehicle replacement and outsourcing Target competencies: - Maintenance planning - Cost control - Workshop management - Data analysis - Replacement planning Course outline: - Day 1: Fleet Maintenance. Maintenance objectives Cost drivers KPIs Exercise - Day 2: Preventive Maintenance. Schedules Inspections Compliance Workshop - Day 3: Workshops and Parts. Workshop organisation Parts and tyres Warranty recovery Exercise - Day 4: Data and Costs. Maintenance records Cost analysis Downtime Case study - Day 5: Replacement and Outsourcing. Replacement timing Outsourcing decisions Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20065 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20065 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20066 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20066 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20067 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20067 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20068 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20068 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20069 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20069 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20070 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20070 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20071 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20071 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20072 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20072 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20073 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20073 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20074 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20074 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20075 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20075 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20076 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20076 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20077 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20077 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20078 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20078 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20079 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20079 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20080 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20080 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20081 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20081 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20082 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20082 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20083 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20083 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20084 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20084 ## Category Strategy Development Workshop URL: https://smarthorizon.uk/course/category-strategy-development-workshop Brochure: https://smarthorizon.uk/course/category-strategy-development-workshop/brochure.pdf Course reference: category-strategy-development-workshop Catalogue record updated: 2026-10-25T19:26:59.177Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: This practical workshop takes procurement teams through developing a real category strategy step by step. Participants bring one of their categories and work through requirements, spend and market analysis, supplier positioning, strategic options, risk assessment, business case and implementation plan, receiving coaching and peer review throughout. Why attend: Learning category management by applying it to your own spend produces immediate value. You will leave with a strategy ready to present. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Workshop format with guided templates, coaching, peer challenge sessions and final presentations. Target audience: This course is suitable for: Category managers Senior buyers Procurement teams Sourcing specialists Procurement leaders coaching teams Destinations: Rome, Cape Town, Vienna, London, Paris, Istanbul, Kuala Lumpur, Barcelona, Dubai, Amsterdam, Frankfurt Course objectives: - Define category scope and stakeholder requirements - Analyse spend and demand drivers - Analyse supply market dynamics - Evaluate strategic options - Build the business case and risk assessment - Present an implementation plan Target competencies: - Strategy development - Market analysis - Option evaluation - Business case writing - Presentation Course outline: - Day 1: Category Definition. Scope and segmentation Stakeholders Requirements Workshop on own category - Day 2: Spend and Demand. Spend profile Demand drivers Opportunities Workshop - Day 3: Market Analysis. Market structure Supplier positioning Leverage Workshop - Day 4: Strategy and Business Case. Option evaluation Risks Savings and value Peer challenge - Day 5: Implementation. Plan and milestones Stakeholder buy-in Final presentations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20085 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20085 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20086 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20086 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20087 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20087 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20088 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20088 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20089 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20089 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20090 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20090 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20091 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20091 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20092 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20092 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20093 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20093 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20094 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20094 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20095 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20095 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20096 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20096 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20097 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20097 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20098 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20098 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20099 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20099 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20100 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20100 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20101 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20101 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20102 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20102 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20103 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20103 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20104 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20104 ## Operations Management for Hospitals URL: https://smarthorizon.uk/course/operations-management-for-hospitals Brochure: https://smarthorizon.uk/course/operations-management-for-hospitals/brochure.pdf Course reference: operations-management-for-hospitals Catalogue record updated: 2026-10-25T19:26:59.185Z Category: Operations & Supply Chain Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hospital operations determine waiting times, patient flow, staff workload and cost. This course applies operations management to healthcare: patient flow and bed management, theatre scheduling, outpatient capacity, discharge planning, supplies and logistics, lean in healthcare and operational performance dashboards. Why attend: Better hospital operations mean safer care and shorter waits. You will learn practical tools proven in hospitals worldwide. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hospital case studies, patient flow simulations, scheduling exercises and improvement workshops. Target audience: This course is suitable for: Hospital operations managers Nurse managers and bed managers Healthcare administrators Quality and improvement staff Clinical directors Destinations: Barcelona, Frankfurt, Vienna, Cape Town, London, Dubai, Paris, Kuala Lumpur, Rome, Istanbul, Amsterdam Course objectives: - Analyse patient flow and bottlenecks - Improve bed management and discharge - Schedule theatres and outpatient clinics - Manage hospital supplies and logistics - Apply lean methods in healthcare - Monitor operational performance Target competencies: - Patient flow analysis - Capacity management - Scheduling - Healthcare logistics - Lean improvement Course outline: - Day 1: Hospital Operations. Operations in healthcare Demand and capacity KPIs Exercise - Day 2: Patient Flow. Emergency to ward flow Bed management Discharge planning Simulation - Day 3: Scheduling. Theatre scheduling Outpatient capacity Reducing cancellations Workshop - Day 4: Supplies and Lean. Hospital logistics Lean in healthcare Waste reduction Case study - Day 5: Performance. Operational dashboards Daily huddles Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20105 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20105 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20106 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20106 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20107 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20107 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20108 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20108 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20109 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20109 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20110 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20110 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20111 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20111 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20112 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20112 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20113 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20113 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20114 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20114 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20115 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20115 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20116 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20116 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20117 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20117 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20118 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20118 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20119 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20119 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20120 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20120 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20121 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20121 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20122 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20122 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20123 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20123 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20124 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20124 ## Brand Strategy and Positioning URL: https://smarthorizon.uk/course/brand-strategy-and-positioning Brochure: https://smarthorizon.uk/course/brand-strategy-and-positioning/brochure.pdf Course reference: brand-strategy-and-positioning Catalogue record updated: 2026-10-25T19:31:26.282Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A clear brand position helps customers understand why to choose you and helps employees know what to deliver. This course covers brand strategy: market and customer insight, competitive positioning, brand purpose and values, brand architecture, brand identity and messaging, and measuring brand health over time. Why attend: Weak positioning forces brands to compete on price. You will learn to build a distinctive, credible brand strategy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Brand audits, positioning workshops, case studies of successful repositioning and group strategy presentations. Target audience: This course is suitable for: Brand and marketing managers Marketing directors Product managers Communication professionals Business owners Destinations: Amsterdam, Vienna, Barcelona, Cape Town, Rome, Dubai, Istanbul, London, Kuala Lumpur, Frankfurt, Paris Course objectives: - Analyse customer insight and competitive context - Define brand purpose, values and promise - Develop a clear positioning statement - Design brand architecture for multiple products - Translate strategy into identity and messaging - Measure brand health and equity Target competencies: - Brand analysis - Positioning - Brand architecture - Messaging - Brand measurement Course outline: - Day 1: Brand Foundations. What a brand is Brand equity Brand audit Exercise - Day 2: Insight and Competition. Customer insight Competitive mapping Differentiation Workshop - Day 3: Positioning. Purpose and values Positioning statements Proof points Exercise - Day 4: Architecture and Identity. Brand architecture Visual and verbal identity Messaging hierarchy Case study - Day 5: Brand Health. Tracking studies KPIs Brand roadmap Final presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20125 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20125 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20126 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20126 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20127 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20127 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20128 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20128 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20129 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20129 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20130 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20130 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20131 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20131 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20132 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20132 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20133 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20133 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20134 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20134 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20135 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20135 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20136 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20136 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20137 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20137 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20138 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20138 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20139 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20139 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20140 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20140 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20141 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20141 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20142 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20142 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20143 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20143 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20144 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20144 ## Content Calendars and Editorial Planning URL: https://smarthorizon.uk/course/content-calendars-and-editorial-planning Brochure: https://smarthorizon.uk/course/content-calendars-and-editorial-planning/brochure.pdf Course reference: content-calendars-and-editorial-planning Catalogue record updated: 2026-10-25T19:31:26.294Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Consistent, relevant content builds audiences and trust, but many teams publish reactively. This course teaches editorial planning: content strategy and themes, audience research, content calendars across channels, repurposing, production workflows, approvals and measuring content performance. Why attend: Planned content performs better and costs less to produce. You will learn to run content like a professional editorial team. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Calendar building exercises, workflow design, content audits and case studies. Target audience: This course is suitable for: Content and social media managers Marketing executives Communication officers PR teams Small business marketers Destinations: Vienna, Cape Town, Dubai, Barcelona, Rome, London, Paris, Amsterdam, Frankfurt, Istanbul, Kuala Lumpur Course objectives: - Define content goals and audience needs - Plan themes, pillars and formats - Build multi-channel content calendars - Repurpose content efficiently - Set up production and approval workflows - Measure and improve content performance Target competencies: - Editorial planning - Audience research - Workflow design - Content repurposing - Performance analysis Course outline: - Day 1: Content Strategy. Goals and audiences Content pillars Content audit Exercise - Day 2: Planning. Formats and channels Seasonality and events Calendar building Workshop - Day 3: Production. Briefs Workflows and approvals Tools Exercise - Day 4: Repurposing. One idea, many formats Evergreen content Distribution Case study - Day 5: Measurement. Content KPIs Learning from data Iterating the plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20145 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20145 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20146 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20146 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20147 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20147 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20148 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20148 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20149 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20149 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20150 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20150 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20151 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20151 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20152 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20152 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20153 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20153 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20154 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20154 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20155 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20155 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20156 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20156 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20157 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20157 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20158 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20158 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20159 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20159 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20160 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20160 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20161 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20161 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20162 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20162 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20163 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20163 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20164 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20164 ## Marketing for Industrial and Engineering Companies URL: https://smarthorizon.uk/course/marketing-for-industrial-and-engineering-companies Brochure: https://smarthorizon.uk/course/marketing-for-industrial-and-engineering-companies/brochure.pdf Course reference: marketing-for-industrial-and-engineering-companies Catalogue record updated: 2026-10-25T19:31:26.304Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Industrial buyers make complex, high-value decisions involving engineers, procurement and senior management. This course covers B2B marketing for industrial and engineering firms: understanding buying centres, technical value propositions, content for engineers, trade shows, distributor and channel marketing, digital lead generation and supporting the sales team. Why attend: Industrial marketing is often limited to brochures and exhibitions. You will learn modern methods that generate qualified leads for technical products. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Industrial case studies, value proposition workshops, campaign planning exercises and channel analysis. Target audience: This course is suitable for: Marketing managers in industrial firms Sales engineers Business development managers Product managers Distributor managers Destinations: Frankfurt, Amsterdam, Kuala Lumpur, Rome, London, Cape Town, Istanbul, Dubai, Vienna, Barcelona, Paris Course objectives: - Understand industrial buying behaviour - Map buying centres and decision journeys - Develop technical value propositions - Create content that engages engineers - Plan trade show and channel marketing - Generate and nurture qualified leads Target competencies: - B2B buyer insight - Value proposition design - Technical content - Channel marketing - Lead generation Course outline: - Day 1: Industrial Markets. How industrial buyers decide Buying centres Market segmentation Exercise - Day 2: Value Propositions. Technical value Total cost arguments Proof and references Workshop - Day 3: Content for Engineers. Technical content types Case studies and data sheets Webinars Exercise - Day 4: Channels and Events. Distributors Trade shows Partner marketing Case study - Day 5: Lead Generation. Digital campaigns Lead nurturing Sales alignment Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20165 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20165 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20166 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20166 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20167 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20167 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20168 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20168 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20169 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20169 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20170 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20170 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20171 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20171 - Istanbul | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20172 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20172 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20173 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20173 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20174 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20174 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20175 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20175 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20176 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20176 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20177 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20177 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20178 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20178 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20179 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20179 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20180 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20180 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20181 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20181 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20182 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20182 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20183 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20183 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20184 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20184 ## LinkedIn Strategy for Companies and Executives URL: https://smarthorizon.uk/course/linkedin-strategy-for-companies-and-executives Brochure: https://smarthorizon.uk/course/linkedin-strategy-for-companies-and-executives/brochure.pdf Course reference: linkedin-strategy-for-companies-and-executives Catalogue record updated: 2026-10-25T19:31:26.324Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: LinkedIn is the leading platform for professional reputation, recruitment and B2B marketing. This course teaches how organisations and executives can use LinkedIn strategically: company page optimisation, content planning, executive profiles and thought leadership, employee advocacy, paid campaigns and analytics. Why attend: A strong LinkedIn presence builds credibility with clients, partners and talent. You will learn a practical strategy for both company and personal profiles. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Profile and page reviews, content planning workshops, campaign setup demonstrations and analytics exercises. Target audience: This course is suitable for: Marketing and communication managers Executives and business leaders HR and employer branding teams Business development professionals Consultants and independent professionals Destinations: London, Vienna, Cape Town, Frankfurt, Dubai, Rome, Amsterdam, Barcelona, Istanbul, Kuala Lumpur, Paris Course objectives: - Optimise company pages and executive profiles - Plan engaging professional content - Build executive thought leadership - Run employee advocacy programmes - Use LinkedIn advertising effectively - Measure LinkedIn performance Target competencies: - Profile optimisation - Content planning - Thought leadership - Advocacy - Campaign analytics Course outline: - Day 1: LinkedIn Strategy. Platform audience Goals for companies and leaders Audit Exercise - Day 2: Pages and Profiles. Company page optimisation Executive profiles Personal brand Workshop - Day 3: Content. Content formats Posting rhythm Engagement Exercise - Day 4: Advocacy and Advertising. Employee advocacy Sponsored content Lead generation forms Demonstration - Day 5: Analytics. Key metrics Reporting Strategy refinement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20185 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20185 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20186 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20186 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20187 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20187 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20188 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20188 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20189 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20189 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20190 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20190 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20191 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20191 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20192 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20192 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20193 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20193 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20194 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20194 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20195 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20195 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20196 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20196 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20197 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20197 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20198 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20198 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20199 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20199 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20200 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20200 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20201 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20201 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20202 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20202 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20203 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20203 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20204 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20204 ## Customer Journey Mapping for Marketers URL: https://smarthorizon.uk/course/customer-journey-mapping-for-marketers Brochure: https://smarthorizon.uk/course/customer-journey-mapping-for-marketers/brochure.pdf Course reference: customer-journey-mapping-for-marketers Catalogue record updated: 2026-10-25T19:31:26.334Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customers interact with brands across many touchpoints before and after purchase. This course teaches marketers to map customer journeys: researching customers, building personas, identifying touchpoints and emotions, finding pain points and opportunities, aligning channels and measuring journey performance. Why attend: Marketing that fits the customer journey converts better. You will learn to design campaigns and experiences around how customers really behave. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Persona and journey mapping workshops, customer interview practice and case studies. Target audience: This course is suitable for: Marketing managers Customer experience professionals Digital marketers Product managers Sales managers Destinations: Amsterdam, Cape Town, Rome, Vienna, Dubai, Istanbul, Barcelona, Paris, Frankfurt, London, Kuala Lumpur Course objectives: - Research customer needs and behaviours - Create evidence-based personas - Map journeys across channels - Identify pain points and moments of truth - Design journey-based marketing actions - Measure journey performance Target competencies: - Customer research - Persona development - Journey mapping - Channel alignment - Measurement Course outline: - Day 1: Customer Journeys. Why journeys matter Journey types Examples Exercise - Day 2: Customer Research. Interviews and surveys Data sources Personas Practice - Day 3: Mapping. Stages and touchpoints Emotions Pain points Workshop - Day 4: Designing Actions. Moments of truth Channel alignment Content per stage Exercise - Day 5: Measurement. Journey KPIs Testing Iteration Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20205 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20205 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20206 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20206 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20207 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20207 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20208 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20208 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20209 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20209 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20210 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20210 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20211 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20211 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20212 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20212 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20213 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20213 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20214 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20214 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20215 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20215 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20216 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20216 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20217 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20217 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20218 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20218 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20219 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20219 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20220 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20220 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20221 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20221 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20222 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20222 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20223 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20223 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20224 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20224 ## Marketing Planning and Budgeting URL: https://smarthorizon.uk/course/marketing-planning-and-budgeting Brochure: https://smarthorizon.uk/course/marketing-planning-and-budgeting/brochure.pdf Course reference: marketing-planning-and-budgeting Catalogue record updated: 2026-10-25T19:31:26.347Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A good marketing plan links business goals to target segments, positioning, activities, budget and measures. This course covers annual marketing planning: situation analysis, objectives, segmentation and targeting, marketing mix decisions, campaign planning, budget allocation and performance tracking. Why attend: Without a plan, marketing becomes a list of disconnected activities. You will learn to create a plan that wins management support. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Planning templates, case studies, budget allocation exercises and plan presentations. Target audience: This course is suitable for: Marketing managers and executives Product and brand managers Business owners Sales managers Communication managers Destinations: Dubai, Barcelona, Istanbul, Rome, Cape Town, London, Paris, Vienna, Kuala Lumpur, Frankfurt, Amsterdam Course objectives: - Conduct a marketing situation analysis - Set measurable marketing objectives - Segment, target and position effectively - Plan the marketing mix and campaigns - Allocate and justify marketing budgets - Track performance against the plan Target competencies: - Situation analysis - Objective setting - Segmentation - Budget allocation - Performance tracking Course outline: - Day 1: Planning Foundations. Purpose of marketing plans Plan structure Situation analysis Exercise - Day 2: Objectives and Targeting. SMART objectives Segmentation Targeting and positioning Workshop - Day 3: Marketing Mix. Product, price, place and promotion Campaign planning Channels Exercise - Day 4: Budgeting. Budget methods Allocation Justifying spend Case study - Day 5: Tracking. Marketing KPIs Reporting Plan presentations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20225 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20225 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20226 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20226 - Istanbul | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20227 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20227 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20228 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20228 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20229 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20229 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20230 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20230 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20231 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20231 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20232 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20232 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20233 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20233 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20234 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20234 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20235 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20235 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20236 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20236 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20237 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20237 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20238 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20238 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20239 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20239 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20240 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20240 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20241 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20241 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20242 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20242 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20243 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20243 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20244 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20244 ## Search Engine Optimisation and AI Search Visibility URL: https://smarthorizon.uk/course/search-engine-optimisation-and-ai-search-visibility Brochure: https://smarthorizon.uk/course/search-engine-optimisation-and-ai-search-visibility/brochure.pdf Course reference: search-engine-optimisation-and-ai-search-visibility Catalogue record updated: 2026-10-25T19:31:26.357Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customers now discover organisations through search engines and AI assistants that summarise answers. This course teaches modern SEO and AI search visibility: keyword and intent research, technical SEO, content quality and structure, structured data, links and authority, and how to be cited by AI search tools. Why attend: If you are not found in search and AI answers, you are invisible to many buyers. You will learn practical steps to grow organic visibility. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Site audits, keyword research practice, content optimisation workshops and analytics exercises. Target audience: This course is suitable for: Digital marketers Website and content managers SEO specialists Marketing managers Small business owners Destinations: Barcelona, Vienna, Istanbul, London, Rome, Cape Town, Dubai, Paris, Frankfurt, Amsterdam, Kuala Lumpur Course objectives: - Understand how search engines and AI assistants find and rank content - Research keywords and search intent - Fix common technical SEO issues - Create content that ranks and gets cited - Use structured data effectively - Measure organic search performance Target competencies: - Keyword research - Technical SEO - Content optimisation - Structured data - Search analytics Course outline: - Day 1: How Search Works. Crawling, indexing and ranking AI search and answer engines Audit of a website Exercise - Day 2: Research. Keywords and intent Competitor analysis Topic clusters Workshop - Day 3: Technical SEO. Site structure and speed Indexing issues Structured data Exercise - Day 4: Content and Authority. Helpful content Expertise signals Links and mentions Case study - Day 5: Measurement. Search Console and analytics AI visibility tracking SEO roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20245 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20245 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20246 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20246 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20247 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20247 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20248 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20248 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20249 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20249 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20250 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20250 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20251 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20251 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20252 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20252 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20253 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20253 - Frankfurt | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20254 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20254 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20255 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20255 - Amsterdam | 2027-06-28 to 2027-07-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20256 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20256 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20257 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20257 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20258 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20258 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20259 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20259 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20260 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20260 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20261 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20261 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20262 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20262 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20263 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20263 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20264 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20264 ## Pricing Strategy and Value-Based Pricing URL: https://smarthorizon.uk/course/pricing-strategy-and-value-based-pricing Brochure: https://smarthorizon.uk/course/pricing-strategy-and-value-based-pricing/brochure.pdf Course reference: pricing-strategy-and-value-based-pricing Catalogue record updated: 2026-10-25T19:31:26.367Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Price is the most powerful profit lever, yet it is often set by cost-plus habit or competitor copying. This course teaches pricing strategy: understanding customer value, value-based pricing, price segmentation, discount governance, pricing psychology, price increases and pricing analytics. Why attend: A small improvement in price realisation can raise profit significantly. You will learn to price based on value rather than habit. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Value analysis exercises, pricing simulations, case studies and discount analysis. Target audience: This course is suitable for: Marketing and product managers Sales managers Commercial directors Finance business partners Business owners Destinations: Vienna, Cape Town, Rome, Dubai, Barcelona, London, Paris, Istanbul, Frankfurt, Amsterdam, Kuala Lumpur Course objectives: - Compare cost-based, competitor-based and value-based pricing - Quantify customer value - Design price structures and segmentation - Control discounting and price leakage - Plan and communicate price increases - Use pricing analytics Target competencies: - Value quantification - Price structure design - Discount control - Price communication - Pricing analytics Course outline: - Day 1: Pricing Foundations. Price and profit Pricing approaches Price perception Exercise - Day 2: Customer Value. Value drivers Economic value estimation Willingness to pay Workshop - Day 3: Price Structures. Segmentation Bundling and tiers Psychology Exercise - Day 4: Discounts and Increases. Price waterfalls Discount governance Price increases Simulation - Day 5: Analytics. Pricing data Monitoring realisation Pricing roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20265 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20265 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20266 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20266 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20267 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20267 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20268 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20268 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20269 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20269 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20270 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20270 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20271 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20271 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20272 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20272 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20273 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20273 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20274 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20274 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20275 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20275 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20276 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20276 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20277 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20277 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20278 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20278 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20279 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20279 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20280 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20280 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20281 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20281 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20282 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20282 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20283 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20283 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20284 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20284 ## Survey Design and Questionnaire Development URL: https://smarthorizon.uk/course/survey-design-and-questionnaire-development Brochure: https://smarthorizon.uk/course/survey-design-and-questionnaire-development/brochure.pdf Course reference: survey-design-and-questionnaire-development Catalogue record updated: 2026-10-25T19:31:26.376Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Surveys are only as good as their questions. This course teaches how to design reliable surveys: defining objectives, choosing methods and samples, writing clear questions, scales and response options, avoiding bias, piloting, analysing results and reporting findings. Why attend: Badly designed surveys produce misleading data. You will learn to design surveys that give accurate, useful answers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Question writing clinics, survey critique exercises, tool demonstrations and analysis practice. Target audience: This course is suitable for: Market researchers Marketing and customer experience staff HR and engagement professionals Policy and research officers Quality managers Destinations: London, Rome, Amsterdam, Dubai, Vienna, Cape Town, Istanbul, Barcelona, Paris, Kuala Lumpur, Frankfurt Course objectives: - Define survey objectives and information needs - Choose survey methods and sampling - Write clear, unbiased questions - Select appropriate scales and formats - Pilot and refine questionnaires - Analyse and report survey results Target competencies: - Questionnaire design - Sampling - Bias reduction - Data analysis - Reporting Course outline: - Day 1: Survey Foundations. Uses of surveys Objectives Methods Exercise - Day 2: Sampling. Populations and samples Sample size Response rates Workshop - Day 3: Writing Questions. Question types Wording and bias Scales Clinic - Day 4: Testing. Piloting Survey tools Data quality Exercise - Day 5: Analysis and Reporting. Descriptive analysis Open-ended responses Reporting findings Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20285 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20285 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20286 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20286 - Amsterdam | 2027-01-11 to 2027-01-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20287 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20287 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20288 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20288 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20289 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20289 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20290 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20290 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20291 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20291 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20292 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20292 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20293 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20293 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20294 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20294 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20295 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20295 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20296 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20296 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20297 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20297 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20298 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20298 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20299 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20299 - Paris | 2027-09-27 to 2027-10-01 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20300 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20300 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20301 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20301 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20302 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20302 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20303 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20303 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20304 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20304 ## Copywriting for Business URL: https://smarthorizon.uk/course/copywriting-for-business Brochure: https://smarthorizon.uk/course/copywriting-for-business/brochure.pdf Course reference: copywriting-for-business Catalogue record updated: 2026-10-25T19:31:26.385Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Clear, persuasive copy turns readers into customers. This practical course teaches business copywriting for websites, emails, adverts, brochures and social media: understanding the reader, headlines, benefits over features, structure, tone of voice, calls to action and editing for clarity. Why attend: Good copy sells; vague copy wastes marketing budgets. You will learn techniques to write copy that gets results. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Writing exercises with feedback, before-and-after rewrites, headline workshops and peer review. Target audience: This course is suitable for: Marketing and communication staff Content creators Sales professionals Business owners PR officers Destinations: Cape Town, Barcelona, Rome, Vienna, Dubai, Paris, Frankfurt, Kuala Lumpur, London, Amsterdam, Istanbul Course objectives: - Understand reader motivations - Write compelling headlines - Turn features into benefits - Structure persuasive copy - Adapt tone of voice to brands and channels - Edit copy for clarity and impact Target competencies: - Persuasive writing - Headline writing - Benefit framing - Tone of voice - Editing Course outline: - Day 1: Copywriting Basics. What good copy does Reader focus Research Exercise - Day 2: Headlines and Hooks. Headline formulas Openings Testing Workshop - Day 3: Persuasion. Features to benefits Proof and credibility Calls to action Exercise - Day 4: Channels. Web, email and social copy Adverts Brochures Rewrite clinic - Day 5: Editing. Clarity and brevity Tone consistency Peer review Final portfolio Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20305 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20305 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20306 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20306 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20307 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20307 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20308 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20308 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20309 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20309 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20310 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20310 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20311 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20311 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20312 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20312 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20313 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20313 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20314 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20314 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20315 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20315 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20316 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20316 - Kuala Lumpur | 2027-08-02 to 2027-08-06 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20317 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20317 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20318 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20318 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20319 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20319 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20320 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20320 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20321 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20321 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20322 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20322 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20323 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20323 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20324 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20324 ## Newsletter Marketing for B2B Companies URL: https://smarthorizon.uk/course/newsletter-marketing-for-b2b-companies Brochure: https://smarthorizon.uk/course/newsletter-marketing-for-b2b-companies/brochure.pdf Course reference: newsletter-marketing-for-b2b-companies Catalogue record updated: 2026-11-01T15:01:34.870Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Newsletters remain one of the most effective ways to stay in front of business customers. This course covers B2B newsletter strategy: audience segmentation, valuable content mix, design and readability, list growth and consent, deliverability, automation and measuring opens, clicks and pipeline influence. Why attend: A good newsletter keeps you top of mind until customers are ready to buy. You will learn to create newsletters people look forward to. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Newsletter audits, content planning, design exercises and analytics review. Target audience: This course is suitable for: B2B marketers Content managers Communication managers Sales and business development staff Small business owners Destinations: Dubai, Amsterdam, Paris, Barcelona, London, Istanbul, Kuala Lumpur, Cape Town, Rome, Vienna, Frankfurt Course objectives: - Define newsletter goals and audiences - Plan a valuable content mix - Design readable newsletters - Grow subscriber lists with proper consent - Improve deliverability - Measure engagement and business impact Target competencies: - Newsletter strategy - Content planning - Design - List management - Analytics Course outline: - Day 1: Newsletter Strategy. Role of newsletters Goals Audience Exercise - Day 2: Content. Content mix Editorial voice Calendar Workshop - Day 3: Design. Layout and readability Mobile design Templates Exercise - Day 4: Lists and Deliverability. Consent and privacy List growth Deliverability Case study - Day 5: Measurement. Opens, clicks and conversions Testing Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20325 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20325 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20326 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20326 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20327 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20327 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20328 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20328 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20329 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20329 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20330 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20330 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20331 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20331 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20332 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20332 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20333 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20333 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20334 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20334 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20335 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20335 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20336 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20336 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20337 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20337 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20338 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20338 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20339 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20339 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20340 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20340 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20341 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20341 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20342 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20342 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20343 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20343 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20344 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20344 ## Marketing Attribution and Return on Investment URL: https://smarthorizon.uk/course/marketing-attribution-and-return-on-investment Brochure: https://smarthorizon.uk/course/marketing-attribution-and-return-on-investment/brochure.pdf Course reference: marketing-attribution-and-return-on-investment Catalogue record updated: 2026-10-25T19:31:26.403Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Marketers must show which activities drive revenue. This course explains marketing measurement and attribution: defining conversions, first-touch, last-touch and multi-touch models, marketing mix modelling basics, incrementality testing, calculating ROI and reporting marketing contribution to leadership. Why attend: Without credible measurement, marketing budgets are cut first. You will learn to demonstrate and improve marketing returns. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Attribution model comparisons, ROI calculation exercises, case studies and reporting workshops. Target audience: This course is suitable for: Marketing managers and analysts Digital marketers Marketing directors Finance partners for marketing Agency professionals Destinations: Kuala Lumpur, London, Cape Town, Amsterdam, Dubai, Barcelona, Istanbul, Rome, Vienna, Frankfurt, Paris Course objectives: - Define conversions and marketing outcomes - Compare attribution models - Understand marketing mix modelling - Design incrementality tests - Calculate marketing ROI - Report marketing contribution credibly Target competencies: - Attribution - Experiment design - ROI analysis - Data interpretation - Reporting Course outline: - Day 1: Measuring Marketing. Why measurement matters Outcomes and conversions Data sources Exercise - Day 2: Attribution Models. Single-touch models Multi-touch models Limitations Workshop - Day 3: Advanced Measurement. Marketing mix modelling Incrementality tests Brand effects Case study - Day 4: ROI. Calculating ROI Customer lifetime value Budget decisions Exercise - Day 5: Reporting. Dashboards Presenting to leadership Measurement roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20345 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20345 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20346 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20346 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20347 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20347 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20348 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20348 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20349 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20349 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20350 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20350 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20351 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20351 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20352 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20352 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20353 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20353 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20354 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20354 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20355 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20355 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20356 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20356 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20357 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20357 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20358 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20358 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20359 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20359 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20360 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20360 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20361 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20361 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20362 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20362 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20363 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20363 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20364 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20364 ## Product Launch and Go-to-Market Strategy URL: https://smarthorizon.uk/course/product-launch-and-go-to-market-strategy Brochure: https://smarthorizon.uk/course/product-launch-and-go-to-market-strategy/brochure.pdf Course reference: product-launch-and-go-to-market-strategy Catalogue record updated: 2026-10-25T19:31:26.411Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many products fail at launch because of unclear targeting, weak messaging or poor sales readiness. This course covers go-to-market strategy: market validation, target segments, positioning and messaging, pricing, channel strategy, launch planning, sales enablement and post-launch tracking. Why attend: A strong launch accelerates adoption and revenue. You will learn a structured go-to-market process used by successful product teams. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Launch case studies, go-to-market canvas workshops, messaging exercises and launch plan presentations. Target audience: This course is suitable for: Product managers Marketing managers Business development leaders Start-up founders Sales managers Destinations: Kuala Lumpur, Dubai, Rome, Barcelona, Cape Town, Frankfurt, Vienna, London, Istanbul, Paris, Amsterdam Course objectives: - Validate market demand - Define target segments and positioning - Develop launch messaging - Choose pricing and channels - Plan launch activities and timelines - Enable sales and track adoption Target competencies: - Market validation - Positioning - Launch planning - Sales enablement - Adoption tracking Course outline: - Day 1: Go-to-Market Foundations. Why launches fail Go-to-market components Case study Exercise - Day 2: Market and Positioning. Validation Segments Positioning Workshop - Day 3: Messaging and Pricing. Message architecture Pricing decisions Offers Exercise - Day 4: Channels and Launch Plan. Channel strategy Launch timeline Partners Workshop - Day 5: Enablement and Tracking. Sales enablement Launch metrics Post-launch review Final presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20365 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20365 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20366 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20366 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20367 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20367 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20368 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20368 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20369 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20369 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20370 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20370 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20371 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20371 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20372 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20372 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20373 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20373 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20374 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20374 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20375 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20375 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20376 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20376 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20377 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20377 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20378 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20378 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20379 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20379 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20380 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20380 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20381 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20381 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20382 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20382 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20383 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20383 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20384 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20384 ## Sales Management and Pipeline Development URL: https://smarthorizon.uk/course/sales-management-and-pipeline-development Brochure: https://smarthorizon.uk/course/sales-management-and-pipeline-development/brochure.pdf Course reference: sales-management-and-pipeline-development Catalogue record updated: 2026-11-01T15:00:37.070Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sales managers turn targets into results through people, process and pipeline discipline. This course covers sales management: setting targets and territories, building and managing pipelines, forecasting, coaching salespeople, sales meetings, CRM discipline, incentives and improving win rates. Why attend: Inconsistent pipelines make revenue unpredictable. You will learn to manage sales teams and pipelines with discipline. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Pipeline analysis exercises, coaching role plays, forecasting practice and case studies. Target audience: This course is suitable for: Sales managers and team leaders Business development managers Key account managers moving into management Commercial directors Sales operations staff Destinations: Barcelona, London, Rome, Paris, Frankfurt, Cape Town, Dubai, Amsterdam, Kuala Lumpur, Vienna, Istanbul Course objectives: - Set realistic targets and territories - Build and qualify sales pipelines - Forecast sales accurately - Coach salespeople to improve performance - Use CRM data for management - Design motivating incentives Target competencies: - Pipeline management - Forecasting - Sales coaching - Target setting - Incentive design Course outline: - Day 1: Sales Management. Role of the sales manager Sales process Metrics Exercise - Day 2: Targets and Territories. Target setting Territory design Account segmentation Workshop - Day 3: Pipeline. Pipeline stages Qualification Pipeline reviews Exercise - Day 4: Forecasting and Coaching. Forecast methods Coaching conversations Joint calls Role play - Day 5: Motivation. Incentives Recognition Team meetings Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20385 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20385 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20386 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20386 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20387 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20387 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20388 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20388 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20389 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20389 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20390 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20390 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20391 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20391 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20392 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20392 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20393 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20393 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20394 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20394 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20395 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20395 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20396 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20396 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20397 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20397 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20398 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20398 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20399 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20399 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20400 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20400 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20401 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20401 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20402 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20402 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20403 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20403 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20404 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20404 ## Strategic Account Planning Workshop URL: https://smarthorizon.uk/course/strategic-account-planning-workshop Brochure: https://smarthorizon.uk/course/strategic-account-planning-workshop/brochure.pdf Course reference: strategic-account-planning-workshop Catalogue record updated: 2026-10-25T19:31:26.429Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Large accounts deserve structured plans built with cross-functional input. In this practical workshop, participants build a real account plan for one of their key customers: customer business analysis, relationship mapping, needs and opportunities, value proposition, competitive position, objectives and an action plan, with coaching and peer challenge. Why attend: Most key accounts are managed reactively. You will leave with a strategic plan to grow your most important customer relationship. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Workshop format using participants’ own accounts, templates, coaching and peer review. Target audience: This course is suitable for: Key account managers Business development managers Sales directors Account teams Customer success managers Destinations: Frankfurt, Rome, Barcelona, London, Cape Town, Kuala Lumpur, Paris, Vienna, Dubai, Amsterdam, Istanbul Course objectives: - Analyse the customer’s business and strategy - Map decision makers and relationships - Identify needs and growth opportunities - Develop a tailored value proposition - Assess competitive position - Build an account action plan Target competencies: - Customer analysis - Relationship mapping - Opportunity identification - Value proposition - Account planning Course outline: - Day 1: Customer Business. Customer strategy and challenges Industry trends Customer financial performance Workshop on own account - Day 2: Relationships. Decision making units Relationship mapping Gaps Workshop - Day 3: Opportunities. Needs analysis White space Prioritisation Workshop - Day 4: Value and Competition. Value proposition Competitive position Risks Peer challenge - Day 5: Account Plan. Objectives Action plan Internal support Final presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20405 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20405 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20406 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20406 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20407 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20407 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20408 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20408 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20409 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20409 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20410 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20410 - Kuala Lumpur | 2027-04-05 to 2027-04-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20411 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20411 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20412 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20412 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20413 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20413 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20414 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20414 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20415 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20415 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20416 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20416 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20417 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20417 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20418 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20418 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20419 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20419 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20420 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20420 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20421 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20421 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20422 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20422 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20423 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20423 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20424 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20424 ## Consultative Selling Skills URL: https://smarthorizon.uk/course/consultative-selling-skills Brochure: https://smarthorizon.uk/course/consultative-selling-skills/brochure.pdf Course reference: consultative-selling-skills Catalogue record updated: 2026-10-25T19:31:26.438Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Modern buyers expect salespeople to understand their business and help them solve problems. This course teaches consultative selling: preparing with research, building rapport, asking diagnostic questions, uncovering needs and impact, presenting tailored solutions, handling objections and gaining commitment. Why attend: Product-pushing loses to consultative selling in complex sales. You will learn to sell by helping customers decide well. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Questioning drills, sales call role plays with feedback, case studies and video practice. Target audience: This course is suitable for: Sales representatives and executives Account managers Business development staff Technical sales engineers Customer-facing consultants Destinations: Amsterdam, London, Rome, Dubai, Cape Town, Kuala Lumpur, Barcelona, Istanbul, Vienna, Frankfurt, Paris Course objectives: - Prepare for sales conversations with research - Build rapport and credibility quickly - Use diagnostic questioning to uncover needs - Link solutions to customer business impact - Handle objections constructively - Gain commitment and agree next steps Target competencies: - Questioning - Active listening - Solution presentation - Objection handling - Closing Course outline: - Day 1: Consultative Selling. How buyers buy today Consultative mindset Call preparation Exercise - Day 2: Discovery. Diagnostic questions Listening Uncovering impact Questioning drills - Day 3: Solutions. Tailoring solutions Value statements Presentations Role play - Day 4: Objections. Types of objections Handling techniques Price objections Practice - Day 5: Commitment. Advancing the sale Closing techniques Follow-up Final role plays Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20425 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20425 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20426 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20426 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20427 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20427 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20428 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20428 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20429 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20429 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20430 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20430 - Kuala Lumpur | 2027-03-29 to 2027-04-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20431 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20431 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20432 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20432 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20433 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20433 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20434 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20434 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20435 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20435 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20436 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20436 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20437 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20437 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20438 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20438 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20439 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20439 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20440 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20440 - Paris | 2027-10-11 to 2027-10-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20441 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20441 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20442 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20442 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20443 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20443 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20444 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20444 ## Customer Loyalty and Retention Marketing URL: https://smarthorizon.uk/course/customer-loyalty-and-retention-marketing Brochure: https://smarthorizon.uk/course/customer-loyalty-and-retention-marketing/brochure.pdf Course reference: customer-loyalty-and-retention-marketing Catalogue record updated: 2026-10-25T19:31:26.448Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Keeping customers is far cheaper than winning new ones. This course covers loyalty and retention marketing: measuring retention and lifetime value, understanding churn drivers, loyalty programmes, onboarding and engagement journeys, win-back campaigns, personalisation and customer advocacy. Why attend: Small improvements in retention can transform profitability. You will learn practical strategies to keep and grow customers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Churn analysis exercises, loyalty programme design, campaign planning and case studies. Target audience: This course is suitable for: CRM and loyalty managers Marketing managers Customer experience professionals E-commerce managers Subscription business managers Destinations: Dubai, Cape Town, Vienna, Rome, Istanbul, Barcelona, Paris, Amsterdam, London, Frankfurt, Kuala Lumpur Course objectives: - Measure retention, churn and lifetime value - Identify drivers of churn and loyalty - Design loyalty and rewards programmes - Plan onboarding and engagement journeys - Run win-back campaigns - Turn loyal customers into advocates Target competencies: - Retention analytics - Loyalty design - Lifecycle marketing - Win-back campaigns - Advocacy Course outline: - Day 1: Retention Economics. Value of retention Lifetime value Churn measurement Exercise - Day 2: Understanding Churn. Churn drivers Customer feedback Segmentation Workshop - Day 3: Loyalty Programmes. Programme types Rewards design Economics Case study - Day 4: Lifecycle Journeys. Onboarding Engagement Win-back Exercise - Day 5: Advocacy. Referral programmes Reviews Measuring loyalty Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20445 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20445 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20446 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20446 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20447 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20447 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20448 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20448 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20449 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20449 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20450 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20450 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20451 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20451 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20452 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20452 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20453 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20453 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20454 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20454 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20455 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20455 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20456 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20456 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20457 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20457 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20458 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20458 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20459 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20459 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20460 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20460 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20461 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20461 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20462 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20462 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20463 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20463 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20464 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20464 ## Trade Marketing and Channel Management URL: https://smarthorizon.uk/course/trade-marketing-and-channel-management Brochure: https://smarthorizon.uk/course/trade-marketing-and-channel-management/brochure.pdf Course reference: trade-marketing-and-channel-management Catalogue record updated: 2026-10-25T19:31:26.468Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: For many consumer brands, winning in stores and with distributors is as important as winning consumers. This course covers trade marketing and channel management: channel strategy, distributor selection and management, trade promotions, in-store execution, category management with retailers and measuring trade spend effectiveness. Why attend: Trade spend is often large but poorly measured. You will learn to invest in channels where it creates the most value. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Channel analysis, promotion evaluation exercises, retailer case studies and distributor role plays. Target audience: This course is suitable for: Trade marketing managers Channel and distributor managers Key account managers in FMCG Sales managers Brand managers Destinations: Dubai, Frankfurt, Cape Town, Vienna, London, Rome, Barcelona, Kuala Lumpur, Amsterdam, Paris, Istanbul Course objectives: - Design channel strategies - Select and manage distributors - Plan trade promotions - Improve in-store execution - Collaborate with retailers on categories - Measure trade spend return Target competencies: - Channel strategy - Distributor management - Promotion planning - Retail execution - Trade spend analysis Course outline: - Day 1: Channel Strategy. Channel options Channel conflict Strategy Exercise - Day 2: Distributors. Selection Agreements and targets Performance reviews Role play - Day 3: Trade Promotions. Promotion types Planning Evaluation Workshop - Day 4: Retail Execution. Shelf and display Merchandising Category management Case study - Day 5: Trade Spend. Measuring returns Optimising spend Planning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20465 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20465 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20466 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20466 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20467 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20467 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20468 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20468 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20469 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20469 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20470 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20470 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20471 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20471 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20472 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20472 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20473 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20473 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20474 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20474 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20475 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20475 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20476 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20476 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20477 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20477 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20478 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20478 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20479 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20479 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20480 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20480 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20481 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20481 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20482 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20482 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20483 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20483 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20484 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20484 ## Integrated Marketing Communications URL: https://smarthorizon.uk/course/integrated-marketing-communications Brochure: https://smarthorizon.uk/course/integrated-marketing-communications/brochure.pdf Course reference: integrated-marketing-communications Catalogue record updated: 2026-10-25T19:31:26.486Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customers experience a brand through many channels, so messages must work together. This course covers integrated marketing communications: setting communication objectives, audience insight, big ideas, message consistency, channel planning across paid, owned and earned media, campaign management and evaluation. Why attend: Fragmented communications waste budget and confuse audiences. You will learn to plan campaigns where every channel reinforces the same idea. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Campaign planning workshops, creative brief writing, channel mix exercises and case studies. Target audience: This course is suitable for: Marketing communication managers Brand managers PR and digital managers Agency account managers Marketing executives Destinations: Istanbul, Dubai, Barcelona, Rome, Cape Town, Paris, Amsterdam, London, Kuala Lumpur, Frankfurt, Vienna Course objectives: - Set communication objectives - Develop audience insight - Create campaign ideas and key messages - Plan paid, owned and earned channels - Coordinate campaign execution - Evaluate integrated campaigns Target competencies: - Campaign planning - Insight development - Message consistency - Channel planning - Evaluation Course outline: - Day 1: Integration. What integration means Customer touchpoints Case study Exercise - Day 2: Objectives and Insight. Communication objectives Audience insight Briefs Workshop - Day 3: Ideas and Messages. Big ideas Message architecture Creative briefs Exercise - Day 4: Channels. Paid, owned and earned Media planning basics Timing Workshop - Day 5: Execution and Evaluation. Coordination Measurement Learning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20485 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20485 - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20486 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20486 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20487 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20487 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20488 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20488 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20489 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20489 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20490 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20490 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20491 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20491 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20492 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20492 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20493 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20493 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20494 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20494 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20495 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20495 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20496 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20496 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20497 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20497 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20498 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20498 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20499 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20499 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20500 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20500 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20501 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20501 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20502 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20502 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20503 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20503 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20504 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20504 ## Influencer and Creator Marketing URL: https://smarthorizon.uk/course/influencer-and-creator-marketing Brochure: https://smarthorizon.uk/course/influencer-and-creator-marketing/brochure.pdf Course reference: influencer-and-creator-marketing Catalogue record updated: 2026-10-25T19:31:26.496Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Creators and influencers shape opinions in many markets, from consumer products to B2B services. This course covers influencer marketing: setting goals, finding and vetting creators, briefs and contracts, disclosure and regulation, campaign management, content rights and measuring results. Why attend: Influencer campaigns can build trust fast or damage brands. You will learn to run them professionally and responsibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Creator vetting exercises, brief writing, case studies of successful and failed campaigns and measurement workshops. Target audience: This course is suitable for: Marketing and social media managers Brand managers PR professionals E-commerce marketers Agency staff Destinations: Dubai, Rome, Cape Town, Barcelona, Kuala Lumpur, Frankfurt, Amsterdam, London, Istanbul, Paris, Vienna Course objectives: - Set influencer marketing goals - Identify and vet suitable creators - Write briefs and agree contracts - Comply with disclosure rules - Manage campaigns and content rights - Measure influencer impact Target competencies: - Creator selection - Brief writing - Compliance - Campaign management - Impact measurement Course outline: - Day 1: Influencer Landscape. Creator types Platforms Opportunities and risks Exercise - Day 2: Finding Creators. Search tools Vetting audiences Brand fit Workshop - Day 3: Briefs and Contracts. Campaign briefs Fees and contracts Usage rights Exercise - Day 4: Compliance and Management. Disclosure rules Approvals Crisis risks Case study - Day 5: Measurement. Reach and engagement Conversions Long-term partnerships Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20505 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20505 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20506 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20506 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20507 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20507 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20508 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20508 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20509 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20509 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20510 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20510 - Kuala Lumpur | 2027-03-22 to 2027-03-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20511 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20511 - Frankfurt | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20512 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20512 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20513 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20513 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20514 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20514 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20515 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20515 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20516 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20516 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20517 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20517 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20518 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20518 - Istanbul | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20519 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20519 - Paris | 2027-09-13 to 2027-09-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20520 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20520 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20521 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20521 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20522 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20522 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20523 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20523 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20524 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20524 ## Video Marketing and Storytelling URL: https://smarthorizon.uk/course/video-marketing-and-storytelling Brochure: https://smarthorizon.uk/course/video-marketing-and-storytelling/brochure.pdf Course reference: video-marketing-and-storytelling Catalogue record updated: 2026-10-25T19:31:26.506Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Video is now the most engaging content format across social media, websites and internal channels. This course teaches video marketing: storytelling structures, planning and scripting, low-budget production with smartphones, editing basics, platform-specific formats, distribution and measuring video performance. Why attend: You do not need a big budget to create effective video. You will learn to plan and produce short videos that people watch. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scriptwriting exercises, smartphone filming practice, editing demonstrations and performance review. Target audience: This course is suitable for: Marketing and communication staff Social media managers Content creators Internal communication teams Small business owners Destinations: Rome, Barcelona, London, Vienna, Dubai, Cape Town, Paris, Istanbul, Kuala Lumpur, Amsterdam, Frankfurt Course objectives: - Plan video content aligned to goals - Apply storytelling structures - Write scripts and storyboards - Film good-quality video on a budget - Edit and adapt videos for platforms - Measure video performance Target competencies: - Storytelling - Scriptwriting - Video production - Editing - Video analytics Course outline: - Day 1: Video Strategy. Why video Formats and platforms Goals Exercise - Day 2: Storytelling. Story structures Hooks Scripts and storyboards Workshop - Day 3: Production. Smartphone filming Light and sound Interviews Practice - Day 4: Editing and Formats. Editing basics Subtitles Platform formats Hands-on - Day 5: Distribution and Measurement. Publishing Metrics Improving content Final video Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20525 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20525 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20526 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20526 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20527 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20527 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20528 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20528 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20529 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20529 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20530 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20530 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20531 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20531 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20532 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20532 - Paris | 2027-05-10 to 2027-05-14 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20533 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20533 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20534 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20534 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20535 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20535 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20536 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20536 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20537 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20537 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20538 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20538 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20539 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20539 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20540 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20540 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20541 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20541 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20542 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20542 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20543 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20543 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20544 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20544 ## Marketing for Professional Services URL: https://smarthorizon.uk/course/marketing-for-professional-services Brochure: https://smarthorizon.uk/course/marketing-for-professional-services/brochure.pdf Course reference: marketing-for-professional-services Catalogue record updated: 2026-10-25T19:31:26.515Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Consultancies, law firms, accountants, engineers and training providers sell expertise and trust rather than products. This course covers marketing for professional services: defining niches, thought leadership, relationship and referral marketing, proposals and pitches, client experience, digital presence and business development habits for professionals. Why attend: Professionals often dislike selling, yet growth depends on it. You will learn marketing approaches that suit expertise-based firms. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Niche definition workshops, thought leadership planning, pitch practice and case studies. Target audience: This course is suitable for: Partners and principals in professional firms Marketing managers in services firms Consultants and advisers Business development managers Independent professionals Destinations: Vienna, Rome, Barcelona, Amsterdam, Istanbul, Dubai, Cape Town, London, Kuala Lumpur, Frankfurt, Paris Course objectives: - Define target niches and service positioning - Build thought leadership programmes - Develop referral and relationship marketing - Write winning proposals and pitches - Improve client experience and retention - Create business development routines for professionals Target competencies: - Positioning - Thought leadership - Relationship marketing - Pitching - Client management Course outline: - Day 1: Professional Services Marketing. How clients choose advisers Trust and credibility Positioning Exercise - Day 2: Niches and Offers. Niche selection Service packaging Pricing approaches Workshop - Day 3: Thought Leadership. Content and events Publishing Speaking Exercise - Day 4: Relationships and Pitches. Referral systems Proposals Pitch practice Role play - Day 5: Client Experience. Service quality Client reviews BD routines Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20545 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20545 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20546 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20546 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20547 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20547 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20548 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20548 - Istanbul | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20549 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20549 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20550 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20550 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20551 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20551 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20552 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20552 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20553 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20553 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20554 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20554 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20555 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20555 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20556 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20556 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20557 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20557 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20558 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20558 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20559 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20559 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20560 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20560 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20561 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20561 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20562 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20562 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20563 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20563 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20564 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20564 ## Winning Government Tenders URL: https://smarthorizon.uk/course/winning-government-tenders Brochure: https://smarthorizon.uk/course/winning-government-tenders/brochure.pdf Course reference: winning-government-tenders Catalogue record updated: 2026-10-25T19:31:26.523Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Government contracts offer stable, high-value business but require careful bidding. This course teaches companies how to win public tenders: finding opportunities, bid/no-bid decisions, understanding evaluation criteria, writing compliant and persuasive responses, pricing strategy, social value and handling clarifications and debriefs. Why attend: Many good companies lose public tenders on presentation and compliance. You will learn to bid smarter and win more often. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Tender document analysis, response writing workshops, scoring simulations and case studies. Target audience: This course is suitable for: Bid and proposal managers Business development managers Sales directors in B2G companies Small and medium business owners Technical writers Destinations: Frankfurt, Rome, Istanbul, Barcelona, London, Cape Town, Kuala Lumpur, Vienna, Dubai, Amsterdam, Paris Course objectives: - Find and qualify public sector opportunities - Make disciplined bid/no-bid decisions - Interpret tender requirements and scoring - Write compliant, high-scoring responses - Develop competitive pricing - Learn from debriefs and improve win rates Target competencies: - Opportunity qualification - Requirement analysis - Bid writing - Pricing strategy - Continuous improvement Course outline: - Day 1: Public Sector Market. How government buys Finding opportunities Bid/no-bid Exercise - Day 2: Understanding Tenders. Tender documents Evaluation criteria Compliance matrices Workshop - Day 3: Writing Responses. Answering the question Evidence and case studies Social value Writing practice - Day 4: Pricing and Submission. Pricing strategy Quality checks Submission Exercise - Day 5: After Submission. Clarifications and presentations Debriefs Bid improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20565 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20565 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20566 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20566 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20567 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20567 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20568 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20568 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20569 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20569 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20570 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20570 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20571 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20571 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20572 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20572 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20573 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20573 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20574 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20574 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20575 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20575 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20576 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20576 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20577 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20577 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20578 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20578 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20579 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20579 - Paris | 2027-09-27 to 2027-10-01 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20580 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20580 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20581 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20581 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20582 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20582 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20583 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20583 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20584 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20584 ## Business Writing for Clear Communication URL: https://smarthorizon.uk/course/business-writing-for-clear-communication Brochure: https://smarthorizon.uk/course/business-writing-for-clear-communication/brochure.pdf Course reference: business-writing-for-clear-communication Catalogue record updated: 2026-10-25T19:31:26.532Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Clear writing saves time, prevents mistakes and builds credibility. This course improves business writing for emails, reports, proposals and procedures: planning before writing, structuring messages, plain language, tone, grammar essentials, formatting for readability and editing. Why attend: Unclear writing creates confusion and extra work. You will learn to write documents people understand quickly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Writing exercises with individual feedback, rewriting real documents, peer review and editing practice. Target audience: This course is suitable for: Professionals at all levels Managers and team leaders Administrative staff Technical specialists Customer service staff Destinations: Dubai, Vienna, Cape Town, Kuala Lumpur, Rome, London, Paris, Barcelona, Amsterdam, Frankfurt, Istanbul Course objectives: - Plan documents around reader needs - Structure messages logically - Write in plain, concise language - Use appropriate tone - Format documents for readability - Edit and proofread effectively Target competencies: - Planning - Structure - Plain language - Tone - Editing Course outline: - Day 1: Writing for Readers. Reader-focused writing Purpose and audience Planning Exercise - Day 2: Structure. Bottom line up front Paragraphs and flow Headings Workshop - Day 3: Plain Language. Concise sentences Active voice Jargon Rewrite practice - Day 4: Documents. Emails Reports Proposals and procedures Exercise - Day 5: Editing. Self-editing Grammar essentials Proofreading Final assignment Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20585 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20585 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20586 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20586 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20587 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20587 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20588 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20588 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20589 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20589 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20590 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20590 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20591 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20591 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20592 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20592 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20593 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20593 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20594 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20594 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20595 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20595 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20596 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20596 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20597 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20597 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20598 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20598 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20599 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20599 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20600 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20600 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20601 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20601 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20602 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20602 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20603 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20603 - Istanbul | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20604 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20604 ## Presentation Skills for Professionals URL: https://smarthorizon.uk/course/presentation-skills-for-professionals Brochure: https://smarthorizon.uk/course/presentation-skills-for-professionals/brochure.pdf Course reference: presentation-skills-for-professionals Catalogue record updated: 2026-10-25T19:31:26.546Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Professionals are judged by how they present ideas as well as by the ideas themselves. This practical course builds presentation skills: structuring presentations, designing clear slides, voice and body language, managing nerves, engaging audiences, handling questions and presenting online. Why attend: Confident presenters win support for their ideas. You will practise repeatedly with feedback until you present with impact. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Repeated presentations with video feedback, slide clinics, voice exercises and Q&A practice. Target audience: This course is suitable for: Professionals who present at work Managers and team leaders Technical specialists Sales professionals Graduates and early-career staff Destinations: Paris, Amsterdam, Dubai, Cape Town, Rome, London, Kuala Lumpur, Istanbul, Barcelona, Frankfurt, Vienna Course objectives: - Structure presentations for clarity - Design simple, effective slides - Use voice and body language confidently - Manage presentation nerves - Engage and involve audiences - Handle questions and present online Target competencies: - Structure - Slide design - Delivery - Audience engagement - Q&A handling Course outline: - Day 1: Planning Presentations. Audience and purpose Key messages Structure Short presentation - Day 2: Slides. Slide design principles Data on slides Visuals Slide clinic - Day 3: Delivery. Voice and pace Body language Nerves Video practice - Day 4: Engagement and Q&A. Interaction Stories and examples Handling questions Practice - Day 5: Online and Final. Virtual presenting Hybrid audiences Final presentations Feedback Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20605 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20605 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20606 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20606 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20607 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20607 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20608 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20608 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20609 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20609 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20610 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20610 - Kuala Lumpur | 2027-03-29 to 2027-04-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20611 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20611 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20612 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20612 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20613 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20613 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20614 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20614 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20615 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20615 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20616 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20616 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20617 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20617 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20618 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20618 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20619 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20619 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20620 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20620 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20621 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20621 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20622 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20622 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20623 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20623 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20624 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20624 ## Persuasive Communication and Influence URL: https://smarthorizon.uk/course/persuasive-communication-and-influence Brochure: https://smarthorizon.uk/course/persuasive-communication-and-influence/brochure.pdf Course reference: persuasive-communication-and-influence Catalogue record updated: 2026-10-25T19:31:26.555Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Influence is the ability to change minds and actions without relying on authority. This course teaches persuasive communication: understanding audiences, principles of influence, building credible arguments, emotional and logical appeals, framing, overcoming resistance and ethical persuasion. Why attend: Good ideas only succeed when others are persuaded to support them. You will learn ethical techniques to influence more effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Influence exercises, argument building workshops, role plays and case studies. Target audience: This course is suitable for: Managers and professionals Project leaders Sales and business development staff Communication professionals Advisers and consultants Destinations: Rome, Amsterdam, Vienna, Dubai, Cape Town, Paris, London, Barcelona, Frankfurt, Kuala Lumpur, Istanbul Course objectives: - Analyse audiences and their motivations - Apply principles of influence ethically - Build logical, evidence-based arguments - Use stories and emotion appropriately - Frame messages for different audiences - Overcome resistance and objections Target competencies: - Audience analysis - Argumentation - Framing - Storytelling - Handling resistance Course outline: - Day 1: Foundations of Influence. Influence versus authority Principles of persuasion Ethics Exercise - Day 2: Audiences. Motivations and concerns Stakeholder styles Adapting messages Workshop - Day 3: Arguments. Logic and evidence Structure Stories and emotion Exercise - Day 4: Framing and Resistance. Framing Objections Building agreement Role plays - Day 5: Applying Influence. Meetings Written persuasion Personal plan Final role play Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20625 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20625 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20626 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20626 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20627 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20627 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20628 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20628 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20629 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20629 - Paris | 2027-03-08 to 2027-03-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20630 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20630 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20631 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20631 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20632 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20632 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20633 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20633 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20634 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20634 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20635 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20635 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20636 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20636 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20637 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20637 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20638 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20638 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20639 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20639 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20640 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20640 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20641 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20641 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20642 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20642 - Istanbul | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20643 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20643 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20644 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20644 ## Marketing Leadership and Team Management URL: https://smarthorizon.uk/course/marketing-leadership-and-team-management Brochure: https://smarthorizon.uk/course/marketing-leadership-and-team-management/brochure.pdf Course reference: marketing-leadership-and-team-management Catalogue record updated: 2026-10-25T19:31:26.564Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Marketing leaders manage diverse specialists, agencies and budgets while proving value to the business. This course develops marketing leadership: building marketing team structures and skills, managing agencies, budgeting, working with sales and executives, marketing operations and leading marketing transformation. Why attend: Great marketers do not automatically become great marketing leaders. You will learn the management side of leading marketing. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Team design workshops, agency management case studies, budget exercises and leadership discussions. Target audience: This course is suitable for: Marketing managers and directors Heads of communication Brand and digital leaders Marketing team leaders Business owners Destinations: Dubai, Rome, Amsterdam, Barcelona, Istanbul, London, Cape Town, Kuala Lumpur, Paris, Frankfurt, Vienna Course objectives: - Design marketing team structures and roles - Develop marketing capabilities and skills - Select and manage agencies - Plan and defend marketing budgets - Align marketing with sales and leadership - Lead marketing transformation Target competencies: - Team design - Capability development - Agency management - Budget leadership - Stakeholder alignment Course outline: - Day 1: Marketing Leadership. Role of marketing leaders Marketing in the organisation Self-assessment Exercise - Day 2: Team and Skills. Team structures Skills frameworks Hiring and development Workshop - Day 3: Agencies. Agency models Briefing and evaluation Relationships Case study - Day 4: Budgets and Alignment. Budget planning Sales alignment Executive reporting Exercise - Day 5: Transformation. Marketing operations Technology Change leadership Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20645 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20645 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20646 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20646 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20647 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20647 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20648 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20648 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20649 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20649 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20650 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20650 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20651 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20651 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20652 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20652 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20653 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20653 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20654 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20654 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20655 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20655 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20656 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20656 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20657 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20657 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20658 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20658 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20659 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20659 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20660 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20660 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20661 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20661 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20662 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20662 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20663 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20663 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20664 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20664 ## Call Centre Management URL: https://smarthorizon.uk/course/call-centre-management Brochure: https://smarthorizon.uk/course/call-centre-management/brochure.pdf Course reference: call-centre-management Catalogue record updated: 2026-10-25T19:31:26.572Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Contact centres are often the main voice of the organisation to customers. This course covers contact centre management: forecasting and scheduling, service levels, quality monitoring, agent coaching, channel strategy, technology, cost control and improving customer satisfaction and first contact resolution. Why attend: Well-managed contact centres deliver great service at lower cost. You will learn the operational and people skills needed to run them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Workforce planning exercises, quality monitoring practice, coaching role plays and case studies. Target audience: This course is suitable for: Contact centre managers and supervisors Team leaders Workforce planners Quality analysts Customer service managers Destinations: Rome, Cape Town, Amsterdam, Istanbul, Barcelona, Dubai, Vienna, London, Paris, Kuala Lumpur, Frankfurt Course objectives: - Forecast contact volumes and schedule staff - Manage service levels and queues - Monitor and improve interaction quality - Coach and motivate agents - Manage multichannel contact strategies - Improve satisfaction and first contact resolution Target competencies: - Workforce management - Service level management - Quality monitoring - Coaching - Customer experience Course outline: - Day 1: Contact Centre Fundamentals. Role and channels Key metrics Cost drivers Exercise - Day 2: Workforce Management. Forecasting Erlang and staffing Scheduling Workshop - Day 3: Quality. Quality frameworks Monitoring and calibration Feedback Exercise - Day 4: People. Coaching agents Motivation and attrition Team leaders Role play - Day 5: Improvement. First contact resolution Technology Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20665 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20665 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20666 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20666 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20667 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20667 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20668 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20668 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20669 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20669 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20670 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20670 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20671 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20671 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20672 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20672 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20673 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20673 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20674 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20674 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20675 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20675 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20676 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20676 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20677 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20677 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20678 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20678 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20679 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20679 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20680 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20680 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20681 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20681 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20682 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20682 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20683 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20683 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20684 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20684 ## Negotiation Skills for Sales Professionals URL: https://smarthorizon.uk/course/negotiation-skills-for-sales-professionals Brochure: https://smarthorizon.uk/course/negotiation-skills-for-sales-professionals/brochure.pdf Course reference: negotiation-skills-for-sales-professionals Catalogue record updated: 2026-10-25T19:31:26.580Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sales negotiations often decide whether a deal is profitable. This course teaches salespeople to negotiate confidently: preparation, understanding buyer tactics, protecting price, trading concessions, negotiating with procurement departments, multi-issue deals and closing agreements that both sides honour. Why attend: Many salespeople give away margin too easily. You will learn to hold value while keeping customers happy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Sales negotiation simulations, procurement tactic role plays, debriefs and preparation templates. Target audience: This course is suitable for: Sales representatives and managers Key account managers Business development staff Commercial managers Customer-facing consultants Destinations: Vienna, Cape Town, London, Rome, Barcelona, Dubai, Istanbul, Paris, Frankfurt, Kuala Lumpur, Amsterdam Course objectives: - Prepare sales negotiations thoroughly - Recognise and respond to buyer tactics - Defend price and value - Trade concessions strategically - Negotiate with professional procurement teams - Close and document agreements Target competencies: - Negotiation preparation - Value defence - Concession trading - Tactic handling - Closing Course outline: - Day 1: Sales Negotiation. Selling versus negotiating Negotiation styles Self-assessment Exercise - Day 2: Preparation. Objectives and limits Concession planning Buyer analysis Workshop - Day 3: Buyer Tactics. Common procurement tactics Responses Holding value Role plays - Day 4: Trading. Trading concessions Packaging Multi-issue deals Simulation - Day 5: Closing. Closing techniques Documenting agreements After the deal Final simulation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20685 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20685 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20686 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20686 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20687 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20687 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20688 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20688 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20689 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20689 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20690 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20690 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20691 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20691 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20692 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20692 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20693 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20693 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20694 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20694 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20695 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20695 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20696 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20696 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20697 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20697 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20698 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20698 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20699 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20699 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20700 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20700 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20701 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20701 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20702 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20702 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20703 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20703 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20704 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20704 ## Event Marketing and Sponsorship URL: https://smarthorizon.uk/course/event-marketing-and-sponsorship Brochure: https://smarthorizon.uk/course/event-marketing-and-sponsorship/brochure.pdf Course reference: event-marketing-and-sponsorship Catalogue record updated: 2026-10-25T19:31:26.589Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Events and sponsorships create direct engagement with customers, partners and communities. This course covers event marketing and sponsorship: setting objectives, choosing event formats, planning budgets and logistics, attracting attendees, activating sponsorships, hybrid and virtual events, lead capture and measuring return on investment. Why attend: Events are expensive and often poorly measured. You will learn to plan events and sponsorships that deliver clear business results. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Event planning workshops, sponsorship evaluation exercises, case studies and ROI calculations. Target audience: This course is suitable for: Event and marketing managers Sponsorship managers Communication professionals Business development staff Association and conference organisers Destinations: Rome, London, Vienna, Kuala Lumpur, Cape Town, Barcelona, Dubai, Istanbul, Frankfurt, Amsterdam, Paris Course objectives: - Set objectives for events and sponsorships - Select event formats and channels - Plan budgets, logistics and timelines - Drive attendance and engagement - Activate sponsorships effectively - Measure event and sponsorship ROI Target competencies: - Event planning - Sponsorship evaluation - Audience engagement - Lead management - ROI measurement Course outline: - Day 1: Event Marketing. Role of events Objectives Formats Exercise - Day 2: Planning. Budgets Logistics and suppliers Timelines Workshop - Day 3: Attendance and Engagement. Promotion Experience design Hybrid and virtual Exercise - Day 4: Sponsorship. Selecting sponsorships Activation Contracts Case study - Day 5: Measurement. Lead capture ROI Post-event follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20705 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20705 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20706 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20706 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20707 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20707 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20708 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20708 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20709 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20709 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20710 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20710 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20711 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20711 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20712 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20712 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20713 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20713 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20714 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20714 - Frankfurt | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20715 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20715 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20716 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20716 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20717 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20717 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20718 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20718 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20719 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20719 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20720 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20720 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20721 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20721 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20722 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20722 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20723 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20723 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20724 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20724 ## Digital Advertising and Paid Media URL: https://smarthorizon.uk/course/digital-advertising-and-paid-media Brochure: https://smarthorizon.uk/course/digital-advertising-and-paid-media/brochure.pdf Course reference: digital-advertising-and-paid-media Catalogue record updated: 2026-10-25T19:31:26.597Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Paid search, social and display advertising can drive fast, measurable growth when managed well. This course teaches digital advertising: campaign objectives, audience targeting, ad formats and creative, bidding and budgets, landing pages, conversion tracking, testing and optimisation across major platforms. Why attend: Poorly managed ad accounts waste budget quickly. You will learn to plan, run and optimise campaigns profitably. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Platform walkthroughs, campaign setup exercises, ad copy workshops and performance optimisation case studies. Target audience: This course is suitable for: Digital marketers Performance marketing specialists Marketing managers E-commerce managers Small business owners Destinations: Barcelona, Rome, London, Vienna, Dubai, Kuala Lumpur, Cape Town, Amsterdam, Istanbul, Paris, Frankfurt Course objectives: - Set objectives and KPIs for paid media - Target audiences precisely - Create effective ads and landing pages - Manage bids and budgets - Track conversions accurately - Test and optimise campaigns Target competencies: - Campaign setup - Targeting - Ad creative - Budget management - Optimisation Course outline: - Day 1: Paid Media Landscape. Search, social and display Objectives and KPIs Account structure Exercise - Day 2: Targeting. Keywords and audiences Remarketing Lookalike audiences Workshop - Day 3: Creative and Landing Pages. Ad copy Visuals Landing page basics Exercise - Day 4: Bidding and Tracking. Bidding strategies Budgets Conversion tracking Demonstration - Day 5: Optimisation. A/B testing Reporting Scaling Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20725 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20725 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20726 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20726 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20727 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20727 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20728 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20728 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20729 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20729 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20730 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20730 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20731 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20731 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20732 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20732 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20733 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20733 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20734 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20734 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20735 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20735 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20736 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20736 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20737 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20737 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20738 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20738 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20739 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20739 - Paris | 2027-09-13 to 2027-09-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20740 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20740 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20741 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20741 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20742 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20742 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20743 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20743 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20744 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20744 ## Marketing Automation and CRM URL: https://smarthorizon.uk/course/marketing-automation-and-crm Brochure: https://smarthorizon.uk/course/marketing-automation-and-crm/brochure.pdf Course reference: marketing-automation-and-crm Catalogue record updated: 2026-10-25T19:31:26.606Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Marketing automation and CRM systems help organisations nurture leads and personalise communication at scale. This course covers lead scoring, segmentation, automated journeys, email workflows, CRM data quality, sales and marketing handover, platform selection and measuring automation performance. Why attend: Many companies buy automation platforms but use only basic email features. You will learn to get real value from marketing automation and CRM. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Workflow design exercises, lead scoring workshops, platform demonstrations and case studies. Target audience: This course is suitable for: Marketing operations professionals CRM managers Digital marketers Sales operations staff Marketing managers Destinations: Cape Town, Dubai, London, Kuala Lumpur, Rome, Barcelona, Paris, Frankfurt, Istanbul, Amsterdam, Vienna Course objectives: - Explain marketing automation and CRM concepts - Design segmentation and lead scoring - Build automated nurture journeys - Maintain CRM data quality - Align sales and marketing handover - Measure automation results Target competencies: - Lead scoring - Journey design - Data quality - Sales alignment - Performance measurement Course outline: - Day 1: Automation and CRM. Concepts and platforms Use cases Maturity Exercise - Day 2: Segmentation and Scoring. Segmentation Lead scoring models Data requirements Workshop - Day 3: Journeys. Nurture journeys Triggers Personalisation Exercise - Day 4: CRM and Sales Alignment. Data quality Lead handover Service level agreements Case study - Day 5: Measurement. Funnel metrics Optimisation Platform roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20745 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20745 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20746 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20746 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20747 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20747 - Kuala Lumpur | 2027-02-01 to 2027-02-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20748 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20748 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20749 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20749 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20750 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20750 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20751 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20751 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20752 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20752 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20753 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20753 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20754 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20754 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20755 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20755 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20756 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20756 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20757 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20757 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20758 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20758 - Istanbul | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20759 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20759 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20760 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20760 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20761 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20761 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20762 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20762 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20763 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20763 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20764 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20764 ## Brand Management in Regulated Industries URL: https://smarthorizon.uk/course/brand-management-in-regulated-industries Brochure: https://smarthorizon.uk/course/brand-management-in-regulated-industries/brochure.pdf Course reference: brand-management-in-regulated-industries Catalogue record updated: 2026-10-25T19:31:26.614Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Brands in healthcare, pharmaceuticals, financial services, energy and alcohol face strict rules on claims and promotion. This course covers brand management under regulation: understanding advertising codes, compliant claims, approval workflows, risk-based review, digital and social media compliance and building strong brands within the rules. Why attend: Non-compliant marketing leads to fines and reputational damage. You will learn to build distinctive brands while staying compliant. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Regulatory briefings, claim review exercises, approval workflow design and case studies of enforcement actions. Target audience: This course is suitable for: Brand and marketing managers in regulated sectors Compliance and legal reviewers Medical and regulatory affairs staff Communication professionals Agency staff Destinations: Istanbul, Barcelona, Cape Town, Rome, Kuala Lumpur, Dubai, Paris, London, Vienna, Amsterdam, Frankfurt Course objectives: - Understand advertising regulations in key sectors - Develop compliant claims and evidence - Design marketing approval workflows - Manage social media and influencer compliance - Balance creativity and compliance - Build trust-based brands in regulated markets Target competencies: - Regulatory awareness - Claim substantiation - Approval processes - Digital compliance - Brand building Course outline: - Day 1: Regulated Marketing. Why sectors are regulated Codes and regulators Case studies Exercise - Day 2: Claims. Types of claims Evidence Comparative advertising Review exercise - Day 3: Approval Processes. Workflows Risk-based review Record keeping Workshop - Day 4: Digital Compliance. Social media Influencers User-generated content Case study - Day 5: Brand Building. Creativity within rules Trust and reputation Action plan Discussion Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20765 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20765 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20766 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20766 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20767 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20767 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20768 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20768 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20769 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20769 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20770 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20770 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20771 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20771 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20772 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20772 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20773 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20773 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20774 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20774 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20775 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20775 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20776 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20776 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20777 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20777 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20778 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20778 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20779 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20779 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20780 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20780 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20781 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20781 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20782 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20782 - Frankfurt | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20783 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20783 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20784 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20784 ## Export Marketing and International Expansion URL: https://smarthorizon.uk/course/export-marketing-and-international-expansion Brochure: https://smarthorizon.uk/course/export-marketing-and-international-expansion/brochure.pdf Course reference: export-marketing-and-international-expansion Catalogue record updated: 2026-10-25T19:31:26.623Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Expanding into new countries offers growth but also new risks. This course covers export marketing and international expansion: market selection, entry modes, adapting products and messages, international pricing, distributor and agent partnerships, export promotion support and building an international marketing plan. Why attend: Many companies enter export markets opportunistically and struggle. You will learn a structured approach to international growth. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Market selection exercises, entry mode case studies, pricing calculations and plan development. Target audience: This course is suitable for: Export and international managers Marketing managers Business owners Business development staff Trade promotion officers Destinations: Barcelona, Rome, Cape Town, Istanbul, Dubai, Frankfurt, London, Vienna, Paris, Kuala Lumpur, Amsterdam Course objectives: - Assess and prioritise international markets - Choose suitable market entry modes - Adapt products, branding and communication - Set international pricing - Select and manage distributors and agents - Build an international marketing plan Target competencies: - Market selection - Entry strategy - Localisation - International pricing - Partner management Course outline: - Day 1: Going International. Reasons and risks Readiness assessment Exercise Case study - Day 2: Market Selection. Market research Screening criteria Prioritisation Workshop - Day 3: Entry Modes. Exporting, agents and distributors Licensing and joint ventures Direct investment Exercise - Day 4: Adapting the Offer. Product and brand adaptation Pricing Communication Case study - Day 5: Planning. International marketing plan Partners Support programmes Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20785 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20785 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20786 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20786 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20787 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20787 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20788 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20788 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20789 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20789 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20790 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20790 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20791 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20791 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20792 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20792 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20793 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20793 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20794 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20794 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20795 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20795 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20796 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20796 - Paris | 2027-07-19 to 2027-07-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20797 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20797 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20798 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20798 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20799 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20799 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20800 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20800 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20801 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20801 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20802 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20802 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20803 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20803 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20804 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20804 ## Retail Marketing and Visual Merchandising URL: https://smarthorizon.uk/course/retail-marketing-and-visual-merchandising Brochure: https://smarthorizon.uk/course/retail-marketing-and-visual-merchandising/brochure.pdf Course reference: retail-marketing-and-visual-merchandising Catalogue record updated: 2026-10-25T19:31:26.632Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: In-store presentation influences what shoppers notice and buy. This course covers retail marketing and visual merchandising: shopper behaviour, store layout and zoning, displays and windows, planograms, signage and lighting, promotions in store, omnichannel retail and measuring store performance. Why attend: Small changes in store presentation can lift sales noticeably. You will learn principles used by leading retailers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Store walk analysis, planogram exercises, display design workshops and case studies. Target audience: This course is suitable for: Retail marketing managers Visual merchandisers Store managers Brand managers working with retailers Category managers Destinations: Amsterdam, Rome, Dubai, Kuala Lumpur, Paris, London, Barcelona, Istanbul, Vienna, Cape Town, Frankfurt Course objectives: - Understand shopper behaviour in stores - Plan store layouts and zones - Design effective displays and windows - Create and use planograms - Plan in-store promotions and signage - Measure store marketing performance Target competencies: - Shopper insight - Layout planning - Display design - Planogram management - Performance measurement Course outline: - Day 1: Shopper Behaviour. How shoppers navigate stores Decision points Observation Exercise - Day 2: Layout. Store zoning Traffic flow Adjacencies Workshop - Day 3: Displays. Windows and displays Lighting and colour Signage Exercise - Day 4: Planograms and Promotions. Planograms Promotions in store Compliance Case study - Day 5: Measurement. Sales per area Conversion Omnichannel integration Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20805 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20805 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20806 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20806 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20807 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20807 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20808 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20808 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20809 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20809 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20810 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20810 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20811 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20811 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20812 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20812 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20813 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20813 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20814 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20814 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20815 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20815 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20816 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20816 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20817 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20817 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20818 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20818 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20819 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20819 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20820 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20820 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20821 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20821 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20822 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20822 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20823 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20823 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20824 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20824 ## Destination and Tourism Marketing URL: https://smarthorizon.uk/course/destination-and-tourism-marketing Brochure: https://smarthorizon.uk/course/destination-and-tourism-marketing/brochure.pdf Course reference: destination-and-tourism-marketing Catalogue record updated: 2026-10-25T19:31:26.640Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Destinations compete globally for visitors, events and investment. This course covers destination and tourism marketing: destination branding, visitor segmentation, digital marketing and content, working with travel trade and airlines, events and MICE marketing, stakeholder partnerships and measuring tourism performance. Why attend: Destinations succeed when stakeholders market a coherent story. You will learn to plan destination marketing that attracts the right visitors. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Destination case studies, branding workshops, campaign planning and stakeholder exercises. Target audience: This course is suitable for: Tourism board and destination marketing staff Hotel and hospitality marketers Event and MICE professionals Travel trade managers Local government economic development staff Destinations: Rome, Frankfurt, Amsterdam, Dubai, Vienna, Cape Town, Barcelona, Paris, Istanbul, Kuala Lumpur, London Course objectives: - Develop destination brand and positioning - Segment and target visitor markets - Plan digital and content marketing - Work with travel trade and partners - Market events and MICE - Measure destination marketing results Target competencies: - Destination branding - Visitor segmentation - Digital marketing - Partnership management - Performance measurement Course outline: - Day 1: Destination Marketing. Tourism trends Destination competitiveness Stakeholders Exercise - Day 2: Branding. Destination identity Positioning Brand story Workshop - Day 3: Markets and Channels. Visitor segments Digital channels Content Exercise - Day 4: Partners and Events. Travel trade and airlines Events and MICE Joint campaigns Case study - Day 5: Measurement. Tourism indicators Campaign evaluation Strategy Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20825 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20825 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20826 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20826 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20827 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20827 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20828 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20828 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20829 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20829 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20830 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20830 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20831 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20831 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20832 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20832 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20833 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20833 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20834 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20834 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20835 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20835 - Paris | 2027-07-12 to 2027-07-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20836 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20836 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20837 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20837 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20838 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20838 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20839 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20839 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20840 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20840 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20841 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20841 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20842 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20842 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20843 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20843 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20844 ## Corporate Communication Writing URL: https://smarthorizon.uk/course/corporate-communication-writing Brochure: https://smarthorizon.uk/course/corporate-communication-writing/brochure.pdf Course reference: corporate-communication-writing Catalogue record updated: 2026-10-25T19:31:26.649Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Corporate communicators write announcements, statements, intranet stories, speeches and reports that represent the organisation. This course develops corporate writing skills: understanding audiences, corporate tone of voice, structuring announcements, writing for web and intranet, executive messages and editing for consistency. Why attend: Corporate writing shapes reputation and trust. You will learn to write clear, credible communication on behalf of an organisation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Writing workshops with feedback, rewriting exercises, style guide development and peer review. Target audience: This course is suitable for: Corporate communication officers PR and media staff Internal communication professionals Executive assistants Marketing writers Destinations: Vienna, Cape Town, Rome, London, Barcelona, Kuala Lumpur, Dubai, Istanbul, Frankfurt, Amsterdam, Paris Course objectives: - Adapt writing to internal and external audiences - Apply a consistent corporate tone of voice - Write clear announcements and statements - Write engaging web and intranet content - Draft messages for executives - Edit for consistency and accuracy Target competencies: - Audience adaptation - Tone of voice - Announcement writing - Digital writing - Editing Course outline: - Day 1: Corporate Writing. Role and audiences Tone of voice Style guides Exercise - Day 2: Announcements. Structure Key messages Approval Workshop - Day 3: Digital and Intranet. Writing for screens Headlines Stories Exercise - Day 4: Executive Messages. Writing for leaders CEO letters Speeches Practice - Day 5: Editing. Consistency Accuracy Style guide Final assignment Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20845 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20845 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20846 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20846 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20847 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20847 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20848 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20848 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20849 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20849 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20850 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20850 - Kuala Lumpur | 2027-04-05 to 2027-04-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20851 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20851 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20852 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20852 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20853 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20853 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20854 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20854 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20855 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20855 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20856 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20856 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20857 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20857 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20858 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20858 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20859 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20859 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20860 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20860 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20861 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20861 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20862 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20862 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20863 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20863 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20864 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20864 ## Internal Communication Strategy URL: https://smarthorizon.uk/course/internal-communication-strategy Brochure: https://smarthorizon.uk/course/internal-communication-strategy/brochure.pdf Course reference: internal-communication-strategy Catalogue record updated: 2026-10-25T19:31:26.659Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Well-informed employees are more engaged, productive and better ambassadors. This course covers internal communication strategy: understanding employee audiences, aligning with business priorities, channel mix, leader and manager communication, two-way feedback, change communication and measuring internal communication effectiveness. Why attend: Employees often hear important news last or not at all. You will learn to build an internal communication strategy that keeps people informed and engaged. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit exercises, channel planning workshops, case studies and measurement planning. Target audience: This course is suitable for: Internal communication managers HR and engagement professionals Corporate communication staff Change managers Senior leaders Destinations: Amsterdam, London, Rome, Barcelona, Cape Town, Dubai, Frankfurt, Vienna, Paris, Kuala Lumpur, Istanbul Course objectives: - Audit current internal communication - Define strategy aligned with business goals - Segment employee audiences - Plan channels and content - Equip leaders and managers to communicate - Measure internal communication effectiveness Target competencies: - Communication audit - Strategy development - Channel planning - Leader enablement - Measurement Course outline: - Day 1: Internal Communication. Role and value Audit Challenges Exercise - Day 2: Strategy. Business alignment Audiences Objectives Workshop - Day 3: Channels and Content. Channel mix Digital channels Content planning Exercise - Day 4: Leaders and Managers. Leader visibility Manager cascades Two-way dialogue Case study - Day 5: Measurement. Surveys and analytics Reporting Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20865 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20865 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20866 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20866 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20867 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20867 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20868 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20868 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20869 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20869 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20870 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20870 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20871 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20871 - Frankfurt | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20872 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20872 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20873 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20873 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20874 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20874 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20875 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20875 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20876 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20876 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20877 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20877 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20878 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20878 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20879 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20879 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20880 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20880 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20881 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20881 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20882 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20882 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20883 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20883 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20884 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20884 ## Public Speaking and Executive Storytelling URL: https://smarthorizon.uk/course/public-speaking-and-executive-storytelling Brochure: https://smarthorizon.uk/course/public-speaking-and-executive-storytelling/brochure.pdf Course reference: public-speaking-and-executive-storytelling Catalogue record updated: 2026-10-25T19:31:26.668Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Executives are expected to inspire audiences at conferences, town halls and client events. This course develops public speaking and storytelling: crafting memorable stories, structuring speeches, vocal and physical presence, handling large audiences and media, speaking without slides and managing high-stakes moments. Why attend: Stories make messages memorable and leaders relatable. You will learn to speak with confidence and impact. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Speech practice with video feedback, storytelling workshops, voice coaching and audience simulations. Target audience: This course is suitable for: Executives and senior managers Spokespeople Conference speakers Business owners Emerging leaders Destinations: Vienna, Cape Town, Kuala Lumpur, Rome, London, Barcelona, Amsterdam, Frankfurt, Dubai, Istanbul, Paris Course objectives: - Craft personal and business stories - Structure speeches for impact - Use voice and body language with confidence - Speak without relying on slides - Engage large and diverse audiences - Handle high-stakes speaking situations Target competencies: - Storytelling - Speech structure - Vocal presence - Audience engagement - Composure Course outline: - Day 1: Why Stories Work. Storytelling and the brain Story types Finding your stories Exercise - Day 2: Crafting Stories. Story structure Detail and emotion Business messages Workshop - Day 3: Speech Structure. Openings and closings Speaking without slides Rehearsal Practice - Day 4: Presence. Voice Movement and gestures Nerves Video feedback - Day 5: High-Stakes Speaking. Large audiences Town halls Final speeches Feedback Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20885 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20885 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20886 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20886 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20887 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20887 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20888 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20888 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20889 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20889 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20890 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20890 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20891 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20891 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20892 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20892 - Frankfurt | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20893 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20893 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20894 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20894 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20895 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20895 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20896 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20896 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20897 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20897 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20898 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20898 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20899 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20899 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20900 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20900 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20901 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20901 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20902 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20902 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20903 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20903 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20904 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20904 ## Customer Complaints and Service Recovery URL: https://smarthorizon.uk/course/customer-complaints-and-service-recovery Brochure: https://smarthorizon.uk/course/customer-complaints-and-service-recovery/brochure.pdf Course reference: customer-complaints-and-service-recovery Catalogue record updated: 2026-10-25T19:31:26.682Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A well-handled complaint can turn an unhappy customer into a loyal one. This course covers complaint management and service recovery: complaint handling skills, empathy and de-escalation, resolution options, complaint processes and systems, root cause analysis and using complaints to improve services. Why attend: Complaints are free consulting from customers. You will learn to resolve them well and prevent them from recurring. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Role plays with difficult customers, process design workshops, root cause exercises and case studies. Target audience: This course is suitable for: Customer service staff and supervisors Complaint handlers Contact centre teams Service managers Quality managers Destinations: Rome, Cape Town, Amsterdam, Barcelona, London, Dubai, Paris, Vienna, Istanbul, Kuala Lumpur, Frankfurt Course objectives: - Handle complaints calmly and professionally - Use empathy and de-escalation techniques - Choose fair resolution and recovery options - Design complaint management processes - Analyse complaint data for root causes - Use complaints to drive improvement Target competencies: - Complaint handling - De-escalation - Resolution - Process design - Root cause analysis Course outline: - Day 1: Complaints Matter. Value of complaints Customer expectations Recovery paradox Exercise - Day 2: Handling Skills. Listening and empathy De-escalation Difficult customers Role plays - Day 3: Resolution. Recovery options Fairness Follow-up Exercise - Day 4: Processes. Complaint process design Systems Response times Workshop - Day 5: Improvement. Complaint data analysis Root causes Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20905 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20905 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20906 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20906 - Amsterdam | 2027-01-11 to 2027-01-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20907 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20907 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20908 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20908 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20909 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20909 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20910 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20910 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20911 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20911 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20912 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20912 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20913 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20913 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20914 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20914 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20915 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20915 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20916 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20916 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20917 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20917 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20918 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20918 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20919 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20919 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20920 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20920 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20921 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20921 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20922 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20922 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20923 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20923 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20924 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20924 ## Marketing Analytics with AI Tools URL: https://smarthorizon.uk/course/marketing-analytics-with-ai-tools Brochure: https://smarthorizon.uk/course/marketing-analytics-with-ai-tools/brochure.pdf Course reference: marketing-analytics-with-ai-tools Catalogue record updated: 2026-10-25T19:31:26.690Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: AI tools are transforming how marketers analyse data, segment customers and predict behaviour. This course shows marketers how to use AI-powered analytics: preparing marketing data, AI-assisted analysis and reporting, predictive segmentation and churn models, sentiment analysis, generative AI for insights and responsible use of customer data. Why attend: Marketers who use AI analytics make faster, sharper decisions. You will learn practical AI techniques without needing to code. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on exercises with AI analytics tools, case studies and responsible-use discussions. Target audience: This course is suitable for: Marketing analysts Digital and CRM marketers Marketing managers Insight professionals Data-curious marketers Destinations: Barcelona, Rome, Dubai, Cape Town, Istanbul, Vienna, Amsterdam, London, Frankfurt, Kuala Lumpur, Paris Course objectives: - Prepare marketing data for analysis - Use AI assistants for analysis and reporting - Apply predictive segmentation and propensity models - Analyse sentiment and open-text feedback - Generate insights and recommendations with AI - Use customer data responsibly Target competencies: - Data preparation - AI-assisted analysis - Predictive segmentation - Text analytics - Responsible data use Course outline: - Day 1: AI in Marketing Analytics. Use cases Tools landscape Data foundations Exercise - Day 2: AI-Assisted Analysis. Prompting for analysis Automated reporting Validation Hands-on - Day 3: Predictive Models. Segmentation Propensity and churn Interpreting models Exercise - Day 4: Text and Sentiment. Reviews and social data Sentiment analysis Themes Workshop - Day 5: Responsible Use. Privacy Bias Analytics roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20925 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20925 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20926 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20926 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20927 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20927 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20928 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20928 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20929 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20929 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20930 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20930 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20931 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20931 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20932 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20932 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20933 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20933 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20934 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20934 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20935 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20935 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20936 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20936 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20937 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20937 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20938 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20938 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20939 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20939 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20940 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20940 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20941 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20941 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20942 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20942 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20943 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20943 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20944 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20944 ## Strategic Marketing for Senior Managers URL: https://smarthorizon.uk/course/strategic-marketing-for-senior-managers Brochure: https://smarthorizon.uk/course/strategic-marketing-for-senior-managers/brochure.pdf Course reference: strategic-marketing-for-senior-managers Catalogue record updated: 2026-10-25T19:31:26.698Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Senior managers must shape marketing strategy that drives growth and competitive advantage. This course covers strategic marketing: market analysis, growth strategies, segmentation and value propositions, competitive strategy, marketing investment decisions, innovation and aligning the organisation around the customer. Why attend: Marketing strategy determines where and how the organisation competes. You will learn to lead marketing at a strategic level. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Strategy case studies, growth option workshops, competitive simulations and executive discussions. Target audience: This course is suitable for: Senior managers and directors Marketing directors General managers Business unit heads Strategy professionals Destinations: Barcelona, London, Paris, Cape Town, Kuala Lumpur, Dubai, Rome, Frankfurt, Vienna, Amsterdam, Istanbul Course objectives: - Analyse markets and growth opportunities - Choose growth strategies - Define segments and value propositions - Develop competitive strategies - Make marketing investment decisions - Build customer-centric organisations Target competencies: - Strategic analysis - Growth strategy - Value proposition design - Competitive strategy - Investment decisions Course outline: - Day 1: Strategic Marketing. Marketing and strategy Market analysis Case study Exercise - Day 2: Growth. Growth matrices New markets and products Prioritisation Workshop - Day 3: Value Propositions. Segmentation Value propositions Positioning Exercise - Day 4: Competition. Competitive strategies Simulation Response planning Case study - Day 5: Investment and Organisation. Marketing investment Customer-centric culture Strategy plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20945 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20945 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20946 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20946 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20947 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20947 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20948 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20948 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20949 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20949 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20950 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20950 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20951 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20951 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20952 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20952 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20953 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20953 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20954 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20954 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20955 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20955 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20956 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20956 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20957 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20957 - Amsterdam | 2027-08-16 to 2027-08-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20958 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20958 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20959 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20959 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20960 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20960 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20961 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20961 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20962 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20962 - Istanbul | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20963 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20963 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20964 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20964 ## Business Development and Partnership Selling URL: https://smarthorizon.uk/course/business-development-and-partnership-selling Brochure: https://smarthorizon.uk/course/business-development-and-partnership-selling/brochure.pdf Course reference: business-development-and-partnership-selling Catalogue record updated: 2026-10-25T19:31:26.707Z Category: Marketing & Communication Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Business development creates long-term growth through new markets, partners and strategic deals. This course covers business development: identifying opportunities, prospecting and networking, partnership models, joint value propositions, managing long sales cycles, proposals and negotiating partnership deals. Why attend: Business development needs a different approach from transactional sales. You will learn to build partnerships and win complex deals. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Opportunity mapping, partnership design workshops, proposal writing and negotiation simulations. Target audience: This course is suitable for: Business development managers Partnership managers Sales directors Entrepreneurs Consultants Destinations: Dubai, Barcelona, Amsterdam, Istanbul, Vienna, Rome, Cape Town, London, Frankfurt, Kuala Lumpur, Paris Course objectives: - Identify and qualify growth opportunities - Prospect and network effectively - Design partnership models - Develop joint value propositions - Manage long, complex sales cycles - Negotiate and close partnership deals Target competencies: - Opportunity identification - Networking - Partnership design - Complex selling - Negotiation Course outline: - Day 1: Business Development. Role and scope Growth opportunities Qualification Exercise - Day 2: Prospecting. Networking Account research First meetings Workshop - Day 3: Partnerships. Partnership models Joint value propositions Partner selection Exercise - Day 4: Complex Deals. Long sales cycles Stakeholders Proposals Case study - Day 5: Closing. Negotiating partnerships Agreements Launching partnerships Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20965 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20965 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20966 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20966 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20967 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20967 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20968 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20968 - Istanbul | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20969 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20969 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20970 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20970 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20971 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20971 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20972 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20972 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20973 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20973 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20974 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20974 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20975 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20975 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20976 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20976 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20977 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20977 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20978 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20978 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20979 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20979 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20980 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20980 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20981 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20981 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20982 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20982 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20983 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20983 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 20984 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20984 ## Corporate Governance Best Practice URL: https://smarthorizon.uk/course/corporate-governance-best-practice Brochure: https://smarthorizon.uk/course/corporate-governance-best-practice/brochure.pdf Course reference: corporate-governance-best-practice Catalogue record updated: 2026-10-25T19:36:30.918Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Good governance protects stakeholders, improves decisions and builds investor confidence. This course covers corporate governance best practice: governance codes and principles, board composition and independence, roles of chair, CEO and committees, shareholder rights, transparency and disclosure, ethics and evaluating governance effectiveness. Why attend: Governance failures have destroyed companies and careers. You will learn practical governance principles that boards and management can apply. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Governance code comparisons, case studies of governance failures, board simulations and self-assessment exercises. Target audience: This course is suitable for: Directors and board members Company secretaries Senior executives Governance and compliance officers Investor relations professionals Destinations: Rome, Barcelona, Cape Town, Kuala Lumpur, Vienna, London, Istanbul, Dubai, Amsterdam, Frankfurt, Paris Course objectives: - Explain international governance principles and codes - Describe roles of the board, chair, CEO and committees - Assess board composition and independence - Protect shareholder and stakeholder rights - Improve transparency and disclosure - Evaluate governance effectiveness Target competencies: - Governance frameworks - Board effectiveness - Stakeholder protection - Disclosure - Ethical leadership Course outline: - Day 1: Governance Foundations. Why governance matters Codes and principles Ownership models Case study - Day 2: The Board. Composition and independence Chair and CEO roles Committees Exercise - Day 3: Stakeholders. Shareholder rights Stakeholder interests Related parties Workshop - Day 4: Transparency. Disclosure requirements Annual reports Ethics and culture Case study - Day 5: Effectiveness. Board evaluation Governance improvement Action plan Discussion Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20985 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20985 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 20986 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20986 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20987 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20987 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 20988 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20988 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20989 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20989 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20990 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20990 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20991 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20991 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 20992 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20992 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20993 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20993 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20994 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20994 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 20995 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20995 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 20996 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20996 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 20997 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20997 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 20998 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20998 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 20999 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-20999 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21000 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21000 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21001 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21001 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21002 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21002 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21003 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21003 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21004 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21004 ## Enterprise Risk Management Frameworks URL: https://smarthorizon.uk/course/enterprise-risk-management-frameworks Brochure: https://smarthorizon.uk/course/enterprise-risk-management-frameworks/brochure.pdf Course reference: enterprise-risk-management-frameworks Catalogue record updated: 2026-10-25T19:36:30.931Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Enterprise risk management helps organisations identify, assess and manage risks across the whole business in line with strategy. This course explains ERM frameworks such as COSO ERM and ISO 31000, risk governance, risk identification and assessment, risk responses, key risk indicators, reporting and embedding risk management in decisions. Why attend: Siloed risk management misses the risks that matter most. You will learn to build an integrated, practical ERM framework. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework comparisons, risk workshop practice, case studies and risk reporting exercises. Target audience: This course is suitable for: Risk managers Compliance and audit professionals Senior managers Board and risk committee members Strategy and finance professionals Destinations: Barcelona, Kuala Lumpur, Rome, Istanbul, Dubai, Cape Town, London, Amsterdam, Vienna, Frankfurt, Paris Course objectives: - Explain ERM concepts and frameworks - Set up risk governance and roles - Identify and assess enterprise risks - Select risk responses and controls - Develop key risk indicators and reports - Embed risk management in strategy and decisions Target competencies: - Framework design - Risk assessment - Risk response - Risk reporting - Risk culture Course outline: - Day 1: ERM Foundations. Risk and value COSO ERM and ISO 31000 Maturity Exercise - Day 2: Governance. Risk appetite Roles and three lines Policies Workshop - Day 3: Identification and Assessment. Risk workshops Assessment scales Heat maps Exercise - Day 4: Responses and Indicators. Risk responses Controls Key risk indicators Case study - Day 5: Reporting and Embedding. Risk reporting Strategy integration Culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21005 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21005 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21006 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21006 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21007 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21007 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21008 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21008 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21009 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21009 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21010 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21010 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21011 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21011 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21012 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21012 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21013 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21013 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21014 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21014 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21015 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21015 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21016 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21016 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21017 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21017 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21018 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21018 - Frankfurt | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21019 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21019 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21020 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21020 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21021 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21021 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21022 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21022 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21023 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21023 - Paris | 2027-11-29 to 2027-12-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21024 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21024 ## Gifts, Hospitality and Anti-Bribery Controls URL: https://smarthorizon.uk/course/gifts-hospitality-and-anti-bribery-controls Brochure: https://smarthorizon.uk/course/gifts-hospitality-and-anti-bribery-controls/brochure.pdf Course reference: gifts-hospitality-and-anti-bribery-controls Catalogue record updated: 2026-10-25T19:36:30.941Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Gifts and hospitality are common in business but can create bribery risks and conflicts of interest. This course explains anti-bribery requirements and practical controls: gift and hospitality policies, thresholds and registers, approvals, public official rules, third-party risks, monitoring and investigations. Why attend: Innocent-looking gifts can lead to serious legal exposure. You will learn to set clear rules and controls that protect staff and the organisation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario discussions, policy drafting, register review exercises and case studies of enforcement. Target audience: This course is suitable for: Compliance officers Legal and governance staff Procurement and sales managers Internal auditors HR professionals Destinations: Cape Town, Frankfurt, Dubai, London, Paris, Rome, Istanbul, Barcelona, Amsterdam, Kuala Lumpur, Vienna Course objectives: - Explain anti-bribery laws and principles - Draft gifts and hospitality policies - Set thresholds, approvals and registers - Apply stricter rules for public officials - Monitor and test gift and hospitality controls - Respond to breaches and suspicions Target competencies: - Policy design - Risk judgement - Control monitoring - Investigation awareness - Ethical decision making Course outline: - Day 1: Bribery Risks. Anti-bribery laws Facilitation payments Red flags Case study - Day 2: Policies. Gifts and hospitality rules Thresholds Exceptions Drafting workshop - Day 3: Controls. Approvals Registers Public officials Exercise - Day 4: Monitoring. Testing Data analysis Reporting Exercise - Day 5: Breaches. Responding to concerns Investigations Lessons Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21025 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21025 - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21026 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21026 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21027 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21027 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21028 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21028 - Paris | 2027-02-08 to 2027-02-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21029 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21029 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21030 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21030 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21031 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21031 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21032 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21032 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21033 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21033 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21034 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21034 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21035 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21035 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21036 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21036 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21037 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21037 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21038 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21038 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21039 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21039 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21040 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21040 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21041 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21041 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21042 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21042 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21043 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21043 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21044 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21044 ## Compliance Management in Healthcare URL: https://smarthorizon.uk/course/compliance-management-in-healthcare Brochure: https://smarthorizon.uk/course/compliance-management-in-healthcare/brochure.pdf Course reference: compliance-management-in-healthcare Catalogue record updated: 2026-10-25T19:36:30.950Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Healthcare organisations operate under extensive regulation covering patient safety, data, billing, licensing and professional conduct. This course covers healthcare compliance: regulatory landscape, compliance programmes, patient data protection, billing and coding integrity, licensing and accreditation, incident reporting and compliance audits. Why attend: Compliance failures in healthcare harm patients and lead to sanctions. You will learn to build an effective healthcare compliance programme. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Regulatory briefings, programme design workshops, healthcare case studies and audit exercises. Target audience: This course is suitable for: Healthcare compliance officers Hospital administrators Quality and accreditation managers Health information managers Internal auditors in healthcare Destinations: London, Dubai, Cape Town, Barcelona, Rome, Vienna, Frankfurt, Istanbul, Amsterdam, Kuala Lumpur, Paris Course objectives: - Explain the healthcare regulatory landscape - Design a healthcare compliance programme - Protect patient data and confidentiality - Ensure billing and coding integrity - Prepare for licensing and accreditation - Monitor compliance and handle incidents Target competencies: - Regulatory knowledge - Programme design - Data protection - Audit - Incident management Course outline: - Day 1: Healthcare Regulation. Regulators and laws Risk areas Case study Exercise - Day 2: Compliance Programmes. Programme elements Policies Training Workshop - Day 3: Patient Data. Confidentiality Access controls Breaches Exercise - Day 4: Billing and Accreditation. Billing integrity Coding audits Accreditation readiness Case study - Day 5: Monitoring. Compliance audits Incident reporting Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21045 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21045 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21046 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21046 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21047 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21047 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21048 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21048 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21049 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21049 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21050 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21050 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21051 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21051 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21052 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21052 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21053 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21053 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21054 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21054 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21055 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21055 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21056 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21056 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21057 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21057 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21058 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21058 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21059 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21059 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21060 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21060 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21061 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21061 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21062 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21062 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21063 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21063 - Paris | 2027-11-29 to 2027-12-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21064 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21064 ## Board Effectiveness and Evaluation URL: https://smarthorizon.uk/course/board-effectiveness-and-evaluation Brochure: https://smarthorizon.uk/course/board-effectiveness-and-evaluation/brochure.pdf Course reference: board-effectiveness-and-evaluation Catalogue record updated: 2026-10-25T19:36:30.959Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective boards add strategic value; ineffective ones become rubber stamps or obstacles. This course covers how to evaluate and improve board effectiveness: evaluation methods, skills matrices, board dynamics, information flow, meeting effectiveness, director development and acting on evaluation results. Why attend: Regular, honest board evaluation is a hallmark of good governance. You will learn how to run evaluations that lead to real improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Evaluation design workshops, board meeting simulations, case studies and skills matrix exercises. Target audience: This course is suitable for: Board chairs and directors Company secretaries Governance professionals Senior executives working with boards Board advisers Destinations: Barcelona, Cape Town, Vienna, Kuala Lumpur, Dubai, Rome, Paris, Amsterdam, Istanbul, London, Frankfurt Course objectives: - Explain the drivers of board effectiveness - Choose board evaluation methods - Build and use board skills matrices - Improve board information and meetings - Address board dynamics and behaviours - Implement evaluation action plans Target competencies: - Evaluation design - Skills assessment - Meeting effectiveness - Board dynamics - Action planning Course outline: - Day 1: Board Effectiveness. What effective boards do Common weaknesses Self-assessment Exercise - Day 2: Evaluation Methods. Questionnaires and interviews External evaluation Individual director review Workshop - Day 3: Skills and Composition. Skills matrices Diversity Succession Exercise - Day 4: Meetings and Dynamics. Board papers Agendas Behaviours Simulation - Day 5: Improvement. Action plans Director development Follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21065 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21065 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21066 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21066 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21067 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21067 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21068 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21068 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21069 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21069 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21070 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21070 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21071 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21071 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21072 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21072 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21073 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21073 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21074 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21074 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21075 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21075 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21076 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21076 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21077 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21077 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21078 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21078 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21079 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21079 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21080 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21080 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21081 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21081 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21082 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21082 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21083 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21083 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21084 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21084 ## Company Secretary Practice URL: https://smarthorizon.uk/course/company-secretary-practice Brochure: https://smarthorizon.uk/course/company-secretary-practice/brochure.pdf Course reference: company-secretary-practice Catalogue record updated: 2026-10-25T19:36:30.968Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The company secretary is central to governance, compliance and board support. This course covers company secretarial practice: statutory registers and filings, board and shareholder meetings, minutes and resolutions, governance advice, share administration, regulatory compliance and supporting directors. Why attend: A professional company secretary keeps the organisation compliant and the board effective. You will learn the essential practices of the role. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Practical exercises on minutes and resolutions, meeting simulations, compliance calendar development and case studies. Target audience: This course is suitable for: Company secretaries and assistants Governance officers Legal and compliance staff Board administrators Executive assistants supporting boards Destinations: Kuala Lumpur, Rome, Dubai, Frankfurt, Vienna, Cape Town, London, Paris, Barcelona, Amsterdam, Istanbul Course objectives: - Explain the role and duties of the company secretary - Maintain statutory registers and filings - Organise board and shareholder meetings - Draft minutes and resolutions - Advise on governance and compliance matters - Support directors and board processes Target competencies: - Statutory compliance - Meeting management - Minute taking - Governance advice - Director support Course outline: - Day 1: The Company Secretary. Role and duties Legal framework Relationships Exercise - Day 2: Statutory Compliance. Registers Filings Compliance calendar Workshop - Day 3: Meetings. Board meetings General meetings Notices and agendas Simulation - Day 4: Minutes and Resolutions. Minute taking Resolutions Records Exercise - Day 5: Governance Support. Director induction Board evaluation support Advice Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21085 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21085 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21086 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21086 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21087 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21087 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21088 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21088 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21089 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21089 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21090 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21090 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21091 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21091 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21092 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21092 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21093 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21093 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21094 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21094 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21095 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21095 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21096 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21096 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21097 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21097 - Amsterdam | 2027-08-09 to 2027-08-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21098 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21098 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21099 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21099 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21100 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21100 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21101 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21101 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21102 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21102 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21103 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21103 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21104 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21104 ## Policy Writing and Governance Documents URL: https://smarthorizon.uk/course/policy-writing-and-governance-documents Brochure: https://smarthorizon.uk/course/policy-writing-and-governance-documents/brochure.pdf Course reference: policy-writing-and-governance-documents Catalogue record updated: 2026-10-25T19:36:30.978Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Policies, procedures, charters and terms of reference translate governance into daily practice. This course teaches how to write clear governance documents: document hierarchy, policy structure, plain language, consultation and approval, version control, communication and periodic review. Why attend: Unclear or outdated policies create confusion and compliance gaps. You will learn to write and manage documents people can follow. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Drafting workshops, document critiques, governance framework design and peer review. Target audience: This course is suitable for: Policy and governance officers Compliance professionals HR and operations managers Quality managers Legal staff Destinations: Vienna, Barcelona, Rome, London, Dubai, Paris, Cape Town, Frankfurt, Kuala Lumpur, Istanbul, Amsterdam Course objectives: - Explain the hierarchy of governance documents - Structure policies and procedures clearly - Write in plain, precise language - Manage consultation and approval - Control versions and publication - Review and retire documents systematically Target competencies: - Policy drafting - Document structure - Plain language - Approval management - Document control Course outline: - Day 1: Governance Documents. Document hierarchy Purpose of policies Common problems Exercise - Day 2: Structure. Policy templates Procedures Charters and terms of reference Workshop - Day 3: Writing. Plain language Precision Avoiding ambiguity Drafting practice - Day 4: Approval and Control. Consultation Approval routes Version control Exercise - Day 5: Communication and Review. Publishing Training Review cycles Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21105 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21105 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21106 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21106 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21107 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21107 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21108 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21108 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21109 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21109 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21110 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21110 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21111 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21111 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21112 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21112 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21113 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21113 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21114 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21114 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21115 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21115 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21116 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21116 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21117 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21117 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21118 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21118 - Istanbul | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21119 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21119 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21120 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21120 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21121 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21121 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21122 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21122 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21123 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21123 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21124 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21124 ## Handling Whistleblowing Reports and Investigations URL: https://smarthorizon.uk/course/handling-whistleblowing-reports-and-investigations Brochure: https://smarthorizon.uk/course/handling-whistleblowing-reports-and-investigations/brochure.pdf Course reference: handling-whistleblowing-reports-and-investigations Catalogue record updated: 2026-10-25T19:36:30.987Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Whistleblowing reports can reveal fraud, misconduct and safety risks early, but only if they are handled well. This course covers receiving and triaging reports, protecting confidentiality and whistleblowers, planning and conducting investigations, interviewing, evidence, reporting outcomes and preventing retaliation. Why attend: Mishandled reports discourage speaking up and can create legal liability. You will learn to manage whistleblowing cases fairly and professionally. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case triage exercises, investigation planning, interview role plays and reporting practice. Target audience: This course is suitable for: Ethics and compliance officers Investigators and internal auditors HR and legal professionals Audit committee support staff Managers receiving reports Destinations: Rome, London, Frankfurt, Vienna, Amsterdam, Istanbul, Dubai, Barcelona, Kuala Lumpur, Paris, Cape Town Course objectives: - Receive and triage whistleblowing reports - Protect confidentiality and prevent retaliation - Plan proportionate investigations - Conduct interviews and gather evidence - Reach and report findings - Learn from cases and improve speak-up culture Target competencies: - Case triage - Confidentiality - Investigation planning - Interviewing - Reporting Course outline: - Day 1: Whistleblowing. Value of speaking up Legal protections Channels Exercise - Day 2: Triage. Assessing reports Prioritisation Anonymous reports Workshop - Day 3: Investigations. Planning Evidence Independence Exercise - Day 4: Interviews. Interview techniques Subject and witness interviews Records Role plays - Day 5: Outcomes. Findings and reports Feedback to reporters Retaliation prevention Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21125 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21125 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21126 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21126 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21127 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21127 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21128 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21128 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21129 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21129 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21130 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21130 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21131 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21131 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21132 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21132 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21133 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21133 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21134 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21134 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21135 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21135 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21136 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21136 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21137 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21137 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21138 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21138 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21139 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21139 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21140 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21140 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21141 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21141 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21142 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21142 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21143 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21143 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21144 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21144 ## Data Subject Rights and Privacy Requests URL: https://smarthorizon.uk/course/data-subject-rights-and-privacy-requests Brochure: https://smarthorizon.uk/course/data-subject-rights-and-privacy-requests/brochure.pdf Course reference: data-subject-rights-and-privacy-requests Catalogue record updated: 2026-10-25T19:36:30.996Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Privacy laws give individuals rights to access, correct, delete and port their personal data. This course explains how to handle data subject requests efficiently and lawfully: identifying requests, verifying identity, searching data, applying exemptions, responding within deadlines, handling complaints and automating the process. Why attend: Mishandled privacy requests lead to complaints and regulatory action. You will learn a reliable process for responding to them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Request scenarios, process design workshops, redaction exercises and case studies of regulatory decisions. Target audience: This course is suitable for: Data protection officers Privacy and compliance staff Customer service managers HR and IT staff handling requests Legal professionals Destinations: Cape Town, London, Rome, Barcelona, Dubai, Istanbul, Amsterdam, Vienna, Kuala Lumpur, Paris, Frankfurt Course objectives: - Explain data subject rights under privacy laws - Recognise and log requests - Verify identity securely - Locate and compile personal data - Apply exemptions and redaction - Respond on time and handle complaints Target competencies: - Request handling - Identity verification - Data searching - Redaction - Process design Course outline: - Day 1: Privacy Rights. Rights overview Legal deadlines Common requests Exercise - Day 2: Receiving Requests. Recognising requests Logging Identity verification Workshop - Day 3: Finding Data. Data mapping Systems search Third parties Exercise - Day 4: Responding. Exemptions Redaction Response letters Practice - Day 5: Process and Complaints. Workflow and automation Complaints and regulators Metrics Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21145 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21145 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21146 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21146 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21147 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21147 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21148 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21148 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21149 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21149 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21150 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21150 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21151 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21151 - Amsterdam | 2027-04-12 to 2027-04-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21152 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21152 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21153 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21153 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21154 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21154 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21155 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21155 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21156 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21156 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21157 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21157 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21158 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21158 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21159 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21159 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21160 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21160 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21161 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21161 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21162 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21162 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21163 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21163 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21164 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21164 ## Dual-Use Goods and Export Licensing URL: https://smarthorizon.uk/course/dual-use-goods-and-export-licensing Brochure: https://smarthorizon.uk/course/dual-use-goods-and-export-licensing/brochure.pdf Course reference: dual-use-goods-and-export-licensing Catalogue record updated: 2026-10-25T19:36:31.008Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many everyday technologies, chemicals and components can also have military uses and require export licences. This course explains dual-use export controls: control lists and classification, licensing procedures, end-use and end-user checks, catch-all controls, technology transfer, record keeping and building an internal compliance programme. Why attend: Unlicensed exports of controlled items can lead to severe penalties. You will learn how to classify products and manage licensing correctly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Classification exercises, licence application walkthroughs, red flag scenarios and case studies. Target audience: This course is suitable for: Export compliance officers Logistics and shipping staff Engineers and product managers Legal and trade professionals Sales staff in technology companies Destinations: Rome, Vienna, Cape Town, Barcelona, Dubai, Kuala Lumpur, London, Frankfurt, Istanbul, Amsterdam, Paris Course objectives: - Explain dual-use export control regimes - Classify products, software and technology - Apply for and manage export licences - Screen end-users and end-uses - Control technology transfers - Build an internal export compliance programme Target competencies: - Product classification - Licensing - Screening - Technology control - Compliance programme design Course outline: - Day 1: Export Controls. Why controls exist International regimes Penalties Case study - Day 2: Classification. Control lists Classification method Software and technology Exercise - Day 3: Licensing. Licence types Applications Conditions Workshop - Day 4: Screening. End-user checks Red flags Catch-all controls Exercise - Day 5: Compliance Programme. Programme elements Records Audits Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21165 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21165 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21166 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21166 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21167 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21167 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21168 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21168 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21169 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21169 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21170 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21170 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21171 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21171 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21172 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21172 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21173 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21173 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21174 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21174 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21175 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21175 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21176 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21176 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21177 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21177 - Amsterdam | 2027-08-09 to 2027-08-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21178 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21178 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21179 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21179 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21180 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21180 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21181 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21181 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21182 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21182 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21183 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21183 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21184 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21184 ## Vendor Onboarding and Due Diligence Procedures URL: https://smarthorizon.uk/course/vendor-onboarding-and-due-diligence-procedures Brochure: https://smarthorizon.uk/course/vendor-onboarding-and-due-diligence-procedures/brochure.pdf Course reference: vendor-onboarding-and-due-diligence-procedures Catalogue record updated: 2026-10-25T19:36:31.017Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Every new supplier brings potential risks, from fraud and corruption to sanctions and data breaches. This course shows how to design vendor onboarding and due diligence: risk-based checks, documentation, sanctions and adverse media screening, financial and cyber checks, approvals, master data controls and periodic review. Why attend: Weak onboarding lets fake or high-risk vendors into your systems. You will learn practical, proportionate due diligence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Risk tiering exercises, onboarding process design, screening demonstrations and case studies. Target audience: This course is suitable for: Procurement and supplier managers Compliance officers Accounts payable managers Risk managers Internal auditors Destinations: London, Cape Town, Vienna, Barcelona, Dubai, Paris, Frankfurt, Istanbul, Rome, Amsterdam, Kuala Lumpur Course objectives: - Design risk-based vendor onboarding - Define due diligence levels by risk - Screen for sanctions, corruption and adverse media - Assess financial, operational and cyber risks - Control vendor master data creation - Review vendors periodically Target competencies: - Risk tiering - Screening - Process design - Data control - Ongoing monitoring Course outline: - Day 1: Vendor Risks. Types of vendor risk Case studies Regulatory expectations Exercise - Day 2: Risk-Based Approach. Risk tiers Questionnaires Documentation Workshop - Day 3: Screening. Sanctions and watchlists Adverse media Beneficial owners Demonstration - Day 4: Specialist Checks. Financial health Cyber and data Approvals Exercise - Day 5: Ongoing Monitoring. Master data controls Periodic review Exit Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21185 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21185 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21186 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21186 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21187 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21187 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21188 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21188 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21189 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21189 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21190 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21190 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21191 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21191 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21192 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21192 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21193 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21193 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21194 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21194 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21195 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21195 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21196 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21196 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21197 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21197 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21198 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21198 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21199 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21199 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21200 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21200 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21201 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21201 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21202 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21202 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21203 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21203 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21204 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21204 ## Related Party Governance URL: https://smarthorizon.uk/course/related-party-governance Brochure: https://smarthorizon.uk/course/related-party-governance/brochure.pdf Course reference: related-party-governance Catalogue record updated: 2026-10-25T19:36:31.026Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Transactions with directors, major shareholders and their associates can be legitimate but carry high risks of abuse. This course covers identifying related parties, approval and disclosure requirements, pricing and arm’s length evaluation, conflicts of interest, board and committee oversight, audit procedures and remediation. Why attend: Undisclosed related party dealings are a common feature of corporate scandals. You will learn to govern them transparently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of related party abuses, policy design workshops, transaction review exercises and disclosure analysis. Target audience: This course is suitable for: Board and audit committee members Company secretaries Finance and compliance professionals Internal and external auditors Legal advisers Destinations: Rome, Vienna, Istanbul, Paris, Dubai, London, Cape Town, Kuala Lumpur, Barcelona, Frankfurt, Amsterdam Course objectives: - Identify related parties and transactions - Apply approval and disclosure requirements - Assess arm’s length terms - Manage conflicts of interest - Oversee related party transactions at board level - Audit and remediate related party risks Target competencies: - Identification - Approval governance - Pricing assessment - Disclosure - Oversight Course outline: - Day 1: Related Parties. Definitions Risks and abuses Case study Exercise - Day 2: Identification. Registers Declarations Data analysis Workshop - Day 3: Approval and Pricing. Approval thresholds Arm’s length assessment Independent review Exercise - Day 4: Disclosure. Accounting and regulatory disclosure Shareholder approval Communication Case study - Day 5: Oversight and Audit. Committee oversight Audit procedures Remediation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21205 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21205 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21206 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21206 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21207 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21207 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21208 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21208 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21209 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21209 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21210 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21210 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21211 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21211 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21212 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21212 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21213 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21213 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21214 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21214 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21215 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21215 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21216 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21216 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21217 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21217 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21218 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21218 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21219 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21219 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21220 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21220 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21221 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21221 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21222 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21222 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21223 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21223 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21224 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21224 ## ESG Governance and Board Oversight URL: https://smarthorizon.uk/course/esg-governance-and-board-oversight Brochure: https://smarthorizon.uk/course/esg-governance-and-board-oversight/brochure.pdf Course reference: esg-governance-and-board-oversight Catalogue record updated: 2026-10-25T19:36:31.035Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Investors, regulators and society expect boards to oversee environmental, social and governance risks and opportunities. This course covers ESG governance: board responsibilities, integrating ESG into strategy and risk, ESG committees and management structures, metrics and targets, reporting and assurance, and avoiding greenwashing. Why attend: ESG is now a core board responsibility, not a side project. You will learn how to govern ESG credibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Board case studies, governance structure workshops, disclosure analysis and greenwashing scenarios. Target audience: This course is suitable for: Directors and board members Company secretaries Sustainability leaders Senior executives Governance professionals Destinations: Paris, Cape Town, Rome, Amsterdam, Barcelona, Dubai, London, Istanbul, Frankfurt, Vienna, Kuala Lumpur Course objectives: - Explain ESG expectations of boards - Integrate ESG into strategy and risk oversight - Design ESG governance structures - Oversee ESG metrics and targets - Oversee ESG reporting and assurance - Avoid greenwashing and reputational risk Target competencies: - ESG oversight - Strategic integration - Governance design - Disclosure oversight - Reputation management Course outline: - Day 1: ESG and Boards. Stakeholder expectations Regulation Board duties Case study - Day 2: Strategy and Risk. Material ESG issues Climate and social risks Opportunities Workshop - Day 3: Governance Structures. Committees Management roles Incentives Exercise - Day 4: Metrics and Reporting. Targets and KPIs Reporting frameworks Assurance Exercise - Day 5: Credibility. Greenwashing risks Stakeholder engagement Board action plan Discussion Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-16 to 2026-11-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21225 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21225 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21226 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21226 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21227 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21227 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21228 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21228 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21229 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21229 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21230 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21230 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21231 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21231 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21232 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21232 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21233 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21233 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21234 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21234 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21235 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21235 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21236 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21236 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21237 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21237 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21238 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21238 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21239 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21239 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21240 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21240 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21241 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21241 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21242 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21242 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21243 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21243 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21244 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21244 ## Compliance Dashboards and Reporting to the Board URL: https://smarthorizon.uk/course/compliance-dashboards-and-reporting-to-the-board Brochure: https://smarthorizon.uk/course/compliance-dashboards-and-reporting-to-the-board/brochure.pdf Course reference: compliance-dashboards-and-reporting-to-the-board Catalogue record updated: 2026-10-25T19:36:31.045Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Boards need concise, meaningful compliance information to oversee risk. This course shows compliance professionals how to design compliance dashboards and board reports: selecting metrics, combining data from monitoring, incidents and audits, presenting risk trends, escalating issues and writing clear board papers. Why attend: Long compliance reports often obscure the key messages. You will learn to report compliance in a way boards can act on. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Dashboard design exercises, board paper writing, presentation practice and case studies. Target audience: This course is suitable for: Compliance officers and heads of compliance Risk managers Company secretaries Internal auditors Governance professionals Destinations: Rome, Frankfurt, Istanbul, Dubai, London, Cape Town, Vienna, Barcelona, Amsterdam, Paris, Kuala Lumpur Course objectives: - Identify board information needs on compliance - Select compliance metrics and indicators - Consolidate data from multiple sources - Design clear dashboards - Write concise board papers - Present and escalate compliance issues Target competencies: - Metric selection - Data consolidation - Dashboard design - Board writing - Escalation Course outline: - Day 1: Board Needs. Board oversight duties What boards want Common report problems Exercise - Day 2: Metrics. Leading and lagging indicators Monitoring results Incidents and breaches Workshop - Day 3: Dashboards. Visual design Trends Risk ratings Hands-on - Day 4: Board Papers. Structure Executive summaries Recommendations Writing practice - Day 5: Presenting. Board presentations Escalation Follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21245 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21245 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21246 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21246 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21247 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21247 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21248 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21248 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21249 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21249 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21250 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21250 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21251 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21251 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21252 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21252 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21253 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21253 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21254 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21254 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21255 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21255 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21256 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21256 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21257 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21257 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21258 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21258 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21259 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21259 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21260 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21260 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21261 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21261 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21262 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21262 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21263 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21263 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21264 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21264 ## Ethics and Integrity Programmes URL: https://smarthorizon.uk/course/ethics-and-integrity-programmes Brochure: https://smarthorizon.uk/course/ethics-and-integrity-programmes/brochure.pdf Course reference: ethics-and-integrity-programmes Catalogue record updated: 2026-10-25T19:36:31.054Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: An ethics and integrity programme helps people make the right choices when rules are unclear. This course covers designing integrity programmes: values and codes, ethical decision-making frameworks, leadership role modelling, training and dilemmas, speak-up channels, incentives, measuring ethical culture and responding to misconduct. Why attend: Compliance rules cannot cover every situation; ethical judgement fills the gap. You will learn to build a culture where integrity is the norm. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Ethical dilemma discussions, programme design workshops, culture survey analysis and case studies. Target audience: This course is suitable for: Ethics and compliance officers HR and culture leaders Senior managers Internal auditors Governance professionals Destinations: Rome, Dubai, Istanbul, Cape Town, London, Frankfurt, Vienna, Amsterdam, Kuala Lumpur, Paris, Barcelona Course objectives: - Explain the elements of an integrity programme - Develop values and codes of ethics - Teach ethical decision-making frameworks - Engage leaders as ethical role models - Measure ethical culture - Respond consistently to misconduct Target competencies: - Programme design - Ethical reasoning - Culture measurement - Leadership engagement - Misconduct response Course outline: - Day 1: Ethics at Work. Ethics versus compliance Why good people do wrong Dilemmas Exercise - Day 2: Values and Codes. Defining values Codes of ethics Communication Workshop - Day 3: Decision Making. Decision frameworks Grey areas Dilemma training Exercise - Day 4: Culture. Leadership role Incentives Measuring culture Case study - Day 5: Response. Speak-up Consistent discipline Learning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21265 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21265 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21266 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21266 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21267 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21267 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21268 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21268 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21269 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21269 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21270 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21270 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21271 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21271 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21272 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21272 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21273 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21273 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21274 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21274 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21275 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21275 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21276 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21276 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21277 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21277 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21278 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21278 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21279 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21279 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21280 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21280 - Paris | 2027-10-11 to 2027-10-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21281 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21281 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21282 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21282 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21283 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21283 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21284 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21284 ## Public Sector Governance and Accountability URL: https://smarthorizon.uk/course/public-sector-governance-and-accountability Brochure: https://smarthorizon.uk/course/public-sector-governance-and-accountability/brochure.pdf Course reference: public-sector-governance-and-accountability Catalogue record updated: 2026-11-01T12:53:36.342Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Public bodies must use public money and power responsibly and transparently. This course covers public sector governance: legal and constitutional frameworks, roles of ministers, boards and accounting officers, financial accountability, performance reporting, transparency and freedom of information, audit and oversight, and ethics in public office. Why attend: Public trust depends on visible accountability. You will learn governance practices that strengthen public institutions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Public sector case studies, accountability mapping exercises, oversight simulations and peer discussion. Target audience: This course is suitable for: Senior public officials Board members of public bodies Governance and planning officers Internal auditors in government Policy advisers Destinations: Istanbul, London, Paris, Rome, Vienna, Barcelona, Cape Town, Frankfurt, Dubai, Amsterdam, Kuala Lumpur Course objectives: - Explain governance frameworks for public bodies - Clarify roles of ministers, boards and senior officials - Strengthen financial accountability - Report public performance transparently - Work effectively with audit and oversight bodies - Uphold ethics in public office Target competencies: - Accountability design - Financial oversight - Performance reporting - Transparency - Public ethics Course outline: - Day 1: Public Governance. Principles Legal frameworks Public value Exercise - Day 2: Roles. Ministers and boards Accounting officers Delegations Workshop - Day 3: Financial Accountability. Budgets and controls Value for money Audit Case study - Day 4: Transparency. Performance reporting Freedom of information Citizen engagement Exercise - Day 5: Ethics and Oversight. Codes of conduct Oversight bodies Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21285 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21285 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21286 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21286 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21287 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21287 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21288 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21288 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21289 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21289 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21290 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21290 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21291 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21291 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21292 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21292 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21293 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21293 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21294 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21294 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21295 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21295 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21296 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21296 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21297 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21297 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21298 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21298 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21299 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21299 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21300 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21300 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21301 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21301 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21302 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21302 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21303 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21303 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21304 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21304 ## Governance of Family Businesses URL: https://smarthorizon.uk/course/governance-of-family-businesses Brochure: https://smarthorizon.uk/course/governance-of-family-businesses/brochure.pdf Course reference: governance-of-family-businesses Catalogue record updated: 2026-11-01T12:50:18.193Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Family businesses must manage both the business and the family relationships that own it. This course covers family business governance: family constitutions, family councils and assemblies, boards with independent directors, succession planning, ownership and dividend policies, conflict resolution and professionalising management. Why attend: Most family businesses do not survive to the third generation, often because of governance gaps. You will learn structures that protect both family and business. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Family business case studies, constitution drafting exercises, succession scenarios and group discussion. Target audience: This course is suitable for: Family business owners and successors Board members of family companies Family office professionals Advisers to family businesses Next-generation family members Destinations: Rome, Kuala Lumpur, Vienna, Dubai, Cape Town, Barcelona, Istanbul, Amsterdam, London, Paris, Frankfurt Course objectives: - Explain the unique governance needs of family businesses - Design family governance bodies - Develop family constitutions and policies - Build effective boards with independent directors - Plan leadership and ownership succession - Manage family conflict constructively Target competencies: - Family governance design - Succession planning - Board development - Conflict resolution - Policy drafting Course outline: - Day 1: Family Business Dynamics. Family, business and ownership Common challenges Case study Exercise - Day 2: Family Governance. Family councils Family constitutions Employment and dividend policies Workshop - Day 3: Corporate Governance. Boards and independent directors Professional management Reporting to owners Exercise - Day 4: Succession. Leadership succession Ownership transfer Next generation development Scenario - Day 5: Conflict and Continuity. Conflict resolution Exit and buy-outs Governance roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21305 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21305 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21306 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21306 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21307 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21307 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21308 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21308 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21309 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21309 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21310 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21310 - Istanbul | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21311 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21311 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21312 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21312 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21313 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21313 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21314 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21314 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21315 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21315 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21316 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21316 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21317 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21317 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21318 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21318 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21319 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21319 - Paris | 2027-09-13 to 2027-09-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21320 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21320 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21321 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21321 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21322 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21322 - Frankfurt | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21323 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21323 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21324 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21324 ## Risk Appetite and Risk Reporting URL: https://smarthorizon.uk/course/risk-appetite-and-risk-reporting Brochure: https://smarthorizon.uk/course/risk-appetite-and-risk-reporting/brochure.pdf Course reference: risk-appetite-and-risk-reporting Catalogue record updated: 2026-10-25T19:36:31.081Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Risk appetite tells management how much risk the board is willing to take in pursuit of objectives. This course explains how to define risk appetite statements, translate them into limits and tolerances, link appetite to strategy and decisions, monitor with key risk indicators and report risk clearly to boards. Why attend: Without a clear risk appetite, decisions are inconsistent and risk reporting lacks meaning. You will learn to make appetite practical. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Appetite statement drafting, limit-setting exercises, reporting design and case studies from banks and corporates. Target audience: This course is suitable for: Risk managers Chief risk officers Board and risk committee members Strategy and finance professionals Compliance officers Destinations: Cape Town, London, Rome, Dubai, Barcelona, Kuala Lumpur, Istanbul, Frankfurt, Amsterdam, Paris, Vienna Course objectives: - Explain risk appetite, tolerance and capacity - Draft qualitative and quantitative appetite statements - Translate appetite into limits and indicators - Use appetite in strategic and operational decisions - Monitor and escalate breaches - Report risk against appetite to boards Target competencies: - Appetite definition - Limit setting - KRI design - Escalation - Board reporting Course outline: - Day 1: Risk Appetite Concepts. Appetite, tolerance and capacity Benefits Examples Exercise - Day 2: Appetite Statements. Qualitative statements Quantitative metrics Board approval Drafting workshop - Day 3: Limits and Indicators. Cascading limits Key risk indicators Thresholds Exercise - Day 4: Decisions. Appetite in strategy Business decisions Breaches and escalation Case study - Day 5: Reporting. Risk reports Board dashboards Review cycle Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21325 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21325 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21326 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21326 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21327 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21327 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21328 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21328 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21329 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21329 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21330 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21330 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21331 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21331 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21332 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21332 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21333 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21333 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21334 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21334 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21335 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21335 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21336 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21336 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21337 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21337 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21338 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21338 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21339 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21339 - Paris | 2027-09-13 to 2027-09-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21340 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21340 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21341 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21341 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21342 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21342 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21343 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21343 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21344 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21344 ## Risk and Control Self-Assessment Workshops URL: https://smarthorizon.uk/course/risk-and-control-self-assessment-workshops Brochure: https://smarthorizon.uk/course/risk-and-control-self-assessment-workshops/brochure.pdf Course reference: risk-and-control-self-assessment-workshops Catalogue record updated: 2026-10-25T19:36:31.091Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Risk and control self-assessment engages business managers in identifying risks and evaluating controls in their own processes. This course teaches how to plan and facilitate RCSA workshops, document risks and controls, rate inherent and residual risk, test control design, agree actions and report results. Why attend: RCSA turns risk management from a compliance exercise into a business conversation. You will learn to run workshops that produce real insight. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Facilitation practice, mock RCSA workshops, documentation exercises and case studies. Target audience: This course is suitable for: Operational risk managers Compliance and audit staff Business process owners Quality managers Internal control specialists Destinations: Barcelona, Istanbul, Cape Town, Paris, Rome, London, Dubai, Vienna, Kuala Lumpur, Frankfurt, Amsterdam Course objectives: - Explain the purpose of RCSA - Plan RCSA scope and participants - Facilitate productive workshops - Document risks and controls - Rate inherent and residual risk consistently - Track actions and report results Target competencies: - Workshop facilitation - Risk documentation - Control evaluation - Rating consistency - Action tracking Course outline: - Day 1: RCSA Foundations. Purpose and approaches Roles Linking to ERM Exercise - Day 2: Planning. Scope Participants Pre-work Workshop - Day 3: Facilitation. Running the session Handling dynamics Reaching consensus Mock workshop - Day 4: Documentation and Rating. Risk and control registers Rating scales Control design Exercise - Day 5: Follow-Up. Actions Validation Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21345 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21345 - Istanbul | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21346 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21346 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21347 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21347 - Paris | 2027-01-18 to 2027-01-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21348 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21348 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21349 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21349 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21350 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21350 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21351 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21351 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21352 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21352 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21353 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21353 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21354 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21354 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21355 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21355 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21356 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21356 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21357 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21357 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21358 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21358 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21359 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21359 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21360 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21360 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21361 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21361 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21362 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21362 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21363 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21363 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21364 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21364 ## Legal Drafting and Contract Review for Non-Lawyers URL: https://smarthorizon.uk/course/legal-drafting-and-contract-review-for-non-lawyers Brochure: https://smarthorizon.uk/course/legal-drafting-and-contract-review-for-non-lawyers/brochure.pdf Course reference: legal-drafting-and-contract-review-for-non-lawyers Catalogue record updated: 2026-10-25T19:36:31.100Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many managers sign or negotiate contracts without legal training. This course teaches non-lawyers how to read and review contracts confidently: contract structure, key clauses, risk allocation, liability and indemnities, termination, dispute resolution, plain drafting techniques and when to involve lawyers. Why attend: Missing a risky clause can be very costly. You will learn to spot issues and draft clearly before contracts are signed. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Clause analysis exercises, contract review checklists, drafting practice and case studies. Target audience: This course is suitable for: Managers and team leaders Procurement and sales staff Project managers Administrative staff handling contracts Business owners Destinations: Cape Town, Rome, London, Barcelona, Dubai, Amsterdam, Frankfurt, Vienna, Istanbul, Paris, Kuala Lumpur Course objectives: - Understand contract structure and formation - Identify and interpret key clauses - Assess risk allocation, liability and indemnities - Review termination and dispute clauses - Draft clear contract language - Know when to escalate to legal counsel Target competencies: - Contract reading - Risk identification - Clause interpretation - Drafting - Escalation judgement Course outline: - Day 1: Contract Basics. Formation and structure Types of contracts Common mistakes Exercise - Day 2: Key Clauses. Scope and obligations Payment Warranties Review exercise - Day 3: Risk Clauses. Liability and indemnities Insurance Force majeure Exercise - Day 4: Ending Contracts. Termination Disputes Governing law Case study - Day 5: Drafting. Plain drafting Review checklists Working with lawyers Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21365 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21365 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21366 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21366 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21367 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21367 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21368 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21368 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21369 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21369 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21370 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21370 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21371 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21371 - Frankfurt | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21372 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21372 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21373 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21373 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21374 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21374 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21375 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21375 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21376 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21376 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21377 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21377 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21378 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21378 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21379 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21379 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21380 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21380 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21381 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21381 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21382 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21382 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21383 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21383 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21384 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21384 ## Government Contracts and Procurement Compliance URL: https://smarthorizon.uk/course/government-contracts-and-procurement-compliance Brochure: https://smarthorizon.uk/course/government-contracts-and-procurement-compliance/brochure.pdf Course reference: government-contracts-and-procurement-compliance Catalogue record updated: 2026-10-25T19:36:31.109Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Companies that sell to government face special rules on bidding, pricing, ethics, records and audits. This course explains compliance obligations in government contracting: procurement rules, conflicts of interest, gifts and lobbying, pricing and cost disclosure, subcontracting, records, audits and consequences of non-compliance. Why attend: Breaches in government contracting can lead to debarment and penalties. You will learn to manage public contracts compliantly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Rule briefings, compliance scenarios, case studies of debarment and audit readiness exercises. Target audience: This course is suitable for: Government contract managers Bid and proposal staff Compliance officers Finance professionals in B2G companies Legal staff Destinations: Dubai, Rome, Istanbul, Cape Town, Amsterdam, Paris, Barcelona, Vienna, London, Kuala Lumpur, Frankfurt Course objectives: - Explain the rules governing government contracts - Manage conflicts of interest and contacts with officials - Comply with pricing and cost disclosure requirements - Manage subcontractors and flow-down clauses - Maintain records and prepare for audits - Respond to compliance issues and investigations Target competencies: - Regulatory compliance - Ethics management - Cost compliance - Subcontract management - Audit readiness Course outline: - Day 1: Government Contracting. Public procurement rules Supplier obligations Risks Exercise - Day 2: Ethics. Conflicts of interest Gifts and lobbying Revolving door Scenarios - Day 3: Pricing and Costs. Price reasonableness Cost disclosure Invoicing Workshop - Day 4: Subcontracts and Records. Flow-down clauses Records Audit rights Exercise - Day 5: Issues. Investigations Self-reporting Debarment Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21385 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21385 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21386 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21386 - Istanbul | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21387 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21387 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21388 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21388 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21389 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21389 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21390 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21390 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21391 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21391 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21392 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21392 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21393 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21393 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21394 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21394 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21395 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21395 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21396 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21396 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21397 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21397 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21398 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21398 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21399 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21399 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21400 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21400 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21401 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21401 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21402 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21402 - Frankfurt | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21403 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21403 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21404 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21404 ## Beneficial Ownership Identification URL: https://smarthorizon.uk/course/beneficial-ownership-identification Brochure: https://smarthorizon.uk/course/beneficial-ownership-identification/brochure.pdf Course reference: beneficial-ownership-identification Catalogue record updated: 2026-10-25T19:36:31.118Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Criminals hide behind complex company structures, so regulators require organisations to identify the real people who own or control customers and suppliers. This course explains beneficial ownership rules, ownership and control tests, analysing complex structures, verification sources, registers, red flags and record keeping. Why attend: Failure to identify beneficial owners exposes organisations to money laundering and sanctions risks. You will learn practical identification techniques. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Structure analysis exercises, register searches, red flag scenarios and case studies. Target audience: This course is suitable for: KYC and AML analysts Compliance officers Relationship managers in finance Procurement due diligence staff Legal professionals Destinations: Cape Town, Dubai, Rome, Barcelona, Vienna, Frankfurt, Kuala Lumpur, Paris, London, Istanbul, Amsterdam Course objectives: - Explain beneficial ownership requirements - Apply ownership and control thresholds - Analyse complex corporate structures - Verify ownership using reliable sources - Recognise concealment red flags - Document and update ownership records Target competencies: - Structure analysis - Verification - Red flag recognition - Documentation - Regulatory compliance Course outline: - Day 1: Beneficial Ownership. Why it matters Legal requirements Definitions Exercise - Day 2: Ownership and Control. Thresholds Control by other means Trusts and foundations Workshop - Day 3: Complex Structures. Layered ownership Nominees Mapping structures Exercise - Day 4: Verification. Registers and sources Documentation Discrepancies Case study - Day 5: Red Flags and Records. Concealment indicators Escalation Ongoing updates Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21405 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21405 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21406 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21406 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21407 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21407 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21408 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21408 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21409 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21409 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21410 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21410 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21411 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21411 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21412 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21412 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21413 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21413 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21414 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21414 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21415 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21415 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21416 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21416 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21417 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21417 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21418 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21418 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21419 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21419 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21420 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21420 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21421 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21421 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21422 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21422 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21423 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21423 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21424 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21424 ## Trade Compliance and Customs Controls URL: https://smarthorizon.uk/course/trade-compliance-and-customs-controls Brochure: https://smarthorizon.uk/course/trade-compliance-and-customs-controls/brochure.pdf Course reference: trade-compliance-and-customs-controls Catalogue record updated: 2026-10-25T19:36:31.127Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customs errors cause delays, penalties and lost duty savings. This course covers trade compliance: tariff classification, customs valuation, origin rules and preferences, import and export procedures, customs audits, authorised economic operator status and building an internal trade compliance programme. Why attend: Customs compliance is often left to brokers without internal oversight. You will learn to control trade risks and costs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Classification and valuation exercises, origin scenarios, audit simulations and programme design workshops. Target audience: This course is suitable for: Trade compliance and customs managers Logistics and import/export staff Finance and tax professionals Procurement staff Customs brokers Destinations: Rome, Cape Town, Barcelona, Vienna, London, Amsterdam, Istanbul, Frankfurt, Dubai, Paris, Kuala Lumpur Course objectives: - Classify goods under the harmonised system - Determine customs value correctly - Apply rules of origin and trade preferences - Manage import and export procedures - Prepare for customs audits - Design a trade compliance programme Target competencies: - Tariff classification - Customs valuation - Origin determination - Audit readiness - Programme design Course outline: - Day 1: Trade Compliance. Customs risks Roles and brokers Regulations Exercise - Day 2: Classification. Harmonised system Classification rules Binding rulings Exercise - Day 3: Valuation and Origin. Customs value Adjustments Origin and preferences Workshop - Day 4: Procedures and Audits. Import and export procedures Customs audits Corrections Simulation - Day 5: Programme. Programme elements Authorised economic operator Monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21425 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21425 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21426 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21426 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21427 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21427 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21428 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21428 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21429 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21429 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21430 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21430 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21431 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21431 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21432 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21432 - Frankfurt | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21433 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21433 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21434 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21434 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21435 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21435 - Paris | 2027-07-12 to 2027-07-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21436 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21436 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21437 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21437 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21438 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21438 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21439 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21439 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21440 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21440 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21441 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21441 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21442 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21442 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21443 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21443 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21444 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21444 ## Credit Policy and Lending Governance URL: https://smarthorizon.uk/course/credit-policy-and-lending-governance Brochure: https://smarthorizon.uk/course/credit-policy-and-lending-governance/brochure.pdf Course reference: credit-policy-and-lending-governance Catalogue record updated: 2026-10-25T19:36:31.136Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sound credit policy and governance protect lenders from excessive losses. This course covers lending governance: credit risk strategy and appetite, credit policies, delegated authorities and committees, credit assessment standards, concentration limits, monitoring and early warning, problem loans and credit risk reporting. Why attend: Many financial institution failures began with weak credit governance. You will learn how to set and oversee prudent lending. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Policy review exercises, credit committee simulations, case studies of lending failures and reporting workshops. Target audience: This course is suitable for: Credit risk managers Credit committee members Senior bankers Risk and compliance professionals Board risk committee members Destinations: Dubai, Cape Town, Barcelona, Kuala Lumpur, Rome, Vienna, London, Paris, Frankfurt, Amsterdam, Istanbul Course objectives: - Link credit strategy to risk appetite - Develop clear credit policies - Design delegated authorities and committees - Set credit assessment standards - Manage concentrations and monitor portfolios - Oversee problem loans and credit reporting Target competencies: - Policy design - Credit governance - Portfolio monitoring - Problem loan management - Risk reporting Course outline: - Day 1: Credit Governance. Credit risk and strategy Governance structures Case study Exercise - Day 2: Credit Policy. Policy content Underwriting standards Exceptions Workshop - Day 3: Authorities and Committees. Delegated authorities Committee practice Simulation Exercise - Day 4: Portfolio Management. Concentrations Early warning Stress testing Case study - Day 5: Problem Loans and Reporting. Workouts and recovery Provisioning links Board reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21445 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21445 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21446 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21446 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21447 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21447 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21448 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21448 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21449 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21449 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21450 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21450 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21451 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21451 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21452 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21452 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21453 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21453 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21454 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21454 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21455 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21455 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21456 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21456 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21457 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21457 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21458 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21458 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21459 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21459 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21460 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21460 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21461 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21461 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21462 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21462 - Amsterdam | 2027-11-15 to 2027-11-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21463 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21463 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21464 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21464 ## AI Policy and Acceptable Use for Organisations URL: https://smarthorizon.uk/course/ai-policy-and-acceptable-use-for-organisations Brochure: https://smarthorizon.uk/course/ai-policy-and-acceptable-use-for-organisations/brochure.pdf Course reference: ai-policy-and-acceptable-use-for-organisations Catalogue record updated: 2026-10-25T19:36:31.145Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Employees are already using AI tools, often without guidance. This course helps organisations create practical AI policies: identifying AI use cases and risks, acceptable and prohibited uses, data protection and confidentiality, intellectual property, approval processes for new tools, training and monitoring compliance. Why attend: Without clear rules, AI use creates data leaks and legal risks; overly strict rules push use underground. You will learn to write balanced, workable policies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Policy drafting workshops, risk scenarios, review of published AI policies and stakeholder discussions. Target audience: This course is suitable for: Compliance and legal professionals IT and information security managers HR managers Data protection officers Senior managers Destinations: Barcelona, Vienna, Rome, Dubai, Paris, Cape Town, London, Istanbul, Amsterdam, Frankfurt, Kuala Lumpur Course objectives: - Map current and planned AI use - Identify legal, data and reputational risks - Define acceptable and prohibited uses - Set rules for confidential and personal data - Establish approval processes for AI tools - Train staff and monitor compliance Target competencies: - Policy drafting - Risk assessment - Data governance - Approval design - Awareness training Course outline: - Day 1: AI in the Workplace. How employees use AI Benefits Risks Exercise - Day 2: Risks. Data and confidentiality Intellectual property Accuracy and bias Scenarios - Day 3: Policy Content. Acceptable use Prohibited use Responsibilities Drafting workshop - Day 4: Approval and Tools. Tool assessment Approved tool lists Vendor terms Exercise - Day 5: Implementation. Training Monitoring Policy review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21465 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21465 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21466 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21466 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21467 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21467 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21468 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21468 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21469 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21469 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21470 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21470 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21471 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21471 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21472 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21472 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21473 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21473 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21474 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21474 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21475 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21475 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21476 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21476 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21477 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21477 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21478 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21478 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21479 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21479 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21480 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21480 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21481 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21481 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21482 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21482 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21483 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21483 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21484 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21484 ## Information Governance and Records Management URL: https://smarthorizon.uk/course/information-governance-and-records-management Brochure: https://smarthorizon.uk/course/information-governance-and-records-management/brochure.pdf Course reference: information-governance-and-records-management Catalogue record updated: 2026-10-25T19:36:31.154Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations create huge volumes of information that must be retained, protected and eventually disposed of correctly. This course covers information governance and records management: records life cycle, retention schedules, classification, electronic records systems, email and collaboration content, legal holds and secure disposal. Why attend: Keeping everything forever increases cost and risk; deleting too early breaches the law. You will learn to manage information responsibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Retention schedule exercises, system walkthroughs, case studies and policy development. Target audience: This course is suitable for: Records and information managers Compliance and legal staff IT and document management staff Archivists Administrative managers Destinations: Barcelona, Cape Town, London, Frankfurt, Vienna, Rome, Dubai, Amsterdam, Paris, Istanbul, Kuala Lumpur Course objectives: - Explain information governance principles - Manage the records life cycle - Develop retention schedules - Organise electronic records and collaboration content - Apply legal holds - Dispose of records securely Target competencies: - Records management - Retention planning - Information organisation - Legal hold management - Secure disposal Course outline: - Day 1: Information Governance. Information as an asset Risks Frameworks Exercise - Day 2: Records Life Cycle. Creation to disposal Vital records Metadata Workshop - Day 3: Retention. Legal requirements Retention schedules Approval Exercise - Day 4: Electronic Records. Records systems Email and collaboration tools Migration Case study - Day 5: Holds and Disposal. Legal holds Secure disposal Audits Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21485 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21485 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21486 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21486 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21487 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21487 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21488 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21488 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21489 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21489 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21490 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21490 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21491 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21491 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21492 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21492 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21493 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21493 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21494 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21494 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21495 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21495 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21496 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21496 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21497 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21497 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21498 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21498 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21499 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21499 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21500 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21500 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21501 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21501 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21502 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21502 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21503 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21503 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21504 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21504 ## Health and Safety Governance for Leaders URL: https://smarthorizon.uk/course/health-and-safety-governance-for-leaders Brochure: https://smarthorizon.uk/course/health-and-safety-governance-for-leaders/brochure.pdf Course reference: health-and-safety-governance-for-leaders Catalogue record updated: 2026-10-25T19:36:31.162Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Directors and senior managers carry legal and moral responsibility for health and safety. This course covers health and safety governance: leadership duties, safety policy and objectives, risk oversight, safety performance indicators, incident investigation oversight, contractor safety and building a strong safety culture. Why attend: Safety failures harm people and can lead to personal liability for leaders. You will learn how leaders oversee safety effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of major incidents, leadership workshops, indicator design exercises and board simulations. Target audience: This course is suitable for: Directors and senior managers Operations leaders Health and safety managers Board members Facility and site managers Destinations: Paris, Cape Town, Frankfurt, Barcelona, London, Istanbul, Rome, Dubai, Vienna, Amsterdam, Kuala Lumpur Course objectives: - Explain leaders’ legal duties for health and safety - Set safety policy and objectives - Oversee major safety risks - Use leading and lagging safety indicators - Oversee incident investigations and learning - Lead a positive safety culture Target competencies: - Safety leadership - Risk oversight - Indicator design - Incident learning - Culture building Course outline: - Day 1: Leadership Duties. Legal responsibilities Case studies Moral case Exercise - Day 2: Policy and Objectives. Safety policy Objectives Resources Workshop - Day 3: Risk Oversight. Major hazards Assurance Contractors Exercise - Day 4: Performance and Incidents. Leading and lagging indicators Investigations Learning Case study - Day 5: Safety Culture. Visible leadership Engagement Board action plan Discussion Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-16 to 2026-11-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21505 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21505 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21506 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21506 - Frankfurt | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21507 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21507 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21508 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21509 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21509 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21510 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21510 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21511 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21511 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21512 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21512 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21513 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21513 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21514 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21514 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21515 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21515 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21516 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21516 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21517 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21517 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21518 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21519 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21519 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21520 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21520 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21521 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21521 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21522 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21522 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21523 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21523 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21524 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21524 ## Shariah Governance for Islamic Financial Institutions URL: https://smarthorizon.uk/course/shariah-governance-for-islamic-financial-institutions Brochure: https://smarthorizon.uk/course/shariah-governance-for-islamic-financial-institutions/brochure.pdf Course reference: shariah-governance-for-islamic-financial-institutions Catalogue record updated: 2026-10-25T19:36:31.171Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Islamic financial institutions must ensure that products and operations comply with Shariah principles. This course covers Shariah governance frameworks: Shariah boards and their independence, Shariah compliance and review functions, internal Shariah audit, product approval, non-compliant income, disclosure and regulatory standards. Why attend: Shariah non-compliance damages trust and can create financial losses. You will learn how robust Shariah governance works in practice. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework comparisons, case studies, product approval simulations and audit exercises. Target audience: This course is suitable for: Shariah compliance officers Shariah auditors Islamic bank managers Board members of Islamic institutions Regulators and advisers Destinations: Rome, Vienna, Amsterdam, Dubai, Cape Town, Barcelona, Paris, Kuala Lumpur, Istanbul, Frankfurt, London Course objectives: - Explain Shariah governance frameworks and standards - Describe the roles of Shariah boards and committees - Organise Shariah compliance and review functions - Conduct internal Shariah audits - Manage product approval and non-compliant income - Disclose Shariah governance information Target competencies: - Shariah governance - Compliance review - Shariah audit - Product approval - Disclosure Course outline: - Day 1: Shariah Governance. Principles Regulatory frameworks Standards Exercise - Day 2: Shariah Boards. Composition and independence Fatwa process Relationship with management Case study - Day 3: Compliance and Review. Compliance function Review processes Reporting Workshop - Day 4: Shariah Audit. Audit planning Testing Findings Exercise - Day 5: Products and Disclosure. Product approval Non-compliant income Disclosure Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21525 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21525 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21526 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21526 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21527 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21527 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21528 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21528 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21529 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21529 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21530 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21530 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21531 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21531 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21532 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21532 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21533 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21533 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21534 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21534 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21535 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21535 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21536 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21536 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21537 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21537 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21538 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21538 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21539 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21539 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21540 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21540 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21541 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21541 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21542 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21542 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21543 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21543 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21544 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21544 ## Compliance Risk Assessment URL: https://smarthorizon.uk/course/compliance-risk-assessment Brochure: https://smarthorizon.uk/course/compliance-risk-assessment/brochure.pdf Course reference: compliance-risk-assessment Catalogue record updated: 2026-11-01T12:49:12.881Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A compliance risk assessment shows where regulatory and conduct risks are highest so resources can be focused. This course covers how to identify applicable obligations, assess inherent compliance risk, evaluate control effectiveness, rate residual risk, prioritise actions and use the assessment to plan monitoring and training. Why attend: Compliance teams cannot cover everything equally. You will learn to focus on the risks that matter most. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Obligation mapping exercises, risk rating practice, case studies and planning workshops. Target audience: This course is suitable for: Compliance officers and managers Risk managers Internal auditors Legal professionals Governance staff Destinations: Rome, Dubai, Istanbul, Cape Town, Paris, Barcelona, Vienna, London, Kuala Lumpur, Amsterdam, Frankfurt Course objectives: - Identify applicable laws and obligations - Assess inherent compliance risk - Evaluate control design and effectiveness - Determine residual risk ratings - Prioritise compliance actions - Use results to plan monitoring and training Target competencies: - Obligation mapping - Risk rating - Control evaluation - Prioritisation - Compliance planning Course outline: - Day 1: Compliance Risk. Compliance risk concepts Regulatory expectations Approaches Exercise - Day 2: Obligations. Obligation registers Business mapping Ownership Workshop - Day 3: Assessment. Inherent risk factors Control evaluation Residual risk Exercise - Day 4: Prioritisation. Heat maps Action plans Resources Case study - Day 5: Using Results. Monitoring plans Training plans Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21545 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21545 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21546 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21546 - Istanbul | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21547 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21547 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21548 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21548 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21549 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21549 - Paris | 2027-03-08 to 2027-03-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21550 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21550 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21551 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21551 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21552 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21552 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21553 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21553 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21554 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21554 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21555 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21555 - Kuala Lumpur | 2027-06-28 to 2027-07-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21556 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21556 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21557 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21557 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21558 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21558 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21559 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21559 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21560 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21560 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21561 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21561 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21562 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21562 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21563 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21563 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21564 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21564 ## Corporate Investigations Fundamentals URL: https://smarthorizon.uk/course/corporate-investigations-fundamentals Brochure: https://smarthorizon.uk/course/corporate-investigations-fundamentals/brochure.pdf Course reference: corporate-investigations-fundamentals Catalogue record updated: 2026-10-25T19:36:31.188Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Allegations of fraud, harassment, corruption or policy breaches must be investigated fairly and thoroughly. This course covers investigation fundamentals: assessing allegations, planning, legal and privacy considerations, evidence collection including digital evidence, interviewing, analysis, report writing and recommendations. Why attend: Poor investigations can lead to wrong conclusions and legal challenges. You will learn a structured, defensible investigation method. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Investigation case exercises, interview practice, evidence handling demonstrations and report writing. Target audience: This course is suitable for: Internal investigators and auditors Compliance and HR professionals Security managers Legal staff Managers asked to investigate Destinations: Frankfurt, Cape Town, Rome, Paris, Vienna, Istanbul, Barcelona, Dubai, London, Kuala Lumpur, Amsterdam Course objectives: - Assess allegations and decide on investigation - Plan investigations and define scope - Respect legal, privacy and employee rights - Collect and preserve evidence - Conduct investigative interviews - Write clear investigation reports Target competencies: - Investigation planning - Evidence handling - Interviewing - Analysis - Report writing Course outline: - Day 1: Investigation Basics. Types of investigations Principles of fairness Assessing allegations Exercise - Day 2: Planning. Scope and objectives Team and independence Legal considerations Workshop - Day 3: Evidence. Documents and data Digital evidence Chain of custody Exercise - Day 4: Interviews. Planning interviews Techniques Recording Role plays - Day 5: Reporting. Analysis and findings Report structure Recommendations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21565 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21565 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21566 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21566 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21567 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21567 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21568 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21568 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21569 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21569 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21570 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21570 - Istanbul | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21571 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21571 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21572 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21572 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21573 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21573 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21574 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21574 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21575 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21575 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21576 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21576 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21577 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21577 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21578 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21578 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21579 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21579 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21580 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21580 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21581 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21581 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21582 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21582 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21583 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21583 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21584 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21584 ## Anti-Fraud Programme Design URL: https://smarthorizon.uk/course/anti-fraud-programme-design Brochure: https://smarthorizon.uk/course/anti-fraud-programme-design/brochure.pdf Course reference: anti-fraud-programme-design Catalogue record updated: 2026-10-25T19:36:31.197Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Fraud costs organisations a significant share of their revenue every year. This course shows how to design an anti-fraud programme: fraud risk governance, fraud risk assessment, preventive and detective controls, data analytics, reporting channels, investigation and response, and measuring programme effectiveness. Why attend: Prevention is far cheaper than recovery. You will learn to build a comprehensive programme that reduces fraud losses. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Fraud risk assessment workshops, control design exercises, analytics demonstrations and case studies. Target audience: This course is suitable for: Fraud and compliance managers Internal auditors Finance controllers Risk managers Security professionals Destinations: Vienna, Kuala Lumpur, Rome, Cape Town, Dubai, Barcelona, London, Paris, Frankfurt, Amsterdam, Istanbul Course objectives: - Establish fraud risk governance - Conduct fraud risk assessments - Design preventive controls - Implement detective controls and analytics - Set up reporting and response processes - Measure anti-fraud programme effectiveness Target competencies: - Fraud risk assessment - Control design - Data analytics - Response planning - Programme evaluation Course outline: - Day 1: Fraud Landscape. Fraud types Fraud triangle Costs Case study - Day 2: Governance and Assessment. Fraud policy Roles Fraud risk assessment Workshop - Day 3: Prevention. Preventive controls Culture and training Third parties Exercise - Day 4: Detection. Detective controls Data analytics Whistleblowing Demonstration - Day 5: Response. Investigation Recovery Programme metrics Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21585 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21585 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21586 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21586 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21587 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21587 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21588 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21588 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21589 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21589 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21590 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21590 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21591 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21591 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21592 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21592 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21593 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21593 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21594 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21594 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21595 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21595 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21596 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21596 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21597 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21597 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21598 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21598 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21599 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21599 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21600 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21600 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21601 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21601 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21602 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21602 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21603 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21603 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21604 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21604 ## Regulatory Reporting and Supervisory Relations URL: https://smarthorizon.uk/course/regulatory-reporting-and-supervisory-relations Brochure: https://smarthorizon.uk/course/regulatory-reporting-and-supervisory-relations/brochure.pdf Course reference: regulatory-reporting-and-supervisory-relations Catalogue record updated: 2026-10-25T19:36:31.208Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Regulated firms must submit accurate reports and maintain constructive relationships with supervisors. This course covers regulatory reporting processes, data governance and controls, reconciliation and validation, handling supervisory reviews and inspections, responding to information requests, remediation and building trust with regulators. Why attend: Reporting errors and poor relationships with regulators attract scrutiny and penalties. You will learn to manage both with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process design exercises, inspection simulations, case studies and communication role plays. Target audience: This course is suitable for: Regulatory reporting staff Compliance officers Finance and risk professionals Regulatory affairs managers Senior managers in regulated firms Destinations: Rome, Dubai, Barcelona, Cape Town, Vienna, Frankfurt, London, Kuala Lumpur, Amsterdam, Istanbul, Paris Course objectives: - Understand regulatory reporting obligations - Design reporting processes and controls - Ensure data quality and reconciliation - Prepare for supervisory reviews and inspections - Respond to regulator requests effectively - Manage remediation and build trust Target competencies: - Reporting process design - Data quality - Inspection readiness - Regulator communication - Remediation management Course outline: - Day 1: Regulatory Reporting. Obligations Reporting calendars Ownership Exercise - Day 2: Processes and Controls. Data lineage Validation Reconciliation Workshop - Day 3: Supervisory Reviews. Inspection process Preparation Document requests Simulation - Day 4: Communication. Regulator meetings Responses Escalation Role play - Day 5: Remediation. Findings Action plans Trust building Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21605 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21605 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21606 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21606 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21607 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21607 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21608 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21608 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21609 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21609 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21610 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21610 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21611 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21611 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21612 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21612 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21613 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21613 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21614 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21614 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21615 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21615 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21616 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21616 - Kuala Lumpur | 2027-07-26 to 2027-07-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21617 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21617 - Amsterdam | 2027-08-09 to 2027-08-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21618 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21618 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21619 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21619 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21620 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21620 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21621 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21621 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21622 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21622 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21623 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21623 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21624 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21624 ## Selecting and Implementing GRC Software URL: https://smarthorizon.uk/course/selecting-and-implementing-grc-software Brochure: https://smarthorizon.uk/course/selecting-and-implementing-grc-software/brochure.pdf Course reference: selecting-and-implementing-grc-software Catalogue record updated: 2026-10-25T19:36:31.217Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Governance, risk and compliance software can streamline risk registers, controls testing, policies and audits, but implementations often disappoint. This course covers defining GRC requirements, market options, vendor selection, data and process design, implementation planning, user adoption and measuring benefits. Why attend: Buying a GRC platform before fixing processes rarely works. You will learn to choose and implement software that supports your GRC programme. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Requirements workshops, vendor scoring exercises, case studies and implementation planning. Target audience: This course is suitable for: Risk and compliance managers Internal audit leaders IT project managers GRC administrators Governance professionals Destinations: Dubai, Istanbul, Cape Town, Barcelona, Paris, Amsterdam, Rome, London, Vienna, Kuala Lumpur, Frankfurt Course objectives: - Assess GRC process maturity before buying - Define functional and technical requirements - Compare GRC software options - Run a structured vendor selection - Plan implementation and data migration - Drive adoption and measure benefits Target competencies: - Requirements definition - Vendor evaluation - Process design - Implementation planning - Adoption Course outline: - Day 1: GRC Technology. GRC components Market overview Maturity Exercise - Day 2: Requirements. Process mapping Use cases Integration Workshop - Day 3: Selection. Vendor shortlisting Demonstrations Scoring Simulation - Day 4: Implementation. Phasing Data migration Configuration Case study - Day 5: Adoption and Value. Training Reporting Benefits Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21625 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21625 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21626 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21626 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21627 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21627 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21628 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21628 - Paris | 2027-02-15 to 2027-02-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21629 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21629 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21630 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21630 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21631 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21631 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21632 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21632 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21633 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21633 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21634 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21634 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21635 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21635 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21636 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21636 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21637 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21637 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21638 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21638 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21639 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21639 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21640 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21640 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21641 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21641 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21642 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21642 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21643 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21643 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21644 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21644 ## Reputation Risk Management URL: https://smarthorizon.uk/course/reputation-risk-management Brochure: https://smarthorizon.uk/course/reputation-risk-management/brochure.pdf Course reference: reputation-risk-management Catalogue record updated: 2026-11-01T12:48:06.787Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Reputation is one of the most valuable assets an organisation has, and one of the hardest to protect. This course covers reputation risk management: understanding stakeholder expectations, identifying reputational drivers and threats, integrating reputation into risk management, monitoring sentiment, preparing for issues and recovering trust. Why attend: Reputational damage can destroy value faster than almost any other risk. You will learn to manage reputation proactively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of reputational crises, risk mapping workshops, sentiment monitoring demonstrations and scenario exercises. Target audience: This course is suitable for: Risk managers Communication and PR professionals Senior executives Compliance and ethics officers Board members Destinations: Barcelona, Cape Town, Frankfurt, Rome, Vienna, Kuala Lumpur, Amsterdam, Dubai, London, Paris, Istanbul Course objectives: - Explain drivers of corporate reputation - Identify reputational risks and triggers - Integrate reputation into enterprise risk management - Monitor reputation and stakeholder sentiment - Prepare issue and crisis responses - Rebuild trust after reputational damage Target competencies: - Reputation analysis - Risk integration - Sentiment monitoring - Issue preparation - Trust recovery Course outline: - Day 1: Reputation. What reputation is Value and drivers Case studies Exercise - Day 2: Identifying Risks. Triggers and threats Stakeholder expectations Risk mapping Workshop - Day 3: Integration. Reputation in ERM Indicators Ownership Exercise - Day 4: Monitoring and Preparation. Sentiment monitoring Issue planning Scenarios Simulation - Day 5: Recovery. Response strategies Rebuilding trust Learning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21645 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21645 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21646 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21646 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21647 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21647 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21648 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21648 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21649 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21649 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21650 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21650 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21651 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21651 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21652 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21652 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21653 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21653 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21654 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21654 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21655 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21655 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21656 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21656 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21657 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21657 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21658 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21658 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21659 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21659 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21660 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21660 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21661 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21661 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21662 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21662 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21663 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21663 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21664 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21664 ## Emerging Risks and Horizon Scanning URL: https://smarthorizon.uk/course/emerging-risks-and-horizon-scanning Brochure: https://smarthorizon.uk/course/emerging-risks-and-horizon-scanning/brochure.pdf Course reference: emerging-risks-and-horizon-scanning Catalogue record updated: 2026-11-01T12:46:54.220Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: New risks from technology, climate, geopolitics and society can emerge quickly and catch organisations unprepared. This course teaches horizon scanning and emerging risk management: sources and methods for scanning, assessing velocity and impact, scenario thinking, early warning indicators and integrating emerging risks into strategy. Why attend: Organisations that see change early have more options. You will learn practical methods to spot and prepare for emerging risks. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Horizon scanning exercises, scenario workshops, case studies and indicator design. Target audience: This course is suitable for: Risk managers Strategy and planning professionals Senior leaders Board risk committee members Innovation managers Destinations: Dubai, Cape Town, Barcelona, Kuala Lumpur, Rome, Frankfurt, Istanbul, Vienna, London, Paris, Amsterdam Course objectives: - Explain emerging risks and their characteristics - Run horizon scanning processes - Assess impact, likelihood and velocity - Use scenarios to explore uncertain futures - Design early warning indicators - Integrate emerging risks into strategy and ERM Target competencies: - Horizon scanning - Risk assessment - Scenario thinking - Indicator design - Strategic integration Course outline: - Day 1: Emerging Risks. Characteristics Recent examples Blind spots Exercise - Day 2: Scanning. Sources and methods Weak signals Organising scanning Workshop - Day 3: Assessment. Impact and velocity Interconnected risks Prioritisation Exercise - Day 4: Scenarios. Scenario building Implications Options Workshop - Day 5: Integration. Early warning indicators Strategy and ERM Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21665 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21665 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21666 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21666 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21667 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21667 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21668 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21668 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21669 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21669 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21670 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21670 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21671 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21671 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21672 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21672 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21673 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21673 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21674 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21674 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21675 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21675 - Paris | 2027-07-12 to 2027-07-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21676 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21676 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21677 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21677 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21678 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21678 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21679 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21679 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21680 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21680 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21681 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21681 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21682 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21682 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21683 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21683 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21684 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21684 ## Competition Law Compliance URL: https://smarthorizon.uk/course/competition-law-compliance Brochure: https://smarthorizon.uk/course/competition-law-compliance/brochure.pdf Course reference: competition-law-compliance Catalogue record updated: 2026-11-01T12:45:39.054Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Competition law prohibits cartels, abuse of dominance and anti-competitive agreements, with heavy fines for breaches. This course explains competition law essentials and compliance: cartel risks, information exchange with competitors, trade associations, distribution agreements, dominance, merger control basics, dawn raids and compliance programmes. Why attend: Innocent-seeming conversations with competitors can trigger major fines. You will learn to recognise risks and stay compliant. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario discussions, case studies of enforcement, dawn raid simulation and programme design. Target audience: This course is suitable for: Sales and marketing managers Legal and compliance staff Senior executives Procurement professionals Trade association representatives Destinations: Barcelona, Vienna, Dubai, Rome, Frankfurt, Cape Town, Paris, London, Istanbul, Amsterdam, Kuala Lumpur Course objectives: - Explain key competition law prohibitions - Recognise cartel and information exchange risks - Manage trade association participation - Review distribution and supply agreements - Understand dominance and merger control basics - Prepare for dawn raids and build compliance programmes Target competencies: - Risk recognition - Agreement review - Dawn raid readiness - Programme design - Ethical conduct Course outline: - Day 1: Competition Law. Purpose Key prohibitions Penalties Case study - Day 2: Cartels and Competitors. Price fixing and market sharing Information exchange Trade associations Scenarios - Day 3: Agreements and Dominance. Distribution agreements Abuse of dominance Merger control Exercise - Day 4: Dawn Raids. Investigation powers Responding to raids Simulation Exercise - Day 5: Compliance Programmes. Risk assessment Training Monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21685 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21685 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21686 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21686 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21687 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21687 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21688 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21688 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21689 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21689 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21690 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21690 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21691 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21691 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21692 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21692 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21693 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21693 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21694 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21694 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21695 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21695 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21696 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21696 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21697 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21697 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21698 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21698 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21699 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21699 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21700 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21700 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21701 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21701 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21702 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21702 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21703 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21703 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21704 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21704 ## Environmental Compliance Management URL: https://smarthorizon.uk/course/environmental-compliance-management Brochure: https://smarthorizon.uk/course/environmental-compliance-management/brochure.pdf Course reference: environmental-compliance-management Catalogue record updated: 2026-10-25T19:36:31.252Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Environmental permits, emissions limits, waste rules and reporting obligations apply to many operations. This course covers environmental compliance management: identifying legal requirements, permits and conditions, monitoring and reporting, waste and hazardous materials, incident management, inspections and building an environmental compliance system. Why attend: Environmental breaches lead to fines, shutdowns and reputational harm. You will learn to manage environmental obligations systematically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Legal register exercises, permit condition reviews, inspection simulations and case studies. Target audience: This course is suitable for: Environmental and HSE managers Operations and site managers Compliance officers Facilities managers Sustainability professionals Destinations: Rome, Barcelona, Istanbul, Dubai, Cape Town, London, Vienna, Paris, Frankfurt, Amsterdam, Kuala Lumpur Course objectives: - Identify applicable environmental laws and permits - Build and maintain a legal register - Monitor and report environmental performance - Manage waste and hazardous materials compliantly - Respond to environmental incidents - Prepare for regulatory inspections Target competencies: - Legal register management - Permit compliance - Environmental monitoring - Incident response - Inspection readiness Course outline: - Day 1: Environmental Regulation. Legal frameworks Permits Enforcement Exercise - Day 2: Legal Register. Identifying obligations Register design Ownership Workshop - Day 3: Monitoring and Reporting. Emissions and discharges Monitoring programmes Reporting Exercise - Day 4: Waste and Incidents. Waste duties Hazardous materials Incident response Case study - Day 5: Inspections and Systems. Inspection readiness Compliance audits Management systems Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21705 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21705 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21706 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21706 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21707 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21707 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21708 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21708 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21709 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21709 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21710 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21710 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21711 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21711 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21712 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21712 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21713 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21713 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21714 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21714 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21715 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21715 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21716 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21716 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21717 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21717 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21718 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21718 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21719 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21719 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21720 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21720 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21721 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21721 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21722 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21722 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21723 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21723 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21724 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21724 ## Social Impact Measurement URL: https://smarthorizon.uk/course/social-impact-measurement Brochure: https://smarthorizon.uk/course/social-impact-measurement/brochure.pdf Course reference: social-impact-measurement Catalogue record updated: 2026-10-25T19:36:31.261Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Funders, investors and communities increasingly ask organisations to demonstrate social impact. This course covers social impact measurement: theories of change, outcome indicators, data collection methods, attribution and contribution, social return on investment, reporting and using impact data for decisions. Why attend: Good intentions are not enough; stakeholders want evidence of results. You will learn practical, credible ways to measure impact. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Theory of change workshops, indicator design exercises, case studies and reporting practice. Target audience: This course is suitable for: CSR and sustainability managers Non-profit and foundation staff Impact investors Community programme managers Government programme officers Destinations: Vienna, Kuala Lumpur, Rome, London, Dubai, Frankfurt, Barcelona, Paris, Amsterdam, Cape Town, Istanbul Course objectives: - Develop theories of change - Select outcome and impact indicators - Collect reliable impact data - Address attribution and contribution - Apply social return on investment concepts - Report and use impact findings Target competencies: - Theory of change - Indicator design - Data collection - Impact analysis - Reporting Course outline: - Day 1: Impact Concepts. Outputs, outcomes and impact Why measure Standards Exercise - Day 2: Theory of Change. Building a theory of change Assumptions Pathways Workshop - Day 3: Indicators and Data. Indicator selection Surveys and interviews Data quality Exercise - Day 4: Analysis. Attribution and contribution SROI concepts Valuation Case study - Day 5: Reporting. Impact reports Learning and decisions Communicating results Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21725 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21725 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21726 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21726 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21727 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21727 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21728 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21728 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21729 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21729 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21730 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21730 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21731 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21731 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21732 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21732 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21733 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21733 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21734 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21734 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21735 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21735 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21736 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21736 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21737 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21737 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21738 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21738 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21739 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21739 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21740 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21740 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21741 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21741 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21742 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21742 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21743 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21743 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21744 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21744 ## Segregation of Duties and Access Controls URL: https://smarthorizon.uk/course/segregation-of-duties-and-access-controls Brochure: https://smarthorizon.uk/course/segregation-of-duties-and-access-controls/brochure.pdf Course reference: segregation-of-duties-and-access-controls Catalogue record updated: 2026-10-25T19:36:31.270Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: When one person can initiate, approve and record a transaction, fraud and errors go undetected. This course explains segregation of duties principles, conflicting role analysis, access control design in ERP systems, privileged access, compensating controls, access reviews and remediation of conflicts. Why attend: Segregation of duties gaps are among the most common audit findings. You will learn to identify and fix them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Conflict matrix exercises, ERP role analysis, case studies and access review simulations. Target audience: This course is suitable for: Internal auditors IT security and access managers Finance controllers ERP administrators Compliance professionals Destinations: Vienna, Rome, London, Cape Town, Dubai, Barcelona, Amsterdam, Kuala Lumpur, Istanbul, Paris, Frankfurt Course objectives: - Explain segregation of duties principles - Identify conflicting duties in processes - Design roles and access in systems - Manage privileged and emergency access - Apply compensating controls where needed - Run periodic access reviews and remediate conflicts Target competencies: - Conflict analysis - Role design - Access management - Compensating controls - Access review Course outline: - Day 1: SoD Principles. Why segregate duties Incompatible functions Risks Exercise - Day 2: Conflict Analysis. SoD matrices Process mapping Small team challenges Workshop - Day 3: System Access. Role design ERP access Privileged access Exercise - Day 4: Compensating Controls. When SoD is not possible Monitoring controls Documentation Case study - Day 5: Reviews. Access reviews Remediation Continuous monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21745 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21745 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21746 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21746 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21747 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21747 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21748 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21748 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21749 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21749 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21750 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21750 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21751 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21751 - Amsterdam | 2027-04-19 to 2027-04-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21752 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21752 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21753 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21753 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21754 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21754 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21755 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21755 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21756 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21756 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21757 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21757 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21758 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21758 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21759 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21759 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21760 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21760 - Paris | 2027-10-11 to 2027-10-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21761 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21761 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21762 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21762 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21763 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21763 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21764 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21764 ## Risk Culture and Behaviour URL: https://smarthorizon.uk/course/risk-culture-and-behaviour Brochure: https://smarthorizon.uk/course/risk-culture-and-behaviour/brochure.pdf Course reference: risk-culture-and-behaviour Catalogue record updated: 2026-10-25T19:36:31.279Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Policies and controls fail if the culture encourages people to ignore risks or stay silent. This course explores risk culture: what it is, how behaviours and incentives shape risk-taking, leadership signals, measuring risk culture, speaking up, learning from errors and designing interventions to strengthen risk awareness. Why attend: Many major failures were cultural before they were technical. You will learn to assess and improve risk culture. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Behavioural case studies, culture assessment tools, workshops and intervention design. Target audience: This course is suitable for: Risk and compliance managers HR and culture professionals Senior leaders Internal auditors Board members Destinations: Frankfurt, Rome, Dubai, Amsterdam, Cape Town, Paris, Barcelona, Istanbul, Vienna, London, Kuala Lumpur Course objectives: - Explain the concept of risk culture - Identify behavioural drivers of risk-taking - Recognise leadership and incentive effects - Assess risk culture using multiple methods - Encourage speaking up and learning from errors - Design interventions to improve risk culture Target competencies: - Culture assessment - Behavioural insight - Leadership influence - Intervention design - Speak-up promotion Course outline: - Day 1: Risk Culture. Definitions Culture and failures Case studies Exercise - Day 2: Behaviour. Biases and pressures Incentives Group dynamics Workshop - Day 3: Leadership. Tone from the top and middle Signals and stories Accountability Exercise - Day 4: Assessment. Surveys Interviews and observation Indicators Case study - Day 5: Improvement. Speak-up Learning from errors Intervention plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21765 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21765 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21766 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21766 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21767 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21767 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21768 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21768 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21769 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21769 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21770 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21770 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21771 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21771 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21772 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21772 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21773 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21773 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21774 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21774 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21775 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21775 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21776 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21776 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21777 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21777 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21778 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21778 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21779 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21779 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21780 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21780 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21781 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21781 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21782 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21782 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21783 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21783 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21784 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21784 ## Cyber Risk Governance for Boards URL: https://smarthorizon.uk/course/cyber-risk-governance-for-boards Brochure: https://smarthorizon.uk/course/cyber-risk-governance-for-boards/brochure.pdf Course reference: cyber-risk-governance-for-boards Catalogue record updated: 2026-10-25T19:36:31.288Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Cyber risk is now a board-level issue affecting operations, finances and reputation. This course helps directors oversee cyber risk: understanding threats, cyber risk appetite, security frameworks, reporting from management, incident and crisis oversight, third-party risk, cyber insurance and regulatory expectations. Why attend: Boards cannot delegate cyber risk entirely to IT. You will learn the oversight questions and structures boards need. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Board briefings, cyber incident simulations, reporting reviews and case studies. Target audience: This course is suitable for: Directors and board members Audit and risk committee members Senior executives Company secretaries Risk and compliance leaders Destinations: Dubai, Kuala Lumpur, Cape Town, London, Istanbul, Rome, Paris, Vienna, Barcelona, Frankfurt, Amsterdam Course objectives: - Explain the cyber threat landscape for organisations - Set cyber risk appetite - Understand security frameworks at board level - Evaluate management cyber reporting - Oversee incident and crisis response - Address third-party risk, insurance and regulation Target competencies: - Cyber oversight - Risk appetite - Reporting evaluation - Crisis oversight - Regulatory awareness Course outline: - Day 1: Cyber Threats. Threat actors Attack types Business impact Case study - Day 2: Governance. Board responsibilities Risk appetite Committee structures Exercise - Day 3: Frameworks and Reporting. Security frameworks Metrics Board reports Review exercise - Day 4: Incidents. Incident response oversight Crisis decisions Simulation Discussion - Day 5: Third Parties and Regulation. Supply chain cyber risk Insurance Regulatory duties Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21785 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21785 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21786 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21786 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21787 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21787 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21788 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21788 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21789 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21789 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21790 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21790 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21791 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21791 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21792 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21792 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21793 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21793 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21794 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21794 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21795 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21795 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21796 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21796 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21797 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21797 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21798 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21798 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21799 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21799 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21800 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21800 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21801 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21801 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21802 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21802 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21803 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21803 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21804 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21804 ## Climate Risk Management URL: https://smarthorizon.uk/course/climate-risk-management Brochure: https://smarthorizon.uk/course/climate-risk-management/brochure.pdf Course reference: climate-risk-management Catalogue record updated: 2026-10-25T19:36:31.297Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Climate change brings physical risks such as floods and heat, and transition risks from regulation, technology and markets. This course covers climate risk management: identifying climate risks and opportunities, scenario analysis, financial impact assessment, integrating climate into risk management and strategy, metrics and disclosure. Why attend: Climate risk is a financial risk that investors and regulators expect organisations to manage. You will learn practical assessment methods. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario analysis exercises, risk mapping workshops, case studies and disclosure reviews. Target audience: This course is suitable for: Risk managers Sustainability managers Finance and strategy professionals Board members Investment professionals Destinations: Rome, Barcelona, Cape Town, Frankfurt, Kuala Lumpur, Amsterdam, Paris, Dubai, Vienna, Istanbul, London Course objectives: - Explain physical and transition climate risks - Identify climate risks and opportunities - Apply climate scenario analysis - Estimate financial impacts - Integrate climate into ERM and strategy - Report climate risks and metrics Target competencies: - Climate risk identification - Scenario analysis - Financial impact assessment - Risk integration - Climate disclosure Course outline: - Day 1: Climate Risk. Physical and transition risks Regulatory drivers Case studies Exercise - Day 2: Identification. Risk and opportunity mapping Value chain exposure Prioritisation Workshop - Day 3: Scenarios. Climate scenarios Time horizons Analysis Exercise - Day 4: Financial Impact. Impact assessment Assets and revenues Adaptation Case study - Day 5: Integration and Disclosure. ERM integration Metrics and targets Disclosure Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21805 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21805 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21806 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21806 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21807 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21807 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21808 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21808 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21809 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21809 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21810 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21810 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21811 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21811 - Amsterdam | 2027-04-12 to 2027-04-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21812 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21812 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21813 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21813 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21814 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21814 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21815 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21815 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21816 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21816 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21817 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21817 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21818 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21818 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21819 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21819 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21820 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21820 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21821 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21821 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21822 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21822 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21823 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21823 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21824 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21824 ## Policy Analysis for Public Sector Professionals URL: https://smarthorizon.uk/course/policy-analysis-for-public-sector-professionals Brochure: https://smarthorizon.uk/course/policy-analysis-for-public-sector-professionals/brochure.pdf Course reference: policy-analysis-for-public-sector-professionals Catalogue record updated: 2026-10-25T19:36:31.316Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Good public policy depends on careful analysis of problems, options and impacts. This course teaches policy analysis: problem definition, evidence gathering, stakeholder analysis, option development, cost-benefit and impact assessment, implementation feasibility, policy briefs and monitoring and evaluation. Why attend: Policies built on weak analysis often fail or create unintended consequences. You will learn structured methods to advise decision makers. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Policy case studies, option appraisal exercises, brief writing workshops and peer review. Target audience: This course is suitable for: Policy officers and advisers Public sector managers Researchers in government Parliamentary staff NGO policy staff Destinations: Barcelona, Vienna, Cape Town, Rome, Kuala Lumpur, Dubai, Amsterdam, Istanbul, London, Frankfurt, Paris Course objectives: - Define policy problems clearly - Gather and assess evidence - Analyse stakeholders and interests - Develop and compare policy options - Assess costs, benefits and impacts - Write concise policy briefs and plan evaluation Target competencies: - Problem definition - Evidence analysis - Option appraisal - Impact assessment - Policy writing Course outline: - Day 1: Policy Process. Policy cycle Roles Evidence-based policy Exercise - Day 2: Problem and Evidence. Problem definition Data and research Evidence quality Workshop - Day 3: Options. Option generation Stakeholder analysis Appraisal criteria Exercise - Day 4: Impact Assessment. Cost-benefit analysis Distributional impacts Implementation feasibility Case study - Day 5: Advice and Evaluation. Policy briefs Presenting advice Monitoring and evaluation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21825 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21825 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21826 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21826 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21827 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21827 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21828 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21828 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21829 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21829 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21830 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21830 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21831 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21831 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21832 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21832 - Amsterdam | 2027-05-17 to 2027-05-21 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21833 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21833 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21834 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21834 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21835 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21835 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21836 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21836 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21837 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21837 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21838 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21838 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21839 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21839 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21840 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21840 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21841 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21841 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21842 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21842 - Paris | 2027-11-29 to 2027-12-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21843 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21843 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21844 ## Corporate Legal Risk Management URL: https://smarthorizon.uk/course/corporate-legal-risk-management Brochure: https://smarthorizon.uk/course/corporate-legal-risk-management/brochure.pdf Course reference: corporate-legal-risk-management Catalogue record updated: 2026-10-25T19:36:31.325Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Legal risks arise from contracts, regulation, disputes, employment and intellectual property. This course helps in-house lawyers and managers manage legal risk systematically: legal risk identification, contract risk management, litigation management, regulatory change monitoring, legal spend control and reporting legal risk to leadership. Why attend: Many legal problems can be prevented with early, structured attention. You will learn to manage legal risk like any other business risk. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Legal risk mapping, contract portfolio reviews, litigation case studies and reporting exercises. Target audience: This course is suitable for: In-house lawyers and legal managers Compliance officers Risk managers Company secretaries Senior managers Destinations: Istanbul, Frankfurt, Dubai, Barcelona, Cape Town, Vienna, Kuala Lumpur, Rome, Amsterdam, Paris, London Course objectives: - Identify and categorise legal risks - Manage contract risk across the portfolio - Oversee litigation and disputes - Monitor regulatory change - Control external legal spend - Report legal risk to management and boards Target competencies: - Legal risk mapping - Contract risk management - Litigation oversight - Regulatory monitoring - Legal reporting Course outline: - Day 1: Legal Risk. Types of legal risk Legal function role Case study Exercise - Day 2: Contracts. Contract risk Templates and playbooks Contract registers Workshop - Day 3: Disputes. Litigation management Settlement decisions External counsel Exercise - Day 4: Regulatory Change. Monitoring change Impact assessment Implementation Case study - Day 5: Reporting. Legal risk reports Legal spend Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21845 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21845 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21846 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21846 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21847 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21847 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21848 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21848 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21849 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21849 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21850 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21850 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21851 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21851 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21852 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21852 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21853 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21853 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21854 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21854 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21855 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21855 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21856 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21856 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21857 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21857 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21858 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21858 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21859 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21859 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21860 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21860 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21861 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21861 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21862 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21862 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21863 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21863 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21864 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21864 ## Code of Conduct Design and Rollout URL: https://smarthorizon.uk/course/code-of-conduct-design-and-rollout Brochure: https://smarthorizon.uk/course/code-of-conduct-design-and-rollout/brochure.pdf Course reference: code-of-conduct-design-and-rollout Catalogue record updated: 2026-10-25T19:36:31.335Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A code of conduct sets expectations for behaviour across the organisation. This course covers designing and rolling out an effective code: content and structure, plain language and examples, leadership endorsement, translation and accessibility, training and certification, decision tools, speak-up links and measuring understanding. Why attend: Codes that are long and legalistic are rarely read. You will learn to create a code people understand and use. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Code critique exercises, drafting workshops, rollout planning and case studies. Target audience: This course is suitable for: Ethics and compliance officers HR and communication professionals Legal staff Senior managers Governance professionals Destinations: Cape Town, Barcelona, Rome, London, Vienna, Amsterdam, Dubai, Paris, Istanbul, Kuala Lumpur, Frankfurt Course objectives: - Define the purpose and scope of a code of conduct - Structure content around real situations - Write in plain, engaging language - Plan leadership endorsement and communication - Design training and certification - Measure awareness and update the code Target competencies: - Content design - Plain language - Communication planning - Training design - Effectiveness measurement Course outline: - Day 1: Codes of Conduct. Purpose Good and bad examples Critique exercise Discussion - Day 2: Content. Topics to cover Values-based structure Scenarios and FAQs Workshop - Day 3: Writing. Plain language Tone Decision tools Drafting practice - Day 4: Rollout. Leadership endorsement Communication Translation Exercise - Day 5: Training and Measurement. Training and certification Awareness surveys Updates Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21865 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21865 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21866 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21866 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21867 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21867 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21868 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21868 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21869 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21869 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21870 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21870 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21871 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21871 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21872 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21872 - Amsterdam | 2027-05-17 to 2027-05-21 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21873 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21873 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21874 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21874 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21875 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21875 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21876 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21876 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21877 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21877 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21878 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21878 - Istanbul | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21879 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21879 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21880 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21880 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21881 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21881 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21882 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21882 - Frankfurt | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21883 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21883 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21884 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21884 ## Board Committees: Audit, Risk and Remuneration URL: https://smarthorizon.uk/course/board-committees-audit-risk-and-remuneration Brochure: https://smarthorizon.uk/course/board-committees-audit-risk-and-remuneration/brochure.pdf Course reference: board-committees-audit-risk-and-remuneration Catalogue record updated: 2026-10-25T19:36:31.340Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Board committees allow detailed oversight of audit, risk and pay. This course covers how audit, risk and remuneration committees work: terms of reference, composition and skills, annual agendas, working with internal and external auditors, risk oversight, remuneration decisions, reporting to the board and committee evaluation. Why attend: Committees do much of the board’s detailed work. You will learn how to make them effective and well-run. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Committee simulations, terms of reference review, agenda planning and case studies. Target audience: This course is suitable for: Committee chairs and members Directors and board members Company secretaries Heads of internal audit and risk Reward and HR directors Destinations: Vienna, Dubai, Frankfurt, Rome, Barcelona, Cape Town, Paris, Amsterdam, Kuala Lumpur, London, Istanbul Course objectives: - Explain the purpose and remit of key committees - Draft terms of reference and annual agendas - Oversee internal and external audit - Oversee risk management and appetite - Make sound remuneration decisions - Report to the board and evaluate committees Target competencies: - Committee governance - Audit oversight - Risk oversight - Remuneration oversight - Board reporting Course outline: - Day 1: Committee Governance. Why committees Composition and skills Terms of reference Exercise - Day 2: Audit Committee. Financial reporting Internal and external audit Whistleblowing Simulation - Day 3: Risk Committee. Risk appetite Risk reports Emerging risks Exercise - Day 4: Remuneration Committee. Pay policy Executive incentives Disclosure Case study - Day 5: Effectiveness. Annual agendas Reporting to board Evaluation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21885 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21885 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21886 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21886 - Frankfurt | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21887 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21887 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21888 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21888 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21889 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21889 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21890 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21890 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21891 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21891 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21892 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21892 - Amsterdam | 2027-05-17 to 2027-05-21 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21893 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21893 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21894 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21894 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21895 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21895 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21896 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21896 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21897 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21897 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21898 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21898 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21899 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21899 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21900 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21900 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21901 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21901 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21902 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21902 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21903 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21903 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21904 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21904 ## Governance Assurance and Combined Assurance URL: https://smarthorizon.uk/course/governance-assurance-and-combined-assurance Brochure: https://smarthorizon.uk/course/governance-assurance-and-combined-assurance/brochure.pdf Course reference: governance-assurance-and-combined-assurance Catalogue record updated: 2026-10-25T19:36:31.349Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Boards receive assurance from management, risk, compliance, internal audit and external providers, often with gaps and overlaps. This course explains assurance mapping and combined assurance: the three lines model, mapping assurance providers, assessing assurance quality, coordinating activities and reporting a combined view to the board. Why attend: Uncoordinated assurance wastes resources and leaves blind spots. You will learn to give boards a coherent assurance picture. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Assurance mapping workshops, case studies, coordination exercises and reporting practice. Target audience: This course is suitable for: Heads of internal audit Risk and compliance leaders Audit committee members Governance professionals Assurance providers Destinations: Rome, Cape Town, Paris, Vienna, London, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Istanbul, Amsterdam Course objectives: - Explain the three lines model and assurance providers - Map assurance across key risks - Assess the reliability of assurance sources - Identify gaps and overlaps - Coordinate assurance planning - Report combined assurance to the board Target competencies: - Assurance mapping - Quality assessment - Coordination - Gap analysis - Combined reporting Course outline: - Day 1: Assurance Concepts. Assurance and the board Three lines model Providers Exercise - Day 2: Assurance Mapping. Selecting risks Mapping providers Coverage Workshop - Day 3: Quality. Assessing reliability Independence Evidence Exercise - Day 4: Coordination. Joint planning Reducing duplication Sharing results Case study - Day 5: Reporting. Combined assurance reports Board communication Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21905 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21905 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21906 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21906 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21907 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21907 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21908 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21908 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21909 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21909 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21910 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21910 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21911 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21911 - Frankfurt | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21912 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21912 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21913 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21913 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21914 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21914 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21915 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21915 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21916 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21916 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21917 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21917 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21918 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21918 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21919 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21919 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21920 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21920 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21921 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21921 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21922 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21922 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21923 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21923 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21924 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21924 ## Non-Profit Governance and Accountability URL: https://smarthorizon.uk/course/non-profit-governance-and-accountability Brochure: https://smarthorizon.uk/course/non-profit-governance-and-accountability/brochure.pdf Course reference: non-profit-governance-and-accountability Catalogue record updated: 2026-10-25T19:36:31.357Z Category: Governance & Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Non-profit organisations must account to donors, beneficiaries, regulators and the public. This course covers non-profit governance: trustee and board duties, strategy and mission oversight, financial stewardship, restricted funds, risk management, safeguarding, transparency and impact reporting. Why attend: Trust is the main asset of a non-profit. You will learn governance practices that protect and strengthen it. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Non-profit case studies, board simulations, policy reviews and reporting exercises. Target audience: This course is suitable for: Trustees and board members of non-profits Executive directors Finance managers in NGOs Programme managers Foundation staff Destinations: Istanbul, Vienna, Barcelona, Cape Town, Rome, London, Dubai, Kuala Lumpur, Paris, Amsterdam, Frankfurt Course objectives: - Explain trustee and board duties in non-profits - Oversee mission, strategy and performance - Ensure financial stewardship and fund controls - Manage risks including safeguarding - Promote transparency with stakeholders - Report impact and accountability Target competencies: - Board governance - Financial stewardship - Risk and safeguarding - Transparency - Impact reporting Course outline: - Day 1: Non-Profit Governance. Legal forms and duties Board roles Case study Exercise - Day 2: Mission and Strategy. Strategic oversight Performance Board and management Workshop - Day 3: Financial Stewardship. Budgets and reserves Restricted funds Controls Exercise - Day 4: Risk and Safeguarding. Risk registers Safeguarding Reputation Case study - Day 5: Accountability. Transparency Donor and beneficiary reporting Board evaluation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21925 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21925 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21926 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21926 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21927 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21927 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21928 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21928 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21929 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21929 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21930 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21930 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21931 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21931 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21932 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21932 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21933 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21933 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21934 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21934 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21935 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21935 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21936 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21936 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21937 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21937 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21938 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21938 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21939 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21939 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21940 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21940 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21941 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21941 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21942 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21942 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21943 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21943 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21944 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21944 ## Risk-Based Internal Audit Planning URL: https://smarthorizon.uk/course/risk-based-internal-audit-planning Brochure: https://smarthorizon.uk/course/risk-based-internal-audit-planning/brochure.pdf Course reference: risk-based-internal-audit-planning Catalogue record updated: 2026-10-25T19:41:45.937Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Internal audit adds most value when it focuses on the organisation’s most significant risks. This course teaches risk-based audit planning: understanding strategy and objectives, building the audit universe, assessing risk, using the risk register and other assurance, prioritising audits, resourcing the plan and gaining audit committee approval. Why attend: A cyclical, compliance-driven audit plan misses emerging risks. You will learn to build a dynamic plan aligned with what matters most. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit universe workshops, risk scoring exercises, plan presentation practice and case studies. Target audience: This course is suitable for: Heads of internal audit Audit managers Senior internal auditors Risk managers Audit committee members Destinations: Cape Town, London, Rome, Dubai, Barcelona, Istanbul, Paris, Vienna, Amsterdam, Kuala Lumpur, Frankfurt Course objectives: - Link audit planning to strategy and risk - Build and maintain the audit universe - Assess and prioritise auditable areas - Coordinate with other assurance providers - Resource and schedule the audit plan - Present and update the plan with the audit committee Target competencies: - Audit universe design - Risk assessment - Prioritisation - Resource planning - Committee communication Course outline: - Day 1: Risk-Based Auditing. Purpose and standards Strategy and objectives Current plan review Exercise - Day 2: Audit Universe. Defining auditable units Data sources Maintaining the universe Workshop - Day 3: Risk Assessment. Risk factors Scoring Using the risk register Exercise - Day 4: Building the Plan. Prioritisation Resources and skills Flexible planning Case study - Day 5: Approval and Updates. Presenting to committee Plan changes Reporting progress Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21945 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21945 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21946 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21946 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21947 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21947 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21948 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21948 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21949 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21949 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21950 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21950 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21951 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21951 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21952 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21952 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21953 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21953 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21954 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21954 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21955 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21955 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21956 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21956 - Amsterdam | 2027-07-26 to 2027-07-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21957 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21957 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21958 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21958 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21959 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21959 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21960 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21960 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21961 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21961 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21962 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21962 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21963 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21963 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21964 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21964 ## Audit Report Writing and Communication URL: https://smarthorizon.uk/course/audit-report-writing-and-communication Brochure: https://smarthorizon.uk/course/audit-report-writing-and-communication/brochure.pdf Course reference: audit-report-writing-and-communication Catalogue record updated: 2026-10-25T19:41:45.948Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: An audit is only as useful as its report. This course teaches auditors to write clear, persuasive audit reports: structuring findings with condition, criteria, cause and effect, risk ratings, practical recommendations, executive summaries, management responses and presenting results to management and audit committees. Why attend: Reports that are long, technical or negative get ignored. You will learn to write reports that drive action. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Finding-writing workshops, report rewrites, peer review and presentation practice. Target audience: This course is suitable for: Internal auditors at all levels Audit managers Compliance reviewers Quality auditors External auditors Destinations: Barcelona, Istanbul, Dubai, Frankfurt, Cape Town, Rome, Vienna, London, Paris, Kuala Lumpur, Amsterdam Course objectives: - Structure audit findings logically - Write condition, criteria, cause and effect clearly - Rate findings consistently - Write practical, risk-based recommendations - Prepare concise executive summaries - Communicate results in closing meetings and committees Target competencies: - Finding structure - Clear writing - Risk rating - Recommendation design - Presentation Course outline: - Day 1: Purpose of Reports. Audience needs Report structure Common weaknesses Exercise - Day 2: Findings. Condition, criteria, cause, effect Evidence Root causes Writing workshop - Day 3: Ratings and Recommendations. Rating scales Practical recommendations Management actions Exercise - Day 4: Executive Summaries. Key messages Conciseness Visuals Rewrite exercise - Day 5: Communicating. Closing meetings Difficult conversations Committee presentations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21965 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21965 - Istanbul | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21966 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21966 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21967 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21967 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21968 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21968 - Frankfurt | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21969 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21969 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21970 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21970 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21971 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21971 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21972 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21972 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21973 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21973 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21974 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21974 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21975 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21975 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21976 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21976 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21977 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21977 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21978 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21978 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21979 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21979 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21980 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21980 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21981 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21981 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21982 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21982 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21983 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21983 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21984 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21984 ## Data Analytics for Auditors URL: https://smarthorizon.uk/course/data-analytics-for-auditors Brochure: https://smarthorizon.uk/course/data-analytics-for-auditors/brochure.pdf Course reference: data-analytics-for-auditors Catalogue record updated: 2026-10-25T19:41:45.963Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Data analytics lets auditors test whole populations, spot anomalies and focus on real risks. This course teaches practical analytics for auditors: obtaining and preparing data, common audit tests such as duplicates, gaps, outliers and Benford’s analysis, visualisation, continuous testing and documenting analytics work. Why attend: Sampling a few transactions misses many issues. You will learn analytics techniques that make audits faster and more insightful. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on exercises in spreadsheets and analytics tools using realistic data sets, case studies and documentation practice. Target audience: This course is suitable for: Internal and external auditors Audit managers Fraud examiners Compliance analysts Finance controllers Destinations: Cape Town, Paris, Barcelona, Dubai, Vienna, Istanbul, Rome, Amsterdam, London, Kuala Lumpur, Frankfurt Course objectives: - Plan analytics in the audit process - Obtain and prepare audit data - Perform common analytical tests - Interpret results and investigate exceptions - Visualise findings for stakeholders - Document analytics work for audit files Target competencies: - Data preparation - Analytical testing - Exception analysis - Visualisation - Documentation Course outline: - Day 1: Analytics in Audit. Benefits and uses Planning analytics Tools Exercise - Day 2: Data Preparation. Data requests Cleaning and validation Joining data Hands-on - Day 3: Audit Tests. Duplicates and gaps Outliers Benford’s analysis Exercise - Day 4: Interpretation. False positives Investigating exceptions Visualisation Case study - Day 5: Embedding Analytics. Continuous testing Documentation Building capability Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21985 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21985 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 21986 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21986 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21987 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21987 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21988 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21988 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21989 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21989 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21990 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21990 - Istanbul | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 21991 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21991 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21992 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21992 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 21993 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21993 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 21994 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21994 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 21995 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21995 - Kuala Lumpur | 2027-07-05 to 2027-07-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 21996 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21996 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 21997 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21997 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 21998 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21998 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 21999 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-21999 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22000 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22000 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22001 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22001 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22002 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22002 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22003 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22003 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22004 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22004 ## IT Audit Fundamentals URL: https://smarthorizon.uk/course/it-audit-fundamentals Brochure: https://smarthorizon.uk/course/it-audit-fundamentals/brochure.pdf Course reference: it-audit-fundamentals Catalogue record updated: 2026-10-25T19:41:45.974Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Almost every business process now depends on IT systems, so auditors must understand IT risks and controls. This course covers IT audit fundamentals: IT governance, general controls over access, change and operations, application controls, cloud and outsourcing, cybersecurity basics and planning IT audits. Why attend: Financial and operational auditors increasingly need IT knowledge. You will learn the essentials to audit IT confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Control walkthroughs, audit programme exercises, case studies and demonstrations. Target audience: This course is suitable for: Internal auditors new to IT audit Financial auditors Risk and compliance staff IT managers Audit managers Destinations: Dubai, Kuala Lumpur, Barcelona, Vienna, Istanbul, Rome, Cape Town, London, Amsterdam, Paris, Frankfurt Course objectives: - Explain IT governance and risk concepts - Audit IT general controls - Evaluate application controls - Understand cloud and outsourcing risks - Review basic cybersecurity controls - Plan and scope IT audits Target competencies: - IT risk understanding - General controls testing - Application controls - Cyber awareness - Audit planning Course outline: - Day 1: IT Governance. IT and business risk Frameworks Roles Exercise - Day 2: General Controls. Access management Change management IT operations Workshop - Day 3: Application Controls. Input, processing and output controls Interfaces Testing Exercise - Day 4: Cloud and Cyber. Cloud and outsourcing Security basics Vendor reports Case study - Day 5: Planning IT Audits. Scoping Audit programmes Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22005 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22005 - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22006 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22006 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22007 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22007 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22008 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22008 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22009 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22009 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22010 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22010 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22011 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22011 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22012 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22012 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22013 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22013 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22014 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22014 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22015 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22015 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22016 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22016 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22017 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22017 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22018 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22018 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22019 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22019 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22020 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22020 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22021 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22021 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22022 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22022 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22023 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22023 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22024 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22024 ## Auditing Cybersecurity Controls URL: https://smarthorizon.uk/course/auditing-cybersecurity-controls Brochure: https://smarthorizon.uk/course/auditing-cybersecurity-controls/brochure.pdf Course reference: auditing-cybersecurity-controls Catalogue record updated: 2026-10-25T19:41:45.984Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Cyber attacks are a top risk for boards, and internal audit must provide assurance over cyber defences. This course covers auditing cybersecurity: cyber frameworks, identity and access, vulnerability and patch management, network and endpoint security, monitoring and incident response, third-party cyber risk and reporting to the board. Why attend: Boards want independent assurance over cyber risk. You will learn to plan and perform meaningful cybersecurity audits. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework-based audit planning, control testing exercises, incident case studies and reporting practice. Target audience: This course is suitable for: IT auditors Internal audit managers Information security professionals Risk managers Compliance staff Destinations: Vienna, Dubai, Paris, London, Cape Town, Istanbul, Rome, Frankfurt, Amsterdam, Barcelona, Kuala Lumpur Course objectives: - Apply cybersecurity frameworks to audit planning - Audit identity and access management - Evaluate vulnerability and patch management - Review network, endpoint and monitoring controls - Assess incident response readiness - Report cyber audit results to the board Target competencies: - Cyber framework use - Control testing - Incident readiness assessment - Third-party assessment - Board reporting Course outline: - Day 1: Cyber Audit Planning. Threat landscape Frameworks Scoping Exercise - Day 2: Identity and Access. Privileged access Authentication Access reviews Workshop - Day 3: Technical Controls. Vulnerabilities and patching Network and endpoint Logging and monitoring Exercise - Day 4: Incident Response. Plans and testing Recovery Case study Simulation - Day 5: Third Parties and Reporting. Vendor cyber risk Board reporting Follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22025 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22025 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22026 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22026 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22027 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22027 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22028 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22028 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22029 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22029 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22030 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22030 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22031 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22031 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22032 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22032 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22033 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22033 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22034 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22034 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22035 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22035 - Amsterdam | 2027-06-28 to 2027-07-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22036 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22036 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22037 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22037 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22038 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22038 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22039 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22039 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22040 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22040 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22041 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22041 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22042 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22042 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22043 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22043 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22044 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22044 ## Red Flags in Tendering and Contract Award URL: https://smarthorizon.uk/course/red-flags-in-tendering-and-contract-award Brochure: https://smarthorizon.uk/course/red-flags-in-tendering-and-contract-award/brochure.pdf Course reference: red-flags-in-tendering-and-contract-award Catalogue record updated: 2026-11-01T12:44:59.745Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Procurement is one of the areas most vulnerable to fraud and corruption. This course teaches auditors and investigators to recognise red flags across the tender process: needs assessment, specifications, bidder lists, bid rigging, evaluation manipulation, contract award and variations, and how to test for them. Why attend: Tender fraud often hides in plain sight. You will learn to spot warning signs and design effective tests. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of procurement fraud, red flag analysis exercises, data tests and investigation scenarios. Target audience: This course is suitable for: Internal auditors Fraud investigators Procurement compliance officers Anti-corruption officials Audit managers Destinations: Cape Town, London, Dubai, Kuala Lumpur, Barcelona, Vienna, Paris, Amsterdam, Rome, Frankfurt, Istanbul Course objectives: - Explain procurement fraud and corruption schemes - Recognise red flags at each tender stage - Detect bid rigging and collusion indicators - Identify manipulation of evaluation and award - Use data analytics to test procurement - Report and escalate suspected procurement fraud Target competencies: - Red flag recognition - Fraud scheme analysis - Data testing - Investigation awareness - Reporting Course outline: - Day 1: Procurement Fraud. Schemes and actors Case studies Impact Exercise - Day 2: Pre-Tender Red Flags. Needs and specifications Splitting purchases Bidder lists Workshop - Day 3: Bid Rigging. Collusion patterns Bid analysis Data indicators Exercise - Day 4: Evaluation and Award. Evaluation manipulation Award and variations Conflicts of interest Case study - Day 5: Testing and Reporting. Analytics tests Evidence Escalation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22045 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22045 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22046 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22046 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22047 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22047 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22048 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22048 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22049 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22049 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22050 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22050 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22051 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22051 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22052 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22052 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22053 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22053 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22054 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22054 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22055 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22055 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22056 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22056 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22057 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22057 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22058 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22058 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22059 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22059 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22060 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22060 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22061 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22061 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22062 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22062 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22063 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22063 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22064 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22064 ## Auditing Customer Service Operations URL: https://smarthorizon.uk/course/auditing-customer-service-operations Brochure: https://smarthorizon.uk/course/auditing-customer-service-operations/brochure.pdf Course reference: auditing-customer-service-operations Catalogue record updated: 2026-10-25T19:41:46.009Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Customer service functions handle complaints, refunds, contracts and sensitive data, creating operational and conduct risks. This course covers auditing customer service: service level and quality controls, complaint handling, refunds and credits, data protection, contact centre performance data and customer outcomes. Why attend: Customer service failures harm customers and reputation. You will learn how to audit these operations effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process walkthroughs, audit programme design, sample testing exercises and case studies. Target audience: This course is suitable for: Internal auditors Quality assurance managers Compliance officers Customer service managers Risk managers Destinations: Rome, Vienna, Cape Town, Kuala Lumpur, Dubai, Amsterdam, Barcelona, Frankfurt, Paris, London, Istanbul Course objectives: - Understand customer service risks and controls - Audit complaint handling processes - Test refunds, credits and compensation - Review data protection in customer service - Validate service and quality metrics - Assess customer outcomes and conduct risks Target competencies: - Process auditing - Complaint review - Transaction testing - Metric validation - Conduct assessment Course outline: - Day 1: Customer Service Risks. Operations overview Key risks Regulation Exercise - Day 2: Complaints. Complaint processes Root cause analysis Testing Workshop - Day 3: Refunds and Credits. Authority limits Fraud risks Sample testing Exercise - Day 4: Data and Metrics. Data protection Service metrics validation Quality monitoring Case study - Day 5: Customer Outcomes. Conduct risk Reporting Recommendations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22065 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22065 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22066 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22066 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22067 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22067 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22068 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22068 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22069 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22069 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22070 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22070 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22071 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22071 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22072 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22072 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22073 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22073 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22074 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22074 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22075 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22075 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22076 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22076 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22077 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22077 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22078 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22078 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22079 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22079 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22080 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22080 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22081 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22081 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22082 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22082 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22083 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22083 - Istanbul | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22084 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22084 ## Auditing Procurement and Contracts URL: https://smarthorizon.uk/course/auditing-procurement-and-contracts Brochure: https://smarthorizon.uk/course/auditing-procurement-and-contracts/brochure.pdf Course reference: auditing-procurement-and-contracts Catalogue record updated: 2026-11-01T12:44:01.307Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Procurement and contract management account for large amounts of spend and risk. This course covers auditing the full procure-to-pay and contract life cycle: procurement planning, sourcing compliance, supplier selection, contract terms, contract performance, variations, payments and supplier master data. Why attend: Weak procurement and contract controls lead to overpayments and fraud. You will learn a comprehensive audit approach. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit programme development, contract review exercises, data analytics tests and case studies. Target audience: This course is suitable for: Internal auditors Procurement compliance officers Contract managers Audit managers Risk managers Destinations: Rome, Barcelona, Cape Town, Paris, Dubai, Frankfurt, London, Istanbul, Vienna, Kuala Lumpur, Amsterdam Course objectives: - Map procurement and contract risks - Audit compliance with procurement policies - Test supplier selection and award decisions - Review contract terms and management - Audit variations, payments and claims - Use analytics to test procurement data Target competencies: - Risk mapping - Compliance testing - Contract review - Payment testing - Data analytics Course outline: - Day 1: Procurement Risks. Procure-to-pay cycle Key risks Controls Exercise - Day 2: Sourcing Compliance. Policies and thresholds Tender files Award testing Workshop - Day 3: Contracts. Contract terms Contract management Performance Exercise - Day 4: Payments and Variations. Variations and claims Invoice testing Supplier master data Case study - Day 5: Analytics and Reporting. Data tests Findings Recommendations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22085 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22085 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22086 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22086 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22087 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22087 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22088 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22088 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22089 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22089 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22090 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22090 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22091 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22091 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22092 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22092 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22093 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22093 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22094 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22094 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22095 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22095 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22096 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22096 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22097 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22097 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22098 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22098 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22099 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22099 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22100 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22100 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22101 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22101 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22102 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22102 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22103 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22103 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22104 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22104 ## Audit Sampling Techniques URL: https://smarthorizon.uk/course/audit-sampling-techniques Brochure: https://smarthorizon.uk/course/audit-sampling-techniques/brochure.pdf Course reference: audit-sampling-techniques Catalogue record updated: 2026-11-01T12:43:19.055Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Auditors must draw reliable conclusions from samples when testing every item is impractical. This course explains statistical and non-statistical sampling: defining populations, sample sizes, selection methods, attribute and variable sampling, evaluating errors, projecting results and documenting sampling decisions. Why attend: Poor sampling leads to wrong conclusions and weak audit evidence. You will learn to choose and defend appropriate sampling methods. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Sample size calculations, selection exercises, error evaluation practice and case studies. Target audience: This course is suitable for: Internal and external auditors Quality auditors Compliance testers Audit managers Fraud examiners Destinations: London, Dubai, Cape Town, Kuala Lumpur, Amsterdam, Barcelona, Rome, Istanbul, Vienna, Frankfurt, Paris Course objectives: - Explain sampling concepts and risks - Define populations and sampling units - Determine appropriate sample sizes - Select samples using suitable methods - Evaluate and project sample results - Document sampling decisions Target competencies: - Sampling design - Sample sizing - Selection methods - Error evaluation - Documentation Course outline: - Day 1: Sampling Concepts. Why sample Sampling risk Statistical versus judgemental Exercise - Day 2: Planning. Populations Tolerable error Confidence Workshop - Day 3: Sample Size and Selection. Calculating sizes Random and systematic selection Stratification Exercise - Day 4: Evaluation. Attribute sampling Variable sampling Projecting errors Case study - Day 5: Documentation. Audit file requirements Common mistakes Practical tools Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22105 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22105 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22106 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22106 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22107 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22107 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22108 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22108 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22109 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22109 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22110 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22110 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22111 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22111 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22112 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22112 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22113 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22113 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22114 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22114 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22115 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22115 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22116 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22116 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22117 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22117 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22118 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22118 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22119 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22119 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22120 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22120 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22121 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22121 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22122 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22122 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22123 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22123 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22124 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22124 ## Internal Audit Charter, Mandate and Strategy URL: https://smarthorizon.uk/course/internal-audit-charter-mandate-and-strategy Brochure: https://smarthorizon.uk/course/internal-audit-charter-mandate-and-strategy/brochure.pdf Course reference: internal-audit-charter-mandate-and-strategy Catalogue record updated: 2026-10-25T19:41:46.036Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A clear charter and strategy give internal audit the authority, independence and direction it needs. This course covers drafting the internal audit charter, defining the mandate, reporting lines and independence, aligning with professional standards, setting a function strategy, stakeholder expectations and measuring audit performance. Why attend: Many audit functions lack a clear mandate or strategy, limiting their impact. You will learn to position internal audit strategically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Charter drafting workshops, strategy development exercises, stakeholder mapping and case studies. Target audience: This course is suitable for: Heads of internal audit Audit managers Audit committee members Governance professionals Senior auditors Destinations: London, Dubai, Rome, Amsterdam, Kuala Lumpur, Cape Town, Vienna, Paris, Barcelona, Frankfurt, Istanbul Course objectives: - Draft or update an internal audit charter - Define audit mandate and scope - Safeguard independence and objectivity - Align with professional standards - Develop an internal audit strategy - Measure and report audit performance Target competencies: - Charter drafting - Strategic planning - Independence management - Stakeholder engagement - Performance measurement Course outline: - Day 1: Purpose of Internal Audit. Role and value Professional standards Stakeholders Exercise - Day 2: Charter and Mandate. Charter content Mandate Authority Drafting workshop - Day 3: Independence. Reporting lines Objectivity threats Safeguards Case study - Day 4: Strategy. Vision and priorities Capabilities Technology Workshop - Day 5: Performance. KPIs Quality Stakeholder feedback Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22125 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22125 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22126 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22126 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22127 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22127 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22128 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22128 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22129 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22129 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22130 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22130 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22131 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22131 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22132 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22132 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22133 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22133 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22134 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22134 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22135 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22135 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22136 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22136 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22137 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22137 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22138 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22138 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22139 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22139 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22140 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22140 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22141 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22141 - Istanbul | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22142 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22142 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22143 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22143 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22144 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22144 ## Continuous Auditing and Monitoring URL: https://smarthorizon.uk/course/continuous-auditing-and-monitoring Brochure: https://smarthorizon.uk/course/continuous-auditing-and-monitoring/brochure.pdf Course reference: continuous-auditing-and-monitoring Catalogue record updated: 2026-10-25T19:41:46.045Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Continuous auditing uses automated tests to assess risks and controls as transactions occur. This course explains continuous auditing and monitoring: selecting areas, designing automated tests, data access, thresholds and alerts, handling exceptions, coordinating with management monitoring and scaling the programme. Why attend: Periodic audits miss issues between reviews. You will learn to provide timely, ongoing assurance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Test design workshops, analytics demonstrations, case studies and programme planning. Target audience: This course is suitable for: Internal audit managers Data and IT auditors Risk and compliance analysts Finance controllers Audit leaders Destinations: Paris, Barcelona, Istanbul, London, Cape Town, Rome, Frankfurt, Vienna, Dubai, Kuala Lumpur, Amsterdam Course objectives: - Distinguish continuous auditing from continuous monitoring - Select processes for continuous testing - Design automated tests and thresholds - Manage data access and refresh - Handle and follow up exceptions - Scale a continuous auditing programme Target competencies: - Test design - Automation - Exception management - Data access - Programme scaling Course outline: - Day 1: Concepts. Continuous auditing and monitoring Benefits Maturity Exercise - Day 2: Selecting Areas. Risk-based selection Data availability Quick wins Workshop - Day 3: Designing Tests. Rules and thresholds Tools Alerts Exercise - Day 4: Exceptions. Triage Management follow-up False positives Case study - Day 5: Scaling. Governance Skills Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22145 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22145 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22146 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22146 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22147 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22147 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22148 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22148 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22149 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22149 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22150 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22150 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22151 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22151 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22152 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22152 - Frankfurt | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22153 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22153 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22154 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22154 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22155 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22155 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22156 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22156 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22157 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22157 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22158 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22158 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22159 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22159 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22160 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22160 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22161 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22161 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22162 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22162 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22163 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22163 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22164 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22164 ## Auditing Human Resources Processes URL: https://smarthorizon.uk/course/auditing-human-resources-processes Brochure: https://smarthorizon.uk/course/auditing-human-resources-processes/brochure.pdf Course reference: auditing-human-resources-processes Catalogue record updated: 2026-10-25T19:41:46.055Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: HR processes carry risks related to legal compliance, payroll, fraud, fairness and data protection. This course covers auditing HR: recruitment and onboarding, employee records, payroll and benefits, performance and promotion, training, leavers and HR data security. Why attend: HR audits protect the organisation from legal and financial exposure. You will learn a complete approach to auditing HR. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit programme design, file testing exercises, data analytics and case studies. Target audience: This course is suitable for: Internal auditors HR auditors and compliance staff HR managers Audit managers Risk professionals Destinations: Barcelona, Frankfurt, Cape Town, Rome, Amsterdam, Dubai, Vienna, Paris, London, Kuala Lumpur, Istanbul Course objectives: - Identify key HR risks and controls - Audit recruitment and onboarding - Test employee records and payroll links - Review performance, promotion and reward decisions - Audit training and leaver processes - Assess HR data protection Target competencies: - HR risk assessment - Process testing - Data analysis - Compliance review - Reporting Course outline: - Day 1: HR Risks. HR life cycle Legal and fraud risks Controls Exercise - Day 2: Recruitment and Records. Recruitment controls Onboarding Employee files Workshop - Day 3: Pay and Benefits. Payroll links Benefits Allowances Exercise - Day 4: Performance and Development. Performance and promotion Training records Fairness Case study - Day 5: Leavers and Data. Leaver processes Access removal HR data protection Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22165 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22165 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22166 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22166 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22167 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22167 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22168 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22168 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22169 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22169 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22170 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22170 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22171 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22171 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22172 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22172 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22173 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22173 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22174 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22174 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22175 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22175 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22176 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22176 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22177 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22177 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22178 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22178 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22179 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22179 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22180 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22180 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22181 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22181 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22182 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22182 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22183 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22183 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22184 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22184 ## Auditing Inventory and Fixed Assets URL: https://smarthorizon.uk/course/auditing-inventory-and-fixed-assets Brochure: https://smarthorizon.uk/course/auditing-inventory-and-fixed-assets/brochure.pdf Course reference: auditing-inventory-and-fixed-assets Catalogue record updated: 2026-10-25T19:41:46.065Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Inventory and fixed assets represent large balance sheet values and are exposed to theft, obsolescence and recording errors. This course covers auditing inventory and fixed assets: stock counts, valuation, obsolescence, reconciliations, asset registers, tagging and verification, capitalisation, depreciation and disposals. Why attend: Asset misstatements and losses are common audit findings. You will learn practical techniques to verify that assets exist and are correctly recorded. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Stock count simulations, register reconciliation exercises, valuation case studies and analytics tests. Target audience: This course is suitable for: Internal and external auditors Finance controllers Inventory and asset managers Audit managers Accountants Destinations: London, Dubai, Amsterdam, Rome, Barcelona, Istanbul, Frankfurt, Cape Town, Vienna, Paris, Kuala Lumpur Course objectives: - Plan and observe inventory counts - Test inventory valuation and obsolescence - Reconcile physical and book records - Audit fixed asset registers and verification - Review capitalisation and depreciation - Test asset disposals and write-offs Target competencies: - Count procedures - Valuation testing - Reconciliation - Asset verification - Disposal review Course outline: - Day 1: Asset Risks. Inventory and asset risks Controls Accounting basics Exercise - Day 2: Inventory Counts. Count planning Observation Count differences Simulation - Day 3: Inventory Valuation. Costing Obsolescence Net realisable value Exercise - Day 4: Fixed Assets. Registers and tagging Physical verification Capitalisation and depreciation Workshop - Day 5: Disposals and Reporting. Disposals and write-offs Analytics Findings Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22185 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22185 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22186 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22186 - Amsterdam | 2027-01-11 to 2027-01-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22187 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22187 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22188 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22188 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22189 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22189 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22190 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22190 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22191 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22191 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22192 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22192 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22193 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22193 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22194 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22194 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22195 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22195 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22196 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22196 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22197 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22197 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22198 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22198 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22199 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22199 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22200 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22200 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22201 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22201 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22202 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22202 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22203 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22203 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22204 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22204 ## Auditing Revenue and Receivables URL: https://smarthorizon.uk/course/auditing-revenue-and-receivables Brochure: https://smarthorizon.uk/course/auditing-revenue-and-receivables/brochure.pdf Course reference: auditing-revenue-and-receivables Catalogue record updated: 2026-11-01T12:42:36.033Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Revenue is a key performance measure and a frequent area of misstatement and fraud. This course covers auditing revenue and receivables: revenue recognition principles, order-to-cash controls, cut-off, credit notes, pricing and discounts, receivables ageing, provisions and collection processes. Why attend: Revenue manipulation has caused many corporate scandals. You will learn to audit revenue with appropriate scepticism. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process walkthroughs, cut-off testing, analytics exercises and case studies of revenue fraud. Target audience: This course is suitable for: Internal and external auditors Finance controllers Credit managers Audit managers Revenue accountants Destinations: Frankfurt, Rome, Dubai, Barcelona, Cape Town, Istanbul, Vienna, Amsterdam, Paris, London, Kuala Lumpur Course objectives: - Explain revenue recognition principles - Audit order-to-cash controls - Test cut-off and completeness - Review pricing, discounts and credit notes - Audit receivables ageing and provisions - Identify revenue fraud red flags Target competencies: - Revenue recognition - Control testing - Cut-off testing - Receivables analysis - Fraud awareness Course outline: - Day 1: Revenue Risks. Revenue recognition Fraud schemes Key controls Case study - Day 2: Order to Cash. Order processing Billing Pricing controls Workshop - Day 3: Cut-Off and Completeness. Cut-off tests Unbilled revenue Analytics Exercise - Day 4: Receivables. Ageing Provisions Collections Exercise - Day 5: Credit Notes and Reporting. Credit notes Red flags Findings Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22205 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22205 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22206 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22206 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22207 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22207 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22208 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22208 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22209 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22209 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22210 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22210 - Istanbul | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22211 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22211 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22212 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22212 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22213 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22213 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22214 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22214 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22215 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22215 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22216 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22216 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22217 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22217 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22218 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22218 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22219 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22219 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22220 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22220 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22221 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22221 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22222 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22222 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22223 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22223 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22224 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22224 ## Auditing Payroll URL: https://smarthorizon.uk/course/auditing-payroll Brochure: https://smarthorizon.uk/course/auditing-payroll/brochure.pdf Course reference: auditing-payroll Catalogue record updated: 2026-11-01T12:41:51.447Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Payroll is a large cost and a common target for fraud such as ghost employees and unauthorised pay changes. This course covers payroll auditing: payroll risks and controls, employee master data, pay calculations, overtime and allowances, statutory deductions, payments, reconciliations and payroll analytics. Why attend: Payroll fraud and errors can continue unnoticed for years. You will learn effective tests to detect them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Analytics exercises on payroll data, control testing, case studies of payroll fraud and reporting practice. Target audience: This course is suitable for: Internal auditors Payroll managers HR compliance staff Finance controllers Fraud examiners Destinations: Istanbul, Amsterdam, Kuala Lumpur, Vienna, Dubai, Rome, London, Cape Town, Frankfurt, Paris, Barcelona Course objectives: - Identify payroll risks and key controls - Test employee master data changes - Verify pay calculations and allowances - Audit overtime and variable pay - Review deductions, payments and reconciliations - Apply analytics to detect payroll fraud Target competencies: - Payroll risk assessment - Master data testing - Calculation verification - Analytics - Fraud detection Course outline: - Day 1: Payroll Risks. Payroll process Fraud schemes Controls Case study - Day 2: Master Data. Starters and leavers Pay changes Bank details Exercise - Day 3: Calculations. Pay elements Overtime and allowances Deductions Workshop - Day 4: Payments and Reconciliation. Payment controls Reconciliations Approvals Exercise - Day 5: Analytics. Ghost employee tests Duplicates and anomalies Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22225 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22225 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22226 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22226 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22227 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22227 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22228 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22228 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22229 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22229 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22230 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22230 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22231 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22231 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22232 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22232 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22233 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22233 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22234 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22234 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22235 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22235 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22236 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22236 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22237 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22237 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22238 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22238 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22239 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22239 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22240 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22240 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22241 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22241 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22242 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22242 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22243 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22243 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22244 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22244 ## Auditing Construction Projects URL: https://smarthorizon.uk/course/auditing-construction-projects Brochure: https://smarthorizon.uk/course/auditing-construction-projects/brochure.pdf Course reference: auditing-construction-projects Catalogue record updated: 2026-10-25T19:41:46.130Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Construction projects involve large budgets, complex contracts and many opportunities for overruns and fraud. This course covers auditing construction projects: project governance, procurement and tendering, contract administration, progress and payment certification, variations and claims, quality and close-out. Why attend: Independent project audits can save significant sums. You will learn where construction projects lose money and how to audit them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of troubled projects, document review exercises, payment testing and site audit planning. Target audience: This course is suitable for: Internal auditors Project auditors Quantity surveyors Project control professionals Audit managers Destinations: Rome, Istanbul, Amsterdam, Barcelona, Dubai, Frankfurt, London, Vienna, Paris, Cape Town, Kuala Lumpur Course objectives: - Understand construction project risks - Audit project governance and reporting - Review procurement and contract award - Test progress valuations and payments - Audit variations and claims - Review quality and project close-out Target competencies: - Project risk assessment - Contract review - Payment testing - Claims analysis - Close-out review Course outline: - Day 1: Construction Risks. Project life cycle Common losses Fraud risks Case study - Day 2: Governance and Procurement. Project governance Tendering Award Workshop - Day 3: Payments. Progress valuations Retentions Certification Exercise - Day 4: Variations and Claims. Variation control Claims Delays Exercise - Day 5: Quality and Close-Out. Quality records Final accounts Lessons Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22245 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22245 - Istanbul | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22246 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22246 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22247 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22247 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22248 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22248 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22249 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22249 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22250 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22250 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22251 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22251 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22252 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22252 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22253 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22253 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22254 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22254 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22255 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22255 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22256 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22256 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22257 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22257 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22258 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22258 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22259 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22259 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22260 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22260 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22261 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22261 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22262 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22262 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22263 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22263 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22264 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22264 ## Auditing Information Security Management URL: https://smarthorizon.uk/course/auditing-information-security-management Brochure: https://smarthorizon.uk/course/auditing-information-security-management/brochure.pdf Course reference: auditing-information-security-management Catalogue record updated: 2026-10-25T19:41:46.136Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Information security management systems set policies, risk assessments and controls to protect information. This course covers auditing information security management against frameworks such as ISO 27001: governance, risk assessment, policies, asset management, access control, supplier security, incident management and continual improvement. Why attend: A certificate on the wall does not guarantee security. You will learn to audit whether information security is effective in practice. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework-based audit exercises, evidence review, interview practice and case studies. Target audience: This course is suitable for: IT and security auditors Internal auditors Information security managers Compliance professionals ISO auditors Destinations: Cape Town, Rome, Istanbul, Vienna, Paris, Barcelona, Dubai, Amsterdam, London, Kuala Lumpur, Frankfurt Course objectives: - Explain information security management system requirements - Audit security governance and policies - Evaluate information risk assessments - Test key security controls - Review supplier security and incident management - Assess continual improvement Target competencies: - ISMS auditing - Risk assessment review - Control testing - Evidence evaluation - Reporting Course outline: - Day 1: ISMS Concepts. ISO 27001 overview Scope Audit approach Exercise - Day 2: Governance and Risk. Leadership and policies Risk assessment Statement of applicability Workshop - Day 3: Controls. Asset management Access control Operations security Exercise - Day 4: Suppliers and Incidents. Supplier security Incident management Business continuity Case study - Day 5: Improvement and Reporting. Internal audits and reviews Nonconformities Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22265 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22265 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22266 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22266 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22267 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22267 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22268 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22268 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22269 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22269 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22270 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22270 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22271 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22271 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22272 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22272 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22273 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22273 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22274 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22274 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22275 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22275 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22276 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22276 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22277 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22277 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22278 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22278 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22279 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22279 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22280 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22280 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22281 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22281 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22282 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22282 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22283 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22283 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22284 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22284 ## Audit Committee Reporting URL: https://smarthorizon.uk/course/audit-committee-reporting Brochure: https://smarthorizon.uk/course/audit-committee-reporting/brochure.pdf Course reference: audit-committee-reporting Catalogue record updated: 2026-10-25T19:41:46.143Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Internal audit’s influence depends on how well it communicates with the audit committee. This course covers audit committee reporting: understanding committee needs, periodic reports, thematic insights, overall opinions, tracking management actions, private sessions and building a strong relationship with the committee chair. Why attend: Committees want insight, not lists of findings. You will learn to report in a way that helps the committee govern. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Report design exercises, mock committee presentations, case studies and feedback sessions. Target audience: This course is suitable for: Heads of internal audit Audit managers Chief risk and compliance officers Company secretaries Senior auditors Destinations: Vienna, Cape Town, Amsterdam, Dubai, London, Frankfurt, Rome, Kuala Lumpur, Barcelona, Istanbul, Paris Course objectives: - Understand audit committee responsibilities and needs - Design effective periodic audit reports - Provide thematic insights and opinions - Report on management action tracking - Present confidently to committees - Build strong relationships with committee chairs Target competencies: - Report design - Insight development - Presentation - Action tracking - Relationship management Course outline: - Day 1: The Audit Committee. Responsibilities Expectations of audit Composition Exercise - Day 2: Reporting Content. Periodic reports Ratings and opinions Themes Workshop - Day 3: Action Tracking. Follow-up processes Overdue actions Escalation Exercise - Day 4: Presenting. Committee presentations Questions Private sessions Simulation - Day 5: Relationships. Working with the chair Annual reporting Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22285 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22285 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22286 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22286 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22287 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22287 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22288 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22288 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22289 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22289 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22290 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22290 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22291 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22291 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22292 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22292 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22293 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22293 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22294 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22294 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22295 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22295 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22296 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22296 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22297 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22297 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22298 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22298 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22299 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22299 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22300 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22300 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22301 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22301 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22302 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22302 - Istanbul | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22303 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22303 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22304 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22304 ## Root Cause Analysis for Auditors URL: https://smarthorizon.uk/course/root-cause-analysis-for-auditors Brochure: https://smarthorizon.uk/course/root-cause-analysis-for-auditors/brochure.pdf Course reference: root-cause-analysis-for-auditors Catalogue record updated: 2026-10-25T19:41:46.151Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Audit recommendations only prevent recurrence if they address root causes, not symptoms. This course teaches auditors root cause analysis: why root causes matter, techniques such as 5 Whys, fishbone and causal factor charts, people, process and system causes, writing cause statements and designing sustainable recommendations. Why attend: Recurring findings show that causes were not fixed. You will learn to identify the real reasons behind control failures. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technique practice on audit cases, group analysis workshops and report rewrites. Target audience: This course is suitable for: Internal auditors Quality and compliance auditors Audit managers Risk managers Investigators Destinations: Rome, Cape Town, London, Amsterdam, Vienna, Paris, Dubai, Kuala Lumpur, Istanbul, Frankfurt, Barcelona Course objectives: - Explain the importance of root cause analysis in auditing - Apply 5 Whys and fishbone techniques - Distinguish people, process and system causes - Analyse patterns across multiple findings - Write clear cause statements - Design recommendations that address root causes Target competencies: - Causal analysis - Pattern recognition - Cause writing - Recommendation design - Facilitation Course outline: - Day 1: Why Root Causes. Symptoms versus causes Recurring findings Standards Exercise - Day 2: Techniques. 5 Whys Fishbone diagrams Causal factor charts Practice - Day 3: Types of Causes. People, process and systems Culture and incentives Pattern analysis Workshop - Day 4: Writing Causes. Cause statements Evidence Management agreement Exercise - Day 5: Recommendations. Sustainable actions Validation Follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22305 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22305 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22306 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22306 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22307 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22307 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22308 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22308 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22309 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22309 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22310 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22310 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22311 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22311 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22312 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22312 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22313 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22313 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22314 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22314 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22315 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22315 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22316 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22316 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22317 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22317 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22318 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22318 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22319 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22319 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22320 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22320 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22321 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22321 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22322 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22322 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22323 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22323 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22324 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22324 ## Auditing Carbon and Energy Data URL: https://smarthorizon.uk/course/auditing-carbon-and-energy-data Brochure: https://smarthorizon.uk/course/auditing-carbon-and-energy-data/brochure.pdf Course reference: auditing-carbon-and-energy-data Catalogue record updated: 2026-10-25T19:41:46.159Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Carbon and energy figures are now disclosed to investors and regulators and need the same rigour as financial data. This course covers auditing carbon and energy data: reporting boundaries, data flows and controls, emission factors and calculations, estimation methods, documentation and preparing for external assurance. Why attend: Errors in carbon reporting can lead to greenwashing accusations. You will learn to provide assurance over environmental data. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Data flow mapping, calculation testing exercises, case studies and assurance readiness reviews. Target audience: This course is suitable for: Internal auditors Sustainability reporting teams Finance controllers Environmental managers Assurance professionals Destinations: Kuala Lumpur, Barcelona, Rome, Amsterdam, Paris, Cape Town, London, Dubai, Istanbul, Frankfurt, Vienna Course objectives: - Understand carbon and energy reporting requirements - Map data flows and controls - Test calculations and emission factors - Evaluate estimates and assumptions - Review documentation and evidence - Prepare for external assurance Target competencies: - Data flow mapping - Calculation testing - Estimate evaluation - Evidence review - Assurance readiness Course outline: - Day 1: Carbon Reporting. Reporting frameworks Scopes and boundaries Risks of misstatement Exercise - Day 2: Data Flows. Energy and fuel data Systems and spreadsheets Controls Workshop - Day 3: Calculations. Emission factors Conversion Recalculation Exercise - Day 4: Estimates. Estimation methods Assumptions Uncertainty Case study - Day 5: Assurance. Evidence Assurance readiness Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22325 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22325 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22326 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22326 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22327 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22327 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22328 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22328 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22329 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22329 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22330 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22330 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22331 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22331 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22332 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22332 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22333 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22333 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22334 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22334 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22335 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22335 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22336 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22336 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22337 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22337 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22338 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22338 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22339 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22339 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22340 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22340 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22341 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22341 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22342 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22342 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22343 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22343 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22344 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22344 ## Auditing SaaS and Shared Service Providers URL: https://smarthorizon.uk/course/auditing-saas-and-shared-service-providers Brochure: https://smarthorizon.uk/course/auditing-saas-and-shared-service-providers/brochure.pdf Course reference: auditing-saas-and-shared-service-providers Catalogue record updated: 2026-10-25T19:41:46.168Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many critical processes now run on cloud software or in shared service centres outside the organisation’s direct control. This course covers auditing outsourced and SaaS arrangements: contracts and SLAs, assurance reports such as SOC reports, complementary user controls, data protection, performance monitoring and exit planning. Why attend: Outsourcing a process does not outsource the risk. You will learn to obtain assurance over services run by others. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: SOC report review exercises, contract analysis, case studies and audit programme design. Target audience: This course is suitable for: IT and internal auditors Vendor and outsourcing managers Risk managers Compliance professionals Finance controllers Destinations: Cape Town, Vienna, Barcelona, Dubai, Rome, London, Frankfurt, Kuala Lumpur, Istanbul, Paris, Amsterdam Course objectives: - Identify risks in SaaS and shared services - Review contracts, SLAs and audit rights - Interpret SOC and similar assurance reports - Test complementary user entity controls - Assess data protection and access - Review performance monitoring and exit plans Target competencies: - Outsourcing risk assessment - Contract review - Assurance report interpretation - Control testing - Exit planning Course outline: - Day 1: Outsourced Services. SaaS and shared services Risks Responsibility Exercise - Day 2: Contracts and SLAs. Key clauses Audit rights Service levels Workshop - Day 3: Assurance Reports. SOC reports Exceptions Bridging letters Exercise - Day 4: User Controls. Complementary controls Access and data Testing Case study - Day 5: Monitoring and Exit. Performance monitoring Exit planning Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22345 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22345 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22346 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22346 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22347 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22347 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22348 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22348 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22349 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22349 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22350 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22350 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22351 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22351 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22352 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22352 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22353 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22353 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22354 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22354 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22355 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22355 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22356 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22356 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22357 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22357 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22358 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22358 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22359 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22359 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22360 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22360 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22361 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22361 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22362 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22362 - Paris | 2027-11-15 to 2027-11-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22363 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22363 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22364 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22364 ## Auditing Municipal and Local Government Services URL: https://smarthorizon.uk/course/auditing-municipal-and-local-government-services Brochure: https://smarthorizon.uk/course/auditing-municipal-and-local-government-services/brochure.pdf Course reference: auditing-municipal-and-local-government-services Catalogue record updated: 2026-10-25T19:41:46.177Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Municipalities deliver essential services with public money and face high expectations of accountability. This course covers auditing local government services: revenue collection, permits and licences, procurement, grants, asset management, service delivery performance and citizen-facing processes. Why attend: Local services affect citizens daily and are vulnerable to inefficiency and corruption. You will learn audit approaches tailored to municipalities. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Municipal case studies, audit programme development, data testing and performance audit exercises. Target audience: This course is suitable for: Municipal and government auditors Internal auditors in local government Public finance officers Performance auditors Oversight body staff Destinations: London, Vienna, Barcelona, Cape Town, Dubai, Istanbul, Rome, Frankfurt, Paris, Amsterdam, Kuala Lumpur Course objectives: - Understand municipal risks and governance - Audit revenue collection and billing - Audit permits, licences and inspections - Review municipal procurement and grants - Assess asset and infrastructure management - Evaluate service delivery performance Target competencies: - Public sector risk assessment - Revenue auditing - Permit process review - Performance auditing - Reporting Course outline: - Day 1: Municipal Context. Municipal functions Governance Key risks Exercise - Day 2: Revenue. Taxes and fees Billing and collection Arrears Workshop - Day 3: Permits and Procurement. Permits and licences Inspections Procurement Exercise - Day 4: Assets and Services. Asset management Infrastructure Service delivery Case study - Day 5: Performance and Reporting. Performance indicators Citizen outcomes Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22365 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22365 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22366 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22366 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22367 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22367 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22368 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22368 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22369 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22369 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22370 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22370 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22371 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22371 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22372 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22372 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22373 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22373 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22374 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22374 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22375 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22375 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22376 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22376 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22377 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22377 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22378 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22378 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22379 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22379 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22380 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22380 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22381 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22381 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22382 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22382 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22383 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22383 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22384 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22384 ## Auditing Governance and Ethics URL: https://smarthorizon.uk/course/auditing-governance-and-ethics Brochure: https://smarthorizon.uk/course/auditing-governance-and-ethics/brochure.pdf Course reference: auditing-governance-and-ethics Catalogue record updated: 2026-10-25T19:41:46.185Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Internal audit standards require auditors to assess governance and ethics, not just financial controls. This course covers auditing governance processes, board and committee effectiveness, ethics programmes, codes of conduct, conflicts of interest, speak-up arrangements and organisational culture. Why attend: Governance and culture weaknesses lie behind many major failures. You will learn how to audit these sensitive areas credibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit planning workshops, culture assessment methods, case studies and interview practice. Target audience: This course is suitable for: Internal auditors Audit managers Ethics and compliance officers Governance professionals Audit committee members Destinations: Frankfurt, Istanbul, Vienna, Paris, Cape Town, London, Rome, Dubai, Barcelona, Kuala Lumpur, Amsterdam Course objectives: - Explain internal audit’s role in governance - Audit governance structures and processes - Evaluate ethics and compliance programmes - Test conflicts of interest and gifts controls - Assess speak-up arrangements - Use culture indicators in audits Target competencies: - Governance auditing - Ethics programme evaluation - Culture assessment - Sensitive interviewing - Reporting Course outline: - Day 1: Governance Auditing. Standards Scope Challenges Exercise - Day 2: Governance Processes. Boards and committees Decision processes Reporting Workshop - Day 3: Ethics Programmes. Codes and training Conflicts of interest Gifts Exercise - Day 4: Speak-Up and Culture. Whistleblowing channels Culture indicators Interviews Case study - Day 5: Reporting. Sensitive findings Board communication Follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22385 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22385 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22386 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22386 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22387 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22387 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22388 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22388 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22389 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22389 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22390 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22390 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22391 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22391 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22392 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22392 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22393 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22393 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22394 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22394 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22395 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22395 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22396 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22396 - Kuala Lumpur | 2027-08-02 to 2027-08-06 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22397 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22397 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22398 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22398 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22399 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22399 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22400 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22400 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22401 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22401 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22402 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22402 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22403 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22403 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22404 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22404 ## Auditing Petty Cash and Expense Claims URL: https://smarthorizon.uk/course/auditing-petty-cash-and-expense-claims Brochure: https://smarthorizon.uk/course/auditing-petty-cash-and-expense-claims/brochure.pdf Course reference: auditing-petty-cash-and-expense-claims Catalogue record updated: 2026-10-25T19:41:46.194Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Petty cash, corporate cards and expense claims are small individually but frequent and prone to abuse. This course covers auditing these areas: policies and limits, approval controls, receipts and evidence, card usage, duplicate and personal expenses, analytics and dealing with suspected abuse. Why attend: Expense abuse damages culture and adds up to significant losses. You will learn efficient tests to detect it. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Analytics exercises, sample testing, case studies of expense fraud and policy reviews. Target audience: This course is suitable for: Internal auditors Finance controllers Accounts payable staff Compliance officers Fraud examiners Destinations: Dubai, Barcelona, Vienna, Rome, Cape Town, London, Paris, Kuala Lumpur, Amsterdam, Frankfurt, Istanbul Course objectives: - Identify risks in petty cash and expenses - Review policies, limits and approvals - Test receipts and supporting evidence - Audit corporate card usage - Use analytics to detect duplicates and anomalies - Handle suspected abuse appropriately Target competencies: - Policy review - Sample testing - Card analytics - Fraud detection - Reporting Course outline: - Day 1: Expense Risks. Petty cash, cards and claims Abuse schemes Controls Case study - Day 2: Policies and Approvals. Limits Approval controls Exceptions Workshop - Day 3: Testing. Receipts and evidence Sample selection Petty cash counts Exercise - Day 4: Analytics. Duplicate claims Weekend and personal spend Patterns Exercise - Day 5: Handling Abuse. Escalation Recovery Recommendations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22405 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22405 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22406 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22406 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22407 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22407 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22408 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22408 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22409 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22409 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22410 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22410 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22411 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22411 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22412 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22412 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22413 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22413 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22414 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22414 - Amsterdam | 2027-06-07 to 2027-06-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22415 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22415 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22416 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22416 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22417 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22417 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22418 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22418 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22419 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22419 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22420 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22420 - Frankfurt | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22421 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22421 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22422 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22422 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22423 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22423 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22424 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22424 ## Audit Interviewing Techniques URL: https://smarthorizon.uk/course/audit-interviewing-techniques Brochure: https://smarthorizon.uk/course/audit-interviewing-techniques/brochure.pdf Course reference: audit-interviewing-techniques Catalogue record updated: 2026-10-25T19:41:46.200Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Interviews are one of the main sources of audit evidence and insight. This course develops audit interviewing skills: planning interviews, building rapport, questioning techniques, active listening, handling evasive or defensive interviewees, documenting interviews and conducting walkthroughs and closing meetings. Why attend: Good interviews reveal what documents do not. You will learn to gather reliable information while maintaining relationships. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Interview practice with role plays, observation and feedback, case scenarios and documentation exercises. Target audience: This course is suitable for: Internal and external auditors Compliance reviewers Quality auditors Investigators Audit managers Destinations: Vienna, Frankfurt, Dubai, Cape Town, Barcelona, Kuala Lumpur, Rome, Paris, Istanbul, London, Amsterdam Course objectives: - Plan interviews with clear objectives - Build rapport and trust - Use effective questioning techniques - Listen actively and probe responses - Handle difficult interview situations - Document interviews accurately Target competencies: - Interview planning - Questioning - Active listening - Handling resistance - Documentation Course outline: - Day 1: Interviews in Audit. Purpose and types Evidence value Ethics Exercise - Day 2: Planning. Objectives Preparing questions Logistics Workshop - Day 3: Questioning. Open and probing questions Funnel technique Listening Practice - Day 4: Difficult Situations. Defensive interviewees Evasion Emotions Role plays - Day 5: Documentation. Interview notes Walkthroughs Closing meetings Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22425 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22425 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22426 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22426 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22427 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22427 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22428 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22428 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22429 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22429 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22430 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22430 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22431 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22431 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22432 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22432 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22433 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22433 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22434 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22434 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22435 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22435 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22436 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22436 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22437 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22437 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22438 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22438 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22439 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22439 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22440 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22440 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22441 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22441 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22442 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22442 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22443 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22443 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22444 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22444 ## Forensic Accounting Techniques URL: https://smarthorizon.uk/course/forensic-accounting-techniques Brochure: https://smarthorizon.uk/course/forensic-accounting-techniques/brochure.pdf Course reference: forensic-accounting-techniques Catalogue record updated: 2026-10-25T19:41:46.205Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Forensic accountants combine accounting, investigation and legal knowledge to uncover and quantify financial wrongdoing. This course covers forensic accounting techniques: fraud schemes, financial statement analysis, tracing funds, document examination, digital evidence, quantifying losses and preparing reports for legal proceedings. Why attend: Financial misconduct requires specialist techniques to uncover and prove. You will learn the core tools of forensic accounting. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case-based exercises, fund tracing practice, data analysis and report writing. Target audience: This course is suitable for: Forensic accountants Fraud investigators Internal and external auditors Compliance professionals Legal and law enforcement staff Destinations: Dubai, Vienna, Rome, Cape Town, London, Barcelona, Paris, Amsterdam, Istanbul, Frankfurt, Kuala Lumpur Course objectives: - Explain the role of forensic accounting - Recognise financial fraud schemes - Analyse financial statements for manipulation - Trace funds and assets - Examine documents and digital evidence - Quantify losses and prepare forensic reports Target competencies: - Fraud scheme analysis - Financial analysis - Fund tracing - Evidence handling - Expert reporting Course outline: - Day 1: Forensic Accounting. Role and standards Fraud schemes Case study Exercise - Day 2: Financial Analysis. Ratio and trend analysis Earnings manipulation Red flags Workshop - Day 3: Tracing Funds. Bank records Asset tracing Money laundering patterns Exercise - Day 4: Evidence. Document examination Digital evidence Chain of custody Case study - Day 5: Quantification and Reporting. Loss quantification Expert reports Testifying basics Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22445 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22445 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22446 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22446 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22447 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22447 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22448 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22448 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22449 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22449 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22450 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22450 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22451 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22451 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22452 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22452 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22453 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22453 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22454 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22454 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22455 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22455 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22456 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22456 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22457 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22457 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22458 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22458 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22459 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22459 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22460 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22460 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22461 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22461 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22462 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22462 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22463 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22463 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22464 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22464 ## Auditing Business Continuity Management URL: https://smarthorizon.uk/course/auditing-business-continuity-management Brochure: https://smarthorizon.uk/course/auditing-business-continuity-management/brochure.pdf Course reference: auditing-business-continuity-management Catalogue record updated: 2026-10-25T19:41:46.214Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Business continuity arrangements are only tested in a crisis, unless internal audit tests them first. This course covers auditing business continuity management: governance, business impact analysis, recovery strategies, plans, IT disaster recovery, exercises and testing, supplier continuity and improvement. Why attend: Untested continuity plans often fail when needed. You will learn to give assurance that the organisation can recover. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Plan review exercises, test observation guidance, case studies of disruptions and audit programme design. Target audience: This course is suitable for: Internal auditors IT auditors Business continuity managers Risk managers Compliance professionals Destinations: Barcelona, Kuala Lumpur, Istanbul, Frankfurt, Rome, London, Cape Town, Dubai, Paris, Vienna, Amsterdam Course objectives: - Understand business continuity standards - Audit continuity governance and policy - Review business impact analyses - Evaluate recovery strategies and plans - Assess exercises, testing and IT recovery - Review supplier continuity and improvement Target competencies: - Continuity standards - Plan review - Testing evaluation - Supplier assessment - Reporting Course outline: - Day 1: Continuity Management. Standards and frameworks Risks Audit approach Exercise - Day 2: Governance and BIA. Policy and roles Business impact analysis Recovery objectives Workshop - Day 3: Plans and Strategies. Recovery strategies Plan quality Communication Exercise - Day 4: Testing and IT Recovery. Exercise programmes Disaster recovery Results Case study - Day 5: Suppliers and Improvement. Supplier continuity Lessons learned Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22465 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22465 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22466 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22466 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22467 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22467 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22468 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22468 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22469 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22469 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22470 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22470 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22471 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22471 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22472 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22472 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22473 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22473 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22474 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22474 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22475 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22475 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22476 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22476 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22477 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22477 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22478 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22478 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22479 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22479 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22480 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22480 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22481 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22481 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22482 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22482 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22483 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22483 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22484 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22484 ## Auditing Third-Party and Outsourcing Arrangements URL: https://smarthorizon.uk/course/auditing-third-party-and-outsourcing-arrangements Brochure: https://smarthorizon.uk/course/auditing-third-party-and-outsourcing-arrangements/brochure.pdf Course reference: auditing-third-party-and-outsourcing-arrangements Catalogue record updated: 2026-10-25T19:41:46.223Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations rely on suppliers, agents and outsourcers for critical services, creating operational, compliance and reputational risks. This course covers auditing third-party risk management: inventories, risk tiering, due diligence, contracts, ongoing monitoring, fourth parties, concentration risk and offboarding. Why attend: Many incidents start with a third party. You will learn to audit whether third-party risks are properly managed. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework reviews, sample testing of due diligence files, case studies and audit programme design. Target audience: This course is suitable for: Internal auditors Third-party risk managers Procurement and compliance staff Risk managers Audit managers Destinations: Cape Town, London, Dubai, Rome, Barcelona, Istanbul, Kuala Lumpur, Vienna, Frankfurt, Paris, Amsterdam Course objectives: - Understand third-party risk management frameworks - Audit third-party inventories and risk tiering - Test due diligence and onboarding - Review contracts and oversight - Assess monitoring and concentration risk - Audit offboarding and exit Target competencies: - Framework review - Due diligence testing - Contract review - Monitoring assessment - Reporting Course outline: - Day 1: Third-Party Risk. Types of third parties Risks Regulation Exercise - Day 2: Inventory and Tiering. Completeness Risk tiers Ownership Workshop - Day 3: Due Diligence. Onboarding checks File testing Exceptions Exercise - Day 4: Oversight. Contracts Performance monitoring Fourth parties Case study - Day 5: Concentration and Exit. Concentration risk Exit plans Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22485 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22485 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22486 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22486 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22487 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22487 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22488 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22488 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22489 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22489 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22490 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22490 - Kuala Lumpur | 2027-03-29 to 2027-04-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22491 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22491 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22492 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22492 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22493 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22493 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22494 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22494 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22495 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22495 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22496 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22496 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22497 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22497 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22498 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22498 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22499 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22499 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22500 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22500 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22501 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22501 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22502 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22502 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22503 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22503 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22504 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22504 ## Agile Internal Auditing URL: https://smarthorizon.uk/course/agile-internal-auditing Brochure: https://smarthorizon.uk/course/agile-internal-auditing/brochure.pdf Course reference: agile-internal-auditing Catalogue record updated: 2026-10-25T19:41:46.232Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Agile methods help internal audit deliver faster, more relevant assurance with greater stakeholder involvement. This course shows how to apply agile to auditing: agile principles, audit sprints, backlogs and prioritisation, daily stand-ups, iterative reporting, collaboration with auditees and adapting audit methodology and quality standards. Why attend: Traditional audits can be slow and produce outdated findings. You will learn agile practices that make auditing more responsive. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Agile audit simulations, sprint planning exercises, case studies and methodology workshops. Target audience: This course is suitable for: Internal auditors Audit managers Heads of internal audit Audit methodology leads Quality assurance staff Destinations: Rome, Paris, Frankfurt, London, Dubai, Istanbul, Cape Town, Vienna, Kuala Lumpur, Barcelona, Amsterdam Course objectives: - Explain agile principles in an audit context - Plan audits as sprints - Manage audit backlogs and priorities - Run stand-ups and retrospectives - Report iteratively to stakeholders - Adapt methodology while meeting standards Target competencies: - Agile planning - Sprint management - Collaboration - Iterative reporting - Methodology adaptation Course outline: - Day 1: Agile Auditing. Why agile Principles Myths Exercise - Day 2: Planning. Audit backlogs Sprint planning Prioritisation Workshop - Day 3: Execution. Stand-ups Kanban boards Collaboration Simulation - Day 4: Reporting. Iterative reporting Stakeholder reviews Retrospectives Exercise - Day 5: Methodology. Standards and documentation Scaling Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22505 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22505 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22506 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22506 - Frankfurt | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22507 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22507 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22508 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22509 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22509 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22510 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22510 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22511 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22511 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22512 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22512 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22513 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22513 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22514 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22514 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22515 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22515 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22516 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22516 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22517 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22517 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22518 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22519 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22519 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22520 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22520 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22521 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22521 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22522 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22522 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22523 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22523 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22524 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22524 ## Auditing Robotic Process Automation URL: https://smarthorizon.uk/course/auditing-robotic-process-automation Brochure: https://smarthorizon.uk/course/auditing-robotic-process-automation/brochure.pdf Course reference: auditing-robotic-process-automation Catalogue record updated: 2026-10-25T19:41:46.240Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Software robots now perform finance, HR and operations tasks, introducing new control risks. This course covers auditing robotic process automation: RPA governance, bot inventories, development and change controls, access and credentials, exception handling, monitoring, business continuity and benefits validation. Why attend: Bots can repeat errors thousands of times very quickly. You will learn to audit automation risks effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Bot walkthroughs, control testing exercises, case studies and audit programme design. Target audience: This course is suitable for: IT and internal auditors Automation centre of excellence staff Risk managers Finance controllers Audit managers Destinations: Kuala Lumpur, Barcelona, Rome, Istanbul, London, Frankfurt, Cape Town, Amsterdam, Vienna, Dubai, Paris Course objectives: - Understand RPA technology and risks - Audit RPA governance and bot inventories - Review bot development and change controls - Test access, credentials and segregation - Evaluate exception handling and monitoring - Assess resilience and benefits claims Target competencies: - Automation risk assessment - Change control testing - Access review - Monitoring evaluation - Reporting Course outline: - Day 1: RPA Basics. How bots work Use cases Risks Demonstration - Day 2: Governance. Centre of excellence Bot inventory Ownership Workshop - Day 3: Development and Change. Design standards Testing Change control Exercise - Day 4: Access and Operations. Bot credentials Exceptions Monitoring Case study - Day 5: Resilience and Benefits. Continuity Benefits validation Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22525 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22525 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22526 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22526 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22527 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22527 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22528 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22528 - Istanbul | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22529 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22529 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22530 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22530 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22531 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22531 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22532 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22532 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22533 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22533 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22534 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22534 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22535 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22535 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22536 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22536 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22537 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22537 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22538 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22538 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22539 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22539 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22540 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22540 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22541 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22541 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22542 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22542 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22543 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22543 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22544 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22544 ## Audit Working Papers and Documentation URL: https://smarthorizon.uk/course/audit-working-papers-and-documentation Brochure: https://smarthorizon.uk/course/audit-working-papers-and-documentation/brochure.pdf Course reference: audit-working-papers-and-documentation Catalogue record updated: 2026-10-25T19:41:46.247Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Audit documentation must show what was done, what was found and why conclusions are justified. This course covers audit working papers: standards, planning documents, testing documentation, evidence referencing, review notes, electronic audit tools, retention and quality review. Why attend: Poor documentation undermines audit conclusions and fails quality reviews. You will learn to document work clearly and efficiently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Working paper exercises, review simulations, examples of good and poor documentation and tool demonstrations. Target audience: This course is suitable for: Internal auditors Audit seniors and managers Quality assurance reviewers External auditors Compliance testers Destinations: Barcelona, Dubai, Vienna, Cape Town, Paris, Rome, London, Frankfurt, Kuala Lumpur, Istanbul, Amsterdam Course objectives: - Explain documentation standards - Document planning and risk assessment - Record testing and evidence clearly - Cross-reference findings to evidence - Perform and respond to reviews - Manage electronic working papers Target competencies: - Documentation - Evidence referencing - Review - Tool use - Quality Course outline: - Day 1: Documentation Standards. Purpose Standards Common deficiencies Exercise - Day 2: Planning Documents. Scope and objectives Risk and control matrices Programmes Workshop - Day 3: Testing Documentation. Test records Evidence Exceptions Exercise - Day 4: Review. Review notes Responding Sign-off Simulation - Day 5: Tools and Retention. Electronic tools Retention Quality reviews Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22545 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22545 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22546 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22546 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22547 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22547 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22548 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22548 - Paris | 2027-02-08 to 2027-02-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22549 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22549 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22550 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22550 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22551 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22551 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22552 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22552 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22553 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22553 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22554 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22554 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22555 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22555 - Kuala Lumpur | 2027-06-28 to 2027-07-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22556 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22556 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22557 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22557 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22558 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22558 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22559 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22559 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22560 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22560 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22561 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22561 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22562 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22562 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22563 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22563 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22564 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22564 ## Auditing Health and Safety Management URL: https://smarthorizon.uk/course/auditing-health-and-safety-management Brochure: https://smarthorizon.uk/course/auditing-health-and-safety-management/brochure.pdf Course reference: auditing-health-and-safety-management Catalogue record updated: 2026-10-25T19:41:46.256Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Health and safety failures can cause serious harm and liability. This course covers auditing health and safety management systems: legal compliance, policy and leadership, risk assessment, controls and permits, contractor management, training, incident investigation and performance monitoring. Why attend: Audits help organisations find safety weaknesses before accidents happen. You will learn a structured approach to safety auditing. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Site audit planning, document review, interview practice and case studies of incidents. Target audience: This course is suitable for: Internal auditors HSE auditors and managers Operations managers Compliance professionals Risk managers Destinations: Cape Town, Kuala Lumpur, Dubai, Amsterdam, London, Istanbul, Vienna, Barcelona, Rome, Frankfurt, Paris Course objectives: - Understand health and safety legal requirements - Audit safety policy and leadership - Review risk assessments and controls - Assess contractor safety management - Evaluate training and competence - Audit incident investigation and performance Target competencies: - Safety system auditing - Risk assessment review - Contractor assessment - Incident review - Reporting Course outline: - Day 1: Safety Management. Legal framework Management systems Audit approach Exercise - Day 2: Leadership and Risk. Policy and leadership Risk assessments Controls Workshop - Day 3: Operations. Permits to work Contractors Equipment Exercise - Day 4: People. Training and competence Consultation Culture Case study - Day 5: Incidents and Performance. Investigations Indicators Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22565 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22565 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22566 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22566 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22567 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22567 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22568 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22568 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22569 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22569 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22570 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22570 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22571 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22571 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22572 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22572 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22573 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22573 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22574 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22574 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22575 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22575 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22576 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22576 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22577 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22577 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22578 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22578 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22579 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22579 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22580 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22580 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22581 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22581 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22582 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22582 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22583 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22583 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22584 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22584 ## Auditing Anti-Money Laundering Programmes URL: https://smarthorizon.uk/course/auditing-anti-money-laundering-programmes Brochure: https://smarthorizon.uk/course/auditing-anti-money-laundering-programmes/brochure.pdf Course reference: auditing-anti-money-laundering-programmes Catalogue record updated: 2026-10-25T19:41:46.266Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Regulated firms must maintain effective anti-money laundering programmes and independent testing. This course covers auditing AML programmes: risk assessment, policies, customer due diligence, transaction monitoring, sanctions screening, suspicious activity reporting, training and governance. Why attend: Regulators expect robust independent testing of AML controls. You will learn how to plan and perform effective AML audits. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit programme design, file testing exercises, monitoring scenario reviews and case studies of enforcement actions. Target audience: This course is suitable for: Internal auditors in financial services AML compliance officers Risk managers Regulators’ staff Audit managers Destinations: Vienna, London, Barcelona, Kuala Lumpur, Rome, Dubai, Amsterdam, Istanbul, Frankfurt, Cape Town, Paris Course objectives: - Understand AML regulatory expectations - Audit the AML risk assessment - Test customer due diligence files - Evaluate transaction monitoring and alerts - Review sanctions screening and reporting - Assess training and governance Target competencies: - Regulatory knowledge - File testing - Monitoring evaluation - Screening review - Reporting Course outline: - Day 1: AML Framework. Regulations Programme elements Audit approach Exercise - Day 2: Risk Assessment and Policies. Enterprise risk assessment Policies Governance Workshop - Day 3: Customer Due Diligence. KYC files Enhanced due diligence Testing Exercise - Day 4: Monitoring and Screening. Transaction monitoring Alert handling Sanctions screening Case study - Day 5: Reporting and Training. Suspicious activity reports Training Findings Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22585 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22585 - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22586 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22586 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22587 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22587 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22588 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22588 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22589 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22589 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22590 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22590 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22591 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22591 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22592 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22592 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22593 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22593 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22594 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22594 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22595 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22595 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22596 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22596 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22597 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22597 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22598 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22598 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22599 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22599 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22600 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22600 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22601 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22601 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22602 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22602 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22603 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22603 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22604 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22604 ## Internal Audit for Small Audit Functions URL: https://smarthorizon.uk/course/internal-audit-for-small-audit-functions Brochure: https://smarthorizon.uk/course/internal-audit-for-small-audit-functions/brochure.pdf Course reference: internal-audit-for-small-audit-functions Catalogue record updated: 2026-10-25T19:41:46.274Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Small audit teams must cover broad risks with limited people and budgets. This course helps small internal audit functions maximise impact: prioritising risks, efficient audit methods, co-sourcing, using analytics and technology, meeting standards proportionately and building credibility. Why attend: Small teams cannot do everything, so they must choose wisely. You will learn practical ways to deliver strong assurance with limited resources. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Planning exercises, case studies of small functions, peer discussion and toolkits. Target audience: This course is suitable for: Heads of small audit functions Sole internal auditors Audit managers in small organisations Audit committee members Finance managers with audit duties Destinations: Barcelona, Cape Town, Istanbul, Kuala Lumpur, Dubai, Rome, Frankfurt, London, Vienna, Paris, Amsterdam Course objectives: - Prioritise audit coverage with limited resources - Use efficient audit methods - Decide when to co-source or outsource - Leverage analytics and simple tools - Meet professional standards proportionately - Build credibility with management and committees Target competencies: - Prioritisation - Efficiency - Resourcing decisions - Analytics - Stakeholder management Course outline: - Day 1: Small Function Challenges. Coverage and independence Expectations Self-assessment Exercise - Day 2: Prioritisation. Risk-based planning Rotation Limited reviews Workshop - Day 3: Efficiency. Lean audit methods Templates Analytics Exercise - Day 4: Resourcing. Co-sourcing Guest auditors Skills development Case study - Day 5: Standards and Credibility. Proportionate compliance Quality Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22605 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22605 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22606 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22606 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22607 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22607 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22608 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22608 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22609 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22609 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22610 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22610 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22611 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22611 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22612 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22612 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22613 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22613 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22614 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22614 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22615 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22615 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22616 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22616 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22617 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22617 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22618 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22618 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22619 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22619 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22620 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22620 - Paris | 2027-09-27 to 2027-10-01 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22621 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22621 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22622 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22622 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22623 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22623 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22624 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22624 ## Auditing Asset Disposals and Write-Offs URL: https://smarthorizon.uk/course/auditing-asset-disposals-and-write-offs Brochure: https://smarthorizon.uk/course/auditing-asset-disposals-and-write-offs/brochure.pdf Course reference: auditing-asset-disposals-and-write-offs Catalogue record updated: 2026-10-25T19:41:46.282Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Disposals and write-offs of assets and inventory are high-risk areas for fraud and value loss. This course covers auditing disposals: approval and authority, valuation and sale methods, auctions and scrap, write-off justification, documentation, accounting treatment and red flags of abuse. Why attend: Assets sold too cheaply or written off improperly represent real losses. You will learn to audit disposals effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of disposal fraud, sample testing exercises, data analysis and process reviews. Target audience: This course is suitable for: Internal auditors Finance controllers Asset managers Procurement and stores staff Fraud examiners Destinations: Cape Town, Vienna, London, Barcelona, Rome, Dubai, Amsterdam, Frankfurt, Istanbul, Paris, Kuala Lumpur Course objectives: - Identify risks in asset disposals and write-offs - Review approval and authority controls - Assess valuation and sale methods - Test write-off justification - Verify accounting treatment - Recognise red flags of abuse Target competencies: - Risk identification - Approval testing - Valuation review - Accounting verification - Fraud awareness Course outline: - Day 1: Disposal Risks. Types of disposals Fraud schemes Controls Case study - Day 2: Approvals. Authority limits Committees Documentation Workshop - Day 3: Valuation and Sale. Valuation methods Auctions and tenders Scrap sales Exercise - Day 4: Write-Offs. Justification Inventory write-offs Accounting Exercise - Day 5: Red Flags. Patterns Analytics Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22625 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22625 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22626 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22626 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22627 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22627 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22628 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22628 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22629 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22629 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22630 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22630 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22631 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22631 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22632 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22632 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22633 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22633 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22634 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22634 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22635 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22635 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22636 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22636 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22637 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22637 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22638 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22638 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22639 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22639 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22640 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22640 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22641 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22641 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22642 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22642 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22643 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22643 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22644 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22644 ## Auditing Oil and Gas Joint Ventures URL: https://smarthorizon.uk/course/auditing-oil-and-gas-joint-ventures Brochure: https://smarthorizon.uk/course/auditing-oil-and-gas-joint-ventures/brochure.pdf Course reference: auditing-oil-and-gas-joint-ventures Catalogue record updated: 2026-10-25T19:41:46.292Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Oil and gas joint ventures share costs and revenues among partners under complex operating agreements. This course covers joint venture auditing: joint operating agreements, accounting procedures, cost recovery and allocation, overheads, authorisations for expenditure, production and revenue sharing, audit rights and dispute resolution. Why attend: Non-operating partners can lose significant sums through incorrect billing. You will learn how to audit joint venture accounts effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Agreement analysis, billing review exercises, case studies and audit planning workshops. Target audience: This course is suitable for: Joint venture auditors Oil and gas accountants Internal auditors in energy Non-operator partner representatives Commercial managers Destinations: Dubai, Cape Town, Paris, London, Vienna, Istanbul, Amsterdam, Rome, Frankfurt, Barcelona, Kuala Lumpur Course objectives: - Explain joint venture structures and agreements - Interpret accounting procedures - Audit cost allocation and overhead charges - Review authorisations for expenditure - Audit production and revenue sharing - Exercise audit rights and resolve exceptions Target competencies: - Agreement interpretation - Cost allocation review - Billing audit - Revenue verification - Exception resolution Course outline: - Day 1: Joint Ventures. JV structures Operator and non-operator roles Key agreements Exercise - Day 2: Accounting Procedures. Chargeable costs Overheads Allocation methods Workshop - Day 3: Expenditure. AFEs Procurement by operators Billing review Exercise - Day 4: Production and Revenue. Lifting and entitlement Revenue sharing Measurement Case study - Day 5: Audit Rights. Planning JV audits Exceptions Resolution Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22645 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22645 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22646 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22646 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22647 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22647 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22648 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22648 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22649 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22649 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22650 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22650 - Istanbul | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22651 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22651 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22652 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22652 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22653 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22653 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22654 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22654 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22655 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22655 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22656 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22656 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22657 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22657 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22658 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22658 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22659 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22659 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22660 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22660 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22661 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22661 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22662 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22662 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22663 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22663 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22664 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22664 ## Auditing Banking Operations URL: https://smarthorizon.uk/course/auditing-banking-operations Brochure: https://smarthorizon.uk/course/auditing-banking-operations/brochure.pdf Course reference: auditing-banking-operations Catalogue record updated: 2026-10-25T19:41:46.299Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Bank operations process large volumes of payments, deposits, loans and trades every day. This course covers auditing banking operations: account opening, payments and transfers, reconciliations and suspense accounts, loan administration, treasury back office, branch operations, operational risk events and regulatory expectations. Why attend: Operational failures in banks can lead to losses, fraud and regulatory sanctions. You will learn practical audit approaches for core banking operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process walkthroughs, test design exercises, case studies of operational losses and analytics demonstrations. Target audience: This course is suitable for: Internal auditors in banks Operational risk managers Compliance officers Bank operations managers Audit managers Destinations: Cape Town, London, Dubai, Vienna, Rome, Istanbul, Barcelona, Kuala Lumpur, Frankfurt, Amsterdam, Paris Course objectives: - Identify key risks in banking operations - Audit account opening and customer records - Test payment and transfer controls - Review reconciliations and suspense accounts - Audit loan administration and treasury back office - Assess branch operations and operational risk events Target competencies: - Banking process knowledge - Control testing - Reconciliation review - Operational risk assessment - Reporting Course outline: - Day 1: Banking Operations. Operations overview Key risks Regulation Exercise - Day 2: Accounts and Payments. Account opening Payment controls Fraud scenarios Workshop - Day 3: Reconciliations. Nostro and suspense accounts Ageing Testing Exercise - Day 4: Loans and Treasury. Loan administration Collateral Treasury back office Case study - Day 5: Branches and Risk Events. Branch audits Loss events Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22665 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22665 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22666 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22666 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22667 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22667 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22668 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22668 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22669 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22669 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22670 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22670 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22671 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22671 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22672 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22672 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22673 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22673 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22674 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22674 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22675 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22675 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22676 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22676 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22677 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22677 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22678 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22678 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22679 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22679 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22680 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22680 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22681 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22681 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22682 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22682 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22683 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22683 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22684 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22684 ## Auditing Insurance Operations URL: https://smarthorizon.uk/course/auditing-insurance-operations Brochure: https://smarthorizon.uk/course/auditing-insurance-operations/brochure.pdf Course reference: auditing-insurance-operations Catalogue record updated: 2026-10-25T19:41:46.308Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Insurers face specific risks in underwriting, claims, reinsurance and reserving. This course covers auditing insurance operations: underwriting authority and pricing, policy administration, claims handling and fraud, reinsurance arrangements, distribution and commissions, reserving processes and regulatory requirements. Why attend: Weak underwriting and claims controls directly affect insurer profitability. You will learn audit techniques tailored to insurance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process reviews, claims file testing, case studies and analytics exercises. Target audience: This course is suitable for: Internal auditors in insurance Risk and compliance managers Claims and underwriting managers Actuarial control staff Audit managers Destinations: Barcelona, London, Frankfurt, Dubai, Cape Town, Vienna, Kuala Lumpur, Rome, Istanbul, Amsterdam, Paris Course objectives: - Understand insurance business risks - Audit underwriting authority and pricing - Review policy administration - Test claims handling and fraud controls - Audit reinsurance and commissions - Review reserving processes and controls Target competencies: - Insurance process knowledge - Underwriting review - Claims testing - Reinsurance review - Reserving controls Course outline: - Day 1: Insurance Business. Business model Key risks Regulation Exercise - Day 2: Underwriting. Authority limits Pricing Policy administration Workshop - Day 3: Claims. Claims process Fraud controls File testing Exercise - Day 4: Reinsurance and Distribution. Reinsurance Brokers and agents Commissions Case study - Day 5: Reserving. Reserving process Data and controls Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22685 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22685 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22686 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22686 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22687 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22687 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22688 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22688 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22689 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22689 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22690 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22690 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22691 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22691 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22692 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22692 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22693 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22693 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22694 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22694 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22695 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22695 - Amsterdam | 2027-06-28 to 2027-07-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22696 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22696 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22697 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22697 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22698 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22698 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22699 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22699 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22700 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22700 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22701 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22701 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22702 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22702 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22703 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22703 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22704 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22704 ## Auditing Government Grants and Programmes URL: https://smarthorizon.uk/course/auditing-government-grants-and-programmes Brochure: https://smarthorizon.uk/course/auditing-government-grants-and-programmes/brochure.pdf Course reference: auditing-government-grants-and-programmes Catalogue record updated: 2026-10-25T19:41:46.315Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Grant programmes distribute public funds to organisations and individuals and must show results and proper use. This course covers auditing grants: programme design and eligibility, application and award processes, conditions and monitoring, payments, outcomes reporting, fraud risks and recovery of misused funds. Why attend: Grant fraud and poor outcomes waste public money. You will learn to audit grant programmes from design to results. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Grant file testing, programme case studies, analytics exercises and reporting practice. Target audience: This course is suitable for: Government auditors Internal auditors in public bodies Grant managers Oversight and inspection staff Donor agency auditors Destinations: Istanbul, Dubai, Cape Town, Barcelona, Rome, Amsterdam, Kuala Lumpur, Vienna, London, Paris, Frankfurt Course objectives: - Understand grant programme risks - Audit eligibility and award processes - Review grant agreements and conditions - Test grant payments and monitoring - Assess outcomes and value for money - Identify fraud and recover misused funds Target competencies: - Programme review - File testing - Outcome assessment - Fraud detection - Reporting Course outline: - Day 1: Grant Programmes. Types of grants Risks Audit approach Exercise - Day 2: Award. Eligibility Assessment and award Conflicts of interest Workshop - Day 3: Monitoring and Payments. Conditions Payments Monitoring reports Exercise - Day 4: Outcomes. Results reporting Value for money Evaluation Case study - Day 5: Fraud and Recovery. Grant fraud Recovery Recommendations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22705 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22705 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22706 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22706 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22707 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22707 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22708 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22708 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22709 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22709 - Amsterdam | 2027-03-08 to 2027-03-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22710 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22710 - Kuala Lumpur | 2027-03-29 to 2027-04-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22711 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22711 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22712 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22712 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22713 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22713 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22714 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22714 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22715 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22715 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22716 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22716 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22717 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22717 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22718 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22718 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22719 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22719 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22720 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22720 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22721 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22721 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22722 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22722 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22723 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22723 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22724 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22724 ## Audit Leadership and Managing the Audit Function URL: https://smarthorizon.uk/course/audit-leadership-and-managing-the-audit-function Brochure: https://smarthorizon.uk/course/audit-leadership-and-managing-the-audit-function/brochure.pdf Course reference: audit-leadership-and-managing-the-audit-function Catalogue record updated: 2026-10-25T19:41:46.325Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leading an internal audit function requires management, influence and strategic skills beyond technical auditing. This course covers audit leadership: building and developing the team, managing the audit plan and resources, quality and methodology, stakeholder relationships, technology, budgets and positioning the function for value. Why attend: The leadership of the audit function determines its credibility and impact. You will learn practices of successful chief audit executives. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Leadership case studies, team and resource planning exercises, stakeholder role plays and peer discussions. Target audience: This course is suitable for: Heads of internal audit Audit directors and managers Aspiring chief audit executives Audit committee members Senior auditors Destinations: Cape Town, Dubai, London, Rome, Barcelona, Paris, Vienna, Frankfurt, Kuala Lumpur, Amsterdam, Istanbul Course objectives: - Lead and develop an internal audit team - Manage plans, resources and budgets - Maintain quality and methodology - Build relationships with executives and committees - Use technology to improve audit - Position the function for strategic value Target competencies: - Team leadership - Resource management - Quality management - Stakeholder influence - Strategic positioning Course outline: - Day 1: Audit Leadership. Role of the chief audit executive Leadership challenges Self-assessment Exercise - Day 2: The Team. Skills and structure Recruitment and development Performance Workshop - Day 3: Managing Delivery. Plan management Resources and budgets Quality Exercise - Day 4: Stakeholders. Executives and committees Influence Difficult situations Role play - Day 5: Strategic Value. Technology and innovation Value metrics Strategy Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22725 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22725 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22726 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22726 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22727 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22727 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22728 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22728 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22729 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22729 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22730 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22730 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22731 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22731 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22732 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22732 - Frankfurt | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22733 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22733 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22734 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22734 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22735 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22735 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22736 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22736 - Kuala Lumpur | 2027-07-26 to 2027-07-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22737 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22737 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22738 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22738 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22739 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22739 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22740 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22740 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22741 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22741 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22742 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22742 - Istanbul | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22743 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22743 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22744 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22744 ## Auditing Data Privacy Compliance URL: https://smarthorizon.uk/course/auditing-data-privacy-compliance Brochure: https://smarthorizon.uk/course/auditing-data-privacy-compliance/brochure.pdf Course reference: auditing-data-privacy-compliance Catalogue record updated: 2026-10-25T19:41:46.333Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Privacy regulations impose strict obligations on how personal data is collected, used and protected. This course covers auditing privacy compliance: data inventories and records of processing, lawful basis and consent, privacy notices, data subject rights, security, third parties, international transfers and breach management. Why attend: Privacy breaches bring regulatory fines and loss of trust. You will learn to audit privacy programmes against legal requirements. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Data mapping reviews, consent testing, case studies of enforcement and audit programme design. Target audience: This course is suitable for: Internal and IT auditors Data protection officers Compliance professionals Legal staff Risk managers Destinations: Paris, Vienna, Dubai, Rome, Istanbul, Cape Town, Barcelona, London, Frankfurt, Amsterdam, Kuala Lumpur Course objectives: - Understand privacy regulatory requirements - Audit data inventories and processing records - Test lawful basis, consent and notices - Review handling of data subject rights - Assess third-party and international transfers - Audit breach management processes Target competencies: - Privacy requirements - Data mapping review - Consent testing - Third-party assessment - Breach review Course outline: - Day 1: Privacy Requirements. Principles Regulations Audit approach Exercise - Day 2: Data Inventories. Records of processing Data mapping Retention Workshop - Day 3: Lawful Processing. Lawful basis Consent Notices Exercise - Day 4: Rights and Third Parties. Subject rights Processors Transfers Case study - Day 5: Security and Breaches. Security measures Breach management Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-16 to 2026-11-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22745 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22745 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22746 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22746 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22747 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22747 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22748 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22748 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22749 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22749 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22750 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22750 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22751 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22751 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22752 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22752 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22753 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22753 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22754 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22754 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22755 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22755 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22756 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22756 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22757 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22757 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22758 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22758 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22759 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22759 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22760 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22760 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22761 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22761 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22762 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22762 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22763 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22763 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22764 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22764 ## Auditing Fleet and Vehicle Management URL: https://smarthorizon.uk/course/auditing-fleet-and-vehicle-management Brochure: https://smarthorizon.uk/course/auditing-fleet-and-vehicle-management/brochure.pdf Course reference: auditing-fleet-and-vehicle-management Catalogue record updated: 2026-10-25T19:41:46.342Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Vehicle fleets consume fuel, maintenance and insurance budgets and are exposed to misuse and fraud. This course covers auditing fleet management: vehicle acquisition and disposal, allocation and usage, fuel cards and consumption, maintenance and repairs, driver licensing and safety, telematics data and fleet cost reporting. Why attend: Fuel and fleet misuse is a common hidden loss. You will learn targeted audit tests for fleet operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Fuel data analytics, sample testing, case studies of fleet fraud and audit programme design. Target audience: This course is suitable for: Internal auditors Fleet and transport managers Finance controllers Fraud examiners Public sector auditors Destinations: Paris, Barcelona, Dubai, Cape Town, Rome, Amsterdam, Vienna, Frankfurt, Kuala Lumpur, London, Istanbul Course objectives: - Identify fleet management risks - Audit vehicle acquisition, allocation and disposal - Analyse fuel card and consumption data - Review maintenance and repair costs - Audit driver compliance and safety - Use telematics data in audits Target competencies: - Risk identification - Fuel analytics - Cost review - Compliance testing - Telematics analysis Course outline: - Day 1: Fleet Risks. Fleet operations Fraud schemes Controls Case study - Day 2: Vehicles. Acquisition Allocation and usage Disposal Workshop - Day 3: Fuel. Fuel cards Consumption analysis Exceptions Exercise - Day 4: Maintenance and Drivers. Repair costs Driver licensing Safety Exercise - Day 5: Telematics and Reporting. Telematics data Cost reporting Findings Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-09 to 2026-11-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22765 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22765 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22766 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22766 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22767 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22767 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22768 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22768 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22769 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22769 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22770 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22770 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22771 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22771 - Amsterdam | 2027-04-12 to 2027-04-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22772 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22772 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22773 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22773 - Frankfurt | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22774 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22774 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22775 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22775 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22776 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22776 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22777 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22777 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22778 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22778 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22779 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22779 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22780 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22780 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22781 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22781 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22782 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22782 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22783 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22783 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22784 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22784 ## Auditing Change Programmes and Projects URL: https://smarthorizon.uk/course/auditing-change-programmes-and-projects Brochure: https://smarthorizon.uk/course/auditing-change-programmes-and-projects/brochure.pdf Course reference: auditing-change-programmes-and-projects Catalogue record updated: 2026-10-25T19:41:46.350Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Major change programmes absorb large investments and carry high risk of failure. This course covers project and programme assurance: auditing business cases, governance, planning, risk management, benefits tracking, system implementations and post-implementation reviews, at the right points in the project life cycle. Why attend: Audit adds most value during projects, not after they fail. You will learn to provide timely, constructive project assurance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Project health check exercises, case studies of failed programmes, assurance planning and reporting practice. Target audience: This course is suitable for: Internal auditors Project assurance professionals PMO staff Programme managers Audit managers Destinations: Frankfurt, Cape Town, Rome, Dubai, Barcelona, Istanbul, Paris, London, Vienna, Amsterdam, Kuala Lumpur Course objectives: - Explain project assurance approaches - Audit business cases and governance - Assess plans, risks and controls - Review system implementation risks - Evaluate benefits tracking - Conduct post-implementation reviews Target competencies: - Project assurance - Governance review - Risk assessment - Benefits review - Reporting Course outline: - Day 1: Project Assurance. Why audit projects Timing of assurance Independence Exercise - Day 2: Business Case and Governance. Business case review Governance Sponsorship Workshop - Day 3: Planning and Risk. Plans and estimates Risk management Health checks Exercise - Day 4: Implementations. System implementations Data migration Go-live readiness Case study - Day 5: Benefits and Reviews. Benefits tracking Post-implementation reviews Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22785 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22785 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22786 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22786 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22787 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22787 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22788 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22788 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22789 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22789 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22790 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22790 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22791 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22791 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22792 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22792 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22793 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22793 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22794 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22794 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22795 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22795 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22796 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22796 - Amsterdam | 2027-07-12 to 2027-07-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22797 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22797 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22798 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22798 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22799 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22799 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22800 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22800 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22801 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22801 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22802 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22802 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22803 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22803 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22804 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22804 ## Auditing Financial Statements Close Process URL: https://smarthorizon.uk/course/auditing-financial-statements-close-process Brochure: https://smarthorizon.uk/course/auditing-financial-statements-close-process/brochure.pdf Course reference: auditing-financial-statements-close-process Catalogue record updated: 2026-10-25T19:41:46.360Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: The financial close and reporting process converts transactions into the statements investors rely on. This course covers auditing the close: close calendars, journal entries, reconciliations, estimates and judgements, consolidation, disclosure controls and management review controls. Why attend: Most material misstatements arise in the close process. You will learn to audit it effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Journal entry analytics, reconciliation testing, estimate review exercises and case studies. Target audience: This course is suitable for: Internal and external auditors Financial controllers Reporting accountants Audit managers SOX and control specialists Destinations: Rome, London, Amsterdam, Istanbul, Cape Town, Vienna, Barcelona, Dubai, Frankfurt, Paris, Kuala Lumpur Course objectives: - Understand the financial close process and risks - Audit close calendars and governance - Test journal entries using analytics - Review account reconciliations - Evaluate estimates and judgements - Audit consolidation and disclosure controls Target competencies: - Close process knowledge - Journal testing - Reconciliation review - Estimate evaluation - Disclosure review Course outline: - Day 1: Close Process. Steps and risks Governance Controls Exercise - Day 2: Journal Entries. Manual journals Analytics Testing Hands-on - Day 3: Reconciliations. Reconciliation standards Review evidence Exceptions Exercise - Day 4: Estimates. Accounting estimates Management bias Review controls Case study - Day 5: Consolidation and Disclosure. Consolidation Disclosure controls Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22805 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22805 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22806 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22806 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22807 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22807 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22808 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22808 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22809 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22809 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22810 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22810 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22811 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22811 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22812 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22812 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22813 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22813 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22814 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22814 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22815 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22815 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22816 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22816 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22817 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22817 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22818 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22818 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22819 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22819 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22820 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22820 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22821 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22821 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22822 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22822 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22823 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22823 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22824 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22824 ## Advanced Excel for Auditors URL: https://smarthorizon.uk/course/advanced-excel-for-auditors Brochure: https://smarthorizon.uk/course/advanced-excel-for-auditors/brochure.pdf Course reference: advanced-excel-for-auditors Catalogue record updated: 2026-10-25T19:41:46.368Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Excel remains the most widely used tool in audit work. This hands-on course teaches advanced Excel skills for auditors: data cleaning, lookup and reference functions, pivot tables, conditional logic, duplicate and gap testing, sampling, Power Query, simple automation and documenting spreadsheet work. Why attend: Strong Excel skills save auditors many hours and enable better testing. You will learn practical techniques for daily audit work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on exercises with audit data sets, practical tests and documentation practice. Target audience: This course is suitable for: Internal and external auditors Compliance testers Finance staff supporting audits Fraud examiners Audit trainees Destinations: Barcelona, Cape Town, Vienna, Rome, Dubai, Frankfurt, Istanbul, London, Amsterdam, Paris, Kuala Lumpur Course objectives: - Clean and prepare audit data in Excel - Use lookup and logical functions - Analyse data with pivot tables - Perform duplicate, gap and outlier tests - Use Power Query to combine data - Document spreadsheet testing Target competencies: - Data cleaning - Formula skills - Pivot analysis - Audit testing - Documentation Course outline: - Day 1: Data Preparation. Importing data Cleaning Tables Hands-on - Day 2: Functions. Lookup functions Logical functions Text and dates Exercise - Day 3: Analysis. Pivot tables Charts Conditional formatting Exercise - Day 4: Audit Tests. Duplicates and gaps Outliers Sampling Hands-on - Day 5: Power Query and Documentation. Combining data Repeatable steps Documenting work Final exercise Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22825 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22825 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22826 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22826 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22827 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22827 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22828 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22828 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22829 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22829 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22830 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22830 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22831 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22831 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22832 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22832 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22833 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22833 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22834 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22834 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22835 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22835 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22836 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22836 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22837 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22837 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22838 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22838 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22839 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22839 - Paris | 2027-09-27 to 2027-10-01 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22840 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22840 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22841 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22841 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22842 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22842 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22843 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22843 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22844 ## Auditing Information Technology General Controls URL: https://smarthorizon.uk/course/auditing-information-technology-general-controls Brochure: https://smarthorizon.uk/course/auditing-information-technology-general-controls/brochure.pdf Course reference: auditing-information-technology-general-controls Catalogue record updated: 2026-10-25T19:41:46.383Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: IT general controls underpin the reliability of all automated controls and system data. This course provides a detailed approach to auditing ITGCs: access to programs and data, program change, program development, computer operations, scoping systems, testing techniques, deficiencies and reporting. Why attend: Weak ITGCs undermine reliance on systems. You will learn to scope and test them thoroughly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scoping exercises, test procedure design, evidence review and deficiency evaluation case studies. Target audience: This course is suitable for: IT auditors Internal auditors External audit IT specialists SOX compliance staff IT control owners Destinations: London, Dubai, Amsterdam, Vienna, Paris, Rome, Barcelona, Kuala Lumpur, Cape Town, Istanbul, Frankfurt Course objectives: - Explain the role of IT general controls - Scope in-scope systems and layers - Test access to programs and data - Test program change and development - Test computer operations and backups - Evaluate and report ITGC deficiencies Target competencies: - ITGC scoping - Access testing - Change testing - Operations testing - Deficiency evaluation Course outline: - Day 1: ITGC Foundations. Purpose Domains Reliance Exercise - Day 2: Scoping. Systems and layers Key reports Service organisations Workshop - Day 3: Access. User provisioning Privileged access Reviews Exercise - Day 4: Change and Operations. Program change Development Job scheduling and backups Case study - Day 5: Deficiencies. Evaluating severity Compensating controls Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22845 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22845 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22846 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22846 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22847 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22847 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22848 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22848 - Paris | 2027-02-15 to 2027-02-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22849 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22849 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22850 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22850 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22851 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22851 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22852 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22852 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22853 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22853 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22854 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22854 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22855 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22855 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22856 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22856 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22857 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22857 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22858 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22858 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22859 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22859 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22860 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22860 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22861 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22861 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22862 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22862 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22863 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22863 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22864 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22864 ## Auditing Risk Management Effectiveness URL: https://smarthorizon.uk/course/auditing-risk-management-effectiveness Brochure: https://smarthorizon.uk/course/auditing-risk-management-effectiveness/brochure.pdf Course reference: auditing-risk-management-effectiveness Catalogue record updated: 2026-10-25T19:41:46.392Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Boards ask internal audit whether risk management actually works. This course covers auditing risk management: framework design, risk governance and culture, risk identification and assessment quality, risk appetite use, risk responses, reporting and integration into decision making. Why attend: A risk register is not evidence of effective risk management. You will learn to assess whether risk management influences decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework review exercises, maturity assessments, case studies and reporting practice. Target audience: This course is suitable for: Internal auditors Risk managers Audit managers Audit committee members Governance professionals Destinations: Paris, Kuala Lumpur, Amsterdam, Rome, Cape Town, Frankfurt, Dubai, Barcelona, London, Istanbul, Vienna Course objectives: - Explain standards for auditing risk management - Assess risk management framework design - Evaluate risk governance and culture - Review the quality of risk identification and assessment - Test risk responses and reporting - Assess integration into decision making Target competencies: - Framework evaluation - Maturity assessment - Culture assessment - Testing - Reporting Course outline: - Day 1: Auditing Risk Management. Standards Audit approaches Maturity models Exercise - Day 2: Framework and Governance. Policy and appetite Roles Culture Workshop - Day 3: Identification and Assessment. Quality of registers Assessment consistency Emerging risks Exercise - Day 4: Responses and Reporting. Response effectiveness Reporting quality Escalation Case study - Day 5: Integration. Decision making Strategy links Opinion and reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-09 to 2026-11-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22865 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22865 - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22866 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22866 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22867 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22867 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22868 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22868 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22869 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22869 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22870 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22870 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22871 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22871 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22872 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22872 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22873 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22873 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22874 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22874 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22875 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22875 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22876 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22876 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22877 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22877 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22878 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22878 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22879 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22879 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22880 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22880 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22881 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22881 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22882 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22882 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22883 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22883 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22884 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22884 ## Audit Planning for Multinational Organisations URL: https://smarthorizon.uk/course/audit-planning-for-multinational-organisations Brochure: https://smarthorizon.uk/course/audit-planning-for-multinational-organisations/brochure.pdf Course reference: audit-planning-for-multinational-organisations Catalogue record updated: 2026-10-25T19:41:46.401Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Auditing across countries brings challenges of distance, language, regulation and culture. This course covers planning and delivering audits in multinational organisations: global risk assessment, coverage models, local regulations, coordinating regional teams and co-source partners, remote auditing, cultural sensitivity and consistent reporting. Why attend: Inconsistent coverage leaves multinationals exposed. You will learn to plan global audit programmes efficiently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Global planning exercises, case studies, remote audit simulations and coordination workshops. Target audience: This course is suitable for: Heads of internal audit in multinationals Regional audit managers Senior auditors Co-source providers Audit committee members Destinations: Vienna, Frankfurt, Paris, Amsterdam, Cape Town, Barcelona, Dubai, London, Kuala Lumpur, Rome, Istanbul Course objectives: - Assess risk across multiple countries - Design global audit coverage models - Address local legal and regulatory requirements - Coordinate regional teams and co-source providers - Conduct effective remote audits - Ensure consistent methodology and reporting Target competencies: - Global risk assessment - Coverage planning - Team coordination - Remote auditing - Consistency Course outline: - Day 1: Multinational Challenges. Complexity and risks Coverage gaps Case study Exercise - Day 2: Risk and Coverage. Global risk assessment Rotation models Regional hubs Workshop - Day 3: Local Requirements. Legal and regulatory differences Language and culture Data privacy Exercise - Day 4: Delivery. Co-sourcing Remote audits Travel planning Simulation - Day 5: Consistency. Methodology Quality Global reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22885 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22885 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22886 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22886 - Paris | 2027-01-18 to 2027-01-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22887 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22887 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22888 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22888 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22889 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22889 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22890 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22890 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22891 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22891 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22892 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22892 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22893 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22893 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22894 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22894 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22895 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22895 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22896 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22896 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22897 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22897 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22898 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22898 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22899 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22899 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22900 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22900 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22901 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22901 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22902 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22902 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22903 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22903 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22904 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22904 ## Investigative Interviewing for Auditors URL: https://smarthorizon.uk/course/investigative-interviewing-for-auditors Brochure: https://smarthorizon.uk/course/investigative-interviewing-for-auditors/brochure.pdf Course reference: investigative-interviewing-for-auditors Catalogue record updated: 2026-10-25T19:41:46.408Z Category: Auditing and Governance Risk and Compliance Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: When auditors uncover possible fraud or misconduct, interviews become investigative and must be handled with care. This course covers investigative interviewing: legal and ethical considerations, planning, the PEACE model, building rapport, questioning strategies, recognising deception cues responsibly, admissions and documentation. Why attend: Poorly conducted investigative interviews can compromise cases. You will learn ethical, effective techniques used by professional investigators. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Interview simulations with role players, video review, planning exercises and case studies. Target audience: This course is suitable for: Internal auditors Fraud investigators Compliance officers HR investigators Security professionals Destinations: Cape Town, Rome, Amsterdam, Dubai, London, Frankfurt, Kuala Lumpur, Barcelona, Vienna, Paris, Istanbul Course objectives: - Distinguish audit and investigative interviews - Plan investigative interviews - Apply the PEACE interviewing model - Use questioning strategies to test accounts - Avoid unreliable deception indicators - Document interviews to evidential standards Target competencies: - Interview planning - PEACE model - Questioning strategy - Ethical conduct - Evidential documentation Course outline: - Day 1: Investigative Interviews. Purpose and differences Legal and ethical rules Rights of interviewees Exercise - Day 2: Planning. Objectives Evidence review Interview order Workshop - Day 3: PEACE Model. Engage and explain Account and challenge Closure Simulation - Day 4: Questioning. Testing accounts Inconsistencies Deception myths Role plays - Day 5: Documentation. Records and statements Admissions Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22905 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22905 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22906 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22906 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22907 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22907 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 22908 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22908 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22909 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22909 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22910 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22910 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22911 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22911 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22912 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22912 - Frankfurt | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22913 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22913 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22914 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22914 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 22915 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22915 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 22916 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22916 - Kuala Lumpur | 2027-08-02 to 2027-08-06 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 22917 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22917 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22918 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22918 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22919 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22919 - Paris | 2027-09-27 to 2027-10-01 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 22920 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22920 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 22921 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22921 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 22922 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22922 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 22923 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22923 - Istanbul | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 22924 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22924 ## Failure Modes and Effects Analysis for Equipment URL: https://smarthorizon.uk/course/failure-modes-and-effects-analysis-for-equipment Brochure: https://smarthorizon.uk/course/failure-modes-and-effects-analysis-for-equipment/brochure.pdf Course reference: failure-modes-and-effects-analysis-for-equipment Catalogue record updated: 2026-10-25T19:46:50.334Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Failure Modes and Effects Analysis helps engineers anticipate how equipment can fail and what the consequences would be. This course teaches equipment FMEA: defining systems and functions, identifying failure modes, causes and effects, rating severity, occurrence and detection, prioritising risks and selecting maintenance and design actions. Why attend: Preventing failures is far cheaper than repairing them. You will learn a structured method to reduce equipment risk. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: FMEA worksheets on real equipment, team workshops, case studies and action planning. Target audience: This course is suitable for: Reliability and maintenance engineers Maintenance planners Design and process engineers Operations supervisors Asset managers Destinations: Rome, Vienna, Paris, Frankfurt, London, Barcelona, Dubai, Istanbul, Amsterdam, Cape Town, Kuala Lumpur Course objectives: - Explain the purpose and types of FMEA - Define equipment functions and boundaries - Identify failure modes, causes and effects - Rate severity, occurrence and detection - Prioritise risks using RPN and criticality - Define maintenance and design actions Target competencies: - Failure analysis - Risk rating - Team facilitation - Maintenance strategy - Documentation Course outline: - Day 1: FMEA Foundations. Purpose and history Types of FMEA Team roles Exercise - Day 2: Functions and Boundaries. System definition Functions and failures Block diagrams Workshop - Day 3: Failure Modes. Modes, causes and effects Failure data sources Worksheet practice Exercise - Day 4: Rating and Prioritising. Severity, occurrence and detection RPN and criticality Prioritisation Case study - Day 5: Actions. Maintenance tasks Design changes Follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22925 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22925 - Vienna | 2026-12-07 to 2026-12-11 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 22926 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22926 - Paris | 2027-01-11 to 2027-01-15 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 22927 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22927 - Vienna | 2027-02-01 to 2027-02-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 22928 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22928 - Frankfurt | 2027-02-15 to 2027-02-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 22929 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22929 - London | 2027-03-08 to 2027-03-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22930 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22930 - Barcelona | 2027-03-29 to 2027-04-02 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 22931 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22931 - Dubai | 2027-04-19 to 2027-04-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22932 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22932 - London | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22933 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22933 - Istanbul | 2027-05-24 to 2027-05-28 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 22934 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22934 - Barcelona | 2027-06-14 to 2027-06-18 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 22935 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22935 - Rome | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22936 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22936 - Dubai | 2027-07-26 to 2027-07-30 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22937 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22937 - Amsterdam | 2027-08-16 to 2027-08-20 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 22938 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22938 - Cape Town | 2027-08-30 to 2027-09-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22939 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22939 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 22940 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22940 - Rome | 2027-10-11 to 2027-10-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22941 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22941 - Cape Town | 2027-11-01 to 2027-11-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22942 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22942 - Dubai | 2027-11-22 to 2027-11-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22943 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22943 - Cape Town | 2027-12-06 to 2027-12-10 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22944 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22944 ## Predictive Maintenance and Condition Monitoring URL: https://smarthorizon.uk/course/predictive-maintenance-and-condition-monitoring Brochure: https://smarthorizon.uk/course/predictive-maintenance-and-condition-monitoring/brochure.pdf Course reference: predictive-maintenance-and-condition-monitoring Catalogue record updated: 2026-10-25T19:46:50.357Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Predictive maintenance uses condition data to repair equipment just before it fails. This course covers condition monitoring techniques such as vibration, thermography, oil analysis and ultrasound, setting alarm limits, data trending, integrating with maintenance planning, sensors and IoT, and building a predictive maintenance programme. Why attend: Time-based maintenance either fixes healthy equipment or misses failures. You will learn to maintain based on actual condition. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technique demonstrations, data interpretation exercises, case studies and programme design. Target audience: This course is suitable for: Maintenance and reliability engineers Condition monitoring technicians Maintenance planners Plant engineers Asset managers Destinations: Dubai, Kuala Lumpur, Cape Town, Frankfurt, Vienna, Rome, Barcelona, London, Istanbul, Amsterdam, Paris Course objectives: - Explain the P-F curve and predictive maintenance concepts - Select condition monitoring techniques - Set monitoring frequencies and alarm limits - Interpret condition data and trends - Integrate findings into maintenance planning - Build a predictive maintenance programme Target competencies: - Condition monitoring - Data interpretation - Programme design - Planning integration - Technology selection Course outline: - Day 1: Predictive Maintenance. Maintenance strategies P-F curve Benefits Exercise - Day 2: Techniques. Vibration Thermography Oil analysis and ultrasound Demonstration - Day 3: Data. Frequencies and limits Trending Diagnosis Exercise - Day 4: Technology. Online sensors IoT and analytics Selection Case study - Day 5: Programme. Planning integration Metrics Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22945 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22945 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 22946 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22946 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22947 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22947 - Frankfurt | 2027-01-25 to 2027-01-29 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 22948 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22948 - Cape Town | 2027-02-15 to 2027-02-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22949 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22949 - Vienna | 2027-03-08 to 2027-03-12 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 22950 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22950 - Dubai | 2027-03-22 to 2027-03-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22951 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22951 - Rome | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22952 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22952 - Barcelona | 2027-05-03 to 2027-05-07 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 22953 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22953 - London | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22954 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22954 - Vienna | 2027-06-14 to 2027-06-18 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 22955 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22955 - Rome | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22956 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22956 - Istanbul | 2027-07-19 to 2027-07-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 22957 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22957 - Cape Town | 2027-08-09 to 2027-08-13 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22958 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22958 - Amsterdam | 2027-08-30 to 2027-09-03 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 22959 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22959 - London | 2027-09-20 to 2027-09-24 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22960 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22960 - Dubai | 2027-10-04 to 2027-10-08 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22961 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22961 - Rome | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22962 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22962 - Paris | 2027-11-15 to 2027-11-19 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 22963 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22963 - Barcelona | 2027-12-06 to 2027-12-10 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 22964 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22964 ## Thermography for Electrical and Mechanical Inspection URL: https://smarthorizon.uk/course/thermography-for-electrical-and-mechanical-inspection Brochure: https://smarthorizon.uk/course/thermography-for-electrical-and-mechanical-inspection/brochure.pdf Course reference: thermography-for-electrical-and-mechanical-inspection Catalogue record updated: 2026-10-25T19:46:50.370Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Infrared thermography detects overheating in electrical and mechanical equipment before it fails. This course covers thermography principles, camera operation, emissivity and reflected temperature, inspecting electrical panels, motors, bearings and steam systems, interpreting images, severity criteria and reporting. Why attend: Thermography can prevent fires and breakdowns quickly and safely. You will learn to perform and interpret infrared inspections. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Camera practice, image interpretation exercises, case studies and report writing. Target audience: This course is suitable for: Maintenance technicians and engineers Electrical engineers Condition monitoring specialists Facility engineers Inspection staff Destinations: Vienna, London, Cape Town, Paris, Amsterdam, Frankfurt, Rome, Barcelona, Dubai, Istanbul, Kuala Lumpur Course objectives: - Explain infrared thermography principles - Operate thermal cameras correctly - Account for emissivity and reflected temperature - Inspect electrical and mechanical equipment - Interpret thermal images and severity - Write thermography inspection reports Target competencies: - Thermal imaging - Measurement accuracy - Fault diagnosis - Safety awareness - Reporting Course outline: - Day 1: Thermography Principles. Heat transfer Infrared radiation Applications Exercise - Day 2: Cameras and Measurement. Camera settings Emissivity Reflected temperature Practice - Day 3: Electrical Inspection. Panels and connections Load conditions Safety Exercise - Day 4: Mechanical Inspection. Motors and bearings Steam traps Refractory Case study - Day 5: Interpretation and Reporting. Severity criteria Reports Programme Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 22965 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22965 - London | 2026-11-30 to 2026-12-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22966 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22966 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22967 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22967 - Paris | 2027-01-25 to 2027-01-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 22968 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22968 - Amsterdam | 2027-02-08 to 2027-02-12 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 22969 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22969 - Frankfurt | 2027-03-01 to 2027-03-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 22970 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22970 - Rome | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22971 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22971 - Barcelona | 2027-04-12 to 2027-04-16 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 22972 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22972 - Vienna | 2027-05-03 to 2027-05-07 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 22973 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22973 - London | 2027-05-17 to 2027-05-21 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22974 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22974 - Barcelona | 2027-06-07 to 2027-06-11 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 22975 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22975 - Rome | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22976 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22976 - Cape Town | 2027-07-19 to 2027-07-23 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22977 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22977 - Dubai | 2027-08-09 to 2027-08-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22978 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22978 - Istanbul | 2027-08-23 to 2027-08-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 22979 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22979 - Rome | 2027-09-13 to 2027-09-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22980 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22980 - Dubai | 2027-10-04 to 2027-10-08 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22981 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22981 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 22982 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22982 - Dubai | 2027-11-15 to 2027-11-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22983 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22983 - Cape Town | 2027-11-29 to 2027-12-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22984 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22984 ## Work Order Management and Backlog Control URL: https://smarthorizon.uk/course/work-order-management-and-backlog-control Brochure: https://smarthorizon.uk/course/work-order-management-and-backlog-control/brochure.pdf Course reference: work-order-management-and-backlog-control Catalogue record updated: 2026-10-25T19:46:50.388Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Work orders are the backbone of maintenance management, recording what is done, by whom and at what cost. This course covers work order management: work requests, prioritisation, work order types, planning and approval, closing with good data, backlog measurement and control, and using work order data for improvement. Why attend: Poor work order discipline leads to lost history, unclear priorities and growing backlogs. You will learn to manage maintenance work systematically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Work order exercises, prioritisation workshops, backlog analysis and CMMS demonstrations. Target audience: This course is suitable for: Maintenance planners and schedulers Maintenance supervisors CMMS administrators Maintenance managers Reliability engineers Destinations: Amsterdam, Istanbul, Dubai, London, Vienna, Rome, Barcelona, Cape Town, Paris, Frankfurt, Kuala Lumpur Course objectives: - Design work request and work order processes - Prioritise maintenance work consistently - Plan and approve work orders - Close work orders with useful data - Measure and control maintenance backlog - Use work order history for improvement Target competencies: - Process design - Prioritisation - Backlog management - Data quality - Continuous improvement Course outline: - Day 1: Work Management. Work order life cycle Roles Common problems Exercise - Day 2: Requests and Priorities. Work requests Priority matrices Emergency work Workshop - Day 3: Planning and Approval. Planning work orders Approvals Scheduling links Exercise - Day 4: Closing and Data. Failure codes Labour and materials Feedback Case study - Day 5: Backlog. Backlog measurement Control Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-23 to 2026-11-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 22985 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22985 - Istanbul | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 22986 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22986 - Dubai | 2027-01-11 to 2027-01-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22987 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22987 - London | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22988 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22988 - Vienna | 2027-02-22 to 2027-02-26 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 22989 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22989 - Rome | 2027-03-15 to 2027-03-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22990 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22990 - Barcelona | 2027-04-05 to 2027-04-09 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 22991 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22991 - Rome | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 22992 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22992 - Vienna | 2027-05-10 to 2027-05-14 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 22993 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22993 - Cape Town | 2027-05-31 to 2027-06-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22994 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22994 - Dubai | 2027-06-21 to 2027-06-25 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 22995 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22995 - Barcelona | 2027-07-12 to 2027-07-16 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 22996 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22996 - Cape Town | 2027-07-26 to 2027-07-30 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 22997 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22997 - Paris | 2027-08-16 to 2027-08-20 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 22998 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22998 - Frankfurt | 2027-09-06 to 2027-09-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 22999 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-22999 - Dubai | 2027-09-27 to 2027-10-01 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23000 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23000 - Rome | 2027-10-18 to 2027-10-22 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23001 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23001 - London | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23002 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23002 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23003 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23003 - Cape Town | 2027-12-13 to 2027-12-17 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23004 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23004 ## Autonomous Maintenance for Operators URL: https://smarthorizon.uk/course/autonomous-maintenance-for-operators Brochure: https://smarthorizon.uk/course/autonomous-maintenance-for-operators/brochure.pdf Course reference: autonomous-maintenance-for-operators Catalogue record updated: 2026-10-25T19:46:50.398Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Autonomous maintenance engages operators in caring for their own equipment through cleaning, inspection, lubrication and early problem detection. This course covers the steps of autonomous maintenance, initial cleaning, fixing sources of contamination, standards, operator inspections, visual controls and the partnership between operations and maintenance. Why attend: Operators are closest to equipment and can detect problems first. You will learn how to involve them effectively in maintenance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Shop-floor exercises, standard creation workshops, case studies and visual management practice. Target audience: This course is suitable for: Production supervisors and operators Maintenance supervisors TPM coordinators Plant managers Continuous improvement staff Destinations: Barcelona, Dubai, Rome, London, Vienna, Frankfurt, Cape Town, Amsterdam, Istanbul, Kuala Lumpur, Paris Course objectives: - Explain autonomous maintenance and its benefits - Conduct initial cleaning and inspection - Address sources of contamination and hard-to-reach areas - Create cleaning, inspection and lubrication standards - Train operators in basic inspections - Build partnership between operators and maintenance Target competencies: - Operator engagement - Standard creation - Basic inspection - Visual management - Cross-functional teamwork Course outline: - Day 1: Autonomous Maintenance. TPM pillars Operator role Benefits Exercise - Day 2: Initial Cleaning. Cleaning as inspection Tagging abnormalities Safety Workshop - Day 3: Contamination and Access. Sources of contamination Improving access Countermeasures Exercise - Day 4: Standards. Cleaning and lubrication standards Inspection checklists Visual controls Workshop - Day 5: Sustaining. Operator training Audits Partnership Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23005 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23005 - Dubai | 2026-12-14 to 2026-12-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23006 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23006 - Rome | 2027-01-18 to 2027-01-22 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23007 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23007 - London | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23008 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23008 - Vienna | 2027-02-22 to 2027-02-26 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23009 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23009 - Frankfurt | 2027-03-15 to 2027-03-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23010 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23010 - Cape Town | 2027-04-05 to 2027-04-09 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23011 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23011 - Rome | 2027-04-26 to 2027-04-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23012 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23012 - London | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23013 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23013 - Cape Town | 2027-05-31 to 2027-06-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23014 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23014 - Vienna | 2027-06-21 to 2027-06-25 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23015 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23015 - Amsterdam | 2027-07-12 to 2027-07-16 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23016 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23016 - Barcelona | 2027-08-02 to 2027-08-06 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23017 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23017 - Rome | 2027-08-16 to 2027-08-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23018 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23018 - Dubai | 2027-09-06 to 2027-09-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23019 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23019 - Istanbul | 2027-09-27 to 2027-10-01 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23020 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23020 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23021 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23021 - Cape Town | 2027-11-08 to 2027-11-12 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23022 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23022 - Paris | 2027-11-22 to 2027-11-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23023 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23023 - Dubai | 2027-12-13 to 2027-12-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23024 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23024 ## Asset Management Aligned with ISO 55001 URL: https://smarthorizon.uk/course/asset-management-aligned-with-iso-55001 Brochure: https://smarthorizon.uk/course/asset-management-aligned-with-iso-55001/brochure.pdf Course reference: asset-management-aligned-with-iso-55001 Catalogue record updated: 2026-10-25T19:46:50.407Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Asset management aims to realise value from physical assets throughout their life. This course covers asset management aligned with ISO 55001: asset management policy and objectives, strategic asset management plans, life cycle decisions, risk and performance, information management, organisation and continual improvement. Why attend: Organisations with structured asset management achieve better performance at lower cost and risk. You will learn the framework and practical steps to apply it. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework walkthroughs, gap assessment exercises, case studies and planning workshops. Target audience: This course is suitable for: Asset managers Maintenance and engineering managers Infrastructure and utility managers Finance professionals managing assets Reliability engineers Destinations: Vienna, Cape Town, Amsterdam, London, Rome, Istanbul, Dubai, Kuala Lumpur, Barcelona, Paris, Frankfurt Course objectives: - Explain asset management principles and ISO 55001 - Develop asset management policy and objectives - Prepare strategic asset management plans - Make life cycle decisions on cost, risk and performance - Manage asset information - Assess maturity and plan improvement Target competencies: - Asset management systems - Strategic planning - Life cycle decision making - Information management - Maturity assessment Course outline: - Day 1: Asset Management. Concepts and value ISO 55000 family Organisational context Exercise - Day 2: Policy and Planning. Policy and objectives SAMP Stakeholders Workshop - Day 3: Life Cycle Decisions. Cost, risk and performance Replacement decisions Investment planning Exercise - Day 4: Information and Organisation. Asset information Competence Roles Case study - Day 5: Improvement. Performance evaluation Gap assessment Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23025 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23025 - Cape Town | 2026-11-30 to 2026-12-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23026 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23026 - Vienna | 2027-01-04 to 2027-01-08 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23027 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23027 - Amsterdam | 2027-01-18 to 2027-01-22 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23028 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23028 - London | 2027-02-08 to 2027-02-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23029 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23029 - Rome | 2027-03-01 to 2027-03-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23030 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23030 - London | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23031 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23031 - Istanbul | 2027-04-12 to 2027-04-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23032 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23032 - Cape Town | 2027-04-26 to 2027-04-30 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23033 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23033 - Dubai | 2027-05-17 to 2027-05-21 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23034 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23034 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23035 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23035 - Barcelona | 2027-06-28 to 2027-07-02 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23036 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23036 - Cape Town | 2027-07-19 to 2027-07-23 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23037 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23037 - Paris | 2027-08-02 to 2027-08-06 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23038 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23038 - Dubai | 2027-08-23 to 2027-08-27 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23039 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23039 - Rome | 2027-09-13 to 2027-09-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23040 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23040 - Dubai | 2027-10-04 to 2027-10-08 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23041 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23041 - Barcelona | 2027-10-25 to 2027-10-29 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23042 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23042 - Rome | 2027-11-08 to 2027-11-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23043 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23043 - Frankfurt | 2027-11-29 to 2027-12-03 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23044 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23044 ## Shaft Alignment and Balancing URL: https://smarthorizon.uk/course/shaft-alignment-and-balancing Brochure: https://smarthorizon.uk/course/shaft-alignment-and-balancing/brochure.pdf Course reference: shaft-alignment-and-balancing Catalogue record updated: 2026-10-25T19:46:50.418Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Misalignment and imbalance are leading causes of vibration and premature failure in rotating equipment. This practical course covers shaft alignment methods including laser alignment, soft foot, thermal growth, tolerances, rotor imbalance, static and dynamic balancing, field balancing procedures and verification. Why attend: Correct alignment and balancing extend bearing and seal life significantly. You will learn practical techniques to do both correctly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on alignment demonstrations, calculation exercises, case studies and procedure development. Target audience: This course is suitable for: Maintenance technicians and mechanics Rotating equipment engineers Reliability engineers Condition monitoring staff Maintenance supervisors Destinations: Cape Town, Rome, Kuala Lumpur, Barcelona, Vienna, Frankfurt, London, Istanbul, Dubai, Paris, Amsterdam Course objectives: - Explain effects of misalignment and imbalance - Prepare machines for alignment including soft foot - Perform dial and laser alignment - Apply tolerances and thermal growth corrections - Understand static and dynamic balancing - Carry out field balancing procedures Target competencies: - Alignment techniques - Measurement - Balancing - Precision maintenance - Procedure writing Course outline: - Day 1: Precision Maintenance. Effects of misalignment Vibration symptoms Standards Exercise - Day 2: Preparation. Soft foot Pipe strain Measurement basics Demonstration - Day 3: Alignment Methods. Dial indicator methods Laser alignment Tolerances and thermal growth Exercise - Day 4: Balancing. Causes of imbalance Static and dynamic balance Field balancing Demonstration - Day 5: Procedures. Verification Records Procedure development Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23045 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23045 - Rome | 2026-12-14 to 2026-12-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23046 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23046 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23047 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23047 - Cape Town | 2027-02-01 to 2027-02-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23048 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23048 - Barcelona | 2027-02-22 to 2027-02-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23049 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23049 - Vienna | 2027-03-15 to 2027-03-19 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23050 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23050 - Frankfurt | 2027-04-05 to 2027-04-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23051 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23051 - Rome | 2027-04-26 to 2027-04-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23052 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23052 - London | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23053 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23053 - Istanbul | 2027-05-31 to 2027-06-04 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23054 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23054 - Cape Town | 2027-06-21 to 2027-06-25 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23055 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23055 - Barcelona | 2027-07-12 to 2027-07-16 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23056 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23056 - Dubai | 2027-08-02 to 2027-08-06 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23057 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23057 - Paris | 2027-08-16 to 2027-08-20 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23058 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23058 - Amsterdam | 2027-09-06 to 2027-09-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23059 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23059 - Rome | 2027-09-27 to 2027-10-01 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23060 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23060 - Dubai | 2027-10-18 to 2027-10-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23061 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23061 - Vienna | 2027-11-08 to 2027-11-12 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23062 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23062 - Dubai | 2027-11-22 to 2027-11-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23063 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23063 - London | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23064 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23064 ## Pumps and Compressors Operation and Troubleshooting URL: https://smarthorizon.uk/course/pumps-and-compressors-operation-and-troubleshooting Brochure: https://smarthorizon.uk/course/pumps-and-compressors-operation-and-troubleshooting/brochure.pdf Course reference: pumps-and-compressors-operation-and-troubleshooting Catalogue record updated: 2026-10-25T19:46:50.427Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Pumps and compressors are critical to process plants, utilities and buildings. This course covers operation and troubleshooting of centrifugal and positive displacement pumps and compressors: performance curves, system interaction, cavitation and surge, seals and bearings, common failures, troubleshooting methods and efficiency improvement. Why attend: Pump and compressor problems cause frequent downtime and energy waste. You will learn to operate them correctly and diagnose problems quickly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Performance curve exercises, troubleshooting case studies, failure analysis and efficiency calculations. Target audience: This course is suitable for: Mechanical and process engineers Maintenance technicians Operators in process plants Reliability engineers Utility engineers Destinations: Cape Town, Paris, Rome, Vienna, London, Amsterdam, Istanbul, Barcelona, Frankfurt, Kuala Lumpur, Dubai Course objectives: - Explain pump and compressor types and operating principles - Read performance curves and system curves - Recognise and prevent cavitation and surge - Diagnose common mechanical and process problems - Maintain seals, bearings and couplings - Improve energy efficiency Target competencies: - Performance analysis - Troubleshooting - Failure prevention - Maintenance practice - Energy efficiency Course outline: - Day 1: Pumps. Centrifugal and PD pumps Performance curves System interaction Exercise - Day 2: Pump Problems. Cavitation and NPSH Recirculation Seal and bearing failures Case study - Day 3: Compressors. Compressor types Operating envelopes Surge and stonewall Exercise - Day 4: Troubleshooting. Diagnostic methods Vibration and temperature Root causes Workshop - Day 5: Efficiency. Energy losses Variable speed operation Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23065 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23065 - Paris | 2026-11-30 to 2026-12-04 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23066 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23066 - Rome | 2027-01-04 to 2027-01-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23067 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23067 - Vienna | 2027-01-18 to 2027-01-22 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23068 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23068 - London | 2027-02-08 to 2027-02-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23069 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23069 - Amsterdam | 2027-03-01 to 2027-03-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23070 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23070 - Istanbul | 2027-03-22 to 2027-03-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23071 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23071 - London | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23072 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23072 - Barcelona | 2027-04-26 to 2027-04-30 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23073 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23073 - Cape Town | 2027-05-17 to 2027-05-21 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23074 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23074 - Vienna | 2027-06-07 to 2027-06-11 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23075 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23075 - Cape Town | 2027-06-28 to 2027-07-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23076 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23076 - Rome | 2027-07-19 to 2027-07-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23077 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23077 - Frankfurt | 2027-08-02 to 2027-08-06 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23078 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23078 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23079 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23079 - Dubai | 2027-09-13 to 2027-09-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23080 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23080 - Rome | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23081 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23081 - Dubai | 2027-10-25 to 2027-10-29 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23082 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23082 - Barcelona | 2027-11-08 to 2027-11-12 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23083 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23083 - Dubai | 2027-11-29 to 2027-12-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23084 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23084 ## Electrical Maintenance and Safety URL: https://smarthorizon.uk/course/electrical-maintenance-and-safety Brochure: https://smarthorizon.uk/course/electrical-maintenance-and-safety/brochure.pdf Course reference: electrical-maintenance-and-safety Catalogue record updated: 2026-10-25T19:46:50.437Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Electrical systems demand rigorous maintenance and strict safety to prevent shocks, arc flash and fires. This course covers electrical maintenance and safety: electrical hazards, safe isolation and lockout, testing equipment, maintenance of switchgear, cables, motors and panels, earthing, arc flash awareness and electrical safety programmes. Why attend: Electrical accidents are often fatal. You will learn maintenance practices and safety rules that protect people and equipment. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Safety procedure exercises, equipment demonstrations, case studies of incidents and checklist development. Target audience: This course is suitable for: Electrical technicians and engineers Maintenance supervisors Facility engineers Safety officers Contractors working on electrical systems Destinations: Amsterdam, Kuala Lumpur, Dubai, Cape Town, Vienna, London, Paris, Istanbul, Rome, Barcelona, Frankfurt Course objectives: - Recognise electrical hazards including arc flash - Apply safe isolation and lockout procedures - Use electrical test equipment correctly - Maintain switchgear, cables, motors and panels - Verify earthing and protection - Implement electrical safety programmes Target competencies: - Hazard recognition - Safe isolation - Testing - Preventive maintenance - Safety management Course outline: - Day 1: Electrical Hazards. Shock and arc flash Incident case studies Regulations Exercise - Day 2: Safe Work. Isolation and lockout Permits PPE Practice - Day 3: Testing. Test instruments Insulation resistance Thermography Demonstration - Day 4: Equipment Maintenance. Switchgear Cables and terminations Motors and panels Exercise - Day 5: Safety Programmes. Earthing and protection Safety programme elements Audits Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23085 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23085 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23086 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23086 - Dubai | 2027-01-04 to 2027-01-08 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23087 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23087 - Cape Town | 2027-01-25 to 2027-01-29 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23088 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23088 - Vienna | 2027-02-08 to 2027-02-12 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23089 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23089 - London | 2027-03-01 to 2027-03-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23090 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23090 - Paris | 2027-03-22 to 2027-03-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23091 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23091 - Istanbul | 2027-04-12 to 2027-04-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23092 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23092 - Cape Town | 2027-05-03 to 2027-05-07 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23093 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23093 - Dubai | 2027-05-17 to 2027-05-21 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23094 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23094 - Rome | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23095 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23095 - Dubai | 2027-06-28 to 2027-07-02 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23096 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23096 - Barcelona | 2027-07-19 to 2027-07-23 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23097 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23097 - Rome | 2027-08-09 to 2027-08-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23098 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23098 - Barcelona | 2027-08-23 to 2027-08-27 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23099 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23099 - Frankfurt | 2027-09-13 to 2027-09-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23100 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23100 - London | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23101 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23101 - Vienna | 2027-10-25 to 2027-10-29 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23102 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23102 - Rome | 2027-11-15 to 2027-11-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23103 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23103 - Cape Town | 2027-11-29 to 2027-12-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23104 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23104 ## Instrumentation and Control Maintenance URL: https://smarthorizon.uk/course/instrumentation-and-control-maintenance Brochure: https://smarthorizon.uk/course/instrumentation-and-control-maintenance/brochure.pdf Course reference: instrumentation-and-control-maintenance Catalogue record updated: 2026-10-25T19:46:50.446Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Instruments and control systems keep processes safe and efficient. This course covers maintenance of instrumentation and control equipment: pressure, flow, level and temperature measurement, transmitters and calibration, control valves, loop checking, basic control loops, safety instrumented functions and troubleshooting. Why attend: Inaccurate instruments cause off-spec products, inefficiency and safety risks. You will learn practical skills to keep instrumentation reliable. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Calibration exercises, loop diagram reading, troubleshooting scenarios and demonstrations. Target audience: This course is suitable for: Instrument technicians Control and automation engineers Maintenance engineers Process operators Maintenance supervisors Destinations: Barcelona, Amsterdam, London, Vienna, Rome, Kuala Lumpur, Cape Town, Dubai, Frankfurt, Paris, Istanbul Course objectives: - Explain measurement principles for key process variables - Calibrate transmitters and instruments - Maintain control valves and positioners - Perform loop checks - Troubleshoot instrumentation and control problems - Understand maintenance of safety instrumented functions Target competencies: - Measurement principles - Calibration - Loop checking - Troubleshooting - Safety awareness Course outline: - Day 1: Measurement. Pressure and temperature Flow and level Accuracy and uncertainty Exercise - Day 2: Transmitters and Calibration. Smart transmitters Calibration procedures Records Practice - Day 3: Control Valves and Loops. Valves and positioners Loop diagrams Loop checks Exercise - Day 4: Control Basics. Feedback control Tuning concepts Common problems Case study - Day 5: Safety and Troubleshooting. Safety instrumented functions Proof testing Troubleshooting method Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23105 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23105 - Amsterdam | 2026-12-07 to 2026-12-11 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23106 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23106 - London | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23107 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23107 - Vienna | 2027-02-01 to 2027-02-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23108 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23108 - Rome | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23109 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23109 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23110 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23110 - Cape Town | 2027-03-29 to 2027-04-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23111 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23111 - Rome | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23112 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23112 - Cape Town | 2027-05-10 to 2027-05-14 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23113 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23113 - Vienna | 2027-05-31 to 2027-06-04 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23114 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23114 - Dubai | 2027-06-14 to 2027-06-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23115 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23115 - London | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23116 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23116 - Dubai | 2027-07-26 to 2027-07-30 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23117 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23117 - Frankfurt | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23118 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23118 - Rome | 2027-09-06 to 2027-09-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23119 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23119 - Paris | 2027-09-20 to 2027-09-24 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23120 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23120 - Cape Town | 2027-10-11 to 2027-10-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23121 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23121 - Istanbul | 2027-11-01 to 2027-11-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23122 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23122 - Barcelona | 2027-11-22 to 2027-11-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23123 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23123 - Dubai | 2027-12-13 to 2027-12-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23124 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23124 ## Boiler Operation and Maintenance URL: https://smarthorizon.uk/course/boiler-operation-and-maintenance Brochure: https://smarthorizon.uk/course/boiler-operation-and-maintenance/brochure.pdf Course reference: boiler-operation-and-maintenance Catalogue record updated: 2026-10-25T19:46:50.459Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Boilers are high-energy systems that require skilled operation and careful maintenance. This course covers boiler types and components, combustion, water treatment, safe start-up and shutdown, controls and safety devices, inspection and maintenance, efficiency and common failures. Why attend: Boiler failures can be dangerous and costly. You will learn to operate and maintain boilers safely and efficiently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technical briefings, combustion and efficiency calculations, case studies of boiler incidents and maintenance planning. Target audience: This course is suitable for: Boiler operators Maintenance technicians Utility and plant engineers Facility managers Energy managers Destinations: Barcelona, Frankfurt, Rome, Vienna, Paris, Istanbul, Dubai, Cape Town, London, Amsterdam, Kuala Lumpur Course objectives: - Explain boiler types and components - Understand combustion and burner management - Manage boiler water treatment - Apply safe start-up and shutdown procedures - Maintain controls and safety devices - Improve boiler efficiency and prevent failures Target competencies: - Boiler operation - Combustion management - Water treatment - Safety devices - Efficiency improvement Course outline: - Day 1: Boiler Fundamentals. Fire-tube and water-tube boilers Components Steam systems Exercise - Day 2: Combustion. Fuels and burners Air-fuel ratio Burner management Exercise - Day 3: Water Treatment. Water chemistry Scaling and corrosion Blowdown Case study - Day 4: Operation and Safety. Start-up and shutdown Safety valves and trips Inspections Workshop - Day 5: Maintenance and Efficiency. Maintenance tasks Efficiency losses Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23125 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23125 - Frankfurt | 2026-12-14 to 2026-12-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23126 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23126 - Rome | 2027-01-18 to 2027-01-22 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23127 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23127 - Vienna | 2027-02-01 to 2027-02-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23128 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23128 - Rome | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23129 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23129 - Paris | 2027-03-15 to 2027-03-19 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23130 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23130 - Istanbul | 2027-04-05 to 2027-04-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23131 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23131 - Dubai | 2027-04-26 to 2027-04-30 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23132 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23132 - Cape Town | 2027-05-10 to 2027-05-14 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23133 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23133 - London | 2027-05-31 to 2027-06-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23134 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23134 - Rome | 2027-06-21 to 2027-06-25 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23135 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23135 - Cape Town | 2027-07-12 to 2027-07-16 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23136 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23136 - London | 2027-08-02 to 2027-08-06 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23137 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23137 - Cape Town | 2027-08-16 to 2027-08-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23138 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23138 - Vienna | 2027-09-06 to 2027-09-10 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23139 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23139 - Dubai | 2027-09-27 to 2027-10-01 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23140 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23140 - Amsterdam | 2027-10-18 to 2027-10-22 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23141 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23141 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23142 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23142 - Barcelona | 2027-11-22 to 2027-11-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23143 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23143 - Dubai | 2027-12-13 to 2027-12-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23144 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23144 ## Chillers and Cooling Towers Maintenance URL: https://smarthorizon.uk/course/chillers-and-cooling-towers-maintenance Brochure: https://smarthorizon.uk/course/chillers-and-cooling-towers-maintenance/brochure.pdf Course reference: chillers-and-cooling-towers-maintenance Catalogue record updated: 2026-10-25T19:46:50.470Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Chillers and cooling towers provide essential cooling for buildings, data centres and processes and consume large amounts of energy. This course covers refrigeration cycles, chiller types, cooling tower operation, water treatment and Legionella control, preventive maintenance, performance monitoring, troubleshooting and energy optimisation. Why attend: Well-maintained cooling systems use less energy and fail less often. You will learn practical maintenance and optimisation techniques. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technical sessions, performance calculations, troubleshooting cases and maintenance plan development. Target audience: This course is suitable for: HVAC technicians and engineers Facility managers Maintenance supervisors Data centre engineers Energy managers Destinations: Cape Town, Barcelona, Rome, Dubai, Frankfurt, London, Istanbul, Vienna, Kuala Lumpur, Amsterdam, Paris Course objectives: - Explain refrigeration cycles and chiller types - Understand cooling tower operation - Manage water treatment and Legionella risk - Plan preventive maintenance - Monitor performance and diagnose faults - Optimise energy use Target competencies: - Refrigeration knowledge - Water treatment - Preventive maintenance - Diagnostics - Energy optimisation Course outline: - Day 1: Chillers. Refrigeration cycle Chiller types Components Exercise - Day 2: Cooling Towers. Operation Water quality Legionella control Workshop - Day 3: Maintenance. Preventive tasks Refrigerant management Safety Exercise - Day 4: Performance. Efficiency measures Fault diagnosis Case study Exercise - Day 5: Optimisation. Control strategies Energy savings Maintenance plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23145 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23145 - Barcelona | 2026-11-30 to 2026-12-04 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23146 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23146 - Rome | 2027-01-04 to 2027-01-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23147 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23147 - Dubai | 2027-01-25 to 2027-01-29 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23148 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23148 - Rome | 2027-02-08 to 2027-02-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23149 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23149 - Cape Town | 2027-03-01 to 2027-03-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23150 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23150 - Dubai | 2027-03-22 to 2027-03-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23151 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23151 - Rome | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23152 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23152 - Frankfurt | 2027-05-03 to 2027-05-07 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23153 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23153 - London | 2027-05-17 to 2027-05-21 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23154 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23154 - Cape Town | 2027-06-07 to 2027-06-11 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23155 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23155 - Istanbul | 2027-06-28 to 2027-07-02 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23156 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23156 - Vienna | 2027-07-19 to 2027-07-23 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23157 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23157 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23158 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23158 - Amsterdam | 2027-08-23 to 2027-08-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23159 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23159 - Vienna | 2027-09-13 to 2027-09-17 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23160 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23160 - Barcelona | 2027-10-04 to 2027-10-08 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23161 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23161 - London | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23162 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23162 - Dubai | 2027-11-15 to 2027-11-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23163 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23163 - Paris | 2027-11-29 to 2027-12-03 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23164 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23164 ## Lubrication Management URL: https://smarthorizon.uk/course/lubrication-management Brochure: https://smarthorizon.uk/course/lubrication-management/brochure.pdf Course reference: lubrication-management Catalogue record updated: 2026-10-25T19:46:50.478Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Poor lubrication is one of the most common causes of machine failure. This course covers lubrication fundamentals, lubricant selection, storage and handling, contamination control, lubrication routes and schedules, oil analysis, automatic lubrication systems and building a world-class lubrication programme. Why attend: Lubrication is simple to improve and delivers fast reliability gains. You will learn to set up a disciplined lubrication programme. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Lubricant selection exercises, storage audits, oil analysis interpretation and programme design. Target audience: This course is suitable for: Maintenance technicians Lubrication technicians Reliability engineers Maintenance planners Plant supervisors Destinations: Istanbul, London, Cape Town, Vienna, Barcelona, Dubai, Rome, Kuala Lumpur, Frankfurt, Amsterdam, Paris Course objectives: - Explain lubrication principles and regimes - Select appropriate lubricants - Store and handle lubricants correctly - Control contamination - Design lubrication routes and schedules - Use oil analysis to guide maintenance Target competencies: - Lubricant selection - Contamination control - Route planning - Oil analysis - Programme management Course outline: - Day 1: Lubrication Fundamentals. Friction and wear Lubrication regimes Lubricant types Exercise - Day 2: Selection. Viscosity Additives Greases Workshop - Day 3: Storage and Contamination. Storage practices Filtration Moisture and particles Audit exercise - Day 4: Routes and Methods. Lubrication routes Quantities and frequencies Automatic systems Exercise - Day 5: Oil Analysis. Sampling Interpreting results Programme metrics Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23165 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23165 - London | 2026-11-30 to 2026-12-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23166 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23166 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23167 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23167 - Vienna | 2027-01-25 to 2027-01-29 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23168 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23168 - Barcelona | 2027-02-15 to 2027-02-19 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23169 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23169 - Dubai | 2027-03-01 to 2027-03-05 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23170 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23170 - Rome | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23171 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23171 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23172 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23172 - Frankfurt | 2027-05-03 to 2027-05-07 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23173 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23173 - Dubai | 2027-05-24 to 2027-05-28 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23174 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23174 - Rome | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23175 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23175 - Cape Town | 2027-06-28 to 2027-07-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23176 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23176 - Amsterdam | 2027-07-19 to 2027-07-23 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23177 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23177 - Paris | 2027-08-09 to 2027-08-13 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23178 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23178 - Rome | 2027-08-30 to 2027-09-03 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23179 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23179 - Cape Town | 2027-09-13 to 2027-09-17 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23180 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23180 - Vienna | 2027-10-04 to 2027-10-08 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23181 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23181 - Barcelona | 2027-10-25 to 2027-10-29 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23182 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23182 - London | 2027-11-15 to 2027-11-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23183 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23183 - Dubai | 2027-12-06 to 2027-12-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23184 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23184 ## Root Cause Failure Analysis for Engineers URL: https://smarthorizon.uk/course/root-cause-failure-analysis-for-engineers Brochure: https://smarthorizon.uk/course/root-cause-failure-analysis-for-engineers/brochure.pdf Course reference: root-cause-failure-analysis-for-engineers Catalogue record updated: 2026-10-25T19:46:50.487Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Repeated failures show that underlying causes have not been addressed. This course teaches root cause failure analysis for engineering assets: preserving evidence, failure mechanisms, physical, human and latent causes, analysis tools, metallurgical and fractography basics, corrective actions and verifying effectiveness. Why attend: Replacing failed parts without understanding why they failed leads to repeat breakdowns. You will learn to eliminate failures at their source. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Failure case studies, analysis tool practice, evidence handling exercises and team investigations. Target audience: This course is suitable for: Reliability and maintenance engineers Mechanical and process engineers Maintenance supervisors Plant engineers Quality engineers Destinations: Dubai, Kuala Lumpur, Rome, Cape Town, Vienna, London, Istanbul, Frankfurt, Barcelona, Paris, Amsterdam Course objectives: - Explain the principles of root cause failure analysis - Preserve failure evidence correctly - Identify failure mechanisms in components - Apply structured analysis tools - Distinguish physical, human and latent causes - Implement and verify corrective actions Target competencies: - Failure investigation - Evidence handling - Failure mechanisms - Causal analysis - Corrective action Course outline: - Day 1: RCFA Principles. Why failures repeat Investigation triggers Team roles Exercise - Day 2: Evidence. Preserving parts and data Interviews Timelines Workshop - Day 3: Failure Mechanisms. Fatigue, wear and corrosion Overload Fractography basics Case study - Day 4: Analysis Tools. Logic trees Fishbone and 5 Whys Human and latent causes Exercise - Day 5: Corrective Actions. Action selection Verification Sharing lessons Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23185 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23185 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23186 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23186 - Dubai | 2027-01-04 to 2027-01-08 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23187 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23187 - Rome | 2027-01-18 to 2027-01-22 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23188 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23188 - Cape Town | 2027-02-08 to 2027-02-12 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23189 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23189 - Vienna | 2027-03-01 to 2027-03-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23190 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23190 - London | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23191 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23191 - Istanbul | 2027-04-12 to 2027-04-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23192 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23192 - Frankfurt | 2027-04-26 to 2027-04-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23193 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23193 - Rome | 2027-05-17 to 2027-05-21 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23194 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23194 - Cape Town | 2027-06-07 to 2027-06-11 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23195 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23195 - Barcelona | 2027-06-28 to 2027-07-02 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23196 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23196 - Vienna | 2027-07-19 to 2027-07-23 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23197 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23197 - Cape Town | 2027-08-02 to 2027-08-06 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23198 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23198 - Paris | 2027-08-23 to 2027-08-27 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23199 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23199 - Amsterdam | 2027-09-13 to 2027-09-17 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23200 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23200 - London | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23201 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23201 - Rome | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23202 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23202 - Barcelona | 2027-11-08 to 2027-11-12 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23203 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23203 - Dubai | 2027-11-29 to 2027-12-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23204 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23204 ## Life Cycle Costing for Engineering Assets URL: https://smarthorizon.uk/course/life-cycle-costing-for-engineering-assets Brochure: https://smarthorizon.uk/course/life-cycle-costing-for-engineering-assets/brochure.pdf Course reference: life-cycle-costing-for-engineering-assets Catalogue record updated: 2026-11-01T15:00:15.326Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Purchase price is only a fraction of the total cost of owning an asset. This course teaches life cycle costing for engineering assets: cost breakdown structures, capital, operating, maintenance and disposal costs, discounting, reliability and availability effects, comparing options and supporting replacement and investment decisions. Why attend: Buying on lowest price often leads to higher total cost. You will learn to make asset decisions on whole-life value. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: LCC modelling exercises, option comparison case studies and replacement decision workshops. Target audience: This course is suitable for: Asset and maintenance managers Engineers specifying equipment Procurement professionals Finance analysts Project engineers Destinations: Frankfurt, Barcelona, Cape Town, Dubai, Vienna, London, Amsterdam, Rome, Kuala Lumpur, Paris, Istanbul Course objectives: - Explain life cycle cost concepts - Build cost breakdown structures - Estimate operating and maintenance costs - Apply discounting and net present value - Include reliability and downtime costs - Support purchase and replacement decisions Target competencies: - Cost modelling - Financial evaluation - Reliability economics - Option comparison - Decision support Course outline: - Day 1: Life Cycle Costing. Why LCC Life cycle stages Standards Exercise - Day 2: Cost Structures. Capital costs Operating and maintenance costs Disposal Workshop - Day 3: Financial Evaluation. Discounting NPV and equivalent annual cost Sensitivity Exercise - Day 4: Reliability Effects. Availability and downtime Spares Risk Case study - Day 5: Decisions. Option comparison Replacement timing Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-23 to 2026-11-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23205 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23205 - Barcelona | 2026-12-14 to 2026-12-18 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23206 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23206 - Cape Town | 2027-01-11 to 2027-01-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23207 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23207 - Dubai | 2027-02-01 to 2027-02-05 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23208 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23208 - Vienna | 2027-02-22 to 2027-02-26 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23209 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23209 - London | 2027-03-15 to 2027-03-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23210 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23210 - Amsterdam | 2027-04-05 to 2027-04-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23211 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23211 - Rome | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23212 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23212 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23213 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23213 - Barcelona | 2027-05-31 to 2027-06-04 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23214 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23214 - Paris | 2027-06-21 to 2027-06-25 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23215 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23215 - Dubai | 2027-07-12 to 2027-07-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23216 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23216 - Rome | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23217 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23217 - Istanbul | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23218 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23218 - Cape Town | 2027-09-06 to 2027-09-10 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23219 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23219 - Dubai | 2027-09-27 to 2027-10-01 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23220 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23220 - Vienna | 2027-10-18 to 2027-10-22 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23221 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23221 - Rome | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23222 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23222 - Cape Town | 2027-11-22 to 2027-11-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23223 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23223 - London | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23224 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23224 ## CMMS Implementation and Optimisation URL: https://smarthorizon.uk/course/cmms-implementation-and-optimisation Brochure: https://smarthorizon.uk/course/cmms-implementation-and-optimisation/brochure.pdf Course reference: cmms-implementation-and-optimisation Catalogue record updated: 2026-11-01T14:59:31.128Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: A computerised maintenance management system is only as useful as its data and processes. This course covers selecting, implementing and optimising CMMS: requirements, asset hierarchy, master data, work order and planning processes, preventive maintenance setup, inventory integration, reporting and user adoption. Why attend: Many organisations use only a fraction of their CMMS capability. You will learn to set it up and use it to improve maintenance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Asset hierarchy workshops, data quality exercises, system demonstrations and case studies. Target audience: This course is suitable for: Maintenance managers and planners CMMS administrators Reliability engineers IT staff supporting maintenance Maintenance supervisors Destinations: Cape Town, Rome, Amsterdam, Vienna, London, Dubai, Kuala Lumpur, Istanbul, Frankfurt, Barcelona, Paris Course objectives: - Define CMMS requirements - Build asset hierarchies and master data - Configure work management processes - Set up preventive maintenance plans - Integrate spares and inventory - Use CMMS reports and drive adoption Target competencies: - Requirements definition - Data structuring - Process configuration - Reporting - Adoption Course outline: - Day 1: CMMS Basics. Purpose and functions Common failures Selection Exercise - Day 2: Asset Data. Asset hierarchy Master data standards Criticality Workshop - Day 3: Work Processes. Work orders Planning and scheduling Preventive maintenance Exercise - Day 4: Inventory and Integration. Spares Purchasing links ERP integration Case study - Day 5: Reporting and Adoption. KPIs and reports Training Optimisation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23225 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23225 - Rome | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23226 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23226 - Amsterdam | 2027-01-11 to 2027-01-15 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23227 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23227 - Vienna | 2027-02-01 to 2027-02-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23228 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23228 - London | 2027-02-15 to 2027-02-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23229 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23229 - Dubai | 2027-03-08 to 2027-03-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23230 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23230 - Rome | 2027-03-29 to 2027-04-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23231 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23231 - Cape Town | 2027-04-19 to 2027-04-23 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23232 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23232 - Dubai | 2027-05-10 to 2027-05-14 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23233 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23233 - London | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23234 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23234 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23235 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23235 - Istanbul | 2027-07-05 to 2027-07-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23236 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23236 - Rome | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23237 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23237 - Frankfurt | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23238 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23238 - Barcelona | 2027-08-30 to 2027-09-03 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23239 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23239 - Paris | 2027-09-20 to 2027-09-24 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23240 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23240 - Cape Town | 2027-10-11 to 2027-10-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23241 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23241 - Barcelona | 2027-11-01 to 2027-11-05 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23242 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23242 - Dubai | 2027-11-22 to 2027-11-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23243 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23243 - Vienna | 2027-12-06 to 2027-12-10 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23244 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23244 ## Spare Parts Optimisation URL: https://smarthorizon.uk/course/spare-parts-optimisation Brochure: https://smarthorizon.uk/course/spare-parts-optimisation/brochure.pdf Course reference: spare-parts-optimisation Catalogue record updated: 2026-10-25T19:46:50.517Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Spare parts inventories are often large, slow-moving and still missing critical items when needed. This course covers spare parts optimisation: criticality and risk assessment, demand patterns for spares, stocking models for slow movers, insurance spares, pooling and vendor-managed stock, obsolescence and inventory reduction. Why attend: The right spares at the right time prevent long outages without tying up excessive cash. You will learn to optimise spares scientifically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Criticality analysis, stocking calculations, case studies and optimisation workshops. Target audience: This course is suitable for: Materials and stores managers Maintenance planners Reliability engineers Inventory controllers Procurement staff Destinations: Barcelona, Rome, Amsterdam, Kuala Lumpur, Dubai, Cape Town, London, Vienna, Istanbul, Frankfurt, Paris Course objectives: - Assess spare part criticality - Analyse spare parts demand patterns - Apply stocking models for slow-moving items - Justify insurance spares - Use pooling and supplier arrangements - Reduce obsolete and excess spares Target competencies: - Criticality analysis - Demand analysis - Stocking optimisation - Risk-based decisions - Inventory reduction Course outline: - Day 1: Spares Challenges. Characteristics of spares Costs and risks KPIs Exercise - Day 2: Criticality. Criticality criteria Lead times Equipment risk Workshop - Day 3: Stocking Models. Slow-moving demand Poisson models Service levels Exercise - Day 4: Insurance and Pooling. Insurance spares Pooling Consignment stock Case study - Day 5: Reduction. Obsolescence Disposal Governance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23245 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23245 - Rome | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23246 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23246 - Amsterdam | 2027-01-11 to 2027-01-15 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23247 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23247 - Rome | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23248 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23248 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23249 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23249 - Dubai | 2027-03-08 to 2027-03-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23250 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23250 - Cape Town | 2027-03-29 to 2027-04-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23251 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23251 - London | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23252 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23252 - Dubai | 2027-05-10 to 2027-05-14 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23253 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23253 - Vienna | 2027-05-31 to 2027-06-04 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23254 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23254 - London | 2027-06-14 to 2027-06-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23255 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23255 - Dubai | 2027-07-05 to 2027-07-09 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23256 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23256 - Vienna | 2027-07-26 to 2027-07-30 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23257 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23257 - Istanbul | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23258 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23258 - Frankfurt | 2027-09-06 to 2027-09-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23259 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23259 - Barcelona | 2027-09-20 to 2027-09-24 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23260 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23260 - Cape Town | 2027-10-11 to 2027-10-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23261 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23261 - Paris | 2027-11-01 to 2027-11-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23262 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23262 - Rome | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23263 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23263 - Cape Town | 2027-12-13 to 2027-12-17 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23264 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23264 ## Shutdown and Turnaround Management URL: https://smarthorizon.uk/course/shutdown-and-turnaround-management Brochure: https://smarthorizon.uk/course/shutdown-and-turnaround-management/brochure.pdf Course reference: shutdown-and-turnaround-management Catalogue record updated: 2026-10-25T19:46:50.679Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Planned shutdowns and turnarounds are among the most intense and costly events in process plants. This course covers turnaround management: scope definition and freeze, planning and scheduling, contractor management, materials, safety, execution control, start-up and post-turnaround review. Why attend: Turnaround overruns cost millions in lost production. You will learn proven methods to deliver turnarounds safely, on time and on budget. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Turnaround case studies, scope challenge exercises, scheduling workshops and execution simulations. Target audience: This course is suitable for: Turnaround and shutdown managers Maintenance managers Planners and schedulers Operations managers Contractor supervisors Destinations: Amsterdam, Vienna, Rome, Kuala Lumpur, Dubai, London, Paris, Frankfurt, Cape Town, Barcelona, Istanbul Course objectives: - Explain the turnaround life cycle - Define and freeze turnaround scope - Plan and schedule turnaround work - Manage contractors and materials - Control safety and progress during execution - Manage start-up and lessons learned Target competencies: - Scope management - Turnaround planning - Contractor management - Execution control - Safety management Course outline: - Day 1: Turnaround Fundamentals. Turnaround drivers Life cycle Organisation Case study - Day 2: Scope. Work list development Scope challenge Scope freeze Workshop - Day 3: Planning. Detailed planning Scheduling Materials and contractors Exercise - Day 4: Execution. Safety Progress control Emergent work Simulation - Day 5: Start-Up and Review. Mechanical completion Start-up Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-23 to 2026-11-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23265 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23265 - Vienna | 2026-12-14 to 2026-12-18 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23266 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23266 - Rome | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23267 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23267 - Kuala Lumpur | 2027-02-01 to 2027-02-05 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23268 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23268 - Dubai | 2027-02-22 to 2027-02-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23269 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23269 - London | 2027-03-15 to 2027-03-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23270 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23270 - Paris | 2027-04-05 to 2027-04-09 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23271 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23271 - Frankfurt | 2027-04-19 to 2027-04-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23272 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23272 - Rome | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23273 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23273 - Cape Town | 2027-05-31 to 2027-06-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23274 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23274 - Barcelona | 2027-06-21 to 2027-06-25 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23275 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23275 - Rome | 2027-07-12 to 2027-07-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23276 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23276 - Dubai | 2027-07-26 to 2027-07-30 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23277 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23277 - Cape Town | 2027-08-16 to 2027-08-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23278 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23278 - Barcelona | 2027-09-06 to 2027-09-10 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23279 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23279 - Dubai | 2027-09-27 to 2027-10-01 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23280 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23280 - Vienna | 2027-10-18 to 2027-10-22 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23281 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23281 - London | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23282 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23282 - Istanbul | 2027-11-22 to 2027-11-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23283 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23283 - Cape Town | 2027-12-13 to 2027-12-17 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23284 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23284 ## Pipeline Leak Detection and Repair URL: https://smarthorizon.uk/course/pipeline-leak-detection-and-repair Brochure: https://smarthorizon.uk/course/pipeline-leak-detection-and-repair/brochure.pdf Course reference: pipeline-leak-detection-and-repair Catalogue record updated: 2026-10-25T19:46:50.688Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Pipeline leaks cause environmental damage, safety hazards and product losses. This course covers leak detection and repair: leak causes, detection methods including SCADA-based systems, acoustic and fibre-optic sensing, patrols and inspections, emergency response, repair techniques such as clamps, sleeves and hot tapping, and preventing recurrence. Why attend: Fast detection and correct repair minimise the impact of leaks. You will learn practical methods used by pipeline operators. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technique briefings, case studies of pipeline incidents, repair method selection exercises and response planning. Target audience: This course is suitable for: Pipeline engineers and operators Integrity and maintenance engineers HSE professionals Control room staff Pipeline contractors Destinations: Barcelona, Paris, Istanbul, Vienna, Cape Town, Rome, Dubai, Amsterdam, Frankfurt, London, Kuala Lumpur Course objectives: - Explain common causes of pipeline leaks - Compare leak detection technologies - Plan inspections and patrols - Respond safely to leaks - Select appropriate repair methods - Prevent recurrence through integrity actions Target competencies: - Leak detection - Inspection planning - Emergency response - Repair selection - Integrity improvement Course outline: - Day 1: Pipeline Leaks. Causes and consequences Regulations Case studies Exercise - Day 2: Detection. Computational and SCADA methods Acoustic and fibre sensing Patrols Workshop - Day 3: Response. Isolation Safety Environmental response Exercise - Day 4: Repair. Clamps and sleeves Hot tapping Welded repairs Case study - Day 5: Prevention. Root causes Integrity programmes Monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23285 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23285 - Paris | 2026-11-30 to 2026-12-04 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23286 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23286 - Istanbul | 2027-01-04 to 2027-01-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23287 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23287 - Vienna | 2027-01-25 to 2027-01-29 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23288 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23288 - Cape Town | 2027-02-15 to 2027-02-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23289 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23289 - Rome | 2027-03-08 to 2027-03-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23290 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23290 - Vienna | 2027-03-22 to 2027-03-26 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23291 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23291 - Dubai | 2027-04-12 to 2027-04-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23292 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23292 - Cape Town | 2027-05-03 to 2027-05-07 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23293 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23293 - Amsterdam | 2027-05-24 to 2027-05-28 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23294 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23294 - Frankfurt | 2027-06-14 to 2027-06-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23295 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23295 - London | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23296 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23296 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23297 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23297 - Dubai | 2027-08-09 to 2027-08-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23298 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23298 - Barcelona | 2027-08-30 to 2027-09-03 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23299 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23299 - Cape Town | 2027-09-20 to 2027-09-24 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23300 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23300 - Rome | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23301 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23301 - London | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23302 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23302 - Dubai | 2027-11-15 to 2027-11-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23303 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23303 - Rome | 2027-12-06 to 2027-12-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23304 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23304 ## Corrosion Control and Cathodic Protection URL: https://smarthorizon.uk/course/corrosion-control-and-cathodic-protection Brochure: https://smarthorizon.uk/course/corrosion-control-and-cathodic-protection/brochure.pdf Course reference: corrosion-control-and-cathodic-protection Catalogue record updated: 2026-10-25T19:46:50.696Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Corrosion silently destroys pipelines, tanks, structures and equipment. This course covers corrosion mechanisms, corrosion control strategies, coatings, inhibitors, material selection, cathodic protection design and operation, monitoring and inspection, and corrosion management programmes. Why attend: Corrosion costs industry billions and causes major failures. You will learn effective methods to control it. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technical sessions, cathodic protection calculations, case studies and inspection data interpretation. Target audience: This course is suitable for: Corrosion and integrity engineers Maintenance engineers Pipeline and tank engineers Inspectors Asset managers Destinations: Vienna, Rome, Istanbul, Dubai, London, Paris, Kuala Lumpur, Cape Town, Barcelona, Frankfurt, Amsterdam Course objectives: - Explain corrosion mechanisms and forms - Select corrosion control methods - Specify and inspect protective coatings - Design and operate cathodic protection systems - Monitor corrosion and interpret data - Build a corrosion management programme Target competencies: - Corrosion assessment - Coating management - Cathodic protection - Monitoring - Programme management Course outline: - Day 1: Corrosion Mechanisms. Electrochemistry basics Forms of corrosion Environments Exercise - Day 2: Control Methods. Materials Inhibitors Design Workshop - Day 3: Coatings. Coating systems Surface preparation Inspection Exercise - Day 4: Cathodic Protection. Principles Sacrificial and impressed current Surveys Calculation exercise - Day 5: Corrosion Management. Monitoring Data interpretation Programmes Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23305 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23305 - Rome | 2026-11-30 to 2026-12-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23306 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23306 - Istanbul | 2027-01-04 to 2027-01-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23307 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23307 - Dubai | 2027-01-18 to 2027-01-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23308 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23308 - London | 2027-02-08 to 2027-02-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23309 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23309 - Paris | 2027-03-01 to 2027-03-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23310 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23310 - Dubai | 2027-03-22 to 2027-03-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23311 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23311 - Rome | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23312 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23312 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23313 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23313 - Dubai | 2027-05-17 to 2027-05-21 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23314 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23314 - Cape Town | 2027-06-07 to 2027-06-11 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23315 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23315 - London | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23316 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23316 - Vienna | 2027-07-19 to 2027-07-23 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23317 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23317 - Cape Town | 2027-08-02 to 2027-08-06 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23318 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23318 - Barcelona | 2027-08-23 to 2027-08-27 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23319 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23319 - Rome | 2027-09-13 to 2027-09-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23320 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23320 - Cape Town | 2027-10-04 to 2027-10-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23321 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23321 - Barcelona | 2027-10-25 to 2027-10-29 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23322 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23322 - Frankfurt | 2027-11-08 to 2027-11-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23323 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23323 - Amsterdam | 2027-11-29 to 2027-12-03 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23324 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23324 ## Heat Exchanger Design and Maintenance URL: https://smarthorizon.uk/course/heat-exchanger-design-and-maintenance Brochure: https://smarthorizon.uk/course/heat-exchanger-design-and-maintenance/brochure.pdf Course reference: heat-exchanger-design-and-maintenance Catalogue record updated: 2026-10-25T19:46:50.705Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Heat exchangers are central to energy efficiency in process plants and utilities. This course covers heat exchanger types and design basics, thermal performance, fouling and its costs, cleaning methods, inspection and testing, tube failures and repairs, and monitoring performance to schedule maintenance. Why attend: Fouled or failing exchangers waste energy and limit production. You will learn to operate and maintain them for best performance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Performance calculations, failure case studies, cleaning method comparisons and maintenance planning. Target audience: This course is suitable for: Process and mechanical engineers Maintenance engineers Plant operators Energy engineers Inspectors Destinations: Dubai, London, Barcelona, Rome, Vienna, Paris, Cape Town, Istanbul, Frankfurt, Kuala Lumpur, Amsterdam Course objectives: - Explain heat exchanger types and selection - Understand thermal design and performance basics - Assess fouling and its costs - Select cleaning methods - Inspect, test and repair exchangers - Monitor performance to plan maintenance Target competencies: - Thermal performance analysis - Fouling management - Inspection - Repair techniques - Performance monitoring Course outline: - Day 1: Heat Exchanger Types. Shell and tube Plate and air-cooled Selection Exercise - Day 2: Thermal Performance. Heat transfer basics LMTD and effectiveness Performance calculations Exercise - Day 3: Fouling. Fouling mechanisms Costs Mitigation Case study - Day 4: Maintenance. Cleaning methods Inspection and testing Tube failures and plugging Workshop - Day 5: Monitoring. Performance monitoring Maintenance scheduling Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23325 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23325 - London | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23326 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23326 - Barcelona | 2027-01-04 to 2027-01-08 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23327 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23327 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23328 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23328 - Dubai | 2027-02-15 to 2027-02-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23329 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23329 - Rome | 2027-03-08 to 2027-03-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23330 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23330 - Vienna | 2027-03-29 to 2027-04-02 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23331 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23331 - London | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23332 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23332 - Paris | 2027-05-03 to 2027-05-07 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23333 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23333 - Cape Town | 2027-05-24 to 2027-05-28 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23334 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23334 - Istanbul | 2027-06-14 to 2027-06-18 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23335 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23335 - Cape Town | 2027-07-05 to 2027-07-09 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23336 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23336 - Frankfurt | 2027-07-19 to 2027-07-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23337 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23337 - Barcelona | 2027-08-09 to 2027-08-13 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23338 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23338 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23339 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23339 - Rome | 2027-09-20 to 2027-09-24 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23340 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23340 - Cape Town | 2027-10-11 to 2027-10-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23341 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23341 - Dubai | 2027-10-25 to 2027-10-29 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23342 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23342 - Vienna | 2027-11-15 to 2027-11-19 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23343 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23343 - Amsterdam | 2027-12-06 to 2027-12-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23344 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23344 ## Control Valves Sizing and Troubleshooting URL: https://smarthorizon.uk/course/control-valves-sizing-and-troubleshooting Brochure: https://smarthorizon.uk/course/control-valves-sizing-and-troubleshooting/brochure.pdf Course reference: control-valves-sizing-and-troubleshooting Catalogue record updated: 2026-10-25T19:46:50.714Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Control valves are the final elements in most control loops, and their performance directly affects process stability. This course covers control valve types, characteristics, sizing, cavitation and noise, actuators and positioners, valve diagnostics, common problems such as stiction and troubleshooting. Why attend: Poorly sized or maintained valves cause unstable control and wasted energy. You will learn to size, maintain and troubleshoot control valves. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Sizing calculations, diagnostic data interpretation, case studies and troubleshooting exercises. Target audience: This course is suitable for: Instrument and control engineers Process engineers Maintenance technicians Valve specialists Plant operators Destinations: Dubai, Istanbul, Rome, Kuala Lumpur, Frankfurt, Cape Town, London, Barcelona, Vienna, Paris, Amsterdam Course objectives: - Explain control valve types and characteristics - Size control valves for given conditions - Recognise cavitation, flashing and noise problems - Select actuators and positioners - Use valve diagnostics - Troubleshoot common valve problems Target competencies: - Valve selection - Sizing - Diagnostics - Troubleshooting - Control loop awareness Course outline: - Day 1: Control Valve Basics. Valve types Characteristics Rangeability Exercise - Day 2: Sizing. Flow coefficients Sizing calculations Software tools Exercise - Day 3: Severe Service. Cavitation and flashing Noise Special trims Case study - Day 4: Actuators and Positioners. Actuator types Smart positioners Diagnostics Demonstration - Day 5: Troubleshooting. Stiction and deadband Loop performance Maintenance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23345 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23345 - Istanbul | 2026-12-07 to 2026-12-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23346 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23346 - Rome | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23347 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23347 - Dubai | 2027-02-01 to 2027-02-05 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23348 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23348 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23349 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23349 - Frankfurt | 2027-03-08 to 2027-03-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23350 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23350 - Cape Town | 2027-03-29 to 2027-04-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23351 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23351 - Rome | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23352 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23352 - London | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23353 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23353 - Barcelona | 2027-05-31 to 2027-06-04 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23354 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23354 - Rome | 2027-06-14 to 2027-06-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23355 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23355 - London | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23356 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23356 - Dubai | 2027-07-26 to 2027-07-30 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23357 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23357 - Cape Town | 2027-08-16 to 2027-08-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23358 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23358 - Barcelona | 2027-09-06 to 2027-09-10 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23359 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23359 - Vienna | 2027-09-20 to 2027-09-24 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23360 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23360 - Cape Town | 2027-10-11 to 2027-10-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23361 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23361 - Vienna | 2027-11-01 to 2027-11-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23362 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23362 - Paris | 2027-11-22 to 2027-11-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23363 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23363 - Amsterdam | 2027-12-13 to 2027-12-17 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23364 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23364 ## Steam Turbines Operation and Maintenance URL: https://smarthorizon.uk/course/steam-turbines-operation-and-maintenance Brochure: https://smarthorizon.uk/course/steam-turbines-operation-and-maintenance/brochure.pdf Course reference: steam-turbines-operation-and-maintenance Catalogue record updated: 2026-10-25T19:46:50.724Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Steam turbines drive generators, compressors and pumps in power plants and industry. This course covers steam turbine principles and types, auxiliary systems, start-up and shutdown, monitoring and protection, vibration and performance issues, inspection and overhaul and maintenance planning. Why attend: Steam turbine failures are costly and dangerous. You will learn to operate and maintain them reliably. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technical presentations, operating procedure reviews, failure case studies and maintenance planning workshops. Target audience: This course is suitable for: Power plant engineers and operators Rotating equipment engineers Maintenance engineers Utility engineers Reliability engineers Destinations: London, Dubai, Frankfurt, Cape Town, Vienna, Rome, Amsterdam, Barcelona, Paris, Kuala Lumpur, Istanbul Course objectives: - Explain steam turbine principles and types - Understand auxiliary systems - Apply safe start-up and shutdown procedures - Monitor performance and protection systems - Diagnose vibration and performance problems - Plan inspections and overhauls Target competencies: - Turbine operation - Monitoring - Fault diagnosis - Maintenance planning - Safety Course outline: - Day 1: Steam Turbine Principles. Thermodynamics basics Turbine types Components Exercise - Day 2: Auxiliary Systems. Lube oil Gland sealing Governing systems Workshop - Day 3: Operation. Start-up and shutdown Protection and trips Operating limits Exercise - Day 4: Problems. Vibration Performance loss Water induction Case study - Day 5: Maintenance. Inspections Overhauls Planning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23365 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23365 - Dubai | 2026-11-30 to 2026-12-04 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23366 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23366 - Frankfurt | 2027-01-04 to 2027-01-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23367 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23367 - Dubai | 2027-01-25 to 2027-01-29 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23368 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23368 - Cape Town | 2027-02-15 to 2027-02-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23369 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23369 - Vienna | 2027-03-01 to 2027-03-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23370 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23370 - Rome | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23371 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23371 - Amsterdam | 2027-04-12 to 2027-04-16 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23372 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23372 - Barcelona | 2027-05-03 to 2027-05-07 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23373 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23373 - Cape Town | 2027-05-24 to 2027-05-28 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23374 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23374 - Barcelona | 2027-06-07 to 2027-06-11 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23375 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23375 - Paris | 2027-06-28 to 2027-07-02 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23376 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23376 - Dubai | 2027-07-19 to 2027-07-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23377 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23377 - Cape Town | 2027-08-09 to 2027-08-13 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23378 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23378 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23379 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23379 - London | 2027-09-13 to 2027-09-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23380 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23380 - Rome | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23381 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23381 - Vienna | 2027-10-25 to 2027-10-29 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23382 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23382 - Rome | 2027-11-15 to 2027-11-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23383 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23383 - Istanbul | 2027-12-06 to 2027-12-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23384 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23384 ## Standby Power Systems and UPS Maintenance URL: https://smarthorizon.uk/course/standby-power-systems-and-ups-maintenance Brochure: https://smarthorizon.uk/course/standby-power-systems-and-ups-maintenance/brochure.pdf Course reference: standby-power-systems-and-ups-maintenance Catalogue record updated: 2026-10-25T19:46:50.734Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Hospitals, data centres and critical facilities depend on standby generators and uninterruptible power supplies. This course covers standby power design concepts, generator sets, automatic transfer switches, UPS types and batteries, testing regimes, maintenance, fuel management and preventing failures when power is needed most. Why attend: Backup power that fails during an outage is worse than none. You will learn to keep standby systems ready and reliable. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: System walkthroughs, testing procedure exercises, case studies of failures and maintenance planning. Target audience: This course is suitable for: Electrical engineers and technicians Facility managers Data centre engineers Hospital engineering staff Maintenance supervisors Destinations: Vienna, Cape Town, Kuala Lumpur, Dubai, Rome, London, Istanbul, Barcelona, Amsterdam, Paris, Frankfurt Course objectives: - Explain standby power system configurations - Maintain generator sets - Maintain automatic transfer switches - Understand UPS types and battery care - Plan load bank and transfer testing - Manage fuel and readiness Target competencies: - System understanding - Generator maintenance - UPS and battery care - Testing - Readiness management Course outline: - Day 1: Standby Power. Critical loads System configurations Standards Exercise - Day 2: Generators. Engine and alternator Controls Maintenance tasks Workshop - Day 3: Transfer Switches. ATS operation Maintenance Testing Exercise - Day 4: UPS and Batteries. UPS types Battery maintenance Monitoring Case study - Day 5: Testing and Readiness. Load bank tests Fuel management Readiness plans Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23385 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23385 - Cape Town | 2026-12-14 to 2026-12-18 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23386 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23386 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23387 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23387 - Dubai | 2027-02-01 to 2027-02-05 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23388 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23388 - Cape Town | 2027-02-22 to 2027-02-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23389 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23389 - Rome | 2027-03-15 to 2027-03-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23390 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23390 - London | 2027-04-05 to 2027-04-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23391 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23391 - Dubai | 2027-04-19 to 2027-04-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23392 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23392 - London | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23393 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23393 - Istanbul | 2027-05-31 to 2027-06-04 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23394 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23394 - Barcelona | 2027-06-21 to 2027-06-25 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23395 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23395 - Dubai | 2027-07-12 to 2027-07-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23396 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23396 - Rome | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23397 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23397 - Barcelona | 2027-08-16 to 2027-08-20 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23398 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23398 - Vienna | 2027-09-06 to 2027-09-10 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23399 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23399 - Cape Town | 2027-09-27 to 2027-10-01 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23400 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23400 - Amsterdam | 2027-10-18 to 2027-10-22 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23401 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23401 - Paris | 2027-11-01 to 2027-11-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23402 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23402 - Frankfurt | 2027-11-22 to 2027-11-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23403 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23403 - Rome | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23404 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23404 ## Process Plant Troubleshooting URL: https://smarthorizon.uk/course/process-plant-troubleshooting Brochure: https://smarthorizon.uk/course/process-plant-troubleshooting/brochure.pdf Course reference: process-plant-troubleshooting Catalogue record updated: 2026-10-25T19:46:50.745Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Process upsets, off-spec products and equipment problems need fast, systematic troubleshooting. This course teaches a structured troubleshooting method for process plants: defining the problem, gathering data, understanding the process and equipment, generating and testing hypotheses, implementing fixes safely and preventing recurrence. Why attend: Guesswork in troubleshooting wastes time and can be unsafe. You will learn a disciplined method used by expert troubleshooters. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Plant troubleshooting cases, data analysis exercises, team problem-solving and lessons-learned reviews. Target audience: This course is suitable for: Process engineers Plant operators and supervisors Maintenance engineers Technical support engineers Production managers Destinations: London, Barcelona, Vienna, Rome, Dubai, Frankfurt, Kuala Lumpur, Cape Town, Amsterdam, Paris, Istanbul Course objectives: - Apply a structured troubleshooting method - Define problems precisely - Gather and analyse process data - Use process and equipment knowledge to form hypotheses - Test solutions safely - Prevent recurrence and share lessons Target competencies: - Systematic troubleshooting - Data analysis - Hypothesis testing - Safe implementation - Knowledge sharing Course outline: - Day 1: Troubleshooting Method. Why structure matters Troubleshooting steps Common mistakes Exercise - Day 2: Problem Definition. Is/is not analysis Data gathering Process history Workshop - Day 3: Process Knowledge. Mass and energy balances Equipment behaviour Control system effects Exercise - Day 4: Hypotheses and Tests. Generating hypotheses Safe testing Management of change Case study - Day 5: Prevention. Root causes Documentation Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23405 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23405 - Barcelona | 2026-12-14 to 2026-12-18 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23406 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23406 - Vienna | 2027-01-18 to 2027-01-22 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23407 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23407 - London | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23408 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23408 - Rome | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23409 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23409 - Dubai | 2027-03-15 to 2027-03-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23410 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23410 - Vienna | 2027-04-05 to 2027-04-09 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23411 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23411 - Frankfurt | 2027-04-26 to 2027-04-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23412 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23412 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23413 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23413 - Barcelona | 2027-05-31 to 2027-06-04 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23414 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23414 - Dubai | 2027-06-21 to 2027-06-25 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23415 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23415 - Cape Town | 2027-07-12 to 2027-07-16 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23416 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23416 - Rome | 2027-08-02 to 2027-08-06 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23417 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23417 - Cape Town | 2027-08-16 to 2027-08-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23418 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23418 - Amsterdam | 2027-09-06 to 2027-09-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23419 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23419 - Dubai | 2027-09-27 to 2027-10-01 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23420 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23420 - Paris | 2027-10-18 to 2027-10-22 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23421 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23421 - Cape Town | 2027-11-08 to 2027-11-12 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23422 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23422 - Rome | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23423 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23423 - Istanbul | 2027-12-13 to 2027-12-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23424 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23424 ## Tank Inspection and Maintenance URL: https://smarthorizon.uk/course/tank-inspection-and-maintenance Brochure: https://smarthorizon.uk/course/tank-inspection-and-maintenance/brochure.pdf Course reference: tank-inspection-and-maintenance Catalogue record updated: 2026-10-25T19:46:50.759Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Storage tanks hold large volumes of fuels, chemicals and water, and failures can cause major environmental and safety incidents. This course covers tank types and components, inspection standards and intervals, internal and external inspection methods, floor and shell corrosion, roofs and seals, repair methods, cleaning and safe entry. Why attend: Tank failures are rare but catastrophic. You will learn inspection and maintenance practices that keep tanks safe and compliant. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Inspection standard walkthroughs, case studies of tank failures, inspection data exercises and planning workshops. Target audience: This course is suitable for: Inspection and integrity engineers Maintenance engineers Terminal and tank farm managers HSE professionals Inspectors Destinations: Vienna, Dubai, London, Rome, Amsterdam, Kuala Lumpur, Cape Town, Barcelona, Istanbul, Frankfurt, Paris Course objectives: - Explain tank types, components and standards - Plan inspection intervals and scopes - Apply internal and external inspection methods - Assess floor, shell and roof condition - Select repair methods - Manage tank cleaning and confined space entry safely Target competencies: - Inspection planning - Condition assessment - Repair selection - Safety management - Standards application Course outline: - Day 1: Tank Fundamentals. Tank types Components Standards Exercise - Day 2: Inspection Planning. Intervals Risk-based inspection Scopes Workshop - Day 3: Inspection Methods. External inspection Internal inspection Floor scanning Exercise - Day 4: Repairs. Shell and floor repairs Roofs and seals Hydrotesting Case study - Day 5: Safety. Cleaning Confined space entry Hot work Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23425 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23425 - Dubai | 2026-12-07 to 2026-12-11 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23426 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23426 - London | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23427 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23427 - Rome | 2027-02-01 to 2027-02-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23428 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23428 - Amsterdam | 2027-02-22 to 2027-02-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23429 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23429 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23430 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23430 - Cape Town | 2027-03-29 to 2027-04-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23431 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23431 - London | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23432 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23432 - Barcelona | 2027-05-10 to 2027-05-14 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23433 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23433 - Dubai | 2027-05-31 to 2027-06-04 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23434 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23434 - Cape Town | 2027-06-21 to 2027-06-25 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23435 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23435 - Dubai | 2027-07-05 to 2027-07-09 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23436 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23436 - Vienna | 2027-07-26 to 2027-07-30 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23437 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23437 - Rome | 2027-08-16 to 2027-08-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23438 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23438 - Barcelona | 2027-09-06 to 2027-09-10 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23439 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23439 - Istanbul | 2027-09-27 to 2027-10-01 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23440 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23440 - Frankfurt | 2027-10-11 to 2027-10-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23441 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23441 - Cape Town | 2027-11-01 to 2027-11-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23442 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23442 - Rome | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23443 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23443 - Paris | 2027-12-13 to 2027-12-17 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23444 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23444 ## Welding Procedure Qualification URL: https://smarthorizon.uk/course/welding-procedure-qualification Brochure: https://smarthorizon.uk/course/welding-procedure-qualification/brochure.pdf Course reference: welding-procedure-qualification Catalogue record updated: 2026-10-25T19:46:50.768Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Welding procedures and welder qualifications ensure welds meet required strength and quality. This course explains welding procedure specifications, procedure qualification records, essential variables, testing requirements, welder performance qualification, applicable codes and managing welding documentation on projects. Why attend: Unqualified procedures lead to rejected welds and failures. You will learn how qualification works and how to manage it. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Code walkthroughs, WPS and PQR review exercises, case studies and documentation workshops. Target audience: This course is suitable for: Welding engineers and inspectors Quality engineers Fabrication supervisors Project engineers Maintenance engineers Destinations: Istanbul, Rome, Amsterdam, Barcelona, Dubai, Frankfurt, Vienna, Paris, Cape Town, Kuala Lumpur, London Course objectives: - Explain the purpose of welding procedure qualification - Read and prepare welding procedure specifications - Understand procedure qualification records and tests - Identify essential and non-essential variables - Manage welder performance qualification - Control welding documentation on projects Target competencies: - Code interpretation - Procedure development - Testing requirements - Qualification management - Documentation Course outline: - Day 1: Welding Qualification. Why qualify procedures Codes and standards Roles Exercise - Day 2: WPS. WPS content Process parameters Preparation Workshop - Day 3: PQR and Testing. Test coupons Mechanical tests Non-destructive tests Exercise - Day 4: Variables. Essential variables Supplementary variables Requalification Case study - Day 5: Welder Qualification. Performance tests Continuity Records Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23445 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23445 - Rome | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23446 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23446 - Amsterdam | 2027-01-11 to 2027-01-15 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23447 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23447 - Barcelona | 2027-02-01 to 2027-02-05 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23448 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23448 - Dubai | 2027-02-15 to 2027-02-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23449 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23449 - Rome | 2027-03-08 to 2027-03-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23450 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23450 - Frankfurt | 2027-03-29 to 2027-04-02 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23451 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23451 - Vienna | 2027-04-19 to 2027-04-23 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23452 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23452 - Rome | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23453 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23453 - Paris | 2027-05-24 to 2027-05-28 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23454 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23454 - Cape Town | 2027-06-14 to 2027-06-18 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23455 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23455 - Vienna | 2027-07-05 to 2027-07-09 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23456 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23456 - Barcelona | 2027-07-26 to 2027-07-30 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23457 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23457 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23458 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23458 - Dubai | 2027-08-30 to 2027-09-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23459 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23459 - Cape Town | 2027-09-20 to 2027-09-24 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23460 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23460 - London | 2027-10-11 to 2027-10-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23461 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23461 - Cape Town | 2027-11-01 to 2027-11-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23462 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23462 - Dubai | 2027-11-22 to 2027-11-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23463 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23463 - London | 2027-12-06 to 2027-12-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23464 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23464 ## Ultrasonic Thickness Measurement and Corrosion Mapping URL: https://smarthorizon.uk/course/ultrasonic-thickness-measurement-and-corrosion-mapping Brochure: https://smarthorizon.uk/course/ultrasonic-thickness-measurement-and-corrosion-mapping/brochure.pdf Course reference: ultrasonic-thickness-measurement-and-corrosion-mapping Catalogue record updated: 2026-10-25T19:46:50.777Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Ultrasonic thickness measurement is a key method for monitoring wall loss in piping, vessels and tanks. This course covers ultrasonic principles, thickness gauges, calibration, measurement technique, corrosion mapping methods, data recording, corrosion rate calculation and remaining life estimation. Why attend: Accurate thickness data allows timely repairs before leaks occur. You will learn to measure, map and interpret wall thickness reliably. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Practical measurement demonstrations, calculation exercises, data interpretation and case studies. Target audience: This course is suitable for: Inspectors and NDT technicians Integrity engineers Maintenance engineers Corrosion engineers Quality staff Destinations: Rome, Cape Town, Dubai, Kuala Lumpur, Barcelona, Vienna, London, Istanbul, Frankfurt, Amsterdam, Paris Course objectives: - Explain ultrasonic testing principles - Calibrate and use thickness gauges - Apply correct measurement techniques - Plan and perform corrosion mapping - Calculate corrosion rates - Estimate remaining life and plan actions Target competencies: - Ultrasonic measurement - Calibration - Corrosion mapping - Data analysis - Remaining life estimation Course outline: - Day 1: Ultrasonic Principles. Sound waves Probes and couplants Limitations Exercise - Day 2: Thickness Gauges. Calibration Technique Coatings Demonstration - Day 3: Corrosion Mapping. Grids and condition monitoring locations Automated mapping Data recording Workshop - Day 4: Corrosion Rates. Short and long-term rates Statistical approaches Exercise Case study - Day 5: Remaining Life. Minimum thickness Remaining life Inspection intervals Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23465 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23465 - Cape Town | 2026-11-30 to 2026-12-04 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23466 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23466 - Dubai | 2027-01-04 to 2027-01-08 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23467 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23467 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23468 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23468 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23469 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23469 - Cape Town | 2027-03-01 to 2027-03-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23470 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23470 - Barcelona | 2027-03-22 to 2027-03-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23471 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23471 - Vienna | 2027-04-12 to 2027-04-16 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23472 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23472 - Rome | 2027-05-03 to 2027-05-07 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23473 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23473 - Vienna | 2027-05-24 to 2027-05-28 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23474 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23474 - Dubai | 2027-06-07 to 2027-06-11 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23475 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23475 - London | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23476 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23476 - Dubai | 2027-07-19 to 2027-07-23 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23477 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23477 - London | 2027-08-09 to 2027-08-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23478 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23478 - Cape Town | 2027-08-30 to 2027-09-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23479 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23479 - Istanbul | 2027-09-13 to 2027-09-17 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23480 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23480 - Frankfurt | 2027-10-04 to 2027-10-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23481 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23481 - Amsterdam | 2027-10-25 to 2027-10-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23482 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23482 - Paris | 2027-11-15 to 2027-11-19 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23483 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23483 - Barcelona | 2027-12-06 to 2027-12-10 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23484 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23484 ## Compressed Air Systems Efficiency URL: https://smarthorizon.uk/course/compressed-air-systems-efficiency Brochure: https://smarthorizon.uk/course/compressed-air-systems-efficiency/brochure.pdf Course reference: compressed-air-systems-efficiency Catalogue record updated: 2026-10-25T19:46:50.786Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Compressed air is one of the most expensive utilities in industrial plants, and much of it is wasted through leaks and poor practices. This course covers compressed air generation, treatment and distribution, demand analysis, leak detection and repair, pressure optimisation, control strategies, heat recovery and maintenance. Why attend: Improving compressed air systems often delivers large energy savings quickly. You will learn to find and capture those savings. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: System audits, leak detection demonstrations, energy calculations and improvement planning. Target audience: This course is suitable for: Energy managers Maintenance engineers and technicians Utility engineers Plant managers Facility managers Destinations: Vienna, Amsterdam, Rome, Dubai, Cape Town, Barcelona, London, Istanbul, Paris, Frankfurt, Kuala Lumpur Course objectives: - Explain compressed air system components - Measure system demand and efficiency - Detect and repair leaks - Optimise pressure and controls - Recover heat from compressors - Maintain systems for efficiency Target competencies: - System analysis - Leak management - Energy calculation - Control optimisation - Maintenance Course outline: - Day 1: Compressed Air Systems. Generation and treatment Distribution Costs Exercise - Day 2: Demand Analysis. Measuring demand Inappropriate uses Baselines Workshop - Day 3: Leaks. Leak detection methods Repair programmes Savings Demonstration - Day 4: Optimisation. Pressure reduction Control strategies Heat recovery Exercise - Day 5: Maintenance. Filters and dryers Monitoring Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23485 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23485 - Amsterdam | 2026-12-07 to 2026-12-11 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23486 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23486 - Rome | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23487 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23487 - Dubai | 2027-02-01 to 2027-02-05 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23488 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23488 - Cape Town | 2027-02-22 to 2027-02-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23489 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23489 - Dubai | 2027-03-08 to 2027-03-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23490 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23490 - Barcelona | 2027-03-29 to 2027-04-02 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23491 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23491 - London | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23492 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23492 - Rome | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23493 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23493 - Vienna | 2027-05-31 to 2027-06-04 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23494 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23494 - Cape Town | 2027-06-14 to 2027-06-18 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23495 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23495 - Rome | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23496 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23496 - Istanbul | 2027-07-26 to 2027-07-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23497 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23497 - Dubai | 2027-08-16 to 2027-08-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23498 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23498 - Paris | 2027-09-06 to 2027-09-10 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23499 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23499 - Barcelona | 2027-09-20 to 2027-09-24 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23500 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23500 - Frankfurt | 2027-10-11 to 2027-10-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23501 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23501 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23502 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23502 - Cape Town | 2027-11-22 to 2027-11-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23503 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23503 - London | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23504 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23504 ## Gearbox Maintenance and Failure Analysis URL: https://smarthorizon.uk/course/gearbox-maintenance-and-failure-analysis Brochure: https://smarthorizon.uk/course/gearbox-maintenance-and-failure-analysis/brochure.pdf Course reference: gearbox-maintenance-and-failure-analysis Catalogue record updated: 2026-10-25T19:46:50.795Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Gearboxes transmit power in conveyors, mills, cranes and countless machines. This course covers gearbox types, gear and bearing failure modes, lubrication, condition monitoring by vibration and oil analysis, inspection techniques, overhaul practices and root cause analysis of gearbox failures. Why attend: Gearbox failures cause long and expensive downtime. You will learn to maintain gearboxes and diagnose problems early. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Failure mode identification exercises, oil and vibration data interpretation, case studies and maintenance planning. Target audience: This course is suitable for: Maintenance technicians and engineers Reliability engineers Condition monitoring staff Mining and heavy industry engineers Maintenance supervisors Destinations: Amsterdam, Dubai, Vienna, Paris, Frankfurt, Cape Town, London, Rome, Barcelona, Kuala Lumpur, Istanbul Course objectives: - Explain gearbox types and components - Identify gear and bearing failure modes - Apply correct lubrication practices - Monitor gearboxes using vibration and oil analysis - Inspect and overhaul gearboxes - Analyse root causes of gearbox failures Target competencies: - Failure mode recognition - Lubrication - Condition monitoring - Overhaul practice - Root cause analysis Course outline: - Day 1: Gearbox Basics. Gear types Bearings Applications Exercise - Day 2: Failure Modes. Pitting and wear Tooth breakage Bearing failures Case study - Day 3: Lubrication. Lubricant selection Oil levels and temperatures Contamination Workshop - Day 4: Condition Monitoring. Vibration signatures Oil and wear debris analysis Inspection Exercise - Day 5: Overhaul and RCA. Overhaul practices Alignment Root cause analysis Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23505 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23505 - Dubai | 2026-12-07 to 2026-12-11 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23506 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23506 - Vienna | 2027-01-11 to 2027-01-15 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23507 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23507 - Paris | 2027-02-01 to 2027-02-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23508 - Frankfurt | 2027-02-22 to 2027-02-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23509 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23509 - Cape Town | 2027-03-08 to 2027-03-12 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23510 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23510 - London | 2027-03-29 to 2027-04-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23511 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23511 - Rome | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23512 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23512 - Barcelona | 2027-05-10 to 2027-05-14 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23513 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23513 - London | 2027-05-31 to 2027-06-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23514 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23514 - Vienna | 2027-06-14 to 2027-06-18 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23515 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23515 - Barcelona | 2027-07-05 to 2027-07-09 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23516 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23516 - Cape Town | 2027-07-26 to 2027-07-30 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23517 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23517 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23518 - Rome | 2027-09-06 to 2027-09-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23519 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23519 - Istanbul | 2027-09-20 to 2027-09-24 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23520 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23520 - Dubai | 2027-10-11 to 2027-10-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23521 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23521 - Rome | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23522 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23522 - Dubai | 2027-11-22 to 2027-11-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23523 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23523 - Cape Town | 2027-12-13 to 2027-12-17 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23524 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23524 ## Substation Operation and Maintenance URL: https://smarthorizon.uk/course/substation-operation-and-maintenance Brochure: https://smarthorizon.uk/course/substation-operation-and-maintenance/brochure.pdf Course reference: substation-operation-and-maintenance Catalogue record updated: 2026-10-25T19:46:50.805Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Substations transform and distribute electrical power safely and reliably. This course covers substation equipment such as transformers, switchgear, busbars and protection, switching operations and safety rules, maintenance and testing, transformer oil analysis, condition monitoring and fault response. Why attend: Substation failures can black out entire facilities. You will learn to operate and maintain substations safely. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Equipment walkthroughs, switching procedure exercises, test data interpretation and case studies. Target audience: This course is suitable for: Electrical engineers and technicians Utility operators Facility electrical staff Maintenance supervisors Protection technicians Destinations: Cape Town, Rome, Barcelona, Paris, Dubai, Vienna, London, Amsterdam, Frankfurt, Istanbul, Kuala Lumpur Course objectives: - Explain substation layouts and equipment - Apply safe switching procedures - Maintain transformers and switchgear - Interpret transformer oil and test results - Monitor substation condition - Respond to substation faults Target competencies: - Substation knowledge - Safe switching - Equipment maintenance - Test interpretation - Fault response Course outline: - Day 1: Substation Equipment. Layouts Transformers Switchgear and busbars Exercise - Day 2: Switching and Safety. Switching programmes Isolation and earthing Permits Practice - Day 3: Transformer Maintenance. Oil analysis Dissolved gas analysis Tap changers Exercise - Day 4: Switchgear Maintenance. Breaker testing Insulation tests Thermography Case study - Day 5: Faults and Monitoring. Fault response Condition monitoring Maintenance plans Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23525 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23525 - Rome | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23526 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23526 - Barcelona | 2027-01-11 to 2027-01-15 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23527 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23527 - Paris | 2027-02-01 to 2027-02-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23528 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23528 - Dubai | 2027-02-15 to 2027-02-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23529 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23529 - Vienna | 2027-03-08 to 2027-03-12 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23530 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23530 - Dubai | 2027-03-29 to 2027-04-02 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23531 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23531 - Cape Town | 2027-04-19 to 2027-04-23 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23532 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23532 - Barcelona | 2027-05-10 to 2027-05-14 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23533 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23533 - Cape Town | 2027-05-24 to 2027-05-28 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23534 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23534 - London | 2027-06-14 to 2027-06-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23535 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23535 - Amsterdam | 2027-07-05 to 2027-07-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23536 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23536 - Frankfurt | 2027-07-26 to 2027-07-30 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23537 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23537 - Rome | 2027-08-16 to 2027-08-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23538 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23538 - Istanbul | 2027-08-30 to 2027-09-03 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23539 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23539 - Rome | 2027-09-20 to 2027-09-24 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23540 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23540 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23541 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23541 - London | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23542 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23542 - Vienna | 2027-11-22 to 2027-11-26 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23543 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23543 - Dubai | 2027-12-06 to 2027-12-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23544 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23544 ## Protection Relays and Switchgear URL: https://smarthorizon.uk/course/protection-relays-and-switchgear Brochure: https://smarthorizon.uk/course/protection-relays-and-switchgear/brochure.pdf Course reference: protection-relays-and-switchgear Catalogue record updated: 2026-10-25T19:46:50.817Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Protection systems detect faults and isolate them quickly to protect people and equipment. This course covers protection principles, instrument transformers, overcurrent, earth fault, differential and distance protection, relay settings and coordination, numerical relays, switchgear operation and testing. Why attend: Incorrect protection settings cause nuisance trips or allow damaging faults. You will learn how protection systems work and how to test them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Coordination exercises, relay setting calculations, test demonstrations and case studies. Target audience: This course is suitable for: Electrical protection engineers Electrical technicians Utility engineers Commissioning engineers Maintenance engineers Destinations: London, Rome, Barcelona, Cape Town, Vienna, Dubai, Istanbul, Frankfurt, Paris, Amsterdam, Kuala Lumpur Course objectives: - Explain power system protection principles - Understand current and voltage transformers - Apply common protection functions - Coordinate relay settings - Work with numerical relays - Test protection and switchgear Target competencies: - Protection principles - Relay coordination - Setting calculations - Testing - Switchgear knowledge Course outline: - Day 1: Protection Principles. Fault types Protection requirements Zones Exercise - Day 2: Instrument Transformers. CTs and VTs Accuracy classes Saturation Exercise - Day 3: Protection Functions. Overcurrent and earth fault Differential Distance Workshop - Day 4: Coordination. Time-current curves Grading Settings Exercise - Day 5: Relays and Testing. Numerical relays Testing methods Switchgear maintenance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23545 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23545 - Rome | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23546 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23546 - Barcelona | 2027-01-11 to 2027-01-15 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23547 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23547 - Cape Town | 2027-02-01 to 2027-02-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23548 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23548 - London | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23549 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23549 - Vienna | 2027-03-15 to 2027-03-19 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23550 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23550 - Dubai | 2027-03-29 to 2027-04-02 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23551 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23551 - Istanbul | 2027-04-19 to 2027-04-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23552 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23552 - Dubai | 2027-05-10 to 2027-05-14 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23553 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23553 - Rome | 2027-05-31 to 2027-06-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23554 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23554 - Cape Town | 2027-06-21 to 2027-06-25 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23555 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23555 - Rome | 2027-07-05 to 2027-07-09 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23556 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23556 - Cape Town | 2027-07-26 to 2027-07-30 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23557 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23557 - Frankfurt | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23558 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23558 - Vienna | 2027-09-06 to 2027-09-10 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23559 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23559 - Dubai | 2027-09-27 to 2027-10-01 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23560 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23560 - Paris | 2027-10-11 to 2027-10-15 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23561 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23561 - Amsterdam | 2027-11-01 to 2027-11-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23562 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23562 - Barcelona | 2027-11-22 to 2027-11-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23563 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23563 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23564 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23564 ## Variable Speed Drives and Motors URL: https://smarthorizon.uk/course/variable-speed-drives-and-motors Brochure: https://smarthorizon.uk/course/variable-speed-drives-and-motors/brochure.pdf Course reference: variable-speed-drives-and-motors Catalogue record updated: 2026-10-25T19:46:51.105Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Electric motors and variable speed drives power most industrial equipment and offer major energy savings. This course covers motor types and characteristics, motor selection, variable speed drive principles, drive configuration, harmonics, energy savings, maintenance, troubleshooting and motor failure analysis. Why attend: Motors consume most industrial electricity. You will learn to apply and maintain drives and motors for reliability and efficiency. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Drive configuration demonstrations, energy calculations, troubleshooting cases and maintenance planning. Target audience: This course is suitable for: Electrical engineers and technicians Maintenance engineers Energy managers Automation technicians Plant engineers Destinations: Dubai, Barcelona, Frankfurt, Vienna, Rome, Cape Town, Paris, Istanbul, Kuala Lumpur, London, Amsterdam Course objectives: - Explain motor types and performance characteristics - Select motors for applications - Understand variable speed drive principles - Configure and commission drives - Manage harmonics and power quality - Maintain and troubleshoot motors and drives Target competencies: - Motor selection - Drive configuration - Energy calculation - Power quality - Troubleshooting Course outline: - Day 1: Electric Motors. Induction motors Efficiency classes Selection Exercise - Day 2: Drive Principles. How drives work Control modes Applications Demonstration - Day 3: Configuration. Parameters Commissioning Protection Exercise - Day 4: Power Quality and Energy. Harmonics Filters Energy savings Case study - Day 5: Maintenance and Troubleshooting. Motor testing Drive faults Failure analysis Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23565 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23565 - Barcelona | 2026-12-07 to 2026-12-11 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23566 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23566 - Frankfurt | 2027-01-11 to 2027-01-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23567 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23567 - Vienna | 2027-02-01 to 2027-02-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23568 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23568 - Rome | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23569 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23569 - Vienna | 2027-03-15 to 2027-03-19 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23570 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23570 - Rome | 2027-03-29 to 2027-04-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23571 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23571 - Cape Town | 2027-04-19 to 2027-04-23 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23572 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23572 - Paris | 2027-05-10 to 2027-05-14 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23573 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23573 - Istanbul | 2027-05-31 to 2027-06-04 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23574 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23574 - Cape Town | 2027-06-21 to 2027-06-25 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23575 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23575 - Dubai | 2027-07-05 to 2027-07-09 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23576 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23576 - Kuala Lumpur | 2027-07-26 to 2027-07-30 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23577 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23577 - London | 2027-08-16 to 2027-08-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23578 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23578 - Amsterdam | 2027-09-06 to 2027-09-10 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23579 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23579 - Barcelona | 2027-09-27 to 2027-10-01 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23580 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23580 - Rome | 2027-10-11 to 2027-10-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23581 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23581 - London | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23582 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23582 - Cape Town | 2027-11-22 to 2027-11-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23583 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23583 - Dubai | 2027-12-13 to 2027-12-17 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23584 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23584 ## PLC Programming Fundamentals URL: https://smarthorizon.uk/course/plc-programming-fundamentals Brochure: https://smarthorizon.uk/course/plc-programming-fundamentals/brochure.pdf Course reference: plc-programming-fundamentals Catalogue record updated: 2026-10-25T19:46:51.115Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Programmable logic controllers control machines and processes across industry. This hands-on course introduces PLC hardware, input and output modules, programming languages with focus on ladder logic, timers and counters, basic data handling, program structure, testing, documentation and troubleshooting. Why attend: Basic PLC skills let maintenance teams diagnose and fix control problems faster. You will learn to read, write and troubleshoot simple PLC programs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on programming exercises with simulators, troubleshooting tasks and documentation practice. Target audience: This course is suitable for: Maintenance and electrical technicians Automation technicians Junior control engineers Instrument technicians Engineering students Destinations: Rome, Dubai, Cape Town, Amsterdam, Istanbul, London, Vienna, Barcelona, Kuala Lumpur, Frankfurt, Paris Course objectives: - Explain PLC hardware and architecture - Connect inputs and outputs - Write ladder logic programs - Use timers, counters and comparisons - Test and simulate programs - Troubleshoot PLC-controlled systems Target competencies: - PLC architecture - Ladder logic - Program testing - Documentation - Troubleshooting Course outline: - Day 1: PLC Basics. PLC architecture Inputs and outputs Scan cycle Exercise - Day 2: Ladder Logic. Contacts and coils Latching Basic circuits Hands-on - Day 3: Timers and Counters. Timer types Counters Comparisons Hands-on - Day 4: Program Structure. Data types Subroutines Documentation Exercise - Day 5: Troubleshooting. Online monitoring Forcing safely Fault finding Final exercise Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23585 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23585 - Dubai | 2026-12-07 to 2026-12-11 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23586 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23586 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23587 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23587 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23588 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23588 - Amsterdam | 2027-02-15 to 2027-02-19 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23589 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23589 - Dubai | 2027-03-08 to 2027-03-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23590 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23590 - Istanbul | 2027-03-29 to 2027-04-02 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23591 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23591 - Dubai | 2027-04-12 to 2027-04-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23592 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23592 - London | 2027-05-03 to 2027-05-07 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23593 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23593 - Rome | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23594 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23594 - London | 2027-06-14 to 2027-06-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23595 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23595 - Cape Town | 2027-07-05 to 2027-07-09 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23596 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23596 - Vienna | 2027-07-19 to 2027-07-23 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23597 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23597 - Barcelona | 2027-08-09 to 2027-08-13 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23598 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23598 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23599 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23599 - Barcelona | 2027-09-20 to 2027-09-24 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23600 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23600 - Frankfurt | 2027-10-11 to 2027-10-15 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23601 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23601 - Cape Town | 2027-10-25 to 2027-10-29 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23602 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23602 - Paris | 2027-11-15 to 2027-11-19 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23603 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23603 - Vienna | 2027-12-06 to 2027-12-10 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23604 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23604 ## SCADA Systems Operation URL: https://smarthorizon.uk/course/scada-systems-operation Brochure: https://smarthorizon.uk/course/scada-systems-operation/brochure.pdf Course reference: scada-systems-operation Catalogue record updated: 2026-10-25T19:46:51.124Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: SCADA systems monitor and control utilities, pipelines and industrial sites over wide areas. This course covers SCADA architecture, remote terminal units and PLCs, communication networks and protocols, HMI design, alarm management, historians, cybersecurity and operational practices for control room staff. Why attend: Effective SCADA operation improves reliability and response to incidents. You will learn how SCADA systems work and how to operate them well. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: System demonstrations, alarm management exercises, cybersecurity case studies and operational scenarios. Target audience: This course is suitable for: Control room operators SCADA engineers and technicians Utility and pipeline engineers Automation staff Operations supervisors Destinations: Vienna, Rome, Paris, Barcelona, Amsterdam, Kuala Lumpur, Frankfurt, Dubai, London, Cape Town, Istanbul Course objectives: - Explain SCADA architecture and components - Understand field devices and communication protocols - Use HMIs effectively - Apply alarm management principles - Use historians and data for operations - Recognise SCADA cybersecurity risks Target competencies: - SCADA architecture - Communication protocols - HMI use - Alarm management - Cyber awareness Course outline: - Day 1: SCADA Architecture. Components Applications Topologies Exercise - Day 2: Field Devices and Communication. RTUs and PLCs Protocols Networks Workshop - Day 3: HMI and Operations. HMI design principles Operating practices Situational awareness Exercise - Day 4: Alarms and Data. Alarm management Historians Reporting Case study - Day 5: Cybersecurity. Threats to SCADA Defences Incident response Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23605 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23605 - Rome | 2026-11-30 to 2026-12-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23606 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23606 - Paris | 2027-01-04 to 2027-01-08 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23607 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23607 - Barcelona | 2027-01-25 to 2027-01-29 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23608 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23608 - Amsterdam | 2027-02-15 to 2027-02-19 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23609 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23609 - Rome | 2027-03-01 to 2027-03-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23610 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23610 - Kuala Lumpur | 2027-03-22 to 2027-03-26 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23611 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23611 - Rome | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23612 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23612 - Frankfurt | 2027-05-03 to 2027-05-07 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23613 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23613 - Dubai | 2027-05-24 to 2027-05-28 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23614 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23614 - London | 2027-06-07 to 2027-06-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23615 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23615 - Cape Town | 2027-06-28 to 2027-07-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23616 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23616 - London | 2027-07-19 to 2027-07-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23617 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23617 - Cape Town | 2027-08-09 to 2027-08-13 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23618 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23618 - Dubai | 2027-08-30 to 2027-09-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23619 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23619 - Barcelona | 2027-09-13 to 2027-09-17 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23620 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23620 - Istanbul | 2027-10-04 to 2027-10-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23621 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23621 - Dubai | 2027-10-25 to 2027-10-29 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23622 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23622 - Cape Town | 2027-11-15 to 2027-11-19 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23623 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23623 - Vienna | 2027-12-06 to 2027-12-10 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23624 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23624 ## Desalination Plant Operation URL: https://smarthorizon.uk/course/desalination-plant-operation Brochure: https://smarthorizon.uk/course/desalination-plant-operation/brochure.pdf Course reference: desalination-plant-operation Catalogue record updated: 2026-10-25T19:46:51.133Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Desalination supplies drinking water to many cities, especially in arid regions. This course covers desalination technologies including reverse osmosis and thermal processes, pretreatment, membrane performance and fouling, cleaning, energy recovery, post-treatment, brine management, monitoring and maintenance. Why attend: Efficient desalination operation lowers water cost and extends equipment life. You will learn the operational knowledge needed to run desalination plants. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process explanations, performance calculation exercises, troubleshooting cases and maintenance planning. Target audience: This course is suitable for: Desalination plant operators and engineers Water utility staff Maintenance technicians Process engineers Water quality professionals Destinations: Dubai, Barcelona, London, Rome, Istanbul, Cape Town, Kuala Lumpur, Paris, Vienna, Amsterdam, Frankfurt Course objectives: - Explain desalination technologies - Operate pretreatment systems - Monitor membrane performance and fouling - Plan membrane cleaning - Use energy recovery devices - Manage post-treatment and brine discharge Target competencies: - Process operation - Performance monitoring - Fouling control - Energy management - Environmental compliance Course outline: - Day 1: Desalination Technologies. Reverse osmosis Thermal desalination Plant layout Exercise - Day 2: Pretreatment. Intake and screening Filtration Chemical dosing Workshop - Day 3: Membranes. Membrane performance Normalisation Fouling and scaling Exercise - Day 4: Cleaning and Energy. Cleaning procedures Energy recovery devices Efficiency Case study - Day 5: Post-Treatment and Brine. Remineralisation Brine management Monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23625 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23625 - Barcelona | 2026-11-30 to 2026-12-04 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23626 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23626 - London | 2027-01-04 to 2027-01-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23627 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23627 - Barcelona | 2027-01-18 to 2027-01-22 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23628 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23628 - Rome | 2027-02-08 to 2027-02-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23629 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23629 - Istanbul | 2027-03-01 to 2027-03-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23630 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23630 - Cape Town | 2027-03-22 to 2027-03-26 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23631 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23631 - Rome | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23632 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23632 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23633 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23633 - Cape Town | 2027-05-17 to 2027-05-21 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23634 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23634 - Paris | 2027-06-07 to 2027-06-11 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23635 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23635 - Dubai | 2027-06-28 to 2027-07-02 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23636 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23636 - London | 2027-07-19 to 2027-07-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23637 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23637 - Vienna | 2027-08-02 to 2027-08-06 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23638 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23638 - Amsterdam | 2027-08-23 to 2027-08-27 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23639 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23639 - Vienna | 2027-09-13 to 2027-09-17 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23640 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23640 - Frankfurt | 2027-10-04 to 2027-10-08 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23641 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23641 - Rome | 2027-10-25 to 2027-10-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23642 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23642 - Dubai | 2027-11-08 to 2027-11-12 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23643 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23643 - Cape Town | 2027-11-29 to 2027-12-03 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23644 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23644 ## Wastewater Treatment Operations URL: https://smarthorizon.uk/course/wastewater-treatment-operations Brochure: https://smarthorizon.uk/course/wastewater-treatment-operations/brochure.pdf Course reference: wastewater-treatment-operations Catalogue record updated: 2026-10-25T19:46:51.143Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Wastewater treatment protects public health and the environment. This course covers wastewater characteristics, preliminary and primary treatment, biological treatment processes, clarification, sludge treatment, disinfection, process control, laboratory testing, compliance with discharge limits and maintenance. Why attend: Process upsets lead to permit breaches and environmental harm. You will learn to operate treatment plants reliably. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process control exercises, troubleshooting scenarios, laboratory data interpretation and case studies. Target audience: This course is suitable for: Wastewater plant operators Process engineers Environmental compliance staff Maintenance technicians Municipal utility staff Destinations: Cape Town, London, Kuala Lumpur, Istanbul, Rome, Vienna, Barcelona, Dubai, Paris, Frankfurt, Amsterdam Course objectives: - Explain wastewater characteristics and treatment stages - Operate preliminary and primary treatment - Control biological treatment processes - Manage clarification and sludge treatment - Apply disinfection and meet discharge limits - Troubleshoot process problems Target competencies: - Process control - Biological treatment - Sludge management - Compliance - Troubleshooting Course outline: - Day 1: Wastewater Basics. Wastewater characteristics Treatment stages Regulations Exercise - Day 2: Primary Treatment. Screening and grit removal Primary clarification Operations Workshop - Day 3: Biological Treatment. Activated sludge Process control parameters Nutrient removal Exercise - Day 4: Sludge and Disinfection. Sludge treatment Disinfection Laboratory testing Case study - Day 5: Troubleshooting. Common upsets Corrective actions Compliance reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23645 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23645 - London | 2026-12-14 to 2026-12-18 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23646 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23646 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23647 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23647 - Istanbul | 2027-02-01 to 2027-02-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23648 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23648 - Rome | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23649 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23649 - London | 2027-03-15 to 2027-03-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23650 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23650 - Vienna | 2027-04-05 to 2027-04-09 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23651 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23651 - Rome | 2027-04-26 to 2027-04-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23652 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23652 - Vienna | 2027-05-10 to 2027-05-14 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23653 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23653 - Barcelona | 2027-05-31 to 2027-06-04 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23654 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23654 - Dubai | 2027-06-21 to 2027-06-25 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23655 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23655 - Rome | 2027-07-12 to 2027-07-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23656 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23656 - Cape Town | 2027-08-02 to 2027-08-06 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23657 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23657 - Barcelona | 2027-08-16 to 2027-08-20 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23658 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23658 - Dubai | 2027-09-06 to 2027-09-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23659 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23659 - Paris | 2027-09-27 to 2027-10-01 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23660 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23660 - Dubai | 2027-10-18 to 2027-10-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23661 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23661 - Frankfurt | 2027-11-08 to 2027-11-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23662 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23662 - Amsterdam | 2027-11-22 to 2027-11-26 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23663 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23663 - Cape Town | 2027-12-13 to 2027-12-17 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23664 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23664 ## Building Services Engineering URL: https://smarthorizon.uk/course/building-services-engineering Brochure: https://smarthorizon.uk/course/building-services-engineering/brochure.pdf Course reference: building-services-engineering Catalogue record updated: 2026-10-25T19:46:51.155Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Building services such as HVAC, electrical, plumbing, fire and lift systems make buildings safe and usable. This course gives facility and engineering staff an integrated view of building services: system design basics, operation, maintenance planning, building management systems, energy efficiency, compliance and commissioning. Why attend: Building services account for much of a building’s life cycle cost. You will learn to manage them as an integrated system. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: System overviews, BMS demonstrations, maintenance planning exercises and case studies. Target audience: This course is suitable for: Facility managers Building services engineers Maintenance supervisors Property managers Technical staff in buildings Destinations: Vienna, Barcelona, Kuala Lumpur, Rome, Frankfurt, Cape Town, Amsterdam, Dubai, London, Istanbul, Paris Course objectives: - Explain major building services systems - Understand system design basics - Plan maintenance for building services - Use building management systems - Improve building energy efficiency - Ensure compliance and proper commissioning Target competencies: - Systems understanding - Maintenance planning - BMS operation - Energy efficiency - Compliance Course outline: - Day 1: Building Services. Overview of systems Design basics Interfaces Exercise - Day 2: Mechanical Services. HVAC Plumbing and drainage Lifts Workshop - Day 3: Electrical and Fire. Power and lighting Fire systems Emergency systems Exercise - Day 4: BMS and Energy. Building management systems Energy monitoring Optimisation Case study - Day 5: Maintenance and Compliance. Maintenance strategy Statutory inspections Commissioning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23665 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23665 - Barcelona | 2026-12-07 to 2026-12-11 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23666 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23666 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23667 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23667 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23668 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23668 - Frankfurt | 2027-02-15 to 2027-02-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23669 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23669 - Rome | 2027-03-08 to 2027-03-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23670 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23670 - Cape Town | 2027-03-29 to 2027-04-02 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23671 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23671 - Amsterdam | 2027-04-19 to 2027-04-23 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23672 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23672 - Dubai | 2027-05-03 to 2027-05-07 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23673 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23673 - London | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23674 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23674 - Vienna | 2027-06-14 to 2027-06-18 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23675 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23675 - Istanbul | 2027-07-05 to 2027-07-09 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23676 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23676 - Dubai | 2027-07-26 to 2027-07-30 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23677 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23677 - Cape Town | 2027-08-09 to 2027-08-13 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23678 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23678 - Dubai | 2027-08-30 to 2027-09-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23679 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23679 - Cape Town | 2027-09-20 to 2027-09-24 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23680 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23680 - Paris | 2027-10-11 to 2027-10-15 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23681 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23681 - Rome | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23682 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23682 - London | 2027-11-15 to 2027-11-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23683 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23683 - Barcelona | 2027-12-06 to 2027-12-10 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23684 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23684 ## Energy Management in Industrial Plants URL: https://smarthorizon.uk/course/energy-management-in-industrial-plants Brochure: https://smarthorizon.uk/course/energy-management-in-industrial-plants/brochure.pdf Course reference: energy-management-in-industrial-plants Catalogue record updated: 2026-10-25T19:46:51.165Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Energy is a major operating cost in industrial plants and a key source of emissions. This course covers industrial energy management: energy audits, metering and monitoring, energy balances, efficiency opportunities in motors, steam, compressed air, heating and cooling, energy management systems, project evaluation and sustaining savings. Why attend: Most industrial plants can cut energy costs significantly with practical measures. You will learn to find, evaluate and deliver energy savings. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Energy audit exercises, savings calculations, case studies and energy management system planning. Target audience: This course is suitable for: Energy managers Plant and utility engineers Maintenance managers Sustainability managers Operations managers Destinations: Cape Town, Dubai, Rome, Frankfurt, Paris, Amsterdam, Vienna, London, Barcelona, Kuala Lumpur, Istanbul Course objectives: - Conduct industrial energy audits - Set up metering and energy monitoring - Build energy balances and baselines - Identify efficiency opportunities across utilities - Evaluate energy projects financially - Sustain savings through energy management systems Target competencies: - Energy auditing - Data monitoring - Opportunity identification - Project evaluation - Energy management systems Course outline: - Day 1: Energy Management. Energy costs and emissions Management systems Roles Exercise - Day 2: Audits and Monitoring. Audit methods Metering Baselines Workshop - Day 3: Utilities. Motors and drives Steam and compressed air Heating and cooling Exercise - Day 4: Projects. Savings calculations Financial evaluation Funding Case study - Day 5: Sustaining Savings. Energy KPIs Behaviour Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23685 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23685 - Dubai | 2026-12-14 to 2026-12-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23686 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23686 - Rome | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23687 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23687 - Frankfurt | 2027-02-01 to 2027-02-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23688 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23688 - Paris | 2027-02-22 to 2027-02-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23689 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23689 - Amsterdam | 2027-03-15 to 2027-03-19 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23690 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23690 - Vienna | 2027-04-05 to 2027-04-09 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23691 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23691 - Rome | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23692 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23692 - Cape Town | 2027-05-10 to 2027-05-14 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23693 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23693 - London | 2027-05-31 to 2027-06-04 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23694 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23694 - Dubai | 2027-06-21 to 2027-06-25 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23695 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23695 - Barcelona | 2027-07-12 to 2027-07-16 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23696 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23696 - Rome | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23697 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23697 - Vienna | 2027-08-16 to 2027-08-20 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23698 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23698 - Dubai | 2027-09-06 to 2027-09-10 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23699 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23699 - Cape Town | 2027-09-27 to 2027-10-01 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23700 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23700 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23701 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23701 - Istanbul | 2027-11-01 to 2027-11-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23702 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23702 - Barcelona | 2027-11-22 to 2027-11-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23703 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23703 - London | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23704 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23704 ## Battery Energy Storage Systems URL: https://smarthorizon.uk/course/battery-energy-storage-systems Brochure: https://smarthorizon.uk/course/battery-energy-storage-systems/brochure.pdf Course reference: battery-energy-storage-systems Catalogue record updated: 2026-10-25T19:46:51.175Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Battery energy storage is transforming power systems, supporting renewables, peak shaving and backup power. This course covers battery technologies, system components, sizing for applications, integration with solar and the grid, battery management systems, safety and fire risks, operation, maintenance and performance monitoring. Why attend: Energy storage projects are growing rapidly but require specialist knowledge. You will learn to plan and operate battery systems safely and effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Technology briefings, sizing exercises, safety case studies and maintenance planning. Target audience: This course is suitable for: Electrical and energy engineers Renewable energy project staff Facility and utility engineers Maintenance technicians Energy managers Destinations: Cape Town, Kuala Lumpur, Vienna, Rome, Barcelona, Istanbul, Dubai, Amsterdam, London, Frankfurt, Paris Course objectives: - Explain battery chemistries and characteristics - Describe system components and architecture - Size battery systems for applications - Integrate storage with renewables and the grid - Manage safety and fire risks - Operate, maintain and monitor battery systems Target competencies: - Technology selection - System sizing - Integration - Safety management - Performance monitoring Course outline: - Day 1: Battery Technologies. Lithium-ion and alternatives Performance characteristics Degradation Exercise - Day 2: System Components. Battery modules Inverters and BMS Thermal management Workshop - Day 3: Applications and Sizing. Peak shaving Renewable integration Backup power Sizing exercise - Day 4: Safety. Thermal runaway Fire protection Standards Case study - Day 5: Operation and Maintenance. Monitoring Maintenance tasks Performance tracking Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23705 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23705 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23706 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23706 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23707 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23707 - Vienna | 2027-01-25 to 2027-01-29 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23708 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23708 - Rome | 2027-02-15 to 2027-02-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23709 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23709 - Barcelona | 2027-03-08 to 2027-03-12 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23710 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23710 - Istanbul | 2027-03-22 to 2027-03-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23711 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23711 - Rome | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23712 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23712 - Barcelona | 2027-05-03 to 2027-05-07 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23713 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23713 - Dubai | 2027-05-24 to 2027-05-28 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23714 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23714 - Vienna | 2027-06-14 to 2027-06-18 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23715 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23715 - Amsterdam | 2027-06-28 to 2027-07-02 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23716 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23716 - Rome | 2027-07-19 to 2027-07-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23717 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23717 - London | 2027-08-09 to 2027-08-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23718 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23718 - Dubai | 2027-08-30 to 2027-09-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23719 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23719 - Frankfurt | 2027-09-20 to 2027-09-24 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23720 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23720 - London | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23721 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23721 - Paris | 2027-10-25 to 2027-10-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23722 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23722 - Dubai | 2027-11-15 to 2027-11-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23723 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23723 - Cape Town | 2027-12-06 to 2027-12-10 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23724 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23724 ## Fire Protection Systems Maintenance URL: https://smarthorizon.uk/course/fire-protection-systems-maintenance Brochure: https://smarthorizon.uk/course/fire-protection-systems-maintenance/brochure.pdf Course reference: fire-protection-systems-maintenance Catalogue record updated: 2026-10-25T19:46:51.184Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Fire protection systems must work perfectly when needed but are rarely used. This course covers fire detection and alarm systems, sprinklers, fire pumps, gas suppression, extinguishers, hydrants and emergency lighting, inspection and testing frequencies, maintenance practices, impairment management and compliance records. Why attend: Poorly maintained fire systems can fail during emergencies. You will learn inspection and maintenance practices that keep them ready. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: System walkthroughs, inspection checklist development, impairment scenarios and case studies. Target audience: This course is suitable for: Facility managers Fire safety officers Maintenance technicians Building services engineers HSE professionals Destinations: Istanbul, London, Rome, Cape Town, Frankfurt, Vienna, Paris, Barcelona, Dubai, Kuala Lumpur, Amsterdam Course objectives: - Explain fire detection and suppression systems - Plan inspection and testing schedules - Maintain sprinklers, pumps and suppression systems - Manage fire system impairments safely - Keep compliance records - Coordinate with authorities and insurers Target competencies: - System knowledge - Inspection planning - Maintenance practice - Impairment management - Compliance Course outline: - Day 1: Fire Protection Systems. Detection and alarm Sprinklers Suppression systems Exercise - Day 2: Inspection and Testing. Standards Frequencies Checklists Workshop - Day 3: Maintenance. Fire pumps Sprinklers and valves Gas systems Exercise - Day 4: Impairments. Impairment procedures Fire watches Notifications Case study - Day 5: Compliance. Records Authority inspections Insurer requirements Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23725 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23725 - London | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23726 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23726 - Rome | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23727 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23727 - Cape Town | 2027-02-01 to 2027-02-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23728 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23728 - Frankfurt | 2027-02-22 to 2027-02-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23729 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23729 - Vienna | 2027-03-15 to 2027-03-19 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23730 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23730 - Paris | 2027-03-29 to 2027-04-02 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23731 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23731 - Barcelona | 2027-04-19 to 2027-04-23 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23732 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23732 - Dubai | 2027-05-10 to 2027-05-14 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23733 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23733 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23734 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23734 - Dubai | 2027-06-21 to 2027-06-25 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23735 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23735 - Amsterdam | 2027-07-05 to 2027-07-09 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23736 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23736 - Cape Town | 2027-07-26 to 2027-07-30 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23737 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23737 - Rome | 2027-08-16 to 2027-08-20 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23738 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23738 - Cape Town | 2027-09-06 to 2027-09-10 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23739 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23739 - Barcelona | 2027-09-27 to 2027-10-01 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23740 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23740 - Vienna | 2027-10-11 to 2027-10-15 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23741 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23741 - Rome | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23742 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23742 - Dubai | 2027-11-22 to 2027-11-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23743 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23743 - London | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23744 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23744 ## Rigging and Slinging Practices URL: https://smarthorizon.uk/course/rigging-and-slinging-practices Brochure: https://smarthorizon.uk/course/rigging-and-slinging-practices/brochure.pdf Course reference: rigging-and-slinging-practices Catalogue record updated: 2026-10-25T19:46:51.193Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Lifting operations cause many serious accidents when rigging is poor. This course covers rigging and slinging: lifting equipment types, safe working loads, sling angles and load calculations, centre of gravity, rigging hardware inspection, communication and signals, lift planning and safe lifting practices. Why attend: Correct rigging prevents dropped loads and injuries. You will learn the principles and practices of safe rigging. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Load calculation exercises, equipment inspection practice, lift planning workshops and incident case studies. Target audience: This course is suitable for: Riggers and lifting supervisors Maintenance technicians Construction supervisors Crane operators HSE officers Destinations: Dubai, Paris, Cape Town, London, Rome, Amsterdam, Barcelona, Vienna, Frankfurt, Kuala Lumpur, Istanbul Course objectives: - Identify lifting equipment and rigging hardware - Calculate loads, sling angles and tensions - Determine centre of gravity - Inspect slings and hardware - Use standard signals and communication - Plan and execute safe lifts Target competencies: - Load calculation - Equipment inspection - Lift planning - Communication - Safety Course outline: - Day 1: Lifting Fundamentals. Lifting hazards Regulations Roles Case study - Day 2: Equipment. Slings Shackles and hooks Inspection Practice - Day 3: Calculations. Safe working loads Sling angles Centre of gravity Exercise - Day 4: Lift Planning. Lift categories Lift plans Exclusion zones Workshop - Day 5: Execution. Signals Communication Supervision Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23745 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23745 - Paris | 2026-11-30 to 2026-12-04 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23746 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23746 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23747 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23747 - London | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23748 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23748 - Rome | 2027-02-08 to 2027-02-12 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23749 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23749 - Amsterdam | 2027-03-01 to 2027-03-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23750 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23750 - Barcelona | 2027-03-22 to 2027-03-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23751 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23751 - Rome | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23752 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23752 - Vienna | 2027-05-03 to 2027-05-07 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23753 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23753 - Frankfurt | 2027-05-17 to 2027-05-21 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23754 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23754 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23755 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23755 - Dubai | 2027-06-28 to 2027-07-02 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23756 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23756 - Cape Town | 2027-07-19 to 2027-07-23 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23757 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23757 - Vienna | 2027-08-09 to 2027-08-13 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23758 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23758 - Istanbul | 2027-08-23 to 2027-08-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23759 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23759 - London | 2027-09-13 to 2027-09-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23760 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23760 - Cape Town | 2027-10-04 to 2027-10-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23761 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23761 - Barcelona | 2027-10-25 to 2027-10-29 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23762 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23762 - Rome | 2027-11-15 to 2027-11-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23763 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23763 - Dubai | 2027-11-29 to 2027-12-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23764 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23764 ## Mechanical Seals and Rotating Equipment Reliability URL: https://smarthorizon.uk/course/mechanical-seals-and-rotating-equipment-reliability Brochure: https://smarthorizon.uk/course/mechanical-seals-and-rotating-equipment-reliability/brochure.pdf Course reference: mechanical-seals-and-rotating-equipment-reliability Catalogue record updated: 2026-10-25T19:46:51.203Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Mechanical seal failures are a leading cause of pump downtime and leaks. This course covers mechanical seal types and arrangements, seal support systems and flush plans, installation, operating conditions, failure analysis and how to improve the reliability of pumps and rotating equipment. Why attend: Seal problems are often symptoms of wider reliability issues. You will learn to select, install and troubleshoot seals correctly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Seal arrangement exercises, failure analysis case studies, installation demonstrations and reliability planning. Target audience: This course is suitable for: Rotating equipment engineers Maintenance technicians Reliability engineers Process engineers Maintenance supervisors Destinations: Dubai, Amsterdam, Vienna, Rome, Paris, Cape Town, Istanbul, Barcelona, London, Frankfurt, Kuala Lumpur Course objectives: - Explain mechanical seal types and components - Select seal arrangements for duties - Understand seal support systems and flush plans - Install seals correctly - Analyse seal failures - Improve rotating equipment reliability Target competencies: - Seal selection - Support system design - Installation - Failure analysis - Reliability improvement Course outline: - Day 1: Seal Fundamentals. Seal types Components Leakage mechanisms Exercise - Day 2: Selection. Arrangements Materials Operating conditions Workshop - Day 3: Support Systems. Flush plans Barrier fluids Monitoring Exercise - Day 4: Installation and Failures. Installation practice Failure modes Analysis Case study - Day 5: Reliability. Pump reliability Operating practices Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23765 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23765 - Amsterdam | 2026-11-30 to 2026-12-04 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23766 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23766 - Vienna | 2027-01-04 to 2027-01-08 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23767 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23767 - Rome | 2027-01-25 to 2027-01-29 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23768 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23768 - Dubai | 2027-02-15 to 2027-02-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23769 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23769 - Paris | 2027-03-08 to 2027-03-12 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23770 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23770 - Rome | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23771 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23771 - Cape Town | 2027-04-12 to 2027-04-16 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23772 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23772 - Istanbul | 2027-05-03 to 2027-05-07 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23773 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23773 - Dubai | 2027-05-24 to 2027-05-28 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23774 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23774 - Barcelona | 2027-06-14 to 2027-06-18 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23775 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23775 - London | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23776 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23776 - Vienna | 2027-07-19 to 2027-07-23 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23777 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23777 - Barcelona | 2027-08-09 to 2027-08-13 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23778 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23778 - Frankfurt | 2027-08-30 to 2027-09-03 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23779 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23779 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23780 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23780 - Rome | 2027-10-04 to 2027-10-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23781 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23781 - Cape Town | 2027-10-25 to 2027-10-29 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23782 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23782 - London | 2027-11-15 to 2027-11-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23783 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23783 - Cape Town | 2027-12-06 to 2027-12-10 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23784 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23784 ## Maintenance Management for Supervisors URL: https://smarthorizon.uk/course/maintenance-management-for-supervisors Brochure: https://smarthorizon.uk/course/maintenance-management-for-supervisors/brochure.pdf Course reference: maintenance-management-for-supervisors Catalogue record updated: 2026-10-25T19:46:51.213Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Maintenance supervisors balance urgent breakdowns, planned work, safety and team management every day. This course develops supervisory skills: maintenance strategies, planning and scheduling coordination, managing technicians, safety leadership, work quality, cost control, KPIs and continuous improvement. Why attend: Supervisors determine how well maintenance plans are executed. You will learn practical management skills for maintenance teams. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Supervisory scenarios, planning exercises, role plays and case studies. Target audience: This course is suitable for: Maintenance supervisors and foremen Senior technicians moving into supervision Maintenance planners Shift engineers Maintenance managers Destinations: Rome, Vienna, Cape Town, Dubai, Barcelona, London, Kuala Lumpur, Frankfurt, Istanbul, Amsterdam, Paris Course objectives: - Understand maintenance strategies and the supervisor’s role - Coordinate planning, scheduling and execution - Lead and develop maintenance technicians - Lead safety on the job - Control work quality and costs - Use KPIs and drive improvement Target competencies: - Team leadership - Work coordination - Safety leadership - Cost control - Performance management Course outline: - Day 1: The Supervisor’s Role. Maintenance strategies Responsibilities Challenges Exercise - Day 2: Work Coordination. Planning and scheduling Daily meetings Breakdowns Workshop - Day 3: Leading Technicians. Motivation Skills development Difficult situations Role play - Day 4: Safety and Quality. Safety leadership Work quality Permits Case study - Day 5: Costs and KPIs. Cost control Maintenance KPIs Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23785 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23785 - Vienna | 2026-11-30 to 2026-12-04 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23786 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23786 - Cape Town | 2027-01-04 to 2027-01-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23787 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23787 - Vienna | 2027-01-25 to 2027-01-29 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23788 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23788 - Dubai | 2027-02-15 to 2027-02-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23789 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23789 - Cape Town | 2027-03-01 to 2027-03-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23790 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23790 - Barcelona | 2027-03-22 to 2027-03-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23791 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23791 - London | 2027-04-12 to 2027-04-16 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23792 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23792 - Dubai | 2027-05-03 to 2027-05-07 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23793 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23793 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23794 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23794 - Frankfurt | 2027-06-07 to 2027-06-11 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23795 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23795 - Rome | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23796 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23796 - London | 2027-07-19 to 2027-07-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23797 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23797 - Istanbul | 2027-08-09 to 2027-08-13 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23798 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23798 - Dubai | 2027-08-30 to 2027-09-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23799 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23799 - Amsterdam | 2027-09-13 to 2027-09-17 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23800 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23800 - Barcelona | 2027-10-04 to 2027-10-08 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23801 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23801 - Paris | 2027-10-25 to 2027-10-29 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23802 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23802 - Rome | 2027-11-15 to 2027-11-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23803 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23803 - Cape Town | 2027-12-06 to 2027-12-10 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23804 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23804 ## P&ID Reading and Interpretation URL: https://smarthorizon.uk/course/p-and-id-reading-and-interpretation Brochure: https://smarthorizon.uk/course/p-and-id-reading-and-interpretation/brochure.pdf Course reference: p-and-id-reading-and-interpretation Catalogue record updated: 2026-10-25T19:46:51.225Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Piping and instrumentation diagrams are the language of process plants. This course teaches how to read and interpret P&IDs: symbols and standards, lines, valves and equipment, instrumentation and control loops, interlocks, tagging conventions and using P&IDs for operations, maintenance, isolation and safety studies. Why attend: Misreading P&IDs leads to errors in maintenance and isolation. You will learn to read them accurately and confidently. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Drawing exercises with real P&IDs, symbol quizzes, isolation planning tasks and case studies. Target audience: This course is suitable for: Operators and technicians Maintenance planners Process and instrument engineers Safety professionals New engineers Destinations: Dubai, London, Cape Town, Vienna, Frankfurt, Amsterdam, Istanbul, Barcelona, Kuala Lumpur, Rome, Paris Course objectives: - Recognise standard P&ID symbols - Trace process lines and equipment - Interpret instrumentation and control loops - Understand interlocks and safety systems - Use tagging conventions - Apply P&IDs to isolation and maintenance planning Target competencies: - Symbol recognition - Drawing interpretation - Control loop understanding - Isolation planning - Documentation Course outline: - Day 1: P&ID Basics. Purpose of P&IDs Standards Drawing layout Exercise - Day 2: Equipment and Lines. Equipment symbols Line numbering Valves Exercise - Day 3: Instrumentation. Instrument symbols Control loops Tagging Workshop - Day 4: Safety Systems. Interlocks Relief devices Shutdown systems Exercise - Day 5: Applications. Isolation planning Maintenance use Keeping drawings current Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23805 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23805 - London | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23806 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23806 - Cape Town | 2027-01-11 to 2027-01-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23807 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23807 - Vienna | 2027-02-01 to 2027-02-05 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23808 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23808 - Frankfurt | 2027-02-22 to 2027-02-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23809 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23809 - Dubai | 2027-03-15 to 2027-03-19 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23810 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23810 - Vienna | 2027-03-29 to 2027-04-02 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23811 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23811 - Amsterdam | 2027-04-19 to 2027-04-23 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23812 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23812 - Istanbul | 2027-05-10 to 2027-05-14 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23813 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23813 - Barcelona | 2027-05-31 to 2027-06-04 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23814 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23814 - London | 2027-06-21 to 2027-06-25 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23815 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23815 - Cape Town | 2027-07-05 to 2027-07-09 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23816 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23816 - Dubai | 2027-07-26 to 2027-07-30 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23817 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23817 - Barcelona | 2027-08-16 to 2027-08-20 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23818 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23818 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23819 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23819 - Rome | 2027-09-27 to 2027-10-01 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23820 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23820 - Cape Town | 2027-10-11 to 2027-10-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23821 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23821 - Rome | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23822 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23822 - Paris | 2027-11-22 to 2027-11-26 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23823 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23823 - Rome | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23824 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23824 ## Process Safety Management URL: https://smarthorizon.uk/course/process-safety-management Brochure: https://smarthorizon.uk/course/process-safety-management/brochure.pdf Course reference: process-safety-management Catalogue record updated: 2026-10-25T19:46:51.242Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Process safety management prevents fires, explosions and toxic releases in plants handling hazardous materials. This course covers PSM elements: process safety information, hazard analysis, operating procedures, management of change, mechanical integrity, pre-start-up reviews, incident investigation, emergency planning and safety culture. Why attend: Major accidents often result from gaps in process safety management. You will learn the system that prevents them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Major accident case studies, hazard analysis exercises, MOC workshops and audit practice. Target audience: This course is suitable for: Process and safety engineers Operations and maintenance managers HSE professionals Plant supervisors Technical managers Destinations: Dubai, Cape Town, Rome, Paris, Istanbul, Kuala Lumpur, Barcelona, Vienna, Amsterdam, Frankfurt, London Course objectives: - Explain process safety and its difference from personal safety - Describe the elements of process safety management - Apply hazard analysis methods - Manage change safely - Maintain mechanical integrity - Investigate incidents and sustain safety culture Target competencies: - Hazard analysis - Management of change - Mechanical integrity - Incident investigation - Safety leadership Course outline: - Day 1: Process Safety. Major accident lessons Process versus personal safety Regulations Case study - Day 2: Hazard Analysis. HAZOP and other methods Layers of protection Risk assessment Exercise - Day 3: Procedures and Change. Operating procedures Management of change Pre-start-up reviews Workshop - Day 4: Mechanical Integrity. Inspection and testing Safety-critical equipment Contractors Exercise - Day 5: Incidents and Culture. Investigation Emergency planning Safety culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23825 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23825 - Cape Town | 2026-12-07 to 2026-12-11 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23826 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23826 - Rome | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23827 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23827 - Paris | 2027-02-01 to 2027-02-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23828 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23828 - Istanbul | 2027-02-22 to 2027-02-26 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23829 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23829 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23830 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23830 - Rome | 2027-03-29 to 2027-04-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23831 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23831 - Barcelona | 2027-04-19 to 2027-04-23 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23832 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23832 - Vienna | 2027-05-10 to 2027-05-14 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23833 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23833 - Amsterdam | 2027-05-31 to 2027-06-04 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23834 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23834 - Cape Town | 2027-06-14 to 2027-06-18 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23835 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23835 - Dubai | 2027-07-05 to 2027-07-09 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23836 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23836 - Vienna | 2027-07-26 to 2027-07-30 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23837 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23837 - Frankfurt | 2027-08-16 to 2027-08-20 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23838 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23838 - London | 2027-09-06 to 2027-09-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23839 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23839 - Cape Town | 2027-09-20 to 2027-09-24 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23840 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23840 - Dubai | 2027-10-11 to 2027-10-15 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23841 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23841 - Barcelona | 2027-11-01 to 2027-11-05 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23842 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23842 - London | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23843 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23843 - Rome | 2027-12-13 to 2027-12-17 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23844 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23844 ## Hazardous Area Classification URL: https://smarthorizon.uk/course/hazardous-area-classification Brochure: https://smarthorizon.uk/course/hazardous-area-classification/brochure.pdf Course reference: hazardous-area-classification Catalogue record updated: 2026-10-25T19:46:51.252Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Where flammable gases, vapours or dusts may be present, electrical and mechanical equipment can ignite explosive atmospheres. This course covers hazardous area classification, zones and gas groups, temperature classes, protection concepts for equipment, selection, installation, inspection and maintenance of equipment in hazardous areas. Why attend: Incorrect equipment in hazardous areas can cause explosions. You will learn how classification and protection work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Classification exercises, equipment marking interpretation, inspection case studies and standards walkthroughs. Target audience: This course is suitable for: Electrical and instrument engineers Maintenance technicians Process safety engineers Inspectors Project engineers Destinations: Dubai, Istanbul, Rome, Cape Town, Barcelona, Frankfurt, Vienna, London, Kuala Lumpur, Amsterdam, Paris Course objectives: - Explain explosive atmosphere hazards - Classify hazardous areas into zones - Understand gas groups and temperature classes - Select equipment with suitable protection concepts - Install equipment correctly - Inspect and maintain hazardous area equipment Target competencies: - Area classification - Equipment selection - Marking interpretation - Inspection - Compliance Course outline: - Day 1: Explosive Atmospheres. Fire triangle Sources of release Regulations Exercise - Day 2: Classification. Zones Extent of zones Documentation Workshop - Day 3: Equipment Protection. Protection concepts Gas groups Temperature classes Exercise - Day 4: Installation. Selection Installation requirements Cable glands Case study - Day 5: Inspection. Inspection types Maintenance Records Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23845 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23845 - Istanbul | 2026-11-30 to 2026-12-04 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23846 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23846 - Rome | 2027-01-04 to 2027-01-08 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23847 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23847 - Cape Town | 2027-01-25 to 2027-01-29 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23848 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23848 - Barcelona | 2027-02-15 to 2027-02-19 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23849 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23849 - Frankfurt | 2027-03-01 to 2027-03-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23850 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23850 - Barcelona | 2027-03-22 to 2027-03-26 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23851 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23851 - Vienna | 2027-04-12 to 2027-04-16 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23852 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23852 - London | 2027-05-03 to 2027-05-07 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23853 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23853 - Dubai | 2027-05-24 to 2027-05-28 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23854 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23854 - Cape Town | 2027-06-07 to 2027-06-11 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23855 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23855 - Dubai | 2027-06-28 to 2027-07-02 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23856 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23856 - London | 2027-07-19 to 2027-07-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23857 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23857 - Rome | 2027-08-09 to 2027-08-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23858 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23858 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23859 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23859 - Vienna | 2027-09-13 to 2027-09-17 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23860 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23860 - Cape Town | 2027-10-04 to 2027-10-08 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23861 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23861 - Amsterdam | 2027-10-25 to 2027-10-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23862 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23862 - Paris | 2027-11-15 to 2027-11-19 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23863 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23863 - Rome | 2027-12-06 to 2027-12-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23864 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23864 ## Risk-Based Inspection URL: https://smarthorizon.uk/course/risk-based-inspection Brochure: https://smarthorizon.uk/course/risk-based-inspection/brochure.pdf Course reference: risk-based-inspection Catalogue record updated: 2026-10-25T19:46:51.261Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Risk-based inspection focuses inspection effort on the equipment with the highest risk of failure and consequence. This course covers RBI principles, damage mechanisms, probability and consequence of failure, risk matrices, inspection planning, data requirements, software tools and integrating RBI with mechanical integrity programmes. Why attend: Inspecting everything at fixed intervals wastes resources and may miss real risks. You will learn to plan inspection based on risk. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: RBI assessment exercises, damage mechanism workshops, case studies and planning tasks. Target audience: This course is suitable for: Inspection and integrity engineers Corrosion engineers Maintenance engineers Plant engineers Inspection supervisors Destinations: Vienna, Rome, Cape Town, Paris, Istanbul, Frankfurt, Kuala Lumpur, Barcelona, Dubai, Amsterdam, London Course objectives: - Explain risk-based inspection principles - Identify damage mechanisms - Assess probability of failure - Assess consequence of failure - Develop risk-based inspection plans - Integrate RBI into integrity management Target competencies: - Damage mechanism assessment - Risk analysis - Inspection planning - Data management - Integrity management Course outline: - Day 1: RBI Principles. Why RBI Standards Methodology Exercise - Day 2: Damage Mechanisms. Corrosion mechanisms Cracking Mechanical damage Workshop - Day 3: Probability of Failure. Factors Inspection effectiveness Calculations Exercise - Day 4: Consequence of Failure. Safety, environment and business Release modelling basics Risk matrices Case study - Day 5: Inspection Plans. Plan development Software tools Programme integration Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23865 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23865 - Rome | 2026-12-07 to 2026-12-11 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23866 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23866 - Cape Town | 2027-01-11 to 2027-01-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23867 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23867 - Paris | 2027-02-01 to 2027-02-05 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23868 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23868 - Istanbul | 2027-02-15 to 2027-02-19 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23869 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23869 - Frankfurt | 2027-03-08 to 2027-03-12 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23870 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23870 - Kuala Lumpur | 2027-03-29 to 2027-04-02 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23871 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23871 - Barcelona | 2027-04-19 to 2027-04-23 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23872 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23872 - Dubai | 2027-05-10 to 2027-05-14 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23873 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23873 - Rome | 2027-05-24 to 2027-05-28 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23874 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23874 - Vienna | 2027-06-14 to 2027-06-18 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23875 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23875 - Dubai | 2027-07-05 to 2027-07-09 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23876 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23876 - Rome | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23877 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23877 - Barcelona | 2027-08-16 to 2027-08-20 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23878 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23878 - Amsterdam | 2027-08-30 to 2027-09-03 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23879 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23879 - London | 2027-09-20 to 2027-09-24 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23880 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23880 - Cape Town | 2027-10-11 to 2027-10-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23881 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23881 - London | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23882 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23882 - Dubai | 2027-11-22 to 2027-11-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23883 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23883 - Cape Town | 2027-12-06 to 2027-12-10 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23884 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23884 ## Maintenance KPIs and Benchmarking URL: https://smarthorizon.uk/course/maintenance-kpis-and-benchmarking Brochure: https://smarthorizon.uk/course/maintenance-kpis-and-benchmarking/brochure.pdf Course reference: maintenance-kpis-and-benchmarking Catalogue record updated: 2026-10-25T19:46:51.272Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Maintenance performance must be measured to be improved. This course covers maintenance KPIs: leading and lagging indicators, availability and reliability measures, planning and scheduling metrics, cost and inventory indicators, data quality, benchmarking against industry standards and using KPIs to drive improvement. Why attend: Many maintenance departments track too many or the wrong indicators. You will learn to build a focused, meaningful KPI system. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: KPI calculation exercises, dashboard design, benchmarking case studies and improvement workshops. Target audience: This course is suitable for: Maintenance managers and engineers Reliability engineers Maintenance planners Asset managers Operations managers Destinations: Istanbul, Dubai, Cape Town, Rome, Paris, Amsterdam, London, Vienna, Barcelona, Frankfurt, Kuala Lumpur Course objectives: - Select balanced maintenance KPIs - Calculate availability, MTBF and MTTR - Measure planning and schedule compliance - Track maintenance costs and inventory - Benchmark against industry standards - Use KPIs to drive improvement Target competencies: - KPI selection - Reliability metrics - Data quality - Benchmarking - Performance improvement Course outline: - Day 1: Measuring Maintenance. Purpose of KPIs Leading and lagging indicators Common pitfalls Exercise - Day 2: Reliability Metrics. Availability MTBF and MTTR OEE links Calculation exercise - Day 3: Work Management Metrics. Planned work Schedule compliance Backlog Workshop - Day 4: Cost and Benchmarking. Maintenance cost indicators Inventory metrics Benchmarking Case study - Day 5: Using KPIs. Dashboards Reviews Improvement plans Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23885 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23885 - Dubai | 2026-12-14 to 2026-12-18 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23886 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23886 - Cape Town | 2027-01-11 to 2027-01-15 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23887 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23887 - Dubai | 2027-02-01 to 2027-02-05 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23888 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23888 - Rome | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23889 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23889 - Paris | 2027-03-15 to 2027-03-19 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23890 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23890 - Cape Town | 2027-04-05 to 2027-04-09 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23891 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23891 - Amsterdam | 2027-04-19 to 2027-04-23 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23892 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23892 - London | 2027-05-10 to 2027-05-14 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23893 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23893 - Vienna | 2027-05-31 to 2027-06-04 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23894 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23894 - Barcelona | 2027-06-21 to 2027-06-25 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23895 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23895 - Dubai | 2027-07-12 to 2027-07-16 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23896 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23896 - Rome | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23897 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23897 - Cape Town | 2027-08-16 to 2027-08-20 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23898 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23898 - Frankfurt | 2027-09-06 to 2027-09-10 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23899 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23899 - Barcelona | 2027-09-27 to 2027-10-01 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23900 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23900 - Vienna | 2027-10-18 to 2027-10-22 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23901 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23901 - Rome | 2027-11-01 to 2027-11-05 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23902 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23902 - London | 2027-11-22 to 2027-11-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23903 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23903 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23904 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23904 ## Fleet and Mobile Equipment Maintenance URL: https://smarthorizon.uk/course/fleet-and-mobile-equipment-maintenance Brochure: https://smarthorizon.uk/course/fleet-and-mobile-equipment-maintenance/brochure.pdf Course reference: fleet-and-mobile-equipment-maintenance Catalogue record updated: 2026-10-25T19:46:51.284Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Mining, construction, ports and logistics depend on mobile equipment such as trucks, loaders, cranes and forklifts. This course covers maintenance of heavy mobile equipment: maintenance strategies, inspections, component life management, oil analysis, tyres, workshops, availability improvement and cost per hour control. Why attend: Mobile equipment downtime directly stops production. You will learn maintenance practices that maximise availability. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies from mining and construction, component life exercises, oil analysis interpretation and planning workshops. Target audience: This course is suitable for: Mobile equipment maintenance managers Workshop supervisors Maintenance planners Reliability engineers Fleet managers in heavy industry Destinations: Kuala Lumpur, Vienna, Dubai, Cape Town, London, Frankfurt, Rome, Barcelona, Paris, Istanbul, Amsterdam Course objectives: - Plan maintenance strategies for mobile equipment - Conduct effective inspections - Manage component life and rebuilds - Use oil analysis and condition data - Manage tyres and wear parts - Improve availability and control cost per hour Target competencies: - Maintenance strategy - Inspection - Component management - Condition monitoring - Cost control Course outline: - Day 1: Mobile Equipment. Equipment types Duty cycles Maintenance challenges Exercise - Day 2: Strategies and Inspections. Preventive maintenance Inspections Daily checks Workshop - Day 3: Components. Component life tracking Rebuilds and exchanges Warranty Exercise - Day 4: Condition and Tyres. Oil analysis Tyre management Wear parts Case study - Day 5: Availability and Cost. Availability metrics Cost per hour Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-09 to 2026-11-13 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23905 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23905 - Vienna | 2026-11-30 to 2026-12-04 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23906 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23906 - Dubai | 2027-01-04 to 2027-01-08 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23907 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23907 - Cape Town | 2027-01-25 to 2027-01-29 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23908 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23908 - London | 2027-02-15 to 2027-02-19 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23909 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23909 - Frankfurt | 2027-03-01 to 2027-03-05 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23910 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23910 - Rome | 2027-03-22 to 2027-03-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23911 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23911 - Barcelona | 2027-04-12 to 2027-04-16 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23912 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23912 - Paris | 2027-05-03 to 2027-05-07 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23913 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23913 - Dubai | 2027-05-24 to 2027-05-28 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23914 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23914 - Cape Town | 2027-06-07 to 2027-06-11 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23915 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23915 - London | 2027-06-28 to 2027-07-02 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23916 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23916 - Istanbul | 2027-07-19 to 2027-07-23 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23917 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23917 - Rome | 2027-08-09 to 2027-08-13 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23918 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23918 - Dubai | 2027-08-30 to 2027-09-03 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23919 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23919 - Cape Town | 2027-09-13 to 2027-09-17 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23920 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23920 - Barcelona | 2027-10-04 to 2027-10-08 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23921 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23921 - Amsterdam | 2027-10-25 to 2027-10-29 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23922 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23922 - Vienna | 2027-11-15 to 2027-11-19 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23923 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23923 - Rome | 2027-12-06 to 2027-12-10 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23924 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23924 ## Industrial Automation Maintenance URL: https://smarthorizon.uk/course/industrial-automation-maintenance Brochure: https://smarthorizon.uk/course/industrial-automation-maintenance/brochure.pdf Course reference: industrial-automation-maintenance Catalogue record updated: 2026-10-25T19:46:51.293Z Category: Maintenance and Engineering Duration: 5 training days Plan pricing: From 2900 GBP; VAT/taxes and inclusions require confirmation. Description: Automated production lines combine PLCs, drives, sensors, robots and networks. This course covers maintenance of industrial automation: system architecture, sensors and actuators, PLC and HMI diagnostics, industrial networks, robots and motion control, backups and version control, cybersecurity and fault-finding methods. Why attend: Automation faults can stop entire lines. You will learn systematic methods to keep automated systems running. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Diagnostic exercises, fault-finding scenarios, demonstrations and maintenance planning. Target audience: This course is suitable for: Automation and electrical technicians Maintenance engineers Control engineers Production engineers Maintenance supervisors Destinations: Rome, Cape Town, London, Kuala Lumpur, Barcelona, Frankfurt, Dubai, Vienna, Istanbul, Paris, Amsterdam Course objectives: - Explain industrial automation architectures - Maintain sensors and actuators - Diagnose PLC and HMI faults - Troubleshoot industrial networks - Maintain robots and motion systems - Manage backups, versions and cybersecurity Target competencies: - System understanding - Diagnostics - Network troubleshooting - Backup management - Cyber awareness Course outline: - Day 1: Automation Systems. Architecture Components Failure points Exercise - Day 2: Sensors and Actuators. Sensor types Pneumatics and actuators Maintenance Workshop - Day 3: PLCs, HMIs and Networks. Diagnostics Industrial networks Fault finding Exercise - Day 4: Robots and Motion. Robot maintenance Servo systems Safety Case study - Day 5: Data and Security. Backups and version control Cybersecurity Maintenance plans Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23925 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23925 - Cape Town | 2026-12-14 to 2026-12-18 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23926 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23926 - Rome | 2027-01-11 to 2027-01-15 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23927 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23927 - Cape Town | 2027-02-01 to 2027-02-05 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23928 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23928 - London | 2027-02-22 to 2027-02-26 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23929 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23929 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 2900 GBP | Status: Open | Confirmed dates | Plan reference: 23930 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23930 - Barcelona | 2027-04-05 to 2027-04-09 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23931 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23931 - London | 2027-04-19 to 2027-04-23 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23932 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23932 - Frankfurt | 2027-05-10 to 2027-05-14 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23933 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23933 - Dubai | 2027-05-31 to 2027-06-04 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23934 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23934 - Vienna | 2027-06-21 to 2027-06-25 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23935 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23935 - Istanbul | 2027-07-12 to 2027-07-16 | 5300 GBP | Status: Open | Confirmed dates | Plan reference: 23936 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23936 - Rome | 2027-07-26 to 2027-07-30 | 4900 GBP | Status: Open | Confirmed dates | Plan reference: 23937 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23937 - Paris | 2027-08-16 to 2027-08-20 | 5720 GBP | Status: Open | Confirmed dates | Plan reference: 23938 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23938 - Vienna | 2027-09-06 to 2027-09-10 | 5880 GBP | Status: Open | Confirmed dates | Plan reference: 23939 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23939 - Cape Town | 2027-09-27 to 2027-10-01 | 3780 GBP | Status: Open | Confirmed dates | Plan reference: 23940 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23940 - Dubai | 2027-10-18 to 2027-10-22 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23941 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23941 - Amsterdam | 2027-11-01 to 2027-11-05 | 5080 GBP | Status: Open | Confirmed dates | Plan reference: 23942 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23942 - Dubai | 2027-11-22 to 2027-11-26 | 6300 GBP | Status: Open | Confirmed dates | Plan reference: 23943 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23943 - Barcelona | 2027-12-13 to 2027-12-17 | 5680 GBP | Status: Open | Confirmed dates | Plan reference: 23944 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23944 ## Business Continuity Planning and ISO 22301 URL: https://smarthorizon.uk/course/business-continuity-planning-and-iso-22301 Brochure: https://smarthorizon.uk/course/business-continuity-planning-and-iso-22301/brochure.pdf Course reference: business-continuity-planning-and-iso-22301 Catalogue record updated: 2026-10-25T19:52:08.477Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Business continuity ensures that critical activities continue or recover quickly after disruption. This course covers business continuity management aligned with ISO 22301: context and scope, business impact analysis, risk assessment, continuity strategies, plans and procedures, exercising, performance evaluation and continual improvement. Why attend: Organisations without tested continuity plans struggle to recover from disruptions. You will learn to build a continuity system that works. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Standard walkthroughs, BIA exercises, plan development workshops and tabletop exercises. Target audience: This course is suitable for: Business continuity managers Risk managers Operations and IT managers Compliance professionals Department heads Destinations: Cape Town, Kuala Lumpur, Vienna, Barcelona, Frankfurt, Rome, Dubai, Istanbul, London, Amsterdam, Paris Course objectives: - Explain business continuity concepts and ISO 22301 - Define scope and continuity policy - Conduct business impact analysis and risk assessment - Select continuity strategies - Develop continuity plans and procedures - Exercise, evaluate and improve the continuity system Target competencies: - Continuity planning - Impact analysis - Strategy selection - Plan writing - Exercising Course outline: - Day 1: Continuity Foundations. Disruption risks ISO 22301 overview Policy and scope Exercise - Day 2: Impact and Risk. Business impact analysis Recovery objectives Risk assessment Workshop - Day 3: Strategies. Continuity options Resources Suppliers Exercise - Day 4: Plans. Plan structure Procedures Communication Drafting workshop - Day 5: Exercising and Improvement. Exercise types Performance evaluation Improvement Tabletop exercise Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 23945 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23945 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 23946 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23946 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 23947 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23947 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 23948 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23948 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 23949 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23949 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 23950 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23950 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23951 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23951 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 23952 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23952 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 23953 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23953 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 23954 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23954 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23955 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23955 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 23956 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23956 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23957 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23957 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 23958 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23958 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23959 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23959 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 23960 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23960 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 23961 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23961 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23962 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23962 - Paris | 2027-11-29 to 2027-12-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 23963 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23963 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 23964 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23964 ## Crisis Management Team Leadership URL: https://smarthorizon.uk/course/crisis-management-team-leadership Brochure: https://smarthorizon.uk/course/crisis-management-team-leadership/brochure.pdf Course reference: crisis-management-team-leadership Catalogue record updated: 2026-10-25T19:52:08.489Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: When a crisis strikes, the crisis management team must decide quickly under pressure with incomplete information. This course develops crisis team leadership: team structure and roles, activation, situational awareness, decision making, stakeholder communication, coordinating response and recovery and leading people under stress. Why attend: Crisis teams that have never practised often struggle in the first hours. You will learn to lead crisis teams with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Crisis simulations, role allocation exercises, decision-making drills and debriefs. Target audience: This course is suitable for: Crisis team leaders and members Senior executives Business continuity managers Communication directors Operations managers Destinations: Dubai, Istanbul, Frankfurt, Cape Town, Kuala Lumpur, Barcelona, Vienna, Rome, London, Amsterdam, Paris Course objectives: - Design crisis team structures and roles - Activate and convene the crisis team - Build shared situational awareness - Make decisions under pressure - Coordinate communication and response - Lead people through stress and fatigue Target competencies: - Crisis leadership - Team coordination - Decision making - Communication - Stress management Course outline: - Day 1: Crisis Management. Crises versus incidents Lessons from real crises Team structures Exercise - Day 2: Activation. Triggers Convening the team First hour priorities Simulation 1 - Day 3: Situational Awareness. Information management Common operating picture Assumptions Exercise - Day 4: Decisions and Communication. Decision making under pressure Stakeholders Messages Simulation 2 - Day 5: Leading Through Crisis. Fatigue and wellbeing Transition to recovery Debriefing Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 23965 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23965 - Istanbul | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 23966 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23966 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 23967 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23967 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 23968 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23968 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 23969 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23969 - Kuala Lumpur | 2027-03-01 to 2027-03-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 23970 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23970 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 23971 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23971 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 23972 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23972 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23973 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23973 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23974 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23974 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 23975 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23975 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23976 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23976 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 23977 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23977 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 23978 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23978 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 23979 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23979 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23980 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23980 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 23981 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23981 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23982 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23982 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 23983 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23983 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 23984 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23984 ## Emergency Response Planning URL: https://smarthorizon.uk/course/emergency-response-planning Brochure: https://smarthorizon.uk/course/emergency-response-planning/brochure.pdf Course reference: emergency-response-planning Catalogue record updated: 2026-10-25T19:52:08.499Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Emergency response plans protect people and assets in the first minutes and hours of an incident. This course covers emergency response planning: hazard identification, response organisation, alerting and alarm systems, evacuation and shelter, first aid and medical response, coordination with emergency services, drills and plan maintenance. Why attend: A clear, practised emergency plan saves lives. You will learn to create and test practical emergency response plans. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hazard scenario workshops, plan drafting, drill design and case studies. Target audience: This course is suitable for: HSE managers and officers Facility managers Emergency coordinators Security managers Operations supervisors Destinations: Rome, Kuala Lumpur, London, Barcelona, Cape Town, Istanbul, Dubai, Amsterdam, Vienna, Frankfurt, Paris Course objectives: - Identify emergency scenarios and hazards - Design emergency response organisations - Plan alerting, evacuation and shelter - Coordinate medical response and emergency services - Design and run drills - Maintain and improve emergency plans Target competencies: - Scenario planning - Response organisation - Evacuation planning - Drill design - Coordination Course outline: - Day 1: Emergency Planning. Types of emergencies Legal duties Planning principles Exercise - Day 2: Scenarios and Organisation. Hazard identification Response roles Incident command Workshop - Day 3: Protective Actions. Alarms and alerting Evacuation and shelter Assembly and accounting Exercise - Day 4: Response and Coordination. First aid and medical Emergency services Communication Case study - Day 5: Drills. Drill design Evaluation Plan updates Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23985 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23985 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 23986 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23986 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23987 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23987 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 23988 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23988 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23989 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23989 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 23990 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23990 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23991 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23991 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 23992 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23992 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 23993 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23993 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 23994 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23994 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 23995 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23995 - Amsterdam | 2027-06-28 to 2027-07-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 23996 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23996 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 23997 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23997 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 23998 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23998 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 23999 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-23999 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24000 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24000 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24001 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24001 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24002 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24002 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24003 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24003 - Paris | 2027-12-06 to 2027-12-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24004 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24004 ## Recovery Time Objectives and Continuity Requirements URL: https://smarthorizon.uk/course/recovery-time-objectives-and-continuity-requirements Brochure: https://smarthorizon.uk/course/recovery-time-objectives-and-continuity-requirements/brochure.pdf Course reference: recovery-time-objectives-and-continuity-requirements Catalogue record updated: 2026-10-25T19:52:08.508Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Recovery time objectives and recovery point objectives define how quickly activities and data must be restored after disruption. This course explains how to determine RTOs, RPOs and minimum service levels through business impact analysis, validate them with leadership, translate them into resource and IT requirements and test whether they can be met. Why attend: Unrealistic recovery objectives lead to underinvestment or wasted spending. You will learn to set objectives that reflect real business needs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Impact analysis exercises, objective-setting workshops, gap analysis and case studies. Target audience: This course is suitable for: Business continuity professionals IT disaster recovery managers Risk managers Department heads Auditors Destinations: Istanbul, Dubai, London, Cape Town, Rome, Vienna, Paris, Barcelona, Kuala Lumpur, Amsterdam, Frankfurt Course objectives: - Explain RTO, RPO and related concepts - Assess impacts of disruption over time - Set recovery objectives for activities and data - Define minimum service levels and resources - Translate objectives into IT and resource requirements - Test and validate recovery capability Target competencies: - Impact analysis - Objective setting - Requirement definition - Gap analysis - Validation Course outline: - Day 1: Recovery Objectives. RTO, RPO and MTPD Why they matter Common mistakes Exercise - Day 2: Impact Over Time. Impact categories Time-based analysis Dependencies Workshop - Day 3: Setting Objectives. Activity objectives Data objectives Leadership validation Exercise - Day 4: Requirements. Resources IT requirements Third parties Case study - Day 5: Validation. Capability gaps Testing Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24005 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24005 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24006 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24006 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24007 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24007 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24008 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24008 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24009 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24009 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24010 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24010 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24011 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24011 - Paris | 2027-04-26 to 2027-04-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24012 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24012 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24013 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24013 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24014 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24014 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24015 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24015 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24016 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24016 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24017 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24017 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24018 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24018 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24019 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24019 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24020 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24020 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24021 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24021 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24022 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24022 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24023 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24023 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24024 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24024 ## Disaster Recovery for IT Systems URL: https://smarthorizon.uk/course/disaster-recovery-for-it-systems Brochure: https://smarthorizon.uk/course/disaster-recovery-for-it-systems/brochure.pdf Course reference: disaster-recovery-for-it-systems Catalogue record updated: 2026-10-25T19:52:08.517Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: IT disaster recovery restores systems and data after outages, cyber attacks or site loss. This course covers DR planning: system criticality, recovery strategies, backup and replication, cloud recovery options, DR runbooks, testing, roles and integration with business continuity. Why attend: Many organisations discover their backups do not work only during a disaster. You will learn to build and test reliable IT recovery. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Strategy comparison exercises, runbook development, DR test planning and case studies. Target audience: This course is suitable for: IT managers and infrastructure staff Disaster recovery coordinators Business continuity managers IT auditors Cloud architects Destinations: Barcelona, Istanbul, Vienna, London, Cape Town, Dubai, Paris, Amsterdam, Rome, Kuala Lumpur, Frankfurt Course objectives: - Assess IT system criticality and dependencies - Select disaster recovery strategies - Design backup and replication approaches - Use cloud-based recovery options - Write DR runbooks - Plan and run DR tests Target competencies: - Criticality assessment - Recovery strategy - Backup design - Runbook writing - DR testing Course outline: - Day 1: Disaster Recovery. Threats to IT DR and continuity Objectives Exercise - Day 2: Strategies. Hot, warm and cold sites Replication Cloud recovery Workshop - Day 3: Backups. Backup design Immutable backups Restore testing Exercise - Day 4: Runbooks. Runbook structure Roles Communication Drafting - Day 5: Testing. Test types Running tests Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24025 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24025 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24026 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24026 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24027 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24027 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24028 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24028 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24029 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24029 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24030 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24030 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24031 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24031 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24032 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24032 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24033 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24033 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24034 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24034 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24035 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24035 - Kuala Lumpur | 2027-07-05 to 2027-07-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24036 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24036 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24037 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24037 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24038 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24038 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24039 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24039 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24040 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24040 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24041 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24041 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24042 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24042 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24043 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24043 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24044 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24044 ## Crisis Communication and Media Handling URL: https://smarthorizon.uk/course/crisis-communication-and-media-handling Brochure: https://smarthorizon.uk/course/crisis-communication-and-media-handling/brochure.pdf Course reference: crisis-communication-and-media-handling Catalogue record updated: 2026-10-25T19:52:08.527Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: During a crisis, communication can either contain the damage or make it worse. This course covers crisis communication: stakeholder mapping, holding statements, message development, media relations under pressure, social media monitoring and response, internal communication, spokesperson skills and post-crisis communication. Why attend: The public judges organisations by how they communicate in a crisis. You will learn to communicate quickly, clearly and credibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Crisis communication simulations, statement drafting, media interview practice and case studies. Target audience: This course is suitable for: Communication and PR managers Crisis team members Spokespeople Senior executives Social media managers Destinations: Dubai, Rome, London, Cape Town, Amsterdam, Kuala Lumpur, Vienna, Istanbul, Frankfurt, Barcelona, Paris Course objectives: - Map stakeholders and their information needs - Prepare holding statements and key messages - Handle media enquiries and interviews - Monitor and respond on social media - Communicate with employees during crises - Manage post-crisis communication Target competencies: - Message development - Media handling - Social media response - Internal communication - Spokesperson skills Course outline: - Day 1: Crisis Communication. Principles Case studies Stakeholder mapping Exercise - Day 2: Messages. Holding statements Key messages Approval processes Drafting workshop - Day 3: Media. Media expectations Interview skills Press conferences Practice - Day 4: Social Media. Monitoring Response strategies Misinformation Simulation - Day 5: Internal and Post-Crisis. Employee communication Recovery messages Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24045 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24045 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24046 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24046 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24047 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24047 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24048 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24048 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24049 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24049 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24050 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24050 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24051 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24051 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24052 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24052 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24053 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24053 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24054 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24054 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24055 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24055 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24056 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24056 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24057 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24057 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24058 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24058 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24059 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24059 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24060 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24060 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24061 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24061 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24062 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24062 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24063 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24063 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24064 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24064 ## Infectious Disease Outbreak Response for Employers URL: https://smarthorizon.uk/course/infectious-disease-outbreak-response-for-employers Brochure: https://smarthorizon.uk/course/infectious-disease-outbreak-response-for-employers/brochure.pdf Course reference: infectious-disease-outbreak-response-for-employers Catalogue record updated: 2026-10-25T19:52:08.537Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Outbreaks of infectious diseases can disrupt workforces and operations, as recent pandemics showed. This course helps employers prepare for and respond to outbreaks: risk assessment, workplace health measures, absence and remote work planning, communication, supply chain impacts, legal duties and recovery. Why attend: Employers who planned for outbreaks protected people and kept operating. You will learn practical measures for future health emergencies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario planning, policy development, case studies from recent pandemics and tabletop exercises. Target audience: This course is suitable for: HR and health and safety managers Business continuity managers Occupational health professionals Facility managers Senior managers Destinations: Vienna, Rome, Barcelona, Dubai, Cape Town, London, Amsterdam, Frankfurt, Istanbul, Paris, Kuala Lumpur Course objectives: - Assess outbreak risks for the organisation - Plan workplace health and hygiene measures - Prepare for high absence and remote working - Communicate clearly with employees - Manage supply chain and customer impacts - Meet legal duties and plan recovery Target competencies: - Health risk assessment - Workplace measures - Workforce planning - Communication - Continuity planning Course outline: - Day 1: Outbreak Risks. Lessons from pandemics Transmission basics Business impacts Exercise - Day 2: Workplace Measures. Hygiene and distancing Ventilation Vulnerable employees Workshop - Day 3: Workforce. Absence planning Remote working Critical roles Exercise - Day 4: Communication and Supply. Employee communication Misinformation Supply chain Case study - Day 5: Legal and Recovery. Legal duties Recovery planning Tabletop exercise Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24065 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24065 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24066 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24066 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24067 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24067 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24068 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24068 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24069 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24069 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24070 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24070 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24071 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24071 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24072 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24072 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24073 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24073 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24074 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24074 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24075 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24075 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24076 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24076 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24077 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24077 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24078 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24078 - Istanbul | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24079 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24079 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24080 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24080 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24081 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24081 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24082 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24082 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24083 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24083 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24084 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24084 ## Supply Chain Continuity Planning URL: https://smarthorizon.uk/course/supply-chain-continuity-planning Brochure: https://smarthorizon.uk/course/supply-chain-continuity-planning/brochure.pdf Course reference: supply-chain-continuity-planning Catalogue record updated: 2026-10-25T19:52:08.546Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Disruptions at suppliers can stop production as surely as internal failures. This course covers supply chain continuity: identifying critical suppliers and dependencies, assessing supplier continuity capability, contractual requirements, alternative sourcing, inventory buffers, monitoring and joint exercises with suppliers. Why attend: Many organisations discover supplier weaknesses only when supply stops. You will learn to build continuity into the supply chain. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Dependency mapping, supplier assessment exercises, case studies and planning workshops. Target audience: This course is suitable for: Supply chain and procurement managers Business continuity managers Risk managers Category managers Operations managers Destinations: Rome, Cape Town, Vienna, Dubai, London, Kuala Lumpur, Amsterdam, Istanbul, Barcelona, Frankfurt, Paris Course objectives: - Identify critical suppliers and dependencies - Assess supplier continuity capabilities - Include continuity requirements in contracts - Develop alternative sourcing and buffer strategies - Monitor supplier risks - Exercise continuity plans with suppliers Target competencies: - Dependency mapping - Supplier assessment - Contracting - Mitigation strategy - Joint exercising Course outline: - Day 1: Supply Chain Disruption. Disruption examples Continuity concepts Exercise Case study - Day 2: Critical Suppliers. Dependency mapping Criticality Multi-tier risks Workshop - Day 3: Supplier Capability. Assessment questionnaires Site reviews Contract requirements Exercise - Day 4: Mitigation. Dual sourcing Buffers Alternative logistics Exercise - Day 5: Monitoring and Exercises. Risk monitoring Joint exercises Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24085 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24085 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24086 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24086 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24087 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24087 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24088 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24088 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24089 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24089 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24090 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24090 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24091 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24091 - Kuala Lumpur | 2027-04-05 to 2027-04-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24092 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24092 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24093 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24093 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24094 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24094 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24095 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24095 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24096 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24096 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24097 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24097 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24098 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24098 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24099 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24099 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24100 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24100 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24101 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24101 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24102 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24102 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24103 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24103 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24104 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24104 ## Tabletop Exercise Facilitation URL: https://smarthorizon.uk/course/tabletop-exercise-facilitation Brochure: https://smarthorizon.uk/course/tabletop-exercise-facilitation/brochure.pdf Course reference: tabletop-exercise-facilitation Catalogue record updated: 2026-10-25T19:52:08.556Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Tabletop exercises let teams rehearse crisis and continuity plans safely. This course teaches how to design and facilitate effective tabletop exercises: setting objectives, writing realistic scenarios and injects, choosing participants, facilitation techniques, evaluation, debriefs and turning lessons into improvements. Why attend: Well-run exercises reveal gaps before real incidents do. You will learn to design and lead exercises that teams find valuable. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario design workshops, facilitation practice, evaluation exercises and peer feedback. Target audience: This course is suitable for: Business continuity and crisis managers Emergency planners Risk managers Trainers and facilitators HSE professionals Destinations: Rome, Dubai, Barcelona, Kuala Lumpur, Cape Town, Vienna, London, Amsterdam, Istanbul, Paris, Frankfurt Course objectives: - Set objectives for tabletop exercises - Design realistic scenarios and injects - Select and brief participants - Facilitate discussions effectively - Evaluate performance against objectives - Run debriefs and track improvement actions Target competencies: - Exercise design - Scenario writing - Facilitation - Evaluation - Debriefing Course outline: - Day 1: Exercise Programmes. Types of exercises Why tabletops Objectives Exercise - Day 2: Scenarios. Scenario development Injects Realism Workshop - Day 3: Preparation. Participants Logistics Briefing materials Exercise - Day 4: Facilitation. Facilitation techniques Managing dynamics Time Practice session - Day 5: Evaluation. Evaluation methods Debriefs Action tracking Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24105 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24105 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24106 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24106 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24107 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24107 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24108 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24108 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24109 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24109 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24110 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24110 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24111 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24111 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24112 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24112 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24113 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24113 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24114 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24114 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24115 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24115 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24116 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24116 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24117 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24117 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24118 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24118 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24119 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24119 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24120 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24120 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24121 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24121 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24122 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24122 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24123 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24123 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24124 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24124 ## Organisational Resilience Strategy URL: https://smarthorizon.uk/course/organisational-resilience-strategy Brochure: https://smarthorizon.uk/course/organisational-resilience-strategy/brochure.pdf Course reference: organisational-resilience-strategy Catalogue record updated: 2026-10-25T19:52:08.565Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisational resilience is the ability to anticipate, prepare for, respond to and adapt to change and disruption. This course covers resilience strategy: resilience frameworks, integrating risk, continuity, crisis, cyber and supply chain disciplines, leadership and culture, resilience capabilities, measurement and investment priorities. Why attend: Silos between risk, continuity and security weaken resilience. You will learn to build an integrated resilience strategy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework comparisons, capability assessments, case studies and strategy workshops. Target audience: This course is suitable for: Resilience and risk leaders Business continuity managers Security and cyber leaders Senior executives Strategy professionals Destinations: Cape Town, Kuala Lumpur, Rome, Vienna, Paris, Dubai, Barcelona, Istanbul, London, Frankfurt, Amsterdam Course objectives: - Explain organisational resilience concepts and standards - Integrate resilience disciplines - Assess resilience capabilities and maturity - Shape resilience culture and leadership - Prioritise resilience investments - Measure and report resilience Target competencies: - Resilience strategy - Integration - Capability assessment - Culture leadership - Investment prioritisation Course outline: - Day 1: Resilience Concepts. Definitions Standards Case studies Exercise - Day 2: Integration. Risk, continuity and crisis Cyber and supply chain Governance Workshop - Day 3: Capabilities. Capability assessment Maturity Gaps Exercise - Day 4: Culture and Leadership. Resilient culture Leadership roles Adaptation Case study - Day 5: Strategy. Investment priorities Measurement Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24125 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24125 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24126 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24126 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24127 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24127 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24128 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24128 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24129 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24129 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24130 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24130 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24131 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24131 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24132 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24132 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24133 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24133 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24134 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24134 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24135 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24135 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24136 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24136 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24137 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24137 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24138 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24138 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24139 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24139 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24140 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24140 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24141 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24141 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24142 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24142 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24143 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24143 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24144 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24144 ## Incident Command Systems URL: https://smarthorizon.uk/course/incident-command-systems Brochure: https://smarthorizon.uk/course/incident-command-systems/brochure.pdf Course reference: incident-command-systems Catalogue record updated: 2026-10-25T19:52:08.574Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Incident command systems provide a standard structure for managing emergencies of any size. This course covers ICS principles: command and control, span of control, functional sections, incident action planning, unified command with external agencies, resource management, communications and transition between response phases. Why attend: Confusion over who is in charge slows emergency response. You will learn a proven structure for coordinated incident management. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: ICS structure exercises, incident action plan workshops, multi-agency simulations and case studies. Target audience: This course is suitable for: Emergency response coordinators HSE managers Security managers Facility and operations managers Public safety officials Destinations: Dubai, Kuala Lumpur, Rome, Istanbul, Vienna, Cape Town, Amsterdam, Paris, Barcelona, London, Frankfurt Course objectives: - Explain incident command system principles - Establish command and functional sections - Apply span of control and organisation - Develop incident action plans - Work in unified command with external agencies - Manage resources and communications Target competencies: - Command structure - Action planning - Resource management - Multi-agency coordination - Communication Course outline: - Day 1: ICS Principles. History and purpose Core principles Roles Exercise - Day 2: Organisation. Command staff Sections Span of control Workshop - Day 3: Action Planning. Planning cycle Objectives Incident action plans Exercise - Day 4: Unified Command. External agencies Coordination Information sharing Simulation - Day 5: Resources and Transition. Resource tracking Communications Demobilisation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24145 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24145 - Kuala Lumpur | 2026-12-14 to 2026-12-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24146 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24146 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24147 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24147 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24148 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24148 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24149 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24149 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24150 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24150 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24151 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24151 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24152 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24152 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24153 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24153 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24154 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24154 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24155 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24155 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24156 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24156 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24157 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24157 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24158 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24158 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24159 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24159 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24160 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24160 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24161 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24161 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24162 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24162 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24163 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24163 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24164 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24164 ## Security Surveys and Site Assessments URL: https://smarthorizon.uk/course/security-surveys-and-site-assessments Brochure: https://smarthorizon.uk/course/security-surveys-and-site-assessments/brochure.pdf Course reference: security-surveys-and-site-assessments Catalogue record updated: 2026-10-25T19:52:08.583Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Security surveys identify vulnerabilities and recommend proportionate protective measures. This course covers planning and conducting security surveys: threat assessment, site characterisation, perimeter, access control, CCTV and lighting, procedures and guarding, risk rating, recommendations and reporting. Why attend: Security spending is wasted if it does not address real threats. You will learn to assess sites systematically and recommend effective measures. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Site survey practice, threat assessment exercises, case studies and report writing. Target audience: This course is suitable for: Security managers and officers Facility managers Risk managers Security consultants Loss prevention staff Destinations: Vienna, Rome, Cape Town, Dubai, Kuala Lumpur, Amsterdam, Barcelona, Istanbul, Paris, London, Frankfurt Course objectives: - Assess threats relevant to a site - Plan and conduct security surveys - Evaluate perimeter and access controls - Assess technical security systems - Review procedures and guarding - Rate risks and write recommendations Target competencies: - Threat assessment - Survey methods - Control evaluation - Risk rating - Report writing Course outline: - Day 1: Security Risk. Threats and vulnerabilities Risk concepts Survey purpose Exercise - Day 2: Planning Surveys. Scope Information gathering Checklists Workshop - Day 3: Physical Measures. Perimeter and access Lighting Barriers Site practice - Day 4: Systems and Procedures. CCTV and alarms Guarding Procedures Exercise - Day 5: Reporting. Risk rating Recommendations Report writing Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24165 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24165 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24166 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24166 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24167 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24167 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24168 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24168 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24169 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24169 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24170 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24170 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24171 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24171 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24172 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24172 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24173 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24173 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24174 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24174 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24175 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24175 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24176 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24176 - Paris | 2027-07-19 to 2027-07-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24177 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24177 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24178 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24178 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24179 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24179 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24180 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24180 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24181 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24181 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24182 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24182 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24183 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24183 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24184 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24184 ## Physical Security Management URL: https://smarthorizon.uk/course/physical-security-management Brochure: https://smarthorizon.uk/course/physical-security-management/brochure.pdf Course reference: physical-security-management Catalogue record updated: 2026-10-25T19:52:08.591Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Physical security protects people, assets and information from theft, intrusion and violence. This course covers physical security management: security strategy and policy, layered protection, access control, CCTV, alarms, guarding services, visitor and contractor management, incident response and measuring security performance. Why attend: Effective physical security balances protection, cost and convenience. You will learn to manage security programmes professionally. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Layered security design exercises, technology demonstrations, guard service management case studies and planning workshops. Target audience: This course is suitable for: Security managers and supervisors Facility managers Corporate security staff Risk managers Property managers Destinations: Dubai, Cape Town, Vienna, London, Amsterdam, Rome, Paris, Barcelona, Istanbul, Kuala Lumpur, Frankfurt Course objectives: - Develop physical security strategy and policy - Apply layered protection principles - Manage access control and visitor processes - Oversee CCTV and alarm systems - Manage guarding services and contracts - Respond to incidents and measure performance Target competencies: - Security strategy - Layered protection - Systems oversight - Contract management - Incident response Course outline: - Day 1: Security Management. Role of security Threats Policy Exercise - Day 2: Layered Protection. Deter, detect, delay, respond Perimeters Building security Workshop - Day 3: Access and Technology. Access control CCTV Alarms Demonstration - Day 4: Guarding and People. Guard services Visitors and contractors Training Case study - Day 5: Response and Performance. Incident response Security metrics Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24185 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24185 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24186 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24186 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24187 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24187 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24188 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24188 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24189 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24189 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24190 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24190 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24191 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24191 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24192 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24192 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24193 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24193 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24194 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24194 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24195 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24195 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24196 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24196 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24197 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24197 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24198 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24198 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24199 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24199 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24200 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24200 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24201 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24201 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24202 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24202 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24203 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24203 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24204 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24204 ## Travel Risk Management URL: https://smarthorizon.uk/course/travel-risk-management Brochure: https://smarthorizon.uk/course/travel-risk-management/brochure.pdf Course reference: travel-risk-management Catalogue record updated: 2026-10-25T19:52:08.600Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations have a duty of care to employees travelling for business, especially to higher-risk destinations. This course covers travel risk management: travel risk policies, destination risk assessment, pre-travel briefings, approvals, tracking travellers, medical and security assistance, incident response and evacuation planning. Why attend: Incidents abroad can quickly become crises. You will learn to protect travelling employees effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Destination assessment exercises, policy development, incident scenarios and case studies. Target audience: This course is suitable for: Travel and security managers HR managers HSE professionals Executive assistants arranging travel Business continuity managers Destinations: Dubai, Vienna, Istanbul, Rome, Cape Town, Kuala Lumpur, Frankfurt, London, Paris, Barcelona, Amsterdam Course objectives: - Explain duty of care for travelling employees - Develop travel risk policies - Assess destination risks - Prepare travellers with briefings and training - Track travellers and provide assistance - Respond to incidents and plan evacuations Target competencies: - Policy design - Risk assessment - Traveller preparation - Incident response - Evacuation planning Course outline: - Day 1: Duty of Care. Legal and moral duties Travel risks Case studies Exercise - Day 2: Policy and Approval. Travel risk policy Risk ratings Approvals Workshop - Day 3: Preparation. Briefings Training Medical preparation Exercise - Day 4: Tracking and Assistance. Traveller tracking Assistance providers Communication Case study - Day 5: Incidents and Evacuation. Incident response Evacuation planning Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24205 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24205 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24206 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24206 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24207 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24207 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24208 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24208 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24209 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24209 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24210 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24210 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24211 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24211 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24212 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24212 - Frankfurt | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24213 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24213 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24214 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24214 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24215 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24215 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24216 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24216 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24217 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24217 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24218 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24218 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24219 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24219 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24220 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24220 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24221 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24221 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24222 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24222 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24223 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24223 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24224 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24224 ## Ransomware Readiness and Recovery URL: https://smarthorizon.uk/course/ransomware-readiness-and-recovery Brochure: https://smarthorizon.uk/course/ransomware-readiness-and-recovery/brochure.pdf Course reference: ransomware-readiness-and-recovery Catalogue record updated: 2026-10-25T19:52:08.609Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Ransomware attacks can halt operations within hours and threaten sensitive data. This course covers ransomware readiness: how attacks unfold, prevention controls, backup and recovery design, incident response playbooks, decision making on ransom demands, legal and regulatory duties, communication and recovery. Why attend: Organisations that prepare for ransomware recover faster and pay less. You will learn practical readiness and response measures. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Attack walkthroughs, readiness assessments, playbook development and crisis simulations. Target audience: This course is suitable for: IT and security managers Business continuity managers Crisis team members Risk and compliance professionals Senior executives Destinations: Amsterdam, Cape Town, Kuala Lumpur, Dubai, Barcelona, Vienna, Rome, Paris, London, Frankfurt, Istanbul Course objectives: - Explain how ransomware attacks unfold - Implement key preventive controls - Design backups resilient to ransomware - Develop ransomware response playbooks - Make informed decisions under extortion - Manage legal, communication and recovery steps Target competencies: - Threat understanding - Preventive controls - Backup resilience - Incident response - Crisis decision making Course outline: - Day 1: Ransomware Threat. Attack life cycle Case studies Impacts Exercise - Day 2: Prevention. Access and patching Email and endpoint Segmentation Workshop - Day 3: Backups. Immutable and offline backups Restore testing Recovery priorities Exercise - Day 4: Response. Playbooks Containment Ransom decisions Simulation - Day 5: Legal and Recovery. Notification duties Communication Recovery and lessons Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24225 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24225 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24226 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24226 - Kuala Lumpur | 2027-01-04 to 2027-01-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24227 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24227 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24228 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24228 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24229 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24229 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24230 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24230 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24231 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24231 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24232 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24232 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24233 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24233 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24234 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24234 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24235 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24235 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24236 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24236 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24237 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24237 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24238 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24238 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24239 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24239 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24240 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24240 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24241 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24241 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24242 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24242 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24243 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24243 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24244 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24244 ## Kidnap and Ransom Risk Awareness URL: https://smarthorizon.uk/course/kidnap-and-ransom-risk-awareness Brochure: https://smarthorizon.uk/course/kidnap-and-ransom-risk-awareness/brochure.pdf Course reference: kidnap-and-ransom-risk-awareness Catalogue record updated: 2026-10-25T19:52:08.618Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Staff working in some regions face risks of kidnap and extortion. This course raises awareness of kidnap and ransom risks: types of kidnapping, risk indicators, personal security behaviours, travel and residence security, what to do if taken, organisational crisis response and the role of specialist responders and insurance. Why attend: Awareness and preparation reduce the risk and improve outcomes. You will learn practical measures for individuals and organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Expert briefings, scenario discussions, personal security planning and case studies. Target audience: This course is suitable for: Staff travelling to high-risk regions Security managers HR and duty of care managers NGO field staff Executives and their teams Destinations: Kuala Lumpur, Dubai, London, Vienna, Rome, Frankfurt, Cape Town, Paris, Istanbul, Amsterdam, Barcelona Course objectives: - Explain types and patterns of kidnapping - Recognise risk indicators and hostile surveillance - Apply personal security behaviours - Secure travel and residences - Understand survival behaviours if taken - Prepare organisational response and support Target competencies: - Threat awareness - Personal security - Travel security - Crisis response - Support planning Course outline: - Day 1: Kidnap Risks. Types of kidnap Global patterns Case studies Exercise - Day 2: Indicators. Targeting and surveillance Risk indicators Profile management Workshop - Day 3: Personal Security. Routines and movement Residence security Communication Exercise - Day 4: If Taken. Survival behaviours Captivity Release Discussion - Day 5: Organisational Response. Crisis teams Specialist responders Family support Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-16 to 2026-11-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24245 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24245 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24246 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24246 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24247 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24247 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24248 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24248 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24249 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24249 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24250 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24250 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24251 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24251 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24252 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24252 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24253 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24253 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24254 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24254 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24255 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24255 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24256 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24256 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24257 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24257 - Amsterdam | 2027-08-09 to 2027-08-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24258 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24258 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24259 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24259 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24260 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24260 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24261 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24261 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24262 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24262 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24263 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24263 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24264 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24264 ## Event Safety and Crowd Management URL: https://smarthorizon.uk/course/event-safety-and-crowd-management Brochure: https://smarthorizon.uk/course/event-safety-and-crowd-management/brochure.pdf Course reference: event-safety-and-crowd-management Catalogue record updated: 2026-10-25T19:52:08.627Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Concerts, conferences, sports events and festivals bring large crowds and specific safety risks. This course covers event safety and crowd management: risk assessment, venue capacity and layout, ingress and egress, crowd dynamics, stewarding, medical provision, communication, emergency plans and working with authorities. Why attend: Crowd incidents can escalate rapidly with tragic results. You will learn to plan events that are safe and enjoyable. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Crowd dynamics case studies, site planning exercises, emergency scenario workshops and checklists. Target audience: This course is suitable for: Event organisers and managers Venue managers Security and safety officers Local authority event staff Stewarding supervisors Destinations: Paris, Istanbul, Rome, Kuala Lumpur, Vienna, London, Barcelona, Dubai, Frankfurt, Cape Town, Amsterdam Course objectives: - Assess event safety risks - Plan venue capacity and layout - Manage ingress, circulation and egress - Understand crowd dynamics and warning signs - Organise stewarding, medical and communication - Prepare and coordinate emergency plans Target competencies: - Event risk assessment - Capacity planning - Crowd monitoring - Stewarding management - Emergency coordination Course outline: - Day 1: Event Safety. Event types Legal duties Major incident lessons Case study - Day 2: Planning. Risk assessment Capacity and layout Licences and approvals Workshop - Day 3: Crowd Management. Crowd dynamics Ingress and egress Monitoring Exercise - Day 4: Operations. Stewarding Medical provision Communication Exercise - Day 5: Emergencies. Emergency plans Authorities Debrief Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-23 to 2026-11-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24265 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24265 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24266 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24266 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24267 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24267 - Kuala Lumpur | 2027-02-01 to 2027-02-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24268 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24268 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24269 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24269 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24270 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24270 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24271 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24271 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24272 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24272 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24273 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24273 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24274 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24274 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24275 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24275 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24276 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24276 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24277 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24277 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24278 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24278 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24279 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24279 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24280 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24280 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24281 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24281 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24282 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24282 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24283 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24283 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24284 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24284 ## Critical Infrastructure Protection URL: https://smarthorizon.uk/course/critical-infrastructure-protection Brochure: https://smarthorizon.uk/course/critical-infrastructure-protection/brochure.pdf Course reference: critical-infrastructure-protection Catalogue record updated: 2026-10-25T19:52:08.635Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Energy, water, transport, telecoms and healthcare infrastructure are essential to society and attractive targets. This course covers critical infrastructure protection: identifying critical assets and interdependencies, threat assessment including cyber-physical risks, protective measures, resilience, regulation and public-private cooperation. Why attend: Failure of critical infrastructure can cascade across society. You will learn approaches used to protect and strengthen it. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Interdependency mapping, threat scenarios, case studies and resilience planning. Target audience: This course is suitable for: Infrastructure operators and managers Security and resilience managers Government officials Utility engineers Risk managers Destinations: Rome, Barcelona, Vienna, Dubai, London, Amsterdam, Istanbul, Frankfurt, Kuala Lumpur, Paris, Cape Town Course objectives: - Identify critical assets and services - Map infrastructure interdependencies - Assess physical and cyber threats - Select protective and resilience measures - Understand regulatory frameworks - Strengthen public-private cooperation Target competencies: - Criticality assessment - Interdependency analysis - Threat assessment - Resilience planning - Stakeholder cooperation Course outline: - Day 1: Critical Infrastructure. Sectors Societal impact Case studies Exercise - Day 2: Interdependencies. Mapping Cascading failures Scenarios Workshop - Day 3: Threats. Physical threats Cyber-physical risks Insiders Exercise - Day 4: Protection and Resilience. Protective measures Redundancy Recovery Case study - Day 5: Governance. Regulation Information sharing Exercises Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24285 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24285 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24286 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24286 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24287 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24287 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24288 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24288 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24289 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24289 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24290 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24290 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24291 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24291 - Istanbul | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24292 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24292 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24293 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24293 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24294 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24294 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24295 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24295 - Paris | 2027-07-12 to 2027-07-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24296 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24296 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24297 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24297 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24298 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24298 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24299 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24299 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24300 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24300 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24301 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24301 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24302 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24302 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24303 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24303 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24304 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24304 ## Fire Safety Management URL: https://smarthorizon.uk/course/fire-safety-management Brochure: https://smarthorizon.uk/course/fire-safety-management/brochure.pdf Course reference: fire-safety-management Catalogue record updated: 2026-10-25T19:52:08.643Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Fire safety management prevents fires and protects people when they occur. This course covers fire risk assessment, fire prevention, means of escape, detection and alarm, fire fighting equipment, fire wardens, evacuation drills, hot work control, contractor management and legal compliance. Why attend: Most workplace fires are preventable. You will learn to manage fire safety systematically and meet legal duties. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Fire risk assessment practice, case studies of fires, evacuation planning and checklist development. Target audience: This course is suitable for: Fire safety officers and managers Facility managers HSE professionals Fire wardens Building managers Destinations: Barcelona, Rome, Vienna, Istanbul, London, Cape Town, Amsterdam, Dubai, Frankfurt, Kuala Lumpur, Paris Course objectives: - Explain fire science and fire hazards - Conduct fire risk assessments - Implement fire prevention measures - Maintain means of escape and protection systems - Organise fire wardens and evacuation drills - Control hot work and contractors Target competencies: - Fire risk assessment - Prevention - Evacuation planning - System oversight - Compliance Course outline: - Day 1: Fire Safety Basics. Fire science Causes of fires Legal duties Case study - Day 2: Risk Assessment. Assessment steps Hazards and people at risk Recording Workshop - Day 3: Prevention and Protection. Prevention measures Means of escape Detection and fire fighting Exercise - Day 4: People. Fire wardens Drills Vulnerable people Exercise - Day 5: Control and Compliance. Hot work Contractors Records Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24305 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24305 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24306 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24306 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24307 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24307 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24308 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24308 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24309 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24309 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24310 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24310 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24311 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24311 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24312 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24312 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24313 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24313 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24314 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24314 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24315 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24315 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24316 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24316 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24317 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24317 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24318 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24318 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24319 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24319 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24320 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24320 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24321 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24321 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24322 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24322 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24323 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24323 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24324 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24324 ## High-Rise Building Emergency Procedures URL: https://smarthorizon.uk/course/high-rise-building-emergency-procedures Brochure: https://smarthorizon.uk/course/high-rise-building-emergency-procedures/brochure.pdf Course reference: high-rise-building-emergency-procedures Catalogue record updated: 2026-10-25T19:52:08.652Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Tall buildings present special challenges for fire safety, evacuation and emergency response. This course covers high-rise emergency management: building systems, fire strategy, phased and full evacuation, refuge areas, lifts in emergencies, occupants with disabilities, fire warden organisation and coordination with fire services. Why attend: Evacuation decisions in high-rise buildings must be right and fast. You will learn procedures tailored to tall buildings. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Building strategy reviews, evacuation planning exercises, case studies of high-rise incidents and drills design. Target audience: This course is suitable for: Building and facility managers Fire safety managers Security managers Fire wardens Property managers Destinations: London, Paris, Dubai, Vienna, Amsterdam, Istanbul, Rome, Frankfurt, Barcelona, Cape Town, Kuala Lumpur Course objectives: - Understand high-rise building systems and fire strategy - Plan phased and full evacuation - Manage refuge areas and evacuation lifts - Support occupants with disabilities - Organise fire wardens across floors - Coordinate with fire and rescue services Target competencies: - Fire strategy understanding - Evacuation planning - Warden organisation - Inclusive planning - Coordination Course outline: - Day 1: High-Rise Challenges. Building characteristics Incident lessons Regulations Case study - Day 2: Building Systems. Fire strategy Detection and suppression Smoke control Workshop - Day 3: Evacuation. Phased evacuation Refuge areas Lifts Exercise - Day 4: People. Disabled occupants Personal emergency evacuation plans Wardens Exercise - Day 5: Coordination. Fire service liaison Drills Plan updates Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24325 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24325 - Paris | 2026-11-30 to 2026-12-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24326 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24326 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24327 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24327 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24328 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24328 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24329 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24329 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24330 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24330 - Istanbul | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24331 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24331 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24332 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24332 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24333 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24333 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24334 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24334 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24335 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24335 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24336 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24336 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24337 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24337 - Kuala Lumpur | 2027-08-02 to 2027-08-06 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24338 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24338 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24339 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24339 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24340 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24340 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24341 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24341 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24342 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24342 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24343 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24343 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24344 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24344 ## Hostile Environment Awareness URL: https://smarthorizon.uk/course/hostile-environment-awareness Brochure: https://smarthorizon.uk/course/hostile-environment-awareness/brochure.pdf Course reference: hostile-environment-awareness Catalogue record updated: 2026-10-25T19:52:08.660Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Staff deployed to conflict zones, unstable regions or disaster areas face threats such as violence, crime and civil unrest. This course builds hostile environment awareness: situational awareness, personal security planning, checkpoints, vehicle movement, communications, medical emergencies, detention and evacuation. Why attend: Preparation and awareness greatly improve safety in hostile environments. You will learn practical security behaviours for difficult locations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Expert briefings, scenario exercises, security planning and case studies. Target audience: This course is suitable for: NGO and humanitarian staff Journalists and media teams Engineers working in unstable regions Security managers Government and contractor staff Destinations: Vienna, Barcelona, London, Rome, Istanbul, Dubai, Cape Town, Kuala Lumpur, Amsterdam, Frankfurt, Paris Course objectives: - Assess threats in hostile environments - Apply situational awareness techniques - Plan secure movement and accommodation - Handle checkpoints and confrontations - Respond to medical and security emergencies - Prepare for detention and evacuation scenarios Target competencies: - Threat assessment - Situational awareness - Movement planning - Emergency response - Personal resilience Course outline: - Day 1: Hostile Environments. Threat types Context analysis Case studies Exercise - Day 2: Awareness. Situational awareness Surveillance indicators Low profile Workshop - Day 3: Movement. Vehicle security Checkpoints Routes Scenario - Day 4: Emergencies. Medical emergencies Attacks and crossfire Civil unrest Exercise - Day 5: Detention and Evacuation. Detention Evacuation Personal resilience Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24345 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24345 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24346 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24346 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24347 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24347 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24348 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24348 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24349 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24349 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24350 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24350 - Istanbul | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24351 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24351 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24352 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24352 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24353 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24353 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24354 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24354 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24355 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24355 - Kuala Lumpur | 2027-07-05 to 2027-07-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24356 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24356 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24357 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24357 - Amsterdam | 2027-08-16 to 2027-08-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24358 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24358 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24359 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24359 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24360 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24360 - Paris | 2027-10-11 to 2027-10-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24361 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24361 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24362 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24362 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24363 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24363 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24364 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24364 ## Situational Awareness for Crisis Teams URL: https://smarthorizon.uk/course/situational-awareness-for-crisis-teams Brochure: https://smarthorizon.uk/course/situational-awareness-for-crisis-teams/brochure.pdf Course reference: situational-awareness-for-crisis-teams Catalogue record updated: 2026-10-25T19:52:08.670Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Crisis teams can only make good decisions if they share an accurate picture of what is happening. This course teaches situational awareness for crisis teams: information gathering, verification, common operating pictures, dashboards and maps, managing uncertainty and rumours, briefing techniques and avoiding tunnel vision. Why attend: Poor situational awareness leads to wrong decisions in crises. You will learn methods to build and maintain a shared picture. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Information management simulations, briefing practice, dashboard design and case studies. Target audience: This course is suitable for: Crisis team members and coordinators Emergency operations staff Business continuity managers Security managers Communication staff Destinations: Frankfurt, Kuala Lumpur, Rome, Dubai, Paris, Vienna, Cape Town, London, Amsterdam, Barcelona, Istanbul Course objectives: - Explain levels of situational awareness - Gather and verify incident information - Build common operating pictures - Use dashboards and maps for crisis teams - Manage uncertainty, rumours and information overload - Brief decision makers effectively Target competencies: - Information management - Verification - Visualisation - Briefing - Critical thinking Course outline: - Day 1: Situational Awareness. Perception, comprehension and projection Failures in crises Case study Exercise - Day 2: Information Gathering. Sources Verification Logging Workshop - Day 3: Common Operating Picture. Dashboards Maps Status boards Exercise - Day 4: Uncertainty. Rumours and misinformation Assumptions Tunnel vision Simulation - Day 5: Briefing. Briefing formats Decision support Handover Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24365 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24365 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24366 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24366 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24367 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24367 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24368 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24368 - Paris | 2027-02-15 to 2027-02-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24369 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24369 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24370 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24370 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24371 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24371 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24372 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24372 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24373 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24373 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24374 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24374 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24375 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24375 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24376 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24376 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24377 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24377 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24378 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24378 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24379 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24379 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24380 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24380 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24381 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24381 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24382 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24382 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24383 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24383 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24384 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24384 ## Reputation Management in a Crisis URL: https://smarthorizon.uk/course/reputation-management-in-a-crisis Brochure: https://smarthorizon.uk/course/reputation-management-in-a-crisis/brochure.pdf Course reference: reputation-management-in-a-crisis Catalogue record updated: 2026-10-25T19:52:08.679Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A crisis tests an organisation’s reputation more than any advertising campaign. This course covers protecting reputation during crises: understanding stakeholder expectations, values-based decisions, transparency and accountability, apologies, engaging critics, social media dynamics and rebuilding trust afterwards. Why attend: How an organisation behaves in a crisis defines its reputation for years. You will learn to protect trust when it matters most. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of reputational crises, decision simulations, statement exercises and stakeholder role plays. Target audience: This course is suitable for: Senior executives Communication and PR leaders Crisis team members Legal and compliance advisers Board members Destinations: Vienna, Dubai, Rome, London, Cape Town, Istanbul, Paris, Barcelona, Amsterdam, Frankfurt, Kuala Lumpur Course objectives: - Assess reputational impacts of crises - Make values-based decisions under pressure - Communicate with transparency and accountability - Use apologies appropriately - Engage critics and stakeholders - Rebuild trust after the crisis Target competencies: - Reputation assessment - Values-based decisions - Transparent communication - Stakeholder engagement - Trust rebuilding Course outline: - Day 1: Reputation at Risk. Reputation and crises Case studies Stakeholders Exercise - Day 2: Decisions. Values-based choices Legal versus reputational advice Simulation Discussion - Day 3: Communication. Transparency Accountability Apologies Workshop - Day 4: Stakeholders. Critics and activists Social media Regulators Role play - Day 5: Rebuilding Trust. Actions over words Long-term recovery Measuring trust Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24385 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24385 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24386 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24386 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24387 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24387 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24388 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24388 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24389 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24389 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24390 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24390 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24391 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24391 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24392 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24392 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24393 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24393 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24394 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24394 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24395 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24395 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24396 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24396 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24397 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24397 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24398 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24398 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24399 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24399 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24400 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24400 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24401 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24401 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24402 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24402 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24403 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24403 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24404 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24404 ## Business Continuity for Financial Institutions URL: https://smarthorizon.uk/course/business-continuity-for-financial-institutions Brochure: https://smarthorizon.uk/course/business-continuity-for-financial-institutions/brochure.pdf Course reference: business-continuity-for-financial-institutions Catalogue record updated: 2026-10-25T19:52:08.688Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Banks, insurers and payment providers must maintain critical services through disruption and meet strict regulatory expectations on operational resilience. This course covers important business services, impact tolerances, mapping, scenario testing, third-party resilience, cyber resilience, regulatory reporting and governance. Why attend: Regulators now expect firms to stay within defined impact tolerances. You will learn how to meet operational resilience requirements. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Regulatory briefings, service mapping exercises, scenario testing workshops and case studies. Target audience: This course is suitable for: Operational resilience and continuity managers Risk and compliance professionals IT and operations leaders Internal auditors in finance Senior managers Destinations: Vienna, Dubai, Istanbul, Cape Town, Frankfurt, London, Rome, Barcelona, Paris, Amsterdam, Kuala Lumpur Course objectives: - Explain operational resilience regulation - Identify important business services - Set impact tolerances - Map people, processes, technology and third parties - Test severe but plausible scenarios - Govern and report operational resilience Target competencies: - Service identification - Impact tolerance setting - Mapping - Scenario testing - Regulatory reporting Course outline: - Day 1: Operational Resilience. Regulatory expectations Concepts Case studies Exercise - Day 2: Important Services. Identifying services Impact tolerances Customer harm Workshop - Day 3: Mapping. Resource mapping Third parties Vulnerabilities Exercise - Day 4: Scenario Testing. Severe but plausible scenarios Testing methods Remediation Exercise - Day 5: Governance. Board oversight Self-assessments Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24405 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24405 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24406 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24406 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24407 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24407 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24408 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24408 - Frankfurt | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24409 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24409 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24410 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24410 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24411 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24411 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24412 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24412 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24413 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24413 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24414 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24414 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24415 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24415 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24416 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24416 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24417 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24417 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24418 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24418 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24419 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24419 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24420 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24420 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24421 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24421 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24422 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24422 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24423 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24423 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24424 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24424 ## Business Continuity for Healthcare URL: https://smarthorizon.uk/course/business-continuity-for-healthcare Brochure: https://smarthorizon.uk/course/business-continuity-for-healthcare/brochure.pdf Course reference: business-continuity-for-healthcare Catalogue record updated: 2026-10-25T19:52:08.697Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hospitals and healthcare providers must continue caring for patients during power cuts, IT failures, surges and disasters. This course covers healthcare continuity: critical clinical services, surge capacity, utilities and medical gases, IT and records downtime, supply chains, staffing, evacuation of patients and coordination with health authorities. Why attend: In healthcare, disruption can directly endanger lives. You will learn continuity planning adapted to clinical environments. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Healthcare scenario workshops, downtime procedure design, case studies and tabletop exercises. Target audience: This course is suitable for: Hospital emergency planners Healthcare managers Nursing and clinical leaders Facility and engineering managers Health authority staff Destinations: Dubai, Amsterdam, Frankfurt, Vienna, London, Barcelona, Istanbul, Rome, Paris, Cape Town, Kuala Lumpur Course objectives: - Identify critical clinical and support services - Plan for surge capacity - Prepare for utility and medical gas failures - Develop IT and records downtime procedures - Plan staffing and supply continuity - Coordinate patient evacuation and external agencies Target competencies: - Clinical continuity planning - Surge planning - Downtime procedures - Coordination - Exercising Course outline: - Day 1: Healthcare Disruption. Types of disruption Patient safety impact Case studies Exercise - Day 2: Critical Services. Service prioritisation Surge capacity Mutual aid Workshop - Day 3: Utilities and IT. Power and medical gases IT downtime Records Exercise - Day 4: Staff and Supplies. Staffing continuity Supplies and pharmacy Contracts Case study - Day 5: Evacuation and Coordination. Patient evacuation Health authorities Tabletop exercise Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24425 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24425 - Amsterdam | 2026-11-30 to 2026-12-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24426 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24426 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24427 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24427 - Vienna | 2027-01-25 to 2027-01-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24428 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24428 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24429 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24429 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24430 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24430 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24431 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24431 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24432 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24432 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24433 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24433 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24434 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24434 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24435 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24435 - Paris | 2027-06-28 to 2027-07-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24436 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24436 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24437 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24437 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24438 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24438 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24439 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24439 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24440 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24440 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24441 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24441 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24442 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24442 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24443 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24443 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24444 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24444 ## Recovery Planning After Major Incidents URL: https://smarthorizon.uk/course/recovery-planning-after-major-incidents Brochure: https://smarthorizon.uk/course/recovery-planning-after-major-incidents/brochure.pdf Course reference: recovery-planning-after-major-incidents Catalogue record updated: 2026-10-25T19:52:08.706Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: After the immediate response to a major incident, organisations face a long recovery of operations, assets, people and reputation. This course covers recovery planning: recovery governance, damage and needs assessment, prioritising restoration, insurance and funding, supporting staff and communities, building back better and capturing lessons. Why attend: Recovery often takes far longer than response and needs its own plan. You will learn to lead structured, effective recovery. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Recovery case studies, planning workshops, prioritisation exercises and lessons-learned reviews. Target audience: This course is suitable for: Business continuity and recovery managers Senior executives Facility and operations managers Public sector emergency managers Risk and insurance managers Destinations: Dubai, Cape Town, Vienna, Amsterdam, Rome, Istanbul, London, Paris, Barcelona, Frankfurt, Kuala Lumpur Course objectives: - Establish recovery governance and structures - Assess damage, impacts and needs - Prioritise restoration of services and assets - Manage insurance claims and recovery funding - Support staff, customers and communities - Build back better and capture lessons Target competencies: - Recovery planning - Impact assessment - Prioritisation - Stakeholder support - Learning Course outline: - Day 1: From Response to Recovery. Recovery phases Transition from response Case studies Exercise - Day 2: Assessment. Damage assessment Needs assessment Data gathering Workshop - Day 3: Prioritisation. Restoration priorities Interim arrangements Resources Exercise - Day 4: Funding and People. Insurance claims Funding sources Staff and community support Case study - Day 5: Building Back Better. Resilient rebuilding Lessons learned Recovery plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24445 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24445 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24446 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24446 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24447 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24447 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24448 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24448 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24449 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24449 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24450 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24450 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24451 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24451 - Istanbul | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24452 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24452 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24453 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24453 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24454 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24454 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24455 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24455 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24456 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24456 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24457 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24457 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24458 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24458 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24459 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24459 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24460 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24460 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24461 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24461 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24462 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24462 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24463 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24463 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24464 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24464 ## Access Control Systems and Visitor Management URL: https://smarthorizon.uk/course/access-control-systems-and-visitor-management Brochure: https://smarthorizon.uk/course/access-control-systems-and-visitor-management/brochure.pdf Course reference: access-control-systems-and-visitor-management Catalogue record updated: 2026-10-25T19:52:08.715Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Controlling who enters buildings and sensitive areas is a cornerstone of security. This course covers access control and visitor management: access policies and zoning, card and biometric systems, integration with CCTV and alarms, visitor and contractor processes, credential management, audits and system administration. Why attend: Weak access control undermines every other security measure. You will learn to design and manage access control effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Zoning design exercises, system demonstrations, process mapping and audit case studies. Target audience: This course is suitable for: Security managers and officers Facility managers IT and security system administrators Reception and front-of-house managers Risk managers Destinations: Cape Town, London, Barcelona, Amsterdam, Rome, Paris, Vienna, Dubai, Kuala Lumpur, Frankfurt, Istanbul Course objectives: - Develop access control policies and zones - Compare access technologies including biometrics - Integrate access control with other security systems - Design visitor and contractor processes - Manage credentials and access rights - Audit access control effectiveness Target competencies: - Zoning design - Technology selection - Process design - Credential management - Auditing Course outline: - Day 1: Access Control Principles. Purpose Zoning Policies Exercise - Day 2: Technologies. Cards and readers Biometrics Mobile credentials Demonstration - Day 3: Integration. CCTV and alarms Lockdown Data and privacy Workshop - Day 4: Visitors and Contractors. Visitor processes Contractor access Escorting Exercise - Day 5: Administration. Credential life cycle Access reviews Audits Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24465 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24465 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24466 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24466 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24467 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24467 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24468 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24468 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24469 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24469 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24470 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24470 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24471 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24471 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24472 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24472 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24473 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24473 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24474 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24474 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24475 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24475 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24476 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24476 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24477 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24477 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24478 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24478 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24479 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24479 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24480 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24480 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24481 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24481 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24482 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24482 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24483 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24483 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24484 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24484 ## Conflict De-escalation for Front-Line Staff URL: https://smarthorizon.uk/course/conflict-de-escalation-for-front-line-staff Brochure: https://smarthorizon.uk/course/conflict-de-escalation-for-front-line-staff/brochure.pdf Course reference: conflict-de-escalation-for-front-line-staff Catalogue record updated: 2026-10-25T19:52:08.724Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Front-line staff in reception, customer service, healthcare, transport and security increasingly face aggressive behaviour. This course teaches de-escalation: recognising warning signs, managing personal stress, verbal and non-verbal techniques, setting boundaries, team responses, when to withdraw and post-incident support and reporting. Why attend: Skilled de-escalation prevents many incidents from becoming violent. You will learn practical techniques to stay safe and calm. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario-based role plays, body language practice, case discussions and team response drills. Target audience: This course is suitable for: Customer service and reception staff Security officers Healthcare and social care staff Transport and hospitality staff Public service front-line workers Destinations: Vienna, London, Barcelona, Cape Town, Amsterdam, Dubai, Rome, Frankfurt, Istanbul, Kuala Lumpur, Paris Course objectives: - Recognise signs of escalating aggression - Manage your own stress responses - Use verbal and non-verbal de-escalation techniques - Set clear and respectful boundaries - Coordinate team responses and know when to withdraw - Report incidents and access support Target competencies: - Risk recognition - Self-control - De-escalation - Boundary setting - Incident reporting Course outline: - Day 1: Understanding Aggression. Causes of aggression Warning signs Personal triggers Exercise - Day 2: Self-Management. Stress response Staying calm Positioning and safety Practice - Day 3: De-escalation Techniques. Verbal techniques Body language Empathy Role plays - Day 4: Boundaries and Teams. Setting limits Team responses Withdrawal Scenario practice - Day 5: After Incidents. Reporting Support Learning Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24485 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24485 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24486 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24486 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24487 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24487 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24488 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24488 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24489 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24489 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24490 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24490 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24491 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24491 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24492 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24492 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24493 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24493 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24494 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24494 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24495 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24495 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24496 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24496 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24497 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24497 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24498 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24498 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24499 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24499 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24500 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24500 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24501 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24501 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24502 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24502 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24503 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24503 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24504 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24504 ## Emergency Logistics and Resource Coordination URL: https://smarthorizon.uk/course/emergency-logistics-and-resource-coordination Brochure: https://smarthorizon.uk/course/emergency-logistics-and-resource-coordination/brochure.pdf Course reference: emergency-logistics-and-resource-coordination Catalogue record updated: 2026-10-25T19:52:08.732Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Emergencies demand rapid mobilisation of people, equipment and supplies. This course covers emergency logistics and resource coordination: resource inventories, mutual aid agreements, staging areas, transport and distribution, tracking resources, coordinating with partners and demobilisation. Why attend: Resources that arrive late or in the wrong place cost lives and money. You will learn to coordinate resources efficiently in emergencies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Resource planning exercises, staging area design, coordination simulations and case studies. Target audience: This course is suitable for: Emergency managers Logistics coordinators Public safety officials NGO logistics staff Business continuity managers Destinations: London, Dubai, Rome, Vienna, Frankfurt, Paris, Istanbul, Cape Town, Barcelona, Amsterdam, Kuala Lumpur Course objectives: - Plan emergency resource requirements - Maintain resource inventories and mutual aid agreements - Organise staging and distribution - Track resources during response - Coordinate with partner organisations - Demobilise and recover resources Target competencies: - Resource planning - Coordination - Distribution - Tracking - Demobilisation Course outline: - Day 1: Emergency Logistics. Principles Challenges Case studies Exercise - Day 2: Planning Resources. Resource typing Inventories Mutual aid Workshop - Day 3: Staging and Distribution. Staging areas Transport Distribution points Exercise - Day 4: Tracking and Coordination. Resource tracking Partners Information sharing Simulation - Day 5: Demobilisation. Release of resources Recovery Lessons Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24505 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24505 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24506 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24506 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24507 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24507 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24508 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24509 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24509 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24510 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24510 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24511 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24511 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24512 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24512 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24513 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24513 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24514 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24514 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24515 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24515 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24516 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24516 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24517 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24517 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24518 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24519 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24519 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24520 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24520 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24521 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24521 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24522 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24522 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24523 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24523 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24524 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24524 ## Climate Resilience and Business Adaptation URL: https://smarthorizon.uk/course/climate-resilience-and-business-adaptation Brochure: https://smarthorizon.uk/course/climate-resilience-and-business-adaptation/brochure.pdf Course reference: climate-resilience-and-business-adaptation Catalogue record updated: 2026-10-25T19:52:08.740Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Extreme heat, floods, storms and water scarcity increasingly disrupt operations and supply chains. This course helps organisations adapt: climate hazard assessment, vulnerability of sites and supply chains, adaptation options, resilient design, insurance, integrating adaptation into planning and investment and engaging stakeholders. Why attend: Climate impacts are already affecting businesses. You will learn to assess vulnerabilities and plan practical adaptation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Climate data exercises, site vulnerability assessments, adaptation option workshops and case studies. Target audience: This course is suitable for: Sustainability and risk managers Facility and asset managers Business continuity managers Strategy and finance professionals Public sector planners Destinations: Cape Town, Vienna, Dubai, Kuala Lumpur, Barcelona, Paris, Frankfurt, Rome, Istanbul, Amsterdam, London Course objectives: - Assess climate hazards relevant to operations - Evaluate vulnerability of sites and supply chains - Identify adaptation options - Integrate resilience into design and investment - Use insurance and risk transfer for climate risks - Build an adaptation plan with stakeholders Target competencies: - Hazard assessment - Vulnerability analysis - Adaptation planning - Investment integration - Stakeholder engagement Course outline: - Day 1: Climate Impacts. Changing hazards Business impacts Case studies Exercise - Day 2: Hazard Assessment. Climate data Scenarios Site exposure Workshop - Day 3: Vulnerability. Sites and assets Supply chains People Exercise - Day 4: Adaptation Options. Engineering measures Operational measures Insurance Case study - Day 5: Adaptation Plan. Prioritisation Investment Monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24525 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24525 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24526 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24526 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24527 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24527 - Kuala Lumpur | 2027-02-01 to 2027-02-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24528 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24528 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24529 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24529 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24530 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24530 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24531 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24531 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24532 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24532 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24533 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24533 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24534 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24534 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24535 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24535 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24536 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24536 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24537 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24537 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24538 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24538 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24539 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24539 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24540 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24540 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24541 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24541 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24542 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24542 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24543 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24543 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24544 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24544 ## Continuity Planning for Small and Medium Businesses URL: https://smarthorizon.uk/course/continuity-planning-for-small-and-medium-businesses Brochure: https://smarthorizon.uk/course/continuity-planning-for-small-and-medium-businesses/brochure.pdf Course reference: continuity-planning-for-small-and-medium-businesses Catalogue record updated: 2026-10-25T19:52:08.750Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Small and medium businesses are especially vulnerable to disruption but often lack time and resources for complex plans. This course provides a practical, simplified approach to continuity planning: identifying critical activities, simple risk assessment, low-cost strategies, a concise plan, communication and testing. Why attend: Many small businesses never reopen after a major disruption. You will leave with a simple, workable continuity plan. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Guided plan development, templates, case studies and short exercises. Target audience: This course is suitable for: Small business owners and managers Office and operations managers Start-up founders Family business managers Advisers to SMEs Destinations: Vienna, Barcelona, Cape Town, Paris, Amsterdam, Dubai, Frankfurt, Rome, London, Kuala Lumpur, Istanbul Course objectives: - Identify critical activities and resources - Assess key risks simply - Choose low-cost continuity strategies - Write a concise continuity plan - Plan communication with staff and customers - Test and update the plan Target competencies: - Critical activity analysis - Risk assessment - Strategy selection - Plan writing - Testing Course outline: - Day 1: Why Plan. SME vulnerabilities Case studies Planning approach Exercise - Day 2: Critical Activities. Key products and services Dependencies Priorities Workshop - Day 3: Risks and Strategies. Simple risk assessment Low-cost strategies Suppliers Exercise - Day 4: Writing the Plan. Plan template Contacts and communication IT and data Drafting - Day 5: Testing. Simple exercises Updating Insurance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24545 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24545 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24546 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24546 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24547 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24547 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24548 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24548 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24549 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24549 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24550 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24550 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24551 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24551 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24552 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24552 - Frankfurt | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24553 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24553 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24554 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24554 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24555 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24555 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24556 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24556 - Kuala Lumpur | 2027-07-26 to 2027-07-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24557 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24557 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24558 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24558 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24559 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24559 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24560 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24560 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24561 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24561 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24562 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24562 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24563 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24563 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24564 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24564 ## Insurance and Risk Transfer for Continuity URL: https://smarthorizon.uk/course/insurance-and-risk-transfer-for-continuity Brochure: https://smarthorizon.uk/course/insurance-and-risk-transfer-for-continuity/brochure.pdf Course reference: insurance-and-risk-transfer-for-continuity Catalogue record updated: 2026-10-25T19:52:08.762Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Insurance and other risk transfer tools help organisations recover financially from disruption. This course covers property and business interruption insurance, cyber and supply chain covers, policy wordings and exclusions, sums insured and indemnity periods, claims preparation, alternative risk transfer and aligning insurance with continuity planning. Why attend: Many organisations discover gaps in their cover only after a loss. You will learn to align insurance with real continuity needs. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Policy wording reviews, claims case studies, sum insured calculations and workshops. Target audience: This course is suitable for: Risk and insurance managers Finance managers Business continuity managers Legal and contract professionals Senior managers Destinations: Cape Town, Dubai, Kuala Lumpur, Vienna, London, Frankfurt, Rome, Barcelona, Amsterdam, Istanbul, Paris Course objectives: - Explain the role of insurance in resilience - Understand business interruption insurance - Review cyber and supply chain covers - Set appropriate sums insured and indemnity periods - Prepare and manage claims - Consider alternative risk transfer options Target competencies: - Policy analysis - Cover design - Claims management - Financial resilience - Risk transfer Course outline: - Day 1: Insurance and Resilience. Risk transfer concepts Insurance market Exercise Case study - Day 2: Business Interruption. How BI works Indemnity periods Calculations Workshop - Day 3: Specialist Covers. Cyber insurance Supply chain covers Exclusions Exercise - Day 4: Claims. Claims preparation Evidence Loss adjusters Case study - Day 5: Alternatives. Captives and parametric covers Programme design Alignment with continuity Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24565 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24565 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24566 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24566 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24567 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24567 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24568 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24568 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24569 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24569 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24570 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24570 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24571 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24571 - Frankfurt | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24572 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24572 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24573 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24573 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24574 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24574 - Amsterdam | 2027-06-21 to 2027-06-25 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24575 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24575 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24576 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24576 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24577 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24577 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24578 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24578 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24579 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24579 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24580 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24580 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24581 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24581 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24582 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24582 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24583 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24583 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24584 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24584 ## Leading Organisations Through Prolonged Disruption URL: https://smarthorizon.uk/course/leading-organisations-through-prolonged-disruption Brochure: https://smarthorizon.uk/course/leading-organisations-through-prolonged-disruption/brochure.pdf Course reference: leading-organisations-through-prolonged-disruption Catalogue record updated: 2026-10-25T19:52:08.774Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Some crises last months or years, such as pandemics, conflicts, economic shocks or long recoveries. This course helps leaders sustain organisations through prolonged disruption: adapting strategy, managing fatigue, maintaining engagement, financial resilience, scenario-based planning, communication rhythms and preparing for the new normal. Why attend: Leadership approaches that work in a short crisis do not sustain long disruptions. You will learn to lead for endurance. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies of long crises, scenario planning workshops, leadership reflection and peer discussion. Target audience: This course is suitable for: Senior executives Department heads Crisis and continuity leaders HR leaders Public sector managers Destinations: Barcelona, Dubai, Kuala Lumpur, Vienna, Rome, Cape Town, London, Istanbul, Paris, Frankfurt, Amsterdam Course objectives: - Distinguish prolonged disruption from acute crises - Adapt strategy and plans continuously - Protect staff wellbeing and manage fatigue - Maintain engagement and communication - Strengthen financial resilience - Prepare the organisation for the new normal Target competencies: - Adaptive strategy - Wellbeing leadership - Communication - Financial resilience - Change leadership Course outline: - Day 1: Prolonged Disruption. Characteristics Case studies Leadership challenges Exercise - Day 2: Adaptive Strategy. Scenario-based planning Rolling plans Decision rhythms Workshop - Day 3: People. Fatigue and burnout Engagement Communication rhythms Exercise - Day 4: Financial Resilience. Cash and costs Funding Prioritisation Case study - Day 5: The New Normal. Learning and adaptation Transformation opportunities Leadership plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24585 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24585 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24586 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24586 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24587 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24587 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24588 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24588 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24589 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24589 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24590 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24590 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24591 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24591 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24592 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24592 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24593 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24593 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24594 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24594 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24595 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24595 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24596 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24596 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24597 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24597 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24598 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24598 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24599 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24599 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24600 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24600 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24601 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24601 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24602 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24602 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24603 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24603 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24604 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24604 ## Information Security Incident Handling URL: https://smarthorizon.uk/course/information-security-incident-handling Brochure: https://smarthorizon.uk/course/information-security-incident-handling/brochure.pdf Course reference: information-security-incident-handling Catalogue record updated: 2026-10-25T19:52:08.783Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Security incidents such as malware, data leaks and account compromises need a fast, structured response. This course covers incident handling: preparation, detection and triage, containment, eradication and recovery, evidence handling, communication and notification, and post-incident review. Why attend: A disciplined incident response limits damage and cost. You will learn the incident handling process used by security teams. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Incident scenarios, triage exercises, playbook development and simulations. Target audience: This course is suitable for: Security analysts and incident responders IT managers Information security officers Compliance professionals Crisis team members Destinations: Vienna, Cape Town, Istanbul, Rome, Amsterdam, Paris, London, Dubai, Frankfurt, Barcelona, Kuala Lumpur Course objectives: - Prepare incident response capabilities - Detect and triage security incidents - Contain and eradicate threats - Recover systems and data safely - Handle evidence and notifications - Conduct post-incident reviews Target competencies: - Incident triage - Containment - Recovery - Evidence handling - Post-incident learning Course outline: - Day 1: Incident Handling. Incident types Response life cycle Roles Exercise - Day 2: Detection and Triage. Detection sources Severity Escalation Workshop - Day 3: Containment and Eradication. Containment options Eradication Recovery Simulation - Day 4: Evidence and Notification. Evidence handling Legal notification Communication Exercise - Day 5: Learning. Post-incident review Playbooks Metrics Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24605 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24605 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24606 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24606 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24607 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24607 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24608 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24608 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24609 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24609 - Paris | 2027-03-08 to 2027-03-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24610 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24610 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24611 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24611 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24612 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24612 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24613 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24613 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24614 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24614 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24615 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24615 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24616 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24616 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24617 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24617 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24618 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24618 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24619 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24619 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24620 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24620 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24621 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24621 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24622 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24622 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24623 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24623 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24624 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24624 ## Supply Chain Security and Cargo Integrity URL: https://smarthorizon.uk/course/supply-chain-security-and-cargo-integrity Brochure: https://smarthorizon.uk/course/supply-chain-security-and-cargo-integrity/brochure.pdf Course reference: supply-chain-security-and-cargo-integrity Catalogue record updated: 2026-10-25T19:52:08.789Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Cargo theft, tampering and smuggling threaten supply chains and can lead to severe penalties. This course covers supply chain security: threat assessment, secure facilities and transport, seals and tamper evidence, personnel security, partner requirements, security programmes such as AEO and C-TPAT, and incident response. Why attend: Secure supply chains protect goods, customers and reputation. You will learn practical controls along the logistics chain. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Threat mapping, security audit exercises, case studies of cargo crime and programme planning. Target audience: This course is suitable for: Supply chain and logistics managers Security managers Customs and trade compliance staff Warehouse managers Transport managers Destinations: Dubai, Rome, Cape Town, Barcelona, Frankfurt, Kuala Lumpur, Amsterdam, London, Paris, Istanbul, Vienna Course objectives: - Assess supply chain security threats - Secure facilities, transport and cargo - Use seals and tamper-evident controls - Apply personnel and partner security requirements - Understand trusted trader programmes - Respond to security incidents Target competencies: - Threat assessment - Physical security - Partner requirements - Programme compliance - Incident response Course outline: - Day 1: Supply Chain Threats. Theft and tampering Smuggling Case studies Exercise - Day 2: Facilities and Transport. Warehouse security Vehicle and route security Seals Workshop - Day 3: People and Partners. Personnel security Partner requirements Audits Exercise - Day 4: Security Programmes. Trusted trader schemes Requirements Benefits Case study - Day 5: Incidents. Response Investigation Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24625 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24625 - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24626 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24626 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24627 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24627 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24628 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24628 - Frankfurt | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24629 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24629 - Kuala Lumpur | 2027-03-01 to 2027-03-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24630 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24630 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24631 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24631 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24632 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24632 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24633 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24633 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24634 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24634 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24635 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24635 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24636 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24636 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24637 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24637 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24638 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24638 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24639 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24639 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24640 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24640 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24641 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24641 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24642 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24642 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24643 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24643 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24644 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24644 ## Airport Emergency Planning URL: https://smarthorizon.uk/course/airport-emergency-planning Brochure: https://smarthorizon.uk/course/airport-emergency-planning/brochure.pdf Course reference: airport-emergency-planning Catalogue record updated: 2026-10-25T19:52:08.795Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Airports must be ready for aircraft accidents, fires, security incidents and other emergencies. This course covers airport emergency planning: regulatory requirements, emergency scenarios, emergency operations centres, roles of airport and external agencies, rescue and firefighting coordination, passenger and family assistance, exercises and plan maintenance. Why attend: Coordinated airport emergency response saves lives. You will learn how airport emergency plans are built and tested. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario workshops, case studies of aviation incidents, coordination exercises and exercise planning. Target audience: This course is suitable for: Airport operations and safety managers Emergency planners Airline station managers Rescue and firefighting officers Security managers Destinations: Kuala Lumpur, Amsterdam, Rome, Cape Town, Barcelona, London, Vienna, Dubai, Frankfurt, Paris, Istanbul Course objectives: - Explain airport emergency planning requirements - Identify emergency scenarios - Organise emergency operations centres - Coordinate airport and external agencies - Plan passenger and family assistance - Design and evaluate airport emergency exercises Target competencies: - Emergency planning - Coordination - Operations centre management - Family assistance - Exercising Course outline: - Day 1: Airport Emergencies. Regulations Scenario types Case studies Exercise - Day 2: Organisation. Emergency operations centre Roles Agencies Workshop - Day 3: Response. Rescue and firefighting Medical response Grid maps Exercise - Day 4: People. Passenger care Family assistance Media Case study - Day 5: Exercises. Exercise types Evaluation Plan updates Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24645 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24645 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24646 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24646 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24647 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24647 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24648 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24648 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24649 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24649 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24650 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24650 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24651 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24651 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24652 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24652 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24653 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24653 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24654 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24654 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24655 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24655 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24656 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24656 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24657 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24657 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24658 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24658 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24659 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24659 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24660 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24660 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24661 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24661 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24662 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24662 - Istanbul | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24663 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24663 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24664 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24664 ## Major Accident Hazard Management URL: https://smarthorizon.uk/course/major-accident-hazard-management Brochure: https://smarthorizon.uk/course/major-accident-hazard-management/brochure.pdf Course reference: major-accident-hazard-management Catalogue record updated: 2026-10-25T19:52:08.800Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sites storing or processing large quantities of hazardous substances must prevent and prepare for major accidents. This course covers major accident hazard regulations, hazard identification, consequence modelling, safety reports, prevention and mitigation barriers, emergency planning, land-use planning and communication with authorities and the public. Why attend: Major accidents can affect workers, neighbours and the environment. You will learn how major hazard sites manage these risks. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Regulatory briefings, barrier analysis exercises, case studies of major accidents and emergency planning workshops. Target audience: This course is suitable for: Process safety and HSE managers Plant managers Emergency planners Regulators Engineering consultants Destinations: Cape Town, Frankfurt, Vienna, Istanbul, Dubai, Rome, Amsterdam, Kuala Lumpur, Barcelona, London, Paris Course objectives: - Explain major accident hazard regulations - Identify major accident scenarios - Understand consequence assessment - Manage prevention and mitigation barriers - Prepare safety reports and emergency plans - Communicate with authorities and the public Target competencies: - Hazard identification - Barrier management - Consequence awareness - Emergency planning - Regulatory compliance Course outline: - Day 1: Major Hazards. Regulations Major accident lessons Duties Case study - Day 2: Scenarios. Hazard identification Consequence assessment Risk criteria Workshop - Day 3: Barriers. Prevention barriers Mitigation barriers Barrier management Exercise - Day 4: Safety Reports and Plans. Safety report content On-site emergency plans Off-site coordination Exercise - Day 5: Communication. Authorities Public information Continuous improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24665 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24665 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24666 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24666 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24667 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24667 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24668 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24668 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24669 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24669 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24670 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24670 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24671 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24671 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24672 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24672 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24673 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24673 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24674 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24674 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24675 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24675 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24676 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24676 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24677 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24677 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24678 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24678 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24679 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24679 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24680 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24680 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24681 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24681 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24682 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24682 - Paris | 2027-11-15 to 2027-11-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24683 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24683 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24684 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24684 ## Behavioural Detection and Security Awareness URL: https://smarthorizon.uk/course/behavioural-detection-and-security-awareness Brochure: https://smarthorizon.uk/course/behavioural-detection-and-security-awareness/brochure.pdf Course reference: behavioural-detection-and-security-awareness Catalogue record updated: 2026-10-25T19:52:08.806Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Staff who notice unusual behaviour can help prevent crime, terrorism and insider threats. This course builds security awareness and behavioural detection skills: hostile reconnaissance, suspicious behaviour indicators, avoiding profiling bias, effective questioning, reporting procedures and creating a security-aware culture. Why attend: Many attacks are preceded by observable warning signs. You will learn to recognise and report them responsibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Video scenario analysis, observation exercises, questioning practice and case studies. Target audience: This course is suitable for: Security officers Front-of-house and reception staff Transport and venue staff Facility managers Retail and hospitality staff Destinations: London, Vienna, Dubai, Rome, Kuala Lumpur, Paris, Cape Town, Barcelona, Frankfurt, Amsterdam, Istanbul Course objectives: - Explain hostile reconnaissance and attack planning - Recognise suspicious behaviour indicators - Avoid bias and profiling - Engage and question people professionally - Report concerns effectively - Build security awareness among staff Target competencies: - Observation - Behavioural assessment - Professional engagement - Reporting - Awareness building Course outline: - Day 1: Security Awareness. Threat overview Attack planning Role of staff Exercise - Day 2: Indicators. Suspicious behaviours Hostile reconnaissance Context Video analysis - Day 3: Avoiding Bias. Profiling risks Objective indicators Legal considerations Discussion - Day 4: Engagement. Approaching people Questioning Safety Practice - Day 5: Reporting and Culture. Reporting procedures Awareness campaigns Insider threats Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24685 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24685 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24686 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24686 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24687 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24687 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24688 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24688 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24689 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24689 - Kuala Lumpur | 2027-03-01 to 2027-03-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24690 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24690 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24691 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24691 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24692 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24692 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24693 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24693 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24694 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24694 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24695 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24695 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24696 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24696 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24697 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24697 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24698 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24698 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24699 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24699 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24700 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24700 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24701 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24701 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24702 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24702 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24703 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24703 - Istanbul | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24704 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24704 ## Executive Protection Planning URL: https://smarthorizon.uk/course/executive-protection-planning Brochure: https://smarthorizon.uk/course/executive-protection-planning/brochure.pdf Course reference: executive-protection-planning Catalogue record updated: 2026-11-01T10:13:10.510Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Senior executives and public figures can face threats from criminals, activists and stalkers. This course covers executive protection planning: threat and risk assessment, protective intelligence, advance planning for travel and events, secure transport, residence security, digital exposure, privacy and coordination with protection teams. Why attend: Good protection is mostly planning, not confrontation. You will learn to plan discreet, proportionate executive protection. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Threat assessment exercises, advance planning workshops, case studies and travel scenarios. Target audience: This course is suitable for: Corporate security managers Executive protection specialists Executive assistants and chiefs of staff Event and travel managers Family office staff Destinations: Cape Town, Rome, Istanbul, Dubai, Frankfurt, Vienna, London, Amsterdam, Barcelona, Kuala Lumpur, Paris Course objectives: - Assess threats and risks to executives - Use protective intelligence - Plan advances for travel and events - Organise secure transport and residences - Reduce digital and privacy exposure - Coordinate protection teams and families Target competencies: - Threat assessment - Advance planning - Transport security - Privacy protection - Coordination Course outline: - Day 1: Protection Principles. Threats to executives Proportionality Case studies Exercise - Day 2: Threat Assessment. Protective intelligence Risk assessment Monitoring Workshop - Day 3: Advance Planning. Travel advances Events Routes and venues Exercise - Day 4: Transport and Residence. Secure transport Residential security Family considerations Case study - Day 5: Digital Exposure. Online information Privacy measures Team coordination Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24705 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24705 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24706 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24706 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24707 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24707 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24708 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24708 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24709 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24709 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24710 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24710 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24711 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24711 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24712 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24712 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24713 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24713 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24714 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24714 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24715 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24715 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24716 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24716 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24717 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24717 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24718 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24718 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24719 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24719 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24720 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24720 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24721 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24721 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24722 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24722 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24723 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24723 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24724 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24724 ## Resilience Metrics and Reporting URL: https://smarthorizon.uk/course/resilience-metrics-and-reporting Brochure: https://smarthorizon.uk/course/resilience-metrics-and-reporting/brochure.pdf Course reference: resilience-metrics-and-reporting Catalogue record updated: 2026-11-01T10:13:28.378Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leaders need evidence of whether the organisation is becoming more resilient. This course covers resilience measurement and reporting: defining resilience objectives, selecting leading and lagging indicators, maturity assessments, exercise and incident data, dashboards, reporting to executives and boards and using metrics to prioritise investment. Why attend: Without measurement, resilience programmes struggle to justify resources. You will learn to show progress credibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Indicator design workshops, dashboard exercises, maturity assessments and case studies. Target audience: This course is suitable for: Business continuity and resilience managers Risk managers Crisis management leads Internal auditors Senior managers Destinations: Frankfurt, Dubai, Vienna, Cape Town, Rome, Barcelona, London, Kuala Lumpur, Paris, Istanbul, Amsterdam Course objectives: - Define resilience objectives - Select leading and lagging resilience indicators - Assess resilience maturity - Use exercise and incident data - Design resilience dashboards - Report to executives and boards Target competencies: - Indicator design - Maturity assessment - Data analysis - Dashboard design - Executive reporting Course outline: - Day 1: Measuring Resilience. Why measure Objectives Challenges Exercise - Day 2: Indicators. Leading and lagging indicators Programme metrics Outcome metrics Workshop - Day 3: Maturity. Maturity models Self-assessment Benchmarking Exercise - Day 4: Data and Dashboards. Exercise and incident data Dashboards Trends Hands-on - Day 5: Reporting. Board reporting Investment priorities Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24725 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24725 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24726 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24726 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24727 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24727 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24728 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24728 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24729 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24729 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24730 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24730 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24731 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24731 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24732 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24732 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24733 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24733 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24734 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24734 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24735 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24735 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24736 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24736 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24737 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24737 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24738 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24738 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24739 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24739 - Paris | 2027-09-13 to 2027-09-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24740 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24740 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24741 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24741 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24742 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24742 - Istanbul | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24743 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24743 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24744 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24744 ## Continuity of Government Services URL: https://smarthorizon.uk/course/continuity-of-government-services Brochure: https://smarthorizon.uk/course/continuity-of-government-services/brochure.pdf Course reference: continuity-of-government-services Catalogue record updated: 2026-11-01T10:13:48.455Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Citizens depend on government services such as health, welfare, justice and utilities even during crises. This course covers continuity of government: identifying essential services, delegations and succession of authority, alternate sites, digital service resilience, staffing, inter-agency coordination and public communication. Why attend: Government must keep functioning when citizens need it most. You will learn how to plan continuity for public services. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Public sector scenarios, delegation planning exercises, case studies and tabletop exercises. Target audience: This course is suitable for: Public sector continuity managers Government department heads Emergency planners Public sector IT managers Policy officers Destinations: Frankfurt, Vienna, Rome, Dubai, Amsterdam, Istanbul, Barcelona, Paris, London, Cape Town, Kuala Lumpur Course objectives: - Identify essential government services - Plan succession and delegations of authority - Arrange alternate sites and remote working - Ensure resilience of digital public services - Coordinate across agencies - Communicate with the public during disruption Target competencies: - Service prioritisation - Succession planning - Inter-agency coordination - Digital resilience - Public communication Course outline: - Day 1: Government Continuity. Essential services Legal frameworks Case studies Exercise - Day 2: Authority. Succession Delegations Decision making Workshop - Day 3: Facilities and Digital. Alternate sites Remote working Digital services Exercise - Day 4: Coordination. Inter-agency arrangements Shared services Mutual aid Case study - Day 5: Communication. Public information Trust Tabletop exercise Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24745 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24745 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24746 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24746 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24747 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24747 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24748 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24748 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24749 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24749 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24750 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24750 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24751 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24751 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24752 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24752 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24753 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24753 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24754 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24754 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24755 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24755 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24756 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24756 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24757 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24757 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24758 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24758 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24759 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24759 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24760 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24760 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24761 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24761 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24762 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24762 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24763 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24763 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24764 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24764 ## Humanitarian Crisis Coordination URL: https://smarthorizon.uk/course/humanitarian-crisis-coordination Brochure: https://smarthorizon.uk/course/humanitarian-crisis-coordination/brochure.pdf Course reference: humanitarian-crisis-coordination Catalogue record updated: 2026-11-01T10:15:09.273Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Humanitarian crises involve many agencies, governments and communities working under pressure. This course covers humanitarian coordination: humanitarian principles, coordination architecture, needs assessments, cluster approach, information management, access and negotiation, accountability to affected populations and working with local actors. Why attend: Poor coordination leads to gaps and duplication in aid. You will learn how humanitarian coordination works in practice. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Simulation of coordination meetings, needs assessment exercises, case studies and negotiation role plays. Target audience: This course is suitable for: NGO and UN staff Government emergency officials Donor representatives Humanitarian programme managers Civil-military liaison officers Destinations: Barcelona, Cape Town, Istanbul, Rome, Kuala Lumpur, Frankfurt, Vienna, Paris, London, Dubai, Amsterdam Course objectives: - Explain humanitarian principles and architecture - Conduct coordinated needs assessments - Work within cluster and sector coordination - Manage humanitarian information - Negotiate access and work with local actors - Ensure accountability to affected populations Target competencies: - Coordination - Needs assessment - Information management - Negotiation - Accountability Course outline: - Day 1: Humanitarian System. Principles Actors Coordination architecture Exercise - Day 2: Needs Assessment. Joint assessments Data collection Prioritisation Workshop - Day 3: Clusters and Information. Cluster approach Information products Meetings Simulation - Day 4: Access and Localisation. Humanitarian access Negotiation Local actors Role play - Day 5: Accountability. Feedback mechanisms Protection Lessons Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24765 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24765 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24766 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24766 - Istanbul | 2027-01-11 to 2027-01-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24767 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24767 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24768 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24768 - Kuala Lumpur | 2027-02-22 to 2027-02-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24769 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24769 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24770 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24770 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24771 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24771 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24772 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24772 - Paris | 2027-05-10 to 2027-05-14 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24773 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24773 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24774 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24774 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24775 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24775 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24776 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24776 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24777 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24777 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24778 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24778 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24779 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24779 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24780 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24780 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24781 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24781 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24782 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24782 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24783 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24783 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24784 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24784 ## Flood and Natural Hazard Preparedness URL: https://smarthorizon.uk/course/flood-and-natural-hazard-preparedness Brochure: https://smarthorizon.uk/course/flood-and-natural-hazard-preparedness/brochure.pdf Course reference: flood-and-natural-hazard-preparedness Catalogue record updated: 2026-11-01T10:16:37.919Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Floods, storms, earthquakes and wildfires cause severe damage to buildings, operations and communities. This course covers natural hazard preparedness: hazard and exposure assessment, early warning, protective measures for sites, emergency plans, staff safety, business continuity, insurance and recovery. Why attend: Preparation significantly reduces losses from natural hazards. You will learn practical steps to protect people and assets. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hazard mapping exercises, site protection workshops, case studies and preparedness planning. Target audience: This course is suitable for: Facility and site managers Business continuity managers HSE professionals Municipal emergency planners Risk and insurance managers Destinations: Rome, Frankfurt, Dubai, Vienna, Cape Town, London, Barcelona, Istanbul, Paris, Kuala Lumpur, Amsterdam Course objectives: - Assess natural hazard exposure of sites - Use early warning information - Implement site protection measures - Prepare hazard-specific emergency plans - Protect staff before, during and after events - Plan continuity, insurance and recovery Target competencies: - Hazard assessment - Early warning use - Site protection - Emergency planning - Recovery planning Course outline: - Day 1: Natural Hazards. Hazard types Trends Case studies Exercise - Day 2: Exposure Assessment. Hazard maps Site vulnerability Critical assets Workshop - Day 3: Protection and Warning. Flood defences Building measures Early warning Exercise - Day 4: Emergency Plans. Hazard-specific plans Staff safety Evacuation Case study - Day 5: Continuity and Recovery. Continuity measures Insurance Recovery Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24785 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24785 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24786 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24786 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24787 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24787 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24788 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24788 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24789 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24789 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24790 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24790 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24791 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24791 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24792 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24792 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24793 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24793 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24794 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24794 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24795 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24795 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24796 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24796 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24797 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24797 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24798 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24798 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24799 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24799 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24800 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24800 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24801 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24801 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24802 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24802 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24803 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24803 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24804 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24804 ## Technology Resilience and Outage Management URL: https://smarthorizon.uk/course/technology-resilience-and-outage-management Brochure: https://smarthorizon.uk/course/technology-resilience-and-outage-management/brochure.pdf Course reference: technology-resilience-and-outage-management Catalogue record updated: 2026-11-01T10:17:21.386Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Digital services must stay available despite hardware failures, software bugs, cloud outages and human error. This course covers technology resilience: architecture for availability, dependency mapping, monitoring and alerting, major incident management, communication during outages, post-incident reviews and resilience engineering practices. Why attend: Customers expect always-on digital services. You will learn to design for resilience and manage outages professionally. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Architecture reviews, major incident simulations, post-incident review practice and case studies. Target audience: This course is suitable for: IT operations and infrastructure managers Site reliability engineers Service managers Business continuity managers Digital product owners Destinations: London, Cape Town, Rome, Frankfurt, Barcelona, Vienna, Kuala Lumpur, Dubai, Paris, Istanbul, Amsterdam Course objectives: - Design technology for high availability - Map technology and service dependencies - Implement monitoring and alerting - Run major incident management - Communicate during outages - Conduct blameless post-incident reviews Target competencies: - Resilient architecture - Dependency mapping - Incident management - Outage communication - Continuous improvement Course outline: - Day 1: Technology Resilience. Causes of outages Availability concepts Case studies Exercise - Day 2: Architecture. Redundancy Failover Cloud resilience Workshop - Day 3: Monitoring. Observability Alerting Dependency mapping Exercise - Day 4: Major Incidents. Incident roles Coordination Communication Simulation - Day 5: Learning. Post-incident reviews Resilience engineering Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24805 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24805 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24806 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24806 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24807 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24807 - Frankfurt | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24808 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24808 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24809 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24809 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24810 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24810 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24811 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24811 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24812 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24812 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24813 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24813 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24814 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24814 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24815 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24815 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24816 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24816 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24817 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24817 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24818 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24818 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24819 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24819 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24820 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24820 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24821 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24821 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24822 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24822 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24823 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24823 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24824 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24824 ## Scenario Planning for Strategic Resilience URL: https://smarthorizon.uk/course/scenario-planning-for-strategic-resilience Brochure: https://smarthorizon.uk/course/scenario-planning-for-strategic-resilience/brochure.pdf Course reference: scenario-planning-for-strategic-resilience Catalogue record updated: 2026-11-01T10:17:54.834Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Scenario planning helps leaders explore plausible futures and test strategies against them. This course covers scenario planning for resilience: identifying driving forces and uncertainties, building scenario frameworks, writing scenario narratives, testing strategies, early warning signals and embedding scenarios in strategic decisions. Why attend: Single forecasts often prove wrong. You will learn to prepare for several possible futures. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario building workshops, strategy stress-testing exercises, case studies and facilitation practice. Target audience: This course is suitable for: Strategy and planning professionals Senior leaders Risk and resilience managers Policy makers Innovation managers Destinations: Dubai, London, Vienna, Cape Town, Frankfurt, Barcelona, Rome, Kuala Lumpur, Amsterdam, Istanbul, Paris Course objectives: - Explain scenario planning and its uses - Identify driving forces and critical uncertainties - Build scenario frameworks and narratives - Test strategies against scenarios - Define signposts and early warnings - Embed scenarios in strategic planning Target competencies: - Driver analysis - Scenario building - Strategy testing - Signpost design - Facilitation Course outline: - Day 1: Scenario Thinking. Forecasts versus scenarios Case studies Uses Exercise - Day 2: Drivers and Uncertainties. Trend analysis Critical uncertainties Prioritisation Workshop - Day 3: Building Scenarios. Scenario frameworks Narratives Plausibility Workshop - Day 4: Testing Strategies. Stress testing Robust options Contingency plans Exercise - Day 5: Embedding. Signposts Decision processes Facilitation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24825 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24825 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24826 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24826 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24827 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24827 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24828 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24828 - Frankfurt | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24829 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24829 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24830 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24830 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24831 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24831 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24832 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24832 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24833 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24833 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24834 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24834 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24835 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24835 - Kuala Lumpur | 2027-06-28 to 2027-07-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24836 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24836 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24837 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24837 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24838 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24838 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24839 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24839 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24840 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24840 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24841 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24841 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24842 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24842 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24843 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24843 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24844 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24844 ## Evidence Handling for Security Teams URL: https://smarthorizon.uk/course/evidence-handling-for-security-teams Brochure: https://smarthorizon.uk/course/evidence-handling-for-security-teams/brochure.pdf Course reference: evidence-handling-for-security-teams Catalogue record updated: 2026-11-01T10:19:11.212Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Security teams often collect evidence after theft, fraud, violence or misconduct, and it must stand up to scrutiny. This course covers evidence handling: types of evidence, legal considerations, scene preservation, collecting physical and digital evidence, CCTV footage, chain of custody, witness statements and working with police. Why attend: Mishandled evidence can make a strong case collapse. You will learn to collect and preserve evidence properly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scene preservation exercises, chain of custody practice, statement writing and case studies. Target audience: This course is suitable for: Security officers and managers Loss prevention staff Investigators Facility managers HR investigators Destinations: Cape Town, London, Rome, Paris, Dubai, Vienna, Barcelona, Kuala Lumpur, Frankfurt, Amsterdam, Istanbul Course objectives: - Explain types and legal requirements of evidence - Preserve incident scenes - Collect physical evidence correctly - Secure CCTV and digital evidence - Maintain chain of custody - Take statements and liaise with police Target competencies: - Scene preservation - Evidence collection - Digital evidence handling - Chain of custody - Statement taking Course outline: - Day 1: Evidence Principles. Types of evidence Admissibility Legal considerations Exercise - Day 2: Scenes. Scene preservation Recording scenes Contamination risks Practice - Day 3: Collection. Physical evidence Packaging and labelling CCTV and digital Exercise - Day 4: Chain of Custody. Records Storage Transfer Exercise - Day 5: Statements and Police. Witness statements Police liaison Court Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24845 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24845 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24846 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24846 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24847 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24847 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24848 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24848 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24849 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24849 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24850 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24850 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24851 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24851 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24852 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24852 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24853 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24853 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24854 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24854 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24855 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24855 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24856 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24856 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24857 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24857 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24858 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24858 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24859 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24859 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24860 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24860 - Amsterdam | 2027-10-04 to 2027-10-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24861 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24861 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24862 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24862 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24863 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24863 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24864 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24864 ## Shrinkage Analysis and Inventory Loss URL: https://smarthorizon.uk/course/shrinkage-analysis-and-inventory-loss Brochure: https://smarthorizon.uk/course/shrinkage-analysis-and-inventory-loss/brochure.pdf Course reference: shrinkage-analysis-and-inventory-loss Catalogue record updated: 2026-11-01T10:25:48.026Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Shrinkage from theft, fraud, damage and administrative errors erodes retail and warehouse margins. This course covers measuring shrinkage, analysing loss data, identifying high-risk products and locations, internal and external theft, process errors, prevention measures, investigations and building a loss prevention programme. Why attend: Small reductions in shrinkage significantly increase profit. You will learn to analyse and reduce inventory loss. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Loss data analysis exercises, store and warehouse case studies, prevention planning workshops. Target audience: This course is suitable for: Loss prevention managers Retail operations managers Warehouse managers Inventory controllers Security managers Destinations: London, Cape Town, Barcelona, Dubai, Vienna, Frankfurt, Amsterdam, Rome, Istanbul, Kuala Lumpur, Paris Course objectives: - Measure and classify shrinkage - Analyse loss data and trends - Identify high-risk products, sites and processes - Address internal and external theft - Reduce process and administrative errors - Build a loss prevention programme Target competencies: - Shrinkage measurement - Data analysis - Risk identification - Prevention design - Investigation awareness Course outline: - Day 1: Understanding Shrinkage. Causes Measurement Benchmarks Exercise - Day 2: Data Analysis. Loss data Hotspots Exception reporting Workshop - Day 3: Theft. External theft Internal theft Organised crime Case study - Day 4: Process Errors. Receiving and counting Pricing and admin errors Damage Exercise - Day 5: Prevention Programme. Controls and technology Culture Measurement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24865 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24865 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24866 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24866 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24867 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24867 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24868 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24868 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24869 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24869 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24870 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24870 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24871 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24871 - Amsterdam | 2027-04-12 to 2027-04-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24872 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24872 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24873 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24873 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24874 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24874 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24875 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24875 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24876 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24876 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24877 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24877 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24878 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24878 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24879 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24879 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24880 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24880 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24881 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24881 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24882 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24882 - Paris | 2027-11-15 to 2027-11-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24883 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24883 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24884 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24884 ## Safety Leadership for Managers URL: https://smarthorizon.uk/course/safety-leadership-for-managers Brochure: https://smarthorizon.uk/course/safety-leadership-for-managers/brochure.pdf Course reference: safety-leadership-for-managers Catalogue record updated: 2026-11-01T10:22:39.092Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Managers shape safety performance through what they say, do and tolerate. This course develops safety leadership: understanding human factors, visible safety leadership, safety conversations, recognising unsafe conditions and behaviours, incident learning, contractor safety, building psychological safety and creating a proactive safety culture. Why attend: Most incidents involve organisational and leadership factors. You will learn behaviours that improve safety outcomes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Safety conversation practice, case studies, human factors exercises and leadership action planning. Target audience: This course is suitable for: Managers and supervisors Operations leaders Project managers HSE professionals Senior executives Destinations: London, Frankfurt, Cape Town, Amsterdam, Barcelona, Vienna, Rome, Dubai, Istanbul, Paris, Kuala Lumpur Course objectives: - Explain the leader’s role in safety performance - Understand human factors in incidents - Conduct effective safety conversations - Lead visible safety tours and inspections - Learn from incidents and near misses - Build a proactive safety culture Target competencies: - Safety leadership - Human factors - Safety conversations - Incident learning - Culture building Course outline: - Day 1: Safety Leadership. Why leadership matters Incident case studies Self-assessment Exercise - Day 2: Human Factors. Error and violation Workplace pressures Designing for people Workshop - Day 3: Visible Leadership. Safety tours Safety conversations Recognition Practice - Day 4: Learning. Near misses Investigations Sharing lessons Case study - Day 5: Culture. Psychological safety Contractors Leadership commitments Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24885 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24885 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24886 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24886 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24887 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24887 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24888 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24888 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24889 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24889 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24890 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24890 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24891 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24891 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24892 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24892 - London | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24893 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24893 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24894 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24894 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24895 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24895 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24896 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24896 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24897 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24897 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24898 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24898 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24899 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24899 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24900 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24900 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24901 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24901 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24902 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24902 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24903 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24903 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24904 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24904 ## Fraud and Security Risk in Banking URL: https://smarthorizon.uk/course/fraud-and-security-risk-in-banking Brochure: https://smarthorizon.uk/course/fraud-and-security-risk-in-banking/brochure.pdf Course reference: fraud-and-security-risk-in-banking Catalogue record updated: 2026-11-01T10:23:31.232Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Banks face fraud and security threats from customers, criminals and insiders, increasingly through digital channels. This course covers banking fraud and security risk: card, payment and online fraud, account takeover, social engineering, insider threats, branch and ATM security, fraud detection systems, investigation and customer protection. Why attend: Fraud losses and customer harm are rising with digital banking. You will learn modern fraud and security risk management for banks. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Fraud scheme case studies, detection rule exercises, scenario workshops and investigation practice. Target audience: This course is suitable for: Fraud managers in banks Security managers Risk and compliance officers Operations managers Internal auditors Destinations: London, Istanbul, Rome, Dubai, Barcelona, Vienna, Frankfurt, Amsterdam, Paris, Cape Town, Kuala Lumpur Course objectives: - Explain major banking fraud typologies - Recognise digital and social engineering fraud - Manage insider threats - Secure branches, ATMs and cash - Use fraud detection systems and analytics - Investigate fraud and protect customers Target competencies: - Fraud typology knowledge - Detection - Insider risk management - Physical security - Customer protection Course outline: - Day 1: Banking Fraud. Typologies Trends Case studies Exercise - Day 2: Digital Fraud. Account takeover Authorised push payment scams Social engineering Workshop - Day 3: Insider and Physical Risk. Insider threats Branch and ATM security Cash handling Exercise - Day 4: Detection. Monitoring systems Rules and models Alert handling Exercise - Day 5: Investigation and Protection. Investigations Customer protection Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24905 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24905 - Istanbul | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24906 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24906 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24907 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24907 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24908 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24908 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24909 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24909 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24910 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24910 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24911 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24911 - Amsterdam | 2027-04-19 to 2027-04-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24912 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24912 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24913 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24913 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24914 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24914 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24915 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24915 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24916 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24916 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24917 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24917 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24918 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24918 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24919 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24919 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24920 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24920 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24921 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24921 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24922 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24922 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24923 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24923 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24924 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24924 ## Crisis Simulation Design URL: https://smarthorizon.uk/course/crisis-simulation-design Brochure: https://smarthorizon.uk/course/crisis-simulation-design/brochure.pdf Course reference: crisis-simulation-design Catalogue record updated: 2026-11-01T10:24:44.721Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Full-scale crisis simulations test leaders and teams under realistic pressure. This course teaches how to design complex crisis simulations: objectives, scenario architecture, inject timelines, simulated media and stakeholders, control and role-player teams, technology, evaluation frameworks and debriefs. Why attend: Realistic simulations build crisis capability far faster than reading plans. You will learn to design immersive, valuable exercises. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario architecture workshops, inject writing, control team practice and evaluation design. Target audience: This course is suitable for: Exercise designers and facilitators Crisis management leads Business continuity managers Emergency planners Training professionals Destinations: Dubai, Paris, Rome, Vienna, London, Barcelona, Amsterdam, Kuala Lumpur, Frankfurt, Cape Town, Istanbul Course objectives: - Set objectives for crisis simulations - Design scenario architecture and timelines - Write realistic injects including media pressure - Organise control and role-player teams - Use technology to increase realism - Evaluate performance and run debriefs Target competencies: - Scenario design - Inject writing - Exercise control - Evaluation - Debriefing Course outline: - Day 1: Simulation Design. Types of simulations Objectives Case studies Exercise - Day 2: Scenario Architecture. Storylines Escalation Timelines Workshop - Day 3: Injects. Inject types Simulated media Stakeholder role players Writing practice - Day 4: Control. Control teams Technology Adapting in real time Simulation - Day 5: Evaluation. Evaluation frameworks Debriefs Reports Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24925 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24925 - Paris | 2026-11-30 to 2026-12-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24926 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24926 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24927 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24927 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24928 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24928 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24929 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24929 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24930 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24930 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24931 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24931 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24932 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24932 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24933 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24933 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24934 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24934 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24935 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24935 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24936 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24936 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24937 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24937 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24938 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24938 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24939 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24939 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24940 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24940 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24941 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24941 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24942 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24942 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24943 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24943 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24944 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24944 ## Emergency Medical Response Coordination URL: https://smarthorizon.uk/course/emergency-medical-response-coordination Brochure: https://smarthorizon.uk/course/emergency-medical-response-coordination/brochure.pdf Course reference: emergency-medical-response-coordination Catalogue record updated: 2026-10-25T19:52:08.921Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Medical emergencies at workplaces, events and remote sites require quick, coordinated action. This course covers emergency medical response coordination: medical risk assessment, first aid provision, medical emergency plans, communication with ambulance services, mass casualty triage principles, remote site medical support and post-incident care. Why attend: Fast, coordinated response greatly improves outcomes in medical emergencies. You will learn to plan and coordinate medical response. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Medical scenario exercises, plan development, triage simulations and case studies. Target audience: This course is suitable for: HSE managers Occupational health professionals Event and venue managers Remote site managers Emergency coordinators Destinations: London, Paris, Amsterdam, Barcelona, Vienna, Kuala Lumpur, Rome, Dubai, Cape Town, Frankfurt, Istanbul Course objectives: - Assess medical risks and first aid needs - Plan first aid and medical provision - Develop medical emergency response plans - Coordinate with ambulance and hospital services - Apply mass casualty triage principles - Arrange remote site medical support and aftercare Target competencies: - Medical risk assessment - Response planning - Coordination - Triage awareness - Aftercare Course outline: - Day 1: Medical Emergencies. Types of emergencies Legal duties Case studies Exercise - Day 2: Provision. First aid needs assessment Equipment and AEDs First aiders Workshop - Day 3: Response Plans. Medical emergency plans Communication Access for ambulances Exercise - Day 4: Mass Casualty. Triage principles Coordination Simulation Discussion - Day 5: Remote and Aftercare. Remote site support Medical evacuation Aftercare Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24945 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24945 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24946 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24946 - Amsterdam | 2027-01-11 to 2027-01-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24947 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24947 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24948 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24948 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24949 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24949 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24950 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24950 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24951 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24951 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24952 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24952 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24953 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24953 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24954 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24954 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24955 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24955 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24956 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24956 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24957 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24957 - London | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24958 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24958 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24959 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24959 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24960 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24960 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24961 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24961 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24962 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24962 - Istanbul | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24963 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24963 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24964 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24964 ## Resilience in Energy and Utilities URL: https://smarthorizon.uk/course/resilience-in-energy-and-utilities Brochure: https://smarthorizon.uk/course/resilience-in-energy-and-utilities/brochure.pdf Course reference: resilience-in-energy-and-utilities Catalogue record updated: 2026-10-25T19:52:08.930Z Category: Business Continuity and Crisis Management Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Energy, water and utility networks must withstand extreme weather, cyber attacks, equipment failures and demand shocks. This course covers resilience for utilities: critical asset identification, network redundancy, emergency restoration, mutual assistance, cyber resilience of operational technology, customer communication and regulatory expectations. Why attend: Utility failures affect entire communities. You will learn approaches that keep essential services running. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Utility case studies, network resilience exercises, restoration planning and tabletop exercises. Target audience: This course is suitable for: Utility operations and network managers Emergency planners in utilities Asset managers OT security managers Regulatory affairs staff Destinations: London, Kuala Lumpur, Rome, Istanbul, Barcelona, Frankfurt, Cape Town, Paris, Vienna, Dubai, Amsterdam Course objectives: - Identify critical utility assets and dependencies - Design network redundancy and resilience - Plan emergency restoration - Use mutual assistance arrangements - Strengthen cyber resilience of operational technology - Communicate with customers and regulators during outages Target competencies: - Critical asset analysis - Network resilience - Restoration planning - OT cyber resilience - Stakeholder communication Course outline: - Day 1: Utility Resilience. Threats to utilities Major outage case studies Regulation Exercise - Day 2: Assets and Networks. Critical assets Redundancy Interdependencies Workshop - Day 3: Restoration. Restoration planning Crews and resources Mutual assistance Exercise - Day 4: Cyber Resilience. Operational technology risks Defences Incident response Case study - Day 5: Customers and Regulators. Outage communication Vulnerable customers Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24965 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24965 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24966 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24966 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24967 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24967 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24968 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24968 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24969 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24969 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 24970 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24970 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24971 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24971 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24972 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24972 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24973 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24973 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24974 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24974 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24975 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24975 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24976 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24976 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24977 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24977 - Amsterdam | 2027-08-09 to 2027-08-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24978 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24978 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24979 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24979 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24980 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24980 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24981 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24981 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24982 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24982 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24983 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24983 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24984 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24984 ## DMAIC Problem Solving Workshop URL: https://smarthorizon.uk/course/dmaic-problem-solving-workshop Brochure: https://smarthorizon.uk/course/dmaic-problem-solving-workshop/brochure.pdf Course reference: dmaic-problem-solving-workshop Catalogue record updated: 2026-10-25T19:58:51.583Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: DMAIC is the structured improvement method at the heart of Six Sigma. In this practical workshop participants work through a real improvement problem using Define, Measure, Analyse, Improve and Control: project charters, process maps, data collection, root cause analysis, solution selection, piloting and control plans. Why attend: Applying DMAIC to a real problem builds lasting skill and delivers results immediately. You will leave with a completed improvement project plan. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Workshop format using participants’ own problems, guided tools, coaching and peer review. Target audience: This course is suitable for: Process improvement professionals Team leaders and supervisors Quality engineers Operations managers Project leaders Destinations: Cape Town, London, Vienna, Rome, Paris, Barcelona, Dubai, Kuala Lumpur, Amsterdam, Frankfurt, Istanbul Course objectives: - Define improvement problems with clear charters - Map processes and measure current performance - Collect and analyse data to find root causes - Generate and select solutions - Pilot improvements and verify results - Sustain gains with control plans Target competencies: - Problem definition - Process measurement - Root cause analysis - Solution selection - Control planning Course outline: - Day 1: Define. Project selection Charters Voice of the customer Workshop on own problem - Day 2: Measure. Process mapping Data collection plans Baseline performance Workshop - Day 3: Analyse. Root cause tools Data analysis Verifying causes Workshop - Day 4: Improve. Generating solutions Selection matrices Piloting Workshop - Day 5: Control. Control plans Standardisation Handover Final presentations Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24985 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24985 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24986 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24986 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24987 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24987 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24988 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24988 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24989 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24989 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 24990 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24990 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 24991 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24991 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24992 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24992 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24993 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24993 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 24994 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24994 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 24995 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24995 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 24996 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24996 - Kuala Lumpur | 2027-07-26 to 2027-07-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 24997 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24997 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 24998 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24998 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 24999 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-24999 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25000 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25000 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25001 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25001 - Istanbul | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25002 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25002 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25003 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25003 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25004 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25004 ## Lean Fundamentals for Front-Line Teams URL: https://smarthorizon.uk/course/lean-fundamentals-for-front-line-teams Brochure: https://smarthorizon.uk/course/lean-fundamentals-for-front-line-teams/brochure.pdf Course reference: lean-fundamentals-for-front-line-teams Catalogue record updated: 2026-10-25T19:58:51.594Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Front-line employees see waste every day but are rarely trained to remove it. This course introduces lean thinking in simple, practical terms: customer value, the eight wastes, 5S, standard work, simple problem solving, visual boards and daily improvement, so teams can improve their own work. Why attend: Improvement works best when everyone is involved. You will learn simple lean tools you can use in your area tomorrow. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Interactive games, workplace walk exercises, simple tool practice and team improvement ideas. Target audience: This course is suitable for: Front-line employees Team leaders Production and service staff Administrative staff New continuous improvement champions Destinations: London, Rome, Cape Town, Barcelona, Vienna, Dubai, Paris, Frankfurt, Amsterdam, Kuala Lumpur, Istanbul Course objectives: - Explain lean principles in simple terms - Identify the eight wastes in daily work - Apply 5S to organise the workplace - Follow and improve standard work - Solve simple problems with structured tools - Use visual boards and daily improvement routines Target competencies: - Waste identification - Workplace organisation - Standard work - Problem solving - Teamwork Course outline: - Day 1: What Is Lean. Customer value Lean game Lean principles Discussion - Day 2: Waste. Eight wastes Waste walk Examples Exercise - Day 3: 5S and Standard Work. 5S steps Standard work Visual workplace Practice - Day 4: Problem Solving. 5 Whys Simple root cause tools Improvement ideas Exercise - Day 5: Daily Improvement. Visual boards Daily huddles Sustaining Team action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25005 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25005 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25006 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25006 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25007 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25007 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25008 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25008 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25009 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25009 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25010 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25010 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25011 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25011 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25012 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25012 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25013 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25013 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25014 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25014 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25015 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25015 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25016 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25016 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25017 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25017 - Amsterdam | 2027-08-09 to 2027-08-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25018 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25018 - Kuala Lumpur | 2027-08-23 to 2027-08-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25019 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25019 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25020 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25020 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25021 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25021 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25022 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25022 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25023 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25023 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25024 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25024 ## Quality Management Systems and ISO 9001 URL: https://smarthorizon.uk/course/quality-management-systems-and-iso-9001 Brochure: https://smarthorizon.uk/course/quality-management-systems-and-iso-9001/brochure.pdf Course reference: quality-management-systems-and-iso-9001 Catalogue record updated: 2026-10-25T19:58:51.607Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: ISO 9001 provides a framework for consistently delivering products and services that meet customer and regulatory requirements. This course covers quality management system principles and ISO 9001 requirements: context and leadership, risk-based thinking, process approach, documented information, operations, performance evaluation, improvement and certification. Why attend: An effective QMS improves consistency and customer satisfaction, not just paperwork. You will learn to implement ISO 9001 in a practical way. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Clause walkthroughs, process mapping workshops, documentation exercises and case studies. Target audience: This course is suitable for: Quality managers and coordinators Process owners Operations managers Internal auditors Consultants Destinations: Dubai, Rome, Vienna, Barcelona, Cape Town, Paris, London, Kuala Lumpur, Istanbul, Frankfurt, Amsterdam Course objectives: - Explain quality management principles - Interpret ISO 9001 requirements - Apply the process approach and risk-based thinking - Develop proportionate documented information - Evaluate performance through audits and reviews - Plan implementation and certification Target competencies: - Standard interpretation - Process mapping - Documentation - Performance evaluation - Implementation planning Course outline: - Day 1: Quality Principles. Quality management principles ISO 9001 structure Benefits Exercise - Day 2: Context and Leadership. Context and interested parties Leadership and policy Risks and opportunities Workshop - Day 3: Processes and Operations. Process approach Operational controls Documented information Exercise - Day 4: Performance Evaluation. Monitoring and measurement Internal audit Management review Case study - Day 5: Improvement and Certification. Nonconformity and corrective action Continual improvement Certification process Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25025 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25025 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25026 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25026 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25027 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25027 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25028 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25028 - Vienna | 2027-02-22 to 2027-02-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25029 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25029 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25030 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25030 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25031 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25031 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25032 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25032 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25033 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25033 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25034 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25034 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25035 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25035 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25036 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25036 - Kuala Lumpur | 2027-08-02 to 2027-08-06 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25037 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25037 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25038 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25038 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25039 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25039 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25040 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25040 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25041 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25041 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25042 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25042 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25043 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25043 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25044 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25044 ## Statistical Process Control URL: https://smarthorizon.uk/course/statistical-process-control Brochure: https://smarthorizon.uk/course/statistical-process-control/brochure.pdf Course reference: statistical-process-control Catalogue record updated: 2026-10-25T19:58:51.617Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Statistical process control helps teams distinguish normal variation from real problems and act before defects occur. This course covers SPC: variation and its sources, control charts for variable and attribute data, interpreting charts, process stability, implementing SPC on the shop floor and in services. Why attend: Reacting to every variation wastes effort; ignoring real signals causes defects. You will learn to read processes statistically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Chart construction exercises with real data, interpretation practice, case studies and implementation planning. Target audience: This course is suitable for: Quality engineers and technicians Production supervisors Process engineers Laboratory staff Continuous improvement practitioners Destinations: Cape Town, Istanbul, London, Rome, Vienna, Dubai, Barcelona, Frankfurt, Kuala Lumpur, Paris, Amsterdam Course objectives: - Explain variation and its common and special causes - Select appropriate control charts - Construct variable and attribute control charts - Interpret control chart signals - Assess process stability - Implement SPC in operations Target competencies: - Variation analysis - Chart construction - Signal interpretation - Process monitoring - Implementation Course outline: - Day 1: Variation. Common and special causes Data types Basic statistics Exercise - Day 2: Variable Charts. X-bar and R charts Individuals charts Control limits Exercise - Day 3: Attribute Charts. p and np charts c and u charts Selection Exercise - Day 4: Interpretation. Rules for signals Reaction plans Stability Case study - Day 5: Implementation. Selecting characteristics Operator involvement Software Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25045 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25045 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25046 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25046 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25047 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25047 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25048 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25048 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25049 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25049 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25050 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25050 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25051 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25051 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25052 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25052 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25053 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25053 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25054 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25054 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25055 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25055 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25056 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25056 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25057 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25057 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25058 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25058 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25059 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25059 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25060 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25060 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25061 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25061 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25062 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25062 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25063 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25063 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25064 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25064 ## Process Improvement with Kaizen URL: https://smarthorizon.uk/course/process-improvement-with-kaizen Brochure: https://smarthorizon.uk/course/process-improvement-with-kaizen/brochure.pdf Course reference: process-improvement-with-kaizen Catalogue record updated: 2026-10-25T19:58:51.625Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Kaizen means continuous improvement through small, frequent changes by the people doing the work. This course covers kaizen approaches: kaizen philosophy, daily kaizen, kaizen events, team facilitation, idea systems, measuring results and sustaining a culture of continuous improvement. Why attend: Small improvements by many people add up to big results. You will learn to run kaizen activities that engage teams. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Kaizen event simulation, facilitation practice, idea system design and case studies. Target audience: This course is suitable for: Continuous improvement leaders Team leaders and supervisors Operations managers Quality professionals HR and engagement managers Destinations: Frankfurt, Barcelona, Rome, Dubai, Vienna, Cape Town, London, Paris, Istanbul, Kuala Lumpur, Amsterdam Course objectives: - Explain kaizen philosophy and principles - Run daily kaizen routines - Plan and facilitate kaizen events - Design employee idea systems - Measure improvement results - Sustain a continuous improvement culture Target competencies: - Facilitation - Event planning - Idea management - Measurement - Culture building Course outline: - Day 1: Kaizen Philosophy. Origins Principles Kaizen versus innovation Exercise - Day 2: Daily Kaizen. Small improvements Team routines Recognition Workshop - Day 3: Kaizen Events. Event planning Team selection Facilitation Simulation - Day 4: Idea Systems. Collecting ideas Evaluation Implementation Exercise - Day 5: Sustaining. Measuring results Leadership role Culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25065 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25065 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25066 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25066 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25067 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25067 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25068 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25068 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25069 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25069 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25070 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25070 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25071 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25071 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25072 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25072 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25073 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25073 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25074 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25074 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25075 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25075 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25076 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25076 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25077 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25077 - Kuala Lumpur | 2027-08-16 to 2027-08-20 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25078 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25078 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25079 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25079 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25080 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25080 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25081 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25081 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25082 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25082 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25083 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25083 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25084 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25084 ## Customer Satisfaction Measurement URL: https://smarthorizon.uk/course/customer-satisfaction-measurement Brochure: https://smarthorizon.uk/course/customer-satisfaction-measurement/brochure.pdf Course reference: customer-satisfaction-measurement Catalogue record updated: 2026-10-25T19:58:51.634Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Measuring customer satisfaction accurately is the foundation for improving products and services. This course covers satisfaction measurement: defining what to measure, survey methods, NPS, CSAT and CES, sampling, analysis of drivers, closing the loop with customers and linking satisfaction to business results. Why attend: Many satisfaction surveys produce numbers but no action. You will learn to measure in ways that drive real improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Survey design exercises, driver analysis practice, case studies and action planning. Target audience: This course is suitable for: Quality and customer experience managers Marketing and research staff Service managers Contact centre managers Business analysts Destinations: Istanbul, Vienna, Rome, London, Dubai, Kuala Lumpur, Cape Town, Amsterdam, Frankfurt, Paris, Barcelona Course objectives: - Define customer satisfaction measures - Choose suitable survey methods - Apply NPS, CSAT and CES correctly - Analyse drivers of satisfaction - Close the loop with customers - Link satisfaction to business outcomes Target competencies: - Measurement design - Survey methods - Driver analysis - Closing the loop - Business linkage Course outline: - Day 1: Measuring Satisfaction. Why measure Metrics overview Pitfalls Exercise - Day 2: Methods. Survey channels Timing Sampling Workshop - Day 3: Metrics. NPS CSAT Customer effort score Exercise - Day 4: Analysis. Driver analysis Text feedback Segmentation Case study - Day 5: Action. Closing the loop Improvement plans Business results Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25085 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25085 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25086 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25086 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25087 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25087 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25088 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25088 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25089 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25089 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25090 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25090 - Kuala Lumpur | 2027-03-15 to 2027-03-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25091 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25091 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25092 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25092 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25093 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25093 - Amsterdam | 2027-05-17 to 2027-05-21 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25094 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25094 - Frankfurt | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25095 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25095 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25096 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25096 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25097 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25097 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25098 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25098 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25099 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25099 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25100 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25100 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25101 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25101 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25102 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25102 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25103 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25103 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25104 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25104 ## Quality Auditing Techniques URL: https://smarthorizon.uk/course/quality-auditing-techniques Brochure: https://smarthorizon.uk/course/quality-auditing-techniques/brochure.pdf Course reference: quality-auditing-techniques Catalogue record updated: 2026-10-25T19:58:51.643Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Internal quality audits verify that management systems work and identify opportunities for improvement. This course covers quality auditing techniques: audit programmes, planning, checklists, process-based auditing, interviewing and sampling, evaluating evidence, writing nonconformities, reporting and follow-up. Why attend: Good audits add value; poor audits are box-ticking. You will learn techniques to audit effectively and constructively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit role plays, checklist development, evidence evaluation exercises and report writing. Target audience: This course is suitable for: Internal quality auditors Quality managers Process owners Supplier auditors Management system coordinators Destinations: Amsterdam, Vienna, Cape Town, Barcelona, Rome, Paris, Kuala Lumpur, Frankfurt, Dubai, London, Istanbul Course objectives: - Plan audit programmes and individual audits - Prepare process-based checklists - Conduct opening meetings and interviews - Gather and evaluate objective evidence - Write clear nonconformity statements - Report findings and verify corrective actions Target competencies: - Audit planning - Interviewing - Evidence evaluation - Nonconformity writing - Follow-up Course outline: - Day 1: Auditing Basics. Audit types Principles Audit programmes Exercise - Day 2: Planning. Audit plans Process-based checklists Sampling Workshop - Day 3: Conducting Audits. Opening meetings Interviews Observation Role play - Day 4: Findings. Objective evidence Nonconformity statements Opportunities for improvement Exercise - Day 5: Reporting. Audit reports Closing meetings Follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25105 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25105 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25106 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25106 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25107 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25107 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25108 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25108 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25109 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25109 - Paris | 2027-03-08 to 2027-03-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25110 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25110 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25111 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25111 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25112 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25112 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25113 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25113 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25114 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25114 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25115 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25115 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25116 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25116 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25117 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25117 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25118 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25118 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25119 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25119 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25120 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25120 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25121 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25121 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25122 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25122 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25123 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25123 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25124 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25124 ## Business Process Reengineering URL: https://smarthorizon.uk/course/business-process-reengineering Brochure: https://smarthorizon.uk/course/business-process-reengineering/brochure.pdf Course reference: business-process-reengineering Catalogue record updated: 2026-10-25T19:58:51.653Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sometimes incremental improvement is not enough and processes must be fundamentally redesigned. This course covers business process reengineering: selecting processes, understanding current state, radical redesign principles, enabling technology, organisational impacts, implementation and managing the risks of major change. Why attend: Reengineering can deliver dramatic improvements but carries risk. You will learn when and how to redesign processes successfully. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process redesign workshops, case studies of successful and failed reengineering, and implementation planning. Target audience: This course is suitable for: Process improvement leaders Transformation managers Business analysts Operations directors IT managers Destinations: Rome, Dubai, Kuala Lumpur, Cape Town, London, Vienna, Barcelona, Paris, Frankfurt, Amsterdam, Istanbul Course objectives: - Distinguish reengineering from incremental improvement - Select processes for redesign - Analyse current processes - Apply radical redesign principles - Use technology as an enabler - Plan and manage implementation Target competencies: - Process analysis - Redesign - Technology enablement - Change management - Implementation planning Course outline: - Day 1: Reengineering Concepts. Origins When to reengineer Case studies Exercise - Day 2: Process Selection. Selection criteria Customer value Scope Workshop - Day 3: Current State. Process mapping Pain points Performance Exercise - Day 4: Redesign. Redesign principles Technology enablers Future state Workshop - Day 5: Implementation. Organisational impact Change management Risk Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25125 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25125 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25126 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25126 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25127 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25127 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25128 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25128 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25129 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25129 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25130 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25130 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25131 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25131 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25132 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25132 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25133 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25133 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25134 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25134 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25135 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25135 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25136 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25136 - Paris | 2027-07-19 to 2027-07-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25137 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25137 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25138 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25138 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25139 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25139 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25140 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25140 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25141 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25141 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25142 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25142 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25143 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25143 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25144 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25144 ## Operational Excellence Strategy URL: https://smarthorizon.uk/course/operational-excellence-strategy Brochure: https://smarthorizon.uk/course/operational-excellence-strategy/brochure.pdf Course reference: operational-excellence-strategy Catalogue record updated: 2026-10-25T19:58:51.674Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Operational excellence is a way of running an organisation where every employee can see value flow and fix problems. This course covers operational excellence strategy: principles, deployment models, leadership systems, capability building, governance, measuring maturity and sustaining a culture of excellence. Why attend: Many excellence programmes fade after early wins. You will learn to build an approach that lasts. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Maturity assessments, deployment model comparisons, case studies and strategy workshops. Target audience: This course is suitable for: Operational excellence leaders Operations directors Continuous improvement managers Senior leaders Transformation professionals Destinations: Vienna, Rome, Frankfurt, Cape Town, Amsterdam, Dubai, Paris, Barcelona, Istanbul, London, Kuala Lumpur Course objectives: - Explain operational excellence principles - Assess operational excellence maturity - Choose deployment approaches - Design leadership and management systems - Build improvement capability - Sustain and measure excellence Target competencies: - Strategy development - Maturity assessment - Deployment planning - Leadership systems - Capability building Course outline: - Day 1: Operational Excellence. Principles Frameworks Case studies Exercise - Day 2: Maturity. Assessment models Current state Priorities Workshop - Day 3: Deployment. Pilot and scale models Governance Programme office Exercise - Day 4: Leadership Systems. Management routines Visual management Coaching Case study - Day 5: Sustaining. Capability building Measurement Culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25145 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25145 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25146 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25146 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25147 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25147 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25148 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25148 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25149 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25149 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25150 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25150 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25151 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25151 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25152 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25152 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25153 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25153 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25154 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25154 - Istanbul | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25155 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25155 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25156 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25156 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25157 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25157 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25158 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25158 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25159 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25159 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25160 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25160 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25161 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25161 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25162 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25162 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25163 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25163 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25164 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25164 ## Fishbone, 5 Whys and Pareto in Practice URL: https://smarthorizon.uk/course/fishbone-5-whys-and-pareto-in-practice Brochure: https://smarthorizon.uk/course/fishbone-5-whys-and-pareto-in-practice/brochure.pdf Course reference: fishbone-5-whys-and-pareto-in-practice Catalogue record updated: 2026-10-25T19:58:51.683Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Simple problem-solving tools, used well, solve most everyday quality and operational problems. This practical course teaches fishbone diagrams, 5 Whys and Pareto analysis in depth, plus check sheets and run charts, through hands-on practice with real workplace problems. Why attend: Basic tools are often used superficially. You will learn to apply them properly and reach real root causes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on tool practice, team problem-solving sessions, case studies and peer review. Target audience: This course is suitable for: Team leaders and supervisors Quality and process staff Front-line employees Engineers Service managers Destinations: Cape Town, Barcelona, Paris, London, Rome, Dubai, Istanbul, Frankfurt, Vienna, Kuala Lumpur, Amsterdam Course objectives: - Collect data with check sheets - Prioritise problems with Pareto analysis - Explore causes with fishbone diagrams - Drill to root causes with 5 Whys - Track results with run charts - Combine tools in a simple problem-solving process Target competencies: - Data collection - Prioritisation - Cause analysis - Root cause identification - Result tracking Course outline: - Day 1: Problem Solving Basics. Problem statements Facts versus opinions Simple process Exercise - Day 2: Data and Pareto. Check sheets Pareto analysis Prioritisation Exercise - Day 3: Fishbone. Cause categories Building diagrams Team brainstorming Workshop - Day 4: 5 Whys. Asking why effectively Avoiding blame Verifying causes Exercise - Day 5: Results. Run charts Countermeasures Sharing results Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25165 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25165 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25166 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25166 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25167 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25167 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25168 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25168 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25169 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25169 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25170 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25170 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25171 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25171 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25172 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25172 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25173 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25173 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25174 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25174 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25175 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25175 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25176 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25176 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25177 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25177 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25178 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25178 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25179 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25179 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25180 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25180 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25181 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25181 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25182 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25182 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25183 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25183 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25184 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25184 ## Flow and Takt Time in Service Processes URL: https://smarthorizon.uk/course/flow-and-takt-time-in-service-processes Brochure: https://smarthorizon.uk/course/flow-and-takt-time-in-service-processes/brochure.pdf Course reference: flow-and-takt-time-in-service-processes Catalogue record updated: 2026-10-25T19:58:51.693Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Lean flow concepts apply as much to offices, hospitals and service centres as to factories. This course shows how to apply takt time, flow, work balancing, queues and work-in-progress limits to service processes, reducing waiting times and improving consistency for customers. Why attend: Service queues and delays frustrate customers and staff. You will learn to design service processes that flow. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Service process simulations, takt calculations, workload balancing exercises and case studies. Target audience: This course is suitable for: Service operations managers Process improvement practitioners Team leaders in offices and centres Healthcare managers Shared service managers Destinations: Rome, Istanbul, Dubai, Vienna, Cape Town, London, Kuala Lumpur, Amsterdam, Paris, Barcelona, Frankfurt Course objectives: - Explain flow and takt time in services - Calculate takt time from customer demand - Balance work across team members - Manage queues and work in progress - Reduce waiting and handoffs - Monitor flow performance Target competencies: - Flow design - Takt calculation - Workload balancing - Queue management - Performance monitoring Course outline: - Day 1: Flow in Services. Service waste Flow principles Simulation round 1 Exercise - Day 2: Takt Time. Customer demand Takt calculation Variation Exercise - Day 3: Balancing Work. Work content Line balancing Cross-training Workshop - Day 4: Queues and WIP. Queues WIP limits Handoffs Simulation round 2 - Day 5: Monitoring. Flow metrics Visual boards Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25185 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25185 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25186 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25186 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25187 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25187 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25188 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25188 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25189 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25189 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25190 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25190 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25191 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25191 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25192 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25192 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25193 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25193 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25194 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25194 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25195 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25195 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25196 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25196 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25197 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25197 - Amsterdam | 2027-08-16 to 2027-08-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25198 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25198 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25199 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25199 - Paris | 2027-09-27 to 2027-10-01 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25200 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25200 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25201 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25201 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25202 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25202 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25203 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25203 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25204 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25204 ## Rework and Defect Reduction Strategies URL: https://smarthorizon.uk/course/rework-and-defect-reduction-strategies Brochure: https://smarthorizon.uk/course/rework-and-defect-reduction-strategies/brochure.pdf Course reference: rework-and-defect-reduction-strategies Catalogue record updated: 2026-10-25T19:58:51.703Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Rework and defects consume capacity, raise costs and frustrate customers. This course provides practical strategies to reduce defects: measuring the cost of rework, defect data collection, prioritisation, root cause analysis, error-proofing, process controls, supplier quality and sustaining improvement. Why attend: Every defect prevented saves cost and time. You will learn systematic ways to cut rework. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Defect data exercises, root cause workshops, error-proofing design and case studies. Target audience: This course is suitable for: Quality engineers and managers Production supervisors Process engineers Service managers Continuous improvement staff Destinations: Vienna, Rome, London, Dubai, Cape Town, Barcelona, Paris, Kuala Lumpur, Frankfurt, Istanbul, Amsterdam Course objectives: - Quantify the cost of rework and defects - Collect and categorise defect data - Prioritise defect reduction efforts - Identify root causes of defects - Apply error-proofing and process controls - Sustain lower defect rates Target competencies: - Cost analysis - Defect data management - Root cause analysis - Error-proofing - Process control Course outline: - Day 1: Cost of Defects. Rework costs Hidden factory Measurement Exercise - Day 2: Defect Data. Defect categories Data collection Pareto Workshop - Day 3: Root Causes. Analysis tools Process and design causes Verification Exercise - Day 4: Prevention. Error-proofing Process controls Supplier quality Case study - Day 5: Sustaining. Monitoring Standard work Recognition Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25205 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25205 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25206 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25206 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25207 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25207 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25208 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25208 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25209 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25209 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25210 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25210 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25211 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25211 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25212 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25212 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25213 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25213 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25214 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25214 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25215 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25215 - Kuala Lumpur | 2027-07-05 to 2027-07-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25216 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25216 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25217 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25217 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25218 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25218 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25219 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25219 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25220 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25220 - Istanbul | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25221 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25221 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25222 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25222 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25223 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25223 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25224 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25224 ## Safety Inspections and Workplace Audits URL: https://smarthorizon.uk/course/safety-inspections-and-workplace-audits Brochure: https://smarthorizon.uk/course/safety-inspections-and-workplace-audits/brochure.pdf Course reference: safety-inspections-and-workplace-audits Catalogue record updated: 2026-10-25T19:58:51.712Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Regular inspections and audits identify hazards before they cause harm. This course covers planning and conducting workplace safety inspections and audits: inspection types, checklists, hazard recognition, involving workers, recording findings, risk rating, corrective actions and tracking. Why attend: Inspections that only look for obvious issues miss serious hazards. You will learn to inspect thoroughly and drive corrective action. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Workplace inspection practice, checklist development, hazard recognition exercises and case studies. Target audience: This course is suitable for: Health and safety officers Supervisors and managers Safety committee members Facility managers Quality and HSE auditors Destinations: Amsterdam, Frankfurt, London, Barcelona, Rome, Istanbul, Vienna, Dubai, Paris, Cape Town, Kuala Lumpur Course objectives: - Plan inspection and audit programmes - Develop effective checklists - Recognise workplace hazards - Involve workers in inspections - Record and risk-rate findings - Track corrective actions to closure Target competencies: - Inspection planning - Hazard recognition - Checklist design - Risk rating - Action tracking Course outline: - Day 1: Inspections and Audits. Purpose and types Legal requirements Programmes Exercise - Day 2: Checklists. Designing checklists Area-specific checks Pitfalls Workshop - Day 3: Hazard Recognition. Common hazards Unsafe conditions and acts Inspection practice Exercise - Day 4: Findings. Recording Risk rating Photos and evidence Exercise - Day 5: Corrective Actions. Action planning Tracking Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25225 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25225 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25226 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25226 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25227 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25227 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25228 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25228 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25229 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25229 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25230 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25230 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25231 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25231 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25232 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25232 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25233 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25233 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25234 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25234 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25235 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25235 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25236 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25236 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25237 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25237 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25238 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25238 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25239 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25239 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25240 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25240 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25241 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25241 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25242 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25242 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25243 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25243 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25244 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25244 ## Waste Management and Circular Economy Practices URL: https://smarthorizon.uk/course/waste-management-and-circular-economy-practices Brochure: https://smarthorizon.uk/course/waste-management-and-circular-economy-practices/brochure.pdf Course reference: waste-management-and-circular-economy-practices Catalogue record updated: 2026-11-01T12:52:40.103Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Reducing waste and keeping materials in use saves money and reduces environmental impact. This course covers waste management and circular economy practices: waste hierarchy, waste audits, segregation and recycling, legal duties, circular design, reuse and remanufacturing, supplier and customer collaboration and measuring circularity. Why attend: Waste is lost value. You will learn practical ways to reduce waste and move towards circular operations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Waste audit exercises, circular design workshops, case studies and improvement planning. Target audience: This course is suitable for: Environmental and sustainability managers Operations and facility managers Procurement professionals Quality managers Product designers Destinations: Rome, Cape Town, Istanbul, Vienna, Paris, London, Amsterdam, Barcelona, Dubai, Frankfurt, Kuala Lumpur Course objectives: - Apply the waste hierarchy - Conduct waste audits - Improve segregation, recycling and disposal compliance - Apply circular design principles - Develop reuse and take-back schemes - Measure waste and circularity performance Target competencies: - Waste auditing - Compliance - Circular design - Collaboration - Performance measurement Course outline: - Day 1: Waste and Circularity. Waste hierarchy Linear versus circular Case studies Exercise - Day 2: Waste Audits. Audit methods Data analysis Opportunities Workshop - Day 3: Waste Management. Segregation Recycling and disposal Legal duties Exercise - Day 4: Circular Practices. Circular design Reuse and remanufacturing Take-back schemes Case study - Day 5: Measurement. Waste KPIs Circularity indicators Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25245 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25245 - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25246 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25246 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25247 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25247 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25248 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25248 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25249 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25249 - Paris | 2027-03-01 to 2027-03-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25250 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25250 - London | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25251 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25251 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25252 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25252 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25253 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25253 - Amsterdam | 2027-05-17 to 2027-05-21 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25254 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25254 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25255 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25255 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25256 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25256 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25257 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25257 - Frankfurt | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25258 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25258 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25259 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25259 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25260 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25260 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25261 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25261 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25262 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25262 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25263 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25263 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25264 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25264 ## Method Validation for Laboratories URL: https://smarthorizon.uk/course/method-validation-for-laboratories Brochure: https://smarthorizon.uk/course/method-validation-for-laboratories/brochure.pdf Course reference: method-validation-for-laboratories Catalogue record updated: 2026-11-01T12:52:01.585Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Laboratories must demonstrate that their test methods are fit for purpose. This course covers method validation and verification: accuracy, precision, linearity, range, limits of detection and quantification, specificity, robustness, measurement uncertainty, statistical evaluation and documentation for accreditation. Why attend: Unvalidated methods produce unreliable results and fail accreditation. You will learn to plan and document validation correctly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Validation planning exercises, statistical calculations with real data, case studies and documentation review. Target audience: This course is suitable for: Laboratory analysts and managers Quality managers in laboratories Method development scientists Accreditation coordinators QC staff Destinations: Barcelona, Vienna, Rome, Dubai, Amsterdam, Cape Town, Frankfurt, Kuala Lumpur, Paris, Istanbul, London Course objectives: - Distinguish method validation and verification - Plan validation studies - Evaluate accuracy, precision and linearity - Determine detection and quantification limits - Estimate measurement uncertainty - Document validation for accreditation Target competencies: - Validation planning - Statistical evaluation - Uncertainty estimation - Documentation - Accreditation readiness Course outline: - Day 1: Validation Concepts. Why validate Validation versus verification Requirements Exercise - Day 2: Planning. Validation parameters Protocols Acceptance criteria Workshop - Day 3: Performance Characteristics. Accuracy and precision Linearity and range LOD and LOQ Exercise - Day 4: Uncertainty. Sources of uncertainty Estimation approaches Reporting Exercise - Day 5: Documentation. Validation reports Ongoing verification Accreditation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25265 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25265 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25266 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25266 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25267 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25267 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25268 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25268 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25269 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25269 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25270 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25270 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25271 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25271 - Frankfurt | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25272 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25272 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25273 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25273 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25274 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25274 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25275 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25275 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25276 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25276 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25277 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25277 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25278 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25278 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25279 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25279 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25280 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25280 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25281 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25281 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25282 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25282 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25283 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25283 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25284 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25284 ## HACCP Planning for Food Businesses URL: https://smarthorizon.uk/course/haccp-planning-for-food-businesses Brochure: https://smarthorizon.uk/course/haccp-planning-for-food-businesses/brochure.pdf Course reference: haccp-planning-for-food-businesses Catalogue record updated: 2026-10-25T19:58:51.741Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hazard Analysis and Critical Control Points is the foundation of food safety management worldwide. This course covers HACCP planning: prerequisite programmes, forming the HACCP team, product description and flow diagrams, hazard analysis, critical control points, critical limits, monitoring, corrective actions, verification and records. Why attend: A sound HACCP plan protects consumers and the business. You will learn to develop and maintain an effective plan. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: HACCP plan development exercises, hazard analysis workshops, case studies of food incidents and verification practice. Target audience: This course is suitable for: Food safety and quality managers Food production supervisors HACCP team members Catering and hospitality managers Food safety auditors Destinations: London, Rome, Paris, Dubai, Amsterdam, Barcelona, Vienna, Cape Town, Istanbul, Kuala Lumpur, Frankfurt Course objectives: - Explain HACCP principles and prerequisite programmes - Describe products and build flow diagrams - Conduct hazard analysis - Determine critical control points and limits - Establish monitoring and corrective actions - Verify the plan and maintain records Target competencies: - Hazard analysis - CCP determination - Monitoring design - Verification - Record keeping Course outline: - Day 1: Food Safety. Food hazards Legal requirements Prerequisite programmes Exercise - Day 2: Preparation. HACCP team Product description Flow diagrams Workshop - Day 3: Hazard Analysis. Biological, chemical and physical hazards Risk assessment Control measures Exercise - Day 4: CCPs and Monitoring. Decision trees Critical limits Monitoring and corrective actions Exercise - Day 5: Verification. Verification activities Validation Records and review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25285 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25285 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25286 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25286 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25287 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25287 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25288 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25288 - Paris | 2027-02-15 to 2027-02-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25289 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25289 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25290 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25290 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25291 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25291 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25292 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25292 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25293 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25293 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25294 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25294 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25295 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25295 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25296 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25296 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25297 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25297 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25298 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25298 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25299 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25299 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25300 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25300 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25301 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25301 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25302 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25302 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25303 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25303 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25304 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25304 ## Excellence Models and Self-Assessment URL: https://smarthorizon.uk/course/excellence-models-and-self-assessment Brochure: https://smarthorizon.uk/course/excellence-models-and-self-assessment/brochure.pdf Course reference: excellence-models-and-self-assessment Catalogue record updated: 2026-10-25T19:58:51.749Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Business excellence models provide a holistic framework to assess and improve organisational performance. This course covers excellence models such as EFQM and national quality awards: model structure, enablers and results, self-assessment methods, scoring, identifying strengths and improvement areas, and preparing award submissions. Why attend: Self-assessment against an excellence model reveals priorities for improvement across the whole organisation. You will learn to run assessments that drive change. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Model walkthroughs, self-assessment practice, scoring exercises and case studies of award winners. Target audience: This course is suitable for: Quality and excellence managers Strategy and performance professionals Senior managers Internal assessors Government excellence programme staff Destinations: Barcelona, London, Rome, Paris, Dubai, Vienna, Cape Town, Frankfurt, Kuala Lumpur, Istanbul, Amsterdam Course objectives: - Explain the structure of excellence models - Understand enablers and results criteria - Plan and run self-assessments - Score using assessment logic - Prioritise improvement areas - Prepare excellence award submissions Target competencies: - Model knowledge - Self-assessment - Scoring - Prioritisation - Submission writing Course outline: - Day 1: Excellence Models. Purpose of excellence models Model overview Case studies Exercise - Day 2: Criteria. Direction and execution Results Evidence Workshop - Day 3: Self-Assessment. Assessment methods Gathering evidence Facilitation Exercise - Day 4: Scoring. Assessment logic Consensus Strengths and improvements Exercise - Day 5: Using Results. Prioritisation Award submissions Improvement plans Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25305 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25305 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25306 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25306 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25307 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25307 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25308 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25308 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25309 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25309 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25310 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25310 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25311 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25311 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25312 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25312 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25313 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25313 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25314 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25314 - Frankfurt | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25315 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25315 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25316 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25316 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25317 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25317 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25318 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25318 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25319 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25319 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25320 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25320 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25321 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25321 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25322 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25322 - Amsterdam | 2027-11-15 to 2027-11-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25323 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25323 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25324 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25324 ## Work Instructions and Visual Job Aids URL: https://smarthorizon.uk/course/work-instructions-and-visual-job-aids Brochure: https://smarthorizon.uk/course/work-instructions-and-visual-job-aids/brochure.pdf Course reference: work-instructions-and-visual-job-aids Catalogue record updated: 2026-10-25T19:58:51.760Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Clear work instructions reduce errors, speed up training and make performance consistent. This course teaches how to write and design work instructions and visual job aids: task analysis, step structure, key points and reasons, photos and diagrams, formats for different settings, testing with users and document control. Why attend: Text-heavy procedures are rarely read on the job. You will learn to create instructions people actually use. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Task analysis practice, instruction writing and redesign exercises, photo-based job aid creation and user testing. Target audience: This course is suitable for: Quality and process staff Trainers Supervisors and team leaders Engineers Document controllers Destinations: Vienna, Cape Town, Rome, London, Barcelona, Frankfurt, Dubai, Istanbul, Paris, Kuala Lumpur, Amsterdam Course objectives: - Analyse tasks into steps and key points - Write clear, concise work instructions - Design visual job aids with photos and diagrams - Choose formats for different work settings - Test instructions with users - Control and update instructions Target competencies: - Task analysis - Instruction writing - Visual design - User testing - Document control Course outline: - Day 1: Why Instructions Fail. Common problems Purpose of instructions Examples Exercise - Day 2: Task Analysis. Breaking down tasks Key points and reasons Safety and quality points Workshop - Day 3: Writing. Clear steps Plain language Formatting Exercise - Day 4: Visual Job Aids. Photos and diagrams One-point lessons Checklists Creation exercise - Day 5: Testing and Control. User testing Document control Updating Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-16 to 2026-11-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25325 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25325 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25326 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25326 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25327 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25327 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25328 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25328 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25329 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25329 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25330 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25330 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25331 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25331 - Frankfurt | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25332 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25332 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25333 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25333 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25334 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25334 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25335 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25335 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25336 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25336 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25337 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25337 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25338 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25338 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25339 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25339 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25340 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25340 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25341 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25341 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25342 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25342 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25343 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25343 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25344 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25344 ## Process Mapping and Documentation URL: https://smarthorizon.uk/course/process-mapping-and-documentation Brochure: https://smarthorizon.uk/course/process-mapping-and-documentation/brochure.pdf Course reference: process-mapping-and-documentation Catalogue record updated: 2026-10-25T19:58:51.770Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Process maps make work visible so it can be understood, improved and controlled. This course teaches process mapping and documentation: levels of process architecture, SIPOC, swimlane and flowchart notation, value stream maps, identifying problems in maps, documenting procedures and maintaining process documentation. Why attend: Many organisations cannot describe how their own processes work. You will learn to map and document processes clearly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Mapping workshops on real processes, notation exercises, problem identification and documentation practice. Target audience: This course is suitable for: Process owners and analysts Quality professionals Business analysts Team leaders Improvement practitioners Destinations: Dubai, Barcelona, Cape Town, Vienna, Rome, London, Frankfurt, Amsterdam, Paris, Istanbul, Kuala Lumpur Course objectives: - Explain levels of process architecture - Create SIPOC diagrams - Draw swimlane process maps - Identify waste, delays and risks in maps - Document procedures from maps - Maintain process documentation Target competencies: - Process mapping - Notation - Analysis - Documentation - Maintenance Course outline: - Day 1: Process Thinking. What a process is Process architecture Ownership Exercise - Day 2: High-Level Mapping. SIPOC Process levels Boundaries Workshop - Day 3: Detailed Mapping. Swimlane maps Notation Mapping sessions Exercise - Day 4: Analysing Maps. Waste and delays Handoffs Risks and controls Exercise - Day 5: Documentation. Procedures from maps Repositories Updating Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25345 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25345 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25346 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25346 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25347 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25347 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25348 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25348 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25349 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25349 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25350 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25350 - Cape Town | 2027-04-05 to 2027-04-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25351 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25351 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25352 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25352 - London | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25353 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25353 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25354 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25354 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25355 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25355 - Amsterdam | 2027-07-12 to 2027-07-16 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25356 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25356 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25357 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25357 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25358 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25358 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25359 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25359 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25360 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25360 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25361 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25361 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25362 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25362 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25363 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25363 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25364 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25364 ## Hypothesis Testing for Process Improvement URL: https://smarthorizon.uk/course/hypothesis-testing-for-process-improvement Brochure: https://smarthorizon.uk/course/hypothesis-testing-for-process-improvement/brochure.pdf Course reference: hypothesis-testing-for-process-improvement Catalogue record updated: 2026-10-25T19:58:51.779Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Improvement decisions should be based on statistical evidence, not intuition. This course teaches hypothesis testing for process improvement: the logic of hypothesis tests, t-tests, ANOVA, chi-square tests, correlation and regression, sample size, interpreting p-values and confidence intervals and using statistical software. Why attend: Without statistics, teams may implement changes that do not really work. You will learn to test improvement ideas rigorously. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Statistical exercises with process data, software practice, interpretation workshops and case studies. Target audience: This course is suitable for: Continuous improvement practitioners Quality engineers Process engineers Data analysts Six Sigma project leaders Destinations: Frankfurt, Vienna, Rome, Cape Town, Paris, Dubai, Barcelona, London, Amsterdam, Istanbul, Kuala Lumpur Course objectives: - Explain hypothesis testing logic - Choose appropriate statistical tests - Perform t-tests, ANOVA and chi-square tests - Analyse relationships with correlation and regression - Interpret p-values and confidence intervals - Communicate statistical findings Target competencies: - Test selection - Statistical analysis - Regression - Interpretation - Communication Course outline: - Day 1: Statistical Thinking. Variation and decisions Hypothesis logic Errors Exercise - Day 2: Comparing Means. t-tests ANOVA Assumptions Software exercise - Day 3: Proportions and Counts. Chi-square tests Proportion tests Exercise Case study - Day 4: Relationships. Correlation Regression Interpretation Exercise - Day 5: Applying Results. Sample size Communicating results Decision making Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25365 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25365 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25366 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25366 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25367 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25367 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25368 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25368 - Paris | 2027-02-08 to 2027-02-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25369 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25369 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25370 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25370 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25371 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25371 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25372 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25372 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25373 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25373 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25374 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25374 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25375 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25375 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25376 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25376 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25377 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25377 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25378 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25378 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25379 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25379 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25380 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25380 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25381 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25381 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25382 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25382 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25383 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25383 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25384 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25384 ## Measurement Systems Analysis URL: https://smarthorizon.uk/course/measurement-systems-analysis Brochure: https://smarthorizon.uk/course/measurement-systems-analysis/brochure.pdf Course reference: measurement-systems-analysis Catalogue record updated: 2026-10-25T19:58:51.790Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: If measurements are unreliable, every decision based on them is questionable. This course covers measurement systems analysis: measurement error, bias, linearity and stability, gauge repeatability and reproducibility studies, attribute agreement analysis, interpreting results and improving measurement systems. Why attend: Many quality problems are actually measurement problems. You will learn to test whether your measurements can be trusted. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Gauge R&R studies with real measurements, attribute agreement exercises, software analysis and case studies. Target audience: This course is suitable for: Quality engineers and technicians Metrology and calibration staff Process engineers Laboratory staff Six Sigma practitioners Destinations: Vienna, Rome, Paris, Amsterdam, London, Barcelona, Dubai, Cape Town, Istanbul, Frankfurt, Kuala Lumpur Course objectives: - Explain sources of measurement error - Assess bias, linearity and stability - Conduct gauge R&R studies - Perform attribute agreement analysis - Interpret MSA results against criteria - Improve measurement systems Target competencies: - Measurement error analysis - Gauge R&R - Attribute agreement - Interpretation - Improvement Course outline: - Day 1: Measurement Systems. Why MSA Sources of error Terminology Exercise - Day 2: Accuracy. Bias Linearity Stability Exercise - Day 3: Gauge R&R. Study design Crossed studies Analysis Hands-on study - Day 4: Attribute Data. Attribute agreement Kappa Inspection consistency Exercise - Day 5: Improvement. Acceptance criteria Improving systems Ongoing control Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25385 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25385 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25386 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25386 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25387 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25387 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25388 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25388 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25389 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25389 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25390 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25390 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25391 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25391 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25392 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25392 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25393 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25393 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25394 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25394 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25395 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25395 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25396 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25396 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25397 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25397 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25398 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25398 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25399 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25399 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25400 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25400 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25401 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25401 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25402 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25402 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25403 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25403 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25404 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25404 ## Supplier Audits and Quality Agreements URL: https://smarthorizon.uk/course/supplier-audits-and-quality-agreements Brochure: https://smarthorizon.uk/course/supplier-audits-and-quality-agreements/brochure.pdf Course reference: supplier-audits-and-quality-agreements Catalogue record updated: 2026-10-25T19:58:51.802Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Supplier quality determines much of an organisation’s own product and service quality. This course covers supplier quality agreements, supplier audit planning and execution, process and product audits, evaluating supplier quality systems, nonconformity handling, corrective action and supplier development. Why attend: Problems that start at suppliers end up with your customers. You will learn to set clear expectations and verify supplier quality. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Agreement drafting exercises, audit role plays, case studies and follow-up planning. Target audience: This course is suitable for: Supplier quality engineers Quality managers Procurement professionals Auditors Operations managers Destinations: Rome, London, Cape Town, Dubai, Paris, Kuala Lumpur, Vienna, Barcelona, Frankfurt, Amsterdam, Istanbul Course objectives: - Define supplier quality requirements - Draft quality agreements - Plan risk-based supplier audits - Conduct supplier system and process audits - Manage supplier nonconformities and corrective actions - Support supplier quality improvement Target competencies: - Requirement definition - Agreement drafting - Supplier auditing - Corrective action management - Supplier development Course outline: - Day 1: Supplier Quality. Supplier impact on quality Risk-based approach Requirements Exercise - Day 2: Quality Agreements. Agreement content Specifications Change notification Drafting workshop - Day 3: Audit Planning. Audit programmes Risk-based selection Checklists Exercise - Day 4: Conducting Audits. System audits Process audits Findings Role play - Day 5: Corrective Action. Nonconformities 8D and corrective action Follow-up Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25405 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25405 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25406 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25406 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25407 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25407 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25408 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25408 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25409 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25409 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25410 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25410 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25411 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25411 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25412 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25412 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25413 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25413 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25414 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25414 - London | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25415 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25415 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25416 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25416 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25417 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25417 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25418 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25418 - Amsterdam | 2027-09-06 to 2027-09-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25419 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25419 - Barcelona | 2027-09-27 to 2027-10-01 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25420 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25420 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25421 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25421 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25422 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25422 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25423 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25423 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25424 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25424 ## Quality in Healthcare Services URL: https://smarthorizon.uk/course/quality-in-healthcare-services Brochure: https://smarthorizon.uk/course/quality-in-healthcare-services/brochure.pdf Course reference: quality-in-healthcare-services Catalogue record updated: 2026-10-25T19:58:51.812Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Healthcare quality affects patient safety, outcomes and experience. This course covers quality in healthcare: dimensions of healthcare quality, clinical governance, patient safety systems, quality indicators, clinical audit, accreditation, patient experience and improvement methods such as PDSA cycles. Why attend: Quality improvement saves lives and resources in healthcare. You will learn practical methods used by leading healthcare organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Healthcare case studies, indicator design, clinical audit exercises and PDSA improvement projects. Target audience: This course is suitable for: Healthcare quality managers Nurses and clinical leaders Hospital administrators Patient safety officers Accreditation coordinators Destinations: Dubai, Vienna, Cape Town, London, Amsterdam, Rome, Frankfurt, Paris, Barcelona, Istanbul, Kuala Lumpur Course objectives: - Explain dimensions of healthcare quality - Understand clinical governance structures - Implement patient safety systems - Use quality indicators and clinical audit - Prepare for accreditation - Lead improvement with PDSA cycles Target competencies: - Clinical governance - Patient safety - Quality measurement - Clinical audit - Improvement methods Course outline: - Day 1: Healthcare Quality. Dimensions of quality Governance Case studies Exercise - Day 2: Patient Safety. Incident reporting Safety culture Risk management Workshop - Day 3: Measurement. Quality indicators Clinical audit Data use Exercise - Day 4: Accreditation and Experience. Accreditation Patient experience Complaints Case study - Day 5: Improvement. PDSA cycles Improvement teams Sustaining Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25425 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25425 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25426 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25426 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25427 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25427 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25428 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25428 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25429 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25429 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25430 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25430 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25431 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25431 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25432 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25432 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25433 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25433 - Frankfurt | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25434 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25434 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25435 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25435 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25436 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25436 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25437 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25437 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25438 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25438 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25439 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25439 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25440 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25440 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25441 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25441 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25442 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25442 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25443 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25443 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25444 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25444 ## Mystery Shopping and Service Audits URL: https://smarthorizon.uk/course/mystery-shopping-and-service-audits Brochure: https://smarthorizon.uk/course/mystery-shopping-and-service-audits/brochure.pdf Course reference: mystery-shopping-and-service-audits Catalogue record updated: 2026-10-25T19:58:51.824Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Mystery shopping and service audits show how customers actually experience a service. This course covers designing service standards and audit programmes, mystery shopping scenarios, evaluation forms and scoring, briefing shoppers, analysing results, giving feedback to teams and turning findings into improvement. Why attend: What managers believe customers experience is often different from reality. You will learn to measure service delivery objectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Scenario design workshops, evaluation form development, result analysis exercises and feedback role plays. Target audience: This course is suitable for: Service quality managers Customer experience professionals Retail and hospitality managers Contact centre managers Franchise managers Destinations: Dubai, London, Paris, Frankfurt, Amsterdam, Barcelona, Cape Town, Vienna, Rome, Istanbul, Kuala Lumpur Course objectives: - Define measurable service standards - Design mystery shopping programmes - Write scenarios and evaluation forms - Brief and manage shoppers - Analyse and report results - Use findings to coach teams and improve service Target competencies: - Standard setting - Programme design - Evaluation design - Analysis - Coaching for improvement Course outline: - Day 1: Service Audits. Purpose Types of audits Ethics Exercise - Day 2: Standards. Service standards Measurable behaviours Brand alignment Workshop - Day 3: Programme Design. Scenarios Evaluation forms Frequency Exercise - Day 4: Analysis. Scoring Trends Reporting Case study - Day 5: Improvement. Feedback to teams Coaching Action plans Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25445 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25445 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25446 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25446 - Paris | 2027-01-11 to 2027-01-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25447 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25447 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25448 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25448 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25449 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25449 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25450 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25450 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25451 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25451 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25452 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25452 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25453 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25453 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25454 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25454 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25455 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25455 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25456 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25456 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25457 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25457 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25458 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25458 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25459 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25459 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25460 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25460 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25461 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25461 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25462 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25462 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25463 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25463 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25464 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25464 ## Continuous Improvement Culture URL: https://smarthorizon.uk/course/continuous-improvement-culture Brochure: https://smarthorizon.uk/course/continuous-improvement-culture/brochure.pdf Course reference: continuous-improvement-culture Catalogue record updated: 2026-10-25T19:58:51.833Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Tools alone do not create lasting improvement; culture does. This course explores how to build a continuous improvement culture: leadership behaviours, psychological safety, engaging employees in problem solving, coaching routines, recognising improvement, learning from failure and measuring cultural progress. Why attend: Many organisations train in lean and Six Sigma but see little lasting change. You will learn to build the culture that makes improvement stick. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Culture assessments, leadership behaviour workshops, coaching practice and case studies. Target audience: This course is suitable for: Senior leaders and managers Continuous improvement leaders HR and culture professionals Team leaders Operational excellence staff Destinations: Rome, Dubai, Barcelona, Amsterdam, Cape Town, Kuala Lumpur, Istanbul, Vienna, Frankfurt, London, Paris Course objectives: - Explain elements of an improvement culture - Assess current improvement culture - Model leadership behaviours that support improvement - Engage employees in daily problem solving - Use coaching routines to build capability - Recognise and sustain improvement Target competencies: - Culture assessment - Leadership behaviours - Employee engagement - Coaching - Recognition Course outline: - Day 1: Improvement Culture. Why culture matters Elements Case studies Exercise - Day 2: Assessment. Culture diagnostics Behaviours Barriers Workshop - Day 3: Leadership. Leader standard work Gemba Asking questions Exercise - Day 4: Engagement and Coaching. Problem-solving involvement Coaching kata Psychological safety Practice - Day 5: Sustaining. Recognition Learning from failure Measuring progress Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25465 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25465 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25466 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25466 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25467 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25467 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25468 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25468 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25469 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25469 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25470 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25470 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25471 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25471 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25472 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25472 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25473 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25473 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25474 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25474 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25475 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25475 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25476 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25476 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25477 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25477 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25478 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25478 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25479 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25479 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25480 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25480 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25481 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25481 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25482 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25482 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25483 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25483 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25484 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25484 ## 5S Workplace Organisation URL: https://smarthorizon.uk/course/5s-workplace-organisation Brochure: https://smarthorizon.uk/course/5s-workplace-organisation/brochure.pdf Course reference: 5s-workplace-organisation Catalogue record updated: 2026-10-25T19:58:51.843Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: 5S creates organised, clean and safe workplaces where problems become visible. This practical course covers sort, set in order, shine, standardise and sustain, with red tagging, shadow boards, labelling, cleaning as inspection, 5S standards, audits and applying 5S in offices and digital workspaces. Why attend: A well-organised workplace saves time and reduces errors every day. You will learn to implement 5S that lasts. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on 5S exercises, before-and-after photo projects, audit practice and case studies. Target audience: This course is suitable for: Team leaders and supervisors Production and warehouse staff Office managers Continuous improvement champions Facility staff Destinations: London, Barcelona, Amsterdam, Vienna, Cape Town, Frankfurt, Rome, Dubai, Kuala Lumpur, Istanbul, Paris Course objectives: - Explain the purpose and steps of 5S - Sort and red-tag unnecessary items - Set in order with visual storage - Use cleaning as inspection - Create 5S standards and audits - Sustain 5S in operations and offices Target competencies: - Workplace organisation - Visual management - Standardisation - Auditing - Sustainment Course outline: - Day 1: 5S Introduction. Purpose and benefits Five steps Examples Exercise - Day 2: Sort and Set in Order. Red tagging Visual storage Shadow boards Practice - Day 3: Shine. Cleaning as inspection Sources of dirt Responsibilities Exercise - Day 4: Standardise. 5S standards Labelling Office and digital 5S Workshop - Day 5: Sustain. 5S audits Leadership role Recognition Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25485 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25485 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25486 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25486 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25487 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25487 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25488 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25488 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25489 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25489 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25490 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25490 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25491 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25491 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25492 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25492 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25493 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25493 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25494 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25494 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25495 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25495 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25496 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25496 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25497 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25497 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25498 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25498 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25499 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25499 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25500 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25500 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25501 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25501 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25502 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25502 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25503 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25503 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25504 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25504 ## Mistake-Proofing and Poka-Yoke URL: https://smarthorizon.uk/course/mistake-proofing-and-poka-yoke Brochure: https://smarthorizon.uk/course/mistake-proofing-and-poka-yoke/brochure.pdf Course reference: mistake-proofing-and-poka-yoke Catalogue record updated: 2026-10-25T19:58:51.851Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Mistake-proofing designs processes so that errors cannot happen or are detected immediately. This course covers poka-yoke principles, types of human error, prevention and detection devices, contact, fixed-value and motion-step methods, applying mistake-proofing in manufacturing, services and IT, and evaluating effectiveness. Why attend: Training and warnings cannot eliminate human error, but good design can. You will learn to design error-proof processes. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Error analysis exercises, device design workshops, examples from many industries and case studies. Target audience: This course is suitable for: Quality and process engineers Production supervisors Service designers Continuous improvement practitioners Product designers Destinations: Dubai, Frankfurt, Vienna, Cape Town, Paris, Rome, Barcelona, Amsterdam, Istanbul, London, Kuala Lumpur Course objectives: - Explain types of human error - Distinguish prevention and detection mistake-proofing - Apply poka-yoke methods - Design mistake-proofing devices and controls - Apply mistake-proofing in service and digital processes - Evaluate effectiveness of solutions Target competencies: - Error analysis - Device design - Process design - Creativity - Evaluation Course outline: - Day 1: Human Error. Types of errors Why training is not enough Examples Exercise - Day 2: Poka-Yoke Principles. Prevention and detection Control and warning Methods Workshop - Day 3: Designing Devices. Physical devices Sensors Low-cost solutions Design exercise - Day 4: Services and IT. Forms and checklists System validation Service examples Case study - Day 5: Effectiveness. Testing solutions Maintaining devices Scaling Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25505 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25505 - Frankfurt | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25506 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25506 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25507 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25507 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25508 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25508 - Paris | 2027-02-15 to 2027-02-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25509 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25509 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25510 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25510 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25511 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25511 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25512 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25512 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25513 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25513 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25514 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25514 - Amsterdam | 2027-06-14 to 2027-06-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25515 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25515 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25516 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25516 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25517 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25517 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25518 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25518 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25519 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25519 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25520 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25520 - Kuala Lumpur | 2027-10-04 to 2027-10-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25521 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25521 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25522 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25522 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25523 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25523 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25524 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25524 ## Hoshin Kanri Strategy Deployment URL: https://smarthorizon.uk/course/hoshin-kanri-strategy-deployment Brochure: https://smarthorizon.uk/course/hoshin-kanri-strategy-deployment/brochure.pdf Course reference: hoshin-kanri-strategy-deployment Catalogue record updated: 2026-10-25T19:58:51.870Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Hoshin Kanri aligns strategy with daily work by cascading a few breakthrough objectives through the organisation. This course covers strategy deployment: setting breakthrough objectives, X-matrix, catchball, aligning annual plans, bowling charts, monthly reviews and linking strategy to improvement projects. Why attend: Strategies fail when they are not translated into focused action. You will learn a proven method to deploy strategy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: X-matrix workshops, catchball simulations, review meeting practice and case studies. Target audience: This course is suitable for: Strategy and planning managers Senior leaders Operational excellence leaders Department heads Continuous improvement managers Destinations: Barcelona, Dubai, London, Cape Town, Kuala Lumpur, Amsterdam, Rome, Vienna, Istanbul, Paris, Frankfurt Course objectives: - Explain Hoshin Kanri principles - Define breakthrough and annual objectives - Build and use the X-matrix - Cascade objectives using catchball - Track progress with bowling charts - Run monthly strategy reviews Target competencies: - Strategy deployment - Objective setting - Alignment - Progress tracking - Review facilitation Course outline: - Day 1: Strategy Deployment. Why strategies fail Hoshin principles Case studies Exercise - Day 2: Objectives. Breakthrough objectives Annual objectives Focus Workshop - Day 3: X-Matrix. Building the X-matrix Correlations Owners Exercise - Day 4: Catchball. Cascading Negotiating targets Alignment Simulation - Day 5: Reviews. Bowling charts Monthly reviews Countermeasures Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25525 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25525 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25526 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25526 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25527 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25527 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25528 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25528 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25529 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25529 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25530 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25530 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25531 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25531 - Amsterdam | 2027-04-19 to 2027-04-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25532 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25532 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25533 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25533 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25534 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25534 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25535 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25535 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25536 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25536 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25537 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25537 - Istanbul | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25538 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25538 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25539 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25539 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25540 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25540 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25541 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25541 - Frankfurt | 2027-11-01 to 2027-11-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25542 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25542 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25543 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25543 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25544 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25544 ## Benchmarking for Performance Improvement URL: https://smarthorizon.uk/course/benchmarking-for-performance-improvement Brochure: https://smarthorizon.uk/course/benchmarking-for-performance-improvement/brochure.pdf Course reference: benchmarking-for-performance-improvement Catalogue record updated: 2026-10-25T19:58:51.878Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Benchmarking compares performance and practices with others to identify gaps and learn better ways of working. This course covers benchmarking types, selecting what to benchmark, finding partners, collecting comparable data, analysing gaps, learning practices, adapting them and implementing improvements. Why attend: Learning from the best accelerates improvement. You will learn to run benchmarking projects that lead to change. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Benchmarking project planning, data comparison exercises, case studies and implementation workshops. Target audience: This course is suitable for: Quality and performance managers Process owners Strategy professionals Operational excellence staff Senior managers Destinations: Cape Town, London, Dubai, Vienna, Paris, Barcelona, Rome, Frankfurt, Amsterdam, Istanbul, Kuala Lumpur Course objectives: - Explain types of benchmarking - Select processes and metrics to benchmark - Identify and approach benchmarking partners - Collect and normalise comparable data - Analyse performance gaps and practices - Adapt and implement better practices Target competencies: - Benchmark selection - Data comparison - Gap analysis - Practice adaptation - Implementation Course outline: - Day 1: Benchmarking. Types Benefits and pitfalls Ethics Exercise - Day 2: Planning. What to benchmark Metrics Partners Workshop - Day 3: Data. Data collection Normalisation Site visits Exercise - Day 4: Analysis. Gap analysis Practice comparison Enablers Case study - Day 5: Implementation. Adapting practices Action plans Monitoring Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25545 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25545 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25546 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25546 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25547 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25547 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25548 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25548 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25549 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25549 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25550 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25550 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25551 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25551 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25552 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25552 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25553 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25553 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25554 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25554 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25555 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25555 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25556 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25556 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25557 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25557 - Amsterdam | 2027-08-02 to 2027-08-06 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25558 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25558 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25559 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25559 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25560 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25560 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25561 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25561 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25562 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25562 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25563 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25563 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25564 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25564 ## Integrated Management Systems URL: https://smarthorizon.uk/course/integrated-management-systems Brochure: https://smarthorizon.uk/course/integrated-management-systems/brochure.pdf Course reference: integrated-management-systems Catalogue record updated: 2026-10-25T19:58:51.886Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many organisations hold certifications for quality, environment, health and safety and information security. This course shows how to integrate management systems into one coherent system: common structure of ISO standards, integrated policies, risks, documentation, audits, management review and benefits of integration. Why attend: Separate systems create duplication and confusion. You will learn to build a lean, integrated management system. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Standard comparison exercises, integration planning workshops, documentation design and case studies. Target audience: This course is suitable for: Management system managers Quality, HSE and security coordinators Internal auditors Compliance managers Consultants Destinations: Istanbul, Rome, London, Dubai, Vienna, Cape Town, Kuala Lumpur, Amsterdam, Barcelona, Paris, Frankfurt Course objectives: - Explain the common structure of ISO management standards - Map overlaps between quality, environment, safety and security systems - Design integrated policies and objectives - Integrate risk and opportunity management - Create integrated documentation and processes - Run integrated audits and management reviews Target competencies: - Standard mapping - System integration - Documentation design - Integrated auditing - Change management Course outline: - Day 1: Why Integrate. Multiple systems Benefits Challenges Exercise - Day 2: Common Structure. Harmonised structure Shared requirements Specific requirements Workshop - Day 3: Integrated Design. Policies and objectives Risk management Processes Exercise - Day 4: Documentation. Integrated documentation Records Simplification Case study - Day 5: Audits and Review. Integrated audits Management review Certification Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25565 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25565 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25566 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25566 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25567 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25567 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25568 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25568 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25569 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25569 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25570 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25570 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25571 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25571 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25572 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25572 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25573 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25573 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25574 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25574 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25575 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25575 - Amsterdam | 2027-07-05 to 2027-07-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25576 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25576 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25577 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25577 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25578 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25578 - Paris | 2027-08-30 to 2027-09-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25579 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25579 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25580 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25580 - Frankfurt | 2027-10-11 to 2027-10-15 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25581 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25581 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25582 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25582 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25583 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25583 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25584 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25584 ## Nonconformance Management URL: https://smarthorizon.uk/course/nonconformance-management Brochure: https://smarthorizon.uk/course/nonconformance-management/brochure.pdf Course reference: nonconformance-management Catalogue record updated: 2026-10-25T19:58:51.895Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Nonconformances are opportunities to improve if they are managed well. This course covers nonconformance management: detecting and recording nonconformities, containment, segregation and disposition, root cause analysis, corrective action, effectiveness checks, trend analysis and nonconformance systems. Why attend: Weak nonconformance processes let the same problems repeat. You will learn to manage nonconformities from detection to prevention. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case-based exercises, disposition decisions, root cause practice and system design workshops. Target audience: This course is suitable for: Quality engineers and inspectors Production supervisors Quality managers Supplier quality staff Service quality coordinators Destinations: Dubai, Barcelona, Rome, Amsterdam, Kuala Lumpur, Cape Town, Vienna, London, Paris, Istanbul, Frankfurt Course objectives: - Identify and record nonconformities - Contain and segregate nonconforming items - Make disposition decisions - Investigate root causes - Implement and verify corrective actions - Analyse nonconformance trends Target competencies: - Detection - Containment - Disposition - Root cause analysis - Trend analysis Course outline: - Day 1: Nonconformance Basics. Definitions Sources Costs Exercise - Day 2: Containment. Immediate actions Segregation Customer notification Workshop - Day 3: Disposition. Rework, repair, use-as-is, scrap Concessions Authority Exercise - Day 4: Corrective Action. Root cause analysis Actions Effectiveness checks Case study - Day 5: Trends. Nonconformance data Trend analysis System improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25585 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25585 - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25586 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25586 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25587 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25587 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25588 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25588 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25589 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25589 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25590 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25590 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25591 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25591 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25592 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25592 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25593 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25593 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25594 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25594 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25595 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25595 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25596 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25596 - London | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25597 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25597 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25598 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25598 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25599 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25599 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25600 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25600 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25601 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25601 - Istanbul | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25602 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25602 - Frankfurt | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25603 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25603 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25604 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25604 ## Quality Leadership for Managers URL: https://smarthorizon.uk/course/quality-leadership-for-managers Brochure: https://smarthorizon.uk/course/quality-leadership-for-managers/brochure.pdf Course reference: quality-leadership-for-managers Catalogue record updated: 2026-10-25T19:58:51.903Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Quality is shaped by leadership decisions, priorities and behaviours. This course helps managers lead quality: quality as strategy, customer focus, setting quality objectives, engaging teams in quality, making quality visible, dealing with quality failures and balancing cost, speed and quality. Why attend: When leaders compromise on quality, teams follow. You will learn to lead in a way that builds a quality culture. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Leadership case studies, decision dilemmas, quality culture assessments and action planning. Target audience: This course is suitable for: Managers and team leaders Department heads Quality managers Operations directors Senior leaders Destinations: Dubai, Cape Town, London, Amsterdam, Rome, Vienna, Barcelona, Kuala Lumpur, Paris, Istanbul, Frankfurt Course objectives: - Explain the leader’s role in quality - Link quality to strategy and customers - Set and deploy quality objectives - Engage teams in quality ownership - Respond to quality failures constructively - Balance quality with cost and speed Target competencies: - Quality leadership - Customer focus - Objective setting - Team engagement - Decision making Course outline: - Day 1: Leadership and Quality. Quality as strategy Leadership behaviours Case studies Exercise - Day 2: Customer Focus. Customer requirements Voice of the customer Value Workshop - Day 3: Objectives. Quality objectives Deployment Visibility Exercise - Day 4: Teams and Failures. Engagement Responding to failures Blame-free learning Case study - Day 5: Balancing Priorities. Cost, speed and quality Decision dilemmas Leadership commitments Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25605 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25605 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25606 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25606 - London | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25607 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25607 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25608 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25608 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25609 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25609 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25610 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25610 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25611 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25611 - Kuala Lumpur | 2027-04-12 to 2027-04-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25612 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25612 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25613 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25613 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25614 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25614 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25615 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25615 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25616 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25616 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25617 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25617 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25618 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25618 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25619 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25619 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25620 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25620 - Istanbul | 2027-10-04 to 2027-10-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25621 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25621 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25622 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25622 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25623 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25623 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25624 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25624 ## Overall Equipment Effectiveness Improvement URL: https://smarthorizon.uk/course/overall-equipment-effectiveness-improvement Brochure: https://smarthorizon.uk/course/overall-equipment-effectiveness-improvement/brochure.pdf Course reference: overall-equipment-effectiveness-improvement Catalogue record updated: 2026-10-25T19:58:51.912Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Overall Equipment Effectiveness shows how much productive capacity is lost through downtime, slow running and defects. This course covers OEE calculation, data collection, loss categories, analysing the six big losses, improvement methods such as SMED and autonomous maintenance, visual OEE boards and sustaining gains. Why attend: Most plants have hidden capacity locked in losses. You will learn to measure OEE correctly and unlock that capacity. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: OEE calculations with real data, loss analysis workshops, SMED simulation and case studies. Target audience: This course is suitable for: Production and operations managers Maintenance managers Process engineers Continuous improvement staff Shift supervisors Destinations: Paris, Rome, Dubai, Vienna, Frankfurt, Amsterdam, London, Cape Town, Barcelona, Kuala Lumpur, Istanbul Course objectives: - Calculate OEE and its components - Collect accurate OEE data - Analyse the six big losses - Apply improvement methods to major losses - Display OEE visually for teams - Sustain OEE improvements Target competencies: - OEE calculation - Data collection - Loss analysis - Improvement methods - Visual management Course outline: - Day 1: OEE Fundamentals. Availability, performance, quality Calculation Common mistakes Exercise - Day 2: Data Collection. Manual and automatic data Downtime codes Accuracy Workshop - Day 3: Loss Analysis. Six big losses Pareto of losses Priorities Exercise - Day 4: Improvement. SMED Autonomous maintenance Speed and quality losses Simulation - Day 5: Sustaining. OEE boards Daily reviews Targets Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-09 to 2026-11-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25625 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25625 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25626 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25626 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25627 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25627 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25628 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25628 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25629 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25629 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25630 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25630 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25631 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25631 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25632 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25632 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25633 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25633 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25634 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25634 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25635 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25635 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25636 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25636 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25637 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25637 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25638 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25638 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25639 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25639 - Kuala Lumpur | 2027-09-13 to 2027-09-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25640 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25640 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25641 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25641 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25642 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25642 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25643 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25643 - Istanbul | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25644 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25644 ## Visual Management and Daily Huddles URL: https://smarthorizon.uk/course/visual-management-and-daily-huddles Brochure: https://smarthorizon.uk/course/visual-management-and-daily-huddles/brochure.pdf Course reference: visual-management-and-daily-huddles Catalogue record updated: 2026-10-25T19:58:51.920Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Visual management makes performance, problems and standards visible at a glance, and daily huddles turn that visibility into action. This course covers designing visual boards, choosing measures, running short effective huddles, escalation, tiered meeting systems and leader routines. Why attend: Teams that see their performance daily improve faster. You will learn to set up visual boards and huddles that work. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Board design workshops, huddle practice, tiered meeting simulations and case studies. Target audience: This course is suitable for: Team leaders and supervisors Operations managers Continuous improvement staff Healthcare and service managers Office managers Destinations: Cape Town, Rome, Vienna, Barcelona, London, Paris, Dubai, Kuala Lumpur, Istanbul, Amsterdam, Frankfurt Course objectives: - Explain the purpose of visual management - Design team visual boards - Select meaningful daily measures - Run effective short huddles - Escalate problems through tiered meetings - Embed leader routines Target competencies: - Board design - Measure selection - Huddle facilitation - Escalation - Leader routines Course outline: - Day 1: Visual Management. Purpose Examples Principles Exercise - Day 2: Board Design. Board layouts Measures Problem tracking Workshop - Day 3: Daily Huddles. Huddle structure Facilitation Timeboxing Practice - Day 4: Tiered Meetings. Escalation Tier structure Response Simulation - Day 5: Leader Routines. Gemba walks Coaching at boards Sustaining Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25645 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25645 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25646 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25646 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25647 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25647 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25648 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25648 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25649 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25649 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25650 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25650 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25651 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25651 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25652 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25652 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25653 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25653 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25654 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25654 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25655 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25655 - Kuala Lumpur | 2027-07-05 to 2027-07-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25656 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25656 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25657 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25657 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25658 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25658 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25659 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25659 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25660 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25660 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25661 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25661 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25662 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25662 - Amsterdam | 2027-11-15 to 2027-11-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25663 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25663 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25664 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25664 ## Risk-Based Thinking in Quality Management URL: https://smarthorizon.uk/course/risk-based-thinking-in-quality-management Brochure: https://smarthorizon.uk/course/risk-based-thinking-in-quality-management/brochure.pdf Course reference: risk-based-thinking-in-quality-management Catalogue record updated: 2026-10-25T19:58:51.928Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Modern quality standards require organisations to address risks and opportunities rather than only react to problems. This course covers risk-based thinking in quality: identifying risks and opportunities in processes, assessment methods, proportional controls, FMEA basics, integrating risk into planning, audits and reviews. Why attend: Risk-based thinking prevents problems instead of correcting them. You will learn practical approaches proportionate to your organisation. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process risk workshops, FMEA exercises, case studies and integration planning. Target audience: This course is suitable for: Quality managers and coordinators Process owners Internal auditors Management system professionals Operations managers Destinations: Cape Town, Rome, Kuala Lumpur, London, Dubai, Amsterdam, Vienna, Barcelona, Istanbul, Paris, Frankfurt Course objectives: - Explain risk-based thinking in quality standards - Identify process risks and opportunities - Assess and prioritise risks - Select proportionate controls - Use FMEA basics for processes - Integrate risk into planning, audits and reviews Target competencies: - Risk identification - Assessment - Control selection - FMEA - Integration Course outline: - Day 1: Risk-Based Thinking. Concept and requirements Benefits Examples Exercise - Day 2: Identifying Risks. Process risks Opportunities Context Workshop - Day 3: Assessment. Rating methods Prioritisation Records Exercise - Day 4: Controls and FMEA. Proportionate controls Process FMEA Actions Exercise - Day 5: Integration. Planning Audits Management review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25665 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25665 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25666 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25666 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25667 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25667 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25668 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25668 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25669 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25669 - Amsterdam | 2027-03-08 to 2027-03-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25670 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25670 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25671 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25671 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25672 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25672 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25673 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25673 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25674 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25674 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25675 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25675 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25676 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25676 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25677 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25677 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25678 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25678 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25679 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25679 - Rome | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25680 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25680 - Paris | 2027-10-11 to 2027-10-15 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25681 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25681 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25682 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25682 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25683 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25683 - Frankfurt | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25684 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25684 ## Customer Complaint Analysis URL: https://smarthorizon.uk/course/customer-complaint-analysis Brochure: https://smarthorizon.uk/course/customer-complaint-analysis/brochure.pdf Course reference: customer-complaint-analysis Catalogue record updated: 2026-10-25T19:58:51.937Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Complaint data reveals systemic problems in products and services. This course covers complaint analysis for quality improvement: complaint classification, data quality, trend and Pareto analysis, text analysis, root cause investigation, linking complaints to processes, reporting and closing the loop. Why attend: Handling complaints one by one fixes symptoms; analysing them fixes causes. You will learn to turn complaint data into improvements. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Complaint data analysis exercises, classification workshops, root cause practice and reporting. Target audience: This course is suitable for: Quality and complaints managers Customer experience analysts Service managers Regulatory compliance staff Product managers Destinations: Barcelona, Rome, Amsterdam, Cape Town, Kuala Lumpur, Vienna, Dubai, London, Paris, Frankfurt, Istanbul Course objectives: - Classify complaints consistently - Improve complaint data quality - Analyse trends and patterns - Use text analysis on complaint narratives - Investigate root causes - Report insights and drive improvement Target competencies: - Classification - Data analysis - Text analysis - Root cause investigation - Reporting Course outline: - Day 1: Complaints as Data. Value of complaints Regulatory expectations Data sources Exercise - Day 2: Classification. Category design Consistency Data quality Workshop - Day 3: Analysis. Trends and Pareto Segmentation Text analysis Exercise - Day 4: Root Causes. Investigation Process links Verification Case study - Day 5: Reporting. Insight reports Improvement actions Closing the loop Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25685 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25685 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25686 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25686 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25687 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25687 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25688 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25688 - Kuala Lumpur | 2027-02-08 to 2027-02-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25689 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25689 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25690 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25690 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25691 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25691 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25692 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25692 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25693 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25693 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25694 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25694 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25695 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25695 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25696 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25696 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25697 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25697 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25698 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25698 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25699 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25699 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25700 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25700 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25701 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25701 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25702 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25702 - Frankfurt | 2027-11-15 to 2027-11-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25703 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25703 - Istanbul | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25704 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25704 ## Inspection and Test Plans for Construction URL: https://smarthorizon.uk/course/inspection-and-test-plans-for-construction Brochure: https://smarthorizon.uk/course/inspection-and-test-plans-for-construction/brochure.pdf Course reference: inspection-and-test-plans-for-construction Catalogue record updated: 2026-10-25T19:58:51.945Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Inspection and test plans define how construction quality will be verified at each stage. This course covers developing ITPs: identifying activities and quality requirements, codes and specifications, hold, witness and review points, acceptance criteria, records, coordination with contractors and supervising inspections on site. Why attend: Without clear ITPs, defects are found too late to fix economically. You will learn to plan inspections that build quality in. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: ITP drafting exercises for typical construction activities, case studies and site inspection scenarios. Target audience: This course is suitable for: Construction quality engineers Site engineers and supervisors Consultants and resident engineers Contractors’ QA/QC staff Project managers Destinations: Istanbul, Rome, Vienna, Kuala Lumpur, Amsterdam, Barcelona, Cape Town, Dubai, London, Paris, Frankfurt Course objectives: - Explain the role of ITPs in construction quality - Identify inspection activities from specifications - Define hold, witness and review points - Set acceptance criteria and records - Coordinate ITPs with contractors and consultants - Supervise inspections and manage nonconformities Target competencies: - ITP development - Specification interpretation - Inspection planning - Coordination - Nonconformance handling Course outline: - Day 1: Construction Quality. Quality planning Roles Costs of defects Exercise - Day 2: Developing ITPs. Activity breakdown Specifications and codes ITP format Workshop - Day 3: Inspection Points. Hold and witness points Acceptance criteria Records Exercise - Day 4: Coordination. Contractor ITPs Approvals Inspection requests Case study - Day 5: On Site. Supervising inspections Nonconformities Handover records Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25705 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25705 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25706 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25706 - Vienna | 2027-01-04 to 2027-01-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25707 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25707 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25708 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25708 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25709 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25709 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25710 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25710 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25711 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25711 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25712 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25712 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25713 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25713 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25714 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25714 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25715 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25715 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25716 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25716 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25717 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25717 - Dubai | 2027-08-09 to 2027-08-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25718 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25718 - Paris | 2027-08-30 to 2027-09-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25719 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25719 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25720 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25720 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25721 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25721 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25722 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25722 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25723 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25723 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25724 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25724 ## Process Capability Analysis URL: https://smarthorizon.uk/course/process-capability-analysis Brochure: https://smarthorizon.uk/course/process-capability-analysis/brochure.pdf Course reference: process-capability-analysis Catalogue record updated: 2026-10-25T19:58:51.955Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Process capability analysis shows whether a process can consistently meet customer specifications. This course covers capability concepts, normality and data requirements, Cp, Cpk, Pp and Ppk indices, capability for non-normal data, attribute capability, interpreting results and using capability to drive improvement and supplier requirements. Why attend: A process can be stable but still incapable of meeting specifications. You will learn to quantify capability and decide where to improve. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Capability calculations with real data, software exercises, case studies and interpretation workshops. Target audience: This course is suitable for: Quality engineers Process engineers Supplier quality engineers Six Sigma practitioners Production managers Destinations: Kuala Lumpur, London, Rome, Istanbul, Paris, Cape Town, Dubai, Vienna, Amsterdam, Barcelona, Frankfurt Course objectives: - Explain process capability concepts - Check data requirements and normality - Calculate Cp, Cpk, Pp and Ppk - Analyse non-normal and attribute data - Interpret capability results - Use capability for improvement and supplier requirements Target competencies: - Capability calculation - Statistical analysis - Interpretation - Improvement targeting - Supplier requirements Course outline: - Day 1: Capability Concepts. Specifications and variation Stability first Indices overview Exercise - Day 2: Data. Sampling Normality testing Transformations Exercise - Day 3: Capability Indices. Cp and Cpk Pp and Ppk Confidence Software exercise - Day 4: Special Cases. Non-normal data Attribute capability One-sided specifications Case study - Day 5: Using Results. Improvement priorities Supplier requirements Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Kuala Lumpur | 2026-11-23 to 2026-11-27 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25725 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25725 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25726 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25726 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25727 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25727 - Istanbul | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25728 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25728 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25729 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25729 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25730 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25730 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25731 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25731 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25732 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25732 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25733 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25733 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25734 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25734 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25735 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25735 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25736 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25736 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25737 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25737 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25738 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25738 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25739 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25739 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25740 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25740 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25741 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25741 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25742 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25742 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25743 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25743 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25744 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25744 ## Operational Risk in Production URL: https://smarthorizon.uk/course/operational-risk-in-production Brochure: https://smarthorizon.uk/course/operational-risk-in-production/brochure.pdf Course reference: operational-risk-in-production Catalogue record updated: 2026-10-25T19:58:51.963Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Production operations face risks from equipment failure, quality escapes, supply disruption, safety incidents and human error. This course covers identifying and managing operational risks in production: risk assessment methods, process FMEA, control plans, layered process audits, contingency planning and risk reporting. Why attend: Unmanaged production risks lead to recalls, downtime and incidents. You will learn practical tools to control them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Risk workshops on production processes, FMEA practice, layered audit design and case studies. Target audience: This course is suitable for: Production and operations managers Quality engineers Process engineers Risk managers Plant managers Destinations: Amsterdam, Kuala Lumpur, Vienna, London, Cape Town, Frankfurt, Dubai, Paris, Barcelona, Rome, Istanbul Course objectives: - Identify operational risks in production - Assess and prioritise risks - Apply process FMEA and control plans - Implement layered process audits - Develop contingency plans - Report and monitor operational risks Target competencies: - Risk identification - FMEA - Control planning - Layered auditing - Contingency planning Course outline: - Day 1: Production Risks. Risk categories Case studies Risk appetite Exercise - Day 2: Assessment. Risk assessment methods Process FMEA Prioritisation Workshop - Day 3: Controls. Control plans Error-proofing Verification Exercise - Day 4: Layered Audits. Audit design Frequency Follow-up Exercise - Day 5: Contingency and Reporting. Contingency plans Risk reporting Review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-16 to 2026-11-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25745 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25745 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25746 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25746 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25747 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25747 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25748 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25748 - Cape Town | 2027-02-15 to 2027-02-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25749 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25749 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25750 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25750 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25751 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25751 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25752 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25752 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25753 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25753 - Paris | 2027-05-24 to 2027-05-28 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25754 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25754 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25755 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25755 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25756 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25756 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25757 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25757 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25758 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25758 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25759 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25759 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25760 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25760 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25761 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25761 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25762 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25762 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25763 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25763 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25764 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25764 ## Change Management for Improvement Projects URL: https://smarthorizon.uk/course/change-management-for-improvement-projects Brochure: https://smarthorizon.uk/course/change-management-for-improvement-projects/brochure.pdf Course reference: change-management-for-improvement-projects Catalogue record updated: 2026-10-25T19:58:51.972Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many improvement projects fail not because of poor solutions but because people do not adopt them. This course covers change management for improvement projects: stakeholder analysis, understanding resistance, communication, involvement, training, reinforcing new behaviours and measuring adoption. Why attend: The human side of improvement determines whether results last. You will learn to lead change alongside technical improvement. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Stakeholder mapping, resistance role plays, communication planning and case studies. Target audience: This course is suitable for: Improvement project leaders Continuous improvement practitioners Project managers Team leaders Quality managers Destinations: Dubai, Kuala Lumpur, Vienna, Paris, Cape Town, London, Amsterdam, Rome, Istanbul, Barcelona, Frankfurt Course objectives: - Explain the human side of improvement - Analyse stakeholders and impacts - Understand and address resistance - Plan communication and involvement - Train and support people through change - Reinforce and measure adoption Target competencies: - Stakeholder analysis - Resistance management - Communication planning - Adoption measurement - Coaching Course outline: - Day 1: People and Change. Why improvements fail Change models Case studies Exercise - Day 2: Stakeholders. Stakeholder mapping Impact analysis Sponsors Workshop - Day 3: Resistance. Sources of resistance Responses Involvement Role play - Day 4: Communication and Training. Communication plans Training Support Exercise - Day 5: Reinforcement. Measuring adoption Recognition Sustaining Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25765 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25765 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25766 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25766 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25767 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25767 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25768 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25768 - Paris | 2027-02-22 to 2027-02-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25769 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25769 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25770 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25770 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25771 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25771 - Amsterdam | 2027-04-19 to 2027-04-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25772 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25772 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25773 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25773 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25774 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25774 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25775 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25775 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25776 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25776 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25777 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25777 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25778 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25778 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25779 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25779 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25780 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25780 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25781 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25781 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25782 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25782 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25783 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25783 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25784 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25784 ## Data-Driven Decision Making for Quality URL: https://smarthorizon.uk/course/data-driven-decision-making-for-quality Brochure: https://smarthorizon.uk/course/data-driven-decision-making-for-quality/brochure.pdf Course reference: data-driven-decision-making-for-quality Catalogue record updated: 2026-10-25T19:58:51.981Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Quality decisions should be based on reliable data rather than opinion. This course covers collecting the right quality data, data quality, descriptive statistics, visualising quality data, using dashboards, root cause analysis with data and building a data-driven quality culture. Why attend: Quality teams often have lots of data but little insight. You will learn to turn quality data into better decisions. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Data analysis exercises, visualisation practice, case studies and dashboard design. Target audience: This course is suitable for: Quality managers and engineers Process improvement staff Laboratory managers Operations managers Quality analysts Destinations: Frankfurt, Kuala Lumpur, Cape Town, Amsterdam, London, Rome, Dubai, Paris, Vienna, Istanbul, Barcelona Course objectives: - Define quality data needs - Ensure data accuracy and integrity - Apply descriptive statistics - Visualise quality data effectively - Use data in root cause analysis - Build data-driven quality routines Target competencies: - Data collection - Data quality - Statistics - Visualisation - Decision making Course outline: - Day 1: Data and Quality. Why data matters Data sources Common errors Exercise - Day 2: Data Quality. Accuracy and completeness Data integrity Measurement Workshop - Day 3: Analysis. Descriptive statistics Distributions Comparisons Exercise - Day 4: Visualisation. Charts for quality Dashboards Storytelling Hands-on - Day 5: Decisions. Root cause with data Decision routines Culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25785 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25785 - Kuala Lumpur | 2026-11-30 to 2026-12-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25786 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25786 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25787 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25787 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25788 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25788 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25789 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25789 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25790 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25790 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25791 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25791 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25792 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25792 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25793 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25793 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25794 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25794 - Paris | 2027-06-07 to 2027-06-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25795 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25795 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25796 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25796 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25797 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25797 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25798 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25798 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25799 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25799 - Istanbul | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25800 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25800 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25801 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25801 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25802 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25802 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25803 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25803 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25804 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25804 ## Workflow Automation for Process Improvement URL: https://smarthorizon.uk/course/workflow-automation-for-process-improvement Brochure: https://smarthorizon.uk/course/workflow-automation-for-process-improvement/brochure.pdf Course reference: workflow-automation-for-process-improvement Catalogue record updated: 2026-10-25T19:58:51.997Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: After processes are simplified, automation can remove remaining manual effort and errors. This course covers workflow automation for improvement teams: choosing what to automate, simplifying before automating, workflow and form tools, approval flows, integration basics, governance and measuring benefits. Why attend: Automating a bad process only makes it fail faster. You will learn to combine improvement and automation wisely. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process selection exercises, automation design workshops, tool demonstrations and case studies. Target audience: This course is suitable for: Process improvement practitioners Business analysts Operations managers Quality coordinators Digital transformation staff Destinations: Cape Town, Rome, Dubai, Kuala Lumpur, Istanbul, Amsterdam, Vienna, Barcelona, Paris, London, Frankfurt Course objectives: - Identify automation opportunities after process improvement - Simplify processes before automating - Design digital forms and approval workflows - Understand integration options - Govern automated workflows - Measure automation benefits Target competencies: - Opportunity selection - Process simplification - Workflow design - Governance - Benefit measurement Course outline: - Day 1: Automation and Improvement. Simplify then automate Automation options Case studies Exercise - Day 2: Selecting Opportunities. Criteria Volume and errors Prioritisation Workshop - Day 3: Designing Workflows. Forms Approval flows Notifications Exercise - Day 4: Integration and Governance. Integration basics Security Ownership Demonstration - Day 5: Benefits. Measuring time and errors Adoption Scaling Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25805 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25805 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25806 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25806 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25807 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25807 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25808 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25808 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25809 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25809 - Istanbul | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25810 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25810 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25811 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25811 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25812 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25812 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25813 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25813 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25814 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25814 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25815 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25815 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25816 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25816 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25817 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25817 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25818 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25818 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25819 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25819 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25820 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25820 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25821 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25821 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25822 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25822 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25823 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25823 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25824 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25824 ## Lean in Office and Administration URL: https://smarthorizon.uk/course/lean-in-office-and-administration Brochure: https://smarthorizon.uk/course/lean-in-office-and-administration/brochure.pdf Course reference: lean-in-office-and-administration Catalogue record updated: 2026-10-25T19:58:52.006Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Offices and administrative functions contain as much waste as factories, hidden in emails, approvals and rework. This course applies lean to office work: identifying office waste, value stream mapping of transactional processes, standard work, visual management, reducing approvals and handoffs and digital waste. Why attend: Administrative processes often take weeks for minutes of real work. You will learn to make office processes faster and simpler. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Office process simulations, value stream mapping of real processes, visual board design and case studies. Target audience: This course is suitable for: Administrative managers Finance, HR and procurement teams Shared service staff Continuous improvement practitioners Public sector managers Destinations: Paris, London, Barcelona, Rome, Amsterdam, Dubai, Cape Town, Istanbul, Frankfurt, Vienna, Kuala Lumpur Course objectives: - Identify waste in office and administrative work - Map transactional value streams - Reduce approvals, handoffs and waiting - Create standard work for office tasks - Apply visual management to knowledge work - Reduce digital and email waste Target competencies: - Waste identification - Value stream mapping - Process simplification - Standard work - Visual management Course outline: - Day 1: Lean Office. Office waste Examples Simulation Exercise - Day 2: Value Streams. Mapping transactional processes Lead time and touch time Analysis Workshop - Day 3: Simplification. Approvals Handoffs Batching Exercise - Day 4: Standard Work and Visuals. Office standard work Visual boards Workload balancing Workshop - Day 5: Digital Waste. Email and meetings Information overload Sustaining Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-09 to 2026-11-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25825 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25825 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25826 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25826 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25827 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25827 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25828 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25828 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25829 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25829 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25830 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25830 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25831 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25831 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25832 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25832 - Istanbul | 2027-05-03 to 2027-05-07 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25833 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25833 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25834 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25834 - Dubai | 2027-06-07 to 2027-06-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25835 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25835 - Frankfurt | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25836 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25836 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25837 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25837 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25838 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25838 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25839 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25839 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25840 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25840 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25841 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25841 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25842 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25842 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25843 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25843 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25844 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25844 ## Medical Device Quality Systems Awareness URL: https://smarthorizon.uk/course/medical-device-quality-systems-awareness Brochure: https://smarthorizon.uk/course/medical-device-quality-systems-awareness/brochure.pdf Course reference: medical-device-quality-systems-awareness Catalogue record updated: 2026-10-25T19:58:52.015Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Medical device manufacturers and suppliers must meet strict quality system requirements. This course provides awareness of medical device quality systems: ISO 13485, regulatory frameworks, design controls, risk management with ISO 14971, process validation, complaints and vigilance, post-market surveillance and supplier controls. Why attend: Medical device quality failures can harm patients and halt market access. You will understand the key requirements and how they fit together. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Standard walkthroughs, case studies of recalls, risk management exercises and document reviews. Target audience: This course is suitable for: Quality staff in medical device companies Engineers and production staff Suppliers to medical device manufacturers Regulatory affairs staff Auditors Destinations: Vienna, Cape Town, Rome, Dubai, London, Amsterdam, Barcelona, Paris, Istanbul, Frankfurt, Kuala Lumpur Course objectives: - Explain medical device regulatory frameworks - Understand ISO 13485 requirements - Describe design controls - Apply risk management principles - Understand process validation requirements - Manage complaints, vigilance and post-market surveillance Target competencies: - Regulatory awareness - QMS requirements - Risk management - Validation - Post-market surveillance Course outline: - Day 1: Medical Device Regulation. Regulatory frameworks Device classification Market access Exercise - Day 2: ISO 13485. Structure Key requirements Documentation Workshop - Day 3: Design and Risk. Design controls ISO 14971 risk management Usability Exercise - Day 4: Production. Process validation Supplier controls Traceability Case study - Day 5: Post-Market. Complaints Vigilance Post-market surveillance Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25845 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25845 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25846 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25846 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25847 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25847 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25848 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25848 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25849 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25849 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25850 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25850 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25851 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25851 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25852 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25852 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25853 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25853 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25854 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25854 - Istanbul | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25855 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25855 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25856 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25856 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25857 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25857 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25858 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25858 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25859 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25859 - Frankfurt | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25860 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25860 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25861 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25861 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25862 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25862 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25863 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25863 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25864 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25864 ## Total Quality Management URL: https://smarthorizon.uk/course/total-quality-management Brochure: https://smarthorizon.uk/course/total-quality-management/brochure.pdf Course reference: total-quality-management Catalogue record updated: 2026-10-25T19:58:52.025Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Total Quality Management makes quality the responsibility of everyone in the organisation. This course covers TQM philosophy and pioneers, customer focus, process management, employee involvement, continuous improvement, quality tools, supplier partnerships and implementing TQM across an organisation. Why attend: TQM principles underpin most modern quality approaches. You will learn how to apply them in today’s organisations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Case studies, quality tools practice, group workshops and implementation planning. Target audience: This course is suitable for: Quality managers and professionals Senior managers Supervisors and team leaders Continuous improvement staff Students of quality management Destinations: Vienna, Dubai, Amsterdam, Barcelona, London, Cape Town, Istanbul, Rome, Kuala Lumpur, Frankfurt, Paris Course objectives: - Explain TQM philosophy and the contributions of quality pioneers - Build customer focus across the organisation - Manage processes for quality - Involve employees in quality improvement - Apply basic quality tools - Plan TQM implementation Target competencies: - Quality philosophy - Customer focus - Process management - Employee involvement - Implementation planning Course outline: - Day 1: TQM Foundations. History and pioneers Principles Case studies Exercise - Day 2: Customer Focus. Internal and external customers Requirements Satisfaction Workshop - Day 3: Process Management. Process approach Measurement Control Exercise - Day 4: People and Tools. Involvement Quality circles Basic tools Practice - Day 5: Implementation. Leadership Supplier partnerships Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Vienna | 2026-11-09 to 2026-11-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25865 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25865 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25866 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25866 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25867 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25867 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25868 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25868 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25869 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25869 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25870 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25870 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25871 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25871 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25872 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25872 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25873 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25873 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25874 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25874 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25875 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25875 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25876 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25876 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25877 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25877 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25878 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25878 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25879 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25879 - Paris | 2027-09-13 to 2027-09-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25880 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25880 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25881 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25881 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25882 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25882 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25883 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25883 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25884 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25884 ## Process Ownership and Governance URL: https://smarthorizon.uk/course/process-ownership-and-governance Brochure: https://smarthorizon.uk/course/process-ownership-and-governance/brochure.pdf Course reference: process-ownership-and-governance Catalogue record updated: 2026-10-25T19:58:52.034Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Processes that cross departments often have no single owner, so problems fall between teams. This course covers process ownership and governance: defining end-to-end processes, process owner roles, process performance measures, governance forums, managing process change and maturity assessment. Why attend: Clear process ownership is essential for sustained improvement. You will learn to establish ownership and governance that works. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Process architecture workshops, role design exercises, governance simulations and case studies. Target audience: This course is suitable for: Process owners and managers Quality and excellence managers Business analysts Operations directors Transformation leaders Destinations: Istanbul, Vienna, Rome, Barcelona, London, Dubai, Cape Town, Kuala Lumpur, Paris, Amsterdam, Frankfurt Course objectives: - Define end-to-end processes - Establish process owner roles and responsibilities - Set process performance measures - Design process governance forums - Manage process change - Assess process maturity Target competencies: - Process architecture - Role design - Performance measurement - Governance - Change control Course outline: - Day 1: Process Management. End-to-end processes Silos Case studies Exercise - Day 2: Ownership. Process owner role Accountabilities Authority Workshop - Day 3: Performance. Process measures Targets Reviews Exercise - Day 4: Governance. Governance forums Change management Standards Simulation - Day 5: Maturity. Maturity models Assessment Roadmap Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25885 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25885 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25886 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25886 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25887 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25887 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25888 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25888 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25889 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25889 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25890 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25890 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25891 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25891 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25892 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25892 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25893 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25893 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25894 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25894 - Kuala Lumpur | 2027-06-21 to 2027-06-25 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25895 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25895 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25896 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25896 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25897 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25897 - Amsterdam | 2027-08-16 to 2027-08-20 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25898 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25898 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25899 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25899 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25900 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25900 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25901 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25901 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25902 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25902 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25903 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25903 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25904 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25904 ## Improvement Project Coaching URL: https://smarthorizon.uk/course/improvement-project-coaching Brochure: https://smarthorizon.uk/course/improvement-project-coaching/brochure.pdf Course reference: improvement-project-coaching Catalogue record updated: 2026-10-25T19:58:52.043Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Experienced practitioners must coach others to lead improvement projects successfully. This course develops improvement coaching skills: coaching models, reviewing project progress, asking powerful questions, helping teams use tools correctly, handling stuck projects and building capability across the organisation. Why attend: Improvement capability grows fastest through good coaching. You will learn to coach project leaders to success. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Coaching practice with real project scenarios, feedback sessions and case studies. Target audience: This course is suitable for: Lean and Six Sigma practitioners Continuous improvement managers Improvement coaches Project sponsors Experienced team leaders Destinations: Istanbul, Rome, Vienna, Cape Town, London, Dubai, Barcelona, Amsterdam, Frankfurt, Paris, Kuala Lumpur Course objectives: - Explain the role of the improvement coach - Use coaching models and questions - Review project progress constructively - Help teams apply tools correctly - Support stuck or struggling projects - Build improvement capability across the organisation Target competencies: - Coaching - Questioning - Project review - Tool guidance - Capability building Course outline: - Day 1: Coaching Role. Coach versus expert Coaching models Self-assessment Exercise - Day 2: Questioning. Powerful questions Listening Feedback Practice - Day 3: Project Reviews. Tollgate reviews Progress checks Quality of analysis Simulation - Day 4: Stuck Projects. Common problems Re-scoping Motivation Role play - Day 5: Building Capability. Coaching programmes Measuring impact Personal development Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25905 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25905 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25906 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25906 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25907 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25907 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25908 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25908 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25909 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25909 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25910 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25910 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25911 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25911 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25912 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25912 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25913 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25913 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25914 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25914 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25915 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25915 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25916 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25916 - Frankfurt | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25917 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25917 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25918 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25918 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25919 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25919 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25920 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25920 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25921 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25921 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25922 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25922 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25923 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25923 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25924 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25924 ## Customer-Centric Process Design URL: https://smarthorizon.uk/course/customer-centric-process-design Brochure: https://smarthorizon.uk/course/customer-centric-process-design/brochure.pdf Course reference: customer-centric-process-design Catalogue record updated: 2026-10-25T19:58:52.052Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Processes are often designed around internal convenience rather than customer needs. This course teaches customer-centric process design: understanding customer needs and journeys, outside-in process analysis, designing for simplicity and speed, service blueprints, testing with customers and measuring customer outcomes. Why attend: Customers judge organisations by how easy they are to deal with. You will learn to design processes from the customer’s point of view. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Journey and process mapping, service blueprint workshops, customer testing exercises and case studies. Target audience: This course is suitable for: Process improvement practitioners Customer experience managers Service designers Operations managers Business analysts Destinations: Cape Town, London, Dubai, Amsterdam, Paris, Vienna, Barcelona, Istanbul, Frankfurt, Rome, Kuala Lumpur Course objectives: - Understand customer needs and expectations - Analyse processes from the outside in - Design simple, fast customer processes - Use service blueprints - Test process designs with customers - Measure customer outcomes Target competencies: - Customer insight - Outside-in analysis - Process design - Service blueprinting - Outcome measurement Course outline: - Day 1: Customer-Centric Thinking. Inside-out versus outside-in Customer effort Case studies Exercise - Day 2: Understanding Customers. Needs and expectations Journeys Research Workshop - Day 3: Process Design. Simplicity Removing steps Channels Exercise - Day 4: Blueprints and Testing. Service blueprints Prototypes Customer testing Workshop - Day 5: Measurement. Customer outcome metrics Feedback loops Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25925 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25925 - London | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25926 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25926 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25927 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25927 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25928 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25928 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25929 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25929 - Paris | 2027-03-15 to 2027-03-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25930 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25930 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25931 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25931 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25932 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25932 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25933 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25933 - Istanbul | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25934 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25934 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25935 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25935 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25936 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25936 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25937 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25937 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25938 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25938 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25939 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25939 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25940 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25940 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25941 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25941 - Rome | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25942 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25942 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25943 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25943 - Rome | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25944 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25944 ## Inspection and Testing Planning URL: https://smarthorizon.uk/course/inspection-and-testing-planning Brochure: https://smarthorizon.uk/course/inspection-and-testing-planning/brochure.pdf Course reference: inspection-and-testing-planning Catalogue record updated: 2026-10-25T19:58:52.058Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Inspection and testing verify that products and services meet requirements, but must be planned to be effective and economical. This course covers inspection planning: identifying characteristics, inspection points, sampling plans, test methods, acceptance criteria, inspection records, reducing inspection through process control and inspector competence. Why attend: Too much inspection is costly; too little lets defects through. You will learn to plan inspection proportionately. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Inspection plan development, sampling plan exercises, case studies and records design. Target audience: This course is suitable for: Quality inspectors and engineers Production supervisors Supplier quality engineers Laboratory staff Quality managers Destinations: Cape Town, Rome, London, Barcelona, Kuala Lumpur, Istanbul, Frankfurt, Paris, Dubai, Amsterdam, Vienna Course objectives: - Identify critical characteristics to inspect - Determine inspection points in the process - Select sampling plans - Define test methods and acceptance criteria - Design inspection records - Reduce inspection through process control Target competencies: - Characteristic selection - Inspection planning - Sampling - Acceptance criteria - Record design Course outline: - Day 1: Inspection Purpose. Role of inspection Costs and limits Types Exercise - Day 2: Planning. Critical characteristics Inspection points Inspection plans Workshop - Day 3: Sampling. Sampling plans AQL Risks Exercise - Day 4: Methods and Criteria. Test methods Acceptance criteria Inspector competence Case study - Day 5: Records and Reduction. Inspection records Process control Reducing inspection Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25945 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25945 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25946 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25946 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25947 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25947 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25948 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25948 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25949 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25949 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25950 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25950 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25951 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25951 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25952 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25952 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25953 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25953 - Frankfurt | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25954 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25954 - Paris | 2027-06-14 to 2027-06-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25955 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25955 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25956 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25956 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25957 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25957 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25958 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25958 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25959 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25959 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25960 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25960 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25961 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25961 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25962 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25962 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25963 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25963 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25964 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25964 ## Quality Metrics and Dashboards URL: https://smarthorizon.uk/course/quality-metrics-and-dashboards Brochure: https://smarthorizon.uk/course/quality-metrics-and-dashboards/brochure.pdf Course reference: quality-metrics-and-dashboards Catalogue record updated: 2026-10-25T19:58:52.067Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Quality metrics show whether products, services and processes meet requirements and are improving. This course covers selecting quality KPIs, cost of quality measures, first-pass yield, complaint and defect rates, supplier quality metrics, dashboard design, reporting to management and using metrics to prioritise improvement. Why attend: Quality reports full of numbers rarely drive action. You will learn to design focused metrics and dashboards. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: KPI selection workshops, dashboard building, case studies and reporting practice. Target audience: This course is suitable for: Quality managers and analysts Operations managers Supplier quality staff Continuous improvement staff Senior managers Destinations: Rome, Vienna, Istanbul, Frankfurt, Amsterdam, Barcelona, Dubai, Paris, Kuala Lumpur, Cape Town, London Course objectives: - Select balanced quality KPIs - Measure cost of quality - Calculate yield, defect and complaint rates - Track supplier quality metrics - Design quality dashboards - Report quality performance to management Target competencies: - KPI selection - Cost of quality - Metric calculation - Dashboard design - Management reporting Course outline: - Day 1: Quality Metrics. Purpose Leading and lagging metrics Pitfalls Exercise - Day 2: Key Indicators. Yield and defects Complaints Cost of quality Workshop - Day 3: Supplier Metrics. Supplier quality indicators Scorecards Reviews Exercise - Day 4: Dashboards. Design principles Visuals Tools Hands-on - Day 5: Reporting. Management reporting Prioritisation Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25965 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25965 - Vienna | 2026-12-07 to 2026-12-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25966 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25966 - Istanbul | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25967 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25967 - Frankfurt | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25968 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25968 - Amsterdam | 2027-02-15 to 2027-02-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25969 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25969 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25970 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25970 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25971 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25971 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25972 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25972 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25973 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25973 - Kuala Lumpur | 2027-05-24 to 2027-05-28 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 25974 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25974 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25975 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25975 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25976 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25976 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25977 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25977 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25978 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25978 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25979 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25979 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25980 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25980 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25981 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25981 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25982 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25982 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25983 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25983 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25984 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25984 ## Calibration Management URL: https://smarthorizon.uk/course/calibration-management Brochure: https://smarthorizon.uk/course/calibration-management/brochure.pdf Course reference: calibration-management Catalogue record updated: 2026-10-25T19:58:52.075Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Measuring equipment must be calibrated to ensure reliable results. This course covers calibration management: measurement traceability, calibration intervals, procedures and records, uncertainty basics, out-of-tolerance investigations, calibration suppliers, software tools and audit requirements. Why attend: Uncalibrated equipment undermines product quality and compliance. You will learn to run an effective calibration programme. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Calibration programme design exercises, interval setting, out-of-tolerance case studies and record reviews. Target audience: This course is suitable for: Calibration and metrology technicians Quality engineers Laboratory staff Maintenance staff Quality auditors Destinations: Rome, Cape Town, London, Amsterdam, Barcelona, Dubai, Paris, Vienna, Istanbul, Kuala Lumpur, Frankfurt Course objectives: - Explain calibration and measurement traceability - Build an equipment register - Set and adjust calibration intervals - Manage calibration procedures and records - Investigate out-of-tolerance results - Manage calibration suppliers and audits Target competencies: - Traceability - Interval setting - Record management - Investigation - Supplier management Course outline: - Day 1: Calibration Basics. Purpose Traceability Standards Exercise - Day 2: Equipment Register. Identification Classification Status labelling Workshop - Day 3: Intervals and Procedures. Interval setting Procedures Uncertainty basics Exercise - Day 4: Out-of-Tolerance. Investigations Product impact Corrective action Case study - Day 5: Suppliers and Audits. Calibration certificates Supplier selection Audit readiness Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25985 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25985 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25986 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25986 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25987 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25987 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 25988 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25988 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25989 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25989 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25990 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25990 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25991 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25991 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 25992 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25992 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 25993 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25993 - London | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25994 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25994 - Paris | 2027-06-21 to 2027-06-25 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 25995 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25995 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 25996 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25996 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 25997 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25997 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 25998 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25998 - Istanbul | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 25999 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-25999 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26000 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26000 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26001 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26001 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26002 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26002 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26003 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26003 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26004 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26004 ## Energy Management Systems ISO 50001 URL: https://smarthorizon.uk/course/energy-management-systems-iso-50001 Brochure: https://smarthorizon.uk/course/energy-management-systems-iso-50001/brochure.pdf Course reference: energy-management-systems-iso-50001 Catalogue record updated: 2026-10-25T19:58:52.085Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: ISO 50001 provides a systematic framework for continually improving energy performance. This course covers energy management systems: energy policy, energy review, significant energy uses, baselines and energy performance indicators, objectives and action plans, operational control, monitoring and certification. Why attend: A structured energy management system delivers sustained savings beyond one-off projects. You will learn to implement ISO 50001 effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Standard walkthroughs, energy review exercises, EnPI calculations and implementation planning. Target audience: This course is suitable for: Energy managers Facility and utility managers Sustainability managers Management system coordinators Engineers Destinations: Paris, Frankfurt, Dubai, Amsterdam, Rome, London, Cape Town, Barcelona, Vienna, Istanbul, Kuala Lumpur Course objectives: - Explain ISO 50001 requirements - Develop energy policy and objectives - Conduct an energy review - Establish baselines and energy performance indicators - Implement operational control and action plans - Monitor, audit and prepare for certification Target competencies: - Energy review - Baseline development - EnPI design - Operational control - Certification readiness Course outline: - Day 1: ISO 50001. Structure Benefits Integration Exercise - Day 2: Energy Review. Energy data Significant energy uses Opportunities Workshop - Day 3: Baselines and EnPIs. Baselines Normalisation Indicators Exercise - Day 4: Implementation. Objectives and action plans Operational control Procurement and design Case study - Day 5: Monitoring and Certification. Monitoring and measurement Internal audits Certification Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-16 to 2026-11-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26005 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26005 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26006 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26006 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26007 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26007 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26008 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26008 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26009 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26009 - London | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26010 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26010 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26011 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26011 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26012 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26012 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26013 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26013 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26014 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26014 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26015 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26015 - Vienna | 2027-07-05 to 2027-07-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26016 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26016 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26017 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26017 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26018 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26018 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26019 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26019 - Istanbul | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26020 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26020 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26021 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26021 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26022 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26022 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26023 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26023 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26024 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26024 ## Information Security Awareness Programmes URL: https://smarthorizon.uk/course/information-security-awareness-programmes Brochure: https://smarthorizon.uk/course/information-security-awareness-programmes/brochure.pdf Course reference: information-security-awareness-programmes Catalogue record updated: 2026-10-25T19:58:52.094Z Category: Quality & Operational Excellence Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: People are both the biggest information security risk and the strongest defence. This course covers designing and running security awareness programmes: understanding human risk, audience analysis, engaging content, phishing simulations, measuring behaviour change, reinforcing culture and meeting compliance requirements. Why attend: Annual click-through training rarely changes behaviour. You will learn to build awareness programmes that actually reduce risk. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Programme design workshops, content creation exercises, phishing simulation planning and metrics design. Target audience: This course is suitable for: Information security managers Awareness and training coordinators IT managers HR and communication professionals Compliance officers Destinations: Barcelona, Rome, Frankfurt, London, Amsterdam, Dubai, Cape Town, Istanbul, Paris, Vienna, Kuala Lumpur Course objectives: - Analyse human security risks - Define awareness programme objectives - Create engaging awareness content - Plan phishing simulations ethically - Measure behaviour change - Build a positive security culture Target competencies: - Human risk analysis - Programme design - Content creation - Simulation planning - Behaviour measurement Course outline: - Day 1: Human Risk. Common human errors Social engineering Risk analysis Exercise - Day 2: Programme Design. Objectives Audiences Channels Workshop - Day 3: Content. Engaging content Stories and scenarios Microlearning Exercise - Day 4: Phishing Simulations. Planning simulations Ethics Follow-up Case study - Day 5: Measurement and Culture. Behaviour metrics Reporting Security culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26025 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26025 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26026 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26026 - Frankfurt | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26027 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26027 - Rome | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26028 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26028 - London | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26029 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26029 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26030 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26030 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26031 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26031 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26032 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26032 - Cape Town | 2027-05-03 to 2027-05-07 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26033 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26033 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26034 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26034 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26035 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26035 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26036 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26036 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26037 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26037 - Barcelona | 2027-08-09 to 2027-08-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26038 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26038 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26039 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26039 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26040 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26040 - Paris | 2027-10-04 to 2027-10-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26041 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26041 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26042 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26042 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26043 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26043 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26044 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26044 ## Building Relationships with Journalists URL: https://smarthorizon.uk/course/building-relationships-with-journalists Brochure: https://smarthorizon.uk/course/building-relationships-with-journalists/brochure.pdf Course reference: building-relationships-with-journalists Catalogue record updated: 2026-10-25T20:04:01.609Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Strong media relationships are built on trust, relevance and responsiveness long before a story breaks. This course covers how newsrooms work, identifying the right journalists, pitching with value, handling enquiries, exclusives and embargoes, maintaining relationships over time and repairing relationships after negative coverage. Why attend: Journalists ignore generic pitches but rely on trusted sources. You will learn to become a source they call first. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Newsroom insights, pitching practice, media list building, role plays with journalist scenarios and case studies. Target audience: This course is suitable for: PR and media relations officers Communication managers Press office staff Corporate spokespeople Marketing professionals Destinations: Rome, Cape Town, Istanbul, Dubai, Barcelona, Frankfurt, Kuala Lumpur, Vienna, London, Amsterdam, Paris Course objectives: - Explain how modern newsrooms work - Identify and research relevant journalists - Pitch stories that journalists value - Handle media enquiries professionally - Use exclusives and embargoes appropriately - Maintain and repair media relationships Target competencies: - Media research - Pitching - Enquiry handling - Relationship management - Newsroom awareness Course outline: - Day 1: How Newsrooms Work. Editorial priorities Deadlines News values Exercise - Day 2: Finding the Right Journalists. Media mapping Beats and outlets Media lists Workshop - Day 3: Pitching. What makes a story Pitch formats Follow-up Practice - Day 4: Handling Enquiries. Response protocols Exclusives and embargoes On and off the record Role play - Day 5: Long-Term Relationships. Trust and reliability After negative coverage Measuring relationships Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26045 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26045 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26046 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26046 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26047 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26047 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26048 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26048 - Istanbul | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26049 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26049 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26050 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26050 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26051 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26051 - Frankfurt | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26052 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26052 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26053 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26053 - Kuala Lumpur | 2027-05-17 to 2027-05-21 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26054 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26054 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26055 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26055 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26056 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26056 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26057 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26057 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26058 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26058 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26059 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26059 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26060 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26060 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26061 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26061 - Paris | 2027-10-25 to 2027-10-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26062 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26062 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26063 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26063 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26064 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26064 ## Spokesperson and Media Interview Training URL: https://smarthorizon.uk/course/spokesperson-and-media-interview-training Brochure: https://smarthorizon.uk/course/spokesperson-and-media-interview-training/brochure.pdf Course reference: spokesperson-and-media-interview-training Catalogue record updated: 2026-10-25T20:04:01.617Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A spokesperson’s performance in an interview can strengthen or damage an organisation’s reputation in minutes. This course prepares spokespeople for print, radio, TV and online interviews: key messages, bridging techniques, handling difficult questions, body language, live and recorded formats and post-interview review. Why attend: Unprepared spokespeople give away headlines they never intended. You will learn to stay on message under pressure. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: On-camera mock interviews, playback and feedback, message development and hostile interview practice. Target audience: This course is suitable for: Executives and senior managers Official spokespeople PR and communication managers Subject matter experts Government officials Destinations: Dubai, Rome, Cape Town, London, Amsterdam, Barcelona, Paris, Istanbul, Vienna, Frankfurt, Kuala Lumpur Course objectives: - Prepare key messages and proof points - Understand different interview formats - Use bridging and blocking techniques - Handle hostile and tricky questions - Manage voice and body language on camera - Review interviews and improve Target competencies: - Message discipline - Bridging - Composure - On-camera presence - Interview preparation Course outline: - Day 1: The Interview Landscape. Journalist objectives Formats Risks Exercise - Day 2: Messages. Key messages Proof points Sound bites Workshop - Day 3: Techniques. Bridging Flagging Staying on message Mock interview - Day 4: Difficult Interviews. Hostile questions Crisis interviews Live TV Recorded practice - Day 5: Presence and Review. Body language Voice Feedback review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26065 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26065 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26066 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26066 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26067 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26067 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26068 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26068 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26069 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26069 - Amsterdam | 2027-03-15 to 2027-03-19 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26070 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26070 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26071 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26071 - Rome | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26072 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26072 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26073 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26073 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26074 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26074 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26075 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26075 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26076 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26076 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26077 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26077 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26078 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26078 - Frankfurt | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26079 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26079 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26080 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26080 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26081 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26081 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26082 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26082 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26083 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26083 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26084 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26084 ## Parliamentary and Ministerial Engagement URL: https://smarthorizon.uk/course/parliamentary-and-ministerial-engagement Brochure: https://smarthorizon.uk/course/parliamentary-and-ministerial-engagement/brochure.pdf Course reference: parliamentary-and-ministerial-engagement Catalogue record updated: 2026-10-25T20:04:01.622Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations that engage effectively with parliaments, ministers and senior officials can shape policy and protect their interests. This course covers how legislative and executive processes work, mapping political stakeholders, preparing briefings, meetings with officials, giving evidence to committees and ethical, transparent engagement. Why attend: Policy decisions affect organisations deeply, yet many engage too late or poorly. You will learn to engage early and credibly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Political mapping, briefing writing, mock committee hearings and case studies. Target audience: This course is suitable for: Government relations managers Public affairs professionals Senior executives Policy advisors Communication directors Destinations: Rome, Cape Town, Dubai, Barcelona, London, Frankfurt, Paris, Istanbul, Vienna, Amsterdam, Kuala Lumpur Course objectives: - Explain legislative and executive decision processes - Map political and official stakeholders - Write effective policy briefings - Prepare for meetings with ministers and officials - Give evidence to committees - Engage ethically and transparently Target competencies: - Political mapping - Briefing writing - Meeting preparation - Evidence giving - Ethical engagement Course outline: - Day 1: Policy Processes. Legislative process Executive decisions Timing Exercise - Day 2: Stakeholder Mapping. Political mapping Officials Influencers Workshop - Day 3: Briefings. Policy briefs Asks and evidence Formats Writing practice - Day 4: Meetings and Hearings. Ministerial meetings Committee evidence Follow-up Mock hearing - Day 5: Ethics and Strategy. Transparency rules Lobbying codes Engagement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26085 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26085 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26086 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26086 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26087 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26087 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26088 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26088 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26089 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26089 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26090 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26090 - Barcelona | 2027-03-29 to 2027-04-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26091 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26091 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26092 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26092 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26093 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26093 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26094 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26094 - Frankfurt | 2027-06-14 to 2027-06-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26095 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26095 - Paris | 2027-07-05 to 2027-07-09 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26096 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26096 - Istanbul | 2027-07-26 to 2027-07-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26097 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26097 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26098 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26098 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26099 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26099 - London | 2027-09-20 to 2027-09-24 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26100 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26100 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26101 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26101 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26102 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26102 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26103 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26103 - Kuala Lumpur | 2027-12-06 to 2027-12-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26104 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26104 ## Corporate Reputation Management URL: https://smarthorizon.uk/course/corporate-reputation-management Brochure: https://smarthorizon.uk/course/corporate-reputation-management/brochure.pdf Course reference: corporate-reputation-management Catalogue record updated: 2026-10-25T20:04:01.628Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Reputation is one of an organisation’s most valuable and vulnerable assets. This course covers the drivers of corporate reputation, reputation measurement, stakeholder expectations, aligning behaviour and communication, reputation risk management, recovery after damage and reporting reputation to the board. Why attend: Reputation takes years to build and moments to lose. You will learn to manage it deliberately rather than react. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Reputation frameworks, case studies of reputation gains and losses, measurement exercises and strategy workshops. Target audience: This course is suitable for: Corporate communication directors PR managers Brand managers Risk managers Senior executives Destinations: London, Rome, Dubai, Amsterdam, Cape Town, Istanbul, Barcelona, Frankfurt, Kuala Lumpur, Paris, Vienna Course objectives: - Explain the drivers of corporate reputation - Measure reputation with stakeholders - Align organisational behaviour and communication - Identify and manage reputation risks - Plan reputation recovery - Report reputation to leadership Target competencies: - Reputation analysis - Measurement - Risk management - Recovery planning - Board reporting Course outline: - Day 1: Understanding Reputation. Drivers Reputation and value Case studies Exercise - Day 2: Measurement. Reputation surveys Media and social analysis Benchmarks Workshop - Day 3: Alignment. Say-do gap Stakeholder expectations Behaviour and messaging Exercise - Day 4: Reputation Risk. Risk identification Early warning Mitigation Case study - Day 5: Recovery and Reporting. Recovery strategies Board reporting Strategy Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26105 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26105 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26106 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26106 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26107 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26107 - Amsterdam | 2027-02-01 to 2027-02-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26108 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26108 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26109 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26109 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26110 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26110 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26111 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26111 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26112 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26112 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26113 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26113 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26114 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26114 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26115 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26115 - Kuala Lumpur | 2027-07-05 to 2027-07-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26116 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26116 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26117 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26117 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26118 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26118 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26119 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26119 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26120 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26120 - Dubai | 2027-10-11 to 2027-10-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26121 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26121 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26122 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26122 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26123 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26123 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26124 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26124 ## Protocol and Diplomatic Etiquette URL: https://smarthorizon.uk/course/protocol-and-diplomatic-etiquette Brochure: https://smarthorizon.uk/course/protocol-and-diplomatic-etiquette/brochure.pdf Course reference: protocol-and-diplomatic-etiquette Catalogue record updated: 2026-10-25T20:04:01.637Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Protocol ensures official events and interactions run with dignity, respect and precision. This course covers the principles of protocol, orders of precedence, forms of address, flags and seating, official correspondence, gift exchange, cross-cultural etiquette and organising official visits. Why attend: Protocol mistakes can embarrass organisations and offend important guests. You will learn to handle official occasions with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Precedence exercises, seating plan workshops, correspondence drafting and event simulations. Target audience: This course is suitable for: Protocol officers Executive office staff Government relations staff Event managers Executive assistants Destinations: London, Dubai, Vienna, Barcelona, Rome, Istanbul, Paris, Kuala Lumpur, Cape Town, Amsterdam, Frankfurt Course objectives: - Explain the principles and purpose of protocol - Apply orders of precedence - Use correct forms of address - Plan seating, flags and table arrangements - Draft official correspondence and invitations - Respect cross-cultural etiquette and gift customs Target competencies: - Precedence - Forms of address - Seating planning - Official correspondence - Cultural etiquette Course outline: - Day 1: Protocol Principles. Purpose of protocol National and international rules Roles Exercise - Day 2: Precedence and Address. Orders of precedence Titles Forms of address Workshop - Day 3: Arrangements. Seating plans Flags Table etiquette Exercise - Day 4: Correspondence. Invitations Official letters Replies Drafting practice - Day 5: Cultural Etiquette. Cultural differences Gift exchange Official visits Simulation Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26125 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26125 - Dubai | 2026-12-14 to 2026-12-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26126 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26126 - Vienna | 2027-01-18 to 2027-01-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26127 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26127 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26128 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26128 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26129 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26129 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26130 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26130 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26131 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26131 - Istanbul | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26132 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26132 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26133 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26133 - Paris | 2027-05-31 to 2027-06-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26134 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26134 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26135 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26135 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26136 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26136 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26137 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26137 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26138 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26138 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26139 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26139 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26140 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26140 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26141 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26141 - Amsterdam | 2027-11-08 to 2027-11-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26142 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26142 - Frankfurt | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26143 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26143 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26144 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26144 ## Event Planning and Management URL: https://smarthorizon.uk/course/event-planning-and-management Brochure: https://smarthorizon.uk/course/event-planning-and-management/brochure.pdf Course reference: event-planning-and-management Catalogue record updated: 2026-10-25T20:04:01.647Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Successful events require careful planning, coordination and risk management. This course covers the full event cycle: objectives and concept, budgeting, venue and supplier selection, programme design, logistics, guest management, on-the-day coordination, risk and safety, and post-event evaluation. Why attend: Events are highly visible and unforgiving of mistakes. You will learn a structured approach to deliver them smoothly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Event planning templates, budget exercises, run-sheet development, risk workshops and case studies. Target audience: This course is suitable for: Event coordinators and managers PR and communication staff Marketing professionals Executive assistants Administrative officers Destinations: Istanbul, Barcelona, Cape Town, Rome, Dubai, Frankfurt, London, Kuala Lumpur, Paris, Vienna, Amsterdam Course objectives: - Set event objectives and concepts - Build and control event budgets - Select venues and suppliers - Design event programmes and run sheets - Manage guests, logistics and on-the-day coordination - Manage event risks and evaluate outcomes Target competencies: - Event planning - Budgeting - Supplier management - Logistics coordination - Evaluation Course outline: - Day 1: Event Foundations. Objectives Concept Stakeholders Exercise - Day 2: Budget and Suppliers. Budgeting Venue selection Contracts Workshop - Day 3: Programme and Logistics. Programme design Run sheets Guest management Exercise - Day 4: Event Day. Coordination Briefings Problem solving Simulation - Day 5: Risk and Evaluation. Risk and safety Evaluation Lessons learned Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26145 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26145 - Barcelona | 2026-12-14 to 2026-12-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26146 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26146 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26147 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26147 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26148 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26148 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26149 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26149 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26150 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26150 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26151 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26151 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26152 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26152 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26153 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26153 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26154 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26154 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26155 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26155 - Paris | 2027-07-12 to 2027-07-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26156 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26156 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26157 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26157 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26158 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26158 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26159 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26159 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26160 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26160 - Barcelona | 2027-10-18 to 2027-10-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26161 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26161 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26162 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26162 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26163 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26163 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26164 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26164 ## Community Investment Programmes URL: https://smarthorizon.uk/course/community-investment-programmes Brochure: https://smarthorizon.uk/course/community-investment-programmes/brochure.pdf Course reference: community-investment-programmes Catalogue record updated: 2026-10-25T20:04:01.656Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Community investment creates social value and strengthens an organisation’s licence to operate. This course covers designing community investment strategies, needs assessment, selecting partners, programme design, employee volunteering, measuring social impact and communicating community investment credibly. Why attend: Poorly targeted giving wastes money and goodwill. You will learn to design programmes with real, measurable impact. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Needs assessment exercises, programme design workshops, impact measurement practice and case studies. Target audience: This course is suitable for: CSR and community relations managers Sustainability professionals PR managers Foundation staff HR managers Destinations: Cape Town, Kuala Lumpur, London, Frankfurt, Barcelona, Amsterdam, Dubai, Rome, Vienna, Istanbul, Paris Course objectives: - Develop a community investment strategy - Assess community needs - Select and manage partners - Design effective programmes - Run employee volunteering - Measure and communicate social impact Target competencies: - Strategy development - Needs assessment - Partnership management - Impact measurement - Communication Course outline: - Day 1: Strategy. Purpose and alignment Focus areas Case studies Exercise - Day 2: Needs and Partners. Needs assessment Partner selection Agreements Workshop - Day 3: Programme Design. Programme models Volunteering Budgets Exercise - Day 4: Impact. Impact frameworks Indicators Data collection Workshop - Day 5: Communication. Credible communication Reporting Avoiding greenwash Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26165 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26165 - Kuala Lumpur | 2026-12-07 to 2026-12-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26166 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26166 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26167 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26167 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26168 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26168 - Frankfurt | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26169 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26169 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26170 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26170 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26171 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26171 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26172 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26172 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26173 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26173 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26174 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26174 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26175 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26175 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26176 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26176 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26177 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26177 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26178 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26178 - Istanbul | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26179 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26179 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26180 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26180 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26181 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26181 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26182 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26182 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26183 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26183 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26184 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26184 ## Digital PR and Online Reputation URL: https://smarthorizon.uk/course/digital-pr-and-online-reputation Brochure: https://smarthorizon.uk/course/digital-pr-and-online-reputation/brochure.pdf Course reference: digital-pr-and-online-reputation Catalogue record updated: 2026-10-25T20:04:01.665Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Reputation is now shaped online through news sites, search results, reviews and social media. This course covers digital PR strategies, earning online coverage and links, search reputation, review management, social media monitoring, responding online and managing online reputation incidents. Why attend: What people find online about your organisation shapes their decisions. You will learn to influence it proactively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Digital PR campaign planning, search reputation audits, response drafting and case studies. Target audience: This course is suitable for: Digital PR specialists Communication managers Social media managers Marketing professionals Brand managers Destinations: Cape Town, Amsterdam, Vienna, Paris, London, Dubai, Frankfurt, Istanbul, Barcelona, Rome, Kuala Lumpur Course objectives: - Develop digital PR strategies - Earn online coverage and quality links - Audit and improve search reputation - Manage online reviews - Monitor and respond on social media - Handle online reputation incidents Target competencies: - Digital PR planning - Search reputation - Review management - Online response - Incident handling Course outline: - Day 1: Digital PR. Online media landscape Digital PR tactics Case studies Exercise - Day 2: Earning Coverage. Data-led stories Link earning Outreach Workshop - Day 3: Search and Reviews. Search reputation audit Review management Owned content Exercise - Day 4: Social Monitoring. Monitoring tools Response guidelines Escalation Practice - Day 5: Online Incidents. Incident response Recovery Measurement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26185 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26185 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26186 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26186 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26187 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26187 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26188 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26188 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26189 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26189 - Dubai | 2027-03-08 to 2027-03-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26190 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26190 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26191 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26191 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26192 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26192 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26193 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26193 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26194 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26194 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26195 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26195 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26196 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26196 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26197 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26197 - Barcelona | 2027-08-16 to 2027-08-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26198 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26198 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26199 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26199 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26200 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26200 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26201 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26201 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26202 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26202 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26203 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26203 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26204 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26204 ## Stakeholder Mapping and Engagement URL: https://smarthorizon.uk/course/stakeholder-mapping-and-engagement Brochure: https://smarthorizon.uk/course/stakeholder-mapping-and-engagement/brochure.pdf Course reference: stakeholder-mapping-and-engagement Catalogue record updated: 2026-10-25T20:04:01.674Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations succeed when they understand and engage the people who affect or are affected by their decisions. This course covers identifying stakeholders, mapping influence and interest, understanding stakeholder concerns, engagement planning, consultation methods, managing conflict and measuring engagement. Why attend: Overlooked stakeholders can delay projects and damage reputation. You will learn to engage the right people at the right time. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Stakeholder mapping workshops, engagement planning, consultation simulations and case studies. Target audience: This course is suitable for: Communication and PR managers Project managers Government relations staff CSR professionals Senior managers Destinations: Cape Town, Paris, Dubai, Rome, Vienna, Frankfurt, London, Barcelona, Kuala Lumpur, Istanbul, Amsterdam Course objectives: - Identify relevant stakeholders - Map influence, interest and attitudes - Understand stakeholder concerns - Plan engagement approaches - Run consultations effectively - Manage conflict and measure engagement Target competencies: - Stakeholder identification - Mapping - Engagement planning - Consultation - Conflict management Course outline: - Day 1: Stakeholder Thinking. Who stakeholders are Why engagement matters Case studies Exercise - Day 2: Mapping. Influence and interest Attitudes Mapping tools Workshop - Day 3: Planning Engagement. Engagement levels Methods Timing Exercise - Day 4: Consultation. Consultation design Facilitation Feedback Simulation - Day 5: Conflict and Measurement. Managing opposition Measuring engagement Review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26205 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26205 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26206 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26206 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26207 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26207 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26208 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26208 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26209 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26209 - Vienna | 2027-03-15 to 2027-03-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26210 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26210 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26211 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26211 - Frankfurt | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26212 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26212 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26213 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26213 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26214 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26214 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26215 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26215 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26216 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26216 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26217 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26217 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26218 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26218 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26219 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26219 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26220 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26220 - Amsterdam | 2027-10-18 to 2027-10-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26221 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26221 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26222 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26222 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26223 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26223 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26224 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26224 ## PR Writing: Press Releases and Statements URL: https://smarthorizon.uk/course/pr-writing-press-releases-and-statements Brochure: https://smarthorizon.uk/course/pr-writing-press-releases-and-statements/brochure.pdf Course reference: pr-writing-press-releases-and-statements Catalogue record updated: 2026-10-25T20:04:01.683Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Clear, accurate writing is the foundation of public relations. This course develops PR writing skills: news writing structure, press releases, media statements, holding statements, fact sheets, quotes, writing for online and social channels and editing for clarity and accuracy. Why attend: Journalists receive hundreds of releases daily and use few. You will learn to write material that gets read and used. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Writing exercises with feedback, rewriting real releases, statement drafting under time pressure. Target audience: This course is suitable for: PR officers and executives Communication specialists Press office staff Content writers Marketing professionals Destinations: London, Cape Town, Amsterdam, Dubai, Frankfurt, Barcelona, Kuala Lumpur, Rome, Vienna, Istanbul, Paris Course objectives: - Apply news writing structure - Write effective press releases - Draft media and holding statements - Prepare fact sheets and backgrounders - Write strong, quotable quotes - Edit for clarity, accuracy and tone Target competencies: - News writing - Release writing - Statement drafting - Quote writing - Editing Course outline: - Day 1: News Writing. News values Inverted pyramid Headlines Exercise - Day 2: Press Releases. Structure Leads Quotes Writing practice - Day 3: Statements. Media statements Holding statements Tone Timed drafting - Day 4: Supporting Materials. Fact sheets Backgrounders Online versions Exercise - Day 5: Editing. Clarity Accuracy checks Approval process Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26225 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26225 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26226 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26226 - Amsterdam | 2027-01-11 to 2027-01-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26227 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26227 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26228 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26228 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26229 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26229 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26230 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26230 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26231 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26231 - Kuala Lumpur | 2027-04-19 to 2027-04-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26232 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26232 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26233 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26233 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26234 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26234 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26235 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26235 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26236 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26236 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26237 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26237 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26238 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26238 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26239 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26239 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26240 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26240 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26241 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26241 - Paris | 2027-11-01 to 2027-11-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26242 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26242 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26243 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26243 - Barcelona | 2027-12-13 to 2027-12-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26244 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26244 ## Speechwriting for Executives URL: https://smarthorizon.uk/course/speechwriting-for-executives Brochure: https://smarthorizon.uk/course/speechwriting-for-executives/brochure.pdf Course reference: speechwriting-for-executives Catalogue record updated: 2026-10-25T20:04:01.692Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A powerful speech can inspire employees, persuade stakeholders and define a leader’s reputation. This course covers speechwriting: understanding the speaker and audience, structure, storytelling, rhetorical devices, writing for the ear, collaborating with executives, adapting speeches for different occasions and rehearsal support. Why attend: Executives need speeches that sound like them and move audiences. You will learn to write them. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Speech analysis, writing workshops, read-aloud sessions, feedback and case studies. Target audience: This course is suitable for: Speechwriters Communication managers Executive office staff PR professionals Policy advisors Destinations: Dubai, Vienna, Rome, Cape Town, Paris, London, Istanbul, Frankfurt, Barcelona, Kuala Lumpur, Amsterdam Course objectives: - Understand speaker voice and audience needs - Structure speeches for impact - Use storytelling and rhetorical devices - Write for listening rather than reading - Collaborate with executives effectively - Adapt speeches for different occasions Target competencies: - Audience analysis - Speech structure - Storytelling - Rhetoric - Executive collaboration Course outline: - Day 1: Speech Fundamentals. Purpose Speaker voice Audience Exercise - Day 2: Structure. Openings Body Closings Workshop - Day 3: Language. Writing for the ear Rhetorical devices Stories Writing practice - Day 4: Occasions. Keynotes Ceremonies Internal speeches Exercise - Day 5: Working with Executives. Briefing Drafts and feedback Rehearsal Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26245 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26245 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26246 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26246 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26247 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26247 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26248 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26248 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26249 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26249 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26250 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26250 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26251 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26251 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26252 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26252 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26253 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26253 - Rome | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26254 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26254 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26255 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26255 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26256 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26256 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26257 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26257 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26258 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26258 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26259 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26259 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26260 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26260 - Barcelona | 2027-10-04 to 2027-10-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26261 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26261 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26262 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26262 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26263 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26263 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26264 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26264 ## Writing Sustainability Reports URL: https://smarthorizon.uk/course/writing-sustainability-reports Brochure: https://smarthorizon.uk/course/writing-sustainability-reports/brochure.pdf Course reference: writing-sustainability-reports Catalogue record updated: 2026-10-25T20:04:01.700Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Sustainability reports communicate environmental, social and governance performance to investors, regulators and the public. This course covers reporting frameworks, materiality assessment, data collection, writing balanced and credible narratives, presenting data, assurance and avoiding greenwashing. Why attend: Stakeholders increasingly scrutinise sustainability claims. You will learn to produce reports that are credible and readable. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Framework walkthroughs, materiality exercises, writing workshops and report reviews. Target audience: This course is suitable for: Sustainability managers Corporate communication staff Investor relations professionals CSR officers Report writers Destinations: Dubai, Cape Town, Rome, Istanbul, Barcelona, Kuala Lumpur, Amsterdam, London, Frankfurt, Vienna, Paris Course objectives: - Explain major sustainability reporting frameworks - Conduct a materiality assessment - Plan data collection for reporting - Write balanced, credible narratives - Present sustainability data clearly - Prepare for assurance and avoid greenwashing Target competencies: - Framework knowledge - Materiality - Data planning - Report writing - Data presentation Course outline: - Day 1: Reporting Landscape. Why report Frameworks Regulation Exercise - Day 2: Materiality. Materiality assessment Stakeholder input Priorities Workshop - Day 3: Data. Data collection Indicators Quality Exercise - Day 4: Writing. Narrative Balance Case stories Writing practice - Day 5: Presentation and Assurance. Charts and tables Assurance Greenwashing risks Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26265 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26265 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26266 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26266 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26267 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26267 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26268 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26268 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26269 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26269 - Kuala Lumpur | 2027-03-01 to 2027-03-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26270 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26270 - Dubai | 2027-03-22 to 2027-03-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26271 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26271 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26272 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26272 - Amsterdam | 2027-04-26 to 2027-04-30 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26273 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26273 - Barcelona | 2027-05-17 to 2027-05-21 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26274 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26274 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26275 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26275 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26276 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26276 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26277 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26277 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26278 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26278 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26279 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26279 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26280 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26280 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26281 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26281 - London | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26282 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26282 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26283 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26283 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26284 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26284 ## Employer Branding Communication URL: https://smarthorizon.uk/course/employer-branding-communication Brochure: https://smarthorizon.uk/course/employer-branding-communication/brochure.pdf Course reference: employer-branding-communication Catalogue record updated: 2026-10-25T20:04:01.709Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A strong employer brand attracts talent and keeps good people. This course covers defining the employee value proposition, researching employee perceptions, employer brand messaging, careers content, social media and employee advocacy, recruitment campaigns and measuring employer brand impact. Why attend: Talented candidates research employers before applying. You will learn to communicate an authentic employer brand. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: EVP workshops, content creation exercises, campaign planning and case studies. Target audience: This course is suitable for: HR and talent acquisition managers Communication and PR staff Employer brand specialists Marketing professionals Internal communication managers Destinations: Barcelona, Cape Town, Rome, Vienna, Dubai, London, Paris, Kuala Lumpur, Amsterdam, Frankfurt, Istanbul Course objectives: - Define an employee value proposition - Research employee and candidate perceptions - Develop employer brand messaging - Create careers content - Build employee advocacy - Measure employer brand performance Target competencies: - EVP development - Research - Messaging - Content creation - Measurement Course outline: - Day 1: Employer Brand. What it is Business case Case studies Exercise - Day 2: EVP. Research Defining the EVP Pillars Workshop - Day 3: Messaging and Content. Messages Careers sites Stories Exercise - Day 4: Channels and Advocacy. Social media Employee advocacy Campaigns Workshop - Day 5: Measurement. Metrics Feedback Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26285 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26285 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26286 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26286 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26287 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26287 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26288 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26288 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26289 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26289 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26290 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26290 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26291 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26291 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26292 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26292 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26293 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26293 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26294 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26294 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26295 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26295 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26296 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26296 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26297 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26297 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26298 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26298 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26299 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26299 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26300 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26300 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26301 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26301 - Frankfurt | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26302 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26302 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26303 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26303 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26304 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26304 ## Communication Audits and Benchmarking URL: https://smarthorizon.uk/course/communication-audits-and-benchmarking Brochure: https://smarthorizon.uk/course/communication-audits-and-benchmarking/brochure.pdf Course reference: communication-audits-and-benchmarking Catalogue record updated: 2026-10-25T20:04:01.717Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A communication audit reveals how well an organisation’s communication is working and where to improve. This course covers audit scope and methods, surveys, interviews and focus groups, channel and content analysis, benchmarking against peers, analysing findings and producing an improvement plan. Why attend: Communication teams often lack evidence of what works. You will learn to assess communication systematically. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit design exercises, survey and interview practice, benchmarking analysis and report writing. Target audience: This course is suitable for: Communication managers PR professionals Internal communication specialists Consultants Corporate affairs staff Destinations: Barcelona, Cape Town, London, Rome, Istanbul, Dubai, Vienna, Frankfurt, Paris, Kuala Lumpur, Amsterdam Course objectives: - Define the scope and objectives of a communication audit - Select audit methods - Design surveys and interview guides - Analyse channels and content - Benchmark against peers - Produce findings and an improvement plan Target competencies: - Audit design - Research methods - Content analysis - Benchmarking - Reporting Course outline: - Day 1: Audit Purpose. Why audit Scope Stakeholders Exercise - Day 2: Methods. Surveys Interviews Focus groups Design workshop - Day 3: Channel and Content Analysis. Channel review Content analysis Metrics Exercise - Day 4: Benchmarking. Choosing peers Comparisons Best practices Workshop - Day 5: Findings. Analysis Report writing Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26305 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26305 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26306 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26306 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26307 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26307 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26308 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26308 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26309 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26309 - Istanbul | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26310 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26310 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26311 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26311 - Dubai | 2027-04-19 to 2027-04-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26312 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26312 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26313 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26313 - Barcelona | 2027-05-31 to 2027-06-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26314 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26314 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26315 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26315 - Frankfurt | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26316 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26316 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26317 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26317 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26318 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26318 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26319 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26319 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26320 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26320 - Vienna | 2027-10-18 to 2027-10-22 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26321 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26321 - Amsterdam | 2027-11-01 to 2027-11-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26322 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26322 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26323 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26323 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26324 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26324 ## Community Relations Programmes URL: https://smarthorizon.uk/course/community-relations-programmes Brochure: https://smarthorizon.uk/course/community-relations-programmes/brochure.pdf Course reference: community-relations-programmes Catalogue record updated: 2026-10-25T20:04:01.727Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations operating in local communities need positive, long-term relationships with residents and local leaders. This course covers understanding local communities, community engagement plans, community liaison roles, grievance mechanisms, managing community concerns and building trust over time. Why attend: Community opposition can stop operations and projects. You will learn to build relationships that support your licence to operate. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Community mapping, engagement planning, grievance case studies and role plays. Target audience: This course is suitable for: Community relations officers CSR managers Project and site managers Government relations staff PR professionals Destinations: Frankfurt, Rome, Kuala Lumpur, Paris, Istanbul, Dubai, Amsterdam, Barcelona, Cape Town, London, Vienna Course objectives: - Understand local community dynamics - Develop community engagement plans - Define community liaison roles - Establish grievance mechanisms - Respond to community concerns - Build long-term trust Target competencies: - Community analysis - Engagement planning - Liaison - Grievance handling - Trust building Course outline: - Day 1: Communities. Community dynamics Local leaders Case studies Exercise - Day 2: Engagement Plans. Objectives Methods Schedules Workshop - Day 3: Liaison. Liaison roles Meetings Records Role play - Day 4: Grievances. Grievance mechanisms Investigation Resolution Case study - Day 5: Trust. Consistency Reporting back Evaluation Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-09 to 2026-11-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26325 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26325 - Rome | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26326 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26326 - Kuala Lumpur | 2027-01-04 to 2027-01-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26327 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26327 - Paris | 2027-01-25 to 2027-01-29 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26328 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26328 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26329 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26329 - Dubai | 2027-03-01 to 2027-03-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26330 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26330 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26331 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26331 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26332 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26332 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26333 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26333 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26334 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26334 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26335 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26335 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26336 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26336 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26337 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26337 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26338 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26338 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26339 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26339 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26340 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26340 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26341 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26341 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26342 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26342 - Cape Town | 2027-11-15 to 2027-11-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26343 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26343 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26344 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26344 ## Strategic Communication Planning URL: https://smarthorizon.uk/course/strategic-communication-planning Brochure: https://smarthorizon.uk/course/strategic-communication-planning/brochure.pdf Course reference: strategic-communication-planning Catalogue record updated: 2026-10-25T20:04:01.736Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Strategic communication links communication activity to organisational goals. This course covers situation analysis, setting communication objectives, audience segmentation, messaging frameworks, channel strategy, planning and budgeting, measurement and evaluation and presenting the plan to leadership. Why attend: Communication without a strategy wastes effort. You will learn to build plans that deliver measurable results. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Planning templates, case-based planning workshops, measurement exercises and plan presentations. Target audience: This course is suitable for: Communication managers and directors PR professionals Marketing managers Government communication staff Corporate affairs staff Destinations: London, Barcelona, Rome, Amsterdam, Vienna, Cape Town, Paris, Dubai, Frankfurt, Kuala Lumpur, Istanbul Course objectives: - Analyse the communication situation - Set measurable communication objectives - Segment audiences - Develop messaging frameworks - Choose channels and plan activity - Measure and evaluate communication Target competencies: - Situation analysis - Objective setting - Audience segmentation - Planning - Evaluation Course outline: - Day 1: Strategy Foundations. Communication and strategy Planning models Case studies Exercise - Day 2: Analysis and Objectives. Situation analysis SMART objectives Alignment Workshop - Day 3: Audiences and Messages. Segmentation Insights Messaging framework Exercise - Day 4: Channels and Plans. Channel strategy Timelines Budgets Workshop - Day 5: Measurement. Evaluation frameworks KPIs Presenting the plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26345 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26345 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26346 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26346 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26347 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26347 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26348 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26348 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26349 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26349 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26350 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26350 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26351 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26351 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26352 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26352 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26353 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26353 - Frankfurt | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26354 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26354 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26355 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26355 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26356 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26356 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26357 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26357 - Istanbul | 2027-08-02 to 2027-08-06 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26358 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26358 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26359 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26359 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26360 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26360 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26361 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26361 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26362 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26362 - Barcelona | 2027-11-08 to 2027-11-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26363 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26363 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26364 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26364 ## Issues Management URL: https://smarthorizon.uk/course/issues-management Brochure: https://smarthorizon.uk/course/issues-management/brochure.pdf Course reference: issues-management Catalogue record updated: 2026-10-25T20:04:01.745Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Issues are emerging trends or concerns that can become crises if not managed. This course covers identifying and monitoring issues, assessing their potential impact, issue prioritisation, developing positions, stakeholder engagement on issues, communication strategies and preventing escalation into crisis. Why attend: Most crises begin as issues that were ignored. You will learn to spot and manage issues early. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Issue scanning exercises, prioritisation matrices, position paper writing and case studies. Target audience: This course is suitable for: PR and corporate affairs managers Government relations staff Risk managers Communication directors Policy advisors Destinations: Dubai, Istanbul, Barcelona, Cape Town, London, Vienna, Amsterdam, Rome, Paris, Kuala Lumpur, Frankfurt Course objectives: - Identify emerging issues - Monitor issues systematically - Assess and prioritise issue impact - Develop organisational positions - Engage stakeholders on issues - Prevent issues escalating into crises Target competencies: - Issue scanning - Prioritisation - Position development - Stakeholder engagement - Escalation prevention Course outline: - Day 1: Issues and Crises. Issue lifecycle Case studies Early signs Exercise - Day 2: Monitoring. Scanning sources Monitoring tools Alerts Workshop - Day 3: Prioritisation. Impact assessment Prioritisation matrix Ownership Exercise - Day 4: Positions. Position papers Messages Approval Writing practice - Day 5: Engagement. Stakeholder strategies Communication Escalation prevention Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26365 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26365 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26366 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26366 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26367 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26367 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26368 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26368 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26369 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26369 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26370 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26370 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26371 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26371 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26372 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26372 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26373 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26373 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26374 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26374 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26375 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26375 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26376 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26376 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26377 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26377 - Paris | 2027-08-23 to 2027-08-27 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26378 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26378 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26379 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26379 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26380 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26380 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26381 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26381 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26382 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26382 - Kuala Lumpur | 2027-11-29 to 2027-12-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26383 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26383 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26384 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26384 ## Change Communication URL: https://smarthorizon.uk/course/change-communication Brochure: https://smarthorizon.uk/course/change-communication/brochure.pdf Course reference: change-communication Catalogue record updated: 2026-10-25T20:04:01.754Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisational change succeeds when people understand why it is happening and what it means for them. This course covers communication during change: change narratives, stakeholder impact analysis, leader and manager roles, communication sequencing, two-way feedback, handling resistance and measuring understanding. Why attend: Poor communication is one of the main reasons change fails. You will learn to communicate change clearly and honestly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Change narrative workshops, communication sequencing, manager briefing practice and case studies. Target audience: This course is suitable for: Internal communication managers Change managers HR business partners PR professionals Senior managers Destinations: London, Dubai, Barcelona, Kuala Lumpur, Frankfurt, Rome, Cape Town, Vienna, Istanbul, Amsterdam, Paris Course objectives: - Build a compelling change narrative - Analyse change impact on audiences - Equip leaders and managers to communicate - Sequence change communication - Create two-way feedback channels - Measure understanding and adoption Target competencies: - Change narrative - Impact analysis - Manager enablement - Sequencing - Feedback Course outline: - Day 1: Change and Communication. Why change fails Psychology of change Case studies Exercise - Day 2: Narrative. Why, what, how Change story Messages Workshop - Day 3: Audiences and Leaders. Impact analysis Leader roles Manager briefings Practice - Day 4: Sequencing and Feedback. Communication timeline Feedback channels Rumours Exercise - Day 5: Measurement. Understanding surveys Adoption Adjusting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26385 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26385 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26386 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26386 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26387 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26387 - Kuala Lumpur | 2027-02-01 to 2027-02-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26388 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26388 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26389 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26389 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26390 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26390 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26391 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26391 - Vienna | 2027-04-19 to 2027-04-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26392 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26392 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26393 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26393 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26394 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26394 - Barcelona | 2027-06-14 to 2027-06-18 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26395 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26395 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26396 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26396 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26397 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26397 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26398 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26398 - Istanbul | 2027-09-06 to 2027-09-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26399 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26399 - Amsterdam | 2027-09-20 to 2027-09-24 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26400 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26400 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26401 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26401 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26402 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26402 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26403 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26403 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26404 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26404 ## Investor Relations Fundamentals URL: https://smarthorizon.uk/course/investor-relations-fundamentals Brochure: https://smarthorizon.uk/course/investor-relations-fundamentals/brochure.pdf Course reference: investor-relations-fundamentals Catalogue record updated: 2026-10-25T20:04:01.763Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Investor relations builds trust between companies and the capital markets. This course covers the role of IR, investor audiences, disclosure obligations, the equity story, results communication, investor meetings and roadshows, annual reports and websites and handling market-sensitive information. Why attend: Clear investor communication supports valuation and access to capital. You will learn the fundamentals of professional IR. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Equity story workshops, results announcement analysis, mock investor meetings and case studies. Target audience: This course is suitable for: Investor relations officers Corporate communication managers Finance managers Company secretaries Executives in listed companies Destinations: Rome, Barcelona, Paris, Cape Town, London, Vienna, Kuala Lumpur, Istanbul, Dubai, Frankfurt, Amsterdam Course objectives: - Explain the role of investor relations - Understand investor audiences and analysts - Meet disclosure obligations - Develop the equity story - Communicate financial results - Manage investor meetings and market-sensitive information Target competencies: - Disclosure - Equity story - Results communication - Investor meetings - Information control Course outline: - Day 1: IR Role. Purpose Capital markets Stakeholders Exercise - Day 2: Investors and Analysts. Investor types Analysts Targeting Workshop - Day 3: Disclosure. Disclosure rules Market-sensitive information Insider lists Case study - Day 4: Equity Story and Results. Equity story Results announcements Presentations Exercise - Day 5: Meetings. Roadshows Q&A Websites and reports Mock meeting Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26405 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26405 - Barcelona | 2026-11-30 to 2026-12-04 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26406 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26406 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26407 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26407 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26408 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26408 - London | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26409 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26409 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26410 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26410 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26411 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26411 - Rome | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26412 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26412 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26413 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26413 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26414 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26414 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26415 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26415 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26416 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26416 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26417 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26417 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26418 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26418 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26419 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26419 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26420 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26420 - London | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26421 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26421 - Amsterdam | 2027-10-25 to 2027-10-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26422 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26422 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26423 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26423 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26424 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26424 ## Communicating with Regulators URL: https://smarthorizon.uk/course/communicating-with-regulators Brochure: https://smarthorizon.uk/course/communicating-with-regulators/brochure.pdf Course reference: communicating-with-regulators Catalogue record updated: 2026-10-25T20:04:01.772Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Constructive relationships with regulators help organisations stay compliant and influence rules that affect them. This course covers understanding regulators’ roles, regulatory communication principles, consultation responses, meetings and inspections, reporting incidents to regulators and building credibility over time. Why attend: Poor regulator communication can turn minor issues into enforcement actions. You will learn to communicate openly and effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Consultation response writing, mock regulator meetings, incident notification exercises and case studies. Target audience: This course is suitable for: Regulatory affairs managers Compliance officers Government relations staff Legal advisors Senior managers Destinations: Cape Town, London, Barcelona, Istanbul, Rome, Frankfurt, Paris, Dubai, Kuala Lumpur, Vienna, Amsterdam Course objectives: - Understand regulators’ objectives and powers - Apply principles of regulatory communication - Write effective consultation responses - Prepare for meetings and inspections - Report incidents to regulators appropriately - Build credibility with regulators Target competencies: - Regulatory understanding - Consultation writing - Meeting preparation - Incident reporting - Relationship building Course outline: - Day 1: Regulators. Roles and powers Regulatory culture Case studies Exercise - Day 2: Principles. Transparency Accuracy Timeliness Workshop - Day 3: Consultations. Consultation responses Evidence Writing Drafting practice - Day 4: Meetings and Inspections. Preparation Conduct Follow-up Mock meeting - Day 5: Incidents and Credibility. Incident notification Ongoing dialogue Credibility Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26425 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26425 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26426 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26426 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26427 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26427 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26428 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26428 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26429 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26429 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26430 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26430 - Cape Town | 2027-03-22 to 2027-03-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26431 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26431 - Paris | 2027-04-12 to 2027-04-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26432 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26432 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26433 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26433 - Dubai | 2027-05-17 to 2027-05-21 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26434 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26434 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26435 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26435 - Kuala Lumpur | 2027-06-28 to 2027-07-02 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26436 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26436 - Vienna | 2027-07-19 to 2027-07-23 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26437 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26437 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26438 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26438 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26439 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26439 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26440 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26440 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26441 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26441 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26442 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26442 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26443 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26443 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26444 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26444 ## Visual Communication and Design Thinking for PR URL: https://smarthorizon.uk/course/visual-communication-and-design-thinking-for-pr Brochure: https://smarthorizon.uk/course/visual-communication-and-design-thinking-for-pr/brochure.pdf Course reference: visual-communication-and-design-thinking-for-pr Catalogue record updated: 2026-10-25T20:04:01.781Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Visual content captures attention and explains complex ideas faster than text. This course covers visual communication principles for PR teams: visual storytelling, layout and typography basics, infographics, brand consistency, briefing designers, design thinking for communication challenges and accessible visuals. Why attend: Audiences scroll past text but stop for strong visuals. You will learn to plan and brief visual content that works. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Visual analysis, infographic planning, design briefs, design thinking sprints and critiques. Target audience: This course is suitable for: PR and communication officers Content creators Social media staff Marketing professionals Internal communication staff Destinations: Barcelona, Istanbul, Kuala Lumpur, Cape Town, Dubai, Vienna, Frankfurt, London, Rome, Amsterdam, Paris Course objectives: - Apply visual communication principles - Plan visual stories - Understand layout and typography basics - Plan infographics - Brief designers effectively - Use design thinking for communication challenges Target competencies: - Visual storytelling - Layout basics - Infographic planning - Design briefing - Design thinking Course outline: - Day 1: Visual Principles. Why visuals work Hierarchy Colour and contrast Exercise - Day 2: Visual Storytelling. Story structure Image selection Sequencing Workshop - Day 3: Infographics. Data to visuals Planning Common errors Exercise - Day 4: Working with Designers. Design briefs Brand guidelines Feedback Practice - Day 5: Design Thinking. Empathise and define Ideate and prototype Accessibility Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-09 to 2026-11-13 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26445 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26445 - Istanbul | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26446 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26446 - Kuala Lumpur | 2027-01-04 to 2027-01-08 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26447 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26447 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26448 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26448 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26449 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26449 - Vienna | 2027-03-01 to 2027-03-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26450 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26450 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26451 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26451 - London | 2027-04-12 to 2027-04-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26452 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26452 - Dubai | 2027-05-03 to 2027-05-07 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26453 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26453 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26454 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26454 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26455 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26455 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26456 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26456 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26457 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26457 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26458 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26458 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26459 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26459 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26460 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26460 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26461 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26461 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26462 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26462 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26463 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26463 - Paris | 2027-11-29 to 2027-12-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26464 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26464 ## Social Listening and Sentiment Analysis URL: https://smarthorizon.uk/course/social-listening-and-sentiment-analysis Brochure: https://smarthorizon.uk/course/social-listening-and-sentiment-analysis/brochure.pdf Course reference: social-listening-and-sentiment-analysis Catalogue record updated: 2026-10-25T20:04:01.789Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Social listening reveals what people really think about organisations, issues and competitors. This course covers listening strategies, tools, building search queries, sentiment analysis and its limits, identifying influencers and trends, turning insights into action and reporting to management. Why attend: Organisations that listen spot issues and opportunities early. You will learn to turn online conversation into insight. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Query building exercises, tool demonstrations, sentiment coding practice and insight reports. Target audience: This course is suitable for: Social media managers PR and communication analysts Marketing professionals Customer experience staff Research analysts Destinations: Amsterdam, Barcelona, London, Cape Town, Rome, Dubai, Vienna, Frankfurt, Paris, Kuala Lumpur, Istanbul Course objectives: - Develop a social listening strategy - Select and use listening tools - Build effective search queries - Analyse sentiment and its limitations - Identify influencers, topics and trends - Turn insights into recommendations Target competencies: - Listening strategy - Query building - Sentiment analysis - Trend detection - Insight reporting Course outline: - Day 1: Listening Foundations. Monitoring versus listening Use cases Case studies Exercise - Day 2: Tools and Queries. Tool landscape Boolean queries Noise reduction Hands-on - Day 3: Sentiment. Sentiment methods Accuracy limits Manual coding Exercise - Day 4: Influencers and Trends. Influencer identification Topic analysis Trends Workshop - Day 5: Insights. From data to insight Reporting Action Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-23 to 2026-11-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26465 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26465 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26466 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26466 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26467 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26467 - Cape Town | 2027-02-01 to 2027-02-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26468 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26468 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26469 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26469 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26470 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26470 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26471 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26471 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26472 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26472 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26473 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26473 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26474 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26474 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26475 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26475 - Frankfurt | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26476 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26476 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26477 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26477 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26478 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26478 - Paris | 2027-09-06 to 2027-09-10 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26479 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26479 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26480 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26480 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26481 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26481 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26482 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26482 - Istanbul | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26483 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26483 - Dubai | 2027-12-13 to 2027-12-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26484 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26484 ## Brand Storytelling for Organisations URL: https://smarthorizon.uk/course/brand-storytelling-for-organisations Brochure: https://smarthorizon.uk/course/brand-storytelling-for-organisations/brochure.pdf Course reference: brand-storytelling-for-organisations Catalogue record updated: 2026-10-25T20:04:01.799Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Stories make organisations memorable and help audiences connect with their purpose. This course covers storytelling principles, finding authentic stories inside organisations, story structures, the brand narrative, telling stories across channels, using employees and customers as storytellers and measuring story impact. Why attend: Facts inform but stories persuade. You will learn to find and tell your organisation’s best stories. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Story mining interviews, narrative workshops, multi-channel adaptation and peer feedback. Target audience: This course is suitable for: PR and communication professionals Brand and marketing managers Content creators Internal communication staff Executives Destinations: Istanbul, London, Vienna, Rome, Amsterdam, Dubai, Paris, Barcelona, Cape Town, Frankfurt, Kuala Lumpur Course objectives: - Apply storytelling principles - Find authentic organisational stories - Use proven story structures - Build a brand narrative - Adapt stories across channels - Measure the impact of storytelling Target competencies: - Story finding - Narrative structure - Brand narrative - Channel adaptation - Measurement Course outline: - Day 1: Why Stories Work. Story psychology Brand examples Authenticity Exercise - Day 2: Finding Stories. Story mining Interviews Employee and customer stories Workshop - Day 3: Structure. Story arcs Characters and conflict Message Writing practice - Day 4: Brand Narrative. Purpose and values Core narrative Consistency Workshop - Day 5: Channels and Impact. Video, social and print Measurement Story bank Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Istanbul | 2026-11-23 to 2026-11-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26485 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26485 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26486 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26486 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26487 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26487 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26488 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26488 - Amsterdam | 2027-02-22 to 2027-02-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26489 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26489 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26490 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26490 - Paris | 2027-03-29 to 2027-04-02 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26491 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26491 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26492 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26492 - Cape Town | 2027-05-10 to 2027-05-14 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26493 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26493 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26494 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26494 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26495 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26495 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26496 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26496 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26497 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26497 - Frankfurt | 2027-08-16 to 2027-08-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26498 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26498 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26499 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26499 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26500 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26500 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26501 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26501 - Kuala Lumpur | 2027-11-01 to 2027-11-05 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26502 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26502 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26503 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26503 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26504 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26504 ## Customer Relations Management in Public Services URL: https://smarthorizon.uk/course/customer-relations-management-in-public-services Brochure: https://smarthorizon.uk/course/customer-relations-management-in-public-services/brochure.pdf Course reference: customer-relations-management-in-public-services Catalogue record updated: 2026-11-01T10:10:41.074Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Public service organisations must handle citizen enquiries, requests and complaints fairly and efficiently. This course covers citizen-centred service, service standards, managing contact channels, complaint handling, difficult conversations, using feedback to improve services and measuring citizen satisfaction. Why attend: Citizens expect the same service quality they receive from the best private companies. You will learn to meet those expectations. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Service scenarios, complaint handling role plays, service standard design and case studies. Target audience: This course is suitable for: Customer service staff in public organisations Service centre managers Complaints officers Public relations staff Front-line supervisors Destinations: Cape Town, Paris, London, Rome, Frankfurt, Dubai, Barcelona, Istanbul, Kuala Lumpur, Vienna, Amsterdam Course objectives: - Apply citizen-centred service principles - Set and communicate service standards - Manage multiple contact channels - Handle complaints fairly and effectively - Manage difficult conversations - Use feedback to improve services Target competencies: - Citizen focus - Service standards - Complaint handling - Difficult conversations - Satisfaction measurement Course outline: - Day 1: Citizen-Centred Service. Citizen expectations Service principles Case studies Exercise - Day 2: Service Standards. Setting standards Publishing standards Monitoring Workshop - Day 3: Channels. Phone, counter and digital Consistency Records Exercise - Day 4: Complaints. Complaint process Investigation Responses Role play - Day 5: Improvement. Feedback analysis Satisfaction surveys Service improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26505 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26505 - Paris | 2026-12-14 to 2026-12-18 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26506 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26506 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26507 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26507 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26508 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26508 - Frankfurt | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26509 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26509 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26510 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26510 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26511 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26511 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26512 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26512 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26513 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26513 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26514 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26514 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26515 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26515 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26516 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26516 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26517 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26517 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26518 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26518 - Vienna | 2027-09-06 to 2027-09-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26519 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26519 - London | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26520 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26520 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26521 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26521 - Vienna | 2027-11-01 to 2027-11-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26522 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26522 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26523 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26523 - Amsterdam | 2027-12-13 to 2027-12-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26524 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26524 ## Public Information and Citizen Engagement URL: https://smarthorizon.uk/course/public-information-and-citizen-engagement Brochure: https://smarthorizon.uk/course/public-information-and-citizen-engagement/brochure.pdf Course reference: public-information-and-citizen-engagement Catalogue record updated: 2026-10-25T20:04:01.819Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Governments and public bodies must inform citizens clearly and involve them in decisions. This course covers public information principles, plain language, accessible communication, public consultations, participatory approaches, digital engagement and evaluating engagement outcomes. Why attend: Citizens trust institutions that communicate openly and listen. You will learn to inform and engage the public effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Plain language rewriting, consultation design, digital engagement planning and case studies. Target audience: This course is suitable for: Government communication officers Public engagement specialists Policy officers Municipal staff PR professionals in public bodies Destinations: Paris, Dubai, Barcelona, London, Frankfurt, Vienna, Amsterdam, Cape Town, Rome, Istanbul, Kuala Lumpur Course objectives: - Apply public information principles - Write in plain, accessible language - Design public consultations - Use participatory engagement methods - Engage citizens through digital channels - Evaluate engagement outcomes Target competencies: - Plain language - Accessibility - Consultation design - Participation - Evaluation Course outline: - Day 1: Public Information. Right to information Principles Case studies Exercise - Day 2: Plain Language. Plain language rules Accessible formats Translation Rewriting practice - Day 3: Consultations. Consultation design Methods Analysis Workshop - Day 4: Participation. Participatory methods Digital engagement Inclusion Exercise - Day 5: Evaluation. Engagement metrics Reporting back Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-16 to 2026-11-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26525 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26525 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26526 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26526 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26527 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26527 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26528 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26528 - Frankfurt | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26529 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26529 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26530 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26530 - Amsterdam | 2027-03-22 to 2027-03-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26531 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26531 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26532 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26532 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26533 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26533 - Istanbul | 2027-05-24 to 2027-05-28 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26534 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26534 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26535 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26535 - Vienna | 2027-06-28 to 2027-07-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26536 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26536 - London | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26537 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26537 - Kuala Lumpur | 2027-08-09 to 2027-08-13 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26538 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26538 - Rome | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26539 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26539 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26540 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26540 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26541 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26541 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26542 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26542 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26543 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26543 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26544 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26544 ## Launching Campaigns and Awareness Programmes URL: https://smarthorizon.uk/course/launching-campaigns-and-awareness-programmes Brochure: https://smarthorizon.uk/course/launching-campaigns-and-awareness-programmes/brochure.pdf Course reference: launching-campaigns-and-awareness-programmes Catalogue record updated: 2026-10-25T20:04:01.833Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Awareness campaigns aim to change what people know, feel and do. This course covers campaign research, behavioural insights, objectives, target audiences, creative concepts, channel mix, partnerships, launch planning, monitoring and evaluating campaign impact. Why attend: Many awareness campaigns are seen but change nothing. You will learn to plan campaigns that shift behaviour. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Campaign planning workshops, creative brief writing, launch simulations and campaign case studies. Target audience: This course is suitable for: PR and campaign managers Government communication staff NGO communication officers Marketing professionals Health promotion staff Destinations: Paris, Vienna, Istanbul, Barcelona, Amsterdam, Rome, Dubai, Cape Town, London, Frankfurt, Kuala Lumpur Course objectives: - Research campaign issues and audiences - Apply behavioural insights - Set campaign objectives - Develop creative concepts and briefs - Plan channel mix and partnerships - Launch, monitor and evaluate campaigns Target competencies: - Campaign research - Behavioural insight - Creative briefing - Channel planning - Evaluation Course outline: - Day 1: Campaign Foundations. Campaign types Successful examples Planning model Exercise - Day 2: Research and Insight. Audience research Behavioural insights Barriers Workshop - Day 3: Creative. Concepts Creative briefs Testing Exercise - Day 4: Channels and Launch. Channel mix Partners Launch plan Simulation - Day 5: Evaluation. Monitoring Outcome measurement Lessons Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Paris | 2026-11-09 to 2026-11-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26545 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26545 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26546 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26546 - Istanbul | 2027-01-04 to 2027-01-08 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26547 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26547 - Barcelona | 2027-01-25 to 2027-01-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26548 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26548 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26549 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26549 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26550 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26550 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26551 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26551 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26552 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26552 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26553 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26553 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26554 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26554 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26555 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26555 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26556 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26556 - Dubai | 2027-07-19 to 2027-07-23 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26557 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26557 - Cape Town | 2027-08-09 to 2027-08-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26558 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26558 - Frankfurt | 2027-08-30 to 2027-09-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26559 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26559 - London | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26560 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26560 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26561 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26561 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26562 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26562 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26563 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26563 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26564 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26564 ## Photography and Video for PR Teams URL: https://smarthorizon.uk/course/photography-and-video-for-pr-teams Brochure: https://smarthorizon.uk/course/photography-and-video-for-pr-teams/brochure.pdf Course reference: photography-and-video-for-pr-teams Catalogue record updated: 2026-10-25T20:04:01.841Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: PR teams increasingly produce their own photos and videos for news, social media and internal channels. This course covers visual storytelling, smartphone and camera basics, composition, lighting and sound, interview filming, editing basics, event coverage and managing image rights and consent. Why attend: Good visual content no longer needs a big agency budget. You will learn to create professional photos and videos in-house. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Hands-on shooting with smartphones, editing exercises, event coverage practice and critiques. Target audience: This course is suitable for: PR and communication officers Social media staff Content creators Internal communication staff Event teams Destinations: Cape Town, Vienna, Rome, Frankfurt, Paris, London, Kuala Lumpur, Istanbul, Barcelona, Dubai, Amsterdam Course objectives: - Plan visual stories for PR - Use camera and smartphone settings effectively - Apply composition and lighting principles - Record good-quality sound and interviews - Edit short videos - Manage image rights and consent Target competencies: - Visual planning - Photography - Video production - Editing - Rights management Course outline: - Day 1: Visual Content. Uses in PR Visual storytelling Shot lists Exercise - Day 2: Photography. Composition Lighting Smartphone techniques Practice shoot - Day 3: Video. Framing Sound Interviews Practice shoot - Day 4: Editing. Editing basics Captions Formats Hands-on - Day 5: Events and Rights. Event coverage Consent and rights Asset libraries Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26565 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26565 - Vienna | 2026-11-30 to 2026-12-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26566 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26566 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26567 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26567 - Frankfurt | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26568 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26568 - Paris | 2027-02-08 to 2027-02-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26569 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26569 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26570 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26570 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26571 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26571 - Vienna | 2027-04-05 to 2027-04-09 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26572 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26572 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26573 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26573 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26574 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26574 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26575 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26575 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26576 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26576 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26577 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26577 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26578 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26578 - Dubai | 2027-08-23 to 2027-08-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26579 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26579 - Amsterdam | 2027-09-13 to 2027-09-17 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26580 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26580 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26581 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26581 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26582 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26582 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26583 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26583 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26584 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26584 ## Managing Communication Agencies URL: https://smarthorizon.uk/course/managing-communication-agencies Brochure: https://smarthorizon.uk/course/managing-communication-agencies/brochure.pdf Course reference: managing-communication-agencies Catalogue record updated: 2026-10-25T20:04:01.851Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many organisations rely on PR, creative and digital agencies, but get mixed value from them. This course covers deciding what to outsource, agency selection and pitches, briefing, contracts and fees, day-to-day management, evaluating agency performance and building productive partnerships. Why attend: Weak briefs and poor management waste agency budgets. You will learn to get the best from your agencies. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Briefing workshops, pitch evaluation exercises, contract case studies and performance review practice. Target audience: This course is suitable for: Communication and PR managers Marketing managers Procurement staff Brand managers Corporate affairs staff Destinations: Cape Town, Barcelona, London, Rome, Paris, Frankfurt, Dubai, Vienna, Amsterdam, Kuala Lumpur, Istanbul Course objectives: - Decide what to outsource and why - Run agency selection processes - Write effective agency briefs - Negotiate contracts and fees - Manage agencies day to day - Evaluate agency performance Target competencies: - Outsourcing decisions - Agency selection - Briefing - Contract management - Performance evaluation Course outline: - Day 1: Working with Agencies. Agency types In-house versus agency Case studies Exercise - Day 2: Selection. RFPs Pitches Evaluation criteria Workshop - Day 3: Briefing. Good briefs Objectives Approvals Writing practice - Day 4: Contracts. Fee models Scope Intellectual property Case study - Day 5: Performance. KPIs Reviews Partnership Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26585 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26585 - Barcelona | 2026-12-07 to 2026-12-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26586 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26586 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26587 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26587 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26588 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26588 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26589 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26589 - Paris | 2027-03-08 to 2027-03-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26590 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26590 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26591 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26591 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26592 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26592 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26593 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26593 - London | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26594 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26594 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26595 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26595 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26596 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26596 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26597 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26597 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26598 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26598 - Amsterdam | 2027-08-30 to 2027-09-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26599 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26599 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26600 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26600 - Kuala Lumpur | 2027-10-11 to 2027-10-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26601 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26601 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26602 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26602 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26603 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26603 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26604 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26604 ## Health Communication Campaigns URL: https://smarthorizon.uk/course/health-communication-campaigns Brochure: https://smarthorizon.uk/course/health-communication-campaigns/brochure.pdf Course reference: health-communication-campaigns Catalogue record updated: 2026-10-25T20:04:01.859Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Health communication influences public health behaviours, from vaccination to healthy lifestyles. This course covers health behaviour theories, audience research, message design, risk communication, working with health professionals and communities, countering misinformation, channel selection and campaign evaluation. Why attend: Effective health communication saves lives. You will learn evidence-based approaches to design health campaigns. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Message testing exercises, campaign design workshops, misinformation case studies and evaluation planning. Target audience: This course is suitable for: Health promotion staff Public health communicators Hospital PR managers NGO health officers Government health communication staff Destinations: Dubai, Frankfurt, Istanbul, Vienna, Barcelona, Rome, London, Cape Town, Paris, Amsterdam, Kuala Lumpur Course objectives: - Apply health behaviour theories - Research health audiences - Design clear health messages - Communicate health risks - Counter health misinformation - Evaluate health communication campaigns Target competencies: - Behaviour theory - Audience research - Message design - Risk communication - Misinformation response Course outline: - Day 1: Health Communication. Role in public health Case studies Ethics Exercise - Day 2: Behaviour and Audiences. Behaviour theories Audience research Segmentation Workshop - Day 3: Messages. Message design Risk communication Testing Exercise - Day 4: Misinformation and Partners. Misinformation Health professionals Communities Case study - Day 5: Channels and Evaluation. Channel selection Evaluation Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26605 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26605 - Frankfurt | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26606 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26606 - Istanbul | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26607 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26607 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26608 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26608 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26609 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26609 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26610 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26610 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26611 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26611 - London | 2027-04-26 to 2027-04-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26612 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26612 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26613 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26613 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26614 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26614 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26615 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26615 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26616 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26616 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26617 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26617 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26618 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26618 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26619 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26619 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26620 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26620 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26621 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26621 - Cape Town | 2027-11-08 to 2027-11-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26622 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26622 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26623 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26623 - Kuala Lumpur | 2027-12-13 to 2027-12-17 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26624 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26624 ## Communicating with Gulf and Middle East Stakeholders URL: https://smarthorizon.uk/course/communicating-with-gulf-and-middle-east-stakeholders Brochure: https://smarthorizon.uk/course/communicating-with-gulf-and-middle-east-stakeholders/brochure.pdf Course reference: communicating-with-gulf-and-middle-east-stakeholders Catalogue record updated: 2026-10-25T20:04:01.868Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Organisations working in the Gulf and wider Middle East need to understand regional communication norms and stakeholder expectations. This course covers cultural context, relationship-based communication, government and media landscapes, business etiquette, bilingual communication, social media use in the region and building long-term trust. Why attend: Cultural misunderstandings can derail partnerships and projects. You will learn to communicate respectfully and effectively in the region. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Cultural case studies, role plays, media landscape briefings and communication planning. Target audience: This course is suitable for: International business managers PR and communication professionals Government relations staff Project managers working in the region Executives Destinations: Dubai, Istanbul, Barcelona, Vienna, Cape Town, Rome, Frankfurt, Amsterdam, Kuala Lumpur, Paris, London Course objectives: - Understand regional cultural context - Apply relationship-based communication - Navigate government and media landscapes - Observe business etiquette and protocol - Plan bilingual communication - Build long-term trust with regional stakeholders Target competencies: - Cultural awareness - Relationship building - Media understanding - Etiquette - Bilingual planning Course outline: - Day 1: Regional Context. Cultural values Business culture Case studies Exercise - Day 2: Relationships. Trust and relationships Meetings Hospitality Role play - Day 3: Government and Media. Government landscape Media landscape Social media use Briefing - Day 4: Etiquette and Language. Etiquette Bilingual communication Translation quality Exercise - Day 5: Long-Term Engagement. Stakeholder plans Partnerships Review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26625 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26625 - Istanbul | 2026-12-14 to 2026-12-18 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26626 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26626 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26627 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26627 - Vienna | 2027-02-01 to 2027-02-05 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26628 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26628 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26629 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26629 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26630 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26630 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26631 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26631 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26632 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26632 - Vienna | 2027-05-10 to 2027-05-14 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26633 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26633 - Amsterdam | 2027-05-31 to 2027-06-04 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26634 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26634 - Rome | 2027-06-21 to 2027-06-25 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26635 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26635 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26636 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26636 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26637 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26637 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26638 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26638 - Barcelona | 2027-09-06 to 2027-09-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26639 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26639 - Dubai | 2027-09-27 to 2027-10-01 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26640 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26640 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26641 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26641 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26642 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26642 - London | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26643 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26643 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26644 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26644 ## Leadership Visibility and Thought Leadership URL: https://smarthorizon.uk/course/leadership-visibility-and-thought-leadership Brochure: https://smarthorizon.uk/course/leadership-visibility-and-thought-leadership/brochure.pdf Course reference: leadership-visibility-and-thought-leadership Catalogue record updated: 2026-10-25T20:04:01.876Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Visible, credible leaders strengthen trust in their organisations. This course covers leadership visibility strategy, defining thought leadership themes, content formats, speaking opportunities, executive social media, internal visibility, media positioning and measuring leadership reputation. Why attend: Stakeholders want to see and hear from leaders. You will learn to build credible visibility for executives. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Theme development workshops, content planning, executive profile reviews and case studies. Target audience: This course is suitable for: Communication directors Executive communication managers PR professionals Senior executives Executive office staff Destinations: London, Frankfurt, Dubai, Barcelona, Rome, Vienna, Amsterdam, Kuala Lumpur, Istanbul, Cape Town, Paris Course objectives: - Develop a leadership visibility strategy - Define thought leadership themes - Plan thought leadership content - Secure speaking and media opportunities - Manage executive social media - Measure leadership reputation Target competencies: - Visibility strategy - Theme development - Content planning - Executive positioning - Measurement Course outline: - Day 1: Leadership Visibility. Why it matters Risks Case studies Exercise - Day 2: Themes. Expertise and purpose Theme development Points of view Workshop - Day 3: Content. Articles Video Reports Exercise - Day 4: Platforms. Speaking Media Executive social media Workshop - Day 5: Internal and Measurement. Internal visibility Measurement Programme plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26645 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26645 - Frankfurt | 2026-12-07 to 2026-12-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26646 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26646 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26647 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26647 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26648 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26648 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26649 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26649 - Vienna | 2027-03-08 to 2027-03-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26650 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26650 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26651 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26651 - Rome | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26652 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26652 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26653 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26653 - Dubai | 2027-05-24 to 2027-05-28 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26654 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26654 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26655 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26655 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26656 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26656 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26657 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26657 - Rome | 2027-08-16 to 2027-08-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26658 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26658 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26659 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26659 - Paris | 2027-09-20 to 2027-09-24 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26660 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26660 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26661 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26661 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26662 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26662 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26663 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26663 - Cape Town | 2027-12-06 to 2027-12-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26664 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26664 ## Conference and Exhibition Management URL: https://smarthorizon.uk/course/conference-and-exhibition-management Brochure: https://smarthorizon.uk/course/conference-and-exhibition-management/brochure.pdf Course reference: conference-and-exhibition-management Catalogue record updated: 2026-10-25T20:04:01.891Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Conferences and exhibitions are major investments that need careful planning to deliver results. This course covers event strategy, programme and speaker management, exhibition planning, stand design, sponsorship, registration and delegate management, logistics, on-site operations and return-on-investment measurement. Why attend: Large events involve hundreds of moving parts. You will learn a structured approach to deliver them successfully. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Planning templates, programme design exercises, sponsorship packaging and event simulations. Target audience: This course is suitable for: Event and conference managers PR and marketing professionals Exhibition coordinators Association staff Business development managers Destinations: Dubai, Cape Town, Amsterdam, Kuala Lumpur, London, Rome, Istanbul, Vienna, Paris, Barcelona, Frankfurt Course objectives: - Set conference and exhibition strategy - Design programmes and manage speakers - Plan exhibitions and stands - Develop sponsorship packages - Manage registration and delegates - Run on-site operations and measure ROI Target competencies: - Event strategy - Programme design - Sponsorship - Delegate management - ROI measurement Course outline: - Day 1: Strategy. Objectives Formats Budgets Exercise - Day 2: Programme and Speakers. Programme design Speaker management Content Workshop - Day 3: Exhibitions and Sponsorship. Floor plans Stands Sponsorship packages Exercise - Day 4: Delegates and Logistics. Registration Delegate experience Logistics Simulation - Day 5: Operations and ROI. On-site operations Measurement Post-event Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26665 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26665 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26666 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26666 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26667 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26667 - Kuala Lumpur | 2027-01-18 to 2027-01-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26668 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26668 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26669 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26669 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26670 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26670 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26671 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26671 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26672 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26672 - Istanbul | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26673 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26673 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26674 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26674 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26675 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26675 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26676 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26676 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26677 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26677 - Paris | 2027-08-02 to 2027-08-06 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26678 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26678 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26679 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26679 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26680 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26680 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26681 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26681 - Frankfurt | 2027-10-18 to 2027-10-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26682 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26682 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26683 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26683 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26684 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26684 ## VIP Visits and Official Ceremonies URL: https://smarthorizon.uk/course/vip-visits-and-official-ceremonies Brochure: https://smarthorizon.uk/course/vip-visits-and-official-ceremonies/brochure.pdf Course reference: vip-visits-and-official-ceremonies Catalogue record updated: 2026-10-25T20:04:01.901Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Official ceremonies and VIP visits require precise planning, protocol and coordination with security teams. This course covers planning VIP visits, programme and timing, protocol and precedence, security coordination, ceremony design, media arrangements, hospitality and managing last-minute changes. Why attend: VIP visits are high-stakes and leave little room for error. You will learn to plan and run them with confidence. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Visit planning exercises, run-of-show development, protocol scenarios and simulations. Target audience: This course is suitable for: Protocol officers Event managers Executive office staff PR managers Government relations staff Destinations: Rome, Paris, Dubai, London, Frankfurt, Vienna, Cape Town, Amsterdam, Istanbul, Barcelona, Kuala Lumpur Course objectives: - Plan VIP visits end to end - Develop detailed programmes and timings - Apply protocol and precedence - Coordinate with security teams - Design ceremonies and media arrangements - Manage hospitality and last-minute changes Target competencies: - Visit planning - Run-of-show - Protocol - Security coordination - Contingency management Course outline: - Day 1: VIP Visits. Types of visits Stakeholders Case studies Exercise - Day 2: Programme. Programme design Timings Run-of-show Workshop - Day 3: Protocol and Security. Precedence Security liaison Movements Exercise - Day 4: Ceremonies and Media. Ceremony design Media arrangements Speeches Simulation - Day 5: Hospitality and Changes. Hospitality Gifts Last-minute changes Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26685 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26685 - Paris | 2026-12-07 to 2026-12-11 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26686 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26686 - Dubai | 2027-01-11 to 2027-01-15 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26687 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26687 - London | 2027-01-25 to 2027-01-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26688 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26688 - Frankfurt | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26689 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26689 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26690 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26690 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26691 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26691 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26692 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26692 - Amsterdam | 2027-05-03 to 2027-05-07 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26693 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26693 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26694 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26694 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26695 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26695 - Istanbul | 2027-07-05 to 2027-07-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26696 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26696 - Barcelona | 2027-07-26 to 2027-07-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26697 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26697 - Vienna | 2027-08-09 to 2027-08-13 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26698 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26698 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26699 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26699 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26700 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26700 - Cape Town | 2027-10-11 to 2027-10-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26701 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26701 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26702 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26702 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26703 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26703 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26704 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26704 ## PR for Non-Profit Organisations URL: https://smarthorizon.uk/course/pr-for-non-profit-organisations Brochure: https://smarthorizon.uk/course/pr-for-non-profit-organisations/brochure.pdf Course reference: pr-for-non-profit-organisations Catalogue record updated: 2026-10-25T20:04:01.909Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Non-profit organisations must raise awareness, attract supporters and maintain trust with limited budgets. This course covers non-profit communication strategy, storytelling for causes, media relations, digital and social media, supporter communication, fundraising communication, ethical communication and measuring impact. Why attend: Non-profits compete for attention and donations. You will learn cost-effective PR that builds support for your cause. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Cause storytelling workshops, low-budget campaign planning, media practice and case studies. Target audience: This course is suitable for: Non-profit communication officers NGO managers Fundraising staff Volunteers in communication roles Foundation staff Destinations: Rome, Cape Town, London, Frankfurt, Dubai, Amsterdam, Barcelona, Paris, Vienna, Kuala Lumpur, Istanbul Course objectives: - Develop a non-profit communication strategy - Tell compelling cause stories ethically - Gain media coverage on limited budgets - Use digital and social media effectively - Communicate with supporters and donors - Measure communication impact Target competencies: - Strategy - Cause storytelling - Media relations - Supporter communication - Impact measurement Course outline: - Day 1: Non-Profit Communication. Challenges Strategy Case studies Exercise - Day 2: Storytelling. Cause stories Ethics and dignity Beneficiary voices Workshop - Day 3: Media and Digital. Media relations Social media Low-budget tactics Exercise - Day 4: Supporters. Donor communication Fundraising appeals Volunteers Workshop - Day 5: Impact. Measuring impact Reporting Trust Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26705 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26705 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26706 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26706 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26707 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26707 - Frankfurt | 2027-02-01 to 2027-02-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26708 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26708 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26709 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26709 - Dubai | 2027-03-15 to 2027-03-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26710 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26710 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26711 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26711 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26712 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26712 - Barcelona | 2027-05-10 to 2027-05-14 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26713 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26713 - Rome | 2027-05-31 to 2027-06-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26714 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26714 - Barcelona | 2027-06-21 to 2027-06-25 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26715 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26715 - Paris | 2027-07-12 to 2027-07-16 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26716 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26716 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26717 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26717 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26718 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26718 - Kuala Lumpur | 2027-09-06 to 2027-09-10 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26719 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26719 - Istanbul | 2027-09-27 to 2027-10-01 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26720 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26720 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26721 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26721 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26722 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26722 - Cape Town | 2027-11-22 to 2027-11-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26723 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26723 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26724 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26724 ## Newsletter and Publication Management URL: https://smarthorizon.uk/course/newsletter-and-publication-management Brochure: https://smarthorizon.uk/course/newsletter-and-publication-management/brochure.pdf Course reference: newsletter-and-publication-management Catalogue record updated: 2026-10-25T20:04:01.918Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Newsletters and publications keep employees, members and customers informed and engaged. This course covers publication strategy, editorial planning, content sourcing, writing and editing, design and layout basics, email newsletter best practice, distribution and measuring readership. Why attend: Many newsletters go unread. You will learn to produce publications people look forward to. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Editorial calendar workshops, writing and editing exercises, layout critiques and metrics analysis. Target audience: This course is suitable for: Internal communication staff PR and communication officers Editors and content writers Membership organisation staff Marketing professionals Destinations: Dubai, London, Amsterdam, Cape Town, Rome, Barcelona, Vienna, Paris, Kuala Lumpur, Frankfurt, Istanbul Course objectives: - Define publication strategy and audience - Plan editorial calendars - Source and commission content - Write and edit for publications - Apply design and email best practice - Measure readership and engagement Target competencies: - Editorial planning - Content sourcing - Writing and editing - Layout - Readership measurement Course outline: - Day 1: Publication Strategy. Purpose Audiences Formats Exercise - Day 2: Editorial Planning. Editorial calendar Content mix Contributors Workshop - Day 3: Writing and Editing. Headlines Features Editing Writing practice - Day 4: Design and Email. Layout basics Email newsletters Accessibility Critique - Day 5: Measurement. Open and read metrics Reader surveys Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26725 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26725 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26726 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26726 - Amsterdam | 2026-12-14 to 2026-12-18 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26727 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26727 - Cape Town | 2027-01-18 to 2027-01-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26728 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26728 - Rome | 2027-02-08 to 2027-02-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26729 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26729 - Barcelona | 2027-03-01 to 2027-03-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26730 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26730 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26731 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26731 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26732 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26732 - Vienna | 2027-04-26 to 2027-04-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26733 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26733 - Paris | 2027-05-17 to 2027-05-21 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26734 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26734 - Kuala Lumpur | 2027-06-07 to 2027-06-11 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26735 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26735 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26736 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26736 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26737 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26737 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26738 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26738 - Barcelona | 2027-08-23 to 2027-08-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26739 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26739 - Frankfurt | 2027-09-13 to 2027-09-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26740 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26740 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26741 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26741 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26742 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26742 - Istanbul | 2027-11-08 to 2027-11-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26743 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26743 - Vienna | 2027-11-29 to 2027-12-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26744 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26744 ## Communicating Data and Statistics to the Public URL: https://smarthorizon.uk/course/communicating-data-and-statistics-to-the-public Brochure: https://smarthorizon.uk/course/communicating-data-and-statistics-to-the-public/brochure.pdf Course reference: communicating-data-and-statistics-to-the-public Catalogue record updated: 2026-10-25T20:04:01.927Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Data and statistics are powerful but easily misunderstood. This course covers communicating numbers to non-specialist audiences: understanding data basics, choosing what matters, explaining uncertainty and risk, effective charts, writing about numbers, avoiding misleading presentation and responding to misuse of statistics. Why attend: Badly communicated numbers confuse audiences and erode trust. You will learn to present data clearly and honestly. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Data storytelling exercises, chart makeovers, writing practice and case studies of statistical misuse. Target audience: This course is suitable for: Communication and PR professionals Statisticians and analysts Government communication staff Journalists and content writers Policy officers Destinations: Dubai, Rome, Barcelona, Cape Town, Istanbul, Frankfurt, Amsterdam, Vienna, London, Kuala Lumpur, Paris Course objectives: - Understand key data and statistical concepts - Select the most important numbers - Explain uncertainty and risk - Design clear, honest charts - Write clearly about numbers - Respond to misuse of statistics Target competencies: - Data literacy - Selection - Uncertainty communication - Chart design - Number writing Course outline: - Day 1: Numbers and Audiences. Why numbers confuse Data basics Case studies Exercise - Day 2: Choosing the Story. What matters Context and comparison Framing Workshop - Day 3: Uncertainty and Risk. Explaining uncertainty Relative and absolute risk Examples Exercise - Day 4: Charts. Chart choice Honest design Chart makeovers Hands-on - Day 5: Writing and Misuse. Writing about numbers Misleading statistics Corrections Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26745 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26745 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26746 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26746 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26747 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26747 - Cape Town | 2027-02-08 to 2027-02-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26748 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26748 - Istanbul | 2027-02-22 to 2027-02-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26749 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26749 - Frankfurt | 2027-03-15 to 2027-03-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26750 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26750 - Barcelona | 2027-04-05 to 2027-04-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26751 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26751 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26752 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26752 - Amsterdam | 2027-05-17 to 2027-05-21 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26753 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26753 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26754 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26754 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26755 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26755 - Vienna | 2027-07-12 to 2027-07-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26756 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26756 - Cape Town | 2027-08-02 to 2027-08-06 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26757 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26757 - Vienna | 2027-08-23 to 2027-08-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26758 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26758 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26759 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26759 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26760 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26760 - Kuala Lumpur | 2027-10-18 to 2027-10-22 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26761 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26761 - London | 2027-11-08 to 2027-11-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26762 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26762 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26763 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26763 - Paris | 2027-12-13 to 2027-12-17 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26764 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26764 ## Crisis-Ready PR Teams URL: https://smarthorizon.uk/course/crisis-ready-pr-teams Brochure: https://smarthorizon.uk/course/crisis-ready-pr-teams/brochure.pdf Course reference: crisis-ready-pr-teams Catalogue record updated: 2026-10-25T20:04:01.936Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: When a crisis hits, the PR team must work fast under intense pressure. This course builds crisis readiness for communication teams: team roles, crisis communication plans, pre-approved materials, monitoring, rapid response workflows, spokesperson support, working with legal and operations, and exercises. Why attend: Teams that prepare respond in minutes, not hours. You will learn to make your PR team crisis-ready. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Crisis plan reviews, role allocation, rapid response drills and a full crisis simulation. Target audience: This course is suitable for: PR and communication teams Press office staff Communication directors Social media managers Crisis management team members Destinations: Cape Town, Dubai, Kuala Lumpur, Rome, London, Frankfurt, Istanbul, Amsterdam, Barcelona, Paris, Vienna Course objectives: - Define crisis communication team roles - Build or update a crisis communication plan - Prepare templates and pre-approved materials - Set up monitoring and rapid response workflows - Support spokespeople during crises - Exercise and improve team readiness Target competencies: - Team roles - Crisis planning - Rapid response - Spokesperson support - Exercising Course outline: - Day 1: Crisis Readiness. Crisis types Readiness assessment Case studies Exercise - Day 2: Team and Plan. Roles Plan contents Contact lists Workshop - Day 3: Materials. Templates Holding statements Dark sites Drafting practice - Day 4: Rapid Response. Monitoring Approval workflows Legal liaison Drill - Day 5: Simulation. Full crisis simulation Debrief Improvements Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-16 to 2026-11-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26765 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26765 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26766 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26766 - Kuala Lumpur | 2027-01-11 to 2027-01-15 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26767 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26767 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26768 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26768 - London | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26769 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26769 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26770 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26770 - Frankfurt | 2027-03-29 to 2027-04-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26771 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26771 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26772 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26772 - Amsterdam | 2027-05-10 to 2027-05-14 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26773 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26773 - Cape Town | 2027-05-31 to 2027-06-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26774 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26774 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26775 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26775 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26776 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26776 - London | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26777 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26777 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26778 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26778 - Dubai | 2027-09-06 to 2027-09-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26779 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26779 - Vienna | 2027-09-20 to 2027-09-24 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26780 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26780 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26781 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26781 - Dubai | 2027-11-01 to 2027-11-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26782 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26782 - Rome | 2027-11-22 to 2027-11-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26783 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26783 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26784 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26784 ## Strategic Messaging Frameworks URL: https://smarthorizon.uk/course/strategic-messaging-frameworks Brochure: https://smarthorizon.uk/course/strategic-messaging-frameworks/brochure.pdf Course reference: strategic-messaging-frameworks Catalogue record updated: 2026-10-25T20:04:01.945Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A messaging framework keeps everyone saying the same thing, consistently and persuasively. This course covers building message houses, core narratives, audience-specific messages, proof points, testing messages, message governance and keeping messages fresh across campaigns and channels. Why attend: Inconsistent messages confuse audiences and weaken brands. You will learn to build frameworks everyone can use. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Message house workshops, message testing exercises, audience adaptation and peer review. Target audience: This course is suitable for: Communication and PR managers Marketing and brand managers Corporate affairs staff Spokespeople Content teams Destinations: Barcelona, Dubai, Cape Town, Vienna, Kuala Lumpur, Rome, Istanbul, Paris, Frankfurt, London, Amsterdam Course objectives: - Explain the role of messaging frameworks - Build a message house - Develop a core narrative - Adapt messages for different audiences - Support messages with proof points - Test and govern messaging Target competencies: - Message architecture - Narrative development - Audience adaptation - Proof points - Message testing Course outline: - Day 1: Messaging Foundations. Why frameworks matter Examples Common failures Exercise - Day 2: Message House. Umbrella message Pillars Proof points Workshop - Day 3: Narrative. Core narrative Tone Language Writing practice - Day 4: Audiences. Audience adaptation Channels Spokespeople Exercise - Day 5: Testing and Governance. Message testing Governance Refreshing Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26785 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26785 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26786 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26786 - Cape Town | 2027-01-11 to 2027-01-15 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26787 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26787 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26788 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26788 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26789 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26789 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26790 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26790 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26791 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26791 - Cape Town | 2027-04-19 to 2027-04-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26792 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26792 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26793 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26793 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26794 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26794 - Cape Town | 2027-06-14 to 2027-06-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26795 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26795 - Rome | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26796 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26796 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26797 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26797 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26798 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26798 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26799 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26799 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26800 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26800 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26801 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26801 - London | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26802 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26802 - Amsterdam | 2027-11-22 to 2027-11-26 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26803 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26803 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26804 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26804 ## Arabic-English Media Communication Skills URL: https://smarthorizon.uk/course/arabic-english-media-communication-skills Brochure: https://smarthorizon.uk/course/arabic-english-media-communication-skills/brochure.pdf Course reference: arabic-english-media-communication-skills Catalogue record updated: 2026-10-25T20:04:01.954Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Many organisations communicate with media and audiences in both Arabic and English. This course develops bilingual media communication: differences between Arabic and English media styles, transcreation rather than translation, bilingual press materials, terminology consistency, bilingual spokespeople and quality control. Why attend: Literal translation weakens messages and can cause embarrassment. You will learn to communicate naturally in both languages. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Comparative analysis of media texts, transcreation exercises, bilingual release drafting and spokesperson practice. Target audience: This course is suitable for: Bilingual PR and communication officers Translators working in communication Media relations staff Content writers Spokespeople Destinations: Dubai, Amsterdam, Rome, Barcelona, Cape Town, Paris, Kuala Lumpur, Frankfurt, London, Vienna, Istanbul Course objectives: - Compare Arabic and English media writing styles - Apply transcreation techniques - Produce bilingual press materials - Maintain consistent terminology - Support bilingual spokespeople - Set up bilingual quality control Target competencies: - Style awareness - Transcreation - Bilingual writing - Terminology management - Quality control Course outline: - Day 1: Two Media Cultures. Arabic media style English media style Comparisons Exercise - Day 2: Transcreation. Translation versus transcreation Cultural adaptation Headlines Workshop - Day 3: Bilingual Materials. Press releases Statements Social posts Drafting practice - Day 4: Terminology. Glossaries Names and titles Consistency Exercise - Day 5: Spokespeople and Quality. Bilingual interviews Review workflows Quality checks Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-23 to 2026-11-27 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26805 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26805 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26806 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26806 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26807 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26807 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26808 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26808 - Barcelona | 2027-02-22 to 2027-02-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26809 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26809 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26810 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26810 - Dubai | 2027-03-29 to 2027-04-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26811 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26811 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26812 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26812 - Rome | 2027-05-10 to 2027-05-14 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26813 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26813 - Kuala Lumpur | 2027-05-31 to 2027-06-04 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26814 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26814 - Frankfurt | 2027-06-21 to 2027-06-25 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26815 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26815 - London | 2027-07-05 to 2027-07-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26816 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26816 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26817 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26817 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26818 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26818 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26819 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26819 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26820 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26820 - Barcelona | 2027-10-11 to 2027-10-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26821 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26821 - Rome | 2027-11-01 to 2027-11-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26822 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26822 - Istanbul | 2027-11-22 to 2027-11-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26823 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26823 - Vienna | 2027-12-13 to 2027-12-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26824 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26824 ## Corporate Communication for Engineers and Technical Teams URL: https://smarthorizon.uk/course/corporate-communication-for-engineers-and-technical-teams Brochure: https://smarthorizon.uk/course/corporate-communication-for-engineers-and-technical-teams/brochure.pdf Course reference: corporate-communication-for-engineers-and-technical-teams Catalogue record updated: 2026-10-25T20:04:01.962Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Engineers and technical specialists must explain complex work to managers, clients, regulators and the public. This course develops communication skills for technical people: knowing the audience, simplifying without distorting, technical writing, presenting to non-specialists, visualising technical information and handling questions. Why attend: Great technical work can be undervalued when poorly explained. You will learn to communicate it clearly and persuasively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Rewriting technical texts, presentation practice with feedback, visualisation exercises and Q&A practice. Target audience: This course is suitable for: Engineers and technical specialists Project engineers Technical managers Scientists and researchers Consultants Destinations: Cape Town, Dubai, Barcelona, Istanbul, Rome, Frankfurt, Paris, Vienna, London, Amsterdam, Kuala Lumpur Course objectives: - Analyse non-technical audiences - Simplify complex information accurately - Write clear technical reports and summaries - Present technical topics to non-specialists - Visualise technical information - Handle challenging questions confidently Target competencies: - Audience analysis - Simplification - Technical writing - Presentation - Visualisation Course outline: - Day 1: Technical Communication. The curse of knowledge Audiences Case studies Exercise - Day 2: Simplifying. Plain explanations Analogies Accuracy Rewriting practice - Day 3: Writing. Executive summaries Reports Emails Writing practice - Day 4: Presenting. Structure Visuals Delivery Presentation practice - Day 5: Questions and Influence. Handling questions Persuasion Stakeholders Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-09 to 2026-11-13 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26825 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26825 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26826 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26826 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26827 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26827 - Istanbul | 2027-01-25 to 2027-01-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26828 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26828 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26829 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26829 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26830 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26830 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26831 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26831 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26832 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26832 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26833 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26833 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26834 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26834 - Barcelona | 2027-06-07 to 2027-06-11 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26835 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26835 - London | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26836 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26836 - Cape Town | 2027-07-19 to 2027-07-23 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26837 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26837 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26838 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26838 - Amsterdam | 2027-08-23 to 2027-08-27 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26839 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26839 - Cape Town | 2027-09-13 to 2027-09-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26840 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26840 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26841 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26841 - Kuala Lumpur | 2027-10-25 to 2027-10-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26842 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26842 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26843 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26843 - Rome | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26844 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26844 ## Social Media Management for Public Institutions URL: https://smarthorizon.uk/course/social-media-management-for-public-institutions Brochure: https://smarthorizon.uk/course/social-media-management-for-public-institutions/brochure.pdf Course reference: social-media-management-for-public-institutions Catalogue record updated: 2026-10-25T20:04:01.971Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Public institutions use social media to inform citizens, deliver services and build trust. This course covers social media strategy for the public sector, content planning, accessible and inclusive content, responding to citizens, managing criticism, crisis use, governance and policies, and measurement. Why attend: Citizens expect fast, helpful responses from public institutions online. You will learn to run professional public sector social media. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Strategy workshops, content calendar planning, response drafting, crisis scenarios and analytics review. Target audience: This course is suitable for: Government social media managers Public sector communication officers Municipal communication staff PR staff in public bodies Digital service teams Destinations: Dubai, London, Rome, Barcelona, Istanbul, Vienna, Cape Town, Paris, Frankfurt, Kuala Lumpur, Amsterdam Course objectives: - Develop public sector social media strategy - Plan content calendars - Create accessible, inclusive content - Respond to citizens and manage criticism - Use social media during emergencies - Set governance, policies and measurement Target competencies: - Strategy - Content planning - Accessibility - Citizen response - Governance Course outline: - Day 1: Public Sector Social Media. Purpose Platforms Case studies Exercise - Day 2: Content. Content calendars Formats Accessibility Workshop - Day 3: Engagement. Responding to citizens Criticism Moderation Practice - Day 4: Emergencies. Emergency communication Rumour control Coordination Scenario - Day 5: Governance and Measurement. Policies Approvals Analytics Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26845 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26845 - London | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26846 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26846 - Rome | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26847 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26847 - Dubai | 2027-02-01 to 2027-02-05 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26848 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26848 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26849 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26849 - Barcelona | 2027-03-08 to 2027-03-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26850 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26850 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26851 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26851 - Istanbul | 2027-04-19 to 2027-04-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26852 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26852 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26853 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26853 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26854 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26854 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26855 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26855 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26856 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26856 - Paris | 2027-07-26 to 2027-07-30 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26857 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26857 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26858 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26858 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26859 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26859 - Frankfurt | 2027-09-20 to 2027-09-24 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26860 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26860 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26861 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26861 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26862 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26862 - Kuala Lumpur | 2027-11-22 to 2027-11-26 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26863 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26863 - Amsterdam | 2027-12-06 to 2027-12-10 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26864 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26864 ## Writing for Annual Reports URL: https://smarthorizon.uk/course/writing-for-annual-reports Brochure: https://smarthorizon.uk/course/writing-for-annual-reports/brochure.pdf Course reference: writing-for-annual-reports Catalogue record updated: 2026-10-25T20:04:01.979Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Annual reports communicate an organisation’s performance, strategy and outlook to investors and stakeholders. This course covers annual report structure and requirements, project planning, the strategic narrative, chairman and CEO statements, presenting performance, design and readability and digital reports. Why attend: Annual reports are often long but say little. You will learn to produce clear, compelling reports. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Report analysis, narrative workshops, statement drafting, project planning and peer review. Target audience: This course is suitable for: Corporate communication managers Investor relations staff Report writers and editors Finance and governance staff Company secretaries Destinations: Dubai, Cape Town, Rome, Kuala Lumpur, Frankfurt, Barcelona, Vienna, Istanbul, Amsterdam, Paris, London Course objectives: - Understand annual report structure and requirements - Plan the annual report project - Develop the strategic narrative - Draft leadership statements - Present performance clearly and fairly - Improve design, readability and digital formats Target competencies: - Report planning - Strategic narrative - Statement drafting - Performance presentation - Readability Course outline: - Day 1: Annual Reports. Purpose and audiences Requirements Examples Exercise - Day 2: Planning. Project timeline Contributors Approvals Workshop - Day 3: Narrative. Strategy story Business model Risks Writing practice - Day 4: Statements and Performance. Chair and CEO statements Performance review Balance Drafting practice - Day 5: Design and Digital. Design and readability Digital reports Review Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26865 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26865 - Cape Town | 2026-11-30 to 2026-12-04 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26866 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26866 - Rome | 2027-01-04 to 2027-01-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26867 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26867 - Kuala Lumpur | 2027-01-25 to 2027-01-29 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26868 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26868 - Frankfurt | 2027-02-08 to 2027-02-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26869 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26869 - Cape Town | 2027-03-01 to 2027-03-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26870 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26870 - Barcelona | 2027-03-22 to 2027-03-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26871 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26871 - Vienna | 2027-04-12 to 2027-04-16 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26872 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26872 - Barcelona | 2027-05-03 to 2027-05-07 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26873 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26873 - Istanbul | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26874 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26874 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26875 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26875 - Amsterdam | 2027-06-28 to 2027-07-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26876 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26876 - Rome | 2027-07-19 to 2027-07-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26877 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26877 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26878 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26878 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26879 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26879 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26880 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26880 - Vienna | 2027-10-04 to 2027-10-08 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26881 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26881 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26882 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26882 - Dubai | 2027-11-15 to 2027-11-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26883 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26883 - London | 2027-11-29 to 2027-12-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26884 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26884 ## Customer Experience Communication URL: https://smarthorizon.uk/course/customer-experience-communication Brochure: https://smarthorizon.uk/course/customer-experience-communication/brochure.pdf Course reference: customer-experience-communication Catalogue record updated: 2026-10-25T20:04:01.988Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Every message a customer receives shapes their experience. This course covers communication across the customer journey: journey mapping, tone of voice, writing customer messages, service recovery communication, proactive updates, personalising communication and measuring communication’s effect on experience. Why attend: Confusing letters, emails and notifications damage customer experience. You will learn to make every message helpful and human. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Journey mapping, message rewriting, tone of voice workshops and case studies. Target audience: This course is suitable for: Customer experience managers Communication and content teams Customer service leaders Marketing professionals Product managers Destinations: Frankfurt, Dubai, Vienna, London, Istanbul, Kuala Lumpur, Barcelona, Amsterdam, Rome, Cape Town, Paris Course objectives: - Map communication touchpoints across the customer journey - Define tone of voice for customer messages - Write clear, helpful customer communications - Communicate during service failures - Use proactive and personalised updates - Measure communication impact on experience Target competencies: - Journey mapping - Tone of voice - Message writing - Service recovery - Measurement Course outline: - Day 1: Communication and Experience. Touchpoints Customer effort Case studies Exercise - Day 2: Tone of Voice. Defining tone Guidelines Examples Workshop - Day 3: Writing Messages. Letters and emails Notifications Plain language Rewriting practice - Day 4: Service Recovery. Apologies Updates Compensation messages Role play - Day 5: Measurement. Feedback Complaint analysis Improvement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Frankfurt | 2026-11-16 to 2026-11-20 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26885 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26885 - Dubai | 2026-12-07 to 2026-12-11 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26886 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26886 - Vienna | 2027-01-11 to 2027-01-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26887 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26887 - London | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26888 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26888 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26889 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26889 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26890 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26890 - London | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26891 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26891 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26892 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26892 - Dubai | 2027-05-10 to 2027-05-14 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26893 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26893 - Amsterdam | 2027-05-24 to 2027-05-28 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26894 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26894 - Rome | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26895 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26895 - Cape Town | 2027-07-05 to 2027-07-09 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26896 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26896 - Dubai | 2027-07-26 to 2027-07-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26897 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26897 - Cape Town | 2027-08-16 to 2027-08-20 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26898 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26898 - Paris | 2027-08-30 to 2027-09-03 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26899 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26899 - Barcelona | 2027-09-20 to 2027-09-24 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26900 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26900 - Rome | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26901 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26901 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26902 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26902 - Vienna | 2027-11-22 to 2027-11-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26903 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26903 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26904 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26904 ## Communication Skills for Front-Office Staff URL: https://smarthorizon.uk/course/communication-skills-for-front-office-staff Brochure: https://smarthorizon.uk/course/communication-skills-for-front-office-staff/brochure.pdf Course reference: communication-skills-for-front-office-staff Catalogue record updated: 2026-10-25T20:04:01.997Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Front-office staff are often the first impression of an organisation. This course develops communication skills for reception and front-desk roles: professional greeting, telephone etiquette, active listening, handling difficult visitors, written communication, confidentiality and representing the organisation’s image. Why attend: First impressions shape how visitors and callers see the whole organisation. You will learn to make them positive every time. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Role plays, telephone practice, scenario exercises and feedback sessions. Target audience: This course is suitable for: Receptionists and front-desk staff Administrative assistants Customer service officers Office coordinators Public relations assistants Destinations: Rome, Cape Town, Barcelona, Dubai, Kuala Lumpur, Amsterdam, Paris, Vienna, Frankfurt, London, Istanbul Course objectives: - Greet visitors professionally - Apply telephone etiquette - Listen actively and respond clearly - Handle difficult visitors calmly - Write professional emails and messages - Protect confidentiality and organisational image Target competencies: - Professional greeting - Telephone skills - Active listening - Conflict handling - Professional writing Course outline: - Day 1: First Impressions. Image and appearance Greeting Reception area Exercise - Day 2: Telephone. Answering calls Transfers and messages Tone Practice - Day 3: Listening and Clarity. Active listening Questioning Clear answers Role play - Day 4: Difficult Visitors. Staying calm De-escalation Escalation Role play - Day 5: Writing and Confidentiality. Emails Messages Confidentiality Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26905 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26905 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26906 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26906 - Barcelona | 2027-01-11 to 2027-01-15 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26907 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26907 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26908 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26908 - Rome | 2027-02-15 to 2027-02-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26909 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26909 - Kuala Lumpur | 2027-03-08 to 2027-03-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26910 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26910 - Amsterdam | 2027-03-29 to 2027-04-02 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26911 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26911 - Paris | 2027-04-19 to 2027-04-23 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26912 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26912 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26913 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26913 - Vienna | 2027-05-24 to 2027-05-28 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26914 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26914 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26915 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26915 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26916 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26916 - Vienna | 2027-07-26 to 2027-07-30 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26917 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26917 - Frankfurt | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26918 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26918 - Dubai | 2027-08-30 to 2027-09-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26919 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26919 - Cape Town | 2027-09-20 to 2027-09-24 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26920 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26920 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26921 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26921 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26922 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26922 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26923 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26923 - Istanbul | 2027-12-06 to 2027-12-10 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26924 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26924 ## Public Relations Ethics and Professional Standards URL: https://smarthorizon.uk/course/public-relations-ethics-and-professional-standards Brochure: https://smarthorizon.uk/course/public-relations-ethics-and-professional-standards/brochure.pdf Course reference: public-relations-ethics-and-professional-standards Catalogue record updated: 2026-10-25T20:04:02.006Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Public relations professionals carry responsibility for truth, transparency and public trust. This course covers PR ethics, professional codes of conduct, honesty and disclosure, conflicts of interest, ethical issues in digital PR and influencer work, handling ethical dilemmas and building an ethical communication culture. Why attend: Ethical lapses can destroy careers and reputations. You will learn to make sound ethical decisions in PR. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Code of conduct reviews, ethical dilemma workshops, case studies and group discussions. Target audience: This course is suitable for: PR and communication professionals Communication managers Agency staff Corporate affairs staff Students of public relations Destinations: Dubai, London, Barcelona, Vienna, Frankfurt, Rome, Cape Town, Istanbul, Amsterdam, Paris, Kuala Lumpur Course objectives: - Explain core principles of PR ethics - Apply professional codes of conduct - Ensure honesty and transparent disclosure - Manage conflicts of interest - Address ethical issues in digital PR - Resolve ethical dilemmas and build an ethical culture Target competencies: - Ethical reasoning - Code application - Disclosure - Conflict management - Dilemma resolution Course outline: - Day 1: PR Ethics. Why ethics matter Principles Case studies Exercise - Day 2: Codes of Conduct. Professional codes Obligations Enforcement Workshop - Day 3: Honesty and Disclosure. Truthfulness Disclosure Paid content Exercise - Day 4: Digital Ethics. Influencers Fake accounts Data and privacy Case study - Day 5: Dilemmas and Culture. Decision models Dilemma practice Ethical culture Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26925 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26925 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26926 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26926 - Barcelona | 2027-01-04 to 2027-01-08 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26927 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26927 - Dubai | 2027-01-25 to 2027-01-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26928 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26928 - Vienna | 2027-02-15 to 2027-02-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26929 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26929 - Frankfurt | 2027-03-08 to 2027-03-12 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26930 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26930 - Rome | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26931 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26931 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26932 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26932 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26933 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26933 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26934 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26934 - Dubai | 2027-06-14 to 2027-06-18 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26935 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26935 - Istanbul | 2027-06-28 to 2027-07-02 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26936 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26936 - Amsterdam | 2027-07-19 to 2027-07-23 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26937 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26937 - Paris | 2027-08-09 to 2027-08-13 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26938 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26938 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26939 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26939 - Kuala Lumpur | 2027-09-20 to 2027-09-24 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26940 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26940 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26941 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26941 - Rome | 2027-10-25 to 2027-10-29 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26942 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26942 - London | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26943 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26943 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26944 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26944 ## Influencer Relations and Partnerships URL: https://smarthorizon.uk/course/influencer-relations-and-partnerships Brochure: https://smarthorizon.uk/course/influencer-relations-and-partnerships/brochure.pdf Course reference: influencer-relations-and-partnerships Catalogue record updated: 2026-10-25T20:04:02.014Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Influencers and content creators can reach audiences that traditional media cannot. This course covers influencer strategy, identifying and vetting influencers, partnership models, briefing and contracts, disclosure rules, managing campaigns, measuring results and managing reputational risk. Why attend: Poorly chosen influencers can harm brands. You will learn to build credible, effective partnerships. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Influencer vetting exercises, brief and contract workshops, campaign planning and case studies. Target audience: This course is suitable for: PR and social media managers Marketing and brand managers Digital communication staff Agency professionals Content managers Destinations: Dubai, London, Vienna, Barcelona, Amsterdam, Paris, Rome, Kuala Lumpur, Istanbul, Cape Town, Frankfurt Course objectives: - Develop an influencer relations strategy - Identify and vet suitable influencers - Choose partnership models - Write briefs and agree contracts - Comply with disclosure rules - Measure results and manage risk Target competencies: - Strategy - Vetting - Briefing - Compliance - Measurement Course outline: - Day 1: Influencer Landscape. Influencer types Platforms Case studies Exercise - Day 2: Selection. Audience fit Vetting Authenticity checks Workshop - Day 3: Partnerships. Partnership models Briefs Contracts Exercise - Day 4: Compliance and Campaigns. Disclosure rules Campaign management Content approval Case study - Day 5: Measurement and Risk. Metrics Reputational risk Long-term relationships Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-09 to 2026-11-13 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26945 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26945 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26946 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26946 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26947 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26947 - Barcelona | 2027-01-18 to 2027-01-22 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26948 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26948 - Amsterdam | 2027-02-08 to 2027-02-12 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26949 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26949 - London | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26950 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26950 - Paris | 2027-03-22 to 2027-03-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26951 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26951 - Rome | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26952 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26952 - Kuala Lumpur | 2027-04-26 to 2027-04-30 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26953 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26953 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26954 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26954 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26955 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26955 - Barcelona | 2027-06-28 to 2027-07-02 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26956 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26956 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26957 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26957 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26958 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26958 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26959 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26959 - Rome | 2027-09-13 to 2027-09-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26960 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26960 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26961 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26961 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26962 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26962 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26963 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26963 - Frankfurt | 2027-11-29 to 2027-12-03 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26964 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26964 ## Podcast and Audio Content for Organisations URL: https://smarthorizon.uk/course/podcast-and-audio-content-for-organisations Brochure: https://smarthorizon.uk/course/podcast-and-audio-content-for-organisations/brochure.pdf Course reference: podcast-and-audio-content-for-organisations Catalogue record updated: 2026-10-25T20:04:02.023Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Podcasts and audio content let organisations share expertise and stories in an intimate, convenient format. This course covers audio strategy, podcast formats, planning episodes, interviewing for audio, recording equipment and techniques, editing, publishing and distribution, and measuring audience. Why attend: Audio audiences are loyal and growing. You will learn to produce professional audio content with modest resources. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Episode planning, interview practice, recording and editing hands-on sessions and critiques. Target audience: This course is suitable for: PR and communication professionals Content creators Internal communication staff Marketing professionals Subject matter experts Destinations: Rome, London, Cape Town, Amsterdam, Dubai, Istanbul, Frankfurt, Kuala Lumpur, Vienna, Barcelona, Paris Course objectives: - Develop an audio content strategy - Choose podcast formats - Plan and script episodes - Conduct engaging audio interviews - Record and edit audio - Publish, promote and measure podcasts Target competencies: - Audio strategy - Episode planning - Interviewing - Recording and editing - Distribution Course outline: - Day 1: Audio Strategy. Why audio Audiences Examples Exercise - Day 2: Formats and Planning. Formats Series planning Scripts Workshop - Day 3: Interviewing. Preparing guests Questioning Conversation flow Practice - Day 4: Production. Equipment Recording Editing Hands-on - Day 5: Publishing. Hosting and distribution Promotion Analytics Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26965 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26965 - London | 2026-11-30 to 2026-12-04 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26966 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26966 - Cape Town | 2027-01-04 to 2027-01-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26967 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26967 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26968 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26968 - Dubai | 2027-02-15 to 2027-02-19 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26969 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26969 - Istanbul | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26970 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26970 - London | 2027-03-22 to 2027-03-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26971 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26971 - Frankfurt | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26972 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26972 - Kuala Lumpur | 2027-05-03 to 2027-05-07 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26973 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26973 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26974 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26974 - Vienna | 2027-06-07 to 2027-06-11 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26975 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26975 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26976 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26976 - Barcelona | 2027-07-19 to 2027-07-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26977 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26977 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26978 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26978 - Barcelona | 2027-08-30 to 2027-09-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26979 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26979 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26980 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26980 - Dubai | 2027-10-04 to 2027-10-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26981 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26981 - Cape Town | 2027-10-25 to 2027-10-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26982 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26982 - Paris | 2027-11-15 to 2027-11-19 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26983 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26983 - Rome | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26984 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26984 ## Advocacy and Policy Communication URL: https://smarthorizon.uk/course/advocacy-and-policy-communication Brochure: https://smarthorizon.uk/course/advocacy-and-policy-communication/brochure.pdf Course reference: advocacy-and-policy-communication Catalogue record updated: 2026-10-25T20:04:02.031Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Advocacy communication aims to influence policy and public opinion on important issues. This course covers advocacy strategy, policy analysis for communicators, framing issues, evidence and storytelling, coalition building, engaging decision makers and media, digital advocacy and evaluating advocacy outcomes. Why attend: Policy change requires persuasive, persistent communication. You will learn to plan and run effective advocacy. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Advocacy planning workshops, framing exercises, policy brief writing and case studies. Target audience: This course is suitable for: Advocacy and campaign officers Public affairs professionals NGO communication staff Policy advisors Association managers Destinations: Cape Town, Rome, Amsterdam, Paris, Barcelona, Frankfurt, Istanbul, Kuala Lumpur, Dubai, Vienna, London Course objectives: - Develop an advocacy strategy - Analyse policy for communication - Frame issues persuasively - Combine evidence with storytelling - Build coalitions and engage decision makers - Evaluate advocacy outcomes Target competencies: - Advocacy strategy - Policy analysis - Framing - Coalition building - Evaluation Course outline: - Day 1: Advocacy Foundations. What advocacy is Theory of change Case studies Exercise - Day 2: Policy and Framing. Policy analysis Framing Messages Workshop - Day 3: Evidence and Stories. Evidence Human stories Policy briefs Writing practice - Day 4: Coalitions and Targets. Coalitions Decision makers Media Exercise - Day 5: Digital and Evaluation. Digital advocacy Evaluation Sustaining momentum Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26985 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26985 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26986 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26986 - Amsterdam | 2027-01-18 to 2027-01-22 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 26987 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26987 - Paris | 2027-02-01 to 2027-02-05 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 26988 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26988 - Rome | 2027-02-22 to 2027-02-26 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26989 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26989 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26990 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26990 - Frankfurt | 2027-04-05 to 2027-04-09 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26991 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26991 - Istanbul | 2027-04-26 to 2027-04-30 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 26992 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26992 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 26993 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26993 - Dubai | 2027-05-31 to 2027-06-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26994 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26994 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 26995 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26995 - Barcelona | 2027-07-12 to 2027-07-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 26996 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26996 - Vienna | 2027-08-02 to 2027-08-06 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 26997 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26997 - Dubai | 2027-08-16 to 2027-08-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 26998 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26998 - London | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 26999 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-26999 - Rome | 2027-09-27 to 2027-10-01 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27000 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27000 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27001 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27001 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27002 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27002 - Dubai | 2027-11-22 to 2027-11-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27003 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27003 - London | 2027-12-13 to 2027-12-17 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27004 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27004 ## Mass Communication and Audience Research URL: https://smarthorizon.uk/course/mass-communication-and-audience-research Brochure: https://smarthorizon.uk/course/mass-communication-and-audience-research/brochure.pdf Course reference: mass-communication-and-audience-research Catalogue record updated: 2026-10-25T20:04:02.039Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Effective communication starts with understanding audiences. This course covers mass communication theories, audience research methods, surveys and polling, focus groups, media consumption analysis, segmentation, using research to plan communication and interpreting research responsibly. Why attend: Communication based on assumptions often misses its audience. You will learn to ground communication in research. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Theory discussions, survey design, focus group practice, data analysis and case studies. Target audience: This course is suitable for: Communication and PR professionals Media researchers Marketing analysts Government communication staff Students of communication Destinations: Rome, Amsterdam, Paris, Cape Town, Barcelona, Dubai, Vienna, Kuala Lumpur, Frankfurt, London, Istanbul Course objectives: - Explain key mass communication theories - Select appropriate audience research methods - Design surveys and polls - Run focus groups - Analyse media consumption - Apply research to communication planning Target competencies: - Communication theory - Research design - Survey design - Focus groups - Segmentation Course outline: - Day 1: Communication Theory. Mass communication theories Media effects Applications Exercise - Day 2: Research Methods. Qualitative and quantitative Sampling Ethics Workshop - Day 3: Surveys and Polls. Questionnaire design Bias Analysis Exercise - Day 4: Focus Groups and Media Use. Focus groups Media consumption Segmentation Practice - Day 5: Applying Research. Insights Planning Reporting Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-16 to 2026-11-20 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27005 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27005 - Amsterdam | 2026-12-07 to 2026-12-11 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27006 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27006 - Paris | 2027-01-04 to 2027-01-08 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27007 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27007 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27008 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27008 - Barcelona | 2027-02-15 to 2027-02-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27009 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27009 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27010 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27010 - Cape Town | 2027-03-29 to 2027-04-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27011 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27011 - Dubai | 2027-04-12 to 2027-04-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27012 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27012 - Vienna | 2027-05-03 to 2027-05-07 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27013 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27013 - Cape Town | 2027-05-24 to 2027-05-28 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27014 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27014 - Kuala Lumpur | 2027-06-14 to 2027-06-18 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27015 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27015 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27016 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27016 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27017 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27017 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27018 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27018 - London | 2027-08-30 to 2027-09-03 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27019 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27019 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27020 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27020 - Vienna | 2027-10-11 to 2027-10-15 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27021 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27021 - Istanbul | 2027-10-25 to 2027-10-29 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27022 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27022 - Barcelona | 2027-11-15 to 2027-11-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27023 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27023 - London | 2027-12-06 to 2027-12-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27024 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27024 ## Communication for Infrastructure Projects URL: https://smarthorizon.uk/course/communication-for-infrastructure-projects Brochure: https://smarthorizon.uk/course/communication-for-infrastructure-projects/brochure.pdf Course reference: communication-for-infrastructure-projects Catalogue record updated: 2026-10-25T20:04:02.048Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Infrastructure projects affect communities for years and attract public and political scrutiny. This course covers communication across the project lifecycle: stakeholder mapping, consultation, managing disruption communication, community liaison, media relations, handling opposition and reporting progress. Why attend: Poor communication can delay major projects and inflate costs. You will learn to keep stakeholders informed and supportive. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Project lifecycle planning, disruption communication exercises, consultation simulations and case studies. Target audience: This course is suitable for: Project communication managers Community liaison officers Project managers Government infrastructure staff PR consultants Destinations: Rome, Vienna, London, Barcelona, Dubai, Kuala Lumpur, Frankfurt, Istanbul, Cape Town, Amsterdam, Paris Course objectives: - Plan communication across the project lifecycle - Map project stakeholders - Run consultations and community liaison - Communicate disruption effectively - Manage media relations and opposition - Report project progress Target competencies: - Lifecycle planning - Stakeholder mapping - Consultation - Disruption communication - Progress reporting Course outline: - Day 1: Project Communication. Lifecycle Case studies Communication plan Exercise - Day 2: Stakeholders and Consultation. Mapping Consultation Community liaison Workshop - Day 3: Disruption. Road closures and works Advance notice Channels Exercise - Day 4: Media and Opposition. Media relations Opposition groups Political scrutiny Simulation - Day 5: Progress. Milestones Reporting Celebrating completion Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-23 to 2026-11-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27025 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27025 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27026 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27026 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27027 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27027 - Barcelona | 2027-02-01 to 2027-02-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27028 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27028 - Dubai | 2027-02-22 to 2027-02-26 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27029 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27029 - Rome | 2027-03-15 to 2027-03-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27030 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27030 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27031 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27031 - Barcelona | 2027-04-19 to 2027-04-23 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27032 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27032 - Kuala Lumpur | 2027-05-10 to 2027-05-14 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27033 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27033 - Frankfurt | 2027-05-31 to 2027-06-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27034 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27034 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27035 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27035 - Istanbul | 2027-07-12 to 2027-07-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27036 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27036 - Rome | 2027-07-26 to 2027-07-30 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27037 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27037 - Vienna | 2027-08-16 to 2027-08-20 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27038 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27038 - Cape Town | 2027-09-06 to 2027-09-10 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27039 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27039 - Amsterdam | 2027-09-27 to 2027-10-01 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27040 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27040 - Dubai | 2027-10-18 to 2027-10-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27041 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27041 - Cape Town | 2027-11-01 to 2027-11-05 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27042 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27042 - Paris | 2027-11-22 to 2027-11-26 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27043 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27043 - Cape Town | 2027-12-13 to 2027-12-17 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27044 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27044 ## Reputation Audits URL: https://smarthorizon.uk/course/reputation-audits Brochure: https://smarthorizon.uk/course/reputation-audits/brochure.pdf Course reference: reputation-audits Catalogue record updated: 2026-11-01T12:40:42.920Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: A reputation audit measures how stakeholders perceive an organisation and why. This course covers audit planning, stakeholder selection, perception research, media and online analysis, comparing perception with reality, identifying reputation gaps and producing a prioritised reputation improvement plan. Why attend: Organisations often misjudge their own reputation. You will learn to measure it objectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Audit planning exercises, interview practice, media analysis and report writing. Target audience: This course is suitable for: Corporate communication managers PR consultants Brand managers Research analysts Corporate affairs staff Destinations: London, Dubai, Amsterdam, Frankfurt, Vienna, Rome, Istanbul, Cape Town, Kuala Lumpur, Barcelona, Paris Course objectives: - Plan a reputation audit - Select stakeholders for research - Conduct perception research - Analyse media and online reputation - Identify reputation gaps - Produce a reputation improvement plan Target competencies: - Audit planning - Perception research - Media analysis - Gap analysis - Improvement planning Course outline: - Day 1: Reputation Audits. Purpose Frameworks Case studies Exercise - Day 2: Planning. Scope Stakeholder selection Methods Workshop - Day 3: Perception Research. Interviews Surveys Analysis Practice - Day 4: Media Analysis. Coverage analysis Online reputation Benchmarks Exercise - Day 5: Gaps and Plans. Perception versus reality Prioritisation Improvement plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27045 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27045 - Dubai | 2026-11-30 to 2026-12-04 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27046 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27046 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27047 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27047 - Frankfurt | 2027-01-18 to 2027-01-22 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27048 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27048 - Vienna | 2027-02-08 to 2027-02-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27049 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27049 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27050 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27050 - Vienna | 2027-03-22 to 2027-03-26 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27051 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27051 - Istanbul | 2027-04-12 to 2027-04-16 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27052 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27052 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27053 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27053 - Cape Town | 2027-05-17 to 2027-05-21 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27054 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27054 - London | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27055 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27055 - Cape Town | 2027-06-28 to 2027-07-02 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27056 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27056 - Kuala Lumpur | 2027-07-19 to 2027-07-23 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27057 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27057 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27058 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27058 - Cape Town | 2027-08-23 to 2027-08-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27059 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27059 - Barcelona | 2027-09-13 to 2027-09-17 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27060 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27060 - Rome | 2027-10-04 to 2027-10-08 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27061 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27061 - Barcelona | 2027-10-25 to 2027-10-29 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27062 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27062 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27063 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27063 - Dubai | 2027-11-29 to 2027-12-03 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27064 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27064 ## Media Monitoring and Analysis URL: https://smarthorizon.uk/course/media-monitoring-and-analysis Brochure: https://smarthorizon.uk/course/media-monitoring-and-analysis/brochure.pdf Course reference: media-monitoring-and-analysis Catalogue record updated: 2026-11-01T12:40:13.298Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Media monitoring tracks what is said about an organisation, while analysis turns coverage into insight. This course covers monitoring scope, tools and services, coverage analysis, share of voice, message penetration, sentiment, evaluation frameworks and reporting results to management. Why attend: Counting clippings says little about impact. You will learn to measure and report media coverage meaningfully. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Monitoring setup exercises, coverage coding, analysis workshops and report writing. Target audience: This course is suitable for: PR and media relations officers Communication analysts Press office staff Communication managers Research staff Destinations: Rome, Vienna, Dubai, Barcelona, Amsterdam, Cape Town, Frankfurt, Istanbul, Kuala Lumpur, London, Paris Course objectives: - Define media monitoring scope - Select monitoring tools and services - Analyse coverage quality - Measure share of voice and message penetration - Apply evaluation frameworks - Report media analysis to management Target competencies: - Monitoring setup - Coverage coding - Share of voice - Evaluation - Reporting Course outline: - Day 1: Monitoring. Purpose Scope Sources Exercise - Day 2: Tools. Monitoring services Search set-up Alerts Hands-on - Day 3: Analysis. Coverage coding Tone Message penetration Exercise - Day 4: Evaluation. Share of voice Evaluation frameworks Moving beyond AVE Workshop - Day 5: Reporting. Dashboards Insights Recommendations Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Rome | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27065 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27065 - Vienna | 2026-11-23 to 2026-11-27 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27066 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27066 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27067 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27067 - Dubai | 2027-01-18 to 2027-01-22 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27068 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27068 - Barcelona | 2027-02-08 to 2027-02-12 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27069 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27069 - Amsterdam | 2027-03-01 to 2027-03-05 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27070 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27070 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27071 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27071 - Dubai | 2027-04-05 to 2027-04-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27072 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27072 - Cape Town | 2027-04-26 to 2027-04-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27073 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27073 - Frankfurt | 2027-05-17 to 2027-05-21 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27074 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27074 - Istanbul | 2027-06-07 to 2027-06-11 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27075 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27075 - Dubai | 2027-06-21 to 2027-06-25 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27076 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27076 - Kuala Lumpur | 2027-07-12 to 2027-07-16 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27077 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27077 - Rome | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27078 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27078 - London | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27079 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27079 - Vienna | 2027-09-13 to 2027-09-17 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27080 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27080 - Cape Town | 2027-09-27 to 2027-10-01 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27081 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27081 - London | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27082 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27082 - Paris | 2027-11-08 to 2027-11-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27083 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27083 - Cape Town | 2027-11-29 to 2027-12-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27084 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27084 ## Town Halls and Leadership Forums URL: https://smarthorizon.uk/course/town-halls-and-leadership-forums Brochure: https://smarthorizon.uk/course/town-halls-and-leadership-forums/brochure.pdf Course reference: town-halls-and-leadership-forums Catalogue record updated: 2026-11-01T12:39:40.201Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Town halls and leadership forums give employees direct access to leaders. This course covers planning effective town halls, agenda design, preparing leaders, handling live and anonymous questions, hybrid and virtual formats, encouraging participation, following up and measuring impact. Why attend: Poorly run town halls can increase cynicism. You will learn to make them open, engaging and useful. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Agenda design, leader preparation practice, Q&A simulations and case studies. Target audience: This course is suitable for: Internal communication managers Executive communication staff HR managers Event coordinators Senior leaders Destinations: Dubai, Rome, London, Cape Town, Frankfurt, Paris, Vienna, Barcelona, Istanbul, Kuala Lumpur, Amsterdam Course objectives: - Plan effective town halls and forums - Design engaging agendas - Prepare leaders to present and answer questions - Manage live and anonymous questions - Run hybrid and virtual formats - Follow up and measure impact Target competencies: - Event planning - Agenda design - Leader preparation - Q&A management - Follow-up Course outline: - Day 1: Why Town Halls. Purpose Common failures Case studies Exercise - Day 2: Planning and Agenda. Objectives Agenda design Formats Workshop - Day 3: Leader Preparation. Messages Rehearsal Tough questions Practice - Day 4: Running the Event. Q&A management Hybrid formats Participation Simulation - Day 5: Follow-Up. Answering open questions Feedback Measurement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27085 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27085 - Rome | 2026-12-07 to 2026-12-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27086 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27086 - London | 2027-01-11 to 2027-01-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27087 - Online | 2027-01-11 to 2027-01-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27087 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27088 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27088 - Frankfurt | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27089 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27089 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27090 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27090 - Rome | 2027-03-29 to 2027-04-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27091 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27091 - London | 2027-04-19 to 2027-04-23 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27092 - Online | 2027-04-19 to 2027-04-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27092 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27093 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27093 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27094 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27094 - Vienna | 2027-06-14 to 2027-06-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27095 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27095 - Barcelona | 2027-07-05 to 2027-07-09 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27096 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27096 - Cape Town | 2027-07-26 to 2027-07-30 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27097 - Online | 2027-07-26 to 2027-07-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27097 - Istanbul | 2027-08-09 to 2027-08-13 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27098 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27098 - Kuala Lumpur | 2027-08-30 to 2027-09-03 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27099 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27099 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27100 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27100 - Amsterdam | 2027-10-11 to 2027-10-15 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27101 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27101 - Barcelona | 2027-11-01 to 2027-11-05 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27102 - Online | 2027-11-01 to 2027-11-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27102 - Vienna | 2027-11-15 to 2027-11-19 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27103 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27103 - Dubai | 2027-12-06 to 2027-12-10 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27104 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27104 ## Communication Strategy for Mergers URL: https://smarthorizon.uk/course/communication-strategy-for-mergers Brochure: https://smarthorizon.uk/course/communication-strategy-for-mergers/brochure.pdf Course reference: communication-strategy-for-mergers Catalogue record updated: 2026-11-01T12:39:07.760Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Mergers and acquisitions create uncertainty for employees, customers and investors. This course covers communication across the deal lifecycle: confidentiality, announcement planning, stakeholder messaging, employee communication, customer and supplier communication, integration communication and culture. Why attend: Poor merger communication drives away talent and customers. You will learn to communicate change clearly at every stage. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Deal lifecycle planning, announcement day simulations, Q&A drafting and case studies. Target audience: This course is suitable for: Corporate communication directors Internal communication managers Investor relations staff HR leaders Integration managers Destinations: Barcelona, Cape Town, Amsterdam, Istanbul, Rome, Vienna, Paris, London, Dubai, Frankfurt, Kuala Lumpur Course objectives: - Plan communication across the deal lifecycle - Manage confidentiality and leaks - Prepare announcement day materials - Communicate with employees through uncertainty - Communicate with customers, suppliers and investors - Support integration and culture communication Target competencies: - Deal communication planning - Confidentiality - Announcement planning - Employee communication - Integration communication Course outline: - Day 1: Mergers and Communication. Deal lifecycle Risks Case studies Exercise - Day 2: Confidentiality. Insider rules Leak planning Holding statements Workshop - Day 3: Announcement. Announcement materials Sequencing Q&A Simulation - Day 4: Stakeholders. Employees Customers and suppliers Investors Exercise - Day 5: Integration. Integration communication Culture Measurement Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Barcelona | 2026-11-16 to 2026-11-20 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27105 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27105 - Cape Town | 2026-12-07 to 2026-12-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27106 - Online | 2026-12-07 to 2026-12-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27106 - Amsterdam | 2027-01-04 to 2027-01-08 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27107 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27107 - Cape Town | 2027-01-25 to 2027-01-29 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27108 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27108 - Istanbul | 2027-02-15 to 2027-02-19 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27109 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27109 - Rome | 2027-03-08 to 2027-03-12 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27110 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27110 - Vienna | 2027-03-29 to 2027-04-02 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27111 - Online | 2027-03-29 to 2027-04-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27111 - Barcelona | 2027-04-12 to 2027-04-16 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27112 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27112 - Paris | 2027-05-03 to 2027-05-07 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27113 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27113 - Rome | 2027-05-24 to 2027-05-28 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27114 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27114 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27115 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27115 - Dubai | 2027-07-05 to 2027-07-09 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27116 - Online | 2027-07-05 to 2027-07-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27116 - Frankfurt | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27117 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27117 - Rome | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27118 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27118 - Cape Town | 2027-08-30 to 2027-09-03 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27119 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27119 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27120 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27120 - London | 2027-10-11 to 2027-10-15 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27121 - Online | 2027-10-11 to 2027-10-15 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27121 - Dubai | 2027-10-25 to 2027-10-29 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27122 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27122 - Kuala Lumpur | 2027-11-15 to 2027-11-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27123 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27123 - Vienna | 2027-12-06 to 2027-12-10 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27124 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27124 ## Rebranding Projects and Brand Migration URL: https://smarthorizon.uk/course/rebranding-projects-and-brand-migration Brochure: https://smarthorizon.uk/course/rebranding-projects-and-brand-migration/brochure.pdf Course reference: rebranding-projects-and-brand-migration Catalogue record updated: 2026-11-01T12:38:16.497Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Rebranding changes how an organisation looks, sounds and is perceived. This course covers deciding whether to rebrand, research, brand strategy, naming and identity, managing stakeholders, launch planning, migrating assets and signage, and protecting brand equity during the transition. Why attend: Badly managed rebrands confuse customers and waste money. You will learn to plan and deliver a smooth brand change. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Rebrand case studies, migration planning, launch workshops and stakeholder exercises. Target audience: This course is suitable for: Brand and marketing managers Corporate communication directors PR professionals Project managers Design managers Destinations: Amsterdam, Barcelona, Cape Town, Rome, Paris, Frankfurt, London, Dubai, Vienna, Istanbul, Kuala Lumpur Course objectives: - Assess whether and why to rebrand - Research brand perceptions - Develop brand strategy and identity briefs - Engage stakeholders in the rebrand - Plan the brand launch - Manage brand migration and protect equity Target competencies: - Rebrand assessment - Brand research - Identity briefing - Launch planning - Migration management Course outline: - Day 1: To Rebrand or Not. Reasons Risks Case studies Exercise - Day 2: Research and Strategy. Perception research Positioning Strategy Workshop - Day 3: Identity. Naming Visual identity Design briefs Exercise - Day 4: Stakeholders and Launch. Internal engagement Launch plan Media Workshop - Day 5: Migration. Asset audit Signage and digital Equity protection Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Amsterdam | 2026-11-09 to 2026-11-13 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27125 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27125 - Barcelona | 2026-11-23 to 2026-11-27 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27126 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27126 - Cape Town | 2026-12-14 to 2026-12-18 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27127 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27127 - Rome | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27128 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27128 - Paris | 2027-02-08 to 2027-02-12 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27129 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27129 - Frankfurt | 2027-03-01 to 2027-03-05 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27130 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27130 - Cape Town | 2027-03-15 to 2027-03-19 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27131 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27131 - London | 2027-04-05 to 2027-04-09 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27132 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27132 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27133 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27133 - London | 2027-05-17 to 2027-05-21 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27134 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27134 - Rome | 2027-06-07 to 2027-06-11 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27135 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27135 - Vienna | 2027-06-21 to 2027-06-25 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27136 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27136 - Rome | 2027-07-12 to 2027-07-16 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27137 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27137 - Dubai | 2027-08-02 to 2027-08-06 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27138 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27138 - Istanbul | 2027-08-23 to 2027-08-27 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27139 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27139 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27140 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27140 - Vienna | 2027-09-27 to 2027-10-01 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27141 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27141 - Cape Town | 2027-10-18 to 2027-10-22 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27142 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27142 - Kuala Lumpur | 2027-11-08 to 2027-11-12 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27143 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27143 - Barcelona | 2027-11-29 to 2027-12-03 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27144 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27144 ## Press Conference Management URL: https://smarthorizon.uk/course/press-conference-management Brochure: https://smarthorizon.uk/course/press-conference-management/brochure.pdf Course reference: press-conference-management Catalogue record updated: 2026-10-25T20:04:02.100Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Press conferences put an organisation in front of the media at key moments. This course covers when to hold a press conference, planning and logistics, invitations and accreditation, preparing speakers, press kits, running the event, managing Q&A, live streaming and follow-up. Why attend: A badly managed press conference can create the wrong headlines. You will learn to plan and run them professionally. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Planning exercises, press kit development, mock press conferences with Q&A and debriefs. Target audience: This course is suitable for: PR and media relations officers Press office staff Event managers Spokespeople Communication managers Destinations: Dubai, Paris, Amsterdam, Kuala Lumpur, Cape Town, Frankfurt, Rome, Barcelona, London, Istanbul, Vienna Course objectives: - Decide when a press conference is appropriate - Plan logistics and set-up - Manage invitations and accreditation - Prepare speakers and press kits - Run the press conference and manage Q&A - Live stream and follow up effectively Target competencies: - Event planning - Logistics - Speaker preparation - Q&A management - Follow-up Course outline: - Day 1: Press Conferences. When to hold one Alternatives Case studies Exercise - Day 2: Planning. Venue and set-up Timing Invitations Workshop - Day 3: Speakers and Materials. Speaker briefing Press kits Visuals Exercise - Day 4: Running the Event. Moderation Q&A Live streaming Mock press conference - Day 5: Follow-Up. Media follow-up Coverage review Debrief Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Dubai | 2026-11-16 to 2026-11-20 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27145 - Online | 2026-11-16 to 2026-11-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27145 - Paris | 2026-11-30 to 2026-12-04 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27146 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27146 - Dubai | 2027-01-04 to 2027-01-08 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27147 - Online | 2027-01-04 to 2027-01-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27147 - Amsterdam | 2027-01-25 to 2027-01-29 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27148 - Online | 2027-01-25 to 2027-01-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27148 - Kuala Lumpur | 2027-02-15 to 2027-02-19 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27149 - Online | 2027-02-15 to 2027-02-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27149 - Cape Town | 2027-03-08 to 2027-03-12 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27150 - Online | 2027-03-08 to 2027-03-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27150 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27151 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27151 - Cape Town | 2027-04-12 to 2027-04-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27152 - Online | 2027-04-12 to 2027-04-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27152 - Rome | 2027-05-03 to 2027-05-07 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27153 - Online | 2027-05-03 to 2027-05-07 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27153 - Barcelona | 2027-05-24 to 2027-05-28 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27154 - Online | 2027-05-24 to 2027-05-28 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27154 - London | 2027-06-14 to 2027-06-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27155 - Online | 2027-06-14 to 2027-06-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27155 - Rome | 2027-06-28 to 2027-07-02 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27156 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27156 - Istanbul | 2027-07-19 to 2027-07-23 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27157 - Online | 2027-07-19 to 2027-07-23 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27157 - London | 2027-08-09 to 2027-08-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27158 - Online | 2027-08-09 to 2027-08-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27158 - Vienna | 2027-08-30 to 2027-09-03 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27159 - Online | 2027-08-30 to 2027-09-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27159 - Dubai | 2027-09-20 to 2027-09-24 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27160 - Online | 2027-09-20 to 2027-09-24 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27160 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27161 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27161 - Vienna | 2027-10-25 to 2027-10-29 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27162 - Online | 2027-10-25 to 2027-10-29 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27162 - Rome | 2027-11-15 to 2027-11-19 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27163 - Online | 2027-11-15 to 2027-11-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27163 - Barcelona | 2027-12-06 to 2027-12-10 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27164 - Online | 2027-12-06 to 2027-12-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27164 ## PR Team Leadership URL: https://smarthorizon.uk/course/pr-team-leadership Brochure: https://smarthorizon.uk/course/pr-team-leadership/brochure.pdf Course reference: pr-team-leadership Catalogue record updated: 2026-11-01T14:57:57.454Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: Leading a PR team requires strategic thinking, people leadership and strong relationships with executives. This course covers PR leadership roles, building and structuring teams, setting priorities, managing workload and pressure, developing team skills, advising executives, budgets and demonstrating value. Why attend: PR leaders must balance daily demands with strategy. You will learn to lead a high-performing communication team. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Leadership self-assessment, team design workshops, executive advisory role plays and case studies. Target audience: This course is suitable for: PR and communication managers Heads of communication Senior PR professionals Agency team leaders Corporate affairs managers Destinations: Cape Town, Vienna, London, Rome, Barcelona, Amsterdam, Dubai, Istanbul, Paris, Kuala Lumpur, Frankfurt Course objectives: - Define the role of the PR leader - Structure and build communication teams - Set priorities and manage workload - Develop team skills and careers - Advise executives with confidence - Manage budgets and demonstrate value Target competencies: - Team leadership - Prioritisation - People development - Executive advisory - Value demonstration Course outline: - Day 1: PR Leadership. Leadership role Self-assessment Case studies Exercise - Day 2: Team Structure. Team models Roles Recruitment Workshop - Day 3: Priorities and Pressure. Prioritisation Workload Wellbeing Exercise - Day 4: Developing People. Skills frameworks Coaching Careers Role play - Day 5: Executives and Value. Advising executives Budgets Demonstrating value Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - Cape Town | 2026-11-23 to 2026-11-27 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27165 - Online | 2026-11-23 to 2026-11-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27165 - Vienna | 2026-12-14 to 2026-12-18 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27166 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27166 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27167 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27167 - Rome | 2027-02-01 to 2027-02-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27168 - Online | 2027-02-01 to 2027-02-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27168 - Cape Town | 2027-02-22 to 2027-02-26 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27169 - Online | 2027-02-22 to 2027-02-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27169 - Barcelona | 2027-03-15 to 2027-03-19 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27170 - Online | 2027-03-15 to 2027-03-19 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27170 - Amsterdam | 2027-04-05 to 2027-04-09 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27171 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27171 - Dubai | 2027-04-26 to 2027-04-30 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27172 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27172 - Istanbul | 2027-05-10 to 2027-05-14 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27173 - Online | 2027-05-10 to 2027-05-14 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27173 - Vienna | 2027-05-31 to 2027-06-04 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27174 - Online | 2027-05-31 to 2027-06-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27174 - Cape Town | 2027-06-21 to 2027-06-25 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27175 - Online | 2027-06-21 to 2027-06-25 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27175 - Dubai | 2027-07-12 to 2027-07-16 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27176 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27176 - London | 2027-08-02 to 2027-08-06 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27177 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27177 - Paris | 2027-08-16 to 2027-08-20 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27178 - Online | 2027-08-16 to 2027-08-20 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27178 - Rome | 2027-09-06 to 2027-09-10 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27179 - Online | 2027-09-06 to 2027-09-10 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27179 - Kuala Lumpur | 2027-09-27 to 2027-10-01 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27180 - Online | 2027-09-27 to 2027-10-01 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27180 - Rome | 2027-10-18 to 2027-10-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27181 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27181 - Dubai | 2027-11-08 to 2027-11-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27182 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27182 - Barcelona | 2027-11-22 to 2027-11-26 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27183 - Online | 2027-11-22 to 2027-11-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27183 - Frankfurt | 2027-12-13 to 2027-12-17 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27184 - Online | 2027-12-13 to 2027-12-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27184 ## Fact-Checking and Misinformation Response for Communicators URL: https://smarthorizon.uk/course/fact-checking-and-misinformation-response-for-communicators Brochure: https://smarthorizon.uk/course/fact-checking-and-misinformation-response-for-communicators/brochure.pdf Course reference: fact-checking-and-misinformation-response-for-communicators Catalogue record updated: 2026-11-01T10:12:21.350Z Category: Public Relations Duration: 5 training days Plan pricing: From 1450 GBP; VAT/taxes and inclusions require confirmation. Description: False and misleading information spreads quickly and can damage organisations, public health and trust. This course equips communicators to detect, verify and respond to misinformation: how misinformation spreads, verification tools and techniques, deciding when and how to respond, prebunking and debunking, working with platforms and fact-checkers, and building long-term resilience. Why attend: Responding badly to misinformation can amplify it. You will learn evidence-based ways to verify claims and respond effectively. Professional Problems This Course Is Designed to Solve: - Difficulty translating subject knowledge into practical workplace decisions. - Inconsistent approaches to the activities covered in the course outline. - Lack of a structured plan for applying and reviewing new skills. Certificate: Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements. Course methodology: Verification exercises with real examples, response decision workshops, debunk writing practice and case studies. Target audience: This course is suitable for: PR and communication professionals Social media managers Government communication staff Journalists and content editors Health and crisis communicators Destinations: London, Istanbul, Rome, Dubai, Frankfurt, Kuala Lumpur, Barcelona, Vienna, Cape Town, Paris, Amsterdam Course objectives: - Explain how misinformation and disinformation spread - Verify claims, images and videos - Decide whether and how to respond - Apply prebunking and debunking techniques - Work with platforms and fact-checkers - Build organisational resilience to misinformation Target competencies: - Verification - Response decisions - Debunking - Platform liaison - Resilience building Course outline: - Day 1: The Misinformation Landscape. Misinformation and disinformation How it spreads Case studies Exercise - Day 2: Verification. Source checks Image and video verification Tools Hands-on - Day 3: Response Decisions. Assessing reach and harm When to respond Avoiding amplification Workshop - Day 4: Debunking and Prebunking. Debunk structure Prebunking Trusted messengers Writing practice - Day 5: Resilience. Platforms and fact-checkers Monitoring Resilience plan Action plan Sessions (published plans, not guaranteed availability; dates are YYYY-MM-DD): - London | 2026-11-09 to 2026-11-13 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27185 - Online | 2026-11-09 to 2026-11-13 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27185 - Istanbul | 2026-11-30 to 2026-12-04 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27186 - Online | 2026-11-30 to 2026-12-04 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27186 - Rome | 2026-12-14 to 2026-12-18 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27187 - Online | 2026-12-14 to 2026-12-18 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27187 - London | 2027-01-18 to 2027-01-22 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27188 - Online | 2027-01-18 to 2027-01-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27188 - Dubai | 2027-02-08 to 2027-02-12 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27189 - Online | 2027-02-08 to 2027-02-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27189 - Rome | 2027-03-01 to 2027-03-05 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27190 - Online | 2027-03-01 to 2027-03-05 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27190 - Frankfurt | 2027-03-22 to 2027-03-26 | 2650 GBP | Status: Open | Confirmed dates | Plan reference: 27191 - Online | 2027-03-22 to 2027-03-26 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27191 - Kuala Lumpur | 2027-04-05 to 2027-04-09 | 1450 GBP | Status: Open | Confirmed dates | Plan reference: 27192 - Online | 2027-04-05 to 2027-04-09 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27192 - Barcelona | 2027-04-26 to 2027-04-30 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27193 - Online | 2027-04-26 to 2027-04-30 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27193 - Vienna | 2027-05-17 to 2027-05-21 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27194 - Online | 2027-05-17 to 2027-05-21 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27194 - Cape Town | 2027-06-07 to 2027-06-11 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27195 - Online | 2027-06-07 to 2027-06-11 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27195 - Dubai | 2027-06-28 to 2027-07-02 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27196 - Online | 2027-06-28 to 2027-07-02 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27196 - Cape Town | 2027-07-12 to 2027-07-16 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27197 - Online | 2027-07-12 to 2027-07-16 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27197 - Barcelona | 2027-08-02 to 2027-08-06 | 2840 GBP | Status: Open | Confirmed dates | Plan reference: 27198 - Online | 2027-08-02 to 2027-08-06 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27198 - Rome | 2027-08-23 to 2027-08-27 | 2450 GBP | Status: Open | Confirmed dates | Plan reference: 27199 - Online | 2027-08-23 to 2027-08-27 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27199 - Dubai | 2027-09-13 to 2027-09-17 | 3150 GBP | Status: Open | Confirmed dates | Plan reference: 27200 - Online | 2027-09-13 to 2027-09-17 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27200 - Cape Town | 2027-10-04 to 2027-10-08 | 1890 GBP | Status: Open | Confirmed dates | Plan reference: 27201 - Online | 2027-10-04 to 2027-10-08 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27201 - Paris | 2027-10-18 to 2027-10-22 | 2860 GBP | Status: Open | Confirmed dates | Plan reference: 27202 - Online | 2027-10-18 to 2027-10-22 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27202 - Vienna | 2027-11-08 to 2027-11-12 | 2940 GBP | Status: Open | Confirmed dates | Plan reference: 27203 - Online | 2027-11-08 to 2027-11-12 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27203 - Amsterdam | 2027-11-29 to 2027-12-03 | 2540 GBP | Status: Open | Confirmed dates | Plan reference: 27204 - Online | 2027-11-29 to 2027-12-03 | 1250 GBP | Status: Open | Confirmed dates | Plan reference: online-27204